Hilton Grand Vacations Reviews

After signing, we reached him once. He said he was too busy to talk and promised a callback that never happened. His voicemail had no personal greeting. Dozens of messages went nowhere. We told him everything — our elderly dog makes travel nearly impossible, we'd lost unused points every year, we'd visited our Cabo Azul property only four or five times in over a decade. None of it mattered. He had a sale to close. In 2025, our annual maintenance fees for Cabo Azul surpassed $11,000, for a property we cannot use and cannot seem to escape. We feel deceived, pressured, and abandoned. HGV collected our money and disappeared. Do not trust the promises made on these calls. Get everything in writing — and even then, be careful.

It is now April of 2026, my mom passed away in March and we still CANNOT get this resolved. It is impossible to talk to anyone by phone. When I first emailed in September of 2025, an auto-generated message said there was a 90 day wait for a response. Hilton needs to have a better system for its owners to communicate and contact them.

In 4.5 years of ownership, we have NEVER successfully booked a vacation. Despite accumulating points and attempting to use RCI and other Hilton locations, properties are constantly "unavailable." We've received zero benefits while paying continuously increasing maintenance fees. Due to family caregiving responsibilities, we attempted to exit this contract. Hilton has been unresponsive to our reasonable requests for release, despite our inability to use the property and the clear misrepresentations made during the sale.

This timeshare has been nothing but a financial drain with no benefits. The sales process was misleading; the ongoing costs are unsustainable, and actually using the timeshare is nearly impossible. We strongly advise anyone considering a Hilton timeshare to avoid this mistake entirely. Save your money and book vacations directly—you'll have more flexibility and transparency.

They conveniently forgot to mention the fees that would keep climbing year after year. They glossed over how impossible it would be to actually book the destinations I wanted. When I tried to use what I'd supposedly purchased, I hit wall after wall of unavailable dates and hidden costs. But they weren't done with me. In October 2023, they got me again with an "upgrade" presentation - contract **. Same pressure, same misleading tactics, same false promises. I was never given a real chance to understand what I was signing away.

The numbers are devastating. I've paid roughly $34,000 toward my loan. I've shelled out another $7,500 in fees just trying to access benefits that were supposedly already included. And you know how many vacations I've actually taken using this timeshare? Zero. Not one. It's crystal clear to me now - this was never about providing value to customers. It was about trapping people in high-interest financing and bleeding them dry with endless fees. They got rich while I got stuck with a financial nightmare. I'm writing this hoping to save even one person from making the same mistake I did. Don't believe the presentation. Don't trust the promises. Hilton Grand Vacations took over $41,000 from me and gave me absolutely nothing in return.

This proved false when we attempted it in late 2025. The presentations themselves were exhausting and manipulative. We were passed between multiple representatives in a deliberate effort to wear us down. We were never told our children could be held legally responsible for this contract upon our deaths, nor did anyone flag the irresponsibility of selling a 40-year contract to people aged 71 and 73. Despite asking to be removed from contact lists, we received sales calls as recently as January 2026. The financial burden (mortgage, maintenance fees, exchange fees, and club dues) has been crushing, with none of the promised benefits delivered. No one should ever do business with Hilton.

Don’t get me wrong, the property and hotel staff are amazing, but I have a feeling that every single person on the timeshare sales staff was either fired from previous jobs or couldn’t find an easier job to rip people off. Actually had another owner mention that they had caught sales staff out back smoking and talking crap about prospective owners sitting at their desk - gaming how they could talk them into buying. These people are a stain on the image of Hilton Properties.

We finally booked our stay a year later. To our dismay, we could not get the same hotel we stayed at, but we booked a stay at Embassy Suites, which we've had positive experiences with. At the last minute, HGV moved our reservation to a crappy motel-like property that was completely disgusting. They didn't even give us any heads up that there was going to be a change, all we got was an email from the new hotel the day before the trip, and we were very confused where we were supposed to be staying.

In addition, because we stayed for 4 nights instead of 3 nights, they got rid of our entire cruise package. How is one extra night at a crappy hotel economically equivalent to a 4-night cruise package for 2?? We've never had negative experiences from Hilton in general before this but are baffled that this was such a bait and switch scam. They can do better.

Three months later, at a required training seminar in Orlando, we discovered those promises were false. Our points wouldn't come close to covering Great Wolf Lodge or nearly any resort for a family of our size. When my wife broke down in tears, the "trainer," who turned out to be another salesperson, tried to upsell us a $40,000+ package. We were then passed to a second, then a third salesperson. One tried to sell us single-use points for $1,750. Staff also provided incorrect information about our maintenance fees, claiming we owed twice what our contract stated. We left after nearly three hours of pressure, without any complete training or usable manual. We are retirees who entered this in good faith. The membership does not deliver what was sold to us. We have formally requested contract cancellation and a $5,000 partial refund. We urge others, especially seniors, to be extremely cautious.

Fast forward a few months to today. I received a call from someone wanting to book my stay. I asked her about booking a room for specific dates in September. She said they did have availability at this location but oh, by the way, it would be an extra $99+ tax to book a stay on a Thu/Fri/Sat. And oh by the way - we have to sit through a 2-hour time share presentation. Wait...what? Time share presentation? I've been to Las Vegas and know allll about these presentations - I'm not above wasting 2 hours of my life for free show tickets - but only when I *know* that's what I'm signing up for.

This dude at the Embassy Suites never mentioned anything about this being a requirement to book a stay, did not say the 50K points would be awarded only AFTER we sit through a 2 hour sales pitch and said nothing about extra fees for checking in on Th/Fr/Sat. I explained this to the rep on the phone and told her that I needed to think about how I want to proceed. She tried really hard to keep me on the phone so she could "go talk to her supervisor".

Good grief...here we go. She came back and said they would be able to waive the $99 weekend check in fee. Great...but I'm still not wasting 2 hours of my very short trip in a time share sales meeting because I am NOT purchasing a time share. I don't know if anyone has been successful in being refunded their money for the initial package purchase but I'm going to look into it. Otherwise, I may just end up eating the $367 because now I'm just mad. Warning to others - if you're in the bar/restaurant and someone with what LOOKS like a Hilton nametag approaches you with a friendly demeanor and an iPad, run the other way unless you're super interested in time shares.

Just as a sanity check, I called the other person in our party who purchased a package to ask if there was something that maybe *I* just didn't hear. She was also really angry to hear that when she goes to book her vacation (which was intended to be for her honeymoon) that they, too, will have to schedule 2 hours out of their trip to listen to a sales pitch. Shame on me for not asking more questions. And shame on Hilton for allowing this.

Every Promise Was a Lie: Points Value: Dan grossly inflated what the points could do. He made it sound like I could travel the world, but the reality is they're nearly worthless for actual bookings. Cruise Benefits: This was their biggest lie. They sold cruising as a "primary benefit," but it only covers 20% of cruise costs. I quickly learned booking on my own is always cheaper and easier. Availability: My home resort is Las Vegas, but I can't book rooms there or anywhere else due to horrible availability. The system is completely oversold. Customer Service: Dan promised he'd personally assist with all my bookings. After signing, he became impossible to reach - always "on a tour" with promises to call back that never happened. Hidden Fees: Nobody mentioned maintenance fees increase every year. This financial burden keeps growing.

The Reality: This timeshare has delivered ZERO value. From my very first booking attempt, nothing worked as promised. The points system is a scam, availability is nonexistent, and customer service disappeared the moment I signed. At 90 years old, I don't have time or money to waste on a company that preys on elderly customers with lies and manipulation. Stay far away from Hilton Grand Vacations.

When I called to make the second reservation, every location I requested was unavailable. I finally asked the lady to tell me what was available out of the over 20 locations that we could supposedly use, and again Las Vegas was the only location with availability. I booked it because I didn't want to lose the points, but then the dates I chose didn't work for us and when I called back to cancel, they told me I would lose all of my remaining points because I canceled. They don't allow you to change your plans. I wish we had never bought the points! I could have used the money to go on a nice vacation!

The level of misrepresentation cannot be overstated. The representatives of the Hilton Grand Vacations have been trained well in the art of deception. Although the Hilton brand is very recognized and for the most part respected, it has now unfairly targeted unsuspecting individuals and families, as myself, into entering into an agreement that crushes the financial status to vacation at all. My suggestion is to avoid any long-standing dealings with this company. They are underhanded and only wanting to enrich themselves at the turmoil of the fair-minded customers who they can coax by applying persuasive tactics and pressurized conversation.

What was presented as "owner update" meetings turned into 4–6 hour high-pressure sales sessions. During one exhausting Las Vegas presentation, we were convinced to relocate our timeshare based on false claims of lower taxes and reduced maintenance fees, neither of which ever materialized. We were even coached on what to say when signing the contract. Critical information such as fee increases, loan terms, and the fact that our children would inherit the financial obligations was never properly disclosed at any point. We would caution anyone considering a Hilton Grand Vacations timeshare to exercise extreme caution.

With Hilton Grand Vacations, I reserved a 3-day stay in Orlando ($223) and made the reservation with the understanding of the requirement of a 2-hour sales meeting. I called to cancel/reschedule the offer before the trip date and was charged a $120 cancel/reschedule fee, which I was fine with as we had a veterinary emergency with our dog that made it impossible for us to travel. However, what I'm not fine with is being charged an additional $444.25 charge after an employee called to tell me I showed up at my canceled reservation, and said it was because I did not attend the sales meeting. Let me be clear, I called to cancel/reschedule the stay and did not check in/stay at the property.

The hotel manager admitted to their front desk staff making a mistake with the reservation, emailed the Hotel Fulfillment Department to resolve the situation, and I have received no response despite hours of trying to reach customer service. I am constantly put on hold, transferred to a voicemail, or simply sent to a line with no person available. I consider this charge to be fraudulent, as I never checked into the hotel, their hotel made a mistake with my reservation, and I received a blatantly false email from an employee with a 1990's looking credit card authorization graphic stating that I authorized the charge, which is fraud. Please stay far away if you want to preserve your patience and save time.

We've made repeated attempts to obtain our documentation. Their website shows only basic loan information with no contract access. We were told copies would cost $35 per document, so we submitted payment in November 2025—no payment processed, no documents sent, no follow-up. When we called recently, we were again told we must pay off the entire contract to receive a copy.

We have never used this timeshare, never visited the property, and have been completely unable to understand our rights, obligations, or exit options because Hilton refuses to provide the foundational legal documents we signed. This is not how legitimate businesses operate. A company that withholds your contract until you've paid in full is engaging in predatory practices. We are seeking release from this agreement and warn others: do not enter into any timeshare agreement with Hilton Grand Vacations. The lack of transparency and access to basic documentation should concern anyone considering a purchase.

Our nightmare started with Diamond Resorts and only got worse after Hilton's acquisition. Sales agents like Charles **, Michael **, and Shauna ** made outrageous claims that were flat-out lies. We were promised: Properties we could rent on Vrbo (violates company policy). RCI points with actual value (worthless). A buyback program with $120,000 "market value" on a $96,891 purchase (doesn't exist). Easy resale for profit or at least gets our investment back (impossible). The Club Combination Program was ending (it wasn't)

Shauna ** literally used the word "COERCED" during her presentation—she knew exactly what they were doing to us. Now we're stuck with $54,000 in debt and can't even book vacations because availability is non-existent since Hilton took over. Everything was better with Diamond, which is saying something since Diamond was already very disappointing. These salespeople wear you down for hours, lie about benefits, then rush you through contracts specifically written to protect them from their own dishonesty. They prey on people's trust and dreams of family vacations.

We've lost a significant amount of our savings due to this scam. Please protect yourself and avoid Hilton Grand Vacations at all costs. Don't fall for the "free trip" bait. Don't attend the "ownership updates." Just say no and walk away before they pressure and scam you into purchasing more causing more financial hardship like they did to us.

After much hype, 2 attempts at a drop close (lowering the price) and a visit from the manager for one last attempt they realized we were not buying. As a last resort we were offered a sample vacation package which we did purchase for $1,795.00 good for one week at one of a limited number of HGV Resorts with no maintenance fees. (We were told no blackout dates but first come first served so it remains to be seen how that will play out.)

The offer came with a no annual fee and no interest for one year AMEX card which we used to finance the purchase. The $1,795 purchase also qualified for 7X Points (12,565 points from the initial purchase) that could be used for Hilton Honors points for Hilton Hotel stays in addition to the 75,000 points that came with the AMEX card. This entry level sample we were told, would also reserve our best Timeshare offer ($9,000 minus our $1,795, 5500 points every other year and a 10 year finite term) for 18 months if we chose to reconsider.

Overall it was mostly what I had expected.... offer is only good today, as I realize few people "think about it" and return to buy at a later date. I felt that we left with something of value with the one time vacation package purchase and the AMEX credit card which also offers points on every purchase towards hotel stays (3 points minimum, plus 5 extra points on gas & restaurants, and 7X points on hotel stays). Overall the sales practices used at these presentations utilize embellishments at best and outright predatory practices at worst including telling people anything in order to get the sale. Most representatives are on commission with bonuses so hence the high pressure approach.