Hilton Grand Vacations Reviews

This review is based off our frustration with Hilton Grand Vacations (HGV). We were initially contacted by phone offering us a discounted package to Las Vegas, in exchange for attending a short presentation. On February 12, 2023, we attended a presentation in Las Vegas. Eric **, the designated employee, spoke with us and attempted to persuade us by sharing his own positive experiences working for Hilton. He promised to help us achieve our desired vacation. We were shown beautiful destinations and were convinced that signing with Hilton Grand Vacations would provide us with incredible travel opportunities.

This is super unhelpful. We had a trip to Chicago last summer (2023) and at the end of that trip I got a survey call from Hilton Grand Vacations. The marketing lady almost convinced me to get a $224 package to be planned in next 11 months. And that particularly works best outside the typical vacation months. They provide a very little choices of destinations (2 or 3 places in the US). When this I tried to plan our trip to NY (as my family liked) and they said there's nothing available for the summer of 2024. So, it's a total net loss of $224 for me, as the package is non-refundable and expiring this summer. So, please consider carefully before you get such stupid offers from them (407-393-1616).

In January 2019 I made one of the dumbest mistakes of my life by wilfully signing up to have my bank account debited by HGV. Yes it is true "a fool and his money will soon depart." Please, please avoid these jackals.

IMPORTANT! Hilton Grand Vacations Vacation Packages uses deceptive marketing practices. They show you their top-of-the-line, very best resorts & nicest rooms, then they put you in one of their lowest-quality hotels when you book with them. I booked a Hawaiian vacation package with them in Waikiki Beach Hawai’i, based off the beautiful resort photos that they showed me.

I am writing this review to let the world know how frustrated I am with Hilton Grand Vacations (HGV). On Nov. 14, 2023, I was approached with an offer to attend an owner’s update. Despite declining the initial offer of a $300 American Express gift card, the sales representative persisted and increased the offer to $400, claiming it was not a sales presentation but an owner update.

We can concur with the others giving a 1 star rating. Our experience was at the Las Vegas location. Our sales rep (J.V.) was very nice, quite personable and as we have discovered very misleading. Be wary when they hand write notes and info, but won’t share it with you. We’ve discovered those are the misrepresentations (i.e. lies) they use as sales points. Since they won’t let you have those papers you have no proof of what you were told. Once your contract closes you can no longer get a response in any form from your rep. We’ve tried text, phone and e-mail to no avail. We have also found that in addition to the initial purchase price and annual maintenance fee you pay a booking fee and resort fees. How is this a bargain?

Don't do it. Worst financial decision ever made -- it's virtually impossible to book any stays, if you can even find a half-decent looking property at all. At this point, we would be happy to just be able to use our points to stay in one of the HGV hotel properties, but availability is almost nil. (rooms for paid stay at the same properties available though, so it's not like it's sold out). Add in a super clunky booking website and truly terrible, uninformed, unhelpful customer service and the whole experience has turned us off completely, not just on HGV but on Hilton Hotels in general. Going to use our points up and shift to a different hotel chain entirely. Don't have much hope on being able to use our annual HGV stay points, but we will persevere.

I came here to warn everyone to stay away, but it would appear the word is already out and likely people that come to this page do so after trying something that appeared great and ended up being bait...Long story short, it isn't what they say it is. RUN!!

We are extremely disappointed, frustrated, and angry regarding the timeshare ownership we have with Hilton Grand Vacations (HGV). We have written to request that HGV take immediate action to take back our timeshare contract with them due to HGV's breach of contract when it failed to live up to any of the expectations set by HGV's own sales team when we purchased our timeshare in November of 2021. It has been just over two years since we have become owners and with the passing of time, it has only become increasingly clear to us that HGV engaged in deceptive sales practices along with mental and emotional manipulation to get us to sign a terribly burdening contract. We have been misled, taken advantage of, and subjected to a series of unethical practices that have left us feeling trapped and financially burdened.

They are outright liars!!! Please run away immediately! Do not give your money to this place. They are vultures who want your money, but don't care about you! I have paid so much money and have never even used the timeshare. The maintenance fees are thousands a year! Please stay far away!

TERRIBLE IN EVERY WAY. Years of frustration. Now they are saying it takes 6-8 weeks to refund money we paid for our timeshare that was destroyed by Hurricane Ian...They make you pay knowing that, then make you wait until a certain amount of quarters have passed, then make you wait 6-8 weeks more.

Do not waste your money buying into this bait and switch. The other reviewers are completely accurate when they say that the salespeople outright lie to you. We've been owners for nearly 10 years. We were duped into believing that by upgrading our ownership we'd have the flexibility and access to enjoy more properties. We were shown a beautiful one-bedroom suite only to later discover that we actually downsized to a studio. Too late. We have no recourse.

I was scheduled to attend a demonstration/sales meeting today on site at a property through a marketing promotion. I'm a single, 58 year old woman. My daughter came with me as she and her husband have been considering purchasing but wanted to see what Hilton offers as we've always owned Marriott (who are fantastic). When we arrived at the sales presentation we were told because I have a boyfriend who lives with me, even though we're not married and he has no control or input on my financial decisions, that we could not attend the presentation. They then gave me a number to call Hilton to determine how they're going to deal with this situation. Apparently to see if they're now going to charge me the full rate.

We were part of Intrawest which turned into Embarc, which turned into this mess called HGV…absolutely no professionalism… from the get go. I knew when I spoke to a saleswoman 10 seconds in… Our beloved vacation destination with all wonderful memories were just that, memories. She was so tacky, told us we were going to get an amazing dinner for an hour presentation…To show up on our last day of our trip at 12:30 and don’t come inebriated… What?! I thought… this place is getting tacky, who says that? We were always left alone to enjoy our time, loved the cool classy demeanor of the Intrawest/Embarc staff (for 20 plus years). The stories get worse from our time there this week, but I’m over thinking about this horrible company…We’re going to hope that they keep our favorite desert getaway nice… (and just ignore the lack of professionalism) Finger crossed…

This company sucks! They use bait-and-switch tactics. When you make any reservation make sure it's a Hilton location. We were members with Diamond Resorts for years but the switch to HGV has been awful! They don't care about your complaints! It's been almost 5 months and I have no resolution. The trip we went on was at a third-party location but that was NEVER indicated. We were not given instructions about check in so I called 3x before and was told we would be emailed instructions that never came. When we arrived the door had a sticker that said "Advantastay".

I'm both a Max and Club owner. (Club is formerly Diamond) Diamond was bought by HGV. I went to a sales presentation to add to my Max points. I really enjoy HGV. Instead they lied and misrepresented the Diamond side of things. They said all the points could be used on the MAX site. That's a lie. Plus the Diamond website is VERY hard to navigate. I will NEVER add to my ownership with HGV again. The salesforce will mislead and lie. Yes I fell for it. I'm stupid. Now I'm stuck. But every time I go to another presentation, I will make sure I let everyone in the resort know....They will scam you. I'm visiting Hyatt next month. No More HGV.

From personal experience, do not waste your time or money with Hilton Grand Vacations. More like Hilton Grand Break Bank-cations. These people are awful and will deliberately lie out their teeth just to get you fooled into signing up with their so-called, “once-in-a-lifetime vacation package.” These people scam innocent people every day.

The service was great until we said not interested, then it went south. They became very rude. I would have recommended them up until that point. I will continue to stay at the hotels, but will not recommend anyone for the timeshare unless they become more professional when dismissing a client. Sorry we did not purchase.

My wife and I got suckered into attending one of their seminars. We were told they would get us an Uber, we would get gifts and the seminar would last for 2 hours. We ended up paying for our own Uber as they did not send one. They said they would reimburse me $30.00 which they did not. They kept us there for 2 1/2 hours and when we said we were not interested they did not give us any gifts. You would have to be very bad at math to fall victim to this scam. $74,000.00 and HOA fees every year. They tried to convince me that this would save me money in the long run. Maybe for someone who does not understand basic arithmetic.

Don't get in any of their hot tubs. It could kill you. My husband and I got sick from being in the hot tub at one of their properties. I had the flu and pneumonia. My husband was intubated and on life support. He was diagnosed with legionnaires disease which is a form of pneumonia. I called HGV to ask for a refund and I said, "That's the least you could do for my husband almost dying." The woman told me her dad died in November. While I'm sorry for her loss I don't know eggshells that had to do with me and the Hilton property having a contaminated hot tub. I hung up on her.

We wanted to join Hilton Vacation Club. We visited one and got a $1,700 extended invite that we could use for a year to try out a few clubs. We had a sales presentation at Hilton Grand Vacations Club on the Las Vegas Strip. We had a ‘closer’ that walked away from our sales meeting and practically broke my hand when he shook it. He was rude. He insulted me and my fiancé. He told us he had no time for us. That he would invite the other 340 million families to join their club. Insulting, rude and mean spirited ‘closer’ of the sales meeting.

As a single father doing my best to create cherished moments for my children, it pains me to recount the unfortunate series of events that unfolded, involving fraudulent actions on Hilton Grand Vacations' part that have left me in a difficult financial situation. Fueled by the prospect of providing my children with their first out-of-state family vacation at the Hilton Disney Resort, it quickly turned into a nightmare. Unbeknownst to me, my stay at the Hilton resort was contingent on participating in a timeshare sales seminar, a fact I was not informed of beforehand. The seminar was marred by a shocking statement from the salesperson, who callously remarked, "Hilton is going to take your money one way or another, so why not have the dream vacation you've always wanted."

We have been owners for 23 years and actually like Parc Soleil. However for any reason never agree to attend a presentation there. We were guaranteed 1 hour with 1 person presenting however after 1 1/2 hours + and 4 presenters I cut it off. We were guaranteed 80,000 points in 48 hours added to our account but it now has been 8 days and 4 phone calls later and still don't have them. Terrible customer service! If they ask to go to a presentation DON'T!

I am writing to outline my dissatisfaction and concern regarding the fraudulent practices I have experienced during my interactions with Hilton Grand Vacations. As a loyal Hilton customer, I expected transparency, honesty, and fair treatment, but unfortunately, my experience has been far from that. Thus far, I have experienced the following: misleading sales tactics to coerce me into purchasing a timeshare. Hidden fees and annual maintenance costs: I was not adequately informed about the extensive hidden fees and exorbitant maintenance costs associated with owning a timeshare. Lack of Availability and Flexibility: Despite assurances by their staff of flexibility and availability, I have encountered numerous difficulties in booking the desired accommodation and travel dates. Poor Customer Service: The level of customer service provided by Hilton Grand Vacations has been consistently subpar and not Hilton like at all.

We recently stayed at a Hilton and attended the required presentation. The sales rep told us there would be no pressure, we only needed to say yes or no at the end. Well, after saying 'no' numerous times, she would come back with another offer to try convince us to buy in. We were told, to her credit, that there were cameras watching her to make sure she was doing her job. I am sure they were listening in our conversations when she left the desk to get another offer from her boss!

I'm reading all the reviews and oh I can relate. We bought the package in chicago hilton a year ago. What a scam. We were sold the package of 4 days/3 nights plus points for 339.01 US. We asked half joking "what's the catch"? The lovely agent said "oh no catch at all". I asked if we can go to mexico, she said "absolutely!'. A few months ago we were looking at places to go and decided on Los Cabos, Mexico. That was not an option. We asked for our money back, the agent on the phone said not an option. We kept on getting emails to Vegas, but we never wanted to go to Vegas. I spoke to another agent and they said "Vegas is just a filler as we can't leave that section blank".

I wish I had a recording of the original phone call where they sold me on a promotional trip, because they told me two flat-out lies. Lie #1: They said that there would be a $200 gift card at the end of the presentation, but it was just a voucher for a night in a Hilton brand hotel. Lie #2: They said that when I redeemed my cruise with Royal Caribbean, that I would be able to sail from Galveston Texas. I just booked a cruise with RC from Galveston, only to call back a week later and be told that HGV wouldn't pay for it unless it sailed from Florida or LA. I called HGV today, and somebody claimed to have spoken to 2 supervisors who allegedly both said that "there's nothing we can do."

DO NOT take the proposed packages they offer. I joined Hilton Honors when I made a reservation last year for a trip. Then I was offered a 4 day/3 night vacation package at a reduced rate, as an introductory offer, which I took. Unfortunately, they did NOT tell me that I would be required to attend a timeshare presentation. I only found this out when I tried to book the trip, which I couldn't get the hotel I wanted - for starters. Then was told that I had to attend the presentation or I'd be charged the full rate of the stay. When I tried to get my money back for the Hilton package and cancel the trip package, I was told that I could cancel the hotel but the money for the package I had bought was not refundable. Thinking if Hilton actively scams people like this, I probably don't want to stay at their hotels anymore. Timeshares are a complete scam. Better to lose the money for the package than to go on vacation and get pressured into a timeshare.

I wish I had found these reviews before I purchased from HGV. For years they targeted me to purchase the non-refundable vacation package and each time I told them no. Finally purchased with plans to spend my birthday in Vegas. Bought tickets for four people, including me, thinking that everything was all set. Concierge called to, according to them, finalize my plans. They asked if I was going with my husband and when I told them no it's my kids and a friend, she told me I am not qualified for the vacation and they were going to refund my money. Going with my husband was not a requirement when I bought the package but it became one afterwards.

Salesman lied to me about a prepaid vacation package/w presentation. Scammed me into signing up for Hilton Amex Credit card to prepay over a few grand for a trip which details they lied about. Only to hear, "Oh sorry we can’t help you" after you took and kept my money. What goes around comes around. Will gladly sacrifice the couple grand to never see, hear or deal from them again. Horrible service and a disgrace to American Express which I’ve been happy with in past. Was promised a 3 bedroom and was offered a 1. Thought the timeshare rumors were bogus and untrue but I guess they are right. I hope Hilton cleans out their customer service and sales staff for people willing to not lie to you and actually help especially after someone prepays a year in advance. Steer clear or best of luck. Anyone doesn’t believe me I have papers from purchase to show it. I thought better of Hilton and its staff and disappointed is an understatement

If I were Hilton I would stop this company using their name. Big scam, do not even take their call. Once you pay your money, they call and call and call to get you to schedule a time to travel. Then when you try and call them back to schedule, wait on hold for over 20 minutes then when someone answers the phone their English is very broken and guess what there is no availability. Today received another call and was told "we try and tell you guys to book months in advance". A $225.87 lesson learned! **Side note, found a place to stay for 5 nights 6 days for just double what I paid to have 4 days and 3 nights and no presentation to sit through!

We are at a loss what to do now, our distrust of Hilton Grand Vacation, well earned, leaves us thinking we might need a lawyer. My partner and I were taken advantage of by their sales representatives, while in an inebriated state, celebrating our 10th anniversary in Las Vegas. A salesperson approached us and immediately bombarded us with offers about a timeshare she was selling. We were skeptical, and even informed the woman that we weren’t sober enough to make such an enormous purchase. She continued pressuring us and told us that it was okay that we had been drinking, but that we couldn’t tell the contract review officer.

This package seems great on the surface, however, you will not be able to choose a specific location even if it is a Hilton brand location and if you book your days for weekends, you will be charged up to $100 more per night. Along with the package price, this is the average cost of a anyways so in the end you are paying full price. You may as well save your money and cut your losses.

Very disappointed! These people are hustlers and liars. We were promised by the sale rep that there would be no presentation with the promotion we paid for. However that was a big waste of time and dishonest.

We are writing this review to express our profound dissatisfaction with Hilton Grand Vacations. Our journey has been marked by coercion, deception, high-pressure sales tactics, and a disgusting lack of transparency. To date, we have invested well over $15,000 in HGV. Despite our high payments, each time we try to travel we are forced to endure hours-long sales ploys where we are coerced into purchasing additional points with the promise of better availability and quality of service. NONE of their promises have been delivered, and it is high time that they terminated our contract. For four long hours we were misled into believing that the time shares being offered to us were valuable, and that they could even be rented out to cover the costs of this arrangement.

This is for the Time-Share Sales Promotion Package thing. Hilton cancelled my stay four weeks before my reservation date. Someone from Hilton called me to confirm the details, and when I informed them I'm unemployed they said I'm not eligible for a timeshare so they have to cancel the whole package. I asked to speak to a manager, and she said there wasn't one but she'd have one call me back Monday. Two weeks later I never heard from anyone but I got a reminder email for my stay; so I had to call back myself to basically have them cancel it with no apology and no sympathy from the customer service agent. I don't care about not being eligible. But what is absolutely absurd is that the sales person who sold me the package several months prior never bothered to check my employment status in the first place. Now I've wasted time and money making reservations and arranging with family to come with me for nothing.

We were pleased with the presentation and thought it was a good deal for some people, but just not for us. What I don’t like is the promised rewards for going to the presentation. We did get our promised points, but when I went to book my hotel to get my $100 reward, I noticed I couldn’t use it on Amy of the Hilton Brands (Hampton, Hilton Garden, Embassy Suites, etc.). What a rip off. The only Hiltons are in big cities where you don’t get breakfast and have to pay for parking. We planned on using it as we travel, nothing along the freeways. What a rip-off!

Anyone thinking about doing business with Hilton Grand Vacations should think long and hard about your decision. I can tell you from personal experience, it is not worth all the money you will throw away as you will never get any return. We attended a presentation in March 2019 and were harassed relentlessly by their salespeople. All the benefits they touted during this presentation seemed like a best-case scenario when it came to travel and what we were looking for. However, after that purchase, we were quickly invited on a trip to Vegas which we agreed to, but it came with another mandatory presentation. Our salesperson told us we didn’t have enough points to travel to Hawaii, which was confusing because the first set of salespeople said this was the perfect package to go to Hawaii every year for 7 nights. Long story short, they continued to harass and pressure us into an upgrade.

My family and I were at our hotel on vacation when a Sales representative approached us during breakfast and told us about the prepaid package and that we could stay anywhere in the US for cheaper as long as we stayed at a Hilton Branch. I constantly asked the representative if we could go anywhere in the US and she reassured me countless times. Now we are planning our vacation and decided to call to find out there are only specific locations that they have. After finding this out we asked if it was possible for a refund and were told that the grace period ended. We were truly offended by how we got lied to and aren't able to get our money back. Don't ever trust any of these prepaid packages and things like this.

I joined when it was Diamond Resorts and was on the Sampler package. I enjoyed many of the vacations we went on with my family; however, since the acquisition I am on hold for hours being bounced around from department to department. I went to my presentation and checked in early. I waited 40 min and then 30 min past the time my presentation was supposed to begin Brandon ** at the Lake Tahoe location didn’t even introduce himself, handed me a post it note and said you need to call them. I said I am here for a presentation not to be on hold on a phone call with a department that no longer takes calls…I have been on hold for almost an hour as I write this review. He was rude to me and had a major attitude saying I couldn’t attend if my husband wasn’t present. I called the sampler department and made a note he had the flu and wouldn’t be able to attend.

Hilton Grand Vacations are a scam. I have never been able to use my timeshare for many odd reasons - not my booking window, get bounced around 10 times if you call them, they start withdrawing money from your account without permission. If there is a dispute they stop you from booking. It is one of the biggest scam. Don’t waste your hard earned money. These timeshares - Hilton Grand Vacation are scammers.

Bought the package in 2017 when they had available club I could stay in in my state if I just wanted long weekend. RCI had availability in 3 states where I wanted to go. Rules changed & I couldn't use points at regular Hiltons, only high end resorts they can't keep occupied. Then rules changed again. Closest place I could stay was 10 hour drive or flight from home. No longer was there scattered rci availability in 4 states I needed to go, even though they were available the year before. Guess that reimbursement from hilton to rci slow to recover & not worth the pay because not many rci's available currently.

Buyer beware…Came in for a grand vacation presentation and was totally appalled that we were only allowed to stay in a subpar Hilton with poor service poor management and breakfast cost $35 a person. When we asked why they didn’t put us up in the embassy suite, where the presentation was, they said there were no rooms which was not true (because I looked it up) And breakfast would’ve been free….

I always heard these packages were a scam but I still fell for it. DON'T believe it will be different for you. We were told we would be staying at one of their Vacation Condos. The Liberty in South Carolina. Except when it came time to book it was never available. They gave me lots of different options none of them the Grand Condo. Instead they put us up at a Double Tree in Myrtle Beach that was under construction. No one ever told us it was under construction. Instead we fly into find out that where we have been put up by the Dream Team is a construction site. No Amenities, No restaurant and they were still moving in furniture in to the rooms we stayed in.

Hilton sales reps can lie to you, It’s in the paperwork that they manipulate you into not reading. They will tell you that it’s cheaper than any other way to vacation. It is not. They will tell you that you can go anywhere anytime, but you will get better rates and availability by calling the resorts directly or using a site such as AirBnB or VRBO. If you go to a Hilton timeshare presentation, they are trained to hold you until you are exhausted and will sign anything just to leave.

Funny that I clicked on "Recent" reviews to read and 99% are dated 2013. I suspect there are a whole lot more as this is a bait & switch deal if ever one existed. I called to book our 4 day/3 night (to attend the sales presentation etc.) and finally got a date that was available. I confirmed with the agent, James, that I would not pay a daily self parking fee and he said, "Oh, I hear you." I checked the Hilton Myrtle Beach website while on the phone with James, and I took a screen shot of their page that showed: "Parking Free - show details. Self Parking free. Valet parking extra charge."

They promise you a lavish vacation at a fraction of the cost so they can offer a timeshare in one of their properties. The only obligation is a mandatory 2-hour presentation during your stay. When they offer the vacation, they use high end properties as bait then, when it is time to reserve a room, like magic those properties are not available anymore.

I would select "negative five stars if possible!" I am a disabled Marine Corps veteran of 27 years, my wife and I are struggling to make ends meet even with retirement and working full time. Before we were bamboozled by the HGV sales misrepresentations and outright untruths we were able to pay bills and save for our future. We expressed to their timeshare sales staff multiple times that we had no interest in upgrading our membership and acquiring a second mortgage due to our limited income. They urged us to upgrade our timeshare contract, but we insisted that we weren’t in the financial position to do so. The meeting that was a “brief update of benefits” quickly became a torturous all-day affair focused on two main points.

When they sold me package they told me I can choose any property but they haven't allocated me any property and say it will get allocated a month before. I don't think any one should get into this scam. Stay away.

While the customer service rep was cordial and efficient, the company policies are designed to scam and avoid delivering. Terrible corporate policies. Promises the world; delivers 0. $300 loss to me. Deeply regrettable.

I wish I would have found these reviews prior to purchasing a promo package or at least before the 30 day cancellation policy. I tried several times to use our promotion package and there was never availability for where we wanted to go or the time we wanted to go. Paid $1695 and never used it.

Any time I call them I never can redeem my package. I tried already more than 7 times and there is always not available option (dates, location, etc.) or ridiculous options that are not acceptable. I stay on a call waiting for someone to pick up for 20-30 mins!!! Their agents (when they pick up) are not nice and arrogant!!! They just ruin Hilton's name completely. When am I going to redeem my package??? I am going to write to the Wall Street Journal and Bloomberg all kinds of reviews possible about this fraud company.

Hilton Grand Vacations took advantage of us, make no mistake. As a retired pilot in my 70’s, having served all kinds of people throughout my career; we never anticipated the level of deceit we were met with in this sales presentation. We were unaware that a required presentation was, in fact, a sales pitch for Hilton's timeshare program—a concept new to us as we only recognized Hilton as a hotel chain. During the presentation, we were subjected to a lengthy period of confinement, lasting over three hours. This prolonged period, coupled with the relentless sales tactics employed, left me mentally and physically exhausted. The presentation was intensely persuasive, focusing solely on my wife and me, without the presence of other guests. 

HGV is the biggest scam I've ever fell for. Being a Hilton Diamond I thought this would be a good choice, I was so wrong. It's lies after lies and they keep trying to squeeze more money. I had a follow up meeting today and they tried to get me to spend more money, the best part is that to do that they were an inch short of admitting that when I signed up I pretty much got scammed by their rep in order to sell old inventory, and I found out my maintenance fees go up 25% every year, which I didn't even know. This is a lot more money than booking the hotels myself, which on top of that would recognize my Diamond status while HGV bookings do not.

We went to a sales pitch meeting for Hilton Grand Vacations. The rep basically told me I was stupid for attending for only 10,000 point. He said I could have gotten 150,000. He was pretty insulting after I told him I wasn't buying.

We have some serious concerns and grievances regarding our "Time Share" ownership with Hilton Grand Vacations Club (HGVC). As elderly individuals, we feel it is imperative to express the extent of our disappointment and the various issues that have transpired during our association with HGVC. We initially purchased this supposed investment in the West 57th Street NYC property, presented to us as “fractional ownership" rather than a traditional "timeshare." We were assured that this form of ownership would grant us the ability to retain the property and pass it on to our children, unlike a typical timeshare where ownership ceases after a specific period. Additionally, we were told that there were significant tax benefits associated with fractional ownership, which were absent in the case of a timeshare.

Our interaction with Hilton Grand Vacations began with a cold call about a stay in Scottsdale, Arizona for free. Prior to accepting the offer from the representative, we were told that our “free” vacation was contingent upon attending a presentation that would last no longer than one hour. If we did not attend this presentation, then we would have to pay for the total cost of everything. Since we were assured that the presentation would be only an hour long, we decided to accept the offer. The presentation dragged on for five hours. Throughout that time, we had declined multiple offers that were made to us, but no matter how many times we declined we would still get pressured.

My husband and I’s experience with the Hilton Grand Vacations was nothing less than shocking. It was an absolute horrible experience. Let me start by saying we are Hilton Honor Gold members. My husband travels a lot for work and his first choice is to stay in a Hilton hotel. When we got the promotion email it sounded too good to be true. The promotion deal was 4 nights in Orlando for 336.38 total including fees plus 25,000 Hilton Honors points. Our son had a school event in Orlando so we thought this would be a great idea. I was also curious about the Grand Vacations Club since we travel so much. This was the first time I had ever signed up for anything like this. My husband had done one before and did not want to do it.

I cannot believe that Hilton Grand Vacations simply cannot get it together in any capacity. I have written to them four times demanding that my contract be cancelled over the course of the last five months. The most recent time, I sent it to the President of the company. As of last week, I got a brief, form email, stating they are reviewing my case. Really, it has taken you until the fourth communication to open a case. This is shocking to me. I am a teacher in Nevada, and in my profession, money is tight to say the least. I made the mistake of trusting that HGV’s employees would have their guests’ best interest in mind.

Our experience with Hilton Grand Vacations has been nothing less than shocking as we look back at what has happened over the last 4 years. They told us that it would be an investment since we liked to travel, that would save us significant amounts of money overall and emphasized access to Disney resorts. The sales presentation was exhausting to say the least; and no matter how many times we declined, another person insisted that we were making a mistake. They finally convinced us that this would save us money and allow us to travel around the world, but failed to mention anything related to hidden fees, increasing maintenance fees, and availability issues. All that aside, IF you decide to participate, you need to be aware that it is extremely expensive, and the costs seem to only compound.

Please don't buy any vacation package from Hilton, It is a Scam, Hilton is making money on poor people who does not understand the meaning of Timeshare. Hilton is very smart they don't market as Timeshare but they change the wording and say it as Hilton Grand Vacation. Then when you visit a location they will make you to upgrade and take the money from you. and if you don't upgrade in certain time frame we lose the money as well. I lost $1700 and stuck with a timeshare with yearly maintains fees and club dues even if you don't own it for a year you need to pay club dues. I wish someone could tell me how to get out of my Hilton Vacation timeshare. I am so disappointed. How could a reputable hotel could can scam a customers in so many ways.

We feel like we need to share our concerns regarding our membership with Hilton Grand Vacations/Diamond Resorts. How they can claim to provide owners with memorable experiences during their presentations, and then create unnecessary anxiety and disappointment is beyond reason. It is disheartening to feel that our golden years are burdened with stress and frustration, particularly considering our advanced age and health issues.

We have been Hilton Grand Vacations Owners for a few years now, we continue to have issues to the point that we have written the President of the company to intervene on our behalf. What we are finding is that there seems to be a pattern of “overselling” the product; to the point where you never have “enough” to fulfill the most basic vacation. While traveling on a discounted package that required a “presentation”, as a result, we were subjected to a high-pressure sales pitch. This led to us purchasing HGV property at the Parc Soleil resort in Orlando.

As owners of Hilton Grand Vacations Club, it has become abundantly clear that the timeshare package was misrepresented to us in an egregious manner. We were told that what we were offering us was an investment in property that would provide us with rental income as well as the ability to travel to any Hilton resort at a discounted rate. Instead, what we have is a predatory agreement that is significantly more expensive than we were informed of. They gave us a haphazard demonstration of how our points would work and then told us our maintenance fees would be $758. At no point was it mentioned that our maintenance fees would increase over time, nor would they continue for our lifetime. We were rushed through this process, and there is no doubt that crucial information was withheld from us.

Our Hilton Grand Vacations experience is a stark reminder to approach doing business with them with extreme caution. What they sell as a real estate investment is a pyramid scheme in disguise. The initial presentation was a deceptive web of promises that ultimately led to profound disappointment. Their tactic of holding attendees' driver's licenses hostage during lengthy presentations is not only unprofessional but also emblematic of the high-pressure tactics they employ. The profitability of the property they boast about is non-existent, and booking exclusive rooms is a tedious process, far from the hassle-free experience they advertise.

Our journey with Hilton Grand Vacations started off so promising, but it quickly took a turn after a mandatory meeting we attended in Orlando. The opportunity seemed legitimate, so we agreed to accept an offer for a discounted stay. What ensued was a combination of lies, pressure, and deceptive sales tactics designed to trap us in a contract that was poorly explained. The pressure that we experienced during the meeting was compounded by the many falsehoods told to us by the HGV sales staff. For example, we were told that there were over 100 resorts worldwide that we could reserve without paying reservation fees and the partnership with RCI would grant us access to worldwide travel possibilities.

Our experience with Hilton Grand Vacations has been riddled with what we consider to be misleading depiction of the timeshare to omission of legal disclosures, to the point of calling it fraudulent. To date we have been unable to utilize the points we are paying for despite our best efforts. We were told that the points we purchased would be more than enough to satisfy our travel habits, but this is clearly not the case.

As an active military family with 21 years of dedicated service in the Air Force, we expected to be treated with honesty, integrity, and respect. Hilton Grand Vacations has turned a blind eye to that and have deceived, taken advantage of, and manipulated us. We were invited to a 45-minute to an hour-long presentation in exchange for a “free” 3-night, 2-day stay at a hotel in Las Vegas. During this presentation, we were set up with a sales representative who refused to take no for an answer. We had repeatedly shown and expressed our disinterest, yet they did not care. He continued to go on about how this is the cheapest way to travel and told us about all the benefits we would receive. Since he would not let us leave, we decided to sign, as we felt this was our only option. We had been there for HOURS, and were tired of the pressure that was applied.

In recent years, our experience with Hilton Grand Vacations has taken a nosedive. We've been with the company since 1997, but after 2016, things have gone downhill. There's been a series of broken promises, high-pressure sales tactics, and a lack of transparency that's shattered our trust. We were promised rental income to offset the hefty costs of timeshare ownership. Turns out, that was just smoke and mirrors. There was also the assurance that our membership would let us travel all around the world. That hasn't panned out. The dream of exploring new destinations feels like a fantasy.

Hilton should not have this group use their name. It’s a sham. My account does not work. When I requested they call me I got an error code and when I called they said they had high call volume at 6:24 on a Sunday and can’t answer the phone. Shame on you Hilton.

Our encounter with Hilton has left us terribly disappointed and has raised serious concerns about the integrity of this company. The accommodations and activities promised during the sales meeting turned out to be unattainable, rendering our timeshare practically useless. The misrepresented ease of reservations and the quantity of units furthered our frustration. Information about hidden fees, the long-term financial impact, and Truth in Lending obligations were withheld from us. The claim that any Hilton location is available for the use of private owners was misleading, restricting our access to Hilton hotels significantly. Cost savings, discounts, and perks associated with timeshare ownership were exaggerated, painting an inaccurate picture of the benefits.

I am disgusted with Hilton Grand Vacations! I recently sent a letter to their Corporate office about several issues I’ve had only to receive an email from a Quality Assurance Manager that only exasperated me further. I have been a lifelong customer of Hilton's and have always believed in the values and promises that Hilton stood for. However, recent experiences have revealed a side of the brand that has left me utterly disenchanted, disgusted, and forever estranged. My issues have included my points being credited to another cardholder’s account. The call made to resolve this issue cascaded to them offering me a 3-night trip to various locations for about $200. I believed this was a generous offer for a minor mistake, but it was a marketing trap set on behalf of Hilton Grand Vacations.

We hope someone else reads this and finds our story as a warning. Hilton's sales team lies to you! My wife Barbara and I were gravely disappointed with the lack of trustworthiness of the Hilton Grand Vacations sales team. While purchasing what we thought was a vacation package, sales representative Craig ** repeatedly reassured us that we were not purchasing a timeshare. He explicitly stated that we would not be tied to the timeshare in the same way as typical timeshare owners. It is now crystal clear that those assertions were blatantly untrue, and we feel stung by the deception that we experienced.

As a long-time Diamond Resorts owner, I was initially satisfied with the quality of service and availability. However, a sales presentation in 2019 left a lasting negative impression on me. The sales team for the "Hawaii Collection" package presented me with dishonest information and swindled me into a package that I did not want or need. This unethical behavior has soured my opinion of the company and I believe it is fair for my contract to be terminated.

We were conned into purchasing a timeshare with Hilton Grand Vacations and have not been able to use it once. There's no availability unless able to take 7 day vacation even when looking a year or two ahead. Every time we try and use any portion of the 'benefits' they want another $150 fee. Customer service doesn't know how to guide through website. Website is horrible to navigate and find any information. Points only cover 20% of any cruise, flight or car rental. And even with that they then want $150 fee to 'convert' the points. Biggest regret I have is getting involved with Hilton Grand Vacations.

As a past Intrawest Club Member and most recently Embarc member I feel like we've been bounced around like a tennis ball. I have been on hold for over 1.5 hours (still waiting) to speak to someone about options for booking a vacation. Apparently there is nothing available and the only way I can get what I want is to upgrade my status with Hilton Grand Vacations. I have $5K worth of maintenance payments and a week saved that I am unable to use during the time I have booked for vacation. Do not be sucked into this vacation ownership program.

The sales associates for Hilton Grand Vacations/Diamond Resorts will lie to your face. I'm embarrassed that my wife and I fell for their sales pitch. We thought we were buying into something that we could use with our family for years to come, but instead, we took on loan payments and maintenance fees that go up every year. With the increased maintenance fees we had to deal with decreased availability every year.

We are so disappointed with Hilton Grand Vacations; we have reached out to them and to date have heard nothing back from anyone at the company. Ultimately, we requested the termination of our timeshare contract as well as the refund of our down payment. Our dissatisfaction stems from numerous issues that have come to light, highlighting a severe breach of trust and integrity on the part of Hilton Grand Vacations. We trusted them because of Hilton’s reputation, but this has been severely tarnished given the circumstances we have experienced.

A Diamond timeshare salesperson pitched us in exchange for free parasailing. They threw in other incentives and again we told them that we didn’t want to move forward and so she started asking what kind of vacations we wanted to give our kids. Then she became rude and began questioning our parenting and the kind of life we are providing for our children. I got up and told her how beyond offensive she was and that we were leaving and not interested. That is when the manager came out apologizing and offered us 10 free weeks anywhere in the world, the amount monetizing about what the entire timeshare was worth.

Their salespeople told us that our maintenance fees wouldn’t increase anymore because Hilton had acquired Diamond. Immediately after the upgrade, our maintenance fees went up by over $2000. They also lied to us about our ability to convert our timeshare points into Hilton Honors points and about how we could supposedly rent out our bookings to offset the cost. They have lied to us at every turn. This is clearly a scam.

We received a verbal denial from Hilton regarding our request for a full cancellation and deeding back of our timeshare. They insist on resales as a solution, which is unacceptable to us. We do not wish to have any other unsuspecting buyers swindled into this shady business practice. We implore you to look into this company's business model and strategies to convince unsuspecting owners of this deceived property ownership. We are completely shocked at the rise in maintenance fees we received without prior warning. Unfortunately, your company didn't mention this, so we are completely unaware of the impending costs. And now, you have the audacity to demand another $1,195.37 for something that we cannot use or plan to use accordingly, given the difficulty in finding a resort during our desired times.

When we purchased with Hilton Grand Vacations (HGV) the financial benefits of the timeshare were heavily emphasized, but the reality didn't align with what was presented in the contract. When we expressed our financial constraints, our salesman Robert's demeanor shifted, and he probed into our personal financial details, even asking about military service and retirement benefits.

NEVER purchase real estate (or credit in it, as HGV sells) without a real estate attorney! I was told that I was forbidden from utilizing one but Hilton has one. That was enough for me to walk but read the many MANY reviews if that's not enough incentive for you. Sooo many red flags in the presentation. Save yourself.

I attended a HGV presentation in Virginia Beach, VA on December 29, 2023. I was promised points and $200.00 off my next Carnival cruise. We completed the entire presentation and tour of the property, which took approximately 3 hours. After I told them that I declined and was going to continue traveling about 40+ days per year on my own, the whole atmosphere changed. I did not receive any of the gifts that was promised, especially the $200 toward my next Carnival cruise. That's 3 hrs of our time that we will never get back. Never again!

This experience has been horrible. We were told that we're not obligated to buy anything. When they couldn't sell as the pitch, they brainwash our kids telling them that we are bad parents for not taking them on trips. The manager has no sense of compassion and no respect. This timeshare is not for everyone and I'm sure it's a low number of people do purchase it. Don't be fooled by them.

I recently had a regrettable experience with HGV and feel I need to warn others. I attended a presentation in Oct. 2018 in Las Vegas, after being offered a $99 vacation package. The presentation, a 1-hour commitment, stretched far beyond that, creating a chaotic environment. The representative capitalized on my dreams, weaving a boldfaced lie about traveling to Ireland with the timeshare, preying on my desire to visit the land of my ancestors.

I purchased a time share through a sales pitch while on vacation in Orlando on October 2017. From 2017 - 2023, I have paid the Hilton Grand Vacation Club more than $36,000.00. Most currently, I was influenced by the Hilton GV sales team while on another family vacation, to upgrade my current ownership (Orlando) to a time share in Las Vegas. I agreed and signed up. The extra cost for the upgrade was ~ $9,000.00. Following the Hilton merger with Diamond Club, it became increasingly difficult for me to book reservations, therefore I decided to sell my interest in the HGV Club as it no longer met my travel needs.

My family and I stayed in Lake Tahoe in August at the Hilton Garden Inn. We had a great experience and then became aware that Hilton Grand Vacations had a location in Lake Tahoe. Due to our love of Lake Tahoe and our loyalty to Hilton, we sought out the sales representative for Hilton Grand Vacations preview trip. We had not considered a Hilton timeshare for quite awhile but the Tahoe location made us reconsider. When we were with the sales representative, our daughter was with us and we specifically talked about whether or not our daughter could come with us on the trip. We were explicit in our desire to come to the Lake Tahoe location. We were advised that our daughter coming with us on the trip was not an issue.

After spending THOUSANDS of dollars on a Hilton timeshare, we wanted out, because it was nothing like what was promised to us. Now that we have begun telling Hilton that we want out, we have been told that our only options are to pay for it anyway for the rest of our lives, or to let it foreclose. If you want to overpay for shoddy accommodations, then sit with a Hilton timeshare salesman for six or seven hours. They will dupe you, too!

A year ago I booked a three day trip to Palm Springs for $400 if I went to a timeshare talk. I bought plane tickets and everything and I called them numerous times to find out where we’d be staying, only to be told after months that there were no available places to stay in Palm Springs.. I called their office numerous times, I asked to speak to a supervisor and I was told he did not want to talk to me! She said my options were to go somewhere different or cancel, so already having plane tickets I decided to cancel and now I wait to see if I will get refunded..:-(((, Very disappointed in this business!!! I will never do business with them again!

DON'T GO WITH DYMOND RESORTS/HGV. Wouldn’t even recommend this to my worst enemy, the whole thing was a setup from the beginning. Was told to lie about income and marriage status just to see the presentation…which was all a joke. The one who sold the dream idea to me at the Cancun resorts said the points are equivalent to dollars. So if I wanted to book a room that’s worth $200 it would be 200 points give or take a few. Was told the club fee was $932. Then it changed to $1850 with no real explanation. THEN for 10k over a term of 10 years I would get 55k points. To book a room it’s a minimum on 30k points soooo to spend almost $11,100 to vacation somewhere one time out of 10 years is ridiculous. And I've been having the hardest time reselling/finding a creditable attorney.

We purchased a timeshare from a salesperson named Sofiane. He lied to us about the costs and availability. We have since realized that the timeshare is simply a way for Hilton to overcharge for the same rooms. We would recommend that anyone who attends a Hilton timeshare presentation record everything said and, if presented with paperwork, make sure that what is on the contract matches what the salespeople say. Hilton salespeople are pushy and will lie about what you are buying. We have come to realize that our last vacation would have cost $1000 LESS had we not been paying for a timeshare. We never can find a place to stay at our favorite destinations because of the lack of availability. We have a paid a lot of money and have received no benefits!

My wife and I made the mistake of signing up with HGV. At the presentation everyone made it look so fun and easy but this has not been the case. Upon reviewing the paperwork we notice the interest rates were different than originally discussed making our monthly payments much higher. Also received a bill for an "activation" and other fees that was never discussed prior to signing, not including the cleaning fee. Tried to get a hold of someone to explain but it was impossible to get a reply. Tried to canceled because of discrepancy and again it was impossible to get a reply. They say we value our members and we are always available for you but they have proven otherwise. It seems to me like is more important for them to get their commission that actually serve the members who are paying a ridiculous amount of money.

"Horrible" does not begin to describe Hilton Grand Vacations. Despite all the promises their salespeople made, my husband and I have never once been able to actually use our Diamond Resorts points to book a vacation. They have taken thousands of dollars from us and have given us NOTHING in return. They had us attend an “orientation” to learn how to use it...where they tried to pressure us to buy more points and double our payments. That would supposedly “fix” our booking issues. This is a scam. Do NOT get mixed up with one of their timeshares.

Ownership or timeshare is not worth the money it costs, in the least bit! Terrible program, not flexible at all, so many miscellaneous costs, ridiculous maintenance fees, and so many restrictions on how to use the points!!!!

My husband and I signed up for a timeshare years ago. My husband died in June of 2023. Unfortunately, I cannot find a copy of the contract. HVC is no help at all. They don’t even have a copy of the contract.

We have been Diamond/HGV owners for almost a decade, and our experience has been nothing short of awful. Our enthusiasm for luxury vacations quickly turned into frustration and regret due to the company's deceptive practices and unfulfilled promises. Availability has always been a major issue. After assurances from salespeople that it would never be a problem, our attempts to book were a constant challenge and disappointment. The owner update meetings turned out to be nothing more than ploys to promise and pressure us into more contracts rather than being truthful and actually helping us.

I was sold a 3 night 4 day package during one of the 211 days I stayed last year in a Hilton property. I have tried to make reservations to use this package on several occasions, but dates were always unavailable. Recently I was called by a representative and tentatively booked a date. I was supposed to get a call back the following day after I reviewed the accommodations. The hotel was oceanfront, but the rooms were not even ocean view. They did not call back to confirm so I called them. They told me there would be a cancellation fee which I refused to pay. A phone call later the fee was waived. I requested to be put on the no call list, and told them to keep the $200 + dollars I paid and never call again. I am not sure about my Hilton points, hopefully they are redeemable for merchandise because I hope to never stay at another Hilton property. Sign me "Former Hilton Diamond member".

I have been a loyal Hilton customer for two decades. I always use Hilton for my business and vacation travel, but no more. I am also an elite member with HGV, but will be selling after today. All I asked from Hilton was to help me book my son's honeymoon stay, but they refused. We've invested over 100k with Hilton and this is how we get treated? Unacceptable.

This timeshare that we bought into was a complete money pit of yearly fees that increased every year and we were never able to vacation anywhere in Hawaii (Maui) with the timeshare we bought into. There were never available dates and the cost was exorbitant with each year. All the fees they hit you with and never disclose in their 5 plus hour sales pitch as well as using points towards maintenance are a sham. This actually never works. Do not buy into a timeshare!

I am writing this review in hopes of warning others about the financial burden my family has endured due to our ill-advised decision to invest in a timeshare with Hilton Grand Vacations. Our consumer rights were disregarded, leading us down a decade-long path of regret, deception, and hardship. This started with a telemarketing call offering my husband, a military member, a "free" trip to Las Vegas. During our visit to HGV on the strip, we were tricked into purchasing a timeshare we didn't need. We were promised value appreciation and easy resale, but this was far from the truth.

I was offered a Grand Vacation and was hesitant to book. I was repeatedly told as a ** it is fully refundable. I was not told about the time share presentation at the time of booking, it was only upon my own research that I found this. When I called to cancel they told me it could not be canceled as it is not refundable. I mentioned that I was told repeatedly that it was and they told me I could not cancel. They would just extend. Beware the conditions they tell you on the phone are likely not true.

It is a scam. The terms and conditions are hidden very deep. The operators will not inform you if you are not eligible for certain offer they gave and trap you into spending several times the money than what they offered you.

I share my story with you as a cautionary tale, a warning to those who may be enticed by the promises of timeshare ownership. Please know, it will be NOTHING like what you are told. My journey with Hilton Grand Vacation began innocently, with a reservation for a work trip and the allure of earning extra Hilton points. Little did I know that it would lead me down a path of unexpected timeshare purchases and countless mandatory presentations. The constant pressure to upgrade, the lack of information regarding maintenance fees, and the long-term obligations were never disclosed.

Hilton reps, from the timeshare sales people to the phone reps, have all been dishonest. If you want to overpay for dirty rooms from a company with questionable ethics, then you should sign up for a Hilton timeshare. If you want to spend THOUSANDS of dollars for something that can be had for a fraction of the cost, then you should sign up for a Hilton timeshare. If you want to be an unhappy customer for the REST OF YOUR LIFE, then sign up for a Hilton timeshare.

I booked at Hilton Hotel and these scammers transferred me to the vacation package which the salesman said I can book any of the hotels and the days I wanted with the vacation promotion. LIES.... You get the hotels and days they have available in this vacation marketing promotion. I haven't gone on my trip yet because the hotels available only have double beds and I wanted queen beds. Also, they called me so much within the first month that I blocked all the numbers. They can keep the $230 prepaid cost I paid upfront, just to stop harassing me. If their marketing team is so dysfunctional because my timeshare presentation, that lets me know it's a bad service. I booked a weekend stay at the Loews Hotel and ❤️.

I was sold the timeshare with details of how I could use it for great vacations and quick getaway weekends. Fast forward to my new member orientation (after the grace period to cancel) and it is explained to me that the salesman lied to me. I would need to pay an additional $21k in order to use the features that I was sold. The only response I received from the Hilton representative was "it was probably a Diamond salesman, sorry". So now I am out $17k for something I can't even use as described. RUN>>>RUN AWAY AND DON'T LOOK BACK!!!!

Don’t get caught up with Hilton and their marketing offers. We had a trip booked, but due to COVID we had to cancel. When we called, they talked us into a discounted package to stay at a choice of 3 of their resorts for $100. This required us to attend their vacation ownership presentation. BIG MISTAKE! 8 hours later, we were timeshare owners.

They’re just as bad as Diamond Resorts was. They have taken $11,000 of my money over the years for a timeshare I have never been able to use a single time. And now they are asking for more money just to give the useless thing back to them! Don’t let the Hilton name fool you. NEVER buy one of their timeshares. It’s nothing more than a money pit.

Avoid to use them!!!! I tried to book hotel with my card credits last night, and the hotel front desk transferred me to Hilton Grand Vacation sales to sell me the “package”. I told them the exact travel dates, and the sales told me I can use this package at that time. I asked if I need to pay extra or start a credit card. She told me no, I can use this package in the next 6 months without extra charge. I purchased it since it was a really good deal. But when I tried to book my stays online today, the disaster happened:

I had purchased a getaway thru Hilton Grand Vacation for 3 day stay and a presentation for week of November 12th in Orlando. Had a family emergency the week before and needed to reschedule. Took me 2 days to get thru to customer service. Once I did was on hold for 75 minutes and was told I would have to forfeit the reservation. I lost $199 that I had pre-paid. Very disappointed that there were no options to even discuss for new dates. Also, very disappointed in Hilton which I have been a loyal customer of for 30+ years. This will be the absolute last time Hilton gets a penny from me and I hope the $199 they kept is worth it. I will look for other options with companies that care about their loyal customers.

We attended a presentation on January 9, 2023 to determine if we wished to make a purchase. We chose not to do so. Upon departure we were given a voucher for up to $200 to be used within 6 months at a Hilton property. We had to choose which brand up front, which I thought was unusual and frankly unnecessary as long as it was a Hilton property. When we started to use the voucher, we realized 2 things. First off we had not stayed at the Brand that was specified on the voucher. Second and more importantly, we realized that the voucher was dated to expire on 7/09/2022, not 2023. Thus it was no good for us anyway.

I'd like to start by addressing my initial contact with Hilton Grand Vacations. I was PROMISED a reduced rate to stay at one of their locations, which transpired however it led me into an expensive, frustrating, and disappointing experience. First, I had a horrible motor accident the morning of the presentation that left me in a wheelchair, dirty and bloodied and when making the attempt to reschedule the presentation, the promised reduced rate was then threatened to go to the original price I was unable to afford. Therefore I sat for over 2 hours tired, in pain, dirty, and bloody with no one addressing my current state. This interaction with them has led me to an unnecessary, debt-inducing problem that I have been unable to use for more than 2 years now because of their lack of availability or ease of use with the points I purchased.

We did a presentation last year in New York but ended up finalizing our purchase through the Orlando office with a promotion we were offered that we did not get at the NY presentation last year. We just came back from our second trip at the Crane in Barbados and it was nothing but fabulous. Everyone from the concierge, parking attendant, to housekeeping was warm and hospitable. My husband's gold bracelet fell behind the sink after brushing his teeth and maintenance was to our villa in minutes to get behind the cabinet and retrieve it for him.

They don't deserve a 1 star at all! Hilton had a promotion and it was a good deal. When I tried to book my reservation, they told me it's not available. The representative told me I can book at any time and didn't mention anything about booking 6 months in at advance. I didn't know it is non- refundable and part of the timeshare. This was my first timeshare. Since I couldn't get a refund, I decided to use it this year for my birthday. The tour was supposed to be 2 hours long. It was at least 6 hours my husband and I were there because they kept trying to convince us to buy the timeshare. They send their top leadership to try to offer us a discount, we kept telling them we can't do it at this time. Then we thought we were done.

Early this year when I booked a Hilton Hotel for a wedding. I got offered a 4 day 3 nights deal for 350. I was told we could go anywhere and book within 6 months or so. I was going to Las Vegas for a concert on the 22nd of October so I decided to take the deal that included a 2 hours sales tour for that weekend. When we got there they made us take a survey and asked questions regarding places we wanted to see, what goals and vision we had, etc. We were then greeted by the sales rep who took us for coffee and snacks. We then got a presentation, when that finished we had once again our sales rep waiting for us. From the beginning, my husband and I had agreed in saying no all the way. For some reason, I believed them when they said this was a different program compared to what is being sold.

Warning to Potential Buyers - Deceptive Practices at Hilton Grand Vacations!!! I would like you all to know about my infuriating experience with Hilton Grand Vacations (HGV) at the Parc Soleil Resort. My encounter involved a slick, deceptive sales pitch that eventually led to me signing a timeshare contract, leaving me feeling swindled and exploited!

DO NOT FALL FOR HILTON'S FALSE PROMISES!!! Hilton Grand Vacations/Diamond Resorts lied to me, and said I was purchasing 5,000 points and would be guaranteed a 2-week vacation at ANY of Diamond's Resorts or their affiliated properties. THAT NEVER HAPPENED. I was also offered a free visit to a location of my choice, to which I chose Sedona, AZ, however this trip was not how it was presented to me. Instead, this trip was solely for an UPGRADE MEETING. During this meeting they told me they’d combine my contracts, so I’d have 1 account. They failed at this basic task miserably and now I have multiple contracts. I was PROMISED availability at luxurious locations, that I have never been able to travel to. With the number of points, they sold me, it turns out I’d be lucky to get a weekend in Death Valley in July. They NEVER informed me that the maintenance fees would increase, and after doing the math, it’s already increased over 7% in the 2 years I’ve owned this.

My stay at the Ocean Beach Club was gifted to my husband and I from his uncle earlier this year for this week in October. My husband passed away in June after a heart attack and 2 weeks of life support. I decided to still go and my son accompanied me on the trip. We arrived Friday about 330pm. Since we were early the room was not ready but was guaranteed check-in at 4pm. I was told I would receive a text message once the room was ready. Never received a text so we didn’t actually get into our room until about 6pm, after I asked about it at the front desk – okay fine…the desk got busy, understandable.

We have had one of the WORST experiences with Hilton Grand Vacations. It is actually so sad because I had such high expectations for such a well-known company. Hilton seemed so great and made us feel so special by offering us a chance at winning a FREE vacation by spinning a wheel. I had won a free 3-night stay in Lake Tahoe but in order to redeem it, I had to pay $300 and attend an informative seminar about the resort. I was not hesitant to do this because I figured since Hilton has so much business and it is a well-known business, there was no way this was a scam. (Spoiler, it was a scam).

I accepted the HGV offer to stay at one of their properties for three nights for $169. In exchange I would receive a $200 certificate that I could use at Hilton after completing my 2 hour timeshare presentation. I did the presentation and declined the offer to purchase. Afterward, they asked me to select a Hilton property for my $200 future stay certificate. I thought this was supposed to be a $200 credit that I could use for my current stay or for any future Hilton stay. They told me I couldn't use it for my current stay and I had to pick one from the list (Hilton Hotel, Doubletree, Canopy, Homewood Suites, Home 2 Suites, Embassy Suites, Hilton Garden Inn, Hampton, or Tru). Then after your stay, you have to mail in the certificate with your hotel receipt to get reimbursed.

1. After confirming my hotel booking with one of the "packages", after I purchased concert tickets, other couples paid for their hotels and their flights. Then HGV called to tell me they made a mistake and they could no longer honor my booking. I could have a refund or pick new dates. I already made arrangements to go so now I am paying $1500 in hotel rooms for a trip I only booked because of a "package" that was offered.

My husband and I have learned a hard lesson after buying a timeshare from Hilton. We have already spent $5,000 and have not received any of the benefits that were promised to us. We have reached the conclusion that they are not going to fulfill their promises, so we want to warn others before they are scammed too. On February 5th, 2022, we attended a presentation where the agent showed us pictures from their vacations in London and Hawaii, and then proceeded to pitch us several packages at different prices, which went on for hours. When we declined, a supervisor offered us 17,000 points for $10,000 and informed us that this deal was only available for that day. We felt pressured and had many questions, but we did not want to lose the opportunity.

We’re extremely dumbfounded and astonished by the absolute lack of communication from a company as big as Hilton Grand Vacations. We were lied to, manipulated, and coerced into signing a contract with them. We declined numerous times over the course of 3-hours. We took time to write the executives of this company a detailed letter outlining all the issues and concerns we’ve had with Hilton Grand Vacations, and we’ve never even received so much as an acknowledgement of that letter.

My husband and I heard about an offer to try three nights at the Parc Soleil in Orlando for $300, and just have to attend time share talk, or $400 to include three night or four night cruise voucher. We chose the latter. We enjoyed our stay but our two hour timeshare talk turned into almost five hours. Lots of pressure to join, promises of great vacations. We succumbed and purchased the package. After signing, we were informed that our purchase was not for this resort but another a mile away.

I want to say upfront that I haven't yet taken my vacation, but I just finished paying for and booking it, so I am reviewing that experience. The booking experience has been such that I will probably never book another vacation with Hilton Grand Vacations, and will likely avoid Hilton hotels moving forward.

HOLY - "WOW!!" Hilton Grand - TUSCANY VILLAGE - ORLANDO... Can NOT wait for this: JORDY - JESSIKA - SARAH - MARYLIS - KATEREH... The Hilton Grand Franchise! Welcoming - attentive - pleasant - personable - courteous - knowledgeable - accommodating (beyond words) - sincere - well-groomed - etc. - etc. and CARING - CARING - CARING....so much that their personalities made us sing to them ALL songs which even brought out even more warmth. This IS the BEST we have ever experienced at any - any property, regardless of brand! We can NOT say enough POSITIVE about the above mentioned HILTON GRAND ALL-STARS.

Our experience with Gold Key was satisfactory-even pleasant, but after Diamond Resorts acquired them, my wife and I pressured to upgrade, which increased costs and decreased the quality of our vacations. The staff at Hilton Grand Vacations urged us to convert our contract to HGV points, but all the promises made turned out to be false. We were not informed of the annual maintenance fee or legal right to rescission. The staff told us our points would cover 100% of the cost of flights and cruises, but only about 40% was covered. Availability is scarce at best, making the timeshare virtually useless. We've spent over $27,000 just to be taken advantage of. We are left to wonder if the staff intentionally preyed on us because we were elderly. We want our old Gold Key membership back.

We had purchased a promotion package through HGV and had attended a tour 2 months back upon which we were to receive Hilton honors points which are still nowhere in sight. I have followed up multiple times with customer service and have received some weird responses without any clear indication on the status of the points. I am stunned more coz had never expected such a scam like behavior from a reputed brand. Do not fall for their promotions!!!!

Hilton Grand Vacations bait and switched us. They offered us gifts to attend a ‘meeting’ in which we were coerced into signing a contract with them. We were there for 4 hours, when we were told it would take 1 hour, at the most! We declined the salesmen’s offers several times, but they did not listen. The sales reps were coming and going like there was a rotating door in our meeting room. Hilton distinctly described this as a REAL ESTATE INVESTMENT. Timeshares are NOT an investment; I can assure you!

The last thing we expected was to be dissatisfied with such a trusted brand name as Hilton, but here we are. We have purchased from Hilton in Utah and Nevada and both times we were misled by the sales agents about the benefits, cost, and availability of the unit. Since our purchases, the truth has slowly come out. The things they sold us on do not match our contract and what we signed for. We had faith in these sales reps to truthfully explain what we were purchasing, and they were not even capable of doing that. They never informed us of our 16% interest rate, recession period, or Public Offering Statement. So, if you are thinking about purchasing a timeshare with Hilton, don’t.

We attended a sales presentation last week at their Virginia Beach sales office. A girl at our hotel talked to us shortly after we arrived about listening to a 90 minute presentation and in return receive an 8 day 7 night stay at Oceanaire for taxes and fees so approximately 400. We went to the meeting open minded and make all decisions jointly. We met with Noah from 11 to 12,:30. At first it went well. He established rapport and got to know our travel habits. He showed us wonderful locations on his flat screen tv. After so long I finally said, "What does something like this cost?" He brought 2 offers. The first one was the only one we would be interested in as it should get us two weeks vacation per year and we normally do three. This plan cost 28k and we needed to put down 5k today and there is another 2,051 per year in fees associated with this plan.

Our stay at the Trump Hotel with Hilton on the Las Vegas Strip for Christmas 2019 turned into a terrible ordeal. Upon arrival, we were forced to attend a presentation to get a room discount. What was promised to only be 90 minutes, turned into a 3-hour ordeal with multiple relentless salesmen. These salesmen presented us with outrageously high offers, only to lower them slightly after our objections. The $11,000 offer we eventually received was still exorbitant, but we were led to believe we could travel to dream destinations with ease. The salesman conveniently omitted important fees like maintenance, operational, and reservation fees. We've since discovered that we were misled about the flexibility of our timeshare.

Hilton Grand Vacations coerced me into signing a contract with them, after having declined numerous times with them. I was PROMISED discounted access to Disney parks, and airline tickets, and more stays at Hilton hotels. NONE OF THIS WAS TRUE. I’ve spent a lot of money on this useless timeshare. There’s never any availability, which begs the question of why I was promised I’d have priority availability!

My wife and I have been misled by timeshare representatives with Hilton Grand Vacations. We feel defrauded as we have invested hundreds of thousands of dollars in upgrades that have yielded no benefits, despite repeated assurances from salespeople. We were not provided with information about our interest rate, leading us to accumulate a significant amount of debt without our knowledge. We fell for the trick of attending "owner updates" that were actually sales presentations.

First time going to their pitch because I had a cheap stay in Vegas. Would I do it again? HECK NO! Its not worth the money I saved or my valuable time. Let's break this down so you know what to expect if you go (Don't Do It!) or if you are thinking about doing it...

Me and my husband were scammed $63000 of our savings money to purchase a Diamond Resorts/Hilton Grand Vacations timeshare that was all a complete lie from beginning. The sales person at Cabo Azul resort where we were vacationing took advantage of the fact that I have cancer and sold me a dream that was a lie. Showed me Hilton properties and told me I can stay at many Hilton locations with my points. That was a lie! He said we will have priority as owners when it comes to bookings, that was a lie too. There is NO Hilton property we can choose from, the properties that are available are cheap and not what were shown at time of timeshare presentation! Even the cheap hotels have no availability at any of the dates we want to book. Hilton Grand Vacations and Diamond Resorts is a scam. Wish someone would go after them and help all of us.

First of all, presentation was not 1.5 hours. It was 3 hours. After we listened, we said no thanks. Staff salesman told us if we gave him a bad review he would be in trouble. Didn’t even thank us for our time, just turned us over to the survey guy. Of course he attempted to push one last package on us. They have high pressure tactics. Even the initial salesman was pushy. Told us to respect him and respond back to him during his presentation. After him talked to 3 more salespeople. The whole thing was something to do on a rainy day. Thankfully we are not easily pressured. We attended a timeshare presentation years ago. Practically pushed down steep steps out a back door after we said no. We never forgot it and still laugh about it to this day. Sad the tactics haven’t changed. For this reason we will likely never do a timeshare. After all these years pressure tactics haven’t changed. Thankfully we dodged another bullet. Thank God.

My wife and I purchased a timeshare during our vacation in Myrtle Beach in 2017. We were hoping for a pleasant and relaxing experience, but unfortunately, things did not turn out as planned. The sales team took advantage of us, which was very disappointing. As a Staff Sergeant with the United States Marine Corps and a volunteer firefighter, I value honesty and integrity, and I regret that we were deceived and misled by HGV.

We have an upgraded HGV membership. It was gifted from family so all we pay are the maintenance fees and taxes. It is not even worth that. We have discovered that Hilton rents out rooms in their HGV resorts to the public, so that is why there is hardly ever any availability. I have done the math, I can actually rent the room for cash from Hotels.com cheaper than my maintenance fees. Oh and when they tell you they will buy it back, they mean 10 cents on the dollar, we checked. Or you can attempt to sell it on their resale site for 10 cents on the dollar minus a 30% commission. Very poor value.

Unfortunately, I am one of the many who has succumbed to the smooth talking HGV presenters & customer service reps. It sounds good upfront but it's a terrible post sales customer experience. There is limited value to signing up. The bonus points are unusable due to EXTREMELY limited availability. The true value of a membership is void. The deed is worthless. Even when you can find availability, the locations are average & the facilities 5/10 at best. After checking in, customer service will harass you to attend another time wasting presentation. They're slick scammers. BEWARE- don't fall into the trap!

My wife and I were lured into a devastating trap by Hilton's deceitful timeshare sales tactics. A cold call offered a free stay in Florida to attend a sales meeting, where we were misled about luxurious vacations and potential profits. We bought a package, hoping for travel opportunities, but availability was a constant struggle. Our sales rep vanished, and her replacement pushed us to upgrade during an owner's update in Vegas. We fell for it, but the promises were empty, and we were locked into a predatory contract. Shockingly, we learned our children would inherit this burden after our deaths.

Hilton Grand Vacations scammed us after we told them we were not interested in a timeshare, and conveyed to them how we were scammed by another big timeshare company. We were reassured Hilton was different and our experience would be the opposite of what we’ve experienced before. In the end, it was the same thing! Our Rep at Hilton also informed us, if we were unsatisfied at any point, Hilton had a buyback program. This lowered our anxiety levels, so we decided to give them a chance, but it turned out just like our other timeshare. We tried to cancel this and utilize that buyback program, and we were told Hilton did not have a buyback program. It is our firm belief that all timeshares are the same and all timeshare salespeople who say anything to make a sale. If it was possible to give negative stars on a Review, that’s what this would get.

This whole experience has been less than enjoyable right now. It was bad enough that the reservation department is very inconsistent and some down right rude, but this whole process has been a nightmare. I signed up for this package to see if I wanted to be an owner. My automatic payments just erroneously stopped for 3 months. I contacted to find out what happened and they didn't know but I incurred late fees which was wrong. I had to fight to get them removed because it was not my fault.

My advice is not to buy any kind of vacation package with this company or any company for that matter. Over 10 yrs ago we bought a timeshare through a small club in Florida. It got bought by Diamond International which went bankrupt, then sold to Hilton Grand Vacations. Thru the years we upgraded 3X to reach a “silver level”. HGV didn’t honor our level and wanted more money to get to the same level. We had trouble booking places that were supposed to be available to us. Maintenance fees have gotten way out of hand. It’s just not worth the money!!

I bought into a Hilton Grand Vacations Program. The promise was, ‘I could go anywhere Hilton had a facility’. I paid for nearly a year. When I started to make travel plans, I started to contact the company. It turned into a nightmare. I was not able to use the program even though Hilton had a property at that location. Expecting I was going to use that location I failed to make other arrangements. I paid dearly. I had a nightmarish vacation. I could have been injured. The vacation that was supposed to be a break for me became a never ending scene from a horror movie.

Hilton Grand Vacations is beyond manipulative and vindictive!! They told us to falsify our income and told us we’d have DISCOUNTED ACCESS TO EVERYTHING DISNEY RELATED. I sure bet, Disney would LOVE to hear about this, and how another company is luring people in with such blatant lies about giving access to their theme park as a selling point for a timeshare! We were told this ‘Meeting’ would take 1-hour; yet we were there so long that we were told to come back the next day to finish the contract signing. Spending 9 hours on the first day is RIDICULOUS! We also never even received a copy of our contract! What a shady company! Hilton Grand Vacations is scamming people left and right, and those people don’t even know it! How truly gut-wrenching!

I was promised a great experience and my money back at the end of tour. Got bounced around to be told… no one knows where my money is… Sent me two places to then say, "Front desk will give it to you when you check out" and then front desk said, "That’s not true" & sent me to another desk that sent me back to front desk. Still no money yet. The rooms were smelly and dirty to be told that if I buy I’d get treated better. Terrible experience… Will never stay at Hilton & suggest no one should. Rude, lying people! It’s not the $199. It’s the principle! Scammers.

When you speak to the initial salesperson everything is all good. All they have is Good news. Every question you ask they provide assuring answers. At least that’s the impression I got. I clearly knew the destination I wanted to go to only four hours driving time from my home. I called to make reservations 32 days in advance. Was told the dates in September weren’t available until December. They told me when I purchased the prepaid package I have a whole year to book. So if I paid for the package in June why would the first available date for a hotel be in December. That right there is misleading because if the company has no availability all those months that subtracts from the year they claim I have. I’m one solo traveler and I find it hard to believe the Hilton that owns at least 10 different chains don’t have one hotel room available in a city as big as NY? Something weird about that.

My husband and I bought a semi-annual contract in November 2022. At our first membership review last week (only nine months after purchase), we were basically told that what we had purchased was so bad that they had stopped selling that type of contract and that they could "fix" it for another $20,000. We were told repeatedly that if we didn't "fix" it, it would be almost impossible for us to book any future vacations. I feel like we've been totally scammed. I would recommend that you RUN, don't walk away from any Hilton Grand Vacations Club presentation.

DO NOT BUY! DON'T FALL INTO THIS TRAP! They promise you 7 nights and even if you call to reserve 8 months ahead of time you are told there are no reservations for the 7 nights and can only do 3-5 nights which means you lose out on the other points. They know this so you essentially lose out on the money you paid. They try to tell you to call back and check for availability. They will offer you a 2-night stay halfway across the country on minimal dates that are impossible to do. Walk away from the sale presentation and don't buy this. Do your due diligence and research this; you will see the same complaints repeatedly. If you see this, it's for a reason. Ultimately, you will ask yourself if it's better to cut your losses and cancel with no refund because it's better to do that than deal with them.

I have owned a Hilton Grand Vacation property for probably close to 10 years now, would need to check my contract date to verify exactly how long. But my point is that everything I was told during the sales process was a lie. Book whenever you want, Lie. I have tried to book close to 6 months to a year in advance and can never get availability when I want and where I want to go. Maintenance Dues do not increase each year and if they do, it's very little. Lie. My dues for Hilton GV Sea World maintenance dues are now close to $1200 per year. Add in Property taxes to the maintenance dues and I could probably pay out of pocket at least 3 to 4 days of the week long stay, so the sales pitch that if you were to pay for a vacation out of pocket, it would cost you much more is a Lie!

I accepted Hilton Grand Vacation promotional offer. Paid my $599 for a 3 night 4 day stay in NYC. I did my part. I tried to book my experience 4 months in advance. Every group of dates I tried to select were not available despite each of the eligible hotels having availability if I booked directly. Why offer a program that you cannot fulfill. Sadly the "promotional opportunity" is non-refundable despite Hilton's ability to honor their side of the agreement. This is ripe for a class action. Look forward to be included as a plaintiff. Buyer beware.

My encounter with Hilton has been a nightmarish ordeal from beginning to end. The level of incompetence and deceit exhibited by their staff is appalling. Despite our detailed concerns, we received no support or resolution to the series of complaints we outlined to their executives at their corporate office. Hilton’s salespeople shamelessly manipulated us, promising an upgrade that would eliminate maintenance fees and provide a buyback program, only to find out it was all a pack of lies.

As a longtime Hilton customer, I'm deeply disappointed and angered by the scummy tactics employed by the company to lure me into purchasing a garbage timeshare. My trust in Hilton has been shattered, and I feel the need to warn others against falling victim to this horrible scam. I was relentlessly pressured by a Hilton representative to schedule a trip immediately through Hilton, even when I was dealing with serious health issues.

Over the weekend, my family and I decided to visit Hilton Head at an incredibly low rate, but there was a catch - we had to attend a timeshare presentation. As someone who works in sales, I've always been curious about the timeshare sales pitch, so I was willing to give it a shot. The presentation was supposed to last for two hours, but it ended up taking closer to three.

My husband and I entered into a Hilton Grand Vacations contract a year ago, and so far, our experience has been HORRIBLE. In May 2022, we received a call offering a three-night vacation for an enticing price. All we had to do was attend a short meeting, or so we were told. The whole presentation was nothing but smoke and mirrors filled with high pressure and false financial claims. They painted a picture of a real estate investment that would allow us to reciprocate incredible travel opportunities for our future and our children’s future.

I went on one of the Hilton Grand Vacations Promotions to Las Vegas almost three years ago. I a wonderful time. I sat through their 3 hour sales pitch and refused to buy anything. About a month after that I started getting follow up calls. I still did not buy anything. Then the Tsunami came in. I started getting SPAM calls daily from companies claiming to be part of the Hilton organization. For a while I was getting 4-6 calls every day Mon.-Sat. Now three years later I am still getting calls nearly every day that start out, "Since you vacationed with Hilton Grand Vacations in the past..."

I went on a trip to Hawaii with promotion offered by Hilton, but my wife and I had to sit through a sales pitch. My wife loves Hawaii so if offer was good, we were looking to possibly buy it as we bought a membership for another hotel and enjoying it. Offer and promises were very good, but I simply got conned. They were very smart to get a young Korean person to do the sales pitch as I'm Korean. They know exactly our culture in how we will trust and support young Korean salesmen. Long story short, he did a number on me. Shame on him!

I signed up for the Hilton Grand Vacations ‘hook’, thinking a 4 day-3 night stay for cheap and 50k points would not be a terrible idea. We ended up in a Hampton Inn (part of the Hilton brand), an average hotel, which was appropriate. Now on the day of the “pitch”, it was scheduled at a time that my child was asleep so my wife couldn’t join me, but HGV staff insisted that she had to be there, and there was no way that it could just be me. I tried arguing with them without much success. I know full well what they are trying to sell but they were really aggressive. My only options were show up with the wife, or reschedule. I didn’t want to visit the place again just for a 90-120 minute wordsoup of gibberish trying to sell me a timeshare.

Regrettably, our attempts to address our concerns with Hilton were met with dismissiveness and unhelpfulness. Our membership with HGV began in 2008, and in 2020, we made the unfortunate decision to upgrade, a choice we deeply regret. The sales tactics employed by HGV were aggressive and high-pressure, leaving us with a sense of manipulation and coercion. During the presentation our representative exhibited mental abuse towards us. Immediately we were subjected to pressure tactics demanding the surrender of our driver's licenses, threatening to charge for our accommodations if we did not comply. This unsettling incident set a negative tone for what followed.

Impossible to book anything. When owners pull up availablitiy calendar you see one of 3 things; all of which make it impossible to book. Either "NO AVAILABLITY"; or you see availablity with 2 nights scattered throughout the calendar and you can't book as you receive an error "3 Night Minimum Stay Required" or search for availablity a few monthsout and you get another error "Outside booking window". I am the owner of several timeshares; travel once a month and IMPOSSIBLE to book anything worthwhile on HILTON.

The HGV experience has been frustrating from the moment I said yes. HGV changed my confirmed dates from(10/20-10/23 at The Quin), to 8/20-8/23, AFTER I purchased my airline tickets, car rental and took time off from work for the October dates. I was notified by HGV of the date change via email.. I cancelled my reservation and requested a refund back to my credit card. Hilton is a great HOTEL chain.. But, should really work harder on improving HGV’s first impression to a potential buyer, who’s also a Hilton Honors Member. Thank you.

I have been a HGV "owner" for a while now, and was rather enthusiastic about it, but my last transaction and what they are doing as of late is not only deceiving but plain wrong to any prospect owners. I used to "own" a property in Washington DC, one of those properties where the highest maintenance is paid, but even though I was not happy with this fact, I also took the good, which included a 50 to 1 point conversion from my HGV points to Hilton Honors. I use the Hilton Honors program quite a bit, since it comprehends a much wider range of properties. Yes, the stay in a hotel is a huge downgrade from a resort location, but still the 50x1 conversion was worth it given the location availability range.

My experience with Hilton Grand Vacations and their timeshares has been a complete nightmare. Their aggressive and deceptive sales tactics, coupled with a lack of transparency and disregard for customer service, have left me deeply disappointed. I never would have imagined the Hilton brand being so lousy. When I made the mistake of agreeing to buy a timeshare with Hilton, I was not fully informed about the terms of ownership, including the permanent nature of the timeshare and the annual increase in maintenance fees. The benefits promised to me turned out to be far from reality. I was misled about the investment potential; they’ll lie through their teeth to convince you. These timeshares don’t have any resale value. You’re basically paying a huge sum for something that’s worthless. Don’t trust anyone associated with these HGV timeshares. Their sole focus is on making immediate sales even if it means lying and misleading everyone.

Hilton Grand Vacations, what a name! There’s ABSOLUTELY nothing ‘Grand’ about them. They’re like a pyramid-scheme, minus you selling their products for them. They get you into thousands of dollars of debt and will also willingly falsify information just to get you to sign their contract. We were pitched a 2-hour presentation, well in reality we were there 4 times that amount of time and were told we’d have “all-inclusive” resorts available to us whenever AND wherever we wanted! Everything was a lie, and the magnitude of the lie varied depending on the topic at that time.

I wish we never got involved with Hilton. The red flags started waving vigorously the moment we agreed to a seemingly harmless 1-hour presentation, promising us 10,000 extra Hilton points and a free vacation to any destination of our choice. Little did we know that this decision would lead us down a treacherous path of deceit, high-pressure sales tactics, and a distressing lack of transparency.

After 25 years, we have had it with empty promises and rising fees! Our goal, in the beginning, was to be able to take a vacation whenever we wanted. Come to find out regardless of what level you purchase or upgrade to, the availability is never there. We were promised, year after year, we would get affordability and availability, which we have never seen.

We’ve been owners since 2013. Recently, I’ve felt cheated by the company. Members were excited about HGV acquiring Diamond’s timeshare hotels, only to find it takes MORE MONEY to gain access. Rip Off!

This has been the largest "legal" scam my family and I have been subjected to. DO NOT buy into Hilton Grand Vacations! After being subjected to HOURS of misleading information and shown "perks" we do not actually have access to we succumbed to the pressure of making a very large purchase (especially as a young couple). I have attempted to call and get more guidance and questions answered regarding what exactly we bought into and have not received one single answer I would like. There are so many additional fees, restrictions and requirements they WILL NOT mention during your time with them. They are allowed to change the amount of fees and dues whenever they'd like. Again this is NOT WORTH IT!!! Save yourself, your pockets and your family and DO NOT BUY IN HGV or HGV MAX!!!!

We had a negative experience purchasing a timeshare from your HGV. During the sales process, we were subjected to hours of intense pressure and misinformation. We were promised so many things that simply were not true. Things like getting rental income, and easy and luxurious vacations. We didn’t have enough points to go anywhere, which didn’t matter since getting reservations is a nightmare anyway, even when we reached Platinum status. The total interest percentage and terms of our loan were not fully disclosed to us. We have been subjected to fraudulent information, financial malfeasance, and deceptive sales tactics. Hopefully, through sharing our experience, others know to be cautious and informed when considering a timeshare purchase.

I cannot tell you all how shocked I am that a company full of crooks is still in business. HGV has done nothing but lie to me and take my money. If your concerns about timeshares are financial, I’ll lay out all the fees I have personally seen and/or paid. $336 for our initial 4-night stay used to trick us into buying. $100 to reschedule. Offers for a $99 trip to get us to upgrade. Tens of thousands for the loan and maintenance fees. When I asked for a copy of my contract that I never received, I was told it would be an ADDITIONAL $200 charge.

Hilton Grand Vacations, well, first of all, there’s nothing ‘Grand’ about them, they lie and deceive you into signing a contract, it does not matter how many times you say ‘no’, they continue to pester you. We declined multiple offers and yet still ended up signing a contract. The interest rate was really high, but they said not to worry, we can go home and refinance the loan after 90 days but guess what…BANKS DON’T REFINANCE TIMESHARES! They stated they had a buyback program and when asked what that was, they said that Hilton would buy back our contract if we ever wanted to sell it. They even said in the contract, they have 1st right of refusal.

Hilton Grand Vacations, they tricked us into signing their contract twice! We owe well over $125,000 because the interest rate is so high on each loan. At the last presentation, we were there for 5 HOURS and missed a whole day of our vacation time because of this. They said it wouldn’t be more than 1 hour, but they refused to release us even after we declined their offers several times, they said if we left AT ANY TIME before they said we could, we’d be charged the FULL RETAIL RATE of the stay! Yet, once we agreed to sign, we thought it would be another hour or two, but they raced us through signing documents in roughly 20 minutes. They couldn’t get us out of there fast enough.

I have access to some of the same properties owned by Hilton, through an exchange program, without being an "owner", having to purchase anything or pay "maintenance" fees. What hooked my wife and I was the exclusive extras we saw in the presentation. Bottom line: The really great stuff they showed in the presentation is first come first serve. So, Las Vegas Formula one, Super Bowl, Pro Bowl, Swimming with the dolphins, private concerts, private chef dinners etc. are not as accessible as they show them to be with over 515 thousand members* vying for the same events. Let's say out of that 515 thousand, just 10,000 try to get into a venue that is for 200 or 500 or 1,000. An owner can try and try year after year and possibly never get into one.

Owner since 2004, it use to be great. They open to public and many properties are run down and owners can’t even book a room 6 mo in advance. Don’t bother w/ customer service, they don’t care about you, they already have your money. I can’t even give this timeshare away. No one wants the taxes when they can’t even take vacations because they only have rooms available for public not owner. I have 20 years experience..went from amazing to a scam.

I would like to share a cautionary tale about my involvement with HGV. Unfortunately, I spent a significant amount of money on a deal that sounded too good to be true- and it was. I was offered points for a low price but was later coerced into signing a contract based on false promises and lies. This company is worth almost $5 billion, and I was shocked to find out they would resort to dishonest sales practices and fraud to earn their revenue. In total, I spent $3,230.95 on a deposit plus, HOA fees, monthly fees, and additional fees. I was promised a "real estate property" that would generate passive income and build equity, but the monthly payment turned out to be much higher than what I was told and there is no way to generate any profit. This experience has taught me to be cautious when it comes to ANY large purchase and to thoroughly research any deals beforehand.

Horrified!!! Promised a great resort with all the amenities. We ended up at a run down hotel with nothing. Worst experience of my life! Please don’t do this. Meeting was full of extremely high pressure tactics.

Hilton Grand Vacations should not be in business with how they operate. It is absolutely atrocious, since becoming owners in 2014, we’ve been able to use our travel investment 1 time, and we’ve made numerous attempts to book reservations, yet NOTHING is ever available to book. However, if you go online, to Hotels.com, Travelocity, or whatever travel site you use, you’ll find PLENTY of rooms available to book. So WHY DO WE HAVE A LOAN FOR MORE THAN $27,000!? When you can pay as low as $144 a NIGHT.

Where do I even start? Five years with Diamond/HGV has left my wife and I beaten and battered. Their sales offices should be shut down and they should be put out of business. If you have to sell a product with deception, it’s probably not a good product and that is exactly the case here. We were sold a total of 5 contracts since 2018 and have spent well over $170K for nothing. It is difficult to get a reservation and FAR cheaper to book on regular travel sites. At one point we were informed that we could give back the timeshare, which is not true. We are stuck blowing our life savings on a money pit. Maybe we would not be in this position if we were ever allowed to think through what we were purchasing. It is definitely not a coincidence that every offer over the years was only good that day, it’s a terrible sales tactic designed to trap consumers. Every interaction has been calculated by the salespeople and designed to confuse and pressure you.

Hilton Grand Vacations has pinned us down on a useless timeshare contract. This entire process has been 1 massive lie after another. Everything about Hilton Grand Vacations is one big bait and switch. They offer you ‘free gifts’ in exchange for your soul, and endless generations of maintenance fees and “other special assessment fees”. This is NOT worth whatever ‘free’ gift they’re offering. My son went with me, and they got him on the hook for this loan as well! How incredibly wrong on Hilton’s part. Who wants their child to incur debt like this, no one. Anytime they tell you the meetings are 90-minutes or less, expect to realistically be there for 4+ hours every single time. This is ridiculous, you’re supposed to be vacationing and enjoying your time, not being trapped for hours, and pressured into signing a contract that you don’t want.

Diamond-Hilton, whatever they are now, is a farce of a company. From the supposed 2-hour presentation to the salespeople that deceive you, to the irritation that follows, I have never been more frustrated. The presentation was 4 hours long. The salespeople fed me lies about every single detail of timeshare ownership. I was supposed to own deeded property, but there is no real estate attached. The maintenance fees would always be $1500, but actually go up by 6-10% every year. This investment would save me tons of money vs. traditional vacations. This may have been true except after the ridiculously high interest is factored in (which also was not disclosed), this is not true. The worst part was what they did NOT tell me. Not only am I stuck with this for the rest of my life, but every time I travel, they relentlessly harass me to attend owner updates so they can force-feed me more lies to get me to upgrade.

In late 2016 we received a phone call offering us a 3-day stay at the Hilton Marbrisa Resort near San Diego. Little did we know this would be the start of a horrible adventure. This would lead to an unwanted purchase of a timeshare that has a 16.5% interest fee and a never-ending cycle of hidden fees such as property taxes and maintenance fees.

Take this review as a warning to avoid buying a timeshare from Hilton Grand Vacations. This is not an honest business and just by seeing what everyone else is saying, this is a well-organized scam. For starters, timeshares aren’t going to save you any money compared to booking a traditional hotel, at least not with Hilton. They are very persistent when they sell you this junk and there’s a reason for that, it’s all a swindle! Once you buy a timeshare with Hilton, you’re stuck with it for life, not just the timeshare but the astronomical amount of debt and costs associated with it. Hilton won't take it back as we were told initially, and the worst part is your children inherit the timeshare and all the debt when you pass! So, what’s the benefit of having a Hilton timeshare??? Nothing, it’s all smoke and mirrors!

I am utterly disappointed and appalled by the horrendous experience I had with Hilton Grand Vacations (HGV) as a Vacation Package Holder. I feel compelled to share my negative experience publicly to warn others about the lack of professionalism and disregard for customer satisfaction. To my absolute dismay, a reservation was made on my behalf without my consent, completely violating my privacy. Instead of honoring my request for a Hilton vacation package in Nevada, I was left dumbfounded when I discovered a reservation had been made for Orlando by a HGV representative without my consent. This unauthorized booking not only shows a complete disregard for customer preferences but also reflects a severe lack of integrity.

I joined Hilton Grand Vacations in order to become "an owner." After signing up, I decided to conduct additional research, and the opinions of current "owners" influenced me to change my mind. You have only 5 days (including holidays and weekends) to terminate your contract with Hilton Grand Vacations. I emailed and called the contract specialist who assisted me with the initial transactions, but no one even acknowledged my emails. I eventually made contact with the Nevada state realtors commission office, and they assisted me in canceling on my fifth-day!

Zero stars…as a realtor, I take pride in helping people achieve homeownership and build a better future. However, my experience with Hilton Grand Vacations (HGV) in Las Vegas was a nightmare. In just one year of ownership, my complaints about availability, hidden fees, loans, and the true value of the timeshare were consistently ignored. It started with a "heavily discounted" vacation offer from HGV during a call with American Express. We attended a presentation expecting transparency but encountered deceit instead. HGV's sales team promised amazing benefits like using points for cruises, freedom from timeshare restrictions, and a valuable investment for heirs. The pressure to purchase more points increased, emphasizing exclusive vacations through HGV's properties and RCI affiliation. The closing process was rushed, with no time for questions or reflection.