Frontier Airlines Reviews

We booked 3 premium seats in row 2 for the extra leg room and early boarding. We confirmed our seat choices only to have Frontier change our seats splitting our family up where our child can't sit with his parents. Despite communicating with them that our family paid extra to sit together, we were told our only option was to downgrade but at “no extra cost.” They said they couldn’t put us back together despite separating us in the first place. Now our family is forced to fly separately. What’s the point of paying extra and booking seats if it can be changed at any time without warning, notification, explanation, or remedy? We are frequent travelers on multiple airlines and have never encountered such lunacy. We will NEVER fly Frontier ever again.

Terrible company. Avoid at all costs. 100$ for very small personal item. Rude customer service. Don’t do it. Could have flown direct with extra baggage fees on Alaska for less money. The cheap cost you see online is not the price you pay. 2 very small Bags over doubled the cost of flight… Run away.

They put us on a plane 04.20.24, the last plane, sat us on the plane for 3.5 hours ...Did 2 circles around the platform ...Just to kick us off, and told us to wait due to maintenance, so we waited another 3 hours in the lobby..6 hours total, just to be told, they CANCELLED the flight/stuck in California/LAX AIRPORT with 2 li'l kids, told us the next flight out is in 5 days, never refunded my money...Slept in the airport for 12 hours, waited 14 hours for a meal I had to pay for first, then they credit you...They had babies, elderly folk, crying and sleeping in the airport waiting for the meal and hotel voucher ...We had hardly any more left ...We are still waiting for our refund ...They offered a flight 3 days out, with not 2 stops, but 3 stops before our last flight home to New York, to get into CT....

Frontier made it look like their fares are always cheaper. But their fees on luggage are very high, and they charge for seats! I arrived at their counter 70 mins before the departure time. The girl told me they oversold tickets and no seat left for me. They refused to let me check in and I had to buy tickets with Spirit in order to get to NYC on time. Frontier then refused to give my money back! Totally unbelievable that an airline company thinks they can rob people like this! From doing online research, I found out that apparently they have robbed many other people the same way! There should be a class action lawsuit against this company!

I finally understand why people refuse this airline. They overbooked our flight causing many of us to have check-in errors that prompted us to go to an agent. Because we had to wait forever in line, check-in closed and we had to be moved to the next flight stating it was out of their hands after check-in closes. Still baffled on how flights can be overbooked in the first place. I'd rather fly Spirit.

Frontier Airlines is TRASH. Need I say more? Traveling to visit family turned into an economic nightmare, I purchased travel insurance to protect my travel plans. It turns out Frontier fly collects the Ins money but does not honor the policy. I will NEVER do business with Frontier Airlines AGAIN...

Frontier Airlines is scamming people out of money, making the most as flights on purpose, the manager in Orlando Florida, name Annie is rude. She closed the airline gates early and made 15 people miss the flight, and changed the gate at the last minute, Frontier doesn’t give refunds or will they move your flight, Frontier Airlines made everyone pay full price for another ticket, it was the worst stressful feeling, I have ever had, with any airline. Don’t fly with them, I rather pay 400 $ for a airline ticket, instead of flying with Frontier.

Worst experience just trying to book a flight on this low cost carrier which actually may be worse than Spirit. Frontier will change the price of a flight while you are paying. I was actively putting in my cc number and when I clicked submit they decided to change the price. There are no other airlines that do this. I fly every single week and can assure you that even Spirit does not change prices while the customer is paying.

Frontier cancelled my 0515 flight after midnight via email. Told me they had no other solution and to fill out a form to see if I qualify for a refund. Gave me a customer service number to call and told me they could not do anything for me in person. I called customer service and the rep hung up on me!!!! I bought a ticket through another airline and made the trip. Still no refund from Frontier. They are a sorry excuse for an airline and will never see another dime from me. I will tell everyone I know about this shameful experience.

The plane was delayed four hours. The counter people extremely rude. Wouldn’t give us any information. They just kept pushing back 1hr at a time. They acted like they were doing us a favor by talking to us. You think it’s a reasonable plane ticket but by the time they get done with all the up charging, it comes out to be more expensive than some of the other airlines with better service.

Frontier is a scam. They cancel our flight 12am in the morning when it was scheduled to leave at 6am. They canceled the flight in the middle of the night by email. This was a family vacation we had planned for months. They said they would refund us for the cancellation. We paid $1900 total for round trip tickets from Denver to Florida. We had to schedule another flight with another airline and paid $2000 for one way tickets to Florida. We flew the return flight on frontier airlines which was still scheduled. However instead of refunding us half of the $1900 we originally paid they would only give us $600 back. Frontier airlines is terrible. The company is a joke. I will NEVER fly frontier airlines again. They cost me over an extra 1k to get to Florida. Frontier airlines are thieves!

Worst airline ever. They sent me to the wrong terminal and said I couldn't board because I was late... Because it took me an hour to figure out what was going on and get to the other terminal!!! They were incredibly rude, which I would be too if I work for the worst company I've ever interacted with. Save your money and don't book with these people. I'd rather be shot out of a cannon to my destination than fly with Frontier.

The only reason I don't give Frontier Airlines zero stars because it's not an option! The customer service is absolutely horrible! I had a connecting flight from Miami to Chicago and then to Las Vegas. Once I got to Chicago I realized that my flight from there to Las Vegas had been cancelled by Frontier last minute. When I asked the Frontier service rep what will happen to my bag, the response was "I don't know. Usually they fly it out on the next flight." Then I asked when was their next flight to Vegas, the response was "There are no flights for today."

Flight was delayed 6 hours and went to the ticket desk because we would miss our connection. She said crowded air space and not their problem even though there was not any other airline in Miami delayed. Told me us missing our flight was not their problem and told us to figure it out when we get to Atlanta 8 hours late. She then threw a card in my face and said, "If you don’t like it scan the card and go to another airline." Supervisor was telling everybody else to get away and they sat there talking. We finally got home 24 hours later and 1700 more spent to get home. Plus they would not give us our luggage back and we have no idea where it is and they won’t help us. Worst airline. Do not fly them.

This is absolutely the worst airlines out there. My flight was delayed which made me miss my connecting flight. I finally reached my destination a day and half later. We had to Uber to a different airport (O'Hare to Midway) on our own expense. Their customer service is piss poor.

I wish I could give zero stars. This company is the absolute worst company I’ve ever had the displeasure of doing business with! garbage Customer Service! garbage airline! Garbage company! I’m surprised they don’t charge you a breathing fee. I should’ve known they were trash when I found out that you can’t even talk to a real employee over the phone only automated chat with one of their AI employees. This review doesn’t do it justice. Stay away from this terrible company. I hope they go out of business.

I bought the ticket for 4 pm and the same minute I cancelled and booked for 8:35 pm and Frontier charged me $99!! No wonder they are going downhill fast!! Unbelievable!! I don’t call that cancellation charge. I rather call it rip off.

So my first issue came as I was on my way to the airport. I was flying out for a funeral. I had paid for a seat, but when I looked they had changed it. Apparently they switched planes and the seat I paid for no longer existed. I received no contact about this. Add in, my ticket stated I could walk short distances, but needed a wheelchair. So tell me why they put me in row 41, the last row on the plane. My initial seat was in row 28 with my daughter who could help me. She was still in her original seat. I would have been in extreme pain trying to get to my new seat.

Worst airline I’ve ever flown. Not because of cleanliness but because of virtually every single employee and flight attendant I came in contact with were rude, apathetic, and impossible to work with. Frontier Airlines was the complete opposite of accommodating. I normally don’t leave reviews but I’ve never had such a negative experience with an airline I could not stay quiet. This has been my fourth flight in the last couple of days with them and those will be my last. They do not care about their customers, no matter how many fake smiles they show you. Hated my experience with them. Would not recommend to anyone. Choose any other airline.

Do not fly Frontier. We had a 20 hr delay going one way and 4 hr delay going back costing us roughly $600 in extra expenses because all our arrangements at the destinations fell through because of the flight delays. They promised $10 food credit due to the lengthy flight delay and never credited us. Anyways, $10 at the airport is only good for 2 bottles of water. We couldn't even get access to boarding passes because their app didn't work and website didn't work. Airport kiosks didn't accept our confirmation code.

Frontier customer service is non-existent and they don't hold their employees accountable for terrible customer service. If you check into a busy airport plan on being at the airport 2 1/2 to 3 hours before flight to get through. You will spend 20+ mins in bag line because not enough employees and good luck getting through TSA to your flight. We arrived at airport 2 hours before flights, and waited 20-25 mins for bag check and an hour 1/2 for TSA. I arrived at my flight when employee was about to close door and she totally ignored me and shut the door while I was standing at the gate talking to her. Flight leaving cost me $200 in car rental/gas, etc. Customer service basically said, "Sorry for your luck," even when another Frontier employee said I would be refunded since it was out of my control of missing the flight. Will never use this company again.

Worst airline and worst experience I have ever had. The crew were threatening me and my mom and my pregnant sister. They were yelling at us and any questions you have they will threatened you to get you off the plane. They will push you to another flight or downgrade your seat without asking.

You have to pay for everything separate. I booked 2 tickets at the same time for my husband and I and they didn't even seat us together. When I asked the Frontier attendant at the gate if she could please seat us together, she said "only for a few"!

DO NOT BUY ANY OF THEIR GOWILD PROGRAMS!!! This is the biggest marketing scam since Charles Ponzi invented the Ponzi scheme. Hats off to Barry Biffle for coming up with a program that you buy and can’t use. I tried. I am retired and have the most flexible schedule. I even based out on Florida to get what I thought was the best origins to locations in the Caribbean. And alas, I could only use it once in 6 month term or program AND the cost of the same flight was like $19!!! HUGE SAVINGS- NOT!

If I could give no stars I would. This is my first time flying Frontier and it was HORRBILE. My connection flight was delayed 3 times forcing me to sit in Denver Airport for 7 hours. The supervisor at the desk was rude and he told several of the passengers and myself different excuses. We were better off paying to fly Southwest on direct flight. Never again.

Not even one star this Airline deserves. Charging you 99$ dólar for a small backpack. Making you wait for more than 40 min inside an airplane that has no air conditioner and that smells terrible. They do not give even water. They are literally thieves. I paid 180$ and the day of the 99$ for my backpack. Not even American Airlines makes you paid that

Dreadful experience with Frontier. 3 continuous cancellation with Frontier flight due to overcapacity. Complete ignorance for customer experience. First time I have seen all preboard people started shouting on flight attendant. In pressure they issue hotel voucher and for getting that it was 4 hours waiting because 1 person taking care of issuing new flight ticket and no use of hotel voucher because whole night only 1 person available to work all the travellers. Flight got delayed from 4.04 pm to 9.07 pm. More than 5 hours. No meal vouchers provided even after many request. It was verbally confirmed but no action after that. Supervisor on Gate 12 was very rude. It was mentioned, "There might glitch in system and we are not responsible." It was complete mental harassment with my 2 kid 5 and 11. No flight staff was supportive.

I have flown Frontier many times, everything has turned into fee after fee after bull crap fee. They are scam artists. Flights are horrible, delays are guaranteed. No cleanliness, everything you do is charged a fee. They haven't started charging for dozing off or use of the plane bathroom but that is next. After buying ticket you have to buy seats too, there and back. There is a fee for every checked or carry on bag that are super expensive. The personnel are rude. Planes are dirt, delayed and most of the time a flight will get cancelled. After adding up all the fees could have flown Delta business class round trip and been treated like a human being. Go out of business already!!!

Had a great flight all in all from Miami to Denver April 1st it was the red eye late at night. Staff was friendly and helpful. Arrived at Denver at midnight, slept on the airport floor waiting for our flight out at 4 am. to Minneappolis. We had traveled with backpack as our personal item the whole trip two airlines and it was fine. They fit under the seat and was not an issue. Never had to pay a carry on fee until we went to board in Denver. After scanning our boarding passes the ticketing lady said, "Wait up check those backpacks. You need to pay for those." I said, "We havent had to pay for these. This is our third plane. It is our personal item." She said, "If it doesnt fit You will pay. I am just doing MY JOB." You bet! Sure enough they did not fit so I paid. Gave her my card, was I happy. Absolutely not I was not happy. $200 for two backpacks it outrageous!!!!!

This is our first time flying Frontier and the customer service to “drop-off the already paid for bag” was awful. I would leave less than a one-star if possible. The agent was rude and nasty to multiple families/people. Not one of the 3 kiosk were working to print bag tags and no help for those that needed assistance. Frontier you are the bottom of the barrel. Do better!! At minimum, be professional and help those who may need it. We felt bad for some people, we helped them. Frontier you owe us for doing your work- pay what you owe! Refund us!!

First time on Frontier. Flight was delayed due to arrival aircraft. Now it's further delayed due to mechanical issues. Total uncertainty about the delays.. What else to say.. They have no customer services phone or no refund..

Without a doubt the worst airline experience I have ever had! It isn’t the flights or the flight attendants. They are fine. The seating is like being on a park bench but I can deal with that. They are, after all, a discount airline. The problem is administration and the reservation system and web site! They are beyond miserable! I can’t believe they are still in business! My daughter joined Discount Den and has literally spent eight hours in trying to make reservations for a flight to Colorado. My wife and I have spent countless hours trying to deal with their web site and communicating via text with rude people that are untrained and unhelpful.

We booked flights for a spring break trip to Cancun. It was very pricey, but to be expected. A few days before the trip, we discovered we had to pay extremely high prices to bring our luggage along. In all, we paid about $750 for one checked bag, three carry-ons and seat assignments. We are a family and obviously want to sit together. We saw SO many people separated during our flights. On the flights, there is no complimentary beverage and snack. They charge for literally everything. There is also no entertainment of any kind. We will never, ever, ever fly Frontier again and highly recommend others do not as well. The staff was pleasant but I really don't know how they work there. Valuable lesson learned!

Frontier has the worst customer service. Staff are very mean and impolite. I traveled with kid and they gave me separate seats. When I asked swapping our seats, the staff behaved like I am asking for their life. They are very rude.

I will NEVER fly Frontier ever again. Frontier cancelled my flight from Houston to Orlando due to their airplane being out of the required regulatory maintenance schedule. After 5 hours of delays Frontier cancelled the flight because after a certain time the airplane would not be allowed to fly due to it violating its maintenance schedule. Frontier then made believe they were being proactive in resolving the issue and told us an airplane would be coming for us from Denver. After just minutes they said the airplane from Denver was no longer coming and that the flight was just going to be cancelled all together.

They deplaned us after an hour to wait an additional 2 hours for a missing employee. No consideration given for the disabled or elderly. No consideration for customers to address any scheduling issues.

I have NEVER experienced a worse business than Frontier. I will NEVER be flying with you again and I will be sure to always let others know my thoughts about your company. First we were to depart at 7:12pm and were delayed 14 hours because the pilot was over his flight hours and we weren’t told this until 11pm when the plane finally arrived. It then took another 4 hours to get to a hotel. We were to depart then at 11am and didn’t leave until after 2pm. Finally, we get to Denver and we have to wait 2.5 hours for our luggage!! Because of your incompetence, I had to pay for an Uber to get to hotel ($ lost), miss work ($ lost), a doctor's appt, and I had to pay an extra day of airport parking ($145). Frontier couldn’t even give us passengers a free drink on the flight! A drink!!! That’s the least you all could have done and you didn’t. Continuing business like this will end this company and for the sake of others, I hope it ends.

We booked through them with another couple; however, when we bought our bags ahead of time for there and back, they charged us $70/40 lb checked bag…My friend bought theirs 15 minutes after and they were only charged $50 some for the same exact thing! I contacted them right away (not even an hour after I bought the bags), to see if they would refund me or cancel my order (because it would probably be cheaper at the airport-and online wasn’t even quoted that high), but they refused and said it was non-refundable. Then during takeoff, we were stuck on the runway for an hour. On arrival, we got stuck for 2 hours for a gate to open

Tried Frontier once and never again. After my flight was delayed two hours, we finally starting boarding when I was stopped to purchase a carry-on item. I was confused since on the app it says there was one carry and personal item allowed per flyer. As people continued boarding I got sent to the line with the 10 people they overbooked and couldn’t get a seats for. They said I needed a physical card for purchase so I handed them one and their system was down. The computer was not working and the card swipe machine was not working either.

I rarely write review for anything but I have to make an exception for this airline. This review is more on their operation rather than employees because they were uninformed just as customers were. My flight of out DCA was delayed 2.5 hours which means I would missed my connecting flight out of Denver to SFO at 10PM. Frontier expects me to sit there for 24 hours until next day.

The customer service is bad. The front desk at Frontier did not help. We were at the airport and they charged for the bags that were fitting in the box. The first lady asked us to pay for 2 bags and then they asked us to pay for 4 bags. When we refused to pay, they said it's the policy. Then we asked that fine we will pay then they said the time is up.

This is the worst airline to book flight. They charge you left & right. DON’T book with them by any means. Period. I was charged extra $51 for a checked bag. I paid just because their location was never to be found in DFW airport. In simple terms, save your $$$!

This was by far the worst experience I have had as a traveler. The flight was delayed 4 times and each time no announcement was made or explanation given. When you do decide to go to the desk to see what options you have or what the delay maybe every Frontier Associate was rude, made the customers feel like we we're bothering them and gave a different explanation to multiple different people. Once we finally boarded the plane the flight crew hung out for about 5-7 minutes chatting and laughing before closing the door for departure. As we begin to finally move in hopes that yay we might actually be leaving after sitting and waiting for 6-7 hours of new ETAS and no updates… then we are grounded due to weather. This was very disappointing and could have been better handled by your crew and staff.

I tried Frontier, one and done. Arriving plane was late. Departure was delayed, delayed again, finally boarded, delayed again, told to off board, flight canceled. I wasted 6 hours at the airport. Pilot told us it was a company decision not to fly.

I recently had a deeply troubling experience with Frontier Airlines, an incident that led me to delve deeper into the company's history and business practices. What I discovered was shocking. It appears that my experience was not unique; rather, it is part of a long-standing pattern of customer mistreatment and fraud by this airline. Countless stories echo my own - missed and cancelled flights without proper compensation or recourse, excessive fees, penalties imposed without justification or explanation. These are not isolated incidents but seem to be part of the fabric of Frontier Airlines' business model. We live in an era where big businesses often overlook their most valuable asset - their customers. This petition aims to change that narrative starting with Frontier Airlines. We demand better business practices from this company – fair treatment for all customers should be non-negotiable. Join us in standing up against corporate disregard for customer rights and welfare by signing this petition today! **

My husband, brother, daughter, and I were all booked on the same flight to fly to Florida to see our grandmother. 2 days before our flight was due to depart our grandmother passed unexpectedly. Frontier was far less than accommodating. Offering $186 future airline credit (valid for 90 days) out of almost $700 spent on these tickets. We could not simply change the dates due to the departing flight being so close and not knowing the exact date of funeral arrangements and the funeral being in an entirely different part of the country. We were met over and over with 'as an airline company our policy is'... it's just baffling to me that they have such little compassion and empathy in such a time of tragedy for a family. Other airlines such as Southwest and even Allegiant have been FAR more accommodating in far less of a crisis as death in the family.

Frontier canceled my second portion of the flight and did not help me to get to my destination point. Also they did not refund the canceled portion of my flight I had to buy second ticket to get there. I strongly recommend to stay far away from this pathetic company.

My $50-advertised RT ticket was not $50. It was $167 upfront. Not nice. My flight was canceled at the last minute, and then the new flight (which got me up at 3 a.m.) was delayed twice for a total 23-hour late departure on a weekend trip. After the cancellation, I discovered Frontier Airlines does not have humans handling customer service. After trial and error and 45 minutes spent with a chat bot, I rebooked another flight. At Frontier, when you buy a plane ticket, a SEAT IS NOT INCLUDED. I guess they expected me to hold onto the wings. I didn’t know this until check-in when they added to my bill. At this point, it was too late to cancel my trip. They also charged $70 to bring a carry-on. Now my cost was over $360.

TERRIBLE!!! I hate this airlines. I flew from Miami to Puerto Rico and they charged from my check bag $104 and the return $ 79 with the same check bag. Also they charged $ 25 dollars of my HANDICAP partner border pass and $ 25 of mine. I ask for help with wheel chair and they said that they didn't have employees for that. We got helped from a passenger. they charge for everything and does NOT have good service. I will never travel with them again and I don't recommend traveling with them. I will never travel again with this company again.

We got here 1 hour & 1/2 earlier and when we got to the front desk they told us it was too late and make me pay $300 more to book us in the next plane. The plane was getting boarded 1 hr after I bought tickets.

I arrived at the airport on time, turned in my rental car made it through TSA. Bordered my flight. I was trying to see if I could move to a section that was not crowded with 3 people so I said I wasn't feeling well. The stewardess ask me was I ok, I said and went to sit back down in my original seat. Next thing I know a young ** supervisor approached me, asked me was I intoxicated. I told her NO that I was not intoxicated. She then asked me to come off the flight to speak with her outside. I was confused and repeated that I was fine.

Where to start. My wife and I booked a flight to Little Rock for my best friend’s funeral. We were extremely early. Checked in our bag and waited by the gate for hours. The flight was delayed multiple times which is understandable as things happen. They then switched the gate multiple times and in the miscommunication if there was any communication at all, we missed our flight. Even the information desk and boards could not keep up with the correct information.

This is my first time flying Frontier, absolutely HORRIBLE experience. $100 for checked luggage before TSA. No carry in or it’s $100 at the gate. They will make you miss your flight if your “personal item” is too big. Gate agents are rude. Plane is uncomfortable. It gives spirit airlines vibes. Never again.

Was suppose be my first flight. They switch doors, did not inform me, did not look up info Frontier ticket desk, threaten to call the security on me for being ** man and asking speak to a manager and told me they would shut the line down. I will not recommend this airlines or DFW airport in Grapevine Texas to anyone especially if this is your first time flying. Very awful experience. 0 stars.

I have NEVER had a worse experience with an airline. The flight was delayed three hours, and then without first asking if anyone was willing to give up their seat, kicked me and several others off the plane. The whole flight was cancelled 20 minutes later. At no point could I get a hold of customer service, and there were no gate agents to speak to. I spent a day at the airport trying to get onto another flight. Ultimately, the only flight available was two full days later, meaning I would have only had one day in San Juan. Frontier Airlines ruined my vacation, I will never be flying this airline again.

Check in baggage for less than 20 lbs is $ 59.00 + tax, round trip $ $160.00 due to taxes. Carry on cost even more, $65.00 plus taxes. Do not fly Frontier Airlines! Surprised they don’t charge you to use the toilet.

Do not fly this airline. I am writing in regards to their customer service. There is no live person. You will have to chat via text messages to resolve any issues. And this too via WhatsApp. I spent an hour texting when a simple 5 min call would have resolved any issues. Also, if you have no chance but to fly with them, purchase every insurance available. They will gouge you.

When checking in online this airline had my 2 year old niece sitting by herself.. 10 rows back. While my mom, sister and myself all had seats next to each other. So, I had to switch seats with my niece. The person I talked to said we would have no problem adding my niece to our flight and that we would all be together. Well that was a lie. Also your bag “policy” is a joke. Making people pay $100 for a personal item as a carry on when their bag FIT in the personal item.

We recently lost 1 night and almost 2 days at our resort due to late cancellation. And they are not willing to reimburse us at all for the lost time. Our flight was supposed to leave Sunday morning, and they keep giving us false hope by delaying an hour or 2 until 3pm when we finally boarding only to be deboarded after being in the plane for over an hour. Then being told new departure time was 6pm, at 6:30 finding out flight was cancelled. At that point we had no option to find a different flight. We ended up having to spend the night at a hotel as flight got rescheduled to next morning, which also ended up being delayed about 2 due to having pilots fetch plane from hangar. Speaking with customer relations, they are not at all trying to help with lost time at resort. At the end they are willing to cover most of the hotel we had to get, but not all of it. I would recommend paying a bit more and going with different Airline.

My sisters and I were flying Frontier Airline on 27th of February, it was terrible, this man they would not let on the plane because of his bag, (at the entrance to plane) said if he doesn’t pay $100.00 dollars he can’t get on, he was Very Stressed, already paid for All the extras this airline charges and had no money left to get home. My sister paid the $100.00 for him… instead of giving this elderly man a break, very rude to him, they had No Compassion at all. So So Said. This Airline Is the Worst airline I have ever been on….I will Never fly Frontier Airlines again. Nor will my siblings and probably that elderly man…. It’s so sad that some people have no compassion for others....

I'm deeply dismayed by the shocking treatment we endured from Frontier Airlines in Salt Lake City. In all my years of traveling, I've never encountered such appalling customer service. It all began with a simple inquiry about an excessive additional baggage fee. Instead of a polite explanation, we're met with hostility and disbelief from the staff. To our disbelief, we're pressured into paying an extra $100, falsely led to believe it would secure our place on the flight. This marked the beginning of a nightmare. After making the payment, we're abruptly informed that we're not allowed to board due to our 'persistent questioning' about the fees. This arbitrary decision left us shocked and distressed. Adding insult to injury, Frontier made baseless accusations of aggression and even summoned security to intimidate us. Fortunately, the airport personnel, showing more sense than Frontier, attempted to help mediate. Despite their efforts, we're heartlessly denied boarding without any valid explanation.

Frontier Airlines used my credit card without my authorization and put on 153.98 dollars. I can't seem to get them to refund the stolen money. They are a company run by crooks from the top down. I hope you don't have anything to do with this company of crooks.

Booking with Frontier Airlines for a family trip to Cancun turned out to be an absolute nightmare. Initially, we thought two checked bags would suffice for our family of five. However, as departure day approached, we realized another bag was necessary. Trying to purchase this additional checked bag online became the first in a series of frustrating failures due to persistent errors stating “passenger details are missing,” both on the browser and the mobile app. Attempts to rectify this through the app only led to more confusion and, ultimately, unintended charges.

I have made excuses for Frontier for quite some time. In regards to Frontier, you get what you pay for. The only thing lower than the fares are their standards. They do not communicate when problems arise. Multiple delays. On a return flight from Puerto Rico, the wrong-sized plane arrived all together. Passengers were disembarked, and multiple passengers had been assigned the same seat. After half the plane was unloaded, Reps refused to give any explanation of what was happening, leaving passengers confused and stressed.

They don't have a person you can talk to when there's a problem. My account is messed up where I can't log in. I have a flight next week and I don't know if I'll even be able to check in. I've been on Seven different chats with them and there's been no resolution.

I booked my flight, paid for my bags later when checking in.. one carry and two checked bags cost over $230.. complete rip off.. When selecting a seat it is not clear That a seat does not need to be selected.. No seat selected is free.. Extras cost me almost 3 times the cost of the flight.. Absolute rip off.

2 years ago I flew to new york. On my way back they canceled the flight twice and I needed to spend 2 more nights there, but I thought things happen for a reason! Today I flew again and when I got to the counter almost ready to aboard the Manager told me to measure my bag and didn't fit in the metallic bag, so I ask him if I could carry my computer in my hand (I didn't have a case for it) so I tried again my personal bag and it fit !! And he told me that I needed to pay $99 anyway because I had the computer in my hand and that counted as a personal item! Very bad attitude! And you thought that spirit was bad!! If you can spend a few more $$$" DON'T FLY FRONTIER! FIRST TIME SHAME ON THE AIRLINE. 2ND TIME SHAME ON ME! TRY JET BLUE. EVEN SPIRIT IS BETTER!...IMAGINE!!

Frontier canceled my flight from Orlando to Puerto Rico one hour before boarding. No explanation no notification no employee and the gate to make new arrangements or book another flight. Had to run across vthe airport and get a way more expensive flight with JetBlue. Frontier has no costumer service except an automated message system that has limited access to what it can help you with. This is a constant issue with this airline about 95 % of the time. Customer satisfaction is not their primary concern. They also try to give you a voucher for certain amount and it only covers the airfare which is about 10% of the cost of the ticket. Most of the charges are between taxes and extra fees that this airline charges. I would not recommend this airline to anybody that wants to get on time to their destination or that wants to get anywhere. Please book your flight with anybody else even if it’s a few dollars more. It will be worth it.

Absolutely the worst customer service ever. They force you to use a "Live chat" that is anything but live. Good luck speaking or even tying to a real human being. How can a business like this even operate with ZERO customer support? I flew once, and will NEVER fly again just based on this. The flight itself wasn't bad, but how can you put faith in any company to ever do right if they have ZERO customer support? They don't have one single phone number listed other than "data breaches" as required by law, but, the voice recorder says they'll get back to you in 30 days. What a joke! I NEVER do this, so that is how upset I am. HORRIBLE.

The baggage pricing online on Frontier's website kept changing. Also, Frontier's baggage prices don't match up between their App and their website. Thus, a passenger who wants to add baggage must go back and forth between the website and the app for the best price. To make matters worse, Frontier Airlines have no live representative customer service dept to speak with. No valid phone numbers. The only way to talk to anyone is by way of an online chat or text.

So many mechanical issues and horrible customer service. Always late. Their check in process is horrible. They make you pay for EVERTHING. Lowered the weight allowed from 50 pounds to 40 pounds. You are responsible for putting tags in your luggage. Joke of an airline.

Tempting with GoWild pass ($1,999/yr) but not even a penny worth at all because Frontier takes a lot more advantages over additional fees. Frontier can hostage for paying more fees than the GoWild pass, not offering to book the ticket for GoWild options although there are more than half of the empty seats! Not worth to buy the GoWild pass! It ends paying much more than other airlines.

Frontier tried to trick/mislead you to pay for carry-on bags, actually the first carry-on is FREE. When I realized it's tricky asking for refund, they only gave credits, and I spent 4hr tried to use this credit. They blocked it from website, assistant are passive-aggressive not making you to use these.

I had a personal item getting onto my flight and the agent said to put it in the box and make sure it fit. It did fit and she said it was not OK and that I had to pay $99 or I could not get on my flight. She was rude and insisted that it did not fit. I took a picture of it and you cannot see the bag above the box. It’s almost impossible to get a hold of anyone and then they told me they could not refund the money even though I could prove I was correct.

So the kiosk was not working to print out our own tags. The desk had to do this for us and then charged us $25 per piece of bags. This is ridiculous. Baggage tags should be included with the price of the airline tickets. Way to nickel and dime customers.

WARNING! Frontier Airlines is the shadiest airline I've ever dealt with in my 65 years of flying! I booked a flight and paid it in full for what their website said it cost. I printed it all out. Then I just looked at my trip in my account and they had ADDED $294.82 to my costs. I did not change one thing from the original booking, they just added it. They have no customer service you can call and I sent emails with no response and I sent a DM in Messenger and the Frontier rep Jen said there was nothing she could do. First she tried to say I made a change but I promise you, that never happened, my printout from the day I booked it proves I didn't. I will never ever deal with this airline again and if you're smart, you won't either.

I have flown with Frontier almost exclusively just about every time I have flown in the last 2 years. I have always been happy with the price and timing of the flights I needed. Up until now I have had very little issues. For both of my flights they split me and my daughter up. We bought the tickets together and we couldn’t be seated together? Of course to be together I had to pay to select the seats. When I arrived at the airport I did the self service check in and tagged my daughter’s field hockey goalie bag. When I went to the bag drop they told me it was overweight, it always is. Sporting equipment is not light. The lady looked at me and said that will be $125, I responded to her that I had already paid for my bag prior to coming. She said I had to pay the overweight fee. I have never had to pay that. I didn’t pay it on my way down 4 days ago. I mentioned to her that they always waive the overweight fee for sporting equipment.

The plane was hours late. They did not notify me that is was going to be hours late until about 1 hour before we were to board. I paid an additional $30 for select seating which I was not provided. The flight attendants were very rude when I inquired about this. The guy next to me also paid extra and received a regular seat. I fly frequently. I always assumed spirit was the worst but I was wrong. Do not fly Frontier. After you pay for baggage and all necessary add ons, it's not even cheaper. I will never fly Frontier again. I recommend you find another company. You will regret choosing frontier.

Our flight was cancelled and we were required to stay overnight in Tampa. I requested a hotel voucher. Myself, my wife, and my two adult sons were traveling together. Frontier booked us an awful hotel room with two beds. The room cost $109. I asked for two rooms instead of one. The rep told me that was impossible, but she said she would give me food vouchers. She gave me $240 in food vouchers that could only be used for breakfast at the Tampa airport. Obviously, we gave the vouchers to families with kids - but the whole thing was idiotic. They charge ridiculous prices for bags and are not affiliated with any large air carriers, so if your flight is delayed, you are at their mercy. Beware.

Frontier Airlines overcharge our account 3 times for the monthly wild pass in both of the account. Bank said it seems like fraudulent transaction so We got part of the money back and bank send us a new bank card. I also need to do it with my other account. This happened in one month 6 times. So our story with the most terrible Airline Frontier. We went past the security, with our tickets and boarding passes so all seems ok! Then when we arrived at the gate the lovely Frontier agent said she will have to accommodate us in different seat and we didn’t have any issue with it. Then she came back and said she only have one seat available. To then finally said we can’t flight. We must catch another flight.

This is the worst airline I've ever dealt with and I've flown with many over the years. They bombard you with hidden fees and flights are delayed constantly! Do yourself a favor and never fly with Frontier. Ever.

I've been a United Airlines fan for years, but recently got hooked into Frontier because of needing to fly DEN to STL for a year. I made the mistake of signing up for their credit card. Similar to their flights, it looked like an amazing deal. After a few months of winding through the Frontier AL maze of add-on charges and loopholes and restrictions, and never getting the miles from the credit card (with mafioso interest rate), then comparing the actual cost for a flight with United AL (which makes everything so simple and easy and clear and fair) it turns out the cost is only a bit higher with United AL. And I get to keep my sanity. And I'm shutting down the Frontier mafioso interest rate credit card that never gave me the miles it promised. I like life without feeling scammed. And I'm willing to pay a bit more for that. Thank you United AL.

Our flight from San Francisco to Salt Lake City got delayed 4 hours making us miss the connecting flight and getting stuck in Phoenix. The issue was with the wiring at the cockpit and this is a pretty worrying issue for this airline.

Flight was delayed and they PROACTIVELY offered a $10 food voucher. I’m the firm of a credit to the card used to purchase the flight. Of course, it was a lie and a fraud. No credit was applied and customer support is COMPLETELY useless. First and LAST time using Frontier. And the app does NOT work, at all.

They have no customer number to speak with a person. Their bot is awful and takes forever to get to a resolution specialist and when you do, you still don't get anywhere. Their prices for baggage are horrible horrible horrible. If it wasn't for needing to fly out in a few days and spending $150 on baggage (1 carry-on and 1 check-in) I would've bought a different airline ticket. My advice, avoid this airline at all costs!

Unfortunately, no one tells you the cost of bags when you book through a third party like Expedia. So disappointed in Frontier. It used to be a great airline—but now your carry-on bag is more than a checked bag. And you have to pay extra to sit by your travel companion. These seats come at a major price as well. Find another way. This isn’t it. It’s a racket.

My plane details did not arrive prior to leaving for airport. The flight changed twice and took 2-3 hours to get anyone to help get on a different flight. They left me wandering around looking for someone in a white shirt who was also wandering around from Frontier Airlines to help to fix my issue. Bottom line. I could have got a flight elsewhere to meet my needs on time if they had good customer service.

This is the first and last time we’ll ever take Frontier. We took this flight only because our previous one was canceled. Both airports were somewhat out of the way which is inconvenient but we took what we could get. When buying the tickets, we thought it was ridiculous to be charged $100 extra for a bag over 40 lbs but we went ahead anyway.

I am a disabled person who is displeased with this airline. Their customer service at the ticket counter are rude in Ohare and Midway airports. I paid for two tickets and they were not giving out any information on the flight. Talking among themselves one of the maintenance guys said they were having problems with the plane that we were going to fly out on. The pilot said he didn't feel comfortable flying the plane yet they were pushing him to fly the plane with gas leaking and other engine problems. This airline cares only about money, not their customers. This airline needs to not service the public at all. Their planes are not safe.

They purposely charge well below every other airline to lure people in to thinking they are the cheapest but once you have the ticket and come to check in that’s when fees start to pile on and not make sense. Literally, they charge you to speak with or check in with a rep for your flight, they are actively looking for any 1lb or 1 inch size difference in your bags so they can tax you an extra $100 for any little thing. I was a fan of the low prices but after watching them charge extra fees to 2 out of 3 passengers on my last flight it disgusts me that they are playing with people who are literally looking for a cheap deal and then taxing them before they jump on the flight where they have no choice but to pay or lose their flight. Many frustrated passengers. I had to pay an extra $200. I would’ve gotten it cheaper at another flight, after you do the math it don’t make sense. Very bad business.

Pilot didn't show for 1st flight. Left 1 1/2 hours late. Missed connection flight. Passed off to 3 gate agents at connection, all super rude. Nobody wants to help or care. Even with flight insurance, they have no answers. Save your sanity & NEVER fly Frontier.

Horrible customer service! They scamming people to pay for extra bag! After I come through on the first flight, on the connecting flight is when they scammed me into paying $100 for my purse! Never again.

Flight 4886 from Detroit, MI to Phoenix AZ. The flight got delayed due to snow storm. Understandable. I wanted to cancel my ticket and get reservation credit because the following bookings of rental car and hotel were getting delayed. The original departure time was 6-41pm. But the new departure time was given to be 9-30pm which was 11 minutes before the 3hr mark for free cancellation and getting full refund. We boarded the flight all set for departure at 9-30pm and they made us sit in the flight. It is 10-45 now, 1.5 hrs since boarding and flight hasn’t taken off. This is ridiculousness and cruelty to the core. Just to avoid cancellations they set new departure time to 10mins before 3 hr mark and made us sit in the plane: Also received an email at 9-54pm saying that new departure time is 9-45pm. Another ridiculous tact. No concern for passengers. I don't know when the flight will take off. Still sitting in the plane.

One issue after another with Frontier! Was supposed to take off from Hartford to Orlando at 8:50 pm. The flight was delayed so we didn't board until 10. A snowstorm had just started and all the other flights got cancled. Then they said there was an issue with some equipment they had to fix. Then they said they loaded the luggage incorrectly and had to fix that. The whole time the storm is getting worse. We finally proceeded to have the plane de-iced and were told we were going to take off at 11:30. After waiting 15 more minutes they said the de-icing didn't work and we may have to do it again or return to the gate. More waiting. We were finally told we would be heading back to the gate but they didn't know if the flight would be canceled or delayed. Finally at 11:55pm, we started back to the gate. Traveling with a pooch and child, this was not a pleasant experience. Will not use Frontier again.

Flying from Maine Portland to Houston via Orlando flight delay 3 hours due to overbooked flight and as pilot and agents state unsafe conditions of too many passengers +14 plus stranded at the airport to fix airline's mistake, missing work.

We bought "exit row" because my mother had hip replacement and my dad is very tall. When they got in the plane the seats were not in the exit row because they switched planes and the seat configuration changed. They asked the flight attendants (2 of them) and the customer service representative on duty to please change them to the exit row even if they were not the assigned numbers in the boarding passes.

My brother died, had to take Frontier for first time and last time. I’ve never seen such horrible service in my life. They should be shut down immediately. Nothing went right and I’m an elder waited a very long time for wheelchair service. Everything done by kiosk so why are employees there, they do nothing but take your money.

I unintentionally booked my return flights with Frontier Airlines, and I heard rumors about their flights being rougher than other airlines, but I was impressed with the pilot's flying skills today from Ontario to Denver #1500 and from Denver to Pensacola #2712. The staff wasted no time getting us to our destination safely. For people who complain about uncomfortable seating, bring 2 tennis balls with you and sit on them when you feel the need. My LMT told me about tennis balls before my flights and they helped tremendously!

Terrible airline. Save yourself time and don’t fly with them. They’re rude, bad and stupid. They always overbook the flight and end up not letting everyone on the plane and then they charged hundred dollars rebooking ticket fee.

First time used Frontier in December 2023. I enrolled for Discount Den, then I booked flight from ATL to MIA. I also purchased a checked luggage >40 and 50 pounds for $75 one way, $150 round trip. I got into the airport and to my surprise, I was told that I must purchase the default checked baggage for $63 one way that allows upto 40 pounds before the above purchased checked baggage can be applied. Question: Why did the website allowed me to purchase >40 pound checked bag purchase if <=40 pound bag purchase is a MUST?

Find another airline. Our first time flying with Frontier and it will be the last. Our empathy for the staff - the practices to charge you for luggage is exhaustive. We paid $79 for luggage on a direct flight and to return we were charged an addt'l $245 to board, and the connecting flight they tried to charge again. The staff members were nice but not happy about the practices of the airline...thievery. Fly a major airline for peace of mind.

Frontier Airlines is the worst airline I’ve ever flown. I’ve flown Continental, American, Alaska, Spirit, Southwest, and many other domestic and international airlines. This is the worst one by far. They charge you for everything. Including basic needs like water. I wouldn’t be surprised if they started charging passengers to use the restroom, or even for oxygen. On Christmas day, they made my 6-year-old pay $100 for a 1-pound bag because the wheels were 1/4-inch too big. That’s just the tip of the iceberg. I will never fly with them again. Ever.

I bought the fall and winter Go Wild pass. Since I had this pass I have been on four trips already. I had not one bad experience with this company. The issues I did have I had to use whatsapp app but they did handle it and handled it fast. Use the app and you will not have any issues with this company. I now have the annual pass.

Bag fees are insane. $72 or more for a checked bag. At the end I paid more than other airlines. That is $150 more. Also they are really looking for a personal item to be a bit oversized to charge as carryon. Won’t use this airline ever again.

Frontier is the worst airline....actually worst company/business that is somehow still in business. I could go on and on....but this week alone...My mother and sister had a 9 hour delay but were constantly told they would be boarding so naturally stayed...now another family member already with a 5 hour delay and no updates....boarded the plane...unboarded...DO NOT FLY FRONTIER! Employees are rude and unprofessional. We gave Frontier many chances and wasted soo much time and money.

Frontier Airlines' app is a frustrating experience, reflecting the airline's overall lackluster service. My recent flight cancellation left me stranded without assistance, highlighting the app's uselessness. Attempting to contact customer service proved futile, as there's no reachable telephone number. Frontier Airlines sets a new standard for disappointment and incompetence.

I bought tickets in August of this year. They have changed my flight from a direct flight to flights up to six hours in layover. Now we are flying home and they have delayed our flight again. And no one knows how long it will be delayed. I will pay the extra to fly a better airline.

Do not use this airlines. So expensive in the end. Checked baggage is expensive as is, but our luggage was 1 lb overweight, when asked how much more, it was going to be $99.00. Also, went to the Frontier Agent at the airport and asked if I could check luggage in there. Asked how much to check in luggage and print out boarding passes there with the agent and was quoted $25.00, so I looked at my bank account and was charged $50.00 (for 1 checked bag and 2 boarding passes).

Stay away from this airline. Please try to pay the extra $20 - $50 and get on a different airline. They ambush you with fees and their customer service is terrible, the worst I've ever seen. Our flight delayed for 3 hours and then after 4hrs we were told that the flight got canceled however online it was still saying that the flight would still leave. There was no one to talk to - the gate agent was terrible. They are all shady - stay away.

They make you print your own luggage tags or charge you $20 even though you have to check them in. Charge you for a 2nd carry-on. Be prepared to pay at least 10 for a snack & drink. @John ** you can't check luggage until 2 hours before.

I received an email and text 5 hours before my flight that it was delayed 3 hours. I contacted chat customer service and was flight left at 5:15pm instead of 2:44pm. I have screen shots of this conversation. Then an hour and 40 before my original departure time I received a message that my flight was leaving at its original time. I am over 40 minutes from the airport and my ride lives 40 minutes from me. I paid the premium to fly on the day after Christmas. Now I've been rebooked until tomorrow. If leaving tomorrow were an option I could have saved $300 on my ticket purchase. They have no customer service number, if I did business like this I wouldn't either.

I am writing this not because of all the trouble they have caused me over the past 6 years or so but just because their price gouging is getting ridiculous. They charge you to talk to someone at the front desk of the airport, they charge you a crazy amount for bags. Carry ons cost more than checked bags. More than double a checked bag at every other airline lol. You have to pay for literal water. I am shocked I don't have to pay to breathe air and poop on their planes. There is a reason their ratings are so low. I used to love the low air fares but now they charge you for every little damn thing and that greed is going to burn this company to the ground. It's greed or just horrible decision making by the big wigs at the round table. I'm seriously so confused how anyone can make decisions like this and think it's good for their company. How do people like this get jobs lol.

We waited almost 2 hours for our bags in Denver after leaving Houston 1 hour late. This isn’t a new system! Absolutely unacceptable!! Every other airline's personal bag is bigger or we wouldn’t have had to check bags. Lesson learned!

Frontier changed our flight and moved it back 6 hours which would have made us miss our other activity so I had no other option but to cancel the flight. They said they would give me a full refund because this was 100% their fault and then when I get the refund receipt they charged me $115.00 "Carrier interface charge" and a $99.00 "Cancellation/Change fee". A full refund means I get all of the cost returned to me. This is a terrible company as you can see from the other reviews as well. By the time I paid all of their other fees and baggage costs we could have just flown Delta for the same cost. NEVER AGAIN!

No customer service number. Unable to get a hold of live person. Have to go through WhatsApp. Probably the worse airline that I ever seen. You get what you get. Don't recommend booking through them.

Son lives in SLC, and travelling to MSP. We usually go Delta, but Frontier had a better time and price (more on that below). Son sat on tarmack in SLC for 1 1/2 hours due to "communication issues" according to the pilot. He and ten other passengers missed connecting flight in DEN by 5 minutes. Frontier thought it would be a good idea to let that flight leave early, so oh well. Frontier offered nothing, claiming that the delay in SLC was due to weather (contradicted by the pilot), and to make things "good" offered a midnight flight to Orlando, with a 15 hour layover, and flight back to MSP on Tuesday.

I was charged a total of $179 to fly my one checked bag one way from Las Vegas to New Orleans. I had questions to try to get the cheapest possible bag fees with the chat, and was told that it would be $79 total for a one way one bag to fly. When I got to the airport, they charged me an additional $100. They damaged my bag and promised online that they will replace it. That was over a month ago, and every-time I manage to chat with someone, they have no idea of what I am talking about. They split up our seats to have us pay for seats. It is too stressful to try to get your refunds, or any answers period. Peace of mind is princess. I’m on chat now, and have been for a little over an hour. Our bag costed around $250. Fees for it to fly was $179. I strongly do not recommend flying this airline.

I wish they had 0 star. Beware of the Frontier Airline app. Your boarding pass disappears. My flight delayed from 9:50pm to 11:24. I was there on time and my electronic boarding pass on the frontier app disappeared and this isn’t the first time. Finally I make it to my gate at 11:06 well before their 15 cutoff and the gate was closed and my seat given away. The exact quote from the frontier staff at the gate was “11:24 pm departure is an estimate and we can close the gate after flight is full”. Really???? How is that possible that I have an assigned seat and can’t get on because you are overbooked? If you ask too many questions, they threaten to call the security. What a shame. I have seen some shady airlines, but this takes the cake. Beware.

They are a terrible airline that I wouldn’t recommend to anyone. They ambush you with fees and their customer service is terrible. Try to communicate with them was an awful experience as well! You're better off flying on Delta or United Airlines. After they charge you for every little thing “don’t look at the plane they’ll pick your pockets and charge you for looking.” Their flight attendants are rude and act like you're bothering them when you ask for something and you're lucky if they even come back! I’ve have flown on their airlines in the past and wondered why I booked on them again after my experience today! It should be illegal what they charge for a carry-on or to pick a seat that you thought you already paid for!

The worst customer experience I had in my life. I have traveled in multiple countries and airlines but this is the worst for sure. They yell at my wife and kid and want me to stay quiet. When I shout back they say I can't board the flight. God also cannot save this airline. Avoid as much as you can.

They advertise low airfare but by the time you do their add ons, luggage, buy yes your Seats to sit with family. You might as well go with an airline that offers wifi. Complimentary soda/water, etc. You will spend the same amount of money. You will also get upgraded seats and in those other airlines. Never ever again and I fly an average 24 times a year.

Frontier is the WORST airline I have EVER flown and will never EVER fly them again!!! Sure the INITIAL low fair price looks decent but that is BEFORE the added fees. Only one suitcase per passenger and must be under 40 pounds, $90 for any additional suitcases that also has to be under 40 pounds and THEN MORE money if you want a carry on!!! AND refreshments on the flight are not free. $5 for a average plane size cup of beverage and of course no internet availability on the flight. It's absolutely ridiculous and in the end costs you WAY more money. Southwest allows two suitcases and they can be 50 pounds each. Do not fly Frontier's pathetic airline unless you are absolutely desperate for a flight and ready to pay an extreme amount of money for the ability to bring clothes with you like a normal person who travels.

Terrible Frontier Airlines. Your company owes me money as I have a Flight on November 13 to the 20 and your airline cancel my flight and place me in a later flight on the 13th. Then my return was supposed in November 20 you change again my flight to a later terrible flight. I then choose to return the 19 of November and again your airline change the same day my flight without any good options. Terrible customer service. I need the 19 of November to pay same day a new flight with JetBlue that I can prove it and pay for my suitcase. You owe me too the charges for my suitcase to return. Was my first time with your airline and was the worst experience in my life. Please get a manager and check everything. You can see I never returned with your airline. I want my money back for my return flight plus my baggage. Att. Marisol **

I and my daughter had a flight scheduled for 11/17/23 to Puerto Rico. Upon arrival at the airport, we were prevented from using the self-service kiosks to check our luggage. Instead, we, along with dozens of other passengers were instructed to wait in an area adjacent to the check-in counter. At this time, the line at Frontier was longer than TSA and longer than all other carriers combined. Bags must be checked at least 1 hour prior to departure. We were all held until 55 minutes before the flight was scheduled to board. We were then told we could use the kiosk.

It's the worst airline in my life. I flew from Salt Lake to Buffalo with 2 layovers. I supposed to arrive Phoenix at 10:15 but the pilot let us go out from flight at 10:40 even the flight touched down at 10:10. When I reached to the counter, they closed and I missed for my next flight. I waited for 23 hrs for next flight. I already paid 360$ for my baggages since from Salt lake. They already confirmed not to pay at layovers and said can pass with that receipt. But they charged me 260$ extra for my baggages again. I didn't argue with them cuz I'm too tired by waiting for 23 hrs. They charged me with their previous flight delay. When I ask for to get back my extra charged, they ask me to buy credit card lol. The worst flight ever. I can't believe myself that I bought the ticket from them.

I have a charge on my credit card with no explanation about what it's for. I called Frontier's customer service line and they either hang up on me or send me a link to their chat. The chat is a robot that did not have a category for my issue. I looked in my online Frontier account and it did not have a history of what the charge is for. I called my credit card company and they said the only thing they could do is file a fraud case to get the charge deleted. I am planning to fly at least 2 times next year and 2 times the following year. I will never book a flight with Frontier again. Their customer service is a big Zero, because they don't have one.

They don’t give refunds. They call it an enrollment fee. Read the fine print. Study the terms and conditions. It’s not worth it. It benefits them and not you. You have to book 24 hours before departure. Nothing is available before. It’s impossible to use. You basically just give them your money. You still have to pay fees when you book. I wouldn’t recommend it. There are better options that are more accommodating.

Worse airline with no customer service standards! I made a booking for me n my two kids! The price for each ticket was under $100. I didn’t add any extra to the booking! I didn’t add bags or even select seats! The price stayed that way until I hit confirm! Once the booking was confirmed my confirmed total jumped to $584.94. Within that minute I canceled it due to the wrong amount charged! Frontier has confirmed the time stamp for the book was booked at 12:04 and canceled at 12:05 on the same day! I tried to reach out to customer right away but was unsuccessful! This company have no direct number to speak with anyone which is horrible! I called all numbers listed online, and they just hang up on you. I tried to reach out via chat but was just getting system generated messages!

No customer service..agents and stewards are rude... It's all about the money...extra fees are outrageous... You're not saving any money. They will get you one way or the other...seats are not comfortable.

I was on the flight last 11/22 from Philadelphia to San Juan Puerto Rico. Frontier assigned me my seat 25A at the emergency exit. I really didn't know about this new protocol and I have used these seats on other occasions without any problems. That day I was using my headphones and I didn't hear well what the flight attendant was saying. As soon as she made her protocol about the emergency exits we all answered "yes" but she looked at me and said: do you understand English? I answered: "a little." She Immediately she told me: I need to change you because the person who is there must understand commands in case of emergency (which is understandable). What is not understandable is the negative attitude with which she treated me. As if I had done something wrong. This happened in front of all the passengers.

My experience with Frontier: Our family of four arrived at MCO at around the standard two hours before departure and checked in one bag. The security checkpoints power WENT OUT for about half hour and it took us much longer to get through. By the time our family reached the gate, it was closed. Not only did Frontier not take into account the delay through security, the flight left EARLY by their own admission!!

This airline is very deceiving with the charges especially for luggage. There is no longer any way to get help for the consumer in a reasonable way or time. No phone number, no agents that can make any changes. The online check in is not upfront about the fee system. While choosing my luggage to pay for, a button popped up saying save over $300 by clicking here and bundle your luggage. I ended up being $330 more. I tried to check in with the agent at check in and she said there is nothing she could do. I asked at the ticket counter after getting off the plane and they said there is nothing they could do and to ask for a refund at the online chat with Frontier. I have spent 1.5 hours with online chat and they say there is nothing they can do after the flight. Flying with Frontier feels like getting scammed by a major airline. They show cheap flights and then end up being more expensive with the worst flying experience and horrible customer service.

I was sucked in by the low fare, even though my previous experience with Frontier was horrendous. Never again. This time I mean it. Customer service, fees, everything - zero stars...no, negative stars.

We purchased our seats ahead of time. A crew member was running late so the plane was delayed for 1 1/2 hour. Finally we got in the plane. Put our belongings away and sat down. A few minutes later without any explanation a crew member tells us to move. We were placed in a very uncomfortable seats. We asked the guy if we could move and he was rude and obnoxious. He needs to be retained. Flight # 1038 11/24/23.

The customer service is absolutely terrible and rude. We flew a Frontier with brand new luggage less than a year old and frontier damaged the bag so bad on the return flight it was completely unzipped and our clothes were hanging out when it came off the carousel. I reached out to them and they were so rude, unwilling to help at all, they said it was normal wear and tear - normal wear and tear doesn’t happen the second time a bag is taken on a trip when it’s less than a year old.

I had a flight today with Frontier and I arrived early than expected. I was told that I should have done my check in on their app the app, added fees that I didn't want or need and when I talked to the agent upon check in I was told that they couldn't remove the charges and I would have to pay them or I couldn't get my ticket. The app added a Carry on bag that I didn't have and the agent was really nice. She did everything she could to help me get the n the plane. She did tell me that my bag wasn't a personal item and I would have to pay for it so I went back home and changed my bag and by the time I got back to the airport I had ten minutes before I could complete my check in.

I booked 13 days in advance for a one way ticket for the week of Thanksgiving. I got to the airport 2 hours before my flight, went to the check in counter with my confirmation code and was told that it was too late to check in. That I had to stand in another line and book another flight. This costed me another $163, $99 for the new flight which didn't leave for another 15 hours, so I spent the night in the airport. Then $63 with the baggage fee to check it in otherwise it would have been $74 to bring it with me on the plane to put in the overhead compartment. As for as the plane ride, they charge for everything, the seats are so tiny and very tight. They don't recline either at all. Very uncomfortable!

I never review but this airline is AWFUL. The process seating baggage Soviet Style bureaucracy. Absent minded staff and lost. Run don’t buy. The seating technology doesn’t work. No matter if you book together you will not be seated together. It’s 45 minutes of passages switching and begging to swap seats to sit together. Bad, awful miserable. Demeaning g to see people putting layers of clothing to avoid the 65.00 carry on charge. GOD bless American Airlines.

The fare rate was good, to fly. To bring the things you need for your trip? Not good! $68 for a backpack or small suitcase? $23-45 to choose a seat. No beverage service unless you are paying for your drink. A lady on my flight had to “order” water because they don’t do a beverage service. The seats on their brand new plane were like recycled milk carton yard furniture. They spent 20 minutes talking about how good of an airline they were and ended the spiel with an advertisement to get their credit card. The crew was nice, but the counter lady in Minneapolis seemed like she didn’t want to be there and her only role was to say which group to board and monitor bag sizes so you could pay. The guy who scanned tickets was dressed like ground crew. One of the flight attendants looked like she didn’t comb her hair that day. Like she got out of bed and threw it in a clip. They were all nice, friendly and helpful.

Bring extra money!!! Don’t ask anyone for help or it will cost you $25.00. They yell at you to get out of line and ticket your own bag, no joke it’s $25.00 to check in each time. If you need help you can’t say anything because they will get you kicked off the plane for being unruly. 4 dollars for a water, you have to pay that for coffee too. Everyone was so confused and frustrated, along with me.

DEN-MKE-DEN- Paid for checked in bag, was at drop off counter exactly an hour before, the employee refused to check-in my bag, sending to gate check-in, which charged me another $25 to check-in the bag. Even after paying additional $25 at the gate charged as gate check-in service fees, still they didn't take care of the luggage and asked me to drop at plane gate at the end of the bridge. Charging extra money to simply printing the luggage tag, for which I have already paid earlier. Staff is very rude and their announcements in the plan reflects the arrogance of their staff.

We 4 (2 Adults and 2 Kids) travelling from Orlando to NJ back home. We have been trying to check in system way before the departure 6-8 hours prior. They gave 2 separate reservation not sure why. System allowed us to check-in 3 passengers reservation but not 1 PASSENGER reservation when trying to do at the same time.. maybe couple of minutes of interval.. We have been trying to check in 6 hours prior to departure since morning and continuously tried and were getting server errors. Reached airport and no customer service addressed the check-in issue, so no boarding pass. I decided to stay back and work with Frontier staff and asked my family to go ahead. They went thru the security and reached there will before the closing time but staff denied my family to on-board the flight who were there at the gate at 2:00 pm. Well before boarding closing time 2:08 pm and flight take off time was at 2:23 pm.

My brother sent my mother via frontier round trip on Frontier from Dtw to Phx and back. First flight had plastic seats. Flight home had a pervert and was overly crowded. She got to Dtw and discovered her luggage was also missing. Their solution is scan a qr code that's on the back of a cardboard cutout on the floor and the live person who responds takes 5 mins to send each message. No baggage claim office there. Nothing. Very rude personnel and very uncomfortable flight. Baggage made its way back the next night and a random person whose luggage was apparently also missing from that flight found my mom's luggage and called us. Insane.

Fly into Atlanta from rude check-in agents out of Cincinnati, gate reps don’t know what to do??? International flights require an actual passport class to board plane. They did not know anything. Started threatening that they would close the doors if we could not get on plane in 5 minutes. Stand in this line, to the left, to the right, no single file, no board is you checked in today, who went through customs, more threats! Then we get on the plane, people had to pee and one of the flight attendants said as she walked down the aisle wagging her finger, “Not on my watch." They don’t! Oh no no no! They were snippy, wanted a fortune for water and was the worst flight ever. If you think you will save money, think again! By the time you add up all the fees, punishments, fines and extra charges like clean air you could have bought a first-class ticket on Delta!!!!

Canceled flight without reason, rescheduled for next morning, canceled that one bc the crew didn’t show up. Honestly, if a crew can’t show up to work maybe I wouldn’t trust them to fly a plane. Rescheduled flight again this time with a layover (we originally had a direct flight) in Atlanta from midnight to 6am (nothing open in the airport) finally got to destination and lost 2.5 days of our 5 day vacation. Our last vacation before our son went to college.

Bought insurance to cover any flight changes due to hospitalization of close family member. Had to pay difference in flight cost, fees, and the checked in bags were higher than the original flight. We had to pay over $500 to change the flights, in hopes that we may get some sort of refund, if we have a qualified reason to book a different return flight. Also the past two times flying with Frontier we paid for seat upgrades only to be given standard seats. They are advertising low price tickets, only to charge more for baggage seating, and “non insurance.” This Airline should have their licenses revoked. Pay more for the major airlines, and stay away from Frontier.

This is the worst airline, company, business, whatever they consider to be is the worst. No humanity, pure scam, no customer service at all, cheap but out of class and I really don’t know how they are still flying and disrespecting people like they do. They are an insult for the aircraft and airlines business. They should be out of business by now.

In the past 6 flights we had with Frontier, we have been assigned separate seats even though we have booked them together. I understand the policy to charge for a seat but as I understood it, it was for better seat assignments not to seat together as a couple that booked tickets at the same time. As I looked around, I noticed that it happened to as many as 6 or 7 other couples in one of the flights. The agent at the counter are always a hit or miss with their desire to help us with the seats and most times tell us we have to pay the fee to sit together, leaving us with the seat shuffle once in the aircraft. We paid a membership with Frontier for discounts DEN and that we have gotten but this new problems with seats assignments is really getting aggravating.

Worse experience of my life traveling with this Frontier Airlines from Cancun. We had a great anniversary trip till the day we’re suppose to fly home which unfortunately did not happen. Here begin the story of the nightmare. We arrived to the airport 3.5 hours prior to take off. We went to the airport lounge to wait for the flight. We left the lounge with plenty time prior to flight leaving and once we got to the gate the ticket agents said they wouldn’t let us on even though we had another 20 plus min before they take off. Instead they told us because they boarded early and we weren’t there they were looking for our luggage to remove it from the plane (doing this wasted more time than letting us on the flight). I then asked what will happen? How do we get home since at the time we had nowhere to go or stay. All the ticket agents would say is, "Sorry. Nothing I can do. Please go to immigration."