Hertz Reviews

We missed our business appointment, which was very frustrating. The local employees could not give us any written legislative explanation why they do not accept Bulgarian driving license. They hardly managed to print out useful tips for Hertz customers. We are much more shocked by the fact that they charged our credit card. We need our money back and an official excuse note form Hertz. We will investigate this case in the European commission and in all possible way. We will sue Hertz for misbehavior and violation of our civil rights - taking money without providing any service.

I find this practice disgusting. Payments should not be accepted if the name is incorrect. And if it is legal to still accept the payment, it could be checked and Hertz, if that's their condition, can reject the reservation at that point. But no, they deliberately allowed the transaction to proceed and just put the condition in their terms and conditions so they can still take the money. This is a disgusting and shameful practice. So, after finding that we couldn't have a car on the day, we had to runaround and find somewhere else to get a last-minute car from. They were helpful. They rushed us through and, of course, had no problem accepting me to pay and someone else drive.

Hertz was plain rude. They showed no interest in helping us and made us miss my aunt's funeral. After finding that I had been charged, complaining was an even worse experience. Customer relations are downright rude and even tried to threaten charging us more as a no-show fee, which is more than the amount of our rental. Do not use Hertz. They have no service standards and will try their best to charge you as much as possible in all circumstances.

The monies overcharged will be paid back, but I have outlined the below. It has been agreed that I have paid $675 CAN too much, and this will be paid back within 6 weeks. But I want to complain about the complete lack of customer care by the staff at Moncton and by **. No one was prepared to listen, and the lack of updates as to your mistake is unbelievable. I had to fax the copies of my agreement for the first 14 days that I had already paid, as they could not be found on the computer. And I was then told I had not paid enough!

The amount of time, effort and money that I have paid to identify and correct your mistake want to be paid. Due to the complete lack of updates on the part of **, I had to ring the helpdesk on your website, contact the Halifax office, and was put through to her voicemail account. Even though I left a VM, I had to contact ** again, as no return e-mail/phone call was received by myself. Additional, I want the change rate to be used for when my agreement finished. This currently is $0.10 difference, and amounts to approximate $53. Also, the interest that I have/will have to pay to my credit card company will also be covered by you.

I was also not informed that I would have to pay additional to drop the car off in Moncton downtown. If I had dropped the car off in Moncton Airport, I would have saved $114. I want to continue this complaint, as I want answers as to why I was overcharged in the first place, the lack of customer care, and the lack of information as to the additional charges provided by the staff at Moncton over the telephone. I have all the e-mail chains, as well as the date/time of when I left the VM for **, if you require these to be forwarded to you. I have been left out of pocket by the mistakes of Hertz and the very, very poor customer service that I have received. Once again, many thanks for your help with this matter.

When I returned the vehicle to the airport drop point, it was pouring rain. No matter, I was told :

4. I would not be given a copy of the Check-In-Control unless I signed it first.

Definition of extortion: Hertz

Of course the clock was ticking and I was concerned about making my flight. So I wrote across the Check-In-Control "Customer Does Not Agree with the Damage Report" and signed it. At the terminal, I went to the Hertz counter to lodge a complaint. Although there were many employees wearing a Hertz shirt, no one was a customer service representative and there were no Customer Complaint forms.

Upon return to the US, I found that my credit card had been charged for the "damages." I immediately tried to contact Hertz Corporate to contest the charge and voice extreme dissatisfaction with the Iceland franchise. Lo and behold, Hertz does not have a Customer Service phone number. You must email or snail mail your complaints. It took 9 days for Shirley **, Customer Service Administrator, to respond to my email, with her email stating, "At Hertz, we pride ourselves on the high quality of our customer service."

Really? Although I included my phone number in my email, she did not call me. Worse, I left three messages on her voice mail which she never bothered to return. There was no "How can we resolve this to your satisfaction?" And Hertz does not send an email survey asking you to rate your experience. What does that tell you about Hertz pride and customer service? Clearly the lack of interest in customer service at Hertz begins at the top. From the many complaints on this website, my experience with Hertz is hardly unique. And like the others, I will never rent from Hertz again. I have written this as a warning to others what they can expect when renting from Hertz location.

I would have no problem paying the charges if they were valid, and I agreed that Hertz give my information to a third party. If they are collecting $4 from me and they do that to a million people, that's a lot of money. In my opinion, it is a scam to collect money via people's credit cards unknowingly. They should have you accept it specifically on the rental agreement the same way insurance is presented. Please feel free to contact me with any question you may have.

Regardless, when I finally got served, the class of car I had rented, reserved and prepaid for was not available. (I remember the Seinfeld episode regarding the meaning of the term reserved) Hertz insisted upon delivering an SUV, which did not serve my needs as elderly family can’t climb up into the cabin. Finally, the agent left the counter for several minutes and returned with the keys to a premium auto. I had prepaid for a full-size auto. I found it interesting that when I went to the lot to get the vehicle, there were 4 Camry’s next to the Volvo I was given. Apparently, they were 'reserved' for other arrivals. The Volvo had terrible gas mileage, averaging 19mpg. Aside from the terrible delay in getting the car and the horrible gas mileage, this rental was not bad enough to keep me from renting Hertz again.

The second rental however, has sworn me off. The prepay fees I was charged 6 weeks before rental were not credited to my account and it took me 2 months, several phone calls and numerous emails to get the firm to finally issue credit to my account, this after the firm stating there was a billing error the first time I contacted them about it. Fortunately, I am in a position such that I can pay off my CC each month. I shudder to think how much interest I would have paid had I kept an outstanding balance on the card.

I am still waiting for the frequent flyer miles. The firm has been completely non-responsive regarding this failure of service, except an automated email stating my account would be credited. I received that 3 months ago and the firm has failed to respond to emails and phone calls regarding the points, since then. I can only conclude they have no intention of correcting this problem.

In my last week while I was in Madrid, my car was vandalized. I called the police but did not get any help there. When I returned my car, I returned my car one day early, because I was afraid that people would take the car because the window was broken. The manager there was very rude and unwilling to be flexible. On top of that, I had to pay a fine for turning in my car early. I have been a Hertz customer for many years. I have rented cars from Hertz in the US and also in Mexico, Holland and Germany. I have spent thousands of dollars on these rentals.

Next summer I am taking a trip to Canada. I will be renting a car for three weeks from Hertz. Thus, I am requesting a discounted rate or a voucher I can use toward the rental of a car. We are a family of four, so I usually rent a large vehicle that can accommodate us plus the luggage. I do not think that I am asking for too much. The economy is doing poorly. I could search for one of your competitors but I am a Hertz member. I hope you will consider my request and provide me with a voucher to be used with my rental. It would be great to perhaps get an employee discount as you know car rentals in Canada are extremely pricey. Please contact me to inform me whether you will be able to grant me this request. Feel free to contact me if you have any questions.

Then she said it was not her responsibility, it was someone else's to credit the account. Not trusting her, I asked to speak with her manager. She told the same line as Ms. Chantal about their 30 days. I asked something in writing. She could not and the manager routine tell customer what they feel is appropriate at the time. Also, what upsets me is they process the damage claim within 96 hours. I will never use Hertz again and strongly recommend that no other customers do the same. This company has poor customer service and needs to be out of business. It focused primarily on how they can appropriate money rather assist customers.

Finally, I received copies of a traffic violation (19 kilometers over the speed limit) which I was not aware of. But in the meantime, I authorized Hertz by email to charge my Visa for the administration fee and take care of this matter. I also asked if the USD 61.42 was taking care of the traffic violation and two weeks later, received another copy of invoice with a notation that the USD 61.42 was a refueling charge. Now, how could that be, since we used at the most, two gallons from a full tank to get to the airport. The personnel at Hertz do not respond to my emails, nor do they follow through on my instructions. They just send me more invoices. This is very disturbing, you would think, as big of a company as Hertz, they place more value on customer service. I feel, Hertz gives very poor customer service and I will never utilize their service again.

I had tried to reach the manager. They put you on hold 25 minutes and disconnect very rudely. When you call back in Orlando, they don’t pick up. They have advertised that they give E-Pass, but the E-Pass did not work. E-pass agency can sue me or put me in jail. I tried to reach out customer care through Hertz.com, they don’t answer either. The lady tells me call me and she does not pick up and tells she is on vacation or contact. We have to keep trying three different numbers and no one cares to respond to resolve it. It has been ages and we can get hold of them.

When we try to call them during business hours, you will be on hold for hours together I don’t have a time to reach during business hours since I am the only bread winner in the family. It is causing a lot of damage to my reputation with Express Authority and a lot more of credit card issues. It is causing pain, anguish, and stress for the entire family during our vacation. They spoil the vacation and give us a hard time. They are highly discriminatory. We need to take action immediately.

However, as soon as I removed the LDW, I began to feel uncomfortable with making my insurance company responsible for someone else's property. So on April 2, 2009 I called Hertz and requested that they re-instate the LDW that day, as I just felt more comfortable having it in place. Their response to me was that they could certainly do that, but I would have to bring the vehicle in to have it inspected first, so they could make sure no damage had already occurred. I agreed to bring the car in first thing the following morning. As soon as I did so, I was told by the representative, "Oh, never mind, my manager said you are a repeat customer, so we can trust you and just go ahead and put it back on." I responded, "So you do not need me to bring the car in tomorrow after all, then and I will be covered as of today?" to which I was told, "Yes, no problem."

So, in spite of the fact that my insurance company wasn't going to reimburse me for the LDW, I opted to pay the $9.00 per day charge anyway, as I felt it offered me some peace of mind. On April 15, 2009, I was proceeding through an intersection when another driver ran a red light and hit the rental car. I immediately placed a call to the Hertz office where I had gotten the vehicle. I was assured by the person I spoke with that the LDW was in place, so I would need to call their claims department to get directions regarding what to do. I called the claims reporting number that Hertz gave me and followed all of the instructions given to me regarding their vehicle.

The next morning, I went to the Hertz office to file the appropriate paperwork on the accident and to pick up another vehicle. I talked to both of the gentlemen at the counter and they both assured me that, "these things happen that is why we offer the LDW to people. It will be all right, we will take care of it." They gave me another vehicle, assured me that the LDW coverage would remain in place on the second vehicle, and I went on my way.

The following week, an insurance representative from Hertz called me to get information on the accident. I answered all of her questions to the best of my ability. I passed on to her all of the information that I had regarding the other driver who the police cited as being 100% at fault for the accident. She then spent the next 15-20 minutes explaining that the LDW I had with Hertz covered the damage to their vehicle only and that I would need to deal with my own insurance company regarding any claims related to personal damages to me or my passengers. This was now the fourth Hertz associate that had assured me that I was covered under the LDW.

When I returned the vehicle to Hertz on the morning of May 8, 2009, I was charged $324.00 ($9.00 a day for a total of 36 days from 4/2/09 through 5/7/09). A period covering 2 full weeks before the accident, the day of the accident, and another 3 weeks following the accident. I expected that to be the end of the matter. Two months later, however, I received a letter from Hertz demanding payment of $4,045.68 for damages to their vehicle. I called the number on the letter and spoke to a "recovery specialist" who informed me that although they could see that I had paid $9.00 a day for coverage, it was not in actual fact, LDW coverage, but rather some sort of personal liability coverage and that therefore, I was responsible for the damage to their car.

I spent 30 minutes on the phone with this gentleman explaining the chain of events, including the conversation that I had with their own insurance representative who made it expressly clear, in no uncertain terms, that I definitely did not have any personal liability coverage through Hertz. I also explained to him that no one I had dealt with at Hertz had even discussed personal liability coverage with me, so how could I have agreed to pay for something that I did not even know was an option? Additionally, I explained that in spite of the fact that I had not been covered by the LCD for a brief period, I did not believe that I had ever signed a "waiver" of that coverage as the LCD was stopped and restarted by phone.

His resolution to the problem was to suggest that I talk to his supervisor, although he told me that he felt it would be a waste of time, because his supervisor was going to tell me the same thing he had just told me. I then spent another 45 minutes on the phone with the supervisor explaining the whole chain of events once again. He, too, kept insisting that according to my paperwork, I had not been paying for the LDW. I told him that if that were indeed the case, someone had made a mistake or worse, had deliberately misled me. Eventually, he told me if I could get the representatives at the office where I had rented the car to contact him saying that a mistake had been made, he would close the matter.

I then called that office and spoke to them. They told me they would look into it. I went in the following morning to see if there was anything they needed from me to pursue resolution of the matter and was told that they were contacting their city manager to get it resolved and someone would get back to me in a day or so. He again assured me that there should be no problem as I had paid the LDW. As of today, August 27, 2009 no one has called me back. However, two days ago, I received a second "demand for payment" letter from the "recovery specialist" that was much more strongly worded than the first had been. So, it would seem that no one at Hertz has followed up with the matter.

Just getting the test rental was the first one. No one at the rental counter knows what you're talking about when you get there to pick up the car that you reserved online. Once I got someone who knew, they told me I couldn't use a debit card, after the Sales department told me I could. Then, they told me I couldn't rent the car because after I fought with them to use my debit card, they ran a credit check and said mine wasn't good enough to rent a car. I had to call a friend to drive across town in 4 o'clock traffic to rent it under their name. I had to reserve 4 cars before I actually got a car, because as fast as you reserve them, Hertz calls you back and tells you to go pick another one because the one you reserved is not coming back when you wanted it as expected.

Once I drove the test car around and decided it was okay to buy, I wired $10,700 to Hertz's bank in New Jersey. That was over 3 weeks ago. To this day (August 12th), I still do not have my tags, Bill of Sale, Title, registration, nothing. The car still has the Hertz rental tag on it. I had to change my insurance over to the car along with wiring my money up there. So, what I have is a new car, insured by me, with my old tag number, but that tag can't go on the car yet. I'm driving around just waiting to be stopped by a police officer who runs that tag, thus causing my insurance to be cancelled which will snowball to driver license suspension and on and on and on.

I emailed every day, asking for a status, received a date of August 21st and an offer of a gas card for my inconvenience yesterday. Do not do this. I left out a lot because it's too much to type. Do not go through the torment and aggravation of this program. I thought car dealerships were bad. They are a dream compared to this program which was obviously launched prematurely with no forethought for the customer. Stay away from the Hertz Rent2Buy Program!

On returning from the holiday, I wrote to the company and they sent me a bill for 106 euros and some very blurred photos purporting to be of the damage on the car. It was so small I don't know how the attendant even noticed it. However, I thought, well, even though I'm a Hertz member, they will lose my business and I will just pay up. However, I find on my bank statement that Hertz has removed GBP159.31, without reference to me or my agreement, a sum half as much again as the account they sent and with no reference to any insurance company. There is something very fishy about this whole thing and I am going to take them to court if they don't reimburse the money they have stolen.

I was forced to use it on my trip from Boston, MA to my children town of Springfield, MA, 100 miles away. Having had a bad prior experience with this device, I choose to pay the toll cash, but to my surprise, the attendant told me that this device had already been activated and charged for, against my will. I continued the trip which would cost me a total of $13.00 round trip, instead, they charged my debit card/MasterCard $46.20 for the same tolls. I advised this company that if you don't reverse the charges, I would pursue a complaint with Consumer Affairs, and to seek support from a media, to alert future disappointments of customers that just like me will be victims of a scam on behalf of Hertz Rental Car and this partner company called PlatePass. So, I hope you elaborate a public announcement to alert such future disappointments of honest people like me. Thank you.

I wrote to Hertz on June 29, to complain about the exorbitant, totally unfair cost (I had filled up with diesel during the week, so, I know prices!) and the impertinent attitude of the clerk. Needless to add, I have not received any reply to my complaint. I have been overcharged by about 50 Euros and the attitude problem of the clerk added insult to injury.

To add insult to injury, upon receiving the final bill at home, I was charged for insurances I didn't request and tagged with a refueling charge when I returned the car full. After emailing several times and being on hold for nearly 45 minutes, I've been told that after researching the matter, the charges will stand. If I can produce a time stamped receipt to prove that I really filled the car up, then they will review the matter. Argh. I am done with this company for good. As I told the Hertz rep, I will walk, skip or crawl to my next destination rather than rent another car from Hertz.

Explaining to 2 different reps what the problem was, I had to stand there while they provided customer service to phone calls coming in when I was there first. The female who came and replaced the male who was helping me was short and rude. I was charged $15 for gas when I feel I should have not had to pay a dime for this inconvenience on my vacation. The female was short and rude. I was then placed in a horrible vehicle, not even comparable to what I had arrived in. The car was filthy and I had to ask if someone could clean it. She appeared disturbed that I asked and after the "cleaner" finished, he practically shoved the keys in my face with a rude "here". I firmly told the young man behind the counter, "You all need to work on your customer service big time!". He looked at me with a perplexed expression.

Angry, I walked out to the garage in which the car sat (they didn't even bother to pull the car out and face it toward the exit). Upon getting into the car, I noticed the gas tank was nearly empty and after driving out of the parking lot heading down the street, I realized the GPS (which was free to me in the Altima) was inoperable. Now very angry about everything and near tears, I went to the Airport Hertz location (believing they would assist) and the staff was apologetic, however, I was placed in another substandard car that's very damaged. The security guard suggested I turn around and have them resolve this. They then placed me in a brand new upgrade, SUV Nissan, and the rep stated she would give me $50 off. Sadly, though this vehicle was awesome, it was way out of my budget range - meaning the gas prices are climbing and this vehicle has caused me to blow my budget.

I asked, "could I have a smaller car until Sunday (California tags) and return to obtain an out of state car (which is what they said I has) to have due to my contract?". I don't think I will rent from Hertz and I have been told that I cannot settle this issue until I return to Washington because that location is who rented the car to me.

I have gone through emotional stress dating from 4/16/09 because I have called Hertz and have not got any good results. Nevertheless, I am being charged late fees on my credit account because of lack of results Hertz promises from 6/5/09 until now. Please help me.

When I got to Albuquerque at 6:01, the assistant manager tried to convince me that I could have noticed this at the time I picked up the car then moved to saying that I should understand that they did not see it either because they did not crawl under the car. I explained that they should have crawled under the car that they are required by law to provide me with a safe car. She did not back off of her contention that they were just ignorant, and gave $50 off my bill which she said was her limit.

I have pictures and now will refuse to pay the entire bill. This experience was unnerving and I would be hard pressed to get a car from them again. While I was returning my replacement car to the Albuquerque office, another potential renter (retired mechanic) checked out all the cars available and refused to rent one stating that the oil had never been changed in the car and the motors were filthy.

Five minutes later, he came back & said they found nothing & he even checked with the girl who worked that day in Lost & Found. He pretty much told me there was nothing they could do and the van was probably rented back out already. What upsets me the most is I called the day after I returned the van & no one bothered to return any calls, especially after listening or maybe not to the recording that I left that it's not a blanket or book; it's an iPod. How do you employ such untrustworthy employees? I knew exactly where it was but yet they found nothing. Granted it's my own fault for forgetting it but I cannot believe it took me 3days to speak to someone & yet by that time it's probably long gone.

Immediately, upon arriving in Oklahoma on 04-04-09, we received a warning signal that the tire(s) were not properly inflated. Later, that same evening, we received another warning that the oil needed changing. On 04-05-09, we called the Roadside Assistance and spoke with Sam. Sam checked the computer and advised us that the car should have had the oil changed before it was rented out. He further advised us that on Monday, 04-06-09, we would be notified by the nearest Hertz Rental, which was in Tulsa, OK, 45 miles away, at 9:00 a.m. and a new vehicle would be brought to us.

On 04-06-09, we were notified by Ann/**. Ann advised that the Hertz in Tulsa was not bringing us another vehicle and that we were alright to drive that vehicle. I informed Ann that Sam had advised that the vehicle should have been serviced and that I was not comfortable with the vehicle needing to be serviced and that we had to drive back to St. Louis. Ann stated she would call again and let the Hertz in Tulsa know my feelings. Ann called again and we got the same reply as mentioned before.

After talking to several people in the Roadside Assistance about this matter in the course of two days, we still got nothing but hurt feelings with no results. We were even told to take the vehicle to a designated place and have the oil changed. I found this not to be acceptable because, as I told them, our reason for renting a vehicle in the first place was because we did not want to have our own vehicle serviced. We would have been better off spending the money on our vehicle in the first place, after going through this ordeal. We even attempted to call the manager, Andrew, who rented the vehicle to us and like the coward he was, we kept getting messages that he was in a meeting or with a customer, etc.

We left Oklahoma on Wednesday, 04-08-09, with the oil life below 0 and thankfully enough we made it home safely even with the low tire pressure. We returned the vehicle to Hertz on 04-09-09, where we were met by Andrew and asked how Hertz could make things right. The damage was done; we refused his $50 off for a future rental and advised Andrew that under no circumstances do we intend to ever use the services of Hertz Car Rental again in life.

One month ago (3/09), I received a letter from collections saying that we owed $880. Hertz disagreed with the credit card ruling, never contacted me for nearly 2 years, and then sent this to collections. I contacted Hertz and asked why they didn't call and tell us of the error. They say they tried many times to talk to us with no luck. Hertz never contacted us - they are lying. They may have tried our credit card company, and maybe that is what they are referring to. But I don't answer the phones there and I don't expect my credit card company to be my answering service. Since I complained, they have been into our account and canceled our credit information. They seemed to have no trouble finding us for that.

The Spokane office scoffed at me when I called and said that they can charge what they want and we can't stop them. We have signed a form that says that the charge may be different from the estimate. I understand that. My question is when is the contract closed? I would have thought it would be when you sign a receipt and return the car. In any other business, that would be a reasonable assumption. But at Hertz, it is at their discretion. That is not acceptable to me. We are now in collections for $880. And they are threatening to ruin our credit. I guess this is Hertz's way of getting around disputes. Your protection with your credit card means nothing - they will just go around it. Obviously, I will never use Hertz again. But I think it is more than that. Hertz is committing fraud and getting away with it.

I just would like this matter thoroughly investigated as I was very misinformed about the charges. They act like they didn't care that the associate Rudy misinformed me about the charges. Please email me back or give me a call at **. Thanks and have a nice day!

On 12/23 at 5:00pm, I went to the location only to be told that they gave my car away because they had overbooked. This rental was leaving for Florida at 7:00pm that night - it was our Christmas present to my family. She told me that she had nothing for me and that there was nothing she could do. I called Hertz and was told by a customer rep that sorry they must have overbooked. I went down the line of other rental company and they had nothing until Budget said they had an SUV at which point I was desperate and needed a vehicle and not a car. The rental cost several hundred dollars more, and the gas mileage was certainly going to be a lot less. The car was filthy not having been cleaned since 12/17/08.

I have contacted Hertz but no response yet. I have also contacted AAA hoping that they will stop endorsing Hertz. I have also contacted Channel 5 consumer reporter Susan Wornick. This is not acceptable customer service, what good is a reservation with a company. This is the 2nd year in a row I have had a problem so shame on me for going back again - it will never happen again. The clincher is someone backed into the rental in a parking lot in Florida and took off and did not leave any info for us. They broke the bottom part of the tail light, no dent to the car or anything else. I did contact my insurance company and will still have to pay the deductible when the claim gets processed. Unfortunate but things happen. I feel very strongly that I should be reimbursed the difference in the rentals if not the entire amount for the inconvenience that this caused us.

We returned to the car rental drop off point just as the car was being returned from being washed. I checked the console but the camera was gone. There isn't a question of whether the camera was in the console or someplace else, it was in the console when the car was dropped off but was missing after it was cleaned, and that means that Hertz has an employee or employees who STOLE the camera. We reported the incident to the Mr. Cruz, Location Manager and to Hertz lost and found. Lost and Found closed at 4 pm on Sept 25th, the day the camera was stolen, per Mr. Cruz.

Shawn, supervisor of the employee who checked the car in checked with Lost and Found the next day and told us to file a police report the following day, which we did, but don't expect to see the camera or the pictures of the trip again. I despise a thief and hate to think that Hertz who we trusted for over 40 years hires employees who steal from their customers.

Moreover, it was disappointing that Shawn, the manager of the employees was not willing to question his employees or the car wash employees on Sept 25th immediately when the incident was reported and refused to question them the next day - instead, he allowed time to pass and then asked us to report the incident to the police.

The value of the camera is $595 and the photos, invaluable.

In three weeks I received final statement with ZERO balance. Called customer service to confirm that it is final and it is official. Confirmed and ensured. Being so comforted by generosity of rental company(cosmetic scratches of the rear bamper after all ), I didnt think of opening the case with the Credit card (Visa benefits). Two month later I received the BILL which contained $300 CAD for the repair? and $180 CAD Administrative fees.

I accurately replied disputing charges based on the above (overpriced repair and more than disputable administrative part). Instead of replying to my letter providing any explanation or even(!) remedy or apology for the mistreatment and fraudulent misinformation they keep sending same bill adding threats to send to a collection, etc.

Keep disputing but this soliciting predatory schema becomes more and more annoying. I'd rather pay, but don't feel it right.

At ten in the evening that night my husband calls while he was driving through Atlanta (I was in Charleston, SC by then) to let me know something was wrong with the car but it is still drivable. He said he called Hertz to trade it in but they wouldn't allow it since they did not see his name in the computer (his name was never entered as the driver). They told him that the only thing to be done was for me to meet him in Atlanta where they had a 24/7 Hertz rental and for me to make the trade myself and then add him to the paperwork.

Now how am I supposed to do that if I'm in Charleston and I have to be to work at my CONTRACT job at 7am the next morning! They also informed him that if he were pulled over the police could impound the car and leave him on the side of the road. I'm sure he even could have been arrested for grand auto theft!

I called and spoke with 4 different supervisors at Hertz and not one of them could change the information. They said I either had to do it in person with him present in Atlanta or wait until the next morning when the Greensboro store we rented it from opened. But by the time they opened the car would be due back! Absolutely no one else could make the changes. How incompetent!

Not once was I offered compensation for my husband to stay in a hotel and for the rental to be extended until everything was straightened out. They made a horrendous error and the only thing they did was send me $50 in coupons. Right! As if I'm ever using them again!

Immedealety, I went back, but the car was missing and I was not allowed to go and look for it and should stay behind the fence (part of the system ?)...someone from Hertz would do it.... I waited and after 5 minutes he came back, telling me the car wasn't there and asked me to follow him to an office(part of the system ?)... I did and waited for 5-10 minutes looking at the employe who was working at a computer. He could find anything and he shoudl leave.

Leaving the office, we found the or a similar car (part of the system ?) just in front and the employee ordered me to check whether the camera was in that car. The camera wasn't....that was all he could do. I could not fill in a complaint document or a lost object document. I could not get his name : Hertz does not allow it and just give me the name of isabelle with the words call her on monday. This was never seen (part of the system ?)...

I called isabelle on monday who wasn't aware about anything...the only thing she could tell me : your camera is not here. After a few days I have send an e-mail to Hertz in Belgium about this experience to complaint...no reaction, even if the automatique response promised to come back within 3 days. I called the reservation-telephone number and spoke to a lady who was so friendly to give me the e-mail of customer-relations....

I wrote an e-mail about my experience and made once again my complaint. After a week I got an e-mail back saying that there was nothing they could do...they had contact with Hertz in Nice, but nothing was found....they felt sorry...but nothing further...o yes! one thing they promised to send the camera back to me once he was found...but nobody has ever asked me what kind/brand of camera it was... on this remark : no answer. So, at Nice airport, but elsewere as well some people with very limited etics are working at Hertz ... even in the customer relation department...

Loss/Theft of expensive video camera with a lot of memomries on the hard disk... and indredible rude experience with Hertz...cusomers are clearly not important...even not at the customer relation department!!! something to think about when renting a car at Hertz

This female Hertz employee then proceeded to walk outside and do nothing as I continuously called the branch. When she finally answered, she said she had no time for me and hung up. My mother then witnessed her say more things in spanish while looking at my mothers direction. She demanded a credit card without looking up or smiling. She threw the contract and a pen at my mother and told her the car is "somewhere" outside and to just sign. No inspection was done. No service was even decent.

The lady at the counter made my mother totally have a bad day and later my mother told me she felt it was a hostile environment. She felt that the lady discriminated her and was acting racist by ignoring my mother's needs, speaking in a different language in front of her, and giving her such an attitude and poor service. This is not the level of service that we expect from a company that prides itself on customer service. Whether the issue was racism, discrimination, or just plain attitude, that lady totally threw away any credibility Hertz had with us out the door.

When my mother came in to extend the contract, she immediately recognized my mother and started giving my mother an attitude right away refusing to help extend the rental car just one day. Finally after my mother was getting angry with her another male counter rep had to step in and help my mother. He was at least very nice. My mother called me crying telling me how horrible the experience was.

I called the location again and asked Selene what is the reason she has to upset my mother so much, I had started with a calm voice. She immediately raised her voice and wouldn't let me speak telling me that she doesn't have to deal with me and that I am a waste of time. It was more of emotional damage. Not only would we never use Hertz Car Rental again, but we were scarred from this experience.

I dropped the car off, called customer service again and finally got an email from the manager (Tim Peiper) who said he was going to talk to me when I returned the car. He was disingenuous. Not once did he call or email to say he wanted to talk when I returned the car. Hertz customer service rep (Dayna J.) emailed me to tell me she understood Mr. P. was handling my complaint. Then a bill for $1400 showed up on my credit card statement. I could not tell what was for the tow and mechanics report and what was for the car rental. Both Hertz-Rapid City and Hertz Customer Service should be ashamed of themselves.

I have premium rental auto insurance which might cover some or all of the tow costs. At this point I am not sure. I was given an inferior car then what I expected to rent and was not treated well. It resulted in extreme emotional distress, negatively affecting the vacation that costs almost $2000.

Cost me $400 to rent a car for the same period. They had quoted me $164. If I would of not confirmed I would of showed up at their counter and had to pay them over $500 for the 8 day rental.

Staff was extremely rude - refused to call the police, pretended that their security surveillance cameras were not working, manager would not even give her name! We got the feeling that some of them must be complicit in the crimes on the parking lot! Ruined vacation and a very bitter feeling about Hertz at Nice Airport! Disgusting - can't even keep the criminals out of their company property! Watch out there! Should I take them to court for a professional negligence?

Physical damage - 10 000 Euros - lost! Stress of being stranded in a foreign country with no ID, credit or cash!

If you take the fuel option in advance, you pay .25 cents less than pump price. The only time you would get charged $6.99 per gallon is if they had to fill it for you. You could always fill it yourself and avoid all fuel charges.

What's all the fuss about? Just stop and put gas in.

At the end he simply forgot to mention that the car I have reserved also runs on diesel. As a result at a gas station I filled it up with regular gasoline. Fortunately nothing really bad happened to the car as its tank was still half full when I filled it with regular. I did not drive too far before I noticed strange sounds and fumes from exhaust. When I called Hertz service department the person on the phone told me there is nothing he could do at the moment. It happened to be Thursday May 1st, a national holiday, all shops were closed till Monday. Hertz does not have any local mechanics in Albi where I stayed so the vehicle would have be towed to Toulouse (about 50 miles) and I have to come to Toulouse to pick it up not earlier than Monday and on my own because as I was told it is my fault.

I do not see why Hertz employees ignorance to perform his duties providing full information about the car is my fault in the first place and now this terrible service would threaten to ruin four days of my vacation. Thanks only to great local people, the hotel host who helped me with French translation, a tow truck driver, and a local mechanic, who fixed the car on his holiday, in a couple of hours.

The mechanic charged me 126 euros, 60 of which went for the new fuel. Hertz charged me 135 euros for the less than five miles towing and doing nothing else. I have written to Hertz with this explanation and that I have reserved this car from Hertz and expected good services based on their reputation. I consider this as framing and requested full reimbursement for the Hertz extra charges (of 135 euros) and mechanic service (of 126 euros). All I have received from Hertz is a letter insisting that it is all my fault and not their attitude... practically confirming that it is their policy not to help people but trick them into some trouble. Can I dispute these charges with my credit card? Please advice.

This leads me to believe one of two things. One, is that Hertz is so completely poorly organized that they cannot invoice their customers correctly - but due to the size and volume of business they do I find this difficult to believe. The alternative explanation is that they are aware of the lack of accuracy in their invoicing process in hopes that their beloved customers will not recognize the error and approve and pay them the inflated rates.

The economic impact resulting from Hertz's is quite obvious. Their customer are losing money paying inflated rates and money is lost by continuously having to audit their invoices and make numerous phone calls to have the invoices corrected before being processed and paid.

We found the car and loaded up, but when we got to the gate and man there said that Paul's name had to be on the agreement - which made sense to me because he was driving (the person inside never said anything to me - like is your husband driving - we went back to the office and both signed another form (she did not give me another receipt totalling the cost) only the one I originally had which had the total cost at $65.73 that would be charged to my credit card and she never said anything to me about there being an additional charge - granted I would definitely understand the additional charge but she never said 2 words to me or to Paul -

I called Hertz when we got home and made a comment about this incident - the girl who I was speaking to - to put it bluntly - was just not interested at all in my complaint. To end this - you need to train your employees better - they need to smile! and to talk to YOUR customers and make them feel like they care! (Like you show on your TV commercials) The world is a hard place to be right now - with all the negative feelings and unhappy people! Make a bigger effort to have YOUR employees be happy no matter what! To help your customers - we are the ones keeping you in business - tell them that and that there job depends on them being happy!

Now we will have to use taxis if we want to go to any of the tourist attractions.

Distress, worry, and regret. The hair does not seem to be growing back. And I have a vet bill for $115. Meleleuca medicine applied at home helped to heal the sores and cost $20.

I was erroneously charged $809.62 for a service I did not receive at a time when our finances were not exactly fluid.

Now here I sit waiting for it to clear so I can pay back my date the money that I was going to pay for dinner and a fun evening, my first date in years and Hertz ruined it.

I have not been getting the appropriate upgrades for a full year and being overcharged for services.

I called my insurance adjuster and she called Xan the Hertz manager and he told her I was complaining about their cars! The simple minded manager did not realize I was on the other line and the adjuster was relaying verbatium everything he was saying. Finally he said to both the adjuster and me he would get me into a car for the insurance's allowed amount.

Behold, he found a car that fit the criteria that had been sitting in front on his lot the entire time. The car was filthy but after about three hours I left with a rental car and did not have to pay out if pocket!! When I travel I would not use Hertz if it were free and the only other time I used them the exact same con was tried.

After researching I discovered that Hertxz had charged my account for 6 extra days that we did not have the car. Numerous faxes withcopies of our return home tickets and boarding passes along with copies of my bank statement have been sent.

My work check is direct deposited and was completely non-existent on Fri 6/08/07 because of insufficient funds fees my bank had charged me becuse of hertz's mistake.

Upon return from my trip, I contacted Hertz and informed them of the situation. They said the insurance was optional and I did not have to purchase it but refused to refund the money paid claiming I had accepted the insurance. This is not an isolated incident as my aunt and uncle had the same experience on 4/16 when they rented a car from Hertz at the Shannon Airport.

This is an unfair and unscrupulous business practice to extort monies from unsuspecting tourists. Additionally, Hertz charged me in USD at a premium. As a courtesy, Hertz gave me a $100 voucher and refunded the conversion premium. In the circumstances, their response was unsatisfactory and other travelers should either be aware of this practice or Hertz should be forced to stop the practice.

I incurred an additional cost of $222 for the unwanted optional insurance. Hertz gave me a $100 voucher as an accomodation which I find unacceptable in the circumstances.

Late on the night of January 20th, during a rainstorm, a tire blew out on the vehicle; so, after exchanging the tire with the spare the following morning, on January 21st, I returned the vehicle to the agency at their suggestion and wrote a full report. The agency assured me there would be no problem of any charges.

Upon returning to the airport three weeks later, the manager, Eleazar, informed me that Hertz was demanding payment of $60.00US for damage to the tire. Anxiously on my way to a plane, I agreed to the charges, more for the sake of expediency rather than out of any sense of obligation. Subsequently, my credit card was charged $499.48 for that problem. Ive been assured by Traci of Hertz Customer Relations in Oklahoma City that that is fully in keeping with standard practices of the car rental industry in most countries.

$500.00 seems a wildly unreasonable amount to pay for such a small item. Its difficult to imagine how Hertz arrived at that sum. It might have been reasonable if all four tires had been damaged. I understand that tires are more expensive in Mexico than in the States, but surely they are not the price of a round trip ticket.

In the meantime, the charge overdrew my checking account and my bank deducted $9.00 from my checking account to transfer money from my savings account to cover the overdraft. As of today, 3/14/07, my checking account has still not been credited by Hertz. I called the billing inquiry number and after being on hold for 12 minutes, I finally got a representative. She told me that she did not have any record of any requests from the Manager about crediting my account. She said she would credit my account $128.52 for the $119.52 overcharge and the $9.00 bank charge, and it should show up on my bank account in 3 - 5 days.

My bank account was overdrawn and I was charged $9.00 by my bank. This also deprived me of $119.52 when I have bills to pay.

As far as the payment, my insurance company was to cover the rental for the first 30 days and my auto body shop the remaining 6 days. Upon return of the rental I called and let the company know that I was on my way and that I was just picking up some gas. I was told by Brent, the manager to not worry about the gas and to bring back the vehicle and he would cover it a $2 a gallon. I arrived, and dropped off the rental, Brent let me know that I was all set.

The next day while trying to use my credit card I was denied. I found out that Hertz made unauthorized charges on my credit card after it was made very clear that the card had been take off file because they made an unauthorized charge on accident early on. When I called I got rude, and unhelpful treatment from the local Hertz office.

After numerous phone calls Brent let me know that my insurance doesn't cover the taxes for the rental. This was not true because I contacted both Geico and my auto body shop and they said that EVERYTHING is covered (minus gas) during the time of the rental. The auto body shop felt bad and sent over a check to Hertz to cover the tax charge of $160 that was supposed to be covered. Brent told us it would take a couple of days for the money to be refunded.

After waiting a week with no refund I called the main office in Oklahoma and they let me know that they haven't received any of the $1700 from Geico or my auto body shop. Still today, I have yet to receive my refund.
They were paid (now double paid), and I want my money back.

If a rental agent offers extras, make sure to get it in writing. I shold have known better, but now I'm stuck with a $102 gas charge.

I received pictures of the damage at to me it looks as though someone tried to pry open the gas cover. The cover did not look damaged and it looked like more than a door ding.

I have tried to report this to the BBB and suddenly the move it to another BBB and then I contacted the new location and they have no record of it. It seems lost.

I cannot help but feel like this is such a huge scam. The credit card company didn't seem to care much and sent me the paperwork to cover this, but we all pay for it in the end.

The car drop off area at the Kalispell airport has no security and someone could have easily come up after we checked in and tried to pry the cover open. How can I be responsible for this?

The damage estimate for the fuel door was over $600. Plus with fees and loss of use, it come to $1,014.75.

Common business practice is for the clerk to walk the customer around the car to make sure of the prior damages match those indicated in their records. However, this Hertz clerk only showed them to me on the diagram, negligently skipping the physical walk-around process. As told, I went ahead and inspected the rental myself. Indeed, I found an additional damaged area around the trunk and went inside to tell the clerk.

Without further verification, she immediately circled the area according to my description, and wished me a pleasant trip with the rental. I declined the rental damage waiver.

During my possession of the rental, I traveled strictly within the Vancouver city boundary and of total of only 72 miles. I did not hear or see any suspicious sound or damage. When I returned the vehicle on the 3rd day, the inspector found a minor chip (about 1/2 of an inch) on the windshield and Hertz thereafter has billed me $310.62 for the chip. I disputed the damage at the Vancouver airport location. I argued that due to the inprofessionalism and rushing of the clerk when I took out the rental, I was misguided and misinformed as a consumer.

I received no helpful assistance from Hertz as to where to look for the damages and therefore, failed to thoroughly inspect the vehicle for any minor detailed damage. What's more, the lax treatment of the Hertz clerk that night toward vehicle damages leads me to believe it could very well be that the windshield chip was already there prior to my taking the vehicle off the lot, only that it was missed by both Hertz and myself.

Due to errors by Hertz I not only lost two days of a short vacation, but also spent money on a hotel, food, and phone calls that I would not have spent had Hertz provided me with the car I had reserved.

The consequences are an extra $1748.24 charge for something I had specifically declined, namely unneccesary insurance.

The consequences of this not following industry standards are global and will impact many. Essentially Hertz is expanding profits by using their own rules to classify cars and thereby giving the customer less than should be expected while relying on auto industry standards. This would be like the beverage industry using a 1 litre bottle while describing it as a quart.

I got no special instructions what to do in the case of emergency caused by the snow storm. Fortunately, my family and I were able to made it safely to Frederick but had to dig about an hour through the snow to get on the driveway. At this time from the radio announcement it became clear that it was not safe to get on the road anymore.

Many of Fredericks roads, including our Morrow Way got completely blocked by piles of snow. I telephoned the Hertz office the same day to let them know that I'm here and the car got blocked by snow but it was closed. The next morning it turned out that Mr. J. Doll wants me to pay for the extra day and disregards the circumstances. He insisted the car should be delivered on time and was not concerned about safety. My attempts to explain were burried in a fruitless discussion. I am deeply dissatisfied with such a service that I find dishonest and disrespectable to its customers.It is not clear yet how much I am supposed to pay extra since the car is still blocked. Minimally, I am obliged to pay an extra one-day rent, which is ~ $48. It could be up to three times more than that.

A day later I received a call from the local Hertz manager wanting to know where the car was. Finally it was found in the airport pay parking. I told her that the Colorado Springs Hertz folks had been told about the car and given the keys. The manager advised me that the Hertz offices do not talk to each other and that the office in Colorado Springs had simply thrown away the keys and called no one. She said that was standard and that this type of thing sometimes happened.Now, Judy has been charged $860 for the rental car. The charges apparently include an "upgrade" fee of nearly $100 for the change of cars during the contract. They also, I understand, include charges for a locksmith to make new keys for the car, since the Colorado Springs office did not return them or notify the local office. While I am faily sure that the fine print in the contract specifies that these charges may be made, under all the circumstances I feel that Judy has been treated very poorly due to Hertz company policies. This outcome has worked a very serious financial hardship on Judy.

The charge had to appear on the contract Stephanie accepted when she rented the car. It's important to read those contracts carefully before driving off.