Hertz Reviews

I arrived at Hertz at 1:15 for a 130 reservation. There was no one at the desk even though the posted hours were from one to 4 PM. When the customer representative arrived she was very rude to me. I had booked an economy car and all she had was the manager special which was an electric car. She was very curt with me and gave me no other options. The only other car available would’ve been a huge up charge.

If traveling to Cancun or any other place in Mexico, avoid Hertz. They will tell you that your car rental insurance either from credit card or USAA or any other, is not valid in Mexico so they can sell you a very expensive one. Their real business is to sell insurance. Besides their cars are not well kept, when it started raining we noticed the wiper blades were damaged. The SUV we took was a 2025 model but 3 of the tires were low and worn out.

Hertz is the only rental company we have ever used that consistently does not have your rental ready. I have used so many different rental companies and have never had an issue regardless of how tiny and shitty that they are hurts being the massive conglomerate that they are can't even figure out how to have their rentals ready for people that book them far in advance. There's never an explanation. There's never an apology and they never have an alternative. I can't tell you how many times this is completely ruined our move or a vacation or in this case a wedding.

ABSOLUTELY TERRIBLE! Never again will I use this company! I've used them 2 times due to lack of options and both times I had to get a vehicle smaller than I requested online. SO MANY BOGUS CHARGES! A $24 a day car I spent $82 then got an additional $87 in charges that I didn't agree to. $30 in convenience fees for $20 worth of tolls. There's not even an option to pay for those tolls in person. This company should be destroyed!

Absolutely Unethical — Avoid This Company at All Costs. I’ve rented cars all over the world, but never have I encountered a company as deceitful and opportunistic as this one in Ljubljana Slovenia airport. The rental process seemed fine at first — But upon return, they claimed there was a "new dent" on the car. Mind you, this was a tiny, barely visible mark — smaller than a coin, and easily missed unless you were actively trying to invent a reason to charge someone. I’m convinced it was either already there or caused by something so trivial it didn’t even warrant a note.

Worst experience. Hung up on by local agent before we said hello. National customer service agent repeatedly said they aren’t able to make any changes and that we should return the car to the local agent or call them to make changes. Said their supervisors are all in meetings and cannot help me. Nothing was resolved. Everything on our contract was incorrect. Total nightmare.

Upon check in at VPS location, the agent named Megan (tongue ring) was reluctant to answer my questions (gave 1-word responses in a low tone) and overall with a very unpleasant demeanor. Not a good welcome to Destin! Additionally, I was charged an 'underage fee' of $107.00 on my final bill even though I checked-in presenting my ID showing over 50 years old. Called customer service - stayed on hold for 32 minutes to rectify bogus charge.

I rented a car from Hertz and returned it nearly a day early in excellent, spotless condition. Despite this, I was accused of smoking damage to the seats—something I strongly deny. No one inspected the car with me at pickup or return, and the staff were dismissive and rushed me during drop-off. I haven’t received any evidence supporting their claims and am very disappointed in the service.

Never again. Hertz actually Hurtz. I got off my plane, traveled very far to find Hurtz, then I had to take a air train but I couldn't find it when I finally did, they wouldn't give me my car. They made me pay IN CASH for my car. The workers were SO rude when I had 4 little kids sleeping on a bench. It was 3 am when I finally got my car. Do not ever go here. It is such a hassle. Especially if you have kids. NEVER AGAIN.

They don't even deserve 1 star! They should be out of service. A few years ago I used Dollar Rental and not 1 problem with anything. This time I used Hertz and they surprised me with a 500$ deposit upon arrival. I couldn't understand the guy at the pick up counter. I had pre paid for the car and they charged me 1153.00$ just to pick up an already paid for car. I called the next day after pick up I was told the charges would be given back at drop off. I still haven't received 1 cent! But now I'm calling and can't get ahold of anyone! I've left several surveys in hopes they would reach out, nothing! I will never use them again. Please save yourself the trouble! Go through ANY other car rental service Hertz is horrible! Pray I get my $$ back because I'm not financially well!

I reserved a car well in advance with hand controls for my mobility issues at San Diego Airport. The customer service was a US-based English-speaking lady who handled the reservation efficiently. The communication between us was clear and precise. I checked online and saw the reservation just as I made it. At the last minute with just hours before my flight to San Diego, somebody sent me some sort of confusing email that looked like they was wanting me to confirm that I reserved a car equipped with hand controls.

I recently rented a car through the rideshare program, got the car, was not cleaned. I returned it with full tank of gas even cleaned it and Hertz is just helping themselves taking money off of my card. Had a refund coming there, eating at that also.

Horrible customer service. The car we reserved was not ready when we arrived. Finally they tell us we have to wait for it to be washed. It’s been 30 minutes and we are still waiting for a car. I would not recommend them to anyone.

We made an error on the name of the reservation, and Hertz said that the only option to correct it was canceling the reservation, which would entail around $200 in fees. Instead of verifying the IDs and working it out, literally nothing else on the reservation was going to change we just wanted to match the name of the reservation to the name of the person who paid the reservation which could be verifiable because of the credit card used. I had to take a 1hr train so they could tell me that, because I called 15 times and they never answered. The voicemail would indicate to try and modify the reservation online, but when I went to the website and the app it said to try to call.

I reserved a full sized through Priceline. When I arrived at Atlanta International I was informed they were sold out but could rent me a medium size for an additional $10/day. Given it was 7am and I had just arrived after a red-eye flight I felt pressured. Hopefully Hertz will refund the additional $144 I was charged.

Worst customer service ever. Booked 'Hertz manager specials,' day before, using our corporate account. Uber up to ATLANTIC BLVD, 10585 ATLANTIC BOULEVARD. JACKSONVILLE location with my daughter, 15 minutes before our scheduled time. Total chaos, not sure who actually worked there, waited about 20 minutes and finally get told, there are no vehicles left. 8:45 AM. Disheveled young man, with beard, claiming to be manager tells me, it's my fault for waiting until last minute (booked 14 hours prior). Claims they tried calling me and left message (no phone calls). Despite having 2 emails verifying the rental, one at 4pm prior day, and another at midnight. Had to walk to Enterprise who actually had customer service saved the day. Don't fall for the Hertz manager specials, total scam.

Will never rent from Hertz again. We just found ** and other related paraphernalia in our rental car. They put our livelihood in jeopardy. All they offered to put a note in our file. The most appropriate thing would be to come to us and replace our car, as well as comp this rental. Unacceptable.

I rented from Hertz for a class I had in Alabama. It was a nice car, no issues there, the issue is when I returned to the ATL airport. I turned in my car, a bit dusty yes, but no damage, that could be seen by the named eye. I go in get through security, and have an email from them, saying there was damage to the vehicle, and a bill for almost 400 bucks. So I went back down there, to the rental car area and asked to see the vehicle and the damages. I was told no. I told them I deserve to see it, especially because you're trying to charge me 400 bucks for nothing.

Hertz is difficult to work with. We were required to modify a vehicle reservation due to a flight cancellation. The price was $300 more for less days. Already stressful enough with a flight cancellation. Spoke with two representatives who were unwilling to allow us to modify at the same rate. Horrible experience.

They rented me a car with no vehicle inspection for Uber. I rented it via the Uber program. Uber immediately rejected the car, leaving me with a rental I can't make money on, because Uber won't even let me go online with this car. The tires are bald and the front one is smooth, with metal pieces and fabric tread showing. It's not even legal to rent a car like this, especially for giving rides to paying customers. That's why the state of California requires inspections for ride-share rentals. I took a photo and uploaded it here of the tire. After hours on the phone and online, Hertz is ludicrously unhelpful, the local office also refused to do anything. They make you sign everything before you see the car. They don't care about the customer, passengers, other motorists, Uber, nor the laws of this state.

Do not rent from Hertz London Gatwick Airport! They will scam you! Rented a car for 3 days. Returned the car and asked the rep to walk around the car with me. He said no one was available. Later that night I got a $415 additional charge put on my credit card for a tire. They said there was a mark on the rubber tire. I hit nothing.

Confirmed Reservation but no Car Available. I had a plane cancellation and booked a car rental in the new airport Greensboro, NC. I was going to. I received a confirmation number and when I showed up to pick up the car, they said we have no cars. We won't have a car for you until tomorrow. Try one of the other car rental services in which no one had a car to rent on the spot. That is why I did an earlier booking with a confirmation. Not sure how you can get a confirmation number and then show up and no cars are available. Totally unacceptable to me. I doubt I will ever use Hertz, Thrifty, Dollar or Firefly ever again. I would give a Zero if I could here.

⭐☆☆☆☆ UNACCEPTABLE & UNPROFESSIONAL – DO NOT TRUST HERTZ. I am absolutely outraged by the blatant disregard for customer service and professionalism shown by Hertz. I made a passenger van reservation nearly FOUR MONTHS in advance — plenty of time for them to prepare and guarantee the vehicle I needed.

I can not stress this enough. Do not rent from the Hertz branch located on 6409 w glendale, ave. In Glendale az. The dealership made a mistake on My rental. They locked me of the branch when it was 114 degrees outside on june 18th 2025. Didn't give myself or they other customer reservation. They messed up on any water. How inhumane is this. This branch needs to be shut down. They don't care about their customers at all!!

Me and my wife flew into Sanford airport in Florida and had rented a car for a week. We had prepaid for the rental before our trip and owed a balance of $75 when we were to pick up the vehicle. When we landed they charged my card $300 for a deposit, which was more than the cost of the rental itself. They told me that I would be charged $100 and that the other $200 would be refunded. After arguing with them I decided, "Ok it's just $25" and left with my family. A week after returning home I received an email, "which I was expecting because I had toll fees and was waiting for a receipt". The email showed a total charged to my card for $68.76. The toll fees were $28.80 and the balance of $39.96 were the fees that Hertz charged me as a "convenience fee".

In the past, when I traveled for work, I used Hertz religiously. They had the nicest cars, and the best customer service. Recently, I rented a vehicle in Sydney to drive to Perth. When I made the reservation, I indicated that it was a one-way rental, the price seemed fair, and the pick-up location was very convenient. However, when I received my credit card statement, there was a random charge for a rental in Oklahoma. I went on my profile, and there was no receipt for this charge. I did, however, have a receipt for the rental in Sydney. The $640+ charge for Oklahoma was not shown as a credit on this bill. It did show a One-Way Rental charge for $1,300 (I figured that was the charge for the actual rental.)

Buyer Beware. I don't know that I've ever left a review but I want others to know my experience before they rent with Hertz. We recently rented a car for a wedding in Rome on the Hertz website the week before we left and prepaid. When you prepay your impression is that there will not be any additional charges. Having rented before with other companies in Italy we expected some additional fees but when Hertz Rome charged us more than DOUBLE what we prepaid we were blown away.

I made a reservation online with Hertz at approximately 7:53 AM. When I arrived at the location at 228 E Blackstock Rd in Spartanburg, later on, I found a note on the door stating the representative would return in 15 minutes. Once the representative arrived, he informed me there were no vehicles available. He asked if I had made the reservation earlier that day, and I confirmed that I had.

Price changed 1 week ago. I booked a Renault Captur automatic car (I signed a contract) at the price of 500 euros per month and 1 week before they told me that the person who made the reservation no longer works and that he gave me the wrong price (off season) and that the price if I want the car is 1000 euros per month, double the initial price. I calculated the price displayed on the site at the moment for the same car group M and it is 18.5 Euros/day so 555 euros per month, the prices on the site were the same when I made the reservation.

They charged me $275.00 for "outside washing" off the car. And it wasn't even dirty. It was a Jeep, maybe they charge everybody. I did not go off road because I didn't want to get the car dirty. It was so clean, I even took pictures.

I have been a Hertz corporate Gold customer for over 20 years and never had an incident. Last month, I rented a vehicle from the Denver airport. I am 100% sure there was no damage when I returned the vehicle, yet they filed an accident report 3 DAYS after I returned the vehicle. I will never use Hertz again and recommend you take a video of the car upon return to prevent more fraud from their employees.

They were overpriced for a van, however, I need it to move a lot of luggage from the airport. When I returned it they were closed so had to drop off the paperwork and keys inside the airport later that day in another city. They claimed it was damaged the next morning. This could not happened while I had it and they adhered to them being right and sending harassing emails and letters. I will never rent from them or any of their other car rental companies. Having to pay for something that was not done while I had it is very unfair.

Renting the car was easy and the people were nice however, upon returning the car three months later, they claim you wreck it. After talking to an agent and they realize it wasn’t even a car. It’s dismissed. Then they turn an agency on trying to sue for it.

Review for The Guy Sale Rep – 1551 Cobb Pkwy, Marietta, GA 30069. I had a very disappointing experience here. The customer service was unprofessional and downright rude. The staff member I interacted with seemed to carry a personal bias, treating me with unnecessary attitude and dismissiveness. It felt like I was being judged simply for not fitting a certain mold, which is completely inappropriate in any business setting. No one should feel uncomfortable or disrespected just for walking through the door. I won’t be returning, and I can’t recommend this place to others. Respect should be the standard, not the exception.

My recent experience with Hertz was incredibly frustrating and disappointing. The first representative I spoke to was unhelpful and condescending. She informed me that a $500 deposit was required to use a debit card—an amount I found excessive compared to the usual $200–$250. When I asked for alternative solutions, she offered none and simply suggested I cancel the reservation, knowing full well Priceline had a strict no-refund policy. This left me scrambling at the last minute to come up with a $500 deposit I hadn’t budgeted for.

I booked a reservation with a live person with my debit card and for me to get to my destination in Daytona, Florida airport for them to tell me they can’t rent me a car because of my credit score, the customer service rep didn’t say anything about them running a credit score otherwise I would need a credit card. Called CS, they were no help at all, was stuck at the airport until I was able to find someone to pick me and my kids up.. I will never book with them again and nobody knew corporate number at all and you can not find it online either, poor customer service, poor communication. Everything is just poor with this company, if I could give them a zero I would

AVOID AT ALL COSTS! The car I was initially assigned couldn't be found, which caused a huge backup at the checkout line as they attempted to straighten out the paperwork. Then, the car I did have essentially went into limp mode my last full day. Given my blinkers didn't even work, it shouldn't even have been operated. Instead of towing, I was merely given the option to drive it in for a replacement. But given the major electrical malfunction, the gauges didn't work. So when I did turn it in, I was falsely charged for a lack of fuel, even though I provided a receipt showing I had filled it up immediately prior to turn in. Despite advertisements of contact within 2-3 business days, I heard NOTHING. There was no way to speak to an actual human. This "simple" incorrect charge took over a month to resolve (still working). AVOID HERTZ!!!

I have never been treated so bad in my 46 years. From moment I walked in to Hertz there was undertone of unfriendliness. I rented a vehicle from this company because my car was in an accident and I was already in a stressful situation. The rep kept trying to force me to buy the additional insurance. I explained I had car insurance and did not have an additional $60 a day for the duration of the rental. I got the vehicle, drove it home on a Friday, did not drive it again until Tuesday, ran a few errands and the tire went flat. We put on the spare and I called the office the next day to find out what to do. I was met with a gentleman telling me to call roadside assistance. I explained we had already put the spare on and all I needed was how to move forward. He was yelling at me telling me to figure it out and I needed to replace their tire and it was my problem to figure out. I could not get a word in.

I had a clean, comfortable, reliable car from Hertz. But our counter agent left something to be desired. He had a heavy handed approach to selling their insurance, which corrected on more than one occasion and called it a “waiver”. He is isn’t an insurance agent and shouldn’t act like one. Especially after a long flight and customers just want to drive to their destinations and check in. I’m fully insured on rental cars in my home state, which travels with me in all 50 states and territories. Plus I have an extra $1,000,000 umbrella policy.

I rented a car from them, and after I returned the car, got an email about being charged almost $500 for damages that I never caused and definitely wasn’t responsible for. When I called the customer service department, they told me I had to contact the agent that was in charge of the case. I called, left voicemails, and even sent an email. That so-called agent never responded to any of those things. These people are thieves and pride themselves on scamming people for extra money by falsely accusing customers to be responsible for damages, they are not actually responsible for. They are liars, and do not rent from them.

First of all, it’s impossible to find the phone number to rent a car. Once you do find a number they refer you back to the website and then hang up on you. Once you finally get to a human, they don’t know what they’re talking about. I wouldn’t use this company. If it was the only rental company in the world I’d rather walk. You think if they wanted business, they would make things a little more simpler and user-friendly.

I need to speak about yolanda who works at the West Waco drive store. I was in a car accident shortly after being diagnosed with state 4a throat cancer. I have doctors appointments every day of the week for the last 2 months. I am in the fight for my life and the last thing I needed to worry about was how to get to the doctors. I drive from Waco to Dallas every week. parts of my treatment were not offered in Waco.

I normally don’t leave reviews, but the level of dishonesty and poor service I experienced with Hertz warrants a warning to others. After my car was totaled, I rented a vehicle from Hertz. I initially booked it for one week, but due to ongoing circumstances, I needed to extend the rental. When I spoke to an agent at the pickup location, I specifically asked whether I would still be charged for the full extension if I returned the car early. I was clearly told no—that I would only be charged for the days the vehicle was actually used.

I rented a car in RDU airport. Lost a brand new sterling silver bracelet in the car that I didn't even know I lost and whoever cleaned the car turned it in and Vincent in lost and found called me to let me know about the found bracelet. He was very helpful and patient and helped me fill out form to get it returned. I'm always grateful that we still have honest people in this World.

Absolutely awful experience with Hertz. I reserved a Kia Niro EV in advance, but when I showed up, they had none available. Instead, they handed me a Kia Forte—a much smaller, compact car—and had the audacity to call it a mid-size and an upgrade. Let’s be clear: the Forte is not a comparable vehicle. It’s a downgrade in every way—less space, less functionality—and yet I was still charged the same price. The front desk staff didn’t offer a real apology or solution, just kept pushing a false narrative to cover their mistake. This was dishonest, misleading, and incredibly frustrating. Reservations should mean something. I will never rent from Hertz again and strongly urge others to think twice before trusting them with your travel plans.

I paid for a 9 day rental in Ireland. I upgraded at the counter and expected an additional charge of 400 euros. Instead $2108 was charged to my credit card. I have spent months attempting to have someone deal with this. And them customer relations tells me too late- no records. I feel l have been a victim of fraud and Hertz doesn’t care.

I made a reservation online and when I went to go pick up the car the cost was twice as much as they told me. When I went down to pick it up the lady said that I wasn't the first person that was having problems.

Open app. Your location Hertz Car Rental - New York City - Laguardia Airport (LGA) Terminal A, 22, Queens, NY 11371 Car rental agency Amal 14974 points. 38 minutes ago. Worst experience ever. We had a vehicle reservation on the 16th and our flight was late 2 hours. At 1 am on the 17th we checked in with Hertz to pick up the vehicle but there was none due to the public transportation strike. Too many people were waiting to get their rentals. The staff were so friendly and were trying to make ends meet. Finally at 3 am they were able to give us a vehicle. We were so glad to get the vehicle that we didn't even care about the weird smell in it.

Gi Gi, Jazmine, Tiffany and Tay have theeee best customer service that I've received while renting cars at this airport. So professional and welcoming! I stopped going to dollar rental due poor customer service (although their prices were better). I refuse to spend my money at a place that have rude and disrespectful employees! So, if you read reviews like I do before spending money, go ahead and stop by Hertz! If you're lucky enough to be greeted by ones that I had the pleasure of doing business with, you'll be happy that you did!

WORST rental car experience ever. Hertz opened at 8am (we had an 8am pickup). First staff member rolled in at 8:20, didn't say a single word to us, acted annoyed to be there, and then didn't even acknowledge that we were there to rent a car for another 15 minutes. Every single employee was late (North Palm Beach, FL location). EXTREMELY rude people, slow, and just all around ridiculous. Unprofessional doesn't even begin to describe it. I will never use Hertz again - horrible experience.

I Got a Refund—But Only After Being Forced to Lose My Cool. I’m writing this not because I got a resolution, but because of how I had to get it. I rented a car with Hertz and encountered issue after issue: misleading booking information, poor communication, and a completely botched pickup process. I was mischarged and treated unfairly—but the worst part came when I tried to get help. I spent hours trying to reach a real person. I was bounced between unhelpful chatbots, agents who couldn’t do anything, and an infuriating maze of scripted replies. It wasn’t until I completely lost my patience and raised my voice on the phone that someone finally listened and refunded me.

Avoid Hertz at all costs — fraudulent charges and harassment. We were billed $1,829.66 for supposed “damages” to a car that was stolen and recovered by police without any damage (confirmed by Hertz staff and has video evidence). We paid the full rental and fuel fees, returned all documents, and were told the case was closed.

This was our first (and last!) Hertz experience. The attendant at pick up asked about adding additional coverages to our rental and I verbally declined, as I always do with every car rental. In my trusting nature, I erroneously assumed what they had me sign immediately following my verbal decline would be my DECLINE. I initialed as I was instructed to do, without thoroughly reading the script (since the conversation we had supported my choice to decline).

The worst rental ever. My flight was changed to Thursday May 15, original flight was Monday May 12. The customer service rep was very rude, and not american. I strongly suggest using Avis or other rental company since flight change was out of my hand, they wanted $200+ to drop car off at other location. Charged $280 to keep for 3 more days. They will not work with you and could care less about your situation on flight change out of Atlanta. I was told not to rent from Hertz, will never happen again.

Worst company ever! Reserved a car 1-1/2 weeks before my trip. Went to pickup the car and told they have nothing available. Told to call the Hertz 800 number which they stated there were no cars available throughout the New Orleans area, I was told the only option was told to cancel the reservation which I did and that I would receive a confirmation by email. Needless to say no email and called a day later that nothing was processed but they now could cancel and not charge me an additional cancellation fee. What a screwed up company! Doubt I will ever receive a confirmation and most likely will be charged an additional fee, WHAT A SCAM! I will NEVER use Hertz EVER. I had an additional cost of using an Uber of $150 in addition to the frustration of using this so called rental car company.

I rented a car at the Halifax airport for 3 days in february to check on my house in Nova Scotia. I drove the car twice. To the house and back to the airport drop off. There was a big snow storm as the car sat at the house. I used the scraper provided by Hertz to take the ice and snow off to safely drive it to the airport. They then blamed me for the scratched it caused! Over 1,000 dollars.... Absolutely insane.

We went to the one on Battery Park (Albany Street) and the employee who works on Friday at 10:30am was really rude, didn’t know the policy properly, and kept arguing with us and gave us way too much attitude.

Read the cancellation policy carefully. I do not know how I missed the information online. Cancelling a prepaid rental more than 24 hours in advance results in a $50 cancellation fee. I don't know if other rental companies charge the same cancellation fee. Instead check out paying at the counter!!!! According to the Hertz customer service rep there is no fee for cancelling. Then again, I would read the cancellation policy.

If you have no problems it's fine but their customers service is the worst I have seen. No one wants to help. They just keep transferring you and American Express recommends this company to their customers. Shame on them. They need to do their homework.

Do not rent from these people!!!! They will double charge you and never refund you!!! Horrible horrible company!!! I have been fighting for almost 3 months for my refund!! They just want to steal from you!!!!

I'm writing to share a consumer protection story that I feel obligated to share. I was recently charged $896.20 by Hertz for emergency roadside assistance — a tow that I declined and never received. After losing the key to my rental car, I contacted Hertz roadside assistance. They informed me they were unable to dispatch a tow to help me. I ultimately declined the service and made other arrangements, paying for a tow myself the next morning.

Hertz's customer service is, in my experience, a void where inquiries disappear and customer dissatisfaction thrives. My rental, which began with a semblance of efficiency at DCA, quickly spiraled into a frustrating ordeal reminiscent of a Kafka novel. When extending my rental because my travel plans changed, I was repeatedly transferred between online agents and the DCA location, each providing inconsistent quotes and conflicting instructions. The local office, it seems, exists solely as a theoretical entity, as my voicemails were met with the same resounding silence as my emails.

Reserved a Mustang convertible two months before our trip. Called Hertz several times before trip to ensure that the Mustang was available, they said, "Don't worry." When we arrived at the Houston Hobby Hertz, employees at the counter said they never had a Mustang at their location. Employees said I should check Bush Airport for one, absolutely no help from them. After an hour with no help, we had to be in Galveston later that afternoon so we took what was there and they still charged us for the Mustang. We never ever will trust Hertz again. For the treatment we received from employees at Hertz Hobby Airport. Beware of Hertz.

Absolutely the worst. I booked through Priceline. After paying for my car, the rep said he needed a 500 deposit. I only had enough for my trip and managed to gather the extra 200. Then he ran my credit and said, "I can't rent to you" then left me stranded in Detroit. Never again.

I did the prepaid option when renting online. It states all fees are included. When I turned in my rental, they charged me $42 for fuel, even though I brought it back with a full tank. After questioning the charge to customer service, they refunded the charge. However if I had not done my due diligence, I would have been overcharged. Also, I requested a small truck for the rental. My flight was delayed by 4 hours, it was close to midnight when I got to Hertz. Instead of telling me that I would be getting a totally different vehicle, I walked out to the lot DFW airport, and the vehicle was a huge truck. I'm 5'1" tall and was driving in an unfamiliar big city with this huge truck. I was too tired to go back in and ask why?? Would not rent from Hertz again.

I have to rent my cars from Hertz thru Uber off and on over the last 10 years. They are consistently unreliable cars that I'm always having to take into service for various reasons. I have to go to the facility, then call Hertz/Uber to get a voucher, fill it out, submit it to Hertz, and they wait for hours at the repair shop to get the approval. Then I give the approval to the repair shop. Then they contact Hertz for verification, which can then take days! I can't sleep in the repair shop, and Hertz keeps me from working while the car is in the shop! They continue to charge me for the full rental week despite the fact that the car is in the shop for days on end.

They charged us $130 for what looks like a pinpoint rock chip. (Very hard to see in their photo) Completely out of our control. Gave me no opportunity to dispute. I will absolutely never use Hertz again!!!!

Your company charged me for a vehicle I never had. I accidentally booked a rental in the wrong city, and despite my attempt to cancel, I was still charged for a car I never received. I will not recommend this company to anyone. Additionally, my request for a refund was denied. I will never use this company again.

Hertz rental system does not check the cars available at a specific location. So they cannot offer a specific car. I booked a convertible. They did not have one available. And they could never have ensured that one would be available.

Reserved small car for 1pm pickup. Upon arrival was told had a Ram for an up charge or an electric car or an Suv an hour later. OK, Suv. 1 hour later no power in office. Option to go to DTW w 23.00 upcharge. Ridiculous. Already1.5 hrs behind schedule. Now 30 miles out of my way and pay to park my car at Metro. Spoke rudely to by staff when I returned to see the vehicle..told I could not roam the garage. The front door was LOCKED! THIS PLACE IS A JOKE. WOULD NOT EVEN GIVE IT 1 STAR. ⁰

If I could place 0 stars I would. I had placed a rental agreement and never received a confirmation email and was charged twice in the amount of $160.58. After calling customer service, I was informed the rental agreement never went through and Hertz would not be able to refund the money that was taken out of my account. Hertz is scamming customers. Beware.

I have been a very loyal Hertz customer for over 40% and as I rent frequently, I have status. But I will never rent again. Rented a car on Dec 8th to Dec 11. I was charged 'holiday fee'! The extra fees were the same as the rental charge that I signed up for. Because I had not noticed this (frequent customer) I rented again in late March. This time they added on 5 extra charges, doubling my charges. When I called they said that the pickup and drop off site gets to add on any charges they want. BTW the taxes were 11% and 20%. Who has a sales tax of 20%!!!! So I am done.

WARNING: DO NOT RENT FROM HERTZ AT ICT AIRPORT – COMPLETE SCAM. This place is a disgrace. A month ago, I rented a car and they fraudulently overcharged me $345 on top of my rental. Then they had the nerve to bill me for two full days when I clearly returned the car after just one day. I’ve reached out repeatedly — no response, no refund, no accountability. It’s like they took my money and vanished. The customer service is nonexistent, and the way this location operates is shady at best, criminal at worst. Save yourself the frustration, the financial loss, and the blatant disrespect. Run — don’t walk — away from this Hertz location. I made the mistake so you don’t have to.

Long story short - they added $400 to my bill for “cleaning fee” because the “sensor detected smoke”. I DON’T smoke. I was alone in the car for both days, it was a business trip. They also added $17.00 for fuel. I topped off the tank before I returned the car. Hertz is a SCAM.

I picked the car up from San Francisco airport drove to Sacramento. The low low light air came on call roadside assistant for Hertz. The lady walked me through driving the car, putting air in the tiger, and then the light did not go off. She informed me that the car will be towed to Sacramento airport that they will pay for the towing and also have Meet take a Uber, which they would pay and then she said well just ride with the tow truck driver.

Hertz on Convention Center Blvd in New Orleans need to closed there doors due to lack of good customer services and car accommodations. Only one person had a good attitude and I can’t remember her name but I do think customers service training definitely needs to be but in place and emphasize how it’s needed to thrive in today's market without the right people running your business. The motivation of leaving your Attitude at home should priority.

I rented a garbage car from Clermont FL location. The car was not ready when I picked it up. It was dirty inside & out with bugs all over the windshield. I had to ask one of the staff to come outside and clean off the steering wheel (no idea what grossness was all over it). The car smelled like cigarette smoke and gave me a headache. I don't smoke. I was told they didn't have any more cars to exchange it with, I was stuck with the crap car. I pre-paid online and was then charged a second time after I returned it. The issue has still not been resolved weeks later. I have called Hertz customer service over 7 times to complain about the condition of the car and being overcharged.

Zero stars, horrible upcharges… Says they have released my deposit back in my account, haven’t received it yet, been over 2 weeks, my bank says there is nothing pending from Hertz to be released… Charges to my account after we returned the car and we pre paid everything charged us a different amount then we were told when trying to pick up the car. I will never use this company. Horrible, horrible service

Horrible experience at Pittsburgh Airport. Waited an hour for vehicle. I was interrogated by Hertz official about credit, insurance, theft, and was harassed about products I didn't want need. Overcharged on vehicle. Treated miserably and humiliated in front of other people. Reserved car given to some else. Finally got a vehicle after being humiliated. Treated like another.

Car Rented from Atlanta airport, I noticed some scratches on the car, usual form not provided. I mentioned this to the lady at the gate who said they already know about those damages. Returned car and flew back home. Then received email and text about damage to tire - a scratch. How does one damage a tire without damage to the car? No one checked the car with me on return. Looks like same thing has happened to other people. Maybe this is their latest way of extorting money from customers. Please be careful and let someone check the car on return. What can one do, they already have my credit card, and I signed their form, and it’s their word against mine. Hertz is going very low with this behavior

Absolutely the worst experience when simply trying to just give them their car back. I was told to return the vehicle to a location that doesn't exist. Literally. After calling back and getting an agent in the Philippines, I was given another location to take the car. So I go there because they have after hours drop off. Sike! No they don't...

CUSTOMER BEWARE!!! I did fill the form online to skip the line and pickup my car at the parking lot, well the place at the airport was closed (1:30 am) and nobody was able to help me get my car rental (only two securities were there), very disappointed I needed to attend a wedding the next morning and my plans were screwed. I had to take an Uber to my hotel and the next morning another Uber to come back to the OKC airport to get my car (btw it had scratches on the paint all over and a cracked front bumper, idk who check these cars), the info provided by Hertz never said that they closed and lock everything up at midnight at this location, they were very good at taking my money, it was impossible to talk to a live person on their customer service phone number, it was a computer giving menu after menu and no customer service.

This International company failed miserably in regard to our recent car rental. We visited our local location in mid January in anticipation of our upcoming trip to Florida in March. First, the lady behind the counter barely acknowledged our presence upon entering. She provided inadequate information as to what steps we needed to follow to secure a rental vehicle. She stated we were too early to setup the rental but did take our information and even provided an estimated cost. We believed things were set and we would hear something closer to the time of our rental date confirming the price and pick up information. About a week before our scheduled trip, we had not yet heard anything from Hertz.

My husband rented a car and when he returned it to the MIami airport, he forgot to leave the key in the car. No one checked his car or asked him if the key was in it. By the time he realized it, he was already at the gate. Hertz customer service was contacted and we were told that if he returned the key within 24 hours he would not be charged. His flight got in at 12:30AM. He is now returning the key overnight via FedEx at 9AM but Hertz has already charged him a $400 key replacement charge as of last night and says they have already replaced the key so the charge stands. This is contrary to their own policy and highly unfair.

I rented a car from San Francisco and was agreeable to the total amount of the rental. I called one day before I was to return the vehicle and asked if I could keep it one more half day. The agent said that would be fine, but the charge would actually be for one whole day of the day amount. Imagine my surprise when the original rental fee went from $900 to a grand total of $1890. I immediately contacted them and was advised that was the correct total. That adding one day was more than double the seven day amount. I tried both phone contact and email and even disputed the charges with my credit card company. Through Hertz, I could not get anyone to understand they were wrong.

NEVER AGAIN!!! Absolutely joke, we rented and PAID for a full size pickup truck, arrived and then we were asked for a 200$ deposit for damages etc. That’s fine, after they take our 200$ they tell us they’re out of pickup trucks, but for 7$ extra a day we can get a full size SUV, I wasn’t impressed so I said I’ll take the SUV but I’m not paying the extra 7$ a day for a vehicle I didn’t want, so they waived the 7$ a day and said they would give me the full size SUV at no extra charge.. They give us a Ford Edge.. That’s NOT a full size SUV.. Lesson learned… If you ever get a chance, watch the episode of Seinfeld when he tried to rent a car at the airport. Exact scenario.

We picked up a car that smelled like weed. It’s 7 passenger so nobody could trade it out because they didn’t have any more. You can’t get to a live customer service agent at all!!! Then the change oil light went on!!

Hertz partners with other companies to rent you a car they take your reservation ask for a rental deposit when renting out of the country. I cancelled my reservation within minutes of making the reservation on February 19, 2025 it's now March 4, 2925 they still haven't credit my credit card. I traveled every week for 5 years for work. Fly Delta or Jet Blue, rent a car from National or Enterprise same company stay at Hilton avoid Hertz at all cost. They have no customer service and the companies they partner with will scam you.

Hertz’s lack of transparency and poor customer service made for a frustrating experience. Despite prepaying in full, I was hit with an unexpected $1,219 deposit hold—more than double what I was told to expect. Hertz never disclosed this amount upfront, and when I questioned it, I was met with dismissive and condescending responses. To make matters worse, Hertz held my funds for an entire month, despite their own policy stating holds should be released in 7 days. Rather than taking responsibility, they shifted blame to my bank, leaving me to chase my own money. If you’re considering renting from Hertz, be aware of hidden charges, excessive deposit holds, and poor customer support. I strongly recommend choosing a rental company that values honesty and customer service.

Worst service ever after flying 16 hours Uber to i65 service road to get there for them to say no cars after reservation 2/25 all those confirmation and no one reached out to let me know anything, After asking for a manager Angela one of the employees told me they are all managers & was very rude saying it’s nothing they could do & my thing is if you don’t have cars available why go through with reservations. I also saw people waiting on people to not pick up cars, This is unorganized unprofessional and could cause a loss. Unfortunately I’ll never book or refer anyone to Hertz, I hope that an apology or something will be done about this situation and the rude employee experience.

I wanted to give Hertz a try as I am a AAA member. However, I will never do that again. It seemed cheaper than Enterprise who I usually rent through but by the time they added on all the extra fees it was actually more money. They also charged a $10 convenience fee when we were on a road that they did not have a toll booth. The toll was $2 but the convenience fee for Hertz was $10. I will let AAA know maybe their preferred provider should change. Poor customer service at the airport as well. Lots of us in line and only one agent at the desk. He was doing his best but when you wait over an hour to pick up your rental car that's unacceptable. When we returned our car there was no one outside to accept it so like everyone else, we left key on dashboard and left the car.

Happened 2x at the Las Vegas Airport. Booked and pre-paid weeks in advance and yet no cars available upon arrival. Was asked to come back the next day.

Yesterday, I want to buy a car I saw for sale and contacted its sale person. He responded that car is not sertified yet. He asked me do not come this morning, because the car is not ready to sell. This morning he send me a message that my car is not ready yet and when I want him to call. I responded as soon as car would be ready to sell. In two hours, he send me a message that car I wanted was sold to someone else. How they can sell a car, which was not ready to sell? They are batch of liars. I will not have my business with them any longer and will not recommend others to do it. I still have emails, to prove what I said. The car I was interested to buy is Nissan Rogue 2022 with VIN **

Rented the car from them to do Uber and the process was absolutely atrocious. Constant miscommunication and wrong information from Hertz. When it came time to return the car they didn't process the return properly and were billing me for 10 days after I had already returned it. Awful company and I wouldn't recommend it to anyone.

Absolutely a nightmare of an experience. I rented a Tesla which was unfit for the road as it drained battery while indicating something different. It ended up leaving stranded in the late evening while I was on my way to an investment meeting for my company. Had to cancel meetings and lose the opportunity to fund my company...Ended up paying 230 for towing the car to a charging station and spend hrs waiting for it to charge. Eventually they give me another Tesla which during heavy rain had leaked rain water in the trunk of the car soaking and destroying one of my work laptops and documents. With three different people communicating with me with different instructions and no one had any clarity on what were the fees to be applied to my card for rental extension.

Hertz was told I wanted the added insurance for ONE DAY of my rental, and they decided to apply it to the entire rental term without disclosing that policy or acquiring my consent. Hertz were contacted directly to resolve this matter. They refused, so I disputed the charge with my credit card issuer and they found that I was in the right regarding this matter and that Hertz was in the wrong. Now, Hertz has sent me to collections over 2 years later. I'm sorry that Hertz is unhappy with that result, but that's their problem, not mine. Perhaps next time they should try dealing with customers in an aboveboard manner. Considering the manner in which I was treated by Hertz, I will cross the street to pay twice as much to any other rental car institution in the future.

My sister rented a car through Hertz and were given an electric car. We have never driven an EV and asked for guidance. They basically said plug it in and it will charge in 30 minutes. We figured out on our own you have to download an app and find a charging station. Finding a charging station is not easy. You can’t use a Tesla or Rivian station we found out. Also there apparently 3 different levels of charging stations which we didn’t know. When we plugged it in it said it would be charged at 2:30 am and we plugged in at 11 am. We had driven to Sonoma to hike and our day was ruined because we could not drive the car because the battery was too low and there were no level 3 stations within 45 minutes We tried calling the hertz office and could not get through despite going through the voice mail prompt hell of pushing multiple numbers. We finally got through and were immediately put on hold then they lost the call!

WORST RENTAL EXPERIENCE EVER! This company does NOT care about their customer's safety at ALL! We rented a car out of Grand Junction CO airport location. A Ford sport utility. For a cross country trip, one way, to SC. Halfway across there was a loud banging under car. So we pulled off highway onto side of road. The heavy cloth/rubber skid plate cover had lost its clips and was hanging down! I am willing to bet mechanics left out a bunch of the clips after an oil change, being in a hurry or just lazy! We had to find something in our FULLY packed car to try to get us to a safer place. We used a string of twinkle lights/wire to wire it on as best we could. We called Hertz and the guy said we could "get another car but would need to backtrack EIGHTY MILES on our route to the Hertz that could help us! We were just outside Tupelo , so why don't they have something there??

Never using again! Our ins company set up a rental while ours got fixed after an accident. We were never informed of any options available to us. When returning the rental, the employees had left early and said no one could give my husband a ride, then they left our invoice open for a week after renting it to someone else. 2 months later we get a $142 bill from platepass and Hertz told us we should’ve known what our options were, even though we didn’t set up the rental or speak to anyone when returned. Hertz customer service is one of the worst I’ve ever encountered. It took 15 mins to even get a live person on the phone, then I was transferred SIX times. I finally spoke to a supervisor who said it’s not hertz’s responsibility to make sure their customers are informed.

So, when I rented the car and drove it off the lot it was really loud in the front end. I called the number for roadside service and they could hear how loud it was in the background of the phone call. She was awesome and set me up with the airport to go back, and get a different vehicle. It wasn't where I got it and was an hour out of my way...but worth it to get a different vehicle. The gentleman on that end of returning and getting a new car was incredible.

I bought a car through the Hertz Rent2Buy program. All smoothing sailing to find the car I like, test drive it for three days under its rental period, and make the decision to buy. The sales office was helpful to get the transaction completed. However, when Hertz gets their money, there is absolutely ZERO contact. Try calling the sales office... goes to voicemail whose inbox is full. Try emailing agents... ghosted. I had to resort to writing a google script which would send an email every hour to ask for the paperwork to finally close the sale and get my temp tags and registration.

The agent added liability insurance to my contract. I called him 15 minutes later to tell him to cancel it, because I have coverage through my personal car insurance. He said he could not cancel it, and I would need to go to a Hertz location. I drove several miles ON snowy roads to a location in Fairport, NY, because they did not answer their phones. When I got there, the doors were locked and no one was there. A business sharing the building told me they had moved away several months ago. The Hertz 800 number does not allow you to talk to a human. DON’T RENT FROM THEM!!!

What I experienced was a lack of communication which will be explained further. I had to extend the time for the rental and I called several times but no one answered. I finally had to drive to the Hertz location myself to get anything done. On the day that my own vehicle was finished from the collision center, I called Hertz several times but again, no one answered. How I handled this was to drive the rental car to the collision shop and leave it for Hertz to pick up. The personnel at the shop agreed to let Hertz know. Under the circumstances, I felt that I had no other choice. In addition, I was overcharged because I was still billed for days beyond the day that I dropped the vehicle off. When I described earlier that I had to drive to the Hertz location myself, it was not only to extend the contract but to no longer be charged for the damage physical waiver. I was still billed up until the last rental day even though I explained that I no longer wanted it.

This is the absolute worst rental car company in human existence. I was sent to collections for $41.38 without being notified by telephone, text, email, or regular mail, only to be told that it was Hertz corporate that sent me to collections. After hours on the phone, I finally got through to someone who could help me. I was told that I had $10 in toll charges in the remaining amount was being charged $10 a day just for the privilege of driving one of these vehicles through a tollbooth. A $10 fee daily on top of paying the tolls just for the privilege of what? Driving my rental that I paid for through a tollbooth. Insane. I will never use this company again.

All I can say is day one, or one day! On day one of me switching over to Hertz-Clermont, Florida for my travel needs, be it business or personal the customer service has been spectacular. No Quality of cars, car selection, and cleanliness have all been 1st class. For me it’s all about the service. The staff has always been there to support my family and I. From Jacob to Sierra to Nathan they have always put the customer first. Being in the Vacation/Hospitality Industry I just want to say, I would hire anyone of them to work for me. Thank you to all three of them and Hertz! Happy customer with consistent 5 stars!

They charged me 500 for a outside clean for a car. I did not have the picture below are one the car they said I had 2 the one I actually had. I will be taking them to small claim court and dispute the charges.

I reserved a rental through Costco travel to pick up a car ar Daytona Beach airport and return there. When I got up to the counter I was asked for my driver's license and a credit card which I provided. The women behind the counter then proceeded to tell me I could not get get a car because I did not have a gold star on my license. I told her I was not aware of this policy because no one before her informed me and she replied take it up with the governor and shouted next!

I rented a vehicle from Hertz at the Harlingen, TX airport on January 3, 2025 and returned it the next day. A day or so later I received a receipt from them and it showed they had charged me $500 because they found "evidence" of smoke/cigarette smoke in the vehicle. I did not smoke in the vehicle because I do not smoke, nor did my teenaged son smoke in it.

This guys are scam and run a business with intention of ripping you off. Please DON'T use them except you have no other option.... PLEASE. I had 2 interesting experiences and the recent one I'm still challenging as they wanted to charge me extra $132 for a car I dropped at the stipulated time. I returned the vehicle at the DFW airport around 5.20pm on the 8th of January and the HOLD on my account was removed within 24 hours.

I rented a car from Hertz at Heathrow Airport in London last Autumn through Booking.com. I just wanted a small car and I paid for comprehensive "all perils" insurance. I had a very negative experience. I waited in the waiting room for over 20 minutes for service after I took my number from the machine. The agent I spoke to was very offhand, took advantage of the fact that I had just got off a sleepless overnight flight, and ripped me off. I showed him my permanent Hertz Gold Card, but he told me it was out of date.

Absolutely do not rent from Hertz at the Kalamazoo Airport. Worst experience ever today. I had a reservation today for a car rental, that my personal training client was going to pay for. They refused to allow my client to pay for rental for me, and said that they would match the price that we were offered on Expedia, but that the rental would have to be in his name. So I canceled my Expedia reservation so that my friend would not be double charged from both Expedia in my name, and through Hertz in his name. The woman never offered to change the reservation in the Hertz system to my friends name, or set up a new rental in his name. Plus refused to honor my reservation because my friend was paying for it. So he was sent away and said, that she could not help him. This was all at 2:30 pm. Then when we went back at 4:30 pm when I was present.

I rented a car at Nashville Airport on 12/19. I drove across the street to a hotel where I stayed. I drove the car fine until Saturday 12/20. That day it showed that the tire pressure was low. It was cold out and it happens. I aired up the tire and went on my way. On Monday 12/22 in the evening the tire pressure was low again. The next morning I took the car to Goodyear because I thought maybe I picked up a nail. No, it was an old improper unsafe tire plug that the leak was from due to no fault of mine per the tech at Goodyear. I immediately called Hertz and they told me that because I did not report it within the 1st hour it was my responsibility. Obviously there is no way I would have noticed a faulty plug on the vehicle within the hour. I was asleep! They told me I could air up the tire and bring the car back which was almost 100 miles away...On a bad tire.

Hertz is absolute garbage. I was overcharged on two separate occasions. *If* you are able to get onto customer service after waiting for 30+ minutes, they are very uncooperative. Also, the rental car was in terrible shape; very dinged up, and poor features for a full size sedan.

One of the worst experience I have with rental and claim. During my rental of Mazda CX5, the rearview mirror came off which was glued to windshield while adjusting when I was parked. I immediately called to replace the vehicle. It was existing damage but since I did not see it earlier, it was considered due to my fault. There was no accident or the car was stationary while doing this. I was charged $750 even after explaining the situation. Luckily the insurance paid for it but it did not stop there. I was asked to pay additional $100 administrative fees from my own pocket.

Found a fraudulent $500 charge on my credit card for "outside washing". Atlanta Airport Hertz charged $500 to wash a car I only had 4 days. 100 miles of sunny weather. Tried to contact for inquiry. IMPOSSIBLE to get customer service. AI Chatbot or Facebook is the only way to communicate with the company.

On December 5, I visited the San Pablo, California location for a Rent-A-Car due to an insurance claim after my car was hit, with the other party's insurance taking fault. Unfortunately, the assistant store manager was rude and disrespectful. They did not have any rentals available within my budget of $25 per day. I was informed of additional fees, which I expected to be around $9 to $40 a week, but upon returning the car, I discovered I had to pay over $250 out-of-pocket for this rental, despite not being at fault.

The two front desk working at SeaTac Hertz January 2nd 2025 around 8-9am is very unprofessional. The emotional distress my brother experienced with the two one female and one male is horrible. Nobody should have experienced anything like that. First the lady was just rude and very demeaning. This is my brother’s first time renting car and he’s not sure how it works so he’s asking questions. My brother used Tap to pay for the downpayment and the lady is saying that it’s not going through but we see on our account that it took out $1 each try. So I'm not sure what’s happening.

My experience in general was terrible; 4 days into my rental the car malfunctioned (Christmas Eve) while this is not Hertz or my fault the management of the situation was completely unprofessional; I was sent to another Hertz office instructed by the associate that helped me through the problem, when I got there the manager at the airport location, without even asking why I was there immediately started yelling that “They had no cars available” over and over; this after I was told my car was “waiting for me”. It wasn’t until he essentially kicked me out and my car again didn’t start that with no option left.

The Hertz rental at the Atlanta airport is to be avoided at all costs. We prepaid for a reservation during the busy Christmas season. Even after reserving two months in advance and prepaying, they still gave our vehicle away. They had one car left to offer us. It was a base Nissan Sentra. We paid for an SUV. We had to take it as everyone was sold out. It smelled, was scratched up, had a nasty film on the windows, and was just a terrible car. The staff didn't care. There is no live person to talk to if you want to call Hertz.

I was blatantly ripped off and lied to. I purchased the extra service which provided me cover within the hour if broken down. Well to put it short I broke down twice with a car that should not have been in service. Had nearly 100,000 miles on it. Both times I was stranded for 3-5 hours. So I asked for refund of the $300 for extra I paid. It’s been 2 months and still no word or refund. STAY AWAY!!!

If I had the option to choose ZERO stars I would. I have been a loyal customer with this location (Haverhill, MA) for roughly 8 years now without any complaints until recently. Ever since the change in management this location has become a total disaster. Today is the 3rd time in 2 months I have showed up to pick up a vehicle that wasn’t available. The first time I was offered an economy vehicle when I booked a large premium based on the number of passengers and duration of my trip. My trip was then postponed by 1 day so that I could pick up the vehicle class I had originally booked at another location roughly 45 mins out of my way. The last 2 times I have shown up including today with the manager informing me that there are no available cars leaving me in a major bind. However, I was allowed to book a vehicle on their site each time.

I only want to pay my fair share of expenses. Hertz still refuses (for over 2 months) to provide a reason for the charges or credit the $549.34 to our bank account. I filed fraud with my bank and a complaint with the BBB.

We had a paid reservation and they did not have a car at our due time. They did not work with us to try and get us a car but instead had us waiting over three hours without any information or attempt to try and get their customers the service they had paid for. It is highlight in acceptable for a company to do this and have us waste our time.

Initially I rented a car for 1 day. I came back 1 hr and 7 minutes and was charged for 2 extra hours plus another full day of under 25 age fee. This was an extra $70. When I got home I wrote to them. Guess what, they refunded all of those extra fees. It's nice to know that they are companies like HERTZ still around.

I rented a car at Las Vagas airport. I left my cane at the desk. when I returned the car the gentleman that was dressed as Santa in yellow came outside and said, "I got your cane inside." I would like to thank you so much how you made my day and I hope you had a wonderful day

Logan and Roz are absolutely unacceptable. This location is a complete disaster—unorganized and poorly managed. I personally witnessed Logan blatantly lie to a customer, telling her she needed insurance for break-ins and pressuring her to buy their insurance because the area is “so bad,” even claiming he’d have to max out her card for damages. This behavior is beyond unprofessional—it’s disgraceful and tarnishes the Hertz name. While I’ll rent from Hertz again, I will never set foot in this location.

We landed on Dec 13 th 2023 at Tampa international. We forgot the Hertz desk the guy was totally clueless. We had all our booking. It was prepaid!!! He tried to sell us everything. Going told us, "We only have a 2 door car." Being on two of us we didn’t care. We been traveling to Florida since 1989 twice a year. Never ever experienced anything so bad!!! Over an hour and half my husband did lose his cool. Told the guy, "If the car crap I be back into you." Eventually we got a car. 4 door Nissan. 2,000 miles on the clock. Never ever book with these again plus $500 deposit!!!!

I rented a car in Waldorf, MD for 4 days and a return to same place. One day into rental I received a return bill from a drop off in Chicago, even though I still had vehicle. Told 2 different cars, had same vehicle number and I would be refunded within 24 hours, 7 days later no refund so had to dispute with credit card company.

I picked up a car from Cleveland Hopkins airport on 11/18/2024. Quickly, I saw that the check engine light had come on. Soon after that, I noticed that the car would "jump" when shifting and it got to the point that on the night of December 10th, the car would not get up to speed on the highway, topping out at 40ish mph. On 12/11 I called Hertz and over the course of FOUR days, was told that my options were that I could A) go to the closest Hertz location and end up paying out of pocket for the only available car which was a higher class than I had received. B) Drive the malfunctioning car an hour to the original pickup location. C) Have the car towed and ride with the tow truck driver an hour, C) have a Lyft ordered to take me to the original pickup location, or D) Get a voucher for me to take the rental car into a garage to get it fixed.

Ruined Christmas... 16 day advance reservation and day before confirmation are all computer generated and does not tie to reality of no inventory. No inventory = no cars to fulfill a 16 day reservation. Sad and bad business.

So they let you book your reservations and TAKE YOUR MONEY RIGHT THEN AND THERE but the location they let you book do not have ANY cars available. Then you have to WAIT 7 to 10 business days to get your money back. This is RIDICULOUS and the rep I had was very rude and didn’t know what she was doing. BTW her name was Angela Agent #**. NEVER AGAIN.

Hertz took my money, for car rental. Due to change in Navy plans my trip was canceled to see my son. Now Hertz is giving me the run around about my refund of a canceled paid reservation. Not able to talk with anyone, they keep saying wait ten more days. How long does it take? I canceled in a week's advance and still no refund.

Garbage customer service! I made a reservation minimum 3 weeks in advance, got to the DFW airport and went to go pick up the car I had rented. There I was informed of the $500 security deposit for debit cards. I took a minute to think about my options and went ahead and put the deposit down, which actually ended up being $659. Since we were traveling a bit further than just around Dallas we decided to upgrade the vehicle from an economy class car to an SUV class car. Rachid at the Hertz counter at DFW airport was incredible! Like I can express how helpful and kind he was! (The 2 stars are for Rachid at the DFW hertz counter, the rest of the experience get no stars!)

I rented from Hertz on december 8 2024. I began the process by phone. I was told by edward Everything will be fine once I go into hertz. When I went in I was told they could not do what I was told. Edward said call him back if there was any issues. When I called to tell him he would not come to the phone and his co worker stated I could not get the 179.98 I put up already. Not only that they tried a few days later to charge my credit card causing me to shut my card down. There's definitely something wrong with this. When I spoke to hertz they're saying I have to call my bank for the refund. It's your system and it's breached. Correct the issue.

Hertz used to have a Great Reputation. Now that reputation is in the TOILET where it belongs. Hertz routinely takes advantage of its customers with ridiculous fines & even attempts to file police reports if you are a day late. DON'T RENT from HERTZ!!!

Lost a 27 year Gold member to overcharges and terrible customer service. My problem is with the corporation, not the local kids they hire, understaff, and pay peanuts to. Don't ever opt for the "pre-paid" programs for gas, tolls, or insurance, because each of these is a huge, overstuffed profit center for an international company that does this to everyone. And, always check your car before you accept it for damage/mechanical issues and get the hard copy of your receipt with the exact mileage and accounting of current and possible future charges when you return your rental because that IS your only solid ground when you find odd charges to your credit card later on that don't make sense.

I have been extremely disappointed with Hertz. I have a problem with my reservation and it is impossible to get through to anyone for help. I have left three messages, but no one has returned my calls. Their customer service is abysmal. I will never rent from them again.

They have underlying fees and the representative lied about fuel costs. I’ll never rent from them again. Gas was almost twice what I was quoted and toll fees are twice the cost as well. I suggest don’t rent from them or figure twice what they quoted you.

Rotten service and local offices can be even worse. I needed to change my pick up time from 2pm to 10pm. They state they will hold your reservation for 8 hours. However, due to flight delays, I'm going to just miss this window. If you make the crime of booking with a 3rd party (e.g. Expedia) even if you have a confirmation number of rental record number from Hertz, you can't modify anything online.

Hertz hates military. Booked a car from Thrifty rental (which is owned by hertz) at ATL airport. Went to pick up the car but was told there was an issue on license. The issues was my billing address and license address didn’t match. It’s common for military members to have a license from their home state, but live in another state with a different billing address. I explained this to the hertz people. This is a simple issue shouldn’t be a problem to resolve. BUT, the Hertz employees were far too lazy to even attempt basic customer service. They simply said that they wouldn’t rent me a car and told me to leave. Almost got stranded at the airport and my trip/plan is in question because hertz doesn’t possess basic intelligence or logic skills.

I’ve been a Hertz Gold member for years, but I’ve finally had enough of their poor service and blatant price gouging. They are overpriced, rude, and have the worst customer service. Recently, I couldn’t even use my rewards points to book a rental, which is frustrating and completely defeats the purpose of being a loyal member. They constantly send out coupon codes, but when you try to apply them, they’re useless. It feels like a bait-and-switch tactic. A few months ago, I had an even worse experience. I arrived 10 minutes early for my confirmed pick-up time and still had to wait over an hour to get service. They were clearly understaffed, and the staff that was there had zero sense of urgency or professionalism. Hertz has gone downhill and doesn’t seem to value its customers at all. Save yourself the hassle and the money – stay away from Hertz at all costs.

I am a Hertz Gold Member and rented a car in Colorado Springs in Nov 2024. I used the car for 4 days and went to return it at the airport. We stopped at a gas station to refill the tank and it broke down. I was late catching my flight and Hertz charged me for 2 additional weeks at $158/day. I had to call in four separate times to resolve this issue taking a total of 3 hours of my time - I travel nonstop and am extremely busy. I received a final bill and they overcharged me for an extra day and $20 late fee. Had to call again, go through their menus, wait on hold and finally told me I will get that refund in 5-7 business days. Horrible experience and will never rent from Hertz again.

I've been renting from the Tyler Tx location every time I visit. This Tyler location took my deposit and extra talking about excessive smoke and nobody smoked in the car. On top of when I got the car it already had an odor in it. I took some gain fabric softener and wiped the car down only for them to take my money. I've been calling to ask how did they get an smoke smell out of fabric softener. I also felt like the manager George didn't want me renting at his location from some of the comments he made when I would pick up the car or return it. I've been calling to this location and no one is answering my calls. Hertz needs a new manager at this location. I would not recommend people to this location, only the airport.

I had a reservation books at the following rates.

I am a Hertz Gold Plus Rewards member and that means exactly nothing. I tried to make reservations for 12/2 - 12/6 at the Cincinnati airport yesterday. The web site would not take any credit card. I tried again today, same thing. I tried to call Hertz with no luck, tried the airport location and the phone rang for 10 minutes. Also they screwed up my reservations in January at Ft. Lauderdale. The web site is terrible and you can't get anyone on the phone. I fixed the problem switching to Budget. Hertz used to be the best, not anymore!!!!

I recently used Hertz car rental at SFB airport. I agreed at time of rental I would refuel the car before drop off, which I did. Upon landing back home, I reviewed my bill that revealed I had been charged $75 in refueling fees. To contest this, you have to submit the fuel receipt which I no longer had. I reviewed my receipt from renting at the same place 30 days prior, and yes, same thing happened. Again, I refueled and they charged me anyhow. Next time I will be present for the attendant to check my fuel level and go to the desk after to review the receipt. I have never had this problem with the other rental car companies at SFB.

Reserved a car online. Went to pick it up with a confirmation number and several email reminders to pick up the car. $84 with insurance. They didn't have one. Sent me to Avis on next counter, $175.00. I went back to Hertz counter. After a heated exchange, mostly on my part, I left without a car. I'm glad I didn't fly in from somewhere expecting a car. Terrible company policy and online system. Did I mention there were 3 people behind the counter that could have called me but didn't!!! Use this company at you own risk.

Rented a Hertz car at Atlanta Airport. They kept saying that I could select my car but when it came time, they had no cars available. But they offered me an upgrade at $40.00 per day. When I got there car it literally leaked of Marijuana. It was horrible but I needed to do my business. It leaked the entire time I had it. When I returned it they said they would send an notification that it had been returned. They never did, leaving me afraid that they were going to claim I had not returned it. Horrible experience!!

Avoid renting from Hertz car rental - there is a reason their rates are cheap: they are cheats and will charge you for additional days, toll Fee and other fees! If you complain they will lie to you and then harass you and then have debt collectors come after you! Hertz charged me for an additional day, toll charges and taxes after the return of car. I reserved a car for two days in January from Hertz at Houston airport through expedia and also purchased the unlimited tolls for the duration. I took the car on January 26th and returned it on 28th about 2 hours before return time. The attendant informed me that I will get my receipt thru e-mail and if I need a printed receipt I have to go inside the office and wait on line. I opted for e-mail and was surprised to see the receipt in the e-mail where they showed I returned the car at 10:45 pm (past the return time of 5:45pm) when in fact I had returned the car around 3:45 pm for my 5:30 pm flight.