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I was informed that Hertz owns Dollar. I recently prepaid for a car through Dollar. When I went to pick up the car, I was refused the car because I didn't take my credit card. The 3rd party that I was unaware of who took my money is refusing to refund my money. Dollar or Hertz have done nothing to help me get my money back. It is horrible that they won't offer good customer service and help the consumer get their money back. I STRONGLY SUGGEST YOU AVOID both Hertz and Dollar at all costs.
We rented a car from Hertz in Feb. 2018. Everything went fine when checking in. We rented for 2 weeks. Decided to extend for a week and they ran the charge to our credit card which was fine. A week later we needed the car for 1 more week because our son was coming to visit so we extended. They ran the charge. During that week at 2 am I get an alert on my phone that Hertz ran a charge for 30.00 because we were late for the drop off that morning. I called and they had no record of the extension or of the charge that it was paid for. We took a copy of our credit card statement and they said they have no record. That was corporate answer also. To make a long story short never again and how can you have people work for you that don't know what they are doing.
In December I rented a car in St Petersburg, Florida through AAA with Hertz, my first time with Hertz and Last! Rental went fine until I got home, on the 14th. One Dec 27th my credit card was charged $25.54 for toll charges. Only while in Florida, I used a SunPass of a friend who has records of SunPass being used as we drove around through tolls. Only time I didn't have Pass, was on my way to airport to go home, most the charge should've been was $2.00. Then in January I received another charge for .90 for toll charges and again on March 12th charged $5.92 but on the 14th was reversed. Then again today another .90 charge. In December, I asked for explanation for charges and received no response. They are leaving my card in their system waiting to be hacked and I want it stopped. This is Fraud at best. Beware, check your charges... Thought I was safe going through AAA, not!
I recently returned from a trip to Tuscany. I had made all hotel flight and car reservations through Travelocity. Everything was paid for no worries. Yeah right! So we arrive after a long 13 hours of traveling to the Hertz rental place in Florence. We get there and hand over a credit card for the deposit we need to give. They have no credit card machine to run a card, so instead they are calling other companies to try and run our credit cards for a deposit. They go through about 5 of my husband’s cards because they keep coming up as fraud since they are being run through only God knows where.
What company in 2018, major worldwide company, doesn’t have a credit card machine? And they couldn’t just use the card I paid for everything with originally since it was only in my name. Okay so after an hour of me, my toddler and my husband sitting there trying to get something to work so we can get out of there we get our bank debit card to accept the deposit, the amount in US dollars over $600.00. Fine, we leave. Spend the week enjoying Italy. The night before returning the car we fill the gas tank to avoid any crazy gas fees. We even leave a copy of the gas receipt in the car as instructed. We had a really early flight so we had to use the drop box. I hate doing things this way, as we don’t see a human being, but we had no choice. On this day I also had noticed all charges for deposit had been taken off my bank card. Wonderful!
Home in the US all is good. Check my bank account a few days later for something else and I notice that Hertz has charged me $270 American Dollars and also I am being charged $8 for foreign transaction fee. So I am obviously puzzled at what this could be. I call Travelocity as my husband calls Hertz directly. Travelocity really was not help. They told me just what I was being charged for. My husband was on the Phone with Hertz for over an hour. To begin he was told that Hertz had no control over what a Hertz in Italy was doing as they are a Franchise.
I didn’t know that a franchised company could literally do whatever they wanted to and the corporate office could do nothing about it. This really takes away from your feeling of security using a well-known company! It turns out though, in our favor, that this is a corporate office so they had to help us. I was still amazed that if it turned out to be a Franchise they would not have helped us in any way. We would have to fight with an Italian company about this.
After speaking with multiple people who made it clear they did not know what they were speaking about, since we got several different reasons for the charges and the amounts, we got a supervisor from the corporate headquarters to speak with us. So apparently the Italy location said we asked for Insurance- WE DID NOT. I had insurance coverage through Travelocity that I paid for when I booked the trip. I have all paperwork from Hertz and we never agreed to ins. Next we were being charged over $80 for gas. I explained the tank was filled and the only gas we used was a 20 minute drive to drop off car.
The rest of the charges which is about $100.00 no one really knows. After a long argument we are getting some money back for the car insurance we didn’t ask for. I had to send a copy of my gas bill from my credit card to Hertz as proof we filled up that day. Now side note, the car was diesel. We drove all over Italy on one tank of gas so I highly doubt that we used that much gas driving 20 minutes to airport. The rest of the money, like I said which, is around $100.00 US dollars, no one knows why I am being charged? It is just being taken from me. I like that. I love that reasoning. It is wonderful how a company can just say, "Well we are taking your money. We don’t know why. But oh well." A DISGRACE!!! One guy said it was for taxes. But if I am being refunded then I don’t have charges to be taxed on! I should get that money back too right?
What annoyed me the most is rather than use a smaller unknown Italian car rental we chose a Big World Wide company so if there were any problems we would be able to speak with someone and it made us feel more secure. Next time I’ll use a small unknown company as the result of using Hertz was being ripped off. I suggest to anyone looking to rent a car DO NOT USE HERTZ!!! You have too many other options. Do not get ripped off and cheated out of money. They don't care about what their franchises are doing and they don't care about their customers. As of 03/12/18 I still have not gotten any resolution to this.
We were treated very badly by Hertz in Madeira; both when collecting and returning the car. We felt "hostages" of seedy scammers instead of clients of a professional company. At pick-up we were put under unreasonable pressure to take a more expensive car and to pay a full tank of fuel in advance. By wanting to complete the transaction only under these conditions, while dozens of people were waiting in line, we felt that we had to agree. As arguments, lies were told: our hotel could not be reached with the car reserved by us (a lie: of course that could reached with every car) and refueling on delivery was almost impossible due to few petrol stations in the neighborhood (again a lie: there a gas station was 2 minutes from our hotel and 3 minutes from the airport). Hertz knows that you cannot empty a full tank on Madeira and earns extra money at your cost.
In the parking lot it became clear why we had to take a more expensive car at our expense: there were only expensive cars. At the counter we had to "check" the car on pictures on the screen. Three places on the car were circled: according to the employee, these were the only damages. Obviously you cannot see that kind of details on the photos yourself. In the parking lot we wanted to check the car for damage together with a Hertz employee who was there, because we saw more than the three damages shown on the screen, but the employee refused to do this and according to him it was not necessary "because all existing damages can clearly be seen on our pictures, do not worry."
When we handed in the car, what we had already feared happened. Now Hertz's story was completely different "everything that does not have a circle on the photos is new damage". Completely at Hertz's mercy, a "damage" was immediately discovered: a white line on top of the paint on a door that was qualified by the employee as "scratch and dent"; a damage form was immediately drawn up and we had to pay 350 Euro. All this in a blunt and intimidating tone: "Then you should have taken extra insurance." When we asked why the employee said nothing about a real dent that was not encircled in the photographs and that we had seen when at pick-up, the employee responded with "Oh, such a small dent." Perhaps Hertz is saving this damage for the next customer.
My urgent advice: if you have reserved a rental car at Hertz, do not deviate from the reservation under any circumstances. If the reserved car is not available, Hertz has to solve it and not at your expense. Take photos of the car with the photos clearly showing the number of the parking space where the car was on pickup. But even then you can be swindled when you return the car, since all the damage details can never be visible on photos.
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Unfortunately we left in our rental car an iPad. After filing a Lost Item report immediately, we were told the iPad was not found. The GPS on iPad was indicating it was at Hertz Rental car facility there at Denver Int Airport. We experienced a complete runaround following their website directions. They stole our iPad! Employees there are completely dishonest.
Our sales agent told us that our total would be around $200 including tax. After we returned the car with all of the hidden surcharges and fees our total was around $400! They also charged us for 7 gallons of gas at 9.99/Gallon when it should have only been 2 gallons. We even confirmed with the agent that checked the car in. He looked at the tank and agreed it would not be more than 2. His exact words were that it wouldn't be more than 10-20 dollars (if that). We will never use Hertz again. We have never experienced anything like this when we rent from Enterprise. Extremely unhappy with Hertz after calling their customer service. This should be illegal. $384 for a 2 day rental. Never again.
My husband and me rented a car via an agency in Brazil, arriving at Miami airport, drove to Hertz to pick up the car. At the counter an impatient and rude attendant tried to pass the card on the archaic Hertz system that has no chip or password request. The same reported that the card was not accepted and that we should make a cash deposit of $200.00. Detail we used the card the whole trip and it just did not work at Hertz. The official said that we should choose the car fast, we were trying to identify the models that appeared on the screen and that in return the money would be returned regardless of the unit. We returned the car to Hertz from the Port of Miami, since we were going to go on a cruise in the Caribbean. Upon arriving there the attendant told us that the right could only be withdrawn at the place of deposit at Miami Airport.
We returned from the cruise on 10/21/17, went to the airport and started a drama. They sent us in various sectors, until on the 3 floor of the airport, in the Customer service, the attendant transferred us via telephone to a manager named Ana Cristina, which for a change treated us very poorly, and told us that we could not return the money, and did not give us any guarantees that the money would be returned.
Not to be at a loss, since we would stay another day in Miami, we offered to rent another car and use the credit, but the manager Ana Cristina said this would not be done either, and she could not give us any proof. He asked us to leave the phone and address to see what could be done. In Brazil this is theft. Until today 7 days after nothing has been resolved. They did not contact. An unacceptable attitude of a serious company. We paid the lease 5 months before, we left the collateral in the act, now do not want to return us the value of the collateral.
Besides being wrong they are still rude. But I want the money back adjusted for interest from the day it should be returned without further inconvenience. We filed a lawsuit at Hertz International Customer Service Number **, on October 29, 2017, which today sent us a statement finalizing the proceeding, saying that your response there in Miami was that we were refunded at car decay day. Which is a big lie. You chatted over the phone with my husband the day that we were receiving 7 days after returning the car at the Miami harbor store. Ana Cristina assured us that we would receive the check and left us this email.
Good thing we found the mini recorder and recorded the conversation. We exchanged 3 emails with the manager Ana Cristina **, who assured us that the order to issue the check had already been generated on January 4, 2018. After that, she did not respond to any of our emails. I looked for help on Hertz channels on Facebook and Instagram without success. I never imagined that such a dishonest company could operate in the United States of America.
My husband and I rented a Hertz car in Las Vegas at the airport and when we returned the car we used the E-Return because the other lines were full and the person directing traffic said it would be faster. As we got out of the car an employee Corey ** showed up from the other return lines and pointed us in the direction of the shuttle bus. When we got home I had an email receipt showing they charged us $300.00 for cleaning. When I called I spoke to Julio ** who said they have pictures of the ashes. It is obvious from the picture someone threw ashes in the cup holder and across the center divider.
My husband and I do not smoke and my husband is on full oxygen 24/7 and uses a wheelchair to get to the gate from the airport ticket counter. We are fighting this charge in court and will be suing the company and their employees. It appears they are working together and I can't get the corporate office to discuss this and they will only refer you back to the Las Vegas return manager.
Hertz is the worst rental car company ever, they just pass all their cost on to the consumer and take no responsibility for anything. They rent cars in northern winter areas and give you the worst tires they can find and call them snow tires, then if you get in an accident you're responsible. They also like to charge you for window damage that is impossible to avoid as northern areas put sand and rocks on the road which will always get through into your window then you have to pay for the new damage and there is nothing you can do about it. So if you're looking at renting a car don't rent from these crooks.
On February 14, 2018, I went online to make a reservation. As far as I know everything went well with the registration. The pickup date was to be February 23, 2018 @ 12:00 pm in the afternoon @ the Hertz in Minden, Louisiana and would be returned on Monday February 26 @ 12:00 pm noon. I was given a confirmation number. I get to Hertz to pick up the vehicle before 12 and was told that they didn’t have any cars at all to be rented. I was told that they were expecting rentals to be returned at around 3:00 pm. My question to them was, “What am I supposed to do because I reserved the car for 12:00 pm noon?” I was told that there was nothing that they could do.
The worker told me twice that she didn’t even have a way to get home after they closed. Well, that’s not my concern. I asked why you require a time for a vehicle to be picked up if you don’t have any to rent out. I was told to go back home and as soon as a car is available then they would call me but, they were still not sure if a vehicle would be returned. I told the person that I live 30 minutes away and gas is too high to keep driving to Hertz. Once I got home, I called about 3 times and they still didn’t have anything. On my last phone call to them, I told them to forget about the rental. They’re claiming corporate knows all about what’s going on. I was told that all Hertz companies are experiencing this problem. I am a VERY DISSATISFIED CUSTOMER.
On website they offer a pick up and delivery service for no additional cost. So I filled out my address. They never showed up. So I drove over to the Hertz location 30 minutes late. The lady just said, “Yea there is a glitch on our website. You have to call and confirm”. So I’m there at the location to pick up my car. There isn’t one available. So what’s the point on a reservation. I had to wait 45 minutes. Meanwhile leaving my car in the parking lot. The lady said, "We can’t be responsible for your car if you leave it here." So I left my car in parking lot. I took the risk. So I’m told I’m upgraded to a better car. I’m driving in the desert. My check engine lights goes on and now it’s dark. What a comfortable feeling this is.
So I made it to my destination and called Hertz. They told me to drive by the nearest Hertz to exchange my car. My thought was the car since it was late never checked out for maintenance issues. Was it delivered to me not serviced because of their late schedule. It was also delivered to me on 1/2 empty tank. So I’ve tried to contact Hertz 3 times. They don’t answer me at all. They keep sending me countless surveys and that’s it. So beware of this company. By the way this all happened at the Temecula, California location. However I contacted the corporate office and got nowhere. So stay away from this company.
I was deployed to Houston, Tx. as part of the flood response team. Due to airport closures I flew into DFW, Dallas and rented my car there. When my time in Texas was up, in an effort to save taxpayer money I called Hertz to see if I could return my rental in Houston. Gladly, for a $1000.00 fee. All other rental companies were waiving this fee due to the disaster. Not Hertz. I ended up driving back to Dallas. The person I spoke to about this could barely speak English and was extremely hard to understand, as I don't think he could understand me.
Now it is 4 months later and I discover a charge to my credit card for a toll pass. While I was there I ended up on 1 toll road where I could not pay cash. Houston is very confusing on this subject. So, apparently in the fine print on the contract it says that once you use this feature they charge $4.95 per day for the duration of the rental. So a $1.10 toll cost me $25.00. And the charge came in so late that I cannot charge it to my expenses. Nice way to run a business. If there were minus stars that is what I would have put.
On February 7th, I traveled to Birmingham, Alabama. I pre-paid for a mid-size SUV from Hertz. Upon my delayed arrival, I went through the entire rental car process at the counter-then was told... "We have you in a mini-van, it's an upgrade at no additional charge". I informed the person working for Hertz I didn't want this car, I wanted what I had paid for. The employee became argumentative and called the manager. The manager showed up and basically told me that's all they had, had no idea when they would get what I had actually paid for. I called the 800 number, and was told I could get the minivan and exchange it at a different Hertz location. I kept informing any Hertz employee that I wasn't comfortable driving such a large car. I argued my point that I had pre-paid for this car-they should have something in this category for me. The manager called me disruptive and refused to rent a car to me. (She also called the airport police on me.)
The manager informed me that they would refund my money that I had paid... I went to another counter, the employee at this counter refused me service. I went to another counter-this employee (Enterprise) told me they couldn't take walk-ups but if I would go online she would get me a car. I went back inside the airport-5 police officers walked up to me (I was visibly upset at this point). They asked if I was ok... I informed them "yes, I'm the disturbance at the Hertz counter". I informed the policemen of what happened. They were appalled and took my side. (Actually went back over to the rental car desk for my protection.) I have never felt so ganged up on in my life.
I have called Hertz-no one has returned my call. I have emailed them. They haven't returned that either. NOR have they refunded my money. I have filed complaints with the airport. Oh, by the way, I'm disabled... This is how Hertz treats people with disabilities. Yes, I have informed them of my disability every time I have communicated with them-they don't care. Again, how this company treats people with disabilities.
Everything on my vacation went perfect as planned EXCEPT the rental car. When I was online planning my trip, I went looking for a car rental. Hertz was cheaper. You definitely get what you pay for. I walked up to the counter and they couldn't find my reservation. Even though when I put in the airport I wanted to pick the car up at, it was reserved clear across the city. Even though at the airport I was at they had thousands of cars, It couldn't help me. Even though it was the same flipping company I had to go get a cab across the city to get rental, they couldn't just let me rent a car from the airport unless I paid an additional $250. They told me I should have known the listed address on the rental, even though it said Orlando, wasn't the airport.
As I walked away, they told me I wouldn't find anything cheaper. They also couldn't cancel it for me at the counter so I had to sit in the airport and call. I spoke to a person who said I would get a full refund. Two weeks later and still nothing. Call again and I am told the employee NEVER processed the refund! In the middle of that call to issue the refund, the call dropped. Never ever again will I deal with this company. Horrible customer service and policies! Sticking with Enterprise.
Last October I booked a flight to Frankfurt/Germany, and also booked my car for this location. Dollar was fairly competitive. My quoted cost was approx. Euro 290.15 for 13 days. Arriving in Frankfurt I had to find out that Dollar is a branch, belonging to Hertz. At the counter I showed them my letter from VISA, that I can waive the insurance, that I will be covered by VISA. I was then told, that they do not accept VISA coverage, and that I need to buy their insurance. I told them, that I do not want to buy their insurance, and that I do not want to buy an insurance at all, that I will pay cash for any issues. They cannot give me a car without insurance. NO CAR, after a fairly long trip. So I had to buy their insurance. At the end at a total of $587.54. The car E 187.31, fees E10.92, Insurance, including theft E 203.53, Service charge E 92.31?? For what? Totaling E493.73, + 19% tax E93.81 = E587.54.
It is just a scam, so they can make more commission. That was the last time, that I rented from that company.
Upon renting the car it had 20-30,000 miles on it, not in great shape. It had scratches and dings here and there. Upon returning car I pointed these out to the attendant. Nothing was said or done by Hertz. 4 months later I received a bill for $393.00 for scratch repair for an alleged incident that I was involved in. There was no incident and there was no scratches caused by me. Viking Billing Services is a scam to bilk the Hertz rental customer out of extra money. They asked me to send pictures to prove I did not cause the scratch. Up to this point who takes pictures?? My advice is to take pictures and a video of any car you rent from now on. I will. Also I will never rent another car from Hertz. I was a Gold Club member... ha ha.
I've been President’s Circle for a # of years, and Gold otherwise, since 2001. Rented a car early Feb at LAX for 2 weeks and my flight changed, so needed to extend it one day. Liz #** (Rental Extension) told me that "someone is going to buy the car and so we cannot extend the one day. You have to bring it in to the airport on time and then rent a different car." I will return it on time then, and go to a DIFFERENT car rental company for the one day. I will not rent from Hertz ever again. How is that for customer service?
Do not rent here. This is quickly becoming one of the most hated car rental companies in existence. Expensive, low worker morale, horrible customer service and incompetent employees. They try to squeeze every dime they can out of their customers. They will even charge you to extend your rental. So, you are going to charge me more money in order to spend more money with your company??? Renter beware!
I have been charged for roadside assistance. While on call I was said, "You have an insurance," and so I won't be charged for roadside assistance. And at the very first will like to inform you that my 1st car that you gave me its battery was going flat and how can I be responsible for the same? In fact there were no electronic device connect to nor was any lights on its battery was having issues since start, 2nd car I was given after change was just give me the average of 6.5km per litre, I really had to spend more than double the amount of the fuel required, in case car was showing I will go more 100km. It didn't even went 38km further. I am really upset with all the service provided by Hertz. I have already complained about all this on Christus airport on 13th February 18 but till the date I have not received any of responses.
Please return all the charges charged to my credit card and in fact pay me for all the extra fuel I have paid for and rest of the problems I had to face because of your really poor condition cars. Please contact me on ** and let me know why my complaints were not taken care of till the date and why I to suffer for charges that as said to me as free on call and why I not be paid back for all the extra fuel I had to fuel up to your car that gives such a poor average. I have really been hearing so good about your company but never thought will receive such a kind of service from your side.
Needed a minivan as we were delivering some rare antique bicycles across the country, so made the Hertz reservation 3 months in advance. I called to confirm 3 days beforehand. When I got there they said they did not have a minivan for me. Offered to give me another vehicle, but I had to have a minivan to fit the bikes. They were visible annoyed with me not accepting the "upgrade", and I stood there for 45 minutes till they found a minivan. They were very annoyed with me.
Then they told me I couldn't use my debit card to hold/pay for it, because I was "local". Huh? I had never heard of such a thing, they told me the website says it and so does the phone recording if you call in. I argued it didn't, I knew nothing about that and it made no sense, I'd rented from Enterprise many times before the same way, or I would have made different arrangements. They tried to prove their point by looking it up on website, it wasn't there. They called the 1-800# and put the recording on speaker phone for all to hear, they were trying to embarrass me, 6 employees were at the counter doing nothing but trash talking the situation and me- but the recording didn't say it. Then they were even more annoyed with me, I asked to speak to a supervisor. A short time later the supervisor ok'd it. Sheesh.
Then they printed my charge slip, and it was $75 higher than my confirmation email said, and they argued with me that it was because there were 2 extra hours added on due to the time difference in Calif... I booked it online, so wouldn't it have calculated it at that time? At this point they were being openly rude, rolling their eyes at each other, saying they "were done" dealing with me, I should go upstairs to another rental agency and rent there. I was nearly in tears by this point, never had I been treated so awfully by a business.
I decided I'd deal with the price later, as I was in a time crunch, I needed to load a lot of stuff up while it was still daylight, for a 6 am departure the next morning. I went out to find the minivan. When I got in it, I noticed the passenger seat was badly stained and ripped, so I went to find someone out in the lot. I had to go to the Gold booth as I couldn't find anyone else, and I certainly didn't want to go back into the counter people... A guy there said he'd help, and I was grateful. He said that vehicle shouldn't have passed inspection and shouldn't have been rented. After 30 minutes he found another minivan, and he helped me get out of the gate because it was a "special case". I couldn't see inside the van as it was dark in the lot, but it had an awful smell like vomit and Lysol.
As I was driving I was noticing it was very dirty inside, and it looked like passenger door panel and speaker grill did indeed have vomit on it. Gross. It took me an hour to get home, and then I inspected the van- it had just under 60,000 miles on it, which was strange and very high for a top company rental- then I saw all the dents and paint scrapes on the body, and interior was disgusting. It had a sticker on the window, which I was told later meant it was marked as an auction car. I started cleaning the inside and I decided to check the tires, and the front's were new, the rears were practically bald. I was horrified, I couldn't drive 2,200 miles across country with bald tires!
I called Customer Service, they told me to call Corporate, Corporate told me to call Customer Service. Customer Service said they couldn't help much, and sounded like they couldn't care less about the bind I was now in. I pressed them to find me another van, they made a half-hearted attempt by trying to call my local Hertz, but said the # was busy. They wanted to conclude the call but I asked them to try it again, again they said they couldn't get thru. I was really upset by this time, I had planned this trip for a long time, and people were counting on me to deliver their bikes in 2 different states, and my son had been looking forward to this trip for 2 years. I had prepaid all my hotels along the way and they were non-refundable.
I called Coon Rapids, MN Hertz myself, and got thru right away. They were very nice. They had a minivan, it had just come in but I could come get it. I went right over there, was about 20 minutes from my house. By now I am really behind, it's getting dark. They looked up the vehicle I drove in, and said it never should have been rented, and there was a big discrepancy on the mileage, couldn't believe they'd given it to me. The van they had was very dirty needing a wash, and needed interior cleaned, and some gas, but they credited me $100 for cleaning the interior of the other one, and by now my scheduled rental time was 3 hours later.
I took the nice van, cleaned the interior, loaded it up in the dark, and then ran it thru a car wash and filled the gas up ($18). I submitted a complaint online to Hertz a week ago but have not heard anything back. I do have pics of all 3 vans but they are on my son's phone and I can't get them right now, but I do have them and can provide them to Hertz. I will never rent from Hertz again, that company does not care about their customers!
A $1.70 for one toll in June 2017, and bill in February 2018 for the toll plus 9.90 in service charges. This is worse than a loan shark. Hertz never did this before. I am out of here Hertz (and Plate Pass).
I was involved in a vehicle accident and the At-Fault driver's insurance (STATE FARM) made a reservation for me with Hertz and when I picked up the vehicle I found that it only had 3/4 of a tank of fuel rather than a full tank. As I was told by the rep so I went back into the office to inform the rep and she told me that she would change the paperwork to reflect the fuel difference and I didn't have to sign any paperwork reflecting this change. THE REP LIED, however I took a picture of the mileage and fuel level in the vehicle myself as I'd already had one bad experience with this company previously of being over charged!! When I dropped the vehicle off I had just left my doctor's office with a confirmed case of the Flu and felt horrible so I didn't go over the receipt for drop off until the next day, 1/26/18 at which time I found I had been charged for fuel.
I called the rental office and was told the manager was not in and I would receive a call on Monday, 1/29/18. I called the rental office again on Monday and spoke with the manager who said she would review my contract and get back with me, I didn't receive a call back so I once again called the rental office on Tuesday, 1/30/18, and spoke with the manager who stated she had reviewed the pictures of the fuel level and confirmed it did in fact only have 3/4 of a tank of gas and she would be requesting a credit for the fuel I was charged in about a week and that I would receive an email showing that she was requesting the credit, I NEVER RECEIVED THAT EMAIL.
I checked my credit card on 2/6/18 and found that I had still not received the credit so I contacted the corporate office and explained the situation, the rep put me on hold and contacted the local rental office. After being on hold for over 20 minutes she came back and said that local office stated the tank was full and I would not be receiving the credit. UMMM WHAT, so I asked to speak with the corporate office rep's supervisor. I explained my situation to the supervisor and that I had taken a picture of the fuel level myself, this supervisor had one of the nastiest attitudes and was just plain RUDE. The supervisor proceeded to tell me that I could send the picture to "VERIFY@HERTZ.COM" but that they still didn't have to issue a credit for the gas I was INCORRECTLY billed for. I lost my mind at that point and proceeded to tell her that was THEFT and I would be calling my credit card company to dispute the charge and I hung up.
I then contacted the local rental office myself and was told the manager would not be in until Noon and I would receive a call back. I called the local office again at 12:15 PM and spoke with the manager, Helen **, who again acknowledged that she knew the car had went out with 3/4 of a tank of fuel and that the corporate office had probably not called there but I informed her that the corporate office stated they had called. I asked what the hold up was on the credit at which time she stated that "Brice" was out and that he had to be the one to issue the credit. I explained to her that this was not satisfactory as I had returned their vehicle almost 2 weeks prior and that I had contacted my attorney to advise him of the issue I was having with this company.
I've rented from this company twice and have been OVERCHARGED BOTH TIMES and had to file complaints and get management involved to receive a rightful credit of their charges. This time I've brought my attorney into this as this company has NO RIGHT to STEAL people's MONEY and DISRESPECT customers. I will not just let this matter go at this point as it has now become the principle of the matter and I WILL take this AS FAR as I have to in order to see that I receive my rightful credit as I DON'T APPRECIATE THIS COMPANY STEALING FROM ME. I will never rent from this company again and I advise others to not as well, save your time and money and just go to Enterprise, they don't steal from their customers!!!
My wife and I made a reservation with Hertz to take a trip to Virginia Beach for our granddaughter's first birthday. The renal agent asked for our information, ran our credit and said we didn't qualify... and just walked away from the counter. Lousy customer service. We drove down the street to Enterprise and had no issues whatsoever. The young man who rented to us was amazing! He got us the car we needed at a reasonable price. I understand that employees don't have control over company policies but you can still handle customers with respect. The guy at Hertz didn't care that we needed a rental car in order to make it to our granddaughter's first birthday, he walked away without so much as an apology for not being able to provide us with service. Customer service is everything!
I was charged with around $600 of insurance fees for two weeks rental without my consent. I asked the guy at the counter and he was like "Oh this is the fees, everything is normal". This is a company trip so I trusted that guy until I found out my colleague previous rental did not have any of these charges! I have the option to cancel those insurance but the counter guy did not tell me about it. THIS IS PURE SCAM!!! Called their customer service and they just kept pushing the responsibility around, worse customer service ever! They told me I have to go back to where I pick up the car so I ended up driving 1 hour back to airport only to be told that I have to bring back the GPS case to make fees changes??!!! And this is not the cancellation fees, they just check out my car and I have to re-rent it. Please be careful when you are renting car with Hertz, they like to scam customer as I read from other reviews too.
Watch out for sneaky changes that will add up to 20-50% more than the already way overpriced advertised price. We were charged $110 for "gas and services" after forgetting to refuel a tiny economy car and an additional $20 for the "Concession recovery fee"... All said and done we paid $350 for a 1 day rental... I will never rent from Hertz again, I would rather walk... They must call it hertz because it HURTS.
I asked for a car with Bluetooth. The guy at the counter told me the car had it but it did not. I got the insurance because I was not sure if mine covered it. The next day I called my insurance company and they did and I tried to call corporate Hertz to get it off. They said I had to call the branch. I called the branch 3 times and no one answered. The next day I called and was on hold over 15 min. Then someone picked up and hung up on me. Then I called back. Was still on hold. Guy finally picked up said I had to come in. Said I can go to location where I was but I could not cause I had things scheduled. I sent my boyfriend cause he was on the lease too and then they said they need the car too. The car made a scary noise and then when I turned it in the only credited one day of the insurance.
I used Hertz because it was the closest location to the dealership with available car when my car had emergency issues. The initial day rate was agreeable. When I found out that the damage is covered by my insurance and will take several days for the adjuster to check, I called for an extension. What was not mentioned was the RATE IS HIGHER WHEN YOU SUPPORT THEIR BUSINESS, and use their car for a longer period of time. I called their customer service after returning their car and unfortunately she affirmed how this organization do business. I do not recommend Hertz.
The car shop called them for them to pick me up, they said they sent a Lyft, after waiting 20 minutes for a Lyft that never arrived, I decided to just walk to them. I don't think they ever called for one. I called a wk in advance and scheduled for a car pickup, once I got there there wasn't a record of the reservation. I asked for a breakdown of what I am getting charged to make sure I wasn't paying for something I didn't want, they said just to sign and I would have it emailed to me... Signing something first implies I am in agreement. How can I be asked to sign if I don't see what I am agreeing to?
The car reeked of cigarette smoke and was dirty on the inside. I had to take my own pictures because his pictures that I am agreeing to came out dirty. I got an email that said I completed a survey, when I looked at what I supposedly rated, it was clear to me that the representative filled it out marking great for customer service and cleanliness of the car and never showed that to me. He made me sign thinking I was signing to renting the vehicle not signing the survey... This is fraud. Why would he fill it out for me? I called to voice my concerns and speak to a supervisor and he said he didn't have one and I can speak to him... So no one has a boss at the car rental?
While visiting family we were in a car accident (not our fault) and have to have a rental car. I choose the option to have the rental car drop off service. The representative showed up during nap time stating that they had staffing issues and I would have to take him back to the office... They did not inform me of this before the representative was standing in my living room with the contract almost finished. I was expected to wake three children and get into a car with a random man I didn't know or trust. Upon returning the car to the designated spot I get a bill in the mail months later for 53.42 for gas because the EMPLOYEE had to drive the car from the designated drop off spot to THEIR warehouse 15 miles away.
We live overseas so in order to contact their customer support I had to stay up until two am to get ahold of them. Only to hear, "You need to go online and create a complaint." Get online. It refers me to calling their customer service. While racking up international minutes on my cell phone bill the customer service agent once again says that they can not help me and I will need to file a complaint online. I file a complaint only to get a prompt saying, "Although we have received your complaint we may not respond." UMM WHAT? I once again return to calling for help only to finally get transferred to headquarters who tells me I will need to pay the bill in person because they have already closed my rental agreement.
I am NOT flying 2500 miles to pay a freaking bill. Six customer service reps later they finally let me pay my bill over the phone! I will never use or recommend Hertz car rental services to anybody. Not even my worst enemy. DON'T WASTE YOUR TIME, MONEY OR SANITY ON A COMPANY WITH ZERO CUSTOMER SERVICE!!!
Hertz expert review by Lauren Fix
Hertz offers rental cars in more than 150 countries across every inhabited continent. It has more than 10,300 corporate and franchise locations worldwide.
Loyalty program: The Hertz Gold Plus Rewards loyalty program comes with VIP benefits like faster pickup and drop-off services and member-only discount offers.
Business-to-business services: Business clients can save up to 25 percent on rentals and earn points for free rental days.
Accident partner: Hertz partners with many insurance companies to give drivers a quick and easy car rental while their automobiles are in the shop for repair.
Promotions and discounts: Hertz runs a constant stream of discounts and special offers on everything from extended rentals to weekend getaways.
Roadside assistance: In addition to liability insurance, Hertz has premium roadside assistance packages to help with situations like running out of gas, lost keys and dead batteries.
Many makes and models: Hertz offers multiple categories of vehicles, everything from economy to hybrid cars, convertibles and luxury cars to 15-passenger vans.
Car and Ride Sharing: Hertz has a Green Traveler collection, meaning all cars get a minimum of 33 miles per gallon.
Best for: Vacationers, business travelers, event planners, temporary workers, those with cars in repair, those who want a wide selection of vehicles and those who don’t own cars.
Hertz Company Information
- Company Name:
- Year Founded:
- PO Box 269033
- Oklahoma City
- United States
- (800) 654-4173