HotelPlanner.com Reviews

I called to book a reservation at Wine Stone Inn in downtown Orcutt. We have stayed there before and found it to be the best option around. I tried to make the reservation online but had trouble when I needed to book two different types of rooms. I called the hotel 800 number. Lisa answered the phone in under 30 seconds and was very helpful. She worked quickly to book my reservations. She explained everything very well and was friendly. It was a good experience.

Tyler did a great job and his customer service was excellent. He was very friendly and helpful. I am looking forward to my stay at the holiday inn. I really don’t know what else to say I’m am just trying to fill up this cooling so that this feedback will reach Tyler. I appreciate him being very friendly and his service was very quick unlike this feedback submission.

Leonel was very helpful in making my reservation. He gave me options of rooms available for the date I needed. He provided me with the address and directions needed also. I appreciate his willingness to go the extra mile. I look forward to staying at the Quality Inn.

Jorge was very professional and patient in helping me to make my reservation. By asking pertinent questions he was able to secure the package I needed and even applied appropriately discounts. He really seemed to focus on me as the client and that was greatly appreciated. It is very refreshing to have people like Jorge to represent your company. Thank you.

I am trying to contact a Hilton in Harlingen Texas. Their phone number is not working. Jesmae went out of her way to help me try to get through. Another one of your reservationist hung up on me. Hotels need more than one number to get through.

I received expert and professional assistance in a kind and considerate manner. The wait was very minimal and the associate checked back with me periodically. He then emailed me my confirmation number and assisted me in finding the email in my spam folder. I will continue to use your service as long as I can speak to kind people like this kind gentleman. Raul is the kind of employee that lends value to your service.

I used Google maps looking for a motel in Joplin. I was connected to booking.com. It was a disaster. They were going to charge me $190 for a $120 room. And then my credit card was rejected. I then went to la Quinta online and was connected with an excellent agent who got us a room at the advertised rate, and helped me past the rejected credit card. He gave excellent service.

The gentleman was very efficient and friendly. He was a great help, even though I did not make a hotel reservation. He was quick to get me the number to make at the restaurant around Christmas time. He is an asset to your company. I hope you appreciate him. We love the Westin William Penn at Christmas time.

Marianne did a wonderful job booking two rooms in two separate cities for ABA conferences less than a week before the event. I appreciate her help and she was very courteous, professional and patient while searching for an appropriate accommodation. She searched mileage to the venues and was even able to find a room in the same hotel as the event. Thank you, Marianne!

Had a terrible experience with online trying to book. Called you and Neil had us booked in minutes. He was very personable and caring. Can’t wait for our stay. Thank you. Will certainly give an honest review after our trip. Courtesy goes a long way in these times when the customer gets little attention.

I called at the last minute for a room and the hotel clerk was able to book a room for me quickly and easy. She was very polite and professional. Also very friendly and made sure all our needs were addressed.addressed. We are delighted to stay and have fun at Potawatomi bingo and casino.

This whole thing was a lie! You answered like you were the HOTEL I was calling, which you are not. I wouldn't have booked through you if I was aware of this. I told you it was to be booked under a wedding party and the rate you quoted did sound right. You also told me it was refundable. You didn't say it was limited refundable. I'm paying double the price I would have been charged had I really been calling the hotel. I WANT MY MONEY BACK!

Manny was very helpful, very respectful (addressing me as Ms **) and answered all my questions. I was unsure of the time we would be checking in, as we had plans that might take us until 10pm or later. He reassured me there would be no problem. I had no issues at all.

Never ever ever in 20 years have we paid this much for a La Quinta room. We were charged more than twice as much. Not happy and will move away from La Quinta/Wyndham. Don’t like being gouged! Yes GOUGED!!! Bad bad bad! Rip off rip off rip off & you will deserve the loss in business over time treating good repeat customers this way. Bad bad bad. Treating committed customers that leave the room nearly cleaner than found is truly an INSULT. Ownership must have changed FOR THE WORST!

Updated on 11/18/2024: This is now my second review being created. This is in response to a very terrible experience with this service being offered. Not only was the service one of the WORST services I have ever attempted to utilize, but the customer service feedback response is equally as unresponsive. I have reached out to **@hotelplanner.com whom was originally assigned to help but have also not heard back from them in any capacity other than simply suggesting a refund. I was not provided any other information. I reached back out to this individual with any additional information and still nothing. This issue will be taking close to a month with no forward momentum here. I WOULD NEVER RECOMMEND THIS SERVICE TO ANYONE.

Mildred was very nice and booking our reservations and although she worked for market Street, she took the time out of her busy day to get us booked in at the Holiday Inn on Motel Avenue. I really appreciate her for that. Thank you so much. Keep up the good work. Thank you. May God bless you.

I thought I had connected to the Best Western reservation site, not a third party. The agent I spoke with had a heavy accent which made understanding her more difficult. I was charged for cancellation insurance I did not need. I was making the reservation just a couple of hours before my arrival. My plans were NOT going to change. There was a further charge for some sort of service that supposedly would not be charged on my bill if I ignored the follow up. I have heard nothing more but I remain concerned that $40 will appear on my next bill and I will have no way of cancelling it.

Agent was very patient and helpful after I had TONS of problems with trying to make reservations using Rewards Points on the Wyndham website which NEVER works right. The only reason I didn’t give a 5 is that the wait time to talk with someone was much too long than it should have been.

The young man who helped me was so patient and knowledgeable. He went through several hotel and room options for me, then double-backed when I asked him to review choices. He was very clear and complete in wanting me to understand all my options, penalties, cancelation policies. He did a great job of helping me.

This is the most vile company ever. Do not use them. They canceled my reservation when I wrote to VISA to complain about them, and I am out $816.66 because of it. They are the worst. They lied, they ripped me off and then they stole my money.. I found out three days before I was leaving for our trip that they aren’t covering the cost of the hotel that I paid because they canceled a non refundable reservation. I didn’t cancel it. They canceled it.

I’m due to surgery Nov. 1st and needed a room. I spoke with a Booking agent named Christian **. I highly recommend this hotel and the agent because the hotel is close to the hospital for anyone needing early morning surgery and the agent was kind, polite, understanding and very professional. He also gave me the best rate possible for senior citizens. I rate my booking with him Two.

Luis ** was extremely helpful with the reservation process. Very helpful and friendly. Looked up different options and gave us all the information that we needed. Did not rush us with our decision and was very patient will all of our questions and he did not get upset at all.

Our experience was a fantastic one with our Comfort Suites representative. Jennifer was a true professional and was very fast knowing we were on the road. Looking for the local Lodging in the area, she helped get us off the freeway and into the parking lot. As our phone was skipping and cell service was sketchy at best. Thank you, Jennifer for all you do!

He was friendly and knowledgeable. He answered my questions about info regarding the AAA discount and was able to articulate the pricing and availability clearly. His competence and kindness stood out to me. I have never left a hotel review, but the reservation process was efficient and user friendly. Thank you.

Many new additions to the room! Having been technician for Holiday Inn, I notice things that need addressed. BJ came with me to my room and I pointed out a problem. I found a few more. The shower curtain support was cracked so it was sending water onto the new floor because the shower curtain sagged. Outside going to my truck there was cracked tile that was loose and could cause a fall. I was happy with my stay! I wish to make aware of problems that could cause a lawsuit to be filed.

Ebony was great! Very helpful with getting reservations! Great hotel as well. Stayed there 10 days ago and staying two nights next week. Good location for restaurants and getting on the highways. Thank you!

I am a Federal Government Employee. I had a meeting I had to attain Olympia, WA. Jorge told me that there were no government rooms left. He only had 2 rooms available but not at gov. rate. I believed this swindler in booked the room. The money was taken out of my account immediately. I called back within an hour and said that I wanted to cancel. He said that I had waived cancellation. Cancellation was never mentioned and I DID NOT WAIVE ANYTHING. Somehow you will pay for this. I am a 75-year-old hard-working man and I cannot afford to lose $471.08. I have reported this to the Better Business Bureau and next going to the FBI.

I thought I was booking directly with hotel, however mistakenly booked through hotel planner. As a 3rd party agent they charge almost double the direct hotel rates. Then, add in a refund fee to cover any changes to reservation. When I called for a refund for unused nights, I was told no refunds for canceled nights. Pamela was understanding, patient and helpful with trying to get me a refund.

The woman was helpful and it took sometimes to get this done but she worked until it was done. She was pleasant, polite. Spoke clearly and slow enough that I could understand. Looked other places. I can’t say enough good things. It took a long time to get the computer to confirm but she stay right there. Thanks.

Everything was excellent. He spent so much time with me and we have the best price in the hotel he booked for us in a handicap room and discounts. We are so happy with the place we got to stay in on our way to Florida. I would definitely like to have him book the rest of our places. It took almost an hour to find the one that was in our buffet.

I was trying to book a reservation at the Irma Hotel for the 4th of July but for some reason it was not processing so I called the reservation number. Kennedy had my reservation booked and confirmed in no time. She was extremely pleasant and helpful. I am thrilled to be staying at Buffalo Bill's Hotel for the 4th of July and just walk downstairs and watch the best 4th of July parade in the US. I can't thank Kennelyn enough.

Lauren was extremely kind, professional, knowledgeable, and helpful. She made my reservation process easy and acceptable. She was aware immediately about the Cruise Package which I required, and answered my questions expertly. I appreciate Lauren and the service she provided. We are IHG Reward members and only stay in HIX or HI across the United States.

An absolute ripoff. I thought I was calling directly to Quality Inn in Rock Springs, WY. In fact, the guy I spoke to, Edward, represented himself as an employee of the Quality Inn I was calling. It turns out Edward worked for the company that charged my credit card $126.08 for a room the front desk told me actually cost $77.24. They ripped me off with a $48.84 booking fee! That's 58% addition to the actual price. What a friggin’ RIPOFF!!! And you can’t get a hold of anyone to try and remedy the excessive booking fee. RIPOFF!!! RIPOFF!!! RIPOFF!!!

She was kind and patient and understanding with my confusion. I would much rather speak to someone than do things online. I make mistakes and can’t figure out how to fix them. You probably realize that I am old and the workings of computers are not intuitive to me. I appreciate talking to someone like the reservation lady who was very helpful.

She was great!! Very helpful, friendly and knowledgeable. Thank you for the wonderful service!!! If I ever have to make reservations again to a hotel I hope I get you on the phone to help me with it. You made a difficult trip a lot easier. What a great attitude you have.

The representative was efficient and helpful when I was booking my room for a wedding event. The event is on November 29, 2024. The process of booking did not take long at all, and I received my confirmation within the time of the call as well. I am looking forward to my stay.

I was lied to by the person that booked the room. I was over charged by over $640 of what I was told the price would be. I was told that I was getting a king suit with a jacuzzi tube and the hotel informed me that they have not such room. Very angry and will never do business with this company again! They were totally fraudulent!

Tyler was very polite and quick… I could understand him perfectly and he was super nice! He was super quick and got my reservation made in a timely manner! He spoke English which is far and between these days… even though the internet didn’t show the room I needed, he searched and got me the double beds for a great price! Thanks again Tyler!

Tyler treated us above and beyond our expectations we are 75 years old and computer illiterate and he walked us through!! We love Marriot and stay with you wherever we travel!! That includes Germany and France and Ireland and England and italy and Greece and Amsterdam. Hope you all have a great day and I can’t wait to meet Tyler.

Spoke with Honeylette over the phone for a reservation, I had a reservation with a different service which did not work out. Honeylette was able to get me a reservation for a hotel in under 10 minutes. Excellent work from Honeylette, would recommend to anyone in need of assistance finding a reservation!

Great service, friendly and very helpful to the traveler (myself). Looking forward to staying on the property, looks really nice and clean. Can’t wait to arrive and see the amenities and start our vacation. Looking forward to trying the breakfast and seeing the choices that are offered. Getting poolside and working out, if there’s a gym.

Jamie was extremely helpful in assisting us in finding a hotel in Austin. Polite and efficient. It was a last minute situation and we needed help. He was great. The hotel we had booked was unacceptable and most hotels were full. Jamie helped us find a hotel that was in the right location and at the right price.

Vanessa was very accommodating and put forth extra effort to help us. She looked for a way to save us money. It is very helpful for weary travelers who are ready to get to our rooms and relax. If you are visiting the Jackson area we strongly recommend you try the Fairfield Inn and Suites. It should make the ending of your day better. Thank you so much.

Brian was absolutely wonderful!!! I wish all customer service agents were like him. Thank you, again, Brian for resolving my issue in such an efficient and nonconfrontational manner. Before you, I would not have used your company again for booking but I will re consider based upon your excellent service.

Patient and everything reviewed to ensure correct day, date. Good Job! Spoke about possible need for another day that may be needed and what to do. Accommodating. Looking forward to visiting in November 10th. Having a procedure done at WVU and coming from out of town. Like your amenities, especially breakfast.

I would say your biggest flaw is lack of communication with potential customers and website has too many bugs when trying to contact hotels. Your planners do not call or email the customer directly, and will send only a generic email stating of hotels in the area. I found it more helpful just finding your own hotel and reaching out to their management. Would not recommend this company as a tool to book hotels for events.

Lauren was extremely helpful, efficient and pleasant! It only took a couple minutes to schedule and it was very easy. She is a great employee for Marriott! I thought this scheduling procedure would take a long time on hold and was pleasantly surprised. We will book again in the future. Thank you!

I had a very nice and thorough conversation with Christina on October 7 regarding the protection plan for my booking October 8. We discussed thoroughly, the possibility of me having to cancel the reservation due to inclement weather. (Hurricane Milton) at the possibility that I might not be able to get out of Naples. The booking was nonrefundable however I purchased the protection plan to guarantee a full refund.

My phone call was answered immediately, and Sergio was very efficient in booking a room for me. I asked for a first floor room Comma Which he Accommodated. I highly recommend the Quality Inn in Gallipolis Ohio. We have stayed there many times. The rates are very reasonable, and a complimentary breakfast is served. Our waitress there always gives us outstanding service.

Tyler was a very good representative for your hotel. He was very pleasant and a helpful young man. Looking forward to our stay in Lafayette! Coming for peace and relaxation. This is my honest account and I really have no more words to say! Congrats Tyler on a job well done!

Very disappointed in the service. I don't recommend this service. They are very unprofessional. It's been three weeks. I haven't received my refund. They say I will speak to managers and I haven't spoke to one yet. It's been over the 3 weeks now. They are not doing their job. I never been through anything like this. It's the worst experience I had booking a room. They are a scam. They changed the date so I wouldn't get my refund back. I called all day.

Very patient. Not sure why price online less. I can't tell if this is a third party Interven and block me from Reaching the front desk of actual Hotel. 395.66 on phone. 360.00 online. Hampton needs to do better job. It's stressful asking if I'm talking to actual hotel. They just keep saying, "Yes sir reservation. Can I help you." I hope my rooms are there when go. Matter of fact I'm going to call the hotel later to make sure the hotel itself had a room for me.

Jose ** very friendly and courteous while taking my reservation and made process simple. Once completed received email confirmation and was surprised to see price was $100 over of what was stated on telephone. It included taxes and fees. I understand but should have been quoted with price. Therefore called next morning to cancel. Reserved similar room online for price I was quoted originally but price included taxes and fees. Confusing….

I had an enjoyable talk with Karlo **. He was very helpful, I’m just sorry your prices for one night were way too high. I also can’t believe you don’t offer a veterans discount. Karlo was the nicest gentleman. It was very nice speaking with him.

Spoke to Jennifer, she was very helpful and very nice. Not everyone is. She made me smile. I have to go to Mayo Clinic. She really tried to help me find a room I could afford. I wasn't able to book one of your rooms because the price was too high. 888-651-3985. Thank you.

Wonderful customer service. Worked with my budget to find idyllic accommodations. She was patient with my requests and preferences and made it easy to book over the phone and with no hassles or hangups. The whole experience of booking over the phone is now considered in my household when making travel arrangements and travel accommodations. The whole process was seamless.

The gentleman helping me Cesar was very helpful and accommodating. Couldn't have had a better experience. I would use him for any future reservations. Employee for you is very valuable. Pass on my gratitude to this young man. Would recommend him to any other every individual attempting to secure reservation at anytime. Your institution should work to keep him working at your facility.

I found the service helpful. The assistance finding a room saved a lot of time for me. The person was polite and clear. I also felt, in the end, that I found what I was looking for. I was quite satisfied with the service. I would use it again. Would recommend it.

Jaime who I was on the line with was very respectful and was very patient and polite while I was trying to get all of my information out that was necessary. He also has great communication skills and was nice enough to ask me how my day was going so far and that made my day better because it made me see that some people actually care but if I could give him a 10 star review I would but 5 is the max so 5 it is

Because your agents don't identify as not actually Red Roof Inn employees I am not eligible for redipoints AND I believe I paid extra for the ability to cancel reservation...on 2 rooms, one for 7 days, one for 5 days. I'm am VERY unhappy about this. It's really on you to make sure people understand that they are not talking to the hotel sites. This has happened to me before and I checked to try to avoid it again. I would like a refund of the extra charges.

Very good experience and service! Would definitely recommend to a friend! The representative was courteous, understanding and very helpful. I initially made a mistake with check in date that he was very helpful in working out. I always enjoy staying at the Marriott, it is without a doubt my favorite place to stay in the area. Making the trip from where I live in Southern Maryland is always a joy and a pleasure!

“I had an extremely disappointing experience with this hotel. The booking system was deceptive and overcharged us significantly. After comparing prices, we found that the actual cost of staying at the hotel was much cheaper than what we were charged through the booking service. When we approached the hotel management to resolve the issue, they were completely unhelpful and dismissive. They claimed that the price increase was due to the Milton hurricane and the influx of evacuees. This felt like a poor excuse to take advantage of people in a vulnerable situation. I expected better service and integrity from a hospitality provider, and I would not recommend this hotel to anyone. Beware of their unfair pricing practices.”

I was trying to get a room for our family reunion, but they were all booked. But the young lady that I spoke with was very helpful, and professional, she looked it up and verified that all room were booked for the day I wanted. If all staff are this professional with their callers, I would definitely chose Hampton when in the area.

The woman who booked our room was kind and very professional. She took care of this quickly and it is greatly appreciated. Thank you for the thorough service and I look forward to our upcoming trip to Chandler. Again, I enjoyed the service. Keep up the good work.

These are always the nicest people. Melena in reservations is a very nice person to talk to and will try her best to help. I have recommended this motel to everyone that is going to stop off overnight in Sweetwater. I have no complaints of anyone I have spoken to there. I stay at this motel frequently.

Very helpful in finding a hotel room on a busy weekend. Very polite, spent a lot of time helping locate accommodations where we needed them. Confirmed all information in a clear and concise manner. Pleasant experience.

I am not even sure how I ended up with this customer service - I called the CORPORATE reservations number for Choice Hotels. My rep was very hard to understand, she spoke way too fast and displayed very little understanding of my concerns. I ended up being charged for extra stuff that, had I actually understood what she was saying, I would not have agreed to. Very suspect company and horrible experience.

Even though there were no rooms Angelica did her best to accommodate my needs. And for that I do appreciate everything she did. I would highly recommend her services to any and everyone I know. She was polite and very sweet. I feel as if she really needs to move up in positions and a big raise

I need to ask a couple of questions about my reservation and Alexandre was rude and short and before I could ask my next question he rudely hung up. It was very rude and unprofessional for him to do so, I had to call back and was met with a nice man who was able to answer all of my questions. And I appreciated him very much

Professional and efficient, very pleasant and patient, assured all information was accurate. Was able to locate the type of hotel and room within the area requested. Time it took to complete the reservation was appropriate. Agent seemed very experienced. Wait time to be contacted with the agent was very short.

Essentially a scam site which claims discounts but over charges about 20% over official hotel site in our experience. Google search promotes this by pushing this sponsored site to the top of results. Clearly both don't consider service a priority.

The lady was most helpful. She looked up different locations for me and was very nice. Thank you. I had to evacuate because of Helene and needed a place to stay. It was a great location near my bldg. I will use Holiday as first choice from now on. This was an easy solution to a tough problem and It was made easy. With her helpful aid.

Mike was extremely helpful and clear in processing my reservation. I mentioned AAA and senior discounts which he said were already checked off. Imagine my surprise when I received the total amount almost $100 LESS than when I called 2 days ago. He is a WONDERFUL reservationist who puts customers at ease.

Very disappointed as to how absolutely awful this hotel was! I was told that this hotel was newly renovated and had a beautiful room. It couldn’t have been further from the truth. I questioned what the star rating was and was told it’s a 3 star hotel and was assured that it wasn’t a motel. This certainly was no 3 star hotel. It was very much a motel. The whole place reeked of smoke odor. The lobby was disgusting and looked like they had some type of a structural problem. It was dingy, worn and smelled bad. The hotel room had no lock to get into the block of rooms we were assigned to.

Leo was so polite and very nice! Hope I have a chance to tell him in person! I am looking forward to our trip in November. Having grown up in Warwick it will be fun to be back for awhile. Hoping for good weather too! Going from one coast to another.

Outstanding. Helpful and very patient. Took time to help me understand what rooms I was reserving and made suggestions based on our travel needs. Very courteous and pleasant. Had a very good knowledge of the options available and understood quickly what would best help us as a family traveling together. I am looking forward to a pleasant stay in Winston Salem.

Luis was very kind and helpful. He explained all the details of the price of the room. He also let me know the taxes, and penalties for a no show or cancellation. Luis made sure the hotel address was the one i asked for. He was very patient and professional.

I called to book a reservation from who I thought was Holiday Inn. I asked them if had reached the actual Holiday Inn reservation number and not a third party booking company. I reiterated that over and over. Yet they outright LIED to me saying they were Holiday Inn and all bookings went through them. They then said the Holiday Inn I wanted was booked but they had another hotel that was comparable to Holiday Inn, and it was part of the same Hotel. Another LIE!! It was called Red Roof Inn.

Angel was very patient with me and extremely nice. I’ve had a stroke and it affected my speech and memory…so you can imagine me asking him the same thing twice or three times. He showed respect but I can’t say enough about his patience!! He made me feel at ease and I’m grateful for that. Thank you Angel.

Miss ** was so helpful this morning. I found a low rate on a third party site, she was able to get me an even lower rate. I had to book two rooms, she was able to get those rooms next door to one another. She’s delightful and personable and made booking a stay to attend a funeral easy and pleasant. She’s a keeper!

I accidentally made a booking and within an hour wanting to cancel my hotel because of real reviews I found online. The hotel is absolutely disgusting and unsafe and I wanted to cancel 20 minutes after booking. They told me because of the hotel's policy I wouldn't be able to get more than 49% of my money back. That is causing me to lose over $100 for no hotel at all. I feel scammed! I want to cancel this reservation and get a refund!

Tried to book a room but this lady refused to give me rates for members which I am a Marriott member so I went online, got much better rates than anything she quoted. Sad you can’t talk to a real person, get a decent rate that as a member you should get.

Do not use Hotel Planner. They falsely tell you they have the lowest rate and They do not allow cancellation even if you buy insurance. We found rates 20 percent lower after booking and they did not allow us to cancel. There was a hurricane warning and we applied for a refund through insurance we purchased from them. No surprise when it was denied from their office in Jalisco Mexico

This was the best person that helped me get through the selection of my three nights reservation with ease and he was very helpful!!! I would recommend this man for a promotion and he should get a raise for doing such a helpful and professional service getting me through this process for my three nights' stay!

Very personal and extremely great at her job and an asset to your company. I have stayed here before and definitely would stay again. I do not believe she could have been more helpful in making the reservation. I would definitely recommend this motel to a friend. Now I'm about out of words to explain my satisfaction.

Tnesha was very friendly and helpful, as I needed to change my reservation from a regular room to a handicapped room. She also clearly explained my questions about your cancellation policies and quickly cancelled the old reservation and inputted the new one and sent it to me. I appreciated it very much.

I thought I was calling the hotel directly and now realize it was a third party that charged additional charges for the booking of the hotel. I was not made aware of the extra charges and they are hidden in the recovery fees. In the future, I will use the hotel’s website or app.

Christina was very kind and helpful. She was helpful to me even though I was not sure if I was dealing with a 3rd party scam. She gave me the information I asked for. She did a good job. Your site is not very user friendly. I know this review is supposed to give feedback.

Great customer service and Room-rates were very competitive with Airport Location. The availability of Free Airport Shuttle was a major factor. The only negative was Not easy to find on the internet, although Google was helpful. The Hotel desk attendant was very informative and helpful, and seemed to go out of her way to help.

Mr. ** was very helpful and professional. He was very polite and patient when I asked several questions. He took the time to answer my questions and ensured that I understood all that was discussed. In addition, he explained the cancellations policy very well and wished me safe travels and a wonderful stay. Again, he was very pleasant!

Brittany was efficient, helpful and friendly with my M6 reservation. Helpful kindness and patience goes a long way in Customer Service. You're lucky to have a great employee like this. Take good care of her. I have been in CS for 40 years and it's refreshing to deal with someone who seems to like her job. She makes people feel at ease and is so helpful with details and concerns.

Alexandra was very professional and courteous. My only negative comment is that I tried to book online but became suspicious towards the end of the process for fraud. So I decided to book directly with the hotel with a representative. The price difference was over $100 more. I’m disappointed in the price difference but I did not have another choice to make.

Very polite...very knowledgeable about the property....very patient listening to my questions....very professional. She's a great employee. I hope I meet her in person during our stay. We have a daughter who lives in Asheville and we stay in the same motel on every visit. We are always pleased with the facility.

Jesus ** just spent a good bit of time helping me find a room for my daughter-in-law, cat and I in an emergency situation as we prepare for a hurricane. He went above and beyond contacting several different hotels until he found one that takes pets and still had rooms available.

The gentleman I spoke with was very knowledgeable, polite and understanding. He was very professional and I appreciate that. Most representatives talking with you on the phone especially making reservations don’t have patience. Speaking this gentleman is why I use HOLIDAY INN EXPRESS when I travel for business or pleasure.

We needed a room for the evening of 9/28 THR 9/30. She helped me promptly and professionally. She was also kind. When I became confused, she very kindly assisted me. I asked if there were any king size beds left and she found one for me. It is so nice to find personable CSR personnel to assist me.

Excellent customer service. Above and beyond to provide exceptional service. She patiently answered all of my questions. Professionalism and courtesy was shown at all times. I wasn’t sure if I was going to proceed with the booking but decided to move forward based on the service I received. Thank you for your grace and kindness.

Very helpful and thorough. Gave me a senior discount without my asking. Answered my questions about my dog. Made charges clear and asked me about special needs. Process was easy. Made me comfortable with my choice of a place to stay for taking my dog to KState veterinary facility. I will look forward to my visit.

I appreciated Michael Anthony's friendliness & willingness to find a hotel room within my strict budget. He did a great job with that, but when I asked if I was booking through a third-party, he just said he's at the reservation center for the American Suites. I found later that my payment was through Expedia. I was also surprised to learn that I was charged $25.26 for "Refund Protection" that I did not authorize. Michael did not inform me about this cost, I would've declined it because I was already in the parking lot of the hotel, when we were finishing the reservation. When Michael Anthony gave me the total amount owed, he said it was for the room, plus taxes & fees. (He knew I was trying to keep the costs as low as possible.) It seemed high to me, but I know that hotels often have high taxes & fees.

I made reservations and was told that if I later changed and canceled I had to pay a fee of $61.48 to get my total refund returned. By the time I received the total cost of $784.73 my spouse found that he had another commitment and couldn't attend that weekend. I had to cancel. I did receive the $61.48+482.16 but -241.09 that I am missing which will complete the total refund.

Was a perfect person for a stressful time, he was patient and understanding. Great job. We would highly recommend to all our friends. He took very good care of us in a quick amount of time and we couldn't have asked for better service! We will definitely use this service again for future reservations for our family.

Julio helped me with my reservation. He was very patient, professional, and fast. I appreciate working with him. He found me the best rate on a hotel during an extremely busy time in the location where I will be traveling. This guy needs a raise! He was awesome. I would be happy to work with him again on my next trip. Thank you for the great experience.

The stay was acceptable. The location was good for park access and access to shopping and food in West Yellowstone. We would stay again. Parking was acceptable. Front desk support was helpful and friendly. Room was clean and the size was acceptable. Breakfast was acceptable. Gym was minimal. Hot tub jets did not work. Washer and dryer was utilized and worked well.

Luis was fantastic and helped me get a lower rate! He looked at different hotels and found me a hotel with the best price. He was very patient, kind and helpful! He went above and beyond to do his job and help me out. I appreciate it very much!

Your representative was very helpful confirming ocean view and explained the additional 29.00 fee and no extra charges. However, I really hope there’s no extra charges when we arrive for parking. Otherwise, this will make a big difference. Please make sure it is what was promised, otherwise it’s not what was guaranteed.

I accidentally called the wrong Hilton and she was great at making sure I got the correct hotel. She was extremely thorough and helpful. It was even my business card which would have been a nightmare for me if I got it wrong. Again, thank you so much for your help.

She was great. Very efficient and easy to understand. The whole process was quick, easy and I would recommend Marianne any day. She was polite and had patience when I kept messing up my credit card number. I’m hoping my stay at the hotel will be as pleasant as my reservation process.

Mercy, was very patient, professional and very helpful with my daughter's and my hotel bookings in 2 different cities for next week. She did a lot of searching to get us the best deals possible, trying different locations with our specific requirements. It took a lot of her time but she didn't make us feel that way. Mercy, thanks again. Laura

When I mentioned the price was twice the price advertised the person made a rude comment. "I don't need to listen to this". I would say, "Yes you do." I was polite, did not raise my voice, or show any unprofessionalism.

Honored staff/hotel rules to contact hotel the morning of check-in only to receive message office is closed. 800 number could not help either. All automated and kept circling message. Ink told me to be patient, I have been trying for 1.5 hrs. No one has helped me. Very disappointed with IHG. Still can't get through and have not been taken care of.

Just spoke to someone and got cut off, 3 days trying to get a new voucher # with no success! Was told would have yesterday. Still don’t! I can see I’m just being jacked around and won’t be taken care of! Is this company policy to waste customer's time and never us allow the voucher to be used?

Hugo was extremely patient and willing to help me make my reservation. He sounded very friendly and made me feel comfortable with my decision to choose this hotel. I am happy to say that Hugo was well trained in customer service and support. I’m also happy that I spoke to a real person and not a computer!

Great help, made it easy and excellent, warm tone and support, discussed options for transportation to the Albuquerque airport after leaving the hotel. This is my first time making reservations at the Sage Hotel, I look forward to staying there. I have a business meeting after a long work week and on Sunday.

Did a horrible job. Kept asking for 3 DAYS and you still only confirmed 2 days. Had to call back and talk to someone else to schedule the 3rd day. Next guy got it fixed for me. Learn how to listen to customers and be correct when you are done...

When I called to make reservation I specifically asked Nadia to confirm free shuttle to and from airport. With her confirmation I made the reservation. She gave the phone number er to hotel main desk and I called from airport. No shuttle. I would like to be refunded the cost of cab. $22 plus $4 tip, total $52 roundtrip.

This company and its CEO will not assist you if you have a refund due. We were told by a representative that we would receive a refund in 2 weeks. That didn’t happen. Do the second time. We received an email that we would receive the refund by ten days. That did not happen. I received a text that said I would receive the refund in 10 days. Their website that they send you too is bogus. No real phone number to call to speak to a person- it’s automated. I am going to file a police report and make a complaint with the FTC. I have filed a BBB complaint.

This agent was accommodating and helped us get the best rate possible. He was polite and knowledgeable. We had spoken initially to another agent. Was extremely rude and unhelpful. However, Balthazar corrected the prior error and made the booking. We were happy with his good service and would recommend to others.

I thought I was booking with hotel. The room rate is $425. Reservation is for 12/21/24 - 12/23/24. I was charged $1200. Not sure why - hotel said the Rate charge was 425. I understand about room tax etc, but I think I was overcharged.. Please do not change reservation- I would just like itemized invoice.

She was helpful and courteous in helping with my request for a room. The experience was pleasant and quick. She answered any questions I had regarding my check in and out time and was patient with me when I made mistakes. I had an overall good experience with the agent. She receives an eight out of ten for her service rating.

Well couldn’t get the hotel I wanted cause it was sold out but the rep was really good and got me another hotel. She was very nice. It was a pleasure to talk with her. And the hotel was actually pretty nice. I would definitely stay at this hotel again.

Haile was so excellent and patient with me!! I am a senior and not very capable with technology, and she was excellent in waiting for me to figure out how to access my keyboard, etc. I really appreciated her! When her first quote was too high, she took the time to find us another motel.

No COMMENTS. VERY GOOD EXPERIENCE, VERY GOOD people, EXTREMELY HELPFUL AND very PROFESSIONAL EVERY SINGLE person, you NEED TO KEEP AND HAVE THIS VERY kind persons, THANK YOU FOR HAVING them. This IS my FIRST TIME THAT I see a LAUNDRY for the CUSTOMER in a hotel.

She was very professional, knowledgeable, friendly, easy to understand, and very helpful. Her treatment of my needs and her meeting my needs and those of my family has impressed me. Her demeanor and the excellent way she handled my problem was refreshing. Also it's great to have a human being to speak to.

The receptionist was AWESOME. She was clear and made the whole process very enjoyable. I think she should be a supervisor in the near future. She is a true professional for the Embassy Suites. Very glad I had the opportunity to make my reservation with her. if I have any future needs to reserve a room in Downey or anywhere I would like to work with someone like her.

Mario was professional and kind and efficient. Definitely keep him because he was superb. A pleasure to speak with - thank you Hotelplanner.com. I will use your service again because of my experience with Mario. I spoke with him on 9/10/24 at 8:20 am NJ time - I wish I got his last name.

Tyler was courteous and very helpful. He provided all the information about the room, I wanted, the hotel amenities, in which currency I wished to pay, what is the best rate for cancellation at the last minute if necessary, Tyler answered all my questions. I wish all reservations at hotels were so easy.

Consumer be aware! This company is not ethical! They told me at the time of booking that I would pay upon arrival. Two days later I had a $2000 charge on my credit card for a one day reservation and another charge for $19.40 for who knows what. When I called to dispute the charges Hotel Planner called the hotel and canceled my reservation. They kept all of the money and so far my credit card company is supporting them. This is absolutely disgusting! Be very aware of this company!!! When I originally Googled the number for the hotel direct the number for Hotel Planner came up disguised as the hotel. When I called the hotel they told me companies like Hotel Planner can redirect so that their number comes up as a hotel. I hope this makes sense. This company is absolutely unethical and a scam!!!!

He was short and very vague with his answers. And very rude. I did not realize I was talking to a third-party broker, I even asked him was this the actual Duke Lodge and he said it was, if I booked the hotel, it should be roughly $260, but through him it was 422.08 charged to my Discover card.

Eboni provided absolutely excellent service while making my reservations today! She’s the best! She gave me all of the options and she explained how the taxes were arrived at. She saved me money from other booking services and we think she’s the best ever.

He was very helpful in our reservation and explained the difference in a queen bed vs king and securing a room for us on the first floor. We discussed our upcoming appointment at UC Davis for our pet dog and discussed possible a second night depending on what the vet tells us.

We received a hotel voucher ($220) for a future date, from an airline due to a canceled flight. We had to use hotel planner to claim the voucher. We used the voucher at Hotel 2 Suites in Elkhart IN on Sept 7-8, reserving a 2 queen bed room, paying $215.74. When we checked in we were told they only had a single king bedroom. This mix up was blamed on Hotel Planner because they didn't confirm availability at the time of reservation. We also learned we were overcharged for the room in the amount of $35.49. I'm less concerned about the $35 and more disturbed about not getting the room I reserved and prepaid for.

I called before check in to see if the hotel offered EV charging since I would be driving an electric vehicle. ** confirmed that the hotel does have EV charging parking. Upon check-in I discovered that was not true. The hotel does not offer Ev parking and I would’ve stayed elsewhere if ** had told me the truth.

I had a last minute requirement to stay at Ft Smith. I work with the fed govt and needed the govt rate. I called the first time and got a male rep that refused to help and said he couldn’t book anything at the govt rate. I called again and got Staci, she was friendly and enthusiastic about her job. She got me fixed up while the other rep was rude and short. If not for her I’d never spend a dime at any other Home2. If there were more like her I’d recommend Home2 to all my govt agency employees.

I found a room through Hotel Planner online back on August 13th for a emergency stay in Reno for August 14th to August 16th. I then found out that the agent did not quote me the real total for the stay. It was off by over 80 Dollars. I have been trying to get a refund ever since. The reservation was only in place for around one hour, yet I have been waiting on my refund for almost 3 weeks. Every time I call I get a new story or excuse. Do not use this company or any of the many names they use online. Expedia is better and was cheaper for the same reservation.

The representative I spoke with refused to break down the taxes and fees charges when I told him they were adding up to 50% of the room cost. He was very rude and unprofessional. When I advised I would book via the Hilton Honors app too I could see the breakdown he said “yeah, you do that” and hung up. He does not represent your company or product very well at all.

Lindsey gave incorrect information to me on the phone regarding policy when canceling any day prior to check in. Lindsey told me full refund up until date of check in. The email confirmation did NOT state full refund at cancellation. Lindsey misrepresented this reservation on the phone to me 9/5/24.

Mr. ** was articulate, knowledgeable, and he demonstrated a superb ability to provide verbal information about the Embassy Suites in Lexington, Kentucky. He verified the exact location of the Embassy Suites that I wanted to stay. Additionally, he presented me with the types of available accommodations in reference to room and beds based on my requested needs and expectations. Mr. ** patiently answered all of my questions and guided me in making the best decision for my reservation. He seamlessly guided me in making the reservation using my HILTON HONOR membership. Outstanding service and support.

L was efficient, thorough and personable. Got through all the steps without hurrying but also not taking undue time. L effectively gave the impression that this phone call mattered; it was not machine-like. Good voice, good representation of the organization. Thought L did a fine job.

Wanda assisted me with my reservation. I had a lot of questions and I wanted to make sure that I was in the right location, etc. She was so helpful, kind and patient with me. Wanda was also very professional. It was such a pleasure speaking with her. I wish all reservation representatives were as wonderful and efficient as she was.

Ryan ** was a pleasure to work with on the phone. He made my reservation very quick and easy. He was thorough and very respectful. He made my reservation experience very helpful!! Thank you Quality Inn...❤️❤️❤️❤️❤️ 5 STARS.

Tyler was excellent. Very friendly and professional. Our room was very comfortable and clean. The staff was very friendly and accepting of our fur babies. Quiet location convenient to eating establishments. Breakfast was outstanding with a good selection including fresh fruit and had a nice coffee bar. We will definitely be staying in the future.

Best experience I’ve had via phone reserving a room EVER. She was fast, friendly and efficient. When something I did failed she immediately gave me another option that worked. I wish the rate was better but oh well.

He did a very nice job of helping me settle a matter with the La Quainta inn on Kirkpatrick street in Cleburne Texas. The manager just out and out bald faced lied. Cesar was polite and professional in helping me. I wish more people would have the manners that he has. I’m sorry that I don’t have my number to prove for you and I figure I spelt his name wrong. I hope you can figure it out for him. He deserves at least a thank you for helping so well.

She was helpful and awesome getting me the room I needed for a short stay. She helped me to change some of my options to secure a much better price within my budget. I have stayed at this hotel before and chose to return because I got a great night's sleep!

There were some discrepancies with my bedding. However the room was well equipped. The breakfast was wonderful and they did have a restaurant but it was understaffed. Our food was not delivered. We had to go get it. But for the changing of a hotel ownership there are well on their way. Zion was very helpful and understood everything that I wanted.

My experience was great! She was very helpful, patient and very professional. She took the time to explain to me twice the hotel and booking procedures. She was very engaging with my what my plans were for the weekend. She gave me a list of place to see while I am on vacation.

Savannah done a great job. Our son is in a wheelchair so specifics are very, very important. I wish to God that accessible specifics had to be put into a routine filter. A Roll in Shower is beyond Important for us. We have arrived to a hotel more than once and it was not as explained so we had to leave.

When I had an emergency last minute trip to Vegas the service was fast and wonderful. They found me a room quickly when everyone else said they were booked full. Thank you for being there and helping at a stressful time. I will definitely be using this service again in the future and highly recommend it to others

Wanda was great. She Made reserving a room Easy peasy and she was very pleasant. We are reserving a room same day and I’m riding in a truck. It was hard for me to hear, but she was patient. I would recommend Wanda to anyone. She was great. Thanks for hiring Wanda. She deserves a bonus, at least.

My name is Leslie **. The lady that responded to me was Stacy. I was wanting to make a reservation at the Holiday inn Express in Wenatchee Washington. She became rude and hang up on the phone on me. When I attempted to call back she forced it into overdial repeatedly.

Oscar was very helpful, what I could not fix on my computer. He took care of it and it is nice to talk to a real person. He understood the problem I had he took care of it, and this was after going through quite a few people on the Southwest website. I’m relieved that he got this problem solved for me and I could not thank him enough.

A fantastic experience, she made everything easy and I love talking to actual associates, instead of the cold cold booking online dread. I hope to meet her face to face!❤️ We look forward to our stay! Thank you for the excellent service, this is going to be a great trip! We will see you soon!!

Jesus was very accommodating and knowledgeable and professional. He answered all my questions and was very meticulous about details and information. He gave me the information that I needed and he provided me with the information I needed to make a decision. I would recommend him to others if they were interested in booking a hotel room.

Annika, help me and my partner try to make a booking via phone. She was extremely polite, and helpful in trying to help us find a booking and patient while we checked reviews. While we did not book anything, it had nothing to do with the service we received. Excellent customer service. I would happily work with her again.

I have just completed reservations for one night in Columbus, OH at 3045 Olentangy. Jose ** was both friendly and professional, and helping me decide room size and provided information about the amenities. His voice quality was easy to hear, and I appreciate his reading back all the information that was given to him. He’s a top notch communicator!

I called to make reservations for my family coming to Ruston for a funeral. Tyler was extremely knowledgeable, helpful, patient and polite. He provided all of the information that I needed to book the different rooms and dates. We look forward to our stay with you while we are in town.

Tyler went above and beyond with assisting us with our accommodations for an extra night. We were unable to get the original hotel for the third night, but he got us something that sounds perfect right down the road for that one night. He could not have been more accommodating.

I thought I was going directly to the hotel site but somehow was switched to this site. The person answering the phone seemed knowledgeable about the area so I was not worried about getting the wrong number. They arranged the rooms I needed and talked me into insurance. They said I paid slightly extra for the rooms to include breakfast. When I got to the hotel I found out I had booked through a third party and the most expensive room, according to the hotel, was not paid for so I paid again. No breakfast for any of the 5 rooms I booked was included. I contacted Hotel Planner and they said they would look into it. No response since then. No refund for the room I had to pay twice for. No refund for the breakfast that was not included. They said I would have an answer within a few days. That was over two weeks ago.

My wife was unaware of having to share bathrooms and wanted to leave. However, we were given an upgraded room with its own bathroom. Thank you sooo much. You are amazing. I for one love to feel as I have stepped back in time. I for one will definitely come back. Love it.