Hilton Grand VacationsConsumerAffairs Unaccredited Brand
In 2017 I made a reservation at a Hilton property and at the end of the call I was informed I qualified for a special price promotion of 3 nights and 4 days at a Hilton Resort-- I could choose from several locations. I was planning a trip to Washington, DC so I ask for more details. I was informed that if I prepaid for the package I could use it any time in the next year. I placed the charge on my CC. Several months later I called to book my trip and was told there were no accommodations to call again in 6 weeks. I waited a few months and called to book and was informed I would need to bring my spouse with me. WHAT!!! My marital status is NONE of your business. I was told because this was a promo to sell TIMESHARES that I MUST bring my spouse. I tried to cancel-- made it clear that my marital status is NONE of their business but to no avail. I will NOT use Hilton properties in the future.
I've never bought these timeshares... Never would. Got caught in a moment of weakness just before Xmas 2016 - after a call with HHonors about some account issues. They asked if I'd 'just listen to a 5 min recording; and get 1,500 free HHonors points'. Ended up being a short recording about HGV, followed by an agent who continued with the sales pitch. I then paid $200 for a 'too-good-to-be-true' package in Orlando: 4 nights stay in family suite for 5. 15,000 bonus HHonors points upon stay. 2 person, 4 days, 3-night all-inclusive cruise out of Orlando within 6 months following the family stay. 1 free night at any Hilton in US awarded after the family booking. Sounds great, huh?
First tried booking a stay over Memorial Day weekend 2017 - with only 2-3 weeks' notice. Sorry, no family rooms available. (fair enough. suppose I WAS pretty last-minute)... Except: I could look online and find SEVERAL available family rooms - even at their 'HGV-specific' hotels. ('Yes. but not THOSE ones, sorry. OH - you DID see some online? Let me check. Hmmm... no, must have just missed it.' - Me: 'Umm... No; I just searched again and there it is!') Gave up on that trip and tried again later in the year - same result.
During this time; the agent would call me at random times in the middle of my workday. I have a very busy job with lots of meetings. When I would accidentally answer the call - not knowing who it was or if urgent - then realize it was them and tell them I was in the middle of a meeting - they would HARASS me to just stay on the line a few minutes so they could HELP ME book MY VACATION! I would ask if they could call me back after 5PM - but no - "Sorry, I'm only available during business hours" (MY WORK HOURS). After the 2nd failed attempt; I basically gave up - and hey: they stopped calling.
After the 1-year booking window expired (having failed to ever find availability at their hotels when I wanted to go); they called me up one random Tuesday and offered me ONE LAST CHANCE to SAVE MY DEPOSIT! For $49, they could (GRACIOUSLY!) extend the booking window by 6 months - or EVEN BETTER DEAL: for $99; they'd give me ONE WHOLE EXTRA YEAR!!! But... It was a LIMITED TIME OFFER!!! - and I had to decide to pay THAT DAY ONLY. Stupidly; I actually considered this for a minute. "Hmm... Maybe I CAN somehow save (most of) this wasted 'deposit' - and actually deliver on the trip I'd promised my family for the last year. I'll need to speak to my wife to see if we have a window in the next 6 months where we can go away."
Agent called me next day at 2:55. After that, I gave up. Several weeks later; Agent just called me again - wanting to talk about MY VACATION. Me: "If you are going to tell me that I have to pay more money to 'extend the window' - for a period over which you'll likely then tell me 'it's not available' - don't bother." Agent: "Oh. You don't want to pay to extend? Ok thanks - we'll just cancel and keep your deposit then." This whole experience was a total scam. Not only do I warn everyone to avoid HGV - I will personally avoid ever staying at a Hilton Hotel again - unless it is my absolute ONLY option.
Very bad experience. The sales person basically lied. And when I called Hilton back, they said another thing and asked me to pay when I want to switch destination. I told them, it was not like this and asked them to pull the phone record, then they put me on hold for couple minutes, and came back saying that no matter what was said in the phone call, you have to pay to switch. WTF, is like they admit that the salesperson can lie to get money and fooled customer!!! Then why bother recording. THIS IS COMPLETE BS. Terrible terrible bs. So I asked for the refund and hopefully it will be returned.
Here are some background to this story. So I booked Hilton using my point then they transferred me to this timeshare vacation deal pitch basically. I know about this kind of promotion because I have done it before at other hotels and it was ok. So I listened. Then the guy keep pushing me to buy saying that for $99 I can booked anywhere from Orlando, Park City Utah, Vegas and Myrtle Beach for 4 nights. He mentioned I will get $200 credit after the stay and I had to do 2 hours tour. I kept saying I can't decide then he said he will give me 5000 Hilton points on top. Then I asked, so what is the expiration, he said March 2019.
He also said that he will put as Orlando then later on I can freely change this to any other destination he mentioned. Then, I agree... Little that I know this was deceiving and Hilton won't honor this sales pitch. Anyway super bad experience. PLEASE DON'T EVER BOOK THIS STUPID VACATION THINKING THAT YOU GET A DEAL. I just want to give everyone warning, that's all.
Purchased vacation from Hilton for my spouse and infant. When I went to book, I was told they have availability, but I can't do it because the room is only for 2 people and my infant counts as a person. Disappointed I was told I could book with my child and now that I go to book they won't let me.
My family and I stayed at the Hilton Orlando hotel. I got a 4 day, 3 night stay for $99 plus points and a $200 print out voucher which I was told was going to be $200 cash. It was not. The salesman Abraham was nice and the pitch with Mike was fun but we didn’t want to buy. The deal that was being offered was too good to be true. The information presented to us had "fine print" that a buyer would not see until contract was signed. Also, the back and forth car dealer routine. All the pacing Ab did, stating that he worked hard to get us a “deep discount” and returning with a paper full of predetermined calculations that was obviously standard was hysterical. There was no way you go from $39k to $12k in 30 minutes. The hotel we stayed at was nice and new but far away from the presentation hotel.
If we stayed at that hotel, we would have purchased the $1,700 rental package because the apartments were beautiful. Yes, Ab’s manager tried to sell us a timeshare after Ab couldn’t and then offered us a $1,700 rental package. We had to pay for an Uber to and from to go to the presentation! Not happy about that. There was slight pressure to buy. I can see why some people get roped in. You want the “deal”, don’t want to disappoint the person “helping” you get the deal but stay STRONG. They let my husband and I discuss. We walked out with $200 free night which we picked the brand of hotel and have 6 months to use plus my bonus points. We will never consider purchasing. There is no real deal to be had here.
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While booking a Hilton Hotel I was asked if I would like to hear about a travel opportunity. Stupidly, I said yes. The short of it is this is they take your money and it's theirs from then on. You cannot get it back. No matter what happens. If the dates change or you'd like to switch where you're going, they will make it sound easy but it won't be - things won't be open on those dates. You'll need to argue. They will arbitrarily charge you more money to keep your reservation open. And ultimately, you will continue to get phone calls and emails from them until you block their numbers. If I could give this business negative stars I would. I'm not ever staying at a Hilton again just because of it. It's a scam and I wish I had just googled them before I said yes to anything.
I had travel abroad, utilizing Hilton Hotels and I was ok with the services. However, one day I received a call from HGV and find out the Hilton has poor business ethics. Offer you 3 nights. Find out the big offer is not after all anything but taking your money. Be aware of this company. Do not take any vacations until you know.
I am so disappointed with Hilton Grand Vacations. I purchased property in Hawaii back in 2016; and now that my financial situation has changed I called to see what options were available and was basically told that I was stuck with this property and that I HAD to pay no matter what happened to me financially. This company is the absolute worse out here!!! I have called and been bounced around the entire company and NO one is able to help me. If you are considering to purchase with this company RUN FAST!!!
Here's the thing, in order to enjoy your HGVC ownership, you have to LOVE to travel, be flexible, plan ahead for the best weeks/resorts and not buy from Hilton. I got into timesharing in 1991 with my first resort in Fort Lauderdale - which is not with Hilton. I decided to purchase with Hilton in 2011 at one of their properties in Las Vegas. I purchased this unit from a trusted seller on eBay for a LOT less than they were selling directly from the resort. When I went to the resort the lady there told me I would not be allowed the same trading options as if I had purchased from the resort - not true. I get the same exact benefits as any HGVC member. In 2013 we received one of the special deals to go to Myrtle Beach to check out their new resort, Anderson Ocean Club. After viewing the resort, we did decide to buy and 10 grand later we walked out with a shiny new timeshare.
I own every other year at the resort in Vegas (even years) and every other year at the resort in Myrtle Beach (odd years). It's a BIG mistake to buy from the resort. They give you free "bonus" weeks to use, but it's not worth it in the long run. If you want to own at Hilton, or any other resort for that matter do your homework. Don't buy at a resort in Hawaii - the maintenance fees are crazy! You can still trade out with Hilton to go to Hawaii while paying half of what you would to purchase in Orlando or Vegas. You can also purchase a one bedroom unit and trade it out for a larger size. We combine our points and use them every other year to get a larger, premium unit (example - next year we combined our points to stay a week at the new Oceans 22 in Myrtle Beach in the penthouse, THREE bedroom, ocean front unit).
After my first timeshare purchase, I was very reluctant - but I have been able to use my week thru RCI to travel all over the world to the most amazing places I might not have otherwise been able to do. If you want to own, just do your homework and get the biggest bang for your buck. Hilton has amazing properties. We are super glad we own with them and enjoy spending time with friends and family at their first class resorts. Good luck and HAPPY NEW YEAR!
I’m a Hilton diamond member and got offered a 3 day deal at the end of one of my calls. I thought - why not? I travel and it was a great deal. I paid the fee and told them I would plan my travel at my earliest convenience. The stalking started shortly after and never stopped. They called, and called, and called. I was at a Hilton hotel in South Beach and a representative found me at the pool and tried to get me to book. I finally booked something for Vegas and went through the hard sell, wearing even them down. I left, and the phone calls kept coming. I had to block their numbers, and then they just started calling from other prefixes.
Almost 2 years later I answer an unknown number while waiting for Lyft, it was Hilton Grand Vacations. When I told the guy I didn’t have time to talk, he HUNG UP ON ME. To this day, I get calls almost daily, from numbers all over the US, that are linked to HGV. I’m extremely disappointed that Hilton has their name tied to this. Best advice? DON’T EVER SIGN UP.
A biggest mistake a consumer can make is to buy timeshare with Hilton Grand vacation and there are the reasons. From Financial perspective, you may pay more than $10K for purchasing the timeshare. You must also pay more than $1K annual fee (which will give you annual points for staying in a resort for several days). You then pay additional booking fee, if you want to stay in a different property from your timeshare property (do you want to stay in the same resort every year?). If you cannot use your annual points for vacation for that year, you pay additional fee to save your points to use the next year or convert them.
From practical perspective, it is extremely difficult to book reservation for the location of your choice, if you need to go on vacation during school breaks, because too many timeshare owners are trying to book the same location and they have priority over you because they own the timeshare in that location or they paid a lot more to Hilton.
From the perspectives of a timeshare owner: People who do not own timeshare are treated better because they can reserved the resort that you want by Simply paying as a resort guest without the annual fee and upfront purchasing fee. You, as the owner, cannot book the resort because it is not available to owners at the time when it is available to public. You already paid the annual fee, but cannot reserve the resort at the time you want unless you pay the daily rate on top of your annual fee. To be honest and fair: If you want to live in the same resort every year and have the financial flexibility to pay for the timeshare purchase and annual fee, it may not be too bad to either invest (the sales pitch) or waste (your logical reasoning) some money and frustration on Hilton Timeshare. Good luck.
Due to a change in circumstances, we contacted HGVC regarding a buyback on our contract, which we upgraded 2 years ago to a brand new property. I am truly speechless. If what they said is true regarding the value of our contract, they should be charged with fraud for over-promising and over-inflating the value of ownership. If you are contemplating HGVC, all I can say to you is DON'T DO IT! Read on for the email they sent to us:
"I recently reviewed your account with Hilton Grand Vacations and unfortunately it would not be very beneficial to sell your timeshare interval at this time. Based on resale market analysis we believe your timeshare will resell for approximately $3,000 to $4,000. There is also a 25% commission due at the time of sale. As your loan balance is currently $17,807.30, selling the timeshare at this time would mean that you would have to pay a large sum of money out of pocket. However, if you would still like to pursue the resale of your timeshare and you are willing to pay the difference out of pocket, please respond to this e-mail and we will contact you with more information as soon as possible."
I am a Hilton Honors member. I recently received a three night vacation for $329.00 at the Orlando Hilton for listening to a ‘vacation’ presentation. My cousin accompanied me, and we are both in our 70’s. We had a wonderful room, a delightful stay. We went to our two hour presentation at another Hilton Vacation hotel. We were given donuts, juice and coffee. Our ‘vacation’ rep took us to hear a presentation by Mike, and he was very personable and quite funny. Then our sales rep guided us to a small cubicle and made an informative presentation about Hilton Vacation Shares. She was very nice. At no time did my cousin or I feel pressure.
When we said ‘no’, she left, and another rep came and gave us another offer. It was a one time package for $1,700 plus. Actually, it was a fair price for a week’s stay at an upscale Hilton. The only reason that I didn’t buy it was because I often stay at a nearby resort for less. Overall, the salespeople were polite, informative and non aggressive. If I had been ten years younger, I would have bought one of their vacation packages. I don’t travel as much anymore. However, I can say honestly that my hotel stay and the vacation presentation was a positive experience. By the way, I received a $100.00 reimbursement voucher for when I stay within the next six months at a Hampton Inn, as well as 15,000 Hilton Hotel points. Overall, a positive experience!
I have no clue how these scam artist are still in business. I consider this the worst investment I have ever made. I wasted over 50 grand on the West 57th NYC property. A few months after purchase I had one of their representatives call me to try and sell me another property in Colorado and proceeded to tell me how bad the investment I made in NYC was because I can get more points by trading in the NYC property and buying his and it would only cost me an additional $17,000.00. Needless to say I wasn't very happy. We have had ours for eight years and it upsets me every year I have to pay them the $1700.00 a year in fees. I will never get my monies worth and you will not either if you join. Tell them to take their free vacation they offer you and shove it where the sun does not shine.
All of these reviews contain the same complaints. How Hilton Grand Vacations is still operating as-is is beyond me. Apparently they could care less about all of these complaints. I sat thru a presentation on 12/8/17. And, I signed. I signed because it seemed as if it would be a great option for me. I love to travel. The destination choices are almost limitless. I did some math (with the numbers they presented) and the math worked out in my favor. However, they DO NOT present all of the information to you and they DO NOT present all of the numbers to you.
The details are buried deep in the bowels. It was day 5 (since signing) and I decided to really dig deep into understanding what I had just purchased. First off, they told me that an average stay would cost 220 points. At the presentation, I ran the numbers in front of the rep and said 'Wow, that's almost 15 nights - that sounds great'. He confirmed my calculation. However after looking at the fee schedule for their properties - nope, 220 is NOT an average per night cost. I thought I would be getting 2 weeks but instead it was more like 1 week. Then when I took into account all of the fees to book, change, move points, (WHO CHARGES FEES TO USE WHAT YOU BOUGHT???) and the yearly maintenance fee and read reviews regarding the difficulty in using the program I decided that I needed to get out of this ASAP. I was at work.
I told my manager - I need to leave - now. I ran home, got the contract, found the contract rescission form letter, faxed it in and also sent it via FedEx Overnight just in case they claimed that they never received it. I am so glad that I caught my mistake in time to cancel (you have 5 calendar days - at least that's what my contract stated). Also, as others have mentioned, I never received the $200 voucher. When I contacted my salesperson he stated 'I put it in your owner's bag for you'. Sorry, dude - you did not. And, apparently this is standard operating procedure. SHAME on HILTON!!! I put the entire cost of the program on my new Amex Hilton. Per the rescission laws, they have 20 days to return my money. I am hoping and praying that they do that. We shall see.
I have received 26 phone calls from Hilton, today, saying that I have received a special for my area code. I have tried to unsubscribe, answer the questions and even asked for a supervisor. Oops, make it 27 calls as another just came in. This is insane.
Long story short, I was sold on the 3 night stay and sit through a presentation (12/7/17) with Hilton because I was interested in possibly buying. The sales presentation was top notch and very catchy. Once in the back with the sales guy he stated that "Today I will not ask for any money"!! 2.5 hours later he was asking for 37,000.00 dollars for 8400.00 points!! I’m like, “Hmm I thought you were not going to ask for any money??” I then looked at some less expensive plans and got down to the 15K range and I was actually thinking about it. What kept me from moving forward was the loaded sales pitch!! I just felt Hilton was trying their best to sell me some BS that would not work for me!!
I said I would like to think about it and we were staying at the hotel and I could let them know something today… Well, they said I had to make a decision cause they tour 100 people a day we they needed to know now and that's where they lost me. They could have offered me 10k cash and I still would have turned it down. In a nutshell, Hilton is not trying to save you money on anything. I am glad I read the reviews on this place cause it seems no one is getting what they are actually sold and that is unfortunate! I am sure there are some clubs that are legit and maybe even Hilton has satisfied customers! 1-2 bad reviews can be overlooked but not hundreds from multiple sites.
They have the most adept of speakers for the presentation, but the entire thing is a scam. There is no discount. There are no places to choose from. They present it as if you will save money but you will only be spending money with fees. Very disappointed in Hilton. They must get rich out of scamming people. I really don't know how they sleep at night. They are robbers disguised as faithful people, which are the worst types of people in this world. If you sign up, not only will you be signing up for over 100,000 in the trash, you will not receive a discount, and you will be throwing away thousands of dollars every month.
Received a promotional email as a Hilton Honors member, for a 3 day 2 night stay at a Hilton resort. Price: $218.90 for 2 nights. I signed up, and was unaware that I would have to sit through a 2 hour presentation until I got my confirmation email. Which was also awkward, I had to call several times to "confirm" my reservation. Who does that? Anyway, I figured a 2 hour presentation wasn't a big deal, and pressed on. Upon my arrival, I had to go to another hotel to get my "welcome" packet which included 2 zoo tickets. I was unable to change my tour time to a more convenient time (they were "booked") and I was there on Thanksgiving so one of the days I was there was, of course, off the table as they weren't open.
No attempt was made to work with me. Then I was told my husband had to attend because I was married!? I had no idea, and he was not able to attend. I then started getting emails that I would have to pay another $198.70. They also note my original amount paid as $179.10. Where'd they get that number from? To add insult to injury, I was charged $104 for the zoo tickets upon check out! Do not do business with this company. Their affiliation with Hilton is disgraceful.
YOU CANNOT SELL the timeshare and you cannot get out of paying the maintenance fee. FOREVER. There is no resale value of the timeshare. GOOGLE Hilton timeshares for sale and you'll be inundated with desperate sellers trying to get out from under this scam. Hilton should be ashamed of themselves. The thieves cleverly disguised as salespeople for Hilton should be arrested. We were completely conned into buying the timeshare. I challenge Hilton to make this right with me and all the other disgruntled customers on this website. If they have any integrity at all Hilton will make this right and preserve me as a customer of their brand. What they may not realize is how much I plan on not spending with Hilton because of this experience. As others have stated here, the entire system is set up to charge you for everything.
Our family has been an owner for 7 years and every vacation has been top notch, we were able to go to Hilton Hawaii Village, Park City and New York City and have it be affordable. Great overall experience.
If there were negative stars I would have given them a negative score. Do yourself a HUGE favor and do not EVER purchase a timeshare with this company. We went on a paid trip sponsored by this company and met a very nice saleswomen. She did a great job convincing us to purchase a timeshare, WORST DECISION WE HAVE EVER MADE. We purchased (and paid in full) August of 2017. We are doing everything we can to use the points and sell this terrible investment. I can't hit all of the negatives but I will start with everything you attempt to do has a fee. If you have unused points at the end of the year you have to pay a fee to roll them over, every time you make a reservation at one of HGVC resorts you have to pay a fee, If you paid to roll over your points until the next year and you cannot use them you lose them.
If you were given "bonus" points you cannot use those points with your normal yearly points. You have to make two separate reservations and guess what? Pay TWO reservation fees. So for example, if you have 1K bonus points and 500 regular points and you are trying to make a reservation for a HGVC timeshare for 1500 points at a certain resort for 7 days. You have to spend your bonus points for a 4 day reservation and use your 500 points for a 3 day reservation. You would think you could use the 1K bonus points for 5 days and use your 500 points for two days of the reservation to use all of your bonus points but you have a 3 day minimum to make any reservation. No exceptions. It is a total scam. Again, I will say that our saleswomen did a fantastic job of selling the timeshare.
We went in and did no homework on timeshares because there was no way we were going to purchase one. There is nobody to blame but ourselves for letting the saleswomen con us into purchasing this timeshare. If nothing else leads you to believe that this is a horrible company this should do it. I have called and emailed HGVC referencing selling our timeshare. The response for both email and phone call stated that due to a high volume of customers attempting to sell their timeshares they will not be able to get back to for 21 DAYS! They are either full of ** (more likely) or there are sooo many people regretting their purchase of a HGVC timeshare that it truly takes them 21 days to return a phone call or email. Either way it sums this company up perfectly. They don't care about you after they have your money. If you absolutely feel the need to purchase a timeshare do yourself a favor and don't purchase one from Hilton.
I purchased a stay at a specific luxury hotel - Hilton Grand Vacations. When I called 5 minutes later to make the reservation, I was given the old bait and switch. They told me that my reservation was at a much inferior property. When I told them the offer was crystal clear and I even repeated it back to double check. They said they would listen to the recording and it would take 3 to 5 days. I then asked for a refund and was given a very difficult time.
On my yearly statement there is a voluntary fee for ARDA whatever that is. At the bottom of the statement it states that if the amount is not paid in full there will be a $50 charge. I have asked them to take it off the statement and they will not. The last 2 years they have sent me an email after me calling 3 to 4 times stating that they are waiving the voluntary fee but this year they say there is no way they can send me an email. The supervisor is telling me to just short the payment and it will be ok. I bet most people don't even see this and just pay it.
I am a Hilton Honors Diamond with interest with buying a timeshare. Please learn from my mistake, do not waste your time. All you will do is waste time. From the first call to follow-up with the "rebate", you will waste time and will never receive the rebate promised. You will receive excuses. Hilton Grand Vacations is a scam.
They make you believe it is a great deal but it is NOT!! Wow, this company is a scheme. They WILL jerk you around after you have signed up and you immediately will regret ever taking their call. From the start they make you promises like free meals or vouchers and then they yank them away saying "oh we did not promise that" or "oh that only applies to this other package." Be forewarned... Please.
As just ONE example, I was promised a $100 voucher toward a park (AFTER I was promised a $200 dollar meal voucher on top of the $200 toward a future stay... And they said "oh that only applied to this other package in a different city...) I went to redeem the voucher before purchasing the park ticket and, when I asked the front desk how and where I should do that, they instructed me that I was actually supposed to purchase the full ticket from the Disney shop in the building and then once I finish the "tour" I would get a certificate that I would submit to get a rebate.
Well, I finish my "tour" the day after I go to the park and they tell me that it does not work that way... And that I will not get that rebate that way. I then call the Hilton Grand Vacations folks to try to remedy the situation (you'll notice a theme of "pass the blame to someone else in the company... And make the customer do all the work to fix it) and they say it is the hotel's fault and I need to talk to them to see what they can do. WOW... Basically "you fix it, we can't help you." I called the front desk and no answer... MULTIPLE times. Seriously, if you want to be treated like crap then go ahead and sign up for their scheme. But, please, from one consumer to the next, I hope you stay FAR away.
We called to make a reservation in a Hilton Hotel when we were on vacation in Ireland. They then referred us to a sales line saying you can get extra points if you buy a vacation package. Since we know we are going to be traveling a lot in the future and they had a package for date and time for one of our vacation we decided to purchase it because they said we could hear their sales pitch at anytime during that stay. In booking the package which took 1.5 hours, it was scheduled for 3 nights 4 days. We received an email from them asking us to confirm the reservation. My husband called and they said we had to listen to their sales pitch at 1 pm in the afternoon on Friday.
We said that time does not work for us and asked for another. They also changed our reservations to 2 nights and 3 days which is not what we had previously discussed. They were not willing to work with us on either issue. We had to cancel the reservations. They are suppose to refund me which, I looked in my checking account they charged me $19.95 to do and still have not refunded me? This has caused us a huge inconvenience to find another place to stay. Not only did they lose our potential business (like I said we will be doing a lot of traveling in the near future), but they lost my trust in the company. I am not sure I want to be a Hilton Reward Member or stay at their hotels I am really not impressed. During our 17 day travel in the UK we only stay at Hiltons.
After trying to cancel a hotel stay at a Hampton Inn. I was asked if I would like to speak to someone about getting a credit. I agreed and was transferred to another operator who sold me hard on putting down $250 toward a vacation that would give me all this free stuff if I used it within 6 months... yes, I did it :( Well, circumstances and illness made it so that we couldn't take that vacation within the six months so I was sent this email:
“My name is Genesis **, your reservation agent with Hilton Grand Vacations. Thank you for purchasing a great discounted getaway with Hilton Grand Vacations. I noticed your getaway has expired with $249.00 on file and I would like to go over some renewal options and/or location swap with you so you can still utilize your getaway instead of it forfeiting out. Please contact me as soon as possible before the opportunity ends and you lose out on your getaway as well as the money you have placed on file. I am in the office Monday-Friday 2pm-9pm EST. I am looking forward to speaking with you, Please do keep in mind my invitation for this time sensitive opportunity will only be valid for the next 48 hours. Have a Grand Day!”
When I called they said I could still have my credit IF I spent an additional $250 that day!! What?! They are holding my money hostage. They won't even give me a credit for just staying at a Hilton hotel. I HAVE to spend more money or I will "forfeit" my money on file. I said I wouldn't be spending more money. 2 months later I get the EXACT same email. I let them know I would be contacting my lawyer. They responded that they have me on "voice recording" agreeing to the forfeiture. PLEASE DO NOT FALL FOR THIS TRAP. I trusted them because Hilton/Hampton sent me to them. Huge mistake.
I received a call from the Hilton Grand Vacations describing this "great deal" to book a vacation at any time I please for only $249 for a 3 nights 4 day vacation in Orlando. The woman, Kelly, was very good at her sales script and would not let me interrupt her, saying my name about 60 times during the call, and also making sure I knew that the line was recorded another three times. I was being polite and letting her finish, keeping me on the phone for over 40 minutes. I declined the special 4 times throughout the call and she would not let me off the phone.
Eventually she started yelling at me asking if the fact that I didn't want to give her my credit card information and that I was not interested in a vacation at the moment were the "ONLY ONLY reason" I didn't want to take advantage of the offer. I kept trying to explain that she was not going to convince me and that I was going to dinner. I had to just hang up because the screaming was so loud.
I understand if she's giving me a reason that my excuse is invalid because that is a well known sales technique but after declining four times she should have gotten the message. I was convinced it was a scammer who had obtained my information and just wanted to steal my credit card information until I read these other reviews. Thank God I didn't give in to her intense pressure.
Regardless of the negative reviews, we had a wonderful experience. Everything has a "fine print". If you listen and ask questions most of these mishaps could be avoided. Almost all of the comments below, I was informed of by our agent. I found them to be very flexible within the guidelines that was given up front. The hotel we stayed in was wonderful! My three kids had the time of their life. The tour was only 2 hours. There was no pressure to buy. They let my husband and I discuss. We walked out with what was promised. $200 free night which we picked the brand of hotel and have 6 months to use plus my bonus points. We are definitely considering purchasing in the future. Again just listen, read, and ask questions. We love it!
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