Hilton Grand Vacations Reviews

Incredibly difficult to book your room. First they said there were no hotel rooms available on the date we picked, so they would “upgrade” us to a 1 bedroom, with an additional $255 fee. We said no, and asked what days we could book without the extra fee, and told Sunday to Wednesday we’re almost always open. We talked a bit and called back. Once again, we would need to “upgrade” to a one bedroom for a $255 fee. Said no, and after extensive arguing, being out on hold numerous times, changing hotel locations, they agreed to let us stay in a hotel for a $15 fee in a hotel we were previously told would cost $255. All in all, took well over an hour to just book the room. The Hilton people were very difficult and downright rude at time. Definitely look into other options if you get offered a deal to stay at a Hilton Grand Vacations property.

HGV MAX HILTON GRAND VACATIONS REVIEW. I regret purchasing this product or service in Sedona, Arizona. All of these promises, and I tried using them, but there was no success. I paid all that money upfront to get the product, and then I have to pay every year in advance to use it. Then I tried using it, and the website was impossible to navigate, unlike Hilton.com or Expedia. It is like they want to make it difficult to use. Just horrible. Then I called and waited on hold for five to 15 minutes, but no one picked up. I finally got someone, and they told me nothing was available, but if I paid cash, they had something for me.

I am writing to express my deep dissatisfaction with the Hilton Grand Vacations package I purchased for a 3‑night stay in Sedona for $379. Based on the way this package was presented, I expected a quality experience consistent with the Hilton brand. Unfortunately, what I received was far from that. Upon arrival, I was placed at the Arabella Hotel in an old building, in a room that looked more like a Motel 6 than anything associated with Hilton. The room was outdated, uncomfortable, and absolutely not what was advertised or promised. When I requested a room change, I was told I would need to pay an additional $90 per night—an unreasonable and unacceptable response considering the poor condition of the room I was given.

BEWARE! I have a timeshare with a different company and explained how unhappy I was with the lies and added expenses. I have been a Hilton member for years but stayed away from Hilton Grand Vacations. This year we went to California and had to do the presentation. Again, I explained that currently I'm stuck in a timeshare that I don't want or use in Virginia. I was given a "special" promotion of a 10 year ownership instead of a lifetime ownership. BOY! Was I lied to. Since we didn't purchase the 10 year ownership until the last day of July 2025, we were told that since the year was almost over, we wouldn't have fees until January 2026. By November 2025, I had a bill for 2025 for over 1,200.

I bought a Hilton Grand Vacations package offering many benefits at a very low fee. I felt this should not be right.... Anyways when I tried to book 1 out 10 options I saw on my page 3 months in advance and they said all fully booked and offered a normal Hilton instead. They must be kidding. I moved my vacations date to accommodate at least 1 HGV resort and guess what: I was told that I have to lose 2 hours on a presentation about HGV where they will try to convince me to buy this trap.... I was never informed about this bullshit!!! I feel that I was deceived. If I don't attend this I have to pay the full amount for the stay!!!! Really bad choice, not recommended at ALL!!!!

I reached out to them back on Dec 3rd to make them aware of how Bluegreen representatives have been treating me and requesting them to help, but they don’t seem to care either, given that I still have not received any response back. It is really disheartening to be an owner with several problems, and then when you try to get those problems resolved no one cares to actually step up and listen. When they trap you into these meetings and have you sign all the paperwork, you are left in the dark afterwards. All they seem to be after is $$$$ and don’t take any ounce of accountability for the wrongdoings and messes that they create.

You cannot reach a person! I had a family emergency and could not reach a person to try and switch my dates. I probably talked to 5 different people as I got passed from one to the other. I had to give up and now I'm out $250 - thankfully it wasn't more!

Owned Diamond and when Hilton bought Diamond, we were misled that if we didn't upgrade to Hilton Grand Vacations, we would lose many benefits as well as not have access to the "much nicer" Hilton resorts", of course at a cost of another $20k. We were lied to then and more recently on a trip in Cabo (we own Mexico and Hawaii), I explained during one of the update meetings that I should have been told that I didn't need to have to update to Hilton in Hawaii (paying higher maintenance fees than in Mexico).

Upon initial experience, it was positive. But, then they find a way to add unwanted fees like $110 just to set up monthly maintenance fee payments. That was not a part of the original agreement. Charging people $200+ to transfer their own points or they lose them, taking money out of your account when you have put in writing by a certified letter to stop automatically taking money out of account, telling me at the purchase that if I didn't want the timeshare I could just give it back.

Recently received a call to take advantage of a 4 day, 3 night stay promotional offer for $240. During the call, I did mention that I have a family of 5 that would be traveling. Nothing was said about that quantity. When I called to make a reservation, they asked me how many travelers and I said 5. They told me the limit was 4 and that an extra charge of $90 a night would be added as a result. That was never mentioned during the initial call. What a scam!!!

I purchased a Hilton Grand Vacations timeshare in May 2022 during a discounted Las Vegas stay. The sales presentation created expectations that never materialized. During the initial tour, I was shown model units and told all one-bedroom units would include washers/dryers. When booking actual stays, units with these amenities required significantly more Club Points than presented. I signed paperwork stating I'd receive 5,440 Club Points beginning in 2022, but my contract specified only 5,400 points for odd-numbered years, meaning no points for nearly eight months of 2022. This was never explained.

Warning: Predatory Sales Tactics and Broken Promises with Hilton Grand Vacations. My spouse and I fell victim to Hilton Grand Vacations' manipulative sales practices, and it's destroyed our financial security. What started as a vacation turned into a nightmare that's lasted for years. The pattern was always the same: we'd be pressured to attend "30-minute" owner meetings that stretched into 2-3 hours. They literally took our driver's licenses at the door - making us feel trapped. We couldn't just walk out. During these high-pressure sessions, salespeople dangled "exclusive opportunities" that had supposedly just become available, creating false urgency.

We purchased our Diamond Resorts timeshare in January 2017, now under Hilton Grand Vacations, and it has been nothing but regret and financial burden ever since. The sales tactics were predatory from the start. What was promised as a 60-90 minute presentation at Liki Tiki Village turned into hours of relentless pressure. They confiscated our driver's licenses at check-in and wouldn't return them until we agreed to purchase—essentially holding us hostage. Each time we declined, another salesperson or manager appeared to wear us down further.

We bought a HGV package, 8000 points, every other year, for $16K. We thought that we owned something, because the saleswoman constantly used the word "owner" to describe us. She gave us many false ideas, like telling us there is a travel service available to help us navigate the very complex system of booking a vacation. When we discovered how difficult it is and that we would be charged for every small thing, plus something called a "point assessment fee", whatever that is, we tried back out and sell what we "owned". Turns out, we own nothing, and there is no way to recoup our initial investment.

I had a great time with the entire stay, had zero interest in a sit down with anyone related to timeshare, however the rep sold a few things that were interesting. Mind you I had no idea that we would be bombarded by up to 5 reps all trying to make a sale. Usually no means no but when you say no and then another rep comes and tries to sell you and you say no and another rep comes by and tries to sell you, and yet 3 more people, it's a problem! I told them I would think on it but we could not leave until they signed off on what we were promised. 2.5 hours later we were permitted to leave with our promise. Disappointed to say the least!! Just wanted to think about all the information we just received.

Add me to the long list of owners who regret the decision to purchase from Hilton Grand Vacations. After many years of business travel staying in Hilton properties and appreciating good experiences, I am now very disappointed that the Hilton brand would allow their good name to be dragged into the dirt by the misleading and deceitful techniques that have been used by the stereotypical sales staff in the timeshare industry.

I am very disappointed with Hilton Grand Vacations. I called to confirm my reservations in NYC for January 2025. I received emails confirming my stay and my appointment for the vacation club tour. I called today to confirm and was told it was cancelled. I did not receive any voicemail or email notification of this cancellation. We are traveling from out of town and had already reserved our Amtrak train tickets. This is the second time that I acquiesced to changing my dates because of Hilton. The first dates I requested were for December and then I was told they couldn't find someone to conduct the tour, so I changed to the January dates and find out today that those dates were cancelled. They should not offer something that they cannot commit to and take people's money.

Run as fast as you can!!!! Do not purchase anything from this company! They are liars and thieves!!!! If you know anyone that would be interested in joining a class action lawsuit please have them contact **. Do not purchase from them. Biggest mistake of my life!

BEWARE - Many promises, short on delivery. I paid to upgrade to a plan that would give me earlier booking access to more destinations as well as a large points bonus. After four months of waiting, while they help my money I could not get a update. I finally demanded my money back and they managed to make that happen in a day. I got my refund but no acknowledgement of their mishandling and of course no bonus. Save yourself the trouble of having to fight to exit and DO NOT ENTER!

Ah, just terrible. Next step is getting help to legally exit. For years our 'club members dues' were about 1, 1100.00. This year I got a bill for 4,077.00 and don't know what is going on. Thought the original 15k was paid in full, but the website shows it was not, so how did (even with loan interest) this spike to over 4k in dues from 2024 to 2025? I'll check back after I get more facts, but stay away from this. Something is definitely fishy to say the least. Worst waste of money ever.

Hilton Grand Vacations is truly horrible, and this is the biggest waste of money I've ever spent. A rep in Vegas absolutely lied to me to get me to sign the contract, and when I realized the lie about 2 months later and called back to have my contract addressed, the sales lead apologized and said the rep that lied to me "no longer worked with Hilton," but I was still obligated to the signed contract. I explained that there was no way for me to use the ownership the way the original representative promised I could, and all the sales lead said was, "that's really unfortunate, have a good day." I've been stuck paying for this bullshit ownership for 4 years now.

Horrifying, don’t do it. Sales representations are fictitious, promises of your dream vacations are completely false. We bought in with the understanding that this was a point based system completely independent from property locations. We were further promised international locations that simply were unavailable and continue to be unavailable after repeated requests for assistance. Further, you can’t get out of these very burdensome contracts. Big money maker for HGV (not a Hilton affiliate). Big loser for those wishing to enhance travel experiences.

Horrible horrible horrible, they say easy to book no blackout dates. What a lie and scam. After spending countless hours and days on the phone trying to book my stay in Washington DC they said they would let me know in 3 to 5 days. Ha after 11 days they called me back and said I had to pick new dates. I demanded all my money back or I was stopping payment on my cc. They did refund all my money but a huge waste of my time. Unprofessional, lying sales people.

I regret purchasing a timeshare from Hilton Grand Vacations in August 2023. What was supposed to be a fun vacation turned into a nightmare of high-pressure sales tactics that I'm still dealing with today. The initial presentation lasted over three hours, during which multiple salespeople tag-teamed me, including my representative Emily **, her husband, and others who kept checking if I was "close to signing." I felt trapped and emotionally exhausted, ultimately signing just to escape and get back to my friend who I had kept waiting for hours. I was told I could use it at Disney resorts and travel internationally anywhere in the world. They pressured me to switch my credit card to one with an annual fee for the down payment without clearly explaining the terms. I was told if I didn't use the timeshare, I could rent it out, but they never clearly explained that monthly payments would include both the loan and separate maintenance fees.

A sales rep at Great Wolf Lodge sold me a $200 trip to Miami, 4 days, 3 nights, plus a $200 credit after taking the trip. Sounds great, right? When I went to actually reserve the dates, I was told it was going to be another $200, and that I had essentially made a 'down payment' toward the trip. I was upset at being lied to, so I cancelled the trip. Later, I went back to try to book a trip with my sister, and after making the additional payment, was then told AFTER THE PAYMENT that I have to take my spouse, who is not available. Then I was told that despite the payment just going through, that it was non-refundable and non-transferable. I know that is "in the contract," but it has left me with a bitter taste for everything Hilton. It's a scummy way to sell a product which--after seeing the reviews--is not worth the trouble.

Don't do it. One of the worst decisions I've ever made. We bought a limited 10 year lease with 5,500 points every other year. We haven't been able to use a single point in a year because their website tells us no availability wherever we want to go. The only locations with availability seem to be Vegas, Florida and Hawaii. Don't want to go there. Now we have to pay $250 to carry over our unused points. CAN'T FIND ANYONE AT HILTON TO HELP US. We've been told by two employees that "they" shouldn't have sold us this package because it's not enough points to do anything and we should just buy more. No way will we ever buy more. This is the worst. Don't do it.

We are loyal Hilton hotel patrons in our mid-late 70s who have invested over $350,000 in Hilton Grand Vacations timeshares since 2014. Unfortunately, our trust has been severely compromised by what we believe to be misrepresentations, questionable practices, and broken promises that don’t reflect the integrity we’ve long associated with the Hilton name.

Please DO NOT BUY, PERIOD! No matter what they “promise you.” We got sold some magic beans that are absolutely worthless. I paid $40k for 10,000 “points” which roughly equates to one week per year. BUT, you also need to pay $2700 a year in maintenance fees. Then you find out, you can rent the exact same room at the same resort for $200 a night on your Hilton Honors account! What a rip off and joke.

Signed up in May after a timeshare tour. Wasn’t able to pull the trigger on the large escrow purchase upfront. But we were planning on selling our house after vacation. So they agreed to give us an 18 month trial package with 10,000 points and at the end of that package, we could make the large escrow purchase to seal in permanently. We did pay a large down payment initially and paid the monthly maintenance costs until recently (Dec.) in that timeframe. We have tried to use our points twice to stay at Hilton properties. Once in Kelowna BC in September and once in early December in Spokane, Washington mid week. On both occasions, it was 40,000 points per night! We had 10,000 points and were initially trying to be sold on their gold package which was 22,000 points! So even with the high-end package, we would never have been able to use those points for even one night in a non-exotic mid week location!

I was approached at breakfast in San Marcos and told attending a "short 30-minute presentation" in New York would be different from a traditional timeshare. That presentation turned into over 2 hours of high-pressure sales tactics on November 30, 2023. The salespeople, Ashley ** and Reid **, repeatedly insisted this wasn't a timeshare but true "ownership with a deed" like a second home. They called it an investment I could pass on to my children, but conveniently never mentioned the ever-increasing maintenance fees would also be inherited. When I said I couldn't afford it, they kept pushing cheaper options until I gave in to an every other year one-bedroom unit.

My boyfriend and I were lured in with a "$40 Alaskan cruise" offer while celebrating our birthdays in Las Vegas. What we were told would be a 90-minute presentation turned into an exhausting EIGHT HOUR ordeal that changed our lives for the worse. Hilton Grand Vacations salespeople never once used the word "timeshare." Instead, they painted this beautiful picture of "points" we could use at Hilton resorts worldwide. We were promised gifts, prepaid Visa cards, and multiple "free" vacations including that original Alaska cruise. Guess what? We've never been able to use ANY of them. Not one. The pressure tactics were relentless. "This offer expires TODAY." "You'll regret missing out." They wouldn't even let us leave to get proper food, just handed us sad sack lunches to keep us trapped there. By hour eight, I was in agony from my chronic pain and mentally exhausted from my ADD. I couldn't think straight anymore.

I am writing to formally lodge a complaint against Hilton Grand Vacations (HGV) regarding their deceptive practices and lack of communication in my ongoing attempts to terminate my timeshare contract. My husband and I have been subjected to unethical treatment, misdirection, and a complete lack of transparency from HGV, and we are seeking your assistance in holding them accountable.

RUN FOR THE HILLS IF ANYONE REPRESENTING HILTON GRAND VACATIONS APPROACHES YOU! I was lied to, defrauded by a “salesperson” who sold me a 4 day 3 night package to stay at a Hilton Hotel. Suffice it to say what followed was a horror show with 8 phone calls and NOT ONE AGENT/MANAGER taking ANY accountability. Clearly the misrepresentation and deception starts at the top and likely because no one in their right mind has bought a timeshare in 30 years. Whatever their business model is they start with what looks like a great opportunity but it turns into a maze of disappointments with no one at all taking accountability for my being deceived by THEIR salesperson. Nothing but grief and more grief. They lied outright and then harass you for calling them out.

I am writing to express my displeasure with the Transitions process and the Supervisor that we spoke to about it. First, the cost to "transition" out of Hilton is ridiculous. Eighteen months of maintenance fees for something that we can't use is unconscionable. I consider it a ripoff. The Supervisor stated that it was because it "creates a hole in the HOA." That should not be our problem. Our cost is $10K to get rid of Hilton (not so) Grand Vacations. A lot of money for two people who are retired and on a fixed income.

Trying to get out of the Polo Towers/Diamond/Hilton Grand Vacation mistake I made many years ago. Now I am "Hooked up" to Hilton "Transitions" and I really hope this is not a SCAM! I have an EMAIL supposedly from Hilton and I was on hold for a long time to get confirmation and I was dropped due to high call volume after I wasted my time on the phone. It looks like I am going to have to pay my over $4,100.00 dues and if this Transitions is valid, another $5,637.00 to exit! Can you imagine if I could give this $9,700.00 to charity? I do not blame Hilton, I blame myself.

I'm writing to warn folks about my terrible experience with Hilton Grand Vacations, and I hope this serves as a cautionary tale for anyone considering doing business with them. Back in 2015, my wife and I got one of those cold calls promising us a free four-day vacation to Florida if we'd just sit through a brief sales meeting. Well, that brief meeting turned into a grueling 5-hour ordeal that I wouldn't wish on my worst enemy. When we told them we weren't interested and couldn't afford their expensive packages, they turned up the pressure of something fierce. They kept bringing in different salespeople and managers, wearing us down with one offer after another until we finally caved and signed just to get out of there. We ended up with over $10,000 in debt for something we used roughly only three times in ten years.

Summary of the Problem. We are filing this formal complaint regarding the extremely negative and financially detrimental experience we have had with our Diamond timeshare, which is now managed by Hilton Grand Vacations (HGV). We have been actively attempting to terminate our timeshare agreement for over a year, with absolutely no meaningful assistance or resolution from the company.

Run! Don't far from their lies. You are locked into a contract of payments and a loan that never goes down. VERY SMALL PRINT $6.60 a day interest for every day loan is not paid and high principal cost. Unable to change payment due date even when they choose you will have to pay a high cost. Complete rip off and when you try to book anything there is little if anything availability. Salesperson lied saying if you have a hardship and need out of contract they would buy property back from you. All lies.

We are writing to formally request your assistance in addressing a deeply troubling issue we have encountered with Diamond Resorts. Despite numerous attempts to resolve our concerns directly with the company, we have been met with repeated denials and dismissive responses that fail to address the core issues at hand. We were sold a timeshare by Diamond under false pretenses, and despite providing the company with the names of the salespeople involved, our complaints have not been adequately addressed. Below is an excerpt from our previous correspondence that outlines some of the key issues we have faced:

Total bait and switch. Even if you think it is only a couple of hours of discomfort for the heavily discounted stay that comes with the sales pitch, it’s not worth it. Promised agreed upon property. Arrived at property and reservation had been cancelled and rebooked at a far inferior property. $100 Visa gift card was “cancelled”. Spent total of 3 hrs on the phone just trying to have somewhere to stay and collect what was promised. Hilton, HGV and 3rd party ticketing agency are not related which severely taints the Hilton brand. I wish I would have seen the 1.1 star rating before we agreed to this too good to be true hotel stay because it is. Sad part is that Hilton itself tries to make it right but has no connection to HGV or the people you actually talk to.

We've been HGV members for over a dozen years. It was great until we upgraded to their Blue/Max aka US Trust Membership. It's absolutely horrible. Customer service is the worse experience we have ever had. We have been flat-out lied to and misled time and time again. We've spent hours and hours trying to figure out our benefits. Only to be told time and again the person we spoke to the week or month before was wrong, and they won't honor what they admit we were told before. Their new website is near impossible to book with. Demanding thousands of dollars of pre-booking fees, telling us we don't have available points, or that they are not eligible to be used. We would get rid of it if we could, but we can't "sell" our membership within 2 years of the upgrade purchase. If anyone were to start a class action against them, we would be in to that in a heartbeat. Stay the F away. You do not want to do business with them.

We had a horrible experience with VJ at Parc Soleil in Orlando. When we agreed to go to the meeting, we explained that we already had more points than we could use, and we just wanted to learn how to use them. When we got there, VJ met us. He told us that we were assigned to him because he was “the big dog” and that we were “special clients.” He said that he would be our contact at Hilton from now on. He said he would give us his cell number at the end of our meeting so that, if we ever have any questions in the future, we should call him. Despite telling him that we had no interest in buying anything, he proceeded to put a hard sell pitch on us. When he was unsuccessful because we repeatedly told him that we were not buying anything, he brought in another person to more pressure on us and to cut the price of VJ’s last offer. When that did not work, a third person was brought in for more pressure.

I attended an HGV presentation in May 2021 at the Elara in Las Vegas after being offered a promotional stay. The entire 90-minute presentation focused on the Elara property, including extensive tours of the penthouse, pool, meeting rooms, and attached Miracle Mile Mall. During the individual consultation, I was led to believe I was purchasing a share specifically in the Elara property.

This complaint serves as a formal escalation of a dispute regarding a timeshare upgrade purchased at the Sunrise Lodge in Park City, Utah, in August 2023. We assert that this transaction was the direct result of a calculated and deliberate pattern of material deception and misrepresentation by the HGV sales team. We have exhausted attempts at amicable resolution with Hilton Grand Vacations, including the rejection of our final settlement offer of $25,000.

The marketing is very misleading and at sometimes feel like lies and not correct information! We were promised heavens when buying the package points but when you start booking, you realize how much lies had been sold. There are many other timeshares from reputable companies.

Issue: I feel deeply taken advantage of by Hilton Grand Vacations regarding my Diamond timeshare purchase. The sales presentation led me to believe that buying this timeshare would save me more money compared to using booking sites for vacations. I was repeatedly told that this option was superior due to its association with the Hilton brand and its luxurious resort amenities. Additionally, I was promised at least two weeks of vacation time at a resort of my choice, which turned out to be false. The package sold to me was too small to even use and they sold it to me knowing I would have to purchase an upgrade in order to use the timeshare.

Agreeing with what I am reading. Very difficult time booking the "dream vacation" they promise. No availability. Constant issues and no help getting what I need! RCI help for a fee. I have another timeshare and I never ever have an issue with this one! So disappointed.

Went to a 2 hour presentation in Las Vegas. Was given all sorts of false information, such as "you can use this at any Hilton Property, you can switch weeks with no problem, it pays for itself in the first year". The amount of "points" we bought is barely sufficient to cover a one night stay at any Hilton Resort. Nothing is as promised, and after being "owners" for 3 years, we haven't been able to use it once. Have asked multiple times to sell it back or get out of the program to no avail. HUGELY disappointed and have wasted thousands of dollars with NOTHING to show for it.

To Whom It May Concern, I am filing this complaint against Diamond regarding deceptive practices and the lack of resolution in terminating our timeshare agreement. When we purchased the timeshare, we were misled with false information. For example, we were told that the yearly maintenance fees would be tied to the credit card we initially received. However, we later discovered this was untrue. This misrepresentation, along with other misleading statements, has left us feeling deceived and deeply dissatisfied.

Very disappointed with Hilton Grand Vacations. They sold me a vacation package but were never responsible afterward. I called five different times to book and every time they said there was no availability — even when I could see plenty of open dates online. When I tried changing the location, they wanted to charge me more. This company does not stand behind what they sell. I would not recommend their vacation packages.

I responded to an email offer and was told that the resorts in Orlando were full, but I could stay at a nearby Embassy Suites. I was told that there would be NO resort fees, but that I had to pay $25.00 per night for parking. Well, as one might guess, I did have to pay resort fees. My presentation at Tuscany Village by Vanessa was a complete nightmare. She made an ageism comment (I am 76) asking me, "At your age, how much longer do you think you can travel?" But that was far from the worst that I experienced.

They charge $2000 a year just for annual maintenance fee which are about 3 times more than they used to be. Now it’s too expensive to keep. It’s near impossible to find a vacation you actually want unless you wish to plan 2 years in advance for your vacations. Then, if you wish to let your family stay, you pay so many fees that it’s cheaper just to rent the property outright. Now trying to get rid of the property, they demand 1.5 years of maintenance fees as a “transfer fee”. Essentially, people are paying this to get out of the criminal payment of an annual “maintenance fees”. How is this even legal. Making people pay for nothing. This practice sullies the Hilton hotel name. I will never stay in a Hilton anymore.

My wife and I have been loyal Hilton diamond members for over 15 years, so we figured we could trust them. Boy, were we wrong. In October 2023, we sat through their timeshare pitch in Las Vegas. We said no thanks, but they sold us a week in Washington D.C. Then right before the trip, they told us we had to attend another presentation or pay extra. Should've seen the warning signs right there.

Horrible experience. Was lied to by sales people in Myrtle Beach. So unethical. They sold me a product that didn’t do what they said it would. I trying to get out of the contract and they are giving me a run around.

I am writing to formally file a complaint regarding my Hilton timeshare membership, which I am seeking to cancel due to ongoing issues and misrepresentations. I originally purchased this timeshare contract in 2019 and upgraded it in 2021 under the impression that the program would provide enhanced availability benefits. Unfortunately, these promised benefits have not been realized. Despite being current on all financial obligations—including a $691 monthly payment and an annual maintenance fee of $2,200 due each January—I have consistently found that availability is not as advertised. This has caused significant inconvenience and disappointment.

Beware of the lack of Customer Service after they sell you anything and promising the “free” gifts. We bought into the lowest package they offered after being undecided. We were offered a free cruise and turned that down and was supposed to receive 3 weekend getaways in return. We attended our orientation in Virginia Beach and was asked where we wanted to spend our 3 weekend getaways and answered accordingly. We get back home and logged into our account to find there was nothing stating we have these getaway’s so I started calling numerous numbers for help with this issue (picking locations, planning, and booking).

I am writing to formally file a complaint regarding our ongoing and frustrating attempts to terminate a timeshare contract with Hilton Grand Vacations, purchased in Orlando, Florida. Despite our best efforts, Hilton has been uncooperative and unreasonable, leaving us feeling exploited and financially burdened. We purchased this timeshare in good faith but have never been able to use it, yet we continue to make payments. Hilton offered a settlement of $7,000 to cancel the contract, which we counter-offered at $2,500, but this has been repeatedly denied. We have already spent thousands with zero benefit, and they are still demanding $7,000 to terminate.

I have been an owner since 2012 and still can not get use of my points. Salesman are really good at promises but terrible at follow-through. If you want a deal, call me, I'll sell cheap! Make sure you get Hilton Honors conversion because that's all we use! Shocking, they won't let me log in to post!

We were asked to briefly summarize our feelings about Hilton Grand Vacations at the start of our presentation and I said “not interested”. The “closer” did say well thanks for your candor but they did have to complete the sales pitch of course or we would have to pay the full price for our three night stay. It was high pressured and so lacking on any details and flat out misleading and deceptive. I did stop them half way through to say “just so you know we have a policy of never making a large purchase without sleeping on it." That kind of ended the pressure as they at least did believe us. There is so much unethical about all of this that it unfortunately has affected my loyalty to the Hilton brand.

Lies, confusing topics, hard to use, just awful. Worst purchase I've ever made, I'll regret this one forever. For the purchase cost and maintenance fees it's better to just have a Hilton card and earn points and use those. I'll never get a value close to the investment even if I lived till 200+ years old.

Hilton Grand Vacations resale is an unmitigated mess and for a company with the fine reputation of Hilton Hotels (definitely not HGVC) that offer good rooms that are reasonably priced in multiple prime and convenient locations, the timeshare is a severe personal disappointment and administratively inconsiderate of the owners. First, if your time-share is paid off and you can not use it for various reasons that include age and illness, their offer to sell is ridiculously inefficient with exceptionally poor HGVC-to-owner contact. The suggested sale price of one's timeshare that Hilton suggests in a formal letter is approximately 1/10 of the purchase price. Further, the stated sale price is actually significantly less than ten percent since Hilton included an exorbitant interest rate on the monthly payment fee.

Do not buy a timeshare! They are shockingly hard to use, and virtually impossible to exit - even if you are willing to give it up at no cost. I can't even GIVE back my timeshare to Hilton FOR FREE. Buying a timeshare is signing up for a LIFETIME of escalating maintenance fees. No doubt their presentations are compelling, but the reality is, if you ever want to travel differently (i.e. to a different place, at a different time, for a shorter period of time), making your time share exchange work well is very hard, and usually incurs additional costs. Maybe you can't travel some years -- you must still pay ever-climbing maintenance fees. Renting a timeshare is also very difficult/near impossible. Save yourself a HUGE headache and just get a hotel of AirBnB when you need one.

We attended what was supposed to be a 90 minute presentation on July 3rd but it lasted nearly three hours. Despite repeatedly telling our sales representative Sami ** we weren't interested, he continued his pitch and promised a free vacation if we signed up. When we expressed concerns about potential job loss, Sami assured us he could help us cancel if needed.

I wish there was a zero or negative review option that I could do. They sold us a vacation package during our stay in Hilton Anaheim. We thought it was legit to only find out it is a scam. $1500 gone without any justification and international Hotel allowing this type of scam in their own property is insane. I called every branch to be transferred to different departments and no one able to help. So disappointed. Please do not buy any packages. They are scammers.

I’m very disappointed with my experience. The salesperson clearly misrepresented the vacation package, telling me it could be used anytime in the future—even several years from now. After providing my credit card, I learned the agreement actually limits use to one year unless additional fees are paid. I am currently undergoing cancer treatment and explained that I would not be able to travel this year. Despite this, I was pressured to continue, disconnected when I asked to cancel, and it took over an hour to reach someone again. The representative I finally spoke with was dismissive and tried to upsell perks that didn’t address the issue. I was eventually told the package would be canceled, but now I have to wait up to a week for my refund. Dishonest sales practices and poor customer service made this an extremely frustrating experience.

I booked a reservation in New Orleans and was offered 500 points for listening to a Hilton Grand Reservations promotion. I spoke with Trevor. I listened to the presentation, and I was not interested in any of the offers. I repeated this many times, but Trevor was persistent. I told him I would say it one last time that I am not interested. At that point he started cutting me off and when I called him out on it, he said I cut him off. I do not appreciate the aggressive tactics nor his rude behavior. I simply wanted to listen to the offers and receive my 500 points. He was so aggressive that I had to hang up on him. Not a good way to take care of a 30-year Hilton Honors member. Also, I used to work for Hilton Reservations Worldwide. I will never subject myself to this again and I am not sure if I am even getting the points since I had to hang up on him. Very Disappointed.

I was transferred to an HGV "rep" after booking a reservation via phone. The promise of earning points by answering a few questions on a five-minute call seemed innocuous enough. The call breached five minutes, coming closer to ten. It was incredibly uncomfortable. I lost count of how many times the individual used the word awesome and repeated the incredibly low price of only $199. Not $199 per guest or per day. $199 for everything. Four days and three nights. $199, awesome! It was the most abysmal, elementary sales pitch I have ever had the displeasure of enduring. I told the individual if I knew the call would be longer than five minutes and climax with being asked for a card number, I would have quickly declined. Moving forward, I will stick to booking reservations online and always refuse being transferred for some promotional questioning. I thought Hilton was better than that — I thought wrong.

Very high pressure sales techniques. THe maintenance fee can change without a vote so if the company is struggling, they can just raise the maintenance fees to whatever they want. If you don’t use your points one year, they charge you to roll them to the next year. Join Disney vacation club instead. It’s much better.

My experience with Hilton Grand Vacations has been an absolute disaster from start to finish. I'm writing this review to warn others before they make the same costly mistake. It started with a phone call offering a discounted 3-night Vegas stay for $149 if we attended a "brief 45-minute presentation." As longtime Hilton Honors members, we thought it was legitimate. The presentation in October 2023 turned into a 5-hour high-pressure sales marathon where we couldn't leave despite asking multiple times.

We got scammed on a sales presentation on 4 day 3 night at Ov oceans 22 Club but put us in an Hampton Inn. Then in sales pitch after 2 hours as all bullshit and walked away saying no. The sales mgr. Troy tracked us down and bribed us back with a paid trip to Hawaii and airfare as we had spoke about it. We where stuck for another 4 hours in a high pressure sales as number changing, very stressful. Granted we left again but had go back as kept our Drivers license and was trapped again and signed as not in right mind frame.

We have never been able to use the timeshare. Every time we try to book, we are told more points are required, making the package unusable. This raises serious concerns about why this package was sold to us in the first place. Hilton's sales representatives knowingly sold us a product they were aware we could not utilize, prioritizing profit over customer satisfaction.

The sales team for the timeshare were super aggressive and unpleasant. Would never recommend this experience to anyone. They basically told us to "F" off when we declined the time share with 17% interest! Their lowest offer was 33k. Awful people.

Just got a call from a Hilton Grand Vacation associate. I tried to be very kind and say I was not interested. He actually started yelling at me and said he was being very kind too. Twice, I tried to tell him I was working and needed to get off the phone, and he wouldn't listen. His name was Gary. Awful! It essentially became a harassment call from Hilton, even though I tried to steer it the other way.

Beware of Hilton Vacation Club with hotel stay package. They offer $299 for 3 nights stay at their resort. And the very next day there is no availability. I specifically asked to stay Pigeon Forge Tennessee. It All started with me calling about points to use a Hilton Hotel. She redirected me to a special vacation price package staying at Williamsburg TN. Which was in the vicinity. At the painful package the very next day I call for availability and there was none. So the question is why offer room when there was none. She plainly lie. Now there's no refund? Has Hilton got so low to scam people out of their money? Shame on them because I would never stay in the hotel ever again.. And will let others know.

I am filing this complaint against Hilton regarding my ongoing and frustrating attempts to terminate my timeshare. Despite my repeated efforts to address the deceptive practices used during the sales presentation, Hilton has shown no integrity or willingness to resolve the matter. I have been in communication with Hilton’s representative, Sam **, who has repeatedly dismissed my concerns. Each time I raised the lies and misrepresentations made by Hilton’s salespeople during the sales presentation, Mr. **’s only response was that I signed a contract. This response completely ignores the unethical and misleading tactics used to coerce me into signing the agreement in the first place. The salespeople made numerous false claims during the presentation. These claims were critical in my decision to purchase the timeshare, and I now realize they were entirely untrue.

We stayed at Hilton Homewood Suites. This hotel was in very rough disrepair. The hallway looked like a scene from Dexter (the red stains on the carpet outside many doors was creepy). Our shower leaked all night, one of the drawers on the dresser was broken off and wouldn't stay closed, the hot tub was not even close to hot (I tried the timer and button labeled "Tub Heater Timer"-didn't work), the 2 staff we talked to were clearly on edge and not willing to help or hear concerns. And between i15 traffic roaring thru the windows all night and the constant airport noise we didn't sleep.

I have been waiting over 6 months for a call back to get rid of this bullshit they lied about. They have stolen money from me by charging my credit cards without my authorization, lied to me about my costs and the customer service sucks as all they do is transfer you to someone else who can't help. If I could 0 stars I would. Hilton are liars and thieves.

This is a scam. They will try to get you in any way they can. For instance thank goodness I was not ready to commit but I got a 11,000 points package to sort of test the waters. They don't tell you that you have 7 nights total that you can use and if it does not add up to your 11,000 points you just don't get to use it. Good luck getting in to the dates you want. They don't tell you that New York NEVER has anything bigger than a studio so if you are family tough luck. So many lies just to get you to sign. SO many promises. Please beware and don't do it.

As a business owner who values integrity and transparency, I'm shocked by Hilton Grand Vacations' predatory ways. It started as a simple anniversary trip to Hawaii that turned into a nightmare for us. Their presentation turned into five long hours of time wasted and pressure to buy. When we tried to leave, we were suddenly dealing with multiple representatives. They bought us lunch, and had someone eat with us just to get personal information only to manipulate us into buying. This isn't sales - it's psychological warfare against customers.

My wife and I took the "bait" back in 2013, and came back for more in 2017 & 2018, victims of the same scam tactics listed in these reviews. There is a way out! Many unreputable companies out there claiming they will get you out, so beware, they will gladly take your money just like HGV. We finally connected with the right organization (TDA) and we are free of this mess! Is it cheap? No. Is it less expensive than what HGV has done to you? Yes! With the legal representation they provide, they will work you through the process. Here's the catch: You will stop paying. Period. HGV is going to come after you and going to report this to the credit agencies. I took a 145-point hit at one of the credit bureaus (dropped from a score of 832 to 687). I could afford the hit (it wasn't that important). The process took a bit over two years, but we are now free-and-clear of any obligation to HGV.

What started as an "exclusive offer" for Hilton Honors members has become our family's financial nightmare. We were promised a free Vegas getaway just for attending a presentation, with repeated assurances that "this is not a timeshare, it's an investment." What a lie that turned out to be. From minute one, HGV's sales team deployed every manipulative tactic in the book. Different representatives tag-teamed us, creating fake urgency with "limited time offers" while painting rosy pictures of free cruises, endless flexibility, and year-round travel. When we hesitated, they brought in the closer to "work the numbers" until we felt overwhelmed and pressured into signing.

Make sure you understand every single possible charge out there before you buy- they charge for items that you would never think about, such as to carry over points an extra year. It costs $100 to carry over points that you already purchased. Understand that even though you do not pay resort fees at HGV properties, you make up for in other fees. My brother stayed with us at one property and paid the exact same as a non-member as what we paid as a member. You do not have to be HGV members to stay at their resorts, and there are plenty of promotional stay offers out there to cut your price. The sales pitches were very forceful, I actually left crying after one of them.

We had purchased Diamond resorts years ago and made the mistake of adding additional point but we made it work and were using it every year so other than maintenance fees being expensive it was working for us. Then we got sucked into a Hilton presentation and where we ever filled with a bunch of lies. We made the huge mistake of upgrading and adding HGV to our club membership thinking we would be able to book more and use at Hotels. What we found is we can't ever find any availability at Hilton and so no we have this separate HGV membership with points we pay for but can't use due to no availability.

My wife and I were approached in Boston Logan airport Hilton. Told we could get 3 nights in Chicago for a great price at a high end hotel, for 1 hours of our time. All we had to sit through a vacation club presentation. Ok, we thought. From the outset, getting the hotel we wanted and the days we chose (3 different weekends in 3 different months) was VERY challenging. Finally, after much calling and complaining, we got our hotel and dates. The 1 hour presentation turned into a 2 1/2 hour hard sell. Not one, not two, but 3 different sales people tried to get us to sign up. Starting at very expensive, then the medium priced deal, then the "just a toe in the water" deal. No was not what they wanted to hear. After explaining our position three times we were unceremoniously shown the door. Literally!! The last rep said, "Ok I'll show you out". Stood up and pointed to the exit. This is not worth your time or energy. Hilton should stick to the hotel business not timeshare.

I feel completely deceived and taken advantage of by Hilton Grand Vacations. What started as a "free" three-day vacation turned into one of the worst financial decisions I've ever made. The high-pressure sales tactics were relentless. Despite my clear hesitation, they wouldn't let up until I signed on the dotted line. They even had me open an American Express card on the spot - red flag much? But I trusted the Hilton name and believed their promises. The biggest lie? They swore I could use my timeshare to book hotels worldwide, specifically mentioning Mexico and Jamaica. This was THE deciding factor for my purchase.

My husband Monte (81) and I Aleta (73) have been trapped in a nightmare with Diamond Resorts/HGVC for a decade. What started as a 7,500-point purchase in 2014 has become a financial catastrophe that threatens our retirement security. We were lured with meal vouchers and gift cards to countless presentations where we were LIED to repeatedly. They promised we could sell anytime, that our heirs could decline ownership, and that assessments would remain reasonable. ALL LIES.

We attended knowing this was a timeshare presentation and were genuinely interested in learning about the program. However, we quickly discovered that the HGV staff who conduct the educational portion are completely separate from the sales representatives who make the actual pitch. During our meeting with the salesperson, every concern we raised was dismissed with quick, seemingly easy solutions. Unfortunately, none of the promises made during the sales pitch have proven true:

Avoid Hilton Grand Vacations - Deceptive Practices and Financial Trap. My family's experience with Hilton Grand Vacations has been nothing short of a nightmare. What started as a "one-hour presentation" for a discounted Orlando vacation turned into a 3+hour high-pressure sales pitch while our young children waited alone. Major Issues - The sales team made false promises about financial benefits, vacation savings, and resale value. They claimed our timeshare would be a family asset we could pass down - failing to mention our children would inherit crushing maintenance fees and mortgage balances.

Our Hilton journey begins with a classic timeshare trap: an innocent approach during a honeymoon, offering "free" nights in exchange for attending a sales presentation. What follows are high-pressure sales tactics that leaves potential customers feeling cornered and confused. The sales process is deliberately overwhelming, with representatives using manipulative language to push customers into signing complex contracts they barely understand.

Deceptive Sales Practices and Unusable Product. We were lured to Vegas with promises of a 1-hour presentation for a $100-150 trip. Upon our arrival at the presentation, we were held for nearly 4 hours after staff took our IDs at check-in, preventing us from leaving. Sales rep John ** made false promises: family could join trips, points could be used for RV parks/cruises, the timeshare would pass on to children (without mentioning they'd inherit ever-increasing maintenance fees). We were sold insufficient points to actually travel as promised, and never told points expire. After paying $2040 deposit and signing with Jesse **, we couldn't book anything. Multiple follow-up meetings in Florida involved more high-pressure tactics. Despite paying $17,500 in total and upgrading twice, we still cannot book a single vacation.

This is the fourth time we had to call to book our trip and they keep putting us on hold or dropping the call and our trip is never booked! Further, they had no problem taking our $224.00 and then tried to tack on another $25.00 because they never told us if we'd have 2 queens or a king size bed! What a complete waste of time. We are going to put in a dispute on our credit card. Don't do it!

When I first bought the Hilton Grand Vacations timeshare, I believed it would be a valuable investment for my family. However, after paying the monthly fees for a year without being able to secure a vacation, I attended one of the owners’ updates. There, a representative informed me that I didn’t have enough points to book a vacation. Under the impression that added points would resolve the issue, I bought more, not realizing the significant increase in annual fees on top of the monthly payments I was already making. The financial burden became overwhelming, yet even after buying more points, I still found that many destinations remained unavailable.

Hilton Grand Vacations WARNING: Predatory Sales Tactics and Financial Deception. We attended what was promised to be a one-hour presentation for Hilton Honors points. Instead, we endured over four hours of relentless high-pressure tactics by Rosie ** and sales manager Gerry **. Despite repeatedly stating we had no interest and couldn't afford it, they used emotional manipulation - including personal stories about Rosie's deceased son - to wear us down. They pushed us to open American Express cards for the down payment while hiding the true costs. The 16.09% interest rate and actual purchase price were NEVER clearly disclosed until we were exhausted and signed documents with "assurance manager" Denise **.

Spent the last week sobbing in frustration about being tricked and trapped into this. I’m so embarrassed and terrified because I absolutely cannot afford the payments and no one will help me. The salesperson that sold this to me LIED and misrepresented what it is. STAY FAR FAR AWAY.

Horrendous. I purchased a trip to the Island of St. Maarten. I live in Western North Carolina and my town and area was decimated by Hurricane Helene- I wanted to get a break. They never seem to have any dates available to visit. They act like it's their first day of training in the Booking Dept. It has been a nightmare.

I was cornered by a sales rep in Dallas on a vacation who asked me about purchasing a vacation package that offered several places to attend. I was excited because I said this can be part of about 40 year wedding anniversary and we would attend somewhere and possibly look at becoming owners. Upon me l calling to book the reservation I was told that my credit score didn’t fit a soft pool and so they could refund my money or send me a check. This was very disappointing to me because I had planned on them being part of our celebration, and this was not ever stated when they was taking my money at the hotel. I am very disappointed in his organization and would suggest no one buy from them. Try Marriott instead. This was extremely deceiving.

Kona family vacation in Kings Land Resort. We are 15 people. Organized this vacation under one reservation one person paying for all! No confusion well think again!! One party got locked out of their unit late at night when not one was around. Stressful night. Not one has apology! Management didn’t even acknowledge the problem. Reception didn’t collect from that particular unit at checking. After being told that we are all together and one person is paying for ALL, which it was the person that checking last!! Unreal not information about any activities or savings cards or anything… found out later. Problems with checking problems with non verbal communication problems with pool towels problems with condo upkeep inside dirt and crime. Never again. Other hotels are cheaper and better treatment of guess. This is more like your Motel experience.

Giant money suck. Got talked into by slick sales methods. The website must have been created on an Apple IIe because it is extremely outdated and virtually unusable. Called support staff to set booking. They all act like it's their first day of training because no one is able to find available booking dates. We've had membership for over a year and have been unable to book any vacations. Assuming this is by design so they can keep your cash and provide you nothing. DO NOT BECOME A MEMBER unless you just want to throw your money away and if that's the case feel free to throw a little my way. This club is a class action suit waiting to happen.

The sales people are deceptive and dishonest. There are many hidden fees making it expensive to even use the expensive points you bought. The rules are constantly evolving. They are always trying to to get you to upgrade your membership and buy more points with unfulfilled promises and offers.

I booked using the $199 offer for Vegas/3 nights, 4 days. The hotel I preferred was not available and Hilton considers Thursdays part of the weekend so they charge an upgrade fee. I was unable to stay on the last day due to work. I showed up for the presentation early because of a flight change. I openly shared that information and it turned into a nightmare because they said they have a rule that your flight cannot be within 3, 5 or 6 hours of the presentation (every rep gave me a different time frame). I had to speak with corporate and that supervisor said I could not participate in the presentation on the same day as checkout.

My experience with Hilton Grand Vacations has been nothing short of a nightmare. It started with relentless robocalls—multiple times daily without identification or messages. After weeks of harassment, we finally answered after receiving four calls in one evening. We were lured in with promises of a "free 3-day Vegas trip" for attending a "low-pressure, one-hour presentation." This was the first of many lies. Upon arrival at the Elara, it became clear our stay was secondary to their sales ambitions.

Buyer beware - do your homework. I purchased the Hilton Grand Vacation package for $397 for 3 nights. The purchased included 50,000 points that we were told would be the same value at the package. 50,000 points does not equal $397 in points. I called 2 days after the purchase and asked about getting more points. The sales rep, Lotus, said 50,000 was just an added bonus and not suppose to equal the package and the initial sales rep promoted. Since this in not what I was initially told, I asked for a refund. She threaten it was unrefundable. I told her I would dispute the charge and file complaint with the BBB. She became very rude and agreed to give me a refund. The promotion package could be a decent deal, depending on the destination. However, the sales pitch wasn't completely honest.

I fell into the vacation package sales trap as well. I paid $112 total for a 4 days, 3 night Las Vegas trip with a requirement to attend a 2-hour tour. I didn't receive an email after my card was charged so I called the HGV customer support number to find out what was holding it up. I reached a very lovely representative who helped process a refund (hopefully!) after ultimately listening to the phone conversation I had with the sales rep. While I completely appreciate the honesty of the customer support reps and those who listened to the sales call, I just can't imagine how many people have fallen victim in the same way that I almost did. I'm thankful that HGV does have some honest employees who are not on board with deceiving the customers who actually provide the revenue for their salaries.

Extremely Disappointed - Deceptive Sales Practices & Misrepresentation. I am writing to share my deeply troubling experience with Hilton Grand Vacations, leaving us financially distressed and questioning our trust in this company. During our sales presentation, we explicitly stated our loyalty to Sandals Resorts and preference for all-inclusive stays with butler service. The HGV representative assured us we could access equivalent accommodations at a fraction of our usual $5,000-$6,000 vacation costs through their RCI affiliation. We were shown a directory falsely listing Sandals as a partner & promised the same luxury level, including butler service. The reality was completely different.

I deeply regret my decision to purchase with Hilton Grand Vacations. What began as a $225 promotional package in 2021 turned into nearly $30,000 in contracts through manipulative sales tactics and outright deception. HGV deliberately misled me to believe they were owned by Hilton Hotels, when they're completely separate entities. A promised "90-minute presentation" became a 6.5-hour high-pressure sales pitch. Representatives never disclosed that cancellation requires paying the mortgage in full, and I faced constant pressure to upgrade through multiple "owners updates" that were actually sales meetings. Promised properties like "Coming Soon" Maui locations never materialized, and customer service is deliberately difficult to reach and unresponsive.

We thought we knew we wanted this before we had to go through the high pressured sales pitch. Our agent said everything she thought we wanted. We told her we were spontaneous travelers. And she said this would be more than perfect for us! Not. It's very difficult to book last minute. So, 12 hours after buying, we called to cancel. We sent in the email they told us to. Then crickets. Nothing. We've called and were told they never received anything from us. Then I found the email and called her out on her lie. I asked for a supervisor, she disconnected me! I would have recommended this even though it wasn't a fit for us but not now. They take your money and hide! We still don't have it back nor can we reach anyone. I'm sure I'll be getting an attorney. Disappointed with the Hilton brand is an understatement for sure. We didn't even get the free gift they promised for sitting through their presentation, even after we asked for it after buying. It's all a scam.

We should've read all these reviews before getting involved with this SCAM - VEGAS - TAJ , scam they train them to make FALSE STATEMENTS - ORLANDO, is a DUMP - the ** sales person along with the other people that come in a fake promise you points, free this and free that is a SCAM - The kicker here is the $50 gift CARD at the end after you finance and spend $120,000!!!! CABO - here's another scam just with better trained scammers - Ppoints you can't use, places you can't go to , dates you can't use. GOOD LUCK getting an English speaking competent person, it's a SCAM, and we fell for it. We are looking into a mass lawsuit to uncover this SCAM.... THEY LIE on everything, everything - I will be setting up an Instagram account to post and update all the chumps like myself that were scammed into this.

story we'd heard. We were promised 8,000 points every other year for approximately $295/month, with points that never expire and automatically roll over, usable at any Hilton location worldwide, with nominal HOA/maintenance fees that could be gifted to family or passed to heirs.

Don't do it. I pay roughly $1800 a year for fees. Their point system is difficult and you must save a certain amount to go to a resort other than ours. Our yearly points don't add up enough to do this so we must save 2 years of our points to go elsewhere. Don't do it.

Would give this a negative star if I could. After agreeing to a package it was only at the end (AFTER I was charged) that the representative told me 2 decision makers were needed. My husband was traveling at the time but when he came home a few days later he said he was not interested at all. I waited for a couple of months in case he decided to change his mind, but he didn't. During that period, Hilton Grand Vacations literally HOUNDED me on a DAILY basis by phone to the point where I could only imagine what the hard sell would be if we had gone through with it. The last straw was calling them to complain about the misleading upfront sales pitch and the daily intrusive phone calls and simply requesting that the nearly $300 we did have to pay get credited toward a future stay - not even asking for a refund just a CREDIT to which they refused. A warning to anyone contemplating this in the future.

They assigned us the state with the highest maintenance fees and when we asked to change to a cheaper location they tried to link it to a buying a much more expensive plan, almost twice the price so we are still paying the highest maintenance fee

I absolutely regret spending my money on this vacation package. As soon as I purchased it. I can’t get into my account like the Agent said I would. I talked to at least 10 agents. The last agent asked me why does it bother me so much that I can’t get into my account! I do believe I’ve been scammed.

My wife and I were victims of Hilton Grand Vacations' fraudulent sales practices in 2010 and again in 2014. What was promised as a 1-hour presentation for free park tickets turned into a 6-hour hostage situation where they took our IDs and subjected us to relentless high-pressure tactics while our children waited. We were never given adequate time to read contracts or research the company. The misrepresentations were extensive and deliberate. They promised "exclusive access" to private resorts, claimed Disney resort and cruise access was included, and presented this as an investment that gains value over time. All completely false - there's no resale market whatsoever. Most critically, they guaranteed a corporate buy-back policy for exit that simply does not exist. They failed to disclose escalating maintenance fees that increase 9% annually forever and never provided the legally required Public Offering Statement.

I recently signed up for the Hilton Grand Vacations with my husband. We started feeling uneasy about it and just wanted to put our money elsewhere so we contacted our sales representative to let him know we wanted to cancel and he pretty much told us we’re on our own and that he was busy and could not help us. We tried to contact multiple numbers That were on our contract and no one could get back to us. We sent in a letter to cancel our membership and they give you five days to send that letter in. I thought I sent it in within the five days and no one sent me a rejection letter.

We opened the door to depression, and disappointment, and it went down from there. The first morning we had only 2 packs of regular coffee, 1 sugar free packet, 2 creamers, poorly stocked; POOR, POOR, POOR. The only electric socket by the room sink (for the coffee pot) had previously had a 'fire/short, was 100% broken, with fuse that could not be reset, because it was burned. (popped socket, cracked, and blackened evidence of smoke on socket cover and looking inside it was blackened) We had to take the coffee pot to the teeny table to make coffee, Linens poorly stocked for 2 guests, YES we did get more towels, etc; Broken glass and a piece of a broken mirror were on the carpet, near the bathroom entrance; Bathroom sink has a FAKE front, that other guests, and us, tried to open, FOR MORE STORAGE, it just pulled away, SHOWER ROD was broken, and would not stay in place to hold the shower curtain,

I deeply regret my decision to purchase a Hilton Grand Vacations timeshare. The initial sales presentation was high-pressure and persuasive, but in hindsight, it misrepresented the reality of what I was buying. What was sold as a valuable and flexible investment has turned out to be a significant source of stress, financial loss, and disappointment.

Hilton Grand Vacations brow beats their owners at every turn. Every time we stayed at a Hilton Grand Vacations property, we were scheduled for another meeting under the hoax of learning about “new benefits.” These hour-long meetings consistently lasted three to four hours and always turned into attempts to pressure us into buying more points. Our first purchase in 2018 was done with the intention of using the timeshare with our family for many years. However, we quickly learned that to make full use of the system, we needed more points.

During our 7 years as owners, we have encountered high-pressure tactics, misleading claims, and deliberately confusing communication from Hilton Grand Vacations (formerly Diamond Resorts). Our efforts to communicate with Diamond and Hilton have been incredibly complicated and confusing as we face long hold times and numerous transfers every time we call. The reservation process is no better due to similarly inconsistent support and limited availability. We have also found ourselves being nickeled and dimed too much with mandatory tipping, housekeeping fees, parking charges, etc. At our most recent meeting with Hilton, we faced significant confusion and anxiety with claims that we could sell our timeshare and get our money back. At one point, we were even told we would benefit from a one-bedroom foreclosure deal, only for the paperwork to be mishandled which resulted in us refusing to sign the revised contract.

I am absolutely livid about what Hilton Grand Vacations has done to my wife Leslie and me, and I need everyone to know about these scumbags before they ruin your life too. We've been trapped in this nightmare for six years, throwing away over $23,000 of our hard-earned money, and haven't been able to book a single damn vacation - not ONE! They lured us in with promises of a free Hawaii trip, then trapped us in a 4-hour sales presentation (not the promised 2 hours) where they fed us lie after lie about "real estate investment" and "valuable assets to pass to our children." What we actually got was worthless usage rights that expire in 2050, annual fees that have skyrocketed to over $1,600 with no explanation, and a booking system that's completely rigged against anyone with a normal work schedule.

We purchased with HGV at a Bluegreen's Resort Fountains Orlando FL, we were quoted a Monthly bill of 1% of the balance with AMEX at a 0% of the balance. Based on the amount of the payment that we were quoted by the Sales Staff, we agreed to the purchase. However, the bill came in at 2% or twice the quoted monthly payment. We have been in touch with the Salesmen, with no resolution. We have tried to contact Hilton for a Corporate contact for the complaint and have only been passed around. Still working but no resolution so Far.

Absolutely, 100%, do not fall for this scam, especially the week that the “closer” offers when you say no. They are liars. They will tell you that there are no blackout dates, plenty of Inventory, and new resorts being bought…all lies! When you try to book a week, it is conveniently fully booked. That is after you have listened to a 30-second music clip for 30 minutes. We have been trying to rectify the situation for weeks. We would have been better flushing our money down the toilet!

We bought into the HGV Passport Program (since discontinued) which featured points that could be used over an 18-month period for use at specific properties. The purported aim was to enable newbies to experience HGV at an entry level "try it out" price. i.e., we would be so enamoured and impressed that we'd buy into an actual "ownership." Our experience has been mostly very negative, especially in terms of actually being able to book properties and make use of the points we'd paid for. I might add that the presentations we'd done (more than one) to get to the point of commitment (admittedly at a very low level, with no ongoing maintenance fees, etc.) were very "hardcore" sales pitches which went well beyond the promised 90 minutes. In short, I would not recommend HGV to anyone, under any circumstances. Committing at any level will involve a great deal of frustration.

From the outset, we were led to believe that Hilton Grand Vacations properties were exclusive to owners and not open to the public. This sense of exclusivity was presented as a major benefit and was a key selling point for us. During each sales presentation, we were paired with a licensed real estate agent who would aggressively negotiate pricing during long sessions, often lasting several hours. We were repeatedly told the offers were only valid that day, which created a false sense of urgency and left no time for us to discuss the details privately. 

I have tried numerous times to transfer title which is supposed to take 5-10 business days by email. I've waited 3 weeks with no response and their member services communicate only through email. "Do Not Buy Anything From Hilton". I also have ownership in Marriott Vacation Club which is phenomenal with their facilities and customer communication. "Buy Marriott Vacation Club" as this is a far superior vacation club than Hilton Grand Vacations. Url = **.

Do not buy a timeshare (or anything) from them! It is a total scam and trying to buy out of it is a pain and you will lose all the money you put into it. And the maintenance fees are ridiculous. Good luck finding a location that is not a 1 star in any of the places that you really want to travel to. The only nice accommodations are in land locked areas that cater to tourist. And booking is next to impossible with all the restrictions.

Let me start off by saying that I am an owner of a "vacation club" (timeshare) with Hilton Grand Vacations (HGV). I had a horrible experience with the marketing department in Las Vegas. The sales manager was a bully and when we went to complain about his behavior, we were met by a gentleman that was supposed to be his "supervisor". He was very apologetic and offered us several "discounts" (we would later realize that this was a "bad cop/good cop routine that they have mastered) and we ultimately purchased a trial ownership that allowed us to go to Carlsbad, CA and Cabo San Lucas on 2 trips that were about 2 months apart. We experienced both and really enjoyed them.

I'm requested to sell my property back to Hilton Grand Vacations Club. They need "100 days"--over 3 months--before they can even look at the resale request?! In addition to high maintenance fees and taxes every year ($2,500 in my case, for points I can only use every other year), HGVC also requires you to pay $299 per reservation. Each week is considered a separate reservation, so you'll have a $598 fee just to book 2-week reservation! The individual properties can also assess daily cleaning and parking fees. If I'm going to spend $1,000+ dollars on each vacation, why did I pay $28,000 to buy "points" with HGVC in the first place? One last thing...if you are unable to use your "points" for a particular year due to personal or family commitments, you guessed it, they charge you $399 to save/roll your points over. Be prepared to pay. A lot. To use and maintain your timeshare with Hilton Grand Vacations Club.

Absolutely the worst experience. They are bullies, aggressive, and actually lie to you. Then Hilton just says, "Oh they are another company." Do not. Do not ever sign up for their offer no matter how hard they sell you and lie about what properties are in the program. This is 100 percent a scam. Their oppressive and aggressive sales calls during one’s workday are completely disruptive. I will be severing a thirty year relationship with Hilton as a result. Shame on all of you.

I initially paid $199 for a vacation. I wanted to book for spring break because I purchased the vacation in October and spring break is in April. I wasn’t contacted to set up the vacation until February and by then all the dates I wanted were not available. So I picked any date. I tried to call back and was told if I pick a weekend date it’s $99. Tried to call back again and was told if I cancel or reschedule it’s $129. I literally had to cancel my bank card so that I’m not charged. Then I asked the rep if I don’t show up, what happens, she just held the line. Please don’t waste your money on this. It’s a scam.

My Hilton Grand Vacations journey began after a friend participated in a promotional vacation and shared contact information for referrals, which included me. Shortly after, my wife and I were contacted and offered a promotional trip to Las Vegas. We accepted the offer and attended our first sales presentation which touted a yacht club as one of the package benefits, even though it was not included. The presentation dragged on for hours, punctuated by ringing bells each time someone purchased—a clear tactic to build urgency. Although we declined the offer several times, we gave in due to the relentless high-pressure environment. We were told a large deposit was necessary to proceed but since we did not have the funds readily available, a representative urged me to apply for a Hilton Honors American Express card on the spot—something I now regret due to the high interest rates.

As retired military veterans, we trusted Hilton Grand Vacations based on their reputation, but we were subjected to extensive misrepresentations during our August 2024 timeshare purchase at Parc Soleil in Orlando. Sales representative Jerry ** explicitly promised to waive our first year's fees due to our veteran status, assured us that fees would "NEVER change" (using a gas price analogy), and led us to believe we could visit destinations like Dubai and Thailand through our package. Additionally, he claimed we could sell unused days for profit. However, Hilton billed us over $2,100 despite the promised fee waiver, we've discovered that fees increase regularly with additional undisclosed charges, the international destinations we wanted aren't even available through Hilton, and following advice about selling days led to us being scammed out of $3,000 by third parties. 

They are dishonest. We did a trial that we were told would provide 8-10 days. A month after we signed up we were told it would only be 5 days. They never stop hounding us trying to upsell. I get like 2 calls a month from them. During the presentation a few of the individuals were fairly pleasant but the sales manager was honestly the most vile person I ever met. She was rude, condescending, very pushy, and straight up disrespected her sales rep right in front of us. Run far away.

My experience with HGV has been devastating. I had a timeshare for many years that I was happy with; however, I took the "bait' and attended a presentation in Palm Springs. The person I met with told me that my timeshare company had recently been sold, and that it was just a matter of time before I would lose it. They offered to "buy" it from me, and asked for $8000 additional. As I use my timeshare often, I was excited to have what was promised to be a "better option, with more travel opportunities and lower maintenance fees."

They say your orientation will take 90 minutes. Five hours later we finally left. The "orientation" is nothing more than round 2 of trying to get you to spend more money with them. It's a Complete joke.

We were invited to Las Vegas by HGV via an extremely affordable hotel stay contingent upon our attendance at a mandatory timeshare presentation. This is where we were met by an HGV employee who aggressively sold the idea that HGV timeshare ownership would not only provide extensive vacation opportunities but also function as a profitable real estate investment vehicle. He heavily emphasized that the timeshare would provide passive cash flow, claiming he personally profited by renting out his timeshare points like an Airbnb. He stated he owned ten timeshares and had never paid maintenance fees due to the cash flow from rental opportunities, promising to guide us through the rental process once our account was set up. He further claimed that “this is where several real estate investors start out by purchasing one timeshare, then build from there.”

Just did a 2 hour vacation presentation at Hilton in Charleston South Carolina. The sales representative was personable and the presentation seemed interesting. But when Taylor, the supervisor came over to discuss actual money, things went downhill fast. He ended up being rude and condescending when it became obvious I wasn’t ready to sign. I believe but am not positive we were being offered 5000 points for 36,000 dollars. (Which by the way started at 60,000 but I was getting a “special“ deal.) I told him I wanted to talk to my wife and think about it, and asked if he would honor the deal later today. No! It’s a one time offer that disappears when you walk out the door. So right away I knew they don’t stand behind their product. Taylor asked me why I’m not ready to purchase it right now. I told him 36,000 dollars is a lot of money and I wanted to research it. He said, "You think 36,000 dollars is a lot of money" to which he laughed.

When we checked in we had been told we would be receiving a suite during our initial conversation with the Hilton Honor's representative however, this was not the case. We were given a small studio which we upgrade to a suite for an additional $55 each night. The suite was nice but certainly not up to Las Vegas suite standards. The hairdryer did not work, the shampoo, and body wash dispenser were empty in the shower. We were given 3 towels for a four day stay. After calling the front desk, housekeeping brought a replacement hairdryer, shampoo, conditioner, and a few more towel. No body wash. The location was the major flaw. The property is so far down the strip past Circus Circus. We Ubered to casinos throughout our stay. The restaurant and pool close at 10 PM. The pool also doesn't open till 10 AM. So if you would like an early morning swim, that is not an option.

Hilton Grand Vacations employees deliberately avoided using the term “timeshare” and instead portrayed it as a property purchase complete with a deed that would increase in value over time and could be passed down to our children. What they failed to disclose was the responsibility of paying the outstanding mortgage and perpetually increasing maintenance fees—this wasn’t a legacy gift but instead a lifelong debt. After more than four hours of this pressure, despite my reservations and opinion that this likely wasn’t a great opportunity, my future husband made the purchase decision independently as we were not yet married. Part of the fraudulent behavior was led to believe we could use this or any HGV property at any time, and while the points system was glossed over, it wasn’t explained that significant points are required to access certain properties.

As a 21-year Army veteran and the husband of a public school teacher, my wife and I value honesty, integrity, and transparency. Unfortunately, our experience with Hilton Grand Vacations has been the opposite. We were told during the sales presentation that our points could be used to book any Hilton hotel, which was critical to our decision. My wife specifically asked about a week in July in Nashua, NH, and the rep showed us availability and said it wouldn’t be an issue. That turned out to be completely false.

So I got talked into the free 3 night package. Hotel was fine. The refund is a joke. Initially I paid $225, then after sales pitch. I was supposed to receive $199 credit back. It’s now been 3- weeks, 4 phone calls and hours on the phone. No refund yet. Never again.

As loyal Hilton Honors members since 2015, we are shocked by what we have experienced at Hilton Grand Vacations. Having been treated well by Hilton in the past, we accepted the initial offer to attend a meeting without hesitation, unaware of the deceptive practices we would soon encounter. HGV salespeople employed a targeted tactic, offering a military discount due to my current service in the Army National Guard and my husband's status as a disabled Veteran. He maintained the offer of extra points for our Japan trip and emphasized that this special offer would only be valid while we were in the office that day and would not be extended again.

We purchased a timeshare from Hilton Grand Vacations in March 2021 after being lured to Las Vegas with promises of a free vacation and a "90-minute presentation." Instead, we endured a brutal 5-hour high-pressure sales process where we were explicitly told not to ask questions during contract signing and were coerced into inflating our income to qualify for an HGV credit card (which we believe constitutes credit card fraud). The salespeople made numerous misrepresentations about the product, failed to disclose our right to rescind the contract, and did not review critical documents like Closing Disclosures or Truth in Lending statements. We were also misled about the timeshare being inheritable, which would burden our family with ongoing fees after our death.

This review is for the so called, bargain offer vacation with the two hour required sales meeting. We did not join and were not swindled! I’m 55 years old and was as concerned about signing up for one of these things as anyone, and at no point did or would we have considered joining because we are extremely skeptical and simply not in a financial position to buy a six figure anything!

I signed up for Hilton Grand Vacations last year after I stayed at a Hilton Hotel that was booked for a SHARE conference in KC. A gentleman called me and asked if I would be interested in joining. During this conversation the gentleman made it sound like an annual vacation thing you could go to different locations where Hilton Grand Vacations were offered. I did not know this was a time share program and did not know until recently as well that you had to go to a two hour sales presentation for the time share. Because these things were not up front and I only found out this was for a time share sales pitch until recently when someone tried to book my dates for what I thought was a vacation via different hotel locations, I feel like I was misled and the money I paid will end up being a loss.

Extremely Disappointed - 15 Years of Broken Promises. After more than 15 years with Hilton Grand Vacations, my wife Connie (retired Army Sergeant First Class) and I feel compelled to warn others about our terrible experience with this company. The sales presentation was filled with misrepresentations that have never materialized in reality. We were promised annual vacations but have only managed 4-5 trips in over 15 years, representing a 66% failure in delivering what we paid for. Despite spending close to $15,000, we have never received a single vacation confirmation directly from Hilton Grand Vacations and have been forced to book through RCI instead, which was never disclosed during the sales process.

Our experience with the HGV timeshare has been nothing short of a nightmare. What began with Diamond Exchange evolved into an even worse situation after a 7-hour high-pressure sales presentation in 2022.The salespeople made numerous false promises: weekend availability (only week-long stays were available), using points at any Hilton hotel (requires costly point conversion), no additional fees (surprise maintenance fee increases), and ability to exit after paying it off (it's actually perpetual and passes to our children).

We tried to cancel the timeshare within the 5 days. But, we were one day too late and now we are get lawyer to assist us. The lies and misinformation during the sale were not correct. After reading all the documents the hidden information and extra fees and club membership. Believe me the lies they told to get a sale. Don’t sign up for any kind of timeshare junk.

Our nightmare with Hilton Grand Vacations began with a simple cold call promising a "free" trip to San Diego. My husband, a Navy veteran with fond memories of California, was excited for us to visit the Marbrisa Resort. Little did we know this was the beginning of a costly mistake. At the resort, we endured relentless sales pitches where they even exploited my husband's veteran status to manipulate us emotionally. Under immense pressure, we signed up, believing we were securing lifelong family vacations.

I was offered and purchased a stay in Vegas, with a timeshare presentation required. I was told that the information package would be emailed to me immediately following the credit card processing, but no email was sent even though the charges were made to my credit card. I looked on the website for a contact email or phone number but neither appear anywhere. I've tried calling the number attached to the charges on my credit card but the number is not in service, as well I called the phone number that the salesperson called from but the phone call will not go through and just disconnects. To add insult to the whole thing, the price advertised on the website for the same package is half of the price that I was charged. It's been a couple of days and I will continue to try and reach them for an explanation.

The Hilton Grand Vacations (HGV) timeshare contract signed by both me and my daughter has been nothing but a financial nightmare. HGV imposes “special invoicing” when properties are enhanced or upgraded, which could result in unexpected bills costing thousands of dollars. This was never disclosed during our sales meetings. Furthermore, despite our explicit statement that we had no heirs to leave the timeshare to, we were recently informed that our estate would remain liable for ongoing maintenance fees. As we have no other relatives, this would place an unfair financial burden on a close friend, the executor of our estates—a responsibility we cannot, in good conscience, allow.

Hilton Grand Vacation "HGV" email promotions are a typical bait and switch. BUYER BEWARE! 4 days, 3 nights in Orlando, FL for $199.00, $229.00, etc. plus 50k Hilton points & $100 Visa gift card. They list 5 Orlando resorts with Tuscany Village rated 4.4 by Trip Advisor. All other resorts have with fewer amenities and have Trip Advisor rating of 3.0 or lower. When you call 833-486-0029 they will confirm that all resorts are available, take your credit card info, provide a confirmation number, and ask you to call a different Customer Service phone number 407-393-1616 to book the room and dates in Orlando, FL. Upon calling Customer Service Rep at 407-393-1616 they will tell you that premium resort has not released the dates you requested but you can book at lower rated property immediately or wait for future availability at premium resort with NO GUARANTEE for your previously confirmed dates.

When we first signed up for the Hilton Grand Vacations timeshare, we were led to believe this program would provide easy, convenient travel benefits for our family. However, we have found that all the claims were untrue and as a result, we have lost thousands of dollars because we believed in this company’s claim. The salesperson highlighted the upcoming opening of Allegiant Stadium in Las Vegas and how that would increase the demand for properties like Elara, making this a valuable investment. He also reassured us that the timeshare could be passed down to our children as a gift. He continued to con us by showing us family pictures of their vacations at different places.

Whenever we call to reserve a Hilton hotel we are offered to be transferred to another department for a special offer. We are then offered stay packages for a discounted rate if we attend a sales presentation. We previously attended another one in exchange for medieval times in Myrtle Beach. However, our actual experience during the sales presentations are extremely and utterly unprofessional and lack any amount of customer service skills. During the last two presentations we've attended the sales person we were assigned asks us within the first 10 mins if we are purchasing an ownership package, but when we indicate we were offered a special offer to attend they become combative.

DO NOT DO IT, please. FIRST, let’s start with us trying to sell our HGVC, then read on to hear WHY. HGVC told us when we purchased, in 2009, that we could sell it if we ever changed our mind. We listed our property thru HGVC, and of course, there are thousands for sale (it’s not the economy, there are always people selling). We asked what other option we have, and conveniently, the HGVC team said that if WE PAY THEM $3,000, WE CAN EXIT. WHAT? SO, think ahead and not in the moment - only invest in this scam if you never, ever want to believe you can opt out and recoup ANY money.

Don't rely on what they say because they do everything they can to tell you how flexible the program is and they never tell you about the restrictions. I purchased their Vacation Introductory Package and was told how flexible and I could use the points anyway I wanted to. After I purchased it and went to book some reservations. It was that a clause in the contract was pointed out to me saying I could only use my points at one location and that I would forfeit the value of any unused points. My wife and I were never told about this restriction and we certainly weren't given time to read a detailed contract.

They were incredibly misleading. And I feel that they took advantage of my elderly parents. My father just died and my mother is stuck with this, can't use it, and can't get out of it. Awful, awful, awful

I am a Travel Agent and I would NEVER recommend Hilton. I have booked over 20k in reservation and they lied to me about access to a package I paid for. Amado And DeAndria both told me that my package covered specific room types. After paying, I was told that those room types were not available in the package. I wasted 2hrs of my day being lied to. I will stick with the Wyndham brand from now on.

SCAM, SCAM, SCAM Alert. We paid in full after a high pressure sales tactic in Florida for timeshares in their Las Vegas Elara property. It is impossible to get a reservation for any of the properties unless you pay for more points. This is designed to have you pay their maintenance fees and club dues in perpetuity. We have told their representative that we are willing to give away our shares ($13,000) for free and it seems that we can not even do that. Our next step is legal action. STAY AWAY from this FRAUD SCHEME.

I am absolutely FURIOUS with Hilton Grand Vacations after being misled and trapped in their predatory timeshare scheme. My family initially purchased at Tuscany Village in 2019 for every-other-year use, then upgraded to annual in February 2024. What they promised versus what we got couldn't be more different! Despite reaching "Elite" status, we discovered it's IMPOSSIBLE to book anything without constantly buying more points. Most recently, after our upgrade to an annual membership, we were told we somehow had NO POINTS available until 2026! How is this even legal?

My former wife and I attended an HGV presentation in Las Vegas, Nevada in 2018. We were pressured to complete the presentation that same day, despite our request to resume later. We spoke to a sales representative, who misled us about the benefits and financial flexibility of the timeshare. We were told our points were transferable to multiple airlines, only to later learn they were limited to Hawaiian Airlines only. We were also misled into believing we could rent out our time share during events such as the PGA Tour or the Raiders’ NFL games. We later discovered that renting it out for financial gain was not permitted. Generating rental income was a significant factor in our decision to purchase and we find it abhorrent that a salesperson would say these things to gain trust and secure a sale.

I talked with a salesperson while I was in Chicago for a conference. He said I could pay a $299 for my next hotel stay when our conference will be there again next year. Things he did not tell me: They would automatically schedule a "vacation" for me at a random location. I would then need to pay $19.95 to switch it (or $120 if I waited to change it until 8 days before). They would add the remaining cost of the hotel onto my tab when I (or they) scheduled the location, so I am not actually saving any money by scheduling through them.

Please be cautious of this company. I was invited to a presentation in Myrtle Beach, drove over 6 hours to the presentation…Upon arrival I was told I could not participate due to my divorce not being finalized. This probably is something they should have told me during the phone invite. I ended up spending money, losing time and they did not honor the 50,000 points that they said they would give me for the presentation. I took a loss all the way around. Due to their failure to disclose the above information over the phone. Tread lightly that word is not honorable

My husband bought the 199 package for two night three day scam! When you tried to book it with another $200. Don't do it!!!! If you want to change your destination another $200. Like I said what a terrible scam!

I cannot give this company any stars. It is impossible to use your points and I have been in the "Transitions" program for a year now to try and get out of my contract, which I originally bought with Diamond Resorts" where I could easily use my points. Now they request I pay my yearly dues of over $1000 twice, but say I cannot use my points because I am in transitions. There is no date for them to "unpause" this program. It's a complete SCAM!

My HGV nightmare began June 2021 with a 4-hour presentation where Dan ** claimed my vacation costs would total $61,602 over 20 years and HGV would save me money. He falsely presented it as a real estate investment with rental options (actually prohibited unless I'm present). After relentless pressure tactics, I signed for $260.26 monthly on $19,480, with $3,604 down and $1,168 annual maintenance fees. Dan lied that fees were stable—they increase yearly—and encouraged me to inflate my income based on potential military orders. I was never told this was a timeshare or informed about the rescission policy. In four years, I've only used my membership four times due to severe booking limitations. Each time, I endured "owners' updates,” which are disguised sales pitches where rejection was met with hostility.

There should be an option for ZERO Stars as this company is an absolute RIP OFF. With Everything the Trump administration is working to improve, DISBANDING TIME SHARE Companies like Hilton Grand Vacation Club should be atop of the list.

I was contacted by HGV and received a room at their Sedona Resort for three nights at a reduced rate if I attend a no pressure sales presentation at a specific time. We attended the presentation shared conversation but decided it wasn’t for us. We were pressed to buy one of the smaller point packages (even that was $24,000). Money not being the issue, we were told if we did not enjoy the experience, we could just give it back to Hilton. Mason, the gentleman giving the presentation was on auto pilot, didn’t make eye contact and we were concerned he may need medical assistance. After the presentation and conversation with our assigned salesman, we reiterated that we were not interested in buying the time share.

The Hilton Grand Vacations. It is our History joining the Hilton Grand Vacations. On October 27, 2021. In Orlando, Florida. The Hilton Grand Vacations offered in Orlando, Florida, to participate in a meeting where they presented a vacation plan. The Hilton Grand Vacations advised that we would have the same money spent in hotels, but we could maximize it if we entered the program offering the same number of days we used in previous years. (Not true. We ended paying for our main vacations using other hotels with a better price.)

Great sales pitch but getting them to deliver on the promises made is almost impossible. Multiple calls with supervisor promises to follow up, send request, make it their tasks to fix.... Every evasive answer known to customer service. I have given up on trying to compete this transaction and very thankful I didn't sign anything. I won't even consider buying now.

We have written to ask that Hilton Grand Vacations officially terminate our contract. We initially purchased a small, inexpensive timeshare package with the hope of using it to create wonderful memories with our family and friends. However, the room sizes, quality, and other amenities were not delivered and did not meet our expectations, or the terms outlined in the agreements. Limited availability, several times when we couldn’t secure the double rooms. Instead, we were in units that forced one of us to sleep in the bedroom and the other in the living room—not much of a vacation.

Updated on 08/17/2025: When I did finally get a response they said I could try and sell it on the open market but that it is probably not worth anything or at best 5% of what we paid. If you want a copy of the email HGV sent me stating that, feel free to reach out.

Our latest scheduled "quick review" at the HGV offices in Hawaii began with an hour of waiting in the lobby. What followed was not a review of our current contract, but a five-hour sales marathon focused on the new Ka Haku property. This "investment opportunity," as it was pitched to us, promised over a million Hilton points for regular hotel stays and the consolidation of our maintenance fees into a single payment. ALL existing payments related to our Hilton Grand Vacation units would be consolidated and paid off through our new purchase.

My experience with Hilton Grand Vacations has been nothing short of disastrous. As a 54-year-old accountant and single mother, I've invested over $90,000 in their timeshares but have RARELY been able to make reservations except for mandatory "Owner Updates" that are actually sales presentations. What they promised would be 60-minute meetings consistently stretched to 3-6 hours of high-pressure sales tactics, where representatives used manipulative methods to push me toward purchasing more points and opening credit cards. Their sales staff routinely made me feel unintelligent for declining offers I couldn't afford, with one even walking me to the elevator while shaking his head and calling me "jaded" for not seeing the value in his "no-brainer" offer.

My spouse and I purchased a Hilton Grand Vacations timeshare in October 2023 after a high-pressure sales presentation in Las Vegas. What began as a promise of affordable vacations quickly became a nightmare of deception. During the exhausting hours-long presentation, we were explicitly told the annual maintenance fee would be $695, a critical factor in our decision. We were also promised a "no strings attached" 10-day Hawaii trip as an incentive. When we finally accessed our account in December, we discovered the actual maintenance fees exceeded $2,000 annually, triple what was promised! And that "no strings attached" Hawaii trip? Suddenly, required paying those inflated fees first.

The Hilton Grand Vacation presentations and rewards are fraud. As a “reward” for enduring the high pressure time share presentation, I received a $200 certificate for a “spend the night on us.”I followed the instructions to a “T” and submitted the certificate with my receipt after staying at an Embassy Suites by Hilton; many weeks later, i received a visa debit card for $100. When I called the phone number provided on the certificate to check on the discrepancy, the representative referred me back to Hilton Grand Vacations. When I called Hilton Grand Vacations, they gave me the phone number I on the certificate and referred me back to the Rebate Center where I started.

Hilton Grand Vacations has a boatload of issues, and we are here to name just a few based on our experience. Misrepresentation of Time Commitment: They promised a 90-minute presentation extended to more than 5 hours, including waiting periods, videos, property tours, and prolonged sales pitches. Deceptive Pricing Strategies: We were initially quoted approximately $300,000, then $45,000, then $30,000. When we continued to decline, the salesperson grabbed his supervisor, who employed "hard sell" tactics. Which led to us being roped into a contract based on a myriad of lies that includes: We were explicitly told that points could be rolled over to accumulate for a larger vacation. Representatives failed to disclose that there is a $250 annual fee to roll over points and that they can still expire despite this payment. This directly contradicts what was verbally promised.

As former Diamond Resorts members, we were initially excited when Hilton Grand Vacations acquired Diamond. The promised "new features and improvements" seemed enticing coming from such a respected brand. How naive we were. The constant refrain of "this deal is available today only" makes it impossible to make thoughtful decisions. During our first "portfolio review," we were persuaded to upgrade to a supposedly "superior" HGV membership at considerable cost. Yet the reality? We're still segregated as "former Diamond Members" on their website. The HGV online system is a labyrinth of frustration. Properties that were easily accessible under Diamond (like London, where we previously enjoyed three wonderful stays) are now mysteriously unavailable.

Rated 1 out of 5 stars. Hilton Grand Vacation package is horrendous!! First of all, we tried to postpone our date because my husband has had traumatic eye surgery this past year and then lost his job. It’s been one financial blow after another. We were in a use it or lose the money completely spot. We decided to change from NY to VA because VA is our home state and would be cheaper for us. They put us in a nasty double tree. This place was disgusting. It included a giant millipede worm thing in the hotel by our room. The air conditioner didn’t work. We asked them to fix it but they didn’t. They don’t have a fan in the hotel either. Our tub was completely clogged and they didn’t fix that either. They charged us $12 a night to park in an empty lot. The parking lot signs also said they were not responsible for stolen items. What are we paying for? Not security!

I was approached in the lobby of the Hilton I was staying at by a person that acted as if they were an employee of that hotel. I was asked if I had used my Hilton points which I had not. She asked for my phone number to "look up my Hilton rewards". She said that I had enough rewards for a "special discount". She had a Hilton badge and a Hilton app on her computer. Not once did she say anything about a timeshare. She lied to me and acted as if she was looking at my Hilton Honors account. I was deceived and lied to. I will never stay at Hilton again. The hotel was obviously aware of this person posing as an employee of the hotel. This kind of deceptive sales practice should not be allowed.

I wish I had known earlier what a scam timeshares are. To be fair, it is my fault for allowing myself to be swindled by a smooth talking salesman. But I have a tendency to believe people are trustworthy and truthful. Definitely not the case with Ray from HGVC. We purchased this timeshare in 2014 for nearly $15k for the smallest timeshare investment they offered at the time. We were told that it was a great value and that would be a good investment for our family, something that could be handed down to the next generation.

Booked Hilton Grand Vacation tour earning 50,000 honor points in November, 2024. Stayed in Orlando for the week at hilton, attended the tour that went on for about 2 hours. Sales promised the 50,000 points would be posted within 8 weeks. 6 months later, no points. Numerous unanswered emails and hours on the phone to get the points promised again. Booking your dates is also tough with blackouts, and finding open hotel dates that are actually available. Do not bother, would not recommend doing the tour, way too much aggravation!! Do better hilton!

If I could give zero stars I would. HGV purchased Diamond (original timeshare), and was bullied into purchasing more points. NOW, there are no locations to use my points. Have searched for months. HORRIBLE.

Basically a lot of high-pressure sales pitches by talented and charming sales reps. The problem is they are exceptionally good at building rapport and seemingly trust and then what they sell you isn’t exactly what you thought you bought. Then you go on a vacation and attend a members update because you’re enticed with gifts, which aren’t as grand as you’re told initially, and you’re basically told you don’t have what the last rep sold you and to have what you thought you had purchased is actually gonna cost you more. Every members meeting is a new sales pitch because you’re finding out your current deed doesn’t quite cut it yet. None of the new sales options are affordable upgrades.

Initial sales rep gentlemen. If you refuse to "buy today" the closer comes in and will eventual attack you verbally. They will not let you get a contract to be reviewed by your attorney. What does that tell you?. Enjoy the stay but don't buy. It is not a good investment but a trap.