Frontier Airlines Reviews

Let me start with I am not a wizard and cannot snap my fingers and get from Allentown PA toTampa Florida in less then 24 hrs so as that said I had a flight to leave Philadephia airport at 632 pm on 7/13/24 to go to Tampa non stop to pick my wife up from spending time with grandkids so my flight was canceled due to bad weather I believe and all other flights were sold out until 7/15/24 and me and my wife's return flight was for 7/14/24 the very next day at 945 are close to that so I called my wife, told her flight was canceled and there's no way I can get to Tampa by tomorrow [this is my wife's 2nd time flying and would be her first alone and after we lost our son 3 years ago she has anxiety really bad that's why I was going down to come home with her].

Flying out of Philadelphia to Orlando. The customer service from the check in counter did not exist. I paid for my bag 24hrs before but had the option to check it or carry it on the and they wanted me to pay an additional $20 to make it a carry on. In addition my tickets were bought at the same time but they had us sit 10 rows apart. When asked to change our seats the agent and the supervisor stated the flight was oversold and nothing could be done but were asking for 2 volunteers to take an emergency row seat that was available. Frontier gotta work on CUSTOMER SERVICE. The passengers aren't always right but we keep the business going.

We were asked to measure our personal bags, all of which fit in the sizer. We were still required to pay a $99 fee, even though we traveled on 2 separate Frontier planes to get to Arizona with the same exact bags without any issue until our return flight to Orlando. When we got on the plane, the attendant asked to see all our tickets because there were too many people on the plane. We were eventually seated and a few minutes later my husband was told the captain would to speak with the him. The attendant continue to go to the rest of our seats, which were scattered throughout the plane, asking the remaining 5 of us to make their way to the front. We were asked to get off and make our way back to the gate. I asked about a refund for the bag I just paid for 20 minutes prior. She offered to schedule us on the next flight or issue a full refund.

This is the worst airline I chose! There is no customer service available. They charge you checking in at the desk! You have to wait for 40 min for wheelchair service. And then you have to walk to the wheelchair service!!! If you can walk, why do I need wheelchair service! I would never recommend this airline or purchase again.

We have two connected flights with Frontier. First flight there was kind staff and plan was clean. Our flight was late taking off. The deals are not that great. There is no WiFi and no charging ports even in the most expensive seats. On the connection we had to completely leave the plan and board again. The new staff was horrible and rude. I will never choose this airline again.

Horrible company! Tried to fly with them twice and both times the flight was cancelled over an hour after it was supposed to leave! No weather issues. Just had you sit there for hours at the airport delayed and then gave the plane for another flight! No other options to fly out for several days either and then they “compensate” you with a $100 voucher towards future travel with them, as if if that makes up for the time and financial cost of having your flight canceled with no way to get home or to your vacation!

We were trying to check from the hotel 24 hours before our Cancun-Chicago flight with no success. The app kept asking for an update which was not available on the same app then could not move forward with the check in. Once by the counter the lady said it was the airport WiFi which we were not using since our phone has our own Internet service. Then she said to ask a relative in Chicago to do the check in for us through the app which it was ridiculous. Then she asked for an error in order to check us in without a fee.

The airline found my baggage and delivered it to my address. Everything in the suitcase is intact. I am pleased with the result. Thank you

I’ll start by saying that I never say never until my travel on Frontier Airlines. Simple trip from Syracuse to Orlando. Original take off 6:55 pm. As soon as we arrived to airport, delayed to 7:40, then to 8:25. Then as our plane arrived, we could see it sitting on tarmac and another Frontier jet pulled into our gate, making our flight wait for 1-1/2 hours as the other plane unloaded, loaded and took off. What a joke. No explanation, no nothing! Never again.

I booked with Frontier because they had the times I needed, I usually use Southwest. Well that came back and bit me in the butt. My flight to Portland was fine, my flight back turned into a nightmare. I flew from Portland to Phoenix and then found out that my flight that was to leave at 7:30 pm was cancelled. My options was to fly to Orlando at 11 pm that night and arrive at 6:30 the next morning. Well then that flight was delayed and we left at 1:00 am and arrived in Orlando at 7:30, then I could fly out of Orlando at 10:30 pm and get to Cincinnati at 2:00 am. I took the flight to Orlando and then got on Southwest to fly to Cincinnati at a reasonable time. I felt bad for the families that had small children with them. Then they sent me a meal voucher after the last flight left that expired in one day. The seats are horrible, you can’t even get water free, the staff on flight are not very professionall. It’s not worth the headache.

My husband is not a picky person. If he can save some money, he will take the deal, knowing that you pay for what you get! That being said, for a man that never complains, he would rate this airline the WORST in the world hands down. Worst customer service and the plane were not well kept. Nothing was updated on the information board for gate changes until boarding time, which had passengers scrambling to get to the new gate to make it to boarding. They make their fare sound low just so they can gouge for carry-on that clearly fits in the carry-on box, but if anything that hangs or flaps out it's considered out of the dimensions and you are then charged $69. It's their way of making up for the lower fare tickets. Frontier Airlines charges $99 to check a carry-on bag at the departure gate. DO NOT FLY Frontier!

The airport all airlines have so many rules. Arrive 2 hours early. We came almost 3. Waited for wheelchair. Never got one. I had surgery one week ago to have my breast removed because of cancer. My father passed. They held his body for two weeks so I could come. I ended up having to almost run to get to my flight. The TSA agents that are over 50 needs to retire. They are either tired or need more money. I normally would fly Delta but I said when I read the reviews I will see how bad and guess what they were so true. If they have a heartbeat they hired. SAD.

Booked a flight that was supposed to return at 5:00 PM and made special arrangements for a pickup due to passenger being a non-driver teenager. Days before return flight they changed the flight time to four hours earlier which made pick up and drop off almost impossible. Customer service in the Philippines was not helpful and did not make any exceptions to help. Never fly again.

They changed my flight from 10:40am to 6am same day! They didn't call or text and I verified we had correct info. They were rude when I tried to reschedule and there were no options. Had to pay for carry ons, the seats are very uncomfortable and I am no overweight. They of course had mechanical issues and we left later. All in all, never flying with them again! In my opinion when ya add up all the extras and take in the trashy vibe it's not worth any presumed savings. I didn't take many others word for it and learned the hard way. It's 2 stars 'cause we didn't die.

Flew from Omaha to Denver on my way home to Las Vegas on Frontier Airlines. When I got to Denver, I was informed that my flight to Las Vegas had been canceled-no reason given. 3 hours later after waiting in line at customer service, they got me on a flight the next day. Frontier did not offer me a room or food voucher for my inconvenience. They expected me to sleep in the airport until my flight 16 hours later. I had to book my own hotel and get my own dinner…. This cost me an additional $270.00 out of my own pocket. I submitted a claim to be reimbursed (no voucher) and am waiting with bated breath for their response.

This is the ABSOLUTE worst airline you could ever choose. Once your flight is booked, your monies are deducted immediately. They cancelled our flight one hour before boarding, of which we were going to a funeral. We didn’t purchase a bereavement flight, however; we couldn’t use the alternate flight option they offered in order to make the funeral. We were told that we needed to provide a death certificate and proof of relationship in order to receive a refund. Wait, what… we purchased a regular priced flight and still were charged additional money. We will NEVER buy another flight from this unorganized, useless, corrupt and greedy airline. Trust me, do your research on reviews prior to scheduling with them. They are most definitely a waste of valuable time. No Refund Was Ever Provided.

Our 7/4/24 flight was cancelled due to Hurricane Beryl, which I totally understand; but what I can't understand is the lack of customer service. Our flight was flat out cancelled, there was no option to rebook, no contact information for someone to assist us, nothing!!! Our refund offer was for 40% of what we paid for the round trip flight and I have to fight to get the baggage fees I paid in advance reimbursed. They hide behind their legal jargon and don't want to do what is right for their customers. Buyer Beware... You get what you pay for with this airline and nothing more. There is NO customer service so don't plan on talking to anyone if you have a problem.

The only and I mean only positive about Frontier Airlines is the price. It is a very cheap option if you're not checking bags. The flights are almost never on time, the staff is always rude with no exceptions, and the flights are very cramped. When flights are late and they almost always are, they will always wait until the very last minute to notify you. ONLY FLY FRONTIER IF YOU ARE LOOKING FOR BARGAIN PRICES.

My family member took a flight from Barbados-San Juan Puerto Rico; however, the flight landed in DR, this morning. The pilot asked all passengers to pay $300; further added that he would need that money for the safety of the flight; passengers and crew. Then he told them to pay $300 if they wanted to get to their connecting flights. My family member was supposed to be flown from Barbados to Miami; with layover first in San Juan. This is very shady! Pilot said to pay $300 and they will leave tonight. Nobody knows where this plane is going next! I suspect blackmail/hostage/kidnapping=Terrorism!

I recently had an incredibly frustrating experience with Frontier Airlines and their customer service. We were overcharged for our bags, and despite making the attendant aware, she said she couldn’t help and that we had to call customer service. To take our bag home, we had to pay an additional $104, even though we had already been charged $150 for the same bag due to an error made by staff at the Philadelphia airport.

If you're into surprises, Frontier Airlines is the ultimate thrill ride! It's like playing airline roulette every time you book a ticket. Here are the highlights:

I am extremely disappointed with my recent experience with Frontier Airlines on flight F9 3307. Despite booking and receiving confirmation of seat 25B, I was denied boarding due to overbooking. What was particularly disappointing was that the staff at Los Angeles airport were unable to provide clear answers or assistance. They seemed uninterested in my inconvenience and refused to assist me in resolving the situation.

I purchased the Go Wild last year & got nothing out of it. Nothing but hassles the entire time I wanted to try to book a flight. Then after not using it for the $599 I paid - they had the guts to charge my account this year when my membership expired from the first disaster. I still do not have the refund of the additional $400 charge they tacked onto my account. You absolutely cannot get anyone to talk to you on the phone. Save your money....because they will not deliver...

The worst experience, the worst airline, if you don't want to ruin your vacation, don't travel on Frontier. They charge you for everything, even the check-in at the airport, it's trash. Not even a glass of water on the plane is free.

Frontier Airlines has now started this program called "Discount Den" and will automatically enroll you in this program and charge the last credit/debit card you used for $59.99, without authorization or permission. Additionally, you can not speak with a human being anymore about the charge. So, I have been on their chat system for approximately 30 minutes disputing the charge and cancelling my accounts with them. I will cancel the Mastercard I have with them shortly. What if I was someone going through hard financial times and the charge made me miss an important. Shame on Frontier.

I would give them -5 Stars. They have no customer service contact to find out how to navigate their website. Their chat features are non-existent and the airport agents were late to work. On their website it says oversized baggage up to 51 lb to 75 lb is $100. Nowhere and I mean absolutely nowhere does it say in addition to the already $75 charge. I have screenshot every place that I looked for baggage fees nowhere says an additional $100. They may be cheaper airfare but you have no customer service, no baggage allowance and no drinks or snacks for flights over 3 hours. I would be surprised if they let you get out of your seat to pee.

We have flights from Portland to Houston - switching in Denver - all the flights delays over 4 hrs. Then on return we had flights from Houston to Dallas to Portland and we thought we’d be home by 6pm - it’s 6pm and we haven’t left Dallas - we have spent all day at the airport with delay after delay. Spend the money elsewhere. Time is more valuable than a cheap deal that turns out to be unreliable and not punctual.

I booked RT tickets from BWI to DEN via Travelocity for my family of 5. In addition to Frontier rejigging our schedule twice after selling us the tickets, we had a crowning debacle occur on the flight home. Due to a bug in the app preventing one from Checking In on the way back (because the app records a RT as one continuous flight with a giant layover at your destination), we got into multiple delays that ultimately caused us to miss our flight, despite arriving early at the airport. Frontier offered to sell us 5 new tickets for $230 each. I declined and, rather than pay one more dollar to this company, I paid the same to Southwest for tickets home. After getting home, I filed a complaint. These guys then offered to enroll my 5 family members in their loyalty program and receive 5,000 points ($50) each. Nope. We will NEVER fly Frontier again after this experience.

Pathetic low-cost carrier I will never use this airline again. You better read all the fine print on every way they can gouge you from the moment you check in to the moment you stay in the seat. Every little thing they are incentivized to create new charges against you and to hold your reservation hostage. Buyer beware.

Worse airline ever. Never, never, never book with Frontier. They just cancelled our flights without explanation. We booked on May 2024 and they just cancelled. Worse airline ever. Please don’t book with them.

The seats are small and cramped. Terrible customer service. The uncaring and unhelpful staff was not only rude to us but passengers went to us. We arrived to our seats and I don't think the plane was cleaned between flights. Crumbs everywhere and a dirty tissue in the seat. We were charge 100 for my autistic son's bag that is a person bag on any other airline. They try and reel you in with cheaper prices but there really is no discount with all their extra fees

If I could give a negative number I would. Might be the worst customer service in all of US. No customer service number a website that sends you the app and an app sends you to the website. I even went to the counter at the airport and they didn't have any answers for me wow. They said go to the two places that couldn't help. Yikes!

Absolutely the worse airline EVER! Paid for a one way flight and one bag. Well they got aggressive at the gate forcing people to pay for bags that are “personal items”! I mean these gate attendants are rude and disrespectful. I will never EVER BOOK A FLIGHT WITH FRONTIER EVER AGAIN!!!!

We were flying out this morning from Frontier in El Paso, TX. Our flight was scheduled to leave at 10:40am. Due to traffic, we arrived at 9:45am. They would not allow us to check our bags, that we paid for, because we weren’t there an hour before. We were 5 minutes late. I made the comment that we would not being flying Frontier again. Customer rep, Destiny **, laughed at me and stated, “No one cares if you fly with us again. Maybe you should on time next time!” We repeatedly asked for a manager, which she refused to provide for us! Plus…they turned away five other customers behind us. If this is the kind of service Frontier Airlines provides, then I’ll take my business somewhere else! Just goes to show…you truly get what you pay for!

Frontier. It’s hard for me to add more truth to what’s been posted about Frontier Airlines. It’s labeled as an “ultra-low fare airlines.” Great, awesome. Everyone likes a deal. However, low fares do not HAVE to also equal low quality. For example, Chick-fil-A’s prices are comparable to other fast food restaurants, yet it feels somehow different than the competitors. Frontier utilizes most of the same planes, software and hardware as other airlines. Flying Frontier is uniquely worse than it should be. Why? For me, it’s their attitude. It begins with a distinctly “customer” service phone call focused on Frontier’s bottom line. No one is ever going to try and help you. They will offer you Frontier-focused options, usually at a cost.

My round trip flight that I purchased months ago left the gate 20 minutes early. The website was not update of the early departure. Customer service has no direct contact number to speak with customer service. The airline refused to give me a refund. I had to pay $498 to get 3 new tickets after I had already spent $298 for a round trip ticket. The gate representative known as manager at the CVG for Frontier was nonchalant and not concerned with my complaint and all she said was I was suppose to be at the gate 2 to 3 hours before departure time. The plane departed early! Unprofessional, horrible customer service, not flying with this airline ever again.

My flight overbooked. I was asked to take a flight the next day. No hotel accommodation was offered. The customer service on the front desk were kids who did not know how to handle the situation. I had to purchase a much expensive ticket with a different airline to fly the same day.

I sent an email to Frontier Airlines. I explained the details of how complex it situation was. I received a full refund of that particular ticket. I was offered 10,000 air miles, however, I don’t believe I will use that.

We flew Frontier for the first and last time the flight was not bad, but the customer service was degrading. unprofessional, no communication, lack of knowledge. Once we arrived in Charlotte NC, or prior to getting there., the departure time was changed 4 times, why No one will ever know, the representative Pablo who scheduled our flight was professional, however we were not aware that a carry on bag would be 104 dollars a piece, a supervisor told us during the process of this entire nightmare that she would give us extra leg room as a courtesy, what a joke. There are so many hidden fees we finally got on the plane at 8pm June 27th, landed in Philadelphia at 9 30 for a funeral. We missed the receiving of friends etc. However nobody cared. I am begging anyone reading this do not EVER fly Frontier, just to say money it is NOT worth it in the long run. Thank God for covering us all.

I spent so much time trying to get a flight. Finally picked my round-trip flight for 2 and it came to $394. As soon as I hit to pay it went to pending and someone called and told me the reason it went to pending was because my return flight was not available for the price I got it for. However, I could still get the exact same flight but it was going to be $197 more. So my total went from $394.66 to $591. She just kept saying it’s not available any longer for that price. I cancelled it!!!

It was completely horrible, I planned my vacations since 5 months ago, I bought my flight 2 months ago, they just cancelled with no reason the same day I had to flight and I lost a lot of money, I am a international student and I don't have a car, I had to buy a Groome that take me from my college town to the airport, because it was cancelled I just lost that ticket as well. I couldn't take another flight, I had to buy a bus Greyhound ticket to get to my destination and I lost a lot of money. It has been so painful. Please, DO NOT USE THIS HORRIBLE AIRLINE. Thank you so much Frontier airlines for ruining my vacations. I swear I will never use this airlines again and I will make sure that all the people I know it is aware of this, and never use your service.

So I had a flight at 8 am and it was canceled around 1030 at the night before. I was so upset because the only other flight they had available was a one that I wouldn’t be able to take till the evening and get there at 2am. Which was so inconvenient for me because I had to be at my destination before 4pm. Then I asked them would they be able to add me to an early flight that some of my relatives were on. They told me it was fully booked. So I had no choice but to take the 6pm flight because the refund that they offered wasn’t gonna be enough for me and my daughter especially with the flights being high and all were all booked up. So when my relatives made it to their flight they called and told me that the plane was empty and there were many seats available. So at this point I will never fly Frontier again. This is terrible. Especially since it happened to my relatives already and they had to chose another one the next day like I’m so upset!

This is the worst airline I ever flown with. Me and my coworker got to the airport in Orlando very much on time. In fact several hours early. Got througH TSA fairly quick. Sat not too far from the gate only for them to unload the plane and not call the flight back to Cleveland so we missed our flight. We went to the ticket booth and had to pay another $250 on top of the $900 we already spent to get a much later flight. It’s not right we had to pay when they never called the flight. It literally takes almost an hour to unload the plane and fuel it back up and clean it. We went to the gate 10 minutes after the loading time said and the plane was gone. Not one announcement was made about said flight. We deserve a refund or a free round trip to a place of our choice. It’s not right.

This has to be worst airline and customer service in history. How are they in business is beyond me! You cannot speak to anyone on the phone and their online chat is just a freaking robot that really can't help you.

I have travelled many miles with many airlines and visited multiple Airports, however I now have met Frontier Airlines, and what a mistake it is. I planned a simple weekend vacation to Atlanta to return back home Fort Lauderdale on a Monday. So now we get to the Airport checked in and as we want to try to print out checked in bag label the machines do not work, we wait in line and meet a cranky staff not welcoming at all and a poor Customer Service Attitude to check us in and print the label for our bags to my luck their printer does not work, she starts to bang on the printer to work.

Hello, I'm very angry, frustrated, annoyed, and disgusted in the treatment I received from the front desk agents and the staff. I was charged 100.00 dollars for a bag fee. The front desk agents were rude, inconsiderate, and insensitive. I was racially profiled. The agents had no empathy or sympathy for my situation. Frontiers' customer service agents were discriminatory and racist towards my family. My mother's memorial service was on June 22, 2024 and I was carrying her ashes. I was embarrassed, disgusted, and irate about my treatment.

We missed our flight because nowhere on any of the communications or tickets with Frontier does it say that you have to be there an hour early or you miss your flight guaranteed. Our family arrived at the frontier check-in desk 55 minutes before the flight left and they would not let us proceed because they had closed check in 5 minutes prior. They refuse to let us proceed and our tickets would not be activated and so we were forced to pay an additional $800 and rebook for later in the day for a much worse flight.

Frontier Airlines is the absolute worst! Do not fly with them unless you want to pay 100.00 for an extra plastic bag because it counts as a carry on. After paying for your seats and luggage you basically bought a stress free flight with none of the add-ons that accumulate to create a much more expensive and irritable experience.

I chose to fly with Frontier because of the deal package I purchased from Priceline. All of my flights were delayed, and we ended up waiting in the airport for 9 hours due to the delay, causing us to miss our connecting flight. Additionally, they charge for carry-on baggage, making the overall cost almost the same as other airlines. In my opinion, I do not recommend flying with them at all. While they may seem like an inexpensive option upfront, when you factor in the cost of carry-on baggage and the time wasted due to delays, it's simply not worth it. I strongly advise staying away from Frontier.

Flight experiences on F9 22 and 23, round trip from Phi to PUJ 6/21-6/24, was a nightmare from start to finish. I reviewed an email from the CEO on 5/17 citing clear, upfront pricing options and a better travel experience overall. Frontier fell quite short of this. The listlessness and apathy by PHI gate agents was awful. I was forced to pay up for my personal item backpack (historically used this way - never an issue) to a carry on price of $124, which is absurd and certainly didn’t match bag price checker site. I have spondylosis and my backpack has wheels which caused it to not fit in the curiously small baggage checker at the gate. My condition was dismissed by the gate agents. Attempting to leave PUJ was also pure chaos regardless of arriving 3 hours prior to take off.

Horrible customer service, extremely poor online experience. Definitely NOT user friendly!! No way possible to speak with a live human being. Online chat sends you to an app called Expert something or other and it is almost impossible to connect to it. Only way to receive a boarding pass is online. That's great if you have a connection but if you don't you are screwed. Then it will cost $25 to get a boarding pass at the counter at the airport and that is only when they actually have a representative present which is rare. I guess that it is the same old story.... You get what you pay for. How do they stay in business? Does the FAA or the Department of Transportation regulate this airline? If so.. how are they still operating?

Frontier Airlines is the worst, do not waste your money unless you don't mind being stranded for days without any compensation. My friend is currently stranded in Denver, she was supposed to arrive in Norfolk yesterday morning. They told her she has to wait until tomorrow at 11:59 pm to get on a flight to Norfolk, so now she's broke and stranded for 3 days without any compensation.

Horrible Experience **** There was a change with the gate and the pilot was not informed. The pilot arrived several minutes after ALL passengers had already been seated. The passengers had to wait for the pilot and then all the safety procedures were performed. This delay in the heat (because the weather was over 100 degrees) caused the fuel to overheat and they canceled the flight. However, Frontier just used the “weather code” to protect themselves so that they have no liability issues and can use this argument in case of lawsuits. Unfortunately for them, there are several passengers who can testify that there were delays with the change of gate and pilot being late for departure because he was not informed of the gate changes (he even said that to all passengers).

Never use the Airline. They are customer service is severely lacking. Flights aren’t that bad, it’s just the customer service. Frontier has got to be the worst airline when it comes to customer service.

I generally do not complain. However, I’m stranded at DFW due to another cancelled flight and therefore have plenty of time. Frontier has cancelled the flight from DFW to MDW at least twice in the past four weeks. Both flights were canceled due to “maintenance issues”. Notably, both flights were not full. I suspect Frontier canceled both flights because it didn’t make sense financially to fly with planes that weren’t even half full. Regardless, the airline is not reliable. I think the FAA should carefully review Frontier’s Go Wild program. I suspect an investigation by Congress into the company’s internal policies would reveal numerous FAA violations.

Julie, the manager on duty at Hartsfield International Airport on June 23rd at 6:30am was extremely unprofessional. As my family and I prepared to board Flight #925 to Punta Cana at 7:05am, Julie was highly inappropriate, nasty and unkind. Specifically, flight passengers sat nearly 45 minutes waiting to board the aircraft. At the last minute, Julie announced that all passengers were required to have their passports verified. When passengers lined up in the wrong line, Julie was rude and down right ugly as she gave directions to us. My family has never experienced such a horrible attitude and unprofessional behavior from an airline. This will be our last time flying with Frontier. I would rather not pay for a service, then, be completely disrespected and treated so poorly. Do better.

Original scheduled nonstop flight (Myself & ADHD 8y old) from TPA -PHL canceled 1 day prior to departure (no explanation from Frontier). Used Frontier option to rebook and chose later departure but same day TPA-RDU-PHL. Although the new flight involved a layover I needed to get child to PHL this date. The TPA-RUD-PHL flight was delayed in excess of 3 hrs. There was no explanation from Frontier staff at airport but kept getting text messages (saved and available for inspection) riddled with misinformation as to the delayed departure from RUD. Frontier Airport staff left us completely uninformed in airport and everyone was complaining and irate.

Wish I could give zero stars. I purchased Go Will pass for $600 and it doesn't even show in my acct. The chat option requires an entire day and they didn't even help me. Pretty much said, "Too bad, we'll look into it." They stole my money. DO NOT BUY any of those passes!!!!!

Their app does not work. I could not get a boarding pass. They charge $35 for the privilege of talking to them on the phone. The website would not take my flight number so I could look up a new flight. The employees are dispirited, surly and unhelpful. I would like to have a conversation with their "executives." The voice recognition could not understand my confirmation code.

Regular flight delays and cancellations. Cheap tickets do not guarantee that you will fly on that day. If there is no space left - your problem, you are late. Spending more $$$ to buy another tickets.

If I could give 0 or negative stars I would. First, we all understand, when booking Frontier airlines, we're not going to be getting top tier services. Reality is, we book them because they're cheaper and sometimes the only option for a direct flight. I will no longer consider them for flying, even if my only other option is to drive. Short story is, they canceled the flight from St. Maarten to Orlando due to "weather" in Orlando. Problem is, my wife is a Flight Attendant for another airline based in Orlando. She was flying that day, in and out of Orlando, and two of her turns were to the same general region. We had no weather issues in St. Maarten. The "Weather" tactic is something they use to get around being responsible for delays and cancelations.

The absolute worst experience. They charged a hidden fee for carry ons... both ways! We bought the ticket then once we were in line they said we had to pay 99 each for the luggage. We had no choice... so added the cost to our round trip ticket price. Then they charged us again to get home with the same luggage! The flight leaving was an hour late.... so we missed the reason we flew instead of driving. Now to get home they switched the departure time from 7:50 to 11 pm with no communication! We downloaded the app to get notifications....yet, nothing. We chose seats together both times and they separated us.... and told us if we wanted to sit together that they would charge us extra!!!! This company has lawsuits against it... They need to be shut down!

The worst company and customer service! Will never travel with Frontier again. Life events happen, usually out of one's control. Ask to change departure time and will to pay the difference but to be told Will looked entire amount. Asked if luggage could be transferred to new booking, no! What a scam.

They are the worst scum. $595 more than 30! days before flying and they want me to pay $400 to cancel. No service there just after money. Zero stars. "Since none of our tickets are refundable, if you decide to cancel your booking, this will generate a charge of $99 each way per passenger, as per our policy, this charge will be deducted from the value of your booking."

I will never fly this airline ever again. Bag charge is ridiculous and if you purchase a ticket to fly with someone or others, they will NOT seat you guys together THEN make you pay if you want to be seated together. I would rather pay for Delta ticket prices and be treated fair.

The worst experience with an airline I have ever had in my flying career!!! No amount of cost savings is worth being stranded on Father's Day because my seat was given to someone else!!! My family and I were to meet in Orlando for our first vacation since COVID. I also paid over $200 dollars for baggage and it will arrive without me! Never will I ever fly this terrible excuse for an airline. The people who work for them at PHL Airport are the worst!

Zero accountability and no respect, why it's allowed to have the flights overbooked, please? Recently me and my wife had a reservation and the boarding pass. Right at the door before board the flight Frontier mentioned that the flight is overbooked and my wife can't board the plane.

Never again. Not worth the discount. We boarded the plane on time, but had no captain. He finally showed up, but had to do paperwork. Once that was done, he realized the plane didn't have enough fuel. Disorganized mess. Leaving more than an hour late.

Please refrain from purchasing a ticket through this airline. Clear your mind of the cheap fare offered & realize you truly get what you pay for. Where can I start. Bully service attendants that “bark out” about if you don’t have a boarding pass I’m charging $25 per person. No compassion no personality. Obsessed with catching people with baggage that is borderline. I spoke with 25 random people at Milwaukee General Airport. Every single one had nothing but awful things to say about this airline. Don’t waste your money was the common theme.

Frontier Airlines was my champion. I downloaded their app, and attended meet-and-greets – I was their biggest cheerleader, defending them against naysayers. But on 6/13/24, that all changed. My Charlotte to Atlanta flight, with a confusing (but tolerable) Houston layover, seemed like a steal. I even splurged on the "bigger" seats in the front. Spoiler alert: they were just regular seats with a tacky sign blocking the middle spot. But hey, I got a great deal! I checked in on the app the night before. At the Charlotte airport, a slight delay – nothing major. Landing in Houston, I opened the app to find my connecting flight's gate. But... my 2nd boarding pass was not there! It was already a short layover and with the delay it was imperative I get to my next gate quickly.

This was by far the worst travel I have ever experienced in 50 years. Poor communication, lack of knowledge, failure to offer vouchers, failure to rebook cancelled flight and fraudulently charging $99 for a personal item. I had learned that the airplane that held 240 was replaced by one that accommodated 220. We were arbitrarily taken out of line with no explanation. The flight was canceled for 20 of us. The Gate attendants did not assist in booking new flights and 0 vouchers for hotels and food.

AVOID THIS AIRLINE AT ALL COST. You can’t speak to a person. I tried to change my carry on bag (paid $75) and wanted to change to check-in but they want me to pay another $75. My luggage only weights 20 lbs and it’s ridiculous that I’d have to pay $150 for it.

You get what you continue to pay for. Was the flights affordable yes! After adding baggage cost twice one way. We were over 17lbs and didn’t pay the difference. We paid a whole new price of $125. This is insane. Then you pay for carry-ons. Mind you we have to bring the same suitcase back with the same 17lbs so we may have to ship via postal to eliminate the overage on the weight. Never again.

Worst experience ever. Have you waiting cause of delays then cancel the flight while taxi for take off. And still not back in the terminal which I need to try to get on another airlines. Mind you a friend of mine that was suppose to leave after me just landed and she use another airline.

Purchased a ticket for my daughter and 1.5 yr old grand son, Flight F9 3393 SLC to SFO on June 8th. Besides having fees every step of the way, the flight attendant was very rude and have no empathy and courtesy at all. The seat beside my daughter was empty. She made our grandson take a seat and FA immediately reprimanded her. Asked if the baby is a lap child and said, “well if he is, then have him take a seat on your lap.” Seriously though? Will never fly Frontier again. Delta may be a bit pricier but they have far more better fee structures and customer service.

I’d rank 0 stars if I could. Booked a round trip from Chicago to Houston. Flight was delayed three times in each direction with little info during updates or warning. They even switched gates after two delays forcing us to walk over a mile to the new gate. Getting in touch with anyone is impossible. The reps at the gate are nonexistent and not helpful. I’d rather walk than fly Frontier.

This is the worse airline ever, they even charge you for your personal Baggage and make you pay for them $94 dollars, I don't recommend this Airline for travel. And even charge you $11 dollars if you need any help with the online check in.

One of the most low-quality airlines in the United States. It is funny that they did not accept me as a documented disabled US Army veteran, but they do take any random person claiming as disabled because they pay more!!! Regardless of location, the gate representatives are mean, disrespectful, and just looking for excuses to charge passengers more. They can even communicate with passengers as usual. Airline intentionally separates passengers to charge for change of seat! In advance, this airline has no respect for active duty, and men or women in service only care about passengers, who they call “value passengers“ because they pay more. I don't recommend this airline to anyone especially my brothers, and sisters in service do a favor to self and pay more for better airline.

Cancelled my flight from Denver to Orlando. Called customer care. Was told by Michelle that if I contact Frontier and file a complaint, I WILL get reimbursed by Frontier. WRONG! Chris (useless) told me that he could only give me 10k miles per passenger. Back and forth for several emails and NO RESOLVE. FRONTIER SUCKS!!! Fly Spirit over Frontier. FRONTIER SUCKS!!!

Oh God, they seem running business by selling baggage transport fee. For helping checkin there is fee of $25/-. For printing check in pass at counter there is fee. Personal item & check in bag and seat selection just this bundle cost $128. Adding this there is a flight delays. Oh God.

If I could give this company a neg -100 to the infinity power I would!!! When you think a low price looks good, know this airline comes will a lot more cancelations than they appear to report. Henceforth, all the previous complaints before mine, by date. My flight was canceled without notice, I was made to pay $104 in baggage fees for a 20lb suitcase. There is no phone to call customer service. They give you a barcode to scan for a refund which is a complete joke!!!

For all of you thinking about traveling with Frontier Airlines, please be aware they only have Chat Customer Support where I found today that not only how difficult is to try to solve a problem by text messages, but more importantly the reps are very disrespectful, they cut the chat twice on me not even before asking if anything else was needed, totally rude and lack of professionalism. I hope they don’t continue charging my Credit card for a membership that was cancelled twice two years in a row. Charging credit cards without customer authorization is an act of dishonesty.

Frontier customer service is non existent so this is probably a waste of time. Flight was cancelled in the middle of night and was no time to reschedule. We ended up spending $550 more than planned. That was just flight expense. Everything snowballed from the delay. Frontier helped make my Mom's passing an even more devastating experience. If you want your life's moments ruined, FLY FRONTIER!!!!

I typically don’t write reviews, and I’m a very low maintenance kind of person, let me be very clear, the flight was great, the plane was clean, it was a smooth ride, and the staff on the aircraft were great. Since I had a good 1st experience with Frontier I got another flight with them and it has been nothing but a nightmare. They decided to cancel my flight that was at 9am at 2am, I woke up at 6am to check for any delays and get ready to leave for the airport and I received a notification saying my flight was canceled without any reason listed.

With Frontier you get what you pay for. I recently flew with them for a graduation. I had a 4 hour layover and my bag and others didn't make it to destination. When I found an agent she was extremely rude and acted as though I was bothering her. Upon attempting to contact customer service you are referred to chat that takes at least hour to get agent who are very unhelpful. I wouldn't fly Frontier again if it saved me $1,000. The worst travel experience ever.

I inadvertently booked my flight from TPA to DTW vs. DTW to TPA. I tried to cancel with the 24 hours that is legally mandated. They have no phone support. I was on chat for ~90 minutes (mostly waiting for FA to join) then strung along for another 40 minutes before being abruptly told that my request had been forwarded to the back office for review and I would probably receive my refund in 7-10 days - no email confirmation. Never received the refund and no response to multiple email inquiries. Stay away!

By far the worst airline should only be used in an emergency. Bait and switch pricing for bags and rude employees. Paid to select seats then 5 minutes before boarding they moved the seats to the back of the plane and would not refund the money we paid to select seats. Watched them charge an old lady $25 to print her ticket because she could get it to print on her own. Stay far away if you have other options.

Horrible, Horrible Experience!! My flight was delayed by almost 3hours to my destination then cancelled flight on the way back home. No reason given. Just cancelled. Then I had to buy a 1 way tickets on Delta same day for $567!

Where do I start. This airline is absolutely a rip off. Please do not book with Frontier Airlines. On May 28 2024 we were delayed and was given the run around from 1:08PM all the way up until around 10:00PM. They kept changing the departure gate numbers which caused us to walk around back and forth for hours in the airport hoping for a time to depart to go home to Chicago. There was no customer service available, no one to talk to that works for Frontier. NOTHING!! At about 10:30PM we were told that we will board the plane in about 15mins. At about 10:50PM there was an announcement saying that our flight to Chicago on Frontier was canceled. They canceled our flight without knowing what really took place with the aircraft. It took about an hour and a half to get our luggage from the plane.

Worse airline. Stay away. Where to start.... I was coming back to atlanta from cancun with my son. They send me a text that plane was delayed. But when I came to departure gate find out that plane took off on time. My teen son, 5 other passengers and I were picked 'cause they overboked the plane. The counter representative promised new flight tickets but until next day. Also transportation to a hotel, hotel night and a voucher for $250 per passenger. After we received the next day flight tickets. They escorted us after security and at the airport door they told us to leave. Without hotel reservations and transportation. Remember I was with a 12 year old. It took me 4 hours to find a hotel room without reservation at almost mid night. They put my teenager and my life in danger. Outside the resorts area cancun is not safe. Will not recommend this airline to anyone.

Horrible airline, very bad customer service, rip off rules for changing or cancellations, I will never use this airline again in my life. So frustrated with text system they have because you can’t talk to live agent on the phone, it took me hour and half to get them what I need instead of 5 minutes talk. And ripped me off $350 for cancellation, I hope they will go bankrupt soon.

EASILY the worst airline on earth. “Cheap flights” but they get you with a bunch of fees. They purposely sit your party all separated and don’t let you switch your seat on the app to something near them unless you pay another ridiculous fee for each seat. They charge you a ridiculous price for checking a bag or for even a carry on (never included not even the first bag). It cost an extra RIDICULOUS fee if your bag weighs over just 40 pounds. They make a huge deal and show in the airport for personal items and make you measure them and pay for them even though they clearly fit underneath your seat.

Never using Frontier to fly anywhere anymore. Always delayed and very rude employees from the front desk to an online agent. Flying together. Can't even put you on seating together because they want to rip off your pocket for purchasing their seat. They can't even give you 1pound excess on your luggage after giving you back to back flight delayed over 5 hrs, stuck on the way to your destination and over 8 hours going back home because they want to rip you off and pay more for your luggage. Flyfrontier company is a cheap, very unreliable and scammed want to scammed everything on you. They can't even compensate you anything but to offer only a half cup of water.

This airline is a freaking joke, and I will never ever fly with this RAGGEDY ** trifling airline again. Not only do you all not accommodate people, your staff are rude and stuck up and inconsiderate. My flight got delayed an hour. I was sitting at the gate for an hour and 15 minutes. Not I once did anyone call my name to do a last call or anything WHICH EVERY OTHER AIRLINE DOES (TAKE NOTES YOU MIGHT LEARN SOMETHING). I ended up missing my flight from Phoenix to Dallas. Ok cool. No problem. I was then rebooked for a later LONGER FLIGHT from Phoenix to Vegas OVERNIGHT.

In one word. “AWFUL!” The staff is rude, unprofessional, arrogant, and thoughtless. The bag checked before boarding is a scam. It only fits a small purse or bag.. The charge of the bag is 100!!!! Ridiculous! I will never travel with Frontier again!!

May 24 2024 Flew from Phoenix, AZ to layover in Denver to destination Tampa, FL. Flight # 2142 had a delay of 1.5hrs which left numerous people not able to make their connecting flight on flight # 1114. This happened at midnight and it's now 3am and Frontier is not refunding anyone and they do not have another flight to Tampa, FL for 2 days! They are not providing hotel/food... Nothing. My husband is a VET and stranded. I'm furious!!

I fly all over the US for work all the time and have avoided this airline but unfortunately with limited availability for what I needed I ended up having to fly with Frontier. Literally the WORST experience from start to finish. The charges for your bags is absolutely INSANE, the rate is so high and then if it’s over weight they charge you double. Flight was delayed for over an hour. I will NEVER give this company my money again.

Good: flights always on time for three times I have flown with them. Bad: I was robbed by this airline today on my flight to Dallas Forth Worth. Two ladies at the boarding gate refused me boarding and charged me $99 for my purse/ handbag. One had the effrontery to say I can reschedule another flight if I was not willing to pay. Does she have any idea how much that will cost me.

This was my FIRST time flying Frontier and I brought along my father and daughter for a total of 3 tickets purchased from NYC to ATL. We did not purchase bags or carry on, as we had a 2 day trip and packed personal item bags. Two bags were 14x18x8 (purse and duffle), but different shapes, and the 3rd was very small. No issues getting onto flight from NYC with any of the bags. I planned on joining the rewards program, although the seats were very uncomfortable and offered poor leg room. I’m 5’10 and my dad is 6ft so we kind of suffered after the first hour. On the way home from ATL, the service tanked. While boarding the plane, there were about 7 people in front of me that got pulled over to place their bags in a bin to make sure it fit. None did. When it was my turn, I told her my bag was rectangular/duffle but met the size requirement and likely wouldn’t fit into the small bin COMFORTABLY, but she wasn’t hearing it.

This Airline is notorious for canceling their flights. My grandma passed away and my kids' flights were canceled, they had to drive to Florida. This was an awful experience for us and it’s not the first time. Management needs to re-evaluate customer service and experience and focus on doing better!

Booked a flight for my disabled brother, requested wheel chair assistance bad back and hard of hearing. Charlotte NC to Indianapolis IN. 1 Stop layover in Philadelphia 4 hrs, he was taken to the gate for the flight in Indy but they did not put him on the plane. Now he is stranded in Phl $25 to his name and Frontier refuses to help. Filed a complaint via email, they will get back with me in 7 business days....Horrible treatment and service.

Is there any way to give negative stars? I recently purchased 3 round trip tickets through a 3rd party site. Only after I made the purchase was I made aware of the ridiculous fees they charge. The tickets were inexpensive but the fees are outrageous and they charge a fee for EVERYTHING. You are "allowed" 1 personal bag but it is severely limited in size (14"x18"x8") about the size of a child's backpack, a laptop bag or purse. Anything larger you have to pay a fee for EVERY flight. My flights for 3 people add up to 12 flights which after adding one carry on per person totaled out to about $100 less than the actual tickets. All of a sudden it is twice the cost.

Charged me 99.00 as a carry on fee for my purse!! Very poor customer service from check to flight. I will never fly them again. The workers need retraining in customer service etiquette and professionalism. Do not fly Frontier.

I just traveled from Jamaica to Baltimore with a layover in Atlanta. This is the worse airline I have ever dealt with. The customer service was horrible not to mention the robbery. My friends and I had paid to have our bags flown from Jamaica to Atlanta $90 and $100 for a carry on from Atlanta to Baltimore. When we asked for clarification we were met with a nasty tone and the option to fly with another airline, therefore that resulted in no explanation. Once on board a flight attendant (Channel) ordered another flight attendant (Emma) to Make me move because she wanted to accommodate a family.

Going wild not good. They change direct flights availability just for going wild people. Not worth it. Don't waste your money. They baited and switched the rules in the middle of travel. Avoid extra headache and late flight switched to make look like flight isn't late. They switched your gate. Probably you are going to broke plane, they try to fixed with duct tape.

This airline in Philadelphia is horrible. The customer service is horrible. You can't hear anything they say over the intercom, and forget any organization. It is truly chaotic. So very unhappy. I wish they would care about their passengers as much as they do sizing your bags so they can uncharged, and get a bonus as per their workers.

Frontier airlines Flight F9-7 - Horrible Experience. Worst airline experience ever. Departure from Dominican Republic 5/18/24 was horrible - multiple incidents before we could even take off - #1 - waited around forever as we were told that they had to wait for maintenance logs. #2 - right after that cleared then it was that the plane was “off balance.” The flight attendant (Michelle) was absolutely rude, getting on the speaker saying “they need 8 people from the front to move to the back or this plane isn’t going anywhere”. With a plane full of annoyed, tired, restless people this was not the attitude anyone wanted to hear from a flight attendant, I mean couldn’t they have figured this out at the same time we were waiting on maintenance logs? #3- Michelle says we can't leave until the plane is legal, I mean what does that even mean. #4 we had to pull the plane over on the tarmac to let someone out that was “sick”, sick how? She looked.

Frontier is the crappiest Airline I've ever used... website hard to navigate, unfriendly and unhelpful personnel at the check in desk at the airport in Orlando and Houston, they pushing you to download the app, they charge for the seat when I was checking in, one time they MADE me late on their "help desk" at the airport and I had to buy NEW ticket!!! After this time I will never use Frontier ever again!!! Crappiest of them all!!!!

Very annoyed with the service... from Frontier in BDL... the girl receiving people at the gate... charged me the personal item 99.00. She had a rude way of treating me. Simply because of my accent. The personal item is a

Absolutely hate this airline. Always late, always need to do maintenance when your flight is supposed to be leaving. Today after a 30-minute delay the gate agent says time for maintenance could be 20 minutes to 2 hours… great so everyone gets up, I go for 20 minutes to grab a drink come back and it’s gone! Really!!! I should have known better… sticking with Delta from here on out.

The absolute worst airline. I purchased 2 tickets and called to cancel one person. Well they canceled both. When I got to the airport, I had to purchase another ticket. Ridiculous. Then had to pay to take one bag of carry on luggage. I paid online then when I went to get on plane they couldn't see it so I had to purchase another luggage and now they won't refund me any of my money. Smh. I will never fly with Frontier again, not even for free.

As many others stated in their review if possible I would give this airline a 0. Absoutley a 0. Missed my flight due to gate change in Atlanta. Me and 5 others. This was my layover spot. Sat in front of the gate for 3 hrs before finding out they changed the gate. Never notified. It was a total nightmare. Had to rebook a flight for the next day and pay a hefty ticket price. Spent the night in the airport. Frontier could absoutley care less about their passengers. Recommend stay away from this Airline.

I would put zero if I could, they didn't have authorization and posted a charge anyways. BASICALLY zero customer service then disputed claim and now I'm out 200 bucks with only 70 bucks Frontier credit.

I attempted to check in for my flight using the Frontier app within the required 24 hours. Since I was only traveling with a personal item, and the Frontier website, states that we are allowed to travel with a personal item, I attempted to check in without selecting any of the available baggage options, or bundled packages. Even though the app indicates that you can still check in without selecting any of the additional charges or upgrades, the app would not allow me to check-in.

Beware. Stay away! Avoid this airline. They say it's low prices. That's how they sucker you in to fly with them. By the time you fly with them you would have tripled the price. Even when you delayed and it's their fault they will still charge you for water after they have you sitting there for 4 hrs. This airline was and is a nightmare. First time flying with them and it will be my Last!!!!

Frontier is the worst airline I’ve ever flown. In September, I was maid of honor in my best friend’s wedding, her ceremony was on a Friday evening. I couldn’t fly out Thursday due to some important doctor appointments. I was a little leery of flying Frontier but was the only direct flight to Vegas and got me there at the time I needed to be there. Frontier first delayed my flight and then cancelled my flight. I then had to pay $820 for a United one way flight in order to make the ceremony in time but missed the dinner, pictures and limo. I was unable to talk to a live Frontier agent, only a chat and only got reimbursed the cost of the one way Frontier flight less fees.

I just flew with Frontier… THE MOST UNETHICAL CUSTOMER SERVICE! Do not fly with this airline. They told me they do not accommodate children on the flights… My daughter is 4 years old, they would not allow my daughter to sit with me even after I paid for my seat. I tried to have the attendant move my seat because I was at an exit row, so I could sit with my daughter and he tells me I will have to pay more money, as in, I have to repay for 2 seats to sit next to my daughter.. so here I am on the plane, I’m in an exit row, I told the ticket counter attendant I need to sit with my daughter, but he repeated, to me we don’t accommodate children.

If I could I would give ZERO stars… trust me, I would’ve! First flight from Dallas to Denver on 05/12/24. Flight was delayed over 1 hour because airplane bathrooms weren’t clean. That’s correct, after they open the gate and started checking people in there realized airplane was dirty, bathrooms wasn’t clean. So they stopped everyone at the airplane door, literally at the door, to clear the airplane. We were there at the hallway to get in the plane for over one hour. When we got to Denver, the second flight was also late. They switched gate 3 times, mind you, all the switches were done over the speaker in front of the gate. They never updated the changes on the app nor on the ticket in the apple wallet. They are extremely disorganized and rude. Employees were frustrated probably because they don’t know what’s going one either. Absolutely horrible! Please safe yourself a big headache and don’t go for the “good deal” ticket. It’s not worth it!

I would rate 0 if possible. Deceptive pricing practices with lots of add on fees. You think you are saving money but will end up spending more for less service. Strongly suggest sticking with a regular commercial airline. I hope never to fly Frontier again.

We came a little late but there is still enough time to check in, I'm about to scan my passport when the staff told me to check in at the gate. Surprise I've been charged $99 and $25 each for not checking in and extra carry on also needs to be paid. A total of a woooooooping $149. I'm p... off...

We have had 2 trips canceled by Frontier in 6 months on the same day that the vacation was supposed to take place. First, was in September. We were going to San Diego for our son's college football game. We were traveling from Cleveland to San Diego with a connecting flight in Denver. Our son was expecting us. We told him we would see him at the hotel before he left for the game. We also made hotel reservations, which we lost the money for. This was not cheap. It was a no refund after purchase.

Our flight reserved two weeks ago. Delayed then canceled. While we were at the airport. After parking. Flight 3026 Cleve to Miami. 80 people. Not even refunded all my money. Besides time wasted with this airline. Fly American or Delta. God bless them. Frontier is the worst. Live and learn.

I had a trip from Denver to Indianapolis, flying Frontier. The day before departure I became ill and tested positive for covid. Frontier told me to pound sand (no credit, nothing), and I had to eat the ticket. This is what you get for doing the right thing by not exposing passengers and crew to the virus. I have a Frontier Mileage account as well as a Frontier credit card. I will NEVER fly Frontier again.

I would have given it negative stars. Nickel and dime you into every ticket being double the listed price. Insanely picky on bags and just rude. They will be 1 hour late for takeoff, make you miss a connecting flight and tell you to get bent to your face. The worst.

My daughter’s grandpa was passing away and we quickly booked a flight to get her back to say her goodbyes. She brought a backpack that is it. Upon boarding the attendants hassled her she had to pay for it even though it fit under the seat and was her only personal item. We zelled her money and paid for it. Coming back we were prepared to pay again but the attendants said No it is a personal item that fits. Upon getting home we disputed the first charge with her bank to have Frontier decline dispute and charge her again!! Frontier your practices are horrible and not worth the affordable flights you claim to offer and in the end completely misleading with the tacked on fees! We will never, ever use you again!

Felt like a complete shakedown when I walked through. Not only this - I had some real fake nice dude come up to me first and get really passive-aggressive at me when I said I didn't have the app. There was no line - there were about 10 people hovering over the desk. All of them looked at me once or twice but did not help me. They sent this little smirking jackwagon to help me.

Terrible experience at DFW and Orlando. Flight was delayed and caused us to miss our connecting flight. I was told my luggage would be moved to the connecting flight we were switching too. Instead our luggage was lost for 4 days. Terrible customer in Orlando airport could not catch a flight back to home until the next day. I was told I could sleep in airport with nothing offered for a refund!!!

My complaint is in regards to my customer experience with the front desk associate at the Harry Reid International Airport in Las Vegas. Our flight was originally scheduled for 1059AM and arrived at the airport at 930AM to give ample time to be able to check in our luggage. We got to the counter and realized that we were over by 3lbs to meet the 40lb requirement. The desk associate advised us to take some things out to meet the required weight requirement and so we did however instead of checking us back in to complete our check in task, the associate made us go back all the way into the back of the line which caused us to miss the 1hr policy to check in our bag prior to our flight scheduled time which in turn led to our flight being rebooked for 855PM to a different arrival airport (Ontario INTL).

Worst airline ever, deplorable and nasty airport staff in Miami, they treat you like crap, disrespectful and rude. The worst experience I have ever experienced in my entire adult life. Also, they take no accountability for the company mistakes or miscommunication on their part and will not accommodate your loss no matter how big or small it is. Although the price is tempting please spend the extra with a more experienced and knowledgeable airline.

We will never fly Frontier again. Horribly uncomfortable seats. So many extra charges it really doesn't matter if flight price is cheaper. Just ridiculous. Their app mysteriously doesn't work to check in so how convenient you HAVE to check in with an attendant and are charged $25 for that service. $100 upcharge for baggage being 5 lbs overweight. Charged to choose seats so you can sit by your traveling partner...the list goes on. Prices for drinks and snacks on the plane are insane prices! I believe end cost to and from Cancun was almost $1,900.

This airline can not be on time. Always. They change the flight time. Never travel on time. Pay more money better wait 2-3 hours, this is my last time traveling with them. I did 4 trips until now and all delays.

Delayed plane made us switch to another Plane after bad communication, horrible service. Not worth paying less. You will regret it. Never again. Truly worst experience ever. I can't believe so many people travel with this company still.

I received an email the night before my flight stating that it is time to check in. The email prompted for the Frontier app download; however, the app is defective. A person cannot simply go in and check into the flight. Instead the app constantly asks for the person to purchase a bundle of products and if you try to decline the bundle the system will not allow you to proceed to the next page. In an attempt to check in a bag the system processed another fee. Due to the failure of the app working properly, a person has no other choice but to go to the check-in counter at the Philadelphia airport for assistance.

Worst airline ever, deplorable and nasty airport staff in Santo Domingo, they treat you like crap, disrespectful and rude. The worst experience I have ever experienced in my entire adult life. They made me throw away my paintings I had in my round portable storage, allowing other passengers to take personal items, bags, toys, clothes and other items. I had my backpack and my paintings which were my valuable painting I had painted, they asked me to throw it in the trash. It was really hard to experience.

I booked with Frontier Airlines (FA) for the very first time. I didn't read any reviews before hand which was my mistake. I selected FA because it had a direct flight and I liked the flight times. I happily paid extra for legroom, baggage, priority boarding. Afterward I was kind of shocked that my cheap flight because rather pricey compared to regular airlines prices but, whatever, it was for a vacation.

They changed our flight 5 times, 4 times after we went to bed and made new plans to get to the airport for the first changed time. As a result of these multiple changes we missed our flight and they will not refund our money. We missed a one time, very important event as a result. If you ever win free tickets for this clown show, give them to your worst enemy, anonymously of course.

I literally tried to book for over 4 hours. I spent over an hour and a half, twice, just waiting on someone to respond. I had a flight booked for three adults and one infant going from Raleigh, NC to Orlando, FL on May 15, to see my mom who is dying, returning May 18, for $38 per adult ticket for a grand total of $114. I entered all of our names, TSA precheck and other information and when I submitted it, I got a response from Frontier that said, "Utterly sorry, WE are experiencing technical difficulties, please try again. YOUR LOW FARES WILL STILL BE HERE."

The Airline assigns families seats apart from each other in order to sell them the seats. They change the flight time and never send any email to let you know. They lie about the luggage charges on their website.

The flight was not bad, there were a few things that I ran into, but mainly a check bag in Atlanta that never arrived on my 12-day vacation in Arizona. This was bad, but Frontier's handling of my bag claim made it even worst. They refused to reimburse me for any clothes that I had to purchase while on vacation, which I believe is a violation of the DOT rules. After filing my claim for at 900 dollars, which include a 600.00 metal detector (receipt was provided) and 12 days' worth of clothes, and an additional cost of at 157.00 for clothes (receipt was provided) I bought in Arizona, Frontier paid me $69.56. My advice is never to check a bag with them. If you do you better have receipts for everything you check in the event that your bag does not arrive. No receipt no reimbursement, and even if you have a receipt for items you had to buy, they apparently do not honor that either. To date bag has not been found.

Worst experience of my life today. Flight was 2:28 PM. I got there at 1 PM. Try to check in could not check and nobody would help. They were rude. Ruthless. Treated me like garbage. I was crying so much. Pregnant. Started to bleed and all they could say is, "Oh you just book another ticket, we can’t help you." There’s no one to speak to live supervisor that’s supposed to be there so they couldn’t help. It was a horrific experience. I’m just not getting home. My eyes are swollen and had the worst. Worst day ever had to book with another airline with more money, stay away from these people from this airline only if you want to be treated like garbage, you should book with them.

I wish I could give this airline zero stars. There was some confusion on the boarding pass on my phone this morning, April 29th, when I flew out of Cleveland. Instead of being helpful the security line agent was AWFUL to me. She was mean, hateful, condescending and just down right terrible. She acted worse than a bratty toddler. I truly tried to de-escalate the issue but wanted to cry. She has to have a terrible personal life to be that rotten to a stranger, especially one that was trying to just manage the situation the best I could. I’d really steer clear of this airline unless you want to be treated like absolute garbage.

Flight cancelled, said they would send me a hotel voucher. They had the wrong contact info so I supplied the correct info. Never received voucher, wrong contact was still in their system. Ticket person told me to contact online services. Online services said to contact desk person. They will not refund me for my hotel stay I paid out of pocket. No customer service! All automated. This is a joke, and Frontier are thieves.

This is by far a airline you should pass on, I flew out of DFW on April 26th and back on April 28th out of Cleveland. Both airports' customer service was terrible, Not only are they rude but uninformed as well, this airline changes gates and do not feel the need to informed their customers, no need to mention the fees and your carry on because they will do everything possible to make you pay the 99.00 fee, please stick with the reputable airlines. You will save yourself more in the long run.

Absolutely the worst airline I have ever flown with. 3 out of my 4 flights got delayed, 1 of them over 4 hours. It was my first time flying with them and I was very open minded at first. Staff of super rude and unprofessional, flight attendants were pretty good but that’s about it. There a bunch of fees that they don’t tell you about and they don’t have a customer service, just some “chat” that’s horrible. Save yourself a headache and chose another airline.

This is the worst Airline ever. They charge you for for everything. From Atl to Miami I was charge $69 for checking in for my checked bag online, then an addition $125 at the Airport for 10 extra pounds. Then another $75 on my way back. A Total of $ 269 for just 1 bag. This is Ridiculous ❌❌❌. The Seats are small and uncomfortable.

This was the worst flight I have ever had, very unprofessional staff, even for a budget airline. I’d rather pay the cost and fly with a better airline because you will spend more with Frontier anyway after all the fees. Staff need better customer service instead of acting like bottom of the barrel especially the Atlanta gate staff. I’d prefer to ride a turtle to my destination before ever considering them again.

I'm out to dinner during a family vacation in Orlando writing this review. The customer service with Frontier is that bad. I went to check in for our returning flight to NY tomorrow only to realize my husband is not on the itinerary anymore. My credit card was charged for the full itinerary. I have been on hold with customer service for an hour and still all I get is a bot asking me if I'm “still there” every so often. I would be willing to pay hundreds more to avoid this absolute nightmare. NEVER AGAIN.

Should of known that cheap tickets come with consequences and 99% mishaps. Never fly Frontier. When I bought tickets, one of the stops was an overnight layover of 19 hours, which cost me another $150 aside from buying plane tickets, it was the only offer. Then when catching my next flight after the overnight layover, they cancel my flight and told me the next flight wasn't till the next evening. Then my wife asked if they're paying for hotel room for the inconvenience and they had the audacity to say, since the mishap was out of their control that frontier is not responsible to pay for hotel. The wife and I were livid, we decided to buy new tickets to fly home with United and get refund from frontier, which they're still investigating after a week and I'm still waiting. To add the cherry.

I wish I could give negative stars. This is by far the absolute worst flying experience I have ever encountered. We booked 2 tickets to fly from Seattle to Austin TX and back. The fares seemed great until I finished the booking. That’s when I found out if my wife and I wanted to sit together it was going to cost us more, a lot more. Also if our personal item did not fit in their little box thing then it would be an extra $95 because now it registers as a carry-on. Yeah a carry-on that is free with other airlines is almost a $100 here. That’s a person also.

We booked 3 premium seats in row 2 for the extra leg room and early boarding. We confirmed our seat choices only to have Frontier change our seats splitting our family up where our child can't sit with his parents. Despite communicating with them that our family paid extra to sit together, we were told our only option was to downgrade but at “no extra cost.” They said they couldn’t put us back together despite separating us in the first place. Now our family is forced to fly separately. What’s the point of paying extra and booking seats if it can be changed at any time without warning, notification, explanation, or remedy? We are frequent travelers on multiple airlines and have never encountered such lunacy. We will NEVER fly Frontier ever again.

Terrible company. Avoid at all costs. 100$ for very small personal item. Rude customer service. Don’t do it. Could have flown direct with extra baggage fees on Alaska for less money. The cheap cost you see online is not the price you pay. 2 very small Bags over doubled the cost of flight… Run away.

They put us on a plane 04.20.24, the last plane, sat us on the plane for 3.5 hours ...Did 2 circles around the platform ...Just to kick us off, and told us to wait due to maintenance, so we waited another 3 hours in the lobby..6 hours total, just to be told, they CANCELLED the flight/stuck in California/LAX AIRPORT with 2 li'l kids, told us the next flight out is in 5 days, never refunded my money...Slept in the airport for 12 hours, waited 14 hours for a meal I had to pay for first, then they credit you...They had babies, elderly folk, crying and sleeping in the airport waiting for the meal and hotel voucher ...We had hardly any more left ...We are still waiting for our refund ...They offered a flight 3 days out, with not 2 stops, but 3 stops before our last flight home to New York, to get into CT....

Frontier made it look like their fares are always cheaper. But their fees on luggage are very high, and they charge for seats! I arrived at their counter 70 mins before the departure time. The girl told me they oversold tickets and no seat left for me. They refused to let me check in and I had to buy tickets with Spirit in order to get to NYC on time. Frontier then refused to give my money back! Totally unbelievable that an airline company thinks they can rob people like this! From doing online research, I found out that apparently they have robbed many other people the same way! There should be a class action lawsuit against this company!

I finally understand why people refuse this airline. They overbooked our flight causing many of us to have check-in errors that prompted us to go to an agent. Because we had to wait forever in line, check-in closed and we had to be moved to the next flight stating it was out of their hands after check-in closes. Still baffled on how flights can be overbooked in the first place. I'd rather fly Spirit.

Frontier Airlines is TRASH. Need I say more? Traveling to visit family turned into an economic nightmare, I purchased travel insurance to protect my travel plans. It turns out Frontier fly collects the Ins money but does not honor the policy. I will NEVER do business with Frontier Airlines AGAIN...

Frontier Airlines is scamming people out of money, making the most as flights on purpose, the manager in Orlando Florida, name Annie is rude. She closed the airline gates early and made 15 people miss the flight, and changed the gate at the last minute, Frontier doesn’t give refunds or will they move your flight, Frontier Airlines made everyone pay full price for another ticket, it was the worst stressful feeling, I have ever had, with any airline. Don’t fly with them, I rather pay 400 $ for a airline ticket, instead of flying with Frontier.

Worst experience just trying to book a flight on this low cost carrier which actually may be worse than Spirit. Frontier will change the price of a flight while you are paying. I was actively putting in my cc number and when I clicked submit they decided to change the price. There are no other airlines that do this. I fly every single week and can assure you that even Spirit does not change prices while the customer is paying.

Frontier cancelled my 0515 flight after midnight via email. Told me they had no other solution and to fill out a form to see if I qualify for a refund. Gave me a customer service number to call and told me they could not do anything for me in person. I called customer service and the rep hung up on me!!!! I bought a ticket through another airline and made the trip. Still no refund from Frontier. They are a sorry excuse for an airline and will never see another dime from me. I will tell everyone I know about this shameful experience.

The plane was delayed four hours. The counter people extremely rude. Wouldn’t give us any information. They just kept pushing back 1hr at a time. They acted like they were doing us a favor by talking to us. You think it’s a reasonable plane ticket but by the time they get done with all the up charging, it comes out to be more expensive than some of the other airlines with better service.

Frontier is a scam. They cancel our flight 12am in the morning when it was scheduled to leave at 6am. They canceled the flight in the middle of the night by email. This was a family vacation we had planned for months. They said they would refund us for the cancellation. We paid $1900 total for round trip tickets from Denver to Florida. We had to schedule another flight with another airline and paid $2000 for one way tickets to Florida. We flew the return flight on frontier airlines which was still scheduled. However instead of refunding us half of the $1900 we originally paid they would only give us $600 back. Frontier airlines is terrible. The company is a joke. I will NEVER fly frontier airlines again. They cost me over an extra 1k to get to Florida. Frontier airlines are thieves!

Worst airline ever. They sent me to the wrong terminal and said I couldn't board because I was late... Because it took me an hour to figure out what was going on and get to the other terminal!!! They were incredibly rude, which I would be too if I work for the worst company I've ever interacted with. Save your money and don't book with these people. I'd rather be shot out of a cannon to my destination than fly with Frontier.

The only reason I don't give Frontier Airlines zero stars because it's not an option! The customer service is absolutely horrible! I had a connecting flight from Miami to Chicago and then to Las Vegas. Once I got to Chicago I realized that my flight from there to Las Vegas had been cancelled by Frontier last minute. When I asked the Frontier service rep what will happen to my bag, the response was "I don't know. Usually they fly it out on the next flight." Then I asked when was their next flight to Vegas, the response was "There are no flights for today."

Flight was delayed 6 hours and went to the ticket desk because we would miss our connection. She said crowded air space and not their problem even though there was not any other airline in Miami delayed. Told me us missing our flight was not their problem and told us to figure it out when we get to Atlanta 8 hours late. She then threw a card in my face and said, "If you don’t like it scan the card and go to another airline." Supervisor was telling everybody else to get away and they sat there talking. We finally got home 24 hours later and 1700 more spent to get home. Plus they would not give us our luggage back and we have no idea where it is and they won’t help us. Worst airline. Do not fly them.

This is absolutely the worst airlines out there. My flight was delayed which made me miss my connecting flight. I finally reached my destination a day and half later. We had to Uber to a different airport (O'Hare to Midway) on our own expense. Their customer service is piss poor.

I wish I could give zero stars. This company is the absolute worst company I’ve ever had the displeasure of doing business with! garbage Customer Service! garbage airline! Garbage company! I’m surprised they don’t charge you a breathing fee. I should’ve known they were trash when I found out that you can’t even talk to a real employee over the phone only automated chat with one of their AI employees. This review doesn’t do it justice. Stay away from this terrible company. I hope they go out of business.

I bought the ticket for 4 pm and the same minute I cancelled and booked for 8:35 pm and Frontier charged me $99!! No wonder they are going downhill fast!! Unbelievable!! I don’t call that cancellation charge. I rather call it rip off.

So my first issue came as I was on my way to the airport. I was flying out for a funeral. I had paid for a seat, but when I looked they had changed it. Apparently they switched planes and the seat I paid for no longer existed. I received no contact about this. Add in, my ticket stated I could walk short distances, but needed a wheelchair. So tell me why they put me in row 41, the last row on the plane. My initial seat was in row 28 with my daughter who could help me. She was still in her original seat. I would have been in extreme pain trying to get to my new seat.

Worst airline I’ve ever flown. Not because of cleanliness but because of virtually every single employee and flight attendant I came in contact with were rude, apathetic, and impossible to work with. Frontier Airlines was the complete opposite of accommodating. I normally don’t leave reviews but I’ve never had such a negative experience with an airline I could not stay quiet. This has been my fourth flight in the last couple of days with them and those will be my last. They do not care about their customers, no matter how many fake smiles they show you. Hated my experience with them. Would not recommend to anyone. Choose any other airline.

Do not fly Frontier. We had a 20 hr delay going one way and 4 hr delay going back costing us roughly $600 in extra expenses because all our arrangements at the destinations fell through because of the flight delays. They promised $10 food credit due to the lengthy flight delay and never credited us. Anyways, $10 at the airport is only good for 2 bottles of water. We couldn't even get access to boarding passes because their app didn't work and website didn't work. Airport kiosks didn't accept our confirmation code.

Frontier customer service is non-existent and they don't hold their employees accountable for terrible customer service. If you check into a busy airport plan on being at the airport 2 1/2 to 3 hours before flight to get through. You will spend 20+ mins in bag line because not enough employees and good luck getting through TSA to your flight. We arrived at airport 2 hours before flights, and waited 20-25 mins for bag check and an hour 1/2 for TSA. I arrived at my flight when employee was about to close door and she totally ignored me and shut the door while I was standing at the gate talking to her. Flight leaving cost me $200 in car rental/gas, etc. Customer service basically said, "Sorry for your luck," even when another Frontier employee said I would be refunded since it was out of my control of missing the flight. Will never use this company again.

Worst airline and worst experience I have ever had. The crew were threatening me and my mom and my pregnant sister. They were yelling at us and any questions you have they will threatened you to get you off the plane. They will push you to another flight or downgrade your seat without asking.

You have to pay for everything separate. I booked 2 tickets at the same time for my husband and I and they didn't even seat us together. When I asked the Frontier attendant at the gate if she could please seat us together, she said "only for a few"!

DO NOT BUY ANY OF THEIR GOWILD PROGRAMS!!! This is the biggest marketing scam since Charles Ponzi invented the Ponzi scheme. Hats off to Barry Biffle for coming up with a program that you buy and can’t use. I tried. I am retired and have the most flexible schedule. I even based out on Florida to get what I thought was the best origins to locations in the Caribbean. And alas, I could only use it once in 6 month term or program AND the cost of the same flight was like $19!!! HUGE SAVINGS- NOT!

If I could give no stars I would. This is my first time flying Frontier and it was HORRBILE. My connection flight was delayed 3 times forcing me to sit in Denver Airport for 7 hours. The supervisor at the desk was rude and he told several of the passengers and myself different excuses. We were better off paying to fly Southwest on direct flight. Never again.

Not even one star this Airline deserves. Charging you 99$ dólar for a small backpack. Making you wait for more than 40 min inside an airplane that has no air conditioner and that smells terrible. They do not give even water. They are literally thieves. I paid 180$ and the day of the 99$ for my backpack. Not even American Airlines makes you paid that

Dreadful experience with Frontier. 3 continuous cancellation with Frontier flight due to overcapacity. Complete ignorance for customer experience. First time I have seen all preboard people started shouting on flight attendant. In pressure they issue hotel voucher and for getting that it was 4 hours waiting because 1 person taking care of issuing new flight ticket and no use of hotel voucher because whole night only 1 person available to work all the travellers. Flight got delayed from 4.04 pm to 9.07 pm. More than 5 hours. No meal vouchers provided even after many request. It was verbally confirmed but no action after that. Supervisor on Gate 12 was very rude. It was mentioned, "There might glitch in system and we are not responsible." It was complete mental harassment with my 2 kid 5 and 11. No flight staff was supportive.

I have flown Frontier many times, everything has turned into fee after fee after bull crap fee. They are scam artists. Flights are horrible, delays are guaranteed. No cleanliness, everything you do is charged a fee. They haven't started charging for dozing off or use of the plane bathroom but that is next. After buying ticket you have to buy seats too, there and back. There is a fee for every checked or carry on bag that are super expensive. The personnel are rude. Planes are dirt, delayed and most of the time a flight will get cancelled. After adding up all the fees could have flown Delta business class round trip and been treated like a human being. Go out of business already!!!

Had a great flight all in all from Miami to Denver April 1st it was the red eye late at night. Staff was friendly and helpful. Arrived at Denver at midnight, slept on the airport floor waiting for our flight out at 4 am. to Minneappolis. We had traveled with backpack as our personal item the whole trip two airlines and it was fine. They fit under the seat and was not an issue. Never had to pay a carry on fee until we went to board in Denver. After scanning our boarding passes the ticketing lady said, "Wait up check those backpacks. You need to pay for those." I said, "We havent had to pay for these. This is our third plane. It is our personal item." She said, "If it doesnt fit You will pay. I am just doing MY JOB." You bet! Sure enough they did not fit so I paid. Gave her my card, was I happy. Absolutely not I was not happy. $200 for two backpacks it outrageous!!!!!

This is our first time flying Frontier and the customer service to “drop-off the already paid for bag” was awful. I would leave less than a one-star if possible. The agent was rude and nasty to multiple families/people. Not one of the 3 kiosk were working to print bag tags and no help for those that needed assistance. Frontier you are the bottom of the barrel. Do better!! At minimum, be professional and help those who may need it. We felt bad for some people, we helped them. Frontier you owe us for doing your work- pay what you owe! Refund us!!

First time on Frontier. Flight was delayed due to arrival aircraft. Now it's further delayed due to mechanical issues. Total uncertainty about the delays.. What else to say.. They have no customer services phone or no refund..

Without a doubt the worst airline experience I have ever had! It isn’t the flights or the flight attendants. They are fine. The seating is like being on a park bench but I can deal with that. They are, after all, a discount airline. The problem is administration and the reservation system and web site! They are beyond miserable! I can’t believe they are still in business! My daughter joined Discount Den and has literally spent eight hours in trying to make reservations for a flight to Colorado. My wife and I have spent countless hours trying to deal with their web site and communicating via text with rude people that are untrained and unhelpful.

We booked flights for a spring break trip to Cancun. It was very pricey, but to be expected. A few days before the trip, we discovered we had to pay extremely high prices to bring our luggage along. In all, we paid about $750 for one checked bag, three carry-ons and seat assignments. We are a family and obviously want to sit together. We saw SO many people separated during our flights. On the flights, there is no complimentary beverage and snack. They charge for literally everything. There is also no entertainment of any kind. We will never, ever, ever fly Frontier again and highly recommend others do not as well. The staff was pleasant but I really don't know how they work there. Valuable lesson learned!

Frontier has the worst customer service. Staff are very mean and impolite. I traveled with kid and they gave me separate seats. When I asked swapping our seats, the staff behaved like I am asking for their life. They are very rude.

I will NEVER fly Frontier ever again. Frontier cancelled my flight from Houston to Orlando due to their airplane being out of the required regulatory maintenance schedule. After 5 hours of delays Frontier cancelled the flight because after a certain time the airplane would not be allowed to fly due to it violating its maintenance schedule. Frontier then made believe they were being proactive in resolving the issue and told us an airplane would be coming for us from Denver. After just minutes they said the airplane from Denver was no longer coming and that the flight was just going to be cancelled all together.

They deplaned us after an hour to wait an additional 2 hours for a missing employee. No consideration given for the disabled or elderly. No consideration for customers to address any scheduling issues.

I have NEVER experienced a worse business than Frontier. I will NEVER be flying with you again and I will be sure to always let others know my thoughts about your company. First we were to depart at 7:12pm and were delayed 14 hours because the pilot was over his flight hours and we weren’t told this until 11pm when the plane finally arrived. It then took another 4 hours to get to a hotel. We were to depart then at 11am and didn’t leave until after 2pm. Finally, we get to Denver and we have to wait 2.5 hours for our luggage!! Because of your incompetence, I had to pay for an Uber to get to hotel ($ lost), miss work ($ lost), a doctor's appt, and I had to pay an extra day of airport parking ($145). Frontier couldn’t even give us passengers a free drink on the flight! A drink!!! That’s the least you all could have done and you didn’t. Continuing business like this will end this company and for the sake of others, I hope it ends.

We booked through them with another couple; however, when we bought our bags ahead of time for there and back, they charged us $70/40 lb checked bag…My friend bought theirs 15 minutes after and they were only charged $50 some for the same exact thing! I contacted them right away (not even an hour after I bought the bags), to see if they would refund me or cancel my order (because it would probably be cheaper at the airport-and online wasn’t even quoted that high), but they refused and said it was non-refundable. Then during takeoff, we were stuck on the runway for an hour. On arrival, we got stuck for 2 hours for a gate to open

Tried Frontier once and never again. After my flight was delayed two hours, we finally starting boarding when I was stopped to purchase a carry-on item. I was confused since on the app it says there was one carry and personal item allowed per flyer. As people continued boarding I got sent to the line with the 10 people they overbooked and couldn’t get a seats for. They said I needed a physical card for purchase so I handed them one and their system was down. The computer was not working and the card swipe machine was not working either.

I rarely write review for anything but I have to make an exception for this airline. This review is more on their operation rather than employees because they were uninformed just as customers were. My flight of out DCA was delayed 2.5 hours which means I would missed my connecting flight out of Denver to SFO at 10PM. Frontier expects me to sit there for 24 hours until next day.

The customer service is bad. The front desk at Frontier did not help. We were at the airport and they charged for the bags that were fitting in the box. The first lady asked us to pay for 2 bags and then they asked us to pay for 4 bags. When we refused to pay, they said it's the policy. Then we asked that fine we will pay then they said the time is up.

This is the worst airline to book flight. They charge you left & right. DON’T book with them by any means. Period. I was charged extra $51 for a checked bag. I paid just because their location was never to be found in DFW airport. In simple terms, save your $$$!

This was by far the worst experience I have had as a traveler. The flight was delayed 4 times and each time no announcement was made or explanation given. When you do decide to go to the desk to see what options you have or what the delay maybe every Frontier Associate was rude, made the customers feel like we we're bothering them and gave a different explanation to multiple different people. Once we finally boarded the plane the flight crew hung out for about 5-7 minutes chatting and laughing before closing the door for departure. As we begin to finally move in hopes that yay we might actually be leaving after sitting and waiting for 6-7 hours of new ETAS and no updates… then we are grounded due to weather. This was very disappointing and could have been better handled by your crew and staff.

I tried Frontier, one and done. Arriving plane was late. Departure was delayed, delayed again, finally boarded, delayed again, told to off board, flight canceled. I wasted 6 hours at the airport. Pilot told us it was a company decision not to fly.

I recently had a deeply troubling experience with Frontier Airlines, an incident that led me to delve deeper into the company's history and business practices. What I discovered was shocking. It appears that my experience was not unique; rather, it is part of a long-standing pattern of customer mistreatment and fraud by this airline. Countless stories echo my own - missed and cancelled flights without proper compensation or recourse, excessive fees, penalties imposed without justification or explanation. These are not isolated incidents but seem to be part of the fabric of Frontier Airlines' business model. We live in an era where big businesses often overlook their most valuable asset - their customers. This petition aims to change that narrative starting with Frontier Airlines. We demand better business practices from this company – fair treatment for all customers should be non-negotiable. Join us in standing up against corporate disregard for customer rights and welfare by signing this petition today! **

My husband, brother, daughter, and I were all booked on the same flight to fly to Florida to see our grandmother. 2 days before our flight was due to depart our grandmother passed unexpectedly. Frontier was far less than accommodating. Offering $186 future airline credit (valid for 90 days) out of almost $700 spent on these tickets. We could not simply change the dates due to the departing flight being so close and not knowing the exact date of funeral arrangements and the funeral being in an entirely different part of the country. We were met over and over with 'as an airline company our policy is'... it's just baffling to me that they have such little compassion and empathy in such a time of tragedy for a family. Other airlines such as Southwest and even Allegiant have been FAR more accommodating in far less of a crisis as death in the family.

Frontier canceled my second portion of the flight and did not help me to get to my destination point. Also they did not refund the canceled portion of my flight I had to buy second ticket to get there. I strongly recommend to stay far away from this pathetic company.

My $50-advertised RT ticket was not $50. It was $167 upfront. Not nice. My flight was canceled at the last minute, and then the new flight (which got me up at 3 a.m.) was delayed twice for a total 23-hour late departure on a weekend trip. After the cancellation, I discovered Frontier Airlines does not have humans handling customer service. After trial and error and 45 minutes spent with a chat bot, I rebooked another flight. At Frontier, when you buy a plane ticket, a SEAT IS NOT INCLUDED. I guess they expected me to hold onto the wings. I didn’t know this until check-in when they added to my bill. At this point, it was too late to cancel my trip. They also charged $70 to bring a carry-on. Now my cost was over $360.

TERRIBLE!!! I hate this airlines. I flew from Miami to Puerto Rico and they charged from my check bag $104 and the return $ 79 with the same check bag. Also they charged $ 25 dollars of my HANDICAP partner border pass and $ 25 of mine. I ask for help with wheel chair and they said that they didn't have employees for that. We got helped from a passenger. they charge for everything and does NOT have good service. I will never travel with them again and I don't recommend traveling with them. I will never travel again with this company again.

We got here 1 hour & 1/2 earlier and when we got to the front desk they told us it was too late and make me pay $300 more to book us in the next plane. The plane was getting boarded 1 hr after I bought tickets.

I arrived at the airport on time, turned in my rental car made it through TSA. Bordered my flight. I was trying to see if I could move to a section that was not crowded with 3 people so I said I wasn't feeling well. The stewardess ask me was I ok, I said and went to sit back down in my original seat. Next thing I know a young ** supervisor approached me, asked me was I intoxicated. I told her NO that I was not intoxicated. She then asked me to come off the flight to speak with her outside. I was confused and repeated that I was fine.