HotelPlanner.com Reviews

It was wonderful to hear a friendly voice on the line as we were desperate to find a place to stay when bad weather had set in. Destiny found us a room at a different hotel and booked it for us, since her hotel was booked out. GRATITUDE! Thank you, Destiny.

I was trying to book a hotel block but that wasn’t an option because of the number of rooms I needed. Hotelplanner then sent me a link which booked my room via another 3rd party making customer service confusing and ultimately impossible. I reached out to hotel planner and they were not able to help even though they provided the link to book the hotel. I didn’t even want to use them in the first place but thought I had to as the 800 number that appeared for the hotel was actually for them. I am extremely unhappy!!!

Excellent service of making my reservation for a hotel room. Lauren did a great job. She gave me clear directions of how to enter all of my numerical information and everything went smoothly. It was a the best experience I have had recently reserving a room. I received an email with reservation details promptly.

Caroline was extremely polite and very capable. We were cut off and she followed up to make sure I was connected and my reservation was done properly. She certainly is a very capable employee. I’m doing many people before and she was as nice as I’ve seen. She was extremely pleasant.

Hello, Kellee was very helpful and respectful. From the start not knowing how to book a room by phone for my girlfriend as the I80 pass was closed Kellee made it very easy. I love that Kellee mentioned she already knew of the pass closure and was ready to help who she could out by making it simple and easy to book rooms. Thank you Kellee. In my opinion Kellee needs a raise

Very good customer service.. Clear fluent English speaking. Thorough in her questions and comments. Recap was perfect. Let's just hope it's as good when we come in. Hot tub in room was the main reason we rented here. We are looking foward to our room. I would hope the rest of the staff is as polite and thorough.

Paige was so patient, kind, and professional! She is a model for customer service representatives. She was personable and easy to work with and she understood my situation. She took additional steps to help me find accommodations. I wish more people who worked with the public were as excellent as she was,

She was very knowledgeable and helpful. And she was able to help me through the phone call that I had with her, she was very respectful and sincere. She helped me get what I needed to do done over the phone. She is awesome customer service and very, very, very friendly.

Ashley was fantastic. Found me last room in Alpine, Texas during chaotic Spring Break! A pet-friendly, reasonably priced, close to downtown motel. She saved me from getting too tired on the road to Big Bend National Park and Chihuahua Races in Terlingua Ghost Town. Offered sound advice and good choices. Many thanks, Ashley.

Today I call into the support line. I got Mr. ** the second time around and he was a rock star. I told him. My key problem and he rise to the challenge and got knock out without any problems. Thanks so much for your understanding and support to help my clients book their hotel room.

Tyler was kind, patient and very knowledgeable in his field. I was extremely happy with his response to my questions. He took his time and made certain to review my options with accommodations while visiting Wisconsin. I would highly recommend your facility. And Tyler.. Great employees are hard to come by these days. Thanks for your superb customer service!!

I called the central reservation center. Tried to make a reservation. Two problems. One first problem is I was told they could not look up my Marriott number. Second problem. The rate I was quoted was $263 as best rate. I called the hotel direct and reserved for $149. Local hotel also was able to access my Marriott number. Don't know why we do not have any luck with the central reservation number, I have no confidence in it giving me the best rate.

Amazing Outstanding Customer Service. Top Rate. Catherine was very professional, courtesy, knowledgeable, understanding, sharp, kind and smart. We need more people like her. Catherine should be used as a trainer for new hires. She really loves her job. Catherine answered all of my questions with ease. She loves helping her customers.

I called tonight with questions on a new reservation for a one night stay. Shadonna (Donna) provided me with the information that I needed. She was professional, very polite, and a pleasure to speak with. Kudos for her! Not too much else that I can write because this was a phone call for room rates only. I've never stayed at this location before.

Thanks for getting my family a place to stay with trailer parking. The rooms were great and it was not far away from where we wanted to stop driving. The parking was available when we arrived and it was nice to have this all arranged for us. We appreciate the quick response to meeting our needs do last minute.

I was affected by the fires in the palisades and needed to go to a hotel. I thought I was reserving directly with the hotel but it was HotelPlanner. Once I called the hotel they offered me a MUCH better rate due to the fires so I cancelled my hotel planner reservation and stayed at the hotel, hotel planner has been promising me a refund since January 18. This is very hurtful and not okay as I was affected by the fire. Really disgusting.

The reservation agent was very helpful & knowledgable. Even when the size room I asked for was unavailable, she looked for other options and offered to send me a text if there were any future cancellations that would give me what I was wanting. I got an email confirming my reservation while we were still on the phone - I sincerely appreciate that! I have stayed at your hotel before and have been impressed with the employees and service and very happy with the location in downtown Lincoln, NE.

Salvador did a great job collecting the information from multiple families requiring Marriott reservations in Sept 2025. Believe he got us the best value for the dollar. Very professional and informed. Detailed the elements of our reservation and insurance options since 2 of the attendees have continued medical issues. Thanks.

Very helpful in helping me book the exact room I wanted, even looking at multiple hotels when the ones we were looking at and booking were getting booked at the same time. Much appreciated and saved me a lot of time when I was rushing after work to go on the trip.

He was awesome at helping us find a hotel. I didn't know where I would be without him. We were totally screwed. When there was a hotel screwed us up..Super sweet! He did all he could to help us find a lower rate? And I really appreciate that. He was totally an awesome guy and I appreciate his patience and loyalty towards us... ❤️😉🥰❤️

My customer service rep Hugo was very friendly and helpful. He went above and beyond to help find me a hotel with a great rate. He was very informative. He made everything easier for me by searching for hotels in the area I wanted to stay. It was a pleasure.

The lady was nice but Motel 6 service was terrible. Misrepresented. I probably will not be using Motel 6 for our company’s service any longer. Once again, your company is lacking. Once Tom ** left, the lights went out totally.

My husband’s room reservation could not be found when he and my brother-in-law arrived at the hotel to check into their rooms the night before a big football game in November last year., despite the fact that both rooms had been reserved and paid for back in MAY and they had a separate reservation for the following day as well (which the hotel DID have for both)! The hotel contacted Hotel Planner who recognized that they had made a mistake and said they would pay for the room. Then in January my husband’s credit card was charged $838 CDN for that room.

They resolved my refund issue. Basically they could be a valuable company, if they follow their own rules. I did book another hotel with them, knowing that they do listen to you.

Brandon did a great job adding today’s date onto our existing 3-day stay. He was very patient with me and I appreciate that. We are here for a wedding and I wanted to be here with my family that are registered too. Again Brandon did a great job and you are very fortunate to have him employed there.

We booked 4 rooms through this company. They represented that we were booking with Embassy Suites and never told us that they were a third party or that if they book it, it was not refundable. We had to cancel one room, the representative was short, didn't really care, and canceled the wrong room. When we checked with Hilton directly, they only show us with two rooms. This service is complete with fraudulent folks not giving all the information. Not only will we have to rely on the credit card company for a refund, but we will also now incur the cost of legal and the time required to warn as many people as we can on social media. Beware of this company.

Lauren was willing to assist me in making hotel reservations vs having to do it online. She was friendly and showed kindness when I asked many questions about the room. She was thorough in her responses to my concerns and I did not feel rushed. Lauren was able to repeat my hotel stay information back to me.

I needed a room for 2 days. He looked through all of the hotels and got me an awesome deal. His help made my search very easy. He was very professional and courteous. Thank you Hugo. We need more people like him. I needed a room because we are awarding a FFA scholarship to a student in memory of my husband.

Just the worst scam in hotel bookings. Avoid at all cost! Expedia should be ashamed for associating with such a shady group. You know it’s bad when customer service says they can’t help with cancellations only bookings. Meaning we are happy to take your money but don’t ask us to help in any way. Hah clown show.

The hotel you guys recommended was terrible, I give it 1/2 star at best, it's worst than some motels that I've live in. Many service that was said to have and didn't have, the door to the room was jammed and only the manager know how to open it. Never again!!!

After further discussions with the company our concerns have been fully met.

I had a complicated booking for a return flight (my car is parked at the hotel due to leaving the week before after staying the night before the flight). My return flight arrives at midnight. Confusing reservation dates so we arrive at the hotel probably around 1:30 am on 4/15, We will be using the room on the 15th (check in at 3:00 pm usually). We would be able to extend the check out time on the 15th. Enough time to sleep before driving home. The customer service guy was so helpful in deciding what day to check in on. He was pleasant, knowledgeable, thorough and placed notes on my reservation for late check out.

The person responsible for the intake reservation was helpful and efficient. And I’m grateful for her service. There really was not a lot to do and quite truthfully don’t think there is much more that can be said about a phone conversation that didn’t last more than five minutes.

Jeanne was not very ‘welcoming’, became very annoyed with me confirming her responses, did not make me feel like a wanted hotel guest. She was rude when giving me her responses. She was not ‘comforting’ to help me even want to make the reservation. She did not want to give me her name when I asked for it and asked why I needed it. This was not a good start to our upcoming trip.

The call center person Kyla was Courteous & polite! She answered all questions with such efficiency!!! Stated hotel amenities!!! Stated at the end of our conversation the review of all we would receive on our hotel visit!! If all of your call center people are as efficient and polite as Kyla you have nothing to worry about Best Western plus!!!

Latwanda was very professional and patience with me. She has a very sweet spirit. I enjoyed speaking with her. She left a note for me to be in a room close to my son and his family. She explained everything to me with no hesitation. I enjoyed speaking with. She definitely deserves 5 stars.

I’m not sure what happened but over the phone we booked two rooms with Rhane and received the two confirmations. When we arrived at our hotel they said 3 rooms were charged to our credit card. Please Rhane, correct this error by removing the 3rd room and put the credit back onto the credit card. Please advise by text when error is corrected. Thanks!!

The gentleman was very pleasant and helpful. Told me all the information I needed to check in. He helped me thru the process of using credit card. Told me what to expect when checking in. He gave me the address of the establishment. The gentleman answered all my questions also. Thank you again for your assistance.

She misrepresented the cancellation policy!!! I asked her about it and she said I have until April 30th to cancel, and NEVER said that I would be penalized one night’s stay! She also said my reservation includes payment protection, in case I need to reschedule when rates are higher. I never would have reserved a room with this cancellation policy, which she neglected to tell me. I feel very upset and disappointed with Comfort Inn.

Sean had Great customer service on the phone and gave us the best room rate!! Spelled my name right, no one ever does!! This hotel is very nice. We have been here a few different years for grandchildren’s birthday parties!! Very nice pool and very nice eating and party area!!

Will never stay at this hotel because of how rude Zoila was. Worst customer service representative I have ever spoken to. Congratulations. My first negative review. They couldn’t pay me to stay at this hotel so no I haven’t received any incentive for this review. Just her poor job performance.

I was greeted promptly and ask what my needs for accommodation were. She helped with the registration, card confirmation, and receipts. Confirmed my room, and ensured my information was all correct before letting me go. Very pleasant and great customer communication, making the whole process smoother and easier!

Lauren was courteous and very helpful. Got the rooms and dates quickly. Worked with me on getting the best deals for the number of people I needed rooms for. Payment process was smooth and easy. Received immediate confirmation on the rooms reservations and my family is all set for the weekend.

My husband passed away, and his services are in Pinedale. I needed to connecting rooms on the first floor for two nights. Jacob was more than helpful. I do wish the rooms were not so high priced for the weekend of March 8 and ninth. I am also a part-time resident at Pinedale and refer the Best Western to everyone in my family.

Very helpful, assisted me right away and answered all of my questions. Was friendly and thorough, explained things in a manner I was able to understand and got me the room I not only needed but wanted! Would Recommend to help you book a room last minute and to answer any questions you may have.

The ease of making, confirming and securing this reservation was exemplary. I was treated professionally and with kindness. I had previously booked another room and adding this one was done with grace and ease. We will be traveling late evening and I was assured this would not pose a problem, as an older woman I appreciate the kindness.

Very thorough. Very pleasant. Thank you for such a good experience. I usually don't book through a reservation line if I can help it as I have not had good experiences in the past but I gave it another try and it was great. Very easy and I feel confident it stay will be exactly what we are looking for.

Very helpful with answers to all my questions. Made the already taxing day a little easier to deal with. So good job on being so knowledgeable. Not sure what else to say, but heard nothing but praise for the Courtyard, can’t wait. You have a wonderful staff that takes care of your business.

Tyler was friendly, and very polite. Made sure everything was what we needed. We enjoyed this transaction. Even had a couple of laughs. If the staff is friendly like Tyler we will definitely book again. Thank you.

He didn’t rush me. He tried to pinpoint the type of room and unassisted show I could use. Very, very pleasant young man to work with. He understood my complete needs without me having to remind him. Wish everyone customer as I received. I’m definitely sure he doors. It didn’t sound like a job, but a joy to work with me.

Wanted to take the time to thank Mr. Karlo ** for his exceptional customer service, first off he took the time to listen to our needs for our stay and was verbally descriptive with the accommodations needed. Thanks again Karlo for not making us feel rushed and taking the time to listen to the customer!

Representative was excellent. Very thorough, answered all questions. I have hearing problems, she was very patient. She was very knowledgeable, easy to talk to. Will definitely return to this hotel my next trip. My granddaughter lives close. Have stayed in this hotel before. Will recommend hotel to friends. This is all I have to say except it was a good experience.

I called Ronaldo because the website only gave me two options of one king size bed in each room. I needed a room that could accommodate three adult people and he found a room for them with two double beds. He was very helpful and really eased a lot of stress for a cancer patient Visiting Seattle.

He did a great job. Look at over Many hotels for us. Took a lot of time out of his way. Great representative. He was very patient with us and did an excellent job on the phone and had a smile on his face through the whole process. I would certainly recommend him again for his service.

Stephanie helped us make our reservation quick and easy. All information was verified and explained. I received an email and text of travel details while on the phone with her. She made the process easy. It was perfect!

I tried to book the room with my iPhone, but got in a loop, without a room reserved. Having a person help, the problem was solved. Thank you.

Thank you for all your help and assistance. I think it would be helpful if Ayres would keep some my information on file for making the reservation easier but understand there might be the consideration of respect to privacy. Shannon was very professional and patient in getting the reservation completed.

She hung up on me when I was asking questions. She said she didn’t know the answers and then hung up. We have stayed at this hotel before and had a great experience. Highly disappointed in who they have answering their phones and also that they were asking for a review.

I booked a double queen room online. It was $150. I tried to call to check the prices and was told the same room would be $370 to book. Yes originally it’s $150 online but because of taxes it’s 370, doesn’t make any sense. They are scamming people so make sure you book online, don’t call.

Mariel, quickly found a hotel for me to stay at the last minute booking. She was easily frustrated when asked about other hotels in the area. However, she did a great job. Not that it was any of her fault, the hotel she booked was subpar for the price I paid.

Cesar ** took great care of me, very respectful and a very smooth booking. No hassle, no stress and very fast. Thanks Cesar for the great service you have given me. I had an issue with booking a hotel in his area and he looked up for hotels nearest to that area. Great service.

I accidentally called the number for this company instead of directly calling the hotel. A misleading web search led to that. The person who answered misled me to think they were working for the hotel. When making the reservation I specifically asked for refundable reservations and he said he could split the charge into two parts to make them refundable. When I got the email confirmation, they were only partially refundable, to the tune of me losing over $2000. I have tried for a month to get the remainder refunded, but now they're not responding to me. Also, they charged me nearly 2× what the hotel charges. Do not do business with this company.

She was very helpful especially since I had the wrong Doubletree in Ashville. She quickly corrected my error and changed my booking with great speed. She was kind, courteous, and professional. A totally pleasant representative of Hilton. I was more than pleased with all the help she provided me.

He was very kind and helpful. From the moment he answered, I felt taken care of. He gave me options available for me. Took the time to help me pay over the phone when the link didn’t work. Asked me questions to determine if there were any discounts I would be entitled to like being a senior and AAA member. Would recommended Hampton Inn & Suites to family and friends

James was outstanding. Found the room I was looking for with accommodations. James explain the whole process which made it easy to understand. James made sure I received the email and text before getting off the phone with me. James made sure that the rate I received was the best one. Thanks James!!!

Melanie did an outstanding job with my reservation needs. Melanie was very helpful and professional. Melanie, worked hard to find the best rate possible. Was very accurate in recording the reservation and assisting me with all my hotel needs. I am looking forward to my stay at the double tree hotel in Omaha, NE.

Brianna was very helpful and kind, my family has enjoyed their stay & said they have a good breakfast there. Very clean. Everything they needed they were able to have, great location in Fulton MS. Shopping areas. Park, I would recommend this hotel to my family and friends or any vacationers traveling through.

Edgar did an excellent job in meeting our needs. He was very responsive and helpful in completing the reservation. I would rate Edgar's performance a five out of five. This is one of the reasons I like to book rooms at the Marriott because of the great customer service I always receive. Please thank Edgar for me. Thank you again.

DO NOT USE THIS COMPANY!!! I made a reservation with HotelPlanner.com by mistake, thinking I was booking directly with the hotel. I called them within 10 minutes of making the reservation to cancel. They did not refund the entire amount and charged a very large cancellation fee of several hundred dollars. I have requested to speak with a Supervisor but nobody has ever contacted me. I have made numerous attempts to resolve this matter, but nobody will speak with me. Every other reputable company offers a full refund if you cancel within 24 hours (hotels, car rental, VRBO, AirBNB, cruise lines, airlines, etc.). HotelPlanner is not a company that I would ever recommend using for any travel services, or vacation planning, EVER!!!! Very disappointing!

Karmelo was able to help me reserve a room right away. Especially when the rooms were selling out fast. He made the process so easy and fast. He was able to find me something right away. He explained everything. He had great customer service! I would recommend booking at this location.

I had a great experience in making my reservation. The employee was helpful and answered all of my questions. The only thing I didn’t like was the price. Kinda expensive for one night. 😕 Not sure why the price has to be so high. 🤔 I hope it will be well worth the inflated price.

The young woman was very helpful and pleasant. She made the transaction very easy and understandable. She answered all of my questions and concerns. She also made some suggestions of how I could get assistance at the airport if I needed it. I will certainly recommend this service to anyone that may have an opportunity to use it.

Patrick was very thorough, knowledgeable and professional and extremely helpful in booking our night in Bloomington Indiana. The whole process was quick and efficient. He was knowledgeable about nearby venues and I'm certain our stay will be first class. The hold time to speak with a reservation agent was under 10 seconds and much quicker than I anticipated. Great job!

Your representative was very courteous helpful and made it very easy. She was also very patient because the computer was taking a long time to verify the information. Highly recommend her for great customer service. I have stayed at a lot of hotels and am a diamond member with choice because of my business. I will be definitely using your hotel more in the future.

My Agent Ashley was very knowledgeable and searched for best rate. Helpful and was a joy to work with. She was just very helpful, understanding, an asset to your staff. Give her a raise. She deserves to be recognized.

I had an unexpected issue with a reservation that was booked on the same day as the stay. Shortly after booking I was advised that I needed to make changes to the reservation and change hotel locations. The service representative went above and beyond to assist me with the new booking. Fortunately, everyone at Marriott was accommodating, and this experience was resolved quickly and satisfactorily.

The agent was very clear and concise. She was also friendly. I found her easy to talk to as well. I sometimes need things repeated because I am slow with technology and she was extremely patient with me. She made sure I was comfortable and understood the available options as well.

Sending a “Shout out “ to Shannon in desk and hotel booking for making my experience so quick and simple for me. She was friendly, knowledgeable and helpful during the entire process. She was both thorough and polite in her explanation of the cancellation policy. Keep up the great work.

Bethany did an outstanding job in booking our rooms. She was very detailed and was easy to understand. She also answered additional questions I had about the airport shuttle and extended parking in the hotel parking lot.. We always enjoy the convenience of staying at the Crown plaza, prior to leaving from the airport.

We were on the road to San Antonio and were exhausted and decided to try to get reservations on the outskirts of Houston. I googled to find a Hampton Inn and found this one. Ashley answered, got us a room and was professional, courteous and extremely friendly. When we arrived she welcomed us as she would a family member! We are diamond members and give her an A+.

Jorge was professional, helpful, and the reservation process was a delight. He was familiar with the weekend events for my stay, and helpful explaining the surrounding area and places within walking distance. He is a valuable spokesperson for the chain. As someone in the service industry I appreciate his ability and personality.

My name is Heather **. I was making a reservation for my sister Tonya **. She is a patient cancer and cannot speak clearly due to radiation and surgery. Jairo was patient while I communicated between him and my sister to make the reservation. The service provided by Jairo ** was outstanding! Thank you so much!

Miriah was absolutely a wonderful, friendly, patient lady. Worked very hard with me to get a reservation at a very busy time in Ft Worth as many were sold out. I enjoyed Miriah’s help so very much, Scale of. 1 - 10. A 25 at least. A great experience with an agent who was so courteous & informative.

The woman who booked my reservation at the Marriott at SEA TAC airport was amazing! She was very sweet! She got me a nice room to stay one night before my trip to Brazil, very early departure. She was funny, and really helpful, and nice. Please give her a raise, or take her out to lunch. 😃

Very nice and professional. She also showed a lot of knowledge about what she does and was able to help me thoroughly. I was supposed to stay at the Best Western plus but it was booked and she’s the one that told me about the American Best and so that I could stay there. Thank you.

She explained everything very well. Upbeat and considerate. Very patient! Great in her instructions. Please give her my review and let her know she did a fantastic job. Great follow through. Give her a raise.

Thank you Shannon for being friendly and efficient!! Thank you for taking the time to help us find the best deal! We look forward to staying at Home2 by Hilton in Lubbock this weekend as we watch our amazing wrestling team compete for state! Thank you again for your friendly and efficient service!

She was kind, knowledgeable, and very helpful! As I said, I would be happy to have her help me again. I don't know what else I can say. She was good at her job. So I'll keep on saying it and saying that I appreciate the time she spent with me.

If a “0” rating is available, that’s what I would have given this company. It’s now the 1st if February and the full refund that was requested on the 14th of January still hasn’t been returned. In the 3rd of January, I thought I called for a direct reservation with the hotel but the call went to this company. I canceled the reservation on the same day when I found out my rooms were reserved through hotel planner. On the 14th, I requested for a full refund but they only gave us a partial refund. I followed up several times from this time on and by the 17th, their agent said they have approved for a full refund on the 15th and would expedite the difference. They messaged that it would take 2 and up to 10 business days for the return to be posted.

Lindsey helped me tremendously when I made my reservation. I need the reservation to attend my nephew’s funeral, and she made my phone reservation very easy. I always use your company when I travel and I always refer to my friends and family. I will continue to use your services. Thank you very much!

Nadia was very professional and courteous. I appreciate how easy she made everything. She answered all my questions and was patient when dealing with my affairs. I’m looking forward to saying hi to her in person. So I can say, "Thank you Nadia. You did a great job and I appreciate your hard work and attention to details. And thanks for talking me into the reservation so I could get a spa room."

This guy has a phone presence that very few people today possess. Beautiful voice, articulate & well-spoken and personable. Made it “folksy.” Keep this guy on! I hope you pay him well! He’s performing at an optimum level. Keep him on!

I couldn’t understand what was being said or asked because of the broken English. Why do you have someone that cost you a reservation asking to assist customers. If I can’t understand them what help are they really???

Sarah was very courteous, knowledgeable, and was wonderful handling my booking at Applefarm Inn. I personally dislike going through booking agents, but this was a good experience. Hopefully the trip will all run smoothly. We have stayed at the Inn before, but it was many years ago. We found all the staff to be kind and helpful. I lost my wedding ring there once. The cleaning person who found it turned it into the front desk and they mailed it to me. How wonderful is that. She would not accept a reward.

This gentleman was super friendly, personable, and informative. He is great at his job! Thank you!! He answered all of my questions and then some. :) It is nice to speak to an agent that seems genuinely concerned about all your needs or wants. Thank you!! Thank you!!

Pauline was absolutely wonderful. I had trouble booking a room for my son who is all most 20 and most check in age is 21. He can fly alone but not check in at a hotel. Pauline went above for us to find him a hotel. She was absolutely wonderful. I could not thank her enough. She made his travel plans a lot easier.

She was soooooo very helpful in booking us a hotel room for an upcoming trip. She even went out of her way in checking out 2 hotels that we were interested in before we made our final decision. And then she was clear on all the the fees & such so that we knew our absolute final cost. Big thumbs up

Kyla was polite, appropriate, and friendly, while being effective and businesslike. Good communicator too. My goodness. That's a stretch. All we did was make an appointment for a hotel room. Do you want a blow by blow?

Spoke with Shawn who guided me through processing in room reservation for my upcoming trip to Miami. Knowing that it will be my first time to be in that area to meet my relatives, Shawn was very reassuring that my accommodations will be arranged smoothly and successfully. He was professional and very courteous! This is a reflection of the upper Management. Very impressed! KUDOS!

I was told by this representative that I could check-in early as I needed a room ASAP despite the reservation texted to me stated 3 pm. I also clarified with her several times that I could check in early. I get to the front desk and I'm told there are no available rooms. I'm tired and must return to work at 1730.

I can’t begin to say enough good things about Julio **. He was beyond excellent in addressing my myriad questions for two different hotels. Unbelievably patient and courteous and professional. He is truly an asset to your organization. I really think that I haven’t gotten such good customer service from a reservations clerk as I have with him. Truly.

I had immediate support help with my reservations and my rep had patience to walk me through the process with providing wonderful accommodations and cancellations rules before accepting my payment. Her voice was bright, soft, happy, and friendly. She helped our family with a relaxing and peaceful rest away from stress of others. The hotel staff Austin welcomed us with a smile. The hotel was clean and fresh. The bar and grill had tasty and well presentation of menu items. The food was favorable and great tasting. The astmosphere and hotel was astonishing! A great experience!

Neal was efficient, courteous and professional. I was able to book a room quickly. I appreciated his help tremendously I am coming with my daughter and daughter in law to see Theresa Caputo at your Ovation Hall.

Jorge was very polite and knowledgeable. He could quickly give me the info I needed on each hotel and he found me the perfect Place. Affordable and close to where I was going to be Wednesday night. He is a very big asset to the company he works for. On a scale he would be at the top.

Brittany was professional and friendly. She made my reservation experience AMAZING!!! I made a reservation online and it was 3 times the price. Brittany guided me on how to get my refund from the 3rd party vendor and saved me from getting in trouble with my new employer. She really went above and beyond. 🙏❤️💯

appreciate her patience and support. We've stayed here several times before and we've always had courteous help. It's halfway to our son's home and it's our favorite place to stay.

I was helped with all of my questions and even helped with finding the right hotel at the right location for the right price. Absolutely wonderful experience. I will be using again, she also made sure this was a pet friendly hotel for me and my dog. Very polite and quick to find the right spot.

Very fast and courteous. Very nice lady. Very quick and to the point. Explained everything to me and helped me to understand how many bedrooms and beds and got us on our way and explained the card process to us also. Thank you so much, we should have a pleasant stay and round trip.

Carlos ** was very professional. He was excellent to deal with. A+. He helped us find the right hotel and made our experience worth sharing with our friends traveling to South Florida. I am certain that we will book again with Carlos. I have plans to travel with my family again to Florida.

Thanks for your help. The assistance was greatly appreciated. I am currently working with the location to book my reservation. The Indiana Township Association is holding a legislative conference with the Indiana House and Senate of the state of Indiana. The conference will be on February 10 to February 11 th at the Hilton in downtown Indianapolis Indiana.

I made reservations with what I thought was the hotel. I was wanting to stay in after having a death in the family. I had to cancel when calling the motel to do this, I was told, "Oh it was Expedia." Well, I don’t know what this is, but I did not know at any time that I was talking to a reservation company or whatever it is. It’s end up costing me half of my money. Having a death and family’s bad enough and then have this happen not good. I will ask more questions next time, make sure I’m talking to the motel.

I called to book a hotel at the Marriot, had I known I was talking to 3rd party vendor, I would've hung up immediately. This had been a disaster and their customer lies and reads from the same the script. They are completely inept and if you try to getting touch with someone directly you always end up back at the outsourced call center in the Philippines. They are of zero help, but they will take your money!!! And when you catch them in the lie, getting it back is HELL!! I Make sure you know exactly who you are talking to you. This company is no one you want to deal with. Call the hotels direct, and make sure you ask if you are talking to them directly.

Kellee answered my call and listened to my room request details. Then she gave me a room meeting our handicap requirements, confirmed my retired military status resulted in the lowest cost and then finalized the reservation. Quick, efficient & customer friendly. Good job and it Makes me comfortable using Fairfield again in the future.

Reservation agent Czarina was extremely helpful, courteous, and took care of me in everything I needed! Bookings were very busy and she was persistent to get it done and cared about helping me!! I would recommend this hotel to others, I’ve stayed there before and it has always been a very good and pleasant stay!

I spoke with employee Delora was very accurate, helping me make reservations quickly at the proper location, answering all my questions. She was very polite and a pleasant. She never mentioned a survey coming which is the correct way to go not making a customer feel obliged for a rating.

We booked a 2 night reservation, when we checked in at the Hilton they advised us that it was ONLY for 1 night, so I call these clowns back and as usual “They apologize for the inconvenience” and was told that a mgr will call me soon. Well it's been 4 days and ZERO CALL BACK!!!!

The Representative Manuel for The Graduate reservation line did a great job! He made everything very clear over the phone and was very helpful taking the reservation. The email confirmation came quickly and payment was easy. I’m looking forward the visit! We Can’t wait to come! Thanks for the assistance. Go Blue! This will be our first visit to the hotel.

Julio was very helpful when I called the hotel for a room on a very stressful day for me. He was very efficient. He made the reservation for me quickly. I had a number of questions which he answered very clearly. And the room was really nice, and as described.

Brittney was very helpful and answered all of my questions accurately. She directed me in a professional way and she remained on the phone patiently to assure that I was satisfied with the information that she provided me with. She was polite and explained and went the extra mile. It was 5:00 am and she was fully alert and sharp. I really appreciated her.

I just booked a hotel room for my husband and I and the guy that answered the phone was extremely helpful and kind. My husband is working around the area and I had some questions about where things were and he had no problem looking it up for me. We can't wait to stay.

My daughter made a booking with Hotelplanner.com She was told the wrong information about the room, so when we got there we cancelled the room due to misinformation from hotelplanner.com. We were told over the phone we could cancel it and receive a refund. After 6 weeks and MULTIPLE calls and being hung up on several times after asking for a supervisor, we still cannot get a refund. They have told us many times the refund is approved, but they will not send the money. The lady hung up on us today when I told her to find a supervisor for us to talk to and that supervisor was conveniently in a "meeting". There was a long beep and she hung up. Absolutely the worst experience and the worst customer service! I will contact the better business bureau about this company. Do better!!

I want to sincerely thank Miss Sandra for her outstanding assistance during an emergency. Due to a gas leak at our home, we needed to check into a hotel much earlier than the usual check-in time. Miss Sandra handled the situation with such professionalism and care, accommodating us without any hassle and ensuring we had what we needed right away. Her exceptional service made a difficult situation much easier for us, and we truly appreciate her help.

I have a hearing problem and Joel was very patient and didn't seem to mind repeating himself. He was very kind. Very thorough. The transaction went smooth. I got a quick verification text and a quick email. The process went very smoothly. It was a nice experience. Thank you very much

Thank you for taking my call hi 👋 5. Agent was sweet nice and pleasant. I enjoyed my reservation. We had tech problems but the agent helped resolve my problems in a very efficient manner and I am happy to be a guest of the Courtyard and work my way to amassir club. My family is already on it. Just waiting for me lol

Samantha was lovely to work with! She spoke on the phone. I’m not electronic. She patiently explained how to fill in my card information. She had me verbally convey my code # on the back of my card and reviewed all the information for my booking. She made this experience lovely.

I appreciate the time Ms. **. She gave her best attention. I was going to a funeral and it was hard enough with what I’m going thru now. I appreciate her kindness. She took her time to find me the best location and the best price. This is my first time using this service. I will use it again.

Thorough, gave clear instructions and polite. Neil was patient, listened to my request, repeated so that I understood and followed up with information about the hotel. If anything was wrong could’ve asked if I had any discounts or I could’ve offered so that’s not a big deal. Cheerful attitude, speech clear and easily understood. Stayed at this hotel at least 12 times and look forward to being there again.

I was lied to twice by Leo regarding cancellation. I specifically ask if I could cancel by a certain date with no penalty. I was assured that was the case. I received an email stating something different. When I called back he assured me that there was no penalty for cancellation. I called back with promises this would be sent for resolution but no time frame given. I am sick.

Caroline went above and beyond to help us. She was pleasant, thorough, and extremely nice. The time before we got ANDREW and he was rude and hung up the phone on us. If you can find who that was, I would suggest getting him some extra training and he gave out false information too. If you would like to call for more details feel free, **.

She answered all me questions quickly and professionally regarding my upcoming trip. I cannot drive and she helped with alternatives to get around Atlanta. She also suggested things and events to do and to avoid. She also mentioned the breakfast in the hotel was a good start to start the day.

I made reservations for Aug 2025. The reserver on the phone was pleasant and made the process easy to follow. I appreciated the courtesy provided. The cost was explained. The rooms in terms of number of beds was explained thoroughly. It was easy to pay for room. The credit card used was done with extra security.

I called to make a reservation at the Drury Inn in Amarillo, Texas. The hotel was full but Salvador found me a room at a different hotel that accepts pets. It would have been easy for him to just tell me the hotel was full but he went the extra mile for me. He was friendly and professional.

Super nice and very patient answered all our questions, very informative. Took the time to make sure the motel location is where we needed and explained the cancelation policy. Loved that he looked up the check in and check out times for me. Wish all hotels that you call had someone that helped you like Daniel, he understood everything I was saying.

Kenyu IS awesome - we were evacuating our home and driving in 100 miles ashy winds and trying to find a place to stay - she was patience, calm and understanding our to our situation - and assisted and navigated us thru the process at found a wonderful hotel in Marina Del Rey (btw the staff here are great too!) - you must give her a raise, promotion and flowers. We are safe and sound, because of her.

Promised if I got the reservation refund it would work. I then have to submit some request which has to process. I trusted her to handled the business for me. I was promised multiple times that it wouldn’t be an issue and then Red Roof acted like they didn’t know what I was talking about when I called them.

I called because I saw a rate of $88 a night on Vio.com and was going to reserve it directly through the hotel instead of a third party website and even with being a member was told it will be 128 a night. No price matching and was not a pleasant phone call.

We were driving in hazardous conditions when we called to reserve a room for tonight. We were quoted $170.00 plus taxes. After giving all information to reserve the room, the customer service agent read back all information and said it was $240.00. We tried to cancel saying it was too much, and were told we had to be transferred to the cancellation department with no other comment. We could not get through to a real person on that line.

She did a great job asking for information. I love that she verified everything again with me. Very pleasant!! We need more customer service representatives like that who take the time to ensure your experience is amazing and all the information is correct. Please keep people like her! I would definitely call again!! Thank you again for great customer service and a great experience!!

I booked a night at Holiday Inn Yankton, SD and understood I was talking to the Yankton site. Neal was helpful and offered a rate of 245, as the lowest rate. I arrived tonight to find out my phone call went to a 3rd party not the Holiday Inn and that my rate was nearly double what they would have charged. I am terribly disappointed. It was never made clear to me that I was booking through a 3rd party. I feel I was taken advantage of and that the hotel planner did not disclose that they were not Holiday Inn.

First of all I am a tech dinosaur …So I messed up the date. He not only professionally and graciously corrected everything for me …He was hilarious and brightened my day considerably. This made look even more forward to staying there. Boston's loss is Abilene’s great gain. He deserves a raise and praise for representing the Marriot so well.

He booked my reservation fast and efficiently!! When he read it back, everything was correct. He was friendly and helpful. He was able to look up my rewards number, and included it with my reservation. I would gladly handle my reservation again in the future. He was also able to book the type of room I was looking for.

Ashley is clearly a true professional and handled all of my questions and reservation needs with expert care and communication. I was able to quickly make a reservation, and Ashley guaranteed this reservation was at the best rate, all with one simple phone call. Customer service Interactions like this one was are how businesses can retain customers and spread loyalty. Nice to see it in action here.

Yes, the clerk Made sure he reviewed other options over the phone with me and suggestions for other Wyndham hotels, before I made up my mind. Very nice and polite. He spoke with manners and was very knowledgeable in the special accommodations I gave to him. Thank you for his professional service and May God Bless.

Manuel was courteous and professional in providing assistance to me in obtaining the rooms and dates that I needed. He spent quite a bit of his valuable time to make certain that I got exactly what I wanted. I appreciate his assistance, and he is an outstanding representative of the Hilton organization.

After a stay at the Homewood Suites Westshore Tampa, I realized that I may have left a piece of jewelry there. The agent took the time to hear me out and then proceeded to assist me. This was after 2 other agents just passed me off because I was not making a reservation. Thank you Hugo.

She was professional, kind, thoughtful, thorough and a pleasure to work with! I called for an immediate reservation and she was able to access my every wish for our stay. Ashley also got us discounts for our stay based on the event we are attending! We are very happy, thank you.

Was super easy and very fast to get a room. I would recommend to everyone. Had no issues getting rooms at last minute. Agent that helped me very knowledgeable and helpful, I have never been able to get a room on last minute basis so fast and easy.

I called thinking I was calling the hotel. We have a direct bill with the hotel and the person said he worked at the hotel and they only had two rooms left available and must have a card to hold the room. I then said our rate is much cheaper than he was quoting. He said the rate has changed. All lies. My rate is still good, we do have a direct bill and the hotel was empty last night.

Moe helped with my reservation today for my son’s graduation from NAU in May! Moe couldn’t have been more helpful and pleasant!! He helped me book two rooms that will accommodate my family! He was friendly, kind and informative!! Moe was easy to talk with and helped me accommodate my needs!! Thank you Moe!! You did a wonderful job!!

I called for a reservation because I have an appointment at UAB’s Kirkland Clinic and y’all have a a shuttle service. I have been there before and y’all were helpful and gracious. I am from Huntsville and need to spend the night. Ashley was Delightfully thorough and thoughtful. She represents y’all well.