Hilton Grand Vacations Reviews

About 4 1/2 years ago, we purchased Hilton grand vacation timeshare. It was absolutely the worst purchase that my wife and myself have ever made. For our 35th wedding anniversary we took a to trip to Hawaii. We used a HGV vacation offer at the Hawaiian Village on Oahu. The accommodations were fabulous. During the HGV presentation that we were required to go to on, they promised what a value and easy way to go on vacation vacations. Now 4 1/2 years later, I can't that that was true. They made many promises that were true embellishments. We bought into the program and have been disappointed ever since. We spent a great deal of money and haven't realized very much of the value that they talked about.

They feed you lies while selling those vacations. They tell you pay now and you can redeem your money at any Hilton Hotel. That is a lie. I called them several times to redeem in the US, but they said not eligible.

My husband and I have been owners at the Sedona Summit since before it opened in 1997. We have had other companies purchase and transition and in all actuality they have all been very helpful and very good. However since Hilton has taken over the customer care for those who are Diamond Resorts members has been less than poor. I have reached out a few times and have either not gotten replies as expected or the information given has led me to nothing but more frustration. I would have expected a lot better from Hilton. I am a very disappointed member.

Just an awful experience. High pressure sales tactics and misrepresentations about what we would be getting. When the time came to book, availability was a joke - couldn't get a place anywhere we wanted to on a weekend, even 3 to 4 months out. Tuesday nights? No problem. But if you want to get away for a weekend, good luck!! TOTAL WASTE OF OUR MONEY. NEVER EVER AGAIN! Wish I could give ZERO stars.

We purchased a timeshare from Hilton Grand Vacations in May 2024 after what can only be described as a high-pressure, deceptive sales experience at their Myrtle Beach location. The problems started immediately. We were promised an ocean view suite as part of our booking incentive, but we didn't get one. The "brief" presentation we agreed to attend turned into a grueling 6-hour ordeal with multiple sales representatives rotating in and out, wearing us down until we were mentally exhausted.

We have been Hilton Grand Vacations owners since 2016, and our experience has been deeply disappointing. What began as a promotional call for a discounted Myrtle Beach stay, advertised as a 90-minute presentation, turned into a multi-stage sales funnel spanning two states. When we tried to leave without purchasing, a manager intervened to keep the pitch going, and a "VIP Counselor" used personal details about our upcoming wedding to steer us into a second presentation in New York, where we were ultimately sold our first ownership interest.

We are writing to warn other consumers about the deceptive and high-pressure sales tactics we experienced purchasing a Hilton Grand Vacations timeshare for a New York property. What was presented to us as a brief courtesy check-in at the resort turned into a three-hour sales presentation conducted by a sales agent. He spent the first hour showing us third-party rental websites, claiming he personally advised other owners on their rental profiles and sharing "industry secrets," including a rental company started by a former employee. He then instructed us to write on the contract that the purchase was for personal family use, even though his entire pitch centered on rental income as the financial justification.

While this may seem negative it is a pragmatic view of the difference of HGVC and HGV (former Diamond and Bluegreen properties). The room assigned was nice but not HGVC. The amenities still under repair with alterative accomodations. This location is basically a condo on the beach and not a resort. For my stay that is acceptable but also points to the reality that the mergers diluted my original value in HGVC. From my view HGV is Hilton's version of RCI.

Be extremely cautious about purchasing a timeshare from Holiday Inn Club Vacations (Silverleaf Resorts brand). My experience over the past several years has involved high-pressure sales tactics, marathon presentations lasting five-plus hours, and representatives who misrepresent the value and obligations of the products they sell.

We had signed up for the Hilton Grand Vacations package back in March 2026 as part of our Hawaii trip. We were offered a trip and asked to select one to attend a one-hour session to learn how to maximize the points/benefits. According to the customer care team, the best resort was available in Florida, and we provided dates for September. We had to plan flight tickets and take off for kids for an additional day just to give them a resort experience. We were in absolute disbelief at what we had to experience. Upon entering the resort, we were greeted by bugs at the door. The place seemed too old and nowhere near the resort level we had been promised. There were ants in the microwave, the flush didn’t work properly, the sofa bed was uncomfortable and creaked, and the iron box had a water option that leaked water when added.

I have a mixed review. First of all, I hate the sales tactics and pressures and the game played in the presentations. After buying in they offer great dining, concerts, park adventures with your acceptance to listen to another presentation. I have not accepted the last 4 times my wife and I have been to a resort. Every time, it is a high-pressure sales pitch. However, we have enjoyed the properties we have been able to stay. All of them have been really nice and the employees great. We live in Florida, so it is easier to find resorts. Several times we have made reservations for relatives to stay. They do ask them if they want to attend a presentation for a gift card. I tell them to decline. To summarize...we love the resorts and service but hate the sales tactics.

We are longtime Hilton Grand Vacations (formerly Diamond Resorts) owners with seven timeshare contracts, all purchased in Los Cabos, Mexico. We are writing to warn other consumers about HGV's refusal to work in good faith with owners seeking relief from oppressive contract terms. Two of our seven contracts still carry outstanding mortgage balances. We have formally demanded cancellation of these two contracts and release from the associated mortgage debt. Rather than negotiate fairly, HGV/Diamond Resorts representatives have twice proposed settlements requiring us to pay a steep fee simply to be released, this occurred at Profeco (Mexico's consumer protection agency) hearings in March and again in June. Two more hearings are now scheduled for August and September because HGV has refused reasonable terms.

I want to share our experience with Hilton Grand Vacations, because I think other people deserve to know what we went through before they consider a similar "opportunity." Back in 2016, my wife and I were offered what sounded like a lovely three-night stay at Park City, Utah, in exchange for sitting through a short, one-hour presentation. Right from the start, things didn't match what we'd been promised. We were told our condo was unavailable, and instead were put up in a Doubletree that was barely a step above a roadside motel. The "one-hour" presentation turned into three hours with two salesmen working hard to convince us this was a wise investment.

Hidden fees. End up paying $572 extra for a 3 night stay in addition to points (because they can't use only points)... + 9 months at LEAST to try to exit the timeshare...

Absolutely awful experience. HGV pressure me in to a timeshare by keeping me in a room for hours and refusing to let me leave until I sign a contract. I clearly told them I am a single mom with limited income, but they push me in to a could barely afford. I end up paying for something I never used because of constant fees and taxes. Now that I want to sell it back they are charging me $1,075 just to take it out my hands. This company preys on vulnerable people. Shameful

Unfortunately, our experience has been the opposite. After purchasing, we were repeatedly told that we needed to upgrade to Gold or Elite status to get the reservations and benefits we expected. Each upgrade came with more pressure to spend additional money in order to "protect our investment." Sales representatives even suggested that the timeshare had investment value and showed examples of comparable ownerships to reinforce that idea.

For your benefit do NOT get involved with the Hilton Vacation Resort. It is a scam. High pressure. They do not take NO for an answer. There are undisclosed fees. They are not truthful. They are very dishonest. It took us years to get out of the program. It is a heavyweight lifted off our shoulders now that we are no longer part of Hilton Vacation.

Do not DO IT. DO NOOOOOOOOOOOOOOOOOOOOOOOOOT Do it. I promise you this is a scam. I am refraining from swearing because you know I might be deleted or something. When I tell you NOT to do it. If you need to ask questions you can contact me at (757)279-8938. Text me first and state that "Time Share," This way I know you are a person and not some type of sales person. PLEASE DO NOT DO BUSINESS With this ESTABLISHMENT. I'll add some receipts later.

Buyer beware. The folks at the Hilton are a bunch of thieves. I agreed to this over the phone, and never received an email confirmation of the transaction. I finally had to Google how to reach them at all, and only knew what they were called from my card statement, which read "Hilton Grand Vacations." That was a bad start. Nope, I didn't buy a timeshare, praise God! What I did agree to was three nights in a resort in Scottsdale, AZ in exchange for $227 and letting them pester me for two hours.

We purchased 3 nights at a Hilton hotel in Gatlinburg and... The condition, quality, and overall experience of the Governors Crossing resort was comparable to a budget roadside motel, not a Hilton-branded vacation property or hotel. It fell far short of the expectations created during the sales process at Bass Pro Shop. Our long weekend getaway, time that cannot be replaced, was completely overshadowed by the condition of the resort.

Bought and eventually paid off loan. Now retiring and want to get rid of property to stop paying annual maintenance fees. Filled out appropriate forms on HGV website 6 months ago to start process. Called today and was told their resale department is very small and backed up. No idea when they may get to my request, so the maintenance fees keep piling up.

My wife and I were pressured into a timeshare contract in May 2021 after attending what was supposed to be a one-hour presentation in Orlando. It stretched to three hours, during which three different representatives approached us one after another. From the very beginning, we made it clear that we were not in a financial position to enter into any purchase agreement. That did not matter, we were continuously hassled and haggled until we finally gave in and agreed to an 18-month VIP vacation package at $145 per month. We were explicitly assured there would be no additional fees of any kind.

I purchased a studio timeshare with Hilton Grand Vacations in 2016 for $28,000 and have never once been able to use it. Despite years of loan payments, I have received absolutely nothing of value in return. The sales presentation alone lasted five hours, during which I felt continuously pressured to sign rather than given time to make an informed decision. The benefits pitched to me have never materialized. Access to RCI's network of 4,000+ resorts was a primary selling point, but the point valuations changed significantly after purchase. I now need far more points than I was ever told, making the benefit nearly worthless. Booking Disney Cruises and Disney resort stays were also heavily promoted during both my initial purchase and a later upgrade. I have never successfully booked a single Disney-related experience.

Tried to return deed to HGV and all they want is more money. Have spent around 50,000 already and willing to give it back free but they are greedy. I am 70.s on fixed income. Do not like bad credit.

We purchased a timeshare with Hilton Grand Vacations in November 2023 after attending what was described as a one-hour presentation at the Ocean Tower in Kona, HI. The presentation lasted 3–4 hours, and we were ultimately persuaded to combine our existing Las Vegas ownership with a new Kona property under the HGV Max program. We were told we would hold actual title to resort property, we could rent it out to recover costs, and that the program would provide the same or better experience we had enjoyed under Diamond Resorts. None of this proved to be accurate.

We purchased a Hilton Grand Vacations timeshare at Los Palmeras in Orlando, Florida in April 2019 for $18,520, and it has been one of the biggest financial mistakes of our lives. The salespeople were incredibly convincing, promising that what we spent annually on vacations could be put toward staying anywhere in the United States — essentially prepaid housing. They also assured us the timeshare would increase in value over time. None of that proved to be true. The hidden costs were never disclosed during the presentation. Our monthly payments, HOA fees, assessments, and taxes total approximately $5,400 per year — and that doesn't even include reservation fees or the fees to transfer points from one year to the next, which run into the hundreds of dollars.

I spent over an hour on the phone with a lovely woman who convinced me to buy the 4 night, 5 day package. I was fully aware I would need to sit through the sales pitch. I just called to confirm the dates - because the 20 emails and texts told me to- and when I did they told me I was no longer eligible. Their "Policy" is not to bring anyone with a bad credit score in for the discount sales/vacation trip. They never mentioned this during my long phone call, or all the emails and texts. Since when are they allowed to do this? I already booked flights so I guess I have to go anyway.

I attended a 90 minute presentation for purchasing points to be used for future travel and I would receive 2 US plane tickets for listening to the presentation. They then sent me a code to us on a website Odenza and they are asking for money before I can even see the flights. The AI said it's not a scam but close to it. They will then ask for more money and it is usually comes out to the full fare for the flight.

I have been trying to get out of my timeshare for damn near a year. It's really not worth anything. Maintenance fees just keep piling up. Even though I only have every other year I get charged fees every year. The people there just keep giving you the run around. It is absolutely the worst purchase I have ever made. Take my advice and do not make this MISTAKE.

Wish I could give ZERO stars. I was duped when I signed up for a vacation as long as I listened to the presentation. My friend & I were in Orlando. A sweet, beautiful, & well-dressed woman approached us at the pool area and engaged us in conversation. She asked if we were Hilton Honors members and told us she would give us points. I did receive 250 points for talking to her. She convinced my friend & I to take a nice vacation to Orlando (for a $249) deposit with no additional money, as long as we listened to the presentation. If we didn't want to go to Orlando, we could upgrade to a different location for additional money. She showed us a price sheet. My friend did not have a Hilton Honor's account, so I was the one who signed up but we each paid $124.50 & decided to do the trip together.

I don't even know where to start. We sat through that presentation and were told, point blank, that this was an investment. A generational wealth tool. The salesperson bragged about his background as a stockbroker, like that was supposed to make us feel safe. He and the sales manager both swore resale was easy and that exiting within the first year would be no problem. That was a lie. When we tried to exit, the customer care website had no path forward for owners within the first two years. None!

We came down to Myrtle Beach for a presentation for Hilton Grand Vacations. We were so excited. We had a plan our planned for over a year. We bought plane tickets. We came down here and we checked in and when we opened the door to the vacation place that we were supposed to stay it smelt like mold that furniture was from the 70s. It was disgusting really really bad. We called them right away and said this place that they put us in is really old and smelly and we can’t stay here. "Can you please put us in a better place?" They said, "No we can’t." I said I would like a refund then and they said, "No we can’t do that either." So we drove around in our rental car for hours and hours trying to find a place to stay. Not only did we spend money getting here we had to spend even more money for a hotel room and they were very rude and would never give me my money back. I am so disappointed and I just can’t say how enough bad things about my experience.

I am very disappointed with my experience. When we booked this vacation package, we were told that breakfast would be included, that the hotel would be close to Disney, and that transportation to Disney parks would be provided. Unfortunately, none of those promises were fulfilled. There was no breakfast included, the hotel was much farther from Disney than we were led to believe, and there was no shuttle service available. As a family traveling with a young child, we had to spend a significant amount of money on Uber rides and car seats just to get to and from the parks.

If had an option to give no star, I would have done so. These marketing people simply cheat you. Don't get caught on their call!!

They pressure me into buying a VIP package which turned out to be limited and no near as valuable as they said. I’ve been asking for a refund for almost a year and a half. Now they said that if I don’t book soon, I would lose my $1800. They took my money under false advertising and then they want to fully steal it. How we have no consumer protection from this scammer companies. Absolutely revolting!

I bought into HGV about 20 years ago, then it was a great concept. Things like a decent room with washer dryer, daily room service and other minor stuff like a memo pad and a pen, a few bottles of water etc. were always in your room. Today it is no better than a Motel 6. Here I am at HGV Tuscany Village and when I checked in there was not even any shower gel, only one pack of tea etc. HGV is treating original owners like dirt so they can sell their scam HGV MAX Package. It would take me an additional review to discuss the escalating fees for everything. Why can't you just roll over your unused point for at least one year? If you don't use up all your points you either lose it or pay a fee to save it save it. This is totally unfair, it is robbery.

My husband and I are retired, in our mid-60s, and living on a fixed income. We were lured into a Hilton Grand Vacations sales presentation in May 2024 with the promise of a free Myrtle Beach getaway in exchange for a "60-minute" presentation which stretched to over 3.5 hours. Salespeople Ashley ** and Katherine "Kat" ** used emotional manipulation, financial comparisons designed to confuse, and sheer exhaustion to wear us down. We said no repeatedly. They pulled our credit without our express consent, which we believe violates lending laws, and immediately steered us toward opening Hilton Honors AMEX cards to cover the $1,800 each down payment.

The sales presentation was promised to last one hour. Four hours later, we were still trapped in a room with a salesperson who wouldn't take no for an answer. He shared personal stories, left repeatedly to "check with management," and returned each time with token concessions — a few extra points, a slight price tweak — just enough to keep us off-balance and worn down. He told us prices were going up after New Year's and that we had to decide RIGHT THEN. We now know that was a lie designed to hurry us.We were told this was an investment — real estate we could pass down to our children as a legacy. Nobody told us we'd be cursing them with a lifetime of financial obligation they can't escape either.

Don't do it as an investment. And know the fees will continue to climb. If I had it all over I would have never bought.