Frontier Airlines Reviews

This company is HORRIFIC! Today is my birthday and I'm spending it still in Puerto Rico on the runway waiting to get home to my children! The airline is saying a fan blew and mechanic is trying to fix it! This aircraft landed and dropped passengers off but for some reason now they're have "mechanical issues"... I'll never again waste my money with this low budget company! You're better off flying United, Delta or American! Their flights might be CHEAP but by the time you spend money for your bags and extras the price sky rockets! So I'm essence I'm still sitting here not knowing if I'm going to make it home on my birthday! AND LASTLY, I'm confused as to why the airline hasn't given us an option to change our flights? This makes no SENSE!

DO NOT TRAVEL W/ THIS AIRLINE. Do NOT purchase a Go Wild Pass, DO NOT fall for it. The worst airline to travel and what they advertise is fake. And you can not get in contact with them. They steal your money.

So imagine this.. It's your wedding day.. You wake up, everything is panning out perfectly. Your family and closest friends are by your side, the sun is shining, birds chirping, and you're marrying the person of your dreams in the most beautiful place anyone could imagine... and as you walk down the aisle (or if a man, stand at the altar waiting for your wife to walk down the aisle) you suddenly get this urge.. wait no.. it can't be... immediate PANIC. Was there cheese in that pasta last night??? You look around, but there's nowhere to turn. Your stomach is turning. You've never wanted to disappear as much in your entire life, and as you turn to run to the nearest restroom you defecate all over yourself, ON YOUR WEDDING DAY, in front of 200 people...

Departure flight 1700 schedule to depart at 9:55 PM. I am a disable adult I have difficulty walking along with other health issues. There was no wheelchair access. There was no employees to assist the passenger. The gate was changed. I had to walk all the way from the original gate all the way down to gate number four. Arrive at my destination at 8:30 the gate destination Only to learn that the flight was actually being delayed by one hour. The flight did not leave until about 12:28 AM. They brought the passengers on the plane. There was no air condition.

I recently had the opportunity to travel with Frontier Airlines, and I must say that my overall experience was quite disappointing. The flight I was scheduled to take was delayed multiple times throughout the day, leading to its eventual cancellation. What made matters worse was the lack of clear communication and support from the airline. Despite waiting at the airport for over 7 hours, no one from Frontier Airlines offered any meals or refreshments to the stranded passengers. It was disheartening to see the lack of attention to basic customer needs during this extended wait.

Layovers, late flights, sitting in the plane over 3 hours in Salt Lake City and it didn't move, got to Denver and was late for my flight. I got to Philadelphia and my return flight's disappeared. Customer service responded with otter service.

Zero customer service, rude attitude filled front desk. Waited over hour, followed Frontier website and then told, "Sorry no more, we don't compensate, you should have arrived 3 hours ago." Poor everything. Walk, drive, take bus or train but DO NOT USE THIS BUNCH!

I’m in the Aviation Industry and have flown millions of miles on countless flights. This has got to be the worst in the airline industry. Initially, postponed my flight for three hours and then cancelled it; for unknown, reasons. No explanation was given. They offered to put me on a later flight to a distant destination where I could spend the night in an airport and leave at 5 in the morning! They didn’t give a damn about my situation at all! Here’s your money! Now go away! I would recommend you pay the extra money and fly Delta. At least, odds are you will get there. I’m sorry Delta. I will always use my Delta AMX. There is value in good service. Frontier will never get my time and money again. Don’t let them take yours! LTC Dane ** US Army Retired

My husband passed away June 2023. Tragic accident. I booked a flight through Frontier for my Father in law to attend the services. Frontier charge me for two flights. No phone number to contact, no customer service at the airport. Used email they provided and never ever got a response back. Contested with my bank but these thieves said I have my bank information to purchase the ticket so I got charged. But of course they had my bank information. I purchased a ticket for my Father in law. This airline needs to be shut down and closed permanently. They are very unprofessional. DO NOT WASTE TIME AND MONEY WITH THIS AIRLINE. Plus other airlines are so much cheaper and some won't charge for checked bags and free carry ons. Please take my advice.

I had the unfortunate experience of flying with Frontier Airlines recently, and it was nothing short of a nightmare. Their customer service is absolutely abysmal, and what makes it even worse is the fact that they don't provide a phone number for customers to contact them. From the moment I booked my ticket, I knew I was in for a rough ride. When I needed assistance with my booking, I was left with no option but to search fruitlessly on their website for answers. The lack of a customer service hotline left me feeling stranded and helpless. On the day of my flight, things only got worse. There were delays, of course, but what infuriated me even more was the complete lack of communication from the airline. Passengers were left in the dark, with no updates or explanations for the delays. It felt like they couldn't care less about our time and convenience.

This airline is horrible. Staff at counter not helpful. Ridiculous the amount charged for luggage. Flight was delayed 3 times. This was the first and last time I'll fly this airline. Very dissatisfied. I thought it was going to be a good flight. Take my advice. DO NOT FLY THIS AIRLINE.

Went on vacation and had to purchase 3 tickets at the Frontier counter in Orlando Florida to Mexico. When the flight couldn't leave earlier we put a cancellation on the flight within 2 hours of booking and purchased another flight with a different airline. Frontier never responded to the initial refund and when we got back since April I have been back and forth with them to issue a refund. When I got nowhere with them I had to defer to my bank for the refund and then they mentioned that Frontier is not issuing a refund regardless of the proof of the initial refund request which was followed based on their own cancellation policy. Frontier has been notorious for not issuing refunds and had a lawsuit against them last year. Worst airlines in dealing with customer satisfaction. BOYCOTT FRONTIER.

First, and only experience ever! Had my boarding pass on phone, then it vanished!! I went up to desk, and had to print me one (only option I had). And proceeded to charge me $25. Also, flight got delayed 21 hours. (Basically cancelled). So I had to quick find another flight. That cost me $500. I thought there was a way that we would be compensated something, anything? Never even an apology!! It sounded like we would at least get a refund. After asking about how to get that, a lady at the desk just handed me a QR code to scan and start the process. I did that diligently, and filled everything out to a T.

I had a Frontier Airlines roundtrip ticket. The day of my departure from San Fran back to Cincinnati they canceled my flights at the very last minute. Instead of refunding my money in full so I could purchase another ticket with a different airline, they said they put the money back but would take a few days. I told them it was not going to work because I didn't have any funds to purchase another ticket and that I was gonna need that money upfront in full so I can be able to purchase another ticket because I could not afford to lose my job. The agent laughed and said that my job was not that important...I yelled at him saying, "You mean to tell me that my job feeding my family is not that important?" He went on talking about something else. I didn't get any compensation...nothing!

Was charged 100 $ for a personal bag that I have used about 10 other times on this airline from Fort Lauderdale to Cleveland. The worker played games knowing they were going to charge me that. Never again will fly with them.

I flew from Orlando Fl to Ponce PR with a backpack. No issues there. On the way back at Ponce airport they had an employee requesting passenger by passenger to measure their hand bags. Even they were exactly the same but on this return flight they were charging everyone $100. The worst airline. Also on board not even free water and the seats are metal with just leather on top. No padding. No reclining.

This is the worst airline, they cancel my flight right before boarding and they didn’t explain the reason and don’t have no voucher. Never in my life will travel with this airline. The carry on is too expensive too.

Flight from Cleveland to Atlanta was delayed 12 hours. We had to de-board the plane once we did get one. My bag was approved on the way to Atlanta for boarding, but I was told it was “too big and I have to pay $100 right then or throw it away” on the way back. It was a weekend trip and it had the same amount of items coming in. Being that no one had $100 on the spot. I had 5 minutes before the gates closed as I exposed my personal items as a female, and shoved them into other family members’ bags who then had to wear extra clothes to fit. We re-sized my bag. The lady goes “The wheels are sticking out a little”. So I throw a bag away that I’ve had for years and that was approved into Atlanta but not out. The lady could care less and even chased down my sister in law for putting things in her pocket. That lady, and I use that term loosely - and airline is the absolute worse. I would ride Spirit Airlines anytime, anywhere.

Horrible Experience with Frontier Airlines! My family and I recently flew with Frontier Airlines from Philadelphia Airport to Orlando and back to Philadelphia, and it was a complete nightmare. The airline had no staff to assist us, and we were left to fend for ourselves at every step of the way. They didn't even give us any information about flight time changes, and we were just left stranded at the airport. When we asked for help, the airline told us that we needed to rebook and pay for our flight due to their mistakes. We were forced to stay two nights at a hotel because they wouldn't provide an early flight for us. This was a significant inconvenience and an unnecessary expense that we had to bear because of the airline's incompetence.

We had a flight booked months in advanced. We arrived at the airport before 5 am and wait and went through the boarding process which we were still on the ground at 9am. And then they announced it all ended up being canceled. Now no flights to or near our destination and all they say is sorry. Entire trip ruined, money wasted. Horrible.

I am Extremely displeased and disappointed with Frontier, yesterday my brother and I had a flight to Chicago with a layover in Atlanta. We arrived in Atlanta earlier than expected at 7:20pm. We then sat on the airplane with barely any updates or info as to why we weren’t headed to the gate to off board. We finally heard from the captain with again no update on time! "Apparently it’s rush hour here in ATL" the captain joked. The airplane drove in circles, still no gate available after 1 hour. Still sitting and waiting on airplane! 30min passed the captain makes an announcement saying he sees our people ready and a gate is available, yet no movement and nothing seems to happen. We then continue to circle around the tarmac. Round and round we go until finally after 2 hours of sitting buckled on the airplane a gate opens up!

I took a flight from Detroit and the Customer Service staff was rude and not helpful. I was overcharged for luggage and was told they could not help me or give me any refunds. Then when trying to call Customer Service to see if I could be refunded there is no way to reach them. The people who did answer the phone when I was trying to reach someone was not helpful and just hang up in your face and give you no directions. I will never ever book with this Airlines again. I don’t even see how they are still in business.

This airline changed my flight time from morning to evening and also added a stop without my permission. I could not change anything, get hold of anyone, get a refund online, nothing. They pretty much flat out screwed me. DO NOT FLY THIS CARRIER. They are a sham. WHERE IS CONSUMER PROTECTION?? This is not a one-off.

We bought a flight for 6/20/23 and noticed it did not give us the right return flight we tried to call Frontier Airlines to request a change. The automated system told us to go to the website, and when we did so it changed the outbound flight. We attempted to contact them via phone again and the only other option was an automated chat link they sent to our mobile phone.

I had an medical emergency with my son. So Frontier canceled my whole flight and was unable to give my credit to rebook. But, was also promised a refund. A month later I received an email stating that my refund isn’t going to happened even though customer service said it was out of my control. On the second booking of the same flight our flight was delayed four hours. Now this being my first flight ever made my experience a little less amazing. I enjoyed my trip to Atlanta. But, will never being using this service again.

I bought 2 passes for the summer Go Wild Pass. Ended up wasting 1000 on this so called deal! I wasn’t even able to use it! Every time I checked for a flight (and I checked every few days!) and NO FLIGHTS were available! Even though they had plenty of flights for their regular and subscription flights. I contacted the BBB and even after a month of going back and forth, BBB had to close the case unresolved since Frontier refused to respond! Don’t make my mistake. DO NOT BUY THEIR “PASSES”. Waste of so much money!

From Atlanta, they changed our gate a total of 3 times... making us get on and off a train 3 different times in the busiest airport, the first time they changed it they didn’t even notify us, we heard it from another group of passengers. Then the flight was delayed 3 hours. Then once we finally boarded the plane.. there was another delay because the crew couldn’t figure out who was suppose to be working. The entire crew including the pilot, had an entire conversation/argument about who was suppose to be working. The flight back to Atlanta was not any better. No Frontier employees were there to man the counter which left long lines at the airport for everyone. Now the plane is delayed again.. who knows if I’ll ever get home. I will NEVER fly this airline again!!! They are the most unorganized, rude, unprofessional people I have ever dealt with.

Where do I Begin? I finally took some time to book a vacation for myself in years and the company I went through suggested frontier. I had never use Frontier before, but I thought, "Let’s go with it." It was a direct flight which I thought that was fantastic. From the beginning, it was horrible. They charged you for your luggage which could only be 40lbs. My suitcase weighs 10 alone. They charge you for your seat assignment and you are allowed to have a personal bag to carry on however the mechanism used to check if your carry-on will fit under the seat is far is smaller than what is actually under the seat. However, I pay the seat assignment which was $77 additional. I paid the checked luggage which was I believe another $77 each way so I paid over 200 and some dollars just for my seat and my luggage. When I arrived at the airport, I went to the desk to ask where the kiosk was to check in.

Signed up for a flight two months in advance. Day of flight comes and there's no pilot scheduled. This is the reason they gave for us sitting in the airport for hours while it's closed. Horrible services, horrible flight, cheap small everything, really could not be worse except maybe spirit. There are such scummy loser companies surviving these days and it's sad. This is one of them, never use them!! I'd give zero stars if possible. Couldn't be less satisfied.

They'll lose your luggage for 2.5 of your 3 day trip, cost you $1500 trying to replace vital items to the trip your taking, delay your flights, hire employees who are blatantly rude to customers, promise you reimbursement for the expenses their failures cost you (which are LEGALLY owed by the department of transportation), make you fill out one thousand forms to claim them, and then make it impossible to contact them in order to find out the status of your reimbursement, so they don't ever have to actually pay you. Oh and when they drop off your luggage finally when your trip is almost over, they'll leave it at the incorrect address with nothing more than a picture of your bags in the middle of the night (1:30 in the morning to be precise) from an unknown number, so that your bags are almost impossible to find. But it's out of their hands then, so they don't care. That's what your company is about right? Where is my reimbursement???

Literally no phone lines to call, if you need help you are screwed. Personal item allowed to fly free, must fit under the seat. It is tested to fit in a much smaller container in the terminal, as compared to the real compartment under the seat. Should their bag not fit in this smaller container, the passenger is charged $65. Staff freely chooses who to select for this check. In my experience staff is often non-** and often selected ** passengers to check their bag in hopes of charging them more money. Pilots are often very young and inexperienced. Rough landings are common. If you want to check in at a desk, it is an extra $25 per passenger. They want you to use a silly touch screen.

No one was manning the check-in desk and everyone waited in line for over an hour, many of them missing flights. I had also purchased a checked bag online but it wasn’t showing up in the system. I provided the rep with a receipt and they still made me purchase a checked bag again.

Airline cancels flight without a reason. Horrible customer service. You can only reach somebody by email and after sending them a long email they respond with something totally different than what your question was. You’re dealing with nothing but foreigners who are ignorant. I also bought insurance on this and the insurance I bought with Travel Guard cannot give me a clear answer if this is going to be covered or not to book with an entirely different airline. This is a family trip and they have no other flights out for the next two days. My son's in the military and has already got his time in. This ** everything up and they’re not reimbursing anything like hotel rooms and car rentals that have already been set in place. Don’t even waste your money on this airline anymore. Even if you have to pay more for American Airlines, United or Southwest it’s worth dealing with real people.

When I checked in for my flight, yes the flight was cheap, but once they started hitting me with the fees for checking my bag and selecting a seat, I was at a cost of a real airlines. Yes I said REAL!! The agent that selected my seat was now I see spiteful, like I was bothering her from doing nothing!! She seated me between two ladies seat B, but the punch line was the plane was Empty!!!! Then on the flight, the agents asked if you wanted a snack. I asked for chips, she requested Pringles. Bad enough they were 5 dollars, but damn never said they were Sour Cream?!.. BUT I had paid for the item FIRST! And I asked for a Sprite, never got it...Not surprised! Then we boarded a Lil early, but left us sitting on the plane for like 40 minutes with something mechanical so why even load the plane that early????

I have never experienced such loud unprofessional flight attendants. While traveling from Atlanta airport to RDU, the flight attendants discussed everything they did the night before, every man they slept with, every woman that made them mad. It was the worst I had ever experienced. Please Frontier Airlines, scan your flight attendants better. Atlanta is the worst.

At the baggage check-in their customer service is terrible. The lady was rude and disrespectful. On the flight, there was this 2-3 yrs. old standing on the seat while landing stewards saw and did nothing. They also add fees that they don't tell you about and you end us paying more. Overall they are awful. Well never use them again.

The worst experience.. We were there 2 hours before to give or carry bags to them. By the time it was our turn we were supposedly 2 minutes late. They rebook us till next day. We had already check in 4 hours before in the app. Still miss our flight but we were not the only ones. There was a lot of people that supposedly were late and had to rebook and pay more to flight out. I don't recommend Frontier airline. Be careful. They bunch of scammers. We had 2 senior with us. They didn't care. They don't care for their customers or to do things right.

I booked a one way ticket from NY Laguardia to Atlanta for Monday, August 14, 2023. The flight was scheduled to depart at 10:45PM; however, that did not happen. It started with multiple alerts (texts & emails) stating the flight was delayed, with no communication from an actual human. Moving forward, a brazen passenger looked at the computer screen behind the Frontier counter, and observed the word "cancel."

CHAT is the worst @ Frontier. What is happening when you cannot EVER get a live person and a simple task/question takes 45 minutes. Your chat software asks for the same info multiple times and it is obvious I am not getting your UNDIVIDED attention. What the **? Yesterday -- tried to change the name on a ticket that was purchased by a friend with my friend. Today -- I simply wanted to know why I cannot add the new trip to my app? Is it because I did NOT purchase the ticket -- I HAVE the confirmation number. I am so unhappy I took a Frontier credit card and feel like I have to use you. I do NOT have my answer!!!

My very sheltered, never flown alone daughter had a flight from BWI (Baltimore) to San Francisco with a layover in Atlanta. The connecting flight was delayed and then cancelled. In Atlanta, Frontier said, "We will refund your money, now you need to figure out how to get to San Francisco." Frontier does not have a customer service number that a frantic mother can call! My daughter had to stay the night in an airport with no way to even get back home. Eventually she was able to take an airport subway to another carrier and got a ticket to Dulles and then SFO. It took her 36 hours! It cost over $450 to get a last minute ticket. Frontier is absolutely a joke and very lucky my child is safe!

When we landed at the airport 3/4 bags were there. I immediately filed a claim at the lost baggage desk. When home I submitted all the paperwork Frontier asked for. It has been over a month and I have absolutely no idea where my luggage is. Each time I submitt a chat, the "person" writes me that they are still looking for my luggage and thanks me for my patience. I am so annoyed. How does a company NOT HAVE A PHONE NUMBER to call.

The worst airline, the worst service. Flight cancellation every time. Overpriced on luggages. Luggage over $70 for 40 pounds or lower. Would never fly with them again. Never. Never. Never. My first and last time. I would rate negative 100 stars

Booked flight in error and wanted to cancel immediately. But not possible with these crooks! I would never recommend Frontier to anyone anywhere. Desperate thieves! Karma is coming soon!! Do yourself a favor and choose another airline.

I've traveled with Frontier for years and witnessed them incrementally get worse and worse. They are so disgusting at their practice at this point they should be removed from the market entirely and the CEOs should be gotten rid of.. Absolutely abhorrent, the practice they are using now with the fees. It is literally predatory. Preying on the lower class. I would love to join in on a class action lawsuit against this parasitical company and I hope you join as well.

Do Not Book or fly on this airline. Customer service at the airport is horrendous. There is a drill sergeant at DFW airport that is absolutely mean and treats people like they stole their tickets. Just to make sure your personal item/backpack is not overloaded. No phone customer service. The seats on the plane are barely covered, hence they are hard on your buttocks and back. When we landed in DFW there was no jet bridge, we were dropped off in the middle of the tarmac 108 degrees and had to ride on a shuttle to be transported to the terminal. That was so archaic in America, for a moment I thought I was in another country. Their bag policy is atrocious and you are only allowed 40 lbs internationally when all other flights are 50lbs. $77 for the first bag the day before and you have to pay for carry on. As a punishment for not purchasing a seat for $76 most passengers are seated at the back of the plane.

Just wanted to start saying no customers service. Not a good idea. No customers service at airport. That's not good idea. We are human. We need human to talk to. Not a robot. This is the worst airline. Cancel this airline forever. Don't recommend to anyone even a dead horse.

You don't know how good something is until you need it. In the case of Frontier Airlines they soar to the top of the bad list. I never thought any customer service could be worse than cable companies. They sank below them and a whole lot more. No intrapersonal contact is demeaning and unproductive. Was dropped often from the chat line. Was 3 hours attempting to get flight confirmation. This information they never emailed to me after I made the purchase. I needed timely help. No chance of receiving that. By the time all the charges are piled on, they are no economy airline anymore.

I have a flight tomorrow and after reviewing my boarding pass noticed they don't have my wife's TSA precheck and they also have us in different boarding zones (even though we're sitting right next to each other). There is literally no customer service phone number. The options for cust svc is e-mail or text on What's App?? If I had known this company had zero customer service and can't even fix its own mistakes I would have never booked with them (never will again). I would recommend avoiding this company like the plague. After all the fees you pay for EVERYTHING it works out to the same price as a real airline. Don't let this company fool you!!

No customer service in person or online. No phone available for customer service either. Don’t expect to be treated as a paying customer with this airline and if you get over charged for anything you can forget getting a refund. Customer service in all aspects is the rudest treatment you will ever get. Will never fly This airline again. Is sad because they used to be a great affordable way to travel. Now you can’t even get any assistance unless you pay a fee to do so. We were over charged for baggage, damage to baggage, duplicated flight that couldn’t cancel due to no customer service at airport or online. Almost missed flight trying to straighten out all these issues and was treated worse than I have ever experienced. Will be filing a claim thru credit card company to try to get refund as last resort. Buyer Beware… don’t fly Frontier. Worst airline ever.

The Frontier agents at Cleveland airport have to be the rudest human beings I’ve ever met. It’s like they compete with each other on who can be the nastiest. Zero professionalism. I will never fly with them again. I’d rather pay extra money to be treated with dignity. Guess that’s an upgrade fee nowadays. Just inexcusable behavior Frontier!

We’ve got to get her boarding passes before departure and this wonderful lady Vanessa still was able to get us on the flight. She got it approved by her supervisor. She went above and beyond for us. I just want to make sure everyone knows what are great employee (Vanessa **). She deserves recognition. I was almost in tears and she fixed it for us. The plane ride home to agree. The students were all wonderful to the pilot also wonderful. I will definitely use them again. This was our first time. Now I know how everything is to work.

Worse customer service. Every I chat on like every agent give different answer. Bought a ticket and I cancel before 24hrs. They charged on my credit card. Won’t give me proper answer that it is credit. Never explain that I have to use in 90days.

I purchased my ticket for my family vacation in February 2023. Here it is August in Florida with my family enjoying vacation. I went to check my ticket for a return flight and nothing was coming up. Call Frontier to get an automated system that doesn’t have my flight as booked, there is no one that can assist over the phone. So I call Priceline only them to let me know the flight was cancelled.

This airline has the worst customer service of all the airlines I've flown with. They seem NOT to care what their customers experience or feel. Taking a flight with Frontier is like rolling a dice. A few times you get lucky, but most times not. Will never fly on this airline again!

Do not waste your hard earned $ with this pathetic co! Worst airline ever! No respect for anyone or anyone's situation to fly. A simple flight from Cleveland to Philly was an impossible task for this weak excuse of an airline... Cleveland Airport should be embarrassed to have such a company represent them. I was at airport by 1, flight was supposed to leave at 3.25. the plane that came in was broke, supposedly. This alleged broken plane was good enough t fly these people in, but not out. We was told new flight time was 4.30 after maintenance handled the situation... (lie) Then it was 5.30, then 6.30. Then the reason was the storm.

Read all the negative reviews. This is not a reliable airline. Left me stranded in a foreign country. The staff is terrible. I had to find my own way home, get my own meals and hotels. Frontier SUCKS.

I bought a fare ticket in January 2022 to go visit my father who was terminally ill in a hospital. The airline cancelled all the flights that day due to the weather. I was so desperate looking for another flight with a different airline. Thank God I found one that same day. For me to get a refund on my cancelled flight with Frontier, I needed to contact them by email asking for a full refund to my credit card. I followed the instructions as written on the paper I received at the airport. The airline responded saying they could not give me a refund to my card, only a voucher for me to use. I waited for the voucher they said they would send me, but nothing happened.

The airline as we all know is a money-making racket. But the agent at gate 11 on Sunday, August 6th in Orlando, Odell is his name his supervisor Jonquin were the most absolutely horrible faces for Frontier. Odell was adamant about not letting women on who had small purses. Not to be confused with a carry-on. Instead of him kindly asking women to place their purse inside their backpacks and explaining the policy, he was stating, "You've gotta pay for an extra item!" "You 'ain't gettin' on this flight today!" "I'll close the doors and none ya'll gettin' on!" This was stated loudly to passengers who only had one item!

Do not ever fly with Frontier Airlines. As a travel agent I had a horrible experience trying to change a name of the client on the existing booking. I was checking cancellation fees on the flight before I would transfer those tickets to another client and website decided to cancel the flight. After 5 attempts to chat with customer support and finally getting to chat to a live agent I was confirmed on flight cancellation an inability to reinstate the flight. After chatting back and forth being so frustrated for my client's loss I was offered to reinstate the flight for extra fee of $205.13 in the addition to previously paid amount of $283. The links their automated service gives you are not helpful at all!!! You better pay a little bit more to book with another airline and at least have a Live Customer Support where you can call with your concerns and get resolve the issue. It took me almost 3 hours to finally to get a bad news. Frontier does not have a customer support phone number. Chat only. Horrible!

It cost me over $300 to get back home. Shame on you Frontier.

I checked my baggage in today 8/4 at the Philadelphia Airport and once I arrived in Ft. Lauderdale my baggage did not arrive with me. I went to speak with with Frontier ticket counter and filled out the paperwork. I’m leaving for a 7 night cruise on 8/5 and my baggage is nowhere to be found. I have been trying to contact them since 4 pm with no avail. I have been traveling with Frontier for quite a while now and I must say that I am pissed because I can not get a live person to help me track down my baggage. I will rethink the next time I have to travel about flying with another airline service since they don’t appear to care about their customers. Their bottom line seems to be nickel and dimeing customers out of every dollar they can get and in return you can’t reach a live person.

After purchasing my ticket for more Orlando to Bahamas. I research the bad reviews, I had no idea They had such poor reviews. They claim And promise excellent service. I guess time will tell. Hopefully it's a good experience

First, they do not tell you until after your purchase that they have strict measurements for a carry on and you have to pay $50-80 a carry on. Second, they do not tell you that you have to buy your seats. Seriously, BUY your seats on your flights. Not sure about all flights but I was going to have to pay $31-$44 a seat. Then, I bought insurance to cover my flight, they charged me a $99 cancellation fee and other carrier fees, then the small amount I had left, they gave me a travel credit that I have to use in 90 days or I lose it. I will tell everyone I can on media and personally to NEVER use this airline!

Had a 10:50 am flight from Santo Domingo that left at 12:30 pm Sunday. We were informed that the baggage system broke and could load all bags. The bags were supposed to arrive on the next flight on Monday. It's now Tuesday and I've been informed that the bags still haven't arrived. The excuse is this is not uncommon. What?!! The bags have to go through customs again. What?!! Maybe they put the bags up in a hotel and that's why they have to go through Customs again. The airline is TRASH.

The experience was horrible. The staff are extremely rude. My luggage never arrived to my destination until the night I was going back home. Then I had to pay $78 to bring back a luggage that I never received. No one knows anything and they are not willing to help you either. Horrible customer service. First and last time flying with them for sure.

So never ever cancel your flight with this terrible, shady company. They will not give you a refund or credit unless you buy their The works package. If you in good faith cancel to get any credit as the majority of airlines do, they will not give you a credit. They only give you the option to cancel from their app or website, THERE IS NO CUSTOMER SERVICE NUMBER ON THEIR EMAILS OR WEBSITE OR APP, on their website in manage booking there is only one button, cancel or modify, if you click on it, it will automatic cancel your reservation.

In case you haven't heard, DO NOT book any flights with Frontier Airlines. You will end up wasting countless hours of your time and lots of money. I've spent many, many hours trying to change a reservation (which was originally booked for me by a family member). Despite claims on the Frontier website making it appear as though it is easy to change a reservation, it is NOT. I ended up accidentally canceling the reservation because the pop-up window did not offer the option to change it.

I thought a was getting value for money. I went to check in online night before flight. I knew I was going to pay for bag and $77 was a bit much but there was $51.38 airline which no live support to answer. I would not wish my experience on my worst enemy. I could not upgrade bag through app at airport or check in, I could not remove extra weight to personal item, I could not take extra weight and pay for carryon. I paid $244 in fees while my flight cost $238. NEVER FLY THIS AIRLINE, LET'S PUT THEM OUT OF BIZ. I TRULY HATE FRONTIER AND I DON'T HATE ANYONE UNTIL NOW.

I can't believe this company is still in business. They are the biggest corporate scam. I witnessed them kick off 3 young men from an oversold flight after they were already seated on the plane. They were not apologetic at all. They refused to offer anything more than a red eye flight the following day. I stepped in to talk to the boys to inform them off their rights. I did not speak directly to the customer service employee, but she was furious that I was helping these young men receive fair treatment that the boys were eligible for under the LAW! Another employee let me know that this is their policy.

I wanted to share our recent experience with Frontier Airlines, which unfortunately left us deeply dissatisfied with their customer service and handling of the situation. My sister and I had a flight from SFO to LAS, and despite the plane being late, we were eager to board and reach our destination. However, upon reaching the gate and after having our tickets scanned, we were pulled aside by a Frontier employee who insisted on checking our backpacks, even though they met all the requirements. It was evident that the employees at that particular gate were frustrated, and this seemed to affect their treatment towards us and other passengers.

I purchased a ticket for my daughter to come to Tampa and spend some time with us. The flight was scheduled to departure at 8:54 pm. The screen at the airport showed delayed and later cancelled and later delayed again. For more than 2 hrs no one was there to explain. No notification was sent to anyone. At 10pm nobody knew was going to happen. Finally around 11pm my daughter board the plane and arrived to Tampa at 2:26am. This was a BAD experience. I almost purchased another ticket with another airlines because it was stressful to know that my daughter was there waiting for a long time without knowing what's going to happened. Will not use again.

Don’t be fooled by the low fares - they continue to charge you throughout your trip for EVERYTHING! Pay for a carry on, checked bags, etc. I arrive 90 mins early for my domestic flight from MIA to PHX. Their app has been down since the night before so I was unable to check in online. 2 very disinterested employees were checking people in and there was at least 100 people in line. I waited over an hour to get checked in, they then charged me $25 for “assisted” check in (even though there was no other option). Then I got to my gate and the flight had already left. Went back to the check in counter and waited another HOUR to be told it was my fault for not arriving 3 hours early and they couldn’t get me on another flight until the next day and wanted $100 re-booking fee. Hard pass. I booked on United and told them to shove it. I will never fly with them again as long as I live and breathe! Rude people from start to finish on top of everything else!!

The absolute worst airline besides Spirit, paid Nearly 800.00 for checked Bags, no charger ports on the plane nor in their customer terminal, customer service is extremely poor. At the time of check in, the clerks went missing for 15 minutes as the line wrapped around and extended outside the door. My advice pay more money to fly and enjoy the experience! Terrible!

I did not fly yet. First, they do a bait and switch with their pricing. I booked the flight anyway. I get an email stating my flight time has changed and now would get me in the following day. That doesn't work for me. I followed the prompts in the email to get a refund. That part was easy. I took a screen shot of the confirmation. It stated I would get an email too. Two days later I get the same email with the flight change. I again, follow the prompts. I screen shot the confirmation and told I will get an email.

Absolutely ridiculous airline, if you read this do NOT use them. Pay extra and fly. This company has no gates anywhere on airports. Number two after you land you will be waiting an hr to get out of plane because they don't have gates, charges for baggage. Not even provide a glass of water without pay and cancelation without given reason, never fly Frontier.

This company is racist, rude, and the computer system is set up to screw you out of money. They let kids kick your seats and flight crew does NOTHING, not even talking to the parents. If you have have your ticket on your phone it disappears before you board the plane, therefore you need a boarding pass which they charge 50 bucks for, then they don't charge the people of color but if you're ** you pay, then when you ask them why they tell you, "It's None of your business." They have set up their online services to get more money from you.

I have never flown Frontier Airlines before and will never fly them again. The Unbelievable Usurious upcharges were Disgusting. My husband and I ended up paying close to $500.00 for 2 checked bags and 1 carryon bag for a roundtrip vacation. They charge $20.00 for desk agent assistance. They charge $12.00 for a printed boarding pass. They charge for a couple that booked a flight together to sit together. The rope-A-Dope method for the upcharge for seating is that they seat you separately, or you can pay more money to sit together even though their flights aren't completely booked. They charge for any/all beverages and snacks on their flights. They changed both our flights departure and return flight times over 4 times. If you can help it, Never Fly this Airline!

On 10 Jul 2023 on my return trip (Flt 96 SDQ-SJU) from a weekend family wedding at Dom. Republic my checked luggage was lost after it being personally check in at the counter and received by a Frontier agent at SDQ. The checked suitcase was check under my in law who was part of our traveling party (3) assisting a family wedding. All of our wedding and dressing attires were in this bag. Most items hold a high sentimental value aside from the incur cost of the items purchased to assist our family event. To this date we have not received any news after a file claim (**) as to the whereabouts of our belongings or status of the same.

Flight from San Diego was 4 hours late leaving, with an update notice at the gate delaying in 1 hour increments at the gate. 2 checked bags were lost & not informed about retrieving for 2 days. Had to buy clothes & hygiene items to replace what was in the luggage. On return flight we checked the bags then at t.s.a the barcode did not work, so returned to Frontier counter to get that fixed which made us miss the flight but they sent our bags without us. There was still 45 minutes before the flight was to leave but no -employee helped remedy the situation they caused. I submitted complaint to get reimbursed for their errors but have received any confirmation on reimbursement.

Told 40.96 but charged 99 to cancel my flight on July 11 2023. I contacted them to no availability. No contact number in case of an emergency or error on their behalf. I showed screenshot proof but am told nothing will be fixed for 7 days.

DO NOT! The worse experience of my life!!! I purchased a ticket from ATL to Trenton NJ and guess where I landed and wasn't given any option on how to get home. (Philadelphia). The crew has no idea what is going on. I don't believe they require much to get a job at this airline. Oh and it gets worse. NO one to talk to other than a chat... The flight crew was horrible. There was one lady who was so nasty talking to the passengers. OMG. Never.

Please don't waste your time AND money! Frontier Airlines has, by far, the worst customer service, booking, and flight experience. Frontier is deceiving customers with low upfront flight rates... But by the time you pay the outrageous fees for seats and luggage etc, you could have purchased a cheaper ticket on a reputable airline, like Delta or American with no hassle. And there is NO customer service representative you can speak to regarding a concern or dispute. Get ready to spend weeks (or in my case, a month) going back and forth between emails and online chats, usually with no resolution. I do not understand how Frontier is able to continue to operate with such UNETHICAL business practices without being held accountable by some federal agency.

I purchased the Go Wild Pass on May 8th for $499 and it's very clear that this is a smoke screen false advertising deceptive strategy to force customers to pay for the annual subscription while limiting the go wild passes that are available when members try to travel only to push them to paying for standard and discount den rates. My experience has been a very frustrating and time-consuming headache because of the false advertising practices. After multiple attempts to locate flights in multiple cities at different dates using the instructions given to me at the time of purchasing the offer, I still have problems even to this day successfully completing flight bookings because flights are ALWAYS unavailable.

Another flight cancelled by Frontier Airline: 7:20 am flight Miami to Denver on 7/10/23. Terrible management of the issue. I was eventually told that the aircraft had not come to Miami. The attendants did not know where the aircraft was originating from. I received an email advising of the cancellation about 1 hour before departure. For sure this information could have been given way earlier and avoid me the aggravation of a very early departure from home and unnecessary Uber ride cost. Frontier had only one agent to deal with rebooking and you tell from his demeanor that he couldn't care less. It took me an hour to eventually arrive at the counter. That clerk was only telling customers that we had to go online to cancel or rebook and that he could not do anything to help with rebooking, refund or transfer to another airline. Why there was no announcement is beyond understanding.

I totally agree with the previous comments about the extra charges. I was charged an additional 670 for bags. I joined the Den and I was charged 100 that I could not get back, and I was charged for bags on the app and then charged at the airports. Frontier Airlines stole from me.

I am so disappointed with this airline. My husband and I saved up for a flight for my best friend's wedding and baggage was an extra $300! I tried reaching out to someone 3 times and I never got a response until I finally got someone on the chat. They have the absolute highest bag prices that are straight up unaffordable to someone who is purchasing a cheap flight in the first place. They offered no solution and I will never fly with them ever again.

This is the worst airline ever. I joined discount den $99 on their site and used once at the airport nearby. Then they discontinued all flights from that airport. I asked for a refund even a partial and they refused. Stay away from this airline.

Frontier Airlines is the worst airline I have ever traveled on. I swear they could give me a free flight and I won't take it. I paid $175 for 2 tickets from PHL to MIA and $400 for the bag fees. And for the return flight on AA it was $186 plus $80 for the bags on a MUCH BETTER airline. Folks do your homework before you book.

The price is the service that you get, keep in Mind the worst airline in customer services. We never got confirmation that our flight change from 3 am to 9 pm so we lose one entire day of vacations plus the flight did not go out at 9 on like it supposed to. We left a 11 pm one day of Hotel lose plus bad communication.They charge you for everything and the services is nasty of all the crew. I will never fly with them again, very disorganized and misleading information, not order or customer service. Honestly, I will give them 0 stars but unfortunately, 1 star is the less you can put!

I purchased Frontier Gowild pass for $599.00 but I was never able to use it. You can only use the pass within 24 hrs before the day of your travel and when it is time to book the ticket It tells you the pass is not available. I took few screenshots of non availability at different times as a proof. Beware of this pass as it is trap to spend money on something that you cannot use.

Do not buy a ticket with Frontier!!! I and everyone that I know has had issues with this fraudulent airline. Most recently June 28, 2023, I sent my son to Atlanta from Portland Maine with a short layover in Durham. From the start the flight became delayed almost making them miss their connection at RDU but they made it by the skin of their teeth. But Frontier has LOST THEIR LUGGAGE. You can't speak with anyone, and they don't care. Logically the luggage probably got left at RDU but there is no one to ask?? You can only file a claim online of chat which is crap. WHY IS THIS FAKE AIRLINE STILL IN OPERATION???? My son and his girlfriend had bought brand new clothes for their trip, and all gone with nothing to wear. For business, leisure or whatever it would be a mistake booking a flight with these clowns. DON'T DO IT UNLESS YOU WANT TO DEAL WITH THE HEADACHE.

I am writing to express my extreme dissatisfaction and frustration with the Frontier Summer Go Wild pass, which I recently purchased in good faith. It is with the utmost disappointment that I bring to your attention the sheer unavailability of flights for the utilization with this pass, rendering it effectively worthless. This has not only wasted my time and money but also tarnished my perception of Frontier Airlines as a reliable and customer-oriented airline. Despite the enticing proposition of enjoying flights for a mere $0.01 each, I have found that almost every flight that I attempt to book using the Go Wild pass is inexplicably marked as "not available." This flagrant lack of availability stands in stark contrast to the same flights being readily accessible for regular purchase. The fact that the flights I am interested in are supposedly accessible under normal circumstances only deepens my exasperation.

I traveled from Denver to DFW today on Frontier Airlines. The gate agent was very rude and inconsistent in her practices. When it was time to board, they announced that all carry on bags must fit in the personal items bins. I wasn't concerned because I had traveled from DFW to Denver 3 days before with no issues. I was in Zone 4 for boarding. I placed my bag in the bin and it didn't fit because I had it turned the wrong way. This rude, rude, rude gate agent said stand to the side. I am baffled at this moment because I didn't have an issue when I traveled to Denver. I told her my bag fits the description and dimensions for personal carry without a charge. She demanded that it didn't fit. I said it does fit. She said I needed to pay $99.00 and the flight is getting ready to leave. At this point it was my word against hers and I needed to get on the flight with my family. I paid the $99.00 so I could board the plane.

The worst airline of all time. Avoid at all costs. Nobody that works here should have a job. Nobody has qualifications and it shows in their customer service and way they run their flights. Russian roulette whether flight actually leaves or not. Better off driving - save yourself the aggravation. Worst people and airline of all time. Don’t fly Frontier.

I had a late flight leaving Detroit at 10:47 PM on Monday and getting back to Atlanta at 12:00 AM on Tuesday. The flight was pushed back twice and finally cancelled at the last minute. What made it so bad was that all flights were booked up until Wednesday night at 10:47. This would have left me stranded in Detroit for almost two more days. I decided that the best option would have been to get a rental car and drive to Atlanta and drop the car at the airport so I could arrive in Atlanta around noon time. That cost me 170.00 plus 86.00 in gas.

First, our flight was pushed back two times and there was no app update or no information. Well, it finally comes time to board myself and my two daughters were told we did not have a seat. I had actually taken a picture of our seats to show them but no, I was rudely told to go stand in line and that I did not have a seat. I waited in line for almost an hour. The Frontier staff in San Juan Puerto Rico was very apathetic and showed no compassion.

Never in my entire existence have I EVER felt the need to write a bad review. Frontier Airlines is the WORST airline I have ever experienced. Not only did they charge $65 for a CARRY ON bag which most airlines let you bring for free, but BOTH my Frontier flights were delayed over an hour. Also I purchased both mine & my mom's tickets together at the same time, yet when we checked in for our flight (which was also at the exact same time) we were seated SEPARATELY. They also CHARGE for the same drinks & snacks most other airlines give for FREE. The ONLY good thing I can say about frontier is that the staff was friendly. That’s IT. Never again. I’d rather pay hundreds of dollars more for a different airline than EVER fly frontier again.

How can this airline still be in business? This week we have had 4 flights delayed and 2 cancelled. Stood in line 10 hours (5 in Las Vegas and 5 in Denver to get rebooked). Stranded in Las Vegas for over 24 hours (with no compensation) and 36 hours in Denver. The employees are very rude and no trained, make rude comments and are not helpful. No phone number to call, only a no functioning chat line which I have tried over 20 times during the week and never got to chat yet. 2 flights we were boarded and taken back off (one rebounded on another plane and the other cancelled). How safe is this airline?

Our flight was changed to a 5:45 am flight. It was canceled as we arrived at the airport at 3:30 am. Now we are missing my grandpa's 100th b-day party we have been planning for a year. I am devastated.

We were trying to fly out to a family vacation. Our distance from the airport meant we had to leave by 6:00 AM to make it to the airport on time. At 5:48 AM, we were notified via text message that the flight was cancelled. No, explanation, no apology, no offer to assist in any way. Just a notification that we could claim a refund or travel credit. I still don't know what to tell my two year old that was excited for his first plane ride that we won't be going till later. Of course, the time I took off work will go to waste and forget about seeing those non-refundable fees again. Of course the pricing scheme is a joke as always in these budget airlines. Free carry on's? Nope. Bags? 40 lbs max. Modify a trip? Modify your expectations. Thanks, Frontier. Won't make that mistake again.

The airline is terrible. We are four, with two little kids and they gave us (both ways) separate seats, including two apart. Charges for everything. Checked bags are way too expensive and they lowered the lbs from 50 to 40 on top. I got charged $99 because I had "too many" duty-free bags and they count them as personal items. It is a disaster. I would avoid traveling with them.

On March 7, 2023, I booked two round-trip flights with Frontier Airlines from Knoxville, TN to Denver, CO. Two days after booking, I was on the Frontier website and accidentally clicked "Cancel Flight". There was no "Are you sure you want to cancel?" or any further information requested to cancel the flights. It was IMMEDIATE... with one click! I called Frontier Airlines within two minutes to tell them what had happened, thinking it would be easy for someone to "uncancel" my reservation. Boy, was I wrong! This was the first of many disappointing and difficult phone calls.

Save yourself the heartbreak and don’t rely on this airline if you’re flying for an important event. We were flying from Houston to Las Vegas with a layover in Florida. After a 4 hour delay in Houston, we arrive in Florida with a 3 hour delay and then finally a cancellation. Upon waiting 4 additional hours in line at the ticketing desk with the other passengers from the other 2 flights going to other destinations that were also canceled, we were told there were no flights to our destination for 48 hours or even back to Houston.

I had to make a change to my return flight due to death of my mother. I was advised that I needed to provide proof with a death certificate which was hard in itself. To then be advised that it was denied. In their words: "Since you were able to use your ticket and complete your travel, we are unable to honor your request for a refund." The issue wasn’t using the ticket. The issue was the ridiculous change fee that I had to pay along with the dealing with the death of my mother very inconsiderate and callous of Frontier. First and only time I will fly with Frontier. I should have kept it with Southwest Airlines as that’s who I used to get to Tampa.

The worst airline that charges for everything, have a lot and long delays, cancellations and bad customer service. Besides that they charge a lot of fees, if you are buying a ticket for $150 with all the fees your ticket will cost almost $400 on top of that add bags and other charges. I had to change my plans and had to cancel my flight and they literally kept all what I had pay. I hope people stop using this airlines that at the end are scammers.

Originating flight changed 3 times before leaving, making it difficult for arrangements on arrival. Charged me $125 for luggage being 8 lbs over! Changed departing flight 2 times on return. You cannot talk to a person, only a chat feature which is frustrating to try and get an actual person to chat with. Do yourself a HUGE favor and pay the extra $ to fly with a reputable airline. How they are still in business is a mystery. Hopefully, they go under financially before going down with a plane full of people!

The customer service is horrible and the Supervisory Staff was worse. Very unprofessional. Aside from knowing in advance that there were delays and eventually canceling our flight they did not accommodate anyone with transportation. Everyone was left to fend for themselves until the next available flight 3 days later. I requested to speak to a supervisor who was rude and had a "I don't care attitude." After arguing with her she advised me that I would not be traveling on the next available flight.

I canceled my flight by mistake, I tried to talk to a human, they only have a machine that does not solve anything and on top of that I lost my vacation because they are inept. They have no respect for other people's money, they don't care about the client. They are crap. They told me that they could only help me if I paid 99 dollars per passenger to be able to recover my flight.

Flight # 4846 6/15/23 depart MCO 9:45am arrive & SJU at 12:41pm. 1st email I received early morning stating there’s a 1:25 delay, 2nd email .25 min delay, 3rd email arriving at 10:10, go through hectic lines luggage drop off, then tsa check in, shuttle, as we’re waiting in line to grab a quick bite to eat, before heading to the gate, email sent FLIGHT CANCELED DUE TO MECHANICAL ISSUES.. Been up since 4am to get here on time, husband upset, twins tired grouchy his hungry.. because we couldn’t even have the chance to eat, because now what are we supposed to do.. No flights for Frontier available, Ended up buying tickets through Spirit Airlines for double the price!!!

OK June 12th. I was supposed to fly out of Portland International airport south Portland Maine. They canceled my Flight and I'm very unhappy about it. I was scheduled for the 14th of June and supposed to fly out tonight at 7:35 PM. Not very happy about this. I'm hoping they don't cancel again. I recommend flying with a different airline.

Sudden change of gates without announcing properly. Poor customer service. Flight 4826 to San Juan was delayed and practically employees kept us standing in front of the gate for an hour without letting us know. Horrible.

*Clearly using illegal practices to gain rob people blind* BEWARE *** App shows flight, itinerary email states canceled. I bought the Den Membership for free open flight availability. Tried to change to a later flight due to a delay resulting in my rental car place being closed. I wrote a complaint about the $600 charge. They illegally canceled my flight without my consent and are keeping my money. No person CS, just automated chat and emails. BOOK ELSEWHERE OR GET ROBBED!!!

My flight was cancelled twice and my vacation started without me haven’t seen my family in three years. There is no customer service hotline and no communication between the staff. My experience was totally unacceptable.

If I could give them zero stars I would! They are cheap, but they lack any sort of real customer service through their chat communication, which is the only way to reach them. I was charged more than $1000 for one round trip and one one-way. I was “confirmed” the details but they still weren’t correct when the agent put them in on his end. At the counter, the passengers were charged more money for nonsensical reasons. The website doesn’t tell you all the ridiculous fees they tack on, they show you the cheap flight price only. I highly recommend not using this service.

I thought Spirit was bad - Frontier takes 1st place. I had to rush to get to my plane - not my fault - late first plane. I had one bag that fits fine under the seat but not in the box they have. There was no time to re-arrange, but it certainly would have fit if I had time to do that, so they sent me to pay $99 for one small bag. Got on the plane and everyone is seated and they announce there is no co-pilot so can't leave. Sat on the plane for 90+ minutes and finally a co-pilot.

I am currently waiting on a plane that should have board at 9:15pm yet we were told we are waiting on a pilot. We watched a pilot board with 2 steward and yet it is 9:54pm and the flight leaves at 10:01pm but we are still waiting. You are cheap cause you don't do the work.

1) I made a mistake with my travel dates, website said I had 24 hours to make a change/refund. I tried for several hours to contact a HUMAN, to with no luck! Therefore I flushed $200 down the toilet. 2) Finally booked a flight on correct dates and 6 weeks before flight was told the flight was "Disrupted". Change from 11:30am arriving at 2:30 pm to 9:40pm arriving at 12:40am. Cost $100 to change my ticket to another airline. SUMMARY $300 loss and never even flew Frontier.

This airline has the most obscure customer service imaginable. While at the airport waiting for our flight that has been delayed repeatedly, there is no one to talk to. Updates on the delay are non-existent. Unless we are counting an email that has the wrong information. The phone number on the website does not work. The AI chat bot is unhelpful. And the fees... Wow. I've been charged a total of $40 to talk to a human and haven't actually spoken to anyone. Hands down, this is a terrible experience. I do not intend to use this airline again.

Our flight from Knoxville to Denver landing was delayed due to weather. We were rerouted to a Nebraska regional airport for refueling. All other planes rerouted were refueled and made Denver. Our flight was grounded due to maintenance issues. Those who followed the pilot's instructions were stuck in the terminal overnight without services. There were accommodations made for the pilot and crew. Frontier called it a weather issue and absolved themselves of responsibility.

My husband and I purchased ‘Go Wild’ travel passes in November 2022 that could be used from May - October 2023. We paid $599 for these passes that guaranteed $25 flights everywhere Frontier flies. Since November, Frontier has cancelled most of their flights out of our state (MI), and offers zero direct flights. Our passes are worthless. We have scoured the website, even got customer service assistance to find zero flights available to us. They will not refund us our money (so much for a guarantee). Save your money- do not purchase these passes. Better yet, just don’t fly Frontier. There’s so many more options out there.

This is by far the worst experience I've had with an airline. I don't think Frontier has reasonable logic in their refund policies. I don't understand how a refund can't be issue for a checked bag I accidentally bought which I didn't even have to bring on the plane. I only have 1 carry on bag, but I had bought a carry on bag and a checked bag by mistake before heading to the airport and didn't realize it. The agent at the boarding gate didn't bother to ask or wonder why I only have 1 bag, but had bought 2 when she scanned my boarding pass.

This was my first and was my last time flying with Frontier. Sure, they're cheap but not worth it. It literally took me 2 days to get home from Orlando to Denver & Denver to Salt Lake. They treat their customers horribly. They delayed my flight all night Friday and then I was stuck in Denver for a day when all I was trying to do was get back to Salt Lake. I literally wasn't able to get to my flight from Denver to Salt Lake till 2pm today. When I was stuck at the Orlando Airport, I was there all night which was delayed till the next morning. I even asked where I would stay because I didn't have enough money to stay another night at a hotel and they completely ignored me.

I contacted Frontier via bot chat 6 times. Had to repeat my ID info and issue each time. Web and Mobile device issue still not resolved & I'm unable to use Frontier App. They are useless in correcting their mistakes! So even though I bought Works Pkg it still cost me $ bec Frontier App doesn't work. And I cannot update my email address in my own account!

Booked a vacation package via Priceline. Unfortunately, I had to use Frontier because they were part of the package. I never used this airline before and never wanted to. Long story short, I had to cancel my plans and they wanted to charge a $200 cancellation fee for 2 tickets in the amount of $345. Delta only charged $50. I will never use Frontier again so even if they adjusted this fee, it will not do me any good. Frontier Airlines should be shut down asap! What a disgrace.

First and last time flying with them. Horrible experience. Staff refuses to check you in unless you pay 25 dollar per person. They charge 75 dollars for bags each way despite the site saying 40. The site says weight limit is 50 lb but they say 40 at the airport and want to charge for half a pound. The online check in is horrible. No food or drink served on board.

I purchased the Go Wild year pass. Total scam. The flights you can actually use them on are almost non existing and the ones that are available typically have huge layovers. Asked for refund do to limitations. Oh course no. My boyfriend was supposed to meet me on Vegas layover continuing on to Charlotte. They delayed his flight 1.5 hours and then again another 2 hours too late to catch the connecting flight. They told him they could get him a flight 8 hours later or he'd have to schedule a new flight. He had to shell out an additional $850 in addition to the original ticket. There were multiple people in the same situation. Not Frontier's fault. Total **!!! Save your money and walk, bike or ride a train before using this crap shoot of an airline.

I recently flew round trip from SLC to Las Vegas on Frontier. I paid to have a checked bag and had one personal item per the guidelines on the website. I checked my bag in the SLC airport with no issues and carried my personal item which was a standard size Jansport backpack that was packed fairly tightly, albeit, with my toiletry bag, laptop, and a pair of shoes that wouldn't fit in my checked bag. In Salt lake, I made it through security and onto the plane with no issues or concerns, comments, or even second glance from the gate agents.

Sadly, I am here to write another horrific travel story that you've all seen too many of. We all know Frontier is a budget airline and you "get what you pay for." Sometimes, that's ok and you know what you're getting. But after today, I will gladly pay more just for the opportunity to be able to talk to someone when travel plans go wrong. My boyfriend was trying to get home from Atlanta today and after delays, they changed the gate number to one on the other side of the airport. Him and a handful of other passengers (Including a Frontier flight attendant) didn't have enough time to make it to the new gate and instead of waiting for passengers coming from the other gate, the flight left without them. The gate attendant at the new gate lied to them and said the flight was coming back to pick them up. It wasn't.

Really poor management and communication. Rude staff members and unreliable service. No message from their staff is correct or reliable. It has been more than 24 hours, and I still haven't got any update about my missing checked-in bag. Don't ever buy their ticket if you don't have to. Save yourself out of their mess.

I recently had the unfortunate experience of flying with Frontier Airlines, and let me tell you, it was an absolute nightmare. I had booked a flight from San Francisco to Tampa with a layover in Denver, and it turned out to be a complete disaster from start to finish. Firstly, my flight from San Francisco was delayed without any clear explanation. This caused me to stay stranded at the airport for an additional six hours, leaving me exhausted and frustrated. But the worst part was that I had no idea if I would even be able to reach my final destination once I reached Denver. The lack of communication and organization was appalling.

So this company are a bunch of thieves. I tried to book a bag with my seat online. When I went to click on site the price just jumped. If I wasn't careful I would be charged way more money. I contacted online support cuz of course they don't have a landline. A big airline company that doesn't. Anyways I waited and complained. All they told me was, "oh if you book thru the chat it's more money" and I'm here telling them that's not my question. So I asked for a supervisor. It's been more than 20 mins. I'm getting transferred to different people. Btw the people were there are Marlon ** and Vernasoo. Frustrating. How is that fraud company allow to be in business? I don't recommend at all and oh the supervisor didn't help me at all. Basically told me, "Oh that's the price if it went up."

Beware of @FlyFrontier. Yeah the tickets are a lot more affordable but beware. Ticket agents lying at #RDUinternationalairport claiming that you missed your flight.. when your flight doesn’t leave for another hour?? Really they overbooked. And will not refund my money.

I fly a lot for work and was forced to fly Frontier. I was flying out of Cincinnati and the flight was delayed. They do not update the times within the app or send a text and only communicate via email which I find inconvenient. The flight actually left earlier than the updated time so if we weren't sitting by the gate at a restaurant we would have missed the flight. Flying back from Atlanta, the flight was cancelled. The agent at the gate was rude and would only help the African American passengers. We figured it out and went to the new gate. This is where the real shenanigans begin. The flight was of course delayed but they never once announced it. They had no signage overhead. Many people were at the desk asking if this was correct gate and about how long the flight would be delayed.

Two hour late flights and canceled flights are normal! I purchased the unlimited flights and of course I can not get a refund. They only have one flight a day, they cancel most days. I’m sure they will be out of business soon, I always book a flight on other airlines so I’m able to fly that day, just not on a canceled Frontier Airlines flight.

I wouldn't mind checking a bag if I wasn't allowed to carry it on two other flights. After getting off my connecting flight and board my last one home. I was told I couldn't carry the same bag (nothing additional added) I had to pay a hundred dollars to check it. Along with 15 other customers. I will not be doing with business with a company that is so inconsistent with how they operate. Simply money-grabbing and I wouldn't recommend them. Just pay a few for a better company.

I have a piece of luggage that is generally considered a personal item. It is designed to be the exact dimensions of most airlines personal item requirements. According to Frontier's measurement box, it is not, so I was charged $99 for a carry on. The flight was two legs, one with Frontier, one with Breeze. The total for both flights was $108, so unless the Breeze flight was less than $9, that carry on cost more than my seat on the plane.

I was denied the use of a wheelchair after clearly requesting one for my traveling companion who had a broken back. He was forced to sit in a waiting area until I dropped my bag off at the counter. I was disrespected and treated in a manner that has assured that neither I, nor anyone else I speak with will ever be traveling using this airline. I was told that although I spent the extra money on additional weight, that I did not purchase “enough” extra weight. Then I was told that I couldn’t correct the issue at the counter and had to get back in line. When I attempted to purchase additional weight through the app, it kept crashing. I was then told by a different attendant that they couldn’t find my request for a wheelchair. I had already told them I had multiple pieces of documentation that I had submitted that request successfully. I was led in directions that nearly caused me to miss my flight and completely brushed off when I asked for assistance.

Flew round-trip to Vegas hoping to enjoy a vacation from SLC. Ended paying over $700 for 2 tickets w/ only 2 carry on, and 1 checked bag. Scammed with bag fees when it was too late to change, lady charged us for bags both ways, then they charged us, again, for the same bag on the return trip, filthy company! WILL NEVER BOOK THROUGH THEM AGAIN!

Absolutely the worst airlines ever. The outgoing flight was more than three hours late leaving. The return flight never left Columbus to go to Orlando as they initially postponed it for a half hour and then an hour and then when I got to the gate it was just locked with no way to get to the claim and no Frontier staff anywhere in sight. Ultimately I was forced to take another airline so I could get home. Do yourself a favor and use any other airlines. Walk if you have to.

The only thing I can say is the changes that have been made to this airline is so much better! The customers service representatives gave clear and understandable directions. There was no rudeness to experience. Just a good flight back home with no mishap. That is way better than what I experienced in January. So good job on changing my mind on how I felt about your airline.

Scheduled a flight to Florida and a week later had to change it by 36 hours. Instructions online did not work nor did instructions emailed in confirmation email. Reached out to rep on chat and was told to "follow instructions in email." The end. Ended up having to rebook two flights on different airlines. Reached out to complaint department via email. Received an response basically stating "not our fault." I responded that it was the most useless email ever and now I had two flights to Florida for two people and I wouldn't be showing up for the first one because I wasn't able to cancel. Response was "sorry you're not satisfied." DO. NOT. Use.

Frontier personal item scam proven. The so-called item box is intentionally NOT 18x14x8 (as they advertise in their rules). We compared the same box with the Spirit box at the gate next to F and the purse fit perfectly - NOT in the Frontier box. Person at gate is getting $10 dollars for each scammed traveler forced to pay $99 on the spot. We travel many times a year and have a bag that is designed to fit the size advertised by F on their site - but they steal from people anyway. Their box does not have the dimensions listed on it.

Frontier needs to get their life together. It's always a complete mess with a lack of employees and the ones do there are awful…, there's zero reasons for a 60 min wait to drop a bag, they have reservations and flights logs weeks in advance and can gauge schedules accordingly, I think it's absolutely ludicrous we have to suffer through their terrible practices, years it’s been like this and they haven't figured their orgnaization out. And it's well funded so there's zero excuse. No WiFi, no TRAY TABLE!!! terrible seats, it’s the absolute worst. The bag fees are insane and they’re still even smaller/lighter allowance than free bags on competitor airlines. The fact they charge you 20 dollars to speak to a human is insane. The chat service took nearly 3 hours to add a seat to our reservation. 3 hours of my life chatting with some dummy who couldn’t even help at the end of the day.

I have flown Frontier Airlines three times in 2023 .. Each was a bad experience but the customer service response was worse!! Flight #1 .. Checked bag was lost and delivered damaged the next morning, I filed a damaged bag report that afternoon .. The damage claim was denied due to the Frontier policy that all claims must be filed within 24 hours!!

Frontier customer service ** sucks. We purchased 7 round trip tickets and both ways. My kids which are all minors did not have an assigned seat. It's so frustrating to pay all this money to fly and get treated like **!!!. Standing in line waiting for 45 min or longer to see why we don't have seats and all they can say is that the plane is full!! How in the hell would do they not have control over how many people book.. No accommodation whatsoever. People talk about Spirit so bad but Frontier just as worse.. Manger Bianca ** so unprofessional and rude.

Frontier policies and customer service practices have proven to me that they have no interest in serving the consumer. I had flights booked to Florida in March 2020 (when Covid hit hard) and March 2022 (when hurricane Ian hit), both of which I was forced to cancel for obvious reasons. Frontier refused to refund me both times. After dozens of calls and many hours on the phone, I got Frontier credit for the 2020 cancelation, but got nothing in 2022. They took my money. They said a hurricane didn't meet their cancelation policy. Never will I fly Frontier again. Beware!!

Bought the All You Can Fly Pass last December. Finally it's May, so excited to use it. But IT IS NOT WORKING. I've contacted Frontier about the issue almost 10 days now. They verify all the info but when I try to book the flight following the instructions they gave me, it still show All You Can Flight is NOT AVAILABLE! So frustrating.

My recent flight from Orlando to Denver with Frontier Airlines was nothing short of a nightmare. The gate attendants caused a 30-minute delay by measuring every passenger's bag size to an absurd degree. Even the pilot had to come out to investigate the delay. It was an unnecessary inconvenience that left me frustrated and annoyed.

My experience with him is horrible. I booked a flight online and accidentally canceled it and they have not even reach me back yet and my flight is booked for the next day and it makes no sense how they have no customer service representatives to speak to you in regards to your personal 101 situation is everybody has a different situation. Nobody’s the situation is always the same and that’s just ridiculous that they have on computer box answering us and we have no way of contacting a human being. This is ** ridiculous. They should not even have their website open. They shouldn’t even have the airline open. The airline sucks after my reviews. I’m glad I can’t. My flight is canceled but at the end of the day I met my money's gone and I want my money back immediately.

The time of flight to Miami was delayed by 25 mins to 10:25; however, 15 minutes after receiving that notification, the flight time was reverted to the original time more or less. We operated under the information originally given and arrived at the gate with 40 minutes to spare before the earlier departure time. There was NO ONE at the counter! 10 minutes later a woman with quite the attitude arrives and informs us that we had missed our flight. We didn't have boarding passes as they did not provide an opportunity to print out ahead of time. We will NEVER EVER fly with them again! I don't know how they stay in business; oh right they keep your money! Even after filing a complaint, there is no resolution!!!!

I was denied boarding on Flight 504 from Denver to Dallas Fort Worth on April 23RD. Per their personal item policy, I was able to completely fit my luggage in the bin they have at the gate. This was the same bag that they had no issues with on the onward journey from DFW to DEN on April 20th. Still the gate agent was arguing with me and asked me to pay $99 for the bag. I told them I would pay and handed my credit card but noted that I would be filing a complaint with DOT. The gate agent then declined the payment, threw the card at me and denied me boarding. As a result, I was stranded at the airport and had to spend overnight at Denver airport as there were no flights available at that time. I also had to purchase another ticket through another airlines and pay a much higher fare for my return trip the following morning.

Worst airline we have ever flown. Same backpack and items we were charged $100 on the return trip. They don’t let you organize it to get the straps to fit all the way in. Stated that ‘there are no redos’ and, "Step aside and pay." Very rude employees.

The customer service is horrible and a nightmare. I was issued the incorrect reservations time, where I had purchase a new ticket, and the other ticket was not credited back to my credit card. So I end paying for 2 reservations. One I can use, and other one was cancelled but charged to my credit card with no possibility of getting a credit for it though the airline screwed up, I’m the one who’s found paying for a 2nd ticket. Don’t fly this horrible airline. I don’t see how they remain in business with their horrific experience they provide.

Treated like garbage. No human being should have to endure the humiliation they put me through. Filed lawsuit, don't want to however it's my duty to protect others from this horrendous episode. So sad this could happen in America today.

I had a flight scheduled to San Juan at 5:30 AM. Upon arrival we checked 2 bags 1 was not paid for and the lady who took our bags gave a bag receipt and never said we had to pay or there was a balance due. This being due to your system being down. We arrived at the gate more than an hour before boarding and decided to not fight with the crowd since our seats are reserved. My party was one of the last people in line to board. The attendant scanning tickets was very rude not only to me but other people trying to board. I watched her snap her fingers at paying customers. She told my party we had an outstanding balance and told us to get in line for the counter to pay for our bags. Which we did.

See above comments, it explains everything. Would not recommend flying unless you want really bad service! They left my family stressed and very upset and cost us a lot of money in the end and could care less about their customers

Very very upset with this airlines. Got there at 7:20-ish. Took a long time to document my luggage. They changed the waiting area 3 times. We were suppose to leave at 11:05 pm. They changed to 1 1/2 later then at 2:25am then at 6:15am and we ended up leaving at 7:30 in the morning. I ended spending the night at the airport with my 7 year old as many people did with their children, never ever in my life will I fly with this company. The employees there with attitude thinking they own the company. Not only did they do that to our flight many other flight thru Frontier where either delayed or cancelled and no it wasn’t cause of the weather. It was due to their lack of PILOTS!!!! Beware their own employees mentioned also that they over book their flights also …. DON'T EVER FLY WITH THIS SO CALLED COMPANY!!!!

No phone customer service available (only chat option on the website, which is horrible). They will try and make you check a regular size backpack (that fits perfectly under the seat) and charge you $100. Stay away. Greyhound of the skies but somehow worse.

I had a bad experience. Frontier overcharged my debit and credit card. I disputed with bank since they refused to give a refund. I recommend nobody fly. Go somewhere else. The attendants lack customer service skills and they are rude.

I had not flown Frontier in at least 20+years, now I'm reminded why. First they charge for everything, even to talk to an employee which is ridiculous. It was a last minute trip so they were the cheapest at the time. Our luggage was 'searched', although there was no notice that it was other than the obvious, our zip tie was missing, and everything was a complete mess. Toiletries out of bags, etc. Then once we unpacked we noticed one of my son's colognes were missing. A $140 bottle of cologne. Contacted Frontier and not even a sorry. Do not pack anything valuable. Frontier's employees are thieves.

Updated on 04/07/2023: Cancellation update. I called Frontier's Corporate office and spoke to a human. I was told at first they would give me a credit of 200.00 dollars out of 752.00 I paid for. Me and my family have to be at a funeral on April 14th. I sent the obituary and after talking with the nice rep I was told that his manager said I am only due 66.88 credit. So I have to borrow money from somewhere to go to the funeral and get this the prices have gone up. No more Frontier Airlines for me!!! Don't accidentally change or cancel your reservations with them. Bad cancellation policies.

I canceled my flight and this airline charged me over $250. In cancelation fees. This is after I paid for the cancelation insurance. Complete joke of an airline. Just a way to scam hard working humans out of their money. This company profits off of stolen money. Don't allow them to take yours.

I was charged $466 to cancel a flight $122 each way for both people. There was no notice of this RIP OFF fee prior to canceling. Their very user unfriendly website makes seem as if a credit applied. Can’t talk to a human. Had to chat to find out about the fee after canceling LOL. They figured out a way to keep profits by duping their own customers. WOW!

Trying to speak with a human being is impossible, and if you're lucky enough to chat with anyone they are completely unhelpful. Frontier swindled me out of hundreds of dollars. Will absolutely never fly Frontier again, and recommend everyone else stay far away.

I wish there was a way to of giving zero or even minus reviews. I took the airline from Long Island to Florida and it was the worse customer service I have ever seen not helpful at all. Every move you make it's another few dollars. For instance my bag was over by 1 lb. They would not let me take anything out of it unless I go to the end of the line again which I waited for 30 mins. So they charged me 50 dollars extra for it. Just go with reliable airlines when it might be few dollars more but you will be happy.

Going through Frontier is a joke!! They nickel and dime you to death and what you thought was a “Good Deal” ends up being a no-frills nightmare and almost just as expensive as going through a top-brand airline by the time you purchase your seats and your carry-on bag separately. Save the stress and go through a regular airline and fly in comfort!!

Please stay away from this company, I know their prices are good but it's not worth it. I had a flight on March 25th from Seattle to Phoenix and I traveled with no bag besides my purse. The next day I saw a charge of $99 on my credit card. I contacted Frontier and I was told that I had an oversized bag and the charge is not refundable. I tried to explain to the agent that I didn't talk to anyone at any point in the airport but she told me that there is nothing she can do about it. I don't consider myself a friendly person and actually after I passed the security screening in the airport I was wearing headphones the whole time and didn't get in contact with any of their employees, was never a discussion about my bag or anything else. They charged my credit card without my consent and I had to report it as a fraud. This is the second time they are doing this, so a cheap ticket became a hassle.

Overcharged, late takeoff by almost 3 hours, not even offered a drink or snack. Four minutes to spare for baggage to be loaded and they refused. Horrible company. Never again! Non existent customer service. You’re on your own.

Arrived DEN from MCI with no bag issues. Was scanned in at DEN gate A60 at 4:55a then told I have to pay for bag. I stated bag fits & placed in bin cleanly. Agent Pam changed rules stating bag must be 2 inches below bin per picture. I stated I didn’t have issue at MCI &I have bag dimensions that prove it matches website requirements. I also pushed top of bag down to show it fit. She was rude, insist that I pay & threatened to close gate 10 mins early to get me to pay. After I couldn’t reason with her I asked if supervisor could come make a decision. She stated they were busy. She left desk at 5a & when she returned at 5:13a, I stated I’d pay for bag then seek a refund. She stated it was too late & she was closing flight. I showed her screen stated flight was delayed to 5:45a & I also received email so I have until 5:30a but she absolutely refused. She stated, "Since you don’t want to pay for bag you will pay to rebook plus bag."

Booked my flight through Expedia (which I will never do again) to fly from Orlando fl to Chicago IL; there were problems with Expedia that I will deal with later. The greater issue is the fact that Frontier wants to have an airline but they don't want to provide customer service; based on my latest experience. I think they just see people as marks to take their money. You want to provide the most minimal service and get the maximum amount of money for this ** service. There is NO one to speak to on the phone, they don't publish their customer service number. I had a few questions when I arrived at the airport in Orlando and the people were rude, only answered with the most minimal response (no, over there, not here, check your bag).

What can I say. Worst of the worst is not enough to describe my experience. All I’ll say just save yourself the stress and travel somewhere else. Flight delayed from Miami to Boston suddenly after people boarded for 3 hours due to maintenance. Then got on the plane and more ** from the pilot saying, "We’re waiting for a reroute due to weather." Waited for another 1.5 on plane. Then surprise surprise the flight got canceled and we had to board off the flight. I checked later and no other flights were canceled. Of course expected. They don’t have any flights the same day or the next day and do not want to reimburse for a hotel. I had to book new flight and hotel and cost me 100s of dollars more and wasted two days of my life.

Dear Lord, where do I even begin?... First off our flight from Vegas to Detroit was delayed 3 times. (Text message only, no agent to respond to inquiries.) Then, they delay us to another terminal. We finally boarded 3.5 hours after our original departure time. However, before boarding the hostile staff had every guest check their personal items to make sure they measure up correctly. The hostility of the agents was outrageous as they made each person measure their bag before boarding. Needless, to say 3 out 4 customer's bags didn't measure up to Frontier's ridiculous standards, charging everyone $99 a bag. Their behavior was despicable and the agents harassed the guests into hurrying up with their payments.

This airline is horrible. The worst experience I have had by far, and I have flown Spirit before. Flight delayed in perfect weather, with no notice until after flight should have departed, trashy accommodations, I could go on. Basically the worst of the worse. I will never fly Frontier again.

Worst and only experience I will ever have with Frontier Airlines. Do not book this airline, they don’t care and will ruin your vacation/travel experience. It has cost us an arm and a leg to buy things we need to get by. They sent my bag on the wrong flight to Florida - sent it to Fort Lauderdale and we are in Orlando. Promised everyday it would arrive and it sat in an office - my air tag tells me. Online customer service is a frustrating joke and should not be allowed. They hide behind the chat and do nothing to help. Spend a little more and get what you expect. This airline should be forced to close by the FAA. Why is it still allowed to operate? They do not compensate you and should be - I will be filing a complaint with the FAA to help get compensation.

Booked a one way flight to depart May 24, 2023. I received an email my flight had been changed from a 2 hour direct flight to a 15 hour flight with a delay in Denver. I requested a cancellation, to no fault of my own, along with a full refund. I received an email stating that the flight was cancelled and I would owe 122.00 in cancellation fees. I did an online chat with Frontier and the person stated that I would be getting a full refund. I will never do business with Frontier again and recommend that this issue be pursued by the FAA.

This was my first time attempting to flying Frontier Airlines, and this will be my last. After five delays, I decided to cancel my ticket due to the delays being over 15 hours. The frontier crew was not helpful in this situation, told us that we are not get a refund (which a lie). They created a very high stressed environment.

Frontier Airlines, your airline is a JOKE. 3 Hour delay from Tampa to Cleveland and now 8 hour delay to go home? No compensation of any kind. No customer service number to call. No answer on your WhatsApp text line. Your company truly sucks and you have seen the last of this guy.

I booked a flight on 3/3 for a flight on 3/10. It showed up in my credit card as paid. When I tried to check into my flight on 3/9, they said I canceled my flight. If I canceled it, then why am I trying to check in? I had to pay $238 for the flight when I initially booked it for $38. They never refunded me the $38 I initially paid and I had to book my flight again for $200. It was a horrible experience to be on vacation and have to spend hours dealing with this when you thought it would only take 5 minutes to check in to my flight.

Flight was canceled at last minute without warning and personnel lying to avoid any responsibility. They told over 200 Passengers that Guatemala airport was closed. We contact them and learned there was no issues at all. Never fly with this airline!! They have total disregard for customers and extort them for everything!!

My name is Deepa ** from Houston TX. I wanted to reach out to you as a last resort because I tried reaching customer care with no help. We bought 3 go wild summer passes on 2/23. Few days after this I found out we as a family have to go to abroad the whole summer to attend a extended family event. I tried explaining my situation and asked for a refund through their chatting service, as they have no customer service number but they said their policy doesn’t allow to cancel after 7 days. They didn’t consider that we won't use the pass one single time throughout this summer and it's only fair we get our money back.

WE NEED ANSWERS!!! Frontier Airlines purposely left over 50 suitcases in Punta Cana for a flight going to Chicago (By the looks of all of us filling out paperwork, they lied about the amount they left as only about 30 bags actually made it to Chicago from the entire flight). This was yesterday, March 11, punta cana to Chicago. We live 3.5 hours from Chicago but were told that the luggage left behind for "weight distribution of plane" would be in Chicago by 8am today and we would get a call. It is now 530pm and still no call. The texting chat gives zero answers, they say they have no idea.

In efforts to plan an amazing trip for my daughter’s 18th birthday it was ruined by Frontier Airlines. I initially overpaid $1400 for flight tickets on a flight unaware that the flight had been oversold until arriving at the airport. To check in and speak with a representative I was charged $50. For an overweight bag another $50. I arrived in Las Vegas and my bag did not arrive. It was reported to have shipped to Orlando Florida. After a full day I was contacted that I was welcome to pick up my bag via Lyft or Uber but if I wanted it dropped off it would take 4 hours. While at the airport I was told 2 hours. I opened my bag. Charger broken. I went to a chat box because there is no customer service phone number and requested a refund for the bag that they told me the request and was denied.

I bought a 49.00 flight; weather in the area I was traveling to is devastating at this time (floods, torrential rain). Requested a refund or credit. Before customer service (Myra) HUNG UP ON ME, she said I would be 250.00 cx fee. Asked what other options I might have, she told me to call the SAME number to speak with someone. I asked if she was aware I was already speaking with her AT THE SAME NUMBER. She replied there is nothing more she can or will do and I will lose my money. I said this is not last-minute and someone else will surely purchase the seat, so why keep my money.

I was scheduled for a flight with Frontier out of Cincinnati. I had took my two children to the bathroom and did not hear them call us and they left us. I had already checked in and they knew we were there. They left us stranded completely, and offered no help. Once we were stranded I’m sitting here now in Cincinnati airport with no way to get home to small children and car seats that flew off to another city. I hate Frontier Airlines never fly them.

I tried to check in online and couldn't do it because the system kept designating a seat number and charging me $29 even if I didn't choose a seat. So I had to go to the check-in staff. Then the lady hit me with the unasked-for statement that my backpack would not fit into the "regulation box" because it had wheels. She then charged me $44 and then changed it to $79 when I said I wanted to carry it into the plane. She did not explain that she was increasing the cost and why. She merely said she was changing the receipt. That's when I found out the $44 became $79. Real sneaky. I have been using this same backpack many many times on several airlines including Frontier.

sat for an eternity with no information, update or plan. We were shuffled off the plane onto the concourse and told we would get updates. No updates over the PA, all word of mouth from passengers who pressed for answers. Finally told to come back the next day for delayed flight. No hotel accommodations, no transportation accommodations, just told we had to leave the concourse. The elderly were left scared and confused at the airport. NO staff checked on them, only passengers. No website updates, no mobile phone updates, no email updates. The whole plane just had to wing it and make due. The absolute WORST airline I have ever experienced. Never again. It’s horrible how the staff treated the people who were stranded, confused and afraid.

My husband and I were travelling to Denver from SFO. When we went to board the flight, my husband scanned his boarding pass and went ahead of me while I was taken to check the size of the personal item. My husband requested the boarding agent that he want to come and help me with the process and she outright was shouting that he had to listen to her and keep moving. She was so rude that my husband has to plead her and then she told that he was out the boarding list on the plane. My husband kept on saying sorry and that we need to board the plane but she kept us waiting until all the boarding was completed and then she took our boarding passes to cancel our boarding and did not even tell us what's happening.

Employees at the front desk never said anything to me regarding my carry on bag. They wait until I'm about to walk on the plane to tell me I need to pay for my bag. Online they charge $64 but in person charged me $100 to carry my bag on board. Also you must be aware when checking in or purchasing your ticket online as they have boxes preselected for you and if you're not paying attention, you will be significantly upcharged for your bags. I think this will be my last time flying Frontier. Cheap tickets are not enough to retain me as a customer, I'd rather break my pockets from now on to enjoy a much better airline, a more professional airline, and a much more comfortable airline.

I requested a refund for my return flight during Thanksgiving at the Orlando airport, which I could not take. I had to book a flight on another airline after missing this return flight because the monitors were frozen. Missing the flight was not my fault. I arrived 3 hours early at the Orlando airport, but the monitors there were not working. They were displaying no gate changes or delays as we were keeping track of it. Unbeknownst to us, the gate changed, but the screen nearby was frozen. By the time we realized it was displaying incorrect times/gates this way, it was too late. I checked my phone and spotted a text notification at this point, so we ran across the airport. There is no way to reach the other end without going through security a second time, so we arrived five minutes late to the gate. The attendant said five other people missed it too. He denied us entry.

We were flying from Atlanta to Cancun via Frontier. When we arrived to baggage drop there was a long line halfway through terminal and it took 1 hour and 15 min to drop bag. Then we were delayed 1 hour. On our return flight from Cancun to Atlanta via Frontier. I’m currently at the gate and have been delayed 1 hour thus far because maintenance failed to put gas in the plane and drain the lavatories. They are now removing the luggages from the plane. I will keep you posted.

The flight was listed originally for gate 6. People were waiting there for this flight. When it was 30 minutes prior to scheduled takeoff, it was apparent that the gate # was incorrect. The gate number was changed to gate 14 on the roster at some point. There were still a few other people waiting at the wrong gate. When we got to the correct gate, we informed the gate steward that they should make an announcement, and he said, “Mind your own business and take care of yourself”. He said if that were the case, it was the airport’s mistake. What difference does that make and why would he not care that there were people waiting at the wrong gate? He was also rude to other people, and I can elaborate if you care to know more. Consistent with our experience with Frontier, gate rudeness.

I am incredibly disappointed and infuriated by Frontier Airlines. We ended up having to cancel our entire trip (that had been booked for months) the night before due to Frontier Airlines canceling our flight and leaving us stranded at the very last minute. I received absolutely zero communication from Frontier that my flight had been cancelled. The only way I found out my flight was cancelled is because when trying to check-in the night before I kept getting an error message. I reached out to customer service who told me my flight was cancelled earlier that day.

I booked through Frontier for my anniversary a year after the pandemic. When I booked I did it with a month and half before. Days later I got an email letting me know that my flight was canceled because supposed the pandemic, please book again. I did again. Two weeks after they canceled again the vouchers. Credit I never used, how I am gonna use something that later will cancel or saying book in another time. I submit to bank a dispute, the bank refunded the $454.00, later the bank take the money and sent me a letter with the details why they take the Credit back. Was because the airline told them they never cancel my flight, also that I never call or ask for help. And I have the emails and I call the bank which is TD BANK. Immediately I closed the bank account.

I was booked for return flight with my 6 years kid. ATL-DTW-ATL. Got an email on 2/12/23 for online check-in for DTW-ATL on 2/13/23, I purchased a checked baggage and checked in. Reaching the airport I was told my purchase was for 2/10/23 on 2/12/23. And I was forced to pay $110 as they can not help me, which included $29 agent services at airport! No boarding pass was printed for us nor even gate number was informed! Agent was super rude! Once reached airport baggage for entire flight was delayed for more than 2 hours! When complained they blamed me for the error and refunded me amount which was half of it I paid online for baggage as it was my mistake but nothing wrong with their system accepting payment on 2/12/23 for baggage at my 2/10/23 flight! Big fraud! Disgusting customer service and airport assistance!

Long story short things happen that cause an inconvenience that are out a company's control. Although my flight left me stranded in another state, that is not my issue. My issue is the way the airline lied to us and refused to pay for the expenses we incurred due to their inability to get us to our destination. We had to land in NY instead of OH due to weather. Then the plane broke, so they told us they would pay for our hotel and rental car. They offered no alternative flight home. We incurred $386 in additional cost and they only refunded $155. If the airline had offered another flight, and we chose to stay overnight and drive that would be our choice. Bottom line they stranded us in another state and refused to pay for what they stated they would.

My fiancé and I have been flying Frontier for years. It’s an easy flight from San Diego to visit my family near Washington DC and we typically don’t take much luggage. Frontier is notorious for being extremely picky about personal items and requires each passenger to size their bag in a bin before getting on the plane. If it doesn’t fit, it costs about $100 per bag. Prior to this flight we had at least 7-10 Frontier flights in the previous 7 months - same personal items, same sizing requirement, and always pass.

The check-in attendant was extremely rude and refused to listen to me or look at my confirmation number. Threatened to charge me additional fees unless I stepped out of line and confirmed my flight again. The kiosks were broken so could not use them to check-in. Fees were outrageous. I have never been treated so badly at an airline in my life.

I flew back Frontier Airlines from Cancun. The service is horrible, they charge an assistant fee if you need help and the amount spent on me and my fiancé's luggage coming back home was insane. They even charge for a carryon. You think you are getting a great deal on the flight when IN actuality you are paying way more than any other airline after they rip you off with luggage. We paid $445 for luggage fees with Frontier and American Airlines only charged us $30 for my one luggage (carryon was free) and Frontier $117. I have a flight with Frontier coming in May and I regret it. I will never fly with Frontier again.