HotelPlanner.com Reviews
West Palm Beach, FL
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About HotelPlanner.com
HotelPlanner is a hospitality website that specializes in group hotel reservations. It helps you find lower prices for hotel bookings by instantly comparing bids from its various partners. It has a network of hotels all over the world and guarantees the lowest real-time rates.
Visit www.HotelPlanner.com- Compares multiple bids
- Low negotiated rates
- Can save time
- Limited customer service
- Confusing system
HotelPlanner.com Reviews
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- 4,972,959 reviews on ConsumerAffairs are verified.
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Reviewed March 29, 2025
Our room is terrible.. it smells like smoke and is in very poor shape. If we weren’t so tired we would leave this place! Holes in the wall and curtains are broke. We are so dissatisfied!!! Wish we would have kept driving... can’t believe we paid 152.00 a night for this.
Hello Kim,
We apologize for this inconvenience, but I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com. I look forward to hearing back from you and assisting!
Kindly,Melanie Planelles
Reviewed March 28, 2025
Kim helped me make the reservations I needed for a last minute stay to visit a relative who is hospitalized near this location. Her phone presence was pleasant and personable; she was both knowledgeable and efficient in accommodating my needs. I wish that all my interactions were as easy and pleasant as this one!
Greetings Anne,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Kim, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 28, 2025
I needed to know whether the room had a micro fridge and how far away the Inn was from the Serenity Center located on 7510 Brous Avenue. Della Answered my questions and was efficient scheduling our room for April 23 to April 27. Thanks.
Hello Janie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to e a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 28, 2025
Very knowledgeable. Great representative. Helped me out a lot. Knew the way around the city. Very very helpful. Slight slight accent that was pretty hard to understand but other than that really good. 10 out of 10 Will recommend for anybody. Rooms are very well priced and is close to a lot of stores.
Hello Devyn,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 27, 2025
Martin was a pleasure to work with today. He booked 2 rooms that will be perfect for my coworker and myself while we are in town. Thank you Martin!! Martin was kind, funny and helpful!! He even tried to save me some money on different rooms.
Greetings Sharon,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Martin, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 27, 2025
I called to request a room at the Centennial for Sweet Sixteen Tournament, the gentleman said the hotel was full, but had a “sister” property. He put me in a brief hold, returned to call and said "I have great news, we have the room you requested at the Davenport, with rate and tax, price would be $480 per night." I agreed to rate. Then he had me key in my credit card on a link (red flag #1!!!). So today I look at my credit card bill, he charged $3437.86. I have been scammed. I called immediately and kinda lost my mind, on the fast talker scammer. I could have reserved this hotel on my Bonvoy App, but Centennial Property AND Davenport, didn’t appear in the choices. And now I’m basically held hostage, all hotels are booked.
We are AVID LSU fans and have never missed a Sweet Sixteen tournament, and don’t plan on missing this one, if I have to sleep in my car. I certainly hope we can resolve this. I don’t bash businesses on TripAdvisor or Marriott, but if we don’t get this resolved, I will be forced to post a BUYER BEWARE. Then the gentleman tacked on a $350+ “insurance for cancellation🙄 and didn’t even explain what it was for. That’s an ancillary product he earns commission on, but the problem is, he packed the ancillary product, plus a $700 + room rate, that I could have booked on Marriott for $340.!! And did it all after telling me it was $420 per night.
I would have already cancelled this reservation, but now there are no hotels of comparable accommodations available, due to tournament. I hope to speak to someone when I arrive late Thursday night (midnight). Someone needs to be in contact with me tomorrow. I will be available until I board flight headed to Spokane. My phone number is **.
Greetings Karen,
Thank you for your patience! I am pleased to inform you that a refund of $3,437.86 has been issued, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com!
Kindly,Melanie Planelles
Reviewed March 26, 2025
Leany went above and beyond, trying to find a room for me. She did more than I asked or expected. A very pleasant and positive encounter. She was professional and courteous, Job well done. Best wishes and salutation.
Greetings Thomas,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Leany, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 26, 2025
He helped me with making reservations and explained to me the meals/activities for the days we are staying. It was very helpful because I wasn’t aware that the Arkansas Derby is the weekend we will be in Hot Springs. I have stayed here several times in the past and like the location and all of the seating/firepit areas outside the hotel. Have a nice outdoor pool as well.
Hello Jo Ann,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,Melanie Planelles
Reviewed March 26, 2025
The gentleman was very helpful in helping me and getting my reservations for this weekend. He had very good customer service. He was very knowledgeable and very helpful. And he also found me a cheaper room, get as well and I very appreciated his customer service. I also would recommend staying at the hotel when I would go back again.
Hello Esther,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 25, 2025
Luvensky was very informative and friendly to the need at hand for my reservation. He made sure that I applied my discounts and made sure that I had a room for the weekend. Very kind, courteous and professional he was. I would love to have him again to handle my affairs concerning reservations at the Marriott.
Greetings Felicia,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 24, 2025
I was very satisfied with the professional service of Francisco **. They had been very well trained to handle customers service and I thank you the staff to hire a very educated and professional agent. I definitely will be booking again with this hotel on my next coming available vacation around Christmas time.
Hello Henry,
We're so happy to hear from you! Providing exceptional service is at the core of what we do, and we're happy to hear that you had such a lovely experience booking with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 24, 2025
Very prompt, professional, and helpful!! My last hotel block was canceled and they helped me and my wedding party quick!!!! The sales agent at the hotel was so helpful. Samantha at the hotel was attentive and understanding!
Greetings Christine,
We appreciate you taking the time to provide us with feedback! Providing exceptional service is at the core of what we do, and we're happy to hear that you had such a great experience booking your reservation with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 24, 2025
Mario ** was very nice and professional. I had several reasons to go elsewhere but he was very nice and solved all my issues. I would recommend him to any travelers. I was really looking for a certain price point and with my AAA discount we got it. I look forward to my stay and meeting Mario.
Hello Brad,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 23, 2025
Stephanie assisted me with a reservation. She was extremely polite and knowledgeable. She answered all my questions and quickly booked the reservation for our upcoming stay. She took the time to explain everything we needed to know. It was a true pleasure to deal with such a friendly person! She is an asset to your facility!
Hello Matt,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Stephanie, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 23, 2025
The customer service was very helpful, went the extra mile to find me a vacation closer to where I needed to be as well as a hotel that would match my pricing. Very professional, very polite. I would definitely recommend a friend and family to come and use the services. It will help them get the most for their money.
Hello Juanita,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 23, 2025
Adding to my existing reservation was more complicated than I thought it would be.. Perhaps a bit of a language barrier, but then later I discovered that I had been charged for some sort of refund protection (10% of total). To add to the general annoyance, it was somewhat difficult to reverse.
Hello Sarah,
I'd love to help clarify! Please be advised that once a reservation is booked, we are not able to modify it. If you'd like to change any information, the reservation will need to be canceled, and a new one will be booked with the correct information. Please keep in mind that there may be a cancellation policy for your reservation. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com if you'd like to move forward with the cancellation!
Kindly,Melanie Planelles
Reviewed March 23, 2025
Alvin was very Friendly and knowledgeable. Very helpful in the booking process. Look forward to the stay. The online process was getting confusing for me for this specific stay, so it was nice to be able to call to get issues resolved. Wait time was very acceptable and call was pushed through within 25 seconds.
Hello Laura,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Alvin, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 23, 2025
He must have been having a hard day. Don't worry I will not call again I will book online. So please listen to this call and give him some feed back.
Hello Annett,
We apologize for this interaction, I'd love to help with any further questions! Please feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com with any questions or concerns, and I'd love to help. I look forward to hearing back from you and assisting!
Kindly,Melanie Planelles
Reviewed March 22, 2025
Thanks for your help, Max. I was a little late in making my reservation so I was pleased you could find a dog friendly hotel for my obedience trial weekend. It is not always easy to find reservations, especially when you don’t reserve super early. You were extremely helpful in locating a hotel that fits our needs. Thanks again.
Greetings Sally,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Max, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 22, 2025
It was more than I expected. Everyone was very efficient and courteous and wanted to make my stay as much as they could very impressive. Thank you for being accommodating to me. I had a misunderstanding with the continental breakfast, I thought it began at 10 o’clock, but it finished at 10 o’clock, but the young man accommodated me anyway and I was very cold when I came in and the young lady assisted me with getting heat right away because it was raining and I was very cold so everything went very well. I was quite impressed and I will look for a Clarion the next time I go on a journey and my check-in was very easy.
Greetings Joyce,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,Melanie Planelles
Reviewed March 21, 2025
Robert provided clear and friendly service! He found me the room that I needed on the nights that I needed. He kindly addressed all of my concerns and made sure that I got all the discounts that were available to me. He even put a not in my reservation to remember to get my Hilton rewards number from me at check in so that I can be sure to receive points for my stay. I'm really excited about my trip to Denver. I was worried that I might not get a room at the convention center where I am attending a retreat. But Robert took the time to find me the room to meet my needs. It was a pleasure to speak to him.
Greetings Padmavati,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Robert, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 21, 2025
She was courteous. She answered 😍 my questions w/ patience and professionalism. She read and explained the Refund policy and asked if I understood. Before I could hang up good, I already had my reservation and refund policy in my email. She was a joy 😊 😃 I was please with my experience. I ❤️ when representatives understand they represent a brand!!
Hello Ellen,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 19, 2025
I asked if it was the actual hotel he said yes, it was a 3rd party. Asked about the farm bureau discount that hotel gives he said yes. Another lie. Cancelled reservation 5 mins later, when I realized it was not the actual hotel. I should get a 100% full refund. Room rate when you call the actual hotel with Farm Bureau discount is $119 a night, their rate was $255 a night. Robbery!
Hello Jason,
Thank you for bringing this to our attention! I am pleased to inform you that a full refund of $703.99 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, please feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,Melanie Planelles
Reviewed March 19, 2025
After spending a frustrating 2 hr trying to book on Booking.com, I called the hotel directly and was connected to the VERY PATIENT Jesus **. Thank you for being soooo supportive Jesus and putting up with me as I located my credit card. I am really grateful to have been connected to a human being rather than AI.
Hello Christine,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Plaenelles
Reviewed March 19, 2025
I made a reservation for the La Quinta hotel in Memphis with Miguel over the phone. He was excellent – courteous, very pleasant voice, answered all my questions and I would highly recommend La Quinta and Miguel for reservations. Miguel also answered the phone on the first ring and all of my questions give me information. I hadn’t even asked and did an excellent job. He should be a “team leader“. Miguel works at the headquarters and not at the actual hotel physical location where we will be staying. Which is too bad because I wanted to meet him and just tell him how good of a job he does.
Hello Daniel,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Miguel, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 19, 2025
Awesome job on the first experience, she rocked it.. So professional and personable. Was simple and fast. I hate this online stuff but she made the whole experience so easy I could talk to her for hours. Ashley is awesome at her job as I am 56 years old and she made this so easy, I will stop here again if I talk to her!!!!
Hello Hadley,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Ashley, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 18, 2025
Eboni was very professional and courteous. Her instructions were clear and precise. She made making the reservation and effortless. Clearly, she followed hotel protocol. Making the reservation only took a couple of minutes. Eboni was a pleasure to deal with and an excellent reservation agent. I would want to work with her again.
Greetings Rosa,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Eboni, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 18, 2025
Israel was great and very helpful. I appreciated being able to talk to a human being who was very helpful and made sure I got everything I needed. I appreciate his communication and help. He also was very thorough to make sure everything I wanted was done correctly. I would definitely go back to this hotel because of the great customer service provided.
Hello Victoria,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 17, 2025
Jeff helped with making reservations for 3 rooms (March 21st - check-in). He was so professional, kind and patient with me! It’s so nice to have a younger person show genuine interest in helping my generation with technology. He made me smile. I am a new Hilton Hotel member and Jeff made me feel very welcome. Thank you!
Hello Donna,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jeff, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 17, 2025
I talked to Monica reservations representative today about making two room reservations for the 28th through the 30th of March and was very nice employee to talk to. She was very polite and helpful in making my reservation. I give Monica high mark for her professionalism and dedication to doing a wonderful job.
Greetings Florencio,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Monica, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 15, 2025
Samatha was very patient. She was calm and organized! Wish there were more people like her. I will definitely book a room again with Holiday Inn. She was great, great, great. Your company should be thankful you have her. I wish my help was as nice as her!
Greetings Elwood,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Samantha, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 14, 2025
Fast, friendly, responsive, courteous, enthusiastic, articulate and solved my problem as best she could. I totally and wholeheartedly recommend her and hope she gets a raise. Very much appreciate her diligence and eagerness to help me. All customer interaction should be like hers. She should be the golden standard for customer service representatives.
Hello John,
We're so happy to hear from you! Providing exceptional service is at the core of what we do, and we're glad to hear that you had such a wonderful experience booking your reservation with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 14, 2025
Carlos was very nice, professional, and helpful I called about another hotel, and he recommended Red roof inn and secured a room for me fast, and efficiently. I was very impressed with his professionalism. Give him a raise.
Hello Darcy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Carlos, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 14, 2025
Nightmare. If you make a mistake -look out. You will not get any help. They have no follow through. I tried to correct my check in date and found I had entered a wrong email so I gave them the correct one but they never changed it. 6 phone calls and 4 emails and still no help.
Hello Bonnie,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, please feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com. I look forward to hearing back from you and assisting you!
Kindly,Melanie Planelles
Reviewed March 14, 2025
Laura did a super job helping us with our reservations for an upcoming stay at the hotel on April 1st. She stepped us through the reservation and discount for the Medical Center. My wife and granddaughter stayed there while I was in the hospital. We stayed there last week for surgery at The University Maryland Medical Center. Really nice hotel!
Hello Howard,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 14, 2025
It was wonderful to hear a friendly voice on the line as we were desperate to find a place to stay when bad weather had set in. Destiny found us a room at a different hotel and booked it for us, since her hotel was booked out. GRATITUDE! Thank you, Destiny.
Hello Lisa,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Destiny, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 13, 2025
I was trying to book a hotel block but that wasn’t an option because of the number of rooms I needed. Hotelplanner then sent me a link which booked my room via another 3rd party making customer service confusing and ultimately impossible. I reached out to hotel planner and they were not able to help even though they provided the link to book the hotel. I didn’t even want to use them in the first place but thought I had to as the 800 number that appeared for the hotel was actually for them. I am extremely unhappy!!!
Hello Johana,
I'd love to help! Please let me know how I can be of assistance regarding your reservation and I'd love to further assist you, feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com. I look forward to hearing back from you!
Kindly,Melanie Planelles
Reviewed March 13, 2025
Excellent service of making my reservation for a hotel room. Lauren did a great job. She gave me clear directions of how to enter all of my numerical information and everything went smoothly. It was a the best experience I have had recently reserving a room. I received an email with reservation details promptly.
Hello Claudia,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 13, 2025
Caroline was extremely polite and very capable. We were cut off and she followed up to make sure I was connected and my reservation was done properly. She certainly is a very capable employee. I’m doing many people before and she was as nice as I’ve seen. She was extremely pleasant.
Hello Bart,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! Providing exceptional service is at the core of what we do, and we're happy to hear that you had such a great experience booking your reservation with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 13, 2025
Hello, Kellee was very helpful and respectful. From the start not knowing how to book a room by phone for my girlfriend as the I80 pass was closed Kellee made it very easy. I love that Kellee mentioned she already knew of the pass closure and was ready to help who she could out by making it simple and easy to book rooms. Thank you Kellee. In my opinion Kellee needs a raise
Greetings Guadalupe,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Kellee, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 13, 2025
Very good customer service.. Clear fluent English speaking. Thorough in her questions and comments. Recap was perfect. Let's just hope it's as good when we come in. Hot tub in room was the main reason we rented here. We are looking foward to our room. I would hope the rest of the staff is as polite and thorough.
Good Afternoon James,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 13, 2025
Paige was so patient, kind, and professional! She is a model for customer service representatives. She was personable and easy to work with and she understood my situation. She took additional steps to help me find accommodations. I wish more people who worked with the public were as excellent as she was,
Hello Wanda,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Paige, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 13, 2025
She was very knowledgeable and helpful. And she was able to help me through the phone call that I had with her, she was very respectful and sincere. She helped me get what I needed to do done over the phone. She is awesome customer service and very, very, very friendly.
Greetings Benjamin,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! Providing exceptional service is at the core of what we do, and we're glad to hear you had such a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 12, 2025
Ashley was fantastic. Found me last room in Alpine, Texas during chaotic Spring Break! A pet-friendly, reasonably priced, close to downtown motel. She saved me from getting too tired on the road to Big Bend National Park and Chihuahua Races in Terlingua Ghost Town. Offered sound advice and good choices. Many thanks, Ashley.
Hello Kate,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 12, 2025
Today I call into the support line. I got Mr. ** the second time around and he was a rock star. I told him. My key problem and he rise to the challenge and got knock out without any problems. Thanks so much for your understanding and support to help my clients book their hotel room.
Hello Jabarie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 12, 2025
Tyler was kind, patient and very knowledgeable in his field. I was extremely happy with his response to my questions. He took his time and made certain to review my options with accommodations while visiting Wisconsin. I would highly recommend your facility. And Tyler.. Great employees are hard to come by these days. Thanks for your superb customer service!!
Good Afternoon Claudette,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Tyler, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 12, 2025
I called the central reservation center. Tried to make a reservation. Two problems. One first problem is I was told they could not look up my Marriott number. Second problem. The rate I was quoted was $263 as best rate. I called the hotel direct and reserved for $149. Local hotel also was able to access my Marriott number. Don't know why we do not have any luck with the central reservation number, I have no confidence in it giving me the best rate.
Good Afternoon Hoyt,
We apologize for this interaction! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com!
Kindly,Melanie Planelles
Reviewed March 12, 2025
Amazing Outstanding Customer Service. Top Rate. Catherine was very professional, courtesy, knowledgeable, understanding, sharp, kind and smart. We need more people like her. Catherine should be used as a trainer for new hires. She really loves her job. Catherine answered all of my questions with ease. She loves helping her customers.
Hello Karl,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Catherine, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 11, 2025
I called tonight with questions on a new reservation for a one night stay. Shadonna (Donna) provided me with the information that I needed. She was professional, very polite, and a pleasure to speak with. Kudos for her! Not too much else that I can write because this was a phone call for room rates only. I've never stayed at this location before.
Hello Scherry,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Shadonna, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 10, 2025
Thanks for getting my family a place to stay with trailer parking. The rooms were great and it was not far away from where we wanted to stop driving. The parking was available when we arrived and it was nice to have this all arranged for us. We appreciate the quick response to meeting our needs do last minute.
Greetings Maria,
We're so happy to hear from you! Providing exceptional service is at the core of what we do, and we're delighted to hear that you had such a great experience booking your reservation with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Melanie.Planelles@HotelPlanner.com
Reviewed March 8, 2025
I was affected by the fires in the palisades and needed to go to a hotel. I thought I was reserving directly with the hotel but it was HotelPlanner. Once I called the hotel they offered me a MUCH better rate due to the fires so I cancelled my hotel planner reservation and stayed at the hotel, hotel planner has been promising me a refund since January 18. This is very hurtful and not okay as I was affected by the fire. Really disgusting.
Hello Marisol,
Thank you for your response and for allowing us the opportunity to review this for you. We were able to locate your reservation in our system and we show that you have disputed the charge for your reservation, and once a reservation is disputed we are locked out of the account or "charge" for 90-120 days. If you have a letter from your bank/credit card holder stating the dispute is withdrawn, we can make the request for the dispute review to be closed early.
This is what needs to be included in the dispute closed letter, which is emailed to ChargeReview@HotelPlanner.com // CC: Melanie.Planelles@HotelPlanner.com.
1. MUST be a screenshot of a message in the bank’s online messaging portal or a photo of a letter on bank letterhead (Cannot be a forwarded email from a bank rep)2. MUST state cardholder dropped or withdrew the dispute
3. MUST include the following info, which must match the charge info:
· Cardholder name
· Last four digits of the card
· Amount of dispute
If you can present this documentation, we can work to have your dispute closed earlier, but we cannot promise approval. We will contact you with a status update as soon as we hear back from the merchant of record for this booking.
Thank you for your patience through this process.
Kindly,Melanie Planelles
Reviewed March 8, 2025
The reservation agent was very helpful & knowledgable. Even when the size room I asked for was unavailable, she looked for other options and offered to send me a text if there were any future cancellations that would give me what I was wanting. I got an email confirming my reservation while we were still on the phone - I sincerely appreciate that! I have stayed at your hotel before and have been impressed with the employees and service and very happy with the location in downtown Lincoln, NE.
Hello Kathryn,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 8, 2025
Salvador did a great job collecting the information from multiple families requiring Marriott reservations in Sept 2025. Believe he got us the best value for the dollar. Very professional and informed. Detailed the elements of our reservation and insurance options since 2 of the attendees have continued medical issues. Thanks.
Hello George,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Salvador, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 7, 2025
Very helpful in helping me book the exact room I wanted, even looking at multiple hotels when the ones we were looking at and booking were getting booked at the same time. Much appreciated and saved me a lot of time when I was rushing after work to go on the trip.
Hello Casey,
We're happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 7, 2025
He was awesome at helping us find a hotel. I didn't know where I would be without him. We were totally screwed. When there was a hotel screwed us up..Super sweet! He did all he could to help us find a lower rate? And I really appreciate that. He was totally an awesome guy and I appreciate his patience and loyalty towards us... ❤️😉🥰❤️
Good Afternoon Danielle,
We appreciate you taking the time to provide us with feedback! Providing exceptional service is at the core of what we do, and we're glad to hear that you had such a great experience booking your reservation with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 7, 2025
My customer service rep Hugo was very friendly and helpful. He went above and beyond to help find me a hotel with a great rate. He was very informative. He made everything easier for me by searching for hotels in the area I wanted to stay. It was a pleasure.
Greetings Brandy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Hugo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 6, 2025
The lady was nice but Motel 6 service was terrible. Misrepresented. I probably will not be using Motel 6 for our company’s service any longer. Once again, your company is lacking. Once Tom ** left, the lights went out totally.
Greetings Greg,
I'd love to help! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,Melanie Planelles
Reviewed March 6, 2025
My husband’s room reservation could not be found when he and my brother-in-law arrived at the hotel to check into their rooms the night before a big football game in November last year., despite the fact that both rooms had been reserved and paid for back in MAY and they had a separate reservation for the following day as well (which the hotel DID have for both)! The hotel contacted Hotel Planner who recognized that they had made a mistake and said they would pay for the room. Then in January my husband’s credit card was charged $838 CDN for that room.
We have been spending the last month and a half trying to get this refunded and have been ping-pong’ed back and forth between the hotel and Hotel Planner. Hotel Planner has ridiculously long wait times just to get information or callbacks and when we finally DO get something it’s another false declaration and we are sent back to call the hotel and the cycle starts again. The employees we speak to are very polite but will not deviate from the script of canned responses. This is very frustrating and we are about to take this to the next level. Going through third party booking is supposed to provide better discounts and quality service. Unfortunately, despite the initial discount we received, we are paying in so many ways.
Hello Barb,
Thank you for bringing this to our attention, I'd love to help! I have searched our system with the information provided but I am having a hard time finding your reservation, please provide me with the itinerary number beginning in H for your reservation. Feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,Melanie Planelles
Updated review: March 11, 2025
They resolved my refund issue. Basically they could be a valuable company, if they follow their own rules. I did book another hotel with them, knowing that they do listen to you.
Original Review: March 6, 2025
Made a reservation in 02/25 for hotel rooms. The reservation was for 06/25. Canceled it on 03/06/25. They would only refund 1200 dollars out of 4000. They said it was the hotel's policy. I called the hotel and they don't have a cancelation policy. They are crooks.
Greetings Joseph,
Thank you for your patience! I am pleased to inform you that a full refund of $4,006.24 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,Melanie Planelles
Reviewed March 6, 2025
Brandon did a great job adding today’s date onto our existing 3-day stay. He was very patient with me and I appreciate that. We are here for a wedding and I wanted to be here with my family that are registered too. Again Brandon did a great job and you are very fortunate to have him employed there.
Good Morning Rose,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Brandon, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 6, 2025
We booked 4 rooms through this company. They represented that we were booking with Embassy Suites and never told us that they were a third party or that if they book it, it was not refundable. We had to cancel one room, the representative was short, didn't really care, and canceled the wrong room. When we checked with Hilton directly, they only show us with two rooms. This service is complete with fraudulent folks not giving all the information. Not only will we have to rely on the credit card company for a refund, but we will also now incur the cost of legal and the time required to warn as many people as we can on social media. Beware of this company.
Greetings Jeffrey,
Thank you for bringing this to our attention, I'd love to help! Please provide me with the itinerary number beginning in H for the reservation you'd like my assistance on, feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com. I look forward to hearing back from you!
Kindly,Melanie Planelles
Reviewed March 5, 2025
Lauren was willing to assist me in making hotel reservations vs having to do it online. She was friendly and showed kindness when I asked many questions about the room. She was thorough in her responses to my concerns and I did not feel rushed. Lauren was able to repeat my hotel stay information back to me.
Greetings Carol,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! Providing exceptional service is at the core of what we do, and we're happy to hear that you had such a great experience booking your reservation with Lauren. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 5, 2025
I needed a room for 2 days. He looked through all of the hotels and got me an awesome deal. His help made my search very easy. He was very professional and courteous. Thank you Hugo. We need more people like him. I needed a room because we are awarding a FFA scholarship to a student in memory of my husband.
Good Evening Tina,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 4, 2025
Just the worst scam in hotel bookings. Avoid at all cost! Expedia should be ashamed for associating with such a shady group. You know it’s bad when customer service says they can’t help with cancellations only bookings. Meaning we are happy to take your money but don’t ask us to help in any way. Hah clown show.
Greetings,
Thank you for bringing this to our attention, I'd love to help! I have searched our system with the information provided but I am having a hard time finding your reservation, please provide me with the itinerary number beginning in H for your reservation. Feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,Melanie Planelles
Reviewed March 4, 2025
The hotel you guys recommended was terrible, I give it 1/2 star at best, it's worst than some motels that I've live in. Many service that was said to have and didn't have, the door to the room was jammed and only the manager know how to open it. Never again!!!
Greetings Chung,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,Melanie Planelles
Updated review: March 7, 2025
After further discussions with the company our concerns have been fully met.
Original Review: March 4, 2025
We booked 4 rooms for a family vacation that were advertised at $355 Canadian, they charged us $355 US dollars. We called to point out the mistake. They advised us they would cancel the rooms with a total refund of ALL our money so we could rebook them at the Canadian price. They promptly refunded us half our money. After many calls and emails we talked to their support member and were told the remaining refund was being processed and would be received it within 10 business days. This timeline has long passed and they have not answered any of our emails or texts since. We are out $2300 Canadian dollars. This is affecting 4 different families' vacations. We have followed their instructions and want OUR money returned to rebook.
Greetings Dan,
I come bearing happy news! I am pleased to inform you that a full refund of $779.73 has been issued for all 4 of your reservations coming to a total refund of $3,118.92, please allow 2-10 business days for the refunds to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at Melanie.Planelels@HotelPlanner.com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,Melanie Planelles
Reviewed March 4, 2025
I had a complicated booking for a return flight (my car is parked at the hotel due to leaving the week before after staying the night before the flight). My return flight arrives at midnight. Confusing reservation dates so we arrive at the hotel probably around 1:30 am on 4/15, We will be using the room on the 15th (check in at 3:00 pm usually). We would be able to extend the check out time on the 15th. Enough time to sleep before driving home. The customer service guy was so helpful in deciding what day to check in on. He was pleasant, knowledgeable, thorough and placed notes on my reservation for late check out.
Hello Cheryl,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 4, 2025
The person responsible for the intake reservation was helpful and efficient. And I’m grateful for her service. There really was not a lot to do and quite truthfully don’t think there is much more that can be said about a phone conversation that didn’t last more than five minutes.
Hello Sean,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed March 3, 2025
Jeanne was not very ‘welcoming’, became very annoyed with me confirming her responses, did not make me feel like a wanted hotel guest. She was rude when giving me her responses. She was not ‘comforting’ to help me even want to make the reservation. She did not want to give me her name when I asked for it and asked why I needed it. This was not a good start to our upcoming trip.
Good Afternoon Stephanie,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,Melanie Planelles
Reviewed March 2, 2025
The call center person Kyla was Courteous & polite! She answered all questions with such efficiency!!! Stated hotel amenities!!! Stated at the end of our conversation the review of all we would receive on our hotel visit!! If all of your call center people are as efficient and polite as Kyla you have nothing to worry about Best Western plus!!!
Hello Vickie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Kyla, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 1, 2025
Latwanda was very professional and patience with me. She has a very sweet spirit. I enjoyed speaking with her. She left a note for me to be in a room close to my son and his family. She explained everything to me with no hesitation. I enjoyed speaking with. She definitely deserves 5 stars.
Greetings Myrtle,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Latwanda, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed March 1, 2025
I’m not sure what happened but over the phone we booked two rooms with Rhane and received the two confirmations. When we arrived at our hotel they said 3 rooms were charged to our credit card. Please Rhane, correct this error by removing the 3rd room and put the credit back onto the credit card. Please advise by text when error is corrected. Thanks!!
Greetings Lisa,
Thank you for reaching out, I'd love to help! I've searched our system but I am only seeing 2 reservations and 2 charges, please provide me with a screenshot showing the 3rd charge made to you. Feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,Melanie Planelles
Reviewed March 1, 2025
The gentleman was very pleasant and helpful. Told me all the information I needed to check in. He helped me thru the process of using credit card. Told me what to expect when checking in. He gave me the address of the establishment. The gentleman answered all my questions also. Thank you again for your assistance.
Hello Tina,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 28, 2025
She misrepresented the cancellation policy!!! I asked her about it and she said I have until April 30th to cancel, and NEVER said that I would be penalized one night’s stay! She also said my reservation includes payment protection, in case I need to reschedule when rates are higher. I never would have reserved a room with this cancellation policy, which she neglected to tell me. I feel very upset and disappointed with Comfort Inn.
Greetings Pauline,
I have exciting news to share! I am pleased to inform you that a full refund of $661.47 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,Melanie Planelles
Reviewed Feb. 27, 2025
Sean had Great customer service on the phone and gave us the best room rate!! Spelled my name right, no one ever does!! This hotel is very nice. We have been here a few different years for grandchildren’s birthday parties!! Very nice pool and very nice eating and party area!!
Good Afternoon Bridget,
We're so happy to hear from you! Providing exception service is at the core of what we do, and we're delighted to hear you had such a great experience booking your reservation with Sean. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Brand Ambassador
Melanie.Planelles@HotelPlanner.com
Reviewed Feb. 27, 2025
Will never stay at this hotel because of how rude Zoila was. Worst customer service representative I have ever spoken to. Congratulations. My first negative review. They couldn’t pay me to stay at this hotel so no I haven’t received any incentive for this review. Just her poor job performance.
Good Morning Chris,
We apologize for the experience you had at the hotel booked through us! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,Melanie Planelles
Reviewed Feb. 27, 2025
I was greeted promptly and ask what my needs for accommodation were. She helped with the registration, card confirmation, and receipts. Confirmed my room, and ensured my information was all correct before letting me go. Very pleasant and great customer communication, making the whole process smoother and easier!
Hello David,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 27, 2025
Lauren was courteous and very helpful. Got the rooms and dates quickly. Worked with me on getting the best deals for the number of people I needed rooms for. Payment process was smooth and easy. Received immediate confirmation on the rooms reservations and my family is all set for the weekend.
Good Morning Keith,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Lauren, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 27, 2025
My husband passed away, and his services are in Pinedale. I needed to connecting rooms on the first floor for two nights. Jacob was more than helpful. I do wish the rooms were not so high priced for the weekend of March 8 and ninth. I am also a part-time resident at Pinedale and refer the Best Western to everyone in my family.
Hello Connie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We're happy to hear that you had such a great experience booking your reservation with Jacob, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 26, 2025
Very helpful, assisted me right away and answered all of my questions. Was friendly and thorough, explained things in a manner I was able to understand and got me the room I not only needed but wanted! Would Recommend to help you book a room last minute and to answer any questions you may have.
Hello Amy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 25, 2025
The ease of making, confirming and securing this reservation was exemplary. I was treated professionally and with kindness. I had previously booked another room and adding this one was done with grace and ease. We will be traveling late evening and I was assured this would not pose a problem, as an older woman I appreciate the kindness.
Good Afternoon Bella,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 25, 2025
Very thorough. Very pleasant. Thank you for such a good experience. I usually don't book through a reservation line if I can help it as I have not had good experiences in the past but I gave it another try and it was great. Very easy and I feel confident it stay will be exactly what we are looking for.
Hello Brenda,
We're so happy to hear from you! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 24, 2025
Very helpful with answers to all my questions. Made the already taxing day a little easier to deal with. So good job on being so knowledgeable. Not sure what else to say, but heard nothing but praise for the Courtyard, can’t wait. You have a wonderful staff that takes care of your business.
Hello Bryan,
hank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 24, 2025
Tyler was friendly, and very polite. Made sure everything was what we needed. We enjoyed this transaction. Even had a couple of laughs. If the staff is friendly like Tyler we will definitely book again. Thank you.
Hello Kimberly,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Tyler, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 23, 2025
He didn’t rush me. He tried to pinpoint the type of room and unassisted show I could use. Very, very pleasant young man to work with. He understood my complete needs without me having to remind him. Wish everyone customer as I received. I’m definitely sure he doors. It didn’t sound like a job, but a joy to work with me.
Hello Susan,
We appreciate you taking the time to provide us with feedback! Providing exceptional service is at the core of what we do, and we're glad to hear you had such a great experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 23, 2025
Wanted to take the time to thank Mr. Karlo ** for his exceptional customer service, first off he took the time to listen to our needs for our stay and was verbally descriptive with the accommodations needed. Thanks again Karlo for not making us feel rushed and taking the time to listen to the customer!
Hello Louie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Karlo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 22, 2025
Representative was excellent. Very thorough, answered all questions. I have hearing problems, she was very patient. She was very knowledgeable, easy to talk to. Will definitely return to this hotel my next trip. My granddaughter lives close. Have stayed in this hotel before. Will recommend hotel to friends. This is all I have to say except it was a good experience.
Hello Suzanne,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 22, 2025
I called Ronaldo because the website only gave me two options of one king size bed in each room. I needed a room that could accommodate three adult people and he found a room for them with two double beds. He was very helpful and really eased a lot of stress for a cancer patient Visiting Seattle.
Hello Melinda,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Ronaldo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 21, 2025
He did a great job. Look at over Many hotels for us. Took a lot of time out of his way. Great representative. He was very patient with us and did an excellent job on the phone and had a smile on his face through the whole process. I would certainly recommend him again for his service.
Hello Clifton,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 21, 2025
Stephanie helped us make our reservation quick and easy. All information was verified and explained. I received an email and text of travel details while on the phone with her. She made the process easy. It was perfect!
Hello Madeline,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Stephanie, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 21, 2025
I tried to book the room with my iPhone, but got in a loop, without a room reserved. Having a person help, the problem was solved. Thank you.
Hello Elizabeth,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 20, 2025
Thank you for all your help and assistance. I think it would be helpful if Ayres would keep some my information on file for making the reservation easier but understand there might be the consideration of respect to privacy. Shannon was very professional and patient in getting the reservation completed.
Hello Brian,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 20, 2025
She hung up on me when I was asking questions. She said she didn’t know the answers and then hung up. We have stayed at this hotel before and had a great experience. Highly disappointed in who they have answering their phones and also that they were asking for a review.
Greetings Sara,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,Melanie Planelles
Reviewed Feb. 19, 2025
I booked a double queen room online. It was $150. I tried to call to check the prices and was told the same room would be $370 to book. Yes originally it’s $150 online but because of taxes it’s 370, doesn’t make any sense. They are scamming people so make sure you book online, don’t call.
Greetings Mercedes,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com. I look forward to hearing back from you!
Kindly,Melanie Planelles
Reviewed Feb. 19, 2025
Mariel, quickly found a hotel for me to stay at the last minute booking. She was easily frustrated when asked about other hotels in the area. However, she did a great job. Not that it was any of her fault, the hotel she booked was subpar for the price I paid.
Hello Chandra,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 18, 2025
Cesar ** took great care of me, very respectful and a very smooth booking. No hassle, no stress and very fast. Thanks Cesar for the great service you have given me. I had an issue with booking a hotel in his area and he looked up for hotels nearest to that area. Great service.
Greetings Louis,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Cesar, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 15, 2025
I accidentally called the number for this company instead of directly calling the hotel. A misleading web search led to that. The person who answered misled me to think they were working for the hotel. When making the reservation I specifically asked for refundable reservations and he said he could split the charge into two parts to make them refundable. When I got the email confirmation, they were only partially refundable, to the tune of me losing over $2000. I have tried for a month to get the remainder refunded, but now they're not responding to me. Also, they charged me nearly 2× what the hotel charges. Do not do business with this company.
Greetings,
Thank you for your response and for allowing us the opportunity to review this for you. We were able to locate your reservation in our system and we show that you have disputed the charge for your reservation, and once a reservation is disputed we are locked out of the account or "charge" for 90-120 days. If you have a letter from your bank/credit card holder stating the dispute is withdrawn, we can make the request for the dispute review to be closed early.
This is what needs to be included in the dispute closed letter, which is emailed to ChargeReview@HotelPlanner.com // CC: Melanie.Planelles@HotelPlanner.com.
1. MUST be a screenshot of a message in the bank’s online messaging portal or a photo of a letter on bank letterhead (Cannot be a forwarded email from a bank rep)2. MUST state cardholder dropped or withdrew the dispute
3. MUST include the following info, which must match the charge info:
· Cardholder name
· Last four digits of the card
· Amount of dispute
If you can present this documentation, we can work to have your dispute closed earlier, but we cannot promise approval. We will contact you with a status update as soon as we hear back from the merchant of record for this booking.
Thank you for your patience through this process.
Kindly,Melanie Planelles
Reviewed Feb. 14, 2025
She was very helpful especially since I had the wrong Doubletree in Ashville. She quickly corrected my error and changed my booking with great speed. She was kind, courteous, and professional. A totally pleasant representative of Hilton. I was more than pleased with all the help she provided me.
Hello Pamela,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 14, 2025
He was very kind and helpful. From the moment he answered, I felt taken care of. He gave me options available for me. Took the time to help me pay over the phone when the link didn’t work. Asked me questions to determine if there were any discounts I would be entitled to like being a senior and AAA member. Would recommended Hampton Inn & Suites to family and friends
Hello Sarria,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 14, 2025
James was outstanding. Found the room I was looking for with accommodations. James explain the whole process which made it easy to understand. James made sure I received the email and text before getting off the phone with me. James made sure that the rate I received was the best one. Thanks James!!!
Greetings Albert,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with James, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 13, 2025
Melanie did an outstanding job with my reservation needs. Melanie was very helpful and professional. Melanie, worked hard to find the best rate possible. Was very accurate in recording the reservation and assisting me with all my hotel needs. I am looking forward to my stay at the double tree hotel in Omaha, NE.
Good Afternoon Nick,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Melanie, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 13, 2025
Brianna was very helpful and kind, my family has enjoyed their stay & said they have a good breakfast there. Very clean. Everything they needed they were able to have, great location in Fulton MS. Shopping areas. Park, I would recommend this hotel to my family and friends or any vacationers traveling through.
Greetings Hazel,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Brianna, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 13, 2025
Edgar did an excellent job in meeting our needs. He was very responsive and helpful in completing the reservation. I would rate Edgar's performance a five out of five. This is one of the reasons I like to book rooms at the Marriott because of the great customer service I always receive. Please thank Edgar for me. Thank you again.
Good Morning Edgar,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Edgar, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 12, 2025
DO NOT USE THIS COMPANY!!! I made a reservation with HotelPlanner.com by mistake, thinking I was booking directly with the hotel. I called them within 10 minutes of making the reservation to cancel. They did not refund the entire amount and charged a very large cancellation fee of several hundred dollars. I have requested to speak with a Supervisor but nobody has ever contacted me. I have made numerous attempts to resolve this matter, but nobody will speak with me. Every other reputable company offers a full refund if you cancel within 24 hours (hotels, car rental, VRBO, AirBNB, cruise lines, airlines, etc.). HotelPlanner is not a company that I would ever recommend using for any travel services, or vacation planning, EVER!!!! Very disappointing!
Hello Kirk,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com. I look forward to hearing from you!
Kindly,Melanie Planelles
Reviewed Feb. 12, 2025
Karmelo was able to help me reserve a room right away. Especially when the rooms were selling out fast. He made the process so easy and fast. He was able to find me something right away. He explained everything. He had great customer service! I would recommend booking at this location.
Hello Jennifer,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Karmelo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 12, 2025
I had a great experience in making my reservation. The employee was helpful and answered all of my questions. The only thing I didn’t like was the price. Kinda expensive for one night. 😕 Not sure why the price has to be so high. 🤔 I hope it will be well worth the inflated price.
Greetings Carol,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,Melanie Planelles
Reviewed Feb. 11, 2025
The young woman was very helpful and pleasant. She made the transaction very easy and understandable. She answered all of my questions and concerns. She also made some suggestions of how I could get assistance at the airport if I needed it. I will certainly recommend this service to anyone that may have an opportunity to use it.
Greetings Sherri,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 11, 2025
Patrick was very thorough, knowledgeable and professional and extremely helpful in booking our night in Bloomington Indiana. The whole process was quick and efficient. He was knowledgeable about nearby venues and I'm certain our stay will be first class. The hold time to speak with a reservation agent was under 10 seconds and much quicker than I anticipated. Great job!
Greetings Jacqueline,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Patrick, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 11, 2025
Your representative was very courteous helpful and made it very easy. She was also very patient because the computer was taking a long time to verify the information. Highly recommend her for great customer service. I have stayed at a lot of hotels and am a diamond member with choice because of my business. I will be definitely using your hotel more in the future.
Hello Raymond,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 10, 2025
My Agent Ashley was very knowledgeable and searched for best rate. Helpful and was a joy to work with. She was just very helpful, understanding, an asset to your staff. Give her a raise. She deserves to be recognized.
Hello Charles,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Ashley, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 9, 2025
I had an unexpected issue with a reservation that was booked on the same day as the stay. Shortly after booking I was advised that I needed to make changes to the reservation and change hotel locations. The service representative went above and beyond to assist me with the new booking. Fortunately, everyone at Marriott was accommodating, and this experience was resolved quickly and satisfactorily.
Greetings Michele,
We appreciate your feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanenr to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 8, 2025
The agent was very clear and concise. She was also friendly. I found her easy to talk to as well. I sometimes need things repeated because I am slow with technology and she was extremely patient with me. She made sure I was comfortable and understood the available options as well.
Hello Erika,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 8, 2025
Sending a “Shout out “ to Shannon in desk and hotel booking for making my experience so quick and simple for me. She was friendly, knowledgeable and helpful during the entire process. She was both thorough and polite in her explanation of the cancellation policy. Keep up the great work.
Hello Marcia,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 7, 2025
Bethany did an outstanding job in booking our rooms. She was very detailed and was easy to understand. She also answered additional questions I had about the airport shuttle and extended parking in the hotel parking lot.. We always enjoy the convenience of staying at the Crown plaza, prior to leaving from the airport.
Greetings John,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Bethany, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 7, 2025
We were on the road to San Antonio and were exhausted and decided to try to get reservations on the outskirts of Houston. I googled to find a Hampton Inn and found this one. Ashley answered, got us a room and was professional, courteous and extremely friendly. When we arrived she welcomed us as she would a family member! We are diamond members and give her an A+.
Good Evening Ron,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Ashley, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 6, 2025
Jorge was professional, helpful, and the reservation process was a delight. He was familiar with the weekend events for my stay, and helpful explaining the surrounding area and places within walking distance. He is a valuable spokesperson for the chain. As someone in the service industry I appreciate his ability and personality.
Hello Jeffrey,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jorge, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 6, 2025
My name is Heather **. I was making a reservation for my sister Tonya **. She is a patient cancer and cannot speak clearly due to radiation and surgery. Jairo was patient while I communicated between him and my sister to make the reservation. The service provided by Jairo ** was outstanding! Thank you so much!
Good Evening Heather,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jairo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 4, 2025
Miriah was absolutely a wonderful, friendly, patient lady. Worked very hard with me to get a reservation at a very busy time in Ft Worth as many were sold out. I enjoyed Miriah’s help so very much, Scale of. 1 - 10. A 25 at least. A great experience with an agent who was so courteous & informative.
Dear Judy,
Thank you so much for your kind words! We’re thrilled to hear that Miriah provided you with such a wonderful experience. She truly goes above and beyond to help our guests, and we’re so happy she was able to secure your reservation despite the busy season in Fort Worth. Your feedback means the world to us, and we’ll be sure to share your compliments with Miriah!
If you ever need assistance in the future, we’d love to help you again. Safe travels, and we hope you have an amazing stay!
Best regards,Melanie Planelles
Reviewed Feb. 3, 2025
The woman who booked my reservation at the Marriott at SEA TAC airport was amazing! She was very sweet! She got me a nice room to stay one night before my trip to Brazil, very early departure. She was funny, and really helpful, and nice. Please give her a raise, or take her out to lunch. 😃
Hello Joyce,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 3, 2025
Very nice and professional. She also showed a lot of knowledge about what she does and was able to help me thoroughly. I was supposed to stay at the Best Western plus but it was booked and she’s the one that told me about the American Best and so that I could stay there. Thank you.
Hello James,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 3, 2025
She explained everything very well. Upbeat and considerate. Very patient! Great in her instructions. Please give her my review and let her know she did a fantastic job. Great follow through. Give her a raise.
Greetings Charlene,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,Melanie Planelles
Reviewed Feb. 3, 2025
Thank you Shannon for being friendly and efficient!! Thank you for taking the time to help us find the best deal! We look forward to staying at Home2 by Hilton in Lubbock this weekend as we watch our amazing wrestling team compete for state! Thank you again for your friendly and efficient service!
Hello Kelly,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Melanie.Planelles@HotelPlanner.com
Reviewed Feb. 3, 2025
She was kind, knowledgeable, and very helpful! As I said, I would be happy to have her help me again. I don't know what else I can say. She was good at her job. So I'll keep on saying it and saying that I appreciate the time she spent with me.
Hello Sylvia,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Feb. 1, 2025
If a “0” rating is available, that’s what I would have given this company. It’s now the 1st if February and the full refund that was requested on the 14th of January still hasn’t been returned. In the 3rd of January, I thought I called for a direct reservation with the hotel but the call went to this company. I canceled the reservation on the same day when I found out my rooms were reserved through hotel planner. On the 14th, I requested for a full refund but they only gave us a partial refund. I followed up several times from this time on and by the 17th, their agent said they have approved for a full refund on the 15th and would expedite the difference. They messaged that it would take 2 and up to 10 business days for the return to be posted.
I also filed a dispute claim through my bank so the bank can investigate it. On the 11th business day, the return was posted as pending but it’s another partial refund. We called the company and said they wrote another ticket for our request. We noticed that the pending return didn’t go through and now is already the 1st of February and we’re still waiting. We felt that this company is holding the money and waiting for us to give up.
Greetings Rowena,
Thank you for your patience! I am pleased to inform you that a full refund of $1,285.79 was issued for reservation #10093302 along with a full refund of $1,285.79 for reservation #10093296, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach back out!
Kindly,Melanie Planelles
Reviewed Feb. 1, 2025
Lindsey helped me tremendously when I made my reservation. I need the reservation to attend my nephew’s funeral, and she made my phone reservation very easy. I always use your company when I travel and I always refer to my friends and family. I will continue to use your services. Thank you very much!
Greetings Sarah,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Lindsey, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 1, 2025
Nadia was very professional and courteous. I appreciate how easy she made everything. She answered all my questions and was patient when dealing with my affairs. I’m looking forward to saying hi to her in person. So I can say, "Thank you Nadia. You did a great job and I appreciate your hard work and attention to details. And thanks for talking me into the reservation so I could get a spa room."
Hello Theresa,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Nadia, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Feb. 1, 2025
This guy has a phone presence that very few people today possess. Beautiful voice, articulate & well-spoken and personable. Made it “folksy.” Keep this guy on! I hope you pay him well! He’s performing at an optimum level. Keep him on!
Greetings Ruthann,
Thank you for your feedback! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Jan. 31, 2025
I couldn’t understand what was being said or asked because of the broken English. Why do you have someone that cost you a reservation asking to assist customers. If I can’t understand them what help are they really???
Hello Kimberly,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,Melanie Planelles
Reviewed Jan. 31, 2025
Sarah was very courteous, knowledgeable, and was wonderful handling my booking at Applefarm Inn. I personally dislike going through booking agents, but this was a good experience. Hopefully the trip will all run smoothly. We have stayed at the Inn before, but it was many years ago. We found all the staff to be kind and helpful. I lost my wedding ring there once. The cleaning person who found it turned it into the front desk and they mailed it to me. How wonderful is that. She would not accept a reward.
Hello Linda,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Sarah, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Jan. 31, 2025
This gentleman was super friendly, personable, and informative. He is great at his job! Thank you!! He answered all of my questions and then some. :) It is nice to speak to an agent that seems genuinely concerned about all your needs or wants. Thank you!! Thank you!!
Hello Chrissy,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Jan. 31, 2025
Pauline was absolutely wonderful. I had trouble booking a room for my son who is all most 20 and most check in age is 21. He can fly alone but not check in at a hotel. Pauline went above for us to find him a hotel. She was absolutely wonderful. I could not thank her enough. She made his travel plans a lot easier.
Hello Staci,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Pauline, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Jan. 31, 2025
She was soooooo very helpful in booking us a hotel room for an upcoming trip. She even went out of her way in checking out 2 hotels that we were interested in before we made our final decision. And then she was clear on all the the fees & such so that we knew our absolute final cost. Big thumbs up
Hello Pam,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Jan. 30, 2025
Kyla was polite, appropriate, and friendly, while being effective and businesslike. Good communicator too. My goodness. That's a stretch. All we did was make an appointment for a hotel room. Do you want a blow by blow?
Hello Richard,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Kyla, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Jan. 30, 2025
Spoke with Shawn who guided me through processing in room reservation for my upcoming trip to Miami. Knowing that it will be my first time to be in that area to meet my relatives, Shawn was very reassuring that my accommodations will be arranged smoothly and successfully. He was professional and very courteous! This is a reflection of the upper Management. Very impressed! KUDOS!
Hello Agnes,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Shawn, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Jan. 29, 2025
I was told by this representative that I could check-in early as I needed a room ASAP despite the reservation texted to me stated 3 pm. I also clarified with her several times that I could check in early. I get to the front desk and I'm told there are no available rooms. I'm tired and must return to work at 1730.
Hello Javonia,
I'd love to help! I am having a hard time finding your reservation with the information provided, please provide me with the itinerary number beginning in H for your reservation. Feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com!
Kindly,Melanie Planelles
Reviewed Jan. 29, 2025
I can’t begin to say enough good things about Julio **. He was beyond excellent in addressing my myriad questions for two different hotels. Unbelievably patient and courteous and professional. He is truly an asset to your organization. I really think that I haven’t gotten such good customer service from a reservations clerk as I have with him. Truly.
Hello Elizabeth,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Julio, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Jan. 28, 2025
I had immediate support help with my reservations and my rep had patience to walk me through the process with providing wonderful accommodations and cancellations rules before accepting my payment. Her voice was bright, soft, happy, and friendly. She helped our family with a relaxing and peaceful rest away from stress of others. The hotel staff Austin welcomed us with a smile. The hotel was clean and fresh. The bar and grill had tasty and well presentation of menu items. The food was favorable and great tasting. The astmosphere and hotel was astonishing! A great experience!
Hello Kennya,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner. we hope your keep us in mind for your future travel plans!
Kindly,Melanie Planelles
Reviewed Jan. 28, 2025
Neal was efficient, courteous and professional. I was able to book a room quickly. I appreciated his help tremendously I am coming with my daughter and daughter in law to see Theresa Caputo at your Ovation Hall.
Hello Laura,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Jan. 27, 2025
Jorge was very polite and knowledgeable. He could quickly give me the info I needed on each hotel and he found me the perfect Place. Affordable and close to where I was going to be Wednesday night. He is a very big asset to the company he works for. On a scale he would be at the top.
Greetings Jorge,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jorge, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Jan. 27, 2025
Brittany was professional and friendly. She made my reservation experience AMAZING!!! I made a reservation online and it was 3 times the price. Brittany guided me on how to get my refund from the 3rd party vendor and saved me from getting in trouble with my new employer. She really went above and beyond. 🙏❤️💯
Hello Cindy,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Brittany, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Jan. 26, 2025
appreciate her patience and support. We've stayed here several times before and we've always had courteous help. It's halfway to our son's home and it's our favorite place to stay.
Greetings Susan,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Angelina, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Jan. 26, 2025
I was helped with all of my questions and even helped with finding the right hotel at the right location for the right price. Absolutely wonderful experience. I will be using again, she also made sure this was a pet friendly hotel for me and my dog. Very polite and quick to find the right spot.
Hello Jesse,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Jan. 26, 2025
Very fast and courteous. Very nice lady. Very quick and to the point. Explained everything to me and helped me to understand how many bedrooms and beds and got us on our way and explained the card process to us also. Thank you so much, we should have a pleasant stay and round trip.
Hello Kathy,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our customers, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Jan. 26, 2025
Carlos ** was very professional. He was excellent to deal with. A+. He helped us find the right hotel and made our experience worth sharing with our friends traveling to South Florida. I am certain that we will book again with Carlos. I have plans to travel with my family again to Florida.
Hello Scott,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Carlos, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Jan. 24, 2025
Thanks for your help. The assistance was greatly appreciated. I am currently working with the location to book my reservation. The Indiana Township Association is holding a legislative conference with the Indiana House and Senate of the state of Indiana. The conference will be on February 10 to February 11 th at the Hilton in downtown Indianapolis Indiana.
Hello Mark,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Jan. 24, 2025
I made reservations with what I thought was the hotel. I was wanting to stay in after having a death in the family. I had to cancel when calling the motel to do this, I was told, "Oh it was Expedia." Well, I don’t know what this is, but I did not know at any time that I was talking to a reservation company or whatever it is. It’s end up costing me half of my money. Having a death and family’s bad enough and then have this happen not good. I will ask more questions next time, make sure I’m talking to the motel.
Hello Sandra,
I'd love to help clarify! Please be advised we are not Expedia, we are HotelPlanner. If you do have a reservation with HotelPlanner, I'd love to further assist you, feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,Melanie Planelles
Reviewed Jan. 23, 2025
I called to book a hotel at the Marriot, had I known I was talking to 3rd party vendor, I would've hung up immediately. This had been a disaster and their customer lies and reads from the same the script. They are completely inept and if you try to getting touch with someone directly you always end up back at the outsourced call center in the Philippines. They are of zero help, but they will take your money!!! And when you catch them in the lie, getting it back is HELL!! I Make sure you know exactly who you are talking to you. This company is no one you want to deal with. Call the hotels direct, and make sure you ask if you are talking to them directly.
Greetings Marla,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com. I look forward to hearing back from you!
Kindly,Melanie Planelles
Reviewed Jan. 23, 2025
Kellee answered my call and listened to my room request details. Then she gave me a room meeting our handicap requirements, confirmed my retired military status resulted in the lowest cost and then finalized the reservation. Quick, efficient & customer friendly. Good job and it Makes me comfortable using Fairfield again in the future.
Hello Gary,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Kellee, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
Reviewed Jan. 22, 2025
Reservation agent Czarina was extremely helpful, courteous, and took care of me in everything I needed! Bookings were very busy and she was persistent to get it done and cared about helping me!! I would recommend this hotel to others, I’ve stayed there before and it has always been a very good and pleasant stay!
Hello Carrie,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,Melanie Planelles
Reviewed Jan. 22, 2025
I spoke with employee Delora was very accurate, helping me make reservations quickly at the proper location, answering all my questions. She was very polite and a pleasant. She never mentioned a survey coming which is the correct way to go not making a customer feel obliged for a rating.
Hello Marcia,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Delora, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,Melanie Planelles
HotelPlanner.com Company Information
- Company Name:
- HotelPlanner.com
- Company Type:
- Private
- Year Founded:
- 2002
- Address:
- 777 S Flagler Dr.
- City:
- West Palm Beach
- State/Province:
- FL
- Postal Code:
- 33401
- Country:
- United States
- Website:
- www.HotelPlanner.com