Frontier Airlines

Frontier Airlines

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Overall Rating1.2 out of 5
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About Frontier Airlines

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Frontier Airlines Reviews

ConsumerAffairs has collected 2,252 reviews and 3,417 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 22, 2023

Don't buy their GoWild. I bought the GoWild unlimited. No direct flights. Can't book until 1 day ahead and the direct flight is not available for GoWild but they are available at the regular price. The rules and restrictions are not clear. I will dispute the charges with my credit card company. This is not right.

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Reviewed Sept. 22, 2023

I tried to buy a ticket on cheap airfares. The ticket was listed for $127. I bought from that site and got a confirmation that it had been processed. Then I got a notice saying that my credit card had declined. I double checked, there was nothing wrong with my credit card. Five minutes later the ticket was $400. This did not include a carry-on. I still pay the $400 because I was desperate to get to my aunt's wedding. The flight was overbooked, and they would not allow me to check in.

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    Customer ServicePrice

    Reviewed Sept. 21, 2023

    The worst airlines out there. I wouldn't fly with Frontier Airlines again. The worst customer service. Save the headache and your money. They charge extra from baggage to a drink or snack during your flight.

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    Customer ServiceStaff

    Reviewed Sept. 20, 2023

    Had a flight on Monday. Canceled an hour and a half before the flight via e-mail, but was unaware due to driving to airport. Upon arrival the area in front of Frontier was full of people, and as I went to check in on the kiosk it told me I was not checked in. I got in the long line to speak with someone and while I was waiting, someone got over the loudspeaker stating our flight was canceled and we needed to get in the line where their international flights were to get a new flight booked. As we waited in the international flight line for two hours with only one clerk occasionally two clerks, they were very unhelpful, unfriendly and didn’t really seem like they wanted to help at all.

    When I asked about new flights the only ones they had were 10-12 hour layovers that were going to put you the next day or evening at your destination which in reality would’ve been more than 24 hours that we would’ve been waiting between airports, and that was not an option as we were traveling with a two month old baby. I even watched one of the clerks grab her purse and her water jug and leave when there was still approximately 30 people standing in line, and now there was not a single attendant to help them. Customer service phone number is not helpful either and they don’t seem to understand what you’re trying to tell them. This airline made the stress level for people traveling with an infant terrible and I know for myself, they made me feel insignificant and unwanted on their airline.

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    Sales & MarketingPriceOnline & App

    Reviewed Sept. 19, 2023

    This has got to be the worst airline ever! I used them for the first time in May and ran into some issues but decided to see give it another try to see if it was a fluke. This time, I booked a trip for two people. My flight coming back had a layover. I had to pay $65.00 x3 for my bag instead of 2x. Then I received an email saying we were assigned seats. I never been assigned seats prior to checking-in for my flight (even when I flew with them back in May). Well, they assigned us seats that aren’t together either. I mean.. isn’t that why people book seats together vs separately? I get if I purchased them separately or if I forgot to check in, but looking on their website and the seat availability, they still have a lot of seats left. This is just a clear indication what a scam this airline is!

    The minimum cost to pick a seat is $25 per seat, so now they want me to pay $50 minimum just so we can sit together on one of our three flights that we have with them. I will never fly this airline ever again even if it was offered for free! I seriously hope they end up losing more customers and end up going out of business! Please, do your homework and read the reviews. Just look at their ratings & that should tell you everything you need to know!

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    Reviewed Sept. 18, 2023

    I booked non stop flight. But a month before my travel date they changed my flight from 5 and half hours to more than 10 hours flight with one stop and the same thing happened on returning flight. They also just want to charge you money on each step at any airport which was frustrated experience.

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    Punctuality & Speed

    Reviewed Sept. 17, 2023

    I had a flight in San Juan PR for 2:11 pm to go to Philadelphia and they already make you come to the airport two hours in advance. During this time of me being on time with my flight it has became three hour delay. In this three hour delay I had to reorganize my life back at home. I have children that I need to take care of and now I have to pay for a babysitter, I should have already been home. I will never fly with this company ever again. I need to be reimbursed or something but I paid too much money for the plan delay then actually being in PR. This is ridiculous.

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    Reviewed Sept. 17, 2023

    This company is HORRIFIC! Today is my birthday and I'm spending it still in Puerto Rico on the runway waiting to get home to my children! The airline is saying a fan blew and mechanic is trying to fix it! This aircraft landed and dropped passengers off but for some reason now they're have "mechanical issues"... I'll never again waste my money with this low budget company! You're better off flying United, Delta or American! Their flights might be CHEAP but by the time you spend money for your bags and extras the price sky rockets! So I'm essence I'm still sitting here not knowing if I'm going to make it home on my birthday! AND LASTLY, I'm confused as to why the airline hasn't given us an option to change our flights? This makes no SENSE!

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    Reviewed Sept. 14, 2023

    DO NOT TRAVEL W/ THIS AIRLINE. Do NOT purchase a Go Wild Pass, DO NOT fall for it. The worst airline to travel and what they advertise is fake. And you can not get in contact with them. They steal your money.

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    Customer ServicePrice

    Reviewed Sept. 13, 2023

    So imagine this.. It's your wedding day.. You wake up, everything is panning out perfectly. Your family and closest friends are by your side, the sun is shining, birds chirping, and you're marrying the person of your dreams in the most beautiful place anyone could imagine... and as you walk down the aisle (or if a man, stand at the altar waiting for your wife to walk down the aisle) you suddenly get this urge.. wait no.. it can't be... immediate PANIC. Was there cheese in that pasta last night??? You look around, but there's nowhere to turn. Your stomach is turning. You've never wanted to disappear as much in your entire life, and as you turn to run to the nearest restroom you defecate all over yourself, ON YOUR WEDDING DAY, in front of 200 people...

    OK so now that you're there.. Imagine this.... Frontier airlines is WORSE, much worse - Oh no.. How can that be!?? That scenario sounds terrible, well listen friend.. from flight experience, to website experience to you being delusional thinking this is a deal then them giving it to you (from a cost perspective) like you'd want your significant other to do on your wedding night for every action you take (yes that's right, you want customer service *wink wink* YOU MUST PAY) when you thought you were getting a bargain deal. I'm telling you, it sounds tempting, like the trashy stripper at the local club, but it's not worth it. Go ahead. Pay that extra money to fly with a decent airline upfront because after all the hidden fees, you'll be paying the same anyhow.

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    Frontier Airlines author review by Erika Armstrong

    Founded in 1994, Frontier Airlines now launches more than 375 flights each day to destinations throughout the U.S., Mexico and Jamaica. Today, this relatively new airline employs more than 3,000 aviation professionals.

    • Get the works: Frontier Airlines offers a package price that includes services such as refund-ability, free change service, priority boarding, extra carry-on and checked bag allowance and more.

    • Exclusive discounts on fares: Travelers who join the Frontier Airlines Discount Den get access to low-rate fares only available to members. Members can book flights for up to six people on the same subscription.

    • Manage flights online: Through the Frontier website, travelers can check in, book flights, make changes and check on the status of their flights.

    • Economy-plus options: Get the same low fares on economy-class seating but nab an extra 5 to 7 inches of legroom with stretch-seat options. A small additional fee gives passengers that little bit of extra space.

    • Choose your seat: Many airlines have moved away from assigned seating, but on Frontier passengers can select a seat that lets groups stay together in the air.

    by Erika Armstrong Airlines Advisor

    From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot,, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider.

    Frontier Airlines Company Information

    Company Name:
    Frontier Airlines
    Year Founded:
    7001 Tower Rd.
    Postal Code:
    United States