Frontier Airlines Reviews

I tried Frontier, one and done. Arriving plane was late. Departure was delayed, delayed again, finally boarded, delayed again, told to off board, flight canceled. I wasted 6 hours at the airport. Pilot told us it was a company decision not to fly.

I recently had a deeply troubling experience with Frontier Airlines, an incident that led me to delve deeper into the company's history and business practices. What I discovered was shocking. It appears that my experience was not unique; rather, it is part of a long-standing pattern of customer mistreatment and fraud by this airline. Countless stories echo my own - missed and cancelled flights without proper compensation or recourse, excessive fees, penalties imposed without justification or explanation. These are not isolated incidents but seem to be part of the fabric of Frontier Airlines' business model. We live in an era where big businesses often overlook their most valuable asset - their customers. This petition aims to change that narrative starting with Frontier Airlines. We demand better business practices from this company – fair treatment for all customers should be non-negotiable. Join us in standing up against corporate disregard for customer rights and welfare by signing this petition today! **

My husband, brother, daughter, and I were all booked on the same flight to fly to Florida to see our grandmother. 2 days before our flight was due to depart our grandmother passed unexpectedly. Frontier was far less than accommodating. Offering $186 future airline credit (valid for 90 days) out of almost $700 spent on these tickets. We could not simply change the dates due to the departing flight being so close and not knowing the exact date of funeral arrangements and the funeral being in an entirely different part of the country. We were met over and over with 'as an airline company our policy is'... it's just baffling to me that they have such little compassion and empathy in such a time of tragedy for a family. Other airlines such as Southwest and even Allegiant have been FAR more accommodating in far less of a crisis as death in the family.

Frontier canceled my second portion of the flight and did not help me to get to my destination point. Also they did not refund the canceled portion of my flight I had to buy second ticket to get there. I strongly recommend to stay far away from this pathetic company.

My $50-advertised RT ticket was not $50. It was $167 upfront. Not nice. My flight was canceled at the last minute, and then the new flight (which got me up at 3 a.m.) was delayed twice for a total 23-hour late departure on a weekend trip. After the cancellation, I discovered Frontier Airlines does not have humans handling customer service. After trial and error and 45 minutes spent with a chat bot, I rebooked another flight. At Frontier, when you buy a plane ticket, a SEAT IS NOT INCLUDED. I guess they expected me to hold onto the wings. I didn’t know this until check-in when they added to my bill. At this point, it was too late to cancel my trip. They also charged $70 to bring a carry-on. Now my cost was over $360.

TERRIBLE!!! I hate this airlines. I flew from Miami to Puerto Rico and they charged from my check bag $104 and the return $ 79 with the same check bag. Also they charged $ 25 dollars of my HANDICAP partner border pass and $ 25 of mine. I ask for help with wheel chair and they said that they didn't have employees for that. We got helped from a passenger. they charge for everything and does NOT have good service. I will never travel with them again and I don't recommend traveling with them. I will never travel again with this company again.

We got here 1 hour & 1/2 earlier and when we got to the front desk they told us it was too late and make me pay $300 more to book us in the next plane. The plane was getting boarded 1 hr after I bought tickets.

I arrived at the airport on time, turned in my rental car made it through TSA. Bordered my flight. I was trying to see if I could move to a section that was not crowded with 3 people so I said I wasn't feeling well. The stewardess ask me was I ok, I said and went to sit back down in my original seat. Next thing I know a young ** supervisor approached me, asked me was I intoxicated. I told her NO that I was not intoxicated. She then asked me to come off the flight to speak with her outside. I was confused and repeated that I was fine.

Where to start. My wife and I booked a flight to Little Rock for my best friend’s funeral. We were extremely early. Checked in our bag and waited by the gate for hours. The flight was delayed multiple times which is understandable as things happen. They then switched the gate multiple times and in the miscommunication if there was any communication at all, we missed our flight. Even the information desk and boards could not keep up with the correct information.

This is my first time flying Frontier, absolutely HORRIBLE experience. $100 for checked luggage before TSA. No carry in or it’s $100 at the gate. They will make you miss your flight if your “personal item” is too big. Gate agents are rude. Plane is uncomfortable. It gives spirit airlines vibes. Never again.

Was suppose be my first flight. They switch doors, did not inform me, did not look up info Frontier ticket desk, threaten to call the security on me for being ** man and asking speak to a manager and told me they would shut the line down. I will not recommend this airlines or DFW airport in Grapevine Texas to anyone especially if this is your first time flying. Very awful experience. 0 stars.

I have NEVER had a worse experience with an airline. The flight was delayed three hours, and then without first asking if anyone was willing to give up their seat, kicked me and several others off the plane. The whole flight was cancelled 20 minutes later. At no point could I get a hold of customer service, and there were no gate agents to speak to. I spent a day at the airport trying to get onto another flight. Ultimately, the only flight available was two full days later, meaning I would have only had one day in San Juan. Frontier Airlines ruined my vacation, I will never be flying this airline again.

Check in baggage for less than 20 lbs is $ 59.00 + tax, round trip $ $160.00 due to taxes. Carry on cost even more, $65.00 plus taxes. Do not fly Frontier Airlines! Surprised they don’t charge you to use the toilet.

Do not fly this airline. I am writing in regards to their customer service. There is no live person. You will have to chat via text messages to resolve any issues. And this too via WhatsApp. I spent an hour texting when a simple 5 min call would have resolved any issues. Also, if you have no chance but to fly with them, purchase every insurance available. They will gouge you.

When checking in online this airline had my 2 year old niece sitting by herself.. 10 rows back. While my mom, sister and myself all had seats next to each other. So, I had to switch seats with my niece. The person I talked to said we would have no problem adding my niece to our flight and that we would all be together. Well that was a lie. Also your bag “policy” is a joke. Making people pay $100 for a personal item as a carry on when their bag FIT in the personal item.

We recently lost 1 night and almost 2 days at our resort due to late cancellation. And they are not willing to reimburse us at all for the lost time. Our flight was supposed to leave Sunday morning, and they keep giving us false hope by delaying an hour or 2 until 3pm when we finally boarding only to be deboarded after being in the plane for over an hour. Then being told new departure time was 6pm, at 6:30 finding out flight was cancelled. At that point we had no option to find a different flight. We ended up having to spend the night at a hotel as flight got rescheduled to next morning, which also ended up being delayed about 2 due to having pilots fetch plane from hangar. Speaking with customer relations, they are not at all trying to help with lost time at resort. At the end they are willing to cover most of the hotel we had to get, but not all of it. I would recommend paying a bit more and going with different Airline.

My sisters and I were flying Frontier Airline on 27th of February, it was terrible, this man they would not let on the plane because of his bag, (at the entrance to plane) said if he doesn’t pay $100.00 dollars he can’t get on, he was Very Stressed, already paid for All the extras this airline charges and had no money left to get home. My sister paid the $100.00 for him… instead of giving this elderly man a break, very rude to him, they had No Compassion at all. So So Said. This Airline Is the Worst airline I have ever been on….I will Never fly Frontier Airlines again. Nor will my siblings and probably that elderly man…. It’s so sad that some people have no compassion for others....

I'm deeply dismayed by the shocking treatment we endured from Frontier Airlines in Salt Lake City. In all my years of traveling, I've never encountered such appalling customer service. It all began with a simple inquiry about an excessive additional baggage fee. Instead of a polite explanation, we're met with hostility and disbelief from the staff. To our disbelief, we're pressured into paying an extra $100, falsely led to believe it would secure our place on the flight. This marked the beginning of a nightmare. After making the payment, we're abruptly informed that we're not allowed to board due to our 'persistent questioning' about the fees. This arbitrary decision left us shocked and distressed. Adding insult to injury, Frontier made baseless accusations of aggression and even summoned security to intimidate us. Fortunately, the airport personnel, showing more sense than Frontier, attempted to help mediate. Despite their efforts, we're heartlessly denied boarding without any valid explanation.

Frontier Airlines used my credit card without my authorization and put on 153.98 dollars. I can't seem to get them to refund the stolen money. They are a company run by crooks from the top down. I hope you don't have anything to do with this company of crooks.

Booking with Frontier Airlines for a family trip to Cancun turned out to be an absolute nightmare. Initially, we thought two checked bags would suffice for our family of five. However, as departure day approached, we realized another bag was necessary. Trying to purchase this additional checked bag online became the first in a series of frustrating failures due to persistent errors stating “passenger details are missing,” both on the browser and the mobile app. Attempts to rectify this through the app only led to more confusion and, ultimately, unintended charges.

I have made excuses for Frontier for quite some time. In regards to Frontier, you get what you pay for. The only thing lower than the fares are their standards. They do not communicate when problems arise. Multiple delays. On a return flight from Puerto Rico, the wrong-sized plane arrived all together. Passengers were disembarked, and multiple passengers had been assigned the same seat. After half the plane was unloaded, Reps refused to give any explanation of what was happening, leaving passengers confused and stressed.

They don't have a person you can talk to when there's a problem. My account is messed up where I can't log in. I have a flight next week and I don't know if I'll even be able to check in. I've been on Seven different chats with them and there's been no resolution.

I booked my flight, paid for my bags later when checking in.. one carry and two checked bags cost over $230.. complete rip off.. When selecting a seat it is not clear That a seat does not need to be selected.. No seat selected is free.. Extras cost me almost 3 times the cost of the flight.. Absolute rip off.

2 years ago I flew to new york. On my way back they canceled the flight twice and I needed to spend 2 more nights there, but I thought things happen for a reason! Today I flew again and when I got to the counter almost ready to aboard the Manager told me to measure my bag and didn't fit in the metallic bag, so I ask him if I could carry my computer in my hand (I didn't have a case for it) so I tried again my personal bag and it fit !! And he told me that I needed to pay $99 anyway because I had the computer in my hand and that counted as a personal item! Very bad attitude! And you thought that spirit was bad!! If you can spend a few more $$$" DON'T FLY FRONTIER! FIRST TIME SHAME ON THE AIRLINE. 2ND TIME SHAME ON ME! TRY JET BLUE. EVEN SPIRIT IS BETTER!...IMAGINE!!

Frontier canceled my flight from Orlando to Puerto Rico one hour before boarding. No explanation no notification no employee and the gate to make new arrangements or book another flight. Had to run across vthe airport and get a way more expensive flight with JetBlue. Frontier has no costumer service except an automated message system that has limited access to what it can help you with. This is a constant issue with this airline about 95 % of the time. Customer satisfaction is not their primary concern. They also try to give you a voucher for certain amount and it only covers the airfare which is about 10% of the cost of the ticket. Most of the charges are between taxes and extra fees that this airline charges. I would not recommend this airline to anybody that wants to get on time to their destination or that wants to get anywhere. Please book your flight with anybody else even if it’s a few dollars more. It will be worth it.

Absolutely the worst customer service ever. They force you to use a "Live chat" that is anything but live. Good luck speaking or even tying to a real human being. How can a business like this even operate with ZERO customer support? I flew once, and will NEVER fly again just based on this. The flight itself wasn't bad, but how can you put faith in any company to ever do right if they have ZERO customer support? They don't have one single phone number listed other than "data breaches" as required by law, but, the voice recorder says they'll get back to you in 30 days. What a joke! I NEVER do this, so that is how upset I am. HORRIBLE.

The baggage pricing online on Frontier's website kept changing. Also, Frontier's baggage prices don't match up between their App and their website. Thus, a passenger who wants to add baggage must go back and forth between the website and the app for the best price. To make matters worse, Frontier Airlines have no live representative customer service dept to speak with. No valid phone numbers. The only way to talk to anyone is by way of an online chat or text.

So many mechanical issues and horrible customer service. Always late. Their check in process is horrible. They make you pay for EVERTHING. Lowered the weight allowed from 50 pounds to 40 pounds. You are responsible for putting tags in your luggage. Joke of an airline.

Tempting with GoWild pass ($1,999/yr) but not even a penny worth at all because Frontier takes a lot more advantages over additional fees. Frontier can hostage for paying more fees than the GoWild pass, not offering to book the ticket for GoWild options although there are more than half of the empty seats! Not worth to buy the GoWild pass! It ends paying much more than other airlines.

Frontier tried to trick/mislead you to pay for carry-on bags, actually the first carry-on is FREE. When I realized it's tricky asking for refund, they only gave credits, and I spent 4hr tried to use this credit. They blocked it from website, assistant are passive-aggressive not making you to use these.

I had a personal item getting onto my flight and the agent said to put it in the box and make sure it fit. It did fit and she said it was not OK and that I had to pay $99 or I could not get on my flight. She was rude and insisted that it did not fit. I took a picture of it and you cannot see the bag above the box. It’s almost impossible to get a hold of anyone and then they told me they could not refund the money even though I could prove I was correct.

So the kiosk was not working to print out our own tags. The desk had to do this for us and then charged us $25 per piece of bags. This is ridiculous. Baggage tags should be included with the price of the airline tickets. Way to nickel and dime customers.

WARNING! Frontier Airlines is the shadiest airline I've ever dealt with in my 65 years of flying! I booked a flight and paid it in full for what their website said it cost. I printed it all out. Then I just looked at my trip in my account and they had ADDED $294.82 to my costs. I did not change one thing from the original booking, they just added it. They have no customer service you can call and I sent emails with no response and I sent a DM in Messenger and the Frontier rep Jen said there was nothing she could do. First she tried to say I made a change but I promise you, that never happened, my printout from the day I booked it proves I didn't. I will never ever deal with this airline again and if you're smart, you won't either.

I have flown with Frontier almost exclusively just about every time I have flown in the last 2 years. I have always been happy with the price and timing of the flights I needed. Up until now I have had very little issues. For both of my flights they split me and my daughter up. We bought the tickets together and we couldn’t be seated together? Of course to be together I had to pay to select the seats. When I arrived at the airport I did the self service check in and tagged my daughter’s field hockey goalie bag. When I went to the bag drop they told me it was overweight, it always is. Sporting equipment is not light. The lady looked at me and said that will be $125, I responded to her that I had already paid for my bag prior to coming. She said I had to pay the overweight fee. I have never had to pay that. I didn’t pay it on my way down 4 days ago. I mentioned to her that they always waive the overweight fee for sporting equipment.

The plane was hours late. They did not notify me that is was going to be hours late until about 1 hour before we were to board. I paid an additional $30 for select seating which I was not provided. The flight attendants were very rude when I inquired about this. The guy next to me also paid extra and received a regular seat. I fly frequently. I always assumed spirit was the worst but I was wrong. Do not fly Frontier. After you pay for baggage and all necessary add ons, it's not even cheaper. I will never fly Frontier again. I recommend you find another company. You will regret choosing frontier.

Our flight was cancelled and we were required to stay overnight in Tampa. I requested a hotel voucher. Myself, my wife, and my two adult sons were traveling together. Frontier booked us an awful hotel room with two beds. The room cost $109. I asked for two rooms instead of one. The rep told me that was impossible, but she said she would give me food vouchers. She gave me $240 in food vouchers that could only be used for breakfast at the Tampa airport. Obviously, we gave the vouchers to families with kids - but the whole thing was idiotic. They charge ridiculous prices for bags and are not affiliated with any large air carriers, so if your flight is delayed, you are at their mercy. Beware.

Frontier Airlines overcharge our account 3 times for the monthly wild pass in both of the account. Bank said it seems like fraudulent transaction so We got part of the money back and bank send us a new bank card. I also need to do it with my other account. This happened in one month 6 times. So our story with the most terrible Airline Frontier. We went past the security, with our tickets and boarding passes so all seems ok! Then when we arrived at the gate the lovely Frontier agent said she will have to accommodate us in different seat and we didn’t have any issue with it. Then she came back and said she only have one seat available. To then finally said we can’t flight. We must catch another flight.

This is the worst airline I've ever dealt with and I've flown with many over the years. They bombard you with hidden fees and flights are delayed constantly! Do yourself a favor and never fly with Frontier. Ever.

I've been a United Airlines fan for years, but recently got hooked into Frontier because of needing to fly DEN to STL for a year. I made the mistake of signing up for their credit card. Similar to their flights, it looked like an amazing deal. After a few months of winding through the Frontier AL maze of add-on charges and loopholes and restrictions, and never getting the miles from the credit card (with mafioso interest rate), then comparing the actual cost for a flight with United AL (which makes everything so simple and easy and clear and fair) it turns out the cost is only a bit higher with United AL. And I get to keep my sanity. And I'm shutting down the Frontier mafioso interest rate credit card that never gave me the miles it promised. I like life without feeling scammed. And I'm willing to pay a bit more for that. Thank you United AL.

Our flight from San Francisco to Salt Lake City got delayed 4 hours making us miss the connecting flight and getting stuck in Phoenix. The issue was with the wiring at the cockpit and this is a pretty worrying issue for this airline.

Flight was delayed and they PROACTIVELY offered a $10 food voucher. I’m the firm of a credit to the card used to purchase the flight. Of course, it was a lie and a fraud. No credit was applied and customer support is COMPLETELY useless. First and LAST time using Frontier. And the app does NOT work, at all.

They have no customer number to speak with a person. Their bot is awful and takes forever to get to a resolution specialist and when you do, you still don't get anywhere. Their prices for baggage are horrible horrible horrible. If it wasn't for needing to fly out in a few days and spending $150 on baggage (1 carry-on and 1 check-in) I would've bought a different airline ticket. My advice, avoid this airline at all costs!

Unfortunately, no one tells you the cost of bags when you book through a third party like Expedia. So disappointed in Frontier. It used to be a great airline—but now your carry-on bag is more than a checked bag. And you have to pay extra to sit by your travel companion. These seats come at a major price as well. Find another way. This isn’t it. It’s a racket.

My plane details did not arrive prior to leaving for airport. The flight changed twice and took 2-3 hours to get anyone to help get on a different flight. They left me wandering around looking for someone in a white shirt who was also wandering around from Frontier Airlines to help to fix my issue. Bottom line. I could have got a flight elsewhere to meet my needs on time if they had good customer service.

This is the first and last time we’ll ever take Frontier. We took this flight only because our previous one was canceled. Both airports were somewhat out of the way which is inconvenient but we took what we could get. When buying the tickets, we thought it was ridiculous to be charged $100 extra for a bag over 40 lbs but we went ahead anyway.

I am a disabled person who is displeased with this airline. Their customer service at the ticket counter are rude in Ohare and Midway airports. I paid for two tickets and they were not giving out any information on the flight. Talking among themselves one of the maintenance guys said they were having problems with the plane that we were going to fly out on. The pilot said he didn't feel comfortable flying the plane yet they were pushing him to fly the plane with gas leaking and other engine problems. This airline cares only about money, not their customers. This airline needs to not service the public at all. Their planes are not safe.

They purposely charge well below every other airline to lure people in to thinking they are the cheapest but once you have the ticket and come to check in that’s when fees start to pile on and not make sense. Literally, they charge you to speak with or check in with a rep for your flight, they are actively looking for any 1lb or 1 inch size difference in your bags so they can tax you an extra $100 for any little thing. I was a fan of the low prices but after watching them charge extra fees to 2 out of 3 passengers on my last flight it disgusts me that they are playing with people who are literally looking for a cheap deal and then taxing them before they jump on the flight where they have no choice but to pay or lose their flight. Many frustrated passengers. I had to pay an extra $200. I would’ve gotten it cheaper at another flight, after you do the math it don’t make sense. Very bad business.

Pilot didn't show for 1st flight. Left 1 1/2 hours late. Missed connection flight. Passed off to 3 gate agents at connection, all super rude. Nobody wants to help or care. Even with flight insurance, they have no answers. Save your sanity & NEVER fly Frontier.

Horrible customer service! They scamming people to pay for extra bag! After I come through on the first flight, on the connecting flight is when they scammed me into paying $100 for my purse! Never again.

Flight 4886 from Detroit, MI to Phoenix AZ. The flight got delayed due to snow storm. Understandable. I wanted to cancel my ticket and get reservation credit because the following bookings of rental car and hotel were getting delayed. The original departure time was 6-41pm. But the new departure time was given to be 9-30pm which was 11 minutes before the 3hr mark for free cancellation and getting full refund. We boarded the flight all set for departure at 9-30pm and they made us sit in the flight. It is 10-45 now, 1.5 hrs since boarding and flight hasn’t taken off. This is ridiculousness and cruelty to the core. Just to avoid cancellations they set new departure time to 10mins before 3 hr mark and made us sit in the plane: Also received an email at 9-54pm saying that new departure time is 9-45pm. Another ridiculous tact. No concern for passengers. I don't know when the flight will take off. Still sitting in the plane.

One issue after another with Frontier! Was supposed to take off from Hartford to Orlando at 8:50 pm. The flight was delayed so we didn't board until 10. A snowstorm had just started and all the other flights got cancled. Then they said there was an issue with some equipment they had to fix. Then they said they loaded the luggage incorrectly and had to fix that. The whole time the storm is getting worse. We finally proceeded to have the plane de-iced and were told we were going to take off at 11:30. After waiting 15 more minutes they said the de-icing didn't work and we may have to do it again or return to the gate. More waiting. We were finally told we would be heading back to the gate but they didn't know if the flight would be canceled or delayed. Finally at 11:55pm, we started back to the gate. Traveling with a pooch and child, this was not a pleasant experience. Will not use Frontier again.

Flying from Maine Portland to Houston via Orlando flight delay 3 hours due to overbooked flight and as pilot and agents state unsafe conditions of too many passengers +14 plus stranded at the airport to fix airline's mistake, missing work.

We bought "exit row" because my mother had hip replacement and my dad is very tall. When they got in the plane the seats were not in the exit row because they switched planes and the seat configuration changed. They asked the flight attendants (2 of them) and the customer service representative on duty to please change them to the exit row even if they were not the assigned numbers in the boarding passes.

My brother died, had to take Frontier for first time and last time. I’ve never seen such horrible service in my life. They should be shut down immediately. Nothing went right and I’m an elder waited a very long time for wheelchair service. Everything done by kiosk so why are employees there, they do nothing but take your money.

I unintentionally booked my return flights with Frontier Airlines, and I heard rumors about their flights being rougher than other airlines, but I was impressed with the pilot's flying skills today from Ontario to Denver #1500 and from Denver to Pensacola #2712. The staff wasted no time getting us to our destination safely. For people who complain about uncomfortable seating, bring 2 tennis balls with you and sit on them when you feel the need. My LMT told me about tennis balls before my flights and they helped tremendously!

Terrible airline. Save yourself time and don’t fly with them. They’re rude, bad and stupid. They always overbook the flight and end up not letting everyone on the plane and then they charged hundred dollars rebooking ticket fee.

First time used Frontier in December 2023. I enrolled for Discount Den, then I booked flight from ATL to MIA. I also purchased a checked luggage >40 and 50 pounds for $75 one way, $150 round trip. I got into the airport and to my surprise, I was told that I must purchase the default checked baggage for $63 one way that allows upto 40 pounds before the above purchased checked baggage can be applied. Question: Why did the website allowed me to purchase >40 pound checked bag purchase if <=40 pound bag purchase is a MUST?

Find another airline. Our first time flying with Frontier and it will be the last. Our empathy for the staff - the practices to charge you for luggage is exhaustive. We paid $79 for luggage on a direct flight and to return we were charged an addt'l $245 to board, and the connecting flight they tried to charge again. The staff members were nice but not happy about the practices of the airline...thievery. Fly a major airline for peace of mind.

Frontier Airlines is the worst airline I’ve ever flown. I’ve flown Continental, American, Alaska, Spirit, Southwest, and many other domestic and international airlines. This is the worst one by far. They charge you for everything. Including basic needs like water. I wouldn’t be surprised if they started charging passengers to use the restroom, or even for oxygen. On Christmas day, they made my 6-year-old pay $100 for a 1-pound bag because the wheels were 1/4-inch too big. That’s just the tip of the iceberg. I will never fly with them again. Ever.

I bought the fall and winter Go Wild pass. Since I had this pass I have been on four trips already. I had not one bad experience with this company. The issues I did have I had to use whatsapp app but they did handle it and handled it fast. Use the app and you will not have any issues with this company. I now have the annual pass.

Bag fees are insane. $72 or more for a checked bag. At the end I paid more than other airlines. That is $150 more. Also they are really looking for a personal item to be a bit oversized to charge as carryon. Won’t use this airline ever again.

Frontier is the worst airline....actually worst company/business that is somehow still in business. I could go on and on....but this week alone...My mother and sister had a 9 hour delay but were constantly told they would be boarding so naturally stayed...now another family member already with a 5 hour delay and no updates....boarded the plane...unboarded...DO NOT FLY FRONTIER! Employees are rude and unprofessional. We gave Frontier many chances and wasted soo much time and money.

Frontier Airlines' app is a frustrating experience, reflecting the airline's overall lackluster service. My recent flight cancellation left me stranded without assistance, highlighting the app's uselessness. Attempting to contact customer service proved futile, as there's no reachable telephone number. Frontier Airlines sets a new standard for disappointment and incompetence.

I bought tickets in August of this year. They have changed my flight from a direct flight to flights up to six hours in layover. Now we are flying home and they have delayed our flight again. And no one knows how long it will be delayed. I will pay the extra to fly a better airline.

Do not use this airlines. So expensive in the end. Checked baggage is expensive as is, but our luggage was 1 lb overweight, when asked how much more, it was going to be $99.00. Also, went to the Frontier Agent at the airport and asked if I could check luggage in there. Asked how much to check in luggage and print out boarding passes there with the agent and was quoted $25.00, so I looked at my bank account and was charged $50.00 (for 1 checked bag and 2 boarding passes).

Stay away from this airline. Please try to pay the extra $20 - $50 and get on a different airline. They ambush you with fees and their customer service is terrible, the worst I've ever seen. Our flight delayed for 3 hours and then after 4hrs we were told that the flight got canceled however online it was still saying that the flight would still leave. There was no one to talk to - the gate agent was terrible. They are all shady - stay away.

They make you print your own luggage tags or charge you $20 even though you have to check them in. Charge you for a 2nd carry-on. Be prepared to pay at least 10 for a snack & drink. @John ** you can't check luggage until 2 hours before.

I received an email and text 5 hours before my flight that it was delayed 3 hours. I contacted chat customer service and was flight left at 5:15pm instead of 2:44pm. I have screen shots of this conversation. Then an hour and 40 before my original departure time I received a message that my flight was leaving at its original time. I am over 40 minutes from the airport and my ride lives 40 minutes from me. I paid the premium to fly on the day after Christmas. Now I've been rebooked until tomorrow. If leaving tomorrow were an option I could have saved $300 on my ticket purchase. They have no customer service number, if I did business like this I wouldn't either.

I am writing this not because of all the trouble they have caused me over the past 6 years or so but just because their price gouging is getting ridiculous. They charge you to talk to someone at the front desk of the airport, they charge you a crazy amount for bags. Carry ons cost more than checked bags. More than double a checked bag at every other airline lol. You have to pay for literal water. I am shocked I don't have to pay to breathe air and poop on their planes. There is a reason their ratings are so low. I used to love the low air fares but now they charge you for every little damn thing and that greed is going to burn this company to the ground. It's greed or just horrible decision making by the big wigs at the round table. I'm seriously so confused how anyone can make decisions like this and think it's good for their company. How do people like this get jobs lol.

We waited almost 2 hours for our bags in Denver after leaving Houston 1 hour late. This isn’t a new system! Absolutely unacceptable!! Every other airline's personal bag is bigger or we wouldn’t have had to check bags. Lesson learned!

Frontier changed our flight and moved it back 6 hours which would have made us miss our other activity so I had no other option but to cancel the flight. They said they would give me a full refund because this was 100% their fault and then when I get the refund receipt they charged me $115.00 "Carrier interface charge" and a $99.00 "Cancellation/Change fee". A full refund means I get all of the cost returned to me. This is a terrible company as you can see from the other reviews as well. By the time I paid all of their other fees and baggage costs we could have just flown Delta for the same cost. NEVER AGAIN!

No customer service number. Unable to get a hold of live person. Have to go through WhatsApp. Probably the worse airline that I ever seen. You get what you get. Don't recommend booking through them.

Son lives in SLC, and travelling to MSP. We usually go Delta, but Frontier had a better time and price (more on that below). Son sat on tarmack in SLC for 1 1/2 hours due to "communication issues" according to the pilot. He and ten other passengers missed connecting flight in DEN by 5 minutes. Frontier thought it would be a good idea to let that flight leave early, so oh well. Frontier offered nothing, claiming that the delay in SLC was due to weather (contradicted by the pilot), and to make things "good" offered a midnight flight to Orlando, with a 15 hour layover, and flight back to MSP on Tuesday.

I was charged a total of $179 to fly my one checked bag one way from Las Vegas to New Orleans. I had questions to try to get the cheapest possible bag fees with the chat, and was told that it would be $79 total for a one way one bag to fly. When I got to the airport, they charged me an additional $100. They damaged my bag and promised online that they will replace it. That was over a month ago, and every-time I manage to chat with someone, they have no idea of what I am talking about. They split up our seats to have us pay for seats. It is too stressful to try to get your refunds, or any answers period. Peace of mind is princess. I’m on chat now, and have been for a little over an hour. Our bag costed around $250. Fees for it to fly was $179. I strongly do not recommend flying this airline.

I wish they had 0 star. Beware of the Frontier Airline app. Your boarding pass disappears. My flight delayed from 9:50pm to 11:24. I was there on time and my electronic boarding pass on the frontier app disappeared and this isn’t the first time. Finally I make it to my gate at 11:06 well before their 15 cutoff and the gate was closed and my seat given away. The exact quote from the frontier staff at the gate was “11:24 pm departure is an estimate and we can close the gate after flight is full”. Really???? How is that possible that I have an assigned seat and can’t get on because you are overbooked? If you ask too many questions, they threaten to call the security. What a shame. I have seen some shady airlines, but this takes the cake. Beware.

They are a terrible airline that I wouldn’t recommend to anyone. They ambush you with fees and their customer service is terrible. Try to communicate with them was an awful experience as well! You're better off flying on Delta or United Airlines. After they charge you for every little thing “don’t look at the plane they’ll pick your pockets and charge you for looking.” Their flight attendants are rude and act like you're bothering them when you ask for something and you're lucky if they even come back! I’ve have flown on their airlines in the past and wondered why I booked on them again after my experience today! It should be illegal what they charge for a carry-on or to pick a seat that you thought you already paid for!

The worst customer experience I had in my life. I have traveled in multiple countries and airlines but this is the worst for sure. They yell at my wife and kid and want me to stay quiet. When I shout back they say I can't board the flight. God also cannot save this airline. Avoid as much as you can.

They advertise low airfare but by the time you do their add ons, luggage, buy yes your Seats to sit with family. You might as well go with an airline that offers wifi. Complimentary soda/water, etc. You will spend the same amount of money. You will also get upgraded seats and in those other airlines. Never ever again and I fly an average 24 times a year.

Frontier is the WORST airline I have EVER flown and will never EVER fly them again!!! Sure the INITIAL low fair price looks decent but that is BEFORE the added fees. Only one suitcase per passenger and must be under 40 pounds, $90 for any additional suitcases that also has to be under 40 pounds and THEN MORE money if you want a carry on!!! AND refreshments on the flight are not free. $5 for a average plane size cup of beverage and of course no internet availability on the flight. It's absolutely ridiculous and in the end costs you WAY more money. Southwest allows two suitcases and they can be 50 pounds each. Do not fly Frontier's pathetic airline unless you are absolutely desperate for a flight and ready to pay an extreme amount of money for the ability to bring clothes with you like a normal person who travels.

Terrible Frontier Airlines. Your company owes me money as I have a Flight on November 13 to the 20 and your airline cancel my flight and place me in a later flight on the 13th. Then my return was supposed in November 20 you change again my flight to a later terrible flight. I then choose to return the 19 of November and again your airline change the same day my flight without any good options. Terrible customer service. I need the 19 of November to pay same day a new flight with JetBlue that I can prove it and pay for my suitcase. You owe me too the charges for my suitcase to return. Was my first time with your airline and was the worst experience in my life. Please get a manager and check everything. You can see I never returned with your airline. I want my money back for my return flight plus my baggage. Att. Marisol **

I and my daughter had a flight scheduled for 11/17/23 to Puerto Rico. Upon arrival at the airport, we were prevented from using the self-service kiosks to check our luggage. Instead, we, along with dozens of other passengers were instructed to wait in an area adjacent to the check-in counter. At this time, the line at Frontier was longer than TSA and longer than all other carriers combined. Bags must be checked at least 1 hour prior to departure. We were all held until 55 minutes before the flight was scheduled to board. We were then told we could use the kiosk.

It's the worst airline in my life. I flew from Salt Lake to Buffalo with 2 layovers. I supposed to arrive Phoenix at 10:15 but the pilot let us go out from flight at 10:40 even the flight touched down at 10:10. When I reached to the counter, they closed and I missed for my next flight. I waited for 23 hrs for next flight. I already paid 360$ for my baggages since from Salt lake. They already confirmed not to pay at layovers and said can pass with that receipt. But they charged me 260$ extra for my baggages again. I didn't argue with them cuz I'm too tired by waiting for 23 hrs. They charged me with their previous flight delay. When I ask for to get back my extra charged, they ask me to buy credit card lol. The worst flight ever. I can't believe myself that I bought the ticket from them.

I have a charge on my credit card with no explanation about what it's for. I called Frontier's customer service line and they either hang up on me or send me a link to their chat. The chat is a robot that did not have a category for my issue. I looked in my online Frontier account and it did not have a history of what the charge is for. I called my credit card company and they said the only thing they could do is file a fraud case to get the charge deleted. I am planning to fly at least 2 times next year and 2 times the following year. I will never book a flight with Frontier again. Their customer service is a big Zero, because they don't have one.

They don’t give refunds. They call it an enrollment fee. Read the fine print. Study the terms and conditions. It’s not worth it. It benefits them and not you. You have to book 24 hours before departure. Nothing is available before. It’s impossible to use. You basically just give them your money. You still have to pay fees when you book. I wouldn’t recommend it. There are better options that are more accommodating.

Worse airline with no customer service standards! I made a booking for me n my two kids! The price for each ticket was under $100. I didn’t add any extra to the booking! I didn’t add bags or even select seats! The price stayed that way until I hit confirm! Once the booking was confirmed my confirmed total jumped to $584.94. Within that minute I canceled it due to the wrong amount charged! Frontier has confirmed the time stamp for the book was booked at 12:04 and canceled at 12:05 on the same day! I tried to reach out to customer right away but was unsuccessful! This company have no direct number to speak with anyone which is horrible! I called all numbers listed online, and they just hang up on you. I tried to reach out via chat but was just getting system generated messages!

No customer service..agents and stewards are rude... It's all about the money...extra fees are outrageous... You're not saving any money. They will get you one way or the other...seats are not comfortable.

I was on the flight last 11/22 from Philadelphia to San Juan Puerto Rico. Frontier assigned me my seat 25A at the emergency exit. I really didn't know about this new protocol and I have used these seats on other occasions without any problems. That day I was using my headphones and I didn't hear well what the flight attendant was saying. As soon as she made her protocol about the emergency exits we all answered "yes" but she looked at me and said: do you understand English? I answered: "a little." She Immediately she told me: I need to change you because the person who is there must understand commands in case of emergency (which is understandable). What is not understandable is the negative attitude with which she treated me. As if I had done something wrong. This happened in front of all the passengers.

My experience with Frontier: Our family of four arrived at MCO at around the standard two hours before departure and checked in one bag. The security checkpoints power WENT OUT for about half hour and it took us much longer to get through. By the time our family reached the gate, it was closed. Not only did Frontier not take into account the delay through security, the flight left EARLY by their own admission!!

This airline is very deceiving with the charges especially for luggage. There is no longer any way to get help for the consumer in a reasonable way or time. No phone number, no agents that can make any changes. The online check in is not upfront about the fee system. While choosing my luggage to pay for, a button popped up saying save over $300 by clicking here and bundle your luggage. I ended up being $330 more. I tried to check in with the agent at check in and she said there is nothing she could do. I asked at the ticket counter after getting off the plane and they said there is nothing they could do and to ask for a refund at the online chat with Frontier. I have spent 1.5 hours with online chat and they say there is nothing they can do after the flight. Flying with Frontier feels like getting scammed by a major airline. They show cheap flights and then end up being more expensive with the worst flying experience and horrible customer service.

I was sucked in by the low fare, even though my previous experience with Frontier was horrendous. Never again. This time I mean it. Customer service, fees, everything - zero stars...no, negative stars.

We purchased our seats ahead of time. A crew member was running late so the plane was delayed for 1 1/2 hour. Finally we got in the plane. Put our belongings away and sat down. A few minutes later without any explanation a crew member tells us to move. We were placed in a very uncomfortable seats. We asked the guy if we could move and he was rude and obnoxious. He needs to be retained. Flight # 1038 11/24/23.

The customer service is absolutely terrible and rude. We flew a Frontier with brand new luggage less than a year old and frontier damaged the bag so bad on the return flight it was completely unzipped and our clothes were hanging out when it came off the carousel. I reached out to them and they were so rude, unwilling to help at all, they said it was normal wear and tear - normal wear and tear doesn’t happen the second time a bag is taken on a trip when it’s less than a year old.

I had a flight today with Frontier and I arrived early than expected. I was told that I should have done my check in on their app the app, added fees that I didn't want or need and when I talked to the agent upon check in I was told that they couldn't remove the charges and I would have to pay them or I couldn't get my ticket. The app added a Carry on bag that I didn't have and the agent was really nice. She did everything she could to help me get the n the plane. She did tell me that my bag wasn't a personal item and I would have to pay for it so I went back home and changed my bag and by the time I got back to the airport I had ten minutes before I could complete my check in.

I booked 13 days in advance for a one way ticket for the week of Thanksgiving. I got to the airport 2 hours before my flight, went to the check in counter with my confirmation code and was told that it was too late to check in. That I had to stand in another line and book another flight. This costed me another $163, $99 for the new flight which didn't leave for another 15 hours, so I spent the night in the airport. Then $63 with the baggage fee to check it in otherwise it would have been $74 to bring it with me on the plane to put in the overhead compartment. As for as the plane ride, they charge for everything, the seats are so tiny and very tight. They don't recline either at all. Very uncomfortable!

I never review but this airline is AWFUL. The process seating baggage Soviet Style bureaucracy. Absent minded staff and lost. Run don’t buy. The seating technology doesn’t work. No matter if you book together you will not be seated together. It’s 45 minutes of passages switching and begging to swap seats to sit together. Bad, awful miserable. Demeaning g to see people putting layers of clothing to avoid the 65.00 carry on charge. GOD bless American Airlines.

The fare rate was good, to fly. To bring the things you need for your trip? Not good! $68 for a backpack or small suitcase? $23-45 to choose a seat. No beverage service unless you are paying for your drink. A lady on my flight had to “order” water because they don’t do a beverage service. The seats on their brand new plane were like recycled milk carton yard furniture. They spent 20 minutes talking about how good of an airline they were and ended the spiel with an advertisement to get their credit card. The crew was nice, but the counter lady in Minneapolis seemed like she didn’t want to be there and her only role was to say which group to board and monitor bag sizes so you could pay. The guy who scanned tickets was dressed like ground crew. One of the flight attendants looked like she didn’t comb her hair that day. Like she got out of bed and threw it in a clip. They were all nice, friendly and helpful.

Bring extra money!!! Don’t ask anyone for help or it will cost you $25.00. They yell at you to get out of line and ticket your own bag, no joke it’s $25.00 to check in each time. If you need help you can’t say anything because they will get you kicked off the plane for being unruly. 4 dollars for a water, you have to pay that for coffee too. Everyone was so confused and frustrated, along with me.

DEN-MKE-DEN- Paid for checked in bag, was at drop off counter exactly an hour before, the employee refused to check-in my bag, sending to gate check-in, which charged me another $25 to check-in the bag. Even after paying additional $25 at the gate charged as gate check-in service fees, still they didn't take care of the luggage and asked me to drop at plane gate at the end of the bridge. Charging extra money to simply printing the luggage tag, for which I have already paid earlier. Staff is very rude and their announcements in the plan reflects the arrogance of their staff.

We 4 (2 Adults and 2 Kids) travelling from Orlando to NJ back home. We have been trying to check in system way before the departure 6-8 hours prior. They gave 2 separate reservation not sure why. System allowed us to check-in 3 passengers reservation but not 1 PASSENGER reservation when trying to do at the same time.. maybe couple of minutes of interval.. We have been trying to check in 6 hours prior to departure since morning and continuously tried and were getting server errors. Reached airport and no customer service addressed the check-in issue, so no boarding pass. I decided to stay back and work with Frontier staff and asked my family to go ahead. They went thru the security and reached there will before the closing time but staff denied my family to on-board the flight who were there at the gate at 2:00 pm. Well before boarding closing time 2:08 pm and flight take off time was at 2:23 pm.

My brother sent my mother via frontier round trip on Frontier from Dtw to Phx and back. First flight had plastic seats. Flight home had a pervert and was overly crowded. She got to Dtw and discovered her luggage was also missing. Their solution is scan a qr code that's on the back of a cardboard cutout on the floor and the live person who responds takes 5 mins to send each message. No baggage claim office there. Nothing. Very rude personnel and very uncomfortable flight. Baggage made its way back the next night and a random person whose luggage was apparently also missing from that flight found my mom's luggage and called us. Insane.

Fly into Atlanta from rude check-in agents out of Cincinnati, gate reps don’t know what to do??? International flights require an actual passport class to board plane. They did not know anything. Started threatening that they would close the doors if we could not get on plane in 5 minutes. Stand in this line, to the left, to the right, no single file, no board is you checked in today, who went through customs, more threats! Then we get on the plane, people had to pee and one of the flight attendants said as she walked down the aisle wagging her finger, “Not on my watch." They don’t! Oh no no no! They were snippy, wanted a fortune for water and was the worst flight ever. If you think you will save money, think again! By the time you add up all the fees, punishments, fines and extra charges like clean air you could have bought a first-class ticket on Delta!!!!

Canceled flight without reason, rescheduled for next morning, canceled that one bc the crew didn’t show up. Honestly, if a crew can’t show up to work maybe I wouldn’t trust them to fly a plane. Rescheduled flight again this time with a layover (we originally had a direct flight) in Atlanta from midnight to 6am (nothing open in the airport) finally got to destination and lost 2.5 days of our 5 day vacation. Our last vacation before our son went to college.

Bought insurance to cover any flight changes due to hospitalization of close family member. Had to pay difference in flight cost, fees, and the checked in bags were higher than the original flight. We had to pay over $500 to change the flights, in hopes that we may get some sort of refund, if we have a qualified reason to book a different return flight. Also the past two times flying with Frontier we paid for seat upgrades only to be given standard seats. They are advertising low price tickets, only to charge more for baggage seating, and “non insurance.” This Airline should have their licenses revoked. Pay more for the major airlines, and stay away from Frontier.

This is the worst airline, company, business, whatever they consider to be is the worst. No humanity, pure scam, no customer service at all, cheap but out of class and I really don’t know how they are still flying and disrespecting people like they do. They are an insult for the aircraft and airlines business. They should be out of business by now.

In the past 6 flights we had with Frontier, we have been assigned separate seats even though we have booked them together. I understand the policy to charge for a seat but as I understood it, it was for better seat assignments not to seat together as a couple that booked tickets at the same time. As I looked around, I noticed that it happened to as many as 6 or 7 other couples in one of the flights. The agent at the counter are always a hit or miss with their desire to help us with the seats and most times tell us we have to pay the fee to sit together, leaving us with the seat shuffle once in the aircraft. We paid a membership with Frontier for discounts DEN and that we have gotten but this new problems with seats assignments is really getting aggravating.

Worse experience of my life traveling with this Frontier Airlines from Cancun. We had a great anniversary trip till the day we’re suppose to fly home which unfortunately did not happen. Here begin the story of the nightmare. We arrived to the airport 3.5 hours prior to take off. We went to the airport lounge to wait for the flight. We left the lounge with plenty time prior to flight leaving and once we got to the gate the ticket agents said they wouldn’t let us on even though we had another 20 plus min before they take off. Instead they told us because they boarded early and we weren’t there they were looking for our luggage to remove it from the plane (doing this wasted more time than letting us on the flight). I then asked what will happen? How do we get home since at the time we had nowhere to go or stay. All the ticket agents would say is, "Sorry. Nothing I can do. Please go to immigration."

Management needs to address the luggage size and pricing of carry on items because it is absolutely unacceptable what happened to me and many others in this flight. I was able to fly with my backpack/personal item under the seat from Minneapolis to Denver with no problems but upon my return flight I was forced to pay for a carry on bag which cost DOUBLE at the gate ($100) than what it would have cost online ($45) and was the price of the flight ticket ($98) itself!!!! On top of all this, on the departing flight from Minneapolis to Denver, our flight was delayed 1.5 hrs because of weight distribution issues due to the plane being top heavy.

It cost $124 dollars to check a backpack that fit in the carry on measuring basket because I also had a purse. Only one personal item is considered a carry on. I was told to check in at the gate by the women in ticketing only to be charged at the gate again for having an employee help my check in.

Stressful, unprofessional, scam, delayed, charges you for everything. Terrible customer service. Wish they go out of business soon! Please do not travel with this ** airline. My first and last with this terrible airline.

My wife and I purchased GoWild! passes since we have really flexible schedules. We live in Austin, TX. There are absolutely no available flights ever. I've tried time and time again and the only place you can get flights FROM are Denver and Las Vegas, and they are limited. I contacted customer service and after a few canned emails, they just completely stopped responding to me. We spent $500 for a SCAM from Frontier Airlines.

This airline, if it can be called that, left us stranded in Puerto Rico, half hour before our flight was supposed to leave at 10:30 P.M. did not offer food or transportation voucher and offered us a Hotel in an unsafe neighborhood which looked like a haunted house, not to mention unkept! to put it lightly. We had to book a nearby hotel at that time and had to spend an extra $1200.00 between hotel, food and transportation since they rescheduled our flight for the next day at 11:00 pm which left at 1:30 am horrible! Never again! Oh, and it's really not cheap because $63 for a checked bag (40 lbs or under) AND $63 for a carry-on. Then my bag was 6 lbs overweight so I had to pay an ADDITIONAL $75 for a total of $138 to check a bag. Never flying Frontier again.

$63 for a checked bag (40 lbs or under) AND $63 for a carry-on. Then my bag was 6 lbs overweight so I had to pay an ADDITIONAL $75 for a total of $138 to check a bag. Never flying Frontier again. The cheap flight sounds nice but then after all the insane baggage fees, just do fly with Southwest or United where the seats are nicer and more comfortable and ends up being pretty much same price, if not cheaper than this joke.

Employees were rude. Terrible lines caused me to miss a flight. I was 2 hours early to airport. Btw they won’t let you fly standby either. 100$ to Change a flight which in this situation was how much the flight cost to begin with.

I've been flying ever since 2011. From 2011 until 2023, I've probably been on over 100 airplane flights. Out of all those flights across all those years, Frontier Airlines has given me the worst flight experience I've ever had. My flight was around noon, we all boarded the plane and we were good to go. But after 2 hours on the plane waiting to take off, they made everyone evacuate the plane for maintenance. When I got off the plane I immediately went to the desk and asked when we are allowed to get back on the plane. They said they were unsure but they would let me know as soon as they found out.

Flight from Tampa to Dallas, TX on 09/29/2023, board 9:21AM. Had a bathroom emergency and could not use the bathroom, Michelle “attendant” said I would be violating a Federal Law. I asked her, "Do you want me to use it on myself," and she repeated herself. I will NEVER fly Frontier Airlines again. She was so RUDE.

Woke up early with wife and son to make it to Las Vegas airport early to catch our flight. Flight was delayed twice (11:38am to 1:23pm then from 1:23pm to 1:58 causing us to miss out connecting flight in Ontario, CA. at 3:21pm) They were unprofessional and did not make any attempt to accommodate the situation until we spoke to Brittany (Supervisor). She booked us on a direct flight the same night at 11:06pm, causing us to spend the entire day at the Las Vegas airport. My time was wasted and I am losing wages due to this...

Unprofessional from the beginning. They nickel and dime every little thing. Our flight was diverted from Dallas to Houston because the pilots didn’t fuel the plane enough before take off. And all they say is, "Sorry for the inconvenience." Horrible planning and disrespectful hostesses and counter personnel.

Delayed and cancelled flights. It is so frustrating. Worst cancel a flight and then what happens to my return flight. Totally lost. You might get a voucher if you lucky but you try to rebook and flight is supper expensive and if you wait for a later date, example: your voucher is $100 your new flight is $49. It ends up your flight is $2 dollars and taxes are $47. Guess what? The voucher covers the flight not the taxes. Haha you’re paying full price again. Now I have two flights lost and a voucher that I can’t use, take a chance for that flight to be cancelled again. No more, I’m done. No More Frontier For ME!!!

I traveled on this line today from SJU to TPA with a delay and gate change without notice, so if I didn't ask why people were walking the other way we stayed. In addition to that I had to pay for my travel backpack that was less than 20lb and small, the counter employee was super rude and arrogant. The baggage measuring bin is smaller than normal on other lines and the baggage cost was more expensive than the ticket $99. They are abusers, the worst experience.

The last 3 times we flew Frontier in CLE-- can't get to the gate when landing in CLE, all 3 times sat on the plane for 45 minutes to an hour. Then you get to bag claim and wait another 45 minutes to get your luggage. This airline is completely understaffed and nickel and dime you for every option including a carry on and a seat. Then they don't deliver at all.

The fare are cheap but by the time you get to the plane is 3 times of other airline, the people at the counter before you board the plane they act like Nazis, and I guess they get paid commission, they make pay for every personal item, they nick and pick about your personal item to charge you the $99.00, the CEO guess don’t care about passengers because he gets paid anyway, what a horrendous Airline.

We were supposed to self transfer to Frontier Airlines when we arrived at Seattle airport for our 1:45 pm plane. We got to the airport at 12:30 pm and there were no Frontier employees there. We called customer service and they told us that the employee at the front desk can move us to another carrier. The first Frontier employee came in at 3:30 pm, they told us our flight was changed and will not be leaving until 6:15 pm. They refused to refund our money due to "fine print" or switch us to another carrier because "we accept transfers from other airlines, but don't send any of our people to anyone else". We had to stay overnight at the airport, got home a day later than expected and were NOT notified. We will NEVER fly Frontier again. They were unhelpful, uninformative, gave misinformation, and provided NO alternatives for their 12+ hr flight delay.

ABSOLUTELY TERRIBLE AIRLINE AND TERRIBLE CUSTOMER SERVICE! Not to mention all the extra stupid fees. For everyone’s information Frontier closes their check in desk 60 minutes before the flight. Whereas airport policy along with every other airline the check in closes 45 minutes before. We show up 1 minute late to the check in counter and not one single Frontier worker is present.

To summarize, after my flight was delayed 12 HOURS, Antoinette was physically intimidating and verbally abusive as she clapped her hands in my face after not liking my response to our heated conversation. I am an ELITE Frontier member. Upon boarding, I had simply asked what time we arrived in Ontario as I boarded. Tony replied “230”. I was confused to what 230 meant. Tony must have overheard my Conversation incorrectly as I stated to someone “I don’t understand why that was so hard for me to understand”. Tony thought I was talking about her and became upset. She said aggressively “It’s two hours and 30 minutes from take off. I DO understand!”. We continued to exchange a heated conversation.

Could not get tag for checked bag at early arrival. First kiosks closed. No sign for TSA precheck. They changed my seat to exit row. Then carry on I always use, they wanted me to check and change my seat again. ** type of experience. Frontier to and from anywhere but LGA.

I accidentally booked a flight on Frontier Airlines after my husband had already done so. I caught the error immediately and called Frontier to cancel. They went through their whole no refund deal but then said they’d make an exception. After going on and on about how they will fix this for me, not to worry, they told me they would give me credit that must be used in 90 days. OK… not the best deal but I was ok with it UNTIL they said I have to pay them $99! WOW!! Talk about taking advantage of your customer. I will NEVER fly Frontier.

The fares are low but the fees are ridiculous. They nickel and dime you, and when it's all done your costs have more than doubled. Terrible check in service, one employee at desk with 40 or so passengers in line. Uncomfortable seats and unfriendly staff.

I booked a flight leaving Arizona at 4:00 PM. I went to check in that morning to find out that the flight had left at 4:00 AM, it was changed without notifying me. There was no other flights leaving Arizona that day. I had to pay $1000 with another airline to get home for work the following day. They did not reimburse me. So much for saving money with this airline. Won’t trust this airline or Hopper ever again.

I want to give them 0 review. I bought ticket on may for travel US territory with family. Suddenly 2 people sick and I contacted immediate to cancel 2 people. Frontier cancel and send me a email with correct one and refunded amount for 2 people. I paid rest of the payment. But suddenly they charged me again for 2 people. I tried my best to contact with them, immediate they disconnect line. Scam company. I contacted with Barclays and send all proof of payment and cancellation documents by mail and email and almost everyday call for dispute. Still now they are not responding and not resolve issue.

I reached the check-in line 2hrs earlier to the boarding time. There is a long line running approx ~60 people but there is only two members present at the desk - one helping with the luggage and other checking the ID’s. There is no preference for the passengers as per the flight timings - ridiculous. When asked to allow us to check in ours first as we are getting delayed, their response “we are not bothered about whether you are left with 10mins to board, stay in the line and wait for your turn”. Due to which I missed my flight. And they force us to reschedule concluding no refund - left with no choice and paid additional $100 for the ticket. Frontier: NOT RECOMMENDED.

Flying out of ATL on Oct 09, 2023, I arrived at the airport 2 hours early as they say to. Once I arrived only to see a Frontier Airline line that is wrapped around the parameter of the airport lobby. They had an attendant supervising both line one that wrapped around the airport lobby and the other one to precheck bags or see the attendant. Once I approach the counter with an agent she stated to me that I was 5 minutes too late in order for her to drop my bags. I responded by saying, "Ma'am I have been in line since 5a.m." I also asked her can she send my bags on another flight and allow me to go through security to catch my flight, she said no that I would have to come back in the morning to get the next day's flight. She also said be on time tomorrow.

Very poor leadership from the top and I mean that. No values are centered and there is no such thing as customer service. They do not try and it really shows. The CEO needs to teach leadership to all sites.

The most ridiculous experience I have ever had traveling. I would rather rent a car and drive than fly with Frontier again. The agents only care about collecting as many extra fees as possible. A normal/good airline is the same price once you add the fees (checked bag fee, bag overweight fee and if it is over 39 lbs., it is considered by this low budget airline to be overweight and carry-on bag fee). Who charges for a carry-on bag - what nonsense. Zero entertainment on board.

First and last time flying with Frontier! The customer service is 100% unavailable. They lost my luggage on a connecting flight from Seattle to Vegas and back home to Orange County. My flight landed at 4 pm on a Wednesday, it’s now Friday at 4 pm and no update on my lost suitcase which I PAID to have checked in. We booked through Priceline which saved money, but caused an even bigger hassle losing all my stuff and having to buy new things. Next time I will pay more to go with a more reputable airline. Most people who have been in this position with other airlines have got their luggage returned to their home within 24 hours. DO NOT FLY FRONTIER, they are irresponsible. This company should consider replacing humans with robots if they want to stay in business…Completely negligent!

I COULD NOT TAKE MY FLIGHTS BECAUSE OF A FIRE IN MY HOUSE. Before travel date I contacted the airline and filled forms requesting cancellation and refund. After three months of chasing them and sending the documentation they requested (including insurance claim and Fire Marshall Report) I received an e-mail stating: "Unfortunately, the documentation we received does not meet our criteria for granting an exception to the policy. We can accept the documents that you sent if your situation was Lost/Stolen travel documents. As per travel policy, we are unable to authorize a waiver. Again, we sincerely apologize for this experience and thank you for your loyalty. We hope to service your travel needs under better circumstances in the future".

Flight from Philadelphia to Denver was delayed due to tire problem. After boarding for the second time we had to return after flying for 10min. Over 4 hours of delay and they did not take any responsibility in getting you to your destination, they have the worst customer service. Don't get taken by their price point, they make you pay for everything and more.

Absolutely the worst airline to ever exist in the USA.

This is the first I use Frontier. A lot of friends told us to stay away with Frontier, but I made wrong choice. Now let me tell you my experience.

Booked flight. They give you the option to pick your seats. They moved our seats and said it was because they had to balance the plane. Others were in our paid seats though. Frontier won't refund us.?

I am writing to express my deep disappointment and frustration with my recent experience with Frontier Airlines. To say that my experience was subpar would be a grave understatement. I Bought The Fall Package that they offer which is suppose to give you discounted Flights for 3 Month. It does not work and if you are Lucky and get the Flight, IT WOULD BE CANCEL, without any notice. Frontier Airlines has left me with the impression that They are more interested in taking advantage of your customers than in providing a reasonable level of service. The overall experience was nothing short of a disappointment, and I would strongly advise against anyone choosing to fly with your airline in the future.

Flight from Dallas to San Diego on September 24th, started out with a delayed departure. Get to San Diego to only have our luggage lost after paying $150 ($75 per luggage each way). No Frontier agent available to search for luggage, only an online claim which is useless, never updates. Departed from San Diego back to Dallas yet another delay (4 hours). Arrived in Dallas to seat on the tarmac for 1 hour waiting on ground crew. I've flown a lot for business, but Frontier Airlines is by far the WORST airline I have ever experienced. They are cheap if you are taking a quick hoop from one city to the next, but with all the fees and delays it is NOT worth it to use Frontier. My question is WHY is this airline allowed to continue to operate??? FAA should investigate this airline or maybe a class action lawsuit is needed.

This is the worst airlines I ever flew on. This was my first and last. My flight was supposed leave out around 6 pm and get to LA at 7pm. I arrived at the airport around 4:30 because boarding was suppose to be around 5:30pm. I got to the gate and no one was there. While I was working your guys delayed the flight to 8pm didn’t update in the app on the board at the airport. So then you guys delayed again around 8:45. It’s around 7:30 pm and no one came to the counter to tell us anything. Then you guys delayed it one more till 9pm. Nobody came to the counter we set there looking shocked. Nobody comes to the until 8:20pm and I got and ask him what’s going with the flight, I missed a meeting at 8pm. I said “This is not cool or fair”. Can you guys compensate us with something." He told me “I don’t know what to tell you good luck and walked away.”

I went through the Kiosk and it told me I was late to check in my bags even though I showed up an hour early before takeoff. I had to wait 15 minutes in line for customer service before they told me I couldn’t board my flight to Cincinnati. They then made me pay 100 dollars a piece for me and my family to go on a flight that stops in Denver. My original flight was a one way trip to Cincinnati. They also said they would put our luggage on the plane to Cincinnati but wouldn’t allow us on the plane with no explanation.

In December 2022 my wife's flight out of Conn. was cancelled after delay which would have caused her to miss a connecting flight. Her luggage had been checked earlier. When she went to retrieve her bag it was nowhere to be found. A lost bag complaint was immediately filed. Frontier staff stated they thought it had to be stolen by another passenger. Twelve days later we were contacted by Houston airport to arrange pick up of a bag reported missing 12 days earlier. Houston Frontier had no clue the bag had been reported missing. We had to request that the bag be flown back to Conn. We filed claim for $100.00 worth of dated medication boxed too large to carry on the plane so it was packed in luggage. That claim was denied because my wife never got on the plane which makes no sense at all. Customer service was chat only!

I had a flight scheduled for 10 pm. They texted me saying it was delayed and was now leaving at 1:47 am. When I got to the airport the TSA was closed because they close at 12:30. Why would you schedule a flight when TSA is closed? No one could board the plane and it left obviously because they have to be at the other place. They wouldn’t give me a refund and they would pay for another flight. The only thing they could do was book me another flight 4 days later. STAY AWAY. Because **.

Very bad experience with this Airline. They make mistake and my birthday is with a custom stop me. When I went back to the customer service the car she starts helping me. I told her that I need to speak to a supervisor. She get inch and never come back. It was a line of people. Do you need help. Nobody wanna help them. That’s a bad airlines. I am never gonna fly with them again and they charge a lot for that the bags so good luck. I never gonna be a customer again.

I recently had the unfortunate experience of flying with Frontier Airlines, and I must say it was incredibly disappointing. My flight, F9 2271 from New York to Atlanta on September 24th, was plagued by a series of issues that left me deeply frustrated. To begin with, the flight had a substantial delay of over an hour. The real problem, however, emerged during the boarding process. The airline staff, who seemed ill-prepared and stressed, mishandled the situation. The announcement that the flight would be canceled if not airborne by midnight added unnecessary tension for all passengers.

Be careful with Frontier, they charged me $400 dollars for two 40-pound suitcases and one cavity is a bummer. I will never travel like that dishonest airline again. Is pretty bad service. The people is pretty bad. Beware.

Don't buy their GoWild. I bought the GoWild unlimited. No direct flights. Can't book until 1 day ahead and the direct flight is not available for GoWild but they are available at the regular price. The rules and restrictions are not clear. I will dispute the charges with my credit card company. This is not right.

I tried to buy a ticket on cheap airfares. The ticket was listed for $127. I bought from that site and got a confirmation that it had been processed. Then I got a notice saying that my credit card had declined. I double checked, there was nothing wrong with my credit card. Five minutes later the ticket was $400. This did not include a carry-on. I still pay the $400 because I was desperate to get to my aunt's wedding. The flight was overbooked, and they would not allow me to check in.

The worst airlines out there. I wouldn't fly with Frontier Airlines again. The worst customer service. Save the headache and your money. They charge extra from baggage to a drink or snack during your flight.

Had a flight on Monday. Canceled an hour and a half before the flight via e-mail, but was unaware due to driving to airport. Upon arrival the area in front of Frontier was full of people, and as I went to check in on the kiosk it told me I was not checked in. I got in the long line to speak with someone and while I was waiting, someone got over the loudspeaker stating our flight was canceled and we needed to get in the line where their international flights were to get a new flight booked. As we waited in the international flight line for two hours with only one clerk occasionally two clerks, they were very unhelpful, unfriendly and didn’t really seem like they wanted to help at all.

This has got to be the worst airline ever! I used them for the first time in May and ran into some issues but decided to see give it another try to see if it was a fluke. This time, I booked a trip for two people. My flight coming back had a layover. I had to pay $65.00 x3 for my bag instead of 2x. Then I received an email saying we were assigned seats. I never been assigned seats prior to checking-in for my flight (even when I flew with them back in May). Well, they assigned us seats that aren’t together either. I mean.. isn’t that why people book seats together vs separately? I get if I purchased them separately or if I forgot to check in, but looking on their website and the seat availability, they still have a lot of seats left. This is just a clear indication what a scam this airline is!

I booked non stop flight. But a month before my travel date they changed my flight from 5 and half hours to more than 10 hours flight with one stop and the same thing happened on returning flight. They also just want to charge you money on each step at any airport which was frustrated experience.

I had a flight in San Juan PR for 2:11 pm to go to Philadelphia and they already make you come to the airport two hours in advance. During this time of me being on time with my flight it has became three hour delay. In this three hour delay I had to reorganize my life back at home. I have children that I need to take care of and now I have to pay for a babysitter, I should have already been home. I will never fly with this company ever again. I need to be reimbursed or something but I paid too much money for the plan delay then actually being in PR. This is ridiculous.

This company is HORRIFIC! Today is my birthday and I'm spending it still in Puerto Rico on the runway waiting to get home to my children! The airline is saying a fan blew and mechanic is trying to fix it! This aircraft landed and dropped passengers off but for some reason now they're have "mechanical issues"... I'll never again waste my money with this low budget company! You're better off flying United, Delta or American! Their flights might be CHEAP but by the time you spend money for your bags and extras the price sky rockets! So I'm essence I'm still sitting here not knowing if I'm going to make it home on my birthday! AND LASTLY, I'm confused as to why the airline hasn't given us an option to change our flights? This makes no SENSE!

DO NOT TRAVEL W/ THIS AIRLINE. Do NOT purchase a Go Wild Pass, DO NOT fall for it. The worst airline to travel and what they advertise is fake. And you can not get in contact with them. They steal your money.

So imagine this.. It's your wedding day.. You wake up, everything is panning out perfectly. Your family and closest friends are by your side, the sun is shining, birds chirping, and you're marrying the person of your dreams in the most beautiful place anyone could imagine... and as you walk down the aisle (or if a man, stand at the altar waiting for your wife to walk down the aisle) you suddenly get this urge.. wait no.. it can't be... immediate PANIC. Was there cheese in that pasta last night??? You look around, but there's nowhere to turn. Your stomach is turning. You've never wanted to disappear as much in your entire life, and as you turn to run to the nearest restroom you defecate all over yourself, ON YOUR WEDDING DAY, in front of 200 people...

Departure flight 1700 schedule to depart at 9:55 PM. I am a disable adult I have difficulty walking along with other health issues. There was no wheelchair access. There was no employees to assist the passenger. The gate was changed. I had to walk all the way from the original gate all the way down to gate number four. Arrive at my destination at 8:30 the gate destination Only to learn that the flight was actually being delayed by one hour. The flight did not leave until about 12:28 AM. They brought the passengers on the plane. There was no air condition.

I recently had the opportunity to travel with Frontier Airlines, and I must say that my overall experience was quite disappointing. The flight I was scheduled to take was delayed multiple times throughout the day, leading to its eventual cancellation. What made matters worse was the lack of clear communication and support from the airline. Despite waiting at the airport for over 7 hours, no one from Frontier Airlines offered any meals or refreshments to the stranded passengers. It was disheartening to see the lack of attention to basic customer needs during this extended wait.

Layovers, late flights, sitting in the plane over 3 hours in Salt Lake City and it didn't move, got to Denver and was late for my flight. I got to Philadelphia and my return flight's disappeared. Customer service responded with otter service.

Zero customer service, rude attitude filled front desk. Waited over hour, followed Frontier website and then told, "Sorry no more, we don't compensate, you should have arrived 3 hours ago." Poor everything. Walk, drive, take bus or train but DO NOT USE THIS BUNCH!

I’m in the Aviation Industry and have flown millions of miles on countless flights. This has got to be the worst in the airline industry. Initially, postponed my flight for three hours and then cancelled it; for unknown, reasons. No explanation was given. They offered to put me on a later flight to a distant destination where I could spend the night in an airport and leave at 5 in the morning! They didn’t give a damn about my situation at all! Here’s your money! Now go away! I would recommend you pay the extra money and fly Delta. At least, odds are you will get there. I’m sorry Delta. I will always use my Delta AMX. There is value in good service. Frontier will never get my time and money again. Don’t let them take yours! LTC Dane ** US Army Retired

My husband passed away June 2023. Tragic accident. I booked a flight through Frontier for my Father in law to attend the services. Frontier charge me for two flights. No phone number to contact, no customer service at the airport. Used email they provided and never ever got a response back. Contested with my bank but these thieves said I have my bank information to purchase the ticket so I got charged. But of course they had my bank information. I purchased a ticket for my Father in law. This airline needs to be shut down and closed permanently. They are very unprofessional. DO NOT WASTE TIME AND MONEY WITH THIS AIRLINE. Plus other airlines are so much cheaper and some won't charge for checked bags and free carry ons. Please take my advice.

I had the unfortunate experience of flying with Frontier Airlines recently, and it was nothing short of a nightmare. Their customer service is absolutely abysmal, and what makes it even worse is the fact that they don't provide a phone number for customers to contact them. From the moment I booked my ticket, I knew I was in for a rough ride. When I needed assistance with my booking, I was left with no option but to search fruitlessly on their website for answers. The lack of a customer service hotline left me feeling stranded and helpless. On the day of my flight, things only got worse. There were delays, of course, but what infuriated me even more was the complete lack of communication from the airline. Passengers were left in the dark, with no updates or explanations for the delays. It felt like they couldn't care less about our time and convenience.

This airline is horrible. Staff at counter not helpful. Ridiculous the amount charged for luggage. Flight was delayed 3 times. This was the first and last time I'll fly this airline. Very dissatisfied. I thought it was going to be a good flight. Take my advice. DO NOT FLY THIS AIRLINE.

Went on vacation and had to purchase 3 tickets at the Frontier counter in Orlando Florida to Mexico. When the flight couldn't leave earlier we put a cancellation on the flight within 2 hours of booking and purchased another flight with a different airline. Frontier never responded to the initial refund and when we got back since April I have been back and forth with them to issue a refund. When I got nowhere with them I had to defer to my bank for the refund and then they mentioned that Frontier is not issuing a refund regardless of the proof of the initial refund request which was followed based on their own cancellation policy. Frontier has been notorious for not issuing refunds and had a lawsuit against them last year. Worst airlines in dealing with customer satisfaction. BOYCOTT FRONTIER.

First, and only experience ever! Had my boarding pass on phone, then it vanished!! I went up to desk, and had to print me one (only option I had). And proceeded to charge me $25. Also, flight got delayed 21 hours. (Basically cancelled). So I had to quick find another flight. That cost me $500. I thought there was a way that we would be compensated something, anything? Never even an apology!! It sounded like we would at least get a refund. After asking about how to get that, a lady at the desk just handed me a QR code to scan and start the process. I did that diligently, and filled everything out to a T.

I had a Frontier Airlines roundtrip ticket. The day of my departure from San Fran back to Cincinnati they canceled my flights at the very last minute. Instead of refunding my money in full so I could purchase another ticket with a different airline, they said they put the money back but would take a few days. I told them it was not going to work because I didn't have any funds to purchase another ticket and that I was gonna need that money upfront in full so I can be able to purchase another ticket because I could not afford to lose my job. The agent laughed and said that my job was not that important...I yelled at him saying, "You mean to tell me that my job feeding my family is not that important?" He went on talking about something else. I didn't get any compensation...nothing!

Was charged 100 $ for a personal bag that I have used about 10 other times on this airline from Fort Lauderdale to Cleveland. The worker played games knowing they were going to charge me that. Never again will fly with them.

I flew from Orlando Fl to Ponce PR with a backpack. No issues there. On the way back at Ponce airport they had an employee requesting passenger by passenger to measure their hand bags. Even they were exactly the same but on this return flight they were charging everyone $100. The worst airline. Also on board not even free water and the seats are metal with just leather on top. No padding. No reclining.

This is the worst airline, they cancel my flight right before boarding and they didn’t explain the reason and don’t have no voucher. Never in my life will travel with this airline. The carry on is too expensive too.

Flight from Cleveland to Atlanta was delayed 12 hours. We had to de-board the plane once we did get one. My bag was approved on the way to Atlanta for boarding, but I was told it was “too big and I have to pay $100 right then or throw it away” on the way back. It was a weekend trip and it had the same amount of items coming in. Being that no one had $100 on the spot. I had 5 minutes before the gates closed as I exposed my personal items as a female, and shoved them into other family members’ bags who then had to wear extra clothes to fit. We re-sized my bag. The lady goes “The wheels are sticking out a little”. So I throw a bag away that I’ve had for years and that was approved into Atlanta but not out. The lady could care less and even chased down my sister in law for putting things in her pocket. That lady, and I use that term loosely - and airline is the absolute worse. I would ride Spirit Airlines anytime, anywhere.

Horrible Experience with Frontier Airlines! My family and I recently flew with Frontier Airlines from Philadelphia Airport to Orlando and back to Philadelphia, and it was a complete nightmare. The airline had no staff to assist us, and we were left to fend for ourselves at every step of the way. They didn't even give us any information about flight time changes, and we were just left stranded at the airport. When we asked for help, the airline told us that we needed to rebook and pay for our flight due to their mistakes. We were forced to stay two nights at a hotel because they wouldn't provide an early flight for us. This was a significant inconvenience and an unnecessary expense that we had to bear because of the airline's incompetence.

We had a flight booked months in advanced. We arrived at the airport before 5 am and wait and went through the boarding process which we were still on the ground at 9am. And then they announced it all ended up being canceled. Now no flights to or near our destination and all they say is sorry. Entire trip ruined, money wasted. Horrible.

I am Extremely displeased and disappointed with Frontier, yesterday my brother and I had a flight to Chicago with a layover in Atlanta. We arrived in Atlanta earlier than expected at 7:20pm. We then sat on the airplane with barely any updates or info as to why we weren’t headed to the gate to off board. We finally heard from the captain with again no update on time! "Apparently it’s rush hour here in ATL" the captain joked. The airplane drove in circles, still no gate available after 1 hour. Still sitting and waiting on airplane! 30min passed the captain makes an announcement saying he sees our people ready and a gate is available, yet no movement and nothing seems to happen. We then continue to circle around the tarmac. Round and round we go until finally after 2 hours of sitting buckled on the airplane a gate opens up!

I took a flight from Detroit and the Customer Service staff was rude and not helpful. I was overcharged for luggage and was told they could not help me or give me any refunds. Then when trying to call Customer Service to see if I could be refunded there is no way to reach them. The people who did answer the phone when I was trying to reach someone was not helpful and just hang up in your face and give you no directions. I will never ever book with this Airlines again. I don’t even see how they are still in business.

This airline changed my flight time from morning to evening and also added a stop without my permission. I could not change anything, get hold of anyone, get a refund online, nothing. They pretty much flat out screwed me. DO NOT FLY THIS CARRIER. They are a sham. WHERE IS CONSUMER PROTECTION?? This is not a one-off.

We bought a flight for 6/20/23 and noticed it did not give us the right return flight we tried to call Frontier Airlines to request a change. The automated system told us to go to the website, and when we did so it changed the outbound flight. We attempted to contact them via phone again and the only other option was an automated chat link they sent to our mobile phone.

I had an medical emergency with my son. So Frontier canceled my whole flight and was unable to give my credit to rebook. But, was also promised a refund. A month later I received an email stating that my refund isn’t going to happened even though customer service said it was out of my control. On the second booking of the same flight our flight was delayed four hours. Now this being my first flight ever made my experience a little less amazing. I enjoyed my trip to Atlanta. But, will never being using this service again.

I bought 2 passes for the summer Go Wild Pass. Ended up wasting 1000 on this so called deal! I wasn’t even able to use it! Every time I checked for a flight (and I checked every few days!) and NO FLIGHTS were available! Even though they had plenty of flights for their regular and subscription flights. I contacted the BBB and even after a month of going back and forth, BBB had to close the case unresolved since Frontier refused to respond! Don’t make my mistake. DO NOT BUY THEIR “PASSES”. Waste of so much money!

From Atlanta, they changed our gate a total of 3 times... making us get on and off a train 3 different times in the busiest airport, the first time they changed it they didn’t even notify us, we heard it from another group of passengers. Then the flight was delayed 3 hours. Then once we finally boarded the plane.. there was another delay because the crew couldn’t figure out who was suppose to be working. The entire crew including the pilot, had an entire conversation/argument about who was suppose to be working. The flight back to Atlanta was not any better. No Frontier employees were there to man the counter which left long lines at the airport for everyone. Now the plane is delayed again.. who knows if I’ll ever get home. I will NEVER fly this airline again!!! They are the most unorganized, rude, unprofessional people I have ever dealt with.

Where do I Begin? I finally took some time to book a vacation for myself in years and the company I went through suggested frontier. I had never use Frontier before, but I thought, "Let’s go with it." It was a direct flight which I thought that was fantastic. From the beginning, it was horrible. They charged you for your luggage which could only be 40lbs. My suitcase weighs 10 alone. They charge you for your seat assignment and you are allowed to have a personal bag to carry on however the mechanism used to check if your carry-on will fit under the seat is far is smaller than what is actually under the seat. However, I pay the seat assignment which was $77 additional. I paid the checked luggage which was I believe another $77 each way so I paid over 200 and some dollars just for my seat and my luggage. When I arrived at the airport, I went to the desk to ask where the kiosk was to check in.

Signed up for a flight two months in advance. Day of flight comes and there's no pilot scheduled. This is the reason they gave for us sitting in the airport for hours while it's closed. Horrible services, horrible flight, cheap small everything, really could not be worse except maybe spirit. There are such scummy loser companies surviving these days and it's sad. This is one of them, never use them!! I'd give zero stars if possible. Couldn't be less satisfied.

They'll lose your luggage for 2.5 of your 3 day trip, cost you $1500 trying to replace vital items to the trip your taking, delay your flights, hire employees who are blatantly rude to customers, promise you reimbursement for the expenses their failures cost you (which are LEGALLY owed by the department of transportation), make you fill out one thousand forms to claim them, and then make it impossible to contact them in order to find out the status of your reimbursement, so they don't ever have to actually pay you. Oh and when they drop off your luggage finally when your trip is almost over, they'll leave it at the incorrect address with nothing more than a picture of your bags in the middle of the night (1:30 in the morning to be precise) from an unknown number, so that your bags are almost impossible to find. But it's out of their hands then, so they don't care. That's what your company is about right? Where is my reimbursement???

Literally no phone lines to call, if you need help you are screwed. Personal item allowed to fly free, must fit under the seat. It is tested to fit in a much smaller container in the terminal, as compared to the real compartment under the seat. Should their bag not fit in this smaller container, the passenger is charged $65. Staff freely chooses who to select for this check. In my experience staff is often non-** and often selected ** passengers to check their bag in hopes of charging them more money. Pilots are often very young and inexperienced. Rough landings are common. If you want to check in at a desk, it is an extra $25 per passenger. They want you to use a silly touch screen.

No one was manning the check-in desk and everyone waited in line for over an hour, many of them missing flights. I had also purchased a checked bag online but it wasn’t showing up in the system. I provided the rep with a receipt and they still made me purchase a checked bag again.

Airline cancels flight without a reason. Horrible customer service. You can only reach somebody by email and after sending them a long email they respond with something totally different than what your question was. You’re dealing with nothing but foreigners who are ignorant. I also bought insurance on this and the insurance I bought with Travel Guard cannot give me a clear answer if this is going to be covered or not to book with an entirely different airline. This is a family trip and they have no other flights out for the next two days. My son's in the military and has already got his time in. This ** everything up and they’re not reimbursing anything like hotel rooms and car rentals that have already been set in place. Don’t even waste your money on this airline anymore. Even if you have to pay more for American Airlines, United or Southwest it’s worth dealing with real people.

When I checked in for my flight, yes the flight was cheap, but once they started hitting me with the fees for checking my bag and selecting a seat, I was at a cost of a real airlines. Yes I said REAL!! The agent that selected my seat was now I see spiteful, like I was bothering her from doing nothing!! She seated me between two ladies seat B, but the punch line was the plane was Empty!!!! Then on the flight, the agents asked if you wanted a snack. I asked for chips, she requested Pringles. Bad enough they were 5 dollars, but damn never said they were Sour Cream?!.. BUT I had paid for the item FIRST! And I asked for a Sprite, never got it...Not surprised! Then we boarded a Lil early, but left us sitting on the plane for like 40 minutes with something mechanical so why even load the plane that early????

I have never experienced such loud unprofessional flight attendants. While traveling from Atlanta airport to RDU, the flight attendants discussed everything they did the night before, every man they slept with, every woman that made them mad. It was the worst I had ever experienced. Please Frontier Airlines, scan your flight attendants better. Atlanta is the worst.

At the baggage check-in their customer service is terrible. The lady was rude and disrespectful. On the flight, there was this 2-3 yrs. old standing on the seat while landing stewards saw and did nothing. They also add fees that they don't tell you about and you end us paying more. Overall they are awful. Well never use them again.

The worst experience.. We were there 2 hours before to give or carry bags to them. By the time it was our turn we were supposedly 2 minutes late. They rebook us till next day. We had already check in 4 hours before in the app. Still miss our flight but we were not the only ones. There was a lot of people that supposedly were late and had to rebook and pay more to flight out. I don't recommend Frontier airline. Be careful. They bunch of scammers. We had 2 senior with us. They didn't care. They don't care for their customers or to do things right.

I booked a one way ticket from NY Laguardia to Atlanta for Monday, August 14, 2023. The flight was scheduled to depart at 10:45PM; however, that did not happen. It started with multiple alerts (texts & emails) stating the flight was delayed, with no communication from an actual human. Moving forward, a brazen passenger looked at the computer screen behind the Frontier counter, and observed the word "cancel."

CHAT is the worst @ Frontier. What is happening when you cannot EVER get a live person and a simple task/question takes 45 minutes. Your chat software asks for the same info multiple times and it is obvious I am not getting your UNDIVIDED attention. What the **? Yesterday -- tried to change the name on a ticket that was purchased by a friend with my friend. Today -- I simply wanted to know why I cannot add the new trip to my app? Is it because I did NOT purchase the ticket -- I HAVE the confirmation number. I am so unhappy I took a Frontier credit card and feel like I have to use you. I do NOT have my answer!!!

My very sheltered, never flown alone daughter had a flight from BWI (Baltimore) to San Francisco with a layover in Atlanta. The connecting flight was delayed and then cancelled. In Atlanta, Frontier said, "We will refund your money, now you need to figure out how to get to San Francisco." Frontier does not have a customer service number that a frantic mother can call! My daughter had to stay the night in an airport with no way to even get back home. Eventually she was able to take an airport subway to another carrier and got a ticket to Dulles and then SFO. It took her 36 hours! It cost over $450 to get a last minute ticket. Frontier is absolutely a joke and very lucky my child is safe!

When we landed at the airport 3/4 bags were there. I immediately filed a claim at the lost baggage desk. When home I submitted all the paperwork Frontier asked for. It has been over a month and I have absolutely no idea where my luggage is. Each time I submitt a chat, the "person" writes me that they are still looking for my luggage and thanks me for my patience. I am so annoyed. How does a company NOT HAVE A PHONE NUMBER to call.

The worst airline, the worst service. Flight cancellation every time. Overpriced on luggages. Luggage over $70 for 40 pounds or lower. Would never fly with them again. Never. Never. Never. My first and last time. I would rate negative 100 stars

Booked flight in error and wanted to cancel immediately. But not possible with these crooks! I would never recommend Frontier to anyone anywhere. Desperate thieves! Karma is coming soon!! Do yourself a favor and choose another airline.

I've traveled with Frontier for years and witnessed them incrementally get worse and worse. They are so disgusting at their practice at this point they should be removed from the market entirely and the CEOs should be gotten rid of.. Absolutely abhorrent, the practice they are using now with the fees. It is literally predatory. Preying on the lower class. I would love to join in on a class action lawsuit against this parasitical company and I hope you join as well.