Frontier Airlines Reviews

Flew round-trip to Vegas hoping to enjoy a vacation from SLC. Ended paying over $700 for 2 tickets w/ only 2 carry on, and 1 checked bag. Scammed with bag fees when it was too late to change, lady charged us for bags both ways, then they charged us, again, for the same bag on the return trip, filthy company! WILL NEVER BOOK THROUGH THEM AGAIN!

Absolutely the worst airlines ever. The outgoing flight was more than three hours late leaving. The return flight never left Columbus to go to Orlando as they initially postponed it for a half hour and then an hour and then when I got to the gate it was just locked with no way to get to the claim and no Frontier staff anywhere in sight. Ultimately I was forced to take another airline so I could get home. Do yourself a favor and use any other airlines. Walk if you have to.

The only thing I can say is the changes that have been made to this airline is so much better! The customers service representatives gave clear and understandable directions. There was no rudeness to experience. Just a good flight back home with no mishap. That is way better than what I experienced in January. So good job on changing my mind on how I felt about your airline.

Scheduled a flight to Florida and a week later had to change it by 36 hours. Instructions online did not work nor did instructions emailed in confirmation email. Reached out to rep on chat and was told to "follow instructions in email." The end. Ended up having to rebook two flights on different airlines. Reached out to complaint department via email. Received an response basically stating "not our fault." I responded that it was the most useless email ever and now I had two flights to Florida for two people and I wouldn't be showing up for the first one because I wasn't able to cancel. Response was "sorry you're not satisfied." DO. NOT. Use.

Frontier personal item scam proven. The so-called item box is intentionally NOT 18x14x8 (as they advertise in their rules). We compared the same box with the Spirit box at the gate next to F and the purse fit perfectly - NOT in the Frontier box. Person at gate is getting $10 dollars for each scammed traveler forced to pay $99 on the spot. We travel many times a year and have a bag that is designed to fit the size advertised by F on their site - but they steal from people anyway. Their box does not have the dimensions listed on it.

Frontier needs to get their life together. It's always a complete mess with a lack of employees and the ones do there are awful…, there's zero reasons for a 60 min wait to drop a bag, they have reservations and flights logs weeks in advance and can gauge schedules accordingly, I think it's absolutely ludicrous we have to suffer through their terrible practices, years it’s been like this and they haven't figured their orgnaization out. And it's well funded so there's zero excuse. No WiFi, no TRAY TABLE!!! terrible seats, it’s the absolute worst. The bag fees are insane and they’re still even smaller/lighter allowance than free bags on competitor airlines. The fact they charge you 20 dollars to speak to a human is insane. The chat service took nearly 3 hours to add a seat to our reservation. 3 hours of my life chatting with some dummy who couldn’t even help at the end of the day.

I have flown Frontier Airlines three times in 2023 .. Each was a bad experience but the customer service response was worse!! Flight #1 .. Checked bag was lost and delivered damaged the next morning, I filed a damaged bag report that afternoon .. The damage claim was denied due to the Frontier policy that all claims must be filed within 24 hours!!

Frontier customer service ** sucks. We purchased 7 round trip tickets and both ways. My kids which are all minors did not have an assigned seat. It's so frustrating to pay all this money to fly and get treated like **!!!. Standing in line waiting for 45 min or longer to see why we don't have seats and all they can say is that the plane is full!! How in the hell would do they not have control over how many people book.. No accommodation whatsoever. People talk about Spirit so bad but Frontier just as worse.. Manger Bianca ** so unprofessional and rude.

Frontier policies and customer service practices have proven to me that they have no interest in serving the consumer. I had flights booked to Florida in March 2020 (when Covid hit hard) and March 2022 (when hurricane Ian hit), both of which I was forced to cancel for obvious reasons. Frontier refused to refund me both times. After dozens of calls and many hours on the phone, I got Frontier credit for the 2020 cancelation, but got nothing in 2022. They took my money. They said a hurricane didn't meet their cancelation policy. Never will I fly Frontier again. Beware!!

Bought the All You Can Fly Pass last December. Finally it's May, so excited to use it. But IT IS NOT WORKING. I've contacted Frontier about the issue almost 10 days now. They verify all the info but when I try to book the flight following the instructions they gave me, it still show All You Can Flight is NOT AVAILABLE! So frustrating.

My recent flight from Orlando to Denver with Frontier Airlines was nothing short of a nightmare. The gate attendants caused a 30-minute delay by measuring every passenger's bag size to an absurd degree. Even the pilot had to come out to investigate the delay. It was an unnecessary inconvenience that left me frustrated and annoyed.

My experience with him is horrible. I booked a flight online and accidentally canceled it and they have not even reach me back yet and my flight is booked for the next day and it makes no sense how they have no customer service representatives to speak to you in regards to your personal 101 situation is everybody has a different situation. Nobody’s the situation is always the same and that’s just ridiculous that they have on computer box answering us and we have no way of contacting a human being. This is ** ridiculous. They should not even have their website open. They shouldn’t even have the airline open. The airline sucks after my reviews. I’m glad I can’t. My flight is canceled but at the end of the day I met my money's gone and I want my money back immediately.

The time of flight to Miami was delayed by 25 mins to 10:25; however, 15 minutes after receiving that notification, the flight time was reverted to the original time more or less. We operated under the information originally given and arrived at the gate with 40 minutes to spare before the earlier departure time. There was NO ONE at the counter! 10 minutes later a woman with quite the attitude arrives and informs us that we had missed our flight. We didn't have boarding passes as they did not provide an opportunity to print out ahead of time. We will NEVER EVER fly with them again! I don't know how they stay in business; oh right they keep your money! Even after filing a complaint, there is no resolution!!!!

I was denied boarding on Flight 504 from Denver to Dallas Fort Worth on April 23RD. Per their personal item policy, I was able to completely fit my luggage in the bin they have at the gate. This was the same bag that they had no issues with on the onward journey from DFW to DEN on April 20th. Still the gate agent was arguing with me and asked me to pay $99 for the bag. I told them I would pay and handed my credit card but noted that I would be filing a complaint with DOT. The gate agent then declined the payment, threw the card at me and denied me boarding. As a result, I was stranded at the airport and had to spend overnight at Denver airport as there were no flights available at that time. I also had to purchase another ticket through another airlines and pay a much higher fare for my return trip the following morning.

Worst airline we have ever flown. Same backpack and items we were charged $100 on the return trip. They don’t let you organize it to get the straps to fit all the way in. Stated that ‘there are no redos’ and, "Step aside and pay." Very rude employees.

The customer service is horrible and a nightmare. I was issued the incorrect reservations time, where I had purchase a new ticket, and the other ticket was not credited back to my credit card. So I end paying for 2 reservations. One I can use, and other one was cancelled but charged to my credit card with no possibility of getting a credit for it though the airline screwed up, I’m the one who’s found paying for a 2nd ticket. Don’t fly this horrible airline. I don’t see how they remain in business with their horrific experience they provide.

Treated like garbage. No human being should have to endure the humiliation they put me through. Filed lawsuit, don't want to however it's my duty to protect others from this horrendous episode. So sad this could happen in America today.

I had a flight scheduled to San Juan at 5:30 AM. Upon arrival we checked 2 bags 1 was not paid for and the lady who took our bags gave a bag receipt and never said we had to pay or there was a balance due. This being due to your system being down. We arrived at the gate more than an hour before boarding and decided to not fight with the crowd since our seats are reserved. My party was one of the last people in line to board. The attendant scanning tickets was very rude not only to me but other people trying to board. I watched her snap her fingers at paying customers. She told my party we had an outstanding balance and told us to get in line for the counter to pay for our bags. Which we did.

See above comments, it explains everything. Would not recommend flying unless you want really bad service! They left my family stressed and very upset and cost us a lot of money in the end and could care less about their customers

Very very upset with this airlines. Got there at 7:20-ish. Took a long time to document my luggage. They changed the waiting area 3 times. We were suppose to leave at 11:05 pm. They changed to 1 1/2 later then at 2:25am then at 6:15am and we ended up leaving at 7:30 in the morning. I ended spending the night at the airport with my 7 year old as many people did with their children, never ever in my life will I fly with this company. The employees there with attitude thinking they own the company. Not only did they do that to our flight many other flight thru Frontier where either delayed or cancelled and no it wasn’t cause of the weather. It was due to their lack of PILOTS!!!! Beware their own employees mentioned also that they over book their flights also …. DON'T EVER FLY WITH THIS SO CALLED COMPANY!!!!

No phone customer service available (only chat option on the website, which is horrible). They will try and make you check a regular size backpack (that fits perfectly under the seat) and charge you $100. Stay away. Greyhound of the skies but somehow worse.

I had a bad experience. Frontier overcharged my debit and credit card. I disputed with bank since they refused to give a refund. I recommend nobody fly. Go somewhere else. The attendants lack customer service skills and they are rude.

I had not flown Frontier in at least 20+years, now I'm reminded why. First they charge for everything, even to talk to an employee which is ridiculous. It was a last minute trip so they were the cheapest at the time. Our luggage was 'searched', although there was no notice that it was other than the obvious, our zip tie was missing, and everything was a complete mess. Toiletries out of bags, etc. Then once we unpacked we noticed one of my son's colognes were missing. A $140 bottle of cologne. Contacted Frontier and not even a sorry. Do not pack anything valuable. Frontier's employees are thieves.

Updated on 04/07/2023: Cancellation update. I called Frontier's Corporate office and spoke to a human. I was told at first they would give me a credit of 200.00 dollars out of 752.00 I paid for. Me and my family have to be at a funeral on April 14th. I sent the obituary and after talking with the nice rep I was told that his manager said I am only due 66.88 credit. So I have to borrow money from somewhere to go to the funeral and get this the prices have gone up. No more Frontier Airlines for me!!! Don't accidentally change or cancel your reservations with them. Bad cancellation policies.

I canceled my flight and this airline charged me over $250. In cancelation fees. This is after I paid for the cancelation insurance. Complete joke of an airline. Just a way to scam hard working humans out of their money. This company profits off of stolen money. Don't allow them to take yours.

I was charged $466 to cancel a flight $122 each way for both people. There was no notice of this RIP OFF fee prior to canceling. Their very user unfriendly website makes seem as if a credit applied. Can’t talk to a human. Had to chat to find out about the fee after canceling LOL. They figured out a way to keep profits by duping their own customers. WOW!

Trying to speak with a human being is impossible, and if you're lucky enough to chat with anyone they are completely unhelpful. Frontier swindled me out of hundreds of dollars. Will absolutely never fly Frontier again, and recommend everyone else stay far away.

I wish there was a way to of giving zero or even minus reviews. I took the airline from Long Island to Florida and it was the worse customer service I have ever seen not helpful at all. Every move you make it's another few dollars. For instance my bag was over by 1 lb. They would not let me take anything out of it unless I go to the end of the line again which I waited for 30 mins. So they charged me 50 dollars extra for it. Just go with reliable airlines when it might be few dollars more but you will be happy.

Going through Frontier is a joke!! They nickel and dime you to death and what you thought was a “Good Deal” ends up being a no-frills nightmare and almost just as expensive as going through a top-brand airline by the time you purchase your seats and your carry-on bag separately. Save the stress and go through a regular airline and fly in comfort!!

Please stay away from this company, I know their prices are good but it's not worth it. I had a flight on March 25th from Seattle to Phoenix and I traveled with no bag besides my purse. The next day I saw a charge of $99 on my credit card. I contacted Frontier and I was told that I had an oversized bag and the charge is not refundable. I tried to explain to the agent that I didn't talk to anyone at any point in the airport but she told me that there is nothing she can do about it. I don't consider myself a friendly person and actually after I passed the security screening in the airport I was wearing headphones the whole time and didn't get in contact with any of their employees, was never a discussion about my bag or anything else. They charged my credit card without my consent and I had to report it as a fraud. This is the second time they are doing this, so a cheap ticket became a hassle.

Overcharged, late takeoff by almost 3 hours, not even offered a drink or snack. Four minutes to spare for baggage to be loaded and they refused. Horrible company. Never again! Non existent customer service. You’re on your own.

Arrived DEN from MCI with no bag issues. Was scanned in at DEN gate A60 at 4:55a then told I have to pay for bag. I stated bag fits & placed in bin cleanly. Agent Pam changed rules stating bag must be 2 inches below bin per picture. I stated I didn’t have issue at MCI &I have bag dimensions that prove it matches website requirements. I also pushed top of bag down to show it fit. She was rude, insist that I pay & threatened to close gate 10 mins early to get me to pay. After I couldn’t reason with her I asked if supervisor could come make a decision. She stated they were busy. She left desk at 5a & when she returned at 5:13a, I stated I’d pay for bag then seek a refund. She stated it was too late & she was closing flight. I showed her screen stated flight was delayed to 5:45a & I also received email so I have until 5:30a but she absolutely refused. She stated, "Since you don’t want to pay for bag you will pay to rebook plus bag."

Booked my flight through Expedia (which I will never do again) to fly from Orlando fl to Chicago IL; there were problems with Expedia that I will deal with later. The greater issue is the fact that Frontier wants to have an airline but they don't want to provide customer service; based on my latest experience. I think they just see people as marks to take their money. You want to provide the most minimal service and get the maximum amount of money for this ** service. There is NO one to speak to on the phone, they don't publish their customer service number. I had a few questions when I arrived at the airport in Orlando and the people were rude, only answered with the most minimal response (no, over there, not here, check your bag).

What can I say. Worst of the worst is not enough to describe my experience. All I’ll say just save yourself the stress and travel somewhere else. Flight delayed from Miami to Boston suddenly after people boarded for 3 hours due to maintenance. Then got on the plane and more ** from the pilot saying, "We’re waiting for a reroute due to weather." Waited for another 1.5 on plane. Then surprise surprise the flight got canceled and we had to board off the flight. I checked later and no other flights were canceled. Of course expected. They don’t have any flights the same day or the next day and do not want to reimburse for a hotel. I had to book new flight and hotel and cost me 100s of dollars more and wasted two days of my life.

Dear Lord, where do I even begin?... First off our flight from Vegas to Detroit was delayed 3 times. (Text message only, no agent to respond to inquiries.) Then, they delay us to another terminal. We finally boarded 3.5 hours after our original departure time. However, before boarding the hostile staff had every guest check their personal items to make sure they measure up correctly. The hostility of the agents was outrageous as they made each person measure their bag before boarding. Needless, to say 3 out 4 customer's bags didn't measure up to Frontier's ridiculous standards, charging everyone $99 a bag. Their behavior was despicable and the agents harassed the guests into hurrying up with their payments.

This airline is horrible. The worst experience I have had by far, and I have flown Spirit before. Flight delayed in perfect weather, with no notice until after flight should have departed, trashy accommodations, I could go on. Basically the worst of the worse. I will never fly Frontier again.

Worst and only experience I will ever have with Frontier Airlines. Do not book this airline, they don’t care and will ruin your vacation/travel experience. It has cost us an arm and a leg to buy things we need to get by. They sent my bag on the wrong flight to Florida - sent it to Fort Lauderdale and we are in Orlando. Promised everyday it would arrive and it sat in an office - my air tag tells me. Online customer service is a frustrating joke and should not be allowed. They hide behind the chat and do nothing to help. Spend a little more and get what you expect. This airline should be forced to close by the FAA. Why is it still allowed to operate? They do not compensate you and should be - I will be filing a complaint with the FAA to help get compensation.

Booked a one way flight to depart May 24, 2023. I received an email my flight had been changed from a 2 hour direct flight to a 15 hour flight with a delay in Denver. I requested a cancellation, to no fault of my own, along with a full refund. I received an email stating that the flight was cancelled and I would owe 122.00 in cancellation fees. I did an online chat with Frontier and the person stated that I would be getting a full refund. I will never do business with Frontier again and recommend that this issue be pursued by the FAA.

This was my first time attempting to flying Frontier Airlines, and this will be my last. After five delays, I decided to cancel my ticket due to the delays being over 15 hours. The frontier crew was not helpful in this situation, told us that we are not get a refund (which a lie). They created a very high stressed environment.

Frontier Airlines, your airline is a JOKE. 3 Hour delay from Tampa to Cleveland and now 8 hour delay to go home? No compensation of any kind. No customer service number to call. No answer on your WhatsApp text line. Your company truly sucks and you have seen the last of this guy.

I booked a flight on 3/3 for a flight on 3/10. It showed up in my credit card as paid. When I tried to check into my flight on 3/9, they said I canceled my flight. If I canceled it, then why am I trying to check in? I had to pay $238 for the flight when I initially booked it for $38. They never refunded me the $38 I initially paid and I had to book my flight again for $200. It was a horrible experience to be on vacation and have to spend hours dealing with this when you thought it would only take 5 minutes to check in to my flight.

Flight was canceled at last minute without warning and personnel lying to avoid any responsibility. They told over 200 Passengers that Guatemala airport was closed. We contact them and learned there was no issues at all. Never fly with this airline!! They have total disregard for customers and extort them for everything!!

My name is Deepa ** from Houston TX. I wanted to reach out to you as a last resort because I tried reaching customer care with no help. We bought 3 go wild summer passes on 2/23. Few days after this I found out we as a family have to go to abroad the whole summer to attend a extended family event. I tried explaining my situation and asked for a refund through their chatting service, as they have no customer service number but they said their policy doesn’t allow to cancel after 7 days. They didn’t consider that we won't use the pass one single time throughout this summer and it's only fair we get our money back.

WE NEED ANSWERS!!! Frontier Airlines purposely left over 50 suitcases in Punta Cana for a flight going to Chicago (By the looks of all of us filling out paperwork, they lied about the amount they left as only about 30 bags actually made it to Chicago from the entire flight). This was yesterday, March 11, punta cana to Chicago. We live 3.5 hours from Chicago but were told that the luggage left behind for "weight distribution of plane" would be in Chicago by 8am today and we would get a call. It is now 530pm and still no call. The texting chat gives zero answers, they say they have no idea.

In efforts to plan an amazing trip for my daughter’s 18th birthday it was ruined by Frontier Airlines. I initially overpaid $1400 for flight tickets on a flight unaware that the flight had been oversold until arriving at the airport. To check in and speak with a representative I was charged $50. For an overweight bag another $50. I arrived in Las Vegas and my bag did not arrive. It was reported to have shipped to Orlando Florida. After a full day I was contacted that I was welcome to pick up my bag via Lyft or Uber but if I wanted it dropped off it would take 4 hours. While at the airport I was told 2 hours. I opened my bag. Charger broken. I went to a chat box because there is no customer service phone number and requested a refund for the bag that they told me the request and was denied.

I bought a 49.00 flight; weather in the area I was traveling to is devastating at this time (floods, torrential rain). Requested a refund or credit. Before customer service (Myra) HUNG UP ON ME, she said I would be 250.00 cx fee. Asked what other options I might have, she told me to call the SAME number to speak with someone. I asked if she was aware I was already speaking with her AT THE SAME NUMBER. She replied there is nothing more she can or will do and I will lose my money. I said this is not last-minute and someone else will surely purchase the seat, so why keep my money.

I was scheduled for a flight with Frontier out of Cincinnati. I had took my two children to the bathroom and did not hear them call us and they left us. I had already checked in and they knew we were there. They left us stranded completely, and offered no help. Once we were stranded I’m sitting here now in Cincinnati airport with no way to get home to small children and car seats that flew off to another city. I hate Frontier Airlines never fly them.

I tried to check in online and couldn't do it because the system kept designating a seat number and charging me $29 even if I didn't choose a seat. So I had to go to the check-in staff. Then the lady hit me with the unasked-for statement that my backpack would not fit into the "regulation box" because it had wheels. She then charged me $44 and then changed it to $79 when I said I wanted to carry it into the plane. She did not explain that she was increasing the cost and why. She merely said she was changing the receipt. That's when I found out the $44 became $79. Real sneaky. I have been using this same backpack many many times on several airlines including Frontier.

sat for an eternity with no information, update or plan. We were shuffled off the plane onto the concourse and told we would get updates. No updates over the PA, all word of mouth from passengers who pressed for answers. Finally told to come back the next day for delayed flight. No hotel accommodations, no transportation accommodations, just told we had to leave the concourse. The elderly were left scared and confused at the airport. NO staff checked on them, only passengers. No website updates, no mobile phone updates, no email updates. The whole plane just had to wing it and make due. The absolute WORST airline I have ever experienced. Never again. It’s horrible how the staff treated the people who were stranded, confused and afraid.

My husband and I were travelling to Denver from SFO. When we went to board the flight, my husband scanned his boarding pass and went ahead of me while I was taken to check the size of the personal item. My husband requested the boarding agent that he want to come and help me with the process and she outright was shouting that he had to listen to her and keep moving. She was so rude that my husband has to plead her and then she told that he was out the boarding list on the plane. My husband kept on saying sorry and that we need to board the plane but she kept us waiting until all the boarding was completed and then she took our boarding passes to cancel our boarding and did not even tell us what's happening.

Employees at the front desk never said anything to me regarding my carry on bag. They wait until I'm about to walk on the plane to tell me I need to pay for my bag. Online they charge $64 but in person charged me $100 to carry my bag on board. Also you must be aware when checking in or purchasing your ticket online as they have boxes preselected for you and if you're not paying attention, you will be significantly upcharged for your bags. I think this will be my last time flying Frontier. Cheap tickets are not enough to retain me as a customer, I'd rather break my pockets from now on to enjoy a much better airline, a more professional airline, and a much more comfortable airline.

I requested a refund for my return flight during Thanksgiving at the Orlando airport, which I could not take. I had to book a flight on another airline after missing this return flight because the monitors were frozen. Missing the flight was not my fault. I arrived 3 hours early at the Orlando airport, but the monitors there were not working. They were displaying no gate changes or delays as we were keeping track of it. Unbeknownst to us, the gate changed, but the screen nearby was frozen. By the time we realized it was displaying incorrect times/gates this way, it was too late. I checked my phone and spotted a text notification at this point, so we ran across the airport. There is no way to reach the other end without going through security a second time, so we arrived five minutes late to the gate. The attendant said five other people missed it too. He denied us entry.

We were flying from Atlanta to Cancun via Frontier. When we arrived to baggage drop there was a long line halfway through terminal and it took 1 hour and 15 min to drop bag. Then we were delayed 1 hour. On our return flight from Cancun to Atlanta via Frontier. I’m currently at the gate and have been delayed 1 hour thus far because maintenance failed to put gas in the plane and drain the lavatories. They are now removing the luggages from the plane. I will keep you posted.

The flight was listed originally for gate 6. People were waiting there for this flight. When it was 30 minutes prior to scheduled takeoff, it was apparent that the gate # was incorrect. The gate number was changed to gate 14 on the roster at some point. There were still a few other people waiting at the wrong gate. When we got to the correct gate, we informed the gate steward that they should make an announcement, and he said, “Mind your own business and take care of yourself”. He said if that were the case, it was the airport’s mistake. What difference does that make and why would he not care that there were people waiting at the wrong gate? He was also rude to other people, and I can elaborate if you care to know more. Consistent with our experience with Frontier, gate rudeness.

I am incredibly disappointed and infuriated by Frontier Airlines. We ended up having to cancel our entire trip (that had been booked for months) the night before due to Frontier Airlines canceling our flight and leaving us stranded at the very last minute. I received absolutely zero communication from Frontier that my flight had been cancelled. The only way I found out my flight was cancelled is because when trying to check-in the night before I kept getting an error message. I reached out to customer service who told me my flight was cancelled earlier that day.

I booked through Frontier for my anniversary a year after the pandemic. When I booked I did it with a month and half before. Days later I got an email letting me know that my flight was canceled because supposed the pandemic, please book again. I did again. Two weeks after they canceled again the vouchers. Credit I never used, how I am gonna use something that later will cancel or saying book in another time. I submit to bank a dispute, the bank refunded the $454.00, later the bank take the money and sent me a letter with the details why they take the Credit back. Was because the airline told them they never cancel my flight, also that I never call or ask for help. And I have the emails and I call the bank which is TD BANK. Immediately I closed the bank account.

I was booked for return flight with my 6 years kid. ATL-DTW-ATL. Got an email on 2/12/23 for online check-in for DTW-ATL on 2/13/23, I purchased a checked baggage and checked in. Reaching the airport I was told my purchase was for 2/10/23 on 2/12/23. And I was forced to pay $110 as they can not help me, which included $29 agent services at airport! No boarding pass was printed for us nor even gate number was informed! Agent was super rude! Once reached airport baggage for entire flight was delayed for more than 2 hours! When complained they blamed me for the error and refunded me amount which was half of it I paid online for baggage as it was my mistake but nothing wrong with their system accepting payment on 2/12/23 for baggage at my 2/10/23 flight! Big fraud! Disgusting customer service and airport assistance!

Long story short things happen that cause an inconvenience that are out a company's control. Although my flight left me stranded in another state, that is not my issue. My issue is the way the airline lied to us and refused to pay for the expenses we incurred due to their inability to get us to our destination. We had to land in NY instead of OH due to weather. Then the plane broke, so they told us they would pay for our hotel and rental car. They offered no alternative flight home. We incurred $386 in additional cost and they only refunded $155. If the airline had offered another flight, and we chose to stay overnight and drive that would be our choice. Bottom line they stranded us in another state and refused to pay for what they stated they would.

My fiancé and I have been flying Frontier for years. It’s an easy flight from San Diego to visit my family near Washington DC and we typically don’t take much luggage. Frontier is notorious for being extremely picky about personal items and requires each passenger to size their bag in a bin before getting on the plane. If it doesn’t fit, it costs about $100 per bag. Prior to this flight we had at least 7-10 Frontier flights in the previous 7 months - same personal items, same sizing requirement, and always pass.

The check-in attendant was extremely rude and refused to listen to me or look at my confirmation number. Threatened to charge me additional fees unless I stepped out of line and confirmed my flight again. The kiosks were broken so could not use them to check-in. Fees were outrageous. I have never been treated so badly at an airline in my life.

I flew back Frontier Airlines from Cancun. The service is horrible, they charge an assistant fee if you need help and the amount spent on me and my fiancé's luggage coming back home was insane. They even charge for a carryon. You think you are getting a great deal on the flight when IN actuality you are paying way more than any other airline after they rip you off with luggage. We paid $445 for luggage fees with Frontier and American Airlines only charged us $30 for my one luggage (carryon was free) and Frontier $117. I have a flight with Frontier coming in May and I regret it. I will never fly with Frontier again.

I responded to an advertisement for a round trip ticket to San Antonio TX from Atlanta GA for $98 through Priceline. A note, the charge through Amex was to Frontier not Priceline. When I arrived at the airport and to the counter they wanted an additional $293 plus $150 for taxes plus $96 for luggage…one way.

I am livid. There is not one single person to speak with. A real person. Your chats suck and are useless. I suppose that is probably the goal though, isn't it? To not actually resolve anything and just charge regardless. The harder you make it to speak to someone, the less chance you may have to do the right thing. I sent an employee to Las Vegas-- 2,000 miles from home and 2 time zones-- from Buffalo NY. He checked in in Buffalo with his paper itinerary that I organized for him. His flight to Vegas was long, but went off without a hitch. He checked into Harry Reid International Airport this morning and presented his paper itinerary and was denied. He was told to download apps, check in remotely, then board. Because it took him so long to jump through the hoops imposed by your staff, he checked in "37 minutes before flight" and WAS DENIED. How are you going to be denied when there are still 37 minutes to check in?!

UNACCEPTABLE! ONE DAY after booking (30 days in advance) Frontier changed our flight from a NONSTOP 3-hour flight to TWO 3-HOUR FLIGHTS with a TEN HOUR layover and a 4:30 AM arrival time. They did not issue a full refund.

Frontier. Where do I even start… Here: if you pay for cheap, nasty flights, you get cheap, nasty attitudes. I had the displeasure of approaching gate A36 this morning for a flight to St. Louis. It was flight 698 to be exact. I was greeted by a woman, who appeared to be of the Muslim faith given her head covering, snapping her fingers and pointing at me to size my luggage. This rude and unprofessional gesture was unlike I had experienced with any airline in the past, even Spirit. This means of directing someone to size their luggage is classless behavior, much like the classless “big boss” as she was so named. There was a supervisor present who looked more adept at street walking for money or stripping than managing a gate at an airline. If you can’t walk in your heels, they’re too small and you have no grace. If you have to keep pulling your dress down, it’s too short (and too small). She was equally nasty and classless.

My children flew on Frontier from Las Vegas NV to los Angeles and it was the worst experience, staff was so rude to them didn't wanna help until last minute. They hollered at my mom and said she was lacking (smh) and kept jacking up the price of the bag when we were told that it was another amount. Worst experience ever and I won't stop until I let everyone know how bad this airline is and the customer service.

Raised the price of the a flight (Changed due to a funeral), after I rebooked it. Claiming the prices change every minute!! This was after my credit card was charged for the amount we agreed upon. Trying to raise the rate after I was booked!!

On a recent trip booked with Frontier we had a very customer unfriendly experience. At the gate we were asked to place our bags in a bag sizing device. To our surprise (and dismay) the bags did not fit. Only the small bump out of the wheels obstructed their fitting in the sizer. This was the first time in years of flying that we were asked to use a 'sizer' which was a new experience because our Samsonite personal item bags always fit under our airline seats.

Frontier is a garbage airline. On every flight I have taken on Delta or United, I arrive ~1 hour before departure with Precheck and no issues. Frontier wouldn't even let us get our tickets. They disabled the app so that you could not pull up your tickets.

I had plan to visit my brother who had cancer in San Diego in January. I got Covid end of December and had to change my flight. Despite having trip insurance I was charged $89 seat assignment, $30 baggage fee, $49 change fee, $206.25 twice, the original flight of $425.00 and still no flight going to San Diego. I now have had to pay $898 for United. Do not fly Frontier.

First time trying them today and it was a nightmare. Our boarding pass had one gate number on it and by the time we realized the gate number changed the flight closed early and over 20 of us were unable to board! There were no emails or messages updating us on the changes. EVERY customer service representative was ** and disrespectful. There was only one lady who actually tried to help us. All the others told us there was nothing they could do and 2 left the counter! They offered bogus refund cards that were declined! Some people are stuck without a flight until Tuesday! DO NOT FLY OUT OF ATLANTA WITH FRONTIER!!!

Unless it is the only choice in town, I would not fly Frontier Airlines. Prone to Delays, Cancellations. My previous 3 experiences have been sad. So now, I gave them plenty of chances. The last one was the straw that broke the camel's back. Flight cancelled when I arrived at MDW. No notification via email or text about this cancellation. Their website showed flight on time and included a gate number! Staff lied outright about that part, were unhelpful, could not book alternative flights as they had no choices from Friday departure all the way to Sunday. Even would not process a refund, had to be done via a code. Pathetic and deplorable.

My flight With Frontier was perfectly fine round trip. But my luggage was damaged on the return flight back. I had an international flight and my bag was fine picking it up from the international baggage claim. The damage occurred when you recheck the bag for the additional security check after exiting an international flight. When picking my bag up from the regular baggage claim area it had a big hole in it. There was no Frontier agent to make a complaint with at the airport so I figure I would go home and file the complaint. Being that it was late on a Sunday night I made the report Monday. Frontier responded and said I had 4 hours to make the claim and since it was outside of that time period it was nothing they could do.

We made a reservation 2 months ago with this airline and they canceled the flight 6 weeks before. Then they gave the opportunity to make another reservation, so we took another fly from a city 350 km far from our origin. We spent car rental to reach this airport. We check our flight, went to the airport and waiting at the gate to take the flight 2 hours and a half later (at 8:00 pm) they canceled the flight again. So I was at fort Lauderdale waiting to fly to New York and after that the only compensation was the return of my money and 50$ compensation to use on flights with them. I had to pay 4 tickets rush (January 5th) from Tampa for the day after, pay hotel, car rental, food, after that loose 1 day of work, my daughter lose 1 day of work and my other daughter a class in the university and the compensation was a 50$ to use with them.

After boarding the plane, I asked the flight attendant to assist with a man who was yelling on his cell phone with the speaker on as well. The attendant replied to me, "NOT TODAY, WE'RE NOT DOING THIS TODAY. HE HAS A RIGHT TO BE ON HIS PHONE". We were shocked at her attitude as she was clearly disrespectful and made it out to be that I was the problem. She then went on to humor the ** passengers in our immediate area. They were all laughing.

I purchased tickets to travel to Fort Meyers Florida, hurricane Ian hit, our flight was canceled. Frontier Airlines will not refund my 543.92. This is a scam, this airline should be shut down by DOT. This is against the law. Don't ever fly with Frontier Airline!!!!

A employee in Las Vegas Name Agatha very rude with customer. Cuss in a layover not pay for the carry-ons. Was not billing on Msp. Also close the door and not let the passengers pay the extra charge, make miss the flight and then when we pay for the reboot and for the carry-on she scoffed while checking in at the entrance of the next flight to MCO.

I flew for Christmas to Seattle on Frontier Airlines. Arrived in Vegas for first part of my flight. Then my flight was delayed 3x then cancelled. No agent at gate to help with cancellation. Had to wait 21/2 hrs to reticket for another flight. 2 days later they stranded me in Vegas. Offered me no food or hotel vouchers and showed no remorse. 2nd flight was just as horrendous as the 1st. Flew into Denver 12/25 after missing Christmas with my family. Had to sleep on the floor @ the airport while waiting another 10 hrs for my final flight to Seattle on 22/26. Yep that's right. They made me miss Christmas and my bday with my family. The worst Airline. Greedy, rude, heartless people work in this industry across the board. Between many airlines I found they just don't care to help or do anything even after they've destroyed your Christmas and bday!! My plan is to put them out of business ess. Don't ever fly with them. You will regret you ever did!!!

Frontier has yanked us all around with our flight. Last minute they have added a SIXTEEN-hour layover which has moved our departing flight to the next day. My husband and I now have to find a hotel and pay for a rental car. We are young married college kids and so this has messed up work and school! Their customer service is awful and they charge you for every little thing they can imagine.

Flying Frontier airlines falls somewhere in between robbery by intimidation or extortion. After waiting in line 1.5 hours at MCO strictly because of their lack of organization, direction, and logistical expertise I was told by an extremely aggressive, confrontational, as well as condescending "customer service" agent that I was 1.5 lbs over the 40 lbs. I quickly reached in an exterior pocket and in less than 10 secs removed some candy gifts to discard.

This airline is a scammer. They charge you $79 for bags even if they weigh 40 pounds and an ounce when they should be charging $62. $62 for a 40 pound bag is still a rip off. The same charges for the luggage you carry inside the plane and for everything you consume and exaggeratedly expensive. It is very difficult to check in before the trip because you have to communicate through text messages because they do not have customer service through phone calls. And as if that wasn't enough, when you arrive at the airport and ask one of their employees for help, they don't want to help you and they disrespect you. This happened to me at the Orlando Florida Airport and at the Rafael Hernández Airport in Aguadilla Puerto Rico. Frontier Airlines and its employees are useless.

I don’t even know where to begin but Frontier, count y’all days because that’s the last of my money y’all have gotten on Jan 3. 2023. I fly Delta all the time because they do nonstop and I never in my life spend so much money on baggage. The money I spend on baggage ($836) is a scam of poor people trying to go visit love ones in the Caribbean. When I went to Jamaica I had 10 pieces of luggage and I travel with Delta and only paid ($336) with a television for my mom. And yes about 5 of my luggage was overweight.

First year of covid bought 2 tickets from Maine to Florida. Covid outbreak in FL dangerous at that time for folks our age. Trip canceled by us in plenty of time. No refund, no credit, no communication. 16 months later 1/04/2023 still refusing to do anything for us. Terrible airline.

We arrive 3 hours before our flight but Frontier was so under staffed. The lines to check in our bag was very very long. By the time we made it to our turn at the counter our flight was closed. No announcement prior. No one said anything. No refund whatsoever.

Frontier Airline - Fly from LV to Tampa- The experience was worst in my life. Due to outdated aircrafts unable to land in Foggy weather. Instead of tampa Took the aircraft to Miami and had to wait 5 hours with kids (2 yr nd 6 yr). No professionalism. No responsibility. Were supposed to land at 7:05 AM but landed 3:30 PM on first day of the year. Better avoid Frontier and Spirit Airlines. Charged $100 extra for a pound extra weight. Won't recommend anyone flying.

WOW, WTF??? BUYER BEWARE... Never Again. I have flown around the world over 30 years and "FRONTIER" will go down as the most DISRESPECTFUL cast of Employees. Zero kindess or friendliness. You are yelled at prior to boarding with threats of being thrown off flight, they scam half of the flight because of a backpack carry on that is 2 inches bigger than the measurement box. $99.00 or get off the flight is how they address passengers. Boarding counter females were nothing but rude & nasty to everyone. Terrible experience. My marine corps boot camp drill instructor was nicer that the Frontier employees... NEVER AGAIN.

This airline is the worse airline there is! There is nothing from this airline that is free, even kindness. The company charges you for everything, from a carry on bag to a bottle or cup of water on your flight. This is one airline that kindness is not expected. The company is all about getting their money and no friendliness. Never again will we use this airline. If you fly with this company, you will regret it!

What is happening to our Airlines? Frontier, you now join the ranks of not giving a damn about your PAYING CUSTOMERS! You all are sure working, but the customer that has been waiting since 6:30 am, (told to arrive early) should be your priority, it is now 2:00PM. 8 hours in your frontier lobby! You all get paid for that 8 hours. While we have no choice but to sit, wait and act happy, and don’t dare raise your voice either, they get a real kick out of calling security on their paying customers! Frontier, not being registered with the BBB should tell us something. They have 5800 complaints that have gone unanswered. Another lost customer!

This past summer (July) my wife and I traveled to Jamaica on Frontier Airlines. There was an issue with the return flight which led to a very late cancellation of the flight several hours after scheduled flight time as airport in Montego Bay was closing. Frontier refused to assist with finding evening lodgings for passengers. They stated that they would reimburse overnight lodging with a receipt. After submitting receipt (only $50 for wife and myself), they refused to reimburse because receipt was handwritten by hotel in Jamaica. Personally, we will not be flying with Frontier Airlines ever again anywhere, but we feel that at very least everyone should be wary of traveling outside of the US with this carrier who failed to look out for their customers in a foreign country where personal safety can be an issue.

Was not notified of gate changes 12/28/2022 at Orlando MCO by staff. No announcements made on public Address System. Was told next plane to Philadelphia was on 12/29/22 at 6:30pm. My family of 3 had to buy another ticket to fly home with American Airlines for me to make it to work the next day. My last time of flying with Frontier Airlines.

This is the worst customer service from an airline. If you don't want to have a bad time, pay more is preferable. Excessive price in luggage, apart from that I paid for my brother-in-law's suitcase online and when he arrived at the airport he had to pay again and almost double because the payment was not reflected in his ticket purchase. If I could give it 0 stars I would. Avoid traveling with these airline.

No phone number, only chat available to communicate with customer service. The chat is a waste of time; they rarely respond, and when they do, you spend hours waiting for assistance. I would NOT recommend flying Frontier Airlines, especially if you need immediate assistance.

You will waste your money here, last minute cancelation of flight and no help, says you can get refund. Moreover, flight canceled, you have to wait in queue for hours to rebook. No proper response from ground team.

We booked a flight for April of 2023 in December of 2022. 6 days after I booked the flight notified the flight out was cancelled and there are no other flights on that date. Requested a refund. Was given refund for everything EXCEPT the "discount den" which is a membership to get cheaper flights. Seeing as we don't even fly once per years this was only purchased to allow for cheaper air fare. The discount den purchase was not refunded and am now out $99 because the airline canceled our flight and had no other options for us. Highly recommend against. Morally bankrupt company just looking to make a buck off of the average person. Customer service all online no person to call. Very disappointed.

My first and last trip with the worst airline company. They made us come to the airport at 6am saying the flight was on time during the snow storm, checked out bags in for $80 bucks and then sent us our way to the gate. We waited an hour to find out that the flight was cancelled with no rebooking. Now almost 5 hours later we our still waiting to get the bag that we checked in the morning back. There is absolutely zero staff here let alone any help from the check out counter. I wish I could rate this airline with negative stars. We are traveling with a 1 year old and had planned this trip for a while. WORST EXPERIENCE, please do not fly this airline

I am extremely dissatisfied with Frontier. Gate agents in Philadelphia (PHL) made announcements to have passports and travel documents inspected by the agents prior to boarding the flight to Cancun (CUN). My fiance and I provided our passports to the agents who cleared us, which was a mistake. The agents knew that the flight was going to CUN and my fiance has non-US passport. The agents should have asked us if my fiance had her Visa or Green Card, as this is required to get into Mexico with a non-US Passport, which they did not. My fiance did not have her Green Card with her so when we landed in Mexico, she was denied entry. We were then made to purchase return flights back to the United States on Frontier (the representative at Mexico wouldn't even give us other airline options), but it only took us to St. Louis (STL) and not back to PHL.

We paid for our Trip Dec. 5th 2022, thru Priceline, While checking In on the day of Travel Frontier required us to Check that all passengers ticketed Info matched our Gov't Id. When we checked we CORRECTED IT AND ADDED THE FULL MIDDLE NAME, then put in for our 1 checked bag and 2 carry ons. We put in my Credit Card Info to pay and at first it was 128 or so dollars then switched to 359.00 where they charged us that extra for Correcting the Government Id information. They did not disclose that we would be charged for name change... No names were, changed Corrected to match Govt ID but no name change.

Flight from BDL to DAL via ATL. 15 Hour delay in BDL. No accommodations are offered. Customer service chat (since they do not have phones anymore) just told me to talk to the ticket counter personnel. Ticket counter people told me to chat with customer service. After the delay, we missed the connecting flight in ATL for DAL. Next flight is days later. Again - no accommodation, no hotel ... nothing. We had to book a flight with another airline as Frontier was absolutely unwilling to help us otherwise. Why does FAA not just shut them down is completely beyond me.

Flight was supposed to depart on Sat Dec 17th at 12:01Am, at 9:00PM and after 1 hr in line to check baggage I noticed the self service kiosk wasn't finding my flight so I approached a representative and that when we learned our flight was canceled I explained that I checked in before heading out to the airport and I got a confirmation, that's when the representative told me "well, it's been canceled since this morning". The rest of the passengers were learning this at the same time with me. We were all directed to a new 2 hour line to re-book our flights. That's when it went from bad to worse, we were told there's nothing until Dec 19th and our only options were to either get on that flight 2 days later or get a refund.

I flew out of FLL Monday and I paid for my bags online a couple prior to boarding and when I made it to the airport to use the kiosk, it kept saying my confirmation didn't work. A gent even tried to help but it didn't work for him and I had to go to the agent. Never wanted to talk to an agent but I couldn't retrieve my bag tags. She said the reason was that I needed to pay for my seats 70.00 per person in the emergency exit! Why would have to do that? I asked her where is my seat that I paid for. Regardless of where it is she said I don't have one and the only way I could board my flight was by paying. It was seats open on that plane and yet you all robbed me of 140.00 when I just paid 182.00 for bags and 90.00 for the flight! She said you all changed something three months ago and buying a ticket does not guarantee you a seat (not a particular seat) but a seat at all.

Canceled the flight at the gate after waiting for 2 hours with no notification and no one knew anything about it and didn't care. Just kept sending us different gates. Didn't find us another flight with another airline. Told us it would be 5 days of no flight. Didn't offer any help at all. Didn't offer to call another airline, and didn't offer a hotel. Nothing was done and they didn't care period. Ended up driving 16 hours home. I have special needs wheelchair, and they send us all over the building. Disgraceful. Will never fly with them again.

Worst experience flying Frontier Airlines today. Get to Las Vegas airport at 3:30 am for 6 am flight to Chicago. Too many flights and not enough staff and self service kiosks were broken. Missed flight home at 6 AM because of them and we were unable to get another Frontier flight until Tuesday!!!! Had to pay $800 to fly Southwest home today. I need a refund and reimbursement! Frontier Airlines staff was so rude to make matters worse. Frontier Airlines knew there was an issue and did NOTHING to try to fix it.

Worse flight attendant I have ever experienced-Sira. She was rude and condescending. I was so uncomfortable with her that I did not get up to use the restroom, lest I have another interaction with her. I will not fly Frontier again. I cannot fathom why she is a fly attendant. Such a bad experience. I fly frequently to Las Vegas visiting my son that is a Metropolitan Police Officer...never flying Frontier again. I will tell anyone that is interested about my awful experience. Francine

We flew home with the same bags we started with and we traveled home with less, so our bags were even smaller. The gate agents were extremely rude and disrespectful, and wouldn't let us on because our bags needed "to be pushed" into the box. They wouldn't even let me speak. The bags did not need to be forced into the box. The man just kept shouting, if it doesn't slide in, you can't get on the plane. The woman at the podium kept interrupting me demanding $99 per bag. Every time I tried to talk, either the man said I was not allowed on the flight. I needed to remove two items of clothing from the bags and layer them on, and shove an item under my shirt. 

Booked flight and wife became ill so needed to change ticket. Took 2 days of trying to get a person on the phone. Rep had a terrible attitude. I was willing to rebook anytime within 6 months and they still couldn't find me flights with less than 15 hour layover even though I had paid for direct flights initially. Plus wanted additional $200 fee. What a joke. I will never fly this cut rate operation again and am also canceling my credit card with them.

I had a flight that was heading into a hurricane, and after all my accommodations cancelled on me I was told by Frontier that I would get a flight credit issued to me, but I had to send an email for it, whatever. I submitted a form and got a response relatively quickly saying they would issue me a credit. Amazing! But then nothing. I got no follow up, no flight credit code, nothing on my account.

I had just flown Frontier from Philadelphia to Atlanta with no problem. When I was jumping on my connecting flight from Atlanta to Phoenix, Channel the manager informed me my backpack was too big and I would have to pay an additional $100. I showed her my backpack fit in the required space. She insisted it did not. Channel said, "if you do not hurry up and pay the plane will leave you." What kind of a manager says that? She is using FEAR tactics to get more money out of you. However, this was a plane I had to get on in order to get home to my family and sick wife. I could not believe it when I saw Channel doing this to multiple people. She would go as far as to ask guest to move their carry on in awkward positions so that a corner would be sticking out and then say you have to pay also.

The wait times over the phone as well as through their chat are hours long. Then, after waiting hours I've been disconnected several times - the same happened both online and over the phone where disconnections have occurred. You then have to start all over. All of this happened while I was trying to cancel & change my flight within the 24 hour booking window. With the disconnections and long wait times, I finally was able to get a hold of somebody; however, they still charged me the change booking fee of $50 each person. This was such a frustrating experience and I don't feel comfortable at all trying this airline again if I know that it's so difficult to receive help or consideration.

Like so many other responses that I have just read, their fees are ridiculous! I paid $633.92 for two airline tickets. My son and his girlfriend broke up a few weeks before the trip. I tried to change the reservation and the end result after their change fees was a $175.92 credit. I tried to get the bot to explain to me how they arrived at this number to no avail. Additionally, I requested that all of the credit be put into my son's name and the bot would not do that either. Finally, I was asked for $75 more to put the girlfriend's ticket into my other son's name. At this point, I laughed because I have given Frontier Airlines my last dime and will spend a good amount of my time making sure other people don't. Buyer Beware of Frontier Airlines!

Bought a ticket from Hopper, Raleigh to SF, stop in Denver. At the time the ticket was purchased no disclosure about “carry on baggage fees”. When you go to check in your flight they try to charge you $68 for a small carry on bag and threaten you it will be double if you try to do it at the airport. Then they say Hopper split your ticket and your baggage fee only covers you to Denver and that I would have to pay another $68-$99 in Denver to carry on my small item. When I pointed out the absurdity of this and the fact the the “carry on” fee, which should be free is more than the cost of my ticket, they said that’s their policy. Oh, and if check in your bag it will only go to Denver, not San Francisco.

I had the worst experience with Frontier airlines. First, I paid $110 for one way ticket for my 4 lb chihuahua who is 10 years old, her back legs are crippled so she can't walk and she has no teeth left. But, she is my world. So, they said because she was not a "service animal" I had to stow her under the seat in front of me. I have NEVER been told to do that before. She just sleeps on my lap under a lap blanket. This one lady in a yellow safety vest comes to my aisle (I am literally all the way in the back) and very rudely tells me I have to put my dog under the seat right after I sat down.

Like many of the other negative reviews here, my experience is with their aggressive, rude, and predatory staff scamming passengers out of baggage fees. On my flight from ATL to TPA, the gate staff made zero announcements, and the screen at the counter was blank, not showing any flight information, only a static image. Obviously there were no boarding calls. By the time I approached the counter, they were already ready to close the doors, and then 3 more groups of passengers approached the counter asking why there were no announcements made and the screen was blank. Good questions. They rushed everyone onboard with no time to repack luggage. The staff were incredibly rude to everyone, threatening to not let people on the plane.

READ THE CANCELLATION FEES BEFORE YOU BOOK. Don’t book. They will take your money!! They charge 99 for cancellation fee but won’t take it out of the money you're refunded and then the money you are refunded it’s a travel credit. Go online then they charge 99 plus a smaller fee to cancel. Wow. Then give you a travel credit for the rest of your so called refund. So basically you pay for the ticket on top of an 99 cancellation fee or 122 cancellation fee online then travel credits if you even get a refund. If you don’t fly but this one trip you're basically screwed not to mention the ticket wasn’t even made for 24 hours. I made it at 2am it’s 4 pm for an family emergency so now they made money off a family’s heartache! Shame on you people. FIRST TIME FLYERS GOT THROUGH AMERICAN AIRLINES HAD NO PROBLEM.

Arrived with my under seat bag, which I have been traveling with for over 10 years on all the airlines, including Frontier. Because the two wheels didn’t fit in the personal tester box by a 1/2”, I was forced to pay $99. One that is a ridiculous amount of money to charge. Two, the gate agents were hostile and rude. Three, because they would not even speak with you, and because they kind of are holding you hostage there at the gate, it felt like a shakedown; I felt like I had been robbed. I filed a complaint with frontier and response was basically “too bad, so sad for you”. When you combine that with their terrible planes, and the lack of comfort, the lack of service they have transition to… I will never fly with them again. Terrible experience.

Same bag I traveled with from Charlotte to Orlando fit easily under the seat.. Tried to go back home to Charlotte the bag fit in the little compartment and they still made me pay 100$... They all were aggressive and very rude to me and everyone traveling.. Never again!! Hate this airline.

Me and my brother had a flight from Las Vegas to Baltimore. Each of us had backpack with us, as we were going through the gate the agent asked us to check out bag to see if it fits my brother's bag. Fitted easily. However mine didn't so we transferred some of my stuff to my brother's bag and then both of them fitted. But the agent forced us to pay 100 fee anyway. She was very rude and aggressive. I asked her more than 10 times that, "I want to talk to your supervisor," but she did not contact them. She refused to give me her name as well. We record a video from what happened and we would love to share it with anyone that can make it viral.

Charging 99$ on my return flight for "carry on" for the same bag I flew with the first time, even though it fit in their bag checker. Says on website the personal item can be a child backpack but they charged me to carry it on. I will fly Spirit or use another airline from now on. Screw Frontier.

I truly hate frontier airlines and I believe they border on fraudulent. The government worries about transparency of hotel fees, etc., and they need to worry about airline fee transparency. They rope you in with reasonable fares and then charge excessive fees for bags $65 each, seats, and even charge to talk to a ticketing agent at the counter…$10. Completely crazy!!!!

I have flown with Frontier multiple times. I typically take a small backpack with me when I travel that easily fits under the seat when I sit down as my personal item. Today, I was one of 5-6 randomly selected passengers to get told I have to check my bag. This was not a consistent process and many guests didn’t even have to check their bags even though they were larger. It literally felt like they had to hit a certain quota of fees because they let most people board without checking the size of their bag. They then charged me $99 for my backpack. I never write complaints, but the lack of consistency and customer service has been ridiculous. Do not fly this airline!

The flight we were supposed to take is from DFW to SFO around 7am. They delayed our flight 4 times!! Then when we were supposed to board, the flight got cancelled. They did not notify us ahead of time. I have wasted my time here, when we should have been notified from the get go that the flight was going to be cancelled. Then they directed us to another gate to get a rebooking. Which we went, but then they told us to go to the ticket counter near the entrance. It was very unorganized and it is so upsetting because I have been here since 5 am, and for them to tell me that the flight is cancelled around noon is ridiculous! Never again.

They charged me $$$ for check in at airport even though the agent knows that the flight is being delayed and I tried to check in online and she said I can’t do it. She took the money for no reason and I am not going to fly this airlines anymore. I would give this airlines a big zero stars as they don’t care about their customers and only care about their money.

Flight Was delayed for more than two hours. Nobody explain why. When we finally landed, waited for 30 minutes for them to fix the landing Between plane and the exit. Be aware for a little cheaper ticket, you need to pay $69 for carry on baggage, yes carry on.

11.19.22, our flight 1042 from MCO to CLE was delayed more than 12 hours. The agents consistently lied about why the plane was delayed and gave us each a $15 voucher (WOO!). My 70+ y/o parents' carry-on luggage fit in the compartment, they claimed we were trying to shove it, I stepped in to take things to put in my bag only to be told to step back! I told her no, I am taking her items, Cristi the agent pointed her fingers at my parents and told the other passengers it was because of us that they were delayed getting on the plane! After I took photos of their id badges, they told me they were calling security - I told them go ahead. (They never did.)

Got to the counter at 7:55. Flight was at 8:34. Small airport, nobody at the counter, waited and waited and waited. Went to customer service. They page them three times. They did not show up to the counter until 8:30 then they said, "You are late." I said, "I'll be waiting and waiting and waiting." I'm at the same person that walks with a cane. She said maybe if I walk faster I would have been here on time and this was the manager. Her name was Chandi for the Sacramento airport. So disgusted. Honestly wanted to cry. Tried to contact the customer service. No help. The chat line web chat it's all ** and garbage. There's absolutely no help at all. Save yourself the headache. Do not ruin your trip.

Terrible, rude service by the airport!! I was charged $100 by the employee by the gate for my suitcase because although it fit into the box. "You can't stuff it in like that." Ridiculous! I'm just killing myself that I didn't think of taking a picture or video of it.

After waiting for 2 1/2 hours to speak to an agent and by the way, don’t bother going through chat or WhatsApp, those wait times are even longer. The live agent finally came on and canceled my flight. Only later to find out, she hadn’t canceled my flight and I still received notification for check-in. I went back to the same madness routine of trying to reach Frontier to confirm the cancellation.

I got a Frontier Mastercard and have not been awarded my miles to my Frontier account. I have been dealing with this for six months and have yet to see a resolution on the horizon. Apparently the bank and the airline do not communicate. I have a $100 voucher that is about to expire and I can't use it.

People, very sad that this airline just wants to keep your money. This is by far the worst airline and customer service department I've dealt with in years. Very unskilled customer service agents that provide very wrong information just to then try to fix their mistakes by punishing the customer. And managers that only push the issue to an even worse state burning useful and valuable time during the process. After 5 hours of trying to get in touch with them and finally being able to do it, everything went entirely backwards thanks to those two people (Customer Service Agent (Erick) and Manager (Giselle)). Make sure you keep all conversations and discussions available because the Attorney General's office and your bank will need them in support of any complaint and dispute processes that may result in unfair business practice investigation. So, do yourself a favor and look somewhere else to avoid unpleasant situations.

I was scheduled to leave BWI on Friday November 10, 2022, at 7:33am I arrived at 6:20am my flights were already paid for me, and a family member needed to have our bags checked in. Me and a family member stood in a long line to get our bags checked in only to get to the front and we were standing in a line for another flight. There was only I agent assisting at the time & 1 line. No one split the line up or anything. Due to the poor customer service and the unprofessionalism, I was not able to catch my flight. I was told prior when I first got to the counter that our bags could be put on the next flight going to Vegas but that would be at 9pm and that we could still catch our flight. We agreed to that as the agent proceeded to do so another frontier agent puts her input in telling her she wouldn't do that! So, the agent then tells us to step to the side and we would have to wait to get rebooked!!!!

If you are looking for an extremely stressful, nickel & dime experience...Frontier is a great choice for you! Worst Airline experience ever! Went on a long-awaited Daddy/Daughter trip with my 7 year old this past weekend. Was not able to access boarding passes on my phone (after they were available earlier in the day). Was told I could go back through security, back to the kiosks at the entrance to the airport, to print new boarding passes. Time was now getting within 20 mins of doors closing. Sprinted to Kiosk only to find that at Frontier, one CaNNOT print boarding passes at their kiosks. Cut through the line to ticketing agent. SHe printed our passes and told us we had 20 mins to get on the plane.

This was the worst flight I have EVER taken! I had heard terrible things about Frontier, but I did my research ahead of the flight. I purchased a carry-on that was in compliance with the bag dimensions provided on the Frontier website. The sole purpose of doing so was to avoid carry-on fees. Welp, that failed. When arriving to the gate, the gate staff was EXTREMELY unprofessional. One of the ladies was arguing with customers while the other was just flat out rude, telling almost half of us that we would have to pay a $99 carry-on fee. Although my bag was within the dimensions, I was charged that fee. I did not argue because I saw how other customers were being treated. Of course when I was on the plane, my bag fit comfortably under the seat in front of me, but this is no surprise. I will NEVER EVER fly with Frontier again. I do not care if the flight is free!

Their carry-on bag policy is a joke. It's all about charging a person $99 per bag when you get their gate. Their policy has your bag so small that if it's anything more than laptop bag or a purse... you'll be paying extra. Their vulture's gate customer service reps are rude and aggressive. It's like they get paid a commission to charge you the extra fees. Our flight was delayed solely because they were collecting fees from passengers. Ugh!! Fortunately, I wasn't carrying a very big bag but the rude Vulture agent asked if I had any personal items in my medical bag (which is exempt from being counted as a bag), that she was going to charge me if I did. She didn't inspect the bag, I assume, because we were 30 minutes past the departure time. I dislike Frontier now. I used to love them and their prices. I have flown them over 50x too. Sad.

You’re allowed 1 personal item but even a large purse is too big to be considered a personal item. So they’ll make you pay for a carry on at the gate and charge you $100 per bag. Total con artist that baits you in with decent pricing but gets you on the back end. Also their flights are always being delayed and aren’t ever on time. WORST AIRLINE!!!

As per the heading, this airline is not transparent when it comes to fees and hidden costs. We flew from California to Nashville and have never had airline upcharge for baggage and for a seat on a plane. The website is very vague and difficult to navigate. When you go to the counter to get assistance they charge you even more. This is the only airline that lowered the standard weight on baggage to 40 lbs. I will never fly this airline again. I wish there was a negative star to leave as of how I really felt.

Had to change itinerary for 3 people so went on the web site and hit cancel to find out the cost. The web site does not state what the cancellation fee and refund will be, just -$157.88 in the cart so I assumed that was the cancellation fee so ended up cancelling the tickets thinking it will be cheaper to cancel than to change. It was a surprise when I received cancellation email which showed $594 in cancellation fee and -157.88 was the refund. Tried to explain to customer service but they say nothing can be done now. Change fee is half that of cancellation fee so they just ripped me $300... What a joke that they cannot make adjustment if I am rebooking the same evening ....

Please stay away from this airline, they are awful. We booked two round trip tickets on Frontier to Jamaica. This was our first experience with Frontier. Going to Jamaica from Charlotte and then connected to MCO the Frontier airport staff were not friendly at all. While in Jamaica, Frontier sent us a canceled flight email the day before traveling back home without providing a reason or flight options. We contacted them multiple times to no avail. We had to purchase two last minute tickets on AA which was obviously very costly. It would of been a disaster if we did not have a credit card. This was stressful. By the way, we still can't get a hold of Frontier after multiple calls.

I purchased a round trip PHX to SAN for my wife, Seyede **. When she was about to get on the airplane in San Diego, gate 18, flight #F92946, to go back to Phoenix, Teresa and Melisa stopped her at the moment of boarding. They rudely disrespected my wife and charged her $99 for her personal purse that she had also when she got on the airplane from PHX to SAN. The charge and ticket are attached. If you don't refund the charge on her credit, I will sue you and your impolite managers Trisa and Melisa. They hid their names and my wife insisted to ask their names. They didn't reveal their last names. Awaiting to refund and don't hire impolite boarding managers.

I arrived home without my luggage. I filled out a lost luggage form and it took two days to even get a report filed. 3 days later and my luggage hasn’t even been found yet. No one to call and no one calls you. Poor service.

This has to be one of the worst airlines in America! It was my first and last time flying this horrible aircraft. There were no accommodations made after their unprofessionalism. I don't recommend anyone fly this with this company. You will regret it!

Bait and switch people! Bait and switch! If Frontier Airlines could charge extra for the air you breathe, they would. Flights are delayed due to being understaffed. Gate was manned by only one employee. Total experience was like something from a third world country. I totally expected to see live chickens on the plane. DO NOT FLY THIS AIRLINE.

Flying back on 11-6 on flight 2494 out of Tampa to DTW the gatekeeper Kaylee & gentleman who would not give his name told a few of us that are carry on were too big. Four of us complied walked up to counter, I handed my driver's license over I asked why, I was a zone 1 and had already paid ahead of time for my carry on - the same carry on I flew to Tampa with. Kaylee proceeded to say I can't hear you ma'am. The lady behind me stated the same flew with same bag, asked same question. Again was told she could not hear us as she tells me I owe her 48 more dollars (NOW MY TOTAL IS 108 FOR ONE CARRY ON BAG THAT IS NOW CHECKED THAT I HAVE TO LEAVE AT FRONT OF PLANE, STAND IN LINE & NO LONGER ZONE 1 and, the whole time, the so-called gentleman, the other gatekeeper swiping other people's boarding passes is going over the bag prices louder and louder, that you can find them on website prior to boarding.

0 stars if possible. I am SO disgusted with their service. My family and I were on a flight back from PHX to DFW and they said there was something wrong with my boarding pass. They told me I would need to go to Denver. But they asked me to pay $100+ to fly there. 3 hours later I was at a United flight check-in desk trying to get a flight back home. THIS AIRLINE IS A FREAKIN SCAM! The moral is when in doubt fly on United.

Our flight was canceled with no reason given. My husband received $50 vouchers for each of us which expire in January. Because we had to take extra vacation days from work to get home (thank goodness we weren't fired) we can afford a trip betwwn now and January. I got a sorry excuse for an apology on Twitter, so I'm going to do all the reviews I can so others don't have to go through what we went through.

November 1, 2022 22:30. Domestic terminal North Atl-PR. They started charging 100$ for backpacks at the gate minutes before boarding. It was either pay 100 or lose the flight that was delayed already. It was a rip-off. Almost a robbery. I will never fly with these thugs again.

They are the WORST airline ever. Their ads lie about the fares. There is no such thing as the price they show on the website. Unless you don't want to sit in a seat, or have no luggage at all and want to be treated like a package. They even reduced the paid-check luggage to 40 pounds to snag more unsuspecting customers. Seriously if this is the ONLY airline to get you to where you are going, so sorry. Otherwise even a more expensive flight on another carrier will be less in the end.

Frontier airlines is the worst airline ever. I was traveling from Minneapolis to Houston, and I have 39 pound bag. That is less pound than they allowed for free luggage. I read their luggage rule, it say that 40 pound or less is free. My luggage is normal size. Not oversize. The guy (cashier) make me pay 79 dollar. It doesn't matter the pound. At that time I don't have choice, and I have to pay. The worst part is all of people who use frontier airlines that day wait for their luggage for two hours at luggage area. When we ask the stuff what happened? They say they are two airline together from two states. This is horrible horrible airline. Not only that. I am trying to call the 1800 number. No one answer and solve your problem. You just talk to the machine that is only helping you where you depart and arrived. Rather than that nobody care. People please do a favor to yourself, don't use the Frontier airlines. They are number one company scams.

So tickets were purchased back in August to fly to Denver for thanksgiving week. My daughter noticed that her husband's middle initial was incorrect on the itinerary. So thinking it will be an issue at the ticket counter, I thought to try chat to determine if this could be an easy fix instead of paying the $75 plus ticket cost difference between original purchase date cost 0f $354+ and current price of $99. Whaaaat?. Anyway chat was a waste, waste, waste of time... No one ever, ever, ever responded. And I tried twice! So on to the phone I went - I've been down this road before. After waiting 45 min. on hold and never able to speak to anyone, I hung up. Conclusion: Frontier typically offers the absolute lowest price and for that, you receive awful service PERIOD. So if you can grin and bear it, use them but if you have any issue, you are screwed.

Beware!!!! Frontier Airlines bins for your personal items are not the same size from airport to airport. Orlando is smaller than Cleveland. We were charged $100 in MCO and when we questioned and asked for a tape measure my husband was told they will call security! He was forced to pay. When he arrived in Cleveland they checked and the bag fit but a supervisor was not there so they could not help. We were told to call customer service. Now they won't refund us our $100! Talk about a shady practice.

I paid for a carry-on. When I got to the counter they said my bag was not a carry-on. They didn't explain why she said I had to pay for a checked bag. I asked to pay the difference for my so-called checked bag setting that I had just paid online for carry on. The woman at the counter said she has nothing to do with that. Take it up with Frontier to get my money back. Their customer service sucked! When they tagged my bag into check in, the person behind the woman at the counter, threw my back on the conveyor belt. The flight was 45 minutes late from taking off. We just sat on the plane doing nothing. The seats were old and shoved together! When we arrive to our destination, we were stuck on the plane. The pilot announce on a faulty intercom system that there was a mechanical era. He didn’t know what it was and hopefully they can fix it soon. We had to wait another 25 minutes before we could get off.