Frontier Airlines Reviews

Frontier are thieves. We had one way tickets booked for $1,000 for a 2.5 hour flight for 3 people from NY to FL. We wanted to change our flights to one less day. I called to ask what the cancellation policy was. The representative assured me that we would receive a full refund to my credit card. So we proceeded to book with another airline because frontier didn’t offer flights that day prior. We then spent $1,000 with airline and cancelled frontier flights. When they didn’t refund me I called to ask why not and they then informed me that is not the policy and they are very sorry if the representative didn’t inform us correctly but we will get a credit and be required to use it within 90 days.

I can literally write a book with all the reasons not to do any business with this company but I am exhausted of being all day on the phone and getting nowhere with them. Not even worth to elaborate on all the bad practices this company does and it's still in business. Complete Disaster.

This is the first time I flew with Frontier Airlines and it has been the worst experience ever! I booked the flight to Disney through Priceline as a package and thought it was good cause it’s a nonstop flight, there was a 4 hour delay leaving to Orlando and we checked in our hotel at 3am, upon our return the flight got cancelled and was in line for 2 hours trying to figure out what to do next, was informed by the customer service that the next flight would be 2 days later which ruined my next day appointments. They did not even provide us with accommodations or nothing for their cancelled flight so I had to book a one way flight through Delta for the next day and pay another night of hotel. This airline ruin our whole trip, I would not recommend anyone to fly on this airline ever. On top of all this, the price seems cheap but they make you pay for your seats and carry-ons upon checking in so technically it’s not cheaper than the major airlines. They are a rip off!

I had a one-way ticket to Florida. After Frontier messing up the departure time of our flight, causing many of us to miss the flight my flight was rescheduled for the next day. Later that evening they canceled my flight leaving me to only find a ticket for the next day for $1100 for ONE WAY ticket because of their poor communication and issues. They offered a $500 voucher/reimbursement for using another airline but refuse to reimburse for the ticket they failed me on. So really, they gave me a couple hundred dollars toward what ended up costing me over $1500 because of them being a terrible airline.

I booked a round-trip ticket through Spirit with a choice of a return flight through Frontier. At the airport, the flight was cancelled. Spirit gave me a refund as the next available flight was 3 days away…The same day as my return flight. I cancelled Frontier and put in a formal request for a refund since my trip would be useless. I would fly into my destination and have 3 hours before I had to fly back. They did not refund me or give me credit for future flights. All 3 hotels I booked did not charge me after talking to them about the situation. During this time, with flights are being cancelled a lot, do NOT go with Frontier! They would rather have a few dollars in their pockets now, even if it means losing future business.

I'm just going to lay out the facts. Too angry to put an emotion in. Arrived over 24hrs late to the destination. In that time I had 2 camcelled flights and 4 delayed flights. Very rude staff at St Thomas. Did not provide accomodation when the flight was cancelled, so was forced to stay in st thomas airport for over 24hrs and overnight. They did not send our bags with us and they proceeded to take over a week to send my bag out to me. So I was in a country in which I didn't live or know anyone, with none of my belongings or clothes, so had to buy some clothes to keep me going. Despite this they refuse to provide any compensation or reimbursement.

I requested to change the flight on the same day to a lower fare flight, but Frontier customer service insisted that I would have to pay $79 change fee. I asked the customer service why they would not do the customer a favor while costing their company nothing. They simply said they could not do anything.

Our flight was cancelled on 3/21/22 and now the flights were all booked going back to Trenton, NJ from West Palm Beach, Fla. even the next day. They said they were cover our expenses so we booked a flight on United Airlines to Newark. Our car was in Trenton so we rented a car to get back there. They are not covering our rental car at all! As for flying into PBI don't fly them. They cram everyone on the plane, the seats don't recline and it's a hodgepodge of unsightly characters that fly this airline. This is the worst excuse for an airline I have ever seen. Completely unprofessional!!!! I wish I would have read the reviews before booking a flight.

I am so disappointed about this Micky mouse airline, I always travel with American Airlines so here we go. I got my ticket and saw I don't have a checked bag for return, I purchased a bag and they charged me for 3 bags 145$, called them up and asked for partial payment and refund to my CC, Due to having Crappy website they refuse to refund due to a their crappy policy of Gouging people, is not refundable. So I had to call my CC company and dispute the charge, I asked to cancel the whole flight. From 259$ flight now I am flying with 403$. What Thief they are, never ever fly with them. AGAIN.

I travel the world but this is by far the worst experience I had flying with Frontier airlines. Our flight was delayed for 3 hours. The turbulence was so scary. No it was not raining nor was the weather horrible. My son fly with this airlines before and said, "Mom this is nothing new." He experienced the same. My car rental company was closed and I had to sit at the airport 5 hours with my 4 kids waiting for Budget to open. I was unable to accomplish what I fly to FL to accomplish because of the hours of inconvenience so I called Frontier not asking for a refund but asking for a day later to fly home. I was told it will cost $1200 and if I fly in the morning it would cost $650. How do you inconvenience an entire family and have no empathy to rebook a day later for them with no questions asked??? Please do not waste for $$ with this airlines. It’s beyond horrible. Choose JetBlue…

Do not Fly Frontier Ever! Father flew Sacramento to DFW but unfortunately mid flight he received a call that the meeting he was supposed to have was cancelled. Even with travel insurance and being told that he could get a refund for his return trip (couldn't get on Frontier that same day to return home) and to call with 24 hours to have a refund. Upon calling well within the 24 hours was then informed that they would charge him a $79.00 cancellation fee but refund $83 and some change in credit towards his next flight. They would not be paying/refunding any part of the baggage fee that was paid for for his return trip. This on top of being on hold for over 2.5 hours and being transferred from one person to the next being hung up on twice and only after I demanded to speak with a supervisor was anything said/done to get to where we were told they could do nothing to refund his paid for return ticket. What a Rip Off!!!

I was recently harassed by a male flight attendant who identifies himself as only "Jack". Jack took it upon himself to demand that my 2 yr old turn the sound off her tablet completely because "other people are trying to sleep". Question is when was the last time have you seen a 2 yr old using a earphone? The harassment didn't stop there. He kept insisting that my 22lbs 2yr old sit in the seat by herself even though the seatbelt doesn't secure her because she's too small.

This airline is irresponsible, undependable, and lacking in customer service. They canceled the flight due to overbooking because they couldn’t get enough passengers to give up their seats in exchange for credit voucher. Then at 7:30pm after 3.5 hour delay, they canceled the flight and sent everyone home without rebooking on another flight. They told us to check our emails for a voucher and to book our own flights. The credit they emailed was $400 voucher for any flight. However all flights next day were priced at $800+!! No compensation for hotel stays but they generously gave a $15 meal voucher.

Trying to get from Washington, DC, to Phoenix via Denver today on Frontier Airlines was nothing short of a disaster. Starting in an over-crowded terminal, our first flight was delayed 3 hours (from 1 pm to 4 pm) because of a mechanical glitch. Before we departed, our second leg was canceled for no announced reason, leaving us scrambling to reschedule on a 10 pm flight out of Denver. Then the first flight abruptly started boarding at 3:15, but then we still sat on the tarmac until 4:30. By this time we were starving, but all they had to eat was a candy package or a small cheese tray, both overpriced. No free pretzels or even water! Hours later, finally in Denver, we boarded for our 10 pm leg, but were immediately told to deplane & that the flight needed “some new parts, which were being flown in.” Departure time: 1am. Throughout this ordeal, Frontier just acted like this was business as usual. No explanations. We will NEVER fly this airline again!!!!

Frontier does not deserve 3.4 star. The service is terrible and the delays both ways on my trip was ridiculous - more than 6 hrs and no communication as to why the delay. I emailed the company for compensation and through all that I was told they sent me an email of delay at 1:44 am. I told them it should have been eastern time not western time!

Frontier Discount Den is very poor in customer service in correcting their mistakes. My membership account was cancelled, but they kept on deducting fees from my credit card. Even after I had requested to be removed from the automatic charges, I still get charged each year. Each year I have to call them and they assured me that it is removed from auto charges, when I ask for receipts or confirmations that it has been removed and cancelled, they said they can't do that. Poor business ethics and poor systems. So each year I have to make time to call them or call my credit card company about these recurred charges. I would give this a negative zero star.

Never again. Frontier messes me over every time. I purchased a flight months ahead of time and then last minute they cancel the flight with no notification and then refuse to refund. Even my credit card won't give me the money back due to the purchase agreement. Don't fly Frontier. Never again.

I purchased round trip flights to Orlando from Denver on March 16th. I received a notice that my flights had been changed. The departing flight was to be in the morning, and they changed it to a late evening flight. The return flight was to be a late evening flight and they changed it to an early morning flight. I called and after being on hold for 45 minutes was told there is nothing the can do about the flights and said I can cancel and get a refund. I went ahead and cancelled and I have still not seen a refund.

On March 21st 2022 I book a flight from Philadelphia to Jacksonville Fla my flight was 2323 sch to leave at 7 am and arrive in Jax at 9.20 am but that did not happen. Before leaving my home for the airport I got an alert on my phone that my flight was delay untill 8.50 which was not a problem I already checked in online Sunday night. I my received Boarding pass, upon arriving at the airport our boarding pass was scan in and given back to us, no one said the gate was change so we headed to the gate that was assign to us which was gate E 7. I sat there for a good hour and half before I realize something was not right. I start asking question only to find out I was at the wrong gate and my flight already left at 8.30 out of gate A4.

Canceled our flight with no notice. No reason given after we checked in and were at airport. No one at desk to help, they went behind in their room and hid. No help at all. Lost two days of our trip, could get refund on hotel or car. Did not get to see my family. Shame on them.

This airline is the absolute worst airline in the industry and I plan on filing a complaint with the FAA. Each and every time my family has flown with Frontier, they have been delayed with no apology. My family were on a flight from Cleveland to Tampa on Friday 3/18 at 9:40PM. As seems to be the policy of Frontier Airlines, once my family got checked in and through security, Frontier sends a text message that the flight was delayed "due to a late arriving aircraft". Well it seems that "late arriving" is the only schedule this company goes by. My family was given a voucher for airport food, but it was useless because by that time at night - EVERYTHING WAS CLOSED!!!

I booked a flight to Florida on March 9th. They delayed that flight until 12:30 am, resulting in me having to find someone who can get me at 3:30 in the morning. I was supposed to return to NY on Wednesday, March 16th but my flight was cancelled and I received no notification. I drove all the way to Tampa to find out I could not fly out. The only available flight offered before my shift on Friday the 18th was out of Orlando on Thursday March 17th. My dad had to take off work to drive me 3 hours to the airport only for them to delay it three times, eventually settling on 5:15 pm. They claimed the delay was due to technical difficulties all day and then said the last delay was to clean the plane. Right as we were about to begin boarding they cancelled the flight with no other return options until Monday night.

Frontier Airlines I’ve been trying since December to get my money back from a flight I canceled. Your employees said they could not refund me and go to my bank the bank sent me back to your stupid airline and I was told you processed my refund. It’s March 18th and I still have not received my refund. I've called several times been hung up on and not help. This airline is TRASH and I want my ** money back. I asked for a credit and you won’t even give me that. I would list every employee name I spoke with but for some reason your employees do not give out their ** names.

Trip to Mexico was planned 8 months in advance, this is our 1st time traveling with Frontier…arrived on time only to be told there is a delay, waited around 2 hours, then we randomly find out the whole flight has been canceled. No updates provided by the airline… even the itinerary never changed at the airport, extremely upset about this, we will never… absolutely NEVER FLY FRONTIER AGAIN!

Gate agents are young girls and don't have a clue how to provide customer care..joking around at the gate..on their cell phones..threatening passengers to charge them for service. Stating they are supervisors when they are not..and if they are..what a sorry airline.!!! Train and teach your employees how to provide customer care! I really hope this airline goes out of business. Cheap tickets not really worth the service and treat we received.

Missed our flight. Arrived 2hrs ahead of time. Wouldn't allow military to check in online. Missed the flight by 5 minutes. Told there was no other flights to Boston for 2 days. We are out $1000 for new flights, one hotel night, parking fees.. not to mention loss of paid time off. Called the airline and they don't care because not allowing military to check in online is "their policy." Will never fly with them again!!

This airline absolutely has no care for its customers. I had a flight out of TNN Trenton Princeton New Jersey on March 12th. I received a text message at 9:00 in the morning that the flight was delayed by about a half hour. When I showed up at the airport at 8:30 pm for my flight I was told it was canceled. I never received any information earlier about this or I would have made other arrangements to get another flight. Now it's 9:00 at night and I don't have that option anymore. I flew from Florida to New Jersey and find myself currently stuck here now waiting to get another flight which is 2 Days later. They offered $1,000 flight certificate but it must be used within 3 months. Certainly you might think that's a good deal but when your flights cancel and you're stuck somewhere and have to wait 2 days to get another flight back it's not such a good deal.

This is the worst experience I have had in my life when it comes to dealing with a company. I try to book a flight in their website, when I submit for payment it does not go through, stays spinning and spinning, I wait, I check my email for confirmation, no confirmation at all, 3 hours later I receive an email asking me to check my flight in, what flight? I wondered, well the flight was booked, and it happened that I already had a flight with another airline.

Horrible horrible experience! My hubby and I traveled from Cancun airport to Dulles airport. We first of all spent 3 hrs just to check in to our flight, almost missed our flight. No one seemed to who what the hell they were doing! Finally we got through it and ran to the gate we were told. We got to the gate and noticed that they gave us the wrong gate, so we had to run again to opposite direction to try to catch that flight. Finally, we were able to board the plane. Once we got to Dulles airport, the customs could not find us on the plane for some reasons. The customs police told us it seemed like we have not boarded the plane. Basically, we were still apparently sitting in Cancun airport. Wow!

The airline canceled our flight then said it would refund the ticket. We then had to buy another ticket that cost more for the return flight. They did not refund the money but put it on credit with their airline for future use and not a refund as they had said in the notice to us that they canceled our flight home. What would I want with another credit to an airline I never want to fly on again? The customer service Anna was absolutely horrible. No matter how many times I asked to speak to a manager she just continue talking over me and then ask if I would like to cancel all the flights and just have a credit with them. Great idea, that’s what I wanna do. How to credit with an airline I never want to fly on again. Worst service and airline ever! If they tell you they’re going to give you a refund what they mean is we’re going to keep your money and then charge more for the next flight.

The seats are not comfortable, they do not even give you water to drink. You have to buy everything. You can't even take a carry on and the prices are super expensive. The truth is that for me it is a lousy flight company if you want to travel as a family.

Received a 3- 1/2 Hr flight delay the day before flight, How does that happen? Seats are the most uncomfortable I've ever been on. They tried to make up for delay with a future travel voucher only for future flight. Why would I ever go again? The return flight was 4 days later only! Yep Canceled completely! Had to try and find a motel in busy Las Vegas near weekend at weekend prices $200-$250. They tried to make up with flight reimbursement (future flight only). No motel offer! On other airlines but I had to go through a website. Omg really. I had to get home. Booked my own trip home with Alaska Air. I will never fly with Frontier again and speaking with others they stranded, neither will they. "Don't Do it". You'll be sorry.

We waited in line for 4 hours to check our bags in (even after checking in online). Then, waited over 3 hours after being delayed 3 different times. Then they cancel without announcing. They just change the board at the terminal. They offer refunds and a voucher for a new flight on their airline (that will also get canceled). They do not offer hotel, food or drink vouchers. We got stranded in a state we don't live in, with our 1 year old sons, in 8 degree weather and all this airline said was, "Sorry."

Do not give this company your business. They are the absolute worst! The flight was originally late. So I went to get something to eat and drink at a nearby restaurant. I was 2 minutes late for the boarding and they wouldn't let me board. They did not accommodate me whatsoever. The ticket was forfeited. They would not refund me at all, not even for my bag.

My flight was canceled due weather conditions. I was due to fly with Frontier upon my return from vacation. Since all flights are canceled, contacted them to receive refund and was told no refunds. Spoke with customer service then manager who was NO help and then state, her manager is unavailable. Couldn’t provide me with the policy out e anything and now I’m out of money. Oh by the way I received refunds from the hotel and the departing state flight, but the returning flight. Frontier is a BIG HASSLE… I will never purchase tickets with this company again as their customer service SUCKS.

On Feb 20, after our return flight from Miami to Dallas was canceled, we arrived at the Frontier ticket counter to rebook a flight to get home. A couple we traveled with were rebooked at the counter for the next nonstop flight. Me and my wife were next in line and the ticket agent waved his hands in the air yelling "no more rebooking!' He said the people behind us in line were trying to get on their flight and we would have to wait... I pleaded with him and tried to explain that the line was full of people on the same canceled flight and if he delayed our rebook the flight would sell out. He and the other agents actively refused to help us in any way at all. They wouldn't even check their system.

I had a flight cancelled in October by Frontier and was issued a $100 voucher. In teeny tiny print it said to be used within 90 days but wouldn’t you know, around the 90-day mark is when they were cancelling flights left and right because of Covid staffing shortages. They refused to expend or reissue a voucher even though it was completely their fault the flight was cancelled. If you do happen to call customer service be sure to put aside an hour of your time to be on hold.

Flight was supposed to take off at 8:35 pm. Weather was totally clear. Flight kept getting delayed for no reason. We then boarded the plane and sat on it for about an hour with no excuse as to why the plane wasn’t taking off. We are all sitting on the plane right now not being told what the heck is going on. Horrible service.

Last night we were suppose to fly out at 10:30 to Las Vegas. Our flight kept getting delayed and they stated due to Aircraft. After being delayed so many times they canceled our flight till the next day. While trying to get refunded on expenses that were lost because of this they stated it was to bad weather. Since it was bad weather the airlines does not give any type of compensation for anything. Getting a food voucher wasn't even an option. Customer service was horrible and when asked for a name they stated they didn't have to give us their name for their safety. Never have I heard so many nonsense in one night. Yes they were a cheaper flight but in the long run we lost more choosing them. Just horrible first time experience. Don't FLY with them.

Hello everyone, I have very bad experience of traveling by Frontier Airline. Checking counter personals bereavers are very nasty. The flight is very filthy and stinky, just like transporting animals. Please stay away from this airline.

During the first months of the COVID outbreak, airlines began canceling flights and the Federal Gov't responded to the outcry from consumers by requiring airlines to refund passengers who had flights canceled due to COVID. Well, Frontier decided to provide time limited vouchers instead. I had my voucher time limit extended because I had originally called to insist on a refund which their call center CS in the Philippines on two separate occasions told me I would be receiving a refund - that never happened and a voucher was my only resolution. Now that I want to finally use the voucher, I'm told that it expired. This company needs to be investigated for fraud, theft and unfair business practices.

Flew Frontier for the first time ever yesterday. And after my return flight, it will be the last. There was a nationwide computer outage at Frontier, however, no one at Ohare made this public to any of the thousands of passengers sitting on the floor. My wife and I were super excited to go on vacation with our daughter, but had to sit at Ohare for 8 hours before any information about our flight was available. We finally got on the plane at 1 pm, flight was supposed to leave at 615 am. Plane didn't take off until 2 pm, and by that point, our connecting flight out of Orlando had already left. We get dropped off at a united gate in Orlando with zero information about our next flight, let alone where our luggage may be.

Our Disney trip got cut short due to cancelations in flights because of weather. My family had to book the first thing we could find which was a Frontier flight, never flying with them we were unsure with the carry on policy. Paid $45 per bag x’s 5 people. Upon arriving to check in at airport we were told the carryons are actually considered a personal item and we did not need to purchase it. They advised us to called frontier customer service to request a refund. I called while still in airport and woman hung up on me when I asked to speak to a manager, called them back and second representative told me there is in baggage refund. I just think this is extremely poor customer service. Having to cut our family vacation was disappointing enough. My family and I will not be flying frontier again.

Recently my sister and I planned a trip to Cancun. I purchased both tickets and insurance for the trip. Unfortunately, she came down with Covid so we could not go on the trip. I requested a full refund and was told I could only get refunded for my sister's ticket because she is the one who contracted Covid. I then asked if I could at least get a voucher for my ticket. I received no responses in regards to the voucher request. I was completely ignored, and no explanation was ever given to me on why I couldn't receive a voucher. What is the purpose of purchasing insurance? The customer service was horrible, and I will never purchase airline tickets from Frontier again.

Their "customer service" line is the opposite of customer service. It essentially says "** off we don't speak to our customers." I flew with them twice, and both times they canceled the return flight last minute. First time I couldn't get anything from them, no return, nothing. Second time, thankfully I was with a military member and they agreed to reimburse our flight with Southwest to replace the flight they canceled. However, I didn't get the check. I fought with them for months to send me the check "again" because I hadn't received it. Never got a check. The end.

The experience was horrible. My flight from Syracuse to Orlando was canceled with the excuse of the weather however the rest of the airlines there were working. I ended up paying $265 for a last minute ticket with Delta. Two weeks ago I also had a bad experience with Frontier. A flight from San Juan to Orlando with connection in Atlanta was delayed for three hours in San Juan and four hours and a half in Atlanta. Frontier just keep giving excuses to avoid giving compensation and vouchers for their horrible service. Please don’t use this airline. At the end you will be paying more.

After writing my review for the bad experience back in January and putting a claim through Consumer Affairs they sent me an email stating I will get a refund for the flight they cancelled. A week later I did get a check with the total amount of our expenses for the flight we had to book on another airline which was way more expensive than the original price with them. Thank you Frontier and Consumer Affairs. Am happy with the outcome.

Bought a membership to Frontier's Discount Den and a flight. Cancelled both within 8 hours and the flight cancellation was honored but the Discount Den membership was not cancelled. Fraudulent because the Discount Den cancel membership button even asked for confirmation. We're out the $99, the website only shows "Reactivate Membership" and after a heated argument with customer support supervisors, they now say that cancellation is not allowed.

After flight canceled then got the lady two seats on a later flight, that flight was delayed and delayed again. Finally boarded and after 45 minutes of waiting on the tarmac my son's 22 year old girlfriend got up and went to use the bathroom. When she came out the stewardess said she looked pale and asked if she needed a paramedic. She said "WHAT? No!" Side stepped the stewardess and sat back down in her row 8 seat. Within minutes a customer service person entered the plane and instructed my son AND his girlfriend to gather their belongings as the were being involuntarily removed from the flight because a mask wearing young girl looked pale in the stewardess 'opinion.

We flew NYC to Cancun and back with Frontier. Dec 2021/Jan2022. Both legs were late by more than 2 hours. NYC to Cancun, the "ground staff" took 2 hours to load the luggage. Cancun to NYC, the "ground staff" was understaffed and took 2 hours to check people into the flight, imagine what a 2 hour long queue for 4 flights look like in Cancun airport!

My family flew Frontier from Chicago to Las Vegas during the holidays. Then the wave of Omicron swept the nation and while that is totally acceptable to cancel a flight for that reason, what the airline did next was not acceptable. After notifying us of the cancelation they did not honor the fine print on their ticket/website. They did not help us to find another flight, they did not help us with refunds either. We were stranded and forced to find flights on other airlines, lodging, food and lost 2 days wages. It has been a week since and NO REFUNDS! Frontier is a billion dollar company and a few hundred dollars in a refund should not be taking this long. Please select another airline in your future - American is an excellent choice with an app that has free movies to watch during your flight plus free drinks, nuts and cookies.

Booked a trip through Expedia for tickets to a Frontier Flight and I ended up getting covid. Keep in mind I bought insurance for this purpose. Because I bought economy tickets they gave me a credit to use in 3 months and charged me a fee of $49. For other words, if I don’t fly with them I lose all my money. Not flying with them ever again. Losing all my money but I refuse to fly with them. Too bad since I take a lot of trips to see my in-laws. They will never receive a dime from me ever again.

Very Disappointed with the options available for military service members. I was unable to check in online because I had one carry on bag. When I tried to do this online, I could not opt for military free carry on bag that I read Frontier offered. I am a student and finished my final and came to the airport immediately, 30 minutes early. There were NO attendants at the counter to help me. Additionally, I was unable to reach anyone by phone. This was going to be my first time flying frontier to go home to see my family for the holidays. I had quite possibly the worst experience in an airport that day and I felt as though Frontier airlines does not care, as no one reached out to even inform me that I missed the flight. Customer service was not helpful at all in attempts to resolve the experience.

Ridiculous how I was promised a 4-6 hours call back and no one bother to call me. I had a flight for the next day and the agent said if I didn’t pay for the changes they would forfeit my paid fares. I was coerced to pay before knowing the management decision on my Covid case. Deplorable.

Avoid Frontier Airlines by all means. I flew from New York LGA to Tampa yesterday. Flight attendant was very rude. The check in was a mess, the wait to collect luggage was over an hour. Moreover, my checked in Luggage was damaged, there was no agent to claim. Tried to follow the steps to fill the form online, that the agent told after over an hour wait, no way to get to the form to submit the claim for compensation. It end up with "This site cannot be reached" no matter what browser I used. Called again, and after an hour wait, the web support agent all she told me try different browsers. I give this Frontier a big Zero and total failure. First and last time to fly Frontier.

Paid for carry on and check in bags, and on my return flight was charged again for carry on. Like I would of left my carry on at my vacation destination..?? Then mistakes on my boarding pass even!!. Just rude to my son and I, and no regard to care about anything it seemed. Will NOT be flying with them again!!

I bought a ticket from Philadelphia to Charlotte NC. I bought by mistake from Trenton NJ. This ticket was bought though an agent. I called the agent within 24 hrs of the purchase. I also called Frontier not within 24 hrs because I didn't know I need to call Frontier beside calling the agent. Frontier refused to refund me the money.

Worst customer service ever. Prices to cancel is $79. Even if you try to change your flight same price $79. What a joke. If you can avoid booking/flying with this airline you will be doing yourself a huge favor.

They canceled my reservation at the very last minute and the alternative flight offered was twice the time of What I bought. Totally unprofessional when I called to speak to a representative. Do Not have any dealings with this company. They’re irresponsible.

I booked 6 tickets from NY to FL, an hour later I went on the website to cancel. Cancellation appeared $0 for flight date >7 day which it was. User interface is completely misleading and did not show that I owed any fees until I finished the transaction. I was charged for all the 6 tickets. If I knew, I would at least reconsidered traveling. Their customer service sucks and their policy is greedy, misleading and deceptive. I will never book with this airline after this interaction.

I will like to known flight f9 110 to sju time 1:25, I was charge seventy nine dollars (79.00) for a small duffel bag and others had small suitcases and wasn't charge. When I took my suitcase they never said I can't carry that into the plane. Size 19" long.

Was leaving Orlando to go to Chicago to bury my Dad. Flight was not announced it was leaving & the flight left before it was supposed to! I will never take this airline ever again! Buyer beware! Pay more for better service!

In flight 2135 from Dallas, Texas to Newark, NJ there were foreign people drinking and drunk the whole flight, yelling, extremely loud and staff members had no intentions in stopping them. Definitely I don’t recommend this company!

Just flew Frontier with my boys 3 days ago from BWI to ONT with $64 for each checked bag, $64 for each carry on, no complimentary food or beverage, and seats don't recline. Airline is a sham. Save your money and choose a different airline.

I recently flew Frontier Airlines from Baltimore to Seattle and back. The experience was absolutely terrible for the following reasons:

I called to inquire about a price rebate as fares had dropped considerably. Was told not possible but could be refunded, then told could not be refunded as is out of 24 hour booking window. I asked to speak with manager, manager unable to help, was told her manager would contact me in 24-48 hours. I explicitly stated no changes were to be made to my tickets which they agreed. I received a voicemail on Thanksgiving night from Frontier saying they could help me, and my refund was 1887. I went online, they canceled my flight without speaking to me, charged me a cancellation fee. I’ve called them 3x to try to get the flight reinstate which they will not do. I can rebook but it will cost me an additional 600 dollars. As soon as I ask the manager if it is their policy to make changes while charging a fee without speaking to the customer first, they hang up on me.

This has been my second abysmal experience at the Austin south terminal with Frontier. We were at the front desk a little over an hour prior to our flight. The lady was extremely rude and sent us to security with our bags that were supposed to be checked saying they would take them at the gate. Security told us that we would have to check the bags at the gate. There has been no frontier representative here for the last 45 minutes. Customer service has been entirely unhelpful. Will never fly with frontier again.

Every time I try to use this airline it is a huge disappointment. They are trying to be an airline but really should consider another business. It is a shame they cannot get this right. Feeling sorry for the people who work there because management is not getting this right.

This is the absolute worst airline I have ever had the misfortune of using. We flew from MI to WA and it was a horrible experience. First the extremely rude person at the ticket counter informed me that my small carry on bag was not paid for. I told her it fits in overhead bin. She said, "Well since you didn’t pay for that at time of booking you now owe $65. "I was taken aback because every time I have ever flown this same small bag was not an issue. She was so rude. We ended up having to come up with $135 for my husband and I to board the plane with 2 small bags. She threatened my husband and I that if we were upset we may be kicked out of the airport. Then the flight was so uncomfortable with no movement seats, a few screaming kids and not even a small glass of water. The water was $3.25 for a bottle. The people were rude and I just had the worst flight ever. Do not choose this airline.

It gets worse. One of the staff members for Frontier was on flight was extremely sick. The attendant was breaking out from the very start as I saw him sweating. This same attendant then had an emergency oxygen tank rushed to him and the flight asked if there was a nurse or doctor on plane. You would think a flight carrier that was so aggressive about a mask policy would screen their own employees better. This attendant made all of our lives at risk according to cdc guidelines and the carriers guidelines. He kept his mask off the whole flight. The medical staff that rushed on the plane when landing all had their masks improper with the nose not covered. The flight attendant that treated my wife and newborn baby like criminals had 0 to say to the medical staff that exposed us to not having their masks on.

They changed our departure gate at the last minute and they didn’t inform us. We ended missing our flight and they refused to refund us even though it was their fault. They were also nasty and disrespectful at the airport.

Updated on 12/19/2021: Frontier Airlines lost our luggage and it was never found. Only reimbursed us HALF of the $2000 it will cost to replace the items THEY lost. When I encouraged others with similar complaints on social media to also file complaints with the Colorado Attorney General and FAA they blocked me from commenting and deleted all my comments. They are clearly trying to hide their dishonest conduct.

We traveled from Puerto Rico to Orlando, Florida. The fight was very pleasant and the flight attendants were very nice. I was surprised they had vegan options. And the hot chocolate was super delicious! Thank you, Frontier for a great travel experience.

I flew Frontier for the first time Saturday 10/30/21. They misplaced my luggage which has my medication. I filed a claim before leaving the airport and was promised a delivery 10/31 at noon. It is 11/1/21 and I still do not have my luggage. I called several times and I still do not have my stuff. I came to a different state with the clothes I had on and a book bag. It has been 2 days out of my short vacation. I would rather pay more money to fly a different airline than use them again!

This airline is terrible. The unprofessionalism of the Frontier Airlines goes beyond normal standards of a bottom-rate airline. There are no refunds even if there is no service and you don't fly to your destination. The customer service is terrible and don't offer value. They display a good price for a flight reservation however that is very misleading and not worth your flight experience.

Using Frontier Airline’s website is a nightmare. It’s so primitive vs the competition. Today I waste an hour trying to book online and each time the process failed when it came to the payment. Back to step one. Then I tried calling and the Voice recognition system is even worse. You’re not allowed to ask to speak to a representative. The system doesn’t allow that AND they charge you $25 to book this way. You have to go through multiple steps to pick one way vs RT, origin airport, destination, dates and the flight times. I gave up. How can I use my 100,000 air miles when I can’t book? Must be a trick in there.

Had a flight delayed and in result I wasn’t going to catch my second flight. All they did was a half refund. It looks cheap but believe me they’re gonna charge you double the amount they show in advertisement, and if it get delayed or canceled they will do absolutely nothing. I lost my job interview in result of this.

Never again will I fly with Frontier! They are all rude, unprofessional and simply trash! They overbook and charge seats and in the end you lose your seat. Oh well!! We ended up having to take a Greyhound which took two days to get home and we missed work!! Not to mention we had to purchase bus tickets losing out money!! I don’t know how they are still in business. Save your money and your time cause they are TRASH! Oh and check in 24 hours is a joke!!! Thanks for the inconvenience! Definitely going Southwest next time!

Horrible experience. Never again I will pay more. ** company changing the flights from direct to many stops. They don't give you a refund. I just lost $300 because of their ** policies. They gave me a future credit and like I said I will never ever flight of the company. I hope for other people to have a better experience than me.

I Arrived 2 hours early to LaGuardia Airport heading to Atlanta Georgia, 2 1/2 hours waiting on line to check my bag. No one was behind the ticket counter... Well Frontier Airlines delayed the flight 2x on the way so I spent approx. 7 hours waiting in the airport and coming back it was delayed, then canceled. Not bad right? Well, It gets better. I got nickel and dimed for every little thing from the flight, bags, etc. Spent over $500.00 altogether for this so called cheap flight. Oh, it really gets good now, Called customer service. Nope, no help there. They didn't give one at all. Frontier Airlines has definitely lost my business. I promise to tell everyone I know. So, If you want a better experience and actually get to and from your destination without a bunch of nonsense think really hard about making them your choice of travel. You will regret it!!!!

Flight was delayed This morning and and I was told due weather? Hmm. I told them don't lie to me about due to weather, weather is beautiful and then they said due to air traffic control. What the **. Never heard of that and couldn't leave out till tomorrow getting home late Sunday. Every other airline was leaving out even the one going to the same destination which is Atlanta but theirs wasn't canceled so what you mean due to air traffic control. They will not give a refund or any incentive so I had to pay $289 on Delta to fly back home this morning to Atlanta that Frontier had canceled for no reason. WILL NEVER FLY FRONTIER AGAIN NO MATTER HOW CHEAP IT IS.

Purchased the flight couple months in advance, when it came time to check in I had to pay $30 more per seat than I already paid each way. Then $55 for a carryon like a backpack. And of course another $55 for my check in bag each way. SCAMMMM.

Rude employees, unprofessional and unwilling to provide proper customer service. Never flying Frontier Airlines again. They took over $300 dollars in one day. They take their time and waste your time and money, We the customers get the other end of the stick.

My mom was to come home to Denver from Sacramento for a funeral, went through ticketing ok, security ok, got on plane in my seat and buckled when an employee comes and asks me to get off the plane no explanation on why. The ticket counter Gonzolaz was rude and wouldn't provide her a reason why or the incident report explaining what was wrong. I called customer service and there were no notes on to why my mom wasn't on the plane. Big inconvenience for her and my family after the death of relative. So had to go to Southwest Airlines where they were very polite and helpful on accommodating to her needs in time of mourning and got her on their next flight out. Frontier didn't offer a refund just flier miles to use within 1 year. We just want money back. We will never fly Frontier and we will share our experience with others and let them also know how poorly my mom was treated in Sacramento's airport by the staff. Use caution when flying Frontier Airlines.

We flew frontier from Boston to Orlando on July 16th. When we arrived we noticed that our stroller was not on the treadmill. We filed a claim and were told the stroller would be shipped on the next flight and delivered to our hotel room. However, that never happened. We spent weeks chasing them and never got a clear answer until August 31st when we were offered $75 for the stroller. The stroller cost us $250, but they said they would have to apply depreciation. This is very frustrating. Claim#: **.

Do not fly with Frontier Airlines. They have the worst customer service. I had items stolen out of my checked baggage and Frontier said unfortunately they can not do anything about that but give me a $25 credit for a future flight. I had felt so disrespected and invasion of privacy knowing that someone can go through my luggage and take what they want with no consequences.

They took money out of my bank account with no notice or explanation and then when I tried to get it back they said they don’t have to give it back. They are crooks and should be out of business. Do yourself a favor and fly with anyone else you can find.

I'm not a complainer, but this experience I got, I do not wish upon anyone. Therefore, I'm sharing the story. Both ways to and from West Palm Beach horrible experience with Frontier. Delay from Trenton NJ to West Palm Beach FL was 5 hours (meaning we spent 7 hours at the Trenton Airport). Due to this delay, I couldn't get the rental car since everything was closed at the Florida Airport (my money lost already). Needed to take Uber and come back next day taking Uber again (additional money) to rent the car. One day of my vacation lost as well. On the way back they cancelled our flight. I called them only to be confirmed by them 3 times that this fight is unfortunately cancelled and they can offer me the flight in 4 days (haha what a good joke). Of course, I could not wait 4 days and who would pay for that? Instead of planned dinner I had to sit on the phone and then look for possible way out from FL.

We booked a roundtrip flight from Buffalo, NY to Myrtle Beach, SC in July 2021 via Orbitz. Confirmed via email. Received many emails from Frontier regarding this trip. Successfully took the first flight in Sept 2021 without issue and got to Myrtle Beach. The day before we were leaving I attempted to check in for the return flight and was not able to with a message advising to contact the airline. I searched online and eventually found a number to call, and after an extensive hold time I spoke to someone who advised that my flight had been canceled and I wasn't notified because they didn't have my email address. Again, I have received many emails from frontier regarding this trip.

Best flying experience. I requested help and they came through in every way over and beyond what was expected. From departure to arrival they were helping me, as I am a 75 year old female flying alone with walking problems. I will use Frontier for any future traveling.

I bought a flight to Texas. Due to me being sick I could not make the flight. I have them a call 3 weeks later to get a refund or a flight. I got denied from them. They told me it was a no show flight. At this point Frontier is the worst airline to ever flight in the US. I will tell people to stay away from this airline. They are thieves. They took my $337.00. Never flight through this airline again. They charge you for everything. Is just a bad airline. Please stay away from these thieves. I will have a army of people leaving a bad review on this airline. Thieves Airline. That should be their name.

VERY TERRIBLE EXPERIENCE!!! DO NOT FLY FRONTIER!!! We boarded Frontier flight 242 on 9/3/2021 from Denver to Houston and they kept us in the plane for over 2 hours because they were servicing the plane. To eventually ask us to deplane and enter a different plane. After we entered the second plane and they closed the cabin ready to depart, they started servicing the second plane for over 1 hour again before we eventually departed. We were supposed to get to Houston by 11 AM but never got there until after 4 PM. This is so terrible and the flight attendants were all rude saying we should feel free to find another flight if we like but they won’t be bringing out our checked bag and if we depart the plane we cannot be allowed back in.

I was traveling from traveling from Atlanta to Denver on June 29. Flight F9 421. When I arrived in Denver, my baggage was damaged. I filed a claim only to be rejected. They told me that I have to file within 4 hours of flight departure and rejected my claim.

My suitcase was 12lbs over and was charged $75. What a rip off. Then at the gate an elderly couple had been charged a $100, after looking at the carry-on, it would have easily fit under the seat. Do yourself a favor, do not use Frontier.

On Friday 20 Aug 21, I flew with Frontier Airlines from ELP to LAS. We were suppose to depart at 10:05pm on Friday, arriving into LAS on/around 10:30 pm. Unfortunately, we didn't even start boarding till about 10:15 pm and departed around 10:40 pm. We arrived into LAS around 11:05 pm. This where the experience got even worse! The flight attendant advised our baggage pick up would be at carrousel 23 (He never mentioned we should find our way to Terminal 3, instead most of us on the flight arrived at Terminal 1 baggage claim).

If you are flying with Young kids Frontier is not the flight to get on. They don't sit kids by their parents. My 2 year old was seated 3 rows behind me. My 7 year old seated in the back of the plane while they seated me in the middle. I would never give them another penny. DO NOT FLY FRONTIER WITH YOUNG CHILDREN!

Absolute worst experience I’ve had flying to the point I’d be willing to go back and pay double for Delta. Customer service is horrible especially LISA in Denver. I’ve had 2 flights delayed because of mechanical issues. TOTALLY UNACCEPTABLE.

I had 2 vouchers from 2020 travel that was not possible to use due to COVID. I didn't realize that one expired before the other and when I did I contacted them for an extension. It was 8 days after the date and they won't refund or extend. Under normal circumstances I would understand being so rigid, but COVID is still going on and I think they should be more flexible because of it. So I paid them over $300 and got zero in return, seems criminal to me.

Never have I been so disrespected by an airline. I booked last minute with Frontier after having a Spirit Airlines flight cancel on me. Frontier's front desk agents and phone operators have been rude and unhelpful. My flights with Frontier also became delayed and cancelled, resulting in delays at the airport running over 24 hours! I was informed that I would be receiving a refund and/or flight vouchers for the trouble I went through. However, it appears Frontier will no longer honor or follow through with any reconciliation originally promised. While the expense of the flight is only a couple hundred dollars and means nothing, I would expect to be treated better after being stranded at the airport for over 24 hours. Spirit at least apologized, refunded and provided flight vouchers as an apology for their cancelled flight. Frontier was a last minute booking, I now know to never fly Frontier again.

Arrived 2.5 hours before the flight. The check in agents didn't arrive until 1 hour and 15 minutes prior to the flight leaving about 200 people waiting in line. They didn't delay the plane until after the departure time came and went. Then they boarded the plane even before they loaded the baggage onto the plane so we had to sit in a hot plane for 90 minutes with no details as to what was going on. Throughout this entire process, we received little or no updates. This is the fourth set of flights I have taken with Frontier and we have had a bad customer service experience with them. I can honestly say I will never fly with them again unless there are no other possible options. I do Not recommend you use Frontier even if they have a great price.

Flying Frontier Airlines is like ordering raw oysters at Ruby Tuesday. You know it’s a bad idea but you’re just hoping to get lucky that one time that the oysters happen to be less than a week old. Unfortunately, chances are those oysters will make you irregular at best and send you to the doctor at worst. Frontier Airlines is the bottom of the airline travel barrel. Yes the price at first glance is cheaper than every other airline, however, once they charge you for every bag, carry on, WiFi, seat upgrade etc the price is only a tiny bit better. Where it really hurts is when you get stuck on the plane for over an hour while you watch Spirit Airlines planes take off before you. It makes you rethink your decision to save a few dollars to instead pay extra and enjoy the modern amenities of a power outlet/table tray bigger than the finger nail on your thumb.

This rating is 0!!! This airline is the worst I’ve ever seen-do not fly Frontier! If you can pay a few more $ to fly another airlines, do it!!! Our flight was delayed for over 4 hours and not one person within that time frame explained a reason why! For over an hour no one was at the podium to service anyone! Also, they charge ridiculous bag fees-$65 I was charged for a 36 lb bag! Disgusting-no other airline charges fees that high! And to top it off, you want to charge flyers for a soda and snack which is complimentary on every other airline! The pilot was not good and flew the whole trip through clouds so we hit turbulence the entire way! You think he would know to fly above or below! And to add salt to injury, they only gave a lousy $50 credit for all the inconvenience and delays!! I repeat....do not fly this crooked **, unprofessional, cheap airline!!! They need to shut it down!!!

My experience on Frontier Airlines was horrible. They had us wait here for hours without refueling or knowing what they doing at worst Airline domestically. No proper communication with tower. How does waiting here without food or soft drinks just waiting on a plane.

Canceled our flight last moment and refused to assist us finding a solution. The counter manager was nasty and rude. The worst airline period!!!! We have 5 kids and planned our vacation for months. They just ruined our vacation.

I never write reviews because I always feel too guilty BUT this experience I had was horrible. First of all, I never got my confirmation code. I got charged but I didn't even know if I even had reservation, so I called the customer service line. NOW this was a whole other experience. I have worked customer service so I also hate being a rude customer and I am always polite and understanding to the person on the other side. However, I called 8 times and each time I was put into contact with a representative, I was hung up on mid-sentence. Eventually I had to resort to contacting them through social media and I finally was able to get a straight answer.

Frontier cancelled my wife's flight for no reason at the last second, stranding her at the airport with our newborn. They made her miss her connection home, offered no alternatives, simply shrugged and said they'd refund her money for the frontier flight only. NOT for the connections they made her miss, or all the expenses they burdened us with by cancelling. ​Absolutely disgusting and unforgivable behavior. No alternate flights offered home, just a callous "oh well too bad for you". Cost us hundreds in hotel expenses and new flight bookings, not to mention the extreme stress of doing all that while caring for a newborn. Still cannot believe the subhuman treatment they gave her, just awful. Will NEVER book with this airline again

They sourced out their customers service agents. I have called several times regarding a credit. I have been getting the runaround. The last agent I spoke with said that the supervisor I dealt with got fired because she made several mistakes on my booking. I'm not getting my refund because it was a no show but as of 03/23/2020 they modified their rules for no show and the agents aren't aware and refuse to do their research, they suck big time. I'm awaiting to hear from the corporate office. I already filed an incident report and that how I became aware of the new policy. She sent me to their site which that policy was last modified 01/06/2020. A disaster that all updates are not on their site.

I was drawn to Frontier because of the cheap flights (I just need to get from point A to point B), but it ended up costing me more. On the way to our honeymoon, our flight was delayed 5 hours with no explanation. That wasn't ideal, but it happens. Coming back from our honeymoon, Frontier cancelled our flight when we got to the airport with no explanation. They offered an amount for other airlines that wouldn't cover the cost of any flight, so we had to take their option of putting us on another Frontier flight the next day that (problems with that are explained below). We told the Frontier rep that Frontier needed to give us a place to spend the night since they messed us up. They gave us a piece of paper that said we would be refunded up to $150 for a hotel if we submitted the hotel reservation info on their website. The only place within that range was a cheap motel, but we went for it so we'd have a place to sleep.

This was the most uncomfortable, unprofessional, anxiety provoking flight I have ever taken. First of all, I did not realize it would be completely full. When I got my ticket and viewed my seat assignment, it showed a window next to my seat and looked like the middle seat would be empty. Then come to find out, I actually had the middle seat on both my flight from SLC as well as my flight from Denver to Seattle. My flight from Denver to Seattle is where most of my very negative experience occurred. I was in row 5, just behind first class. When I boarded, there was no room for my carry on in the overhead bin above my seat or the one closest to it.

I never had problems with Frontier until recent and it was enough to decide to never fly with them again. They changed my flight 4 times in the past 3-4 weeks. Then the very last one they decided to not have any flights going into my hometown that same day, only one day lay over. Ridiculous! They don't care what other reservations you have to modify or cancel on your trip..they only give you 2 options, cancel or refund/credit. So if you are booking with Frontier, you better make sure you are really flexible and be prepared to modify your rentals, rooms etc. Frontier is not on top of their **. NEVER AGAIN.

This was my first time flying with Frontier and it will be my last. First the flight was delayed for over 4 hours and after my luggage is missing. I’ve called them everyday for 8 days, I get no answer.

The scene at Las Vegas Airport on Sunday was actually jawdropping, people being delayed between 8-10 hours without any consideration or real answers, I purchased round trip tickets from Philadelphia to Las Vegas both overnight flights & nonstop, they were not cheap at over $600 before adding any luggage, The flight leaving out of Philadelphia Thursday night was delayed by about two hours but we did eventually get on the plane and make it into Las Vegas Friday morning 23 July 2021. Of course you do not get offered a glass of water or anything else unless you pay for it. Nevertheless we were flying home on Sunday night another overnight flight nonstop from Las Vegas to Philadelphia. On 25 July 2021 we arrived at the airport with plenty of time to spare and naturally we were given delays.

Hello my name is Betty **, it was a total shame that one of your Frontier Airlines ticket agents cancelled our flight for 2 min over, knowing that he had watched us in the line for over two hours at the Orlando airport, he shoved a piece of paper at my husband saying that our flight is canceled and he offered us no other flight or help or any other avenue in assistance then turned away from my husband and us. At that point my husband was now totally exhausted being in the line for so long nearly 2 hours, he is a 100% disabled Vietnam veteran. We arrived 3 hrs ahead of our flight, the little white slip of paper says you would appreciate our feedback. Well here it is, train your tickets agents better and I would sincerely appreciate a total refund. We had to be out another $850 bucks to get another flight at the last min. with Spirit and I still have those tickets too. Ireally feel sick that your airline cheated us, please assist us in this matter.

The insane mob unregulated and without guidance in Orlando is unmatched. Not only did we have to stand in line for hours to get checked in, but none of the airline employees gave any guidance to the crowd. We had to discern for ourselves, probably 4-500 people which direction to go in all worrying if they were going to make their flight. Everyone there was well within time limits but Frontier just left everyone to their own devices. Terrible leadership and management...and then we come to the delays.

My flight to CLE was cancelled after making customers wait three hours. Of course, there was no good reason for it. There were any other flights with Frontier for a couple days out of that airport. Frontier told us we would have to make arrangements to get to another airport (1-2.5 hrs away) and pay for it ourselves. They also would not pay for a hotel claiming weather problems, yet it was not raining at all. Then, once they rebooked you, I noted there were delays on those flights out of other airports the next day. Had to find another carrier to get home, and pay another $250. Never again Frontier!

This airline is a rip off. Although they may have cheap airfare and it may seem you are getting an awesome deal, you aren't! It's definitely not worth trying to fly cost effective on Frontier. I paid more for checked baggage round trip than for my entire airfare round trip. Example: Checked baggage to Las Vegas for 4 bags = $260, carry on baggage = $260. Either way you are screwed....Fees are the same price whether you check bags or carry on. Absolutely Absurd!!! And usually you receive a complimentary beverage on the plane- not here. Everything is $$$$. I will definitely NEVER fly this airline again and will not be recommending to my business partners, friends or family. DO NOT FLY THIS AIRLINE. It's a scam!!!

This was the worst airline I ever used. It doesn't worth the small amount of money that you save.

Family reunion/Quinceañera trip planned (5 adults, 2 children) and tickets bought well ahead of time, flights get canceled 2 nights before the scheduled flight without explanation and the customer "service" agent says there is nothing they can do about it. If we want to take the next available flight, it won't be until the day AFTER the party. If we want to fly with a different airline it will have to be completely out of pocket as FRONTIER said refunds will take 7 days, and not even the full refund. Best they would offer and only after making a fuss was $50.00 per passenger towards our NEXT flight with FRONTIER. As if I'd put myself through dealing with this mess of an airline again.

The flight was delayed 2 times, now we have to get off the plane, nobody knows the new time of the flight. Fights on the plane and none of the airline members did anything about it. First and last you see flying through this airline.

On July 13, 2021 at approximately 0700 I was supposed to be on my flight (F9-2878) heading to LGA Airport. The plane ended up having a hydraulic leak which not only kept us on the plane for an hour, but also had a delay. I rebooked a last minute flight with another airline and called Frontier customer service to get a refund being that the flight was delayed 2hrs and 30 thus far, they told me I couldn't get a refund, mind you, I was on hold for exactly 1hr 15. I will never fly with Frontier again. I will be emailing corporate in regards. They are no better than SPIRIT. I am truly disgusted in how they handled things. I guess it's no lie when they say you get what you pay for.

Horrible, there were no workers working the counters for the flights and then someone showed up. They told me and 10 others our flight left already. People were irate, no announcements. Bad customer service. Nasty attitudes as well.

I have never seen delays in flights, cancelations in flights, idiots who move gates every minute, luggage goes missing, I can't even explain the rudeness of customer service who is always just sorry but there is nothing they can do!!! 6 hour layover turned to 17 hours, lost my luggage and would not even put me in a hotel, all I heard was, "I'm sorry. There is nothing I can do"!! How about you take your employees and shut the hell down and quit making people think you will get better cause you're getting worse, I have never seen a airplane or pilots shake and hit so much turbulence than they do, it's like they don't listen or follow directions when being told by upper authorities. They just drive their own and don't care. Hey Frontier I'm sorry!!! There is just nothing I can help you with either but my gut feeling says a lawsuit is needed cause they are just plain **. 0

My son is only 16 and was flying to visit family, his flight was delayed over 3 hours, 1.5 of which they were sitting on the plane. No one updated passengers as to why they were being delayed and there is NO customer service number that will answer your concerns! I finally had to call the airport and they didn't even know the plane was delayed! The website showed the plane had departed on time and didn't update until the next morning. I couldn't find any information as to when he may arrive at his destination to inform family as to when to pick him up. He finally made it there, no WiFi, no entertainment, no chair space. I will never use this airline again, it's like it's not even reputable. They sent us a complimentary $50 voucher to use on Frontier Airline only within the next 90 days, I wouldn't fly my entire family even if it were free!

You're better off breaking your legs and using crutches to travel over flying with this joke of an airline. Day of flight, AFTER paying to check in baggage and getting an email not even 24 hours before the flight stating that the flight is scheduled for the correct day, get told flight is cancelled with no explanation why. No help with the bag that apparently gets to fly but the passenger doesn't and instead of anything helpful from customer service, after calling them for three hours, basically get told there's nothing anyone can do and that I have to wait to hear about what we can do about the baggage that's now in a completely different city. Listen, I get that you pay for what you get but DO NOT fall for this scam of a service. I've flown a lot in my life and this is the worst overall service experience I have ever dealt with. I wouldn't wish this airline on my worst enemy.

This airlines canceled my flight 3 hrs before departure time, and it completely messed up my corresponding flights, and my entire planned weekend went up in flame. Yes they are cheap, but they are so unpredictable that I would highly suggest to buy a more expensive ticket but at least with peace of mind. What a crappy airline.

They don't offer food either water, bottle sell for $2.99. Baggage policy is way expensive including your hand baggage. Plane was dirty and not according to covid 19 requirements, agents from the agency never ready to respond any question. Don't fly with them. Trust me. You are not safe.

I wish I could give zero stars and just a bad review! On Jun 24, 2021, my wife and daughter were supposed to board flight 1259 from Newark to Florida. I dropped them off at the airport at 3:30 AM for a flight that was supposed to depart at 6:30 AM. They were told that there would be a 1 hour delay because their flight/gate was given to people going to Cancun instead (obviously the flight to Cancun cost more so they were a priority).

If putting 0 stars was an option I would have selected it! Never in my life have I experienced such awful customer service and spitefulness from an airline crew before and that’s coming from someone that flies all the time with many airlines. On the 4th of July I was flying with my parents to Punta Cana for vacation. It was the only airline offering a nonstop flight at the time we needed. We checked in early. We bought our bags ahead of time. Everything was smooth sailing till we got to the gate. First of all, the staff by the gate are spiteful for no absolute reason. It’s like their only job is to give you a hard time on your vacation.

Bottom line up front, Frontier Airlines, don’t fly with them. Ever. Why you ask? Well, short answer, they’re incompetent and their customer service is non-existent. I booked a flight to Denver. Non-stop from Tampa. Flight is cheap, Until you factor in having to pay for even a carry on. But okay. Flight is cancelled. Due to weather. Again, okay. After exiting the plane all the passengers are told they’ve been automatically rebooked on a flight departing the following day at 12:05 pm. Sucks, but hey, okay.

⚠️WARNING ⛔️ I would not recommend booking with this airline if your travel plans are not extremely flexible!!!! Your customer service is absurd. You canceled the flight and said it was due to weather even though all other airlines continue their flights for the day at this airport. I was on hold for over 6 1/2 hours trying to get on the next flight and was told that the next flight would be over 24 hours after my original flight. I was not able to take that 24 hour later flight due to my work schedule and needed to move my flight to the next week. I was then told that I had to pay The difference in fare for the flight because I was not able to move it to the 24 hour later flight. The manager I spoke with employee ID number ** said there was nothing they could do to accommodate me other than giving me a refund and having me purchase a ticket with another airline. Sounds like that’s what I should’ve done in the first place.

I have been back and forth to Buffalo for the last month with my same travel bag and today I was charged for my bag that I have been using for the past month so my concern is why today if I would had to pay before. I would not be upset but today on my way back home I have to pay so if you gonna enforce the rules it should be at all times not sometimes with certain people, I have spent thousands with Frontier over the years and today will be my last flight as a frontier customer especially going to or coming from Buffalo NY and the staff were useless.

Flight was cancelled an hour before takeoff. Airline refused to book us on the next flight. Airline refused to offer vouchers. Airline made it very difficult to get refund. Bad airline. First and last time flying Frontier.

Horrible customer service when I called and the flight was delayed for 5 hours. They were mean and laughed at me. This airline is horrible and it’s not worth the cheap ticket. I rather fly Spirit!! They do nothing to better the delay and I was on the phone with them for an hour on hold!!

We show up to the airport 2 hours before our flight per their instructions. They were not doing electronic boarding passes so everyone had to go to the ticket counter. One person working the counter. We finally get to the counter 1 and a half hours later and they tell us, and roughly the other 50 plus people behind us, that we have to rebook our flight because it’s too close to the flight departure. Their next flight was 4 days later. They told us to call customer service for a refund but I talked to 3 people at customer service who said no refund because we should have taken the other flight 4 days later. We had to pay to board our dogs and lost some of the nonrefundable portion at our resort. They offered us $25 vouchers after complaining to customer service. I’m hiring an attorney.

Could not get me on my flight. 100% their fault and admittedly so. Refund? No. Kept my money including the seat and bag fees. They agreed not to bill me for "missed flight fee", which obviously does not exist. I'm baffled this company is allowed to stay in business after they clearly steal from people. DO NOT TRUST THEM UNDER ANY CIRCUMSTANCE. If you work for them, know who you are working for. Find another job.

Never in my life have I ever felt this compelled to make several reviews in different sites to speak out about my terrible service EVER! TILL NOW SO LET'S BEGIN!! They nickel and dime you, it is absolutely not worth it. If I can give 0 stars and NEVER EVER experience this company ever again I will. This was those terrible life lessons that taught me to pay good money upfront to avoid secret fees and hassles. They charge you for everything even ** regular airlines don't charge you for. Bottom line you will end up paying way more than what you was trying to avoid paying. Also for us to be in a pandemic and shoved like sardines next to strangers with no way to really social distance was crazy. How are you going to enforce masks but not all the other rules smh.

My party of 12 arrived at MCO airport 2 hours before our flight departing for SYR, per usual and normal instructions. We printed out our baggage tags since we had 12 bags that needed to be checked and boarded. There was no attendant available at any “bag drop” so I went up and asked where we drop our bags that were ready to board. We were told “there is no bag drop and that we needed to wait in line.” The line stretched out to about 200 yards around 3 corners of the airport that we waited in for 1 hour and 45 minutes. While waiting in line, we overheard Frontier flight attendants talking with airport staff, “wow, I have never seen it this bad before.” We received no updates while in line about our departing flight.

I had a departing flight scheduled for May 19th that I needed to cancel due to unforeseen circumstances. This would have been my first time flying in over 8 years. I was told the only way to get my money back was to get a credit. When I told them I wouldn’t be able to use the credit due to having to reschedule my vacation from May to this week, and because I never fly, I was told I would need to provide documentation proving the events I said happened actually happened. The customer service rep never offered to accommodate the flights I need now and when I asked if there was someone else I could speak with she just kept offering to walk me through the website to upload the documents she claimed they needed. This was a horrible experience and I wouldn’t recommend ever using this airline.

I’ve found from my local airport that Frontier is the cheapest way to fly when I keep my eye out for deals. I’ve flown a few times over the past few months with them and they're strict with their Covid protocols.

Frontier cancelled my flight less than 1 week prior to departure and when I checked my itinerary 2 days before flying, I found out I didn’t have a flight. I called and they had no flights to accommodate my date of travel. Flights rose by $400 by other airlines at this point. When I called customer service I waited an hour and 40 minutes and a “supervisor” told me that I would receive a refund and $100 flight voucher. I was confused why I wasn’t automatically refunded when it was cancelled. They said they wait for the customer to call to refund anyone.

Frontier is so nice and not what I was expecting when flying during Corona. They were so considerate and not mean or anything like people are writing. I was flying with 2.5 y.o. who absolutely refuses to wear mask and was afraid they'd do something but no, they were very understanding!

Frontier is an economical, no nonsense airline. Expect to pay for every amenity IF that is available. I've found the planes themselves to be clean, adequate comfort for most flights. Since I don't check a bag or tote a big backpack, I'm quickly on and off the plane. Good job Frontier. PLEASE don't leave Vermont!

Frontier Airlines has really good prices out of Trenton and Philadelphia. If you belong to the Discount Den you can save even more. ($65.00 to join per year). You can get the discount for up to 6 people as long you're traveling with them. I've only used them to Florida with no issues.

Too much nickel and dime - their frequent flyer program had 2 tiers before and that made it worth "medium" level flyers trying to get status - but like so many better things, they changed that too. Seat space is small - trays are small. Pros- staff is usually quite good!

I booked a vacation package through Travelocity, in this case, you don't have no options to choose an airline. The destination of the trip was Canada, the departure was from San Francisco making a stopover at the Denver airport and then from there to Buffalo, NY. In conclusion, if flights is long, I do not recommend this airline, their seats are uncomfortable. I am petite lady, anyway I got a back pain. Another thing, they charge you for everything, including the water. I would not recommend this airline unless your flight time is just one hour. Fortunately, the return to the trip was in a different airline.

Efficient, friendly, punctual. Total trip was uneventful. Departed on time and arrived as quoted. Baggage was handled with care and was received with no encountered problems. Staff was friendly and courteous before, during and after flight.

Beware of this company. They will steal your money on your face. My experience with them is that on the moment that I went to check in on the airport they charge me again for the flight (I paid twice for the same flight) even I showed them my confirmation number and then I call to their customer service department and they will tell me, "There are some luggage fees you have to paid ($50 dollars)" even I did not had any luggage. Don't let them to robbed you. If you see this message go buy your tickets on another flight company. Frontier will steal your money. Frontier will steal your money. Frontier will steal your money.

Planned a flight, but family issue came up and I need the money I used for ticket desperately! When I put in cancellation I was 10 hrs over their 24hr cancellation for money return, which it didn't say would go as a credit after 24 hrs. It was credited to fly within a year. I pleaded the money is desperately needed now and it would be a big hardship for me. Nothing can be done. They just don't care. Why I thought they would be understanding I just don't come across funds to fly whenever I want.

Extremely rude staff, ultra cheap seat materials, arm rests, coffee table... Very strict baggage policy. Asked for water and I was VERY THIRSTY but they refused, not only they refused but they were extremely rude...(that our policy is to give water in air not on ground.) You don’t treat your passengers that way... Will not fly this airline again... Pay little bit extra to any airline and it will be worth it.

My 2nd experience with Frontier and IF possible avoid at all cost. The flight attendants, 2/3 on my flight from Las Vegas to San Diego were the rudest people on earth. Especially the rear cabin. Horrible woman.

FLIGHT 2384 From Atlanta to Philadelphia. There was no level of social distancing. We were told at the point of boarding that strangers will be sitting in the seats next to you and if you didn’t like that you can’t get another flight. That was totally unexceptionable. My husband and I were not seated together. We both were seated next to people who did not have on the appropriate face coverings and constantly had their mask off and no one said anything. I will never fly this airline again. I felt so unsafe. The plane did not have the empty middle seat as per federal guidelines for social distancing. There were no empty seats on the plane. I was uncomfortable and nervous that I would definitely catch coronavirus from one of these people. I had to double up on my mask and sit leaning forward for extra safety. That middle seat should’ve been empty.

I am standing here along with about 100 people that flew with me from Miami to Newark airport, it's been over 30 minutes and there hasn't been any luggages coming out as of yet. It has never happened to me in the past with any other airline, it's my first time with Frontier and most likely also my last.

We booked a family trip with Frontier Airlines for April 2020, and needed to cancel due to covid 19 pandemic. We called and canceled the trip and were given 90 day to rebook, but still were unable due to pandemic. Then again contacted customer service and was advised that I have lost all of the money no fault of our own. This company is no different than a criminal enterprise. Will never book with them again. Terrible customer service.

This airline is completely unprofessional and thieves. They changed my original flight, completely changed my itinerary weeks before my flight and after my hotel had been booked and paid for in Mexico, and when I called, I was on hold for 2 and a half hours, nothing was done. It took 3 weeks before anyone got back to me. When they did, they said that since I was canceling the flight, I would only receive PARTIAL CREDIT, NO REFUND! I had to quickly buy tickets through another airline, and I basically lost all the money I paid for my original flight. I really hope this company goes out of business.

I booked a flight for my sister to arrive on Dec 24th and depart on Jan 3rd. I received an email this morning stating the flight had been cancelled. I contacted the rebooking number provided and they gave me my money back plus $50.00. I don't understand why a flight for Christmas Eve was cancelled but they are still flying this route Dec 17th and Dec 27th. I contacted Frontier's customer service and was told that it was possible the flight was cancelled due to weather (it is a week away and other airlines are flying this route). Why would you cancel a flight on Christmas eve knowing just about everyone on the flight is trying to get to family for Christmas. They are still flying on Dec 17th and 27th which in my opinion would be less busy the Christmas eve. I feel they bumped our flight as we did not pay a lot for the ticket and resold the ticket.

Be aware, if you book a flight with them you may not get your money back if there is a problem. I booked a flight in spring of 2020 and because of the pandemic the flight never occurred. They kept my $850 and my family got nothing. If you want to run this risk that is up to you, I would just ask yourself is it worth saving a hundred dollars with Frontier Airlines when you may lose all your money? Don't make the mistake my family made and we have $850 loss to prove it.

I was scheduled on a flight for 11/11/20, when I went to sign in, there was no flight information. I called Frontier on 11/11/20 and they stated the flight was cancelled. (I was never notified). I then rescheduled for 11-12-20 Flight F9 818 received my boarding pass, went onto the flight, then there were flight malfunction to the airplane. Frontier has all the passengers get off and said they had no idea how long it would take to fix the plane malfunction. Frontier indicated they would give us a credit, in addition a $50.00 Voucher for the difficulties to the plane. I took the credit and voucher. Thank the Lord I did, those who stayed behind waiting 8 hrs to board and leave. Departure time changed from 4:25 pm to 1:30 am on 11/13/20. I contacted Frontier today on 11/17/20 to check on my credit and voucher, they told me I was a NO SHOW.

This is the worse experience I've ever had with an Airliner, Frontier has very poor policies towards their customers and are not clearly explained by customer service associates. I changed my flight reservation which had already been paid for including assigned seats and check on baggage. I paid the Change Reservation Charge which was pricey and was never explained properly about there being a non transferable assigned seat and luggage check in, so now I am having to pay additional fees for this. This policy for Frontier airlines is so ugly towards consumers, sad to say I will never book with Frontier.

When our November 2020 flights kept being changed due to flights being cancelled, Frontier enticed us to take a $50 credit per person credit to take vouchers over a refund since we could no longer make these flights. These vouchers would take a week to be issued we were informed. So no booking new flights till then. Over 10 days passed by with no vouchers. We called customer service for assistance as we needed to book new flights sooner than later. The agent first informed us that he would request new credit, available in another week or two. This was no good for us and he finally issued a voucher. He did not explain to us that this was a 1 time use voucher and we then used a $580 credit for $139 in flights. Go to book the next flights, no more credit, $440 gone and Frontier says tough luck. Whether it was explained to us or not, that is their policy. Beware as they are more than happy to take advantage of their loyal customers.

They are the absolute worst. As a frontline worker, I had to take an unexpected trip out of town and needed to change my flight that was over a month out to a different time on the same day! Flight was the same cost and they were trying to charge a ridiculous change fee. As a front-line worker I'm completely disgusted and disappointed. I'll be sure to tell everyone I know to never fly with them! Hope that little fee was worth thousands of dollars of future bookings.

This is one of THE WORST companies to work with! During the Covid situation several of my flights had to be canceled. They gave me vouchers that were only good for a few months (which would have still been in the middle of Covid). They extend my expiration date if I would move the vouchers to miles so I did but it only extended it to October of 2020. I am trying to get flights booked for 2021 and booking is a nightmare. Because I am using miles now there are tons of blackout dates. I called to speak with a customer service rep. and was told there was nothing they can do. I finally got my flights booked and had to pay a miles redeeming fee, pay the taxes AGAIN and pay for baggage AGAIN which I paid taxes and bags the first time and can’t use miles for those costs. I will never use or recommend Frontier Airlines to anyone!!!

This is a complaint about racism. Yes, its coming full circle now as I am a ** woman and am complaining how I was treated on your flight by ** flight attendants. After being delayed from an already long layover I was boarding flight 551out of DIA to SDX. As I walked on I said to the flight attendants that I was surprised we were flying out so late because of the fines the airline would have to pay in San Diego. She said something abrupt and really snotty about how they just got in from Orlando. I could tell she said something else but I was trying not to hold up the people behind me so I continued to my seat.

Travelers, beware! Flying or booking with Frontier may leave you stranded. October 12, 2020, I was left stranded at the Guadalajara, MX airport because Frontier had failed to confirm my reservation with Volaris, the subcontracted airline they had booked me on, even though I had received several confirmation emails prior to the day of travel. In essence, my ticket was no good.

We all are tempted by a good deal but let me tell you.. After you add on the bag package to check your bag, plus extra for seat selection you’re already hitting pretty close to other airline prices. Here is where the issues I faced flying with them: When you pay and reserve a seat it doesn’t hold to check in. You have to re select and repay for your seat, they won’t credit or validate proof of payment with your receipt. This seems like straight up robbery since I already paid with proof and they wouldn’t honor that.

Do not fly Frontier Airlines. They will cancel your flight, issue you a credit and if you don’t use in 90 days they will keep your money. Look at all the complaints. They are thieves. They will be out of business soon due to the poor customer service. Beware before booking a flight with them. They are being investigated now by the government. Stealing from good people! They just don’t care.

We travel a lot and use many different airlines frequent flyers for Frontier but after this will see. BE AWARE they are trying to make up for $$$ now. They picked on who they want to pick on. We had our backpack like always plus my regular purse for the first time ever!! Oh and mind you I watch them let people go in with backpack, purse, carry on and other bags. So they told me I had to pay for my backpack 'cause I can only bring in one personal item! Mind you $60 I can’t put my purse in my backpack 'cause then it won’t fit in their check slot. When I watch them let everyone one else go in with multiple items. But this is not the worse part!

I purchased the flight Oct 18 by mistake. I wanted to switch to Oct 11 and they have charged me additional 79 dollars. And I cancelled then switch flight and they charged me $157. So, I paid 157 dollars for free and No tickets. I called customer services and they were not helpful at all so I ended up paying $157 free for Frontier without tickets. They don't understand the situation, they all wanted is free money and cheat customers. Never ever recommending these airlines.

I had to cancel my flight due to pandemic related reasons. You could not reach the airlines for months. Once I spoke to someone they said I had 3 days to use my voucher credit although the website said we had until November to book. I didn’t book within that time, figuring the customer service rep gave me bad info since it conflicted with the website info. I tried to use it at a later date when I called and spoke to a rep they would not refund/extend it. They’ve been completely unhelpful during this time and I’ll never do business with them again. They gave you 90 days to rebook a flight but I received no notification of this policy. And the information was changing on the site in a daily, and weekly basis as the pandemic played out. Poor customer relations. I’ll never do business with them again.

Terrible service - they refused extension of airline credit during COVID. We have a credit of 253.00, and when asking for a credit, the advice from Frontier was to book another flight, then cancel that one to maintain the credit. They sent a 'voucher' via email, and I'm pretty sure the rep said to use within 10 days or 2 weeks. Checking back on the email, it said to use in 24-48 hrs, so I lost my money. All of their flights were more expensive than my credit and I didn't want to lose more. When talking to the rep, and a manager, they were totally unwilling to budge on 'policy'. Who wants to fly during COVID, and who wants the mess of booking and cancelling flights to maintain a credit? I'll never use Frontier.

I booked a flight on 9/25 with Frontier. I used my Frontier credit and my credit card to pay the remaining balance. Once the charge posted to my credit card, I noticed I had been charged for the full flight amount. I then called and was on the phone for over two hours and had my call escalated, just to ask that my money be returned and my credit applied. I was told repeatedly that outside of the 24 hour window, there is no way for them to assist me. Why would I have called within the 24 hour window? I'm not cancelling a flight. I did not know I was overcharged until it posted to my credit card. I explained this ad nauseam. I recorded the conversation. I even asked the agent if she thought it seemed right to overcharge a customer and then refuse to return their money. To her credit she did admit that she did not think it was right.

We booked with Frontier to fly in April 2020. Covid hit. They offered us travel credit to cancel in a certain time period. We did. They wanted us to book within 90 days but there was no flight going to our destination. Called, agent said wait until 30 days before you plan to travel, then book. By doing this, we lost all travel credit. They scammed us. Took all of our money. They refused to give us any money back. Found out there is a class action lawsuit in the works. Please, please, do not fly with them!!!!

I purchased 5 round trip tickets for my family vacation we planned back in Feb 2020. Trip was in April 2020. The trip was cancelled due to COVID. I was issued a voucher for a little over $1200 that I needed to use within 3 months. I don't know about everyone else but nothing had really changed by June 2020 so it made it almost impossible to book anything. So, I was TOLD in writing by FRONTIER to use the voucher to re-book ANY flight to use the voucher so it wouldn't expire and then I could just cancel it and re-book another flight when I was ready. So I did.

Changed flight with less than a week notice. We purchased bus tickets to the airport, reserved rental car, and hotel room. Refused to refund the cost of the tickets, and would not let me speak to a supervisor in regards to the matter. Stay away from this place. Not worth the cost of the cheap tickets.

I have flown with Frontier dozens of times and never had a problem. Recently I had a flight cancelled because of COVID. I was given a credit that would expire in 90 days to book another flight. Even if I didn't have to fly during the 90 days, I was unable to book anything because of the uncertainty of the pandemic, especially because I would be traveling with my three children who are under the ages of 3. I tried calling Frontier for 2 months, yes 2 and NEVER got anyone on the phone. It kept telling me the lines were full and to try back. When I finally got someone on the call they advised me that my credit had expired and I should have tried to call them for an extension. That is hundreds of dollars just wasted.

Frontier changed my flight time and I am trying to rebook for another day. I changed online and received a message that I need to call Frontier. I called Frontier and recieved a message stating "We are currently experiencing high call volume which has exceeded our capacity." So I can't change online and can't change by call. Why do I fly this lousy airline?

SHAME ON YOU FRONTIER! I want everyone to know how awful Frontier is. We had a trip planned for the beginning of April and due to Covid was unable to travel to Florida and had to cancel. We did get a full credit which was only good for 90 days. On April 24th I received an email offer to transfer my credit to 70,000 miles which would have been good for 6 months. I tried several times to accept the email offer and it would not go through. I had to call Frontier and they made me go to a different site to accept the offer and said they were having issues with the email offer. I spoke with them a couple times on separate occasions after I accepted the offer, which they walked me through, when I noticed the miles were not posting to my account. I was told they were working on it.

These people are absolutely ridiculous!!! I booked a trip back in March. Due to Covid it was cancelled & all they gave me was a credit which was fine until I went to book a flight & couldn’t because the layovers for HOURS leading to a 9 hour flight && 23 hour flight from Cincinnati to Miami which is only a 2 HOUR ONE STOP FLIGHT. I explained to them I have an infant child & none of those flights would ever work & that I did not want to conduct business with them.

Terrible airline to deal with, not accommodating at all. Cruise cancelled, I called only option was a credit which had to be rebooked in 90 days. How can I possibly rebook a trip while the country is on lockdown plus airfares not even out last next May. The rep tells me to call if the flight gets changed and doesn’t meet my needs. Well that too was a lie because they did change it with an overnight lay over which doesn’t work and they still won’t refund me. Now I’m out almost $800. Some reps are nice. Some are terribly rude. Stay away. Not worth the aggravation.

Frontier Airlines. Frontier Airlines is known as a deeply discounted airline. We have flown Frontier a couple of times, and have found the customer service to be non-existent, the seats to be terribly uncomfortable, and very cramped. Our family flew across the country on an overnight flight, and the cabin crew were very loud in the back, laughing and carrying on all night. There was no consideration for the passengers. None of us (including 4 young children) were able to even doze at all, even though it was the middle of the night. At that time I swore that I would never put my family through that again. However, when the opportunity arrived to take my family across the country again, I stupidly relented when the flight prices were so cheap. I told myself I could endure because the price was low.

I book a flight with Frontier in January for a March BEFORE Covid hit. I was advised to cancel my trip. So I did. A few days later Frontier canceled the flight. I was told I could get a refund or "mileage" for my unsure flight. I was later told I "voluntary" canceled my flight so I was ineligible for a refund. Then was told had 60 days to reschedule my flight. Which.. the WHOLE COUNTRY is shut down at this point.

Don't ever fly on Frontier Airlines. They first confirmed a flight on which I was booked, so I paid extra $$ to check bags. Then they cancelled a few hours before the scheduled departure, stranding me hundreds of miles from home. I had to go to a different airport and fly home on a different airline, at additional expense of course. They subsequently invited me to submit a claim for a refund which I did, without delay. Nothing happened. When I followed up with them, they claimed to have "re-accommodated" me on a flight 2 weeks after the cancelled flight. Do they think I waited in the airport terminal for 2 weeks? Their responses have consisted of lies and misinformation. Frontier Airlines are thieves. Frontier Airlines are liars. Don't ever fly on Frontier Airlines.

We booked a flight with Frontier Airlines for Spring Break Travel to Myrtle Beach. The company was overwhelmed with calls from Covid-19 so sent an email if we could cancel online instead of with an agent that they would send a voucher and we could use our credit through the end of the year. Lo and behold, the fine print stated otherwise and gave you 90 days to use the credit. I called to try to complete my travel and they will do nothing for you! They took my $770 and ran. Do NOT use this company. There are many class action lawsuits being filed against their sneaky loophole methods and I for one will be a part of one!

Me and my wife booked a flight with this sorry excuse for an Airline and was set to depart on March 14th 2020 but because of the pandemic we had to cancel it. Frontier airlines gives a credit that's only good for 90 days but American Airlines on the other hand extended their credit for their customers and I have credit with American Airlines for a future flight that's good until December 2021, so basically instead of helping people during this pandemic they are busy taking people's money. They are a cheap airline that doesn't care about their customers and their CEO Barry Biffle is careless, gutless, and spineless. I hope everyone at Frontier Airlines suffers a miserable death so if anyone reading this plans on flying with them beware because they don't care about anyone but themselves.

Booked a flight March 2020 for April. Could not use due to covid and was told we had until December to use. Went to rebook today and was told our ticket credit expired in July. We were not told of this and was going by what we were told in april when we had to re arrange the ticket. Now we lost our money and had to purchase tickets again through another airline. Very Bad. Shouldn't change the rules when we were told december we would have to use by.

I scheduled a non-stop morning arrival flight for October 2020. Since I booked, Frontier Airlines has changed my itinerary twice. Now, I have a layover and I'm scheduled to arrive at my destination at 11:52 pm. I am now losing a day of my trip. Because this is not the flight I paid for, I requested a refund. Other airlines are offering the itinerary I need, so I would like to take my business elsewhere. However, Frontier is refusing to return my money. Now I feel stuck with a service that is highly inconvenient. They are only offering a flight credit which is of no use to me as I do not intend to book with them again. Also, they are not offering any kind of consolation.

Flying on Frontier was the worst airline experience we've ever had. My family purchased four tickets in February for a flight in July. We received multiple time changes for the flight, which was perfectly fine. However, when we showed up to check in the day of our flight, we were told that our flight was changed to the day before. So we missed our flight, and there was no possibility of a refund. We have never had an airline change the date of a booked flight before.

Frontier canceled my flight in March because of Covid. I went to book a flight in August, with the voucher they gave me. I tried to use the voucher and it didn't work. I called several time and they said the voucher expired. The first time I called the guy on the phone said that the card should have a credit on it. So I booked the flight and there was no credit. This will be the last time I fly Frontier and I'm canceling my credit card. Their customer service is just as bad... Very RUDE. Shame on you Frontier Airlines.

Rating FRONTIER AIRLINES using a single star, Is one star too many. Reserved round trip flights from Colorado Springs, CO to Las Vegas, NV online. Upon completion, A separate E-mail popped up, Notifying me of a Baggage determination wasn't completed. Statement read "Pay now or more at the Gate". Succumbing to the "notice", A payment of $188 was made to ensure 2 "Checked Bags" were included on both flights.

Back in February I had booked a ticket for my niece to go see her father who is ill and whom she has not seen in quite some time. Travel was in May but was canceled due to Covid. I had airline credits with two other airline companies. Both of those companies have been very gracious and have extended the credits until 2022. Frontier Airlines gave me 60 days. My niece lives in a part of the country where Frontier Airlines flies out of frequently, however they do not fly frequently out of where I live. Trying to book with Frontier from my part of the country is exceedingly difficult. I asked for an extension and they gave me exactly one day. Now I’m out $214.40. While that does not seem like a lot of money to most, it’s a significant amount to me. I will never fly frontier airlines. The lack of compassion and decency during the time of COVID-19 is pathetic.

I wish I could give less than one star... During cancelations of flights - they would not extend a voucher! During this pandemic and Government saying not to travel - They would not do anything about it! POO POO on you Frontier Airlines! Besides the fact of the lowest comfort & service - nickel and diming you on every aspect... Seriously - I hope you go under during this time!!!! And the government does NOT bail you out. You do not deserve it!

I have never in my life dealt with a company like this. Absolutely awful customer service and experience. I had to cancel my spring break trip with my kids because of COVID and because I didn't randomly pick a date to reschedule a trip within 90 days they have robbed me of 410 dollars, all I asked was to have my credit so that I could pick a date into next year and the answer was a straight no. Didn't let me explain and was so rude.

I find it unfortunate that Frontier has chosen this time to get greedy. I've been flying Frontier for years and their policies they have put forth during this pandemic are unacceptable. To expect people to use travel credits from cancelled flights within 90 days when we haven't a clue as to how things will transpire from one day to the next is crazy. I cancelled my summer vacation to California for obvious reasons. Today was my deadline to use my travel credit. I attempted to book the same trip next summer so as to not lose my credit, and they've hiked up most future prices (2021) so much, that I would owe an additional $700.00 to take the same trip. I booked a random trip to Vegas in January so as to not lose my credit, but after that trip (if I will be even able to take it), I will not fly Frontier again. Very disappointing.

I had round trip tickets on Frontier to take my family of three on vacation in mid-March. Two days prior to my trip, Frontier informed me that they had canceled my return flight and had booked me on a flight six hours later. This would not allow me to meet other obligations, so I asked for a refund. They would only refund the return flight even though I had purchased both legs as a round trip. I reluctantly accepted a credit for just over one thousand dollars for both legs. The agent advised that I had to use the credit within 90 days. With the Covid 19 virus starting to take off, I expressed my concern with the time limit, but was assured that all I had to do was call customer service and they would easily extend the time on the credit for another 90 days.

First, I’ve NEVER have had to pay so much for baggage in my whole flying experience- there and “back” for a total of approx. $350 and that’s not even with the check in to return to Memphis bc we were never able to get on the flight! We also will not get a refund on our $160 for the return check in bags. We spent more in bag prices than the tickets. I was also on the phone with customer service for 1 hour and 22 minutes- only about 20 mins spent on the phone bc I was on hold to talk to the supervisor due to the different checkin and carry on baggage prices- it said 6 dollars on the app and 41 dollars on the website.

I booked a flight for a wedding that did not happen in June. I cancelled the flight in May and I only had 90 days to use my credit. In the meantime, I had to have a full cornea replacement on my eye so I called and was told they would extend it until the end of the year. I called today, just to be told my $166.80 credit had expired so now I am out all that money. As a company they were so confused when Covid-19 issue came about and I understood but to only give customers 90 days to use a credit in the middle of a pandemic is ABSOLUTELY TERRIBLE. I WILL NEVER FLY FLY FRONTIER AGAIN!!!

I booked a flight for Frontier that I had to cancel due to coronavirus. They would only offer me a 90 day credit however they have grounded all flights out of my city INDEFINITELY due to the virus. I called them for 2 months getting nothing but busy signals then when I finally did get ahold of a rep they were incredibly rude and said they dont have managers or supervisors. I explained I need my credit extended due to THEM NOT FLYING and they told me I had no choice but to use my credit even though I dont even have any flight options to choose from because their fleet in my city is grounded until further notice. I am currently disputing the charges with my bank and have made a formal complaint with the US Department of Transportation. I wholeheartedly hope this airline fails.

Frontier changes my flight to a layover flight that was next day. No choices available to accommodate properly so I could continue my vacation. Wouldn’t refund entire flight amount so I could book elsewhere. Not only paying over 2x original, don’t even get the voucher money to compensate. 5 hrs spent on phone. Going to sell my vouchers, will never fly frontier again. Will spread the word every site/chance I get.

Do NOT fly Frontier. They are refusing to credit back a COVID related cancellation even though I went through proper channels to try and cancel ahead of time. All customer service #s were busy at the time and I could not get through to even hold for someone. I tried for weeks to get through and it was nothing but a busy signal every time. They didn't even credit half of my flight cost back. Will never fly Frontier again and will recommend against any friends flying out of BNA or HSV to fly with literally anyone else! These guys are a joke!

I wish I could give this airlines 0 stars because they are the absolute WORST AIRLINE EVER. I was advised that There is a travel advisory for that Area and that I should not travel there pregnant. I am 10 weeks pregnant and I do not wish to fly anywhere. I was told that I would receive the refund of the amount paid return to my card within 7 days after I cancelled it on July 5, 2020 and that has not happened. I do not wish to receive a flight credit and I was told that I would receive my money back and that is all that I want. I have attached my test results from my last visit to the doctor that says that I am pregnant and also that I have fibroids on my uterus, because this information is necessary to receive a refund.

I purchased a round trip flight in February. I was supposed to fly March 29th and return April 1st. Well we all know Covid hit hard in March/April and I cancelled my flight because I didn't feel safe traveling. Frontier gave me a flight credit and I was supposed to use for a future flight within a certain amount of days. As I proceeded to reapply my credit to a flight it was not recognized. I proceeded to call Frontier but of course "high call volume" and I was not able to reach an operator. Fast forward to July I called Frontier and they finally answered and explained it's past 90 days and I no longer have a credit. I attempted to explain I was unable to use the credit and unable to contact anyone because of the "high call volume". What was I suppose to do? Mitji apologized and then hung up the phone. Never fly Frontier and don't expect them to understand a pandemic is occurring.