Hertz Reviews

Hands down one of the worst car rental experiences I've ever had. Zero professionalism or empathy from the on-site manager, Rick. We reserved a rental car well in advance because we needed reliable transportation to take my family to my mother’s funeral the next morning. This was not a leisure trip and we didn't want a large vehicle for fun - it was a deeply personal, time-sensitive situation that required a 7 passenger vehicle.

Cypress Tx location is a Bait and switch. Use caution. I have had three reservations and each time I show up they don’t have the car. I reserved and want to charge me extra for an upgrade this time. I refused and walked away. It’ll be the last time I ever go there.

I reserved a rental car and when I came to pick it up and hand my Visa debit card to the representative, I was told they cannot accept a Visa debit card even though it can be used as a Visa credit card because Hertz payment system does not recognize that type of card and they don't take checks or cash (at least not the branch I visited). Now inconvenienced, I had to find another car rental place, and the Hertz representative told me how to get to 1 of their competitors. Now that I know their payment system doesn't accept Visa debit cards as legitimate payment, I will permanently avoid them.

I am a gold member with Hertz. I rented a car months in advance for a trip to Florida, knowing it would be busy in Jan/Feb. Went to confirm my rental and found out I had paid 200 more than the current rental - same car, same time frame. When so reached out thinking they would just make an adjustment. I was told they couldn’t and to cancel my rental would be a 100 fee. Very poor customer service. So we cancelled the whole reservation. Lost 100 and booked a car rental with Avis. I am a very disappointed customer.

On December 1, 2025, I pre-paid US$ 919.81 and reserved a mid-size SUV, including any and all fees and taxes, for our planned family vacation in the USA from December 23, 2025 until January 3, 2026. This was done with the aim, since we have small children, to have everything well-arranged upon arrival to avoid surprises, especially because we would arrive in the evening.

Hertz claims that if you give them your flight details they will stay open up to 2 hours past closing for delays. My flight was delayed and when I got there not only had they not stayed, according to airport employees they had closed early. Might have been a great experience had I gotten their vehicle I paid for in advance, but I ended up having to pay more than 5 times the amount I had already paid to get one from another company. I am still waiting to see if they refund all of my money or not. Never ever again!

The DTW location charged three additional vehicles on my credit card. Each transaction had a different name attached to it. I contacted Hertz first. The hour wait on hold after getting past the bot. The representative could only locate the car that I actually rented. I explained that three additional cars rentals appeared on my credit card statement. Still the representative could not locate any type of transaction that correlated to the charges in my name or on my account. I reached out to the credit card company where I saw the names on each transaction. My rental had my name attached to it. The additional charges had three different names attached to each transaction. I put in a dispute and called Hertz back. I gave Hertz the information.

I had an extremely disappointing and unsafe rental experience with Hertz last week. I upgraded to an $80/day vehicle and was given a Kia. The following day, while driving on the highway in winter conditions, the rear window began malfunctioning and repeatedly went up and down on its own—even though I hadn’t touched the windows. I called the Halifax location and spoke with the manager, Jamie, who instructed me to drive the vehicle all the way back to Halifax, despite the fact that I was past Middleton, NS (over 1.5 hours away). I was forced to drive for hours on the highway with the rear window fully down in freezing temperatures. The vibration made highway driving unsafe, and the cold exposure was severe despite having the heat on full blast. What should have been a simple fix turned into over four additional hours of unsafe driving, and I ended up getting sick afterward.

Three months after I rented a car from Hertz at the Tulsa International Airport, I received a notice that the vehicle had a rock chip in the windshield and that I was liable for the damage. Again, I was notified THREE MONTHS after the fact. No one else drove the vehicle anywhere since I had returned it in September? I turned the case over to my insurance company for them to fight it out. I also notified my HR team so that Hertz will be removed from our lists of recommended rental car companies. I will never rent from this fraudulent company ever again.

Rented a car on Thursday, returned it Saturday and was charged as if I had it until Monday. They refuse to give me a refund. This is robbery. I own a small business and if I charged for services that weren't given I'd be committing a crime. Beware!!!

What once was a very good rental car company has become the worst rental car company in the world. I’ve had three botched rentals from the company. I am a president circle member and if they treat PCM’s this way, I’d hate to see how they treat normal customers. Do yourself a huge favor and rent from anyone except Hertz unless you like Chinese and Korean cars that are poorly maintained. My first major complaint was back in November 2025 when I flew to Dallas Fort Worth airport to attend my sister‘s funeral. The incompetence and lack of professionalism at the Dallas Fort Worth airport Hertz location utterly baffles me.

I'm stunned that a company can lie. Keep you misinformed, mislead, withhold info, sneak in charges that did not occur on your end .... It will happen to you too if you give it a chance. You can be assured of that.

One month after returning my rental car Hertz placed an additional charge on my credit card. I called and spent 45 minutes waiting to speak with someone who told me the charge was for an extra day, then she said it was for tax, then she said it was a surcharge. Because my receipt showed I didn’t stay an extra day, was already charged tax and the contract says nothing about a surcharge Hertz agreed to reverse the charge. However, they should not have arbitrarily without any explanation put a charge on my credit card. Shame on you Hertz!

We booked a car for our holiday in Panama City over Christmas. We have two small children (3 and 11 months) and had a lot of luggage and needed a big car. Despite booking two months in advance, Hertz did not have the car we booked. They offered us a two door car which we physically could not fit in. We had to have a car because we had arranged to meet our family at the beach for a week two hours out of the city. Hertz never produced a car we could use, despite multiple phone calls, promises and my husband going to the lot twice. Their excuse was “it’s a busy time of year.” We booked for the Christmas holiday period, it shouldn’t have been a surprise...

If I could leave less than 1 star I would. I was forced to pay $500 cash as a deposit at Hertz in San Diego because I didn’t have a credit card, apparently that’s the penalty. The woman was rude and unkind. I returned the car in perfect condition 5 weeks later That was 3 months ago. I still have not received my bond refund. Hertz have assured me they have located my $500 bond deposit and have confirmed this via email (about 20 back and forward emails) always a different person. So to date I’ve been told the money has been sent to an Australian bank account, which I have no authority for and the said Australian bank account has no record.

I strongly urge you... do not rent from Hertz Car Rental. They are a crooked company. I recently rented a vehicle from them while visiting Colorado. I chose not to buy their insurance, due to having my own private coverage. Upon returning the vehicle, I walked around the car to make sure the car was in the same condition I rented it in. It was perfect. Three weeks after returning the vehicle, I received a bill from Hertz for over $500 telling me there was damage to the windshield. They submitted a picture where it appears a small rock chipped the windshield. We submitted an appeal, which was completely ignored. We submitted a claim to our insurance company, and paid our $250 deductible. Our insurance company paid the balance of the damage amount, but Hertz also charges an administrative fee of $85.21. There's no justifiable reason for an "administrative fee", not to mention charging $511.28 to "fix" a windshield.

3350 Cherokee Dr, Vero Beach, FL US 32960. Tue, Jan 06, 2026, 11:30 AM. Then at the airport I learned that Hertz has NO Vero airport location! Fortunately Avis does.

Have been a loyal Hertz customer for years and have rented from numerous locations without issue. However, my recent experience at the Florence, SC location (Second Loop) was extremely frustrating and concerning. I returned the car as instructed, only for it to be stolen shortly after. Despite this, I was charged for a missing key and a $830 towing fee from Dillon, SC, where the car was left. On top of that, the manager falsely stated to the police that they didn’t know if I had returned the car, and no cameras were working to verify the situation. I was there to correct him in front of the cops, but he still lied and created a dangerous situation for me with the Florence police.

I had a family of 6 with luggage and gold clubs and we rented a suburban 6 weeks before our trip to Maui. I called Hertz the morning we were flying in and confirmed my arrival time and the size of car... Customer service confirmed that I was good to go especially since I had prepaid my reservation. Fast forward.. We touchdown in Maui and go right to rental car check in and I was greeted by the employee stating they had no cars... I explained I had a prepaid reservation and confirmed 8 hours prior.. She stated the overbooked and had no cars. Sorry... All she did was provide me a sticky note with Hertz customer service number on it and said to call them for a refund. Unreal. No attempt was made to help me with other transportation or helping pay for a Uber or Lyft... nothing.

Awful, I wish I could give 0 stars. I have rented 100's of cars in my life including overseas and have never had an experience like this. I booked a 6 passenger vehicle on HERTZ website one week in advance only to be told 30 minutes prior to pickup that they had no 6 passenger vehicles available. I asked if they could find a car at another location and Mike told me the Decatur location was a corporate store and the all nearby stores were franchises. I told Mike that this was unacceptable and that a 5 passenger car would not work for me and that I needed to cancel the reservation. Mike told me I would have to call the 1-800 number to cancel the reservation. Do yourself a favor and book Enterprise.

My husband, 3 kids, and I flew from Michigan into San Diego airport on December 26. We had arranged a mid-size car for our 8 day stay in San Diego. My husband entered the office to secure the keys, only to be faced with 15 or so other disgruntled customers who were told the same as him, ‘sorry, but we have no cars available.’ With zero empathy and zero assistance as to next steps, they curtly said they could do no further and put a hokey ‘sorry for the inconvenience but due to unforeseen circumstances, we have no cars available at this time. Happy Holidays!’ Tired, hungry, and at a total less, we spend the next hour calling other establishments, thankfully finding one 15 miles away, with a mid-size car available, and a $45 uber to get us there. Not impressed with HERTZ, not happy, not ever going back.

I am a longtime, very loyal Hertz customer and a President's Circle member, which makes this experience especially disappointing. When my husband and I arrived to pick up our rental, there was only one car available in the entire lot—an EV. We were told it was the only vehicle Hertz had left, leaving us with no real choice. The situation quickly became unsafe. The vehicle had a defective headlight and was nearly out of battery at pickup. While trying to reach my in-laws’ house late at night, the car ran out of battery, and driving in the dark with a malfunctioning headlight was genuinely frightening. We were stranded and had to Uber to our destination, then return the next day just to retrieve the vehicle and find a place to charge it. Even then, it took 12 hours to charge and only reached about 150 miles of range, which is completely impractical.

I arrived at Orlando International Airport at 11:30 PM. I went down to pick up my prepaid rental car and got in line at around 12:00 AM. The line was 100 people deep. There was one person at the counter. For almost 2 hours, we were given no information. Finally, when a supervisor showed up, we were first told that if we recorded him, he would not speak to us. When the man that was directed to said, "I won’t record", the manager said, "Sure you’re still anyway". Very rude after keeping everyone waiting with no communication. He went on to tell us that they ran out of cars, there was nothing they could do to help us, and to leave. Our options were to hang around the airport, and hope a car came in the next day, or find an alternative mode of transportation. They would not assist us with getting a refund for our prepaid cars. They told us to call customer service the next day. They would not help anymore and to now leave.

I accidentally went on an interstate leaving O'Hare in Chicago in October. Arrived at 11pm, pouring rain and then could not finder wipers in Chevy SUV. I probably went 1 mile before I got off. I got an additional bill from hertz for $150 for a week of unlimited tolls. I called and explained that I would pay $15 for my mistake, a one day rate for tolls, and Hertz said nope. You will get charged $150! I complained to Atty Gen of Illinois and the charge was then reduced to a one day rate. They were purchased by private equity, shocker! The next trip I used National, a FABULOUS experience. (AAA discount is only with the rip-off Hertz.)

I'm running my car through Expedia, picked up a car in Nashville airport, bad customer service at the airport, the rental car place asked for a credit card. Now I have over nine hundred dollars charge to my account.

Terrible experience with Hertz at El Salvador International Airport. I arrived with a confirmed reservation, and they told me they did not have my car. No explanation, no apology, and no effort to fix the problem. After a long flight, being told my reservation meant nothing was extremely frustrating and unprofessional. What is the point of reserving in advance if Hertz does not honor it? I will never rent from Hertz again and strongly warn others to avoid this location.

I Would rate with negative star if there was an option. We had a car booked about a month prior to our trip at YUMA Airport, at the time of pick up I was told they didn't have a car available for me and nothing they could due because some cars were getting oil changes. I received email day before confirming my upcoming rental. This left me stranded and added unexpected expenses to my trip. BEWARE even if you pre-book that doesn't mean a car will be available for you. The inconvenience and extra expensive are yours to suck up. Hertz has no customer service or consideration for travelers rental needs, do yourself favor use other rental companies that will honor the booking.

Two major complaints. One you select a vehicle including time and place of pickup, but the vehicle isn’t ready and you’re forced into an upgrade. It’s happened more than once. Secondly on a recent trip to Mass to bury my sister on the way the right rear tire exploded and we were lucky to get off the highway safely. By the time we found help the tire couldn’t be plugged. It was shredded and the donut was put on but not with enough time to make the burial. We slowly made it back to Logan airport where customer service added an additional 300.00 to our bill. Zero empathy for missing the funeral and no patience to hear the vehicle didn’t strike anything in the road. Hertz corporate no better no offer to mediate the dispute etc. never again will I rent from Hertz. Receipt attached before the cost of the tire was added.

I wish I could give ZERO stars. Hertz customer service is awful. They charged my CC $285.57 for a car rental and I was never sent a confirmation number, they claim I don't have a reservation and then the agent hung up on me when I asked to speak to a supervisor. I will never rent from them again and I am a gold member.

The policy of providing a credit card by the renter is understood. But if the renter does not have one why can’t they accept a spouse card since that is the card used to pay for the car? The other issue that prevents the renter from using their debit card is the requirement of using it one day in advance. Why can’t you just get approval for the anticipated charges and refund any unused portion? This is a money pit. Charging $60 for a second driver when there is none but have to do so to use their credit card.

Poor customer support. They make it difficult instead of streamlining the process. I just needed to change a payment method as I prefer to have all similar charges on one card. The app is down, and customer support is terrible. I think it may be time to cancel my business with them and look elsewhere, but unfortunately, they are all basically the same.

I just rented a car with Hertz in North Bend OR. I do believe the customer service is lacking. Definitely the agent needs an attitude adjustment. They made a poor representation for the company. I have no complaints about the company itself.

Hertz was so patient and helpful!!! It took a while but got a fair price and even was able to obtain seating for a senior traveler, which is very helpful! He was able to find alternate dates if needed and of course, upsold for your company: travel assistance and blue ribbon baggage mahalo!

If I could give Hertz less than one star I most certainly would. My sister and I rented a car from Manager Tony on 103rd and the tire light came on. We missed our trip because of this. HORRIBLE experience

Make sure you do a complete walk around before and after or Hertz will take advantage of the fact that you didn't notice something. They sent me an invoice for supposed damages that I definitely didn't do. I took a video of the vehicle when we pick it up and sure enough - the damage was already there but I didn't notice it at the time. Hertz had to have known that damage was already there and they took advantage of the fact that I #1 - didn't notice and #2 - didn't purchase the extra damage insurance. I will NEVER be using Hertz or their partner company Thrifty again!

Use anybody else except Hertz. Horrible customer service. Charged $135 for less than a half a tank of gas and forced me to pay insurance which doubled the cost of my vehicle. Do not use this company. They are the worst Customer Service and have zero empathy when you’re standing at the counter. Alfredo in San Jose, Costa Rica was not trained or empowered to fix problems and I suspect was padding the company’s pockets overcharging for insurance and claiming it is the law. Their Costa Rica office is the worst at the airport.

I reserved a vehicle online and prepaid with somewhere to be at a certain time and drove over an hour to get to the Lafayette Hertz location only to be told "I'm so sorry we don't have any vehicles available" and I have to wait 5-7 business days to receive my refund. The really bad thing is I called after I booked it to verify that a vehicle was available and they explicit told me they did have vehicles available.

I am a very unsatisfied customer of Hertz! I had to cancel my car rental that I paid upfront for when the government shutdown was in full effect. My flight was cancelled and therefore I did not need the car rental. After finally reaching customer service for a real conversation about my refund, I was told I should receive it (the refund) within 7-10 days. And getting that verbal commitment was after the customer service kept trying to bounce back to the third-party rental company. That company had already informed me that Hertz had the money since I paid up front. We are at the end of this month and no refund. I am extremely disappointed as we are in tough economic times, as EVERY knows. I don’t have money to throw away.

I reserved a car at Houston Hobby and I’m a Gold member. I checked in online so I could pick up the car rental quickly. I received multiple messages and emails confirming that the car was ready. When I arrived there was no car ready and I had to wait over an hour before I could get the car. This messed up my schedule because I didn’t know I would be delayed so long.

Absolutely under no circumstances rent from these thieves. I rented a car in Orlando. Upon returning the car there was some photo captions taken (no person available) of the vehicle. There was a smudge spotted by one picture on the rear bumper. I believe it to be a mark left by a wheel on my suitcase or something that could be wiped off with a shirt sleeve or towel. Hertz sent me a bill for $100 for vehicle damage. This is what I believe to be extortion and a money grabbing scheme by Hertz as I am not there to dispute what was exactly on the bumper. Make sure you take 1000 pictures of your vehicle before and after returning the vehicle and take it through a car wash so you don't get a dirty vehicle charge or some **!

I recently rented from Hertz at Austin–Bergstrom International Airport (AUS) through my AMEX partnership, and this was by far the worst car rental experience I’ve ever had. The problems started right away. Hertz sent a text saying I could “skip the counter” and go directly to the “Gold Board.” After walking around the airport parking lot for nearly 20 minutes, I discovered the Gold Board is actually inside the office, totally misleading communication.

I had a very disappointing experience at the 6578 A Fm 1960 West Hertz location. The customer service rep (AA male) was extremely rude and dismissive. The employee made no effort to help and acted as if my questions were an inconvenience. Definitely not the level of professionalism I expect from a rental company. He was very dismissive towards all customers on November 21, 2025 afternoon shift. He displays poor oral hygiene and a foul smell from his mouth. I won’t be returning to this location.

Despite returning the vehicle in proper condition without damage & a full gas tank, my rental contract was not closed out and I continued to be billed incorrectly. On the date of return, I brought the vehicle back with a full tank of gas and no additional damage. In fact, the vehicle I was given at pickup was already in poor condition, and I took the time to show these issues directly to the on-duty manager to ensure they were noted. I fulfilled all requirements of the agreement, yet the rental remained open and my credit card billed daily until I called several times to complain about returning the car.

Worst car rental experience I have ever had. I rent cars all the time. This time I decided to try Hertz. Never again will I rent from them from. The moment I stepped off the airplane. I should’ve known from the hard time that they gave me at the Desk at Westchester County Airport in White Plains, New York, that this was gonna be a complete nightmare. Currently I’m fighting with them to get my $500 deposit back. My bank tells me they can’t release it. Hertz tells me they can’t release it so who the hell can release it? And the car was returned in perfect condition better than what I received it. Do you wanna deal with this headache go right ahead and rent from Hertz but as far as I’m concerned, I will never step foot in a Hertz building ever again or rent from them ever again. They treated me like I was a piece of garbage and that’s unacceptable. You guys should be ashamed of yourselves

When I picked up my rental car, the representative, asked if I wanted to prepay for gas, and explained how convenient it will be to do so. What she forgot to explain was, that I would not be reimbursed if I returned the car with a 3/4 tank of gas. They are THIEVES and ROBBERS! Therefore, if you decide to rent from this company, DO NOT PREPAY!! I will not be renting from them again!!!!

This the worst rental car company I have ever dealt with. I will never ever rent a car off them again. Their customer service is the worst. They tried to give me Toyota Corolla as a SUV. These people are the most unintelligent people I have ever dealt with. Lost me as a customer.

Hertz refuses to acknowledge they have not reimbursed my $200 deposit, they say they released to credit card company, but credit card co never received. They lie about returning calls. They are no longer an honest company. Getting thru to customer service is very difficult, reps struggle understanding English.

Horrible customer service at return. Airport signs for return are very confusing. Tiny car, my head was touching the roof of the car. I'm only 5'6". Many service requests displayed in car. Overcharged with changes not agreed with.

We rented a car from Hertz for our trip to Florida. When we returned the car after having no incidents whatsoever, the agent inspected the car and then went onto the next car, and we proceeded to the airport. About five days after our return, Hertz sent a notification that the vehicle had been damaged, and to pay up. They are saying that there is a small amount of damage to the fender which will cost about $380 to fix. The return agent did not say anything about this when we returned the car, and I am shocked that they can just come up with this damage after the fact. I am disputing their claim; they are providing me with a picture of the damage but they have no proof as to when the damage to place...after the agent took the car, or was it pre-existing?? The agent we spoke to had a horrible attitude, basically saying that "it's only $380.00, just pay it"!!! Never again with Hertz!

I would give them a zero if I could. I rented a car on Friday October 3rd 2025, The tires on the vehicle needed to be filled up throughout the whole trip. When we returned the car, the guy was like, "Oh let me make sure that's accurate." In other words he thought we were lying. I don't care what you make sure of, I know what we had to do and thank god I took pics of the miles and low tire pressure every time it happened. Also get this 41 days after and no security deposit returned. I am filing a law suit against them currently.

Reserved a full size SUV for 4 days. When I arrived the female associate never looked up from her phone for 5 minutes then very rudely asked what we needed. She said her system was down and the vehicle I reserved was not there. The guy was supposed to have it back by noon and we haven't heard from him. It's now 345 my pickup was 330. She offered me a mini van or a Ford Bronco. I went outside to make a call to attempt to find another vehicle for my trip. When I returned inside I told the female that I would take the Bronco. She stood up from her desk and said, "Great. I just assigned it to myself so I can get home," stormed off returned with a key and said, "Ok I'll change it to you," and she stated to us "she will have to walk home". My wife and I walked out... Very poor service and left with no car for our trip. Went to Enterprise right up the street. North Attleboro Massachusetts.

No prior notice that I had to have a second picture ID. Who the heck has that? Or a copy of my power bill on my email/phone. Uh no!! Stupid!! Parked my vehicle in airport parking and walked 2 miles only to find out that I don’t have the credentials that I need.

I wanted to make a one-way rental from DTW to LaGuardia. I explained this implicitly when making my reservation. The woman behind the counter assures me everything is correct and that I will receive my deposit (700$) back when I safely drop the car off. Today, after dropping my car off, at LaGuardia, as stated I received an 800$ charge for not dropping the car off at DTW. This company is absolutely criminal and purposely misleads customers to lure them into predatory fees. My reservation was supposed to be 200$, it was 1100$ at the end.

We reserved a car online while vacationing recently in Sante Fe, New Mexico. We had a confirmed reservation made and paid for on line. My husband took a ride service to the airport the pick up the car, and Mike, the manager, told my husband there were no available cars. He admitted to seeing the reservation hours earlier and when asked why he didn’t call to inform us that there were no cars, he just shrugged his shoulders. My husband had to take another ride share back to the hotel, incurring at $50 in expenses and 2 hours of wasted time.

Rented a car from Hertz online, filled out all the criteria that was asked, paid for rental car online as well, got confirmation saying car was all set and can be picked up on that day, got to airport, Hertz employee says that there is an 8 hour wait. That was not specified online at all. Was unable to rent car, stuck in airports. Horrible experience. I would not recommend Hertz rental cars to anyone. Was an absolutely horrible experience

My son rented a car online from Hertz car rental. When he went to pick up the car he was told that he needed a credit card to finalize after online he was approved. He paid 571.00 dollars including a deposit at the store. Thought he was ready to go. WRONG!!! Company policy states that you can rent a car with a debit card with a deposit, which covers failure for gas and such when dropped off. A credit card may be asked for if renting a luxury vehicle or specific location. Management said that it was policy for a credit card and run a complete credit check just to rent a simple small car. He had no credit card but had a debit card. Then approval was denied after being approved even though money was taken from his account. Management was mad because he was caught in a lie then said he was done. We had to leave. He was done. Wasn't interested in helping my son anymore. We had to leave.

HIDDEN CANCELLATION FEE. Made a reservation with cancellation option. Not guaranteed and gave no credit card as payment. Never make any car/hotel reservations without cancellation option. Travel standby 41 years airline staff. We had to cancel due to a family health emergency. Cancelled day before online. Accepted online!!! showing full credit of $159.96!!! Later only received partial credit of $59.96. Charged $100 cancellation fee!!! DO NOT RENT FROM HERTZ!!!

I'd suggest you reconsider if you haven't already reserved a vehicle. If you do rent from them, my advice would be to consider acquiring their extra insurance endorsement. Our family left a Hertz rental vehicle at the Colorado Springs Airport rental lot early on the morning of September 29th. As has been our custom, our son took a slow walk around the Ford Expedition to identify any issues that should be reported; everything looked good to go. Three weeks later, I received a call from a Hertz representative demanding $800 for alleged car damage and over $400 in administrative fees. Talk about out of the blue.

I am a gold member. For the past two months their website has not been working. Anytime I try to book a car, I get an error message before I get to the screen with the cars and prices. I called Customer service twice and after being on hold and speaking to several people and getting shifted to different advisors, I was told both times that someone would look into it. One advisor did tell me that other customers are having issues and she would get back to me. No one ever called me back and website still not working. I keep getting an error message when I try to book. I guess that I will have to switch to AVIS.

Worst customer service. Cars are not reliable. I will absolutely never use Hertz again and I will never advise anyone to use hertz. I would rather ride a donkey than use hertz. That is how horrible the service is.

Reserved and paid for a luxury sedan. Was given an econo box, that's all they had. Did not receive a requested refund for the difference in vehicles. I emailed the corporate office asking for a refund but the email remains unanswered.

I travel to Portugal often and always rent a car at the airport. This past trip in May, 2025 I decided to rent from Hertz since I am a member at Hertz and have had good experiences in the USA renting from Hertz. My rental began in Porto, Portugal on May 17, 2025. I had booked the car online a month before I left the USA. Upon arrival at the Hertz counter which is located a few miles away from the airport I was given a car model 2008 Allure Hibr, Car licensed plate #**. I also purchase the extra full protection on the car just to be safe. The car was in good condition and drove well. No problems with the car. At the pick up the Attendant requested a deposit for future tolls incurred using the Via Verde (Portuguese EZPASS).

I will not use Hertz again if I can help it because they are a BIG RIPOFF! We extended the rental past 4 weeks and was NEVER told that it automatically changes and charges a monthly fee which is much higher than the weekly rate! Why not tell the customer before that magical surprise time comes for that expensive fee! I don’t recommend them ATTTT ALLLL!

Bad experience due to the company not having an appeal process for GOD of Act like hail damages. Their administration cost was over the top. Found out the company is making a lot of money this unfair business practice. Stay away from renting vehicles from Hertz.

At HERTZ in Sparta TN Norman helped me with getting my rental very quickly and easily. He has great customer service skills and Norman is so kind and can help with anything you need. He assisted me with extending my rental and made it easy to return! Thank you so much. I’ll definitely refer anyone that needs a rental to come here!

Rented Hertz from Cleveland Hopkins Airport. Car smelled like dope and smoke. Car was never cleaned finding trash in the console. Rear seatbelt was inoperable. Dent in driver's side door. No customer service person to be found. High mileage...Greater than 38,000. Not happy and will take my business elsewhere next month.

Hertz’s car rentals takes advantage of their customers by not being honest with the process. They make you sign the contract before giving you a chance to inspect the car, and they provide no personnel to help with the inspection. I strongly discourage you from EVER renting a car from this company.

It takes a lot for me to take the time from my busy schedule to complain about poor customer service. I reserved a car at Sarasota Florida airport thru Hertz on where the car was reserved on 10/3, it was then posted with a $500 deposit on my credit card on 10/6. The car was returned on 10/14 in perfect condition with a full tank of gas.

Rachid at Hertz Dallas Fort Worth was amazing! He was brief & helpful with suggestions regarding collision coverage; and he went above and beyond to ensure our travel was satisfactory. The first car we got had a foul smell, and upon letting Rachid know, he made sure we were assigned a different vehicle for our travel. He had a positive attitude and he was incredibly helpful.

We recently attended a wedding in Sedona. We flew into Phoenix. We missed our original flight into Mesa so we had to alter everything including our rental car. We originally went through Allegiant for the whole package. But because we missed our flight we had to go through Frontier and then rent from Hertz. Well let’s just say the rental from Hertz cost us more than the entire package from Allegiant including flights and a convertible! If you are made of money yes, use Hertz but if you are normal human being with bills to pay and a budget to follow, DO NOT waste your time looking at Hertz. They charged us $1517 for 4 days for a jeep. Ridiculous!

Rented a car last week of August beginning of sept. I returned the vehicle looking almost as clean as when I got it. But for some reason was charged $150 outside washing fee. I went back and had them go over the car and explain the manager said she had never seen this fee and it shouldn't had been charged. Said she put in for a refund. She has communicated with me but its been 2 months and corporate hertz has not issued my refund. I have reached out several times to them with no response. They quickly take your money but don't seem to be able to refund when they do something incorrectly and owe you. I am not happy.

I rented a car in Denver for a week to tour the badlands. I explicitly ordered a small car since it's just me. When I got there, all they had were SUVs. That gas guzzler probably cost me an additional $200 in fuel charges, to say nothing of the environmental damage from burning all that extra gas.

Don't know where to begin - seriously. Zero stars if it was possible. The worst in the world. From changing payment, supervisors promising to call back and never do, cost, ability to drop their liability insurance, inadequacy and conflicting information from representatives, home location where I picked up the vehicle (Chicago O'Hare) hasn't answered their phone in two weeks nor the two emails sent from HQ supervisors to Chicago supervisors... I mean - it's unreal.

The absolute worst company I have ever dealt with. We rented a car for one day to go from Pensacola airport to pick up our car at the Destin-Ft. Walton Beach airport. We had the car 2 hours and drove 80 miles. They charged us over $1000 because they didn’t check in the car when we dropped it off. They said we had the car 10 days. Customer service was horrible. They were no help. Actually said to send a picture proving we dropped it off the same day. Never rent from Hertz!!

DO NOT rent a car at the Cozumel Mx location. They are scammers. I reserved a car for a week for $250 and when I picked up the car they said I have to pay for the insurance for the car. I told them I have a Chase credit card which covers the car. The man didn't care. If you want the car, you have to pay for the insurance. So instead of renting the car for a week, I rented it for 3 days at $100 a day! Ridiculous! I called Hertz headquarters to complain and they said the location in Cozumel is not HERTZ. EXCUSES, EXCUSES! It's a franchise and I have to go to Cozumel to ask for a refund! LUNACY!! HERTZ needs to put that alert on the website when people make a reservation. The COZUMEL airport LOCATION IS NOT HERTZ AND YOU WILL HAVE TO PAY EXTRA FEES TO RENT A CAR! I'm sure AVis is the same. NOT Payless. I will return to Payless to rent my cars. Shameful!! Bunch of scammers!

We had the privilege of using Hertz for a Business Rental Trip. The airport Pick-up was tremendous with Reneisha **. The Customer CARE/Kindness was excellent. The Auto worked excellently. Just when we thought it couldn't get better - the return with Thomasa & Miyesha was again excellent. All of this team made us feel we were valued in using Hertz Rental. The Auto served our purpose. We wanted to say THANKS!

I am here to share the terrible experience I had with Hertz. I rented the vehicle in Munich Germany and the customer service was good. He even mentioned to me that I should do a video of the vehicle before I left the building. I took his advice but didn't notice a scratch on the wheel on the passenger side. When I returned the vehicle, they showed me the scratch and charged me over $600 (I guarantee you that vehicle never got that scratch fixed). I know that I was ultra careful with the car so I went to the video I had made and could see the scratch truly did exist. I sent Hertz the video and a screenshot but they said I manipulated the video.... They always had a reason not to reimburse me my money. I have the original video but I cannot send it in its full extent because of email restrictions on size of the video.

Absolutely ridiculous customer service. Pre-paid rental and wanted additional deposit which would have been fine, except they would not allow us to pre-pay for this. Person picking up vehicle did not have a credit card so therefore we had to cancel rental. Charged us $200 to cancel a pre-paid rental which is 85+% of the total rental charges. Total BS. ZERO STARS would be actual score.

Absolutely do not recommend. I rented a vehicle two months ago and received a payment receipt upon returning the car. Two months later, I am being told I am sent to collections for a past due payment. I have tried physically going into the store I rented from, which says they cannot process a payment for a closed rental agreement. I have called their billing support number three times now, and their systems are literally down each time I call, which says a lot about their reliability as a company. I am at my wits' end with this situation and cannot believe they make it so hard to process a simple payment. Do better!

I rented a car from Hertz Carmel, IN location. My car was being repaired so I was not certain when it would be ready. I estimated 1 week. I returned the car after a little over 2 days. I was billed for the full week. I do not recall paying in advance. I initially contacted Hertz and was told to try back in 24 hours using a case #**. I called back today. The chat support person told me that they could not access my rental file or issue a refund. I find it hard to believe rental records are not retained for some period. FYI rental # was **. I feel that the Hertz policy regarding refunds needs to be addressed and is definitely not customer friendly. I am disappointed in Hertz handling of this. It's doubtful that I will rent from Hertz again.

The worse customer service experience I've ever had dealing with a rental car company. Predatory hidden fees. Customer service associates who don't understand the systems they're using. I sat at a location for 4 hours trying to change my method of payment for a rental. Just a horrible company with a horrible business model with horrible employees.

I rented a Chevrolet Trax in Miami. I get flat tire. Since 21.30 I wait for their service to change tire with my 2 children. Now it is 00:44 in the morning. We still wait and nobody comes. Every time you call... "Yes in 1 hour you get Service" and nobody will call you back. I think I will wait All Night without Service. Rental Number **. What can Hertz now do? To make me happy?? After this reall,y really bad experience.

Hertz charged (victim) me $821 for administrations fees that other driver scratched my car. And the driver’s insurance company already paid for their damages. I won’t pay because I didn’t do anything wrong. And I also already bought the third party insurance. And they let me know 4 months later. It’s unbelievable how a victim have to pay the damages? They said if I don’t pay, they will report me to the credit agency, and block me to rent out their car.

The worst experience ever. Do not rent from Hertz. I was scammed the same way thousands of other customers were. We were hit with a $900 bill (sent by email) after the car was returned. Hertz informed us they found a ding on rear door panel - they sent a picture and it was the size of a pea. They claim it was not there when we picked it up. Meanwhile, they never did a walk around, nor did they ever inform us we were getting a hybrid car (neither of the 2 drivers ever drove a hybrid). I am also reporting them to BBB. Don’t get scammed by Hertz, rent elsewhere.

This has to be the worse rental company. Over the years their reputation and services has plummeted. Company didn’t even have the vehicle I reserved and still charged my card. I will never use them ever again. Staff was helpful at all. Threaten to call security because my vehicle was available after a two hour wait. Ridiculous and rude.

If I could leave a zero star I would. Used to rent from this company a lot until I had 2 bad experiences back to back and switched to another company. This summer I decided to try them again. Imagine being charged US$1400 for a zero liability coverage, which was not refundable. Caught between a rock and a hard place, I accepted the charge...But I will never recommend this company to another customer. What makes it worse is I went back to Jamaica, rented from another company and had a totally different experience with my no liability fee being refunded. Godspeed Hertz Car Rentals. That's the last time you get to do me like that.

I rented a car from Hertz for several weeks. When I noticed what I call "Ghost charges" appear on my account. There were a total of more than $2,000 of charges with no explanation. I talked to 2 representatives at Hertz, they were no help at all, and were very rude. This is one of the most corrupt companies I have ever dealt with. Stay far away!

I don't know about the entire process, as haven't left on trip yet, however, I just called the Hertz Customer Service phone number and spoke directly with the "AI Agent". She not only had a pleasant voice, but I was completely AMAZED when she thoroughly answered every question I asked, from confirmation to flight possibly arriving too late for pick up (after kiosk closes). It was the FIRST & ONLY time I've ever had that happen. I didn't need to speak with a human!! That NEVER happens!! She not only answered my questions, but also offered more complete details and even offered more assistance if kiosk is closed when we arrive. Unbelievable!!!!

I recently used Hertz as my car was damaged in an accident and was given a rental car. The staff could NOT have been more helpful, friendly informative, and no question was considered too small or unnecessary. I don't often rent cars so there were a lot of questions. I had Sonya at the Cairns city Hertz office assist me and it could not have been easier. She was polite, and would not let me leave until everything was crystal clear. On returning the car I had the same service from a different staff member. So pleased to recommend you to anyone in the future. Thanks for a job well done.

Stay away from this vendor, bad experience, trying to make me pay for the damage I didn't cause. They tried to make you pay upfront for the damage. They didn't have transparent procedure picking up and dropped off the car. They reported 10 days later after I dropped off saying I made the damage to the car. When I dropped off, the guy checked it was ok with no damage. 10 days later they filed for the claim saying I cause the damage. How would I know how many people rented the car after me in those last 10 days? This is not in good faith and bad practice,.

After being passed along to several representatives, we were finally connected with Tywanna—and that changed everything. She was absolutely amazing: helpful, understanding, and resourceful. She patiently walked us through the process and provided solutions that allowed us to rent the car. Most importantly, she took the time to ensure we wouldn’t be stranded—with kids—in a state where we had no family or anyone to turn to for help. Tywanna demonstrated outstanding customer service, empathy, and professionalism. She truly went above and beyond, and I want to thank her for making a very stressful situation manageable. Thank you Tywanna!!!! Employees like you make all the difference and sets organizations apart from the rest!!!

Absolutely shitty experience. I will never ever rent a car with Hertz in the future. I was charged for a cracked windshield without me being any responsible for it, the car wasn't in my possession for hours until it was checked by an employee later during the day after an over night drop off and all of sudden I have a cracked windshield to pay for for $588 which $130 of that is administrative charges. Photos have not been provided showing the real damage of the windshield. Just blame it on the customer and we are supposed to pay for it with blinded eyes. Customer service was absolutely NOT helpful. Hours wasted on phone calls and when you want to finally pay because you are sick of the bullshit, there's no easy way to take a payment. So nothing was resolved and I couldn't even pay for it and the customer service hung up on me. Absolute shit and really upsetting.

After returning my car to Hertz at the Switzerland airport in Zurich, I received a traffic violation in the mail from the Swiss government. Hertz charges an admin fee which I paid along with my violation which I paid to the Swiss government. When I got my credit card bill, Hertz had charged me twice for that admin fee. They have been harassing me about paying their second invoice saying I had 2 violations. I have wasted so much of my time trying to fight this and my bank is disputing it as well. Hertz is very incompetent in this aspect. The amount of emails they have sent me is beyond reasonable. I will never use this company again and highly recommend that you do not either. What they are doing is borderline fraud. Zero stars would be the most appropriate rating for them.

We reserved the car online and paid in full, non-refundable if not used. Picked up the car (nice car) and returned it when we were supposed to full of gas. There was a charge for $11.46 on our credit card a few days after we returned it. We called the location we rented from and she didn't know what it was for. We called corporate and they said it was an amount owed on a prepaid voucher. I don't understand that because the reservation showed PAID IN FULL when we made it. It's not the amount, it's that these large companies are adding small amounts of money, figuring people wouldn't dispute it. I'm sick of it and we are taking this to the end. NEVER AGAIN.....

The worst company who rent car for 3 weeks and end up paying 5700 for 3 week rental at the rate 333.00 weekly payment. Big scamming company. I have prove an bank statement. This company scamming customer.

Absolutely dishonest and horrendous experience. They rented me a vehicle in bad shape, only drove it for a little while before it had a major mechanical failure. They charged me ~$2800 for a bad clutch, and said I was the one that caused the issue. I submitted a rebuttal, but they said if the car was in bad shape, I should have said something even though the failure was the first significant sign of the issues. They also triple charged me for the rental period, but eventually corrected the overcharge after I filled a complaint. DO NOT RENT FROM THIS COMPANY. I recommend reporting them to the Irish Consumer Protection Authorities (CCPC and ECC Ireland), also, submit a complain to Hertz International, as this company is a Licensee of Hertz.

She is the customer service from Hertz **, I had a problem with the rental car in July 17, 2025. They called me 30 minutes before I do pick it the car and told me they don’t had car ready for me. My reservation I did 2 weeks before. They don’t refund my money about $1000. I need a lawyer for this case. They don’t answer me with my money back and then I went to rent other car in different rental with other money in the same day was more expensive.

Today I went to Hertz at the Metropolitan Airport and had a horrible experience. The vehicle that I was in had a maintenance light on and I had it reserved for 14 days and it was only day 7, I called ahead to advise them I wanted to make a swap of vehicles due to the warning on the dash board. The phone direct line never was able to direct my call to any of the representatives there. Upon my arrival I parked in the return area and Advised the representative that walked up with her iPad that I was here to switch out my vehicles because this vehicle needed oil change services. She said Ok. I entered the building and I advised the women at the desk. When It was my turn the same exact thing. I am here to exchange my vehicle because of a maintenance warning signal.

We rented a car out of MYR - first off when we arrived they had no idea where the car was located and sent us searching but that's not all! We were advised we needed to refuel the car on return, we could not get the gas door open, called customer service and they were zero help! We finally were able to pry the door open to refuel. We filled the car until the gas pump shut off but noticed the fuel gauge did not move to completely full. We saved the receipt and advised when we returned the car! The man working the return was rude and said there is nothing he could do! In the end we were charged 50 plus dollars because they stated we didn't not fill the tank! We called customer service and again they were rude and this was not resolved! Never again will we rent from Hertz!

I arrived at 5am on 9/5/2025. That when it was suppose to open. However, I waited and 6 other people waited. The rep arrived at 614am with a smirk on her face. I walked to the counter, gave my information. She said sorry, for me I felt like she should've done more. Upgrade or something. I returned the vehicle on the 7th. For this guy to say I need a receipt showing I put gas in it. It's had 394 miles on the display. I said why do I need a receipt. When I got this vehicle it had 355 usage. I said this has been the worst experience I ever had with a rental company. He said hold on, came back like, "You're good. My supervisor said they won't charge you for gas." Even though it was a full tank. Why would you charge me. Guess what? I was charged anyway. Even after I said no I would put gas in it. Never again.. before and after receipt provided.

Horrible, Horrible customer services! I made a reservation to rent a car during some maintenance I had scheduled for my actual car. I realized I needed to return it a day earlier than I had planned because of a pre scheduled flight I had the day of, in another city. Due to the prepay option, I would not be refunded for the extra day. I tried contacting customer service to either take off the extra day or to cancel and rebook. The first rep I spoke with was not very nice and told me there’s nothing he could do and I would just have to return it early and hope that the shop would refund me.

I was disappointed that Hertz did not do a walkaround with us before or after we returned the car. We were told we created a scratch on the car. We disputed the claim and never heard back from them. Six months later we received a bill from a bill collection agency. I would have thought they would at least have the common courtesy to respond back to our dispute with the photos we requested from the previous renter but they did not. Renter beware!

I rented a car through a online company with Hertz in Cherry Hill, NJ. A contract was generated stating the type of car, cost, time for pick up. I arrived 10 minutes early and was told that the car promised was not available and I need to upgrade X2 at a higher cost. When I called the Corporate office and inquired Isabell spoke with Shekel at the desk in Cherry Hill. Her suggested solution to this problem was for me to go to the Philadelphia Airport 30 minutes away in Pennsylvania and pick up a car. I explained the distance, time and cost to travel to Pa. I asked 5 times to speak with someone in supervisory capacity, that resulted in the call being disconnected.

I arrived at CAE and went to the Hertz counter to pick up my rental. The associates assisted me but they weren’t able to locate my reservation. They allowed me to look for my email confirmation only to find out that my reservation was with another company. I appreciate that they were attentive and helpful even though I wasn’t their client. Thanks so much!!!

Everything seemed fine until a month later when we received this notice in the mail. We called them and were told the hood was scratched. We did not damage the vehicle in any way. We have no way of contesting this claim, but we will try. Do yourself a favor and google this scam- and use any other rental company besides Hertz/dollar/thrifty.

I reserved a rental for two weeks at Hertz Katy Freeway, Katy TX beginning Aug. 27 through Sept. 10, 2025. Upon arrival, I was informed there were no cars available. This is unacceptable. I would have rated this location a zero if it allowed. This location is straight 🗑.

Everything went perfect until I received my receipt via email a few hours after turning in my car. I noticed on the receipt that I had been charged $77 for “Fuel & Service” even though I had filled the car up with fuel prior to returning the vehicle. I called the one 800 Hertz phone number and within a few minutes was transferred to a live representative. He verified that the car had been turned in with the gas tank full and proceeded to issue me a refund that he said would appear on my card in the next 3 to 5 business days. There was zero pushback or resistance to my request. Makes me wonder how often Hertz charges consumers for fuel and just “hopes“ that they don’t check their receipt for the charge considering how easy it was to get the refund.

Received billing error as Hertz added extra charge for 1 hr passed return window. I realized on the paper after the fact that Hertz already added 1 hr extra charge. In my case, I booked the vehicle for pickup and return at 12pm by their default then I picked up vehicle at 11am and did not realized Hertz already add 1 hr extra charge on the billing paper. I assumed everything should be finalized and adjusted as time you returned the vehicle but it's not the case. Would recommend you should review the agreement immediately if the quote is not match up with your original quote when you reserved the vehicle. In addition, calling customer service is also pain in the ** and they put you in waiting line for your fault by calling them. Just be aware Hertz is not premium rental car company any longer, their car also not new like less than 10K miles.

My jewelry was stolen. I left it in the car and tried to get it back immediately but they refused, I submitted a lost report as soon as I landed. I sent my mother several times to the counter after that but they still refused to look. There is no contact number for lost and found. It should have been found by now, I told them exactly where it was. I'm only getting the run around and even the chat help disconnects. Do not rent from here. I won't again ever. I'm putting the message out on social media and I'm telling all my family and friends.

I rent cars at least 3 times a year and the experience with Hertz was a disgrace! I rented a large luxury SUV and was given something so much smaller that we had to rent a second car! The staff at Savannah airport were unhelpful, uncaring, and downright rude. I have reached out to Hertz several times made some complaints. They finally told me they were adjusting my daily rate, but did I ever seen a credit? No! Will never ever rent from this company again, unprofessional and uncaring if I could give them a zero, I would!

If I only could put 0 to this company, I would. I was charged about $1000 for 2 weeks. Unexpected and unexplainable changes on my cards, expensive electric charges for Tesla, expensive tolls, some charger for the key lost that I found, some charge for smoking: nobody smoked on the car. I wish a nice bankruptcy to this nice company. Strongly do not recommend to anyone, even to my enemies.

I rented a vehicle from Hertz and had one of the worst billing experiences I’ve ever encountered. I was double charged for a week I had already paid for (August 7–14), then billed again even after Hertz had already taken the vehicle back on the agreed return date of August 19 — a date that was set through Hertz’s own system, which I documented with screenshots.

Terrible service on return at Hertz 29319 Grand River Farmington Hills, MI. Agent told us additional charge of $150 for a piece of dog hair and an extra charge of $50 for dust on the outside of the car. To say the least car was not clean when we picked it up and was very clean when we returned. I cleaned the whole in side. Will never rent from Hertz again.

I reserved a car through Uber with Hertz so that I could work today and take advantage of a special Uber incentive. My appointment was scheduled for 4:00 pm, and I even arrived a few minutes early. When I got there, I noticed there were quite a few people waiting, but I assumed it would just mean a longer wait. However, when I parked, an employee told me she was no longer taking customers because the lobby was full.

I have been charged for a damage that I did not cause and required to pay $2,724.92 for repair which has not been performed. I rented a 2025 Toyota Camry on May 16, 2025 at Hertz Rogue Valley International Airport in Medford, OR. This car rental is operated by Overland West, Inc., a Hertz licensee owner. I returned the car in the same condition as I received it 5 days and 95 miles later on May 21, 2025. Overland West has never contacted me directly. Instead, Carol **, the manager, filed a damage report and forwarded it to PurCo, a collection agency and asked them to collect. The claim is based on a carbon copy of a handwritten inspection report showing no damage at the time of rental and a photograph showing damage at the undercarriage presumably of the same car.

Completely unacceptable. I booked with Hertz three separate times under the promise that I could skip the line, yet each time this “feature” turned out to be false advertising. On my most recent booking, Hertz didn’t even have a car available despite my confirmed reservation. Their skip-the-line service simply does not work. Save yourself the frustration—do not book with Hertz.

Terrible experience with HERTZ. Pickup time/reservation at 6am. Arrived early and nobody was at the counter. Called customer support and they informed me that the counter doesn’t open until 8am and there was nothing they could do. I will never use their service again. They do not help out the customer whatsoever. Terrible business and I advise all to stay away. (Alamo and National Car Rental was staffed at the counter. I used national instead!)

First the charge was $145 more than I rented the car for on Expedia. The price stated said it included all taxes and fees. We had no choice but o except what we were charged once we arrived, we needed a car. Next the vehicle they tried to give us was dirty and smelled awful, however, they did swap it out after we had to wait a looonnng time. FinalIy, we told them that we were going to return the car with a full of gas and they charged us for gas anyway when the tank was full, as we told them it would be. AgaIn, I had to wait a looonnng time for them to correct our already, "overcharged" bill. I have rented cars for "years" and have NEVER had an experience like this. As I waited for them to correct my "overcharged" bill I heard others with similar complaints. What an unethical way to do business.

I had never used Hertz before but got hit by another driver and have to have a rental while my vehicle gets repaired. That being said I wish there was literally any other option they could have provided me other than Hertz. Their website is garbage, their app is atrocious, and every time I try to book my rental it changes the pickup location from one location to a different one. Very frustrating.

I rented a car in Munich through a travel agent. Picked it up with no problems. Car's key fob went bad. I called and tried to speak to a Hertz representative who transferred my call because he couldn't speak English. After 12 minutes in hold they hung up. I found a local Hertz place in Nuremberg and went to fix the problem. The car wouldn't lock and in order to start you had to hold the key on the side of the ignition. The clerk changed the battery but that didn't fix problem. Another clerk came to help an hour later while we were waiting and reading the manual to find solutions. She tried for 40 minutes to no avail. I asked for another car and clerk stated she didn't have any. She asked me to call Hertz again on my dime international rates apply. I refused and she finally made the call and told me they would call me back.

I call misspeaking to a Hertz rep to reserve a vehicle. To make a long story short. The entire transaction was fraudulent. I am out of $845.00 due to this transaction. Hertz claimed I never called them. However I spoke with an agent by the name of Steve, who gave me his direct number **. Which Hertz claimed is not one of their numbers. I’m on a fixed income. Scammers. DO NOT USE THIS COMPANY!!!! They do not even care what happened to me and are not even trying to fix the situation!🥺 This is nonsense at best!

Absolutely awful experience at 8:30am at the Hertz on Albany Street in NYC.. Staff member was in rude - no greeting, no courtesy, just attitude. Demanded a second ID beyond my valid license with such a nasty tone, I felt like I was bothering her by being a customer. No line, no rush, no excuse. I remained polite throughout, but if this is how she treats people during a calm morning, I can only imagine what happens when it gets stressful. She should look for another line of work.

I pre-paid for a trip through Priceline. Reservation confirmed by Hertz and Priceline, but no vehicles were available when we arrived. I wasn’t notified of any changes regarding my reservations. It was a horrible experience. I watch group after group go through the same experience as I. Hertz not able to provide rentals for pre-paid confirmed reservations. There's never an explanation. There's never an apology and they never have an alternative. Horrible customer service. When my wife asked if this was a recurring problem, the Hertz employee indicated yes. With that said, it’s clear that Hertz can't even figure out how to have their rentals ready for people that book them far in advance. I learned that the Hertz I once knew no longer exists. I would not recommend them to anyone.

Weeks after my rental, Hertz charged me over 1000 OVER my credit LIMIT somehow. My card was cancelled at the time due to losing it. Now I’ve got a whole investigation going on. Contacting them to dispute this their thieves and this is illegal. I never got anything in the mail no notice nothing they just took it. Oh? I don’t know.

Good day Customers, staffs, Hertz employees. I like to recognize two individuals at the Hertz Fayetteville, GA location. Mr. DJ and Aliayha is two employees you can count on for services, good people skills, knowledge of rental agreements and would love to have them on my team. Please give them some kind of raise for helping customers and believe me I will rent from this location again and also inform others like family members and friends. Thanks Hertz and those two Individuals and God Bless.

Beware of all the ways Hertz will charge hidden fees for highway robbery! After crossing one toll bridge in the high occupancy vehicle lane (which should have been free given the number of people in the car), Hertz billed me $18 after my return for the bridge toll & “convenience fee”. Even more ridiculous though was the $400 cleaning fee they charged me after the rental return for a small amount of dog hair that could be easily vacuumed or removed with a lint roller! Bottom line- long after you return the car expect to continue to get exorbitant bills for unjustified fees.

If I could give a 0 I would. For the second time this location had 0 cars despite a booking. You get out on a waitlist for cars. No information on when a car might be available. No help from the 800 number and no help from the people behind the desk.

I will never use Hertz or any of their affiliated rental companies (Dollar, Thrifty, Firefly) ever again. The company canceled my reservation and did not notify me. I found out when I attempted to confirm my reservation on the website the night before. I prepaid for the vehicle and the charges were still on my account when I attempted to confirm. I called the customer service number and was notified that my reservation was canceled by the location due to no vehicles being available. I was told I would be refunded in 7-10 business days.

Hertz seems willing to use all means to rip off customers to enhance their revenues. Returned a car with fuel topped off to the hilt, as supported by Miles to Empty reading, and they charge me $15/gal.

I pre-paid for a trip that was necessitated due to family issues, which are dynamic. In this case, my plans needed to change and I reached out to Hertz more than 24 hours before my reservation to extend it one day ahead and they refused and when I cancelled they charged me a fee. This is ridiculous.

A horrible experience. I waited for a shuttle back to the airport so long that I missed my flight. Their was nobody to talk to. When I called they made me wait on the phone for 20 minutes before we got disconnected.

The two women who work on East Independent in Matthew Nc is rude, inconsiderate, poor communication skills, has no empathy or compassion for their customers but working with the public. Two mean girls at the front desk booked a reservation for 10am and didn’t leave until after 4pm WITHOUT A RENTAL. They claim they was waiting on Uber approval for insurance but why not tell me all this in the beginning instead of having me wait all that time. I booked the reservation for 10am and didn’t leave until after 4pm whatever issue they was having with that uber rental. All they had to do was tell me I could have just reschedule but they wasted my time and that is why I was so upset. I work third shift and came to them after I got off work and they had me in there waiting that whole time. Mind you I had to back at work tonight at 7pm but because I was in there so long with no sleep I had to take off and at this point they messing with my money in this economy

I booked a car with Hertz but decided on another care company. I get a day deposit charge on my American Express for $54.90 because I didn't show up for the car. No other car company does that. They do not express in any obvious way that they will charge. Suggestion. If you use them make the reservation but never do a pre checkin and give them your card. That's how they will cheat you out of your money. Never give them your credit card number in advance. It's not necessary.

Hertz as an organization and the location in Dallas Forest Lane location. I reserved a car and thank goodness I called before heading over. I called to see if I could collect my reserved rental early and I was informed that my reservation was not available. If I had known that there was a clear discrepancy between the Hertz network and their affiliates I would have never booked. On top of that I was told they the 358USD I used to book the car would only be refunded in 10-15days since I was cancelling my booking. I told the customer service rep I was not canceling my booking and I just wanted any car and despite booking directly through Hertz site and not a 3rd party they were ill prepared to support or provide assistance. Discovering how bad this service was…was eye opening. Horrible service and horrible experience. Will never book Hertz again.

I was stuck in Charlotte because my flight was canceled and had to book a last-minute car to get home late in the evening. I booked through Priceline for one price, but received a second receipt the following day from Hertz for almost twice what my Priceline receipt said. I had this car for 5 hours, and it cost almost the entire quoted daily rate for each hour. I am frequent traveler and there's a reason I usually use a different company that is more transparent in pricing.

$500 for a car wash and a masking wearing check in Burbank, CA. Manager does not have the courage to be upfront about changes so they sneak them in on your credit card. I caught it and referred the $500 car wash to Federal Trade Commission.

I had reason to contact Hertz customer service to resolve a billing issue where I paid for a certain class of car but was given one that was a lower, less expensive class than what I had paid for. I am retired, but use to travel extensively and always considered Hertz as the leader in the car rental industry, setting the gold standard for reliability, the quality of its fleet and customer service. Based on my this most recent rental, I learned that the Hertz I once knew no longer exists. When I tried to call Hertz customer service to resolve my billing issue, it didn't take me long to realize that the customer service at Hertz is almost non-existent. After searching its website for Hertz customer service number, I realized that the number is no longer provided. Instead those seeking customer service are advised to submit their issue using an online form. Hertz commits to respond to the issue raised via email within 3 to 5 business days.

I arrived at Hertz at 1:15 for a 130 reservation. There was no one at the desk even though the posted hours were from one to 4 PM. When the customer representative arrived she was very rude to me. I had booked an economy car and all she had was the manager special which was an electric car. She was very curt with me and gave me no other options. The only other car available would’ve been a huge up charge.

If traveling to Cancun or any other place in Mexico, avoid Hertz. They will tell you that your car rental insurance either from credit card or USAA or any other, is not valid in Mexico so they can sell you a very expensive one. Their real business is to sell insurance. Besides their cars are not well kept, when it started raining we noticed the wiper blades were damaged. The SUV we took was a 2025 model but 3 of the tires were low and worn out.

Hertz is the only rental company we have ever used that consistently does not have your rental ready. I have used so many different rental companies and have never had an issue regardless of how tiny and shitty that they are hurts being the massive conglomerate that they are can't even figure out how to have their rentals ready for people that book them far in advance. There's never an explanation. There's never an apology and they never have an alternative. I can't tell you how many times this is completely ruined our move or a vacation or in this case a wedding.

ABSOLUTELY TERRIBLE! Never again will I use this company! I've used them 2 times due to lack of options and both times I had to get a vehicle smaller than I requested online. SO MANY BOGUS CHARGES! A $24 a day car I spent $82 then got an additional $87 in charges that I didn't agree to. $30 in convenience fees for $20 worth of tolls. There's not even an option to pay for those tolls in person. This company should be destroyed!

Absolutely Unethical — Avoid This Company at All Costs. I’ve rented cars all over the world, but never have I encountered a company as deceitful and opportunistic as this one in Ljubljana Slovenia airport. The rental process seemed fine at first — But upon return, they claimed there was a "new dent" on the car. Mind you, this was a tiny, barely visible mark — smaller than a coin, and easily missed unless you were actively trying to invent a reason to charge someone. I’m convinced it was either already there or caused by something so trivial it didn’t even warrant a note.

Worst experience. Hung up on by local agent before we said hello. National customer service agent repeatedly said they aren’t able to make any changes and that we should return the car to the local agent or call them to make changes. Said their supervisors are all in meetings and cannot help me. Nothing was resolved. Everything on our contract was incorrect. Total nightmare.

Upon check in at VPS location, the agent named Megan (tongue ring) was reluctant to answer my questions (gave 1-word responses in a low tone) and overall with a very unpleasant demeanor. Not a good welcome to Destin! Additionally, I was charged an 'underage fee' of $107.00 on my final bill even though I checked-in presenting my ID showing over 50 years old. Called customer service - stayed on hold for 32 minutes to rectify bogus charge.

I rented a car from Hertz and returned it nearly a day early in excellent, spotless condition. Despite this, I was accused of smoking damage to the seats—something I strongly deny. No one inspected the car with me at pickup or return, and the staff were dismissive and rushed me during drop-off. I haven’t received any evidence supporting their claims and am very disappointed in the service.

Never again. Hertz actually Hurtz. I got off my plane, traveled very far to find Hurtz, then I had to take a air train but I couldn't find it when I finally did, they wouldn't give me my car. They made me pay IN CASH for my car. The workers were SO rude when I had 4 little kids sleeping on a bench. It was 3 am when I finally got my car. Do not ever go here. It is such a hassle. Especially if you have kids. NEVER AGAIN.

They don't even deserve 1 star! They should be out of service. A few years ago I used Dollar Rental and not 1 problem with anything. This time I used Hertz and they surprised me with a 500$ deposit upon arrival. I couldn't understand the guy at the pick up counter. I had pre paid for the car and they charged me 1153.00$ just to pick up an already paid for car. I called the next day after pick up I was told the charges would be given back at drop off. I still haven't received 1 cent! But now I'm calling and can't get ahold of anyone! I've left several surveys in hopes they would reach out, nothing! I will never use them again. Please save yourself the trouble! Go through ANY other car rental service Hertz is horrible! Pray I get my $$ back because I'm not financially well!

I reserved a car well in advance with hand controls for my mobility issues at San Diego Airport. The customer service was a US-based English-speaking lady who handled the reservation efficiently. The communication between us was clear and precise. I checked online and saw the reservation just as I made it. At the last minute with just hours before my flight to San Diego, somebody sent me some sort of confusing email that looked like they was wanting me to confirm that I reserved a car equipped with hand controls.

I recently rented a car through the rideshare program, got the car, was not cleaned. I returned it with full tank of gas even cleaned it and Hertz is just helping themselves taking money off of my card. Had a refund coming there, eating at that also.

Horrible customer service. The car we reserved was not ready when we arrived. Finally they tell us we have to wait for it to be washed. It’s been 30 minutes and we are still waiting for a car. I would not recommend them to anyone.

We made an error on the name of the reservation, and Hertz said that the only option to correct it was canceling the reservation, which would entail around $200 in fees. Instead of verifying the IDs and working it out, literally nothing else on the reservation was going to change we just wanted to match the name of the reservation to the name of the person who paid the reservation which could be verifiable because of the credit card used. I had to take a 1hr train so they could tell me that, because I called 15 times and they never answered. The voicemail would indicate to try and modify the reservation online, but when I went to the website and the app it said to try to call.

I reserved a full sized through Priceline. When I arrived at Atlanta International I was informed they were sold out but could rent me a medium size for an additional $10/day. Given it was 7am and I had just arrived after a red-eye flight I felt pressured. Hopefully Hertz will refund the additional $144 I was charged.

Worst customer service ever. Booked 'Hertz manager specials,' day before, using our corporate account. Uber up to ATLANTIC BLVD, 10585 ATLANTIC BOULEVARD. JACKSONVILLE location with my daughter, 15 minutes before our scheduled time. Total chaos, not sure who actually worked there, waited about 20 minutes and finally get told, there are no vehicles left. 8:45 AM. Disheveled young man, with beard, claiming to be manager tells me, it's my fault for waiting until last minute (booked 14 hours prior). Claims they tried calling me and left message (no phone calls). Despite having 2 emails verifying the rental, one at 4pm prior day, and another at midnight. Had to walk to Enterprise who actually had customer service saved the day. Don't fall for the Hertz manager specials, total scam.

Will never rent from Hertz again. We just found ** and other related paraphernalia in our rental car. They put our livelihood in jeopardy. All they offered to put a note in our file. The most appropriate thing would be to come to us and replace our car, as well as comp this rental. Unacceptable.

I rented from Hertz for a class I had in Alabama. It was a nice car, no issues there, the issue is when I returned to the ATL airport. I turned in my car, a bit dusty yes, but no damage, that could be seen by the named eye. I go in get through security, and have an email from them, saying there was damage to the vehicle, and a bill for almost 400 bucks. So I went back down there, to the rental car area and asked to see the vehicle and the damages. I was told no. I told them I deserve to see it, especially because you're trying to charge me 400 bucks for nothing.

Hertz is difficult to work with. We were required to modify a vehicle reservation due to a flight cancellation. The price was $300 more for less days. Already stressful enough with a flight cancellation. Spoke with two representatives who were unwilling to allow us to modify at the same rate. Horrible experience.

They rented me a car with no vehicle inspection for Uber. I rented it via the Uber program. Uber immediately rejected the car, leaving me with a rental I can't make money on, because Uber won't even let me go online with this car. The tires are bald and the front one is smooth, with metal pieces and fabric tread showing. It's not even legal to rent a car like this, especially for giving rides to paying customers. That's why the state of California requires inspections for ride-share rentals. I took a photo and uploaded it here of the tire. After hours on the phone and online, Hertz is ludicrously unhelpful, the local office also refused to do anything. They make you sign everything before you see the car. They don't care about the customer, passengers, other motorists, Uber, nor the laws of this state.

Do not rent from Hertz London Gatwick Airport! They will scam you! Rented a car for 3 days. Returned the car and asked the rep to walk around the car with me. He said no one was available. Later that night I got a $415 additional charge put on my credit card for a tire. They said there was a mark on the rubber tire. I hit nothing.

Confirmed Reservation but no Car Available. I had a plane cancellation and booked a car rental in the new airport Greensboro, NC. I was going to. I received a confirmation number and when I showed up to pick up the car, they said we have no cars. We won't have a car for you until tomorrow. Try one of the other car rental services in which no one had a car to rent on the spot. That is why I did an earlier booking with a confirmation. Not sure how you can get a confirmation number and then show up and no cars are available. Totally unacceptable to me. I doubt I will ever use Hertz, Thrifty, Dollar or Firefly ever again. I would give a Zero if I could here.

⭐☆☆☆☆ UNACCEPTABLE & UNPROFESSIONAL – DO NOT TRUST HERTZ. I am absolutely outraged by the blatant disregard for customer service and professionalism shown by Hertz. I made a passenger van reservation nearly FOUR MONTHS in advance — plenty of time for them to prepare and guarantee the vehicle I needed.

I can not stress this enough. Do not rent from the Hertz branch located on 6409 w glendale, ave. In Glendale az. The dealership made a mistake on My rental. They locked me of the branch when it was 114 degrees outside on june 18th 2025. Didn't give myself or they other customer reservation. They messed up on any water. How inhumane is this. This branch needs to be shut down. They don't care about their customers at all!!

Me and my wife flew into Sanford airport in Florida and had rented a car for a week. We had prepaid for the rental before our trip and owed a balance of $75 when we were to pick up the vehicle. When we landed they charged my card $300 for a deposit, which was more than the cost of the rental itself. They told me that I would be charged $100 and that the other $200 would be refunded. After arguing with them I decided, "Ok it's just $25" and left with my family. A week after returning home I received an email, "which I was expecting because I had toll fees and was waiting for a receipt". The email showed a total charged to my card for $68.76. The toll fees were $28.80 and the balance of $39.96 were the fees that Hertz charged me as a "convenience fee".

In the past, when I traveled for work, I used Hertz religiously. They had the nicest cars, and the best customer service. Recently, I rented a vehicle in Sydney to drive to Perth. When I made the reservation, I indicated that it was a one-way rental, the price seemed fair, and the pick-up location was very convenient. However, when I received my credit card statement, there was a random charge for a rental in Oklahoma. I went on my profile, and there was no receipt for this charge. I did, however, have a receipt for the rental in Sydney. The $640+ charge for Oklahoma was not shown as a credit on this bill. It did show a One-Way Rental charge for $1,300 (I figured that was the charge for the actual rental.)

Buyer Beware. I don't know that I've ever left a review but I want others to know my experience before they rent with Hertz. We recently rented a car for a wedding in Rome on the Hertz website the week before we left and prepaid. When you prepay your impression is that there will not be any additional charges. Having rented before with other companies in Italy we expected some additional fees but when Hertz Rome charged us more than DOUBLE what we prepaid we were blown away.

I made a reservation online with Hertz at approximately 7:53 AM. When I arrived at the location at 228 E Blackstock Rd in Spartanburg, later on, I found a note on the door stating the representative would return in 15 minutes. Once the representative arrived, he informed me there were no vehicles available. He asked if I had made the reservation earlier that day, and I confirmed that I had.

Price changed 1 week ago. I booked a Renault Captur automatic car (I signed a contract) at the price of 500 euros per month and 1 week before they told me that the person who made the reservation no longer works and that he gave me the wrong price (off season) and that the price if I want the car is 1000 euros per month, double the initial price. I calculated the price displayed on the site at the moment for the same car group M and it is 18.5 Euros/day so 555 euros per month, the prices on the site were the same when I made the reservation.

They charged me $275.00 for "outside washing" off the car. And it wasn't even dirty. It was a Jeep, maybe they charge everybody. I did not go off road because I didn't want to get the car dirty. It was so clean, I even took pictures.

I have been a Hertz corporate Gold customer for over 20 years and never had an incident. Last month, I rented a vehicle from the Denver airport. I am 100% sure there was no damage when I returned the vehicle, yet they filed an accident report 3 DAYS after I returned the vehicle. I will never use Hertz again and recommend you take a video of the car upon return to prevent more fraud from their employees.

They were overpriced for a van, however, I need it to move a lot of luggage from the airport. When I returned it they were closed so had to drop off the paperwork and keys inside the airport later that day in another city. They claimed it was damaged the next morning. This could not happened while I had it and they adhered to them being right and sending harassing emails and letters. I will never rent from them or any of their other car rental companies. Having to pay for something that was not done while I had it is very unfair.

Renting the car was easy and the people were nice however, upon returning the car three months later, they claim you wreck it. After talking to an agent and they realize it wasn’t even a car. It’s dismissed. Then they turn an agency on trying to sue for it.

Review for The Guy Sale Rep – 1551 Cobb Pkwy, Marietta, GA 30069. I had a very disappointing experience here. The customer service was unprofessional and downright rude. The staff member I interacted with seemed to carry a personal bias, treating me with unnecessary attitude and dismissiveness. It felt like I was being judged simply for not fitting a certain mold, which is completely inappropriate in any business setting. No one should feel uncomfortable or disrespected just for walking through the door. I won’t be returning, and I can’t recommend this place to others. Respect should be the standard, not the exception.

My recent experience with Hertz was incredibly frustrating and disappointing. The first representative I spoke to was unhelpful and condescending. She informed me that a $500 deposit was required to use a debit card—an amount I found excessive compared to the usual $200–$250. When I asked for alternative solutions, she offered none and simply suggested I cancel the reservation, knowing full well Priceline had a strict no-refund policy. This left me scrambling at the last minute to come up with a $500 deposit I hadn’t budgeted for.

I booked a reservation with a live person with my debit card and for me to get to my destination in Daytona, Florida airport for them to tell me they can’t rent me a car because of my credit score, the customer service rep didn’t say anything about them running a credit score otherwise I would need a credit card. Called CS, they were no help at all, was stuck at the airport until I was able to find someone to pick me and my kids up.. I will never book with them again and nobody knew corporate number at all and you can not find it online either, poor customer service, poor communication. Everything is just poor with this company, if I could give them a zero I would

AVOID AT ALL COSTS! The car I was initially assigned couldn't be found, which caused a huge backup at the checkout line as they attempted to straighten out the paperwork. Then, the car I did have essentially went into limp mode my last full day. Given my blinkers didn't even work, it shouldn't even have been operated. Instead of towing, I was merely given the option to drive it in for a replacement. But given the major electrical malfunction, the gauges didn't work. So when I did turn it in, I was falsely charged for a lack of fuel, even though I provided a receipt showing I had filled it up immediately prior to turn in. Despite advertisements of contact within 2-3 business days, I heard NOTHING. There was no way to speak to an actual human. This "simple" incorrect charge took over a month to resolve (still working). AVOID HERTZ!!!

I have never been treated so bad in my 46 years. From moment I walked in to Hertz there was undertone of unfriendliness. I rented a vehicle from this company because my car was in an accident and I was already in a stressful situation. The rep kept trying to force me to buy the additional insurance. I explained I had car insurance and did not have an additional $60 a day for the duration of the rental. I got the vehicle, drove it home on a Friday, did not drive it again until Tuesday, ran a few errands and the tire went flat. We put on the spare and I called the office the next day to find out what to do. I was met with a gentleman telling me to call roadside assistance. I explained we had already put the spare on and all I needed was how to move forward. He was yelling at me telling me to figure it out and I needed to replace their tire and it was my problem to figure out. I could not get a word in.

I had a clean, comfortable, reliable car from Hertz. But our counter agent left something to be desired. He had a heavy handed approach to selling their insurance, which corrected on more than one occasion and called it a “waiver”. He is isn’t an insurance agent and shouldn’t act like one. Especially after a long flight and customers just want to drive to their destinations and check in. I’m fully insured on rental cars in my home state, which travels with me in all 50 states and territories. Plus I have an extra $1,000,000 umbrella policy.

I rented a car from them, and after I returned the car, got an email about being charged almost $500 for damages that I never caused and definitely wasn’t responsible for. When I called the customer service department, they told me I had to contact the agent that was in charge of the case. I called, left voicemails, and even sent an email. That so-called agent never responded to any of those things. These people are thieves and pride themselves on scamming people for extra money by falsely accusing customers to be responsible for damages, they are not actually responsible for. They are liars, and do not rent from them.

First of all, it’s impossible to find the phone number to rent a car. Once you do find a number they refer you back to the website and then hang up on you. Once you finally get to a human, they don’t know what they’re talking about. I wouldn’t use this company. If it was the only rental company in the world I’d rather walk. You think if they wanted business, they would make things a little more simpler and user-friendly.

I need to speak about yolanda who works at the West Waco drive store. I was in a car accident shortly after being diagnosed with state 4a throat cancer. I have doctors appointments every day of the week for the last 2 months. I am in the fight for my life and the last thing I needed to worry about was how to get to the doctors. I drive from Waco to Dallas every week. parts of my treatment were not offered in Waco.

I normally don’t leave reviews, but the level of dishonesty and poor service I experienced with Hertz warrants a warning to others. After my car was totaled, I rented a vehicle from Hertz. I initially booked it for one week, but due to ongoing circumstances, I needed to extend the rental. When I spoke to an agent at the pickup location, I specifically asked whether I would still be charged for the full extension if I returned the car early. I was clearly told no—that I would only be charged for the days the vehicle was actually used.

I rented a car in RDU airport. Lost a brand new sterling silver bracelet in the car that I didn't even know I lost and whoever cleaned the car turned it in and Vincent in lost and found called me to let me know about the found bracelet. He was very helpful and patient and helped me fill out form to get it returned. I'm always grateful that we still have honest people in this World.

Absolutely awful experience with Hertz. I reserved a Kia Niro EV in advance, but when I showed up, they had none available. Instead, they handed me a Kia Forte—a much smaller, compact car—and had the audacity to call it a mid-size and an upgrade. Let’s be clear: the Forte is not a comparable vehicle. It’s a downgrade in every way—less space, less functionality—and yet I was still charged the same price. The front desk staff didn’t offer a real apology or solution, just kept pushing a false narrative to cover their mistake. This was dishonest, misleading, and incredibly frustrating. Reservations should mean something. I will never rent from Hertz again and strongly urge others to think twice before trusting them with your travel plans.

I paid for a 9 day rental in Ireland. I upgraded at the counter and expected an additional charge of 400 euros. Instead $2108 was charged to my credit card. I have spent months attempting to have someone deal with this. And them customer relations tells me too late- no records. I feel l have been a victim of fraud and Hertz doesn’t care.

I made a reservation online and when I went to go pick up the car the cost was twice as much as they told me. When I went down to pick it up the lady said that I wasn't the first person that was having problems.

Open app. Your location Hertz Car Rental - New York City - Laguardia Airport (LGA) Terminal A, 22, Queens, NY 11371 Car rental agency Amal 14974 points. 38 minutes ago. Worst experience ever. We had a vehicle reservation on the 16th and our flight was late 2 hours. At 1 am on the 17th we checked in with Hertz to pick up the vehicle but there was none due to the public transportation strike. Too many people were waiting to get their rentals. The staff were so friendly and were trying to make ends meet. Finally at 3 am they were able to give us a vehicle. We were so glad to get the vehicle that we didn't even care about the weird smell in it.

Gi Gi, Jazmine, Tiffany and Tay have theeee best customer service that I've received while renting cars at this airport. So professional and welcoming! I stopped going to dollar rental due poor customer service (although their prices were better). I refuse to spend my money at a place that have rude and disrespectful employees! So, if you read reviews like I do before spending money, go ahead and stop by Hertz! If you're lucky enough to be greeted by ones that I had the pleasure of doing business with, you'll be happy that you did!

WORST rental car experience ever. Hertz opened at 8am (we had an 8am pickup). First staff member rolled in at 8:20, didn't say a single word to us, acted annoyed to be there, and then didn't even acknowledge that we were there to rent a car for another 15 minutes. Every single employee was late (North Palm Beach, FL location). EXTREMELY rude people, slow, and just all around ridiculous. Unprofessional doesn't even begin to describe it. I will never use Hertz again - horrible experience.

I Got a Refund—But Only After Being Forced to Lose My Cool. I’m writing this not because I got a resolution, but because of how I had to get it. I rented a car with Hertz and encountered issue after issue: misleading booking information, poor communication, and a completely botched pickup process. I was mischarged and treated unfairly—but the worst part came when I tried to get help. I spent hours trying to reach a real person. I was bounced between unhelpful chatbots, agents who couldn’t do anything, and an infuriating maze of scripted replies. It wasn’t until I completely lost my patience and raised my voice on the phone that someone finally listened and refunded me.

Avoid Hertz at all costs — fraudulent charges and harassment. We were billed $1,829.66 for supposed “damages” to a car that was stolen and recovered by police without any damage (confirmed by Hertz staff and has video evidence). We paid the full rental and fuel fees, returned all documents, and were told the case was closed.

This was our first (and last!) Hertz experience. The attendant at pick up asked about adding additional coverages to our rental and I verbally declined, as I always do with every car rental. In my trusting nature, I erroneously assumed what they had me sign immediately following my verbal decline would be my DECLINE. I initialed as I was instructed to do, without thoroughly reading the script (since the conversation we had supported my choice to decline).

The worst rental ever. My flight was changed to Thursday May 15, original flight was Monday May 12. The customer service rep was very rude, and not american. I strongly suggest using Avis or other rental company since flight change was out of my hand, they wanted $200+ to drop car off at other location. Charged $280 to keep for 3 more days. They will not work with you and could care less about your situation on flight change out of Atlanta. I was told not to rent from Hertz, will never happen again.

Worst company ever! Reserved a car 1-1/2 weeks before my trip. Went to pickup the car and told they have nothing available. Told to call the Hertz 800 number which they stated there were no cars available throughout the New Orleans area, I was told the only option was told to cancel the reservation which I did and that I would receive a confirmation by email. Needless to say no email and called a day later that nothing was processed but they now could cancel and not charge me an additional cancellation fee. What a screwed up company! Doubt I will ever receive a confirmation and most likely will be charged an additional fee, WHAT A SCAM! I will NEVER use Hertz EVER. I had an additional cost of using an Uber of $150 in addition to the frustration of using this so called rental car company.

I rented a car at the Halifax airport for 3 days in february to check on my house in Nova Scotia. I drove the car twice. To the house and back to the airport drop off. There was a big snow storm as the car sat at the house. I used the scraper provided by Hertz to take the ice and snow off to safely drive it to the airport. They then blamed me for the scratched it caused! Over 1,000 dollars.... Absolutely insane.

We went to the one on Battery Park (Albany Street) and the employee who works on Friday at 10:30am was really rude, didn’t know the policy properly, and kept arguing with us and gave us way too much attitude.

Read the cancellation policy carefully. I do not know how I missed the information online. Cancelling a prepaid rental more than 24 hours in advance results in a $50 cancellation fee. I don't know if other rental companies charge the same cancellation fee. Instead check out paying at the counter!!!! According to the Hertz customer service rep there is no fee for cancelling. Then again, I would read the cancellation policy.

If you have no problems it's fine but their customers service is the worst I have seen. No one wants to help. They just keep transferring you and American Express recommends this company to their customers. Shame on them. They need to do their homework.

Do not rent from these people!!!! They will double charge you and never refund you!!! Horrible horrible company!!! I have been fighting for almost 3 months for my refund!! They just want to steal from you!!!!

I'm writing to share a consumer protection story that I feel obligated to share. I was recently charged $896.20 by Hertz for emergency roadside assistance — a tow that I declined and never received. After losing the key to my rental car, I contacted Hertz roadside assistance. They informed me they were unable to dispatch a tow to help me. I ultimately declined the service and made other arrangements, paying for a tow myself the next morning.

Hertz's customer service is, in my experience, a void where inquiries disappear and customer dissatisfaction thrives. My rental, which began with a semblance of efficiency at DCA, quickly spiraled into a frustrating ordeal reminiscent of a Kafka novel. When extending my rental because my travel plans changed, I was repeatedly transferred between online agents and the DCA location, each providing inconsistent quotes and conflicting instructions. The local office, it seems, exists solely as a theoretical entity, as my voicemails were met with the same resounding silence as my emails.