Hertz Reviews

I got a car with Hertz and Lyft program. Had car for a few weeks. They made me return rental after doing lots of rides. They took car back after they said they fixed my account. Keep my deposit and all my earnings and said it covered the rental. Left me with no way home from returning the vehicle. Said I couldn't get another vehicle. What a joke of a business. They didn't care at all of my safety of getting home or giving me my money back. Car needed brakes and oil change when they gave it to me. Told me I had to get it fixed not to mention I waited hours to get into the vehicle when first got it. What a waste of my time and money. Sorry company on Crain hwy in Glenburnie Maryland. Poor customer service.

I’d rate Hertz a 0 if I could. I’ve used them for over the past decade as my go-to rental option. That changed recently when on a rental I experienced a flat tire. No big deal, call Hertz and they say it’ll be $200 to tow the vehicle. Vehicle is towed and Hertz gives me a replacement vehicle at no extra cost. Fast forward a month after the trip and Hertz is now charging ~$800; a huge jump from the $200 I was quoted previously. Customer service was terrible throughout the experience, refusing to give me an explanation for the jump in price. They kept using the same talking point instead of giving me a concrete breakdown of the charges.

This place is a bunch of crooks. Put my car in the shop. I needed a car for two weeks so I went online and reserved a car. I showed up an hour later when my reservation was scheduled for and they proceeded to tell me, "We don’t have a car in that class and if you want a car, all I have for you is a upgrade you will have to pay a few hundred dollars more for." She proceeded to tell me “it was my fault because I only made the reservation an hour and 1/2 ago and they didn’t have time to get you a car.“ Of course I said with all your computer technology, all the advanced AI, your system doesn’t know where your cars are?

I have tried to update my credit card information online for the last few weeks. The site tells me that the expiration date is in the past. I chose 3/2028 and my latest attempt was on 5/20/2024. I tried getting technical support online with no luck, so I called and their 800 number does not give an option for technical support either. I finally got a person and they took the new credit card information and told me it was updated in their system, but when I went in just now it still shows the old expired card & is still telling me 2028 is in the past. I am at a loss.

Don’t rent from Hertz. Had everything uploaded and was suppose to go straight to car. App kept saying car wasn’t available yet 1 hour after reserved time. Waiting two hours for car and still no car. When you rent in advance you shouldn’t have to wait forever to get a car. Very bad customer service and not even reasonably priced. Stay away from this company.

Thrifty/Hertz car rentals has been the worst experience. They are a scam company that prey on individuals and families that don't travel that often and are trying to save money. They charged $1500 in fees!!!! and lied about the condition of the car upon check-in. I was following google maps and the car got stuck in the mud about 2 hours away from the Puerto Rico airport. I told Hertz roadside assistance to return the car to our apartment since it was just dirty and I got a ride back with a friend. They agreed but then stopped answering my calls after the tow truck got to the car, and they took the car straight to the airport. Since then, I have received a $250 cleaning fee, a $300 towing fee, a $164 gas fill-up fee and an $823 damage fee. THIS IS A TOTAL OF $1500 IN FEES!!!

I had to rent a car for an accident that was not my fault. First I had to use my credit card for deposit which they charged $50. When I returned the car, they refunded $50 but charged $35.16 for gas. We didn't drive the car a mile. We only drove the car to drop our car off to be repaired and then to pick our car up after it was finished. We did not drive $35 worth of gas. $35 is almost a full tank of gas. I will never rent from them again. I would give it no stars if I could.

On 6-18-2024 I rented from Hertz at Hobby Airport in Houston Texas. I was given a small Ford SUV, this car should have been taken out of service long before I got it. It had 67,000 miles on it and every scratch and dent, carpet undone inside. I drove the car to Katy, Texas and parked it in my niece’s driveway. It sat in her driveway until Sunday. When I left I drove 2 blocks and the check engine light came on, I called customer service and was told I could keep driving the car or return it for another one. I returned it and was given a jeep that was just as bad. No one checked the Ford in when I returned it, now Hertz is saying it needed a windshield because I damaged it. WHICH I didn’t do.

I rented with Hertz and upon returning the vehicle there was a tiny rock hit on the windshield that was so small I never would have noticed it when I picked it up. Instead of repairing for $100 they replaced it for $670and then refused to tell me why they made that decision. Customer service gave me nothing but lip service and repeated requests for payment. Hertz does not care about their customers and I will never use them again.

BEWARE OF OVERCHARGE BY HERTZ. We rented a car from Hertz through American Express Travel for our trip from Phoenix on May 9 to Tucson May 11 and we had returned the car on 16.00 pm on May 11, 2024 at 16:01pm. The initial rental cost due when pick up was USD 608, but when we got to the counter at Phoenix Airport, they charged us with additional insurance and fees that cost us to total USD 905. We did not have any choice but accepted it.

I have had 2 cars stolen and rented from Hertz on Speedway Tucson on May 11th 2024. I rented from them one time & had no issues returning the car. However on the second rental I experienced a level of customer service that was so bad it was like dealing with the government. Upon returning the vehicle the dude behind the counter who was a skinny guy wearing both a mask & gloves up to his elbows. Who does that? I could barely understand him & he sounded like he was out of breath. He quickly told me "your car smells like **" LOL with a mask on the whole time? I told him I don't smoke ** & in fact the vehicle was in a garage for over a week because I was in the hospital & have documented breathing issues. I am very sensitive to smoke & know it did "not smell like **." Who says that it's called ** now? This is not the 1970s.

I wish I could rate it below 1 star if there was one. Guys never ever rent from Hertz. I am in the line for more than an hour at O'Hare, Chicago, there tens of people in line and there are two counters and they are moving each customer in 15 minutes. Will not use them even if they rent it free.

This was the first time we used this company. The insurance company requested it. Price was excellent. I made sure to photograph any flaws (just in case) on the car. This was at a local Hertz in Aurora, Colorado. Returning the vehicle and the communication is where this experience took a turn. Upon returning the vehicle the location was closed which was puzzling because it was not mentioned on our paperwork or receipt and the Hertz staff did not mention what to do when the local was closed.

Hertz provided a good rental for my recent trip to Santa Barbara, CA. **. Unfortunately I left two expensive clothing items in the rental while I was rushing to catch a flight. I have tried all of the available resources: filled out the lost and found form, tried to call the local number listed. It's impossible to speak with a real person at the local airport , no option for that. I understand that it was my fault and it is not Hertz's responsibility. However, the items were left in the car and either they were stolen by the employees there or they are there but it is impossible to recover them due to the cumbersome process. I have also tried customer service. After a long wait a man with a strong accent just regurgitated the same information: filling out the form and calling the airport. It's clear they don't want you to speak with anyone and don't care about customer's lost items.

Don't go to the one on 273. The worker Nia very ignorant. She didn't help her co worker, had me in there 2 hours just trying to rent a car then got smart after I checked her to help a mess goofy ** young girl. This location is in price toyota off route 273 in DE.

If I could leave 0 stars I would. Awful experience. Rented car for my son, who is 20 because they offered the ability to rent to him, booked reservation and sent him with my cc, since it stated to bring the cc that was used to book the rental. They would not allow him to pick up the car because cc was not in his name, proceeded to call customer service because that is was what the rental desk told him only to be told their system was down and to call back in 3-4 hours. Called back this morning because they charged my card even though car was not allowed to be picked up only to be told they can't reverse the charge on my card for another 7 days. Stated this is company policy. Asked repeatedly to speak to a manager but this request was ignored or declined, stating this is company policy and no one can do anything for me and to call back in 7 days.

Rented thru Hertz at the Jacksonville Airport in February 2024. Counter representative handed me the key and said we're all set. Found it odd that they did not conduct a recheck with us before we left with car. Said car was sandwiched in between 2 cars and was parked up against a guardrail making it impossible to view front of car. Upon returning car, representative checked the front of car and accused us of being in an accident. We were billed $600. We were not in any accidents, we have gotten the BBB and an attorney involved. We will not be paying Hertz. All other rental companies perform a precheck with their customers. Very shady outfit. Buyer beware.

We rented our car from Hertz online and paid for it months ahead of time to save money. When we went to pick it up in Austin, TX the person kept trying to get us to upgrade even though I told her we didn't want to pay extra money. We didn't know that we would get charged an extra $189.00 to have an extra driver as only one of us drove the whole time. Also, we got talked into getting the unlimited toll fees for $149 and there is no way our tolls would have totaled that much for the amount of driving that we did. So our $649.00 rental for 2 weeks ended up costing us well over $1,200.00. I would give Hertz negative stars if I could and we will never rent with them again. Enterprise was a much better experience and no hidden fees. I wrote Hertz Corp a letter and have never received a reply. No customer service whatsoever. Don't rent with them.

I am absolutely livid about my experience with Hertz at the Tyler Pounds Field location. I prepaid for a vehicle and received numerous emails from Hertz confirming my reservation, with a clear instruction to pick up the vehicle at 3:00 pm on 04/27/2024. According to all the information provided by Hertz, this location was supposed to be open until 5:00 pm. So imagine my frustration when my party arrived at 3:15 pm only to find the place deserted! We immediately reached out to Hertz, only to be met with further incompetence. We were told that the location was indeed open until 5:00 pm, but guess what? A glaring sign right at the location contradicted that claim, stating that they're only open between 8:00 am and 3:00 pm on Saturdays! Can you believe the nerve?!

Do not use Hertz for car rental. Make sure you always review in detail exactly what you are signing and what each individual fee will be that you will be charged. I initially used Priceline to reserve a car at an estimated price. When I went to get the car at TPA airport the check out clerk asked if I wanted the additional damage and insurance coverage. I declined as I already have rental coverage. The clerk then had me sign an electronic form that he said was waiving the additional coverage. He then pulled up the final bill, pointed out that I was responsible for filling the tank with gas, pointed out the final cost and then pointed out the amount I would be charged that included a temporary damage deposit that was required since I waived the additional coverage. This was all done very quickly as airports are always busy. The final cost was close to what the Priceline estimate was so I quickly signed the form and went on my way.

Updated on 04/27/2024: My update... After my calling hertz 4/15 every day or other day mentioning why is my case still open and it was towed, this went on until 4/26 and plus they always gave the same answer, sending a email for them to close my case. After calling again 4/26 customer service said they can transfer me to tow road service, I was shocked because for 2 weeks they never ever mentioned this even when I mentioned it was towed. So because of them the rental Car was sitting racking up money because they decided not to mentioned this. Spoke to hertz tow service and he said they should have mentioned this to me ages ago, I told him I only knew about this today. Hertz customer service needs retraining because I'm not at fault because they were too lazy to mention this important part. I'm not paying for their mistake. This is my first and last time I rent through hertz.

I reserved a car for my 20yo daughter through the Hertz app. I pre-paid for the car, including the added "young driver" fee. When my daughter arrived at the airport to pick up her car, she was told that that particular location doesn't rent to drivers under 21. There was no assistance offered. There is no general help line, only automated systems and web systems with specific options that did not fit our situation. When I finally got through to an agent by selecting a different problem with the automated system, I was quickly disconnected.

Terrible company, charged me smoking fee for rental without notifying me. Rude customer service personnel who repeatedly provide me with the wrong information. I told the manager removed the charge, as I don’t smoke, and 8 months later still haven’t been reimbursed. I will be reporting to bad business bureau unless someone gets me a resolution by the end of next week.

The worst in the industry. Their vehicle was returned on 3/30th, we're now 4/19th and they haven't returned the $200 deposit. Terrible business practice. Their CS & corporate employees are an incompetent bunch without any critical thinking or willingness to help come to a resolution.

I rented a midsize SUV from Hertz via Hotwire.com at the ATL airport on 4-11-2024 for $88.87. While at the counter, I was asked the standard questions about insurance, gas, etc. I was never asked if I wanted to upgrade my selected vehicle. When I received the emailed bill, I noticed that I had been charged for an upgraded SUV that I never asked for and was never informed I was getting. When checking out of the rental center, I also noticed that the gas gauge was showing less than a full tank. When I asked the lady about this, she told me not to worry about it and to just bring it back with the same amount. They have to know that this would be next to impossible because you would have to add gas, stop, check the gauge, and repeat multiple times to get it where it was. I also figured if I brought it back less than a full tank, they would attempt to charge me the $10.67 per gallon they charge to add gas to an under filled return.

I rented a car recently in SFO and the gas tank wasn't full. I was alerted to it at the exit by the agent, and was told to bring it back at the same level, I said 3/4 full, right. And I was told yes. So after my rental I returned it at that level and I was told it is way less, WHICH IT WASN'T. It was at 3/4 full. They still charged me for their expensive gas. IS THIS THE NEW WAY TO SCAM YOUR CUSTOMERS TO MAKE EXTRA REVENUE WITH OVERPRICED HERTZ GAS? Totally not acceptable.

I was sent to Hertz located 6001 Destination Parkway in Orlando by my car dealership for a courtesy rental. They gave me a jeep that had bird feces on the roof and driver door. The warning light saying vehicle needs an oil change kept illuminating and the inside of the vehicle was dirty to include someone’s floss left inside. I was in a hurry to get to work so I didn’t complain that day. I did tell the dealership about my experience. This was the worse experience I have ever had with any rentals.

I'd like to share my experience with Hertz- I experienced price gouging and unfair business practice! Last summer, I rented a car from Hertz for work. I am a healthcare provider and I work in a lot of rural, underserved areas and I frequently rent vehicles. About 1 AM, I was in the hospital delivering a baby and my rental car was involved in a hit-and-run. Hertz did ABSOLUTELY NOTHING to help me get the car repaired or to get me another vehicle.

Do not rent from Hertz Philippines. They stole some items in my carryon luggage but they will not admit. They were the ones that loaded my luggage in the trunk and when I got home, my carryon luggage was wide open. I have written to their corporate office but they totally ignored my complaint. I will NEVER rent from Hertz again. They are also double the price because I went back to the Philippines and rented from Anis Transport, for the same car, Hertz charge double. I REPEAT, DO NOT RENT FROM HERTZ PHILIPPINES. They are a ripped off

DO NOT RENT FROM HERTZ. Hertz rented me a recalled vehicle which of course broke down. It took 2 days for a tow, but in the meantime the police impounded it from the side of the road. Hertz left us on the side of the road for 2 days, so we stopped waiting and had to pay to get the vehicle out of impound. They will not reverse the charges they made for the car rental because apparently we had the car (recalled and broken as it was, it did not drive). I also have yet gotten a response about refunding our cost for the impound fees. DO NOT RENT FROM HERTZ. I will have to dispute charges through my credit card company, Hertz is a nightmare, why do they rent out recalled vehicles, and then charge you when they break down for the reason of the recall.

My experience with Hertz was completely unacceptable. We were supposed to pick up our vehicle at the Hertz office at the Marriott Hotel on Bowie Street in San Antonio. When we arrived at the counter, thirty minutes ahead of our scheduled time, we were told that there were no vehicles available and that the best they could do was put us on a waiting list in the event a vehicle was returned. There were seven people ahead of us on that list and ultimately, we did not get a car and our trip was ruined.

I was charged a $400 outside cleaning fee. I asked for pictures (via email since they have no customer service over the telephone) for what needed to be cleaned and didn't receive any answers, disappointed and will never rent with Hertz again.

HAD GOLD CARD MEMBERSHIP - NOT ANYMORE! Went to counter at Sac Airport and the lady was over-the-top crappy. Reserved a full-size car (Jetta) they said they didn't have one. Only a Chevy Malibu which is junk. I asked if they had any other cars, and was told "That's all we have for you." I was willing to upgrade but no. She looked around me for the next customer. Sent a Review to HERTZ, explained what transpired and requested a call back. Well guess what? Nothing. I guess they don't care once they have your money. OVERRATED!

Reserved a rental car from Hertz at Phoenix airport the first weekend in April and the check in process was an absolute nightmare. This was the same weekend as the Final Four in Phoenix so you’d think management would make sure they had staffing to expedite the influx of travelers AND that they’d ensure cars were available. We waited in line for TWO HOURS! There were 15 desks for check in, and the most they had working was 3 people, but for the major part of the two hours there was only one working. We were pressured to spend an extra $100+ to get extra damage coverage, we kept saying no, but the person wouldn’t stop pushing and, because there were so many people still waiting, we caved.

They do not put spare tires in their cars, not even donuts. The tire on my rental car was so deteriorated that it literally shredded. This happened on a 26 mile long bridge in 112 degree heat index while cars whizzed past at 65 MPH. The Bridge police arrived to change the tire but since there was no spare in the car I waited on the bridge for over two hours. The tow truck driver said the tire was "shot" and should never have been on the car. With no spare! This is a safety issue, renting a car without a spare tire. Now they are charging me almost $300.00 for a new tire, that was shot when I rented the car. Awful.

I absolutely hate their system. Got a rental after my car got totaled. After my case was closed with them and they had huge trouble coordinating payments with my insurance I can’t seam to pay a fuel charge. Their system is so annoying. They should go bankrupt. Horrible system. Gives nightmares. Literally sent my bill to collection after numerous attempts to pay it.

I prepaid for my rental on March 19, 2024 for a supplier’s choice. My pick up day was Mar 27-30 at 12pm with a grace period of 2hrs given. After the grace period I should get whatever they had paying upgrade fees if applicable. I’m traveling to that location from out of state on train. I called the office to let them know I’ll be late. "I’ve traveled a 20 plus hour train ride and due to technical difficulties with the train I’d be a little late," she said that was fine. I would just have to take what they had at arrival.

I was driving your rental when a 6 ft tractor retread came at me and I couldn’t avoid it without causing a deadly accident. Damage happened to the car. The amount of fees you are charging me for this are insane. You are robbing me for your cost of doing business. It is unethical and a completely ignorant way to do business. Not only will I never use Hertz again but I will be discouraging everyone I know to ban hertz. The amount of social media posts I will be making will cause even more to go elsewhere. You also charged me for a toll and I was never on a toll road. You seem to think you can just use my credit card as though you pay the bill. You are a rip off unethical and ignorant company not to mention your total lack of customer service as I have been trying to contact your claims department and never get a call back or a live person to speak with.

First time using Hertz and I am very disappointed. My insurance company had authorized a rental from Hertz. I returned my rental and a month later I received an demand letter for me to pay for the rental. I emailed my insurance advisor and the Hertz accounts collections representative trying to connect the two parties so they can sort it out. Hertz then tried to put a payment over $5000 on my credit card. I've tried to contact this Hertz representative and the reply takes a long time and communication is very poor. This Hertz representative really needs to get some email etiquette training.

Hertz, Dollar Car Rental and Thrifty Car Rental are all owned by the same corporate SCUMBAGS that SCAM people when renting cars BUYER BEWARE!! I will go to the ends of the Earth to make sure EVERYONE knows what a SCAM Thrifty is!!! Upon arriving for my rental ("Manager's Special"), the attendant took my credit card and ID for a rental that I reserved, checked in via text the day prior, ALL at $169... He ('Jay' at Portland Airport) handed me back my card and a receipt for $536. I ADDED NOTHING... He said the online reservation (THROUGH Thrifty Car Rental's website, NO THIRD PARTY) was "just an estimate".... So, my car went from $169 to $536???? Yup! BUYER BEWARE!!!!

Rented a small SUV online to pick up in Vegas. When I arrived, the girl at the counter told me it wasn't available- was paid for online also so they gave it away?? I was told I could have a EV; I was driving unfamiliar roads in the desert in the wee morning hours (midnight to 3 am) so did not want a EV and the worries of it being fully charged, or finding places to charge it. I was given a 15 person cargo van, very disappointing as according to Hertz's website cargo vans & trucks are unavailable at the Vegas rental location. (did someone return a few there and they just forced us renters to get them out of there??)

Today, I visited Hertz rental car in Melbourne Florida. The customer service representative Neo was beyond what you expect when it comes to customer service. He was kind, polite, considerate, empathetic, and provided the best customer service that you would ever want. He’s definitely asset to the company.

If I could give less I would. I was scammed by the manager at the location for CDW. He said that I would be able to use my insurance policy and then didn’t add it. I had emailed proof of his statement and the company still denied my refund. Only to now deal with the company refusing to acknowledge the CDW and charge me for a dent that the at fault insurance driver didn’t full cover. I told them if they chose to deny my insurance then the CDW should cover. Seriously the worst experience I’ve ever had and still continue to deal with. It’s been over 6 months and they refuse to fix their error or even respond to the emails confronting their scam.

Used to be a happy President and Gold member. The new website is useless, you are never allowed to see your password even when entering it or resetting it. They demand a long, complicated password and when you set it up you must blindly enter it twice without any confirmation if it is correct. Booking with points DOES NOT WORK, you click on any of the links to use points, and it sends you to the same pay with credit card pages. You enter the location of pickup, before as you entered the location it showed other locations, now it accepts your location but then sends you to another page with all the state locations which is poorly shown so it is lots of time scrolling through locations that don't apply. No option to show cars by lowest or highest price. Calling Hertz takes hours, and you are hung up on many times. No online feedback form to let them know the problems.

A local car dealership had to keep car for warranty work so they rented a car for me from Hertz. The rental agreement was in the car dealerships name. I brought the car back to Hertz. No damage on my rental agreement and a month later I got an additional bill from Hertz. They would not remove it. This is a bad company. Stay away from them.

Our spring break in Vegas was ruined because of Hertz overbooking cars. Hundreds of people in the same problem as us. We had planned on picking up groceries and driving an hour and a half to a state park. Instead we walked to a hotel. Hertz told us we would get a car in 2-3 hours and they would call us. 4 hours later we walked back and they claimed we were not on the list to be given a car because we already got one. So we would need to wait 3-4 hours… Lots of yelling customers sitting around with nowhere to go.

I took a rental car in Malta the past few days. The car already had 19 damages (scratches, dents etc) and I had to hand it in before office hours because the flight left early morning. The rental was returned at the right bay of Hertz at the Malta airport. That means the car was unattended for 3 hours. When we handed it in, it was in the same condition as when we took it 4 days earlier. When we took it out they were already trying to sell as usual more insurance and they warned us that we would need it, even though I had taken full insurance via the rentalcars.com website.

I rented a vehicle in Orlando for 4 days. I turned the car in almost an hour ahead of time but was still charged for additional hours- as if I had turned it in late. I have written to Hertz three times and they have not responded. So not only NO EXPLANATION, but completely lacking in care for their customers. I was Hertz Gold for 25 years, and I would never rent from them again.

I had rented a car from Hertz when I was going to Pick up my daughter and her babies from the airport. After getting the car and driving 120 miles the car completely died on me, it was an electric car. I hadn't even made it home yet with 2 babies in the car. When I contacted Hertz they are charging me over 900.00 to come pick up a dead car that I have not been able to drive at all. My father's funeral is this week and trying to get my babies around has been a no go without relying on family members to help. When asked if they would bring a different vehicle I was told no they can't do that. So here I am with a dead car and having to pay the 900.00 for pick up and still have no vehicle to replace it.

Hertz rental at SFO. I was able to reserve and prepay for a car rental using my Apple Card but they would not give me the car until I did the whole transaction over using another credit card. Supervisor at SFO rental was rude, even called me names.

Less than 1 star - long story short Hertz would not refund my account after dropping the car off early. I talked to numerous Hertz customer service people who all assured me I’d have my money back within 7-10 business days - I asked to speak to the supervisor Earnie who said, "you were refunded yesterday - if it’s not in your account take it up with your bank" - and hung up on me, so I did. My bank got me my money back - two months later Hertz sent me to collections for the exact amount they owed me. 9 month ordeal still going on.

I have just encountered worst customer service ever. I have rented the vehicle through Uber program, and I have been told if the vehicle is due for oil change I can contact the location to get email with the voucher. There is nobody answering whatsoever. Not the location branch or Hertz customer service.

Brad **

I made a prior arrangement with Expedia arrangement with Hertz for a rental in Fort Lauderdale. However, shortly upon my arrival, I was informed that they only had a 100% electric vehicle that was available for the deal. I told her I didn't need insurance as I had one, I paid for the rental because the lady at the desk told me it would be okay for the trip to the keys to see family having surgery and the Everglades. However, the gentleman who came to teach me about the car and how to charge told me in no way would this car work and would leave me on the side of the road due to the lack of charges and distance I was driving.

I have rented from Hertz for over 40 years - Gold President's Circle for most of those years. That longevity made this experience especially frustrating. I rented a vehicle at the Cincinnati airport and returned it on the specified date. I later received a note from Hertz Vehicle Control indicating that I had not returned the vehicle. I called Hertz and was told the vehicle had been returned but because it was 8 days late I'd be charged an extra $384. I sent Hertz boarding passes that clearly showed that I, and my wife, had boarded a plane, and checked baggage on the day we returned the car (the day it was due). I also provided very specific information regarding where I filled the fuel tank that morning (just off the airport property). Hertz agreed to refund me $69 - which made no sense to me given the amount they had erroneously charged me.

I booked a rental six weeks prior to our Orlando trip. None were available when we arrived late Saturday night. We paid $200 for a ride share to get to our rental home. The Hertz customer service representative said they would cover this, but they didn’t. The only redeeming thing was the manager at the Lakeland location. He treated us very fairly. He didn’t charge us for dropping it off at the Orlando airport (approximately a $600 charge) and gave me the lower rate that I got when I booked the car. Rafael ** was wonderful. Hertz corporate was horrible.

After cancelling my accidental reservation twice (wrong date) they still sent me notifications that I needed to pick up the car. Couldn’t do it online. Awful customer service. Wait times on hold are ridiculous. Can’t wait to see if they charge my card!!

I rented through Travelocity. Hertz had a manager surprise. I am adventurous and just needed this car to visit my Mom in the hospital so the type or size didn’t matter. Fast forward to arriving to Norfolk airport. All the rental companies have reps outside except Hertz. We go stand in line and get to the counter. Our rep had no personality so I made small talk. Was advised that I was getting an electric car since they had a surplus. "Ok, I’ve rented Teslas through you before. This is a Chevrolet though. I ask about options, oh did I mention I'm a gold member." Did anyone ask? Of course not. I was told my $38/day rate would now be $57 if I want to get a Malibu. "No thanks, I will stick with the special." I go find the car and drive off. No one reviewed anything about this car to me. Upon leaving the airport no one scanned or inspected this vehicle. I get to ODU, 9.5 miles away I look down and see the gauge on the left is not all the way to the top.

Rented through my credit card using points. Had to exchange my car due to mechanical issues and told not to refuel. They charged me for fuel and never credited my prepay. Had to dispute the charge with my credit card.

I rented with Hertz through Priceline. My total cost was $96 for 3 days. I asked about keeping the car an extra day and was ok with paying an extra $39 for the day. I returned it 1 hour and 42 minutes late and was charged the $39 for the extra day plus $79 for the 1 hour and 42 minutes. This is a despicable business practice and contradicts the policy on their website. That hurts!

As a loyal member of Hertz's Gold Plus Rewards President's Circle, I had always expected a seamless and hassle-free experience with them. However, my recent encounter at the Nashville TN Airport branch left me thoroughly disappointed and frustrated. First and foremost, upon arriving at the rental counter, I was dismayed to find that I was not given the option to choose my vehicle, as I had been in the past. Instead, I was simply handed keys without any consideration for my preferences or needs. This lack of personalized service was a stark departure from my previous experiences with Hertz.

I rented a car from Fort Myers, FL and retuned it to Sarasota, FL. I was never told there would be a $50 extra charge for this. When I made my reservation online, I reserved a car at a rate of $82 a day (again no mention of this extra charge for a different drop off place). The woman added on insurance, and a gasoline package with little to no explanation. I felt I was supposed to have these things. I signed off on a one day rental for $189. (Which I was already in shock). My card was charged about 3-4 weeks later for $240, as they added another $50 on top of that without my consent or knowing. I called multiple times to have the $50 charge removed and they just basically say, "Ok I will file it," and then you never hear from them again. I will NEVER be using this car rental service again.

I booked a car online with Hertz. I put in a debit card to pay for the reservation. When I got to the pickup location I was told I needed to have a credit card and that the debit card was not sufficient. When I asked why I didn't know that and why I was able to book with a debit card, I was only told I needed to have a credit card. I called customer service and to no avail, given a answer to why I could book a reservation, pay for the reservation, but not pick up a car without a credit card, despite information to the contrary. The customer service agent only said some locations require a credit card. I canceled the reservation and had to pay $50 for a cancellation fee. I was very frustrated not only that I did not get the car but that I had to pay $50 for their lack of information to me. I'm not surprised, after reading reviews of Hertz that they are very poorly rated.

I am writing to express my extreme dissatisfaction with my recent experience at the Essington Ave location in Philadelphia. Upon arriving at the location in the early afternoon, I was met with a chaotic lobby filled with upset Uber drivers expressing various issues and concerns. Although this was not my primary concern, I felt it was important to mention the general disarray of the location.

Hertz charged me $500 for damage to the car I did not cause. It is a scam. The amount is big enough to sting, but not big enough to get a lawyer to fight. "Just leave the keys in the car and get on the bus". Wrong! Lesson learned. Make sure you take photos of all sides of the car when you return it. With Hertz, you are guilty unless you can prove your innocence. I have been renting from Hertz for 35 years. I will never rent from them again!

I reserved a vehicle through AAA. I contacted a local store and asked if they pick up customers. I was advised yes and to call them an hour prior. I did just that. I was sent a Lyft and told I would receive a text confirmation once they arrive. I did not, and the lyft driver left. I contacted the store back and I was told the lyft would not get to me until after 5pm. The store closed at 5pm. I had to take an uber to my destination and wait there for a family member to get me home.

My husband and I rented a car from Hertz in Miami Florida and were told as we were leaving at the gate at the airport that we needed to purchase a toll package for $14 per day. We were there for 2 weeks and charged $140. Our adult children were also in Florida, same location and dates, they rented from Alamo and National. They were told their plates would be tracked and they would receive the bill after the car was returned. They were charged $40 and $55. I have called Hertz to ask why we were not told of the pay by plate option and sold their "scam" package as if it were our only option. I have spoken with 2 of their representatives, and neither one could give me an answer or tell me what our toll charges actually were. I will never use this company again.

I have worked for my boss for seventeen years and never experienced being bullied by a department who is suppose to help customer. Hertz overcharged my by $6k and when I had the nerve to question the billing the women said she couldn't help me. After two months I get an email from the billing department which looked into claim and found that I was correct. So they get my boss back his money but they wouldn't reinstate his membership. He was only with them for thirty years. This is disgraceful. Two bullies in the multi car rental department took away his membership - because they didn't like me. What does this say about Hertz??? There are many car rental companies and no one needs company. They rip off their clients. Have clients arrested and above all they don't appreciate their clients. People think twice before you sign contract with Hertz rent a car...

I had 5,367 points in my Hertz Rent a Car account that were deleted because I hadn't rented a car in a year. Never heard of this? I have a document that states they would be good until May 17, 2024!.

Hertz car renters beware!! This is my first time using Hertz, making a reservation through a third party website. I have never had issues with being up-charged until I was at the Hertz rental counter at BNA. The only charges (aside of my reservation selections) verbally communicated was the agent being persistent I should allow Hertz to take care of filling the tank, which we all know airport prices are insane. I repeatedly declined and even had to state it wouldn’t make sense as I would be paying more and had to firmly state to take it off.

PLEASE SAVE YOURSELF THE HEADACHE/ PLEASE READ ALL THE REVIEWS FIRST. Hertz used to be somewhat reputable. This is my second time getting completely burned by them. I am so sad that they can treat customers so poorly. The website works poorly. I've spent hours trying to modify a reservation by 2 hours. That's it. Nobody would help me. Certainly never using them again.

I rented a car from Hertz for a week but unfortunately on third day I was involved in a accident that wasn't my fault and after police officer finish the report I had to call hertz to send the tow truck to clear the road but the person on the phone told me that it would take about 1 hour to get there but officer said that the wait was to long and they couldn't wait so police impound the car, now hertz charged me for 3 days that the car was impound, why should I pay for something that was beyond my power? Why should pay if I didn't use the car? It was a bad experience.

11 months ago, my family and I went to Colorado Springs and rented a car from Hertz/Dollar. Upon arrival, it was dark, snowing and late at night. The rental car attendant did not go out and inspect the vehicle with us. We drove it for our trip. It was uneventful and nothing was wrong with the vehicle when we turned it in. When we arrived back at the airport to turn it in, there was one attendant who would not leave the booth to come inspect the vehicle with me. I was informed to just turn in the keys and they would get to it later. Since I did not want to miss my flight, I had no choice. Now, just before Christmas I received a letter from them stating I owe $546 for a cracked windshield that did not happen while I had the vehicle. Trying to reach someone at Hertz/Dollar to rectify this was a challenge to say the least. When I did reach someone I was told if I did not have photos of the vehicle date and time stamped of when I picked the vehicle up, I was liable.

I first had a problem reaching the location in Waldorf to pick up the vehicle then the car was returned earlier than expected but the Waldorf office is closed on the weekend and they refused to give me credit for a early return. This place isn’t in any way professional and the customer service at this location is rude and not heyin anyway. It needs to be closed down my dodo. Anyone looking for a rental don’t go to Hertz in Waldorf. It’s a nightmare.

Made a reservation for the end of the month and had some things change, tried to modify my trip by ONE DAY and they tried to charge me over 600 dollars on top of the 350 I had already paid. If that isn't price gouging, I don't know what is. Then they charge a 50.00 cancellation fee and want you to rebook your whole trip. If I did that it would still be cheaper than to add ONE DAY, but then it takes them 10 days to give you your money back. It was my first time renting a vehicle with Hertz but I can say I won't be back, for business or pleasure. Also let our company know never to use them. Enterprise from here on out.

My husband has rented from Hertz for over 30 years. We actually have referred people to use you internationally as in the past have never had issues. This last trip we rented 2 cars because “6” of us. No convenient charging stations in Tuscany so we left Tesla parked at private home we rented and it was not driven except to airport and back to Rome airport. The car when we picked up had damage which it was videoed by my husband and he also made 2nd report be written up to note damage. BEWARE of renting from Rome location. Dishonest & definitely scammers.

Worst car rental experience I have ever had. Go to Enterprise – they have far better management. Was given a smaller vehicle than what I paid for initially, with no alternative or compensation. I got on the phone with customer service and within ten minutes the manager miraculously produces the product I paid for. Mind you, I had already wasted one hour of my time by the time he brought this vehicle to me. I get in and see the tank half empty. I let him know and he says I can return it at the same level, which makes no sense since I prepaid for my tank of gas. He goes and “fills it up” but come to find out when I fill it up later myself, he’s intentionally left off a couple gallons so that it appeared full - how? On the 2023 Ford Edge you can see how full it is as you are filling it.

Pre-paid for a Manager’s Special online for a compact EV. Online the car said it seats 5. I have a family of 5. When my husband arrived at the checkout counter he was lied to and told that the car was too small for our family of five and that he needed to upgrade. The man tried to get him to go up to an SUV. He requested a very basic and economy car and still ended up paying triple what the original reservation was for. In the process he was also asked if he wanted additional insurance which he declined - we always decline because our private car insurance covers rentals.

Rented 2 cars through Expedia, and expected to pay 262.00 per car per expedia's quote. Paid 2 payments of 197.00 via expedia. Returned the 2 cars with full tanks of gas, picked up and dropped off under mileage and on time. I was charged 420 for 1 car, and 360 for the 2nd car. There was no credit given for the expedia payments. I spoke with Hertz, and they said that the increased charges were for insurance add ons. I stated that I was not aware of accepting any add ons that would increase the charges. Hertz customer service wouldn't budge. In any event, the increase from 524 to 1,304 is ridiculous.

My wife and I had a reservation for a car the Saturday after Thanksgiving in San Pedro, CA. We made the reservation thru the Hertz website. The office was supposed to open at 9 am (as advertised on the website as well as their door). We arrived at 9 am and we waited for nearly an hour until we found out the office was not going to open that day. There were about 30 other people who just disembarked off of a cruise ship from the Los Angeles Port who were stranded without cars for which they also had reservations.

Hertz charged me for an extra day and completely lied about it. I was informed that the hold on my credit card would be released within 24 hours. That didn’t happen. Then I was told that the insurance company didn’t pay for it, but why would the insurance company have to pay for a day that I didn’t have the vehicle?? After that I was told the insurance company only paid for a rental that was 27.99 a day and the vehicle they gave me was 29.99 a day. Why give me a car that’s going to cost more than what the insurance company is willing to pay!!?

We returned Hertz rental with full tank. One month later they charged $17 a gallon because it wasn't full when they rented it out a month later. Doubt car sat around for a month. Plus they checked car in as full.

I patronized my local AAA to schedule my Thanksgiving trip to PA from Fl. We picked up our rental car at the Pitts Airport. AAA distinctly confirmed I wanted no extra car insurance. The woman at the Hertz airport service had on headphones and never made eye contact. She asked for my credit card and instructed to sign & initial many blocks on the form. I am disabled and the flight was rocky so we were tired. My bill came and I was charged an extra $167.97 for what I thought I signed as a " waiver" (meaning I opt out) of this additional insurance. Hertz will not cooperate and the bill should be credited. Very frustrated and disputing this charge on my AMEX.

Hertz is the largest scam rental company on earth, never ever rent from this company. They lie every step of the way, nobody in the company cares about what you’ve been told in person when starting your contract, they lie and steal from you every chance they get. Stay away from this scam company!

I could not recommend Hertz less! It was a terrible experience from start to finish. Misleading information regarding an electric vehicle (that drove terribly). Impossible to speak to anyone who can help. Useless roadside assistance. Was promised a refund from the local company in NC & yet any time I call the 1-800-customer service number no one can see any refund request on my account. HERTZ IS HORRIBLE.

Rented from HERTZ in San Francisco for a weekend. Car was very dusty and badly maintained. After returning the car, the agency noted that there was small scratch caused by me. They did not provide before pictures as evidence, but a very low resolution photograph that apparently shows the scratch. We were 100% sure to not have caused the damage. But once you don't get insurance from Hertz, it seems they try to claim that the customer caused certain damages. Also, they don't repair the claimed damage. They just want the money. Never ever again with HERTZ.

I had a headache the entire two days and had to drive with the windows down. I was visiting my grandson at college and as soon as he got in, he said "this car smells like cigarettes". I've had NO luck in a resolution with Hertz. Never again will I rent from this agency and will make sure to let others know of this experience.

I traveled from upstate Ny to Nevada to move my daughter, granddaughter, cat and dog. To make a long story a little shorter when we hit Colorado we had a mishap with keys and had to go to Hertz and get another vehicle. Grand Junction Colorado airport. They were great. I get a beautiful 2024 Suburban with only 28 miles on it. Half way from there to Nevada they call me, "Oh we gave you the wrong vehicle, that car is already sold." Not my problem. Do you people know what you are doing? So they had to wait till I got to the airport in Nevada. So I get a bill-My insurance paid for most of the rental, the keys. So the day They had to wash the car for 300.00 so I owe 225.00. WTF. I will never rent from hertz again. If I wasn't in a situation that I had no choice I never would have. What happen to that being their job to clean the cars. I have gotten cars that were dirty even inside. Do your jobs or get real workers that work. Thanks idiots.

Hertz Five star is a joke! I would rate hertz with a zero star if there is available! Summary: (1) Am a Hertz 5 Star Gold member. (2) Confirmed reservation for an Intermediate/SUV/Auto trans/Electric power with AC for a long trip (>500miles) in winter weather. (3) Got to Hertz rental in X airport, saw my name on the Gold board with "See desk". (4) Desk agent shown no smile and said I get an EV - Chevy Bolt since it said "electric power and AC" in my reservation?!!! WTH??? I guess they interpreted "electric power and AC" to an "EV".

I picked up a van from Hertz at the Sacramento International airport on November 1, 2023. I gave my credit card as a deposit for any damages and signed the rental agreement. After returning the van on November 4th I received a bill for $307. 06 over the cost of the rental. This included $167.96 for LDW and $39.96 for premium roadside service which I did not ask for. I was also charged a $33 concession fee recovery and $32 for customer FAC, whatever that means. When I spoke to the rental company they told me it was too late because I had already signed the contract. Then today I got another bill for $16.99 for a $7.00 bridge toll. This included a $9.99 convenience fee. I have never been so disgusted in my life and will never use this company again.

I had a very disturbing situation with Hertz recently. I had a rental car from the Memphis Tennessee airport location and drove it an hour to Mississippi. On the way back, the car started to feel shaky to me, but it was raining which I thought could be the cause. But then, on a very dark rural two lane highway, the car went into limp mode, and I could not drive it past 40 mph and the car started to behave erratically with both movements and steering.

When taking possession of my reserved vehicle at Barcelona airport, I was asked if I wanted personal insurance coverage. I answered no. The agent slipped in the coverage anyways and I was out 120 Euros. Lesson learned: always take all the time needed to look over the documents to make sure you aren’t being ripped-off!

I recently faced a highly unsatisfactory situation with Hertz during a car rental extension. The full cost displayed, inclusive of all taxes and fees, during the extension process was clear, yet upon completion, I was billed nearly twice that amount. The company failed to provide detailed information on the total cost at the time of extension, and regrettably, I did not capture screenshots during booking. The resultant invoice significantly exceeded the expected amount.

If I could give negative stars I would. I got a rental October 26 and am supposed to have it for one week. So I turn it back in November 2. I left my car in the corner of the parking lot. Away from other vehicles. And I was not told that I can't park my car there for a week while I have a rental. I received a letter November 1 that Hertz had my personal vehicle towed October 30. They didn't even call me to tell me to move it or anything. The towing company has had my car since Monday and I was not notified until 2 days later. The bill is $815 and when I called Hertz in Vestal NY, the manager told me it's not his problem. And for us to deal with it.

Hertz advertises that they will allow a free 2nd driver for rentals in Europe for Hertz Gold Plus rewards Members and AAA members. When I made the reservation there was nowhere to put my AAA membership number on the Chase Sapphire Travel portal. I showed them my AAA membership card at the pickup counter and they still charged me $14/day for an extra driver for my husband (who also mentioned that he is a gold + rewards member). The additional driver costs exceeded the daily rental fee. What a rip off - I guess they don't mind losing loyal customers who have rented from them for years including 50 days so far this year for the $224 they ripped us off for.

This company lures you in with deceptive practices telling you you are going to get a Tesla for two days for $50 a day but when you arrive to pick it up there is no Tesla and the only thing available is a very expensive SUV. So sick of big companies like this that legally find ways to lie, and to deceive and use people and hide behind their attorneys when they should be put out of business for their deceptive practices. But in a deceptive world of con artists, they thrive.

Car rental in St. Thomas Virgin Is in Oct 2023.

I've been renting cars from Hertz for 10 years. I use to get my cars from O'Hare airport in Chicago, eventually I started going to the office in Belmont Cragin on Belmont Ave. I have always received great outstanding service from this office. The staff is extremely nice and have always been helpful. I do have two recommendations though: the car needs to be cleaned better as this last rental I found food and the staff needs to be educated on the cars more so if the customer has questions about some of the instruments and tools.

Upon entering, it was standing room only and I was greeted by Gabby. Gabby is who helped me and she was so hospitable and thorough. I would recommend to everyone and will only rent cars from Hertz on 24th in Bakersfield, Ca.

When you rent a car with a prepayment three months before traveling, there is an expectation that a rented car will actually be provided by the company marketing the rental. However, if you reserve and pay for a car from Hertz, that expectation would be totally wrong. The Hertz confirmation number for the prepayment actually means "thanks for the interest-free loan"! In June of 2023 I went to the Hertz website and rented a car in Shreveport for Sept 19th to Oct 12th with a prepayment of nearly $1400 which was seemly a reasonable price to reserve a midsize car for 3+ weeks. I received a Hertz confirmation number and a thank you email for the rental within a few minutes. Two days prior to my travel, I received another email from Hertz with the details of the rental.

When dropping our car off in Zurich, Switzerland ZRH, the associate accepted our vehicle without issue. We asked if he needed anything else from us and he said that we were good to go and that they would email us a receipt. About an hour later we received an email that the car was returned damaged and that we would be charged approximately $1500. We immediately returned to the location and spoke to the associate and manager asking them to identify the damage. They claimed there was a ding on the back side of the car so small neither my wife or I could see it.

We were given our choice of Tesla so we went with a 2023 model 3. First time in an EV we knew nothing. Biggest problem was very poor range, topped by a lack of chargers, we had to drive 1 hour just to recharge. In a nutshell we drove less than 200 miles and needed 2 full charges which took an additional 1 hour and 40 minutes.

The CEO should try calling his own customer service number to see how bad it is. I'm sure he/she doesn't care...It would never have gotten this bad if the culture of the company was consumer forward. Terrible company. And look at the bogus add-on fees that were on my bill:

I was charged $546 by Priceline for a 2021 Versa compact car for one week and then charged 297.53 by Hertz at the front counter. I highly recommend not using Hertz or Priceline unless you want to pay $1000 for crappy car that wasn't even cleaned. Trash bottles rolling around under the seats. It smelled of **. I will never use either company again. Please do your research and avoid these two companies if you can. I hope I can prevent someone else from having to go what I have gone through.

This will be short at to the point. I’m still boiling. I reserved a car a month in advance, Ford/economy/compact. Waited at the Hertz airport shuttle for 30 minutes which was acceptable except Enterprise had 3 shuttles come and go in this time span. Later, I get to Hertz and there’s a line of ~ 13, so this takes another 30 minutes. I was charged a $500 deposit which I hadn’t budgeted for so my vacation is Basically **! I’m told to go to section 3 and take any car. I walk a football field to empty parking lot where there are 2 others waiting. 45 minutes later I ended up with a vehicle I didn’t reserve, KIA with a severe limit on my funds. I curse Hertz’s demise

I recently rented a car from Dollar which is a Hertz company. The rental was approximately $250. I declined insurance. When I returned home I see a $320 charge on my CC for Insurance and roadside assistance. Even though I declined them they were marked accepted. Never did the rep go over the final details with me. Hertz customer service was only available by email and quickly dismissed my claim. Do the rental reps receive commission on these useless add ons? I am wondering how many others have been misled. Will never use Hertz-Dollar-Thrifty again.

The worst customer service ever!! If you want to deal with people that just don't care about customer service...this is your place. They do not take any ownership for the company, the services and the care for the customer. They provide excuses and do not show any empathy for the screw ups they make, which affect people's business. I would not go here for any reason. Beware! Reservations mean NOTHING to them. Be sure to call ahead or you are likely to not have a car available even though.....

If asked before having my VISA charged for Hertz’s toll service, I would have rated my experience a 5. 4 days after returning the rental Hertz charged my VISA $139.95. It is described as their “All Inclusive Fee” for tolls. Actual charges collected by the State of New York were probably less than $10.00. Undisclosed fees in any contract are bad for any business and valid reason for not using their services in the future.

We rented ahead for a visit to Spain. Part way through into our trip from one city to another the engine coolant light came on. We made it to our destination and called the roadside assistance number. The representative was able to see that this was a prior issue with the car. It needed to be towed and Hertz did not offer another vehicle. As there were no cars available online through Hertz, we had to enlist our travel agent to help. Roadside assistance picked up the car and towed it away. Hertz charged us for the vehicle, for not filling the gas tank (which would have been impossible given the tow) and for returning the vehicle to a different location. After multiple contacts with Hertz relaying events and the time and stress we spent on this, they remained steadfast that the charges were our responsibility. Truly unbelievable! So, please be forewarned that this company cares not a wit about its customers. I will NEVER use Hertz again, and neither should you!

This place needs an anemia. Hertz employees rented me an unsafe vehicle that was filled with mosquitoes. Over the weekend, I rented a vehicle at this location. The car was dirty, no window washing fluid in the reservoir, wiper blades needed to be replaced (bad), mosquitoes had a field day biting my wife who had bites all over her legs, and the driver side (door) window was off track. This vehicle should not have been in service (unsafe). I should have reported it to the State Police "unsafe to drive". I got caught in a heavy rain downpour on my way to a formal event, I couldn't see the road. I almost had a wreck, I could have been killed. When I arrived at my location, my tux was wet and dirty, my wife had mosquito bites all over her legs.

I rented a one way car from Hertz in Switzerland. The reservation included the one way fee as about $400. Their office confirmed the total would be the same as my Priceline reservation including the $400 one way fee. However a few days after I had returned the car, the bill showed the one way rental as $1900. I was referred by their customer service to several Hertz centers via phone and email. Unfortunately, they did not reverse the additional $1500 for one way rental. So I ended up paying $1900 just for the one way rental. They later pointed out that I had signed some documents while picking and there was a line there; that Hertz is allowed to add additional fees later on.

Had a reservation @9:30am...was told after I asked I cannot leave my car there...so had to go back and get someone to give me a ride. Got a car...packed and ready to leave town- of no passenger seatbelt does not work most of the time (also front tires unsafe in rain, but I didn't even mention that). Took it back, and response was, "Oh I got it to latch..." That's nice but I'm not interested in a car that has a seatbelt that latches 2 out of 10 tries...I insisted, and they gave me different car. Loaded and left town. Now the AC does not work...we hit 88 degrees on the way back...that nice and BTW torrential rain so the 1st car would have had 2 problems.

Sure enough the federal government is promoting electric cars and Hertz has jumped in with both feet. I rented a Chevrolet Bolt in Orlando to drive the Space Coast, Cape Canaveral and Cocoa Beach. "No problem" they said. There are lots of "chargers" and we have adapters in the back. Awesome! This was a great way to experience the EV Revolution. But, the vast majority of chargers in Cocoa Beach and the Cape are for Teslas, not GM cars. In fact, even when I found their comparable chargers, they were "out of order" and the "adapter" (for what?) did not work with the Bolt. I was told I could try 110 so I purchased an extension cord... Once it was plugged in, the car told me it would take 48 hours to charge. So I called Hertz and guess what, the Customer Service rep, who was excellent, told me he fields calls like mine everyday from non-Tesla renters!

WARNING if renting a #TESLA, they will mislead you at the counter! The counter agents will tell you that unless you already own a Tesla, your auto insurance will not cover your rental. I was misled at the counter and had to pay for insurance that was more than the car. It is not true. The Capital One Venture covers it and State Farm said it was covered and they never heard of it. Avoid this junk fee!

Tried to car a 3rd row vehicle to take my family to Yellowstone. After waiting forever for my reservation, I was told I couldn’t use my card to make a deposit. Needless to say I was very disappointed.

The change in the Hertz website two years ago has made it useless. After they screwup your rental (wrong number of days charged, electric service charge for car returned at 85%), or even better; when your rental car (which was reserved and confirmed) simply is not there (three times in the past month), THEN you have to deal with "customer service". If you can figure out what the person in country "x" is trying to say in English, that means that you have endured 20 minutes of the worst POS hold music that has ever, EVER, been used to annoy the crap out of someone patiently waiting to be hung up on AGAIN, while trying to get them to correct their constant mistakes. Avoid at all costs. I am a President's Circle member at Hertz, and I'm NEVER going back.

9/25/2023. If I could leave 0 stars I would. I used the Hertz website and reserved a Buick regular fuel vehicle for pick up at Hertz located in Mount Vernon, NY. When I went to pick up the vehicle on 9/21/2023 at the Mount Vernon location as scheduled, the Hertz rep behind the desk named April told me that they only had one car left, and it was a much smaller car, a Chevy Bolt, which is an electric car to boot -not at all the regular fuel Buick I had reserved online. Because I really needed a vehicle, I was stuck and took the Chevy Bolt EV. I then noticed that despite there being other regular fuel vehicles in the garage, April pulled the Chevy Bolt EV from behind them. When I questioned her about those other vehicles, she claimed that they all needed servicing so she couldn't give one to me instead of the Chevy Bolt EV.

Do NOT, I repeat, DO NOT rent from Hertz. They lie on their website and say a vehicle is guaranteed, but when you arrive for pick up, they just take your money and hand you the keys to a different downgraded model. No notice, no apology, no explanation. Not even a refund for the downgrade until you go back and forth with customer service.

If I had the keys to a Hertz rental car in California, and I needed to get to Maine, I'd walk. My Hertz rental car broke down three months ago. Since then, I have been billed over $8,000 for charges which go against Hertz's stated corporate policies. Not one employee will make any effort to take ownership of the case. Not one employee will reference, itemize, close, explain, discuss anything related to the dispute. Not one employee will confirm or deny any of the [unfair and incorrect] line item charges to my rental contract.

I am in the President Circle with Hertz car rental. I was going to pick up my next rental car today. When I got to the front desk, the rep told me I am on "Do Not Rent List." I was like what do that even mean? And what is my offense? She replied, "I don't know," and gave me the following number 405-773-7591 to call and asked me to call to settle any potential issues. I did called and stayed on the phone for 35 minutes and when someone finally got to me she asked my name and driver's license number. She appeared to be checking something while I was on hold. She finally got back and said, "There's nothing on you," and she then gave me a second number 405-384-8342 to call.

I rented a car from Hertz - I am a gold member. When I got there my car was not ready. It should have been outside waiting on me. So I waited at the counter and when I got there they took me outside to see if my name was on the board and it was not - they took me back inside and booked my car. They sent me to the gold lot and said pick out any car in the gold lot. So I did and we went to gate to leave and again they did my paperwork for the third time. They charged me about 15% more for the rental and said not to worry that it would be billed correctly when it went thru the system. Well they took 305 dollars from my credit card a couple days later and that was cool - about 40+ dollars less than what I thought. Then about a week later they took an additional 398 dollars from my credit card.

Thought criminals are only on the streets -think again - they are at Hertz. I have rented vehicles for over 35 years and, sure, there were a few minor incidents, but my experience with Hertz is absolutely the worse I have ever had to live through. You would think that by taking all the precautions that you can think about, like taking pictures and videos when returning your car are sufficient to demonstrate your car has been returned without a problem.... No, guess again, Hertz has a way to keep your deposit.

Sum it up, don’t use Rental Experience here for Wrecks especially if they are not your fault. I got in a wreck June 12th of this year, thought I received all my items back to proceed working with Progressive as they are a good company. Well I didn’t receive all my “simple sentimental items along with my psych medications.” To me not giving me my Psych meds that is a HUGE red flag.

I was forced to take an EV and told it needed to be returned at 80% charge. I subsequently spent an inordinate amount of time figured out where, when, and how to charge the vehicle. It was an incredible inconvenience added to an already difficult trip -- I was in town for a family funeral -- and the amount spent recharging it cost more than a regular tank of gas, although less than the $50/day I was told it would be to upgrade to a gasoline-powered vehicle. Attempts to contact Hertz during my trip were unsuccessful (the calls would ring and then drop) and feedback issued to Hertz post-trip provoked nothing more than a pro forma, "Thank you for your feedback" response.

I rented a regular sedan car with Hertz online, to pick up the car the next day on Saturday, and they gave me a electric car that I don't need, I told them that I don't want a electric car and they just said, I don't have any gas car and I can't help you with that. Very very BAD BAD customer service.

Just got home from LA and rented from Hertz while we were there. Needless to say, it did not go well. Initially, it was fine, caught the shuttle immediately and the lady at the counter was friendly and funny. We did sit in the car at the checkout station for 15 minutes while the other lines kept moving. It looked like some trouble was being had with the staff’s iPads in our line, but that info wasn’t relayed to us. Anyway, it was a small hiccup.

BE VERY CAREFUL when renting with Hertz. I SPECIFICALLY said I did not want the loss damage fee (I have full coverage insurance, I don't need that). If you look at when I rented it online, I said I decline it. Why would I want it when I go to the counter? The guy at the counter tricked me and said to sign here, which I did, which apparently was me agreeing to the fee. So I got charged $208 extra dollars which is ridiculous. I'll never EVER rent from them again!!!

I was billed for a service that I declined! The woman at the rental counter was very persistent about me picking up the insurance policy. I declined but to appease her I agreed to the cheaper roadside assistance. After the trip I received a bill showing a charge for $42 a day for the insurance! Hertz customer service was no help and to make a long story short they sent the disputed charge to collections!! This woman at the counter was never held accountable and her actions may affect my credit now. I'll never use them again.

I do not smoke and never have. Recently I was charged $400 cleaning fee for smoking in the car. The car reeked of smoke when I first got in the car. It smelled like Hertz tried to clean the car with air fresheners but I could still smell the smoke. I wanted to go back and get a different car, but the line at Hertz was over an hour wait. Looking back at it I should have exchanged the car for another that didn't smell like smoke, but I didn't want to go back and wait in line, as it was already getting late in the evening. I called Hertz to try to reverse the fee, and the customer service person said sorry and would reverse the fee. I was waiting to receive an email that the charge had been reversed, instead I got an invoice from Hertz indicated they charged my credit card $400. I never received an email about the fee reversal.

**Review for Hertz Car Rental** I am deeply disappointed and concerned with my recent experience with Hertz, a company I once held in high regard, especially as a loyal Hertz Gold Plus member and a member of the Presidential Circle. Here's a summary of the issues I faced:

To start of with the staff were rude and unfriendly. When I got to the customer service desk to sign paperwork I was told that my desired car was not available and that they were going to offer me something similar, which to me was absolutely fine. Then I was asked to go across the street to pick up a Nissan Altima on lot 161. Upon getting to that lot as instructed I found a Nissan just not an Altima but a Rogue. Not a problem either. So to top it off I opened the car and the smell that hit me was bad enough to make one throw up. I looked around to see if I could find any staff but non were close enough, so I aired the car out for a bit and drove to the exit where a guy approached me and took my paperwork

Do not expect to solve your issue with outside the US based customer service. When you call the 800 number a woman from the Philippines probably will answer your call. And a good luck to solve your issue with the location. What I found lately most of Norther Atlanta Hertz location do not have the vehicle you booked for. Either they renting car on their own way or they ask you to upgrade for a much higher price. A total jokers

Recently rented a car from Hertz. While I had the car the paint bubbled up from the sun shining on it. I told them it was a manufacturer warranty problem. They said no I damaged their car. No way I'm paying for this claim.

I had booked a rental car with HERTZ about a month in advance. Just before my trip they decided to cancel the booking - so I had to get a booking elsewhere - which was more expensive then because it was on short notice. They also decided to refund less money back to me. So they cost me more money for a different car while scamming me out of money for the actual booking. Customer service is absolutely no help at all - after I sent them proof (screenshots of what got deducted and what got refunded) I was just ignored. No idea how this company got be one of the leading car rental companies.

Hertz Car Rental did not stand by what it advertises via its own website and its employees provide insistent information. We rented a car at LaGuardia and requested the return be made to Portland ME as this coincided with necessary travel plans. Hertz allowed for this request online when initial arrangements were sought. Hertz counter personnel processed our rental but said we had to call customer service the next day to arrange for the “$10 nominal change fee.” However reaching customer service via phone was difficult.

I rented a car through Priceline. The company I was to receive the car from his Hertz. I had the car for 6 1/2 hours and the bill was to be $235 for a 24 hour period when I got the bill they charge me $1917. 00. I am mediately called Priceline and they would not help me. I called Hertz and the first girl hung up on me. I called back and she said, "Yes I see where we rented the car to someone else the next day." I still have not received my refund and it's been over a week I was supposed to get a discount because I turned it in in 6 1/2 hours instead of keeping it for 24 hours, that's what I was told.

I rented a car from them in Chattanooga Tennessee in November through my car insurance. I had to put $50 dollar deposit. They required it. That’s how they got my account number. My insurance company paid half up front and later the rest. Well Hertz went into my account and took $589 out the remaining balance because they say my insurance company hadn’t paid. Later my insurance paid like in December. I didn’t authorize that payment. Only the $50. It’s now August. 7 Months later. I’ve sent proof several times and nothing. I keep reaching out the number they gave me. Nothing!!! So basically Hertz stole my money out my account and I NEED MY MONEY NOW!!!

I rented a car in December 2022, when I close the contract and opened a new contract (to renew for another week) I noticed I was overcharged by about $160. I bring this to the attention of the branch at 9410 E Independence Blvd, Charlotte, NC, 28105 and the then manager Corey said he would submit and ticket to get the difference refunded back to me in about 28 days. Fast forward about three months later I remember I haven’t received my refund and I contact the branch again when Corey tells me how forgot to submit the ticket for the refund and assured me he’ll submit a ticket for the refund this time. I call last week, July 2023, and I’m told by someone else that he stated “if they haven’t refunded the money by now there is nothing we can do for you.” Upon contacting Hertz customer service they are now saying since the charge is over 6 months old they can no longer view it so they can’t help me either.

Baytown TX, Picked up my car and it smelled like wet dog and windshield dirty along with everything else in the vehicle cup holder, dirty floors. Called management. Didn’t receive a response. Two week rental. Will never rent from them again.

The Hertz car charging app is not compatible with all charging stations. We had many issues with finding charging stations that we could actually use. We had to specifically plan our points of charging along the way. We could see the writing on the wall so turned our car in early at Leknes Airport. Unfortunately the two charging stations listed on the app in town were not compatible. We were unable to bring the charge of the car back up to 80% which is what it was when we picked it up. So Hertz charged me 500 USD to recharge. I disputed the charge, but they wouldn't compromise even one penny.

I wish I could give a zero star honestly I do. I rented a SUV from the PBIA Hertz location,. My personal car is in the shop and I am a Realtor so I need transportation. I am a Gold member, and I have used Hertz in the past for the same reason, and never have I been let down until this time. I began my rental period on 7/31/23 ending 8/12/23, I did not take the cheapest rental available. I took an upgraded rental and so I expected an at the least a decently clean SVC fairly loaded. I paid in advance for a 7 passenger.

If I could give this location a zero, I would. I am writing about the horrible experience I received from your company on July 28th. I reserved a car to drive from Morgantown to the Pittsburgh Airport for pickup at 4 PM ET on July 28th. When I arrived at the Morgantown location at the designated pickup time at 4 PM, the location was closed.

I paid to rent a car from Hertz for a family vacation paying $372.58 upfront. When I arrived to pick up the car at Hertz with my credit card on ApplePay/Wallet, Hertz would not accept it because it was not the actual credit card. I wasn’t able to rent the car. It’s now been over one month and Hertz refuses to refund the $372.58. Every time I call, the reply is that I’ll receive the refund in 7-10 days (I’ve called 3-4 times and emailed 4-5 times). Hertz won’t rent me a car but they’re keeping my money. I thought Hertz was a reputable company.

I am 73 years old and had the worse car rental experience of my life with Hertz. I rented a car for one week and paid 469 Euros to Hertz for insurance (all charges here include VAT) with a 0 deductible that covered everything but tires. I had a flat tire, called the Hertz emergency number and paid the Hertz agent (sent by Hertz) 237 Euros for a new tire and the service call. I have no beef with this part. After I returned the car, I received charges for an additional 170 Euros for "Breakdown Call Out" and 377 Euros for "Non Waivable Damage".

I book my rental July 17 for my trip from July 21/24 and last minute they said it’s not available. I was devastated because I have my families with me to go up San Francisco and they confirmed me July 20 and yet they called and telling me it’s not available!!!! And last minute I tried to call places for rental and good thing the SNA gave me van and because too close for my trip I have no choice. I paid more than what I budgeted price because it’s last minute!!!! How can they do that to the clients!!!! That’s not right!!! They shouldn’t do the service if they cannot keep!!!! HERTZ is out of my list from now on!!!! Sorry but you should close now!!!

The rental car companies are already sticking it to the consumers since COVID but renter beware. I rented a car from Hertz through Travelocity and the rental office was in a nasty little car service center with nice people but a shady place no less. They didn't have the car I thought I was getting and instead offered a mid size and close to the same price. I was in a hurry but when I got in the car, it was the dirtiest car I have ever rented at $156 for 2 days. I decided to turn it in early and assumed I would only have to pay half but they claimed the 1 day rental is higher and charged my $104 instead of half. Don't remember that disclosure when I picked it up but would stay away from the company and the deceptive practices their corporate policies condone.

On Thursday, July 6th, I got a call from my mechanic that they'd need to keep my car longer than planned, so I went to the Hertz website to rent a car. They're literally around the corner from our house, and I'd rented from them several times before with no issues. I got my reservation confirmation via e-mail at 4:11PM, and at 4:21PM I received a call from 480-949-2420 letting me know that they didn't actually have any cars to rent me, and told me I should have called the location to verify before renting because their inventory isn't actually connected to their website. I then went and rented a car from Enterprise, just a block north of the Motor Mile location, and had an excellent experience.

I will not be going back to Hertz nor will my husband when we need a rental. First, the lack of communication is aggravating to say the least. Second, I was not given a choice to which car I wanted, which I overlooked but that message could have been delivered better than, "This is what I have for you, here are the keys." Third, I was quoted at a rate of 35$ a day and ended up being charged 40$ a day. This price difference was not made aware to me at the time of the verbal discussion when renting the vehicle from the young lady assisting me. Fourth, When she took me to the car, she took a few pictures of the vehicle and said she would send them to my email, in which I gave her. Those pictures were never sent, though I took some myself.

So, I typically rent a car maybe 4 or 5 times a year and had never used Hertz before (if I did it was so long ago that I don't recall). I saw that if I signed up for their Gold service app that they had an expedited service where you don't have to wait in line at the destination airport. This sounds great to anyone who flies regularly, the last thing you want to do is wait 30-60 min in a line after a 5-10 hour airport experience! So on June 15th I not only signed up for their Gold app service but I rented a car for the night of June 27th until the night of July 3rd from JFK airport. I used my Amex Gold Business card.

Hertz Global Holdings [Dollar Rent A Car, Firefly Car Rental, & Thrifty Car Rental]. Deep dissatisfaction with the recent car rental experience I had with Hertz. It is essential to bring to your attention the unprofessional behavior of Hertz Global Holdings staff and the deplorable condition of the vehicle I rented, which was far below the expected standards of Hertz Global Holdings' reputable company.

I was disappointed with first the inability of the counter (salesperson) agent to advise any additional costs to my original reservation..upselling is the most important aspect of the transaction evidently. Secondly their customer service uses canned messages and was not helpful with addressing my concerns with the excess billing.

I have been waiting for them to bring me a rental for over a week! Everyday they tell me, "Call tomorrow and we'll get one to you," then they tell me they have nothing available! Over a week!! They are absolutely ridiculous! I am beyond frustrated and angry, they are by far the worst car rental company ever!!!

My son and I rented a car from Hertz in Aurora, Illinois (Lake St Branch). Our Plans were to drive my mother to Mississippi and turn in the car to the airport in Jackson, Mississippi. After driving 14 hours and arriving in Mississippi we are informed that we cannot turn in the vehicle because the sales rep apparently disregarded our entire conversation and did not confirm our drop off locations, etc. The day of pick up $775 was authorized. On the date of return they wanted to charge an additional $700 because we were returning to a different location. We spoke to customer service reps, managers, even corporate in Florida and could not get this issue resolved. My son is now about to drive another 14 hours to return the vehicle back in Aurora, Illinois then catch the train once again back to Mississippi.

1. I prepaid, but they did not accept that. I had to give them a DIFFERENT cc, and then re-reserve a car. This has happened on TWO separate occasions. 2. When they re-reserved the car, they changed my reservation to a different type of car: but they did not tell me. 3. After lugging my luggage to get the car, I realized it was a different car: the desk near the car would not change my ticket. In fact they said there were no more non-electric cars, and I had to go back to the airport terminal to get it fixed: OR pay more money to get it fixed here.

When we dropped off our rental we had just filled the tank. They said it wasn't above full and told us if we didn't fill it up they were going to charge us. We had to drive miles to put a couple of dollars in. It was on the full mark exactly where it was when we pulled out.

I rented a car on 6-7-2023 and was given a 2023 GMC Arcadia. My trip was from PA to TX. I was forced to stop in Kenosha WI at about 6 pm and book a hotel room after the engine light came on and it overheated. I popped the engine hood and discovered that the radiator overfill was completely empty. I reported this immediately to Hertz. They ordered a tow and looked for replacement vehicle. The tow was supposed to come in 30 minutes, never showed up.

I have rented from Hertz for many years and am a Gold customer. No more! On a recent rental at Logan Airport in Boston I was asked if I wanted extra insurance and said NO. (My personal auto insurance policy makes it unnecessary.) I was also asked about roadside assistance and said NO, as I have AAA. I had paid in advance, so additional charges were going to be minimal -- I believed. Just a daily charge for tolls. But I was charged a total of $225 for a personal damage waiver (an acronym I saw on the invoice and had to look up to see what it was) and the roadside assistance. Several calls to Hertz have met with no success. Because I failed to read the fine print on the document I got at the rental counter (I don't think many people read this when in a hurry -- and I trusted the agent I had dealt with) I think I am stuck. But it was a total ripoff that went against my stated requests, and I am exploring legal action.

If I could give zero stars I would! I rented a vehicle from Hertz in Nashville TN and turned it in at the Bishop Airport Hertz in Flint MI. When I dropped the car off nothing was wrong with it. No smell nor was it dirty. A few days later I noticed that Hertz had charged me over $600 for a $200 rental. I called them to see why and they told me they charged me $400 for a cleaning fee. I was totally confused as to why would I be charged a cleaning fee when the car wasn't dirty (I did have my grandchildren with me but they didn't make a mess at all, they were pretty much sleep the whole ride). The representative told me that in their notes it said the car had a strong odor, now I'm really confused!! I said what strong odor??? I don't smoke and me and my grandkids don't stink so what odor?? I talked to a few different representatives no one could tell me what kind of odor it was. When I dropped the car off it didn't have any type of odor.

It Hertz to get crushed by you. We were not given the car that was promised to us and then were mislead to pay some toll plan that didn't even exist and had to pay the tolls ourselves and now have to deal with a bureaucratic giant crushing ants like us.

Do yourself a favor and do not rent at Hertz. Do not prepay any car rental service from them. They will charge you twice. Expect rude customer service representatives who will yell at you. Expect Hertz to charge you the full amount you prepaid because you decide to get a toll pass. Expect to receive a car that is way below the standard of what you usually drive. My reservation was pre-paid via PayPal a week before arrival.

Israel is such a gorgeous place to visit, but I have one word of advice: RUN AWAY from Hertz of Israel as fast as you can! Listen up, folks, I'm here to save you from a world of trouble. Whatever you do, DO NOT rent a car from Herz Israel! These guys are masters of deception, using shady tactics to squeeze every last penny out of unsuspecting customers like you and me. Let me give you an example of their conniving ways. Picture this: you arrive at their office, and with a big, deceitful smile, they tell you not to worry about returning the car with a full tank of gas. They claim their fuel is cheaper than anywhere else, so you can just bring it back partially filled. But guess what? They charge you an arm and a leg for that fuel and slap you with an airport tax on top of it! Can you believe the nerve?

Horrible customer care. No one answers the phones. I was charged 900.00 for towing not only was the towing for a flat tire, but I was also told a new rental car was coming and a towing truck for over 4 hours. I never received the new rental car, and the towing truck didn't even come until the next day. Since then, I have called and talked to multiple agents that said they were getting right on it and still no help or response almost four months later. Horrible horrible customer service.

Just rented a car using the "manager special" - little did I know (no details highlighted on the website) that this implied "as is" as in not clean, no gas,... Tried to call someone to ask about it and could not get a human online chat, via phone.... I thought Hertz was supposed to be the quality rental agency - it is clear that they have dropped to the lowest quality solution (no human interaction or support, terrible cars etc). I will NEVER be renting from Hertz again.

I reserved a car from Hertz May 15, 2023 to be picked up in Los Angeles, CA. When doing this I gave them all the info (driver license, etc). They asked for & prepaid the rental. I received numerous emails from them about the car I was renting because it was a Tesla. At no time did anyone contact me that there was a problem with my reservation, my license - nothing. On May 25, my flight was delayed out of Boston so I contacted Hertz to let them know I was going to be late. The Hertz rep told me that my reservation was all set - prepaid & to just pick up my car when I got there. When I finally made it to LA my rental wasn't all set - I was informed I was on a "Do Not Rent" list. But they couldn't tell me why.

I rented a car from Hertz for a week. My pick up and drop off location was Logan airport in Boston MA. 2 days before my scheduled rental return I had emergency gall bladder surgery. I was discharged from the hospital one day before the scheduled return with instructions not to drive a car for 3-4 days. I called Hertz and explained my emergency and requested a drop off in Manchester NH (20 minute drive) rather than Logan Airport (90-minute drive). I spoke with customer service and a supervisor named Eric. I explained that I have been a loyal Hertz Gold customer for over 25 years. Both employees told me that I could change drop-off locations if I agreed to pay an additional $1,071. The additional fee represented a 252% premium added to my $447 original rental agreement.

We used AAA in lehigh county to schedule our rental to pick up at Hertz Lehigh St. Got to Hertz lehigh st and they said we had to pick up at the Airport which is 45 minutes from us. We did not have the time to make the drive that night. So we had to pick it up the following day. Not only did we lose a day rental but they charged us close to $90 for having to pick it up a day later even though we never got the day reimbursed. Blamed it on AAA who blamed it on Hertz. Then we had to pay extra ahead of time about another $65 for the additional two and a half hours because we could not drop it until 5 pm.

Any company that hires customer service personnel that can’t clearly speak the same language as their customers doesn’t really care about their customers!!! I will not rent a car from Hertz again. It was too painful.

I booked a SUV to rent at Treasure Island in Las Vegas through hertz.com. Pre-paid for the entire rental at the time of booking. A few days after returning the rental. I see an additional charge relating to the rental. There was no explanation for the additional charge. I called Hertz. At first they said the additional charge was for taxes and fees. When I informed the representative that I had pre-paid that and for her to check the receipt, she said it was because I rented the car for more than 2 days and the additional charge was for the 3rd day. But I told her my booking was for 3 days. It felt like she wasn't going to resolve the issue. I ended the call. I often rent cars when we travel to different location, this is the first time I had incurred this kinds of issue. Highly recommend to go with another car rental agency. Hertz is not worth the trouble.

On May 12 I was rent a car on Chicago Midway AP. On May 13 I try to charge the Tesla but it was impossible, the charge inside was broken. I was called the road service and I explain my situation. They coming to towing our car and cancel the rent. On May 14 we coming back from Peoria and we decide to pass through the Hertz airport to look if our car rent was canceled and they never canceled the rent. Now they want to charge 400 $ because the towing take the keys. In total for 2 day rent a car they want to charge 854.

I recently rented a Mazda economy car for a week in Providenciales, Turks & Caicos. When I picked up the vehicle at the Hertz Mystique Car Rental facility at the Airport, I made a thorough inspection, as I am an airline pilot and pay close attention to details. I noticed that three of the hubcaps were Mazda brand and were physically attached to the hub with a strap. The fourth hubcap was damaged (severely scratched and dented) and was made for a Suzuki and had no strap - so obviously the original hubcap had previously fallen off. At this time, it occurred to me that most of the cars at this facility had missing hubcaps. I took photos before leaving the facility as evidence.

Rented a SUV for 1 day for business on May 11th from Hertz at Ottawa Airport Canada and was told if I returned it by 12:30pm next day, my charge would be $187. Returned at 1:54pm they charged me $319:46 an extra $132 for an extra 1 hour 24 minutes!!! This extra charge is outrageous. I will never rent from Hertz again!!!

I rented a tesla for a week from Hertz. Returned the car, they charged me for the week rental AND put an additional hold on my car of $713. I called customer service, spoke to 3 different reps who barely spoke English and was told "Just wait til the hold falls off". They had no explanation as to why I was charged. Never even admitted the error. Simply told me to wait til the charge falls off. Meanwhile $713 of MY money is being and is unusable. Do not do business with this company! A company this size should have better customer service. To hold almost $1000 of someone's money and have no explanation is damn near fraud!

We made a reservation through Travelocity to pick up a Hertz rental car on 04/30/2023. We get to the reservation desk and they have no record of the reservation. After many phone calls and being hung up on my husband finally got Hertz and Travelocity on a conference call, Travelocity confirmed they paid Hertz. Then Hertz hung up on him again. Hertz will not refund our money. Never rent a car through Hertz!

Never rent a car from (Hertz). What a scam!! First they wouldn’t honor our reservations through Travelocity for the rental car that was paid for $177.69 then when we get there they charge us $500 deposit $269 for the car saying Travelocity never paid them. We bring the car back with a full tank of gas and they charge me $27.90 to top the car off. It had 40 miles more fuel in it when I dropped it off than when I picked it up. (Their new name is it’s going to Hurts) so when we get back I’m going to have to spend days trying to get this ** fixed!!!

My wife and I booked a mini suv rental car with Hertz at Las Vegas airport. I was in a 6 hr flight from Florida and couldn’t check-in since check-in closes 2 hours before pickup time. We went to the counter to see a long queue. There were only 2 employees attending customers. I saw similar long queue at Avis with 2 employees attending. However, the employees at Hertz were so slow that each customer in queue was waiting for 2.5 hours.

Where Do I start. Well I rented a vehicle from Hertz at West Palm Beach Airport and stop at a store on the way to our Hotel. When getting into the vehicle I noticed it was infested with Cockroaches!!!! I reached out to the rental place and they insisted I go all the way back to the airport to switch out vehicles. There was no way I was driving all the way back. They were not accommodating at all. My daughters would not get back into the car so we took Ubers everywhere. After the 3rd day I took it upon myself to get into the car and take it to the nearest Hertz. They switched out cars. I should be reimbursed for this car rental 100%. Not to mention the cost of Ubers and the cleaning of all our clothes. It’s impossible to get in touch with cooperate and all I get is that they received my email and someone will get back to me. It’s been over 2 weeks. I am forced to post this for everyone to see. I would post the video but there is no link to attach. Very disappointing!!!!

Four of us flew to Las Vegas from Toronto to celebrate our friend’s birthday. We had reserved and paid for a convertible at Dollar car rental to drive to the Grand Canyon. When we arrived at Dollar car rental we were told no cars. Georges ** a manager from Hertz walked by while we were trying to figure out what we going to do without a car. We had prepaid to see the Grand Canyon and the skywalk. Both were non refundable. Georges was amazing. He told us he didn’t have any cars but could set us up with a 12 seater van. We jumped at the chance. He saved our trip. He was professional and friendly. We want to extend a sincere thank you for his help.

They closed early the day I landed, so I couldn’t pick up my rental. Ok. No problem. So I Ubered to hotel and back to the airport the next day to pick the car up. But they REFUSED to refund me the ONE day even though THEY closed early. I’m Presidents Club. No longer. Enterprise here I come. I think this is called THEFT.

Tesla renters beware - Hertz has no clue about renting Teslas. They are supposed to pass through supercharger fees but when I got my receipt in my email, it had a $171 charge for "Tesla rebill." I drove a total of 448 miles. Going a little technical here but I've owned a Tesla for 5 years so... Your Model Y has a battery capacity of 75 kWh (from the Hertz web page). Tesla Superchargers charge $0.25 per kWh to charge a battery. So to completely fill a dead battery from 0% to 100% (which I did not do), the charging cost = 75 times $0.25 = $18.75.

I was told by the desk agent of a good option of fuel. If I agreed to it, they would charge us $2.94 to refuel to fill up to full. However, on the receipt they charged me for a full tank. I had three people in my group heard the same speech. This particular location is at the Bozeman, MT airport. In the future, I will be seeking other rental car companies for my rental car.

I canceled my car rental on 3/30/23 and was told it would be 7-10 business days. I called on 4/5/23 and was told it still would 7-10 business days. I called on 4/10/23 and was told they could not find my reservation. I was transferred to the billing department and after an hour of being on the phone was told they show my reservation still active and no refund showing. Billing said they could process my refund but it would be 7-10 more business days. I argued they escalate this as it's already been 2 weeks and was told they cannot be done. No assurance I wouldn't have to go through this again in 2 weeks. I know billing can escalate these issues but was told they could not. This is so unfair to a customer to have to wait 1 month for $290.86. This just really ticks me off the way this company has treated me. I will never recommend Hertz to anyone.

My experience with Hertz rental company was disappointing. I rented a car and extended my contract for an additional week. However, when I called the following week to extend it for just one more day, I was told that there was no record of my previous extension. Despite this, I was still charged for the extension. It's frustrating to have your expectations let down when you're in need of reliable service, and this was certainly not the kind of service that I would expect from a reputable car rental company. I hope that Hertz can improve their record-keeping and communication processes in the future to avoid similar situations for other customers.

Car got hit on the windshield by a pebble, no fault of mine, it cracked @ 3". In FL windshield is 0$ deductible fix. Instead of passing that along to the ex paying customer, they are charging me 929$, wow!

On 2/23/23, I rented a vehicle from Hertz in Pittsburgh at the airport to get me back to Rochester, NY. They put a preauthorization hold on my credit card as is normal. I returned the car the following morning around 6am at the Rochester Airport Hertz branch, and went about my business. Waiting a week, I checked my AMEX account and the full hold was still there. I reached out to AMEX and Hertz. This is where it all goes downhill. Their customer service is the worst of ANY company I've EVER had to deal with.

I had a vehicle at the shop and parts were going to take months to come in. HERTZ rented me a vehicle and DID NOT disclose anything about this scam called PLATEPASS. PLATEPASS is a MANDATORY TOLL SYSTEM That Hertz installs on all its cars and you will be charged a predatory and crony fee of $10.95 PER DAY! for the entire rental period even if you only go through a toll road ONCE in the entire time. I was with a rental for 2 months... drove through a toll road maybe 2-3 times in those 2 months and was charged a "Convenience fee" of $657 dollars for "PLATEPASS". Both HERTZ and PLATEPASS should be sued. This is a scam!!

This was the WORST experience of my life! Very disappointed that I chose the "manager's special", then told it was going to be an electric car. I was very nervous about this, due to the distance I would be traveling and also the unknown of this type of car. Did not appreciate how the agent said I'd be fine. The agent also told us we would be able to reach our destination on one charge and there were plenty of charging stations when we arrive. Both, UNTRUE! We lost power 10 miles before our destination. Had to wait 2 hours for a tow truck. It was 32 degrees outside, so no heat during this time.

I have a car rental pending with Hertz. Their website is impossible to navigate. I called the destination's local number & received a circular recording without the ability to speak with a CSR. I am on the line with CS and they are attempting to double the cost of my rental because I wish to add one day to my reservation, from a 5 day rental to a 6-day rental. I have requested to speak to a supervisor and have been on hold for upwards of 7 minutes. I can't even tell if I'm still on hold. Needless to say, this will be the last time a make a reservation with Hertz.

I made a 6pm reservation to pick up a car at the Norfolk Airport. When I arrived, I found myself in line with 70 other people and only two agents. I understand business is a bit different now but this is completely unacceptable. Had I known it was going to take hours to pick up a vehicle, I would have arrived here at noon. You need to develop a system to let people know the wait time for a car or to arrive hours early. Never in my life will I ever again rent a vehicle for you.

I booked a 10:00 AM appointment to pickup a full size vehicle from 30th Street Amtrak Station today, in Philadelphia, PA. When I get there, there's a long, long line. I waited in line for over 2 HOURS. Only 2 people behind the counter. When it was finally my turn to be waited on, they tell me that they don't accept debit cards and that they don't accept Chime cards when I was under the impression that they do accept debit cards with a 500.00 hold. I was under this impression from what was indicated on their website.

Let’s see where do I begin… first off I booked this rental using my corporate discount code like I always do for work related trips. Somehow Hertz changed my reservation as “booked with reward points” and removed over 2000 rewards points from my loyalty program. Then the car breaks down on the 3rd rental day. I called Emergency Road Service to report the breakdown. Hertz initiated a tow pick up through AAA but would not authorize a Lyft ride due to the distance from my location to airport (Hertz representative stated excessive Lyft charges).

Hertz makes problems with their cars problems for their customers to fix. We rented a minivan in Maui at the airport. 2 days before we depart, the car will not start. We ran into multiple issues that required my husband and I to spend 6 hours of our vacation time dealing with the situation.