HotelPlanner.com Reviews

Our experience was Pleasant, helpful, very knowledgeable. Found the help to be very patient and understand. Would recommend this to anyone looking for assistance with reservations. The woman who assisted was a huge help.

She did not give me the best price and did not ask if I wanted the protection plan, but added it. She overcharged me for a room. She did not tell me the reservation was non refundable. She also represented herself like she was at The Embassy Suites. I thought I was talking to the direct hotel. I even got transferred to sales to book my conference room.

Not sure how I reached Jonathan with HotelPlanner.com when booking my stay at the Priory Hotel in Pittsburgh for a wedding. I believed I had called the hotel directly. The number I called was in the Pittsburgh area code, so I assumed I had reached the hotel. (Huge error in my part.) He said he found the couple’s reservation block and proceeded to “help” me with my booking. I asked for a room with a king bed and he said there were two left and that I could get one. My credit card was charged $284 which I thought was exorbitant, but having no knowledge about the hotel, I thought that was the rate. We arrived on Saturday, March 7 for our stay, wound up in in the tiniest, most uncomfortable room ever.

The gentleman was nice, but I ask many times are you a 3rd party? He said no. Key sign is no hotel charges you in advance. At least not this one. I called the hotel and they were awesome. Got me a better deal with parking.

The representative was knowledgeable and friendly. I was transferred to an representative to confirm my reservation and he was accurate. Our connection on the phone was clear and I understood her voice.

The online site glitched and was still processing my request. So I made the call to get a new reservation explaining what was happening online. She took the reservation in less than half the time that I typed it in online. And she told me that if I ended up with two reservations I simply need cancel one of them. She was extremely professional.

The lady that was supposedly helping me made my reservations at the wrong location and she charged me twice for service fees, but lied. Said she didn’t charge my card. I will be reporting this to headquarters.

I had to make 2 different reservations for different times in September. Now I get to see my 2 sons! He was so relaxed, so eggy and so caring and positive. He belongs in customer service. Thank you so much!

The AI booking was impressive!! Wow!! The continual confirmation of my booking requests was spot on! 4 adults, 2 dogs, main floor and never missed a beat capturing all details. Even confirming the booking was impressive!

Denis helped me find a hotel when my flight was cancelled in Atlanta. Even though after her first few attempts to book a hotel we're not successful, she stuck with me until I received a successful booking. I would highly recommend her to anyone. She does not quit when the going gets tough. One of the few who truly understand customer service post pandemic when customer service is mosiah thing of the past in this country in all industries.

Mario ** was friendly, patient, thoughtful, courteous and helpful. He seemed genuinely interested in resolving our personal needs, especially accommodating cancellation flexibility due to my husband’s near century of living amid the need of booking before rooms run out for a graduation.

The best customer service I have ever received. Patient, polite, and accommodating. We had kids in the car that were screaming and she was very patient while I was looking for my credit card. We had to repeat it multiple times because of the kids, but she was kind.

Our reservation help was excellent. We had an issue when we were booking -& the agent was more than helpful! The confirmation email gave such great detail on the area- We are now even more excited for our stay. We can’t wait for our trip….

Very friendly and helpful. Explained and answered all my questions in a friendly matter. Was a stress free reservation making process and I have anxiety talking to people so that was great for me. I know we will enjoy our visit.

When calling to make a reservation for conference, I was unaware that I was working with a 3rd party and not the hotel directly. As a disabled adult, with vision and hearing impairments, my expectations were that my needs would be met with integrity regardless of which entity addressed my needs and this has not been the case. Upon discovering a prepaid charge of close to $4000 being processed on my credit card account a few days later, I immediately reached out to what turned out to be HotelPlanner.com regarding this entire process, especially since the $4000 charge includes a hefty amount of close to $200/night in "taxes & recovery fees" on top of an elevated room rate.

I would like to commend Sheraton Suites Fort Lauderdale West management team for training and hiring Miguel **. He assisted my wife and I with our upcoming reservation. This young man was extremely helpful and knowledgeable. He went above and beyond in making our reservation a priority and a pleasant experience.

Edwin was not only exacting in all aspects of our call, he was also polite and respectful. I imagine his friends are honored to call him friend, and his colleagues enjoy their jobs all the more, thanks to Edwin.

The customer service lady named Nina was very helpful! She worked to find us a room in town, even though her hotel LaQuinta had no rooms available. Thanks to her, we now have a room so we can attend my granddaughter’s college graduation! Excellent service.

She was very efficient and clear. Very helpful. I had only a few moments to hurry up and get the reservation done and she was very helpful in accomplishing the reservation quickly. She was very professional and kind.

Total scam - was never told I was prepaying and when informed of the inflated taxes and fees I asked to cancel - agent refused - turns out cancellation penalty is one night's rate - I will negatively review this hotel at every opportunity.

When reserving my room at the Compass Hotel, Sabastian was professional and pleasant. He took the info needed but made the process quick and easy. I appreciate being able to talk to someone who speaks English and is easy to understand; this was not the case when I called other places. This will be our first stay at The Compass hotel, expecting the room to be clean and perfectly appointed.

My booking was quick and easy. I appreciated the simple and clear questions, the clarifications that were provided to me as needed and the professionalism that was provided as well. The customer service rep was not as friendly, but the process of securing my reservation was painless.

Check in was made simple thanks to Orlando. From check-in to check-out this hotel always impresses me. Thank you for the terrific service and accommodations. Etelvina (manager) has made this hotel my favorite in the entire Antelope Valley.

Solomon ** was dynamic, friendly and addressed all my needs and satisfied all of my requirements. If my son gets enrolled to ClemsonLIFE, we will be seeing a lot of you and your staff. Thank you.

Excellent service. Have stayed here several times. My family enjoys the pool and the glass elevator. Haven't ate at the restaurant, but the bar is nice touch to the hotel. Pool is nice and warm in the winter time.

I like the willingness to find other hotels according to my specific interests. I like how fast there were results. However, I misunderstood some of the information when speaking about cost and rates.

This is a scam, so was directed to this number through a website acting as if they are the hotel. I was charge $100 over the daily rate. When I called the hotel I learned the parking and breakfast claimed to be part of the reservation are not and there is an additional cost. When I called back to cancel I was told it is refundable, this was not shared during the call and I have asked for the call to be reviewed.

It was such a terrific experience booking this room. She provided such enjoyable energy, kindness and enthusiasm getting us started planning our trip 😊. We will definitely be carrying that vibe throughout our trip.

Person I dealt with was polite and pleasant. There was some difficulty with voice connection that required a lot of repetition of information. The price ended up a bit more than what I had expected. The email had a send, even higher, price that has me concerned. It looks like that second charge is being refunded on my credit card.

He was very polite and very efficient in helping me make my reservation. So appreciated that he would repeat things back to me to make sure that we had it correct. He took his time and made me feel unrushed with the choices that he gave me.

Your service rep blatantly lied to us regarding our inquiry for reservation and was posing as if she was the actual hotel we were booking with. Never once did she disclose that she was a third-party booking agent and stepped around questions that would have made that determination clear. She said parking was included when it was not. Increased in our cost of stay by additional $160. We Specifically told that individual parking costs were important to us in our determination for booking and again flat out lied to me. The website used to call for the reservation inquiry, blatantly looking to pose as a legitimate hotel itself, and your practices are shameful and illegal.

Roel was wonderful! I spoke with several people over several days and got no help! I’m very thankful for Roel! He not only helped me, but he was kind, caring and professional! He made my day, my week, my month and my year.

I booked a room for two nights from Montreal. The reservation agent gave the price in US dollars, but never clarified that it was for Quebec, where prices should be in CAD. I immediately canceled the reservation, and the hotel charged me $57.22 in US dollars.

Cleon, if that's the real name, is quite a con artist. He completely misrepresented the hotel booking. Wrong location and payment expectations as far as cancellation. I spent half a day trying to get reimbursed. The company should consider continuing to employ such a person.

Hugo was very helpful when I called to book a room. He asked all the right questions to ensure my stay was good. He also answered all my questions, which made me very comfortable about my first stay at MGM Springfield.

The rep was really good, she made sure my honors were put in, and that I got the room I wanted and my comp number 2 ways, and was friendly and respectful to my questions and I could clearly understand her. I stay at Hilton whenever I travel. Everyone is always respectful and welcoming. I've only had one bad experience.

He was very nice and friendly. He helped me with my reservation and answered all my questions about the room and all about the reservation. Excellent customer service. I will recommend to all my friends and family.

The AI system (Joleen) did not work. First, it got the name wrong (John T.), not Donna. It confirmed that the hotel was SOUTH of our location, and it was 15 miles NORTH. It never told me that it was non-refundable.

Rep was fine but could not detail what the fees were that were added to my reservation. She couldn’t even tell me how much was taxes and how much was fees. Ridiculous that your reps can’t tell the fee amount and can’t explain what they are for. All those fees are way too much.

I am several days into trying to receive a refund for my hotel stay. I have continued to receive the run around with customer service on the phone. The agents explained that I will be able to receive a FULL REFUND to my credit card as requested by me (not a voucher or credit on an account) once the hotel accepted the cancellation. The hotel DID approve this and still nothing. I received a voucher/credit. We never discussed a voucher. We only discussed a full refund once the hotel approved. The "escalation team" is supposed to be getting back to me AGAIN. I'm not sure the escalation team is a real thing at this point? I will never use this site again - I feel like this site is a scam. Customer service and verbal agreements should mean something - especially with desiring return customers and word of mouth.

THIS company is a FRAUD. I booked a hotel room for 3 nights at gave my debit card to put down a deposit. HotelPlanner immediately drained my checking account of the entire amount - $1500- and when I raised a concern and objection with my bank, HotelPlanner claimed that gave them the right to cancel my room altogether and keep the money! I emailed the company more than a dozen times. Contacted them on Twitter. Called repeatedly. Reported them to the BBB. But they refuse to give me back my funds - and sent me multiple emails lying to me and telling me that the hotel had cancelled my reservation! BEWARE of this company. Call the hotel DIRECTLY. They are SCAM ARTISTS.

Very polite and thorough with the process. Prompt and accurate with accepting payment, all while explaining the process. Patient with me while finding my Hilton Honors number. I would recommend Kimani any time.

Joanna ** spent the time with me that was needed to find me the room I was looking for. She exhibited patience and did a great job. You have yourself a service based, people first employee. I was impressed!

Sandro was easy to understand and follow. I had a few questions that he answered concerning check in and out and parking. 5 star! Price was a little higher than what I saw online but given the online great reviews, I decided to book anyway.

My helper was energetic and gracious - very patient with a friendly manner. Most fun I’ve ever had making a reservation! She made this a welcoming experience and we are even more excited to stay at the Canvas now.

Lisa was very helpful and provided fast, accurate, and patient in providing assistance with booking a stay. She also informed me of the amenities and a thorough review of what we wanted. We look forward to our stay.

The customer service representative was so helpful and fixed all the mistakes that the AI that booked my trip made. Originally I was not at all impressed but this person made everything right. There was a issues with AI making my booking wrong and she quickly canceled and modified it to make it correct.

Daniel was a lifesaver. We had an unusual situation where we needed to find a room ASAP and he was not only kind, but so empathetic and caring about what we were going through. I don't know what you're paying him, but he deserves a raise just based on his wonderful kindness and professionalism!!

We specifically asked for 2 beds. Checked in and walked into a room with only 1 bed. This really caused me an extreme hassle. I've had to call the hotel several times and I've had to call my credit card company several times. You have caused me a severe headache and you have pissed me off and wasted my time. I should send you a bill for my time. Or if I could just whoop someone's ** that would suffice.

Jazm was very helpful- I had never paid for a hotel in this manner, so I was struggling, but she helped thru it. Jazm walked me through the process, confirming my entries, or not, and helping by understanding my lack of experience in the digital process for reading the amenities and making the payment and noting my request to include the name of my friend who would probably arrive before I do.

Room reservation itself was no problem. Once completed and the call ended, and I printed off my email reservation, I saw that I was charged in US $$, I booked a Canadian hotel, I have a Canadian address (which I supplied in full to the reservations person) and I paid with a Canadian credit card. At no time was I told that the charges would be in US funds as I should have been told. I would have then not bothered with this reservation. I immediately called back and cancelled my reservation. It has been escalated for a full refund.

Absolutely, outstanding with the professionalism and dedication to find me a room, thank you so much Bhumika!!! If it was not for him I would have had to drive back home tonight after the BBQ cook off.

Very frustrating experience reserving our room. It took about 1/2 hour on the phone. My email was incorrect when read back to me. When I corrected it, it kept on being read back incorrectly. I felt it was on a recorder. When she pressed on, it was as if she was over-riding my voice so that we could wrap it up. When she was actually talking to me, she was polite and acknowledged my frustration with the email issues. But honestly the longest part of the whole process was getting my email correct. I would hesitate to call Comfort Inn reservation line again to book a room. I couldn't find a phone # for the hotel online. So if there is no other choice, I would look for a different hotel chain.

While I found your AI agent conversational (with a Southern accent no less) I was dissatisfied with the overall experience. It took three times as long as it would have with a human agent. While it was a conversational voice when it went to confirm my information the voice was so stilted I could barely understand it. Because of this my email was recorded wrong and I never got the email confirmation which caused me to call the hotel and they had no record of the reservation which made me concerned. Ultimately when we showed up it was there but I didn’t need that stress and it wasted more of my time. I asked them to be sure and include my Hilton Honors number. It said it got it but it was not included. Once at the hotel I had to correct all the errors in the reservation. Overall a very poor experience.

I was very pleased in speaking with Hector when making hotel reservations. This was the first time I spoke with someone who was both professional, yet personable. He seemed able to truly listen, recognizing a need to respect my time. There was no pedantic babble. This interaction was amazing! Thank you Hector!

My experience was with Shaniel. Was very pleasant. She is very knowledgeable, patient, and extremely professional. I would highly recommend her to anyone. She really went out of her way to make sure that my experience was enjoyable!

Excellent Sandra went above and beyond. She found me a hotel near where my friend's hospice facility, she was excellent. I would highly recommend your company to my friends. She also got me a less expensive priced hotel when I asked, and she was very flexible, no job too small or big,

Very friendly and helpful. I was going to be checking in later than facility allowed and they made sure to contact the facility to make a note so that my room was not cancelled. Helped by taking the extra steps for me.

Very Dissatisfied, when dealing with HotelPlanner you're on your own, never able to speak to anyone except a voicemail and emails days later, no way to do business.

Agent Janell said that we would be in a 1st floor room required because of mobility issues. After calling the hotel directly we found out that it was made for a second floor room and no 1st floor rooms would be available. She also didn’t adequately explain “insurance”. In future I will ask the agent who they represent and not deal with “HotelPlanner.com” or “HotelReservations”.

John ** was my booking agent for the Williamsburg Lodge. He did a fine job answering my questions, but he booked me for the wrong date. I checked my email and he has me checking in on March 18, 2026, and I requested a two rooms for March 19-20. This is very disconcerting, considering the amount of money I’m spending on these two rooms.

Adrien was awesome to work with! Great sense of humor as well as very professional. I needed a room for an event near Cromwell CT and Springhill Suites came recommended by a coworker. Adrien quickly came up with a room that fit my needs and I was able to enter my CC number by cell directly while on the phone with him rather than giving info over the phone. Love this feature!

Kind and helpful. Good customer service skills. The room is comfortable. I expect a good night's rest. I will refer others to stay here. Room is clean and has everything we need. That’s all I have to say at this time.

I don’t remember the reservation lady’s name, but she was amazing. She was very knowledgeable, courteous and very professional. If I could give her a silver medal, I would. Really nice lady. She should be rewarded for her professionalism and dedication to her profession.

Kevin was very helpful in a difficult situation and was able to help secure a different hotel when the original booking was not available. He was polite and very understanding. He had to work through multiple properties due to a busy booking time but was able to find a reservation that worked for me.

I’m surprised she sent out an evaluation text. I do not appreciate that you sent this out before my confirmation. And I do not believe she is the best at her job. Also, would appreciate being able to speak with someone at the specific hotel. Advice, do not repeat the person's name every 5 words, it’s more irritating than you know.

Very professional, great to work with, and easy to understand! Jesus helped me find the best deals! Jesus did an amazing job explaining the whole process for booking and it truly made a great experience! Everything went very smooth!

I am submitting this complaint to formally report misrepresentation during the booking process, resulting in unexpected charges and financial harm. I was told over the phone that I was receiving the best available rate for a room and that there would be no issues at check-in, and that all I would need was my ID. I was charged $90 for a room that is only $65 total when booked directly through the hotel. The individual I spoke with, Orlando, explicitly represented himself as working for Days Inn. I asked directly whether he was affiliated with the hotel, and he stated that he was with the hotel’s reservations department. At check-in, I was informed that the reservation was not made through Days Inn, but through a third-party company. At no point during the call was Hotel Planner or any third-party booking service disclosed.

IT'S A SCAM. I booked a room through this website for two nights. I got to my hotel on the check in date, and the clerk had no knowledge of my stay. I was on hold with support for almost an hour with no answer. Luckily the hotel had a room available, so I paid for a room out of pocket, after I had already paid through the booking site!! Now here we are a month later, they refuse to reimburse me for the room they didn’t book for me, and I’m just out of luck I guess! Don’t let it happen to you, call the hotel directly!!

The interaction was pleasant and efficient. I asked why when I tried to access the Clarion I kept receiving the Holiday Inn and did not get a clear answer. My other questions were answered promptly. I feel this covers my experience. I don’t know what else to say.

She did a great job. She was patient. She helped me find another time to reschedule my beach trip. We had an unfortunate change in our schedule. We got it all taken care of. Good job! We will be happy to use the service again in the future.

Great customer service and support. Very polite and friendly. I greatly appreciate the kind words shared. I welcome representatives such as yourself anytime I call to make reservations. I will recommend the Hampton to my friends, and family.

Jose was amazing! My son's flight coming home was delayed 3 times. Every place he called was booked. Jose had 1 room left. He stayed on the phone with me till I could get ahold of my son so that we didn't lose the room. Now that's customer service.

Quick, easy, accommodating, friendly. Very easy to talk to. Was eager to find what we asked for. Went above and beyond what most do. Our first choice was too high & she offered to check more places to fit our budget.

This is a very deceitful company. They made me believe that they were actually embassy suites. Hotel, they were not, they ended up charging me $207, and some change, which was actually more than what the actual price was at embassy suites. I know that because I confirmed the price at embassy suites. For that day. They charged me $207 and some change, and the actual price with taxes and fees at Embassy Suites was $166.00 with tax included. They are very deceitful. If you are supposed to be a discount hotel rate service provider, you cannot charge more than what the actual hotel charges.

Jacob was fantastic. Very professional. Was efficient and polite. Made the experience a very pleasant exchange. Was clear and concise while explaining the process. Made certain I understood the reservation. I was pleasantly surprised with the ease of the transaction.

I have to let you know that I had a remarkable experience today with Kyle. The reservations I was making were complicated and detailed yet Kyle went to work to get the reservation completed, which was done, but not easily. At the same time, the reservation department was being overrun with requests. It took a lot of effort by Kyle to find four well-priced rooms with the expected amenities. He was the best - performing sessional and competent.

Tijean was wonderful, he helped find me a hotel that was in my budget. I so appreciate his assistance as I do not know the Ft. Myers hotel area, and since I’m traveling solo, it’s important for me to know I have a reservation and can rest assured my travel will be smooth, thanks again, Tijean.

My Agent Andy was terrific. I would have given 5 stars; however, you charged me for reservation protection, which I never asked for. This is fraudulent. It works like a refund.

Jolene was very thorough and patient throughout the call and made sure to understand and answer my questions. I am confident I can revisit anything requiring additional attention. Jolene explained to me various room choices as well as available parking options.

Horrible! Got to the hotel and learned that I have been overcharged by $200 for my stay.!!! They claimed breakfast was included in what I was being charged and parking. The hotel I stay at includes parking automatically and breakfast was not included in the extra $200. What a scam!!!!

Not a great job. You randomly pick any one of your hotels to book me??!! My stay was 1/2 or more from all the events taken place that weekend!!!! I specifically wanted a booking hotel at the Grand Rapids hotel right near the Davenport University..

Saline did a great to resolve my issue. I was confused about policies and she reviewed it for me and corrected the issues I was having. I really appreciate it. I was booked to stay at a hotel and I purchased an additional policy to cover if I had to cancel. She resolved the issue.

With upcoming snow my preferred hotel was sold out. Agent was able to quickly help me find rooms for 8 adults at another hotel for better price with complimentary breakfast. She was calm and pleasant.

HotelPlanner is a SHAM and a SCAM!!! I intended to book a room directly with a hotel, but accidentally called HotelPlanner, which masqueraded as the hotel. When I called back minutes later to cancel, I was told they would only refund ~$90 of a ~$290 bill because it was past the free refund date, which was actually the day before I booked. When I called, the CSR agreed to refund the entire amount, but, now, days later, only the $90 is being refunded. This is essentially robbery!

Marco was amazing. Patient, helpful and efficient. He took his time to verify each step, he was able to confirm with his support to support us and get it right THE FIRST TIME!! He took his time to ask questions, let me know when we were waiting why, and was able to correct every issue. Book the room we needed and we are Thankful

Tnesha was very helpful and got me a good hotel for the night with a great price near the hospital so me and my bf can visit his mother. Also, it’s close to a Starbucks and I love ❤️ some Starbucks!!

Hotel was average Hampton Inn. No restaurants near. Because your company places reduced fees per night, Hilton refuses to give our account points because of your contract agreement with Hilton, and you did not advise us if this when placing request and we paid $130 per night which is Hilton fee, I consider you and your service company fraudulent and will never use you again. We were on road and wife made the reservations and did not know of your self serving policies.

I was giving my cc to reserve room, not pay in full 6 months in advance! I did not agree to the extra $75 for cancellation insurance. And I never received any confirmation of price or dates booked. My confirmation was just an email with the an I # in the title and the body of the email was a bunch of words about gun owners rights! Email was from **. I located something a little more formal on Hotel planner.com that didn’t say receipt/itinerary etc. but had 2 prices and it as not clear as to what I was paying for. I then see my cc charged not just for the higher amount listed but actually $6 more than that price. Scammed!

Bea was pretty good, hard to understand at times. My basic problem is my appointment was changed about 6 hours after making reservations. I canceled the reservation as soon as I found out. Today I got a email saying you are only refunding 64.11 cents of the charge of over 200.00$. First off, the phone was answered as Kahler Inn and Suites, not who was really answering Hotel Planner. Very misleading. So as far I am concerned that’s illegal. I prefer to book direct, had I known I would have hung up immediately.

The hits I was looking at had a pool, restaurant, pet-friendly and multi-room suites. He told me that one was completely booked, but he would find me a comparable one. He completely failed. The ”king Suite” he booked me in, barely has enough room in it for my luggage, the bathroom and shower are super small. There’s no pool, there is no restaurant, and there is not even a tub in the suite and being nonrefundable through this company, I am stuck with it for the night! Thanks a lot!

Barbara is a great ambassador of your brand! She made sure I was able to get all 8 rooms as close to each other. Barbara was very pleasant and had a great personality as she quickly processed our reservations.

Representative out and out lied to us and should be fired. We specifically asked if breakfast was included. Without hesitation he said yes. At the hotel they said no way. He said he would email us reservation, he never did. It took a follow up call to get it. Either we want a $40 credit or we will demand that American Express refund us total amount of highly inflated bill. Ridiculous experience.

Caesar was very nice and helpful when I called. He reassured me my room was still available and that I could use my phone for verification. Also a pleasant to talk to!! Looking forward to my stay! I hope everyone is as nice as him!

I called from a landline and got an automated reservation. Made a reservation made for Feb.27. They quoted me $119.00 plus tax. When I got my confirmation, bill was $162.00 with no cancellation. And said I made it online. If I had made it online, I would have seen the no cancellation. I immediately called back to try to cancel. I have made at least 10 calls and they just keep giving me more numbers to call. I now put a dispute with my credit card, and now they are saying I have to cancel my dispute to resolve this. Plus I just found out that $50. Was a booking fee. Something is a racket here, so Please be careful and be prepared to more than they quote you. Sad Senior Citizen here

The lady that answered was great, answered all my questions and more. Explained everything so well! 😊 Thank you! She explained the King Size rooms to me. That's the end of my review! Hope it helps the employee. She deserves recognition!

Erendira was outstanding! She was professional but friendly and incredibly patient! She provided me with many options and thoroughly summarized each one, giving me the confidence I purchased the correct reservation plan. You are fortunate to have Erendira representing your company.

I booked a room and I was lead to believe it was the actual hotel. I need a full refund for the cancelation. I got a much better deal from the hotel. Please send receipt to **. Thank you. Brian.

Jerome was very helpful and very nice. Made reserving a room very easy. I would recommend going directly through the Hampton Inn Salt Lake City airport desk to make reservations. They were very accommodating and efficient.

I called this number because that’s the number that came up for Normandy Farms and I stated to the agent that I spoke to that the reason I was calling was because I had been trying to book on their website at Normandy Farms and the guest code for the wedding I was attending was not working, she said yes sometimes they don’t work well online. I proceeded to give her the name of the wedding party and the code that I had and she made it seem like she was accessing the Normandy farms direct booking not that she was a third-party. She gave me a rate cheaper than the rate that I saw on their website without the wedding guest code so I assumed that was the wedding guest discount. When she told me the total at the end, it was $299 which I thought was a little high but I thought maybe there were other taxes and fees that I didn’t know about.

This took way too long. The representative couldn’t get any of the numbers correct. She was in too much of a hurry and wasn’t listening carefully. It will be a miracle if we have a booked room with two standard beds.

I was very pleased with Joshua who made my reservation beautiful. He did a great job. Thank you so much and have a wonderful evening. I will be traveling back to Oregon. Looking forward to arriving Friday.

The booking process and follow-up all went smoothly and was handled professionally, taking the pressure off even though the reservations were made close to actual check-in time. The value was just what we were looking for.

The reservation done by Pambi was very pleasant experience, for what I was grateful. She was kind, helpful, explained everything clearly, professional. I very much appreciate this kind of service, therefore, we always stay in this particular Place when we travel. Thank you.

Marco was very patient as I navigated online and deciding between different hotels. I do have a real problem with the "tax recovery + fees" which is unreasonable for a hotel with no resort or luxury amenities.

Guiller. B was great! Professional & patient. I waited until myself and my employees checked in before I wrote the review. I made the mistake to review prior to checking in on another business trip, and when we arrived, something had gone wrong, and it was a mess at the front desk to get it taken care of. Guiller made certain to read back everything we discussed before initiating payment, well done, Sir.

Very warm and pleasant on the phone however she did not pay attention to the details when I requested a Jacuzzi hot tub room and made that specific that was what I should’ve gotten. Said I got a suite with the king size bed so we’ve had to spend an hour at the front desk to re-change everything which is kind of a pain in my keister so just pay attention to what customers want better please so no one else has to go through this. Thank you. Have a great day.

Uchenna was very helpful and took the time to make sure I got the amenities I was requesting. Thank you for going above and beyond and rechecking with the motel to make sure they could meet my request. Thank you.

Juanita was a very good customer service rep and made it all so easy. To make and book the reservation and for all the necessary information needed. Will gladly use this service again and I will be sure to share with my friends and family.

I really appreciate how knowledgeable Christian was. He was very helpful and he spoke English. I was maybe talking to Christian for 5 mins, with all my questions and he answered them and had my room booked. Quickest time ever on the phone.

My wife’s late AA flight from Miami was cancelled, AA informed that it was difficult to find rooms that night. I phoned the ES hotel, but there were no rooms, however she helped me in the search of other ES hotels in the area.

I needed to cancel my reservation and the host was very understanding and processed everything promptly. This was greatly appreciated. If I am in the area again, I will certainly check with this host.

Wrong information was given to the hotel. Cancel the reservation. I would like a full refund. I am not please with this service. It is causing us to replan our whole vacation. We wanted the park sleep fly option on our stay but we got to the hotel and they didn’t have a reservation for parking for us.

Very helpful and efficient, got everything I needed done quickly without any issues and was kind to answer my questions and get my reservation prepared, thank you! Happy to get real assistance and not an AI or automated receptionist because there are very specific questions that work a lot better with a real person.

Very professional interaction with Alisa. She was patient and helpful. There was in consistency between representatives regarding refund policy. I stay at Even hotels often and will continue to do so in the future.

The individual was very helpful in clearing up incorrect date. Booked and re-booking a new reservation. She was very patient and understanding. Please don't ask for more. Why would I need to add more?!!? Can this AI not read?? Don't make me regret trying to send a review. Thank you.

After an extremely long drive to Santa Barbara from Montana, Jolene was very helpful, kind, and understanding of how exhausted I was and she literally found the last room possible in Santa Barbara during a three-day busy weekend. So thank you, Jolene!!!

The gentleman was super nice and very helpful... Asked if we had discounts...which we did military discount. We stay at this hotel every year for the last 5 years...The gentleman was very kind and informative...Thanks so much.

Lydia was the most helpful reservations agent I've ever spoken with. She came up with solutions for everything we asked and was friendly and invested. I'd call her directly for every hotel need I ever had, if I could.

Assistant spoke clearly and was thorough. Her speaker went in and out so that was a bit difficult. I was then transferred to an auto attendant but didn’t get the confirmation number so that was frustrating. Thank you

Clear and quick reservation. Alex was polite. The payment system was easy to use. Overall, good experience and thankfully rooms available night of phone call. It tells me that my review is not detailed enough.

We met Steve at the front desk when we checked in. We were greeted warmly and he was kind enough to give us a great room away from the elevator which we prefer. He was professional and friendly. We’ll be back

Called for a certain hotel which was not available and he gave me 2 others based on my preferences. Jose was so pleasant and helpful. He is an ABSOLUTE keeper!! So nice to talk to someone so pleasant.

Joleen was excellent to work with. I was afraid I was a working with Hotels.com or some other agency and she assured me I was not. She repeated everything back to me to make sure she had everything correct.

I called what I thought was the number for Home 2 Suites in N Charleston to make a reservation for one night using a code given for a block of rooms that were held for the event I was attending. I was never told it was a booking agency I was dealing with. The group price I was given was for 2 queen beds at rate of $94.00. What I ended up with was a king suite! When I told them it was supposed to be a queen room and I needed to change or modify the room, I was told I would be charged for one night! I had to cancel 2 DAYS BEFORE THE RESERVATION WAS MADE!!!! Seriously???

I made a multiple-day reservation and was given a fair price. Also, after check-in I noticed I needed an extra day added to my reservation, this was done with no hassle or frustration. I was even able to keep the same room. Great customer service.

Tarren was super friendly and professional during our phone conversation. She booked our reservation as quick as lightning. We had reservations at the Daytona 500 for the RV infield camping. Our RV broke down right after we got onto the road Wednesday. We were unable to get it fixed Thursday, so I called Hilton Garden Inn, Lake Mary. Terran fixed us up and we are enjoying the great American Race. Thank you.

Mae Ann was most helpful, courteous, and professional! She called the resort to verify certain details of my reservation and answered all of my questions.

Just wanted to take a minute and let you know what a great person you have setting up reservations. His name is Carlos **. He was very professional, kind and even made me laugh as I was nervous about what I needed to do to make our reservation. He made the reservation very easy. Gail and Jack **

AI-generated answering service. Not a fan. I like real people helping me with my problems. When trying to give my information, I had to give it 4 different times, even when slow and precise, it still relayed my information back to me wrong. Felt VERY scripted and not a natural human conversation. Each time I would correct the pronunciation of my name, every time they said it back it was different. Hotel is nice and clean. My only issue is answering service.

Jasper was super friendly and very quick, made it super easy to book the room! We are traveling from northern Nevada and just need the night, he was very detailed about the reservation and also including the number to the front desk as we are arriving super late at night, so that was very thoughtful of him!

Jesus ** was excellent with taking our reservation with his explanations & proper customer service. Can't wait to enjoy our stay. Thank you so much. Call hold time was supposed to be 25 minutes & Jesus answered right away.

Marjorie was very polite and professional. She helped me with my reservation and spoke clearly and slowly so I could understand her. I’m a little hard of hearing. It was so nice to speak to a person and not a machine.

Excellent service. 👏 In my price range and desirable area regionally for guests arriving from out of town. Friendliest and efficient service! She knew what she was doing. Confirmation emailed and texted. Thank you for your timely help.

Edgar was very helpful and clear on his conversation. The hotel I asked for was not available, but Edgar was able to find another hotel at the price I asked for. He was very professional and courteous. He was able to solve my request promptly and within seconds I had my reservation and all the pertinent information for it. I would definitely use his services again, if possible. Thanks.

I was lied to about my reservation, I asked multiple about the price. She told me it was because there was only three rooms left, I asked over and over if she was working the reservation desk at the hotel and she would tell me, "Yes I work at reservation," I asked multiple times about the price difference since I have been staying there for the last 9 days and she would just say it’s because there was only 3 rooms left, only booked the room because I needed a place to stay.

They told me I was booking a two-bedroom suite that fits nine people. I paid extra money as opposed to booking two separate hotel rooms with queen beds. Then I arrived at the hotel and had two queen beds. Had to book another room through the hotel. Terrible experience. Now out hundreds of dollars.

Very pleasant service, placed special instructions for our anniversary. Gave several options for the room. Explained early check-in policies and checkout policies. Continental breakfast options. Very good service. 😊 Thank you.

Jubeth was very professional and helpful with my questions. Helped booked my reservation in a few minutes with my needs and concerns. Looking forward to my stay. I needed two double beds in one room and she helped me quickly with finding the perfect room and at a reasonable price.

Mr. ** was very helpful. Got me the best price, so he said. Also failed to tell me he was NOT registration for the motel. 3RD PARTY. Motel rates were cheaper. Have to be very careful about registering for a room. Felt deceived and we were taken advantage of.

The reservationist was helpful in getting rooms for a family get together in Canyon de Chelly Az in October. She answered all my questions and was able to reserve the room I requested. She reviewed all the details of the reservation in a polite and understandable way.

Gem was polite and knowledgeable. She was patient in answering my questions concerning the amenities in the room, pre-payment requirements and pricing. I am returning to this Hampton based upon my excellent 2 week stay in January, 2026. 5 stars for staff, room and amenities. Referencing the request for receipt below: I was on business for the 2 week stay and my company paid for the stay,.

This person is a liar. The room she booked for us was a lie. She misrepresented everything in this room and lied about cancellation policy. Do not book with this company. It’s a rip off. She said that the reservation is fully refundable up to 48 hours of the day of arrival. In reality the first night’s cost is lost the minute you book with this company. We learned this after receiving a booking confirmation email. But the worst, she promised that we booked a suite with two rooms and the full kitchen. In reality it’s one room and no kitchen. Hotel doesn’t offer this kind of rooms.

I called to make a reservation for Valentine’s Day weekend. I spoke to Darwin. He made my experience very memorable. He was very knowledgeable and spoke clear. He was very helpful and accurate. I will recommend Hotel Lydia to all my family and friends.

The person helping me book my stay was very helpful and responsive. She was respectful and very nice. Walked me through all the booking steps and provided clear information. I receive the email confirmation right away and stayed on the phone while I checked my dates.

Hugo was very helpful and very professional. He helped me find the perfect room for my daughter and I were going to my nephew‘s wedding in May. You showed me the different pictures of the rooms and help me select a room perfect for us.

I don’t understand why I can’t get help changing a reservation I made and paid for on October 3rd through the wedding site zola.hotelplanner.com for a room at the Hilton Checkers in Los Angeles (Itinerary **). I originally contacted customer support about a month ago to have this issue resolved. However, I keep being put off with repeated claims that the issue has been “escalated.”

Bella was absolutely the best, very helpful, very courteous. Her skills are amazing, her patience goes way beyond. I believe she has to be one of the kindest person I’ve ever had spoken to in a long, long time.

Hugo ** was very professional and helped me to get a room when everything else was booked up. He was very polite and courteous and assured me my room would be ready when I got there. He also gave me suggestions for dining.

Jose ** answered all my questions and verified the best offers you guys had based on what we provided. He was kind and followed up with is there anything else he could help me with. He made sure I was aware if there were any cancellations, I had up to Feb the 17th, which was helpful as well. I asked how close you guys were from a location I will be attending and he provided the length by time.

Virgilio was super helpful helping me arrange a hotel room while I was traveling. After driving for 12 hours and in a unfamiliar area, Virginia arranged a hotel room and gave me directions s to the hotel! He was very helpful, professional! I would give him a raise if I could! Thanks Brett **

So far, I think that this experience is going to be good. The lady I spoke with on the phone was very consistent and helpful with everything that I needed. I haven’t been to this hotel before, but I think that everything will turn out wonderfully.

My experience here was quite possibly the best hotel visit I ever had. Everyone was very nice and helpful, from the booking to the staff and room service! If I could thank everyone involved personally, I would ok.

Humberto ** was very helpful with my reservations. He answered all my questions. I called directly because I didn’t want to book through a third party. He assured me he was reservation at the hotel. Thank you for fast service.

Peter/Ismael was extremely helpful and provided multiple options for me to choose. He explained the options thoroughly and patiently as I asked many questions. His ability to help me find a solution to my last minute needs for lodging was priceless for me in that moment.

I received excellent attention to my needs. I am traveling across the country and had planned to stay at the Hampton in Duncan, SC. But it was out of my budget. I was offered help finding another Hilton brand hotel within my budget. It took time and effort that was unexpected and much appreciated. After a long day driving, it made my evening comfortable. Thank you!

Wonderful assistance and great customer service. Deyanira was a delight to talk to and very helpful as well. Was able to book my room in less than 5 minutes. I haven’t stayed at this hotel before but looked online and very good reviews.

We tried to make a reservation (Embassy Suite by Hilton Santa Ana) online on Feb 5th, 2026 but couldn’t go through. We called and spoke with Mr **. He is polite, patient, clear and very helpful. We are very satisfied and we would refer family and more friends. I believe that my friends Mr & Mrs ** just make a reservation today Feb 6th, 2026. 😁

Hugo cares about his customers and making them happy. He did an amazing job with us at 3:41 a.m.!All customer service reps should be like Hugo, it would all go so much smoother. Thank you, Hugo! You deserve a raise!!

Michael was very helpful and thorough in booking my reservation! The room we wanted was not available and he suggested something comparable. He was Incredibly polite and made sure I was satisfied with the service and thanked me for allowing him to help!

We booked 2 rooms at a hotel for 1 night. The person making the reservation told us the cost for 1 night for 2 rooms would be 392.05 but we could save 50 dollars if we reserved them right now. So I paid 342.05 for the 2 rooms. The amount on the receipts when we checked out was 207.78. I asked the manager about the difference and she said the difference in price was the service fee for going through a third party. I had no idea I was using a third party. The number came up on the website for LaQuinta by Wyndham.