Frontier Airlines Reviews

Lost luggage, terrible customer service. Never fly with Frontier, they make Spirit look like champs. This especially goes out to the employees at DIA, please help society by going and dancing in traffic.

This is the worst airline anyone could possibly fly. Please avoid at all cost if you want to actually have a smooth flight experience. They not only didn't announce a gate change and claimed they did, the flight board never changed, and the gate board never changed. Then had the audacity to blame the massive amount of passengers waiting in their seating area on not listening to announcements (I was right next to the "right gate" there were no announcements). Ruined our vacation. I hope they go bankrupt and someone competent takes them over. Worst airline ever.

Being an older mobility limited person they were not helpful. I was left at the wrong gate. Had to walk to correct gate and down to tarmac across to walk up 3 flights of pretty steep ramps trying to carry a bag. Am not holding everyone up. No help was available or offered. On the plane was terrible. It was loud like someone left a window open while we were flying. Kind of scary. Never once did the attendants off anything except a garbage bag halfway into the flight for our trash. No one offered to assist me with getting off the plane. I felt like the plane was from the 1950s. It felt so unstable..

The flight had 3 delays, then cancelled it for the day! Customer service is terrible, took 1 hour to cancel the flight so I could book with southwest! Suck it up and book with any other line. The one star was a gift, can’t do zero star.

I would never ride this airplane again. This fight is airline. None of it. The seats was terrible. They kept delaying the flight, not telling us the reason why kept changing gates all on the same flight. The whole round trip was a disaster. I really don’t think Frontier should be in business. I used to think that Spirit was the worst but no. Frontier is most definitely not you in the run in a spirit.

I paid over $100 per carry-on - one way. I’m sure I’ll have to pay it again on the way back. The staff were not friendly at all. You are not treated like a customer that just paid for a ticket and $100 per carry-on. You are treated like you are in trouble and a bother to them. I will definitely avoid ever using Frontier again.

Flew from LAX to Kansas with a layover in Denver. Flight came late and missed layover due to this, airline did not wanna help rebook and gave a 150 voucher when all the flights from Denver to Kansas are 500-700. Terrible airline and customer service.

Very dissatisfied. Never is there talk of how much you will pay for bags. If you have one that is larger, the cost of the ticket becomes higher than any airline without any convenience. I will NEVER use your bait and switch airlines again. I am spreading the news to everyone I talk to.

We flew out of Chicago on a Friday to attend a wedding in California. Frontier lost our bag. After we paid a 100 for it to be checked. They then stated save our receipts for anything purchased. Our bag arrived 2 days later. Ruined our whole vacation. And now they won't even reimburse for the items purchased. Saying the claim was closed after we received our bag 2 days late. They're now only giving us back 75 for our checked bag. But even the 100 we paid for it. I'd never fly Frontier again! You can't get a hold of a human on the phone. And they act like it's no big deal that a vacation that was planned was ruined due to negligence on their end

I flew on 09/21/25 from Philadelphia to Atlanta. My flight left around 7:30 pm or so and I got to Atlanta around 9:30 pm. By the time my plane got to the carousel it took over 2 hours to get our bags. My bag didn’t come out until 11:30 pm. It was very frustrating. No one from Frontier airlines came over to inform us they was having any issues with getting our bags out. I finally got over to speak with a frontier representative and the man seemed very nonchalant because people was coming over upset. He barely had an answer to tell us what was the issue. This has been an horrible experience and I would never fly frontier again even if it was an emergency. The service was horrible and no explanation as to why we had to wait so long for bags to come out.

If I could give zero stars, I would. My flight was delayed for over 6 hours, and throughout the entire time, Frontier was not honest with customers about what was happening. Instead of clear updates, we got vague or misleading information, which made the experience even more frustrating. The service was terrible – staff were unhelpful and dismissive, and no real effort was made to accommodate passengers after such a long delay. It felt like they just didn’t care. Flying is already stressful enough, and Frontier made it worse. I would not recommend this airline to anyone looking for reliability or decent customer service.

I flew Frontier Airlines for company business but paid for my seats and luggage with my personal cc. On the way to my destination, the gate agents asked for volunteers to check bags instead of carry on. So I volunteered, the agent said I would get my money back $59.00. I have filled out all the information and still nothing. Since my company did not pay for my seats or luggage I filled out the forms with my personal email. They are telling me now that since the email was not sent from the company. I can’t get my money back.. BAD, BAD company. They charge for snacks and drinks too. Nickel and diming the passengers at every turn. NEVER AGAIN.

My apologies if this is a struggle to read; my mental bandwidth is gone with being stranded in Baltimore (I'm from northern Colorado) on my way to Ohio for arguably the most important moment of my best friend's life. I am a disabled veteran, unable to work due to a laundry list of struggles and injuries. I finally scrounged together just enough money for a flight to celebrate this irreplaceable moment with my best friend, only to get my flight to Detroit from Baltimore (layover from Denver) cancelled. Frontier staff in the airport simply pointed at a QR code to scan to change flights/request refund.

We arrived at DIA Saturday morning. The airport was packed to the gills. They only had ONE agent to check the bags with a big line to boot. They didn’t put my TSA info on my boarding pass which created a lot of problems when trying to get through security. The gate was the VERY LAST gate out on the back nine! We ran as fast as we could. We were 3 minutes late. They wouldn’t let us board. There was even a man in front of us WITH A BABY who they also denied boarding because they were 2 minutes late!!

Never use these people. Nightmare from hell. Caused me to miss my flight from Midway to Phoenix. Ended up having to pay for a new flight through another air line because they didn’t have another one until the next day and that wasn’t an option…. Ticket prices are good but at the end of the day I ended up paying what I originally would had if I’d just paid the original price through Southwest…..

DON'T FLY FRONTIER AIRLINES!!!! We have booked them only 2 times and both times were a nightmare. We have flown all over the United States for 5 decades, and even 40 nations of the world and NEVER have we experienced what we faced with Frontier! Their customer service is zilch! They have no recourse for dealing with often-lost bags which they did on our first trip and took 2 weeks to get our bag back with NO customer service, so we didn't even know it would ever come. Then taking advantage of a great price, we booked agian and without warning, they closed their ticket counter desk an hour early and NO ONE could help us.

Absolute piss poor operational performance. From logistics, to baggage security, to untimely shutdowns, delays, customer care etc.... Need I continue?? However, the (few) kind souls who work for this shit show, have been the only saving grace in any regard. Frontier needs to acknowledge how frustrating their operations are for the customer. Frontier needs to acknowledge how hard their employees work to correct the companies mistakes!!!!

My first experience flying with Frontier Airlines was an absolute nightmare, and it will be my last. Our flight was delayed by over two hours after it that canceled completely. We never even boarded a plane. The only available rebooking options were either a flight 24 hours later, which required an overnight stay in Denver, or a flight that would not have worked, as it was 4 days past our scheduled Airbnb check-in. We were left stranded with no alternatives. I lost $400 on the flight and was issued only a $100 voucher, which is useless since I will never fly with Frontier again. Also, I lost $1,000 on a non-refundable Airbnb because we couldn't reach our destination.

I was scheduled for an 800am flight. When I was trying to check in on my computer and iPhone, I kept getting messages that their system was down. Tried to call, arrived at the airport, tried to check in at the kiosk, system was down, was instructed to go to the counter and see an agent. I explained to the agent the situation, he was very rude and not helpful at all. He informed me I was late for my flight and I would need to rebook. He sent me to another counter, which turned out to be American Airline ticket counter. Frantic at this point and confused about what was happening and needing to get to my destination, I was booking a flight on another airlines. So, $340.00 later, I reached my destination.

The worst Airline ever! Never get from this company. Not timely all! I had tow flight after each other with 1 hr gap. First one delayed so long that I lost second one because of them! They didn’t care. I had to spend the night there and get another ticket. Waste of money!

Delayed our flight which made us miss our connecting flight, had to get a hotel in a different city for the night as we had over 24 hours in the airport till the next flight they could get us on, they never updated us with correct boarding flights/numbers. Even security didn’t know our flight number, it just kept saying delayed/pending on top for the next morning as we were told we would be updated but only told our flight would be at 8 am. Got sent to the wrong gate, finally made it to our correct gate 7 minutes after boarding started and was told the flight is overpacked and we missed our seats. Us and two others that PAID for the seats, got our seats taken by the “extras” seven minutes after arriving “late” during boarding.

My seat changed TWICE while on the plane. I got approached by two different people stating i was in there seat which is very embarrassing. I was not updated on the seat change. This is very unorganized. After all the negative reviews I still decided to give this airline a chance and it has failed me and proved that the bad reviews are accurate.

I called customer service twice to resolve an issue with my discount DEN. Both times I was on hold over 30 minutes, and the person who answered was rude and disrespectful, called me a liar and refused to transfer me to a supervisor. I called twice and talked to 2 different people and they both treated me like shit. When I bought discount DEN in April 2025, the promotion offered a free carry on bag for the next several months. I booked a flight and my free bag was not added. When I called, I asked if the policy had changed or if the promotion had expired...I simply wanted to understand why my bag was not automatically added as it had been on other flights. Both of the men I talked to told me that no promotion had ever existed and I was wrong. Even when I read them my email and asked them to look up previous bookings, they called me a liar. Unbelievable!

Frontier Airlines offers no live customer support, is not prompt or courteous or helpful in addressing billing issues, and puts customer service so far behind last place that they can't even claim to have any. I've never had a worse experience traveling and despite many efforts at resolving my troubles I've been pushed aside and overcharged $1300 which they refuse to refund. I'd rather stab my eye out with a dull pencil than ever travel with them. Do yourself a favor and run, don't walk, to an alternative airline.

I wouldn't recommend Frontier Airlines to a dog. They robbing customers. If you go to the counter to get your boarding pass they charge 89 dollars. 125 dollars for one suitcase. Customer service is horrible. My husband things were stolen out of his suitcase and they told without a receipt they wouldn't replace his things. They could clearly look at their camera. The worst airline ever. They don't even deserve a star

This is a terrible airlines, I am an anxious flyer and asked to sit with my youngest son. They didn’t even let me finish my sentences when they said no. The lady was rude and not at all helpful. They also charge you for so many fees. This is a terrible airlines and I will never fly with them again.

Maybe cheap, but service is horrible. Will NEVER fly them again. Denver-DFW. Flight 99min late due to personnel, then…, sitting on Tarmac for 40 minutes and still counting because THEY CAN'T GET A GATE. WTH? It’s already 0130am!!!

Horrible airline. Huge waste of time and money. No customer service. Paid for seats that got rearranged. Not able to sit with my family. Very disappointed. Flight delayed 3x due to airline lack of professionalism, worst airline available. Very delayed. Not dependable and super unprofessional, go with anyone else!

If I could give 0 stars I would. If your flight gets delayed, expect it to just be canceled. This has happened 3x with my flights, never flying with this failure of an airline. You better keep an eye on your emails if you have an upcoming flight, because that’s the only way you can know if it’s canceled. Searching the flight number online will still show your canceled or delayed flight on time. Frontier is the worst airline I’ve ever had the displeasure of booking with.

Would give them a 0 star. First time flying Frontier. First time flying ever. They asked for volunteers to take their carry bags and put them below with a full refund. Never gave the refund. You're on hold for 60 min. You finally talk to someone and they said they don't do refunds AFTER a worker told us we will get our carry on refund. They offered me $20 travel voucher. I DO NOT TRAVEL. I even told them that. So they are so horrible. Don't lead people on like that.

One of the worst airlines. This will be my first and last booking through Frontier. I booked a flight from LAX to DFW on August 28th at 7 PM, and the flight number was 4964. I reached LAX airport at 5 PM PST. After the security check, there were delays due to airport services, and along with me, there were almost 25 people affected. The flight was supposed to depart at 7 PM, and we reached the gate at 6:45 PM.

My first time traveling on Frontier, and it will be the last, as they say, cheap is expensive. At 8:00 am at the airport, I said my flight was leaving at 11:45 am and now they say that due to maintenance delays it will leave at 4:30 pm. What the hell do they think an 8-hour wait is not even shit? I do not recommend anyone traveling on Frontier since it is just as bad as Spirit.

*1/5 stars*. I had a disappointing experience with Frontier Airlines employee Tessa at CLT on flight F9 1328. She enforced the bag size policy strictly, forcing me to pay $99 for a bag that fit under the seat the entire day. When I boarded the plane, the flight attendants confirmed that my bag would indeed go under the seat, just like it had on my previous flights. Tessa's inflexibility and refusal to listen to my explanation (and my mother's) were frustrating. I felt that the $99 fee was unnecessary and that common sense should have prevailed. Frontier Airlines might benefit from re-evaluating their bag policy enforcement and staff training to avoid similar situations in the future.

Over the last 3 flights I've taken with Frontier they all have been delayed. Customer service doesn't care and can't help with anything. I've had better experiences but lately everything has gone downhill.

I had a flight to Las Vegas and the door was closed 20 minutes before the flight. I missed it by 5 minutes and had to take another flight. I went to another gate and saw courtesy from the pilot to let customers on board beyond the door closing time. I am very unhappy as a Den Member. They didn’t ask or care. I had my two teenagers going to Vegas for the first time. I was told by another customer they heard the door check-in person say, “She had to go pick up her kids.” Meanwhile, we have to take a connecting flight and spend 7 hours in Cleveland for an 8 AM flight. Horrible.

This is the worst airlines that you can go on. Yes it is cost effective but the service is trash and they have lost my baggage and the baggage claim won't answer my calls. I never asked to check in my bag. I don’t know understand how they check in your baggage and aren’t even reliable to get ahold of regarding your baggage.

After rescheduling my flight to arrive sooner and be at my dying father’s bedside before his passing, I requested a refund for the original ticket several days before its scheduled departure. I explained that the funds were desperately needed to help cover memorial costs, but I was told that only a credit would be offered—unless I was the one who had died.

Poor customer service, Frontier needs to give his staff training how to interact with the customer and make them professional. They need to learn politeness, respect, behavior and more. Today August 27, 2025 one of the frontier staff who is checking the boarding pass pn flight f9 3692 made my day bad. He is rude, not polite... I am very sorry.

Last week I had the not so pleasure of flying from Vegas to Pittsburgh. During the flight we had to turn around and get a new plane due to engine issues. We had to wait 5 hours to wait for a crew to fly the plane that had been sitting there. I had purchased disruption insurance. NOTE: I will not be getting a refund because I didn't contact them within 24 hours of the issue. There is ALWAYS fine print. Flyer beware!

I am writing this as a forewarning of anyone who finds themself in the same unfortunate position as me. My father passed away and was being laid to rest at the Veterans Memorial in Orlando. I bought my ticket through Frontier with ease paying $96 one way from JFK to arrive in Orlando at 10 am on flight 4871. Check-in online went smoothly but when I woke up to catch my flight there were several delays with the latest arrival being at 9:24 pm! Although I did receive a full refund I MISSED MY DAD’S FUNERAL and was devastated! I have never flown through Frontier and didn’t know their bad reputation until after and learned they have a history of delayed flights and flight cancellations. So in terms of flying with them for sentimental reasons, I highly advise against taking the risk. I wish someone had warned me so I could’ve avoided this from happening and been there to lay my dad to rest.

Worst flight experience ever. We got delayed by 4 hours for another plane landing. Then there was a fight in the lobby, then a drunk couple was allowed on the plane just to make them get off. Then they tried to sell us their credit card. Couldn't sleep on the flight after our long day because they kept turning on the lights and dingy button.

The Frontier airlines staffs are so rude, racist, and lack empathy for children. The onboarding staffs doesn’t care about the safety, privacy and security of children. They don’t have live agent and doesn’t respond to chat timely. Some personal items are still missing. I will not recommend this airline, no matter the circumstances.

Arrived at my gate 5 minutes before boarding. Closed. Asked the worker who was helping another customer if this was the flight to LAX. I’m told yes and continue to wait my turn. I see her go out to the bus and the doors close and then the door to get to the bus closed. I ask her when can I board? She yells, "You should’ve just scanned and went ahead." When do you ever do that without a worker present to verify?!? I responded, "You saw me standing here", her response was, "I assumed you were on another flight." Just awful awful awful.

The lock on my baggage was completely damaged. Cannot use the bag at all. Trying to file a claim is ridiculous. Given 3 different phone numbers and 2 websites to no satisfaction. Guess I'll suck up the cost of new bag. Plus flight was delayed 2 & 1/2 hours waiting for a flight attendant. Their prices are cheap for a reason.

The manager and the employees at the gate of the Cleveland airport were unprofessional, accommodative of a physical limitation, condescending and insulting. The manager acted more as a bouncer than a manager. Goran the manager has no skill to deescalate, understand and accommodate legitimate customer concern. I have never faced such an unfriendly bunch of employees in my 35 years of air travel. IN fact when I talked to the airport police, first thing they asked is if its Frontier. The bad reputation of Frontier employees is well known.

2 times they delayed my flight. I got stuck in Dallas. Ticket Counter Staff was RUDE and unwilling to speak on any questions me and 4 other passengers had. We asked for a supervisor and it took almost an hour for us to speak to anyone. They were making faces and rolling their eyes. Shitty airline, never again. Do better.

My wife and I recently took a trip from Denver to Las Vegas. Since it was our anniversary, I opted to spend the exorbitant $52 additional (per seat) for the exit row. So, the day of the flight comes, everything is on time, and we board the flight to discover that they have changed plane configurations, and the seats we had booked online are no long exit row on this particular plane. I ask the flight attendant what is going on, as I have paid $104 for exit row seats, and now am sitting a regular seat with no additional leg room. She tells me that they changed the plane for this trip, and gives me a business card with the customer service email... and says "good luck!".

We flew from Sea-Tac to DFW on June 9.2025. We arrived 2.5 hours early to make sure we got to our gate on time. We stood in line at the ticket counter along with about 100 other passengers waiting on an agent to check our bag in. The agent, from what another airline told us, was an hour late. When we finally got to the counter the agent told everyone if you checked in online and have your boarding pass on your phone. Take your checked luggage with you to the plane. My husband and I had several items in our checked luggage that we knew could not go through carry on procedures. We told the agent this bd he said he was done for the day and would not be assisting anyone else. He told us he would call the gate ahead and security that passengers would be bringing their checked baggage.

Very disappointed by this airlines! Changed the gates at the very last minute and didn’t even bother announcing it! Ended up missing my flight and paying double the amount to take the next flight (AFTER 24HOURS!) because of a rookie mistake! Ps: NOT EVEN AN EMAIL!

By far one of the worst airlines I have used. Firstly the app is very glitchy and made it very difficult to add a checked bag. We arrived at the airport 1 and a half hours before boarding time, they were extremely short staffed and the associate at the line refereed us to the kiosk for our checked bag tag, only a small number of kiosks were actually working and as a result there was a very long line. Once we were finally able to use the kiosk it said that we were too late to check our bag in and to see an associate. We went back to the associate in line and they were extremely rude to just us but to many others, the associate informed us that there’s nothing she can do (even though we checked in hours before) and that we have to miss our flight and told us to wait in an even longer line to change our flight.

Worst airline ever!!! Every time I take Frontier, it’s a nightmare. Last flight I took with them, there was a 9 hour delay. After waiting 9 hours in the airport, they cancelled the flight. They did not compensate for flight or Uber fees. On yesterday’s flight, there was an unexpected carry on fee. I tried paying on the app, but it wasn’t working. The staff announced that there’s free check in, but then said I couldn’t do it and that I had to take my carry on. They charged me $200 for a carry on. It’s a scam. They are con artists. Why is there a charge for a free service?! It was so unfair.

Our flight 3191 on 7/25/25, from Salt Lake City to Portland, was subject to multiple delays before it was ultimately canceled. At the time of cancellation, airport staff directed us to scan a QR code to rebook our flight—unfortunately, the QR code did not function. After waiting in a lengthy line, we spoke to Frontier representatives who informed us that while they could view available flights, they were unable to rebook us. Instead, we were instructed to call a customer service number. The Frontier employee at the airport also assured us that a hotel with shuttle service would be arranged for the night and that we would receive an email with the details, and followed their instruction to get our luggages only to find out our luggages were not even there, and of course there was no one at the luggage office.

I missed my flight for few minutes, nothing was offered. Not even sorry. I had everything setup for my vacation plus I was with my kids, I was told the next flight was in three days. If I want to get on that flight, I would have to book another flight without no refund. I paid about $800 to book a new flight with a different airline. For my returning flight, while I was boarding I was told that I have to pay for my carry-on, just small language, the fee was $100, I tried to speak to the supervisor, the worst and rude sup ever. I finally paid $100 for my small language of the airline’s required size, plus they told me I couldn’t take my carry-on on plane with me, I had to check in. First and last time for me to fly with this airline even for free. I will not recommend for anyone, it’s better to pay double their price and fly with Delta or Alaska 100%.

I’ve never been more mistreated, disrespected, and emotionally exhausted by an airline in my life. This was not just a travel delay—it was a nightmare that left me physically and mentally drained, and it all started when I was denied boarding on my paid seat for the first flight home. Despite having confirmed my seat, I was not allowed to board. No explanation. No support. Just confusion and chaos. I was stranded for over 30 hours, missed two days of work, and spent hundreds of dollars out-of-pocket just to survive the ordeal. The way we were treated was nothing short of inhumane.

The worse customer service ever. Flight got canceled and absolutely nothing was offered. Sorry a 100$ voucher that can ONLY be used with Frontier. I will never see that 100$ because I will never fly Frontier again.. I was given a hotel which the air-conditioner does work and the elevators don't work. No options were offered to me and when I finally got to customer service I found out that I could have gotten a refund and flown another flight. 0 stars.

Terrible customer service.. need to have lots of patience. They need to respect to put bags where you seating. And also respect zones.. I don't recommend this airline to anyone.. use American Airlines. The best.

My flight was supposed to leave at 2:50 and continued to get delayed until it was finally cancelled. At one point we did get on the plane but then everyone had to get back off. Also while we were waiting for the plane, they gave one update that the plane would arrive in about 40 minutes and then over an hour later there was still no plane. I ended up spending over 9 hours in the airport and then my luggage was sent to BWI while I had to stay in Atlanta an extra night. By the time the flight was cancelled there were very few flights from Atlanta to BWI the next day.

If I could give 0 stars, I would. They kicked my 17 yr old niece off of an overbooked flight when minors are supposed to be given priority. And this was also having paid for a bundle that included an assigned seat. Then on the rescheduled flight they did not let me accompany her to the gate. I understand that after a certain age they are allowed to travel alone, but as long as they are under 18, there is an option to accompany them if we want to. But the agent and supposedly supervisor said that I was not allowed to accompany my 17 yr old niece who did not want to go by herself.

We traveled with Frontier in December of 2024. They lost our luggage. We had to purchase essentials, clothing, bath items, etc. on Christmas. We followed this all the steps to get a reimbursement for our expenditures, and after being told by their customer service representative through email which is the only way you can talk to a customer or service representative we were told that a reimbursement check would be issued. Finally after months and months of communication with their email customer service representative they issued a check, I deposited the check into the bank and Frontier Airlines canceled the check and the funds were withdrawn from my account again. It has now been 9 months and we still have not received a refund. I repeatedly send emails to their customer service periodically with no real hopes of recovering our expenditures at this point.

Frontier is one big scam. App doesn’t work, so they tacked on $35 per ticket at the check in counter. Then the incompetent idiots sell our 5 seats (which we paid more to sit together) to others, leading to us sitting separately. To make matters worse, EVERY SINGLE FRONTIER EMPLOYEE WE CAME IN CONTACT WITH had the WORST attitude I’ve ever seen. The whole nightmare of just getting on this flight brought my 12 year old son to tears. Please do me a favor and do not reward this company by using their airline. Put these clowns out of business.

Horrible website, a plethora of bugs to even place a flight. Their support is ABYSMAL. Waiting over 3 hours for a call back and my wife waiting in the call queue for over 2hrs before just leaving. As far as airlines go, I understand this is a budget airline. But this is hardly budget, this is just gross business practices. Had the original flight also spike from $90 to $175 in a matter of minutes with 0 add ons, all I did was refresh the page.

Never again with Frontier. Traveling from Cancun to Miami with a 1-year-old and a 6-month-old turned into a nightmare. We arrived early, waited in long lines, and were then told we couldn’t check in because the flight was “closed” — even though it wasn’t our fault. They charged us $800 more for tickets, tried to bill us for baby bags (which are always free), and offered zero help. Staff were rude, unprofessional, and clearly didn’t care. They take advantage of customers and families. Worst airline experience I’ve ever had.

Customer service on behalf of the supervisors is horrible. Since I had lost my flight, I was told by one of the supervisors (Alejandra) that I was trespassing because I did not have a ticket. And she would call security if I did not leave the premises. I had never experienced something similar. I felt humiliated and embarrassed and thought this issue should be addressed with the proper management.

This was my first time and will be my last time I will fly with Frontier. I believe in giving others a try. Our vacation was to have begun on 7/28 but since our flight was canceled we didn’t get there until 7/29. We had to take a later flight with a long layover so it cost us another hotel room. But since the beginning from our check in bag we were only 3 minutes late from our check in baggage time. And all I was doing is explaining to the agent that our flight got cancelled and the new flight did not have our check in bag that I paid for. She was rude and yelled at me and told me that I need to pay $75 for the luggage or it’s not going to our destination.

Their employees are rude and act as if they are doing the customers a favor by doing their job. I was delayed 6 hours with two small children in the airport. They were updating me via text message and changed the gates multiple times. Even though they had my phone number they emailed me about a food voucher that I could have used for my kids but was not aware of until after the flight. When I went to claim it it said that it had expired. I have had much better experiences with other discount airlines like Southwest and I'm done with flying Frontier.

If you want to go to the airport to sit around and have delay after delay and then be told your flight is canceled, this is the airline for you. This has happened multiple times and when traveling with young kids, it makes using Frontier a nightmare. They cancel flights anytime of day or night. Rescheduling is not easy so we usually cancel and start over. They definitely need zero stars as an option.

AVOID FRONTIER AIRLINES AT ALL COSTS – UNRELIABLE AND UNPROFESSIONAL. Do not make the mistake of booking with Frontier Airlines. I originally purchased a ticket on May 26, 2025 for a flight from Las Vegas to Raleigh, NC. Without warning, Frontier changed my flight on June 13, 2025 to an overnight flight that departed more than 10 hours later than my original booking – a major inconvenience. Not only that, but the new fare was significantly cheaper than what I originally paid.

I will never fly this airline again! If someone is inconvenienced for a couple hours due to a delay, you can’t contact them because they don’t have a customer service office. Terrible management and I promise I could manage this better by focusing on the customer and not the $$.

5th time using Frontier. Flights were delayed all 5 times. They do not have the courtesy to notify customers until they are all already lined up at the gate. They provide courtesy food vouchers but those don't arrive until it's near time to board the next flight. Worse than Spirit with regard to operations and customer experience. Bye Frontier. You lost a few today.

This has been by far the most terrible experience I've ever had flying in my life. After paying for a carry-on on the app the day before flying (a large backpack), they still (very rudely) ask me to put it in the seat in front of me. They oversold the flight and of course they were running low on overhead space. If the attendant had been nice, I wouldn't have minded at all but she was rude since time 0. This was from Miami Intl to Atlanta. In Atlanta our gates were changed from E42 to C4 to E41!!! In less than 15 min we all run from one gate to another. Again, the flight attendants from Atlanta to OKC were super rude. I will never choose Frontier anymore. A complete ripoff and a disaster. I would give them 0 stars, if possible.

Not sure about other places but Frontier from MCO is the worst in any category. One hour delay is the new normal, shuffling seats groups even with early check ins, no space for check bags and the exhausted gate counter attendants makes you think twice if the money saved worths the toll.

Good afternoon. My family and I flew Frontier to Cancun on July 16th. We returned on July 22nd. Your gate agents, Lizeth ** (**), Eugenia ** (**) and Daniela ** (**) treated my 80-year-old mother rudely and disrespectfully. My mother's carry-on fit the measurements. She had no problem on the flight to Cancun. Prior to our return flight, I asked the youngest agent (Eugenia?) if it would be possible for my 16-year-old to get a seat closer to my husband. She looked at the other agent (Lizeth?) and said something to her in Spanish. She looked at me and rudely said, "No! You have to pay for that. Anyway, it's too late now! We're boarding. You should have done that before we started boarding. You can't do it now." I was offended by the tone she used to speak to me. However, I wasn't going to pursue it.

To attempt to speak to a customer service agent or get a resolution with the chat is impossible. I have been on hold over an hour and a half and still not had an interaction either on the phone or in the chat. This is happened multiple times. The wait time is unacceptable. I have tried to have an actual interaction with a agent multiple times during the day and it doesn’t seem to matter.

I booked a trip back in June to fly to see my sibling for their birthday and Frontier canceled my booking without telling me. Arrived at the airport 3 and a half hours early to find an empty checking desk. After a line of people had formed and we all waited nearly 45 minutes, four employees all arrived at the same time. Got the news that my booking had been canceled and also that they couldn't get me on a flight for three days. Absolutely abysmal that an airline can cancel your booking without any notification or recourse. Save your money and fly with someone else.

I am a disabled veteran and served in the US Army. I would like to make a complaint. I was in a wheelchair and paid for the bundle pack. To board first the attend Charlotte or Charlene at the gate C4 from Atlanta to Houston, Tx, flight 2399, July 26, 2025. Pulled me out the line and said I need to pay for my bag which was the standard size by FAA and TSA. I had knee and foot surgery. I had to walk to pay for bags $99, because there were no wheelchair attendants to assist. I had to pay for my bag when there were hundreds of other peoples whose bags was large than mine. She was very unprofessional and rude and didn't care about my disability. I never felt so disrespected, dishonorable, and disregarded.

This was by far the worst airline experience I’ve ever had. Our Frontier flight was 4 hours late with barely any communication from the staff. Once we finally landed, we sat on the tarmac for another 2 hours just waiting for a gate to open up. The crew was rude and dismissive, clearly frustrated themselves, but taking it out on passengers, especially on me, 3 months post spinal surgery. I was in so much pain that I couldn’t stay seated any longer therefore, the flight attendant was rude and mean, threatening to call the captain on me.

Frontier airlines is the worst.... My first and last time traveling with them.... They made my travel on 7/20/25 a nightmare. I made my complaint and request for the extra I paid to upgrade not once but twice to their so call "Premium Bundle" and was automatically kicked off the flight, after a 3 plus hours delay then had to board last after a couple gave up their seats to take a later flight and I went from Premium 3F to seat 25E and they won't refund the extra I paid for my "Premium Bundle". Disgraceful business practice. I urge all of you to think twice before booking with this airline. TO MAKE IT WORSE I AM COMING BACK FROM A FUNERAL OF A CHILDHOOD FRIEND.

My 1st time flying to CA with my wife and the first flight I had to switch names and they wanted to charge me almost 480$ just to change a name because my mother couldn’t go, wasn’t able to get customer service on the phone, online services didn’t work correctly, had to drive to airport and beg and plead before changing names but still at a cost of $228! Two tickets ran $350 when I booked it and it’s ridiculous they wanted to charge me close to 500 to simply change a name. This tells me they don’t care about customers.

We recently flew with Frontier Airlines from Santa Ana to Las Vegas and back. The flight from Santa Ana was decent—no major complaints. But the return flight from Las Vegas to Santa Ana was a completely different story. Las Vegas Frontier feels like a cash grab. They tried to charge us extra for everything—seats, bags, you name it. And what made it worse was the attitude. Employees were short, rude, and not helpful at all. It felt like they were just looking for reasons to tack on extra fees.

Traveled with my six week old and 2 year old. Frontier lost my infant car seat and after waiting two hours for them to find it, offered a toddler car seat that was far too big. When I explained that the car seat was unsafe, I was told to go to the store and buy a new car seat- no problem solving on how to get to the store, no mention of a refund (until another hour had passed).

I recently booked a flight with Frontier Airlines from Philadelphia to West Palm Beach. I’m 91 years old and fully dependent on a walker. While I can manage very short distances, I quickly become severely fatigued and physically incapable of continuing without proper assistance. When I purchased my ticket, I clearly indicated that I required wheelchair assistance to and from the gate — a basic accommodation for someone with my mobility challenges. Upon arriving at the airport, my ride escorted me inside to ensure I’d be cared for, only for us to be casually told they "ran out of wheelchairs" and I’d have to walk.

Terrible. I purchased one flight for my mother and in atlanta Airport charge $110 for my mother 🧳 plus later they canceled the other flight to come back. Bad customer services. Never ever used these used these company. The worse.

This has been, without question, the absolute worst experience I have ever had flying — and I come from a family that has worked in the airline industry for decades. My flight with Frontier on May 18, 2025, turned into a nightmare of poor communication, disorganization, and a complete lack of customer care. We arrived at the airport and sat there for over 8 hours before being told to board. Then, shortly after boarding, the flight was suddenly canceled. What followed was a series of unacceptable failures. We were initially told it could take up to a week to get us home — a completely unreasonable timeline, especially considering most of us have jobs to return to, families depending on us, and bills to pay.

I booked a vacation 3 months in advance. Tickets were a good price. My flight back was cancelled 3 hours before check-in. I was already waiting at the airport with my child. I had to scramble to book a new flight which was 3 times the cost of my original flight! They offered a $100 voucher but I don’t travel often enough to utilize it (which I’m certain they count on). They would do better if they actually had values as a company and offered true customer service. They are GREEDY bastards just like every other corporation. Will not fly with them again.

Canceled flight took 26 days, several phone calls, and random forms to get refund. US Department of Transportation rule states 7 business days max, with no paperwork involved. Their online chatbot is ineffective. Their employees are not familiar with their procedures. In addition, Frontier is THE ONLY airline that will not provide a hotel voucher and one of the only airlines that won't compensate you for going on another airline. If you are traveling to a place that requires your attendance, I wouldn't ever travel on Frontier.

Literally had a horrible experience with the first time I tried flying your airline. Was 3 minutes late for a checked bag. They would not allow an exception. Most airlines are 45 minutes. I get it, I was 3 minutes late unknowingly. But, no exception for a first time flyer? The lady was absolutely short, rude and coy with zero empathy or compassion. This small mistake cost me 800.00. This was in Tampa this morning. This lady is in the wrong business and an awful representative of this company. Now I get the reputation I have always heard about but never experienced until now.

Overall a terrible airline. Sure cheap fares and that's it. They start taking advantage of you as soon as ticket is booked. At arrival 3 times threw single and only line for them. You have to check in online you have to download and install stuff to do any of it. For them on 3rd visit to just say it's going to cost me 25 bucks extra for them to do my bag take because their kiosk won't do oversize, so you then have to print your bag tags to go to service anyway because your oversized. And do separate transaction for oversize.

This is by far the worst airline service out there. 2 flight in 2 week both delayed by hours each time - one by over 4 hours and one by 3+ hours. That's not worth saving 15$ from other airlines. They could not pay me to use their services ever again.

If I could give Frontier Airlines negative one million stars, I would. My family recently traveled from Buffalo to Atlanta with Frontier, and it was—without exaggeration—the worst airline experience we have ever endured. On our return flight, Frontier canceled the flight more than 10 times between 7AM and the afternoon. Passengers were forced to stay on the plane for over five hours, with Frontier refusing to allow anyone to deplane without forfeiting their ticket and luggage. This was not just inconvenient—it was inhumane. No food. No water. No air circulation. No communication. And no compassion. The heat became unbearable. The crew repeatedly ignored pleas for assistance, and due to this gross negligence, an elderly passenger—over 90 years old—suffered a seizure from the heat and dehydration. It was horrifying to witness, and entirely avoidable.

Every time I take a Frontier flight..it's is ALWAYS delayed. I have yet to book a flight that has been on time and I have booked several flights. This is ridiculous but this will be my last flight with frontier.

My Grandson had a flight out today. He is a minor flying home from a summer visit. The airline printed someone else’s ticket and gave it to him. They then refused to allow his dad to go through security. When they found out the mistake they refused to put him on another airline line. They kicked him out of the secure area he was in and told him he could not sleep in airport. It was noon when they caught their error and said nothing they can do but refund his ticket and we can buy another one!

My daughter and new husband were on their way to Punta Cana for their honeymoon. Delayed out of Denver. Missed the Miami connection. No one helped them. They had to purchase new tickets on AA. The. The luggage was lost for days. After calling and getting nowhere I drove to DIA and finally had someone assist. The luggage was found in Miami. Supposed to be sent to the resort. That never happened and we find out that it has been sitting in the PUJ airport for days. Unacceptable they had to take an Uber to the airport to retrieve after days of spending hundreds on essentials. Never again will I sell or use Frontier. I am a travel advisor and this was the biggest mess. So sad that their honeymoon was not what it should’ve been.

I recently booked a flight with Frontier Airlines, scheduled to depart at 5:59 am from EWR and arrive in ATL at 8:30 am on July 18th. I arrived at the airport at 4 am, but my day took a frustrating turn. The ticket agents were exceptionally unprofessional, treating customers poorly and showing a complete lack of communication regarding delays. After waiting for three hours, we were informed about issues with the aircraft, including problems with the wheel and an oil leak. Although a part was eventually delivered and the on-ground team managed to fix the plane, by then both the pilot and copilot had reached their time limits, resulting in a 12-hour delay.

Made a flight reservation 30 mins after booking it. I got an email saying it was cancelled through the Frontier Airlines refuse to give my money back or change flight. Do better. I am a lawyer and trust I will be sue due to false information of a scam and defamation of character.

I purchased a ticket online. When I checked in at the airport I was trying to get my boarding pass at the instead of Service machine won’t let me do it. I had to go to the counter. They charged me $25 extra just to print my boarding pass. That is very ridiculous and they have very bad customer service

I paid more for my bags than I did for my tickets! They are a big scam. They make you think you are getting a great deal and then charge you for everything else!!! Frontier Airlines SUCKS!!!! Will never fly with them again!!!

July 11, 2025, Frontier Airlines texted at 12:34 am to advise our LAX to PDX flight for 5 at 9:30 am was canceled with NO other flights available that day! No hotel available, no transportation - stranded! I was up all night trying to find my family, including 2 children, a return flight that day. I finally booked 5 tickets on a Delta flight for $1800 total!!! Frontier refunded $831 and never responded to my formal written complaint to reimburse us the additional money it cost us when THEY arbitrarily cancelled our flight that we had booked and paid for months in advance!! Tried to call Frontier for some assistance but the wait time on the phone was 168 minutes!!!

Worst airlines ever. I traveled with my infant's car seat. The airlines treated the car seat like junk, when I got it back a strap that I need to to secure the seat in a car was missing. I filed a claim regarding the issue and it was rejected.

We originally booked nonstop flights to Boston from DFW. A few days before our departure, Frontier texted saying our flight had been canceled. That’s it, no explanation, no offer to help. My husband called and got us on a flight with a layover in Orlando. We made the best of it and went to Disney Springs. We had to be at the Orlando Airport at 4 am to get the flight to Boston. Then, while we are in Boston, Frontier canceled our return nonstop flight back to DFW. Again, my husband calls them and we get a flight with a stop in Atlanta. While we are waiting at the Atlanta airport, the Frontier staff tells us there is only 1 pilot. Flight canceled again! We go to the ticket counter at the baggage claim to discover the next flight is 2 days away!! They were going down the line telling, “no vouchers will be given. No hotel or food vouchers!”

I wish I could give Frontier zero stars, but sadly I can’t. My husband and I had a trip planned to visit family in Texas and we had to try MULTIPLE times. The first flight got cancelled 5 hours before the flight was supposed to take off. The second time, the flight got cancelled and changed to a later time and once we got to the airport I had to check in at the desk because the app was glitching every time I tried to check in for the later departing time (there was nobody at the desk and I had to wait for 30 minutes) and when I went to go check on the app again our flight was cancelled again.

Buyer beware... Don't let the low airfare costs fool ya! Frontier is ripping people off with their a la carte approach to flying and there are many hidden costs, not to mention limited yet poor customer service. They have very limited staff on-site - they heavily rely on their website, chat, and mobile app. Horrible phone wait times for support - when I initially called, I was told I had a 58-minute wait time. After being on hold for 20 minutes, my wait time reduced to 55 minutes...what kind of math is this??!!

Had a 425 from Den to Phi. Delayed until 625 because a door wouldn’t open. Waited with no update. Finally around 715 they start boarding. Once we’re all boarded. We sit there for about about 45 minutes with no word of what’s happening finally the captain finally announces that because of the delays he is over his hours and is not able to fly the plane and that they’re looking for another captain. So after another 45 minutes the deboard us and tell us they’re still looking for a captain. So after another 15 minutes of hundreds of people crowding around the desk with their microphone that doesn’t work. They announce the flight is canceled until tomorrow at 6 am. Sooo then I book the 1130 flight. Soon as a book it. Delayed til 1247. So now it’s 12:10 and that plane has still not landed. So who knows when I’m getting out of here. The staff was for the most part rude and very secretive about what was going on.

HORRIBLE! Please don't purchase a flight with Frontier because you think you will save money. Their "teaser" rates can nearly double if you want enough leg-room for an average sized-person. $4 for a bottle of water while on board. The seats feel like hard plastic. In my experience recently (the last month), 2 flights were considerably late and 2 were fully cancelled, 2-days in a row (#3285 on 7/10 and 7/11/25). I was stranded and ended-up booking a flight on a real airline to get home. Cost me another $500 and 2-nights at a hotel. Last, good luck getting in touch with "customer service". What a joke.

If you want to sleep in the airport and lose a vacation package, buy a ticket with Frontier. If it's not the worst airline, it's probably in trouble. It's an airline that, even if it looks cheap, charges the highest fees for baggage, seat selection, etc., and reserves the right to do whatever it deems best for its corporate interests with passengers. It resells sold-out tickets and does random things to passengers at its discretion, even if they purchased their tickets in advance; and all of this is protected by a terms and conditions policy that allows them to act with complete impunity. Of course, they're probably less bad than the naïve people who bought their tickets. If you like a bad night, buy a ticket with Frontier. Otherwise, if you decide to travel, do it with another airline or stay home.

Worst experience. Flight left without even calling boarding announcement. No attendants at desk. Customer call got disconnected multiple times. Had to book another flight. Don’t fall for low fares. Not worth it.

Not happy with Frontier Airline changing my flight 6 to 8 hours causing me to miss important meeting and forcing me to flight a day earlier, and having me to pay for a hotel. Both my flights were changed. Nightmare.

We are flying with Frontiers Airlines and sadly we have been stuck in Las Vegas airport since 5pm. The story is that we got here at 1pm, got on the plane and were ready to go at 3:30pm, but all of the sudden there was an issue with the plane being overloaded, then it was too hot, then they were burning fuel, then the pilot was out of miles, unable to fly….

Frontier is one of the worst airlines. In my experience my flights were delayed and cancelled. The staff at the ticket counter scanned my party through, but on the way to the plane another staff member asked to see the boarding pass of a woman in front of me. She would not let me pass by. When she was done with the other guest she said nothing and walked away. I asked if we were good to board and she said, whatever. The price was low, but the issues were not worth it.

Frontier is one of worst airlines ever exist in American history. These flights are never on time and the staff doesn’t even cooperate or reschedule the flights, the worst airlines. I would never fly in this airlines again in my lifetime.

Frontier delayed my flight 8 times going to Vegas before they cancelled it to the next day. They took my information for hotel vouchers but no emails received to let me know if I am qualified or not. Stuck in the airport for the whole night. No apologies received from the agent.

Dear Frontier Communications, I’m writing to express my absolute disgust with the appalling level of customer service your company provides. I have dealt with incompetence before, but my experience with Frontier has redefined the word. From the moment I attempted to resolve my service issue, I was passed around like an unwanted package between departments that clearly had no communication with one another. I spent hours on hold, only to be disconnected multiple times — and not once did anyone bother to call back, even after I verified my number repeatedly.

They charge you all that money for your baggage and even though we booked our flight together with the same confirmation number they sat us away from each other. That was stupid and I won't be flying again!

Horrible company, I don't recommend it to anyone. They closed the door on me while I was in line with 39 other people. They didn't even give me a second to wait. They do this to force you to buy another flight.

This Airline should not expand or be in business; customer service is horrible. I spoke with a few customer service agents, and each one had an aloof and vague response. I called concerning a flight change, and such a simple request was like a three-ring circus. Who is vetting these employees? Any and everyone I know I will express to them never to fly this trashy airline. No one should have to endure or encounter so many unprofessional customer service people, and the Management was no better. This organization needs a total restructuring from top to bottom, which is where this company is at present. I see why their rating of satisfaction is 1.1!!! Please go out of business and let Spirit Airlines handle this lane!

We flew Frontier for the first time from BWI to Detroit for my nephew's wedding. The gate areas both ways had crumbs and food marks all over them. On Monday in Detroit, the United area next to Frontier created confusion so people were in 2 lines to board and merging was a nightmare. An older woman was upset (literally having a full blown panic attack) bc she couldn't find her boarding pass on the app (NONE of the 4 people behind the counter helped her- one guy looked at her phone and gave it back- no help! and he was even LAUGHING AT HER!) I asked to help- recognized the "view my pass button" and in a second handed her phone back with her pass. This tells me Frontier employees are heartless and unknowledgeable.

I have given Frontier chances after chances but I am realizing you for the quality of service. A round trip from Philadelphia to Charlotte. Almost missed my flight because they didn't have enough workers to check people in. On my way back to Jersey a whole line was formed but there was no one at the counter. For almost an hour, passengers were waiting in line but to no avail. The customer service is the worst. They are so disrespectful and unprofessional. Even though we pay extra to get better seats we were still uncomfortable. It's not worth your dime. Save a little bit more money to get better flights.

First and LAST time ever flying Frontier Airlines. I cannot express this enough- You get what you pay for. I had a round trip flight from BWI to ATL on 06/29/2025. Both of the flights were delayed, with my returning flight being delayed TWICE. Arriving at my gate in ATL, sitting and waiting for 30 minutes before we could get off the plane. The gate is filthy dirty. Unlike anything I’ve ever seen in an airport before. Trash everywhere. Really like out of a movie or something. It was like a zoo. The neighboring gate attendants shouting over the intercom “We are boarding for MIDWAY and not FORT LAUDERDALE. If you are in line for Fort Lauderdale SIT DOWN” Many times for many minutes because the screens at the gates are either black or have a “Frontier Airlines” loading page on it.

I was held up in TSA so when I finally reached the departing gate for my flight the attendant was closing the door...The door was still open and as I begged the man to let me on he said 'you missed your flight' and slammed the door on me. After scheduling another flight (which was delayed) I called the baggage customer service number only to be hung up on three times. The fourth time was successful but the number ** he gave me to call was never answered after multiple times. I realize traveling can be stressful but being a Frontier member for so long I expected better hospitality.

Never use this company, we drove 2 hours to get the airport and had the flight delayed 1:30 minutes, once we got to the gate we had no seats after purchased seats 9F and 9E from PHL TO MIA and when we got to the gate we were notified that we had no seats. That were taken away for someone else and we had no seats, we are out of the flight and had to drive 18 hours to Miami, next flight will definitely use United Airlines or such, but never in life use Frontier Airlines, that’s was a such humiliation and expensive lost of time and money, beside the gate attendants are all rude and the worse ever.. Don’t ever use FRONTIER AIRLINES.

Frontier is not as bad as everyone claims. It does have its pros cons. Pros are that their flights are affordable. I would recommend this airline for someone who’s taking a very short trip domestically and for one passenger. If you have kids and longer trip frontier is not the one. To begin with their staff has no professionalism anywhere. Now their flight attendants are nice but not the boarding crew nor the representatives you chat with. Very very unprofessional and rude. Let's just say this airline is for those who don’t mind the **.

This was by far one of the worst experiences ever flying. I should have listened to other people and not booked with this airline. Do you think you are getting a deal and you really aren't. You cannot speak with a person. And if you have a problem, you are screwed. They delayed my flight over 8 hours with no explanation. And then basically told me I was screwed and they weren't going to refund any money. Do Not book with them.

If I could leave zero stars, I would. When people say don’t book with Frontier Airlines, please listen. I wish I would have. We had a connecting flight from Dallas to Atlanta..We are currently in Oklahoma. Confused? Yeah, me too! We were told Dallas’s airport was closed due to inclement weather so we circled in the sky for about 20 minutes or so instead of landing. No, this I’m not a joke. The pilot announced that we would land at OKC airport to re-fuel. We get to OKC airport around 4-something in the afternoon just for them to tell us we were deplaning, THEN to tell us the next flight to Dallas wouldn’t be until 12:30am.

Beware. This airline is rude. Very petty. Always looking for a reason to to charge you for anything they can like a backpack that might be a little bit fat. I have had nothing but very bad experiences with this airline. It’s very uncomfortable. I put paperwork in for my service dog which they claim they never got but never told me and I did it weeks in advance so I was told I could not fly home for my cancer treatment. I needed a carry on and $100 and would have to wait till the next day. I begged as I need my treatments..They did not care one bit. By the way the dog is 4 1/2 pounds and slept the whole time. They charged my wife $100. For her pocketbook. Called it another carry on. This airline has only one good feature. It a direct flight..Beware, beware, beware. This airline SUCKS. FLY ANOTHER AIRLINE IF POSSIBLE.

If you are tired of airlines that have reliable apps, provide good service, and get you to your destination on time? Well, it's time to fly Frontier Airline! (from here on Frown, Tears airline). I went to Dallas from DC. Going to Dallas was great. I bought the round-trip ticket, downloaded the app, got the boarding pass on my phone and I was all set. Check-in was a breeze and I was off to Dallas.

I offered my upgraded seat for an exchange of $1000 credit and without explanation, while I was waiting for my $1000 credit, I was placed on the plane in a seat in the back of the plane. No compensation not in the seat that I actually purchased. Flight cancelled on the way back No compensation. Never again. I am one and done with frontier. On the cancelled flight, they gave us a code to scan for a refund that didn't work and said we'll receive a refund in 3-4 business days? What are we supposed do tonight. The flight was supposed to leave at 5 and it was 11pm at that time. Now we have to find new flights, get hotels and find something to eat at 11pm? With no compensation?

Frontier, we're sorry that your review for your airlines from the general public has been delayed. We are working hard to get you write a positive review as quickly as possible. Unfortunately we just can’t. Updated review timeline: Confirmation code: **. Delayed due to the fact that the service sucks quite a lot. Frontier flight number: #112233. Estimated review date: June 22, 2052 06:38 PM. Original review date: June 22, 2025 04:10 PM. Boarding ends when we feel like it should.

Frontier was the last minute option, since my flight was canceled, and it was the first and last time we flew with them, starting with, if you are not an American citizen, you cannot check in online and they charged us $ 25 per person to check in at the Tampa airport, the plane seats were very uncomfortable and with little space, all drinks and snacks have to be paid with the lowest price of $ 4.99, on our return, we had a delay of 1 hour, because a flight attendant in a very bad mood, decided to get off a passenger, because the man took his vape out of his pocket and called airport security, she couldn't even give him a warning because it was the first time.

Their customer service is terrible. I signed up for the credit card, as Frontier is one of the few carriers that fly close to my parents. I have never had such a poor experience with a company trying to navigate their miles program. The credit card is NOT worth the hassle of trying to use their points with all the loopholes.

Checked in for flight leaving out of Phila on June 21. Happen to check email in late afternoon and saw flight was canceled. No reason given, no availability to speak to a live person, no assistance whatsoever to rebook a flight thru them or another airline. You get two choices, refund or credit, period. Worst experience ever. And no text or phone call to alert to the cancelation. If I hadn't checked email would never have known. New flight different airline costing hundreds more as it was now a last min flight and losing a whole day of vacation.

I don't know how this airline stays in business. I read the website thoroughly because it was my first time flying with them. I got to the line for the counter 75 minutes before my flight. Frontier staff was answering questions while we waited. I was told to go to the kiosk to get my boarding pass and that it would cost $25. The kiosk wouldn't give me a boarding pass and showed me a message that I had not checked in. I knew this was not the case because I already had a seat assigned.

Absolutely awful customer service. We had to cancel our family of fours flight from April 1st due to my fathers passing. My husband sent an email asking if we were eligible for a refund. it is now June 20, a few emails later with them telling us we needed proof of death- we sent the obituary and death certificate on May 7. Then nothing, so I spent over one hour waiting on the chat line. Then was told they could see the certificate we sent and said she could resolve the issue right then and to email the certificate ONCE AGAIN, even though they just told me they could see the original email with the death certificate. They said if I re-email they would be back to me in two days. That was June 3.

I was first thinking of going into a long winded explanation of why I gave Frontier Airlines a 1 out of 5, but then I realized it's Frontier Airlines. Is anyone surprised that they are rated so low? For people who don't know why they are rated so low, feel free to fly with them, you will quickly find out. After closing the doors to the flight while I was still in line to board and getting stuck in Texas another day, I had to fight tooth and nail for accommodations like a hotel. The really egregious point of this whole ordeal was when a pregnant lady behind me was denied on the flight even though her baggage was on the flight with her medications on it.

Elder Abuse!!! Frontier removed me from plane and gave my seat to young girl who flirted with gate staff. My family fly home and left 70 year old grandmother in Cancun. Shame on Frontier!! Do not fly on this airlines!!

Frontier Airlines is the worst ever. Unbelievable how stupid their system is. We bought their scam of a bundle that includes a carry on. But it did not reflect at the gate and we had to pay $79. The guy at the counter was the dumbest ever it was like talking to a wall. He didn’t understand we already paid for the mf carry on. We had to speak to someone else. Then on our return flight they changed the gate last minute! It did not update in the app/ app boarding pass. So we ended up missing our flight. We will never fly with them again. Their seats don’t recline, there are no outlets, and possibly the rudest, dumbest, and absurdly incompetent people working there.

I would give 0 stars if possible. All flights were delayed, the seats don’t recline, there was not enough carry on space, $89 to check a small suitcase, the flight attendants were dismissive when I asked to exit the aircraft first so I would not miss my connection because my flight was 3 hours late. I will not use this airline again is possible.

Worst ever 20+ years of flying. I will never fly Frontier again. $100 to check a bag. Pet feces on the floor. No WI FI. They should be shut down. I feel sorry for the people who depend on this airline for their job.

Stewardess was rude. I was having a medical issue and my husband was trying to get her attention so I could take my meds to stop the issue. Stewardess yelled at my husband before he could tell her what was going on. Then proceeded to recheck every passenger ahead of us 2 to 3 times. Another Stewardess come up, with an attitude, from the back and helped. This is a dangerous airline.

I booked a 6:15 am flight from LAX to XNA. I got to LAX more than an hour early. The kiosks would not allow me to check in even though I only had a carry on bag, no checked bags. I waited in the line for more than an hour. Close to 6:15 am, I learn that the flight was cancelled and I would be booked on another flight or get a refund. There was no other flight to XNA, so I was told I would get a refund, but it would take 3 to 5 business days. They tied up my funds so I was unable to possibly book another flight on another airline. I missed my sister's funeral because of the incompetence of Frontier Airlines.

Will recommend everyone if it's urgent work please don't travel with this airline. Always late and have lot of issues. Don't travel with kids and old people. Because they don't have any rules and regulations. African airlines is better than this.

Flying with frontier from Houston to San Francisco through Las Vegas was an absolutely miserable experience. The issues encountered were myriad: The flight out from Houston to LAS was over 2 hours late. During that time, the air conditioning was not functioning properly - so a full flight of passengers sitting in over 90 degree heat during an excessive heat warning for > 2 hours.

Your airline is literally terrible, process is janky! Hot on the plane, always delayed and unprofessional. Y'all should really close this airline, the customers would be better without your airline lies of on time flight departure. Customers pay money for on time departure and arrival not to fill your effing pockets.

Don’t let the cheap fares tempt you for any flights with connections. Because the planes were stuck on the tarmac I missed my connections twice on the same trip, coming and going. In both cases the agents on the ground were not helpful, only offering the next flight which was on the next day. They did not compensate or help with hotels. Basically you were on your own. The app was inaccurate or did not have any info.

Missed flight.... Flight delayed for a 11am departure from 7am.... got notified around midnight... at 5:19am got change back to 7am departure... Was in line for 2 hours just to talk to somebody... Nice Lady.. She said "I know we suck". I have saved money over the years, but ended up losing it in one day... Never again... I'll start flying Southwest or Delta...

Frontier Airlines failed to get me to my destination 2 times in a row costing me thousands to rebook with another airline, please don't fly with them. Their customer service has not offered anything to compensate for incurred cost or time except a measly $100 flight credit. This time our group of 4 was flying from Salt Lake City to Cancun with a layover in Denver, I got to the airport and there was no gate agent, we checked and found out our flight was delayed which would cause us to miss our connection, Frontier had no other option to get us from our connection to Cancun for a couple days so we had to rebook through Delta Airlines at a cost of over $5,000 plus additional rental car and hotel costs due to their schedule being a day later on both ends of the trip.

Family members had a flight on Friday, May 30th that was delayed 3 times from New Orleans to Pittsburgh, with a connection in Orlando. Their bags have never arrived and after hours on the phone with numerous employees, nobody can find them. Customer service is the worst experience of any situation we've ever had. 8 to 10 hours a day trying to track the bags has accomplished nothing. No one can say for sure where the bags are. Service numbers have had 2 to 4 hours of waiting time, (No surprise). They have to resort to physically track down their bags by driving to the original destination of their flight. Service desk at the airports are only open when flights are arriving and departing. What a joke of an organization that treats its customers in this way. Buyer,s be very aware that they have no clue how to treat their clients.

If I could give this airline a zero I would. Don’t be sucked in by their low fare or if it’s a nonstop flight. This is absolutely the worst airline I have ever flown. From customer service to rude employees to such disorganization, I can go on and on. I will never fly with them again! I would rather pay extra money than to go through what I experience with them. Also, by far the worst group of individuals at the Cleveland airport. There are way too many other airlines to fly, Frontier is a total fail in every aspect. Save yourself the frustration and fly with another airline!!

I have never heard that you needed to be at the airport 3 hours before a flight for National travel. When checking in yesterday, it said 1 hour before. I got to the airport at 4:45 am for a 6 am flight and I was told by the agent at the beginning of the line that the flight was closed because I was supposed to have been there 3 hours prior. I asked to talk to someone and he allowed me to make the line. Obviously when I got to the counter it was 5:08 am and the lady told me that I was late and gave me the same explanation (that I needed to be there 3 hours prior), and that is had lost the flight without even allowing me to ask any other questions or offering a solution. I lost the flight, the conference I was going to and 1 night hotel on Denver. This is the worse experience I have had in all the years traveling and using many different airlines. Frontier is by far the WORST!!!

The absolute worse airline ever! Flight delayed then canceled! No kind of compensation or assistance from the employees not even the Manager. James C., the manager at San Jose was extremely rude and was of no assistance!

Frontier Airlines! I’m a United, JetBlue, Delta and American Airlines customer. My daughter went to Puerto Rico last week and her friends booked with Frontier. She was supposed to fly back yesterday, 5/31/25 at 12:42 pm. Flight took off but returned about half hour later. Which is fine, but take care of your customer!!! It was rescheduled for 1:00 am 6/1. They changed it again to 4:00ish. My daughter and friend are waiting at airport with a $27 voucher for food. Decent food is expensive and $27 wasn’t enough. They all boarded at 4:00 am ish and had to exit plane for whatever reason. The flight was cancelled. They got their luggage and wasn’t properly informed of the situation. The workers are rude and offering NO information. They are now set to board at 9:00 am, 6/1/25. Almost 24 hours at the airport. This is ridiculous!

From the leaving ATL to coming back go ATL this airline is the absolutely worst. The plane was dirty, leaving ATL wasn't able to sit next to my husband. $74 to check a luggage to return $104. Flight staff rude. Leaving the flight was extremely delayed. 40 mins to get luggage. Returning Sat on the runway for more than 30 minutes. Waited over 30 to get luggage, was also given the incorrect carousel #. Everything cheap is always good. This airline by far is THE WORST. They won't even give you a glass of water. Simply disgusting. ABSOLUTELY NO CARE FOR PASSENGERS. I WILL NEVER EVER FLY THIS AIRLINE NOR RECOMMEND!

Unacceptable experience on flight 4964 from Los Angeles to Dallas, Texas, scheduled for May 23, 2025, at 7:05 PM. The flight was delayed eight times (to 7:46 PM, 8:46 PM, 9:36 PM, 9:55 PM, 10:25 PM, 10:50 PM, May 24 at 10:00 AM, and 11:15 AM), forcing my family, including my one-year-old, to spend over 15 hours overnight at the airport.

CANCELLED MY FLIGHT AND LEFT ME STRANDED!!!! ON 5/26 Monday - My flight was cancelled at 4:30am - 1 1/2 hours before my flight was supposed to take off out of SFO. When I got to the ticket counter - the lady told myself and everyone else that the next flight out of SFO for Frontier was Thursday - 4 days away. There was no explanation as to why our flight was cancelled and no way to get home. Over 100 people just stranded in SFO!!! We were all scrambling to find our way home. I was able to get on another flight after buying a one-way ticket at the cost of $450.00 which was the cheapest and closest time to my original departing time. I was trying to get home as quick as possible to my sick child.

What lack of customer service and efficiency. "International destinations" cannot be checked in at the kiosk. Even though I checked in online and uploaded all travel documents in advance. The line is hundreds of people long with only 2 workers, one of which has been standing with the same customer for over 15 minutes and the second one keeps leaving somewhere... standing in line for almost an hour with hardly any movement.

Flying from Omaha to Portland Oregon, they board the plane after two hours on the plane the announce that the flight from Denver our layover has been canceled. They wouldn’t let us off the plane and when we got to Denver they said they would refund only the half of this flight and there was nothing they would do to help, after enough complaining we finally got a flight the next day to Spokane where we would have to rent a car to drive the additional 6 hours to Portland and when we got there they lost all of our luggage and said they don’t know where it would be at. And now no one can explain where our luggage is. They won’t refund any part of this trip, or do anything about all three bags and all of our belongings stuff. As stated do not fly frontier it will be the worst experience possible.

Frustrating Customer Service Experience.** I recently had to contact Frontier Airlines after a travel issue and was appalled by their lack of support. I spent ** over 40 minutes on hold** with their customer service line, only to be disconnected twice. Their text/chat system was equally unresponsive—it repeatedly claimed agents were "available to chat" but never connected me to anyone.

We were supposed to fly out from Atlanta to San Juan at 4pm Sunday, May 4th. We were around 40 min late getting to board the plane. We sat on the tarmac an hour or so before our plane started moving around the runway. We were told there was a brake sensor issue. We wound up sitting 5, FIVE!!!, hours on the runway before being told our captain was over his flight hours and we had to get off the plane. A notification came to the APP saying the flight was delayed until the next day at 9am. No one from Frontier knew anything, or would tell us anything. The line for customer service was half a mile long. Why didn’t Frontier announce to all the passengers about what to expect? Were we getting our luggage? Were we supposed to do anything to be on the 9am flight the next day?

Well, let's start with the good. The plane looked very clean. The flight was on-time and I arrived at my destination. To some that should be enough. First complaint is regarding the seats. HOLY CRAP - they are torture devices designed by an accountant. HARD, no padding whatsoever - I'm talking park bench level here. Then there is the room itself. I get it, they are trying to squeeze everyone in - this is the ABSOLUTE limit - anything over two hours consider getting off and going to a back doctor.

Fiona at the JFK Location (terminal 7) took great care of me. I had a 9am (1871) flight to ATL and she rewarded my early check in time with allowing my carry on bag to be checked in for free! She was kind and delightfully considerate even at that early hour! Great customer service.

The gate was changed without notification. When I finally arrived at the gate, the personnel was rude. I was told to tuned down when I approached the desk for information. Try running from one end of the concourse to the next, to see how you would respond. They were sitting around with no urgency. Customers were told they had to rebook if they had a connecting flight.

If you want to fly fairly inexpensively - do not - look to Frontier. The unassigned site will be cheap but if you want to select a seat the upgrade cost is very expensive. The checked bag fee is expensive and you must also pay for carry-on bags!! They will also make you pay for snacks and any kind of drink on the flight. There is no WIFI or phone jacks on the plane so be prepared. My baggage was very damaged during both flights, we were making jokes that there was a T-Rex trying to bang its way out of the cargo hold.

On May 17, 2025, at approximately 1:45 PM, my fiancé Ikia and I had a frustrating and disappointing experience at the front desk while preparing to board Frontier Airlines Flight F9 2634. We were met with unhelpful and inaccurate service from two customer service agents, Ms. Katelyn and Alexis. When we asked if we could be accommodated with seats together, since our original booking had us sitting separately, we were incorrectly informed that we had not paid for seats and, even more concerning, that we did not have seats on the plane at all.

Flight F9-1068, originally scheduled to depart on May 2, 2025. I and many other passengers boarded the plane and remained seated for approximately 2 hours and 30 minutes before we were instructed to deplane. At that point, we were informed the flight was delayed until 9:30 a.m. on May 3, 2025, which was subsequently delayed to 11:45 a.m., and then again until 1:00 p.m., when we finally departed. Adding insult to injury, Frontier Airlines has denied providing any refund or travel credit, citing that passengers had “boarded the plane” and therefore the initial delay does not qualify under your policy. This rationale is extremely disappointing and feels like a manipulation of technicalities to avoid compensating passengers for a major inconvenience. It is especially frustrating given the total delay extended well beyond 12 hours from the original scheduled departure.

I know is an affordable flight and you are only carrying your backpack, but of you are in zones 3 or 4 they make you feel like they are making you a favor, I did pay for my flight and I chose to take a back pack, why do they have to make every passenger in those zones like trash, and if the bag don't fit they set the people aside and make them pay! I didn't have to 'cause my backpack was ok but the experience was not good. In the airport they already make you feel bad. Why the airline too. Ahh and also they never send a massage with the gate change.

I would NEVER fly with Frontier again! I came on a business trip and it was booked for me, when I tell you from the customer service to the flight was hell! They scam out of money and don't be up front with anything! Flights gets delayed with a LATE notification!! I will never fly with them again! This is my first and last time ever flying with them! I'm sticking with Delta and a few others!!!

I booked a flight on 5/09/25, called to add seating & luggage. Well that would have been another $280.00. I called to cancel and get a refund, the agent said no because I didn't cancel within 24 hours. I have to take a flight credit which is ridiculous. If I wanted to use their airline, I wouldn't have cancelled, a 2-year-old could figure it out. From now on, I will believe the reviews that I read.

The flight crew was very rude. Only one stewardess was polite and at the end one freaking out yelling at people as we are exiting the plane. The other steward just talked rude and arrogant. People really were shocked as the crew was telling you to exit and another yelling to some sit down. Total chaos.

This airline is a fiasco! Checking in a bag was horrible. The staff member wanted to lecture me on bags. I have flown many airlines in over 15 countries. I’m not a novice. The stewardess was not polite. People were trying to change seats and it was chaos before the flight took off. I do NOT recommend unless you can’t afford to fly any other way.

I too dealt with "Joshua" on the chat line (see review above). I claimed a $525.98 refund for an additional ticket for two PHL-TPA. The second tickets were necessary because of fraudulent statements of Gate Agent enforcing a bogus two-hour cut-off for passenger arrival (See review Below). "Joshua" can be reached only through Frontier's chat line. He apologized for the gate agent and proceeded to see what he could do. He consulted his records. Suddenly he said that I had received a refund of the fare I paid in cash (about $ 230) for the first tickets and the ff miles I used were forfeited. He pronounced this was a "full refund" (how so?) and abruptly hung up before I could object. Obviously, this "full refund" does not make me whole. His pronouncement was in bad faith.

Awful experience.. The app and website are unreliable. They claim to be a self service airline and “force you” to use the website or app however it was not working.. They ended up “charging” extra to process it.. Too many things to complain about.. Not worth it.

Horrible customer service!! Gate agents are mean and not customer friendly. They don't care about you or your business. I will never use them again. I have never seen such disregard for customers by a nasty Gate agents.

Frontier is a horrible company with no heart. Went to Las Vegas for a business trip and found out we had a death in the family so went to the airport to get a trip home a day earlier. We were told it would be another $234 even though we had already paid for tickets. This company does not care about anyone except their pockets. Do not fly please!!!?

We chose Frontier Airlines because of its low price. What a mistake. Baggage fees are pretty high and have to be paid in advance. The biggest upset is the forty pound maximum. All other airlines are fifty pounds. We were forty four pounds and had to pay $75. What a rip off! We had a six hour layover in Cleveland, which extended to nearly eight hours. The flight board said it was on time and we never got an explanation. There were issues with over booking, too. I chose my seat and without notice was switched to an exit row, which I was not comfortable with. If I could rate it 0 stars I would. What a sad state Frontier has become. Never flying with them again!!!

Finally got off the chat box with "a resolution specialist" Aayush. Website states you get a full refund within 24 hours of booking and I now I am told I get only a portion of the money back in an airline credit and I am charged a cancellation fee which adds insult to injury. I wanted my money back for a full refund as stated on their website. Now Aayush sends me a form so I can put in a refund request. This has been a horrible customer service experience. I will complete the form but I do not hold out much hope of ever seeing a refund. Frontier Airlines are liars and thieves.

Absolute Horrible. Spoke to agent name JOSH **..I know that's not his real name. He is absolute liar. Have a proof of confirmation with two people we bought, he said we only bought for one ticket. Bad customer service..Fire Josh **

Absolutely the worst experience ever, they overbooked a flight that my daughters SHOULD’VE been on. After they checked in, they got passed around to different counters to pay for carry ons, by the time they came back they were told they checked in late and needed to purchase another flight with no reimbursement. Come to find out other people were asked to voluntarily give up their seats due to overbooking. $300 later, through another airline, they were told Frontier does that same thing constantly and gets away with it by saying people checked in late.

I made reservations for 4 people from Cle to Orlando through a 3rd party on March 20th. My departing flight was with Frontier. I checked on Apr 30 to verify and pick my seat and pay for baggage. After trying to check my account, as their website is hard to navigate, I find a charge of $178 for a name change. I never tried to change a name and tried to contact by phone and was told there is a 53 min wait or leave my # and someone would call back.

Why Frontier Airlines Will Deserve to Go Bankrupt. Frontier Airlines is nothing but a scam operation disguised as an airline. We got to the airport 80 minutes before departure, ready to check a bag we had already paid $80 for. After standing in line, we were bounced around between rude, clueless employees — one even lying to our face, saying we were “late” when we weren’t.

Delay on first leg of two leg flight. New arrival time was same as departure time of second leg. Did what I've done with other airlines many times before - called their customer service desk. She confirmed that I would miss my connection and "assisted" in re-booking. I say "assisted" because she kept messing up times and flights. But I did eventually get re-booked, now with a 14+ hour layover in Orlando.

Flying with Frontier has been nothing short of a disaster and a headache. Not even the worst part of our experience: 5 hours before our flight we got a message our flight was cancelled. We scrambled to find a new flight and are now fighting for our refund on the second leg of the initial flight that we missed. We get home, and low and behold two of our bags are missing, along with FIVE other families. We are now on day six. I did get a call they located them but now six days later, after being told luggage would be delivered same day or next day, still no bags.

I had jewelry taken out of my checked bag. I have never had an issue ever before with any other airline. I did a police report and waiting investigation but very disappointed that my items were not safe with their employees.

Avoid using Frontier Airlines. Flight: F93212, LAX->DFW, 2025-04-20 10:49. I think the main goal of Frontier is to show how bad the service could be. It's the most uncomfortable flight I ever had. The baggage drop off is in one place, the flight is different and you have to wait until the shuttle will transfer you to the place where the airplane is. The employees were not friendly and the crew members in the airplane were extremely rude and I felt I am not in the USA.

To sum it up in one sentence, Frontier Airlines is an absolutely awful experience. I paid for a round-trip ticket for my Pennsylvania-based daughter to visit me in Tampa Florida. Her outbound flight from Philadelphia to Tampa was delayed multiple times, with the total delay time equaling 10 hours. Then, when flying back home to Philadelphia from Tampa, her flight was again delayed multiple times, with total delay time equaling six hours. The airline staff never gave any explanations for the delays.

I would never fly Frontier again. I arrived at the airport an hour before the flight leaves. All I needed was my boarding pass to be printed. There was no self-check-in kiosk at the airport, and I had to wait in line twice because I was directed to a different counter for assistance. At the second counter, I was directed back to the original agent who sent me away. It was evident no one was happy doing their jobs. By the time I was finally attended to, I was told I got there too late and couldn't board after all. I needed to see my stepdad who was dying, and I knew arguing with incompetent and uncaring staff would serve no purpose except wasting my energy, so I booked another flight and left 3 hours later. Never give Frontier my money again.

Shame on you guys! I adding photos of rude staff with time you can see time I reached at gate. Gate closing is 6:12, I reached at gate 6:03, these idiots are asking me to Frontier Care and book again, I can't get in this flight, flight 1426 suppose to take off 6:35 Am.

I had a flight on 4/10 from SEA to PHX cancelled because of poor crew management by Frontier. After speaking further with desk agents, it was claimed that nothing can be done by Frontier to get my wife and I to Arizona that same day (we missed my brother's wedding rehearsal, thanks), and that we needed to check with another airline. I was also assured by the desk agent that Frontier would reimburse this flight, based on the situation being caused by them. Well, this was a lie.

Worst airline in the history of aviation. Might as well burn your money in a trash can before giving it to this crock of an airline. Baggage fees, bad customer service, uncomfortable airline seats!!!! Legit zero desire to provide any decent sense of the word travel. I hope this airline goes bankrupt.

Tried to get home for the anniversary of my God mother passing but unfortunately the airline had other ideas. Flights from Vegas to Orlando got delayed and resulting in me missing my flight to Ohio. The next available opening was the next day at 3. Flight attendants treated it like it normally happens. In fact they showed more effort in pushing that doggone credit card then they did treating their customers like humans. I stood in line to speak with someone for an hour due to the line of people who's flights were missed were almost as stretched to the spirit terminal

I arrived at the gate 20 minutes before Frontier flight was scheduled to depart and was denied boarding with stated reason of missing the boarding time window. It’s just so disappointing and frustrating as standards are to make effort to help the customer, and many times you see airlines communicating with TSA security and allowing customers to board a few minutes before departure. Frankly, I think the TSA should be abolished as they’ve delayed and traumatized so many people without cause and have strayed so far from their mission. They trample all over our Constitutional rights and subject us to their terrorist nightmare. As a senior citizen and veteran, I can say that travel was so much better before TSA and decline of customer service.

I have hated every aspect in every part of the way. Hidden fees, entrapment and costs, and poor customer service. My experience was so terrible that I vow never to take this airline and to make sure that none of my friends take this airline. They broke my bag by ripping off the wheel. That has never happened in 40 years of traveling. And they did nothing about ruining my property.

WARNING- DO NOT FLY FRONTIER- The last time I flew Frontier the flight made an emergency landing in Chicago (instead of Philadelphia), and they refused to refund tickets, refused to pay/cover new flights, and refused to cover the cost of the hotel, as every flight was booked for same day travel. Extra additional costs were over $1k total for the trip, for tickets that originally cost $300. I will absolutely never, under any circumstances fly Frontier Airlines again in my life. After attempting to recoup any of the above costs and dozens of phone calls to Frontier, I gave up.

This was our first-ever flight with Frontier Airlines—Flight F9 1476 on April 4th from DFW to BWI—and unfortunately, it turned into a horrible experience for our family due to the behavior of one extremely rude flight attendant. My parents and I were assigned three different seats, which made it difficult for us to sit together as a family. We politely asked fellow passengers if we could switch just one seat (from Row 9 to Row 10), and they kindly agreed. It was a simple, respectful request that caused no disruption. However, the flight attendant unnecessarily intervened and, in a very harsh and disrespectful tone, demanded that we immediately get up from our seats and return to our assigned seats. Her manner was extremely rude and unprofessional.

Terrible experience. They overcharged us $250+ 94.00 customer Service fee. They will be hearing from me and my lawyer. Abuse and bullying. In addition we had to walk out to the plane in Colorado in 5degree temperatures

I wouldn’t even give Frontier a 1! They are so much worse than all the reviews said. Started with a 3 hour delay. They try to get away with lying about their take off time while they sit on the runway with mechanical problems. The seats are far worse then you think they’re going to be. Finally when we get to our destination, shocking there are no gates available for another 1 hour delay. Pay the extra money, the savings isn’t worth it!

After being delayed for unclear reasons in Indianapolis, we were threatened 3 times, with quite the attitude, that those who have not paid for their carry on luggage would be paying 99 dollars per bag. I understand this is the rule, but the threatening way it was said was unnecessary. Also, as we finally were boarding we were constantly scolded for pushing and shoving and cutting lines when none of that was happening from any of the people in line. The customer service was terrible. Also, my three kids were scattered all over the flight and none of us sat together, except for the smallest one.

Negative 1 star! Never, ever, forever, ever travel with Frontier. The airline is an insult to anything decent. They should never have been issued a license. They send you a confirmation code after buy your ticket but you can't check in with that code after downloading their problematic app or even at the airport. Then they tell you they need to rebook you and you have to pay for the new booking. You have better have extra money to find alternative travel arrangements or have an enormous degree of self-control to stop yourself from cursing them out or slapping the attendant because your patience and self-control will be tested.

Don’t do it! Horrible experience. Delays on top delays. Atlanta crew the worst. They lie about delay reasons and flight times. They overbook flights and have bad customer service. It’s not even worth the cheap tickets. I have learned my lesson. This is the last time. I’d rather pay more than deal with this. After multiple bad experiences. I’m done.

Boarded the late flight, we were told that chipped paint was found, and that the we would need to be cleared, that the paperwork was being completed; reason for us boarding over an hour late. We then were told that the flight was canceled, that if you did not live in Atlanta, that they would accommodate a hotel, if we chose to rebook or get a refund. We get to the ticket counter and was told 1 different stories.. The pilot timed out and inclement weather in San Francisco. They did not accommodate the hotel and the next flight was the next day (a 19 hour flight) or 2 days later. It's always something with this airline. After I use to my 26,000 flyer miles....I'm done. It's been to many episodes. Now I have to pay for transportation home (over 100 miles away) and pay again to get here for the new flight. I am in tears. Literally.

Surprise! Expensive bag fees (79-) from ATLANTA TO DFG. Tried several ways to contact a live agent but no success. Why can't I just press a number (1-10) and get a human being? I was a former Eastern Air Lines gate agent and as bad as Eastern was- it can't compete with Frontier. Oh well. Guess we will fly something else that has human accessibility.

Would not recommend. Some companies work hard to charge their customers less money while others work hard to extract as much as they can. Which is Frontier is yours to decide. No in-flight WiFi, seats that don’t recline and only paid beverages and snacks on the flight - those are real cost saving measures to keep fares low. For those who haven’t flown Frontier in a decade, finding out about the seats and snacks when boarding the plane is easily tolerable, but the displeasure of finding out no work is happening during the flight is more frustrating but also tolerable.

OMG what a such bad airlines. Never again for the time and money we spend on this flight wasn't worth it. The customer service are totally lost. No issue. Where is the pilot? Mixed seats. We had wedding and they screwed up everything. 7 45 am flight and 11 45 took off. 4 hours delayed. They didn't offer a bottle water. Ppeople Don't use them because it's not worth it. You deserve better service.