Hertz Reviews

Read the cancellation policy carefully. I do not know how I missed the information online. Cancelling a prepaid rental more than 24 hours in advance results in a $50 cancellation fee. I don't know if other rental companies charge the same cancellation fee. Instead check out paying at the counter!!!! According to the Hertz customer service rep there is no fee for cancelling. Then again, I would read the cancellation policy.

If you have no problems it's fine but their customers service is the worst I have seen. No one wants to help. They just keep transferring you and American Express recommends this company to their customers. Shame on them. They need to do their homework.

Do not rent from these people!!!! They will double charge you and never refund you!!! Horrible horrible company!!! I have been fighting for almost 3 months for my refund!! They just want to steal from you!!!!

I'm writing to share a consumer protection story that I feel obligated to share. I was recently charged $896.20 by Hertz for emergency roadside assistance — a tow that I declined and never received. After losing the key to my rental car, I contacted Hertz roadside assistance. They informed me they were unable to dispatch a tow to help me. I ultimately declined the service and made other arrangements, paying for a tow myself the next morning.

Hertz's customer service is, in my experience, a void where inquiries disappear and customer dissatisfaction thrives. My rental, which began with a semblance of efficiency at DCA, quickly spiraled into a frustrating ordeal reminiscent of a Kafka novel. When extending my rental because my travel plans changed, I was repeatedly transferred between online agents and the DCA location, each providing inconsistent quotes and conflicting instructions. The local office, it seems, exists solely as a theoretical entity, as my voicemails were met with the same resounding silence as my emails.

Reserved a Mustang convertible two months before our trip. Called Hertz several times before trip to ensure that the Mustang was available, they said, "Don't worry." When we arrived at the Houston Hobby Hertz, employees at the counter said they never had a Mustang at their location. Employees said I should check Bush Airport for one, absolutely no help from them. After an hour with no help, we had to be in Galveston later that afternoon so we took what was there and they still charged us for the Mustang. We never ever will trust Hertz again. For the treatment we received from employees at Hertz Hobby Airport. Beware of Hertz.

Absolutely the worst. I booked through Priceline. After paying for my car, the rep said he needed a 500 deposit. I only had enough for my trip and managed to gather the extra 200. Then he ran my credit and said, "I can't rent to you" then left me stranded in Detroit. Never again.

I did the prepaid option when renting online. It states all fees are included. When I turned in my rental, they charged me $42 for fuel, even though I brought it back with a full tank. After questioning the charge to customer service, they refunded the charge. However if I had not done my due diligence, I would have been overcharged. Also, I requested a small truck for the rental. My flight was delayed by 4 hours, it was close to midnight when I got to Hertz. Instead of telling me that I would be getting a totally different vehicle, I walked out to the lot DFW airport, and the vehicle was a huge truck. I'm 5'1" tall and was driving in an unfamiliar big city with this huge truck. I was too tired to go back in and ask why?? Would not rent from Hertz again.

I have to rent my cars from Hertz thru Uber off and on over the last 10 years. They are consistently unreliable cars that I'm always having to take into service for various reasons. I have to go to the facility, then call Hertz/Uber to get a voucher, fill it out, submit it to Hertz, and they wait for hours at the repair shop to get the approval. Then I give the approval to the repair shop. Then they contact Hertz for verification, which can then take days! I can't sleep in the repair shop, and Hertz keeps me from working while the car is in the shop! They continue to charge me for the full rental week despite the fact that the car is in the shop for days on end.

They charged us $130 for what looks like a pinpoint rock chip. (Very hard to see in their photo) Completely out of our control. Gave me no opportunity to dispute. I will absolutely never use Hertz again!!!!

Your company charged me for a vehicle I never had. I accidentally booked a rental in the wrong city, and despite my attempt to cancel, I was still charged for a car I never received. I will not recommend this company to anyone. Additionally, my request for a refund was denied. I will never use this company again.

Hertz rental system does not check the cars available at a specific location. So they cannot offer a specific car. I booked a convertible. They did not have one available. And they could never have ensured that one would be available.

Reserved small car for 1pm pickup. Upon arrival was told had a Ram for an up charge or an electric car or an Suv an hour later. OK, Suv. 1 hour later no power in office. Option to go to DTW w 23.00 upcharge. Ridiculous. Already1.5 hrs behind schedule. Now 30 miles out of my way and pay to park my car at Metro. Spoke rudely to by staff when I returned to see the vehicle..told I could not roam the garage. The front door was LOCKED! THIS PLACE IS A JOKE. WOULD NOT EVEN GIVE IT 1 STAR. ⁰

If I could place 0 stars I would. I had placed a rental agreement and never received a confirmation email and was charged twice in the amount of $160.58. After calling customer service, I was informed the rental agreement never went through and Hertz would not be able to refund the money that was taken out of my account. Hertz is scamming customers. Beware.

I have been a very loyal Hertz customer for over 40% and as I rent frequently, I have status. But I will never rent again. Rented a car on Dec 8th to Dec 11. I was charged 'holiday fee'! The extra fees were the same as the rental charge that I signed up for. Because I had not noticed this (frequent customer) I rented again in late March. This time they added on 5 extra charges, doubling my charges. When I called they said that the pickup and drop off site gets to add on any charges they want. BTW the taxes were 11% and 20%. Who has a sales tax of 20%!!!! So I am done.

WARNING: DO NOT RENT FROM HERTZ AT ICT AIRPORT – COMPLETE SCAM. This place is a disgrace. A month ago, I rented a car and they fraudulently overcharged me $345 on top of my rental. Then they had the nerve to bill me for two full days when I clearly returned the car after just one day. I’ve reached out repeatedly — no response, no refund, no accountability. It’s like they took my money and vanished. The customer service is nonexistent, and the way this location operates is shady at best, criminal at worst. Save yourself the frustration, the financial loss, and the blatant disrespect. Run — don’t walk — away from this Hertz location. I made the mistake so you don’t have to.

Long story short - they added $400 to my bill for “cleaning fee” because the “sensor detected smoke”. I DON’T smoke. I was alone in the car for both days, it was a business trip. They also added $17.00 for fuel. I topped off the tank before I returned the car. Hertz is a SCAM.

I picked the car up from San Francisco airport drove to Sacramento. The low low light air came on call roadside assistant for Hertz. The lady walked me through driving the car, putting air in the tiger, and then the light did not go off. She informed me that the car will be towed to Sacramento airport that they will pay for the towing and also have Meet take a Uber, which they would pay and then she said well just ride with the tow truck driver.

Hertz on Convention Center Blvd in New Orleans need to closed there doors due to lack of good customer services and car accommodations. Only one person had a good attitude and I can’t remember her name but I do think customers service training definitely needs to be but in place and emphasize how it’s needed to thrive in today's market without the right people running your business. The motivation of leaving your Attitude at home should priority.

I rented a garbage car from Clermont FL location. The car was not ready when I picked it up. It was dirty inside & out with bugs all over the windshield. I had to ask one of the staff to come outside and clean off the steering wheel (no idea what grossness was all over it). The car smelled like cigarette smoke and gave me a headache. I don't smoke. I was told they didn't have any more cars to exchange it with, I was stuck with the crap car. I pre-paid online and was then charged a second time after I returned it. The issue has still not been resolved weeks later. I have called Hertz customer service over 7 times to complain about the condition of the car and being overcharged.

Zero stars, horrible upcharges… Says they have released my deposit back in my account, haven’t received it yet, been over 2 weeks, my bank says there is nothing pending from Hertz to be released… Charges to my account after we returned the car and we pre paid everything charged us a different amount then we were told when trying to pick up the car. I will never use this company. Horrible, horrible service

Horrible experience at Pittsburgh Airport. Waited an hour for vehicle. I was interrogated by Hertz official about credit, insurance, theft, and was harassed about products I didn't want need. Overcharged on vehicle. Treated miserably and humiliated in front of other people. Reserved car given to some else. Finally got a vehicle after being humiliated. Treated like another.

Car Rented from Atlanta airport, I noticed some scratches on the car, usual form not provided. I mentioned this to the lady at the gate who said they already know about those damages. Returned car and flew back home. Then received email and text about damage to tire - a scratch. How does one damage a tire without damage to the car? No one checked the car with me on return. Looks like same thing has happened to other people. Maybe this is their latest way of extorting money from customers. Please be careful and let someone check the car on return. What can one do, they already have my credit card, and I signed their form, and it’s their word against mine. Hertz is going very low with this behavior

Absolutely the worst experience when simply trying to just give them their car back. I was told to return the vehicle to a location that doesn't exist. Literally. After calling back and getting an agent in the Philippines, I was given another location to take the car. So I go there because they have after hours drop off. Sike! No they don't...

CUSTOMER BEWARE!!! I did fill the form online to skip the line and pickup my car at the parking lot, well the place at the airport was closed (1:30 am) and nobody was able to help me get my car rental (only two securities were there), very disappointed I needed to attend a wedding the next morning and my plans were screwed. I had to take an Uber to my hotel and the next morning another Uber to come back to the OKC airport to get my car (btw it had scratches on the paint all over and a cracked front bumper, idk who check these cars), the info provided by Hertz never said that they closed and lock everything up at midnight at this location, they were very good at taking my money, it was impossible to talk to a live person on their customer service phone number, it was a computer giving menu after menu and no customer service.

This International company failed miserably in regard to our recent car rental. We visited our local location in mid January in anticipation of our upcoming trip to Florida in March. First, the lady behind the counter barely acknowledged our presence upon entering. She provided inadequate information as to what steps we needed to follow to secure a rental vehicle. She stated we were too early to setup the rental but did take our information and even provided an estimated cost. We believed things were set and we would hear something closer to the time of our rental date confirming the price and pick up information. About a week before our scheduled trip, we had not yet heard anything from Hertz.

My husband rented a car and when he returned it to the MIami airport, he forgot to leave the key in the car. No one checked his car or asked him if the key was in it. By the time he realized it, he was already at the gate. Hertz customer service was contacted and we were told that if he returned the key within 24 hours he would not be charged. His flight got in at 12:30AM. He is now returning the key overnight via FedEx at 9AM but Hertz has already charged him a $400 key replacement charge as of last night and says they have already replaced the key so the charge stands. This is contrary to their own policy and highly unfair.

I rented a car from San Francisco and was agreeable to the total amount of the rental. I called one day before I was to return the vehicle and asked if I could keep it one more half day. The agent said that would be fine, but the charge would actually be for one whole day of the day amount. Imagine my surprise when the original rental fee went from $900 to a grand total of $1890. I immediately contacted them and was advised that was the correct total. That adding one day was more than double the seven day amount. I tried both phone contact and email and even disputed the charges with my credit card company. Through Hertz, I could not get anyone to understand they were wrong.

NEVER AGAIN!!! Absolutely joke, we rented and PAID for a full size pickup truck, arrived and then we were asked for a 200$ deposit for damages etc. That’s fine, after they take our 200$ they tell us they’re out of pickup trucks, but for 7$ extra a day we can get a full size SUV, I wasn’t impressed so I said I’ll take the SUV but I’m not paying the extra 7$ a day for a vehicle I didn’t want, so they waived the 7$ a day and said they would give me the full size SUV at no extra charge.. They give us a Ford Edge.. That’s NOT a full size SUV.. Lesson learned… If you ever get a chance, watch the episode of Seinfeld when he tried to rent a car at the airport. Exact scenario.

We picked up a car that smelled like weed. It’s 7 passenger so nobody could trade it out because they didn’t have any more. You can’t get to a live customer service agent at all!!! Then the change oil light went on!!

Hertz partners with other companies to rent you a car they take your reservation ask for a rental deposit when renting out of the country. I cancelled my reservation within minutes of making the reservation on February 19, 2025 it's now March 4, 2925 they still haven't credit my credit card. I traveled every week for 5 years for work. Fly Delta or Jet Blue, rent a car from National or Enterprise same company stay at Hilton avoid Hertz at all cost. They have no customer service and the companies they partner with will scam you.

Hertz’s lack of transparency and poor customer service made for a frustrating experience. Despite prepaying in full, I was hit with an unexpected $1,219 deposit hold—more than double what I was told to expect. Hertz never disclosed this amount upfront, and when I questioned it, I was met with dismissive and condescending responses. To make matters worse, Hertz held my funds for an entire month, despite their own policy stating holds should be released in 7 days. Rather than taking responsibility, they shifted blame to my bank, leaving me to chase my own money. If you’re considering renting from Hertz, be aware of hidden charges, excessive deposit holds, and poor customer support. I strongly recommend choosing a rental company that values honesty and customer service.

Worst service ever after flying 16 hours Uber to i65 service road to get there for them to say no cars after reservation 2/25 all those confirmation and no one reached out to let me know anything, After asking for a manager Angela one of the employees told me they are all managers & was very rude saying it’s nothing they could do & my thing is if you don’t have cars available why go through with reservations. I also saw people waiting on people to not pick up cars, This is unorganized unprofessional and could cause a loss. Unfortunately I’ll never book or refer anyone to Hertz, I hope that an apology or something will be done about this situation and the rude employee experience.

I wanted to give Hertz a try as I am a AAA member. However, I will never do that again. It seemed cheaper than Enterprise who I usually rent through but by the time they added on all the extra fees it was actually more money. They also charged a $10 convenience fee when we were on a road that they did not have a toll booth. The toll was $2 but the convenience fee for Hertz was $10. I will let AAA know maybe their preferred provider should change. Poor customer service at the airport as well. Lots of us in line and only one agent at the desk. He was doing his best but when you wait over an hour to pick up your rental car that's unacceptable. When we returned our car there was no one outside to accept it so like everyone else, we left key on dashboard and left the car.

Happened 2x at the Las Vegas Airport. Booked and pre-paid weeks in advance and yet no cars available upon arrival. Was asked to come back the next day.

Yesterday, I want to buy a car I saw for sale and contacted its sale person. He responded that car is not sertified yet. He asked me do not come this morning, because the car is not ready to sell. This morning he send me a message that my car is not ready yet and when I want him to call. I responded as soon as car would be ready to sell. In two hours, he send me a message that car I wanted was sold to someone else. How they can sell a car, which was not ready to sell? They are batch of liars. I will not have my business with them any longer and will not recommend others to do it. I still have emails, to prove what I said. The car I was interested to buy is Nissan Rogue 2022 with VIN **

Rented the car from them to do Uber and the process was absolutely atrocious. Constant miscommunication and wrong information from Hertz. When it came time to return the car they didn't process the return properly and were billing me for 10 days after I had already returned it. Awful company and I wouldn't recommend it to anyone.

Absolutely a nightmare of an experience. I rented a Tesla which was unfit for the road as it drained battery while indicating something different. It ended up leaving stranded in the late evening while I was on my way to an investment meeting for my company. Had to cancel meetings and lose the opportunity to fund my company...Ended up paying 230 for towing the car to a charging station and spend hrs waiting for it to charge. Eventually they give me another Tesla which during heavy rain had leaked rain water in the trunk of the car soaking and destroying one of my work laptops and documents. With three different people communicating with me with different instructions and no one had any clarity on what were the fees to be applied to my card for rental extension.

Hertz was told I wanted the added insurance for ONE DAY of my rental, and they decided to apply it to the entire rental term without disclosing that policy or acquiring my consent. Hertz were contacted directly to resolve this matter. They refused, so I disputed the charge with my credit card issuer and they found that I was in the right regarding this matter and that Hertz was in the wrong. Now, Hertz has sent me to collections over 2 years later. I'm sorry that Hertz is unhappy with that result, but that's their problem, not mine. Perhaps next time they should try dealing with customers in an aboveboard manner. Considering the manner in which I was treated by Hertz, I will cross the street to pay twice as much to any other rental car institution in the future.

My sister rented a car through Hertz and were given an electric car. We have never driven an EV and asked for guidance. They basically said plug it in and it will charge in 30 minutes. We figured out on our own you have to download an app and find a charging station. Finding a charging station is not easy. You can’t use a Tesla or Rivian station we found out. Also there apparently 3 different levels of charging stations which we didn’t know. When we plugged it in it said it would be charged at 2:30 am and we plugged in at 11 am. We had driven to Sonoma to hike and our day was ruined because we could not drive the car because the battery was too low and there were no level 3 stations within 45 minutes We tried calling the hertz office and could not get through despite going through the voice mail prompt hell of pushing multiple numbers. We finally got through and were immediately put on hold then they lost the call!

WORST RENTAL EXPERIENCE EVER! This company does NOT care about their customer's safety at ALL! We rented a car out of Grand Junction CO airport location. A Ford sport utility. For a cross country trip, one way, to SC. Halfway across there was a loud banging under car. So we pulled off highway onto side of road. The heavy cloth/rubber skid plate cover had lost its clips and was hanging down! I am willing to bet mechanics left out a bunch of the clips after an oil change, being in a hurry or just lazy! We had to find something in our FULLY packed car to try to get us to a safer place. We used a string of twinkle lights/wire to wire it on as best we could. We called Hertz and the guy said we could "get another car but would need to backtrack EIGHTY MILES on our route to the Hertz that could help us! We were just outside Tupelo , so why don't they have something there??

Never using again! Our ins company set up a rental while ours got fixed after an accident. We were never informed of any options available to us. When returning the rental, the employees had left early and said no one could give my husband a ride, then they left our invoice open for a week after renting it to someone else. 2 months later we get a $142 bill from platepass and Hertz told us we should’ve known what our options were, even though we didn’t set up the rental or speak to anyone when returned. Hertz customer service is one of the worst I’ve ever encountered. It took 15 mins to even get a live person on the phone, then I was transferred SIX times. I finally spoke to a supervisor who said it’s not hertz’s responsibility to make sure their customers are informed.

So, when I rented the car and drove it off the lot it was really loud in the front end. I called the number for roadside service and they could hear how loud it was in the background of the phone call. She was awesome and set me up with the airport to go back, and get a different vehicle. It wasn't where I got it and was an hour out of my way...but worth it to get a different vehicle. The gentleman on that end of returning and getting a new car was incredible.

I bought a car through the Hertz Rent2Buy program. All smoothing sailing to find the car I like, test drive it for three days under its rental period, and make the decision to buy. The sales office was helpful to get the transaction completed. However, when Hertz gets their money, there is absolutely ZERO contact. Try calling the sales office... goes to voicemail whose inbox is full. Try emailing agents... ghosted. I had to resort to writing a google script which would send an email every hour to ask for the paperwork to finally close the sale and get my temp tags and registration.

The agent added liability insurance to my contract. I called him 15 minutes later to tell him to cancel it, because I have coverage through my personal car insurance. He said he could not cancel it, and I would need to go to a Hertz location. I drove several miles ON snowy roads to a location in Fairport, NY, because they did not answer their phones. When I got there, the doors were locked and no one was there. A business sharing the building told me they had moved away several months ago. The Hertz 800 number does not allow you to talk to a human. DON’T RENT FROM THEM!!!

What I experienced was a lack of communication which will be explained further. I had to extend the time for the rental and I called several times but no one answered. I finally had to drive to the Hertz location myself to get anything done. On the day that my own vehicle was finished from the collision center, I called Hertz several times but again, no one answered. How I handled this was to drive the rental car to the collision shop and leave it for Hertz to pick up. The personnel at the shop agreed to let Hertz know. Under the circumstances, I felt that I had no other choice. In addition, I was overcharged because I was still billed for days beyond the day that I dropped the vehicle off. When I described earlier that I had to drive to the Hertz location myself, it was not only to extend the contract but to no longer be charged for the damage physical waiver. I was still billed up until the last rental day even though I explained that I no longer wanted it.

This is the absolute worst rental car company in human existence. I was sent to collections for $41.38 without being notified by telephone, text, email, or regular mail, only to be told that it was Hertz corporate that sent me to collections. After hours on the phone, I finally got through to someone who could help me. I was told that I had $10 in toll charges in the remaining amount was being charged $10 a day just for the privilege of driving one of these vehicles through a tollbooth. A $10 fee daily on top of paying the tolls just for the privilege of what? Driving my rental that I paid for through a tollbooth. Insane. I will never use this company again.

All I can say is day one, or one day! On day one of me switching over to Hertz-Clermont, Florida for my travel needs, be it business or personal the customer service has been spectacular. No Quality of cars, car selection, and cleanliness have all been 1st class. For me it’s all about the service. The staff has always been there to support my family and I. From Jacob to Sierra to Nathan they have always put the customer first. Being in the Vacation/Hospitality Industry I just want to say, I would hire anyone of them to work for me. Thank you to all three of them and Hertz! Happy customer with consistent 5 stars!

They charged me 500 for a outside clean for a car. I did not have the picture below are one the car they said I had 2 the one I actually had. I will be taking them to small claim court and dispute the charges.

I reserved a rental through Costco travel to pick up a car ar Daytona Beach airport and return there. When I got up to the counter I was asked for my driver's license and a credit card which I provided. The women behind the counter then proceeded to tell me I could not get get a car because I did not have a gold star on my license. I told her I was not aware of this policy because no one before her informed me and she replied take it up with the governor and shouted next!

I rented a vehicle from Hertz at the Harlingen, TX airport on January 3, 2025 and returned it the next day. A day or so later I received a receipt from them and it showed they had charged me $500 because they found "evidence" of smoke/cigarette smoke in the vehicle. I did not smoke in the vehicle because I do not smoke, nor did my teenaged son smoke in it.

This guys are scam and run a business with intention of ripping you off. Please DON'T use them except you have no other option.... PLEASE. I had 2 interesting experiences and the recent one I'm still challenging as they wanted to charge me extra $132 for a car I dropped at the stipulated time. I returned the vehicle at the DFW airport around 5.20pm on the 8th of January and the HOLD on my account was removed within 24 hours.

I rented a car from Hertz at Heathrow Airport in London last Autumn through Booking.com. I just wanted a small car and I paid for comprehensive "all perils" insurance. I had a very negative experience. I waited in the waiting room for over 20 minutes for service after I took my number from the machine. The agent I spoke to was very offhand, took advantage of the fact that I had just got off a sleepless overnight flight, and ripped me off. I showed him my permanent Hertz Gold Card, but he told me it was out of date.

Absolutely do not rent from Hertz at the Kalamazoo Airport. Worst experience ever today. I had a reservation today for a car rental, that my personal training client was going to pay for. They refused to allow my client to pay for rental for me, and said that they would match the price that we were offered on Expedia, but that the rental would have to be in his name. So I canceled my Expedia reservation so that my friend would not be double charged from both Expedia in my name, and through Hertz in his name. The woman never offered to change the reservation in the Hertz system to my friends name, or set up a new rental in his name. Plus refused to honor my reservation because my friend was paying for it. So he was sent away and said, that she could not help him. This was all at 2:30 pm. Then when we went back at 4:30 pm when I was present.

I rented a car at Nashville Airport on 12/19. I drove across the street to a hotel where I stayed. I drove the car fine until Saturday 12/20. That day it showed that the tire pressure was low. It was cold out and it happens. I aired up the tire and went on my way. On Monday 12/22 in the evening the tire pressure was low again. The next morning I took the car to Goodyear because I thought maybe I picked up a nail. No, it was an old improper unsafe tire plug that the leak was from due to no fault of mine per the tech at Goodyear. I immediately called Hertz and they told me that because I did not report it within the 1st hour it was my responsibility. Obviously there is no way I would have noticed a faulty plug on the vehicle within the hour. I was asleep! They told me I could air up the tire and bring the car back which was almost 100 miles away...On a bad tire.

Hertz is absolute garbage. I was overcharged on two separate occasions. *If* you are able to get onto customer service after waiting for 30+ minutes, they are very uncooperative. Also, the rental car was in terrible shape; very dinged up, and poor features for a full size sedan.

One of the worst experience I have with rental and claim. During my rental of Mazda CX5, the rearview mirror came off which was glued to windshield while adjusting when I was parked. I immediately called to replace the vehicle. It was existing damage but since I did not see it earlier, it was considered due to my fault. There was no accident or the car was stationary while doing this. I was charged $750 even after explaining the situation. Luckily the insurance paid for it but it did not stop there. I was asked to pay additional $100 administrative fees from my own pocket.

Found a fraudulent $500 charge on my credit card for "outside washing". Atlanta Airport Hertz charged $500 to wash a car I only had 4 days. 100 miles of sunny weather. Tried to contact for inquiry. IMPOSSIBLE to get customer service. AI Chatbot or Facebook is the only way to communicate with the company.

On December 5, I visited the San Pablo, California location for a Rent-A-Car due to an insurance claim after my car was hit, with the other party's insurance taking fault. Unfortunately, the assistant store manager was rude and disrespectful. They did not have any rentals available within my budget of $25 per day. I was informed of additional fees, which I expected to be around $9 to $40 a week, but upon returning the car, I discovered I had to pay over $250 out-of-pocket for this rental, despite not being at fault.

The two front desk working at SeaTac Hertz January 2nd 2025 around 8-9am is very unprofessional. The emotional distress my brother experienced with the two one female and one male is horrible. Nobody should have experienced anything like that. First the lady was just rude and very demeaning. This is my brother’s first time renting car and he’s not sure how it works so he’s asking questions. My brother used Tap to pay for the downpayment and the lady is saying that it’s not going through but we see on our account that it took out $1 each try. So I'm not sure what’s happening.

My experience in general was terrible; 4 days into my rental the car malfunctioned (Christmas Eve) while this is not Hertz or my fault the management of the situation was completely unprofessional; I was sent to another Hertz office instructed by the associate that helped me through the problem, when I got there the manager at the airport location, without even asking why I was there immediately started yelling that “They had no cars available” over and over; this after I was told my car was “waiting for me”. It wasn’t until he essentially kicked me out and my car again didn’t start that with no option left.

The Hertz rental at the Atlanta airport is to be avoided at all costs. We prepaid for a reservation during the busy Christmas season. Even after reserving two months in advance and prepaying, they still gave our vehicle away. They had one car left to offer us. It was a base Nissan Sentra. We paid for an SUV. We had to take it as everyone was sold out. It smelled, was scratched up, had a nasty film on the windows, and was just a terrible car. The staff didn't care. There is no live person to talk to if you want to call Hertz.

I was blatantly ripped off and lied to. I purchased the extra service which provided me cover within the hour if broken down. Well to put it short I broke down twice with a car that should not have been in service. Had nearly 100,000 miles on it. Both times I was stranded for 3-5 hours. So I asked for refund of the $300 for extra I paid. It’s been 2 months and still no word or refund. STAY AWAY!!!

If I had the option to choose ZERO stars I would. I have been a loyal customer with this location (Haverhill, MA) for roughly 8 years now without any complaints until recently. Ever since the change in management this location has become a total disaster. Today is the 3rd time in 2 months I have showed up to pick up a vehicle that wasn’t available. The first time I was offered an economy vehicle when I booked a large premium based on the number of passengers and duration of my trip. My trip was then postponed by 1 day so that I could pick up the vehicle class I had originally booked at another location roughly 45 mins out of my way. The last 2 times I have shown up including today with the manager informing me that there are no available cars leaving me in a major bind. However, I was allowed to book a vehicle on their site each time.

I only want to pay my fair share of expenses. Hertz still refuses (for over 2 months) to provide a reason for the charges or credit the $549.34 to our bank account. I filed fraud with my bank and a complaint with the BBB.

We had a paid reservation and they did not have a car at our due time. They did not work with us to try and get us a car but instead had us waiting over three hours without any information or attempt to try and get their customers the service they had paid for. It is highlight in acceptable for a company to do this and have us waste our time.

Initially I rented a car for 1 day. I came back 1 hr and 7 minutes and was charged for 2 extra hours plus another full day of under 25 age fee. This was an extra $70. When I got home I wrote to them. Guess what, they refunded all of those extra fees. It's nice to know that they are companies like HERTZ still around.

I rented a car at Las Vagas airport. I left my cane at the desk. when I returned the car the gentleman that was dressed as Santa in yellow came outside and said, "I got your cane inside." I would like to thank you so much how you made my day and I hope you had a wonderful day

Logan and Roz are absolutely unacceptable. This location is a complete disaster—unorganized and poorly managed. I personally witnessed Logan blatantly lie to a customer, telling her she needed insurance for break-ins and pressuring her to buy their insurance because the area is “so bad,” even claiming he’d have to max out her card for damages. This behavior is beyond unprofessional—it’s disgraceful and tarnishes the Hertz name. While I’ll rent from Hertz again, I will never set foot in this location.

We landed on Dec 13 th 2023 at Tampa international. We forgot the Hertz desk the guy was totally clueless. We had all our booking. It was prepaid!!! He tried to sell us everything. Going told us, "We only have a 2 door car." Being on two of us we didn’t care. We been traveling to Florida since 1989 twice a year. Never ever experienced anything so bad!!! Over an hour and half my husband did lose his cool. Told the guy, "If the car crap I be back into you." Eventually we got a car. 4 door Nissan. 2,000 miles on the clock. Never ever book with these again plus $500 deposit!!!!

I rented a car in Waldorf, MD for 4 days and a return to same place. One day into rental I received a return bill from a drop off in Chicago, even though I still had vehicle. Told 2 different cars, had same vehicle number and I would be refunded within 24 hours, 7 days later no refund so had to dispute with credit card company.

I picked up a car from Cleveland Hopkins airport on 11/18/2024. Quickly, I saw that the check engine light had come on. Soon after that, I noticed that the car would "jump" when shifting and it got to the point that on the night of December 10th, the car would not get up to speed on the highway, topping out at 40ish mph. On 12/11 I called Hertz and over the course of FOUR days, was told that my options were that I could A) go to the closest Hertz location and end up paying out of pocket for the only available car which was a higher class than I had received. B) Drive the malfunctioning car an hour to the original pickup location. C) Have the car towed and ride with the tow truck driver an hour, C) have a Lyft ordered to take me to the original pickup location, or D) Get a voucher for me to take the rental car into a garage to get it fixed.

Ruined Christmas... 16 day advance reservation and day before confirmation are all computer generated and does not tie to reality of no inventory. No inventory = no cars to fulfill a 16 day reservation. Sad and bad business.

So they let you book your reservations and TAKE YOUR MONEY RIGHT THEN AND THERE but the location they let you book do not have ANY cars available. Then you have to WAIT 7 to 10 business days to get your money back. This is RIDICULOUS and the rep I had was very rude and didn’t know what she was doing. BTW her name was Angela Agent #**. NEVER AGAIN.

Hertz took my money, for car rental. Due to change in Navy plans my trip was canceled to see my son. Now Hertz is giving me the run around about my refund of a canceled paid reservation. Not able to talk with anyone, they keep saying wait ten more days. How long does it take? I canceled in a week's advance and still no refund.

Garbage customer service! I made a reservation minimum 3 weeks in advance, got to the DFW airport and went to go pick up the car I had rented. There I was informed of the $500 security deposit for debit cards. I took a minute to think about my options and went ahead and put the deposit down, which actually ended up being $659. Since we were traveling a bit further than just around Dallas we decided to upgrade the vehicle from an economy class car to an SUV class car. Rachid at the Hertz counter at DFW airport was incredible! Like I can express how helpful and kind he was! (The 2 stars are for Rachid at the DFW hertz counter, the rest of the experience get no stars!)

I rented from Hertz on december 8 2024. I began the process by phone. I was told by edward Everything will be fine once I go into hertz. When I went in I was told they could not do what I was told. Edward said call him back if there was any issues. When I called to tell him he would not come to the phone and his co worker stated I could not get the 179.98 I put up already. Not only that they tried a few days later to charge my credit card causing me to shut my card down. There's definitely something wrong with this. When I spoke to hertz they're saying I have to call my bank for the refund. It's your system and it's breached. Correct the issue.

Hertz used to have a Great Reputation. Now that reputation is in the TOILET where it belongs. Hertz routinely takes advantage of its customers with ridiculous fines & even attempts to file police reports if you are a day late. DON'T RENT from HERTZ!!!

Lost a 27 year Gold member to overcharges and terrible customer service. My problem is with the corporation, not the local kids they hire, understaff, and pay peanuts to. Don't ever opt for the "pre-paid" programs for gas, tolls, or insurance, because each of these is a huge, overstuffed profit center for an international company that does this to everyone. And, always check your car before you accept it for damage/mechanical issues and get the hard copy of your receipt with the exact mileage and accounting of current and possible future charges when you return your rental because that IS your only solid ground when you find odd charges to your credit card later on that don't make sense.

I have been extremely disappointed with Hertz. I have a problem with my reservation and it is impossible to get through to anyone for help. I have left three messages, but no one has returned my calls. Their customer service is abysmal. I will never rent from them again.

They have underlying fees and the representative lied about fuel costs. I’ll never rent from them again. Gas was almost twice what I was quoted and toll fees are twice the cost as well. I suggest don’t rent from them or figure twice what they quoted you.

Rotten service and local offices can be even worse. I needed to change my pick up time from 2pm to 10pm. They state they will hold your reservation for 8 hours. However, due to flight delays, I'm going to just miss this window. If you make the crime of booking with a 3rd party (e.g. Expedia) even if you have a confirmation number of rental record number from Hertz, you can't modify anything online.

Hertz hates military. Booked a car from Thrifty rental (which is owned by hertz) at ATL airport. Went to pick up the car but was told there was an issue on license. The issues was my billing address and license address didn’t match. It’s common for military members to have a license from their home state, but live in another state with a different billing address. I explained this to the hertz people. This is a simple issue shouldn’t be a problem to resolve. BUT, the Hertz employees were far too lazy to even attempt basic customer service. They simply said that they wouldn’t rent me a car and told me to leave. Almost got stranded at the airport and my trip/plan is in question because hertz doesn’t possess basic intelligence or logic skills.

I’ve been a Hertz Gold member for years, but I’ve finally had enough of their poor service and blatant price gouging. They are overpriced, rude, and have the worst customer service. Recently, I couldn’t even use my rewards points to book a rental, which is frustrating and completely defeats the purpose of being a loyal member. They constantly send out coupon codes, but when you try to apply them, they’re useless. It feels like a bait-and-switch tactic. A few months ago, I had an even worse experience. I arrived 10 minutes early for my confirmed pick-up time and still had to wait over an hour to get service. They were clearly understaffed, and the staff that was there had zero sense of urgency or professionalism. Hertz has gone downhill and doesn’t seem to value its customers at all. Save yourself the hassle and the money – stay away from Hertz at all costs.

I am a Hertz Gold Member and rented a car in Colorado Springs in Nov 2024. I used the car for 4 days and went to return it at the airport. We stopped at a gas station to refill the tank and it broke down. I was late catching my flight and Hertz charged me for 2 additional weeks at $158/day. I had to call in four separate times to resolve this issue taking a total of 3 hours of my time - I travel nonstop and am extremely busy. I received a final bill and they overcharged me for an extra day and $20 late fee. Had to call again, go through their menus, wait on hold and finally told me I will get that refund in 5-7 business days. Horrible experience and will never rent from Hertz again.

I've been renting from the Tyler Tx location every time I visit. This Tyler location took my deposit and extra talking about excessive smoke and nobody smoked in the car. On top of when I got the car it already had an odor in it. I took some gain fabric softener and wiped the car down only for them to take my money. I've been calling to ask how did they get an smoke smell out of fabric softener. I also felt like the manager George didn't want me renting at his location from some of the comments he made when I would pick up the car or return it. I've been calling to this location and no one is answering my calls. Hertz needs a new manager at this location. I would not recommend people to this location, only the airport.

I had a reservation books at the following rates.

I am a Hertz Gold Plus Rewards member and that means exactly nothing. I tried to make reservations for 12/2 - 12/6 at the Cincinnati airport yesterday. The web site would not take any credit card. I tried again today, same thing. I tried to call Hertz with no luck, tried the airport location and the phone rang for 10 minutes. Also they screwed up my reservations in January at Ft. Lauderdale. The web site is terrible and you can't get anyone on the phone. I fixed the problem switching to Budget. Hertz used to be the best, not anymore!!!!

I recently used Hertz car rental at SFB airport. I agreed at time of rental I would refuel the car before drop off, which I did. Upon landing back home, I reviewed my bill that revealed I had been charged $75 in refueling fees. To contest this, you have to submit the fuel receipt which I no longer had. I reviewed my receipt from renting at the same place 30 days prior, and yes, same thing happened. Again, I refueled and they charged me anyhow. Next time I will be present for the attendant to check my fuel level and go to the desk after to review the receipt. I have never had this problem with the other rental car companies at SFB.

Reserved a car online. Went to pick it up with a confirmation number and several email reminders to pick up the car. $84 with insurance. They didn't have one. Sent me to Avis on next counter, $175.00. I went back to Hertz counter. After a heated exchange, mostly on my part, I left without a car. I'm glad I didn't fly in from somewhere expecting a car. Terrible company policy and online system. Did I mention there were 3 people behind the counter that could have called me but didn't!!! Use this company at you own risk.

Rented a Hertz car at Atlanta Airport. They kept saying that I could select my car but when it came time, they had no cars available. But they offered me an upgrade at $40.00 per day. When I got there car it literally leaked of Marijuana. It was horrible but I needed to do my business. It leaked the entire time I had it. When I returned it they said they would send an notification that it had been returned. They never did, leaving me afraid that they were going to claim I had not returned it. Horrible experience!!

Avoid renting from Hertz car rental - there is a reason their rates are cheap: they are cheats and will charge you for additional days, toll Fee and other fees! If you complain they will lie to you and then harass you and then have debt collectors come after you! Hertz charged me for an additional day, toll charges and taxes after the return of car. I reserved a car for two days in January from Hertz at Houston airport through expedia and also purchased the unlimited tolls for the duration. I took the car on January 26th and returned it on 28th about 2 hours before return time. The attendant informed me that I will get my receipt thru e-mail and if I need a printed receipt I have to go inside the office and wait on line. I opted for e-mail and was surprised to see the receipt in the e-mail where they showed I returned the car at 10:45 pm (past the return time of 5:45pm) when in fact I had returned the car around 3:45 pm for my 5:30 pm flight.

This review is not regarding a vehicle, but an inconsiderate employee. I rent from the Austin Texas airport all of the time. Sometimes I like to sit on the bench outside the office before I go to my car after a flight. There are non-smoking signs all over the place and I guarantee the employees know where the smoking section is on this occasion last night, I was enjoying a little sun, and a Hertz employee came out, sat on the bench and started smoking. Of course this ruined my entire experience not only is it disgusting but extremely rude.

Rented a 2023 dodge Grand Caravan. 20 minutes later returned it due to the power side door would not open or close. Easy enough they provide me with another van and said sorry. 15 months later I received a bill in the mail for the cost replacement of a electric power door motor and if not paid in a timely manner will put me in collections. So renters be aware. Make sure all electrical components are working properly before you drive it off the lot. Terrible business to deal with.

I pre paid with my AAA membership for $225.80 for a economy car for 7 days in Tucson AZ. When I arrived at the rental counter I was told that I would get a electric car. I did not request a electric car. I'm 69 don't know anything about a electric car. He said I would have to take one or pay more because it's a manager special. I was charged an extra $352.92 on top the prepaid $225.80. There was nothing prior to pre paying about manger decided what car you get. Very misleading. False advertisement. Manager special is not what the average person would expect.

Hertz the worst company ever. Five months ago I rented a car. Get a bill from the closing agent. I want $395 when it was paid for. What is going on at the customer services service? I called them all the time. Leave messages. Never get back to me. Email them. Never get back to me and now my credit I will not rent a car from them ever again. Customer service sucks. Can never get anybody on the phone. Everybody speak to don’t know what they’re doing. Wrong spots every time. I’m on the phone for four hours at a time trying to get the resolved issue for five months now. Return the car. I got double charged every time, even tickets red light tickets are not even me. Play passes that not even me. It was for another car. This is the Centereach location in New York. People that work there great. Hertz itself never again while I rental car.

I have had some terrible experiences with Hertz rental cars. I rented a car at the Cleveland airport and was charged for a full tank of gas on my card. I had to fight to get it removed. I filled the car up just minutes before returning the vehicle. Thankfully I used a debit card at the gas station nearby. It still took 3 months to get it removed from my credit card. I had to file a dispute. I rented a suv from the airport in New Orleans July 2024 for the Essence festival. I always carefully inspect my vehicles. I returned this vehicle in the same condition that I received it in.

We have been waiting for a partial refund from Hertz because they messed up from our August reservation and we've contacted them numerous times with no closure. Please rent from another company, Hertz is horrible and dishonest!

WARNING: Hertz does not do an adequate safety inspection of their vehicles prior to releasing them to their customers. I was provided a high mileage out of state Camry with a severe and potentially dangerous bulge in the right front tire. The bulge was due to a previous accident by a previous driver. Due to the poor lighting at the rental facility the bulge was not apparent to me upon inspection prior to driving it off the lot. Once identified, I was told that there was a very high probability that the tire would explode and it was dangerous to drive with the defect in the tire and that using the temporary tire was not recommended since it had already been used and quite well worn. I replaced the defective tire. Because I did not elect to purchase the accident coverage with the vehicle, Hertz was not willing to help with covering even part of the cost of the new tire.

Called us 6 hours before pickup to tell us they didn’t have cars to fulfill our already paid for reservation in Olathe KS. Was hesitant to use them given their reputation and apparently, I should have not given them a chance. Goodbye, Hertz. Will never use them again.

Fortunately I had a receipt that I could send showing the date, time, and place of fueling which was blocks away from them. They claimed they had to put 6 gallons of gas in the tank. To be fair, customer service was very helpful with this situation. Never had that happen to me before in the many years I've been renting cars for travel. I don't trust Hertz and won't be renting from them again.

I must say of all the rentals I ever rented from, the customer service at Hertz rentals at the airport is by far the very best I experienced. This is my second time (by request) working with Sirray and today Cholette as well. They take the time to explain to you about the rentals explaining what works for my needs and making sure the cars are spotless before allowing me to drive off. That kind of a follow up is needed in Massachusetts. They are professional, courteous and patient with every customer I observed. Thank you for providing this type of customer service to your guest.

First time I rented a car other than receiving a car as part of 'not at fault' accident. Big surprise when you check out. The daily rate is added on with all sorts of fees. Then I found out later, a $89 fee was added on for use of a transponder. It was claimed I activated it. Did not happened nor did I ever go near any toll roads. They just outright cheated me on the fees.

You really don’t want to rent from Hertz. Especially do not prepay for a vehicle. They do not care how far in advance you book, they never have the car and you will not get a refund. They also give charges to your card for hundreds of dollars extra after they give you a receipt for a different total and you don’t find out until you get your credit card statement how much Hertz stole from you. Then when you inquire about the charge, they refuse to give you an answer and they refuse to credit your card. Then when you file a dispute on your credit card, they put you in collections and put you on a do not rent list.

My first and last time doing business with Hertz. I reserved a car and prepaid several days prior to the pick up date; however, when I arrived to pick up the car the lady at the desk told me they didn’t have any cars and she could put me in a stand-by list. I asked what was the point of me making a reservation and she was replied, "I don’t have any control over what’s in the system…." There was no offer of resolution whatsoever. I had to go out of town for a certain time and had to find a car through another company. NEVER EVER AGAIN!!!! I am still waiting on my money to be refunded!!!!

Can I give zero stars? Recurring charges for a vehicle they never provided. Traumatizing. Time consuming. Plan ruining. No confirmation number. No receipt. Just recurring charges and ZERO CUSTOMER SERVICE.

DO NOT RENT FROM HERTZ!! We have been standing in line for an hour at the Hertz Counter at Midway Airport, Chicago. There were 6 people ahead of us when we got in line. There is only one agent here. Every other car rental agency here has more than one agent and is moving people thru their lines. Anyone who rented with Hertz is standing here. The same thing happened at Hertz counter in Las Vegas two weeks ago. One agent and a long line and long wait. STAY AWAY FROM HERTZ unless you enjoy wasting your precious time!!

So Lyft used Hertz as a rental service. They passed me around. Told me that the my account will be okay until I paid my rental as a promised when I paid it. Morning comes they repo the car when I already paid it. I was told it’s a misunderstanding and I don’t have to pay anything. But Monday comes they are charging me with repo fee and key replacement when I actually give the key to the tow guy. The managers are not fit for their roles and all they want get money from drivers who’s trying to make a living. I went to all proper channel.

Drove a new car 52 miles highway and when I stopped to get dinner and got back in the car a tire was losing pressure. I stopped, topped off and and arrived 3 miles later at my destination. It was down 10 pounds. Called customer service, nothing they would do other than charge me $250 to put a spare on. I have to drive back to TPA tomorrow to exchange cars. I'm on vacation, unacceptable.

On 9/17/24, I rented a car from Dollar (Hertz Dollar Thrifty Corporation) from the Colorado Springs Airport; I returned the car to the Denver International Airport on 9/26/2024. I received a text to take photos of the car, which I did not do. Instead I walked around the car and saw that there was no damage. When I returned the car, however, the employees at the Denver Airport immediately beehived around the front left fender area of the car and pointed out damage to the vehicle. The damage was to a recessed, gasketed, grill covered lower parking light. The damage was not visible until the gasketed area was manually pushed in. It would not have been visible in a photograph, and it was not visible when I initially inspected the car. Unfortunately, I was required to sign an acceptance statement of responsibility for the damage before the car could be released. Since I had a flight to catch, I had no choice but to sign the statement. I have since received a repair bill from the Hertz Corporation to be in the amount of $1,077.58. So take pictures and inspect with extreme care before you rent a car from Hertz, Dollar, or Thrifty. This company is incorporating some very deleterious ways to re-coop financial losses at the customer's expense.

I am part of Hertz's President Circle, so renting is very convenient. I rented a car from Hertz Milwaukee Airport Location on Friday, October 11th for two days. Instead of keeping the car two days I arrived back in town early, so I returned the car 1 day early on Saturday, October 12th. Since there were no attendants on duty I called and spoke to someone at Hertz. They told me to lock the vehicle and put the keys in the drop box. I followed their instructions exactly.

This was the absolute worst experience I have ever had at a car rental place. First, they upcharged me at the check-in without telling me, which almost DOUBLED the price of my car rental. Then they told me to pick any car from the Gold lot. I picked a compact SUV, which was the car type I reserved, and when I got to the gate they wanted to up-charge me again. I was sent back and forth between the customer service and the checkout booth at the gate THREE times, sent to a bay of cars they had ZERO cars, spoke with a manager, and spent 40 minutes dealing with terrible non-transparent business practices before I could get the car I reserved. Recommend going literally anywhere else.

I had a rental thru Hertz/Dollar at the Venetian Hotel in Las Vegas thru Orbitz for Oct 10 at noon. They called and said they didn't have enough cars and they would call me when they had one. I had an appointment and needed the car, so I walked over to check. I was met by a representative who was rude and condescending. He said he didn't have any cars but yet tried to get me to do an upgrade for double the cost, so he had vehicles.

Hertz is trying to over-charge me $851.29!!! I have a Hertz confirmation e-mail dated 8/16/24 stating the rental cost for an Oct reservation will be $549.22. Checking the website & app only days before my trip, the app and website both say I will owe $1400.51, a price change of $851.29!!! Phone support has told me that the location pickup manager will honor the promised price if I bring the e-mail confirmation, but honestly, how can I trust Hertz in this matter? Should I risk being stranded at the airport because Hertz has incorrect information about my reservation in the system?

Hertz has to be the worst rental car company I have ever worked with. I called regarding a simple update to my application profile that said it did not exist. They told me to go to the desk next time I rented a car. I did, they gave me a number. The number sent me to an email, the email sent me to another email. Once I emailed the final one....they sent me back to the other email. I now have six text chains and no answer for how to fix my app.

This was the absolute worst customer service I ever received in my life and that starts with the clerk, to the management, straight to corporate. No one is willing to help with anything, they are condescending and rude. They did not have my car ready and somehow made this seem like my fault and my problem. The reservation was made with my flight information on it, yet somehow they claimed I told them I’d be there earlier and since I “didn’t get there in time” they gave my car to someone else, I was an hour later than they had recorded.

On Sept.15th, 2022, I rented a Vehicle from Hertz at the Chilliwack Airport. I had to request my Invoice-Receipt several days after returning the Vehicle in order to reconcile my expenses. The Invoice was dated Oct.20th, 2022 and I rented the Vehicle for 9 days. Once I received it, I noted a charge of $107.00 which I wasn't told about at the time of renting the Vehicle. When I later inquired with "Lorna" at the Airport office, she informed me that it was a "deductible" in the event of an accident and subsequent insurance claim.

I went to rent a car and used the same card and license and had no problem. Today I went to rent a car and they refuse to give it to me. The girl at the desk was racist and kept giving me the run around and refused to help me at all. This place blows and they need better workers and before I came I called and I was left on hold for more than 30 minutes. Really. Give them zero stars.

We used Hertz for the first time ever and received very bad customer service, long waits for a car we had reserved, and charges for refueling even though we returned the car with a full tank. I will never use Hertz again and will deter my friends and family from using them. We travel a lot and usually use National, and Enterprise and have never had issues. With Hertz it was issue after issue and I am trying to reach customer service now with no luck. What a headache!

Hertz is awful. I pre paid for my rental with Apple Pay and when I got to the counter they couldn’t use my Apple Card because it uses a virtual number. I called customer service and had them change my pre paid card and the still couldn’t use my card at the counter because the phone agent ran my card as a Visa and it was Mastercard. They said they’d refund my card after cancelling my reservation and starting over.

Worst experience EVER!!! My brother passed away in late August and we headed to Las Vegas for the service. As usual I made the reservation with them and pre paid for the car. I am/was a president's circle member so I was used to their system. I called the day before to confirm my reservation, then I called the morning of travel again to try to ensure a smooth trip as I was stressed out already. Arrived at the rental desk to pick up my car and to my surprise no car was available. I told them I called the day before and just a few hours ago and was told everything was good to go. The desk guy informed me that it would be several hours before a vehicle would be ready, and there was only a luxury SUV available that would be an extra 100 a day. I asked why I had to wait or pay an extra fee for a car that should have been ready when I arrived.

I needed a fuel-efficient vehicle and I am a gold member. They were giving me a 200 plus per day price to rent one of their vehicles. With the gas prices today this is an unrealistic daily price to rent. I have been a Hertz customer since 2014 and I will not be returning to Hertz. I suggest people go to Enterprise same cars at much lower prices.

Start off if I could give them zero stars negative stars I would. I was put into a rental from my dealership on September 25. Drove the car home only 4 miles. Came out a couple hours later to leave and noticed that there was oil all over my driveway from the vehicle. Contacted roadside. They refused to send me another car and I explained to them that I had to be at work at 5 o’clock in the morning the next day. They told me I could ride in the tow truck with my twin daughters which I refuse to do to a location that I found out was closed anyway so I’m glad that I did not do that.

I missed my flight and these two employees made my night so much better. They took great care of me. Location: Charlotte, NC. Employees Name: Ryan and Patricia. WOW.... Great customer service.... Thank you for taking out the time to help me rent a car and making me feel safe.

We had to transfer vehicles with Hertz at Helena airport at the start of a week vacation. I left my wallet and cash in the rental car we returned. Three hours of fishing I realized my mistake... I called and the staff was ready on it. They had my wallet and cash waiting for me at the front desk. This is not only honest service, this is honest employees. Please make sure Chris and Austin get wild recognition for their good deeds. If they are this good with personal items, no doubt renting from them will be a great experience. Thank you all so much!

WE RENTER IN BANGOR ME FROM 9-4-2024 thru 9-25-2024. We had to return promptly from our vacation on 9-20-2024 (returned auto 5 days early). MY WIFE GOT COVID. I explained to management in Hertz of situation and did not care and did not want to refund. They could have cared less of the situation. All about the money. We have rented before with Hertz but never again will we ever do so I have also recommended people in the travel business to rent from them but will never do so again. It’s a shame of no compassion for humanity… We are done with HERTZ…

The worst staff &manager there. I rent a car with no charger & they said take it to the airport, they will upgrade it for free. I went there. They took the car. They been so rude and charge me for not using the car.

Hertz insurance protection is a scam. I’ve paid extra for protection and what had happened was that I accidentally knocked the cover off the TOP of the mirror and as you can see the mirror is attached. Hertz charged me $537.00 for a small mirror cover. Scammed the hell out of me.

I rented a car and paid in full through Hertz.com in early August of this year for a car rental in the Spokane, WA airport. When I arrived at the counter the representative (Brad) told me I was on a Hertz do not rent to list and gave me the customer service phone number to call. He said there was nothing he could do to help me. After calling the customer service line on 8/18 I was told my ID was used fraudulently by another individual and that a refund for the amount of my rental car would be refunded to me. I called again on 8/19 and was told that refund was not processed so they entered the refund again.

I don’t rent cars frequently, but for the past 20 years I have rented exclusively from Hertz when given the option. I liked the service and the quality of the cars. No more. At my last rental (Denver June 24-July 1, 2024) I received a compact SUV rather than full-size SUV — necessitating another member of our party renting a second car) and leaving us with insufficient room for the rest of the party. I stuffed my golf clubs in the rear and actually ended up breaking the head off of my driver toe (space was so confined). When I tried to call Hertz, I never received an answer. After returning the car I completed a survey and explained my concerns. I heard from Hertz (case ID **) they offered a partial refund or points, which I accepted. They did not make good on their offer. I’m done with Hertz. They degraded my rental and did not follow up on their commitment to address the problem.

I started renting from Hertz Dec. 19th 2023. Rented until June 04 2024. Paid every week on time. I have been charged for 317.90 on August 15th 2024 by Hertz for a car I have not rented. And on Sept. 3, 2024 $635.80 for a car that I have not rented. They get your card number and continuously charge your card for a vehicle even if you are not renting one from them.

I returned the car on-time at an airport location (BOS) and boarded a flight. They decided to process the return 12 hours later and charge me an extra day. All my efforts to reach customer service over phone or email have failed as they answer neither. I plan to report them for credit card fraud.

Be careful if you ever purchase a car that was previously a Hertz rental car. I purchased one of their cars that was low mileage and a good price and still under manufacturer's warranty. I knew through Carfax that the car had some minor rear bumper damage that had been repaired. After purchasing the car I had an issue. I took it to a Dodge dealer since it was under warranty. I was told by the dealership that the damage was done with questionable repair which has caused other problems therefore the warranty was voided. Instead of having a reputable mechanic due the repair they had someone who did shoddy work. Makes me wonder how safe their cars are to drive. I now have to pay all the repairs on my own when I thought the car was under warranty. Buyer beware!

Do not accept anything a desk associate says during the rental process! I was sold a 69.99 rental insurance add-on at the desk that the agent told me was for the duration of the rental as in for the entire 6 day rental period. This was not the case as I was billed per day in the amount of $69.99 which was more than I was paying per day for the vehicle. Upon seeing the bill I was told I signed the contract and was liable for the amount. Of course, I signed the rental agreement for the vehicle at time of pickup as is the case everywhere. Never again will I use Hertz and I recommend everyone to do the same! Desk agents are NOT honest with customers! Rental Record **

I set up a rental van to move my son from college in Montana back to Salem Oregon to begin his new Job. I reserved and paid in advance for the cargo van. I even checked in early the night before. When I got to the office I was lied to and told they tried to call and they emailed me to say they did not have a van for me. That was not the truth. I checked my incoming missed calls and email. Nothing. I had to rent a U-Haul by the mile that ended up costing me four times the amount. When I contacted their executive branch like they requested instead of filing a Consumer Affairs report it took weeks to get back to me and it was after hours and they offered no recourse or apology. This cost me in time, money and stress and being completely lied to.

Rented a car from these guys from Harry Reid international Airport Las Vegas at 0700 on 31/08/2024 dropping off at Mason Street San Francisco on 0700 at 01/09/2024. Advised that the organisation (if you want to call it that) was in operation 24 hours. Arrived at 2300 hours on 31/08/24 to return the car. (Building was closed) Meaning I had to park the vehicle in the multi storey car park and pay an additional $38 for that. No staff on sight to take responsibility or receipt of the keys.... When I returned to speak with staff and close the deal in the morning, I was charged for an additional day, despite Hertz advertising a 24 hour service at this location with massive subsidiaries they use such as "Booking.com" (False Advertisement).

Hertz overbooked their rental cars and turned 10 people away waiting to pick up their confirmed rental bookings. This happened at the Seattle Hertz located at 1501 8th Ave, Seattle WA. People that were turned away either booked through Expedia or directly through the Hertz online.

My family almost died due to their negligence! They gave us a family vehicle WITHOUT WINDSHIELD WIPERS. We trusted them to test the safety features before renting out their vehicle and it almost ended in tragedy. We were driving down the highway to a funeral, as a sheet of rain came down and that's when we realized that we didn't have working windshield wipers. Suddenly blinded on the freeway, my wife and daughter have to roll down their windows and two to navigate visually through the rain while helping me to steer out of danger and into an underpass where Hertz was less than helpful to assist. Fortunately a police officer came to help us. We showed up late and completely soaked to the funeral. Hertz charged us full price. Now it is my job to battle their customer service for the next three hours to try to get a refund

I reserved a car through Hertz car rental that was to be picked up at 10 a.m. on August 30th. For the entire week before getting the car I continued to get text messages asking me to confirm my rental which I did. On the day I was to get the rental I received a call from Hertz employee Rokim 45 minutes before I was to pick up the car informing me they didn’t have a car available for me and they were cancelling my car. Mind you was already packed for my trip getting ready to be dropped off. When I questioned why they didn’t realize this until 45 minutes before I was picking it up he said they are short on cars. My response to him was, "When I made the reservation you mean to tell me that hertz doesn’t have an inventory to tell that there isn’t enough cars available and not to take the reservation." He responded that this is an ongoing problem and to take it up with corporate.

Hertz charged me $50.50 for a no show when I picked up and returned the car exactly when I was supposed to. They never sent a bill or receipt. Just charged my card $50.50. I disputed the charge but Hertz denied the dispute. My credit card company ended up taking the charge off my account. Hertz is a shady company. Never again will I rent from them.

I have been loyally renting cars for business from Hertz for 8 years and accumulated thousands of rewards points. I finally went to redeem them and was told I cannot. They have horrible customer service and it's almost impossible to speak to a live human. Their website is barely functional. How is this a corporation? I won't be renting with Hertz again.

We rented from Hertz on 6/20/2024. When we returned home, I got a text from their "Recovery Specialist" that there was a chip in the windshield. Long story short, I failed to take pictures prior to driving out from the parking lot (never again). So, okay - I can't prove I didn't do it, and I submitted a claim to my insurance company figuring they could use the "SafeLight" process to repair it. My insurance paid Hertz $591 for a new windshield! I guess Hertz is getting over on the insurance company, and I was willing to let it go. HOWEVER, I just got a letter from Hertz saying I now owe $840.43. That is absurd. Over $1,400 for a windshield? Absolutely not - they'll not see a nickel from me and I'm filing a BBB complaint today. Beware of Hertz - they are the bottom of the barrel for rental car companies.

My flight with Condor, flight number DE2075 on March 8, 2024, from Baltimore, USA, to Frankfurt, Germany, was three hours late. I tried to call the Hertz Frankfurt Airport office while I was still at BWI airport (local time 11:30 PM), but the airport office was closed at that time. I asked my sister in Germany to call there in the morning and send an email. She was also unsuccessful in calling the Hertz office at the airport; the automatic answering machine reported "The person you are calling is not available!" She wrote an email to Hertz with my name, airline, flight number, voucher number, reservation number and delayed arrival time and asked them to have the vehicle ready for me.

I travel a lot for business and used to rent with Hertz. Recently like for the last 5 years, this company starts falling down due to bad service, overcharging, and dishonesty. And finally their customer service play a game when you call and wait for over 20 min and when they answer they tell you they cannot hear you and decline the call. I thought it's helpful for customers to share my experience with everybody and switch to other respectful company. Check your receipt. You will find a charge of one gallon of gas even if you fill up the returned car tank right at the entrance of their lot. It is a fraud they been doing since a while. The front desk people are the rudest I have ever seen in any business. It is the time to switch and honestly I got much better service with other company in my last trip.

Hertz falsely accused me of damage to their vehicle, even though I had photos to prove that they committed fraud. I intend to litigate this in court as a class action. Anyone that had a similar situation, please contact me at **

I made a reservation in June. Hertz charged my card on June 14. Today, Aug 14, I drove 50+ miles to get my car. They don't have any. They knew for days prior to my rental they didn't have cars available and never let me know. Then they claim they can't refund my payment, call Hertz. Guy on duty refuses to give me contact info for his supervisor. My advice is for people to start suing them in small claims court for your losses. I have hotel reservations and the cost of a 100-mile round trip that Hertz needs to reimburse me for. We'll see how that goes. Are they really thinking they can take our money, deliver nothing, and get away with it? Not with this guy, I'm just getting started.

We rented from the Longwood Florida location. We were wrongly charged a large additional driver fee. We are military and part of USAA who presented both our military ID, and USAA card. They refused to honor it even though their website clearly states “You will not be charged an additional driver fee if the additional driver is your spouse or other USAA member.” This is a quote taken from the Hertz website. We filed a complaint and they still refused to refund us. Terrible customer service and experience. We will never use Hertz again.

Terrible, terrible customer service. There is no way to reach an actual person and voicemails do not get returned. My son left his brand new Oakley sunglasses in our rental van on 8/10 and did not realize it until we were boarding our plane. My in-laws were dropping their car off a couple hours after us so they explained the situation about the missing sunglasses and had all of our info for the rental car where the item was left just hours before. They were instructed to fill out a lost item report online and would be contacted with an update.

NEVER TRUST HERTZ. 0 Stars. I booked the car for 3 days, one day prior to our trip. At the time of pick up I waited for 2 hours in a long queue. And after that Hertz representative announces that all the cars are sold out. No cars available. This is not acceptable. Very unprofessional. Every person who was there, they all got disappoint. Very poor customer service. I value my time. And I was ready to pay all money and at last moment Hertz representative announces no car is available. You guys have to put sold out while booking it online like other car rental company does. So we can save our time & money. Been a such a big company it's very shameful & unprofessional & very poor application. I would never recommend HERTZ to anyone.

I rented a car at Toronto Airport. Paid $454 deposit and when I arrive (8pm) they told me they don’t have car I paid for. There is only 2 options: pickup truck or a Tesla. I told them I’m not used to those car and in a new city but they don't help. Finally, I have to voided my service and went with National Car Rental… have to pay almost double because last minute. Hertz is bad in customer care. NEVER AGAIN.

I never recommend Hertz to anyone. Biggest scam game. I reserved a medium SUV in May. I went to the reservation desk at the airport very early AM. The medium SUV was substituted for a smaller SUV. I couldn't get a price adjustment. I submitted a claim for a windshield crack. My insurance paid the claim of $721. Hertz sent me a bill for additional $380 for (1) $180 diminished value and (2) $200 administrative fee. There is no diminished value for a windshield replacement and Hertz had no explanation for the arbitrary administration fee. Total scam!! Beware of the bogus contract charges!

We reserved a car big enough for 6 passengers and 6 pieces of luggage at Orlando International Airport a couple of weeks prior to our arrival on July 24. When we went to pick up our rental the Rep said they didn’t have a car for us. We explained we had reserved this car 2 weeks ago. The Rep told us that if someone needs a car like the one we reserved they go ahead and rent it out. We asked the Rep what is the purpose of getting a reservation if you are not going to honor it? He wouldn’t answer us. We waited over an hour until he found a car for us only that it was not big enough to accommodate us. We then waited an additional 30-40 minutes in the hot humid parking garage until they found a car for us. We personally asked for a discount for all the inconvenience we had to endure. The Rep said he could take $20 off the bill. This was a horrific experience with Hertz.

Please walk around your rental. Look at everything and document it. I rent at least once a month. Not always Hertz because they are always the most expensive! There was an old scratch on the corner of the car, and when I returned it, they didn’t tell me anything, didn’t email me and then I get a letter a week later, saying that I owe money for damage that I had nothing to do with!! It was an old scrape!!! $2800! Which I now have to deal with & fight them on it. I refuse to pay for something I didn’t do. Don’t let them tell you, oh scrapes and dings are fine if you see them. Clearly not! Really crappy…

So I booked a rental car for July 25 through July 28th.. They charged my card $220 and send me a confirmation. When my flight landed in Ft Lauderdale I went to pick up my car and they said my reservation had been canceled.. I had my confirmation # and the emails. They told me they couldn't help call corporate.. After staying on hold for 50 minutes I hung up.. They did not refund my money or get me a rental. General manager said there was nothing he could do and laughed..I ended up going with Ace rental and was cheaper and easier. There was also a guy in line in front of me that had a similar situation. Screw Hertz. Do not use them.. So I was 2 hours late and out of $225.. Be careful

This experience was incredibly frustrating and disappointing. Despite making arrangements to pick up a car, I was told upon arrival that I did not have the proper documentation, and the staff's behavior was not pleasant. They did not communicate any of this information to me beforehand, causing unnecessary inconvenience and disappointment. I am extremely dissatisfied with the level of service provided.

DO NOT RENT FROM HERTZ. They have the worst customer service. It is impossible to talk to a live human. I reserved a car through their app and entered a credit card. When I arrived to pick up the car I was told they don't accept that type of credit card and they could not help me and there were no exceptions. I was stranded in their parking lot for an hour in 90 degree heat while finding other transportation. Two days later they charged my card 51.00 for canceling the reservation. The same card they claimed they don't accept. I was there and there on time for the reservation. I did not cancel it....They denied me a car.

Rented from Hertz in Salt Lake City. The check engine light came on so I tried to call them. Seemed impossible to get a live person. Took the car to Provo Hertz since that is where we were and explained the situation. They had a car that just came back and was not fully cleaned. I did not put gas in maybe 1/2 tank low. I explained I did not want to do anything with the engine light on. We agreed I would get the car washed and they would waive the gave fee. Sure enough they billed me, 61.23. At home again tried to call and finally found menu combination to speak to a live person. She checks and says, "Oh yes I will waive the charge, 61.23." I look at my credit card and see they returned 54.17. Now I have to play the game again and I will make sure I speak to someone long enough that it costs them over 10.

Horrible company to rent from - I’d give them zero stars if that was an option. They called me the morning of my flight, to tell me they had no cars in Seattle and were expecting no returns. All this and I had a reservation. To book another car last minute was $300 more than reserved price. "No, we’re really sorry, how can we make it to you?" You can’t tell me there wasn’t one convertible or luxury car I could have driven. I will Never use them again.

frustration and disappointment with the lack of assistance I have received regarding my lost items. I left personal belongings in a rental car and have made multiple attempts to resolve this issue, including phone calls, emails, and an in-person visit to the location where I rented the car. Unfortunately, I have not received any help or resolution. It is extremely disheartening to experience such poor customer service from a company I have relied on in the past. Despite my efforts to get in touch, my calls go unanswered, and my emails receive no response.

I rented a car from the San Francisco airport from July 29th - July 2nd. It cost almost $600 and I ended up getting charged an additional $100 refueling charge, even though I returned the car with a full tank. I mistakenly didn’t get a receipt from the gas station (assuming I wouldn’t need it). After two weeks of going back and forth with Hertz customer service they tell me that they can’t refund the charge because the date on my online banking screenshot I sent didn’t match the date the car was returned- the payment posted the following day July 3rd. Oh, but they made sure to tell me that my business is valued and they look forward to seeing me again. What a joke. I’m cutting my losses here. I know I won’t win but I will never book through Hertz again.

Don't do it! Unless you want to be a victim of fraud! I rented a car and returned it on time per my rental agreement. They screwed up and thought I had the car for the next renter's agreement time. They are still trying to charge me a massive amount of money I don't owe. They won't respond to customer service inquiries for over 6 months and will charge cards that are on your Hertz Gold account even if they weren't used for the agreement itself or for the incidental holds. They also refuse to respond to written requests to delete your personal information.

Business rental. Without being a member very cumbersome and dated procedure to rent a vehicle from Hertz. Returned vehicle a day early. Was charged for all days of the original agreement. Have not been able to receive a copy of the reason why I was charged for early return. This is not how other rental companies operate. They will not return calls or answer their preferred way to settle disputes. I travel a great deal, I would recommend not to rent from Hertz.

Hertz refused a refund issued by its Car Rental Branch at DCA Airport. My credit card company Chase Bank could not recover it after a dispute was filed. Please don't trust Hertz whose employees lied about its cost and service. Never rent car from Hertz again!

They are thieves and they charge you high amounts of money for something you didn’t even do. I got charged almost 800 dollars for a car that I didn’t even break and I was also charged several months later.

I made the mistake of choosing "Manager's Choice" because I thought I didn't care what vehicle they gave me and my wife. We get there and they want to give us this little car that would not fit our luggage and it was electric. The man at the counter was like the "Manager's Choice" is really any vehicle that no one would NEVER rent!!!

Know the hidden fees from Dollar/Hertz when you decline their insurance. I had rented a car from Dollar / Hertz 14 April (10 pm) to 16 April (5 pm) 2024 (2 days) at the Toronto Pearson airport. Because I have a TD travel card, I had declined the rental company's insurance waiver as instructed by TD’s auto insurance plan so that I didn’t need to worry if I had an accident. I learned the hard way that neither TD nor our personal car insurance covers the rental company’s hidden fees (administrative fees, and diminishment of value of the vehicle) if there is an accident.

On July 5, 2024, my wife arrived to the location and had booked a car "Manager Special EV or similar". After discussing with the Manager Jacob **, he stated that it was an EV. She stated that she could not do an EV and there was a $189.00 upcharge for a hybrid or gas car. Then my wife stated that the listing was deceitful and not upfront. He became prideful and angry and stated that he would void her trip and leaving her and my three kids stranded. I am now on a mission to let everyone in the world know how Hertz treats woman and children. I would avoid Hertz at all cost!!!

The worst car rental company. Don't trust their app, don't trust them. Be sure to check the gas tank level before leaving, After filling up the gas tank get a receipt. My gas tank was less than full. After returning the car they charged me for having the gas tank less than full. Don't rely on their app. Had to wait a while then gave up. Went to the counter and the counter person told me to forget the app. They gave a car less than promised.

Hertz is absolutely terrible! Never rent from them and if you do check everything with a fine tooth comb. I rented a car in Houston and my flight got canceled from Peoria so we had to rent a car for one way and hertz wanted to charge me $500 so I went to Avis and the charge was $250. I then returned my rental in Houston with full tank of gas that I purchased outside of the airport and they charged me $54 for a fuel charge for not having a full tank and the only proof I had was the charge on my bank statement. Not one agent was there to check the car out when I dropped it off, so it’s safe to assume they made an error but customer service refused to reimburse me the $54. The ridiculous part is that their gas price for refueling a full tank on that vehicle wouldn’t even cost $54. Rent from anyplace else if you want my advice!

If I could give no stars I would. To take advantage of people by forcing them to pay for something one did not need and refusing to give the refund because you signed it. Excuse is trash. It was 11:30 at night after we landed and got to the location to get the car. The guy at the counter kept saying, "No you need it." "No you need it, this is for something different" and NEVER once stating properly what the hell we were paying for after multiple times asking. I don’t care that his English was broken, English is my second language, but to use it to his advantage of never having to fully give an answer is awful and clearly can tell we were tired.

Hertz, your staff at the Salt Lake City airport center are absolutely the worst! I have never encountered such rudeness and blatant racism. After waiting in the exit line for almost half an hour and being shuffled from one exit station to another, we finally expressed our frustration, and your team called the police on us! This behavior is unacceptable and deeply troubling.

When I got to the desk in San Diego, they told me $500 will be held on my card, but when I called, they said $200. I was told they NEVER have that low of a price. I said I am on a budget and will have to see what I can cut. She took out the laminated price sheet and tapped it with her pen, and said this is the cost, $500. I then said I need to think a minute. She tapped again and said this is the cost. Then she said I could go and rent from another company! I have NEVER been told that before. Felt she was rude, and EXTREMELY unprofessional.

I rented car for a couple of days. My husband coming into town Ohare so I upgraded to a SUV. The attendant told me to park on the side as I was returning one car to pick up the suv/same company Dollar. I went inside got the suv drove to retrieve my items from the first rental. I was gone maybe 15 min. They charged me $ 400.!!! for a $57. rental saying I took the keys inside with me. The attendants (two of them). No, no It will not show.. I am taking it off. Don't worry!!

WARNING - vehicle reservation made online with NO add-on services. Confirmed at the airport NO add-on services. Agent printed slip and asked for a signature. WHY WOULD YOU REVIEW THE IT AGAIN WHEN YOU CONFIRMED NO ADD-ON SERVICES??? Because Agent fraudulently added Premium Road Service and did not advise us of this. We signed and left and only noticed when we returned to Canada and got our credit card statement. Immediately contacted Hertz, provided copy of original vehicle reservation. They don't care. Unbelievable! It's fraud Hertz and everywhere I can, I will be advising people of this fraud!

If I can give -00000 I will, they charge me for tolls I never cross. If you call customer service always they have an excuse to don’t help you anyway. They take your money no matter what. Be careful. Check what are they giving you before you sign anything.

Hertz is absolutely the worst company ever. Their computer systems must be 20 years out of date. They can not do anything correct and worst - nobody seems to care. If you choose to rent from them, please double-check your receipt. They like to bill random charges.

I went online, rented a car and the only one they had available was a Tesla. It made me miss my daughter's wedding because of the charging issues with the Tesla and they still charge me the full-time when I took three days to charge, not very good customer service, if I could only get zero stars.

The worst experience I have had renting a car. They send text to check in, click on it and a form comes up missing my phone number which is required. I add phone number and it says it can’t update the form. I call the number given for help and it is not an existing number. I call the local office for Hertz 4 times and let it ring until disconnected. I try to check in online and they say reservation can’t be found. I call Hertz 800 number and wait on hold 40 minutes and they say they can’t help so even with my confirmation # I’m not sure I have a car when I get to Hawaii.

I ordered car with priceline - Hertz. The total car rental fees and collision damage insurance was paid for in advance with priceline. But for Hertz it was not enough to simply share the profit with priceline. They gave me some document to sign, pretending this is proof of car rental, instead it was a WAIVER OF COLLISION DAMAGE INSURANCE! Be aware of a total SCAM!!! Hertz is implementing with a smile of the face of their employees this additional fees making you believe you only giving the consent to deposit in case of any additional damages! So basically I paid double for the same car rental, and because there is my signature on the document, I did agree to the charges even I didn't realize it and they don't want to refund it!

I reserved and paid for a rental. When the time to pick it up came the pick up location was temporarily closed and we were sent to another location. Upon arrival we were told there was not a rental for us. I was suppose to receive a full refund and 2 weeks later still no refund. After calling about the refund I was told it was not processed. So now it is going to be another 7-10 days for my refund. I will never use Hertz again! This whole ordeal has been ridiculous!

Hertz is a very poorly run company. They draw you into a corrupt contract. Read the thing people. Don’t rent from them, you will regret it. Even if the paint bubbles up from intense sunlight or heat, they will track you down like blood

Just to extend my rental was impossible. The website wouldn’t let me and over the phone after 32 minutes just listening to a recorder machine repeating itself over and over again I gave up. How do they make money I wonder.

I rented from Hertz rent a car in 2 different locations in Greece. The Hertz in Paros Greece has terrible service. The guy deliberately rented me a car with a used spare tire on the car. I did not realize this when we rented the car. The tire blew out and we ended up with a flat tire. The Hertz guy said I owed them 90 Euros for the tire. I explained to the Hertz guy we had full coverage on the insurance. I told him I wanted an upgrade for the car because we had a lot of luggage and my family are all full size adults. The car he rented us was too small and unsafe. The tire blew out while we were climbing a large hill. The car was not capable of carrying my family or climbing a hill. The Hertz guy was argumentative and didn’t want to be helpful. Brings me the same small car that barely fit us and our luggage.

If there was a lower rating, I would give it. I rented at West Palm Beach. They over charged me and claimed the I returned the vehicle with damages. When I returned the vehicle, nobody inspected the vehicle, and I was told to just leave the key in the car. When the bill arrived, they claimed window damage. On a previous rental, they charged me for options I did not agree to. You do all the paperwork online and never see anyone when you get your vehicle. I asked for an investigation to no avail. They are terrible!

Beware of this company's business practice. They will overcharge you since they have your credit card information. I am (but will no longer be) a gold member of Hertz. I booked a Tesla Model 3 from Hertz UK via their website. The booking was confirmed at ~35 GBP per day. When I arrived at their Heathrow office they saw my booking and, after the normal upsell for insurance, we were on our way. Due to traffic around Heathrow, we were two hours over our return time. The car was checked in and we were told the receipt would be Emailed. I expected to be charged for an extra day's rental. Instead, not only were we charged for the extra day, but they charged a daily rate of ~118 GBP for the for the ENTIRE rental period. When I complained the Hertz representative said that is because I returned the car late and that voided the contract!

Took my car to the dealer for service and because they do not provide loaner vehicles they told me to rent from Hertz and the dealer would pay for the rental; Returned the vehicle to the dealer as instructed on 5/16/24 in the middle of the after and handed the keys to the cashier; Late in May I received an invoice from PlatePass for charges beginning the night of 5/16 through 5/21; PlatePass said they based the invoice on info from Hertz and Hertz said my issue was with PlatePass. Hertz also said their (incorrect) investigation revealed I returned the vehicle on 5/21 (wrong!); No one from Hertz will speak with me despite my repeated email requests. Also, I completed and returned the Hertz survey and requested a representative call me, but that hasn't happened and it's been over a week. I cannot recommend Hertz.

I rented a car at the airport through Hertz and returned it over a week ago and they still have not given me my deposit back. I’ve tried every number to call and of course you cannot get connected to a live person and you cannot use live chat because it’s unavailable. This is ridiculous! I’ve sent several emails with no response. First and absolutely last time I ever use Hertz!! I don’t recommend it at all!!

Hertz is the WORST rental agency I've used:

Hertz is a terrible company to rent through. Their customer service is terrible, they take a very long time to take care of incidents and charge you for every little thing. They punish you for not using their insurance and charge you absurd amounts for administration fees... I am not sure what supplies they are using that require them to charge so much but it is not worth the headache or the money... Do yourself a favor and do not rent from them.

Absolute WORST experience. If I could give less than 1 star I would. This is my first time renting with Hertz & will be my last. I made a reservation through the website but noticed it was not popping up on my loyalty account. I called to confirm the information only to find out my loyalty # did not attach to my reservation, which also meant my family discount was not applied. The representative stated she would cancel my first reservation & create a new one for me with my Hertz loyalty # & family discount attached. I asked if we could stay on the phone until it was done & I received my new confirmation email. The representative was extremely frustrated & rushed me off the phone. Mind you I waited 45 minutes for someone to answer. I had already prepaid $356 for my rental so she told me that amount would be applied towards the new rental reservation.

Today is June 10th. I reserved an Intermediate Electric Elite (C4) Polestar 2 or similar. I get here and of course they don't have the vehicle class I reserved but I can pay an UPGRADE and get a Tesla!

You cannot talk to anyone at 1-800-HERTZ, they tell you to go to Hertz.com and "We'll get back to you in 3-5 days". Plus my car's wheel shook over 70 mph. Quite a cr,,,,ppy company, I mean at least someone in India answer a call.

Hertz will not return your lost items. I left a bag in a car in the Las Vegas Hertz rental car location. I made a claim within two hours of the returned vehicle. Over the course of two weeks, I made several updates to the claim in great detail regarding the bag’s name, brand, and contents. I made at least six calls, and no one from Hertz could provide me with a number to the site location. After three weeks, I was finally able to find a local number, and when you press to speak to a local representative, the system hangs up on you.

I rented at Hertz and arrived an hour early to pick up car. Website says La Cumbre St, Santa Barbara location is open at 8:00 am, but it wasn't. No one arrived to open the door until 9:15. Two other customers there to return also waiting because no drop box. I was charged an extra $18.78 for license fee and tax, despite Expedia saying their fee included everything. Never charged this at airport location. Returned car at 5:30 pm and again no one there. I knocked and person shows up at the door to take key. He says he can't give me receipt because "everyone went home." I've always had problems at this location, but go back because site is more convenient than airport and they offer better prices.

I had some repairs on my vehicle, I did go to Hertz for a rental car. I had great service, very nice people, they made it as easy as possible. I would recommend hertz in Holland, Michigan, on Watertower Court.

They charge me $64.74 for a car I never got! Can't talk to no one. Been calling every number I could Google and no one is answering. Please don't get a car from them. They suck. I hope they go out of business soon since they so unprofessional.

Horrendous experience. Long story short, I was sent to a location for drop off on their site that didn’t actually exist. Opened a BBB complaint and they did nothing. Hertz has zero customer service and admits the phone support is 3rd party/can’t speak to any experience related to the phone support. Highly recommend just going with Budget.

Absolutely worst rental car experience. I booked a car and needed to extend a day. When I called because I had prepaid I was told it would cost me 3 times my current rate even though my receipt clearly states the extra day rate. I was hung up on by one representative and then I called back and spoke to a supervisor which stated they do not have to honor the rate shown on my Hertz contract. BEWARE. They have major issues. Not the Hertz Co I'm used to.

I have been renting cars for 25 years. This is the worst company. The car has 47k miles and not in great driving shape and not what you expect driving a rental car. Leaving this aside, it is a scam. I rented through price line and paid concession fee, airport fees and whatever other fees and taxes. The check out receipt charged me again for the same things. A $240 went to $308! Never again HERTZ!

I rented from Hertz after repossessing the car because of payment due. Which I already paid. They are not able to locate the vehicle so I can take my belongings. I have medicine, id, credit card, passport & more that I left inside the car when they repossess it. I'm taking legal action. This is theft.