Frontier Airlines Reviews

What made the situation even worse was the customer service. Instead of showing any understanding or trying to help passengers who were suddenly stranded, the representatives we dealt with were rude, dismissive, and unhelpful. Flights can be canceled—we understand that. What matters is how an airline treats its passengers afterward. In our experience, Frontier left us to figure everything out ourselves and absorb the additional expenses. After this experience, I would think twice before booking with Frontier again. A cheaper ticket isn't worth much when a last-minute cancellation ends up costing you considerably more in the end.

Few minutes later, we both got emails saying that our flights had been delayed by an hour. After another 20 minutes, another email came in saying it's been delayed by 3 hours more from the original take-off. After sometime, we got a mail informing us that the flight had been CANCELLED!!! I then proceeded to the bag check-in counter to ask the attendant for what next to do. She said I could either rebook or ask for a refund. I asked for a rebook. She said the next available flight to Tampa was the following day (Monday) in the afternoon by 3:45PM through Denver-Colorado, then take off from there by midnight to Tampa.

I was furious but I had no choice than to accept because I had to unfailingly relocate on or before Tuesday. She then said that the airline would put me in an Hotel for the night and I'd get a reservation soon. I asked how long it'd take cos I was furious at this point. She said over an hour because, according to her, there was only one airline staff person doing the reservations for people and they had cancelled 13 of their flights that evening. 13 flights cancelled!!!. So I knew it was going to take a long time before I got the reservation.

I had to go pick my 3 bags from the baggage claim section and started waiting for the reservation. I eventually did get the reservation after about an hour of waiting. This was around few minutes to 9pm. I dialled the hotel to confirm the reservation and to request that they send a shuttle to pick me up (cos according to the attendant at the counter, the hotel they book come with airport rides to and fro the airport). Upon dialling the Hotel to request a ride and confirm the reservation- the hotel attendant said "first and foremost, they don't do airport pick ups and secondly, they don't see any reservation from their end". I was furious. I gave it some few minutes thinking 'maybe the reservation from the airline hasn't reflected on their end'.

After some time, I dialled the hotel again and I was told the same thing- that they couldn't confirm my reservation. I then went to the Airline Attendant at the counter who I said was the only positive about my trip and she called the hotel and they informed her the same thing. She then started calling her superiors and other colleagues on my behalf to find out what was going on to figure a solution for me. She was going back and forth with the hotel and her manager or someone above her for some 2 hours. Mind you 3 other people had similar hotel reservations issues like me.

Eventually, She printed a voucher for me and the others. And she out of her own pocket booked the hotel ride for me and the others together. Upon getting to the hotel around past 11PM. We submitted our printed vouchers and we were told to wait for some minutes for him to process them. After some time, everyone else got rooms. My own voucher had issues. And he made a call to one of his managers that night and they were going back and forth. He eventually got me a room but from the drama that happened that evening. Frontier Airline did not properly book the Hotel. Hence why I had issues at the hotel.

The following day (Monday), we all checked out of the hotel and went to the airport. Checked in our bags and headed off to TSA. We left Oklahoma on time by 3:45. Got to Denver on time around 4:45. My flight to Tampa from there was slated for midnight. After hours of waiting. It was midnight and it was time to board. Only for the Gate attendant to annouce that we were waiting for the crew to arrive. We waited for an hour, only for these lots to be strolling in so casually and lackadaisically as if we had all day long. We eventually boarded by 1:30am (an hour and a half after the original take off time), when we all got on the plane. I started sleeping cos I was extremely exhausted. Only for me to wake up an hour later and saw that we had not taken off.

The lady besides me was like they announced that we are coming off the plane cos the computers in the plane were having issues. We basically sat down a full hour grounded on the plane due to Frontier Airline computers not working. We were ordered off the plane to another gate to board another plane that was working.

Upon getting to the gate by 2:45am, we were told the flight had been rescheduled till 6am that morning. These Frontier lots then had the audacity and effrontery to send a 5 dollar voucher to buy snacks at the airport at that time to make up for the time knowing fully well that all the stores were closed at that point in time. I had to painfully wait till 6am. Then we boarded again and still did not take off till 6:30am that Tuesday morning. I eventually got to Tampa by 11:20am that Tuesday morning. I was originally meant to arrive by 5:45am on Monday. Over 24 hours of my life were blown due to incompetence and poor service by this useless Airline.

In conclusion, this was the worst flight of my life. I have been on quite a number of flights in my lifetime and trust me when I say this was the worst of the worst. If you like yourself, DO NOT FLY FRONTIER AIRLINE no matter how cheap or how cost saving it may be. IT'S NOT WORTH IT. TRUST ME, IT'S ABSOLUTELY NOT WORTH IT. I promised myself after I arrived that I am NEVER EVER flying FRONTIER again in this life or in any other after. I AM BEGGING YOU-DO NOT THINK OF FRONTIER AS AN OPTION. They will waste your time. I would rate them a minus 100 over 100 (-100/100). THEY ARE THAT BAD!!!

I called back weeks later to figure that out. I was expecting a call back but never did. I ended up calling Frontier twice the first a representative gave false I formation about giving me a voucher for the situation. Then when I expressed that the necklace was $1000 he immediately changed his mind and I asked to speak to a manger and I got Jay. He explained that they would reopen the case and to allow them 10-15 business days to handle. I called back a month later to basically get told that nothing can be done and they are closing the case. It’s obvious that of course my stuff is stolen and I can’t get it back, but the lack of concern. Lack of communication. Lack of urgency.

If you could hear the representatives tone. If they could not at least showed a little remorse or at least stare that they did something, but no, I basically got a we are closing the case. No legitimate reason just a “closing the case”. If this is how you treat your customers, who are the reason why you all are in business, I can only imagine how many more thieves you all have within the company or what other wrong doings your employees do to the customers. I will not be riding Frontier anymore due to the lack of careness.

A gate change notice followed. At 12:45 am a hotel room booking appeared in my email. This is insult to injury I was already sleeping on the floor of the terminal and too little too late. The hotel according to GPS is roughly 20 to 30 minutes from the airport. I first saw the message at 2:00 am. To be back to catch a flight at 8:00 am I would need to arrive at the airport at 6:00 am roughly. Meaning I would have to leave the hotel at 5:30 am. If they are going to issue a hotel room do it while it is still a viable option or when it is a waste of time to even leave the airport.

If I had called for a shuttle from the hotel at 12:45 on the dot they would have been at the airport at about 1:15 am. I would have arrived at the hotel at 1:45 am if everything went perfect. By the time I would get checked in it would probably be 2:00 am. So I could wake up at 5:00 am to shower, get ready and catch the 5:30 am shuttle back to the airport to go through security. Not only did Frontier waste the booking because of the extremely late decision on their part it only served to make me angry with them for not doing it at a reasonable hour that would have allowed me to get some sleep. Writing this review as I sit on the terminal floor unable to sleep.

My luggage was in Frontier’s custody, and I expected my belongings to be returned safely and in the same condition in which I checked them. Instead, I received a bag that appeared to have been opened and heavily disturbed, with valuable personal items missing and another item damaged. I filed a baggage claim, but Frontier denied it. I have asked Frontier to reconsider the decision and explain the specific reason for the denial, especially since this was an international flight from Mexico to the United States.

What is most frustrating is not only losing my belongings, but feeling like my concern has not been taken seriously. I paid for my checked baggage and trusted Frontier with my personal property. I expect the airline to properly investigate what happened rather than simply deny the claim. I am sharing my experience so other passengers are aware of what happened to me. I hope Frontier will take responsibility, properly investigate my claim, and provide a fair resolution.

On the call I was told the flight was canceled and if I allowed her to reschedule the flight in her system she could give me a travel voucher for a hotel stay for the night. So I allowed her to reschedule and right after she claimed they were not offering any compensation to travelers. (So I was directly lied to by representative.) I even asked for help from staff to get my wagon. They were rude and aggressive towards me. (I do understand the stress they were under due to the delays and cancellations but this was something they should have been able to help with.) I then had to move through a huge airport alone with my two small children carrying various bags. It was extremely difficult. Thankfully I received kindness and help from the ladies in the oversized bad room. They even lent me a stroller they arranged for my luggage and car seats to be brought to me there.

The next day I was planning to get on the rescheduled flight 5;30pm that afternoon but the hotel had to have us out at noon and I would have had to sit at the airport for many hours till the flight departed and I did not trust Fronter airline to get me and my kids home at any reasonable time or even that day. I was right, the flight was also delayed. Thankfully I chose not to trust them and had rented a car and drove home.

I immediately called customer service hoping they could accommodate me on another direct flight, even if it meant booking me with another airline. Unfortunately, the only options offered were: A replacement flight that would take approximately 12 hours to reach FLL, including a 5-hour layover. A direct flight the following day. A refund. Since I was only traveling for a two-night trip, neither flight option was practical. In the end, I had to cancel my plans entirely, request a refund, and drive back home.

Beyond the inconvenience and frustration, I lost over $200 on non-refundable reservations and wasted several hours of my time. What makes the experience even worse is that there was no timely notification of the cancellation before I arrived at the gate area. Had I been informed earlier, I could have avoided spending my afternoon at the airport and potentially explored alternative travel arrangements.

I’m sharing this experience to help other travelers understand the risks involved. While Frontier's low fares may seem appealing, the savings can quickly disappear when unexpected disruptions occur and limited rebooking options are available. Personally, I would rather spend a little more on another airline for greater reliability, peace of mind, and customer service. After this experience, if Frontier were my only flight option, I would seriously consider taking a bus instead.

I spent approximately an hour dealing with customer service trying to get a reasonable resolution. I repeatedly asked to have my concern escalated and clearly explained that I understood the first representative did not have the authority to approve a credit. Instead of escalating me, I was repeatedly redirected to the airport and made to explain the same issue over and over.

The most frustrating part was my interaction with Krish, who repeatedly failed to acknowledge my requests for escalation and ultimately ended the chat while my concern remained unresolved. I had to start an entirely new customer-service conversation just to get someone to properly review the situation. I eventually reached Customer Relations, who acknowledged and documented my complaint regarding Krish. However, after all of this, the final goodwill resolution was a $20 travel voucher.

My disappointment isn’t simply about the voucher amount. It’s about spending an hour trying to get basic assistance and leaving the experience feeling unheard and undervalued as a long-term customer. Frontier provided a resolution, but it did not feel like my loyalty, time, or experience were meaningfully valued. Delays are frustrating—but feeling like you’re fighting the airline for basic support afterward is what damages customer trust. Long-term customers shouldn’t have to fight this hard to be heard.

I just don't understand why airlines will just up and cancel flights when people have paid to travel with them. I don't think that they realize the other travel costs that are associated with a trip, outside of the ticket costs. It's just absolutely the worst customer service experience snafu's that you can go through. The only reason they still get 1 star is because at least I got a full refund of their ticket prices. Frontier definitely needs a "do-better slip"!

I understand that airlines have policies and deadlines, but there should be some level of humanity and compassion when a passenger is dealing with an issue that prevented online check-in and is traveling for a serious family emergency. Instead, I was left feeling like nothing more than a transaction. What makes this experience even more upsetting is that Frontier is perfectly willing to offer and sell customers numerous extras, yet when a customer needs actual assistance, there seems to be very little flexibility or compassion.

Because of Frontier, I was denied the opportunity to make a trip that was emotionally and personally extremely important to me. I will never forget how this situation was handled. Airlines are dealing with real people, real families, and real circumstances—not just bookings and deadlines. Sometimes two minutes should not matter more than a person trying desperately to see a loved one who may not have much time left. I would strongly think twice before booking with Frontier Airlines. My experience was not just inconvenient—it was heartbreaking.

​You cancelled my flight with zero warning, absolutely zero accountability, and customer service that felt like talking to a brick wall. If you look up the word "incompetence" in the dictionary, you won't even find a picture of Frontier because you probably tried to charge the publisher a $99 carry-on fee just to use your garbage logo. ​I'm convinced this entire operation is just some sick psychological experiment to see how much torture a human being will take before spontaneously combusting at Gate A4. 0/5 Stars. Dissolve the company immediately and spare humanity.

As I was getting nowhere, I just told the rep to cancel the flight. You might be asking yourself what happened to my remaining $78? Well the good news is that I now have that as a travel credit with Frontier! Yippee. I’ll walk to Vegas before I EVER consider booking this airline. I’ve worked in the customer service industry for a fortune 100 company for 20 years. Exceptions can always be made. ALWAYS! If I could give a negative star(s) I sure would.

This lack of compassion and professionalism caused significant and unnecessary stress for both my wife and me. Families traveling with special needs children should not have to fight for reasonable accommodations after already notifying the airline in advance. While Frontier may offer lower fares, the savings are not worth the poor customer service, lack of professionalism, and inadequate support provided by its ground staff. I sincerely hope Frontier reviews its policies and provides better training so that families with disabilities are treated with the respect, dignity, and care they deserve.

Then another gate agent stepped in, said, "Nope, they're too late," ignored what had just happened, started typing on her computer, and proceeded to print boarding passes for the standby passengers after flirting with them for the last hour. We were confirmed, paying customers, not standby. Our seats were given away despite the fact that we had already paid for them and had been at the gate for hours.

To make matters worse, we were sent back to ticketing and told the next available flight wasn't until 3:00 p.m. the following day. Instead of correcting Frontier's mistake, they tried to charge us $690 to get on that flight…even though we had already purchased tickets and had been present at the gate. Customer service was just as bad. Spartus, who identified himself as the “supervisor”, was rude, dismissive, and incredibly condescending. He repeatedly said, "I'm the supervisor," laughed in our faces, and offered absolutely no help or accountability. Adding to the chaos, there were multiple heated confrontations at the gate involving the same gate agent, including one with another passenger who accused her of discriminatory treatment and another dispute with a family. Regardless of those situations, the way we were treated was completely unacceptable and just as discriminatory.

Frontier took our paid seats, gave them to standby passengers, attempted to charge us hundreds of dollars for a replacement flight, and then treated us with disrespect when we asked for help. I will never fly Frontier again, and I strongly recommend paying a little more to fly with an airline that values its customers and honors the tickets they've already purchased.

After more delays, we were boarded only to sit on the plane because of a weight issue. We later overheard the pilot explain the aircraft had been overfueled and they were waiting to burn off fuel before departing. Hearing, "Hopefully we can make it to Philly," is not exactly something passengers want to hear before takeoff. The delays caused us to miss our connecting flight, and the next available flight wasn't until the following day. That meant spending nearly 24 hours in the airport, missing a day of work for three family members, missing a dentist appointment that resulted in a cancellation fee because we couldn't give 24-hour notice, and paying an extra $22 in airport parking because our car sat an additional day.

Customer service was, without question, the most disappointing part of this experience. The Frontier staff at the gate were beyond rude. Passengers simply trying to find out departure times so they could grab food or make plans were met with announcements over the microphone like, "Pay attention. The flight is delayed. No need to keep asking me." Meanwhile, the information was inconsistent—the email showed one departure time, the airport monitors showed another, and the Frontier app still displayed the original schedule. People weren't asking because they weren't paying attention—they were asking because Frontier couldn't provide consistent information.

We were promised meal vouchers because of the delays. An airport manager told me our family would receive two $75 meal vouchers. Instead, we received a single $50 reimbursement voucher that had to be linked to our bank account, paid out of our own pocket first, and then reimbursed 3–5 business days later. That's hardly a meal voucher for a family of five stranded for over 12 hours. To make matters worse, Frontier even emailed passengers asking for volunteers to take a later flight. Yet when we asked for a refund after already spending thousands because of their delays, we were told refunds weren't an option. Instead, they offered $50 per person in future flight credit. After explaining how much this ordeal had already cost us, we were actually told that the company was losing money too.

I understand that delays happen. Weather happens. Mechanical issues happen. Those things are part of air travel. What isn't acceptable is the complete lack of communication, accountability, empathy, and customer service. At every step, we were passed from one representative to another without answers or solutions. Our daughter's milestone birthday trip should have been filled with memories of celebrating in Las Vegas—not memories of delays, confusion, rude employees, unexpected expenses, and spending nearly an entire day stranded in an airport. Frontier Airlines, you failed your customers every step of the way. Based on the conversations we had with fellow passengers, it sounded like at least 80% of our flight felt the same way. This was our first experience flying Frontier, and it will absolutely be our last.

The return: Frontier flight 4000 (San Francisco to Dallas): can’t check in online on the app (as they suggested) neither their website or the customer support. And they assured me on the airport someone will assist me with it without paying. Guess what they tried to charge me for checking even though they see a notice of fee waiver for it the support put on. But again, the flight delayed.

Frontier flight 3110 Dallas to Charlotte): flight assistants at the gate where making jokes of us when we ask why they don’t start boarding even when the time pass and the board notice on the screen says door closes 20 minutes before flight. I wonder if Frontier Airlines ever make a flight the way they promised to. I wouldn’t even give one star for this airline; it’s just that there’s no option to continue without giving any.

Valeria