HotelPlanner.com Reviews

Very helpful with last minute reservation and with familiarity of area /hotel info.

He helped me so much. Thank you!! I couldn't have made it to my son's Navy graduation without your help. Thank you.

Thanks for the outstanding support in helping me get a hotel room for the night. Much better customer care than United Airlines, by a huge margin.

Very pleasant and very helpful, found me just what I was looking for.

Very professional and helped me out a lot. Was very courteous when I was having issues with my credit card and waited and helped me figure out how to get it unlocked.

Very helpful, he made it so easy. I would recommend him to friends for help in reservations.

Quick and professional - got my reservation for the hotel.

I wanted to leave a review due to employee, Neal, was such a help to us helping us with our reservation. Neal was polite, professional and very helpful. With employees like Neal, I will always resist at Holiday Express Hotel…. Thank you.

He told me that the Maritime Inn was booked. I later found out that it was not. He didn’t tell me that this booking was non refundable. I didn’t get the option to pay more for the room to be refundable. I had no Idea I was paying in US funds. I wrote a separate letter asking to refund my money.

She had an excellent talking style. Easy to follow, good pace and very precise with all information. She was friendly and thorough with the room options. Summary of the room purchased was methodical, careful and all questions answered.

Jose was great. I appreciate him. Everything he said was true. The hotel was okay for what I needed to do for my grandson’s schooling schedule.

I booked this hotel one afternoon and that evening I had a family emergency. I added the refund protection on my reservation and when I called to cancel, I was told I would need a doctor's note with proof. I have never been so disrespected and so angry over this reservation. I will never, nor will I ever recommend this for booking.

I had a horrible experience with booking this motel. It was so bad that it ruined our trip to our family reunion. I was told by Namish that we could bring in our 8 lb Maltese dog. When we got to Comfort Inn, the agent let us know that we could not bring the dog in under no circumstance. We called the number that I had used to make the reservation. We got Justin AI. What a nightmare!!!! Then we spent an hour on the phone with Kirsten (human). Again she lied stating that we would get a refund in about 6-10 days. We have yet to see a refund. I will never stay at Comfort Inn or use the number that I used for the booking agents!! I am telling this story on FaceBook and a lot of other social media. This is a sham that this is the quality of service we get from booking agents that incorporates AI.

Marjoelyn was great. She was pleasant and very kind.

**. Mr. ** was very cordial and professional in making my RSVP.

Did a great job, I always appreciate it when booking a hotel to not have a grumpy person not getting the information I am giving them. You were an absolute professional and pleasure to work with, thank you.

I am incredibly disappointed with my experience. I reserved several rooms and due to unexpected circumstances I had to cancel my booking seven days prior to check in. I spoke with an automated system to cancel and received email confirmation that the reservation was canceled. A day prior to the original check in date I received an email indicating that they looked forward to my stay. I called again to confirm the cancellation and spoke with a live agent who assured me that the cancellation was confirmed and I would not be billed. The night before we would have checked out if we had actually taken the trip I was emailed an itemized bill. Even after calling at that moment and talking with a human I was still billed for the room. This is poor business practice and not only will I vow to never use this platform again, I will ensure that my friends and family realize that this company does not follow through with what they pledge to do.

Allan was so very kind and helpful with making my reservation. Very clear with his communication. I'm very grateful for his help. He made sure I was given the correct information. He gave me the best rate option.

I made a reservation online. I did not see an email confirming my reservation so I called reservations. The reservation agent was very helpful and glad to help me. The reservation agent took care of me and I finally received my email confirmation and my room is reserved. I am very thankful to that person.

I initially called for information concerning rates. I asked about senior discounts and others, such as AAA, Moose, AARP but, I could barely get a word in to mention them all. I registered for my family reunion and to prices were a bit high. She (Charmaine) seemed to be in too much of a hurry to adequately help me. Anyway, I’m booked from, September 4th through September 7th at the Hardeeville location.

I am a volunteer who works for emergency services in Penticton BC. We had a mass evacuation of a neighbouring town and were trying to secure hotel rooms evacuees fleeing from the wildfire. CLEON understood our needs and worked with me to find a way to secure over 20 rooms that would be able to be held for our evacuees. His insight of the fundamentals of the system, comprehension of the fast timeline to secure rooms, and ability to find solutions to inherent obstacles made him a “behind the scenes superstar” to us and to the many families who are now able to get a comfortable nights sleep. He is definitely someone I would want on my team when you need the best giving their best.

Amari was wonderful, so pleasant, personable, and professional. We encouraged a family member to call right away in hopes they would also speak to Amari on the phone to make their reservations. It was lovely to talk to someone a real person with such a lovely personality.

AI made the reservation just fine but when I needed to change a detail, I waited two lengthy times for my call to be connected. The third time, the call cut me off from your end. Then AI was gonna call me back and didn’t ever do it. Your AI, now in my opinion, stinks. If a customer cannot contact you to make corrections. You’re going the wrong direction for PR and accuracy, and courtesy.

This person knew their job and was courteous as well as quick. It was a pleasure to speak to this employee, and I encourage you to continue with people such as him.

Margie was pleasant, thorough and a delight to work with. What follows is not a reflection on Margie. My description of our interaction is as I described. My review is my review. If it was possible I would give Margie the Five Stars she deserves and this outfit zero stars. You obviously don’t understand your mission. Long enough now?

Taran was exceptional! There was an issue with my method of payment and she still booked the room and even gave me a discount!!! Would book through you again without hesitation! TYSM for making my booking process so easy and secure. An absolute pleasure.

The hotel planner was amazing! He helped us find a very nice hotel in great price, my husband is handicapped and have breathing problems; we were in need of a hotel with air conditioning and by mistake we had booked a small hotel with no air condition, the day was extremely hot, and he was having a hard time. The hotel planner was fast, professional and very knowledgeable. I really appreciate his help. Thank you so much.

I asked for a hotel room immediately as we are at the airport now and for only a few hours. She said she checked with hotel and they had rooms and then took my payment and then said check in after 3pm. That is not what I asked for and the service department says they will review. There is nothing to review. She either lied or did not check the hotel. As I called and they do not have rooms available now as they are sold out. I need my money back now.

Excellent and fast service! I had a good experience with the reservation rep. I really appreciated her service and knowledge of the reservations. I will definitely recommend this experience and great service to my family and friends.

Patrick did a fantastic job handling our reservation! Very well spoken, provided information in a very clear, professional and understandable manner. Thank you so much for making our experience a pleasant one!

Well, I asked for 3 days, and I was booked for two. I explained that online, for 3 days it was $1200.00 and she said, "Let me try and match that" and she got it down to $1100.00, but minus the third day, and I asked for ocean front but was booked for city view.

The only reason I'm giving this review a 1 is so that other people will know about problems that you will encounter when you try to cancel. Basically, it says on my reservation each room in this reservation is refundable with a penalty. Bookings canceled before 6 PM local time on first day of your stay are subject to a penalty of one night's room and tax per room. After 6 pm there are no more refunds at all.

Our booking went smoothly and quickly. Because we are part of a wedding party, the details had a few more questions and additional details. Those were handled quickly with no issues. All our questions were quickly answered.

Ziad was very helpful, polite, and efficient making my reservation. He also gave me choices of rooms and was clear regarding the amenities. He sent me both a text and also an email confirmation and also reviewed the address of the hotel to be sure I had chosen the best hotel for my needs.

Your customer service is horrible. I requested a refund 1 hr after booking. The cancellation was necessary because the hotel that was booked had rude staff and I refuse to stay at such an establishment.

Ayesh was an awesome help put my mind at ease. And help me with my lodging. In a very fast manner. He answered all my questions and accommodation concerns. The feeling I got is terrific and I would definitely suggest this to my friends and family. The next time they ask to travel and stay around LAX.

Irwin ** was an absolute professional in addressing my question and he also accommodated me by making the reservation over the phone, and offering a discount. Blessings to Irwin and the staff, Albert

This was a terrible experience for me. Too many mistakes made in taking information and then I was charged in USA currency when I booked a hotel in my own country of Canada. We need to have real people to talk to and currency being charged should be brought forward.

Left me and my mother stranded. After flight delay made sure to ask for room for that time. It was past 12 am and I made sure to state that yet they still booked a room that I wouldn’t be able to use till 3 p.m leaving my disable mother to sleep in the parking lot… I would never ever use this service ever again. Unbelievable!!

Anhsul was very courteous and informative, very professional, she researched other hotels in the immediate area that was not booked for the weekend and got me the best deal possible which made my decision easy to make.