Hilton Grand Vacations Reviews

If I am married, I am required to travel with my spouse. (But I'm going to a conference and my spouse needs to be home taking care of our 3 kids.) I am required to sit through a 2-hour mandatory sales presentation while I am on "vacation." (Whether I'm at a conference or on vacation, my time is very valuable and I would not have willingly paid any amount of money to sit through a 2-hour presentation.) ALL of the money due for the hotel stay is non-refundable, not just the $299 deposit. I didn't even finish listening to the stipulations when I called to find out why they had texted me about a random trip to Orlando, so there were probably more stipulations.

I am anticipate that I will not be able to utilize the vacation package at all, because I can't actually afford more money to have my spouse fly with me to go on a vacation somewhere and have someone watch our 3 kids for 4 days. I can barely afford to go to my conference once a year, which is why I was interested in saving some money on my hotel room. I am so disgusted. Wish I had thought to look up reviews before I agreed to pay the deposit. I assumed because they were at a desk inside the hotel that they were connected with the hotel and would conduct business in a reasonable manner. Not so. Why Hilton?

In May 2024, Abdul ** kept me for five hours in Las Vegas, falsely claiming improved booking availability after the Diamond Resorts acquisition. He promised fees would rise to only $1,429, yet they hit $2,443.75. I was pressured into trading my Parc Soleil deed for a Las Vegas deed with 8,000 points, receiving none of the promised benefits.

September 2024, I paid $1,795 for a VIP stay requiring mandatory attendance at another "update" or face a $500 penalty. The salesperson was hostile when I explained my financial struggles. I've made 15+ unsuccessful attempts to book Florida's Gulf Coast. Worst of all, I was never told this financial burden—including rising fees—transfers to my heirs upon my death. The promised affordable vacations delivered financial strain, broken promises, and aggressive sales tactics. Research thoroughly before considering HGV.

They then brought in Mark from Mt. Shasta California as the high pressure salesman. He became indignant and insulting and abruptly left us, he clearly was upset. The entire experience was shy of two hours, time I will never get back. We thoroughly enjoyed Sedona and the surrounding area for four days though. So take them up on their free weekend where ever you would like , but DO NOT BECOME OWNERS. DO YOUR HOMEWORK! And you will likely see this for the scam it is. If you do attend, do not let them bully you into purchasing.

The Hilton Grand Vacations said that they were not Time Share. And, we will be using the prime hotels rooms. (The HGV representative show us luxury rooms. Very different to one we stay using the program the last with bed bugs and not reaction from the hotel.) The HGV said differences with timeshare because we actually have a piece of property buying part of the hotel. That granted us our regular vacation days in a luxury Hilton hotel or anywhere in the world using RCI Resort Exchange.)

At the same time, we were paying for a package that was an investment. and because our great credit would have lower interest. We accepted the deal that day we entered the program. Paying a down payment of and closing cost of $6372.27 with a monthly interest and principal, for vacations every other year. Paying also extra fees to schedule vacations and yearly taxes and maintenance fees. We had the program for 4 months and the upgrade it.

On March 17, 2022, we attended another meeting in Las Vegas. During the meeting in Las Vegas, the company convinced us that moving the program to Hawaii would be a better idea because the taxes there are cheaper. Double our monthly payment, we could use the plan every year, and we did. We accept increasing double monthly for principal and interest, and we take the changes to have vacations yearly.

Our son's company had financial issues last November. Due to this family situation, we are helping him until he is back on his feet.

We decided to reduce family expenses. Hilton Grand Vacations will be the one because we are not receiving what HGV promised spending the same money on our vacations. We called the company, presented our situation, and looked for options to exit the program. We offered to lose the money we have been paying for the plan. The representative said the only option is to pay off the mortgage. (It is currently around 24K. for a beggining loan of $36980.00 because most of the money goes to interest and taxes, maintenance fees, and fees to schedule a vacations.) Also, the representative of HGV told us that we could sell it to friends (Honestly, the only people who buy HGV plans are through programs like HGV, convincing the ones like us). Around family and friends, nobody likes to get into this type of deal.

I requested the representative lead me to potential buyers, and he said they were not authorized to do that. In reality I experienced plenty of scammers offering to break the deal with HGV or sell our timeshare. I gave the representative examples, such as buying a car; if I did not have money to continue paying for the car, I could go to the dealer and return it, losing the money given. but with HGV it is not working they want to us to paid for something that we do not have and do not use. It is my history. I do not have money to pay anymore. I want to exit the program, and the HGV's only solution is to have another loan to pay or pay off the total mortgage for the piece of the hotel in Hawaii I do not have the property. Plus the options to ruin our credit if, after 3 months it goes to foreclosure. Two more representatives called me to say that I needed to pay more interest because I stopped auto payment.

We are a great citizen with excellent credit histories and have never been late with any payment. We entered the HGV program, and for more than 3 years, we were paying on time. It is now, going through hardship, that we found that HGV is not a friendly company. I am trying to find solutions that HGV could work with our situation.

After more than 3 years with the program, we noticed that: The number of days are shrinking, and the yearly taxes and maintenance are rising dramatically; the destination options are limited. The HGV has a resort Exchange. If there are no Hilton Grand Vacations in the place you wish to visit, like our vacation in Argentina, we lose almost half the points for that stay. We are noticing that we are paying less for better hotels for the rest of or last planned vacations to Colombia and Spain.

The points that we had were limited to the lower season. Then, we can not use it when needed and use other resources for our vacations in Colombia and Spain. Turning HGV into a bad investment for our vacations The places used with HGV were not great as they show us in the presentations. The last use was in Chicago, where the place had bed bugs, and the Hilton did not take action; I left a complaint there. The taxes on HGV went out dramatically. We went to Spain last August and spent 7K for 15 days, including tickets, food, lounge, and transportation. We went to Colombia Last year two times, four weeks in total. We paid $500 each time on Airbnb for a family of 4. Great apartment. It's in a great location.

Purchase Price: $36980.00. Contract# **. Closing cost $1039.00. Down Payment including closing cost: $6372.27. Transfer of equity $2062.73. Contract # **. Amount Financed: $29584.00 Manteinance fees and taxe 2023 $1561.00. Owe on 31December 2024 $24.058.00. Total Paid Until December 2024. $6372.27 down Payment $1561. Maintenance fees 2023/ $10353 between Interest and principal. Total: $18285.27. Loan No. ** Purchased 10/27/2021. Loan No. ** Purchased 03/17/2022. We Want to exit the program losing any money paid understanding your cost for us to leave. And understanding that we do not have any physical building in our possession and you have the building in your possession. Hope you be kind with our request. Randal ** and Amanda **

With Hilton Grand Vacations, we have found that the quality of service has decreased while the costs increased with unexpected jumps in maintenance fees and other charges. We were also consistently pressured into making additional investments, resulting in several larger purchases that still did not lead to the improvements in service and accommodation. The sales tactics employed during our meetings were aggressive, pushy, and even rude at times. We were made to feel uncomfortable and pressured to purchase more, even though our needs were not being met. The sales representatives went from help to becoming more insistent by stating things like, "You need to buy this" or "We know you can afford this.” We felt like we were punished rather than being treated like valued customers.

Original: I purchased the HGV timeshare a year ago. I have owned a Disney Timeshare. The experience with Disney is GREAT. HGV is horrible. I warn you not to purchase!!! Just burn your money instead. I continue to try and book at resorts all over the country and even internationally. There is always a timeframe you have to be within to book. Example, 90 days out or less. It shows availability and then when you can actually book it due to the 90 requirement, it is gone. I was told BY HGV that you have to learn how to game the system. You need to book the first day you want the day you are 90 days out and then come back the next day and book the next day, and so on until you get the entire stay booked. First, that is a waste of time, second if there isn't the same room type available the next day, you either are screwed or have to pick a different room type and change rooms each night.

If you want to complain to anyone about how you were mislead in the sales process, you have to fill out a form (no phone help for complaints) and wait 45 to 60 days for someone to potentially get back to you, which never happens. The only communion I get form HGV is when they call, all the time, to try and get me to buy more points. Again...DO NOT BUY HGV TIMESHARES!!!!

We explicitly discussed our two separate payments: one to LightStream and one to Hilton, providing exact payment amounts and confirming this information multiple times. Our credit report clearly showed both obligations. What these Hilton Grand Vacations representatives failed to disclose during this high-pressure sales presentation were several crucial facts that would have significantly influenced our decision.

We have since discovered that booking directly through Hilton is significantly more cost-effective than using our ownership, especially considering the undisclosed club dues and additional fees based on room occupancy that we now face with each reservation. Despite our "Elite" status, we continue to struggle with booking reservations each year, making this "investment" not only costly but increasingly frustrating to use. We spoke to David ** and his boss, Derek **, who said they would look into our issues and get back to us in a week. That was 5 weeks ago. Hilton will call if they want sales or money but return promised calls... nope! I sent text and sent follow on emails and not one reply. We are completely done with this outrageous behavior. We want to be completely done with the farce of a company and product!

Despite purchasing additional points and achieving higher status levels, availability remains abysmal, and I've been unable to access many of the advertised resorts. The maintenance fees have increased by 26% since I became an owner—a fact deliberately minimized during sales presentations—and I recently paid these fees only to be billed again months later. Most egregiously, the resale value of these properties is terrible, which was never disclosed during any presentation. I was falsely led to believe these properties would increase in value and that Hilton would buy them back when I was ready to part with them. This company's practices are deceptive and predatory, and I strongly caution others against doing business with them.

Our attempts to resolve this: Multiple unanswered calls to customer service. A representative initially told us we could exit the agreement. Later, another rep claimed this was "impossible" and that the previous employee "doesn't exist". They suggested "investigating" cancellation only if we paid the disputed fees first. Despite investing $6,500, we've never used any benefits or stayed at any property. The consistent inability to reach anyone has made using our membership impossible. The financial strain has compounded our stress as we face potential layoffs from our government positions. We've fallen behind on payments because of these misrepresentations.

This pattern, misrepresenting costs, creating communication barriers, denying previous conversations, refusing promised benefits without additional payments constitutes a clear breach of good faith. If you're considering Hilton Grand Vacations, please learn from our mistake. What they promise bears little resemblance to reality, and once they have your signature, prepare for a frustrating cycle of obstacles, denials, and unexpected costs.

I have been making calls for days. Some representatives say that they are escalating my claim and I will get an email in 7 to 10 business days. I never received an email. Some say they are escalating my claim and I will get a phone call in 24 to 48 hours; I never received a phone call. After hours and hours on the phone calling every number that every department gives me, each department always points me to the other. In one call, after the representative kept me on hold for more than an hour, he gave me a number for the “corporate office.” It was no good.

Then, after another 50 minutes on the phone with yet another representative, I was told his supervisor instructed me to call the rebate center. And so it goes in circles. I warn you friend, if this is the customer service, I am given after one night at the Hilton, and the 200. I was promised to reimburse my stay is cut in half to 100, and no one can find anyone I can speak with about this, imagine the troubles you will have if you actually buy a timeshare. Run away from this fraud and a scam.

We were rushed through the contract signing, even though after the credit check and credit card application (30-40 minutes), we waited an additional 2-3 hours for paperwork preparation. The contract signing process was deliberately rushed, preventing us from reading the documents thoroughly. When we identified an error in the paperwork, the staff initially dismissed it before reluctantly making corrections. We were promised bonus points as compensation for this error, which have not been received.

After purchase, we discovered numerous undisclosed restrictions: We could not book a vacation for 2024 as we had already used our vacation days. The membership would not be active for 45 days after purchase. We were charged maintenance fees on January 1st with no warning. We were unable to find availability at any desirable destination for the number of points we purchased. We must pay additional fees to carry points over to 2025. PLUS, at no point were we informed of our legal right to a cooling-off period during which we could cancel the contract.

New limitations abound - no reimbursement for accommodations outside HGV properties and reduced airline reservation reimbursements. Maintenance fees have skyrocketed to over $1,000 monthly (plus our $700/month loan payment), contradicting promises that costs would decrease. We were also told our membership would be valuable for resale - another blatant falsehood. The final insult came during our most recent review when we learned "no one wants to buy memberships" - only "deeds." This complete contradiction of previous sales pitches confirmed what we now know: we're victims of a sophisticated scam.

The doors to go out to the pool didn’t seal. There was a huge space between them when they were shut but they were also locked. The other door to the pool went directly to a nasty patch of long grass that you would have to wade through to get to the cement platform. The gym was so small and disgusting. There were only 3 people working out and it was crowded, hot and gross. We just left that area. There were people on our floor that were knocking on doors late at night. The hotel was clearly empty but they put everyone on the 5th floor. We checked out early and proceeded to the required presentation. They made us stay for 2 hours even though we told them we couldn’t afford anything since my husband was laid off and we were not interested. They kept saying just one more thing and we could be done and they wouldn’t charge us.

The manager came over and acted empathetic about our disgusting hotel and then proceeded to tell the lady we were working with to give us numbers. She knew we weren’t interested so she had skipped it originally. She came back with a clipboard and wrote out scenarios. The fees they want to charge for a timeshare are horrendous. Even if we had money that is the biggest scam ever. We said no again so another dude came over to “check us out”. He acted like they were giving us free Hilton honors points for our trouble and then said we would owe $1600 today. No thank you! Over 2 hours later we were finally free with zero intention of ever staying at a nasty Hilton again.

We used it three times in the past decade. Because honestly it was less expensive to vacation elsewhere and we would have more flexibility with dates and locations. It is paid off but the maintenance fees were $2400 last year. We just want out of it. I even asked if we could just give it back. According to HGVC it is now worth $2k to $3k resale value. HGVC even offers to broker the sale for 25%. I have looked and these are nearly impossible to sell. Please save yourself the disappointment and DO NOT buy a timeshare, especially with HGVC.

Most start at another significant investment. After two or three, trust is gradually broken more. While the vacations can be fabulous, the booking is terrible and more limited than expected and you don’t seem to have the availability and options you were told you would have with your purchase. So we were told we bought this fabulous deed and made to feel like we were part of this warm and welcoming vacation experience, you are often left disappointed because you are over promised at each upgrade. Then the salespeople explain the tricks to booking or who you should have contacted.

I often was left feeling like they are making it up as they go and tell you what they think you need to hear to upgrade when you already thought you had what they want to upgrade you to. So you are left at a point where you don’t know which rep to believe because it’s a different story every members update. It’s actually exhausting and a thorn in your side wasting half a day of your vacation for some gift certificates that are super limited or a bonus trip with very limited scheduling windows to very small group of destinations. It’s all exhilarating and frustrating, which is the opposite of what vacation is for. Every part of the process is a sales pitch on top of a sales pitch and a lot of empty promises. The sales reps will tell you about the amazing vacations they go on and how the extended family goes and how easy it is and how you can pass this luxury on to your kids and blah blah. Lovely way to tarnish a vacation experience.

It’s unfortunate because we approached this opportunity with genuine interest and openness, but the attitude of the representative completely undermined the experience. We left the presentation feeling humiliated and attacked, which is the last thing anyone should feel during a vacation they’ve been looking forward to for a long time. Instead of enjoying our time in Vegas, we were left with a sour taste and regret for attending the presentation. Hilton Grand Vacations should ensure their representatives are trained to treat potential customers with respect, dignity, and empathy, regardless of whether they decide to purchase a timeshare. This experience was unacceptable and tarnished what should have been a memorable vacation.

Most concerning was how they exploited our personal circumstances. They collected personal information, including our children's names and driver's licenses, while making promises of flexibility. When my husband developed a serious health condition and our income became unstable, their promised support evaporated. The financial burden quickly became overwhelming. Despite providing medical documentation and explaining our hardships, we were met with bureaucratic runaround. The promised low monthly payments transformed into escalating maintenance fees that continued to accumulate, regardless of our ability to pay.

Communication was deliberately confusing and inconsistent. Different representatives gave conflicting information about potential cancellation, ultimately leaving us trapped in a financial commitment we could not sustain. This experience serves as a stark warning to potential timeshare buyers: thoroughly investigate any offers, seek independent legal advice before signing a contract.

The customer service has been horrific. The lack of accountability has been even worse. They are so pushy when they are trying to get you to buy into the deal and they say you will have a ton of options for booking. Not the case. Super limited. Basically, at this point I am just eating my money. Between the lack of customer service and the time spent on hold or waiting for a call back, I definitely didn't get a deal. I got scammed. How can you run a business and your first line of customer service is so terrible. Save your time and your money. Say no!

Even after upgrading to HGV Max, hoping for improved options, I'm still unable to book any trips. The maintenance fees continue to increase annually, and I was never fully informed about the long-term financial burden this would create for my family. The sales representative, Tricelia **, made promises she never followed through on, including helping me recover lost points and providing additional support. What's most infuriating is the emotional manipulation. As a widow who lost her husband during COVID, I felt pressured into making decisions I now deeply regret. The company seems more focused on closing sales than providing genuine value to their members.

The cheapest option was about $10k for 7-10 days of vacation time. They couldn’t believe that was out of our budget, even after telling them we were living paycheck to paycheck. I highly recommend you do NOT even sign up for this to try and get free stuff. It was mentally draining, a stressful burden, and way more time consuming than we were lead to believe.

Our journey with Hilton Grand Vacations began in September 2023, when a phone call to Hawaiian Airlines led to an enticing offer: a low-cost 3-night stay in Las Vegas in exchange for attending a timeshare presentation. We attended the meeting on 9/18/23, at the Hilton Grand Vacations property in Las Vegas, expecting a straightforward sales pitch. Instead, we endured a grueling 3- to 4-hour session filled with high-pressure tactics. We were told this would be a “great investment” we could use anytime, anywhere, and pass on to our children. Reluctantly, after repeated refusals, we agreed, pressured into opening an American Express card for the down payment. At the time, we thought it might bring joy to our disabled son, who would love to travel. We have sought help from Hilton Grand Vacations to sell or exit this timeshare. Each time, we are promised a call back that never comes.

Maintenance fees continue to rise—another undisclosed reality—and we are left drowning in financial distress. The Maui fires have already taken so much from us; this time-share has only deepened our hardship. At our bank, we’ve learned we are not alone—countless others are scrambling to notarize documents and escape their timeshares, a testament to the widespread frustration with this industry.

The most disturbing aspect was how they targeted vulnerable consumers. As a 75-year-old retiree now caring for my elderly mother, I found their tactics particularly unethical. The verbal promises made during the presentation were completely undermined by the fine print in follow-up documents, which seemed intentionally designed to void their earlier claims. Despite investing over $65,000 and being assured of increased travel opportunities, I've been unable to access the destinations I was promised. The contract feels like nothing more than a financial trap, with no real value provided to the consumer. Hilton Grand Vacations has lost my trust entirely. Their sales approach is predatory, their promises are empty, and their business practices are deeply unethical. I cannot recommend this company to anyone seeking a legitimate vacation ownership experience.

Promises of a great investment value, easy resales, and flexible bookings are completely false. My experience revealed a system intentionally constructed to make vacation bookings for desired properties and times nearly impossible, while steadily increasing financial obligations. Annual maintenance fees escalate dramatically, and the supposed "benefits" of ownership are illusory.

The most alarming aspect is the company's systematic approach to exploiting customers. They deliberately misrepresent property details, release personal information to third parties, and create complex point systems that make actual vacation usage extraordinarily difficult. My total financial commitment has been significant, with nothing to show except mounting frustration and debt. For anyone considering a timeshare, I offer this advice: RUN in the opposite direction. Hilton Grand Vacations is not a vacation solution, it's a financial nightmare.

At the presentation, the sales rep emphasized the perks and benefits of being an HGV owner, claiming that Hilton’s global reputation made it a great investment. However, he did not disclose that our HGV points could only be used at HGV properties, not at Hilton hotels. There was also no mention that there would still be additional fees to book with our club points. Instead, he focused only on the maintenance costs and bragged that the Vegas property had the lowest ones in the program. Our sales rep claimed our week was like deeded property that would give us tax benefits and equity towards a new upgraded plan if we wanted. We later found out this was untrue when we paid it off early yet were still unable to sell it back.

We were recently made aware that our ownership documents were altered without our consent, removing my wife from the contract without us realizing it until we received a document in the mail. We also received constant calls asking for a copy of our marriage certificate, which was never disclosed as necessary when we were there in person.

One of the most disappointing aspects of our ownership is the realization that all the Disney benefits are not benefits at all. I can’t believe we fell for the lies that Hilton and Disney were travel partners and all Hilton owners would be granted discounted theme park tickets and cruises, as well as exchanging our Hilton points for a stay at a Disney Resort. The Sales reps straight up lie! We were pressured and scammed all on false pretenses and misinformation. We have never experienced a greater disappointment or disgust for a sales process, Shame on you Hilton!

It was equally disturbing that while we were shown a three-bedroom apartment, our actual purchase was for a studio unit. We were also charged an activation fee for HGV MAX, a program that was never properly explained to us during the sales process. During a subsequent presentation, our integrity was publicly questioned because we had previously exercised our legal right of rescission on a prior purchase. Rather than create a scene, we felt compelled to complete the transaction just to escape the hostile environment. This type of pressure has been a consistent theme throughout our relationship with this company. Anticipating a quick exit via the promised Hilton's "exit" program; we found ourselves duped again.

Never fully explained, the "Transitions" program – an option with onerous charges that are, predictably, "subject to change." Given this pattern of misleading sales practices, hidden restrictions, and the crushing financial burden that has become unsustainable on a fixed retirement income, we are formally requesting to be released from this horrendous contract that was entered into based on pressure and misleading statements.

When I purchased my timeshare in 2001, I was never informed about the mandatory maintenance fees or the fact that these fees would increase every year. This lack of transparency is unacceptable and feels like an intentional effort to mislead me into signing the contract. The sales pitch I was given painted a picture of wonderful vacations and stress-free ownership, but the reality has been entirely different. What was supposed to be an enjoyable investment has turned into an ongoing nightmare.

To make matters worse, the past few years have been incredibly challenging for me. I lost my husband to COVID-19, which has thrown my life into financial and emotional turmoil. I’ve had to sell my home and significantly downsize just to stay afloat. Maintaining this timeshare is no longer feasible, and frankly, it’s offensive to think that HGV expects me to continue paying for something that was sold to me under false pretenses.

HGV’s deceptive sales tactics and lack of accountability have left me trapped in a contract that should be considered null and void. The lies and broken promises from their staff have made it clear that this agreement was built on a foundation of dishonesty. I request that HGV cancel my timeshare ownership immediately. This contract should be invalidated due to the unethical practices used during the sales process. I demand that HGV take responsibility for their actions and provide a clear path for canceling my timeshare with no further financial penalties. This situation has caused me enough stress and hardship, and I will not stand by while HGV continues to exploit their customers. I look forward to a prompt resolution to this matter.

It should be illegal having so many people knowing you are not fluent in their language to pressure you into buying what they have to offer. I wrote to the company hoping that I can get help with terminating my contract and I hope they respond soon because if not I will look for an attorney who can help me. This is wrong and they shouldn’t do this to people. If you are reading this don’t buy anything from them.

On top of that, we were required to open an additional American Express card to cover the down payment for this updated contract. We were not given all the facts in an open and transparent manner. Every time we would use the timeshare, we were required to attend an owners meeting with each one lasting for hours. It became clear that these so-called “owner updates” were nothing more than sales pitches aimed at convincing us to purchase more points. At no point were we informed that we could not exit this so-called real estate investment.

J.A. **

Our meeting was 2 hours and we managed to leave without being convinced that this was a great deal and as we told them we are both 62. I am retired and my husband is considering retirement at the end of this year so taking on a monthly payment that would not get paid off until we are 72 and then a life time yearly HOA fee would be ridiculous for us at this stage in our life. Our stay at the Hilton has been nice and I will continue to look at Hilton as an option when we travel, but certainly won't get suckered into another Hilton presentation. We opted not to take the teaser Vaca for next year because we aren't going to change our mind.

What troubled us most was the deliberate omission of critical information about the ongoing maintenance fees. The sales team conveniently ignored the fact that these fees would not only continue to rise indefinitely but could also become a heavy financial burden for our children in the future. As a long-time Hilton Honors member, this lack of transparency regarding such a significant long-term obligation felt like a betrayal from a brand I had always trusted.

The entire experience has left me questioning the integrity of the timeshare industry. What was marketed as an investment in lifetime vacations now feels like a carefully organized trap for my family. The pressure tactics, combined with withholding information about ongoing costs, created an environment where informed decision-making was impossible. For anyone considering a timeshare purchase, I strongly advise conducting thorough research and never signing anything during an initial presentation. They say the deal is only good for that day, but I’m willing to bet they will take your money for the same deal the next day. The promise of dream vacations shouldn't come at the cost of your peace of mind and financial security.

So, I'm pretty educated on the process for HGV and I am still tempted. Not because it saves money (It really doesn't — well maybe a little. it depends), but because it will be more likely to force me to vacation yearly. I travel internationally quite a bit for work so traveling for vacation is not high on the priority list but still is great for the family.

I will say this. I have done in person presentations in Hawaii and one virtual (just today). There has been zero high pressure sales. I've enjoyed these presentations more than I do working with, for example, a car salesman at the Lexus dealership. They have laid out every cost, maintenance fee, some other fee, inception fee, VERY clearly. On paper. I knew exactly what I would be saying yes to, even though I said no. Having said that, my friend did one in Vegas and said the woman there was the rudest woman he encountered. Our experience in Hawaii was very informative, relaxed and no pressure. In all cases for me, I was told we can leave at any time.

They have plans that range from $10-20k and higher if you want more points to say in penthouses etc. You do not pay a large yearly maintenance fee. You receive points every other year and you pay that fee every other year which varies by package but let's just say it's around $1200 every other year. Then you pay a smaller $300 a year fee that gets you discounts on excursions and events around the world. You need to know that. They do tell you that. I have stayed on some properties. They are consistently nice. Some rooms are dated but they are updating them over time. Service is consistently good and staff are friendly. On resort food is expensive. Very expensive. Buy food off resort and bring it to the room and eat out occasionally.

So, my experience with HGV: They have been honest, upfront, low pressure and informative. The properties are solid and diverse. If you want a program where you have to think less and have options in front of you, this may work well. You do do get access to all the RCI properties now (which I hear aren't as nice but they get you into more locations globally). You get discounts to tours and excursions etc. And you can use points for flights and cruises as well (I don't know the redemption rates). So go in educated. Say "no" and walk away when your allotted time is up. Or pull the trigger if it's right for you. I think it's one of the cleaner programs out there and I may just pull the trigger myself one of these days.

The sales team employed manipulative tactics. They promised a fixed maintenance fee. However, I was shocked to discover that after paying my maintenance fee in January for my original purchase, I was required to pay another maintenance fee in February. I was never informed that the maintenance fees were in perpetuity and would continue indefinitely for my heirs. Also, I cannot book more than six months in advance which leaves little to no availability to book a vacation. I would not recommend Hilton Grand Vacations to anyone!

After being convinced to make an initial purchase and later an "upgrade," we discovered that booking desired dates is nearly impossible. The maintenance fees keep increasing, and when we tried to sell, we learned our investment had lost most of its value. Due to health issues, we can no longer travel as planned, yet we're stuck with mounting costs. I strongly caution others, especially seniors, to avoid these high-pressure timeshare presentations. The reality of ownership is very different from what's promised during the sales pitch.

Both claims we have since experienced as complete lies. While presented with falsehoods, they omitted that we had a legal right to rescind our contract per Nevada law, our loan terms or the interest percentage, that fees were charged to rollover or about “banked” points or about actual maintenance fee inflation and the possibility of special assessments or that all these undisclosed fees required to be fully paid to fully utilize the membership. We hope that after you read this you understand just how severely Hilton Grand Vacations salespeople have misinformed us regarding the travel potential and cost savings. This company has single-handedly ruined our ability to travel more as a family and has placed a great strain on our finances. We will no longer tolerate being swindled by this company, and we have suspended our payments on a flawed and fraudulent timeshare while we investigate whatever the timeshare version of lemon laws.

Hilton has reached out to me and I’ve been telling them I want to speak with corporate about our contract, but everyone keeps denying me. We had made our payment for this month, yet someone still called me to take a payment even though we’re still current on our payments!! So, if you want to be pressured into a purchase, lied to and be ignored, Hilton is definitely the way to go.

When Mr. Mark Wang (CEO of Hilton Grand Vacations in case you didn’t know) talked about this “great new chapter” when the acquisition was finalized, I actually had hope. Hilton has a solid reputation, right? I figured they’d step in, clean up Bluegreen’s mess and finally bring some professionalism and care to the table. Nope. Instead, here I am months later drowning in the same old frustrations. Back in December, I took the time during the busy time of year remind you to write to Mr. Wang directly about my situation. I poured my frustrations into that message, explaining why I’ve been so disappointed and how this treatment is just flat out unacceptable. Did I get any kind of acknowledgment? A follow up? Anything or any sort of care? Nope. Total silence. And since June I have been trying to get in touch with someone anyone as a matter of fact at corporate. Forget it. It’s like talking to a brick wall.

The customer care team? Don’t get me started. They are a joke. Every time I reach out, I get the same canned responses that go absolutely nowhere. It’s like they read from a script designed to frustrate you even more. They might as well say, “Too bad, so sad!” because that’s the general attitude I have been met with. I’m just so over it and everyone who decides to operate the way that they do. I feel like I’m shouting into the void. For a company worth millions, you would think they could spare one person to actually, I don’t know? Care about their customers? But clearly, I’m just a speck on their radar, and they’re fine ignoring me. If you’re considering either Bluegreen or Hilton Grand Vacations, don’t buy into the hype. The way both companies have handled this merger and their customers is pathetic, to say the least. Save yourself the stress and do anything else with your money. You’ve been warned.

When we initially purchased our timeshare, we were presented with an array of enticing promises regarding the benefits and potential returns on our investment. Hilton representatives assured us that the various upgrades we were encouraged to undertake would resolve any issues we were encountering. Unfortunately, this has proven to be nothing more than a series of hollow assurances. Despite our compliance and additional financial investment towards these upgrades, the problems we faced have not only persisted but have, in some cases, worsened. Additionally, we felt compelled to post a complaint on the Better Business Bureau (BBB) platform in hopes of finding a resolution. We were assured that Hilton would reach out to assist us, yet once again, we were met with silence. This lack of engagement is extremely disappointing, especially considering the trust we placed in Hilton as a reputable brand.

Our experience has been marred by what we perceive as deceptive practices and a blatant disregard for customer satisfaction. We find it disheartening that Hilton seems more focused on acquiring funds than ensuring a positive and fulfilling experience for its customers. Given the circumstances, we have made the decision to terminate our timeshare ownership, as we no longer wish to be tied to a company that has consistently failed to deliver on its promises. We now look to ConsumerAffairs for assistance in investigating Hilton's practices and advocating for a resolution to our grievances. It is our hope that through this channel, we can not only find a way to cancel our timeshare ownership but also help prevent other consumers from falling victim to similar misleading claims.

In summary, our experience with Hilton has been a series of unmet expectations and unfulfilled promises. We strongly urge potential customers to exercise caution and conduct thorough research before committing to a timeshare with Hilton. It is our belief that no consumer should have to endure the levels of frustration and disappointment that we have faced. We look forward to a timely response and a resolution to our issues, as we believe every customer deserves to be treated with respect and professionalism. D & D **.

I did sign up for an ownership (club) package (Aug 24) and haven't been able to book anything. I paid around $1700 and have yet to be able to book anything. They have so many different phone numbers and no direct numbers to get you to anyone who can help you. I wish I could get my money refunded but they make you bow out in the first 10 days or you're locked into their scam.

Good luck also trying to create an account. Their nebulous website (if you can find out where to actually try to create an account) requires a membership # (not my Hilton Honors #) that I was never provided, or a Confirmation number that I was also never provided. You can try to login with a Customer # but I've not had any luck. When I did seem at one point to make some headway, it said it would sent a registration link to my email which it never did (I repeated this 3 times to no avail.) It wasn't in the spam folder either etc.

I emailed customer service twice around January 13th - the immediate bot-based response was they would get back to me in 3-5 days, here we are 2/5/25 and they've made no effort to respond to my email. Since no one will be accountable or answer the phone for this division, I haven't been able to actually talk to anyone yet. As of the morning of 1/13/25 (no lie) 2 hours of my work day this morning already just trying to get someone to answer or return my call.

The only helpful members I've talked to (Tammy & Yashira) were in different departments, but when they forward me to the department I need (Ownership Club) they make me wait on hold for usually about 45 mins then hang up on me. If you opt to have them call you back, like I did, they will call and say nothing for about 1 minute then hang up. At least that has been my only experience with them.

I'm assuming that once I do get someone to actually converse with me (if they ever do) they'll tell me that the reservations days I want are all full etc. but wouldn't it be nice to just have a direct line for help with this? I'm not trying to knock the Hilton brand, I've enjoyed staying at many of their resorts and will continue to do so, but HGV is only for those who would like to book a vacation (maybe?) after being put through the wringer and wasting days on end (business hours) to get someone to answer their call. Stay away from HGV unless you want to hate the prospect of booking a vacation.

Whenever we managed to stay at a property, we were always required to attend an “owners update meeting” where 1 hour turns into 4 hours of high pressures sales. If we ever informed a salesperson that we weren’t interested, their entire attitude would change like a saleswoman in Manhattan, NY who became very brash and basically rushed us out of the office.

We were initially persuaded to purchase by the promise that HGVC was better and different than a standard timeshare and that it was our opportunity to leave a legacy for our family. We were led to believe it was like buying a house on the open market. We later learned that our property has minimal resale value and would only fetch a fraction of what we paid for it, with additional fees. We now realize that the cost of ownership—including monthly payments, maintenance fees, booking fees, and conversion fees—is unsustainable at more than $14,000 total per year. We were taken advantage of and now left with a financial burden that we can’t even enjoy. Had they been honest with us, we would never have agreed to anything!

Despite the clear communication of our desire to cancel our timeshare ownership, we have only received responses that insist we must pay our outstanding balance in full before any cancellation can be considered. This response starkly contradicts what we were assured by your sales representative, Brian, during our initial purchase. That assurance was the reason that we purchased. He explicitly informed us that, as owners for at least two years and when over the age of 70, we would be eligible to cancel our membership at any time with partial reimbursement of our existing equity. This promise has proven to be a falsehood, and our repeated attempts to highlight this misrepresentation in our conversations with your staff seem to fall on deaf ears.

In our numerous communications, including recent calls with Nancy on January 29, Brittany on January 18th, Rafael on January 10, Nicole on December 21st, and Nancy on December 4th, we have reiterated our request for a resolution. Each interaction has left us feeling increasingly frustrated, as your representatives display a troubling unwillingness to accept a single "no" as a response to their persistent outreach. Despite our clear statements indicating our desire to cease all communication, the calls from Hilton Grand Vacations continue unabated. This relentless pursuit feels akin to harassment, especially given the context of our financial and emotional strain.

Our financial situation has deteriorated significantly, exacerbated by impending healthcare costs associated with my wife’s knee replacement surgery and my own urgent medical needs. We have documented our mounting struggles, including a significant reduction in our savings and an increasing need to cut essential expenses. The emotional toll this situation has taken on both of us is profound, leading to anxiety about the potential loss of our home and the looming threat of bankruptcy. We are not merely seeking relief from a financial obligation; we are striving to regain control over our lives during an already challenging period.

It is disheartening to note that instead of acknowledging the concerns outlined in our previous correspondence—where we explicitly detailed the false promises made by your sales team—Hilton Grand Vacations appears more focused on pursuing additional payments rather than addressing the issues at hand. The manner in which your staff has conducted themselves, particularly in their refusal to recognize our repeated requests for cessation of calls and resolution of our cancellation, raises serious ethical questions about your company's practices.

In light of these facts, I implore your department to take immediate action to rectify this situation. We seek the cancellation of our timeshare ownership without further financial obligations, as was promised to us at the outset, and we require an end to the incessant calls that have compounded our stress during this difficult time. I trust that you will treat this matter with the urgency it deserves, and I look forward to your prompt response. Thank you for your attention to this serious matter. G / N **. Acct: **

We were later pressured to purchase more points without fully understanding the total debt we were incurring as the focus was only ever on the monthly payments. Although we reached legacy status, we still found it extremely difficult to utilize the timeshare as promised. Their customer service lacks any meaningful help. They force you to attend “owner updates” to hold you hostage and attempt to sell you more worthless points. At the most recent meeting, we learned there was a significant increase in maintenance fees from $1,000 to $1,600, though there was no prior clear communication about how these fees would change over time. We were also again pressured to purchase more points during what was supposed to be a simple owner update. Stay away as Hilton holds absolutely no morals or regard for their owners.

What is most concerning is that we were never informed that maintenance fees would increase by 8% annually, nor were we told these fees would continue in perpetuity, potentially becoming our children's responsibility after our deaths. The timeshare was incorrectly presented to us as an "investment," yet we were never informed that one week within the confines of our contract amounts to $8,384, averaging $1,400 per night. The high-pressure sales environment, coupled with material misrepresentations, forced us into a financial strain that is mentally draining our family. My husband is 80 and I am 75. We were sold this timeshare in 2023. It almost feels like we were taken advantage of because we were elderly. Do not fall for Hilton’s immoral sales practices.

Despite being charged over $18,000 with $15,000 still owed, we have been unable to book a single room. The contract is riddled with confusing language and misrepresentations about what we were actually purchasing. As fixed-income retirees, this predatory contract has caused immense stress and financial strain. They targeted us and are draining us of our money. We are sharing our experience to warn other potential customers about Hilton Grand Vacations' unethical sales practices. We expect and hope the company will review and respond to our concerns. Veterans, seniors and really everyone, BEWARE of Hilton Grand Vacations' deceptive timeshare sales tactics!

I should have realized this was a 1980's style time-share nightmare scam. I did not realize they still did this? Then the phone calls started. Many a week. I had to block them from my phone. My husband was not interested so I was going to go with my teacher sister-in-law but was waiting for her time off schedule. Then I found out that you have to be a couple. They did not disclose that when they took my $250. My bad, I should have NEVER fallen for this before researching.

Read reviews. There ARE a few high stars and the rest 1 stars, which tells you the few 5 stars are staged. This is a redo of the `1980's timeshare scams. I thought maybe the industry was reformed. NO. One guy says he paid $13K and gets 2 weeks and he thinks that is a good deal. Seriously? And the $2500 maintenance a year. Seriously? Basically, they take a condo, say 1BR. worth $400,000 and sell it to 1000 "owners" for $400,000,000, who compete to reserve it for a "week" membership, then the "management" company passes all the ownership expenses to the "owners" and can raise the "maintenance" fee anytime and you have no control over that.

You will NEVER be able to sell it on the secondary market, impossible to get out of, and if you default on it you will ruin your credit rating. I have three things to say, RUN, RUN, RUN. There is no way they will refund me even though they did not disclose the terms. I will forfeit my $250 as my well-deserved stupid-fine... and not allow myself to be trapped into something I should have learned my lesson from in the 1980's. GEEZ, was I stupid or WHAT? I assume they make quite a bit on the $250 collections that get wise before they book the trap.

This all started when we attended the presentation. We were introduced to Rosie **. Once she learned that we weren’t interested due to the upcoming expenses from Phil’s motorcycle accident, she got emotional. She told us about her son’s death and how she struggled to leave the house since his accident. Her tears and the pain in her voice seemed to be an attempt to connect on a personal level, which I later realized was just a play on our emotions.

After two hours, we expressed that we needed time to think things over and wanted to go home, but we were told the deal was only available that day. Rosie and her sales manager insisted we sit for one more round, this time with the numbers. I asked what would happen to the timeshare when we passed away. They assured us it would be passed down to our children, no strings attached, but she didn’t mention they would inherit the forever increasing maintenance fees. After 4.5 hours of repeated refusals—we ended up signing the timeshare documents. We were manipulated by Rosie, as she kept saying we had a second chance at life. She told us to contact her anytime we had issues. However, after two months of calling her, she ghosted us.

When I tried to book online, I got nowhere. I had to call the 800 number to be told that the resorts I wanted to book weren’t available. I had to settle for hotels that had been converted into resorts. Customer service is horrible and dismissive to my concerns. They told me I should have known better. Let this be a warning, stay away from Hilton Grand Vacations!

The above statements were casually mentioned in the follow up call which is after you have made the initial payment!

This is very deceiving and unprofessional! I am so disappointed and discouraged! My experience will be shared with all of my family, friends, co-workers, and associates! Highly disappointed in Winston-Salem, NC, Princella **

Immediately, there were contradictions in what was previously said, including tons of extra charges, blackout dates, every option to be was based on The Club's approval, and so on. At least 3-4 times I politely questioned her on these discrepancies and she would reply with some teleprompter quip about how much fun we would have & would continue... Finally, I became more emphatic and kept saying "cancel, cancel". "This is not what I signed up for, I want to cancel. That's not what you told me earlier, cancel". At one point she did pause because my wife & daughter are now in the background yelling to Ashley to cancel the deal, and she said "Look, I've been on the phone w/ you for 48 minutes, we are doing this & you will love it". Then she ignored my last few loud interjections as she raced through the last minute of her disclaimer before hanging up on us!!

I called my bank & spent the next 30 minutes unwinding the payment. What a total pain!! We travel frequently & will now avoid Hilton whenever possible until I see them close down this scam, whether they are affiliated or not. You will not get even close to what they promise you. My deal was supposed to cost me $500. You will be charged anything more than any reservation you make that costs more than $500. And any offers at the back end of the deal are not mentioned in the disclaimer after you give them you credit card details. You've been warned.

The salespeople also misled me about earning Hilton Honors points and promised upgrades to the old Diamond Resort properties that never happened. The Palm Canyon Resort in Palm Springs and some Hawaii locations are in terrible condition - small rooms, outdated furniture, and worn carpets - definitely not what you'd expect from the Hilton name! Booking has become nearly impossible, maintenance fees are through the roof, and I'm stuck with a timeshare that's nothing like what was promised. I'm sharing this to warn others about their deceptive sales tactics and poor-quality resorts. Save yourself the headache and financial strain - stay away from Hilton Grand Vacations timeshares!

We called to clear this issue many times and have been given the runaround. We have also tried to book stays, but many desired destinations are fully booked, properties are unavailable due to maintenance and remodeling, or additional unexpected points are required. The promised “wide selection of destinations” has proven inaccessible. All they have given us is a bunch of lies and a headache. At this point, it just feels like they are preying upon elderly people. We spoke with the Resolution Department; they are no help when you explain your grievances. They are putting families under financial strain just to make a profit. We urge you to stay away from them at all costs.

We were scheduled on 5/5/23 to attend the Hilton Grand Vacation (HGV) presentation in Las Vegas NV. This was on my wife’s birthday and that was the reason for the initial trip. This was to enjoy her birthday. In exchange we were told we would get tickets to a show. We got tickets to a show after 4 hours wasted of her birthday. Only after the purchase did we receive a free trip. We were told that the presentation would take 60-90 minutes of our time on my wife’s birthday then we could carry on our day afterwards.

From the time the presentation started to the time we walked out was approximately 4 hours. During those 4 hours we were promised the ability to go on lavish vacations around the world whenever/wherever we wanted. And it was also presented in a way that only owners had the ability to book these amazing experiences. Our sales rep was very friendly. He answered questions that we had at the time. We asked about different locations that we had planned on vacationing and were assured there were HGV locations in that area. (It would be a year and a half now that we have figured out and realized the availability at these locations are almost nonexistent for owners.)

The presentation was well rehearsed and only positives of ownership were discussed with many visuals of beautiful locations. If we thought we were buying a timeshare, we would have run from the presentation immediately. Not once during the presentation was the word Timeshare used. In-fact when we said it sounded very similar to a timeshare it was quickly pointed out that it is a vacation ownership with the ability to use multiple locations. We thought we would own property that would appreciate with time and be a long-term investment that could be gifted to our children. We were at the one that was formerly owned by Diamond Resorts in Las Vegas NV.

We were also told that our online account would not be fully functioning immediately, so even though money was being exchanged we would not have the ability to use it. We were also told that the contract could be upgraded at any time, but cancelling must be done in a matter of days. Which makes sense now. If your account isn’t fully functioning for weeks, the cancellation deadline passes, and owners are then stuck with the purchase. We did ask about death/divorce and was told if we need to cancel there is a 25% fee

Now to discussion of another unethical sales practice. We were pressured to open multiple American Express Hilton credit cards. How? If we were to open these cards, we would get Hilton Points to use but also, we could transfer the mortgage over to these cards and then pay on those at 0% interest for 12 months instead of the insane interest rate that goes with the mortgage payment. Sounded amazing. We didn’t think about the fact that once the debt charges each month was shifted to a third party (American Express) I was not able to keep up because once the mortgage payment hit then the membership of HGV which one is 146.03 and the other is 415.46. That is a total of 561.49. This is unsustainable with a credit card. You can not get ahead by any means. This realization took many months to figure out and now I am here 1-1/2 years later with interest payments.

We left the presentation optimistic and excited for what we could start planning. We started wanting to plan trips and investigate different places available on the website as we were shown in the presentation. It took over 30 days to get into the website to start with. Everything I looked at we could not book even 6 months to a year out.

Now we are at the part of the timeline where our frustration sets in and our realization that we have been taken advantage of. 1. I was hit almost immediately with a 1500 HOA and Ownership fee. I had to pay this so we would receive the free trip to Hawaii. 2. This again it was starting to feel like a timeshare not the points system at Hilton that I was accustomed to.

We called after the $1500 was paid and then scheduled our trip. Once we landed and went to the resort there, they told us we must attend a tour of the facilities there to show us what their plans for the resort were. So, we signed up for a tour. The date came and it was another presentation and back to someone’s cube. We sat there and the salesperson wanted to change stuff and move our agreement, also adding more expense to what now I know to be way too much for what I am receiving in return. We kept telling the person that we were there only for the tour not to be upgraded or anything else. This person was very rude since we didn’t upgrade and sent us on our way. We left and later talked to the manager about the actions and what went down. He personally took us on a tour and explained they were in the process of upgrading.

This is when I knew something was very wrong. I am a Hilton person. I use them for business and pleasure. The beds at this place were so hard it was very difficult to sleep. If I had known this beforehand, I would have never booked this or bought into this mess. After we returned from the “free” trip I started looking at where else we could go and found no availability at all when I needed it. My schedule is booked so when I look, I am looking for a particular week. I found nothing so I ended up saving my points to carry over to this year.

This year I have 12,000 points. I figure I can have another big vacation like the “free” one because it was worth 7500 points. I start looking and still nothing. I got busy with work and talked to my wife, and we said we would try to schedule something for December. This timeframe is March to April of this year. I received a call from HGV that some changes were coming up and I needed to have a meeting with the person that was a salesman. So, we set it up via mobile video. We were there and were shown all these changes that we could use our points for. I was impressed and told the person that I wanted to stay with the points I have not to upgrade but he kept on and on, so I finally gave in to the pressure.

Thank God I was not approved for yet another Hilton Credit card. So, I dodged a bullet on this one. The information though was good. I thought I told my wife that we will use our points on a flight so she could come out with me on the job site. We both thought that would be a good use of the points and maybe use them for a rental car. That would use them up and we would be set. So, we thought.

I called to have her flight setup. I was sent to the travel department, and they said oh yes, we can help you with that. Just to let you know you can only use 20% of points toward the cost of the tickets and we would have to pay 80% cash for the remaining cost. I was not told this in the video conference I had with this gentleman at all he said we could use them now ever how we wanted. So that was yet another credibility issue.

So, I contacted the travel department again trying to use them up instead of losing them and the money I had been paying in. No, I couldn’t use all of them on a cruise and was told I would never be able to use them all in one vacation. That date was last week October 29th, 2024. This is when I knew I had been scammed into thinking this was part of Hilton at all. This is also when I started to research and see that everyone else was in the same boat we are in.

The same excuses of no availability, not being able to use your points when and how you want and was not told any of this during any interaction with any representative of HGV. We are seeing now that this monthly cost of $561.49 could have been used to go on any vacation we wanted and when we wanted instead of going to this company for absolutely nothing in return. I have paid in over 9,000 dollars with nothing in return.

Russell **

I must say, it was still confusing, but felt it was still a good offering since we were looking to travel more with a steady place to stay instead of various hotels. We signed up for the program with the understanding that we had 10 days to cancel since we resided in Florida, otherwise depending on your state it could be less. We were there it seemed like 5 hours from beginning to end. Of course, we received of 15K bonus points for attending after the wait.

What gave me the red flag was when we were leaving, Michael's disposition had changed as we got on the elevator to leave. It is like when you get a gut feeling about something, that is how we felt like something was not right. We did not check into this first, which I regret, and usually do, but since it was Hilton Brand we trusted it. We thought it was different from timeshares of old.

We were truly wrong. My husband and I went back to the hotel, read things over again and did more research. How can this organization have hundreds upon hundreds of timeshare owners with only so many properties. We figured with so many timeshare owners there was no way to book the time that we would like to book our timeshare time. We will be competing with others for the same timeframe of booking properties. I want to know without a shadow of doubt that I can book for my time, especially for my approved vacation by my employer. I don't want to play games when it comes to booking my vacation.

We went to a store the next day to get a note pad, wrote our cancellation letter. Went to UPS store and made copies of the agreement. Went to the post office and sent the packet via Priority Express so it would get there early and it would be trackable. It cost my family $35, but wanted to make sure it got there within the allotted time. We put down over $3k, but we got our credit card refunded. I hope our testimony will help someone. I can't be for sure, but I think with time ticking from the day you sign, time will be up by the time you get back from your mini vacation in order to review everything, and possibly cancel.

Everything sounds great from the presentation, showing of the family's presenter, the models of the timeshare, to going to exotic places. The timeshare was not a benefit for my family, but could be for others. We just want others to know if you are going to consider, look at the whole picture. Review within the timeframe given, but you have the opportunity to cancel if you need. You just have to seize the moment. Again, we were not pressured, but wish we would have checked it out before attending.

When I asked for a moment to think about the decision, I was told the deal would be voided if I left, which pressured me into purchasing on the spot. Adding to the ordeal, we were there for over six hours without being offered any food. The entire process felt like a calculated effort to wear us down and push us into agreeing. I asked specific questions during the presentation to ensure the purchase met my needs, but much of what I was told was untrue. Conveniently, my sales meeting was not recorded, making it impossible to prove the misleading tactics used. Another huge issue is the promised trip that came with my purchase. Despite countless emails and voicemails to schedule it, I have received no response—absolutely none. The lack of communication is infuriating and adds to the growing list of disappointments.

This entire experience has been nothing but a financial and emotional burden. After my down payment, multiple payments, and maintenance fees, I’ve received nothing close to what was promised. HGV claims to operate under the “Hilton way,” but once they take your money, you mean nothing to them. There is no Hilton family, only broken promises and neglect. If you’re considering purchasing an HGV timeshare, don’t. Save yourself the time, money, and frustration. This has been one of the worst financial decisions I’ve ever made, and I wouldn’t wish this experience on anyone.

I HATE THIS COMPANY AND I REGRET MY PURCHASE!!! Their app and website are terrible! I can rarely find anything that I am looking for. The app has quit working fully. I used to be able to pay my mortgage for our purchase there but now it just freezes up before I can complete it, so I have to go on to the website to do that. It is difficult to find a property where you desire to travel, even though the presentation claims you can use their program everywhere. I have not found that to be the case.

I HATE THIS COMPANY AND I REGRET MY PURCHASE!!! I receive multiple emails from HGV every day! They offer you deals at this property or that property, or use your points to book this cruise, it never ends! Or their newsletter, which is just another sales promotion. I HATE THIS COMPANY AND I REGRET MY PURCHASE!!! Trying to get customer service is frustrating! The non-ending on hold message repeatedly tells you to go online or use their app for faster service. However, sometimes you want answers you can’t find on the website. You can save unused points over to the next year, but it will cost you $139, but if you use a customer service agent then it will cost you $159. However, if you want to save your points after November 30, they charge you an additional $100. So get all the answers you need from the customer service agent, then hang up and try to get it done using the app.

I tried to save my points but while doing it, the area I was trying to save them to somehow changed to depositing my points for an RCI exchange for a larger dollar amount. Now I had to call customer service and the agent was very condescending and after consulting with a manager, they were able to redirect my points to where I was trying to save them, as a one-time customer courtesy.

I HATE THIS COMPANY AND I REGRET MY PURCHASE!!! We have decided that we want to exit the vacation club and so I found place on their website where they will assist you to do so. I filled out all the information and submitted it and received an e-mail saying, “No further action is needed at this time. We will reach out to you once we review the form.” I submitted the form the first time over 2 months ago! I have done so 2 more times and have also called the phone number for the resale team and left a message. I have not received any response! Their initial email reply also says, “We strive to respond as quickly as possible to all resale inquiries. Calling, emailing or resubmitting a new form will only delay our response to you as we review all inquiries in the order in which they are received.” Perhaps they have so many people trying to resell their purchase that it takes many months to get back to new requests.

I HATE THIS COMPANY AND I REGRET MY PURCHASE!!! Please do not do business with HGV. They are only interested in selling points in their vacation club using long promotions, pressure and what I believe is misleading information and then later trying to get you to upgrade your purchase. I HATE THIS COMPANY AND I REGRET MY PURCHASE!!!

Seriously it doesn’t make sense for most of us to spend $12,000 in addition to yearly maintenance fees that will increase for the lowest rung of the ladder. All the while showing examples of the peak of the mountain. Save yourself the headache, heartache and hassle. We could have stayed at a better location for the 3 days for about the same amount of money without the hostage situation. Overall it makes me question doing any further business with Hilton. Sales people should take in consideration that if you know how to gracefully take the loss, you might actually win because some will return. Even if after having more time to think and consider this if we had decided it would be a good idea we wouldn’t sign up with Hilton. They showed their true colors.

Since the account was transferred to HGV, the experience has been horrible. Can't find open weeks, can't go to locations we want to go to, can't relinquish our ownership. This seems like forced ownership and we were advised that attorneys can't help. Hilton is really ruining their reputation over what amounts to $1000/year for middle-class people like us. What a way to end an experience that should be enjoyable and has provided good value in the past.

They conveniently "forgot" to mention numerous hidden costs, including fees for saving/transferring points and steadily increasing maintenance fees. The promised spontaneous travel is impossible due to rigid booking requirements. Since purchasing, we've been constantly harassed by salespeople pushing upgrades and unnecessary HOA meetings.

Most concerning was their deceptive pitch about inheritance - claiming this would be a valuable asset for our children while hiding the burden of escalating maintenance fees. They also misled us about the property location, selling us a timeshare at a different resort than where we were staying. Save yourself the headache and avoid any "vacation deals" from Hilton Grand Vacations. What they're selling isn't a vacation - it's a burden wrapped in lies and hidden fees.

The pressure to continually increase our investment became an annual occurrence, creating a sense of urgency to reach a "plateau" where we could finally cease further acquisitions. When we expressed reservations about our growing timeshare commitments, we were assured of the potential to offset maintenance fees through rentals. We were even encouraged to include our children's names on contracts, a suggestion we wisely declined. Upon reaching "platinum" status, we believed we had finally concluded our timeshare journey. However, our attempts to inquire about selling back our timeshare were met with cold indifference.

Our efforts to communicate directly with Hilton to find a mutually beneficial solution have unfortunately been unsuccessful. We now find ourselves in an extremely difficult position, with no feasible way out apart from dire circumstances like death or bankruptcy. This experience has left us feeling disillusioned and trapped in a financial predicament that we never expected to encounter during our retirement years.

Attempts to find alternative exit options are met with dead ends, as HGV provides no fair or transparent process for relinquishing ownership. This is nothing short of a predatory scheme designed to lock owners into a lifetime of escalating payments for minimal return. Don’t fall for the high-pressure sales tactics—they’ll promise the world but deliver endless frustration and financial stress. Protect yourself and your finances—stay far away from Hilton Grand Vacations.

By the end of the day, we had turned down several offers from multiple salesmen, but we eventually caved and agreed to buy the smallest package available. The salesman who’d been hounding us repeatedly referred to this entire transaction as a real estate investment, and frequently used words like deed, equity, and he even pitched “rental income” as a benefit. To make matters worse, we were told that we would be leaving our children an investment once we’d passed. This couldn’t be further from the truth because we recently learned that our kids would be forced to accept this burdensome contract and all the debt it entails.

We have been misled by this company for far too long. One area that we were particularly misinformed about was that our maintenance fees would be subject to rise on an annual basis. Why are we paying to use the timeshare when we are already paying through our monthly payments? The double dipping and the outrageous fees have priced us out! In the 8 years we have been timeshare owners we have spent $65,000, on maintenance fees, monthly payments, dues, and taxes which have resulted in two 1-week vacations to Vegas.

The paperwork followed the typical structure of a real estate transaction, including closing costs, real estate transaction taxes, title services, and recording fees. However, we later discovered that several key details had been left out of the sales process. For example, the state of Nevada does not recognize this as a real estate transaction. The idea that this would be a growing “investment” turned out to be false. Reselling the property on the open market is nearly impossible, and when we approached HGV regarding resale, your valuation was much lower than our original purchase price. After accounting for a 50% fee and the remaining principal, they refused to consider buying back the property.

Looking back, it has become clear that the timeshare was misrepresented to us from the beginning. The additional fees, lack of transparency, and false promises of increasing value have left us with a financial burden we can no longer justify. The ongoing maintenance fees, which can never be eliminated, and the inability to make use of the membership during the pandemic only added to our frustration. Having found alternative vacation options that better suit our lifestyle and needs, we no longer see any value in continuing with this timeshare. We feel misled and regret the ill-advised decision to invest in a product that failed to deliver on its promises.

Since then, we have encountered numerous issues that contradict the promises made during our initial presentations and subsequent interactions with the sales team. I have respectfully requested their attention to these matters and seek a fair resolution, including the possibility of contract nullification, due to misrepresentation of the product.

In September 2024, when we attempted to book a stay at the HGVC resort in Carlsbad, CA, for specific dates related to a Marine Corps graduation, there was no availability using points, but rooms were offered for cash bookings at $1,500. This practice of limiting point bookings while offering cash options was never disclosed during our purchase. To date, we have spent more than $4,000 and have only been able to take 2 vacations, which is far from the value and flexibility promised during the sales presentations. We value the Hilton brand and have grand expectations for HGVC. However, this experience has significantly eroded my trust. I hope we can reach a fair and satisfactory solution to these issues, considering the service my husband has provided to our country and the financial strain this has placed on our family.

There have been bills in Sept that we were told would come in December or January. There has been no effective help. I know in the securities world it is against the law to sell to senior citizens based on false/incomplete data. I'm not sure if those laws cover misrepresentations like we got here, but they should. At this point, we have requested our recent money back and revert to our previous status. Will review again if Hilton has the integrity to honor this.

Now you have to finance this at 17-19% interest rate. (16,000.00). Then your maintenance is at this moment $5000. 00 a month. So add this up. $149000.00 for 5yrs. And that if maintenance does not go up but it does. You pay for the upgrades of units as owners. Understand there is no equity for you in this. You don’t really own anything. He tried to say you could write off the maintenance which is HOA fees. Not true. When I looked at the book the points only gave me one week vacation. He said I have never seen that. Then the maintenance is due Jan 1st every yr. If you do not pay goes into collections.

In this plan we would be paying Jan $5700 and the rest of months $1700. I could be on vacation every day with this or a mortgage payment with equity. Ladies and gentlemen don’t do. There were so many other things. Maintenance never stops and can always go up. Point a transfer but with a fee. Block out times. DON’T BE FOOLED!!!

I was told that the Transitions team was closed down for 2024 and would reopen sometime in 2025 and that all requests to cancel out of the program were on a "first come, first serve" basis. I have never felt so trapped by an organization than I now feel with HGV. I will tell anyone and everyone I know what a bad deal it is to encumber themselves with HGV organization.

Apparently, our resort was NEVER included in the package and would require an upgrade of $200+ in order to stay there through the package offered. My husband and I were disappointed and upset about being misled. Not only this, but we discovered this whole package is centered around you attending a 2 hr timeshare presentation in order to utilize the stay at all. Once going onto the site, it is very clear that Hilton Grand Vacations only allows you to use this package at specific properties in specific cities/states (going back to the lie that we could stay at our resort again!). We decided to table the trip and use the package for a different time. About 7 months later, I got an email stating that my package was set to expire on the "actual date" the email was sent?

No forewarning emails leading up to the expiration date or anything. Like many people, you get around to checking your emails on your free time. Unfortunately, I didn’t see this email until much later the following day. Fearing I had lost my package and money, I called immediately after reading the email. The rep I spoke with said, "I’m sorry but it had expired" but that I could get it back by paying an extra $50 to extend its expiration date until I could use it. Unhappily questioning why I was only informed the day of expiration and not beforehand, I paid the extra $50 to give us more time to plan a trip. We eventually planned something, but decided that because we couldn’t stay at the resort of our choice without an upgrade fee, to try a different location.

So we opted for Virginia Beach which would still be a nice location and had a plus because it was a little closer when traveling also. I called once again to set something up only to be informed that if we change locations, there would be another $200+ downgrade to one of their Virginia Beach properties (during off peak season!). At this point, my husband was not willing to pay anymore money nor was I for this misleading package. Our package is set to expire 10/31/24 and unfortunately we have lost money on this package and just to mention…no refunds.

This review is to warn others to avoid these reps scowling around your hotel offering you this perfect offer for your loyalty to the Hilton brand….It's nothing but a lie for commission and they bait you when claiming you can stay at the property you are currently at. The switch comes in when you call to book and are told your property was never included in the list of properties for the package! I’m a Hilton Silver member and have always prided myself in staying at Hilton properties due to their comforts and cleanliness. Since doing business with their affiliate Hilton Grand Vacations and being swindled out of money for this unusable package, I have already started planning several trips for next year and not using the Hilton brand.

This experience has left a very sour taste in my mouth and why Hilton would continue to tarnish their reputation by associating with this scam of an affiliate, is unbelievable to me. Not to mention, we learned our misfortune is similar to others who have shared their experiences. Hilton will continue to lose many more members if they keep this affiliate attached to their brand. Loyal members like myself don’t appreciate being swindled out of over $160 (incl. taxes) for an unusable package!!!!

Our sales rep, Sheila **, used personal info against us, which felt really invasive. Plus, crucial details about perpetual fees and penalties were conveniently left out of the contract until after we signed. They also conveniently "forgot" to mention closer HGV properties in Arizona, steering us towards Vegas instead. Surprise bills started showing up, adding insult to injury. If you're thinking about dealing with HGV, be super cautious. Their sales tactics are shady and definitely not above board. We hope our story helps you avoid the same mess we're dealing with.

$25 Ubers each way out of my pocket. They just kept offering me Hilton points. What good are those if I never come back. So wasted time and additional money and never would have come since I couldn’t stay at the property I wanted to. Waste and they think it’s ok to just give me points. Horrible experience. Don’t do their Hilton Grand Vacation deal, it’s a waste of time and you may or may not have a place to stay or spend more money on transportation fees. Beware as they don’t have transports. It’s a scam so just save your money and stay elsewhere.

During the closing, there was a glaring lack of disclosure regarding our rights as purchasers. Key information that should have been provided to us, including our rights to rescind the contract, the Public Offering Statement, and the Truth in Lending Clause, was conspicuously absent. This failure to disclose essential information is not only unethical but violates consumer protection laws. We trust that the public will take this matter seriously and promptly boycott Hilton Grand Vacations.

The promised brief two-hour affair stretched into a day-long ordeal, with my niece and nephew kept in a limited supply day-care, going crazy with boredom and hunger, because we were there for 5 hours. The representatives spun a web of half-truths and outright lies, painting a picture of a timeshare paradise where the reality is more akin to a lifetime of debt. Including a woman who told a very compelling story about how she had been sitting in a chair just like us years ago, and as a result of joining with Bluegreen, she had managed to take her son on many vacations and to new destinations that would have never been possible without Bluegreen. She also stressed business relationships between Bluegreen and companies and organizations like Cabela's, Bass Pro Shop, NASCAR, and Hilton as examples of credibility.

The “opportunity” to lock myself into a perpetual contract was glossed over with all the finesse of everything salesmen pretend not to be, promising a legacy of vacation bliss while conveniently omitting the lifetime of debt and despair that my future generations would inherit, something that no one would ever want to pass on to their kids or relatives.

Contrary to the assurances provided, we were immediately billed $1,203.56 for maintenance fees, activation fees, and club dues, none of which were disclosed at the time of purchase. Furthermore, the promised flexibility and value of the timeshare have proven to be grossly misrepresented. Our attempts to utilize or exchange the timeshare have been futile due to its insufficient value in points and the cessation of an option to exchange points for maintenance fees. The annual maintenance fees have increased from $695.56 to $942.41 in 2023, further compounding our financial burden.

In a subsequent interaction during a sponsored stay in NYC, a Hilton Grand Vacation representative explicitly stated that our timeshare was of "no value" and unexchangeable, directly contradicting earlier representations. This admission has solidified our belief that we were deliberately misled into purchasing a timeshare under false pretenses. We have paid HGV over $18,000! Their salespeople have stolen funds earmarked for our retirement and sold us on lies and misrepresentations. Shame on you Hilton for taking advantage of us! To anyone reading this, take this as a warning to stay away from HGV.

We’ve done all we can to try to make this work; we simply cannot afford to waste anymore time or money with this company. We also are determined not to burden our children with exorbitant costs associated with the annual maintenance fees that are not warranted based on the lack of maintenance being done at the resorts and who knows where that money is being applied. We have written to the company requesting a clean break but have only received one call without no follow up. In the call, I was asked to answer some questions and I asked for them to be sent to me in writing so I would be sure I understood what was wanted. Again, no follow up with any kind of correspondence. I have never received any response other than a request to buy more units. Enough is enough! I cannot take it any more. Think twice before engaging with this company or industry, as our experience has been 100% negative!!

Original Review: Sept. 27, 2024

I agreed to attend a pitch for the Hilton Grand Vacations and was offered a discounted hotel stay and a $100 hotel rebate to use later. I spent all morning with a sales agent and received a rebate certificate that she filled in for me to send in, which I did. I then received an email that the certificate could not be honored because the name didn't match. What? The phone number in the email does not go to an actual human and there is no way to talk to one there. After a couple of hours on the phone trying to get Hilton Grand Vacations to connect me to someone who could help, who kept sending me to nonworking phone numbers. They eventually told me I was out of luck. Yes, I had lots of people giving me all kinds of support before the sales pitch, but when it came to actually helping when I needed it, after the pitch, there was no support. They did not honor their promise to give me a hotel rebate. Not trustworthy.

After several phone calls and threats of taking my home my cars my business, We came sadly to an agreement of me paying $72,000 to get out of the mess I had gotten into believing that Having Hilton in the name would be a safe thing to do, Then they had the nerve to send me to the credit bureau, I was pissed, I have been calling repeatedly, I also sent a letter they requested, when I talked to somebody they always say we can't find you, we will have to call you back, never call back, I talked to one person one day and they said because I had a late payment during negotiations, I am sent to credit bureau. You would think after robbing me of $72, 000 they would throw the payment in there. Worst mistake of my life, how could I be so stupid. I trusted them, liars thieves, scammers, scumbags and these people sleep at night. Disgraceful...

Unfortunately, we were lied to about the accommodations as to stay at such high-quality accommodations, it would require us to upgrade so we could have more points to satisfy a similar room accommodation. The vendor also told us that if we didn’t want to continue with the package it would be easy to sell, alluding that we had signed with Hilton and Hilton had a very good reputation amongst timeshare programs for easy selling. It's disappointing and downright disgusting that this is what it's come to. Scamming military families, veterans who've served our country, who've given the best years of their lives in service. We won't be making any more payments. Not a dime more into the bottomless pit this timeshare has turned out to be. We hope this raises awareness among others about the common practice by Hilton Grand Vacations, ENTRAPPING people in contracts.

We were also informed that this was an investment that would appreciate. However, we were not made aware that the annual maintenance fees could potentially rise each year. We were told that while the fees were variable, they had not increased in recent years. After the presentation, we decided to start with the lowest level of ownership to assess it out and see how it worked. We understood that we would only receive points every two years at this level, but we soon discovered that the limited points we received, along with our ownership level, severely restricted our ability to travel as we had hoped and as we were promised. We feel completely misled and misinformed and no longer wish to continue as owners of Hilton Grand Vacations.

We were taken advantage of, seduced by false promises and pressured into a financial commitment that offers us nothing but regret. The realization that we were so thoroughly deceived, and the financial implications of their actions, weigh heavily on us. The experience has been a stark lesson in the dangers of high-pressure sales tactics and the importance of understanding what we are truly signing up for. We have written to not only void and nullify our contract but to refund us our money as well in lieu of these predatory practices from Hilton's sales team. We have been unable to secure a reservation since we purchased and would like to point out that no benefits have been provided to us, hence our request for a refund to the CEO.

Now we must pay $17,983 in interest on top of the initial loan of $11,417.00, which is $29,000 total. We were defrauded into this Ponzi scheme and in the end our credit union denied refinancing our loan as timeshare are essentially worthless and big-time scams (THEIR WORDS, NOT MINE)! It is not our fault that Hilton employees chose to be dishonest and deceptive with us. We tried explaining this to Hilton customer support multiple times but instead we were greeted with callous responses insulting our intelligence and calling us liars. We are left with very few choices and instead we reached to the CEO personally in the hopes that this matter can be resolved quickly for us. We seek to terminate our relationship with Hilton moving forward, as we believe that this relationship and trust is broken beyond repair at this point.

Our initial encounter with the sales representatives left us feeling deceived. Promises of benefits, including access to Great Wolf Lodge and camping opportunities, turned out to be entirely false. The use of dishonesty in their sales pitch feels disrespectful and unethical. Attempts to make use of the timeshare with the allocated points have been met with frustration due to the lack of availability. Despite numerous efforts to contact the company, the level of communication and customer service has been severely lacking.

We have yet to enjoy any advantages from the timeshare, including the free trips that were part of the package. The overall experience has left us feeling exploited and disappointed. Despite our multiple attempts to seek a resolution, we have been met with either silence, or excuses. Regrettably, the absence of accountability or a resolution process is disheartening. Our experience with this ownership has been overwhelmingly negative. We caution others against engaging with such a company that operates unethically.

After over 1.5 hours of this, Noah asked my wife if she had lost anyone in her life and if she would pay the cost of the timeshare to get one more day with her dad that she lost when she was 13. The sales tactic was absolutely disgusting and if we were not already saying no there was no way that we would be buying something now. We were told by Rob that he is financial planner and that this is a good investment but our planner would probably tell us not to do it. We were finally able to leave.

Here is the summary: 1. When booking the vacation that required this presentation I will as told that the meeting was an hour not 2 hours, when we brought this up Rob called me a liar saying it was 90-120 in the contract, the contract stated 60-120. 2. It was also described as a group presentation and would be a lot of moving around. We have two young kids and I was nervous to make them sit quietly for that long… it was not, it was one on one and a lot of sitting. 3. The sales tactics were disgusting. Bringing up someone’s dead relative and comparing purchasing a time share to gaining more time with them is beyond inappropriate. Additionally they really push that you don’t spend quality time if you are not on one of their vacations. 4. The locations we were shown were not very nice. All of the beds were full beds, pools were small and very crowded. 5. This scummy experience has clouded my view of the entire company. I will be avoiding Hilton.