Frontier Airlines

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Consumer Complaints and Reviews

on
Satisfaction Rating

This airline flight 1307 was scheduled to departure at 9 pm. Was delayed to 9:33 pm. Then about then delayed again now due to a bathroom issue. It is now about 10:15 pm and no boarding yet. What a joke this company and their so called maintenance. Last time they get my money.

on
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This airlines is suppose to be lower prices but you have to pay for this and pay for that when you get done. It is not saving you any money, the airline have gotten so cheap they cramp you in these tiny seats. No padding. If anything happens god forbid, the airline cramped more seats. Less leg room and you have to buy your drinks. They don't even offer free drinks, I couldn't believe it. If there is a delay you miss your connecting flight and when I missed my flight it was early enough to get enough another flight and they had no flight for the delay on their part. I WILL NEVER FLY THIS COMPANY AGAIN AND PLEASE DON'T WASTE YOUR MONEY ON THIS COMPANY. GO ELSEWHERE.

on
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Had some trouble with the online reservations but it was resolved with a phone call. The person on the site was foreign and was a little hard to understand. The flight was good except seats were too small and I liked the price of the flight but they want to charge extra for anything they can think of.

on
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So I bought plane tickets a couple months ago, thinking I was getting a reasonable deal. Well, my flight leaves tomorrow, and today I find out there is a "seat fee" and a "carry on baggage fee". I know most other airlines charge for checked bags, but carry on bags and seats? These extra fees were never explained to me when I bought these tickets. This is false advertising and should be stopped. I might as well borrow my sister's clothes than pay the ridiculous carry on baggage fee!

on
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Horrible experience with Frontier! First they charged $40 for 1 checked bag and $45 for my 1 carry on bag! $85 for 2 bags! Nobody else comes close to charging this much! Then told me that my boyfriend, son and I would all be sitting together. We get on the plane and they had separated all of us. They set it up to where my 3 year old would have to sit by himself!!! Who does that?!? Then during take off one of the flight attendants' lockers flew open since she didn't lock it and a bunch of full water bottles and things come flying out at people. They also charge for drinks and snacks when no other airline that I've flown has. Will not fly with them again!

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on
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SOMEBODY PLEASE SHUT THIS AIRLINE DOWN!!! Omg!!! If you have never flown this airline, and are considering flying Frontier, run for your life in the opposite direction!! They are horrible and a total ripoff!! Don't let the low prices fool you!! They get you with a $40 check in for one bag, and a $100 cancellation fee for one way, which means roundtrip cancellation is $200!! Not to mention the crappy planes that make horrific noises that I've never heard from a plane, and I fly very often. Our plane was delayed from charlotte nc to Philadelphia, pa. We were told there were mechanical problems. Then the announcement came that the issues were fixed and that we can board.

Then after taxiing the runway for about 20 minutes, we had another announcement, "we're sorry ladies and gentlemen, but we are still experiencing mechanical problems, and will have to return to the terminal." So everyone gets off the plane, and I immediately make plans for a rental car to drive back to philly. I asked the guy who took the boarding pass to please get my luggage off of the plane. He tells me that they may resolve the issue soon. I said that I would get back on that plane if you paid me. Twice they lied and said that the issue was fixed, I'M out!!

I found out from someone else who I saw at the car rental that they told the people that their next available flight out was Tuesday!! Note... This was Sunday when this all happened!! What are they supposed to do until Tuesday... and, DID not offer anyone hotel accommodations!!! Insane!!! First time and last time flying frontier!! Trust me, you don't want a first time with this so called airlines!!!

on
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Horrid, horrid airline. My fiancé and I were flying from Denver to Minneapolis. Flight was supposed to leave at 6:45 pm. They delayed us over 6 hours, had multiple mechanical issues and we had to board, get off, said issue was fixed, we had to get off again because it wasn't. Then it was two more hours they finally got a different plane. We did not land in Minneapolis until 3 am, we were suppose to be there the night before. Then, we check the bank account and they charged over 170$ in hidden bag fees. Who charges $45 for a carry on?!! They did not notify us about this and it is advertised at a different price. They sent us a measly 100$ voucher for "next time" but how is that any savings when you pay through the nose for bags and have to pay for a carry on.

Plus, we were beyond exhausted and had to still drive 2 hours home and running on 30 hours with no sleep. Seats were so uncomfortable. You couldn't even attempt to relax on the plane. Not happy. There will not be a next time. I plan to write as many negative reviews I can.

on
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First time to fly and last. This airline is NOT CHEAP in the end game. $40 for checked bag and also $60 for seat up front... Not sure what added benefit I got for the $60. Now I'm sitting here and we have a maintenance issue... Lord only knows when we can get off this plane. DON'T FLY THIS AIRLINE! AWFUL!

on
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I have book ticket for my wife confirmation no. ** for Trenton NJ. It was for day only. They told me to pay $30.00 which I have paid. Again they have ask to pay another $45.00 on RDU airport. After complaint the response from customer service was very nasty. This was for return handbag and you have to pay again. This is highway robbery.

on
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I used this airline for my return flight from Miami to Philadelphia and it was the worst airline that I have ever been on. The seats were so uncomfortable and the area was so cramped. The worst part was that I was in first class. Frontier Airlines also charges their first class for everything, there is no complementary anything like American Airlines and I was in coach when I took them into Miami. Thanks Frontier Airlines for ruining my first time traveling in first class.

on
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My mother had to cancel her flight because my father was unexpectedly hospitalized. I called the airline to get a refund on the cost of her seat and bags - which I prepaid for her - and was willing to forgo the cost of the flight. The cost of BAGGAGE and SEATS are NON-REFUNDABLE. Took myself and the representative 15 minutes to find that on the website. They are charging me $99 to cancel a flight that didn't cost that much to begin with. Note to self and others. Wait until the day before to buy these extras as they scam you out of that money if you need to change your flight!

on
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Had to change the date of return. Cancellation fee more than the purchase of a new ticket. The seats were very hard & did not recline. Got to airport 2-1/2 hrs early and was greeted by a sign,"Check in 2 hrs prior to departure"; Agents did not show up until 1-1/2 hrs prior.

on
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First off Frontier used to be my favorite airline in Denver, now by far the WORST airline in the industry!!! They delayed flight scheduled 4/23/2017 at 6:45 to Denver back from Dallas to Denver due to a flight schedule and crew unavailability problem. Did not take off till 11:15 pm. We traveled with our two club basketball teams to Dallas for basketball tourney. They only gave $100 vouchers per traveler when they caused 18+ families to come to airport to get their kids 5+ hours later who all missed school on Monday because we landed around 12:15 MDT. We had to feed players another meal and took them to movie due to length of delay (unbudgeted). Our players all called in absent to their respective schools because no one arrived home until after 1:00 am Sunday evening!

Shame on Frontier! Poor service, horrible seats, uncomfortable, no space, charges for leg room, checked and carry on bags??? And when you call to provide feedback on their poor service, they quote a corporate policy line and tell you "this is not mandatory we provide vouchers and it's based on time and inconvenience"?!? You're right you don't "have to" provide good service or take care of your customers, then again "we don't have to fly Frontier Airlines" either! Avoid traveling via Frontier Airlines at all costs! Worst in the airline industry! $100 voucher is slap in the face! Should take care of your customers when it's your fault! Shame on Frontier!

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NEVER FLY FRONTIER Again! This is such a "Scam" and "VERY well-plan RIPPING OFF" system of the FRONTIER Airline! In my 20 years of flying with various airlines in the US, I HAVE NEVER experienced any kind of "ripped off" and "abusive" treatment like this. FIRST, NONE of the computer self check-in Kiosk worked and that forced me to go wait in a long check-in line (where 30-40 people are waiting in line at all time) to get to see the agent. THE WORSE part was that by the time I got to the counter, the agent said that I did not have time to make to the gate AND that I had to PAY $99 to REBOOK the next flight.

NEXT, once I asked to speak with the MANAGER to understand why I have to pay for the rebooking fees when the computer self check-in kiosk did not allow me to check in. She stated that passengers have to check in 2 hrs before the flight. She did not answer my question and was not willing to help. I explain that when the self check in did not work, the passengers are forced to go stand in line to see the agent which DELAY the process even more. THEN, when I tried to let her see it was not my fault that I had to waste my time waiting in line till I did not enough time to get to the gate and that I should not have to pay for the rebooking, she acted like "Who cares!" "If you want to go, so PAY!". I was very disappointed about her response. I then inquired her name and "SHE" immediately turned her name tag backwards. SHE said her name is W... And cannot give out her last name!!!

THEN, when I continue to make comments that the self check-in computer kiosk are suppose to help people not to miss the flight and that is unfair to the passengers to have to pay for rebooking fees because of this, and that I believe some passengers who are now in the line might have to miss their flights, she THEN started to threatening me stating that if I do not stop talking to her, she has a right to NOT ALLOW me to fly with her airline!!! WOW! I was very SHOCKED by her statement!!! That's such an extreme abusive treatment I have never received from any service before!!!

Since I had about 3 hrs before boarding the next flight ("that I had already pay $99 extra for"), I decided to stay next to the ticket counter to observe ("with my researcher mind") to see how THE AGENTS of THIS airline SERVICE or TREAT their customers. And SURE enough there are number of passengers behind me who experienced this same situation. I witnessed a couple, who needed to fly to Chicago, checked in 45 min before their flight, but was told that they would not make it to the gate and that they have to PAY $400 to rebook their next flight tomorrow. They sadly told me that they had already paid for a car rental and a hotel in Chicago.

THIS is such a SCAM! JUST because the passengers TRIED to use expedite check in at the self check-in kiosk BUT IT DID not work and that forced them to have to stay in a very long line to check in with the agent. Once they got to the agent, they were told, "You DO NOT have enough time" to board the flight, "WE NEED TO BOOK you to the next flight" and you have to PAY the fees! This is such a "VERY well-plan SCAM" system of the FRONTIER Airline! NEVER FLY FRONTIER Again!

on
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I am writing to warn others of my experience. Do not fly Frontier. After a mechanical failure and 4 hour flight turning into 13 hours, I received a $400 voucher. I redeemed my voucher for a flight from Miami to San Diego. My connecting flight was late, and although I still had time to make my flight, nobody communicated to me that my departure gate had changed. I had a online boarding pass with 1 gate number, another updated boarding pass with another, and when I arrived in Denver, I was not informed that the gate had changed once again.

The flight attendant said something about not having the paperwork for the flight which left five other passengers and myself scrambling to make their connecting flights. I went to the wrong gate and there was no gate attendant there and finally figured out that the gate was not correct. I made it to the correct gate before the doors' scheduled closing but of course no one was there to help me and three passengers and I missed the flight. I phoned Frontier's customer service and they did not have any comment and told me to talk directly to the airport agents. Terrible customer service and lack of communication of the gate and flight attendants especially being at Frontier's headquarters.

on
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We paid extra for one extended seat on each flight but only got it on 2 out of 3 of the flights. All you get on the plane is water and you only get to bring one small bag and one overhead which I guess is standard these days. But at O'Hare Airport, I looked at the arrival/departure electronic sign to double check that we had the right gate and Frontier wasn't even on there. I called them but since it was before 8 am, Customer Service was closed and the automated system told me there was no such flight#. By then I was panicking.

on
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I paid for a non-stop flight from Denver to Orlando, then Frontier changed it to a stop in Cincinnati - offering nothing in return and only grief if I did not accept their terms/conditions for the change. Adding insult to this injury, they did not load my bag on the airplane in Denver and the bag did not arrive in Orlando with my flight. Another dozen or so bags were also absent. After conferring with these similar mistreated passengers, we discovered that we had all checked our bags very early (2-3 hours before departure). These bags were apparently just placed aside and forgotten about, and never loaded on the airplane departing Denver. From this experience, I have learned that on Frontier, no good deed goes unpunished. They may appear to be a bargain at first, but they will stick it to you in the end, and have no compassion for your discomfort, even when they are at fault.

on
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I am very disappointed in the so called budget airline. Yep they advertise great prices. I found a return flight from Orlando at the perfect time for only 95 dollars. Unfortunately by the time I got done with the seat fee (any seat not just special extra room seats), the carry on fee, the checked bag fee, the fresh air fee, the cushioned seat fee, the bathroom allowance fee, etc. the fees were literally double 198 per person. To me this is FALSE advertising and should be stopped. They have more hidden fees than the phone company. I would rather fly with the major airlines and know what I am getting upfront.

on
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Flew this substandard airline yesterday, April 11th from LAS to ATL for the first time. Paid 45 to check bags and 45 for seat!! The airplane was obviously old and outdated so don't expect comfy seats or outlets to plug up devices. I prayed the entire flight. The sound of engine and strange noises freaked me out. The overhead light in front of me was falling out and when it was pushed in, the rubber seal fell out. It was extremely cold initially so I asked for a blanket BUT THEY DON'T HAVE ANY!!! Let's see do I have anything GOOD to say??? Well we did take off early but this was a redeye flight. Overall opinion: No good value for the price and we made it back home on a wish and a prayer.

on
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Posted delay on master flight board, posted nothing on individual flight board, flight not delayed so we missed flight. Attendant at counter said only "flight was on time" after explaining what happened, then answered with 1 word "tomorrow" when I asked when the next flight to Orlando was. So we have to drive to Orlando and have plenty of time to call Frontier with our frustrations and to track down our bags. You will not believe it when I say, over 4 hours spent on phone and absolutely NO ONE would speak to us about the bags or about the issue at CLT. Every single person kept saying "oh you need to speak to someone else let me forward you" and then that next person would say "oh you need to speak with so and so" (sometimes the exact person that just forwarded me to them). Absolute nightmare airline, avoid at all costs. If you really don't care when you arrive to your destination then Frontier is the airline for you.

on
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Flew to Portland Oregon with American. No problems. Drive to Northern Washington to attend a meeting the next day at noon with a return flight from Portland to Tampa at 7pm the following night. Tried to check in to the flight 24 hours ahead and was notified that my flight was rescheduled from 7 pm to 10 am that morning. Despite totally unhelpful customer service (out of India) who were unwilling to try to do anything was assured that a manager would call me back (never happened). I had to drive thru the night to make the flight at 10 am. Never attended the original meeting I flew out for and I am sitting now in Denver waiting for my connecting flight.

Oops sorry forgot to mention I have to wait 7 frigging hours for my next flight. Oh me bad, I was just told by service rep that my original flight is still on and there was no reason for them to rebook me. I'm past mad. Thank GOD I know some people who can help me to unleash a Twitter nightmare for Frontier to get this incompetent airlines out of business. I would love to get together with an attorney who could consider to file a suit against Frontier. I'm certain with the right notification on social media one could assemble a few hundred ticked off people. Frontier: if you actually read these complaints. Your airline and your customer service sucks and you don't deserve to be in business. I will do everything I can to spread the word.

on
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Worst experience ever. Flight was delayed, no one from the airlines ever came to the counter and provide information, no manager available for answer. The crew had no info. This airline is worse than Spirit Airlines and I thought they couldn't get worse than Spirit Airlines. This is your last warning. Do not fly Frontier Airline.

on
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EXTREMELY UPSET!!! I made reservations for my kids and myself to go to Florida for spring break and my sister's funeral. Frontier Airlines (a very crappy airline to begin with) canceled our reservations without notifying me, claiming my card was declined. According to American Express, I was charged and payment went through. SOB's. I spoke to 4 supervisors and they were so rude and unwilling to help or fix it. Wouldn't find me another flight nor take responsibility for their system being down. Told me to make a reservation on another, more expensive flight leaving Monday morning. I paid $700 for those flights. Now, I gotta pay $2000. I think not.

The funeral is Monday, which I won't make now.?? I was also planning a bday party for my daughter next weekend with her cousins. Ugh. I'm trying to be positive and find the reasoning in all this, but sorry Deepak, I'm MAD.?? FRONTIER AIRLINES = NEVER AGAIN. I'm so emotionally distressed and don't have $2000 for flights. I'm looking for a lawyer. This isn't okay.

on
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This airline is awful in every way possible, I can not even put into words how horrible my experience was. Please seek another airline if possible is the best advice I can give anyone. There is not one kind word I can say about this airline or the people that work for it so I will just leave it there, and hope that you either had a better experience or this steered you in the direction of another airline... just terrible all around terrible.

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So, I am sitting here in the Palm Beach International Airport on a Wednesday night for a 540pm flight to Denver. I arrived at 415p. The first delay was 917p... Now it is 1116 pm. Mind you, they don't tell you why it is delayed. Finally I called customer service, it's a mechanical problem. They hold you hostage as if the flight is really going to happen, and might leave earlier than scheduled... It isn't! If the flight is cancelled the next one isn't until Saturday at 540p. I need to be in Denver for a meeting tomorrow morning. Something told me it to take this cut-rate airline that nickel and dimes you for a piece of toilet paper! The customer service rep wasn't US based and could only tell me the time, that I had already received via text message. The flight gets later and later. I could have gone home and had a good nap! I've already been waiting 4 hours at this point. Lessons learned, don't take Frontier, the savings isn't worth it!

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3/31/2017 flight was canceled, the weather conditions flying out of LaGuardia to Atlanta. There was no weather conditions. It was raining but not bad at all. 5 min before leaving they canceled. There was no backup or rebooking are no later flight for us. I've been calling their hotline for over three day to see if I can get any help but the lady couldn't understand and telling me about different flights. Omg horrible horrible. All another airline company was working.

4/5/2017 I'm using this company to return home 620 am flight. I'm online waiting there, said they call out three time to check in but no heard them say anything. So five of us couldn't board. Customer services was ** pissy disrespectful, inconsiderate. And to top it off we was there around 520 am. This company is worst I ever used in my life. They don't care about their customer. Just the money. I have never in my life giving out a review on anything but this is really ** up on how they are as a company.

on
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This airline is the worst airline EVER! I got to the Dallas International airport to check in for my flight to Denver, Colorado and the ticketing lady here named Trina told me that I couldn't check in for my flight because Frontier airlines had overbooked the flight (that I had paid for a week ago) and that the only way I could get on the flight was to pay an EXTRA $45 for a seat. My co-worker was traveling with me bought her ticket a day after I did and she checked in one person before me and got on the flight. Yup, you read that right. They were making ME pay for a seat in a flight that I had already paid for a week in advanced AND that THEY overbooked. I have an 18 month old daughter with cerebral palsy and special needs that was admitted into the emergency room just 2 hours before the flight that I had to get home to, plus a newborn.

The ticketing lady Trina then proceeded to tell me that I had to call reservations to see if they could get me on this flight. I spoke to like 4 different people on the phone till I got to a supervisor who then told me that they couldn't refund my money they could only give me a 90 day credit to fly again on their horrible airline or that they would be sooo generous as to waive the $99 fee that is charged to get me on another flight 24 hours later!!! They told me they wanted to talk to Trina about what she had told me. She then denied that she had said such a thing. Thank God my co-worker was standing right next to me and heard the whole thing. My co-worker is now on the flight home while I am stuck in Dallas with no hotel and my baby girl in the ER. This is the worst airline experience I have EVER had. I will never ever fly this airline ever again. Save yourself the frustration and your money. DO NOT FLY FRONTIER!!!

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I've flown round trip from Indianapolis to Orlando on Frontier 3 times now - twice by myself and once with my family of 4. As long as you read the website in advance and understand what they do and do not charge for, it is fine. I flew my whole family of 4 and checked 2 bags in advance and flew for less than $500 round trip for spring break. Weigh your bags to make sure they don't go over the limit. Read the website to understand the difference between a carry-on and a personal item. Measure the dimension of your bags if you are not sure what counts.

We used backpacks as our personal items and had no problems. You can gate check your car seat for free. You can bring your own snacks if you don't want to pay for theirs. Buy a drink after you go through security if you don't want to pay for theirs. All of my flights have taken off on time, and arrive on time or even early. The planes I've been on are very new. Seats are narrow and stiff but good enough for a short flight. Good airline if you are looking for a cheap flight, not a luxury flight.

on
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We arrived to the airport on time for our early morning flight and then proceeded to slowly make our way through the crowd along with a large group of other people trying to get on their flight. After 40 minutes of waiting in line, we FINALLY made it to the check-in desk 36 minutes before our flight and were told they could no longer check us in and their system would not allow them to do so. Needless to say, they only had 3 people working despite a large volume of people in line, while numerous check-in stations stood empty because they are either understaffed or are too cheap to have appropriate staff on hand to check-in customers.

Due to their lack of customer service and value in those served, the much anticipated trip to NY for my daughter that she has been dreaming about for years is delayed another day because they only had one flight available each day and they refused to check us in. I know it's a lie the system no longer allows you to check us in. Why? Because when I called to rebook the flight, the representative on the phone told us the attendant could check us in and get us on the flight, and to ask if she would be willing to since there was a long delay in getting through the line.

The attendant then took my phone and began berating the customer service rep for telling me to request we be checked in and permitted on the flight. Guess what! She refused help or been, and did not want to be bothered. I even explained that we were dropped off and didn't have a ride to go anywhere else. I got a shrug of the shoulders and dismissed by the attendant stating, "I am very busy."

This a great scam Frontier has going because others in line were also denied access to their non-refundable flight due to Frontier's incompetence. They also charged a hefty fee to rebook the next day (I am sure this is half or more of their earnings). Never mind my daughter missed her college tour, or that the already short trip is now an entire day shorter, or even the fact that if the company was properly staffed we would have been checked in with time to spare.

The money I thought I saved flying this crappy airline is now lost in extra fees to change the flight and having to purchase a new ticket for the shuttle once we make it to NY. Oh, don't waste your time purchasing the flight insurance, because it does nothing to help in such a situation. It would have been worth it to pay a little more upfront to fly an airline that cares about the customers and know how to staff so people are not missing flights because of their incompetence.

I will never fly this airline again. They are cheaters and liars. They do not care about maintaining their customer base because let's face it there is always another desperate sucker around the corner that will unwisely take a chance on this crappy airline. I recommend that if you're reading this review, do not consider using this airline and pay a little more for a reputable airline that cares about its customers. I promise it will be well worth it in the end. Frontier is not worth the spit in my mouth.

on
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You get what you pay for. We took this airline because of how affordable it was but quickly found out why it's cheap. To start out... to check bags it's $40 per bag. All purchases on board are strictly credit/debit & the selection sucks, so bring snacks. If you don't care about quality then this is the airline for you. Walking through the plane, we seen no difference between first class & economy. The flight attendants seemed short with the passengers as well. Our flight going back to NY was delayed 3 hours & the airline offered nothing for the delay. We felt like we were sitting in cushioned lawn chairs on both flights. Also no WiFi, I hope you don't mind the caveman experience. Trust me, suck it up & spend the extra money on a known airline because this airline was truly horrible.

Expert Review

Erika ArmstrongAirlines Contributing Editor

From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot, Flying.com, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider.    More about Erika→

Founded in 1994, Frontier Airlines now launches more than 375 flights each day to destinations throughout the U.S., Mexico and Jamaica. Today, this relatively new airline employs more than 3,000 aviation professionals.

  • Get the works: Frontier Airlines offers a package price that includes services such as refund-ability, free change service, priority boarding, extra carry-on and checked bag allowance and more.
  • Exclusive discounts on fares: Travelers who join the Frontier Airlines Discount Den get access to low-rate fares only available to members. Members can book flights for up to six people on the same subscription.
  • Manage flights online: Through the Frontier website, travelers can check in, book flights, make changes and check on the status of their flights.
  • Economy-plus options: Get the same low fares on economy-class seating but nab an extra 5 to 7 inches of legroom with stretch-seat options. A small additional fee gives passengers that little bit of extra space.
  • Choose your seat: Many airlines have moved away from assigned seating, but on Frontier passengers can select a seat that lets groups stay together in the air.
  • Best for Vacationers, holiday travelers and frequent fliers who want extra room and more control over their experience.

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Frontier Airlines Company Profile

Company Name:
Frontier Airlines
Year Founded:
1994
Address:
7001 Tower Rd.
City:
Denver
State/Province:
CO
Postal Code:
80249
Country:
United States
Website:
http://www.flyfrontier.com/