Hilton Grand Vacations

Hilton Grand Vacations

 1.2/5 (92 ratings)
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About Hilton Grand Vacations

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Sept. 21, 2022

The predators at Hilton have no shame!! Everything the sales employees told us to get us to buy a timeshare was a sham. All the benefits are non-existent. The first thing I was hit with was the investment opportunity, being promised that I’d make money if I ever sold my timeshare. Then there was the “easy” booking process, which is anything but. It has actually been next to impossible to make any reservations. The availability of resorts is terrible, especially if you are not planning a year in advance.

I was also promised a stay at Disney World, only to find out that Hilton does not have any property on site at Disney. Then there was the pressure of sitting there having information thrown at me for 4 hours straight yet being told I need to decide right then and there, or the deal being offered would expire. During another presentation, I explained that I was upset about the reservation process and was told the only way to fix the problem was to spend more money on an upgrade. What a scam!

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 19, 2022

We, my husband I believed what we’d been sold. After further review we realized we were tricked. The presentation ask where’s our dream Vacation (places we’d dreamed of vacationing, but hadn’t). Well long story short, told we can go wherever we wanted domestic or international. But, our contract listed The Crane, Hilton Grand Vacation Barbados.. This name had never been mentioned before, nor the location of Barbados. Not by us or them during the long video presentation. We mentioned England, Seychelles, and Africa. So, why on earth was this so called deed tied to Barbados? The answer- "We have to give you a deed." What!

The points are another twist. Four tiers, not exactly sure how it applied. We bought 6000 points every even year, they threw in an additional 8000 bonus points (used w/in 2 years). Total cost 20k.. down from an the initial offering of 49,900 for 11k points.. Ugh! Are you confused yet? We sure as heck were. Presentation 9/15/22 for a 3day stay @ $179. Good deal right. I’m not sure if this is Hilton or not, but if Hilton wants to align themselves with the likes of RCI and Diamond Resorts (notorious for never stays) for this I’m miffed! Canceled 9/19/22.. Well within their 30-45 day rescission period. Never have I ever experienced a range in rescission. But ok.. Another thing, I’m a mortgage underwriter, they’re now using mortgage terms to buy air- closing cost, HOA fees. Code for you’ll pay forever. If you’ve ever wondered how these luxe high rise hotel chains support themselves? Let this be your answer.. HOA- insurance and maintenance fees are endless. KEEP YOUR MONEY, Better off saving for a luxury trip!

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 19, 2022

    I was recently called about a vacation package to Las Vegas 4 days. I was told I could book at any time at any one of there resorts, but after calling several times and the dates never being available I ended up booking my own vacation, and when I asked about a refund I was told all packages were NON-REFUNDABLE! WHAT A SCAM!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 17, 2022

    MAY THIS BE A WARNING TO ALL SENIOR CITIZENS!! Hilton Grand Vacations is actively preying on seniors to get them to buy their ridiculous timeshare and trap them into absurd debt. Once they have you trapped, they are awful at communicating and you are left owing thousands for something of bey little value! Don’t fall for their tricks! This is blatant abuse and they are well aware of it because they are greedy and dishonest! We were told we were making a real estate investment when we bought the timeshare and were led to believe that we would be seeing a return on investment-not true. They are draining us of our retirement money! Plain and simple, this is a scam! Don’t let them fool you into thinking you are going to be able to travel all over the world because they have a huge problem with vacancy!

    Diamond and Hilton are one in the same and it is obvious it is a vicious racket! We have made our grievances clear to the leadership at Hilton Grand Vacations and they have shown time and time again that they don’t care! They are willing to hurt senior citizens for profit. We look forward to the day that the authorities shut them down and give everyone their stolen money back!!

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 14, 2022

    I am enquiring as after reviewing my two contract purchases that are within a year apart I paid $14000.00 for 4500 points when elara was in construction phase. A year later $40,000 for second purchase, yet I was only given 4000 points. Now according to their own advertisement points should be $4.15 to $5.80 per point. Which means second investment should have been 9,639 points to 6,897 points of which I got 4000. Rip off (35-xxxx-1 [paid off] purchase date 03/08/2014 35-xxxx-1 [paid off]. Purchase date 05/31/2013).

    Why did I pay so much more but got less points a year early. Is this how you gouge people for money for a deed not worth the paper it was written on. I checked and my 53k investment is barely worth $3,000.00. HGVC is reallynot a good value and this needs to be shared to the public, we are unhappy with hgvc and want a refund on comp package we purchased for orlando as we cannot find any dates available and frankly many of the properties are in areas full of crime or just unsafe areas. I do plan on sharing all of this information on social media and other platforms.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 11, 2022

    I accepted the 3day stay (selected Myrtle Beach) in return for Hilton points and one night stay at another time. We told our salesman upfront not interested; however, my husband was very inquisitive to try and figure out true status of what is “purchased”. But to start off we sit through a video presentation from a very aggressive presenter. Not pleasant. We were pleased that our salesman seemed low key but once he did not get anywhere with us he was happy to get us on our way and move on to someone else. Which was actually stated by him and the second person that came to have us sign some papers but also offer a different kind of one time “rental” vacation stay.

    We did look at a room which was much nicer than where we all stayed for our “3 hour tour” That room had issues. The door lock had to be replaced so we had to stay at the room until that was taken care of. Anyway, I did use the night stay for a family event. This was a good experience at the Hampton in Newport, RI. Now I am going thru the rebate process. So I mailed off the form with receipt from hotel stay. I did receive an email that it was received and being processed. I received a Visa card for $200. But have yet to be able able to activate or speak with a live person. Phone number provided and website provided will not accept the tracking number or card number.

    I finally found a number from the original sales number and spoke with a person who advised I needed to call the rebate center ( like I should know this) or have been given this number. When I asked when or how I was to have this number she had no answer. So I specifically asked if I would be able to speak with someone and confirm they were working on the weekends. She said, "Oh yes." So of course the office is closed and that is all it says and hangs up on you. No way to confirm it’s the right number.

    So I call the sales office back and a guy answers and I explain my issue again and how I asked if someone was working at this number. So he puts me on hold for quite awhile while he tries to find out if / when the rebate office is open. He comes back and just says, "Well, they are not open on the weekends. Only open Monday to Friday." So then when I ask the hours. He does not know but says I “think” it’s 8 to 10 pm. Needless to say very frustrating. I let both of the people know how poor this customer service is to not provide phone numbers or options for live assistance and hours of operation on any of this paperwork or emails. I am so glad we did not purchase the timeshare or even opt for the “rental” vacation. Truly think HGV is an all around a big sham.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 8, 2022

    Please do yourself a favor and stay away from Hilton Grand Resorts & Diamond Resorts. We received an offer for a free stay, plus gifts, at a Diamond Resort in exchange for attending a presentation. What a mistake. The presentation was just an elaborate endless ploy to convince you to buy a timeshare immediately. They played videos depicting lavish resorts at exotic locations. They planted people in the audience to shout out things like “Oh WOW, or I can’t believe they are offering that.” What a joke! The sales staff will confuse you with all their “last minute deals”. Don’t fall for this high-pressure sales nonsense.

    We were trapped in this bogus sales meeting for several hours. We were tired and confused about everything they tried to push on us. We were ready to leave, and they just kept adding gifts and incentives to the package. They offered us a free android tablet and $100 gift card if we just stayed longer. Unfortunately, we decided to try the 7500-point cash option package out only because they assured us, we could cancel later if we decided. The cancel period expired before we ever had a chance to review the paperwork. When we returned home it took several months to receive our member login & password. Once we were able to access the login portal, we soon learned that none of the “cash option” offers were available for all the travel dates we entered. Finally, when Diamond merged with Hilton, we learned our points were basically worthless and, of course, we need to upgrade with Hilton. This was a total SHAM!

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 7, 2022

    The Owners Lounge, a principal attraction here, has been closed for months. No communication from Hilton, no progress on reopening. We’ve been denied an element critical to our purchase and have experienced Hilton as politely ineffective. Hilton has lost credibility with us.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 6, 2022

    Met with HGV in Vegas August 30 2022. Offer was 4 night stay for $249 plus a certificate for one night at any Hilton in exchange for a 2 hour presentation. We went in to the sales presentation and was there over 5 hours. We bought in based on their discussion what we thought was a real estate deed to property. I noted that when I asked was this real estate the salesperson responded with "You will leave here with a deed." He never really answered the question. What really got me was reading back thru the papers we signed when I got home. It's like we took out an expensive long term loan at 17% interest to buy AIR. There was nothing meaningful in the words of that contract except to specify in detail what we owed.

    Thank God in Heaven (truly) that we had until the next day following Labor day to cancel. I typed my cancelation letter on labor day, my husband and I signed it and I mailed it via certified on September 6 which is the date of this report. DO NOT BE DUPED BY THESE PEOPLE! Every bad thing you hear about is absolutely correct and then some. They are characters acting out roles uniquely designed to scam you. They use nuanced words instead of straight up facts...like you will leave here with a deed... which would make the average person think they are buying real estate. It should be absolutely ILLEGAL for them to operate in this manner.

    Another slimy note. One salesperson even used her mother's dementia (if it was even true) to make her timeshare presentation. "Value the time right now," she said..."because you don't know if you'll have it later." They want you to buy immediately so you don't have time to think about it. I'll end this by saying that we dodged a bullet. Not only did I send cancel letter in 5 days but I sent a copy of the letter and certified envelope to the salesperson and their so called financial office as well as to the HGV hotel manager as proof that I have sent a timely request to cancel. This report on the 5th day (with holiday as a additional day) is also part of my record. HGV is about greed! They couldn't care less about our vacations. Pure and simple.

    9 people found this review helpful
    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 5, 2022

    I gave a rating of six instead of a 10 because of the manager. My experience with The first saleslady was wonderful. She explained the program in detail and allowed me to ask as many questions as I needed. She actually should’ve been the manager because of her personality, her customer service, her sales style and skill. Because of The sales Executive I will consider purchasing a timeshare with Hilton Grand Vacations and the only reason I did not is because I am not the buyer that purchases Property within 90 minutes. I am a comparison shopper. I sit down and I look at my finances and I make a decision whether or not something of this magnitude is good for my family at this time.

    My experience with her was enlightenment of the program will ensure that I purchase in the future. Unfortunately my experience with her manager was not the same. When he found out that I was not going to purchase on that day he became angry and he showed it disrespectful and he did not know how to handle a no. As a salesperson for over 25 years I know that the No may eventually lead to a close and that even if a customer says no today if I give them a great experience they will always remember where to come back when they are ready to purchase. It is only because I have always had great experiences with Hilton that I know he is not with the company represents. And because I am an ** woman I could even say that with his comment about the “one percent”, was speaking out of line and against the beliefs of your company. He left me with a bad taste in my mouth for Hilton grand vacations.

    Thank goodness my experience prior to meeting with him was with Her who actually saved the day. When he said to me “I already know that you won’t be back so I’m gonna have Anna walk you to the door so you can get what you came for.” I knew that he was not a season salesman and did not have a skill to be in his position. Prior to that I told him that because of the type of buyer that I am I would need to take all of the information back, sit down, look at it and make a decision about whether or not this is something that would fit for my family and I called myself financially savvy and his response was “well you couldn’t be financially savvy if you spending money on these hotels instead of buying this today“. How rude and out of line.

    Earlier in this writing I expressed that I am an ** woman and I said that because I did not hear Him speaking to any other person in that room in this manner besides me. He has an inflated ego and was unkind and disrespectful. And I hope to never do business with him or anyone with this personality because I do not feel that he represents the face of Hilton. I will also send this letter to Hilton corporation in hopes that The manager will receive the training necessary for this to never happen again to another person and especially to an ** woman.

    3 people found this review helpful
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    Hilton Grand Vacations Company Information

    Company Name:
    Hilton
    Website:
    www3.hilton.com