Hertz Reviews

I had a prepaid car reservation and Hertz at the Rochester airport did not have any cars available when I arrived. I cancelled the reservation so I could get a car as I could not wait until four cars were returned and cleaned (there were three people waiting in front of me). They have made the telephone trees and online website so you cannot reach a customer service representative, and they have still withheld my $200 even though they did not keep their side of the contract which was to provide me with a car.

Zero stars. I placed reservation online for 12:00 pm at 11:30 am for a compact car totaling $90. I get there they state, "Oh we don’t have that since it was same day reservation. We have to give you an SUV." I said I have paperwork stating it’s what I ordered and he said, "Can’t take it as same day and we don’t have it." How can it let me reserve it if it’s not available I asked. He says, "I don’t know." What a scam, don’t go there PERIOD!!

I’ve rented from this Hertz location multiple times and the customer service has consistently been exceptional. David, Luis the manager, Vincent, Esteban, and J have always treated me with kindness, patience, professionalism, and respect. Life can become overwhelming at times, and one thing I truly appreciate is dealing with people who remain courteous and understanding while still maintaining professionalism. Every interaction I’ve had at this location has reflected that. The team is attentive, welcoming, and always willing to help find solutions when possible. It’s rare these days to encounter genuine customer service, but this location has a staff that truly cares about people. Thank you all for your continued kindness and hard work. Wishing blessings over your entire team.

I returned my Hertz rental in good condition, and now they’re trying to charge me for “damage” that wasn’t even documented until TWO DAYS after I returned the vehicle. At that point, there’s no way to know what happened to the car or who had possession of it. What makes this even more absurd is that some of the photos they sent don’t even appear to be the same vehicle — including pictures showing a DIFFERENT COLORED CAR. Their evidence is inconsistent, poorly documented, and completely unreliable.

If I could give negative stars I would. I rented a car from the Troy Mi location through Priceline. I did the prepay to ensure I would be all set. This was for work travel so when my schedule changed I called the location to see if I could pick the car up an hour earlier. I was told by the RUDE manager that they did not have a car in the category I reserved. I reserved a compact SUV. I told her then I had already paid. She told me to call back after 4pm to see IF they would have a car for me for my reservation the next morning.

Ms. ** at LAX. She provided phenomenal customer service. I had a problem with my reservations and another agent told me I would have to cancel my reservations and start over. Which I tried to do and was unsuccessful. I made several phone calls and no one could help. So out of frustration I went to another agent at the Hertz counter and for my good fortune Ms ** saved the day. She fixed my reservation for me and sent me on my way in less than 5 mins. I didn’t have to cancel anything. She handled it and provided fantastic customer service. And I am forever grateful and will be signing Hertz and Ms T kudos for a long, long time!!

When I picked up my scheduled rental, the rental agent processed some paperwork and handed me the keys and said she did not need to check the car with me, and I was free to find the car in the parking lot and start driving. I did so, and about 8 miles later I first noticed that the fuel gauge showed half-empty. I pulled over to fill the tank. I also confirmed they had set "Fuel out" at 100% on the paperwork, so I emailed a request for a refund of the missing fuel, and included documentation, and Hertz denied the refund. Of course I still had to return the car with full tank of gas, so they ripped me off $30.

Don’t book with Hertz. If anything goes wrong with your reservation, they will always point to the local rental partner—if they respond at all. Complaint handling is essentially nonexistent, and they are notoriously hard to reach. These days, I rent through Sunny Cars, and I can always rely on them when something isn’t 100% right. If a rental partner tries to push extra insurance, you’re also covered with Sunny Cars. With Hertz, on the other hand, they’ll often double down on the situation if you refuse the upsell from the local partner.

I returned my rental car to the Denver Airport location and three days later started to receive texts that I needed to return my car. I texted back that I did return it. The next day I called and took 30 minutes to get transferred around. The customer service agent finally told me that it was handled and not to worry anymore. I got another text today that I needed to return the car. I keep trying to call the DIA location and no one picks up the phone. I have been on a chat bot now for about an hour trying to confirm that the rental was found on their site. This is hell.

Hertz is the worst. They are scammer. I rented a car for Uber, and when they give it to me, it was dirty, high mileage. I had to paid 393.00 weekly, like in a month, they didn't want to take my payment cause the car need to go to service. I took it to Pep Boys, they left me for 6 days with no car, not able to work. After I got it back after 6 days when I got home, they locked the car.

Rented a car through Uber and when I got the car it was dirty with stains in the back seat. I took it only because it was the only gas powered car they had. I was then charged $1,232.40 after I returned the car. Keep in mind this was for a car I was already paying $392.00 a week for! In addition to that I was also charged a $37 late fee for returning the car on the day I was supposed to returned it. This is outrageous and I will never rent from Hertz again. I contacted their support but my messages and emails go into a black hole. I contacted my bank to reverse the charges but they said they couldn't. This is ridiculous that a rental company can screw over their customers and get away with it. Hertz Uber/Lyft Express Drive in Nashville 15001 Old Hickory Blvd, Nashville, TN, 37211.

Sitting at the Myrtle Beach airport at 1:45. Reservation was made weeks ago for a 1 o’clock pick up. It may be still 30 minutes before my car is here. Drew, who’s handling my reservation thought it would be humorous to quote a Seinfeld episode of people waiting on their car… As a member, I will be and I will truly never use Hertz again.

Been overcharged by 300.00$, THis business is a scam, and terrible to contact anyone, seems like it’s always the same person answering the phone always, my friends, family and I will no longer do business with this scam company called Hertz, 'cause that’s where it’s hurts - your wallet!!!!

My home was broken into and vandalized. The car was in the driveway. The police said it was a Hertz Rental and have not done anything with the case. I called Hertz emergency services two weeks later and they would not take a report, give me anyone to talk to or be cooperative in any way. I hate to write this review because it would give criminals the idea that renting a car from Hertz guarantees protection for them from Hertz.

Terrible website. Unclear terms. Zero customer support when you have an issue. Their phone number has ZERO paths to a human agent, but their website won’t accommodate needs.

Every time they disappoint us by not providing the proper car. Every time we book a car and reach the location they say it’s not available. We have faced this multiple time including in our emergency situation too. Never going book a car in Hertz again. I recommend others to not to book. They gonna give a hand in the end by not providing the proper car or at least any car mainly in Houston location - South Main Street, Louisiana St. I don’t find any relevant customer support to file a complaint to. This is so ridiculous.

WILL NEVER TRUST Hertz again. They confirmed the charge for a rental and when receiving the bill was overcharged by $400.00. Their CUSTOMER SERVICE IS THE worst I've ever experienced. They don't let you speak to a live person, disconnect and hang up on you or never return a call!! I feel that they perpetrated a FRAUD on me and should be investigated by the state or federal government for deceptive trade practices.

Guy at the PDX counter (I think his name tag said Gary) said my Gold status was expired, even though I had gotten an anniversary email days before. He said we needed to pay $15 a day to add my spouse as a driver. When I mentioned ORS 646A.140, which mandates spouses are automatically legal drivers in Oregon, he said he had never heard of it and it didn't apply (how would he know this if it didn't know about it). I guess since the law allows it, my spouse drives the rental when we felt like it, whether Hertz legally allowed it or not. But since my Gold membership is no good according to Gary, we'll use my spouse's Emerald membership in the future. Hertz does not deserve our business.

I’m extremely disappointed with my experience. We made a reservation well in advance for a cross-country spring break trip with our family of five—including three teens/preteens—so having enough space and proper seating was absolutely essential. Less than a minute before closing the night before our scheduled pickup, we received a call saying our reservation was canceled. No explanation. No solutions. Just canceled—leaving us completely stranded and scrambling at the last minute. What’s the point of making a reservation if it isn’t going to be honored? In my opinion, reservations should take priority over walk-ins, especially when they’ve been made far in advance.

DO NOT RENT FROM HERTZ.!!! I rented a car in Port St Lucie on Friday. Was supposed to return in port st Lucie. I called and had it changed to return in Miami where the representative said there would be no extra cost to return in Miami. I got a confirmation for the change and I was all set when I returned car in Miami the total bill was 1000 when it was suppose to be 300. On looking at the bill they charged me 600 for each mile. I did 1 dollar per mile on my contract. It clearly states unlimited mileage. I called and explained to them what happened. They assured me I'll be getting a refund but never did called again. They kept making up new things asking if I had a copy of the contract etc which I sent to them like 5 times. Trust me it's not worth it. Rent from Enterprises, Alamo, Budget. Thank me later. Stay away from hertz. We rent cars a lot for work. Will never rent from them again.

I recently flew to Palm Desert, California and had an advanced rental arranged through Hertz. Upon arriving at my designated time for pick up, there was no vehicle available. A customer representative said I could come back or wait. I waited two hours and 20 minutes before a car was available for me and many other clients behind me. Very unacceptable service from a national brand and a President’s club member and have been a long-time Hertz User, but this is the worst service I have ever received.

I rented a car from Hertz over 2 weeks now and they still haven’t released my money that was being held…. The bank said they are not responsible and Hertz said they are not responsible! So who is? I’m about to report this as fraud!! Won’t go back to Hertz and definitely changing bank!!!!

I must have picked the right ones to deal with because the Hertz car company I dealt with was above and beyond my expectations, with great cars and great customer service. I had some minor complications on my end in the Hertz car company I dealt with help me all the way down the line 100%.

Long time Hertz presidential customer. Latest rental in Honolulu semi disaster. Name not listed on gold/presidential board. Wife in wheelchair and had to stand in line for a car. Late at night so wanted to be on road. Car was not clean, sand on floors and windows dirty. Attempted to call customer service numerous times and phone rang in excess of 50 times---yes I counted, Early flight so no one at site to discuss upon rental return.

After doing all the required paperwork online to make the rental car pick up easier, we were met by an agent that dishonestly described the car we rented by telling us it would be an Ev and would not go very far without having to be charged again. We tried to step out of line to do some research and the Agent told us he would have to cancel our reservation if we stepped away. We ended up upgrading our rental under duress. He basically wouldn't move forward and assign us a car if we didn't upgrade. When we got to the lot to pick up the vehicle we noticed there were NO EVs in the entire lot. We took a video for proof.

I made a reservation with Hertz after getting stranded from a diverted flight. After arriving, the Hertz agent told me no cars were available and nothing they could do. They proceeded to tell multiple other customers no cars available. They did nothing to fix the situation-even when I called National Hertz help center, they told me they could not honor the existing reservation and I would have to pay twice the price ($300) for a new rental plus cost to get to the other location 30 minutes away ($20 uber). They are not honest and do not monitor their inventory. They don't care about the customer and the Hertz office I was in didn't help me at all but just went to their office and closed the door.

Hertz/Uber falsely placed a repossession on my rental record. I never had a car placed in repossession. I was ripped off with undocumented fuel charges and no explanation to be given, I have documentation.

Review. Hertz Rental Car Review – 10th Street Location. I would like to recognize the excellent service provided at the Hertz Rental Car office located on 10th Street. This office has many repeat clients who return specifically because of the professional courtesy and service provided by Caleb. Caleb is patient, knowledgeable, and consistently professional in the way he assists customers. I have personally witnessed him go the extra mile to help clients. For example, when a customer requests a specific vehicle, Caleb will call other Hertz locations to see if they can accommodate the request so the client receives the car they want. Marcos, who previously worked at this location, was also part of a great team. He has since moved on to another job and is missed. It is clear that this office values customer service and professionalism, and that is why many customers continue to return.

I had a very disappointing experience with Hertz. I had a confirmed reservation and even received a text confirmation prior to arriving. However, when I showed up to pick up the vehicle, I was told that my reservation had been canceled. Because I needed the car for an important trip to upstate New York, I had no choice but to rent a vehicle as a walk-up customer. As a result, I was charged a higher walk-up rate. To make matters worse, the rental was only issued for one day instead of the original reservation period, which forced me to extend the rental for another day at an even higher cost. This felt very much like a bait-and-switch situation. A confirmed reservation should mean the car is available when you arrive, not that you are forced to pay more because the reservation was suddenly canceled.

I rented a car in the Grand Cayman. It was a piece of crap. Broken visors, Rear view mirrors wont stay in place, floor mat interferes with accel, and vehicle made grinding noises. It was a piece of Junk. The agents actually harsh you until you take full coverage even though Amex covered it. Kept telling me they were going to charge me for any little thing. Stay away from Hertz. Couple traveling with us thought it was junk too.