HotelPlanner.com Reviews

She was very nice even though it was so late and I had a few questions. She didn't make me or it feel like a burden. She wasn't mean about it. She was quick to answer them and kindly got all my information. The call was short and sweet. Had a room in no time. Thank you for good customer service. It's hard to come by anymore.

It was a great experience booking my stay with Stacy. She was so accommodating and experience in her job. She found me 4 rooms work ocean views to accommodate all my guest. Thank you for your service and time. We are all looking forward to staying at the Ocean View Resort.

I was glad to hear he had a happy and honest character, he done perfect for me, even went out of his way to send me a pin so I can find the motel. And he sent me a pin to find my worksite in neighboring Stratford, yes I was completely satisfied and will use again.

My husband and I got stuck in Charlotte overnight due to a flight cancelation. Olivia was absolutely proficient in hearing my concerns and assisted superbly in getting a room booked immediately. Thank you for great, professional, kind service - a rare thing these days.

Olivia was very nice and polite she was kind to answer my questions. Very professional. She explained how and what was going to happen and to view the information. It was a pleasure doing business with this hotel chain. I look forward to my visit to Phoenix, AZ.

He was very pleasant and helpful. Made the process hassle-free. Answered all my questions quickly and was patient with me. Gave me all the information I needed to locate the hotel while we were on the road in a strange area. He also had a good sense of humor!

Service was amazing in a world of leave a message, we will call you back, contact our website. It's refreshing to do business with PEOPLE since this is still the hospitality business... I manage a department in a top 100 club in the USA and this is what separates us from customer connection. Thank you kindly.

We've been staying at this hotel for over three weeks, and I tried to extend the stay two nights and got a real big hassle from the customer service from both Miguel and Jeffrey. Really unnecessary. They treated us like we were using someone else's credit card when our cart has been on file the entire time. When you gather the confirmation number, it wasn't even accurate.

Extremely friendly, helpful, and expedite. Customer service was 1st class. If I was a business owner I would feel lucky to have an employee of her caliber. I can only hope to have more transactions made this easy and pleasant. Thank you kindly. Sincerely. Arc

Kimone wasn't very pleasant. After I gave her my credit card number I asked if I could reschedule if needed. She said no rescheduling, so I said cancel everything. We said goodbye and I checked my credit card and I was charged for the room anyway. I want a refund or I will file fraud. I tried calling back but was left on hold for over 10 minutes. I had to go to work so I hung up and will call back tomorrow. Very poor service. Very dissatisfied.

We called to set up 3 rooms for later this month. Jenela Y did a great job. She was friendly, courteous and was able to sort out my needs for different rooms on different days. She made the whole transaction pleasant and easy. I hope I get her next time I call to make reservations. Thanks.

I really had a very pleasant stay at your hotel in Charlottesville Virginia. I received the most excellent customer service from your staff. They were helpful, kind, courteous, and considerate. Especially the young Lady at the front desk. My stay was on December 3rd and I will always think to recommend your hotel to friends.

I was impressed with her professionalism and accuracy in helping me to use my hotel voucher for a reservation. I had a trip with my granddaughter canceled by Road Scholar in early July to August 2025. I have used these benefits throughout my business travel during my career and now in retirement. I will continue to stay at IHG resorts.

It was late at night when I tried to make a reservation at Washington School Hotel. He convinced me this property was equal. 11 hours after I realized that this property was not to my standards. I'm asking for a full refund. This is so disappointing knowing that I've dealt by accident with a company that's less than honest.

Asked Victor if there is free cancellation, he said yes. Asked if the amount is in Canadian funds as I'm from Alberta, Canada and Revelstoke is in Canada and he said yes, yet I was charged in US funds, making the charge almost $200 more than booking with Expedia.

Jeff was easy to understand and pleasant to work with. He repeated my request and emailed the information. We have stayed at this resort for a wedding in August and found all of the staff exceptional in their service. That is why we decided to return.

Fertita helped us out quickly and was very calm and professional during our interaction!! We were tired on the road and most places we wanted to stay were booked. This place was not up to our normal standards, but we were just looking to rest ourselves quickly!!

Excellent - answered all my questions I asked, had a lot of patience and very professional. So nice to order my room with a live agent. Very helpful. It was important that he answered my question to find a room for my needs, as I need a room that is handicap accessible and he did do that.

Excellent help. Friendly, quick to help. Even when I told him no, that I could go down to the desk to pay, he insisted on making the process quick for me. He should be in management. Employees such as this are often overlooked, and it is a shame. Let's make the ones who deserve it advance. I've never had such an experience booking a room, because the woman who checked me in in person was horrible and has an attitude constantly

Robert was friendly, patient and highly professional. Answered all my questions. Professionally told us the perks of TRU Hilton and gave me the best price possible.. I will definitely recommend my friends in the future Tru Hilton. Robert was extremely knowledgeable and gave us the best price absolutely possible for our room. I feel in good hands for TRU Hilton due to his great customer service. There Holloways!

I believe you quoted me 280 on the phone and I notice my credit card was booked for 380. That’s a big difference and it was obvious that I was talking to a bot not a real person. There was a delay in the communication which made the conversation not flow.

Daniel was very nice as a person but he was basically a liar. I asked him if he was directly with Marriott and he misled me to believe he was without saying yes or no. Not happy about that. Luckily I called the hotel directly and the reservation was there. In addition he said I booked a king with a pull out (as requested) couch but he booked me with 2 queens. I will never go through Expedia or one of these websites again. Too bad he wasn’t a man behind his words.

I was traveling back from the death of a loved one and was too tired to continue. I tried to book online, but was unable to do so. I called the number with the area code 507 trying to call the hotel directly. I was quoted a much higher number ($138/$110 with my discount) than was on the website ($79). I specifically asked if I was talking to Econolodge. I was told (by Raemarc?) that “yes I was talking to Econolodge corporate”. This was not true. I find out later that I was actually talking to hotelplanner. I asked why the rate was not the $79 that I was seeing online.

I do not recommend this booking service. They are very difficult to work with and the booking tool is confusing. We booked a room at a Marriott property and had to cancel it on the same day we made the booking. HotelPlanner.com would not refund any of the money costing me over $1,100.00. I contacted Marriott and they said the funds should have refunded but Hotel Planner.com refused to refund anything. I will never recommend a booking service that cannot work with its customers.

April was very patient with me about my address issues. She was very kind to me, even when I was annoyed with the way things went. I had to call my parents to ask them their address because the super didn’t let me put my own zip code in. She was very professional.

An emergency created the need for the cancellation and we are quite pleased to receive the voucher and be able to use it right away. The agent understood the situation and resolved it expediently and professionally. My husband and I really appreciate it.

The hotel clerk was very nice and detailed. Answered all my questions and concerns. I explained I was checking in late and leaving early. I was able to get accommodated to my liking. Booking virtually was very easy and quick. I was very satisfied with the outstanding customer service.

On 11/28/26, I thought I was booking a room through Marriott Hotels. However, after going on what looked exactly like the hotel website I was totally lied to by “Lydia.” She represented herself as the hotel I wanted to book, but she was actually a third-party agent. Lydia told me I could cancel the day of arrival, but when I tried to cancel the room (after I found out I had NOT booked through Marriott) I was told I had to have cancelled on 11/27/25-the day before I made the reservation.

Jose ** did a terrific job of helping us with our reservation! STATUS: CONFIRMED Jose was very informative, very patient, and kind!! He allowed us to ask all the questions we needed to ask as well as answered all of our questions with kindness and respect.

Julio ** is a wonderful employee and an even more wonderful human being. I had a dear friend stuck at the Phoenix Airport with only his ID, the rest of his wallet was stolen. Julio ensured that my friend could check in with me paying by credit card upfront. The other hotels I tried refused to do this. Thank you for being so kind and helpful.

Vladimir was very helpful and efficient in assisting me with booking 3 rooms for our family with the desired room amenities. We are looking forward to our stay! This hotel was recommended to us. We selected for its location, pricing, and historic charm.

Joyce was very helpful and courteous. She did a good job. She helped me find a room within my price range and just what I asked for. We are in Billings for medical reasons so we appreciate being able to be so close to the hospital. We have stayed with you before.

I would like to commend Jose for a great job that he did for me getting a room January the second to January the third. He was very patient with me as I couldn't read my credit card properly. And he didn't make me feel stupid by misrepresenting the month and date. And I thank him for that. It was a pleasure to book with him and I would be happy to have him serve me again.

Luis was very good and fluent at getting a room booked and helped with the info I may need to present. His kind and patient demeanor helped speed up the process while lining me out for my stay. He had kind words and wished me well in my stay and work. I am sure he will have good karma.

Excellent service. Very professional & caring. Thank you for great care. I appreciate your help. I appreciated her time and her informative accurate service. I will share with friends & family. I am a member whom she recognized & her courtesy was remarkable. I felt like a family member. Thank you Ms. A.

Jamie was off to a rough start and fumbled his words. He assured me the rates were lowest he could get so I told him I would just book online. He then told me go ahead but if it’s 3rd party it wouldn’t be guaranteed. He booked against what I told him.

Great help. Helped with finding one last room for Saturday. Was very pleasant and helpful. I would recommend all your employees be like her. I don’t know anything else to say except that I hope I have a good time in Madison and I hope my son wins the hockey tournament that he is playing in and I hope you guys have good food.

My husband and I have four children, we clicked on the top link of a Google search to reserve a motel at Ramada by Wyndham near Spokane Airport. It was the link for Hotel Planner, and I called the number on this website instead of Ramada, maybe? I asked if the hot tub and waterside were open, and was assured that they were. I asked for two queen beds. When we got to the motel, hot tub and waterside were closed. My kids were pretty disappointed. We had a king bedroom. We also got charged an extra $400 to our card that when I called about, I was assured that it was pending and would drop off. It posted this morning. I have never written a review in my life, but really felt the need to do this one. The breakfast was great. It doesn’t look like the motel was responsible for most of this, but that this hotel planner website was.

This individual told me the hotel would let us park for free while we were on a trip for 3 weeks. This was not true. Hotel told us there was no longer long term parking. This costs us 225$ in parking fees. Will not be using this service again...

You misrepresented yourself by eluding that you were affiliated with Hilton Honors. I specifically ask about Hilton Honors senior rate. You told me the rate quoted was best available which was a lie! You also told me parking was included in the rate which was another lie.

While speaking with James, I noticed that he went out of his way to help me with his excellent customer service skills; along with much patience. I strongly believed James was exemplifying extraordinary and genuine work ethics while helping me to alter my reservation.

Scam. Completely fraudulent booking service. Booked a hotel reservation through them. Ended up having to travel on business. But I purchased refund protection, and provided the proof they required to receive a refund before the date of the reservation (the paid receipt for a flight, as THEY asked for). They denied my request. I filed a complaint with the BBB. They then just blamed the HOTEL and said THE HOTEL refused to provide a refund. I paid for refund protection with HotelPlanner, not the hotel. Do not book through this company.

Heriberto ** provided me with exceptional customer service this evening! I had numerous problems online trying to book my wife and I for a hotel stay at the Comfort Suites Peoria Sports Complex. However, when I received a text regarding my failed online attempts, I called and Heriberto answered. Within a matter of just a few minutes, I had our reservations complete and with confidence that everything was handled perfectly. What an excellent representative of your company!

Bruno was clear and concise. He managed my reservation requirements with ease. He confirmed my dates, confirmed the address. He had confirmed my room style and the costs. He did everything required for me to book a room in a timely fashion. He did a great job. Bruno rocks.

Geraldine was a pleasure to work with, she explained everything in detail, was worried about location in Tampa but she said it was a 3.5 star location, so it is safe with parking available. The location is close to Raymond James stadium which was perfect!

In the process of making the reservation with Joyce **, she was able to find a room within the hotel we are staying, but the rate was not reflected what we saw online. Respectfully, I did not want to make the reservation via third party, because I knew there would not be any guarantees. Nonetheless, I wished the rate would reflect the amount we would have online through the Wyndham Super 8 website.

I was quoted a different price than what was charged. I will be contacting my bank as this is unacceptable! I am not how I got to talked to you when I called the actual hotel. This is a scam! The hotel said that we booked with a 3rd party. I will be going to the actual hotel next time.

Tim was so very patient with me and I appreciate that I am not a well person and he was very compassionate and extremely helpful and professional. You are lucky to have such an wonderful employee. Thank you Tim. He explained everything to the fullest.

George was very polite, and helpful. We look forward to enjoying our stay. We had no problem getting help with anything, and everything we asked. I look forward to cooking in the room, and on the grill. I'll be using the workout room, and relaxing.

Brandon assisted me with making a reservation at the Super 8 hotel in Bernalillo NM. He was able to get us a room that met our needs which isn't possible with the phone app I usually use. He answered all my questions and was helpful, courteous and efficient.

Stacy was very quick and efficient with helping reserve rooms for our guys that are working at the lake mead campgrounds. She let me know that the guys can extend their stay as needed by working directly with the hotel while they are there. Thank you!

This has always been a class act property, Jim was very knowledgeable and had a fantastic personality! This always makes the booking experience enjoyable. We are looking forward to our upcoming stay. We are Florida residents so this is very easy for us stay here. Nicest property on the beach.

Very professional, efficient and courteous. Also made everything crystal clear regarding my stay with my two dogs, the hotel location & amenities. She made sure the customer knew exactly what to expect. A pleasure to do business with someone of this caliber!

Geraldine was very polite and helpful. She offered me a choice of rooms. She was able to find the shuttle number for me. She made sure I had the hotel confirmation number and told me about the happy hour and complete breakfast. She was very pleasant.

So helpful and courteous! Thank you! I really was concerned as there is a snow storm in Indy and I have a 40 mile drive home. My online reservation would not process and Luis was so helpful completing my reservation. Great customer service. Also I was able to reach an agent quickly.

Jose was awesome! Very knowledgeable. Was able to get us booked right away and answer all of our questions. I believe that Jose needs a raise. He knows his job very well. He even offered to text our other kids and give them the information of where we are staying. Top-notch Jose.

I have stayed at the Red Roof Plus in the past. I always have a mini fridge and a microwave. I double checked with the HotelPlanner and she said yes. NO mini fridge, NO microwave! It seems like I got the cheapest room at regular price. I will never book a room over the phone again. It's best to go in person so that you can see what you're getting.

When I called for a reservation was told that I would receive a confirmation for a stay in St. Augustine. Never got the confirmation and when I checked the Hilton website no reservation existed. Good thing I checked and had to book one myself on line. Fortunately rooms were available. VERY DISAPPOINTED!

Never, never, never ever again, pure crooks, no one returns your calls when you need help to change a reservation, then they say you don’t follow our policy so we’re are keeping your money, ha ha. Great business model, screw your customers then keep their money and I had travel insurance too and they kept that money too $1344

This was terrible. I was lied to! I didn’t get the room I wanted and paid for. He lied about my military discount. He lied early check-in. He just lied about everything. The hotel was ok, although the water pressure wasn’t great. The staff was super friendly and helpful. The agent that booked this room for me though, he’s a dirty and awful liar! It’s been 3 days and customer service is still “reviewing” what happened. This was an awful experience,

The call was a polite, quick and efficient. I was in transit which makes business calls challenging. He put himself in the role of a customer by clearing up any confusion on my end on why the phone calls were going to a central call agency, which is what good customer service is about. Tyler displayed situational and product competency with quickly expediting the call with minimum maintenance on my part. Instead of my having to read out the long confirmation number, he was able to pull me right up. Hopefully, this review summarizes Tyler's ability to perform his tasks and duties as a model for others.

I have been on the computer for 2 hours searching villas, condos, rooms and finally resorted to calling Embassy Suites Kapolei! What a pleasure to speak with Christian! He was such an efficient and kind person that made my reservation within 5 minutes! Thank you Christian and Embassy Suites!! I should have called you 2 hours ago!!

It was easy to make a reservation and was a fast, efficient booking process by Alyssa Mae. She was professional and friendly. I appreciate it when phone staff are pleasant like Alyssa Mae. She was able to find me the room I wanted and explained the rates before confirming with me.

Ruben was very helpful. Booking the room was easy. He is knowledgeable, polite, friendly, and very willing to help in anyway he could. He answered all my questions and was very thorough. He walked me through the process from beginning to end. It made me feel very comfortable with the knowledge annoying my room will be ready when I need it.

Typical language barrier making it difficult to navigate conversation, although not as bad as I’ve experienced in the past with CRA agents or Telus. The real disappointment was a constant crackling static with the audio, probably caused by the hands-free device used by the agent. This made conversation almost impossible. After approximately 22 minutes, I was finally able to make a simple one-room reservation.

Calvin was great in taking a special request for a ground floor room with handicapped accessibility at the last minute. He provided excellent customer service and made helpful suggestions. We had a family emergency to deal with and were worried we couldn’t find appropriate accommodations during a holiday weekend.

Maria and I, Adam, wanted to extend our stay at Holiday Inn and Johana helped us with an issue. My wife and I were experiencing using our credit card to pay for an extra day to stay at Holiday Inn. I am happy to say Johana helped us out and put our mind at ease by fixing the credit card problem so that me and my wife can extend our stay at the Holiday Inn for one more day!

I had to make four phone calls speak to four different people and I received horrible service. No one could answer my questions. I was on the call for 20 minutes and she could not get my card to process so she was going to connect me to the service department and they wanted an itinerary number which I did not have and it did not take me to anyone that I could speak to. When I first called and asked if you were part of the Marriott program, the gentleman transferred me to that same service line where they want an itinerary number and it led me nowhere!

Very friendly and professional, made the reservation very easy. Carlos proactively looked for specials and provided information on surroundings and hotel offerings. I definitely recommend this hotel as a place to stay for either personal or business travel.

I am very unhappy with this representative. I asked him if he represented the hotel and he lied to me and said yes. I asked him if I would be able to use my hotel rewards points for this booking and he said yes. He is dishonest and not trustworthy. I hate I booked with him. I will tell everyone I know to never use this phone number to book a hotel stay. Now I am not able to get my rewards points for this stay. RYAN ** is a Big LIAR and very DECEITFUL.

Jesus was very helpful and an all around nice guy. He was very articulate and was able to answer all of my questions. Give him a raise!! Jesus truly went above and beyond and it’s clear he genuinely cares about providing great service. I couldn’t be happier with the support I received.

Eugene was awesome!! He helped us get an affordable room with the amenities we requested right where we needed to be!! He was great, fast, informative and friendly!! We can't wait to play softball and visit Arizona. We will be exhausted every day and Eugene helped us to get a cozy room! Thanks Eugene! E☆

We are coming from out of town and I always dread calling to reserve a room. I was very surprised she was very helpful and courteous. It was a very easy process to reserve and pay for our room. I am looking forward to our stay at the hotel. Thank you.

Denise was very polite, helpful & efficient! She was very understanding with my previous problem trying to book a Courtyard Winchester Marriott hotel room for an overnight stay. Considering that I will be driving my daughter from quite a distance for a hospital procedure the next day, she was very sympathetic.

Great job in making sure that all my needs were addressed and satisfied. His customer service skills are outstanding. I would recommend him to anyone that is interested in booking a room for whatever reason. He was awesome and was professional at all times

Excellent customer service. Easy process. All questions answered. Very nice and helpful representative. Quick and easy. All questions answered about the room. Representative went the extra mile to find a room with a walker in shower. She was very helpful and professional.

The room was very clean and modern. The staff was very nice as well. It is close to nice shopping areas. The complimentary breakfast was appreciated. Parking was adequate for a busy weekend. The pool looked inviting. The bed was comfortable and the temperature was easily maintained.

Outstanding customer service! The recap ensured accurate dates and other details. Elias was very helpful and very courteous. If he did not recap our conversation, I would have shown up and not have a room on the date of my conference. Hilton should hire more staff like Elias.

It was a pleasure to speak to Taryn. I made several changes during our conversation and she was very polite and such a great help. This was only the reservation process and she made it easy while being professional. We have men working in the area and will be staying at Econo Lodge

Absolutely terrible. Lied to me, thru whole conversation, said he was the Red Roof Inn. Told me the amount for my roof and I could book online. Said wasn't available. And it was. False presentation to customer. Not honest, needs to be re trained. Very disappointed that he thought it was okay to take advantage of a senior.

Daniel took my reservation for one room with a king bed for one night. I ask if they serve breakfast and he told me they serve a continental breakfast. I booked the room. When I arrived at the hotel the place was under renovations. The lobby was full of rolls of carpet and the kitchen eating area was closed and filled with furniture. I spoke to the person at registration named Mike. He told that they have been renovating for the past two to three weeks. I informed him that I booked a room because of the continental breakfast and asked for a refund. I tried to call Daniel but got someone else and request a refund because the hotel isn’t what he said it was.

Christian was very patient with me and helped us troubleshoot our booking to get us a handicapped accessible room. We appreciate his time on the phone as I had technical difficulties on my end. He voice was pleasant the entire phone call and he was very helpful!

My agent Mrs Mae ** was very professional and provided excellent customer service. She was patient and helped me with a friendly attitude during the process. She stands as an example of the level of care that should be provided to all guest making reservations at your hotel.

Did a great job booking me 2 rooms for my trip in March. Friendly and helpful. All went well. Listened to my needs and advised me what would be best. Found me what worked. Would use the service again. Thank you for your assistance. Looking forward to my trip.

Francisco was great helping us with reservations. He was courteous and knew the system. We called because I couldn’t get the online to work. Please congratulate him for his good service on behalf of 21C Hotels.

I Just completed booking for the Cliff House with Daniel, extremely nice experience, actually rate was cheaper than the online booking! He was very thorough in confirming all aspects of the booking. I was expecting to have to pay the full amount for the reservation but only had to provide a small deposit.

Excellent service provided. Very polite and professional. Goes above and beyond to help customers and is always willing to listen to anything you have to say. Very efficient and ensures everyone is taken care of thoroughly. He is very hardworking man.

Carlos was very friendly and helpful and make the whole reservation process go very smoothly. I am very happy with the whole reservation experience and would definitely recommend this hotel to my friends and family in Toronto and the ones visiting from outside the GTA.

Pedro was wonderful. He was very helpful in finding accommodations for us. Your hotel was completely booked for the night of 12-12 and he continued looking until he found a hotel. He did his job well but more importantly he was very courteous, personable and enjoyable to talk to.

The call taker was terrible, took me 30 minutes to make this reservation. I believe it was a computer, terrible. I won't use it again. The computer voice was terrible and it did not understand what I was saying nor did it have a way update what I was saying without starting over.

Fernando was pleasant and helpful. He had a nice sense of humor too! He also agreed that if the reservation did not work for my son (who I was gifting the night to), I could cancel. I did have to cancel-but am waiting for a new date to rebook!!! Hopefully I get Fernando again!

Thank you so much for helping me find the best possible stay for myself and my family! Service over the phone was kind, understanding and above and beyond helpful. Andrea was a total professional and we can’t wait to stay there!

Had an existing booking and need to add another day. Plans changed and we were arriving earlier than expected. Called the number on the website, spoke with Emanuel. Everything went quick and easy so far, hopefully we will not have any issues when we arrive this afternoon.

I hate to be lied to for ɓusiness purpose. I am a business owner who purposely work on being truthful to everyone who enters my doors for business. I was told that I was speaking with the front desk. When I arrived I was told the price was $60 less if we had spoke with some with Choice Hotels

Hi Deyanira, and her fellow representatives do a wonderful job in assisting clients with securing our booking and services. Doing what I believe is above and beyond the call of duty. They are an asset to your hotel and its organization. I hope to meet Deyanira at our stay in December.

It was a great room... Great breakfast... Would recommend this hotel to anyone I know...was impressed with the price, location and the awesome customer service I received....I felt safe staying at this hotel... Even going out to my car after 9 pm..I felt safe....

Very informative and helpful...He was patient and inviting offering the very best service. He did absolutely everything to make our stay exceed our expectations. Truly looking forward to our staycation. Thank you Sir for your willingness to serve adequately.

Michelle was very misleading and not truthful about this transaction. She told me it could be canceled at any time which was not true - she ran it as a pre-paid reservation. Also, I told her I was tax-exempt and she iterated I could handle that with the front desk. Another lie because she ran it as a pre-paid the desk clerk couldn’t do anything about the taxes. Also she charged me for a refund protection program and never mentioned it or asked. She is a liar and I will not use or stay at this company again.

Updating my stay to add an additional night while en route was quick and efficient - 5-stars!!! Everything was completed while we were on the phone including immediate confirmation. Greatly appreciated!

Kasey did a fabulous job with our reservation. I don't hear well, but he was very patient and courteous. The options of rooms, room pricing, amenities and all fees and room pricing were covered in our conversation. We are looking forward to our visit.

Jolene was extremely informative, polite and helpful. She made our reservation experience fast and easy. Speaking with her was a pleasure, and we are looking forward to our stay this weekend. Thank you Jolene for all of your help and kindness today!!

Gina did an amazing job booking my room at a great rate. It was easier than booking online with our corporate enterprise software that failed me three times before I picked up the phone and called reservations. And the rate over the phone was $14 cheaper!

I was very pleased with Eder ** attention and politeness. He checked and answered all my questions, like zip-lining and hot air balloon ride. He is a keeper. I felt, through him, the good vibes of the Lodge. I’m sure we are going to have a great experience there. Happy holidays! See you in December.

Patrick demonstrated outstanding professionalism and courtesy throughout our interaction. I had attempted to secure a reservation the previous evening; however, by morning, the website indicated that the booking was still in a processing state and had not finalized much to my dismay. Although the room type I was seeking was no longer available, Patrick was able to apply a small discount to my reservation, which I really appreciated.

What a pleasure to work with Fernando. In this world of digital connections, it is very special, to have someone who personally and graciously guides you through the process of obtaining your needs. I only recommend you give him a raise! He did a wonderful job for us!

Marco did a fantastic job serving me with my reservation. He was very kind and answered all my questions. Great customer service, professional, courteous, patient, informative, and knowledgeable. I had a great experience making my reservation. Looking forward to my stay.

My call was answered quickly. Gustavo was very friendly and knowledgeable. I was needing an overnight stay on a very short notice. He checked around and found me a good rate. I would not hesitate to use him again and I would recommend him to anyone.

Super helpful on booking a room in advance and insightful on the surrounding area. Fast and easy with the help of Chris. Very grateful. Thank you so much calling and booking the room in advance was a big stressor off my shoulders. Beings the motels locations right off Highway 101 and has free parking will make my trip to San Francisco that much easier and manageable while I'm there. So, thanks again for your time and help.

The reservation clerk was very pleasant, professional, knowledgeable, helpful, thorough and respectful. I was very pleased to have the support of a person, who exemplified great hospitality, kindness and patience. She answered all questions with joy and gladness. She made my experience an enjoyable one.

Julie was very helpful and patient. We have had excellent experiences this fall going to Columbia for USC football. Everything has been clean and in good order. Julie made our reservations with Tru in Columbia and sent confirmation to me promptly. We will continue to use Hilton hotels.

Carlos was extremely polite and courteous. He answered all my questions and concerns regarding our upcoming stay and gave us the confidence everything was going to go smoothly. I am having a surgery at mass eye and ear and Carlos directed me in the right direction.

Santiago was very thorough, helpful, pleasant, and very easy to deal with. He made my experience nice. I appreciated his knowledge in going out of the way for me. He clearly is a great employee of your company. You are lucky to have him in your employ.

Everything was taken care of professionally. He reserved my stay at Country Inn in Kansas City, KS. Received a text message on the details of the stay and the area we are staying in. He was very polite and courteous about my family and my needs and wants.

Sheila was excellent, thorough, informative, & very pleasant to work with. She informed us of the distance to travel from hotel to hiking trail which was helpful as well as information regarding our pet. I would highly recommend her. Is lucky to have her on their staff.

Maybelline was extremely polite and professional in helping me secure a room for my stay at the Fairfield Inn & Suites in Cut Off-Galliano brother-in-law's funeral. I will definitely recommend this hotel to other family members wishing to attend the funeral.

I asked him if he was the official Quality Inn Choice Hotel representative and he said yes. As I later discovered, he was not the official Choice office representative I thought he was and so when I called the hotel to check on it, they said the room he booked was two queens, not the king-sized bed I requested and was assured I would have. I do not like to deal with third-party middlemen or deceptive addresses. And the man literally lied to me.

Adrian did a great job communicating with me as I was traveling. Did not get mad or rattled, as there were some times that I could not hear him, so he had to repeat himself many times. Please give him the Patience award as well as the good communication award.

Thanks Miguel for your help. Greatly appreciated the suggestion on the adjoining rooms. Good job. I was hoping for a condo but a bit too expensive for our friends. Next time, as you suggested, when I come with another couple or just my husband, I will go for the condo suite. Thanks again.

Eugene did an excellent job from answering our telephone questions to securing a hotel room for us! Very pleasant and Great service! We were travelling and unsure of local attractions, conveniences and amenities in the specific area of our choosing. Eugene is much appreciated by us!

Jessel was extremely helpful and patient in answering all my questions and in working with me to book the room that best suited my needs. I appreciate the time and care she took, as well as her pleasant, friendly demeanor on the phone. She made our booking easy!

This is a scam site. Make sure you call the hotels direct. Now my card is susceptible to fraud…. They increase hotel prices by 50% and claim to be representing the hotel. They misrepresent other companies, they make reservations non cancellable AFTER charging you. Also try to coerce you to buy “protection” on your reservation which you will never get a refund. They also use “local” numbers routed to a call center that appears to be in another country.

Gwenyth ** was our service representative and she was helpful and kind. Went above her duty by telling us her hotel is booked but that there was another Marriott hotel next door that had two rooms available. That's what I want. A problem solver. Awesome job.

Easy to follow instructions and very helpful. It couldn’t have been more convenient and I look forward to my stay at Cambria Pines Lodge. The V town of Cambria is Bratislava in July. There are beautiful sites everywhere. You should go there next summer.

Was lied to regarding room availability. Said only 5 rooms available and there were 4 times as many. Also said restaurant was open this evening and it was not. Further, did not identify that he was with a third party rather than Marriott directly. Was misled.

CJ did an amazing job finding a room for us when the room listed online for her location was not available. She definitely went above and beyond our expectations! Therefore, we'll be staying at another Wyndham property along our route tonight. Thanks, CJ!

I called their reservation phone number at 1:30 am when needing an immediate reservation. Their AI agent mis-booked my reservation, and I wasn't able to check into the hotel. I created a customer support ticket to pursue a full refund, since the problem was 100% on their end. The refund was refused, and after many phone calls and back-and forths on the ticket, it has now been two and a half weeks and my case is still "under review". This is terrible customer service at every step. They should not have a buggy AI agent as the first point of contact, and they should not be dragging their feet on making the problem right.

Recently tried to book a room at the Quality Inn in Half Moon Bay, CA; the HotelPlanner employee who answered the phone led me to believe I had called the hotel directly which is what I thought I had done in the first place. No rooms available but he told me he would check at their “sister hotel” nearby, the Harbor View Inn so I booked a room there for 2 nights; I was charged twice of what the actual hotel would have charged. 100% markup in cost and the room was not what I was promised (no roll out couch and queen bed was a full). These hotels have two different owners. The “sister hotel” line was a complete lie. Wonder if there is a class action suit in the works by other dissatisfied customers because there should be.

I wish I could give 0 stars. I’ve spent the last 2 days on the phone with my bank, Hotel Planner (Barely because they refuse to take my calls. I’ve been hung up on 10x.), Red Roof Plus/Inn with 0 resolution. Hotel Planner cannot find my reservation but still took money out of my account. They will not work with me at all to try and resolve this issue. They’re very rude. There’s no customer service line without a reservation #. I’m at my wits' end. Please do not ignore these poor reviews they have, the price is not worth the stress. I still have no solution and I have to have a hotel by Friday. Today is Thursday, I booked Monday. I spent hours on the phone.

We were told we had 2 lake view rooms and were charged the up charge. We did not get lake view rooms, very disappointed. We would like a refund to cover the difference. We also were not given the opportunity to charge each room to a separate card. This person needs additional training.

I made reservations and the man told me I had til 5 pm that day to cancel or make changes to the reservation. Something came up after I made the reservation and I called to cancel the same day before 5:00 pm. They would only refund 601.00 of the 2100.00 I paid saying it was their policy. I was not told I would not receive full refund when I made the reservation or I would not have made them. They have horrible customer service. You aren’t able to talk to anyone and all they do is put in a request for the review board, which I’m sure there isn’t one. Don’t use this site for any reservations!!!! They misled me.

I asked the lady if this was the hotel number and she said yes to make a reservation. I had already checked on the price which would’ve been 90 something dollars and she said the 140 was because of taxes and fees. I get to the hotel and it was not the hotel number, it was a booking agency. Next time I’ll just drive up to the hotel and make my reservation.

Hugo did a great job finding what I needed in hurry! He was friendly and helpful. He found a pet friendly hotel in the desired area so I didn’t have to. The process was fast and booking was easy. He made sure I didn’t have any questions each step of the way.

Miguel ** did an excellent job explaining the rates and calmly taking my reservation information. He was thorough and friendly and was a very good representative for Courtyard by Marriott at Bethlehem Lehigh Valley. I was impressed with his demeanor.

I just booked a stay at Renaissance Hotel downtown Chicago. Great service and was easy to do! Liza did a great job- informative and helpful. I look forward to my stay in November for a wedding I will be attending. Thank you Liza for assisting me with this.

I called to ask a question about booking a hotel for a block of rooms and the operator (Marco) was incredibly rude. He kept telling me to click a link despite my telling him that all that was sent was a piece of paper with the hotel name, there was no website or link. I told him again that there was no website on the card I had, and he hung up on me. I hope the rest of the staff is better.

Outstanding Performance and support when I made my reservation. Excellent customer service. I definitely will recommend this hotel to others. I was explained the various conveniences at this hotel and it is very convenient to my home so glad I had kindness shown to me.

Julio was determined for us to have a room. He gave us many options and succeeded. Gave us all the amenities and took care of the reservation promptly. He assured me that reviews I had read online were an average of good and that the hotel was very good.

Very nice guy. Easy to work with. However, he tricked me into purchasing cancellation insurance of some kind. Basically, he pretended to read some terms and conditions super quickly at the end of our call. Instead, he snuck in and up sale without even asking me if I wanted it or not.

I've been dealing with this company (whom I had never heard of before it appeared on my credit card statement) charged me over $1800.00 for a bogus hotel reservation. I paid the HOTEL, I have a receipt from the HOTEL. I stayed at the hotel for ONE NIGHT!!!. Why would I ever pay over $2000 for one night? This is ridiculous. They are, at best, very deceiving, if not downright fraudulent. I have advised them I will be seeking legal counsel if they do not refund my money.

Booked a 1 night stay we could not keep. We paid extra for the travel insurance AND tried to initiate the cancellation before the cutoff date. Little did we know we had booked through this 3rd party (made it look/sound like we were dealing directly with the property). The cancellation process took 6 days of emails back and forth when we finally said forget it. Called the hotel to confirm it was cancelled and they said it was. Called Hotel Planner back to get my refund (ya know coz I paid for the insurance) and IT WAS NOT CANCELLED WITH THEM. HP then sent payment to the hotel property AFTER reservation was cancelled.

getting to see a few friends and family. This was a great customer rep who was willing to help. Thank you.

Hugo was very kind and helpful with booking us a room. We needed a pet friendly room and he worked on getting the best deal available for us. He made sure all of our contact info was correct and verified that we received the confirmation text before getting off our call.

Changing my review from five star to a one star using hotel planner booking service. I asked Liza to please book us two rooms with king beds or an adjoining room. At the end of our phone conversation I asked again that I would be booking two rooms each with a king bed, correct? And Liza said yes. Not the case when I read my email confirmation. Lesson learned. Never review a person’s service until after you read the confirmation email.

The clerk was kind and courteous and helpful for which we appreciate. You don’t always get this with Customer Service on the phone. My husband and I appreciate the service we got. The clinic is an asset to your company. We hope you appreciate her as we appreciate her service. I would want her again if I had to call and I would recommend her to a family a friend if they had to call. She kind, courteous and helpful.

I had the pleasure of speaking with Ms. Sylvia **. Ms. ** went as far as to find a hotel with a vacancy when my original hotel request was unavailable. I request a hotel that was close to Walmart and she found one. She allowed me to use my military discount and offered coverage protection in the event of any unforeseeables.

He was polite and helpful, pleasant to work with. I have heard great things about this hotel and will be glad to have our guest stay here. Mentor is a great place to visit and having special people in our life that need a place to stay with high recommendations are hard to find. I'm glad they had a room available for the date we needed.

We just had tried to book a room with an agent who said there weren't any available at our preferred hotel. Knowing this to be untrue, we tried again and got Pauline. She was everything we needed in a reservations agent: personable, professional, knowledgeable and quick! It was a pleasure to speak with a human who knew her business. Hold on to this one.

He was patient and resourceful. He listened to my criteria. Despite not being able to have free breakfast, within my price range. He checked to see if they had a microwave and refrigerator on the premises. He was able to assist me in finding a reasonably price hotel, which is located near my doctor’s appointment.

Mariel was very helpful in completing my reservations. She helped me confirm my payment method and the nights I will be staying at the hotel. It was much easier than having to navigate on the website. Would highly recommend calling the hotel directly to make arrangements.

With an upcoming surgical procedure I booked and paid for the room well in advance. I did not take the cancellation option because I figured the required dates were a done deal. I was wrong. The surgery has been postponed a few weeks and I needed to change the reservation. I contacted HP and explained that new dates would be required. Two days later they replied that the new requested dates were not available. Now I've spent $500+ on a room I don't need and can't use. Because I didn't opt for the cancellation option the best HP could do for me was provide a voucher equal to HALF of what I had paid, good for another hotel booked on HP.