Frontier Airlines Reviews

The first complaint is what you are allowed to carry. I had one book bag in which I still wind up shooting things away then the size of the compartment where your bag can go is ridiculous and you have to pay for everything. There was no complimentary anything not even water. The employee have no compassion or patience with the public. This one lady with her son who had too much stuff and practically shout most of the stuff away and missed her flight and if I didn't help her she would have been stranded and still had to pay extra cost for her bag.

Wow… just wow. I booked a flight from San Diego to Minneapolis with Frontier. I arrived at the airport 1 hour and 10 minutes before departure, but there wasn’t a single Frontier representative at the ticket counter. As an active member of the military, I need a representative present to complete the check-in process. When I called Frontier’s customer service line, I was told I was “late.” This was my first time flying Frontier, and I found that explanation completely unreasonable. I asked them to simply rebook me on another flight, but they immediately tried to charge me an additional $120. After waiting about five minutes to speak with a supervisor, the exact same representative came back on the line and suddenly said, “I’m just going to waive the fee for you.”

The flight was delayed one hour then we boarded and they told the passengers the telephones to communicate during the flight with the attendants and pilot wasn't working. The departure time was changed 4 times after almost 4 hours inside the plane; they decided to take us out of the plane. Once out 15 minutes later the flight was canceled. The airline did not pay for the hotel and did not have anything available to travel until 2 days after. The worst experience ever and do not recommend it to anyone.

They are Cheap. But in a difficult situation their communications are useless. To the level where gate agents run away so they don’t need to deal with the issues, or so it seemed today. They left the gate abandoned without explanation well until after the planned departure date. And, oops, the plane was in a different state. So they totally knew but we’re not empowered to communicate. Clear management mistakes on their corporate side. Chat agents that are not in the loop. Rolling delays without explanations. Poor communication of procedures.

Frontier canceled my international flight 2 days before scheduled departure leaving me stranded in another country. They wouldn't even give passengers a reason why they canceled the flight. It cost me over $1400 to get home after booking with another airline. Frontier had no other flights for another 5 days.

I travel with Frontier once and do not intend to fly again. Frontier lost my luggage and wanted to settle with giving me a $79.00 travel fee reimbursement, in addition to a $75.00 voucher. I traveled to Las Vegas. The outgoing flight was delayed for four hours. My scheduled flight home was cancelled and couldn't be rebooked for three days. While they may offer discount flights, it may cost more to fly with them. In the process of filing a claim with the BBB; there have been over 4000 complaints in the last four years. Hopefully my claim with Frontier will be processed before additional action has to be taken.

I have a question for frontier airlines… Why would you work for a company that has the type of customer service that you have???? You simply do not care about customer service. I will never ever fly Frontier again!!!!

I had a very disappointing experience with the Frontier Airlines staff at the Minneapolis–Saint Paul (MSP) Airport. I arrived at the Frontier counter around 2:00 PM to purchase a ticket. The employee told me to return after 3:59 PM because they would help me book it then. Trusting their instructions, I waited at the airport for nearly two hours. When I returned at the exact time they had given me, a different employee told me that Frontier does not sell tickets at the airport counter. This completely contradicted what I had been told earlier. As a result, I wasted two hours of my time for nothing.

After 14 years of working in and traveling throughout the airline industry, I can confidently say that Frontier Airlines is the worst airline I have ever flown with. The overall experience was extremely disappointing, and the customer service fell far below even the most basic expectations. I will never fly with this airline again. I strongly recommend choosing an airline with a proven history of reliability and excellent customer service. There is no need for me to upload a receipt—it would not change my experience with Frontier Airlines. Unfortunately, I have to give one star to submit this review. If I had the option, I wouldn’t give it even one star. LOL.

We were planning a trip to Phoenix and as I looked at fares Frontier appeared to be the cheapest. I wasn't aware of the exorbitant fees they charge for luggage. Every airline I've ever flown allows checked baggage up to 50 pounds. Frontier's limit is 40. I weighed out the bag before leaving and actually moved some to my personal backpack to get under 50 lbs. Their scale said 52, which was over the 40 lbs anyway. So we were charged $158 for the checked bag. OK, my bad for not checking. The real concern came on our flight home. We were short on time to check in and went to the desk. My bag this time was 62 because I knew we were going to be over the 40 lbs and the website said over fees up to 100 lbs were $129 plus tax, so I anticipated $150 plus some as before. But we were charged a service fee for using the desk, $154 for the overweight bag and another $79 for a checked bag. That totaled out to $247.

Airline started delaying the flight 12 hours earlier and continued to delay for four hours before cancellation. Never saw an aircraft at the gate. Once canceled there were NO FLIGHT FOR THREE DAYS out of Boston to ATL because they had canceled three other ATL flights over the past two days. When we tried to rebook all they would do is drop off in a city four hours away with no car or money back in over a week. Over 200 peeps stranded in Boston by this airline for a Mechanical issue they knew about the day before. Oh and the 100 voucher is only good on their crappy airline. I will never fly Frontier again or advise anyone to use them.

I booked a flight for my husband and paid to upgrade his seat. When he got on the plane, they had a sign on the seat that said it was not available. He had to go to the attendant to ask and they had to get the ok from the pilot so he could sit in the seat he paid for! He then had to put his carry on 9 rows back and someone took his bag. When it was later returned, Frontier wouldn’t even deliver it to his hotel even when he said he would pay for the person to bring it. Unfortunately, this is not the first bad experience with frontier. But I will not ever book a flight again with them!

My wife is traveling with child and almost 90 year old my mother from BWI to LAX on flight #2633. This airline is keep increasing layover time from 1 hr to almost 7 hr. I am worried about my kid and old mother. At this point I can not take flight with other carrier, because it is too late to find deal.

Frontier, can you explain why my husband and I booked our flights together, paid over $600, and even checked in at the same time, yet were assigned seats separately? If tickets are purchased simultaneously, it's obvious we're traveling together. Why are families and friends being separated unless they pay extra? This policy needs to change. Customers shouldn't have to worry about being split up when they book together. I hope this issue gets the attention it deserves—perhaps even through a class action lawsuit.

Too many inconveniences, rude staff, a bunch of hidden fees. I was able to fly out with a carry-on, put under the seat. but flying back they charge me $65. I will never use the service again.

Boarding process and flight crew was unacceptable from MCO to ISP. The crew and process from ISP to MCO was fine proving Frontier can offer a professional courteous service boarding. However the crew and process at MCO was the worst. I paid extra for a board first ticket. When the plane we boarded WITH TREMENDOUS DIFFICULTY was broken and we had to leave and board a second plane it was EVERY PASSENGER FOR THEMSELVES and there was no board first option or any announcement made other than “form one line”. The worst part was customer service called me a liar and said there was no documentation that board first was not offered. Really? Like that crew was ever got to document that they are terrible at their job!

If I could rate this Airline a -10 I would. They have terrible customer service. Their staff is awful. No help. I was scheduled to fly to Fort Lauderdale yesterday (06/21/2026) but my flight was canceled and they told me the earliest flight they had to Fort Lauderdale was 10 pm the next day, just for me to hear them board a flight to Fort Lauderdale at 2:30 pm after they told they didn’t have any flight leaving before 10 pm. When I went to a staff she dismissed me with a smile on her face. “I am trying to board a flight, sir.” With no care as to why I approached her in the first place. I missed a whole day of work because of this. Frontier can keep their $100 voucher because I’ll never fly Frontier again. I would rather drive to the North Pole than fly with Frontier again. That’s how bad my experience was.

0 stars, left us sitting after we landed for an hour with no gate to go to after leaving over an hour late, late at night. They yammer on about their stupid credit card too.

Repeated delays - 5 delays eventually delaying to 10am next morning!!! Horrific service and refusal to accommodate! Bad attitude at counter!! The absolute worst service of all time!!! Do not fly! This kind of airlines must simply go out of business and be taken over by those who provide good service.

The worst of the worst. Flight was supposed to leave at 9:45 pm and I got more than 7 delays, now it’s leaving at 10 am next day. The voucher hotel but not transportation to it. Worst, never again. I will give 0 stars.