HotelPlanner.com Reviews

I was supposed to get a group rate for a meeting, which was confirmed, then charged the regular rate (almost double) on my reservation. This was after confirming the group rate. In addition, I was unable to cancel online. Very disappointed with the service, additionally, the hotel was unable to cancel the reservation. Stephanie was the person helping me.

She went above and beyond to find us a suitable room as my husband is legally blind and we had to have a wheelchair assessible room. We are in town for a wedding and will be seeing old friends. She did an outstanding job. Very personable as well. Most pleasant. I would highly recommend your hotel due to the excellent customer service that I have received so far.

Julio ** was so helpful finding me two rooms for October 18. This is the night of the Billy Joel concert at the Superdome and everything is already sold out. I am surprising my husband for his birthday and taking him to the Billy Joel concert. He is a huge fan. So Julio was so kind to go down a long list of hotels until we found a nice 4-star hotel with two rooms. He went beyond what was expected and I am truly thankful for his help. The world needs more Julio Cesar. We all need that special person to make things happen. God Bless you, Julio and thank you so much for your help.

I kept asking the gentleman for a rate that we were supposed to get as part of our group booking for a charity event. Tell me rates were based on availability and this was the only room left. After we hung up, I went online and booked directly with the hotel for a rate that was almost $100 cheaper per night than he was quoting me.

Service was great and although we had some small difficulties getting the correct information put in, he was very patient and thorough. Knowledgeable and caring customer service agents make everything easier!! Reservation was made and it was a fantastic and enjoyable interaction.

Luis Alfonso, I thank you for helping book a room. I can’t wait to see my room I booked and it’s really a good deal for two nights. You really gave me a rundown without me having any problems or confusions. Y'all should give this man a 5 star! Overly Trim.

Cecelia was superb. She was very polite and professional. She is the example of what customer service is all about. Based on her replies, I would recommend Residence Hotel to my friends and family. We hope to visit soon.

Phenomenal service, grateful for the time given to explain options. Courteous, patient, responsive to questions. Thorough with details regarding program, points, options. Most of all, a great listener and also conversation was exciting to appeal to audience. Thanks for the exceptional service and ability to answer all of my inquiries.

It’s so nice to have somebody that really cared about my upcoming mini vacation, he was knowledgeable, encouraging, benefits, and amenities of the hotel and clearly wanted me to have a nice vacation. Definitely somebody that enjoyed their job. Spent a decent amount of time on the phone answering my question and was knowledgeable of the resort

BEWARE: DO NOT use Hotelplanner.com. A $229 per advertised night turned into OVER $880 for 2 nights. They have lots of fees including "Refund Protection" - this DOES NOT MEAN YOU GET A REFUND - even if you cancel two months in advance. I sent medical notes but it wasn't good enough. BOOK DIRECTLY WITH HOTEL OR LEGIT SITE! Highly concerning they request you to email them MORE medical information.

This place is terrible. My wife booked on 4/27. Today is 4/30 a room to attend a wedding 30 days in the future. Refund protection was purchased and plans have changed. We asked for a refund HotelPlanner canceled our room but now says we still have to pay the full price. Incredible, room rate went from $190.00 a night to $399.00 with all of the inflated taxes and refund protection which was useless. Do Not use this company they suck and will rip you off.

I booked this reservation online in a hurry. I needed to speak with an agent to make corrections. Thankfully, I was connected pretty fast to a live agent. I spoke with Emil regarding an issue with an upcoming reservation. He was patient, friendly, and thorough. Good service makes for loyal customers.

He was first very upbeat, kind, knowledgeable, friendly. He asked how he could help me. All I asked for, He accommodated without question. He offered a discount, and I ended up. Friendly, made you relax during the process. So personable. Nothing like I've ever experienced before booking a room. Engaging. Accomplished my needs. We look forward to our trip. Thank him so much. Other family members will know about our experience and we hope they will choose the Quilty Inn as well. Thank you.

Making my reservation was a quick and easy experience. Marsha was very pleasant and easy to speak with. I would do this again if I need to. Tried another hotel chain first and had a very hard time understanding the agent and the connection was bad and kept breaking up.

I was very pleased with my experience during the time I was making this reservation over the telephone. Julio ** was extremely helpful. He answered my questions and was very patient while making this reservation. I would indeed refer a friend to use the service. My reservation at Quality Inn on Merchants Drive in Knoxville Tennessee was handled very professionally.

Daniel was really great on the reservation call. I typically do not have them patience for “call center” conversations, but he made everything easy and was very professional. I will definitely call again. FIVE STAR RATING!!

Marc did a great job in assisting me with the booking in a professional manner. He was able to get the rooms and also confirm all the multiple nuances from having the confirmation emails be sent to multiple locations while also confirming the conference pricing as well and making sure I was all set prior to disconnecting the call.

I requested a jacuzzi suite. Got to the hotel and reservation was not honored because jacuzzi suite was not booked by HotelPlanner. Paid hotel a higher rate than what was shown and received a voucher from HotelPlanner for the problem. Made the same request this weekend and stressed jacuzzi suite and paid a small premium for the jacuzzi suite after using the provided voucher from the prior stay. Got to the hotel, same result. Not only was reservation not honored, but the jacuzzi suite was booked by another party. In both instances HotelPlanner agent allegedly called the hotel to arrange for the jacuzzi suite prior to my acceptance of the terms of the reservation and subsequent payment. Ended up staying at another establishment last night. My experience with HotelPlanner was a waste of time and money. I believe I was deliberately misled, certainly on the second reservation. Caveat emptor.

I needed payment information and this woman was amazing with her help!! I could easily return to her! Thank you! Very excited about this trip! My husband and I have experienced some terrible winter days and really need a get away vacation! A beach, a pool and the sunshine and sand is the best!

On my way back home from a week abroad, I needed an unexpected hotel due to exhaustion, pouring rain and a time change. Emmanuel’s hotel was full when I called en route, but he went the extra mile, checking available hotels along my route and in my budgets. He even booked the room for me over the phone! 15 minutes later I was checked in. This kind of service rarely happens!

I called to make an appointment over the phone and I spoke to a man named Edgar. He was so nice and polite and was very up on his information. I would recommend him. As far as the hotel goes I have not got there yet so I could redo the review after I stay. Thank you.

When we booked the hotel we were told that it has a pool and an elevator. I had my disabled mother in law with me and she had to climb the stairs instead of using her wheelchair. Also there was absolutely no pool for my kids. When we booked it I let him know we have 3 adults and 2 kids. When we arrived at the hotel they had the reservation for one person. The hotel kept my deposit since I had "extra people" even tho it was supposed to be reserved for as many as I had.

Hugo was very informative and answered questions that I had concerning booking online and through the IHG app. I always book my room through the app but was informed if you do not receive a confirmation after booking with a booking agency, your room may not be guaranteed. Thanks Hugo for your time and help!

Was told during check-in there would be free breakfast. There was not. Upon checking in the front smelled like cigarettes and trash. Could not sleep. People next door were so loud it got very annoying. I definitely would not recommend staying here especially for the price.

The young lady was very helpful in getting me affordable reservations near the eye-surgery clinic to accommodate my need to return the next day for follow up. This allowed us to avoid two 150-160 mile trips. I much appreciate her desire to do a good job! I would use this service again if the need comes up.

The bathroom needed to be repaired, the tub was peeling. There was a half used roll of toilet paper and no replacement. The people running the motel were very nice. They said there was a breakfast but when we asked they said no that the coffee maker was in the room. The coffee pot was not clean.

He really helped me worked with my budget getting a last minute hotel reservation from the airport heading to Columbus. Shopped around for me and giving me choices and why. Also l like the payment process, very easy and straightforward. My friend is staying at Hilton in Columbus where l could not reserve because it was full and told David to keep me as close as possible because we have to do a lot together here in Columbus before getting back home to Atlanta

He was very helpful in getting us a room at a good price. He deserves more than five stars. Thank you Jacob for everything. Same thank you is not enough. Words cannot express what he has done to keep your company moving. If I was his boss, I would give all my employees like him a raise a healthy raise.

I called specifically to ask about allowing small dogs. There WAS quite a language barrier with the MainStay reservation desk, but I understood they did allow dogs & so I made a reservation for my husband. After a long exhausting day of traveling, my husband had to frantically find another motel since turned away

Very helpful. Communication was clear. Confirmation was promptly sent. Special request was entered. Positive experience. It was good to communicate directly with the hotel rather than go through a third party reservation center. The reservation agent verified everything and I received an email as well as text. Thank you very much.

I appreciated Emil, as he had a calm, kind and courteous demeanor when listening to my concerns and request for an earlier check in time. He understood and took the time to route me to the correct person who could follow through with my request. Emil is an asset to your company.

The representative was very professional and informative. He spelled out my email and stayed on the phone with me to ensure I had received all required confirmation number for my checking. He represented the business as if he cares about it and not just an employee. He is the true many of someone loving your business as if it was theirs.

Cecelia was very nice. She helped me with everything I ask for. Great experience. I would definitely recommend to a friend. I hope you take care of her because good help is hard to find. I think you should reward Cecelia for her great job. She is amazing. She is the best employee that I have been on the phone with today.

Jenna was Awesome! She was pleasant and helpful. Looking forward to my stay. Thanks to her, I was able to get an ADA room for my mom. Thank you so much for the great experience! I will be sure to always recommend Beaumont by Wyndham Hotels to anyone looking for a hotel in Gurnee Illinois. Hooyah!

I called and asked for a single bed king and was told it was available on the second floor. Arriving and seeing the wrong room, I checked the email and I was for a two queen. I would have not booked the room for the price if I was told what I was really getting. Very disappointed.

Zion is was GREAT! Very professional, knowledgeable and Nice. Plus her name is Awesome. Thank you for taking your time to answer and direct my call to the appropriate department. The Hyatt should keep you forever as the Role Model Employee. Zion definitely represents excellence and Culture of Hyatt and did I mention her name is AWESOME!

My business partner was driving through isolated areas of NM and AZ, needing a safe hotel (Gallup seemed too dangerous). A quick search gave me options to select. The CSR was very nice and helpful as I was making a late night call to reserve a room for partner.

Benjamin was very kind and helpful with me to make a reservation over the phone. He even offered me cancellation insurance. He was not pushy plus he had a lot of patience when we had to run my card again and I appreciate that very much. I would definitely make a reservation with him again.

It was much easier. Faster and cost efficient than I initially thought it would be. I was very pleased and my mom will go absolutely bonkers when I tell her the great news. Thank you so very much for your help today. This is my favorite place to stay in Ocean city for years now.

Pleasant, patient, very professional! Listened to my questions and answered appropriately. Followed through on my requests and most satisfactorily handled my reservations! A pleasure to work with Brenna! I wish every encounter online could be as professional as this one was! Brenna is a credit to her profession.

Jesus ** was very professional. All my questions about the room was answered. This Hotel was recommended by family in Durham. They refer all their out-of town guest to your hotel. I can’t wait to stay in your hotel. What more can I say. I love the cities around Durham. So many places to eat at. My food experience is always amazing.

Representative was very good and helpful. She was patient and professional and informative. I appreciate the fact that she took the necessary time to find me the best place that would suit my needs. This was a very good experience and I would strongly recommend this experience. Thank you. Steve **

When I called. I spoke with Jenna. She was enthusiastic and efficient. She did a great job booking my room. My reservation was completed in record time. She was easy to understand and spoke in a normal tone that I could easily hear. I am looking forward to my stay.

I want to thank Elizabeth for going over and beyond for me. She was Great! She has great customer service! The Edgewater Hotel should feel privileged to have her. If more people were like her, this world would be a better place. So I’d like to say thank you very much for all your help. Thank you Jeremy.

After too many failed attempts to reserve online I called directly and we had a bad connection. David solved the problem but spoke too quickly to catch all he said. He was unable to give me my Bonvoy discount, so I will probably skip Marriott in the future.

Dawn was very pleasant and helpful when booking our reservations. She informed us of the best possible prices for the room type we requested. She explained all the amenities available as well as the check in and check out times. At the end, she repeated our reservation and made sure everything was in order and that we didn’t require and other needs.

Luvensky was very helpful, spending a lot of time on the phone trying to accommodate my hotel stay and the logistics of my stay with 2 dogs, an elderly one and a feisty 6-pound one, accommodating us with a room on the first floor. Due to this accommodation, it made our stay much easier.

I was given excellent service over the phone while booking a room in Fairmont. She was very thorough, polite, and helpful with my booking. She answered all of my questions and stayed on the phone until I received my email confirmation as I requested. She was pleasant and offered additional service if I needed it.

Booked in record time. Mary ** was fast, efficient, calm, laughed at my jokes, made sure she covered all rooms and cities I gave her. She found the only room letting the area. I will continue to use your site and cancel Booking.com.. I am impressed with your all over site.

The man on the phone booking my hotel was wonderful! He was very kind, patient and willing to answer any questions. I have booked hotels online before and has not come out well. He was willing to answer any questions, gave me my confirmation number over the phone so truly appreciated that.

Buyer Beware!! We were given the impression that we were talking directly to the Margaritaville Island Inn in Pigeon Forge, TN when booking three rooms. We were told to buy the insurance to receive full refunds for our bookings, in the event we needed to cancel. They required all the money up front $4,429.00. Within 3 hrs we decided to cancel one of the rooms, because one family member was not sure if she would be well enough to go. So we cancelled one room then were told we would receive a voucher for the cancellation instead of a refund to our credit card. After waiting several days, we received the voucher. And again we asked to get money back instead of voucher, because we rarely travel and the voucher said we had to rebook somewhere before July 3rd 2025.

High quality service with a dash of smile. Great personality and enthusiasm. Very good sense of humor. Really believed he would have given me a better price if he had authority to do so. Oh btw great accent. Gives a bit of an international flare to the delivery of his high quality service.

Be very careful! This is a hotel reservations company. They are a third party facilitator. Reservation are locked in with absolutely no modifications, and changes, allowed! They collect FULL payment at the time of Reservation AND they will only CANCEL a reservation and offer rebook at a higher daily rate. I booked 2 night stay reservation. I requested to change my checkout date. I am using the first night and not the second night. I was told they needed to create a ticket and send to their Escalation Department. They do not have the authority to modify only cancel reservations and rebook at higher rates.

Very courteous, efficient, helpful. Quick and to the point and offered other services. Pleasant experience. ☺️ Seemed to understand point of last minute booking and accommodation for Easter break with swimming 🏊‍♂️ for Grandson. It is a beautiful day to enjoy the waterfront. It is nice to be able to plan an experience on the fly. Happy Easter.

Very, very, very, helpful. Friendly. Got my hotel room booked with a lot of ease. She went ahead and took my payment so we would have an easy check out. She made it very easy for me to book my hotel room and I appreciate it!!!! Super super nice and friendly. Very good phone etiquette.

Edgar made booking so easy, he is very knowledgeable. He took the time to find our needs. We walked us thru paying using the cell. He provide us with all the instructions. He then Proceed to send us a text with confirmation. The text had the address, date, address and confirmation.

I worked with David to book a room at Holiday inn in Porterville Ca. David was very personable and kind and we appreciate his hospitality. This is a very difficult time for our family as we are there for a family funeral. It was extra nice to work with someone who is patient and kind at this difficult time.

Luis was very accurate. Went over the whole process. Very well done. I was never interrupted. He was very courteous. He never had to excuse himself from distractions when we read the credit card's numbers. He was spot on. His speech was impeccable. A lot of times when you call to make reservations the agent has a strong accent.

Mike was very helpful. He was thorough and got my reservation completed promptly. We are staying for the Bravenly Summit and he was able to get me a room within the block of rooms. I look forward to our stay at St Louis Marriott, Downtown. Mike was a pleasure to work with.

I had a truly great experience working with Bridgette Rohan. From the start, she was personable, professional, and polite. She took the time to really connect with me and showed genuine interest in my idea. We had a thorough and productive discussion, and she clearly outlined the next steps and even scheduled my next call.

Paige was able to find us a place to stay for the night that fit well within our budget. She explained each offer and was patient as we chose which hotel would best suit our needs! I highly recommend Paige. I feel she was very thorough and kind with me. Best of luck, Paige - you did a great job.

Reservations went well! Keep up the good work at Hampton Inn Terre Haute. Employees are very knowledgeable and kind to customers and my coworkers. I just want to say thank you for making sure everything was all set. Again Keep up the good work and hope we can do business in the future.

I spoke with Jose ** when I called to make a reservation. I was very happy with the attention I received. Since there were no more rooms available there, he was super helpful finding me a room in another hotel. I also really appreciate his patience because I was having a hard time using my cell phone during this time. Thanks.

My representative was very informative and very polite to me. Very good personality and was great at helping me get the answers I needed today. I wasn't able to book my room today. But he told me to check again next month to see if the room we need towards the end of the year is available.

Dave was super, took the time to explain, my english is not perfect but Dave was cool. But first his talk to automatic voice, it was so bad at the end, the machine ask me 5 times my phone no. Good thing Dave fix everything, thanks. Very excited to see your city. Good night.

Helpful and informative. Found me the best rate without me even asking! We love staying at this hotel. It’s always clean and the lobby is amazing. It’s our go to hotel in Lubbock, Texas. The breakfasts are amazing. Everyone is kind and friendly. We’ve stayed many times and never had a bad experience:

Jonathan is an excellent customer service representative and is easy to talk to. You have an amazing employee and it’s a pleasure to be able to book a reservation with someone who linguistic skills are superb. He listened carefully to the reservation requirements and then made sure he was able to fill that requirement.

Leo was very professional and easy to work with. He made sure that the reservation would meet my needs and was very thorough. He was also very patient and answered all of my questions. I have stayed at Hampton Inn several times in the last couple of years and had positive experiences.

Very patient and helpful. Leticia was knowledgeable and friendly. Would like to have her on my next call. Booking online is difficult for some people and phone calls are necessary. She was the right person to assist me on this hotel reservation need. Customer service is not always helpful when we call.

Excellent!! Maurio did a really good job trying to get us a hotel room for two adults with no kids for 3 nights in the Bluffton/Hilton Head area for Easter Weekend and the Heritage Golf Tournament. He checked rates at several hotels in the area and even some outside of the area.

Very quick and to the point. He listened very well and spelled everything perfectly. There was no issues with finding what I needed and I never had to repeat information. I would highly recommend using the service. The motel was very nice, and well maintained.

Gil was personable and professional. He was able to secure a room with two queen beds and an ocean view for me. He was able to answer my question about parking and shared additional information about amenities and services. I would gladly have him make my reservations in the future.

… Efficient, careful, repeating to get 100% accurate, professional and with caring, several supportive comments… And warmth that in my humble opinion (as a very experienced middle school teacher) is genuine! -A completely satisfactory plus plus plus transaction. I may have spelled her name incorrectly, for which I am apologizing. I believe she has excellent “people” skills.

I was looking for a one night getaway and Tarah was able to take care of me. She went out of her way to make my reservation happen during a busy spring break weekend. She was able to not only find my room but accommodate me with everything I was looking for. She had all the answers to my questions and able to give me directions and locations of a nearby restaurant that I was wanting to visit. I think every business should have someone that is polite and good at their job as she is.

This company's refund policy is that of 1930. I want everyone to know that they try and charge 1 night stay if you cancel. I made a reservation for 3 nights in error. Called to turn it to 2. Meanwhile I was under the impression I was talking to the Marriot. That wasn’t the case. They made me cancel the entire reservation & rebook. And charged me $15 rebooking fee. Now, because I want to cancel the whole reservation they are trying to charge me 1 night stay. If I booked through the hotel. Which I thought I was I could cancel with no penalty. Buyer beware.

I was trying to book a room online which said the price was $188 for the night. I have always had great service at the front desk when we stayed there in the past so I decided to call directly. I couldn’t quite understand the gentleman who answered the phone but he said the price is $218 and that their website was not updated? Not sure but I will make reservations down the road unfortunately. It’s too bad because we stayed there every time we visit my husband’s hometown 😢

There was some damage at my home and I need a place to accommodate us for about 2 weeks. Choosing your location was important because of the proximity between my home and work but also because the space need to accommodate three adults. Our preference would be two bedrooms with a suite in-between. The representative I spoke with checked and shared with me, stating your hotel has that but I should call closer to the time that accommodations are needed. And at that point we would know exactly if a suite was available.

Humberto was very pleasant to work with, he made making my reservation very easy and was very helpful. I appreciated that he was patient and understanding that my husband has mobility issues and was able to book us in a room to make his stay easier! It was such a pleasure to talk with someone that truly seemed to care!

I usually do business online. But because I needed a handicap room, I had to call. Humberto was a big help. He was professional, but friendly. He made it easy for me. The reservation process was quick, and giving my financial details was secure. I have stayed at the Best Value in Central Valley before. I am looking forward to being there again.

Martin was extremely patient and helpful with several complicated reservations. I had a complicated situation and he was able to help me figure it out. I’m very grateful to him and I would recommend him in the future to anyone who needed an agent to work with. I thank him for helping me.

This is a scam. They act like they are Hilton and don’t mention their terms. Trying to get you to buy in and then charge you a 1 day hotel fee for cancelling. Plus they charge at least 50% more than hotel does!! The post interaction is even more frustrating. Can't believe I fell into this. Crap. They are scum.

Oscar, was very helpful and walking me through the process. I want to thank Oscar for his support. He made the process easy and painless. He was very polite and very respectful and patient. He was very attentive and knowledgeable. I will continue to use this hotel and tell my friends and family about this hotel and how positive Oscar was. Thanks again.

Great job! So helpful. The young man was very patient as I tried to book several rooms for a wedding. He was able to accommodate my requests and did an outstanding job. I did not have a good experience with booking this reservation earlier so his assistance was greatly appreciated.

The customer service assistant did an excellent job completing and reviewing my reservation. Easy to understand and very pleasant! He listened well and answered all of the questions I had. That is all I have to say....

I called to book a room for my children and I and was hung up on by the man that initially took my call. Called back and was greeted by a woman named Kim. She took her time to help me book a room and was very patient and kind. She stayed on the line with me while my payment went through and then let me know that my room was booked. She advised me of the check in/out time. She was very professional and courteous. She was accommodating and made me feel very welcomed as a guest. I hope that I have the opportunity to thank her in person when my daughters and I check in.

She was prompt, polite, and knowledgeable. Very nice, very helpful and it was an easy phone call reservation. I was informed of the price, the cancellation information and given a confirmation number immediately. The whole process was done in less than ten minutes and I was on hold for maybe 20 seconds. Sometimes telephone reservations are difficult and this experience was not that way at all. Thank you for the excellent training your team has been given.

Kevin was very attentive to every question I had and provided a pleasant experience making my reservation. Thank you Kevin.😃 We have been to New Orleans several time and always look forward to our travel there. It is also important to have a good night's rest after a long trip. Wyndham hotels have been great for the stay and rest.

I did not get an email confirmation even after I made the change in my email from the text stating the email bounced back. I gave her the email speaking and spelling it out. I really would like an email confirmation I specifically asked about discounts and finally when she finished input I actually received the discounts I inquired about.

Jorge was an amazing representative for the hotel. He was kind and knowledgeable and very helpful. The room was a little pricey for the location but we've stayed with them before. 6 years ago. Thank you Jorge for all your help. Have a wonderful day. It was last minute so thank you.

Adrian assured me numerous times during our call that I would not be charged for my room if I canceled by 6 PM. I called at 4:20 PM to cancel because our plans had changed and I was told it was nonrefundable by Juan, whom also apologize for Adrian “being a liar” (his exact words) & then proceeded to hang up on me when I asked for a supervisor.

Rodrigo ** provided excellent customer service in helping me find a room at a nearby hotel for LaCrosse college graduation. The Candlewood hotel was booked, so he offered to check other hotels in the same area for room availability. Rodrigo found similar accommodations at the American Inn and Suites on Rose Street in La Crosse for us.

You did a disservice. When I told you I had a dog with me, you said “no problem”. Quoted rate of $139. When I arrived at hotel was informed and charged $75 pet fee which I complained about. Because of this subterfuge, I will never stay at any Hilton property again. Btw, I’ve used Hilton properties dozens of times over the course of 35 years. Sign me, former customer.

We were looking for somewhere we could stay with our service dog, cat and belongings as we wait for our new home -- Lauren was a wonderful representative, answering every random question we had and every concern we had as well. We definitely look forward to staying the week and hope that the bar she set so high is maintained and/or exceeded throughout our stay.

Jorge worked very diligently to find accommodations for my booking. He was very kind and patient. I was actually surprised that he took that time to help me get my booking. He never rushed me and he answered all my questions. He went over each booking and explained each one to me. Great customer service!!!

Zion was extremely helpful & so friendly. Very good experience 👍 I was very impressed. I had so many questions and she did not hesitate to answer in a very professional manner. I am very familiar with Morgantown & she helped me with things I wasn’t quite familiar with. 🌟🌟🌟🌟🌟 This reservation is for a wedding & check in time was running close & she put me in for an earlier check in

Oscar was friendly and efficient. He provided me with all the info I needed. I don't know what else you want me to say. I'm satisfied with the service. Oscar, Oscar, good job Oscar. This app is annoying, no shade to Oscar.

I called what I thought was the Holiday Inn Express in Adrian MI but ended up being a Third Party Booking Agent. Jesmae answered the line; Reservations; Holiday Inn Express and we spoke about the dates that I needed. I explained that I had another reservation and I needed to change the dates check in a day early and depart a day early. Jesmae stated she could ‘merge’ the reservations. She stated that in order to book the room I needed to pay for the 1 night stay upfront because the hotel needed to ensure that I would not cancel my reservation.

SHE WAS AMAZING!!!! She helps so much. She was very helpful in every way. I feel I’m going to have a wonderful time. Amazing, amazing, wonderful person, amazing, wonderful, wonderful person, great people person. My family is going to have a great time. Did I say she was amazing? Yes she was amazing. Thank for everything!

The gentleman that I made my reservation with told me a $20 pet deposit was included and I also had a fee for a refund protection plan. He proceeded to give me bad directions telling me the approximate location of the hotel from Interstate 10 taking me an extra 30 minutes on a 20 hour drive. Once I arrived at the hotel the gentleman at the front desk informed me the pet deposit wasn’t included and that I overpaid when I made the reservation. He said the hotel on got a payment of around $55, and no pet fee.

The reservation specialist was extremely helpful in locating hotel for me close to the Mayo Clinic. Her pleasant demeanor as well as her knowledge and expertise made the interaction very enjoyable. Management should be able to gain an appreciation by the fewest words.

I called the hotel about getting a short notice room. The young lady who assisted name was Rosa **. She was so very helping from trying to get the best rate to asking if I needed an early check in or if I needed assistance once I reached the property. To say this set the tone is an understatement. I know my stay is going to be great.

He was very helpful and explained everything as well as the description of each room, the prices, etc. I appreciated his patience he had with me as he answered every single question and wasn’t in a rush to get me off the phone. He was very professional! He did great!

Awesome job prom service, very knowledgeable in assisting me with my business and a very great conversational approach made me feel like requesting a supervisor to say what a wonderful job she was doing, We need more professional communication skill personnel employees to please the customer service. Thank you guys very much for your patience and support. I really appreciate it, Let’s continue working together as we move forward with our business

Dellora was very pleasant on the phone, explaining all options. She was very helpful and patient since it took 3 tries to enter card numbers successfully. She is an asset to the Holiday Inn and I hope she is compensated accordingly. Looking forward to our visit later this month.

Adrian was very polite, efficient, and answered all of my questions in a timely manner! If I had another opportunity I would ask for her again. She gave me the information I needed, and asked me if there was anything else she could do for me. I said no that she had been informative.

I have a hard time hearing and she was so helpful and understanding when I had to keep asking her to repeat. She was very thorough and wanted to make sure she had everything correct with our reservation. She didn’t have the kind of room we wanted so she went through what rooms they had available.

The person was so polite. Took good care of me. Told me about the free breakfast. She was understanding about what I wanted. Made me excited to visit less summit. I am excited to have a king size bed. She was decert about my card over the phone. It was overall a good experience.

Easy to book. Answered my questions to my satisfaction. Knew how close hotel was to my hospital which made decision easy. Easy to understand. Very polite. Reviewed booking before and after decision was made by me to confirm. Was able to answer any questions I had. Good job. Wound up asking if any questions which tied it up nicely.

Humberto helped me make a reservation on behalf of my mom today and I had a great experience. He was very friendly, helpful, and patient with me - it is definitely the best customer service I have experienced working with Hyatt Regency Pittsburgh International Airport. I would recommend to a friend.

I spoke with a very nice lady named Francesca. She assisted me in booking a room. She explained all the charges and was quite helpful. She also was inordinately patient as I made some special requests and she entered everything request into the computer. Please give this wonderful lady a BIG raise!

Timothy was wonderful, so kind and helpful! I needed to secretly book a room for my daughter, so she could attend an event as a surprise for her Dad, and he helped me get it all done quickly while my husband was out of the room. He was a gem!!

Checking in was very fast, Alvaro was excellent with getting me what I needed, from the price to telling me what I needed to do with getting a shuttle to pick me up from the airport. Very much appreciated him. I would absolutely recommend Alvaro to a friend or family, he was fast and efficient and very friendly. Thanks.

Excellent service! Very professional and friendly!! Helpful with the technology and carefully reviewed the details of our stay at the Aurora Inn. Provided me with additional information so that I could make sure of further services to be used. He was aware that we were driving from out of the area and we wanted to use additional services.

Cynthia ** lied to us stating we were going to get Hyatt rewards when in reality she booked us at a higher price and we did not get our rewards like she stated. When we arrived at Hyatt we were told we had booked thru Expedia. Your company has a liar in your booking department.

My class is having a 50th reunion in June. The committee chair persons secured a discounted rate which was to be honored until the end of May. The price was $159.33 for each night June 26, 27th. When I brought this up to the representative I was told that there wasn't a group rate because nothing was paid for in advance. The rate I was given was $174.99 for 6/26 and $249.99 for 6/27. I was also told there weren't and queen doubles available. I then followed up with committee and made a reservation confirmation #**, 2 nights for $318.66. I'm not sure why this representative did not give me accurate information. Not sure if it's a communication issue with your organization or if they were just trying to upsell me for more money. I feel the agent should have at least offered to look into my question and get back to me if necessary. The difference between $623.22 and $318.66 is substantial.

Our room is terrible.. it smells like smoke and is in very poor shape. If we weren’t so tired we would leave this place! Holes in the wall and curtains are broke. We are so dissatisfied!!! Wish we would have kept driving... can’t believe we paid 152.00 a night for this.

Kim helped me make the reservations I needed for a last minute stay to visit a relative who is hospitalized near this location. Her phone presence was pleasant and personable; she was both knowledgeable and efficient in accommodating my needs. I wish that all my interactions were as easy and pleasant as this one!

I needed to know whether the room had a micro fridge and how far away the Inn was from the Serenity Center located on 7510 Brous Avenue. Della Answered my questions and was efficient scheduling our room for April 23 to April 27. Thanks.

Very knowledgeable. Great representative. Helped me out a lot. Knew the way around the city. Very very helpful. Slight slight accent that was pretty hard to understand but other than that really good. 10 out of 10 Will recommend for anybody. Rooms are very well priced and is close to a lot of stores.

Martin was a pleasure to work with today. He booked 2 rooms that will be perfect for my coworker and myself while we are in town. Thank you Martin!! Martin was kind, funny and helpful!! He even tried to save me some money on different rooms.

I called to request a room at the Centennial for Sweet Sixteen Tournament, the gentleman said the hotel was full, but had a “sister” property. He put me in a brief hold, returned to call and said "I have great news, we have the room you requested at the Davenport, with rate and tax, price would be $480 per night." I agreed to rate. Then he had me key in my credit card on a link (red flag #1!!!). So today I look at my credit card bill, he charged $3437.86. I have been scammed. I called immediately and kinda lost my mind, on the fast talker scammer. I could have reserved this hotel on my Bonvoy App, but Centennial Property AND Davenport, didn’t appear in the choices. And now I’m basically held hostage, all hotels are booked.

Leany went above and beyond, trying to find a room for me. She did more than I asked or expected. A very pleasant and positive encounter. She was professional and courteous, Job well done. Best wishes and salutation.

He helped me with making reservations and explained to me the meals/activities for the days we are staying. It was very helpful because I wasn’t aware that the Arkansas Derby is the weekend we will be in Hot Springs. I have stayed here several times in the past and like the location and all of the seating/firepit areas outside the hotel. Have a nice outdoor pool as well.

The gentleman was very helpful in helping me and getting my reservations for this weekend. He had very good customer service. He was very knowledgeable and very helpful. And he also found me a cheaper room, get as well and I very appreciated his customer service. I also would recommend staying at the hotel when I would go back again.

Luvensky was very informative and friendly to the need at hand for my reservation. He made sure that I applied my discounts and made sure that I had a room for the weekend. Very kind, courteous and professional he was. I would love to have him again to handle my affairs concerning reservations at the Marriott.

I was very satisfied with the professional service of Francisco **. They had been very well trained to handle customers service and I thank you the staff to hire a very educated and professional agent. I definitely will be booking again with this hotel on my next coming available vacation around Christmas time.

Very prompt, professional, and helpful!! My last hotel block was canceled and they helped me and my wedding party quick!!!! The sales agent at the hotel was so helpful. Samantha at the hotel was attentive and understanding!

Mario ** was very nice and professional. I had several reasons to go elsewhere but he was very nice and solved all my issues. I would recommend him to any travelers. I was really looking for a certain price point and with my AAA discount we got it. I look forward to my stay and meeting Mario.

Stephanie assisted me with a reservation. She was extremely polite and knowledgeable. She answered all my questions and quickly booked the reservation for our upcoming stay. She took the time to explain everything we needed to know. It was a true pleasure to deal with such a friendly person! She is an asset to your facility!

The customer service was very helpful, went the extra mile to find me a vacation closer to where I needed to be as well as a hotel that would match my pricing. Very professional, very polite. I would definitely recommend a friend and family to come and use the services. It will help them get the most for their money.

Adding to my existing reservation was more complicated than I thought it would be.. Perhaps a bit of a language barrier, but then later I discovered that I had been charged for some sort of refund protection (10% of total). To add to the general annoyance, it was somewhat difficult to reverse.

Alvin was very Friendly and knowledgeable. Very helpful in the booking process. Look forward to the stay. The online process was getting confusing for me for this specific stay, so it was nice to be able to call to get issues resolved. Wait time was very acceptable and call was pushed through within 25 seconds.

He must have been having a hard day. Don't worry I will not call again I will book online. So please listen to this call and give him some feed back.

Thanks for your help, Max. I was a little late in making my reservation so I was pleased you could find a dog friendly hotel for my obedience trial weekend. It is not always easy to find reservations, especially when you don’t reserve super early. You were extremely helpful in locating a hotel that fits our needs. Thanks again.

It was more than I expected. Everyone was very efficient and courteous and wanted to make my stay as much as they could very impressive. Thank you for being accommodating to me. I had a misunderstanding with the continental breakfast, I thought it began at 10 o’clock, but it finished at 10 o’clock, but the young man accommodated me anyway and I was very cold when I came in and the young lady assisted me with getting heat right away because it was raining and I was very cold so everything went very well. I was quite impressed and I will look for a Clarion the next time I go on a journey and my check-in was very easy.

Robert provided clear and friendly service! He found me the room that I needed on the nights that I needed. He kindly addressed all of my concerns and made sure that I got all the discounts that were available to me. He even put a not in my reservation to remember to get my Hilton rewards number from me at check in so that I can be sure to receive points for my stay. I'm really excited about my trip to Denver. I was worried that I might not get a room at the convention center where I am attending a retreat. But Robert took the time to find me the room to meet my needs. It was a pleasure to speak to him.

She was courteous. She answered 😍 my questions w/ patience and professionalism. She read and explained the Refund policy and asked if I understood. Before I could hang up good, I already had my reservation and refund policy in my email. She was a joy 😊 😃 I was please with my experience. I ❤️ when representatives understand they represent a brand!!

I asked if it was the actual hotel he said yes, it was a 3rd party. Asked about the farm bureau discount that hotel gives he said yes. Another lie. Cancelled reservation 5 mins later, when I realized it was not the actual hotel. I should get a 100% full refund. Room rate when you call the actual hotel with Farm Bureau discount is $119 a night, their rate was $255 a night. Robbery!

After spending a frustrating 2 hr trying to book on Booking.com, I called the hotel directly and was connected to the VERY PATIENT Jesus **. Thank you for being soooo supportive Jesus and putting up with me as I located my credit card. I am really grateful to have been connected to a human being rather than AI.

I made a reservation for the La Quinta hotel in Memphis with Miguel over the phone. He was excellent – courteous, very pleasant voice, answered all my questions and I would highly recommend La Quinta and Miguel for reservations. Miguel also answered the phone on the first ring and all of my questions give me information. I hadn’t even asked and did an excellent job. He should be a “team leader“. Miguel works at the headquarters and not at the actual hotel physical location where we will be staying. Which is too bad because I wanted to meet him and just tell him how good of a job he does.

Awesome job on the first experience, she rocked it.. So professional and personable. Was simple and fast. I hate this online stuff but she made the whole experience so easy I could talk to her for hours. Ashley is awesome at her job as I am 56 years old and she made this so easy, I will stop here again if I talk to her!!!!

Eboni was very professional and courteous. Her instructions were clear and precise. She made making the reservation and effortless. Clearly, she followed hotel protocol. Making the reservation only took a couple of minutes. Eboni was a pleasure to deal with and an excellent reservation agent. I would want to work with her again.

Israel was great and very helpful. I appreciated being able to talk to a human being who was very helpful and made sure I got everything I needed. I appreciate his communication and help. He also was very thorough to make sure everything I wanted was done correctly. I would definitely go back to this hotel because of the great customer service provided.

Jeff helped with making reservations for 3 rooms (March 21st - check-in). He was so professional, kind and patient with me! It’s so nice to have a younger person show genuine interest in helping my generation with technology. He made me smile. I am a new Hilton Hotel member and Jeff made me feel very welcome. Thank you!

I talked to Monica reservations representative today about making two room reservations for the 28th through the 30th of March and was very nice employee to talk to. She was very polite and helpful in making my reservation. I give Monica high mark for her professionalism and dedication to doing a wonderful job.

Samatha was very patient. She was calm and organized! Wish there were more people like her. I will definitely book a room again with Holiday Inn. She was great, great, great. Your company should be thankful you have her. I wish my help was as nice as her!

Fast, friendly, responsive, courteous, enthusiastic, articulate and solved my problem as best she could. I totally and wholeheartedly recommend her and hope she gets a raise. Very much appreciate her diligence and eagerness to help me. All customer interaction should be like hers. She should be the golden standard for customer service representatives.

Carlos was very nice, professional, and helpful I called about another hotel, and he recommended Red roof inn and secured a room for me fast, and efficiently. I was very impressed with his professionalism. Give him a raise.

Nightmare. If you make a mistake -look out. You will not get any help. They have no follow through. I tried to correct my check in date and found I had entered a wrong email so I gave them the correct one but they never changed it. 6 phone calls and 4 emails and still no help.

Laura did a super job helping us with our reservations for an upcoming stay at the hotel on April 1st. She stepped us through the reservation and discount for the Medical Center. My wife and granddaughter stayed there while I was in the hospital. We stayed there last week for surgery at The University Maryland Medical Center. Really nice hotel!