Hilton Grand Vacations Reviews

Read the fine print. I was anxious to book the discounted vacation package and just skimmed through the contract. It was non-refundable. I learned my expensive lesson the hard way when I tried to cancel.

We have dealing with Timeshare Companies for decades and all the mergers going on seem to just be a way deflect from what is obvious at this point… This product is a scam. To summarize our feelings and our experience with Hilton and the transition from Diamond has been nothing short of a scam, characterized by deceptive sales tactics, misleading information, and coercive practices. We were repeatedly promised benefits and reassurances that turned out to be false, leading us to make decisions based on incomplete and distorted information. Each encounter left us feeling pressured to upgrade or purchase additional points under the guise of security and improved access, only to discover that we were entangled in a web of rising fees and unresolved issues.

I cannot stress enough how disappointed I am with Hilton Grand Vacations. After booking a Hawaii package last year, we were subjected to months of frustration as we were constantly told there were no available timeslots despite repeated calls. They gave us other location options and then continued telling me there were no rooms. Our requests for a refund or transfer were met with a firm "no" and an incredibly rude attitude. It's clear that their primary goal is to keep your money without providing the promised service. If you value your time and money, I strongly advise against booking with Hilton Grand Vacations.

We bought the membership in April 2023. So far, we have not been able to use the membership even once. We tried San Francisco, New York and Banff Canada. Either no rooms or need to reserve at least 9 months in advance. I am 78 years old. I don't have that many 9 months left. We paid over $37,000 for the membership. Yearly maintenance fee is over $1,000. This is probably the biggest regret in my life. I don't think I have spent $37,000 in hotel bills in my life. Their sales pitch was pretty convincing I must agree. Please think it over carefully before signing. You only have 10 days to cancel.

Bad booking experience, was promised beach view in booking only to find that the reserved room was at ground level and facing the dunes. They then offered to “upgrade” the room for an additional cost. The hostess promised to waive parking… they did not.

Beware!! Do NOT book a vacation through them. We were totally misled in buying a package. When booking they made us feel like the hotel we wanted was available and booked. When we called to confirm a few minutes later - nothing had been booked and the hotel we wanted was “not available!!” Fortunately we were able to get our money back but I would absolutely never buy a package again!!

This is a CLASSIC bait and switch scam. I am so disappointed in Hilton Honors for allowing these people to partner them and take advantage of loyal HH members. I agreed to attend the sales presentation and paid $400 and did not receive what I was promised at the end of the presentation. NOBODY will help me. They said they would review the recording of the sales call, and then a week later they told me that I was lying to them! Disgusting. Horrible. Do not trust these people and do not give them your money!

Our Diamond Resorts ownership, now owned by Hilton Grand Vacations, began with a US Collection purchase from Sedona, Arizona on membership with points on alternate years. Once that purchase was finalized and we were full-fledged Diamond members, we were contacted by the company regarding a meeting to review our account. The purpose of the meeting, we soon discovered, was just a ploy to pressure us into purchasing additional points. We were told that the meeting would be a simple 90-minute review, but it quickly turned into a high-pressure sales scenario that dragged on for 4 hours. This was not the last time this has happened.

So far seems to be a scam. I was told 7 days. When I called to book told me time between sept to December available for 2 bedroom. I was told they arrange transfers. When I called to book was told I have to get a cab or uber. I was told Hawaii had pet friendly resorts, when I called to book was told that was not the case. Do not waste your money... This.is a scam!!

My husband and I fell victim to a timeshare fraud perpetrated by a few Hilton Grand Vacations sales employees after attending a “tour” and a “seminar” on July 23, 2023. We were told that this would only take about 2 hours of our time, but from the moment we walked in until the moment we left we must have spent closer to 8 hours. Those 8 hours were quite stressful, and left us feeling like victims of deception, and outrageous misinformation. We are ashamed that we fell for these salespeople’s tricks.

I went on a Hilton Vacations tour at Myrtle Beach that offered a $200 Hilton coupon. I followed all the intricate rules to redeem the coupon and they will not send it to me. I've called them over 7 times and they always say the same thing - "we show it has been processed and should be mailed any day". They are liars. Do not trust anything Hilton Vacations promises you. They will offer vouchers and rebates then make you jump through hoops to redeem them, then will not send them to you. If I could give them 0 stars I would.

I am disappointed with HGV being that we started with Hilton Honors as Diamond Members. You are better off being a Hilton Honors member than an owner. The information they told us from the beginning and all the presentations we have been through is crazy, and the information keeps changing with each presentation. I cannot book because everything is usually not available, but when I go to the Hilton Honors app, the room is available. I honestly thought it was for owners only, and the non-owners are those possibly interested in becoming a member or doing the package. What is the point, then, of being an owner? The first year was great because they wanted you to feel what it is like, but I felt it has been taken away.

Horrible place to use or purchase, stay far away. Staff is rude, unhelpful, hangs up on you, and offers no help whatsoever. Don't even take any offers or free anything as your experience will be regretful for the remainder of your life.

DO NOT WASTE YOUR TIME OR MONEY!!! They make promises they don’t keep and it seems everyone is trained to pass blame. Customer service is only good before you spend money. After that, they keep you on hold and or repeated transfers. Furthermore, we were blatantly lied to about our suite upon making the reservation. I was told we had a two bedroom, two queen bed suite. I’d wanted two kings so they said call the location before our reservation to see if we could switch. Upon calling, a day before arrival, they told me not only can we not get two kings but we actually are booked for a queen and two twins!!! What hotel still has twin sized beds?!?! Hilton. Apparently. Run, don’t walk, away from these scammers!!!

I first off want to say Eric ** I apologize if I spelled your name wrong. Has been an amazing customer service representative! He definitely went above and beyond for me and my little family after a very difficult year losing my father and struggling to find the beauty in life. He reassured me and my daughters that we can have an amazing beach vacation this weekend and made sure he got us the best deal possible! With plenty of space and time to enjoy it all!! Thank you.

Went to their presentation as I bought the trip last year. A lot has changed since last year, change of jobs and separated which has bought financial hardship. Used this trip with a friend to split cost. Already knew I was not going to get the timeshare based on my financial situation and feedback given from other owners. The sales agent belittled me and told me to even be quiet (just stop talking) when I said I can afford probably $20 bucks a month, basically letting him know I cannot afford a timeshare. After 2 hours, I should have been able to leave and they said if I left (2.5 hours in) I would not get the gift card that was promised to me since they had to close me out first. Manager came and I told her I don’t have time as I have been here over the allotted time. She yelled at me, I then told her to not speak to me like I am a child as I am a professional. She toned it down and walked me out.

What a rip off. It is complicated to book a vacation. They have no phone number for customer service or assistance. They deleted my web account and then when I finally got in touch with somebody (old email different subject and had to be connected to different people when calling). After a few minutes using the website I got kicked off and said I do not have permission to use the website.

Hilton Grand Vacations and their affiliates are lying to the public, their Owners and stockholders. We have experience and have evidence of multiple examples of fraud. To include Misrepresentation of Availability, Undisclosed Additional Costs, Program Changes and Exclusion from New Properties, Misleading Information Regarding Theme Park Access, Inheritance of Debt and Revocation of Additional Points.

Beware. We honestly thought we could trust the Hilton name, but Hilton Grand Vacations is tarnishing their reputation! Throughout our membership, we encountered endless issues. Forced time commitments to attend presentations are constant if you are on property, even if you are using your points. This is where you will be subjected to high-pressure, relentless sales tactics. Where they mislead you with misrepresentations like, “The property will increase in value and would be easy to resell”. Undisclosed and unpredictable yearly increases in the maintenance fees. Claims that the resorts are private and exclusive, when they simply aren’t. We have also experienced significant difficulties booking vacations, the exact opposite of what was promised.

If I could give this group a -5 rating I would. I signed up for a 4 day, 3 night package while on vacation at WDW. I signed up because the package was very affordable. At the time of sign-up and pre-payment, I was told I could stay at ANY Hilton Property in WDW of my choosing. When I went to book my vacation package, I was informed that I could only stay at the specific Hilton properties that had "availability" for my vacation package. I WAS NOT INFORMED OF THIS at sign-up and payment.

We paid $16,900 for 8000 odd year points and $1225 annual maintenance fees in April 2024. Compared to what I've seen others say they paid or were offered, I think we got a good deal. We decided not to buy resale and thus automatically got the new HGV Max program with our new purchase which gives us access to Hilton Grand Vacations' newly acquired properties with no booking fee for in-network resorts. People say that the newly acquired resorts aren't as nice, but they still are nice, and I figure those who don't have access to the new properties anyway are going to try to dump on them anyway.

Worst customer service ever. And they call me daily, trying to sell me stuff I don't want. They won't stop. They are rude, don't listen, and won't let you talk to a supervisor. I will never do business with them again.

We didn't purchase the full package but purchased a 'test drive' for $1,695 for one week with a limited choice of locations. We were told our first choice, Cabo, was not available even though we are booking 6 months in advance and yet plenty of rooms are available through the Hilton online website. Finally settled on a California location. Again, not available for the dates we have chosen (5 months in advance) even though I can reserve the room on the Hilton website on the dates we prefer and spend $200 less than our $1,695 'test drive" (taxes included) for the same room. Wondering where the value is here? Oh, and don't forget that parking will be an additional $210 for the week. How is this possibly worth the money? Maybe I will have an incredible experience when I arrive to make up for the premium cost and lack of availability, but the bar is set pretty high considering my experience thus far.

It has been a nightmare and haven’t regretted anything more in my life. We fell for the whole thing! Then you join and can’t book anything with your points because other members with more points have an earlier book date and “owners” can book before that. It sounds so good but is so bad.

Hello, we stayed at the Hilton hotel and it was a very nice room. However, we had to go to a 90 minutes presentation that end up being 4 hours and half of our day wasted. My recommendations for all of you is to get. Lawyer! Something similar I experience with a. Timeshare from Westgate (another hotel company) and it was the worst mistake! I was reading reviews and my husband and I were able to get out because we read a review in a page that one of the comments people wrote was to get a lawyer and they put the number. This happen 10 years ago but the result was, that we got out of it!!!! And we never had to pay the timeshare or maintenance fee, but unfortunately, we did lose the money! $2,000 was the lawyer that thanks to God, he didn’t have to go to court to represent us because it could have been an additional $3,000! So please don’t fall into this!!

We are writing this complaint in regard to our Hilton Grand Vacations timeshare membership. We have reached out to them several times now, trying to explain our concerns and requesting their assistance in canceling, but have not received any helpful response. All they can really say is that we signed a contract and that is that. This is very discouraging considering the amount of money we have invested into this.

Scam they just steal your money. Been here four years haven't been able to book even one trip. They sell you so many lies then they just always book when you want to travel and they charge extra expensive just to book and they charge extra fees when booking.

No one should stay at these properties. Employees are unfriendly, useless and lazy to say the least. Security guards yell at customers for no reasons. We stayed at the Hilton Grand Vacation Elara in Las Vegas.

You have no idea my level of disappointment. I made my reservation months ago and today, Donna (one of your representatives) cancelled my reservation within one week to go to the beach with my friends. When I bought the package I was told I could go with up to 6 people total. I made the reservation for only 3 and then she said I can only take one person with me bc it’s only a king size bed. I told her I called the hotel myself to very the address and they guaranteed it’ll be 2 queen size beds. I told her she could call to confirm. Never did.

We are writing to express our deep frustration and disappointment with Hilton's lack of commitment to its owners. My husband and I were sold a dream of luxurious vacations with Hilton, but instead, all we have received are endless bills and no ability to actually go anywhere. We were promised access to any Hilton location, yet when we tried to book, we were told that we needed to upgrade to the new HGV Max program, which was not available at the time of our purchase. This is deceptive and unfair.

Attention world citizens! Unless you want to feel our pain, we strongly encourage you to avoid Hilton Grand Vacations and their affiliates. Unless, of course, you are okay with spending thousands of dollars, increasing fees and credit card interest rates for what they claim is an “investment”. This is what your $$$ will get you.

First of all this was the worst stay!! I was LEGALLY divorced at the time of booking. Married 2 weeks before trip..They refused me to do the seminar because I had a boyfriend at the time of booking. None of their business!! I was legally divorced!!!! They then make my son and I leave the hotel and try and charge me 1200.00. The gentleman on the phone did provide a discount but this is totally uncalled for. My son and I had no place to go. Pretty unfortunate they treat people this way!! Me having a boyfriend or fiancé is none of their business! In no way if I decided to buy a timeshare ( and I won’t now!) would a boyfriend or fiancé be legally responsible! They refused to allow me to hear a “recorded” phone call from back in May!! I would highly recommend NEVER to book with them!!!

We are sharing our experience with our Diamond Resorts/Hilton Grand Vacations timeshare membership. Despite reaching out to Diamond directly multiple times, we have encountered unhelpful and unsupportive responses regarding our concerns. The customer service representatives we interacted with displayed rudeness and cited our open loan as a reason for being unable to assist us.

Wish I could give 0 stars. Horrible all around. Just want your money and refuse to give a refund or explanation when THEY mess up. Have been calling for 2 months and get hung up on every time. Unbelievable.

There is a lot of misinformation and pressured sales from this company. After purchasing a timeshare from the sales presentation with promises that I could easily pass on / sell the deed, I noticed a lot of regretted buyers from a public forum. Spoke with the sales manager about this about he said we had 2 weeks to rescind which was a lie. I am glad that I rechecked the contract and rescinded within the 5 calendar days period. I also found that it is almost impossible to sell the deed and had to carry the annual maintenance fees for life when we get too old to use it.

Our journey with Hilton Grand Vacations Club started with optimism, but quickly turned sour. The promised informative session at the owner's timeshare presentation turned out to be a high-pressure sales pitch, pushing us to buy more points with false promises of equity growth and easy resale. Despite our additional investment, booking vacations remained a constant struggle due to limited availability. Undisclosed financial responsibilities, coupled with the lack of transparency during the closing process and hidden fees, left us feeling deceived and financially strained. We haven’t been able to use our timeshare in the last 4 years due to the severe lack of availability, but if we want to book a room for next week, we can simply go onto Booking.com and have a reservation immediately. As owners, not so much! Our trust in Hilton Grand Vacations Club's integrity has been crushed, and we advise caution to those considering their offerings.

First time traveler to Vegas was approached by some people in the lobby offering us tickets and food credits. I thought nothing of it and went along. I was told all I had to do was tour a new Hilton Hotel. We were told to meet the group in the lobby the next morning to be taken by shuttle to the hotel. Once we arrived at the hotel everything turned weird.

Me and my wife just finished our timeshare experience in Orlando. The resort we are at is top notch and our rooms are amazing. We only agreed to the tour so we could stay at this resort for cheap. Which I'm sure many people do so. We were a 100% no to buying a timeshare. I know timeshares are horrible investments but the thing that blows my mind is the fact that for 80 minutes the timeshare agents are extremely happy, nice, bubbly and wonderful to talk to but once at the end when you tell them no to buying a timeshare, that last 10 minutes is a horrible experience.

Horrible experience and waste of money. We've been trying for three years to get Hilton to post to our account all the promotions they promised us in writing in our contract when we bought the unit. Their only response has been to issue a foreclosure notice. Run, don't walk, away from Hilton Grand Vacations. Anyone who likes this outfit must be an employee or maybe it was better in the distant past, but no longer.

My wife and I have been with Hilton for 24 years and we never have had any regrets of anywhere. We picked their all high class top-notch. We have never been this satisfied with any of Our places of stay. We buy new ownership often. It’s well worth the money. If you are offered the deal with Hilton don’t pass it up. You will not regret it. We save money with every trip that we schedule. We would not have been able to take as many vacations and many different places before this.

I strongly urge you to pass on any HGV purchase. They lied/misinformed during the presentation (found this out later) and our subsequent efforts to get help and questions answered was not very effective. Their customer service is abysmal. I guess since they got their money, they don’t care.

I am writing this review because we attended a presentation in Orlando, Fl today. I did not read any previous reviews before attending the Hilton presentation for a timeshare. My husband and I knew going in we had to sit through a 90 minute presentation because of our three night offer to stay. He has signed up for the Hilton rewards and we often stay for cheaper rates using his points. So with that being said, him and I are on the same page. No, we are not buying anything. So as we met our salesperson, I was up front. No we are not interested in purchasing a timeshare nor will we be in the future.

Hilton Grand cheated us from the start. What began with a cold call promising a 4-day trip to Las Vegas for a low rate, turned into a full-blown sales pitch. We attended a presentation with a sales rep by the name of David who refused to take no for an answer. We made it clear that we didn’t have money for a down payment, but these people don’t know how to take no for an answer.

My mother purchased the Orlando timeshare years ago. We have enjoyed the property. Unfortunately, Mom passed away this past year. When I needed HGVC the most, they failed miserably. They have provided no guidance. They have responded to my email with brief, unhelpful sentences. When I asked them for more a bit more help they told me they would charge me if I emailed them again. They wouldn't even tell me which Florida county the deed is registered (I need to hire a lawyer and file probate in that county). Don't buy a Hilton Grand Vacation Club timeshare -- you may be leaving your loved ones with a mess to figure out.

This has been the most disappointing and misleading experience we have had regarding travel, vacations, timeshares and the like!. We have owned and enjoyed timeshares in the past through Hilton. It was a very fulfilling experience. In 2023, we attended a presentation for HGVC, liked what was presented and enrolled. Since that time, we have been met with disappointment after frustration regarding incomplete information of the website, an extremely disorganized book of the property collection (no alphabetization of properties or any semblance of indexing for reference), inability to reserve vacation times when we were told we would have access and a very deceiving explanation about "Bonus Points" which expire before we have an opportunity to use them. If you are considering a vacation option with Hilton Grand Vacations, I strongly recommend that you simply visit the destination you desire and find accommodations anywhere BUT HGVC! Jay W.

Hilton & HGV is a modern day sweet ship with super high turn over in employees.. I was there for a presentation..which btw, they didn’t even disclose what it was when I signed up.. Marketing person lied and said it was just a tour..not a sales presentation. The sales rep was actually very nice and sweet.. She explained it all and don’t pressure me.., but the manager did.. He was horrible! The sales rep also shared with me that they are not treated very well by Hilton.. They don’t get meal breaks or breaks in general.. They don’t get paid unless they sell.. And when they sell., if the buyer decides to cancel even years later, hilton takes back the commission from the sales person and they basically worked for free.. I’m not one to buy from a company that treats its employees like this. I hope you don’t either..

We bought a package plan by phone from Hilton. We were told we could choose any destination on the list for the same price. She said we can change destinations after this call for no fees. When I called to choose a different location, they told me there are different fees for each package location. She lied to us. Will never trust Hilton Grand Vacations again or any timeshare company.

Do not buy into a HGV vacation share. Sold a bad package, which they admit. But want me to upgrade another $20-40k to get on a better (but still not optimal) package. Since they didn’t do their homework on buying Diamond Resorts, us owners are all paying the price for their bad acquisition. In addition, they just bought Blue/Green vacations. Trying to find available locations and timing is almost impossible now, and now with their new acquisitions, even more owners are all fighting for no availability. Plus, if you sell your timeshare, you’re likely to only get back 10-20% of what originally paid for it! It’s a scam and they should be sued for this! Very unhappy owners here!

The customer service was very Bad. The agents was friendly only in the beginning. He told that the presentation is for 120 min but he was going to make quick. Wish he did but after I told him that is not for me He change his attitude for a very nasty one and as a retaliation he make me wait with my family with my baby grandson the whole 120 min before I get the gift they promised. My suggestion: this people are not your friends even if they are friends with you, they want you to pay for property taxes plus 10% finance. Hard Rock membership in punta cana is a lot better and you get to travel all over as well with a lot more benefits. 0% finance plus no membership or tax plus the treatment is a lot better in they hotel.

**Hilton Grand Vacations Membership Review**. As a member since 2011, when it was still Diamond Resorts, my family and friends have been loyal patrons of Hilton Grand Vacations (HGV) for decades, dating back to the 1990s. Unfortunately, our experience with HGV has drastically declined, particularly in the realm of customer service. The customer service provided by Hilton Grand Vacations is appalling. They are unresponsive to calls and emails, and when an escalation request is submitted, they fail to follow up. Their lack of action in processing necessary items results in the member being unfairly penalized.

Beware of falling for the allure of a complimentary gift from Hilton Grand Vacations. Instead of receiving the promised gift, we were coerced into attending a 90-minute presentation that stretched into a grueling 4-hour ordeal. The relentless Hilton sales team refused to accept our refusal and resorted to bringing in different salespeople and supervisors to pressure us further. They employed various tactics, including interrupting us with claims of incredible deals and bombarding us with multiple offers in which we were told that these off market inventories disappear quickly.

I was misled. When they asked if I was a Hilton Honors member, I explained the very bad experience I had with the app. The sales person then told me about the option to stay 3 days at any Hilton property at a reduced rate for 3 days. It was pitched to me as as if it was compensation for the bad experience I had with Hilton Honors. I was NOT told it was a solicitation to buy a timeshare. I was NOT told that to log in, I was agreeing to be bombarded with solicitations. I was told that there would be choice of venues. Instead, I was told my $249 was for Orlando--a place I would NEVER go to again.. I was NOT told that to get the reduced room rate my husband would have to endure a 2 hour sales pitch. Erin, the sales lady said there are so many places to stay in Chicago. You should see our newly remodeled Doubletree. It is beautiful.

I am writing to lodge a complaint regarding the timeshare I purchased from Diamond during my stay at The Golden Nugget in Las Vegas, NV. Despite multiple attempts to resolve this issue through your customer service channels, I have not received a satisfactory resolution. In January 2023, during a three-day getaway at The Golden Nugget, my husband and I were approached by representatives of Diamond who offered us $300 to attend a 90-minute timeshare presentation at Polo Towers. Despite initially declining their offer several times, we eventually agreed. During the presentation, which lasted over five hours, we were subjected to high-pressure sales tactics, including multiple offers and personal incentives, such as an additional 5,000 points, to take our granddaughter to Disney World.

I would give it a zero but that's not available. Classic bait and switch con game. Just left the Liberty Square, South Carolina, where we attended a presentation 06/21/24. We agreed on a package, they told us of the benefit of applying for an AM Ex card through Hilton that gave us 130,000 Hilton points. We decided to apply and pay in full. When they saw how much I was approved for, the offer disappeared, supposedly sold as I was applying. Told us we would have to upgrade or stay at the same price at 1,100 points less a year. Snakes in business attire. Watch out.

Don't stay at any Hilton. If anything goes wrong customer service and management are the worst. Imagine getting a timeshare deal, then getting robbed so you are unable to attend the timeshare. Get locked out of your room multiple times. Only to then luckily find your way home with no ID to call hilton directly to pay extra as you know you failed to get to the timeshare. At which point they tell you any package you prepaid for including a cruise is nonrefundable and you won't be getting any of the items you already prepaid for.

This is the best thing we’ve ever done for ourselves. It’s not perfect, nothing is but all the resorts I’ve stayed in have been wonderful. The staff is always pleasant and the value is over the top. I read comments about black out dates but there are none. They do sell a marketing package that is restricted but that’s not ownership. What I like best is we now are forced to go on vacation and create memories. Go to Hilton Hawaiian Village. Best resort ever!

Bait and switch is the name of the game. I am a Diamond for Life HH member and a HGVC owner for over 20 years. I purchased a marketing package to visit Las Vegas for a few days. I was told on the phone by the Rep that I would receive 50K HH points with the offer. I received a confirmation email for Orlando, not Vegas and only 35K HH points. I called back and told them they had the wrong location and the wrong points. They apologized and switched it to The Elara Hotel and adjusted the points to 50K. They even listened to the recording to verify the first Rep did say 50K. I wanted to stay a few days after the promo on my dime and asked for the room category at Elara so I could book my additional stay and not have to change rooms. I booked that added stay. I received a confirmation call a couple of weeks ago for the Trump hotel and Elara was not available.

I am submitting this complaint due to several unmet expectations and misconceptions that were presented to me during the sales process. At the time of purchase, I was assured of the flexibility of using the timeshare—specifically, that usage would be easy and accommodating to my schedule. Unfortunately, this has not been my experience. It was also stated that there would be no blackout dates, which influenced my decision to invest in the timeshare membership. However, I have encountered blackout periods that have inhibited my ability to utilize the timeshare as intended.

I stupidly paid the fee for the 4 days 3 nights promotion scam. Every time I call to book the reservation they say the dates haven't opened yet. I am on almost 6 months of trying. I have asked for a refund many times, you just get the runaround. They try to get you to pay more for a different reservation its all a scam. Such a shame because I love Hilton Hotels.

We are writing to express our frustration with our timeshare membership with Hilton Grand Vacations. Our journey began last November at a Las Vegas mall, where we were lured in by the promise of a boat ride. A gentleman offered us tickets for a boat excursion and a tour of The Las Vegas Hotel for $50. To our surprise, instead of the anticipated boat ride, we found ourselves on a bus heading to a Hilton hotel for a timeshare presentation.

I am leaving this review because my husband and I have been given the run around by Hilton for 8 full years now. This misrepresentations, pressure, and deception started the Spring of 2016 after receiving a “free trip” to Las Vegas, but that trip was anything but free and we were pressured into making the worst decision we have ever made in our lives. To date we have spent thousands of dollars on a worthless timeshare. When we arrived in Las Vegas, a Hilton rep reminded us that we needed to attend a “60-minute presentation“ or else we would be charged the full price for our stay. We were told the meeting would last about an hour and there would be no pressure to purchase anything. In reality, we spent 4 hours stuck in a room with two different salesmen who were pressuring us into purchasing a timeshare.

We would like to warn others to steer clear of HGV. We have invested nearly $30,000 in our ownership and are no longer able to use it due to being retired and on a fixed income. We also have some health issues going on, but Hilton is unwilling to acknowledge any of this. Simply put, we have absolutely no interest in being a part of HGV any longer. We feel like we were lied to and misled into this purchase, and it definitely has not gotten any better. We have never even been able to use the membership because there is nothing available, even though we were assured that we would be able to travel anywhere anytime when we purchased it. We were also told that we could resell it, trade it, gift it and that it was very flexible, but that couldn't be further from the truth.

I am sorry I purchased this vacation package. Everytime I call to schedule a vacation, they do not have a resort in the area I wish to go. I am very disappointed and wish to get out of this package.

Hello. I believe they should offer a credit for a hotel stay if you are unable to attend the booked reservation. I will be staying at less Hilton's for taking my 220.00 and giving no opinions when wanting to move my stay.

We write this review as a WARNING to anyone that plans on doing business with Hilton Grand Vacation Club. My wife and I have been owners since 2015 and since the very beginning, we were sold on all the grandiose promises which only turned out to be false. We believe this is a common tactic they use based on all the past reviews we are reading about HGVC. Not only have our expectations not been met, but to this day we are still constantly subjected to hidden fees that completely negate the claims of affordability. When we have tried to raise our concerns, we are invited to meetings where we are told that the only way we can receive what they have promised us of previous upgrades is by upgrading once again.

I am writing to express my dissatisfaction with the constant pressure to upgrade our timeshare membership with Hilton Grand Vacations and the false promises that have been made to us. We initially purchased our membership in December of 2019 in Florida and have since upgraded three times, with the last upgrade being to HGV Max. However, we were led to believe that our 2nd upgrade would get us into this program, only to then be contacted again a few months later by our salesperson Flavia, saying that the last upgrade did not count and that we would need to upgrade yet again. We complied with this request, only to be told that our fees would be less, and we found out that was not true either.

We would never recommend Diamond/Hilton to anyone. We have been consistently trying to get out of our ownership yet they tell us that we must pay more money on top of what we have already paid. This is ridiculous because we continue to pay the maintenance fees that we are saddled with and have already satisfied our loan. Investing in a timeshare is the biggest mistake that anyone could ever make! Do not trust them when they convince you that it will be a good decision. It is not!

I am writing to express my profound dissatisfaction with the Hilton company. My husband and I have been trying to cancel our timeshare ownership for quite some time now, but it seems that Hilton representatives are intentionally giving us the runaround. We feel like we've been sold a lie. None of the promises made about vacationing freedom and affordability have come true.

Bought a package through a salesperson to come and visit for 299 and stay and check it out. Worst experience ever. Had to jump thru hoops. Things they promised were changing constantly. I do not know how they can be this terrible of a company and people still stay.

We stayed at the Hilton Grand Vacation Tuscan Resort in Orlando. We enjoyed the resort however I had to jump through hoops to get my loyalty points credit for my stay. I contacted customer service and was told that Hilton Grand Vacation is a separate entity. Apparently the onus is on the consumer to request their loyalty points. Sharing so that others are aware.

I am writing to let you know I'm very dissatisfied with the services provided by Hilton Grand Vacations, especially with their timeshare representatives. The level of frustration and disappointment that my family and I have experienced is beyond measure. We seem to be on a never-ending carousel, going around in circles with no resolution in sight. Despite our repeated attempts to cancel our timeshare contract, we have been met with nothing but resistance, excuses, and vague promises that have yet to materialize.

We went to Hilton Virginia Beach Ocean Front for the Hilton Grand Vacation presentation. Presentation went fine. We were provided a gift card for attending and we left without signing up for anything. We tried using the gift card, which we was told was an active gift card, and it declined. We called Hilton Grand Vacation to ask how we can get it active and spoke to Joselin, who was not helpful at all. She wouldn't help us get another gift card or answer any questions. At one point, she said "I'm in Las Vegas, what do you want me to do?" The grand vacation center has no contact information to call and Hilton Grand Vacation says they have no information for us to call the center. We aren't local, so we cannot go back to the center like Joseline recommends.

I am writing to complain about Hilton Grand Vacations' handling of our timeshare cancellation. Initially, Julissa ** was assigned as our contact but then we were abruptly switched to Jeremi, who lacked professionalism and transparency, reflecting poorly on your company values. Jeremi tried to push us into buying the Transitions option, which we've repeatedly declined. His attempt to pass us to another department showed a disregard for our concerns, leaving us frustrated.

Don't trust them! We attended, in good faith, the presentation. We really enjoyed the visit and our representative was awesome. The problem began when we opted to leave. We were told we could take up to 30 days to come back and get the deal! It was a lie! I say that because the Hilton Honor points we were promised have not shown up on our account two weeks later, I have been calling everyone imaginable and each time I'm told something different. The last time, I was told it could take up to 30 days. For one thing nothing we had said that! Next, I was told by one person that I wasn't earning 150,000 points, but 15,000! Nope, I kept all the literature!

Updated on 05/31/2024: I'm hiring an attorney who specializes in Time Shares. I will use this as a thread to share what I learn. Good luck all.

To whom it may concern, I am absolutely fed up with Hilton Grand Vacations' lack of cooperation and transparency. I have been trying to cancel my timeshare ownership for what feels like an eternity, with no help or support from your representatives. I have had enough of your company's exploitative tactics and constant attempts to extort more money from me.

We paid a lot of money to visit a premium Hawaii resort. When our travel plans changed, they issued us a credit. We decided to go to a local beach. Instead of putting us up in a nice hotel on the beach, they put us in a dump. We called them and they promised to issue a credit which never happened. This organization is a scam operating under the Hilton name.

Disappointed Veteran: Misleading, High-Pressure Sales and Broken Promises. I am writing this review with a heavy heart and deep disappointment regarding my experience with my Hilton Grand Vacations/Diamond Resorts Timeshare. As a 30-year military veteran who lost his wife not too long ago, We were looking for a solid investment and a comforting escape. Unfortunately, what I received was anything but that.

Initially when I had purchased this timeshare, it was with my husband who unfortunately has now passed away. We had great trips in the past but now my financial situation has become a great deal of burden on me. I rely on one income and my husband’s funeral expenses really became stressful for me to handle on my own. I tried speaking with someone at Hilton. I believe her name was Caroline, and explained the situation I am currently facing. Caroline advised me that my request for cancelation has been denied and that I passed the cancelation period because I upgraded in 2017.

Our experience with Hilton Grand Vacations (HGV) has been a nightmare. In reading other reviews, I am not the only one who has been misled and lied to. The promises they made, the lies they told, and the omission of legal disclosures is flat out fraud in my opinion. Neither of us have ever felt so incredibly burned, cheated, robbed, or taken advantage of; and are embarrassed and ashamed that we must continue to feel this way. We have paid well over $25,000 to HGV for what has amounted to nothing more than financial fraud. This money has been spent in various charges and dubious payments including down payments, monthly mortgage payments, maintenance fees, point roll over fees, RCI rental attempt fees AND several unexplained ‘member fees’ or ‘credit charges.' The most damning conclusion for us is that we have never used any of our points.

Would give them zero stars if we could. They try to suck you in saying we will give you these Hilton points if you attend the presentation. After attending and rebuffing their very hard sell, and them trying to keep us there in the hope we caved, we left. A 2 hr presentation turned into over 3 hrs and eventually, our young child lost it and tantrumed as you would expect. Surprise surprise still trying to get them to credit the Hilton Points they said they would, it has been an uphill fight ATM. I informed them this is their last chance to do what they said they will do before I take matters further. Let's see!

We recently received a final communication from the timeshare company, indicating their decision to cease all further correspondence with us. This came after our request to cancel our timeshare ownership, a decision driven by the misleading tactics and false promises used to entice us into a contract that obligated us to pay for services that the company failed to deliver.

I'm really disappointed with my experience with Hilton Grand Vacations. During a tough time when I was trying to cancel a trip because my mom had just passed away, a representative convinced me to buy a prepaid vacation package instead. They assured me it was flexible and I could use it anytime, which seemed like a good idea given my hectic schedule dealing with after-life affairs and estate matters. What makes this particularly upsetting is that the salesperson was fully aware that I had been the main caregiver during my mom’s five-year battle with cancer and may not have been in the best state of mind when making such a decision.

I am very dissatisfied with my membership with Diamond/Hilton. I need them to release me. I have reached out many times about this and they refuse to help me. I am not able to use the timeshare due to my health issues. I have sent them proof of this multiple times and they only continue to deny me and will not provide any reason why they are doing so. What kind of company forces someone to stay in a membership that they are not even able to physically use? It is extremely unreasonable and unfair especially when I have never used the timeshare.

I bought into their timeshares and worked with their agents on site to close escrow. Everything was fine until 3 months later and my escrow closed, I still did not receive activation to use my account and book resorts. I start paying the first month after we bought the timeshare. I got nothing but run arounds.

ASSISTANCE WITH HILTON FOLLOWING THROUGH ON THEIR PROMISES AND EXPECTATIONS SET FORTH. I have been grappling with Hilton Grand Vacations over an issue that's not only frustrating but deeply disappointing. For over two months, I've been left in the dark, waiting for a response about my account with no updates whatsoever. Despite my clear communication expressing dissatisfaction and requesting hassle-free cancellation, I've been met with silence. This lack of response and care is unacceptable.

When I paid for a 3 night package I was not informed that I would not be able to select my hotel or stay in the same location as other family members. After calling to see if there were any options and being transferred several times I was able to cancel the booking but not the package. The person I spoke to couldn't offer any next steps for me to take to see if a refund will work.

We are very frustrated with Diamond Resorts now Hilton. We have been going back and forth for what feels like forever with the Reconnections Department to try and figure out a solution to be released from our membership. We are told we will receive a call but never receive one. We have also sent emails as well but never received a response. It is beyond ridiculous. There is no reason for them to ignore us and not take our concerns seriously. When we purchased the timeshare, we were most definitely pressured to do so. They even went as far as to take our IDs and gave us a great deal of trouble with getting them back until we spoke to the manager who further pressured us until we purchased. We were completely swindled into this financial burden and need them to let us out of our membership.

I was presented this as an option for a family vacation after a stay at a Hilton hotel. I was told it was fully refundable if the timing couldn’t work out. I tried to schedule my vacation, which took several phone calls as the agents would place me on hold and then disconnect. At one point I had days and location confirmed, and was disconnected. I called back and was told the dates were not available. After more conversation, I was informed that my wife had to attend with me, or I would be charged the full rate. Also, my children are not allowed to come to the presentation. So I was told to leave my children alone in a hotel room, or not bring them. After asking several times to speak to someone who could assist, I was informed that it didn’t matter what I was told when I signed up, and that I was stuck with what I had. Then disconnected again. I have reached out again and gotten stonewalled. Horrible experience.

Just bought a package a week ago, they said the email might take a couple of days. Never got the email. Tried to create an account through the sms, and my email was incorrect. I called to correct my email, I tried creating an account and the system crashed multiple times. Called for support and got transferred 7 times! Not exaggerating! Given multiple 1800 numbers, tried to create it again, account already exists, tried to reset password because I couldn’t login, never got the rest password email! Tried to cancel my package and was told I'd be transferred to a supervisor. Was transferred AGAIN and was never able to cancel the package. 2 hours later I have a headache, I’m frustrated and I will NEVER ever purchase anything Hilton again! Zero confidence in this franchise! Shameful! And they expect me to want to go through a 2 hour timeshare presentation after this and say YES!!! What a joke!

This review is based off our frustration with Hilton Grand Vacations (HGV). We were initially contacted by phone offering us a discounted package to Las Vegas, in exchange for attending a short presentation. On February 12, 2023, we attended a presentation in Las Vegas. Eric **, the designated employee, spoke with us and attempted to persuade us by sharing his own positive experiences working for Hilton. He promised to help us achieve our desired vacation. We were shown beautiful destinations and were convinced that signing with Hilton Grand Vacations would provide us with incredible travel opportunities.

This is super unhelpful. We had a trip to Chicago last summer (2023) and at the end of that trip I got a survey call from Hilton Grand Vacations. The marketing lady almost convinced me to get a $224 package to be planned in next 11 months. And that particularly works best outside the typical vacation months. They provide a very little choices of destinations (2 or 3 places in the US). When this I tried to plan our trip to NY (as my family liked) and they said there's nothing available for the summer of 2024. So, it's a total net loss of $224 for me, as the package is non-refundable and expiring this summer. So, please consider carefully before you get such stupid offers from them (407-393-1616).

In January 2019 I made one of the dumbest mistakes of my life by wilfully signing up to have my bank account debited by HGV. Yes it is true "a fool and his money will soon depart." Please, please avoid these jackals.

IMPORTANT! Hilton Grand Vacations Vacation Packages uses deceptive marketing practices. They show you their top-of-the-line, very best resorts & nicest rooms, then they put you in one of their lowest-quality hotels when you book with them. I booked a Hawaiian vacation package with them in Waikiki Beach Hawai’i, based off the beautiful resort photos that they showed me.

I am writing this review to let the world know how frustrated I am with Hilton Grand Vacations (HGV). On Nov. 14, 2023, I was approached with an offer to attend an owner’s update. Despite declining the initial offer of a $300 American Express gift card, the sales representative persisted and increased the offer to $400, claiming it was not a sales presentation but an owner update.

We can concur with the others giving a 1 star rating. Our experience was at the Las Vegas location. Our sales rep (J.V.) was very nice, quite personable and as we have discovered very misleading. Be wary when they hand write notes and info, but won’t share it with you. We’ve discovered those are the misrepresentations (i.e. lies) they use as sales points. Since they won’t let you have those papers you have no proof of what you were told. Once your contract closes you can no longer get a response in any form from your rep. We’ve tried text, phone and e-mail to no avail. We have also found that in addition to the initial purchase price and annual maintenance fee you pay a booking fee and resort fees. How is this a bargain?

Don't do it. Worst financial decision ever made -- it's virtually impossible to book any stays, if you can even find a half-decent looking property at all. At this point, we would be happy to just be able to use our points to stay in one of the HGV hotel properties, but availability is almost nil. (rooms for paid stay at the same properties available though, so it's not like it's sold out). Add in a super clunky booking website and truly terrible, uninformed, unhelpful customer service and the whole experience has turned us off completely, not just on HGV but on Hilton Hotels in general. Going to use our points up and shift to a different hotel chain entirely. Don't have much hope on being able to use our annual HGV stay points, but we will persevere.

I came here to warn everyone to stay away, but it would appear the word is already out and likely people that come to this page do so after trying something that appeared great and ended up being bait...Long story short, it isn't what they say it is. RUN!!

We are extremely disappointed, frustrated, and angry regarding the timeshare ownership we have with Hilton Grand Vacations (HGV). We have written to request that HGV take immediate action to take back our timeshare contract with them due to HGV's breach of contract when it failed to live up to any of the expectations set by HGV's own sales team when we purchased our timeshare in November of 2021. It has been just over two years since we have become owners and with the passing of time, it has only become increasingly clear to us that HGV engaged in deceptive sales practices along with mental and emotional manipulation to get us to sign a terribly burdening contract. We have been misled, taken advantage of, and subjected to a series of unethical practices that have left us feeling trapped and financially burdened.

They are outright liars!!! Please run away immediately! Do not give your money to this place. They are vultures who want your money, but don't care about you! I have paid so much money and have never even used the timeshare. The maintenance fees are thousands a year! Please stay far away!

TERRIBLE IN EVERY WAY. Years of frustration. Now they are saying it takes 6-8 weeks to refund money we paid for our timeshare that was destroyed by Hurricane Ian...They make you pay knowing that, then make you wait until a certain amount of quarters have passed, then make you wait 6-8 weeks more.

Do not waste your money buying into this bait and switch. The other reviewers are completely accurate when they say that the salespeople outright lie to you. We've been owners for nearly 10 years. We were duped into believing that by upgrading our ownership we'd have the flexibility and access to enjoy more properties. We were shown a beautiful one-bedroom suite only to later discover that we actually downsized to a studio. Too late. We have no recourse.

I was scheduled to attend a demonstration/sales meeting today on site at a property through a marketing promotion. I'm a single, 58 year old woman. My daughter came with me as she and her husband have been considering purchasing but wanted to see what Hilton offers as we've always owned Marriott (who are fantastic). When we arrived at the sales presentation we were told because I have a boyfriend who lives with me, even though we're not married and he has no control or input on my financial decisions, that we could not attend the presentation. They then gave me a number to call Hilton to determine how they're going to deal with this situation. Apparently to see if they're now going to charge me the full rate.

We were part of Intrawest which turned into Embarc, which turned into this mess called HGV…absolutely no professionalism… from the get go. I knew when I spoke to a saleswoman 10 seconds in… Our beloved vacation destination with all wonderful memories were just that, memories. She was so tacky, told us we were going to get an amazing dinner for an hour presentation…To show up on our last day of our trip at 12:30 and don’t come inebriated… What?! I thought… this place is getting tacky, who says that? We were always left alone to enjoy our time, loved the cool classy demeanor of the Intrawest/Embarc staff (for 20 plus years). The stories get worse from our time there this week, but I’m over thinking about this horrible company…We’re going to hope that they keep our favorite desert getaway nice… (and just ignore the lack of professionalism) Finger crossed…

This company sucks! They use bait-and-switch tactics. When you make any reservation make sure it's a Hilton location. We were members with Diamond Resorts for years but the switch to HGV has been awful! They don't care about your complaints! It's been almost 5 months and I have no resolution. The trip we went on was at a third-party location but that was NEVER indicated. We were not given instructions about check in so I called 3x before and was told we would be emailed instructions that never came. When we arrived the door had a sticker that said "Advantastay".

I'm both a Max and Club owner. (Club is formerly Diamond) Diamond was bought by HGV. I went to a sales presentation to add to my Max points. I really enjoy HGV. Instead they lied and misrepresented the Diamond side of things. They said all the points could be used on the MAX site. That's a lie. Plus the Diamond website is VERY hard to navigate. I will NEVER add to my ownership with HGV again. The salesforce will mislead and lie. Yes I fell for it. I'm stupid. Now I'm stuck. But every time I go to another presentation, I will make sure I let everyone in the resort know....They will scam you. I'm visiting Hyatt next month. No More HGV.

From personal experience, do not waste your time or money with Hilton Grand Vacations. More like Hilton Grand Break Bank-cations. These people are awful and will deliberately lie out their teeth just to get you fooled into signing up with their so-called, “once-in-a-lifetime vacation package.” These people scam innocent people every day.

The service was great until we said not interested, then it went south. They became very rude. I would have recommended them up until that point. I will continue to stay at the hotels, but will not recommend anyone for the timeshare unless they become more professional when dismissing a client. Sorry we did not purchase.

My wife and I got suckered into attending one of their seminars. We were told they would get us an Uber, we would get gifts and the seminar would last for 2 hours. We ended up paying for our own Uber as they did not send one. They said they would reimburse me $30.00 which they did not. They kept us there for 2 1/2 hours and when we said we were not interested they did not give us any gifts. You would have to be very bad at math to fall victim to this scam. $74,000.00 and HOA fees every year. They tried to convince me that this would save me money in the long run. Maybe for someone who does not understand basic arithmetic.

Don't get in any of their hot tubs. It could kill you. My husband and I got sick from being in the hot tub at one of their properties. I had the flu and pneumonia. My husband was intubated and on life support. He was diagnosed with legionnaires disease which is a form of pneumonia. I called HGV to ask for a refund and I said, "That's the least you could do for my husband almost dying." The woman told me her dad died in November. While I'm sorry for her loss I don't know eggshells that had to do with me and the Hilton property having a contaminated hot tub. I hung up on her.

We wanted to join Hilton Vacation Club. We visited one and got a $1,700 extended invite that we could use for a year to try out a few clubs. We had a sales presentation at Hilton Grand Vacations Club on the Las Vegas Strip. We had a ‘closer’ that walked away from our sales meeting and practically broke my hand when he shook it. He was rude. He insulted me and my fiancé. He told us he had no time for us. That he would invite the other 340 million families to join their club. Insulting, rude and mean spirited ‘closer’ of the sales meeting.

As a single father doing my best to create cherished moments for my children, it pains me to recount the unfortunate series of events that unfolded, involving fraudulent actions on Hilton Grand Vacations' part that have left me in a difficult financial situation. Fueled by the prospect of providing my children with their first out-of-state family vacation at the Hilton Disney Resort, it quickly turned into a nightmare. Unbeknownst to me, my stay at the Hilton resort was contingent on participating in a timeshare sales seminar, a fact I was not informed of beforehand. The seminar was marred by a shocking statement from the salesperson, who callously remarked, "Hilton is going to take your money one way or another, so why not have the dream vacation you've always wanted."

We have been owners for 23 years and actually like Parc Soleil. However for any reason never agree to attend a presentation there. We were guaranteed 1 hour with 1 person presenting however after 1 1/2 hours + and 4 presenters I cut it off. We were guaranteed 80,000 points in 48 hours added to our account but it now has been 8 days and 4 phone calls later and still don't have them. Terrible customer service! If they ask to go to a presentation DON'T!

I am writing to outline my dissatisfaction and concern regarding the fraudulent practices I have experienced during my interactions with Hilton Grand Vacations. As a loyal Hilton customer, I expected transparency, honesty, and fair treatment, but unfortunately, my experience has been far from that. Thus far, I have experienced the following: misleading sales tactics to coerce me into purchasing a timeshare. Hidden fees and annual maintenance costs: I was not adequately informed about the extensive hidden fees and exorbitant maintenance costs associated with owning a timeshare. Lack of Availability and Flexibility: Despite assurances by their staff of flexibility and availability, I have encountered numerous difficulties in booking the desired accommodation and travel dates. Poor Customer Service: The level of customer service provided by Hilton Grand Vacations has been consistently subpar and not Hilton like at all.

We recently stayed at a Hilton and attended the required presentation. The sales rep told us there would be no pressure, we only needed to say yes or no at the end. Well, after saying 'no' numerous times, she would come back with another offer to try convince us to buy in. We were told, to her credit, that there were cameras watching her to make sure she was doing her job. I am sure they were listening in our conversations when she left the desk to get another offer from her boss!

I'm reading all the reviews and oh I can relate. We bought the package in chicago hilton a year ago. What a scam. We were sold the package of 4 days/3 nights plus points for 339.01 US. We asked half joking "what's the catch"? The lovely agent said "oh no catch at all". I asked if we can go to mexico, she said "absolutely!'. A few months ago we were looking at places to go and decided on Los Cabos, Mexico. That was not an option. We asked for our money back, the agent on the phone said not an option. We kept on getting emails to Vegas, but we never wanted to go to Vegas. I spoke to another agent and they said "Vegas is just a filler as we can't leave that section blank".

I wish I had a recording of the original phone call where they sold me on a promotional trip, because they told me two flat-out lies. Lie #1: They said that there would be a $200 gift card at the end of the presentation, but it was just a voucher for a night in a Hilton brand hotel. Lie #2: They said that when I redeemed my cruise with Royal Caribbean, that I would be able to sail from Galveston Texas. I just booked a cruise with RC from Galveston, only to call back a week later and be told that HGV wouldn't pay for it unless it sailed from Florida or LA. I called HGV today, and somebody claimed to have spoken to 2 supervisors who allegedly both said that "there's nothing we can do."

DO NOT take the proposed packages they offer. I joined Hilton Honors when I made a reservation last year for a trip. Then I was offered a 4 day/3 night vacation package at a reduced rate, as an introductory offer, which I took. Unfortunately, they did NOT tell me that I would be required to attend a timeshare presentation. I only found this out when I tried to book the trip, which I couldn't get the hotel I wanted - for starters. Then was told that I had to attend the presentation or I'd be charged the full rate of the stay. When I tried to get my money back for the Hilton package and cancel the trip package, I was told that I could cancel the hotel but the money for the package I had bought was not refundable. Thinking if Hilton actively scams people like this, I probably don't want to stay at their hotels anymore. Timeshares are a complete scam. Better to lose the money for the package than to go on vacation and get pressured into a timeshare.

I wish I had found these reviews before I purchased from HGV. For years they targeted me to purchase the non-refundable vacation package and each time I told them no. Finally purchased with plans to spend my birthday in Vegas. Bought tickets for four people, including me, thinking that everything was all set. Concierge called to, according to them, finalize my plans. They asked if I was going with my husband and when I told them no it's my kids and a friend, she told me I am not qualified for the vacation and they were going to refund my money. Going with my husband was not a requirement when I bought the package but it became one afterwards.

Salesman lied to me about a prepaid vacation package/w presentation. Scammed me into signing up for Hilton Amex Credit card to prepay over a few grand for a trip which details they lied about. Only to hear, "Oh sorry we can’t help you" after you took and kept my money. What goes around comes around. Will gladly sacrifice the couple grand to never see, hear or deal from them again. Horrible service and a disgrace to American Express which I’ve been happy with in past. Was promised a 3 bedroom and was offered a 1. Thought the timeshare rumors were bogus and untrue but I guess they are right. I hope Hilton cleans out their customer service and sales staff for people willing to not lie to you and actually help especially after someone prepays a year in advance. Steer clear or best of luck. Anyone doesn’t believe me I have papers from purchase to show it. I thought better of Hilton and its staff and disappointed is an understatement

If I were Hilton I would stop this company using their name. Big scam, do not even take their call. Once you pay your money, they call and call and call to get you to schedule a time to travel. Then when you try and call them back to schedule, wait on hold for over 20 minutes then when someone answers the phone their English is very broken and guess what there is no availability. Today received another call and was told "we try and tell you guys to book months in advance". A $225.87 lesson learned! **Side note, found a place to stay for 5 nights 6 days for just double what I paid to have 4 days and 3 nights and no presentation to sit through!

We are at a loss what to do now, our distrust of Hilton Grand Vacation, well earned, leaves us thinking we might need a lawyer. My partner and I were taken advantage of by their sales representatives, while in an inebriated state, celebrating our 10th anniversary in Las Vegas. A salesperson approached us and immediately bombarded us with offers about a timeshare she was selling. We were skeptical, and even informed the woman that we weren’t sober enough to make such an enormous purchase. She continued pressuring us and told us that it was okay that we had been drinking, but that we couldn’t tell the contract review officer.

This package seems great on the surface, however, you will not be able to choose a specific location even if it is a Hilton brand location and if you book your days for weekends, you will be charged up to $100 more per night. Along with the package price, this is the average cost of a anyways so in the end you are paying full price. You may as well save your money and cut your losses.

Very disappointed! These people are hustlers and liars. We were promised by the sale rep that there would be no presentation with the promotion we paid for. However that was a big waste of time and dishonest.

We are writing this review to express our profound dissatisfaction with Hilton Grand Vacations. Our journey has been marked by coercion, deception, high-pressure sales tactics, and a disgusting lack of transparency. To date, we have invested well over $15,000 in HGV. Despite our high payments, each time we try to travel we are forced to endure hours-long sales ploys where we are coerced into purchasing additional points with the promise of better availability and quality of service. NONE of their promises have been delivered, and it is high time that they terminated our contract. For four long hours we were misled into believing that the time shares being offered to us were valuable, and that they could even be rented out to cover the costs of this arrangement.

This is for the Time-Share Sales Promotion Package thing. Hilton cancelled my stay four weeks before my reservation date. Someone from Hilton called me to confirm the details, and when I informed them I'm unemployed they said I'm not eligible for a timeshare so they have to cancel the whole package. I asked to speak to a manager, and she said there wasn't one but she'd have one call me back Monday. Two weeks later I never heard from anyone but I got a reminder email for my stay; so I had to call back myself to basically have them cancel it with no apology and no sympathy from the customer service agent. I don't care about not being eligible. But what is absolutely absurd is that the sales person who sold me the package several months prior never bothered to check my employment status in the first place. Now I've wasted time and money making reservations and arranging with family to come with me for nothing.

We were pleased with the presentation and thought it was a good deal for some people, but just not for us. What I don’t like is the promised rewards for going to the presentation. We did get our promised points, but when I went to book my hotel to get my $100 reward, I noticed I couldn’t use it on Amy of the Hilton Brands (Hampton, Hilton Garden, Embassy Suites, etc.). What a rip off. The only Hiltons are in big cities where you don’t get breakfast and have to pay for parking. We planned on using it as we travel, nothing along the freeways. What a rip-off!

Anyone thinking about doing business with Hilton Grand Vacations should think long and hard about your decision. I can tell you from personal experience, it is not worth all the money you will throw away as you will never get any return. We attended a presentation in March 2019 and were harassed relentlessly by their salespeople. All the benefits they touted during this presentation seemed like a best-case scenario when it came to travel and what we were looking for. However, after that purchase, we were quickly invited on a trip to Vegas which we agreed to, but it came with another mandatory presentation. Our salesperson told us we didn’t have enough points to travel to Hawaii, which was confusing because the first set of salespeople said this was the perfect package to go to Hawaii every year for 7 nights. Long story short, they continued to harass and pressure us into an upgrade.

My family and I were at our hotel on vacation when a Sales representative approached us during breakfast and told us about the prepaid package and that we could stay anywhere in the US for cheaper as long as we stayed at a Hilton Branch. I constantly asked the representative if we could go anywhere in the US and she reassured me countless times. Now we are planning our vacation and decided to call to find out there are only specific locations that they have. After finding this out we asked if it was possible for a refund and were told that the grace period ended. We were truly offended by how we got lied to and aren't able to get our money back. Don't ever trust any of these prepaid packages and things like this.

I joined when it was Diamond Resorts and was on the Sampler package. I enjoyed many of the vacations we went on with my family; however, since the acquisition I am on hold for hours being bounced around from department to department. I went to my presentation and checked in early. I waited 40 min and then 30 min past the time my presentation was supposed to begin Brandon ** at the Lake Tahoe location didn’t even introduce himself, handed me a post it note and said you need to call them. I said I am here for a presentation not to be on hold on a phone call with a department that no longer takes calls…I have been on hold for almost an hour as I write this review. He was rude to me and had a major attitude saying I couldn’t attend if my husband wasn’t present. I called the sampler department and made a note he had the flu and wouldn’t be able to attend.

Hilton Grand Vacations are a scam. I have never been able to use my timeshare for many odd reasons - not my booking window, get bounced around 10 times if you call them, they start withdrawing money from your account without permission. If there is a dispute they stop you from booking. It is one of the biggest scam. Don’t waste your hard earned money. These timeshares - Hilton Grand Vacation are scammers.

Bought the package in 2017 when they had available club I could stay in in my state if I just wanted long weekend. RCI had availability in 3 states where I wanted to go. Rules changed & I couldn't use points at regular Hiltons, only high end resorts they can't keep occupied. Then rules changed again. Closest place I could stay was 10 hour drive or flight from home. No longer was there scattered rci availability in 4 states I needed to go, even though they were available the year before. Guess that reimbursement from hilton to rci slow to recover & not worth the pay because not many rci's available currently.

Buyer beware…Came in for a grand vacation presentation and was totally appalled that we were only allowed to stay in a subpar Hilton with poor service poor management and breakfast cost $35 a person. When we asked why they didn’t put us up in the embassy suite, where the presentation was, they said there were no rooms which was not true (because I looked it up) And breakfast would’ve been free….

I always heard these packages were a scam but I still fell for it. DON'T believe it will be different for you. We were told we would be staying at one of their Vacation Condos. The Liberty in South Carolina. Except when it came time to book it was never available. They gave me lots of different options none of them the Grand Condo. Instead they put us up at a Double Tree in Myrtle Beach that was under construction. No one ever told us it was under construction. Instead we fly into find out that where we have been put up by the Dream Team is a construction site. No Amenities, No restaurant and they were still moving in furniture in to the rooms we stayed in.

Hilton sales reps can lie to you, It’s in the paperwork that they manipulate you into not reading. They will tell you that it’s cheaper than any other way to vacation. It is not. They will tell you that you can go anywhere anytime, but you will get better rates and availability by calling the resorts directly or using a site such as AirBnB or VRBO. If you go to a Hilton timeshare presentation, they are trained to hold you until you are exhausted and will sign anything just to leave.

Funny that I clicked on "Recent" reviews to read and 99% are dated 2013. I suspect there are a whole lot more as this is a bait & switch deal if ever one existed. I called to book our 4 day/3 night (to attend the sales presentation etc.) and finally got a date that was available. I confirmed with the agent, James, that I would not pay a daily self parking fee and he said, "Oh, I hear you." I checked the Hilton Myrtle Beach website while on the phone with James, and I took a screen shot of their page that showed: "Parking Free - show details. Self Parking free. Valet parking extra charge."

They promise you a lavish vacation at a fraction of the cost so they can offer a timeshare in one of their properties. The only obligation is a mandatory 2-hour presentation during your stay. When they offer the vacation, they use high end properties as bait then, when it is time to reserve a room, like magic those properties are not available anymore.

I would select "negative five stars if possible!" I am a disabled Marine Corps veteran of 27 years, my wife and I are struggling to make ends meet even with retirement and working full time. Before we were bamboozled by the HGV sales misrepresentations and outright untruths we were able to pay bills and save for our future. We expressed to their timeshare sales staff multiple times that we had no interest in upgrading our membership and acquiring a second mortgage due to our limited income. They urged us to upgrade our timeshare contract, but we insisted that we weren’t in the financial position to do so. The meeting that was a “brief update of benefits” quickly became a torturous all-day affair focused on two main points.

When they sold me package they told me I can choose any property but they haven't allocated me any property and say it will get allocated a month before. I don't think any one should get into this scam. Stay away.

While the customer service rep was cordial and efficient, the company policies are designed to scam and avoid delivering. Terrible corporate policies. Promises the world; delivers 0. $300 loss to me. Deeply regrettable.

I wish I would have found these reviews prior to purchasing a promo package or at least before the 30 day cancellation policy. I tried several times to use our promotion package and there was never availability for where we wanted to go or the time we wanted to go. Paid $1695 and never used it.

Any time I call them I never can redeem my package. I tried already more than 7 times and there is always not available option (dates, location, etc.) or ridiculous options that are not acceptable. I stay on a call waiting for someone to pick up for 20-30 mins!!! Their agents (when they pick up) are not nice and arrogant!!! They just ruin Hilton's name completely. When am I going to redeem my package??? I am going to write to the Wall Street Journal and Bloomberg all kinds of reviews possible about this fraud company.

Hilton Grand Vacations took advantage of us, make no mistake. As a retired pilot in my 70’s, having served all kinds of people throughout my career; we never anticipated the level of deceit we were met with in this sales presentation. We were unaware that a required presentation was, in fact, a sales pitch for Hilton's timeshare program—a concept new to us as we only recognized Hilton as a hotel chain. During the presentation, we were subjected to a lengthy period of confinement, lasting over three hours. This prolonged period, coupled with the relentless sales tactics employed, left me mentally and physically exhausted. The presentation was intensely persuasive, focusing solely on my wife and me, without the presence of other guests. 

HGV is the biggest scam I've ever fell for. Being a Hilton Diamond I thought this would be a good choice, I was so wrong. It's lies after lies and they keep trying to squeeze more money. I had a follow up meeting today and they tried to get me to spend more money, the best part is that to do that they were an inch short of admitting that when I signed up I pretty much got scammed by their rep in order to sell old inventory, and I found out my maintenance fees go up 25% every year, which I didn't even know. This is a lot more money than booking the hotels myself, which on top of that would recognize my Diamond status while HGV bookings do not.

We went to a sales pitch meeting for Hilton Grand Vacations. The rep basically told me I was stupid for attending for only 10,000 point. He said I could have gotten 150,000. He was pretty insulting after I told him I wasn't buying.

We have some serious concerns and grievances regarding our "Time Share" ownership with Hilton Grand Vacations Club (HGVC). As elderly individuals, we feel it is imperative to express the extent of our disappointment and the various issues that have transpired during our association with HGVC. We initially purchased this supposed investment in the West 57th Street NYC property, presented to us as “fractional ownership" rather than a traditional "timeshare." We were assured that this form of ownership would grant us the ability to retain the property and pass it on to our children, unlike a typical timeshare where ownership ceases after a specific period. Additionally, we were told that there were significant tax benefits associated with fractional ownership, which were absent in the case of a timeshare.

Our interaction with Hilton Grand Vacations began with a cold call about a stay in Scottsdale, Arizona for free. Prior to accepting the offer from the representative, we were told that our “free” vacation was contingent upon attending a presentation that would last no longer than one hour. If we did not attend this presentation, then we would have to pay for the total cost of everything. Since we were assured that the presentation would be only an hour long, we decided to accept the offer. The presentation dragged on for five hours. Throughout that time, we had declined multiple offers that were made to us, but no matter how many times we declined we would still get pressured.

My husband and I’s experience with the Hilton Grand Vacations was nothing less than shocking. It was an absolute horrible experience. Let me start by saying we are Hilton Honor Gold members. My husband travels a lot for work and his first choice is to stay in a Hilton hotel. When we got the promotion email it sounded too good to be true. The promotion deal was 4 nights in Orlando for 336.38 total including fees plus 25,000 Hilton Honors points. Our son had a school event in Orlando so we thought this would be a great idea. I was also curious about the Grand Vacations Club since we travel so much. This was the first time I had ever signed up for anything like this. My husband had done one before and did not want to do it.

I cannot believe that Hilton Grand Vacations simply cannot get it together in any capacity. I have written to them four times demanding that my contract be cancelled over the course of the last five months. The most recent time, I sent it to the President of the company. As of last week, I got a brief, form email, stating they are reviewing my case. Really, it has taken you until the fourth communication to open a case. This is shocking to me. I am a teacher in Nevada, and in my profession, money is tight to say the least. I made the mistake of trusting that HGV’s employees would have their guests’ best interest in mind.

Our experience with Hilton Grand Vacations has been nothing less than shocking as we look back at what has happened over the last 4 years. They told us that it would be an investment since we liked to travel, that would save us significant amounts of money overall and emphasized access to Disney resorts. The sales presentation was exhausting to say the least; and no matter how many times we declined, another person insisted that we were making a mistake. They finally convinced us that this would save us money and allow us to travel around the world, but failed to mention anything related to hidden fees, increasing maintenance fees, and availability issues. All that aside, IF you decide to participate, you need to be aware that it is extremely expensive, and the costs seem to only compound.