Frontier Airlines Reviews

In December 2022 my wife's flight out of Conn. was cancelled after delay which would have caused her to miss a connecting flight. Her luggage had been checked earlier. When she went to retrieve her bag it was nowhere to be found. A lost bag complaint was immediately filed. Frontier staff stated they thought it had to be stolen by another passenger. Twelve days later we were contacted by Houston airport to arrange pick up of a bag reported missing 12 days earlier. Houston Frontier had no clue the bag had been reported missing. We had to request that the bag be flown back to Conn. We filed claim for $100.00 worth of dated medication boxed too large to carry on the plane so it was packed in luggage. That claim was denied because my wife never got on the plane which makes no sense at all. Customer service was chat only!

I had a flight scheduled for 10 pm. They texted me saying it was delayed and was now leaving at 1:47 am. When I got to the airport the TSA was closed because they close at 12:30. Why would you schedule a flight when TSA is closed? No one could board the plane and it left obviously because they have to be at the other place. They wouldn’t give me a refund and they would pay for another flight. The only thing they could do was book me another flight 4 days later. STAY AWAY. Because **.

Very bad experience with this Airline. They make mistake and my birthday is with a custom stop me. When I went back to the customer service the car she starts helping me. I told her that I need to speak to a supervisor. She get inch and never come back. It was a line of people. Do you need help. Nobody wanna help them. That’s a bad airlines. I am never gonna fly with them again and they charge a lot for that the bags so good luck. I never gonna be a customer again.

I recently had the unfortunate experience of flying with Frontier Airlines, and I must say it was incredibly disappointing. My flight, F9 2271 from New York to Atlanta on September 24th, was plagued by a series of issues that left me deeply frustrated. To begin with, the flight had a substantial delay of over an hour. The real problem, however, emerged during the boarding process. The airline staff, who seemed ill-prepared and stressed, mishandled the situation. The announcement that the flight would be canceled if not airborne by midnight added unnecessary tension for all passengers.

Be careful with Frontier, they charged me $400 dollars for two 40-pound suitcases and one cavity is a bummer. I will never travel like that dishonest airline again. Is pretty bad service. The people is pretty bad. Beware.

Don't buy their GoWild. I bought the GoWild unlimited. No direct flights. Can't book until 1 day ahead and the direct flight is not available for GoWild but they are available at the regular price. The rules and restrictions are not clear. I will dispute the charges with my credit card company. This is not right.

I tried to buy a ticket on cheap airfares. The ticket was listed for $127. I bought from that site and got a confirmation that it had been processed. Then I got a notice saying that my credit card had declined. I double checked, there was nothing wrong with my credit card. Five minutes later the ticket was $400. This did not include a carry-on. I still pay the $400 because I was desperate to get to my aunt's wedding. The flight was overbooked, and they would not allow me to check in.

The worst airlines out there. I wouldn't fly with Frontier Airlines again. The worst customer service. Save the headache and your money. They charge extra from baggage to a drink or snack during your flight.

Had a flight on Monday. Canceled an hour and a half before the flight via e-mail, but was unaware due to driving to airport. Upon arrival the area in front of Frontier was full of people, and as I went to check in on the kiosk it told me I was not checked in. I got in the long line to speak with someone and while I was waiting, someone got over the loudspeaker stating our flight was canceled and we needed to get in the line where their international flights were to get a new flight booked. As we waited in the international flight line for two hours with only one clerk occasionally two clerks, they were very unhelpful, unfriendly and didn’t really seem like they wanted to help at all.

This has got to be the worst airline ever! I used them for the first time in May and ran into some issues but decided to see give it another try to see if it was a fluke. This time, I booked a trip for two people. My flight coming back had a layover. I had to pay $65.00 x3 for my bag instead of 2x. Then I received an email saying we were assigned seats. I never been assigned seats prior to checking-in for my flight (even when I flew with them back in May). Well, they assigned us seats that aren’t together either. I mean.. isn’t that why people book seats together vs separately? I get if I purchased them separately or if I forgot to check in, but looking on their website and the seat availability, they still have a lot of seats left. This is just a clear indication what a scam this airline is!

I booked non stop flight. But a month before my travel date they changed my flight from 5 and half hours to more than 10 hours flight with one stop and the same thing happened on returning flight. They also just want to charge you money on each step at any airport which was frustrated experience.

I had a flight in San Juan PR for 2:11 pm to go to Philadelphia and they already make you come to the airport two hours in advance. During this time of me being on time with my flight it has became three hour delay. In this three hour delay I had to reorganize my life back at home. I have children that I need to take care of and now I have to pay for a babysitter, I should have already been home. I will never fly with this company ever again. I need to be reimbursed or something but I paid too much money for the plan delay then actually being in PR. This is ridiculous.

This company is HORRIFIC! Today is my birthday and I'm spending it still in Puerto Rico on the runway waiting to get home to my children! The airline is saying a fan blew and mechanic is trying to fix it! This aircraft landed and dropped passengers off but for some reason now they're have "mechanical issues"... I'll never again waste my money with this low budget company! You're better off flying United, Delta or American! Their flights might be CHEAP but by the time you spend money for your bags and extras the price sky rockets! So I'm essence I'm still sitting here not knowing if I'm going to make it home on my birthday! AND LASTLY, I'm confused as to why the airline hasn't given us an option to change our flights? This makes no SENSE!

DO NOT TRAVEL W/ THIS AIRLINE. Do NOT purchase a Go Wild Pass, DO NOT fall for it. The worst airline to travel and what they advertise is fake. And you can not get in contact with them. They steal your money.

So imagine this.. It's your wedding day.. You wake up, everything is panning out perfectly. Your family and closest friends are by your side, the sun is shining, birds chirping, and you're marrying the person of your dreams in the most beautiful place anyone could imagine... and as you walk down the aisle (or if a man, stand at the altar waiting for your wife to walk down the aisle) you suddenly get this urge.. wait no.. it can't be... immediate PANIC. Was there cheese in that pasta last night??? You look around, but there's nowhere to turn. Your stomach is turning. You've never wanted to disappear as much in your entire life, and as you turn to run to the nearest restroom you defecate all over yourself, ON YOUR WEDDING DAY, in front of 200 people...

Departure flight 1700 schedule to depart at 9:55 PM. I am a disable adult I have difficulty walking along with other health issues. There was no wheelchair access. There was no employees to assist the passenger. The gate was changed. I had to walk all the way from the original gate all the way down to gate number four. Arrive at my destination at 8:30 the gate destination Only to learn that the flight was actually being delayed by one hour. The flight did not leave until about 12:28 AM. They brought the passengers on the plane. There was no air condition.

I recently had the opportunity to travel with Frontier Airlines, and I must say that my overall experience was quite disappointing. The flight I was scheduled to take was delayed multiple times throughout the day, leading to its eventual cancellation. What made matters worse was the lack of clear communication and support from the airline. Despite waiting at the airport for over 7 hours, no one from Frontier Airlines offered any meals or refreshments to the stranded passengers. It was disheartening to see the lack of attention to basic customer needs during this extended wait.

Layovers, late flights, sitting in the plane over 3 hours in Salt Lake City and it didn't move, got to Denver and was late for my flight. I got to Philadelphia and my return flight's disappeared. Customer service responded with otter service.

Zero customer service, rude attitude filled front desk. Waited over hour, followed Frontier website and then told, "Sorry no more, we don't compensate, you should have arrived 3 hours ago." Poor everything. Walk, drive, take bus or train but DO NOT USE THIS BUNCH!

I’m in the Aviation Industry and have flown millions of miles on countless flights. This has got to be the worst in the airline industry. Initially, postponed my flight for three hours and then cancelled it; for unknown, reasons. No explanation was given. They offered to put me on a later flight to a distant destination where I could spend the night in an airport and leave at 5 in the morning! They didn’t give a damn about my situation at all! Here’s your money! Now go away! I would recommend you pay the extra money and fly Delta. At least, odds are you will get there. I’m sorry Delta. I will always use my Delta AMX. There is value in good service. Frontier will never get my time and money again. Don’t let them take yours! LTC Dane ** US Army Retired

My husband passed away June 2023. Tragic accident. I booked a flight through Frontier for my Father in law to attend the services. Frontier charge me for two flights. No phone number to contact, no customer service at the airport. Used email they provided and never ever got a response back. Contested with my bank but these thieves said I have my bank information to purchase the ticket so I got charged. But of course they had my bank information. I purchased a ticket for my Father in law. This airline needs to be shut down and closed permanently. They are very unprofessional. DO NOT WASTE TIME AND MONEY WITH THIS AIRLINE. Plus other airlines are so much cheaper and some won't charge for checked bags and free carry ons. Please take my advice.

I had the unfortunate experience of flying with Frontier Airlines recently, and it was nothing short of a nightmare. Their customer service is absolutely abysmal, and what makes it even worse is the fact that they don't provide a phone number for customers to contact them. From the moment I booked my ticket, I knew I was in for a rough ride. When I needed assistance with my booking, I was left with no option but to search fruitlessly on their website for answers. The lack of a customer service hotline left me feeling stranded and helpless. On the day of my flight, things only got worse. There were delays, of course, but what infuriated me even more was the complete lack of communication from the airline. Passengers were left in the dark, with no updates or explanations for the delays. It felt like they couldn't care less about our time and convenience.

This airline is horrible. Staff at counter not helpful. Ridiculous the amount charged for luggage. Flight was delayed 3 times. This was the first and last time I'll fly this airline. Very dissatisfied. I thought it was going to be a good flight. Take my advice. DO NOT FLY THIS AIRLINE.

Went on vacation and had to purchase 3 tickets at the Frontier counter in Orlando Florida to Mexico. When the flight couldn't leave earlier we put a cancellation on the flight within 2 hours of booking and purchased another flight with a different airline. Frontier never responded to the initial refund and when we got back since April I have been back and forth with them to issue a refund. When I got nowhere with them I had to defer to my bank for the refund and then they mentioned that Frontier is not issuing a refund regardless of the proof of the initial refund request which was followed based on their own cancellation policy. Frontier has been notorious for not issuing refunds and had a lawsuit against them last year. Worst airlines in dealing with customer satisfaction. BOYCOTT FRONTIER.

First, and only experience ever! Had my boarding pass on phone, then it vanished!! I went up to desk, and had to print me one (only option I had). And proceeded to charge me $25. Also, flight got delayed 21 hours. (Basically cancelled). So I had to quick find another flight. That cost me $500. I thought there was a way that we would be compensated something, anything? Never even an apology!! It sounded like we would at least get a refund. After asking about how to get that, a lady at the desk just handed me a QR code to scan and start the process. I did that diligently, and filled everything out to a T.

I had a Frontier Airlines roundtrip ticket. The day of my departure from San Fran back to Cincinnati they canceled my flights at the very last minute. Instead of refunding my money in full so I could purchase another ticket with a different airline, they said they put the money back but would take a few days. I told them it was not going to work because I didn't have any funds to purchase another ticket and that I was gonna need that money upfront in full so I can be able to purchase another ticket because I could not afford to lose my job. The agent laughed and said that my job was not that important...I yelled at him saying, "You mean to tell me that my job feeding my family is not that important?" He went on talking about something else. I didn't get any compensation...nothing!

Was charged 100 $ for a personal bag that I have used about 10 other times on this airline from Fort Lauderdale to Cleveland. The worker played games knowing they were going to charge me that. Never again will fly with them.

I flew from Orlando Fl to Ponce PR with a backpack. No issues there. On the way back at Ponce airport they had an employee requesting passenger by passenger to measure their hand bags. Even they were exactly the same but on this return flight they were charging everyone $100. The worst airline. Also on board not even free water and the seats are metal with just leather on top. No padding. No reclining.

This is the worst airline, they cancel my flight right before boarding and they didn’t explain the reason and don’t have no voucher. Never in my life will travel with this airline. The carry on is too expensive too.

Flight from Cleveland to Atlanta was delayed 12 hours. We had to de-board the plane once we did get one. My bag was approved on the way to Atlanta for boarding, but I was told it was “too big and I have to pay $100 right then or throw it away” on the way back. It was a weekend trip and it had the same amount of items coming in. Being that no one had $100 on the spot. I had 5 minutes before the gates closed as I exposed my personal items as a female, and shoved them into other family members’ bags who then had to wear extra clothes to fit. We re-sized my bag. The lady goes “The wheels are sticking out a little”. So I throw a bag away that I’ve had for years and that was approved into Atlanta but not out. The lady could care less and even chased down my sister in law for putting things in her pocket. That lady, and I use that term loosely - and airline is the absolute worse. I would ride Spirit Airlines anytime, anywhere.

Horrible Experience with Frontier Airlines! My family and I recently flew with Frontier Airlines from Philadelphia Airport to Orlando and back to Philadelphia, and it was a complete nightmare. The airline had no staff to assist us, and we were left to fend for ourselves at every step of the way. They didn't even give us any information about flight time changes, and we were just left stranded at the airport. When we asked for help, the airline told us that we needed to rebook and pay for our flight due to their mistakes. We were forced to stay two nights at a hotel because they wouldn't provide an early flight for us. This was a significant inconvenience and an unnecessary expense that we had to bear because of the airline's incompetence.

We had a flight booked months in advanced. We arrived at the airport before 5 am and wait and went through the boarding process which we were still on the ground at 9am. And then they announced it all ended up being canceled. Now no flights to or near our destination and all they say is sorry. Entire trip ruined, money wasted. Horrible.

I am Extremely displeased and disappointed with Frontier, yesterday my brother and I had a flight to Chicago with a layover in Atlanta. We arrived in Atlanta earlier than expected at 7:20pm. We then sat on the airplane with barely any updates or info as to why we weren’t headed to the gate to off board. We finally heard from the captain with again no update on time! "Apparently it’s rush hour here in ATL" the captain joked. The airplane drove in circles, still no gate available after 1 hour. Still sitting and waiting on airplane! 30min passed the captain makes an announcement saying he sees our people ready and a gate is available, yet no movement and nothing seems to happen. We then continue to circle around the tarmac. Round and round we go until finally after 2 hours of sitting buckled on the airplane a gate opens up!

I took a flight from Detroit and the Customer Service staff was rude and not helpful. I was overcharged for luggage and was told they could not help me or give me any refunds. Then when trying to call Customer Service to see if I could be refunded there is no way to reach them. The people who did answer the phone when I was trying to reach someone was not helpful and just hang up in your face and give you no directions. I will never ever book with this Airlines again. I don’t even see how they are still in business.

This airline changed my flight time from morning to evening and also added a stop without my permission. I could not change anything, get hold of anyone, get a refund online, nothing. They pretty much flat out screwed me. DO NOT FLY THIS CARRIER. They are a sham. WHERE IS CONSUMER PROTECTION?? This is not a one-off.

We bought a flight for 6/20/23 and noticed it did not give us the right return flight we tried to call Frontier Airlines to request a change. The automated system told us to go to the website, and when we did so it changed the outbound flight. We attempted to contact them via phone again and the only other option was an automated chat link they sent to our mobile phone.

I had an medical emergency with my son. So Frontier canceled my whole flight and was unable to give my credit to rebook. But, was also promised a refund. A month later I received an email stating that my refund isn’t going to happened even though customer service said it was out of my control. On the second booking of the same flight our flight was delayed four hours. Now this being my first flight ever made my experience a little less amazing. I enjoyed my trip to Atlanta. But, will never being using this service again.

I bought 2 passes for the summer Go Wild Pass. Ended up wasting 1000 on this so called deal! I wasn’t even able to use it! Every time I checked for a flight (and I checked every few days!) and NO FLIGHTS were available! Even though they had plenty of flights for their regular and subscription flights. I contacted the BBB and even after a month of going back and forth, BBB had to close the case unresolved since Frontier refused to respond! Don’t make my mistake. DO NOT BUY THEIR “PASSES”. Waste of so much money!

From Atlanta, they changed our gate a total of 3 times... making us get on and off a train 3 different times in the busiest airport, the first time they changed it they didn’t even notify us, we heard it from another group of passengers. Then the flight was delayed 3 hours. Then once we finally boarded the plane.. there was another delay because the crew couldn’t figure out who was suppose to be working. The entire crew including the pilot, had an entire conversation/argument about who was suppose to be working. The flight back to Atlanta was not any better. No Frontier employees were there to man the counter which left long lines at the airport for everyone. Now the plane is delayed again.. who knows if I’ll ever get home. I will NEVER fly this airline again!!! They are the most unorganized, rude, unprofessional people I have ever dealt with.

Where do I Begin? I finally took some time to book a vacation for myself in years and the company I went through suggested frontier. I had never use Frontier before, but I thought, "Let’s go with it." It was a direct flight which I thought that was fantastic. From the beginning, it was horrible. They charged you for your luggage which could only be 40lbs. My suitcase weighs 10 alone. They charge you for your seat assignment and you are allowed to have a personal bag to carry on however the mechanism used to check if your carry-on will fit under the seat is far is smaller than what is actually under the seat. However, I pay the seat assignment which was $77 additional. I paid the checked luggage which was I believe another $77 each way so I paid over 200 and some dollars just for my seat and my luggage. When I arrived at the airport, I went to the desk to ask where the kiosk was to check in.

Signed up for a flight two months in advance. Day of flight comes and there's no pilot scheduled. This is the reason they gave for us sitting in the airport for hours while it's closed. Horrible services, horrible flight, cheap small everything, really could not be worse except maybe spirit. There are such scummy loser companies surviving these days and it's sad. This is one of them, never use them!! I'd give zero stars if possible. Couldn't be less satisfied.

They'll lose your luggage for 2.5 of your 3 day trip, cost you $1500 trying to replace vital items to the trip your taking, delay your flights, hire employees who are blatantly rude to customers, promise you reimbursement for the expenses their failures cost you (which are LEGALLY owed by the department of transportation), make you fill out one thousand forms to claim them, and then make it impossible to contact them in order to find out the status of your reimbursement, so they don't ever have to actually pay you. Oh and when they drop off your luggage finally when your trip is almost over, they'll leave it at the incorrect address with nothing more than a picture of your bags in the middle of the night (1:30 in the morning to be precise) from an unknown number, so that your bags are almost impossible to find. But it's out of their hands then, so they don't care. That's what your company is about right? Where is my reimbursement???

Literally no phone lines to call, if you need help you are screwed. Personal item allowed to fly free, must fit under the seat. It is tested to fit in a much smaller container in the terminal, as compared to the real compartment under the seat. Should their bag not fit in this smaller container, the passenger is charged $65. Staff freely chooses who to select for this check. In my experience staff is often non-** and often selected ** passengers to check their bag in hopes of charging them more money. Pilots are often very young and inexperienced. Rough landings are common. If you want to check in at a desk, it is an extra $25 per passenger. They want you to use a silly touch screen.

No one was manning the check-in desk and everyone waited in line for over an hour, many of them missing flights. I had also purchased a checked bag online but it wasn’t showing up in the system. I provided the rep with a receipt and they still made me purchase a checked bag again.

Airline cancels flight without a reason. Horrible customer service. You can only reach somebody by email and after sending them a long email they respond with something totally different than what your question was. You’re dealing with nothing but foreigners who are ignorant. I also bought insurance on this and the insurance I bought with Travel Guard cannot give me a clear answer if this is going to be covered or not to book with an entirely different airline. This is a family trip and they have no other flights out for the next two days. My son's in the military and has already got his time in. This ** everything up and they’re not reimbursing anything like hotel rooms and car rentals that have already been set in place. Don’t even waste your money on this airline anymore. Even if you have to pay more for American Airlines, United or Southwest it’s worth dealing with real people.

When I checked in for my flight, yes the flight was cheap, but once they started hitting me with the fees for checking my bag and selecting a seat, I was at a cost of a real airlines. Yes I said REAL!! The agent that selected my seat was now I see spiteful, like I was bothering her from doing nothing!! She seated me between two ladies seat B, but the punch line was the plane was Empty!!!! Then on the flight, the agents asked if you wanted a snack. I asked for chips, she requested Pringles. Bad enough they were 5 dollars, but damn never said they were Sour Cream?!.. BUT I had paid for the item FIRST! And I asked for a Sprite, never got it...Not surprised! Then we boarded a Lil early, but left us sitting on the plane for like 40 minutes with something mechanical so why even load the plane that early????

I have never experienced such loud unprofessional flight attendants. While traveling from Atlanta airport to RDU, the flight attendants discussed everything they did the night before, every man they slept with, every woman that made them mad. It was the worst I had ever experienced. Please Frontier Airlines, scan your flight attendants better. Atlanta is the worst.

At the baggage check-in their customer service is terrible. The lady was rude and disrespectful. On the flight, there was this 2-3 yrs. old standing on the seat while landing stewards saw and did nothing. They also add fees that they don't tell you about and you end us paying more. Overall they are awful. Well never use them again.

The worst experience.. We were there 2 hours before to give or carry bags to them. By the time it was our turn we were supposedly 2 minutes late. They rebook us till next day. We had already check in 4 hours before in the app. Still miss our flight but we were not the only ones. There was a lot of people that supposedly were late and had to rebook and pay more to flight out. I don't recommend Frontier airline. Be careful. They bunch of scammers. We had 2 senior with us. They didn't care. They don't care for their customers or to do things right.

I booked a one way ticket from NY Laguardia to Atlanta for Monday, August 14, 2023. The flight was scheduled to depart at 10:45PM; however, that did not happen. It started with multiple alerts (texts & emails) stating the flight was delayed, with no communication from an actual human. Moving forward, a brazen passenger looked at the computer screen behind the Frontier counter, and observed the word "cancel."

CHAT is the worst @ Frontier. What is happening when you cannot EVER get a live person and a simple task/question takes 45 minutes. Your chat software asks for the same info multiple times and it is obvious I am not getting your UNDIVIDED attention. What the **? Yesterday -- tried to change the name on a ticket that was purchased by a friend with my friend. Today -- I simply wanted to know why I cannot add the new trip to my app? Is it because I did NOT purchase the ticket -- I HAVE the confirmation number. I am so unhappy I took a Frontier credit card and feel like I have to use you. I do NOT have my answer!!!

My very sheltered, never flown alone daughter had a flight from BWI (Baltimore) to San Francisco with a layover in Atlanta. The connecting flight was delayed and then cancelled. In Atlanta, Frontier said, "We will refund your money, now you need to figure out how to get to San Francisco." Frontier does not have a customer service number that a frantic mother can call! My daughter had to stay the night in an airport with no way to even get back home. Eventually she was able to take an airport subway to another carrier and got a ticket to Dulles and then SFO. It took her 36 hours! It cost over $450 to get a last minute ticket. Frontier is absolutely a joke and very lucky my child is safe!

When we landed at the airport 3/4 bags were there. I immediately filed a claim at the lost baggage desk. When home I submitted all the paperwork Frontier asked for. It has been over a month and I have absolutely no idea where my luggage is. Each time I submitt a chat, the "person" writes me that they are still looking for my luggage and thanks me for my patience. I am so annoyed. How does a company NOT HAVE A PHONE NUMBER to call.

The worst airline, the worst service. Flight cancellation every time. Overpriced on luggages. Luggage over $70 for 40 pounds or lower. Would never fly with them again. Never. Never. Never. My first and last time. I would rate negative 100 stars

Booked flight in error and wanted to cancel immediately. But not possible with these crooks! I would never recommend Frontier to anyone anywhere. Desperate thieves! Karma is coming soon!! Do yourself a favor and choose another airline.

I've traveled with Frontier for years and witnessed them incrementally get worse and worse. They are so disgusting at their practice at this point they should be removed from the market entirely and the CEOs should be gotten rid of.. Absolutely abhorrent, the practice they are using now with the fees. It is literally predatory. Preying on the lower class. I would love to join in on a class action lawsuit against this parasitical company and I hope you join as well.

Do Not Book or fly on this airline. Customer service at the airport is horrendous. There is a drill sergeant at DFW airport that is absolutely mean and treats people like they stole their tickets. Just to make sure your personal item/backpack is not overloaded. No phone customer service. The seats on the plane are barely covered, hence they are hard on your buttocks and back. When we landed in DFW there was no jet bridge, we were dropped off in the middle of the tarmac 108 degrees and had to ride on a shuttle to be transported to the terminal. That was so archaic in America, for a moment I thought I was in another country. Their bag policy is atrocious and you are only allowed 40 lbs internationally when all other flights are 50lbs. $77 for the first bag the day before and you have to pay for carry on. As a punishment for not purchasing a seat for $76 most passengers are seated at the back of the plane.

Just wanted to start saying no customers service. Not a good idea. No customers service at airport. That's not good idea. We are human. We need human to talk to. Not a robot. This is the worst airline. Cancel this airline forever. Don't recommend to anyone even a dead horse.

You don't know how good something is until you need it. In the case of Frontier Airlines they soar to the top of the bad list. I never thought any customer service could be worse than cable companies. They sank below them and a whole lot more. No intrapersonal contact is demeaning and unproductive. Was dropped often from the chat line. Was 3 hours attempting to get flight confirmation. This information they never emailed to me after I made the purchase. I needed timely help. No chance of receiving that. By the time all the charges are piled on, they are no economy airline anymore.

I have a flight tomorrow and after reviewing my boarding pass noticed they don't have my wife's TSA precheck and they also have us in different boarding zones (even though we're sitting right next to each other). There is literally no customer service phone number. The options for cust svc is e-mail or text on What's App?? If I had known this company had zero customer service and can't even fix its own mistakes I would have never booked with them (never will again). I would recommend avoiding this company like the plague. After all the fees you pay for EVERYTHING it works out to the same price as a real airline. Don't let this company fool you!!

No customer service in person or online. No phone available for customer service either. Don’t expect to be treated as a paying customer with this airline and if you get over charged for anything you can forget getting a refund. Customer service in all aspects is the rudest treatment you will ever get. Will never fly This airline again. Is sad because they used to be a great affordable way to travel. Now you can’t even get any assistance unless you pay a fee to do so. We were over charged for baggage, damage to baggage, duplicated flight that couldn’t cancel due to no customer service at airport or online. Almost missed flight trying to straighten out all these issues and was treated worse than I have ever experienced. Will be filing a claim thru credit card company to try to get refund as last resort. Buyer Beware… don’t fly Frontier. Worst airline ever.

The Frontier agents at Cleveland airport have to be the rudest human beings I’ve ever met. It’s like they compete with each other on who can be the nastiest. Zero professionalism. I will never fly with them again. I’d rather pay extra money to be treated with dignity. Guess that’s an upgrade fee nowadays. Just inexcusable behavior Frontier!

We’ve got to get her boarding passes before departure and this wonderful lady Vanessa still was able to get us on the flight. She got it approved by her supervisor. She went above and beyond for us. I just want to make sure everyone knows what are great employee (Vanessa **). She deserves recognition. I was almost in tears and she fixed it for us. The plane ride home to agree. The students were all wonderful to the pilot also wonderful. I will definitely use them again. This was our first time. Now I know how everything is to work.

Worse customer service. Every I chat on like every agent give different answer. Bought a ticket and I cancel before 24hrs. They charged on my credit card. Won’t give me proper answer that it is credit. Never explain that I have to use in 90days.

I purchased my ticket for my family vacation in February 2023. Here it is August in Florida with my family enjoying vacation. I went to check my ticket for a return flight and nothing was coming up. Call Frontier to get an automated system that doesn’t have my flight as booked, there is no one that can assist over the phone. So I call Priceline only them to let me know the flight was cancelled.

This airline has the worst customer service of all the airlines I've flown with. They seem NOT to care what their customers experience or feel. Taking a flight with Frontier is like rolling a dice. A few times you get lucky, but most times not. Will never fly on this airline again!

Do not waste your hard earned $ with this pathetic co! Worst airline ever! No respect for anyone or anyone's situation to fly. A simple flight from Cleveland to Philly was an impossible task for this weak excuse of an airline... Cleveland Airport should be embarrassed to have such a company represent them. I was at airport by 1, flight was supposed to leave at 3.25. the plane that came in was broke, supposedly. This alleged broken plane was good enough t fly these people in, but not out. We was told new flight time was 4.30 after maintenance handled the situation... (lie) Then it was 5.30, then 6.30. Then the reason was the storm.

Read all the negative reviews. This is not a reliable airline. Left me stranded in a foreign country. The staff is terrible. I had to find my own way home, get my own meals and hotels. Frontier SUCKS.

I bought a fare ticket in January 2022 to go visit my father who was terminally ill in a hospital. The airline cancelled all the flights that day due to the weather. I was so desperate looking for another flight with a different airline. Thank God I found one that same day. For me to get a refund on my cancelled flight with Frontier, I needed to contact them by email asking for a full refund to my credit card. I followed the instructions as written on the paper I received at the airport. The airline responded saying they could not give me a refund to my card, only a voucher for me to use. I waited for the voucher they said they would send me, but nothing happened.

The airline as we all know is a money-making racket. But the agent at gate 11 on Sunday, August 6th in Orlando, Odell is his name his supervisor Jonquin were the most absolutely horrible faces for Frontier. Odell was adamant about not letting women on who had small purses. Not to be confused with a carry-on. Instead of him kindly asking women to place their purse inside their backpacks and explaining the policy, he was stating, "You've gotta pay for an extra item!" "You 'ain't gettin' on this flight today!" "I'll close the doors and none ya'll gettin' on!" This was stated loudly to passengers who only had one item!

Do not ever fly with Frontier Airlines. As a travel agent I had a horrible experience trying to change a name of the client on the existing booking. I was checking cancellation fees on the flight before I would transfer those tickets to another client and website decided to cancel the flight. After 5 attempts to chat with customer support and finally getting to chat to a live agent I was confirmed on flight cancellation an inability to reinstate the flight. After chatting back and forth being so frustrated for my client's loss I was offered to reinstate the flight for extra fee of $205.13 in the addition to previously paid amount of $283. The links their automated service gives you are not helpful at all!!! You better pay a little bit more to book with another airline and at least have a Live Customer Support where you can call with your concerns and get resolve the issue. It took me almost 3 hours to finally to get a bad news. Frontier does not have a customer support phone number. Chat only. Horrible!

It cost me over $300 to get back home. Shame on you Frontier.

I checked my baggage in today 8/4 at the Philadelphia Airport and once I arrived in Ft. Lauderdale my baggage did not arrive with me. I went to speak with with Frontier ticket counter and filled out the paperwork. I’m leaving for a 7 night cruise on 8/5 and my baggage is nowhere to be found. I have been trying to contact them since 4 pm with no avail. I have been traveling with Frontier for quite a while now and I must say that I am pissed because I can not get a live person to help me track down my baggage. I will rethink the next time I have to travel about flying with another airline service since they don’t appear to care about their customers. Their bottom line seems to be nickel and dimeing customers out of every dollar they can get and in return you can’t reach a live person.

After purchasing my ticket for more Orlando to Bahamas. I research the bad reviews, I had no idea They had such poor reviews. They claim And promise excellent service. I guess time will tell. Hopefully it's a good experience

First, they do not tell you until after your purchase that they have strict measurements for a carry on and you have to pay $50-80 a carry on. Second, they do not tell you that you have to buy your seats. Seriously, BUY your seats on your flights. Not sure about all flights but I was going to have to pay $31-$44 a seat. Then, I bought insurance to cover my flight, they charged me a $99 cancellation fee and other carrier fees, then the small amount I had left, they gave me a travel credit that I have to use in 90 days or I lose it. I will tell everyone I can on media and personally to NEVER use this airline!

Had a 10:50 am flight from Santo Domingo that left at 12:30 pm Sunday. We were informed that the baggage system broke and could load all bags. The bags were supposed to arrive on the next flight on Monday. It's now Tuesday and I've been informed that the bags still haven't arrived. The excuse is this is not uncommon. What?!! The bags have to go through customs again. What?!! Maybe they put the bags up in a hotel and that's why they have to go through Customs again. The airline is TRASH.

The experience was horrible. The staff are extremely rude. My luggage never arrived to my destination until the night I was going back home. Then I had to pay $78 to bring back a luggage that I never received. No one knows anything and they are not willing to help you either. Horrible customer service. First and last time flying with them for sure.

So never ever cancel your flight with this terrible, shady company. They will not give you a refund or credit unless you buy their The works package. If you in good faith cancel to get any credit as the majority of airlines do, they will not give you a credit. They only give you the option to cancel from their app or website, THERE IS NO CUSTOMER SERVICE NUMBER ON THEIR EMAILS OR WEBSITE OR APP, on their website in manage booking there is only one button, cancel or modify, if you click on it, it will automatic cancel your reservation.

In case you haven't heard, DO NOT book any flights with Frontier Airlines. You will end up wasting countless hours of your time and lots of money. I've spent many, many hours trying to change a reservation (which was originally booked for me by a family member). Despite claims on the Frontier website making it appear as though it is easy to change a reservation, it is NOT. I ended up accidentally canceling the reservation because the pop-up window did not offer the option to change it.

I thought a was getting value for money. I went to check in online night before flight. I knew I was going to pay for bag and $77 was a bit much but there was $51.38 airline which no live support to answer. I would not wish my experience on my worst enemy. I could not upgrade bag through app at airport or check in, I could not remove extra weight to personal item, I could not take extra weight and pay for carryon. I paid $244 in fees while my flight cost $238. NEVER FLY THIS AIRLINE, LET'S PUT THEM OUT OF BIZ. I TRULY HATE FRONTIER AND I DON'T HATE ANYONE UNTIL NOW.

I can't believe this company is still in business. They are the biggest corporate scam. I witnessed them kick off 3 young men from an oversold flight after they were already seated on the plane. They were not apologetic at all. They refused to offer anything more than a red eye flight the following day. I stepped in to talk to the boys to inform them off their rights. I did not speak directly to the customer service employee, but she was furious that I was helping these young men receive fair treatment that the boys were eligible for under the LAW! Another employee let me know that this is their policy.

I wanted to share our recent experience with Frontier Airlines, which unfortunately left us deeply dissatisfied with their customer service and handling of the situation. My sister and I had a flight from SFO to LAS, and despite the plane being late, we were eager to board and reach our destination. However, upon reaching the gate and after having our tickets scanned, we were pulled aside by a Frontier employee who insisted on checking our backpacks, even though they met all the requirements. It was evident that the employees at that particular gate were frustrated, and this seemed to affect their treatment towards us and other passengers.

I purchased a ticket for my daughter to come to Tampa and spend some time with us. The flight was scheduled to departure at 8:54 pm. The screen at the airport showed delayed and later cancelled and later delayed again. For more than 2 hrs no one was there to explain. No notification was sent to anyone. At 10pm nobody knew was going to happen. Finally around 11pm my daughter board the plane and arrived to Tampa at 2:26am. This was a BAD experience. I almost purchased another ticket with another airlines because it was stressful to know that my daughter was there waiting for a long time without knowing what's going to happened. Will not use again.

Don’t be fooled by the low fares - they continue to charge you throughout your trip for EVERYTHING! Pay for a carry on, checked bags, etc. I arrive 90 mins early for my domestic flight from MIA to PHX. Their app has been down since the night before so I was unable to check in online. 2 very disinterested employees were checking people in and there was at least 100 people in line. I waited over an hour to get checked in, they then charged me $25 for “assisted” check in (even though there was no other option). Then I got to my gate and the flight had already left. Went back to the check in counter and waited another HOUR to be told it was my fault for not arriving 3 hours early and they couldn’t get me on another flight until the next day and wanted $100 re-booking fee. Hard pass. I booked on United and told them to shove it. I will never fly with them again as long as I live and breathe! Rude people from start to finish on top of everything else!!

The absolute worst airline besides Spirit, paid Nearly 800.00 for checked Bags, no charger ports on the plane nor in their customer terminal, customer service is extremely poor. At the time of check in, the clerks went missing for 15 minutes as the line wrapped around and extended outside the door. My advice pay more money to fly and enjoy the experience! Terrible!

I did not fly yet. First, they do a bait and switch with their pricing. I booked the flight anyway. I get an email stating my flight time has changed and now would get me in the following day. That doesn't work for me. I followed the prompts in the email to get a refund. That part was easy. I took a screen shot of the confirmation. It stated I would get an email too. Two days later I get the same email with the flight change. I again, follow the prompts. I screen shot the confirmation and told I will get an email.

Absolutely ridiculous airline, if you read this do NOT use them. Pay extra and fly. This company has no gates anywhere on airports. Number two after you land you will be waiting an hr to get out of plane because they don't have gates, charges for baggage. Not even provide a glass of water without pay and cancelation without given reason, never fly Frontier.

This company is racist, rude, and the computer system is set up to screw you out of money. They let kids kick your seats and flight crew does NOTHING, not even talking to the parents. If you have have your ticket on your phone it disappears before you board the plane, therefore you need a boarding pass which they charge 50 bucks for, then they don't charge the people of color but if you're ** you pay, then when you ask them why they tell you, "It's None of your business." They have set up their online services to get more money from you.

I have never flown Frontier Airlines before and will never fly them again. The Unbelievable Usurious upcharges were Disgusting. My husband and I ended up paying close to $500.00 for 2 checked bags and 1 carryon bag for a roundtrip vacation. They charge $20.00 for desk agent assistance. They charge $12.00 for a printed boarding pass. They charge for a couple that booked a flight together to sit together. The rope-A-Dope method for the upcharge for seating is that they seat you separately, or you can pay more money to sit together even though their flights aren't completely booked. They charge for any/all beverages and snacks on their flights. They changed both our flights departure and return flight times over 4 times. If you can help it, Never Fly this Airline!

On 10 Jul 2023 on my return trip (Flt 96 SDQ-SJU) from a weekend family wedding at Dom. Republic my checked luggage was lost after it being personally check in at the counter and received by a Frontier agent at SDQ. The checked suitcase was check under my in law who was part of our traveling party (3) assisting a family wedding. All of our wedding and dressing attires were in this bag. Most items hold a high sentimental value aside from the incur cost of the items purchased to assist our family event. To this date we have not received any news after a file claim (**) as to the whereabouts of our belongings or status of the same.

Flight from San Diego was 4 hours late leaving, with an update notice at the gate delaying in 1 hour increments at the gate. 2 checked bags were lost & not informed about retrieving for 2 days. Had to buy clothes & hygiene items to replace what was in the luggage. On return flight we checked the bags then at t.s.a the barcode did not work, so returned to Frontier counter to get that fixed which made us miss the flight but they sent our bags without us. There was still 45 minutes before the flight was to leave but no -employee helped remedy the situation they caused. I submitted complaint to get reimbursed for their errors but have received any confirmation on reimbursement.

Told 40.96 but charged 99 to cancel my flight on July 11 2023. I contacted them to no availability. No contact number in case of an emergency or error on their behalf. I showed screenshot proof but am told nothing will be fixed for 7 days.

DO NOT! The worse experience of my life!!! I purchased a ticket from ATL to Trenton NJ and guess where I landed and wasn't given any option on how to get home. (Philadelphia). The crew has no idea what is going on. I don't believe they require much to get a job at this airline. Oh and it gets worse. NO one to talk to other than a chat... The flight crew was horrible. There was one lady who was so nasty talking to the passengers. OMG. Never.

Please don't waste your time AND money! Frontier Airlines has, by far, the worst customer service, booking, and flight experience. Frontier is deceiving customers with low upfront flight rates... But by the time you pay the outrageous fees for seats and luggage etc, you could have purchased a cheaper ticket on a reputable airline, like Delta or American with no hassle. And there is NO customer service representative you can speak to regarding a concern or dispute. Get ready to spend weeks (or in my case, a month) going back and forth between emails and online chats, usually with no resolution. I do not understand how Frontier is able to continue to operate with such UNETHICAL business practices without being held accountable by some federal agency.

I purchased the Go Wild Pass on May 8th for $499 and it's very clear that this is a smoke screen false advertising deceptive strategy to force customers to pay for the annual subscription while limiting the go wild passes that are available when members try to travel only to push them to paying for standard and discount den rates. My experience has been a very frustrating and time-consuming headache because of the false advertising practices. After multiple attempts to locate flights in multiple cities at different dates using the instructions given to me at the time of purchasing the offer, I still have problems even to this day successfully completing flight bookings because flights are ALWAYS unavailable.

Another flight cancelled by Frontier Airline: 7:20 am flight Miami to Denver on 7/10/23. Terrible management of the issue. I was eventually told that the aircraft had not come to Miami. The attendants did not know where the aircraft was originating from. I received an email advising of the cancellation about 1 hour before departure. For sure this information could have been given way earlier and avoid me the aggravation of a very early departure from home and unnecessary Uber ride cost. Frontier had only one agent to deal with rebooking and you tell from his demeanor that he couldn't care less. It took me an hour to eventually arrive at the counter. That clerk was only telling customers that we had to go online to cancel or rebook and that he could not do anything to help with rebooking, refund or transfer to another airline. Why there was no announcement is beyond understanding.

I totally agree with the previous comments about the extra charges. I was charged an additional 670 for bags. I joined the Den and I was charged 100 that I could not get back, and I was charged for bags on the app and then charged at the airports. Frontier Airlines stole from me.

I am so disappointed with this airline. My husband and I saved up for a flight for my best friend's wedding and baggage was an extra $300! I tried reaching out to someone 3 times and I never got a response until I finally got someone on the chat. They have the absolute highest bag prices that are straight up unaffordable to someone who is purchasing a cheap flight in the first place. They offered no solution and I will never fly with them ever again.

This is the worst airline ever. I joined discount den $99 on their site and used once at the airport nearby. Then they discontinued all flights from that airport. I asked for a refund even a partial and they refused. Stay away from this airline.

Frontier Airlines is the worst airline I have ever traveled on. I swear they could give me a free flight and I won't take it. I paid $175 for 2 tickets from PHL to MIA and $400 for the bag fees. And for the return flight on AA it was $186 plus $80 for the bags on a MUCH BETTER airline. Folks do your homework before you book.

The price is the service that you get, keep in Mind the worst airline in customer services. We never got confirmation that our flight change from 3 am to 9 pm so we lose one entire day of vacations plus the flight did not go out at 9 on like it supposed to. We left a 11 pm one day of Hotel lose plus bad communication.They charge you for everything and the services is nasty of all the crew. I will never fly with them again, very disorganized and misleading information, not order or customer service. Honestly, I will give them 0 stars but unfortunately, 1 star is the less you can put!

I purchased Frontier Gowild pass for $599.00 but I was never able to use it. You can only use the pass within 24 hrs before the day of your travel and when it is time to book the ticket It tells you the pass is not available. I took few screenshots of non availability at different times as a proof. Beware of this pass as it is trap to spend money on something that you cannot use.

Do not buy a ticket with Frontier!!! I and everyone that I know has had issues with this fraudulent airline. Most recently June 28, 2023, I sent my son to Atlanta from Portland Maine with a short layover in Durham. From the start the flight became delayed almost making them miss their connection at RDU but they made it by the skin of their teeth. But Frontier has LOST THEIR LUGGAGE. You can't speak with anyone, and they don't care. Logically the luggage probably got left at RDU but there is no one to ask?? You can only file a claim online of chat which is crap. WHY IS THIS FAKE AIRLINE STILL IN OPERATION???? My son and his girlfriend had bought brand new clothes for their trip, and all gone with nothing to wear. For business, leisure or whatever it would be a mistake booking a flight with these clowns. DON'T DO IT UNLESS YOU WANT TO DEAL WITH THE HEADACHE.

I am writing to express my extreme dissatisfaction and frustration with the Frontier Summer Go Wild pass, which I recently purchased in good faith. It is with the utmost disappointment that I bring to your attention the sheer unavailability of flights for the utilization with this pass, rendering it effectively worthless. This has not only wasted my time and money but also tarnished my perception of Frontier Airlines as a reliable and customer-oriented airline. Despite the enticing proposition of enjoying flights for a mere $0.01 each, I have found that almost every flight that I attempt to book using the Go Wild pass is inexplicably marked as "not available." This flagrant lack of availability stands in stark contrast to the same flights being readily accessible for regular purchase. The fact that the flights I am interested in are supposedly accessible under normal circumstances only deepens my exasperation.

I traveled from Denver to DFW today on Frontier Airlines. The gate agent was very rude and inconsistent in her practices. When it was time to board, they announced that all carry on bags must fit in the personal items bins. I wasn't concerned because I had traveled from DFW to Denver 3 days before with no issues. I was in Zone 4 for boarding. I placed my bag in the bin and it didn't fit because I had it turned the wrong way. This rude, rude, rude gate agent said stand to the side. I am baffled at this moment because I didn't have an issue when I traveled to Denver. I told her my bag fits the description and dimensions for personal carry without a charge. She demanded that it didn't fit. I said it does fit. She said I needed to pay $99.00 and the flight is getting ready to leave. At this point it was my word against hers and I needed to get on the flight with my family. I paid the $99.00 so I could board the plane.

The worst airline of all time. Avoid at all costs. Nobody that works here should have a job. Nobody has qualifications and it shows in their customer service and way they run their flights. Russian roulette whether flight actually leaves or not. Better off driving - save yourself the aggravation. Worst people and airline of all time. Don’t fly Frontier.

I had a late flight leaving Detroit at 10:47 PM on Monday and getting back to Atlanta at 12:00 AM on Tuesday. The flight was pushed back twice and finally cancelled at the last minute. What made it so bad was that all flights were booked up until Wednesday night at 10:47. This would have left me stranded in Detroit for almost two more days. I decided that the best option would have been to get a rental car and drive to Atlanta and drop the car at the airport so I could arrive in Atlanta around noon time. That cost me 170.00 plus 86.00 in gas.

First, our flight was pushed back two times and there was no app update or no information. Well, it finally comes time to board myself and my two daughters were told we did not have a seat. I had actually taken a picture of our seats to show them but no, I was rudely told to go stand in line and that I did not have a seat. I waited in line for almost an hour. The Frontier staff in San Juan Puerto Rico was very apathetic and showed no compassion.

Never in my entire existence have I EVER felt the need to write a bad review. Frontier Airlines is the WORST airline I have ever experienced. Not only did they charge $65 for a CARRY ON bag which most airlines let you bring for free, but BOTH my Frontier flights were delayed over an hour. Also I purchased both mine & my mom's tickets together at the same time, yet when we checked in for our flight (which was also at the exact same time) we were seated SEPARATELY. They also CHARGE for the same drinks & snacks most other airlines give for FREE. The ONLY good thing I can say about frontier is that the staff was friendly. That’s IT. Never again. I’d rather pay hundreds of dollars more for a different airline than EVER fly frontier again.

How can this airline still be in business? This week we have had 4 flights delayed and 2 cancelled. Stood in line 10 hours (5 in Las Vegas and 5 in Denver to get rebooked). Stranded in Las Vegas for over 24 hours (with no compensation) and 36 hours in Denver. The employees are very rude and no trained, make rude comments and are not helpful. No phone number to call, only a no functioning chat line which I have tried over 20 times during the week and never got to chat yet. 2 flights we were boarded and taken back off (one rebounded on another plane and the other cancelled). How safe is this airline?

Our flight was changed to a 5:45 am flight. It was canceled as we arrived at the airport at 3:30 am. Now we are missing my grandpa's 100th b-day party we have been planning for a year. I am devastated.

We were trying to fly out to a family vacation. Our distance from the airport meant we had to leave by 6:00 AM to make it to the airport on time. At 5:48 AM, we were notified via text message that the flight was cancelled. No, explanation, no apology, no offer to assist in any way. Just a notification that we could claim a refund or travel credit. I still don't know what to tell my two year old that was excited for his first plane ride that we won't be going till later. Of course, the time I took off work will go to waste and forget about seeing those non-refundable fees again. Of course the pricing scheme is a joke as always in these budget airlines. Free carry on's? Nope. Bags? 40 lbs max. Modify a trip? Modify your expectations. Thanks, Frontier. Won't make that mistake again.

The airline is terrible. We are four, with two little kids and they gave us (both ways) separate seats, including two apart. Charges for everything. Checked bags are way too expensive and they lowered the lbs from 50 to 40 on top. I got charged $99 because I had "too many" duty-free bags and they count them as personal items. It is a disaster. I would avoid traveling with them.

On March 7, 2023, I booked two round-trip flights with Frontier Airlines from Knoxville, TN to Denver, CO. Two days after booking, I was on the Frontier website and accidentally clicked "Cancel Flight". There was no "Are you sure you want to cancel?" or any further information requested to cancel the flights. It was IMMEDIATE... with one click! I called Frontier Airlines within two minutes to tell them what had happened, thinking it would be easy for someone to "uncancel" my reservation. Boy, was I wrong! This was the first of many disappointing and difficult phone calls.

Save yourself the heartbreak and don’t rely on this airline if you’re flying for an important event. We were flying from Houston to Las Vegas with a layover in Florida. After a 4 hour delay in Houston, we arrive in Florida with a 3 hour delay and then finally a cancellation. Upon waiting 4 additional hours in line at the ticketing desk with the other passengers from the other 2 flights going to other destinations that were also canceled, we were told there were no flights to our destination for 48 hours or even back to Houston.

I had to make a change to my return flight due to death of my mother. I was advised that I needed to provide proof with a death certificate which was hard in itself. To then be advised that it was denied. In their words: "Since you were able to use your ticket and complete your travel, we are unable to honor your request for a refund." The issue wasn’t using the ticket. The issue was the ridiculous change fee that I had to pay along with the dealing with the death of my mother very inconsiderate and callous of Frontier. First and only time I will fly with Frontier. I should have kept it with Southwest Airlines as that’s who I used to get to Tampa.

The worst airline that charges for everything, have a lot and long delays, cancellations and bad customer service. Besides that they charge a lot of fees, if you are buying a ticket for $150 with all the fees your ticket will cost almost $400 on top of that add bags and other charges. I had to change my plans and had to cancel my flight and they literally kept all what I had pay. I hope people stop using this airlines that at the end are scammers.

Originating flight changed 3 times before leaving, making it difficult for arrangements on arrival. Charged me $125 for luggage being 8 lbs over! Changed departing flight 2 times on return. You cannot talk to a person, only a chat feature which is frustrating to try and get an actual person to chat with. Do yourself a HUGE favor and pay the extra $ to fly with a reputable airline. How they are still in business is a mystery. Hopefully, they go under financially before going down with a plane full of people!

The customer service is horrible and the Supervisory Staff was worse. Very unprofessional. Aside from knowing in advance that there were delays and eventually canceling our flight they did not accommodate anyone with transportation. Everyone was left to fend for themselves until the next available flight 3 days later. I requested to speak to a supervisor who was rude and had a "I don't care attitude." After arguing with her she advised me that I would not be traveling on the next available flight.

I canceled my flight by mistake, I tried to talk to a human, they only have a machine that does not solve anything and on top of that I lost my vacation because they are inept. They have no respect for other people's money, they don't care about the client. They are crap. They told me that they could only help me if I paid 99 dollars per passenger to be able to recover my flight.

Flight # 4846 6/15/23 depart MCO 9:45am arrive & SJU at 12:41pm. 1st email I received early morning stating there’s a 1:25 delay, 2nd email .25 min delay, 3rd email arriving at 10:10, go through hectic lines luggage drop off, then tsa check in, shuttle, as we’re waiting in line to grab a quick bite to eat, before heading to the gate, email sent FLIGHT CANCELED DUE TO MECHANICAL ISSUES.. Been up since 4am to get here on time, husband upset, twins tired grouchy his hungry.. because we couldn’t even have the chance to eat, because now what are we supposed to do.. No flights for Frontier available, Ended up buying tickets through Spirit Airlines for double the price!!!

OK June 12th. I was supposed to fly out of Portland International airport south Portland Maine. They canceled my Flight and I'm very unhappy about it. I was scheduled for the 14th of June and supposed to fly out tonight at 7:35 PM. Not very happy about this. I'm hoping they don't cancel again. I recommend flying with a different airline.

Sudden change of gates without announcing properly. Poor customer service. Flight 4826 to San Juan was delayed and practically employees kept us standing in front of the gate for an hour without letting us know. Horrible.

*Clearly using illegal practices to gain rob people blind* BEWARE *** App shows flight, itinerary email states canceled. I bought the Den Membership for free open flight availability. Tried to change to a later flight due to a delay resulting in my rental car place being closed. I wrote a complaint about the $600 charge. They illegally canceled my flight without my consent and are keeping my money. No person CS, just automated chat and emails. BOOK ELSEWHERE OR GET ROBBED!!!

My flight was cancelled twice and my vacation started without me haven’t seen my family in three years. There is no customer service hotline and no communication between the staff. My experience was totally unacceptable.

If I could give them zero stars I would! They are cheap, but they lack any sort of real customer service through their chat communication, which is the only way to reach them. I was charged more than $1000 for one round trip and one one-way. I was “confirmed” the details but they still weren’t correct when the agent put them in on his end. At the counter, the passengers were charged more money for nonsensical reasons. The website doesn’t tell you all the ridiculous fees they tack on, they show you the cheap flight price only. I highly recommend not using this service.

I thought Spirit was bad - Frontier takes 1st place. I had to rush to get to my plane - not my fault - late first plane. I had one bag that fits fine under the seat but not in the box they have. There was no time to re-arrange, but it certainly would have fit if I had time to do that, so they sent me to pay $99 for one small bag. Got on the plane and everyone is seated and they announce there is no co-pilot so can't leave. Sat on the plane for 90+ minutes and finally a co-pilot.

I am currently waiting on a plane that should have board at 9:15pm yet we were told we are waiting on a pilot. We watched a pilot board with 2 steward and yet it is 9:54pm and the flight leaves at 10:01pm but we are still waiting. You are cheap cause you don't do the work.

1) I made a mistake with my travel dates, website said I had 24 hours to make a change/refund. I tried for several hours to contact a HUMAN, to with no luck! Therefore I flushed $200 down the toilet. 2) Finally booked a flight on correct dates and 6 weeks before flight was told the flight was "Disrupted". Change from 11:30am arriving at 2:30 pm to 9:40pm arriving at 12:40am. Cost $100 to change my ticket to another airline. SUMMARY $300 loss and never even flew Frontier.

This airline has the most obscure customer service imaginable. While at the airport waiting for our flight that has been delayed repeatedly, there is no one to talk to. Updates on the delay are non-existent. Unless we are counting an email that has the wrong information. The phone number on the website does not work. The AI chat bot is unhelpful. And the fees... Wow. I've been charged a total of $40 to talk to a human and haven't actually spoken to anyone. Hands down, this is a terrible experience. I do not intend to use this airline again.

Our flight from Knoxville to Denver landing was delayed due to weather. We were rerouted to a Nebraska regional airport for refueling. All other planes rerouted were refueled and made Denver. Our flight was grounded due to maintenance issues. Those who followed the pilot's instructions were stuck in the terminal overnight without services. There were accommodations made for the pilot and crew. Frontier called it a weather issue and absolved themselves of responsibility.

My husband and I purchased ‘Go Wild’ travel passes in November 2022 that could be used from May - October 2023. We paid $599 for these passes that guaranteed $25 flights everywhere Frontier flies. Since November, Frontier has cancelled most of their flights out of our state (MI), and offers zero direct flights. Our passes are worthless. We have scoured the website, even got customer service assistance to find zero flights available to us. They will not refund us our money (so much for a guarantee). Save your money- do not purchase these passes. Better yet, just don’t fly Frontier. There’s so many more options out there.

This is by far the worst experience I've had with an airline. I don't think Frontier has reasonable logic in their refund policies. I don't understand how a refund can't be issue for a checked bag I accidentally bought which I didn't even have to bring on the plane. I only have 1 carry on bag, but I had bought a carry on bag and a checked bag by mistake before heading to the airport and didn't realize it. The agent at the boarding gate didn't bother to ask or wonder why I only have 1 bag, but had bought 2 when she scanned my boarding pass.

This was my first and was my last time flying with Frontier. Sure, they're cheap but not worth it. It literally took me 2 days to get home from Orlando to Denver & Denver to Salt Lake. They treat their customers horribly. They delayed my flight all night Friday and then I was stuck in Denver for a day when all I was trying to do was get back to Salt Lake. I literally wasn't able to get to my flight from Denver to Salt Lake till 2pm today. When I was stuck at the Orlando Airport, I was there all night which was delayed till the next morning. I even asked where I would stay because I didn't have enough money to stay another night at a hotel and they completely ignored me.

I contacted Frontier via bot chat 6 times. Had to repeat my ID info and issue each time. Web and Mobile device issue still not resolved & I'm unable to use Frontier App. They are useless in correcting their mistakes! So even though I bought Works Pkg it still cost me $ bec Frontier App doesn't work. And I cannot update my email address in my own account!

Booked a vacation package via Priceline. Unfortunately, I had to use Frontier because they were part of the package. I never used this airline before and never wanted to. Long story short, I had to cancel my plans and they wanted to charge a $200 cancellation fee for 2 tickets in the amount of $345. Delta only charged $50. I will never use Frontier again so even if they adjusted this fee, it will not do me any good. Frontier Airlines should be shut down asap! What a disgrace.

First and last time flying with them. Horrible experience. Staff refuses to check you in unless you pay 25 dollar per person. They charge 75 dollars for bags each way despite the site saying 40. The site says weight limit is 50 lb but they say 40 at the airport and want to charge for half a pound. The online check in is horrible. No food or drink served on board.

I purchased the Go Wild year pass. Total scam. The flights you can actually use them on are almost non existing and the ones that are available typically have huge layovers. Asked for refund do to limitations. Oh course no. My boyfriend was supposed to meet me on Vegas layover continuing on to Charlotte. They delayed his flight 1.5 hours and then again another 2 hours too late to catch the connecting flight. They told him they could get him a flight 8 hours later or he'd have to schedule a new flight. He had to shell out an additional $850 in addition to the original ticket. There were multiple people in the same situation. Not Frontier's fault. Total **!!! Save your money and walk, bike or ride a train before using this crap shoot of an airline.

I recently flew round trip from SLC to Las Vegas on Frontier. I paid to have a checked bag and had one personal item per the guidelines on the website. I checked my bag in the SLC airport with no issues and carried my personal item which was a standard size Jansport backpack that was packed fairly tightly, albeit, with my toiletry bag, laptop, and a pair of shoes that wouldn't fit in my checked bag. In Salt lake, I made it through security and onto the plane with no issues or concerns, comments, or even second glance from the gate agents.

Sadly, I am here to write another horrific travel story that you've all seen too many of. We all know Frontier is a budget airline and you "get what you pay for." Sometimes, that's ok and you know what you're getting. But after today, I will gladly pay more just for the opportunity to be able to talk to someone when travel plans go wrong. My boyfriend was trying to get home from Atlanta today and after delays, they changed the gate number to one on the other side of the airport. Him and a handful of other passengers (Including a Frontier flight attendant) didn't have enough time to make it to the new gate and instead of waiting for passengers coming from the other gate, the flight left without them. The gate attendant at the new gate lied to them and said the flight was coming back to pick them up. It wasn't.

Really poor management and communication. Rude staff members and unreliable service. No message from their staff is correct or reliable. It has been more than 24 hours, and I still haven't got any update about my missing checked-in bag. Don't ever buy their ticket if you don't have to. Save yourself out of their mess.

I recently had the unfortunate experience of flying with Frontier Airlines, and let me tell you, it was an absolute nightmare. I had booked a flight from San Francisco to Tampa with a layover in Denver, and it turned out to be a complete disaster from start to finish. Firstly, my flight from San Francisco was delayed without any clear explanation. This caused me to stay stranded at the airport for an additional six hours, leaving me exhausted and frustrated. But the worst part was that I had no idea if I would even be able to reach my final destination once I reached Denver. The lack of communication and organization was appalling.

So this company are a bunch of thieves. I tried to book a bag with my seat online. When I went to click on site the price just jumped. If I wasn't careful I would be charged way more money. I contacted online support cuz of course they don't have a landline. A big airline company that doesn't. Anyways I waited and complained. All they told me was, "oh if you book thru the chat it's more money" and I'm here telling them that's not my question. So I asked for a supervisor. It's been more than 20 mins. I'm getting transferred to different people. Btw the people were there are Marlon ** and Vernasoo. Frustrating. How is that fraud company allow to be in business? I don't recommend at all and oh the supervisor didn't help me at all. Basically told me, "Oh that's the price if it went up."

Beware of @FlyFrontier. Yeah the tickets are a lot more affordable but beware. Ticket agents lying at #RDUinternationalairport claiming that you missed your flight.. when your flight doesn’t leave for another hour?? Really they overbooked. And will not refund my money.

I fly a lot for work and was forced to fly Frontier. I was flying out of Cincinnati and the flight was delayed. They do not update the times within the app or send a text and only communicate via email which I find inconvenient. The flight actually left earlier than the updated time so if we weren't sitting by the gate at a restaurant we would have missed the flight. Flying back from Atlanta, the flight was cancelled. The agent at the gate was rude and would only help the African American passengers. We figured it out and went to the new gate. This is where the real shenanigans begin. The flight was of course delayed but they never once announced it. They had no signage overhead. Many people were at the desk asking if this was correct gate and about how long the flight would be delayed.

Two hour late flights and canceled flights are normal! I purchased the unlimited flights and of course I can not get a refund. They only have one flight a day, they cancel most days. I’m sure they will be out of business soon, I always book a flight on other airlines so I’m able to fly that day, just not on a canceled Frontier Airlines flight.

I wouldn't mind checking a bag if I wasn't allowed to carry it on two other flights. After getting off my connecting flight and board my last one home. I was told I couldn't carry the same bag (nothing additional added) I had to pay a hundred dollars to check it. Along with 15 other customers. I will not be doing with business with a company that is so inconsistent with how they operate. Simply money-grabbing and I wouldn't recommend them. Just pay a few for a better company.

I have a piece of luggage that is generally considered a personal item. It is designed to be the exact dimensions of most airlines personal item requirements. According to Frontier's measurement box, it is not, so I was charged $99 for a carry on. The flight was two legs, one with Frontier, one with Breeze. The total for both flights was $108, so unless the Breeze flight was less than $9, that carry on cost more than my seat on the plane.

I was denied the use of a wheelchair after clearly requesting one for my traveling companion who had a broken back. He was forced to sit in a waiting area until I dropped my bag off at the counter. I was disrespected and treated in a manner that has assured that neither I, nor anyone else I speak with will ever be traveling using this airline. I was told that although I spent the extra money on additional weight, that I did not purchase “enough” extra weight. Then I was told that I couldn’t correct the issue at the counter and had to get back in line. When I attempted to purchase additional weight through the app, it kept crashing. I was then told by a different attendant that they couldn’t find my request for a wheelchair. I had already told them I had multiple pieces of documentation that I had submitted that request successfully. I was led in directions that nearly caused me to miss my flight and completely brushed off when I asked for assistance.