Hilton Grand Vacations Reviews

My father in law died in 2023. I paid his 2024 and have paid his 2025 bill. My mother in law is not in good health and she asked my wife to take care of the time share as it is trusted to her also. We were under the impression that we had two years to use our points after talking to an agent and asking how the moving them to RCI works. What we were not told is that you have to move them over by Dec 31 of each year. I called in Feb to roll over my points and they told me that I lost them. So now I’m out 1600 dollars. They didn’t ask anything about our situation just told us they wouldn’t reactivate our points we paid for. Do not do business with these people. They take your money so fast but getting anything back is impossible. Now I have to trust these people to sell this property.

I hope that anyone who reads this review will avoid the same experience I had with Hilton Grand Vacations. First, I want to say that when I went into the presentation with these people, my English was limited at the time as I am a French Canadian and French is my first language. These people took advantage of this and used it to trap me into buying points for vacations. During the presentation delivered by 5 employees, I couldn’t fully understand what they were explaining to me. I felt pressured and with everything they were telling me I could not understand completely. But I feel like they did this on purpose to persuade me into buying points. I understand now that they manipulated me to sign papers knowing well that I didn’t understand what I was signing. If I would have known what I know now, these fees are expensive and something I am struggling to afford to pay.

Not much to say other than the customer is not treated as a priority. I got a package, experienced a few hours of delay at the airport. I arrived at the resort with news that my reservation was canceled. No one knows by whom. It went all circular between the resort and HGV. All efforts to receive assistance from the marketing dept fell on deaf ears. I paid out of pocket for an already booked reservation with no compensation. Crappy service in my experience.

I feel deceived into participating in the HGV stay program, which lasts for a year. Before I decided to pay for a three-night stay at their Orlando location, I was given enticing offers that ultimately turned out to be misleading. The sales team consistently provided conflicting information each representative said something different every time I called. I strongly urge management to review the details their sales team is sharing with customers before it damages the company’s reputation. Customers deserve accurate information so they can make informed decisions, rather than being misled just to close a sale. This approach is not sustainable for long-term business success.

Hilton Grand Vacations introduced us to what they described as a real estate investment opportunity, though they never referred to it as a timeshare. The pitch promised that the property would appreciate in value over time, which is a complete lie! We were never made aware that the maintenance fees would be in place indefinitely, or that they would be transferred to our children upon our passing as part of our will and estate.

HGV. I've been an owner for over 7 years. It has been a horrible experience to say the least. We have upgraded twice to try to improve the situation (as recommended by HGV) and it has never changed. WE have been lied to by every single person we have ever spoken to. We have purchased extra points (no strings attached) that were never given to us. Don't fall for the lies. ALL of the sales people are extremely aggressive and professional liars that don't take no for an answer. They FORCE you to go to meetings every time you visit and practically hold you hostage until they get in your wallet. Don't accept gifts such as show tickets, etc. It's part of the swindle. Nothing is free. This has been one HUGE mistake for me and my family. I deeply regret purchasing it. Trust me, DON'T DO IT!

After calling Hilton to fix an issue with my account, they offered me a 4 night stay at one of their Hilton Grand Vacation Resorts in Charleston for $299. The only requirement was their time share presentation. I was truly interested. When I went to book, they offered me a stay at an Hilton Garden Inn - no thanks! That was not what was sold and promised. They are a scam organization and should be ashamed of themselves.

We flew into Orlando last night for a Hilton Grand Vacation stay to include the dreaded presentation. My husband and I were very prepared after having done the Diamond presentation 10 yrs ago. I did not feel the pressure that most people indicated, but our sales guy seemed very unprepared, and hard to understand. I prepared myself by reading reviews in advance and asked many questions that I read in reviews from people's complaints.

My experience with Hilton Grand Vacations timeshare has been nothing short of a cautionary tale. What began as an enticing vacation opportunity in August 2021 quickly turned into a high-pressure never-ending nightmare that continues to cause hardship on my financial future. The presentation turned into an exhausting two-plus hour ordeal where three different representatives aggressively pressured our family. Their persistence in pushing us to open a credit card for the down payment was so intense that we eventually gave in—just to escape their relentless tactics. Despite our repeated refusals, we found ourselves trapped in what felt more like an interrogation than a vacation property tour. The psychological strategy was clear: break down any resistance until it crumbles. They even pressured us into signing on for a studio-sized property for our family of seven, all in the name of making a sale.

Paid the 2025 maintenance fees that go up every year for one of their resorts the Turtle Cay in Va Beach. Just found out they are closed for the year for renovations of the balconies which have been closed for two years. Still want to charge a fee to go somewhere else and no refunds offered.

I always thought well of the HILTON name. Now that I have experienced the regrettable decision to purchase into the HGV system I cannot think of a more disreputable name than HILTON. There are four properties and each is pitted against the other in a fashion that implies the others are not as good. Speaking to anyone in management at the corporate level is impossible to date after trying multiple times. The entire process of booking reservations and dealing with the outrageous annual; "maintenance fees" is depressing. I dearly want to get rid of these properties which depending upon who you speak to is either owned or rented. DO NOT BUY ANYTHING THAT HGV TRIES TO SELL YOU!

I've read through a lot of the reviews here. And they haven't matched our experience at all. We have been through multiple timeshare presentations and will do one more as we bought a VIP package deal. Many of the negative reviews are based on people being "trapped" in multi hour presentations. After your allotted time to receive whatever reward offered (Hilton points or resort credit etc), you can walk away at any time. That's on you. Saying "no" and leaving is actually pretty easy. So it's unfortunate that there are so many one star reviews based on the weakness of the person rather than the weakness of the program. Yes, of course they are trying to sell. But we have the power to say no. Say no and walk away.

My experience with owning Hilton HGV Max is a negative 10. You pay thousands of dollars to own ''points". Then you pay thousands of dollars every year for your annual dues. On top of this availability is more difficult all the time. Timeshare with Hilton is a joke. You could take many nice vacations every year with the thousands of dollars you pay them.

During the high-pressure sales presentation, which lasted six hours and made me feel like I was being held hostage, I was subjected to a series of misleading and false representations by multiple sales representatives. I was deliberately led to believe that I was investing in exclusive, private resorts accessible only to owners. I was not adequately informed about the nature of the timeshare agreement or the significant ongoing financial responsibilities associated with it. I was told that my timeshare deed represented a valuable real estate investment that would appreciate over time and could be passed down to my heirs, who would only need to pay the supposedly never-increasing maintenance and taxes. These claims have proven to be fundamentally false.

This is a scam that you can’t get out of until 2 years later and you have to pay an exit fee. There are very few locations that you can choose from, then you can only use a portion of your points while having to pay 80% of the bill. They are hard to reach by phone and the wait time is more than 30 minutes.

We booked a trip through them and went fine. My wife called to book a room for her father and an unethical sales rep changed her last name so it wouldn't double book for one person. Upon confirmation of appointment they gave my wife a new offer but eliminated our 50,000 honor points. I sent three emails over a month and no reply. When we got to hotel it took 3 hours to resolve. Still no reply. Awful.

My husband and I stayed at the Hilton Vacations club February 2025. We made the reservation not knowing we would have to go through a timeshare presentation. UGH!! We have been through many of them with other companies. If we would have stayed in the rooms that they showed us on the tour it would have been believable. We stayed in rooms I would never stay in, absolutely nothing like what they say you will buy into! One of the elevators was broke the whole time we were there. So deceiving!! will never stay there again.

I have read all the bad reviews. We recently purchased from HGV. We were excited until we read the reviews. In an abundance of caution, we cancelled our purchase (you can cancel in first 10 days). They were great about canceling with no pressure. I’ve received a complete refund in about a week. Although we do not now own, I wanted to praise the staff in Daytona Beach. Thank you for your help Casey and Jordan.

My spouse and I, both seniors, deeply regret our experience and purchase with Hilton Grand Vacations. What was presented as a brief resort tour turned into hours of high-pressure sales tactics. We were promised easy reservations, significant savings, and that our investment would appreciate in value. None of these promises were true.

For the past 5 years we have been extremely dissatisfied with our Hilton timeshare, and we have reached out to the President of Hilton Grand Vacations, requesting that our contract be terminated. When we attended the presentation both my husband and I were caught completely off guard by the aggressiveness of their salespeople. The sales manager told us outright that we were making a huge mistake by declining his offer and informed us that the timeshare he was selling would allow us to travel more and save money.

We bought points with Hilton and it was a HUGE mistake. We also have a timeshare through Diamond and we haven’t had problems until we got sucked into an upgrade with Hilton after they bought out Diamond. We went to a presentation where we were misled and subjected to aggressive sales tactics, which was supposed to be an hour-long presentation, but it turned into closer to 4 hours!! We told them we didn’t want an upgrade; we told them we were okay with our Diamond ownership but they wouldn’t take no for an answer. They asked us what it would take for us to accept the offer and continued trying to wear us down. We told them we wanted our monthly payments to stay close to the same and they agreed to give us that. What they didn’t tell us was that they were going to up our maintenance fees from just under $1,200 to over $3,000. They never disclosed that. Otherwise we would’ve never agreed!!

Where do I even start? I have been a Bluegreen member and owner for a few years now, and it has honestly been nothing but one headache after another! Then, when Bluegreen announced the merger with Hilton Grand Vacations, I thought, “Finally! Things are going to get better.” Spoiler alert as you read everything here... They DID NOT GET ANY BETTER

We are writing this review out of profound disappointment with our experience as timeshare owners with Hilton. It has been over three months since we last contacted Jerimy from the Reconnection Team, and despite our previous communications, our concerns remain unaddressed. We find it deeply troubling that a reputable company like Hilton, which requests significant sums of money from its customers, shows such a lack of responsiveness and accountability.

Don't bother with the Hilton Grand Vacations resort scam - so if you end up being sent to the Ridge at Sedona (AZ) by VRC Getaways, won't you be in for the scam of your life... They make you sit through their whole sales pitch - I did, I was with my 8-year-old son...after watching their presentation, the sales guy made his pitch and was visibly upset when I told him I wasn't there to sign up for one of his ownership packages. He wasn't personable, in fact, I'm hoping it was due to him having a rough day because if that's how he usually operates, I don't know how they can keep the office open...

We were misled, lied to, and pressured into purchasing a timeshare. We are disappointed with our Hilton Grand Vacation Club (HGVC) membership. Our experience with HGVC has been marked by deceptive sales practices, increasingly burdensome financial obligations, and consistent failure to deliver the vacation opportunities we were promised. Since our initial purchase in 2016, we have upgraded three times, believing that doing so would increase our chances of securing desirable vacation locations, particularly at our home location, Elara in Las Vegas. Despite these upgrades, our attempts to schedule vacations have been met with consistent frustration and limited success, particularly as we’ve received unfavorable assistance from HGVC customer service whenever we call for help. We were even led to believe that becoming HGV Max members would offer more luxury vacation options, yet this has not materialized.

We are writing to formally lodge a complaint against Hilton Grand Vacations regarding the ongoing harassment and refusal to address our request for cancellation of our timeshare ownership. My spouse, Nancy, and I, both in our seventies, feel compelled to express our deep frustration and distress over the way we have been treated since we initiated our cancellation request over three months ago.

Do not fall victim to the “free trip” offers in Las Vegas in exchange for attending a sales presentation. Our intention was to solely obtain a free trip and not make a single purchase at the presentation. It was an opportunity for a vacation. But what was supposed to be a “one-hour” meeting turned into nearly five hours of relentless sales pressure, courtesy of Hilton Grand Vacations. Despite clear communication that we were not interested in purchasing a timeshare, we were ultimately convinced to buy the smallest package available, with promises that the timeshare would increase in value and be easy to sell. These claims have proven false as did any assurances about using the timeshare as we saw fit—it wasn’t until later that we discovered booking a reservation would require purchasing additional points. What a waste of our money.

Hilton held us for four grueling hours in a sales presentation that we were unable to leave until we made some sort of purchase. We were subjected to high-pressure sales tactics and provided with misleading information, thanks to Agent W. ** and Sales Manager D **. We were quoted monthly payments of $275.43 but ended up being charged $293.00.

They corner you in a high pressure presentation. Swindled you into a contract. Even when you tell them multiple times you can't afford it. Don't inform you that most of what you're paying is in interest. You can't go to the fancy places they show you, you have zero to no time frame to visit these places and when you try to sell it back to them you get hit with an abandonment of property which kills your credit even when you sign and pay a deed in lieu of foreclosure agreement. Steer clear of this company completely. Scum of the earth that prey on people and lie.

I bought a timeshare from Hilton Grand Vacations a few years ago. The place I visited was Orlando which was not a location I was interested in but I was assured by the salesman that I could visit ANY of the locations that HGV owns. Not true. For several years, I have tried to schedule a vacation in more desirable locations in the US. There never is any availability. I realized quickly that I have wasted the purchase price and just wanted to quit paying the maintenance fees (which have increased $300 this year!). I met with the sales team after the fact and asked if I could just give it back to them and they said "No" and offered no advice on how to get rid of it. I'm now paying $7000 to a cancelation service to get rid of it.

As retired seniors and a U.S. Air Force veteran, we were ruthlessly misled and financially exploited by Hilton Grand Vacations. What began as a simple vacation inquiry turned into a nightmare of deception and financial burden. Our situation included a manipulative three-hour sales presentation where our identification was confiscated, effectively trapping us. The sales team deliberately misled us about contract cancellation rights, pushed us into financing, and made false promises about membership benefits.

Been an owner of HGVC since 2011 in Orlando FL. Up til 2017 before public options, HGVC was good for me. It's Horrendous Hilton (HH) since. Currently, HGVC App doesn't work for viewing destinations or bookings, nor does using an IPhone or IPad. I CAN'T BOOK my ownership because I need a Laptop or Desktop Computer! HH IT Dept can't fix this. But they take my online payment of $1500 maintenance fee on website that I can't see vacation destinations or book!! This is pure negligence & deliberate denial of a property I paid for. But...I can view & book RCI Exchange on 'hiltongrandvacations.com'. It's time for a class action lawsuit against HGVC, it's time for HGVC to repurchase our property timeshares in full as it was their intent to defraud us over time & further exasperated by no access to our properties. BBB needs to investigate this farce of a vacation ownership. It's a nightmare!

HGV Sales presentation staff were totally horrible to work with and the 888# is even worse. I booked my presentation in Las Vegas, but I happened to have lost my job in between the booking and the presentation. The did not tell me I had to be employed at the time of the presentation and wanted nothing to do with me, Pretty much kicked me out of the presentation. But before they did, I asked about my refund of the hotel, approx $200 plus the $200 voucher to come back to a Hilton. I advised I did not have the same cc to have it credited back to and the sales agent said not to worry, concierge would call me that day and they would mail the check to me instead. It is not almost 2 months later and 7 calls to HGV to get help and they are still not cooperating. They are terrible.

An event I had scheduled to attend in Orlando was cancelled and I was unable to get a refund on my airfare. I cancelled my existing Hampton Inn reservation and they connected me with Hilton Grand Vacations. Since I already had air arranged (but needed to change the dates) I agreed to the 3 night vacation for $239. When I went to request the destination and dates, using the phone number on my confirmation email, the line was busy. Always. I tried several dozen times and it was always BUSY! I found another number and it would ring, but then the call FAILED. There is no one to speak with. This is a total scam.

The sales team does not operate from integrity and trust. Our HGV timeshare salesman turned out to be a multiple time felon (Truthfinder) and they back his misdeeds. Completely refused to cancel a vacation contract, done on the third business day. We have written texts saying that their 5 day rule was business days and the fifth day, being a Sunday, you cannot get it postmarked on. Missouri law is usually 3 business days and New Year's, Saturday and Sunday would not be included. Clearly deceptive legislation, to make it look like they are giving people a break 💔 on timeshare contracts but really siding with the industry. In the so called Bible belt!

I got lured into Hilton Grand Vacations scam when I was sent to another place while on a customer service phone call with Carnival Cruise line. The "lure-bait" was get a $250 onboard credit on a future Carnival cruise. Well, that is pretty doable with Carnival as we are Platinum Carnival cruises. The promise was pay up $250 and get a 4-night stay in Hilton Grand Vacations, listen to a sales pitch for timeshare, and get a $250 Carnival Cruise onboard credit (we take 3 cruises a year). I am sad to say that I am very disappointed that my association with Carnival Cruise line led me to this mess. I agreed, paid my $250 on a credit card, then the high-pressure sales calls started coming.

Avoid at all costs! My story matches what most other people are saying....slick salesman, high pressure. I resisted the timeshare pitch after asking a lot of questions, but agreed to their VIP program to dip my toes in the water. It's 11,520 points for $1,695. I asked repeatedly if I could cancel because I was interested, but didn't have my kids along to discuss it with. Gabriel said yes, very easy to cancel with a simple phone call and assured me that in Florida you have 10 days, by law, to cancel. This was NOT true. I called a few days later to cancel and was told I needed to do it in writing, so I sent an email. They responded they would process the credit in 90 days. What? They take your money instantly, tell you it's easy to cancel, and then won't refund it for 90 days. I just hope they actually process the credit at some point and don't try to claim I missed the 10 day window somehow.

I am leaving this review because our experience with HGV has been a nightmare. Our maintenance fees increased and we were told that they wouldn’t. They promised that the timeshare would be a great investment, that we could book at any time, which was a complete lie. We were misled, manipulated into staying and pressured into signing a contract.

We purchased a HGV Timeshare in 2022. We have yet been able to take a vacation we really wanted. The sales people will treat you very nice and tell you what they think you want to hear. They will make you promises that are never met and tell you downright lies. The website stinks and the whole experience to try to book anything is totally frustrating. I wonder if there are grounds for a class action lawsuit suit. Most of the reviews I have read and are over a thousand have been very bad. I would give HGV a zero rating if I could. We have sent several requests to exit our timeshare and have never received a reply. When we were leaving the sales center a visitor for one of the employees said to their friend how many suckers did you get today! They were absolutely right. We were suckers.

We have not had a good experience with this program. Support is even worse, staff continues to transfer you from department to department finger point as to whose problem it is to fix. No one can answer questions.

After booking an oceanfront suite w/ Hilton on the phone (opting not to book on Expedia for the exact same price), I was asked if I wanted to take a quick survey for some bonus Hilton points. I usually decline an surveys or bonus offers, but the reservation agent was so nice, I decided to give her a positive review. What a mistake! After being pitched an obvious timeshare scam by the sweetest scammer ASHLEY ** ID#**, somehow, ONLY BECAUSE IT WAS HILTON, I was convinced into giving my credit card info BEFORE they read the fine print to me. Being apprehensive, I had asked questions & taken a lot of written notes during the pitch, so I was able to skim along the contract details as they were quickly read back to me at the end of the call.

My nightmare with Hilton Grand Vacations began when they acquired Diamond Resorts, where I was an existing timeshare owner. During the transition, I was pressured into buying more points, with salespeople warning me that my booking options would become limited unless I entered the "Hilton Bucket" and that my dues would increase due to fewer members in the "Diamond Path." They encouraged me to use Hilton American Express cards with 0% interest for down payments and maintenance fees - which I had to drain my savings to pay off before they jumped to 30% interest. I was 65 at the time, and they showed no concern about offering such risky financial options to a senior citizen.

NEVER buy a timeshare with Hilton Grand Vacations. They called consistently and unsolicited for approximately 18 months before we FINALLY agreed to go to a presentation. Ever since we agreed, it has been nothing but lies and deception from Hilton. The representative and their manager were so aggressive trying to get us to sign. We showed some reluctance in signing, and they just kept trying to incentivize us. They pressured us into making a decision by telling us we had to sign that morning or our offer expired. They rushed us so we were unable to read the contract thoroughly. They said they would send us our contract via USPS, but we have yet to receive it, and it has been over 6 months.

It is difficult to write such a letter as we thought we joined a program that would allow our family a unique yet affordable way to vacation. I travel all over the US all year long and I am a faithful Hilton Honors member (Diamond) with 1.5 million points. I see now that we were victims of misrepresentation, unethical sales practice, and high-pressure sales tactics. We did not go to the initial sales pitch with the anticipation of “buying in” but the wool was pulled over our eyes very quickly.

We were sold lies and I’m honestly embarrassed about this. I am depressed on how much money they have taken from me. I don’t recommend anything to do with this company at all they do not care about you.

My husband and I attended a presentation in Myrtle Beach, SC. We signed up for a discounted hotel stay through the customer service team with our Hilton Credit Card after a stay. The anchor hotel was just okay. nothing special, felt kind of dated. We must have been near the airport since we kept seeing airplanes near. We attended the 90-minute presentation which seemed pretty exciting, because we thought the benefits would suffice for our family. We did not encounter a high-pressure sales tactic by the rep Michael. They were very patient and explained the concept and benefits of owning a Hilton Grand Vacation stay with points after the initial presentation.

Unfortunately, I, like many others, purchased an HGV timeshare in good faith, trusting the information provided during the sales presentation. I now realize that 80% of what was shared was completely false—deliberate misrepresentation to pressure me into buying. One of the major selling points for me was the assurance that I could use my HGV ownership consistently in a specific area I asked about multiple times. I made this a priority during the sales presentation, but I now know this was a complete lie. Additionally, I was encouraged to rent out rooms to softball players’ parents for $299 a week as a way to help pay off the balance faster. This suggestion was a key factor in my decision to purchase. However, it turns out this promise is not as straightforward as it was presented, and I’ve had no guidance on how to make this work.

I HATE THIS COMPANY AND I REGRET MY PURCHASE!!! We attended a presentation for Hilton Grand Vacations vacation club and thought it could work for us. It didn’t take long before I regretted my decision. They show so many ways to use their program that it is hard to comprehend it all. They tell you that around 90 days later they will have you stay at a property and they would go over all the advantages. We attended this information presentation, however, all it was is an another sales pitch to get you to increase your purchase. We told the agent that we just wanted to know how we can make full use of this vacation club. He said he would get to it. He never did. All he did was try to get us to purchase additional points in their club. We told them we weren’t interested in spending any more and they would not let it go. We just wanted to know how to make full use of what we had.

Just say no if anyone is offering you a discounted vacation. We paid a total of $401 for a three night stay in Virginia Beach during OFF season. Not much of a discount. Then to be held for two hours for the “presentation” by a woman with her cleavage in our face was too much. Part of the time she left us sitting there while she went to say “hi” to the new owners she sold to the day prior. We said no this is not a good fit for us. They continued to press. When it was clear we were not signing they became rude. She basically said if we thought their “deal” was too expensive we shouldn’t even leave the house.

Our experience with Hilton Grand Vacations was disappointing. During the sales presentation in Orlando, we were held for hours under constant pressure to sign a contract we neither needed nor wanted, despite informing them that we were in a rush organizing a family wedding and a graduation. Although we later canceled, they kept the initial fee, money we demand to be refunded, as the contract was signed under coercion and undue pressure. Additionally, the first room at the Toscani Resort had such a strong smell of chlorine that it caused discomfort, forcing us to request a room change, making the stay even more stressful. These practices do not reflect professionalism or respect for customers.

We bought a one-week timeshare back in the 1990s and now the program is managed by Hilton Grand Vacations. We're trying to relinquish our ownership and the program to relinquish is on hold since March or April 2024 and it's now December 2024, meaning we have to pay maintenance fees anyway and then they'll un-pause the program and talk to us next year. Within these past 2 years, they told us we were strongly encouraged to meet with them to review our status and they had a high-pressure meeting to upsell us for tens of thousands of dollars plus triple our maintenance fees, which we declined.

The representative lied to me about the benefits and process in order to sell their hotel spaces. Un-refundable. It's unfortunate that I fell for the scam. Listen to some people and DO NOT buy from them. Just say “no”.

What started as a "$199 vacation deal" at Hilton Grand Vacations Club Parc Soleil Orlando turned into a nightmare. The promised 60-minute presentation became a grueling 3-hour high-pressure sales ordeal with representatives Cheryl ** and Chris **. The sales team used manipulative tactics, including threatening to end our stay early if we didn't purchase - essentially holding our vacation hostage. They misrepresented crucial aspects of the program, particularly the buyback options and booking flexibility. Despite claims about abundant travel options through RCI, the actual availability is extremely limited and unusable.

Increasing age and declining health and finances, we determined that we had to divest ourselves of our timeshare. Despite providing documentation about our financial hardship, Hilton Grand Vacations has not taken our concerns seriously. This situation has compelled me to continue working as a teacher assistant at the age of seventy-seven, delaying my retirement to manage this financial burden. Our experiences with timeshare presentations were consistently overwhelming. Lasting for hours, they typically involved multiple salespeople employing various tactics to persuade us. We were often provided with scripts to follow and discouraged from recording or documenting these interactions. I was able to take a picture of one of the scripts we were told to sign off on when the salesperson left the room.

Avoid the trust purchase because it is totally separate from your HGVC ownership. You are being sold an inferior Diamond purchase. Sadly we are screwed but maybe others will not make the same mistake.

Unless you are using the exact week you purchased at the original location, be prepared to use your points primarily in Orlando. We originally purchased a week with Sunterra which was bought out by Diamond and then Hilton. Our experience with Hilton has been very disappointing. There are rarely any properties available and if you want to use your points for hotel rooms, you’re paying 80% of the bill. I would not recommend Hilton Grand Vacations.

I was conned into staying a vacation with them as long as I attended a seminar about purchasing their timeshare resort. A week after I stayed at their facility, I got a phone call stating that I did not qualify for that seminar. I was charged full price for the three nights I stayed there whereby I have previously paid to stay the three nights without any additional charges. I was also charged extra money for staying the weekend however I did not stay the weekend. After I attended that required seminar, I was informed that I did not qualify for the seminar and so I would have to pay full price for the rooms I stayed in. I asked for proof of my not being qualified, they could not provide the proof! They merely stated "Trust me, you are not qualified."

Others have described perfectly the misleading lies and manipulation used by this company in order to pressure you into times that aren't flexible and points you can't use. Several thousands in and we've had one trip which we could have done on an all inclusive cruise for half the price. My suggestion is to get the discounted initial trip, go to the required spiel and as soon as it's over RUN!! Don't even give them a chance to lie, you're not required to sit and haggle. Just stick to the NO NO NO and then GO.

Hilton Grand Vacations is a scam—avoid it! They lure you in with promises of flexibility and value, but once you're in, there's no way out. Their so-called "Transitions" program, HGV Transitions, is paused indefinitely, leaving owners completely trapped. Even when the program was active, it required a massive fee equivalent to 18 months of maintenance fees just to apply for relinquishment. Meanwhile, annual maintenance fees keep rising with no cap, becoming an unbearable financial burden for many owners.

When we arrived in Vegas, Hilton Grand Vacations made us feel like VIPs. The following day we were taken to a room where we listened to a long-winded story about Hilton’s timeshare program. The presenter made it sound like a great investment, emphasizing that we would have freedom to choose our vacations while having an “investment property”. Being able to relax on vacation seemed like a pipe dream given the hectic nature of our family life, but the presenter made it all seem possible. Unfortunately, he and the salesman we were paired with neglected to inform us of any of the many associated fees, overwhelming lack of availability, and insidious contract details.

We first engaged with Hilton Grand Vacations (HGV) by accepting complimentary accommodations; in exchange we were required to go on a sales presentation. We stayed at the Elara property and attended the presentation the following day at the Las Vegas Boulevard Vacation Suites. During the presentation, we were shown various purchasing options. The salesperson emphasized Hilton’s extensive and expanding locations. He also highlighted that through their partner timeshare companies, we would have access to properties worldwide, and our points could be used at these locations.

Our journey with the Hilton Grand Vacations Club began when we were offered a promotional trip to Las Vegas for $199 through the concierge at our credit card company, which included a mandatory 1-hour time-share presentation. This presentation, held at Hilton Grand Vacations Club on the Las Vegas Strip, far exceeded the promised duration and involved high-pressure sales tactics. My husband, Paul, a retired Corporal who served in the United States Marine Corps for 5 years, and I became members in May 2023.

My wife and I bought a timeshare with Club Intrawest many years ago. It has now ended up in Hilton's ownership. This used to be a very good investment, but I can no longer say that is true. We had a presentation in June in Williamsberg, VA, where we were given VERY misleading and false data. From all we can currently see, what we were sold is worthless (we bought 1500 extra HGV points with the understanding that those would be combined with our previous points, and all become HGV points). This has not proved out to be the case.

I answered the phone one day and I got roped in. I was sold a 4-day/3-night stay at a Hilton grand Vacations Club resort PLUS $199 Cashback after tour and $200 Spend a Night on Us certificate: $199 CASH BACK & $20. I tried to book 10/18/2024-10/20/2024 and it wasn't available. I haven't tried booking again yet. Should I just take the loss?

What an awful experience with 'Obi' whose real name I think is Josh. Just an awful sales experience... aggressive, guilt tripping, 'I'm gonna be honest'.... clearly hates his job as we closed arguing and he had a tantrum.

Say no, no, no. Door to Door 3 hours! We went because they offered reduced ticket to a Vegas show. We sat with rep. Asked how many weeks we vacationed. 4wks or more a yr. You go then to second room to watch a video… a grand presentation by a preacher no less. No camera or video!!! They don’t want you to hold them to what they say. Then back to desk he goes through point. 20,000. For us to do our vacations. When he outs price. It’s PAY Attention $84,899.00 for 5 yrs at $1649.00 month payment.

I purchased a hotel stay with Hilton under the condition that I sit through a 90 minute timeshare sales pitch. I was told that I could pick a destination and easily switch it later. However, when I called to book the hotel stay, I was told there would be an additional charge. This of course was not stated in the sales pitch. I demanded to speak with a manager after refusing to pay the additional charges. The rep put me on hold and came back with a hotel stay within my initial price quote. I was told I could not bring a guest and had to remain employed. Later this evening I received a call from a Hilton rep who left a vm that in fact this stay would incur additional fees and they would need my credit card. Warning, if you’ve read this far, I plead with you, don’t fall for this scam!!! I canceled my reservation and have decided to eat the loss. Oh, by the way, forgot to mention that 90 mins tour turned into 2 hours!!! Don’t say you weren’t warned!

My family has consistently had issues with the properties we've visited. Lack of hot water, broken door locks, bugs, and general disrepair of some rooms has been disappointing. I've complained about it a few times. But the last few vacations have been terribly disappointing for this reason. The properties we've visited have been poorly maintained.

Shortly after I signed up for the HGV program, my wife and I agreed that it was probably not what we needed because, at our age and state of health, we no longer wanted to vacation extensively. I eventually found and contacted the "Transitions" office of HGV and stated that I wanted to withdraw from the program. I had already assumed that I would lose the money I paid to sign up for the program. I was told that I could NOT withdraw from the program immediately. I HAD to stay in the program and make the yearly payment of dues UNTIL the transition team reviewed my request to withdraw—perhaps in another year.

I'm absolutely furious about the timeshare I was pressured into buying. In January, they coaxed me into signing a contract, promising I could cancel at any time. What they conveniently omitted was the tiny 6-day cancellation window. Outrageous! That is not nearly enough time to read over the lengthy agreement and communicate with them that you want to cancel everything. Their representatives, Keisha ** and Kaitlynn **, have been nothing but rude and utterly unhelpful, offering no support whatsoever. Meanwhile, my finances are being drained with prices skyrocketing, despite them saying the prices would never change. Consider this a warning: do not purchase with them! This timeshare experience has been a nightmare and an enormous mistake. Avoid falling into their trap!

My husband and I were on a Disney vacation down in Orlando when we were approached by a rep at the Hilton resort we were staying at. She seemed really nice and as if she were willing to help us with any future stays by toting a package of $100 for 4 days/3 nights in Orlando. She even said we could stay at the same resort through this package deal. Initially, we declined the offer but then decided much later it was a good deal for a future Disney trip. It all went downhill following the package purchase. I called Hilton Grand Vacations to reserve another stay at the same resort, only to find out that we had been lied to and misled by the rep at the property.

Do not trust what you are told when purchasing from this company. We started with Diamond and when Hilton purchased them we were told the deceptive marketing would cease. We purchased a new contract with HGV as a way to transition out of our old Diamond contracts, then after the purchase we were told the transition program was on hold and we would be billed the annual fees for both the old contracts and the new one.

We stayed at the Hilton Grand Resort SeaWorld and while the resort itself was beautiful and the staff at this particular resort was great, I'll never stay at a Hilton property again. We were here on a package we purchased and had to go to the 90 minute meeting at the headquarters. The sales executive, Patti, was very knowledgeable and nice but the inventory specialist (didn't provide a name) was horrible. We didn't accept any offer she made to us and this angered her. She shook my hand and said "this is what I love about America. Immigrants have a better understanding of basic math skills than you". She walked off in a huff. The sales executive apologized for the specialist's behavior and we left. Because of this insulting and belittling experience, I will never stay at another Hilton property again. Her actions cost your company loyal customers.

I for one, love HGV and use the max I can get out of them with my points. I don't upgrade during the 'owners' updates, I am happy with the amount of points I get. Recently stayed 8 days at the HGV Kohala Suites, Kona HI. Exceptional place, clean, friendly staff, and can't wait to visit again. 5 stars all around. Afterwards, flew into Honolulu and stayed at the HGV Penthouses Waikiki Village, during the strike. Never was advised of the strike, amenities were closed, overcrowded, Ride Shares cannot drop you off with luggage in front of the hotel, signage is minimal, hearing the Strikers from the 37th balcony was not pleasant (although support the Strikers for getting pre-COVID wages back), and overall, not a relaxing experience. Very disappointed since I stayed here 12 years ago and would rather stay at a Hilton Property using my Honor Points. I would rate this experience 1 star.

Hilton treats us as a bank they can drain. We don't like the exorbitant fees that keep rising and they nickel and dime you to death for every little thing. Rooms are not kept up and it's hard to find a date that works. Very disappointing.

Waste of time. My husband and I went to a preview but did not get the promised points we were guaranteed just for going. We signed up for the timeshare, but thank God my husband researched deeper and I read further into our contract. There are so many small details they do not go over. Please do not fall for the mesmerizing picture they paint in this presentation. It costs A LOT, yearly fees can go UP at any time, and from many reviews, the accommodation you want are rarely available. You can cancel the contract up until the 10th day which they didn't tell us. And that's exactly what we did. It's October and we went in July, no bonus/gift received yet, and you don't get any responses from anyone you try to reach.

We're sharing our recent ordeal with Hilton Grand Vacations (HGV) to give you a heads-up if you're considering a timeshare with them. It all started innocently with an invitation to a sales meeting at Club MarBrisa for a supposed discount on a hotel stay. Long story short, we walked out as owners of a timeshare at Club Elara in Las Vegas, thanks to what we now see as manipulative sales tactics and emotional pressure from their team.

I got this deal to stay at Hilton Vegas for 3 days / 4 nights for $129. So why not. I had booked a one-bed studio but asked prior to my trip if I could upgrade to a one-bedroom as I had a friend coming, he could sleep on the couch. They said, "Call back and we will see what’s open." Well I did and they booked me but unfortunately, they booked me for one night, not 4 at the Hilton Grand Resorts. While standing in the lobby someone canceled my reservation so now I’m mad. They booked me in Paradise then told me Elaro then for all nights at Paradise. So now I have to pay additional Uber fees to get back to watch their dumb presentation, this is after I spent 2 hours securing a place to stay.

Pathetic Experience, I was provided with a reservation in a hotel, which was going through renovation. and now I am following up to revert back my points. Customer care is another pain, I am trying to follow up, no one has any answers. I also complaint the resort, they are also providing me a phone number and nothing happens after that. I highly recommend not to become member of Hilton Grand Vacations.

My ex-partner, and I have had a timeshare for a long time, with Hilton Grand Vacations. During this time, we were enticed to upgrade on a couple of occasions. We were promised several benefits that did not align with our actual experience. From the outset, our experience with the sales team was highly uncomfortable and distressing. Despite our clear and repeated refusals, declining more than four times, we were subjected to relentless pressure from not one but three different sales representatives. Their aggressive tactics left us feeling overwhelmed and coerced into a purchase that we were not comfortable with. This level of pushiness is not only unprofessional but also raises serious ethical concerns about their sales practices.

JUST SAY NO!!! Save your money and keep your sanity, use VRBO, Airbnb or rent the timeshare units online. While they are trying to get you to buy you are treated like a KING, after you purchase you no longer matter. You can rent the same units online at your convenience, don't spend the money upfront and go through all the hassles of trying to reserve a decent unit, save yourself and your sanity, I wish I had...

There are fees for everything and HOA cost for myself was supposed to be around $900 yearly but I’ve received bill for over $1400. Hard to find places to stay with availability. When calling for help they are rude and basically tell you to figure it out or speak to you like you are aggravating them for asking questions. Every time I tried to book online it would only let me get so far then a message would pop up saying to speak with a rep. The website is hard to find info and you can’t get rid of all the pop-up alerts. No access to live chat. Antiquated system which is not good when you are paying thousands of dollars a year. I regretted purchasing this as soon as I received my first HOA fees and realized how difficult everything was going to be.

DO NOT GET INVOLVED! Bluegreen Resorts, under the Hilton Grand Vacations parent company, has totally conned me. So, beware! The “presentation” I was duped into attending on March 28, 2024, was a marathon of manipulation. During the check-in process, I was entirely under the impression that I was signing up for a vacation package offered by the hotel itself. Nope. That was not AT ALL what I was getting signed up for. There were no signs identifying a woman offering discounted prices to the waterpark, restaurants, and shows as a part of another entity altogether. The only thing that I was told was that I would have to attend a 2-hour presentation in order to get the much more reduced prices to all these things that my nephew and niece would enjoy, who, quite naturally, were very excited.

I attended thinking it would be an honest representation of a product, with a potential to be a quasi investment in a vacation package. It was high pressure, if you walk out the deals go away. "No. You can’t let us know tomorrow." Bully sales pitch. They won’t show you the contract language until you’ve said yes, and they waste hours of your time. It’s way over priced.

Room door had to be shoved to open and close every time. Went to 3 vending machines on 3 floors and all were sold out of same 2 soda brands I wanted. One of only 2 elevators didn’t work over 50% of our stay. To check out I waited over 20 min then took service elevator (which they told me was broken but obviously wasn’t). Parking on the next block is inconvenient yet they make you pay for it. I like to leave with a nice memory but I was just relieved not to have to worry about what would break down next. Staff is obviously trained to apologize a lot and make excuses so I suppose this is how Hilton conducts business. Not exactly what I signed up for or what they show during sales pitch/scam.

I am writing this review about Hilton Grand Vacations because of the misrepresentations and high-pressure sales tactics that they used that led to my purchase of a timeshare unit and the subsequent issues related to unexpected fees and usability of the purchased timeshare points. This started when we were invited to attend a short sales presentation that turned into an exhaustive sales process lasting approximately three hours, involving multiple sales representatives each presenting increasingly "better" deals. This decision was made under duress, exacerbated by fatigue and misleading assurances, including the promise of a valuable, exchangeable property that would appreciate over time and could be easily sold back if desired. These representations were pivotal in making our decision.

Not the Hilton Experience You Expect. They make a big deal about having a market that has muffins and pastries along with fresh brewed Starbucks coffee for breakfast that opens every day at 6:00am. I went down at 7:30am and the market was dark and no one there. I asked the 2 people at the adjacent lobby restaurant what was going on and the response was “it’s closed” without any explanation. I went to the front desk and the guy on duty had absolutely no idea that it was closed. Upon further questioning he just mumbled “It’s altered hours today” with no explanation or apology. Certainly not a Hilton experience. Read less.

My frustration with Diamond Resorts and their parent company Hilton Grand Vacations has been going on for 9 years now, and I have reached my limit. I’ve tried to reach a resolution, but their method to solve everything is to try to sell you more of what you already cannot use. I fell for this upgrade scam by buying additional points only to find that nothing was resolved. I’ve spent thousands of dollars based on their advice on how to fix the problems THEY created. My household situation is only complicated by serious and ongoing health issues; that includes kidney cancer and open-heart surgery.

The proper rating for Hilton Grand Vacation HG (Thieving) Vacation is 0 stars. This company should be sued by the FTC and FCC for their deceptive practices. They are the most soulless individuals that I have ever encountered in my life. All the other 1 star comments are absolutely correct. They follow the same script. I purchased a short-term, non-member guest accommodation package, only to be told that I must adjust my plans because the sales office is closed. After attending a presentation for 6 hours, they actually want me to attend another 90 min presentation to hear the same hogwash of lies. The salesperson told me the presentation would be optional - LIE. The salesperson told me the deadline can be extended - LIE. HGV is no better than the scammers in Russia, Nigeria and Asia. HGV are the American scammers.

After more emails - it was a communication issue, which was resolved due to diligence from customer support, which I much appreciated.

I sadly bought into this nightmare probably 10 years ago, I was lied to about everything from the get go. And them every time I came back for a stay, they upsold me telling it would be worth more when I sell, they lied, scammed, stole and were scumbags on every level. A couple years ago I was deemed Disabled and knew traveling was not going to be a good thing for me not to mention business was getting tough, I called to see if they were making good on all their specific words of selling etc... The maintenance fees went up every year which I was told would never happen, anyway when I found out the truth about what was really going on UI was devastated, all those years $3,000 a month and I have nothing to show for it, I was totally blindsided about what was happening.

This Hilton Grand Vacation outfit is the worst. They sell you a vacation package. Once booked multiple people will call you again and again to confirm your reservation even after you've done so. Obviously there is no logging of calls and confirmation. I can only imagine a huge room of naive stupid clueless people sitting by a phone just calling through a list of telephone numbers and getting paid minimum wage. These folks are getting on my nerves and there is no recourse. At this point I don't even want to go their destinations. Don't get sucked into one of the vacation packages, never mind joining the outfit. I so wish I hadn't been sucked. STAY CLEAR of this outfit.

What a nightmare dealing with Hilton Grand Vacations! I’m in two years and I absolutely hate the customer service, the sales presentations they call and ask you to pay for about 3 times a month. They nickel and dime you for everything. I got lied to by the sales TEAM. Not just one but 4 people to convince you to buy a timeshare. Then when it comes to using points they say that either they don't have your date available or it’s outside of their reservation window dates. I have not used any points or bonus points and they expire if not used. If you would like to save them it will also cost you a few hundred dollars. Definitely not worth the money and headaches. Go to Vrbo or just save and vacation wherever you want. Internet has lots of great deals on vacations.

Company sells you a package for specific resorts in exchange for you sitting through a timeshare spiel. Unfortunately, every time I went to go book a reservation at the Daytona Beach resort, they magically did not have any availability on the dates that I wanted and try to sell me an upgrade package. This seems to bait and switch method in which they try to extract more money from you. When I asked for a refund on my package they gave up me some excuse about how the packages are not refundable and that you have an entire year to use the package. But I find it funny that every time I request dates at the resort I signed up for, they don't have any availability. So I just want to make it clear that this is not something that people should take up unless they can go during the off time when no one else is taking vacations.

We write this review to expose the TERRIBLE experience we’ve had as Hilton Grand Vacations owners. It has been the worst experience for us as we have not been able to use our timeshare very much at all, something that at first to us felt like just bad timing but after a decade, we have come to realize that this is more of a function of the timeshare. After 12 years of ownership, we are at a financial point that does not make a lot of sense for us to continue owning. We have tried resolving this issue multiple times, but Hilton has proven a very unwilling partner in resolving the MANY, MANY concerns we have had with the multiple misrepresentations, falsehoods, and deceptive sale practices that HGV employees practiced during our years of ownership with the company.

As an owner, I feel really bad for the customer service group... You can tell the management group is very prescriptive, controlling and create a culture where decision making is not really allowed. I have had 2 basic situations occur whereby the common sense answer could have been handled prior to being transferred to a supervisor... You can tell the reps are hamstrung and not allowed to decide "within some guidelines" what is the right thing for customers. The last rep was really good and it's a shame... My family enjoys the properties but I am definitely going to use them less and want to negotiate any fees in the future.

We are requesting a release from our contract with Hilton Grand Vacation Club. We are not seeking any refunds, reimbursement for fees, or compensation currently. Our primary goal is to be released from the contract and any future obligations. After attempting close to 50 times to book a reservation, we’ve managed 1 trip for a total of 6 nights and have paid them close to $25,000. This is NOT the affordable way to vacation that was hammered into us by HGV’s salespeople. We initially purchased a timeshare with Hilton Grand Vacation Club on December 16, 2022. As part of the deal, we received a complimentary stay in exchange for attending a mandatory sales presentation, which we attended. During and after the presentation, we were promised bonus points if we signed up that day.

We believe it is imperative that Hilton Grand Vacations become aware of just how awful a job at representing a global institution such as Hilton some of their timeshare salesmen are. By awful, we don't mean that they are lazy or bad at their job, rather that they are lying, cheating and manipulative salesmen that engage in dirty, cheap and deceptive sales practices to ensure that their pockets are filled first. If they must lie to us to get that sale, they will lie. If they must keep us hostages against our will in tight, hot rooms, they will. If they must rush us through a closing process to ensure that we don't have time to read and review loads of documents where we sign our lives away, they will rush as well. Simply put, the sales team at Hilton is besmirching and denigrating the good name of such a huge company as Hilton and we want the public to be aware of what is going on within their walls. The disappointment and frustration we feel cannot be overstated.

I wasted 1645$. I am just glad I didn't buy into the whole timeshare business. I would have been disappointed and out. Do not I repeat do not buy into this group. They have varying degrees of truth depending on who you talk to!!! So.

We only signed up for the VIP package where we paid for a trip over a 12 months time, and were given 6 months to travel. (18 total months). We were not able to travel in the 6 months given due to work, family, etc. We did not ask for money back, we just wanted to book a future date. We were told we couldn't do that, AND were "penalized" for not taking the trip with a $500 fine. They literally said that we would have to PROVE a medical or emergency hardship as to why we didn't take the trip. Granted this is PRIOR to even signing up for their timeshare. Please RUN away from this. This is a nightmare and frankly should be illegal. Forced vacations in which you pay more and more over time. It's awful.

Difficult to get your refund after the 2 hour meeting. They promised $200 back on that day. We left meeting 6 days ago and still no refund. It’s difficult to get it after calling the tour marketing place and the hotel. No success.

Hilton Grand Vacations is a total scam. They tell you lies during the sales pitch to sell ownership packages, make you sign a contract in a rush and then keep charging exorbitant sum of money periodically. Once you buy the package, you are stuck with it. We never realized Hilton would do this to customers. I would have given it a zero star if I could.

They took over Diamond and we could not stay at any Hilton and could not use our points. They said we had to pay 1,000 dollars to switch to Hilton and still can’t can’t use points. Do not stay or buy in to Hilton. Spencer lied to us.

My husband and I wish we could turn back the clock and never sign up for this timeshare program. We had already been members of Hilton's timeshare program for 2 years when we were scheduled to visit family in North Carolina for Thanksgiving holiday, so we wanted to plan a special trip for our children ages 12, 12 and 14. We booked our stay in Myrtle Beach at the Ocean Enclave Resort. They made us attend the timeshare event where my whole family has been swindled and taken advantage of by the Hilton HGV points program. My husband and I used to be so proud to be a part of the Hilton Honors program. Now I have the $245.00 a month payment for the next 10 years, plus ANNUAL MAINTENANCE FEES GOING UP on average to about $1200.00 yearly on top of the package cost!! The credit union disapproved our loan application and won’t help us refinance the timeshare.

We did the presentation in Vegas, the main issue is the 1 time offer approach they take seems very cut throat, people wanting to have some time to think about it and research seems wise and reasonable to me. They're not very amenable to that approach hence the 1 rating. Felt bad for the sales rep, job seemed to be very stressful and low vibration.

I bought a package from them and when I went to use it they tried to increase the cost by 40 dollars. They countered by offering a deal where I could get some cash back post presentation. We picked out dates and were ready to book and they reneged the deal at the last minute with no cash back. They pulled this price and deal change in my brief dealings with them. I would take the time and find a better service provider than Hilton.

We are reaching out to express our deep dissatisfaction with the Timeshare membership we acquired from Hilton Grand Vacations/Diamond Resorts. Despite paying $199 monthly, the membership has become more of a burden than a benefit. We are now seeking to cancel our membership and receive a refund for the payments we've made so far.

Do not do business with this company. They entice you with a long list of properties but they never have availability. They tell you your package is expired and then charge you more to use it. Never used the package charged over $800.

We went to one of the presentations in Virginia Beach with Noah and Rob. Noah started out asking a lot of personal questions, how did we meet, how long have we been married, etc. the questions were asked more like an interview than just general chit chat. After showing us the packages and touring the neighboring resort (was very crowded and dated) we were given a VERY aggressive pitch to purchase. We said that we were not prepared to drop that much money without looking through the contract closely, discussing with our financial planner, etc. multiple times. We were repeatedly told by Noah that if we did not want to buy in no means no but every no from us was followed by a more and more aggressive approach.

Read the fine print. I was anxious to book the discounted vacation package and just skimmed through the contract. It was non-refundable. I learned my expensive lesson the hard way when I tried to cancel.

We have dealing with Timeshare Companies for decades and all the mergers going on seem to just be a way deflect from what is obvious at this point… This product is a scam. To summarize our feelings and our experience with Hilton and the transition from Diamond has been nothing short of a scam, characterized by deceptive sales tactics, misleading information, and coercive practices. We were repeatedly promised benefits and reassurances that turned out to be false, leading us to make decisions based on incomplete and distorted information. Each encounter left us feeling pressured to upgrade or purchase additional points under the guise of security and improved access, only to discover that we were entangled in a web of rising fees and unresolved issues.

I cannot stress enough how disappointed I am with Hilton Grand Vacations. After booking a Hawaii package last year, we were subjected to months of frustration as we were constantly told there were no available timeslots despite repeated calls. They gave us other location options and then continued telling me there were no rooms. Our requests for a refund or transfer were met with a firm "no" and an incredibly rude attitude. It's clear that their primary goal is to keep your money without providing the promised service. If you value your time and money, I strongly advise against booking with Hilton Grand Vacations.

We bought the membership in April 2023. So far, we have not been able to use the membership even once. We tried San Francisco, New York and Banff Canada. Either no rooms or need to reserve at least 9 months in advance. I am 78 years old. I don't have that many 9 months left. We paid over $37,000 for the membership. Yearly maintenance fee is over $1,000. This is probably the biggest regret in my life. I don't think I have spent $37,000 in hotel bills in my life. Their sales pitch was pretty convincing I must agree. Please think it over carefully before signing. You only have 10 days to cancel.

Bad booking experience, was promised beach view in booking only to find that the reserved room was at ground level and facing the dunes. They then offered to “upgrade” the room for an additional cost. The hostess promised to waive parking… they did not.

Beware!! Do NOT book a vacation through them. We were totally misled in buying a package. When booking they made us feel like the hotel we wanted was available and booked. When we called to confirm a few minutes later - nothing had been booked and the hotel we wanted was “not available!!” Fortunately we were able to get our money back but I would absolutely never buy a package again!!

This is a CLASSIC bait and switch scam. I am so disappointed in Hilton Honors for allowing these people to partner them and take advantage of loyal HH members. I agreed to attend the sales presentation and paid $400 and did not receive what I was promised at the end of the presentation. NOBODY will help me. They said they would review the recording of the sales call, and then a week later they told me that I was lying to them! Disgusting. Horrible. Do not trust these people and do not give them your money!

Our Diamond Resorts ownership, now owned by Hilton Grand Vacations, began with a US Collection purchase from Sedona, Arizona on membership with points on alternate years. Once that purchase was finalized and we were full-fledged Diamond members, we were contacted by the company regarding a meeting to review our account. The purpose of the meeting, we soon discovered, was just a ploy to pressure us into purchasing additional points. We were told that the meeting would be a simple 90-minute review, but it quickly turned into a high-pressure sales scenario that dragged on for 4 hours. This was not the last time this has happened.

So far seems to be a scam. I was told 7 days. When I called to book told me time between sept to December available for 2 bedroom. I was told they arrange transfers. When I called to book was told I have to get a cab or uber. I was told Hawaii had pet friendly resorts, when I called to book was told that was not the case. Do not waste your money... This.is a scam!!

My husband and I fell victim to a timeshare fraud perpetrated by a few Hilton Grand Vacations sales employees after attending a “tour” and a “seminar” on July 23, 2023. We were told that this would only take about 2 hours of our time, but from the moment we walked in until the moment we left we must have spent closer to 8 hours. Those 8 hours were quite stressful, and left us feeling like victims of deception, and outrageous misinformation. We are ashamed that we fell for these salespeople’s tricks.

I went on a Hilton Vacations tour at Myrtle Beach that offered a $200 Hilton coupon. I followed all the intricate rules to redeem the coupon and they will not send it to me. I've called them over 7 times and they always say the same thing - "we show it has been processed and should be mailed any day". They are liars. Do not trust anything Hilton Vacations promises you. They will offer vouchers and rebates then make you jump through hoops to redeem them, then will not send them to you. If I could give them 0 stars I would.

I am disappointed with HGV being that we started with Hilton Honors as Diamond Members. You are better off being a Hilton Honors member than an owner. The information they told us from the beginning and all the presentations we have been through is crazy, and the information keeps changing with each presentation. I cannot book because everything is usually not available, but when I go to the Hilton Honors app, the room is available. I honestly thought it was for owners only, and the non-owners are those possibly interested in becoming a member or doing the package. What is the point, then, of being an owner? The first year was great because they wanted you to feel what it is like, but I felt it has been taken away.

Horrible place to use or purchase, stay far away. Staff is rude, unhelpful, hangs up on you, and offers no help whatsoever. Don't even take any offers or free anything as your experience will be regretful for the remainder of your life.

DO NOT WASTE YOUR TIME OR MONEY!!! They make promises they don’t keep and it seems everyone is trained to pass blame. Customer service is only good before you spend money. After that, they keep you on hold and or repeated transfers. Furthermore, we were blatantly lied to about our suite upon making the reservation. I was told we had a two bedroom, two queen bed suite. I’d wanted two kings so they said call the location before our reservation to see if we could switch. Upon calling, a day before arrival, they told me not only can we not get two kings but we actually are booked for a queen and two twins!!! What hotel still has twin sized beds?!?! Hilton. Apparently. Run, don’t walk, away from these scammers!!!

I first off want to say Eric ** I apologize if I spelled your name wrong. Has been an amazing customer service representative! He definitely went above and beyond for me and my little family after a very difficult year losing my father and struggling to find the beauty in life. He reassured me and my daughters that we can have an amazing beach vacation this weekend and made sure he got us the best deal possible! With plenty of space and time to enjoy it all!! Thank you.

Went to their presentation as I bought the trip last year. A lot has changed since last year, change of jobs and separated which has bought financial hardship. Used this trip with a friend to split cost. Already knew I was not going to get the timeshare based on my financial situation and feedback given from other owners. The sales agent belittled me and told me to even be quiet (just stop talking) when I said I can afford probably $20 bucks a month, basically letting him know I cannot afford a timeshare. After 2 hours, I should have been able to leave and they said if I left (2.5 hours in) I would not get the gift card that was promised to me since they had to close me out first. Manager came and I told her I don’t have time as I have been here over the allotted time. She yelled at me, I then told her to not speak to me like I am a child as I am a professional. She toned it down and walked me out.

What a rip off. It is complicated to book a vacation. They have no phone number for customer service or assistance. They deleted my web account and then when I finally got in touch with somebody (old email different subject and had to be connected to different people when calling). After a few minutes using the website I got kicked off and said I do not have permission to use the website.

Hilton Grand Vacations and their affiliates are lying to the public, their Owners and stockholders. We have experience and have evidence of multiple examples of fraud. To include Misrepresentation of Availability, Undisclosed Additional Costs, Program Changes and Exclusion from New Properties, Misleading Information Regarding Theme Park Access, Inheritance of Debt and Revocation of Additional Points.

Beware. We honestly thought we could trust the Hilton name, but Hilton Grand Vacations is tarnishing their reputation! Throughout our membership, we encountered endless issues. Forced time commitments to attend presentations are constant if you are on property, even if you are using your points. This is where you will be subjected to high-pressure, relentless sales tactics. Where they mislead you with misrepresentations like, “The property will increase in value and would be easy to resell”. Undisclosed and unpredictable yearly increases in the maintenance fees. Claims that the resorts are private and exclusive, when they simply aren’t. We have also experienced significant difficulties booking vacations, the exact opposite of what was promised.

If I could give this group a -5 rating I would. I signed up for a 4 day, 3 night package while on vacation at WDW. I signed up because the package was very affordable. At the time of sign-up and pre-payment, I was told I could stay at ANY Hilton Property in WDW of my choosing. When I went to book my vacation package, I was informed that I could only stay at the specific Hilton properties that had "availability" for my vacation package. I WAS NOT INFORMED OF THIS at sign-up and payment.

We paid $16,900 for 8000 odd year points and $1225 annual maintenance fees in April 2024. Compared to what I've seen others say they paid or were offered, I think we got a good deal. We decided not to buy resale and thus automatically got the new HGV Max program with our new purchase which gives us access to Hilton Grand Vacations' newly acquired properties with no booking fee for in-network resorts. People say that the newly acquired resorts aren't as nice, but they still are nice, and I figure those who don't have access to the new properties anyway are going to try to dump on them anyway.

Worst customer service ever. And they call me daily, trying to sell me stuff I don't want. They won't stop. They are rude, don't listen, and won't let you talk to a supervisor. I will never do business with them again.

We didn't purchase the full package but purchased a 'test drive' for $1,695 for one week with a limited choice of locations. We were told our first choice, Cabo, was not available even though we are booking 6 months in advance and yet plenty of rooms are available through the Hilton online website. Finally settled on a California location. Again, not available for the dates we have chosen (5 months in advance) even though I can reserve the room on the Hilton website on the dates we prefer and spend $200 less than our $1,695 'test drive" (taxes included) for the same room. Wondering where the value is here? Oh, and don't forget that parking will be an additional $210 for the week. How is this possibly worth the money? Maybe I will have an incredible experience when I arrive to make up for the premium cost and lack of availability, but the bar is set pretty high considering my experience thus far.

It has been a nightmare and haven’t regretted anything more in my life. We fell for the whole thing! Then you join and can’t book anything with your points because other members with more points have an earlier book date and “owners” can book before that. It sounds so good but is so bad.

Hello, we stayed at the Hilton hotel and it was a very nice room. However, we had to go to a 90 minutes presentation that end up being 4 hours and half of our day wasted. My recommendations for all of you is to get. Lawyer! Something similar I experience with a. Timeshare from Westgate (another hotel company) and it was the worst mistake! I was reading reviews and my husband and I were able to get out because we read a review in a page that one of the comments people wrote was to get a lawyer and they put the number. This happen 10 years ago but the result was, that we got out of it!!!! And we never had to pay the timeshare or maintenance fee, but unfortunately, we did lose the money! $2,000 was the lawyer that thanks to God, he didn’t have to go to court to represent us because it could have been an additional $3,000! So please don’t fall into this!!

We are writing this complaint in regard to our Hilton Grand Vacations timeshare membership. We have reached out to them several times now, trying to explain our concerns and requesting their assistance in canceling, but have not received any helpful response. All they can really say is that we signed a contract and that is that. This is very discouraging considering the amount of money we have invested into this.

Scam they just steal your money. Been here four years haven't been able to book even one trip. They sell you so many lies then they just always book when you want to travel and they charge extra expensive just to book and they charge extra fees when booking.

No one should stay at these properties. Employees are unfriendly, useless and lazy to say the least. Security guards yell at customers for no reasons. We stayed at the Hilton Grand Vacation Elara in Las Vegas.

You have no idea my level of disappointment. I made my reservation months ago and today, Donna (one of your representatives) cancelled my reservation within one week to go to the beach with my friends. When I bought the package I was told I could go with up to 6 people total. I made the reservation for only 3 and then she said I can only take one person with me bc it’s only a king size bed. I told her I called the hotel myself to very the address and they guaranteed it’ll be 2 queen size beds. I told her she could call to confirm. Never did.

We are writing to express our deep frustration and disappointment with Hilton's lack of commitment to its owners. My husband and I were sold a dream of luxurious vacations with Hilton, but instead, all we have received are endless bills and no ability to actually go anywhere. We were promised access to any Hilton location, yet when we tried to book, we were told that we needed to upgrade to the new HGV Max program, which was not available at the time of our purchase. This is deceptive and unfair.

Attention world citizens! Unless you want to feel our pain, we strongly encourage you to avoid Hilton Grand Vacations and their affiliates. Unless, of course, you are okay with spending thousands of dollars, increasing fees and credit card interest rates for what they claim is an “investment”. This is what your $$$ will get you.

First of all this was the worst stay!! I was LEGALLY divorced at the time of booking. Married 2 weeks before trip..They refused me to do the seminar because I had a boyfriend at the time of booking. None of their business!! I was legally divorced!!!! They then make my son and I leave the hotel and try and charge me 1200.00. The gentleman on the phone did provide a discount but this is totally uncalled for. My son and I had no place to go. Pretty unfortunate they treat people this way!! Me having a boyfriend or fiancé is none of their business! In no way if I decided to buy a timeshare ( and I won’t now!) would a boyfriend or fiancé be legally responsible! They refused to allow me to hear a “recorded” phone call from back in May!! I would highly recommend NEVER to book with them!!!

We are sharing our experience with our Diamond Resorts/Hilton Grand Vacations timeshare membership. Despite reaching out to Diamond directly multiple times, we have encountered unhelpful and unsupportive responses regarding our concerns. The customer service representatives we interacted with displayed rudeness and cited our open loan as a reason for being unable to assist us.

Wish I could give 0 stars. Horrible all around. Just want your money and refuse to give a refund or explanation when THEY mess up. Have been calling for 2 months and get hung up on every time. Unbelievable.

There is a lot of misinformation and pressured sales from this company. After purchasing a timeshare from the sales presentation with promises that I could easily pass on / sell the deed, I noticed a lot of regretted buyers from a public forum. Spoke with the sales manager about this about he said we had 2 weeks to rescind which was a lie. I am glad that I rechecked the contract and rescinded within the 5 calendar days period. I also found that it is almost impossible to sell the deed and had to carry the annual maintenance fees for life when we get too old to use it.

Our journey with Hilton Grand Vacations Club started with optimism, but quickly turned sour. The promised informative session at the owner's timeshare presentation turned out to be a high-pressure sales pitch, pushing us to buy more points with false promises of equity growth and easy resale. Despite our additional investment, booking vacations remained a constant struggle due to limited availability. Undisclosed financial responsibilities, coupled with the lack of transparency during the closing process and hidden fees, left us feeling deceived and financially strained. We haven’t been able to use our timeshare in the last 4 years due to the severe lack of availability, but if we want to book a room for next week, we can simply go onto Booking.com and have a reservation immediately. As owners, not so much! Our trust in Hilton Grand Vacations Club's integrity has been crushed, and we advise caution to those considering their offerings.

First time traveler to Vegas was approached by some people in the lobby offering us tickets and food credits. I thought nothing of it and went along. I was told all I had to do was tour a new Hilton Hotel. We were told to meet the group in the lobby the next morning to be taken by shuttle to the hotel. Once we arrived at the hotel everything turned weird.

Me and my wife just finished our timeshare experience in Orlando. The resort we are at is top notch and our rooms are amazing. We only agreed to the tour so we could stay at this resort for cheap. Which I'm sure many people do so. We were a 100% no to buying a timeshare. I know timeshares are horrible investments but the thing that blows my mind is the fact that for 80 minutes the timeshare agents are extremely happy, nice, bubbly and wonderful to talk to but once at the end when you tell them no to buying a timeshare, that last 10 minutes is a horrible experience.

Horrible experience and waste of money. We've been trying for three years to get Hilton to post to our account all the promotions they promised us in writing in our contract when we bought the unit. Their only response has been to issue a foreclosure notice. Run, don't walk, away from Hilton Grand Vacations. Anyone who likes this outfit must be an employee or maybe it was better in the distant past, but no longer.

My wife and I have been with Hilton for 24 years and we never have had any regrets of anywhere. We picked their all high class top-notch. We have never been this satisfied with any of Our places of stay. We buy new ownership often. It’s well worth the money. If you are offered the deal with Hilton don’t pass it up. You will not regret it. We save money with every trip that we schedule. We would not have been able to take as many vacations and many different places before this.

I strongly urge you to pass on any HGV purchase. They lied/misinformed during the presentation (found this out later) and our subsequent efforts to get help and questions answered was not very effective. Their customer service is abysmal. I guess since they got their money, they don’t care.

I am writing this review because we attended a presentation in Orlando, Fl today. I did not read any previous reviews before attending the Hilton presentation for a timeshare. My husband and I knew going in we had to sit through a 90 minute presentation because of our three night offer to stay. He has signed up for the Hilton rewards and we often stay for cheaper rates using his points. So with that being said, him and I are on the same page. No, we are not buying anything. So as we met our salesperson, I was up front. No we are not interested in purchasing a timeshare nor will we be in the future.

Hilton Grand cheated us from the start. What began with a cold call promising a 4-day trip to Las Vegas for a low rate, turned into a full-blown sales pitch. We attended a presentation with a sales rep by the name of David who refused to take no for an answer. We made it clear that we didn’t have money for a down payment, but these people don’t know how to take no for an answer.

My mother purchased the Orlando timeshare years ago. We have enjoyed the property. Unfortunately, Mom passed away this past year. When I needed HGVC the most, they failed miserably. They have provided no guidance. They have responded to my email with brief, unhelpful sentences. When I asked them for more a bit more help they told me they would charge me if I emailed them again. They wouldn't even tell me which Florida county the deed is registered (I need to hire a lawyer and file probate in that county). Don't buy a Hilton Grand Vacation Club timeshare -- you may be leaving your loved ones with a mess to figure out.

This has been the most disappointing and misleading experience we have had regarding travel, vacations, timeshares and the like!. We have owned and enjoyed timeshares in the past through Hilton. It was a very fulfilling experience. In 2023, we attended a presentation for HGVC, liked what was presented and enrolled. Since that time, we have been met with disappointment after frustration regarding incomplete information of the website, an extremely disorganized book of the property collection (no alphabetization of properties or any semblance of indexing for reference), inability to reserve vacation times when we were told we would have access and a very deceiving explanation about "Bonus Points" which expire before we have an opportunity to use them. If you are considering a vacation option with Hilton Grand Vacations, I strongly recommend that you simply visit the destination you desire and find accommodations anywhere BUT HGVC! Jay W.

Hilton & HGV is a modern day sweet ship with super high turn over in employees.. I was there for a presentation..which btw, they didn’t even disclose what it was when I signed up.. Marketing person lied and said it was just a tour..not a sales presentation. The sales rep was actually very nice and sweet.. She explained it all and don’t pressure me.., but the manager did.. He was horrible! The sales rep also shared with me that they are not treated very well by Hilton.. They don’t get meal breaks or breaks in general.. They don’t get paid unless they sell.. And when they sell., if the buyer decides to cancel even years later, hilton takes back the commission from the sales person and they basically worked for free.. I’m not one to buy from a company that treats its employees like this. I hope you don’t either..

We bought a package plan by phone from Hilton. We were told we could choose any destination on the list for the same price. She said we can change destinations after this call for no fees. When I called to choose a different location, they told me there are different fees for each package location. She lied to us. Will never trust Hilton Grand Vacations again or any timeshare company.

Do not buy into a HGV vacation share. Sold a bad package, which they admit. But want me to upgrade another $20-40k to get on a better (but still not optimal) package. Since they didn’t do their homework on buying Diamond Resorts, us owners are all paying the price for their bad acquisition. In addition, they just bought Blue/Green vacations. Trying to find available locations and timing is almost impossible now, and now with their new acquisitions, even more owners are all fighting for no availability. Plus, if you sell your timeshare, you’re likely to only get back 10-20% of what originally paid for it! It’s a scam and they should be sued for this! Very unhappy owners here!

The customer service was very Bad. The agents was friendly only in the beginning. He told that the presentation is for 120 min but he was going to make quick. Wish he did but after I told him that is not for me He change his attitude for a very nasty one and as a retaliation he make me wait with my family with my baby grandson the whole 120 min before I get the gift they promised. My suggestion: this people are not your friends even if they are friends with you, they want you to pay for property taxes plus 10% finance. Hard Rock membership in punta cana is a lot better and you get to travel all over as well with a lot more benefits. 0% finance plus no membership or tax plus the treatment is a lot better in they hotel.

**Hilton Grand Vacations Membership Review**. As a member since 2011, when it was still Diamond Resorts, my family and friends have been loyal patrons of Hilton Grand Vacations (HGV) for decades, dating back to the 1990s. Unfortunately, our experience with HGV has drastically declined, particularly in the realm of customer service. The customer service provided by Hilton Grand Vacations is appalling. They are unresponsive to calls and emails, and when an escalation request is submitted, they fail to follow up. Their lack of action in processing necessary items results in the member being unfairly penalized.

Beware of falling for the allure of a complimentary gift from Hilton Grand Vacations. Instead of receiving the promised gift, we were coerced into attending a 90-minute presentation that stretched into a grueling 4-hour ordeal. The relentless Hilton sales team refused to accept our refusal and resorted to bringing in different salespeople and supervisors to pressure us further. They employed various tactics, including interrupting us with claims of incredible deals and bombarding us with multiple offers in which we were told that these off market inventories disappear quickly.

I was misled. When they asked if I was a Hilton Honors member, I explained the very bad experience I had with the app. The sales person then told me about the option to stay 3 days at any Hilton property at a reduced rate for 3 days. It was pitched to me as as if it was compensation for the bad experience I had with Hilton Honors. I was NOT told it was a solicitation to buy a timeshare. I was NOT told that to log in, I was agreeing to be bombarded with solicitations. I was told that there would be choice of venues. Instead, I was told my $249 was for Orlando--a place I would NEVER go to again.. I was NOT told that to get the reduced room rate my husband would have to endure a 2 hour sales pitch. Erin, the sales lady said there are so many places to stay in Chicago. You should see our newly remodeled Doubletree. It is beautiful.

I am writing to lodge a complaint regarding the timeshare I purchased from Diamond during my stay at The Golden Nugget in Las Vegas, NV. Despite multiple attempts to resolve this issue through your customer service channels, I have not received a satisfactory resolution. In January 2023, during a three-day getaway at The Golden Nugget, my husband and I were approached by representatives of Diamond who offered us $300 to attend a 90-minute timeshare presentation at Polo Towers. Despite initially declining their offer several times, we eventually agreed. During the presentation, which lasted over five hours, we were subjected to high-pressure sales tactics, including multiple offers and personal incentives, such as an additional 5,000 points, to take our granddaughter to Disney World.

I would give it a zero but that's not available. Classic bait and switch con game. Just left the Liberty Square, South Carolina, where we attended a presentation 06/21/24. We agreed on a package, they told us of the benefit of applying for an AM Ex card through Hilton that gave us 130,000 Hilton points. We decided to apply and pay in full. When they saw how much I was approved for, the offer disappeared, supposedly sold as I was applying. Told us we would have to upgrade or stay at the same price at 1,100 points less a year. Snakes in business attire. Watch out.

Don't stay at any Hilton. If anything goes wrong customer service and management are the worst. Imagine getting a timeshare deal, then getting robbed so you are unable to attend the timeshare. Get locked out of your room multiple times. Only to then luckily find your way home with no ID to call hilton directly to pay extra as you know you failed to get to the timeshare. At which point they tell you any package you prepaid for including a cruise is nonrefundable and you won't be getting any of the items you already prepaid for.

This is the best thing we’ve ever done for ourselves. It’s not perfect, nothing is but all the resorts I’ve stayed in have been wonderful. The staff is always pleasant and the value is over the top. I read comments about black out dates but there are none. They do sell a marketing package that is restricted but that’s not ownership. What I like best is we now are forced to go on vacation and create memories. Go to Hilton Hawaiian Village. Best resort ever!

Bait and switch is the name of the game. I am a Diamond for Life HH member and a HGVC owner for over 20 years. I purchased a marketing package to visit Las Vegas for a few days. I was told on the phone by the Rep that I would receive 50K HH points with the offer. I received a confirmation email for Orlando, not Vegas and only 35K HH points. I called back and told them they had the wrong location and the wrong points. They apologized and switched it to The Elara Hotel and adjusted the points to 50K. They even listened to the recording to verify the first Rep did say 50K. I wanted to stay a few days after the promo on my dime and asked for the room category at Elara so I could book my additional stay and not have to change rooms. I booked that added stay. I received a confirmation call a couple of weeks ago for the Trump hotel and Elara was not available.

I am submitting this complaint due to several unmet expectations and misconceptions that were presented to me during the sales process. At the time of purchase, I was assured of the flexibility of using the timeshare—specifically, that usage would be easy and accommodating to my schedule. Unfortunately, this has not been my experience. It was also stated that there would be no blackout dates, which influenced my decision to invest in the timeshare membership. However, I have encountered blackout periods that have inhibited my ability to utilize the timeshare as intended.

I stupidly paid the fee for the 4 days 3 nights promotion scam. Every time I call to book the reservation they say the dates haven't opened yet. I am on almost 6 months of trying. I have asked for a refund many times, you just get the runaround. They try to get you to pay more for a different reservation its all a scam. Such a shame because I love Hilton Hotels.

We are writing to express our frustration with our timeshare membership with Hilton Grand Vacations. Our journey began last November at a Las Vegas mall, where we were lured in by the promise of a boat ride. A gentleman offered us tickets for a boat excursion and a tour of The Las Vegas Hotel for $50. To our surprise, instead of the anticipated boat ride, we found ourselves on a bus heading to a Hilton hotel for a timeshare presentation.

I am leaving this review because my husband and I have been given the run around by Hilton for 8 full years now. This misrepresentations, pressure, and deception started the Spring of 2016 after receiving a “free trip” to Las Vegas, but that trip was anything but free and we were pressured into making the worst decision we have ever made in our lives. To date we have spent thousands of dollars on a worthless timeshare. When we arrived in Las Vegas, a Hilton rep reminded us that we needed to attend a “60-minute presentation“ or else we would be charged the full price for our stay. We were told the meeting would last about an hour and there would be no pressure to purchase anything. In reality, we spent 4 hours stuck in a room with two different salesmen who were pressuring us into purchasing a timeshare.

We would like to warn others to steer clear of HGV. We have invested nearly $30,000 in our ownership and are no longer able to use it due to being retired and on a fixed income. We also have some health issues going on, but Hilton is unwilling to acknowledge any of this. Simply put, we have absolutely no interest in being a part of HGV any longer. We feel like we were lied to and misled into this purchase, and it definitely has not gotten any better. We have never even been able to use the membership because there is nothing available, even though we were assured that we would be able to travel anywhere anytime when we purchased it. We were also told that we could resell it, trade it, gift it and that it was very flexible, but that couldn't be further from the truth.

I am sorry I purchased this vacation package. Everytime I call to schedule a vacation, they do not have a resort in the area I wish to go. I am very disappointed and wish to get out of this package.

Hello. I believe they should offer a credit for a hotel stay if you are unable to attend the booked reservation. I will be staying at less Hilton's for taking my 220.00 and giving no opinions when wanting to move my stay.

We write this review as a WARNING to anyone that plans on doing business with Hilton Grand Vacation Club. My wife and I have been owners since 2015 and since the very beginning, we were sold on all the grandiose promises which only turned out to be false. We believe this is a common tactic they use based on all the past reviews we are reading about HGVC. Not only have our expectations not been met, but to this day we are still constantly subjected to hidden fees that completely negate the claims of affordability. When we have tried to raise our concerns, we are invited to meetings where we are told that the only way we can receive what they have promised us of previous upgrades is by upgrading once again.

I am writing to express my dissatisfaction with the constant pressure to upgrade our timeshare membership with Hilton Grand Vacations and the false promises that have been made to us. We initially purchased our membership in December of 2019 in Florida and have since upgraded three times, with the last upgrade being to HGV Max. However, we were led to believe that our 2nd upgrade would get us into this program, only to then be contacted again a few months later by our salesperson Flavia, saying that the last upgrade did not count and that we would need to upgrade yet again. We complied with this request, only to be told that our fees would be less, and we found out that was not true either.

We would never recommend Diamond/Hilton to anyone. We have been consistently trying to get out of our ownership yet they tell us that we must pay more money on top of what we have already paid. This is ridiculous because we continue to pay the maintenance fees that we are saddled with and have already satisfied our loan. Investing in a timeshare is the biggest mistake that anyone could ever make! Do not trust them when they convince you that it will be a good decision. It is not!

I am writing to express my profound dissatisfaction with the Hilton company. My husband and I have been trying to cancel our timeshare ownership for quite some time now, but it seems that Hilton representatives are intentionally giving us the runaround. We feel like we've been sold a lie. None of the promises made about vacationing freedom and affordability have come true.

Bought a package through a salesperson to come and visit for 299 and stay and check it out. Worst experience ever. Had to jump thru hoops. Things they promised were changing constantly. I do not know how they can be this terrible of a company and people still stay.

We stayed at the Hilton Grand Vacation Tuscan Resort in Orlando. We enjoyed the resort however I had to jump through hoops to get my loyalty points credit for my stay. I contacted customer service and was told that Hilton Grand Vacation is a separate entity. Apparently the onus is on the consumer to request their loyalty points. Sharing so that others are aware.

I am writing to let you know I'm very dissatisfied with the services provided by Hilton Grand Vacations, especially with their timeshare representatives. The level of frustration and disappointment that my family and I have experienced is beyond measure. We seem to be on a never-ending carousel, going around in circles with no resolution in sight. Despite our repeated attempts to cancel our timeshare contract, we have been met with nothing but resistance, excuses, and vague promises that have yet to materialize.

We went to Hilton Virginia Beach Ocean Front for the Hilton Grand Vacation presentation. Presentation went fine. We were provided a gift card for attending and we left without signing up for anything. We tried using the gift card, which we was told was an active gift card, and it declined. We called Hilton Grand Vacation to ask how we can get it active and spoke to Joselin, who was not helpful at all. She wouldn't help us get another gift card or answer any questions. At one point, she said "I'm in Las Vegas, what do you want me to do?" The grand vacation center has no contact information to call and Hilton Grand Vacation says they have no information for us to call the center. We aren't local, so we cannot go back to the center like Joseline recommends.

I am writing to complain about Hilton Grand Vacations' handling of our timeshare cancellation. Initially, Julissa ** was assigned as our contact but then we were abruptly switched to Jeremi, who lacked professionalism and transparency, reflecting poorly on your company values. Jeremi tried to push us into buying the Transitions option, which we've repeatedly declined. His attempt to pass us to another department showed a disregard for our concerns, leaving us frustrated.

Don't trust them! We attended, in good faith, the presentation. We really enjoyed the visit and our representative was awesome. The problem began when we opted to leave. We were told we could take up to 30 days to come back and get the deal! It was a lie! I say that because the Hilton Honor points we were promised have not shown up on our account two weeks later, I have been calling everyone imaginable and each time I'm told something different. The last time, I was told it could take up to 30 days. For one thing nothing we had said that! Next, I was told by one person that I wasn't earning 150,000 points, but 15,000! Nope, I kept all the literature!

Updated on 05/31/2024: I'm hiring an attorney who specializes in Time Shares. I will use this as a thread to share what I learn. Good luck all.

To whom it may concern, I am absolutely fed up with Hilton Grand Vacations' lack of cooperation and transparency. I have been trying to cancel my timeshare ownership for what feels like an eternity, with no help or support from your representatives. I have had enough of your company's exploitative tactics and constant attempts to extort more money from me.

We paid a lot of money to visit a premium Hawaii resort. When our travel plans changed, they issued us a credit. We decided to go to a local beach. Instead of putting us up in a nice hotel on the beach, they put us in a dump. We called them and they promised to issue a credit which never happened. This organization is a scam operating under the Hilton name.

Disappointed Veteran: Misleading, High-Pressure Sales and Broken Promises. I am writing this review with a heavy heart and deep disappointment regarding my experience with my Hilton Grand Vacations/Diamond Resorts Timeshare. As a 30-year military veteran who lost his wife not too long ago, We were looking for a solid investment and a comforting escape. Unfortunately, what I received was anything but that.

Initially when I had purchased this timeshare, it was with my husband who unfortunately has now passed away. We had great trips in the past but now my financial situation has become a great deal of burden on me. I rely on one income and my husband’s funeral expenses really became stressful for me to handle on my own. I tried speaking with someone at Hilton. I believe her name was Caroline, and explained the situation I am currently facing. Caroline advised me that my request for cancelation has been denied and that I passed the cancelation period because I upgraded in 2017.

Our experience with Hilton Grand Vacations (HGV) has been a nightmare. In reading other reviews, I am not the only one who has been misled and lied to. The promises they made, the lies they told, and the omission of legal disclosures is flat out fraud in my opinion. Neither of us have ever felt so incredibly burned, cheated, robbed, or taken advantage of; and are embarrassed and ashamed that we must continue to feel this way. We have paid well over $25,000 to HGV for what has amounted to nothing more than financial fraud. This money has been spent in various charges and dubious payments including down payments, monthly mortgage payments, maintenance fees, point roll over fees, RCI rental attempt fees AND several unexplained ‘member fees’ or ‘credit charges.' The most damning conclusion for us is that we have never used any of our points.

Would give them zero stars if we could. They try to suck you in saying we will give you these Hilton points if you attend the presentation. After attending and rebuffing their very hard sell, and them trying to keep us there in the hope we caved, we left. A 2 hr presentation turned into over 3 hrs and eventually, our young child lost it and tantrumed as you would expect. Surprise surprise still trying to get them to credit the Hilton Points they said they would, it has been an uphill fight ATM. I informed them this is their last chance to do what they said they will do before I take matters further. Let's see!