Hertz Reviews

I’ve rented from this Hertz location multiple times and the customer service has consistently been exceptional. David, Luis the manager, Vincent, Esteban, and J have always treated me with kindness, patience, professionalism, and respect. Life can become overwhelming at times, and one thing I truly appreciate is dealing with people who remain courteous and understanding while still maintaining professionalism. Every interaction I’ve had at this location has reflected that. The team is attentive, welcoming, and always willing to help find solutions when possible. It’s rare these days to encounter genuine customer service, but this location has a staff that truly cares about people. Thank you all for your continued kindness and hard work. Wishing blessings over your entire team.

Ms. ** at LAX. She provided phenomenal customer service. I had a problem with my reservations and another agent told me I would have to cancel my reservations and start over. Which I tried to do and was unsuccessful. I made several phone calls and no one could help. So out of frustration I went to another agent at the Hertz counter and for my good fortune Ms ** saved the day. She fixed my reservation for me and sent me on my way in less than 5 mins. I didn’t have to cancel anything. She handled it and provided fantastic customer service. And I am forever grateful and will be signing Hertz and Ms T kudos for a long, long time!!

I must have picked the right ones to deal with because the Hertz car company I dealt with was above and beyond my expectations, with great cars and great customer service. I had some minor complications on my end in the Hertz car company I dealt with help me all the way down the line 100%.

Review. Hertz Rental Car Review – 10th Street Location. I would like to recognize the excellent service provided at the Hertz Rental Car office located on 10th Street. This office has many repeat clients who return specifically because of the professional courtesy and service provided by Caleb. Caleb is patient, knowledgeable, and consistently professional in the way he assists customers. I have personally witnessed him go the extra mile to help clients. For example, when a customer requests a specific vehicle, Caleb will call other Hertz locations to see if they can accommodate the request so the client receives the car they want. Marcos, who previously worked at this location, was also part of a great team. He has since moved on to another job and is missed. It is clear that this office values customer service and professionalism, and that is why many customers continue to return.

I made a reservation on April 24, 2026 for May 11 - 13, 2026 at Phoenix, Arizona Airport for a Hybrid Medium Sedan for the total price of $285.56. When I checked in, the lady who checked me in asked why I requested that vehicle. I told her I wanted a car that would be comfortable for a lady who is 93 years old. She told me she could get me another vehicle that would be nice and I asked her how much. She said she would give me her the price she would get. I should have asked how much that was but didn't. I was tired after my flight and had other things on my mind about the trip. I paid with a credit card and after she gave me the receipt and told me where to pick up the car. When I looked at the receipt, I discovered the price was $546.78, almost twice the price of the original cost of $285.56. The vehicle was a Hyundai Tucson which is not worth the difference in the cost vs. the original Hybrid Medium Sedan.

I wouldn’t recommend renting from here there or no customer caring of communicating with issues (regards). Let alone no one upper management to assist and appreciate that you spent your money here. 0 out of 10.

I preface this poor review by saying I have been a loyal Gold Hertz customer for nearly 40 years, but sadly, their treatment of customers and customer service has gone downhill since their merger with 2 budget rental companies. I have joined the ranks of customers that have been assessed exorbitant damage claims with poor evidence and no customer service available to discuss (Philadelphia airport location Jan 2026). I didn't check the damage waiver box at rental and of course the amount Hertz claimed was below my auto deductible, leaving me on the hook for an unwarranted windshield replacement charge. I encourage all Hertz renters to take the time to video the vehicle before and after the rental so you can dispute damage claims. As for me, Hertz has lost a customer as a result of this incident.

I reserved a car online. It said I was all set. I took an Uber to the location just to hear that they have no cars available. The girl was not helpful at all. She did not offer me another location. She completely ignored me and I had to call another Uber to bring me back home. They should have a way to cancel reservations if they don’t have a car before people go to pick up the car they had reserved.

I have rented several vehicles from the Pensacola blvd over the last 3 years, they are consistently nasty dirty cars that Reek of ** smoke. The nastiness of soiled fingerprints on everything due to the residual of smoke. The windows are so smoked covered barely see out them. Last but not least the change oil soon light was on at pickup with 11K miles.

I booked a cargo van for a big event nearly a month in advance. THE DAY BEFORE I was supposed to pick it up, I got a call saying they weren’t going to have one for me. Now I’m left scrambling on Memorial Day weekend to find transport for an event that I’ve put a lot of money into. Absolutely disgusted with this company.