HotelPlanner.com Reviews

The motel I called has been closed after COVID but she helped me book a motel in a nearby town. Very helpful and quick. We’re attending a festival and was worried I wouldn’t find any local lodging off-site. Thank you.

Very polite and kind. The hotel I called about was not available. He found availability at a nearby hotel that had an accessible room available. He booked it for us and sent an email confirming and directions. He is an asset to his company and made a difficult day better.

It was very pleasant, extremely courteous, knowledgeable. Everything went well. Yeah only information I needed. He asked all my questions to help me totally completely without hesitation. Was very good. I would recommend him to anyone. I never have a problem. Always available for me whenever I have questions or concerns I’m shooting. Pleased with the way things are going.

The young lady that assisted me was quite sweet and helpful in that she saved me money and was able to answer all my questions. I took off 1 star to express my displeasure of not being able to have my room location confirmed and that is not her fault.

Excellent customer service! She gained my trust quickly. She quickly found a place close to where I was located in Amherst NH. When I got to the hotel, she had really exceeded my expectations… it was a wonderful room thanks to your representative! I’m doing the review because of the excellent customer service the Representative provided.

My hotel was booked for the wrong date. And the customer support after that was trash. I tried calling three times and got the same response - "I’ll put you on hold and figure it out." No solution was given whatsoever.

She wasn’t finding me rooms in the city I asked for and tried to promote a $800+ hotel after I said something affordable… Feels like she was just trying to get paid off a booking … Never calling again..

I was not charged the rate that was quoted the night before by over 100 Dollars. I would like a call back to discuss with a supervisor. I was not made aware I was being serviced by a third party vendor.

Juan was very helpful and made my reservation experience easy and fast. The reservation process was easy to understand and I liked the added security when giving my credit information for the reservation. I look forward to using Hotel Planner.com in the future.

I am very pleased with Ashley booking my room. She was wonderful and did a very great job so I am very pleased with the job she did - Super8 seems to have an outstanding staff. Great place to stay. Such a wonderful hotel to stay at.

Rebecca was a wonderful agent. She was unbelievably patient and was kind and thorough in doing her job, she made sure that I was well taken care of and got me an excellent deal for my upcoming stay. I will be sure to use this service again when traveling. Thank you.

Thank you for the prompt response to my need in canceling a hotel. Appreciate the email and customer service. Efficient, quick, and correct! Awesome job! It was easy to cancel via email and it was confirmed within 12 hours. Love that!

Reginette ** was quick and responded very quickly with the information I was needing, very helpful. Very professional as well. Polite and very nice. I initially sent email on Tuesday, but I am sure with the busy phone calls it took a bit but I am very happy with the service provided

Was an excellent help booking hotel rooms. She spoke English! Which doesn't always happen when you call. She helped me get a room near an event I'm attended. She was very easy to talk to and made sure I was satisfied with the room I reserved.

Very helpful, amazing person would definitely recommend to someone else that I know for a great experience and very helpful services. If everybody else in the world was this nice and helpful the world would be a lot better place.

Reservationist was polite and helpful. She was able to make a reservation for a motel that met my wishes in terms of location and price. I also contacted Days Inn on Best Rd in College Park Ga and confirmed that they have record of this registration.

Christine was very helpful and took time to find me the best deal possible without paying in advance. She was great! It’s good you allow folks to work from home. It keeps the stress level down. Christine can spend more time with customers and it shows.

Yes I was very happy with Leon. He did a great job finding me a room. I think I would love to have someone like him every time I need a room. Keep him and promote Leon. I have been around 73 yes and all over the world including Vietnam. He is the best agent I have talked to. And yes I think you should take good care of him.

I would like to thank Fernando for his kindness and professionalism as he booked my room in Waco Texas. He was very helpful. He answered all of my questions. Very patient when I changed my mind about the type of room, he just started the process over.

Anne most patiently and professionally calmly walked me through the process and was happy to slow down or repeat as needed. We agreed an extra few bucks was worth being able to cancel, and she found the hotel direct phone no. for me

She was doing everything she could to get the voucher to go through which it never did. She needs to be in a higher office than she is. Her pay grade needs to be more of all the different ways she tried.

I am working on reserving a block of rooms for a sports team traveling for a tournament. So far Alicia has been very helpful. She is now working on having the booking set up so we can reserve the rooms individually. Thanks Alicia!

He was patient and amazing. The system wouldn’t let me process my payment and he was able to try all the methods to bypass the fact that it wasn’t working. I now have a reservation! Thanks so much! Much appreciated. Mandi

I’m from California trying to spend some time in Arizona, I was looking throughout the internet and I found this place cheap and then I figure it may be a good place so I was calling to get help for the reservation and The agent was very helpful so I did the reservation with no problem thank you!!!

William helped me with making my reservation. It was a very pleasant experience. William was efficient and proffessional, and was patient with my many questions and concerns. He had a kind and friendly attitude. I do make my choices based on customer service experiences. This experience with William has me believe I chose an exceptional hotel.

Just got off the phone making reservation with Kevin who was very polite and efficient. He made sure that I was fully satisfied with the reservation and gave us the details on the room a availability and rates. All in all I would certainly recommend friends.

I was very pleased with the attention and response from Reginette ** concerning my refund. She told me what the process would be and did exactly what she said. I was made aware of the timetable required for this transaction and was certainly happy with the results. I am sorry for having to ask for a refund but, I felt the circumstances required the attention it received. I want to personally thank Reginette for taking my request seriously and following through with what she said she would do.

We were not able to stay at the motel because there was no electric because of the ice storm. This was the time gridlock was on I-95. Still no credit back on to my credit card. I have received it's been approved to go back on the card twice now, but it never was applied I guess.

Very efficient and easy service for all customers with disabilities or vision problems. Thanks again for the info and fast service. Thanks again for your help today and thanks for being there in a generous offer for the new room reservation and for taking time to explain the order

Updated on 04/30/2022: Unfortunately my refund of $809.60 from Hotel Planner is not a priority. Since original cancellation on March 4th of 2022 and the cancellation being confirmed by Best Western (no funds transferred to them) I have been held at the mercy of your company and keeping my original charge of $809.60 for your own.

Leave reservation clerk Sabrina was very helpful in securing a room for myself and my son. We drove in from Connecticut to go to the Superdome sports complex. My son was trying out for play football and a lot of colleges will be there so this is a very important day for him and we didn’t wanna drive from Connecticut in the day of the 24th that’s why we came in on the 23rd. Thank you for your help. You have a wonderful hotel. Can’t wait to stay there again.

Sabrina was polite, efficient & clear with her communication. She confirmed the information she was getting. She was friendly and made the whole experience very enjoyable. This interaction will ensure that I recommend this place to my friends and we are excited for a visit coming up.

Awesome job taking our reservation. Very nice and informative. Clear and to the point so it was easy to book the room. We are thankful and grateful and would be happy to work with Andrea again if she was to book a room for us in the future.

Friendly, fast, easy!! Perfectly efficient. Thanks April for helping set up a room. Looking forward to a weekend away seeing Chris Stapleton in concert. So many things are tedious and a pain but calling the reservation line proved to be less than a five minute deal. Good price on what looks like a nice room

The booking agent was courteous and informative. Thank you. Yes he told me the distance to Mt. Denali etc. He gave me a list of several hotels, two beds or queen. I paid a 19.00 holding for the room. He sounded in good cheer. I would recommend him

Very good service, but a lot of background noise. I feel that the experience would have been better if it didn't sound like a call center in the background. I get suspicious and it makes me wonder if the line is secure.

Andreka was great and lot of help. Answered all my questions. She took time to explain everything I asked her. Everyone need a employee like her. She checked different times for me and she was very polite and was not rushing me like most other reservations do.

The representative that helped me with my hotel search was very concerned and went the extra mile to address my concerns with my hotel findings. He helped me with the most expensive as well as the more least expensive as well.

Tired from 8 hours driving called the Hampton 800 number and found a room nearby! Next time for sure I’ll reserve ahead of time to ensure a safe, clean pleasant stay! Always my preferred hotel. I am thankful! Prices range depending on locations, the consistency is the best most comfortable beds in the business, you can even purchase Cloud nine beds online.

Our guest was not able to board his flight because his COVID test came back positive. I had reserved a non-refundable rate, however because of the situation they were able to cancel the reservation and issue a full refund. Thanks!

Karen ** reached out to me after having some communication difficulties with Hotel Planner and she was very gracious. She immediately contacted the hotel after she heard my concerns and within 48 hours I had a full refund. Thank you, Karen, for your help and for your consideration.

Carolyn was extremely helpful, patient in obtaining my details when my first card did not go through. She was kind of to wait for me to find and use another card. She paid attention to the description of rooms and size of beds that I wanted and made it happen. I'm very pleased with her service. As a matter of fact I requested a survey to fill out on her behalf. I was so pleased.

The person that helped me with my reservation she was very patient and worked to get me the best deal. I called her twice because I had the wrong dates. I thanked her for being so nice. Looked up my points, got the room I wanted and asked if I would like a lower floor.

I was refunded after booking hotel dates required for FEB 21-27 were accidentally booked for MAR 21-27. And so, to facilitate my business guests, I had to pay a second time when the guests arrived at the hotel on FEB 21. This was greatly appreciated as the charge was over $2,000. As a result of this understanding and cooperation, I will now be utilizing and recommending "Hotel Planner" from now on. My many thanks to Reginette ** for this extra effort and kind assistance in bringing resolution to this situation. Thank you!

Christopher did a great job and snagged a price that was pretty low. The web site tried to raise it but a few refreshes fixed the error.... I will definitely use him again if and when I get back in the area.

Janine was professional and patient with me while making my reservation for a room on my way home from vacation in AL. I so appreciated her guidance and help with this process. Please thank her again for me. I would do business with her again.

I want to thank Karen ** for her help in getting my refund! She made it possible by her constant efforts on my behalf! She kept me informed regarding my request and I could not be happier! I will be sure to use their service again!

I believe the Karen ** at the Marriott near Legge memorial park, at or near Burr Ridge Illinois, provided exemplary service; since I was not having any success in changing reservations, she stepped forward and did what was necessary to accomplish the tasks. She listen carefully to my problem, and kept me up-to-date with emails until the problem was resolved. I believe that she stepped beyond what was required of her, in order to get this done. She was pleasant on the telephone, and I did not feel rushed during any step of the process.

I was told in an email that my refund would be processed by 3/21/22. I have yet to see a refund for this reservation. The reservation said "free cancellation". Now that I'm trying to cancel, I'm told it's non-refundable. But as stated, I have an email that says my refund will be processed. When will I see this refund??? How many words do I have to type before you process the REFUND??

Dianna in reservations was very pleasant to speak with and most helpful in guaranteeing I had the right location for my stay. I would definitely recommend her and the Hyatt to friends and family as well as my personal and business reservations in the future.

Spoke with Litzy and she did an excellent job. Very personable, polite, knowledgeable. I would say a “10”. She did check all the possibilities with the dates given and I booked reservations with her. She explained everything I needed to know for my bookings.

Christopher was personable and very helpful. This is my first visit to Chandler, Texas. A friend and I are meeting some people we know to go fishing. We are looking forward to being with old friends and catching a lot of fish.

Diana was super friendly, helpful, and knowledgeable. She helped me to book a reservation quickly and she answered all my questions. I will recommend the customer service line to the rest of my team so they can book their reservations. Thank you for the excellent customer service, Diana!

The reservation clerk was great. But the amount of noise was terrible. Other people talking on their phones made it very hard to hear buy person. I will not be using this reservation line again, I will go to website.

Would recommend this service. They made and suggested where to stay in cities that were unfamiliar. Because they work with groups, they were able to secure great rates for our stays in multiple cities. They accidentally had us double booked, but took care of that efficiently and resolved the issue!

We traveled over a 24hr ride. Wanted my nephew and his gf to have a bed to lie because all my furniture is still on the moving truck. Leon was amazing and respectful. My nephew and I both thought the payment could be spilt cash/credit but we were advised it had to be one or the other. They chose my second bedroom floor instead.

Very helpful would recommend this service to anyone. Ronald was courteous polite and found me the best deal in the area desired. Would most definitely use this service in the future rather than doing it on my own especially for someone who is technically challenged.

Michael customer service skills was definitely a point. Thank you. I would definitely recommend staying to my family and friends and also myself. Excellent excellent excellent. What else could I probably say? He did an outstanding job, very polite, very knowledgeable, patient.

Christopher was very, very helpful. We so appreciated his patience with all of our many questions and frequent changes of mind. In our opinion, Christopher would be a valuable asset in any corporate setting. If we ever need help again with finding accommodations as we travel, we hope Christopher will be the person who answers our call.

Your employee was very helpful and knowledgeable. She set up our upcoming stay and I was very pleased. She provided answers to any questions I had. She told me about our check in time. She also told me about the proximity to the Braves game.

Tiffany was very kind, professional and courteous. We realized started booking Best Western plus hotel in Greenville SC and switched reservation to Best Western Greenville Airport Inn which is closer to airport and my destination. Booked two rooms for my daughter and myself for a family baby shower in the area. Thank you.

The service I got was excellent. Very friendly and helpful. I called to change my check in date and was issued a voucher. I called back and he processed my new check in date and accepted my voucher. Thank you for your help.

Juan was very kind and helpful. He understands the need for saving $$. Juan. Helped me find the room I needed in a safe place and still close to where I need to go during the day. I would like his help again in finding a room.

I booked a room Wednesday 3/9/22. I am traveling to Rhode Island this weekend for a basketball tournament. The room I originally tried to book kept going up on prices while I was on the phone with the agent so she ended up finding me another hotel four mins away from the original hotel and a cheaper rate. Turned out the Team was staying at a whole different hotel with a group rate. I was eligible for a refund that I had booked but when I requested I was given two options (full refund or refund with a voucher).

Excellent customer service*** Efficient and knowledge, most caring considerate. Very helpful when I told them my concerns of the need to be close to mother’s doctors appointment/ & we need an elevator. Truly help kind!! Highly recommended. Thank you. Many Blessings!

Good service service skills. Worker was very patient and willing to assist in every way he could. He was very honest and capable at his job. He was able to walk me through the cancellation process with expertise and efficiency. Job well done.

As travel CNA he was helpful considering I am not from around that area. He answered all my questions and gave me the best deal since I'm so far away. He pulled up the address where I'd be working and gave me the info I requested. Along with the distance from the hotel to facility.

Leon was so helpful. He made sure I had the extra accommodations I needed. He read back all my information, gave me ample time to read and review both the text and email I received. He was extremely friendly and thorough. I had called other hotels before yours and you provided far superior service. He is a gem.

Carlos has great customer service skills very professional. Carlos checked to see if any discounts or specials on a room. Made sure I got my confirmation number by text and email. I would have liked an earlier check in time but was told need to call maybe that would be something to consider changing make it nicer for people to get settled in their room earlier in the day so they can get out and enjoy time out instead of waiting to get into the room. Also it would be nice to use AAA or AARP discount.

What a pleasant lady. That kind of positivity and kindness does not happen every day and it is so refreshing! Thank you Gemma! You are a Rockstar! Your Business is lucky to have you as a part of the team!

I was told 10 days for me to get my refund and nothing yet a month later. Very disappointed I was assured that I was going to get my money back and nothing. I hope this can be resolved soon because I need my money.

Further to my phone call on March 7th, I am still waiting for resolution to the problems encountered in my stay in Gainesville. My reservation was sold to a different hotel, Motel 6, Had no choice due to nothing else available to stay there.

I had a really rough start to my military orders. I just landed in NC, my rental car had issues, my hotel was wrongly booked and the hotel I got turned out to be horribly kept. After calling Christopher, he helped me set up a cleaner hotel for a cheaper rate. He was patient in helping me find the rate that applied to me, all while finding a hotel that was suitable! Thanks Christopher for your help!

Lisa was very helpful with canceling my previous reservation and rebooking my new request. She was very pleasant, great communicator and listener. She simplified everything for me and her helpfulness made my booking so easy. Looking forward to my stay at the La Quinta, 890 Hawthorne Ave. SE, Salem, OR.

Elizabeth was More than amazing!!! She had a great personality and did her best to help us find a room!! Even though no jacuzzis were available she tried her best to find one and not only that but she was able to relate to us which was awesome!!!

We had to cancel our trip last minute due to illness. They were very understanding and gave us refund which was very much appreciated as my husband ended up on the hospital. They were very prompt and courteous. Would recommend.

I believed I was calling the hotel directly & was advised of the cost of the room ($159). At no time were we told this was a booking company or that we would be billed additional fees or billed in USD. This is fraud. There are 2 reservations booked in my name & I am unable to speak to a person to cancel the 2nd one.

Juan ** was extremely helpful and courteous! He was patient in checking out the requests we had and very efficiently was successful in fulfilling them. He is to be commended for the speed and professional manner in which he accomplished our requests.

I prepaid for a stay in Oklahoma last July. I could only stay 1 night (due to covid) out of the 5 nights booked and paid for. I notified ahead of the scheduled stay and was approved for a refund. However, I have yet to receive my refund!! They are impossible to get a hold of and this matter is still unresolved! I expect someone to notify me ASAP after leaving this 0 star review!! I was forced to add 1 star so this could be submitted!!!

Very courteous and swift to handle this. Responded with numerous emails and kept me informed. Pleased with way it was handled and would be happy to let other people know. Great way for people to make hotel reservations for important events. Thank you

I had a reservation that I cancelled. When I went to look at my visa statement I wasn’t refunded all my money. I tried several times to reach your company, spoke to several agents and was a assured that I would get all my money back. It is now almost 2 weeks later and after sending an email which assured me that I would get my money back I still don’t have all my money back. I would never recommend your company nor will I ever do business with your company again. I am owed $14 and I want my $14 and I will give it another eight days and if it does not refund it on my visa I am going to go to my visa to fight to get my money. You have terrible customer service! There was no cancellation fees listed. This reservation was booked for 6 months in advance and was cancelled within a week of booking! Why would you keep $14.00!

I asked to change my reservation from 3 to 2 nights and was told I would need to cancel and rebook. I said that's fine, when rebooking rates were changing each night so I said forget it just keep my original booking. I asked for verbal confirmation my original booking was intact. YES was the reply. I call the hotel later that day to confirm and they said my room had been cancelled! Now no rooms available. This was for a wedding and my family is all staying there. Horrible experience!

She was very pleasant and helped us tremendously go through hotels so we can find the best price. Thank you very much. She went at least through at least five different hotels to find us the best price. Took her time Denton Russia’s

I really appreciate that HotelPlanner.com was able to work with the hotel to refund the incorrect dates I had booked. We had 12 rooms booked for the correct weekend, and 5 for the wrong one due to a data entry error. Thank you!

We were charged $258 per night at a hotel in Eagle, Idaho. The room was clean and nice, but overlooked the highway. It was so loud that we couldn't sleep. We cancelled our second night. I felt that the price was astronomical, and wondered if I had booked directly through the hotel if I'd gotten a better deal..

Joseph was very polite and kind. Was very informative about where the motel was, how far it was away from the casino. Now told me about all the amenities. He was well-informed although I think prices are really high but everything is priced really high right now. But he did a really outstanding job.

The representative was knowledgeable and very kind. She helped us with the decision to book with her ability to work herself into the location we wanted to book a stay. Great performance of reservations representative. Work was informative and great information about the location and beaches. Would recommend for any booking job.

I made reservations February 23 for March 11 and 12. I canceled the same day, was to be refunded in 10 days and still haven't gotten them. I just called and I'm getting the runaround. All I want is my refund to my card. My request # is **.

My experience with HotelPlanner was excellent..first of all, the young lady that I dealt with was professional and compassionate about my situation, which was beyond my control...then, the final response was good and they were very thorough in responding to me to finalize my refund...thank you...

Had to cancel due to conflicting locations of daughters tournament. Service reps were understanding and helpful contacting hotel and getting approval for cancellation. Received email confirming cancellation and refund process from Diego stating process can take up to 10 days.

Roberto went out of his way to make sure I got a room on short notice and at the best price I could get. Hands down the best at what he does. I called on short notice and he found me a room in a very booked up hotel. King bed…the works.

Very quick and informative service. Helped find a better rate on my hotel rooms. I did not have to wait or be put on hold. I will definitely take advantage of this program more often now that I know how well it works. Thank you Tanya!

I took the word of the woman booking agent's word as to the comparison of two hotels. I was looking at a Hilton but I was told the one she booked was very similar! NOT SO! The nice man at the hotel worked with me to make me happy and he did. I called back to the booking agency and a great person agreed to refund our monies less 14.00 and change. I was upset but it all worked out! The owner of the hotel is a great understanding man.

Sydney did a great job booking my vacation to Aruba. She did a great job of selling me on the property and finding a better deal than I initially saw. All in all it worked out beautifully and I will be in the sandy beaches in 3 weeks.

Booked one week at The Malcolm in Canmore (cost of $2,240.29US) for Oct 1 - 8, 2021. Cancelled on September 7, 2021. I have made numerous phone calls and had 2 emails confirming a refund to my VISA. To date I have not received any refund (or even an offer of a voucher) despite several requests that a supervisor telephone me. Today, the phone hangs up as soon as I request to speak to someone.

We booked a room for three night in Daytona Beach. I called and confirmed before we drove 4.5 hours to get there. Our reservation was confirmed and we even received a text message confirmation. We arrived and the hotel did not have our reservation. There were rooms available and they could get hundreds of dollars more per night so they would not accommodate us since we booked through a third party. The hotel tried to bully us by offering us the room for three times more than we paid for the room because there was a Daytona 500 race and they could get $800.00 a night for their $80.00 a night room. Beware of this 3rd party booking site. They could care less about us and only offered to give us a refund. It was fun trying to find a room for 3 nights in Daytona Beach when the Daytona 500 race was that weekend. What a JOKE.

This hotel deducted $587.82 against my bank account without emailing me of stupid reservation! I am very disappointed of what they did (that includes this planner). Frustrated and upset I may say! Make a move now! I hope that my complaints will be given attention!

I needed help getting a refund for a hotel room for which I booked the incorrect day. Reginette **, Reservation Specialist, was extremely fast and helpful in securing a refund. It was probably the best consumer service experience I have ever had. Thanks Reginette!

Chris was very polite and professional. He quickly found my booking in my area in my price range. I was on the phone with Chris for less than 5 minutes. His tone made me feel like he was happy to help me.

I emailed to ask if I could switch the credit card used to book my reservation to another card instead. Reginette ** was very helpful and very quick in answering that I could do so at check in. The question and answer happened within a matter of minutes. Her service was terrific.

Lisa was very patient with all my questions and very helpful. I was asking different scenarios and she was patiently looking for everyone. As I was booking someone got the rooms I was interested in and she immediately looked for different rooms available. In the end I think I got a better deal even though I paid a little bit more.

There were two credits request #** & ** that were supposed to be issued to my Visa account. They were pending on my account yesterday but today they have disappeared and I’m charged 103.83 twice. I have disputed these charges with my USAA visa account. Thank you. Let me know what happened. John **.

Carlos provided excellent customer service to me. I had an issue with my reservation and he took care of it quickly and professionally. Thank you for exceptional customer service Carlos! You made my experience with this service a great one. Thanks again!

Your online process hi-jacked my efforts to contact an hotel. As a result I'm saddled with having to work your company in my attempts to get a refund. Whoever heard of a refund taking a month to process. I will never allow your process to hi-jack my efforts again. I will publish my experience with your company on the internet every place that I can.

I am really pleased with the Hotel Planner's teamwork and efforts to get my request done in such a short time. I appreciate your work and definitely will come back to you again in the near future. Thank you.

Wait times when calling unacceptable even after being told you are being connected to a representative. Had to call back 3 times. Not very helpful except last phone call finally resolved my issue with a refund. In future prefer not to use a 3rd party to make reservations.

The person who helped me was courteous and helpful. She accomplished all that I needed and was kind and respectful. Because of her courtesy I will visit the site again. Thank you very much lovely lady. God bless you richly. I am blessed by your service.

My sister and I had drove to Allen, Texas for a cousin's funeral. While at his memorial service, my sister received a phone call that her husband (which was back in El Reno, OK) was having some health issues. He has not been well for quite some time. We had to leave the service and head back to her home. Thank you for granting my refund. I really appreciate you all understanding. Thank you. Nancy J.

Called 2-19-22 to get a room in Tucson Arizona in the 100-150 dollar range and successfully booked at America's Best Value Inn in Tucson for 107.00. After driving for 12 hours we arrived at 6:45 pm and was told that you overbooked them and they didn’t have a room for us. Hours later we found a room in Tempe Arizona that we had to pay 400 dollars for and it was a dive. This has never happened to us. Won’t be using your service again.

Did a great job rebooking our night was for 19th instead of 18th of February. He was kind and took care of it immediately. We would use your services again in future. Hopefully the refund will come through just fine. Thank you.

Leon was very courteous and helpful in booking our stay this weekend. He repeated all information so that we felt comfortable and waited on the line to verify that we received our text and email confirmation. Thank you Leon for being so welcoming!

I must have accidentally booked 2 rooms instead of one. Even with a no refund policy they realized it was a mistake and refunded me. With no hassle at all. The service was quick and the agent was understanding and explained everything they were doing and how long the process might take. I had a great experience.

HotelPlanner has not communicated with me or refunded my stay that was canceled weeks in advance. Today, 20 days after my refund was "approved" still nothing. I am the only person in our group that has not been refunded. I have called, emailed, spoken with several customer service representatives, and still nothing. When I call, I am told they will escalate the issue but I have never received follow-up after an escalation. I called again today and have just been told someone will follow up by email in 1-2 days... This is what I have been told three other times.

I was pleasantly surprised given the initial difficulty I had with the phone service, that when I reached out via e-mail I was able to work with one point person, Reginette **, from start to finish with my cancellation claim. She worked with me and with the hotel given my extenuating circumstances and was able to assist me and complete my cancellation by coordinating with all parties. Excellent service and thank you Reginette!

Very satisfied with help from Sara booking our stay on our selected dates at Hampton Inn. Very pleasant and helpful and knowledgeable. Went over amenities, rates, selection of availability rooms. Received confirmation as we were speaking. Thank you Sarah for your help.

I just spoke to Carlos **. He helped my husband and I to find a hotel in our price range and close to our destination. He was very kind and patient with me and very helpful. I will use this again.

Hi I really appreciate the understanding the Marriott staff had on Friday. My friend was hospitalized with Covid related respiratory issues and we had to cancel our reservation for Sat night in Gravenhurst. I always book there when we go snowmobiling and will do so again soon thank you!

I had an issue and couldn’t keep my reservation. The rep was so helpful and assuring and helped me get the resolution I needed. He called the hotel directly and worked out my issue. I would definitely book here again! Thank you!

Very good customer representative. She found the right hotel for my budget. I had a flood at my home last night. The representative was very kind and patient. And she helped me find a reasonably affordable place to stay for a few days.

The process to obtain a refund through HotelPlanner for a canceled reservation, due to an illness, was handled very professionally. I was updated at every step of the process. I appreciate the service that was provided and will absolutely use HotelPlanner in the future.

Greatly pleased that have agreed to refund my money. Asked for refund due to a gathering to celebrate the passing of my brother. Will be completely satisfied when my credit card is reimbursed the $756.14 amount. The individuals were polite and willing to assist with my situation. Would use this company in the future.

Ashley was very helpful, courteous and friendly. She was patient with all my questions and concerns. She addressed and responded to me whenever I asked about our reservation. She helped me find a room that was convenient for myself, wife and dog.

I was told on Jan 15th that my money of 117 still has not been refunded to my bank account as of today and I'm furious after spending two nights on the cold car because I was sent to a hotel I was not allowed to stay in because the first one did not allowed pets after being told they did and driving an hour out of my way and the second night the hotel didn't allow children under 21. It was ridiculous!!!!

I needed help making reservations for my son during guard duty with the Massachusetts National Guard. I'm not from Mass and was really struggling. Your representative, Karissa, was very helpful. What a pleasure to have a person to help, especially one who is trying to deliver good customer service.

Bad weather. Couldn't make trip. Appreciate how fast I was refunded. The gentleman I talked to was very polite and well spoken. Was told that my refund would be processed in two to ten business days. Very thankful for that.

Donna was amazing to us and we really appreciate her help. She did a wonderful job in getting us a room so late in the night and my family and I are eternally grateful to her. I will make sure to schedule my next reservations with her.

Tina was very pleasant and helpful! She was informative and confirmed that my hotel reservation was set for the weekend. This was my first time using this service and this definitely took the stress off of me and will be using this service again.

They acted like they were from the hotel and pushed me into a reservation, completely ignoring my actual question about student rates. I didn't have $10 to throw away. I will not only stay away from this company but warn everyone I know.

I must commend Jared for his help in finalizing our trip with great service. He was knowledgeable and courteous and very helpful. We are looking forward to our visit to Banff this spring. We have never been to Western Canada and are very excited to be coming soon. Thanks Jared for all your help. E.

I will absolutely recommend to a friend and will always make La Quinta my first option when we travel. My Best friend, brother and brother Marine I was trying to get to before he passed on did die before I could head to Dallas and I was unable to go to Dallas until his services next Thursday and Friday. The gentleman I spoke with was very compassionate and helpful with canceling with refund. I will not forget this act from La Quinta and, as l am on a fixed income, appreciate this very much.

Donna did her job well. She made sure I found accommodations for a spur of the moment trip. After a few options fell through, she made it her mission that I was going to be satisfied. Mission accomplished! We need more Donna's in the world.

I really appreciated how easy it was to cancel this reservation (process) and how quickly Reginette responded back including additional action that had been taken on my behalf (service). It's been a while since I've experienced this sort of great customer service, to be honest. So thank you very much. Clearly, Reginette has appropriate training and management support to do a great job.

I had a good customer service representative that was very professional. I would like to have Carolyn book my next hotel and once again I would like to thank you for your service and please recognize Carolyn for her service. Thank you. I'm very small.

Working with Juan “Johnny” ** was so great. His first quote was way out of my budget but before I could hang up he let me know he could get quotes from a multitude of properties. I think I took #5. I was trying to stay under $100/nt. Not easy in the area I was in & I had immediate need, so he was able to help me find accommodations. Thank you Juan! You’re great at what you do!

She was courteous and patient and got me a great deal. She took the time to hear my situation and was empathetic to how I was feeling. Helped me with location to my destination. She took the worry out of searching for a place in an unfamiliar town.

I wanted to change the date on my reservation. Made request to Hotelplanner. So good that Reginette helped me when I wanted a refund instead of a voucher. She solved my problem in a second. In the past she also helped me when I had a question or problem. I am very glad with her service. Reginette, you made my vacation already fun to looking forward to. Thanks a lot!

They made me drive a half hour out of town for a type of room the hotel did not have! I did not stay at their incorrect recommendation but they still charged me. After driving 5 hours who wants to drive an additional hour in the dark in an unknown area for absolutely nothing and then be charged for your inconvenience? Terrible experience!

We were scheduled to go to a wedding that was postponed due to covid. As soon as we found out we called and canceled our reservation.They said it wouldn't be a problem refunding us and offered a 15% voucher of a greater value vs a refund. We elected the refund. The following day we got an email saying they were not giving us the refund. Well had they not agreed to the refund we would have continued on with a weekend away. The wedding was postponed because the groom had covid. Very disappointed and will never do business again.

Very pleased with efficient way in which this was handled and the pleasantness of the associate. We had to cancel our weekend trip due to weather and it was quickly taken care of and rescheduled. Very pleased. We will be using this service again in the future. Easy to get reservations at affordable cost.

I called because I was charged for the order #**. After finding out that this was nonrefundable I changed my order to one that is refundable which is order **. The 1st order was charged to my account, when there should be no payment required. I want to thank to Marie who is very professional for her completing my request. Mistake was done at order time. Thank You, Robert **.

My service dog and I are are in my car, cold at almost 1 a.m. I had made a reservation for a 4 star hotel in Colorado. I told the nice lady that my main concern was finding a nice hotel in a good area and a place that would accept my service dog. The lady and I went thru the different hotels and the pet policies. She even suggested I get a letter from my Dr stating this was my service dog. At that time I was pleased with her service. However, when I went to check in I was told that they didn't have any more rooms for animals and that the reservation had not said anything about needing an animal friendly room I went from pleased to scared pretty quickly. I sat in the lobby and cried, unsure of what I could do. I've had the worst migraine for 2 days and had been getting sick all day while driving with my poor service dog who was cooped up in My little car for 2 days!

For a January wedding in Dripping Springs, I originally booked for 2 nights then cancelled and re-booked for 1 night. The reservations were made in October. When checking out of the hotel in January, I was shocked to receive electronic receipts for both the 2 night and the 1 night. I sent a note to Hotel Planner and, to be honest, expected a long, drawn out battle to recover the $450+ dollars for 2 nights we did not use. What a pleasant surprise to receive a prompt, professional response from Reginette - AND a refund within 7 days. Incredible customer service!

I have never received the offered $30:00 voucher for the inconvenience we suffered as a result of our reserved room that not available when we arrived. The replacement room was substandard. This took place the end of May 2021 at Brentwood Best Western.

Has been a great experience so far. I had to change the room after booking from a king to two double beds and they were quick to resolve and let me know that they reached out on behalf for me to the hotel and got it done. Reginette was very helpful and professional. Thanks!!

I booked a reservation and the next day cancelled. I received an email they cancelled my reservation but sent me a voucher for the amount I paid for the hotel. I complained and the same day I got a credit refund.

It was easy to book our reservation and it was also easy to cancel our reservation. Hopefully the virus will cease and we will rebook our stay. We’ve stayed at the Hotel Monteleone in the past and we look forward to staying there again.

Please send my refund. You said 2 to 20 days. It is well over 10 days. This is crazy to have me do this. Just send my money. You are not being fair to me. You said 2 to 20 days. I would like my refund now. Thank you.

Due to my husband contracting Covid, we had to cancel our reservations at Courtyard by Marriott in Jackson. You were very kind to refund us our money. I truly appreciate it, and we will definitely be staying at a Marriott the next time we need a hotel. Thank you!!

Was told my problem was fixed and when I checked in to my hotel the problem was not fixed. Now I am being charged for 2 rooms when I was told it was canceled and I was getting my money back. All due to computer era.

To be fair Your people in India or wherever need to speak English better. There was no bank involved. It was my credit card. I talked to them & was told this often happens. Reputable companies remove the charge. There are organizations that help seniors from being taken advantage of. I'm not sure if Mark, Hugo, Mia or Angela understood what they were saying. There was one more who told me you were Expedia.

This was such a wonderful and easy experience! It was a pleasure to speak with you today. We were so disappointed to cancel our trip due to the snowstorm. You took care of our refund request in record time. Thanks for your help. I would definitely recommend your hospitality company to others.

The agent was extremely helpful and efficient. My husband has a Pending COVID test. He has fever and cough and nausea. Therefore, we are unable to travel to North Carolina today. Unfortunately we had to cancel our reservation at the Hampton Inn in Hendersonville, NC. We have frequented this hotel several times in the past. Thank you.

I am so pleased with the refund secured by Reginette---the hotel we booked was absolutely sub-standard, and she worked diligently to get our money refunded! Thanks! The booking wasn't the problem, they did their job splendidly. The problem was the quality of the hotel, and when the national chain refused to refund to me, I turned to Reginette for help--can't say enough good about her!

He was extremely patient, understanding, professional.... A wonderful ending for a bad experience!!! The hotel gave me wrong number to call. Found this one on my receipt. He was so nice and very helpful. Thanks for the good service!!! I won’t be afraid to book online again.

Upon Arrival had no room. Manager cancelled and gave us a letter to that effect. I called customer service the next morning, a very rude lady said she would expedite our refund since we were out of town for my grandmother's funeral and out the cost of 2 hotels. No refund. We called Customer service when we arrived home. They said to wait 12 weeks. We disputed through our card company, they did not refund. I finally emailed Tim **, a rep that has worked with our baseball team in years past, he put me in touch with Reginette **. She worked very hard over several week until we received our refund just before Christmas. Tim and Reginette are the best example of who you want working for you. I thank them ever so much, God Bless.

I prepaid for a suite at Super 8. When I got there I was told that the room was not available as it was given away. The young man told me it was first come first serve basis. I explained to him that I had a reservation and his only response was “sorry don’t know what to tell you. To get another room he told me I had to pay again without any proof that the previous $200 I paid would be refunded. Horrible customer service and what is purpose of a Prepaid reservation if it is first come first serve. Terrible anniversary experience!