HotelPlanner.com Reviews

We thought we were talking to the actual hotel and we were talking to HotelPlanner. The charges ended up being double what we would have paid off the street. Trying to dispute through credit card - it was denied! How can we dispute this further!!!

Horrible service. First he lied about being the hotel. He said he would reserve a first floor room. We had a third floor room. I told him we had a pet, that was not conveyed to the hotel. I was not informed that the reservation couldn't be canceled. If I knew the real name of the company I would warn everyone not to use it.

I missed my flight connection in San Diego at no fault of mine. We cannot get a new flight until the next morning. I’ll call trying to make a reservation and I instructed her I want one for that night and she said OK. She found me a room but when she booked it, she booked it for the next day and the day after which is not what I wanted. I told her that I have missed my connection and needed a room for that night.. So when I showed up at the hotel they were booked and I could not get a room and I had to spend the night in the airport. I called and canceled the reservation within the hour..

Christian provided excellent customer service. He was courteous, professional, welcoming, and very thorough throughout the booking process. He made everything quick and easy while ensuring I felt taken care of. His attention to detail and friendly attitude truly stood out. Thank you, Christian, for an outstanding experience!

Mr. ** was very professional and helpful with booking my room. Very Knowledgeable on the rooms and rates. He did a great job on booking the room that I was looking for. Thank you so much Mr. **.

Timeteo was absolutely terrific. We were on the phone for quite some time solving something that was difficult and she was patient and professional and kind. What more could you ask for? She figured out the best way to help us with a new reservation at a different hotel being sensitive to our needs.

John T best customer service. Thank you John T. I really appreciate my booking at Days Inn in Seattle WA, Auburn for booking 4 days & 4 nights. Very polite and helpful customer service.. I gone 100% customer service. Very well spoken well mannered., Thanks you John T.

Tried booking these online & went thru entire process & would tell me my CC wasn't good (which has an unlimited amount so knew it was & tried 2 others & said same thing). So assumed they didn't go thru. Then Called & got a guy whose English was broken & he read his dialogue & wouldn't let me ask a question til he finished his script. Then told me no cancelation policy! So I asked if he had a heart attack he'd still be billed total Amount & said yes! I was furious! These are 80 yr old men trying to play softball & often can't attend. So I hung up.

Outstanding customer service by Jelyn. She provided extensive search of available hotels, did price comparisons and area descriptions. She helped me secure reservations during a very heavy demand weekend. Very patient, thorough & professional. She reflects very positively on your organization. 5 out of 5 stars.

Kyla ** did an excellent job resolving my problem. She was professional and pleasant to work with. I give her high marks for her performance!! She was patient and took the time to be careful and thorough in the difficult process of solving my issue. Dr **

I called the hotel rather than completing online. My agent was thorough in securing my requested room type. Even tho English was not his first language, he was very easy to understand and concise in obtaining my room request in details. Thanks, Saurabh!

This is a rip off. I was guaranteed a room at the hotel and they didn’t have a room for me. When I called to cancel the reservation to get a refund, the representative I spoke to kept saying that it was nonrefundable even though I paid the extra $40 to make it refundable. Luckily I was still at the hotel when I called so I presented the front deck with the text message saying that it was refundable. Which she had to relate to the rep. Now I have to wait 2-7 days to get back the $440 that was taken out right away from my credit card. You take advantage of people in desperate need for a hotel room in the middle of the night. It’s wrong and needs to stop.

Outstanding job. Was very patient. Was super kind and helpful.

It was never brought to my attention or even mentioned the $242.26 was additional fee to book a room. What a scam… reading all your reviews. My charge went from $444.97 to $687.23!! I will probably never get a penny from this scam….

I was really pleased with Jauwad's assistance on making this booking and him finding the best deal. Affordable parking was important as was a bunk bed for my daughter and me. He really helped me keep my dates straight, especially with the long weekend.

The young reservation clerk did a great job getting me the room I wanted on the days in question. She was friendly and the process went quickly. She gave prompt, courteous and complete service. She appeared to be a local person. Anyone would be glad for her to assist them.

The assistance I received via my phone call was excellent. I was made aware of multiple available motel rooms at various rates and then able to successfully reserve my choice. This was much appreciated as a few minutes before contacting Priceline I had been sent away by a motel clerk due to my not having completed a reservation I thought I had made (using billings.com).

Mariel did a great job supporting me with my needs. Our flight was cancelled and diverted to Orlando Airport where we needed lodging. Mariel was very patient as she worked with us to find a hotel nearby to meet our expectations.

Completely unacceptable! We discussed the fact that, even though it was after midnight, if I needed a room tonight it would be booked as 18-19, but then she booked 19-20!? Then the hold time to cancel was also too long.

Kimberly was great!!!! She was very helpful and patient!!! She helped me book this hotel for a work event and I am very excited to stay at your hotel. I have never been to New Jersey before and she was very kind when I was confused.

I was told I had booked the Holiday Inn and my room was paid for. When I checked into the Holiday Inn I found them to have my reservation but no payment. This company stole my money and will not issue a refund or answer my calls. My card given was not even on my reservation account. DO NOT USE THIS COMPANY TO BOOK A HOTEL.

He was very helpful and gave us the best deal. So appreciate him working with us and helping us finding a room that accommodates our needs. Helping with our pet accommodation & parking for our vehicle.

I asked the rep how far away the hotel was from the city I am needing and he told me 25 minutes. Come to find out it’s an hour and 10 minutes away from destination. He told me I paid for the pet deposit which was not true. When I asked him questions about my reservation not being correct he hung up on me and now I am sitting on hold for customer support, hoping I can get a refund. I literally paid less than 10 minutes ago.

He did a good job selling a lie that was based on a price of $69 a night that ended up being $122 a night. I didn’t appreciate the low price on the internet just to get you to call. I don’t hold him responsible but the leadership that decided to list a very low price knowing that it would end up much higher. I will find another place to stay in the future that is honest and upfront.

Jay ** said there were only King or Double King. He didn't tell the truth, there were many double regular bed rooms upon arrival. However due to reserving online we could only get the room reserved. After checking in the room it smelled terrible, dirty. They changed our room to a double bed room that didn't stink but the TV didn't work. Sad. Sad. Sad.

The gentleman I talked to to book my hotel stay was very pleasant & knowledgeable. He answered all my questions & am very pleased with his helpfulness. He repeated all of my information that I gave him & everything was confirmed before we got off the phone. I was told I would get a text message & an email to confirm everything.

The person that answered the phone was very nice and understood what I was wanting. She said she would try to get us a full refund since we didn't know about a one night penalty for a cancelation. We're very appreciative of all of this.

Rowena did a very good job booking my two reservations. I appreciate her service very much. I would only suggest that she speak a bit slower in order to follow what she’s saying a little more clearly. The whole conversation was quite rushed. It was difficult to ask questions but I was able to eventually and everything turned out just fine.

I actually had 3 day reservations at the close by Hampton. They did not have hot water when I went to check in and didn’t have an estimated time of repair. I needed a hotel that allowed a senior small dog so I called Country Inn and spoke to Nidhi (?). She was so sweet and helpful with all information regarding hotel amenities and such. I had never stayed at a Country Inn and Suites before so I had lots of questions and she had lots of patience! Our room was clean and comfortable and just as described. The beds and pillows felt wonderful after a long, hot, somewhat aggravating day. Thank you Ms N for your patience and kindness!

Marmtino was very friendly and professional. He was working with a senior and showed a lot of patience and reviewed everything. He explained the rates and discount. LOOKING forward to seeing the little town of West Bend.

Jassamie was awesome, took care of my reservation easily, even though I got her confused by going from one night to two. Very professional and understanding.

I had a difficult time understanding. The last name was spelled incorrectly. It is **, not V. Online the room rate showed this same room for same nights at $167. Why am I being charged $297.? More than double and told it was the best rate?

Mr. ** was very patient, professional, and courteous. With helping you set up our hotel reservations. Mr. ** was very patient, professional, and courteous. With his help we set up our hotel reservations.

AI tried charging higher prices with more add ons than were listed online and when I asked about it totally ignored. I need to talk to a real person. Also I had to put my credit card number in 5 times before she captured it. I hated this experience.

Outstanding customer service by Jomalu. He helped get me the best rate and accommodations! He was very courteous and listened intently to my requests in order to make sure that everything was reserved the way I requested.

Our flight canceled after midnight, early am July 5th. The 3rd party agent booked 2 rooms for the wrong date, despite my clear explanation (and her repetition) we needed rooms immediately. When we arrived at airport Marriott no rooms were available.

He was so patient and understanding of my situation while make this reservation. I do not find that quality of customer service anymore and wished to let his supervisor know what a great job he did. Definitely a keeper.

Patient with me, answered all questions and I had a lot of them; flexible with my tight schedule during the call and for the reservation. Very polite and willing to go extra; stayed within my budget when picking an alternate site.

I wanted to thank Andre for his patience. I normally have my member number handy when I call but everything was offline and proved challenging during the call. Andre was very patient and extremely professional while waiting for my info. And he was able to seamlessly assist with the reservation. It doesn’t get any better.

Once I got to the hotel I had 4 reservations and I only had requested 1. I have yet to get back a refund that was told to be would be done. This has been very frustrating and inconvenient. Stressed already being there due to a funeral I was attending. Can someone check on the status of my 3 refunds I was told was gonna happen please.

Jesmae was amazing. She was very patient with me, she understood everything I was asking her and gave me accurate responses. I could understand her and she was very friendly and personable. It should be a call that should be reviewed. I don’t have the order number because I was booking for my partner Christina ** at the Hotel Napoleon.

Very grateful for Jack and his insights to what I was looking for in our family gathering for our Mom. It’s her birthday weekend. He cared to listen and provide the services need for our family. Now I will have peace of mind and enjoy My Mom while meeting everyone’s needs. Thank you.

Oliver was courteous, friendly and worked with me to troubleshoot booking issues. He worked to try and get me the best rate on a weekend anticipated to be busy and full house. We are glad he could get us a room booking so we can stay with our teams Appreciate his help and kindness. Thank you!

Worst and most frustrating experience ever! The assistant could not get the spelling of the name, phone # or email address correct after numerous attempts. AI kept deleting or adding double letters and numbers. We almost lost the room we were trying to book because of the time it took to finally get the information repeated correctly. We will not stay at another Sheraton again. Very impersonal, unprofessional, time-consuming, and completely inefficient! It was an insulting experience.

Excellent help with my reservation at Manitou Springs Resort and Spa. Geraldine was very courteous, helpful and kind throughout and helped me to book as part of a block of rooms reserved for our family reunion. Excellent service.

Great customer service. Good communication. Fast services, I been there before. They always treat us good. Clean rooms, clean pools, good food, fabulous👌 place to stay with your families and friends. Or couples nights.

Angelo was very patient with me. I was reserving 5 rooms and I needed to confirm with my party it was ok to spend $700 per room. Angelo hung in there with me and we were able to lock in our rooms.

Fast, efficient, easy to understand. All good. Would definitely use again. Operator was knowledgeable and efficient. I have nothing negative to say.

The agent that helped me was more than efficient, helpful, and courteous. She was one of the best customer service representatives. I have spoke to you in many years.. Her friendliness and knowledge of the hotel was exceptional. She made my transaction and booking my hotel, painless and enjoyable.

Santiago did such a fabulous job. I was extremely upset because I made my reservation at the wrong Holiday inn and he helped me. It was a breeze. He was so kind and made me feel at ease. It was the best experience I don't even know how to explain it. I wanted to give him a hug through the phone everyone should be like that when people are upset about something!!!!

Very professional and courteous ! A joy to speak with and I’d recommend again! She was very thorough and confirmed everything before ending our conversation.

Steve from the DoubleTree by Hilton Hotel in Holland, Michigan, was professional, polite, and very informative. He was able to answer all my questions and made changes with my reservation without hesitation.

You failed. You did not get me my room to go to after airline cancelled my flight, and I need a room now, not at 3 pm. You also said shuttle ran every 10 minutes. No shuttle showed after waiting 30 minutes. Had to pay for an Uber, which took another 30 minutes. I get to hotel and you don’t have my reservation. I am at my Witt’s end. You failed, you failed, you failed.

Well, you disregarded me when I wanted to hang up, which you're probably trained for that. At the end of it, I was upsold a shitty hotel by 50 dollars that I could've spent on my newborn baby, whom I'm going to meet. Thank you very much, and I hope every one of you gets burnt like I did today. If not on this plain than another.

Vikrant was professional, courteous, knowledgeable, and helpful. He helped us make a last minute reservation in a town we weren’t familiar with and found a good room rate. He provided excellent service!

The hard was really experienced and professional. He took care of all of my needs answering all of my questions and it would definitely approve of him taking care of my business and future. Thank you for your support sir and your service

Jolene was very nice and helpful. I typically make direct calls to the front desk of hotel I choose to book a reservation. If all the reservation group numbers had Jolene answering it might be better for them. She is a 10 out of 10 in my book.

Our agent was kind, courteous, spoke slowly and with confirmation. He repeated everything with clarity! He asked and confirmed all needed information. Should recommend him as a customer service for everyone!

Updated on 07/12/2026: After I attempted to not use HotelPlanner.com and the transaction went through anyway, I had already made a reservation at the hotel directly through the hotel. I then canceled the reservation through HotelPlanner.com and received confirmation that it was canceled. When I arrived at the hotel, the reservation from HotelPlanner.com was not canceled. The hotel did cancel it for me and stated that other people have had problems with HotelPlanner.com.

She was pleasant and listened to my needs. I never felt rushed and if I didn’t understand something. She made it clear and checked any options available without making me think she was annoyed. I was pleased either way her professional manner in helping me,

When booking the hotel for reservation, the hotel planner was very professional and courteous, she did an excellent job, when it came to accommodating our needs, she was very patient and kind, With this being our first time experience in having a Hotel planner in assisting our night's stay, we will definitely consider a Hotel planner In the future. Thank you

Nherdy was super helpful, kind and patient! He explained the process and walked me through how to rebook different dates! Since having our plans change, it was an easy process to get our room rebooked.

I’d be happier giving this 0 stars. What a scam! You think you are calling the hotel directly since the phone number is listed with their information online. No, you are not but they don’t tell you that. When you ask about your AAA discount, they say just tell the person at check-in and they will honor it. The hotel employee that checked us in said that my IGH membership discount was better than my AAA discount and that would be what we will pay. So, I was looking for $395 including everything (AAA), she said $342, I happily accepted. No, neither discount was honored, but we didn’t learn that until check out.

The agent was very helpful. Our phone connection (my hearing?) was not very good due to our driving thru an awful rain storm. Disregarding that, the reservation was made in a timely and professional manner. Looking forward to getting off the road and getting a good night's sleep! We enjoy Comfort Suites as our choice hotel!

Terrible experience, first of all had no idea I was booking through a third party. I was told $50 for pet fee. When I arrived at hotel I had an additional $135 fee for dog. I tried to cancel my reservation within minutes of booking and was told non refundable. It is my opinion this type of booking is fraud and should be stopped.

Flor did a great job assisting me with getting my reservation squared away. She got my reservation placed and my refund issued. This was excellent work. I appreciate calling in and having my issue resolved quickly and easily. Thanks Flor!

Greetings, 😊 Mr ** presented excellence with knowledge of expertise in accompanying me with making reservations with Holiday Inn International IHG Orlando, Fl. Curious & polite, with a mild voice in speaking. He answered all inquiries I posed. Thank You! ❤️

I had to make reservations for our Family Reunion and in all the chaos I entered the dates of our Fishing tournament instead of the dates for the reunion. Justin ** performed a wonderful task in assisting me with my situation. Give her a raise. I reserved a week earlier than I needed and she was able to get the right dates reserved. I found myself panicking and afraid thinking that I had really messed up. Justin made a believer out of me. There are still some people that do care.

Best service ever!! I highly recommend! Samantha is kind, patient and made sure all my needs were met as I was arriving to Wichita. She stayed on the phone with me when I was traveling and in a bind and helped me with a quick and convenient resolution!

Very helpful in booking connecting rooms for my family. Found discount to give too. I appreciate the assistance in booking our trip.

I booked a reservation at “Ojo Santa Fe” without realizing I was dealing with a third-party reservation service rather than the hotel directly. The entire interaction appeared to be handled by AI, with frequent pauses that made the conversation feel unnatural and confusing. Unfortunately, I had to cancel my reservation because my uncle suffered a stroke and it became a family emergency. When I called to cancel, I was told I could not receive a refund because I had supposedly declined their travel protection policy. The problem is that my wife and I were both in the vehicle during the call, listening the entire time, and we were never asked whether we wanted to purchase or decline any protection plan.

My experience with planner was ok but my experience with the property and follow up is less favorable. I am trying to determine when the security deposit will be refunded to me in its entirety. Support tkt#**. Please assist.

This was a horrible experience. The system canceled my reservation in error. I called back on July 2nd to re-book my room. I feel like I was lied to, and I called my again on July 3rd, and the customer service rep hung up on me when I told her I didn’t receive my voucher to rebook the room. I called all weekend and was lied to over and over again. I also didn’t get the room I had before the AI assist error.

Got the reservation wrong. Our flight got cancelled and I asked for clarification if we could check in in 15 minutes at approximately 1 am. I was assured yes, each time. Guess what. Couldn’t check in. Had to rebook and re-pay. Now I have to figure out how to get the money back from the first reservation.

He was very well spoken & friendly. I could hear & understand every word he said. Helpful, patient & answered all questions that I asked. I hope each person we deal with is like him, exemplary employee.

Nicholas did an outstanding job in helping us secure a reservation at the Viking Arms in Ludington. He was very helpful by answering questions and securing the best room rate. We appreciate the kindness he gave us.

Wonderful customer service from start to finish. Smooth process phone call booking until checking out. Aircon was perfect temp. Not too cold, was able to make room dark as possible. Thanks to curtains and sleep wonderfully.

This service is so awful. I tried to cancel because the AI assistant or robot took my order wrong. We were traveling on 7/3 and needed a room but it was after midnight. They booked and had us checking in on 7/4 and checking out 7/5. We travelled so far and were tired and wanted a good place to sleep for the night. I was trying to tell them to stop. Cancel. Shouting. No available. Kept trying to explain what we were doing.

One of the worst booking experiences I've ever had. Employee kept talking over me, I could not get a word in, practically had to yell to tell her I DID NOT WANT THE INSURANCE. Do not use this site! Very frustrating. Hotel itself is nice.

Made reservation to stay at the Wyndham on July 16 thru 18. It was a pleasure making this reservation with Adrian **. We are looking forward to this stay. It is starting out great! Thanks Adrian!

I thought I was speaking directly to the hotel since I clicked on their number rather than a 3rd party! I think your tactics are very sneaky and shouldn’t be legal! I can’t get discounts nor points since you snuck in because appearing to look as though I was talking directly to the hotels staff here.

I called to make a reservation at a Marriott and Adrian ** went above and beyond to help me out. The Fourth of July and there was no place to get a room in San Francisco but he found me one. He was so nice and helpful and I would highly recommend him..

I am attending a wedding on August first and needed to book a room. Pamela did a great job helping me get registered. She was able to locate the block of rooms and get me a nice 2 queen room. I wish they had a complimentary hot breakfast to go with the room stay, but as long as there's a coffee maker in the room, I will be okay.

Mary did a great service. She was persistent to find my accommodation. Reassuring me that she would be successful at canceling my old reservation and help me with confirming a new one. Mary kept in touch during the long period on hold which helped keep me patient. Thanks, Mary.

The agent, Mohd, provided outstanding customer service throughout the entire process. He was professional, courteous, patient, and knowledgeable. He took the time to understand my situation and helped me explore all the available options without making me feel rushed or pressured into making a decision. I truly appreciated his honesty, willingness to answer all my questions, and his commitment to ensuring I made the choice that was best for my needs. His professionalism and customer-focused approach made the experience smooth and stress-free. Thank you, Mohd, for your excellent assistance and support.

Tarren was very helpful, professional and friendly during our reservation call. She answered our questions and process pleas concluded quickly.

The customer service agent was very helpful. Asked all the right questions and made booking go smoothly. We enjoy all our stays at the Hilton Hotels. We have always received good service from the registration team to the employees in the dinning room or the buffet section. Needless to say our room has never been more clean, comfortable and the staff was always accommodating to any need we may occurred. We are definitely Hilton supporters. Thank you to everyone who works and puts on the effort to see that their guest are happy. Pam & Tom

Thank you for the great customer service! We feel like our needs were met in every way and thank you for being pet friendly. That was the most important thing for us!! Not only did they meet our requirements But went above and beyond to meet every need and concern. This motel is highly recommended from us!!

Kristopher whatever was awesome. He answered all my questions I needed to know and he was very very polite on the phone. Thank you, Kristopher. I was worried about a shovel taking me to the airport the next morning and he assured me that I will get there on time and did everything he can to make my reservation go smoothly so thank you again, honey.

Sunadan was terrible. Very hard to understand. We wanted to put cancellation insurance on and he didn’t and said it’s too late now. He said he couldn’t do anything about it. We have tried to call in about this matter. Was on hold for 2 Hours. Unreal.

Emily was very professional in handling my request. I appreciate her help! She notified me that the bank was making sure this was not a fraudulent charge to my credit card. Thank you to Truist for your excellent customer service.

I am not pleased with the service I received. I was not able to make a reservation; therefore, I was unable to receive my points. I was placed on hold. When the agent returned, she could not help me. Will upload the receipt when I check out of the hotel.

Your associate was of great value in booking my room. She was very knowledgeable, kind and polite. She also double checked to make sure all the information was correct. This is what customer service should truly look like.

Very friendly and patient. Took the time to look for the best deal. Stayed on the line with me until my reservation was completed. Made sure to let me know that if I needed anything else or had another questions she was there to answer them.

Horrible company that scams the elderly. I am 69 years old and they caused me a lot of stress. I was tricked into believing I was talking directly to a Motel 6 front desk. I canceled the reservation immediately and was told by HotelPlanner my reservation deposit was nonrefundable. Basically the entire room cost is nonrefundable. I was shocked at how I was treated by these scammers.

Sunandan was wonderful! Great customer service! He was helpful and easy to understand when I was making my reservations. Gave me pertinent information—and repeated when I asked glad to know Holiday Inn hires qualified and courteous representatives. I will be glad to refer y'all to my friends and family members. Thank you very much

I just booked a room for the Fourth of July on the spur of the moment, and Nelsida made the process incredibly easy. As a very busy person, I often get frustrated when calling hotels, but she was professional, efficient, and got everything handled quickly and smoothly. Kudos to your hotel for having someone like Nelsida on your team. She provided outstanding customer service and made the entire experience pleasant and stress-free. She is absolutely amazing. If I could give her 1,000 stars, I would! Thank you, Nelsida! 🌟🌟🌟🌟🌟

Hi. My Name is Daniel **. I just want to say that Sonia the front desk clerk that was working last Saturday did a amazing job for my friend and I employees Like her hard to find. I hope you treat her well. I will be staying with your hotel as my travel needs dictate. Thanks again.

Excellent and courteous, very professional and respectful, listens well and images making reservations with a person pleasant and welcome, he got me a room, reserved my parking and it was an enjoyable experience. Better than booking online with a keyboard and screen.

Seth was very patient and professional in helping me book a room tonight. He was very thorough, repeated back addresses and numbers to be sure there were no errors. Excellent experience; excellent employee.

Vikrant was very patient and informative. He sought to help me find the best value and location. Thank you. 👏🏽👏🏽👏🏽 Vikrant displayed great customer service. He was very attentive in finding a hotel that was available in the location of my venue.

Luis ** was my Reservation Specialist today for Casa Madrona Hotel. He was helpful, informative, professional, extremely courteous, and efficient. He guided me through every step of the reservation process and helped me problem solve my needs for what turned out to be a very busy weekend to book. Excellent job!

I spoke with Jerome to book a room in Seattle. I had trouble booking online, and Jerome fixed everything for me. When I tried to book online the transaction wouldn't go through, which was very frustrating. Jerome was excellent in explaining each step and got our room booked. Thanks Jerome.

Tamara was wonderful to deal with amd very helpful. However, the whole positive experience was negated by the fact she charged me in US funds. When I call a Canadian phone number to make a reservation in a Canadian city I expect to be charged in Canadian funds. I'm very upset. My booking is now over $100 more than if I had booked online.

Sargent was efficient but was in a hurry to get off the call. I do not feel she answered my question as I am driving in with a 20foot U-Haul and want to make sure there is parking available for our truck.

The gentleman that helped me was very efficient, polite and courteous on the phone. He answered all of my questions without hesitation gave me the answers I needed and he made things very easy on me today, so I appreciate him very much and I wish there were more reservations, just like him! For a minute

Mae made it easy to secure the 2 rooms on a short notice. Rate was different than through the Booking.com site, but not by a substantial amount. The property is in close proximity to where a group I dropped off.

Michael ** was professional, thorough, and helpful. He was a pleasure to speak to and excellent at his job. He helped me assess which room was the best fit for my situation, shared the price and booking process clearly, and made me feel cared about in my travels.

As always book through direct Hilton Reservations. Goes smoothly and cust service is good. Very kind reservation person. Oh and join Hilton Honors Program. It’s been a huge benefit bonus. Very rarely disappointed in a Hilton Stay.

We tried booking through online with little luck. At calling the reservation line direct Edgardo informed us the problem was that the hotel was already filled for the first night we wanted. Edgardo made good suggestions on alternatives and showed empathy that first choice of rooms were filled.

The lady was very nice but we specifically booked a hot tub room and when we got here they said we didn’t. They did have it available and of course it was available but for more money. So of course we are here and paid it. The room is nice but reeks of smoke. Disappointed in the overall experience. Oh just stepped into the bathroom and the ceiling plaster is literally falling off. I’d like to talk to someone about this.

Excellent customer service!! Quick and to the point! It’s hard to find these days! Kimberly booked a room efficiently and speedy while remaining professional... I would highly recommend. I would recommend to my friends and family. Great work!!

I was told that I could cancel this reservation before 7/16. I was assured I could cancel it anytime. I wasn’t sure what I was doing but she said no problem. I could cancel it. I’ve since found out that the trip is canceled and I need to cancel this reservation. Now I’m looking on the receipt. I got and it looks like I’m gonna be charged for the room, that is not fair. I would like a full refund, please. She was very pushy and She lied.

I was looking for a hotel in Baton Rouge to with a river view to watch the fireworks show on the Mississippi River on the 4th of July. Alexander ** took my call and answered all my questions in a friendly manner, politely and professionally. He found a room to fit my needs. It was refreshing to deal with such competence in this day and age. I will call again when I need a hotel room in Baton Rouge.

Wasted so much time speaking to this AI agent, something that could’ve been handled in 5 minutes or less took over ten minutes. I had to repeatedly spell out details for my reservation because the voice recognition on this AI agent isn’t very great.

Romel assisted with placing my reservations when I was unable to online. He was very personable, friendly and patient waiting until the confirmations were received. He should be commended for his excellent customer service.

Baby Joy was very pleasant and although she wasn’t able to give me a special room rate or comps. She was very polite when explaining, we like the palace because it’s smoke-free. We get comped flights and rooms at the Beau Rivage but family is staying here so we did so as well. Would have been nice to have received some sort of comps. Maybe you will surprise me, thanks!

I can’t say enough about the outstanding customer service we received! We needed a hotel room at the last minute, and our representative made the entire process completely stress-free. They were friendly, patient, professional, and genuinely cared about finding us the best available option. They worked quickly, answered all of our questions, and had us booked in no time. Thanks to their kindness and efficiency, what could have been a very stressful situation turned into a wonderful experience. Exceptional service like this is hard to find, and we are so grateful for their help. Thank you for going above and beyond!

In such a short time Amanda got our room set up for us. She's very nice and friendly and we really appreciate her swiftness! My husband and I are appreciative for her help as we'd been driving for 8 hrs! Thank you Amanda.

Terrible service, I feel this company tricks you to their agency. Purchased a room almost a month in advance and the day of arrival I called the hotel to verify and they didn't have my reservation or any record of my name in the system. Canceled and got money back, buyer beware!!!

Very pleased with the staff member that I talked with and made my reservation – very pleasant, helpful, and professional. I requested a room close to my relative staying here also and she was very accommodating with noting my request.

I called to schedule my reservation because I wanted to be sure I got a pet friendly room. Stacy was awesome. She was warm and friendly and completed my reservation in a short amount of time. I'm really looking forward to my stay with Yavapai Lodge!

We spoke to Kaira Marie. Her knowledge regarding the terms and conditions of the hotel we were reserving was unbelievable. No holding. She knew how to answer our questions immediately. She was thoughtful and helpful and provided stellar customer service.

April was so helpful and patient. I couldn’t ask for a better agent. She is a major asset to Hilton. She understood my family’s needs and went right to work to ensure we got exactly what we wanted and needed. She is responsive and caring.

Poukhoni did an excellent job assisting with my hotel reservation. He was patient with a few complications that arose during the process. The hotel booked the last room before the transaction was completed. Poukhoni found us a similar room in their sister hotel.

Andres was very helpful, he struck a great balance between friendly and professional! I think he did a good job.

After a very unfortunate and truly poor hygienic experience at the Holiday Inn on the shoreline, we need a room at 1AM. I am thankful there was availability for the next day or day of. However, the AI representative turned a 15 minute transaction into 40+ minute back and forth. Specifically misunderstand numbers. Wish I was able to speak to a live person.

Extremely helpful, polite and thorough. Saved me a lot of time by not having to contact each property. Besides the amenities, it is a pet friendly hotel. I would definitely book a room through this service again.

Very poor. The site showed the correct hotel, but they booked at a neighboring hotel. We needed pet friendly and the one booked was not. The rep would not take my member number and promised the best rate. Had issues canceling to go to the correct hotel. Then find out they only issued a voucher and not a refund. Website was making me believe I was using the correct one, but this was not the hotel website. And the final price was significantly higher than what I paid when I got to the correct hotel. Will continue to argue. Have a 1 star because 0 not an option.

Alyssa ** was great. I had specific needs for a room, and she was able to work with me and accommodate. Very helpful and courteous. Made booking quick and easy. We will definitely consider the Sequoia in for future accommodations. Thank you!

I was misinformed on the room required. I had asked for deluxe king and stated on confirmation. But when verifying with the hotel was told a standard king was ordered. This was not what I wanted to cancel reservation and still charged for 1 day for a room not requested.

Marcus lied and deceived me, ruining my family's vacation and costing me over $1,000 more than was necessary. He guaranteed me I would be refunded when I revised my itinerary, a lie. He told me I had an ocean beach front which I do not. He confirmed 15 times I would be refunded and the room was what I wanted and it’s not! He’s either incompetent or a complete asshole! He should be fired from his position immediately. Wonder how many other family vacations he ruined over his tenure working there. I should be reimbursed 100% for what he did to us. Absolute disgrace!

The lady on the other end of the line was Marinella. She went out of her way to help me find a room for the wedding we are attending. She stayed on the phone with me for about 45 minutes and searched thru several motels and they were sold out! I really appreciated her and her time in helping me.

Pleasant, patient, and very helpful. Excellent help on phone. Thank you, Gaikingam. Had to figure out a hotel for one night near another hotel where I already had subsequent reservations and he made sure it was a very short walk between the two hotels and had very good reviews.

Truly the worst experience! They would not let me amend my reservation, so I booked the correct reservation with a voucher they gave me over the phone. When I got the hotel the reservation was cancelled by hotel planner, leaving me with no reservation. I had to rebook at the front desk. It's been a month and I've yet to receive my refund. I've called their customer service department more than 30 times and still refund. At this point I am out $540.

Horrible service. She booked me in the wrong city and said did not give me accurate cancellation policy information. When I tried to verify it, she confirmed as though she were saying yes to move along the call, even though the info was wrong.

The reservation agent was very helpful in finding a room for us on our upcoming trip to Switzerland. She was very friendly and seemed genuinely interested in making sure we would have the best stay possible. Not only was she both knowledgeable and professional but also very kind.

Called last minute for a room and had great service. Very easy and polite person (Oral) waited on me. Made it quick and easy to get a reservation. Confirmed all details and stayed on the line until I had received the confirmation.

Very helpful and accommodating. Got me exactly what I needed and with short notice. Friendly. Kind.

Hotel Planner booked my reservation over the phone when I would have much preferred to speak directly to the hotel. I made a reservation over the phone with Hotel Planner and was unaware of the cancellation policy and cancelled it 22 minutes later and was surprised to see a charge of $517.76 on my credit card and a credit back of only $115.77.

Jim was friendly, efficient and accommodating. I called because their website rates were higher than discounts offered by 3rd party. Understandably the first rate given over the phone was the same. When I told him the situation we went right to work. His attitude was top notch. No wonder he is in the hospitality business!

She took the time to listen to what I needed and proceeded to look for it until the perfect room was located. Very professional, thoughtful and helpful. I really appreciated her assistance, she is great at her job.

The agent did fantastic job! She extended our stay and ensured we did need to move rooms. She understood our needs. She then called the local hotel and combined the reservations. I would her again and again!! Thank you!

Do not EVER book through Hotel Planner! They are deceitful because they never clearly identified themselves as a 3rd party booking company. The prices I paid for a two night stay at the Villa Roma in NY was 45% HIGHER than what the hotel would have charged directly. The representative did not clearly state they did not work directly for the Villa Roma and could not explain why the rate on the Villa Roma web site was lower than what they charged. Do not be fooled. This company should be investigated by the US Dept of Commerce and Better Business Bureau.

It was a pleasure talking with Lovely to book our rooms in New York. She was friendly and very efficient with my requests. She made me feel personally welcomed for my reservation. I will definitely be booking with La Quinta for future visits to New York.

Excellent customer service. I highly appreciate her patience and cordial approach in helping me secure this booking. I highly recommend Super 8 Hotel to all potential customers. I have nothing more to add.

After a week in Dallas for business, my flight back home was canceled on Friday 6/19/2026, due to weather delays. I rebooked a flight for Saturday morning. I was struggling to find a hotel room, extremely tired and frustrated. Then I called and Andres took my call and found me a room out of two available at the Spark by Hilton. He also guided me on getting a shuttle ride to the hotel. I'm very grateful for Andres help in a very stressful situation. My Sincere Thank You!

This booking experience was personalized, professional and informative. Thank you for hiring and taking good care of your staff. I was given information on Uber and Lyft options in the area as we are attending two separate functions on each side of the lake.

Worked hard to find me a handicap room not like the other agent who almost hung up the phone on me because she didn’t want to look for one. I’m looking forward to staying. It looks like a beautiful hotel. Thank you Luis.

Celine was a joy to talk with. She didn't mind or get upset when I asked who she worked for, because I thought I was talking to a Penn Wells hotel person. I wanted to verify she was legit. Sad we have to do that. 😞