HotelPlanner.com Reviews

April was so helpful and patient. I couldn’t ask for a better agent. She is a major asset to Hilton. She understood my family’s needs and went right to work to ensure we got exactly what we wanted and needed. She is responsive and caring.

Poukhoni did an excellent job assisting with my hotel reservation. He was patient with a few complications that arose during the process. The hotel booked the last room before the transaction was completed. Poukhoni found us a similar room in their sister hotel.

Andres was very helpful, he struck a great balance between friendly and professional! I think he did a good job.

After a very unfortunate and truly poor hygienic experience at the Holiday Inn on the shoreline, we need a room at 1AM. I am thankful there was availability for the next day or day of. However, the AI representative turned a 15 minute transaction into 40+ minute back and forth. Specifically misunderstand numbers. Wish I was able to speak to a live person.

Extremely helpful, polite and thorough. Saved me a lot of time by not having to contact each property. Besides the amenities, it is a pet friendly hotel. I would definitely book a room through this service again.

Very poor. The site showed the correct hotel, but they booked at a neighboring hotel. We needed pet friendly and the one booked was not. The rep would not take my member number and promised the best rate. Had issues canceling to go to the correct hotel. Then find out they only issued a voucher and not a refund. Website was making me believe I was using the correct one, but this was not the hotel website. And the final price was significantly higher than what I paid when I got to the correct hotel. Will continue to argue. Have a 1 star because 0 not an option.

Alyssa ** was great. I had specific needs for a room, and she was able to work with me and accommodate. Very helpful and courteous. Made booking quick and easy. We will definitely consider the Sequoia in for future accommodations. Thank you!

I was misinformed on the room required. I had asked for deluxe king and stated on confirmation. But when verifying with the hotel was told a standard king was ordered. This was not what I wanted to cancel reservation and still charged for 1 day for a room not requested.

Marcus lied and deceived me, ruining my family's vacation and costing me over $1,000 more than was necessary. He guaranteed me I would be refunded when I revised my itinerary, a lie. He told me I had an ocean beach front which I do not. He confirmed 15 times I would be refunded and the room was what I wanted and it’s not! He’s either incompetent or a complete asshole! He should be fired from his position immediately. Wonder how many other family vacations he ruined over his tenure working there. I should be reimbursed 100% for what he did to us. Absolute disgrace!

The lady on the other end of the line was Marinella. She went out of her way to help me find a room for the wedding we are attending. She stayed on the phone with me for about 45 minutes and searched thru several motels and they were sold out! I really appreciated her and her time in helping me.

Pleasant, patient, and very helpful. Excellent help on phone. Thank you, Gaikingam. Had to figure out a hotel for one night near another hotel where I already had subsequent reservations and he made sure it was a very short walk between the two hotels and had very good reviews.

Truly the worst experience! They would not let me amend my reservation, so I booked the correct reservation with a voucher they gave me over the phone. When I got the hotel the reservation was cancelled by hotel planner, leaving me with no reservation. I had to rebook at the front desk. It's been a month and I've yet to receive my refund. I've called their customer service department more than 30 times and still refund. At this point I am out $540.

Horrible service. She booked me in the wrong city and said did not give me accurate cancellation policy information. When I tried to verify it, she confirmed as though she were saying yes to move along the call, even though the info was wrong.

The reservation agent was very helpful in finding a room for us on our upcoming trip to Switzerland. She was very friendly and seemed genuinely interested in making sure we would have the best stay possible. Not only was she both knowledgeable and professional but also very kind.

Called last minute for a room and had great service. Very easy and polite person (Oral) waited on me. Made it quick and easy to get a reservation. Confirmed all details and stayed on the line until I had received the confirmation.

Very helpful and accommodating. Got me exactly what I needed and with short notice. Friendly. Kind.

Hotel Planner booked my reservation over the phone when I would have much preferred to speak directly to the hotel. I made a reservation over the phone with Hotel Planner and was unaware of the cancellation policy and cancelled it 22 minutes later and was surprised to see a charge of $517.76 on my credit card and a credit back of only $115.77.

Jim was friendly, efficient and accommodating. I called because their website rates were higher than discounts offered by 3rd party. Understandably the first rate given over the phone was the same. When I told him the situation we went right to work. His attitude was top notch. No wonder he is in the hospitality business!

She took the time to listen to what I needed and proceeded to look for it until the perfect room was located. Very professional, thoughtful and helpful. I really appreciated her assistance, she is great at her job.

The agent did fantastic job! She extended our stay and ensured we did need to move rooms. She understood our needs. She then called the local hotel and combined the reservations. I would her again and again!! Thank you!

Do not EVER book through Hotel Planner! They are deceitful because they never clearly identified themselves as a 3rd party booking company. The prices I paid for a two night stay at the Villa Roma in NY was 45% HIGHER than what the hotel would have charged directly. The representative did not clearly state they did not work directly for the Villa Roma and could not explain why the rate on the Villa Roma web site was lower than what they charged. Do not be fooled. This company should be investigated by the US Dept of Commerce and Better Business Bureau.

It was a pleasure talking with Lovely to book our rooms in New York. She was friendly and very efficient with my requests. She made me feel personally welcomed for my reservation. I will definitely be booking with La Quinta for future visits to New York.

Excellent customer service. I highly appreciate her patience and cordial approach in helping me secure this booking. I highly recommend Super 8 Hotel to all potential customers. I have nothing more to add.

After a week in Dallas for business, my flight back home was canceled on Friday 6/19/2026, due to weather delays. I rebooked a flight for Saturday morning. I was struggling to find a hotel room, extremely tired and frustrated. Then I called and Andres took my call and found me a room out of two available at the Spark by Hilton. He also guided me on getting a shuttle ride to the hotel. I'm very grateful for Andres help in a very stressful situation. My Sincere Thank You!

This booking experience was personalized, professional and informative. Thank you for hiring and taking good care of your staff. I was given information on Uber and Lyft options in the area as we are attending two separate functions on each side of the lake.

Worked hard to find me a handicap room not like the other agent who almost hung up the phone on me because she didn’t want to look for one. I’m looking forward to staying. It looks like a beautiful hotel. Thank you Luis.

Celine was a joy to talk with. She didn't mind or get upset when I asked who she worked for, because I thought I was talking to a Penn Wells hotel person. I wanted to verify she was legit. Sad we have to do that. 😞

Andy was extremely pleasant and courteous. I appreciated his help in making our reservation. Informative with all phases of the reservation experience. Answered all questions and was courteous enough to make sure all questions were answered. Definitely a 5-star rating.

This was the most difficult room reservation. I have ever made the gal. I was talking to was very illiterate and couldn't understand anything. She really tried my patience. I had to hand her off to my wife, and then she got cranky at her then she said, "I am having trouble with your reservation. I'm going to connect you with a specialist when we were connected." We were transferred to a voice recording, and it said it was all booked. This was very difficult.

We were not told about recovery fees. Also we could not understand Hussain. Had to repeat multiple times. We thought he said the room rate was $99 not 143.99. Receipt sent to wrong email. ** instead of **. We requested second email...Text message said it was sent...Still no receipt.

She was very helpful and knowledgeable about rates and details about the room. I will recommend your hotel to others. I look forward to our stay in Louisville.

I had the pleasure to speak with a very professional, friendly great customer service, and informed. You could feel her smiling and giving Awesome assistance at the same time. Employer would love to have all of our employees to have this quality. She's a keeper for sure.

Gerard was very helpful booking a room for my family after we found the hotel in Stamford were booked. He was friendly and kind too. He was able to find a comfortable room near our destination for a reasonable cost. Thank you.

Everyone was pleasant. Room was clean. We had an issue getting back into our room one night, but called the front desk and someone came right up to let us in. There was only one cup in the room, but we made do with what we had.

Seemran was very courteous and polite. I had trouble with my card, but she had patience with me getting it taken care of. We are spending this weekend for our daughter’s wedding. We are so excited to spend the weekend there in Atlanta.

I’m 84, so not easy to follow over phone, but Joanna was patient, very friendly and we got it done. Only one small error, I asked to be booked into a Best Western in Florence. I was booked into a Wyndham Days Inn a mile away from the Best Western I wanted. But, no matter, have bed-will sleep!

Rose was super to work with. I am attending my 60th high school reunion (OMG!) so this is an important stay for me. Not only did Rose make the reservation easy, she laughed at my jokes. What a sweetheart!

Carolina reserved our room in a professional, competent, and knowledgeable manner. She explained room rates, procedures for registering and insurance policy in case we did not show. I have been to Armani in the past. My first visit was not up to par but I complained, received a refund and tried again and was satisfied. Thank you

Santana was professional, thorough and friendly. Our reservation was booked within 10 minutes to our satisfaction. We are Hilton rewards members and enjoy staying at the TRU hotels when traveling. They are clean, spacious and neat and the staff is always friendly and helpful.

Anuradha was very helpful finding a last minute room for us. Everything I saw was sold out for the weekend, but she was able to see all available hotels at once and had us a room in minutes! Very polite and thorough.

Excellent job. Very professional and knowledgeable. Extremely courteous and pleasant. I really felt comfortable booking my stay knowledgeable that everything is going to be exactly the way she explained it. Thank you for your wonderful service

Jolene was very pushy and almost aggressive. Further she never sent me a confirmation email and although I repeatedly told her the spelling of first and last name it is wrong on my reservation. Should have been Candace ** but she has it as Candice **.

I made a reservation through A third party (Hotels.com) but since I’ve been stranded before by believing that was enough, I called the hotel directly and they had no reservations in my name. As you can imagine, this was very scary. Blessy was able to find me a room for the dates I needed and was very polite and professional doing it.

Nelly was very helpful today with my reservation. She has great customer service! She helped me get a better price and made the whole process easy and pleasant. She was professional, friendly, and attentive to my needs. I truly appreciate her assistance and would highly recommend her.

I was deceived into thinking I was talking directly to the hotel I wanted to book, when in fact I was talking to a third party. When I realized this I went directly to the hotel phone number and their rate was $110 cheaper than what you charged me. I have since cancelled, but am now out $24.98 for cancelling this reservation. This is a scam on your part and a way for you to make some easy money from unsuspecting customers. This is why I try to book directly with a merchant so I don't get taken by companies such as yours. And by the way, when I questioned the rep about why the amount was higher, she started talking about third parties, not admitting that she was a third party herself. I'm incensed that I was taken advantage of, and to think you run your business this way makes my blood boil. Never again.

I called to get a park, sleep, and fly. It was confirmed that is what I paid for, when I checked into the hotel that was not the case. Not only was the hotel more expensive through this website I had to pay for the parking and shuttle service once at the hotel.

Made a phone booking today at approximately 20:04 CET with an agent named Carlos for 4 people. However, the confirmation email I received shows the booking was incorrectly made for 1 person in a different room type. I called back exactly 30 minutes later to cancel it upon noticing your error. Other agent (support only in English!) explicitly confirmed on the phone prior to booking that cancellation was free of charge and carried no penalty until one day later. I demand an immediate cancellation with zero charges, as I was misled by your agent and the service confirmed does not match what was agreed.

Ali was very helpful. He answered all my questions. Including questions about the 2 restaurants in the hotel and whether they served lunch and dinner. We have found on our trip most of the restaurants in the hotels only serve breakfast.

Eli was very professional, and very helpful and helping me secure my reservation! I was reluctant about securing a reservation two days in advance, and he told me about the refund protection plan so I purchased that and secured the room! Very happy about that!

I wanted to make a reservation at Chicago Lake Shore Hotel. They did not have the amount of beds I needed so Mohsin, the agent who served me found another hotel with discounts and queen sized beds I need for $200 less and 4 miles where I wanted to stay and complimentary breakfast. He was understanding of my needs and very helpful ion lowering the price.. KUDOS to Mohsin!

I just booked a room July 3-5. I was told I had to pay upfront due to an event happening and minimum rooms left. I was charged 257 usd. My friend just called Wyndham and booked her room and it was 205 usd!! And she didn’t have to pay now. I am so sorry I booked this way.

Marilyn was fine but your AI system is absolutely horrible. I will make sure I don't stay anywhere that I have to use this reservation system again. I spent way too much time "speaking" to robots and being rerouted to different robots just to extend my stay at Newcastle Lodge and Covention center a night. It was extremely frustrating.

The hotel room was booked for the wrong night and I did not have a confirmation when I showed up at the property. I told the agent I was going to the hotel when we spoke and she booked the room for the following night.

I specifically asked for early morning stay today June 15 (2am - 10am) and the representative knew this was exactly what I needed but proceeded to book me for June 15 (3pm check in) to June 16. The hotel is fully booked and now I am sitting in the lobby waiting for day break without the possibility of sleep due to your representative error.

She got me just the room with what I needed at the right time and was very polite and courteous. Deserves a raise for working so late at night and still being cheerful and pleasant. May God bless her for being a blessing.

Jenny was super helpful, booking my sister and I a lovely room at the Flagstaff Hilton Garden Inn, where we've stayed before. She was friendly, knowledgeable, and persistent and we are grateful for her delightful customer service. 🙂

A wonderful lady. So very helpful she got me a room so I can get some sleep and a break from hospital. You need more employees like her. Can't wait for a shower and sleep. We will enjoy our stay with you all.

Carolina was extremely helpful with our reservations!! She was thorough and very patient! She reserved our rooms and confirmed all of the info. She made sure of the location as well. She is going to call me back in a couple of days to confirm the info as well.

This agent waited til I went to bank to secure payment for the room. After payment completed I was informed that room was no longer available but a higher rate room was. I demanded my money returned to my bank which ended in a request to talk to her supervisor. I feel there were other options available but not presented or offered to me. My only option was to pay in full with no refund

Lindsey was very friendly and helpful. She really took her time to get my stay in Lake George figured out. She went on the map and was telling me what restaurants and shops were located in conjunction to where we are staying. She went the extra mile.

Mansab was very kind, respectful, and very helpful. He answered all my questions regarding the hotel details. I have made reservations many times with different hotels and had a bad experience. Mansab deserves recognition for what he does!

The customer service provided during my call to book a room was exceptional. She was very polite, thorough, and double-checked each step with me on the telephone. A cheerful and very articulate person who left a good impression and represented the brand very well.

Most helpful and courteous. Answered all my questions. Spoke clearly and explained the details of my stay. Would recommend contacting this hotel line directly for all inquiries on events and services.

Lies lies lies lies lies lies lies. Scam! I was told staying here I would have free pass 2 for yesterday and 2 for today to hotsprings pools and told this was the right hotel and one room left. Lies lies. Social media is great and I will post you're fraud. Cost me 200.00 more!!!!! And called to report them and no feedback for any management!

Mary was very helpful and patient with me in getting what we needed. She offered several choices of rooms for our first night of starting our northwest area trip. We try to stay in a Hampton Inn. They have always been reasonable and clean and they offer breakfast.

Angelica (Angel) was very courteous, professional from the beginning of the call. As the call continued it was apparent how helpful and informative she was. She outlined various options for us and when I mentioned I was on a waitlist for a knee and hip replacement so was concerned about pre payment she asked about anyone in our party being a certain age. From there she was able to support is with a couple of exceptions given our circumstances which I really appreciated.

Julia was enormously helpful, efficient, and kind. Just an exemplary professional, perfect for the hospitality business! I found the prices with the medical convention in Mount Joy this weekend too high for my budget. Julia found a good suite for me in nearby Lancaster- one that I can afford! I am very grateful!

Very informative, patient, and people advocate!! He represents the company professionally and demonstrates concern for the customers at the same time. We need more people like him in customer service. He cares a lot for the people. I feel that he’s a great person overall and his actions came naturally. I would definitely consider a pay raise and/or promotion!

Very disappointed in the service and was not told you were Priceline. The agent led me to believe you were IHG representative. Did not get a good price. Very very disappointed. I would like to speak to a representative before I call the Better Business Bureau.

Krystal was the epitome of a guest ambassador. She was disarming and thorough, charming and patient. I had had a very trying day and Krystal listened to my woes compassionately while managing to make me smile. She’s a keeper!

Terrible customer service. I was assisting a family member with making a reservation and later canceling it. Despite being told that the reservation had been canceled, I will be disputing the charges with my credit card company. I strongly advise others to think twice before booking with this company. When I called to resolve the issue, my calls were disconnected, and my concerns were not addressed professionally. The lack of communication, accountability, and respect for customers is extremely disappointing. I expected much better service and integrity from this company. Unfortunately, my experience was frustrating and unacceptable.

Hello, my experience with Jun was excellent, he understood me and was very concerned. He was so very helpful and booked me a new reservation and canceled my old reservation. He was extremely professional and reassured me that my reservation will cancel and everything would be fine. Thank you, Jun, you are AWESOME!!!

Everything was great. My ONLY issue was when I asked if there was a deposit I was told no. When I got to the hotel I was told I was responsible for a $100 deposit. I had to give them $100 cash on top of my payment and taxes. I leave at 4 am tomorrow and am hoping there is no issue getting my deposit back.

Mark was very helpful. Very knowledgeable about the hotel and its operations, and clearly answered all my questions about the booking and the resort. He made it easy to secure my reservation. Thank you.

Jomar could not have been more helpful or professional or kind! I have an emergency concerning my daughter and I have to fly across the country as she is in the hospital. Jomar helped me with every detail from extra blankets in the room to whether or not I could get to the airport to the hotel and also help me find out if there was a bus to the hospital and even the cost of the bus. He was wonderful and I hope that you are able to show him great appreciation. Good job Motel 6!

I called the Hilton Garden Inn to make a reservation and was told there were no available rooms, so I asked if there were any nearby hotels. The person I was talking to named Harminder, said he was looking and found rooms at the Holiday Inn approximately 1/4 mile away so I said that would be fine. He never informed me he was on a booking site. I assumed it was another property owned by the same people that he worked for so I booked two rooms one for myself and one for a co-worker.

Maria was very knowledgeable when she assisted me during my booking. It did not take long for her to do so. So glad she was very respectful and thorough during the booking process. She’s well adept with what she does. Kuddos to her…

I just made a reservation through Harminder for a room at Motel 6 in Lompoc, Ca. He was very calm & clear and helped me get the handicapped room I needed and with a 2:00 check-in as I requested. He took care of everything very calmly, professionally & quickly.

Francesca, was very easy to understand and very helpful. She took her time with me and made me feel like a valuable customer. I was so confused, but she guided me right through my troubles! She was able to change my arrival date at the hotel as my flight had changed.

It makes a big difference.

Super helpful and could answer all my questions. Got my reservation taken care of the timely manner. The team was very polite, courteous, and efficient. Great system for credit cards as well where you type in the information for fraud prevention purposes which is always appreciated.

Adrian did a great job making my reservation. He was quick and efficient. Great customer service. He was very knowledgeable and able to answer all of my questions. He quickly sent my confirmation details during the call to see if I had any concerns. There was no indication that he hates working weekends. Thumbs up for kind, courteous and professional service.

Very patient and helpful. After attempting multiple types of discounts, such as military and first responders, we fortunately was able to guess senior and get the discount. King room for military discount did not work for us.

Very frustrated with this organization. Spoofed legit hotel and mislead me on room despite my very specific questions. Representative asserted that she knew room's location but she did not, or she flat lied to me for sale. Felt stupid when I checked in to hotel I know quite well, learning that I had been diverted through agency away from actual hotel res system. Had to pay to ‘upgrade’ at hotel to get actual room I originally thought I had purchased, despite having paid appropriately in the first place.

Herbert was very attentive and efficient. I had been on the phone wasting time with the AI only for the phone to hang up when she tried to transfer me. I was very frustrated but Herbert understood the mission!

Cendy ** was very friendly, professional and extremely helpful in setting up an upcoming reservation for the Days Inn in Bedford, Virginia. Ms. ** was also very helpful to search for an earlier attempt on my part to make a similar reservation at the same motel/date and time.

They said they don't give military discount. Or they wouldn't give me block rooms I was calling about for our get together. In almost 200.00 dollars in taxes. I will not be using this service or hotel again. At less Holiday in Hilton treat you better and try to help you more.

Sagar was excellent at helping me book the very room I wanted. He was efficient, friendly, and knowledgeable. We have stayed at this cottage several times in the past, before the hurricane. The updated room looks amazing. And we can bring our 2 dogs and dock our jet ski. We love fishing in our “backyard.” Looking forward to another wonderful time in Siesta Key. And there are lots of shells to be found across the street at the beach!

I called the hotel, and the call was taken over by HotelPlanner.com. Within two hours, I called back to cancel the reservations. I did not receive any refund, even though I purchased the refund protection plan for $75. I was informed I could cancel the reservation if my plans changed, but I was not informed that I would have to provide legal documentation for the cancellation reason. I would not recommend anyone use the service voluntarily. Carefully check the call to make sure it has not been hijacked by this service. I will also be making a consumer complaint with the Minnesota Attorney General's Office to get these kinds of predatory services banned. Reviews for the teak refund protection policy have a theme of customers being denied claims even with the proper documentation.

Rose was very professional and courteous. I was nervous booking the hotel reservation. I don’t travel often and she made the process as easy and stress free as possible. She was patient and answered all my questions. Even the questions that I know, I repeated during the conversation.

I am so pissed off right now! You completely scammed me! I asked if I was calling the Sylvia hotel directly and I was told yes, so I booked the room but something fell off. After booking with you, I checked the phone number I called against (which appeared on what looked like the legit Sylvia hotel website) the directory for the Sylvia hotel and found out it was a different number. The cost of the room should’ve been $380 total with taxes and fees. I have been charged by you $520!

Hi Marjorie, you were pleasant on the phone and helpful, however, I asked you two or three times for a roll-in shower because I am in a wheelchair. You said it was only available with a king-size bed. I have an older lady with me. We gave up having a two-bed unit so I could have a shower. This room has a bathtub in it, which I can’t use. Now I have to sleep in the same bed as this woman and can’t shower in the morning. I’m not very happy about the situation. I am traveling to California from Wisconsin. We are too tired to look for another room. I am unable to transfer onto the chair into the bathtub. This sucks.

Joeben was very helpful in securing our hotel reservations. She was professional, courteous, and thorough. I appreciated the extra care she gave in answering my questions. We look forward to our stay at Hampton Inn in Rochester MN!

She was great at helping me figure out our situation, which required specific needs. Hotels were booked up and I needed more beds for the grandkids, and a suite that had a kitchen for dietary needs. It was hard to find rooms available since we were coming in over Father’s Day weekend. So happy she was able to find something for us!

AI system deceived me and told me it was a "live" agent. I kept asking for a live agent because I knew it was AI and it lied to me. Then it took my CC and charged me when I was only doing a hotel a room with it. It would not refund me. I called to get a refund and held on for 45 mins and it hung up on me. I emailed them next and no response. I have proof of all of this. I finally cancelled with the hotel who said I get a full refund. They said to have this Hotel Planner even call them and I cannot get anyone on the phone and the one and only time someone answered it was a non English speaking person and they put me on hold for 25 mins and hung up on me. DO NOT GIVE THEM YOUR CC. You will be ripped off. The Hotel manager is also furious with the way they treated me....

Cleo’s was polite, professional and extremely helpful in getting 2 rooms booked for my extended family! Very quick and answered all of my questions as well as verified every detail before booking. I am looking forward to my stay and hope the hotel is as good as she was with excellent customer service.

#1 phone number was listed as, and answered as a direct number to the hotel...obviously I see now it was not. #2 I was told early check in was no problem. This was my first concern as I travel with my elderly mother. As I thought I was speaking directly with the hotel, I offered to pay for early check in. I am now sitting in the lobby of a hotel, with no access to bathrooms or beverages with an elderly cancer patient and no room available. I guess on the plus side, Denilson was pleasant to speak to?

Very professional agent. Provided multiple options on finding a suitable stay in Boston. In addition, was provided details of the room, cancellation policy but most importantly, excellent customer service.

Ivan provided excellent service making my hotel reservation. He was very polite and professional. He went over the fine print with me and answered all of my questions. I don’t know what more I can say. Very good service.

Michael ** was very helpful, professional and pleasant to speak with. He answered my questions and was patient. I also could understand him because oftentimes the person you are talking to is hard to understand. Thank you.

Lovely experience checking in and customer service was absolutely wonderful. Kind and courteous. Directly to the point of getting checked in with all the right questions and nothing more. Just the way business should be conducted, excellent job!

Disappointing. When I asked if this was Hilton directly they said yes. I paid $60 more for a room than on the app. I thought I had called the hotel directly. Thank goodness I wasn’t scammed. SEEMRAN did not tell me that it wasn’t Hilton.

Alex did a very good job. He repeated each thing to be sure everything was right and that I understood everything. It is so nice to speak to a live person and not a machine. I started with a recording at a different number and I hung up to get a live person.

Booked wrong dates wanted to check in after midnight on 5/30 and get later check out same day 5/30. Spend lots of time on phone and after a rep answer got disconnected somehow, called back say on hold, till eventual they said no 1 was available and said they'd have some one call back when available. Never got call.

Jolene was awesome! Articulate, polite and gave me options and repeated everything back to me for correctness. Prices kept going up on another hotel with pool I was interested in so I called directly and glad I did!

Well I'm very upset. I got ripped off. They told me it would be the better price than any online place I would book it. They charged me like $3,400 and I went online and I could have got the same thing for $2,000. Very upset. That's what they call him Chase Bank and have this taken off my Visa. Have a private client with Chase.

Confirmation and reservations was slow and repetitive but I was satisfied with saving gained while making order. Was disappointed that I could not find out if they still had poker tables especially when they forwarded me to reps who couldn’t give me a straight

Mary Ann was a galvanizing and positive influence on my room reservations! Total respect and professionalism! She ensured that my process of acquiring three rooms were taken care of without error. Absolutely a “Customer 1st” attitude! Awesome job!!

Made reservations for 2 rooms. One room needed 2 beds and a pull out to accommodate 3 men. Was told I had 2 of these rooms. On check in this was not the case. This hotel does not even have a room like this. Ended up getting another room because we needed 5 beds total. Why was I lied to. So frustrating and now over budget.

Nastasia was bright and informative and seemed like she really enjoyed her job. Took no time at all to get the reservation straightened out and she texted and emailed me the appropriate information. She was truly a breath of fresh air.

I spoke with Andy today on May 27 2026 and he was very kind, professional and helpful in booking our reservation. All the things that were needed to know were explained as far as reservation goes and anything that needed to be refunded if it was a cancellation. Thanks.

Joshua was very patient and polite while working with me. He took his time to make sure everything was correct. Thank you to Joshua for all of his help. I also appreciated the fact he had a good sense of humor.

Olivia was very helpful with reservations as well as taking the time to help with pricing and other accommodations. Also patient when bringing my spouse on the other line because she had questions also.

First of all, I called thinking I was speaking with someone directly affiliated with the hotel I was inquiring on. I started my conversation by stating that I did not want to book with a third party service and inquired about the advantages to booking with the resort directly. Muskan told me that booking with the property directly (with her) was better because all of the taxes and fees would be included (including the pet fee), whereas booking through a third party would result in hidden charges. I completed my reservation without hesitation because she continually misrepresented herself as someone working for the property at which I wanted to stay.

I spoke with Orlando today to set up my reservation. He did a wonderful job. His customer service was top tier and he is very personable. I have not yet stayed at the property, but if the staff is anything like he was, I’m sure to have a great stay. Thank you Orlando!

Jolene was exceptional at handling my needs. She quickly found a room for my sister and I. She was always kind and professional. Highly recommend asking for Jolene if she available to help you. It’s always great to have a friendly voice on the line with you. Thanks Jolene for your help.

Very courteous and helpful. Checked several motels for me. Answered all my questions. Good people skills. Overall good experience. Said no cancellations but in extreme cases like weather or illness usually can.

Nadia was pleasant, courteous and spoke with a clear voice. The only question I posed she answered with clarity. She provided extremely great customer service. I would recommend any awarded certification for outstanding CSR.

Jay did a great job. Accent could be a little hard to understand for folk not used to accents, not a problem for me though.

The operator who helped me was great. I needed to call because I was driving and she helped me find what I needed in my budget when my first choice hotel was too expensive. She found a property in the same town and I arrived 20 minutes later.

Excellent service and help from Mark with my Embassy Suites reservation. Thank you, Mark! You were very clear in our discussion of the reservation and answered all my questions in a very professional manner. Thank you!

Please consider doing something very special for him.

Agent was polite, but was more interesting in charging a high room rate than actually helping. I do NOT recommend online booking unless money is no object. I asked for the hospital rate but was denied.

Quick prompt service and made it very simple and easy. 😎 We have stayed here about two or three years ago. Had an incredible breakfast and beautiful beachfront view. Nice walk and everybody that we met was so kind.

Representative lied and said he was the Hilton Garden Inn, which he was not told us the room had a hot tub which it did not. That’s the only reason we came here and we had to pay $70 more than what we supposed to have to pay and still no hot tub there’s not even a hot tub in the hotel we will be suing.

Annie Lyn was patient, efficient, thorough, and a pleasure to work with. She did not get frustrated and always kept a pleasant tone. We need more like Annie Lyn providing customer service. Thank you Annie Lyn!

The agent did an excellent job. She was very helpful and very friendly and very patient. She was also resourceful in checking out various possibilities in order to find us a place that would fit the needs for our trip, and at a reasonable price.

Experience was good, except there was a mix up with what city I wanted to visit! The original reservation was made for Tyler Texas! I was wanting to stay I'm Asheville, NC. I live an hour & a half from Asheville! I would not be happy if I'm billed for a room in Tyler TX!!

Enquired with this company about a group booking, prices they came back with were ridiculous. Told them I didn’t want to proceed. Didn’t get a reply. 2 days before I actually went to the city planned (via another website) I was receiving reminder emails from Hotel Planner about my reservation. The morning of my arrival, I was receiving emails welcoming me and to let them know if I needed anything. I emailed them several times to say I didn’t have a booking. After I came home, I even had emails asking how my stay was, would I leave a review for the property (that I’d never stayed in). Today I receive another email about not making a group booking for a while. Seriously you’re wasting your own time and potential customers time. Read your emails! Let’s hope you didn’t reserve 8 rooms for me which I didn’t want.

JoLane was a delight to work with. She got our hotel in Dallas reserved for October 2026. She was very professional, friendly, and caring. She deserves a raise!!! I wish I could have her making all of my reservations!

First of all I asked if there was a pool and hot tub. You said yes, well guess what no pool has been for several years. Very upset holiday weekend and no pool. You must do something about this, refund. Very disappointed 😞

This person deceived me. I explained and confirmed more than once that I needed two rooms, each with two double beds. He said that was not available but he had a room with two bedrooms and each bedroom had two double beds. I asked him to please confirm them more than once which he did. My confirmation arrived that I had one room with two double beds only.

Marc was professional, kind, and efficient in assisting me with my hotel reservations. Excellent experience making a reservation for my son and his girlfriend for La Valencia Hotel in La Jolla. This experience was important to my family, because his father and I were married there in 2000.

Maria Isabel was very professional and helpful with my room reservation. She was also very nice and I really appreciate that. I don’t reserve rooms very often and sometimes find it intimidating but my experience was very pleasant. Thank you Maria.

The customer service was 100%. He provided discounts and spoke very fluently. Gave the hotel a good place to reserving with all amenities. I would refer you. I can't make me add more. He was very detail-oriented, gave all the additional things that's required. I would give a referral to people for Victor... people to Victor as a good service provider.

She was very professional. May I add that she was very patience with me. With all my questions and concerns. Help me all the way. To book my room. I look forward to doing more business with this company. Thank you.

Thank you Cassandra for waiting for us to transfer money to our acct to reserve our room. I am attending my daughter’s college graduation party and needed a place to stay. You were very helpful. Thank you.

Vikrant was very helpful in making our reservation for Stay USA in Hot Springs, SD. He was knowledgeable, courteous and pleasant. He assisted me in selecting the best room possible for our party and our stay in Hot Springs.

Susan was excellent! Found the best price. Answered all questions quickly and thoroughly. Was very clear in her instructions as well as professional. Found a room we were looking for super fast. Thank you Susan!

Whoever helped us was so perfect. I still think it was a computer AI. But if it was real, it was easy seamless and very helpful. We got a great deal on a queen suite, we’re looking forward to our stay.

My experience was wonderful! The rep was professional, knowledgeable and extremely nice. She was able to book me the exact room I wanted. I had a special request of a poolside 1st floor and she got me the last one available. I can express how much I appreciate her help.

They charge you for things you don't ask for. Terrible customer service. Impossible to get into contact with.

Knowledgeable staff friendly and professional. I found it easy to get all the information on the Dallas area nice restaurants and hot spots. Friendly and courteous. I found it easy to communicate. Thank you for your true dedication to customer service.

I was pleased with how my reservation was taken! My Agent was: Bell. She was knowledgeable and courteous. She verified my information and gave a summary of the entire reservation and hotel information.

Staff up to standard. Good and excellent customer service

Thank you very much for updating my refund to a complete refund. I appreciate it very much. Thank you for your consideration because of my dad‘s passing.

I don’t appreciate being lied to! You said card won’t be charged. It was only to “hold” the room and IT WAS! I told you I was going to pay at hotel so they can apply military discount as you were not able to do it!

Everything was great until I saw the confirmation in my inbox which wasn't until after I had hung up. The agent did not disclose that the rate quoted was in USD. I am a Cdn booking at a Cdn property. I would never pay USD. Had she disclosed that I would have been able to correct it right there instead of going through the hoops I am now. Very dissatisfied.

Jolene did an excellent job. So well I thought she was AI. She was did a great job getting everything book efficiently. Appreciate the quickness and pleasantness on the phone! Very simple process and we had everything booked in minutes.

Called about questions regarding booking a room and ended up booking for slightly cheaper than online prices over the phone. Super simple super easy. I felt like it took longer to search for a hotel and room options online.

It was a little unnerving to be talking to an AI but she was programmed well for service. Efficient, courteous and upbeat! It was hard when we'd interrupt each other though, she'd go into a long silence.

Scammed me by telling me that the room I was looking for was no longer available and I had to pick a more expensive option but when I got to the hotel they said that that was not true and I realize the original estimate with tax he provided was less than I was charged.

This reservation was very painful at best. After more than 90 minutes I still was unsure if I had a room at all. The AI is a pain in the ass! After 90minutes, ai never got the spelling of my name, email address and phone number correct…even at the end of my call. I asked numerous times to be transferred to a ’live person’ which never happened. And the couple de gras, I was overcharged for the reservation x4 after requesting (from the beginning of my call’ for a USBC contracted rate…unresolved and unresponsive. I finally cancelled the reservation and found lodging from another vendor. A terrible experience and waste of time! The other vendor had everything done in 20 minutes and was accurate to the dot.

I tried to make a reservation online, which became very difficult. It didn’t like any information I would put in and it was throwing back to the beginning, so I decided to call the local number of the cove, and it was very nice. The first I spoke to was in detail about everything and listened to everything. I had to say I’ve stayed at the cove many times. She has put me in a decent room. I hope we will not know that till June 3 through the eighth, but I’m sure if she did such a great job on the phone taking my reservation. I’m sure she will make sure that I get a very nice room.

First of all, my call was answered in just a few seconds, so I was thrilled with that. Narcisco was very polite, efficient, and helpful while I was making my reservation. I was looking for something specific, and he listened to my needs and accommodated me. Very happy with the reservation service, looking forward to our stay.

You work for a company that increases hotel costs to the consumer while portraying otherwise. Much like a scam artist. Submitting a review to a controlled online portal is much different than posting a public review.

She was very helpful and answered all of my questions. Made sure I knew all of the costs. For everything and the location and reiterated all of the information before I gave her my credit card number. She was very pleasant as well.

Very courteous and good customer service. Fast and efficient. Well spoken and knows what he doing. Asked the right questions and was quick in providing services and also reiterated the whole conversation to make sure we got it correct.

Romel was very professional and friendly in assisting us with making our reservation. He verified he could accommodate us with a room on first level due to disability. I would recommend to family and friends.