Frontier Airlines Reviews

The experience was horrible. My flight from Syracuse to Orlando was canceled with the excuse of the weather however the rest of the airlines there were working. I ended up paying $265 for a last minute ticket with Delta. Two weeks ago I also had a bad experience with Frontier. A flight from San Juan to Orlando with connection in Atlanta was delayed for three hours in San Juan and four hours and a half in Atlanta. Frontier just keep giving excuses to avoid giving compensation and vouchers for their horrible service. Please don’t use this airline. At the end you will be paying more.

After writing my review for the bad experience back in January and putting a claim through Consumer Affairs they sent me an email stating I will get a refund for the flight they cancelled. A week later I did get a check with the total amount of our expenses for the flight we had to book on another airline which was way more expensive than the original price with them. Thank you Frontier and Consumer Affairs. Am happy with the outcome.

Bought a membership to Frontier's Discount Den and a flight. Cancelled both within 8 hours and the flight cancellation was honored but the Discount Den membership was not cancelled. Fraudulent because the Discount Den cancel membership button even asked for confirmation. We're out the $99, the website only shows "Reactivate Membership" and after a heated argument with customer support supervisors, they now say that cancellation is not allowed.

After flight canceled then got the lady two seats on a later flight, that flight was delayed and delayed again. Finally boarded and after 45 minutes of waiting on the tarmac my son's 22 year old girlfriend got up and went to use the bathroom. When she came out the stewardess said she looked pale and asked if she needed a paramedic. She said "WHAT? No!" Side stepped the stewardess and sat back down in her row 8 seat. Within minutes a customer service person entered the plane and instructed my son AND his girlfriend to gather their belongings as the were being involuntarily removed from the flight because a mask wearing young girl looked pale in the stewardess 'opinion.

We flew NYC to Cancun and back with Frontier. Dec 2021/Jan2022. Both legs were late by more than 2 hours. NYC to Cancun, the "ground staff" took 2 hours to load the luggage. Cancun to NYC, the "ground staff" was understaffed and took 2 hours to check people into the flight, imagine what a 2 hour long queue for 4 flights look like in Cancun airport!

My family flew Frontier from Chicago to Las Vegas during the holidays. Then the wave of Omicron swept the nation and while that is totally acceptable to cancel a flight for that reason, what the airline did next was not acceptable. After notifying us of the cancelation they did not honor the fine print on their ticket/website. They did not help us to find another flight, they did not help us with refunds either. We were stranded and forced to find flights on other airlines, lodging, food and lost 2 days wages. It has been a week since and NO REFUNDS! Frontier is a billion dollar company and a few hundred dollars in a refund should not be taking this long. Please select another airline in your future - American is an excellent choice with an app that has free movies to watch during your flight plus free drinks, nuts and cookies.

Booked a trip through Expedia for tickets to a Frontier Flight and I ended up getting covid. Keep in mind I bought insurance for this purpose. Because I bought economy tickets they gave me a credit to use in 3 months and charged me a fee of $49. For other words, if I don’t fly with them I lose all my money. Not flying with them ever again. Losing all my money but I refuse to fly with them. Too bad since I take a lot of trips to see my in-laws. They will never receive a dime from me ever again.

Very Disappointed with the options available for military service members. I was unable to check in online because I had one carry on bag. When I tried to do this online, I could not opt for military free carry on bag that I read Frontier offered. I am a student and finished my final and came to the airport immediately, 30 minutes early. There were NO attendants at the counter to help me. Additionally, I was unable to reach anyone by phone. This was going to be my first time flying frontier to go home to see my family for the holidays. I had quite possibly the worst experience in an airport that day and I felt as though Frontier airlines does not care, as no one reached out to even inform me that I missed the flight. Customer service was not helpful at all in attempts to resolve the experience.

Ridiculous how I was promised a 4-6 hours call back and no one bother to call me. I had a flight for the next day and the agent said if I didn’t pay for the changes they would forfeit my paid fares. I was coerced to pay before knowing the management decision on my Covid case. Deplorable.

Avoid Frontier Airlines by all means. I flew from New York LGA to Tampa yesterday. Flight attendant was very rude. The check in was a mess, the wait to collect luggage was over an hour. Moreover, my checked in Luggage was damaged, there was no agent to claim. Tried to follow the steps to fill the form online, that the agent told after over an hour wait, no way to get to the form to submit the claim for compensation. It end up with "This site cannot be reached" no matter what browser I used. Called again, and after an hour wait, the web support agent all she told me try different browsers. I give this Frontier a big Zero and total failure. First and last time to fly Frontier.

Paid for carry on and check in bags, and on my return flight was charged again for carry on. Like I would of left my carry on at my vacation destination..?? Then mistakes on my boarding pass even!!. Just rude to my son and I, and no regard to care about anything it seemed. Will NOT be flying with them again!!

I bought a ticket from Philadelphia to Charlotte NC. I bought by mistake from Trenton NJ. This ticket was bought though an agent. I called the agent within 24 hrs of the purchase. I also called Frontier not within 24 hrs because I didn't know I need to call Frontier beside calling the agent. Frontier refused to refund me the money.

Worst customer service ever. Prices to cancel is $79. Even if you try to change your flight same price $79. What a joke. If you can avoid booking/flying with this airline you will be doing yourself a huge favor.

They canceled my reservation at the very last minute and the alternative flight offered was twice the time of What I bought. Totally unprofessional when I called to speak to a representative. Do Not have any dealings with this company. They’re irresponsible.

I booked 6 tickets from NY to FL, an hour later I went on the website to cancel. Cancellation appeared $0 for flight date >7 day which it was. User interface is completely misleading and did not show that I owed any fees until I finished the transaction. I was charged for all the 6 tickets. If I knew, I would at least reconsidered traveling. Their customer service sucks and their policy is greedy, misleading and deceptive. I will never book with this airline after this interaction.

I will like to known flight f9 110 to sju time 1:25, I was charge seventy nine dollars (79.00) for a small duffel bag and others had small suitcases and wasn't charge. When I took my suitcase they never said I can't carry that into the plane. Size 19" long.

Was leaving Orlando to go to Chicago to bury my Dad. Flight was not announced it was leaving & the flight left before it was supposed to! I will never take this airline ever again! Buyer beware! Pay more for better service!

In flight 2135 from Dallas, Texas to Newark, NJ there were foreign people drinking and drunk the whole flight, yelling, extremely loud and staff members had no intentions in stopping them. Definitely I don’t recommend this company!

Just flew Frontier with my boys 3 days ago from BWI to ONT with $64 for each checked bag, $64 for each carry on, no complimentary food or beverage, and seats don't recline. Airline is a sham. Save your money and choose a different airline.

I recently flew Frontier Airlines from Baltimore to Seattle and back. The experience was absolutely terrible for the following reasons:

I called to inquire about a price rebate as fares had dropped considerably. Was told not possible but could be refunded, then told could not be refunded as is out of 24 hour booking window. I asked to speak with manager, manager unable to help, was told her manager would contact me in 24-48 hours. I explicitly stated no changes were to be made to my tickets which they agreed. I received a voicemail on Thanksgiving night from Frontier saying they could help me, and my refund was 1887. I went online, they canceled my flight without speaking to me, charged me a cancellation fee. I’ve called them 3x to try to get the flight reinstate which they will not do. I can rebook but it will cost me an additional 600 dollars. As soon as I ask the manager if it is their policy to make changes while charging a fee without speaking to the customer first, they hang up on me.

This has been my second abysmal experience at the Austin south terminal with Frontier. We were at the front desk a little over an hour prior to our flight. The lady was extremely rude and sent us to security with our bags that were supposed to be checked saying they would take them at the gate. Security told us that we would have to check the bags at the gate. There has been no frontier representative here for the last 45 minutes. Customer service has been entirely unhelpful. Will never fly with frontier again.

Every time I try to use this airline it is a huge disappointment. They are trying to be an airline but really should consider another business. It is a shame they cannot get this right. Feeling sorry for the people who work there because management is not getting this right.

This is the absolute worst airline I have ever had the misfortune of using. We flew from MI to WA and it was a horrible experience. First the extremely rude person at the ticket counter informed me that my small carry on bag was not paid for. I told her it fits in overhead bin. She said, "Well since you didn’t pay for that at time of booking you now owe $65. "I was taken aback because every time I have ever flown this same small bag was not an issue. She was so rude. We ended up having to come up with $135 for my husband and I to board the plane with 2 small bags. She threatened my husband and I that if we were upset we may be kicked out of the airport. Then the flight was so uncomfortable with no movement seats, a few screaming kids and not even a small glass of water. The water was $3.25 for a bottle. The people were rude and I just had the worst flight ever. Do not choose this airline.

It gets worse. One of the staff members for Frontier was on flight was extremely sick. The attendant was breaking out from the very start as I saw him sweating. This same attendant then had an emergency oxygen tank rushed to him and the flight asked if there was a nurse or doctor on plane. You would think a flight carrier that was so aggressive about a mask policy would screen their own employees better. This attendant made all of our lives at risk according to cdc guidelines and the carriers guidelines. He kept his mask off the whole flight. The medical staff that rushed on the plane when landing all had their masks improper with the nose not covered. The flight attendant that treated my wife and newborn baby like criminals had 0 to say to the medical staff that exposed us to not having their masks on.

They changed our departure gate at the last minute and they didn’t inform us. We ended missing our flight and they refused to refund us even though it was their fault. They were also nasty and disrespectful at the airport.

Updated on 12/19/2021: Frontier Airlines lost our luggage and it was never found. Only reimbursed us HALF of the $2000 it will cost to replace the items THEY lost. When I encouraged others with similar complaints on social media to also file complaints with the Colorado Attorney General and FAA they blocked me from commenting and deleted all my comments. They are clearly trying to hide their dishonest conduct.

We traveled from Puerto Rico to Orlando, Florida. The fight was very pleasant and the flight attendants were very nice. I was surprised they had vegan options. And the hot chocolate was super delicious! Thank you, Frontier for a great travel experience.

I flew Frontier for the first time Saturday 10/30/21. They misplaced my luggage which has my medication. I filed a claim before leaving the airport and was promised a delivery 10/31 at noon. It is 11/1/21 and I still do not have my luggage. I called several times and I still do not have my stuff. I came to a different state with the clothes I had on and a book bag. It has been 2 days out of my short vacation. I would rather pay more money to fly a different airline than use them again!

This airline is terrible. The unprofessionalism of the Frontier Airlines goes beyond normal standards of a bottom-rate airline. There are no refunds even if there is no service and you don't fly to your destination. The customer service is terrible and don't offer value. They display a good price for a flight reservation however that is very misleading and not worth your flight experience.

Using Frontier Airline’s website is a nightmare. It’s so primitive vs the competition. Today I waste an hour trying to book online and each time the process failed when it came to the payment. Back to step one. Then I tried calling and the Voice recognition system is even worse. You’re not allowed to ask to speak to a representative. The system doesn’t allow that AND they charge you $25 to book this way. You have to go through multiple steps to pick one way vs RT, origin airport, destination, dates and the flight times. I gave up. How can I use my 100,000 air miles when I can’t book? Must be a trick in there.

Had a flight delayed and in result I wasn’t going to catch my second flight. All they did was a half refund. It looks cheap but believe me they’re gonna charge you double the amount they show in advertisement, and if it get delayed or canceled they will do absolutely nothing. I lost my job interview in result of this.

Never again will I fly with Frontier! They are all rude, unprofessional and simply trash! They overbook and charge seats and in the end you lose your seat. Oh well!! We ended up having to take a Greyhound which took two days to get home and we missed work!! Not to mention we had to purchase bus tickets losing out money!! I don’t know how they are still in business. Save your money and your time cause they are TRASH! Oh and check in 24 hours is a joke!!! Thanks for the inconvenience! Definitely going Southwest next time!

Horrible experience. Never again I will pay more. ** company changing the flights from direct to many stops. They don't give you a refund. I just lost $300 because of their ** policies. They gave me a future credit and like I said I will never ever flight of the company. I hope for other people to have a better experience than me.

I Arrived 2 hours early to LaGuardia Airport heading to Atlanta Georgia, 2 1/2 hours waiting on line to check my bag. No one was behind the ticket counter... Well Frontier Airlines delayed the flight 2x on the way so I spent approx. 7 hours waiting in the airport and coming back it was delayed, then canceled. Not bad right? Well, It gets better. I got nickel and dimed for every little thing from the flight, bags, etc. Spent over $500.00 altogether for this so called cheap flight. Oh, it really gets good now, Called customer service. Nope, no help there. They didn't give one at all. Frontier Airlines has definitely lost my business. I promise to tell everyone I know. So, If you want a better experience and actually get to and from your destination without a bunch of nonsense think really hard about making them your choice of travel. You will regret it!!!!

Flight was delayed This morning and and I was told due weather? Hmm. I told them don't lie to me about due to weather, weather is beautiful and then they said due to air traffic control. What the **. Never heard of that and couldn't leave out till tomorrow getting home late Sunday. Every other airline was leaving out even the one going to the same destination which is Atlanta but theirs wasn't canceled so what you mean due to air traffic control. They will not give a refund or any incentive so I had to pay $289 on Delta to fly back home this morning to Atlanta that Frontier had canceled for no reason. WILL NEVER FLY FRONTIER AGAIN NO MATTER HOW CHEAP IT IS.

Purchased the flight couple months in advance, when it came time to check in I had to pay $30 more per seat than I already paid each way. Then $55 for a carryon like a backpack. And of course another $55 for my check in bag each way. SCAMMMM.

Rude employees, unprofessional and unwilling to provide proper customer service. Never flying Frontier Airlines again. They took over $300 dollars in one day. They take their time and waste your time and money, We the customers get the other end of the stick.

My mom was to come home to Denver from Sacramento for a funeral, went through ticketing ok, security ok, got on plane in my seat and buckled when an employee comes and asks me to get off the plane no explanation on why. The ticket counter Gonzolaz was rude and wouldn't provide her a reason why or the incident report explaining what was wrong. I called customer service and there were no notes on to why my mom wasn't on the plane. Big inconvenience for her and my family after the death of relative. So had to go to Southwest Airlines where they were very polite and helpful on accommodating to her needs in time of mourning and got her on their next flight out. Frontier didn't offer a refund just flier miles to use within 1 year. We just want money back. We will never fly Frontier and we will share our experience with others and let them also know how poorly my mom was treated in Sacramento's airport by the staff. Use caution when flying Frontier Airlines.

We flew frontier from Boston to Orlando on July 16th. When we arrived we noticed that our stroller was not on the treadmill. We filed a claim and were told the stroller would be shipped on the next flight and delivered to our hotel room. However, that never happened. We spent weeks chasing them and never got a clear answer until August 31st when we were offered $75 for the stroller. The stroller cost us $250, but they said they would have to apply depreciation. This is very frustrating. Claim#: **.

Do not fly with Frontier Airlines. They have the worst customer service. I had items stolen out of my checked baggage and Frontier said unfortunately they can not do anything about that but give me a $25 credit for a future flight. I had felt so disrespected and invasion of privacy knowing that someone can go through my luggage and take what they want with no consequences.

They took money out of my bank account with no notice or explanation and then when I tried to get it back they said they don’t have to give it back. They are crooks and should be out of business. Do yourself a favor and fly with anyone else you can find.

I'm not a complainer, but this experience I got, I do not wish upon anyone. Therefore, I'm sharing the story. Both ways to and from West Palm Beach horrible experience with Frontier. Delay from Trenton NJ to West Palm Beach FL was 5 hours (meaning we spent 7 hours at the Trenton Airport). Due to this delay, I couldn't get the rental car since everything was closed at the Florida Airport (my money lost already). Needed to take Uber and come back next day taking Uber again (additional money) to rent the car. One day of my vacation lost as well. On the way back they cancelled our flight. I called them only to be confirmed by them 3 times that this fight is unfortunately cancelled and they can offer me the flight in 4 days (haha what a good joke). Of course, I could not wait 4 days and who would pay for that? Instead of planned dinner I had to sit on the phone and then look for possible way out from FL.

We booked a roundtrip flight from Buffalo, NY to Myrtle Beach, SC in July 2021 via Orbitz. Confirmed via email. Received many emails from Frontier regarding this trip. Successfully took the first flight in Sept 2021 without issue and got to Myrtle Beach. The day before we were leaving I attempted to check in for the return flight and was not able to with a message advising to contact the airline. I searched online and eventually found a number to call, and after an extensive hold time I spoke to someone who advised that my flight had been canceled and I wasn't notified because they didn't have my email address. Again, I have received many emails from frontier regarding this trip.

Best flying experience. I requested help and they came through in every way over and beyond what was expected. From departure to arrival they were helping me, as I am a 75 year old female flying alone with walking problems. I will use Frontier for any future traveling.

I bought a flight to Texas. Due to me being sick I could not make the flight. I have them a call 3 weeks later to get a refund or a flight. I got denied from them. They told me it was a no show flight. At this point Frontier is the worst airline to ever flight in the US. I will tell people to stay away from this airline. They are thieves. They took my $337.00. Never flight through this airline again. They charge you for everything. Is just a bad airline. Please stay away from these thieves. I will have a army of people leaving a bad review on this airline. Thieves Airline. That should be their name.

VERY TERRIBLE EXPERIENCE!!! DO NOT FLY FRONTIER!!! We boarded Frontier flight 242 on 9/3/2021 from Denver to Houston and they kept us in the plane for over 2 hours because they were servicing the plane. To eventually ask us to deplane and enter a different plane. After we entered the second plane and they closed the cabin ready to depart, they started servicing the second plane for over 1 hour again before we eventually departed. We were supposed to get to Houston by 11 AM but never got there until after 4 PM. This is so terrible and the flight attendants were all rude saying we should feel free to find another flight if we like but they won’t be bringing out our checked bag and if we depart the plane we cannot be allowed back in.

I was traveling from traveling from Atlanta to Denver on June 29. Flight F9 421. When I arrived in Denver, my baggage was damaged. I filed a claim only to be rejected. They told me that I have to file within 4 hours of flight departure and rejected my claim.

My suitcase was 12lbs over and was charged $75. What a rip off. Then at the gate an elderly couple had been charged a $100, after looking at the carry-on, it would have easily fit under the seat. Do yourself a favor, do not use Frontier.

On Friday 20 Aug 21, I flew with Frontier Airlines from ELP to LAS. We were suppose to depart at 10:05pm on Friday, arriving into LAS on/around 10:30 pm. Unfortunately, we didn't even start boarding till about 10:15 pm and departed around 10:40 pm. We arrived into LAS around 11:05 pm. This where the experience got even worse! The flight attendant advised our baggage pick up would be at carrousel 23 (He never mentioned we should find our way to Terminal 3, instead most of us on the flight arrived at Terminal 1 baggage claim).

If you are flying with Young kids Frontier is not the flight to get on. They don't sit kids by their parents. My 2 year old was seated 3 rows behind me. My 7 year old seated in the back of the plane while they seated me in the middle. I would never give them another penny. DO NOT FLY FRONTIER WITH YOUNG CHILDREN!

Absolute worst experience I’ve had flying to the point I’d be willing to go back and pay double for Delta. Customer service is horrible especially LISA in Denver. I’ve had 2 flights delayed because of mechanical issues. TOTALLY UNACCEPTABLE.

I had 2 vouchers from 2020 travel that was not possible to use due to COVID. I didn't realize that one expired before the other and when I did I contacted them for an extension. It was 8 days after the date and they won't refund or extend. Under normal circumstances I would understand being so rigid, but COVID is still going on and I think they should be more flexible because of it. So I paid them over $300 and got zero in return, seems criminal to me.

Never have I been so disrespected by an airline. I booked last minute with Frontier after having a Spirit Airlines flight cancel on me. Frontier's front desk agents and phone operators have been rude and unhelpful. My flights with Frontier also became delayed and cancelled, resulting in delays at the airport running over 24 hours! I was informed that I would be receiving a refund and/or flight vouchers for the trouble I went through. However, it appears Frontier will no longer honor or follow through with any reconciliation originally promised. While the expense of the flight is only a couple hundred dollars and means nothing, I would expect to be treated better after being stranded at the airport for over 24 hours. Spirit at least apologized, refunded and provided flight vouchers as an apology for their cancelled flight. Frontier was a last minute booking, I now know to never fly Frontier again.

Arrived 2.5 hours before the flight. The check in agents didn't arrive until 1 hour and 15 minutes prior to the flight leaving about 200 people waiting in line. They didn't delay the plane until after the departure time came and went. Then they boarded the plane even before they loaded the baggage onto the plane so we had to sit in a hot plane for 90 minutes with no details as to what was going on. Throughout this entire process, we received little or no updates. This is the fourth set of flights I have taken with Frontier and we have had a bad customer service experience with them. I can honestly say I will never fly with them again unless there are no other possible options. I do Not recommend you use Frontier even if they have a great price.

Flying Frontier Airlines is like ordering raw oysters at Ruby Tuesday. You know it’s a bad idea but you’re just hoping to get lucky that one time that the oysters happen to be less than a week old. Unfortunately, chances are those oysters will make you irregular at best and send you to the doctor at worst. Frontier Airlines is the bottom of the airline travel barrel. Yes the price at first glance is cheaper than every other airline, however, once they charge you for every bag, carry on, WiFi, seat upgrade etc the price is only a tiny bit better. Where it really hurts is when you get stuck on the plane for over an hour while you watch Spirit Airlines planes take off before you. It makes you rethink your decision to save a few dollars to instead pay extra and enjoy the modern amenities of a power outlet/table tray bigger than the finger nail on your thumb.

This rating is 0!!! This airline is the worst I’ve ever seen-do not fly Frontier! If you can pay a few more $ to fly another airlines, do it!!! Our flight was delayed for over 4 hours and not one person within that time frame explained a reason why! For over an hour no one was at the podium to service anyone! Also, they charge ridiculous bag fees-$65 I was charged for a 36 lb bag! Disgusting-no other airline charges fees that high! And to top it off, you want to charge flyers for a soda and snack which is complimentary on every other airline! The pilot was not good and flew the whole trip through clouds so we hit turbulence the entire way! You think he would know to fly above or below! And to add salt to injury, they only gave a lousy $50 credit for all the inconvenience and delays!! I repeat....do not fly this crooked **, unprofessional, cheap airline!!! They need to shut it down!!!

My experience on Frontier Airlines was horrible. They had us wait here for hours without refueling or knowing what they doing at worst Airline domestically. No proper communication with tower. How does waiting here without food or soft drinks just waiting on a plane.

Canceled our flight last moment and refused to assist us finding a solution. The counter manager was nasty and rude. The worst airline period!!!! We have 5 kids and planned our vacation for months. They just ruined our vacation.

I never write reviews because I always feel too guilty BUT this experience I had was horrible. First of all, I never got my confirmation code. I got charged but I didn't even know if I even had reservation, so I called the customer service line. NOW this was a whole other experience. I have worked customer service so I also hate being a rude customer and I am always polite and understanding to the person on the other side. However, I called 8 times and each time I was put into contact with a representative, I was hung up on mid-sentence. Eventually I had to resort to contacting them through social media and I finally was able to get a straight answer.

Frontier cancelled my wife's flight for no reason at the last second, stranding her at the airport with our newborn. They made her miss her connection home, offered no alternatives, simply shrugged and said they'd refund her money for the frontier flight only. NOT for the connections they made her miss, or all the expenses they burdened us with by cancelling. ​Absolutely disgusting and unforgivable behavior. No alternate flights offered home, just a callous "oh well too bad for you". Cost us hundreds in hotel expenses and new flight bookings, not to mention the extreme stress of doing all that while caring for a newborn. Still cannot believe the subhuman treatment they gave her, just awful. Will NEVER book with this airline again

They sourced out their customers service agents. I have called several times regarding a credit. I have been getting the runaround. The last agent I spoke with said that the supervisor I dealt with got fired because she made several mistakes on my booking. I'm not getting my refund because it was a no show but as of 03/23/2020 they modified their rules for no show and the agents aren't aware and refuse to do their research, they suck big time. I'm awaiting to hear from the corporate office. I already filed an incident report and that how I became aware of the new policy. She sent me to their site which that policy was last modified 01/06/2020. A disaster that all updates are not on their site.

I was drawn to Frontier because of the cheap flights (I just need to get from point A to point B), but it ended up costing me more. On the way to our honeymoon, our flight was delayed 5 hours with no explanation. That wasn't ideal, but it happens. Coming back from our honeymoon, Frontier cancelled our flight when we got to the airport with no explanation. They offered an amount for other airlines that wouldn't cover the cost of any flight, so we had to take their option of putting us on another Frontier flight the next day that (problems with that are explained below). We told the Frontier rep that Frontier needed to give us a place to spend the night since they messed us up. They gave us a piece of paper that said we would be refunded up to $150 for a hotel if we submitted the hotel reservation info on their website. The only place within that range was a cheap motel, but we went for it so we'd have a place to sleep.

This was the most uncomfortable, unprofessional, anxiety provoking flight I have ever taken. First of all, I did not realize it would be completely full. When I got my ticket and viewed my seat assignment, it showed a window next to my seat and looked like the middle seat would be empty. Then come to find out, I actually had the middle seat on both my flight from SLC as well as my flight from Denver to Seattle. My flight from Denver to Seattle is where most of my very negative experience occurred. I was in row 5, just behind first class. When I boarded, there was no room for my carry on in the overhead bin above my seat or the one closest to it.

I never had problems with Frontier until recent and it was enough to decide to never fly with them again. They changed my flight 4 times in the past 3-4 weeks. Then the very last one they decided to not have any flights going into my hometown that same day, only one day lay over. Ridiculous! They don't care what other reservations you have to modify or cancel on your trip..they only give you 2 options, cancel or refund/credit. So if you are booking with Frontier, you better make sure you are really flexible and be prepared to modify your rentals, rooms etc. Frontier is not on top of their **. NEVER AGAIN.

This was my first time flying with Frontier and it will be my last. First the flight was delayed for over 4 hours and after my luggage is missing. I’ve called them everyday for 8 days, I get no answer.

The scene at Las Vegas Airport on Sunday was actually jawdropping, people being delayed between 8-10 hours without any consideration or real answers, I purchased round trip tickets from Philadelphia to Las Vegas both overnight flights & nonstop, they were not cheap at over $600 before adding any luggage, The flight leaving out of Philadelphia Thursday night was delayed by about two hours but we did eventually get on the plane and make it into Las Vegas Friday morning 23 July 2021. Of course you do not get offered a glass of water or anything else unless you pay for it. Nevertheless we were flying home on Sunday night another overnight flight nonstop from Las Vegas to Philadelphia. On 25 July 2021 we arrived at the airport with plenty of time to spare and naturally we were given delays.

Hello my name is Betty **, it was a total shame that one of your Frontier Airlines ticket agents cancelled our flight for 2 min over, knowing that he had watched us in the line for over two hours at the Orlando airport, he shoved a piece of paper at my husband saying that our flight is canceled and he offered us no other flight or help or any other avenue in assistance then turned away from my husband and us. At that point my husband was now totally exhausted being in the line for so long nearly 2 hours, he is a 100% disabled Vietnam veteran. We arrived 3 hrs ahead of our flight, the little white slip of paper says you would appreciate our feedback. Well here it is, train your tickets agents better and I would sincerely appreciate a total refund. We had to be out another $850 bucks to get another flight at the last min. with Spirit and I still have those tickets too. Ireally feel sick that your airline cheated us, please assist us in this matter.

The insane mob unregulated and without guidance in Orlando is unmatched. Not only did we have to stand in line for hours to get checked in, but none of the airline employees gave any guidance to the crowd. We had to discern for ourselves, probably 4-500 people which direction to go in all worrying if they were going to make their flight. Everyone there was well within time limits but Frontier just left everyone to their own devices. Terrible leadership and management...and then we come to the delays.

My flight to CLE was cancelled after making customers wait three hours. Of course, there was no good reason for it. There were any other flights with Frontier for a couple days out of that airport. Frontier told us we would have to make arrangements to get to another airport (1-2.5 hrs away) and pay for it ourselves. They also would not pay for a hotel claiming weather problems, yet it was not raining at all. Then, once they rebooked you, I noted there were delays on those flights out of other airports the next day. Had to find another carrier to get home, and pay another $250. Never again Frontier!

This airline is a rip off. Although they may have cheap airfare and it may seem you are getting an awesome deal, you aren't! It's definitely not worth trying to fly cost effective on Frontier. I paid more for checked baggage round trip than for my entire airfare round trip. Example: Checked baggage to Las Vegas for 4 bags = $260, carry on baggage = $260. Either way you are screwed....Fees are the same price whether you check bags or carry on. Absolutely Absurd!!! And usually you receive a complimentary beverage on the plane- not here. Everything is $$$$. I will definitely NEVER fly this airline again and will not be recommending to my business partners, friends or family. DO NOT FLY THIS AIRLINE. It's a scam!!!

This was the worst airline I ever used. It doesn't worth the small amount of money that you save.

Family reunion/Quinceañera trip planned (5 adults, 2 children) and tickets bought well ahead of time, flights get canceled 2 nights before the scheduled flight without explanation and the customer "service" agent says there is nothing they can do about it. If we want to take the next available flight, it won't be until the day AFTER the party. If we want to fly with a different airline it will have to be completely out of pocket as FRONTIER said refunds will take 7 days, and not even the full refund. Best they would offer and only after making a fuss was $50.00 per passenger towards our NEXT flight with FRONTIER. As if I'd put myself through dealing with this mess of an airline again.

The flight was delayed 2 times, now we have to get off the plane, nobody knows the new time of the flight. Fights on the plane and none of the airline members did anything about it. First and last you see flying through this airline.

On July 13, 2021 at approximately 0700 I was supposed to be on my flight (F9-2878) heading to LGA Airport. The plane ended up having a hydraulic leak which not only kept us on the plane for an hour, but also had a delay. I rebooked a last minute flight with another airline and called Frontier customer service to get a refund being that the flight was delayed 2hrs and 30 thus far, they told me I couldn't get a refund, mind you, I was on hold for exactly 1hr 15. I will never fly with Frontier again. I will be emailing corporate in regards. They are no better than SPIRIT. I am truly disgusted in how they handled things. I guess it's no lie when they say you get what you pay for.

Horrible, there were no workers working the counters for the flights and then someone showed up. They told me and 10 others our flight left already. People were irate, no announcements. Bad customer service. Nasty attitudes as well.

I have never seen delays in flights, cancelations in flights, idiots who move gates every minute, luggage goes missing, I can't even explain the rudeness of customer service who is always just sorry but there is nothing they can do!!! 6 hour layover turned to 17 hours, lost my luggage and would not even put me in a hotel, all I heard was, "I'm sorry. There is nothing I can do"!! How about you take your employees and shut the hell down and quit making people think you will get better cause you're getting worse, I have never seen a airplane or pilots shake and hit so much turbulence than they do, it's like they don't listen or follow directions when being told by upper authorities. They just drive their own and don't care. Hey Frontier I'm sorry!!! There is just nothing I can help you with either but my gut feeling says a lawsuit is needed cause they are just plain **. 0

My son is only 16 and was flying to visit family, his flight was delayed over 3 hours, 1.5 of which they were sitting on the plane. No one updated passengers as to why they were being delayed and there is NO customer service number that will answer your concerns! I finally had to call the airport and they didn't even know the plane was delayed! The website showed the plane had departed on time and didn't update until the next morning. I couldn't find any information as to when he may arrive at his destination to inform family as to when to pick him up. He finally made it there, no WiFi, no entertainment, no chair space. I will never use this airline again, it's like it's not even reputable. They sent us a complimentary $50 voucher to use on Frontier Airline only within the next 90 days, I wouldn't fly my entire family even if it were free!

You're better off breaking your legs and using crutches to travel over flying with this joke of an airline. Day of flight, AFTER paying to check in baggage and getting an email not even 24 hours before the flight stating that the flight is scheduled for the correct day, get told flight is cancelled with no explanation why. No help with the bag that apparently gets to fly but the passenger doesn't and instead of anything helpful from customer service, after calling them for three hours, basically get told there's nothing anyone can do and that I have to wait to hear about what we can do about the baggage that's now in a completely different city. Listen, I get that you pay for what you get but DO NOT fall for this scam of a service. I've flown a lot in my life and this is the worst overall service experience I have ever dealt with. I wouldn't wish this airline on my worst enemy.

This airlines canceled my flight 3 hrs before departure time, and it completely messed up my corresponding flights, and my entire planned weekend went up in flame. Yes they are cheap, but they are so unpredictable that I would highly suggest to buy a more expensive ticket but at least with peace of mind. What a crappy airline.

They don't offer food either water, bottle sell for $2.99. Baggage policy is way expensive including your hand baggage. Plane was dirty and not according to covid 19 requirements, agents from the agency never ready to respond any question. Don't fly with them. Trust me. You are not safe.

I wish I could give zero stars and just a bad review! On Jun 24, 2021, my wife and daughter were supposed to board flight 1259 from Newark to Florida. I dropped them off at the airport at 3:30 AM for a flight that was supposed to depart at 6:30 AM. They were told that there would be a 1 hour delay because their flight/gate was given to people going to Cancun instead (obviously the flight to Cancun cost more so they were a priority).

If putting 0 stars was an option I would have selected it! Never in my life have I experienced such awful customer service and spitefulness from an airline crew before and that’s coming from someone that flies all the time with many airlines. On the 4th of July I was flying with my parents to Punta Cana for vacation. It was the only airline offering a nonstop flight at the time we needed. We checked in early. We bought our bags ahead of time. Everything was smooth sailing till we got to the gate. First of all, the staff by the gate are spiteful for no absolute reason. It’s like their only job is to give you a hard time on your vacation.

Bottom line up front, Frontier Airlines, don’t fly with them. Ever. Why you ask? Well, short answer, they’re incompetent and their customer service is non-existent. I booked a flight to Denver. Non-stop from Tampa. Flight is cheap, Until you factor in having to pay for even a carry on. But okay. Flight is cancelled. Due to weather. Again, okay. After exiting the plane all the passengers are told they’ve been automatically rebooked on a flight departing the following day at 12:05 pm. Sucks, but hey, okay.

⚠️WARNING ⛔️ I would not recommend booking with this airline if your travel plans are not extremely flexible!!!! Your customer service is absurd. You canceled the flight and said it was due to weather even though all other airlines continue their flights for the day at this airport. I was on hold for over 6 1/2 hours trying to get on the next flight and was told that the next flight would be over 24 hours after my original flight. I was not able to take that 24 hour later flight due to my work schedule and needed to move my flight to the next week. I was then told that I had to pay The difference in fare for the flight because I was not able to move it to the 24 hour later flight. The manager I spoke with employee ID number ** said there was nothing they could do to accommodate me other than giving me a refund and having me purchase a ticket with another airline. Sounds like that’s what I should’ve done in the first place.

I have been back and forth to Buffalo for the last month with my same travel bag and today I was charged for my bag that I have been using for the past month so my concern is why today if I would had to pay before. I would not be upset but today on my way back home I have to pay so if you gonna enforce the rules it should be at all times not sometimes with certain people, I have spent thousands with Frontier over the years and today will be my last flight as a frontier customer especially going to or coming from Buffalo NY and the staff were useless.

Flight was cancelled an hour before takeoff. Airline refused to book us on the next flight. Airline refused to offer vouchers. Airline made it very difficult to get refund. Bad airline. First and last time flying Frontier.

Horrible customer service when I called and the flight was delayed for 5 hours. They were mean and laughed at me. This airline is horrible and it’s not worth the cheap ticket. I rather fly Spirit!! They do nothing to better the delay and I was on the phone with them for an hour on hold!!

We show up to the airport 2 hours before our flight per their instructions. They were not doing electronic boarding passes so everyone had to go to the ticket counter. One person working the counter. We finally get to the counter 1 and a half hours later and they tell us, and roughly the other 50 plus people behind us, that we have to rebook our flight because it’s too close to the flight departure. Their next flight was 4 days later. They told us to call customer service for a refund but I talked to 3 people at customer service who said no refund because we should have taken the other flight 4 days later. We had to pay to board our dogs and lost some of the nonrefundable portion at our resort. They offered us $25 vouchers after complaining to customer service. I’m hiring an attorney.

Could not get me on my flight. 100% their fault and admittedly so. Refund? No. Kept my money including the seat and bag fees. They agreed not to bill me for "missed flight fee", which obviously does not exist. I'm baffled this company is allowed to stay in business after they clearly steal from people. DO NOT TRUST THEM UNDER ANY CIRCUMSTANCE. If you work for them, know who you are working for. Find another job.

Never in my life have I ever felt this compelled to make several reviews in different sites to speak out about my terrible service EVER! TILL NOW SO LET'S BEGIN!! They nickel and dime you, it is absolutely not worth it. If I can give 0 stars and NEVER EVER experience this company ever again I will. This was those terrible life lessons that taught me to pay good money upfront to avoid secret fees and hassles. They charge you for everything even ** regular airlines don't charge you for. Bottom line you will end up paying way more than what you was trying to avoid paying. Also for us to be in a pandemic and shoved like sardines next to strangers with no way to really social distance was crazy. How are you going to enforce masks but not all the other rules smh.

My party of 12 arrived at MCO airport 2 hours before our flight departing for SYR, per usual and normal instructions. We printed out our baggage tags since we had 12 bags that needed to be checked and boarded. There was no attendant available at any “bag drop” so I went up and asked where we drop our bags that were ready to board. We were told “there is no bag drop and that we needed to wait in line.” The line stretched out to about 200 yards around 3 corners of the airport that we waited in for 1 hour and 45 minutes. While waiting in line, we overheard Frontier flight attendants talking with airport staff, “wow, I have never seen it this bad before.” We received no updates while in line about our departing flight.

I had a departing flight scheduled for May 19th that I needed to cancel due to unforeseen circumstances. This would have been my first time flying in over 8 years. I was told the only way to get my money back was to get a credit. When I told them I wouldn’t be able to use the credit due to having to reschedule my vacation from May to this week, and because I never fly, I was told I would need to provide documentation proving the events I said happened actually happened. The customer service rep never offered to accommodate the flights I need now and when I asked if there was someone else I could speak with she just kept offering to walk me through the website to upload the documents she claimed they needed. This was a horrible experience and I wouldn’t recommend ever using this airline.

I’ve found from my local airport that Frontier is the cheapest way to fly when I keep my eye out for deals. I’ve flown a few times over the past few months with them and they're strict with their Covid protocols.

Frontier cancelled my flight less than 1 week prior to departure and when I checked my itinerary 2 days before flying, I found out I didn’t have a flight. I called and they had no flights to accommodate my date of travel. Flights rose by $400 by other airlines at this point. When I called customer service I waited an hour and 40 minutes and a “supervisor” told me that I would receive a refund and $100 flight voucher. I was confused why I wasn’t automatically refunded when it was cancelled. They said they wait for the customer to call to refund anyone.

Frontier is so nice and not what I was expecting when flying during Corona. They were so considerate and not mean or anything like people are writing. I was flying with 2.5 y.o. who absolutely refuses to wear mask and was afraid they'd do something but no, they were very understanding!

Frontier is an economical, no nonsense airline. Expect to pay for every amenity IF that is available. I've found the planes themselves to be clean, adequate comfort for most flights. Since I don't check a bag or tote a big backpack, I'm quickly on and off the plane. Good job Frontier. PLEASE don't leave Vermont!

Frontier Airlines has really good prices out of Trenton and Philadelphia. If you belong to the Discount Den you can save even more. ($65.00 to join per year). You can get the discount for up to 6 people as long you're traveling with them. I've only used them to Florida with no issues.

Too much nickel and dime - their frequent flyer program had 2 tiers before and that made it worth "medium" level flyers trying to get status - but like so many better things, they changed that too. Seat space is small - trays are small. Pros- staff is usually quite good!

I booked a vacation package through Travelocity, in this case, you don't have no options to choose an airline. The destination of the trip was Canada, the departure was from San Francisco making a stopover at the Denver airport and then from there to Buffalo, NY. In conclusion, if flights is long, I do not recommend this airline, their seats are uncomfortable. I am petite lady, anyway I got a back pain. Another thing, they charge you for everything, including the water. I would not recommend this airline unless your flight time is just one hour. Fortunately, the return to the trip was in a different airline.

Efficient, friendly, punctual. Total trip was uneventful. Departed on time and arrived as quoted. Baggage was handled with care and was received with no encountered problems. Staff was friendly and courteous before, during and after flight.

Beware of this company. They will steal your money on your face. My experience with them is that on the moment that I went to check in on the airport they charge me again for the flight (I paid twice for the same flight) even I showed them my confirmation number and then I call to their customer service department and they will tell me, "There are some luggage fees you have to paid ($50 dollars)" even I did not had any luggage. Don't let them to robbed you. If you see this message go buy your tickets on another flight company. Frontier will steal your money. Frontier will steal your money. Frontier will steal your money.

Planned a flight, but family issue came up and I need the money I used for ticket desperately! When I put in cancellation I was 10 hrs over their 24hr cancellation for money return, which it didn't say would go as a credit after 24 hrs. It was credited to fly within a year. I pleaded the money is desperately needed now and it would be a big hardship for me. Nothing can be done. They just don't care. Why I thought they would be understanding I just don't come across funds to fly whenever I want.

Extremely rude staff, ultra cheap seat materials, arm rests, coffee table... Very strict baggage policy. Asked for water and I was VERY THIRSTY but they refused, not only they refused but they were extremely rude...(that our policy is to give water in air not on ground.) You don’t treat your passengers that way... Will not fly this airline again... Pay little bit extra to any airline and it will be worth it.

My 2nd experience with Frontier and IF possible avoid at all cost. The flight attendants, 2/3 on my flight from Las Vegas to San Diego were the rudest people on earth. Especially the rear cabin. Horrible woman.

FLIGHT 2384 From Atlanta to Philadelphia. There was no level of social distancing. We were told at the point of boarding that strangers will be sitting in the seats next to you and if you didn’t like that you can’t get another flight. That was totally unexceptionable. My husband and I were not seated together. We both were seated next to people who did not have on the appropriate face coverings and constantly had their mask off and no one said anything. I will never fly this airline again. I felt so unsafe. The plane did not have the empty middle seat as per federal guidelines for social distancing. There were no empty seats on the plane. I was uncomfortable and nervous that I would definitely catch coronavirus from one of these people. I had to double up on my mask and sit leaning forward for extra safety. That middle seat should’ve been empty.

I am standing here along with about 100 people that flew with me from Miami to Newark airport, it's been over 30 minutes and there hasn't been any luggages coming out as of yet. It has never happened to me in the past with any other airline, it's my first time with Frontier and most likely also my last.

We booked a family trip with Frontier Airlines for April 2020, and needed to cancel due to covid 19 pandemic. We called and canceled the trip and were given 90 day to rebook, but still were unable due to pandemic. Then again contacted customer service and was advised that I have lost all of the money no fault of our own. This company is no different than a criminal enterprise. Will never book with them again. Terrible customer service.

This airline is completely unprofessional and thieves. They changed my original flight, completely changed my itinerary weeks before my flight and after my hotel had been booked and paid for in Mexico, and when I called, I was on hold for 2 and a half hours, nothing was done. It took 3 weeks before anyone got back to me. When they did, they said that since I was canceling the flight, I would only receive PARTIAL CREDIT, NO REFUND! I had to quickly buy tickets through another airline, and I basically lost all the money I paid for my original flight. I really hope this company goes out of business.

I booked a flight for my sister to arrive on Dec 24th and depart on Jan 3rd. I received an email this morning stating the flight had been cancelled. I contacted the rebooking number provided and they gave me my money back plus $50.00. I don't understand why a flight for Christmas Eve was cancelled but they are still flying this route Dec 17th and Dec 27th. I contacted Frontier's customer service and was told that it was possible the flight was cancelled due to weather (it is a week away and other airlines are flying this route). Why would you cancel a flight on Christmas eve knowing just about everyone on the flight is trying to get to family for Christmas. They are still flying on Dec 17th and 27th which in my opinion would be less busy the Christmas eve. I feel they bumped our flight as we did not pay a lot for the ticket and resold the ticket.

Be aware, if you book a flight with them you may not get your money back if there is a problem. I booked a flight in spring of 2020 and because of the pandemic the flight never occurred. They kept my $850 and my family got nothing. If you want to run this risk that is up to you, I would just ask yourself is it worth saving a hundred dollars with Frontier Airlines when you may lose all your money? Don't make the mistake my family made and we have $850 loss to prove it.

I was scheduled on a flight for 11/11/20, when I went to sign in, there was no flight information. I called Frontier on 11/11/20 and they stated the flight was cancelled. (I was never notified). I then rescheduled for 11-12-20 Flight F9 818 received my boarding pass, went onto the flight, then there were flight malfunction to the airplane. Frontier has all the passengers get off and said they had no idea how long it would take to fix the plane malfunction. Frontier indicated they would give us a credit, in addition a $50.00 Voucher for the difficulties to the plane. I took the credit and voucher. Thank the Lord I did, those who stayed behind waiting 8 hrs to board and leave. Departure time changed from 4:25 pm to 1:30 am on 11/13/20. I contacted Frontier today on 11/17/20 to check on my credit and voucher, they told me I was a NO SHOW.

This is the worse experience I've ever had with an Airliner, Frontier has very poor policies towards their customers and are not clearly explained by customer service associates. I changed my flight reservation which had already been paid for including assigned seats and check on baggage. I paid the Change Reservation Charge which was pricey and was never explained properly about there being a non transferable assigned seat and luggage check in, so now I am having to pay additional fees for this. This policy for Frontier airlines is so ugly towards consumers, sad to say I will never book with Frontier.

When our November 2020 flights kept being changed due to flights being cancelled, Frontier enticed us to take a $50 credit per person credit to take vouchers over a refund since we could no longer make these flights. These vouchers would take a week to be issued we were informed. So no booking new flights till then. Over 10 days passed by with no vouchers. We called customer service for assistance as we needed to book new flights sooner than later. The agent first informed us that he would request new credit, available in another week or two. This was no good for us and he finally issued a voucher. He did not explain to us that this was a 1 time use voucher and we then used a $580 credit for $139 in flights. Go to book the next flights, no more credit, $440 gone and Frontier says tough luck. Whether it was explained to us or not, that is their policy. Beware as they are more than happy to take advantage of their loyal customers.

They are the absolute worst. As a frontline worker, I had to take an unexpected trip out of town and needed to change my flight that was over a month out to a different time on the same day! Flight was the same cost and they were trying to charge a ridiculous change fee. As a front-line worker I'm completely disgusted and disappointed. I'll be sure to tell everyone I know to never fly with them! Hope that little fee was worth thousands of dollars of future bookings.

This is one of THE WORST companies to work with! During the Covid situation several of my flights had to be canceled. They gave me vouchers that were only good for a few months (which would have still been in the middle of Covid). They extend my expiration date if I would move the vouchers to miles so I did but it only extended it to October of 2020. I am trying to get flights booked for 2021 and booking is a nightmare. Because I am using miles now there are tons of blackout dates. I called to speak with a customer service rep. and was told there was nothing they can do. I finally got my flights booked and had to pay a miles redeeming fee, pay the taxes AGAIN and pay for baggage AGAIN which I paid taxes and bags the first time and can’t use miles for those costs. I will never use or recommend Frontier Airlines to anyone!!!

This is a complaint about racism. Yes, its coming full circle now as I am a ** woman and am complaining how I was treated on your flight by ** flight attendants. After being delayed from an already long layover I was boarding flight 551out of DIA to SDX. As I walked on I said to the flight attendants that I was surprised we were flying out so late because of the fines the airline would have to pay in San Diego. She said something abrupt and really snotty about how they just got in from Orlando. I could tell she said something else but I was trying not to hold up the people behind me so I continued to my seat.

Travelers, beware! Flying or booking with Frontier may leave you stranded. October 12, 2020, I was left stranded at the Guadalajara, MX airport because Frontier had failed to confirm my reservation with Volaris, the subcontracted airline they had booked me on, even though I had received several confirmation emails prior to the day of travel. In essence, my ticket was no good.

We all are tempted by a good deal but let me tell you.. After you add on the bag package to check your bag, plus extra for seat selection you’re already hitting pretty close to other airline prices. Here is where the issues I faced flying with them: When you pay and reserve a seat it doesn’t hold to check in. You have to re select and repay for your seat, they won’t credit or validate proof of payment with your receipt. This seems like straight up robbery since I already paid with proof and they wouldn’t honor that.

Do not fly Frontier Airlines. They will cancel your flight, issue you a credit and if you don’t use in 90 days they will keep your money. Look at all the complaints. They are thieves. They will be out of business soon due to the poor customer service. Beware before booking a flight with them. They are being investigated now by the government. Stealing from good people! They just don’t care.

We travel a lot and use many different airlines frequent flyers for Frontier but after this will see. BE AWARE they are trying to make up for $$$ now. They picked on who they want to pick on. We had our backpack like always plus my regular purse for the first time ever!! Oh and mind you I watch them let people go in with backpack, purse, carry on and other bags. So they told me I had to pay for my backpack 'cause I can only bring in one personal item! Mind you $60 I can’t put my purse in my backpack 'cause then it won’t fit in their check slot. When I watch them let everyone one else go in with multiple items. But this is not the worse part!

I purchased the flight Oct 18 by mistake. I wanted to switch to Oct 11 and they have charged me additional 79 dollars. And I cancelled then switch flight and they charged me $157. So, I paid 157 dollars for free and No tickets. I called customer services and they were not helpful at all so I ended up paying $157 free for Frontier without tickets. They don't understand the situation, they all wanted is free money and cheat customers. Never ever recommending these airlines.

I had to cancel my flight due to pandemic related reasons. You could not reach the airlines for months. Once I spoke to someone they said I had 3 days to use my voucher credit although the website said we had until November to book. I didn’t book within that time, figuring the customer service rep gave me bad info since it conflicted with the website info. I tried to use it at a later date when I called and spoke to a rep they would not refund/extend it. They’ve been completely unhelpful during this time and I’ll never do business with them again. They gave you 90 days to rebook a flight but I received no notification of this policy. And the information was changing on the site in a daily, and weekly basis as the pandemic played out. Poor customer relations. I’ll never do business with them again.

Terrible service - they refused extension of airline credit during COVID. We have a credit of 253.00, and when asking for a credit, the advice from Frontier was to book another flight, then cancel that one to maintain the credit. They sent a 'voucher' via email, and I'm pretty sure the rep said to use within 10 days or 2 weeks. Checking back on the email, it said to use in 24-48 hrs, so I lost my money. All of their flights were more expensive than my credit and I didn't want to lose more. When talking to the rep, and a manager, they were totally unwilling to budge on 'policy'. Who wants to fly during COVID, and who wants the mess of booking and cancelling flights to maintain a credit? I'll never use Frontier.

I booked a flight on 9/25 with Frontier. I used my Frontier credit and my credit card to pay the remaining balance. Once the charge posted to my credit card, I noticed I had been charged for the full flight amount. I then called and was on the phone for over two hours and had my call escalated, just to ask that my money be returned and my credit applied. I was told repeatedly that outside of the 24 hour window, there is no way for them to assist me. Why would I have called within the 24 hour window? I'm not cancelling a flight. I did not know I was overcharged until it posted to my credit card. I explained this ad nauseam. I recorded the conversation. I even asked the agent if she thought it seemed right to overcharge a customer and then refuse to return their money. To her credit she did admit that she did not think it was right.

We booked with Frontier to fly in April 2020. Covid hit. They offered us travel credit to cancel in a certain time period. We did. They wanted us to book within 90 days but there was no flight going to our destination. Called, agent said wait until 30 days before you plan to travel, then book. By doing this, we lost all travel credit. They scammed us. Took all of our money. They refused to give us any money back. Found out there is a class action lawsuit in the works. Please, please, do not fly with them!!!!

I purchased 5 round trip tickets for my family vacation we planned back in Feb 2020. Trip was in April 2020. The trip was cancelled due to COVID. I was issued a voucher for a little over $1200 that I needed to use within 3 months. I don't know about everyone else but nothing had really changed by June 2020 so it made it almost impossible to book anything. So, I was TOLD in writing by FRONTIER to use the voucher to re-book ANY flight to use the voucher so it wouldn't expire and then I could just cancel it and re-book another flight when I was ready. So I did.

Changed flight with less than a week notice. We purchased bus tickets to the airport, reserved rental car, and hotel room. Refused to refund the cost of the tickets, and would not let me speak to a supervisor in regards to the matter. Stay away from this place. Not worth the cost of the cheap tickets.

I have flown with Frontier dozens of times and never had a problem. Recently I had a flight cancelled because of COVID. I was given a credit that would expire in 90 days to book another flight. Even if I didn't have to fly during the 90 days, I was unable to book anything because of the uncertainty of the pandemic, especially because I would be traveling with my three children who are under the ages of 3. I tried calling Frontier for 2 months, yes 2 and NEVER got anyone on the phone. It kept telling me the lines were full and to try back. When I finally got someone on the call they advised me that my credit had expired and I should have tried to call them for an extension. That is hundreds of dollars just wasted.

Frontier changed my flight time and I am trying to rebook for another day. I changed online and received a message that I need to call Frontier. I called Frontier and recieved a message stating "We are currently experiencing high call volume which has exceeded our capacity." So I can't change online and can't change by call. Why do I fly this lousy airline?

SHAME ON YOU FRONTIER! I want everyone to know how awful Frontier is. We had a trip planned for the beginning of April and due to Covid was unable to travel to Florida and had to cancel. We did get a full credit which was only good for 90 days. On April 24th I received an email offer to transfer my credit to 70,000 miles which would have been good for 6 months. I tried several times to accept the email offer and it would not go through. I had to call Frontier and they made me go to a different site to accept the offer and said they were having issues with the email offer. I spoke with them a couple times on separate occasions after I accepted the offer, which they walked me through, when I noticed the miles were not posting to my account. I was told they were working on it.

These people are absolutely ridiculous!!! I booked a trip back in March. Due to Covid it was cancelled & all they gave me was a credit which was fine until I went to book a flight & couldn’t because the layovers for HOURS leading to a 9 hour flight && 23 hour flight from Cincinnati to Miami which is only a 2 HOUR ONE STOP FLIGHT. I explained to them I have an infant child & none of those flights would ever work & that I did not want to conduct business with them.

Terrible airline to deal with, not accommodating at all. Cruise cancelled, I called only option was a credit which had to be rebooked in 90 days. How can I possibly rebook a trip while the country is on lockdown plus airfares not even out last next May. The rep tells me to call if the flight gets changed and doesn’t meet my needs. Well that too was a lie because they did change it with an overnight lay over which doesn’t work and they still won’t refund me. Now I’m out almost $800. Some reps are nice. Some are terribly rude. Stay away. Not worth the aggravation.

Frontier Airlines. Frontier Airlines is known as a deeply discounted airline. We have flown Frontier a couple of times, and have found the customer service to be non-existent, the seats to be terribly uncomfortable, and very cramped. Our family flew across the country on an overnight flight, and the cabin crew were very loud in the back, laughing and carrying on all night. There was no consideration for the passengers. None of us (including 4 young children) were able to even doze at all, even though it was the middle of the night. At that time I swore that I would never put my family through that again. However, when the opportunity arrived to take my family across the country again, I stupidly relented when the flight prices were so cheap. I told myself I could endure because the price was low.

I book a flight with Frontier in January for a March BEFORE Covid hit. I was advised to cancel my trip. So I did. A few days later Frontier canceled the flight. I was told I could get a refund or "mileage" for my unsure flight. I was later told I "voluntary" canceled my flight so I was ineligible for a refund. Then was told had 60 days to reschedule my flight. Which.. the WHOLE COUNTRY is shut down at this point.

Don't ever fly on Frontier Airlines. They first confirmed a flight on which I was booked, so I paid extra $$ to check bags. Then they cancelled a few hours before the scheduled departure, stranding me hundreds of miles from home. I had to go to a different airport and fly home on a different airline, at additional expense of course. They subsequently invited me to submit a claim for a refund which I did, without delay. Nothing happened. When I followed up with them, they claimed to have "re-accommodated" me on a flight 2 weeks after the cancelled flight. Do they think I waited in the airport terminal for 2 weeks? Their responses have consisted of lies and misinformation. Frontier Airlines are thieves. Frontier Airlines are liars. Don't ever fly on Frontier Airlines.

We booked a flight with Frontier Airlines for Spring Break Travel to Myrtle Beach. The company was overwhelmed with calls from Covid-19 so sent an email if we could cancel online instead of with an agent that they would send a voucher and we could use our credit through the end of the year. Lo and behold, the fine print stated otherwise and gave you 90 days to use the credit. I called to try to complete my travel and they will do nothing for you! They took my $770 and ran. Do NOT use this company. There are many class action lawsuits being filed against their sneaky loophole methods and I for one will be a part of one!

Me and my wife booked a flight with this sorry excuse for an Airline and was set to depart on March 14th 2020 but because of the pandemic we had to cancel it. Frontier airlines gives a credit that's only good for 90 days but American Airlines on the other hand extended their credit for their customers and I have credit with American Airlines for a future flight that's good until December 2021, so basically instead of helping people during this pandemic they are busy taking people's money. They are a cheap airline that doesn't care about their customers and their CEO Barry Biffle is careless, gutless, and spineless. I hope everyone at Frontier Airlines suffers a miserable death so if anyone reading this plans on flying with them beware because they don't care about anyone but themselves.

Booked a flight March 2020 for April. Could not use due to covid and was told we had until December to use. Went to rebook today and was told our ticket credit expired in July. We were not told of this and was going by what we were told in april when we had to re arrange the ticket. Now we lost our money and had to purchase tickets again through another airline. Very Bad. Shouldn't change the rules when we were told december we would have to use by.

I scheduled a non-stop morning arrival flight for October 2020. Since I booked, Frontier Airlines has changed my itinerary twice. Now, I have a layover and I'm scheduled to arrive at my destination at 11:52 pm. I am now losing a day of my trip. Because this is not the flight I paid for, I requested a refund. Other airlines are offering the itinerary I need, so I would like to take my business elsewhere. However, Frontier is refusing to return my money. Now I feel stuck with a service that is highly inconvenient. They are only offering a flight credit which is of no use to me as I do not intend to book with them again. Also, they are not offering any kind of consolation.

Flying on Frontier was the worst airline experience we've ever had. My family purchased four tickets in February for a flight in July. We received multiple time changes for the flight, which was perfectly fine. However, when we showed up to check in the day of our flight, we were told that our flight was changed to the day before. So we missed our flight, and there was no possibility of a refund. We have never had an airline change the date of a booked flight before.

Frontier canceled my flight in March because of Covid. I went to book a flight in August, with the voucher they gave me. I tried to use the voucher and it didn't work. I called several time and they said the voucher expired. The first time I called the guy on the phone said that the card should have a credit on it. So I booked the flight and there was no credit. This will be the last time I fly Frontier and I'm canceling my credit card. Their customer service is just as bad... Very RUDE. Shame on you Frontier Airlines.

Rating FRONTIER AIRLINES using a single star, Is one star too many. Reserved round trip flights from Colorado Springs, CO to Las Vegas, NV online. Upon completion, A separate E-mail popped up, Notifying me of a Baggage determination wasn't completed. Statement read "Pay now or more at the Gate". Succumbing to the "notice", A payment of $188 was made to ensure 2 "Checked Bags" were included on both flights.

Back in February I had booked a ticket for my niece to go see her father who is ill and whom she has not seen in quite some time. Travel was in May but was canceled due to Covid. I had airline credits with two other airline companies. Both of those companies have been very gracious and have extended the credits until 2022. Frontier Airlines gave me 60 days. My niece lives in a part of the country where Frontier Airlines flies out of frequently, however they do not fly frequently out of where I live. Trying to book with Frontier from my part of the country is exceedingly difficult. I asked for an extension and they gave me exactly one day. Now I’m out $214.40. While that does not seem like a lot of money to most, it’s a significant amount to me. I will never fly frontier airlines. The lack of compassion and decency during the time of COVID-19 is pathetic.

I wish I could give less than one star... During cancelations of flights - they would not extend a voucher! During this pandemic and Government saying not to travel - They would not do anything about it! POO POO on you Frontier Airlines! Besides the fact of the lowest comfort & service - nickel and diming you on every aspect... Seriously - I hope you go under during this time!!!! And the government does NOT bail you out. You do not deserve it!

I have never in my life dealt with a company like this. Absolutely awful customer service and experience. I had to cancel my spring break trip with my kids because of COVID and because I didn't randomly pick a date to reschedule a trip within 90 days they have robbed me of 410 dollars, all I asked was to have my credit so that I could pick a date into next year and the answer was a straight no. Didn't let me explain and was so rude.

I find it unfortunate that Frontier has chosen this time to get greedy. I've been flying Frontier for years and their policies they have put forth during this pandemic are unacceptable. To expect people to use travel credits from cancelled flights within 90 days when we haven't a clue as to how things will transpire from one day to the next is crazy. I cancelled my summer vacation to California for obvious reasons. Today was my deadline to use my travel credit. I attempted to book the same trip next summer so as to not lose my credit, and they've hiked up most future prices (2021) so much, that I would owe an additional $700.00 to take the same trip. I booked a random trip to Vegas in January so as to not lose my credit, but after that trip (if I will be even able to take it), I will not fly Frontier again. Very disappointing.

I had round trip tickets on Frontier to take my family of three on vacation in mid-March. Two days prior to my trip, Frontier informed me that they had canceled my return flight and had booked me on a flight six hours later. This would not allow me to meet other obligations, so I asked for a refund. They would only refund the return flight even though I had purchased both legs as a round trip. I reluctantly accepted a credit for just over one thousand dollars for both legs. The agent advised that I had to use the credit within 90 days. With the Covid 19 virus starting to take off, I expressed my concern with the time limit, but was assured that all I had to do was call customer service and they would easily extend the time on the credit for another 90 days.

First, I’ve NEVER have had to pay so much for baggage in my whole flying experience- there and “back” for a total of approx. $350 and that’s not even with the check in to return to Memphis bc we were never able to get on the flight! We also will not get a refund on our $160 for the return check in bags. We spent more in bag prices than the tickets. I was also on the phone with customer service for 1 hour and 22 minutes- only about 20 mins spent on the phone bc I was on hold to talk to the supervisor due to the different checkin and carry on baggage prices- it said 6 dollars on the app and 41 dollars on the website.

I booked a flight for a wedding that did not happen in June. I cancelled the flight in May and I only had 90 days to use my credit. In the meantime, I had to have a full cornea replacement on my eye so I called and was told they would extend it until the end of the year. I called today, just to be told my $166.80 credit had expired so now I am out all that money. As a company they were so confused when Covid-19 issue came about and I understood but to only give customers 90 days to use a credit in the middle of a pandemic is ABSOLUTELY TERRIBLE. I WILL NEVER FLY FLY FRONTIER AGAIN!!!

I booked a flight for Frontier that I had to cancel due to coronavirus. They would only offer me a 90 day credit however they have grounded all flights out of my city INDEFINITELY due to the virus. I called them for 2 months getting nothing but busy signals then when I finally did get ahold of a rep they were incredibly rude and said they dont have managers or supervisors. I explained I need my credit extended due to THEM NOT FLYING and they told me I had no choice but to use my credit even though I dont even have any flight options to choose from because their fleet in my city is grounded until further notice. I am currently disputing the charges with my bank and have made a formal complaint with the US Department of Transportation. I wholeheartedly hope this airline fails.

Frontier changes my flight to a layover flight that was next day. No choices available to accommodate properly so I could continue my vacation. Wouldn’t refund entire flight amount so I could book elsewhere. Not only paying over 2x original, don’t even get the voucher money to compensate. 5 hrs spent on phone. Going to sell my vouchers, will never fly frontier again. Will spread the word every site/chance I get.

Do NOT fly Frontier. They are refusing to credit back a COVID related cancellation even though I went through proper channels to try and cancel ahead of time. All customer service #s were busy at the time and I could not get through to even hold for someone. I tried for weeks to get through and it was nothing but a busy signal every time. They didn't even credit half of my flight cost back. Will never fly Frontier again and will recommend against any friends flying out of BNA or HSV to fly with literally anyone else! These guys are a joke!

I wish I could give this airlines 0 stars because they are the absolute WORST AIRLINE EVER. I was advised that There is a travel advisory for that Area and that I should not travel there pregnant. I am 10 weeks pregnant and I do not wish to fly anywhere. I was told that I would receive the refund of the amount paid return to my card within 7 days after I cancelled it on July 5, 2020 and that has not happened. I do not wish to receive a flight credit and I was told that I would receive my money back and that is all that I want. I have attached my test results from my last visit to the doctor that says that I am pregnant and also that I have fibroids on my uterus, because this information is necessary to receive a refund.

I purchased a round trip flight in February. I was supposed to fly March 29th and return April 1st. Well we all know Covid hit hard in March/April and I cancelled my flight because I didn't feel safe traveling. Frontier gave me a flight credit and I was supposed to use for a future flight within a certain amount of days. As I proceeded to reapply my credit to a flight it was not recognized. I proceeded to call Frontier but of course "high call volume" and I was not able to reach an operator. Fast forward to July I called Frontier and they finally answered and explained it's past 90 days and I no longer have a credit. I attempted to explain I was unable to use the credit and unable to contact anyone because of the "high call volume". What was I suppose to do? Mitji apologized and then hung up the phone. Never fly Frontier and don't expect them to understand a pandemic is occurring.

In March of this year, 2020, my wife and I had booked a flight to Maryland to see my family whom I had not seen in three years. I purchased tickets before the coronavirus brought chaos to our country. When I realized we were not going to be able to make the trip, I try to rebook or get a reimbursement for the flight. I was told that I could rebook the flight within 90 days but they could not reimburse me for the flight.

I cancelled my booking in mid March 2020, I had a 90 credit which expired per email June 18, went to use this credit July 1 and it expired. Called customer service, and they refused to reissue credit or have me speak to a manager and then hung up on me. Spoke to 2 other reps and they told me my credit had expired and was considered lost. There refused to extend my credit or offer a resolution to this issue, I am seeking further resolution from my credit card company as this is taking money for a service not provided. This is a form of stealing, and the company seems to be ok with this.

I live in New Jersey, I booked a flight for March 2020 to Cancun and the US went into lockdown because of the pandemic. I tried getting a refund and couldn’t I called customer service for days and no answer. I ended taking a credit and then converted into miles. I booked a new flight for August 2020 to Cancun and this time using the miles and but I still had to pay out of pocket for taxes and fees. Later to find out frontier canceled that flight and was offering credit again. I called and this time connected with customer Service based out of the Philippines. That representative was very nasty and aggressive when I asked for a refund for both flight the March and august flights. I asked to speak to a supervisor and they told me they don’t have a supervisor and laughed at me. Do not use frontier airlines.

After charging me for everything possible, including $32 for a carry on and even buying travel insurance I got screwed bad. To make the story short I had to cancel because of the big increase on coronavirus cases at the country I was traveling to. I got $54 return in credit to use on my next travel. Frontier charge me $95 for cancelation plus the cost of the ticket, plus the cost for the luggage....and gave me $54 credit to use it within 90 days. Never again garbage company....never again.

Booked flight in January 2020 to fly March 2020. Less than a week after booking return flight was pushed back 3 hours. In March, had to cancel because of Covid. Was given 90-day voucher. Could not find flight to rebook. Flights were double-triple the amount of voucher or had 20+ hour layovers. Customer service through facebook sent generic responses that were no help. Phones constantly disconnected. Emailed senior management and they were no help. I willing to give extension on voucher. They are stealing people's money left and right, just check out the Facebook page called "I hate Frontier." It's terrible! Will never fly, book a flight with them again.

I purchased r/t airfare from Cle to Las Vegas for my mother on 2/7/2020 for a mid-May trip. Due to Covid-19, we cancelled the trip on 3/24/2020 as all of Vegas was shut down and asked for a full refund. Instead, we were issued a credit "shell" which had to be redeemed within 90 days of issuance. Needless to say, Covid-19 is still blazing and my 80 year old mother no longer feels comfortable traveling by air. I stayed on hold with Frontier for over an hour on multiple days as our "credit" was expiring to get a cash refund just to be told that the only solution was for my mother to book flights and keep cancelling within 60 days until she felt safe flying. What kind of nonsense is that? And now, the credit HAS expired! I want her $356.30 back. She's not going to be traveling for a long time. Don't book with this airline. You'll regret it.

DO NOT BOOK WITH THIS COMPANY! They canceled my flight did not refund me. They are unresponsive and misleading and are cheats. Avoid this airline at all cost. They are disgusting and the absolute worst to deal with. I have no idea how they are still in business. Do not book with them they are liars and will cheat you out of every dime they can.

Due to Covid19 virus I cancelled a March 13th flight to Las Vegas. I accepted 60000 miles for my $235.00 flight. However, now I try to book using the miles but part of the booking process requires contact information including zip code. Yet when I try to enter that info I get a do not enter symbol on my cursor, and can go no further. Yet book the same flights using CASH, and no problem whatsoever. Could it be they want new money, not the money they already have in their pockets? Contacted them twice by email, weeks later received reply to phone them. Yet after reading reviews here and elsewhere I will not spend hours on the phone. I have contacted Better Business Bureau in Denver, and will contact the District Attorney of Denver to lodge a complaint.

I paid over $1300 for my family of 4 to fly. Due to Covid-19 our trip needed to be postponed. I used Frontier website to cancel the trip and received a customer credit for the full amount. When I went to use my credit they told me it expired "ONE day ago!" I was put on hold for 3 hours waiting to speak to a customer service rep, then a manager, and they both told me that my money was forfeited because I didn't re-book within 90 days of canceling! We are in a global pandemic and I live in a state with very high Covid infection rates, re-booking travel has not been my first priority. I can't believe they will not work with me. Frontier Airline is a thief and I will never use them again.

I cancelled my tickets to Puerto Rico due to the COVID 19; they never refunded my money back, and when I book another tickets to Puerto Rico they told that my credit was expired and that I cannot used my credit. Basically, they stole my money knowing there’s a virus situation going on.

Never flying with Frontier again. I had 2 plane tickets for April which got cancelled due to COVID-19 and only had 3 months to reschedule. Couldn't get a refund OR time extended to use my $600 worth of tickets. I tried booking for next year already but somehow the cheapest I could find is $100 OVER my credited amount. This company does not care about its consumers and I will not be spending my money on them ever again.

I had to cancel 2 flights because of covid. They gave me a credit and then forced me to book within 3 months instead of giving me a refund. I booked a flight that used half my credit even though I still do not want to fly. Then I received an email that I could transfer my credit to miles, which I thought I did. However, I did NOT receive any miles in my account because they said I used part of the credit so that promotion wasn't valid for me anymore. Then they took the rest of my credit saying it was unusable since I used part of it. It was almost $1,000 that they took from me. They are thieves.

Frontier should change the logos on their planes from pictures of cute animals to dollar signs. The date for returning my 2 grandchildren to their parents fell at a time when Covid19 hit Arizona hard. I asked Frontier to change our return flight to a later date and to waive their change fee. I explained that my daughter works on the ICU Covid19 floor at a large hospital in Phoenix and the children would be safer staying with me 1 month or so longer. Frontier refused all 3 waiver requests even though I let them know that the tickets had $450 in upgrades and that I had found non-stop tickets with another airlines for less than Frontier's change fee. It is clear to me Frontier cares nothing about the welfare of children.

Due to COVID 19 our flight was canceled by Frontier. They issued a "credit" but had to use in 90 days. Well shocker, they had so limited of flight selections once quarantine broke, almost impossible to use. Could find one flight for 2 of the 7 passengers. After the fact, told because 2 used their flight "credits" all other credits were forfeited (ie the 5 other travelers lost their flight to the tune of $1100). Almost impossible to get someone on the phone and then when we could talk to a human, told nothing further they could do. Thieves the whole lot of them.

Not only they will change your flights time multiple times. The latest change I’ve got was a over 10 hours change (from my original booking). And as the worst airline they are, they won’t provide you any compensation or refund! They don’t even care AT ALL about you. If you try to contact them: good luck! Impossible via Instagram as they are limited the comments (wonder why?!) Emails are taking forever to be answer and if you call... Try 13 times without an answer. I tried again one more time and stayed over 2h30 on hold!!!! Yes you read it correctly!! When finally got someone, didn’t even care. They did not care and left me stranded. Never ever again, no matter how low the fair is, no matter the number of stops I need to have. NEVER again Frontier.

Flight was fine, arrived back at Charlotte after fun/family trip to Denver to find that one of our checked bags was lost. Frontier has nobody at baggage claim to assist. We finally went back to ticket agent and was promptly told that I needed to go back downstairs because bags for our flight were on the carousel. I explained for a second time that our bag was not there at which point the ticket agent audibly sighed, rolled her eyes and said she was going to go check. Several minutes later I see this agent come back up the steps with a visibly upset young lady in tow who was also missing a checked bag. Mind you, at no time does this agent offer any type of apology, just immediately tells both of us that this isn’t a “big deal”.

In March I had to cancel a trip to NY to visit the cancer patient, it was canceled due to the pandemic, it was $ 491.16. I had until June 13 to make a new reservation and they never answered me in customer service. I made several calls and I waited until 2 hours online and they never answered me. I had never traveled with them, but with this experience I never use that airline again. I went to the Orlando airport to help me and a supervisor did not let the gentleman who was helping me help me, told him that by the application I could make the reservation, try several times and I could not because he did not let me put my code credit! As the worst airline, its supervisors are useless! If I could give them 0 I would!

My family and I had plans to travel to Mexico from St. Louis, MO on June 16, 2020 but we had to cancel because of the Coronavirus. We were told on three separate occasions that they would issue a refund. This was in March. When we still didn’t have the refund by May we called back and I sent an email. I received an email back stating that we would not be getting a refund but credit for future use and we had to rebook by June 10, 2020. We attempted several times to rebook by the June 10th deadline but every time we tried to apply the credit code provided it said that there was no available credit to use.

Frontier offers a credit with an expiration date. They do not allow you to use the credit on the flight booking site and do not allow you to use your credit by calling customer service. Total credit scam. Never just a credit from Frontier Airline.

Purchased 4 round trip tickets January 2020. Flight was canceled and credit was given. Rebooked for April 2020. Flight was canceled and credit was given with vouchers. Rebooked for October 2020. Flight was canceled and I requested a full refund for the money that I had paid Because I will not fly with them again and was told I can only get a credit that will expire next month. Had to file with BBB and my credit card company for a refund. Not sure if I will get my money back. Thieves!

I recently purchased multiple tickets for a family vacation. After planning the times with pickup and housing arrangements. Frontier changed my flights multiple times. I WILL SAY IT AGAIN. FRONTIER CHANGED MY FLIGHT NOT ME. When I called them to get my money back because the change wouldn’t work for my arrangements I was told, "Ok we will send you your refund." After 20 days of no refund I called and was told, "Oh you don’t get a refund just a credit."

On 5/27, we booked our hotels and booked our flights to Vegas using our Frontier credit code on the Frontier website. I printed out my itinerary and went about my business. On Monday, (five days later), I get on my frontier profile and it says there are no flights found. I called customer service and wait on the line for one hour and twenty-five minutes before I get someone. They tell me my reservation isn’t there and I have to rebook online, or they will charge me a fee!At this point I am irate! Why would my itinerary print with my flight info and it not go through? Instead of being charged for a rebooking fee, I go online and the non-stop flights in question are not even available. They were either cancelled or changed. Not just that but the only flights that are available are DOUBLE what I paid!

Because of COVID 19 my sister and I had to cancel our flight from Msp to Las Vegas (we work for Mayo Clinic no flying) so I have called many times asking for a refund. I asked my credit card to dispute it and Frontier will not acknowledge any. They just yell at you!! (This is true.) So now they say they paid it back to my card company. That’s a lie. I check my card often and it’s only used for travel so I asked to send me a statement showing the 314$, customer service could not send this to me so I asked about the credit and she couldn’t send that to me either so now I am filing a complaint with the Better Business Bureau and have them get my money back. Thank you. Mary **. My flight was April 13, 2020.

I canceled the flight due to the virus situation. Was told I had a credit I could use within 90 days. Booked another flight. Was unable to locate the place to apply the credit confirmation number. I am currently on hold waiting for a representative to walk me through where exactly to locate this place so that I can use the credit from the canceled flight. It’s been two days that I’ve been trying to get through. Yesterday the automated service explain that the whole time was greater than 30 minutes and to call back later and hung up. In my opinion it’s disgraceful customer service. I understand the state of affairs but at least offer a callback like many of the businesses do now when their whole time is excessive.

I purchase an airline ticket with this company. It was canceled due to covid 19, so I tried to use my $260 credit with airline to rebook a new flight for my daughters graduation. Per management named June they had no flights going out for June 25th date, so he said since theres no flight to accommodate me he would Credit money back to my debit card in 7 to 10 business days. So I had to book thru another airline. He never gave me Credit, another manager named Ed said that he should not have told me that. So I just want to get an extended credit until next year, because I'm not going back to Ga no time soon. But no one can help me. All the flights on line has a terrible layover. So I cant find nothing to accommodate me. I would love to use my credit. But poor assistance. Any recommendations please help...

Frontier changed my flight to add a five hour layover, which would cause me to miss the event I was flying for. I called, they said, "No problem, you will receive a refund in 10-12 days." The other people I was flying with got their refund, but I didn't, so I called a month later. The customer service person said, "Of course you get a refund, we changed your flight, it will be there in 10-12 days." Now I have received an email saying I do not get a refund at all and I had better reschedule the flight in 90 days or lose a credit they gave me. I don't understand the point of calling their customer service line if the things they say do not carry weight. Also, I never authorized anyone to "cancel" anything because I would have just waited this out until they cancelled the flight themselves. What is the point of rescheduling with a credit for a trip I don't plan to take sometime in the future with an airline that will probably be out of business next year?

I purchased a non-stop, round trip flight from Austin, TX to Philadelphia, PA on 2/1/20. In mid-March, I started to receive numerous, daily emails from Frontier stating that I could cancel my flights and re-book at a later time with no cancellation fee. On March 27, 2020, I broke down and cancelled my flights. When I tried to re-book the flights today, I discovered that Frontier no longer had the flights. In fact, if I had not cancelled my initial flights, I would be in Philadelphia right now. (If the original flight existed) I would show up at the airport on May 16 and discover my flight to Austin no longer existed. Frontier will not issue a refund in spite of the fact that I can no longer re-book the flight EVER. It doesn't do me any good to have the ability to re-book when the flights do not exist. THIS IS FRAUD. PLEASE DO NOT BOOK A FLIGHT WITH FRONTIER.

Booked a flight in Feb 2020, non stop to Las Vegas from Seattle. Received notification flight was cancelled and changed to a layover in Denver. I have medical issues with my ears and flying, and need to be non stop when possible. This is why I booked my initial flight to begin with. When I called to cancel, as they offered no other alternative, was told I couldn't get a refund, but a credit. I had to book travel in the next 90 days (good for a year). I am not a frequent traveler, and this trip is for a family reunion. Now I'm out $260! As I probably won't rebook with them. Because THEY made a change, I got screwed. NEVER AGAIN will I book with Frontier Airlines, and I caution you not to do the same.

Absolutely the WORSE experience with an airline. I booked a flight to Cancun for March 2020. It was cancelled due to Covid -19. They refused to give me my money back. They gave me a voucher which is not what I wanted. I have tried to call them back numerous times, just to be placed on hold. NO one has answered my calls. I have stayed on hold for hours at a time and then just hung up on. NEVER, EVER WILL I FLY ON THIS AIRLINE AGAIN! There is a VIRUS. The ability to fly into Cancun is restricted, so I can not get into the country! I beyond upset!!!

FRONTIER AIRLINES refuses to take accountability for failure to inform customers in a timely manner that our flight was cancelled as well as failure to advise customers that they had an option “not to fly” and to be reimbursed. We experienced issues to and from our destinations. Several hours in delays, with confirmations that our flight would be en route soon, only for the airline to announce at closure of the airport that our flight was cancelled and to come back tomorrow. Agents disappeared after the announcement, with no further instruction. We had nowhere to sleep.

I booked three tickets on Frontier Airline for June 2020 $340.60. On April 5th Frontier cancelled my flight. I called and talked to their customer service and they assured me I would receive a credit on the card I booked the trip. Today I received an email stating I had "chosen" to receive a travel voucher instead of a credit on my card. I called their customer service and said I never agreed to a travel voucher. I asked for proof I made that agreement and said said no, it was confidential. The customer service rep said they would NOT issue a credit against my credit card. I filed a dispute with my credit card company but I should not have to go through that hassle. BE VERY CAREFUL WHEN YOU BOOK FRONTIER!! They will keep your money even if THEY cancel the flight. They also said I had to use the credit within 90 days.

Frontier Airlines service are really so good because my experience with Frontier Airlines is awesome! And for international travel, only domesticated dogs and cats are allowed. You should visit on Frontier Airlines official site.

They booked my flight through Volaris since they referred to this as “Co-Sharing “ with another REPUTABLE AIRLINE. Upon my arrival to the airport I was informed by Volaris Agents that my flight had been canceled and that there would be no more flights until April 5 and they said that they would fully refund my money but when they searched in the system the Agents informed that since my ticket was purchased through Frontier They assured me I would be entitled to a full refund. I felt a great sense of relief after their reassurance therefore during my call to Frontier after being placed on hold for almost 4 HOURS I was told by an extremely unfriendly representative that according to their records the flight was never canceled therefore I was not entitled to a refund.

TO FRONTIER AIRLINES; ABOUT THE RESERVATION CODES: **. First of all, I cannot believe that your airline company will not refund ticket costs even for a fatal case such as a coronavirus. You do nothing while canceling other airlines-bus companies. We need money now, we cannot even get our salary from the workplace. What you do is inhuman. While you are first in the world with the speed of virus spread, do you still dream of flying? Our ticket to the United States from Turkey were canceled, and we're not there. I took a mail about it, but you give credit to değil siz possible without approval from the credit data demedim b. I would do this myself for 1 day from my ticket date. At least I converted it to credit at the end of April so it would be available until the end of July. Of course, if the virus runs out.

I booked 1/7/20 for $507.92. This was for 4 roundtrip tickets from Nashville to Orlando on March 27, returning April 4. My initial booking confirmation was -----. March 13, I received notification that my reservation was cancelled. I called Frontier and she told me to use that reservation code as a credit to rebook because she didn't know why it would have cancelled, which I did. I booked and received notification within 24 hours that my reservation was cancelled a couple other times (reservation codes -----, -----, and -----). The last time I rebooked (same flights, dates and passengers each time), my confirmation was -----. I have not received notification from Frontier, but online and via app, as of today, this reservation is now no longer active as well. I do not wish to rebook with all this COVID-19 mess and Orlando being shut down now too. I am just seeking my full refund of the $507.92.

I fly Frontier Airlines once a month, Customer service is excellent and Super Accommodating, The Airline prices round trip are always the guaranteed Best Price, Frontier always has Special pricing Promotions going on, I needed 1 month to have wheelchair Assistance, not an Issue, perfect, As well the employee who gave assistance with the wheelchair actually was pushing 3 wheelchairs at the same time, He was great and not any Mishaps, Furthermore, If you need to cancel due to an unexpected death or injury, They will 99 percent give you a credit voucher to be used within 90 days, Airline is always Clean, no issue there, Every Airline is delayed one time or another due to unexpected circumstances, Frontier will give you a good voucher and or a credit Voucher for your next trip,

Could not believe that to put my bag in the overhead it would cost me $90 roundtrip. Plus when I asked for coffee they wanted $3.00, I was shocked. Next they will charge to use the bathroom. Or charge for the toilet paper.

So I am a repeat offender, meaning the last trip with Frontier was not my first experience using Frontier. Each time I travel, it's like I get carte blanche service. From the desk to the pilots, I have gotten nothing less than respect and quite a few smiles. To ask if I would use Frontier again would get you a definite yes. I traveled from San Antonio to Orlando on my last trip, the plane was a little late arriving in San Antonio and we were already going to get in late, but to my surprise we not only got to Orlando on time, we got to Orlando ahead of time. I joked with the pilot that he had a lead foot and he jokingly said that I should see him drive. It was a good experience.

I purchased a flight 3/13/20 and decided that it wasn’t safe for me, especially being pregnant, to travel due to the nationwide/worldwide outbreak of the COVID-19. I spoke with a representative regarding a refund. He explained they are not honoring refunds, but offering a credit. I thought a credit would be reasonable considering that I fly with Frontier very often. He also explained that the credit can only be used one time and may only be used towards a flight with equal or greater value. I was upset because they were advertising credits, however, if I were to purchase a future flight lesser than the amount I have the credit for, then the rest of the credit will be lost.

I had to fly from Salt Lake City, UT to Austin, TX. My company went bankrupt, so it was time to go back home. Frontier had the lowest price for the one way flight, so I gave them a chance. I'd never flown with them before. Thankfully, I looked at the fine print, and saw that I had to pay for my bags. Carry on, and stowed luggage. The crazy thing is, the luggage was almost as expensive as the ticket! The airline is cool. As far as I saw, it was also one of the few direct flights to Austin from SLC. I dug the planes livery. They have wildlife themed tail wraps.

Called the help line to cancel due to Corona Virus advisory for travel. This is 30 days before travel date so way ahead of time! They told us that it is $25 change fee each if on the phone on top of cancel fee, better do on-line. SO we did, what it does not tell you that there is a cancel fee of $79 for each traveler ($158 for both of us!!!) - This is bad service for what is going on with the Corona Virus. You would think an exception is made due to the government and CDC advisory. Do not travel with Frontier - bad bad bad service!!!!

My wife and I booked a trip to Orlando from Houston, however due to travel restrictions from our respective jobs amid the Covid 19 outbreak we attempted multiple times to cancel our flight. We were deemed "not authorized" via their website and on multiple attempts to call the line would go to a busy tone and disconnect. Truly shameful and deceptive business practices at a time when even Spirit Airlines is offering full refunds. Keep the money, hope you guys don't recover from this, and if you do, you will never have business from us or anyone we know in the future. Dr. ** out.

Everyone from the ticket agents down to the pilots and flight crew were great. Everyone made me feel special. Like the entire flight was just for me. The crew keep me informed as to flight progress and destination time. One of the stewardess lent me her phone when mine died. It was truly a great experience.

Very poor customer service. On a recent flight they refused to let me bring my CPAP machine on board as carry on despite it is a medical device because I already had a small notebook bag. They wanted me to pay for a carry on because I had a second piece. ADDITIONALLY - I booked a flight on 3/7 for a trip which had to be canceled due to the Corona Virus because the person we were visiting has a serious respiratory condition. Not only would they not even consider letting me reschedule the trip but they were rude about it! No customer service!

My credit card number was fraudulently used on Frontier Airlines. I noticed the transaction and contacted Frontier Airlines customer service. I first spoke to a customer service representative and informed him of the situation. He asked to verify the name, credit card number and address for the purchase. After it was verified, he informed us that they did have a reservation using that credit card number. He told us that he could credit the money back to our account. We asked if he could provide us the information for the reservation and when it was booked. He told us he needed to review the privacy policy and put us on hold.