Hertz Reviews

Hertz knows there is an epidemic of car break-ins in California, but not only did they charge me over $1,200 for my two week rental, but the car window was broken and they want me to shell out the extra $300! The woman at the counter practically forced us to get extra services for the car...$150 toll charge? DO NOT USE HERTZ!!!

I was traveling on Amtrak 3/14/23. The train was cancelled due to a train derailment and everyone needed to find a way home. I immediately got on my app and reserved a one way car. It went through. I checked in through the mobile app and as a Gold member I was allowed to go to the lot and pick a car. I picked a car and couldn’t figure out how to start it and then decided I wanted an upgrade. I went inside and was going to get an upgrade but the agent noticed it was a one way rental on same day. The agent stated it was up to his manager’s discretion if he will allow it because they don’t do one way same day rentals. The manager comes in looks at me and is advised of the situation. He says no it’s not allowed. I said if it’s not allowed why was I allowed to check a car out and charged. He said “the system “ doesn’t read their policy so allows it.

Rented from Hertz/Uber location for several months with minor rocky patches. Particular occurrence with engine warning light, 2021 Rouge, vehicle maintenance needed on a Friday afternoon Feb. 24, 2023. Could not reach rental location many attempts by phone, unable to leave message, called vehicle control to at least inform (Hertz) of situation. Made appoint with Firestone on Friday for following Monday, Feb. 27, 2023 for repairs. Could not return vehicle to rental location as business closing soon. Saturday and Sunday location closed. Vehicle was at address as stated on rental agreement during the weekend.

Took trip to AZ with long flight and another 2 hour drive to hotel when we picked up the car. Sales rep asked if we wanted additional insurance and we said no. I usually check but we were tired and had a long day. Discovered he charged it and we signed as accepted, now they won’t refund cause of the signature. We should be able to trust their reps and worry about our vacation not their lack of honesty.

I booked my rental on Priceline and paid for the daily insurance provided by Allianz. When I went to pick up my rental, the Agent said I had to take basic coverage, which came up to an amount that was more than my rental plus insurance that I had already pre-paid! I told him I had already purchased coverage but was told that it was "required" upon pickup. Now my rental had changed from $161.00 for 3 days to almost $425.00 for an economy car! Do not select Hertz as an option because the "upsell" will cost more than what you think!! Never again!

After renting a car from them in October, I got an email months later from Hertz saying I have incurred traffic infractions while using their vehicle...in August. Not only did they give my personal information to the traffic authority so they could start harassing me with letters to pay tickets that were not incurred by me, but Hertz also charged me a fee for this service. I thought an email or phone call will clear this up quickly. My multiple emails and phone calls were met with responses along the lines of: "Pay your tickets or fight it in court. This is not our problem".

STAY AWAY FROM HERE! Hertz Car Rental - Tallahassee International Airport (TLH) scammed my husband and me out of $228. On 2/4/23, we arrived to the Hertz Car Rental - TLH counter on time and had an ** older woman (not sure of her name) help us get our rental car. We signed for the rental car, had a great trip, and returned it on 2/6/23.

Reserved the van and received confirmation. **. At the rental counter, I have been told the car is not available. What is the point of a reservation? Worked on all 7 family members' schedules and spent thousands of dollars and flew thousands of miles to find out our reserved car is not available at the counter. Simply not acceptable. Very disappointed.

Hertz representatives at this location specifically act like it's their daddy's shop and nobody is watching them. They yell at customers and use bad language. If you go there you don't sense any level of professionalism as if it is not an actual corporation with managers and employees. Even through email they are very likely to ghost you and never reply. They rarely answer phone calls. All of Hertz representatives are bad at that location and they usually gang up on customers and got each others back for good and worst. But the worst one is a guy called Jacob **. I don't know if he still works there. I even once wanted to make a complaint and they refused to let me speak with a manager.

After reserving a 12 passenger van a week ago now they can tell me that everything was sold out, already having a reservation number, to he honest it is horrible service. I do not recommend anyone to rent with this company.

A week ago, my mother had triple bypass surgery. I couldn’t take off until February 17. I went to Hertz on Courtland Street; I arrived around noon; just my luck there were no cars. I’d like to really thank the two representatives there (Brandon and Kendal). They took extra time, called around, until they found a car. Not only, did they find a car, while I waited but they went and got the car also. In Atlanta, sometimes good customer service is hard to find. But the guys at Hertz on Courtland, in my opinion went the extra mile for me. And I can’t express how appreciative I am, having a sick parent is very stressful, I’d like to thank Hertz for not adding to it, at this point, I’m not renting cars from anywhere else. Thank you, Hertz, Brandon and Kendal. You don’t know how much this means to me and my family. Sincerely, Vern

returned my car early and was approved for a refund of the days I did not use the car and never received the refund. Customer service agents can provide 0 answers as to why this happened. They said they only care about their company policies.

Rented a car through Expedia. the cost was supposed to be around $250 dollars for the week. Hertz ended up billing my credit card $1950 for the week rental, an extra $1700. Most shady underhanded business practices I've ever experienced.

If I could give a negative star review, I would. Hertz had charged me additional fees and for gas after I returned it with a full tank. They have inappropriate billing and business practices. Take your business to an alternate vendor. They want the customer to have the burden of proof, and their customer service is terrible!

I was charged $155 for using PlatePass. Rental was for 1 week and 2 days. They charged me the $70+ dollar twice. Was told it was all inclusive. If I didn't use it they would charge me the toll plus $10 per toll for processing. This is an absolute scam!

I booked a car rental online and paid in full before pick up. They charged my credit card an additional $195 for insurance and other products I did not ask for. They would not refund me or even let me speak to a manager. The car we reserved was also not available at time of pick up. Don’t ever use Hertz!

I used Hertz to drive from Chicago to Nashville in the midst of the Southwest flight cancellations that occurred during the holidays. To begin my experience, they were out of rental cars when I arrived for my scheduled reservation, and I had to wait an hour before receiving my car. I then returned the car the same day of as I had rented, and filled up on my own, as I had explicitly said to the staff member confirming my reservation. My final receipt included a rental return two days later than my real return, with a full tank purchase. I have now called Hertz three times asking for my refund, and each time a different service member has said it will be done in the next week. I am still out over $400 for charges due to the staff negligence - hoping to receive a refund soon.

Extremely disappointed! I had booked a Tesla a month before our rental date for my husband as a Christmas present. Hertz was aware of this and very accommodating saying they would even give us an upgrade to a Tesla Y for him as it is a present. I thought this was very kind. HOWEVER, when we arrived we were given a Tesla 3 (which is fine...not a problem) but it only had 48% charge. It had only 48% battery on it and we were planning to go to Banff straight away. We were told we could get there and have 8% battery remaining. I am definitely not taking that chance in the winter. If there is an accident or a traffic hold up then we are stuck on the highway in the winter in freezing conditions - this is an extreme safety issue they put us in. (Rental companies rent vehicles with a full tank of petrol...of course they should rent a vehicle with a full charge.)

Online they never addressed the charges. Full amount too about getting the rental until last minute when I got there when I’ve had it reserved over 24 hrs. It was only supposed to be $380 not $500 / 700$.

I picked up a rental at Nashville International Airport yesterday to drive back to Chicago. Trunk full of my clothes to move home. The car broke down in Kentucky. It took over 6 hours to get assistance. Then, they picked up their car but the Lyft driver never showed. I’ve been billed full price for a vehicle that is no longer in my possession. The total cost is over $870. I would think if there’s an infant and 2 other children in the cold, we’d get picked up before the car. But, NO!! This is my first time renting from Hertz and it will be my last. They have no regard for your job, livelihood or things that are required of you to keep a business afloat. They just don’t care about anything but their cars. They knew that car was leaking fluid when they rented it to me. It’s disheartening and I’m figured with the level of customer service they’ve provided. I'M PISSED AND WILL NEVER DO BUSINESS WITH THIS COMPANY EVER AGAIN!

I have rented from Hertz in the past and didn’t have any issues but this past rental was something that couldn’t be ignored. I picked up a rental that had obviously been smoked in and cleaned. When I got the final charge on my card it was astronomically higher. Thank I anticipated and that’s when I looked at the invoice that was sent afterwards and saw the fee. I had to call them and request them removing the fee as I don’t smoke. They removed the fee no questions asked, which makes me think they have on file that the car was already flagged as a smoked in vehicle. Felt shade and weird but I let it go cause it wasn’t a big deal and they refunded it.

The reason why I am writing this review so late is because just now we got done with this situation. Hertz is a terrible company, no wonder they have so many legal problems. Back in April I went to San Antonio, I booked a car online and pay my reservation at the Airport, like all the car rental companies, you pay when you get the car. I returned the car with no issues and everything was fine, a few days later I had an extra charge for $199.93, I called them and they said it was the insurance charge. There was no reason for me to pay actually more for the insurance than for the actual rental and also no reason to pay insurance since I have my own.

Stay away from this company. Landed at LAX at 9 pm and took bus to this rental facility. Made car reservation 2 months in advance. Got to Hertz and they had ZERO cars available. Was told it would be up to 3 hours before a car would be available. Guess what - 6 hours later of standing outside in the freezing cold until 4 am and still no car - Called an Uber. My estimate is there were at least 100 other people standing in line all night. Absolute JOKE of a company. Hertz Corporate can suck my you know what. Their moto is "let's Go." Well I say Hertz can "let's Go" to HELL. Never again Hertz. USE ANY OTHER CAR RENTAL COMPANY.

Worst experience I had renting with them.. first they gave me an unsafe car to drive (bald tires), spent all day calling for a solution, they replaced the car later but I wanted to extend the rental but their website didn’t work to extend vehicle, the location I was trying to get the vehicle extended, they told me I couldn’t do it in person had to be in their website which never worked. After driving back and forth the same lady who denied to extend vehicle in the beginning, the next day she did the extended the rental, when she told me I can’t do it in any location.

Hertz SHV airport car rental. When I arrived at the Hertz car rental with my reservation the employee named Schniedine informed me that she had no more cars. Soon as she said that I immediately thought how can this happen and I had reservation, she immediately apologized but by that time I was steaming with anger and about blow my cool and say something not so nice. But when I look at her she seemed very apologetic and sincere and that made me react in a calm way. She then immediately said, "I will help find you a car" and that she did. Schniedine shown nothing but professionalism and incredible customer service, because how she handle the situation, I will consider using Hertz in the near future. Schniedine Should be recognize for her amazing customer service.

Rented from Hertz Raleigh Durham Airport. Returned the car the next day and later discovered they billed me for two days + extra hours + fuel refill option! No help from customer service or the specific location! Stealing from me and my company!!!

I was a participant in the Uber driver program where they provide new Tesla Model 3 to Uber drivers. Upon rental we had to pay a $200 refundable deposit. This fee made the price jump from $400 to $600. The waiting time to rent was 8 hours!! I came back the next day and was sent home because only one person was working and at 5 pm they close regardless of who is in line. Long story short upon return of the vehicle with no damage or problems, I even had it washed, I have not received my deposit back, and have emailed customer support who is lousy as they keep saying they need time to look into it. It’s been 6 months. Don’t do business here, Hertz in Alexandria Virginia will keep your deposit, and ignore you afterwards. Monthly rental $3000.00.

Killeen Tx, Stan Schlueter. Cars are 2-3 years old. The first one I got from them smelled like ** so badly I was terrified to get pulled over. They knew it had this smell but waited for me to get there, go through the rental process and open the door to see if it would be a problem. At that point, "It's the only one we have so keep it or wait for another one," after my ride already dropped me off. Second rental broke down on day 2. That is when I found out that Hertz does absolutely nothing to assist with this. I had to arrange the tow.

I rented a car from Hertz where I arranged to pickup from Phoenix airport on a Wednesday afternoon and drop off in Las Vegas on Saturday morning … I paid $332 when I booked … After traveling from NJ we get to a line where there is over 20 people waiting in front of us and only 1 member in site.. After about 2 hours I was helped and a guy kept trying to upsell me and when I said no to a Mustang he told me I was lame.. Annoyed by this time I suggested he just get my car … He told me I had to wait for that vehicle longer and again we waited 30 minutes when a manager said car was ready and we finally then get in a dinged car which no one told us we would need to report when we were exiting ….

I’ve never left reviews for any company before. And I have never considered writing a negative review. There have been times where I’ve come close to doing that, but I also understand what it’s like running (or managing) a business and have never wanted to be "that guy" who goes off on a place of business. But after dealing with Hertz, I feel I owe it to the public. Once I’m done writing this review here, I will post it on every website and app that allows reviews. Once that’s done, I will contact the Better Business Bureau as well.

I had rental through State Farm. Which they cover the whole cost. Hertz pulled my last $200 out my account. And when I called to asked why the lady said she didn’t have enough information to tell me so they will refund me. This was my money for Thanksgiving for my family. And my doctor appointment money. I had to wait 6 months for this Dr appointment and now have to cancel and can’t get the medicine I need. Now I have to wait 5-7 days past Thanksgiving and I have to reschedule my appointments that I need. This is so unfair. Now I can’t cook for my family..

Hertz is the worst! Rented a car from Atlanta to drive to Alabama with my family of 6. One hour into the trip the car started to make a noise like the space shuttle was taking off. Called Hertz 24/7 roadside assistance, they said drive the car to this airport 1.5 hours away for exchange. I said, "I can't I am going to a wedding, that's why I rented the car, I will miss the wedding". Hertz says, "Very sorry, nothing we can do, we can't come exchange the car for you, it's drivable. But, a Supervisor will call you within the hour to see if we can accommodate".

Hertz charged us for a supposed travel violation that occurred on our vacation - $57 administrative fee for processing the violation. We called them and There was no evidence of the supposed violation. This is FRAUD.

I recently completed a rental with Hertz. I initially made reservation for 1 week and 4 days, however a few days before the end of my rental I called to extend my rental for another 2 days. However, when I returned the car and got my receipt, Hertz has instead charged me for 1 week, 5 days, AND 5 hours. Mind you, the hourly rate was 75% of the daily rate, so it is ridiculous that they decided to charge me $240 for what they claimed to be 5 additional hours, instead of $65 for an additional day. When I called, the staff told me they would correct the charges. 2 weeks passed and there was no refund. I called again and was told that "the system determines how they compute the charges and there's nothing we can do about it" and basically they couldn't even explain exactly how they determine whether to charge an hourly vs daily rate.

We had a prepaid rental at Hertz though Priceline at Birmingham airport. My husband's pick uptime for his car was 7:00 but his plane was delayed and he arrived at Hertz at 9:30. However Hertz was closed up, without leaving any signs/notes for its customers and did not give the neighboring rental company any information about it any potential customer pick ups like rental cars typically do if they need to close early. Hertz is supposed to be open till 11 according to their website and customer service, and the other rental car companies next to it. Both Priceline and myself were unable to reach Hertz for any help. My husband had to do a last minute rental with another company.

I returned my car on time. I later learned I was charged a $50 cleaning fee. I asked for an itemization of what they did to warrant such a charge and the clerk told me Hertz could use their own discretion and I was not owed an explanation. I rent cars several times a month and mistakenly decided to give Hertz a try. Customer care number: **

The Hertz car rental at 40 Lee Burbank Highway, Revere, MA goes above and beyond to help. They certainly saved the day for us. Unfamiliar with the area, we had mistakenly gone to the Hertz location at the airport. Because we had booked through a third party, the man at the window was unwilling to help us and told us we had to go to the other location, but that it would be closing in less than 30 minutes. Understandable, but he did not give us their phone number or offter to call them for us. We were obviously stressed about what we would do if we couldn't get there in time being that we had to contact an Uber and we did not know our way around the airport to even find the pickup area.

I recently rented a car from Hertz for my trip to New York. This was by far the worst experience I've ever had. I've been a gold club member with Hertz for many years. My experience with them was so bad that I will never rent from them again. There were so many surcharges added on to my rental that I would've been better off flying to New York and buying a car while I was there. I see why they are losing business and they need their doors to closed for good. Do yourself a favor. Do not rent from Hertz.

In July I took the first trip I had taken in 20 years. I rented a car from Hertz. The staff that helped with pickup were absolutely amazing! However, the drop off was a joke. We took the car back, turned it in, and left. Pretty soon I was alerted to a charge above and beyond my agreement with Hertz. I called and they said it was a cleaning fee for "smoking" in the car. I explained to them I did not smoke in the car. They said they would investigate and get back to me. They sent me an email saying they had reviewed and it was found I had returned the car as I had picked it up, minus a chip in the windshield that I told them about at drop off. 2 weeks later there was still no refund for the extra money taken, I as a single mom who had to save for a long time to go on this trip did not have this extra money and was in the hole with my bank.

Hello, I recently rented a car from Hertz from the Denver Airport location. When I went in to pick up my rental car the attendant asked if I wanted insurance and I clearly said "no". When we got our bill we were charged $41.99 per day for insurance. I called customer service and they said they could not reimburse me for those charges, even though I told the attendant at the time I did not want the insurance. I don't know if this is a simple mistake or an attempt to fraudulently charge customers, either way I am very unhappy with this situation and I will never use your company again and I will let everyone I know that this is how I was treated by your company. I was charged $167.96 for something I did not ask for.

My one star is only a reflection of the service I received from agents that were cornered into a system that is fundamentally broken. My rental began in a dirty car that smelled of smoke. We were in such a hurry for an appointment that we had to take the car provided. During the course of our rental we got a flat tire. Of course, these things happen and I don't blame Hertz for this. However, there was no spare provided and when I contacted Hertz all they could offer was to tow the car and share that I had to go back to the airport to get another car. The directions provided were that all I had to do was to put the car key under the mat in the passenger side and I would be fine. You would think so, but that didn't happen.

I had a reservation for 9 am this morning and I arrive only to be told that there are no more cars. How is this possible? I've never had this happen to me before and I had to use the car to take a family member to get a medical procedure, as I live in the city and don't have a car. There were 10 cars in the lot and there were 4 people after me who got cars. So, not only am I out of a car, but I am out $20 because I had to take a taxi back to my house. Is this how you run a company? I've never been more disappointed in a company in my life; we agreed to a social contract: I give you $ and you give me a car. I will never use Hertz ever again and I plan to tell my company about this experience, as my company contracts with Hertz.

BEWARE of #HERTZ in #Ireland. We rented a car at Hertz after reading several reviews thinking that if something were to go wrong we were at least dealing with an American corporation. That was our first mistake. On arrival at the airport they said we didn't have rent the larger sedan and charged us an upgrade fee. We did rent the larger one. I have the proof. Then they said we didn't have the damage waiver so we added that, along with all 4 drivers. We asked if we could return the car to another location and said that was not a problem. There were lots of Hertz in Dublin. Upon returning the car at a Hertz location the clerk said we did not have the right insurance and charged us over $1000 for a small scratch on the car. I argued, but was late, and decided I would deal with it later since I had my receipt.

I reserved a vehicle on Hertz's website, for 7 days, using a credit card. The website made it seem as though the best deal would be to prepay. When I picked up the vehicle, the rep said they would refund me for days not used if I returned it early. I returned the vehicle 3 days early, but the rep was unable to complete the refund because I had prepaid online. He said it's best to go directly to the local office instead. They typically hold $200 on your card and charge you based on the number of days used. I was told to call the Hertz 1-800 number.

I've been a loyal Hertz renter on corporate and personal trips for more than 10 years, but after this last incident, I'm taking my business elsewhere. They just don't get that the experience is more than just the car. I've had several instances where the car wasn't clean, where I was inappropriately billed, and the latest where my CC wasn't processed correctly, so in place of calling me or emailing me (they do this daily with marketing offerings), they decided to send an invoice via snail mail and then subsequently to a collection agency.

Customer service is **. They answer phones and leave you on hold but never pick back up until you get tired of waiting and hang up. They don't help when it comes to getting the car you paid for. They laugh in your face when you're trying to solve a problem they've created. They waste half your day sending you from location to location with false information. They tell you to do their job because they'd rather not make phone calls. Rented one car, unfortunately blew out a tire. Paid $267 for that. For an endless tirade of phone calls at 4 am waking me up, was told I would be getting a replacement of the car I rented, they wasted half of my day saying they would do that, but did not. Gave me a ** car I hated from the beginning that was not at the same price range of the one I rented and bothered to do nothing else after I complained plenty.

We were prepared for a $202 rental. We pay for it on the website. When we got there they charged double that. I found it terrible that this company uses it so dishonestly against people who are in an unknown location. We arrived in Austin at night, a place we had never been and ended up paying for the fact that we were alone in an unknown location. This is dishonest, this is dirty. I will never use this company's services again and will tell everyone about my terrible experience.

I rented a SUV for my friends as they were coming for a vacation. We were spending a week on Grand Manan. The 2019 Terrain apparently has electric issues. So car wouldn't start but also wouldn't shut off. This happened Wednesday. Wednesday and Thursday spent 8 hours on phone trying to get some help. NOTHING!!! Suggestions absolutely nuts. Riding with tow truck to Nova Scotia. So Friday I called my brother to meet me in Black's Harbour Sunday. But car wasn't towed until Sunday. Actually on the same ferry as I used.

Hertz is awful company for rental cars. They gave me a car that smelled **. In addition, when I came to return car back at Decatur, Alabama with a full tank of gas, they charged from my card for gasoline and still didn’t want to figure out with this, and threatened to call the police, if I don’t leave here right now. I still haven’t solved the problem and haven’t returned the money back. I don't recommend Hertz.

Left a phone in a car and within minutes tried to contact office to retrieve phone. No way to speak to anyone in the office. Followed all procedures to file a claim. Phone tracked to office. Still no response as to how to retrieve phone.

When booking my trip to Sedona, Arizona, I accidentally booked a Hertz rental car at the Camelback location in Phoenix. The airport was able to help me change the Hertz rental car pickup (paid the extra taxes and fees for renting from the airport). The drop-off location was still listed as Camelback but Valentin was able to help me so that I could drop the car back off at the airport location and not get charged any extra fees. I appreciated that he helped me since I made the mistake of booking the wrong Hertz rental car location.

I would not recommend anyone utilizing Hertz rental service. They use bait and switch tactics. I prepaid for a rental $449. The agent this will be the total cost as long as car is returned on time. I returned the car before scheduled time then was charged an additional $548. I called customer service and they basically said, "Too bad. You were informed and listed all the additional charges and taxes." They could care less about their customers and have no solution.

Never prepay for a car since if you need to return the car before they will never refund you. I will never ever recommend Hertz to anyone given my past experiences. The previous time, on Xmas eve, they closed their office and had to call an Uber to get to my final destination. They never refunded me before or after.

My family was delayed by the airlines in June 2022. When we arrived late at the counter at Hertz Geneva Airport, they would not honor our contract. However, they used all the information from the same contract which was plainly in their computer and provided exactly the same vehicle....The catch?....Instead of $1500 for 2 weeks, it was $4600. No apologies - No sorry about your delay - just TAKE IT OR LEAVE IT!! Since no other rental company had any cars available, we had no choice but to sign the new contract if we did not want to be stranded at the airport without a car!! We signed the contract and advised Hertz that we would be disputing this practice with both Hertz, and with my VISA Company.

Issue with my son’s rental. 1- He reserved a car for one day and picked it up on August 1, 2022 in New Haven Connecticut. He tried to put the deposit on a separate credit card which was not allowed so I had to put the entire rental on my credit card and add him as a driver because he was making a one-way trip to Virginia on his own for grad school. We were told that the $200 deposit would be refunded when He returned the car.

Hertz Dollar Thrifty charges $25 for early return. Check your bill. They overcharge millions a day. That is probably one of the reasons they filed chapter 11. They actually paid a software company to write software to steal.

Hertz is no longer the top car rental company! They became fraudulent and scam!!! This was the worst car rental experience I had. I rented for 14 days. But due to personal issue, I need return the car just one hour after I picked up the car. I was getting into their store and asked first before I decided to return. After confirming I just need paid for one day and would get the rest 13-day money back, I did it. HOWEVER, right after I returned the car, front desk guy told me I need to call Hertz customer service to check the specific amount I will be refunded. Then I called Hertz Customer Service, then they told me they would not refund me because they already charged me. Then the rude customer service just hanged up my phone. I called in again and they hanged up again!!!?? OMG, HOW RIDICULOUS AND FRUSTRATED! Isn't it!!?

I rented a car through Hotwire to be picked up at the El Sobrante Hertz for 2 nights and one day. Hotwire quoted me $220 and charged me for $33 for protection. When I arrived to pick the car up from hertz I was then Quoted $356. I was double charged for protection for hotwire and then hertz. I even brought the car back at 8am rather than 4pm as well as had gas in it. No discount for bringing it back early and with gas. They also told me to speak with hotwire about refunding me for the additional protection. $400 for one day and two nights. Do not rent from hertz. It’s a ripoff. I also got stuck with some cheap Car. Never again will I give them my business.

Rented car through Priceline using Hertz. NO MENTION of any cancellation fee on Priceline website so imagine my shock when I have to cancel a reservation a month prior and I am told of $100 cancellation fee. Hertz customer support person even admits this policy cannot be seen on Priceline website. I will NEVER use Priceline or Hertz again. I am so sick and tired of corporate ripping off consumers. When will this stop??

Rented a SUV from Memphis Airport. Two day rental = $547 for two days. Fine. Midway during the rental, needed to add 1 additional day. Price changed to $1882.65. No joke. What kind of fool you take me for? Will be driving two hours round-trip to return the car tomorrow morning. Got an additional day from their competitor for only $150 for one more day. Nicer car too. Will never rent from Hertz again. And will make it my mission to tell everyone about it.

I booked a reservation through the telephone which I have phone recordings to prove as they told me that they had a car ready for me when They picked me up from Firestone where my vehicle was being fixed due to an accident. I am a single grandmother. I literally don't have very many people I can count on. They told me they would pick me up at Firestone so I called them an hour in advance to make sure everything was still a go. They told me my car was not in yet and it wouldn't be in until after 3. I told them that was fine that I would come in a little bit later to make sure everything was good.

My husband was golfing recently and his car was hit by someone who did not leave a note or take responsibility for the damage. We had to use our insurance to have the vehicle fixed and so we were already out our deductible of $500. We had to rent a vehicle while our car was being fixed and used Hertz. Teddy ** in Johnston RI was our contact. This man put us at ease as soon as we met him. He assured us he could help us with our claim and that the rental would be fully covered under our insurance. I felt he had our back and sure enough he did! We now have our car back and everything went so smooth. Hertz and Teddy made this a much better experience than expected! Super nice guy!

Updated on 09/07/2022: This is an update to my previous review of Hertz car rental: We still have not received a phone call from anyone in hertz’s customer service department, almost 2 months since our trip from Denver to Washington DC. I would suggest anyone looking for reliable, fair car rental not look to hertz. Customer service receives a zero from us!

I returned a vehicle to Hertz on June 16th, 2022. Then 40 days later, on July 26th, 2022, they charged me a $350 cleaning fee. I attempted calling the Oakland airport Hertz where the car was returned and was hung up on 3 different times. I then called Hertz customer care and was told that they can't do anything that I have to call the return location to dispute the charge. In no way shape or form should they charge a customer for anything damage/cleaning related 40 days after it was returned. There is no way to prove which of the many renters may have caused the damage. When I asked for the photos as proof they claimed that they are not allowed to share that information. I would steer clear of Hertz at all costs.

My daughter and I made reservations at Hertz rental. 2 DAYS THE Hertz stated we were good to go and to come back this morning to pick up our car. Before running the debit card, I did not say anything about a credit check or card. Red flag already. You get there the day of, they do not have to type of car you requested. AT THIS POINT TO GET THE CAR YOU WANT, they run a credit check and tell you you can not rent, after you give them your card. Do not rent from Hertz, the associates are clueless and the fine print is definitely a scam and ripoff as many have said prior. The company does not care about your complaints. Nothing will change.

Their website hasn't worked for me all year. Each time I waste effort trying 3 different browsers, and It behaves differently in each one. If you call their phone number to book a car, they want to charge $25 more per day, and will not give you the price on the web. This is how they treat their Gold Card Members. I am a web programmer by trade, so I know how to get websites to work. But Hertz.com is a basket case. Trying to book by phones gives you someone in another country with no power to solve your problem. Also, they don't care if they get bad reviews.

Rented from Hertz at Richmond International on July 16, 2022 to attend a sudden funeral in Charlottesville. We got on the interstate and as soon as we got over 50 mph the car started to shake and made a loud noise as if a wheel was about to fall off. We stopped to see if we had a flat. Nope. Because we were late for a family dinner, we kept going but slower. After the funeral, we exchanged the car at the Hertz facility in Charlottesville, which shares an office with an auto body shop. The building is surrounded by broken down cars and the office made us feel like we were in a third rate garage. Although we called ahead, it took 45 minutes before they found a replacement vehicle.

Updated on 7/25/2022: Received what appears to be an automated reply on 7/13, saying the same garbage. States that no adjustment can be made, because I pre-paid online. Hertz is an international company who is not honoring its advertisement to Veterans and the public should know. Today I will contact Channel 10 news.

I called to reserve a car in San Diego to attend my son's military interment and honors ceremony at Fort Rosecrans Military Cemetery. There were 5 of us flying in from DFW. When I received my text verification I saw that we could not return the car until 6am and our plane left at 7am. There would have been no way to get all of us checked in at Hertz get the shuttle to the airport and check in for our flight and clear security by 7 am. So I called back within the hour after making my reservation to cancel. They told me no problem that I would receive a refund on my Credit card within two weeks. It did not come. Called again they again told me it would be in two weeks.

Overcharged us for a rental car. Was quoted 38.38 for rental and was charged 135.00. Called customer service and they were no help. Asked for a manager to call me, he was from some foreign country. Couldn't understand most of the ** script he was reading! Never rent from them NEVER!!! Was given a reservation code and Hertz is not honoring price!

I had small trouble with my car and they was unable to help me at all, really mismanaging, I was on phone for +18 hours to get my help but in the end I was requested to find my own help on my cost, so I would not recommend it for my friends even when it's cheaper. It's not worth!!!

Returned rental with full tank of gas and gas receipt, even took photo of dashboard showing full tank. A month later I get a letter from Hertz stating the car was returned empty so they charged my card $120! This is a company wide scam. Shameless dirtbag company. Stay away.

So let me start by saying I will never use Hertz again.. We picked the car up Thursday in Philly and by the time we made it to the airport we was calling complaining.. We was told to drop it off at any location but every location either was closed or didn’t have cars.. We made it to our location and still no place to switch the car out at.. And to add insult to injury we are on the road back and the back passenger tire blows out..due to lack of the company upkeep on this car.. We call the roadside emergency number just to be told that we didn’t have insurance (which we are fully covered) so they were charging for AAA..

When I went into Hertz I’ve realized that the pay now option that I’ve agreed to was not actually pay now. It’s a actual hold on your account that resulted in me not getting my car due to them charging a additional $200 holding fee and yes it has to be on the same card. So be aware I was also charged a $100 cancellation fee because they refused to deduct the $400 until they get the $200 holding fee so be ware. The billing department is a dead stock so don’t waste your breath. I hope somebody see this as a potential lawsuit. In addition if you return the car at a different location a inner city fee of $160 will be charged to your account without you knowing. This is very sketchy business.

NEVER prepay for Hertz! In fact NEVER rent from Hertz!! The only reason I prepaid for 8 days on a rental car is because the car movers said it could take that long to deliver my car from where it was shipped in Washington state. Well they delivered my car to Phoenix in 2 days, so I returned the Hertz rental car immediately after my car was delivered (SIX DAYS EARLY!!). Because I made the mistake of prepaying, Hertz will not refund me ANYTHING for the six days I did not use. This is nothing but highway robbery, and I will make it my business to tell ALL of my friends and colleagues about how Hertz is perfectly happy to rip them off! NEVER use Hertz!!

I rented a car in Madrid. I looked the vehicle over before I took it off the lot. No visible signs of damage. When it was returned the agent went right to one specific area of the vehicle on the front and back door's driver very close to the windows. There were paint imperfections visible UNDER the clear coat. He tried to tell me that this was damage to the vehicle that I had caused. I argued with him and he then went on to another area of the driver's door where he claimed that there was damage. I took a picture of the alleged area as did he. ABSOLUTELY nothing showed up in the photos. He then ran his finger over the alleged area. There was a rough spot on the clear coat but it was invisible to the naked eye or even the camera.

First, when they bring me the car, they don't do a walk around to show all the dents on the car and cigarette holes in the seats so I took my own pictures so they couldn't try and charge me for that. The car smelled of smoke so every time my kids and I would get out of the car we smelled and had headaches. I couldn't extend my rental online unless I wanted to pay $250 so I had to create a new reservation, for $125 BUT that meant I had to go back in and start a new reservation and add another $200 deposit... so at this point, I have $400 deposit.

I rented a car for two days at the Hertz location on 181 West Washington Street in downtown Chicago. I paid $288.53 at time of reservation. When I picked up the car I added lost waiver damage which would bring the total amount to $342.51. I picked the car up at 3pm on a Friday and brought it back at 2:30 pm on a Sunday after hours.

Be very careful here. I rented a car with Hertz, made my selections, and got my GUARANTEED rate. My car was at a location with NO agent, just grab and go. When I got my receipt, added charges for insurance, airport fees, etc. Over $500 more than my quote. Look at your receipt and DEMAND to speak to a "live" agent before you leave. TERRIBLE customer service. Will NEVER rent from them again.

Seniors citizens beware. I picked up my granddaughter to stay us but she had to go home early. Hertz refused to give me a full refund. I begged customer service telling them we are on a fixed income and just help. No sympathy, "just not our policy".

I rented a Ford Mustang Convertible from the Sanford, Florida airport. I drove to Daytona Beach ("the World's Most Famous Beach"), but after driving for 2 hours, I realized it was far too small for a family of four. I called to exchange the car, but after spending 30 minutes waiting on hold and being transferred to computerized prompts, I gave up. We decided to take a quick walk along the beach before returning the car, but when we got back to the car, the key fob wasn't working.

Worst place to rent. Don’t maintain their cars. One that I got had someone smoked inside. It had cigarettes ashes and lighter in between driver seat and center console. I call the company to complain. They created case # and told me to bring it to airport rental, I drove about 26mile to get car changed, when I got there Manager at LGA Mohammed refused to change the car.

I have been a long time Hertz Gold Rewards member and I had accumulated several thousand reward points in my account. I recently tried to use those points for a rental in July 2022 and I noticed that my reward points were gone! The customer service agent explained that because I did not have any rentals in 2021, the points expired. Once I had a paid rental in 2022, they would consider reinstating my reward points.

Me and my wife went to Kona Hawaii for vacation and had a car reserved from Hertz at the airport .When we got there we could not rent a car because they would not accept the perfectly good card we had reserved the car with. They left us without a vehicle. Were very rude and unempathetic. It was a horrible experience. Thank God for Budget rent a car next door or it would have completely ruined our vacation. Budget had us in and out very quickly with a nice car.

I recently rented a car from Hertz in Tampa Florida. I had an urgent issue with the key to my vehicle. I called customer service many times and waited forever on a wait line. I texted the number for customer service and got return texts that someone will call back as soon as possible. It took 11 hours for someone to actually call me. I have text messages throughout the day telling me that someone will call soon- so this documents their disrespect and incompetence. While I did not have a life threatening emergency, it is inexcusable, disrespectful and disingenuous to treat a customer this way. To boot, the person who actually called me 11 hours later, exuded apathy and insensitivity. She only made me even more disappointed in Hertz. I will never use this company again.

Worst customer service I've experienced in a long time. It is impossible to get anyone on the phone from the specific rental location (not an airport lot). Once I finally got a hold of someone, the call center employees do not give you a chance to explain yourself, rather they talk over you and simply recite scripted answers to whatever problem they think you are having. They are not accommodating to their customers and are totally unhelpful once they have your payment. Once I get my car out of the mechanic's shop, I will never use Hertz again.

I had booked at Union Station for a trip to Washington DC, which was cancelled by Hertz (via email) the day before my flight. I called Union Station and they told me it was due to a lack of cars. I then asked what I should do. I was told to book at Reagan airport (the airport to which I was flying). When I asked about the difference in rates, they told me to contact a manager at the airport and that they could honor the rate that I had. I tried the airport number several times. It rang and rang with no answer. I booked a car at the airport at the increased rate, expecting that the manager would assist me when I picked up the car.

I decided to use the Uber/Hertz program for a side job. I rented a Hyundai Kona electric, a 2021 with over 41k miles on it. I ran fine for one day. I charged it and it wouldn't start up and common issue with degrading batteries from what I read. I get a run around from customer service they said they would tow it within a few hours, next day I go back it is still there. I have it towed to a Pep Boys, notified the owner in advance of the problem he said that is fine, he calls me back and says, "We don't do that," that he was mistaken.

Avoid Hertz and rent your car with another company. I rented my car with Hertz 3 times and all 3 times my experience got worse and worse. First experience I paid in-full for a SUV and when I arrived I was told that they didn't have any SUVs and that they could only offer a compact or minivan without a refund for the extra I paid for an SUV. My second experience was when I returned my rental I was charged a late fee of 2 hours not because I brought the car late but because when they checked in the car it was hours after I originally returned it. Luckily I took pictures when I returned it to prove it was brought back hours before they claim I did. Even with those pictures I had to fight with consumer service to get a refund for the extra charges. My last experience is by far the worst.

I have rented cars from Hertz for 20+ years and while customer service has been declining for a while, this is the worst experience I have ever had! A normally high rental cost around $60/day was escalated to appx. $325/day creating a bill in the thousands for a car that was older and smelled of smoke. I was billed for gas regardless of the fact I had already filled the tank. I would have discovered these billing issues before I turned the car in but the check in team was too busy and told me they would email me a receipt. Now the customer service department won't do a thing to help except offer some points. This is the worst customer service ever!

Have never had a issue with Hertz before till this past month…I was renting 2 cars for a trip to Disney. I rented the first car online and could not rent another online so they said to call them and they would honor the price I paid online. That did not happen. When I called to rent it someone else said they could not honor the price. So I put in a complaint to Hertz and they got back to me and said since then the price had gone down. To call the reservation department and they would take care of the difference..I called them and I was suppose to get a $80 refund. NEVER happened. Called back again and got someone else and they said they can not refund anything and to cancel the reservation and they can start from scratch..

Online I rent a car online, I book a car for one week. I got a email and showing I have to pay for total of $1150 including $159 for insurance and damage to the cat, at 7 am I get to Toronto and I have to pick up the car, but I have to pay for the car $1750, and already car insurance charged my $159 for same car but Hertz charged me again. Please not trust any of those companies (Hertz and Allianz), they are not Trustworthy at all.

I picked up my rental at Dallas Love. I had booked the vehicle through Priceline and fully paid my bill with Priceline. There was no issue with pick up and drop off, but when I returned home from my trip, I received a hefty bill from Hertz, for many optional insurance coverages which I neither asked for, nor explained about. When I contacted Hertz to complain, they passed me on to the location and after many calls, they promised me a manager will contact me and sort it out, which they never did. It's a rip off scam they are running with insurance which cost me more than rental costs!! I will never rent from Hertz again, ever. Very poor customer service.

Hertz has shady business practices, I rented a car through a third party (Wisecars) with a voucher of $851 and was told that the voucher would cover the cost of the car + insurance and any remaining would be charged to my card. I thought that this was fair, so mistakenly took the insurance, and allowed for them to put a $200 hold on the card. To my surprise I later see a $800 charge on my account, when I emailed their customer support initially I received no answer for over 5 business days, their expected was 3-4 business days. Wondering if there was any resolution, I then used their text support. It took over 30 minutes for their "live support" to answer, so I called as well.

I pre-paid a rental for a vehicle. Showed up at the appointed time and place and was told that their computer was blocking the rental of that specific vehicle. They said there was nothing they could do and to call and have them cancel the reservation and refund my money. They told me it would be 5 to 7 days. It’s been 12 days and still no refund. I called him several times and there was never management available to speak with, ever! I asked them that is their policy to take the customers money and not provide a rental and they said it has happened before. The last time I spoke with him which was two days ago they said a manager would get back to me that day. Of course, there was no call.

I had booked a car for the Sarasota airport (SRQ, 4/18/22 for a week), as a Hertz Gold member. After 40 minutes of being shifted from one person to another at the outside counter, and with 3-year-old twins screaming after a flight, it became clear that there was no car available. Or, if there was one, I wasn't going to get it. I finally said "forget it," and left. No apologies. No concern at all from the employees. I am not sure what is going on; Hertz used to be pretty good.

Hertz left me stranded at 12:30 am at Hartsfield Jackson Airport in Atlanta. I PREPAID for a car. What's the point to make a reservation and prepay if they don’t keep the vehicle for you? They sold out of cars! They didn’t keep one for me even though I made a reservation and prepaid for it. What’s worse they just shrugged their shoulders and didn’t try to resolve the problem. They didn’t even refund me. They gave me an automated, revolving customer service number to call. The next day I called and got a partial refund. Now I have to call back in a few days to get the rest of my money refunded. Never again with Hertz!

So I reserved a car for April 19, 2022. Went to pick the vehicle up. They gave us a Jeep even though the reservation was a 4 door sedan. So I complained. They gave us an upgrade. Still not what we wanted. I reserved what I wanted. They was short cars. Not my problem. So I took the car. It had dirty windows. Was not cleaned out at all. Even the change oil light was on. All this took about 45 minutes before I finally drove away. I was a little late. They charged me 2 hours fee of 65 dollars. Fine it’s understandable if they didn’t mess up so much. I called the number to speak to an representative. She told me, "The charge is staying. You are paying it" after all their screw ups. So because they decided I would have to pay 65 dollars. Not a lot. That’s not the point. I’m a returning customer that rents all the time so they lose out on 100s of dollars for 66 dollar late fee. They're horrible and the reps are out of the USA. Like Indian it sounds like.

The car itself was fine. Following the rental, I was charged for a road toll but was not notified of anything and I only noticed it because of the charge on my credit card. I went to their website to find out more information and it could not find my reservation record nor provide me with a receipt. After spending 2 hours trying on their website, I finally just sent an email into the abyss. I received a reply stating I had incurred the toll fee and that they also charged me a fee that was 250% of the toll fee. The lack of transparency is terrible and it should be much easier to find out what the additional charges are after the fact. I will not be using Hertz again.

A deer was hit in my Hertz rental and my insurance paid for the damage. My deductible is $250 but my final fee is $513 due to the unnecessary fees they charged. There is no reason for these additional charges. And they are difficult to get in contact with. I would answer the phone and no one would say anything, when I missed the call they wouldn’t leave a message. They had my email as well but somehow obtained my mother’s phone number and continue to harass her. They didn’t even give me the option to pay with a credit card in the email I finally received, they told me to mail a check. They assume I have the funds available. I wish Enterprise had vehicles available at the time I needed the vehicle.

Rented a car from Hertz at San Diego Airport April 16, 2022. Did not choose the fuel purchase option and filled the tank less than one mile from the Rental Center when I returned the car on April 19th. There was NO ONE AT ALL in the area where the cars are returned, no indication as what to do and no one in the nearby kiosk. So left the key on the dash like the other confused customers, and the gas receipt in the console. When I received the receipt via email a few hours later, there was a fuel charge: FUEL & SERVICE $.416 PER MILE $9.99 PER GAL F $66.56. Also stating that the tank was completely empty!: NOT FULL 8/8 OUT 0/8 IN.

My advice Don't pay in advance! I asked the clerk at the Palm Springs Airport when checking in if I don't use all my days of car rental if I can get a refund. He said of course. I ended up not using 5 days of rental and after countless hours on the phone and emails I did not get refunded.

I rented a car from Hertz in early February 2022. I was originally quoted at $62. I dropped the car off on time. But the local office was not open over the weekend. They charged me over $300. I called the local office. They told me it should be only $62, but could not make the changes themselves and I should call the corporate number. When I called the corporate number, the customer service person was obviously working from home. They had very loud music and what sounded like a party going on. They told me multiple times to speak up because they couldn’t hear me over their loud music. When they finally turned off their music, they told me they would submit it back to the local office to verify that I returned it on time. They said it would take several weeks.

9 .00 pm - Expected call back - none. 9.15 pm called again to be told - you did not send your documents- which I did at 13.45 pm and we’re confirmed by 15.23 pm by Hertz. 22.00 - obviously missed the birthday dinner and very upset friend to be told we don’t know when we can get the car. 23.05 pm called by hertz to be informed everything closed and you will have no car unless you can get to Abu Dhabi airport in 30 minutes to collect (40 minutes away) - arrogance is now passing the comedy status.

With the Covid situation and limited rental car availability, Hertz is taking advantage of customers and charging outrageous rental prices of $150+ per day. I travel quite a bit and have never paid $650 for a rental car for 2 days' worth of usage. Please utilize other rental car providers.

I rented a car online...I opted out of insurance coverage as I had done dozens of times before. I arrived at the airport and was told that I either had to have an "insurance card" or pay for insurance. I pointed out that I had paid for a car w/o insurance, had never been asked for proof of insurance at that time or in any prior rental "experiences", and was never even issued an "insurance card" by my carrier. Tough...no card or extra insurance charges...no car.

I had reserved a car for the end of June. Today (Early April), when the decision to hold my mother's celebration of life ceremony was rescheduled, we had to cancel our trip, Hertz charged us a $100 penalty for canceling more than 3 months in advance! But, it was in the agreement when I reserved the car, I just missed it because I was focused on type of car and best deal. Make sure you are paying attention to the details on cancellation fees!

My quote on the receipt is $576.04. My credit card charge is $879.67. I didn't receive any receipts or breakdown of charges in the email. When I called and asked why was I charged over $300 more, I was told it was because of the cleaning services. $300? The car was pretty clean. We didn't eat inside. We moved some boxes and baskets. Yes, there were some bugs on the windshield and a layer of pollen but...

I rented a car from this company and when I arrived to pick up my car no one was there to issue me the car, I was stranded for 3 hours along with 6 other customers that rented from this company with no answers. We all reached out to corporate for answers and have yet to get a response. We ended up renting from Avis and helped us out after being completely ignored by Hertz. I will never rent from this company again just like I won’t get a response from their side. When I returned the car to Avis I walked over to hertz and spoke to the manager on site where I was informed that “I was just spinning my wheels and I am wasting my time trying to get in touch for an answer.” Horrible customer service and horrible service overall leaving customers stranded in a city they are visiting for vacation.

Hertz. The worst company to rent a car from. I have been robbed an extra $977.00 for a rental that was supposed to cost $377. I want my refund back!!!! Who charges $1354 for a 4 day rental???? Not even a luxury car costs this!!!! #Hertzstealsmoneyfrompeople

Worst experience ever! Do not ever rent a car from Hertz!!! We had a mechanical difficulty which was reported immediately. We set up an appointment with the location twice to pick up the car but they did no show up. Few week later, I received a call from the branch. He told me that the reason for the mechanical issue. Is that I put diesel in the car instead of gas!!!! I have been driving more than 30 years and knew what I was doing!! When I told them that this was impossible he told me that I signed the rental agreement and that they have the power the collect the money even if I didn’t do anything.

Waited for over an hour just to start, received vehicle dirty/disgusting, had couple defects during the trip and Hertz reps are nowhere to be found. Came back from the trip, reached out to several numbers and sites stating the issues with the vehicle. Long story short, no response, and vehicle is back on the road.

I asked a business I was visiting at the Sanford-Orlando airport to arrange for a rental car. I asked to have a compact or subcompact car for two days. When my wife and I arrived a we drove off. It was about 30 minutes down the road when we arrived at our motel, that I looked at the contract. I was flabbergasted; I was being charged $258 per day! I was being charged an additional $125 for delivering the car from the airport terminal to the business on the airport, about 1/2 mile away. Total rental charges, including taxes: $716.

We filled up gas near Hertz in Vancouver airport (March 24 08:02AM) and return the car right away (March 24 08:13AM). They charged us 270.75+tax. We tried to contact to them via phone/website many times, unfortunately, we could not even get an answer or reply. No one takes care of customer's questions. We rented cars with other company, never happened like this.

I rented a car in Santiago in the Dominican Republic and was ripped off. The initial quote for 3 days was $165 including insurance. When I returned the car they said I was a day late and they charged me for 4 days and the charge went from $165 to $577. (Sun afternoon to Tues evening is 4 days to Hertz) I called customer service for assistance and they said sorry about your luck but they can do nothing. I asked to speak with a manager and was denied and the call was terminated. NEVER RENT A HERTZ CAR OUTSIDE OF THE USA!!!

Beware!!!! Leave customer in the dark with the legalize boilerplate in rental agreement. Rented and prepaid a month in advance for six day trip in South Texas. Since I used husband's credit card when paying I couldn’t rent the car when arriving to airport. Even though I had PREPAID!!! I tried to use other methods rebook, other credit cards. Nothing no help, only option was to rent a car at $350 per day!!!! I can’t afford that even though car waiting for me on lot. Of course somehow they didn’t have ability to help me though I was stranded for six days. BEWARE. Laura **.

I made reservations for a car with Priceline for $193.63 for 4 days. Online for a pickup at 12pm. Two hours later I call the desk and changed it to 3pm. Without telling me Hertz change it to $468. Not once was I ever told of this increase. When I picked the car up I told them the confirmation # and my name. She asked for my credit card and then my signature. She handed me the keys and paperwork package. I was in a hurry and never looked at it for a couple of days. That was the VERY FIRST time I knew about the price change. Very deceiving way of doing business. After 3 hours of telephone calls I was told because I change the pickup time that was why the price increased by $274.63. My confirmation # **. Hertz will never see me again.

I had reserved a rental car and at first it seemed like a breeze. They told us to take any car in the gold member area and we thought “Oh how easy and convenient!” Then as we tried to leave the airport, they told us that they cannot release the car and that we have to go back inside and talk to the workers to release. From that point on, we had to struggle between talking to the workers at the desk and calling the customer service number for 1.5 hours. They were not able to release the car because I had made a reservation under my name and used my husband’s CC even though he was with me. We had to call the Hertz customer service number to change it, but the workers at the airport still couldn’t release and we had to call the customer service again and back and forth.

I have been a loyal Hertz Gold Card member for many years. I rarely rented from any other company given the company's helpful phone assistance, the pick up and drop off process, and overall dependable vehicles and rental experience. I have to say after the company emerged from bankruptcy, still the largest rental company based on vehicles rented, I am completely fed up with the current rental experience. A few weeks ago I rented a mid-sized car to be picked up at the Hertz location at the Phoenix airport on May, 20th of this year. I rented the car for seven days with a scheduled drop off at the McCarren Airport in Las Vegas on May 27th and the total cost was supposed to be $1,065.

BETTER THAN OUTSTANDING! Hertz never stood out for me as my main car rental company. Somehow a couple years ago I ended up at the Farmington, Beaverton location for a local rental. For me it ALL comes down to customer service. If the service is great I am willing to pay a higher premium. Imagine the service being OUTSTANDING and the PRICING Competitive, what a winning combination. I have to say what really makes this place special is the agents and especially their manager, Stephen **. Stephan makes it very clear that the customer is important and he knows exactly how to take care of business, being creative when necessary to make it all work. He has a way of leaving each customer satisfied. He understands how to build loyalty and future referrals.

How can they charge a 5% fee for the pleasure of speaking with them on the phone?! Their prices are higher than most other companies already! One trip, as a Gold member, I picked up my car... And couldn't get out of the garage because all the employees had left! I even updated my airline flight information that I would get there at 12:05 am... They couldn't wait FIVE MINUTES? I was stranded and had to get an Uber to get to my hotel. I have not had good experiences with Hertz whatsoever.

Hertz is very unprofessional and a rip off! I never heard of a car rental agency not giving a refund if you cancel your reservation. I reserved I a cargo van to rent for 2 weeks due to my insurance company misinformed me about coverage for car rental. Once it was corrected and I found out I was covered. I informed Hertz and asked for a refund. They declined my refund. This was a large amount of money. Therefore I feel like I was robbed because they have my money for a 2 week van rental I am not using! I turned it in the very next day, and received nothing back. I was told to send a contact form to corporate via their website. I did but received no response. Hertz is anti American in their business practices and a total rip off!

I rented a car from Hertz online for 1/27/22 and 1/28/22 and prepaid via my debit card. I was driving to from Oregon to California for my sister’s funeral, a 10 hour drive. On the morning of the 27th I hadn’t been able to sleep the night before and wanted to get on the road by 6 am, but Hertz doesn’t open until 9 am at the office in our small regional airport, AND the only employee didn’t appear until 9:10. By the time I got on the road it was after 10. I drove 30 minutes, and decided that it was not safe for me to drive with no sleep, so I returned the car and bought a round trip plane ticket.

I made a reservation and took Uber to the airport to pick up the car. When I arrived Hertz told me they did not have a car for me. They did nothing to honor my reservation. I wasted time and money (2 Uber trips) because they would not stand behind their reservation.

I rented a car for 2 days and ended up paying $300 with all the extra fees. The lady at the counter barely spoke English so it was hard to understand a word she was saying so when I get my agreement emailed to me all these charges were attached. I called about it but because I signed it was nothing they could do. Note to self ask for someone else at counter or make sure I get a paper copy to read before signing ugh.

Would give (-1) star if I could. Terrible services. I would never recommend this place to anyone. Absolutely terrible experience. There are many other places anyone could go. I personally don't think the service can get any worse!

Worse experience with their billing department ever! Almost 90-days later and they are still billing me even though I have confirmed with my credit card company that the payment was correctly processed. A dispute was sent with supporting documents to the address listed on the bill and it was sent back (Not Deliverable As Addressed).

Horrible experience with Hertz! I made car reservation few days ahead and when I showed up to pick up the car was informed they do not have any cars. The clerk was quite arrogant and totally didn't care. Luckily Avis was around the corner and took care of me. Stay away from Hertz!

Back in December I had a trip to Tulum, booked the car and when I arrived they told me that the car that I've booked was no longer available and to call customer service to get my money back. I called and NO ONE answered and through their website initiate a claim. NO ONE HAS ANSWERED ME IN 3 MONTHS!!!! It was 1,200 USD and they STOLE it. I initiated a claim with the bank. Their customer service is the worst I've seen in MY LIFE!!!! RATSSS.

ZERO stars if I could. This was absolutely the most disgusting rental car I have ever seen. We rented a suburban to travel with my husband, 2 kids and in-laws from Orlando to Santa Rosa, FL. This was during Covid so all of the cars except ours had a sticker on the window indicating they had been cleaned and sanitized. Ours did not. As my husband was driving to pick us up at the hotel, he noticed a weird smell but couldn't see anything right away.

I picked up my car in Cancun Mexico alone at 230am February 3rd 2022. The car I was given was squeaky and would not go into reverse properly or without a fight. It was a dangerous car. I made it to my destination and spent half of the next day exchanging the vehicle. I contacted customer support on February 11, 2022 to be offered a gift certificate for Hertz. I declined and asked for different compensation because I hardly ever rent cars and am not sure how I feel about hertz. She told me she couldn't do that so I asked for a supervisor and was immediately told there was none available. I told her I'll wait, after a 30 second hold she told me the same and arranged for a supervisor call back. No one ever called me back.

Rented a car in Oklahoma City and drove to College Station, Tx. I returned the vehicle to the designated location listed on the contract. No Hertz business at the location. It was a Sunday morning. Called Hertz and spent the next TWO hours either on hold or with agents that had no idea what to do. Eventually I solved the problem myself by taking the car to a Hertz location in town missing my church meeting. They did not have a drop box so I had to return the next morning to drop off the keys. The lady that helped me was equally frustrated as she has for TWO YEARS tried to get corporate to fix the address issue. I simply want Hertz to fix the problem so that others do not have to waste hours of their time returning a vehicle.

Consumer, Hertz will not adjust the rental agreement if you need to return the car earlier. If you need to extend the rental agreement Hertz will adjust the agreement. Hertz will lie about the additional hold and charge your card the full amount as a hold. This is not a good company to do business with- They practice taking advantage of the consumer- spend your money elsewhere!

Hertz is on its way to disappear as a company. You can always tell this will happen when a company abandons and ignores its most prized customers. I am a Hertz Platinum. I recently had a rental in Mexico and then had an issue for which I needed help. For here, the issue doesn’t really matter. The Hertz website was not functional for several days to address my issue. I wrote to their executive customer service; no answer. Almost a week later, I escalated to their manager of customer service; the message was read; no answer. Almost another week later, I escalated further to their EVP of customer experience; no answer.

My legally parked car was hit by another driver. The car was no longer drivable. The only place to get a replacement was back at the airport. Hertz arranged for a taxi to take me, but explained that I would have to pay $180 and then get reimbursed at the rental counter. After paying and going to the counter, the agent looked at me like I was from the moon when I expected a reimbursement. I was told follow up with customer service. Three months later, I'm still not reimbursed. I've been lied to by multiple people and past along on wild goose chases. They have no integrity.

Good Afternoon, I know this complaining is not going anywhere but I need to put my head on my pillow and have a good night sleep and so far every time I think about what had happened I start crying... My name is Magna ** and I had a pre-paid reservation with Hertz (#J**) for a GMC Yukon (or similar) at a Hertz location - Welton, CO for January 14th - 19th, 2022. On the day before my reservation, I called the Hertz location to confirm they would have a car for us... I know...it doesn't mean anything but as a good person, I call to let them know we were coming... On January 14th (my reservation date) my husband and my brother-in-law, who also had a pre-paid reservation for the same type of car, went to the Hertz Welton office to get the cars. My brother-in-law got his but when it was my husband's turn they realized the reservation was under my name and I was at the hotel with the kids.

Agreed to a price of $220 to rent a car at the Lisbon location from Nov 24-Nov 26 inclusive of tolls. On December 1, I received an additional charge of $31. So, I contacted Hertz about this charge via phone in December 2021. They created a ticket and said they would email me with a response. On December 26, 2021 I received an email from Hertz stating that I would receive a response in 10-14 business days. After contacting Hertz via email on January 12, 18 and 21, 2022 I had not heard back until today - January 24. In this email, the associate said they will need...10-14 days to investigate. I have not received a receipt for this unknown charge made after we returned the vehicle in good condition and with a full tank of gas. Nearly two full months after the charge, they remain entirely unable to even tell me what the charge is for.

To whom this may concern,

My flight into California was moved from Long Beach Airport to LAX. When I rented a car from LAX, I told the aide that it was possible I may need to return the car to the LGB location just 20 miles away rather than LAX depending on where my flight back left from. I was told this would be no problem, but upon doing so I was charged an extra $100. Be aware that they will look to screw you any way they can. Definitely the last time they get my business.

I made a reservation for a rental car with Hertz. I signed up for the "Manager's Special." I got a Chrysler Pacifica that has the "Gold Star" cleanliness guarantee sticker and the car was filthy, inside and out. I tried calling the Hertz office at the airport where I rented it, and no one ever picked up the phone, day or night. I had no time to bring the car back to ask for an exchange. I went online to fill out a survey and attach photos to report the filthy car, and was told I would receive a response--but never did. I ended up having to extend my rental by two days and was charged for those two days more than the total I was charged for the original five days. Needless to say, I will never rent with Hertz again.

I was charged a $400 smoke cleaning fee that I now have to dispute with my credit card company. I don't smoke, it's nasty. This is a completely fabricated charge. I recommend using a more honest rental car company, don't take your chances with Hertz.

Before you signing your name on the agreement, be sure to check any additional items Hertz put in your rental contract. They would not tell you. It would be nightmare to dispute because Hertz just put you on the do not rent list without letting you know. You make reservation with Dollar or Thrifty or Hertz, your reservation is confirmed. However when you come to the counter, the agent can not rent the car to you, you are trapped. They would give you a number to call to remove the list.

Hertz provided us with a faulty vehicle, which broke down, stranding my pregnant wife and me. We followed all of their requirements, called roadside assistance and proceeded to the airport after being assured they would "take it from here." Even though they provided a faulty product they have charged us nearly double our contract price for not returning the car fully fueled to the agreed upon location, which was impossible given the car was not functional. Hertz has been unable or unwilling to help us resolve this. My business and I are currently in the process of developing policy to not rent from Hertz and would highly recommend people select a different company.

I found myself stranded in Los Angeles the day after Christmas due to the chaos of flight cancellations. I needed to get home to Seattle since I had a pet that was alone and we were in the midst of a winter storm. After spending two days in the airport trying to get a new flight I decided to rent a car and drive home. Keep in mind I am a woman who was out alone trying to get home. The clerk at the counter told me I had until Friday to return the vehicle. I showed up Thursday to return it and I was told I was late. I had to drive roughly 17 hours to get home in winter weather conditions which led to me making a few stops that slowed me down.

Do not rent from Hertz. We rented through Hertz for our trip to the national parks and they would not provide us any car. It all started when Johnny from the Hertz office on Rampart Blvd. in Las Vegas called me an hour before we were to pick up and told me not to come to the office because he didn’t have our reserved minivan.

I was driving for Lyft. Had the Hertz rental car. Everything was going good, expensive, but good, then I couldn't meet my minimum ride requirements for a couple weeks. Dad had a heart attack and open heart surgery right after knee replacement and is over 80 years old, scary stuff. In the middle of this, the bank account used to pay for the rental if I didn't have enough earnings from rides to cover the cost of the rental, well that debit card was compromised and my bank closed it and sent a new card with new number. Immediately told Lyft and Hertz in person at their hub office in Phoenix AZ. They seemed understanding. The new debit card came quick. So, I paid what I owed, then hertz up and BLACKLISTED me! From EVER renting from them again, personally, or with Lyft. Lyft was very confused and didn't understand the problem but couldn't do anything about it.

I wanted to change rental car timing. When I tried web site Edit/Cancel - I got only "Bad Request" or Confirmation Code not found etc. No way to edit. When I went to Airport counter they said call this 1-800 number. The first message it gives is "Contact location near you if you want to change reservation" - it was worldwide reservation number. There is no actual human to even tell you that reservation cannot be changed. The counter staff at ATL was either not knowledgeable or has been asked not to help - Just useless in any case. Ended up with cancelling and got suckered by Dollar that is also inside business of Hertz. When I collected and returned car, there was no Dollar location, had to collect car from Hertz and return to Hertz.

I rented a car for my wife so she could visit the grandkids for Christmas since I have to work, I am a truck driver. I searched for the best price for one-way from AL to FL but when my wife dropped the car off in Tampa they said it was for round trip to same location. Hertz made the mistake but is charging me over $1200 for their mistake. I am a disabled veteran who is barely making ends meet and they do this. Pathetic company, Merry Christmas Right!!!!

Do not trust this rental car company. They added a lot charged fee that you are not aware of and you can not dispute it. They are a cheating from a to z. From advertising to booking to customer services.

BUYER BEWARE- If you are traveling and depending on a sure thing, I highly recommend using another company. I booked a car in advance at one of the Las Vegas branches and received a confirmation e-mail the day before that my car would be ready for pick up the next morning. When I showed up in the morning I was told there are no cars available and I would have to wait for returns. Over the next hour two other people came in and had the same issue, we all had to wait together. After an hour I was told they are canceling my reservation because the car is being dropped off in a different location and they needed all of the cars returned to the original location. Mind you that my booked, accepted and confirmed reservation noted where the car would be dropped off.

I reserved a rental car from Hertz through the Priceline website. $65 a day cheaper than Hertz site offered. I received a confirmation from Hertz with a reservation confirmation number and Hertz put a $106 pending charge on my credit card. I went to pick up car and the rude agent told me they had no cars and would not have any for several days. I showed him my Hertz reservation number and debit on my credit card and he said too bad, no cars! I called Hertz and they no resolution and said they would remove the charge. It is now 15 days later Hertz has not credited my account. Hertz offered no help, left me stranded without a car I had a guaranteed reservation and charged me for the car they did not provide! Done with Hertz!!!

Hertz uses plate pass to process toll fees. The fees are twice as much as the tolls. They give you little time to dispute the charges or have the charges moved to your normal toll paying service to avoid the fees because they send the bill 1 week before it's due.

My Hertz experience was one of the worst car rental experiences I’ve had. I have rented cars all across the United States, Jamaica, Hawaii, Grand Cayman‘s and this is by far the worst experience I have ever had. The individual assisting me With getting my car he was no help at all. He was more interested in antagonizing me and making me more frustrated than I already was making a bad experience even worse.

I rented a car from Herts in Houston Westheimer. It smelled like weed really bad after a few hours. I went back to get it replaced and no cars available, called their 1-800 number and they said just show up to any open location and they will help you. Went to Westin, no cars, called South West Houston no cars and the said go to the Airport. CLled 1-800 again and they said go to the airport. So, I drove all the way to IAH airport to be told by the manager (an **) that no cars available. That they have kore customers that any small location and all is booked… She just to return the car and get one from other company else… Very very unprofessional… I did returned the car right away… Hertz is certainly a no customer oriented company.

Reserved and pre-paid for a car in Cozumel through Expedia. Airlines changed our flight to come in later and when we arrived they said they didn't have our reservation. After some searching they found our reservation but didn't have the size we reserved but said they would provide a smaller car at the same price but we had to pay for it again. Contacted Hertz and they wouldn't refund payment through Expedia because of some terms which they didn't explain. My wife has been a gold member for years, we will no longer be using them!

I had an accident which disabled my vehicle then I before Thanksgiving. Car versus deer. Not a lot of selections for rentals in Bozeman Montana on Thanksgiving Day. So, I rented a car from Hertz through Priceline. I did the dealer select. I've done that before period I've had one other incident with Hertz A few years ago which made me hesitate but I thought well that wasn't even here in my Hometown come where I grew up at the airport that my cousin built. So I gave it a try. I spent $50 on Uber to get there. When I got there come on they asked me if whatever makeup whatever make a vehicle was fine and I said I had no idea and so I went out to the vehicle and it was the little sports car. In Bozeman Montana.

This was at the Tulsa International AirPort. Wow, never have I received such a nasty rental car (but then normally I go through Enterprise). I am a Gold Member of Hertz, so I figured it would at least be a good rental. Well not really to say the least! There were grass seeds or something in between the back seat and the back of the vehicle, a dirty diaper, half eaten "OLD" apple and a soda can was stuffed under the back seat. (I took photos) Then in the glove box, there was three different rental contracts right in the front of the box. This car was cleaned by a very lazy and uncaring employee. I called the only number I could find for Hertz was the national number, after being on hold for 45 minutes they told me take the car back to the airport and get a different car. Well I did not have the time, so I ask them to just note it and I would take it up at the end of the rental.

Shady or inexperienced service reps will try to get you to pay more even if you don't want it. If you choose to rent from Hertz, make sure you read EVERYTHING they ask you to sign despite what they may say you're signing for; and if a rep is doing it all on a computer- tell them you need to see and read yourself what you're signing for.. Avoid dealing with one of their reps if you can because I feel they will try to deceive you to get more money for the company (maybe boost their quota #s or bonus). I scheduled a car rental via the Hertz website on 10/6/21 declining all additional fees/insurance coverages. I attempted to use their "amazing" app to check in so we could go straight to the vehicle when we arrived at the airport terminal pickup point (FLL). Apparently, I made a typo when entering my drivers license info in the app check-in feature and it prompted me to go to the desk.

Walk the extra mileage to any other car rental company, crawl if you have to, it will be good for your health. This business behaves in the following dishonorable and likely unlawful ways: They add unauthorized upsell options to your bill. They don't allow you to change your "contract" and remove these unauthorized upsell charges without physically going to the rental center. They wouldn't allow you to change your payment card without physically going to the rental center. They wouldn't allow you to split charges across multiple cards. Their charges will hit your bank account as a debit before any other charges for businesses you actually did authorize.

On Oct 27 I was told I would not get a charge since I did not use the rental because purchase was not processed without credit card. On oct 28 I was charged fully. On oct 29 I was told I will within 7-10 days. On Nov 9th I called to inquire and was told no refund available nor a supervisor available. I was not given a last name initial and was completely ignored. I spoke to Madelyn and Nicole. This company does not take accountability for actions, they lie to their customers and do not expedite anything for dissatisfied customers. I will not be using Hertz service ever again.

Hired a van. The key was broken and the AA said it was unsafe to drive. Hertz have blamed me for the damage and charged me nearly £200! They are not interested at all. Beware.. Go to a more reputable firm. Really wish I'd read the reviews before hiring, happens all the time. Poor

I rented a vehicle from Hertz at Newark airport and returned it on 10/30/2021. I was charged with more than $100 dollars of refueling charges (double the market price, more than $9.99/gallon). I explained both at the return point and to the supervisor that my wife had a medical emergency, she has a gastro intestinal illness, and it was impossible to stop for refueling. Customers have a right to receiving special considerations from service providers in cases of illness. I have requested these charges to be waived or reduced several times and have received zero consideration and support. I will never rent from Hertz again.

I rented a car from Hertz at the Denver Airport. I paid a rental premium expecting to receive great service. When I picked up my car the only car they had was an SUV that smelled of horrible cigarette smoke. After driving the car to my destination in Laramie, WY, I attempted to return the car for an exchange. I went to the Hertz website. Informed there was a rental agency at the Laramie Airport. Arriving at the airport, I found the Hertz agency did not exist. I then called Hertz customer service and advised to drive to Cheyenne WY. When I arrived at the Hertz agency in Cheyenne, it had closed at noon. So I kept the car and returned it to the Denver airport location 3 days before the rental period ended. I requested a partial refund for the rented car I was unable to use. I was refused any reduction in my bill. I will never use or recommend Hertz rental again.

Hi. This is a very frustrating situation. I applied for a 10% discount, press a button to get it and the error occurred. I left the website and they charge me somehow. I even did not place the order and did not choose what car I want. Now contacting to AMEX to get my money back.

I attempted to reserve a vehicle date about 4 weeks out, after putting in date time, it populated with a totally different amount of days, dates and time. The 'easy' website and 'easy' app said I didn't exist, my email went unanswered. Capital One was helpful but had to fight with the company policy of a 20% surcharge. I spent hours trying to fix this. Never will I use this company again.

I was lied to twice by a Hertz representative recently at the Atlanta airport. I had reserved a compact car and was told I would be getting a Smart Car. She said she would upgrade me to a midsize for $10.00. I told her that I did not want a Smart Car so I agreed to the upgrade of $10.00. She left out the fact that the upgrade was $10.00 per day. When I went out to the garage to pick out my mid size car, I saw many compact cars in the zone over from where I was and not one of them was a Smart Car.

Reserved a car in Arlington, Texas, for Monday, October 11, 2021, at Peach Street Location for 8 a.m. Got there--no car. We were sent to another location at least 20 minutes away. Fortunately, someone drove me or how would I have gotten to second location? When I got there, they were not expecting me and we did all the paperwork, then had to wait half an hour while they cleaned the car and took pictures. Could this not have been done while we were completing paperwork? And why couldn't the car have been taken to the location where I booked it? This whole process took an hour and a half, while the person driving me waited. Totally unacceptable!

I booked and paid for a car in Las Vegas. The initial pickup time had to be changed due to my flight being changed to an arrival later in the day. Called customer service, no problem. Upon arrival, I called the location where I was to pickup the car only to be told they didn’t have a car. Having worked in the rental industry, I understand the local offices are often times just there to make sure the client provides the correct info, charge their card, and release the car so I don’t fault the location at all. I then called customer service who, after some fighting, set me up to pick up a car at 8 am the next morning and promised me a car would be available. Around 7:45 am the following morning, the pickup location texts me to let me know that they don’t have any cars and won’t be getting any back that day. Again, I don’t blame the local office as they were professional and informative.

Whatever you do, do not rent from Hertz, especially at this location. They care nothing about their customers and God forbid you have any issues with your car or lost and found. They don't pick up their phone, don't return online inquiries and Hertz corporate evades all communications by providing bogus "Customer Service" numbers with yes-men and yes-women who send you in circles until you are so frustrated, you give up. I've literally called 14 times to have a simple problem resolved. Having worked for one of the largest rental companies in the world, Hertz is a joke and I encourage travelers to explore other options.

I dropped my rental car at The Charlotte Airport on September 29th and realized that I left my bag in the trunk, full of gifts I bought from a specialty shop. I immediately called and filed a report once I returned home (RI). They continue to claim they have no record of my bag 7 days later, even though I have no doubt it was there. Who helped themselves to my things? I am infuriated! Do NOT rent from this company! Hertz, at least at The Charlotte Airport, is sleazy, dishonest and puts their customers last.

Tried to cancel a reservation a week in advance. They state there is a cancellation fee of $100 for any cancellation 24 hours or more. On top of that, you cannot talk to a live agent unless you want 5% of your bill added to your total. Unbelievable. I will NEVER use Hertz again.

I called to inquire about 3 insurance charges on my invoice. I let the lady in the counter know that I did not need insurance. I called to dispute and they have overseas workers that cannot make changes and are working for multiple rental companies. She couldn't find the local phone number to give me. The number she found was disconnected. I found a number online and no one will answer the phone...

Too many extra charges. After delivering the car I end up almost double what I've been told. Never never again with them!!! Even their phone support are not helpful because they are not authorized to do anything.

My insurance company made a reservation for me with Hertz while I got my vehicle repaired. When I went to pick up the car, I was told there was not a reservation. I told them I had a confirmation number and the response was we do not have a reservations for today.

DO NOT RENT WITH HERTZ!! We rented a car at Kahalui airport in Maui. Our confirmation said we owed $216.27. We picked up the car on time, returned it on time, car was clean and driven less than 100 miles even though we had unlimited miles. We returned the car and that afternoon we saw that they charged us $521.00. The next day we saw they credited that amount. A few days later they put through a charge of $266.59. We called and they said the confirmation was only an estimate? Never again! Rent with Avis, we have never had a problem with them and they are very competitive rate wise.

I have been a gold member for years now. I arrive at LAX for an emergency with family. Leave my family, 2 year old, at the terminal to grab the car. My reservation doesn't pull up under gold. I wait in line for 20 minutes. Get to the register. The guy apologies. Gets me a car seat, tells me to Gold pick any car. Just show my license at gate, I be fine. I pick the car 45 minute to the gate. At the gate they tell me they can't see my gold membership and return me to the booth.

I purchased a package to Cancun from Expedia. It had the room Flight and the car rental. Landed in Cun airport and I was told I don’t have any insurance. I purchased coalition coverage for extra cost from Expedia. Things they did wrong.

Rented a car overnight from PA to NC. Got a blowout on the tire on 95 late at night in the pouring rain. Changed the tire only to find out that the donut spare barely had any air in it. Made it to the next service station and added air. Then when I looked at the tire when I got home I noticed that the whole sidewall was gone. Good thing it was the back tire because it did cause the car to swerve quite a bit. When I returned the car I had to pay THEM for a new tire. When I rented that car I expected it to have decent tires but after reading other reviews on here I see this happens a lot. One person said his tires were so bald there was no tread on them. So this must be how they do it...send the customer out with bad tires so they can buy the new ones for them. Pretty good deal for them. My advice is don't do business with HERTZ. I've rented from Enterprise and never any problems. I'd go anywhere but Hertz!!!

What a terrible time we are having... Rented a car from Hertz rental in Myrtle Beach, the next day started our journey to Greenville SC to see my daughter. When we got on the highway I noticed the car was pulling to the right hard, then I noticed at 45 mph and above the front was shaking like a tire was going to fall off. Tried calling Hertz but they were closed for the weekend. Made it to Greenville luckily and had to wait until Monday to call them. The guy picks up. I tell him there is a problem with the car and I need to exchange it. His response was, "Sorry you're too far away. Nothing we can do about it."

I was told for the 3 days I was on Orlando I would pay $189... I was charged $285 when the car was not driven over 250 miles... clean and I topped off the gas like I was asked when I turned it in. No I did not want any extras I made that clear, so not too happy I received wrong information. Probably won't rent from them again.

Meriem in the Hertz Las Vegas airport saved us when we got standard with no car thanks to a third party company. She went out of her to tell the company they made a mistake on their end and they needed go fix it. Once she realized the company didn’t care she told me to head to her desk and she would help us. She got us the car we wanted no problem and figured out a later drop off time. Am I still out of 839 dollars from the third company? Yes, but she also said to call to dispute it with my bank. I know she saw how stressed I was and I can’t thank her enough. She saved us.

The car they gave me smelled like smoke and it broke down after one use and had to be towed. After spending a total of ten hours navigating their call centers, I was told that according to their policy, they could not give me a refund because the customer is liable for the first five days regardless of the state of the vehicle. I can’t believe they are still in business. To be clear, I really can’t believe they are still in business.

I reserved a car on 7/5, weeks in advance, paid $263 deposit. When I arrived for car, they had none. And no one to contact or find other options. Bad enough but was told that at midnight, since car wasn't rented the deposit charge would be reversed, that was July 30th, I've not been able to reach anyone about it, several emails etc, unanswered, and now (8/26) see no reversal of charges. Finally reached someone at 800 number, they claim the refund was processed on 8/11 and would take a few more days to show up... no car, no apologies, no help and no refund, almost 2 months of interest payed on credit card, waiting...

Really bad customer service, I did a reservation for a car rental on 8/21/21 for a pick up truck to use on 8/25/21. They call me on 8/24/21 to cancelled, because they do not have that type of car. For me this is a last minute cancelation. The customer service was really bad.

I went on Hertz Website on 6/28/2021 and made a reservation for Chevy Equinox "or similar" and I paid in full the ridiculous amount of $2370.75 including all. Fast forward to my vacation at Yellowstone Park. I go to pick up the rental at Bozeman (Montana) Airport. The line with 3 people took forever and then the guy at the counter was really nasty. I did manage to pick up the car which was a Toyota 4Runner....So far so good. I returned the car a week later, got on my flight and went home.

I was fully reimbursed by Hertz and have concluded this to be an isolated event that has been corrected by the local office. Hertz also offered me a Hertz gift voucher due to the experience.

We had a terrible experience with Hertz this summer. No keys for available cars on the lot, dirty car at pickup, failure to check over car/ask about planned mileage before we left the lot, poor maintenance (low oil, dirty air filter), terrible customer service when needed (closed offices, no way to reach a person by phone), and no alternative cars available. We wasted at least a full day dealing with maintenance issues, not to mention the anxiety of having an unreliable car in an unfamiliar part of the country. After all this, cheap Hertz failed to reimburse us appropriately. Never again.

Horrid customer service. More akin to highway robbery than a business. Went to pick up rental at 1130pm at MSP from a completely incompetent employee. Asked for my phone number several times despite having a reservation. Charged for all insurance against my will. Was told to take it or leave it. Rental inside windshield was so smudged it was hard to see through. Next day I called customer service and asked to return the rental early to not pay exorbitant insurance fees, they offered a $100 voucher which I turned down. I have rented with Hertz for many years, but this was so bad I will never use their services again. This company has gone very far downhill.

I had reserved a 6 seater vehicle for my vacation in Alberta a month ahead of my trip and provided confirmation of reservation as well as a reminder a few days before my trip only to find myself car-less upon arrival. When contacted customer service they kept passing the bucks around and asking to me call 6 different numbers to speak with customer service and eventually didn’t apologize nor provide any solution to the problem… It wasted our time and stressed out as the beginning of our journey.. to date no one has contacted us or even formally apologized for this pathetic service.. Definitely do not recommend doing business with this company. We were scrambling for hours to find replacement vehicles when we found out that Hertz had dishonoured our reservation.

NEVER RENT FROM HERTZ!!! Customer service is THE WORST imaginable, I am on day 15!!! (Business day) after being promised a refund would be sent to my bank in 5-7. NOTHING!!!! Now told another 5-7. HERTZ IS THE WORST.

The worst possible rental car company I have dealt with to date. I booked a car weeks ago. All was fine until our flights were canceled and we had to move our schedule around because the flight doesn't come in until 4 pm, meaning by the time we get out of the airport and drive 30 minutes to pick up the car, the rental location is closed. We were aware of this so we called Hertz to change the pickup location to the airport, and were told to call their third party company to change the pick-up location. So we called the third-party company, and they told us they are not able to change the pick-up location on their end and we need to call Hertz. So we called Hertz, and Hertz told us again they cannot do it on their end and to call the third party company.

My mother was in an auto accident that was not her fault and she needed a rental to get back and forth to church and grocery store while her car was being repaired... We chose Hertz since they had an available vehicle that day.... BIG MISTAKE... We only needed a rental for about a week and a half at most, very nice on the initial visit, however had to call two days into the rental because the service lights and tire light kept coming on - called in to report and was told that was probably because when the oil was changed last that the system was probably not reset causing these lights to come on, but he would note the system so when we returned the vehicle we would not have an issue with that not being reported.

I’ve now spoke to 5 different individuals and nobody has bothered to document the situation that took place on 8/13 at roughly 1:30 PM. I had picked up my car from the Snellville, GA location. I did not receive my rental until 12:44 despite being there for an hour already. The man at the counter was busy talking on his personal phone to whomever and spent a good bit of time joking around with his coworkers who offered no assistance to me when I walked in. I finally got my car at 12:50. The car smelled of smoke, however they did not have any other cars available for me to switch out with. I took the rental and began my trip. Not even 45 minutes into driving, I noticed an awful sound as I was going down the highway doing approximately 60 mph.

DO NOT RENT FROM HERTZ!! Made 4 reservations for Appleton International airport in Wisconsin. When we arrived for our first trip we were told the location shut down permanently 2 weeks ago and we never received any notification for our paid in advance reservation. They tried to locate another car in the area but nothing was available. VERY unprofessional and when I asked for a supervisor they had none. This was booked direct with Hertz online 2 months prior. NEVER AGAIN. DO NOT RENT FROM HERTZ. THEY ARE A MESS.

We had a reservation in the Plymouth location (1094 S Main St) today at 9 am. When we arrived, the person in the counter was rude and with no social skills. He said his name was **. He said that he did not have a car and he could not help us. We are not renting from Hertz anymore just due to this individual.