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Four of us flew to Las Vegas from Toronto to celebrate our friend’s birthday. We had reserved and paid for a convertible at Dollar car rental to drive to the Grand Canyon. When we arrived at Dollar car rental we were told no cars. Georges ** a manager from Hertz walked by while we were trying to figure out what we going to do without a car. We had prepaid to see the Grand Canyon and the skywalk. Both were non refundable. Georges was amazing. He told us he didn’t have any cars but could set us up with a 12 seater van. We jumped at the chance. He saved our trip. He was professional and friendly. We want to extend a sincere thank you for his help.
A week ago, my mother had triple bypass surgery. I couldn’t take off until February 17. I went to Hertz on Courtland Street; I arrived around noon; just my luck there were no cars. I’d like to really thank the two representatives there (Brandon and Kendal). They took extra time, called around, until they found a car. Not only, did they find a car, while I waited but they went and got the car also. In Atlanta, sometimes good customer service is hard to find. But the guys at Hertz on Courtland, in my opinion went the extra mile for me. And I can’t express how appreciative I am, having a sick parent is very stressful, I’d like to thank Hertz for not adding to it, at this point, I’m not renting cars from anywhere else. Thank you, Hertz, Brandon and Kendal. You don’t know how much this means to me and my family. Sincerely, Vern
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Hertz SHV airport car rental. When I arrived at the Hertz car rental with my reservation the employee named Schniedine informed me that she had no more cars. Soon as she said that I immediately thought how can this happen and I had reservation, she immediately apologized but by that time I was steaming with anger and about blow my cool and say something not so nice. But when I look at her she seemed very apologetic and sincere and that made me react in a calm way. She then immediately said, "I will help find you a car" and that she did. Schniedine shown nothing but professionalism and incredible customer service, because how she handle the situation, I will consider using Hertz in the near future. Schniedine Should be recognize for her amazing customer service.
The Hertz car rental at 40 Lee Burbank Highway, Revere, MA goes above and beyond to help. They certainly saved the day for us. Unfamiliar with the area, we had mistakenly gone to the Hertz location at the airport. Because we had booked through a third party, the man at the window was unwilling to help us and told us we had to go to the other location, but that it would be closing in less than 30 minutes. Understandable, but he did not give us their phone number or offter to call them for us. We were obviously stressed about what we would do if we couldn't get there in time being that we had to contact an Uber and we did not know our way around the airport to even find the pickup area.
When we arrived, there was then a mixup on our vehicle due to Hertz booking us a moving van instead. Though the gentlemen were all busy and they had very few vehicles left available, they did their very best to accommodate us. They went out of their way to make sure we were taken care of and not stranded. I cannot say enough good things about the Revere location and its employees. They were awesome.
My husband was golfing recently and his car was hit by someone who did not leave a note or take responsibility for the damage. We had to use our insurance to have the vehicle fixed and so we were already out our deductible of $500. We had to rent a vehicle while our car was being fixed and used Hertz. Teddy ** in Johnston RI was our contact. This man put us at ease as soon as we met him. He assured us he could help us with our claim and that the rental would be fully covered under our insurance. I felt he had our back and sure enough he did! We now have our car back and everything went so smooth. Hertz and Teddy made this a much better experience than expected! Super nice guy!
I reserved a car from Hertz May 15, 2023 to be picked up in Los Angeles, CA. When doing this I gave them all the info (driver license, etc). They asked for & prepaid the rental. I received numerous emails from them about the car I was renting because it was a Tesla. At no time did anyone contact me that there was a problem with my reservation, my license - nothing. On May 25, my flight was delayed out of Boston so I contacted Hertz to let them know I was going to be late. The Hertz rep told me that my reservation was all set - prepaid & to just pick up my car when I got there. When I finally made it to LA my rental wasn't all set - I was informed I was on a "Do Not Rent" list. But they couldn't tell me why.
They gave me a phone number to call which did me no good because they weren't open until the next day. So I am traveling by myself. No car. No idea if I can get a car. No reason why I can't get a car. Very frustrating & infuriating. Plus they also had a credit card hold on my card for the rental of a car that they won't let me rent! Fortunately I was finally able to get another rental car, but it cost me a lot more for that rental for a car that was nowhere near what I had rented. When I finally was able to speak with a Hertz rep they said that I was on the list due to a toll bill that wasn't paid - but HAD BEEN PAID 2 YEARS AGO (I had the receipt) but they couldn't tell me why they didn't contact me earlier about the problem or said something when I talked to a Hertz rep that morning. And they refused to release the payment on my credit card. I will NEVER rent from Hertz again - even if they are the last car company on earth - I'll walk.
I rented a car from Hertz for a week. My pick up and drop off location was Logan airport in Boston MA. 2 days before my scheduled rental return I had emergency gall bladder surgery. I was discharged from the hospital one day before the scheduled return with instructions not to drive a car for 3-4 days. I called Hertz and explained my emergency and requested a drop off in Manchester NH (20 minute drive) rather than Logan Airport (90-minute drive). I spoke with customer service and a supervisor named Eric. I explained that I have been a loyal Hertz Gold customer for over 25 years. Both employees told me that I could change drop-off locations if I agreed to pay an additional $1,071. The additional fee represented a 252% premium added to my $447 original rental agreement.
We used AAA in lehigh county to schedule our rental to pick up at Hertz Lehigh St. Got to Hertz lehigh st and they said we had to pick up at the Airport which is 45 minutes from us. We did not have the time to make the drive that night. So we had to pick it up the following day. Not only did we lose a day rental but they charged us close to $90 for having to pick it up a day later even though we never got the day reimbursed. Blamed it on AAA who blamed it on Hertz. Then we had to pay extra ahead of time about another $65 for the additional two and a half hours because we could not drop it until 5 pm.
Once we returned it in the same condition we were charged another $33 to "settle our charges". What does that mean???? Called AAA about the issue with having to pick up at a location other than we asked for and then being charged for it. They told me they can't do anything about it. This is absolute crap on behalf of AAA and Hertz. I will never use either again.
Any company that hires customer service personnel that can’t clearly speak the same language as their customers doesn’t really care about their customers!!! I will not rent a car from Hertz again. It was too painful.
I booked a SUV to rent at Treasure Island in Las Vegas through hertz.com. Pre-paid for the entire rental at the time of booking. A few days after returning the rental. I see an additional charge relating to the rental. There was no explanation for the additional charge. I called Hertz. At first they said the additional charge was for taxes and fees. When I informed the representative that I had pre-paid that and for her to check the receipt, she said it was because I rented the car for more than 2 days and the additional charge was for the 3rd day. But I told her my booking was for 3 days. It felt like she wasn't going to resolve the issue. I ended the call. I often rent cars when we travel to different location, this is the first time I had incurred this kinds of issue. Highly recommend to go with another car rental agency. Hertz is not worth the trouble.
Hertz author review by Lauren Fix
Hertz offers rental cars in more than 150 countries across every inhabited continent. It has more than 10,300 corporate and franchise locations worldwide.
Loyalty program: The Hertz Gold Plus Rewards loyalty program comes with VIP benefits like faster pickup and drop-off services and member-only discount offers.
Business-to-business services: Business clients can save up to 25 percent on rentals and earn points for free rental days.
Accident partner: Hertz partners with many insurance companies to give drivers a quick and easy car rental while their automobiles are in the shop for repair.
Promotions and discounts: Hertz runs a constant stream of discounts and special offers on everything from extended rentals to weekend getaways.
Roadside assistance: In addition to liability insurance, Hertz has premium roadside assistance packages to help with situations like running out of gas, lost keys and dead batteries.
Many makes and models: Hertz offers multiple categories of vehicles, everything from economy to hybrid cars, convertibles and luxury cars to 15-passenger vans.
Car and Ride Sharing: Hertz has a Green Traveler collection, meaning all cars get a minimum of 33 miles per gallon.
Hertz Company Information
- Company Name:
- Year Founded:
- PO Box 269033
- Oklahoma City
- United States
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