Hertz Reviews

This review is not regarding a vehicle, but an inconsiderate employee. I rent from the Austin Texas airport all of the time. Sometimes I like to sit on the bench outside the office before I go to my car after a flight. There are non-smoking signs all over the place and I guarantee the employees know where the smoking section is on this occasion last night, I was enjoying a little sun, and a Hertz employee came out, sat on the bench and started smoking. Of course this ruined my entire experience not only is it disgusting but extremely rude.

Rented a 2023 dodge Grand Caravan. 20 minutes later returned it due to the power side door would not open or close. Easy enough they provide me with another van and said sorry. 15 months later I received a bill in the mail for the cost replacement of a electric power door motor and if not paid in a timely manner will put me in collections. So renters be aware. Make sure all electrical components are working properly before you drive it off the lot. Terrible business to deal with.

I pre paid with my AAA membership for $225.80 for a economy car for 7 days in Tucson AZ. When I arrived at the rental counter I was told that I would get a electric car. I did not request a electric car. I'm 69 don't know anything about a electric car. He said I would have to take one or pay more because it's a manager special. I was charged an extra $352.92 on top the prepaid $225.80. There was nothing prior to pre paying about manger decided what car you get. Very misleading. False advertisement. Manager special is not what the average person would expect.

Hertz the worst company ever. Five months ago I rented a car. Get a bill from the closing agent. I want $395 when it was paid for. What is going on at the customer services service? I called them all the time. Leave messages. Never get back to me. Email them. Never get back to me and now my credit I will not rent a car from them ever again. Customer service sucks. Can never get anybody on the phone. Everybody speak to don’t know what they’re doing. Wrong spots every time. I’m on the phone for four hours at a time trying to get the resolved issue for five months now. Return the car. I got double charged every time, even tickets red light tickets are not even me. Play passes that not even me. It was for another car. This is the Centereach location in New York. People that work there great. Hertz itself never again while I rental car.

I have had some terrible experiences with Hertz rental cars. I rented a car at the Cleveland airport and was charged for a full tank of gas on my card. I had to fight to get it removed. I filled the car up just minutes before returning the vehicle. Thankfully I used a debit card at the gas station nearby. It still took 3 months to get it removed from my credit card. I had to file a dispute. I rented a suv from the airport in New Orleans July 2024 for the Essence festival. I always carefully inspect my vehicles. I returned this vehicle in the same condition that I received it in.

We have been waiting for a partial refund from Hertz because they messed up from our August reservation and we've contacted them numerous times with no closure. Please rent from another company, Hertz is horrible and dishonest!

WARNING: Hertz does not do an adequate safety inspection of their vehicles prior to releasing them to their customers. I was provided a high mileage out of state Camry with a severe and potentially dangerous bulge in the right front tire. The bulge was due to a previous accident by a previous driver. Due to the poor lighting at the rental facility the bulge was not apparent to me upon inspection prior to driving it off the lot. Once identified, I was told that there was a very high probability that the tire would explode and it was dangerous to drive with the defect in the tire and that using the temporary tire was not recommended since it had already been used and quite well worn. I replaced the defective tire. Because I did not elect to purchase the accident coverage with the vehicle, Hertz was not willing to help with covering even part of the cost of the new tire.

Called us 6 hours before pickup to tell us they didn’t have cars to fulfill our already paid for reservation in Olathe KS. Was hesitant to use them given their reputation and apparently, I should have not given them a chance. Goodbye, Hertz. Will never use them again.

Fortunately I had a receipt that I could send showing the date, time, and place of fueling which was blocks away from them. They claimed they had to put 6 gallons of gas in the tank. To be fair, customer service was very helpful with this situation. Never had that happen to me before in the many years I've been renting cars for travel. I don't trust Hertz and won't be renting from them again.

I must say of all the rentals I ever rented from, the customer service at Hertz rentals at the airport is by far the very best I experienced. This is my second time (by request) working with Sirray and today Cholette as well. They take the time to explain to you about the rentals explaining what works for my needs and making sure the cars are spotless before allowing me to drive off. That kind of a follow up is needed in Massachusetts. They are professional, courteous and patient with every customer I observed. Thank you for providing this type of customer service to your guest.

First time I rented a car other than receiving a car as part of 'not at fault' accident. Big surprise when you check out. The daily rate is added on with all sorts of fees. Then I found out later, a $89 fee was added on for use of a transponder. It was claimed I activated it. Did not happened nor did I ever go near any toll roads. They just outright cheated me on the fees.

You really don’t want to rent from Hertz. Especially do not prepay for a vehicle. They do not care how far in advance you book, they never have the car and you will not get a refund. They also give charges to your card for hundreds of dollars extra after they give you a receipt for a different total and you don’t find out until you get your credit card statement how much Hertz stole from you. Then when you inquire about the charge, they refuse to give you an answer and they refuse to credit your card. Then when you file a dispute on your credit card, they put you in collections and put you on a do not rent list.

My first and last time doing business with Hertz. I reserved a car and prepaid several days prior to the pick up date; however, when I arrived to pick up the car the lady at the desk told me they didn’t have any cars and she could put me in a stand-by list. I asked what was the point of me making a reservation and she was replied, "I don’t have any control over what’s in the system…." There was no offer of resolution whatsoever. I had to go out of town for a certain time and had to find a car through another company. NEVER EVER AGAIN!!!! I am still waiting on my money to be refunded!!!!

Can I give zero stars? Recurring charges for a vehicle they never provided. Traumatizing. Time consuming. Plan ruining. No confirmation number. No receipt. Just recurring charges and ZERO CUSTOMER SERVICE.

DO NOT RENT FROM HERTZ!! We have been standing in line for an hour at the Hertz Counter at Midway Airport, Chicago. There were 6 people ahead of us when we got in line. There is only one agent here. Every other car rental agency here has more than one agent and is moving people thru their lines. Anyone who rented with Hertz is standing here. The same thing happened at Hertz counter in Las Vegas two weeks ago. One agent and a long line and long wait. STAY AWAY FROM HERTZ unless you enjoy wasting your precious time!!

So Lyft used Hertz as a rental service. They passed me around. Told me that the my account will be okay until I paid my rental as a promised when I paid it. Morning comes they repo the car when I already paid it. I was told it’s a misunderstanding and I don’t have to pay anything. But Monday comes they are charging me with repo fee and key replacement when I actually give the key to the tow guy. The managers are not fit for their roles and all they want get money from drivers who’s trying to make a living. I went to all proper channel.

Drove a new car 52 miles highway and when I stopped to get dinner and got back in the car a tire was losing pressure. I stopped, topped off and and arrived 3 miles later at my destination. It was down 10 pounds. Called customer service, nothing they would do other than charge me $250 to put a spare on. I have to drive back to TPA tomorrow to exchange cars. I'm on vacation, unacceptable.

On 9/17/24, I rented a car from Dollar (Hertz Dollar Thrifty Corporation) from the Colorado Springs Airport; I returned the car to the Denver International Airport on 9/26/2024. I received a text to take photos of the car, which I did not do. Instead I walked around the car and saw that there was no damage. When I returned the car, however, the employees at the Denver Airport immediately beehived around the front left fender area of the car and pointed out damage to the vehicle. The damage was to a recessed, gasketed, grill covered lower parking light. The damage was not visible until the gasketed area was manually pushed in. It would not have been visible in a photograph, and it was not visible when I initially inspected the car. Unfortunately, I was required to sign an acceptance statement of responsibility for the damage before the car could be released. Since I had a flight to catch, I had no choice but to sign the statement. I have since received a repair bill from the Hertz Corporation to be in the amount of $1,077.58. So take pictures and inspect with extreme care before you rent a car from Hertz, Dollar, or Thrifty. This company is incorporating some very deleterious ways to re-coop financial losses at the customer's expense.

I am part of Hertz's President Circle, so renting is very convenient. I rented a car from Hertz Milwaukee Airport Location on Friday, October 11th for two days. Instead of keeping the car two days I arrived back in town early, so I returned the car 1 day early on Saturday, October 12th. Since there were no attendants on duty I called and spoke to someone at Hertz. They told me to lock the vehicle and put the keys in the drop box. I followed their instructions exactly.

This was the absolute worst experience I have ever had at a car rental place. First, they upcharged me at the check-in without telling me, which almost DOUBLED the price of my car rental. Then they told me to pick any car from the Gold lot. I picked a compact SUV, which was the car type I reserved, and when I got to the gate they wanted to up-charge me again. I was sent back and forth between the customer service and the checkout booth at the gate THREE times, sent to a bay of cars they had ZERO cars, spoke with a manager, and spent 40 minutes dealing with terrible non-transparent business practices before I could get the car I reserved. Recommend going literally anywhere else.

I had a rental thru Hertz/Dollar at the Venetian Hotel in Las Vegas thru Orbitz for Oct 10 at noon. They called and said they didn't have enough cars and they would call me when they had one. I had an appointment and needed the car, so I walked over to check. I was met by a representative who was rude and condescending. He said he didn't have any cars but yet tried to get me to do an upgrade for double the cost, so he had vehicles.

Hertz is trying to over-charge me $851.29!!! I have a Hertz confirmation e-mail dated 8/16/24 stating the rental cost for an Oct reservation will be $549.22. Checking the website & app only days before my trip, the app and website both say I will owe $1400.51, a price change of $851.29!!! Phone support has told me that the location pickup manager will honor the promised price if I bring the e-mail confirmation, but honestly, how can I trust Hertz in this matter? Should I risk being stranded at the airport because Hertz has incorrect information about my reservation in the system?

Hertz has to be the worst rental car company I have ever worked with. I called regarding a simple update to my application profile that said it did not exist. They told me to go to the desk next time I rented a car. I did, they gave me a number. The number sent me to an email, the email sent me to another email. Once I emailed the final one....they sent me back to the other email. I now have six text chains and no answer for how to fix my app.

This was the absolute worst customer service I ever received in my life and that starts with the clerk, to the management, straight to corporate. No one is willing to help with anything, they are condescending and rude. They did not have my car ready and somehow made this seem like my fault and my problem. The reservation was made with my flight information on it, yet somehow they claimed I told them I’d be there earlier and since I “didn’t get there in time” they gave my car to someone else, I was an hour later than they had recorded.

On Sept.15th, 2022, I rented a Vehicle from Hertz at the Chilliwack Airport. I had to request my Invoice-Receipt several days after returning the Vehicle in order to reconcile my expenses. The Invoice was dated Oct.20th, 2022 and I rented the Vehicle for 9 days. Once I received it, I noted a charge of $107.00 which I wasn't told about at the time of renting the Vehicle. When I later inquired with "Lorna" at the Airport office, she informed me that it was a "deductible" in the event of an accident and subsequent insurance claim.

I went to rent a car and used the same card and license and had no problem. Today I went to rent a car and they refuse to give it to me. The girl at the desk was racist and kept giving me the run around and refused to help me at all. This place blows and they need better workers and before I came I called and I was left on hold for more than 30 minutes. Really. Give them zero stars.

We used Hertz for the first time ever and received very bad customer service, long waits for a car we had reserved, and charges for refueling even though we returned the car with a full tank. I will never use Hertz again and will deter my friends and family from using them. We travel a lot and usually use National, and Enterprise and have never had issues. With Hertz it was issue after issue and I am trying to reach customer service now with no luck. What a headache!

Hertz is awful. I pre paid for my rental with Apple Pay and when I got to the counter they couldn’t use my Apple Card because it uses a virtual number. I called customer service and had them change my pre paid card and the still couldn’t use my card at the counter because the phone agent ran my card as a Visa and it was Mastercard. They said they’d refund my card after cancelling my reservation and starting over.

Worst experience EVER!!! My brother passed away in late August and we headed to Las Vegas for the service. As usual I made the reservation with them and pre paid for the car. I am/was a president's circle member so I was used to their system. I called the day before to confirm my reservation, then I called the morning of travel again to try to ensure a smooth trip as I was stressed out already. Arrived at the rental desk to pick up my car and to my surprise no car was available. I told them I called the day before and just a few hours ago and was told everything was good to go. The desk guy informed me that it would be several hours before a vehicle would be ready, and there was only a luxury SUV available that would be an extra 100 a day. I asked why I had to wait or pay an extra fee for a car that should have been ready when I arrived.

I needed a fuel-efficient vehicle and I am a gold member. They were giving me a 200 plus per day price to rent one of their vehicles. With the gas prices today this is an unrealistic daily price to rent. I have been a Hertz customer since 2014 and I will not be returning to Hertz. I suggest people go to Enterprise same cars at much lower prices.

Start off if I could give them zero stars negative stars I would. I was put into a rental from my dealership on September 25. Drove the car home only 4 miles. Came out a couple hours later to leave and noticed that there was oil all over my driveway from the vehicle. Contacted roadside. They refused to send me another car and I explained to them that I had to be at work at 5 o’clock in the morning the next day. They told me I could ride in the tow truck with my twin daughters which I refuse to do to a location that I found out was closed anyway so I’m glad that I did not do that.

I missed my flight and these two employees made my night so much better. They took great care of me. Location: Charlotte, NC. Employees Name: Ryan and Patricia. WOW.... Great customer service.... Thank you for taking out the time to help me rent a car and making me feel safe.

We had to transfer vehicles with Hertz at Helena airport at the start of a week vacation. I left my wallet and cash in the rental car we returned. Three hours of fishing I realized my mistake... I called and the staff was ready on it. They had my wallet and cash waiting for me at the front desk. This is not only honest service, this is honest employees. Please make sure Chris and Austin get wild recognition for their good deeds. If they are this good with personal items, no doubt renting from them will be a great experience. Thank you all so much!

WE RENTER IN BANGOR ME FROM 9-4-2024 thru 9-25-2024. We had to return promptly from our vacation on 9-20-2024 (returned auto 5 days early). MY WIFE GOT COVID. I explained to management in Hertz of situation and did not care and did not want to refund. They could have cared less of the situation. All about the money. We have rented before with Hertz but never again will we ever do so I have also recommended people in the travel business to rent from them but will never do so again. It’s a shame of no compassion for humanity… We are done with HERTZ…

The worst staff &manager there. I rent a car with no charger & they said take it to the airport, they will upgrade it for free. I went there. They took the car. They been so rude and charge me for not using the car.

Hertz insurance protection is a scam. I’ve paid extra for protection and what had happened was that I accidentally knocked the cover off the TOP of the mirror and as you can see the mirror is attached. Hertz charged me $537.00 for a small mirror cover. Scammed the hell out of me.

I rented a car and paid in full through Hertz.com in early August of this year for a car rental in the Spokane, WA airport. When I arrived at the counter the representative (Brad) told me I was on a Hertz do not rent to list and gave me the customer service phone number to call. He said there was nothing he could do to help me. After calling the customer service line on 8/18 I was told my ID was used fraudulently by another individual and that a refund for the amount of my rental car would be refunded to me. I called again on 8/19 and was told that refund was not processed so they entered the refund again.

I don’t rent cars frequently, but for the past 20 years I have rented exclusively from Hertz when given the option. I liked the service and the quality of the cars. No more. At my last rental (Denver June 24-July 1, 2024) I received a compact SUV rather than full-size SUV — necessitating another member of our party renting a second car) and leaving us with insufficient room for the rest of the party. I stuffed my golf clubs in the rear and actually ended up breaking the head off of my driver toe (space was so confined). When I tried to call Hertz, I never received an answer. After returning the car I completed a survey and explained my concerns. I heard from Hertz (case ID **) they offered a partial refund or points, which I accepted. They did not make good on their offer. I’m done with Hertz. They degraded my rental and did not follow up on their commitment to address the problem.

I started renting from Hertz Dec. 19th 2023. Rented until June 04 2024. Paid every week on time. I have been charged for 317.90 on August 15th 2024 by Hertz for a car I have not rented. And on Sept. 3, 2024 $635.80 for a car that I have not rented. They get your card number and continuously charge your card for a vehicle even if you are not renting one from them.

I returned the car on-time at an airport location (BOS) and boarded a flight. They decided to process the return 12 hours later and charge me an extra day. All my efforts to reach customer service over phone or email have failed as they answer neither. I plan to report them for credit card fraud.

Be careful if you ever purchase a car that was previously a Hertz rental car. I purchased one of their cars that was low mileage and a good price and still under manufacturer's warranty. I knew through Carfax that the car had some minor rear bumper damage that had been repaired. After purchasing the car I had an issue. I took it to a Dodge dealer since it was under warranty. I was told by the dealership that the damage was done with questionable repair which has caused other problems therefore the warranty was voided. Instead of having a reputable mechanic due the repair they had someone who did shoddy work. Makes me wonder how safe their cars are to drive. I now have to pay all the repairs on my own when I thought the car was under warranty. Buyer beware!

Do not accept anything a desk associate says during the rental process! I was sold a 69.99 rental insurance add-on at the desk that the agent told me was for the duration of the rental as in for the entire 6 day rental period. This was not the case as I was billed per day in the amount of $69.99 which was more than I was paying per day for the vehicle. Upon seeing the bill I was told I signed the contract and was liable for the amount. Of course, I signed the rental agreement for the vehicle at time of pickup as is the case everywhere. Never again will I use Hertz and I recommend everyone to do the same! Desk agents are NOT honest with customers! Rental Record **

I set up a rental van to move my son from college in Montana back to Salem Oregon to begin his new Job. I reserved and paid in advance for the cargo van. I even checked in early the night before. When I got to the office I was lied to and told they tried to call and they emailed me to say they did not have a van for me. That was not the truth. I checked my incoming missed calls and email. Nothing. I had to rent a U-Haul by the mile that ended up costing me four times the amount. When I contacted their executive branch like they requested instead of filing a Consumer Affairs report it took weeks to get back to me and it was after hours and they offered no recourse or apology. This cost me in time, money and stress and being completely lied to.

Rented a car from these guys from Harry Reid international Airport Las Vegas at 0700 on 31/08/2024 dropping off at Mason Street San Francisco on 0700 at 01/09/2024. Advised that the organisation (if you want to call it that) was in operation 24 hours. Arrived at 2300 hours on 31/08/24 to return the car. (Building was closed) Meaning I had to park the vehicle in the multi storey car park and pay an additional $38 for that. No staff on sight to take responsibility or receipt of the keys.... When I returned to speak with staff and close the deal in the morning, I was charged for an additional day, despite Hertz advertising a 24 hour service at this location with massive subsidiaries they use such as "Booking.com" (False Advertisement).

Hertz overbooked their rental cars and turned 10 people away waiting to pick up their confirmed rental bookings. This happened at the Seattle Hertz located at 1501 8th Ave, Seattle WA. People that were turned away either booked through Expedia or directly through the Hertz online.

My family almost died due to their negligence! They gave us a family vehicle WITHOUT WINDSHIELD WIPERS. We trusted them to test the safety features before renting out their vehicle and it almost ended in tragedy. We were driving down the highway to a funeral, as a sheet of rain came down and that's when we realized that we didn't have working windshield wipers. Suddenly blinded on the freeway, my wife and daughter have to roll down their windows and two to navigate visually through the rain while helping me to steer out of danger and into an underpass where Hertz was less than helpful to assist. Fortunately a police officer came to help us. We showed up late and completely soaked to the funeral. Hertz charged us full price. Now it is my job to battle their customer service for the next three hours to try to get a refund

I reserved a car through Hertz car rental that was to be picked up at 10 a.m. on August 30th. For the entire week before getting the car I continued to get text messages asking me to confirm my rental which I did. On the day I was to get the rental I received a call from Hertz employee Rokim 45 minutes before I was to pick up the car informing me they didn’t have a car available for me and they were cancelling my car. Mind you was already packed for my trip getting ready to be dropped off. When I questioned why they didn’t realize this until 45 minutes before I was picking it up he said they are short on cars. My response to him was, "When I made the reservation you mean to tell me that hertz doesn’t have an inventory to tell that there isn’t enough cars available and not to take the reservation." He responded that this is an ongoing problem and to take it up with corporate.

Hertz charged me $50.50 for a no show when I picked up and returned the car exactly when I was supposed to. They never sent a bill or receipt. Just charged my card $50.50. I disputed the charge but Hertz denied the dispute. My credit card company ended up taking the charge off my account. Hertz is a shady company. Never again will I rent from them.

I have been loyally renting cars for business from Hertz for 8 years and accumulated thousands of rewards points. I finally went to redeem them and was told I cannot. They have horrible customer service and it's almost impossible to speak to a live human. Their website is barely functional. How is this a corporation? I won't be renting with Hertz again.

We rented from Hertz on 6/20/2024. When we returned home, I got a text from their "Recovery Specialist" that there was a chip in the windshield. Long story short, I failed to take pictures prior to driving out from the parking lot (never again). So, okay - I can't prove I didn't do it, and I submitted a claim to my insurance company figuring they could use the "SafeLight" process to repair it. My insurance paid Hertz $591 for a new windshield! I guess Hertz is getting over on the insurance company, and I was willing to let it go. HOWEVER, I just got a letter from Hertz saying I now owe $840.43. That is absurd. Over $1,400 for a windshield? Absolutely not - they'll not see a nickel from me and I'm filing a BBB complaint today. Beware of Hertz - they are the bottom of the barrel for rental car companies.

Hertz charged me a 10% "CONCESSION FEE RECOVERY" 10% or $93.95, even though the whole bill, including the "FEE" was only & $781.81. Hum, 10% of what? They must be using modern math. The Hertz people stated, it was for convenience of having the rental at the airport. They just had charges for no reasons, like "CUSTOMER FAC" FOR $24.50! Had another charge for $34.99 per day; I misunderstood, thinking it was for the whole time. Why would I want to spend pretty close to the amount of the deductible of my auto insurance?

My flight with Condor, flight number DE2075 on March 8, 2024, from Baltimore, USA, to Frankfurt, Germany, was three hours late. I tried to call the Hertz Frankfurt Airport office while I was still at BWI airport (local time 11:30 PM), but the airport office was closed at that time. I asked my sister in Germany to call there in the morning and send an email. She was also unsuccessful in calling the Hertz office at the airport; the automatic answering machine reported "The person you are calling is not available!" She wrote an email to Hertz with my name, airline, flight number, voucher number, reservation number and delayed arrival time and asked them to have the vehicle ready for me.

I travel a lot for business and used to rent with Hertz. Recently like for the last 5 years, this company starts falling down due to bad service, overcharging, and dishonesty. And finally their customer service play a game when you call and wait for over 20 min and when they answer they tell you they cannot hear you and decline the call. I thought it's helpful for customers to share my experience with everybody and switch to other respectful company. Check your receipt. You will find a charge of one gallon of gas even if you fill up the returned car tank right at the entrance of their lot. It is a fraud they been doing since a while. The front desk people are the rudest I have ever seen in any business. It is the time to switch and honestly I got much better service with other company in my last trip.

Hertz falsely accused me of damage to their vehicle, even though I had photos to prove that they committed fraud. I intend to litigate this in court as a class action. Anyone that had a similar situation, please contact me at **

I made a reservation in June. Hertz charged my card on June 14. Today, Aug 14, I drove 50+ miles to get my car. They don't have any. They knew for days prior to my rental they didn't have cars available and never let me know. Then they claim they can't refund my payment, call Hertz. Guy on duty refuses to give me contact info for his supervisor. My advice is for people to start suing them in small claims court for your losses. I have hotel reservations and the cost of a 100-mile round trip that Hertz needs to reimburse me for. We'll see how that goes. Are they really thinking they can take our money, deliver nothing, and get away with it? Not with this guy, I'm just getting started.

We rented from the Longwood Florida location. We were wrongly charged a large additional driver fee. We are military and part of USAA who presented both our military ID, and USAA card. They refused to honor it even though their website clearly states “You will not be charged an additional driver fee if the additional driver is your spouse or other USAA member.” This is a quote taken from the Hertz website. We filed a complaint and they still refused to refund us. Terrible customer service and experience. We will never use Hertz again.

Terrible, terrible customer service. There is no way to reach an actual person and voicemails do not get returned. My son left his brand new Oakley sunglasses in our rental van on 8/10 and did not realize it until we were boarding our plane. My in-laws were dropping their car off a couple hours after us so they explained the situation about the missing sunglasses and had all of our info for the rental car where the item was left just hours before. They were instructed to fill out a lost item report online and would be contacted with an update.

NEVER TRUST HERTZ. 0 Stars. I booked the car for 3 days, one day prior to our trip. At the time of pick up I waited for 2 hours in a long queue. And after that Hertz representative announces that all the cars are sold out. No cars available. This is not acceptable. Very unprofessional. Every person who was there, they all got disappoint. Very poor customer service. I value my time. And I was ready to pay all money and at last moment Hertz representative announces no car is available. You guys have to put sold out while booking it online like other car rental company does. So we can save our time & money. Been a such a big company it's very shameful & unprofessional & very poor application. I would never recommend HERTZ to anyone.

I rented a car at Toronto Airport. Paid $454 deposit and when I arrive (8pm) they told me they don’t have car I paid for. There is only 2 options: pickup truck or a Tesla. I told them I’m not used to those car and in a new city but they don't help. Finally, I have to voided my service and went with National Car Rental… have to pay almost double because last minute. Hertz is bad in customer care. NEVER AGAIN.

I never recommend Hertz to anyone. Biggest scam game. I reserved a medium SUV in May. I went to the reservation desk at the airport very early AM. The medium SUV was substituted for a smaller SUV. I couldn't get a price adjustment. I submitted a claim for a windshield crack. My insurance paid the claim of $721. Hertz sent me a bill for additional $380 for (1) $180 diminished value and (2) $200 administrative fee. There is no diminished value for a windshield replacement and Hertz had no explanation for the arbitrary administration fee. Total scam!! Beware of the bogus contract charges!

We reserved a car big enough for 6 passengers and 6 pieces of luggage at Orlando International Airport a couple of weeks prior to our arrival on July 24. When we went to pick up our rental the Rep said they didn’t have a car for us. We explained we had reserved this car 2 weeks ago. The Rep told us that if someone needs a car like the one we reserved they go ahead and rent it out. We asked the Rep what is the purpose of getting a reservation if you are not going to honor it? He wouldn’t answer us. We waited over an hour until he found a car for us only that it was not big enough to accommodate us. We then waited an additional 30-40 minutes in the hot humid parking garage until they found a car for us. We personally asked for a discount for all the inconvenience we had to endure. The Rep said he could take $20 off the bill. This was a horrific experience with Hertz.

Please walk around your rental. Look at everything and document it. I rent at least once a month. Not always Hertz because they are always the most expensive! There was an old scratch on the corner of the car, and when I returned it, they didn’t tell me anything, didn’t email me and then I get a letter a week later, saying that I owe money for damage that I had nothing to do with!! It was an old scrape!!! $2800! Which I now have to deal with & fight them on it. I refuse to pay for something I didn’t do. Don’t let them tell you, oh scrapes and dings are fine if you see them. Clearly not! Really crappy…

So I booked a rental car for July 25 through July 28th.. They charged my card $220 and send me a confirmation. When my flight landed in Ft Lauderdale I went to pick up my car and they said my reservation had been canceled.. I had my confirmation # and the emails. They told me they couldn't help call corporate.. After staying on hold for 50 minutes I hung up.. They did not refund my money or get me a rental. General manager said there was nothing he could do and laughed..I ended up going with Ace rental and was cheaper and easier. There was also a guy in line in front of me that had a similar situation. Screw Hertz. Do not use them.. So I was 2 hours late and out of $225.. Be careful

This experience was incredibly frustrating and disappointing. Despite making arrangements to pick up a car, I was told upon arrival that I did not have the proper documentation, and the staff's behavior was not pleasant. They did not communicate any of this information to me beforehand, causing unnecessary inconvenience and disappointment. I am extremely dissatisfied with the level of service provided.

DO NOT RENT FROM HERTZ. They have the worst customer service. It is impossible to talk to a live human. I reserved a car through their app and entered a credit card. When I arrived to pick up the car I was told they don't accept that type of credit card and they could not help me and there were no exceptions. I was stranded in their parking lot for an hour in 90 degree heat while finding other transportation. Two days later they charged my card 51.00 for canceling the reservation. The same card they claimed they don't accept. I was there and there on time for the reservation. I did not cancel it....They denied me a car.

Rented from Hertz in Salt Lake City. The check engine light came on so I tried to call them. Seemed impossible to get a live person. Took the car to Provo Hertz since that is where we were and explained the situation. They had a car that just came back and was not fully cleaned. I did not put gas in maybe 1/2 tank low. I explained I did not want to do anything with the engine light on. We agreed I would get the car washed and they would waive the gave fee. Sure enough they billed me, 61.23. At home again tried to call and finally found menu combination to speak to a live person. She checks and says, "Oh yes I will waive the charge, 61.23." I look at my credit card and see they returned 54.17. Now I have to play the game again and I will make sure I speak to someone long enough that it costs them over 10.

Horrible company to rent from - I’d give them zero stars if that was an option. They called me the morning of my flight, to tell me they had no cars in Seattle and were expecting no returns. All this and I had a reservation. To book another car last minute was $300 more than reserved price. "No, we’re really sorry, how can we make it to you?" You can’t tell me there wasn’t one convertible or luxury car I could have driven. I will Never use them again.

frustration and disappointment with the lack of assistance I have received regarding my lost items. I left personal belongings in a rental car and have made multiple attempts to resolve this issue, including phone calls, emails, and an in-person visit to the location where I rented the car. Unfortunately, I have not received any help or resolution. It is extremely disheartening to experience such poor customer service from a company I have relied on in the past. Despite my efforts to get in touch, my calls go unanswered, and my emails receive no response.

I rented a car from the San Francisco airport from July 29th - July 2nd. It cost almost $600 and I ended up getting charged an additional $100 refueling charge, even though I returned the car with a full tank. I mistakenly didn’t get a receipt from the gas station (assuming I wouldn’t need it). After two weeks of going back and forth with Hertz customer service they tell me that they can’t refund the charge because the date on my online banking screenshot I sent didn’t match the date the car was returned- the payment posted the following day July 3rd. Oh, but they made sure to tell me that my business is valued and they look forward to seeing me again. What a joke. I’m cutting my losses here. I know I won’t win but I will never book through Hertz again.

Don't do it! Unless you want to be a victim of fraud! I rented a car and returned it on time per my rental agreement. They screwed up and thought I had the car for the next renter's agreement time. They are still trying to charge me a massive amount of money I don't owe. They won't respond to customer service inquiries for over 6 months and will charge cards that are on your Hertz Gold account even if they weren't used for the agreement itself or for the incidental holds. They also refuse to respond to written requests to delete your personal information.

Business rental. Without being a member very cumbersome and dated procedure to rent a vehicle from Hertz. Returned vehicle a day early. Was charged for all days of the original agreement. Have not been able to receive a copy of the reason why I was charged for early return. This is not how other rental companies operate. They will not return calls or answer their preferred way to settle disputes. I travel a great deal, I would recommend not to rent from Hertz.

Hertz refused a refund issued by its Car Rental Branch at DCA Airport. My credit card company Chase Bank could not recover it after a dispute was filed. Please don't trust Hertz whose employees lied about its cost and service. Never rent car from Hertz again!

They are thieves and they charge you high amounts of money for something you didn’t even do. I got charged almost 800 dollars for a car that I didn’t even break and I was also charged several months later.

I made the mistake of choosing "Manager's Choice" because I thought I didn't care what vehicle they gave me and my wife. We get there and they want to give us this little car that would not fit our luggage and it was electric. The man at the counter was like the "Manager's Choice" is really any vehicle that no one would NEVER rent!!!

Know the hidden fees from Dollar/Hertz when you decline their insurance. I had rented a car from Dollar / Hertz 14 April (10 pm) to 16 April (5 pm) 2024 (2 days) at the Toronto Pearson airport. Because I have a TD travel card, I had declined the rental company's insurance waiver as instructed by TD’s auto insurance plan so that I didn’t need to worry if I had an accident. I learned the hard way that neither TD nor our personal car insurance covers the rental company’s hidden fees (administrative fees, and diminishment of value of the vehicle) if there is an accident.

On July 5, 2024, my wife arrived to the location and had booked a car "Manager Special EV or similar". After discussing with the Manager Jacob **, he stated that it was an EV. She stated that she could not do an EV and there was a $189.00 upcharge for a hybrid or gas car. Then my wife stated that the listing was deceitful and not upfront. He became prideful and angry and stated that he would void her trip and leaving her and my three kids stranded. I am now on a mission to let everyone in the world know how Hertz treats woman and children. I would avoid Hertz at all cost!!!

The worst car rental company. Don't trust their app, don't trust them. Be sure to check the gas tank level before leaving, After filling up the gas tank get a receipt. My gas tank was less than full. After returning the car they charged me for having the gas tank less than full. Don't rely on their app. Had to wait a while then gave up. Went to the counter and the counter person told me to forget the app. They gave a car less than promised.

Hertz is absolutely terrible! Never rent from them and if you do check everything with a fine tooth comb. I rented a car in Houston and my flight got canceled from Peoria so we had to rent a car for one way and hertz wanted to charge me $500 so I went to Avis and the charge was $250. I then returned my rental in Houston with full tank of gas that I purchased outside of the airport and they charged me $54 for a fuel charge for not having a full tank and the only proof I had was the charge on my bank statement. Not one agent was there to check the car out when I dropped it off, so it’s safe to assume they made an error but customer service refused to reimburse me the $54. The ridiculous part is that their gas price for refueling a full tank on that vehicle wouldn’t even cost $54. Rent from anyplace else if you want my advice!

If I could give no stars I would. To take advantage of people by forcing them to pay for something one did not need and refusing to give the refund because you signed it. Excuse is trash. It was 11:30 at night after we landed and got to the location to get the car. The guy at the counter kept saying, "No you need it." "No you need it, this is for something different" and NEVER once stating properly what the hell we were paying for after multiple times asking. I don’t care that his English was broken, English is my second language, but to use it to his advantage of never having to fully give an answer is awful and clearly can tell we were tired.

Hertz, your staff at the Salt Lake City airport center are absolutely the worst! I have never encountered such rudeness and blatant racism. After waiting in the exit line for almost half an hour and being shuffled from one exit station to another, we finally expressed our frustration, and your team called the police on us! This behavior is unacceptable and deeply troubling.

When I got to the desk in San Diego, they told me $500 will be held on my card, but when I called, they said $200. I was told they NEVER have that low of a price. I said I am on a budget and will have to see what I can cut. She took out the laminated price sheet and tapped it with her pen, and said this is the cost, $500. I then said I need to think a minute. She tapped again and said this is the cost. Then she said I could go and rent from another company! I have NEVER been told that before. Felt she was rude, and EXTREMELY unprofessional.

I rented car for a couple of days. My husband coming into town Ohare so I upgraded to a SUV. The attendant told me to park on the side as I was returning one car to pick up the suv/same company Dollar. I went inside got the suv drove to retrieve my items from the first rental. I was gone maybe 15 min. They charged me $ 400.!!! for a $57. rental saying I took the keys inside with me. The attendants (two of them). No, no It will not show.. I am taking it off. Don't worry!!

WARNING - vehicle reservation made online with NO add-on services. Confirmed at the airport NO add-on services. Agent printed slip and asked for a signature. WHY WOULD YOU REVIEW THE IT AGAIN WHEN YOU CONFIRMED NO ADD-ON SERVICES??? Because Agent fraudulently added Premium Road Service and did not advise us of this. We signed and left and only noticed when we returned to Canada and got our credit card statement. Immediately contacted Hertz, provided copy of original vehicle reservation. They don't care. Unbelievable! It's fraud Hertz and everywhere I can, I will be advising people of this fraud!

If I can give -00000 I will, they charge me for tolls I never cross. If you call customer service always they have an excuse to don’t help you anyway. They take your money no matter what. Be careful. Check what are they giving you before you sign anything.

Hertz is absolutely the worst company ever. Their computer systems must be 20 years out of date. They can not do anything correct and worst - nobody seems to care. If you choose to rent from them, please double-check your receipt. They like to bill random charges.

I went online, rented a car and the only one they had available was a Tesla. It made me miss my daughter's wedding because of the charging issues with the Tesla and they still charge me the full-time when I took three days to charge, not very good customer service, if I could only get zero stars.

The worst experience I have had renting a car. They send text to check in, click on it and a form comes up missing my phone number which is required. I add phone number and it says it can’t update the form. I call the number given for help and it is not an existing number. I call the local office for Hertz 4 times and let it ring until disconnected. I try to check in online and they say reservation can’t be found. I call Hertz 800 number and wait on hold 40 minutes and they say they can’t help so even with my confirmation # I’m not sure I have a car when I get to Hawaii.

I ordered car with priceline - Hertz. The total car rental fees and collision damage insurance was paid for in advance with priceline. But for Hertz it was not enough to simply share the profit with priceline. They gave me some document to sign, pretending this is proof of car rental, instead it was a WAIVER OF COLLISION DAMAGE INSURANCE! Be aware of a total SCAM!!! Hertz is implementing with a smile of the face of their employees this additional fees making you believe you only giving the consent to deposit in case of any additional damages! So basically I paid double for the same car rental, and because there is my signature on the document, I did agree to the charges even I didn't realize it and they don't want to refund it!

I reserved and paid for a rental. When the time to pick it up came the pick up location was temporarily closed and we were sent to another location. Upon arrival we were told there was not a rental for us. I was suppose to receive a full refund and 2 weeks later still no refund. After calling about the refund I was told it was not processed. So now it is going to be another 7-10 days for my refund. I will never use Hertz again! This whole ordeal has been ridiculous!

Hertz is a very poorly run company. They draw you into a corrupt contract. Read the thing people. Don’t rent from them, you will regret it. Even if the paint bubbles up from intense sunlight or heat, they will track you down like blood

Just to extend my rental was impossible. The website wouldn’t let me and over the phone after 32 minutes just listening to a recorder machine repeating itself over and over again I gave up. How do they make money I wonder.

I rented from Hertz rent a car in 2 different locations in Greece. The Hertz in Paros Greece has terrible service. The guy deliberately rented me a car with a used spare tire on the car. I did not realize this when we rented the car. The tire blew out and we ended up with a flat tire. The Hertz guy said I owed them 90 Euros for the tire. I explained to the Hertz guy we had full coverage on the insurance. I told him I wanted an upgrade for the car because we had a lot of luggage and my family are all full size adults. The car he rented us was too small and unsafe. The tire blew out while we were climbing a large hill. The car was not capable of carrying my family or climbing a hill. The Hertz guy was argumentative and didn’t want to be helpful. Brings me the same small car that barely fit us and our luggage.

If there was a lower rating, I would give it. I rented at West Palm Beach. They over charged me and claimed the I returned the vehicle with damages. When I returned the vehicle, nobody inspected the vehicle, and I was told to just leave the key in the car. When the bill arrived, they claimed window damage. On a previous rental, they charged me for options I did not agree to. You do all the paperwork online and never see anyone when you get your vehicle. I asked for an investigation to no avail. They are terrible!

Beware of this company's business practice. They will overcharge you since they have your credit card information. I am (but will no longer be) a gold member of Hertz. I booked a Tesla Model 3 from Hertz UK via their website. The booking was confirmed at ~35 GBP per day. When I arrived at their Heathrow office they saw my booking and, after the normal upsell for insurance, we were on our way. Due to traffic around Heathrow, we were two hours over our return time. The car was checked in and we were told the receipt would be Emailed. I expected to be charged for an extra day's rental. Instead, not only were we charged for the extra day, but they charged a daily rate of ~118 GBP for the for the ENTIRE rental period. When I complained the Hertz representative said that is because I returned the car late and that voided the contract!

Took my car to the dealer for service and because they do not provide loaner vehicles they told me to rent from Hertz and the dealer would pay for the rental; Returned the vehicle to the dealer as instructed on 5/16/24 in the middle of the after and handed the keys to the cashier; Late in May I received an invoice from PlatePass for charges beginning the night of 5/16 through 5/21; PlatePass said they based the invoice on info from Hertz and Hertz said my issue was with PlatePass. Hertz also said their (incorrect) investigation revealed I returned the vehicle on 5/21 (wrong!); No one from Hertz will speak with me despite my repeated email requests. Also, I completed and returned the Hertz survey and requested a representative call me, but that hasn't happened and it's been over a week. I cannot recommend Hertz.

I rented a car at the airport through Hertz and returned it over a week ago and they still have not given me my deposit back. I’ve tried every number to call and of course you cannot get connected to a live person and you cannot use live chat because it’s unavailable. This is ridiculous! I’ve sent several emails with no response. First and absolutely last time I ever use Hertz!! I don’t recommend it at all!!

Hertz is the WORST rental agency I've used:

Hertz is a terrible company to rent through. Their customer service is terrible, they take a very long time to take care of incidents and charge you for every little thing. They punish you for not using their insurance and charge you absurd amounts for administration fees... I am not sure what supplies they are using that require them to charge so much but it is not worth the headache or the money... Do yourself a favor and do not rent from them.

Absolute WORST experience. If I could give less than 1 star I would. This is my first time renting with Hertz & will be my last. I made a reservation through the website but noticed it was not popping up on my loyalty account. I called to confirm the information only to find out my loyalty # did not attach to my reservation, which also meant my family discount was not applied. The representative stated she would cancel my first reservation & create a new one for me with my Hertz loyalty # & family discount attached. I asked if we could stay on the phone until it was done & I received my new confirmation email. The representative was extremely frustrated & rushed me off the phone. Mind you I waited 45 minutes for someone to answer. I had already prepaid $356 for my rental so she told me that amount would be applied towards the new rental reservation.

Today is June 10th. I reserved an Intermediate Electric Elite (C4) Polestar 2 or similar. I get here and of course they don't have the vehicle class I reserved but I can pay an UPGRADE and get a Tesla!

You cannot talk to anyone at 1-800-HERTZ, they tell you to go to Hertz.com and "We'll get back to you in 3-5 days". Plus my car's wheel shook over 70 mph. Quite a cr,,,,ppy company, I mean at least someone in India answer a call.

Hertz will not return your lost items. I left a bag in a car in the Las Vegas Hertz rental car location. I made a claim within two hours of the returned vehicle. Over the course of two weeks, I made several updates to the claim in great detail regarding the bag’s name, brand, and contents. I made at least six calls, and no one from Hertz could provide me with a number to the site location. After three weeks, I was finally able to find a local number, and when you press to speak to a local representative, the system hangs up on you.

I rented at Hertz and arrived an hour early to pick up car. Website says La Cumbre St, Santa Barbara location is open at 8:00 am, but it wasn't. No one arrived to open the door until 9:15. Two other customers there to return also waiting because no drop box. I was charged an extra $18.78 for license fee and tax, despite Expedia saying their fee included everything. Never charged this at airport location. Returned car at 5:30 pm and again no one there. I knocked and person shows up at the door to take key. He says he can't give me receipt because "everyone went home." I've always had problems at this location, but go back because site is more convenient than airport and they offer better prices.

I had some repairs on my vehicle, I did go to Hertz for a rental car. I had great service, very nice people, they made it as easy as possible. I would recommend hertz in Holland, Michigan, on Watertower Court.

They charge me $64.74 for a car I never got! Can't talk to no one. Been calling every number I could Google and no one is answering. Please don't get a car from them. They suck. I hope they go out of business soon since they so unprofessional.

Horrendous experience. Long story short, I was sent to a location for drop off on their site that didn’t actually exist. Opened a BBB complaint and they did nothing. Hertz has zero customer service and admits the phone support is 3rd party/can’t speak to any experience related to the phone support. Highly recommend just going with Budget.

Absolutely worst rental car experience. I booked a car and needed to extend a day. When I called because I had prepaid I was told it would cost me 3 times my current rate even though my receipt clearly states the extra day rate. I was hung up on by one representative and then I called back and spoke to a supervisor which stated they do not have to honor the rate shown on my Hertz contract. BEWARE. They have major issues. Not the Hertz Co I'm used to.

I have been renting cars for 25 years. This is the worst company. The car has 47k miles and not in great driving shape and not what you expect driving a rental car. Leaving this aside, it is a scam. I rented through price line and paid concession fee, airport fees and whatever other fees and taxes. The check out receipt charged me again for the same things. A $240 went to $308! Never again HERTZ!

I rented from Hertz after repossessing the car because of payment due. Which I already paid. They are not able to locate the vehicle so I can take my belongings. I have medicine, id, credit card, passport & more that I left inside the car when they repossess it. I'm taking legal action. This is theft.

I got a car with Hertz and Lyft program. Had car for a few weeks. They made me return rental after doing lots of rides. They took car back after they said they fixed my account. Keep my deposit and all my earnings and said it covered the rental. Left me with no way home from returning the vehicle. Said I couldn't get another vehicle. What a joke of a business. They didn't care at all of my safety of getting home or giving me my money back. Car needed brakes and oil change when they gave it to me. Told me I had to get it fixed not to mention I waited hours to get into the vehicle when first got it. What a waste of my time and money. Sorry company on Crain hwy in Glenburnie Maryland. Poor customer service.

I’d rate Hertz a 0 if I could. I’ve used them for over the past decade as my go-to rental option. That changed recently when on a rental I experienced a flat tire. No big deal, call Hertz and they say it’ll be $200 to tow the vehicle. Vehicle is towed and Hertz gives me a replacement vehicle at no extra cost. Fast forward a month after the trip and Hertz is now charging ~$800; a huge jump from the $200 I was quoted previously. Customer service was terrible throughout the experience, refusing to give me an explanation for the jump in price. They kept using the same talking point instead of giving me a concrete breakdown of the charges.

This place is a bunch of crooks. Put my car in the shop. I needed a car for two weeks so I went online and reserved a car. I showed up an hour later when my reservation was scheduled for and they proceeded to tell me, "We don’t have a car in that class and if you want a car, all I have for you is a upgrade you will have to pay a few hundred dollars more for." She proceeded to tell me “it was my fault because I only made the reservation an hour and 1/2 ago and they didn’t have time to get you a car.“ Of course I said with all your computer technology, all the advanced AI, your system doesn’t know where your cars are?

I have tried to update my credit card information online for the last few weeks. The site tells me that the expiration date is in the past. I chose 3/2028 and my latest attempt was on 5/20/2024. I tried getting technical support online with no luck, so I called and their 800 number does not give an option for technical support either. I finally got a person and they took the new credit card information and told me it was updated in their system, but when I went in just now it still shows the old expired card & is still telling me 2028 is in the past. I am at a loss.

Don’t rent from Hertz. Had everything uploaded and was suppose to go straight to car. App kept saying car wasn’t available yet 1 hour after reserved time. Waiting two hours for car and still no car. When you rent in advance you shouldn’t have to wait forever to get a car. Very bad customer service and not even reasonably priced. Stay away from this company.

Thrifty/Hertz car rentals has been the worst experience. They are a scam company that prey on individuals and families that don't travel that often and are trying to save money. They charged $1500 in fees!!!! and lied about the condition of the car upon check-in. I was following google maps and the car got stuck in the mud about 2 hours away from the Puerto Rico airport. I told Hertz roadside assistance to return the car to our apartment since it was just dirty and I got a ride back with a friend. They agreed but then stopped answering my calls after the tow truck got to the car, and they took the car straight to the airport. Since then, I have received a $250 cleaning fee, a $300 towing fee, a $164 gas fill-up fee and an $823 damage fee. THIS IS A TOTAL OF $1500 IN FEES!!!

I had to rent a car for an accident that was not my fault. First I had to use my credit card for deposit which they charged $50. When I returned the car, they refunded $50 but charged $35.16 for gas. We didn't drive the car a mile. We only drove the car to drop our car off to be repaired and then to pick our car up after it was finished. We did not drive $35 worth of gas. $35 is almost a full tank of gas. I will never rent from them again. I would give it no stars if I could.

On 6-18-2024 I rented from Hertz at Hobby Airport in Houston Texas. I was given a small Ford SUV, this car should have been taken out of service long before I got it. It had 67,000 miles on it and every scratch and dent, carpet undone inside. I drove the car to Katy, Texas and parked it in my niece’s driveway. It sat in her driveway until Sunday. When I left I drove 2 blocks and the check engine light came on, I called customer service and was told I could keep driving the car or return it for another one. I returned it and was given a jeep that was just as bad. No one checked the Ford in when I returned it, now Hertz is saying it needed a windshield because I damaged it. WHICH I didn’t do.

I rented with Hertz and upon returning the vehicle there was a tiny rock hit on the windshield that was so small I never would have noticed it when I picked it up. Instead of repairing for $100 they replaced it for $670and then refused to tell me why they made that decision. Customer service gave me nothing but lip service and repeated requests for payment. Hertz does not care about their customers and I will never use them again.

BEWARE OF OVERCHARGE BY HERTZ. We rented a car from Hertz through American Express Travel for our trip from Phoenix on May 9 to Tucson May 11 and we had returned the car on 16.00 pm on May 11, 2024 at 16:01pm. The initial rental cost due when pick up was USD 608, but when we got to the counter at Phoenix Airport, they charged us with additional insurance and fees that cost us to total USD 905. We did not have any choice but accepted it.

I have had 2 cars stolen and rented from Hertz on Speedway Tucson on May 11th 2024. I rented from them one time & had no issues returning the car. However on the second rental I experienced a level of customer service that was so bad it was like dealing with the government. Upon returning the vehicle the dude behind the counter who was a skinny guy wearing both a mask & gloves up to his elbows. Who does that? I could barely understand him & he sounded like he was out of breath. He quickly told me "your car smells like **" LOL with a mask on the whole time? I told him I don't smoke ** & in fact the vehicle was in a garage for over a week because I was in the hospital & have documented breathing issues. I am very sensitive to smoke & know it did "not smell like **." Who says that it's called ** now? This is not the 1970s.

I wish I could rate it below 1 star if there was one. Guys never ever rent from Hertz. I am in the line for more than an hour at O'Hare, Chicago, there tens of people in line and there are two counters and they are moving each customer in 15 minutes. Will not use them even if they rent it free.

This was the first time we used this company. The insurance company requested it. Price was excellent. I made sure to photograph any flaws (just in case) on the car. This was at a local Hertz in Aurora, Colorado. Returning the vehicle and the communication is where this experience took a turn. Upon returning the vehicle the location was closed which was puzzling because it was not mentioned on our paperwork or receipt and the Hertz staff did not mention what to do when the local was closed.

Hertz provided a good rental for my recent trip to Santa Barbara, CA. **. Unfortunately I left two expensive clothing items in the rental while I was rushing to catch a flight. I have tried all of the available resources: filled out the lost and found form, tried to call the local number listed. It's impossible to speak with a real person at the local airport , no option for that. I understand that it was my fault and it is not Hertz's responsibility. However, the items were left in the car and either they were stolen by the employees there or they are there but it is impossible to recover them due to the cumbersome process. I have also tried customer service. After a long wait a man with a strong accent just regurgitated the same information: filling out the form and calling the airport. It's clear they don't want you to speak with anyone and don't care about customer's lost items.

Don't go to the one on 273. The worker Nia very ignorant. She didn't help her co worker, had me in there 2 hours just trying to rent a car then got smart after I checked her to help a mess goofy ** young girl. This location is in price toyota off route 273 in DE.

If I could leave 0 stars I would. Awful experience. Rented car for my son, who is 20 because they offered the ability to rent to him, booked reservation and sent him with my cc, since it stated to bring the cc that was used to book the rental. They would not allow him to pick up the car because cc was not in his name, proceeded to call customer service because that is was what the rental desk told him only to be told their system was down and to call back in 3-4 hours. Called back this morning because they charged my card even though car was not allowed to be picked up only to be told they can't reverse the charge on my card for another 7 days. Stated this is company policy. Asked repeatedly to speak to a manager but this request was ignored or declined, stating this is company policy and no one can do anything for me and to call back in 7 days.

Rented thru Hertz at the Jacksonville Airport in February 2024. Counter representative handed me the key and said we're all set. Found it odd that they did not conduct a recheck with us before we left with car. Said car was sandwiched in between 2 cars and was parked up against a guardrail making it impossible to view front of car. Upon returning car, representative checked the front of car and accused us of being in an accident. We were billed $600. We were not in any accidents, we have gotten the BBB and an attorney involved. We will not be paying Hertz. All other rental companies perform a precheck with their customers. Very shady outfit. Buyer beware.

We rented our car from Hertz online and paid for it months ahead of time to save money. When we went to pick it up in Austin, TX the person kept trying to get us to upgrade even though I told her we didn't want to pay extra money. We didn't know that we would get charged an extra $189.00 to have an extra driver as only one of us drove the whole time. Also, we got talked into getting the unlimited toll fees for $149 and there is no way our tolls would have totaled that much for the amount of driving that we did. So our $649.00 rental for 2 weeks ended up costing us well over $1,200.00. I would give Hertz negative stars if I could and we will never rent with them again. Enterprise was a much better experience and no hidden fees. I wrote Hertz Corp a letter and have never received a reply. No customer service whatsoever. Don't rent with them.

I am absolutely livid about my experience with Hertz at the Tyler Pounds Field location. I prepaid for a vehicle and received numerous emails from Hertz confirming my reservation, with a clear instruction to pick up the vehicle at 3:00 pm on 04/27/2024. According to all the information provided by Hertz, this location was supposed to be open until 5:00 pm. So imagine my frustration when my party arrived at 3:15 pm only to find the place deserted! We immediately reached out to Hertz, only to be met with further incompetence. We were told that the location was indeed open until 5:00 pm, but guess what? A glaring sign right at the location contradicted that claim, stating that they're only open between 8:00 am and 3:00 pm on Saturdays! Can you believe the nerve?!

Do not use Hertz for car rental. Make sure you always review in detail exactly what you are signing and what each individual fee will be that you will be charged. I initially used Priceline to reserve a car at an estimated price. When I went to get the car at TPA airport the check out clerk asked if I wanted the additional damage and insurance coverage. I declined as I already have rental coverage. The clerk then had me sign an electronic form that he said was waiving the additional coverage. He then pulled up the final bill, pointed out that I was responsible for filling the tank with gas, pointed out the final cost and then pointed out the amount I would be charged that included a temporary damage deposit that was required since I waived the additional coverage. This was all done very quickly as airports are always busy. The final cost was close to what the Priceline estimate was so I quickly signed the form and went on my way.

Updated on 04/27/2024: My update... After my calling hertz 4/15 every day or other day mentioning why is my case still open and it was towed, this went on until 4/26 and plus they always gave the same answer, sending a email for them to close my case. After calling again 4/26 customer service said they can transfer me to tow road service, I was shocked because for 2 weeks they never ever mentioned this even when I mentioned it was towed. So because of them the rental Car was sitting racking up money because they decided not to mentioned this. Spoke to hertz tow service and he said they should have mentioned this to me ages ago, I told him I only knew about this today. Hertz customer service needs retraining because I'm not at fault because they were too lazy to mention this important part. I'm not paying for their mistake. This is my first and last time I rent through hertz.

I reserved a car for my 20yo daughter through the Hertz app. I pre-paid for the car, including the added "young driver" fee. When my daughter arrived at the airport to pick up her car, she was told that that particular location doesn't rent to drivers under 21. There was no assistance offered. There is no general help line, only automated systems and web systems with specific options that did not fit our situation. When I finally got through to an agent by selecting a different problem with the automated system, I was quickly disconnected.

Terrible company, charged me smoking fee for rental without notifying me. Rude customer service personnel who repeatedly provide me with the wrong information. I told the manager removed the charge, as I don’t smoke, and 8 months later still haven’t been reimbursed. I will be reporting to bad business bureau unless someone gets me a resolution by the end of next week.

The worst in the industry. Their vehicle was returned on 3/30th, we're now 4/19th and they haven't returned the $200 deposit. Terrible business practice. Their CS & corporate employees are an incompetent bunch without any critical thinking or willingness to help come to a resolution.

I rented a midsize SUV from Hertz via Hotwire.com at the ATL airport on 4-11-2024 for $88.87. While at the counter, I was asked the standard questions about insurance, gas, etc. I was never asked if I wanted to upgrade my selected vehicle. When I received the emailed bill, I noticed that I had been charged for an upgraded SUV that I never asked for and was never informed I was getting. When checking out of the rental center, I also noticed that the gas gauge was showing less than a full tank. When I asked the lady about this, she told me not to worry about it and to just bring it back with the same amount. They have to know that this would be next to impossible because you would have to add gas, stop, check the gauge, and repeat multiple times to get it where it was. I also figured if I brought it back less than a full tank, they would attempt to charge me the $10.67 per gallon they charge to add gas to an under filled return.

I rented a car recently in SFO and the gas tank wasn't full. I was alerted to it at the exit by the agent, and was told to bring it back at the same level, I said 3/4 full, right. And I was told yes. So after my rental I returned it at that level and I was told it is way less, WHICH IT WASN'T. It was at 3/4 full. They still charged me for their expensive gas. IS THIS THE NEW WAY TO SCAM YOUR CUSTOMERS TO MAKE EXTRA REVENUE WITH OVERPRICED HERTZ GAS? Totally not acceptable.

I was sent to Hertz located 6001 Destination Parkway in Orlando by my car dealership for a courtesy rental. They gave me a jeep that had bird feces on the roof and driver door. The warning light saying vehicle needs an oil change kept illuminating and the inside of the vehicle was dirty to include someone’s floss left inside. I was in a hurry to get to work so I didn’t complain that day. I did tell the dealership about my experience. This was the worse experience I have ever had with any rentals.

I'd like to share my experience with Hertz- I experienced price gouging and unfair business practice! Last summer, I rented a car from Hertz for work. I am a healthcare provider and I work in a lot of rural, underserved areas and I frequently rent vehicles. About 1 AM, I was in the hospital delivering a baby and my rental car was involved in a hit-and-run. Hertz did ABSOLUTELY NOTHING to help me get the car repaired or to get me another vehicle.

Do not rent from Hertz Philippines. They stole some items in my carryon luggage but they will not admit. They were the ones that loaded my luggage in the trunk and when I got home, my carryon luggage was wide open. I have written to their corporate office but they totally ignored my complaint. I will NEVER rent from Hertz again. They are also double the price because I went back to the Philippines and rented from Anis Transport, for the same car, Hertz charge double. I REPEAT, DO NOT RENT FROM HERTZ PHILIPPINES. They are a ripped off

DO NOT RENT FROM HERTZ. Hertz rented me a recalled vehicle which of course broke down. It took 2 days for a tow, but in the meantime the police impounded it from the side of the road. Hertz left us on the side of the road for 2 days, so we stopped waiting and had to pay to get the vehicle out of impound. They will not reverse the charges they made for the car rental because apparently we had the car (recalled and broken as it was, it did not drive). I also have yet gotten a response about refunding our cost for the impound fees. DO NOT RENT FROM HERTZ. I will have to dispute charges through my credit card company, Hertz is a nightmare, why do they rent out recalled vehicles, and then charge you when they break down for the reason of the recall.

My experience with Hertz was completely unacceptable. We were supposed to pick up our vehicle at the Hertz office at the Marriott Hotel on Bowie Street in San Antonio. When we arrived at the counter, thirty minutes ahead of our scheduled time, we were told that there were no vehicles available and that the best they could do was put us on a waiting list in the event a vehicle was returned. There were seven people ahead of us on that list and ultimately, we did not get a car and our trip was ruined.

I was charged a $400 outside cleaning fee. I asked for pictures (via email since they have no customer service over the telephone) for what needed to be cleaned and didn't receive any answers, disappointed and will never rent with Hertz again.

HAD GOLD CARD MEMBERSHIP - NOT ANYMORE! Went to counter at Sac Airport and the lady was over-the-top crappy. Reserved a full-size car (Jetta) they said they didn't have one. Only a Chevy Malibu which is junk. I asked if they had any other cars, and was told "That's all we have for you." I was willing to upgrade but no. She looked around me for the next customer. Sent a Review to HERTZ, explained what transpired and requested a call back. Well guess what? Nothing. I guess they don't care once they have your money. OVERRATED!

Reserved a rental car from Hertz at Phoenix airport the first weekend in April and the check in process was an absolute nightmare. This was the same weekend as the Final Four in Phoenix so you’d think management would make sure they had staffing to expedite the influx of travelers AND that they’d ensure cars were available. We waited in line for TWO HOURS! There were 15 desks for check in, and the most they had working was 3 people, but for the major part of the two hours there was only one working. We were pressured to spend an extra $100+ to get extra damage coverage, we kept saying no, but the person wouldn’t stop pushing and, because there were so many people still waiting, we caved.

They do not put spare tires in their cars, not even donuts. The tire on my rental car was so deteriorated that it literally shredded. This happened on a 26 mile long bridge in 112 degree heat index while cars whizzed past at 65 MPH. The Bridge police arrived to change the tire but since there was no spare in the car I waited on the bridge for over two hours. The tow truck driver said the tire was "shot" and should never have been on the car. With no spare! This is a safety issue, renting a car without a spare tire. Now they are charging me almost $300.00 for a new tire, that was shot when I rented the car. Awful.

I absolutely hate their system. Got a rental after my car got totaled. After my case was closed with them and they had huge trouble coordinating payments with my insurance I can’t seam to pay a fuel charge. Their system is so annoying. They should go bankrupt. Horrible system. Gives nightmares. Literally sent my bill to collection after numerous attempts to pay it.

I prepaid for my rental on March 19, 2024 for a supplier’s choice. My pick up day was Mar 27-30 at 12pm with a grace period of 2hrs given. After the grace period I should get whatever they had paying upgrade fees if applicable. I’m traveling to that location from out of state on train. I called the office to let them know I’ll be late. "I’ve traveled a 20 plus hour train ride and due to technical difficulties with the train I’d be a little late," she said that was fine. I would just have to take what they had at arrival.

I was driving your rental when a 6 ft tractor retread came at me and I couldn’t avoid it without causing a deadly accident. Damage happened to the car. The amount of fees you are charging me for this are insane. You are robbing me for your cost of doing business. It is unethical and a completely ignorant way to do business. Not only will I never use Hertz again but I will be discouraging everyone I know to ban hertz. The amount of social media posts I will be making will cause even more to go elsewhere. You also charged me for a toll and I was never on a toll road. You seem to think you can just use my credit card as though you pay the bill. You are a rip off unethical and ignorant company not to mention your total lack of customer service as I have been trying to contact your claims department and never get a call back or a live person to speak with.

First time using Hertz and I am very disappointed. My insurance company had authorized a rental from Hertz. I returned my rental and a month later I received an demand letter for me to pay for the rental. I emailed my insurance advisor and the Hertz accounts collections representative trying to connect the two parties so they can sort it out. Hertz then tried to put a payment over $5000 on my credit card. I've tried to contact this Hertz representative and the reply takes a long time and communication is very poor. This Hertz representative really needs to get some email etiquette training.

Hertz, Dollar Car Rental and Thrifty Car Rental are all owned by the same corporate SCUMBAGS that SCAM people when renting cars BUYER BEWARE!! I will go to the ends of the Earth to make sure EVERYONE knows what a SCAM Thrifty is!!! Upon arriving for my rental ("Manager's Special"), the attendant took my credit card and ID for a rental that I reserved, checked in via text the day prior, ALL at $169... He ('Jay' at Portland Airport) handed me back my card and a receipt for $536. I ADDED NOTHING... He said the online reservation (THROUGH Thrifty Car Rental's website, NO THIRD PARTY) was "just an estimate".... So, my car went from $169 to $536???? Yup! BUYER BEWARE!!!!

Rented a small SUV online to pick up in Vegas. When I arrived, the girl at the counter told me it wasn't available- was paid for online also so they gave it away?? I was told I could have a EV; I was driving unfamiliar roads in the desert in the wee morning hours (midnight to 3 am) so did not want a EV and the worries of it being fully charged, or finding places to charge it. I was given a 15 person cargo van, very disappointing as according to Hertz's website cargo vans & trucks are unavailable at the Vegas rental location. (did someone return a few there and they just forced us renters to get them out of there??)