Consumer Complaints and Reviews
I paid approximately $250 for the 4day/3night package in Myrtle Beach at the Resort of "my choice", with 10 properties to choose from. The sales people have called numerous times trying to get me to schedule a date because "they are booking up quickly". I called Oct 13th to book my stay for March, 2017. According to the rep I spoke with, the only property available is the Carolinian, not to be mistaken with the Carolina Resort. After a quick search on the internet to scope out the Carolinian, I can get a room for $57/night. He said that rooms at other properties would become available in Nov. We'll see... but based on other reviews I seriously doubt it. If we are able to book a different property and are happy with the visit, I will give a positive review. Otherwise, I'll let you know what happens in Nov. This has SCAM written all over it.
Paid $250 for a room upgrade at the Pacific Grand Palisades in Carlsbad. Tried to check in early and it apparently took 8 hours to clean the room. We got in 15 mins before check in. Hated the room. The beds were the hardest things I've ever slept on. Toilet loudly ran all night. Asked for a late checkout. Only offers a whole 30 mins and each additional 30 mins we would be charged $25 more. We were forced to do the timeshare presentation regardless of the fact we did not want to buy. They would charge us another $250 if we didn't. They then proceeded to purposely take 3 groups ahead of us though we arrived prior to them. So my 4 children had to sit and wait while we completed this and were starving until then. Long story short it's not worth it. Just stay somewhere else!!!
Hilton offers these short stays to owners of their resorts to look at a new resort and sell you more timeshare points. My recent stay at their new facility in Myrtle Beach was not very favorable. First they cut one day off the normal stay time for these offers. That did not leave you much time to enjoy the resort. You check in after 3pm, the next day you spend a couple of hours hearing about the resort. And the next morning you leave by 10am. With the talk you did not even have a full day to spend there. The place is located in a very tight spot with grounds not decorated well. This is very unusual for this vacation club. They charged for parking where all other resorts have free parking. They are located in a bad section of the island; looked very rundown. They had no restaurant and their store was inadequate. The grocery store nearby was old, dirty and inadequate. The pool area was too small and not pretty. They also had music too loud.
The condo facility was not the quality I am used to getting at a Hilton Vacation Club resort. The furniture was cheap looking, and the walls were not even decorated well. Night time lighting was terrible. One of my other complaints is they always give you a deal for sitting through the sales pitch. They gave a stupid cheap umbrella. There were no discount too given for amusement or restaurants and that was unusual. To get a luggage cart you had to wait over one hour. It appeared they only had two. The kitchen in your condo was not equipped well. There were no placemats, salt and pepper, and many missing cooking and serving dishes. Also the number of glasses and dishes was very low. I would never stay at this resort again. If this is the direction the company is going with their resorts then they have ruined their concept and cheapened a resort that was once at the top.
Lastly, I am very dissatisfied with the exchange organization they use, RPI. Most companies are now using Intropol which was all high end resorts for exchange. When you make an exchange with RPI you do not get anything near the quality of your resort. The last three exchanges have been very disappointing. I ended up leaving each one father a few nights they were so bad.
RCI has slipped and Hilton is going down so I guess the two are hand in hand. When you consider the thousands you pay to purchase in Hilton and the annual maintenance of over $1000 a year, you are not getting a good exchange with RCI. It is time they offer you a chance to join the other exchange company. During my recent sales pitch I learned only 3% of the owners exchange with RCI. That should tell you right there that the RCI exchange is not worth it. But you can never get your money out of buying these resorts so at least a better exchange program would improve it.
I have been a loyal Hilton customer for years. This brand completely tarnishes the reputation of Hilton. I purchased my timeshare one year ago. Trying to book a trip is impossible. I have been on six trips in the past year and couldn't use HGVC or RCI for the locations I visited. DO NOT BUY THIS TIMESHARE!
I will give you the scoop as I see it. First, don't expect something for nothing. The accommodations were 2 star hotel. Fortunately, I did not have to travel far to get to it. The sales pitch was what I expected, all the pluses as to why you should buy a timeshare, and they were very convincing. The atmosphere, was very pleasant, ocean front view with about 15 other parties getting the same rap. Now I understand why this is performed in September, all the kids are in school and all the seniors become the targets of situational sales pitch.
After purchasing the standard share (15K), we spent the night reviewing online consumer affairs and other gripe sites and came to the conclusion that most likely the ability to obtain a week using your point without fees are small. Nice to have things online but if the service isn't there then why be a club member. The best value is to use the club and have a reduced rate for the nice room. I think this would work out only if the prices remain reduced.
We decided to print the letter in the hotel to stop the contract, and delivered it to the sales reps the next day. Nothing wrong with buyers remorse!! They were professional at all times. They even pointed me to the nearest post office where I sent my letter to the given address via certified mail. Apparently, the post office officer gets lots of business and is very helpful knowing that you are another one to send a certified letter. Overall a bad experience only because the accommodations were poor and entering realville when it comes to need to having a timeshare.
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We bought a timeshare with HGVC for 1 1/2 years ago. The attraction was 100% the promise "you can stay at any HGV location for one week anywhere in the world with easy booking and availability". So far we have been unable to book anywhere we actually want to go. With annual maintenance fees, booking fees and rollover points fees, we spent $2400, over the actual purchase cost, for 6 nights in Myrtle Beach! Resale is not an option. A call to the "resale dept." got only a message to leave an email address and they claim they will get back in touch within 21 days. After contacting attorneys and companies that can get you out - for $2500 or more, I learned what legal robbery really is - the timeshare industry. Do not be fooled by the reputation of Hilton. They will steal you blind.
Hilton has always upfront and honest with us in a world of sharks (we own with another company as well). We feel like the timeshare "forces" us to take vacations that we normally wouldn't take. I cannot put a dollar value on the memories. Sure we could get a hotel room, but then we are busy running out to eat and spending more money. The full kitchens and laundry in our rooms allows us to relax much more. Everyone's situation is different. I see people complaining about a 3d/2n vacation for $159 at a Hilton property. Really? Something to think about.
If you are on this site you have no doubt travelled through the parched and barren desert that is known as Hilton Grand Vacations Club. To be frank, the only sure way to be shed of this abominable millstone around the neck of you and your family is to graciously walk away with your head bowed admitting defeat. But, you do not walk away defeated forever.
No, with Hilton Grand Vacations BEHIND you there will be a hopeful future for you and your family; no more awful website to try and book a reservation with vernacular that you can never understand like "open season," "home week," "conversion fee," etc.; no more conversations on the phone with persons who while sweet and certainly friendly to pets and other creatures cannot speak clearly nor succinctly; no more hidden fees to convert what you already own to a hotel reservation; no more calls from "Marcus" or "Melody" asking you to pay $159 for a "free" weekend to see the new property that you will never ever go to otherwise; no more clenched fists of rage when you call about resale inquiry and are told your message will be returned "in 21 business days" - Sweet Mary Mother of Our Lord who does business like this?!
Hilton Grand Vacation club, that's who. I would encourage you to call Dwayne ** who's title at Hilton is "Brand Champion." Or you can email him at **. Perhaps he would benefit from these anecdotes about how the Hilton "brand" is taking some hits with the pernicious business practices that are being perpetuated in the Hilton name. As has been suggested in the thread "Class Action" is a good idea, but in all honesty I don't have any more energy to commit to Hilton. It's all been used up while on "hold."
I accepted the Hilton Grand Vacations promo for 3 nights and four days $115.83. I told the rep that I was not sure on the destination but he said no problem. He put a destination down and said I could call and change it within 45 days. I called approximately a week later and was told the destination I chose was for only 2 nights and 3 days. I was upset and asked for a supervisor. The supervisor would not honor the choice I made, but gave me 3 other destinations to choose from. I told him I would call back in the a few minutes with my decision. I talked with my husband and we called back again with our new destination choice. This time the rep on the phone raised the price on me. I got angry and asked for a refund and we conveniently got disconnected and the rep did not bother to call back.
So again I called explained the situation and asked for a refund. I was disconnected again. Again I called and finally got met refund. Hilton is running a bait and switch SCAM. Everything they promised was either less nights than originally offered or at a much higher price. WARNING DON'T sign up for Hilton promotions! The Hilton employees I spoke to were George, Terika, and Laud.
I have owned a lovely 3 room time share with HGVC for 20 years. I no longer use it so I decided to sell it. Ha! What a joke. To buy one just like mine new cost $35,000 or more. I tried to call but all you are able to do is leave an email address and they claim they will get back in touch within 21 days. They reply and tell you that you can sell your time share for $3000 and that the fee is going to be 25% of that. So I reply and it has been near another month and they still have never replied yet. They seem to be milking this out so that it will be time to pay my yearly maintenance fee again, $1400 per year, for something I won't use, once again. I have enjoyed this place for many years but since they were bought out they stink. Stay away from HGVC, stay very far away from them.
Let me start by saying that I was a Hilton honors member for years, and a diamond one at that. I booked a tour with Hilton Grand Vacations in March of this year. I signed up for Myrtle Beach, SC and was put in the Carolinian because the Hilton was apparently full. They had plenty of rooms when I checked online, though. No biggie, the Carolinian was nice enough. I don't remember the name of the girl who took me on my tour but she was very nice, not pushy, and I ended up not buying a timeshare. Then as I'm leaving another woman tries to sell me on another pre-paid tour, this time for 5 to 7 nights depending on where I went, and she assures me that I can cancel at any point as long as it's within so many days of my stay. I thought "why not", this wasn't so bad.
But then I get home and after a few months of making payments for this thing, several factors, including a death in the family, made me realize that this isn't the best time to be planning a vacation. So I call to cancel my plan, only to be told that I can cancel but I won't receive any refund. NONE. So I email them to send my official cancellation, letting them know I was canceling primarily because of a death in the family, and again requested a refund hoping the first lady told me wrong. But I immediately got a curt email back stating that I could cancel but there would be no refund.
IF SOMETHING IS NON REFUNDABLE, IT SHOULD BE SOLD AS SUCH!!! It is deceitful to tell someone you can cancel at any time and not mention that you lose any money paid. I also have a problem with this practice in general. If you aren't providing services and you aren't out anything, you shouldn't be charging people. It's unethical!! So bottom line, Hilton Grand Vacations are deceitful, unethical, crooks, and the vacation packages aren't that grand. I recommend steering clear, unless you are ok with losing any money paid in in the event that you have to cancel.
Scammed at presentation - HGVC were suppose to combine our Las Vegas & Tuscany timeshare to one payment, they did not. We now have 3 enormous payments which we can not afford to pay. Both of us retired, 546.00, 400.00, & $180.00 a month in payments. Pitiful how they pressure you, then lie about the final sales.
When I booked a room in Hilton in Chicago, I was transferred to this offer of 3 nights stay and I paid for stay at Myrtle Beach. I reserved and had to cancel and paid penalty. There were black out dates for most of July and first half of August. I booked from August 21 to Aug 24, 2016 way in advance. I did not know how many properties Hilton has at Myrtle Beach but I was booked in "Carolinian Beach Resort". I was NEVER told that it is not a Hilton Property! When they sold me the package, I was told it was for 3 nights stay at Hilton!
After I got there, I realized I was cheated but I did not make the fuss about it because I did not want to spend a day fighting them and another day taking a tour and checking out next day. But I lost any trust in them. I was told they put me in this hotel because Hilton was booked. But it was not true either. I saw sign of "vacancy" at Hilton property as I was walking by it!! I felt they were dishonest in how they conduct their business. I listened the sales pitch and said everything was great about their offer because I did not want to prolong the meeting and waste their time as well as my time as I knew I was not buying. At the end I said, I did not want to buy it. Then they offered to sale me vacation packages, I declined it too.
We purchased at the New York Hilton Club in 2013. We have stayed there four times and are going for our fifth trip next week. The facilities and amenities are great. We also had one stay at the West 57th Street property and one at the Anderson Club in Myrtle Beach. The key to this is to sign up for a home property that you are willing to visit repeatedly. There are two main reasons for this. The first is that you can book at your home property earlier than you can other properties. That makes it easier to get a time you desire. The second is that the amenities tend to be better at the home property. For example, at the New York Hilton, we get breakfast. We also have wine and hors d'oeuvres each evening. When we stayed at the other properties that was not the case.
The cost plus the maintenance fees come out to about $50 per night less than you would have paid to stay at the hotel so while it is cost-effective you are not saving a bundle. That is why it needs to be a place that you can enjoy staying. Travel also needs to be taken into consideration. We are a four-hour drive from New York City. It is close enough for us to get there easily but too far to drive back and forth from home (This from someone who drives two hours each way for Baltimore Ravens' home games). Traveling longer than that and going by air creates more of a hassle factor.
Since we have joined, we have seen approximately 12 Broadway plays and have three more scheduled for next week. Having a hotel in the heart of the theater district works very well for us. Add to that the fact that the initial purchase gave us a week's stay at the Anderson Club in Myrtle Beach for us, our three daughters with husbands and our then 8 grandchildren (we are now up to 10) and it certainly has been cost-effective. Like anything else there are pros and cons to the purchase. It works better for some than for others. There are two kinds of offers. We selected the 20 year option because it was a third of the cost of the permanent ownership which they try to have us do at each owner's update. That is because it works well for us. We will be 87 at the end of the 20 year period so why buy something that will just be a hassle for the children to sell.
Sales people and managers are not honest about the maintenance fees going up. They indicate that they go up and down but it's a trick to avoid the fact that fees progressively go up. Just ask to see a history of the resort they want you to buy in to from day one. There are a lot of fees in place just to use your timeshare; which are separate from the maintenance fees, and they also go up regularly.
I purchased the $299 Hilton Grand Vacation in Orlando Florida and stayed at the Embassy for the couple of days and 5 extra days. I was told if I take their tour I would get $200. I went on their scam of a tour enduring person after person dropping rates, which I still couldn't afford, trying to pressure me it buying their timeshare and then filled out the voucher submitted it with my receipt and they never sent me the money. When I asked if there are any time frames to the girl that gave me the voucher, she said no, that was another lie, because the email that I got said I only had 30 days to submit it and I sent it a couple weeks later than that. They ARE A SCAM, BEWARE.
We Sat through a two hour presentation. We had 3 different salesmen speak to us. My husband and I are Hispanic. We both have great careers and like to travel. The salesperson said we had to sign the same day. I don't like these types of sales tactics. We said no over and over again. I did the math in my head and I knew this was a bad business deal. Finally they led us through a back door. They never gave us the $200 voucher. I have tried calling and I'm told it's in the mail. I don't need their $200 voucher. The sales people are pathetic. They look like they are under an enormous amount of pressure to sell. They are pitiful people who can't get an honest job. Glad I wasn't pressured.
Where do I start? Check in was at 4, was hoping to get in early but nope - suite not cleaned, (about noon) wait, get in about 3. Unpack. Funny my son put his underwear in my luggage so I put in dresser drawer. This is where things get a little weird. Had bachelor/bachelorette party. People pretty drunk left car keys in suite. Responsible. Wake up next morning, keys still there. Go to court house to fill for marriage and come to find out they rushed my party out before check out time. (Because a person of importance wanted to check in.) Keys were not grabbed. When we went back to ask where our keys were we were told no keys were found. Yet my tank top and roadside assistance card were found. So my kids underwear and keys are missing. (It's the point.. Careless about kids underwear.) Were told that they looked everywhere in the suite. (If you looked everywhere then where are my kids underwear???)
Spent all of the wedding weekend fighting with these people and yet nothing was done. I had to fly home and pay 1450 bucks to rental place. Security guy named Craig called 3 days after we got back and said he searched himself after the guest checked out (they checked out Monday 48plus hours later) and we all know keys and underwear do not just grow legs and walk out the door. We believe the house keeper took our keys and didn't turn them in. (Thanks Thomas for not believing us) For was treated like **. Didn't offer anything for our troubles. Will be writing this review more on other sites. Thanks for the wedding weekend we will never forget... Shrugs.
We have been HGVC club members for almost 6 years now and our experience from the first week has been a complete nightmare. Their customer service is non-existent! I cannot express the regret of being bound to this contract and would like to start a class action! We want to sell our timeshare for a very long time now and cannot even have a conversation about this with HGVC representatives. We have emailed and left messages because we cannot speak to a live person on the phone and we have even took a trip to Las Vegas to visit in person and a manager NEVER came to our desk after waiting 2 1/2 hours. We need a class action, attorneys reading this contact us immediately!
I don't usually post reviews either way but I felt it was necessary because of the experience I had while dealing with Hilton Grand Vacations. After booking a room for my brothers wedding I got transferred to HGV for a special offer. After talking with the representative Annetta ** about the special offer she had for me she had convinced me to think about it, now the next part was totally my fault. I should have know better than to give my information over to her....
This happened Wednesday, I had just booked a vacation and asked if I could talk it over with my husband when he got home. She said that would not be a problem. She would give me until Saturday to make my decision and at that time she would process my information if she did not hear back from me before then. This is where it got frustrating....
After my husband got home we decided that we did not really need to take this vacation seeing as we just booked one. Thursday morning I called the number Annetta gave me to call if I did NOT want to take the vacation. She said all I had to do was call this number and they would take care of it. So that's what I did. But after calling and speaking to a gentleman Thomas and his manager they assured me that it is not their policy to charge people's credit card information days after without talking to me. I still wanted more confirmation that so he told me I could call the hotel back and ask to be transferred to the sales department at HGV. So that is what I did, I spoke with 3 different people who had to each time "speak to the manager" and somehow I would either get redirected to another person who had to again speak to the manager or I would get disconnected.
I was starting to feel like this was a scam and I was getting the runaround. I had not confidence that I would get the issue resolved. I finally talked to another representative who told me the same about her not being able to charge my card but that they would get in touch with Annetta and she would call me Saturday before charging my card. I felt good about that and even asked if they put a note in my file about calling me... he said he did.
Fast forward to Saturday morning when I get an e-mail notification from HGV congratulating me on booking my vacation. This completely ruined my Saturday afternoon as I had to spend the next hour on the phone explaining the issue to HGV to get them to remove the charge of around $600 which they did but it would take 3-7 business days for the charge to come off my card.
I'm a former employee of 10 years and a Hilton honors member I never expected that the company I loved working for would do such a thing. I'm so displeased with the service and outcome, even though I'm getting my money back I do not feel satisfied and still feel taken advantage of. Annetta made cancelling the offer seem so easy over the phone.. "Oh yeah all you have to do is call this number and tell them you don't want the offer and your card won't be charged." I thought ok well that would be easy then. I hope this review will help someone not make the same mistakes I did.
I have been with HGVC for nearly ten years. The program isn't all that bad, but there is a real learning curve to the system, and a mix of developer purchases and re-sales seems to work best for me. (There are many who are perfectly content with purchasing just resales. My hat is off to them.) I have been invited to a lot of "Owner Updates" and there certainly have been lots of sales pressure, manipulative tactics and truth stretching. I've done about a dozen of these updates. Preparation and understanding how they come at you is key. Sometimes, a deal might actually be good. Most of the time, it is not. My experiences at Parc have been far and above the worst. The sales guy works on you. Then the finance guy or lady and sales person do their "disappearing" act to check on availability. Sometimes, they will keep you waiting for 45 minutes...in an effort to wear you down.
When they return, they simply restructure the same one or two offers. Suddenly, the one who looks like Fabio (there's always one or two at Parc who looks like Fabio) will ask the other "did you tell him the secret about Maui? Now, don't say this to anyone else." Or, "If we give you all these extra bonus points, you must never tell anyone, please." I spent 8 hours there once. It didn't matter. I am a former Floridian and had time to kill. I went there on my own, wasn't there on a freebie, but I finally told them to knock it off. I once met a former sale rep. He told a slick rep can make up to $300,000 a year. Commissions are enormous. If you don't perform, you are either fired, or become a manager! No wonder why there is such pressure. But the highly skilled reps do in a way that you don't feel it as pressure. They become your best friend. They listen to your problems. They will ask you about your kids.
They happen to have the same hobby you enjoy. They might even admit to your spouse they take the same anti-depressant. They smile. They will offer dream packages they know will make you happy for the rest of your life. You become intoxicated. When you are at your weakest, they go in for the kill. You walk out, having signed everything. I remember going to nearby post office once and seeing several shaken people mailing their "rescission" letters before the deadline. However, many wait until it's too late, and other are happy with their decision. While my sales rep and finance person were in back room "checking availability" and the "best deals" possible, the CEO, Mark Wang, happened to pass by. I have to tell you, he was smartly dressed, but he looked as crooked as they come. He glanced at me, and I saw in him the personification of the worst in the industry--the outright lifting of hard earned money from decent people.
Wang seemed like a man who didn't care about anyone but himself. I wouldn't be surprised if he came up with schlocky ideas like giving Elite Gold door keys to Elite members who spend at least $100K to reach that level. (Such a prestige!) It's OK...another BMW, yet another trip to Bora Bora for Mark. (I am an Elite Plus member and was miffed when he didn't even say hi.) On the other hand, the sales people at the Elara were much friendlier, more considerate of my time, easier to work with, and open to ideas. I have purchased both developer and re-sale properties, and I have been able to "Hiltonize" re-sale properties. "Hiltonizing" has to be done strategically, with a little persistence and attached to a developer purchase. Yet, the only decent perk about Elite Plus is the same year conversion of club points to Hilton Honors points.
I think with all the money Elite members spend to get to that level, management ought to do more to make it truly worth while...i.e. additional annual bonus points that can be used toward maintenance fees. That is by far the biggest single complaint everyone (Elite or not) has. People spend thousands buying properties and are hit with hundreds each year. The standard answers are pretty lame. Management like the uncaring CEO Wang do nothing. Also, the "nickel and diming" is getting worse. A lot of these fees should be free for owners, and free everywhere for Elite. Overall, HGVC's program is more flexible than the others, but too many resorts are clustered in Florida and Vegas. Marriott has many more locations. I do have hope for HGVC. Frankly, if I had to do it over, I would have not given Wang a dime.
When reading bad reviews online, it's always best to try it yourselves, because some people have nothing better to do than complain about everything (I bet not everyone liked your favorite movie when it came out). I have traveled on plenty of marketing promotions with HGVC before recently becoming an owner. First of all, everything in life is based on availability, so when I was told I can travel anytime, common sense tells me that it is based on what is available.
As a seasoned traveler, I am aware that certain times of the year (like holidays) room rates go up, so when you are advised that there is a holiday fee for the time you are looking to travel, it is cheaper to pay the holiday fee than to book directly with the hotels through Hilton.com because it is still discounted. Yes, I was advised of the holiday fee before booking the reservation on a past package, but it is not forced. I had the choice to pick alternate dates or pay the holiday fee, which they worked with me on.
Here's an example that most of you can understand: You prepay for a "plain burger" from your fast food chain of choice, you go in an order, but you ask for a burger with everything on it, fries and a drink. When you are told about the difference you would have to pay based on the extra items added, you get mad and throw a fit, go online and write a bad review on that restaurant. That is sad. I guess maybe I was raised different. I don't lie to get things, and I understand fair is fair, so I have never had to call and complain about something to get something else for free. Based on the reviews I am reading, it looks like a lot of people on here are complaining because they did not get away with whatever they were trying to get away with.
Also for those of you that were "forced" to purchase a package, all I can say is that nobody made you get up, get your credit card, and pay for something you did not want... how about hang up, how about tell them you are not interested? Maybe take the time to listen to what is being offered, and if you don't want it, don't buy it. Simple. Like my mom used to say, "you catch more flies with honey than you do with vinegar." Think about it.
Anyone interested in starting a class action? Bought this for 16k, want to sell it a year later and I'm told it's only worth 2k. I was scammed into paying 16k for something that's not even worth its value.
I was simply making a reservation on the phone to stay one night at the Phoenix Hilton Garden. I should have realized something was up when I was having issues making the reservation online. So, I made the mistake of calling. I was then sent to a person who was going to ask me "questions", but in reality she was pushing me to spend over $200 for a "free" stay at a Hilton Vacation Resort. I explained to her that we're business owners and did not have a lot of time off.
She assured me that I would be guaranteed of getting any nights I wanted. So I bought it. Stupid me. I then called to see if we could get the only dates we had available and, guess what? NO!! They were not open those dates!! "But we will call you once those dates open up". Well, that call never came. Our weekend is only a week away. We already have the plane tickets but it does not look like we will be staying at this resort. What a complete scam!! Whatever you do, do not allow these people to scam you. They are NOT honest!!
I signed up for this vacation giveaway and when paid my money and when I changed my mind I was told that I could forfeit my vacation but they would not refund the money I paid. This is a lousy policy if you ask me and a way for Hilton to cheat consumers out of money. I will NEVER stay at another Hilton location even though I am a Hilton Honours Member.
Was a "comp guest" at the HGV on the Boulevard in Las Vegas. The price for the "free" stay was a pushy sales presentation. The problem is that when these clowns are trying to sell on the basis of how much financial sense this make they really should make sure who they're talking to - if you're talking to a Financial Planner they probably know a thing or two about inflation rates, travel costs, etc. (Tried to tell me the inflation rate is about 8% and what a good lifetime deal that is. Really? 8%. Lost me right there, bubba.) And everyone should understand that these idiots will disclose NOTHING about the ticky-tacky fees they charge, including a fee just to "activate" your membership. They try to tell you this is akin to a 401K - calling it a "401V." Right. Do the math.
If one understands basic rules of thumb regarding travel, you will find airfare deals and hotel deals that will cost you FAR less over time than this thing does. Plus you are tied into Hilton properties for your hotel stays; that may be good or bad depending upon what you want to do. Do your homework, and do not fall for the "this deal is only good today" garbage. No one on the face of the planet should be pressured into making what is essentially about a $50,000 decision right then and there. Later I was riding the elevator with a couple and another sales person up to my same floor there, and she said to the male half of the couple - "nice watch, I'll bet that was expensive." Unbelievably rude. If you hate going to buy a car, you'll hate this even worse.
Fortunately I'm very good at shutting these kinds of things down - after 30 minutes he could see I wasn't interested. Do the same - don't show any interest, emotion, or ask questions. You'll be out of there pretty quickly. Oh, and they show you a film of how this will change your life for the better, and it takes about 9 minutes. Interesting - no one else is in this big film room watching this with you. Seems rather inefficient, right. Well, during the film I was checking my phone, looking at email, Facebook, etc. - paying not the least bit of attention. When I exited, this guy had absolutely no interest in me anymore. Do you suppose he was back at his computer watching me in the film room to gauge my interest? Cannot prove it, but the fact that I was alone in there, and he didn't watch it with me gives rise to my suspicion. Hilton has such a proud history in the hospitality industry. What a shameful embarrassment this enterprise is to that name.
We were offered a great deal to stay here however had to go to a timeshare presentation. I have never done one before and after we agreed I looked up information about timeshares and was a little terrified of what I got myself into. We passed the timeline to schedule our vacation (I think it's 69 days, just make sure you remember this if you sign up) and were charged 50 dollars extra... So make sure you do it within the timeline or you will get a fee. The more we looked into timeshares beforehand the more we didn't think it was for us. Annual maintenance fees, difficulty scheduling, buy back at a lower rate or trying to sell on your own, etc.
We were given a one room suite that was awesome. Bed was comfy and room was clean. All their service staff were polite and friendly. Pool area is lovely. This place is very family-friendly and a little ways from the main strip area, lots of families with kiddos. We went to our scheduled two-hour tour and the guy was nice but super odd. He would seem to make statements that were actually questions and then stare at us... Very confusing to talk to. Throughout our tour we remained uninterested but he was very polite. In the end we have very small kiddos (not with us) and this kind of travel doesn't fit our lifestyle/goals.
We don't stay in hotels. We stay with family/friends. To which he told us our family would get sick of us/we could bring them with as payback, etc. We didn't ask about anything he presented. Nothing! We smiled and responded to his questions nicely and honestly. It was a fine experience but this particular person was easy not to connect to as he was odd and had multiple weird hand gestures which was very distracting. He had us pretend if we could do anything where would we go and we answered but again were not invested or excited. It was supposed to last two hours. We got out in 90 minutes as he could see we weren't interested. He asked about our hotel stays to which we have none really except for work related travel.
In the end he told us to enjoy our vacation. We got our vouchers. He told us he couldn't make us excited about something but he hopes he planted a seed of desire to travel. We thanked him for his time. We then loved the rest of our stay and would definitely stay at a Hilton again as it was a great experience. However for us that isn't likely to be soon as we just don't stay in hotels often. Ps. Only negative was wifi. Is included but super slow!
Over ten years ago, my then-wife and I sat through a sales presentation at the LV Hilton property and, stupidly, we bought a week. We did so on the basis of clear, but utterly false, representations by the sales staff. Neither of us was particularly thrilled with LV, so we asked the saleswoman whether it was easy to get reservations at other club locations. She replied that it was no problem.
We told her specifically we were interested in the Waikoloa and Oahu sites. She said that we could get into those without difficulty. She also told us that when going to the Waikoloa site we'd be able to use the facilities, including the pool, at the Hilton Hotel across the way. What actually turned out to be the case was that we couldn't get into Waikoloa for four years! When we got there, the hotel said that we couldn't use any of its facilities. HGVC is willing to lie -- and did so with us -- to get a sale. RUN AS FAST AS YOU CAN FROM THIS COMPLETELY FRAUDULENT OPERATION!
Be very careful when dealing with Hilton Grand Vacations desk inside the hotel. I spent money with them and they have lied, mislead me, being rude... Be very careful. Once they have your money you become useless and you will be mistreated. I've been trying to fix this since December 2015! I purchased 4 nights 5 days at Utah and later found out it was 3 days at Orlando! Every time I call I receive a different answer, and sometimes promises, to fix it and supposedly an email with confirmation. Things won't get fixed. One month ago I offered them to give me back half what I spent and end this. They offered full refund and cancellation. Nothing happened. Last time I called I was seriously mistreated by the representative. Ugly.
Hi, I have been reading all the pros and cons. I have been elite member for 15 years. I own in Colorado, Las Vegas and Orlando. Yes, what is posted is true about pushy sales people. Didn't use to be that way. Just say no politely and walk away from the promotion at the end of the spiel. Yes, sometimes it is hard to get reservations at some properties. I have stayed three times in New York at 57th Street location. One just has to be savvy and attentive to get the dates one wants. I have also treated five sets of friends to South Beach with point reservations just this year over MLK weekend so it can be done. Again, just have to learn the system. Yes, the maintenance fees can suck. And understand you NEVER stop paying them so DO NOT leave property to kin unless they are able to pay maintenance fees.
BUT there are really good things too. One if you want HGVC property - look to resell. Much cheaper (I got Orlando at Sea World -7200 points for $1500.00) and the points are still the same. (They just do not count towards Elite status). Also, I never hold any club points from year to year. I convert the ones I will not be using to Hilton HHonors which never expire. I travel almost monthly for pleasure and work. I can count on one hand how many times I have had to pay for a hotel room in the last 8 years. I just my points, I stretch my points, I buy things with my points. I only pay reservation fees when I book reservations with club points - not when booking through Hilton Hotels. Because of all my club point conversation I am a Diamond Hilton HHonors member. It really is a great life if you learn to use the system. The only thing I really am not happy with right now is the new HGVC website. I think it sucks.
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