HotelPlanner.com Reviews

The hotel person who booked my room was very clear, concise, and explained everything. She was also very friendly and helpful. I am excited to stay in your hotel and am looking forward to our summer vacation in Laguna! Having grown up in Southern California I love the beach, and your hotel is also very close to my daughter's house.

Humberto worked hard to find a specific room I was requesting, at a busy time of year when room availability is limited. He did a great job! A friend of mine is visiting for the first time at Christmas, and I wanted to make the occasion memorable. He was courteous and respectful. He was also able to arrange a slight discount. He carefully reviewed the room rate.

Very pleasant guy and clear and respectful. Hugo was very kind when talking. He understand the my needs. Very intelligent. He knows exactly what I need to reserve my room. Can’t wait to see my room. I’m sure my sister and I will enjoy our stay in the hotel.

She was so kind even though the price was so high. She asked her boss and he was not accommodating at all. Thought because we wanted 5 rooms with 7 days we might be offered a bit of a discount but no. He wouldn’t do anything at all to help bring our family together.

Very helpful and knowledgeable about the area of stay. Very nice tone in her voice. She was helpful in finding the type of room and bed needed for my wife and I. She knew check in and check out times which are very important to us. I would rate the associate very highly.

Karlo who took my reservation over the phone was very helpful and it was a wonderful experience for all my questions were answered. He had lots of patience as I had a lot of questions and with a real cheerful attitude. I am glad I chose this Hotel already over others in the Manchester NH area!

Very good. I had specific inquiries about the hotel and its amenities. Timothy answered all and got me a good rate. He offered the cancellation insurance option and also ensure that the pool and hot tub were in working order since this is not always the case although the website may say there is a pool. Although he did not understand the grammatical term – he still got my name proper and did a great job with the reservation.

This girl rocked it! Excellent customer service and great representation for your company. She was extremely helpful and quickly conducted my business so she could move on to help others. In this day and day and age where it is so difficult to find good workers you are so lucky to have her!

James was very clear and concise in making my reservation as well as very helpful in answering all my questions AND made sure to review everything with me again and verifying I got my confirmation texts. James made me feel listened to and understood. I would recommend using this service again. Happy customer.

Great assistance and guidance. I needed a room that included pets and the one that I had chosen did not welcome pets, so Mildred found a room for me in a hotel that was pet friendly. Not only that, but I have a cancellation protection in the event something happens. Thank you.

She assisted me with four reservations today. They were at different locations. Each one was correct. Appreciate someone that is patient, kind and doesn’t rush you. Thanks Queenie for assisting me today and hope that with future bookings that I have you or someone with your disposition. Have a wonderful night.

Hugo was great, very informative and tried all options to help me find what I needed. Although the room I needed was not available he still tried to find something to accommodate me. Thank you for going above and beyond. I will definitely book with this company based off the service I received. Great job, Hugo!

I thought I was calling the actual hotel courtesy desk.. When I asked if it was the actual hotel that I that I was talking to, she said yes! She did not make it clear that she was part of a booking agency or that we would be charge extra for her services! I feel like I have been scammed and only a refund of the difference between what the hotel actually charged you, which was around $77, to what you charged us, which was roughly $113.... This was totally wrong and unacceptable and will not be forgiven or forgotten without that refund!

Luvensky was very mean and rude. I always stay at Hilton, but lately I’ve been treated very badly. This person hung up on me way before I could say something. I will start going to other hotels. I travel a lot for work and I’ve been staying at your hotels for years and all I get is bad attitude from your operators. Not to mention they always mess up with my order.

Still waiting on a phone call back... All I asked was the rate for May 25 1 night. He said, "Yes have rooms... Can I call you back.." Still no call... I've booked another hotel in area. It's been over 35 min. No call back. NIRDALY wanted me to rate... Take my time for this need a incentive. Yes should had been one.

I made a reservation today believing I was dealing with the Marriott I wanted to stay at. The lady that I spoke with quoted a room rate of $144.00 a night which I agreed to reserve. Shortly after I received an email with additional charges added to my reservation which I was never informed of. I immediately called back and asked to cancel the reservation but was told that it was non-refundable. I was never informed of this policy nor was I informed of the additional charges. This closely resembles a scam and I will never use this company again. I will be sharing this unfortunate experience with others and recommending that this company is not to be used or trusted.

The gentleman who assisted with my reservation was very helpful, thorough and friendly. He insured that I had my confirmation number and reviewed all the details about my stay at La Quinta. He made sure that my dog was approved. He was very nice. Thank you very very much.

I had to reserve a room as I was not able to get on my flight due to non Rev (If you know you know). One of the first questions I asked was, "Do you have a shuttle from the MSY to the hotel?" And I was told that they do. So I booked the room. Of course once everything is completed I found out that they don't.

Vanessa did an awesome job helping make our hotel reservations. She was very friendly and professional. We were happy with her assistance. The rates for the hotel are a great value. We have had customer service before that was not a good experience but Vanessa did an amazing job. Thank you Vanessa.

My son has to go to the Cleveland Clinic every 6 months for check ups as he had a double lung transplant several years ago. We always stay at the Intercontinental Hotel which is attached to the Clinic and offers a special room rate for transplant patients. My son forgot to make the reservation months ahead as he usually does, so the week before he and my wife were supposed to fly to Cleveland, my wife realized the hotel was not booked. She looked online and saw what she thought was the Intercontinental website.

I called the local number (**) over 12 times only to receive a "wireless caller not available" message each time. I called ** repeatedly trying to get to an agent. The first time I was transferred to another VRU that didn't have an option for my needs. The second time, upon my request for her to verify the local number I have called over a dozen times she told me to look it up in the Yellow Pages or Google it. When I reiterated that the number I obtained from both the hotel website and Google wasn't working and asked for her to verify the number she proceeded with closing the call, "thanking me and telling me to have a nice day" and hanging up on me. I've worked for customer service giants like Nordstrom and Starbucks and I'm appalled that this is the level of service I've received after a recent stay. I just called for a receipt for work reimbursement. Unreal!!!+

Reservation 5/17-5/18 # **. Hotel Planner is SHADY and Dishonest! Booked a local hotel for a night that had a hot tub as an amenity because of back issues. Called the local number and asked the agent if he was onsite at the hotel and can confirm that the hot tub was working before I make a reservation. He confirmed he was onsite and the hot tub worked!! 20 minutes after checking in we found out the hot tub was NOT working so we CHECKED OUT less than an hour of checking in. MANY phone calls to Hotel Planner to get refund and only offered to submit a complaint for review to get refund. Email received stating “we utilized the reservation” (we DID NOT) and that “a hot tub was not mentioned at to the agent”. It was 100% mentioned and the reason I booked the hotel.

Staff Associate was very courteous, informative, pleasant, & polite. Staff member also, took time, with patience to assist with what request I was making. Offered and was appreciative to accommodate whatever was needed. The process it took for info given to locate was concise, considerate, not too complexed, or complicated. It also was clear and accessible. Additional options were afforded, as to the ammenitities from the Hilton Rewards membership bonuses are concern. Also, acknowledged how we can continue to serve one another.

You charged me more than $300 for a room that was going for $179 and I was stuck paying an additional $75 for my dog when I got to the hotel, because, in spite of me telling you I was bringing a dog, you didn't convey that to the hotel or tell me you were not including it in the amount you charged me. To boot, I had come off a long day of traveling and you rooked me into thinking I was calling the hotel directly because of your SEO. I will never book anything through you again and I will be sure to convey this experience to my friends and family.

Called a hotel from maps, turns out was broker service after wait on 8 min hold, had to repeat myself twice so hung up wasn’t going to repeat a third. Made two more calls and found my hotel within 8 mins later. The lady was trying to be nice but she seemed to be slow when it came to conversation.

Edger was extremely helpful in finding us a room near the location we are visiting. It was his perseverance that allowed us to remain near our desired location during an extremely busy time in the Massenia New York area. Again We are very grateful for his perseverance in this matter. What a breath of fresh air in service provided.

On 5/9/24, I thought I was calling the Mountain Host Motor Inn in Iron Mountain, MI DIRECTLY to reserve a double room for one night on 5/18/24. You charged my credit card $134.17. I got to the hotel today and that fee should have been $75.97. I never would have gone through you on purpose because Booking.Com has already ripped me off once. You need to refund me.

Not that you care from reading your reviews. I got screwed by your company. They answer the phone letting you think it's the hotel and never identify themselves. When I realized my mistake and called the hotel direct and rebooked I then tried to cancel booking with hotel planner and they wanted one night's room fee, taxes etc. I called them back within a half hour. I'm waiting on some escalation process that I don't believe in. I will be contacting my attorney.

Very friendly, helpful, professional and understanding! Great example of good customer service. He was very patient and explained things well. He was on point and let us now exactly what we needed to do. Overall, amazing! This was an emergency stay and he was great helping on such late notice. Would definitely recommend to others.

I was treated very professionally and courteously and I would recommend her to anyone. Also I will recommend her to everyone I can. Most helpful. She was very helpful and treated me very nice. She was the most helpful and courteous to me. She is a great person to deal with.

Miguel was fantastic. This is the first time I have made a reservation using my cell phone and he was incredibly patient and delightful. I thank him very much. He was incredibly helpful and a pleasure with whom to work. I wish we could meet him and thank him in person!

Heather was terrific!! Very kind and knowledgeable, and went out of her way to get us a good rate at the hotel. It is a 70th Anniversary party for great friends of ours, and their son had gotten a block of rooms for their party, at a rate of 189 a night, and that the front desk would give us that rate when we check in!

I spoke w Ms ** about a fraudulent reservation that I was trying to resolve. She was very kind, considerate, and helpful. She quickly resolved the issue in a very professional manner. Her clarity and ability to communicate effectively is a great quality in customer service. You are lucky to have her.

I accidentally used Hotelplanner.com, thinking I was at the hotel's website. My mistake. However, the agent I spoke with answered the phone and presented herself as though she were at the hotel in question. She even answered questions about the local area, though I have no way of knowing if she knew anything about the area. I suspect she did not. The price I paid for my room was about twice the cost had I booked directly. I was not told of the add on charge for being able to cancel the reservation. After numerous phone calls and a website that was originally not cooperative, I was able to receive that portion refunded. Needless to say, I have learned to be much more cautious when booking hotel rooms, and would not recommend hotelplanner.

Very efficient and helpful in setting up my reservation and I would recommend your facility to anyone coming to Georgetown. I will be using this location in the future when passing this way; Cesar is definitely a great asset to your team.

Hello, Delora was very helpful and getting us a second room for our visit and got us the best price available. Very knowledgeable and courteous. We have stayed at the Abbey Inn on a regular basis and have loved the property. The breakfast crew is awesome. Your entire staff has been very helpful.

Customer service agent was kind of rude to begin with. Then I told her I would call back cause I was going to check rates online cause the rates she quoted were kind of high…, then she just hung up on me. No bye, no ok sir no problem - just CLICK!! Check your recorded of the recorded call and listen for yourself. This woman should not be answering the phones. Customer service is dying in this world because of people like her but doesn’t have to be. Management, do your job and retrain this woman or part ways. Fyi... Used a different one when I booked it.

Dealora was representative/agent. Called to book a room during an event in late July - specified that I wanted to be able to cancel with 24-48 hour notice and simply reserve room - paying at arrival. After we spoke, I received a charge from Protecht ** that I was charged $61.12 to cover cancellation with a total charge of $719.07 to my card immediately. No other details provided. This agent did not disclose the charge for cancellation ahead of time or a charge to my card today at all so I phoned customer service to cancel this reservation and was told that a request must be placed and a refund would take 7-10 days.

Exceptional assistance. Ease and convenience in reserving a room. I would book again and stay here again because of the exceptional customer service. Thank you for all of your help! I will refer my coworkers for their stay in this area as well. I will stay here for next year's event as well.

I phoned directly to reserve a room, so glad I did! Nanoushka was extremely helpful in finding me a suitable room at a price that was totally acceptable. I tried the main reservation number but didn't feel quite comfortable as I needed to include a pet. Glad I called directly!

Dogs under 70 lbs are only allowed Nov. thru Feb. We are really bummed out because all of our families stay there at least 6 times a year. But we understand rules are rules. Our little champion poodle is just under 6lbs so we thought since the airlines the little one sit on our lap that maybe hotels do too. Thank You.

The employee Assisted me by finding me a room with the best rate, discount and excellent directions to the hotel. Also, he was patient and very professional when I was challenged with a fraud alert and it seemed as though there was insufficient funds for my debit card payment.

The hotel wasn't a favorite of mine. The room was so so. There was nothing cereal & granola bars. Nothing hot like eggs & meat or oatmeal. I'll not be returning. Very over priced. No 1 was professional dressed.

He was very helpful effective and polite! Holiday Inn was booked and he found another hotel for me that was in the area I wanted. He found the exact days I needed as well. Very annoying that I couldn’t get a room in the Holiday Inn where I stay so frequently.

Paige was very courteous, professional and helpful. She made my booking process easy and quick. We choose Hampton over other nearby hotels. We’re staying for our granddaughter’s graduation weekend. Your hotel is conveniently located for us. We know that it will be clean and accommodating. Thank you Paige. Thank you Paige.

Christiana was rude on the phone. I called to verify the rate online. She was short with me and was acting like I was bothering her. And had the audacity to hang up the phone on me. If she doesn’t want to do the job, she needs to find a different job.

The lady who took my reservation misrepresented herself as an employee of Marriott. When she answered the phone she said, "Thank you for calling Courtyard Marriott Vicksburg." She did not advise me that I was talking to a 3rd party. It was only when I arrived at the hotel that I was made aware of this. She led me to believe there were only 2 rooms available and the rate she gave was what the room was. When I arrived at the hotel, I discovered she lied.

Remarkable. David literally found me a room, the last one at the facility, for the price I desired. His customer service is impeccable. He is beyond patient and very empathetic. I am truly grateful to have been connected with him. He resolved every issue I had without hesitation. I honestly cannot thank him enough. What a blessing! Thank you so much!

Matthew did a great job on our reservation. We were trying to get a reservation in Eugene during a very busy event for the city. He searched and found us the closest property within our price range. He was able to work through the process and kept providing feedback during the call.

Spoke to rep and they gave us false information. They overcharged us and lied about it being the only room available when there was 7 more rooms available and discounts available for first responders. We called within 5 minutes after making rep, Charlotte said we would receive a full refund in 48 hours. It’s been 5 days and still have not received anything.

Kraig was very professional, helpful and very clear in giving all information. Would love if all individuals were as clear in conversing as he was. Professionalism goes a long way especially when traveling (we all know how frustrations can spur at any moment). Thank you for your kind and professional booking.

Vanessa was polite and handled the reservation on the phone after online booking was not working. I am not happy with the online as it stated it was cheaper which is misleading to your customers. It makes your customer believe it is done that way so we have to call and be charged more. Vanessa did a wonderful job with the booking.

Brandon was extremely helpful and patient with me.... and my questions! He helped me compare the room prices to help in my decision. He wasn't reluctant to answer anything, he never pushed me off and acted like you didn't have time to answer my questions and I just found him very helpful and I just thought someone should hear about this.

Troubled to find out this is not Marriot. I am being charged a large amount for a stay that should be half the price with no cancelation option. If this is not Marriot it was misrepresented to me. Phone was answered like it was the hotel I was trying to contact. I feel robbed.

Martin was very helpful and kind throughout call! He sourced the best room for me. He answered all my questions and knew the property immediately without having to put me on hold. Handled all of my requests easily and effortlessly.

Thanks for your help. We stay often with the hotel being so close to both of the Mayo buildings and getting the Mayo discount. Always a nice stay with friendly staff. Free breakfast is always tasty too. With the hot tub back open we plan to continue staying. Looking forward to the next stay.

The Radisson Inn was booked. He found me a room at the Quality Inn and he was very nice and polite and very helpful.. Coming to Grand Rapids for a concert. Never have been there before. He was very helpful in listening and telling me how to get where I needed to go.

The person I spoke with acted like they were at the hotel. Did not get room I ordered even though receipt said executive room. They ordered me a mini executive, which I expressed I did not want. They said it was all paid and even sent me a text day before that it was all paid. They didn't pay resort fee, which I had to pay to get my room of $112.00. They did give me a balcony, which was suppose to be in my reservation. Hotel Said I booked through Expedia, which farmed it out to this corrupt company. Had to pay them cancelation funds, which turned out that I had to prove to them I was in the hospital or other trash, when I tried to cancel. Complaints to Expedia forthcoming. I would like a refund for the $112.00 and S55.00 for cancelation policy. Cathy **. PLEASE PRINT!!!

Steve was hard to understand but was nice. He said I could cancel up to the day of check in BUT he didn't mention there is a 30% cancelation fee! That's a lot of money if I can't go! I would NOT of made a reservation if I would of known that!

He did a great job! He asked very good questions and made sure I understood everything he said! I would enjoy working with him again! He made sure he had all the information added correctly! Hope all the people who work for you are as good as he is, because I’ve felt with some really bad ones! Excellent job!

What a quick simple process it was to make our reservation. We have stayed here before and why we are coming back. I only waited 30 seconds before she answered. Was extremely courteous and knowledgeable. You have a huge asset in her. Don’t let her go. See you in a week!

I was booked for 2 nights and not 1 and the place that I was booked at was a DIVE. It was the worst experience I have had. My name was spelled wrong, the hotel will not refund me my money. I am never using this service again and I will tell everyone I know what happened.

I accidentally ended up with HotelPlanner.com when calling to make a hotel reservation. I thought I was calling the hotel directly. The woman on the phone was not upfront about who she was working for and at one point mentioned how third-party businesses can sometimes leave you without a room and booking through them was better (even though they are a third-party business). She told me the hotel I wanted was full and booked me into a more expensive room nearby. (It wasn't. I eventually called the hotel myself and got the room I wanted.) The hotelplanner.com agent added in travel insurance I didn't need. All of this was charged to my credit card upfront, which is not what hotels usually do.

I prepaid and booked a hotel through this website six months in advance of my trip. One day before my trip I called the hotel to confirm my reservation and they said they had not yet received payment from Hotelplanner $1796.00 that I paid. I called Customer service for Hotel planner twice today and this is not yet resolved and I’m flying in tomorrow to check in this hotel. Question is will it be resolved by tomorrow?

The woman was very kind and professional. She helped me find my room and booked it for me. I’m very happy with her service. I always loved talking to a very kind and professional person who I could always rely on to help me with my needs. I recommend her to anyone who needs help finding a room because of her outstanding professionalism and courtesy. Thank you for listing this hotel and finding excellent workers!

Agent did not give me the federal per diem rate, did not explain it was not available, and made the reservation anyway. When I told him to cancel the reservation he said he could not and transferred my call. The next agent said I had to hold for 5 minutes and there would be a cancellation fee (for a reservation 3 weeks away!). I think I’m done with Marriott Courtyard.

I would give this place zero if possible. I never even heard of HotelPlanner.com. We wanted to book the hotel directly so we did an internet search to find the specific hotel we wanted and called that number. They answered as Holiday Inn Express that we wanted so we asked them if they accept dogs and they said yes they did. We booked the room and when we got there the hotel said no they did not take dogs. We told the hotel we would stay the night and to cancel the rest. The hotel said we would have to talk to Expedia. We were totally confused and told them we never talked to Expedia. We booked right with the hotel. The hotel finally gave us a number and it was hotelplanner.com. They fraudulently answered as the hotel and booked our room.

Very helpful, great spirit. Has the gift of conversation. Mary goes the extra distance to see if that she could find all avenues to place you in a hotel for the night. She tried for me. Sometimes you just want to bypass the front counter and just get to your room. She’s that next best rep!

Just wanted to share how impressed I was with Sommer while handling my reservation. I had called twice before to the same number and had nothing but rudeness displayed towards me. Sommer went out of her way to help me find and make a reservation in Charlotte NC. She was professional, kind, empathetic to my concerns, and just truly went above and beyond in helping me. I wish I had her working for our company. Please give her a shout out as I feel feedback to employees is vitally important for employee satisfaction and retainment. Thanks again to Sommer for her kindness and professionalism that was completely off the charts.

I called because I couldn’t find a direct number to the hotel. Agent located a room, quoted a price of 137 and some change, which is $50 more than what I normally pay. I asked why and she stated there was a $37 fee, and all hotels charge it. I told her I’ll just drive to the hotel and make one there, she said there were only 3 rooms left and it would probably be gone by the time I get there, I felt like she was really trying to push me to make the reservations. She continued to speak over me as I tried to tell her never mind and then just hung up on me. Immediately after the call was disconnected, I got two requests for a review. FYI - I found a direct number and got the room, with tax and NO FEES for $85.32. I’ve saved the number and will use that from now on.

Hilton property in the Augusta area.

Assistant was polite. Friendly and very professional. She was knowledgeable about the other motels' availability in the surrounding towns in our area. And she was then available to assist us in obtaining a different motel. Would definitely like to have rented at the Holiday Inn Express but they were full. Her assistance with getting us into a different motel was affordable and convenient.

Tried to check in after receiving an email to do so but told online that reservation not found. Called reservation number 3 times to check, receptionist said could only make a new reservation, not check on old one. I hope I have a room for two people after my sister’s funeral tomorrow.

The worst experience. Did not identify they were not the hotel when we made our reservations. Did not inform us of their cancellation policy. Charged our credit card immediately. Would not refund us. Offered a voucher which we denied. Currently our bank is disputing the charges for us. Buyer beware! Ensure you are talking to the hotel specifically!

Timothy was very, very good. Stated step by step instructions. Very patient and helpful. Clearly stated availabilities and costs relating to the season. It is that time of year. Have a great day!! Ok. Give me a BREAK. I'M not writing a book. Timothy was great, helpful, patient!!! Very business like but yet friendly.

Jessica was great, very helpful and courteous. On the phone she made us very welcome and made us feel important. The 5 stars are for Jessica! However when I told my employees that we will getting reservations to stay at this particular Econolodge, They said, "No way! The last time we stayed there a few months ago the roaches ran us out!" So we canceled and opted for an AB+B for this stay. Hopefully the roach problem is or will be solved for others.

She was able to help me when the first 5 people could not. I particularly disliked the 3rd person who lied to me when she heard I had a voucher. She quoted me a room rate twice the amount it should have been and said it was the last room. I called the hotel to verify her lie.

This lady did a great job. She was a counselor, a therapist and a professional. You have a fine employee in this young lady, and I cannot thank you enough for helping me through a crisis. I would recommend anyone use their online services as well as call in. I had to call in because online where I live doesn’t always connect and my connection was so bad that I needed to talk to someone and after already having somatic experiences, I’ve found someone that I had a bad experience with because we tried to book something that should’ve been bookable and then found out that we couldn’t, it turned out pretty funny because after everything was gone through to have that happen it was just like don’t take yourself so seriously and it made my day so at the end of the day we did rent a room, but it was also the experience that count at the most.

Wonderful booking experience! Very polite and appreciated that he re-confirmed including spelling front to back! I dislike mistakes in spelling by not listening. When I have a great experience, I only need about 50 words to say wow and thank you!

Rooms fully booked at desired hotel. He checked a number of other hotels and finally found one for me. This process consumed a great deal of time but he patiently kept trying. I seldom find someone who is as patient and competent providing telephone support to random callers. I believe I’ve said all I have to say.

Booked reservation with whom I believed was LaQuinta in Clarksville when in fact it was a 3rd party! Told there were only two rooms available when in fact there were many! Charged over 50% of the rate for the room which I could have had at the front desk! These are bad business practices! Not only are they unethical but the woman was deceptive and blatantly lied when I was talking to her! Told you would not accept AAA for a discount.

Very good, very professional, courteous, explained everything I ask. Easy to book a room. Was very knowledgeable of his job. Would be interested in other properties to book. Looking for rooms in Iowa City Iowa, Rapid City SD. Mitchell SD. If I call this number are they able to help me with the cities mentioned.

My experience was absolutely non stressful and helpful. Being that we live in a time when most people are at ease with online reservations, purchases, communication, I still prefer talking with polite individuals. Carolyn was just such an individual. I hope that the rate that I was given was designated for Jehovah's Witnesses. I look forward to my stay.

I wish I would have been offered a price match, I had a reservation at Sonesta in Auburn Hills Michigan for 134.00 for a King Deluxe and breakfast. The cost for the same kind of room was 232.00 at Comfort Inn. So I will be staying at the Sonesta.

VERY helpful, expedient, & professional. Neal offered various advice & helped me understand availability. He also quotes prices & locations which helped me decide. I would give him an A. I am pleased to be a Hilton honors member.

Voice was pleasant and clear and the process was simple. We normally book on-line but was surprised how simple and helpful our agent was. Now we can only hope for great weather in May! We love staying at the Bluexl Heron especially because it is pet friendly and the staff is a always nice and accommodating. The view of the beach, sand and ocean beautiful day and night

Joyce did a wonderful job. Asked probing questions and answered all of mine. She did an excellent job. Very pleasant and helpful. I would definitely recommend this place to my friends and family. I'm very happy with the reservation and the way it was handled. My daughter and grand son will have a lovely stay here.

Edgar ** was very helpful and professional. He was able to meet my overnight requirements. The first option did not work in my price range, Edgar found me a suitable option within my price. I would recommend his services to any of my fellow travelers or family members. I really appreciated his attitude and professional behavior.

Could not have asked for a more polite and helpful person. Thanks for helping with price and availability. As we are traveling because of a death in the family assistance from someone understanding and professional helps with an already stressful situation. As an infrequent traveler it's a great help to have someone this competent.

Very helpful and answered all of my questions. Understood our needs. Great customer service. Based on my experience with this staff member I am satisfied with the information provided. A great customer service employee. Satisfied satisfied. Courteous, helpful. Would recommend.

I called for a last minute booking and the hotel was full. Neal was very considerate and looked up several other hotels in the area for me, checking both availability and cost, and was able to secure a last minute room in my price range. It was a huge help!

I am so happy to report that Javier was very kind and helpful. We really appreciate the help in this time as my grandfather passed away and we needed to quickly book a two night stay for an upcoming funeral. We have stayed here before and it’s very clean and comfortable for our family of three people. We are looking forward to our stay. Thank you!

Very very helpful. Called with a reservation issue needing multiple rooms over multiple days, while my choice of place to stay was booked she took the time to find other accommodations for me. Would be nice if every time I called for a reservation I could speak with someone like Lauren.

Alex did a great job getting me a reservation, especially since the website had confounding roadblocks. He was patient and pleasant, conducting the telephone transaction with thoroughness and professionalism. I find it ironic that the review website has the same type of software problems that led me to ask for help from a human for my reservation, such as not being able to recognize data entry into some of the boxes.

Receptionist did a good job of making my reservations for June 2024. We will be attending a family reunion for my 95 yr old aunt. We have stayed at this motel at least four times in the past for our family gathering. The staff have been very kind to us and allowed by us b to use the breakfast area late in afternoon for a brief visit between cousins before we parted.

Was not told on the phone that my reservation was a nonrefundable reservation. I wasn’t happy because my mom is turning 85 and what would happen between now and then if something happened. I would have never made the reservation through this site if I would’ve known that it wasn’t a nonrefundable room.

Esteban was friendly, thorough, and accommodating. I had a very pleasant experience requesting a block of rooms for my husband's birthday celebration. He greeted me with a positive tone, asked about my day, repeated information that I shared in order to complete my request, and thanked me at the end of the call. Thank you!

Lauren was very informative and courteous with the purchase and explaining the convenience of the hotel and the questions I asked about it, She also had a very cheerful attitude and voice that brightened my day making it very easy to get a room scheduled, fast and efficiently for my mother. She also explained that it's pet friendly, and has pool access, and best of all accomodated us with a first floor because my mother is disabled.

Zoila was very nice. I’m not happy with how I had to call the number to book the reservation as online kept telling they needed a correct address and there was no place to fill in my address. Apparently, the price was no longer available. After trying several times to book online I did call and she was very nice.

I asked if any other motels in Decorah for my Oct. Reunion. He offered the one I had booked or more pricey one in Waukon. All else sold out. I thanked him for trying to help but will keep one I had booked earlier tho not excited about it. He was very friendly.

Associate was very friendly, courteous and business like. He was Very nice and went above the request to help me get a handicap accessible room even calling the hotel to ensure they had the room available. He repeated the order and made sure it was what we needed. Having been on the road for 6 hours it was nice to have someone to help us find a room that worked for us to rest. He is a great asset to your company!

Customer service advent at hotel was very helpful and patient and yet professional! He explained the policy concerning cancellations. In addition, he share about amenities such as. Breakfast and checking in and out.. His direction concerning paying was clear. I’m looking forward to an enjoyable family reunion and stay. He was quite informative about the rooms that I book and the property. I would rate him A plus!

Victor helped me in getting reservations. He was very polite and formal and made sure I had all the correct info. I received an email with all the information that I needed. He answered all my questions appropriately. He did a great job and I was very pleased. Thank you very much!

He was very pleasant although his accent is strong and a little hard to understand. But he was very polite and helpful. I had to pay almost double to stay an extra night. But staff are nice to deal with and met my needs well. I would probably stay here again.

Lauren did a great job handling my call. Very nice, courteous and well spoken. I didn’t think that I would get this opportunity to say how well she did, but as I hung up, that is exactly what I was thinking. Not sure if I got lucky by getting her, but she was very pleasant.

This is a total joke and a rip off. You take and pretend to be the actual hotel. I called and then charged me $100 more than what the room actually cost. You also charged me a bunch of fees to cancel the reservation and more fees for a protection plan, you are nothing but scam artists taking people's hard earned money!

I WOULD NOT RECOMMEND using them to book a hotel. I was misled about the room at Days Inn. I was told the room was beach front and a full breakfast was served! Neither of those statements were true! When I got there and found this out I called to cancel the room. I was told they would listening the recording of me booking the room with their customer Service guy and if I was told it was beach front and full breakfast they would reimbursement me. 6 days later I received an email saying they called days Inn and they didn't approve the refund. That's NOT what the agreement was!! BTW that DAYS INN is not where you want to stay at with your family! I thought it was gonna be like the one in PCB! ITS DEFINITELY NOT!!! I usually don't do this! But I was lied to and then they DID NOT BACK THEIR WORD!!!!

Alex was very helpful and mostly professional answering questions and booking my stay. I have no worries about my reservation. He read back my reservation to make sure they were correct. Was very pleased. I’m looking forward to meet him upon my arrival. Hope this is a start of a great weekend.

I made three hotel reservations and paid for them and Alex was terrific. The best. Great service, valuable employee. Deserves any incentives available. I had called previously and the person was rude. I don’t know if we got disconnected or he hung up on me. Give Alex a raise. Thank you.

Terrible experience, English not first language, I could not understand her, & she could not understand me, and she talked much too fast, had to repeat my e-mail, about 3 times. I am so tired of dealing, over the phone with people that, English is not their first language, also, they will talk one hundred mi an hour. The last spiel I got from this lady, I literally could not understand a word, why would you put your customers through such misery?

Called to get info such as what's included in the room and laundry facilities. Patrick was very helpful and answered all of my questions. Have stayed at Holiday Inn in the past with good experiences. Looking forward to my week long stay at your hotel. See you soon and thank you again!

She was very thorough and courteous and she spoke very good English. She sounded like management material. I once had my own business and if I had the chance I would hire her. I couldn’t t believe that everything got reserved just as she had explained it to me. She also had a very pleasant voice with good pitch and good tone.

Arturo was extremely patient and helpful in navigating and completing my reservation! He was so kind, helpful and understanding of my hearing impairment. He explained everything to me and made my reservation process easy! I’ve been enjoying my stays at Extended Stay America Suites very much! All of your personnel are informative and friendly.

Noe did an excellent job helping me with my reservation. He was friendly, outgoing, and pleasant. Noe's demeanor was kind, thoughtful and his considered reservation skill were helpful. Thank you for your excellent customer service Noe! :) The time it took to complete reservation was short, accurate and complete.

Amanda is an excellent representative of your hotels. She listened to what I was looking for in securing lodging and she delivered. Amanda was thorough and also patient. Positive experience, pleasant attitude, very knowledgeable about the company she works for, its procedures, guidelines and policies. Amanda demonstrated professionalism representing her company and also genuinely wanted to fulfill the customer's needs and requests.

Our AAU tournament in Pittsburgh got cancelled and we found out 2 days after I booked the hotel. We called to request refund and was told no and the associate hung up on us when asked for reasoning. Terrible service.

Edgar was polite, pleasant, patient, and very helpful! I like his way of letting me finish what I was saying before suggesting something more better! Edgar should be given a raise and the opportunity to train others! He was calm throughout the whole transaction. I would highly recommend him to teach others how to treat people.

Javier was very helpful and communicative, and very friendly, have never stayed at Courtyard in Lubbock, he didn’t hesitate to answer all my questions, I’m hoping it will be a great experience and stay within this hotel, thank you Javier, if we like it, will def be back, will be happy to put a face with a name.

I was shocked to learn that the rate advertised of $113/night was not the actual rate after taxes and fees. Instead, the actual rate is $188/night. I was not offered or asked about discounts that might be applied (senior citizen, veteran, AARP, AAA, etc.). When I called back about that, I learned that since the reservation is confirmed, no discounts can be retroactively applied. I also learned that my reservation is non-refundable, should I choose to cancel it or shorten my stay. I am deeply disappointed and will not forget this regrettable experience. I would like to discuss this with someone in senior management at Fairfield Marriott.

I’m giving this employee very dissatisfied rating because when I asked her if I was speaking to someone at the hotel SHE HUNG UP ON ME. Very poor customer service. No one should have to accept that type of treatment. I would like to hear back from you on this rating.

She was so nice and so helpful and actually found us a room. Very clear ENGLISH, and I appreciate that., we booked the room with her help. I am satisfied with our choice of hotels. We needed a pet friendly one and she searched and found us one.

Nashema went above and beyond helping me find a hotel on such short notice. She was very pleasant and kind and was willing to search for me a hotel that met my expectations. She also reassured me that the hotel was close to my other desired location. I look forward to my stay. Thank you for making this an easy and enjoyable experience!!

Was told the cost of the room was $150 dollars plus a pet fee then when I got here I was charged another pet fee because it wasn’t actually a pet fee. I will be disputing the charge with my credit card company. The room costed me a total of $325 for one night.

Edgar was very nice and professional. He did record my email address incorrectly, but I was able to correct it. I was reserving with an event in Perryville, MO with Heroes for Kids Con; 7/19-7/21. There is a block of rooms available for this event. I was told I could not get the discount. Otherwise he was helpful.

I called to book a room as part of a wedding. I was told no more queen rooms only a suite was left. Provided the bride's name and your agent acted as though she was booking as part of the room block for the wedding. Charged me upfront and now when I discovered the wedding rate less than half of what was charged you aren’t refunding my money. This is a deceitful and fraudulent transaction. The hotel spoke with your agent and requested a cancellation and full refund on my behalf. Still has not occurred.

I tried for two days to confirm my Thursday reservation, but was unable to connect on any number or address. Bummer. I Finally got through and was told I would be transferred to another number for confirmation of prior reservation. No pick up within 5 min. Another bummer. Called back and got reservation for second night. I find no way to confirm my Thursday reservation. Work on your phone system.

Alexandre was helpful but I had a difficult time understanding his accent. There was also a delay in us hearing each other so we kept talking over each other which was a little frustrating, but I understand that is out of his control. He checked mileage from the hotel to the place we will be visiting and I appreciated that very much!

Christiana was very helpful, friendly and made the reservation process easy. Always nice to have a competent person to work with and one who understands what the customer is looking for. Unfortunately the printed reservation doesn’t convey particulars of the reservation other than basic information which is not particularly helpful.

Very poor customer service. Waiting over 2 months for refund. Given the runaround every time I contact them. Credit card company I used is fighting for me, still no refund. Would not recommend this company at all!!

Kim did an amazing job. She was as very kind and got everything hooked up. There were a few obstacles here and there but she was able to bypass them and get everything squared away. Thank you. Thank you Kim!!! I hope everyone has the same experience and treatment I just received right now.

This company doesn't take discovery cards. The lady at the front desk made sure to tell me you guys never listen. Ms Rachel was great. She was quick to help out with what I needed. I should have just called the hotel themselves. It makes most of their lives easier.

Was excellent fast and prompt. Answered all my questions and was very helpful. I would book here again. Coming out of town to handle some business and get some rest. She assured me the beds are the best. Can't wait to arrive. Thanks for y’all services and the helping me decide on the best room for me.

I was charged $221 for a room rate for one night by Hotel Planner (scammer), when the next morning when checking out the motel clerk told me the room was under $50 when making a reservation directly with the motel. I will never use a third party reservation system again.

The guy hung up on me! Our High school was holding a special event at the Warren Double Tree hotel - nightly rate $135. This guy was telling me the rate was over $300! When I told him (again) about the rate we were supposed to receive, he hung up!!! Never will I support using your hotel for our high school or any other organization I belong to. This guy should be fired!

Great job. The person was knowledgeable and found me a great rate at a very busy time in Buffalo. We need to go for a college tour and she was very quick, helpful, resourceful and Kind. Love, love, love the help. Bethany did a great job. Thank you.

Got a very patient and effective representative for this booking!! The representative made sure all loose ends were tied up. I have had trouble at this hotel before when I had to make changes. Generally a well ran hotel with a great staff.

The representative did not even try to meet my family needs. She just told us she can’t help us and good bye. I then tried to confirm whether I was talking to a Marriot representative because I never experienced this before and she said, "We can not help you" and hung up the phone.

Great job- someone else had called for me and was told no rooms available- the other person did not understand about the room block- Juliana did & was very efficient- it was greatly appreciated as this location was where I preferred to stay for the meeting I am scheduled to attend. She is certainly an asset for your venue.

Catherine was a pleasure to work with. It was very much appreciated that she spoke English very clearly. The wait time was less than 5 minutes and the overall time it took to make the reservation was less than 10 minutes. Please extend my sincere thank you to Catherine for the outstanding service she does.

Nick was easy to work with over the phone and I enjoyed booking my room with such an amazing young man. He was well spoken, answered all questions, and was very knowledgeable. I will definitely book at Hilton again! I will also recommend this hotel to family members who are attending the Winston Reunion.

I was delighted to have Robert as my customer care representative in your reservations department. He took the stress of booking a reservation and made it a simple and easy to understand process and found me a great alternative accommodation when my first choice was fully booked. I highly recommend him, he is a great asset to the Wyndham reservation service team. I wish all reps were as considerate and easy to talk to. Thanks again, I will definitely be using this service again to book in the near future.

Intended to call hotel directly while traveling however phone number got me to HotelPlanner. I booked but when got to hotel they were able to give me $50 savings. Hotel rep had to convince the rep for hotel planner on my cell that I wanted to cancel. To receive voucher had to call and then 10 weeks to get. Months later wanted to use voucher plus booked more nights but had to cancel due to sickness in family. Now 10 more weeks to get refunded for even greater amount. Would not recommend this company.

The receptionist, Kimberly, was extremely pleasant and I felt at ease communicating with her. She searched for the best rates possible and I was very satisfied with the results. I would certainly entertain staying at this hotel in the future. Included in the reservation is a 1 month free access to the Global Privileges Loyalty program. This offer includes discounted hotel rates and numerous other travel benefits; such as Shell gas, TSA Precheck, Airport Lounge Access and International Roaming. I am pleased that I chose Candlewood Suites Rocky Mount to spend my time.

Susan was very helpful and found a handicap room with a walk-in shower. The hotel I requested did not have one, so Susan searched the area we were in and found one for us. It was just a mile or 2 away from where we were. We were glad to get a room since it was a last-minute reservation.

Agent was very efficient and knowledgeable, it was a pleasure dealing with him. He explained everything to me and gave me a very good rate for my stay. We can’t wait to come and stay at your beautiful hotel. We will see you in a couple of weeks. Thank you, Tom

Brandon helped me with my reservation. He was helpful, kind and went through everything with me. Thank you. He made it easy. He made quick. He was polite. He answered all my questions. I appreciate it all.

Was trying to book 2 rooms but he only got us one and then wouldn’t remove the one too. Because it didn’t do us any good with the second one. Then he charged us more than what he quoted. Then told us we had to talk to someone else and gave us a number that couldn’t help us.

Thank you, Alex, for your considerate service in handling my reservation. It made booking easy. I can't wait for my upcoming trip to Monroeville, Alabama, at the Mockingbird Inn. I appreciate your help.

Bethany ** was a delight, and she was extremely helpful. She made what would have been a difficult and time consuming endeavor a pleasant experience. I will absolutely recommend your services. Based on her help today. She actually helped me find a room based on my preference, even checking other hotels for me. She definitely went above and beyond to help me find a room in a nearly sold out city, on the weekend of a major event. She is truly an asset and I am deeply grateful for her assistance.

A thank you to Patrick because he help me and my fiance out a lot with finding a hotel when we didn’t have the right one and he was very nice and respectful and he even saved us some money. I would definitely book a hotel with him again. Thank you to Patrick. He was amazing.

On March 2, 2024 my family were driving to Olympia Washington from Reno Nevada to host my son's celebration of life. When we were close to Olympia I called a number I got off of Google for the Hampton Inn Suites, 360-474-4105. When the man answered, I asked if I was speaking to the Hampton Inn on Martin Way, he said "yes". I told him we needed two rooms for two nights, one with a king bed and the other with two queens. I was quoted a price of $740.00 and that was in line with my previous reservations at Crater Lake, Oregon and Westport Washington. At the end of the conversation we reviewed the request again. 2 rooms 2 nights. When we got to the Hampton Inn they only had us there for 2 rooms, 1 night and both were for 2 queens. All totally wrong. The night clerk there said they would fix this reservation and also let me know that when I called I was I didn't talk to them but to a 3rd party, Hotel Planner.

Good evening. Karlo was very helpful, very courteous and extremely patient with me throughout this process. He was quick to respond to my questions and even follow through with placing me on hold to get the answers that I may have needed to add check on my room request of its availability. I would truly make another reservation. I would ask for Karlo.

First of all, their webpage was made to look like the hotel’s and I called them by mistake. Then they overcharged me $200 more than the hotel rate. Next, they didn’t tell me it was nonrefundable until it was too late. When I tried to verify the reservation on their website it showed no record.

We made a hotel reservation on February 2 of this year. My wife broke her arm and we had to cancel the reservation for the hotel for March 30. We called and canceled the reservation five days before and we were told that they have a no cancellation policy. The courtyard Marriott has a 48 hours cancellation policy. Hotel planner.com said they could only give us a voucher for half the amount. I did put it on my American Express. I am hoping that they will be able to get a full refund of $197, if you are planning on doing anything with this company, I would stay away from them or you will lose money, especially if anything comes up that you need to cancel. We called them a few times and they hung up on us. They should be ashamed for treating people that way. The Better Business Bureau should get involved.

Excellent Service was given by Arielle. She went above and beyond to suggest ideal rooms to accommodate my family. We put paid in full on 4 rooms directly with hotel. One room had a deposit with an online service. Arielle suggested to pay directly through the resort and saved us &100

Eric did a great job facilitating and explaining our reservation request. He was knowledgeable, congenial and engaging. Reviewed everything, asked appropriate questions and answered anything that I inquired about. Helped us with location of the hotel and what was included with the stay. Don’t know what else to say than that we are very pleased. Pleased with our exchange.

Pleased with accurate information and friendliness. Answered my questions clearly and gave understandable directions. Gave clear information about amenities as well as rules and restrictions regarding cancellation and rules about the possible ways that are required to get your money back. We appreciated his clarity and knowledge of the hotel rules and offerings

Could not understand Bea about cx policy 30% until 2d before check in then 100%. Will cancel through Visa Bank of America if the charge goes through. Also told by Bea that the shuttle fee is included from Point of Rocks to the hotel. But the hotel says that was not included in the price.

Great experience. Representative was informative, pleasurable and helpful from start to finish. Great representative for the hotel. Unlike other hotels, we received complete explanation of room, price, rates, and fees prior to processing a card. Will definitely use the Wyndham hotel system again when we are traveling and in the Yuma area.

I’m needing a block of 80 rooms. She was very helpful with tell me who I would need to speak to. She was very helpful with take my information and making sure everything was correct. She took her time and explain what my next step would be with a service Rep. So now I’m just waiting for him to give me a call back. And Thank you for your time. Renee

Nashema did a very good job. She went above and beyond to find me a hotel room for 2 nights and tried to get the price down. Well the only reason I continued the call was because of her. She was very knowledgeable and helped me out. I will consider booking again because of this young lady

I called the # I Googled for Fairfield and got your representative. I explained to her I wanted a local Wenatchee Washington # for Fairfield for several reasons. She texted me the # right away. Great customer service. I had stayed at Fairfield for business reasons with my boss. We have a corporate account and I wanted to talk to the local Fairfield because I was making the reservation on my own this time and get easily flustered, your representative got me to the right place so really helped sideline my anxiety.

Alexandre was professional, courteous and helpful. A pleasant encounter all the way around. It sure beats navigating confusing websites on the computer. Looking forward to our family trip to the "big city".

This website charged me $900 For a $600 hotel stay. I was overcharged $300 For a hotel reservation. When I tried to contact someone No one would answer the phone. This website is a scam. I would be really careful. If you try to book using this website.

When I called I was under the impression that I was calling Springhill Suites in Peoria, Illinois to make my reservation. Now I find out this was not the case & I am unable to cancel my reservation. Extremely upset. Also, even though I spelled my last name numerous times, it was spelled incorrectly.

Zola was very helpful, professional, patient and friendly and very informative. She tried to get me to the best rate possible being a senior and asking if I had AAA OR AARP. I am just a senior with AAA. When I mentioned that I’ll be traveling alone I told her that I wanted a nice motel and she said that she totally understood.

I called about getting reservations next month but you guys were full up. A very nice girl named Bea was very helpful and even tried to help me find a room through another hotel down the street. She was very cordial and nice, rare these days. You oughta give her a raise….

She was a nice friendly woman. So professional and amazing customer service. Very knowledgeable and excellent communication! She clearly explained hotel policies, amenities, and services, making sure I had all the information I needed for a pleasant stay. Their friendly demeanor and willingness to assist created a welcoming atmosphere that made me feel valued as a guest. Knowing that I will be greeted and served with the same level of excellence that I experienced.

Carolyn took my reservation very nicely and professionally. She had a pleasant, easy to understand voice. An asset to your company, unlike some man I spoke with earlier that had a terrible accent. He also stated that he refused to honor any discount offered through Expedia, which is unusual. He also quoted me a price which was over $100 different than I was originally told.

It took over 20 minutes to get through to Hilton to try to resolve this issue on my bill. The phone number on the reservation is one character too long. I guess I’m supposed to figure out which character should be omitted. The voice prompts when I finally got through asked for an itinerary number that starts with H there is no such thing on the reservation confirmation. The woman on the phone was rude. It shouldn’t take 20 minutes to get through and she shouldn’t hang up on me.

Alexandra was fabulous! Helpful, patient and extremely knowledgeable! I couldn't ask for a better experience. It was fast and perfect. I was looking for a Holiday Inn but Alexandra explained that this was a holiday inn and that I had the right place even though it was a clarion now. I couldn't be more pleased with Alexandra's help!

He was very helpful and respectful while we were on the phone. He had a few problems with the computer which kept us on the phone for a while. He was very patient and I appreciate people in service that make things easy. I may have misspelled his name but he had a voice you could not forget. Now hopefully I can use my Hilton points when I check in on the 14 th of April. I have not used my Hilton points yet and have had them for some time. Hopefully my room will be completely paid for when we get there

Steve or Steeve, was very helpful as far as the actual physical hotel location and with helping us to see if we are able to walk to certain venues in a timely manner. We always try and stay at a Holiday Inn Express when we travel, love the breakfast buffet. Thank you!!!

I just spoke with Lauren to book my reservation and she was super friendly and she spoke with care and confidence. She answered my questions without hesitation and seemed to have a lot of knowledge about the hotel itself. She spoke clearly and made sure I understood the process as well as all of the information.

Booked a room for one night. Joselito suggested a wait list for another adjoining day to be available. After talking with a family member we decided to cancel and will definitely get back to Vernon Downs hotel for our future plans. Joselito was very professional, polite, and helpful.

The gentleman took his time with me and wasn't very pushy like he was in a hurry. He asked all the necessary questions to make sure we picked the correct hotel with an indoor pool and breakfast included for all one price. Thank you so much. I hope we enjoy our stay.

She didn't help me at all and was rude and hung up on me without helping me AT ALL!!! I JUST NEEDED TO KNOW THE RATES!!! I couldn't make a reservation till I knew how long I needed to stay and I needed to know how much money I would need to have!!