HotelPlanner.com Reviews

It was easy and fast to make a reservation. I was not on hold for very long. He was helpful and knowledgeable and offered me more than one type of room options. He was able to answer any questions I had. I would make future reservations with him.

I was told that I was calling the reservation department for this hotel (a lie). I was told I had 24 hours before the reservation to cancel (a lie). Companies should be required to represent themselves honestly. I called hotel directly because the rep from HotelPlanner did not know what he was doing. Price was better at hotel directly.

On 8/15/25, I called what I thought was a direct hotel number but realized belatedly was a 3rd party planner. Representative told me desired hotel was full, but helped me with reservation at another hotel. Reservation was disclosed as non- refundable. I made reservation. 8/16/25 my travel schedule changed. I called Hotelplanner and asked to change dates. There was never mention of reservation being unchangeable, and I simply needed to change reservation dates, something easily done by reputable companies. Agent said request needed referral to “modifications department.“ I asked for timeline for response as my new reservation needs were sooner than initially planned. Representative said he didn’t know and for me to call back in a few days if I did not hear back.

Perfect support from Destiny. Was able to book a room for my driver not from where he was at. Service was quick. Best part I was able to pay over the phone using my company credit card. I am very happy.... Thanks Emilio ** Safety Supervisor Southwestern Motor Transport San Antonio. Texas.

Carlos could not get me a room on Sept 21 for less than $175. However, when calling the 800 number, I got the exact room for $126.66 (tax included). Carlos was nice about it, but I was frustrated that I had to make an extra step in order to get that price.

Pablo provided timely customer service and I appreciate his honesty. He identified the availability of rooms for my time range and give the total price with taxes. Unfortunately, my budget was beneath the price he quoted. He still treated me with dignity and respect as a customer.

My experience with Daniel was nice. He was personable, kind, and informative. It was helpful that I did not have to drive around at night in an unfamiliar city. However, my stay at Days Inn was less than desirable.. If I wouldn’t have been so tired, I would’ve packed my bags and left. The staff was fine however the room was not clean. I made sure that none of my stuff touched any surface! The only thing this hotel had it going for was there were no bedbugs. I would never stay at that hotel again.

Alejandro was very kind and caring, he was efficient with getting me a room. I told him I'm getting married and needed a room to get ready in. The Spirit of Philadelphia doesn't have a dressing room where I'm getting married at. I will also be staying for the night. On such short notice he did his best to make it happen for me.

Miguel ** was very helpful. He explained to me the check in time checking out if I had any questions I can call back. Miguel was very knowledgeable and extremely helpful. I was very comfortable making my reservation with him. I’m very looking forward to my stay with your hotel.

I am very pleased to share that I received excellent service booking a hotel room, I have a confirmed reservation for dates I required for my stay in Terrace. Very efficient service. I Highly recommend this service, and also recommend they talk with Edgar.

I’m angry that I was tricked into thinking I was calling the actual hotel. I was promised by the rep a first floor room and they didn’t have one available when I got to the hotel. Then I was told at the hotel that I had actually called a third-party booking service but I was told on the phone that I was speaking the hotel in the town I wanted to stay in. I also paid almost twice what I would have paid had I called the hotel itself (which, again, I was led to believe I was). What a scam!!

Carlos was great to work with to book our reservation over the phone. Explained everything thoroughly, very polite, and helped with which rooms to choose. It was very easy to pay over the phone. Looking forward to staying at the Hampton Inn & Suites in North Port Florida

I had a friendly, efficient and helpful agent. I could not submit my information using the preferred method, so she sent me a link to be able to send my information another way. She was compassionate and worked with me so that I could send her what she needed. Also, her voice was friendly in tone.

Pedro assisted me today with finding two rooms for the holiday weekend in October. When the initial room I was exploring proved to be very expensive he took his time to search for a more affordable option for me. He was very kind and very professional!!

Aaron, was very pleasant and helpful. He stated everything we needed to know about the property. He clearly stated where the property was located and when we needed to be there by. I would use this information to help make new reservations again. Thank you.

I am so thankful for the customer service I received from Reynoldo this evening. He made making our last-minute reservation quick and easy! When I asked for a specific hotel, there were no rooms available. He took the time to find one close by! I thought that was going above and beyond! Great customer service!

The person was very helpful and answered every question I asked which was a lot. She answered everything that I asked her. I was asking about camping and the hotel and the different prices and if I could take an RV up there with the tent and she said yes, all in the same site and tell me how much it would be. Also told me how much the hotel would be and very, very, very helpful. She was extremely nice.

Mauricio was very helpful with our search for hotel accommodations. We told him exactly what we were looking for as far as amenities, the area, and our price range. He was able to provide several options for us to choose from. Thank you so much for your help.

Romulus was very professional and helpful. He answered my questions and concerns. I wanted to make sure that I was booking a hotel close to the wedding venue. I also only needed a place to sleep, so I was looking for more basic accommodation. Romulus was very adept at meeting my requests. Thank you!

The agent ensured I was getting the oceanfront floor room which I explicitly requested only to find out that was not the room I reserved. They also did not advise of cancellation/refund policies and when I followed up they advised my refund was coming. Again without mentioning they only intended to refund 50% of my reservation. I held this reservation 15 minutes and it cost me over $350. This feels like a total scam!

Leaving this review as a hotelier who worked with HotelPlanner with the Dallas Regional Product Director. My hotel got boned out of over $14K from a contracted group that breached the contract, and the other group that did stay damaged our property with no restitution, not to mention all the rebate and commission fees. If there are any sales managers of any hotels reading this-this was my first time working with them, and a lesson learned. While Jennifer was very sweet and professional to work with, I will never again contract with HotelPlanner nor any other third party.

I must offer a cautionary review of this company. I spoke to an online representative whom I thought was a Westin Hotel representative, but unfortunately, I was speaking to a HotelPlanner representative. The hotel planner agent never identified the organization for whom she worked. I explained that my mother was 104 years of age and I wanted to have a place for her to stay during the winter storm. I gave the hotel planner all the requirements I needed for the hotel and she said she found a hotel that met all the requirements. However, when we arrived that evening the hotel had none of the amenities and special needs services that the planner had promised. I immediately told the front desk we were leaving and not staying at the hotel as the hotel planner had misrepresented the hotel. I had booked for three nights.

Wonderful interaction. She was so helpful and very kind and patient. Whenever I have a trip I stay at the airport Hilton. It is wonderful. It has exceptional service. Hilton always does everything right! I would not stay at any other hotel when I travel!

I called to make reservation for a conference which has a block rate. When I received the confirmation it was more than what the rate was, over $40/ night. When I called the hotel they said I should book through them. When I called back I was hung up on.

Great Service! The phone service is very professional and kind. The service was very information. The young lady that helped was very professional. I called to just find out about the Marriott Hotel in Philadelphia and the young lady answered all of my questions.

The Representative who assisted me with making reservations was very helpful! He made sure I understood the restrictions, i.e. non-refundable reservations, etc. He confirmed the dates of my stay multiple times to ensure I was saying and thinking the correct dates. I'm in my 60's and I prefer speaking with a live person instead of an automated system or AI individual. THANK YOU SO MUCH for considering us, Seniors!! It is appreciated!!

My reservation agent was super professional and polite. He did a great job of answering my questions and taking care of my reservation. He gave me directions for the hotel as well. He completely explained the room accommodation and the cancellation policy. I was 100% satisfied.

Mario was amazing. He helped me find a place for my brother to stay near the hospital. He was receiving chemotherapy. It is not his home city where he is receiving treatment so it was very important for him to find a place to stay near the hospital. I really appreciated the extra mile. Maria went to help me find a place as I’m in Denver and I don’t know the Colorado Springs area.

Recommend future guests be aware of non-refundable cancellation policy at time of booking. If the agent explained it, I did not hear it. It wasn't explained well. When I called back for help, Customer Service hung up on me. I am very disappointed. Buyer beware.

Emilio was patient, respectful and went over and beyond to help me book my reservation. I lost my wallet and did not have my card info and he stayed with me to get my virtual card and set up my reservation. He was patient and respectful. Thanks Milo.

Very accommodating and Helpful accommodating my pet.. also well spoken and patient With me as to accurately reserve my reservation and assisting me with the booking process For I am not one to consider myself computer savvy into which I consider a bonus..

Stephanie was very helpful, very patient with me and provided the information that I needed to make the reservations. She clarified any confusion I had as to the pricing online and currently. She verified that I received the confirmation before ending the call.

I booked a room for a specific court date. Made that perfectly clear to the employee, and bought the insurance in case the court date changed. I was told that since it had to do with court, it would be covered. When the court date did change the hotel was canceled several days in advance, I confirmed that with three hotel planner employees and the hotel itself. Since it wasn’t specifically for jury duty, they told me they would not refund any of my money. After my credit card company got involved they came back and said they would refund my money. But there will be a 90 day wait. The trip was canceled July 25, three weeks ago, and now I have to wait another 90 days. At this time having still not received a refund, I would not use hotel planner again and not recommend anybody else did. If I when I actually see an almost $400 refund I will post an updated review.

Adrian was pleasant and professional throughout the conversation. He listened carefully to my requests and helped me find solutions quickly. Appreciated his help and knowledge. If it was possible I would choose Adrian to help me make all my travel bookings!

The reservation was made clearly and all went smooth. Unfortunately when we checked in, we did not receive what we had been promised. Jonathan told us that because we were repeat customers, we would receive a $25 gift card at ** and that we would receive a welcome gift for our puppy. When we arrived we were told they don’t offer either.

Eboni was BEYOND excellent and helpful. She was incredibly friendly and professional. She deserves a raise, promotion, whatever is available. She made me feel comfortable and as if I was not wasting her time. She’s fantastic!!! She will keep me coming back to The Alder Hotel.

I would give zero stars if I could. On August 4, I called what I believed to be the Hotel Indigo to place a reservation for August 15. During the call, I specifically asked several times if I was speaking with a third party, as I know how difficult cancellations can be through outside booking companies. The representative assured me that he worked directly for the hotel. To protect myself in case plans changed, I confirmed the cancellation policy and was told nothing about restrictions or fees beyond canceling within the allowed timeframe. The next day, August 5, I learned my husband had already booked a room. I immediately called to cancel my reservation with the hotel. This is when I discovered I had actually booked through HotelPlanner.com, not the hotel directly.

She did a great job accommodating my family. Our family needed an extra room. When the computer showed no availability she was able to help. We were concerned that we would have to book with another hotel, we were coming from Connecticut to Ohio for my son's hall of fame induction.

Mark was exceptional in helping us find a room close to the hospital. We tried several hotels that were booked up. When calling Holiday Inn Express which did not have rooms available Mark went beyond and found us a room close to hospital. You don’t find help like that very often. Would recommend to others.

The agent was courteous, but did NOT book the KING bedroom for 2 people. I checked with the hotel, and the booking showed 4 people with 2 queen beds. I will be more cautious when I call a "local" number!!!! It is very difficult to know who you are dealing with.

Hugo was a big help. I needed a one night stay in grand rapids and I usually stay at comedy inn but they were full so he got me in at sleep inn. We got a huge double room for a very low price. Thank you. Room was very clean. If anything it smelled a tad Smokey.

Very good experience! Michelle was very kind and helpful through the whole booking process. The original hotel I asked about was booked so she found me another one right where I needed to stay. She even looked at other options to try and find me a smoking room. I will definitely use this service again and hopefully will get Michelle again as well! Thank you Michelle!!!

Do not use their service. They should not even get a 1 start review. I called them 5 times and they keep lying to me. 5 calls and 5 agents talking without logic and lying to what they will do and what they actually do. I requested an email confirmation and they said, "Sorry just wait 2 days for an email, we can't send you an email of what we just spoke about it." Then I get an email with no agent name and very vague, no good information 😒 😐. I am calling my bank for a dispute because these company and agents are useless and just trying to take people's money and waste the customer's time

Was very polite, quick with all my answers to questions, explained everything. Confirmed date and check in and out time, told her I just had surgery on the 29 and will try to accommodate my first floor request. Have used this hotel about a dozen times.

Customer service person did a good job. At the time of booking, a refund cancellation fee was added, which was mentioned, but it was automatically added, and I did not wanted. Also, the pet fee which is incurred at the time of check-in was not mentioned in the website and was not mentioned by the customer service rep until I inquired about it. I was told it gets added on when I get to the hotel on check-in. I feel these fees should be indicated upfront.

Scam!!! They charged our credit card right away double price of hotel price when they said they wouldn’t!! We at first were told 24 hrs right away to cancel. Then told since we were honor members it would be 24 hrs before stay!! Dam them!! Taking advantage of senior citizens again!

Uchenna was very professional and helpful with reserving my stay at The Lighthouse in Ocean Shores next month. I really appreciate his attentiveness and excellent customer service. It was very seamless and the whole process only took about 10 minutes. I have to say that he has restored my outlook when it comes to customer service to a positive experience. Thank you!

Kimberly was courteous, respectful, attentive and professionally addressed our special needs. Every customer service related industry could use a Kimberly or two because when you find yourself where the elderly trust you to have their best interest in mind you’re going to need a certain level of empathy.

Very professional and understanding with my reasoning. Explain the percentage of what will be charged and the time frame. Great job. Thank you, Thank you, We need more Customer Service Representatives like her in the Hotel Industry of today. I wish you guys an amazing day.!

HotelPlanner.com aka Hotel Reservations, is a scam, do not use them! We might be out $3,000. Our daughter went online to book a hotel room on the Marriott's website, a pop-up appeared that we did not take notice of, she booked the room, and seconds later we received strange-looking emails from a third party saying we booked a non-refundable room that cannot be refunded unless we purchase insurance. The emails did not look legit either. I called the phone number, and spoke to someone in a different country, explaining the accidental booking by my daughter just seconds prior.

If I could give no stars I would! But unfortunately, I can't! This is the worst experience I've had with booking/canceling reservations. This company is very deceptive in it's business practices. I was misled and lied to by an agent pretending to be a representative for the hotel I wanted to stay at. I've been trying to get a full refund for canceling those reservations since July 2025. Ms. Melanie ** (Owner) replied back to me offering her personal assistance. I've sent several emails to her since then, with no responses. I've been very patient and continue to get the runaround. I'll be taking the next steps necessary to get my full refund.

Marie was very helpful and pleasant. She answered all our questions fully. If she did not know the answer, she was able to find out quickly. She gave us the best rate possible with all applicable discounts. She also made sure both a text and email were sent to me with the details and confirmation and itinerary numbers.

Brandon did a great job. The first time I called I spoke to a woman that was incompetent so I hung up and called back. That is when I talked to Brandon. He was polite and efficient. He made my reservation very quickly. The first woman was trying to charge me 50% more and was trying to book me in Canada.

Strongly discourage booking any hotel reservations with Hotel Planner.com/bookingonline.com. The information is misleading and basically a scam. They don’t make reservations as promised and you will be disappointed when checking into your hotel and find out that they don’t have any reservations listed for you. Your credit card has been prepaid and you will not receive a refund. They claim a voucher will be issued via email. Once you receive a voucher you can use at anytime to rebook, that’s untrue”. The voucher is not valid and you’re not able to use. Customer service is horrible and you will not be able to speak with a representative to get the issue resolved. Total SCAM…. Do not use this service!!!!

Tristen did a fine job in making my reservation. Was thorough and made sure I understood cancellation policies, etc. Repeated my reservation data. Gave me the address and convenience of staying there.

Appreciate the help in locating hotel accommodations so I was stranded at the airport all night with my daughter. Armando was very helpful and professional. I would definitely recommend using their services if you are ever in need of lodging while at the airport.

Jennifer was incredibly kind and helpful as we searched for a place to stay very last minute due to an airline flight change. We appreciated her professionalism, communication skills, and her willingness to go above and beyond in order to secure two rooms in a clean hotel for us for the night. When our call ended, my husband and I discussed how rare it is to have an exceptional customer experience these days. Jennifer certainly provided an exceptional customer experience, and we are grateful. Great job, Jennifer, you have much to teach others in the field of customer service.

Cath was very efficient but talked really fast. Some words I didn’t understand, had to have her repeat a few things. She wanted my credit card number before she gave the price, I had to ask her what the price was before I would give her my card number.

Stephanie assisted with my hotel reservation and she provided excellent service. She was polite and made sure to repeat back all of my information to make sure it was correct. I was concerned because I thought I had booked the reservation online, but was mistaken and Stephanie provided the reassurance I needed to relax about my trip.

My husband and I are very pleased with your service. We have had, wonderful experience with everyone at the hotel. Everyone we have spoken to, seemed very nice and tentative to our wants and needs. So far, we are very pleased with your service. Thank you.

We'd been trying to schedule our stay ourselves online. But it wasn't working. I called the number hoping for some guidance. She offered to make the reservation, asked needed questions and there we had it. We were very pleased with her pleasant, efficient manner.

Diego was very courteous, professional and patient with me. As I have a hearing disability and he was very pleasant repeating anything I asked for. It was a pleasure to book our room with Diego. Thank you Diego for your professionalism and courteousness.

Do Not use this company EVER! For a medical reason, I have tried to get my reservation money back since April 2025. Today is August and I still do not have a refund. I called to this company a couple dozen times and their reply was only Wait and Wait. I requested a supervisor to contact me but sure enough a supervisor has never returned my calls. I received two emails that I should receive a refund within 10 business days but I have never gotten my money back.

Great customer service. Very helpful & professional. Helped me a lot. Very careful listener and makes sure what he heard you say was correct. Very pleasant and upbeat. I would to congratulate this company for choosing the correct person to help me accomplish my rooming goal.

Updated on 09/02/2025: This should not even have a rating. I called this number and booked 2 rooms. I received a Hotel Reservation Confirmation. Five minutes after that reservation that made a 2nd reservation on my credit card for an additional 2 rooms. So they double booked me 5 minutes apart. With only one phone call. I have made a total of 8 phone calls to this company to get my credit card credited back for thier mistake. They did credit back half of the charge $348.63 to my credit card for the 3rd room that they booked but did not reimburse me for room 4. The hotel also would not help us because we used a third party to book. Going through HotelPlanner did not save us any money on price so run. Do not walk from this company.

This was not a good experience, the company booked a room that didn’t exist at the hotel. I got a call from the hotel explaining. My wife got in touch and was hung up on after trying to find out what else we can do. They had then found us a room had to book then for 2 nights. The hotel we get to ended up having dead bugs all in the room. This refund process has been a nightmare. The hotel approved the refund 2 days after we tried staying there. This company had told me the refund was processed July 14th and expect 2-10 days. Day 11 I get in touch and they say they will escalate the issue and expect it within 2 days. 2 days go by and I call again and they still say they will escalate once more. So today is the 1st now of August. We just got a message saying it is now processed and expect 2-10 days. All around a terrible experience.

Updated on 08/13/2025: I wrote a review Aug 1 about our bad experience and the deceptive billing practices and how I was overcharged. They wrote back Aug 8: "I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at **. I look forward to hearing back from you and assisting! Kindly, Melanie **." I emailed Melanie yesterday/cut and pasted address, came back NOT deliverable.... hmmm??? My number **.

Exceptional service. Brandon has great enthusiasm and was very helpful. We appreciate the detail and diligence. Excited about the stay. Thanks for the help and support. Our phone call was quick and seamless. Tremendous quality and customer service.

I wish I knew I booked my trip through a 3rd party and not the actual hotel. My flight has got cancelled due to bad weather and I couldn’t make the reservation. I wasn’t offered Any help. Never again.

I’m now on hold on my SIXTH call to try to speak to someone in Group reservations for the Marriott Copley Square in Boston. I’ve been forwarded to a number texted to me that was for a different hotel chain. I’ve been transferred directly to the extension to change an existing reservation even after explaining that I do not have the Park West Gallery group reservation number for September 28, 2025 and that line cuts me off when I don’t have the reservation number. I’ve been placed on hold for the group reservations number for 20+ minutes and the call eventually dropped. Now I’m holding again - coming up on 15+ minutes as I am typing this. I’ll simply say that this has not been one of my better attempts to deal with reservations for a Marriott property. I continue to hold…

A very handy approach to securing a room in SW Wisconsin. Lots of very small towns and need to contact individually. Neil found a hotel with availability and vacancy when my first choice was all booked.👍

It was quick and easy. Diego was easy to work with. He helped me get the room I was looking for and was extremely helpful with everything. I will definitely recommend this service to my friends and family. I will be using this service again. Five stars.

The young man on the phone when I made the reservation was very helpful. Spoke English, was articulate, quick and efficient. He looked at options when I asked and found them quickly. A very good experience. The hotel registration young man was efficient also.

Superior and friendly customer service. He was helpful, kind, clear and knowledgeable. He made the process fun. Kudos to him and to your company. This is a stark contrast to the first time I tried to make reservations earlier in the day with someone who did not speak English that well. I was on the phone with her for about 25 minutes and she was not able to fully help me.

Dzenis did a wonderful job with my hotel room reservation. He was able to get the rooms I wanted (adjoining) and then reviewed everything with me. Which was great because we had to correct the dates! He was patient and kind when my phone was cutting out. I like that card numbers can be added by entering them into the phone rather than reading them out loud.

Very polite and very helpful. Y'all probably need to give him a raise. He checked for better rates and helped me find the best hotel for our needs. Need more people like him in this world. He seems to take his job seriously. With that being said thank him for a job well.

Ryan was kind and courteous when helping me find a pet friendly place to stay in Gibsons BC. It will be our first time traveling with our dog and found out that not all places welcome pets. Ryan was great and found us a place that will be suitable. We are looking forward to our stay in Canada vacation.

Carlos was very helpful in comparing prices across hotels in the area I was looking for and was patient as I decided what option to go with. His service was fantastic! I would recommend calling this line to anyone looking to book a hotel room.

The customer service representative was very helpful and found me a good room within my price range for me to travel with my three dogs. He answered all of my questions and provided friendly service. I would say it was an easier booking process compared to most other hotels and would recommend it to any of my friends.

Jonathan was very helpful and answered all my questions. He explained the benefits of booking this hotel on Palmdale Road. I needed to book a room for five days for my employee. He said there is a pool, a garden and wifi. He also said there are places around the hotel for things for her to do. The only thing I did not like is only children get a free breakfast. I booked here because I has used this hotel before a long time ago and it is close to Circle K.

The guy I spoke to helped me out a lot and I was satisfied of my transaction. I hope my stay is good and I hope the service at the inn is good as well. At the end of my stay I will write a review and let the people know how my stay was.

Do not, I repeat do not use this company. The cancellation fee was $119.99 even when cancelled before the cancellation date. I have called 10 times and keep getting the run around. I have filed a complaint with the Better Business Bureau against them.

I want to share my experience with HotelPlanner.com so others can make informed decisions. I called what I believed was the hotel directly, using the number listed on Google. However, I later discovered that I had actually spoken with HotelPlanner.com, a third-party booking service. In my opinion, listing their number as the hotel’s contact is very deceptive. At no point during the call did the representative clearly identify themselves as working for a third party. I even asked if I was speaking to the hotel, and the response I received was that I had reached the reservations department. That answer led me to believe I was talking directly to hotel staff. I feel totally deceived by HotelPlanner.com. I was quoted a rate of approximately $124.07 per night. I was not informed of any significant additional fees during the booking process.

This man was extremely helpful. I missed my booking because I do not do things on time like I'm supposed to and he got me a hotel near where I needed to be even closer for a cheaper amount. Thank you very much. This guy is amazing. I would use this guy every time I can if I had his contact info. Please send that to me so I can book with you again.

This has been the worst experience with a hotel I have had making reservations. I don’t usually use Marriott but your hotel is close to their venue wedding venue I will be attending. Different prices for same rooms, he added travel protection w/o telling me. I questioned this, he refunded it on one room and not the other. Called your customer service, it was a little better service. Still haven’t gotten new confirmation email with adjusted price!!! Whole experience was shady!!!

Cannot recall details. However, the representative was kind and he made me feel confident that my reservation was correctly processed. Great service and support, along with due diligence to follow procedures were priceless!

I believe the room was way much. When I arrive to hotel it was not a disable as I requested. Lady at front desk tried to find another hotel with disable room. She found one in the Courtyard Marriott So she canceled my reservation and sent me there. I paid over $1200.00 there for 2 bed disable room. Now I’m disputing my money at Holiday Inn Express. Connie

I accidentally called this phone number and made a reservation. Was told "free cancelation for 2 weeks". Was told I had a suite. The payment was pending immediately out of my bank account. (Showed in verification email that I "refused" to do a cancelation plan.) While checking rates the next day another employee stated I could cancel (because I was complaining) and I did NOT have suite. Money would be credited to my bank in 2-10 days. Next day received "credit voucher" by email. Very untrustworthy company.

We made a reservation through this site and for unknown reasons they canceled it a week before our trip and then tried to keep all of our money! It has been over 2 weeks of phone calls with random people trying to get our money back. They promised call backs and we never got them. They promised emails we never got them we still are waiting for a refund from these people. Never again will we use these people. It's essentially fraud and Theft! They canceled our reservation and then stole our money.

The WORST experience of my life. I booked 2 rooms for 2 nights & they cancelled one w/o my ask. It took over 2 weeks to get back my one room they cancelled with a new reservation. Then simultaneously doing that they cancelled the FIRST room as well, so still leaving me ONE room when I paid for 2. The hotel was so kind that they upgraded me to a suite when I checked after I explained my story. Now it's 3 weeks later & they are still trying to refund me in full, saying it's not refundable. Well, you made the mistake. I call daily, no one calls back, no sup is every available. Once a manager named Karen ** emailed me, I have left her since then 8 VMS, it's been 2 weeks. She never calls back. I am going to BBB.

Canceled our room while we were booking our room with the same agent on the phone same call. Before we ended our phone call. They charged us a cancellation fee Within five minutes of our conversation.

His hotel was full tonight, and he looked around and found a room at another hotel. Very nice and helpful. He talked me through making the reservation and paying for the room with my phone. So we will complete the drive for today without any worries about having a place to stay on a Saturday night.

He was excellent to provide me with detailed information regarding the hotel that I was looking to book in London England. He was very personable and professional. Based on what he provided I booked my travel plans. We also discussed places to potentially visit during my holiday to include the Changing of the Gods and the Eye of London. I found him very knowledgeable. You should be proud to have him on your team.

Made a booking for a "multi-bed" suite on May 30. Images were consistent with 2-bedroom hotel suite. Upon confirming booking with the hotel discovered was only booked for a one-bedroom suite. Have been in contact by phone and email with Hotel Planner more than a dozen times trying to get this corrected. Receiving different responses and no resolution. Was told a new rate and authorized them booking at that rate that day. That was almost 3 weeks ago. Still no change. It does not appear they will honour the rate they indicated. I have asked if they will not honour their rate to cancel my reservation. Again no response. Issue has been "escalated" and marked "urgent" according to phone personnel more than once. Rated in two other places and response was to email a particular email which I did and still have received no response. DO NOT RECOMMEND!

Extremely professional, understanding, and when I asked questions, he explained in detail to my satisfaction! Very impressed! Had a horrible experience the last time there in May, but was assured that Michael was no longer employed and a shuttle to the airport was being added. So, I am going to try again and see what happens!

Perfect! Polite, professional, easy to understand. All questions answered knowledgeably. Met my requests and confirmed as we went along. Looking forward to our stay! We reserved 2 rooms for 5 family members. We understand that breakfast is included in the pool is outdoors and we can have an extended check out if we ask the night before.

I was very stressed when calling for a reservation. Mae was very friendly, polite, knowledgeable and professional. When I called the phone was answered in 20 seconds. She is a keeper. Need to give her a raise! Thanks Mae for making a reservation a breeze. We need more people like Mae!

The agent went far to help me with the reservation. Looked at surrounding hotels for me and helped me with my phone as well. You are well represented. Give that woman a raise. Not many are so helpful.

On July 11, 2025, I googled a specific hotel where I am attending a conference for work and mistakenly called a “sponsored result” instead of the actual hotel. The representative told me he was the specific hotel, never saying "Hotel Planner" or that he worked for a 3rd party vendor. He said he was booking at the conference rate of $294 per night. I asked about the cancellation policy prior to entering my credit card and he said there was free cancellation until 11/30/2026 for a 12/3/2025-12/62025 reservation.

Representative was very good at helping me with my reservations. He was knowledgeable, efficient and very patient with my inquiries. I questioned if there were any better ways to lower my cost and he did his best to make me feel like I was getting the best possible price. You should recruit more team members like Johan.

Diego was very helpful and answered all my questions. He was very polite. He gave me all the information that I needed. His English was understandable and he helped me with information that I needed. I don’t have anything else to say. Thank you for your help and time. I appreciate it.

I was assisted in finding a hotel room by a very nice young man. His suggestions and everything helped me. I really appreciate the time and effort he put in to find the room for myself and husband. We had no idea that there was so much going on in Kitsap County the weekend of August 9th, 2026

She was very friendly and made the booking experience very easy. She is excellent at her job. I was dreading having to do this but she was extremely helpful. It was very efficient and took very little time. I cannot believe how simple she made it. I am very glad that she was the person who assisted me. I give her my highest recommendation.

Nicholas did a great job on booking our stay with Maddie‘s Tavern. We appreciate his knowledge and patience and look forward to our stay next month at Maddie’s Tavern. I’m very glad Maddie‘s Tavern will let us bring our dog Rosedale with us thank you, Nicholas!!

Nicholas was very courteous and helpful with my booking, it was a delight to be able to talk to him and understand him, he helped me out very much. It was a delight to be able to talk to somebody that spoke English and I could understand them and they could understand me.

I called to see if I had two reservations for a trip that was supposed to happen in August. I thought I had made reservations “bookending” both ends of the trip, but I couldn’t find a confirmation email. I called and spoke with Angelica, who provided valuable assistance to me. She was professional, knowledgeable and courteous, and resolved my issue thoroughly and completely. Well done, Angelica!

Allanie did a great job with my reservation. She was very professional and helpful. Allanie was also patient when we were having trouble with my card going through. This was the first time I’ve used the reservation system, and I was pleasantly surprised at how easy it was. I’m a return customer, and this was the first time that I didn’t use a booking site.

I called the 800 number and the person that I talked to said I would be charged $400.00 when told her she just said ok. My question is since she had all my credit card information was she going to sell or use that information to someone else? Or possibly she was trying to pad the bill? Still haven’t received an email confirmation. Only when I called the non 800 number I was told the correct dollar charge.

Thank you very much, Jazmen has been a tremendous help in customer service that I've had yet, thank you soooo very much. I appreciate her kindness and willingness to be helpful. She been a pleasure to speak with and her patience was amazing, thank you so much for having wonderful customer service.

We asked if the room could match the Booking.com price and she made it seem like she couldn't but then when we called back she could have but we had confirmed our booking which she said we had to do. Hard to understand operator when she was saying the cancellation policy, we thought we had till Aug 19 to cancel. And it's really that we can only get 1 night of 2 refunded. Have always liked Holiday Inns and we were disappointed in this operator and the policy.

Vania did an excellent job verifying my reservation and clearing up a very confusing mess. She helped me discover a fraud booking for my stay at the hotel and provided me the accurate information needed to report the problem to me bank putting a stop on an unnecessary payment. Thank you.

Booking services; prompt and knowledgeable. Angela answered all my questions and made recommendations toward my upcoming reservation. This included, but not limited to, rate options, check in /check out times, a variety of hotel services/amenities. In addition she stayed on the line ensuring I had received email confirmation of what we had discussed… much appreciated!

Very friendly, polite and a pleasant voice. Professional attitude and quick with answers. She was also very informative on how to use the link for our Ships Reunion scheduled for late September. I wish all personnel were the same.

Ivan was fantastic, however, I could only stay at the hotel for a couple hours due to the quality of the room. I am hopeful that Ivan can work a reimbursement for me so that I’m not out the money that I spent on the room that I was unable to stay at.

She was very helpful and courteous and she knew her job very well. She helped me find a hotel that fitted my budget. It was a great stay at the hotel. I appreciate her help. She was very respectful and courteous. She helped me save money. She's an asset to the job.

I had a Great experience with the reservation line. I only held for maybe 30 seconds. Joel was very helpful and kind. I needed to add an additional to room to a group reservation and did not have any trouble at all. Thank you for the great service and for making things very simple.

She was so nice helping me get in to the Travelodge in Rapid City, SD. I owe her one. I think I asked about Motel 6 and she looked up an option for me. Very sweet. I realize Friday nights near Mt Rushmore are difficult so thanks again. She went above and beyond most people in the hotel industry. I just stayed in Bozeman and didn't have a great experience with another company.

Our representative I feel went over above and beyond to accommodate us. They were very very professional. Very efficient and proficient and getting our room where it was. Very knowledgeable about everything that we ask them. He's a keeper. We appreciated his courtesy, he was knowledgeable about the area and every time we saw him he spoke to us. We had over 50 family members at your hotel and we all said the same thing. Hotel needs to be updated. Modernize but this representative was exceptional. Although I wouldn't stay there again because it's more of a motel setting. Motel needs a little of work. Room was dirty and good in the air conditioner. Broken items in the room. I was totally disappointed in how dirty the room was and old fashion looking dim dirty room. I'll never stay there again EVER but the representative was exceptional although the hotel was a dump.

Prior to speaking with your advisor, we were very frustrated calling other hotels and having negative experiences like being hung up on and extremely expensive quotes. Your advisor was very helpful finding us an available affordable pet friendly hotel. They answered all our questions and concerns very quickly and efficiently.

Updated on 07/11/2025: In my recent review for HotelPlanners I was told to contact **. This person does NOT EXIST at this email address. I also tried contacting April ** hotel executive at ** AND was informed this email doesn’t exist. HELP!!!

Meagan was very pleasant and helpful. We were on the road and appreciated the detailed info she provided and her assistance in booking our stay. Though the room she booked isn’t the one we received, we do appreciate that she provided us with valuable assistance. We had no access to a computer so couldn’t book that way. Thank You Meagan.

I booked a room through HotelPlanner (HotelPlanner confirmed the booking on July 1st) for the Holiday Inn Express Myrtle Beach–Broadway with a confirmed check-in date of July 11, 2025. However, the hotel has informed me they have no record of my reservation in their system. I have reached out to HotelPlanner multiple times through email and phone without receiving a response. The hotel has been helpful, but they cannot hold a room without a valid booking.

He was very receptive during my call along with all my concerns. Very pleased with all the confirmations. Though the secondary booking was higher than in-house. Other than that, I was reinsured that I was getting the best deal I could at the time which was not at the front desk!

She’s someone I’d like to meet and get to know better. She was concise and accurate. She has an engaging engaging personality. She has a great laugh. An extrovert who likes and cares about people. Eboni is a lovely lady.

Rep was not being honest and I felt like that it’s not the way to do Business. He was NOT Professional. I will not use you guys again. I was very disappointed. You guys should train your people better or at least not have a person like him work for you guys.

Great service!! Easy to access too. Rep was thorough and kind. Nice and pleasant. Explained everything well and explained it to where I could understand things related to my reservation. We made the reservation with ease, efficiency, care, kindness and respect.

I just made a reservation at your hotel through your agent Paulina. I cannot say enough of how delightful she was and how helpful she was. I asked several questions and she answered them all perfectly. This will be my first trip to California for my daughter’s 25th birthday surprise. Paulina made me feel confident with my decision to stay at Lowe's by the Hollywood bowl. Thank you, Paulina!

Jane, I’m very dissatisfied with my experience. I requested a standard room at Canad Inns Fort Garry with either a king or two queen beds. You reserved me a two bedroom suite. As I was trying to correct your mistake you transferred me to a voice mail asking if I want to make a reservation. I do not want this reservation. I want it cancelled and my money refunded. I assumed I was talking to the hotel directly so I called the front desk and they let me know I need to call you at Expedia to cancel my reservation.

Vergie was very friendly and helpful. Always efficient from making reservations to housecleaning help at the desk from arrival to departure. I’ve been staying at La Quinta Cedar City for over seven years and always have a great experience. Have recommended them quite often to friends. Have a great day.

This is the worst company ever to book you a room. First they will book you a room at the worst hotels possible. The hotel will have safety and code violations. The owners of this hotel will not care. You will call Hotel Planner back to escalate and the escalation team will NEVER respond or try to fix the problem. Instead both the hotel owner and Hotel Planner will BLAME THE CUSTOMER 100% for agreeing to the terms.

Agustin helped me locate and book a room in under 20 minutes and was very patient, helpful, and professional in doing so! Definitely needs a raise! He did a great job! This hotel is definitely my most favorite to book at. You guys accommodate to my every need! Keep up the great work! You're doing fantastic.!

Christian ** was courteous and efficient. He helped do what I had been trying to do for hours in just minutes. I will be arriving in town late next Friday evening for the Run 4 the Rose's AAU Basketball Tournament. I needed a last minute booking since I got last minute information, and he saved the day.

Emilio did an amazing job booking me a room! He was very helpful, friendly and patient throughout the entire process! He is the right man for the job. He has a great attitude and is very respectful while helping. The upbeat energy that was projected through the phone was wonderful!

Jose was a great employee once I called for service. Asked about room service. Asked about time. Asked about late checkout. He gave me all the information. I mean he wouldn’t be on to explain to me all. I can have a great day. His work I think was amazing. I definitely recommend him if anybody has any questions about staying about a hotel, about room service, about anything. His service call was definitely amazing. 10 stars for Jose.

Gisele ** did a great job assisting us in a quick and efficient manner on Wednesday July 2nd. She has a sincere, caring, professional approach. It’s good to find someone who cares about the quality of work they provide. When that happens- they should be commended. After you go through the process of training a perspective employee. You can only hope that future employees conduct themselves as well as she does.

I was trying to make reservations for a date in July for out of town guests and there was not availability at the hotel in question but he quickly and kindly offered to check other possibilities in the area. I feel he went beyond the norm by offering to check throughout the area.

I wish to commend the agent who assisted me with reserving a room. She was very helpful, exceptionally friendly, and she is a model for how service of this nature should be. You are fortunate to have such kind persons working for you. Please let her know that her help is much appreciated. As a result, I am much more likely to select this hotel chain in the future.

I originally called with a concern about seeing two charges for $150 at 2:15 pm and another charge of $150 at 5:38 pm and the lady I talked to assured me that everything was fine and that it would be resolved and I’m confident that it will and I would definitely get another room at this hotel. The room was clean and all the staff were amazing during my stay.

I’ve been staying slat the Fredericksburg inn for 4th of July for the last 4 years. Love it there. Had to make some last minute changes. Very accommodating but did have a little issue finding my original reservation. Zion was helping me. She said she would check it for me and call me back. She was able to locate everything and send me a text back confirming my original reservation number and all the changes within 1 hour. Could not ask or expect anyone more professional and accommodating. Best customer service I’ve received in years.

Nadia did an excellent job handling my reservation. She was friendly and helpful and knowledgeable. She presented options and explained them. I appreciated also that she remained on the phone to be sure that I received both the email and the text she sent me to confirm the reservation. I highly recommend her!

Very helpful and intent on making everything clear. Reservation was done very late (around 10:25pm).. Got into town very late from Spokane.. She introduced me to a new way to send credit card info.. Interesting..

Horrible experience so far. Trying to get touch with them for the past three weeks. They are not able to address my concern and can’t even get in touch with a person, left multiple messages. I have concerns about my booking which is prepaid. But they are not curious enough to return my call.

Keri was absolutely wonderful at searching and finding reasonably priced hotel that accommodates my husband’s oxygen needs. Spoke with others today and was so frustrated with being passed around. This was the most pleasant experience I have had! She needs to teach others on what good customer service is!! Thank you!

Was charged twice and not given confirmation number. I got to hotel. Was told I must pay again because there was no record of booking even though my bank account showed 2 separate transactions charged.

Horrible website, complicated and confusing! How hard is it to cancel a room that's been booked way in advance and refund or reverse payment?) AND... they charged our card already, for a room booked in October, which I've tried to cancel. I've also called the bogus "help" number... SURPRISE! No answer! And the chat? Nobody's online! Scam! Scam! Scam!

Very helpful and knowledgeable. I appreciate Carlos taking time to assist me with my hotel reservations. He was friendly and patient. I wish everybody could be as proficient and professional as Carlos! He was as good as they come!! Thanks again for helping me decide where I could stay with my dogs. Not every hotel will take dogs, and Carlos knew exactly where to suggest I stay. It's a doggie world out there!!

Thank you Joyce for your patience and care with our room reservation. You were kind and efficient at what you do. You were able to explain things clearly. I appreciate your help to reserve a room. I needed a room because I travel four hours from home to reach my Doctor in Palo Alto. My right leg was injured 18 months ago and I must have a roll in shower.

Dyan was very helpful overall but when I asked about the cancellation policy she neglected to tell me about the one-night charge + fees if I cancel. I opened the email with reservation details while speaking with her and saw it there. When I asked about it, she said she read it in recap. I questioned her, she repeated that she read it in recap, then hung up on me. NOT good customer relations. We have stayed at AmericInn in Rexburg other times and been very pleased, but are not happy with today's transaction.

Lauren was knowledgeable. She told us the room availability on the specific date requested. She did not try to upsell us on a more expensive room. She attempted to make a dinner reservation for us as well but the booking was too far out. She shared the restaurant number for us to make direct contact with them. She was clear on exact costs and booking charges. Friendly demeanor throughout.

Edgar was on point with every question and or concern I had. Patient, courteous and professional. Distance to airport, east of transportation nearby restaurants. Also broke down and fees and costs associated with room reservation. It was a good experience from start to finish. I would highly recommend this hotel.