HotelPlanner.com Reviews

Emily was very professional in handling my request. I appreciate her help! She notified me that the bank was making sure this was not a fraudulent charge to my credit card. Thank you to Truist for your excellent customer service.

Your associate was of great value in booking my room. She was very knowledgeable, kind and polite. She also double checked to make sure all the information was correct. This is what customer service should truly look like.

Very friendly and patient. Took the time to look for the best deal. Stayed on the line with me until my reservation was completed. Made sure to let me know that if I needed anything else or had another questions she was there to answer them.

Sunandan was wonderful! Great customer service! He was helpful and easy to understand when I was making my reservations. Gave me pertinent information—and repeated when I asked glad to know Holiday Inn hires qualified and courteous representatives. I will be glad to refer y'all to my friends and family members. Thank you very much

I just booked a room for the Fourth of July on the spur of the moment, and Nelsida made the process incredibly easy. As a very busy person, I often get frustrated when calling hotels, but she was professional, efficient, and got everything handled quickly and smoothly. Kudos to your hotel for having someone like Nelsida on your team. She provided outstanding customer service and made the entire experience pleasant and stress-free. She is absolutely amazing. If I could give her 1,000 stars, I would! Thank you, Nelsida! 🌟🌟🌟🌟🌟

Hi. My Name is Daniel **. I just want to say that Sonia the front desk clerk that was working last Saturday did a amazing job for my friend and I employees Like her hard to find. I hope you treat her well. I will be staying with your hotel as my travel needs dictate. Thanks again.

Excellent and courteous, very professional and respectful, listens well and images making reservations with a person pleasant and welcome, he got me a room, reserved my parking and it was an enjoyable experience. Better than booking online with a keyboard and screen.

Seth was very patient and professional in helping me book a room tonight. He was very thorough, repeated back addresses and numbers to be sure there were no errors. Excellent experience; excellent employee.

Vikrant was very patient and informative. He sought to help me find the best value and location. Thank you. 👏🏽👏🏽👏🏽 Vikrant displayed great customer service. He was very attentive in finding a hotel that was available in the location of my venue.

Luis ** was my Reservation Specialist today for Casa Madrona Hotel. He was helpful, informative, professional, extremely courteous, and efficient. He guided me through every step of the reservation process and helped me problem solve my needs for what turned out to be a very busy weekend to book. Excellent job!

I spoke with Jerome to book a room in Seattle. I had trouble booking online, and Jerome fixed everything for me. When I tried to book online the transaction wouldn't go through, which was very frustrating. Jerome was excellent in explaining each step and got our room booked. Thanks Jerome.

Sargent was efficient but was in a hurry to get off the call. I do not feel she answered my question as I am driving in with a 20foot U-Haul and want to make sure there is parking available for our truck.

The gentleman that helped me was very efficient, polite and courteous on the phone. He answered all of my questions without hesitation gave me the answers I needed and he made things very easy on me today, so I appreciate him very much and I wish there were more reservations, just like him! For a minute

Mae made it easy to secure the 2 rooms on a short notice. Rate was different than through the Booking.com site, but not by a substantial amount. The property is in close proximity to where a group I dropped off.

Michael ** was professional, thorough, and helpful. He was a pleasure to speak to and excellent at his job. He helped me assess which room was the best fit for my situation, shared the price and booking process clearly, and made me feel cared about in my travels.

As always book through direct Hilton Reservations. Goes smoothly and cust service is good. Very kind reservation person. Oh and join Hilton Honors Program. It’s been a huge benefit bonus. Very rarely disappointed in a Hilton Stay.

We tried booking through online with little luck. At calling the reservation line direct Edgardo informed us the problem was that the hotel was already filled for the first night we wanted. Edgardo made good suggestions on alternatives and showed empathy that first choice of rooms were filled.

The lady was very nice but we specifically booked a hot tub room and when we got here they said we didn’t. They did have it available and of course it was available but for more money. So of course we are here and paid it. The room is nice but reeks of smoke. Disappointed in the overall experience. Oh just stepped into the bathroom and the ceiling plaster is literally falling off. I’d like to talk to someone about this.

Excellent customer service!! Quick and to the point! It’s hard to find these days! Kimberly booked a room efficiently and speedy while remaining professional... I would highly recommend. I would recommend to my friends and family. Great work!!

I was told that I could cancel this reservation before 7/16. I was assured I could cancel it anytime. I wasn’t sure what I was doing but she said no problem. I could cancel it. I’ve since found out that the trip is canceled and I need to cancel this reservation. Now I’m looking on the receipt. I got and it looks like I’m gonna be charged for the room, that is not fair. I would like a full refund, please. She was very pushy and She lied.

I was looking for a hotel in Baton Rouge to with a river view to watch the fireworks show on the Mississippi River on the 4th of July. Alexander ** took my call and answered all my questions in a friendly manner, politely and professionally. He found a room to fit my needs. It was refreshing to deal with such competence in this day and age. I will call again when I need a hotel room in Baton Rouge.

Wasted so much time speaking to this AI agent, something that could’ve been handled in 5 minutes or less took over ten minutes. I had to repeatedly spell out details for my reservation because the voice recognition on this AI agent isn’t very great.

Romel assisted with placing my reservations when I was unable to online. He was very personable, friendly and patient waiting until the confirmations were received. He should be commended for his excellent customer service.

Baby Joy was very pleasant and although she wasn’t able to give me a special room rate or comps. She was very polite when explaining, we like the palace because it’s smoke-free. We get comped flights and rooms at the Beau Rivage but family is staying here so we did so as well. Would have been nice to have received some sort of comps. Maybe you will surprise me, thanks!

I can’t say enough about the outstanding customer service we received! We needed a hotel room at the last minute, and our representative made the entire process completely stress-free. They were friendly, patient, professional, and genuinely cared about finding us the best available option. They worked quickly, answered all of our questions, and had us booked in no time. Thanks to their kindness and efficiency, what could have been a very stressful situation turned into a wonderful experience. Exceptional service like this is hard to find, and we are so grateful for their help. Thank you for going above and beyond!

In such a short time Amanda got our room set up for us. She's very nice and friendly and we really appreciate her swiftness! My husband and I are appreciative for her help as we'd been driving for 8 hrs! Thank you Amanda.

Terrible service, I feel this company tricks you to their agency. Purchased a room almost a month in advance and the day of arrival I called the hotel to verify and they didn't have my reservation or any record of my name in the system. Canceled and got money back, buyer beware!!!

Very pleased with the staff member that I talked with and made my reservation – very pleasant, helpful, and professional. I requested a room close to my relative staying here also and she was very accommodating with noting my request.

I called to schedule my reservation because I wanted to be sure I got a pet friendly room. Stacy was awesome. She was warm and friendly and completed my reservation in a short amount of time. I'm really looking forward to my stay with Yavapai Lodge!

We spoke to Kaira Marie. Her knowledge regarding the terms and conditions of the hotel we were reserving was unbelievable. No holding. She knew how to answer our questions immediately. She was thoughtful and helpful and provided stellar customer service.