Frontier Airlines Reviews

Management needs to address the luggage size and pricing of carry on items because it is absolutely unacceptable what happened to me and many others in this flight. I was able to fly with my backpack/personal item under the seat from Minneapolis to Denver with no problems but upon my return flight I was forced to pay for a carry on bag which cost DOUBLE at the gate ($100) than what it would have cost online ($45) and was the price of the flight ticket ($98) itself!!!! On top of all this, on the departing flight from Minneapolis to Denver, our flight was delayed 1.5 hrs because of weight distribution issues due to the plane being top heavy.

It cost $124 dollars to check a backpack that fit in the carry on measuring basket because I also had a purse. Only one personal item is considered a carry on. I was told to check in at the gate by the women in ticketing only to be charged at the gate again for having an employee help my check in.

Stressful, unprofessional, scam, delayed, charges you for everything. Terrible customer service. Wish they go out of business soon! Please do not travel with this ** airline. My first and last with this terrible airline.

My wife and I purchased GoWild! passes since we have really flexible schedules. We live in Austin, TX. There are absolutely no available flights ever. I've tried time and time again and the only place you can get flights FROM are Denver and Las Vegas, and they are limited. I contacted customer service and after a few canned emails, they just completely stopped responding to me. We spent $500 for a SCAM from Frontier Airlines.

This airline, if it can be called that, left us stranded in Puerto Rico, half hour before our flight was supposed to leave at 10:30 P.M. did not offer food or transportation voucher and offered us a Hotel in an unsafe neighborhood which looked like a haunted house, not to mention unkept! to put it lightly. We had to book a nearby hotel at that time and had to spend an extra $1200.00 between hotel, food and transportation since they rescheduled our flight for the next day at 11:00 pm which left at 1:30 am horrible! Never again! Oh, and it's really not cheap because $63 for a checked bag (40 lbs or under) AND $63 for a carry-on. Then my bag was 6 lbs overweight so I had to pay an ADDITIONAL $75 for a total of $138 to check a bag. Never flying Frontier again.

$63 for a checked bag (40 lbs or under) AND $63 for a carry-on. Then my bag was 6 lbs overweight so I had to pay an ADDITIONAL $75 for a total of $138 to check a bag. Never flying Frontier again. The cheap flight sounds nice but then after all the insane baggage fees, just do fly with Southwest or United where the seats are nicer and more comfortable and ends up being pretty much same price, if not cheaper than this joke.

Employees were rude. Terrible lines caused me to miss a flight. I was 2 hours early to airport. Btw they won’t let you fly standby either. 100$ to Change a flight which in this situation was how much the flight cost to begin with.

I've been flying ever since 2011. From 2011 until 2023, I've probably been on over 100 airplane flights. Out of all those flights across all those years, Frontier Airlines has given me the worst flight experience I've ever had. My flight was around noon, we all boarded the plane and we were good to go. But after 2 hours on the plane waiting to take off, they made everyone evacuate the plane for maintenance. When I got off the plane I immediately went to the desk and asked when we are allowed to get back on the plane. They said they were unsure but they would let me know as soon as they found out.

Flight from Tampa to Dallas, TX on 09/29/2023, board 9:21AM. Had a bathroom emergency and could not use the bathroom, Michelle “attendant” said I would be violating a Federal Law. I asked her, "Do you want me to use it on myself," and she repeated herself. I will NEVER fly Frontier Airlines again. She was so RUDE.

Woke up early with wife and son to make it to Las Vegas airport early to catch our flight. Flight was delayed twice (11:38am to 1:23pm then from 1:23pm to 1:58 causing us to miss out connecting flight in Ontario, CA. at 3:21pm) They were unprofessional and did not make any attempt to accommodate the situation until we spoke to Brittany (Supervisor). She booked us on a direct flight the same night at 11:06pm, causing us to spend the entire day at the Las Vegas airport. My time was wasted and I am losing wages due to this...

Unprofessional from the beginning. They nickel and dime every little thing. Our flight was diverted from Dallas to Houston because the pilots didn’t fuel the plane enough before take off. And all they say is, "Sorry for the inconvenience." Horrible planning and disrespectful hostesses and counter personnel.

Delayed and cancelled flights. It is so frustrating. Worst cancel a flight and then what happens to my return flight. Totally lost. You might get a voucher if you lucky but you try to rebook and flight is supper expensive and if you wait for a later date, example: your voucher is $100 your new flight is $49. It ends up your flight is $2 dollars and taxes are $47. Guess what? The voucher covers the flight not the taxes. Haha you’re paying full price again. Now I have two flights lost and a voucher that I can’t use, take a chance for that flight to be cancelled again. No more, I’m done. No More Frontier For ME!!!

I traveled on this line today from SJU to TPA with a delay and gate change without notice, so if I didn't ask why people were walking the other way we stayed. In addition to that I had to pay for my travel backpack that was less than 20lb and small, the counter employee was super rude and arrogant. The baggage measuring bin is smaller than normal on other lines and the baggage cost was more expensive than the ticket $99. They are abusers, the worst experience.

The last 3 times we flew Frontier in CLE-- can't get to the gate when landing in CLE, all 3 times sat on the plane for 45 minutes to an hour. Then you get to bag claim and wait another 45 minutes to get your luggage. This airline is completely understaffed and nickel and dime you for every option including a carry on and a seat. Then they don't deliver at all.

The fare are cheap but by the time you get to the plane is 3 times of other airline, the people at the counter before you board the plane they act like Nazis, and I guess they get paid commission, they make pay for every personal item, they nick and pick about your personal item to charge you the $99.00, the CEO guess don’t care about passengers because he gets paid anyway, what a horrendous Airline.

We were supposed to self transfer to Frontier Airlines when we arrived at Seattle airport for our 1:45 pm plane. We got to the airport at 12:30 pm and there were no Frontier employees there. We called customer service and they told us that the employee at the front desk can move us to another carrier. The first Frontier employee came in at 3:30 pm, they told us our flight was changed and will not be leaving until 6:15 pm. They refused to refund our money due to "fine print" or switch us to another carrier because "we accept transfers from other airlines, but don't send any of our people to anyone else". We had to stay overnight at the airport, got home a day later than expected and were NOT notified. We will NEVER fly Frontier again. They were unhelpful, uninformative, gave misinformation, and provided NO alternatives for their 12+ hr flight delay.

ABSOLUTELY TERRIBLE AIRLINE AND TERRIBLE CUSTOMER SERVICE! Not to mention all the extra stupid fees. For everyone’s information Frontier closes their check in desk 60 minutes before the flight. Whereas airport policy along with every other airline the check in closes 45 minutes before. We show up 1 minute late to the check in counter and not one single Frontier worker is present.

To summarize, after my flight was delayed 12 HOURS, Antoinette was physically intimidating and verbally abusive as she clapped her hands in my face after not liking my response to our heated conversation. I am an ELITE Frontier member. Upon boarding, I had simply asked what time we arrived in Ontario as I boarded. Tony replied “230”. I was confused to what 230 meant. Tony must have overheard my Conversation incorrectly as I stated to someone “I don’t understand why that was so hard for me to understand”. Tony thought I was talking about her and became upset. She said aggressively “It’s two hours and 30 minutes from take off. I DO understand!”. We continued to exchange a heated conversation.

Could not get tag for checked bag at early arrival. First kiosks closed. No sign for TSA precheck. They changed my seat to exit row. Then carry on I always use, they wanted me to check and change my seat again. ** type of experience. Frontier to and from anywhere but LGA.

I accidentally booked a flight on Frontier Airlines after my husband had already done so. I caught the error immediately and called Frontier to cancel. They went through their whole no refund deal but then said they’d make an exception. After going on and on about how they will fix this for me, not to worry, they told me they would give me credit that must be used in 90 days. OK… not the best deal but I was ok with it UNTIL they said I have to pay them $99! WOW!! Talk about taking advantage of your customer. I will NEVER fly Frontier.

The fares are low but the fees are ridiculous. They nickel and dime you, and when it's all done your costs have more than doubled. Terrible check in service, one employee at desk with 40 or so passengers in line. Uncomfortable seats and unfriendly staff.

I booked a flight leaving Arizona at 4:00 PM. I went to check in that morning to find out that the flight had left at 4:00 AM, it was changed without notifying me. There was no other flights leaving Arizona that day. I had to pay $1000 with another airline to get home for work the following day. They did not reimburse me. So much for saving money with this airline. Won’t trust this airline or Hopper ever again.

I want to give them 0 review. I bought ticket on may for travel US territory with family. Suddenly 2 people sick and I contacted immediate to cancel 2 people. Frontier cancel and send me a email with correct one and refunded amount for 2 people. I paid rest of the payment. But suddenly they charged me again for 2 people. I tried my best to contact with them, immediate they disconnect line. Scam company. I contacted with Barclays and send all proof of payment and cancellation documents by mail and email and almost everyday call for dispute. Still now they are not responding and not resolve issue.

I reached the check-in line 2hrs earlier to the boarding time. There is a long line running approx ~60 people but there is only two members present at the desk - one helping with the luggage and other checking the ID’s. There is no preference for the passengers as per the flight timings - ridiculous. When asked to allow us to check in ours first as we are getting delayed, their response “we are not bothered about whether you are left with 10mins to board, stay in the line and wait for your turn”. Due to which I missed my flight. And they force us to reschedule concluding no refund - left with no choice and paid additional $100 for the ticket. Frontier: NOT RECOMMENDED.

Flying out of ATL on Oct 09, 2023, I arrived at the airport 2 hours early as they say to. Once I arrived only to see a Frontier Airline line that is wrapped around the parameter of the airport lobby. They had an attendant supervising both line one that wrapped around the airport lobby and the other one to precheck bags or see the attendant. Once I approach the counter with an agent she stated to me that I was 5 minutes too late in order for her to drop my bags. I responded by saying, "Ma'am I have been in line since 5a.m." I also asked her can she send my bags on another flight and allow me to go through security to catch my flight, she said no that I would have to come back in the morning to get the next day's flight. She also said be on time tomorrow.

Very poor leadership from the top and I mean that. No values are centered and there is no such thing as customer service. They do not try and it really shows. The CEO needs to teach leadership to all sites.

The most ridiculous experience I have ever had traveling. I would rather rent a car and drive than fly with Frontier again. The agents only care about collecting as many extra fees as possible. A normal/good airline is the same price once you add the fees (checked bag fee, bag overweight fee and if it is over 39 lbs., it is considered by this low budget airline to be overweight and carry-on bag fee). Who charges for a carry-on bag - what nonsense. Zero entertainment on board.

First and last time flying with Frontier! The customer service is 100% unavailable. They lost my luggage on a connecting flight from Seattle to Vegas and back home to Orange County. My flight landed at 4 pm on a Wednesday, it’s now Friday at 4 pm and no update on my lost suitcase which I PAID to have checked in. We booked through Priceline which saved money, but caused an even bigger hassle losing all my stuff and having to buy new things. Next time I will pay more to go with a more reputable airline. Most people who have been in this position with other airlines have got their luggage returned to their home within 24 hours. DO NOT FLY FRONTIER, they are irresponsible. This company should consider replacing humans with robots if they want to stay in business…Completely negligent!

I COULD NOT TAKE MY FLIGHTS BECAUSE OF A FIRE IN MY HOUSE. Before travel date I contacted the airline and filled forms requesting cancellation and refund. After three months of chasing them and sending the documentation they requested (including insurance claim and Fire Marshall Report) I received an e-mail stating: "Unfortunately, the documentation we received does not meet our criteria for granting an exception to the policy. We can accept the documents that you sent if your situation was Lost/Stolen travel documents. As per travel policy, we are unable to authorize a waiver. Again, we sincerely apologize for this experience and thank you for your loyalty. We hope to service your travel needs under better circumstances in the future".

Flight from Philadelphia to Denver was delayed due to tire problem. After boarding for the second time we had to return after flying for 10min. Over 4 hours of delay and they did not take any responsibility in getting you to your destination, they have the worst customer service. Don't get taken by their price point, they make you pay for everything and more.

Absolutely the worst airline to ever exist in the USA.

This is the first I use Frontier. A lot of friends told us to stay away with Frontier, but I made wrong choice. Now let me tell you my experience.

Booked flight. They give you the option to pick your seats. They moved our seats and said it was because they had to balance the plane. Others were in our paid seats though. Frontier won't refund us.?

I am writing to express my deep disappointment and frustration with my recent experience with Frontier Airlines. To say that my experience was subpar would be a grave understatement. I Bought The Fall Package that they offer which is suppose to give you discounted Flights for 3 Month. It does not work and if you are Lucky and get the Flight, IT WOULD BE CANCEL, without any notice. Frontier Airlines has left me with the impression that They are more interested in taking advantage of your customers than in providing a reasonable level of service. The overall experience was nothing short of a disappointment, and I would strongly advise against anyone choosing to fly with your airline in the future.

Flight from Dallas to San Diego on September 24th, started out with a delayed departure. Get to San Diego to only have our luggage lost after paying $150 ($75 per luggage each way). No Frontier agent available to search for luggage, only an online claim which is useless, never updates. Departed from San Diego back to Dallas yet another delay (4 hours). Arrived in Dallas to seat on the tarmac for 1 hour waiting on ground crew. I've flown a lot for business, but Frontier Airlines is by far the WORST airline I have ever experienced. They are cheap if you are taking a quick hoop from one city to the next, but with all the fees and delays it is NOT worth it to use Frontier. My question is WHY is this airline allowed to continue to operate??? FAA should investigate this airline or maybe a class action lawsuit is needed.

This is the worst airlines I ever flew on. This was my first and last. My flight was supposed leave out around 6 pm and get to LA at 7pm. I arrived at the airport around 4:30 because boarding was suppose to be around 5:30pm. I got to the gate and no one was there. While I was working your guys delayed the flight to 8pm didn’t update in the app on the board at the airport. So then you guys delayed again around 8:45. It’s around 7:30 pm and no one came to the counter to tell us anything. Then you guys delayed it one more till 9pm. Nobody came to the counter we set there looking shocked. Nobody comes to the until 8:20pm and I got and ask him what’s going with the flight, I missed a meeting at 8pm. I said “This is not cool or fair”. Can you guys compensate us with something." He told me “I don’t know what to tell you good luck and walked away.”

I went through the Kiosk and it told me I was late to check in my bags even though I showed up an hour early before takeoff. I had to wait 15 minutes in line for customer service before they told me I couldn’t board my flight to Cincinnati. They then made me pay 100 dollars a piece for me and my family to go on a flight that stops in Denver. My original flight was a one way trip to Cincinnati. They also said they would put our luggage on the plane to Cincinnati but wouldn’t allow us on the plane with no explanation.

In December 2022 my wife's flight out of Conn. was cancelled after delay which would have caused her to miss a connecting flight. Her luggage had been checked earlier. When she went to retrieve her bag it was nowhere to be found. A lost bag complaint was immediately filed. Frontier staff stated they thought it had to be stolen by another passenger. Twelve days later we were contacted by Houston airport to arrange pick up of a bag reported missing 12 days earlier. Houston Frontier had no clue the bag had been reported missing. We had to request that the bag be flown back to Conn. We filed claim for $100.00 worth of dated medication boxed too large to carry on the plane so it was packed in luggage. That claim was denied because my wife never got on the plane which makes no sense at all. Customer service was chat only!

I had a flight scheduled for 10 pm. They texted me saying it was delayed and was now leaving at 1:47 am. When I got to the airport the TSA was closed because they close at 12:30. Why would you schedule a flight when TSA is closed? No one could board the plane and it left obviously because they have to be at the other place. They wouldn’t give me a refund and they would pay for another flight. The only thing they could do was book me another flight 4 days later. STAY AWAY. Because **.

Very bad experience with this Airline. They make mistake and my birthday is with a custom stop me. When I went back to the customer service the car she starts helping me. I told her that I need to speak to a supervisor. She get inch and never come back. It was a line of people. Do you need help. Nobody wanna help them. That’s a bad airlines. I am never gonna fly with them again and they charge a lot for that the bags so good luck. I never gonna be a customer again.

I recently had the unfortunate experience of flying with Frontier Airlines, and I must say it was incredibly disappointing. My flight, F9 2271 from New York to Atlanta on September 24th, was plagued by a series of issues that left me deeply frustrated. To begin with, the flight had a substantial delay of over an hour. The real problem, however, emerged during the boarding process. The airline staff, who seemed ill-prepared and stressed, mishandled the situation. The announcement that the flight would be canceled if not airborne by midnight added unnecessary tension for all passengers.

Be careful with Frontier, they charged me $400 dollars for two 40-pound suitcases and one cavity is a bummer. I will never travel like that dishonest airline again. Is pretty bad service. The people is pretty bad. Beware.

Don't buy their GoWild. I bought the GoWild unlimited. No direct flights. Can't book until 1 day ahead and the direct flight is not available for GoWild but they are available at the regular price. The rules and restrictions are not clear. I will dispute the charges with my credit card company. This is not right.

I tried to buy a ticket on cheap airfares. The ticket was listed for $127. I bought from that site and got a confirmation that it had been processed. Then I got a notice saying that my credit card had declined. I double checked, there was nothing wrong with my credit card. Five minutes later the ticket was $400. This did not include a carry-on. I still pay the $400 because I was desperate to get to my aunt's wedding. The flight was overbooked, and they would not allow me to check in.

The worst airlines out there. I wouldn't fly with Frontier Airlines again. The worst customer service. Save the headache and your money. They charge extra from baggage to a drink or snack during your flight.

Had a flight on Monday. Canceled an hour and a half before the flight via e-mail, but was unaware due to driving to airport. Upon arrival the area in front of Frontier was full of people, and as I went to check in on the kiosk it told me I was not checked in. I got in the long line to speak with someone and while I was waiting, someone got over the loudspeaker stating our flight was canceled and we needed to get in the line where their international flights were to get a new flight booked. As we waited in the international flight line for two hours with only one clerk occasionally two clerks, they were very unhelpful, unfriendly and didn’t really seem like they wanted to help at all.

This has got to be the worst airline ever! I used them for the first time in May and ran into some issues but decided to see give it another try to see if it was a fluke. This time, I booked a trip for two people. My flight coming back had a layover. I had to pay $65.00 x3 for my bag instead of 2x. Then I received an email saying we were assigned seats. I never been assigned seats prior to checking-in for my flight (even when I flew with them back in May). Well, they assigned us seats that aren’t together either. I mean.. isn’t that why people book seats together vs separately? I get if I purchased them separately or if I forgot to check in, but looking on their website and the seat availability, they still have a lot of seats left. This is just a clear indication what a scam this airline is!

I booked non stop flight. But a month before my travel date they changed my flight from 5 and half hours to more than 10 hours flight with one stop and the same thing happened on returning flight. They also just want to charge you money on each step at any airport which was frustrated experience.

I had a flight in San Juan PR for 2:11 pm to go to Philadelphia and they already make you come to the airport two hours in advance. During this time of me being on time with my flight it has became three hour delay. In this three hour delay I had to reorganize my life back at home. I have children that I need to take care of and now I have to pay for a babysitter, I should have already been home. I will never fly with this company ever again. I need to be reimbursed or something but I paid too much money for the plan delay then actually being in PR. This is ridiculous.

This company is HORRIFIC! Today is my birthday and I'm spending it still in Puerto Rico on the runway waiting to get home to my children! The airline is saying a fan blew and mechanic is trying to fix it! This aircraft landed and dropped passengers off but for some reason now they're have "mechanical issues"... I'll never again waste my money with this low budget company! You're better off flying United, Delta or American! Their flights might be CHEAP but by the time you spend money for your bags and extras the price sky rockets! So I'm essence I'm still sitting here not knowing if I'm going to make it home on my birthday! AND LASTLY, I'm confused as to why the airline hasn't given us an option to change our flights? This makes no SENSE!

DO NOT TRAVEL W/ THIS AIRLINE. Do NOT purchase a Go Wild Pass, DO NOT fall for it. The worst airline to travel and what they advertise is fake. And you can not get in contact with them. They steal your money.

So imagine this.. It's your wedding day.. You wake up, everything is panning out perfectly. Your family and closest friends are by your side, the sun is shining, birds chirping, and you're marrying the person of your dreams in the most beautiful place anyone could imagine... and as you walk down the aisle (or if a man, stand at the altar waiting for your wife to walk down the aisle) you suddenly get this urge.. wait no.. it can't be... immediate PANIC. Was there cheese in that pasta last night??? You look around, but there's nowhere to turn. Your stomach is turning. You've never wanted to disappear as much in your entire life, and as you turn to run to the nearest restroom you defecate all over yourself, ON YOUR WEDDING DAY, in front of 200 people...

Departure flight 1700 schedule to depart at 9:55 PM. I am a disable adult I have difficulty walking along with other health issues. There was no wheelchair access. There was no employees to assist the passenger. The gate was changed. I had to walk all the way from the original gate all the way down to gate number four. Arrive at my destination at 8:30 the gate destination Only to learn that the flight was actually being delayed by one hour. The flight did not leave until about 12:28 AM. They brought the passengers on the plane. There was no air condition.

I recently had the opportunity to travel with Frontier Airlines, and I must say that my overall experience was quite disappointing. The flight I was scheduled to take was delayed multiple times throughout the day, leading to its eventual cancellation. What made matters worse was the lack of clear communication and support from the airline. Despite waiting at the airport for over 7 hours, no one from Frontier Airlines offered any meals or refreshments to the stranded passengers. It was disheartening to see the lack of attention to basic customer needs during this extended wait.

Layovers, late flights, sitting in the plane over 3 hours in Salt Lake City and it didn't move, got to Denver and was late for my flight. I got to Philadelphia and my return flight's disappeared. Customer service responded with otter service.

Zero customer service, rude attitude filled front desk. Waited over hour, followed Frontier website and then told, "Sorry no more, we don't compensate, you should have arrived 3 hours ago." Poor everything. Walk, drive, take bus or train but DO NOT USE THIS BUNCH!

I’m in the Aviation Industry and have flown millions of miles on countless flights. This has got to be the worst in the airline industry. Initially, postponed my flight for three hours and then cancelled it; for unknown, reasons. No explanation was given. They offered to put me on a later flight to a distant destination where I could spend the night in an airport and leave at 5 in the morning! They didn’t give a damn about my situation at all! Here’s your money! Now go away! I would recommend you pay the extra money and fly Delta. At least, odds are you will get there. I’m sorry Delta. I will always use my Delta AMX. There is value in good service. Frontier will never get my time and money again. Don’t let them take yours! LTC Dane ** US Army Retired

My husband passed away June 2023. Tragic accident. I booked a flight through Frontier for my Father in law to attend the services. Frontier charge me for two flights. No phone number to contact, no customer service at the airport. Used email they provided and never ever got a response back. Contested with my bank but these thieves said I have my bank information to purchase the ticket so I got charged. But of course they had my bank information. I purchased a ticket for my Father in law. This airline needs to be shut down and closed permanently. They are very unprofessional. DO NOT WASTE TIME AND MONEY WITH THIS AIRLINE. Plus other airlines are so much cheaper and some won't charge for checked bags and free carry ons. Please take my advice.

I had the unfortunate experience of flying with Frontier Airlines recently, and it was nothing short of a nightmare. Their customer service is absolutely abysmal, and what makes it even worse is the fact that they don't provide a phone number for customers to contact them. From the moment I booked my ticket, I knew I was in for a rough ride. When I needed assistance with my booking, I was left with no option but to search fruitlessly on their website for answers. The lack of a customer service hotline left me feeling stranded and helpless. On the day of my flight, things only got worse. There were delays, of course, but what infuriated me even more was the complete lack of communication from the airline. Passengers were left in the dark, with no updates or explanations for the delays. It felt like they couldn't care less about our time and convenience.

This airline is horrible. Staff at counter not helpful. Ridiculous the amount charged for luggage. Flight was delayed 3 times. This was the first and last time I'll fly this airline. Very dissatisfied. I thought it was going to be a good flight. Take my advice. DO NOT FLY THIS AIRLINE.

Went on vacation and had to purchase 3 tickets at the Frontier counter in Orlando Florida to Mexico. When the flight couldn't leave earlier we put a cancellation on the flight within 2 hours of booking and purchased another flight with a different airline. Frontier never responded to the initial refund and when we got back since April I have been back and forth with them to issue a refund. When I got nowhere with them I had to defer to my bank for the refund and then they mentioned that Frontier is not issuing a refund regardless of the proof of the initial refund request which was followed based on their own cancellation policy. Frontier has been notorious for not issuing refunds and had a lawsuit against them last year. Worst airlines in dealing with customer satisfaction. BOYCOTT FRONTIER.

First, and only experience ever! Had my boarding pass on phone, then it vanished!! I went up to desk, and had to print me one (only option I had). And proceeded to charge me $25. Also, flight got delayed 21 hours. (Basically cancelled). So I had to quick find another flight. That cost me $500. I thought there was a way that we would be compensated something, anything? Never even an apology!! It sounded like we would at least get a refund. After asking about how to get that, a lady at the desk just handed me a QR code to scan and start the process. I did that diligently, and filled everything out to a T.

I had a Frontier Airlines roundtrip ticket. The day of my departure from San Fran back to Cincinnati they canceled my flights at the very last minute. Instead of refunding my money in full so I could purchase another ticket with a different airline, they said they put the money back but would take a few days. I told them it was not going to work because I didn't have any funds to purchase another ticket and that I was gonna need that money upfront in full so I can be able to purchase another ticket because I could not afford to lose my job. The agent laughed and said that my job was not that important...I yelled at him saying, "You mean to tell me that my job feeding my family is not that important?" He went on talking about something else. I didn't get any compensation...nothing!

Was charged 100 $ for a personal bag that I have used about 10 other times on this airline from Fort Lauderdale to Cleveland. The worker played games knowing they were going to charge me that. Never again will fly with them.

I flew from Orlando Fl to Ponce PR with a backpack. No issues there. On the way back at Ponce airport they had an employee requesting passenger by passenger to measure their hand bags. Even they were exactly the same but on this return flight they were charging everyone $100. The worst airline. Also on board not even free water and the seats are metal with just leather on top. No padding. No reclining.

This is the worst airline, they cancel my flight right before boarding and they didn’t explain the reason and don’t have no voucher. Never in my life will travel with this airline. The carry on is too expensive too.

Flight from Cleveland to Atlanta was delayed 12 hours. We had to de-board the plane once we did get one. My bag was approved on the way to Atlanta for boarding, but I was told it was “too big and I have to pay $100 right then or throw it away” on the way back. It was a weekend trip and it had the same amount of items coming in. Being that no one had $100 on the spot. I had 5 minutes before the gates closed as I exposed my personal items as a female, and shoved them into other family members’ bags who then had to wear extra clothes to fit. We re-sized my bag. The lady goes “The wheels are sticking out a little”. So I throw a bag away that I’ve had for years and that was approved into Atlanta but not out. The lady could care less and even chased down my sister in law for putting things in her pocket. That lady, and I use that term loosely - and airline is the absolute worse. I would ride Spirit Airlines anytime, anywhere.

Horrible Experience with Frontier Airlines! My family and I recently flew with Frontier Airlines from Philadelphia Airport to Orlando and back to Philadelphia, and it was a complete nightmare. The airline had no staff to assist us, and we were left to fend for ourselves at every step of the way. They didn't even give us any information about flight time changes, and we were just left stranded at the airport. When we asked for help, the airline told us that we needed to rebook and pay for our flight due to their mistakes. We were forced to stay two nights at a hotel because they wouldn't provide an early flight for us. This was a significant inconvenience and an unnecessary expense that we had to bear because of the airline's incompetence.

We had a flight booked months in advanced. We arrived at the airport before 5 am and wait and went through the boarding process which we were still on the ground at 9am. And then they announced it all ended up being canceled. Now no flights to or near our destination and all they say is sorry. Entire trip ruined, money wasted. Horrible.

I am Extremely displeased and disappointed with Frontier, yesterday my brother and I had a flight to Chicago with a layover in Atlanta. We arrived in Atlanta earlier than expected at 7:20pm. We then sat on the airplane with barely any updates or info as to why we weren’t headed to the gate to off board. We finally heard from the captain with again no update on time! "Apparently it’s rush hour here in ATL" the captain joked. The airplane drove in circles, still no gate available after 1 hour. Still sitting and waiting on airplane! 30min passed the captain makes an announcement saying he sees our people ready and a gate is available, yet no movement and nothing seems to happen. We then continue to circle around the tarmac. Round and round we go until finally after 2 hours of sitting buckled on the airplane a gate opens up!

I took a flight from Detroit and the Customer Service staff was rude and not helpful. I was overcharged for luggage and was told they could not help me or give me any refunds. Then when trying to call Customer Service to see if I could be refunded there is no way to reach them. The people who did answer the phone when I was trying to reach someone was not helpful and just hang up in your face and give you no directions. I will never ever book with this Airlines again. I don’t even see how they are still in business.

This airline changed my flight time from morning to evening and also added a stop without my permission. I could not change anything, get hold of anyone, get a refund online, nothing. They pretty much flat out screwed me. DO NOT FLY THIS CARRIER. They are a sham. WHERE IS CONSUMER PROTECTION?? This is not a one-off.

We bought a flight for 6/20/23 and noticed it did not give us the right return flight we tried to call Frontier Airlines to request a change. The automated system told us to go to the website, and when we did so it changed the outbound flight. We attempted to contact them via phone again and the only other option was an automated chat link they sent to our mobile phone.

I had an medical emergency with my son. So Frontier canceled my whole flight and was unable to give my credit to rebook. But, was also promised a refund. A month later I received an email stating that my refund isn’t going to happened even though customer service said it was out of my control. On the second booking of the same flight our flight was delayed four hours. Now this being my first flight ever made my experience a little less amazing. I enjoyed my trip to Atlanta. But, will never being using this service again.

I bought 2 passes for the summer Go Wild Pass. Ended up wasting 1000 on this so called deal! I wasn’t even able to use it! Every time I checked for a flight (and I checked every few days!) and NO FLIGHTS were available! Even though they had plenty of flights for their regular and subscription flights. I contacted the BBB and even after a month of going back and forth, BBB had to close the case unresolved since Frontier refused to respond! Don’t make my mistake. DO NOT BUY THEIR “PASSES”. Waste of so much money!

From Atlanta, they changed our gate a total of 3 times... making us get on and off a train 3 different times in the busiest airport, the first time they changed it they didn’t even notify us, we heard it from another group of passengers. Then the flight was delayed 3 hours. Then once we finally boarded the plane.. there was another delay because the crew couldn’t figure out who was suppose to be working. The entire crew including the pilot, had an entire conversation/argument about who was suppose to be working. The flight back to Atlanta was not any better. No Frontier employees were there to man the counter which left long lines at the airport for everyone. Now the plane is delayed again.. who knows if I’ll ever get home. I will NEVER fly this airline again!!! They are the most unorganized, rude, unprofessional people I have ever dealt with.

Where do I Begin? I finally took some time to book a vacation for myself in years and the company I went through suggested frontier. I had never use Frontier before, but I thought, "Let’s go with it." It was a direct flight which I thought that was fantastic. From the beginning, it was horrible. They charged you for your luggage which could only be 40lbs. My suitcase weighs 10 alone. They charge you for your seat assignment and you are allowed to have a personal bag to carry on however the mechanism used to check if your carry-on will fit under the seat is far is smaller than what is actually under the seat. However, I pay the seat assignment which was $77 additional. I paid the checked luggage which was I believe another $77 each way so I paid over 200 and some dollars just for my seat and my luggage. When I arrived at the airport, I went to the desk to ask where the kiosk was to check in.

Signed up for a flight two months in advance. Day of flight comes and there's no pilot scheduled. This is the reason they gave for us sitting in the airport for hours while it's closed. Horrible services, horrible flight, cheap small everything, really could not be worse except maybe spirit. There are such scummy loser companies surviving these days and it's sad. This is one of them, never use them!! I'd give zero stars if possible. Couldn't be less satisfied.

They'll lose your luggage for 2.5 of your 3 day trip, cost you $1500 trying to replace vital items to the trip your taking, delay your flights, hire employees who are blatantly rude to customers, promise you reimbursement for the expenses their failures cost you (which are LEGALLY owed by the department of transportation), make you fill out one thousand forms to claim them, and then make it impossible to contact them in order to find out the status of your reimbursement, so they don't ever have to actually pay you. Oh and when they drop off your luggage finally when your trip is almost over, they'll leave it at the incorrect address with nothing more than a picture of your bags in the middle of the night (1:30 in the morning to be precise) from an unknown number, so that your bags are almost impossible to find. But it's out of their hands then, so they don't care. That's what your company is about right? Where is my reimbursement???

Literally no phone lines to call, if you need help you are screwed. Personal item allowed to fly free, must fit under the seat. It is tested to fit in a much smaller container in the terminal, as compared to the real compartment under the seat. Should their bag not fit in this smaller container, the passenger is charged $65. Staff freely chooses who to select for this check. In my experience staff is often non-** and often selected ** passengers to check their bag in hopes of charging them more money. Pilots are often very young and inexperienced. Rough landings are common. If you want to check in at a desk, it is an extra $25 per passenger. They want you to use a silly touch screen.

No one was manning the check-in desk and everyone waited in line for over an hour, many of them missing flights. I had also purchased a checked bag online but it wasn’t showing up in the system. I provided the rep with a receipt and they still made me purchase a checked bag again.

Airline cancels flight without a reason. Horrible customer service. You can only reach somebody by email and after sending them a long email they respond with something totally different than what your question was. You’re dealing with nothing but foreigners who are ignorant. I also bought insurance on this and the insurance I bought with Travel Guard cannot give me a clear answer if this is going to be covered or not to book with an entirely different airline. This is a family trip and they have no other flights out for the next two days. My son's in the military and has already got his time in. This ** everything up and they’re not reimbursing anything like hotel rooms and car rentals that have already been set in place. Don’t even waste your money on this airline anymore. Even if you have to pay more for American Airlines, United or Southwest it’s worth dealing with real people.

When I checked in for my flight, yes the flight was cheap, but once they started hitting me with the fees for checking my bag and selecting a seat, I was at a cost of a real airlines. Yes I said REAL!! The agent that selected my seat was now I see spiteful, like I was bothering her from doing nothing!! She seated me between two ladies seat B, but the punch line was the plane was Empty!!!! Then on the flight, the agents asked if you wanted a snack. I asked for chips, she requested Pringles. Bad enough they were 5 dollars, but damn never said they were Sour Cream?!.. BUT I had paid for the item FIRST! And I asked for a Sprite, never got it...Not surprised! Then we boarded a Lil early, but left us sitting on the plane for like 40 minutes with something mechanical so why even load the plane that early????

I have never experienced such loud unprofessional flight attendants. While traveling from Atlanta airport to RDU, the flight attendants discussed everything they did the night before, every man they slept with, every woman that made them mad. It was the worst I had ever experienced. Please Frontier Airlines, scan your flight attendants better. Atlanta is the worst.

At the baggage check-in their customer service is terrible. The lady was rude and disrespectful. On the flight, there was this 2-3 yrs. old standing on the seat while landing stewards saw and did nothing. They also add fees that they don't tell you about and you end us paying more. Overall they are awful. Well never use them again.

The worst experience.. We were there 2 hours before to give or carry bags to them. By the time it was our turn we were supposedly 2 minutes late. They rebook us till next day. We had already check in 4 hours before in the app. Still miss our flight but we were not the only ones. There was a lot of people that supposedly were late and had to rebook and pay more to flight out. I don't recommend Frontier airline. Be careful. They bunch of scammers. We had 2 senior with us. They didn't care. They don't care for their customers or to do things right.

I booked a one way ticket from NY Laguardia to Atlanta for Monday, August 14, 2023. The flight was scheduled to depart at 10:45PM; however, that did not happen. It started with multiple alerts (texts & emails) stating the flight was delayed, with no communication from an actual human. Moving forward, a brazen passenger looked at the computer screen behind the Frontier counter, and observed the word "cancel."

CHAT is the worst @ Frontier. What is happening when you cannot EVER get a live person and a simple task/question takes 45 minutes. Your chat software asks for the same info multiple times and it is obvious I am not getting your UNDIVIDED attention. What the **? Yesterday -- tried to change the name on a ticket that was purchased by a friend with my friend. Today -- I simply wanted to know why I cannot add the new trip to my app? Is it because I did NOT purchase the ticket -- I HAVE the confirmation number. I am so unhappy I took a Frontier credit card and feel like I have to use you. I do NOT have my answer!!!

My very sheltered, never flown alone daughter had a flight from BWI (Baltimore) to San Francisco with a layover in Atlanta. The connecting flight was delayed and then cancelled. In Atlanta, Frontier said, "We will refund your money, now you need to figure out how to get to San Francisco." Frontier does not have a customer service number that a frantic mother can call! My daughter had to stay the night in an airport with no way to even get back home. Eventually she was able to take an airport subway to another carrier and got a ticket to Dulles and then SFO. It took her 36 hours! It cost over $450 to get a last minute ticket. Frontier is absolutely a joke and very lucky my child is safe!

When we landed at the airport 3/4 bags were there. I immediately filed a claim at the lost baggage desk. When home I submitted all the paperwork Frontier asked for. It has been over a month and I have absolutely no idea where my luggage is. Each time I submitt a chat, the "person" writes me that they are still looking for my luggage and thanks me for my patience. I am so annoyed. How does a company NOT HAVE A PHONE NUMBER to call.

The worst airline, the worst service. Flight cancellation every time. Overpriced on luggages. Luggage over $70 for 40 pounds or lower. Would never fly with them again. Never. Never. Never. My first and last time. I would rate negative 100 stars

Booked flight in error and wanted to cancel immediately. But not possible with these crooks! I would never recommend Frontier to anyone anywhere. Desperate thieves! Karma is coming soon!! Do yourself a favor and choose another airline.

I've traveled with Frontier for years and witnessed them incrementally get worse and worse. They are so disgusting at their practice at this point they should be removed from the market entirely and the CEOs should be gotten rid of.. Absolutely abhorrent, the practice they are using now with the fees. It is literally predatory. Preying on the lower class. I would love to join in on a class action lawsuit against this parasitical company and I hope you join as well.

Do Not Book or fly on this airline. Customer service at the airport is horrendous. There is a drill sergeant at DFW airport that is absolutely mean and treats people like they stole their tickets. Just to make sure your personal item/backpack is not overloaded. No phone customer service. The seats on the plane are barely covered, hence they are hard on your buttocks and back. When we landed in DFW there was no jet bridge, we were dropped off in the middle of the tarmac 108 degrees and had to ride on a shuttle to be transported to the terminal. That was so archaic in America, for a moment I thought I was in another country. Their bag policy is atrocious and you are only allowed 40 lbs internationally when all other flights are 50lbs. $77 for the first bag the day before and you have to pay for carry on. As a punishment for not purchasing a seat for $76 most passengers are seated at the back of the plane.

Just wanted to start saying no customers service. Not a good idea. No customers service at airport. That's not good idea. We are human. We need human to talk to. Not a robot. This is the worst airline. Cancel this airline forever. Don't recommend to anyone even a dead horse.

You don't know how good something is until you need it. In the case of Frontier Airlines they soar to the top of the bad list. I never thought any customer service could be worse than cable companies. They sank below them and a whole lot more. No intrapersonal contact is demeaning and unproductive. Was dropped often from the chat line. Was 3 hours attempting to get flight confirmation. This information they never emailed to me after I made the purchase. I needed timely help. No chance of receiving that. By the time all the charges are piled on, they are no economy airline anymore.

I have a flight tomorrow and after reviewing my boarding pass noticed they don't have my wife's TSA precheck and they also have us in different boarding zones (even though we're sitting right next to each other). There is literally no customer service phone number. The options for cust svc is e-mail or text on What's App?? If I had known this company had zero customer service and can't even fix its own mistakes I would have never booked with them (never will again). I would recommend avoiding this company like the plague. After all the fees you pay for EVERYTHING it works out to the same price as a real airline. Don't let this company fool you!!

No customer service in person or online. No phone available for customer service either. Don’t expect to be treated as a paying customer with this airline and if you get over charged for anything you can forget getting a refund. Customer service in all aspects is the rudest treatment you will ever get. Will never fly This airline again. Is sad because they used to be a great affordable way to travel. Now you can’t even get any assistance unless you pay a fee to do so. We were over charged for baggage, damage to baggage, duplicated flight that couldn’t cancel due to no customer service at airport or online. Almost missed flight trying to straighten out all these issues and was treated worse than I have ever experienced. Will be filing a claim thru credit card company to try to get refund as last resort. Buyer Beware… don’t fly Frontier. Worst airline ever.

The Frontier agents at Cleveland airport have to be the rudest human beings I’ve ever met. It’s like they compete with each other on who can be the nastiest. Zero professionalism. I will never fly with them again. I’d rather pay extra money to be treated with dignity. Guess that’s an upgrade fee nowadays. Just inexcusable behavior Frontier!

We’ve got to get her boarding passes before departure and this wonderful lady Vanessa still was able to get us on the flight. She got it approved by her supervisor. She went above and beyond for us. I just want to make sure everyone knows what are great employee (Vanessa **). She deserves recognition. I was almost in tears and she fixed it for us. The plane ride home to agree. The students were all wonderful to the pilot also wonderful. I will definitely use them again. This was our first time. Now I know how everything is to work.

Worse customer service. Every I chat on like every agent give different answer. Bought a ticket and I cancel before 24hrs. They charged on my credit card. Won’t give me proper answer that it is credit. Never explain that I have to use in 90days.

I purchased my ticket for my family vacation in February 2023. Here it is August in Florida with my family enjoying vacation. I went to check my ticket for a return flight and nothing was coming up. Call Frontier to get an automated system that doesn’t have my flight as booked, there is no one that can assist over the phone. So I call Priceline only them to let me know the flight was cancelled.

This airline has the worst customer service of all the airlines I've flown with. They seem NOT to care what their customers experience or feel. Taking a flight with Frontier is like rolling a dice. A few times you get lucky, but most times not. Will never fly on this airline again!

Do not waste your hard earned $ with this pathetic co! Worst airline ever! No respect for anyone or anyone's situation to fly. A simple flight from Cleveland to Philly was an impossible task for this weak excuse of an airline... Cleveland Airport should be embarrassed to have such a company represent them. I was at airport by 1, flight was supposed to leave at 3.25. the plane that came in was broke, supposedly. This alleged broken plane was good enough t fly these people in, but not out. We was told new flight time was 4.30 after maintenance handled the situation... (lie) Then it was 5.30, then 6.30. Then the reason was the storm.

Read all the negative reviews. This is not a reliable airline. Left me stranded in a foreign country. The staff is terrible. I had to find my own way home, get my own meals and hotels. Frontier SUCKS.

I bought a fare ticket in January 2022 to go visit my father who was terminally ill in a hospital. The airline cancelled all the flights that day due to the weather. I was so desperate looking for another flight with a different airline. Thank God I found one that same day. For me to get a refund on my cancelled flight with Frontier, I needed to contact them by email asking for a full refund to my credit card. I followed the instructions as written on the paper I received at the airport. The airline responded saying they could not give me a refund to my card, only a voucher for me to use. I waited for the voucher they said they would send me, but nothing happened.

The airline as we all know is a money-making racket. But the agent at gate 11 on Sunday, August 6th in Orlando, Odell is his name his supervisor Jonquin were the most absolutely horrible faces for Frontier. Odell was adamant about not letting women on who had small purses. Not to be confused with a carry-on. Instead of him kindly asking women to place their purse inside their backpacks and explaining the policy, he was stating, "You've gotta pay for an extra item!" "You 'ain't gettin' on this flight today!" "I'll close the doors and none ya'll gettin' on!" This was stated loudly to passengers who only had one item!

Do not ever fly with Frontier Airlines. As a travel agent I had a horrible experience trying to change a name of the client on the existing booking. I was checking cancellation fees on the flight before I would transfer those tickets to another client and website decided to cancel the flight. After 5 attempts to chat with customer support and finally getting to chat to a live agent I was confirmed on flight cancellation an inability to reinstate the flight. After chatting back and forth being so frustrated for my client's loss I was offered to reinstate the flight for extra fee of $205.13 in the addition to previously paid amount of $283. The links their automated service gives you are not helpful at all!!! You better pay a little bit more to book with another airline and at least have a Live Customer Support where you can call with your concerns and get resolve the issue. It took me almost 3 hours to finally to get a bad news. Frontier does not have a customer support phone number. Chat only. Horrible!

It cost me over $300 to get back home. Shame on you Frontier.

I checked my baggage in today 8/4 at the Philadelphia Airport and once I arrived in Ft. Lauderdale my baggage did not arrive with me. I went to speak with with Frontier ticket counter and filled out the paperwork. I’m leaving for a 7 night cruise on 8/5 and my baggage is nowhere to be found. I have been trying to contact them since 4 pm with no avail. I have been traveling with Frontier for quite a while now and I must say that I am pissed because I can not get a live person to help me track down my baggage. I will rethink the next time I have to travel about flying with another airline service since they don’t appear to care about their customers. Their bottom line seems to be nickel and dimeing customers out of every dollar they can get and in return you can’t reach a live person.

After purchasing my ticket for more Orlando to Bahamas. I research the bad reviews, I had no idea They had such poor reviews. They claim And promise excellent service. I guess time will tell. Hopefully it's a good experience

First, they do not tell you until after your purchase that they have strict measurements for a carry on and you have to pay $50-80 a carry on. Second, they do not tell you that you have to buy your seats. Seriously, BUY your seats on your flights. Not sure about all flights but I was going to have to pay $31-$44 a seat. Then, I bought insurance to cover my flight, they charged me a $99 cancellation fee and other carrier fees, then the small amount I had left, they gave me a travel credit that I have to use in 90 days or I lose it. I will tell everyone I can on media and personally to NEVER use this airline!

Had a 10:50 am flight from Santo Domingo that left at 12:30 pm Sunday. We were informed that the baggage system broke and could load all bags. The bags were supposed to arrive on the next flight on Monday. It's now Tuesday and I've been informed that the bags still haven't arrived. The excuse is this is not uncommon. What?!! The bags have to go through customs again. What?!! Maybe they put the bags up in a hotel and that's why they have to go through Customs again. The airline is TRASH.

The experience was horrible. The staff are extremely rude. My luggage never arrived to my destination until the night I was going back home. Then I had to pay $78 to bring back a luggage that I never received. No one knows anything and they are not willing to help you either. Horrible customer service. First and last time flying with them for sure.

So never ever cancel your flight with this terrible, shady company. They will not give you a refund or credit unless you buy their The works package. If you in good faith cancel to get any credit as the majority of airlines do, they will not give you a credit. They only give you the option to cancel from their app or website, THERE IS NO CUSTOMER SERVICE NUMBER ON THEIR EMAILS OR WEBSITE OR APP, on their website in manage booking there is only one button, cancel or modify, if you click on it, it will automatic cancel your reservation.

In case you haven't heard, DO NOT book any flights with Frontier Airlines. You will end up wasting countless hours of your time and lots of money. I've spent many, many hours trying to change a reservation (which was originally booked for me by a family member). Despite claims on the Frontier website making it appear as though it is easy to change a reservation, it is NOT. I ended up accidentally canceling the reservation because the pop-up window did not offer the option to change it.

I thought a was getting value for money. I went to check in online night before flight. I knew I was going to pay for bag and $77 was a bit much but there was $51.38 airline which no live support to answer. I would not wish my experience on my worst enemy. I could not upgrade bag through app at airport or check in, I could not remove extra weight to personal item, I could not take extra weight and pay for carryon. I paid $244 in fees while my flight cost $238. NEVER FLY THIS AIRLINE, LET'S PUT THEM OUT OF BIZ. I TRULY HATE FRONTIER AND I DON'T HATE ANYONE UNTIL NOW.

I can't believe this company is still in business. They are the biggest corporate scam. I witnessed them kick off 3 young men from an oversold flight after they were already seated on the plane. They were not apologetic at all. They refused to offer anything more than a red eye flight the following day. I stepped in to talk to the boys to inform them off their rights. I did not speak directly to the customer service employee, but she was furious that I was helping these young men receive fair treatment that the boys were eligible for under the LAW! Another employee let me know that this is their policy.

I wanted to share our recent experience with Frontier Airlines, which unfortunately left us deeply dissatisfied with their customer service and handling of the situation. My sister and I had a flight from SFO to LAS, and despite the plane being late, we were eager to board and reach our destination. However, upon reaching the gate and after having our tickets scanned, we were pulled aside by a Frontier employee who insisted on checking our backpacks, even though they met all the requirements. It was evident that the employees at that particular gate were frustrated, and this seemed to affect their treatment towards us and other passengers.

I purchased a ticket for my daughter to come to Tampa and spend some time with us. The flight was scheduled to departure at 8:54 pm. The screen at the airport showed delayed and later cancelled and later delayed again. For more than 2 hrs no one was there to explain. No notification was sent to anyone. At 10pm nobody knew was going to happen. Finally around 11pm my daughter board the plane and arrived to Tampa at 2:26am. This was a BAD experience. I almost purchased another ticket with another airlines because it was stressful to know that my daughter was there waiting for a long time without knowing what's going to happened. Will not use again.

Don’t be fooled by the low fares - they continue to charge you throughout your trip for EVERYTHING! Pay for a carry on, checked bags, etc. I arrive 90 mins early for my domestic flight from MIA to PHX. Their app has been down since the night before so I was unable to check in online. 2 very disinterested employees were checking people in and there was at least 100 people in line. I waited over an hour to get checked in, they then charged me $25 for “assisted” check in (even though there was no other option). Then I got to my gate and the flight had already left. Went back to the check in counter and waited another HOUR to be told it was my fault for not arriving 3 hours early and they couldn’t get me on another flight until the next day and wanted $100 re-booking fee. Hard pass. I booked on United and told them to shove it. I will never fly with them again as long as I live and breathe! Rude people from start to finish on top of everything else!!

The absolute worst airline besides Spirit, paid Nearly 800.00 for checked Bags, no charger ports on the plane nor in their customer terminal, customer service is extremely poor. At the time of check in, the clerks went missing for 15 minutes as the line wrapped around and extended outside the door. My advice pay more money to fly and enjoy the experience! Terrible!

I did not fly yet. First, they do a bait and switch with their pricing. I booked the flight anyway. I get an email stating my flight time has changed and now would get me in the following day. That doesn't work for me. I followed the prompts in the email to get a refund. That part was easy. I took a screen shot of the confirmation. It stated I would get an email too. Two days later I get the same email with the flight change. I again, follow the prompts. I screen shot the confirmation and told I will get an email.

Absolutely ridiculous airline, if you read this do NOT use them. Pay extra and fly. This company has no gates anywhere on airports. Number two after you land you will be waiting an hr to get out of plane because they don't have gates, charges for baggage. Not even provide a glass of water without pay and cancelation without given reason, never fly Frontier.

This company is racist, rude, and the computer system is set up to screw you out of money. They let kids kick your seats and flight crew does NOTHING, not even talking to the parents. If you have have your ticket on your phone it disappears before you board the plane, therefore you need a boarding pass which they charge 50 bucks for, then they don't charge the people of color but if you're ** you pay, then when you ask them why they tell you, "It's None of your business." They have set up their online services to get more money from you.

I have never flown Frontier Airlines before and will never fly them again. The Unbelievable Usurious upcharges were Disgusting. My husband and I ended up paying close to $500.00 for 2 checked bags and 1 carryon bag for a roundtrip vacation. They charge $20.00 for desk agent assistance. They charge $12.00 for a printed boarding pass. They charge for a couple that booked a flight together to sit together. The rope-A-Dope method for the upcharge for seating is that they seat you separately, or you can pay more money to sit together even though their flights aren't completely booked. They charge for any/all beverages and snacks on their flights. They changed both our flights departure and return flight times over 4 times. If you can help it, Never Fly this Airline!

On 10 Jul 2023 on my return trip (Flt 96 SDQ-SJU) from a weekend family wedding at Dom. Republic my checked luggage was lost after it being personally check in at the counter and received by a Frontier agent at SDQ. The checked suitcase was check under my in law who was part of our traveling party (3) assisting a family wedding. All of our wedding and dressing attires were in this bag. Most items hold a high sentimental value aside from the incur cost of the items purchased to assist our family event. To this date we have not received any news after a file claim (**) as to the whereabouts of our belongings or status of the same.

Flight from San Diego was 4 hours late leaving, with an update notice at the gate delaying in 1 hour increments at the gate. 2 checked bags were lost & not informed about retrieving for 2 days. Had to buy clothes & hygiene items to replace what was in the luggage. On return flight we checked the bags then at t.s.a the barcode did not work, so returned to Frontier counter to get that fixed which made us miss the flight but they sent our bags without us. There was still 45 minutes before the flight was to leave but no -employee helped remedy the situation they caused. I submitted complaint to get reimbursed for their errors but have received any confirmation on reimbursement.

Told 40.96 but charged 99 to cancel my flight on July 11 2023. I contacted them to no availability. No contact number in case of an emergency or error on their behalf. I showed screenshot proof but am told nothing will be fixed for 7 days.

DO NOT! The worse experience of my life!!! I purchased a ticket from ATL to Trenton NJ and guess where I landed and wasn't given any option on how to get home. (Philadelphia). The crew has no idea what is going on. I don't believe they require much to get a job at this airline. Oh and it gets worse. NO one to talk to other than a chat... The flight crew was horrible. There was one lady who was so nasty talking to the passengers. OMG. Never.

Please don't waste your time AND money! Frontier Airlines has, by far, the worst customer service, booking, and flight experience. Frontier is deceiving customers with low upfront flight rates... But by the time you pay the outrageous fees for seats and luggage etc, you could have purchased a cheaper ticket on a reputable airline, like Delta or American with no hassle. And there is NO customer service representative you can speak to regarding a concern or dispute. Get ready to spend weeks (or in my case, a month) going back and forth between emails and online chats, usually with no resolution. I do not understand how Frontier is able to continue to operate with such UNETHICAL business practices without being held accountable by some federal agency.

I purchased the Go Wild Pass on May 8th for $499 and it's very clear that this is a smoke screen false advertising deceptive strategy to force customers to pay for the annual subscription while limiting the go wild passes that are available when members try to travel only to push them to paying for standard and discount den rates. My experience has been a very frustrating and time-consuming headache because of the false advertising practices. After multiple attempts to locate flights in multiple cities at different dates using the instructions given to me at the time of purchasing the offer, I still have problems even to this day successfully completing flight bookings because flights are ALWAYS unavailable.

Another flight cancelled by Frontier Airline: 7:20 am flight Miami to Denver on 7/10/23. Terrible management of the issue. I was eventually told that the aircraft had not come to Miami. The attendants did not know where the aircraft was originating from. I received an email advising of the cancellation about 1 hour before departure. For sure this information could have been given way earlier and avoid me the aggravation of a very early departure from home and unnecessary Uber ride cost. Frontier had only one agent to deal with rebooking and you tell from his demeanor that he couldn't care less. It took me an hour to eventually arrive at the counter. That clerk was only telling customers that we had to go online to cancel or rebook and that he could not do anything to help with rebooking, refund or transfer to another airline. Why there was no announcement is beyond understanding.

I totally agree with the previous comments about the extra charges. I was charged an additional 670 for bags. I joined the Den and I was charged 100 that I could not get back, and I was charged for bags on the app and then charged at the airports. Frontier Airlines stole from me.

I am so disappointed with this airline. My husband and I saved up for a flight for my best friend's wedding and baggage was an extra $300! I tried reaching out to someone 3 times and I never got a response until I finally got someone on the chat. They have the absolute highest bag prices that are straight up unaffordable to someone who is purchasing a cheap flight in the first place. They offered no solution and I will never fly with them ever again.

This is the worst airline ever. I joined discount den $99 on their site and used once at the airport nearby. Then they discontinued all flights from that airport. I asked for a refund even a partial and they refused. Stay away from this airline.

Frontier Airlines is the worst airline I have ever traveled on. I swear they could give me a free flight and I won't take it. I paid $175 for 2 tickets from PHL to MIA and $400 for the bag fees. And for the return flight on AA it was $186 plus $80 for the bags on a MUCH BETTER airline. Folks do your homework before you book.

The price is the service that you get, keep in Mind the worst airline in customer services. We never got confirmation that our flight change from 3 am to 9 pm so we lose one entire day of vacations plus the flight did not go out at 9 on like it supposed to. We left a 11 pm one day of Hotel lose plus bad communication.They charge you for everything and the services is nasty of all the crew. I will never fly with them again, very disorganized and misleading information, not order or customer service. Honestly, I will give them 0 stars but unfortunately, 1 star is the less you can put!

I purchased Frontier Gowild pass for $599.00 but I was never able to use it. You can only use the pass within 24 hrs before the day of your travel and when it is time to book the ticket It tells you the pass is not available. I took few screenshots of non availability at different times as a proof. Beware of this pass as it is trap to spend money on something that you cannot use.

Do not buy a ticket with Frontier!!! I and everyone that I know has had issues with this fraudulent airline. Most recently June 28, 2023, I sent my son to Atlanta from Portland Maine with a short layover in Durham. From the start the flight became delayed almost making them miss their connection at RDU but they made it by the skin of their teeth. But Frontier has LOST THEIR LUGGAGE. You can't speak with anyone, and they don't care. Logically the luggage probably got left at RDU but there is no one to ask?? You can only file a claim online of chat which is crap. WHY IS THIS FAKE AIRLINE STILL IN OPERATION???? My son and his girlfriend had bought brand new clothes for their trip, and all gone with nothing to wear. For business, leisure or whatever it would be a mistake booking a flight with these clowns. DON'T DO IT UNLESS YOU WANT TO DEAL WITH THE HEADACHE.

I am writing to express my extreme dissatisfaction and frustration with the Frontier Summer Go Wild pass, which I recently purchased in good faith. It is with the utmost disappointment that I bring to your attention the sheer unavailability of flights for the utilization with this pass, rendering it effectively worthless. This has not only wasted my time and money but also tarnished my perception of Frontier Airlines as a reliable and customer-oriented airline. Despite the enticing proposition of enjoying flights for a mere $0.01 each, I have found that almost every flight that I attempt to book using the Go Wild pass is inexplicably marked as "not available." This flagrant lack of availability stands in stark contrast to the same flights being readily accessible for regular purchase. The fact that the flights I am interested in are supposedly accessible under normal circumstances only deepens my exasperation.

I traveled from Denver to DFW today on Frontier Airlines. The gate agent was very rude and inconsistent in her practices. When it was time to board, they announced that all carry on bags must fit in the personal items bins. I wasn't concerned because I had traveled from DFW to Denver 3 days before with no issues. I was in Zone 4 for boarding. I placed my bag in the bin and it didn't fit because I had it turned the wrong way. This rude, rude, rude gate agent said stand to the side. I am baffled at this moment because I didn't have an issue when I traveled to Denver. I told her my bag fits the description and dimensions for personal carry without a charge. She demanded that it didn't fit. I said it does fit. She said I needed to pay $99.00 and the flight is getting ready to leave. At this point it was my word against hers and I needed to get on the flight with my family. I paid the $99.00 so I could board the plane.

The worst airline of all time. Avoid at all costs. Nobody that works here should have a job. Nobody has qualifications and it shows in their customer service and way they run their flights. Russian roulette whether flight actually leaves or not. Better off driving - save yourself the aggravation. Worst people and airline of all time. Don’t fly Frontier.

I had a late flight leaving Detroit at 10:47 PM on Monday and getting back to Atlanta at 12:00 AM on Tuesday. The flight was pushed back twice and finally cancelled at the last minute. What made it so bad was that all flights were booked up until Wednesday night at 10:47. This would have left me stranded in Detroit for almost two more days. I decided that the best option would have been to get a rental car and drive to Atlanta and drop the car at the airport so I could arrive in Atlanta around noon time. That cost me 170.00 plus 86.00 in gas.

First, our flight was pushed back two times and there was no app update or no information. Well, it finally comes time to board myself and my two daughters were told we did not have a seat. I had actually taken a picture of our seats to show them but no, I was rudely told to go stand in line and that I did not have a seat. I waited in line for almost an hour. The Frontier staff in San Juan Puerto Rico was very apathetic and showed no compassion.

Never in my entire existence have I EVER felt the need to write a bad review. Frontier Airlines is the WORST airline I have ever experienced. Not only did they charge $65 for a CARRY ON bag which most airlines let you bring for free, but BOTH my Frontier flights were delayed over an hour. Also I purchased both mine & my mom's tickets together at the same time, yet when we checked in for our flight (which was also at the exact same time) we were seated SEPARATELY. They also CHARGE for the same drinks & snacks most other airlines give for FREE. The ONLY good thing I can say about frontier is that the staff was friendly. That’s IT. Never again. I’d rather pay hundreds of dollars more for a different airline than EVER fly frontier again.

How can this airline still be in business? This week we have had 4 flights delayed and 2 cancelled. Stood in line 10 hours (5 in Las Vegas and 5 in Denver to get rebooked). Stranded in Las Vegas for over 24 hours (with no compensation) and 36 hours in Denver. The employees are very rude and no trained, make rude comments and are not helpful. No phone number to call, only a no functioning chat line which I have tried over 20 times during the week and never got to chat yet. 2 flights we were boarded and taken back off (one rebounded on another plane and the other cancelled). How safe is this airline?

Our flight was changed to a 5:45 am flight. It was canceled as we arrived at the airport at 3:30 am. Now we are missing my grandpa's 100th b-day party we have been planning for a year. I am devastated.

We were trying to fly out to a family vacation. Our distance from the airport meant we had to leave by 6:00 AM to make it to the airport on time. At 5:48 AM, we were notified via text message that the flight was cancelled. No, explanation, no apology, no offer to assist in any way. Just a notification that we could claim a refund or travel credit. I still don't know what to tell my two year old that was excited for his first plane ride that we won't be going till later. Of course, the time I took off work will go to waste and forget about seeing those non-refundable fees again. Of course the pricing scheme is a joke as always in these budget airlines. Free carry on's? Nope. Bags? 40 lbs max. Modify a trip? Modify your expectations. Thanks, Frontier. Won't make that mistake again.