Frontier Airlines Reviews

The flight crew was very rude. Only one stewardess was polite and at the end one freaking out yelling at people as we are exiting the plane. The other steward just talked rude and arrogant. People really were shocked as the crew was telling you to exit and another yelling to some sit down. Total chaos.

This airline is a fiasco! Checking in a bag was horrible. The staff member wanted to lecture me on bags. I have flown many airlines in over 15 countries. I’m not a novice. The stewardess was not polite. People were trying to change seats and it was chaos before the flight took off. I do NOT recommend unless you can’t afford to fly any other way.

I too dealt with "Joshua" on the chat line (see review above). I claimed a $525.98 refund for an additional ticket for two PHL-TPA. The second tickets were necessary because of fraudulent statements of Gate Agent enforcing a bogus two-hour cut-off for passenger arrival (See review Below). "Joshua" can be reached only through Frontier's chat line. He apologized for the gate agent and proceeded to see what he could do. He consulted his records. Suddenly he said that I had received a refund of the fare I paid in cash (about $ 230) for the first tickets and the ff miles I used were forfeited. He pronounced this was a "full refund" (how so?) and abruptly hung up before I could object. Obviously, this "full refund" does not make me whole. His pronouncement was in bad faith.

Awful experience.. The app and website are unreliable. They claim to be a self service airline and “force you” to use the website or app however it was not working.. They ended up “charging” extra to process it.. Too many things to complain about.. Not worth it.

Horrible customer service!! Gate agents are mean and not customer friendly. They don't care about you or your business. I will never use them again. I have never seen such disregard for customers by a nasty Gate agents.

Frontier is a horrible company with no heart. Went to Las Vegas for a business trip and found out we had a death in the family so went to the airport to get a trip home a day earlier. We were told it would be another $234 even though we had already paid for tickets. This company does not care about anyone except their pockets. Do not fly please!!!?

We chose Frontier Airlines because of its low price. What a mistake. Baggage fees are pretty high and have to be paid in advance. The biggest upset is the forty pound maximum. All other airlines are fifty pounds. We were forty four pounds and had to pay $75. What a rip off! We had a six hour layover in Cleveland, which extended to nearly eight hours. The flight board said it was on time and we never got an explanation. There were issues with over booking, too. I chose my seat and without notice was switched to an exit row, which I was not comfortable with. If I could rate it 0 stars I would. What a sad state Frontier has become. Never flying with them again!!!

Finally got off the chat box with "a resolution specialist" Aayush. Website states you get a full refund within 24 hours of booking and I now I am told I get only a portion of the money back in an airline credit and I am charged a cancellation fee which adds insult to injury. I wanted my money back for a full refund as stated on their website. Now Aayush sends me a form so I can put in a refund request. This has been a horrible customer service experience. I will complete the form but I do not hold out much hope of ever seeing a refund. Frontier Airlines are liars and thieves.

Absolute Horrible. Spoke to agent name JOSH **..I know that's not his real name. He is absolute liar. Have a proof of confirmation with two people we bought, he said we only bought for one ticket. Bad customer service..Fire Josh **

Absolutely the worst experience ever, they overbooked a flight that my daughters SHOULD’VE been on. After they checked in, they got passed around to different counters to pay for carry ons, by the time they came back they were told they checked in late and needed to purchase another flight with no reimbursement. Come to find out other people were asked to voluntarily give up their seats due to overbooking. $300 later, through another airline, they were told Frontier does that same thing constantly and gets away with it by saying people checked in late.

I made reservations for 4 people from Cle to Orlando through a 3rd party on March 20th. My departing flight was with Frontier. I checked on Apr 30 to verify and pick my seat and pay for baggage. After trying to check my account, as their website is hard to navigate, I find a charge of $178 for a name change. I never tried to change a name and tried to contact by phone and was told there is a 53 min wait or leave my # and someone would call back.

Why Frontier Airlines Will Deserve to Go Bankrupt. Frontier Airlines is nothing but a scam operation disguised as an airline. We got to the airport 80 minutes before departure, ready to check a bag we had already paid $80 for. After standing in line, we were bounced around between rude, clueless employees — one even lying to our face, saying we were “late” when we weren’t.

Delay on first leg of two leg flight. New arrival time was same as departure time of second leg. Did what I've done with other airlines many times before - called their customer service desk. She confirmed that I would miss my connection and "assisted" in re-booking. I say "assisted" because she kept messing up times and flights. But I did eventually get re-booked, now with a 14+ hour layover in Orlando.

Flying with Frontier has been nothing short of a disaster and a headache. Not even the worst part of our experience: 5 hours before our flight we got a message our flight was cancelled. We scrambled to find a new flight and are now fighting for our refund on the second leg of the initial flight that we missed. We get home, and low and behold two of our bags are missing, along with FIVE other families. We are now on day six. I did get a call they located them but now six days later, after being told luggage would be delivered same day or next day, still no bags.

I had jewelry taken out of my checked bag. I have never had an issue ever before with any other airline. I did a police report and waiting investigation but very disappointed that my items were not safe with their employees.

Avoid using Frontier Airlines. Flight: F93212, LAX->DFW, 2025-04-20 10:49. I think the main goal of Frontier is to show how bad the service could be. It's the most uncomfortable flight I ever had. The baggage drop off is in one place, the flight is different and you have to wait until the shuttle will transfer you to the place where the airplane is. The employees were not friendly and the crew members in the airplane were extremely rude and I felt I am not in the USA.

To sum it up in one sentence, Frontier Airlines is an absolutely awful experience. I paid for a round-trip ticket for my Pennsylvania-based daughter to visit me in Tampa Florida. Her outbound flight from Philadelphia to Tampa was delayed multiple times, with the total delay time equaling 10 hours. Then, when flying back home to Philadelphia from Tampa, her flight was again delayed multiple times, with total delay time equaling six hours. The airline staff never gave any explanations for the delays.

I would never fly Frontier again. I arrived at the airport an hour before the flight leaves. All I needed was my boarding pass to be printed. There was no self-check-in kiosk at the airport, and I had to wait in line twice because I was directed to a different counter for assistance. At the second counter, I was directed back to the original agent who sent me away. It was evident no one was happy doing their jobs. By the time I was finally attended to, I was told I got there too late and couldn't board after all. I needed to see my stepdad who was dying, and I knew arguing with incompetent and uncaring staff would serve no purpose except wasting my energy, so I booked another flight and left 3 hours later. Never give Frontier my money again.

Shame on you guys! I adding photos of rude staff with time you can see time I reached at gate. Gate closing is 6:12, I reached at gate 6:03, these idiots are asking me to Frontier Care and book again, I can't get in this flight, flight 1426 suppose to take off 6:35 Am.

I had a flight on 4/10 from SEA to PHX cancelled because of poor crew management by Frontier. After speaking further with desk agents, it was claimed that nothing can be done by Frontier to get my wife and I to Arizona that same day (we missed my brother's wedding rehearsal, thanks), and that we needed to check with another airline. I was also assured by the desk agent that Frontier would reimburse this flight, based on the situation being caused by them. Well, this was a lie.

Worst airline in the history of aviation. Might as well burn your money in a trash can before giving it to this crock of an airline. Baggage fees, bad customer service, uncomfortable airline seats!!!! Legit zero desire to provide any decent sense of the word travel. I hope this airline goes bankrupt.

Tried to get home for the anniversary of my God mother passing but unfortunately the airline had other ideas. Flights from Vegas to Orlando got delayed and resulting in me missing my flight to Ohio. The next available opening was the next day at 3. Flight attendants treated it like it normally happens. In fact they showed more effort in pushing that doggone credit card then they did treating their customers like humans. I stood in line to speak with someone for an hour due to the line of people who's flights were missed were almost as stretched to the spirit terminal

I arrived at the gate 20 minutes before Frontier flight was scheduled to depart and was denied boarding with stated reason of missing the boarding time window. It’s just so disappointing and frustrating as standards are to make effort to help the customer, and many times you see airlines communicating with TSA security and allowing customers to board a few minutes before departure. Frankly, I think the TSA should be abolished as they’ve delayed and traumatized so many people without cause and have strayed so far from their mission. They trample all over our Constitutional rights and subject us to their terrorist nightmare. As a senior citizen and veteran, I can say that travel was so much better before TSA and decline of customer service.

I have hated every aspect in every part of the way. Hidden fees, entrapment and costs, and poor customer service. My experience was so terrible that I vow never to take this airline and to make sure that none of my friends take this airline. They broke my bag by ripping off the wheel. That has never happened in 40 years of traveling. And they did nothing about ruining my property.

WARNING- DO NOT FLY FRONTIER- The last time I flew Frontier the flight made an emergency landing in Chicago (instead of Philadelphia), and they refused to refund tickets, refused to pay/cover new flights, and refused to cover the cost of the hotel, as every flight was booked for same day travel. Extra additional costs were over $1k total for the trip, for tickets that originally cost $300. I will absolutely never, under any circumstances fly Frontier Airlines again in my life. After attempting to recoup any of the above costs and dozens of phone calls to Frontier, I gave up.

This was our first-ever flight with Frontier Airlines—Flight F9 1476 on April 4th from DFW to BWI—and unfortunately, it turned into a horrible experience for our family due to the behavior of one extremely rude flight attendant. My parents and I were assigned three different seats, which made it difficult for us to sit together as a family. We politely asked fellow passengers if we could switch just one seat (from Row 9 to Row 10), and they kindly agreed. It was a simple, respectful request that caused no disruption. However, the flight attendant unnecessarily intervened and, in a very harsh and disrespectful tone, demanded that we immediately get up from our seats and return to our assigned seats. Her manner was extremely rude and unprofessional.

Terrible experience. They overcharged us $250+ 94.00 customer Service fee. They will be hearing from me and my lawyer. Abuse and bullying. In addition we had to walk out to the plane in Colorado in 5degree temperatures

I wouldn’t even give Frontier a 1! They are so much worse than all the reviews said. Started with a 3 hour delay. They try to get away with lying about their take off time while they sit on the runway with mechanical problems. The seats are far worse then you think they’re going to be. Finally when we get to our destination, shocking there are no gates available for another 1 hour delay. Pay the extra money, the savings isn’t worth it!

After being delayed for unclear reasons in Indianapolis, we were threatened 3 times, with quite the attitude, that those who have not paid for their carry on luggage would be paying 99 dollars per bag. I understand this is the rule, but the threatening way it was said was unnecessary. Also, as we finally were boarding we were constantly scolded for pushing and shoving and cutting lines when none of that was happening from any of the people in line. The customer service was terrible. Also, my three kids were scattered all over the flight and none of us sat together, except for the smallest one.

Negative 1 star! Never, ever, forever, ever travel with Frontier. The airline is an insult to anything decent. They should never have been issued a license. They send you a confirmation code after buy your ticket but you can't check in with that code after downloading their problematic app or even at the airport. Then they tell you they need to rebook you and you have to pay for the new booking. You have better have extra money to find alternative travel arrangements or have an enormous degree of self-control to stop yourself from cursing them out or slapping the attendant because your patience and self-control will be tested.

Don’t do it! Horrible experience. Delays on top delays. Atlanta crew the worst. They lie about delay reasons and flight times. They overbook flights and have bad customer service. It’s not even worth the cheap tickets. I have learned my lesson. This is the last time. I’d rather pay more than deal with this. After multiple bad experiences. I’m done.

Boarded the late flight, we were told that chipped paint was found, and that the we would need to be cleared, that the paperwork was being completed; reason for us boarding over an hour late. We then were told that the flight was canceled, that if you did not live in Atlanta, that they would accommodate a hotel, if we chose to rebook or get a refund. We get to the ticket counter and was told 1 different stories.. The pilot timed out and inclement weather in San Francisco. They did not accommodate the hotel and the next flight was the next day (a 19 hour flight) or 2 days later. It's always something with this airline. After I use to my 26,000 flyer miles....I'm done. It's been to many episodes. Now I have to pay for transportation home (over 100 miles away) and pay again to get here for the new flight. I am in tears. Literally.

Surprise! Expensive bag fees (79-) from ATLANTA TO DFG. Tried several ways to contact a live agent but no success. Why can't I just press a number (1-10) and get a human being? I was a former Eastern Air Lines gate agent and as bad as Eastern was- it can't compete with Frontier. Oh well. Guess we will fly something else that has human accessibility.

Would not recommend. Some companies work hard to charge their customers less money while others work hard to extract as much as they can. Which is Frontier is yours to decide. No in-flight WiFi, seats that don’t recline and only paid beverages and snacks on the flight - those are real cost saving measures to keep fares low. For those who haven’t flown Frontier in a decade, finding out about the seats and snacks when boarding the plane is easily tolerable, but the displeasure of finding out no work is happening during the flight is more frustrating but also tolerable.

OMG what a such bad airlines. Never again for the time and money we spend on this flight wasn't worth it. The customer service are totally lost. No issue. Where is the pilot? Mixed seats. We had wedding and they screwed up everything. 7 45 am flight and 11 45 took off. 4 hours delayed. They didn't offer a bottle water. Ppeople Don't use them because it's not worth it. You deserve better service.

I am so thankful for the crew from MKE to Denver. They assisted with my son, he has autism. And loves all safety equipment and this flight showed him around. They answers all questions and had so much patience. This will always be something special for him. Pretty sure Frontier will always be our flight choice. Thank you crew.

I had a HORRIBLE experience in the Orlando Airport and was never given a boarding pass via the website, once I checked in online. I looked all over the site to find where to get my boarding pass, and found nothing. My dad looked also and found nothing. I HOPED I would get it emailed to me, but didn't get that either. When I went to drop off my bags, I was told I had to pay $25/person ($50 total) to have our boarding passes printed. This is OUTRAGEOUS since I was not able to get it on my own.

Frontier's customer service is extremely poor. I paid for a business package, but when I called customer service to confirm my purchase (since I did not receive a confirmation email), I was told I had purchased the premium package. I explained that this was not correct, as the premium package does not include luggage and the business package was priced higher. However, they refused to switch the package and insisted I cancel my flight for a refund, then rebook a new flight. I told them this was not an acceptable solution. I repeatedly requested to speak with a supervisor, but I was only given the runaround. It is incredibly frustrating how the airline charges for everything, especially when I paid a significant amount for the business package. Their customer service is inadequate, they treat customers unfairly, and they fail to accommodate their passengers properly.

The absolute worst - more awful than Spirit and I had no idea that was possible. Don’t bother booking evaluates by price - it’ll be just as expensive as your Southwest ticket in the long run. ALSO - it says Frontier is at Terminal 5 - it’s at Terminal 1.

I have a very bad experience with this airline. Within a week my flight from Orlando to Chicago was delayed 4 hours next day Chicago to Phoenix 2.5 hours and today from Phoenix to Chicago 5 hours. It is unacceptable, very low standards. If Frontier can’t even notify customers about delays what else can we expect

Absolute joke of an airline and extremely sneaky! We booked our flights 3 months prior. You know the new law recently passed that airlines have to reimburse you if the flight is over 3 hours delayed? Well they found the loophole and don't care how it affects their passengers! We receive an email about a week after booking and they delayed the flight just shy of 3 hours. As this is a significant amount of time and messed up our entire trip, I requested a refund as this trip was so far in advance. Nope. Only a credit that has an expiration date. Never again will I try to save money with this airline.

My flight got delayed by 2 hours and 40 minutes but I would be arriving super late. I'm in college and the campus area and where I would be dropped off is dangerous at night especially alone and my friends were supposed to pick me up from the airport. I attempted to change my flight and my mom is on hold with customer support for over an hour. I called around half an hour ago and they have not reached out to either of us yet.

I put my son in law on Frontier Airlines flight from 3304 from LAX to Detroit that had a layover in Phoenix on flight 4672 on 3/15/2025 (Confirmation # **) He arrived in Phoenix only to find out that his flight was cancelled. He is 25 and has never traveled alone. Frontier Airlines offered to put him on a flight leaving Monday but only offered him a hotel for 3/15 checking out on 3/16 as well as did not offer any food vouchers for the extended stay in the airport Sunday thru Monday. Now they are telling him that he needs to purchase another ticket to Detroit however, he doesn’t have the money for that ticket and neither do I as I spent what little I had left to buy the original ticket for him. This is absolutely disgraceful and crappy from this airline. It seems that this is common practice from Frontier to its passengers.

Due to a passing of my only aunt who was the only living relative on both sides of the family; I had to cancel my flight, although I had travel insurance, they still made me pay 198.00 to cancel, I was given a credit to fly with Frontier Airlines only but they wouldn’t put the purchase back on my credit card and when I tried to rebook the flight I was charged an additional 350.00 to book another flight! Also it took them an extra 2 days to find my luggage. I will try my hardest not to use this airline again.

I originally booked a one way ticket from Indianapolis to LAX at a cost of 89.98. Great deal even with a midnight arrival time and excessively long layover time. Even with that I was pleased with it. I later found unauthorized billing and charges to my credit card for baggage fee handling, carryon fee, checked baggage fee, additional charges and my original ticket price increased by 45.00 more. While this interaction was done thru a third-party vendor CheapOair, they are advising this is the airlines policy and all changes, adjustments, refunds are done only thru the airlines office.

I had an absolutely terrible experience with Frontier Airlines and will never fly with them again. I paid $65 each way for a carry-on bag, which was accepted without issue when departing from Orlando. The round trip flight was only 127.00. However, on my return flight from Raleigh, two extremely rude customer service agents insisted that I pay an additional $99, refusing to acknowledge the $65 I had already paid. Their lack of professionalism and customer service was shocking. They made me feel as if I had done something wrong, despite following their own policy. When I asked to speak with a manager, I was told by Leticia that if I didn’t pay the fee, I would be left behind and forced to book another flight.

AVOID FRONTIER AIRLINES! This is the worst airline ever, with terrible customer service. While the tickets are cheap, they scam you with baggage fees, charging a higher price at the gate after "forgetting" to do so at check-in. The boarding gate staff was rude and arrogant. Save yourself the frustration and fly with a better airline!

Terrible experience. Never flew with them. Went to give him a try literally the day after I made my reservations three months early they changed my time which would’ve made me late, tried to change the time to earlier, which there was no other flights. Called the airlines which I had to leave a message for them to call me back in 24 hours which they didn’t. Talked with them through a text message which I had to wait for them to respond each time forever for them just to give me a credit which will never be used because my Mother is 85 and this is her last flight to get to her son 60th birthday party so losing $700 because they won’t refund me. Do not use this Airlines.

Frontier Airlines has the worst employees I have ever come across in an airport. They treat passengers where’s who actually pay their salaries with such disrespect. They act as if they are not in their work environment by cursing being loud and rowdy where it’s supposed to be a professional atmosphere. They get annoyed when a passenger approaches them and make the check in process difficult purposely. Never use this airline and even less the Denver location it’s the worst I have ever experienced

Don't fly Frontier.. They sell you a cheap ticket but charge you $102 for a 19.2 pound bag... I feel like have been scammed... They also will charge you $30 for a carry on bag.. I never seen such greed.

Please save yourself a lot of misery and do not book a flight with Frontier. No counter help. Computers went down and could not get flight confirmation at the airport. Checked in the day before flight. Took all my money. No refunds. Even though I didn't use the ticket at all. Would not even work with or refund the return flight a week later. They are not worth even trying.

I had a direct flight scheduled from Houston to Ohare. They delayed the flight 6 times and then ended up canceling it. I had to leave to rebook and come back through TSA a second time. The rebooked flight included a 5-hour layover in a completely different state I was originally not supposed to have to fly to. The 5-hour layover turned into more than 7 hours. What should have been a simple direct flight turned into an 18-hour nightmare. I'm currently fighting customer service for a partial refund. They sent me vouchers for Frontier flights. I do not plan on ever flying Frontier again.

I booked Frontier Airlines F9 3998 from Grand Rapids, MI to my home base airport in Tampa, Florida on Sunday 2/23/25. I am disabled and have a wheelchair bring me through the airport to the door of the plane so I was the second person to board. I saw on my ticket I'd been seated in a middle chair (I’m too poor to pay for a seat and my Michigan friends had bought my ticket and I hadn’t wanted to add money to ticket).

As military veteran I was shocked in the manner the customer service agent at gate F4 wouldn’t answer my questions on rather the website offered a military discount! His shortness was beyond unprofessional and disrespect- and as a military veteran with a pretty huge network I’ll be sure to suggest another airliner to my family friends and colleagues! It’s was a simple question and his inability to be honest and open considering my flight was the first one for that day was astounding! Again you get what you pay for stay away vets!!!!

Got to the gate only to be told that our flight was delayed because of flight crew regulations -Delayed for over 7 hours. Also told that none of their other Orlando flights are flying for the same reasons. They also refuse to answer any questions or help us get on a different flight to a different city. We have planned this vacation for over two years and it has taken me this long to save for it - Only to have it ruined and to be treated with absolutely no respect. I will never fly Frontier again. Thank you for ruining our Disney vacation. If I could give you zero stars I would. But then again you really don't care because you are taking private jets and such. Thank you again for ruining my family's vacation because you cannot manage your company.

The worst ever. Please explain to me how the hell your WHOLE flight crew is late?? THE WHOLE CREW??!! FRONTIER IS THE HOOD AIR SERVICE. SAVING THE MONEY ISN'T WORTH IT!! IT GETS WORSE EVERY TRIP!! Now everyone is angry and upset but the Airline doesn't give a damn because they already have our money!! Make it make sense!!!!

Although Frontier has a well deserved "terrible" reputation, we recently had to travel on this airline. What a terrible experience from expensive add-on options to $3 water on board. The add-on options are standard with no fees on most other airlines. So at the end, flying Frontier is not only a terrible experience, it often can end up being more expensive than other airlines. I will try to NEVER AGAIN, waste money traveling with Frontier. A passenger on plane has a funny observation: He said at least Frontier is honest because by posting animal pictures on the wings of their planes, they are announcing that inside their planes, the laws of the jungle govern.

Rude flight attendant, delayed for fuel even though we were the first flight. Left exit rows empty even though plane was empty and large passengers were seated in rows of 3. Poor common sense and poor sense of judgment.

The worst airlines, they made me pay $170 for a carry on bag before departure, and they also delayed my flight first, and then it turned out that the flight departed on time, which is why I didn’t end up in Palm Springs on time, but only the next day, and I had to fly from San Francisco to Denver, look for a hotel there, and the next morning fly to Palm Springs, and I’m alone with a child! These are the worst airlines. Also I don’t have seats together with my daughter. They just change me in last moments.

Bad experience all around. I paid $380 for a round-trip for two from Detroit, MI, to Pasadena. Turns out the charged me $200 for carryon. 5 hour layover in Denver, CO, and we had to pay again for the carryon. "Only" $150 though as I paid while waiting in Denver. Now I'm at $730 for the trip. Uncomfortable seats that didn't recline, and they charged for all refreshments. Dysfunctional app that wouldn't let me check in without purchasing a seat upgrade. Frontier Airlines, NEVER AGAIN.

Terrible experience today. My original flight was delayed, I rebooked to another airport, then that flight was delayed, then we boarded only to have to get off and wait for a 12:30 am flight or a 6am flight. Then as I am boarding the 12:30 flight, they want to charge me $100 for the bag I paid for when I bought the ticket. Finally supervisor arrives and says I did indeed pay for the bag. The airline delayed my flight 3 times (all non weather related). I will not be booking with Frontier again. Not worth the savings.

I recently flew with Frontier Airlines, and my experience was far from pleasant. I was shocked to discover their hidden bag fees. It ended up costing me $208 just to bring two carry-on bags! On top of that, I found out that getting assistance from a customer service representative at the airport also comes with a fee. To make matters worse, if you want to switch your seat to sit next to your traveling companion, that also costs extra. It felt like every little service came with a price tag, which made the whole experience frustrating and not worth the savings I thought I was getting by choosing a low-cost airline. I won’t be flying with Frontier again!

The worst airlines, their flights are always delayed and you are never on time. Staff is always rude, we will never travel again with Frontier. My family told me not to do it and I didn’t listen but trust and believe I will pay a little extra to get to my destination on time. Ridiculous of an airline. No communication from the agents at the desk who are also useless with their badass attitude. Y'all don’t like your job find another one that fits your attiTUDE!!!!

We booked our flights online. We added carry on bags. We later found out that it was for only our departure flight not our return flight. Strike one… At our check in I forgot water in my bottle. Had to dump it out, no problem. My fault. But I followed directions and we to the pre check line, the attendant was verbally rude and telling I shouldn’t be in this line, I explained that I was told to go in the line since I was already checked. I asked if he wanted me to go back to the other line. Rude- Strike two… We finally got to our gate. We realized they stole one of our new Stanley cups. Strike Three…This cheap airline ticket… became just as expensive as any other like with all of the extra charges and very rude people… Pass the word on your horrible experience… Don’t be fooled by the cheap price…. As a good deal… you will regret it.

Two Months in a row I have Flown Frontier and Two consecutive Flights I purchased Exit Row Seats and Frontier Changed Planes and gave my PAID for Exit Row seats to others for FREE because my Seat Numbers were NO Longer Exit Row seats. Of Course I Complained as did everyone else- the Flight Attendants even admitted they are Exhausted with this Happening. They Admitted this Cheap Airline won't upgrade their reservation systems to change your seats when this happened. They DID give me a Refund for the seats, but you cannot Speak to ANYONE if it is one day after your flight. I Demanded a Travel Voucher in my email response - Crickets. Their Customer Service Sucks.

I would give a zero stars if it was available. It’s cheap in every way. No room to breathe, SUPER low class employees who don’t care about your opinion of their absolute RUDENESS. WAY overcharging for bags last minute that you HAVE TO PAY in order to get home. We travel with big groups (130 people). They made thousands off our group after charging extra bag fees. Will NEVER fly them again.

Terrible service, they pick and choose who they want to make measure their bags. Two of the employees were arguing because 1 employee told a customer he could fly with two bags and not pay and the other told him he couldn’t. They were rapping and dancing while we were all waiting for our delayed flight.

I was scheduled to fly to Philadelphia from Dallas at 11:35 this morning. Arrived at the airport at 8. Dropped off rental car. Then went to ticket counter. They don't even have boarding pass print kiosk. You must go to customer service counter. When I showed my ID to the counter person she said said my flight was delayed until 6 due to a late arriving aircraft. 15 minutes later my phone got a text message telling flight was delayed. Just now received an email telling me same thing. Horrible communication.

Today I flew for the first time with Frontier but it will be also the last time. We boarded in Chicago with layover in Las Vegas. We paid for our carry on. In Chicago everything was fine, but not in Las Vegas where Daniela from Frontier charged us another $25 for our carry on over what we paid initially. It's not worth to fly with them. In the end you will pay more and you have to put up with really rude personnel.

The absolute worst Airlines and that's saying a lot when you've flown JetBlue, but Frontier is worse than Soul Plane. And they even kicked Khabib off of a flight. Save your money and spend it more wisely, stay away from this trash airlines.

The customer service in Punta Cana Dominican Republic was the worse experience: they scream people’s names to help with the check in when you can’t do the check in your phone. If they don’t call your name you have to wait for a non helpful lady who went to the restroom leaving us at the counter and took 40 minutes to come back when the flight was closed! They do whatever they want and the only thing they told you is to call customer service. we couldn’t fly that day (01-05-25) and when we called customer service the next flight was for 01-07-25 and it was 22 hours flight..of course we had to go to another airline and buy tickets

This airline should not be in business or they need to really invest in changing their public image. We flew home on this airline after funeral services for our very close family member. The flight crew was great. The gate personnel at gate E3 on 1/7/2025 at night are the worst. I had bags in both hands as my wife was carrying the baby. The baby stroller had to be retrieved from the ramp. I walked out to the waiting area of the gate just to drop bags and then get the stroller. There were two people working for Frontier and both verbally yelled and said I could not go get the stroller. There was an exchange of words about getting the stroller and about being on hold for a hour on the plane after landing because the gate was not available to get off the plane. So now they wanted us to wait again for an unspecified amount of time to get the stroller. No offer to assist with getting it. I went back down the ramp for the stroller.

DO NOT EVER FLY FRONTIER!!! Worst service from beginning to end, nothing but a scam. Paid $406 for 2 carry ons (originally paid $208 for the carryons under the impression that would be roundtrip, on the return flight was told to pay an additional $198 because the $208 was NOT for round trip) after already paying $700+ for the 2 flights. How is this legal? They literally hire bottom of the barrel staff, none of the people I’ve seen working for frontier look decent or sensible literally, have horrible attitudes & zero willingness to assist anyone. I will never fly frontier again, I fly frequently & thought I’d try to save a coin this once but no, never again & anyone looking to fly please don’t fly with them, this is my first & absolute last flight with this airline.

I would never recommend this airline. I was on a flight from SFO to Las Vegas and a gentlemen was kicked off the flight for speaking Russian. Apparently, the attendant felt uncomfortable with this and kicked him off. Turns out he was a UFC fighter as well. I'll never fly or recommend this airline again.

Beware when buying checked bags with Frontier. I purchased what I thought was round trip for my checked bag, however, it ended up only being one way. They charged $300 round trip to fly ONE bag that weighed between 40-50 pounds! Be cautious when purchasing luggage through the app, very misleading. Will never fly Frontier again.

My son recently flew with Frontier with his big sister to go see their dad in Colorado. I myself did not fly, but our Britax stroller was checked at the gate and was not returned to us on the returning flight at IAH, Bush airport in Houston, TX. This is infuriating because not only did it get loaded on the plane from Denver, but they have yet to find it. It's hard for me to understand that it hasn't been found being that it can only be in one of two places. The gate they departed from, or the gate they arrived to in Houston.

I am writing this with utmost dissatisfaction with Frontier Airlines. I had a flight from Chicago to Baltimore on 1/6/25 and it was canceled due to bad weather (understandable as it's out of their hands). I was given an option to chose another flight and I took a flight from Chicago to Baltimore with a stopover in Orlando. My flight from Chicago to Orlando got delayed by close to 3 hours and I missed my connecting flight from Orlando to Baltimore. I approached Frontier helpdesk at the airport to rebook another flight and I was told that there are no flights available for 2 days. I was also told that I can request for a refund if I don't want to rebook and I would be given a full refund(I expected half of what I paid for the round trip). I paid $356.92 for the round trip and I was refunded $34.78.

I arrived at the gate on time but the agents had closed the gate early and would not let me on the plane. I could see the plane right outside the window and begged the agents to let me on. They refused and would not say why the plane was sitting there and why they would not let me board. As long as the plane was still there I kept trying to persuade them because my 98 year old mom was dying and I had to get to her in time. It was an unreal situation at the gate.

Booked a flight in june 2024 for our anniversary to Phoenix from philly. On the return our flight got canceled. When I contacted the airline they booked us a return flight home. Problem is they charged my card double the cost. When I tried to contact them they have this 24 hour rule and after that expires you can't get anyone. Please pick another airline because in the long run you will save time and money.

Website offers misleading information on bag charges. Was checking in and the charge per bag was $40 but the total indicated that I was being charged $74. Customer Service won't honor the $40 price because I didn't think to screenshot the page on my phone - Screenshot the baggage pages to protect yourself 0.

I recently flew with Frontier Airlines on a trip from Philadelphia to Chicago (Nov 2-3) and had a disappointing experience. Although I initially chose Frontier for its cost-effective pricing, I encountered several issues: Unexpected Carry-on Fees: I was charged $485.99 for carry-on bags, even though I was told they were included during booking. Confusing Seat Charges: I paid $303.84 for emergency exit row seats, but the correct charge for our group should have been $232.

Reading this review will show about a dozen horror stories all in one experience. Frontier is the worst, and every other review shows it as well. We are back in the waiting area after 4 hours of no information, rude staff, sketchy circumstances, illegal threats by the staff, plane issues, and about 12 delay notifications... and now we are back to square one waiting for information.

Paid for carry-on bags with the Economy Bundle and was told at the gate it only applied to some flights but not this one. Had to pay additional $198 for 2 carry-on bags. What choice did I have since we were going to visit family for Christmas, and I had booked a nonrefundable fare? Turns out the attendant lied, and after I contacted customer service who confirmed I did pay for the bags they credited me the $198 and also corrected the return flight ticket as I had paid for the Economy Bundle as well. Worst experience ever!

Thus airline is a joke. We waited 3 hours to check in for a flight in Boston. We were sold a ticket to Santo Domingo connecting in Orlando. We purchased a pet ticket for our dog to fly in the cabin. We'll when we went to board our connecting flight they told us they don't allow dogs even though it's paid for and on my boarding pass. Now we are stuck in Orlando looking for another airline. They refused a refund because it's posted on their website. We have lost a day of our vacation and they could care less. Manager was rude and customer service useless. This airline is really bad.

Philly Frontier associates stopped us in line and made us pay $100 for a personal item without sizing it. They were incredibly rude and told us they are incentivized for finding people in line to charge. We sized it ourselves when we landed in Tampa and it was the appropriate size. The Tampa Frontier associates said they couldn’t help us since the incident happened in Philly. They gave us a card to see if we can get a refund and the website didn’t allow us to submit a ticket for this issue. They have excelled in causing strategic confusion to steal our money and keep it. We will NEVER fly Frontier again.

We were left STRANDED by Frontier Airline by the agents closing their terminals and telling us there was supervisor getting us Hotel vouchers - when in fact no one was there. We ended up getting a hotel at our own expense and booking a flight home on another airline. I will never fly frontier again.

Fraudulent. DO NOT FLY FRONTIER. Trust this and the 19,850 TERRIBLE REVIEWS. The "customer relations manager", Christopher, is as competent and efficient as the Frontier company, so I don't feel shocked that's who the company has as a representative but my goodness Christopher shouldn't be in customer relations, let alone being allowed to manage it. I won't even go into details, just trust that this company will not be around for much longer. They operate under a terrible business model and 100% aren't driven by ethics nor customer satisfaction.

Very unorganized airline. I had the connection flight from Colorado to Tampa and then from Tampa to Virginia and they lost my bag. Charged me twice and very rude personnel in Tampa airport. That was my first time flying with them and absolutely that would be my last flight with this airline. Please do not travel with them. It is waste of your money.

Absolutely the worst airline I have ever flown with. They nickel and dime you to death. I thought I was saving money by getting a much cheaper fair than other airlines, but that is how they suck you in. Then once you have purchased your ticket, you have to pay for your seat, assignment, a carry-on bag, and a checked bag. For your seats, you have to pay anywhere from $29-$75 for each leg of your trip both ways. You have to pay $75 for a carryon bag, and you have to pay $75 -$150 for ONE checked bag. And their app is very confusing; it says up to 40 pounds is $74, and if you want to go up to 50 pounds it's an extra dollar at $75. So I paid the $75 just to be safe, but it turns out they charged me an ADDITIONAL $75 in addition to the $75 each we already paid.

Worst customer service at PDX Oregon airport today at 30 DEC 2024. Flight departure time 4:54 pm. We were at line 3:35 pm to land luggage - later we were asked to go to print luggage tag ourselves. It was 3:50 pm. But when we went back we were told it is late by 2 mins. Cannot take our luggage. It is terrible experience and forced to split family and I was forced to take other flight. The manager at PDX Frontier checkin luggage area is very rude. They denied refund. Tried contacting customer service no help. Never take Frontier Airlines.

Everything was worse than you can imagine. So many delays and it was almost a 10 hr delay for a 4 hr flight. My entire night was ruined. The compensation was terrible as they only gave 5 dollars. I can't even buy water with that much in an airport!

I and my family recently traveled with Frontier Airlines from San Juan, Puerto Rico (SJU) to Baltimore, MD (BWI), on December 26, 2024. We had purchased the tickets on November 18, 2024 for $415.92 through Priceline.com. I had checked-in on December 25, 2024, for our 6:00 am flight including our checked-in luggage; late in the night on December 25 we have received a text message that the flight would be delayed by an hour with take-off time at 7:00 am. On December 26, 2024 we had reached the airport at 5:30 am and had gotten our luggage inspected for USDA and were in the queue to drop off the checked-in luggage at 5:40 am, there were very few agents at the counter to check-in the passengers or the luggage.

Frontier Airlines is one of the worst in the world. I regretted flying frontier and I will never fly with them again. I flew from ATL to LAX just 5 hours flight and everything about my journey was horrible, first of all I was forced to download the frontier mobile app to print boarding pass and to pay for bag. This took over 45 minutes due to system down. Even the staff saying their system be acting up sometimes which is understood after going through all this it's unfortunate the supervisor told me the gate will be close in 30 minute and I won't be able to make it through the TSA and my flight will be cancel. I have to rebook and pay for another ticket which I did but thanks to my ZURICH travel insurance, the baggage charges was outrageous. Trying to charge me $154 for just 38LB luggage but I declined it and another $69 for 15LB bag so ridiculous, the staff at the ATL airport are unprofessional

If I could give zero stars I would. My booked flight in September was cancelled. Rather than requesting a refund I booked a new flight but to a different airport. A few days later that flight was cancelled as well. Frontier would not give a refund. First they said because I used the airline credit for another flight. Once I showed that that flight too was cancelled they said it was because the back gave a chargeback. When I provided the letter from the bank showing they reapplied the charge and told me I had to deal directly with Frontier, I am getting no responses. I contacted the BBB and they have now closed the case because Frontier is no longer responding. I will never fly Frontier again. They are Thieves.

Currently in the Hartsfield International Airport (ATL). Frontier is the absolute worst airline service to fly with. My 7:25AM flight to MCO has been delayed 3 times (greater than 4 hours). I was told to stand in two very long lines only to be directed somewhere else. I’ve asked to speak with a supervisor and in mid conversation a supervisor above her said let security handle that. Supervisors (male) Lenoy and (female) Demetrie were very unprofessional and rude! I watched Lenoy yell at several customers and the company was clearly at fault for the un organization! DO NOT WASTE YOUR TIME FLYING WITH SUCH A PATHETIC, INCONSIDERATE BUSINESS!

I had the worst experience with Frontier Airlines, and I cannot recommend avoiding them enough. I purchased a ticket for nearly $500 and paid 74 dollars for a carry on bag, for a Christmas Eve flight, expecting at least a decent level of service, but what I received was a complete nightmare. Despite standing in line while everyone else boarded, my seat wasn’t assigned until the very last moment. The flight was delayed, and the plane itself was filthy—absolutely unacceptable for any airline, let alone during the holiday season when people are traveling to see loved ones.

If I could give zero stars I would. One star is is wayyy tooo much for this disgrace of an airline. This is my 3rd time having a delay or flight change with Frontier. This is unacceptable. Thanks to them I spent my Christmas In the airport all day and night. This has to be illegal.

I've flew on Frontier from 3 different Airports to 2 different airports in NY. I recently had shoulder replacement surgery. I was in a Shoulder Brace. I asked to flight attendants if we could move to the exit seats behind us as it was very tight in our row, they were rude and said "You have to pay $75" but they let another couple move and said it was weight distribution. I said, "They're young." I'm 62, my wife is 54, put them in our seats and switch us, that's just bull. I will never fly Frontier again and my wife is canceling our Frontier Credit card. Horrible Experience.

I will never ever fly Frontier airlines again. They "falsely" say "discounted airline" but then overcharge for everything. You pay high dollar for your checked bag and are only allowed 40 pounds. Mine was 3 pounds over and I was charged $100 more. I had to wait in the check in line for almost an hour because there were only 2 employees working and one of them was on and off her cell phone and not helping people.

Horrible airlines. I am disabled and became very sick while waiting to board. I ended up being loaded in an ambulance from the gate. My children went home with my oldest son while I went to a local ER and ICU. My husband was told that our flights would be adjusted and to just contact the airline. They originally agreed and even said there was confirmation in my file that I had been rushed to the ER from the airport. That I could call back when I was released and they would adjust the departure of our flights.

I was over an hour early. A ** man at the counter told me I was 12 minutes late to check in. I still had over an hour till they boarded. I am **. I felt this was a targeted attack to keep me from getting to my destination. I decided to book a flight on united ASAP. He was rude and gave me a feeling of uneasiness. I am a young lady unaware that I was violated. My family insisted I complain after their findings. I was upset, confused, and scared. I think that was his intent. He didn't care and went to the next, didn't even explain why they would check in over an hour early but not board. It was a horrible, degrading feeling, but I went to a more reputable company. No issues have ever occurred with United Airlines.

Recently flew from Denver to Tampa, plane was 15 minutes late, the gate manager pre staged section one boarding along the wall and then sent us to stand outside waiting for wheelchair passengers to be boarded, ended up getting sick from cold, when we landed in Tampa the ground crew wasn’t prepared and we sat on the tarmac for longer than needed, after 40 minutes waiting for check luggage, decided Frontier isn’t interested in customer service.

I can’t believe how the flight attendants work with PAYING customers. Guess what? You wouldn’t have a job if it wasn’t for your customers that you treat so horribly. Your language and how you talk and act all high and mighty get off your broom and be kind and respectful. Didn’t your Momma or Dad tell you to treat others the way you want to be treated.

Worst ever hospitality from the crew despite too many changes from their end to the flight timings and also delay of so many hrs on the actual departure as well. No one stands at the reception cabins when there are delays on the flights and no one to assist when you miss the connecting flight. Also, no proper assistance when required on the flight as well.

I don't know where to start. All I can say DO NOT WASTE YOUR MONEY WITH THIS LOSER AIRLINES. They sale you a very cheap ticket, but boy, they charge YOU for using the toilet. Not to mention, their fee, which is much higher than reputable airlines. Service zero, responsibilities zero, sense of understanding zero, no communication by phone. If you lucky you chat with some bozo on chatline who is chatting with 5 other customers simultaneously. Often you have to deal with delay and cancellation. On and on, expect one chaos after another. I just have one question, how do they survive with that kind of business model and attitude? I hope no ones have to face the experience as I have. I didn't want to give them any stars, but for sake of submitting this comment I had to chose one. So pay a little more and get a peace of mind.

Frontier Airlines is a scam when it comes to charging you triple for your bag on October 18 to October 22. I told strip to Orlando from Houston. They made me pay for 2 checked bags originally online. When I reach the terminal to scan my reservation the Frontier agent told me I have to pay for my carry on bag after I told him I already paid for it twice already. She checked my ticket and told me no, I didn’t pay for it and that I I had to buy a carry on bag for $79.99. I tried repeatedly to contact Frontier after I paid for the bag twice and to solve the situation, not only did they categorically refused but they gave me the run around, these people have no scruples. Please do your due diligence and try not deal with that airline. They just lost a customer. I wouldn’t even give them 1 star review.

Discriminatory and Inadequate Handling of Disabled Passenger's Portable Oxygen Tank. On December 5, 2024, my father, a disabled passenger, and I experienced mistreatment at the hands of Frontier Airlines. Upon check-in, my father’s portable oxygen tank was approved by the agent and properly documented according to your policy. However, at the gate, agent B. ** questioned whether the tank had been cleared, despite confirmation from check-in. He stated that the approval was not properly notated in the system.

Pay a few dollars more to have an on time flight and not be harassed. The flight was delayed, then they delayed us further by having staff inspection everyone's personal item. Frontier is apparently so desperate for our dollars that they can't miss a chance to charge someone the $99 checked bag at the gate fee, even when they can't manage to keep our flight on time. They now pay employees for each checked bag they can force on a customer which doesn't encourage great customer service. The pilot had to ask passengers not to take their gate experience out on the flight crew.

Unbelievable how little your staff and employees cares about your passengers! Feels like everyone hates their jobs! Nobody smiling! Nobody says good morning! Nobody cares! Staff just stands around looking mad!! Good luck!

This has got to be the worst airline I have ever flown in my life. The extra charges to all the gate changes to delayed flight. It was the first time and the last time I will do this. If I could give it a zero star, I would.

Worse customer service in the world. There is no way to contact anyone in live even if you provide them membership account number and booking code 24 hours before departure how the say on their website. Looks like a scammer. It’s unbelievable.

Used to think Frontier was a good airline but recently every time I fly it seems like there’s always someone checking people into their gate who is rude and short with everyone. And there’s always flight delays. We had to pay for a personal item because it was too big (even though they said it was fine on a previous flight a few days before) and that was frustrating but whatever, but the lady that was at the check in-in desk at the gate was so rude about it and wouldn’t let me stand next to my little sister (who is a minor) to help pay for the bag because she didn’t have any money. She didn’t even tell us the price, she just came over and grabbed my card. She was also like this with everyone boarding and I never even saw her smile. Not once.

Most horrible experience. Searched go Alaska airlines on Google and was directed to cheap guru reservation. I booked a flight. My contact info was given to some hackers who messaged me to go to the airport 2 hours earlier then ounce I left, got a message from Frontier that it was delayed almost 3 hours. I spent almost full day at the airport for an hour flight. They don’t let you take an aisle seat even if some are available and they assign seats to you online that you don’t want. After a flight delay of several hours, they didn’t even serve a drink on the flight. The stewardess was rude…

I purchased an airline ticket from the Frontier Airlines web page for Miami to Guatemala on January 2, 2025, for business purposes. The meeting was postponed to April 7, 2025. Then, the Airline will no longer fly to that destination. The airline will charge a $99 cancelation fee, for a service that they do not operate anymore. I called FRAUD.

This airline is a rip off. Their cancelation fees or fees to change. Your flight are more expensive than the flight itself. $99 to cancel or change your flight. Most of their flights are under a $100. They charge for everything. I do not recommend this airline to anyone. Unless you're flying with just a wallet. Worst airline in the United States, they are thieves.

I will never fly with Frontier again after the nightmare experience I had. First, my flight was canceled due to mechanical issues, and the next available flight wasn’t until the following day. Sure, they rebooked me, but they acted like I was lucky this was happening without any additional charges, which felt completely tone-deaf given the circumstances. Then, they sent everyone to the check-in gate to reschedule their travel arrangements, but there was only one person handling a packed crowd of frustrated passengers. It was chaos. As if that wasn't bad enough, they handed out a $10 food voucher per person for an ENTIRE day. That’s it—$10 to cover meals for a whole 24 hours.

I flew Frontier often following covid, monthly actually, for 2 years. Since 2023, their service has been awful and policies are outrageous. Why only provide customer service to Elite members (which cost $99 a year) or passengers flying within 24 hrs? All paying customers deserve to be able to reach someone by phone. Travel can be stressful enough without not being able to reach a live person. And the chat function is a joke! This airline needs to go out of business if they aren't going to service customers properly!

I traveled Frontier home from our trip to California. When I went to check in they didn’t have me a seat and I’m the one who booked for 6 of us. They had put one of our children alone. I did get that problem fixed. I have never flown on an airline that they charge for a carry on. I had NO idea that it was going to cost us $100 per carry on bag. That is SO OUTRAGEOUS!! I will not fly Frontier in the future. I paid more because of the luggage charge that I had no idea about than I would have with our normal Delta who we get free carryon and 1 free check in bag. This airlines is not worth the hassle that we had.

I recently traveled with Frontier Airlines and was quite disappointed with the level of service provided by the flight attendants. Unfortunately, I found their attitude to be unprofessional and dismissive, which significantly detracted from the overall travel experience. The flight attendants seemed to display an air of superiority and were not particularly attentive to passenger needs. Their demeanor came across as unfriendly and even hostile at times, which is not what one expects when flying.

Frontier customer service didn't help at all even when I purchased tickets with them, claiming that they can't do anything because the flight is operated by another airline. Why do they sell tickets if they won't be able to help? I had to cancel 4 tickets and eat the cancelation fee, horrible airline.

The customer service is rude and not helpful from the very beginning. That was a delayed flight and they told us that the flight was canceled only to find out that the flight was still going and we found this out from another passenger. Once we did get to Denver, CO we stood in line for 3 hours with a handicapped passenger. The workers didn’t inform us as to what was going on. They had time to talk to each other but not their customers. It took them 3 days to get us home on a 1 hour flight. For all the time and line and never even offer a bottle of water. This is our first and last flight on FRONTIER AIRLINE. We’ve been flying all over the world and that’s the worst we’ve ever been treated.

Worst airline on the face of the planet! They purposely understaffed bag check in creating a line that took over 2 hours only to make everyone PAY to change their flight for their own incompetency! Do yourself a favor and NEVER use this airline as they will screw you any chance they get. Best part? They charged everyone to change their flight so they made money off of the problem that THEY created! Whoever heard of getting to the airport 3hrs early to make your flight? Frontier is literally the worst customer service I've ever seen and I should know, it's my line of work.

I paid extra for my seat and carryon. And didn't get either. According to the staff, the flight was overbooked but at the office boarding few seats in the front were empty. The personnel has no customer service training. Very uncomfortable seats. Definitely not an airline that I could recommend.

A joke and always will be. The fact that they attempt to charge for a backpack is preposterous. Clerks making threats of not allowing you to fly yet provoking you with the nasty attitude and beguiling. They have hired road lizards for customer service and sheesh…are they really that money-hungry…then $99 at that! Delta and United are my normal airlines and for the head and aggravation with these nutjobs I have received; never again will I ever fly with Frontier; I am deleting the app. It is very true you get what you pay for. I will not take a chance with quality over quantity again.

The staff in Denver International were absolutely awful and rude. Will never fly this airline again. The price is not worth service. Agents at boarding were not helpful at all. Rushed you and bad attitude.

First, a week after I booked my flight they changed return flight so instead of a 3 hour flight it was 12 hours. Now I go to app to check in and they say I didn't buy return seat when I know I did. They switch prices depending on if you use website or app. So I paid now to have a seat in the VERY LAST ROW. I WILL NEVER USE THEM AGAIN.

I have booked a few flights with them in the past few years. And every single one has been canceled by Frontier or adjusted so I have to cancel and book other airlines. Which causes me to lose money because I'm booking with the another airline closer to the flight. And I have to adjust hotel and rental car plans because of the changes. I'm the idiot thinking this time would be okay, so I booked with Frontier and I just got another email from them that they adjusted my flight next flight and I am missing a connection. I can't say how much I hate Frontier.

Las Vegas airport frontier staff manager Mary Ann and 2 African American workers were so rude and threatened me kicking me out of the flight because I couldn’t get my bag in and this was my connecting flight from Europe. They suck and I will never fly with Frontier nor will I let anybody I know fly with them. I had to leave my bag at the airport…

Do NOT fly with this socal airline, absolutely NO!!!! Customer service, only computers that go round and round, They will put you and your wife purposely in different seat to make you upgrade. Trash shady company.

The physical flight service was ok. The digital service and phone customer service is awful. I had to cancel one of 3 tickets, and even with the paid upgrades in booking was unable to do so. If you think you will need to cancel or change your flight don't fly Frontier. If you have no options, good luck.

Worst Airline ever. You will be overpaying more than you know. They have no proper customer service. Only a chat that does nothing to help employees suck seats suck. If you want a flight from hell take Frontier. I will take any other Airline but frontier. Save yourself the nightmare. I will never give frontier my family's money or friend's money ever

This company is trash. They charge ridiculous fees, they do not have enough knowledge to handle even the simplest of problems, they then charge you to make up for their failures. Do not use this company.

If you can fly elsewhere. In a trip from Utah to Arizona to attend an expo for business. They lost my checked bag twice. I flew with 2 bags and both times they lost my bag. I was traveling with food and because of the delay the meals that I was bringing to the expo spoiled. I have filed a claim and it has taken over 50 days and no movement. They keep passing me around and no resolve. I will never fly with them again and recommend if you make the poor choice and do be sure to only use the carry on for bags. Their staff is rude and their airline is a joke. Negative 10⭐️

Worst airlines ever. Worst staff ever. Inefficient. They don't even know what communication is. They changed the gates at the last minute and announced 5 mins before closing time. No message. No mail communication. None whatsoever. When asked why they have communicated, nobody responded. When I was persistent for an answer, they denied entry to the flight. When asked why, they said because they can and there is nothing I can do about it. Everyone is rude. Their staff is rude and obnoxious. They won't speak to you when spoken to. They talk at you, not to you.

Here’s how you could express that in English: “They tried to charge me for the same baggage on my fourth flight, even though I had flown with it three times before without any issues. When I refused to pay, they closed the gate and wouldn’t let me board. This airline felt more like an animal transport truck than a passenger service.”

Do expect to be overcharged. Do expect unfriendly employees. Do not expect vouchers for hotel if flight is changed. Do expect the flight to be changed. Do not pay for any bundle as it is not honored. Cancelled flight and no reissued ticket. I had to buy 2 one-way tickets to get home.

I am extremely disappointed. We were lied to our face, my whole family. We booked a trip from Detroit to Denver for a family of 4. First, our flight was changed from one to two. When we landed in Dallas we were told not to go too far because we will continue to fly with the same plane to Denver but of course it did not happen. 15 min later we were notified that our 2 pm flight was cancelled and changed to flight next day at 6:00am. How disappointing it was because we only 4 days of vacation and really wanted to use these days to be together. In order not to ruin our vacation, we had to buy three tickets with American airlines to meet our daughter who flew from Toronto to Denver and was waiting for us in Aéroport. It was her reading week at university!!!

What a horrible airline! I live in Florida and Hurricane Helene closed the airport the day of my flight. They refuse to return money for the seat that I paid for. Spend your money on a credible airline.

Don't buy the wild pass. Frontier does not have anyone to talk in case you need to resolve a problem. I left messages and they said that they will returned my call and no one call me. I am trying to cancel this more than a year ago and no respond. Don't waste your money, find a different airline that provide good customer service.

The worst airlines in the history of American consumer aviation industry. Big Buyer remorse. They don’t care about customer. Never seen such a rip off company ever. I promised myself that I will never be using this company ever again.

Worst airline I have ever used and I have been flying for 40 years. Waited in line to check bags and when I was next in line 4 employees stood there looking at their screens for several mins and time lapsed so it was 1 minute past check in. They said the gate was now closed! Missed an important meeting and had to pay for additional transportation when I landed. Will absolutely never use this airline again!

What a horrible service. I was 2 hours earlier at the Austin airport. She was the only lady at the desk. Don’t want to help us to print our tickets. Thanks to the service we lost our flight. What a bad service.

This was the worst experience I've ever had. I flew out of Seattle to Nashville with a 6-hour layover in Denver. Last night, every single Frontier employee was rude and had an attitude. They changed the gate shortly after the posted boarding time. I sprinted to the gate but made it there at 5:51 am. They also didn't do a last call.

I think their CHAT line is run by bots! I couldn't cancel nor reschedule a flight. Terrible! Now, after the fact, I discover they have the most complaints! I booked via Expedia and they walked me through the process I repeatedly had done. Expedia did offer a check box that offered cancellation fee but Frontier never refunded. They had me classified as unrefundable. Expedia said, after the fact, oh, they have their own policies of refunding money. When I tried to reschedule, I still got cancelled! I called them and they only respond to their elite customers. Never again! Have fun with the money and PLEASE do not rebuttal with excuses and defenses if I'm not getting a refund. You know where to shove

Frontier will screw you over! On two separate occasions I booked flights through Frontier and then booked my rental car, hotels, parking and such for my vacations. After about a month, each time, Frontier, completely canceled my flights, with no explanation. The only option they gave me was an outgoing flight the same day I was suppose to return home, a week later. I ended up having to cancel and rebook almost everything and ended up paying twice as much because everything went up during those months. Would have been better off booking with any other airline on the front end. They are scumbags!

Frontier Airlines has had a bad rep for a long time but I still chose to fly with them to have my own personal experience first before just assuming it is what everyone says it is. Unfortunately it was a disaster getting home. I had both flights delayed, sitting at the runway waiting for over 30 minutes to take off due to “congestion”, and then after a long miserable day of traveling, we finally arrive to our destination just to sit on the runway waiting for a gate to be assigned to us. I should have been home by 10:00 pm but didn’t even leave the airport until 12/midnight. I understand things happen, stuff comes up, but it was like a ripple effect from the first flight that made everything else just fall into shambles.

NEVER fly Frontier, EVER! They were so disrespectful & disgusting!!! The WORST experience I’ve EVER had with an airline! But unfortunately, the way they treated me didn’t come close to what they did to others!!! On 10/12/2024 without any explanation, Frontier Airlines cancelled several flights, then flat out lied about their compensation! They told me they’d provide me $100 voucher towards another flight & a Hotel voucher for the night. I waited hours to speak with a ticketing agent & by the time I got to the ticket counter there were NO further flights available. In turn; NOT honoring either voucher! Along with treating me deplorably & making me feel like a the BAD-GUY!

Absolutely the worst airlines I have been in my 74 year old history… Prohibitive add on fees. Rude Ticket agents. No real gate arrival or departures. No refund policy is because you will want a refund. Deception and rude agents are programmed to add on charges. The icing on the cake… ask for coffee then they wanted 4.00 USD. NEVER USE THIS.

I live in Saint Petersburg Fl, and had a flight scheduled for the day of hurricane Milton. Rescheduled for the following week unaware that schools would still not be in session. Planned trip with my wife and son, my son could no longer go because of school, and taking his ASVAB. Called to get a credit for his flight (was going to just upgrade seats and add bags), and Frontier says "it will be a $99 cancellation fee IN EACH DIRECTION", and because that is more than the cost of the ticket, they would just wipe the ticket off instead. Glad to know Frontier cares about their customers gong through a natural disaster. I understand that this is a normal policy, but to not modify during times of emergency is absolutely ludicrous. I WILL NEVER fly frontier airlines due to this experience. I will make certain that everyone that I know should not fly frontier.

Warning! Please do yourself and others whom you care about that intend to travel using Frontier Airlines. Do Not Book! There should be a warning label like there is on cigarette packages indicating the risk of doing so, specifically financially. Frontier is literally a Joke Scam of an airline that should be investigated by the FAA for what appears to be illegal business practices bordering on criminal. From the awful frustrating experience of using the so called App (not user friendly) to check-in only to get an error message multiple times that prevent you from checking in electronically.

Terrible experience with canceled flight and I was left without much options. This airline doesn't care and could be compared to Volaris airlines. Hopefully soon they will go bankrupt and be forgotten.

I recently flew with Frontier Airlines and had a very disappointing experience at the gate. Right before boarding, the gate agent rudely insisted that we fit our backpack into the personal item bin. Our bag, which we’ve flown with on multiple occasions (even on budget airlines like Spirit), has never been an issue before. It fits perfectly under the seat, but the wire frame, which is flat and non-bendable, didn’t completely fit into the bin during their inspection.

Experience with Frontier Airlines. I had an absolutely awful experience with Frontier Airlines. First, they charged me an outrageous $100 for a bag that was only three pounds over the limit. To make matters worse, after I paid for my trip, they canceled the flight with little explanation. Instead of accommodating my party, they refused to seat us in the same section unless we paid even more money! The customer service was unhelpful and dismissive throughout the whole process. It feels like Frontier is only focused on squeezing as much money as they can out of their customers without caring about service or satisfaction. I won’t be flying with them again. This version captures your frustrations clearly while keeping the tone professional. Let me know if you’d like any adjustments!

So @flyfrontier comes with a promo for 50% off eligible for flights only on T, W and S, and through Dec 18… 85% of their destinations are excluded, and most of the included destinations have from 1 to 4 flights a month on neither of the days for which the promo applies … = no promo at all.

What a horrible experience. What was supposed to be an hour flight to Vegas from Phoenix was ridiculous. After four delays, I finally threw in the towel. There was no flight crew or any plane that I saw. And of course no one to talk to. Then the next day, I see that there was a fire on one of their planes to Vegas. The worst customer service I’ve ever experienced. My trip was canceled. I will never ever fly with Frontier. This airline is a joke.

Horrible experience. Run away and spend $10 bucks on a reputable airline. Check in was horrible, customer service horrible. Had to buy a check on bag twice even though we ordered a round-trip ticket. Never again.

While our flight experience was fine, my review is in regard to poor customer service and being charged hefty baggage fees for checking a car seat. We are first time parents flying with a 1 year old and did not realize car seats could be checked for free when we booked our tickets. Frontier pressures you to pay for bags ahead of time or you will pay much more onsite. So we paid for 1 check bag each way for the car seat ($114 total). We realized car seats can be checked for free when we were preparing for our flight the night before and explained what happened to the gate staff. She made note on our tickets and gave me a QR code to redeem a refund and on our way we went.

I am flying from Charlotte to Detroit and my departing flight was delayed 2 hours because there was no crew to run the aircraft that was sitting there for 2 hours and then when we finally departed we sat on tarmac for 30 minutes as other planes have the right away. On my return flight I had a connection in Philadelphia. Once we landed we sat on tarmac for 30 minutes waiting for a terminal and my connecting flight to Charlotte is already delayed 2 hours. There is a reason these flights are cheap. Do yourself a huge favor and spend a little more money. You'll thank me later!!!!

After showing up at the Cincinnati Airport with more than enough time to check our bag we were ignored. I feel this was done on purpose. After waiting in line for 20 minutes the next available person had us walk up and then she walked off and left us standing there. The other person would not help us until he had taken care of the other people in line that we were in front of. I feel that we were racially profiled. By the time the person checking in the bags got to us he took our baggage slip and told us we were 5 minutes too late to check our bag. He informed us that we would have to check it at the gate.

Stay far far way from Frontier Airlines, with poor customer service, an unreliable flight schedule and what appears to be either poor pilots, lack of pilots, poor staff scheduling practices or plain old poor aircraft maintenance leaves Frontier Airlines with far too many delays/cancellations. They call a flight delay that was leaving on 8pm on a Sunday that now was scheduled to leave at 6 am on Monday???? You get a refund but you’re stuck in an airport for 10 hrs, at night with everything closed. If the service is this bad you can only imagine how poorly their aircraft are maintained? Don’t know for sure but can only guess? Better to drive than fly Frontier!

This airline has the worst customer service, rudest and hostile staff I have ever seen. The staff at the gate for our flight from Seattle to Las Vegas was yelling at people not considering children such as ours were around us which overwhelmed and upset the kids. They have no manners or empathy to explain things such as carry on bag hidden fees with respect instead they yell and disrespect you. Never flying with this airline again.

I have flown Frontier many times and never had a problem, until June 10th of this year en route to Florida. As I always do, I tried to check in online the night before via the app. I kept getting an error message. I was a little anxious as I like to have things done beforehand. Tried multiple times, different browsers, and finally called customer service. "You should be fine, there have been some online issues, just check in when you get to the airport". Get to the airport, the flight was canceled, hence the error messages! No text or email to let the paying customers know?! Had to book a flight to another airport over 2 hours away.

Well, let's start with their queue and the flights desperate not to miss, follow the photo, and the worst part is when it's your turn, if you're **, get ready to be judged, they scream at you and tell you that you're going to miss the flight then you in nervous throw everything away and don't see that she will charge you even though you throw it away and end up with 40 pesos! You need to run so she says if you don't accept even thrown away they will charge you and you will pay because she will cancel your flight! It's a storm followed by prejudiced blockage and they steal you 200 dollars from a 40 weight suitcase. Basically you are deceived and now you accept.

If I could give them a ZERO I would. Worst experience in over 40yrs. They had a glitch with their site. I thought I had checked in 24hrs in advance. I arrived over an hr early for 1.5hr flight. I didn’t have a boarding pass on my phone so I asked the agent if he could print one for me and he said it would cost $25. Then he said I should have checked in online of which I responded with. I did 24 hours in advance. I am not sure why I don’t have my boarding pass on my phone and in my email. he said I could go online and check in and I did. But now we were at 60 minutes until my flight departed and a pop-up came up with check-in closed. I asked the agent if I could pay the $25 and have him print the boarding pass and he said no check-in is now closed asked what my options were and he said to buy a ticket for a much later flight. They were about seven of us that were having the same issue. A total of three agents refused to help any of us.

If I could give less stars I would. I would not recommend anyone to take this airline. Flight delayed going to destination, flight delayed 2 times to go back home and the ticket person was very rude. Also lost my luggage, my flight left on a Monday and I didn't get my luggage until Thursday. All my meds were in there and I have serious illnesses. No wonder price is so cheap but you just as well use another airline cause you will end up paying same price after they charge you for everything. You never can contact anyone on the phone. This is the worst airline ever.

Terrible flight experiences both directions. The initial flight was delayed over 3 hrs, and they refused to refund it even though there is a federal law now saying they have to. When I inquired about it they told me that the law is not yet in effect. I looked up the legislation and showed them right at the top the effective date, which was several months prior. They told me to google the law with the date they quoted me to find "news stories" about it. I just pointed at the actual law that I'd pulled up directly from the government source and they gave me ye olde shoulder shrug.

I booked 3 separate flights for my daughter. And all three times were switched within a month. One was a direct flight which was switched to a new time with a 12 hour layover. We canceled that flight but was incredibly difficult and complicated to get a refund to my original payment. One was delayed by 2 hours and when she arrived at the airport it was delayed 2 more time and then cancelled. I had to book her on another airline. Her flight home was supposed to leave at 5:30pm and was switched the day before to depart at 5:50 am! I have no idea how they can get away with this. They pretend to have normal flight times with direct routes but it’s never the case. Total scam. I would not recommend to anyone.

Nope! My experience at the layover in Den was incredibly TRASH! Like how you change gates last minute and it’s on the other side of the airport? Like Frontier send emails or some type of notification on gates being changing flights but today that didn’t happen which led me to pay for a plane ticket! Having to pay TWO extra plane tickets throughout my whole trip is sooooo ludicrous!

Awful. If you like cheap flights and to wear nothing but the clothes on your back, then it's fine. I tried to pay for a carry-on for my return flight. The mobile app didn't work but they threaten to charge you more if you don't book online. It charged me to board early but didnt process transaction for carry-on. Had to PAY EXTRA and NOT BOARD EARLY. Waste of money and time. Read online policy and it never stated they wouldn't issue a refund after flight. Employee told me to contact them after the flight but customer service said "There's nothing they can do now that the flight is over." I wouldn't recommend this airline if my life depended on it.

We arove 3 minutes before the booking said I had to be there. The supervisor closed the door on 12 of us. They admitted that the supervisor was wrong but did nothing to help us but give us a card to apply for a refund. She said they did that because they over booked the flight. That is wrong.

Flying out from Frontier Airlines in MCO. Would like express how hard I seen them guest services Katherin and Andy work hard, as I see them helping handicap guest and attend politely the guest. Was a relief during Hurricane Elena. They were putting smile on faces, let them they are notice. They working at gate 16 & 17. Flight attendants are the best. Go beyond the graceful service. Looking forward to fly with frontier again!! Aixa

I had a terrible experience with Frontier Airlines and would give 0 stars if I could. What seemed like a cheap ticket quickly turned into a nightmare of unexpected fees. First, they charge extra for *carry-on bags*, which is ridiculous! Most airlines include that in the ticket price, but with Frontier, expect to pay up. To make matters worse, my flight was *delayed with less than 10 hours' notice*, causing major disruptions to my plans. The airline showed no responsibility for this inconvenience. When I tried to reach out for assistance, their *customer service* was by far the worst I’ve ever encountered—rude, unhelpful, and dismissive. They clearly don’t care about their customers. The whole experience felt like a bait-and-switch. While they advertise low fares, by the time you factor in all the hidden fees, you end up paying *way more* than you bargained for. Overall, avoid Frontier at all costs if you value your time, money, and sanity!

I purchased tickets on Priceline to fly to Oregon on Frontier. After purchasing the tickets there was a mistake on my return flight that would get us in the next day. I would never had picked that flight. I called Priceline the next day when I realized the mistake. They said I needed to call Frontier. I tried calling Frontier but there is no way to talk to a live person. Now I either need to pay another 500 to change flight or lose 285 by canceling flight. So wrong.

SCAM AIRLINE! Frontier is charging the highest final price for the worst overall experience. They made every aspect of travel as uncomfortable as it could possibly be, for an outrageous fee. Frontier is guaranteed to arrive late and bring regret.

Today I took a connecting flight from Minneapolis. I paid an extra $75 for my check-in baggage even though it was very little lb. Only for 5lb. I waited in Denver for 7 hours and I didn't pay extra for the staff bag, then the employees in Denver were quite rude about my forced payment in a very rude way. I told them I was here in the same way, even though I explained it. In addition, Frontier employees in Minneapolis confirmed that this was a personal bag. The employees here forced me to pay roughly. They also discriminated, I paid an extra 100 dollars for my laptop bag. When the plane ticket was only $50, I suddenly paid over $350. This is officially a scam. Harmony between teammates is zero. Customer service is terrible. Extremely rude people. Especially the person named Anthony at Denver Airport is very rude. He made fun of me and bullied especially about my payment. You should not never ever try this Airline.

Trustfares.com sales me your ticket $97. This morning then instead of E -Ticket, I get email to call to confirm??? Call get put on hold and says Frontier turned your Ticket into standby and I don't know why he states. Then comes back and says you are full NO standby for now, BUT he has a discounted rate for a ticket on same flight $227 not $97? What kind of legal SCAM is this? "If you go to Frontier it will be $300+ Maam so I suggest you confirm the $227." He pushed, begged and BULLYING me over 15 min and I said NO. I prayed for him and said Can l original $97 flight tomorrow to MO. He said "I can't, I haven't charged you." Then he again sends an email pressing me confirm the $227 not $97, I just closed the email. W H A T a scam you associate your company with, The Frontier chat person says there is no ticket under my name. I have to warn card company about this company to NOT pay out if He tries to pull one over. Sad, very wrong. #deceitful Why you break with scam people, legal scammers. NOW I have no flight to MO for now.

WORSE AIRLINE FOR CUSTOMER SERVICE!!! I have tried for 5+ days to make changes to my flight. I can’t speak to anyone. This airline only cares about MONEY. You can’t speak to a customer service agent or anyone else by phone to get help.

I was originally going to fly out of Colorado Springs. My father had just passed away one day prior. I decided to take a cheaper flight back home from Denver, Colorado. My ticket was for a one-way back to Nashville, Tennessee, and the total cost was $143.00. Then when I got up to the ticket counter I had to pay for my one suitcase luggage bag check and the cost went up to $ 212.00. Still a good deal. I then proceeded to my gate to take off. I had a backpack. You can see it in the photo. My flight was boarding. As I went pasted the gate lady checked my bag size. I told the lady my father had passed one day prior and I had his possessions in the bag and, I didn't want to let go of them. I told her it was a Chicago Bears football in the original box, but she would not let me board until I went over to the check-in counter.

I will never fly Frontier Airlines again - my first and last experience was horrible and after reading the other reviews and comments I can echo most of the same complaints. First of all I bought a return flight from Portland to SLC- was not asked to pay for carry on. We got to airport, went to board and were asked to leave the line as we had 1 carry on and we had to pay $99 before we could board. After that embarrassing incident, they then told my husband to put his backpack in the container - it was tight and they asked for another $99 - we quickly removed a pair of shoes from his backpack, put it in my carry on and finally boarded a half full plan, tons of overhead space and flight was delayed for an hour and 23 minutes. Worst customer service I have ever experienced, and we are seniors we have traveled a lot.

I went to the terminal 1hr and 15min before my flight to check in. The agent told me I have to download the app to check in. As I’m doing that, they say I have to pay for a same day flight because now I’m too late for my flight that is an hour away. Needless to say I DID NOT pay $156 for a one way flight from Las Vegas to Ontario, CA. I have a work computer and a small duffle bag, they said I would have to check for an additional $56!! Frontier is a racket!! NEVER will I EVER even consider flying with them again. Bad customer service, and bad policy!

I lately tried to contact Frontier Airlines using their customer support variety however encountered lengthy wait instances that proved quite irritating. After numerous attempts without a resolution, I decided to reach out to a different Frontier Airlines contact range at 1-855-550-0687. To my remedy, I became linked immediately to a customer support representative with none wait time.

DO NOT BOOK IT! IT'S CHEAPER FOR A REASON!! They do not help you out when they push your flight back 2+ hours (not due to weather) and make you miss your connecting Frontier flight that was booked together by them and was not willing to help other than, "Here is your money in 5 to 7 days..." Not even giving you your money then to pay for a new flight. I ended up paying $300 MORE to get to a airport 3 hours from where I need to be and then has to pay to get a ride 3 hours away. YOU GET WHAT YOU PAY FOR I GUESS.

Where do I start.. If you pay for an exit row seat you aren’t guaranteed and an exit row seat and there isn’t a cash refund given when they can’t get you a paid for exit row seat. They will only chat unless you have already made or paid for Elite status-worst customer service because it’s non-existent! Days of taking care of the customer doesn’t stop with the non-customer service peeps, the flight attendants don’t attend or care for the passengers, they’ve turned into power starved Frontier employees.

Okay on July 7th I booked a flight with Frontier Airlines. It was a round trip flight due to having to go to Atlanta to a jury trial. Unfortunately the jury trial was postponed until December. Frontier said they would refund the 349.00 as credit towards my flight in December but this is not true after about 25 times email correspondence with frontier I ended up where I started multiple times. Basically frontier is going to keep my $349 on a flight that I never flew on and as far as the credit they promised I never received it. Unfortunately I'll have to find another airline to make my trip in December because their current frontier customer service it's nothing but a automated service. I have never in my life had this kind of problems trying to book a flight and I will never have this kind of problem again because I will never recommend or use frontier airlines ever again.

So I booked a round-trip nonstop flight, three months in advance. Great! Received text/email notifications the next month that the outbound flight was canceled. I opted to keep the return flight. Three weeks later I get text/email notifications saying "sorry you will miss your connection". Nonstop flights don't even HAVE connections! Turned out that three days earlier they had changed my direct flight to a connecting flight with a departure time that was 8 hours earlier. And did not notify me. (Yes, I checked spam emails and blocked texts.) That is just... uncomfortably unprofessional and incompetent of them. So, despite the cute animals painted on the planes and the budget prices, I will not consider them for future travel.

I flew for the first time with Frontier on August 29 2024. Late plane arrival, late boarding, late departure. I was charged for a so called “free” carry on. I was pulled aside and told my regulation carry on bag was too big. It was exactly like many others I saw board the plane. I’m a senior and the flight was already late. I was told if I don’t pay I’ll have to take another flight??? I did not see them check any of the bags and large bundles boarding the plane. Other passengers tried to console me and couldn’t believe I was charged. And to top everything the flight was half empty and so were half of the overhead bins. After mentioning to friends and family I was told that Frontier was already on their list to not use due to other unpleasant experiences with them. The agents were rude and did not bother to issue a receipt even after I paid. I had to go back and ask for it. I was told it was 99.00 charged but the receipt said 168 after I finally looked at it.

Please be careful with this airline and try to avoid buying tickets with Frontier as much as possible. I bought a ticket from San Juan Puerto Rico to Miami (round trip) through their website and they charged me the money but I never received the confirmation and the locator of my reservation, so I had to buy another ticket with the same airline, with exactly the same route and at the same time, receiving immediate confirmation of my second booking with the record locator. I called the airline dozens of times to ask for a refund for the first ticket that they charged me and that they never gave me and several months have passed without them giving me a response about the refund of my money ($359,00).

The most dismissive and disrespectful service I have ever encountered. Rescheduled my flight without ANY NOTIFICATION. Then lied and told me I was not at gate 2 hours before flight was SCHEDULED to leave! Some miserable shrew, that was given the title of supervisor said the gate doors had just closed (a blatant lie as the airline left over 10 people at Midway Airport)! I asked that employee to check how much would they charge me for a new flight and this THING told me, "I don't do that," and walked away! I had to find out from a concessions worker where to go to inquire about Frontiers' business practices. He added, 'Ya, they rip everybody off!'

My family of 6 adults, 2 toddlers and 2 infants were headed to Portland from SLC. I received a text and email the flight was delayed midmor morning the day of departure, I confirmed this with customer service. We arrived at the airport 3 hours before the new departure time and the agent told me we were late and could not check in our luggage. He refused to help me, get someone else to help me, look up the time on the computer or look at my texts or screen shots of the conversation with customer service. He told me to get to my gate, when I asked how I would get the large luggage through he said I would have to take it up with tsa. He told me when I walked back up to him that he had called the gate agent and they were waiting for us.

Don’t book Frontier. Really bad customer service services and no self check in - They closed front desk one hour before departure time so if you accidentally didn’t check in the night before you are stuck because there is no self check in machine and also no front desk to help you and the ticket is always non refundable - Their carry on charged you $100 more at the gate if it is not fitting into the little box that called carry on size. STAY AWAY!!!! Don’t even open credit card with them because ALL MILES CREDIT REWARD EXPIRES LESS THAN 12 months after gaining.

This was a bad experience from start to finish. I fly a lot and use apps, but I couldn't download app or check in online and they couldn't help me but charged 50 for my daughter and I to check us in on top of the $158 for a carry-on and one checked bag not over wait. They were very difficult to understand as well. Then they gave my teenage daughter in zone one and me in four and made her carry my heavy suitcase. I explained the situation and they wouldn't help.

This airline should be not working..they charge me for the backpack plus they charge me for my luggage..the lady working on the check in was so bad she gave me a bad experience.. I'm not going to reserve any more travel with this airline..please get another airline..this one sucks.

Recently had a cancelled flight and was given $100 voucher to use for future Travel. When We tried to apply the voucher it only had $1.75, when Tried to reach to airline, only serve members, had to chat online. On Chat informed that Voucher covers only base Fare, Which was ($40 on WebSite) but rep says base fare is $1.75 that the voucher will cover on that flight being booked, Who is flying for $1.75 nowadays? Scam. SCAM. SCAM .. Consumer BEWARE.

I did the upgrade for my girlfriend and I to sit on exit row seats. During the onboarding process at the gate, I was asked if I was able to help during an emergency, I said “yes”. My girlfriend was then asked the same question and she also said “yes” but she has a **-speaking accent. The supervisor gate agent (a woman who was not friendly at all and extremely confrontational to us for no reason) then began to behave very rudely and discriminatory to my girlfriend because the agent didn’t like the accent when my girlfriend said yes.

I added a bag on a round trip flight for $120. When checking in for return flight, we noticed the bag was not added, which was four days later. Tried to reach customer service automated system was not working properly so today I called to get a refund and they refused and asked why did I wait so late to ask for a refund in an accusatory tone And that I would have to speak with the originating airport Because they couldn’t give a refund over the phone.

Customer service the worst ever. Communication let’s just say they have absolutely none! And Honestly they can let the airline go. By the time you pay for everything single thing. You would be better off taking Southwest. Cheap it’s always good.

Paid online for carryon then got charged again at the gate. Reps had an attitude and not one smile or offer of help. Terrible!! Will never fly with Frontier again nor recommend anyone. They offer low flights so they can gauge on carryon and personal items.

I cannot recommend flying with this airline. I flew from SAFO to LAX. Had a very small carry-on only. It is true, that I have a long double last name and it took me and the check-in assistant a long time to find out how I had to add my name to the app in order to get the boarding pass. There was no printing machine. If the assistant would have had to print the bp it would have cost me $25. The assistant assured me that I just had to skip through all the questions on the app to get my boarding pass. Then there was a 1.15 hours flight delay. When I finally wanted to board the flight, the flight attended asked me to pay a $99 carry-on fee!!! When we arrived at LAX with 1.5 hours delay we had to walk through the terminal where a long line was waiting for busses to bring us to the main terminal where we had to take a shuttle to the Uber/Lyft. It was an ordeal!

I have flown for 48 years. I've been on nearly every airline in America. I've flown Frontier Airlines 6 times. I didn't want to write a report based upon one bad experience. So I made it a project to see if Frontier is as truly horrible an airline as I believe them to be. Yes... Frontier Airlines is without a doubt the very worst airline I've ever flown by a very large margin. In fact. The 5th time flying Frontier, not only was just everything completely awful, I actually feared for my very safety. In fact, I believe if Frontier continues to operate the way they are, I believe we will be seeing a catastrophe in the near future. I believe if the FAA doesn't look into Frontier and do something soon. Lives will be lost. I highly recommend you pay $100 more dollars and fly anyone other than Frontier. Your life very well may depend upon it.

Got to terminal 45 mins before flight to Las Vegas. App didn't work to add luggage. Finally told us we could get a ready card using the cash we had. Went to the machine and exchanged the cash for card. Returned to check in. Boarding was closed.