HotelPlanner.com Reviews

Regina was able to help without any difficulties whatsoever. She was courteous, well versed as to how to perform the required task. She was quick and well-spoken. She knew exactly how to help me book the room for the date I requested. I would hope to get her next time I need to use this service.

I booked a hotel room with either two double beds or king through this platform, for Quality Inn Centre Ville Montreal Canada. But when I checked in, I got downgraded to one double bed without notice or any compensation or refunds. I paid extra for the king or two double bed, single double bed was a cheaper option. The hotel planner agent and Quality Inn manager said the reason for the downgrade was because they ran out of the room I requested for and it is nonrefundable. It doesn’t make sense because if the room type is not available for the reservation date, why is it available on the platform for booking and why did the hotel agent just check us in without notifying us about this downgrade. AVOID THIS PLATFORM at all cost. It’s a scam website.

Lady said she was gonna transfer me to customer service and I sat on hold for 30 minutes. Clearly, she doesn’t know how to be a receptionist. Very rude, no customer service skills, asked to talk to a manager and she placed me on hold again. Will not call again and will not be seeking employment any further.

I was able to get the rooms I had previously booked cancelled due to construction. The man who helped me was very patient and thorough. He called back to follow up and make sure that things were done and sent an email confirmation to me as a follow-up. I would book with them again.

Tried to use the system to redeem my voucher but had no luck, even talked with a representative. Think it is a scam and will just be out a few hundred dollars. Would have been nice to use for upcoming trip to AZ.

Completely satisfied with my reservation with the help of Juan, he makes it easy to get my accommodations and very helpful. Thank you for taking the time giving me all the information needed to get a room. Good job. Hope all your representatives taking reservations are the same like the person who help me tonight.

Dealora took my reservation and I told her I needed to check in early and that even she had to “read” the statement that check ins could were later in the afternoon, she guaranteed that a room would be available. When she said the charge was not refundable, I said forget it and cancel my reservation because I needed to check in at 9;00 am. She stated again, no worries this hotel has plenty of rooms available, I just have to read that statement. So when I got to the hotel, the reservation clerk said there were no rooms available until 4:00pm so I told them what Dealora said and the clerk said, "3rd party has no right to say that and we do not have any available." I said then I need a refund.

The lady was very helpful, I had tried to book the room online but was unable to complete the reservation. She stepped in and got it squared away along with some special request for the room very quickly. I received my confirmation email shortly thereafter. She made booking the room much easier.

Updated on 01/03/2024: This is the second follow-up with Hotelplanner.com. I pre-paid for a Hotel reservation to Hotelplanner.com in Danbury but the Hotel never received the reservation from Hotel Planner.com. I had to pay the Hotel directly for my night's stay. On December 20, I received an email from "Support" at Hotelplanner.com (**) acknowledging that the Hotel never received their reservation and my refund was being processed. This has not happened. I strongly urge anyone to avoid booking with Hotelplanner.com - this is not a dependable platform.

I had a voucher and couldn't rebook online. This gentleman helped me to get exactly the dates and price, so that it was only about $10 less than my voucher. Online I was either exceeding my voucher or way way under, so I was looking at losing $170. I am so relieved now. Thank you. Doing things online is wonderful but sometimes we have problems, so it's a relief to be able to talk with a human.

My experience with Zola was extremely wonderful. Her service was top notch and she should be commended for her professionalism and attention to detail. She made it easy for me to check and everything we discussed was truthful and honest! I am looking forward to my stay at the Homewood Suites by Hilton, it should be a truly wonderful experience.

I stayed 11/24 and 11/25. I understood these would be complimentary rooms. I just got home and they have charged me $100.00 on my debit card. I understood $50.00 a night for refundable deposit. My players card# is **. I already trashed the confirmation number. I would like my refund!

The room was unsatisfying all together I would give a very very very low rating, it was an experience I would not to live it again, no time soon, I would not refer this hotel to my enemy cause it was bad experience for me. I never stay at one the hotel again. If they mention that I will say no.

They will charge you a lot more than what they quoted you on your card by adding tax and recovery fees. DO NOT USE THEM. Then when you call them all you get is someone will call you back. Not sure how they get away with this.

This is one of my worst experiences with any company. I lost $200 due to the fact Hotelplanner decided to void my credit. If at all possible do not do business with this group. After 2 hours on the phone I had no answers to my questions and I found the reps just didn’t give a damn!

-Purchased room for Auburn Hotel in June 2023. I had to cancel. -Offered a voucher in lieu of a refund. -Used Voucher to book Omni Hotel in Atlanta on 10/24/23 for $1027. -When arrived at hotel, they had reservation but no prepaid voucher. -Omni told me to call booking agency to call front desk to resolve (HotelPlanner.com). -Called Hotelplanner.com Support. Was told they could not reach front desk. Verified front desk phone number with them.

I had to go to Dollar General and buy 2 pillows and a blanket so I could sleep that night. So much for trying to save a bit of money and staying at a Motel. I feel as if you misrepresented this location immensely. This supposed Handicapped room has a bathtub with high sides that I cannot get into even if I wanted to.

I had a great associate, Shawnee, help me with my reservation. We were on the phone for a long time because every time we selected a room, it was suddenly taken! This happened twice but she was persistent and found a great room for me. She is so patient and took the time to repeat dates and personal info. Give her a raise!!!!

HotelPlanner took my reservation and funds very efficiently. However, they failed to relay the proper reservation type to the property. I’ve spent hours on the phone with customer service who have ‘assured’ me this has been escalated. I have asked for a callback several times and been promised that I would get a callback ‘within the hour’ - never a callback from anyone. I am the one who has to initiate contact and ask them to fix their mistake. I should be enjoying my vacation and spending time with my family but I’m sitting here in the wrong room, device charging so I can continue calling them every hour or so. Each time I call it’s someone new who has to be brought up to speed. The decision to use hotel planner is one of the most regrettable decision I’ve made in ages. Spare yourself the frustration and stress by using someone else.

I gave Erin 10 Stars. If I could give her more I most definitely will. She did a wonderful job!!! She booked me a room in less than 2 mins!! Gave me a great price. I needed a room really badly because I'm going in for surgery to remove cancer and she made me feel very comfortable and not stressed out! She took care of everything!!

The company resolved my issue by refunding me back the extra charges without any hesitation.

Joi Was very knowledgeable and nice. She had a pleasant spirit and made sure completing my reservations for the Pembroke homecoming weekend were complete. I received my confirmations while I was talking to her and felt comfortable when I hung up that our group will have a great stay at the Best Western. Thank you.

I’ve been in the travel industry for 32 years. I have never come across a “travel” company with such terrible customer service and booking agents. I would have given zero stars if possible. I received a gift for a hotel stay using this HotelPlanner Company. I would have never used this company otherwise. I’ve spent many hours trying to book what I wanted, but the agents never succeeded for one reason or another. I did book with Ashley finally, but she messed up my reservation and after many attempts to fix it, I was told I couldn’t. It was so frustrating. I even added more money to my gift certificate to make sure my reservation was correct but they were not. I did not receive what I paid for. I felt I was robbed. DO NOT USE THIS RESERVATION COMPANY. I know I will never again and I will never use them for my clients.

I called today to make my reservation in Charlotte, North Carolina. I was initially a bit skeptical, but quickly received amazing customer success! The process was quick and effortless. There’s no need to share your CC number with a stranger. Just as easy as online. Everyone should make their reservation this way.

Carolyn was cheerful, friendly and helpful in making reservations for one night stay. When first accommodations were too pricey she suggested another place and quickly helped to book a room for the night. I needed her to text info to my husband who was on the road and she did that for me too.

I want to thank Christa. She did an awesome job. If there was a 10-star, I would give her a 10 star. Very nice, patient, friendly, professional and understanding. I think all customer service worker should be like her. She would be a great example for all the moody one.

Very helpful and courteous But still making decisions. I was also suggested that I should check out the website which may be helpful and also provide me with a rate so I will do that shortly. Thank you so much for your help. I look forward to seeing your options.

I was looking for a motel that had a hot tub spa in the room and she told me that they did. I called 20 other places and nobody had one but she told me this place did so she charged my card. I went there and they said they've never had spas or Jacuzzis in their rooms so she lied to me about it and the charges are still on my card so yes I am very dissatisfied.

Malcolm did an outstanding job helping me to find a room at my favorite hotel in the New York area. Malcolm was extremely professional, helpful and knowledgeable. I usually stay at this property whenever I visit New York. Malcolm made my booking experience very easy and stressfree. Thanks again for being so helpful, Malcolm.

We are planning our wedding for Duluth, MN for 2024. We are limited hotels and reached out to Hotel Planner as this was the ONLY way to get a block of hotels for our wedding. We planned to book Duluth INN and Suites. The gal in charge was LIZ was contacted many times within a month and sent one email with very little information. We needed to know the capacity and what was available. We planned to pre pay for all rooms. THAT IS A LOT OF BUSINESS TO LOSE. Not only that we now have to cancel our venue as we have no hotels to book. Very upset!!

Allison was friendly, positive, energetic,. She was upbeat, and took care of my reservation with accuracy and professionalism. Talking with Allison to get my reservation made me feel like I was an important guest. I am looking forward to my stay at the Comfort Inn in the Quad Cities. Thank you for being such a welcoming and pleasant place to spend the night.

Customer service was very polite and helpful. She did not rush us but she was willing to look through her inventory to search for the room types we needed. We need 10 rooms with 2 double or queen beds to accommodate our group. We will be happy to use this service again.

Booked double delux suite for family, which is nearly double the cost of a standard room. Arrived and only standard double queen room was reserved and provided. Took a week to hear back from Hotelplanner.com, they only offered discount on future stay. No refund, no customer service, just take it or leave it. Horrible experience, never using again.

Dawn was Amazing. TY. She has patience and took the time to be sure we were help in the way we need it. Dawn was professional and show knowledge. Thank very much for all your help. Great customer service. We will be sure next time we contact you. We look forward to enjoy the time in this Hotel. Thank You again.

I had the privilege to speak with Mr. John ** today, my experience with Mr. **, I was really impressed with his ability to speak with, Mr. ** went above and beyond to help me today, he really have great Customer service, every company need a great customer service person like Mr. **, keep up the good work Mr. **. Thanks again Mr. ** for your great service.

Alain did a wonderful job helping me find hotels over the phone. He was very polite and helpful, I really appreciate everything he’s provided and helped with. I wasn’t sure which hotel to pick so he took the initiative to help create a list of options I can choose from. He went above and beyond and I truly appreciate the service!

I was tricked into making a hotel booking through this website which was fraudulently designed to appear as though I were booking directly with the hotel, which was my only intent. After I was deceived into believing that I was speaking to the actual hotel, my credit card information was provided, but once I arrived at the hotel, there was no credit card information or booking on file. Absolutely no services were provided. Therefore, I booked directly with the hotel as originally intended. This fraudulent website also charged an additional $95 on top of the actual cost of the hotel booking for a total of $28 when the hotel booking only cost $190!

He was just so helpful & kind in every way. HAD to go over things to make sure I understood. But he didn't seem annoyed. Spent more time than he should..But was top customer svc. Just wish I could have that kind of customer service at all times. Was happy he had good training!

Operator was very pushy on reservation. First after a room availability was agreed upon, and giving payment information she then said such room was no longer available, then pushed us into agreement on another room with 30 percent cancellation and higher in price. And would not take a no answer when tried to turn down offer. BTW first offered room was cheaper and free cancellation.

Hotel Planner company is one big horrible scam. Keep your money. Their agents are untrained, disrespectful, when you ask for a manager they sure trained to say none is available they will call you back or hang up on you multiple times. I asked to Add a guest to my room and they lied to me told me it was approved with the resort and I was all set.

He’s very patient and informative. I called to check rates for a Church retreat and he was able to answer every question, that I had asked. I was very impressed and grateful for his help because the first day I reached out, nobody answered the phone or called me back about the rates.

To whom it may concern, Christopher was clear and concise. He explained everything I needed to know about our stay. The options offered were clear and I could understand him. Thank you for making my booking experience a good one.

When I called a gentleman named exequiel was very helpful and professional. I was pleased with how informative and helpful he was. I will definitely use this services again!! He was able to look up the hotels that would accommodate my family and go over prices and any other fees. I give him 10 starts if it was possible.

Richard was amazing in helping me set up rooms. He was very professional and went out of his way to make it easy for me. I did three reservations and then added a fourth last minute and his positivity was fantastic! Many thanks!

Fantastic job!! Made the process so simple!! Thank you!! I really appreciate you!!! Give her a raise she is worth it!! Have a great day, thank you again for all your hard work and have a beautiful day!! Again thank you.

Josiah was very informative and pleasant with any questions I asked. He knew about the area I was asking about and I felt at ease after talking with him. He was honest and knew his job and what was required to go above and beyond. Great customer service.

Made a reservation about 5 weeks in advance, plans were not going to work, so canceled within 2 days. Got email stating could be a 30% penalty, did not understand, but okay. Refund took over 10 days, more than they said, but took out more than 35%. Called to find out why, one rep said the amount was correct, another said could not understand why a penalty. What is really upsetting is no call like they said, and a supervisor refuses to talk to me. It is the principle now.

Very knowledgeable and helpful. I would definitely recommend this service to a friend. I am glad I was able to find this service. I was surprised to learn that a service like this was available…, Thank you for the help and the awesome service.

She did a great job making a reservation and requesting a special connect room for our guests. The reservation was easy and she did a great job helping us find the best room for us for only 1 night. I will Recommend her and the embassy suites again.

Lydia was very helpful & attentive to our accommodation. She gave information on other available hotel near Pala Casino. It was very quick & easy to follow & confirmed the accommodation with precise price & some details of the room.

Dirty sheets and bedspread. Price at hotel $179 on weekend nights. Hotel was not what was expected and we were charged over $250. There were hookers in the corridors of the hotel. It was not good at all and expect a refund!

Making the reservation at the Hampton Inn in Jax Fl was a great experience with Mia! She was very professional, articulate and helpful every step of the way! Her customer service deserves a raise! I would recommend this reservation service to anyone!

The Service was fast and customer friendly! The Reservation was kind and courteous during the entire process!!! I would highly recommend Best Western Hotels to my relatives and friends! I have stayed at a Best Western several times in the past, but I haven’t had that opportunity recently! Covid shut down my travels!!!

I was transferred to this company by my own trusted reservation site without my knowledge or approval once I made a reservation. I canceled the REFUNDABLE reservation and my only refund options from HOTEL PLANNER was a future travel voucher OR a 25% penalty fee. I would not have utilized this company if I had known, in advance, that I had been transferred out the company I use. And, I would have taken the penalty fee if I'd known the problems I would run into using the future voucher. When voicing my complaints I never rec'd any follow up contact once I gave them what they asked for to pursue a refund based on my experience using the voucher. Nothing further was done.

Hector was very polite and took care of my reservation with no problem. He searched and found me a motel that wasn't booked up. It was a pleasure to speak to him. He was very helpful and very courteous. He gave me all the information I needed.

Ended up with a wrong email address. Had to call back. One girl hung up on me then got cut off when the machine asked for itinerary #. Call again and the girl fixed my email. Thanks to her I finally received the itinerary for the Econo Lodge in Kissimmee Florida. To start my vacation.

We were in desperate to look for a place to stay in-in the middle of the night, because every hotels were fully book and he was willing to help us to find any available hotel inns. Very accommodating and helpful.

Room not booked correct. How did I pay 477 for one night and it was paid for the weekend. This is crazy. I need my money back or something. How is this possible. Can someone please contact me back or send my money?

Carolyn is INCREDIBLE!!! So grateful for her help and she made the whole process very easy. Not to mention she’s so kind and patient. Great problem solver and so easy to talk to. Carolyn made this very stressful process a breeze. THANK YOU!

Juan was spectacularly helpful and saved our trip. We had a very last-minute request at a very late time and he managed to fulfill that request in a timely and helpful manner. Excellent service and would easily use the service again because of his efforts.

The lady, Lindsey who assisted me was polite! She did a good job! A very good customer service! You company needs more of such people in your business! Do not hesitate to promote her. I am glad that I spoke to someone like her. A shout out to her.

Rare are the times that I give group ratings, but she is worth my effort. Keep helping people and being an asset to your company.

The reservationist was very friendly and patient. She repeated everything so I knew it was right. I have not stayed at this hotel but I have heard good things. A friend of mine‘s family stayed there and really liked it. We used to stay at another hotel there in Carthage, but it got run down and was close for a period of time. I understand it’s open, but not sure if we’ll go back.

All I can say was she was truly amazing. Extremely patient. Great personality and went far beyond my expectation. I called her when every hotel was booked in Las Vegas and she was still available to find me a great hotel. I wish I could speak to her again. In my book she is a true 10.

Carlos assisted me with my Hotel reservation. He did an excellent job with understanding my situation of needing a room on the ground floor due to my recent Triple Bypass surgery. I also needed to have a fridge and microwave in the room. Carlos is very patient, meticulous and detail oriented. He did an excellent job with my reservation.

Helped me make decision without the feeling of being a bother. Being unfamiliar with the area Angelo took the time, is thorough in explaining differences between the regions and the price points, safety of environment, very very thorough. He even mentioned interesting sights in the area and was friendly and patient.

Joey ** was extremely helpful to me on finding a hotel room asap. I was in a bind and immediately needed a place to stay for the night and Joey was knowledgeable and kind and empathetic. I would recommend a raise for this wonderful employee.

Stacey was patient and very informative. I received the information I needed flawlessly, amazing service. Thank you so much. I am definitely looking forward to my stay. I hit a few technical difficulties on end and that is when Stacey, guide me through a simple process or made it seem like a simple process. Well done.

Joi was SO lovely and helpful in finding my fiancé and I a hotel room last minute in a very busy and stressful time in detroit. We are so grateful to her for helping our weekend festivities continue on in such a seemingly impossible time! Thank you Joi!!

Updated on 04/03/2023: I had a horrible time changing my hotel date and when it finally came time to stay at my hotel, the hotel didn't have my reservation! I had to email them proof of payment and book dates through HP. I'm hoping they don't charge me again. So now I have to follow up with the hotel, this has been nothing but stressful and a headache. Never again! I'd rather pay full price for a hotel than use this company. What a scam!

Ms Laura is very helpful in finding a good place for me. She is a good listener and has excellent customer service. She did not stop looking until I am satisfied with the place that I am looking for. Great job Laura!

Booked a hotel through them for spring break. Despite my “confirmed booking”, the actual hotel had no record of my reservation. I worked with Hotelplanner.com customer service for over eight days to find a resolution, and they were unable to assist me in any way. Their only recommendation was to continue to wait until their “escalation team” reached out to me. Unfortunately, this was only 2 weeks before my trip. I had to book an Airbnb further away from my desired location, and at a higher expense, due to the fact that all hotels were completely sold out.

I truly want to say that Jazmyn went above and beyond her job duties. She has excellent customer service skills. She is very kind and is definitely a people person. She is well deserving of a pay raise or a promotion. I rate her 20+ stars. She is a keeper.

This company did a hotel reservation for a soccer team from Long Island New York traveling to Tampa, I booked 2 rooms and they charged $1675.86 the same day of the reservation, when we get to the hotel: Hotel: Holiday Inn Express Tampa N I 75 - University Area an IHG Hotel 13294 Telecom Drive, Tampa, FL 33637. The Rooms were pretty dirty with cockroaches clamming all over the place. I didn’t stay there and they don’t want to refund my money.

Great find and good price at the Motel 6, thanks for the help. You are a great one. Go or the first time I use a call but it works just perfect. Thanks for all the help. I hope everything goes fine like I said.

Kaneisha helped us find a last minute place to stay within our price range. I had trouble with my cell phone yet she was very helpful, patient and courteous and would be a credit to any customer service agency. Thank you, Kaneisha!

We were told the price quoted included all taxes and fees. Got the confirmation only to find out there are additional fees when we check in at the hotel. Very disappointed that we were lied to. Called to ask about this and was pretty much dismissed.

Awful. Feel scammed! After booking hotel and my credit card was charged! Hotel did not get paid their rate or even room paid for. Still waiting on refund after being canceling and talking with customer service explaining problem. Still awaiting on credit..SCAM..

Mr. Rommell **, provided several choices and prices as per request. My request was not easy, as I needed a hotel which was pet friendly and close to my training center. I appreciated his patience and a Pleasant manner.

Joel was very professional. He provided information of the various options available clearly, answered questions when asked and assured me the specifics of the option I selected would be forwarded to me via email. He was also very friendly and I enjoyed speaking with him throughout our phone call.

Made reservation through toll free number with Adrian. Arrived at Courtyard Flint by Marriot 5206 Gateway Center 48507 but no room was available for check in. Ms ** could see reservation conf: ** and Itin: **. Ms ** called Residence Inn Marriott and spoke with Shawn who worked and booked us a room. I am very frustrated after driving 12 hours only to find no room after a confirmation. I tried to reach reservation but recording would not give me an option for a live representative to cancel reservation. Please cancel this reservation, contact me personally at ** and provide me restitution such as a free nights' stay. Disappointed, frustrated, tired and plainly disgusted with Marriot. I am ver

Super and helpful, but to another hotel. Ashley was very helpful and thank you.. She was very good and happy for her Assistance. Just Curious how the Hilton could be all booked up. Wished I was staying at hilton.

Jeanie was very helpful and friendly. Was able to answer all my questions and was very knowledgeable. She made my booking run very smooth. I will be looking forward to booking again. She was a 10/10. Thank you.

Very patient, polite and helpful. I was somewhat frustrated as I had lost the previous call at the very moment I was prepared to provide all of my credit card information. His service and professional manner was rewarding. This booking was to travel for a funeral and I appreciated his empathy.

My agent was very helpful in setting my reservation quickly and with everything that I needed and I always enjoy my stay at Best Western. The property is clean and well-maintained and it’s in a nice neighborhood. The breakfast is tasty and fresh.

I booked my hotel for a specific weekend 4 months before my stay. 4 DAYS before the reservation they call me to tell me the hotel is overbooked and they are cancelling my reservation without any other choice. There are no other hotels in the area that have any openings AT ALL let alone for the room size that I specifically picked at the price point that I had already paid for.

I booked a hotel through Hotel Planner because the wedding party was set up through them. Hotel planner charged me more than the actually rate of the hotel. When I arrived at the hotel, checked in and put our luggage in the room. Went to eat and return to the hotel to find roaches everywhere. Roaches were in the bathroom, all over the furniture and beds!!! We immediately grab our luggage and went to the front desk. When I started to tell them we were leaving and wanted our money back, the clerk didn’t even ask why. She immediately started to check us out and said that she had sent my refund to Hotel planner because we booked through them. She then said that Hotel planner will refund my credit card.

I called early one morning to extend my stay at Studio6. We were already staying there, but needed a longer stay. Even though Catherine was unable to help me do so, she went above and beyond customer service. She was very patient & fantastic!

Daniel was extremely rude, did not know how to sell the room, could not tell me about the property. When asked about a weekly rate he gave me a outrageous amount. When online said to call this number for a better deal.

Elaine was efficient and pleasant. She was very knowledgeable and helpful in making this reservation. I would recommend this site to make reservations. Please know I enjoyed having someone who knew what they were doing!! That is all I have to say … Have a nice day!!

I was very pleased with the service I received. Very polite, informative and she made it easy for me to book a room. I tried a few other hotels but the schedulers were not helpful. Thank you for having someone who was helpful.

Hello I'm a US Federal Officer working the night shift. From my job I called up Samantha at 0150hrs. to assist me with booking a hotel room for my wife and I as we prepared to visit my Dad after his open heart surgery... She was so patient, professional and Helpful with me at that time of the morning. I'm so grateful for her second-to-none assistance. It's people like Samantha that encourages me to live the life of service to this Great nation of the United States of America... Thus, after retirement from the US Air Force after 22 years of Service, I immediately extended my service to country as a present US Federal Officer... Please pass on my highest regards to Agent Samantha. Please feel free to contact me for any further follow-ups to my comments. Job well done. Keep up the Excellent work Team...

When we got to the motel found out they had made 3 reservations for just my wife and me instead of just one. Called Hotelplanner back to find out they wanted the hotel to refund my extra 2 prepaid rooms. The hotel clerk said no you have to as it was prepaid. The lady finally said ok and would give us a refund in 5 to 10 days. The next day we received an email stating they gave us a voucher for the 2 extra reservations. Had to call back again and tell them I didn't want a voucher, I want my money back. Was told the same thing. They will refund the extra 2 reservations they charged me for. Again 5 to 10 days. I do not recommend this company and will never use again.

Gievanna was Awesome! Listened to needs and complied. She made her searches and found the best accommodations for me and my friend. Gievanna, was considerate to our allergy concerns and health issues. She was very attentive to our needs. Looking forward to my stay!

The Reservationist was professional, personable and knowledgeable. Agent looked at several properties in the area in order to give me the best possible price quote available. Explained prepay vs pay at property and the savings I would receive if I had been able to prepay,

Rommel was very helpful and my reservation was complicated, he stayed on the phone patiently. He wasn’t able to solve the problem but tried instead of passing me on to someone else. His staying on the phone with me helped while we tried to navigate emails and live chats to get a solution. **++

OMG we are moving to this area and she was amazing!! Looked for the best price!! She made our day so much easier!! Definitely would use y’all again!! Thank you so much!! The room is amazing. Has everything that we ask for!! We are waiting for our house to be closed on and need a home away from home for a week. Thanks again for everything.

He spoke clearly, listened to my requests and located a close site. After review; asked if everything was correct. Also, if there was anything else I needed! Checked several sites and located one with availability. Great customer service skills demonstrated!!!

Super long story short, HotelPlanner was never charged a dime and I gave plenty of notice of cancelation and they Refuse to refund my $740. I keep getting told to wait longer while they review it, and it’s been months. I cannot get anyone on the phone to save my life that can do anything. I will be consulting my attorney and in the meantime, I will Not be using their services again.

Lashan was absolutely amazing! She saved our trip and found the best deal and hotel for what we were looking for. We needed a pool and a hot tub and it was last minute as well! This place has a game area and a pool table as well. And a free buffet breakfast! Super excited to get there! She was so patient! Thank you thank thank you. This service was easy and made my life easy!

He was so pleasant, patient and knowledgeable. I was undecided in the area in which I needed to stay. I am traveling with my children and I was concerned of safety. Michael did his best searching for good hotels within my price range although I must’ve drove him crazy he did not expressed that, he did an amazing job and represent your company. Well I wish I had a direct line to Michael every time I needed to travel.

My bed had bugs in it and I am requesting a refund for one night. This was brought to the front desk where she put us in another room. I noticed itching and then realized there was bugs in the bed. I am requesting a refund for the 29th.

I booked online with Priceline October 14th 2022 for the Hilton Garden Inn. I canceled the booking because my boss paid for our rooms. I asked for a refund. No one yet to give it to me. Hotel planner do not have a live person so you can talk to. Everyone is giving me the run around so now I'm calling my lawyer. This is not fair.

He was very professional and his voice was pleasant. Very easy to communicate with. Best of all he spoke English and comprehended well. He repeated every piece of information back to me so there would be no misinformation in my reservations.

Ashley was exceptionally helpful and friendly. She made the process of reserving a hotel room so painless, after I had wasted time trying to do it on my own, and running into click bait, no rooms available or exorbitant rates for what WAS available. I told Ashley what I was looking for and she found a great option for me and got the reservation all taken care of. She was a real gem to work with.

Great attention. We are very pleased with our booking. Hopefully we will be able to use your services again in the near future. My wife and I hoped to get a place to stay for the evening. We are very pleased with the results and will be planning more trips soon.

It is a true joy to relate how beautifully and how efficiently Jeannie handled this request. I am so very grateful for her extraordinary patience! I am technologically ignorant, but she walked me through the entire process. She is truly remarkable, and a huge pleasure. May God bless her!

She has LISTENING skills! She GETS it! She comes to work with an attitude of HELPFULNESS! An item many of her colleagues leave elsewhere, apparently! In a very words make sure everyone in the organization sees this and emulates Mariah! Mariah will not lead you to stay where you will never come back again.

I made a reservation through The Knot for an out-of-town wedding. The original reservation was for a Saturday and a Sunday night. A month before the event I called the Hampton to cancel the Saturday night stay. I was told to contact Wedding Planner to make the cancellation, which I did, and was told they would make the cancellation, and the refund will be made after the stay. I never received any refund and was charged for both nights. I have contacted WeddingPlanner.com several times and have not gotten a reply. Any reputable company would at least offer some response... Very unprofessional.

I was very satisfied with the service, the time she took to help locate a hotel for me. She was very courteous, very well spoken and a very positive and cheery personality. I would definitely recommend. I think she should be a manager.

Elizabeth did a great job of providing me a rate quickly and even provided me a lower rate than previously available. Great job Elizabeth, you were very professional on the phone and you saved me a lot of time!!!!

Victor was very helpful, courteous, and answered all my questions to my satisfaction! Excellent job completed very professionally and quickly. We have friends that also will be in need of a room and I will highly recommend booking it through your service.

Excellent young man. Knowable and polite. Helpful in locating a suitable hotel in the location I wanted. Could not had done better. I would call here again for a hotel reservation. I don't know how to better explain this excellent service.

She was very helpful with finding me a room at a hotel closer to our destination. She was very friendly and Took the time to search out other hotels. And I would recommend her to anyone calling about a reservation.

Thank you so much for a wonderful experience. Your professionalism has gone a long way in making my experience memorable. If I had a business I’d hire you on the spot. Also, thank you for the opportunity to share my experience with your company. Thank you.

Omar just assisted me with my reservation in Charleston, South Carolina. He was very friendly, professional and thorough. He was also patient with me while I looked at a couple locations and did not get anxious with me. Excellent service and he should be recognized. Thank you.

Karissa was extremely compassionate and kind. Her pleasant demeanor made booking my hotel very nice. She showed friendliness and efficiency. I just had a death in my family and had to travel to Texas. Booking through Hilton airport with Carissa was exceedingly helpful and easy. Thank you.

Do not do business with this company. As many others have said, they use nefarious methods to make you think you are calling the actual hotel. I was charged a questionable amount for recovery taxes and fees. I ran over 50 different searches across the site for different hotels, locations and dates and nowhere did I come across the amount I was charged from the phone booking. It's almost 100 dollars higher than any amount I could find including the same room on the same dates. When I questioned them about it I was sent an email with a crappy screenshotted attachment of a paragraph explaining they use that to pay the hotel taxes and fees (of course no itemized list).

Jeannie was very kind, courteous and helpful as I secured a reservation for a visit to San Diego. She was able to book reservations for me to accommodate the location and needs within my budget which will make my stay a great experience.

I had been calling hotels a day yesterday to get further inland from hurricane Ian and finally found one 3 hrs away. Today I thought I'd try one more time to find a hotel closer, which I did at the Crown Plaza at Bell Tower. I spoke with Ashley and she was so helpful, very supportive and kind to get me a room with my small dog which normally isn't allowed. She was an amazing receptionist!

Quick, efficient, very helpful, fantastic outcome! I would’ve been sleeping in the car if it weren’t for the agent's help finding me a room. I tried myself on the Hilton app and the IHG app and the KAYAK app. The drive to another city would’ve been many hours so I’m very happy.

Valarie was so patient with me throughout my reservation process. I asked her several questions and she answered them all. She is an asset to your company. You need to reward her. Got her professional work ethics and pleasant attitude.

I tried to contact people from the second I arrived at the accommodations. Your agent who booked me and 11 of my friends blocked our number so we couldn't even ask if there was a mistake. Of course, it was nonrefundable reservation. We were led to believe we were staying in a Super 8 down the street instead were in a Super 8 near NOTHING in Lake George. It was an awful hotel, but the worst thing was the lack of customer service.

Superb service. Polite and helpful in all respects. The only thing I would recommend is that you query individuals about their military service. The hotel I booked at does offer a discount which I found out about at checkin. Just a thought.

Kayleen found us a motel room when it was just about impossible to find one. She did a great job. She was very pleasant and helpful and courteous. We plan on attending a craft sale in Gay Mills. Most motels were full but again Kaylene went way out of her way to help us find something close. I would recommend this website to my family and friends

Michael helped us find a place to stay last minute on a holiday weekend. Our phone call got disconnected somehow and he called right back to finish booking. He was so extremely nice and helpful! He saved us a ton of time!!

I booked a room at Econo Lodge with Stephanie. Everything went well. We did it over the phone. She was very kind & courteous & even helped me when I punched the wrong numbers. I would recommend her for bookings every time.

She was very professional and wait time wasn't long. Maria was very nice and helpful. It was a pleasure talking to her. She answered my question about where they were located. Maria offered to help me book a room but I wasn't ready to book yet.

I tried to book a Canadian hotel, all the prices were in Canadian dollar but after I checked out they charged me in US dollar. Now my credit card is still charged and not sure when it will be off, just a hassle to deal with this company.

She was phenomenally helpful and went above and beyond to provide me with a competitive monthly quote, which was a service that I didn’t even know they provided. It is such a blessing not to have to call every hotel in the area.

The agent I spoke to told me I was talking to the hotel desk. This is fraud. HotelPlanner.com takes advantage of senior citizens. I saw similar complaints, so there is an ongoing practice of this misidentifying by representing as the actual hotel. I asked for a refund of fees, but was denied with a 'copy and paste' blanket reply. HotelPlanner uses deceiving practices with what seems to be impunity. I'll be contacting the hotel, along with all applicable agencies about this issue.

Tyler did a great job on getting a room. He was very patient and helpful. He checked various hotels and got me the best one possible. I recommend his service to any customer. I will try to use this service again.

Excellent service and professional! Lovely to speak with. I was unable to secure a room myself before, happy that I could use this service since I don't drive well at night and finding a room made me relaxed about the affair I would be attending on the 3 of Oct.

I had the most helpful/professional person help with my reservation. She was a lifesaver. She took the time to search closest destination for my need. Very patient and listen to my needs. Thank you Jennifer for being a wonderful person. You are greatly appreciated. Clone her. Lol.

Carolyn was very helpful, even though we couldn't find a hotel that fit our needs, she did all she could to give me options and I appreciate her efforts. Thank you for all of your help. I would recommend you to friends.

I would like to thank the young lady who went above the call of her duties to help accommodate me and my family. She helped me find a hotel not so far from the QUASSY AMUSEMENT PARK, and the price that was affordable for me. I thank you again MISS TAIMANE!!! IF YOUR COMPANY HAD 200 OF HER, YOU WILL DEFINITELY KEEP YOUR COMPANY RUNNING.

It was very easy to reserve a room and unfortunately had to cancel the reservation due to blowing my motor in my car. Dealing with the manager Karen ** was very professional and made me feel at ease. With professional service like this I will be coming there in the future to stay.

This rep went out of the way to find me a great deal for myself and my family on a Walt Disney World vacation. Not only did I get a great deal- but within 10 minutes to the park Kudos for sure!!! I’ll be sure to return to Hotel Planner the next time I need to make a booking or reservation

She was so pleasant, and very helpful. She was kind and went out the way to assist me. I normally dread phone calls and questions but it made my day to have such a good experience,, it wasn't stressful. Was comfortable

Yolanda, was great. She offered to find hotel that was close to our wedding venue. Very helpful. I wanted a hotel that a cancellation policy 24 hrs just in case of emergency. I had called previous times & no one else offered. Thanks, for going the extra mile to help. Looking forward to my stay.

I appreciate the help received from Reginette ** in securing a refund for two days’ stay in a hotel fee. I had booked a seven day stay at Holiday Inn Express in Dripping Springs, TX. Due to the unexpected death of a brother in a different state, I need to shorten my stay in TX. I informed the required parties of need for an early checkout. I was billed and had to pay for the entire stay. I ran into roadblock after roadblock in getting a refund for over six weeks. Received constant denial and requests for confirmation of promised refund. Enter Reginette; and after three days of providing names and other information, denial was rescinded. Confidence in online communication has been restored.

I had made a hotel reservation with them for a hotel in Wichita, KS. I contacted them about 10 days before the trip about reducing my trip by one day. I waited online for quite some time in the chat, until someone with the handle Micay, came back and said it was done. After I checked out of the hotel a day early, contact them, and they would process the refund. They also confirmed this via email. I only contacted HotelPlanner about this, and only paid hotelplanner for the room. Once I checked out, I send an email to hotelplanner asking for my refund, and they denied it. They said the hotel would not allow it. But the hotel had previously approved it. In addition, they asked me who I talked to at the hotel, but of course, their agent talked to the hotel, not me. I will never use their service again, since it is inflexible, and they do not stand by their promises that they make in writing.

Everyone there helped me a lot, I don’t know how to do this stuff on the computer. I called on Saturday, July 23 to make reservations and called again today, July 26 to change the reservations and get a hotel for an additional day. My brother and I are traveling to Oregon to visit relatives I have not seen in 50 years.

I so enjoyed speaking with Syed for he was polite, funny and very professional. It is always a pleasure to speak to someone that enjoys their job. I also appreciated the fact that he protected my privacy upon taking my payment.

Michael was extremely helpful after a stressful day of travel. The airport was closed and he handled my situation very quickly. Thanks so much, Michael. You saved what was an absolutely awful day for my family.

Devon was not the first representative that I called but she went above and beyond to find a room for my sister and her son when their flight was canceled at the last minute. Checking in at 2am Devon found a hotel with a 24 shuttle and a reasonable rate. She was pleasant and reassuring. I’m so glad I could share this great experience. Thank you Devon.

Excellent customer service! He was very polite and helpful throughout making a reservation. He also explained in detail the reservation. He then proceeded to make sure my itinerary was correctly texted to me and also reminded me that a backup copy would be sent to my email.

Extremely satisfied with Hotel Planner.com. I spoke with Joe today. Joe is doing an amazing job. Professional, friendly and very knowledgeable. Joe helped us to find the Perfect hotel to celebrate our anniversary! He was friendly, knowledgeable and made it all of quick and easy! I will definitely be using your services again!

Dalton was my Reservation Specialist last evening as I navigated to get all my Reservations fulfilled! Dalton was my Hero of the evening, to get all my demands accomplished! He was very patient and was most appreciated! He made sure that when my sister's and I arrive, that everything has been taken care of, and we can just enjoy our stay!

The customer experience I received with my booking coordinator, Oscar, was exactly what I needed. The help and the rate were greatly appreciated. I will be using this company again to book my next lodging. Thank you again for all the help.

Pamela had a pleasant and friendly voice. She answered all of my questions quickly and easily. She corrected a confusion I had with one item with diplomacy and understanding, providing me the correct information right away. She helped me have more confidence in reserving at a new place.

My experience with the young man Nicholas was great. He helped find the hotel.and room that fit my needs exactly. I would highly recommend using him to my friends when searching for a hotel anytime. It was a real pleasure.

Katie was extremely helpful in finding accommodations for my business trip into Boston for my first of many trips to come into that market. I will seek her services going forward. Her demeanor was professional and accommodating according to my needs and budget.

Spoke to Ashley on phone. Requested a room with indoor pool as I have a 6 yr old child that is having surgery in the area tomorrow. I explained this is last time for 5 weeks child would get to swim. Ashley then said, "Oh wow this one has a nice pool." Wrong. Pool is outside only and very small and it's closed today. Very disappointing of the room also. Small TV. 2 small square pillows on beds. Very unacceptable however we have to be here for the child's surgery tomorrow early morning.

The agent was very friendly and helpful. She went out of her way to compare rates at different hotels and was cheerful and patient. I appreciated her willingness to work with me to find something that works. She did a great job!

Alvin was patient and helped me clear reservavation concerns. Because of him I would do business with your company again. I was just please with some of your other representatives. I was not proper advised on the use of the voucher as they were unaware. Alvin explain it more clearly.

Cat did an excellent job trying to find us a one day (Friday) reservation but we simply couldn't afford Gig Harbor and the other out of town spots were just too far from our itinerary and would have involved fighting traffic in an unfamiliar town.

Emmanuel went out of his way to contact the hotel I booked with to make sure my reservation was received and processed. I also had a last minute change in check in time, he correlated that with the front desk lady to make sure there will be no issues. Thank you man, you did a fantastic job.

Carolyn was very helpful with finding us the best place with which we can afford. I would highly recommend her services again. I called after doing a Google search and I was able to find the Best Western hotel that meets my accommodations.