Frontier Airlines Reviews

Worst airline someone can travel from. Travelled from frontier airlines more than 15 times and not a single time it didn’t get delayed/cancelled and they do this right before boarding time so have to wait at the airport for hours every time. Even my connecting flights we missed due to this and left me stranded at the airport at night.

I had a flight on 04/07 from DFW to Dulles, with 2 seniors above 80 years old with medical conditions. The lady boarding passengers was very impolite and aggressive and ignored my questions and intentionally made us check all the 5 bags and instead of helping us made us stay longer in the line. She had attitude and was very rude and unprofessional.

It is Easter morning and I am missing the holiday with my two children for the first time in their lives because of your staff. Yesterday, April 4, 2026 I originally had a flight to Houston at 11:30AM. Houston was the layover to my final destination of Atlanta. At 10AM I was told that the first flight was delayed an hour which was going to cause me to miss the second flight. Myself and two other people approached the gate to resolve the issue and was told that the only option is a direct flight to Atlanta that doesn’t leave until 10PM.

They cancelled my flight last minute and then charged me the fee difference to get on the next available flight.

The Frontier Airlines GoWild Pass is a complete SCAM and the company should automatically offer all customers who paid for it a refund. I was on the phone with a Frontier Airlines customer service representative for over an hour, trying to find literally ANY flights from ANY city that were included/covered by the Go Wild Pass, and could not find anything at all.

This has been the worst experience of my life when it comes to flying. I am grieving and just trying to make it to my aunt's funeral which is tomorrow. I had a flight that was scheduled to fly out of Charlotte, North Carolina at 1:46 PM and was set to arrive in Orlando at 3:44 PM when I arrived at the airport in Charlotte, I was told that my flight had been canceled. I nearly had a nervous breakdown. They were able to get me onto another flight, but that flight wasn’t leaving for a couple hours later but what choice did I have. The flight that they put me on was to come to Philadelphia and would be a layover for four hours and then from there go to Orlando allowing me to get there at 1 o’clock in the morning. The service starts at 11 in the morning now I’m sitting here in Philadelphia a place unfamiliar to me with my child for hours just to receive a text to tell me that now that this flight has been delayed, the absolute worst experience in flying in my life.

One of the worst airline experiences I’ve had with Frontier Airlines. Our 10:50 PM flight was delayed to an estimated 11:45 PM—but staff confirmed the crew hadn’t even arrived. So that “estimate” meant absolutely nothing. We were left with no real departure time, just waiting with zero clarity, communication, or accountability. Cheap flights should not mean poor communication, disorganization, and complete disregard for passengers’ time and money. To make matters worse, we paid extra for priority boarding (Group 4), but after calling Groups 1, 2, and 3, they proceeded to board all remaining groups at once, completely defeating the purpose of paying for priority.

TERRIBLE, TERRIBLE, TERRIBLE. DO NOT FLY WITH THIS AIRLINE!!! MY FLIGHT WAS FOR 12:15PM Saturday, April 4, 2026. Get to the airport a 5am to avoid the line. No one at the service desk for Frontier. We asked someone and they told us they get here at 9:30am. We asked him about our flight and he said that flight is delayed until 9:00PM. What? Called customer service and they said we emailed you about this. We asked what is the email address because we never received any notification. Unbelievable they had someone else email not ours. Told us for our inconvenience they can give us a $25 voucher. Are you kidding me. We missed a whole day in Puerto Rico. They increase to $150 nothing else. TERRIBLE.

Frontier customer service is way below par. I purchased a ticket from them for my family member, but they cancel out the ticket without any notification. My family member didn’t realize what had happened until she drove over 50 miles to the airport, only to be told that her flight had been cancelled. A text/email would have been appropriate. Also, no effort to put her on another flight or refund her money!! Calling them is just a waste of time- their robot pick the phone and reroute your call to so many departments then hang up on you. I kind of wonder how this company has been able to stay in business with this sort of horrible service!!

I will never fly Frontier again. Pilots and crew were great. No problems there. They even kicked a drunk couple off a flight, which caused the whole plan to applaud. But, they are the masters of hidden fees. The initial price seemed great. Off to a good start. Then the baggage fees. You pay no matter what, even for a carry-on. But, the weight limit on your checked bag is 40lbs, not the usual 50lbs I experience everywhere else. And if you want to select your own seat, you're again paying no matter what. You can choose the worst seat on the flight and you'll still be paying for it. If they'd just include some of these costs in the overall price they display at the beginning, I'd have a lot more respect for them. But, they don't, and I'll never use them again.

Frontier Airlines policy don't let you used over head Storage for your personal items (small 2lb bag). Flight attendant call me loud "you don't pay for it you can't used." I inform flight attendant I have knee surgery and is difficult to keep my bag in front of my feet and the Over head Storage was 50% empty. Other passenger has identical experience. They call them very loud ''YOU DON'T PAY FOR IT YOU CAN'T USED.'' They want you to feel guilty in front of other passengers. Horrible experience how Frontier train their staff "bad attitudes," a lack of empathy, or a total disregard for the customers. Frontier have hundreds different ways to resolve this problem but Frontier train flight attendant to make psychology pressure on passengers.

SHUT THIS AIRLINE DOWN! They are frauds, do not expect to depart at the time that you paid for. Expect delays on top of delay also multiple gate changes during the process.

I experienced a highly unsatisfactory travel experience with FRONTIER airline, characterized by significant delays and inconsistent baggage policies. My initial flight encountered a six-hour delay, and my carry-on luggage was OK to take with me from Detroit. Upon my return journey from Mexico, I was informed that I could not bring the same carry-on bag with me, The airline representative stated that different rules apply to flights originating from Mexico. Consequently, I was compelled to check the bag and incurred a charge of $179.00; otherwise, my carry-on would have been left behind. Furthermore, my return flight was also delayed by 1 hour and 30 minutes. My attempts to resolve these issues with customer service were unsuccessful, as they demonstrated a lack of concern. I find these practices to be unacceptable and believe the airline is engaging in deceptive tactics regarding carry-on baggage.

Horrible. They tell you to be 4 hours early and then they leave two hours late because doesn’t everyone love when you pay money to get your day wasted!!!!

I rarely write reviews like this, but what I experienced with Frontier Airlines was beyond unacceptable—it was infuriating. I booked a red-eye flight from Las Vegas to Cleveland (departing around 11:59 PM on March 27) specifically to get home for my mother’s funeral. This was not a casual trip—it was deeply personal and time-sensitive. Frontier offered a direct flight that fit perfectly, and I trusted them to get me there.

$340 in baggage fees for 1 checked bag and 2 carry-ons. Downright fraud.

Flight was Canceled. No help was given. Was told to call Customer service where Jeff #** was no help in situation. I was told by the APO people to call the customer service and I did to get rebooked and a hotel voucher since I have two young kids( 5 Years old) and no place to go at 9pm at night due to the flight cancelation. I believe a maintenance issue. All the keep happening was the APO keep telling me to call them Customer service and customer service told me to speak to the APO. They had control over the hotel.

Delayed flight caused us to miss the connecting flight. Never flying with them again. Disgusting. No help to get the first flight in the morning to get to our destination. Appalling.

Obvious scam advertising a low price and then adding fees for everything to where it isn't even close to the lowest price. You can scam people once, but it won't work multiple times. You are destined to go out of business with these sketch business practices.

Absolute worst airline I have ever flown. We missed our connecting flight after being delayed by Frontier because they didn't check to make sure they had the flight demo gear!! 30 minutes delayed because the staff didn't do their job. Flight attendants basically did nothing the whole flight but sit on their phones. I will never fly this crap airline again. I will also inform everyone I know to not book them. GARBAGE AIRLINE!!!

Arrived at the PHL gate exactly to the dot 20 minutes before departure but they would not let me in. Had to pay $192 more and reroute my flight. They thrive on other people's miseries. Horrible airline, promised my self will pay more and take regular airlines. Truly you get what you pay with this horrible airlines.

Husband is deaf... Will never fly with you again. The deaf DO NOT need to yell out to the crowd they are as such. How sad you decided to harass a deaf female. It truly makes the community struggle to ever want to use your airline...as for me and mone, it won't happen. Not ever.

First and last time I will fly with Frontier “after traveling with 11 children with personal school book bags I was charged 100 dollar fee for every bag." Coming back I was charged 495. To top it off the list my suit case with all my clothes, jewelry and my father ashes in the luggage. It’s been two weeks and they still have not found my luggage. I asked them for a small compensation because I been in the same clothes since arriving to New York. They told me to go buy clothes and the will repay me in 7 weeks. I explained I really needed my father's ashes and they completely bypassed my request. Never again. And the customer service sucks!

I had an absolutely frustrating experience with Frontier Airlines on my recent trip to Orlando, Florida. My flight was scheduled for 11:30 a.m., and I arrived at the airport at 10:15 a.m. I had checked in online and paid for my luggage in advance, yet Frontier refused to check my luggage because the gate for luggage check-in was already closed at 10:30 a.m.—even though boarding was not until 11:00 a.m. They told me it was my fault for not arriving “an hour early,” despite me being there well before the flight. I called Frontier customer service to explain what happened. They suggested I could try a flight from LaGuardia, which required me to spend $160 more on transportation, including Lyft rides, to get to a completely different airport. They assured me that my situation was noted and I would be able to check in. When I arrived at LaGuardia, the gate was closed again, and I was unable to check in or drop my luggage.

Where do I begin. I am a 90% disabled Army veteran who booked a surprise proposal trip to Disney World through American Forces Travel. Frontier managed to ruin nearly every aspect of it. Outbound flight was delayed due to their own operational failure, diverted to Atlanta, then we were held on the plane for 2 hours. Told our replacement flight would leave Atlanta at 1pm the next day. Showed up to the gate, no plane, no staff, nothing. Why? Because Frontier flew that plane to Columbus first to pick up a fresh load of passengers while we sat at an empty gate. FlightAware confirmed it. Had to borrow money from my dad, pool funds with my fiancee, pay $575 for an emergency rental to drive from Atlanta to Orlando, another $593 for a replacement rental in Florida, $100 for a motel, and a taxi. Over $1,400 in unplanned expenses. Our resort reservation had been cancelled by the time we got there.

This review is regarding the Austin South Terminal location. Arrived ~1.5 hrs before flight time and there was a long line. By the time I got to the front desk, it was ~1hr and 10 mins before departure and I had a bag to check in and traveling with my service animal. I was asked multiple questions regarding my animal as it reacted to a dog that had gotten too close [my dog was recently attacked]. The agent texted their supervisor to come approve my dog for boarding. After the manager came and discussed the situation, it was less than an hour before departure. Since I was not checked in, the system was closed and they simply stated I could not get on the flight. I stated that I arrived before the cutoff time and the agent disagreed, referencing the text they sent to their manager requesting support regarding my service animal.

NEVER FLY FRONTIER. If it were possible to give zero stars or even negative stars, I would. During the government shutdown, when TSA agents aren’t being paid, TSA lines are hour long. It is recommended that you get to the airport several hours prior to your flight. However, Frontier Airlines will not let you check in any sooner than two hours. If you try to check in more than two hours before, you will not be allowed to. So if TSA lines are three hours long, there’s no reason even to show up at the airport cause you’ll never make your flight. Customer service is absolutely horrible.

HORRIBLE!!!! We were there almost 3 hours ahead of time. The airline gave no notice of extra long TSA lines due to them not showing up or something that was completely out of my control. We missed our flight due to the airport and they were less than helpful. I already had to pay $ 200 for a tiny carry on and a small backpack!! Then had to pay to get a new flight after waiting over two hours in a line!!! They should be more accommodating. I have paid about $ 700 for this one flight and it has been the absolute worst and rudest experience of my life and I travel often. I tried this once and it will absolutely be the last time!!!!

My experience with Frontier was honestly one of the worst I’ve ever had with an airline. Customer service was completely unreachable calls went unanswered no matter how many times I tried, leaving me with zero support when I needed help the most. On top of that, the check in process was confusing and frustrating because we weren’t able to check in when we were told to, with no clear explanation or assistance available. When I tried to request a refund despite clearly being eligible it felt like they intentionally made it difficult, refusing to process it without any proper justification.

This was my first time flying and overall was the worst experience of my life, my flight was delayed from Omaha to Ontario 5 hours, to then arrive at Ontario airport and my flight was cancelled. Had to rebook and they wanted to send me to Texas then Ontario, then they found a direct flight with over 24 hours layover and they couldn’t give me a hotel room, I asked 2 workers from Frontier and they said I could get a voucher for the hotel because of my inconvenience but when I spoke to customer service they said I was not getting a hotel at all and they gave me a $15 dollar voucher that I can’t buy anything with because everything is so expensive, but overall her attitude was the worst, I get they’re tired but you chose this job, and they suck overall, I was supposed to arrive Monday and I’m arriving Wednesday.

Paid for a carry on bag. Forced to check. Additional $179. The guy checking my baggage was rude and next time I'll take my chances. Then flight Miami to Atlanta late, missed my connection. Had to stay overnight at airport. Then fly back to Orlando, then to my final destination in JFK. Flight from MCO to JFK let passengers get on plane late and waited for them. Funny, when I was in Atlanta I ran to my next gate, but they wouldn't let me on. Said that the gate was already closed. So then from MCO to JFK on runway had to turn around for another hour long maintenance delay. Added an additional 12 hours onto my travel time. I could have drove home from Atlanta just as fast. Had to go circles to get my baggage, because that actually made it on time. Over a horrible experience and customer service wouldn't compensate me for paying two different ways for same piece of luggage. I WILL NEVER FLY WITH THEM EVER AGAIN.

Worst experience ever. I will for sure never fly with Frontier ever again.. Your attention to customer sucks... I hate the word hate. I always say dislike but the experience I had at Austin I can say I hate your airlines. Will never use it ever again no matter how cheap you. Even the flight attendants were so rude and the ticket counter people don't help anyone..

The flight #87 out of Cancun with Frontier Airlines is the worst experience I have had in the last 77 years!! This is saying a lot since I'm a retired disabled veteran who served in Vietnam, Desert Storm and Just Cause. We checked in at the gate then we had to take a bus ride to the freight terminal on the other side of the airport due to problems they wouldn't tell us. The bus ran a couple of trips with over 70 people standing up and was very crowded, hot, uncomfortable and hard to breathe. It felt like we were a herd of cattle being rounded up for salutes. We were all pressed together touching each other and they were trying to squeeze additional people in the bus. We arrived at the plane and there was a stair ramp with about 30 steps straight up to the door of the plane to load. We had to climb the steps carrying our own carry on bags.

I have never written a review before until being absolutely compelled to after experiencing this horrendous airline. It started out with me talking to the Frontier pilot near the terminal. Frontier flew him in from another airline, in another city because they had no pilot, the flight was delayed 5 hours because they needed a copilot and someone on the last flight had vomited in their seat. The seats are child size, the restrooms are filthy. My shoe literally almost came off my foot because of the sticky urine on the floor.

I wish there was an option less than one star because Frontier is actually horrible. Delays, tiny seats, and the planes reek of sausage. I would rather pay an extra 100 than fly frontier again. Please don’t choose frontier.

Terrible all the way around. We chose Frontier since it was the only direct flight to our destination and was a good price. However, they charge extra for everything. They charge for carry ones and any checked bags. Their checked bag limit is 40lbs. If it is over they charge $100, with a max of 50lbs. For both flights they took off late. The worst part is waiting 2 plus hours for checked bags! Apparently this is a normal thing for Frontier. No service during the flight...not even water.

I booked a flight from Frontier Airlines. Departure is from Denver to Miami with a connecting flight to ORD, Chicago. It was delayed and the schedule was moved at least 3-4 times. I was not able to get on my connecting flight and they did nit help me book a flight to Chicago when it was not my fault the flight was delayed. I had to shell out money again so I can book a flight out of Miami. My luggage did not arrive in Chicago, so I filed a claim at the baggage agent at O'Hare International airport. I got an email saying my bag was found and already in transit, but I have not received any updates after that. When I chatted customer service, they told me to wait for another 24 hours as they are working on getting my bag to ORD! How long does it take for a luggage to get to its destination?!😡

Booked a flight from Atl to MIA leaving at 8:51am and arriving at 10:56am. Went on the app just to check and the flight was changed to a later time!! Was not contacted at all! I would have missed the cruise!!!!

Honestly the worst experience with an airline I’ve ever had. In the past they have canceled my flights last minute. Refunds take forever to get, if they apply one. They try to give you airline credit instead of refunding. Horrible customer service. I do not recommend and avoid like the plague. They advertise low rates and try to charge you for everything else. Also, their marketing emails are overwhelming. It’s like spam in real time. I wish I could give 0 stars. Do not choose this airline. Pay the extra money and fly with a more creditable option.

Worst airline ever! Don’t booked if you go to orlando. They will scam you. They will alibi that their pilot has lost his medical certificate and they will promise them to rebook but after you leave the plane they will cancelled your flight!!! So you paid 150-200$ on that day but here the twist they cancelled your flight and they will give you 100$ gift card for Frontier Airlines only to use.. So on that day you can't book to them or other because you will pay times 10-15 to your original price like from 200$ to $1500. Please don't book to this frontier airline.

If I could give a "0," I would. My flight was cancelled at the last minute on another airline due to storms. I did a quick search to see if I could get a flight on another airline and still reach my destination the same day. Frontier website had vacancy on a flight departing in a few hours and would arrive at almost the same time as the original. win win... or so I thought. After confirming and purchasing the tickets (3 tickets for the family, A $2100+), the confirmation then stated the flight would arrive the following day! I cancelled immediately and rechecked the website.

The worst Airlines, hateful staff. Terrible seating. If you buy 2 tickets, they will purposely seat you in separate sections. Never fly Frontier Airlines. They are late, I'm surprised they don't charge you to breathe the air. They don't even check the health certificates on the dogs.

Don't start your reservations online with this airlines. Speak to representative first for the bundle packages. These packages cannot be booked online & you will pay $78.98 more individual for each items in the premium bundle. Be careful & aware. Will not fly with them ever again!

Do not put anything worth having in your checked-in bags... they will steal your items and airline will not accept responsibility. Staff shouldn’t be allowed to rummage through customers' items!

On January 26th, 2026 I boarded a plane from Chicago (MDW) to Orlando (MCO). I was traveling with a puppy. Followed all guidelines and paid extra accommodations, to travel comfortably with my pet. We were on the plane delayed for maintenance. The first flight attendant who is supposed to welcomes us on the plane was cold and rude from the start. I sat with my dog (window seat). I was anxious of her coming to check and see if the pup was settled. My puppy started to get anxious and so did I. The puppy ended going to the bathroom in the carrier. I go to the back of the plane to clean the puppy. I go back to my seat, the two women sitting next to me take the pup. In order for me to go back and clean the carrier.

Rude customer service. They charge for everything. They only give you a glass of water. They only allow you one bag carry-on and they are very strict about it. I highly not recommend this airline unless you are really desperate.

Is there a No Star review for this third world country airline? People, if you see this airline when you book your trip, please do yourself and your family a favor DO NOT fly with them. I spent one night in Atlanta airport Springhill Hotel sleeping in the lobby because of this Piece of SH... company. Boarded us on the plane three hours after the original departure for the captain to say ohh we will not take off tonight. NO explaining, NO sense of consideration nor accommodation for passengers. They will file for Bankruptcy very soon but PLEASE, you see this airline, just Run and don't look back. RUDE staff at the desk, RUDE staff on the plane. It's Atlanta, you can imagine with what kind of humans you are dealing. ** them!!!

Poor customer service at the PBI airport. Was treated rude and agents were unprofessional and I will never travel with them again. The flight were delayed 4 times thru out the day. Very disappointing with the airline.

The worst. Nickel and dime passengers for every little thing. Cheap, thin, small seats. Most agents act as though they are doing us a favor. I was not allowed on my flight because I missed having my bag checked in an hour prior to the flight, I missed it by 5 minutes due to icy roads. Even though I was standing at the desk, I had to rebook for a flight 10 hours later. I happily spent money on another airlines to catch a flight home a couple hours later. Will never fly Frontier again.

This is the worse airline I’ve ever seen in my entire life!!! It was a struggle for the plane to ascend in the air, we rocked and reeled from Atlanta to Detroit. How frightening! I don’t care if the tickets are $1.00, I will never fly again with Frontier!!! I upgraded my ticket to first class, and I couldn’t even get a complimentary cup of soda, the only complimentary item on the plane was water! Mr. or Mrs. CEO, please close down Frontier, it’s a joke all together!!! That one star I gave is too much!!

Worst airline ever. Consistent delays and unexplained cancellations. Not only are the flights unreliable but so is the checked bag process. Bags took 1 hr to be delivered from a flight that was delayed 2 hours in the first place.

My recent Frontier Airlines flight from Dallas to Indianapolis was hands down one of the worst travel experiences of my life. I have been flying for as long as I can remember, and I have never encountered service this unbelievably bad. The flight attendant had zero professionalism and absolutely no understanding of how to treat paying customers. She was obnoxiously rude, spoke to passengers with open irritation, and acted as if doing her job was a personal inconvenience. What was even more shocking was how disrespectful she was toward her own colleagues. The attitude, the tone, the eye-rolling — it was constant and completely unnecessary.

Absolutely terrible. Never flying Frontier again. We sat at the tarmac for over 2hr, missing our other flight. Refused to refund us. Customer services absolutely sucked. No empathy. It was now 1 AM and with our three very little kids, it was a chaotic morning. My husband called and they said they could fly us out in two days, but refused to pay for the hotels. Refused to refund us. This all caused us to spend more than 1500$ on new flights on a separate airline getting us back the next morning. The second we got back we called customer service to attempt to get them to refund us. They said 10$/person, which would go out to 50$, less than a single person's ticket. The worst part is the 50$ would go to Frontier money vouchers, we could only spend on them. Will never be flying them again. Do not recommend.

The airline wants to hold onto your money for you and make it impossible for you to use it. After trying to cancel a flight and STONE WALLING with their COMPLETELY ** base of workers WITH HEAVY ACCENTS. WHO WON'T LET YOU GET YOUR MONEY BACK ONLY CREDIT.... Credit you will need to call 15 times to talk to someone for. On top of that you need to get in contact with the exact person who took your money from you so you wouldn't pay for a flight you're not on. Only he can help you. And no he is not working today. He will call you tomorrow.... And you get no call.

This airline is horrible. Do not waste your money on this airline. They sucker you in with cheap rates than you’re have a flight delayed twice when the weather is perfect. Then you wait three hours to get your luggage. Never again.

Whoever is considering saving a little money and using the airline…PLEASE RECONSIDER!!! I and everyone else on my flight have just spent 2 hours waiting for our bags. And the best that the airline representative could do was say, “I don’t know, sorry.”

If possible avoid this airline Frontier. Was about to fly with family from Seattle to Arizona for family vacation. Sat in the plane for 30 minutes and then told us we had to leave the plane to get something fixed. So then we had to depart the plane and sat 2 hours in the airport and they couldn't fix it and it was canceled. So we got our money back and re booked with Alaska Airlines next day. We pre booked our car rental and our resort hotel. We couldn't get a refund and for those items. This was a terrible experience with Frontier. At every cost do not book or fly with Frontier.

Hello! I’m very proud of you for being an airline for as long as you have. Unfortunately I have some bad news: I think you should stop being an airline. It’s not for any reason other than you are bad at being an airline. I was trying to fly from Des Moines to Los Angeles today and you guys really shit the bed. Just full-on metaphorical diarrhea all over the metaphorical bed.

One of the worst airlines I’ve ever had the misfortune of working with. I’m sure their employees are paid null; which is why when we arrived at 6:01am for our flight at 7:00am in Salt Lake International, we found ourselves with a letter posted saying they close at exactly one hour before the departure time. Leaving us to book another $1,400 flight same day to our destination to make it to a wedding.

Absolutely terrible. Landed early, but then had to sit on the tarmac for 90 minutes (ended up being super late) because they failed to inform the gate that they were arriving early.

The MOST unprofessional airline. I've been a commercial flight attendant for 25+ years as well as a private jet flight attendant. Never ever in either career paths have I ever experienced the most Unprofessionalism. Hidden fees over $1000 for two round trip tickets from BOS to ATL. 2 weeks ahead of departure. Leaving Atlanta heading back to BOS was a complete nightmare! Gage change after gate change departure timing continues to push back. Lack of communication. This airline has no care or concern for the passengers, their time or the accountability. I will never EVER choose this airline again.

We purchased seats emergency exit seats because I have very bad knees and I am tall, so the regular seats are extremely painful and uncomfortable. On our flight to our destination, everything was fine. But on the way home we were not given those emergency seats that we paid for. This was an extremely difficult trip then for me. After seeing all the passengers on wheel chairs enter the plane with expert customer service and then being treated like that before I wasn’t in a wheelchair seemed absurd. Never flying you guys again. Have a nice life ✌️

Removed from checking in to board plane. Told to see manager, I waited for about 30 minutes. Manager finally came, but with an attitude. She would not let me ask my questions. Waited another 5 minutes only to be charged for my medical bag. I will never fly FRONTIER AIRLINES AGAIN. NO THANKS.

I just got bumped for no reason. Obviously Frontier overbooked their flight, I’ve never been bumped before. The flight has just left and I’m sitting in an empty terminal. The checking counter person walked away without rebooking the flight. What am I supposed to do now?

Frontier made customers wait 3 hours at the Richmond Airport for a flight to Atlanta. They kept saying delay, delay, delay due to maintenance. Then they offered another flight, but not for 3 days. They also offered a refund that would take 3 to 5 business days. Now I believe in safety first, but they should not delay a flight for 3 hours and then tell customers wait three days to travel to your destination. The flight was supposed to leave at 7:20pm on February 9, 2026. It is now 10:30pm. Frontier needs to have a backup plan to accommodate customers. People don't have money to buy airline tickets and rental cars for one trip. I've already paid an additional $200 to extend my rental car reservation in Atlanta. How do I get compensated for that?

Customer service at Frontier Airlines in Philadelphia was absolutely awful. The staff was rude, unhelpful, and clearly uninterested in assisting passengers. Simple questions were met with attitude, and when an issue came up, no one took responsibility or offered real solutions. It felt like customers were treated as an inconvenience rather than people who paid for a service. Long waits, poor communication, and zero empathy made the experience frustrating and stressful. This was one of the worst airport customer service experiences I’ve had, and it definitely makes me think twice about flying Frontier again.

Did I want to sit next to my husband with whom I made the reservation 3 months ago - upcharge. Did we want to carry personal items - upcharge. Did we want to bring carry on luggage - upcharge. Did I need a wheelchair - DENIED. $208 ADDITIONAL CHARGES - Required just to get on the plane with standard stuff and NO consideration for ADA laws.

We had a nonstop flight from DTW to Phoenix. The pilot had to make an emergency stop in Omaha, Nebraska. They couldn't fix the plane (several mechanical problems) and stranded us there with no plan to get us to our destination. We had to buy another flight on Southwest Airlines and spent more than $700 for tickets. Frontier said they would refund my flight and did not follow through. They sent 2 vouchers for $75 in each of our names, even though I agreed to refund back to my credit card as I was the one who paid. The flight for two cost me $1300 total due to their failures. Additionally, the plane was filthy. Chewing gum was mashed all over the aisle from front to back. I will never fly with them again.

If you could give a company minus Stars Frontier would be the one to earn those. I went from 3 tickets at $575 to over $1,100. I decided we should take a checked bag. They charged me $138 round trip. The bag was 4 1/2 pounds over weight. They charged an additional $100 PER WAY. Would have cost less to check another 40 lb bag. So $338 round trip for 1 bag. We had NO issue with our carry ons for the flight out. All of a sudden on the way back home we get a snotty, rude woman that eats & breathes company policy & wants to.meaaure carry ons. A bag that was just fine 1 way now is costing my friend another $100. Need a card cuz dont take cash. So now cost me the $100 cuz friend doesn't have a card.

Every time we go on a trip from PHL airport to Disney, Frontier cancels our flight back to Philly. This time they canceled our flight on Monday, 1-26-26 at 4 pm made us pay to stay in Florida till the next available flight out on Thursday, 1-29-26. Now they have delayed our flight today another 3 hrs then another hour. If they cancel my flight again, I am really screwed.

The crews are very rude. Even you have empty overhead bins, they don’t allow you to place your personal item there. The crew rudely asked if I paid for the bag, else put it underneath the seat.

They told us our luggage was at the carousel when we had a flight right after, it wasn’t, and because of the massive detour we missed our flight, no compensation, almost 1000 dollars for 2 people to go a few hours, even though the employees themselves were nice and somewhat apologetic, it doesn’t save the fact that the company themselves were rude and unhelpful, were refusing any form of compensation for their own mistakes, and had the gall to blame us for it, never using this garbage airline ever again.

They are the only airline in LAX that has their gates in a completely separate building! It's a 35-40min bus ride away from security! They don't communicate or advertise this at all. So I went to the building they told me to go to, got through security, and spent some time at a restaurant before I realized they lied and my gate was not in the terminal. The bus service they contract with was extremely slow, and I missed the boarding by minutes. The gate agents said there was absolutely nothing they could do (which is weird), and told me to call customer service. The first person I talked to had me wait about 45 minutes before he came back with an offer to put me on a later flight... for $300! The best part is that a new ticket for that flight was $220!

From their customer support to stuff-all are useless. The actual rating for this airline is 0/10. The stuff at the airport are pretty rude and unsupportive, particularly, their employees at the Atlanta airport. If you ask them any questions, they will will show you a bored and tired face. They are never smiling.

I was sold the flight by FareTrips.com. I didn’t trust Frontier Airlines and was reluctant to try it again. I was disappointed once again. Customer service hung up on me twice and the supervisor for customer support was unhelpful.

Worst airline on the planet. Even if you pay in full the plane will leave without you. No one at the counter to help. The plane left. Customer service was weak. This company is a scam. This is a true and honest review.

On 1/10/2026- we were at the airport. We checked our luggage and checked in. We missed boarding our plane by 10 mins. The agent at the gate was BEYOND RUDE and basically laughed at us. I called customer service and a credit was supposed to be issued.

DO NOT FLY FRONTIER! Not only do they charge you for every single thing they can, have uncomfortable seats, no entertainment, and tiny sterile ugly chair trays, they are woefully behind all the time and cannot take your bags earlier than two hours. If you fly with this godforsaken company not only will you pay roughly the same as their major competitors but you will also be late and sore. You get what you pay for in the cheap seats…

Your personnel at A16 CVG are awful! They tried to charge me to gate check a bag even though my bag was fine in DEN. I explained that I'm a preferred Barclays member and I get two free checked bags. I was told, "I don't care because your bag didn't fit in the template." Frontier must train their employees to not care about their customers. Good luck replacing the ones you lose.

Honestly, don’t even waste your time. Just get a different airline. I could rant about it, but I’d rather not. I’m just trying to save your sanity. 🫡 I would give them a zero if it was an option. Everyone should bring them to claims court honestly the way they screw people.

Sunday night flight from ATL to LAS was delayed 3 hours, then we boarded. Once everyone was seated, and the door was about to close, the pilot announced that the flight was cancelled because the crew was now "timed out." Rebooked for the next day, woke up and flight was cancelled. The next week flying back from Detroit to ATL, enroute to the airport got an email/text that the flight was delayed 6 hours. from 6pm to 12am. ALL of my Frontier flights for 2026 have been delayed significantly or cancelled. They have too few crews, and operational incompetence.

We purchased the Go Wild pass expected that Frontier will honor the last mins flight to travel to other US states. I just noticed, Frontier blocked most of the date of the week, I might can get the one way ticket to go somewhere, but on the way back, they blocked most of the date even not the holidays. That is so terrible, they didn't said it on the advertise when we buy the Go Wild pass. If I know they did that, I will not buy this pass.

Terrible front desk staff... They charge me $105 dollars for small carry bag which is I already paid with my ticket but when I explain them they rudely arguing with me. I am so disappointed ☹️. I am never gonna use again.

Terrible customer service. Booked a reservation in my name by accident. They told me it was $75 just to change the name even though it had only been 30 min. since booking. Definitely will try to book elsewhere in the future. Impossible to get anyone that can communicate in English.

I am very disappointed in Frontier, I have flown many times with you guys over the years but I will never use frontier again. No real customer service in airport and have had a hard time finding a place to complain. The supervisors that were there did not off any assistance and in fact the gate super joined with the employees to laugh at those of us who were affected. After years of being a loyal customer I would rather pay more to someone else than ever give more money to your airline. I will also be recommending to all friends and family to buyer beware of frontier and not to trust the cheap price. If the employees including the supervisors had just shown a little compassion instead of distain for their customers we would not be here today and I would have just rebooked my flight.

You might think you are saving money with Frontier, but you are not! I booked a trip with them for myself and a friend. Long story short, she was unable to go because of a broken back injury, and when I tried to cancel just her ticket, they cancelled mine as well and then charged us both a cancellation fee. I spent over 2 hours via chat and then a phone call to resolve the issue, but they would not assist me.

I don’t feel bad when a business goes bankruptcy after my experience with Frontier. Customer service was the worse in person they were rude, no explanation given for cancellation and next flight was in 4 days ruin my vacation. When I asked for compensation of hotel they said no, I waited for two hours in the phone without any response, I have to buy a hotel and another flight with another airline. If you could not do a good business get out of business

They lied at the terminal just to get rid of us at baggage claim when they knew luggage wouldn't be there. Delayed 12 hours with no help or my bag.

Today 5th jan 2026 from Dallas airport. I’m on Frontier airline # 2494. I have a bag, little big than backpack. The frontier agents people not nice talking and they are tell me to pay for the bag and I don’t know how much is cost. When I’m about to take off I look at my receipt. They charge me 99.00 dollars for carry on pay at the gate. What the heck’s frontier rip off. I hope all customer or passengers double check or be careful when booking the tickets with frontier.

This has been the worst experience ever! I will never ever book a flight with Frontier Airlines again! My wife booked a flight on Frontier Airlines to fly from ATL to Orlando for our cruise. Our flight was supposed to leave ATL at 8:12, first our gate was changed twice and then the flight was delayed 3 times. Customer service at the boarding gate were not announcing delays. Anyway, long story short our vacation was ruined.. I’ll say it again I will never fly with Frontier Airlines again and if your time and money is important to you, don’t book a flight with Frontier Airlines.

I wish I could do a lower review than one star. Horrible experience across the board. They had a flight attendant show up 20 minutes late. The pilots and flight attendant had horrible communication, and tickets were overpriced.

This airline is a scam. They canceled my outgoing flight last minute and would not rebook me to a different flight unless I paid the difference. They then inflated all the prices of the outgoing flights. When I checked on google flights the prices were half what they quoted me. Then they deleted their customer service number because I wanted to file a complaint with their manager. I tried to cancel my return flight and they would not let me either. They canceled my return flight last minute as well. And they will not return the money for bags or carry ons despite the flights being canceled. It’s apparently their policy. Never flying this airline again. They deliberately cancel flights if they don’t make money, and tell me that there’s an issue with the plane or their system. It’s fraudulent.

This is the absolute worst airlines. There is always delays which causes you to miss your connecting flights. My son was traveling back to his college during his winter break. The airport is 2.5 hours away from the airport. I bought him a bus ticket and prepaid Uber fees. The plane had been delayed which caused him to miss his bus. This is so horrible and now my son will have to stay at the airport for 5 days until I get paid again.

Many of you are seeking a no frills airline, which Frontier will certainly provide. However should even the slightest thing go wrong (think delays, cancellation, lost bags) frontier will absolutely do everything in their power to not help you. The will be dismissive, unhelpful, and an absolute scam of a company. Spend the extra money to fly an airline that isn’t a money burning scam.

I booked a round-trip flight from Dallas/Fort Worth International Airport (DFW) to San Diego, California. My first leg of the journey was flawless with American Airlines, and I had no issues. However, on my second leg, I encountered Frontier Airlines. The first thing they informed me was that my date of birth was incorrect and required a change. I visited the Frontier counter, and they attempted to charge me $25 to modify my date of birth.

If I could give them a 0 for customer service I would! My son is active military and we were refused gate passes. We were also treated with disrespect as we tried to talk to their staff and were rudely interrupted. If you are in the military, DO NOT choose them! They will cut your time short with your family and then laugh as you walk away.

Prices listed do not reflect multiple additional fees tacked on for carry-ons, seats (even without priority selection) and more. Customer service lines are always super long, so also be prepared to get to the airport with hours to spare to wait in line for whatever dumpster fire they throw you in next.

I booked a last-minute flight with Frontier because my father passed away in Virginia. I live in Georgia. My original flight leaving ga was 2:47 pm on a Saturday. My flight was delayed for 5 hours, but it ended up being canceled due to mechanical issues. I couldn’t get no other flight until that Monday so I had to take a flight to Orlando, stay overnight and fly out Sunday at 1:50 pm. Frontier supposed to put me up in a hotel, that didn’t happpened. I ended up sleeping at the damn airport in Orlando.

We booked our return flight with them from Las Vegas to Orlando, with a connecting flight in Phoenix. First our boarding time got pushed back twice in Vegas. After we finally boarded we were told that they are having technical issues. We waited on the plane about 2 hours and a half to be told that we will be deplaned to board on a different plane. We left Vegas with a 5 hour delay and lost our connecting flight from Phoenix to Orlando. Our interactions with Frontier customer service in Phoenix was horrible, with them being rude and not taking any responsibility. We had to wait all night in the airport to get a flight from Phoenix to Denver, wait there another 10 hours to get on our flight to Orlando. Needless to say that this was our first and last time flying with them!

This is the worst airline. They have hidden baggage fees. For example, for a bag that is less than 62 linear inches and if it weighs more than 40 pounds, they will charge you another 75.00 a bag. I thought I was getting cheap tickets, but when I checked in two more bags, they charged me 150.00 (75.00 a bag) for my luggage being 48 pounds and 46 pounds. JUST BEWARE OF THE HIDDEN LUGGAGE COSTS. IT IS NOT WORTH IT!!!!

Our flight from Chicago was delayed getting to ATL. We have asked the counter multiple times whether we will be able to make our Frontier connecting flight to Tampa from there. They said we would be able to. We got off the flight and went to our gate and the plane for Tampa was boarded and the agent would not let us get on the plane. I do not understand why Frontier did not communicate to the other planes that this flight is coming in from Chicago will be delayed and to wait for the other passengers coming from the plane. It was not just us, there were multiple people connecting to Miami, Raleigh, Orlando that have missed their flight as well due to the poor communication that Frontier has.

We travel once a month and usually fly Frontier. We do it because it is affordable. Although we deal with constant delays and or cancellations. My one issue is with I can’t help but notice that whenever we sit close to where the flight attendants sit during the flight, they always have sole stupid things to say about how dumb and clueless passengers area. They always talk bad about the people who are actually making them have a job in the first place. Even at the gates the staff is always rude and act as if they rather be somewhere else than work. Frontier, as a business owner myself, your staff is horrible.

If your value your time, not minutes or hours but days very long EXHAUSTING days, do not ever ever ABSOLUTELY NEVER book a flight with these people. DO NOT WASTE YOUR TIME OR MONEY!!! There are no savings to be found whatsoever!!!

I went online and waited for 30 mins to cancel the flight and was disconnected. I tried again and was disconnected again. We tried to pay online and were told our payment was denied. We have plenty if money in our accounts. I have spent my entire evening trying to cancel a flight. They have a phone number to talk to the media. Yet they cannot talk to a paying customer. You stay on hold forever. I think everything about them sucks. 😡

Wish there was a zero-star option. I flew with a personal-item sized bag that I have used repeatedly with no issues. On 12/30/2025 I was flying from Las Vegas to Dallas with this bag. EVERY passenger who did not pay for a carryon bag and only had a personal item was forced to wait in a long line to put their bag into the bag checker. All the while, someone would intermittently announce that the door was going to be closed for the flight we were all boarding. Everyone was stressed; people were trying to rearrange things in their bags.

Terrible customer service. Hidden charges they don’t tell you anything about. The kiosks were not working.. and they had the nerve to charge after getting help!!! The charge for a pet is ridiculous!! They were not clear on the price each way.. so confusing. They quoted one thing but charged another amount!!

1 because 0 is not an Option. Worst customer I’ve ever dealt with, terrible, uncomfortable, tight seats and just delay after delay and after the delay we sat in the runway to taxi for over an hour for a gate to open up.

The most obtuse and incompetent people I've ever dealt with, they are also scammers. Intentionally make sure their app doesn't work so they can charge you an agency fee. They don't really care. They are late, filthy seats, and the plane smells really bad. It's like you are traveling on a Central American Bus. Pay extra and save yourselves a major headache. Low fares doesn't have to translate to incompetent people.

I have flown Frontier for years without incident... until now. Flight 1 (Cleveland to Tampa) was cancelled w/no options within 24 hours. Flight 2 (24 hours later) caused me to miss my connecting flight BECAUSE THEY COULDN'T GET THE PLANE DOOR OPEN AND WE WERE STUCK ON THE PLANE FOR ALMOST 30 MINUTES.

On Dec. 2nd, 2025 we booked 8 flights for a trip in March, 10 days after booking our flights we were notified our departure time for our trip home was changed from 11:00 am to 3:40 pm. Arrival time home went from 1:15 pm to 5:55 pm. We purposely waited until Dec. 2nd to book our flights for cheaper rates. We specifically chose the flight leaving at 11:00 am with Frontier because of the departure time and arrival time home. The 1:15 pm arrival home gave us a 4 hour "cushion" for last minute flight delays, etc..

I recently flew Frontier Airlines flight F93537 from BOS to MCO, and the experience was deeply disappointing. It appears that a culture of rudeness runs deep within this airline. Every interaction was unpleasant, from the check-in agent, Osma* to the wheelchair assistance staff, and finally the gate agent at E6 (** guy who intentionally covered his badge to avoid identification).

Save yourself the headache and spend the extra money to fly any other airline! Was due to fly out of Cleveland Ohio at 5:30am to Boston Massachusetts, flight was canceled last minute due to not enough crew members! I'm sorry but shouldn't there be backup crew members available for no call no shows, which is the excuse we were given. All future flights to Boston had over 12 hour layovers!!! Ended up having to rent a car and drive 14 hours from Ohio back home to Maine. Lost money on my bus ticket from Boston to Maine due to this nightmare. I will never fly Frontier again! Do better Frontier, your passengers depend on your reliability. If I wouldn't get fired for not showing up for work tomorrow I wouldn't be as stressed as I am! Frontier should have to reimburse me for the rental car!!!

At TPA airport only 1 out of 6 self service kiosks was working when I went to print my boarding pass. So instead I went to the check-in counter. One of the employees said it would cost $25 to print (ridiculous), so I’d be better off downloading the app and using the digital option at no cost. She offered to do it for me on ‬my phone which I allowed her to. She quickly bypassed all the prompts and at the end it showed “No Carry-On” which I did in fact have one. I pointed this out to her and she replied “no sweetie that’s a personal item.”

Frontier has a blaring flaw that makes the airline a horrible experience. Every step of the process is understaffed with no sense of urgency. People are 8rs and done mentally. The process has flaws throughout. I as a process improvement leader saw obvious signs that no one cares about the customer experience. Delays are simply no one is set to get the process moving on time. The pilot said “sorry for the delay but you know we on Frontier time”. WOW….clean up the timing and the pure discomfort might be tolerable. But no future flights with them. Oh, they were late and decided to intentionally leave the luggage behind because they didn’t want to wait for it to be transferred over from connecting flight, so I’m back today to pick up my luggage. One person working the claims counter and carousel so waiting again.

Frontier Airlines may seem like they have low airfare compared to other airlines. I am someone who flies often, and today I flew home on frontier. It was the worst experience I’ve had with any airline. First of all, they charged me $168 to check two light weight bags. One was a carry on. Agent encouraged me to just check it because the carry-on price is the same as checked baggage, which is at least $70 per bag! Then I’m board the plane the seats do not recline and there were no complimentary beverages or snacks.

This was the worst flying experience I’ve ever had, and my family had made it a rule to never fly Frontier ever again. Our first 10:35 pm flight was delayed by over 3 hours before finally being cancelled at 1 in the morning. They never gave us a hotel voucher (said it would arrive to my email in 45 minutes but never came) and rebooked us only within Frontier flights to a flight the next night also at 10:35, which they cancelled with no warning or explanation at 10:30 that night. The website to talk to an agent or refund our flight was magically not working. By the time we calculated the cost of the hotel stays, Ubers, extra meals, missed time at home, and the flight on a different airline we finally had to book so we could get home, we could have just flown first class on a different airline. Never fly Frontier ever.

This airlines needs to be shut down. Currently, I am stranded in Florida with my 7-year-old daughter without any accommodations from Frontier Airlines. In fact, the staff, including the Fort Lauderdale supervisors, thought this was a joking matter, look me in the face and told me it was nothing they can do about it! If this was another airline, they would have provided accommodations to make sure we get home and at least hotel and meal voucher. For the time being, I keep calling customer service! Waste of time, I will file a police report, get an attorney involved, the local news DOT, BBB. This is day two, I am stuck in Florida trying to get Back to Pennsylvania!

Frontier Airlines left me stranded in Atlanta while I was trying to return home to Boston. I called customer service to rebook and reached an offshore representative who told me I would need to wait 24 hours. Before offering any assistance, the agent hung up on me. No refund was provided. No alternative flight was arranged. Being abandoned mid-trip with no support or accountability is unacceptable.

I'm sitting here watching as my flight was delayed for its second time. Originally I was to depart for Florida at 5:40 pm. Delayed due to another flight being late till 8:47 pm. Now bumped back to 10:11 pm. The counter just announced that if we (the passengers) don't move our asses. As soon as it gets here we'll be left behind?! So we can get delayed for hours and it's on us to hustle.

I wish there was an option to give 0 stars. This airline has continually been the worst experience I’ve had with any airline company. Yes, Allegiant and Spirit are better than Frontier. This company does not care or prioritize their customers, regardless of if you pay them for “extras” meaning seats, bags, boarding, etc. They will make your stuff your personal item into a bin that is much smaller than the space you have underneath your seat. If you can’t get it in there, they will charge you 100$ at the gate. This isn’t my problem though. My problem is when I don’t receive the seat I paid for, and Frontier offers no resolve or compensation other than “we’re deeply sorry.” DON’T USE THIS AIRLINE! Pay a little bit more and use a company that values their customers. Frontier has ruined the flying experience for me.

Dec 22nd. I’m an Active Duty service member and wanted to fly in to see my family. I had booked online with American Forces Travel but didn’t see any military benefits—you had to pay for any baggage other than personal. So I paid for a checked bag and personal bag. I arrived at ATL Airport on a busy and hectic day for Frontier. Our line was wrapped around the kiosk a few times and staff was very rude; almost laughable. When it was my turn to get my ticket, I presented my military ID and that was that; I bought one checked baggage and one carry on through American Forces Travel. However, it was only AFTER that I found out that Frontier offered military benefits like free baggage. I called Frontier and they told me to submit a claim, then their representative, Vishal, told me I could not receive any reimbursement after boarding.

The worst airline I have ever encountered. 3 delayed notifications and a cancellation on Christmas day. Missed the birth of my grandson. I had 3 delays and a cancellation at McArthur airport. The agent found me a flight out of JFK so I took a $150 taxi to JFK only to learn she booked me on an overbooked flight. Then they gave me a Jet Blue ticket with 1 layover in Boston, well that didn’t work either because the connecting flight would be gone by the time I arrived to Boston, and entire nightmare. So I was in the airport from 4:30am until 8:30 pm. DO NOT FLY WITH THEM, CUSTOMER SERVICE IS A NIGHTMARE! The STAFF ARE Unprofessional and lack compassion. Let band together and put this airline out of business

Flight delayed, then canceled — and the experience only got worse. This is not the first time I’ve had issues with Frontier, but this experience was by far the worst. After a long delay, my flight was ultimately canceled. When I went to the counter for help, the customer service was shockingly rude. The agent at LGA was dismissive and unprofessional, offering no real assistance.

I was sitting at my assigned terminal. I got a text earlier that my flight was delayed, the display board said that the flight was delayed but the help desk says that the flight had left. The app was showing delayed as well. How can a flight fly out under my nose without being notified??? Then they were too eager to rebook the flight at a higher price. Worst experience and inept officials. A bunch of jokesters and scammers operating a flight company.

I would give it zero stars if I could. I booked a flight to Denver a year ago, 12/23/24 and had to cancel because of back problems. I couldn't get my money back, any of it, it was 480 something. A year later today, 12/24/25 I was charged $59.99 for a membership. I called them to dispute it, telling them I didn't want the membership. They refused to give me my money back. Don't use Frontier Airlines, they are worthless. Highway robbery should be their slogan.

The flight was original scheduled to depart at 2:14 pm, and I even paid for a seat upgrade…. Upon arrival … after boarding the flight we waited on the tarmac for 2 /hours. Only for us to be told that we will be heading back to the gate. Now I’ve had this happen to me before and if my day ended there it wouldn’t have been a problem. At this time it was around 4:30pm. We deplaned after getting multiple alarming excuses, in the climate we’ve been in with airplane issues hearing that the flaps were left open and yet we were set to take off is concerning.

You can be their elite diamond status and it doesn’t matter to them. They’ll cancel your flights and not send any notification. And when you could have rebooked it immediately if there was a card issue, they wait until you check in to find out it was cancelled and then REFUSE to honor the price you booked at. Zero customer service. Small space. Gate agents are rude, I’ve watched them act like children lashing out on flyers. I flew with them all year because they’re cheap but when I say cheap is not worth the lack of everything else you’ll experience AND status with them gets you absolutely nowhere. They promise you all of these things with status and you’ll never experience those benefits.

So it was the cheapest flight to book. But there was so many hidden fees what they don't list. Including seat fees and if you have a layover you'll be charged a seat fee for both connecting flights. And they way $70 for a carry on bag what a joke. My first flight was delayed. What made me miss my connecting flight what turned my 4 hour flight to a 13 hour flight absolutely ridiculous with no hotel voucher when I had been awake for 26 hours by the time my flight landed in my destination. Never will I book with Frontier Airlines.

I'm a 69-year-old senior citizen. For the first time flying Frontier Airlines to come back, I was only having very very small carry-on with my medication & CPAP machine for my breathing, the gate agent was very unprofessional, rude Filipino lady, who told me, "Either you will pay us $99.00 for your carry-on or we do not let you board the Airplane."

Airline is ridiculous. They lure you in with lower prices and then after booking (and not long before it's time to fly), surprise! Extra baggage fees. Normal airlines include it in the price so that's the assumption when booking. Paid an extra 150 for baggage, round trip. Then boarding passes. Surprise! You also pay 25 Dollars for a boarding pass. Another 50 Dollars in fees, round trip. Also, most airlines allow 50 pounds before additional fees apply. Frontier is 40 pounds. So good luck on that.

I was due to fly 2 days before Christmas to see my daughter and spend Christmas with her as I haven't done in over 20 years. When I got to the airport everything was fine we boarded at the correct time we even made it to the runway at that time the captain made an announcement that there was mechanical issues and we had to turn around. Yes I agree that was the best decision to make because that would have been dangerous to fly and put everybody's life at risk. Now we were told all passengers were told to hang out they should have another flight ready for them by 10:00 p.m., well 10:00 p.m. Came and then they were told that the flight was completely canceled to go to customer service or to go home and call the airlines to reschedule your flight.

They always have delayed flights, cancelled flights, and mechanical issues! They never want to accommodate hotel stays, rental cars, or food when flights are delayed and cancelled and usually can’t book you the same day or next day flight! This airline is incompetent and fraudulent! Don’t fly with them. Pay the extra $200. It will be cheaper in the long run.

I really wish I had looked at these reviews before booking my tickets from DFW to LGA— I was excited to find a cheaper flight, but it was NOT worth it. They charge exorbitant fees for both carry-ons and checked bags, so it ends up being the same price as a nice airline. I arrived at the airport really early so I could eat dinner and look around, but apparently Frontier won’t let you check in til 2 hours before your flights (not stated anywhere online when I booked or on my boarding pass). By the time I waited, checked in, and got through security, I barely had time to grab fast food before boarding. Then, after the flight, I waited over an hour to claim my luggage. DO NOT DO IT. Spending a little more is absolutely worth it for a different airline!

Always looking to make an extra dime. It’s ridiculous. If I could leave 0 stars I absolutely would. We booked out flight MONTHS ago and all of a sudden they “rAn oUt oF rOoM” on the plane. Here’s an idea.. STOP SELLING MORE TICKETS THEN SEATS. They recycled our seats for people who bought a ticket more recently hoping whoever bought earlier, forgets. AND moved our flight to a PM instead of an AM. Y’all’s seats feel like sitting on a cinderblock and after you get off the plane, go ahead and schedule a chiropractor appointment cause you’re gonna need it. If you’re going to screw people over and make them pay more and more….the LEAST you can do is when when FINALLY get on a plane..let the seats be comfortable. No wonder Frontier has such a low rate, speaks for itself.

Booked a flight last night and received an invoice/itinerary. Went to search it this morning and it wasn't there. Called Frontier and they said it didn't process. When I explained I have a copy of the invoice and they sent NO message about canceling my ticket their response was that I just have to rebook. Less than 12 hours later and the price is up over $100. When I brought it to their attention that this was their failure not mine, they told me to pay more or kick rocks. I will be pushing hard for every one I know to NEVER use Frontier.

If you are thinking of flying Frontier, Don't ever do it! I know the prices are tempting but it's a total scam. I was flying out of Vegas yesterday with my family and friends. We got to the airport an hour and a half early....The lines were terrible at Frontier, and their app was down as well....Severely understaffed!!! By the time we got up to the machine to get our bag tags, a message popped up reading, "See an attendant." By the time we got up to the attendant we were told that we were 49 minutes from flight time but that was not sufficient. We needed to have our bags checked an hour before flight time. They offered us no help. We went to a re-booking desk.... They had a flight the next day, but it would not accommodate all 6 of our friends and family. I ended up paying 2500.00 to get a later flight.

Frontier Airlines – Seeking Assistance for Theft From Checked Bag. I’m hoping someone from Frontier Airlines can help me. On December 8, I flew LAX → DFW and checked a bag containing a factory-sealed bottle of custom tequila I brought back from Mexico. When I got home, the bottle’s tamper-proof seal had been cut open, and about 75% of the contents were gone. This was not leakage or damage — the seal was deliberately cut.

Minus 5 if it was possible. On Friday, 12/5/2025, I was scheduled to fly from Miami International back to Austin on Frontier flight #F94123, confirmation number: **. I went to Miami to support a close friend whose husband passed unexpectedly at the age of 57. I arrived on Tuesday on an American flight, with no issues. It was a tough time, and I was anxious to get home. The return frontier flight was scheduled to leave at 7:30 AM Miami time on Friday 12/5.

Flight attendants are rude and not helpful at all. Flight was delayed twice and have been waiting on the plane for 2 hours due to “difficulties”. Can’t even get served water while waiting till we’re in the air. Have to pay 500$ to check 2 bags which is ridiculous.

I’ve been burned and treated like crap for the last time by Frontier. I’ve said it many times before but this is the last time I will fly on this shithole of an airline. Nothing like getting a text after sitting there for 4 hours saying our flight was delayed again(to a time that was before the current time) after they just announced on the speaker that it was “delayed” until the next day! Now we’re a party of 11 people scrambling for somewhere to sleep and rides to anywhere, and not one penny given back from frontier. Scum. If I could leave a zero star, I would.

Boarded a 6 am flight in St Louis only to go back to the gate because the a/c didn't work. They said they fixed it, we got back on, then had to get off because it wasn't fixed. They said they fixed it again, we got back on, then had to get off again at 12:15. Now they want to fly us to Cleveland for the night, get us a hotel, then fly us out at 6 am. Nope. Never again.

I have never left a review for any business. I am writing this one because I want to save others from going through the same experience with Frontier Airlines. When I arrived at the bag check kiosk, my reservation number was not accepted. I waited in line to speak to a staff member. Of course, there was only one person working. She was visibly flustered, as anyone would be in the all-too-familiar corporate scenario of staffing the fewest possible number of people for the greatest possible number of tasks.

DO NOT PURCHASE THE GO WILD PASS, TOTAL RIP OFF. Impossible to use, still costs money on top of the pass. Such a waste of money. Fly ANY other airline. There are never any decent flight times available. I was trying to use it for a weekend, the only flight available got me there at midnight and the return at 7 AM the next morning. What am I supposed to do with that? There is no refund available. A complete waste of money for a substandard airline anyway.

Price is really not cheap considering you have to pay for luggage and most carry on. When you do the Math it can cost more and NEVER on time. Every time I purchase a ticket with Frontier it is ALWAYS late. I can understand a half hour but it's always 2 hours or more. Having people missing wedding, funerals and etc. I HATE Frontier.

This is the worst airline I've ever flown with. First and last time. They charged us almost $400 for three suitcases on the first trip, and even worse, $600 on the second for carry-on and large checked bags. We asked why they were charging us for carry-on when they hadn't the first time, and they said it was because of the type of package we had purchased. They gave us a lecture to avoid giving us a refund, and that was that. Secondly, the return flight was delayed by two hours. Honestly, the service is terrible. I don't recommend it. As the saying goes, if you look for something cheap, you'll find cheap people.

I am writing to file a formal complaint regarding an unacceptable interaction I experienced on your customer service line on December 3, 2025 at 8:21pm. The representative I spoke with was extremely rude and unprofessional. During our conversation, they displayed a dismissive attitude, failed to provide assistance, and ultimately hung up on me without resolving my concern. This behavior is not reflective of the level of service I expect from Frontier, and it left me feeling frustrated and disrespected. I kindly request that this incident be reviewed and addressed appropriately. I also ask that you ensure your staff receive the necessary training to prevent similar situations from occurring in the future.

Randomly cancelled my sold out flight with no explanation and provided minimal assistance with rebooking. I missed a crucial medical appt and am now in the ER because I could not get a follow up in time. Their gate agents are yelling at people in the terminal to move over and not to board, etc. Fly if you'd like to feel like a zoo animal for two hours then have no assurance you will make it home.

My experience flying with Frontier today has me thinking that I don't ever want to fly, again. The worst thing is that the seats are miserably uncomfortable. I was practically in tears by the end of my flight from San Francisco to Richmond, VA with a change in Denver. The 2nd flight was delayed about 2 1/2 hours. They broke off a luggage identifier on one of my suitcases. They didn't always get wheelchair help as requested to and from the gates. They nickel and dime you to death, and the stewardess couldn't even remember to put ice in the water, even though she asked if I wanted it.

If I walk from Austin to Atlanta it was faster. You guys make millions of dollars from the people but you don't show any respect to people. You lined up more than 100 people in the cold weather and leave the people outside for hours. Then when you arrived to Atlanta you keep the people more than 90 min in the plane. I lost my other flight. Many people had heart problem, many people had anxiety, but you guys just get money with worse service. You need to understand here is United State Of America. You can not see this qualify even in 3rd world countries.

If I could rate this experience a negative 10 I definitely would! Everything bad that could happen definitely happened. Delayed flights, rude ticketing employees, terrible customer service all around.

Flight 4547, November 26, 2025 — Atlanta → Los Angeles. I fly a lot, but this was my first time choosing this airline — and it will definitely be the last. Yesterday, on my second long flight of the day, I was seated by the window next to the emergency exit. I was extremely tired, and my phone battery had died. Because the aircraft didn’t even have a USB port, I politely asked a flight attendant if there was any way to charge my phone. I was refused — which I could understand — but what happened next was absolutely unacceptable.

I keep trying to give Frontier a chance. Truly. I have flown with them multiple times and every single experience has felt like stepping into an experiment where the theme is frustration. Flight cancellations without warning. Flights delayed overnight with no gate, no information, no apologies. Customer service that feels like a maze built out of hold music and broken chat windows. Hours spent trying to get a real answer, only to get a voucher for fifty to seventy five dollars that can only be used on future Frontier flights. That is like getting a coupon to return to the same restaurant that gave you food poisoning.

Our son was traveling from Portland to Denver the day before Thanksgiving. He checked in for his flight 6 hours in advance and got his boarding pass. He got to the gate, and the flight had departed 11 minutes early. Frontier arranged for him to take a later flight at no charge, but instead of a 3.5-hour non-stop flight, his flight will be 11 hours with a stop. He will arrive at 4 AM on Thanksgiving Day instead of at 7:30 PM the evening before. We will never fly Frontier again.

So. I believe that I was scammed by Frontier. I was at the airport 2.5 hours early. Received my ticket. I got to the gate with 45 mins to spare and was told that I had missed the flight. Upon trying to get on the next flight I was told that I would have to pay for that flight again. I was also charged $104 for my carry on. I simply gave up. I just won't fly with them again.

The Customer Service Agents at Hollywood Fort Lauderdale airport are the worst ever practically one ** male with black hair. He's rude and treated me very poorly. I felt as if he doesn't like ** People. The ** family in line in front of me was treated with far more respect than I was.

Flown Frontier twice. First time, an 8 hour delay on the return flight from Houston. Second time, a complete flight cancellation 30 minutes before boarding at 5 am. No way, no how would I ever book this airline again. Pay the higher fares for other airlines, or drive. Their 100$ voucher doesn’t begin to cover the 1,000$ extra flights I had to pay. This airline is a complete joke and should not be in business.

I tried to cancel a ticket within 24 hours and 7 days away, but Frontier system use US Mountain time. I am at Pacific time. Your staff told me based on Mountain time it is over. But Pacific time still have one hour left. It is not right and also they use Philippines person to answered the phone who are not easy to understand and not professional.

Flew from Tampa to charlotte. Got the charlotte and no bag. Filled out a claim. And now they are giving me a run around is been 4 days already and still nothing. Customer service is not located in the USA. They are reading off a script. The new lady I talked to said I just have to wait. They give me numbers to call but nobody answers or calls back. Avoid at all cost.

This airline turned what should’ve been a simple Denver-to-San Diego getaway into a full-scale disaster. Frontier failed us at every step with a level of indifference so astounding it borders on contempt. We arrived at our gate before the boarding cutoff. The agent — rude, dismissive, and openly unprofessional — refused to acknowledge the time, refused to call a supervisor, refused to give her name, and then literally hid behind her monitor before vanishing. When we finally located a supervisor, he made it clear he felt no obligation to help us at all. Only after pressing did he begrudgingly book us for a flight the next morning — forcing us to miss our car rental and be charged the full amount despite never using it.

I was researching flight prices on Kayak. I found a flight that looked good with Frontier. Then I went to the Frontier Airlines website to double-check the flight prices and conditions and possibly book that flight. Once I was on the Frontier Airlines website I was prompted to open an account complete with address and credit card information before I could even look at any flights. I did enter my information. I did some flight research and decided after all not to book the flight because of flight times, luggage restrictions, etc. So I closed the website. I received several emails from Frontier about creating an account, password and one email about some Mileage Elite Challenge. I was unaware that I entered a Mileage Elite challenge and the email also did not say anything about paying a $99 fee.

My recent trip with Frontier Airlines (Des Moines → Denver → Seattle, October 12, 2025) was an absolute nightmare — not just because of how chaotic and humiliating the boarding process was, but because of how dishonestly the airline handled it afterward. It started at the Denver gate, where an agent suddenly announced that the flight needed 90 volunteers to check their carry-on bags. Ninety. The entire gate area fell silent. Frontier doesn’t even include carry-ons in the base fare — they’re an extra cost — so how could they oversell them by that much? It made no sense. Instead of organizing a process to fix it, the agents just proceeded with boarding as if everything were normal.

I had a flight from Buffalo, NY to Houston, TX via Raleigh, NC. My flight was cancelled from Raleigh to Houston and I wasn’t notified until I got to the airport gate in Raleigh. That was poor customer service because they should have notified me in Buffalo so I would have been able to stay with my family and reschedule my flight. Now I’m stuck in a city by myself with no place to stay and no flights to Houston until Wednesday or Thursday. Then to top it off they won’t refund me for my full flight. They will only refund me for my flight from Raleigh to Houston which lets me know why they didn’t notify me of the cancellation. In this way they are able to keep part of the money while I’m staying in hotels hoping to get a flight home.

Deceptive pricing model. I paid for my flight first—only afterward did they reveal that it would cost another $70 each way just to bring a carry-on. They lure you in with a low fare, then the bag ends up costing more than the seat. Why does it cost more to bring a bag than to bring a person? They’re also completely non-transparent about delays. I arrived early after confirming there were no delays—rep on the phone even said they’d notify customers a day in advance if anything changed. All signs said “on time” until boarding, when they suddenly announced a four-hour delay. Once we finally boarded, they announced another hour delay—with everyone already trapped on the plane. Treat your customers with honesty and respect, and maybe they’ll come back. I won’t.

I purchased round trip tickets to Orlando for a cruise we are taking in Jan 2026. I received a notification that the flight out of Columbus, Oh was delayed 2 hours and 45 minutes. This caused me to worry as that meant we would arrive in Orlando, Fl after midnight. We planned to Uber and stay at a hotel close to Port Canaveral to board the cruise ship the next day at 3pm. I know the Uber will cost more after midnight. I also thought if there is ice on the plane or bad weather I should see what alternate flights Frontier had available. I became panicked as there were none the day before and only one the day after in late afternoon which meant we would miss the cruise.

I have airline credits with FRONTIER that we’re going to expire and when I booked my flight from Pittsburgh to Orlando, Florida, everything is confirmed. I arrived at the airport and the agent was the most cruel and rudest person I have ever met. She told me you cannot use airline credits to book a flight and my Reservation was canceled.

I am very upset due to I want a refund to my card not a credit due to I had to pay double for tickets to get my daughter and son in law out for her stepdad's funeral sooner and they couldn’t accommodate us on flights. This is not customer service especially since it was due to immediate family death. And she doesn’t travel! Site I did the trip from said should be a refund especially since I bought the insurance policy for it. And when I asked for a supervisor three time, I even left my name and number and still nothing. And when I got a virtual customer service 2 days later I get told due to credit they couldn’t refund and remove credit because this is their policy and then nothing after. I have never asked for anything like this before and yet it was like they didn’t care I had to get a different airline to accommodate us and was out money that is a credit we won’t use. Horrible customer service with this airline!

I was traveling Frontier for my wedding anniversary and all my plans were changed due to being a victim of the hurricane and booked a flight trying to get out of Kingston. I could not take the flight, so I had to cancel because there were no flights coming from Kingston to Tampa. I was forced to take a credit for a future flight. I want my money back. Because when trying to use the travel credit, you don’t even have the flight available that I need. I am traveling to Gulfport on 12/5 and returning 12/9 and there are no flights coming from Atlanta to Gulfport or Biloxi.

The customer service with Frontier is horrible. Our flight has been delayed 2 times for weather, and once the plane arrived the whole flying crew left leaving the plane crewless. A delay of 11 hours. Scared the other flight arriving will also leave us crewless. Still waiting and the airlines has not given food vouchers and is not helpful. Very frustrating to be in this situation.

My flight with Frontier was smooth and on time. The crew was polite and helpful, and the plane was clean. The only downside is that you have to pay extra for bags and seat selection, but overall, it was a good experience for the price.

My wife and myself flew Frontier back in July to Ohio to see my ailing father. We were delayed for hours at Austin airport before the plane showed up. By the time we got to Cleveland the rental car companies were closed. We had no way to drive over an hour to my dad’s so we had to wait at the airport until 0630 until they opened. My father passed away last Friday. My wife and I chose southwest so we would not have to go thru that again. My daughter unfortunately chose frontier. Again. Her flight was so delayed that she missed her connecting flight by 8 minutes. She is stuck at Atlanta airport now for 14 hours until she can get on a flight that can bring her to Cleveland. I’m worried that by the time rolls around for that flight it will be delayed again and she might miss the funeral. I will never fly frontier airlines and will spread the word to everyone know. The price difference is not worth their unreliability and poor management.

Horrible… horrible…horrible… I checked in for my flight on time at the kiosk in the airport and printed my boarding pass also at the kiosk. When I got on the flight I was told that I had not checked in and that my name was not on the manifest. They made me leave the flight. Then I was told that I had to wait a whole 24 hours until I could get on another flight. No accommodations were made. No accountability was taken. This was a total inconvenience, particularly when the error was not time. How can one print a boarding pass, be assigned a seat, without checking it? How could I not be checked in, when it says I’m checked it and I’m able to get a boarding pass? This was my first time flying with Frontier airlines and it will definitely be my last. Please don’t fly with them!

I showed up for my flight to Portland on time but because they didn’t have wheelchair pushers I was told I would miss my flight even though there was still plenty of time to make it. The staff at the ADA desk was rude for absolutely no reason and even when I went to the main desk to ask for help they were even more rude. They close about my ability to walk and made zero effort to get a pusher so I can make my flight.

Beware of the discount Den!! They will have your credit card on file and will automatically charge you the next year. I contested the charge and they would not do anything about it!!!! I received my credit card bill and noticed the charge. I called and they said that because it's been longer than 30 days, they would not credit my account.

0/5 stars. My partner and I successfully checked in via the required mobile app prior to our flight, we downloaded our mobile boarding passes, and successfully checked our bags at the airport using our mobile boarding passes. We moved through security without any issues. Once boarding at the gate, we were denied access onto the plane due to a “faulty boarding pass”, blinking red upon scanning. We were told to step aside and wait for a supervisor as the gate agent was not able to help us. After waiting ~1 hour for a supervisor (our flight long gone at this point), the supervisor appeared confused as we were indeed checked in and our luggage was on it’s way to our destination (indicative of successful check-in per the agent).

Used Frontier to fly to Arizona for my Bachelorette weekend and had the worst experience! I booked my flight with two other people and two of the three of us were told we were on a wait-list to get on the plane. They told us based on cost we were put on this list. If we didn't get on the plane that was leaving at 9:45am the next flight out was 5:30pm!!! Ultimately we did get on the plane but I will never fly Frontier again. Why let people book tickets if there isn't that many seats! And the workers told us this is a normal thing!!

My daughter was flying home from RDU to PHX, and had with her the exact same personal item from the inbound flight on 10/17/25 in her possession. The bag was within the 8" x 14" x 18" personal item requirement. At the gate, she was not allowed on the plane unless she paid $99 for the personal item as the gate agent said it was a "carry on". The exact same bag that cost $0 on the flight here, that easily fit under the seat and was covered in the price of the ticket.

Flew a 16 year old, 14 year old and 6 month old from Pensacola Florida to Phoenix AZ. Their flight from Pensacola was delayed making them miss their layover from Denver. They basically told me there was nothing they could do, they could put them on a 6 am flight the next day. I ended up having to book with another airline to get them home same night as it is not safe for 3 young girls to be unattended overnight in an airport or hotel.

The absolute worst customer service! Left my purse with ID, money and credit card on plane, immediately asked the gate agent to check my seat after getting off plane. She was back within seconds saying it wasn't there despite my airpod location showing my purse where I said I left it. Went back to airport couple hrs later because location stilled showed at orlando, they still say it's not there after 1 hr waiting for them. No response to my claim and no response after calling customer service several times. Then my airpods are magically flying to Denver, called customer service again, no help at all! I can see where my purse is. It's on your aircraft!

Flight time was changed multiple times and ultimately they told me I wouldn’t make my connecting flight (the entire trip was booked through Frontier). Customer service (once/if you are able to get through them) was absolutely helpless and didn’t even try to resolve the issue or find me another flight. There were multiple flights available on my dates on their website right as I was speaking with them and looking at available options, but they insisted that none of those flights were available and they couldn’t change it for me. All they did was offered an airline credit for future use. I ultimately ended up canceling my entire trip, and paying fines for my Airbnb and hotel reservations. They wasted my time and money, and ruined my family vacation. Never again I would try to fly with them, even if they offer it for free. To note, I paid over $2100 for the tickets on this “low cost” pity of an airline.

Customer service is by far the worst we’ve experienced. They put my purchased baggage on the wrong flight, then charged me a second time for a charge I already paid. Zero interest in assisting! Zero empathy or compassion! After all was said and done, we paid $158 for a 23 lb bag to be placed in baggage and only had one flight in use. It’s not worth the extra fees, shop around and consider bundle packages with other airlines. We also were stuck on the plane at the gate for 2.5 hrs due to a mechanical issue that was water condensation dripping from the AC line. No compensation, so many people missed their connections, not even a drink of water without a fee. This was our first Frontier flight and is our last!

Yesterday 10/17/2025, we boarded our flight to CLT. Then, at the last minute, we were told that the flight was canceled due to issues with the toilets. We had to deboard the plane. Go to the desk while they tried to find us another flight to ORD. They booked us on a flight to PHL an hour later with a 4-hour layover. Finally arrived in Chicago 10 hours later. To make matters worse, they left one of the suitcases behind in Philadelphia. Hopefully, they can get my luggage to Chicago a day later, as we have no clothes to wear. They did not offer a food voucher or compensation. What a nightmare flying with Frontier.

Never fly frontier Airlines, if you need to get to your destination. Involuntarily denied boarding on oversold flight, confirmed ticket with upgraded comfort plus seat. Never asked for volunteers will never fly them again.

This is a sorry airline, not worth the savings if there was any. They charge for everything, every stinkin' little item. The aircraft seats are of minimal padding and don't recline at all. There is precious little space between rows. They offer a bid-up program to get more room but it's a scam and a sham. They separated us and we got no more room.

Told me my flight was delayed for three hours then after three hours told me my flight was cancelled and that next available was 8pm the next day and wasn’t direct like my first flight. Employees are poorly trained. Ruined my vacation, gave me a voucher for 150 that I won’t use but no refund. Lying thieves. Stay away.

My luggage was damaged by the airline. When I got to my destination I tried to file a claim but I was told it was past the time frame to file a claim (which was the same day). I made appx 10 calls to get help and all I was told was that it was too late!!! NO HELP! They don't make it clear anywhere that you only have so much time. I just got passed around from one phone # to another. My first and last time flying with Frontier!!

Lost luggage, terrible customer service. Never fly with Frontier, they make Spirit look like champs. This especially goes out to the employees at DIA, please help society by going and dancing in traffic.

This is the worst airline anyone could possibly fly. Please avoid at all cost if you want to actually have a smooth flight experience. They not only didn't announce a gate change and claimed they did, the flight board never changed, and the gate board never changed. Then had the audacity to blame the massive amount of passengers waiting in their seating area on not listening to announcements (I was right next to the "right gate" there were no announcements). Ruined our vacation. I hope they go bankrupt and someone competent takes them over. Worst airline ever.

Being an older mobility limited person they were not helpful. I was left at the wrong gate. Had to walk to correct gate and down to tarmac across to walk up 3 flights of pretty steep ramps trying to carry a bag. Am not holding everyone up. No help was available or offered. On the plane was terrible. It was loud like someone left a window open while we were flying. Kind of scary. Never once did the attendants off anything except a garbage bag halfway into the flight for our trash. No one offered to assist me with getting off the plane. I felt like the plane was from the 1950s. It felt so unstable..

The flight had 3 delays, then cancelled it for the day! Customer service is terrible, took 1 hour to cancel the flight so I could book with southwest! Suck it up and book with any other line. The one star was a gift, can’t do zero star.

I would never ride this airplane again. This fight is airline. None of it. The seats was terrible. They kept delaying the flight, not telling us the reason why kept changing gates all on the same flight. The whole round trip was a disaster. I really don’t think Frontier should be in business. I used to think that Spirit was the worst but no. Frontier is most definitely not you in the run in a spirit.

I paid over $100 per carry-on - one way. I’m sure I’ll have to pay it again on the way back. The staff were not friendly at all. You are not treated like a customer that just paid for a ticket and $100 per carry-on. You are treated like you are in trouble and a bother to them. I will definitely avoid ever using Frontier again.

Flew from LAX to Kansas with a layover in Denver. Flight came late and missed layover due to this, airline did not wanna help rebook and gave a 150 voucher when all the flights from Denver to Kansas are 500-700. Terrible airline and customer service.

Very dissatisfied. Never is there talk of how much you will pay for bags. If you have one that is larger, the cost of the ticket becomes higher than any airline without any convenience. I will NEVER use your bait and switch airlines again. I am spreading the news to everyone I talk to.

We flew out of Chicago on a Friday to attend a wedding in California. Frontier lost our bag. After we paid a 100 for it to be checked. They then stated save our receipts for anything purchased. Our bag arrived 2 days later. Ruined our whole vacation. And now they won't even reimburse for the items purchased. Saying the claim was closed after we received our bag 2 days late. They're now only giving us back 75 for our checked bag. But even the 100 we paid for it. I'd never fly Frontier again! You can't get a hold of a human on the phone. And they act like it's no big deal that a vacation that was planned was ruined due to negligence on their end

I flew on 09/21/25 from Philadelphia to Atlanta. My flight left around 7:30 pm or so and I got to Atlanta around 9:30 pm. By the time my plane got to the carousel it took over 2 hours to get our bags. My bag didn’t come out until 11:30 pm. It was very frustrating. No one from Frontier airlines came over to inform us they was having any issues with getting our bags out. I finally got over to speak with a frontier representative and the man seemed very nonchalant because people was coming over upset. He barely had an answer to tell us what was the issue. This has been an horrible experience and I would never fly frontier again even if it was an emergency. The service was horrible and no explanation as to why we had to wait so long for bags to come out.

If I could give zero stars, I would. My flight was delayed for over 6 hours, and throughout the entire time, Frontier was not honest with customers about what was happening. Instead of clear updates, we got vague or misleading information, which made the experience even more frustrating. The service was terrible – staff were unhelpful and dismissive, and no real effort was made to accommodate passengers after such a long delay. It felt like they just didn’t care. Flying is already stressful enough, and Frontier made it worse. I would not recommend this airline to anyone looking for reliability or decent customer service.

I flew Frontier Airlines for company business but paid for my seats and luggage with my personal cc. On the way to my destination, the gate agents asked for volunteers to check bags instead of carry on. So I volunteered, the agent said I would get my money back $59.00. I have filled out all the information and still nothing. Since my company did not pay for my seats or luggage I filled out the forms with my personal email. They are telling me now that since the email was not sent from the company. I can’t get my money back.. BAD, BAD company. They charge for snacks and drinks too. Nickel and diming the passengers at every turn. NEVER AGAIN.

My apologies if this is a struggle to read; my mental bandwidth is gone with being stranded in Baltimore (I'm from northern Colorado) on my way to Ohio for arguably the most important moment of my best friend's life. I am a disabled veteran, unable to work due to a laundry list of struggles and injuries. I finally scrounged together just enough money for a flight to celebrate this irreplaceable moment with my best friend, only to get my flight to Detroit from Baltimore (layover from Denver) cancelled. Frontier staff in the airport simply pointed at a QR code to scan to change flights/request refund.

We arrived at DIA Saturday morning. The airport was packed to the gills. They only had ONE agent to check the bags with a big line to boot. They didn’t put my TSA info on my boarding pass which created a lot of problems when trying to get through security. The gate was the VERY LAST gate out on the back nine! We ran as fast as we could. We were 3 minutes late. They wouldn’t let us board. There was even a man in front of us WITH A BABY who they also denied boarding because they were 2 minutes late!!