Frontier Airlines Reviews

I was flying back home, and in the process of delays and trying to contact my job, I missed the flight. I got help from Linda H. Who was working the rebook counter. The first time I dealt with her, my flip flop sandals broke and she helped me repair them quickly. The second time she assisted me, was after I missed my flight, she was able to rebook me for a reasonable price and help calm me down. I hope this gets back to her, she helped me so much. She was a true blessing.

My trips with Frontier have been direct flights with carry-on luggage only, so I haven't had any experience with checked baggage. The flights have always departed on time. The service provided by the staff at the airport and on the plane has been excellent—everyone was very friendly.

I genuinely have never had such a frustrating travel experience in my life until flying with Frontier, but I also have never been more grateful for two people who completely turned everything around and made us end our trip on an AMAZING note (TYAUNA ** & NATASHA **). After our flight from Cancun was canceled, we were left dealing with lost luggage for HOURS. We were told to wait in random areas, ignored, given no real updates, and repeatedly told “10 more minutes” for over five hours straight. At one point, we were even taken to a back room and waited there with no real explanation. No one was helpful, no one communicated, and we were ultimately forced to leave without our bags because we were getting nowhere.

Tyauna **, (ATL Baggage Supervisor), and Natasha **, (ATL Baggage Agent), were INCREDIBLE!! Frontier lost mine and my friend's luggage during our trip and nobody in the Cancun Airport, (where it was originally lost), was helpful or knew what to do. Side note- the luggage was “lost” inside the cancun airport and they had us wait nearly 5 hours for somebody to try to “find” it and kept saying “10 more minutes and we will have your bags”. They even took my friends to the sketchy back rooms and said they would be there, (they were not). Anyways, after eventually having to leave the bags and hop on our next flight to our final destination, (ATL), we called nearly ten people from Frontier who had zero idea how to help and kept talking to us in circles. They didn’t even know flight times, my friends and I had to LOOK THEM UP for the people on the phone.

I buyed a ticket direct flight from FLL to NC without any stop. When I arrived to do my check-in said my flight was change with the outs and need to flying to Atlanta. We are here now in Atlanta 05/22/26 and they said the flight is delayed until 1am. Horrible. I paid for the tickets. Direct flights and this people change because I don’t know. I called the customer services and don’t result anything. Never I take flight with Frontier.

My trip was in less than seven days and the online system changed the parameters of my ticket search which I did not realize until after I made my purchase! They are clearly in the business of bait and switch and take advantage of paying customers! I do not want to ever fly with Frontier and expect for them to do the right thing by refunding my funds to my original form of payment, my credit card and stop hiding behind your legalese! Shame on you!!! This is hands down the worst airline I have ever worked with!!

Sat in airport for 8 hours waiting on our flight just to be canceled two or three times rescheduled all the way into the next day.

They are robbing you blind. You have to buy the seats after buying the tickets. That make no sense when you pay for the trip already and they charge you 100$ extra for carry on bags after at the flight because the app doesn’t work. Problem with boarding passes. It was a terrible trip after ending up 500$ for 200$ ticket. They do it on purpose to scam people with ticket prices.

They literally told me my family cannot sit together unless we pay for it. Also they charge for check in. So make sure you do check-in on your phone. The worst of the worst airline ever!!!!

Worst airline of all of domestic airlines. From hidden fees (I wouldn't be surprised if they start charging you for the air you breathe while on their airline. They act like they're budget, but by the time you end up paying for everything you need, they are no cheaper than a "non budget" friendly airline. They also make trying to book a flight extremely difficult unless your a computer genius. They snuck in an extra checked baggage charge even though the 2 that we are taking were already paid for ($225 for 2 stinking suitcases BOTH under 40 pounds), they don't provide a way to PRINT your boarding pass and I guess they expect you to fly on the outside of the plane to get their "low price". Unfortunately I learned my lesson the hard way. First and LAST time I'll ever use this airline again.