HotelPlanner.com Reviews

She was professional, kind, thoughtful, thorough and a pleasure to work with! I called for an immediate reservation and she was able to access my every wish for our stay. Ashley also got us discounts for our stay based on the event we are attending! We are very happy, thank you.

Was super easy and very fast to get a room. I would recommend to everyone. Had no issues getting rooms at last minute. Agent that helped me very knowledgeable and helpful, I have never been able to get a room on last minute basis so fast and easy.

I called thinking I was calling the hotel. We have a direct bill with the hotel and the person said he worked at the hotel and they only had two rooms left available and must have a card to hold the room. I then said our rate is much cheaper than he was quoting. He said the rate has changed. All lies. My rate is still good, we do have a direct bill and the hotel was empty last night.

Moe helped with my reservation today for my son’s graduation from NAU in May! Moe couldn’t have been more helpful and pleasant!! He helped me book two rooms that will accommodate my family! He was friendly, kind and informative!! Moe was easy to talk with and helped me accommodate my needs!! Thank you Moe!! You did a wonderful job!!

I called for a reservation because I have an appointment at UAB’s Kirkland Clinic and y’all have a a shuttle service. I have been there before and y’all were helpful and gracious. I am from Huntsville and need to spend the night. Ashley was Delightfully thorough and thoughtful. She represents y’all well.

When making reservations spoke too fast and I had to ask him to repeat and he became agitated and said, "I am speaking English." Told him not to be a jerk. Told him to slow down and that he was being a jerk. Talked to him after I made reservation that he should never had said that to a customer. I’ve worked in customer service all my life. It was extremely rude. Had no choice but to stay there because I have a death in family and attending funeral. Very poor customer service.

I called to confirm airport shuttle times and was told 24 hour service. So I made and paid for my kid's reservation. For them to be told there is NO shuttle service. I called back and the lady I spoke to informed me there is no shuttle service and said, "Let me see what I can do to help" then HUNG UP ON ME! Terrible service!

Jarvis was great - he answered all my questions and was able to help me with my pet questions also as I have a large animal. Bad weather is incoming in our area and I don’t want to be iced in where I live. If worse comes to worse, I’ll have a staycation.

Tyler was very nice. Made booking a room very nice and easy. Would definitely come back to this hotel. Should make our trip easier. We’ve stayed before and enjoyed it. Very clean and quiet place. Thank you for your hospitality. Planning on coming back again in 2025 and more.

Hotel Planner fraudulently sold me a hotel reservation for a room at the Hyatt House in Belmont California. First Hotel Planner has no business posing as Hyatt Reservations when you contact their front desk, confirmed this with Hyatt. They rented me a hotel room that didn't exists and when I tried to cancel the reservation for the non existent room, they told me I couldn't. They then provided me with a voucher to use with them again. This whole experience has been awful. Filed a BBB claim against them and they still claim the voucher is their final response. Will report this as fraud with my credit card company. Stay away from Hotel Planner, it's a scam.

Monica was very nice and efficient. I would recommend this hotel to my family and friends. It did not take long at all for me to book the reservation, I got through within 10 seconds! Very good experience! Thank you very much.

See above. Rude. Rushed me. Sounded annoyed. I had questions. What happened to customer service? Almost as if he didn't want to answer the questions as if I was bothering him. Was he a robot? I was a nurse for over 40 years. If I treated my patients that way I would be written up. Oh well. It's a different world!

Just booked a room with Brandon. He is Very polite, very personable and very professional. Quick and efficient, he walked me through the steps, repeating necessary information as we spoke. You have quite an asset in Brandon and he made the entire booking experience simple and easy. Two thumbs up

Super personality- very informative extremely Detailed: excellent discussion about room design: had a really understanding of my request and requirements- applied discounts-took time to evaluate my request and then reviewed all details from beginning to end and applied same: used the word Perfect multiple times giving strong feedback during discussion

The agent Leobardo was absolutely rude and hung up with me still having questions. Get him some more training or fire him. Very unprofessional. Rude, rude, rude, needs training. We might just book with a different hotel if this is how you train your workers.

He took care of what I needed to make reservations for my daughter and her family on their travel north. Very pleasant and easy to work with, nice customer service rep. Hampton Inn are always a nice place to stay. I have been a homers member for a few years and when I travel always try to stay in their hotels

I spoke with a total of two of your agents today regarding this booking. Both were extremely helpful. One was Albert and one was Ebony who did the final book in. Both did an amazing job. My only negative experience with this hotel is that they do not recognize any type of military discount. It doesn't seem right or acceptable for a business of this magnitude at this time. However, it is what it is. Thank you and hoping everything goes smoothly for our stay.

Zola was very rude. I explained it was for my mother’s funeral and he told me the price he had. I explained I had booked two other rooms at a cheaper price and that the prior agent installed could partially match that. Zola stated there was no such thing, gave me a price and I told him I’d book elsewhere since I could get a better price and he hung up on me. In dealing with my mother’s funeral, the last thing I needed was for him to hang up on me and not be courteous.

I ask Tneshia about the avialability of rooms in St.Agustine Fl. She was very helpful, and even offered to look at other properties that may be associated with her company to meet my needs. She impressed me very much. Tneshia is a valuable person to have in your organization. Because of her dedication to great customer service. I will be using you company in the future.

I have just sent you a rating of the reservation agent, Mary, who gave me incorrect information. My itinerary number is **, and my confirmation number is **. I have asked to speak with a supervisor, who apparently was not available when I called. I was told that a supervisor would call me “as soon as possible.” I’ve been waiting over seven hours for such a call. How many supervisors do you have? If any charges for this cancelled reservation appear on my credit card, my lawyer will handle the matter from there. How can I trust what your reservation agent told me?

Wanda helped me with last minute reservations for my son-in-law who driving from Boise and needing a place to stay North of Vegas. She was very patient and understanding with booking something last minute. It was about $60 more than I was expecting to pay, but at least it included free parking and breakfast.

Emmanuel was very helpful and patient with me. It took him no time at all to find me the right room at the right price. Made sure I had a shuttle to the airport. He was very helpful and proficient. I recommend Hotel Planner any day.

Salvador was a kind soul who found a wonderful room for my husband as he was moving our daughter out of Boone. He needed a room at the last minute just to rest for the night. Salvador was a blessing… Respectful, kind, and gave us a great rate! Thank you!

Elhajj was so professional and polite!! It was a pleasure speaking with him! He worked with me and made the transaction smooth. I highly recommend him when making reservations. He went above and beyond to make sure I was happy. With so many choice of hotels out there these days I will always remember the pleasant experience of working with him.

Friendly and Professional. Seems Knowledgeable. Sounds like you enjoy the job and enjoy helping people. Pleasant to deal with. Martin deserves a promotion. Martin should be a manager for reservation line. Happy New Year Martin. Many blessings in the 2025. I will happily recommend this hotel to my friends family and coworkers.

Michael was our agent and he worked stoically with us to find a hotel that took pets, was in our budget and was on the highway we were traveling. Was a pleasant, patient, and knowledgeable agent. Best customer service we have had in years! Thanks for making the trip even better. Need many more agents like him. Make him a trainer! Just delightful.

Jorge was very polite and professional and clearly presented all the options available for our reservation. He also sent a text message right away with our confirmation number. I would definitely recommend calling instead of using the internet, which I found to be very confusing. Jorge also was able to tell us how far away this hotel was from our desired location. Again I would highly recommend using the telephone instead of the internet. I have used Hilton many times over the years and have always found them satisfactory. Please keep up the good work.

Hotelplanner.com never identified itself as a third party booking company and let me think that I was dealing directly with Hampton Inn reservations. Gave me the impression that the hotel was really full but that they had a room available. Then told me that that room was not available. Then located another room that was available. Giving me the impression that the price was higher than normal because it was Christmas and room availability was tight. When, in fact, the hotel was practically empty.

Chesna was great, very friendly and helped me book a room for a last minute wedding. I appreciated her willingness to help me and found a room right away. She was very nice and respectful. I was also thankful for the help because the website said all of the rooms were sold out. Thank you again for the help!

Friendly and respectful. Rented room as I couldn’t get Expedia to book for 2 days. Rhea answered my questions and reserved a room for me. Friendly and respectful rented or reserved room for me. Rhea was able to complete my room request. Sadly not her fault but I thought the room was overpriced but then again I’m going back many years but a room used to be about twenty five dollar ll

I called the number listed online for the Holiday Inn Express and ended up being unwittingly connected to this service instead. I was charged $140 to book a room over the phone, but after arriving at the hotel I saw that rooms were only priced at $70/night. This is a predatory and dishonest system, and the service person never identified himself as being employed by a third-party booking agency. I will be filing a complaint.

Alexandra was very helpful and informative extremely nice and well mannered. I stayed at the hotel on thanksgiving as well and I enjoyed my stay there then, so I decided to stay there again during Christmas because y’all have got the most comfortable beds I’ve slept in and the customer service there is great!!!

She did an excellent job of helping me find the most cost-effective reservation. Her demeanor was kind. I appreciated that she repeated the reservation information before and after booking. My only suggestion is that Best Western offers discounts for people staying there for reasons related to medical care required at the UW Hospital. Thanks you.

The young lady was friendly, patient and helpful. I appreciate her help in making my reservation. The young lady was very good at getting me through the reservation process. What more can I say. Think she does a great job

She was pleasant and friendly. Certainly was empathic with me on the high rates. Hotel prices have really gone up. I have stayed at this hotel probably 5 times. Like the dog area and close restaurants. I like the lobby, breakfast and friendly staff. I will be back on January 17th for a discount.

Matt was super helpful in finding me a hotel to stay at last minute for a great price and reviews. After having my flight cancelled last minute, he took away the hassle of trying to find a nice hotel that could take a last minute one night reservation. I was pleasantly surprised by how easy it was too!

Eboni was very helpful and friendly. Great person. 10 stars. She was as very accommodating and helped me find the right room for us and our dog. I had to change the date of our reservation in the middle of the call and she didn’t mind and got me the information that I needed.

I spoke with a wonderful reservationist Lauren. She was very efficient and help me quickly and did a great job, but I felt her kindness and answered all my questions with great information about stay at this hotel. I'm 76 and still working and own my business. I would be very grateful to hire her.

Humberto helped me navigate the perfect location near the attractions we will be visiting and also the best pricing. He was very patient with me and provided outstanding service. This thoughtful approach is very much appreciated! We were able to secure the hotel and amenities that we were hoping for! My whole family is so excited! We will definitely call again! Thank you for providing excellent service to help us make great memories!

Michael was amazing!!! Called about a hotel but unfortunately it was completely booked. He was able to find me another hotel nearby. He patiently reviewed the ratings and prices with me. Took all my needs into consideration. Very friendly and professional!!! Can't recommend him enough! Wish booking all hotel reservations was this easy!

I called for a room I saw online priced at 216/night for a king suite. The lady said I was arguing with her and hung up because she kept saying two queens when I requested a king. I called back and the next employee told me that the website I was on was incorrect and it isn’t available. Very rude and poorly trained

Lawrence was so helpful and quickly got me to the front desk of the hotel where we had recently stayed. He sent the number via text and I got it immediately. I left a pair of my shoes in the room—he helped me get to the right place to see about retrieving them.

She was courteous and friendly but professional! She did an amazing job! She was very helpful. She helped me get my dates correct! I can't wait to stay at your convenient and centrally located hotel for all my medical needs. I loved the experience till I tried to answer a query about my service and had to type all of this.

There was a lovely lady that wore both Santa and elf, outfits while I was staying there. She is a treasure! I repeat, she is an absolute treasure. She was so very courteous and helpful! I definitely will stay there again because of her! I will be coming back to GA in March and I will gladly there at the Garden Inn Hilton. Actually there were two ladies that were very kind. I think all the crew was great.

The rep booked me the wrong room. It was not what I requested. Got to the hotel and found out it was the incorrect room. I was told I would receive a refund and here it is 6 weeks later and I have not received anything! I will not use this resource to book any future stays.

I asked how much the damage deposit was and he wasn’t able to provide me and kept telling up front when I check in is when I’ll find out but I’m trying to find out the cost before I book. I wasn’t satisfied with the answer given and felt he could have just been upfront with the cost of the incidental charge.

I called and booked a room at Minot Hampton Inn by the airport, and Lauren helped me flawlessly! Kudos to great customer service!! I am sure our check in and check out will be just as smooth! Thank you Lauren for starting my day on a positive note!!! Hampton is fortunate to have top notch employees.

Rhea did a great job when she helped me book a hotel room. Rhea went out of her way to do all that she could do to help me. Rhea answered every question that I asked to her, and she had an answer for every question that I asked to her. Rhea was able to find a hotel room for me very quickly, and Rhea was able to find a room for me that was the best room for me.

So friendly and helpful. Made sure that we were taken care of and went out of her way to help us find what we were looking for. When the room we were looking for didn’t work, she looked for another that fit our requirements and our budget. Thanks for doing such a great job and doing it so efficiently!

I called to obtain rates for a jetted room and was informed none were available and when I asked what the typical rate would be, I was told it varies and the month of December has higher rates than any other month and, "Thank you for your call. Goodbye," and disconnected the call. I was never given the opportunity to ask any additional questions which I still had due to my first question not being properly answered and I wanted to know when they expect a room to become available.

Wanda was wonderful. Very helpful, knowledgeable, and easy to understand and obtain the reservations I needed. She would explain all choices of available rooms at The Hilton Hotel Downtown New Orleans. Then, discuss the different room options and choices. Then she would review the differences of cost for each. Again, I would Highly recommend Wanda as an expert Agent.

The lady that I spoke with everything that I asked her about her point she said we had to ask the front desk. When we check in the prices were completely different and she literally told me that the website was outdated and she was rude. I’m pretty dissatisfied. I had to keep repeating everything that I said and I told her I had a 15% off email and she said call the front desk. Call the front desk so she really didn’t help me with everything and charge me three times the amount that it says on the website and again it was let the front desk know.

After giving my credit card info., and At the end of our conversation last evening, you didn’t give a total amount. When I received the confirmation there was no way to reach you or anyone that I was not pleased with the final total, mainly the tax and fees. I did speak to someone at the hotel site and was informed that you were a third party. Again, misrepresentation on your part. Then in my efforts to cancel or have this amount changed, nothing. I would like to speak to you personally and am forwarding my cell number. **

I have a disability and was worried about the possibility of a cancellation without penalty and she helped me to include a cancellation option with only a small fee…. Also, she was very kind and patient. I has talked with representatives from other companies who were unable and impatient regarding my need.

Martin was very informative. Did a great job. He answered all my questions and also was very polite. I would definitely call back to the reservation number and make arrangements through them. It was a pleasure speaking to the agent. I just had one issue. There was a difference in price.

I just got done speaking with him and he did a fantastic job, he spoke very clearly and he was fast which I really appreciated. He gave me several different options and helped me pick one that best fit our needs. I like to stay at the Beachcomber every several months and I’m glad that it’s always pretty easy to book a room with your company.

Lauren was very efficient and pleasant to deal with. She answered all our questions with great patience. This is going to be our first time staying at a Radisson and this is a very good way to start.

Very knowledgeable about the policy, everything went well with him booking the room. He did his best to get me. The best rate I possibly can get. When it was all said and done, he was asking me if there was any other rooms that I may have wanted, but the hotel was actually booked with the other rooms but he told me I could call back and they may have some cancellations. Just keep calling back to see what they have, they may come up with something but right now he did his due diligence to find me a room And find me a decent rate, and I was very pleased with his job.

Alaina did a highly professional job helping me make my reservation, which I was unable to do by myself on the website. It took less than eight minutes to get the reservation completed. Interaction with Alaina was very pleasant. She’s very good at what she does and was very easy to work with.

He was very helpful, kind, knowledgeable and understanding. He is an asset to your organization. He answered all my questions and concerns. He did not rush and was very patient. He assisted in the directions and explained how to get to the hotel. He took time to explain the dog information and the price. He told us that LaQuinta was a great value for the money and they also have a continental breakfast.

Josue was very friendly and helpful with completing my reservations in Oshkosh WI next Friday. He made sure to tell me all the details of the room, check in and check out date confirmation also what was needed if I needed to cancel. Very professional and thorough. I am confident we will have a great stay and service once we arrive.

You did very well by me...appreciate your help and considerateness, and kindness in treating and serving my imminent needs, along with understanding my reasons for booking with Wyndham, referencing my health concerns at RPCC. I do hope to have a pleasant experience at Wyndham Gardens. Looking forward at least my stay at your facility.

Excellent help. She was caring, polite, and patient. I had given her conflicting information and she sorted it out with care and precision and saved the day. I experienced no anxiety talking to her. Kudos kudos kudos. She is a very lovely lady and I’m proud to have experienced her countenance.

I can’t express how wonderful the service was with Neal. Neal is UPBEAT, POSITIVE, PATIENT & a JOY to work with. I put in the wrong information & he was patient and understanding and I just love that it didn’t frustrate him. Neal also helped me with applying discounts that were available & I’m SO, SO grateful.

Reservation process was quick and easy. The staff was Very professional and polite. Options were discussed. Very friendly. I will use this location again in the future. The location is close to family and other convenient restaurants and shops. This will be our first visit at the hotel and look forward to it. We hope to stay there again in the future.

Spoke with a man at Howard Johnson Hotel in Galveston. I asked about rate and area. He was very polite and friendly, even after I knew the rate was out of budget and relayed that. He stayed friendly and answered more questions about area. I appreciate the time he took even though he knew I couldn’t rent. When I have a better budget, I would stay there just because of his friendliness. Thank you. KB

I tried to make a reservation with Leobardo at La Quinta in Livingston, TX. Leobardo was not very helpful or patient with me. He seemed to get frustrated with me when I asked him questions about making my reservation. He hung up me. I couldn’t believe it! I then made a reservation at Holiday Inn Express in Livingston, TX instead.

What a pleasant experience speaking with Erin. She made it easy and clear and I appreciate that at 80 years old, I appreciated how easy booking there was. I had some special needs being handicapped and she took care of everything like booking my room close to my son's so he could help me in and out of my wheelchair.

Manuel was fantastic. He was real attentive. Knowledgeable and polite. Looking forward to another stay at the Michelangelo. Jack ** and Rich **. The Hotel staff is always attentive and helpful. We highly recommend Manuel and the entire team. The location, the lounge, the entire property is topnotch.

Eboni was amazing! Excellent customer service skills and she made my booking experience so easy! I wish she could answer all of the phone calls I make on a daily basis and solve the world’s problems! So friendly and efficient and we are so looking forward to our stay! Thank you Eboni!

Michael did an excellent job of taking care of our reservation details and was very friendly. He was very explicit about detailing our stay and made the accommodation for us very comfortable. We hope that everything goes well as we can’t wait for our visit at the hotel. Thank you Michael.

She did an outstanding job. Accommodating. My request went above and beyond. You need more people like this. Excellent service. Zoila was very welcoming and extremely efficient. We need more people like her in this world. I would give her a promotion. I am looking forward to my visit and wish you all a merry Christmas.

I called for reservations & Wanda was very helpful. This is not always easy as you can put on hold or disconnected but Wanda was extremely helpful, polite and kind. Very professional. It was a pleasure to speak with her.

Lauren ** was an amazing representative who was so professional and kind. She patiently answered all my questions. I will certainly ask for her again. We have had wonderful experiences with Hilton Garden Inn in Daytona Beach. The location is ideal. There is a drug store, Publix, and several restaurants across the street.

My provider was so helpful. She was patience and kind helping me find a pet friendly place for my only Granddaughter’s college graduation. I know these are expected interactions when working but the truth is it’s really very rare in this day and age. She really went the extreme in giving me options that allowed me to look at hotels while we were talking.

Lee ** was very helpful. She was kind, professional and thoughtful. She helped us find a place that met our needs. She found us a place that was reasonably priced and pet friendly. I appreciated the fact that she was easy to understand and friendly. She was also familiar with the area.

Everything was great. Very pleased with the help at the front desk when we arrived here. The guy that talked to me a phone was very efficient and all I had to do was show my ID and pay my money and everything was in place. We’ll stay in four days. We’ll leave out on Sunday. We always have stayed at the Jury Inn and they’ve always treat as well absolutely no problems.

Zoila was warm, helpful, and efficient at helping me use a hotel voucher and book a new stay. I appreciated that she already had my reservation details ready to go, so I did not need to redo everything again. Thank you!

It's important to have an understanding competent person that answers your request. Apparently no information was yet updated in the computer system. The group is the Lithuanian Cleveland Dainius Svente 2025. Lithuanian Cleveland Song Festival. She referred me to the front desk. So far I did not yet get my booking though she tried and was very apologetic. I do hope to get my booking before they're all sold out. I've always loved my stay at the Hilton.

I spoke with two different people for customer support, went back and forth for 2 hours, and still did not receive the assistance that I needed. One rep completely hung up on me and said they would call back but never did. Another said my reservations was changed to the date I needed which never happened. The other said the hotel manager hung up on her which I witnessed that to never take place. I never want to book through Expedia ever again.

The process of making the reservation for my son very easy. Representative was helpful and friendly. He listened to to my request and helped find the most reasonable priced room. Thank you for the assistance. Bill

Humberto was very polite and helpful. He made my experience pleasant and easy. I know I will enjoy my visit to Seattle at your amazing hotel. Thank you in advance. He helped me with my AARP discount and saved me some money. I will certainly stay with you in the future.

If I could elect zero stars for Hotelplanner, I would do so. I booked a hotel reservation only to find out that I was overcharged by approximately $800. I requested a cancellation three hours after making the purchase and was told that I would be issued a refund on my credit card. I was also lied to during the sale process as I let them know that I would like to book under a wedding reservation block. They said they saw the block and were applying the discount.

I would like to thank Mr ** for all of his assistance with our reservation today. ** was very informative, polite and a true professional answering all our questions and concerns!! Two thumbs up for you Sir starting our Holiday weekend out right!! We would definitely recommend Aloft Orlando International Drive for your family’s next getaway!! Happy Thanksgiving.

Very pleasant, professional & efficient. Good customer service. This is what I appreciated. If it were a bad experience I would have let you know. He was very accommodating and helpful. He did a good job-

I appreciated his help upon deciding what room to go with. He also checked other nearby Hotels for availability without me even asking. Great, kind, patient service :) Wishing Everyone a Wonderful Thanksgiving, a Very Merry Christmas and Blessed New Year!!!

Jason provided excellent customer service, when asked how far is their hotel from the Miami Port. He was very professional and gave me the reason why the time frame for arrival would take the length of time. Jason was able to answer two questions I needed an answer. I was very pleased with the service provided.

Very pleasant speaking with customer rep. She was very helpful, welcoming voice. She confirmed address for me, to confirm the correct location. Went over pricing beforehand and was descriptive on room and confirming my needs for my family. I would definitely recommend to family or friends. The hotel looks very beautiful from pictures. Thank you guys so much.

Was very polite and very helpful in helping me book A room at the hotel. Spoke clearly and confirmed back To me the information that I gave to him. We need more people like him to help out the public. Great customer service and deserves to be recognized for it by his team.

Jorge ** was the reservations person I spoke with. He is Very polite, and made it a quick and easy process. He answered any questions I asked and he is an asset to your staff. We have never stayed at The Hermitage Hotel, and if the rest of your staff are like this gentleman, I’m sure it will be wonderful experience.

Alexandra helped me but insisted that I go to your general Reservations line. They had no idea what they were doing. They were completely ignorant about what to do. Suggested I call the hotel but there’s no way I can find the hotel number and they did not know it.

He was AWESOME TO DEAL WITH. We had an issue getting my Apple Card through but Jorge was very patient and stayed on the line while I called my bank. He was professional, polite and a nice experience for me. Looking forward to staying at your hotel again. We have stayed there many times on the 7th floor, end suite overlooking the dance floor below! PRAYING I GET THE SAME ROOM! It’s been a rough year.

She was very helpful. My wife had booked a room for her, our daughter, and our granddaughters. My plans changed and I was able to come on the trip. There was not enough room for me to stay, I wanted to stay in the same hotel. She was able to get me reservations to stay the two nights in the same hotel. I am very grateful.

When we got to the executive suites, it was after going down the road for several miles finding out that we were right on the road when we started so we wasted 8 miles and then when we got to the motel, the Gail refused to acknowledge that the reservation was for two people and was going to charge us more for my husband money for my husband. We just left. Did not want to stay there.

Bethellyn was great, and provided outstanding customer service and I would definitely work with her again. Answered all my questions and was very cheerful in the process. She worked above and beyond to find a hotel that checked all the amenities I wanted for our Christmas mini vacation. Looking forward to our stay in Charlotte. North Carolina.

There are low rates involved here. The real issue is when the virtual card is declined. Support does nothing but tell you they are escalating it. Don't bother asking for a supervisor, there is no one on duty. We will be requiring any HotelPlanner guests to provide a valid credit card that can be charged to the room. I provided the agent with a ticket number but they are too lazy to actually read the ticket and keep asking the questions already answered. Obviously they try to frustrate you to the point where you give up.

Lauren was delightful to work with, she accommodated our needs. She was friendly and very respectful as well as providing the exact room we needed. She was efficient and kind. And we appreciate her willingness to listen to us and our needs. Thanks. We got some kind of insurance form for $464 on the email, we just want the room as we booked it, no insurance. Thanks again.

Ashley is one of the most professional people I’ve spoken to. She does a fantastic job. She was very thorough and efficient. She had me taken care of in just a few minutes and gave us a good deal. She gave very good directions and sent my emails right away. Thank you.

The service was good. The price was affordable. I am looking forward to our stay there. Hoping the food will be delicious and the room comfortable and clean with client temperature control. I’m hoping that the tv is pleasant and the bed is comfortable. I am hoping that this will be the beginning of a beautiful relationship with many more stays for me and my husband in the future.

This young man was very helpful and polite. He Walked me through everything I needed to setup my room reservation. He was Very professional and to the point. Very good communication skills. I am very pleased with the service I got. A big Thanks goes out to him. I will be using this hotel in the future.

Precious was very clear and concise and very helpful to get what we needed booked. She checked for the best rates in the area we are looking to stay and closest to the casino we want to go to that doesn’t offer hotel accommodation at their location. We are happy to stay in the area.

Tyler corrected my reservation, a mistake made by 3rd party gal. She had me going to Aberdeen MN instead of Aberdeen SD. ONLY 15 hours out of my way. Tyler handled it wonderfully and deleted the wrong one got me going back to SD. The room is very nice and check in was very pleasant. Thank you. Thank you.

Carlos ** helped to navigate a last minute hotel stay at this pet friendly hotel and got us last room for the night. Extremely helpful and booked this room quickly while traveling down the highway for a stopover to Sarasota. Huge help as we traveled from Arlington VA to our new home while traveling for 10 hours with two cats. Thank you Charlie!

Our helper was very knowledgeable and extremely polite, and the information he passed on was extremely informative and helpful. This hotel is doing a great job and the service provided is lovely. Our family is from Canada, and we like very nice people, so that helps a lot.

Professional, Personable, Efficient, and Kind. Told him this was on my bucket list. I was excited and he was excited for me. Answered all my questions with patience. I haven't planned a trip on my own in decades. Was a little nervous. I am certain this short vacation will be perfect.

Hotelplanner.com misrepresented itself as the actual hotel I was trying to reach and negatively affected my brother’s wedding. In September, I called a number that I believed was associated with the Sheraton Hartford South to book a room for my brother’s wedding. The phone number specifically purports to be in Rockford Connecticut, where the wedding would be. When I asked to book a room within the block of rooms my brother and his fiancé had set aside for the wedding party they told me they knew of the block of rooms and would book me into one.

What a nice experience. The person on the line gave a full Explanation of what was available and it was perfect and very nice to speak with and looked at all the options for the lowest cost for us. Nice to see people still care about service. Thanks for the help.

Had question re the room. Wanted to know if couch opened up to a bed. She said, yes. I said I'll be traveling with a group. She hung up on me. I didn't finish speaking. Very abrupt. That's quite rude. It's not good business. Very disappointed and startled by the operator's manner

Jack went out of his way to secure a room reservation for us after the hotel we originally wanted was fully booked. He was able to fix the problem quickly, as well as provide us with information regarding the different room choices. Also, he was pleasant and professional, and easy to work with. Thank you.

She was really polite and gentle with our reservation process. Accurate and have us all options available for the night. Good understanding and patience during the talk. Also suggest to talk with assistant in hotel for breakfast option as people will be leaving hotel at 5 am. This is a business trip.

Ava was friendly and efficient. She didn't seem to mind all my questions. I was able to book a room without much hassle. Love Ocean... Everyone seems so nice on a call or in person. Now as for winning...never seem to have any luck. Thanks Ava for the pleasant experience and hopefully I'll win next weekend.

She was very polite and responsive. Got a good room for me at a good price. I can’t ask for anymore! I am a Hilton card holder and appreciate the service with a smile on the phone! This is a busy weekend in w Springfield with the train show but your rates did not go up as much as 3 other places.

I had a wonderful experience just booking rooms for December. All needs met and delightful. Were looking forward to a fun family gathering at a Nashville Landmark. Your staff is superior and professional and Melene was excellent. 5 star overall. Thank you for providing the opportunity to express our pleasure.

Edgar great on finding available room. Took time to find room when first choice not available. Very polite and patient with senior citizen. Made it easy to book a room. All phone agents should be as good. Great representative for the company. I would recommend this to anybody. Good job all around.

The representative was patient, apologetic, and informative. He directed to my email where I found the response from my inquiry. I wish my customer service reps at my company were that pleasant and handled customers with that type of care. I think any company that had representatives that handled customers like that it would make for repeat customers even though the company made a mistake.

Tnesha was the person I spoke with. She was kind, efficient and very helpful and personable. You are lucky to have someone that good work for you. I would hire her for my business if I had the chance.

Donna **

The gentleman was extremely helpful, trying to book a room for in 5 days (just found out from team where they were staying for a championship soccer game). He did it at another chain!!! Employees need MUCH praise (I'm a nurse and don't get enough from the practice I work at for 16years). God Bless!!!!

The agent that made my reservations listened to my request for the type of room I requested, searched and did find what we asked for. He was pleasant and was easy to deal with. Too often now, when making reservations of any kind, we get an agent with a heavy accent and and not very good at customer service. This agent met all my needs. He did a good job. Ed

Tnesha did a great job assisting me with my reservation at the Quality Inn in Dayton Ohio. She explained everything and was very professional! She helped me find the best rate and helped me with the cancellation policy. She answered all my questions. Thank you Tnesha From Mrs Z ** a satisfied customer!

Mario ** was fantastic. He was friendly, knowledgeable and professional. We appreciated how thorough and helpful he was. He even made sure our breakfast was included. We were very pleased with his service. I think Mario was excellent & that should be enough.

She made it very easy to book our room and was very pleasant! You have a great employee there. It was nice to have everything explained and walked us through the process. She gave us different options and worked out the best deal for us. Thanks again and will see you soon.

I paid with my disc cc. Shirley ** the reservations for under Chris **. When we got to the little American Inn, they didn't know anything about us being there. We didn't get the room we requested. What kind of scam are you doing? I would like a call **.

Was suppose to have a room for 4 people/1 night. Got to the hotel and the room was only booked for one person. The hotel wanted $20 more per person to stay the night. The original price was deducted from our account but I have to wait a minimum of 3 days to get a refund.

This complaint was resolved with a full refund. It did take quite a while to resolve with multiple attempts to resolve it so that is why I am only rating this company 4 stars.

Zoila was very professional and was very quick with making my reservation. Took me less than 5 minutes when I was making the reservation last minute and needed to get to work. She made sure my email was correct and was patient while making sure all the letters were correct.

Jennifer was great at answering my questions, telling me about availability, pricing, securing booking, and sending me information. Jennifer was very pleasant and friendly. She gave me an excellent customer experience.

My agent's name was Jessica. She did a great job and really helped me make this registration happen! She was cheerful, easy to talk to, and very knowledgeable. I would definitely recommend her help to a friend, or use her if we come again. Jessica handled the payment in a professional manner also.

Jennifer was very helpful and kind in helping to get a room book. I would recommend other people to stay at this motel. She was excellent in her service to find what would be work for me when I come to New York next weekend. I look forward to my stay at this motel. Thank you.

I called to book a reservation at Wine Stone Inn in downtown Orcutt. We have stayed there before and found it to be the best option around. I tried to make the reservation online but had trouble when I needed to book two different types of rooms. I called the hotel 800 number. Lisa answered the phone in under 30 seconds and was very helpful. She worked quickly to book my reservations. She explained everything very well and was friendly. It was a good experience.

Tyler did a great job and his customer service was excellent. He was very friendly and helpful. I am looking forward to my stay at the holiday inn. I really don’t know what else to say I’m am just trying to fill up this cooling so that this feedback will reach Tyler. I appreciate him being very friendly and his service was very quick unlike this feedback submission.

Leonel was very helpful in making my reservation. He gave me options of rooms available for the date I needed. He provided me with the address and directions needed also. I appreciate his willingness to go the extra mile. I look forward to staying at the Quality Inn.

Jorge was very professional and patient in helping me to make my reservation. By asking pertinent questions he was able to secure the package I needed and even applied appropriately discounts. He really seemed to focus on me as the client and that was greatly appreciated. It is very refreshing to have people like Jorge to represent your company. Thank you.

I am trying to contact a Hilton in Harlingen Texas. Their phone number is not working. Jesmae went out of her way to help me try to get through. Another one of your reservationist hung up on me. Hotels need more than one number to get through.

I received expert and professional assistance in a kind and considerate manner. The wait was very minimal and the associate checked back with me periodically. He then emailed me my confirmation number and assisted me in finding the email in my spam folder. I will continue to use your service as long as I can speak to kind people like this kind gentleman. Raul is the kind of employee that lends value to your service.

I used Google maps looking for a motel in Joplin. I was connected to booking.com. It was a disaster. They were going to charge me $190 for a $120 room. And then my credit card was rejected. I then went to la Quinta online and was connected with an excellent agent who got us a room at the advertised rate, and helped me past the rejected credit card. He gave excellent service.

The gentleman was very efficient and friendly. He was a great help, even though I did not make a hotel reservation. He was quick to get me the number to make at the restaurant around Christmas time. He is an asset to your company. I hope you appreciate him. We love the Westin William Penn at Christmas time.

Marianne did a wonderful job booking two rooms in two separate cities for ABA conferences less than a week before the event. I appreciate her help and she was very courteous, professional and patient while searching for an appropriate accommodation. She searched mileage to the venues and was even able to find a room in the same hotel as the event. Thank you, Marianne!

Had a terrible experience with online trying to book. Called you and Neil had us booked in minutes. He was very personable and caring. Can’t wait for our stay. Thank you. Will certainly give an honest review after our trip. Courtesy goes a long way in these times when the customer gets little attention.

I called at the last minute for a room and the hotel clerk was able to book a room for me quickly and easy. She was very polite and professional. Also very friendly and made sure all our needs were addressed.addressed. We are delighted to stay and have fun at Potawatomi bingo and casino.

This whole thing was a lie! You answered like you were the HOTEL I was calling, which you are not. I wouldn't have booked through you if I was aware of this. I told you it was to be booked under a wedding party and the rate you quoted did sound right. You also told me it was refundable. You didn't say it was limited refundable. I'm paying double the price I would have been charged had I really been calling the hotel. I WANT MY MONEY BACK!

Manny was very helpful, very respectful (addressing me as Ms **) and answered all my questions. I was unsure of the time we would be checking in, as we had plans that might take us until 10pm or later. He reassured me there would be no problem. I had no issues at all.

Never ever ever in 20 years have we paid this much for a La Quinta room. We were charged more than twice as much. Not happy and will move away from La Quinta/Wyndham. Don’t like being gouged! Yes GOUGED!!! Bad bad bad! Rip off rip off rip off & you will deserve the loss in business over time treating good repeat customers this way. Bad bad bad. Treating committed customers that leave the room nearly cleaner than found is truly an INSULT. Ownership must have changed FOR THE WORST!

Updated on 11/18/2024: This is now my second review being created. This is in response to a very terrible experience with this service being offered. Not only was the service one of the WORST services I have ever attempted to utilize, but the customer service feedback response is equally as unresponsive. I have reached out to **@hotelplanner.com whom was originally assigned to help but have also not heard back from them in any capacity other than simply suggesting a refund. I was not provided any other information. I reached back out to this individual with any additional information and still nothing. This issue will be taking close to a month with no forward momentum here. I WOULD NEVER RECOMMEND THIS SERVICE TO ANYONE.

Mildred was very nice and booking our reservations and although she worked for market Street, she took the time out of her busy day to get us booked in at the Holiday Inn on Motel Avenue. I really appreciate her for that. Thank you so much. Keep up the good work. Thank you. May God bless you.

I thought I had connected to the Best Western reservation site, not a third party. The agent I spoke with had a heavy accent which made understanding her more difficult. I was charged for cancellation insurance I did not need. I was making the reservation just a couple of hours before my arrival. My plans were NOT going to change. There was a further charge for some sort of service that supposedly would not be charged on my bill if I ignored the follow up. I have heard nothing more but I remain concerned that $40 will appear on my next bill and I will have no way of cancelling it.

Agent was very patient and helpful after I had TONS of problems with trying to make reservations using Rewards Points on the Wyndham website which NEVER works right. The only reason I didn’t give a 5 is that the wait time to talk with someone was much too long than it should have been.

The young man who helped me was so patient and knowledgeable. He went through several hotel and room options for me, then double-backed when I asked him to review choices. He was very clear and complete in wanting me to understand all my options, penalties, cancelation policies. He did a great job of helping me.

This is the most vile company ever. Do not use them. They canceled my reservation when I wrote to VISA to complain about them, and I am out $816.66 because of it. They are the worst. They lied, they ripped me off and then they stole my money.. I found out three days before I was leaving for our trip that they aren’t covering the cost of the hotel that I paid because they canceled a non refundable reservation. I didn’t cancel it. They canceled it.

I’m due to surgery Nov. 1st and needed a room. I spoke with a Booking agent named Christian **. I highly recommend this hotel and the agent because the hotel is close to the hospital for anyone needing early morning surgery and the agent was kind, polite, understanding and very professional. He also gave me the best rate possible for senior citizens. I rate my booking with him Two.

Luis ** was extremely helpful with the reservation process. Very helpful and friendly. Looked up different options and gave us all the information that we needed. Did not rush us with our decision and was very patient will all of our questions and he did not get upset at all.

Our experience was a fantastic one with our Comfort Suites representative. Jennifer was a true professional and was very fast knowing we were on the road. Looking for the local Lodging in the area, she helped get us off the freeway and into the parking lot. As our phone was skipping and cell service was sketchy at best. Thank you, Jennifer for all you do!

He was friendly and knowledgeable. He answered my questions about info regarding the AAA discount and was able to articulate the pricing and availability clearly. His competence and kindness stood out to me. I have never left a hotel review, but the reservation process was efficient and user friendly. Thank you.

Many new additions to the room! Having been technician for Holiday Inn, I notice things that need addressed. BJ came with me to my room and I pointed out a problem. I found a few more. The shower curtain support was cracked so it was sending water onto the new floor because the shower curtain sagged. Outside going to my truck there was cracked tile that was loose and could cause a fall. I was happy with my stay! I wish to make aware of problems that could cause a lawsuit to be filed.

Ebony was great! Very helpful with getting reservations! Great hotel as well. Stayed there 10 days ago and staying two nights next week. Good location for restaurants and getting on the highways. Thank you!

I am a Federal Government Employee. I had a meeting I had to attain Olympia, WA. Jorge told me that there were no government rooms left. He only had 2 rooms available but not at gov. rate. I believed this swindler in booked the room. The money was taken out of my account immediately. I called back within an hour and said that I wanted to cancel. He said that I had waived cancellation. Cancellation was never mentioned and I DID NOT WAIVE ANYTHING. Somehow you will pay for this. I am a 75-year-old hard-working man and I cannot afford to lose $471.08. I have reported this to the Better Business Bureau and next going to the FBI.

I thought I was booking directly with hotel, however mistakenly booked through hotel planner. As a 3rd party agent they charge almost double the direct hotel rates. Then, add in a refund fee to cover any changes to reservation. When I called for a refund for unused nights, I was told no refunds for canceled nights. Pamela was understanding, patient and helpful with trying to get me a refund.

The woman was helpful and it took sometimes to get this done but she worked until it was done. She was pleasant, polite. Spoke clearly and slow enough that I could understand. Looked other places. I can’t say enough good things. It took a long time to get the computer to confirm but she stay right there. Thanks.

Everything was excellent. He spent so much time with me and we have the best price in the hotel he booked for us in a handicap room and discounts. We are so happy with the place we got to stay in on our way to Florida. I would definitely like to have him book the rest of our places. It took almost an hour to find the one that was in our buffet.