Frontier Airlines

Dear Lord, where do I even begin?... First off our flight from Vegas to Detroit was delayed 3 times. (Text message only, no agent to respond to inquiries.) Then, they delay us to another terminal. We finally boarded 3.5 hours after our original departure time. However, before boarding the hostile staff had every guest check their personal items to make sure they measure up correctly. The hostility of the agents was outrageous as they made each person measure their bag before boarding. Needless, to say 3 out 4 customer's bags didn't measure up to Frontier's ridiculous standards, charging everyone $99 a bag. Their behavior was despicable and the agents harassed the guests into hurrying up with their payments.

This airline is horrible. The worst experience I have had by far, and I have flown Spirit before. Flight delayed in perfect weather, with no notice until after flight should have departed, trashy accommodations, I could go on. Basically the worst of the worse. I will never fly Frontier again.

Worst and only experience I will ever have with Frontier Airlines. Do not book this airline, they don’t care and will ruin your vacation/travel experience. It has cost us an arm and a leg to buy things we need to get by. They sent my bag on the wrong flight to Florida - sent it to Fort Lauderdale and we are in Orlando. Promised everyday it would arrive and it sat in an office - my air tag tells me. Online customer service is a frustrating joke and should not be allowed. They hide behind the chat and do nothing to help. Spend a little more and get what you expect. This airline should be forced to close by the FAA. Why is it still allowed to operate? They do not compensate you and should be - I will be filing a complaint with the FAA to help get compensation.

Booked a one way flight to depart May 24, 2023. I received an email my flight had been changed from a 2 hour direct flight to a 15 hour flight with a delay in Denver. I requested a cancellation, to no fault of my own, along with a full refund. I received an email stating that the flight was cancelled and I would owe 122.00 in cancellation fees. I did an online chat with Frontier and the person stated that I would be getting a full refund. I will never do business with Frontier again and recommend that this issue be pursued by the FAA.

This was my first time attempting to flying Frontier Airlines, and this will be my last. After five delays, I decided to cancel my ticket due to the delays being over 15 hours. The frontier crew was not helpful in this situation, told us that we are not get a refund (which a lie). They created a very high stressed environment.

Frontier Airlines, your airline is a JOKE. 3 Hour delay from Tampa to Cleveland and now 8 hour delay to go home? No compensation of any kind. No customer service number to call. No answer on your WhatsApp text line. Your company truly sucks and you have seen the last of this guy.

I booked a flight on 3/3 for a flight on 3/10. It showed up in my credit card as paid. When I tried to check into my flight on 3/9, they said I canceled my flight. If I canceled it, then why am I trying to check in? I had to pay $238 for the flight when I initially booked it for $38. They never refunded me the $38 I initially paid and I had to book my flight again for $200. It was a horrible experience to be on vacation and have to spend hours dealing with this when you thought it would only take 5 minutes to check in to my flight.

Flight was canceled at last minute without warning and personnel lying to avoid any responsibility. They told over 200 Passengers that Guatemala airport was closed. We contact them and learned there was no issues at all. Never fly with this airline!! They have total disregard for customers and extort them for everything!!

My name is Deepa ** from Houston TX. I wanted to reach out to you as a last resort because I tried reaching customer care with no help. We bought 3 go wild summer passes on 2/23. Few days after this I found out we as a family have to go to abroad the whole summer to attend a extended family event. I tried explaining my situation and asked for a refund through their chatting service, as they have no customer service number but they said their policy doesn’t allow to cancel after 7 days. They didn’t consider that we won't use the pass one single time throughout this summer and it's only fair we get our money back.

WE NEED ANSWERS!!! Frontier Airlines purposely left over 50 suitcases in Punta Cana for a flight going to Chicago (By the looks of all of us filling out paperwork, they lied about the amount they left as only about 30 bags actually made it to Chicago from the entire flight). This was yesterday, March 11, punta cana to Chicago. We live 3.5 hours from Chicago but were told that the luggage left behind for "weight distribution of plane" would be in Chicago by 8am today and we would get a call. It is now 530pm and still no call. The texting chat gives zero answers, they say they have no idea.