HotelPlanner.com Reviews

Romel was very professional and friendly in assisting us with making our reservation. He verified he could accommodate us with a room on first level due to disability. I would recommend to family and friends.

Rep was very nice and gave personal opinions about fitness center and distance to Convention Center...Very patient in answering my questions and reassured me that this was an authorized reservations agent associated with the Mandalay Bay Hotel. I was going to book online, but she answered my local questions and I decided to just book with her on the phone...old-school!

Clear, organized and professional. Use the entirety of the transaction and explanation. After arriving to the location, my expectation was met and I was thankful that there were no surprises at the front desk.

I spoke with Marjorie who helped me adjust my reservation. She really went over and above and reached out to the motel to verify as well. Marjorie also explained everything in detail and was patient because I asked her to clarify a bunch of times.

David was pleasant, courteous and very helpful in answering my questions and giving details about reserving a room. I was pleased with his service. I chose this location because I have to be out of my house for 2 days due to tenting and it is close to my job and is in a convenient location for food and shopping.

The representative was very knowledgeable & Professional. Double checked all information to make sure correct. She was very kind & caring. Made my reservation so easy. Thank You for hiring great Representatives. 😊

I had the pleasure of speaking with agent Cedric ** who was extremely helpful in sorting out my request! Cedric was quick to answer my questions and very pleasant to speak with! Not only was Cedric able to provide excellent customer service, but he was able to ensure I got the best price with my available discounts!

Very polite, helpful and patient as I gave my information. Very positive person. She helped me find a place for my husband and me to stay, one night-- last-minute. I am so grateful. Wonderful experience. One of the most positive people I have spoken to over the phone!

I made reservations over the phone for two adults at Hampton Inn Boston Logan Airport Chelsea for mid-July. Anna was very helpful and even mentioned discounts that both my friend and I could take advantage of. Anne was professional, courteous and knowledgeable and made it easy to make the reservations.

Good customer service, respect for very much took time and repeat correct an updated L’s necessary verify and repeat order very helpful. Took her time to understand me. She was very nice. She included all prices, very well service.

Excellent customer service!! My concerns were addressed in a very timely manner, with great courtesy. The problem was resolved much to my satisfaction. The agent was wonderfully polite. I needed to cancel and make a new reservation.

Andi provided amazing service! He made my booking experience very easy. He spoke very clearly and made sure everything was set how we wanted before he went through with the order.

Great service. She worked with me to find the lowest price and was very kind. She was helpful providing me with closest proximity to the college.

Andi was extremely professional and made the booking easy. He was very informative and knowledgeable. Andi answered my questions quickly and precise. I inquired about the location of a church near the hotel and he was able to provide the name and distance from the hotel quickly.

Kimberly was wonderful, patiently took her time to find me a room for next weekends event. Worked with a comfortable budget. She was pleasant and very helpful. An angel 😇. She's a real blessing. Thank you Kimberly.

Excellent customer service, very kind. Everything done by the phone very fast and easy to understand. Booked La Quinta in several States (New Jersey, South Carolina and Virginia) because I have pets, always great service, very clean and very easy going people. Higly recommend the place.

I first gave Linday a good review. But as I checked my confirmation, it seems she made a big mistake. She gave me 2 accessible rooms which would be on different floors. And she put 1 adult in each room. I told her it was 6 people. 2 adults and 2 children on one room. And 2 adults in the other room. Had to call the hotel to have it corrected. Your reservation person told me he was going to cancel my reservation. I told him not to!

I feel scammed after booking with this site. I thought I was booking direct with Marriott, as this is the first thing to pop up when Google searched, but I was clearly wrong. I was told that my preferred hotel was full, but they could get me into another room with their partnering hotel. I reluctantly accepted, as I thought I had no other choice. After a few confusing phone calls, and about 45 minutes waiting on the phone, I went to the Marriott app where I was informed that there were in fact rooms still available. I was lied to for what I can only assume was to get me to stay at one of their preferred hotels. Upon requesting a refund, they requested "evidence" of my need to cancel. Just do yourself a favor and book direct. This company does not make things easier, nor do they intend to give your money back without an act of god.

Mark was very helpful, listened to our needs and was very attentive and answered all our questions before we went ahead with our booking. Our booking reservation and email was confirmed immediately.

Shazny did a fantastic job getting my mother in law a room at the inn for her granddaughter's wedding... l don't know how much more thorough and considerate she could possibly be... Thank you, Shaz, for helping everything come together for our big day and weekend!

If I’m going to talk to AI, I don’t want it to try and sound like a friendly human. It’s way off of natural, fake polite, fake happy, fake, fake, fake. I’m asked to rate how “she” did. “She” does not exist! She” is code. Your code is weird and off putting. I’d rather talk to a crabby human than this unsettling facsimile of an ** woman. Also, your programming kept telling me my Gmail address was “@G Gmail.com". Hard to confirm a correct email address with an extra, incorrect letter. When I informed your programming I needed accommodations for two people it jumped in, with fake enthusiasm (so gross) and thought said my “sister” would be joining me. Sister? Nope. My husband. I’d rather, and usually, book online but I needed to ensure I’d get a pet friendly room.

Sarah ** was very professional and confirmed everything. I needed a same day reservation and she helped me find what I needed. Very smooth and quick transaction. Travel can be chaotic but not this time.

I have had numerous tries to change my reservation. I can't get a refund to a new card because my old card was stolen. They said it would be compromised. I feel that I have called numerous times with misinformation. I'm still waiting for a voucher that I've never received yet to reserve after my surgery. I appreciate this, thank you.

John did not give the correct answer to a question- this is the correct hotel but he didn’t even work there and also said breakfast was included (wasn’t). It was 25.00 when I went to the counter to ask about it. they said he didn’t work there and that has happened a lot of mis-information- very unhappy about this booking - The hotel staff were very nice and apologetic of John’s mistakes

I made this reservation. Hermal made this reservation for 2 nights for 400 dollars. l asked for senior discount and I was told all rooms with senior discount were booked. La Quinta said there are no set room with senior discount. The total for my stay was 249.24 not the 408 that I was charged.

The best customer service representative ever!!! Knowledgeable, friendly and professional. I wish he would handle all my future bookings. Miguel made my day and he was able to book all 3 nights on my road trip.

Spoke to the kindest, nicest, patient person ever. Christian **, who I spoke with, assisted me with my reservations, he was extra helpful and answered all of my questions. Such a great experience, Christian made me feel confident that I made the right choice. Thank you.

Reserving process was quick and easy. We needed to reserve two single nights a week apart. No problem! All pertinent information was repeated to me to ensure it was recorded correctly. I received confirmation immediately. That is why we are Hilton Honors members!

Very personal and thoughtful. She seemed like the girl next door. Helped with suggestions and directions. If I could say more I would but Jolene just did her job making our reservations easy to accomplish. Thank you.

We are coming up to Silverthorne for birthday celebration and Mother’s Day this Saturday and Sunday, May 9 and 10th. Michael was very helpful at getting us the rooms at the indigo for my wife and myself and my son. My other son lives down the street so everything seems to be convenient and we appreciate it very much and hopefully we’ll stay there again someday if all works out because it’s kind of hard to get rooms in that area these days but anyway thank you Michael for a spectacular job and maybe we’ll meet you someday.