Frontier Airlines Reviews

I had just flown Frontier from Philadelphia to Atlanta with no problem. When I was jumping on my connecting flight from Atlanta to Phoenix, Channel the manager informed me my backpack was too big and I would have to pay an additional $100. I showed her my backpack fit in the required space. She insisted it did not. Channel said, "if you do not hurry up and pay the plane will leave you." What kind of a manager says that? She is using FEAR tactics to get more money out of you. However, this was a plane I had to get on in order to get home to my family and sick wife. I could not believe it when I saw Channel doing this to multiple people. She would go as far as to ask guest to move their carry on in awkward positions so that a corner would be sticking out and then say you have to pay also.

The wait times over the phone as well as through their chat are hours long. Then, after waiting hours I've been disconnected several times - the same happened both online and over the phone where disconnections have occurred. You then have to start all over. All of this happened while I was trying to cancel & change my flight within the 24 hour booking window. With the disconnections and long wait times, I finally was able to get a hold of somebody; however, they still charged me the change booking fee of $50 each person. This was such a frustrating experience and I don't feel comfortable at all trying this airline again if I know that it's so difficult to receive help or consideration.

Like so many other responses that I have just read, their fees are ridiculous! I paid $633.92 for two airline tickets. My son and his girlfriend broke up a few weeks before the trip. I tried to change the reservation and the end result after their change fees was a $175.92 credit. I tried to get the bot to explain to me how they arrived at this number to no avail. Additionally, I requested that all of the credit be put into my son's name and the bot would not do that either. Finally, I was asked for $75 more to put the girlfriend's ticket into my other son's name. At this point, I laughed because I have given Frontier Airlines my last dime and will spend a good amount of my time making sure other people don't. Buyer Beware of Frontier Airlines!

Bought a ticket from Hopper, Raleigh to SF, stop in Denver. At the time the ticket was purchased no disclosure about “carry on baggage fees”. When you go to check in your flight they try to charge you $68 for a small carry on bag and threaten you it will be double if you try to do it at the airport. Then they say Hopper split your ticket and your baggage fee only covers you to Denver and that I would have to pay another $68-$99 in Denver to carry on my small item. When I pointed out the absurdity of this and the fact the the “carry on” fee, which should be free is more than the cost of my ticket, they said that’s their policy. Oh, and if check in your bag it will only go to Denver, not San Francisco.

I had the worst experience with Frontier airlines. First, I paid $110 for one way ticket for my 4 lb chihuahua who is 10 years old, her back legs are crippled so she can't walk and she has no teeth left. But, she is my world. So, they said because she was not a "service animal" I had to stow her under the seat in front of me. I have NEVER been told to do that before. She just sleeps on my lap under a lap blanket. This one lady in a yellow safety vest comes to my aisle (I am literally all the way in the back) and very rudely tells me I have to put my dog under the seat right after I sat down.

Like many of the other negative reviews here, my experience is with their aggressive, rude, and predatory staff scamming passengers out of baggage fees. On my flight from ATL to TPA, the gate staff made zero announcements, and the screen at the counter was blank, not showing any flight information, only a static image. Obviously there were no boarding calls. By the time I approached the counter, they were already ready to close the doors, and then 3 more groups of passengers approached the counter asking why there were no announcements made and the screen was blank. Good questions. They rushed everyone onboard with no time to repack luggage. The staff were incredibly rude to everyone, threatening to not let people on the plane.

READ THE CANCELLATION FEES BEFORE YOU BOOK. Don’t book. They will take your money!! They charge 99 for cancellation fee but won’t take it out of the money you're refunded and then the money you are refunded it’s a travel credit. Go online then they charge 99 plus a smaller fee to cancel. Wow. Then give you a travel credit for the rest of your so called refund. So basically you pay for the ticket on top of an 99 cancellation fee or 122 cancellation fee online then travel credits if you even get a refund. If you don’t fly but this one trip you're basically screwed not to mention the ticket wasn’t even made for 24 hours. I made it at 2am it’s 4 pm for an family emergency so now they made money off a family’s heartache! Shame on you people. FIRST TIME FLYERS GOT THROUGH AMERICAN AIRLINES HAD NO PROBLEM.

Arrived with my under seat bag, which I have been traveling with for over 10 years on all the airlines, including Frontier. Because the two wheels didn’t fit in the personal tester box by a 1/2”, I was forced to pay $99. One that is a ridiculous amount of money to charge. Two, the gate agents were hostile and rude. Three, because they would not even speak with you, and because they kind of are holding you hostage there at the gate, it felt like a shakedown; I felt like I had been robbed. I filed a complaint with frontier and response was basically “too bad, so sad for you”. When you combine that with their terrible planes, and the lack of comfort, the lack of service they have transition to… I will never fly with them again. Terrible experience.

Same bag I traveled with from Charlotte to Orlando fit easily under the seat.. Tried to go back home to Charlotte the bag fit in the little compartment and they still made me pay 100$... They all were aggressive and very rude to me and everyone traveling.. Never again!! Hate this airline.

Me and my brother had a flight from Las Vegas to Baltimore. Each of us had backpack with us, as we were going through the gate the agent asked us to check out bag to see if it fits my brother's bag. Fitted easily. However mine didn't so we transferred some of my stuff to my brother's bag and then both of them fitted. But the agent forced us to pay 100 fee anyway. She was very rude and aggressive. I asked her more than 10 times that, "I want to talk to your supervisor," but she did not contact them. She refused to give me her name as well. We record a video from what happened and we would love to share it with anyone that can make it viral.

Charging 99$ on my return flight for "carry on" for the same bag I flew with the first time, even though it fit in their bag checker. Says on website the personal item can be a child backpack but they charged me to carry it on. I will fly Spirit or use another airline from now on. Screw Frontier.

I truly hate frontier airlines and I believe they border on fraudulent. The government worries about transparency of hotel fees, etc., and they need to worry about airline fee transparency. They rope you in with reasonable fares and then charge excessive fees for bags $65 each, seats, and even charge to talk to a ticketing agent at the counter…$10. Completely crazy!!!!

I have flown with Frontier multiple times. I typically take a small backpack with me when I travel that easily fits under the seat when I sit down as my personal item. Today, I was one of 5-6 randomly selected passengers to get told I have to check my bag. This was not a consistent process and many guests didn’t even have to check their bags even though they were larger. It literally felt like they had to hit a certain quota of fees because they let most people board without checking the size of their bag. They then charged me $99 for my backpack. I never write complaints, but the lack of consistency and customer service has been ridiculous. Do not fly this airline!

The flight we were supposed to take is from DFW to SFO around 7am. They delayed our flight 4 times!! Then when we were supposed to board, the flight got cancelled. They did not notify us ahead of time. I have wasted my time here, when we should have been notified from the get go that the flight was going to be cancelled. Then they directed us to another gate to get a rebooking. Which we went, but then they told us to go to the ticket counter near the entrance. It was very unorganized and it is so upsetting because I have been here since 5 am, and for them to tell me that the flight is cancelled around noon is ridiculous! Never again.

They charged me $$$ for check in at airport even though the agent knows that the flight is being delayed and I tried to check in online and she said I can’t do it. She took the money for no reason and I am not going to fly this airlines anymore. I would give this airlines a big zero stars as they don’t care about their customers and only care about their money.

Flight Was delayed for more than two hours. Nobody explain why. When we finally landed, waited for 30 minutes for them to fix the landing Between plane and the exit. Be aware for a little cheaper ticket, you need to pay $69 for carry on baggage, yes carry on.

11.19.22, our flight 1042 from MCO to CLE was delayed more than 12 hours. The agents consistently lied about why the plane was delayed and gave us each a $15 voucher (WOO!). My 70+ y/o parents' carry-on luggage fit in the compartment, they claimed we were trying to shove it, I stepped in to take things to put in my bag only to be told to step back! I told her no, I am taking her items, Cristi the agent pointed her fingers at my parents and told the other passengers it was because of us that they were delayed getting on the plane! After I took photos of their id badges, they told me they were calling security - I told them go ahead. (They never did.)

Got to the counter at 7:55. Flight was at 8:34. Small airport, nobody at the counter, waited and waited and waited. Went to customer service. They page them three times. They did not show up to the counter until 8:30 then they said, "You are late." I said, "I'll be waiting and waiting and waiting." I'm at the same person that walks with a cane. She said maybe if I walk faster I would have been here on time and this was the manager. Her name was Chandi for the Sacramento airport. So disgusted. Honestly wanted to cry. Tried to contact the customer service. No help. The chat line web chat it's all ** and garbage. There's absolutely no help at all. Save yourself the headache. Do not ruin your trip.

Terrible, rude service by the airport!! I was charged $100 by the employee by the gate for my suitcase because although it fit into the box. "You can't stuff it in like that." Ridiculous! I'm just killing myself that I didn't think of taking a picture or video of it.

After waiting for 2 1/2 hours to speak to an agent and by the way, don’t bother going through chat or WhatsApp, those wait times are even longer. The live agent finally came on and canceled my flight. Only later to find out, she hadn’t canceled my flight and I still received notification for check-in. I went back to the same madness routine of trying to reach Frontier to confirm the cancellation.

I got a Frontier Mastercard and have not been awarded my miles to my Frontier account. I have been dealing with this for six months and have yet to see a resolution on the horizon. Apparently the bank and the airline do not communicate. I have a $100 voucher that is about to expire and I can't use it.

People, very sad that this airline just wants to keep your money. This is by far the worst airline and customer service department I've dealt with in years. Very unskilled customer service agents that provide very wrong information just to then try to fix their mistakes by punishing the customer. And managers that only push the issue to an even worse state burning useful and valuable time during the process. After 5 hours of trying to get in touch with them and finally being able to do it, everything went entirely backwards thanks to those two people (Customer Service Agent (Erick) and Manager (Giselle)). Make sure you keep all conversations and discussions available because the Attorney General's office and your bank will need them in support of any complaint and dispute processes that may result in unfair business practice investigation. So, do yourself a favor and look somewhere else to avoid unpleasant situations.

I was scheduled to leave BWI on Friday November 10, 2022, at 7:33am I arrived at 6:20am my flights were already paid for me, and a family member needed to have our bags checked in. Me and a family member stood in a long line to get our bags checked in only to get to the front and we were standing in a line for another flight. There was only I agent assisting at the time & 1 line. No one split the line up or anything. Due to the poor customer service and the unprofessionalism, I was not able to catch my flight. I was told prior when I first got to the counter that our bags could be put on the next flight going to Vegas but that would be at 9pm and that we could still catch our flight. We agreed to that as the agent proceeded to do so another frontier agent puts her input in telling her she wouldn't do that! So, the agent then tells us to step to the side and we would have to wait to get rebooked!!!!

If you are looking for an extremely stressful, nickel & dime experience...Frontier is a great choice for you! Worst Airline experience ever! Went on a long-awaited Daddy/Daughter trip with my 7 year old this past weekend. Was not able to access boarding passes on my phone (after they were available earlier in the day). Was told I could go back through security, back to the kiosks at the entrance to the airport, to print new boarding passes. Time was now getting within 20 mins of doors closing. Sprinted to Kiosk only to find that at Frontier, one CaNNOT print boarding passes at their kiosks. Cut through the line to ticketing agent. SHe printed our passes and told us we had 20 mins to get on the plane.

This was the worst flight I have EVER taken! I had heard terrible things about Frontier, but I did my research ahead of the flight. I purchased a carry-on that was in compliance with the bag dimensions provided on the Frontier website. The sole purpose of doing so was to avoid carry-on fees. Welp, that failed. When arriving to the gate, the gate staff was EXTREMELY unprofessional. One of the ladies was arguing with customers while the other was just flat out rude, telling almost half of us that we would have to pay a $99 carry-on fee. Although my bag was within the dimensions, I was charged that fee. I did not argue because I saw how other customers were being treated. Of course when I was on the plane, my bag fit comfortably under the seat in front of me, but this is no surprise. I will NEVER EVER fly with Frontier again. I do not care if the flight is free!

Their carry-on bag policy is a joke. It's all about charging a person $99 per bag when you get their gate. Their policy has your bag so small that if it's anything more than laptop bag or a purse... you'll be paying extra. Their vulture's gate customer service reps are rude and aggressive. It's like they get paid a commission to charge you the extra fees. Our flight was delayed solely because they were collecting fees from passengers. Ugh!! Fortunately, I wasn't carrying a very big bag but the rude Vulture agent asked if I had any personal items in my medical bag (which is exempt from being counted as a bag), that she was going to charge me if I did. She didn't inspect the bag, I assume, because we were 30 minutes past the departure time. I dislike Frontier now. I used to love them and their prices. I have flown them over 50x too. Sad.

You’re allowed 1 personal item but even a large purse is too big to be considered a personal item. So they’ll make you pay for a carry on at the gate and charge you $100 per bag. Total con artist that baits you in with decent pricing but gets you on the back end. Also their flights are always being delayed and aren’t ever on time. WORST AIRLINE!!!

As per the heading, this airline is not transparent when it comes to fees and hidden costs. We flew from California to Nashville and have never had airline upcharge for baggage and for a seat on a plane. The website is very vague and difficult to navigate. When you go to the counter to get assistance they charge you even more. This is the only airline that lowered the standard weight on baggage to 40 lbs. I will never fly this airline again. I wish there was a negative star to leave as of how I really felt.

Had to change itinerary for 3 people so went on the web site and hit cancel to find out the cost. The web site does not state what the cancellation fee and refund will be, just -$157.88 in the cart so I assumed that was the cancellation fee so ended up cancelling the tickets thinking it will be cheaper to cancel than to change. It was a surprise when I received cancellation email which showed $594 in cancellation fee and -157.88 was the refund. Tried to explain to customer service but they say nothing can be done now. Change fee is half that of cancellation fee so they just ripped me $300... What a joke that they cannot make adjustment if I am rebooking the same evening ....

Please stay away from this airline, they are awful. We booked two round trip tickets on Frontier to Jamaica. This was our first experience with Frontier. Going to Jamaica from Charlotte and then connected to MCO the Frontier airport staff were not friendly at all. While in Jamaica, Frontier sent us a canceled flight email the day before traveling back home without providing a reason or flight options. We contacted them multiple times to no avail. We had to purchase two last minute tickets on AA which was obviously very costly. It would of been a disaster if we did not have a credit card. This was stressful. By the way, we still can't get a hold of Frontier after multiple calls.

I purchased a round trip PHX to SAN for my wife, Seyede **. When she was about to get on the airplane in San Diego, gate 18, flight #F92946, to go back to Phoenix, Teresa and Melisa stopped her at the moment of boarding. They rudely disrespected my wife and charged her $99 for her personal purse that she had also when she got on the airplane from PHX to SAN. The charge and ticket are attached. If you don't refund the charge on her credit, I will sue you and your impolite managers Trisa and Melisa. They hid their names and my wife insisted to ask their names. They didn't reveal their last names. Awaiting to refund and don't hire impolite boarding managers.

I arrived home without my luggage. I filled out a lost luggage form and it took two days to even get a report filed. 3 days later and my luggage hasn’t even been found yet. No one to call and no one calls you. Poor service.

This has to be one of the worst airlines in America! It was my first and last time flying this horrible aircraft. There were no accommodations made after their unprofessionalism. I don't recommend anyone fly this with this company. You will regret it!

Bait and switch people! Bait and switch! If Frontier Airlines could charge extra for the air you breathe, they would. Flights are delayed due to being understaffed. Gate was manned by only one employee. Total experience was like something from a third world country. I totally expected to see live chickens on the plane. DO NOT FLY THIS AIRLINE.

Flying back on 11-6 on flight 2494 out of Tampa to DTW the gatekeeper Kaylee & gentleman who would not give his name told a few of us that are carry on were too big. Four of us complied walked up to counter, I handed my driver's license over I asked why, I was a zone 1 and had already paid ahead of time for my carry on - the same carry on I flew to Tampa with. Kaylee proceeded to say I can't hear you ma'am. The lady behind me stated the same flew with same bag, asked same question. Again was told she could not hear us as she tells me I owe her 48 more dollars (NOW MY TOTAL IS 108 FOR ONE CARRY ON BAG THAT IS NOW CHECKED THAT I HAVE TO LEAVE AT FRONT OF PLANE, STAND IN LINE & NO LONGER ZONE 1 and, the whole time, the so-called gentleman, the other gatekeeper swiping other people's boarding passes is going over the bag prices louder and louder, that you can find them on website prior to boarding.

0 stars if possible. I am SO disgusted with their service. My family and I were on a flight back from PHX to DFW and they said there was something wrong with my boarding pass. They told me I would need to go to Denver. But they asked me to pay $100+ to fly there. 3 hours later I was at a United flight check-in desk trying to get a flight back home. THIS AIRLINE IS A FREAKIN SCAM! The moral is when in doubt fly on United.

Our flight was canceled with no reason given. My husband received $50 vouchers for each of us which expire in January. Because we had to take extra vacation days from work to get home (thank goodness we weren't fired) we can afford a trip betwwn now and January. I got a sorry excuse for an apology on Twitter, so I'm going to do all the reviews I can so others don't have to go through what we went through.

November 1, 2022 22:30. Domestic terminal North Atl-PR. They started charging 100$ for backpacks at the gate minutes before boarding. It was either pay 100 or lose the flight that was delayed already. It was a rip-off. Almost a robbery. I will never fly with these thugs again.

They are the WORST airline ever. Their ads lie about the fares. There is no such thing as the price they show on the website. Unless you don't want to sit in a seat, or have no luggage at all and want to be treated like a package. They even reduced the paid-check luggage to 40 pounds to snag more unsuspecting customers. Seriously if this is the ONLY airline to get you to where you are going, so sorry. Otherwise even a more expensive flight on another carrier will be less in the end.

Frontier airlines is the worst airline ever. I was traveling from Minneapolis to Houston, and I have 39 pound bag. That is less pound than they allowed for free luggage. I read their luggage rule, it say that 40 pound or less is free. My luggage is normal size. Not oversize. The guy (cashier) make me pay 79 dollar. It doesn't matter the pound. At that time I don't have choice, and I have to pay. The worst part is all of people who use frontier airlines that day wait for their luggage for two hours at luggage area. When we ask the stuff what happened? They say they are two airline together from two states. This is horrible horrible airline. Not only that. I am trying to call the 1800 number. No one answer and solve your problem. You just talk to the machine that is only helping you where you depart and arrived. Rather than that nobody care. People please do a favor to yourself, don't use the Frontier airlines. They are number one company scams.

So tickets were purchased back in August to fly to Denver for thanksgiving week. My daughter noticed that her husband's middle initial was incorrect on the itinerary. So thinking it will be an issue at the ticket counter, I thought to try chat to determine if this could be an easy fix instead of paying the $75 plus ticket cost difference between original purchase date cost 0f $354+ and current price of $99. Whaaaat?. Anyway chat was a waste, waste, waste of time... No one ever, ever, ever responded. And I tried twice! So on to the phone I went - I've been down this road before. After waiting 45 min. on hold and never able to speak to anyone, I hung up. Conclusion: Frontier typically offers the absolute lowest price and for that, you receive awful service PERIOD. So if you can grin and bear it, use them but if you have any issue, you are screwed.

Beware!!!! Frontier Airlines bins for your personal items are not the same size from airport to airport. Orlando is smaller than Cleveland. We were charged $100 in MCO and when we questioned and asked for a tape measure my husband was told they will call security! He was forced to pay. When he arrived in Cleveland they checked and the bag fit but a supervisor was not there so they could not help. We were told to call customer service. Now they won't refund us our $100! Talk about a shady practice.

I paid for a carry-on. When I got to the counter they said my bag was not a carry-on. They didn't explain why she said I had to pay for a checked bag. I asked to pay the difference for my so-called checked bag setting that I had just paid online for carry on. The woman at the counter said she has nothing to do with that. Take it up with Frontier to get my money back. Their customer service sucked! When they tagged my bag into check in, the person behind the woman at the counter, threw my back on the conveyor belt. The flight was 45 minutes late from taking off. We just sat on the plane doing nothing. The seats were old and shoved together! When we arrive to our destination, we were stuck on the plane. The pilot announce on a faulty intercom system that there was a mechanical era. He didn’t know what it was and hopefully they can fix it soon. We had to wait another 25 minutes before we could get off.

This airline doesn’t even deserve 1 star. The flight was late going and coming from my trip. I’m. It talking just a few mins late. It was hours. Also they made me pay 99 dollars for my backpack. Unreal. I hope this airline goes out of business soon.

I took a flight on 10-27-2022 from scan to DEN land. All the Frontier front check and flight Assistants are ** for no reason. If you don’t like your job get a new one or the company can spend more time with their employees so their customers are happier.

Flight was originally scheduled for 9 pm, delayed two hours day of. OK not a big deal. Get to airport, delayed for another two hours, then another two hours. Ended up not getting to Vegas until almost six in the morning when we were originally supposed to be there before midnight. 3 in the morning and they are still measuring people's carry on bags and up charging anyone whose bag was even slightly too big. Was traveling in a large group and was charged over $1000 for hotel rooms we didn't really need since we didn't get into town the day we were supposed to.

Astonishingly bad customer service! At every turn they try to trick you into adding cost onto your flight. Their credit card points expire quickly and they will try their best to keep you from ever being able to use them. Their website crashes constantly. When you finally get someone on the phone to speak with after hours and hours of wait times they will incorrectly tell you that these points cannot be used by anyone but the cardholder. Their customer service employees are poorly trained and do not know that the points are usable by anyone the card holder books a flight for. The flights itself is typical of a budget airline (uncomfortable and small), but what truly makes Frontier stand apart is its exceptionally poor customer service.

Quick flight from Orlando to New Orleans. I was made to pay for a carry on bag at the gate when I have flown on Frontier repeatedly, and my bag dimensions are within the parameters of what is on the Frontier page. The gate agent was rude to me and about 20 other passengers. One family canceled their flight and rented a car instead of paying for their backpacks. I get on the flight, and when the snacks and beverage cart rolls around, I hear the flight attendant asking for the customer to tip. Umm isn't providing snacks and beverages their job? Anyway, I requested a refund and was offered a $25 travel voucher. Told them to keep the $25 because I'll never fly Frontier again, and they'll need every penny to keep from going bankrupt. $50 for my ticket, $65 for a checked bag, and an additional $99 at the gate for a carry on? No thanks, I'll fly with one of the better airlines with those prices.

I tried to cancel my flight with Frontier Airlines. They cancelled my flight without informing me that I would not be given a refund of any kind.

A support agent thought it was appropriate to tell me I am being emotional. 1. It is near impossible to decipher emotions via text. 2. I was stating facts about lost bag. 3. I provided info from Frontier baggage claim. 4. Agent could not locate my info with what was provided by Frontier baggage claim. 5. I asked for another agent or manager (someone who could be more helpful. 6. I just started another ticket and agent was capable of looking up my info based on what baggage claim provided. 7. Agent said contact frontier which I tried. Only to find it impossible to talk to a human. 8. I am now emotional. Thanks Frontier for an unforgettable and emotional experience. I will ensure I do not travel with Frontier again. I will be sure to spread my emotional story to all my friends, family, neighbors, local baristas, or anyone that wants to listen to me pour my heart out. I apologize for confusing my therapist with my Frontier Customer Support Agent.

To put it mildly, it was a terrifying experience. After spending over an hour in line, we learned that our flight from Orlando to Boston had been canceled, leaving us to wait an extra four hours in line with kids, one of whom has a disability. The most they could do was accommodate us with a different flight the following day to another state because my son had entirely run out of his medication. They gave us a form for a refund of travel expenses. I had to take a $500 Lyft with my kids in addition to flying without my prescription, and after submitting all the necessary paperwork for compensation, Frontier Airlines refused to pay my travel charges because they claimed they would not be able to verify my claim.

Beautiful day in Buffalo. I was flying to Orlando (beautiful day in Orlando according to my husband who I was flying home to). Checked the Frontier app this morning 5 hours before flight to make sure I had boarding pass electronically. Small print said “cancelled”. Tried to call - their customer service line doesn’t open until 10 am EST. Tried their “chat”. No customer service rep ever got on. Went to airport 4.5 hours early. Waited in line 20 minutes. Got to counter. “We can’t get you there until tomorrow.” They wouldn’t rebook me on another airline. No hotel voucher. Nothing. Just “lady you’re screwed.” So I asked to be refunded as, while waiting in line I luckily grabbed a seat on Southwest (❤️) that had been sold out but someone must have cancelled. (Bless you whoever you are!).

Our flight was canceled Friday morning at 9 am last minute when we were already in the terminal and through security. We then waited more than 2 hours I'm a customer service line only to find out that our only options were A) wait until Sunday afternoon (more than 48 hours) for another Frontier flight (and no food vouchers, hotel stays, or refund for other expenses incurred, so everything would be out if pocket) or to get B) get a refund for the flight and a $50 voucher that was only good for a future Frontier flight. (Why would I ever choose to fly Frontier again after this terrible experience?!?).

I tried to cancel my flight due to pending Hurricane Ian because all flights were being cancelled. I spent hours on the phone and at the same time attempted to use the Chat-bot. Neither were any help. I ended up getting 1/2 of my flight refunded but not the whole thing. It is absolutely impossible to get through to an actual person at this Airline. They are the very worst carrier in the USA. Try booking a flight and select your flight & price, then you have to pay extra for an actual seat. By the time you get done adding a bag and a seat, you just paid twice what they initially displayed as a flight. I WILL NEVER EVER ATTEMPT TO FLY FRONTIER AGAIN!

Absolutely INSANE that you would price gouge your customers, charging $99 for a bag that could be placed under the seat. No other airline has such militant standards. The agents were completely unreasonable making myself and other travelers feel very uncomfortable. Traveling is stressful enough and this was overkill. We will never fly Frontier again after this experience. After talking to several other frustrated passengers, I think you will expect the same from them!

I've flown several airlines. I've been using the same carry-on for awhile now and the ticket lady said she would have to charge me for it. I asked why and she said it was too large even it fit %80 of the way into their sizer. I told her it would be stowed under my seat so what was I being charged for? She even acknowledged that it looked like it fit under my seat, but she had to charge me. She basically just kept saying, "I'm sorry. I know". It fit perfectly as usual under my seat. This is the worst business model their is; "advertise a decent ticket prices and then find every angle to charge people for unexpected/** fees at every turn". I will never fly this garbage airline again.

How are you going to up the fees e.g., baggage etc. and all the while pull refreshments? But in all seriousness, I will not take another flight and will go with a more credentialed airline for the price and less hassle in flying. Do yourself a favor and pay whatever extra so you're not a victim of overpriced fees and less service. I must mention that the agents are very helpful but have been set up to aggressively force customers to abide by the gate upcharge on carry on baggage that now is charged on book bags. Horrible change in policies. I will definitely take this review and post it all over.

The airlines charges hidden cost that are not clearly mentioned while purchasing the air ticket. It’s a trap in the end customer ends up paying triple the flight cost so never purchase frontier airline flights.

I have been flying a long time. I just decided to fly Frontier because the cost was lower and we are trying to keep corporate expenses down. In any case, by the time you pay for baggage, the flight is as much longer or more than a reputable airline like Delta. In any case, the customer service is heinous. They are rude and they nickle and dime you for everything. Do yourself a favor and stay far away. I’m not quite sure how they stay in business.

Bought tickets last month to Vegas for 4 days. Rented a car and a return flight. Got an email today.. a month later that the flight was canceled 2 months in advance! Can’t refund the car or other flight.

Not only do they not care about their flyers, but when they miscommunicate information you are the ones that have to figure out how to get home and how to find the additional funds for it. Not only did they not care that I was stuck in Denver due to their communication, but the Frontier staff that issued me a refund at the airport did not process it correctly, and now they are telling me I will not be able to receive a refund at all. Ended up having to fly JetBlue then take a whole train home. Moral of the story is if you are in a pinch try JetBlue and NEVER fly Frontier. Their staff does not care and you will be the one out money.

Total detachment from customer has been achieved! I'm disabled, they kicked me out of the disabled area without even asking me if I was disabled. Had one sentence repeating to me hundreds of times for an hour and 15 minutes waiting hold. Hung up on several times and never called back. Threatened by 2 of their employees with my personal safety. Stranded me in Denver and cost me thousands to get to back to Wisconsin. Told me next flight is next week and I'm responsible for $2600 in living expenses until then.

Customer service phone number hung up on me multiple times when I called to confirm my flight. I entered my flight information into their site and it has an error. I was instructed to rebook my flight. Then they charged me for the flight under a different confirmation number which I never received confirmation of and won’t give me a refund. AAA booked the flight and can’t cancel it either. I wanted a refund and refused to give my business to Frontier.

This carrier comes across as being less expensive but they nickel and dime you for everything and back you in like cattle. The seats are horrible and the table trays are not clean. I would never recommend this airline to anyone.

Cancelled our family trip from DFW to Denver even after paying 100$ for carry on bag at the gate due to overbooking. Frontier staff and Customer service said they can't refund my trip money including 99$ bag fee. Never fly with them. Very unprofessional staff. The attitude towards the customers is very rude. The bag We bought perfectly fits in the measurement box for the free baggage. They said it should fit loosely. Such a joke! One of the frontier staff even agreed it fits and was trying to convince other staff members but they weren't convinced and asked to pay $100.

I don't fly but due to my father dying I had to rush to AZ to be with him in his last days. Missed my flight out by a few minutes, I could have made the gate, small airport, they wouldn't even let me try even after explaining my father was dying. Cost me an additional $199 to change my flight to the next day, they did not care or bend on this extra charge regardless of family/dying/death. Made next day flight, $60 for carry-on 2 ways = $120. So now I'm in at $545. To get to Dad, customer service who changed my flight lied on layover time in Denver, said 5 hours, was really 18 hours, now I'm down 1 day, facing another due to 18 hr layover lie, but another ticket with American so I can get to Dad sooner, $200. Now I'm in at $745. Flight home needs to be changed, Dad didn't pass over on their schedule, airline wanted an additional $274.

1. Flying out of Orlando, Florida (MCO)... Gate 80... They started in on their announcements... If your bag doesn't fit... you'll be charged for a Carry-on. I attempted to put my laptop bag in... I collapsed the handle, the flexible material portion fit; however, the blasted rigid portion of the bag (bottom) stuck out. Keep in mind, there was still room in the bottom for the bag; however, this rigid rim (maybe 1/2") portion cost me $99. They asked for my boarding QR code... scanned it and then told me that would be $99.

These people are thieves. They have a policy that states they do not give refunds on flights booked within 7 days. I booked through Orbitz and orbitz did not notify me of this. I called Frontier and asked for a refund. I'm dealing with a family emergency (family member passing possibly) and they have refused to give me a refund. On orbitz It states I can receive a refund within 24 hours of booking. These people do not care about humanity or compassion. Refused to give me a refund. When booking through Orbitz sometimes you have multiple airlines...American Airlines did refund me. THESE PEOPLE ARE THIEVES. DO NOT BOOK HERE

Purchased packages for luggage handling, the package didn't populate during check-in. The salesperson [customer service just got titles changed the week before our travel] tried to get us to purchase another package in order to fly. When I tried to explain that I already purchased a package they tried to make me feel like I purchased the wrong package, the supervisor backed up the salesperson who was giving out the wrong information, didn't know about the product line being offered.

My daughter and I each purchased 5 tickets each to Orlando Florida and 5 return tickets back to Detroit Michigan. We scheduled our return flight for 9 am in August but about a month before we were scheduled to leave we both got an email that the 9am flight was cancelled and only a 6am flight was available on that day which was our return date. We tried to get our money returned so we could get another flight with another airline but Frontier would not return our cash, they only wanted to provide a credit for future flights.

My flight was 2 hours delayed because they “accidentally” put gas in the plane twice and overfilled it. I’ve flown at least 200 times (many times with a Frontier, and I have never heard of such a preventable issue in my life). If I could give negative stars, I would. I woke up at 4am to board at 7am to wait for 2 hours (sitting in a tin can, squished against other passengers [and I’m tiny, so I can’t even imagine the frustration of others] because the plane is crap) without any compensation or reassurance. I used to count on you, but will NEVER fly with you again - I would literally pay double to have a good experience and on time flight instead of the crap show I experienced.

Don't fly with Frontier. I got a round trip ticket from PDX to LAS and back. This Airline is a total scam. I paid for my round-trip ticket online. Then 24 hrs before your flight they want to check in where they want to charge you and additional $20 then they have you pick your seats which will run you anywhere between $31 and $78 depending on what seat you pick. Then they want to charge you for your carry-on. Then if you need to check a bag you get charged again. Then once on the plane nothing is complimentary. You will be charged for everything. Water, soda, snacks, etc...

Worst airline I’ve flown. Cheap flights not even worth the price for what other charges they force out of you. You’ve been warned: Fly somewhere else! Eventually they will screw you over. Predatory practices to squeeze more money out of the customer with no thought to customer service. Charges for every imaginable service most people assume will be offered out of human decency. ** seats (even for an airline), not even water offered on flights without more payments, and they charged me an additional $100 dollars for a personal bag I had already used on their airline on a return flight. There was even plenty of room left in the overhead bins if they wanted me to put it up there. Worst airline ever. Business run in a disgusting manner.

In June I was on my way back from Phoenix to Chicago. Other than my flight from Chicago to PHX, which was with American Airlines, I was able to get my ticket at the machines, but in Phoenix, the Airline Frontier did not offer this function, nor was it possible to check in online in advance. I had to wait in a loooong line, and we all did not see any progress for over 45 minutes. We saw the reason for that was the lady at the kiosk happily involved in a loud conversation with two women about private contents.

Frontier LIED to me and refused to refund me for a less than $100 ticket. All of my friends flew Spirit while I flew Frontier. They had no issues but here I am disgruntled. Upon reaching the gate and waiting to board, shortly before boarding, the reservation agent made an announcement that the flight was full so she had 12 free tickets for the first 12 customers to get in line who were willing to sit in the emergency row. I was one of the 12 and she printed me (and the other 11) a new boarding pass which I used for the flight.

They cancel the flight on me. then when I wanted to make a new reservation I was told it was past the 90 days that I did not know I had to use it by. When I call customer service I had to wait over an hour and booking online was impossible. I saw a new place to put in voucher information. When I call they said that I had already used my voucher which I had not it was one bad situation at the bad situation. The way they treated me I know I'm not the only person.

First time and last time booking. Customer service is difficult to contact concerning questions. They delayed my flight for 7 hours due to mechanical issues. That is so unprofessional. They charge for luggage. They charge to check in. They do not accommodate passengers for delaying flights or other wrong doings on their part. If you don’t want to be mistreated don’t ever book with Frontier.

While checking In the attendant had everyone put their bags in the sizing compartment and even though the bags fit he had them pay$98 and said that it’s too big although it fits perfectly. Ladies were allowed a purse even if it was a the size of your hands. I had a small baby blanket and a wristlet he told me everything must fit in the bag after it did he said the bag is too big and demanded I took my credit card out! There was a senior citizen with a few pieces of paper in her hand and he told her that’s your personal item and he made her pay $98 for her purse!!

Frontier offered a 100 % related flight, if you booked by Sept 20. Sent me the email for this offer at 12:15 Sept 21. Do I need to say more?. I have been looking up flights with them for almost 12 months. They're a joke and a scam away from being the laughing stock of airlines. Will not give them my business and advise you don't either.

I tried to purchase a check in bag on 9.19. It somehow went to the flight on 9.16. They would not allow me to use that purchase bag on my 9.19 flight because the flight already happened. I showed receipt of 9.19 purchase date. Didn't matter. When calling corporate they tell me bags are non refunded and they apologize for the inconvenience, um excuse me? You allow a transaction to go through on 9.19 that you can't honor, and you can't refund it for the same reason? Because it was past used, but how am I the customer, paying 57 and 127 to pay to check a bag that weighed 43 pounds and proper size? ....Last time I fly with you. I will allow my elite miles to expire now!

Due to a death of an immediate family member my wife was unable to use her ticket. We called and spoke with customer service and was told we could have a medical refund. We submitted all the necessary docs and Frontier WILL NOT refund our ticket EVEN after being told we could get the Medical Refund. I will never use Frontier airlines again.

Our flight was delayed over an hour. We missed our connecting flight. We had to walk all the way to the front desk of Atlanta Airport to book another flight because there were no attendants at any gate. After walking for more than an hour the clerks at the desk told us it want another flight until 1056 tonight however it will only take us back to the place we came from. Then we will have to wait til tomorrow to fly out. We waited for over 1 hour to speak with a manager and the people The desk wasn't helpful. They said, "We won't give you guys a room because it was an act of God."

I booked a flight to Cancun for my sister's wedding I checked in online we got to the baggage drop off and agent 4946 checked our bags in as well as canceled our flight and booked us on the next day flight without telling us or us knowing anything about it. Once we got to the gate to board our flight the agent stated we were not able to board our flight because the agent had canceled our flight! at this point, we were in shock, disappointed and anxiety immediately kicked in. The agent told us to step aside as she was the only person working the gate.

I chose Frontier initially because they seemed to have a better price than most competitors. I was booking a round-trip flight for my son. I had been searching flights for the better part of the day and was relieved to make my selection. My first disappointment… you had to pay additionally for a seat, no not an upgraded seat but a seat period. Standing was not an option so I selected the seat, but wait… I had to pay for a seat on each plane because of course this was not a direct flight. I had to pay for both planes on the return as well. Then it gets better. I had to pay for bags. I get checked bags as this is becoming somewhat the norm but no… I had to pay for his carry-on as well.

Frontier changed our flights and didn’t have alternatives to offer us (no flights out for three days)…unless you count a 17+ hour overnight layover in another city (and no, they don’t offer a hotel). They say you can cancel and receive a travel voucher but apparently you have to use it within 90 days. So basically, they change your flights, make sure you’re good and stranded and then offer a travel voucher that is good for a measly 3 months. Seems like a scam if I ever heard one.

which is even more crazy. We checked into the Frontier flight the morning of the flight (that didn’t not exist) and paid another $59.00 more for luggage. So then we are stuck in Montana trying to find another way home. All Frontier does is offer a refund.

I purchased an upgraded window seat #2A. On arrival the people assigned to 2B/2C were sitting in 2A & 2C. These persons were of a very large size by width and essentially eliminated the middle seat with their size making it impossible for me to take my window seat. Ultimately I ended up being offered the aisle seat #2C but because of the size of these people I was only able to use 2/3 of the seat and the arm rest to separate the seats was well behind the person next to me. I spent the entire flight folded over on myself with these persons entire arm resting on my arm and chest. At times I could feel the perspiration building up between our skins. Not only did I not get the upgraded seat I paid for, I did not even get a full seat.

My wife and I recently experienced Frontier Airlines for the time. Our flights were nonstop from Raleigh, NC to Denver, CO, and return. We left on Friday, July 22 and returned Sunday, July 31. Flight times were changed once, having a later one scheduled on both days. This did not impact our trip greatly, other than an overnight on July 22 at a Denver airport hotel.

My husband and I got to the check in counter in ATL more than 2 hrs before our flight. We only had carry on size baggage but were told we couldn’t bring them on board. This really surprised us; as we’ve never been refused to board with carry on. But rules are rules, so we checked our bags. The next day my husband was shocked to see that we were charged $79 for each bag that could not have weighed more than 25lbs each. Every other airline we’ve traveled had never charged us more than $40 for a large checked bagged. This was our 1st experience with Frontier, and assure you it will be our last. This is a significant excessive charge and will be disputed.

Worst customer service I’ve ever experienced. Flights were delayed multiple times. Leading to a missed connection. I was left stranded in another state. I spoke to multiple people over a course of 3 hours. They said they couldn’t do anything to get me to my destination. My trip was fully insured. And most of the issue came from multiple changes in flights & gates. Customer service is rude & will point you in to circles. I had to purchase a new ticket through a different airline to get me to my final destination. Which cost me hundreds. What is the point of insuring your flight if they do nothing to help you if an issue like this arises. DO NOT EVER FLY THIS AIRLINE.

My first time booking with this airline. Last one too. I was supposed to fly from Reno to Las Vegas. I had never been to Reno before and our GPS kept screwing up and sent us to a different destination, so we missed our plane. The staff could have let us in as we arrived about 10 minutes before departure after tsa checkpoint because of all the inconveniences that ocurred with our gps signal, but she was very unempathetic and had a rude demeanor. We had to spend hundreds of dollars for missing our flight and having to get a hotel, car rental, and book a new flight. Plus miss a day of work. They won't refund our money for a flight we never took and service we didn't use. That's stealing from the consumer and we are extremely disappointed.

I had to cancel our flight 18 days in advance due to a sick family member of my travel partner, whose father just went on Hospice. The airline would only give me a $149 credit and it has to be booked in 90 days. They keep $488 dollars from the reservation. They said that I could fill out paperwork to TRY to get the money back. It's bad enough we're dealing with the hospice situation then you have to fight for your own money. I told them I had no problem paying the $149 cancellation fee (I even told them I would pay $200 to cancel and not for it to be a credit and that they were stealing $488).... They said that's their policy... It's completely backwards ... I will NEVER do business with them again.... EVER. I would drive to Florida instead.

So we started with booking a flight for $763.33, due to passport delay we have to cancel flight - charged $288! Called them right away to fix issue and reschedule flight: Was decline in such a favor. Credit was issue for 90 days only, as the date come by, we still not able to fly due Covid, asking for extension or refunding original credit, they refuse again. So that's how Frontier stealing your money, they got policy that works for them, is that's how airlines makes money??? I'm very upset with this experience and will fight for what's mine, Please never use this company, use alternatives, Frontier gives you at first lower airfare that include nothing: Pay for seat, baggage, carry on and personal item, fees and taxes! Shame on Frontier for taking my money for service I never received!

I had went to the airport with my son and granddaughter and they never asked for a birth certificate so the whole time I was there they never said anything. As soon as I left my son calls me. I hear one of the reps being very disrespectful. I said to him talk to a supervisor or a manager. All of a sudden there is no supervisor no manager no nothing. So she proceeded to say to him, "What I’m gonna take you off of your flight," so we said for what. She’s going to say this is Personal. How are you gonna say this is personal when you don’t know a person. Discrimination. The people that work there need more training and need to be more professional.

A two and one-half hour delay cost me $1000 in additional flight fees to make my connection. There was no explanation for this delay except some rumbling that maybe the control tower did it?? Really? Cust service told me it was a mechanical issue... Great. By the way, customer service is from a foreign country.... Great sympathy there! Read the 9,000 negative reviews at Tripadvisor.... Wish I had! Buyer Beware!

I was robbed by the people who are supposed to be trustworthy with other people's personal belongings. They took all my expensive jewelry! And my work computer from my checked bag. How? How can they even leave the airport with other people's belongings. It’s sad. They hire thieves and could care less about returning it or prosecution of the thief. I don’t mean any harm but certain situations shouldn’t take business days to resolve. We’re not talking about a couple hundred dollars but a couple thousand. Airport police aren’t any better and on my next list to review. It’s been 24 hours and I haven’t spoken with an officer yet to file a claim.

Just be careful because they're not a really big airline. What I mean is that they'll have you kinda stranded at times. Customer service was okay. However, we had to pay for snacks and I don't really remember them offering me any water. If You're kinda short on money and still trying to travel just be careful lol.

Apparently stranding you in a foreign country by canceling your flight the morning of your departure is just an “inconvenience” in their eyes. But wait, the Circles of Hell continue to grow as you get tossed into the maze of automated systems designed to amplify your terror as you talk to a robot for 10 minutes and put on hold for 20 more before talking to a flunky in an Indian call center about how they won’t help you… Just fly United. They still have a soul.

I have accumulated 63,000 plus points, I went to book a flight for August 2022, I used 40,000 points for the flight for two, one bag was checked and they said it is $147 with fees. We argued back and forth about the charges so I paid with my credit card so I can leave this company when we get home. I have 23,000 points left. When we get home they can stick these points up there!!!! People do not get sucked into getting their credit card rewards it is all a Ripoff.

I bought a plane ticket with luggage for my son on July 20, 2022. He is not carrying any luggage for a trip on July 26, 2022. On July 21, 2022 I got in touch with customer service who was happy to take my money stating no refund. I could cancel the entire ticket but afraid to because I don't believe I would get my back and do not want to cancel the ticket in order to get a ticket with not luggage.

I just hung up with a representative minutes ago that gave me false information numerous times and represented to me that the den membership would allow all 3 of my kids to fly free to which I was booking. And only after booking I saw in the fine print it it's 1 child per adult. Needless to say I asked him multiple times and he was dishonest.

I canceled a flight with Frontier over 14 days in advance due to getting Covid 19. When I called customer service I was told I will get no credit nor a refund. They charged $99 per person on our flight for cancelling. I will never fly again with Frontier nor book or EVER recommend anyone unless you want to give your money away. Just save the hassle and book the higher end flight. At least you will get a deserved credit!!

First off I would like to say the flight crew was wonderful. NOW.... We have always been able to take 50 lbs for the checked luggage. This time it was 40 lbs. We had the same things leaving Las Vegas in our luggage plus one t-shirt. We were 3 lbs over so we had to take clothes and a pair of shoes and put them in our personal bag, so there was still the same amount of weight on the airplane. Now we chose Frontier because it was cheaper, then we had to pay $59 dollars each way for one suitcase. If we had flown Southwest we each could have each check a bag and it would have cost less. We only took one bag because of the price

I booked a fight for a work trip on Frontier Airlines. Unfortunately, my 5 year old daughter tested positive for COVID the day before my flight. I thought it irresponsible to travel knowing I was in close contact with someone that tested COVID positive so I cancelled my flight. At that time the CDC was also recommending that if you have been in close contact with someone that tested positive, that you should self quarantine for 5 days and if you are symptom free, test, and if negative it was acceptable for you to return to normal activities.

I purchased a ticket to Orlando in Frontier Airlines leaving from Miami at 8am. It was delayed 5 1/2 hours. The staff disappeared because they could not respond when we will be leaving. Some customers left and had to rent a car. Others missed the graduation of their daughter and granddaughter. Finally they announced they will provide us a voucher of $75.00 for the delay and $10 for lunch which does not cover for a personal pizza at the airport. Coming back was fine. Then I booked another flight using the voucher for September and I just received a cancellation notice for the outbound and rerouting thru Atlanta (6 hours instead of 45min).

Horrible experience. The company is money hungry with hidden fees. I paid for two carry-ons accidentally but I only had one. I asked for a refund. The front desk attendant gave me a number to call and told me I can receive a refund. I called the frontier office and I was told there were no notes left on my account to receive a refund. I left a complaint and they told me they don’t give refunds for a carry-on I did not have! Not only does this airline not work on one accord, they can’t fix a simple problem. If I wanted to scam Why would I only tell them about one carry-on. I will not fly with this airline again. The lack of customer service is disappointing. After paying $477 they can’t refund me $67? There’s no snack, and the employees willingly lie to customers. Go with a flight that values customers over money. I even have an email that tells me what is nonrefundable and a carry-on is not one of them.

Never again will I ever book with Frontier Airlines, I booked a round trip for 2 people for yesterday upgraded seats, signed up for discount then membership in total spent $841 on the tickets, on the way to the airport we had car troubles, I called the airline crying and upset because we were going to miss our 10 am departure time. The customer service person who could barely understand or speak any English told me I could not change my flight. It was not possible, which I have never in my life heard of, he proceeded to cancel my entire flight and told me all they could do was give an airline credit of $253. I’m so upset and out $1000’s of dollars because of this. This was a birthday trip for my best friend to Las Vegas. NEVER EVER BOOK WITH THIS ** AIRLINE.

I recently booked a "cheap flight" from CVG to MCO and paid for the ticket. Showed up at the airport and was told I didn't buy a seat(?). So, I had to wait to see if flight filled up, which it did. I was handed a piece of paper (with number) and told to call the airline, which I did. I was told I would be getting a refund. 2 weeks later, after hearing nothing, I called back and was told there was no record of me calling or giving a refund. I sent a complaint. Just got an email telling me there was no documentation of me not getting a seat and no refund will be given. I am a frequent flyer and gave used them before. I realize they are the bargain basement outfit, but that should not give them license to steal. I have made complaints with AG, not expecting much. One thing is for sure.... I will never fly them again, not will I let anyone around me too.

First time flying Frontier but this is about my luggage. When I got home after landing in at Atlanta from Philly noticed my bag half way open at the bottom and when I open my bag noticed a pair of my brand new Jordan 1 Retro High OG Hyper Royals Missing. Now whoever took them from baggage claim had to dig because they were at the bottom of my luggage. I have made a complaint already and I’m hoping something is done rather the money I paid is reimburse and I’m not talking retail price or I get them back in the condition I bought them and the person who took them is caught. Frontier this is unacceptable and shouldn’t be happening at all when people are traveling. I am still waiting for answers and I will not stop pressing the issue until something is done.

Back in April my partner and I were flying back from Kentucky and our flight was delayed. I was already not wanting to fly Frontier due to all the horror stories. After waiting around for 2 hours they canceled our flight and told us there wouldn’t be another flight for a couple days. They told us we should receive an email with compensation if we couldn’t wait a few days. The representatives had put our email in wrong so we had to wait on hold and get transferred 20 times (no exaggeration) to then be told they were gonna take care of us at the airport.

After looking to change my flight online which cost 98.98, the very confusing website displayed a screen that stated the cancellation fee was 79.99. It also displayed a screen that had the same price as my ticket. There was no price difference so I pressed “continue” not confirm or book. I was just trying to get to a screen that would show me the final price difference. Then I got an email stating I canceled my ticket and that the cancellation fee was 98.98.

Just so everyone knows before you book a ticket on Frontier they do not care about your health or covid. They don't care if you spread covid. They don't have any reasonable policies that help you or support you in trying to be responsible and keeping covid numbers down. My daughter and my grandson have covid right now and live with me they and tested positive, but frontier will not let me Use my ticket at a different time period so I either have to lose my money for the ticket I purchased or fly knowing that I could possibly have covid and just haven't tested positive yet.

I purchased 2 round trip tickets for Dallas to Tampa on Frontier Airlines. I paid in advance to check 3 bags and a wheelchair assistance to the gate. My wife checked 2 bags 30-45 minutes prior to me checking mine (3rd bag) as I had to return a rental car. When I arrived to check my bag, the only 4 kiosk machine were out of order. I stood in line for 30 minutes. The agent said my family had already checked 3 bags. Knowing that was incorrect, she insisted I pay another $79.00 for my checked bag. I had no time to argue. I paid the $79.00, checked the bag and asked for the wheel chair that I had previously booked on the Frontier website. The agent it's be 20-30 minutes before someone could wheel me to the gate. Knowing that I only had 30 minutes to get to the gate before the door closed, I had to walk. The agent said there wasn't anything else she could do.

This airline is horrible to deal with, no way you can talk to a live person! They show you relatively decent prices but fail to mention the fees for carry on. Stay away from this airline unless you want to pay excessively for your carry on! And don't even think about chatting with them either, it's a computer and it's dumber than most of their baggage fees! Save your money and book with Delta!

I flew from Tampa to Buffalo and the flight attendants act like they own the plane instead of you being the customer who pays their check! They are rude and nasty. Flights always late and they charge you for everything on top of flight cost!!!!

Sold us ticket for flight that did not exist and left it on their website as an available flight. They could not answer questions about why the flight was not removed from the website or why they did not notify 3rd party.

Arrived in Salt Lake airport 3 hours early, checked in the night before, set for a flight home. Tried to download boarding pass and the system wouldn't let me in. Changed my password and followed the steps, still no access. Went to Frontier Ticket counter and they had no one there. Airport said they only have a few people and they are at the gate. Couldn't get through security without a boarding pass and 24 hour customer service was no help. I had to buy a second ticket through another airline to get home. Spoke to Frontier and they made it out to be my fault as I was marked as a no show. Out the money, no customer services provided. Pay a little extra and go to an airline that still treats you like a customer.

I have flown Frontier 3 times. The last 2 flights were delayed. Last night's plane had no air conditioning until we took off but it never got cool. Male flight attendant was rude. Am looking for another airline.

Website says check in "at least 2 hrs" before your flight. Apparently, after waiting on line to check in for an hour after our original flight got bumped 4 hours out, we were told we couldn't check in until 2 hrs before the flight. This was post NOWHERE online or near check in. After stating that to the check in attendants, they said "we don't manage the website/info" then called for the next in line. So after hanging in the airport for hours for a flight they bumped out 4 hours, I got to get on line AGAIN for another hour to check in again in which they decided to take a break and not decide to do any work until 20 mins in. I know I'm not the only ones there since all the other customers were expressing the same opinions. We will NEVER....EVER use Frontier or Spirit Airlines again. This is a mistake I will never repeat.

I wish there was zero I could give this Airline. I purchased two tickets at the same day of departure on June 8th 2022. I checked in before arriving to the airport. I was in the airport because of covid-19 test. They didn't allow us to departure. When I called customer service saying I want to cancel she said she canceled it. My husband cell wasn't working so we get the confirmation of cancelation. She did say we don't need to worry. We will get our refund but we need to wait for seven days To get our refund into original account. I waited for 7 days. I didn't receive my refund, when I called them saying I canceled the ticket. They are saying I did show up to the airport. How can all of their stuff should be so irresponsible? None of them didn't write anything that we were in the airport and especially the woman that we talked to her on the phone for 25 minutes she didn't do anything for us. Don't use their business. They are thieves. I will case on them.

I checked in via the mobile app 2 hours before the fight. I got the airport 1 hour before the flight, there was only 1 working kiosk to check in baggage. After waiting 15 mins for my turn the kiosk stated it too late to check in by 1 min and to see an agent at the counter. Wait in another long line for 15 mins just so a rude agent can tell me that I’m 30mins late and I have to pay $99 to rebook. When I ask when is the next flight I’m told they couldn’t give me that information at the moment and I must stand to the side while the check in others. I asked for a manager, I was told it could take 4 hours for a manager. I missed the flight and had to book with another carrier. Worst checkin experience ever. I was treated as if I did not pay for my ticket.

This airline is horrible. I guess it’s true that you get what you pay for. I even bought the premiere upgraded bundle and this was the worst travel experience ever. I was coming from Dallas to Denver and the turbulence was horrible. I also had to wait at least an hour and a half to get my bags in Denver and I waited over two hours to get my bag in Dallas. I can honestly say that this was the worst Father's Day ever.

The only reason I am giving one star is because I can’t go any lower. We had booked a flight from Atlanta to New York to attend my son’s graduation. We reached the airport on time. We had already paid for the carry on baggage. When we went to check in our bag there was a huge line. People had been waiting for two hours just to check their bags in. We missed our flight. We were then asked to stand in another line to get rerouted. The alternate flight they offered us was for the next day which was of no use to us as we would have missed our son’s graduation. We went to Delta Airlines and had to purchase three tickets shelling out $2300 as there was no way we were going to miss our son’s graduation. They were so many other passengers who missed important events because of this horrible airline.

I am in the Philadelphia area staying at my parents' home watching my Mother die after 10 months of suffering from gallbladder cancer. Originally I wasn't sure if this was the last time I'd see her, but within a few days of landing last week it was obvious. I called the airline yesterday to adjust my return flight and they wanted to charge me $280 for cancelling. I hung up and called back, assuming that it was just an erroneous (or insane) representative, but even the second rep said something similar. I was also surprised to be repeatedly routed to the Philippines at 2pm EST on a regular working weekday (Friday). Net-net I skipped my flight and sacrificed the value of the ticket rather than risk getting charged BECAUSE MY MOTHER DIDN'T DIE FAST ENOUGH FOR FRONTIER.

Took a flight from ATL to PHL. From the start I should have known this experience was not going to go smooth. They offer inexpensive rates then get so pushy when you don't pay for add-on items to make you pay more. I got to ATL airport and went right to the Frontier kiosk to print my boarding pass. No luck there. You could only use the kiosks to PAY more money for bags. Got to the gate and tried to get the gate agent to print my boarding pass -oh because of course the Frontier app wouldn't bring it up-so the gate agent although nice was SO unorganized she boarded Zone 1 then said 'ok all other zones come on up' which meant there was a mad cattle rush up to the gate. Delayed flight, of course. They don't even offer you a cup of water unless you pay for it.

On May 22 I was scheduled to depart CVG at 0745 on Flight 1063 on Frontier Airlines. I arrived early, but the Frontier Airlines staff did not. When I finally reached a Frontier Airlines representative, I was informed that my flight was cancelled. I was not given any prior notification, and I was left to scramble to obtain a last minute flight on another airline. I was required to pay Delta Airlines $1,000.00, and Frontier Airlines did not compensate me for this terrible inconvenience. I am a RN who works in the Emergency Department and this caused me to miss a night of work.

Stupid airline ever never gonna fly with them again. My flight was canceled and I had a lot of time to get on the airplane. They was over booked. They had the next flight on the same day but I wouldn’t put us in that flight.

Flight was canceled after spending 2 hours on the tarmac. Was told that they couldn’t get us home until Saturday or Sunday and it was only Wednesday. Told you have no ability to book us on another airline and also told we would have to travel to Miami for the flight. There was no apology and no offer to accommodate us in any way but to refund our ticket cost. We were stranded over 2000 miles from home and had to pay $500 to another airline, $200 for a hotel room and $50 for an Uber from Ft Lauderdale to Miami for a flight the next day. Extremely poor service in every way.

I had a trip planned from Florida to Pennsylvania. I purchased the first leg (FL to PA) with Spirit Airlines, due to the time preference traveling with a small baby and then the way back (PA to FL) with Frontier Airlines, again due to the time preference traveling with a small baby. Unfortunately Covid came in our way and we had to postpone the trip. When calling Spirit Airlines, they were super friendly, understood our situation and gave us the refund in credits to be used within 90 days. However, when calling Frontier for the same process, they were incredibly indifferent to our situation and denied any credits back. When further escalating this in a ticket, they again showed unprofessionalism, indifference, arrogance and lack of customer empathy.

This airline cancelled our flight, failed to offer us lodging or meal vouchers or any compensation except to refund our money in 7-10 days or reschedule our flight for another date and time which was destined for another city four hours from our return destination. We did not get to eat for the two days, we were forced to wait for our return flight home. I've seen people be kinder to stray dogs than this airline was to its paid customers. If you use this airline just know you were warned and what happens is on the customer.

We waited over 30 minutes on a hot, stuffy airplane for our pilot to “show up to work” to fly the plane. This only after our flight was delayed twice. I will never fly this airline again. I do not recommend anyone fly this airlines. If I could post a pic of the pilot I would. He should be ashamed of the excuse he tried to give us regarding his tardiness.

Last minute flight change >12 hours, from 5 pm to 5 am. No option to cancel flight/change schedule online, forced to spend an hour on hold. Customer service rep tried to charge $35 for phone support. No recourse for customers. Airline changed passenger name on ticket to a misspelled version, previous confirmation email had correct spelling, thus proving it was the fault of the airline. Customer service tried to charge $75 "name change fee" to rectify this. Generally, you get what you pay for with super cheap tickets--but in this case didn't even get that.

Sat in plane for an hour before returning back to gate a get more fuel, at which point pilot informed everyone we were taking another route due to storm, we were told it would only add 30 mins to flight but ended up 2 hours later back to Denver.

Last day 4 of this June/2022 1:15 pm. My wife and I traveled on flight F9 59 from Santo Domingo to Miami, the airline staff was rude and unkind trying by all means to complicate the departure check and above all they made us pay $90.00 for a small carry-on bag that we have always traveled every month on different airlines and they had never questioned us, the employee put the suitcase on the drawer and prevented me from putting it, because I left it with the handle open and when I complained her response was either they pay or they lose the plane, which in fact was about to close. We urge all passengers who are going to travel to avoid this airline, it is the only one that does not even offer water to passengers.

My preference is always Delta United and American Airlines where I get the best service and all is perfect but this time I had no option but to go with Frontier. I would like to share some experience which was worst when I reached frontier Airline check in counter.

So I buy a flight and Frontier changed the times. I get it, these things happen. So I call to ask for a refund because the flight gets back to SLC too late and it doesn't meet my requirements any more. Frontier tells they can give me a voucher. This is unacceptable. I didn't make the changes, Frontier did. I would have never bought a ticket with such a late arrival time.

Once plane was loaded. They took 20 people off the plane and told us there wasn't enough gas in the plane. Once off the plane they gave us coupons for a hotel which was full. Fast forward 5 days I finally got tickets from another airline that I had to pay for. Once home I tried to get reimbursed for my hotel food and other.

A passenger (last name **, seat 6A, B, or C) assaulted me on @FlyFrontier flight ** on 05/20/2022 from Orlando to Las Vegas during the deplaning process. I immediately notified the flight attendant, she told me to tell the gate agent. I notified the gate agent, they did nothing. They said there will be an internal investigation, but did not provide me with case number or follow up phone number, nothing. I pointed out the passenger to both of these people as he deplaned, neither Frontier team member attempted to stop the passenger to investigate. I was told to call Marlene at the Vegas office. I wanted them to call the airport police, but Frontier did nothing. The other passenger disappeared.

Updated on 05/31/2022: A follow up to my previous review. After purchasing another ticket from Frontier because the agent said there was no seats available on the flight. When I got on the flight this am the same flight they said had no space. Had several unoccupied seat.

We had to get to the airport at 1230 for a 4pm flight. Every single airline has personnel working except frontier. Finally we asked a Frontier employee who said they were leaving and wouldn’t be back till 2:30 PM. They wouldn't let us check in and were rude and abrupt. At this point it was 12:30 PM. This is so stupid!!!! How a modern day airline doesn't have somebody at the counter at all times is ridiculous. You weren't allowed to check in until 2:30 PM for a 4:30 PM flight. So we’re forced to sit here waiting for them to return. I've never encountered something this stupid, and the woman’s lousy attitude didn't help. Plus they nickel and dime you for CARRY ON BAGS. I will never, EVER fly Frontier again. Please, please, PLEASE learn from my mistake!!

I cannot in good faith let my negative experiences go unnoticed with this airline. I have been flying with Frontier for about five years and even have a credit card to earn miles with them. My daughter went to college in Colorado, so it was an economical travel choice to bring her back and forth to D.C. Every booking experience with them has been miserable. The website is confusing and often hard to find information. They are not customer friendly AT ALL. When you need to speak to a representative on the phone, bless them, but they are difficult to understand. They charge you for absolutely EVERYTHING and it adds up. Their business model is to nickel and dime customers with charges for seats, baggage and change fees. Any way they can get a nickel out of you they will. They are so annoying.

The first week of May my friends and I awoke to find that our boarding passes for our 1 pm flight had vanished from the Frontier app. I called customer services to discover they had canceled our flight and rebooked us on a flight leaving at 1 am. As in 12 hours BEFORE our original flight. With no notice. I explained that they did not tell us this as per FAA regulations and was told because we booked through a travel site and not directly through them they were not responsible to communicate any changes in our flight.

Their "policies" are not customer friendly. I paid Frontier Airlines $1,433.88 for 3 tickets to Denver, Colorado for a weekend. I later discovered the weather was going to be horrible during my travel. I called the Frontier Airlines to reschedule. I was told as per Frontier Airline's "policy" this was not an option, and I would have to cancel the trip. In which case if I cancelled, I would get a refund of $812.00 a loss of $ 612.88. Mind you a relative of mine who was flying (South-West) the same weekend was able to cancel and get a voucher for the full ticket price with 1 year to use it. I asked to speak with a manager. After a lengthy hold I was placed on the line with (Daniel) staff in the escalation department. I tried to work out a voucher deal with Frontier Airlines staff with no success. I had no option but to dispute charges. Their "policies" are not customer friendly. How are they still in business? Future flights will be with companies with a policy like Southwest.

They lost my bag back in December (5 months ago). I submitted my receipts for reimbursement for the things I had to replace and my experiences I paid for that I missed out on since I didn’t have my gear. They refunded me less than HALF of what was missing. This was not acceptable so I keep reaching out. EVERY time I call and wait “in line” for HOURS. When I get to first in line, they ALWAYS hang up so I have to call back and wait in line again. DO NOT FALL FOR THE “put in your number and we’ll call you back” option BECAUSE IT DOESN’T DO **. It calls you back, and YOU’RE NOW AT THE BACK OF THE LINE AND HAVE TO WAIT ALL OVER AGAIN.

Cost of luggage is at $48 a bag… and now it’s a 40lb weight limit per bag… plus the cost of your seats… so that I can ensure my family is seated together… the cost of a carry on is $53. This is astronomical. The only reason I chose to fly with Frontier this time is because I have a 5 year old autistic son and it was literally the only direct flight available… but trust me when I say, this will be the LAST time I ever fly Frontier.

System was down. Sat in line for over 3 hours. I get that. They ended up hand writing our boarding passes. I opened a case with them to get the money back we paid for choosing our seats. Since none of our 14 tickets got to sit in our chosen seats. I gave them everything they asked for and they refuse to give me my money back.

Fly 119. Don’t ever use this airline. The worst experience ever. I traveled from San Juan Puerto Rico to Miami. They left me and my family at the Fort Lauderdale Airport with no explanation. After asking for hours where to get our luggage or any answers a representative show four hours later at 10pm to tell there was no fly to Miami. Not even an apology. They threat to call police only for us asking where to get our luggage. This was insane. Please if you don’t want to be traumatized or died don’t ever used this airline. Worst experience ever for me and my little daughters. I had to pay over $100 an Uber to get to Miami after we got our luggage at 12am.

I arrived on a nonstop flight from Denver to Knoxville just before 7pm on a Thursday with no bag. Frontier had no personnel available at baggage claim to assist passengers so I walked to the ticket counter and found it was closed. I was able to speak to a security officer who attempted to reach out to a Frontier ramp agent. He told me he left a message but could not guarantee anyone from Frontier would respond. Eventually someone did come up to the counter to speak to me and help me complete a lost baggage report. The agent was pleasant and advised the bag must have been left off in Denver. She assured me it would arrive the next day and delivered to me via FedEx that same day.

I booked the flight from Columbus to Denver and was notified that my flight was changed from a 4 hour flight to a 12 hour flight ultimately making me miss what I was flying out for. They also cancelled my return flight with no alternative. Booking a flight after that cost me over $500 more than if I would have booked with a different airline the first time. I will never be booking a flight through them again.

They often change their flight time. Not small change, but a few hours change which significantly impact someone's day/plan for the whole day. Airport parking reservation needs to be changed, car rental, hotel accommodations, meetings, tickets to places, etc. They all need to be changed. Do not use Frontier! They have no respect for our time and plan. I have used Spirit, have no problem with Spirit as they didn't change the flight time. But frontier does.

Do not book Frontier. Their whole predatory system is built to pull you in for a low airfare purchase, then, they'll switch you to some ungodly red eye, or cancel bookings so that you'll have to pony $$ to fly the next available flight. Their '$0 penalty' for changed flights is bogus. They stick you in a workstream loop, so that you HAVE to accept the changed flight. There is no automated 'refund' email. THEN, you call customer service, and no one answers - ever. You have to finally go to their web site, cancel your flight (that was changed by THEM), and then you eat a $95 (or more!) cancellation fee.

Lost an expensive IPAD that I was able to track with my iPhone, Find My iPad...It was showing up at Gate A 42 on the Frontier gate. I assume they couldn't break into it due to the code which would be tough to break. I went to ask about lost and found at DIA who is responsible for airport items, not airline lost and found. I asked several questions and was told quite frankly with Frontier hardly anyone gets their stuff back. Frontier has horrendous reviews on all search and should probably figure out a way to create a culture that caters to their customers instead of the investors. These people have little or no concern for the passengers.

Frontier Airlines is so grossly mismanaged and has such flagrant disregard for consumers that it is astonishing to me that they are still permitted to operate. The airline stranded hundreds of passengers at Orlando Airport this morning including myself and my 14 year old daughter. We all arrived at 4:45AM on time 2 hours before a 6:50 departure having already checked in online and prepurchased bag check. But there were insufficient staff to handle the bag drop and the line JUST TO DROP PREPURCHASED CHECK BAGS stretched around the corner of the terminal for MORE THAN 3 HOURS.

I arrived 2hrs and 20 mins before flight. Have uber receipt for proof of drop off time. They were extremely short staffed. Took 90 mins to check my bags then proceeded to security, wait time said 33 to 37 mins..close but thought I would be ok. Took 50 mins. and I missed my flight..not my fault they are understaffed. I was told by Frontier attendant I would be refunded. She apologized saying it was busier than spring break and they didn't expect it. Well I'm sure they know how many people have booked. Do the math. I called customer service and was told I would not be refunded. I had to rent a car and drive 24hrs home at my expense. I will never fly or recommend this airline.

Wish I could give no star. Looking at previous reviews, I can tell this airline doesn’t care. I had had bad experiences with Frontier Airlines before with flights delayed or sitting on the plane for hours almost to the point of getting an anxiety attack. The customer service is horrible, so I decided to stay away from this airline. Unfortunately, Last November, I offered my niece in Puerto Rico as a birthday gift to pay for her flight to visit the US. She bought the ticket through Frontier before I could tell her not to.

Frontier are thieves. We had one way tickets booked for $1,000 for a 2.5 hour flight for 3 people from NY to FL. We wanted to change our flights to one less day. I called to ask what the cancellation policy was. The representative assured me that we would receive a full refund to my credit card. So we proceeded to book with another airline because frontier didn’t offer flights that day prior. We then spent $1,000 with airline and cancelled frontier flights. When they didn’t refund me I called to ask why not and they then informed me that is not the policy and they are very sorry if the representative didn’t inform us correctly but we will get a credit and be required to use it within 90 days.

I can literally write a book with all the reasons not to do any business with this company but I am exhausted of being all day on the phone and getting nowhere with them. Not even worth to elaborate on all the bad practices this company does and it's still in business. Complete Disaster.

This is the first time I flew with Frontier Airlines and it has been the worst experience ever! I booked the flight to Disney through Priceline as a package and thought it was good cause it’s a nonstop flight, there was a 4 hour delay leaving to Orlando and we checked in our hotel at 3am, upon our return the flight got cancelled and was in line for 2 hours trying to figure out what to do next, was informed by the customer service that the next flight would be 2 days later which ruined my next day appointments. They did not even provide us with accommodations or nothing for their cancelled flight so I had to book a one way flight through Delta for the next day and pay another night of hotel. This airline ruin our whole trip, I would not recommend anyone to fly on this airline ever. On top of all this, the price seems cheap but they make you pay for your seats and carry-ons upon checking in so technically it’s not cheaper than the major airlines. They are a rip off!

I had a one-way ticket to Florida. After Frontier messing up the departure time of our flight, causing many of us to miss the flight my flight was rescheduled for the next day. Later that evening they canceled my flight leaving me to only find a ticket for the next day for $1100 for ONE WAY ticket because of their poor communication and issues. They offered a $500 voucher/reimbursement for using another airline but refuse to reimburse for the ticket they failed me on. So really, they gave me a couple hundred dollars toward what ended up costing me over $1500 because of them being a terrible airline.

I booked a round-trip ticket through Spirit with a choice of a return flight through Frontier. At the airport, the flight was cancelled. Spirit gave me a refund as the next available flight was 3 days away…The same day as my return flight. I cancelled Frontier and put in a formal request for a refund since my trip would be useless. I would fly into my destination and have 3 hours before I had to fly back. They did not refund me or give me credit for future flights. All 3 hotels I booked did not charge me after talking to them about the situation. During this time, with flights are being cancelled a lot, do NOT go with Frontier! They would rather have a few dollars in their pockets now, even if it means losing future business.

I'm just going to lay out the facts. Too angry to put an emotion in. Arrived over 24hrs late to the destination. In that time I had 2 camcelled flights and 4 delayed flights. Very rude staff at St Thomas. Did not provide accomodation when the flight was cancelled, so was forced to stay in st thomas airport for over 24hrs and overnight. They did not send our bags with us and they proceeded to take over a week to send my bag out to me. So I was in a country in which I didn't live or know anyone, with none of my belongings or clothes, so had to buy some clothes to keep me going. Despite this they refuse to provide any compensation or reimbursement.

I requested to change the flight on the same day to a lower fare flight, but Frontier customer service insisted that I would have to pay $79 change fee. I asked the customer service why they would not do the customer a favor while costing their company nothing. They simply said they could not do anything.

Our flight was cancelled on 3/21/22 and now the flights were all booked going back to Trenton, NJ from West Palm Beach, Fla. even the next day. They said they were cover our expenses so we booked a flight on United Airlines to Newark. Our car was in Trenton so we rented a car to get back there. They are not covering our rental car at all! As for flying into PBI don't fly them. They cram everyone on the plane, the seats don't recline and it's a hodgepodge of unsightly characters that fly this airline. This is the worst excuse for an airline I have ever seen. Completely unprofessional!!!! I wish I would have read the reviews before booking a flight.

I am so disappointed about this Micky mouse airline, I always travel with American Airlines so here we go. I got my ticket and saw I don't have a checked bag for return, I purchased a bag and they charged me for 3 bags 145$, called them up and asked for partial payment and refund to my CC, Due to having Crappy website they refuse to refund due to a their crappy policy of Gouging people, is not refundable. So I had to call my CC company and dispute the charge, I asked to cancel the whole flight. From 259$ flight now I am flying with 403$. What Thief they are, never ever fly with them. AGAIN.

I travel the world but this is by far the worst experience I had flying with Frontier airlines. Our flight was delayed for 3 hours. The turbulence was so scary. No it was not raining nor was the weather horrible. My son fly with this airlines before and said, "Mom this is nothing new." He experienced the same. My car rental company was closed and I had to sit at the airport 5 hours with my 4 kids waiting for Budget to open. I was unable to accomplish what I fly to FL to accomplish because of the hours of inconvenience so I called Frontier not asking for a refund but asking for a day later to fly home. I was told it will cost $1200 and if I fly in the morning it would cost $650. How do you inconvenience an entire family and have no empathy to rebook a day later for them with no questions asked??? Please do not waste for $$ with this airlines. It’s beyond horrible. Choose JetBlue…

Do not Fly Frontier Ever! Father flew Sacramento to DFW but unfortunately mid flight he received a call that the meeting he was supposed to have was cancelled. Even with travel insurance and being told that he could get a refund for his return trip (couldn't get on Frontier that same day to return home) and to call with 24 hours to have a refund. Upon calling well within the 24 hours was then informed that they would charge him a $79.00 cancellation fee but refund $83 and some change in credit towards his next flight. They would not be paying/refunding any part of the baggage fee that was paid for for his return trip. This on top of being on hold for over 2.5 hours and being transferred from one person to the next being hung up on twice and only after I demanded to speak with a supervisor was anything said/done to get to where we were told they could do nothing to refund his paid for return ticket. What a Rip Off!!!

I was recently harassed by a male flight attendant who identifies himself as only "Jack". Jack took it upon himself to demand that my 2 yr old turn the sound off her tablet completely because "other people are trying to sleep". Question is when was the last time have you seen a 2 yr old using a earphone? The harassment didn't stop there. He kept insisting that my 22lbs 2yr old sit in the seat by herself even though the seatbelt doesn't secure her because she's too small.

This airline is irresponsible, undependable, and lacking in customer service. They canceled the flight due to overbooking because they couldn’t get enough passengers to give up their seats in exchange for credit voucher. Then at 7:30pm after 3.5 hour delay, they canceled the flight and sent everyone home without rebooking on another flight. They told us to check our emails for a voucher and to book our own flights. The credit they emailed was $400 voucher for any flight. However all flights next day were priced at $800+!! No compensation for hotel stays but they generously gave a $15 meal voucher.

Trying to get from Washington, DC, to Phoenix via Denver today on Frontier Airlines was nothing short of a disaster. Starting in an over-crowded terminal, our first flight was delayed 3 hours (from 1 pm to 4 pm) because of a mechanical glitch. Before we departed, our second leg was canceled for no announced reason, leaving us scrambling to reschedule on a 10 pm flight out of Denver. Then the first flight abruptly started boarding at 3:15, but then we still sat on the tarmac until 4:30. By this time we were starving, but all they had to eat was a candy package or a small cheese tray, both overpriced. No free pretzels or even water! Hours later, finally in Denver, we boarded for our 10 pm leg, but were immediately told to deplane & that the flight needed “some new parts, which were being flown in.” Departure time: 1am. Throughout this ordeal, Frontier just acted like this was business as usual. No explanations. We will NEVER fly this airline again!!!!

Frontier does not deserve 3.4 star. The service is terrible and the delays both ways on my trip was ridiculous - more than 6 hrs and no communication as to why the delay. I emailed the company for compensation and through all that I was told they sent me an email of delay at 1:44 am. I told them it should have been eastern time not western time!

Frontier Discount Den is very poor in customer service in correcting their mistakes. My membership account was cancelled, but they kept on deducting fees from my credit card. Even after I had requested to be removed from the automatic charges, I still get charged each year. Each year I have to call them and they assured me that it is removed from auto charges, when I ask for receipts or confirmations that it has been removed and cancelled, they said they can't do that. Poor business ethics and poor systems. So each year I have to make time to call them or call my credit card company about these recurred charges. I would give this a negative zero star.

Never again. Frontier messes me over every time. I purchased a flight months ahead of time and then last minute they cancel the flight with no notification and then refuse to refund. Even my credit card won't give me the money back due to the purchase agreement. Don't fly Frontier. Never again.

I purchased round trip flights to Orlando from Denver on March 16th. I received a notice that my flights had been changed. The departing flight was to be in the morning, and they changed it to a late evening flight. The return flight was to be a late evening flight and they changed it to an early morning flight. I called and after being on hold for 45 minutes was told there is nothing the can do about the flights and said I can cancel and get a refund. I went ahead and cancelled and I have still not seen a refund.

On March 21st 2022 I book a flight from Philadelphia to Jacksonville Fla my flight was 2323 sch to leave at 7 am and arrive in Jax at 9.20 am but that did not happen. Before leaving my home for the airport I got an alert on my phone that my flight was delay untill 8.50 which was not a problem I already checked in online Sunday night. I my received Boarding pass, upon arriving at the airport our boarding pass was scan in and given back to us, no one said the gate was change so we headed to the gate that was assign to us which was gate E 7. I sat there for a good hour and half before I realize something was not right. I start asking question only to find out I was at the wrong gate and my flight already left at 8.30 out of gate A4.

Canceled our flight with no notice. No reason given after we checked in and were at airport. No one at desk to help, they went behind in their room and hid. No help at all. Lost two days of our trip, could get refund on hotel or car. Did not get to see my family. Shame on them.

This airline is the absolute worst airline in the industry and I plan on filing a complaint with the FAA. Each and every time my family has flown with Frontier, they have been delayed with no apology. My family were on a flight from Cleveland to Tampa on Friday 3/18 at 9:40PM. As seems to be the policy of Frontier Airlines, once my family got checked in and through security, Frontier sends a text message that the flight was delayed "due to a late arriving aircraft". Well it seems that "late arriving" is the only schedule this company goes by. My family was given a voucher for airport food, but it was useless because by that time at night - EVERYTHING WAS CLOSED!!!

I booked a flight to Florida on March 9th. They delayed that flight until 12:30 am, resulting in me having to find someone who can get me at 3:30 in the morning. I was supposed to return to NY on Wednesday, March 16th but my flight was cancelled and I received no notification. I drove all the way to Tampa to find out I could not fly out. The only available flight offered before my shift on Friday the 18th was out of Orlando on Thursday March 17th. My dad had to take off work to drive me 3 hours to the airport only for them to delay it three times, eventually settling on 5:15 pm. They claimed the delay was due to technical difficulties all day and then said the last delay was to clean the plane. Right as we were about to begin boarding they cancelled the flight with no other return options until Monday night.

Frontier Airlines I’ve been trying since December to get my money back from a flight I canceled. Your employees said they could not refund me and go to my bank the bank sent me back to your stupid airline and I was told you processed my refund. It’s March 18th and I still have not received my refund. I've called several times been hung up on and not help. This airline is TRASH and I want my ** money back. I asked for a credit and you won’t even give me that. I would list every employee name I spoke with but for some reason your employees do not give out their ** names.

Trip to Mexico was planned 8 months in advance, this is our 1st time traveling with Frontier…arrived on time only to be told there is a delay, waited around 2 hours, then we randomly find out the whole flight has been canceled. No updates provided by the airline… even the itinerary never changed at the airport, extremely upset about this, we will never… absolutely NEVER FLY FRONTIER AGAIN!

Gate agents are young girls and don't have a clue how to provide customer care..joking around at the gate..on their cell phones..threatening passengers to charge them for service. Stating they are supervisors when they are not..and if they are..what a sorry airline.!!! Train and teach your employees how to provide customer care! I really hope this airline goes out of business. Cheap tickets not really worth the service and treat we received.

Missed our flight. Arrived 2hrs ahead of time. Wouldn't allow military to check in online. Missed the flight by 5 minutes. Told there was no other flights to Boston for 2 days. We are out $1000 for new flights, one hotel night, parking fees.. not to mention loss of paid time off. Called the airline and they don't care because not allowing military to check in online is "their policy." Will never fly with them again!!

This airline absolutely has no care for its customers. I had a flight out of TNN Trenton Princeton New Jersey on March 12th. I received a text message at 9:00 in the morning that the flight was delayed by about a half hour. When I showed up at the airport at 8:30 pm for my flight I was told it was canceled. I never received any information earlier about this or I would have made other arrangements to get another flight. Now it's 9:00 at night and I don't have that option anymore. I flew from Florida to New Jersey and find myself currently stuck here now waiting to get another flight which is 2 Days later. They offered $1,000 flight certificate but it must be used within 3 months. Certainly you might think that's a good deal but when your flights cancel and you're stuck somewhere and have to wait 2 days to get another flight back it's not such a good deal.

This is the worst experience I have had in my life when it comes to dealing with a company. I try to book a flight in their website, when I submit for payment it does not go through, stays spinning and spinning, I wait, I check my email for confirmation, no confirmation at all, 3 hours later I receive an email asking me to check my flight in, what flight? I wondered, well the flight was booked, and it happened that I already had a flight with another airline.

Horrible horrible experience! My hubby and I traveled from Cancun airport to Dulles airport. We first of all spent 3 hrs just to check in to our flight, almost missed our flight. No one seemed to who what the hell they were doing! Finally we got through it and ran to the gate we were told. We got to the gate and noticed that they gave us the wrong gate, so we had to run again to opposite direction to try to catch that flight. Finally, we were able to board the plane. Once we got to Dulles airport, the customs could not find us on the plane for some reasons. The customs police told us it seemed like we have not boarded the plane. Basically, we were still apparently sitting in Cancun airport. Wow!

The airline canceled our flight then said it would refund the ticket. We then had to buy another ticket that cost more for the return flight. They did not refund the money but put it on credit with their airline for future use and not a refund as they had said in the notice to us that they canceled our flight home. What would I want with another credit to an airline I never want to fly on again? The customer service Anna was absolutely horrible. No matter how many times I asked to speak to a manager she just continue talking over me and then ask if I would like to cancel all the flights and just have a credit with them. Great idea, that’s what I wanna do. How to credit with an airline I never want to fly on again. Worst service and airline ever! If they tell you they’re going to give you a refund what they mean is we’re going to keep your money and then charge more for the next flight.

The seats are not comfortable, they do not even give you water to drink. You have to buy everything. You can't even take a carry on and the prices are super expensive. The truth is that for me it is a lousy flight company if you want to travel as a family.

Received a 3- 1/2 Hr flight delay the day before flight, How does that happen? Seats are the most uncomfortable I've ever been on. They tried to make up for delay with a future travel voucher only for future flight. Why would I ever go again? The return flight was 4 days later only! Yep Canceled completely! Had to try and find a motel in busy Las Vegas near weekend at weekend prices $200-$250. They tried to make up with flight reimbursement (future flight only). No motel offer! On other airlines but I had to go through a website. Omg really. I had to get home. Booked my own trip home with Alaska Air. I will never fly with Frontier again and speaking with others they stranded, neither will they. "Don't Do it". You'll be sorry.

We waited in line for 4 hours to check our bags in (even after checking in online). Then, waited over 3 hours after being delayed 3 different times. Then they cancel without announcing. They just change the board at the terminal. They offer refunds and a voucher for a new flight on their airline (that will also get canceled). They do not offer hotel, food or drink vouchers. We got stranded in a state we don't live in, with our 1 year old sons, in 8 degree weather and all this airline said was, "Sorry."

Do not give this company your business. They are the absolute worst! The flight was originally late. So I went to get something to eat and drink at a nearby restaurant. I was 2 minutes late for the boarding and they wouldn't let me board. They did not accommodate me whatsoever. The ticket was forfeited. They would not refund me at all, not even for my bag.

My flight was canceled due weather conditions. I was due to fly with Frontier upon my return from vacation. Since all flights are canceled, contacted them to receive refund and was told no refunds. Spoke with customer service then manager who was NO help and then state, her manager is unavailable. Couldn’t provide me with the policy out e anything and now I’m out of money. Oh by the way I received refunds from the hotel and the departing state flight, but the returning flight. Frontier is a BIG HASSLE… I will never purchase tickets with this company again as their customer service SUCKS.

On Feb 20, after our return flight from Miami to Dallas was canceled, we arrived at the Frontier ticket counter to rebook a flight to get home. A couple we traveled with were rebooked at the counter for the next nonstop flight. Me and my wife were next in line and the ticket agent waved his hands in the air yelling "no more rebooking!' He said the people behind us in line were trying to get on their flight and we would have to wait... I pleaded with him and tried to explain that the line was full of people on the same canceled flight and if he delayed our rebook the flight would sell out. He and the other agents actively refused to help us in any way at all. They wouldn't even check their system.

I had a flight cancelled in October by Frontier and was issued a $100 voucher. In teeny tiny print it said to be used within 90 days but wouldn’t you know, around the 90-day mark is when they were cancelling flights left and right because of Covid staffing shortages. They refused to expend or reissue a voucher even though it was completely their fault the flight was cancelled. If you do happen to call customer service be sure to put aside an hour of your time to be on hold.

Flight was supposed to take off at 8:35 pm. Weather was totally clear. Flight kept getting delayed for no reason. We then boarded the plane and sat on it for about an hour with no excuse as to why the plane wasn’t taking off. We are all sitting on the plane right now not being told what the heck is going on. Horrible service.

Last night we were suppose to fly out at 10:30 to Las Vegas. Our flight kept getting delayed and they stated due to Aircraft. After being delayed so many times they canceled our flight till the next day. While trying to get refunded on expenses that were lost because of this they stated it was to bad weather. Since it was bad weather the airlines does not give any type of compensation for anything. Getting a food voucher wasn't even an option. Customer service was horrible and when asked for a name they stated they didn't have to give us their name for their safety. Never have I heard so many nonsense in one night. Yes they were a cheaper flight but in the long run we lost more choosing them. Just horrible first time experience. Don't FLY with them.

Hello everyone, I have very bad experience of traveling by Frontier Airline. Checking counter personals bereavers are very nasty. The flight is very filthy and stinky, just like transporting animals. Please stay away from this airline.

During the first months of the COVID outbreak, airlines began canceling flights and the Federal Gov't responded to the outcry from consumers by requiring airlines to refund passengers who had flights canceled due to COVID. Well, Frontier decided to provide time limited vouchers instead. I had my voucher time limit extended because I had originally called to insist on a refund which their call center CS in the Philippines on two separate occasions told me I would be receiving a refund - that never happened and a voucher was my only resolution. Now that I want to finally use the voucher, I'm told that it expired. This company needs to be investigated for fraud, theft and unfair business practices.

Flew Frontier for the first time ever yesterday. And after my return flight, it will be the last. There was a nationwide computer outage at Frontier, however, no one at Ohare made this public to any of the thousands of passengers sitting on the floor. My wife and I were super excited to go on vacation with our daughter, but had to sit at Ohare for 8 hours before any information about our flight was available. We finally got on the plane at 1 pm, flight was supposed to leave at 615 am. Plane didn't take off until 2 pm, and by that point, our connecting flight out of Orlando had already left. We get dropped off at a united gate in Orlando with zero information about our next flight, let alone where our luggage may be.

Our Disney trip got cut short due to cancelations in flights because of weather. My family had to book the first thing we could find which was a Frontier flight, never flying with them we were unsure with the carry on policy. Paid $45 per bag x’s 5 people. Upon arriving to check in at airport we were told the carryons are actually considered a personal item and we did not need to purchase it. They advised us to called frontier customer service to request a refund. I called while still in airport and woman hung up on me when I asked to speak to a manager, called them back and second representative told me there is in baggage refund. I just think this is extremely poor customer service. Having to cut our family vacation was disappointing enough. My family and I will not be flying frontier again.

Recently my sister and I planned a trip to Cancun. I purchased both tickets and insurance for the trip. Unfortunately, she came down with Covid so we could not go on the trip. I requested a full refund and was told I could only get refunded for my sister's ticket because she is the one who contracted Covid. I then asked if I could at least get a voucher for my ticket. I received no responses in regards to the voucher request. I was completely ignored, and no explanation was ever given to me on why I couldn't receive a voucher. What is the purpose of purchasing insurance? The customer service was horrible, and I will never purchase airline tickets from Frontier again.

Their "customer service" line is the opposite of customer service. It essentially says "** off we don't speak to our customers." I flew with them twice, and both times they canceled the return flight last minute. First time I couldn't get anything from them, no return, nothing. Second time, thankfully I was with a military member and they agreed to reimburse our flight with Southwest to replace the flight they canceled. However, I didn't get the check. I fought with them for months to send me the check "again" because I hadn't received it. Never got a check. The end.