Frontier Airlines

Frontier Airlines

 2.4/5 (776 reviews)
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About Frontier Airlines

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Frontier Airlines Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: March 25, 2023

Dear Lord, where do I even begin?... First off our flight from Vegas to Detroit was delayed 3 times. (Text message only, no agent to respond to inquiries.) Then, they delay us to another terminal. We finally boarded 3.5 hours after our original departure time. However, before boarding the hostile staff had every guest check their personal items to make sure they measure up correctly. The hostility of the agents was outrageous as they made each person measure their bag before boarding. Needless, to say 3 out 4 customer's bags didn't measure up to Frontier's ridiculous standards, charging everyone $99 a bag. Their behavior was despicable and the agents harassed the guests into hurrying up with their payments.

My wife and I were lucky, however, there was a dispute over my wife's fanny pack which they considered an additional personal item. Luckily, it fit in my backpack. Now everyone on the plane is upset. 30 minutes after everyone is boarded, a flight attendant announces that he needs 15 volunteers to move from the back seats to the front or the flight won't be able to continue. (Something about weight differentials?) Needless to say, there was a lack of volunteers. So the attendant forces people to move from their seats and rearranges everybody's seats. People that had window seats would be forced to sit in the middle, and people that paid for exit rows and first class were forced to move to different aisles.

Conflict started to occur on the plane and a few people began to protest. They were asked to leave the plane. By this time the entire flight is ready to riot, including my wife and I. People were yelling "Let them stay, Let them stay!!" Agents boarded the flight and threatened to cancel the flight, leaving us stranded for the night. Two couples refused to move from their seats and the spectacle continued. More threats from the hostile, mean-spirited agents, and a riotous flight of upset customers came to an end when the pilot decided to disembark and leave us all hanging.

I swear that this is the truth... I have never, ever felt the need to write a review like this. I'm a very patient and understanding man who served this country with honor. I have never, ever seen so many errors and egregious mistakes made by an airline that is completely hostile towards customers that trust them with their lives. This was just an absolutely dreadful experience, and I wish I would've researched Frontier better. If you decide to choose Frontier, prepare yourself for a dreadful experience. There are better options out there.

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Rated with 1 star
Verified Reviewer
Original review: March 23, 2023

This airline is horrible. The worst experience I have had by far, and I have flown Spirit before. Flight delayed in perfect weather, with no notice until after flight should have departed, trashy accommodations, I could go on. Basically the worst of the worse. I will never fly Frontier again.

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    Rated with 1 star
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    Verified Reviewer
    Original review: March 23, 2023

    Worst and only experience I will ever have with Frontier Airlines. Do not book this airline, they don’t care and will ruin your vacation/travel experience. It has cost us an arm and a leg to buy things we need to get by. They sent my bag on the wrong flight to Florida - sent it to Fort Lauderdale and we are in Orlando. Promised everyday it would arrive and it sat in an office - my air tag tells me. Online customer service is a frustrating joke and should not be allowed. They hide behind the chat and do nothing to help. Spend a little more and get what you expect. This airline should be forced to close by the FAA. Why is it still allowed to operate? They do not compensate you and should be - I will be filing a complaint with the FAA to help get compensation.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 22, 2023

    Booked a one way flight to depart May 24, 2023. I received an email my flight had been changed from a 2 hour direct flight to a 15 hour flight with a delay in Denver. I requested a cancellation, to no fault of my own, along with a full refund. I received an email stating that the flight was cancelled and I would owe 122.00 in cancellation fees. I did an online chat with Frontier and the person stated that I would be getting a full refund. I will never do business with Frontier again and recommend that this issue be pursued by the FAA.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 22, 2023

    This was my first time attempting to flying Frontier Airlines, and this will be my last. After five delays, I decided to cancel my ticket due to the delays being over 15 hours. The frontier crew was not helpful in this situation, told us that we are not get a refund (which a lie). They created a very high stressed environment.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 22, 2023

    Frontier Airlines, your airline is a JOKE. 3 Hour delay from Tampa to Cleveland and now 8 hour delay to go home? No compensation of any kind. No customer service number to call. No answer on your WhatsApp text line. Your company truly sucks and you have seen the last of this guy.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 20, 2023

    I booked a flight on 3/3 for a flight on 3/10. It showed up in my credit card as paid. When I tried to check into my flight on 3/9, they said I canceled my flight. If I canceled it, then why am I trying to check in? I had to pay $238 for the flight when I initially booked it for $38. They never refunded me the $38 I initially paid and I had to book my flight again for $200. It was a horrible experience to be on vacation and have to spend hours dealing with this when you thought it would only take 5 minutes to check in to my flight.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 19, 2023

    Flight was canceled at last minute without warning and personnel lying to avoid any responsibility. They told over 200 Passengers that Guatemala airport was closed. We contact them and learned there was no issues at all. Never fly with this airline!! They have total disregard for customers and extort them for everything!!

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    Rated with 1 star
    Verified Reviewer
    Original review: March 13, 2023

    My name is Deepa ** from Houston TX. I wanted to reach out to you as a last resort because I tried reaching customer care with no help. We bought 3 go wild summer passes on 2/23. Few days after this I found out we as a family have to go to abroad the whole summer to attend a extended family event. I tried explaining my situation and asked for a refund through their chatting service, as they have no customer service number but they said their policy doesn’t allow to cancel after 7 days. They didn’t consider that we won't use the pass one single time throughout this summer and it's only fair we get our money back.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 12, 2023

    WE NEED ANSWERS!!! Frontier Airlines purposely left over 50 suitcases in Punta Cana for a flight going to Chicago (By the looks of all of us filling out paperwork, they lied about the amount they left as only about 30 bags actually made it to Chicago from the entire flight). This was yesterday, March 11, punta cana to Chicago. We live 3.5 hours from Chicago but were told that the luggage left behind for "weight distribution of plane" would be in Chicago by 8am today and we would get a call. It is now 530pm and still no call. The texting chat gives zero answers, they say they have no idea.

    We went to our local airport in Green Bay to talk to someone since frontier doesn't offer any customer service phone numbers and were told by the manager there that they can't even call someone for support, nor do they offer any sort of tracking on luggage. WHERE IS ALL THE MISSING LUGGAGE?!?! 3 out of 4 of our checked luggage didn't arrive. This contains all of our clothes, toiletries, MEDICINES/PRESCRIPTIONS, mementos/souvenirs and so much more. It is completely unacceptable that there is no communication whatsoever.

    Oh, btw.. first we were told it was a weight issue. My question for that is we all pay a good amount of money for our bags ahead of time, up to 40 pounds for each bag. So, how could they not have had that figured out and if the plane can't hold luggage and passengers, then they shouldn't be selling tickets and luggage prices! There were less than half (probably closer to a quarter) of bags that actually made it onto the plane. This was purposeful, not a mistake. They were sure to tell us all once we landed in Chicago that they left everyone's luggage behind, captain informed us once we touched down in Chicago.

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    Frontier Airlines author review by Erika Armstrong

    Founded in 1994, Frontier Airlines now launches more than 375 flights each day to destinations throughout the U.S., Mexico and Jamaica. Today, this relatively new airline employs more than 3,000 aviation professionals.

    • Get the works: Frontier Airlines offers a package price that includes services such as refund-ability, free change service, priority boarding, extra carry-on and checked bag allowance and more.

    • Exclusive discounts on fares: Travelers who join the Frontier Airlines Discount Den get access to low-rate fares only available to members. Members can book flights for up to six people on the same subscription.

    • Manage flights online: Through the Frontier website, travelers can check in, book flights, make changes and check on the status of their flights.

    • Economy-plus options: Get the same low fares on economy-class seating but nab an extra 5 to 7 inches of legroom with stretch-seat options. A small additional fee gives passengers that little bit of extra space.

    • Choose your seat: Many airlines have moved away from assigned seating, but on Frontier passengers can select a seat that lets groups stay together in the air.

    by Erika Armstrong Airlines Advisor

    From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot, Flying.com, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider.

    Frontier Airlines Company Information

    Company Name:
    Frontier Airlines
    Year Founded:
    1994
    Address:
    7001 Tower Rd.
    City:
    Denver
    State/Province:
    CO
    Postal Code:
    80249
    Country:
    United States
    Website:
    www.flyfrontier.com