HotelPlanner.com Reviews

We are coming up to Silverthorne for birthday celebration and Mother’s Day this Saturday and Sunday, May 9 and 10th. Michael was very helpful at getting us the rooms at the indigo for my wife and myself and my son. My other son lives down the street so everything seems to be convenient and we appreciate it very much and hopefully we’ll stay there again someday if all works out because it’s kind of hard to get rooms in that area these days but anyway thank you Michael for a spectacular job and maybe we’ll meet you someday.

Today Alexa from Sonesta customer service helped me book a reservation. She is professional, friendly, and answered all my questions. She is the best customer reservationist I have ever felt with! Thank you, Alexa!!

Excellent customer service. The lady was kind and knowledgeable. I was comfortable talking to her about reservation. She was very polite and respectful. It took her very little time to find a reservation.

Jolene did an excellent job helping me reserve my rooms! She was very personable & patient in answering my questions. Looking forward to our trip to Claremore, OK to see our artist daughter and her mural at the Sunny Dayz Mural Festival!

Really friendly and kind. Also efficient! She explains everything to me and confirmed everything carefully. She was methodical and purposeful. I believe she is an asset to this establishment.

Reservation agent not very friendly, very short in answering our questions about the hotel. She didn’t check discounts, it was just a NO for everything we asked! She told us that this hotel was not pet friendly, we had to correct her and tell her that online it stated that it was, she did verify that it was after all…She was in a hurry the whole time.

Worst Customer Service ever. Absolutely unbelievable. Tell you one thing and never follow up. When you think you’re going to get a refund on a cancellation they tell you they put together a voucher and never got the voucher or a credit. This place is a joke. Can’t believe they’re still in business. The people that answer your call seem nice but after a while, you just begin to feel like you’re being played. And if you try and cancel a reservation that was prepaid, they refused to credit your card. They say they do but then they issue a voucher that you have to use on their site again even if you don’t want to use their site and it’s overpriced. Highly recommend you stay away …. Positive reviews have probably been purchased by this company to make them look good. We say this based on several phone calls regarding the same issue and at least an hour each time just to end in frustration and no results.

I called to make reservations. The representative was cheerful and helpful making those reservations. My hearing is not the best so I had to ask her to repeat instructions more than once. She was polite and didn’t seem to be bothered at all. Overall, a very good experience. The name of the representative was: Jamaica **.

I made reservations at the Meadowview Marriott in Kingsport, TN and Analyn handled my reservation. She was polite, courteous and quite competent in taking care of my needs. I appreciate such services.

I was very satisfied with the beginning of this with the operator setting the reservation. That all was great. Now that said. The room was inadequate for my stay. I stayed but was very unsatisfied with the room's look and location. It was very old and looked like it was ready for an overhaul of everything. The bed, furniture and the entire room was very outdated. I was looking forward to a comforting and relaxing night. I paid a lot of money for one night and I don't think it was worth what was paid.

Making reservations was very easy. I asked several questions about the reservations, I asked the same question several times and the Holiday Express reservations answered my questions without hesitation.

Catharine was very friendly, but she was off shift when we arrived. I have metal knees and hips and a problem that causes my legs to stop working, she promised a ground floor....but it was 2nd floor. We have been on the road since 8 am. We are in our 70s. We would tell younger friends it is nice.

Horrible experience…. Pulled into the parking lot and seen a woman getting aggressively beat up by a man…. Continuous fighting outside to the point that if kept us up all night….Hard drug activity at the office door… bugs in the room… windows wouldn’t lock. Very unsatisfied.…

The Representative was polite, professional and patient. Unfortunately at the time my hearing aids were a hindrance 🙄 (never fails) but she was patient with me as I kept asking her to repeat herself. I am so grateful for her patience. I’ve had experiences with other Customer Service agents at other companies that weren’t as courteous… She is special. Unfortunately I can’t remember her name. Hopefully your system can track the transaction. 5 STARS.

At time of reservation, only criteria was a room to accommodate 3 adults in one room with 2 Queen and a pullout couch. When agent made reservation, she confirmed twice that the room could accommodate our request. At checkin, they said the hotel did not have pullout couches. We were forced to rent another room at a significant additional cost.

This is a scam. I booked through what I thought was the Hilton Site but it had a fake phone number. When I received my confirmation it was not for the correct Hilton. I have spent many hours trying to get a refund for my reservation. The site claims I chose a non-refundable option. However, the agent I spoke to offered a voucher. She sent me an email to receive the voucher but then wanted me to read the # to her. I did but she claims it wouldn't work. Then she was going to call me back. She didn't. Beware and check the URL before you book. SCAM!!!!

First a question on this review; what is an order number? I see a confirmation number, an itinerary number? Monika was fantastic and efficient, she did an amazing job reserving the rooms I needed. Thank you!

Al canceled my reservation that l booked in March for May. That sucked. Trying to get my money back is not easy. Most the agents do not speak English very well. It was not my fault. I had to go to the hotel desk to get a new reservation. And it was cheaper by $100.00. Wished I went there instead Hotel planner. I don’t know if I will get all my money back. I’ve been on the phone for a couple of hours now. I don’t want part of my money, I want all my money.

Wonderful customer service. Friendly & very patient. She was awesome! Answered all my questions and went above and beyond! Thank you!! I would highly recommend her as an agent/Sr agent. Really sweet and personable!!

Oral was great. He checked multiple locations to help me decide on the best for me. Glad Oral wasn't a pest like this survey asking me to do more than I wanted to. Hope I enjoy my stay.

Mr. Jasper was so Amazing. He was Very Polite and accommodating to my needs in securing the room for my Daughter. He is a Great asset to your company. I'm so Very Thankful for his help. Sincerely, Ruby

Mark Anthony was an excellent communicator and helped me book a solid price. Answered all questions and didn’t waste my time. Can’t wait to come and stay. I was glad I got mark on the phone today. Wasn’t pushy either.

The representative provided excellent service for the reservation and checked all available hotel affiliation with the event. The value provided for the event and the ease of making the reservation was appreciated.

The first time I arrived there it was five o'clock in the morning. The lobby was locked. I call to ask can I use the bathroom. The man said we couldn’t use the bathroom. Only for guests. Well I thought I was a guest even though my check in time was at three that evening so we waited until two o'clock and went to the front desk and talk to the lady. She was very very helpful so in overall it was ok.

Never refunded my entire money for a reservation that was canceled 2 months in advance. $156.81 never received. I have bank statements to prove it. The cancelation policy states I'm supposed to get my entire refund. Still haven't got it. Talked to multiple agents, still not resolved. Never again will I use a third party agent. NEVER!!

The help given was exceptional. We were looking for a hotel that would take cats. Not easy to find. The representative took the time to locate options that would accept cats. We greatly appreciated the effort. Thank you again.

Lauren was very helpful. A pleasure to speak with. She was able to find a room at a reasonable price that is refundable. Love speaking to a real person rather than a virtual one. Did not have any problem understanding her.

I called and spoke to Jesmae after having difficulty booking a room online. She was able to find me something just in time as my trip was very near. She was very professional and courteous in answering all my questions. She really saved the day.

David was very helpful and patience as my phone was acting up! Great service and very professional and understanding! Very easy to talk to and reviewed all info we had discussed on my reservation! Would use again and David was super helpful and easy to understand!

Your operator failed to tell me they worked for Hotel Planner. I thought I was talking to Everspring Inn & Suites directly and your employee Alex misdirected me which ended up costing me $150 than what the hotel would have charged. This is piracy and I would appreciate a refund for your lies.

I needed to find a pet-friendly hotel in the Gassaway area of WV for my daughter traveling from Kentucky to Maryland. I am not familiar with the area and live in Maryland. In any case Nesarie was extremely helpful. She located a hotel less than 20 miles away, pet friendly that had availability. My daughter just called from the hotel and is very impressed with the hotel and the area overall. Thanks.

Phone call with AI booked hotel after we told them not to. Now we are out $2000 because it is non refundable. We have exhausted all ways to try to get our money back. I hope they reach out once they see this review. Always book at the front desk. Do not use third party booking sites!!!

Wonderful personality. Great to speak with. He was very professional. Feel like he’s a friend. He was very happy even when I made jokes of giving me a discount because he liked my name. Don’t know what else to say except great experience.

David was helpful, quick, concise, and made everything easy to understand. It was a positive experience booking through him over the phone. Wait time for my call to be answered was also brief, and I would not hesitate to book via phone in the future based on this experience.

The customer support staff member was super helpful and quickly helped us find a hotel that accepted pets. All was good until the end and her system did not take the reservation. However, I with the hotel reservation customer service and when I checked in I had TWO reservations which caused a big problem. She was wonderful. Your system is awful and now I am dealing with 2 charges. Your system should not have told her the reservation did not go through but you did send it through and charged me the reservation. For that reason, an awful experience. Will never use your service again. However, she gets 5 stars!

Took the reservation perfectly. We checked right in and got a 1st floor room near lobby so perfect for our pet. All information I gave her was repeated correctly and the process was easy, fast and saved me time. I will definitely use again.

George was very professional and pleasant to work with on reserving my rooms. I found him easy to work with and he seemed unflappable with questions. Good employee! I hope he is a trainer as well-his energy and attention to detail was appreciated. Very polite!

I received really good service. Nazrin was friendly, professional, and knowledgeable. She did an awesome recap at the end. Thank you very much for your service. We are looking forward to staying at Wingate.

This was an exceptional customer service experience. We had some technology stumbling blocks but your representative on the phone was amazingly patient and kind. She secured both my reservations very efficiently.

Representative Abraham did a fantastic job with helping me set up reservation for my upcoming stay for my uncle home going service. He was very attentive to my needs and he was very polite and helpful. I appreciate his work. Job well done.

Very calm, the staff is very welcoming and nice to talk with even in casual conversations, design is beautiful inside and out, smoking area is small but refreshing, breakfast was delicious. 😋 Also excellent sign up process, beds are super soft. Also a white padded head board hardish but soft for the most part.

When I spoke with Mark and made the reservation I told him I was traveling on state of Wisconsin business and could not be charged taxes. He didn’t listen to me and charged me the taxes and now the state finance department is after me to get the taxes refunded. I called a few days after the stay and the person I spoke with said that they would be removed and I would get a new receipt. So far that hasn’t happened. Very poor service and handling of this reservation.

Austin got the job done. I felt like (and believe) I was talking to a robot, so it wasn’t a great experience….I have to wonder about all the entrepreneurial creativity being expended on saving every possible cent rather than on saving every possible job.

Emily was very professional, kind in helping answer my questions. So glad your location in San Marcos is pet friendly! We look forward to spending time at your hotel in May! Very satisfied w Emily's service.

Agent handling this booking was extremely helpful & friendly, yet professional. She helped me decide what the best possible outcome would be in terms of rates, amenities, and my individual needs. Agent's verification of all information requested and provided ensured 100% accuracy. I will certainly continue booking with Hampton/Hilton as long as service continues to be of this caliber.

Annacell, was great in assisting me in reserving a room for the weekend . She explained to me the cost with taxes as well as cancelation fees so I was able to pick my best option with short notice as my friend and came to visit in the metropolitan area.

I learned about the hotel from dear friends. It is my wife’s birthday and I wanted to take her to a place we never been before. Looking at the hotel description I knew that this is a place we would enjoy. I made reservations over the phone through a lady name Abby. She was professional, knowledgeable and helpful. I was pleased by the treatment she gave me. My wife and I will be looking forward to our stay. Sincerely, Michael G. **.

The employee was very professional and knew how to use his CS Skills without being rude or pushy. I enjoyed the interaction with him. Very understanding of my needs. He represented Hilton in the manner for returned customers.

Excellent! The gal went out of her way to look for a few more hotels to see if they had a better price. She took her time and referenced back and made sure I was satisfied before she made the booking,

Jack ** did a superb job - Professional, and courteous! Very helpful in getting my stay readjusted! There needs to be something in the Computer/ System that locks in Discounts for U.S. Servicemembers and Veterans and their Spouses, Children. Jack was very helpful throughout the process - You need to invest in him, if you desire to keep him!

We were helped by Lisa, and she did an amazing job. She was very knowledgeable, made sure my special request was handled, and that I had everything I needed before we got off the phone. If even half the staff of any business was more like her, people would flock to them over other options because that kind of person makes the entire experience (and honestly your whole day) so much better.

Jolene was very professional and pleasant. She is an asset to your company. She was very helpful in finding a hotel for our stay in Leechberg. She was prompt in sending a text with all the info needed for our stay.

I wanted to thank the young lady who was sympathetic to my needs. She displayed patience in assisting me with accommodation. She checked several hotels to make certain of safety and cleanliness of my environment. Just to thank her for her kindness most of patience. She's definitely an asset to your company. Thank You Much.

I had Dani today, as a 2nd request. I messed up a reservation, and she easily got the situation ironed out. And as sweet as could be about it. On a side note... I'm wondering why one attendant needed my full address and the other did not? It could make others leery, maybe something to correct going forward. 🤔

Jolynn was very helpful and informative. Professional and courteous. I rate her work highly. However, as she was trying to finish my reservation, she said she was having trouble with her computer, said was going to transfer me to another rep, without giving me any confirmation on my reservation, she didn’t make sure the transfer went thru. My call was dropped and she left me without any further comments. I called back again, to cancel reservation.

Sandra was amazing! I needed some special requests for accommodations and she took care of everything. Easy to understand and answered all of my questions! I appreciate the booking dept being in the USA so I can understand easily.

I feel like I was mislead as a senior citizen. I was referred to another hotel because the one I requested was full and she told me it was right next to the other. It is not and the price is very high and not up to the quality- the added fees and taxes are 40% if the total. There is no breakfast. I am very disappointed and it says I cannot cancel. I feel bait and switch was pulled on me and would like this remedied. Thank you.

I believe this number is a scam. I was booking the Holiday in in Boardman, Ohio and Anna Lynn told me that the confirmation or the amount of $289.12 is refundable up until July 10 at 6 PM. I could cancel for free however when I got my confirmation it said it was the cobblestone hotel in Orville, Ohio, which is an hour and a half away from Boardman.

This experience was horrible. I called to talk to someone but instead got a very lifeline sounding automated system. I asked for a suite and was told none were available so I booked what AI said was available. I had to repeat my email and other information multiple times yelling into the phone before it understood. Frustrating. Then after I booked unchecked on line to find a suite was available. Why wouldn’t it let me book? Then I called and asked for support call and finally a real person who was able to book what I originally wanted. What a waste of time, frustration, and energy. Also could have been lost sale opportunity for company. Why? Get rid of these BOTs who don’t help.

The woman with whom I spoke with yesterday night to reserve my hotel was very helpful. I had initially told her that I was looking to pay for a hotel in cash and pay as I checked into the hotel, but she checked several hotels in the area that I wanted and none were available that way. When I told her I was okay with booking online, she took my information promptly and made sure a spot was reserved for me in the area I wanted, and at the hotel I first requested. She was very helpful and easy to talk to.

Susan was really nice, friendly, easy to understand. She verified my information and asked additional questions to be sure we would not only be comfortable but that my health concerns would be accommodated. Susan was great.

I was very impressed by the knowledge she had and really helped me out and made me feel comfortable knowing that I was going to get a text message with everything I needed. I’ve never met a friendly person on the phone ever.. I hope this message is taken seriously. I really think she needs recognition for her attitude, her friendliness and her helpfulness over the phone. Her tone in her voice was of friendliness. Thank you for hiring such a wonderful person!!!

Phone Operator was pleasant, responsive, knowledgeable, and helpful. Everything that I needed. Looking forward to staying at the Holiday Inn in Santa Clara. Can't say I'm happy with the add on fees, but that's not the operator's responsibility,

Jonathon did an Awesome job with my reservation to stay an extra night in Destin! Thank you Jonathon! We enjoy this area and wanted to stay longer since we had an extra day before leaving for Branson.

I was disappointed that a previous reservation I had made didn’t take place, and Ali was very helpful in making a new one. I also had to go through numerous phone numbers to get to this pleasant lady. Thank you, Ali!

Very helpful arranging our stay with a large party, we are very grateful for Jennifer’s help. She was able to help us find a hotel within walking distance to the wedding venue and book rooms for everyone in our party.

The agent I spoke with was very pleasant and professional. However, due to my situation I was in a hurry and when selecting the Hampton prompt I thought I was dealing with the hotel site directly. After the booking was completed, I realized I was charged $100 more than if I would have booked the room on the hotel’s website.

I had an amazing experience! She was so helpful and answered all my questions. She made sure everything was correct and that I was going to get everything I asked for. I could not have asked for a lovelier kind person.

I am not pleased. We asked for a Suite. It was not given. Also single light charges at the motel are $74 recharge $103 plus taxes. We belong to the Choice Hotels group and I’m not pleased with the extra charges. We’ve stayed at this motel several times and never had this happen.

I called to make a reservation for a room with a hot tub and Richard didn’t inform me of the fact your hotel only has a pool outside. No in-room hot tubs. That is why I cancelled my stay. It is my birthday and was looking for an in-room hot tub.

Brittany helped me last minute with a hotel and helped me with payment and questions. She is so kind. Thank you so much. I really appreciate her help. She accommodated me last minute!! And I'm grateful for her help and compassion towards me! Thank you Brittany!

I called to make reservations for our anniversary at Geneva's Lodge. I asked about specials were never told any specials that were happening. I felt they just wanted to sell me insurance on my reservation. I felt like I was talking to AI. Not a great experience.

The representative I spoke with today is a great asset to the company where she’s employed. She was more than helpful and offered to reach out to find the best rate for me. She searched other motels for the best rate for my budget. I appreciate her willingness to help me with my reservation.

Not helpful. No response to inquiries about high price. Not forthcoming to questions about nightly rate per room. Provided no options for cancellation. Very cautionary about possibility of adjoining rooms. Called back to request rate reduction to Expedia published rate

He answered all questions and explained it in detail. Very pleasant to talk with and patient with his answers. I felt very comfortable in giving him my bank information. It would be great to have more customer service people as polite as he is.

What a pleasure. MIKE, was very professional, kind, and very personable. He deserves a raise and a day off. And his good wishes as our granddaughter's getting married at that time, was warmly accepted.

Excellent customer service. Traveling towing a car and needed to stop for the night at the last minute. They hooked us up. We booked in the fly and Christopher was extremely helpful telling us the location.

Mondrian provided excellent customer service, patience and acknowledged in response respectfully. I appreciate the time spent in locating a good rate and finding appropriate accommodation. Thank you for excellence.

The telephone reservation was very smooth and extremely accurate. This was a first time that I have used this site and it was useful. The agent that spoke with me reviewed the information several times.

Today I was trying to make a reservation at the Home2Suites Quail Springs in OKC. I was late and and rooms I needed were not available. Andres helped me so much. He got me the rooms I needed at the Hampton Inn next door so that I was in the area of the event I will be attending. He was so great and answered all my questions. A great experience.

On Wednesday, April 8, 2026, I reached out to Hotel Planner to reserve a room for me and my wife at the Holiday Inn Six Flags in Eureka, Missouri for May 15 -17. On Sunday, April 12, I was reviewing my credit card statement and noticed that two charges came through on card of $754 & $747. When I looked at the transactions, I noticed that I was being charged for 2 rooms.

I booked a room and was told that the pet fee was included. When I showed up at the hotel they said it wasn’t and charged me again. The information given from this site was incorrect. The room I booked ended up being much more expensive than I expected.

Hugo was great - very clearly led me through the booking process and helped choose the right hotel to suit my needs. With a loved one in the hospital it is nice to not have to worry about getting a room.

Nicholas was very friendly and efficient. I appreciated his patience and thought he completed our reservation easily. He was informative in describing the room. Very good job! Looking forward to staying there.

Excellent customer service. Very fast and efficient. Got me the best rate possible. Booking with a live person gave me a better rate and a better experience than booking online. They took away the AAA rate so this got me the best rate possible by taking the time to call in.

She was very friendly, courteous, knowledgeable and precise with the information provided to me. Letting me know that an email would be sent with the information, along with all the details of my room. Very efficient.

I looked at reservation online. My connection was bad so I called in my reservation. The reservation agent added the protection plan without asking. It charged me an extra $30.00. When I asked about the price, she said that was the best she could do.

Representative did a great job. She was very helpful and friendly and did not take long either. Gave me all the information I needed. She was very helpful and very professional. She confirmed my email and made sure everything was in good order.

First of all, I was told you worked at the hotel by you. You do not work there, and you also added on insurance to my bill that I did NOT authorize! The total bill does not add up either. I will be on the phone tomorrow to understand WHY the bill is so high. I’m absolutely disgusted with this company.

Daniel ** is a great representative and that he was patient, kind, knowledgeable and quick to get things done properly. Daniel spoke very clearly and answered all of my questions. The words he used were easily understandable. He never interrupted me and never spoke while I was speaking. My interaction with him was extremely high with respect to my satisfaction.

Karol was very professional and personable in helping me with my reservation. The original plan was not correct and she assisted me with correcting my reservation. This kind of help makes the process much easier.

I just spoke with Sharon to reserve a room, everything, she was very pleasant and helpful. I give her a grade of 10 with 10 being best. She explained everything so I knew exactly what all charges were for. Once I've stayed there I will be able to give you a review of the actual facility.

Shady at best! Of course they know this already! Called the hotel's # and was connected to a Hotelplanner.com agent. Who never indicated I was not speaking to the Super 8 by Wyndham that I believed I was contacting. When questioned they lied. When about check in policies, they lied. When told they would provide best price and make certain my check in concern was addressed by reserving directing on that call, I said I have better rates in my 3rd party app. When I phoned the number back after I realized the scam, Patrick refused to say whom he was employed by. He denied working for a 3rd party. Yet he does. He then made bizarre statements like, "I can see you are checked in. I know your phone number. I can see you," and then hung up on me. Talk about unprofessional and sketchy behaviors!! Appalled that this is connected to Wyndham Hotels.

Aria the person who assisted me was very helpful, polite, and professional. She searched several hotels until she found one that met my needs. She also found my Hilton Honors membership info. Aria made my experience very pleasant.

I called to reschedule the arrival date, and the AI assistant "Justin" that answers call cancelled the entire reservation even though I had said "do not cancel". After multiple phone calls and about 4 hours on the phone I was told there is nothing they can do to fix this and I would have to pay triple of what the original cost was due to price fluctuations. They would not honor the original price that was agreed upon months in advance and just kept giving the same response "we are sorry for your inconvenience". If you want horrible customer service, this is the group that you should go through.

Great job handling this reservation! This multiple reservation was handled professionally, promptly, and pleasantly. Rhea Mae explained all policies and answered all of our questions without hesitation. She was very professional throughout this entire transaction.

My husband Googled the hotel where we have stayed several times when visiting Fayetteville, Arkansas to make a reservation for three nights this week. He dialed the number that was associated with the information Google provided for that specific hotel and thought he was speaking directly with the hotel desk. Turns out it was an AI "person" who sounded and performed just like an actual person and did not identify herself as a third party booking agency. Near the end of the call, she tried to get him to spend an additional $70 for our reservation that already included over $200 in additional charges. But then, due to a computer difficulty, she transferred the call to another AI "person" who completed the reservation. Less than 12 hours later, we received notice of a sudden death in the family we were planning to visit and so our trip is not going to happen.

Jeffrey made my life so much easier booking a room at the Marriott. I usually do it online but Marriott’s website was too confusing. So when I called in, Jeffrey did it for me. He offered four two-bed options quickly, gave me a choice, and entered my info in a fraction of the time. Jeffrey’s performance is above average and a fine example of Marriott’s high quality!

I was very pleased with Ivan, who responded patiently and kindly while fulfilling my request to book a room for May. He took the time to research reservation requirements to make sure I would receive exactly what I wanted. Very pleased with his pleasant demeanor!

I am so disappointed because within 1/2, I canceled my reservation because I wanted to use the money to get a Hotel Room instead of motel. There should be no fee due to trying to make a different reservation. For the same dates, no one should have to go through this chaos.

I would give a 0 if I could. Representative lied after repeatedly clarifying what I wanted. I requested a one room, 2 bedroom suite. I ended up with a one room suite for almost double the amount had I booked through the hotel. Representative also lied about the cancellation policy. There are certain cancellation reason codes. You just cannot cancel because you are no longer going to use the room. In certain cases you must produce doctor's notes or event cancellation documentation. You cannot even cancel because they misrepresented and lied. I have called multiple times requesting supervisors and to no avail. I even asked that they go back and review the recording. Terrible Service!

Friendly, professional, and helpful when assisting me with booking my hotel room. He made the process smooth, answered all of my questions, and provided excellent customer service from start to finish.

Juan was so great. He asked questions and engaged in conversation. He was very helpful and knowledgeable. It was an absolute pleasure to talk with him. He explained each room and what the costs would be. He made sure I understood the charges and the cancellation policy. He also verified everything at the end of the call to make sure he had met my needs. He was a great start to our experience at the Inn at Gig Harbor.

Great experience with Neal. Pleasant, asked questions, reviewed the reservation prior to concluding our conversation. Very good experience. Looking forward to my stay at Hilton-Orange Beach. Was able to secure a room with a balcony and ocean view.

I went to the beach house in website and then called the number that I saw on Google and got on to a nice conversation with somebody who helped me get the booking that I needed exactly how I wanted. Now I can go with my wife and my dog to fort Bragg in May and have a great time staying next to the beach.

Austin was very helpful during a very stressful time. My original booking with another hotel chain was closed and we were not notified and on top of that, we had our dog with us. Which made it a little more difficult finding a hotel that accepts pets. Extremely nice and helped with everything with ease. An exceptional employee.

Lovely Anne was our reservationist when we booked at the Tower Inn in Quesnel. She is aptly named as she truly was lovely and helpful. She was patient and thorough, and found us the best deal she could. Appreciate her assistance.

Did a great job. Very nice. Made it go very smoothly. I had called 2 times before talking to him. The first person was very hard to hear plus the room was 264. The second person the room was 196. The third was 186. This all within a 20 minute span.

Victor was super helpful! The hotel we wanted was booked with no vacancies. Victor found a comparable hotel down the street. The agent got us our preferred king suite for the nights required. It was Quick and easy!

Lucille did an excellent job for me cancelling a Hampton Inn reservation and changing it to a Hilton Garden Inn reservation after I realized I booked the Hampton in error. Very thorough and easy to work with.

Cleon was very helpful and professional. He got me my reservation on a busy graduation weekend. I hadn't booked a room to attend my daughter's graduation. I kept putting it off. Cleon came through and found me a hotel.

Jeffrey demonstrated, patience, kindness, and professionalism while helping me book a room. He clearly informed me about room selections available, cost, amenities and check in/check out times in a welcoming manner.

I spoke with Lovely **. She was so helpful. It was easy and quick. She was so friendly and helpful. There were no rooms at my first choice and she found me a great option nearby. Highly recommended!!!

I spoke to Jorge ** on the phone and from the minute he answered until the very end of the call Jorge walked me through the process of booking my stay with patience, flexibility and politeness. Jorge spoke with no attitude, talking to me with respect and an understanding that I needed some help and that I’d like to pay money to this great hotel in return for good service and a proper stay. Jorge was great and I’d recommend that more call centers provide the same service that Jorge provided to me.

I just spoke with Yancy ** and she was dry and somewhat rude. I had a concern that needed addressing and as soon as I told her she proceeded to tell me in a very dry and inconsiderate tone that I needed to call the front desk and hung the phone up abruptly.

Helpful, speedy and accurate. Met my expectations, stayed there last year and everything was great. Easy to find and to get to. Will stay next year also if available. God bless.

I often travel to Birmingham from Nashville. I always stay at the Irondale Comfort Inn. The manager keeps the place in excellent shape, and is very friendly and helpful. Booking is easy and quick. What more could you want?!

I appreciated the quick and complete information, especially I had not been able to make an on-line reservation although I had tried several times. Thank you! To the person who helped me. This is all I need to say!

The automated system was very frustrating. When calling to cancel a booking done with two separate hotels, both were cancelled. I had to call the hotel directly who could provide me a room that I now paid twice for. I am five days in to speak with someone who can get my refund back. I get the same it is not refundable speech every time. Even though I did not cancel but the AI system did. I know AI is good for many things, but this was not one of them.

Gerald was very helpful and easy to understand. I really appreciated his help with the change of my reservation. We like staying at the Kewadin. We've been staying there every year for years. It's so clean.

Horrible customer service. I attempted contacting Two different representatives, both by Email and by voicemail, and never received ANY response from either one of them. Extremely frustrating and disappointing. This is the worst platform I have ever dealt with. If I did my job this badly, I would be fired.

Ajovany **. Was very kind and pleasant when making the reservations. He made sure we’re happy with our reservations. It’s our 15 year wedding anniversary. He went out of his way to make sure we were happy and said anniversary to us. Just an all-around awesome experience.

Disappointed that with calling direct and asking for a Veteran’s discount, I ended up paying more than I would have using Trivago without a Veteran’s discount. This should be made clear to the customer. My husband is a 100% disabled American Veteran. Where is the discount, actually? Have some respect. We are paying &75.00 more!

Super helpful. Got us a great rate and answered so many questions about shuttles, etc for our cruise. Jeffery was very polite very accommodating to meet our needs for our cruise destination! So looking forward to our stay and stress free docking morning.

He was so helpful and kind. Very clear in details and easy to complete service with his help! 10/10 would recommend others to use hotel planner services and stay at the same hotel It was a good deal and we were worried with how late it is we would not be able to find a hotel; the services we received were considerably, reassuring and so helpful!

They did a reservation for wrong date **. And then fix it **. Found out later charged my card for two 190.50. Called and you rep cancelled both of them. I want ** back July 26 to July 27 and 190.50 refunded. Please fix. Do not charge card again. I was on hold for over 45 minutes and this it still not fixing. Am very upset. Please help fix this.

I am new to place and asked agent to find me a decent hotel near the airport. He put me in NMB gardens , which is 1 hr away from airport. The hotel sucks, every customer have an issue with the hotel. I was charged about $160 but the hotel cost is around $90.

Alfredo was very personable and helpful as I made my reservation. But then…I received an email about a surprise additional reservation protection charge. Took 25 minutes to get a hold of a real person, have that cancelled. Automatically charging extra fees is a bad business practice.

Kaye did an amazing job getting me booked for my company conference in July! She made sure I had the room that I requested and informed me what the hotel offers. Kaye also recommended that I logged into to website to see what the hotel activities are. Thank you Kaye!

Very friendly, polite and professional during my booking to accommodate a couple of changes. I had a request, in which he also noted upon my arrival. I didn’t want to purchase the breakfast and he was able to make a quick change and still see that I received the room I needed. **Pet friendly hotel for a reasonable one time fee.

Great customer service and very polite!!!! Would highly recommend. The rep was awesome.

Great customer service from the representative. He was very helpful and, had hands on knowledge. My wife and I enjoyed the conversation and we got the best deal. I appreciate his services and I will be contacting them again whenever I go back out of town.

Talked a little bit too fast but I was able to book my reservation. Not sure if I was talking to computer or real person. Did address all my concerns. Was able to see differences in room prices and did do insurance in case of not being able to be there.

Great job. Saved my daughter’s birthday party :) even went back through and checked for the size of room we needed twice. Sounded polite the whole time & was to the point to get the job done without rushing through anything!

Victor provided customer service. Helped us decide on best room options. Was patient. Spoke clearly. Explained things well. I only had a brief conversation with him so why do I need to provide so many words to say he did his job well?

My apologies for the late review. Edgardo is the single best customer service rep I’ve experienced in my 53 years. I would recommend he have a more significant role there before you lose him. He confronted me about my parking a large work truck in a professional manner. I'm not always an easy guy to confront. Advised me to park in more appropriate space as the truck could have obstructed handicapped people on the sidewalk. Additionally Edgardo recommended one of the bars onsite and had only good things to say about the property.

Adrian ** was very polite and accurate. It is always good hear a friendly and helpful voice. He assisted us so that we booked a room in Richfield, on our hectic journey from Indio, California to Colorado.

I would give 0 stars if I could. After the agent verbally confirmed my hotel dates of 6/21-24, I received 3 email confirmations: 2 for 6/22-24 and 1 for 6/21-22. The agent was so incompetent he booked 3 reservations, 2 of which were duplicates. I then spent an hour with a different agent and cancelled all reservations. I will never work with this organization again. I rebooked the same hotel myself in 2 minutes online.

I had to cancel my room for the 19th of February because we had our truck breakdown. The guy on the phone told me we would be getting a refund in 7-10 business days. I waited and still nothin. He never did cancel that room and now I don’t get my refund. So my experience was horrible!

I was sidelined with this reservation and grossly overcharged. I was required to pay extra for a refundable reservation. I was informed by another rep the reservation cannot be canceled!! I mentioned I wanted a full refund if I canceled the reservation. The rep confirmed. I have reported the issue. I have requested an audit of my conversation with the rep who I voiced all my concerns with. My credit card is already debited. I will dispute the charge. I want a full refund immediately.

When l made the call to reserve a room, (1) l did not realize it was a 3 party for the hotel; (2) Julian did not inform me of the nightly rate of $185; and (3) Julian did not inform me of the Refund Protection. There is no way l would reserve a 2 star hotel for $185 per night.

Luvensky was professional and efficient! He made the booking experience easy and painless, answered my questions, and gave me a AAA discount. I’m excited to go to cambria with my pup for my bday. Thank you!

My wife called the hotel, and the call was taken over by HotelPlanner.com. Which has additional fees of over $150 above the normal hotel taxes in Stubenville, Ohio, which are $14.00. Within 30 minutes I called back to cancel the reservations, but was still charged for one night, which was $216.00. I would call this extortion. I would not recommend anyone using the service voluntarily. Careful check the call to make sure it has not been hijacked by this service. I will also be making a consumer complaint with the Indiana Attorney General's Office to get these kinds of predatory services banned.

Very pleasant and knowledgeable! Great experience booking my room! Helpful and cared about my needs. She answered all my questions and made me at ease booking this room....

I have had the worst possible experience with HotelPlanner.com. First, I did not directly seek a reservation through this entity. I called a Marriott property in St. Louis (TownPlace) and made a reservation by phone. I specifically asked if any penalty would accrue if I had to cancel since I was trying to coordinate schedules with 5 other individuals. I was assured there would be no penalty.

Tried to use Booking.com to make a reservation. It didn’t seem to go well, so called the hotel directly. Russell answered and was extremely patient and helpful - made the reservation through him! A big Thank You for superb help!

Aisha kindly answered all of my questions and helped me to made my reservation. It was very very nice to get my reservation made with someone who I could understand. Anymore at times I can’t understand the person that I am speaking to. Aisha was very nice, courteous and professional. Thank you Aisha!

The price online was $87 for a queen room with 2 queen beds for 2 adults. I called instantly and was put thru to you within 25 seconds and you told me the price was now $131.84 not the $87 shown online. You also put us as checking in as 3/21 and checking out as 3/22 when I told you 3 times that we would not arrive before 1 am so we would be checking in on 3/22 and checking out on 3/22 same day around 6 am so was only staying about 5 hours total. You did not care. You was not the least bit concerned.

I felt that Tiffany did an excellent job in scheduling my hotel reservation. She answered after I was cut off from someone previously scheduling my reservation and was able to efficiently schedule my stay.

This third party site will take your money acting like they are the actual site and not refund your money when you cancel the reservation. They claim the site has your money when in fact they are the ones that take the money immediately. NEVER use this site.

Brandon is a quality service guy. Took my reservation with no issues. A very positive encounter. He is very professional. All my questions were answered. No hesitation in his response. Very happy customer.

The lady that helped me was very friendly, helpful and pleasant. She went out of her way to check on room options for my stay. This lady was awesome! We stay here when we visit relatives and we love the hotel and location.

Was amazing! Had a problem and she solved in no time. 5 out of 5 stars! Especially cause I get to go to the Outer Banks since I was a kid. Nags Head is where I vacationed a LONG time ago and now I get an extra day with her help!

Joana ** was amazing. She gave me the best rates and helped me figure out what was best for me during my stay at Comfort Inn. Thank you Joana for your help. Continue being patient and understanding.

Did not get correct fees and cost involved with this transaction. Did not stop transaction when asked to immediately. I did not have a good experience with your services.

I called the phone number thinking that I was going to make a reservation with motel that I picked. Instead, I was redirected to this company. I was a little bit surprised, but I have realized that I can handle most of my reservations through this company since they have record of my last motel visit as well as this one. It has been hard to get any additional information. And I’m going to try to extend. We’ll see what happens.

I called trying to use a corporate rate reservation. They booked me for the wrong hotel and wrong dates (I wanted april 13 but they booked me for March 13 which was that night). Customer service will not refund me nor answer me back and I have tried to call several times, including the same night I tried to make the reservation when I saw the mistake.

Angel was super patient and helpful. I’m not good with booking on line. She was beyond helpful, engaged, focused, and very personable. I was worried about booking, but she took care of it all. Thank you Angel!

Juanita, I want to thank you very much for helping me with two separate reservations at two different hotels on such a busy weekend for the Auto Fest. I would also like to thank you and your supervisor for canceling my other reservation. Your kindness and patience is deeply appreciated.

Updated on 03/19/2026: ** - This refund is missing. For ** - I done some investigation and found it was on hold by card issuer. So, this itinerary issue is solved. But ** is still not refunded.

Lisa did an outstanding job making my reservation. She was so courteous throughout the process. Lisa explained all the charges and amenities included in the charges. I greatly appreciate her!! Great job Lisa!