HotelPlanner.com Reviews

Quick easy reservation process. The person on the phone was very pleasant and helpful. He covered everything I needed to know about my trip and stay. He also help me to where I needed to meet the shuttle since this is my first trip to New York. He also confirmed that I could get an early check in so I don’t need to carry my luggage around all day since my flight arrives early in the morning

Mr. ** is very professional, knowledgeable and helpful on getting my reservations accomplished in a very timely manner. He listened to all my requirements and checked them off as we progress in the reservation application. He is an asset to your company. I highly commend him. Thank you very much.

Eboni was amazing, extremely informative, professional and probably the most honest customer service representative I have ever encountered. Rest assured that if you are lucky enough to work with her, you are in the best of hands! Don’t ever let her go, do whatever you need to do to keep her on staff, she’s the best!

Personable. Polite. Effective. Found me a room within budget. Responsive to my request for a lower cost option. Very pleasant personality while also professional. Angie is customer service oriented and an asset to your company.

Kellee did an awesome job making our reservation for San Marcos Best Western for one night 8/6-8/7, 2024 She was very polite and very helpful. Very pleasant to talk with. All customer service agents should be like her. It was very easy making our reservation. I asked to please give her a first floor room so my husband and I did not want to have to climb any stairs.

Edgar was very helpful, courteous and polite. I hope all your employees are as nice as he is. He made getting the reservation painless. I had a dilemma and he offered several options for me to handle the situation. I am really looking forward to staying at your hotel and enjoying what you have to offer.

The lady was sweet, kind, polite and helpful. This was a very short phone conversation so I don’t know what else you expect but I would tell u to give the girl a raise.

I am so appreciative of your services as it was a breeze that you located a resort for my families' family reunion. It made it so easy to book the best resort with amenities that are accommodate my group family mini vacation. I will use your services again. Hat off to your business!!!

Was trying to book a room for January 2025 and everything appears to be booked. This lady checked just about every hotel in Washington trying to accommodate me. She tried her best and made me feel like I was her only customer! Awesome customer service was provided. Thank you so much!

Ebony was friendly, positive, and professional. She was efficient and a joy to speak with! She was able to answer all my questions about what was nearby, which is extremely important when you’ve never been to the area before. We are looking forward to our stay. NOLO has been on our bucket list and we’re excited to be going.

I am writing to express my sincere appreciation for the exceptional service I received from Darrayl during my recent call. His patience and accommodating nature were truly remarkable. Darrayl went above and beyond, waiting for me to locate my credit card and reminding me that there was no rush. It's not every day that one encounters such outstanding service, and I am genuinely grateful for his assistance. Please convey my thanks to Darrayl for his professionalism and kindness.

I called to add a room to our reservation and see if could get same rate, said couldn't and there wasn't anything could do. She proceeded to hang up on me, sent me this survey, and texted me the direct # to the hotel. Whom were very friendly and apologetic for this person hanging up on me.

I was having a difficult time finding a number for the hotel to let them know that we would be checking in late. Jennifer was very helpful - providing the number and explaining how to get to the front desk. Very kind and helpful!!! I will definitely recommend Holiday Inn Express.

I called needing to add an extra day to my reservation. Was transferred. On hold for 14minutes. No one answered. Called back. On hold and nothing was solved. I give your company a zero if this how you treat 100% disabled veteran or anyone. It’s unacceptable. I will never deal with this again.

Cordial, helpful, above, and beyond to make my stay enjoyable! Customer service agent made me feel important and valued. He went above and beyond. Five stars and would give more if there was such a rating. Truly enjoyed my visit. Courteous with a smile. I wish more hotels had people that you have.

This guy booked me into a room with one king size bed. I wanted two queen bedroom. When I called back I was going to be charged for this guy’s mistake. I’m getting charged for HIS mistake. I will never use this service again. Marriott needs to hire a better reservation service.

Service was great and the representative was pleasant. This is really not necessary and it will stop people from making comments. All you need to know is whether or not the person’s needs were met. This absolutely ridiculous and beyond. I am trying to help the employee but I will never do it again.

Efficient and caring. She listened and understood my plight trying to get a room for my abused stepdaughter for the night without leaving a credit card or cash deposit to guarantee the room. Unfortunately the owner got on the phone and charged me an extra $20 to my credit card. Dawn, the booking agent, left a good taste in my mouth even though he didn't.

Hotel personnel were great. Very helpful. Hotel was clean. All very nice. Would stay again. **** It was fine. Stupid to make a Minimum amount. Pet charge was way too much but they did let us have 3 cats.

Would not switch me to a utterly useless hotel planner Leobardo. I did not have my credit card go through yesterday. I don’t know why. I never have those problems. I wasted two hours yesterday with a hotel planner and today I try to book it again and it went up 40 bucks and Leobardo would not even allow me to talk to the supervisor. Just useless hotel planner.

SCAM. SCAM. SCAM. STAY AWAY FROM THIS WEBSITE. COMPLETELY DISHONEST AND UNTRUSTWORTHY. ALL LIES. I booked a room only to drive 4 hrs and find that the Hotel I had already prepaid did not have my reservation even though I had my confirmation from this "HotelPlanner.com". They had charged my account $131.00 and $100.00 for deposit only to be stuck in an deserted parking lot in 111° in Laughlin NV. After over a dozen demanding phone calls, this company gave me a voucher which I could only use on their website, which in turn cost me 3x more than if I were to book it myself through hotel directly. I was desperate. I have reported them to every complaint dept there is. This Company does not care. It's a total unscrupulous company. STAY AWAY.

I was very disappointed in this service. First, I thought I was calling the hotel directly by using the 1-800 number, but in fact, HotelPlanner answered and did not reveal that they were a separate service unrelated to the hotel itself. They should have answered the phone identifying themselves as a different company. Instead the person simply took my reservation letting me think I was talking to the hotel directly. Very misleading! Secondly, they booked the room for me which all went fine. However, they told me it would be $105 (the seniors' rate) but in fact, it was $120. The hotel told me that the difference is their cut. Yet at no time, was I told I would be paying $120 or contributing $15 in fees to HotelPlanner.com.

Charged my card long after my reservation was canceled. Over 3 weeks later I can't get a refund. All I get is the same story about we escalated it, you just have to wait. Apparently it fell off the escalator. I have email confirmation that a refund was approved, that was 3 weeks ago. Do not deal with this company. I know it's a pain to shop around for prices, but that's better than having someone steal your money.

I was traveling across country and was having difficulty finding a room in Missoula Montana. Jason was a huge help. He took time to look in other close cities and found one available. He even found a discount code for me as well. I had been driving for 12 hours and had to take detours because of the wild fires in Washington/Oregon and California. He could have just said everything was sold out but he took time and care to make sure I got to the hotel safely even at 130 am.

I arrived into Evanston, WY late at night after driving 20 hours on a cross country trip. I did not book a hotel thinking it would be easy to get a room. Town was all booked due to local events. Susan very kindly helped me check out local hotels and resolved my situation. She was great.

Very attentive and was willing to work with me. I have very good patience. Appreciate everything. Thank you. Was very helpful and help me find a nice hotel to stay at for tonight. I would highly recommend this website for future bookings. I’m glad I called cause I had nowhere to stay.

He was very kind, and helpful. Was just trying to find a decent hotel room (2) for Aug 2 versus what I already had. We went over some options but we were just not able to find what we needed. We like Holiday Inn Express type rooms but could not find anything along those lines to reserve. I want to thank him for his help. Very nice person.

Super nice and pleasant. Knew a lot about her job. Very upbeat and gave me all the information I needed. I will always stay at Holiday Inn because not only is everyone nice, they have an exceptional continental breakfast buffet. I was extremely happy to get my parents coming in town to stay there at the best rate.

Grace was very helpful, direct, and efficient. She took all my information and logged it in correctly unlike Carlos and Sergio who logged in something wrong that would deny our card. Thanks, and I believe that Grace is a keeper. She really well and would not mind doing business with someone with her professional abilities.

Grace was excellent. No concerns. Reservation was completed with any issues. She was knowledgeable about the process. Great job. She was very polite and helpful. Her customer service skills were top notch.

She was nice but lied about getting me a room with breakfast included. She was difficult to understand. Had she not lied about the breakfast I would have had a good room deal. The lying will now make me hungry every day, and I want a refund. Her name was Jhulianny. Poor.

Booked a room through TheKnot.com (HotelPlanner.com is the service). I called with a question about my reservation, the customer service agent spoke poor English, and cancelled my room without permission. Therefore I was charged a full night's penalty. I have since called 8 times, emailed 12 times, and filled out contact forms with no reply from the company.

During the chaos of airport cancellations, Natalie tried her best to help find a room for our stranded daughter. She was patient and kind and we appreciated her efforts very much. Thank you for trying your best to meet our travel needs. We wish the airlines had customer service like the hotel reservation service e.

Hotel Planner is a total scam. They make it appear you are booking directly with the hotel, when in fact you’re booking with this scam artist company that costs you significantly more per night and has a no-refund policy. DON’T USE THIS COMPANY. Save yourself a lot of stress and money, and book directly through the hotel.

My request for a queen or king size bed was not forward to Days Inn. Very disappointed in the service and the room and the bed. We got only a full size bed for the night. I will never go there again and I will let any and all people I talk to know how bad it is.

My Customer Service Rep was so nice and very professional today! Very easy to understand and helpful with information as well. I anticipate that my stay will be just as pleasant an experience! It’s nice to be back in Colorado!

Susan was absolutely amazing. Although she was extremely busy she helped me wonderfully!! I tried calling the main number and kept getting disconnected. I then dialed the operator and I spoke to Susan. She took her time and never seemed rushed or short with me.,.. You're lucky to have her as an employee.

Spoke with Tracy who has great customer service. She was excellent! Very friendly and helpful. I would recommend Days Inn to any of my friends. You have a great team member who is very friendly and knowledgeable. Those employees are hard to find. I look forward to staying at Days Inn. Thank you.

Zion was great and super helpful. I needed to modify my reservation, he helped me with this. He also confirmed that I was talking to the correct Hotel being that there were two in Elk Grove. I initially had called the wrong one and it took a while to figure that out so I appreciated him helping me with this.

This is a follow up on a prior review I made…no complaints about the service, I still think Mario did a great job. Warning: when you call ask if the person making the reservation is a third party booker!! My issue is with disclosure, I called the number on the hotel website, but there was nothing saying that it was for a third party booking. When we checked in we were told the hotel had been paid with a different card, and we paid almost $100 more than the hotel charges! There’s no way to cancel!!

I called to get a room and Edward was very helpful and polite. He helped me finds a one night stay in my price range just down the road from where I’ll be stopping by for the night on my way to Daytona Beach Florida. Where I will be taking my family on vacation

Sergio did an outstanding job helping me find the right hotel. He not only found a good price in the right location and also a dog friendly hotel. Additionally, he found the area that I needed to go to and was able to provide me address. Well done. He did a very good job.

She was great at answering all my questions. Very kind. She was able to tell me the rates and offered a really great deal. The only reason I did not book yet was because me and my partner wasn’t sure about how many days we wanted to stay. Hope to get her next time I decide to book at this location again. Thank you.

Great service. I needed reservations and was able to secure them with ease right away. I look forward to my trip. I travel a lot and think it is acceptable to say great service. Just tell Zola she did a great job a.

I asked for help finding a King 7/25 - 8/1. Gisele quoted $979 but said that room required payment rather than waiting until arrival. Instead of $979, the total charged on my card is 1165!! This must be corrected immediately. I am extremely disappointed and feel that Gisele misled me.

Corinne was super nice and efficient with booking us for one night as we are traveling up to Mackinac tomorrow. It was a spur of the moment decision to travel today and wasn’t sure how far to travel. This will be nice to get there and relax for the evening.

Jarvis was extremely professional and very pleasant. The transaction took very little time even after I requested a handicapped room. Jarvis gave me what I believe to be the lowest rate. You need more like him. It’s unfortunate that the other 4 people I spoke with after Jarvis didn’t take lessons from him.

I booked my room in distress and did not pay attention to the day it was booked and when I realized it, I had booked the wrong day. Gisell ** was instrumental in making sure my reservation was canceled and no money had been processed. Her customer service was impeccable.

I found working with Kelee at Hotelplanner.com quick and efficient. I am also happy with the hotel that I ended up staying in. Thank you for helping me find a place to stay on such short notice. I couldn’t be happier. The hotel is clean, quiet, and has a comfortable bed. The hotel personnel are friendly and helpful.

Thank you so much Susan for all your support and help booking our room with a great ocean view. Thanks to you my kids will have a blast. Thank you so much for your professionalism, kind and excellent customer service. I’ll never forget your name. I’ll ask for you when I book my next vacation. God bless you. Thanks. Sandy

My Most Delightful phone conversation with Gisell at the Front Desk at the Residence Inn to Reserve Rooms for July 4th Gospel Meeting of 2025 on a scale of 1 to 10 (EXCEEDED A 10). Most Gracious, Kind and Sooo Willing to Help! It was Most Refreshing!!!!! It was such a Pleasure talking to Gisell! Thank you so much for your Wonderful Service.

Jason was very helpful and professional. Outstanding job and went out the way to help me find a hotel room in three different cities to match why I needed. Have worked with your service throughout our trip cross country this summer. This has been a life saver. Thank you for all your help.

Zoila was very cheerful and professional while servicing my request. Her friendliness lifted my mood and set a positive tone for our transaction. She disclosed all charges and offered reservation protection insurance which I accepted. This is my second stay at this Fairfield Inn & Suites location, but it will not be my last, thanks to the welcoming friendliness of your staff in servicing my reservation request. Thank you Zoila!

Jason helped me to get a room for the cheapest going and fair price. It was a pleasure booking with him. We talked to a different person first time though and I was not very impressed with him. I think the room prices need to be upgraded more quickly so it isn’t so confusing. Should be able to get advertised price online

I spoke with Daniel today while booking my stay at The Last Hotel in St. Louis, MO. He was very polite and patient. I appreciated his effort in answering my questions and helping me find the perfect place to stay. I enjoyed talking to him - he did an outstanding job representing your company.

Ruth did a stellar job! I was trying to find a pet-friendly hotel near the location of a family reunion. I have a large dog, who exceeds the weight limit of most hotels that advertise themselves as pet-friendly. Ruth patiently researched hotels in the area to find one that met my needs, then she checked the distance to my family reunion and booked the room for me. I wish I could get Ruth every time I travel!

The lady on the phone was rude and condescending. Not pleasurable at all. A complete failure at customer service. I have never felt like someone didn't want to do their job more than I did on this phone call today. I will avoid this chain as it seems like they have no interest in doing business with people. Thoroughly dissatisfied.

I called reservations for a Best Western hotel in Rawlings Wy. Very few hotels/motels… All booked. Cesar was calm and understood how upset I was with the poor conditions of a previous hotel booked by my sister. Quality Inn in Rawlings Wy is a very dilapidated building and it looked frightening outside. Traveling cross country was scary and not knowing where to navigate a safe hotel can be daunting. Cesar saved the day! Eternally grateful!

Joyce did a great job finding rooms for one night each at different locations. She was very patient with me and helped me find a good rate. She double checked the options and made sure I knew the total price for each night at each location. Usually I book online but over the phone worked well.

Reservationist Very polite and professional. Have stayed at this hotel on other occasions, rooms are clean and comfortable. Like it very much as it is walking distance to my appointments. That makes it so nice. Looking forward to our two night stay in August. Thanks again to the reservationist for being so professional.

Meli, You are the reason why I don't give up on humanity.. Your understanding of the situation here with hotel credit card holders who are not comfortable with divulging their financial information to a website or 3rd party..ie Booking.com. Thanks again for everything.. You deserve a nice little raise.. God's blessing upon you and your family. Warmest regards, Brian

I spoke with Daniel. He was kind, considerate, and thoughtful in his responses. Daniel provided excellent customer service and professionalism helping to book my room last minute for a conference, as the site wasn't working properly. A plus. I almost asked him to book my flight. In my experience, Daniel was that good.

We were trying to book a cheap hotel during the summer and Alvero was exceedingly helpful and patient and found us a hotel outside of the Holiday inn network under our requested price range. He made it so we wouldn't have to spend another half hour in the car searching.

I spoke to this 3rd party reservation company regarding a hotel (Hilton) in West Palm Beach. I had absolutely no idea that I was talking to a 3rd party reservationist. I called this company with intentions of calling the hotel directly. The hotel that we wanted was suppose to be ocean front, located on the beach. The reservationist lied by stating that the reservation she did was on the beach. However, we discovered that the hotel that she reserved at 2 miles away from the ocean. Secondly, upon request for cancellation/refund 2 days prior to the trip, we only received a partial refund (it was a 3 night stay and this company only refunded me for 2 days). I have called twice and I've been told that the remainder would be refunded. It has not happened yet. Everyone should be aware of these 3rd party company. I've learned my lesson. If not sure ask directly are they actually the hotel or a 3rd party.

He was very patient with me, friendly and professional and respectful. He kept saying, "Ma'am, I am trying to help you." He did. He made sure that he got my information correct. Great job. Nice, awesome.

I called for a reservation on 7/16/24. Lauren’s professionalism, courtesy, knowledge, makes her a true asset to your company. She is highly recommended… I hope to get her for the next time I book a hotel. She answered all my questions, and even looked things up for me. Thank you.

I purchased the protection in case I had to cancel. I had a bad accident that total my car. Now they want me to send them personal information that is sensitive information which I am not willing to do. I don’t know who you are. Bottom line don’t pay for the cancellation protection! Also I thought I was booking through the hotel itself and didn’t realize I wasn’t until I went to cancel. It’s like they trick you into their website.

I would not be able to provide an order number because the available rate over the phone was much higher than what I could get in Expedia and other internet sellers but Zion was extremely helpful, professional and right to the point. She provided an excellent service which is very much appreciated when you really do have a lot of time and need the requested information right away.

Holly was extremely helpful and patient, and was unfailingly polite and understanding. She guided me through the difficulties and missteps and made sure I understood and was up to date with the process. I literally could not have completed this without her assistance. I highly recommend that she be recognized for going above and beyond.

I could understand him and he answered all my questions, only thing I don't understand is I was told a 30% would be added if I canceled but on your website I could cancel within 30 days was ok, not sure had to have the more spendy rooms, I explained I was having surgery on the 8th, nothing.

The service was fast and excellent. Very thorough. I was able to make the reservation for the family without any delays. I will definitely consider using your services again. The attendant was prompt and courteous. Too often customer service is rushed with poor attention to detail. I look forward to staying with you again.

HotelPlanner.com is a scam. They trick consumers into thinking they are booking directly with the hotel company then lock you into a non refundable reservation. The customer service is absolutely horrible.

Latwanda did a great job. She was polite and efficient and pleasant. She did an excellent job as a representative of Marriott Hotels. She had great customer service skills and was very professional. Let’s see. What else can I say about your great employee? Her skills were above and beyond.

We landed in Athens July 3rd and found out our accommodation to Grand Hyatt Athens was cancelled by the third party that deals with HotelPlanner but we never received confirmation. When contacting customer service, the customer rep contacted the hotel and turns out it the company went bankrupt that arranged for the booking. I was offered a travel voucher not a refund for the amount I paid. The Grand Hyatt Athens was extremely expensive to rebook based on availability and customer service nor the hotel would provide the preferred group rate. I was offered another hotel from customer service but was less luxury than Grand Hyatt Athens and further away, so I had to make my own arrangements myself which cost me an extra $117 CAD. We wasted our time and also had my 9 year old daughter that was tired and told that she can't take a quick rest due to jetlag in the lobby of the hotel. Extremely disappointed.

Tracie was extremely helpful especially when I was scammed when I called your number first time. She went above and beyond. Tracie looked for another hotel options and waited for our family to decide. There was no room available and she was understanding and sympathetic to our situation. We had a member of family in hospital. Thank you.

I have a reservation tonight and asked the Rep. if it was Hilton on Noggle way. He repeated, "Hilton Garden Inn on Noggle Way." I asked if he could please confirm yes or no that it was the right hotel. He got snotty, "Yes, I just told you and confirmed the address." He said it very rude and I just wanted confirmation I had the right hotel and didn't need the address repeated back to me. I didn't appreciate the attitude. The call just started with an attitude like he hates his job.

Joel was a pleasure to work with to book our last minute hotel room. It was willing to book other hotels if they were sold out of the rooms that we needed. He also gave us info about the Quality Inn in Janesville which we were considering. He assured me the rate would stay the same if we booked over the phone vs. booking on a third party website online.

The representative was very professional, very polite, and very informative. I was very impressed, thank you. I have been staying at various hotels for years, and this ranks with my top experiences in that process. In my view, the representative was outstanding, and very helpful with my unique reservation situation. He explained everything very well, and he was a very good representative for your hotel.

She was awesome and very helpful! She was very accommodating and professional. I called with a situation and she was very helpful. I would recommend using her in the future for all of my booking needs and wants. I appreciated her time and willingness to help in a stressful situation. Thank you again Tara.

The person who made my reservation was very kind, patient and professional. Made my call and making my reservation to accommodate exactly what I requested. I was very pleased! Had a great experience booking my hotel and looking forward to my visit and stay. Feel my stay will be enjoyable and pleased being a Bon Voy member

Carlos did a great job and thoroughly explained everything. He was courteous and made the experience super easy. Carlos did a great job! I’m looking forward to staying at the Fairfield inn east Wichita.

Natalie told me that the room rate was $122. She did not tell me that there was a $19.xx service fee that guarantees the room!! My credit card number was taken… and charged. Was that not guaranteed enough? I really am upset about the additional charge that I was not properly informed about. Not Natalie’s fault. I am sure that she is just following company policy!

She did an excellent job, I have stayed at the Hilton Garden many times since it was new. My only disappointment is the rates have gone nuts in small towns across the US. They used to have bereavement rates when you had a death in the family.

On July 10, I made reservations for two of our daughters. We love staying at Western Inn. Anyway, I fully expected not find a pet room on Hot August nights week. Well, James ** got our kids a better deal than we got, by $60. I applaud great service! Thank you James!!!

I ask was it possible to check in early and he text me a number, but it was to a hotel in Alabama, didn't understand that. This is not how you give information to your guest. Maybe he need a little more training or he might have pushed to wrong button when he sent me the text.

She was absolutely fantastic! Was needing a room for my son who is without electricity due to hurricane Beryl. She did everything possible. Felt like she was helping her own child. She went above and beyond. This is not a quality that you find very often. Would definitely call again for any future reservations. Thanks so much!

Made a reservation against referenced number by mistake. I was trying to make res at HI&E Mt Vernon KY, was booked at Mt Vernon IL. I told young lady KY but she assumed IL because there isn't a Mt Vernon location. My error for not catching it but believe I should be getting refund. Help please.

Nicholas was very pleasant and helpful. He helped me find a hotel quickly. His attitude was wonderful. We need more people like him. I think he deserves a raise and please keep him employed with you. His disposition dealing with customers was excellent and pleasant. Thank you for having someone like him to help people like us in need at a desperate time. We were stuck in traffic because of a wreck on the highway and it was getting dark and we did not have a hotel booked for the night and he helped me find one that was close and affordable.

Carlos was professional and helpful, before making the reservation I asked over 10 questions back to back, he answered all my questions promptly and assisted me with the reservation. He was also bilingual and that was helpful as well, my name is often hard to spell and people don’t always understand my English because my accent. He was great, and very nice.

Jennifer was the most helpful, congenial representative. She went above and beyond to help me and was most understanding and patient in doing same. Cannot say enough good about her. She was an excellent representative in the field of researching availability and pricing for making reservations. Great. Great. Great!

Bea was very helpful and courteous but when I received confirmation, the amount was $300.30 more than quoted. I phoned back and had to speak with someone else. She was courteous as well and will file an inquiry. I will have to wait for a review and a possible adjustment.

Carlo was very professional guiding me thru my reservation. I’m very grateful. I tried doing it online but honestly that process was horrible - I was trying to reserve two connecting rooms. Thank You Carlo for smoothing-out things for me and giving me peace of mind for my upcoming trip.

John ** helped find me a hotel for a very busy UDEL parents weekend. He was very patient and determined to find me a room since everywhere was booked solid! He spent a lot of time with me and checked everywhere! He was absolutely lovely to speak with! Great job, John! Thank you for your help! We appreciate it!

The lady that handled my reservation went above and beyond. She was outstanding. She was helpful in answering all my questions and helped me when I screwed up the expiration date on my credit card. She is a very nice lady that helped to make my stay more enjoyable. I’m sure I will stay at your hotel again when I travel out of Philadelphia.

I would like to express my gratitude to Brandon for his exceptional support with booking our reservation during our period of bereavement. He was a true professional and offered location advice and had great knowledge of your room setup, etc. He was just a pleasure to speak with. Thank you so much Brandon.

The agent that I spoke with was so pleasant and so knowledgeable. Not only did she assist me with the question that I did have. She answered questions that I didn’t even think to ask. Recommended something to my like which costed a lot more but I was happy to pay.

Please call me immediately! I called and requested specific room reservations for three (3) guests. None of the request were followed and I need to cancel asap. I was mislead to believe I was talking to the hotel directly. My confirmation were not emailed to me. I was sent a link that directed me to the incorrect information and will not let me cancel the reservation.

Asked for a downstairs single room for the night explained that we have 3 dogs one of which is elderly and unable to climb stairs. After arriving at the motel manager said she didn’t have anything down stairs and only allowed 1 dog. We made this reservation in good faith and were truly disappointed with the service.

Edgar was Polite with clear explanations! He Clarified for my questions without wasting my time. He is an Excellent representative for Hampton Inn. It was very worthwhile to call instead of booking online or using a service like Trivago or Expedia for example.

James is a very good customer server. He processed my reservation, answering all my questions accurately. He is professional, concerned and very congenial. I was very impressed with him. The room rates were very reasonable. The location is good to where my event is taking place. Looking forward to the stay. I have no more to say at this time. Just keep up the good work.

Carolyn was very friendly and professional when helping me find a room for my husband at a location that had big rig parking and even called the location to make sure their website info was current on this need. She also worked in a very timely manner and made sure I knew what she was doing and why along the way! Carolyn Thank you so much for your help!

Carlo was very helpful in helping me book a room at Hotel Max at a fair price and a good location. He was patient and walked me through the whole process while explaining thoroughly what he was doing at each step along the way.

Liz was helpful and efficient. She was professional and answered all my questions. What else do you want? The woman can do the job and she was friendly and processed with joyfulness. She didn’t sound like a **. Like most hotel reservation people. I would recommend her for a voice or cust service job any day she has the right attitude.

Ethan was awesome helping me with my questions and redirected me to a phone number for the questions he was not able to answer. He did an outstanding job. I was very pleased and you should give him a raising pay. Thank you. The kid was outstanding. I wish everybody who I've been dealing with as far as my travel plans were as respectful as well as accommodating as he was. Actually the guy at the front desk was pretty cool too but Ethan was great.

Very professional and courtesy. Made my booking easy and less stressful. I enjoyed speaking to the representative. Very knowledgeable and took control of the call. I look forward in my stay at the hotel. Thank you.

Conf: **. Itin: **. We specifically requested a wheelchair accessible room on the first floor. The agent promised that the reservation she provided was for a hotel room with these features. Upon arrival we discovered that the hotel, in fact, has no wheelchair accessible rooms, and it does not even have any rooms on the first floor. In addition, the hotel has no elevator. My husband is disabled and cannot climb stairs. This was an impossible situation for us, so we were forced to find another hotel room on the spot. The closest one we could find was 18 miles away. We had no choice, so we took it. We have been charged for a room we did not use, a room whose reservation we accepted based upon incorrect information. In addition, we had to go 40 minutes in the wrong direction just to have a place to sleep for the night.

Christina did an excellent job with me on the phone and was very helpful. She was empathetic, thoughtful and kind. She is an asset to your organization. I highly recommend her and wanted to share this with you. I may have even pressed the wrong button, but she answered the phone and was helpful, even though I had an existing reservation. That’s what I call quality and helpful to make the customer feel valued. And the customer is me. Thank you.

I called to make reservation because I am going to attend a funeral in Memphis. I did not realize that I could stay over night. The block of rooms reserved were sold out at the $139 a night rate. Juan was specifically kind and patient when I was trying to get a cheaper rate. Was I was trying to do the bath in my head, he continued to explain the rooms and suites available for my needed arrival date. Even though my first card was declined he did not use those words, he asked if I got a message from my bank. He reminded me to enter my card number in the phone and hit pound until the next card worked. Some customer service people are curt or snide. Not Juan. He was very kind. Thank you Juan.

Leonardo help me find the perfect room for my weekend with my sisters. He was very helpful in finding the best option for me. I appreciate his service. Thank you for his professionalism. It made all the difference in what reservation place. I would say because of him I will use your service again. Thank you very much

Very pleasant young lady. She looked professional and treated me as such. She has a big plus: a very pretty smile. I like your location. Easy access to Interstate 74 East or West. Also, a wonderful variety of nice restaurants. We were able to check into our room at 3 pm vs 4pm which was greatly appreciated. The room itself was very welcoming (ie: clean, etc).

I clearly told the agent I was booking with two pets. The pet fees were not disclosed and I was surprised to find my rate went up 120 because of the oversight. At the hotel, Baymont agreed to refund my stay and I booked another hotel. No refund was issued despite Baymonts hotel GM stating it would be. I have disputed the charges with my credit card company and if not refunded I plan to escalate my concerns to the Better Business Bureau and Iowa State Attorney General’s office. Surprise fees and undisclosed rate changes are not ethical and represent a bait and switch approach.

Tara a courteous, efficient and awesome. Worked until she secured a reservation for us. She praised Hilton Bayfront so highly that now, we cannot wait to arrive!. Thanks for an excellent booking experience Tara. I am happy that my first stay in St. Augustine will be at the Hilton Bayfront, since it came highly recommended by Tara.

I called in for a potential reservation. After learning the price of $525, I commented that it was more than the Gaylord Rockies was charging for a room ($414) and she hung up in my face. Horrible phone etiquette and service. I am highly disappointed with my experience and her callousness towards a potential customer.

Angel was very courteous in helping me with all my questions about upgrading our room, and in providing me information for when we arrive. I appreciated his help and we all hope to enjoy our first time visiting The Great Wolf Lodge with our three kiddos and our Nana. Thank you so much.

Terri was very helpful and a friendly voice. She was able to get through my booking process quickly and explained everything in detail to me. Thank you very much, I look forward to staying at your establishment.. I hope she will be able to get my special request fulfilled. As my pulmonary fibrosis is terminal and very debilitating for me.

As soon as the call connected, Gustavo's voice put me in a happier state of mind and I knew he would help me to the best of his abilities. Great customer service. I wish all of my calls were answered with a caring, attentive voice such as his. Thank you Gustavo and please continue to brighten stranger's day.

Wonderful sweet lady answer the phone with kindness. Gave me the phone number to call. Thanks. Thanks again. Nice work, well done. Kind lady who answered my questions about hotel reservations. This is too long. Thanks again.

I called up the website for the Home2 Suites by Hilton I wanted to book. When I tried to call up that particular hotel's direct number, a number popped up for me to call. Apparently it wasn’t the hotel but this company. I had no clue I was talking to a third party booking company. They jacked the price up to make their money. When I got to the hotel, the name for my reservation was incorrect, so the hotel asked for my credit card used to make the reservation. It wasn’t even the same type of credit card. I HOPE I DONT GET CHARGED FOR ANYTHING IN MY CARD. I called this company immediately to cancel and get a full refund. SAY WHO YOU REALLY ARE!!

Attending person was very professional and hopeful. He helped get us a booking and it did not take him very long at all. He was courteous and polite. He was very patient as I was dealing with my grandchildren in the background. He never wavered or showed agitation. I actually put him on hold a few times. He waited patiently as I dealt with other things. I would recommend him to anybody that’s trying to reserve a booking at Econo lodge in Tennessee.

I reserved a room and paid over a thousand dollars for 3 nights in Durango Colorado at Holiday Inn and Suites Durango. I showed up to check in and they said they could not provide me with a room due to being short-staffed. I was suppose to check in on June 18th. I have reached out every single business day trying to get my refund and have only been told that they will review whether or not I get one. I put the hotel manager on the phone with the 3rd party (hotelplanner.com) and even they authorized a full return and still have not been refunded. I have requested a call back from a Manager since day one and no call. I had to pay for another room for I was 800 miles from home. I was very fortunate to have enough funds to do so. If I would have been a no show, I could understand not being refunded. Not the case, I was there but they couldn't provide the service I paid for. They emailed me a receipt as if I stayed there but I did not.

Christina did an excellent job with me on the phone and was very helpful. She was empathetic, thoughtful and kind. She is an asset to your organization. I highly recommend her and wanted to share this with you. I may have even pressed the wrong button, but she answered the phone and was helpful, even though I had an existing reservation. That’s what I call quality and helpful to make the customer feel valued. And the customer is me. Thank you.

Mark ** was very professional. He would check on every question I asked him. I appreciated that. My only issue was that I guess he's working from home because there was some background noise which sounded like children...made it a bit difficult to hear at times. Otherwise, the whole experience was still good.

Reynaldo was very polite and walked me through all the steps perfectly! I had an online booking issue and he reassured me that we would get the issue taken care of! Excellent customer service and has a great future in this field!! Would definitely recommend to stay at this fine establishment!

Excellent customer services polite and very welcoming. He called me back when we got disconnected and gave me the best rate for the hotel. Even at the last minute. I am so glad I choose this place because of the great service. I will definitely use this hotel again when in town

Excellent job. Very fast and found exactly what we needed for my company. Sent everything to my phone I needed. We were lucky to have her help. The first hotel was a little pricey for us so she found us one not far that was more than 100 a night cheaper.

Jessie was the best. Kind, professional and efficient! I explained to him we are coming for a horse show and are just staying the one night but needed three rooms… He found me the best deals and he solved a problem we were having with the name of my town!

Very helpful and was able to fill all requests. We needed a ground-floor room and he was able to reserve that for us. We also needed a later checkout for our baseball game and he was also able to provide that for us. He did a great job.

Benjy has great customer service, it was a pleasure having him help me book my room. Very helpful! This gentleman needs a raise as I believe he has been the only person that was so helpful with all my hotel bookings this year. I’m hoping my stay at your hotel is as pleasant as the help I received from Benjy.

The person that assisted me was Very pleasant and informative. He explained all about the rooms and tried to assist us with handicap showers. He also told us that we would get a discount for AARP. I will be calling back to reserve a room. We have always enjoyed our stay when we stay there.

Friendly and easy to work with agent making a hotel reservation. Very clear and organized and helpful. She asked good questions and we chatted a bit about the reason for our trip. She is very good at customer service. She made making a reservation, pleasant and accurate. She was helpful and efficient.

This guy I spoke with was awesome very helpful. Thank you ⭐️⭐️⭐️⭐️⭐️I will book again! Nice to see people well in my case listen to people whom like their job and happy, not rude at all! Very knowledgeable and courteous. You don’t find that a lot and he understood English! Winner Winner. Thanks again for the help today.

I tried to complete a reservation with your customer service number for the Hazelton Pa hotel. The service was terrible at best. I had to repeat myself 3 or 4 times at each level. I finally gave up and hung up purely disgusted. I googled your hotel and called the hotel direct. I spoke to Lauren and expected more of the same poor service. I was wrong. In just a couple minutes my reservation was complete and she changed the entire mood of dealing with Hilton. My star rate is for Lauren, not your customer service person.

I called instead of reservations online because I could ask questions. Rachel was very helpful making the reservations, but she didn’t warn me that it was non refundable. I asked if I could cancel if my daughter changed her mind and that’s when Rachel said yes that was part of the extra charges I was paying. I have a stomach virus so my daughter can’t stay with me so I booked a hotel room. Rachel should have said that the room is non refundable.

Carlos was one of the best front desk personnel I have ever dealt with over the years. A very nice experience. Very clear and concise as well as quite friendly. I wish more were like him. It would make doing business over the phone much easier. I highly recommend him.

We always stay at the Hilton Hotels / Garden Inn's whenever we travel or need a place to stay overnight they are always accommodating, hopeful and the hotels themselves are clean, efficient and a pleasure to stay in. I can highly recommend. Very clean rooms, very very appropriate staff and most of them have indoor cafes, restaurants and or bars. We usually stay at the one in Richfield Park New Jersey however this time we are staying at another location a few miles Northwest. Again making the reservations are very accommodating, helpful and we always look forward to staying. It's a stress-free vacation and or night when needed.

Tori was fabulous!! I had to book several rooms for different days, complicated… He handled it very professionally and made sure it was all accurate! He kept it all straight when I kept mixing everything up!! This trip is very important to my family and can’t thank Tori enough!! A great asset to your team!!

Excellent job, very easy to get reservation scheduled, was understanding for any questions. I had very pleasurable voice, seem to enjoy his job, would recommend for my friends. I was having trouble booking online so I decided to go ahead and call and get a live person which was a great idea.

I was going to book two rooms for July 5th but when the rate quote was higher than I expected, I told Alex that I was going to shop around. He hung up on me. I’m not sure why he would hang up as if I was wasting his time.

He was efficient, polite and got reservations for a wedding handled so professionally! He was patient and guided me through the payment process. He made sure to add my Hilton Honors Number. He made sure and reviewed the reservation, read all aspects of it before he hung up the phone. Polite/professional, courteous and detail oriented.

This young lady did a remarkable job with what I thought was a rather complicated booking. She was pleasant, helpful and extremely knowledgeable and made the process so much more smooth than I had expected. Oh, that other service reps were equally as capable as she! She deserves a raise!

I am VERY upset as I told Alex several times that I did not want to be charged until check out and he agreed. I am trying to cancel now and they are saying I cannot get a refund. I was never given the option for a protection either. If you record your calls, I ask that you review and you will see that I said this. AND the charge for the room is outrageous!! It is double what I paid the last time I stayed there. Alex did not indicate he was from a 3rd party.

My phone call got cut off so we didn’t get to complete the work! The assistant was excellent in helping me, but I think I touched the side of my phone and we got disconnected! So sorry for not getting this issue done! But the assistant deserves a big thank you for helping me with my trip! Also she deserves a pay raise for bearing with me and trying all different ways to find what I needed! It was totally my fault for disconnecting from her but cell phones are so touchy and I know I moved to turn off my clothes dryer and I accidentally just have gripped the phone tightly and disconnected from the agent! So sorry!

Thank you very much!!!

Lakeaia helped us get a room for the two weeks we needed a place to stay. When the original request stated nothing was available she checked around for a place. I stated I would rather stay at Virgin River but would accept any assistance. She then decided to try doing it as 2 requests. That worked and I was so relieved, even when she made sure we understood we could have to move at the change. We also requested a specific room if available so she made sure she noted. I really appreciated her help and she had a really pleasant attitude.

“Joel” was the consummate professional. He has great people skills, was informative, and had a great sense of humor. All in all he was a delight to work with. He was able to assist me by saving me money when I mistakenly neglected to have the correct days of our stay.

The lady that helped me was so kind and courteous. I enjoyed our conversation and it is refreshing to talk with someone who seems to really care about the customer experience. Looking forward to coming back to my childhood home and seeing and staying in the new Driftwood Inn. I remember the old one for sure. We will be having our 50th high school reunion. God Bless 1974. The lady stated that she was from Arkansas up around Fayetteville. Go Hogs Woo pig Sooooeeee. Great service from the Driftwood Inn.

Neal was very courteous and professional. He made sure I was staying at the hotel closest to The Adventist Hospital. I will make future reservations with Comfort Inn. Neal is the reason I will book future hotel stays at Comfort Inn. He did not hesitate when helping me. I asked Neal would he be on duty tomorrow as I wanted to meet him. It is always refreshing when you find a customer service representative who goes the extra mile. Great job Neal.

Hugo **was a great help and had patience with me as I struggled to figure out how to put my credit card number in So I could reserve two rooms. I am older and didn’t know exactly what I was doing but he talked me through the process. The 2 rooms were perfect with one being a handicap room.

Carolyn was wonderful. She was very helpful and very friendly. She helped me find the best room to suit my needs. She made useful suggestions and was always very pleasant. My reservation experience was great due to Carolyn’s expertise.

When I spoke to you on the phone you told me the rate would be 60.99 or 65.99. Then you charged my card for 103.36. When I call your support center they said my rate was 79.99. I canceled the booking. I need my money released immediately as I am several hundred miles from home. If it's not canceled by end of day tomorrow I will contact the authorities. And don't try to pass off some AI recording. I have the conversation recorded on my phone!

The agent was rude and hard to understand. Couldn’t answer questions. She put me into your voicemail system. Going to Drury instead. That was worst customer service ever. Your voicemail system is terrible. Get some customer support.

Mario was the very best help to my getting a reservation. He answered all my questions! His biggest help and patience came when my credit card went on a loop- loop in the system!! He helped me make it through that conundrum and get the job done!! You have a fine employee with Mario!!

I have been told that I would get the remaining portion of my refund since early May. However, nothing has happened. My son is stationed in Colorado with the Army. The date that I booked 2 rooms at the Quality Inn was not going to work for him. I am still waiting on my refund and it has been over a month!!!

Zoila did an awesome job finding 2 rooms for me when there was a mixup on one I had previously booked. She gave me several options and found one that worked for me. She was positive and patient. She made the experience as painless as possible. I hope she is paid what she is worth.

Nadia, was the most helpful individual that I have ever had help with when booking any reservation ever! She listened to my needs and took the time to look at many options and found us lodging at a fair price.

Edgar is one patient man. Had several interruptions, including a cat. Had two hotels, one was booked, the other had rooms. He gets a gold star for his help. Please thank him for his attitude. Rude is not a word he knows. Great customer service person. Please keep him on the phones.

She was amazing. So helpful & took my call immediately. It’s for a business trip & booked 2 rooms. We come every year & we would certainly book with Koll. Use Hawthorn in the past but didn’t receive this kind of service. I would be glad to recommend your hotel due to your excellent service.

Jeannie was extremely helpful when I couldn’t secure a room reservation in the Middlebury Inn in getting a reservation in the Courtyard for the nights of June 26, 27, and 28. I am very grateful for her help. Jeannie was very solicitous in inquiring about the accommodations I would want regarding my stay in the Courtyard Inn.

Francisco was absolutely amazing to deal with for a last minute booking. A night that started off terribly and left myself, my daughter, and grandmother in law searching for somewhere to stay was made better by Francisco’s wonderful personality and helpfulness. He put up with my mistakes and never once got frustrated. I can’t thank him enough for making what was left of my night a little better.

Booking went well till we got the hotel. Their system was down. I called and cancelled my booking. I was assured that my money would be totally refunded. Nothing as of yet! This should not take this long. I have already been billed for my subsequent room - paid for with the same credit card.

Carolyn was professional, polite, patient and successful at securing a last minute room for me. Kindness and respect go a long way! There should be more Carolyns in the world. I searched for a decent hotel near my workplace for the night. Carolyn made this experience easy and less burdensome for me. It was a seamless process.

Darla was friendly & efficient! It was a pleasure to book through her. She described the room well & it gave us peace of mind that we could book so quickly & efficiently. We will definitely book this hotel in the future & maybe we will be lucky enough to have Darla book it for us.

She was very courteous, and helpful. Also very understanding of my needs. She also took the time to research a couple of other hotels that might fit my need. I did not book at the time, but told her that I may be calling back.

This representative could not make a reservation or provide a full name. I could not even receive a confirmation email as he could not get the email correct. I felt it was a fraud who was trying to gain my information and credit card information because he could not provide any information regarding Hyatt hotels as I was trying to make a reservation.

Customer Service. The person helping me to secure hotel reservations was all the things employers would expect from employees to whom it may concern. The name of the person who helped me was name Cherita, she kind, courteous, friendly and went above and beyond what was expected. Thank you Cherita so much for your help.

When given the information on the room and the rates I was told one price then when Nardi told me my total, the numbers didn’t add up even with the taxes so when I question she neglected tell me about a cancellation fee automatically in there, and I told her she misled me. I want to cancel. She hung up on me so when I called back again I found out it wasn’t for the misinformation. She gave me at $383. I was being billed $416.41. Got another representative on the phone, who canceled my order to get a full refund including my cancellation fee that I wasn’t even told about From my first representative NIRDALY! She has very bad customer service skills when handling her mistakes! Just put a sour taste in me that I will not go through Hampton Inn again!

When I reserve my room, I asked for adjoining rooms and was told no problem. When we got to the hotel they stated there no guarantee. So I feel I was lied to when I reserve it. But they kept us on the same side of the hall. They were down at one end and us at the other. I don't think I will use this hotel again.

Went out of his way to find me a room I could afford at the Hampton which my husband and I always try and stay at previous 2 people who helped me told me to go to the value inn no, thank you we will bide our Time and wait and see whatppopsup at hampton. Thank you Joel and family Of hamptons

Went out of his way to find me a room I could afford at the Hampton which my husband and I always try and stay at previous. 2 people who helped me told me to go to the Value inn. No, thank you. We will bide our Time and wait and see what pops up at Hampton. Thank you Joel and family Of hamptons.

Hello, We were assisted by Dealora who quickly helped us reserve the best room at the best rate for us even though we didn’t make it easy. We needed a same-day reservation for one room with three beds. She was very professional, friendly and courteous. We truly appreciate her great attitude and friendly demeanor.

I want to complement the associate that helped me very late in the evening. Find a place to stay for the night. She was very professional, very friendly, and very knowledgeable of her search. Would certainly work with her again.

I called thinking I was booking directly with the hotel. Mildred spoke fast and barely let me ask a question. When I did get a chance to ask something, she was very evasive. It was a simple question. I ended up paying about 25% more than if I had booked directly with the hotel.

Eddie did an outstanding job of customer service. He tried his best to get the room down to my price point, but he couldn't. As Diamond member, I was disappointed in the prices. Customer service was an "A" but prices were an "F". I hate that I have to find a hotel in Portland for my visit and not Eugene.

My trip/stay will be an emotional one, as my brother is in hospice. I was relieved to immediately be connected to a person. And Grace is a lovely person, warm, genuine, helpful. She helped me book my stay at the best rate, answered my questions, and made sure I was ready for my check-in.