Hilton Grand Vacations Reviews

My wife and I were pressured into a timeshare contract in May 2021 after attending what was supposed to be a one-hour presentation in Orlando. It stretched to three hours, during which three different representatives approached us one after another. From the very beginning, we made it clear that we were not in a financial position to enter into any purchase agreement. That did not matter, we were continuously hassled and haggled until we finally gave in and agreed to an 18-month VIP vacation package at $145 per month. We were explicitly assured there would be no additional fees of any kind.

I purchased a studio timeshare with Hilton Grand Vacations in 2016 for $28,000 and have never once been able to use it. Despite years of loan payments, I have received absolutely nothing of value in return. The sales presentation alone lasted five hours, during which I felt continuously pressured to sign rather than given time to make an informed decision. The benefits pitched to me have never materialized. Access to RCI's network of 4,000+ resorts was a primary selling point, but the point valuations changed significantly after purchase. I now need far more points than I was ever told, making the benefit nearly worthless. Booking Disney Cruises and Disney resort stays were also heavily promoted during both my initial purchase and a later upgrade. I have never successfully booked a single Disney-related experience.

Tried to return deed to HGV and all they want is more money. Have spent around 50,000 already and willing to give it back free but they are greedy. I am 70.s on fixed income. Do not like bad credit.

We purchased a timeshare with Hilton Grand Vacations in November 2023 after attending what was described as a one-hour presentation at the Ocean Tower in Kona, HI. The presentation lasted 3–4 hours, and we were ultimately persuaded to combine our existing Las Vegas ownership with a new Kona property under the HGV Max program. We were told we would hold actual title to resort property, we could rent it out to recover costs, and that the program would provide the same or better experience we had enjoyed under Diamond Resorts. None of this proved to be accurate.

We purchased a Hilton Grand Vacations timeshare at Los Palmeras in Orlando, Florida in April 2019 for $18,520, and it has been one of the biggest financial mistakes of our lives. The salespeople were incredibly convincing, promising that what we spent annually on vacations could be put toward staying anywhere in the United States — essentially prepaid housing. They also assured us the timeshare would increase in value over time. None of that proved to be true. The hidden costs were never disclosed during the presentation. Our monthly payments, HOA fees, assessments, and taxes total approximately $5,400 per year — and that doesn't even include reservation fees or the fees to transfer points from one year to the next, which run into the hundreds of dollars.

I spent over an hour on the phone with a lovely woman who convinced me to buy the 4 night, 5 day package. I was fully aware I would need to sit through the sales pitch. I just called to confirm the dates - because the 20 emails and texts told me to- and when I did they told me I was no longer eligible. Their "Policy" is not to bring anyone with a bad credit score in for the discount sales/vacation trip. They never mentioned this during my long phone call, or all the emails and texts. Since when are they allowed to do this? I already booked flights so I guess I have to go anyway.

I attended a 90 minute presentation for purchasing points to be used for future travel and I would receive 2 US plane tickets for listening to the presentation. They then sent me a code to us on a website Odenza and they are asking for money before I can even see the flights. The AI said it's not a scam but close to it. They will then ask for more money and it is usually comes out to the full fare for the flight.

I have been trying to get out of my timeshare for damn near a year. It's really not worth anything. Maintenance fees just keep piling up. Even though I only have every other year I get charged fees every year. The people there just keep giving you the run around. It is absolutely the worst purchase I have ever made. Take my advice and do not make this MISTAKE.

Wish I could give ZERO stars. I was duped when I signed up for a vacation as long as I listened to the presentation. My friend & I were in Orlando. A sweet, beautiful, & well-dressed woman approached us at the pool area and engaged us in conversation. She asked if we were Hilton Honors members and told us she would give us points. I did receive 250 points for talking to her. She convinced my friend & I to take a nice vacation to Orlando (for a $249) deposit with no additional money, as long as we listened to the presentation. If we didn't want to go to Orlando, we could upgrade to a different location for additional money. She showed us a price sheet. My friend did not have a Hilton Honor's account, so I was the one who signed up but we each paid $124.50 & decided to do the trip together.

I don't even know where to start. We sat through that presentation and were told, point blank, that this was an investment. A generational wealth tool. The salesperson bragged about his background as a stockbroker, like that was supposed to make us feel safe. He and the sales manager both swore resale was easy and that exiting within the first year would be no problem. That was a lie. When we tried to exit, the customer care website had no path forward for owners within the first two years. None!

We came down to Myrtle Beach for a presentation for Hilton Grand Vacations. We were so excited. We had a plan our planned for over a year. We bought plane tickets. We came down here and we checked in and when we opened the door to the vacation place that we were supposed to stay it smelt like mold that furniture was from the 70s. It was disgusting really really bad. We called them right away and said this place that they put us in is really old and smelly and we can’t stay here. "Can you please put us in a better place?" They said, "No we can’t." I said I would like a refund then and they said, "No we can’t do that either." So we drove around in our rental car for hours and hours trying to find a place to stay. Not only did we spend money getting here we had to spend even more money for a hotel room and they were very rude and would never give me my money back. I am so disappointed and I just can’t say how enough bad things about my experience.

I am very disappointed with my experience. When we booked this vacation package, we were told that breakfast would be included, that the hotel would be close to Disney, and that transportation to Disney parks would be provided. Unfortunately, none of those promises were fulfilled. There was no breakfast included, the hotel was much farther from Disney than we were led to believe, and there was no shuttle service available. As a family traveling with a young child, we had to spend a significant amount of money on Uber rides and car seats just to get to and from the parks.

If had an option to give no star, I would have done so. These marketing people simply cheat you. Don't get caught on their call!!

They pressure me into buying a VIP package which turned out to be limited and no near as valuable as they said. I’ve been asking for a refund for almost a year and a half. Now they said that if I don’t book soon, I would lose my $1800. They took my money under false advertising and then they want to fully steal it. How we have no consumer protection from this scammer companies. Absolutely revolting!

I bought into HGV about 20 years ago, then it was a great concept. Things like a decent room with washer dryer, daily room service and other minor stuff like a memo pad and a pen, a few bottles of water etc. were always in your room. Today it is no better than a Motel 6. Here I am at HGV Tuscany Village and when I checked in there was not even any shower gel, only one pack of tea etc. HGV is treating original owners like dirt so they can sell their scam HGV MAX Package. It would take me an additional review to discuss the escalating fees for everything. Why can't you just roll over your unused point for at least one year? If you don't use up all your points you either lose it or pay a fee to save it save it. This is totally unfair, it is robbery.

My husband and I are retired, in our mid-60s, and living on a fixed income. We were lured into a Hilton Grand Vacations sales presentation in May 2024 with the promise of a free Myrtle Beach getaway in exchange for a "60-minute" presentation which stretched to over 3.5 hours. Salespeople Ashley ** and Katherine "Kat" ** used emotional manipulation, financial comparisons designed to confuse, and sheer exhaustion to wear us down. We said no repeatedly. They pulled our credit without our express consent, which we believe violates lending laws, and immediately steered us toward opening Hilton Honors AMEX cards to cover the $1,800 each down payment.

The sales presentation was promised to last one hour. Four hours later, we were still trapped in a room with a salesperson who wouldn't take no for an answer. He shared personal stories, left repeatedly to "check with management," and returned each time with token concessions — a few extra points, a slight price tweak — just enough to keep us off-balance and worn down. He told us prices were going up after New Year's and that we had to decide RIGHT THEN. We now know that was a lie designed to hurry us.We were told this was an investment — real estate we could pass down to our children as a legacy. Nobody told us we'd be cursing them with a lifetime of financial obligation they can't escape either.

Don't do it as an investment. And know the fees will continue to climb. If I had it all over I would have never bought.

When we got the package, we were told that we can book at Marbrisa Hotel in Carlsbad. We took the package due to all those sweet talks. When we called to book, we were told that Marbrisa hotel isn’t available so they booked us with Homewood Suites, instead for June 18-21. I called the said hotel and I was told that there’s nothing booked under my name!!!! I called customer service back and the agent tried to call the hotel. She said she will email someone and will get back to me in 2-3 days. If I didn’t call the hotel, we will be traveling only to find out that there’s no hotel booked for us!