Hilton Grand Vacations

RECOGNIZE - PRAISE - ACKNOWLEDGE - and APPRECIATE this group who are in the trenches AND they DO make HILTON GRAND shine while NOT being on the phone - on another line - in a meeting - away from their desks - NOT in touch-in the "REAL" world of HOSPITALITY....They ARE HILTON GRAND _ TUSCANY GRAND ORLANDO: JESSIKA - KATEREH - MARYLIS - SARAH - AND JORDY -- NOTE: Order of import IS NOT an issue. JOB PERFORMANCE "IS!!" !!! Most SINCERELY - STEPHAN-BARBARA ** - ELMIRA, NY

Hilton also LIED about the unlimited availability this purchase would offer us, but every time we go to book a reservation, there is nothing available. We told the salespeople we like to travel spur of the moment and we were assured that wouldn’t be a problem, in fact, they said most people do that. Turns out, if you want to book a reservation, you must do it AT LEAST a year in advance. We’ve never booked a vacation a year in advance, and likely never will. This timeshare is completely useless to us.

He tried to sell us a Hilton Amex at 0%for 12 months for the down payment. He left so we could discuss. I expressed concern price and even when the 23k is paid in 10 years we still have the annual fees. Then when you do the math this costs us 1,136 per month. If we break the 5k down to pay off before Interest accrues I said we simply cannot add that to our budget at this time. He showed us three more less expensive plans but these won't get us enough points to do at least two vacations per year so that is not going to be of any benefit to us.

I also explained I switched jobs and am still not sure how my bonus will work yet and that is how we typically budget for our vacation each year. When we finally gave him the hard no Noah became enraged and verbally attacked my husband. He said, "You are holding her back. She wants to go and do this. You don't care about her making memories. She travels without you. That is a red flag to your marriage. You only wanted our free trip. Nothing I could do would have sold you this. You are holding her back and don't care."

He also slammed our folder down on the table. This was after numerous times saying there would be no hard feelings if we walked away today. They pressure you, do not give you a chance to leave and talk about it. He said these deals are only good for today. This was the worst sales experience ever. You don't always buy a car from the salesman but you don't expect to be verbally attacked when you do not. I have called to speak to their sales manager Dom and sent two emails. No response as of now. I doubt I will get one after reading many reviews.

and we have a great time. And my husband is confident In our marriage and never holds me back from this. Please do not buy these expensive useless timeshares. You will regret this.

Adding to the disappointment, I lost my well-paying job due to COVID-19, making the financial burden unbearable. Despite faithfully making payments for over three and a half years, we haven't been able to use our timeshare once. Our stay at the Trump Hotel was marred by deception. I demand release from this contract and strongly advise against engaging with Hilton's sales team if you value honesty and transparency.

Furthermore, they apparently used fake websites during the sales presentation that showed abundant availability at all the resorts, making it appear that we could travel the world on a moment’s notice. However, this was not the case. As an example, in 2017, we attended an owner's update at Mystic Dunes after booking a trip there. We were paired with a representative named Juan ** (lic#**). Juan promised us that if we upgraded, we would have access to a website exclusive to Platinum owners with boundless availability at all our preferred vacation locations and dates. If only that were the truth.

When we returned home, we found that the website looked the same as before, and we couldn't book any new destinations with our preferred travel dates. We called the exclusive Platinum Owners number for assistance, but it turned out to be the general phone number with long hold times. We were unable to find our dedicated travel consultant or receive our new exclusive login.

Furthermore, in 2023, we attended another "owner update" hoping to find resolution to these issues, and asked to speak with an experienced supervisor. We managed to decline buying into the "uppermost tier" (which we had previously been led to believe we already had) that "would solve all those issues". Under pressure by the timeshare sales manager to not miss a "VIP opportunity", we actually ended up buying an additional "VIP Package" from Aubrey ** (ID#**), that we thought would allow at least one week of priority access. That ended up being a deception also! We had no priority in booking the week, and holiday times are not included.

To add insult to injury, we both have to be present that week and attend another sales presentation-which we were not told of at the time of purchase! We finally realized that these various deceptions have been intentional, and that the only outcomes that timeshare personnel are seeking are in regards to their own benefit, regardless of the devastating loss to honest, hardworking families.

1. Sales Pitch - That's all this is, if your kid is going to become a salesmen then bring him to one of these pitches and you will see everything from good cop, bad cop to used car salesman. You can only check- in 10 minutes before your time, then they introduce you to your salesperson. Then they bring you in this 15 minute presentation where the guy shows you "Look at all the fun I had with my family doing this.." blah blah blah. After that you are walked back to your sales guy desk, he shows you a survey you took and highlights some of the key points that you said, butters you up talks about how much you are going to spend in ten years of traveling. Shows you to a suite you can book when you become part of the program and then after that the used car salesman comes out. "If you don't like this offer let me get my manager and he will customize one for you." The NUMBERS don't add UP.

2. REASONS TO SAY NO!! - The numbers Don't add UP, they kept going on about if you vacation for 10 years at 30 days a year you will be spending $60K .... Actually that's wrong because you have to account for travel to where you are going to go, food and XYZ. So Off the bat the present to you well if you have 22K points to use instead of money they you could spend those points at this destination, or this one... Well points don't get me to where I want to go and how much do they want for 22K points a year. $140K, yes $140,000 just to get you into the program and get started with those points.

So in 10 years you're saying I'm going to spend less than half that cost but you're asking me to give you that much money just today. Then after today I will be spending points but I still need to spend money on getting to those destination, food and whatever else I need but I'm "saving money". On top of that there is a yearly fee of $5k, yes $5,000 so in ten years I'm going to be spending $50,000 just for the yearly fee. So, I'm going to spend just a little under what I was going to be spending just on your yearly fee than what I would have spent on my vacation....

See the numbers just don't add up and it's not worth it at all, none of these timeshares are worth it from what I researched. You want to do a timeshare, just invest in some property and it will do you way better. Heck you might be able to find someone else who wants to invest in property and it's your way of a timeshare without the middleman.

Anyways I hope this help you to decide on not doing this presentation. TRUST ME just save your time and so you know my wife and I did say NO but if you do go make sure you wait until the guy comes to sign you out so you get whatever points that are awarding you and also it shows you were there during the whole presentation and they can't charge you extra that you saved for your room stay because they would say (well our records show you didn't stay the whole time so now we have to charge you full price for the room you stayed at). Take care and hope this helped to save you some time, grief and everything else in between.