Frontier Airlines Reviews

Frontier is one of worst airlines ever exist in American history. These flights are never on time and the staff doesn’t even cooperate or reschedule the flights, the worst airlines. I would never fly in this airlines again in my lifetime.

Frontier delayed my flight 8 times going to Vegas before they cancelled it to the next day. They took my information for hotel vouchers but no emails received to let me know if I am qualified or not. Stuck in the airport for the whole night. No apologies received from the agent.

Dear Frontier Communications, I’m writing to express my absolute disgust with the appalling level of customer service your company provides. I have dealt with incompetence before, but my experience with Frontier has redefined the word. From the moment I attempted to resolve my service issue, I was passed around like an unwanted package between departments that clearly had no communication with one another. I spent hours on hold, only to be disconnected multiple times — and not once did anyone bother to call back, even after I verified my number repeatedly.

They charge you all that money for your baggage and even though we booked our flight together with the same confirmation number they sat us away from each other. That was stupid and I won't be flying again!

Horrible company, I don't recommend it to anyone. They closed the door on me while I was in line with 39 other people. They didn't even give me a second to wait. They do this to force you to buy another flight.

This Airline should not expand or be in business; customer service is horrible. I spoke with a few customer service agents, and each one had an aloof and vague response. I called concerning a flight change, and such a simple request was like a three-ring circus. Who is vetting these employees? Any and everyone I know I will express to them never to fly this trashy airline. No one should have to endure or encounter so many unprofessional customer service people, and the Management was no better. This organization needs a total restructuring from top to bottom, which is where this company is at present. I see why their rating of satisfaction is 1.1!!! Please go out of business and let Spirit Airlines handle this lane!

We flew Frontier for the first time from BWI to Detroit for my nephew's wedding. The gate areas both ways had crumbs and food marks all over them. On Monday in Detroit, the United area next to Frontier created confusion so people were in 2 lines to board and merging was a nightmare. An older woman was upset (literally having a full blown panic attack) bc she couldn't find her boarding pass on the app (NONE of the 4 people behind the counter helped her- one guy looked at her phone and gave it back- no help! and he was even LAUGHING AT HER!) I asked to help- recognized the "view my pass button" and in a second handed her phone back with her pass. This tells me Frontier employees are heartless and unknowledgeable.

I have given Frontier chances after chances but I am realizing you for the quality of service. A round trip from Philadelphia to Charlotte. Almost missed my flight because they didn't have enough workers to check people in. On my way back to Jersey a whole line was formed but there was no one at the counter. For almost an hour, passengers were waiting in line but to no avail. The customer service is the worst. They are so disrespectful and unprofessional. Even though we pay extra to get better seats we were still uncomfortable. It's not worth your dime. Save a little bit more money to get better flights.

First and LAST time ever flying Frontier Airlines. I cannot express this enough- You get what you pay for. I had a round trip flight from BWI to ATL on 06/29/2025. Both of the flights were delayed, with my returning flight being delayed TWICE. Arriving at my gate in ATL, sitting and waiting for 30 minutes before we could get off the plane. The gate is filthy dirty. Unlike anything I’ve ever seen in an airport before. Trash everywhere. Really like out of a movie or something. It was like a zoo. The neighboring gate attendants shouting over the intercom “We are boarding for MIDWAY and not FORT LAUDERDALE. If you are in line for Fort Lauderdale SIT DOWN” Many times for many minutes because the screens at the gates are either black or have a “Frontier Airlines” loading page on it.

I was held up in TSA so when I finally reached the departing gate for my flight the attendant was closing the door...The door was still open and as I begged the man to let me on he said 'you missed your flight' and slammed the door on me. After scheduling another flight (which was delayed) I called the baggage customer service number only to be hung up on three times. The fourth time was successful but the number ** he gave me to call was never answered after multiple times. I realize traveling can be stressful but being a Frontier member for so long I expected better hospitality.

Never use this company, we drove 2 hours to get the airport and had the flight delayed 1:30 minutes, once we got to the gate we had no seats after purchased seats 9F and 9E from PHL TO MIA and when we got to the gate we were notified that we had no seats. That were taken away for someone else and we had no seats, we are out of the flight and had to drive 18 hours to Miami, next flight will definitely use United Airlines or such, but never in life use Frontier Airlines, that’s was a such humiliation and expensive lost of time and money, beside the gate attendants are all rude and the worse ever.. Don’t ever use FRONTIER AIRLINES.

Frontier is not as bad as everyone claims. It does have its pros cons. Pros are that their flights are affordable. I would recommend this airline for someone who’s taking a very short trip domestically and for one passenger. If you have kids and longer trip frontier is not the one. To begin with their staff has no professionalism anywhere. Now their flight attendants are nice but not the boarding crew nor the representatives you chat with. Very very unprofessional and rude. Let's just say this airline is for those who don’t mind the **.

This was by far one of the worst experiences ever flying. I should have listened to other people and not booked with this airline. Do you think you are getting a deal and you really aren't. You cannot speak with a person. And if you have a problem, you are screwed. They delayed my flight over 8 hours with no explanation. And then basically told me I was screwed and they weren't going to refund any money. Do Not book with them.

If I could leave zero stars, I would. When people say don’t book with Frontier Airlines, please listen. I wish I would have. We had a connecting flight from Dallas to Atlanta..We are currently in Oklahoma. Confused? Yeah, me too! We were told Dallas’s airport was closed due to inclement weather so we circled in the sky for about 20 minutes or so instead of landing. No, this I’m not a joke. The pilot announced that we would land at OKC airport to re-fuel. We get to OKC airport around 4-something in the afternoon just for them to tell us we were deplaning, THEN to tell us the next flight to Dallas wouldn’t be until 12:30am.

Beware. This airline is rude. Very petty. Always looking for a reason to to charge you for anything they can like a backpack that might be a little bit fat. I have had nothing but very bad experiences with this airline. It’s very uncomfortable. I put paperwork in for my service dog which they claim they never got but never told me and I did it weeks in advance so I was told I could not fly home for my cancer treatment. I needed a carry on and $100 and would have to wait till the next day. I begged as I need my treatments..They did not care one bit. By the way the dog is 4 1/2 pounds and slept the whole time. They charged my wife $100. For her pocketbook. Called it another carry on. This airline has only one good feature. It a direct flight..Beware, beware, beware. This airline SUCKS. FLY ANOTHER AIRLINE IF POSSIBLE.

If you are tired of airlines that have reliable apps, provide good service, and get you to your destination on time? Well, it's time to fly Frontier Airline! (from here on Frown, Tears airline). I went to Dallas from DC. Going to Dallas was great. I bought the round-trip ticket, downloaded the app, got the boarding pass on my phone and I was all set. Check-in was a breeze and I was off to Dallas.

I offered my upgraded seat for an exchange of $1000 credit and without explanation, while I was waiting for my $1000 credit, I was placed on the plane in a seat in the back of the plane. No compensation not in the seat that I actually purchased. Flight cancelled on the way back No compensation. Never again. I am one and done with frontier. On the cancelled flight, they gave us a code to scan for a refund that didn't work and said we'll receive a refund in 3-4 business days? What are we supposed do tonight. The flight was supposed to leave at 5 and it was 11pm at that time. Now we have to find new flights, get hotels and find something to eat at 11pm? With no compensation?

Frontier, we're sorry that your review for your airlines from the general public has been delayed. We are working hard to get you write a positive review as quickly as possible. Unfortunately we just can’t. Updated review timeline: Confirmation code: **. Delayed due to the fact that the service sucks quite a lot. Frontier flight number: #112233. Estimated review date: June 22, 2052 06:38 PM. Original review date: June 22, 2025 04:10 PM. Boarding ends when we feel like it should.

Frontier was the last minute option, since my flight was canceled, and it was the first and last time we flew with them, starting with, if you are not an American citizen, you cannot check in online and they charged us $ 25 per person to check in at the Tampa airport, the plane seats were very uncomfortable and with little space, all drinks and snacks have to be paid with the lowest price of $ 4.99, on our return, we had a delay of 1 hour, because a flight attendant in a very bad mood, decided to get off a passenger, because the man took his vape out of his pocket and called airport security, she couldn't even give him a warning because it was the first time.

Their customer service is terrible. I signed up for the credit card, as Frontier is one of the few carriers that fly close to my parents. I have never had such a poor experience with a company trying to navigate their miles program. The credit card is NOT worth the hassle of trying to use their points with all the loopholes.

Checked in for flight leaving out of Phila on June 21. Happen to check email in late afternoon and saw flight was canceled. No reason given, no availability to speak to a live person, no assistance whatsoever to rebook a flight thru them or another airline. You get two choices, refund or credit, period. Worst experience ever. And no text or phone call to alert to the cancelation. If I hadn't checked email would never have known. New flight different airline costing hundreds more as it was now a last min flight and losing a whole day of vacation.

I don't know how this airline stays in business. I read the website thoroughly because it was my first time flying with them. I got to the line for the counter 75 minutes before my flight. Frontier staff was answering questions while we waited. I was told to go to the kiosk to get my boarding pass and that it would cost $25. The kiosk wouldn't give me a boarding pass and showed me a message that I had not checked in. I knew this was not the case because I already had a seat assigned.

Absolutely awful customer service. We had to cancel our family of fours flight from April 1st due to my fathers passing. My husband sent an email asking if we were eligible for a refund. it is now June 20, a few emails later with them telling us we needed proof of death- we sent the obituary and death certificate on May 7. Then nothing, so I spent over one hour waiting on the chat line. Then was told they could see the certificate we sent and said she could resolve the issue right then and to email the certificate ONCE AGAIN, even though they just told me they could see the original email with the death certificate. They said if I re-email they would be back to me in two days. That was June 3.

I was first thinking of going into a long winded explanation of why I gave Frontier Airlines a 1 out of 5, but then I realized it's Frontier Airlines. Is anyone surprised that they are rated so low? For people who don't know why they are rated so low, feel free to fly with them, you will quickly find out. After closing the doors to the flight while I was still in line to board and getting stuck in Texas another day, I had to fight tooth and nail for accommodations like a hotel. The really egregious point of this whole ordeal was when a pregnant lady behind me was denied on the flight even though her baggage was on the flight with her medications on it.

Elder Abuse!!! Frontier removed me from plane and gave my seat to young girl who flirted with gate staff. My family fly home and left 70 year old grandmother in Cancun. Shame on Frontier!! Do not fly on this airlines!!

Frontier Airlines is the worst ever. Unbelievable how stupid their system is. We bought their scam of a bundle that includes a carry on. But it did not reflect at the gate and we had to pay $79. The guy at the counter was the dumbest ever it was like talking to a wall. He didn’t understand we already paid for the mf carry on. We had to speak to someone else. Then on our return flight they changed the gate last minute! It did not update in the app/ app boarding pass. So we ended up missing our flight. We will never fly with them again. Their seats don’t recline, there are no outlets, and possibly the rudest, dumbest, and absurdly incompetent people working there.

I would give 0 stars if possible. All flights were delayed, the seats don’t recline, there was not enough carry on space, $89 to check a small suitcase, the flight attendants were dismissive when I asked to exit the aircraft first so I would not miss my connection because my flight was 3 hours late. I will not use this airline again is possible.

Worst ever 20+ years of flying. I will never fly Frontier again. $100 to check a bag. Pet feces on the floor. No WI FI. They should be shut down. I feel sorry for the people who depend on this airline for their job.

Stewardess was rude. I was having a medical issue and my husband was trying to get her attention so I could take my meds to stop the issue. Stewardess yelled at my husband before he could tell her what was going on. Then proceeded to recheck every passenger ahead of us 2 to 3 times. Another Stewardess come up, with an attitude, from the back and helped. This is a dangerous airline.

I booked a 6:15 am flight from LAX to XNA. I got to LAX more than an hour early. The kiosks would not allow me to check in even though I only had a carry on bag, no checked bags. I waited in the line for more than an hour. Close to 6:15 am, I learn that the flight was cancelled and I would be booked on another flight or get a refund. There was no other flight to XNA, so I was told I would get a refund, but it would take 3 to 5 business days. They tied up my funds so I was unable to possibly book another flight on another airline. I missed my sister's funeral because of the incompetence of Frontier Airlines.

Will recommend everyone if it's urgent work please don't travel with this airline. Always late and have lot of issues. Don't travel with kids and old people. Because they don't have any rules and regulations. African airlines is better than this.

Flying with frontier from Houston to San Francisco through Las Vegas was an absolutely miserable experience. The issues encountered were myriad: The flight out from Houston to LAS was over 2 hours late. During that time, the air conditioning was not functioning properly - so a full flight of passengers sitting in over 90 degree heat during an excessive heat warning for > 2 hours.

Your airline is literally terrible, process is janky! Hot on the plane, always delayed and unprofessional. Y'all should really close this airline, the customers would be better without your airline lies of on time flight departure. Customers pay money for on time departure and arrival not to fill your effing pockets.

Don’t let the cheap fares tempt you for any flights with connections. Because the planes were stuck on the tarmac I missed my connections twice on the same trip, coming and going. In both cases the agents on the ground were not helpful, only offering the next flight which was on the next day. They did not compensate or help with hotels. Basically you were on your own. The app was inaccurate or did not have any info.

Missed flight.... Flight delayed for a 11am departure from 7am.... got notified around midnight... at 5:19am got change back to 7am departure... Was in line for 2 hours just to talk to somebody... Nice Lady.. She said "I know we suck". I have saved money over the years, but ended up losing it in one day... Never again... I'll start flying Southwest or Delta...

Frontier Airlines failed to get me to my destination 2 times in a row costing me thousands to rebook with another airline, please don't fly with them. Their customer service has not offered anything to compensate for incurred cost or time except a measly $100 flight credit. This time our group of 4 was flying from Salt Lake City to Cancun with a layover in Denver, I got to the airport and there was no gate agent, we checked and found out our flight was delayed which would cause us to miss our connection, Frontier had no other option to get us from our connection to Cancun for a couple days so we had to rebook through Delta Airlines at a cost of over $5,000 plus additional rental car and hotel costs due to their schedule being a day later on both ends of the trip.

Family members had a flight on Friday, May 30th that was delayed 3 times from New Orleans to Pittsburgh, with a connection in Orlando. Their bags have never arrived and after hours on the phone with numerous employees, nobody can find them. Customer service is the worst experience of any situation we've ever had. 8 to 10 hours a day trying to track the bags has accomplished nothing. No one can say for sure where the bags are. Service numbers have had 2 to 4 hours of waiting time, (No surprise). They have to resort to physically track down their bags by driving to the original destination of their flight. Service desk at the airports are only open when flights are arriving and departing. What a joke of an organization that treats its customers in this way. Buyer,s be very aware that they have no clue how to treat their clients.

If I could give this airline a zero I would. Don’t be sucked in by their low fare or if it’s a nonstop flight. This is absolutely the worst airline I have ever flown. From customer service to rude employees to such disorganization, I can go on and on. I will never fly with them again! I would rather pay extra money than to go through what I experience with them. Also, by far the worst group of individuals at the Cleveland airport. There are way too many other airlines to fly, Frontier is a total fail in every aspect. Save yourself the frustration and fly with another airline!!

I have never heard that you needed to be at the airport 3 hours before a flight for National travel. When checking in yesterday, it said 1 hour before. I got to the airport at 4:45 am for a 6 am flight and I was told by the agent at the beginning of the line that the flight was closed because I was supposed to have been there 3 hours prior. I asked to talk to someone and he allowed me to make the line. Obviously when I got to the counter it was 5:08 am and the lady told me that I was late and gave me the same explanation (that I needed to be there 3 hours prior), and that is had lost the flight without even allowing me to ask any other questions or offering a solution. I lost the flight, the conference I was going to and 1 night hotel on Denver. This is the worse experience I have had in all the years traveling and using many different airlines. Frontier is by far the WORST!!!

The absolute worse airline ever! Flight delayed then canceled! No kind of compensation or assistance from the employees not even the Manager. James C., the manager at San Jose was extremely rude and was of no assistance!

Frontier Airlines! I’m a United, JetBlue, Delta and American Airlines customer. My daughter went to Puerto Rico last week and her friends booked with Frontier. She was supposed to fly back yesterday, 5/31/25 at 12:42 pm. Flight took off but returned about half hour later. Which is fine, but take care of your customer!!! It was rescheduled for 1:00 am 6/1. They changed it again to 4:00ish. My daughter and friend are waiting at airport with a $27 voucher for food. Decent food is expensive and $27 wasn’t enough. They all boarded at 4:00 am ish and had to exit plane for whatever reason. The flight was cancelled. They got their luggage and wasn’t properly informed of the situation. The workers are rude and offering NO information. They are now set to board at 9:00 am, 6/1/25. Almost 24 hours at the airport. This is ridiculous!

From the leaving ATL to coming back go ATL this airline is the absolutely worst. The plane was dirty, leaving ATL wasn't able to sit next to my husband. $74 to check a luggage to return $104. Flight staff rude. Leaving the flight was extremely delayed. 40 mins to get luggage. Returning Sat on the runway for more than 30 minutes. Waited over 30 to get luggage, was also given the incorrect carousel #. Everything cheap is always good. This airline by far is THE WORST. They won't even give you a glass of water. Simply disgusting. ABSOLUTELY NO CARE FOR PASSENGERS. I WILL NEVER EVER FLY THIS AIRLINE NOR RECOMMEND!

Unacceptable experience on flight 4964 from Los Angeles to Dallas, Texas, scheduled for May 23, 2025, at 7:05 PM. The flight was delayed eight times (to 7:46 PM, 8:46 PM, 9:36 PM, 9:55 PM, 10:25 PM, 10:50 PM, May 24 at 10:00 AM, and 11:15 AM), forcing my family, including my one-year-old, to spend over 15 hours overnight at the airport.

CANCELLED MY FLIGHT AND LEFT ME STRANDED!!!! ON 5/26 Monday - My flight was cancelled at 4:30am - 1 1/2 hours before my flight was supposed to take off out of SFO. When I got to the ticket counter - the lady told myself and everyone else that the next flight out of SFO for Frontier was Thursday - 4 days away. There was no explanation as to why our flight was cancelled and no way to get home. Over 100 people just stranded in SFO!!! We were all scrambling to find our way home. I was able to get on another flight after buying a one-way ticket at the cost of $450.00 which was the cheapest and closest time to my original departing time. I was trying to get home as quick as possible to my sick child.

What lack of customer service and efficiency. "International destinations" cannot be checked in at the kiosk. Even though I checked in online and uploaded all travel documents in advance. The line is hundreds of people long with only 2 workers, one of which has been standing with the same customer for over 15 minutes and the second one keeps leaving somewhere... standing in line for almost an hour with hardly any movement.

Flying from Omaha to Portland Oregon, they board the plane after two hours on the plane the announce that the flight from Denver our layover has been canceled. They wouldn’t let us off the plane and when we got to Denver they said they would refund only the half of this flight and there was nothing they would do to help, after enough complaining we finally got a flight the next day to Spokane where we would have to rent a car to drive the additional 6 hours to Portland and when we got there they lost all of our luggage and said they don’t know where it would be at. And now no one can explain where our luggage is. They won’t refund any part of this trip, or do anything about all three bags and all of our belongings stuff. As stated do not fly frontier it will be the worst experience possible.

Frustrating Customer Service Experience.** I recently had to contact Frontier Airlines after a travel issue and was appalled by their lack of support. I spent ** over 40 minutes on hold** with their customer service line, only to be disconnected twice. Their text/chat system was equally unresponsive—it repeatedly claimed agents were "available to chat" but never connected me to anyone.

We were supposed to fly out from Atlanta to San Juan at 4pm Sunday, May 4th. We were around 40 min late getting to board the plane. We sat on the tarmac an hour or so before our plane started moving around the runway. We were told there was a brake sensor issue. We wound up sitting 5, FIVE!!!, hours on the runway before being told our captain was over his flight hours and we had to get off the plane. A notification came to the APP saying the flight was delayed until the next day at 9am. No one from Frontier knew anything, or would tell us anything. The line for customer service was half a mile long. Why didn’t Frontier announce to all the passengers about what to expect? Were we getting our luggage? Were we supposed to do anything to be on the 9am flight the next day?

Well, let's start with the good. The plane looked very clean. The flight was on-time and I arrived at my destination. To some that should be enough. First complaint is regarding the seats. HOLY CRAP - they are torture devices designed by an accountant. HARD, no padding whatsoever - I'm talking park bench level here. Then there is the room itself. I get it, they are trying to squeeze everyone in - this is the ABSOLUTE limit - anything over two hours consider getting off and going to a back doctor.

The gate was changed without notification. When I finally arrived at the gate, the personnel was rude. I was told to tuned down when I approached the desk for information. Try running from one end of the concourse to the next, to see how you would respond. They were sitting around with no urgency. Customers were told they had to rebook if they had a connecting flight.

If you want to fly fairly inexpensively - do not - look to Frontier. The unassigned site will be cheap but if you want to select a seat the upgrade cost is very expensive. The checked bag fee is expensive and you must also pay for carry-on bags!! They will also make you pay for snacks and any kind of drink on the flight. There is no WIFI or phone jacks on the plane so be prepared. My baggage was very damaged during both flights, we were making jokes that there was a T-Rex trying to bang its way out of the cargo hold.

On May 17, 2025, at approximately 1:45 PM, my fiancé Ikia and I had a frustrating and disappointing experience at the front desk while preparing to board Frontier Airlines Flight F9 2634. We were met with unhelpful and inaccurate service from two customer service agents, Ms. Katelyn and Alexis. When we asked if we could be accommodated with seats together, since our original booking had us sitting separately, we were incorrectly informed that we had not paid for seats and, even more concerning, that we did not have seats on the plane at all.

Flight F9-1068, originally scheduled to depart on May 2, 2025. I and many other passengers boarded the plane and remained seated for approximately 2 hours and 30 minutes before we were instructed to deplane. At that point, we were informed the flight was delayed until 9:30 a.m. on May 3, 2025, which was subsequently delayed to 11:45 a.m., and then again until 1:00 p.m., when we finally departed. Adding insult to injury, Frontier Airlines has denied providing any refund or travel credit, citing that passengers had “boarded the plane” and therefore the initial delay does not qualify under your policy. This rationale is extremely disappointing and feels like a manipulation of technicalities to avoid compensating passengers for a major inconvenience. It is especially frustrating given the total delay extended well beyond 12 hours from the original scheduled departure.

I know is an affordable flight and you are only carrying your backpack, but of you are in zones 3 or 4 they make you feel like they are making you a favor, I did pay for my flight and I chose to take a back pack, why do they have to make every passenger in those zones like trash, and if the bag don't fit they set the people aside and make them pay! I didn't have to 'cause my backpack was ok but the experience was not good. In the airport they already make you feel bad. Why the airline too. Ahh and also they never send a massage with the gate change.

I would NEVER fly with Frontier again! I came on a business trip and it was booked for me, when I tell you from the customer service to the flight was hell! They scam out of money and don't be up front with anything! Flights gets delayed with a LATE notification!! I will never fly with them again! This is my first and last time ever flying with them! I'm sticking with Delta and a few others!!!

I booked a flight on 5/09/25, called to add seating & luggage. Well that would have been another $280.00. I called to cancel and get a refund, the agent said no because I didn't cancel within 24 hours. I have to take a flight credit which is ridiculous. If I wanted to use their airline, I wouldn't have cancelled, a 2-year-old could figure it out. From now on, I will believe the reviews that I read.

The flight crew was very rude. Only one stewardess was polite and at the end one freaking out yelling at people as we are exiting the plane. The other steward just talked rude and arrogant. People really were shocked as the crew was telling you to exit and another yelling to some sit down. Total chaos.

This airline is a fiasco! Checking in a bag was horrible. The staff member wanted to lecture me on bags. I have flown many airlines in over 15 countries. I’m not a novice. The stewardess was not polite. People were trying to change seats and it was chaos before the flight took off. I do NOT recommend unless you can’t afford to fly any other way.

I too dealt with "Joshua" on the chat line (see review above). I claimed a $525.98 refund for an additional ticket for two PHL-TPA. The second tickets were necessary because of fraudulent statements of Gate Agent enforcing a bogus two-hour cut-off for passenger arrival (See review Below). "Joshua" can be reached only through Frontier's chat line. He apologized for the gate agent and proceeded to see what he could do. He consulted his records. Suddenly he said that I had received a refund of the fare I paid in cash (about $ 230) for the first tickets and the ff miles I used were forfeited. He pronounced this was a "full refund" (how so?) and abruptly hung up before I could object. Obviously, this "full refund" does not make me whole. His pronouncement was in bad faith.

Awful experience.. The app and website are unreliable. They claim to be a self service airline and “force you” to use the website or app however it was not working.. They ended up “charging” extra to process it.. Too many things to complain about.. Not worth it.

Horrible customer service!! Gate agents are mean and not customer friendly. They don't care about you or your business. I will never use them again. I have never seen such disregard for customers by a nasty Gate agents.

Frontier is a horrible company with no heart. Went to Las Vegas for a business trip and found out we had a death in the family so went to the airport to get a trip home a day earlier. We were told it would be another $234 even though we had already paid for tickets. This company does not care about anyone except their pockets. Do not fly please!!!?

We chose Frontier Airlines because of its low price. What a mistake. Baggage fees are pretty high and have to be paid in advance. The biggest upset is the forty pound maximum. All other airlines are fifty pounds. We were forty four pounds and had to pay $75. What a rip off! We had a six hour layover in Cleveland, which extended to nearly eight hours. The flight board said it was on time and we never got an explanation. There were issues with over booking, too. I chose my seat and without notice was switched to an exit row, which I was not comfortable with. If I could rate it 0 stars I would. What a sad state Frontier has become. Never flying with them again!!!

Finally got off the chat box with "a resolution specialist" Aayush. Website states you get a full refund within 24 hours of booking and I now I am told I get only a portion of the money back in an airline credit and I am charged a cancellation fee which adds insult to injury. I wanted my money back for a full refund as stated on their website. Now Aayush sends me a form so I can put in a refund request. This has been a horrible customer service experience. I will complete the form but I do not hold out much hope of ever seeing a refund. Frontier Airlines are liars and thieves.

Absolute Horrible. Spoke to agent name JOSH **..I know that's not his real name. He is absolute liar. Have a proof of confirmation with two people we bought, he said we only bought for one ticket. Bad customer service..Fire Josh **

Absolutely the worst experience ever, they overbooked a flight that my daughters SHOULD’VE been on. After they checked in, they got passed around to different counters to pay for carry ons, by the time they came back they were told they checked in late and needed to purchase another flight with no reimbursement. Come to find out other people were asked to voluntarily give up their seats due to overbooking. $300 later, through another airline, they were told Frontier does that same thing constantly and gets away with it by saying people checked in late.

I made reservations for 4 people from Cle to Orlando through a 3rd party on March 20th. My departing flight was with Frontier. I checked on Apr 30 to verify and pick my seat and pay for baggage. After trying to check my account, as their website is hard to navigate, I find a charge of $178 for a name change. I never tried to change a name and tried to contact by phone and was told there is a 53 min wait or leave my # and someone would call back.

Why Frontier Airlines Will Deserve to Go Bankrupt. Frontier Airlines is nothing but a scam operation disguised as an airline. We got to the airport 80 minutes before departure, ready to check a bag we had already paid $80 for. After standing in line, we were bounced around between rude, clueless employees — one even lying to our face, saying we were “late” when we weren’t.

Delay on first leg of two leg flight. New arrival time was same as departure time of second leg. Did what I've done with other airlines many times before - called their customer service desk. She confirmed that I would miss my connection and "assisted" in re-booking. I say "assisted" because she kept messing up times and flights. But I did eventually get re-booked, now with a 14+ hour layover in Orlando.

Flying with Frontier has been nothing short of a disaster and a headache. Not even the worst part of our experience: 5 hours before our flight we got a message our flight was cancelled. We scrambled to find a new flight and are now fighting for our refund on the second leg of the initial flight that we missed. We get home, and low and behold two of our bags are missing, along with FIVE other families. We are now on day six. I did get a call they located them but now six days later, after being told luggage would be delivered same day or next day, still no bags.

I had jewelry taken out of my checked bag. I have never had an issue ever before with any other airline. I did a police report and waiting investigation but very disappointed that my items were not safe with their employees.

Avoid using Frontier Airlines. Flight: F93212, LAX->DFW, 2025-04-20 10:49. I think the main goal of Frontier is to show how bad the service could be. It's the most uncomfortable flight I ever had. The baggage drop off is in one place, the flight is different and you have to wait until the shuttle will transfer you to the place where the airplane is. The employees were not friendly and the crew members in the airplane were extremely rude and I felt I am not in the USA.

To sum it up in one sentence, Frontier Airlines is an absolutely awful experience. I paid for a round-trip ticket for my Pennsylvania-based daughter to visit me in Tampa Florida. Her outbound flight from Philadelphia to Tampa was delayed multiple times, with the total delay time equaling 10 hours. Then, when flying back home to Philadelphia from Tampa, her flight was again delayed multiple times, with total delay time equaling six hours. The airline staff never gave any explanations for the delays.

I would never fly Frontier again. I arrived at the airport an hour before the flight leaves. All I needed was my boarding pass to be printed. There was no self-check-in kiosk at the airport, and I had to wait in line twice because I was directed to a different counter for assistance. At the second counter, I was directed back to the original agent who sent me away. It was evident no one was happy doing their jobs. By the time I was finally attended to, I was told I got there too late and couldn't board after all. I needed to see my stepdad who was dying, and I knew arguing with incompetent and uncaring staff would serve no purpose except wasting my energy, so I booked another flight and left 3 hours later. Never give Frontier my money again.

Shame on you guys! I adding photos of rude staff with time you can see time I reached at gate. Gate closing is 6:12, I reached at gate 6:03, these idiots are asking me to Frontier Care and book again, I can't get in this flight, flight 1426 suppose to take off 6:35 Am.

I had a flight on 4/10 from SEA to PHX cancelled because of poor crew management by Frontier. After speaking further with desk agents, it was claimed that nothing can be done by Frontier to get my wife and I to Arizona that same day (we missed my brother's wedding rehearsal, thanks), and that we needed to check with another airline. I was also assured by the desk agent that Frontier would reimburse this flight, based on the situation being caused by them. Well, this was a lie.

Worst airline in the history of aviation. Might as well burn your money in a trash can before giving it to this crock of an airline. Baggage fees, bad customer service, uncomfortable airline seats!!!! Legit zero desire to provide any decent sense of the word travel. I hope this airline goes bankrupt.

Tried to get home for the anniversary of my God mother passing but unfortunately the airline had other ideas. Flights from Vegas to Orlando got delayed and resulting in me missing my flight to Ohio. The next available opening was the next day at 3. Flight attendants treated it like it normally happens. In fact they showed more effort in pushing that doggone credit card then they did treating their customers like humans. I stood in line to speak with someone for an hour due to the line of people who's flights were missed were almost as stretched to the spirit terminal

I arrived at the gate 20 minutes before Frontier flight was scheduled to depart and was denied boarding with stated reason of missing the boarding time window. It’s just so disappointing and frustrating as standards are to make effort to help the customer, and many times you see airlines communicating with TSA security and allowing customers to board a few minutes before departure. Frankly, I think the TSA should be abolished as they’ve delayed and traumatized so many people without cause and have strayed so far from their mission. They trample all over our Constitutional rights and subject us to their terrorist nightmare. As a senior citizen and veteran, I can say that travel was so much better before TSA and decline of customer service.

I have hated every aspect in every part of the way. Hidden fees, entrapment and costs, and poor customer service. My experience was so terrible that I vow never to take this airline and to make sure that none of my friends take this airline. They broke my bag by ripping off the wheel. That has never happened in 40 years of traveling. And they did nothing about ruining my property.

WARNING- DO NOT FLY FRONTIER- The last time I flew Frontier the flight made an emergency landing in Chicago (instead of Philadelphia), and they refused to refund tickets, refused to pay/cover new flights, and refused to cover the cost of the hotel, as every flight was booked for same day travel. Extra additional costs were over $1k total for the trip, for tickets that originally cost $300. I will absolutely never, under any circumstances fly Frontier Airlines again in my life. After attempting to recoup any of the above costs and dozens of phone calls to Frontier, I gave up.

This was our first-ever flight with Frontier Airlines—Flight F9 1476 on April 4th from DFW to BWI—and unfortunately, it turned into a horrible experience for our family due to the behavior of one extremely rude flight attendant. My parents and I were assigned three different seats, which made it difficult for us to sit together as a family. We politely asked fellow passengers if we could switch just one seat (from Row 9 to Row 10), and they kindly agreed. It was a simple, respectful request that caused no disruption. However, the flight attendant unnecessarily intervened and, in a very harsh and disrespectful tone, demanded that we immediately get up from our seats and return to our assigned seats. Her manner was extremely rude and unprofessional.

Terrible experience. They overcharged us $250+ 94.00 customer Service fee. They will be hearing from me and my lawyer. Abuse and bullying. In addition we had to walk out to the plane in Colorado in 5degree temperatures

I wouldn’t even give Frontier a 1! They are so much worse than all the reviews said. Started with a 3 hour delay. They try to get away with lying about their take off time while they sit on the runway with mechanical problems. The seats are far worse then you think they’re going to be. Finally when we get to our destination, shocking there are no gates available for another 1 hour delay. Pay the extra money, the savings isn’t worth it!

After being delayed for unclear reasons in Indianapolis, we were threatened 3 times, with quite the attitude, that those who have not paid for their carry on luggage would be paying 99 dollars per bag. I understand this is the rule, but the threatening way it was said was unnecessary. Also, as we finally were boarding we were constantly scolded for pushing and shoving and cutting lines when none of that was happening from any of the people in line. The customer service was terrible. Also, my three kids were scattered all over the flight and none of us sat together, except for the smallest one.

Negative 1 star! Never, ever, forever, ever travel with Frontier. The airline is an insult to anything decent. They should never have been issued a license. They send you a confirmation code after buy your ticket but you can't check in with that code after downloading their problematic app or even at the airport. Then they tell you they need to rebook you and you have to pay for the new booking. You have better have extra money to find alternative travel arrangements or have an enormous degree of self-control to stop yourself from cursing them out or slapping the attendant because your patience and self-control will be tested.

Don’t do it! Horrible experience. Delays on top delays. Atlanta crew the worst. They lie about delay reasons and flight times. They overbook flights and have bad customer service. It’s not even worth the cheap tickets. I have learned my lesson. This is the last time. I’d rather pay more than deal with this. After multiple bad experiences. I’m done.

Boarded the late flight, we were told that chipped paint was found, and that the we would need to be cleared, that the paperwork was being completed; reason for us boarding over an hour late. We then were told that the flight was canceled, that if you did not live in Atlanta, that they would accommodate a hotel, if we chose to rebook or get a refund. We get to the ticket counter and was told 1 different stories.. The pilot timed out and inclement weather in San Francisco. They did not accommodate the hotel and the next flight was the next day (a 19 hour flight) or 2 days later. It's always something with this airline. After I use to my 26,000 flyer miles....I'm done. It's been to many episodes. Now I have to pay for transportation home (over 100 miles away) and pay again to get here for the new flight. I am in tears. Literally.

Surprise! Expensive bag fees (79-) from ATLANTA TO DFG. Tried several ways to contact a live agent but no success. Why can't I just press a number (1-10) and get a human being? I was a former Eastern Air Lines gate agent and as bad as Eastern was- it can't compete with Frontier. Oh well. Guess we will fly something else that has human accessibility.

Would not recommend. Some companies work hard to charge their customers less money while others work hard to extract as much as they can. Which is Frontier is yours to decide. No in-flight WiFi, seats that don’t recline and only paid beverages and snacks on the flight - those are real cost saving measures to keep fares low. For those who haven’t flown Frontier in a decade, finding out about the seats and snacks when boarding the plane is easily tolerable, but the displeasure of finding out no work is happening during the flight is more frustrating but also tolerable.

OMG what a such bad airlines. Never again for the time and money we spend on this flight wasn't worth it. The customer service are totally lost. No issue. Where is the pilot? Mixed seats. We had wedding and they screwed up everything. 7 45 am flight and 11 45 took off. 4 hours delayed. They didn't offer a bottle water. Ppeople Don't use them because it's not worth it. You deserve better service.

I had a HORRIBLE experience in the Orlando Airport and was never given a boarding pass via the website, once I checked in online. I looked all over the site to find where to get my boarding pass, and found nothing. My dad looked also and found nothing. I HOPED I would get it emailed to me, but didn't get that either. When I went to drop off my bags, I was told I had to pay $25/person ($50 total) to have our boarding passes printed. This is OUTRAGEOUS since I was not able to get it on my own.

Frontier's customer service is extremely poor. I paid for a business package, but when I called customer service to confirm my purchase (since I did not receive a confirmation email), I was told I had purchased the premium package. I explained that this was not correct, as the premium package does not include luggage and the business package was priced higher. However, they refused to switch the package and insisted I cancel my flight for a refund, then rebook a new flight. I told them this was not an acceptable solution. I repeatedly requested to speak with a supervisor, but I was only given the runaround. It is incredibly frustrating how the airline charges for everything, especially when I paid a significant amount for the business package. Their customer service is inadequate, they treat customers unfairly, and they fail to accommodate their passengers properly.

The absolute worst - more awful than Spirit and I had no idea that was possible. Don’t bother booking evaluates by price - it’ll be just as expensive as your Southwest ticket in the long run. ALSO - it says Frontier is at Terminal 5 - it’s at Terminal 1.

I have a very bad experience with this airline. Within a week my flight from Orlando to Chicago was delayed 4 hours next day Chicago to Phoenix 2.5 hours and today from Phoenix to Chicago 5 hours. It is unacceptable, very low standards. If Frontier can’t even notify customers about delays what else can we expect

Absolute joke of an airline and extremely sneaky! We booked our flights 3 months prior. You know the new law recently passed that airlines have to reimburse you if the flight is over 3 hours delayed? Well they found the loophole and don't care how it affects their passengers! We receive an email about a week after booking and they delayed the flight just shy of 3 hours. As this is a significant amount of time and messed up our entire trip, I requested a refund as this trip was so far in advance. Nope. Only a credit that has an expiration date. Never again will I try to save money with this airline.

My flight got delayed by 2 hours and 40 minutes but I would be arriving super late. I'm in college and the campus area and where I would be dropped off is dangerous at night especially alone and my friends were supposed to pick me up from the airport. I attempted to change my flight and my mom is on hold with customer support for over an hour. I called around half an hour ago and they have not reached out to either of us yet.

I put my son in law on Frontier Airlines flight from 3304 from LAX to Detroit that had a layover in Phoenix on flight 4672 on 3/15/2025 (Confirmation # **) He arrived in Phoenix only to find out that his flight was cancelled. He is 25 and has never traveled alone. Frontier Airlines offered to put him on a flight leaving Monday but only offered him a hotel for 3/15 checking out on 3/16 as well as did not offer any food vouchers for the extended stay in the airport Sunday thru Monday. Now they are telling him that he needs to purchase another ticket to Detroit however, he doesn’t have the money for that ticket and neither do I as I spent what little I had left to buy the original ticket for him. This is absolutely disgraceful and crappy from this airline. It seems that this is common practice from Frontier to its passengers.

Due to a passing of my only aunt who was the only living relative on both sides of the family; I had to cancel my flight, although I had travel insurance, they still made me pay 198.00 to cancel, I was given a credit to fly with Frontier Airlines only but they wouldn’t put the purchase back on my credit card and when I tried to rebook the flight I was charged an additional 350.00 to book another flight! Also it took them an extra 2 days to find my luggage. I will try my hardest not to use this airline again.

I originally booked a one way ticket from Indianapolis to LAX at a cost of 89.98. Great deal even with a midnight arrival time and excessively long layover time. Even with that I was pleased with it. I later found unauthorized billing and charges to my credit card for baggage fee handling, carryon fee, checked baggage fee, additional charges and my original ticket price increased by 45.00 more. While this interaction was done thru a third-party vendor CheapOair, they are advising this is the airlines policy and all changes, adjustments, refunds are done only thru the airlines office.

I had an absolutely terrible experience with Frontier Airlines and will never fly with them again. I paid $65 each way for a carry-on bag, which was accepted without issue when departing from Orlando. The round trip flight was only 127.00. However, on my return flight from Raleigh, two extremely rude customer service agents insisted that I pay an additional $99, refusing to acknowledge the $65 I had already paid. Their lack of professionalism and customer service was shocking. They made me feel as if I had done something wrong, despite following their own policy. When I asked to speak with a manager, I was told by Leticia that if I didn’t pay the fee, I would be left behind and forced to book another flight.

AVOID FRONTIER AIRLINES! This is the worst airline ever, with terrible customer service. While the tickets are cheap, they scam you with baggage fees, charging a higher price at the gate after "forgetting" to do so at check-in. The boarding gate staff was rude and arrogant. Save yourself the frustration and fly with a better airline!

Terrible experience. Never flew with them. Went to give him a try literally the day after I made my reservations three months early they changed my time which would’ve made me late, tried to change the time to earlier, which there was no other flights. Called the airlines which I had to leave a message for them to call me back in 24 hours which they didn’t. Talked with them through a text message which I had to wait for them to respond each time forever for them just to give me a credit which will never be used because my Mother is 85 and this is her last flight to get to her son 60th birthday party so losing $700 because they won’t refund me. Do not use this Airlines.

Frontier Airlines has the worst employees I have ever come across in an airport. They treat passengers where’s who actually pay their salaries with such disrespect. They act as if they are not in their work environment by cursing being loud and rowdy where it’s supposed to be a professional atmosphere. They get annoyed when a passenger approaches them and make the check in process difficult purposely. Never use this airline and even less the Denver location it’s the worst I have ever experienced

Don't fly Frontier.. They sell you a cheap ticket but charge you $102 for a 19.2 pound bag... I feel like have been scammed... They also will charge you $30 for a carry on bag.. I never seen such greed.

Please save yourself a lot of misery and do not book a flight with Frontier. No counter help. Computers went down and could not get flight confirmation at the airport. Checked in the day before flight. Took all my money. No refunds. Even though I didn't use the ticket at all. Would not even work with or refund the return flight a week later. They are not worth even trying.

I had a direct flight scheduled from Houston to Ohare. They delayed the flight 6 times and then ended up canceling it. I had to leave to rebook and come back through TSA a second time. The rebooked flight included a 5-hour layover in a completely different state I was originally not supposed to have to fly to. The 5-hour layover turned into more than 7 hours. What should have been a simple direct flight turned into an 18-hour nightmare. I'm currently fighting customer service for a partial refund. They sent me vouchers for Frontier flights. I do not plan on ever flying Frontier again.

I booked Frontier Airlines F9 3998 from Grand Rapids, MI to my home base airport in Tampa, Florida on Sunday 2/23/25. I am disabled and have a wheelchair bring me through the airport to the door of the plane so I was the second person to board. I saw on my ticket I'd been seated in a middle chair (I’m too poor to pay for a seat and my Michigan friends had bought my ticket and I hadn’t wanted to add money to ticket).

As military veteran I was shocked in the manner the customer service agent at gate F4 wouldn’t answer my questions on rather the website offered a military discount! His shortness was beyond unprofessional and disrespect- and as a military veteran with a pretty huge network I’ll be sure to suggest another airliner to my family friends and colleagues! It’s was a simple question and his inability to be honest and open considering my flight was the first one for that day was astounding! Again you get what you pay for stay away vets!!!!

Got to the gate only to be told that our flight was delayed because of flight crew regulations -Delayed for over 7 hours. Also told that none of their other Orlando flights are flying for the same reasons. They also refuse to answer any questions or help us get on a different flight to a different city. We have planned this vacation for over two years and it has taken me this long to save for it - Only to have it ruined and to be treated with absolutely no respect. I will never fly Frontier again. Thank you for ruining our Disney vacation. If I could give you zero stars I would. But then again you really don't care because you are taking private jets and such. Thank you again for ruining my family's vacation because you cannot manage your company.

The worst ever. Please explain to me how the hell your WHOLE flight crew is late?? THE WHOLE CREW??!! FRONTIER IS THE HOOD AIR SERVICE. SAVING THE MONEY ISN'T WORTH IT!! IT GETS WORSE EVERY TRIP!! Now everyone is angry and upset but the Airline doesn't give a damn because they already have our money!! Make it make sense!!!!

Although Frontier has a well deserved "terrible" reputation, we recently had to travel on this airline. What a terrible experience from expensive add-on options to $3 water on board. The add-on options are standard with no fees on most other airlines. So at the end, flying Frontier is not only a terrible experience, it often can end up being more expensive than other airlines. I will try to NEVER AGAIN, waste money traveling with Frontier. A passenger on plane has a funny observation: He said at least Frontier is honest because by posting animal pictures on the wings of their planes, they are announcing that inside their planes, the laws of the jungle govern.

Rude flight attendant, delayed for fuel even though we were the first flight. Left exit rows empty even though plane was empty and large passengers were seated in rows of 3. Poor common sense and poor sense of judgment.

The worst airlines, they made me pay $170 for a carry on bag before departure, and they also delayed my flight first, and then it turned out that the flight departed on time, which is why I didn’t end up in Palm Springs on time, but only the next day, and I had to fly from San Francisco to Denver, look for a hotel there, and the next morning fly to Palm Springs, and I’m alone with a child! These are the worst airlines. Also I don’t have seats together with my daughter. They just change me in last moments.

Bad experience all around. I paid $380 for a round-trip for two from Detroit, MI, to Pasadena. Turns out the charged me $200 for carryon. 5 hour layover in Denver, CO, and we had to pay again for the carryon. "Only" $150 though as I paid while waiting in Denver. Now I'm at $730 for the trip. Uncomfortable seats that didn't recline, and they charged for all refreshments. Dysfunctional app that wouldn't let me check in without purchasing a seat upgrade. Frontier Airlines, NEVER AGAIN.

Terrible experience today. My original flight was delayed, I rebooked to another airport, then that flight was delayed, then we boarded only to have to get off and wait for a 12:30 am flight or a 6am flight. Then as I am boarding the 12:30 flight, they want to charge me $100 for the bag I paid for when I bought the ticket. Finally supervisor arrives and says I did indeed pay for the bag. The airline delayed my flight 3 times (all non weather related). I will not be booking with Frontier again. Not worth the savings.

I recently flew with Frontier Airlines, and my experience was far from pleasant. I was shocked to discover their hidden bag fees. It ended up costing me $208 just to bring two carry-on bags! On top of that, I found out that getting assistance from a customer service representative at the airport also comes with a fee. To make matters worse, if you want to switch your seat to sit next to your traveling companion, that also costs extra. It felt like every little service came with a price tag, which made the whole experience frustrating and not worth the savings I thought I was getting by choosing a low-cost airline. I won’t be flying with Frontier again!

The worst airlines, their flights are always delayed and you are never on time. Staff is always rude, we will never travel again with Frontier. My family told me not to do it and I didn’t listen but trust and believe I will pay a little extra to get to my destination on time. Ridiculous of an airline. No communication from the agents at the desk who are also useless with their badass attitude. Y'all don’t like your job find another one that fits your attiTUDE!!!!

We booked our flights online. We added carry on bags. We later found out that it was for only our departure flight not our return flight. Strike one… At our check in I forgot water in my bottle. Had to dump it out, no problem. My fault. But I followed directions and we to the pre check line, the attendant was verbally rude and telling I shouldn’t be in this line, I explained that I was told to go in the line since I was already checked. I asked if he wanted me to go back to the other line. Rude- Strike two… We finally got to our gate. We realized they stole one of our new Stanley cups. Strike Three…This cheap airline ticket… became just as expensive as any other like with all of the extra charges and very rude people… Pass the word on your horrible experience… Don’t be fooled by the cheap price…. As a good deal… you will regret it.

Two Months in a row I have Flown Frontier and Two consecutive Flights I purchased Exit Row Seats and Frontier Changed Planes and gave my PAID for Exit Row seats to others for FREE because my Seat Numbers were NO Longer Exit Row seats. Of Course I Complained as did everyone else- the Flight Attendants even admitted they are Exhausted with this Happening. They Admitted this Cheap Airline won't upgrade their reservation systems to change your seats when this happened. They DID give me a Refund for the seats, but you cannot Speak to ANYONE if it is one day after your flight. I Demanded a Travel Voucher in my email response - Crickets. Their Customer Service Sucks.

I would give a zero stars if it was available. It’s cheap in every way. No room to breathe, SUPER low class employees who don’t care about your opinion of their absolute RUDENESS. WAY overcharging for bags last minute that you HAVE TO PAY in order to get home. We travel with big groups (130 people). They made thousands off our group after charging extra bag fees. Will NEVER fly them again.

Terrible service, they pick and choose who they want to make measure their bags. Two of the employees were arguing because 1 employee told a customer he could fly with two bags and not pay and the other told him he couldn’t. They were rapping and dancing while we were all waiting for our delayed flight.

I was scheduled to fly to Philadelphia from Dallas at 11:35 this morning. Arrived at the airport at 8. Dropped off rental car. Then went to ticket counter. They don't even have boarding pass print kiosk. You must go to customer service counter. When I showed my ID to the counter person she said said my flight was delayed until 6 due to a late arriving aircraft. 15 minutes later my phone got a text message telling flight was delayed. Just now received an email telling me same thing. Horrible communication.

Today I flew for the first time with Frontier but it will be also the last time. We boarded in Chicago with layover in Las Vegas. We paid for our carry on. In Chicago everything was fine, but not in Las Vegas where Daniela from Frontier charged us another $25 for our carry on over what we paid initially. It's not worth to fly with them. In the end you will pay more and you have to put up with really rude personnel.

The absolute worst Airlines and that's saying a lot when you've flown JetBlue, but Frontier is worse than Soul Plane. And they even kicked Khabib off of a flight. Save your money and spend it more wisely, stay away from this trash airlines.

The customer service in Punta Cana Dominican Republic was the worse experience: they scream people’s names to help with the check in when you can’t do the check in your phone. If they don’t call your name you have to wait for a non helpful lady who went to the restroom leaving us at the counter and took 40 minutes to come back when the flight was closed! They do whatever they want and the only thing they told you is to call customer service. we couldn’t fly that day (01-05-25) and when we called customer service the next flight was for 01-07-25 and it was 22 hours flight..of course we had to go to another airline and buy tickets

This airline should not be in business or they need to really invest in changing their public image. We flew home on this airline after funeral services for our very close family member. The flight crew was great. The gate personnel at gate E3 on 1/7/2025 at night are the worst. I had bags in both hands as my wife was carrying the baby. The baby stroller had to be retrieved from the ramp. I walked out to the waiting area of the gate just to drop bags and then get the stroller. There were two people working for Frontier and both verbally yelled and said I could not go get the stroller. There was an exchange of words about getting the stroller and about being on hold for a hour on the plane after landing because the gate was not available to get off the plane. So now they wanted us to wait again for an unspecified amount of time to get the stroller. No offer to assist with getting it. I went back down the ramp for the stroller.

DO NOT EVER FLY FRONTIER!!! Worst service from beginning to end, nothing but a scam. Paid $406 for 2 carry ons (originally paid $208 for the carryons under the impression that would be roundtrip, on the return flight was told to pay an additional $198 because the $208 was NOT for round trip) after already paying $700+ for the 2 flights. How is this legal? They literally hire bottom of the barrel staff, none of the people I’ve seen working for frontier look decent or sensible literally, have horrible attitudes & zero willingness to assist anyone. I will never fly frontier again, I fly frequently & thought I’d try to save a coin this once but no, never again & anyone looking to fly please don’t fly with them, this is my first & absolute last flight with this airline.

I would never recommend this airline. I was on a flight from SFO to Las Vegas and a gentlemen was kicked off the flight for speaking Russian. Apparently, the attendant felt uncomfortable with this and kicked him off. Turns out he was a UFC fighter as well. I'll never fly or recommend this airline again.

Beware when buying checked bags with Frontier. I purchased what I thought was round trip for my checked bag, however, it ended up only being one way. They charged $300 round trip to fly ONE bag that weighed between 40-50 pounds! Be cautious when purchasing luggage through the app, very misleading. Will never fly Frontier again.

My son recently flew with Frontier with his big sister to go see their dad in Colorado. I myself did not fly, but our Britax stroller was checked at the gate and was not returned to us on the returning flight at IAH, Bush airport in Houston, TX. This is infuriating because not only did it get loaded on the plane from Denver, but they have yet to find it. It's hard for me to understand that it hasn't been found being that it can only be in one of two places. The gate they departed from, or the gate they arrived to in Houston.

I am writing this with utmost dissatisfaction with Frontier Airlines. I had a flight from Chicago to Baltimore on 1/6/25 and it was canceled due to bad weather (understandable as it's out of their hands). I was given an option to chose another flight and I took a flight from Chicago to Baltimore with a stopover in Orlando. My flight from Chicago to Orlando got delayed by close to 3 hours and I missed my connecting flight from Orlando to Baltimore. I approached Frontier helpdesk at the airport to rebook another flight and I was told that there are no flights available for 2 days. I was also told that I can request for a refund if I don't want to rebook and I would be given a full refund(I expected half of what I paid for the round trip). I paid $356.92 for the round trip and I was refunded $34.78.

I arrived at the gate on time but the agents had closed the gate early and would not let me on the plane. I could see the plane right outside the window and begged the agents to let me on. They refused and would not say why the plane was sitting there and why they would not let me board. As long as the plane was still there I kept trying to persuade them because my 98 year old mom was dying and I had to get to her in time. It was an unreal situation at the gate.

Booked a flight in june 2024 for our anniversary to Phoenix from philly. On the return our flight got canceled. When I contacted the airline they booked us a return flight home. Problem is they charged my card double the cost. When I tried to contact them they have this 24 hour rule and after that expires you can't get anyone. Please pick another airline because in the long run you will save time and money.

Website offers misleading information on bag charges. Was checking in and the charge per bag was $40 but the total indicated that I was being charged $74. Customer Service won't honor the $40 price because I didn't think to screenshot the page on my phone - Screenshot the baggage pages to protect yourself 0.

I recently flew with Frontier Airlines on a trip from Philadelphia to Chicago (Nov 2-3) and had a disappointing experience. Although I initially chose Frontier for its cost-effective pricing, I encountered several issues: Unexpected Carry-on Fees: I was charged $485.99 for carry-on bags, even though I was told they were included during booking. Confusing Seat Charges: I paid $303.84 for emergency exit row seats, but the correct charge for our group should have been $232.

Reading this review will show about a dozen horror stories all in one experience. Frontier is the worst, and every other review shows it as well. We are back in the waiting area after 4 hours of no information, rude staff, sketchy circumstances, illegal threats by the staff, plane issues, and about 12 delay notifications... and now we are back to square one waiting for information.

Paid for carry-on bags with the Economy Bundle and was told at the gate it only applied to some flights but not this one. Had to pay additional $198 for 2 carry-on bags. What choice did I have since we were going to visit family for Christmas, and I had booked a nonrefundable fare? Turns out the attendant lied, and after I contacted customer service who confirmed I did pay for the bags they credited me the $198 and also corrected the return flight ticket as I had paid for the Economy Bundle as well. Worst experience ever!

Thus airline is a joke. We waited 3 hours to check in for a flight in Boston. We were sold a ticket to Santo Domingo connecting in Orlando. We purchased a pet ticket for our dog to fly in the cabin. We'll when we went to board our connecting flight they told us they don't allow dogs even though it's paid for and on my boarding pass. Now we are stuck in Orlando looking for another airline. They refused a refund because it's posted on their website. We have lost a day of our vacation and they could care less. Manager was rude and customer service useless. This airline is really bad.

Philly Frontier associates stopped us in line and made us pay $100 for a personal item without sizing it. They were incredibly rude and told us they are incentivized for finding people in line to charge. We sized it ourselves when we landed in Tampa and it was the appropriate size. The Tampa Frontier associates said they couldn’t help us since the incident happened in Philly. They gave us a card to see if we can get a refund and the website didn’t allow us to submit a ticket for this issue. They have excelled in causing strategic confusion to steal our money and keep it. We will NEVER fly Frontier again.

We were left STRANDED by Frontier Airline by the agents closing their terminals and telling us there was supervisor getting us Hotel vouchers - when in fact no one was there. We ended up getting a hotel at our own expense and booking a flight home on another airline. I will never fly frontier again.

Fraudulent. DO NOT FLY FRONTIER. Trust this and the 19,850 TERRIBLE REVIEWS. The "customer relations manager", Christopher, is as competent and efficient as the Frontier company, so I don't feel shocked that's who the company has as a representative but my goodness Christopher shouldn't be in customer relations, let alone being allowed to manage it. I won't even go into details, just trust that this company will not be around for much longer. They operate under a terrible business model and 100% aren't driven by ethics nor customer satisfaction.

Very unorganized airline. I had the connection flight from Colorado to Tampa and then from Tampa to Virginia and they lost my bag. Charged me twice and very rude personnel in Tampa airport. That was my first time flying with them and absolutely that would be my last flight with this airline. Please do not travel with them. It is waste of your money.

Absolutely the worst airline I have ever flown with. They nickel and dime you to death. I thought I was saving money by getting a much cheaper fair than other airlines, but that is how they suck you in. Then once you have purchased your ticket, you have to pay for your seat, assignment, a carry-on bag, and a checked bag. For your seats, you have to pay anywhere from $29-$75 for each leg of your trip both ways. You have to pay $75 for a carryon bag, and you have to pay $75 -$150 for ONE checked bag. And their app is very confusing; it says up to 40 pounds is $74, and if you want to go up to 50 pounds it's an extra dollar at $75. So I paid the $75 just to be safe, but it turns out they charged me an ADDITIONAL $75 in addition to the $75 each we already paid.

Worst customer service at PDX Oregon airport today at 30 DEC 2024. Flight departure time 4:54 pm. We were at line 3:35 pm to land luggage - later we were asked to go to print luggage tag ourselves. It was 3:50 pm. But when we went back we were told it is late by 2 mins. Cannot take our luggage. It is terrible experience and forced to split family and I was forced to take other flight. The manager at PDX Frontier checkin luggage area is very rude. They denied refund. Tried contacting customer service no help. Never take Frontier Airlines.

Everything was worse than you can imagine. So many delays and it was almost a 10 hr delay for a 4 hr flight. My entire night was ruined. The compensation was terrible as they only gave 5 dollars. I can't even buy water with that much in an airport!

I and my family recently traveled with Frontier Airlines from San Juan, Puerto Rico (SJU) to Baltimore, MD (BWI), on December 26, 2024. We had purchased the tickets on November 18, 2024 for $415.92 through Priceline.com. I had checked-in on December 25, 2024, for our 6:00 am flight including our checked-in luggage; late in the night on December 25 we have received a text message that the flight would be delayed by an hour with take-off time at 7:00 am. On December 26, 2024 we had reached the airport at 5:30 am and had gotten our luggage inspected for USDA and were in the queue to drop off the checked-in luggage at 5:40 am, there were very few agents at the counter to check-in the passengers or the luggage.

Frontier Airlines is one of the worst in the world. I regretted flying frontier and I will never fly with them again. I flew from ATL to LAX just 5 hours flight and everything about my journey was horrible, first of all I was forced to download the frontier mobile app to print boarding pass and to pay for bag. This took over 45 minutes due to system down. Even the staff saying their system be acting up sometimes which is understood after going through all this it's unfortunate the supervisor told me the gate will be close in 30 minute and I won't be able to make it through the TSA and my flight will be cancel. I have to rebook and pay for another ticket which I did but thanks to my ZURICH travel insurance, the baggage charges was outrageous. Trying to charge me $154 for just 38LB luggage but I declined it and another $69 for 15LB bag so ridiculous, the staff at the ATL airport are unprofessional

If I could give zero stars I would. My booked flight in September was cancelled. Rather than requesting a refund I booked a new flight but to a different airport. A few days later that flight was cancelled as well. Frontier would not give a refund. First they said because I used the airline credit for another flight. Once I showed that that flight too was cancelled they said it was because the back gave a chargeback. When I provided the letter from the bank showing they reapplied the charge and told me I had to deal directly with Frontier, I am getting no responses. I contacted the BBB and they have now closed the case because Frontier is no longer responding. I will never fly Frontier again. They are Thieves.

Currently in the Hartsfield International Airport (ATL). Frontier is the absolute worst airline service to fly with. My 7:25AM flight to MCO has been delayed 3 times (greater than 4 hours). I was told to stand in two very long lines only to be directed somewhere else. I’ve asked to speak with a supervisor and in mid conversation a supervisor above her said let security handle that. Supervisors (male) Lenoy and (female) Demetrie were very unprofessional and rude! I watched Lenoy yell at several customers and the company was clearly at fault for the un organization! DO NOT WASTE YOUR TIME FLYING WITH SUCH A PATHETIC, INCONSIDERATE BUSINESS!

I had the worst experience with Frontier Airlines, and I cannot recommend avoiding them enough. I purchased a ticket for nearly $500 and paid 74 dollars for a carry on bag, for a Christmas Eve flight, expecting at least a decent level of service, but what I received was a complete nightmare. Despite standing in line while everyone else boarded, my seat wasn’t assigned until the very last moment. The flight was delayed, and the plane itself was filthy—absolutely unacceptable for any airline, let alone during the holiday season when people are traveling to see loved ones.

If I could give zero stars I would. One star is is wayyy tooo much for this disgrace of an airline. This is my 3rd time having a delay or flight change with Frontier. This is unacceptable. Thanks to them I spent my Christmas In the airport all day and night. This has to be illegal.

I've flew on Frontier from 3 different Airports to 2 different airports in NY. I recently had shoulder replacement surgery. I was in a Shoulder Brace. I asked to flight attendants if we could move to the exit seats behind us as it was very tight in our row, they were rude and said "You have to pay $75" but they let another couple move and said it was weight distribution. I said, "They're young." I'm 62, my wife is 54, put them in our seats and switch us, that's just bull. I will never fly Frontier again and my wife is canceling our Frontier Credit card. Horrible Experience.

I will never ever fly Frontier airlines again. They "falsely" say "discounted airline" but then overcharge for everything. You pay high dollar for your checked bag and are only allowed 40 pounds. Mine was 3 pounds over and I was charged $100 more. I had to wait in the check in line for almost an hour because there were only 2 employees working and one of them was on and off her cell phone and not helping people.

Horrible airlines. I am disabled and became very sick while waiting to board. I ended up being loaded in an ambulance from the gate. My children went home with my oldest son while I went to a local ER and ICU. My husband was told that our flights would be adjusted and to just contact the airline. They originally agreed and even said there was confirmation in my file that I had been rushed to the ER from the airport. That I could call back when I was released and they would adjust the departure of our flights.

I was over an hour early. A ** man at the counter told me I was 12 minutes late to check in. I still had over an hour till they boarded. I am **. I felt this was a targeted attack to keep me from getting to my destination. I decided to book a flight on united ASAP. He was rude and gave me a feeling of uneasiness. I am a young lady unaware that I was violated. My family insisted I complain after their findings. I was upset, confused, and scared. I think that was his intent. He didn't care and went to the next, didn't even explain why they would check in over an hour early but not board. It was a horrible, degrading feeling, but I went to a more reputable company. No issues have ever occurred with United Airlines.

Recently flew from Denver to Tampa, plane was 15 minutes late, the gate manager pre staged section one boarding along the wall and then sent us to stand outside waiting for wheelchair passengers to be boarded, ended up getting sick from cold, when we landed in Tampa the ground crew wasn’t prepared and we sat on the tarmac for longer than needed, after 40 minutes waiting for check luggage, decided Frontier isn’t interested in customer service.

I can’t believe how the flight attendants work with PAYING customers. Guess what? You wouldn’t have a job if it wasn’t for your customers that you treat so horribly. Your language and how you talk and act all high and mighty get off your broom and be kind and respectful. Didn’t your Momma or Dad tell you to treat others the way you want to be treated.

Worst ever hospitality from the crew despite too many changes from their end to the flight timings and also delay of so many hrs on the actual departure as well. No one stands at the reception cabins when there are delays on the flights and no one to assist when you miss the connecting flight. Also, no proper assistance when required on the flight as well.

I don't know where to start. All I can say DO NOT WASTE YOUR MONEY WITH THIS LOSER AIRLINES. They sale you a very cheap ticket, but boy, they charge YOU for using the toilet. Not to mention, their fee, which is much higher than reputable airlines. Service zero, responsibilities zero, sense of understanding zero, no communication by phone. If you lucky you chat with some bozo on chatline who is chatting with 5 other customers simultaneously. Often you have to deal with delay and cancellation. On and on, expect one chaos after another. I just have one question, how do they survive with that kind of business model and attitude? I hope no ones have to face the experience as I have. I didn't want to give them any stars, but for sake of submitting this comment I had to chose one. So pay a little more and get a peace of mind.

Frontier Airlines is a scam when it comes to charging you triple for your bag on October 18 to October 22. I told strip to Orlando from Houston. They made me pay for 2 checked bags originally online. When I reach the terminal to scan my reservation the Frontier agent told me I have to pay for my carry on bag after I told him I already paid for it twice already. She checked my ticket and told me no, I didn’t pay for it and that I I had to buy a carry on bag for $79.99. I tried repeatedly to contact Frontier after I paid for the bag twice and to solve the situation, not only did they categorically refused but they gave me the run around, these people have no scruples. Please do your due diligence and try not deal with that airline. They just lost a customer. I wouldn’t even give them 1 star review.

Discriminatory and Inadequate Handling of Disabled Passenger's Portable Oxygen Tank. On December 5, 2024, my father, a disabled passenger, and I experienced mistreatment at the hands of Frontier Airlines. Upon check-in, my father’s portable oxygen tank was approved by the agent and properly documented according to your policy. However, at the gate, agent B. ** questioned whether the tank had been cleared, despite confirmation from check-in. He stated that the approval was not properly notated in the system.

Pay a few dollars more to have an on time flight and not be harassed. The flight was delayed, then they delayed us further by having staff inspection everyone's personal item. Frontier is apparently so desperate for our dollars that they can't miss a chance to charge someone the $99 checked bag at the gate fee, even when they can't manage to keep our flight on time. They now pay employees for each checked bag they can force on a customer which doesn't encourage great customer service. The pilot had to ask passengers not to take their gate experience out on the flight crew.

Unbelievable how little your staff and employees cares about your passengers! Feels like everyone hates their jobs! Nobody smiling! Nobody says good morning! Nobody cares! Staff just stands around looking mad!! Good luck!

This has got to be the worst airline I have ever flown in my life. The extra charges to all the gate changes to delayed flight. It was the first time and the last time I will do this. If I could give it a zero star, I would.

Worse customer service in the world. There is no way to contact anyone in live even if you provide them membership account number and booking code 24 hours before departure how the say on their website. Looks like a scammer. It’s unbelievable.

Used to think Frontier was a good airline but recently every time I fly it seems like there’s always someone checking people into their gate who is rude and short with everyone. And there’s always flight delays. We had to pay for a personal item because it was too big (even though they said it was fine on a previous flight a few days before) and that was frustrating but whatever, but the lady that was at the check in-in desk at the gate was so rude about it and wouldn’t let me stand next to my little sister (who is a minor) to help pay for the bag because she didn’t have any money. She didn’t even tell us the price, she just came over and grabbed my card. She was also like this with everyone boarding and I never even saw her smile. Not once.

Most horrible experience. Searched go Alaska airlines on Google and was directed to cheap guru reservation. I booked a flight. My contact info was given to some hackers who messaged me to go to the airport 2 hours earlier then ounce I left, got a message from Frontier that it was delayed almost 3 hours. I spent almost full day at the airport for an hour flight. They don’t let you take an aisle seat even if some are available and they assign seats to you online that you don’t want. After a flight delay of several hours, they didn’t even serve a drink on the flight. The stewardess was rude…

I purchased an airline ticket from the Frontier Airlines web page for Miami to Guatemala on January 2, 2025, for business purposes. The meeting was postponed to April 7, 2025. Then, the Airline will no longer fly to that destination. The airline will charge a $99 cancelation fee, for a service that they do not operate anymore. I called FRAUD.

This airline is a rip off. Their cancelation fees or fees to change. Your flight are more expensive than the flight itself. $99 to cancel or change your flight. Most of their flights are under a $100. They charge for everything. I do not recommend this airline to anyone. Unless you're flying with just a wallet. Worst airline in the United States, they are thieves.

I will never fly with Frontier again after the nightmare experience I had. First, my flight was canceled due to mechanical issues, and the next available flight wasn’t until the following day. Sure, they rebooked me, but they acted like I was lucky this was happening without any additional charges, which felt completely tone-deaf given the circumstances. Then, they sent everyone to the check-in gate to reschedule their travel arrangements, but there was only one person handling a packed crowd of frustrated passengers. It was chaos. As if that wasn't bad enough, they handed out a $10 food voucher per person for an ENTIRE day. That’s it—$10 to cover meals for a whole 24 hours.

I flew Frontier often following covid, monthly actually, for 2 years. Since 2023, their service has been awful and policies are outrageous. Why only provide customer service to Elite members (which cost $99 a year) or passengers flying within 24 hrs? All paying customers deserve to be able to reach someone by phone. Travel can be stressful enough without not being able to reach a live person. And the chat function is a joke! This airline needs to go out of business if they aren't going to service customers properly!

I traveled Frontier home from our trip to California. When I went to check in they didn’t have me a seat and I’m the one who booked for 6 of us. They had put one of our children alone. I did get that problem fixed. I have never flown on an airline that they charge for a carry on. I had NO idea that it was going to cost us $100 per carry on bag. That is SO OUTRAGEOUS!! I will not fly Frontier in the future. I paid more because of the luggage charge that I had no idea about than I would have with our normal Delta who we get free carryon and 1 free check in bag. This airlines is not worth the hassle that we had.

I recently traveled with Frontier Airlines and was quite disappointed with the level of service provided by the flight attendants. Unfortunately, I found their attitude to be unprofessional and dismissive, which significantly detracted from the overall travel experience. The flight attendants seemed to display an air of superiority and were not particularly attentive to passenger needs. Their demeanor came across as unfriendly and even hostile at times, which is not what one expects when flying.

Frontier customer service didn't help at all even when I purchased tickets with them, claiming that they can't do anything because the flight is operated by another airline. Why do they sell tickets if they won't be able to help? I had to cancel 4 tickets and eat the cancelation fee, horrible airline.

The customer service is rude and not helpful from the very beginning. That was a delayed flight and they told us that the flight was canceled only to find out that the flight was still going and we found this out from another passenger. Once we did get to Denver, CO we stood in line for 3 hours with a handicapped passenger. The workers didn’t inform us as to what was going on. They had time to talk to each other but not their customers. It took them 3 days to get us home on a 1 hour flight. For all the time and line and never even offer a bottle of water. This is our first and last flight on FRONTIER AIRLINE. We’ve been flying all over the world and that’s the worst we’ve ever been treated.

Worst airline on the face of the planet! They purposely understaffed bag check in creating a line that took over 2 hours only to make everyone PAY to change their flight for their own incompetency! Do yourself a favor and NEVER use this airline as they will screw you any chance they get. Best part? They charged everyone to change their flight so they made money off of the problem that THEY created! Whoever heard of getting to the airport 3hrs early to make your flight? Frontier is literally the worst customer service I've ever seen and I should know, it's my line of work.

I paid extra for my seat and carryon. And didn't get either. According to the staff, the flight was overbooked but at the office boarding few seats in the front were empty. The personnel has no customer service training. Very uncomfortable seats. Definitely not an airline that I could recommend.

A joke and always will be. The fact that they attempt to charge for a backpack is preposterous. Clerks making threats of not allowing you to fly yet provoking you with the nasty attitude and beguiling. They have hired road lizards for customer service and sheesh…are they really that money-hungry…then $99 at that! Delta and United are my normal airlines and for the head and aggravation with these nutjobs I have received; never again will I ever fly with Frontier; I am deleting the app. It is very true you get what you pay for. I will not take a chance with quality over quantity again.

The staff in Denver International were absolutely awful and rude. Will never fly this airline again. The price is not worth service. Agents at boarding were not helpful at all. Rushed you and bad attitude.

First, a week after I booked my flight they changed return flight so instead of a 3 hour flight it was 12 hours. Now I go to app to check in and they say I didn't buy return seat when I know I did. They switch prices depending on if you use website or app. So I paid now to have a seat in the VERY LAST ROW. I WILL NEVER USE THEM AGAIN.

I have booked a few flights with them in the past few years. And every single one has been canceled by Frontier or adjusted so I have to cancel and book other airlines. Which causes me to lose money because I'm booking with the another airline closer to the flight. And I have to adjust hotel and rental car plans because of the changes. I'm the idiot thinking this time would be okay, so I booked with Frontier and I just got another email from them that they adjusted my flight next flight and I am missing a connection. I can't say how much I hate Frontier.

Las Vegas airport frontier staff manager Mary Ann and 2 African American workers were so rude and threatened me kicking me out of the flight because I couldn’t get my bag in and this was my connecting flight from Europe. They suck and I will never fly with Frontier nor will I let anybody I know fly with them. I had to leave my bag at the airport…

Do NOT fly with this socal airline, absolutely NO!!!! Customer service, only computers that go round and round, They will put you and your wife purposely in different seat to make you upgrade. Trash shady company.

The physical flight service was ok. The digital service and phone customer service is awful. I had to cancel one of 3 tickets, and even with the paid upgrades in booking was unable to do so. If you think you will need to cancel or change your flight don't fly Frontier. If you have no options, good luck.

Worst Airline ever. You will be overpaying more than you know. They have no proper customer service. Only a chat that does nothing to help employees suck seats suck. If you want a flight from hell take Frontier. I will take any other Airline but frontier. Save yourself the nightmare. I will never give frontier my family's money or friend's money ever

This company is trash. They charge ridiculous fees, they do not have enough knowledge to handle even the simplest of problems, they then charge you to make up for their failures. Do not use this company.

If you can fly elsewhere. In a trip from Utah to Arizona to attend an expo for business. They lost my checked bag twice. I flew with 2 bags and both times they lost my bag. I was traveling with food and because of the delay the meals that I was bringing to the expo spoiled. I have filed a claim and it has taken over 50 days and no movement. They keep passing me around and no resolve. I will never fly with them again and recommend if you make the poor choice and do be sure to only use the carry on for bags. Their staff is rude and their airline is a joke. Negative 10⭐️

Worst airlines ever. Worst staff ever. Inefficient. They don't even know what communication is. They changed the gates at the last minute and announced 5 mins before closing time. No message. No mail communication. None whatsoever. When asked why they have communicated, nobody responded. When I was persistent for an answer, they denied entry to the flight. When asked why, they said because they can and there is nothing I can do about it. Everyone is rude. Their staff is rude and obnoxious. They won't speak to you when spoken to. They talk at you, not to you.

Here’s how you could express that in English: “They tried to charge me for the same baggage on my fourth flight, even though I had flown with it three times before without any issues. When I refused to pay, they closed the gate and wouldn’t let me board. This airline felt more like an animal transport truck than a passenger service.”

Do expect to be overcharged. Do expect unfriendly employees. Do not expect vouchers for hotel if flight is changed. Do expect the flight to be changed. Do not pay for any bundle as it is not honored. Cancelled flight and no reissued ticket. I had to buy 2 one-way tickets to get home.

I am extremely disappointed. We were lied to our face, my whole family. We booked a trip from Detroit to Denver for a family of 4. First, our flight was changed from one to two. When we landed in Dallas we were told not to go too far because we will continue to fly with the same plane to Denver but of course it did not happen. 15 min later we were notified that our 2 pm flight was cancelled and changed to flight next day at 6:00am. How disappointing it was because we only 4 days of vacation and really wanted to use these days to be together. In order not to ruin our vacation, we had to buy three tickets with American airlines to meet our daughter who flew from Toronto to Denver and was waiting for us in Aéroport. It was her reading week at university!!!

What a horrible airline! I live in Florida and Hurricane Helene closed the airport the day of my flight. They refuse to return money for the seat that I paid for. Spend your money on a credible airline.

Don't buy the wild pass. Frontier does not have anyone to talk in case you need to resolve a problem. I left messages and they said that they will returned my call and no one call me. I am trying to cancel this more than a year ago and no respond. Don't waste your money, find a different airline that provide good customer service.

The worst airlines in the history of American consumer aviation industry. Big Buyer remorse. They don’t care about customer. Never seen such a rip off company ever. I promised myself that I will never be using this company ever again.

Worst airline I have ever used and I have been flying for 40 years. Waited in line to check bags and when I was next in line 4 employees stood there looking at their screens for several mins and time lapsed so it was 1 minute past check in. They said the gate was now closed! Missed an important meeting and had to pay for additional transportation when I landed. Will absolutely never use this airline again!

What a horrible service. I was 2 hours earlier at the Austin airport. She was the only lady at the desk. Don’t want to help us to print our tickets. Thanks to the service we lost our flight. What a bad service.

This was the worst experience I've ever had. I flew out of Seattle to Nashville with a 6-hour layover in Denver. Last night, every single Frontier employee was rude and had an attitude. They changed the gate shortly after the posted boarding time. I sprinted to the gate but made it there at 5:51 am. They also didn't do a last call.

I think their CHAT line is run by bots! I couldn't cancel nor reschedule a flight. Terrible! Now, after the fact, I discover they have the most complaints! I booked via Expedia and they walked me through the process I repeatedly had done. Expedia did offer a check box that offered cancellation fee but Frontier never refunded. They had me classified as unrefundable. Expedia said, after the fact, oh, they have their own policies of refunding money. When I tried to reschedule, I still got cancelled! I called them and they only respond to their elite customers. Never again! Have fun with the money and PLEASE do not rebuttal with excuses and defenses if I'm not getting a refund. You know where to shove

Frontier will screw you over! On two separate occasions I booked flights through Frontier and then booked my rental car, hotels, parking and such for my vacations. After about a month, each time, Frontier, completely canceled my flights, with no explanation. The only option they gave me was an outgoing flight the same day I was suppose to return home, a week later. I ended up having to cancel and rebook almost everything and ended up paying twice as much because everything went up during those months. Would have been better off booking with any other airline on the front end. They are scumbags!