Frontier Airlines Reviews

I would give a negative star rating if there was such a thing. Lousiest airline in the world. Worst than Pakistan International Airlines. Ariana Afghan Airlines is better.

This was my first and the last flying with FRONTIER! Hidden charges you do not know until you get to the airport and delay after delay back and forth. Boarding is another frustration, you never know what to expect until last minutes. Bad organization from start to the end.

I have never had a worse airline experience than I did with Frontier. We arrived at the airport over three hours before our flight and were at the gate well before boarding was complete. When they announced last call, we were standing right there. I even said, "Wait, hold on, we're here!" One gate agent acknowledged us, told us not to worry, apologized to the standby passengers, and motioned for us to come forward.

Never again, Frontier Airlines. ✈️. *edited update*. What was supposed to be a fun family trip to celebrate our daughter's 21st birthday in Las Vegas turned into the worst travel experience we've ever had. From the very beginning, our flight was delayed over and over again until we had no choice but to book another airline just to make it to Vegas. That unexpected decision cost our family an additional $2,900 out of pocket, and we're still waiting to see if Frontier will refund any of the original flight costs. We also lost an entire day of our vacation. Unfortunately, getting home has been even worse.

The worst experience of my flights. I booked a round-trip flight from Charlotte to San Francisco for July 31 - August 3. The flights? Frontier flight 3165 (Charlotte to Dallas) delayed for an hour no explanation; Frontier flight 3999 (Dallas to San Francisco) delayed till 9:49, was supposed to depart at 8:59 pm, was CANCELED after some passengers boarded with some FAA restrictions looks like the airline is not compliant with something? And the worst thing is no explanation or support to customers either ask refund (partial for me) or rebook with them with no option of lunch or hotel vouchers for us at around 11 pm. I should be at San Francisco early in the morning and they don’t have any options for me, so I have to book new flight with United Airlines (thank you for saving me) for around $300 for next morning at 6 am and have to spend a night at the airport.

Worst staffs and don’t deserve any penny from me in future. Worst customer service ever. 1000 American Airlines no problem at all but 1 Frontier trip saw worst behavior.

The price was fair, considering it is a budget-friendly airline. I didn't mind paying the extra fee for comfort class. I was disappointed to find that there were no electronic charging stations and there were no in-flight movies. It was extremely cold on the plane! But, my main complaint is the unprofessional behavior of the flight attendants. They were rude and had a lackadaisical attitude. They seemed offended when I asked them for a cup of water and when people had to get past them to use the bathroom, they smirked and appeared frustrated. They stood in the way, chit-chatting with each other. I have flown with Delta and I have now flown with Frontier, and I will definitely say that Delta Flight Attendants are far more professional than Frontier.

I don't mind a cheap airline. But to hold the passengers hostage for $25 to download the app is terrible. I got a confirmation that I could check in online, but when I went to do that the website said I had to get the app to check in, and if you check in at the airport you will be charged $25.

Our flight from Tampa to Philadelphia got canceled. As the incident is unfortunate but the rebooking experience with Ty was beyond excellent and made us have a positive experience. She was kind, patient thoughtful and respectful and helped make sure we are taken care of. Called her supervisor to check if we will be able to get a hotel reservation and meal voucher. Thank you Ty.

This is a completely unprofessional and unreliable airline. Would not recommend them to my worst enemy. We had an early morning flight home after a week in the state of Maine. In the middle of the night while we were sleeping Frontier or decided to cancel the flight with no alternative flights for days. So my wife and I were stranded in Maine with her two young kids at the end of a vacation. We all needed to be back for school and work. We ended up renting a car and driving 14 hours because frontier could provide no other flights for us. Would never ever use this airline again. They were horrible.

Line took an hour to get through for a domestic flight. Had people cutting the line. No security to tell them to stop. Deleted lines then closed the door on us with 18 minutes till take off. Never had these problems at JetBlue. I should have read the reviews before I would know why Frontier is 1 star.

Well, I booked a ticket from Sacramento to Philadelphia. The trip was from Sacramento to Philadelphia with a layover in Las Vegas for 4 hours. My final destination was Philly and when I booked the ticket it included the layover in las Vegas. So I took the first leg of the flight and I was waiting in Las Vegas for 4 hours to take the other flight to Philadelphia. This flight was suppose to depart at 10:00 p.m and the plane arrived....but the flight was cancelled by Frontier... It was 10:00 p.m and as a result, I had to spend money in a hotel for that night and get a ticket the next day to Sacramento since at 10:00 p.m there was not any flight to go back to Sacramento the same night neither I could find another flight in another airline.

Would rather spend the extra money than go through no communication about the flight not leaving on time due no staff.

My flight tonight from Orange County, CA to Las Vegas was delayed by about an hour. My connecting flight from Las Vegas to Philadelphia was then delayed by 3 hours before ultimately being cancelled due to "maintenance". The airline refused to refund me for my wasted flight from Orange County, CA to Las Vegas, claiming it was their company policy since I had "already traveled". This is ridiculous. The clerk at the counter was unfriendly. I missed my aunt's funeral as a result of this fiasco. Refusing to provide a refund for the initial flight was adding insult on injury. I will AVOID THIS AIRLINE AT ALL COSTS IN THE FUTURE. THEY HAVE LOST MY BUSINESS. Pathetic.

They charge for a SMALL luggage a RIDICULOUS amount of money!!! ALWAYS a delay! AND those Planes are AWFUL!!

On Monday, July 27th at 6:43 pm, I was informed via text that our flight initially scheduled for 7/27/26 for 8:30 pm was delayed to the following: "We're sorry, Frontier flight 2310 from MCO to BWI is delayed. New departure: July 28, 12:29 AM. Conf. #: **." Immediately following this notification, I received another text at 6:44pm informing me of another delay, as follows: "We're sorry, Frontier flight 2310 from MCO to BWI is delayed. New departure: July 28, 1:21 AM. View options: **. Conf. #: **. Upon receiving the last text, I contacted the Frontier Airlines directly, to request another flight. I did not feel safe traveling in the middle of the night. My new flight was scheduled/confirmed for July 28, 2026 at 6:30am from MCO, which would arrive at BWI airport at 8:54 am.

Frontier Airlines is a low cost carrier for those who don’t mind not sitting together with others in their party or getting there on time. My last two experiences included a six hour delay (changing four times over course of time) with 2 gate changes and a full hour wait at the gate for cabin crew, and today it is a three hour delay with a gate change across the airport, requiring a second shuttle ride. I am very disappointed in their lack of care for passenger experience, yet the nitpicking over bag sizes and policies to encourage people to have to rack up extra charges for bags and seat selection. They serve no drink for free except water, and no food at all. The seats on my last flight did not recline at all, for a five hour flight. I brought a sandwich with me but no drink. America deserves much better.

I am extremely disappointed with my experience flying Frontier today. My 14-year-old daughter and I had assigned seats (24A and 25A). When we boarded, her assigned seat was occupied by another family. I calmly asked the flight attendant about it, and instead of politely explaining the situation, he raised his voice in front of other passengers, asked if I had paid for the seat assignment, and when I answered honestly that I had not, he told me, "Then you can't say anything. Sit where I tell you."

I recently flew on Frontier and had so many problems? The first being my app only worked occasionally with them not giving us seat selection without upgrading and paying $30 or more per seat. Upon arriving they had no working kiosk? And charged $50 for getting me and my son a boarding pass? Upon leaving same app problems and they decided to charge extra for a small carry on up to $99 apiece? The two women were rude, pushed us to the side and demanded we pay? We did. I’m 75 so this was the worst experience for a senior and my son was horrified by their treatment. Mary **

Horrible experience. Booked flights for a baby shower mid-month, went to check in 23 hours before the flight departs, but couldn't pull up our reservations. Called Frontier to tell us that our credit card company had cancelled the flight yesterday (12 days after purchase) because it was suspected of fraudulent activity & that the credit card company had blacklisted Frontier for our account. Frontier refused to provide any confirmation of cancellation or record of communication with the bank & that we need to call the bank to discuss this, & that the refund had been issued (it still shows as a completed transaction in statements). The bank had had zero communication with Frontier & that there was no fraudulent activity or blacklist claim made by either party.

The Flight scheduled to depart Las Vegas at 6:50 pm and arrive in San Diego 8:06 pm was canceled at the last minute. I was rebooked on a flight to Denver with a layover of 4 hours, then another flight to San Diego. I arrived in San Diego 9:50 am the next day.

Frontier has lost my business forever. They did not allow a cancellation within 24 hours of booking. They will nickel and dime you for every little thing. Not to mention the reported long waits and ridiculousness of even trying to board a flight. Then they have customer service representatives that can be difficult to understand and give conflicting information (not their fault by any means). In my opinion, Frontier Airlines has an unethical way of doing business. I should have known better and will know better for the future.

Frontier Airlines has been, without question, the worst airline experience I’ve ever had. Their constant last-minute flight cancellations are completely unacceptable and incredibly disruptive. People book flights because they have places to be, and Frontier seems to have no regard for the time, money, or stress their customers endure when plans are suddenly thrown into chaos.

After driving over an hour out of the Colorado mountains in order to get to DIA the prescribed two hours before my 6 am flight - completing security, riding the train to the A gates, and standing in front of the flight/gate board only to see that my flight was cancelled AND ONLY JUST THEN receiving the cancellation text. RUDE and INCOMPETENT!

My family of 4 plus 1 small dog came to puerto rico with the dog's shot records and rabies shots confirmed which was all of what jet blue required to travel. The requirements page popped up after we confirmed we wanted pet in cabin. Which it should be informed in this way... very clear. Thank you jet blue. We enjoyed ourselves throughout our stay. Upon our departure at BQN Aguadilla Airport.... Frontier tells my wife that she can not fly. My wife's heart hit the ground and cried. I explained how we came here this way and why we can't fly back. Frontier's response was that the dog needed to have a health certificate. Which was never mentioned when purchased the pet in cabin for our dog. No requirements page popped up after we checked for the pet in cabin. I'm sure they going to say you have to dig in their fine print for the requirements. And the fact that we were allowed to travel with the dog to puerto rico but unable to return made no sense at all.

I need to go get my mom a day earlier than I booked. They wanted 99 change fee plus increase in flight. I said I don’t mind paying the increase in flight but I’m not paying 99 to simply change to one night earlier. That is insane. Gonna stick with Southwest. Better policy. Frontier has lost my business and will probably be the next one to be done like Spirit.

Frontier Airlines I'm pleased with 100%. Never had a problem with them. They have always been courteous and professional. I give them 5 stars

To pay $150 for a carry on bag round trip is ridiculous. I would never fly with them again. First and very last time.

⭐☆☆☆☆Don’t book Frontier if you can avoid it. By the time you pay for every little thing, you might as well have booked a better airline where your carry-on is already included. I miss Spirit because, in my experience, the process was much smoother. At the Atlanta airport, the Frontier gate manager stood at the gate watching every passenger’s bag like a bulldog, making sure to charge people for anything that didn’t meet their rules. It honestly felt like customer service wasn’t the priority. The staff came across as rude, unprofessional, and not helpful at all. Instead of trying to assist passengers, the focus seemed to be on collecting more fees. Save yourself the frustration and consider booking an airline that includes your carry-on and offers better customer service.

So, we received a notification 6 hours before our flight that our departure time had changed by over an hour. We had a new departure time. Naturally, we showed up about 2 hours before our flight. However, no one was available to check our bags. Why you ask? Because they left 60 minutes prior to the original departure time. The original departure time that had been changed 5 hours earlier. 30 of us were standing there 1 hour and 55 minutes before our departure time with no way to check our bags, and due to the size, we could not take them through security. We had to book another last minute flight and pay for bags again.

I've never flown with Frontier till July 16th 2026 and never will again ever. First our plane was to take off at 1136 am on the 16th. The plane was delayed 4 times. Then finally cancelled at around 230ish. They booked me and my two kids for the 8pm and that was delayed for an hour. On the way back a frontier employee checked us in but said it would be 25 ok no problem (even though Seattle frontier didn't charge us) but when she finished checking us in, she said that will be 75 for them doing that. Wasn't upfront about anything at all. The flight to and from Seattle the flight attendants are rude as hell. NEVER AGAIN

Do not fly Frontier. All in one day, they messed up not one but two flights from Las Vegas. The first flight, they changed my gate and did not send me a notification of the change, so I missed my flight. The second flight out was cancelled because they did not schedule both pilots. I am tired and frustrated!

I had a very disappointing experience with Frontier Airlines. At the gate, I was charged $99 for my carry-on bag, even though it fit in the overhead bin and could also fit under the seat in front of me. What made this even more frustrating was that nearly every other passenger boarding the flight had a bag that appeared to be the same size as mine, and they were not charged. I was traveling with eight other people, all carrying similar-sized bags, and none of them were asked to pay an additional fee. The inconsistent enforcement of Frontier’s baggage policy made me feel unfairly singled out. If the rules are going to be enforced, they should be applied equally to every passenger—not selectively.

Gate was never posted in the Frontier app. Multiple delays. We arrived at the airport at 4 PM. Final information showed doors closing at 7:55 PM. We asked a representative for the gate, then reached Gate 227 at 7:50 PM. Agent refused boarding, claimed the time was only “estimated,” and told us (and about 10 other passengers) it was too bad. Completely rude.

I attempted to fly from San Francisco to Denver and after everyone had boadred the plane, the captain said everyone had to leave the plane due to an aircraft malfunction that needed to be fixed, and then we can reboard. After about a half an hour wait, we were informed that our flight was cancelled. Then on my return flight, just before boarding, they announced the flight was cancelled due to aircraft malfunction again. I was grateful for United Airlines as they had seats available for my flight to Denver and back to San Francisco. I will not hold my breath regarding a refund.

This trip sucked. 42 min flight from Vegas to Burbank was delayed over 4 hours. Bare minimum communication. I have to talk to a chat bot that gave me no information. But oh boy got $10 back.

On July 18, 2026, my girlfriend and I were boarding Frontier Flight F9 4144 when a station manager directed us to step aside so my carry-on suitcase could be measured in Frontier’s sizing bin. Initially, the suitcase did not fit because of its wheels. I immediately asked if I could check the bag and pay the applicable checked baggage fee. The station manager refused, stating Frontier would not check the bag. I made multiple requests for this option and was denied each time. To comply with Frontier’s carry-on size requirements and avoid missing my flight, I removed all four wheels from the suitcase. Once the wheels were removed, the suitcase fit completely within Frontier’s sizing device.

If no rating was an option, I would go for that. My first and only ever experience with this airline was so horrible. Their schedules were not only less flexible, they were so unreliable. Broken planes, delayed flight for over 6 hours. I ended up throwing away perishables that went bad due to prolonged delayed flight. I WON'T recommend this airline.

Not only did they delay our flight over 16+ hours but did it at two hour intervals so we couldn't leave. The staff have no idea what they were doing, they seemingly are unable to read, understand basic situation and straight up tell you to get lost if you ask them the simplest of questions. This company should go out of business. I never get upset at staff but these people defend this company as of it was there child. The strangest shit I have ever seen in my life.

Canceled our flight with three hours notice. Gave us no alternative and said we have not private jets for you when we asked for help booking another flight. These people are sick.

Worse airline ever. I'm never flying with this company again in my life. Flight keep getting delayed. Weather. Good luck with with making plans if you flying this company.

Frontier canceled my cousin’s flight (F9 3067, Baltimore to Houston, July 17) the morning of travel. They rebooked her on a connection through Atlanta — then canceled that flight too. After two cancellations caused entirely by Frontier, we requested a refund, but the rep logged it as a voluntary cancellation on our part. We were only refunded $75 out of a much more expensive ticket. When we called to dispute it, supervisor “Bella” (ID **) was rude, condescending, and raised her voice at us instead of helping. Two canceled flights, a botched refund, and hostile customer service. Would not recommend.

I would not even rate this airline a 1, 3 two-hour delays in one week. I will never fly Frontier again and I also bought the Go Wild Pass which I would highly advise against it. It was only supposed to cost .01 to 99.00 for the booking fee and all three times I flew out cost me over 100.00. I'm done with this airline for good.

This was my first time flying Frontier Airlines, and unfortunately, it left a very negative impression. The most concerning part of my experience wasn't even something that happened directly to me—it was the way I watched another passenger be treated. The passenger had already spoken with a Frontier representative earlier, who explained that the Frontier app was not allowing her to check in and advised her to return later with a screenshot of the error so she would not be charged the airport check-in fee. When she returned, another employee, Nicole, immediately began speaking to her in a loud, disrespectful manner, insisting she was in the wrong line and that she had done something wrong.

My experience with Frontier Airlines was extremely disappointing. First, I was overcharged $240 for luggage bundles. Even after contacting customer service, they refused to refund the money. On top of that, it was very difficult to communicate with customer service because I could barely understand the representatives. Our return flight was delayed for six hours, and no one could explain why. We received very little communication or updates during the delay. The worst part happened after we boarded the plane. A flight attendant told my wife that she needed to keep her carry-on bag between her legs to make room for someone else’s belongings. I explained that it was not just a personal purse—it was a carry-on bag that we had paid for. She was clearly unhappy with my response.

We traveled 7/5/26 to Las Vegas and 7/14/26 back to Cleveland. On 7/5 half of the staff at Frontier Desk had called off. Line to check bags took 2 hours to get through. Luckily we arrived very early. When we finally got front of line the staff was very rude and scolded us for waiting until the last minute to check our bags. LOL! We got to the airport 3 hours before our flight was supposed to depart! On the way home our flight was delayed 5 hours. We got a meal voucher for $60 which was a nice gesture, but I accidentally put my CC in the info and my wife used her card. Even though it’s the same account we have different CC numbers. I said, "Well just call Frontier and they’ll fix it for us." Wrong, they were very rude and said nothing they could do.

I flew from Washington, D.C. to Ontario, CA, and had an awful experience with both Frontier's airport staff and customer service. While checking in online, I accidentally purchased a carry-on bundle. When I arrived at the airport, the check-in counter employee told me I bought the "wrong bundle." Instead of helping me fix it there, they forced me to pay a second time for my luggage at the counter and told me to call customer service to get a refund for the online purchase.

My experience with this airline was by far the worst. The customer service was awful, the staff looked unprofessional, and the way they suddenly price-gouge you right before boarding was shocking. As people gathered for their boarding group, an agent came out, inspected everyone’s luggage, claimed it was too big, and sent them to the counter. Their luggage measurement bin seemed unusually small, affecting most passengers. At the counter, I was told I had to pay $98 per bag. In all my years of flying, I’ve never had to pay for a carry-on. My two granddaughters and I had the same size bags we’ve always used with other airlines without issue, but apparently, at Frontier, it’s a problem.

The first and definitely last time, we are flying with Frontier. I honestly don't know how they have lasted this long. We were going to Puerto Rico for our honeymoon and our connecting flight to in FL was cancelled. We were stuck in the airport for 6 hours before they gave us an option of flying out of Orlando to get to PR next morning. They supposedly rebooked us for a 5am flight and provided hotel accommodations, we just had to find our own transportation. We rented a car and proceeded to make the 4 hr drive however the hotel voucher had not been received yet.

My first time flying with Frontier was a disaster. I purchased my ticket through Priceline and made an error. I was looking for a morning flight leaving Atlanta and Going to Detroit round trip. When the flight info populated, I saw a 10:35 flight nonstop, so I clicked on it for travel to Detroit. My itinerary was leaving Atlanta on July 15 and returning on July 23. I got to Atlanta airport about 8:15 am then found out my flight wasn't scheduled to leave until 10:35 pm, OMG. Getting ready to head to the airport about 7:30 pm and get an alert telling me the flight is delayed and it's not leaving until 12:30. I had arranged for a rental car at Hertz and it closes at 1:30 am.

Flight was delayed for 5 hours, rude staff, and ended up costing me more money. Due to delay, missed rental and hotel reservations that caused more expenses to make up for their errors. All they offer is a $50.00 voucher for their airline that will never be used. So in essence you pay, we screw up and it costs you, but we don't care because we got paid.

When my partner and I went to board our flight MSP to DEN departing at 10:15 am, on June 26th we were informed that we did not have seats. They put us in line to the ticket agent who informed us that they had downsized the plane and 20 people would be denied boarding. They handed us a card that had a QR code that simply linked to their refund info page. They also handed us a sheet titled “Notice to Passengers if Denied Boarding”. This described the DOT 14 CFR 250 rule which says “If the carrier does not offer alternate transportation that is planned to arrive at the airport of the passenger’s destination or first stopover less than two hours after the planned arrival time of the passenger’s original flight — over 2 hours arrival delay: 400% of one-way fare (not to exceed $2,150)." After handing us these two items, the ticket agent said he could get us on a flight leaving after 10pm that evening.

I am writing to formally complain about my recent travel experience involving Frontier Flight 3738 from Orange County (SNA) to Phoenix, which resulted in a missed connection and substantial out-of-pocket expenses. Flight 3738 was delayed by approximately two hours, causing my party to miss our connecting flight to Miami. We had important commitments that required us to arrive in Miami before 8:00 a.m. Unfortunately, Frontier was unable to provide a reasonable alternative that would get us to our destination on time. The only option presented by Frontier would not have arrived until approximately 1:00 p.m., making it completely unusable given our obligations.

Don't fly Frontier. Worthless trash airline. Issues with planes all the time, they train their crew to kick people out of the planes instead of providing customer service. My girlfriend and I got kicked out of a flight from Atlanta to Miami for trying to put our backpacks on the upper compartments where there was plenty of space and we were the last passengers to board the plane and other passengers were putting theirs as well. This ** flight attendant jump towards me with a naughty attitude and accent. No wonder why they have a war in their country. They have the communist mentality and want to bring that to America. But it sucks that the department of transportation as well the FAA give green light to all this people to do whatever they want with passengers. No rights!

I wish l can write this review with no star, I had an extremely disappointing experience with Frontier Airlines and will never fly with them again. The airline changed the boarding gate at the last minute, had to take a transit train walk for almost 3 miles got to next gate only to be told l cannot board the flight, my flight was scheduled for 6 am, they move the time backwards, which caused me to miss my flight. Instead of taking responsibility for the confusion, they charged me even more money to book me on a connecting flight.

My flight out to Vegas from Charlotte was awful because of the delay and nearly missing my connection in Houston. I had to run through the terminal sobbing and my sandal broke. It was Absolutely Horrible. Then return flight from Vegas to Philly was delayed for 2 hours. I was going to miss my connection to Charlotte but there were 15 passengers on that connection so they said the plane would wait. Turns out they waited because the plane is broken!!! We boarded, then disembarked and now we've been told should be fixed after a 3 hour delay. I'm stuck in Philadelphia still and I should have landed in Charlotte 10 minutes ago. I KNEW I should have flown United but this is what I get for saving a few bucks. Never, Ever, Ever again flying Frontier! They are garbage. Worst airline by far!

Worst Airline ever, changing gates, changing times, getting notifications my plane is boarding at another gate, which it isn't, should be boarding my flight now, service staff can't confirm the time, doesn't even have the flight posted at the gate. Literally sat here and listened to 30 people not knowing what gate and when their plane is leaving, Frontier doesn't have a clue!

If you enjoy being penalized for technical glitches, treated like an inconvenience by staff, and flat-out dared to complain, then Frontier Airlines is the carrier for you. For everyone else: save your sanity and book literally anyone else. ​Our nightmare started before we even got to the airport. Frontier’s glitchy app defaulted our booking to the completely wrong departure. When we tried to fix this obvious system error, Frontier hit us with a jaw-dropping $200 change fee to correct their mistake. ​Thinking sanity would prevail at the airport, we tried talking to the staff. Big mistake. The gate attendants weren’t just unhelpful—they were actively rude, aggressively angry, and treated paying customers like cattle.

Our flight from Baltimore to Atlanta was delayed twice, causing us to miss our connecting flight to Cancun. Frontier’s only solution was to put us on a flight that wouldn’t get us to Cancun until the next day after a 15-hour journey, forcing us to cancel our plans. To make matters worse, they had also canceled our return flight.

$100 for a checked carry-on size suitcase. My Bag actually fit in the bin but they ignored it. Two men said it fit. Just don't take them if you have more than a wallet. Even small book bags don't fit.

I had one of the worst travel experiences I've ever had with Frontier Airlines. From start to finish, the customer service was disappointing, and the entire process felt disorganized. The staff was unhelpful when I had questions, and it seemed like no one was willing to resolve the issues i encountered.

Save your money. Don’t fly Frontier. I showed up for my flight early. As soon as I sat down by the gate, I got noticed that my flight had been delayed 30 minutes. This happened 2 more times. After the third time I went up to the nice lady that worked for Frontier and asked her if it was possible to get a refund for both this flight and my returning flight since I was going to miss my meeting. She said it’s not a problem, asked for my ID and made some notes in her computer. The next day I received an alert to upgrade my returning flight. I called frontier customer service and they said that I missed my flight and there was no refund. They offered me a flight credit of $61.

Flight delayed, then we get on, after getting everyone on board they tell us to change planes to another terminal. After waiting an hour we are finally allowed to board, in 110 degrees heat we stand In the bridge area to be told that there’s maintenance going on and we need to get out again. An hour flight to SNA has turned into an all day event. If I drove home I would have arrived by now. This absolutely crazy on top of their marketing tactics to make money on bags and other stuff. Will never ever book Frontier again. I’d rather spend money with another airline.

Bad customer service. They have nasty attitudes, flight got delayed. Waited 3 extra hours just for flight to get cancelled. They waited all 3 hours to cancel flight. No explanation. Won’t be flying Frontier again no matter how cheap flights are.

DO NOT EVER FLY WITH FRONTIER AIRLINES. WE ARE SUING THEM. WORST EXPERIENCE EVER!! WORST CUSTOMER SERVICE AND FLIGHT ATTENDANTS. THIS AIRLINE SHOULD NOT BE IN BUSINESS.

I had an extremely disappointing and unacceptable experience with a Frontier Airlines employee named Prince while checking in for Flight F9 1483 from Chicago O’Hare (ORD) to Denver (DEN), scheduled to depart at 9:57 PM. Prince provided some of the worst customer service I have ever experienced. Instead of listening to my concerns or trying to help, he spent much of the interaction looking at his phone and showed no interest in resolving the issue. When I asked why my seat had been changed, he simply said, “The flight is full,” and acted as if there was nothing he could do.

If I could rate zero star, I would. I would NEVER in my life fly frontier again. Even if they gave me a one year free flight pass. Their flight attendances have the worst customer service I have ever seen. At this point they need to be shut down. They have no regard for human race. SMH please save your time and energy. Nothing is worth your mental health.

The first complaint is what you are allowed to carry. I had one book bag in which I still wind up shooting things away then the size of the compartment where your bag can go is ridiculous and you have to pay for everything. There was no complimentary anything not even water. The employee have no compassion or patience with the public. This one lady with her son who had too much stuff and practically shout most of the stuff away and missed her flight and if I didn't help her she would have been stranded and still had to pay extra cost for her bag.

Wow… just wow. I booked a flight from San Diego to Minneapolis with Frontier. I arrived at the airport 1 hour and 10 minutes before departure, but there wasn’t a single Frontier representative at the ticket counter. As an active member of the military, I need a representative present to complete the check-in process. When I called Frontier’s customer service line, I was told I was “late.” This was my first time flying Frontier, and I found that explanation completely unreasonable. I asked them to simply rebook me on another flight, but they immediately tried to charge me an additional $120. After waiting about five minutes to speak with a supervisor, the exact same representative came back on the line and suddenly said, “I’m just going to waive the fee for you.”

The flight was delayed one hour then we boarded and they told the passengers the telephones to communicate during the flight with the attendants and pilot wasn't working. The departure time was changed 4 times after almost 4 hours inside the plane; they decided to take us out of the plane. Once out 15 minutes later the flight was canceled. The airline did not pay for the hotel and did not have anything available to travel until 2 days after. The worst experience ever and do not recommend it to anyone.

They are Cheap. But in a difficult situation their communications are useless. To the level where gate agents run away so they don’t need to deal with the issues, or so it seemed today. They left the gate abandoned without explanation well until after the planned departure date. And, oops, the plane was in a different state. So they totally knew but we’re not empowered to communicate. Clear management mistakes on their corporate side. Chat agents that are not in the loop. Rolling delays without explanations. Poor communication of procedures.

Frontier canceled my international flight 2 days before scheduled departure leaving me stranded in another country. They wouldn't even give passengers a reason why they canceled the flight. It cost me over $1400 to get home after booking with another airline. Frontier had no other flights for another 5 days.

I travel with Frontier once and do not intend to fly again. Frontier lost my luggage and wanted to settle with giving me a $79.00 travel fee reimbursement, in addition to a $75.00 voucher. I traveled to Las Vegas. The outgoing flight was delayed for four hours. My scheduled flight home was cancelled and couldn't be rebooked for three days. While they may offer discount flights, it may cost more to fly with them. In the process of filing a claim with the BBB; there have been over 4000 complaints in the last four years. Hopefully my claim with Frontier will be processed before additional action has to be taken.

I have a question for frontier airlines… Why would you work for a company that has the type of customer service that you have???? You simply do not care about customer service. I will never ever fly Frontier again!!!!

I had a very disappointing experience with the Frontier Airlines staff at the Minneapolis–Saint Paul (MSP) Airport. I arrived at the Frontier counter around 2:00 PM to purchase a ticket. The employee told me to return after 3:59 PM because they would help me book it then. Trusting their instructions, I waited at the airport for nearly two hours. When I returned at the exact time they had given me, a different employee told me that Frontier does not sell tickets at the airport counter. This completely contradicted what I had been told earlier. As a result, I wasted two hours of my time for nothing.

After 14 years of working in and traveling throughout the airline industry, I can confidently say that Frontier Airlines is the worst airline I have ever flown with. The overall experience was extremely disappointing, and the customer service fell far below even the most basic expectations. I will never fly with this airline again. I strongly recommend choosing an airline with a proven history of reliability and excellent customer service. There is no need for me to upload a receipt—it would not change my experience with Frontier Airlines. Unfortunately, I have to give one star to submit this review. If I had the option, I wouldn’t give it even one star. LOL.

We were planning a trip to Phoenix and as I looked at fares Frontier appeared to be the cheapest. I wasn't aware of the exorbitant fees they charge for luggage. Every airline I've ever flown allows checked baggage up to 50 pounds. Frontier's limit is 40. I weighed out the bag before leaving and actually moved some to my personal backpack to get under 50 lbs. Their scale said 52, which was over the 40 lbs anyway. So we were charged $158 for the checked bag. OK, my bad for not checking. The real concern came on our flight home. We were short on time to check in and went to the desk. My bag this time was 62 because I knew we were going to be over the 40 lbs and the website said over fees up to 100 lbs were $129 plus tax, so I anticipated $150 plus some as before. But we were charged a service fee for using the desk, $154 for the overweight bag and another $79 for a checked bag. That totaled out to $247.

Airline started delaying the flight 12 hours earlier and continued to delay for four hours before cancellation. Never saw an aircraft at the gate. Once canceled there were NO FLIGHT FOR THREE DAYS out of Boston to ATL because they had canceled three other ATL flights over the past two days. When we tried to rebook all they would do is drop off in a city four hours away with no car or money back in over a week. Over 200 peeps stranded in Boston by this airline for a Mechanical issue they knew about the day before. Oh and the 100 voucher is only good on their crappy airline. I will never fly Frontier again or advise anyone to use them.

I booked a flight for my husband and paid to upgrade his seat. When he got on the plane, they had a sign on the seat that said it was not available. He had to go to the attendant to ask and they had to get the ok from the pilot so he could sit in the seat he paid for! He then had to put his carry on 9 rows back and someone took his bag. When it was later returned, Frontier wouldn’t even deliver it to his hotel even when he said he would pay for the person to bring it. Unfortunately, this is not the first bad experience with frontier. But I will not ever book a flight again with them!

My wife is traveling with child and almost 90 year old my mother from BWI to LAX on flight #2633. This airline is keep increasing layover time from 1 hr to almost 7 hr. I am worried about my kid and old mother. At this point I can not take flight with other carrier, because it is too late to find deal.

Frontier, can you explain why my husband and I booked our flights together, paid over $600, and even checked in at the same time, yet were assigned seats separately? If tickets are purchased simultaneously, it's obvious we're traveling together. Why are families and friends being separated unless they pay extra? This policy needs to change. Customers shouldn't have to worry about being split up when they book together. I hope this issue gets the attention it deserves—perhaps even through a class action lawsuit.

Too many inconveniences, rude staff, a bunch of hidden fees. I was able to fly out with a carry-on, put under the seat. but flying back they charge me $65. I will never use the service again.

Boarding process and flight crew was unacceptable from MCO to ISP. The crew and process from ISP to MCO was fine proving Frontier can offer a professional courteous service boarding. However the crew and process at MCO was the worst. I paid extra for a board first ticket. When the plane we boarded WITH TREMENDOUS DIFFICULTY was broken and we had to leave and board a second plane it was EVERY PASSENGER FOR THEMSELVES and there was no board first option or any announcement made other than “form one line”. The worst part was customer service called me a liar and said there was no documentation that board first was not offered. Really? Like that crew was ever got to document that they are terrible at their job!

If I could rate this Airline a -10 I would. They have terrible customer service. Their staff is awful. No help. I was scheduled to fly to Fort Lauderdale yesterday (06/21/2026) but my flight was canceled and they told me the earliest flight they had to Fort Lauderdale was 10 pm the next day, just for me to hear them board a flight to Fort Lauderdale at 2:30 pm after they told they didn’t have any flight leaving before 10 pm. When I went to a staff she dismissed me with a smile on her face. “I am trying to board a flight, sir.” With no care as to why I approached her in the first place. I missed a whole day of work because of this. Frontier can keep their $100 voucher because I’ll never fly Frontier again. I would rather drive to the North Pole than fly with Frontier again. That’s how bad my experience was.

0 stars, left us sitting after we landed for an hour with no gate to go to after leaving over an hour late, late at night. They yammer on about their stupid credit card too.

Repeated delays - 5 delays eventually delaying to 10am next morning!!! Horrific service and refusal to accommodate! Bad attitude at counter!! The absolute worst service of all time!!! Do not fly! This kind of airlines must simply go out of business and be taken over by those who provide good service.

The worst of the worst. Flight was supposed to leave at 9:45 pm and I got more than 7 delays, now it’s leaving at 10 am next day. The voucher hotel but not transportation to it. Worst, never again. I will give 0 stars.

Flew 4 times in June because of direct flight routes. Biggest mistake I have ever made. All flights were late more than 2 hours for waiting on the crew. Another time on the co-pilot. Another for Ice and gloves. Waited on the maintenance. Waited on the sanitizing crew to finish. Changed gates. Chaos, trying to board. Excuses, on and on...

I will never ever fly again with Frontier Airlines. Cancelled my flight two days in a row and never get a resolve and never get responsibility from the airline counter service staff, Even they cancelled your flight they don’t care how much your Uber cost, Your Hotel cost, Your another flight ticket cost, they treat you like a slave. Never take any responsibility and accountability.

somehow to respect the customers. Who in the hell trained them? Their mannerism is horrible. They are a bunch of uneducated the young ladies and I’m being nice to call her a young lady. That and security Guard yelled me! At security. 😡 Like I was her child. I was already piased because my flight was cancelled then for them stupid uneducated ladies disrespecting me! I will not traveling on Frontier and will warn all of my family and friends to not ride frontier ever!!! They treat their customer like shit.

Booked a flight from CLE to ATL for a family funeral, I had a flight credit from previous travel that was going to expire so I applied that toward the payment and paid cash for the rest. All is good from CLE to ATL. Return trip from ATL to CLE cancels as I'm driving to the airport with NO customer service to help get me home. I end up booking on another airline at a premium price because it was last minute, now Frontier wants to refund my flight credit instead of giving me cash back?? I fly a fair amount and I have to say it has to be the most unprofessional airline I have come across. Flight attendants stand up front and laugh and talk loud to the point you can't sleep. I gave them a try to see if they would be an economical option but that's what you get bargain basement service, very unfortunate. All they do is quote company policy, company policy not understanding sometimes you need to be flexible and not all policies cover all situations.

Worse airline possible, booked my flight same day, then when I arrive I was unable to open up boarding pass because I did not check in 24 hours before hand..I booked it 6 hours prior.. then they say I forfeited the money by not checking in, so they stole $236, and when I asked the customer service “so you guys just stole my money?” She said yes.

They should have a negative star option because they deserve it from flight attendant to pricing. I will be flying Delta even if it's more. I'd rather give my money to an airline that cares.

I actually liked Frontier Airlines until my last flight on June 9, 2026 STL-LAS. I always book an upgraded exit row seat for leg room because I have a bad knee. Unfortunately, prior to boarding they had changed planes and my seat (row 19) was now in the "standard seat" section. The exit row was now in row 13. The flight attendant was very nice and apologetic regarding the issue and gave me a card to get a refund. When I called customer service they said they did not get information of a plane swap and basically called me a liar. If you ever have that happen I suggest getting something in writing from the crew before leaving the aircraft. I lost the extra money I spent for those seats, and told them they lost a customer.

Worst airline ever! They let you think you're getting a cheap or reasonable fare, then charge you for every little thing. 79.00 for your first checked bag, same for carry on. Charge you 25 to go to an agent to check your bag. Free to check it yourself. Horrible experience! We'll never fly with them again and I'll be sure to share with others!

Had to cancel my flight and did it within their regulations of 24 hours for a refund. Still took the money out of my account and when I spoke with a representative she told me there usually is an option for refund to card or credit for future flights. I was not given an option!!!! And when I started, since I was not told of the options on refund can't I get a refund to my card and she said no. Once it's processed for credit, they can't undo it. Even though I never gave permission to anyone for credit. I was never told of the options. What's worse is they won't even try to fix it. Never booking with them again, and I would never recommend them. Customer service is dead in America anymore.

Horrible.... Hellish Travel Experience!!! This airline should be shut down and should not be allowed to transport people. Horrible customer service!!! I would rate zero or negative stars if that was an option.

I recently travelled business class with Frontier Airlines. I was appalled, that with huge price difference, there were still no complimentary snacks. Also, the flight attendants were not personable at all. They chatted among themselves most of the trip. It seemed more like they were herding cattle than assisting passengers. I could have overlooked that, but they lost my expensive all terrain walker. I gate checked the walker in Orlando and told the gate agent that I needed it during my layover in Denver. It was not at the gate in Denver, and I was told it would be at the gate in Boise. I used a wheelchair in Denver, which prevented me from being able to exercise my legs there.

Frontier Airlines demonstrates a lack of regard for customer satisfaction and attempts to deceive customers by offering unsatisfactory refunds, hoping they will not notice. Therefore, if this airline is a consideration for customers, they should be prepared for subpar customer service, inadequate compensation, and even poor communication. Frontier Airlines falsely advertises compensation for canceled and delayed flights on its website. We were provided with a voucher valid for 90 days, not 5 years, as stated on their advertisement. The customer service team is incompetent and fails to assist customers when flights are canceled or delayed.

They charge for everything. They have horrible customer service. We tried to rebook and they tried charging us $2,500

We were traveling from Chicago to Atlanta on what should have been a two-hour flight, but the trip ended up taking nearly seven hours. The experience was extremely frustrating from start to finish. First, our departure was delayed because a broken seat had to be repaired before we could take off. After that issue was resolved, we waited in line for departure and were then informed that our flight had been rerouted. Shortly afterward, the pilot announced that the aircraft did not have enough fuel for the new route, so we had to return to be refueled, causing yet another significant delay.

I had the worst experience ever, the front desk check in person was rude. When I patiently waited to ask a question regarding my boarding pass she said, "I am not awake yet. Come back later." On the plane they were pushing for sales by walking up and down the aisle asking you to sign up for their credit card. They only had 1 working bathroom for all these people on the plane and they didn't even offer water to anyone. I will never fly this airline again. I would rather pay a higher price for an airline that respected customers. I won't even give this airline 1 star. The experience was that poor.

My experience with Frontier Airlines was extremely frustrating from start to finish. First, Frontier separated my wife and me during seat assignment. While that issue was eventually corrected, the process was unnecessarily stressful. During check-in, the app repeatedly rejected my baggage request, even though I only needed a carry-on bag, my child's car seat, and one checked bag. We spent nearly two hours trying to get everything sorted out, and by the time it was resolved, we had only 58 minutes left before our flight.

Only putting 2 stars because of the hospitality the flight attendants gave, and the pilots genuinely try their best. The rest of the overall experience is awful, aircraft is always jam packed, customer service is never helpful, we had to do a new flight because they kept delaying it but then closed their gate 20 minutes early, and on top of the extra costs to spend another night and the agent didn’t even bother to give decent advice or apologize, the delays are ridiculous, and we sit an extra 2-3 hours just for their convenience and poor planning. Awful airline, please stay away from them. Plus, the turbulence was never an issue, and on this flight was the only one I’ve experienced turbulence on.

I would rather walk to my destination if I have to than take this flight again. The people are so rude, and mean. They were mistreating and yelling at an old lady in a wheelchair and when I spoke up for her they ignored me in the check-in.

I put 1 star because I wasn’t allowed to put 0. Bad experience started from going into security line when my boarding pass didn’t reflect my tsa status. But as soon as I was at the gate it miraculously updated. Second I went in line to try to change our seats since I never had experienced so many people seated separately. I bought tickets together with daughter and got 36 and 16. I got shut down immediately no even given the choice to purchase a seat when I approached the employee. Then we sit in our seats and everyone is asking to switch with their families. One couple switched from 16 to 34. Another whole family chose to get off the plane because the staff was so rude. I found to free seats on 35 b and c but I am told we have different categories and 16 cannot sit move back into 35 to be closer to family! Never in my life heard of such a thing. It was all just economy.

This has been the WORST travel experience I’ve ever had, employees at door D4 on 6/4/26 BWI time 8:52 am had the most unprofessional customer service engagement with several customers. They are inconsistent and it showed the lack of information the male seemed to be the marshal instilling the ‘laws’ along with threats of a passenger not making her flight because she was voicing her frustrations regarding the information spoken of by one employee that her bag was find then told it wasn’t by the male employee. He was rude telling the lady “you need to shut up," when she said “no I won’t and you don’t tell me to shut up.” He then responded, "You’re not going to make the flight," so threatening and provocating; non professional at any rate. Actually minus one.

I wouldn't give any stars if it was an option. They caused me to almost miss my flight. Then charged for three checked bags when I only had two. Won't refund the money for the extra bag that I didn't have. The customer service at the airport wasn't helpful at all they told us they would have to charge us money to help with anything. Frontier is the worst experience flying.

GoWild pass is a total scam and waste of my money! I spent $199 thinking I'd be flying throughout the summer to visit my grandchildren. I ended up spending an additional $195 for roundtrip flights. So, a supervisor said in order to get the $0.01 plus $15 taxes and fees fare as advertised on GoWild, you have to book no more than 24 hours in advance otherwise you have to pay early booking fees. You cannot cancel prior to 7 days in advance, otherwise you are charged cancelation fees. I booked 3 days prior and was charged early booking fees. I look for flights 24 hours prior and the same fees apply. The supervisor said I couldn't cancel GoWild and get a refund because I booked a trip while having the GoWild although, I didn't reap the benefits because I was charged early booking fees. My advice, if you have to fly Frontier, stick to Discount Den! I'm extremely disappointed. Displeased. Dissatisfied. All the ✔️ boxes for DON’T DO IT!

Absolutely terrible service. They Cancelled flight at last moment and charged us the cancellation fees even. They didn’t give us an alternative flight and didn’t refund for cancellation. Horrible horribly experience. Highly discourage to use Frontier.

We never imagined that my family's vacation would begin with being removed from a Frontier Airlines flight because my husband has a disability. My husband relies on an FAA-approved portable oxygen concentrator to travel safely. Rather than treating him with dignity and working to accommodate his medical needs, they refused to allow his FAA concentrator on board and refused to accept his doctor's documentation. Frontier staff handled the situation in a way that left us feeling singled out, embarrassed, and discriminated against.

Absolutely the worst flying experience I’ve had in my life. Zero willingness to help resolve issues. Horrible policies. Rude employees. Horrible company altogether.

May 16 2026 I take rideshare to fly Detroit. I forgot my phone in the rideshare my boarding pass is on my phone. I went to customer service. I gave them my name to print out my boarding pass. They found my name, but to print my boarding they asking me $50 for each person. I don’t have a choice. I have to go for my daughter wedding. I pay $100 for 2% to print out my boarding pass. I was upset. I told them I forgot my phone rideshare for round-trip. I have to pay $100 game. This is not a good customer service. I never never flight again from there.

I was in Austin Texas on my way back to Atlanta, I arrived an hour before time and wasn't able to check my bag, missed my flight, so I'm in Las Vegas for 24 hours waiting on a flight to Atlanta

Then I was charged an additional $75 to talk to a station agent and having them print our 3 tickets for us because no kiosk for them at the airport. So I guess do online check-in to avoid retarded fees because they probably hope to fire staff to save a buck.

We were delayed due to a maintenance issue…. For our flight to punta Cana. Then it was canceled 4 hours after…. First time with Frontier and never again….

If I could give no stars I would. Hire people. Don't make people wait on the plane because you have no one to open the door! You guys suck.

I buyed a ticket direct flight from FLL to NC without any stop. When I arrived to do my check-in said my flight was change with the outs and need to flying to Atlanta. We are here now in Atlanta 05/22/26 and they said the flight is delayed until 1am. Horrible. I paid for the tickets. Direct flights and this people change because I don’t know. I called the customer services and don’t result anything. Never I take flight with Frontier.

My trip was in less than seven days and the online system changed the parameters of my ticket search which I did not realize until after I made my purchase! They are clearly in the business of bait and switch and take advantage of paying customers! I do not want to ever fly with Frontier and expect for them to do the right thing by refunding my funds to my original form of payment, my credit card and stop hiding behind your legalese! Shame on you!!! This is hands down the worst airline I have ever worked with!!

Sat in airport for 8 hours waiting on our flight just to be canceled two or three times rescheduled all the way into the next day.

They are robbing you blind. You have to buy the seats after buying the tickets. That make no sense when you pay for the trip already and they charge you 100$ extra for carry on bags after at the flight because the app doesn’t work. Problem with boarding passes. It was a terrible trip after ending up 500$ for 200$ ticket. They do it on purpose to scam people with ticket prices.

They literally told me my family cannot sit together unless we pay for it. Also they charge for check in. So make sure you do check-in on your phone. The worst of the worst airline ever!!!!

Worst airline of all of domestic airlines. From hidden fees (I wouldn't be surprised if they start charging you for the air you breathe while on their airline. They act like they're budget, but by the time you end up paying for everything you need, they are no cheaper than a "non budget" friendly airline. They also make trying to book a flight extremely difficult unless your a computer genius. They snuck in an extra checked baggage charge even though the 2 that we are taking were already paid for ($225 for 2 stinking suitcases BOTH under 40 pounds), they don't provide a way to PRINT your boarding pass and I guess they expect you to fly on the outside of the plane to get their "low price". Unfortunately I learned my lesson the hard way. First and LAST time I'll ever use this airline again.

I had a death in my family and had to cancel a flight to attend the funeral. It’s been 2 months since, and I’m still going back and forth with the airline while they’re requesting ridiculous information. I tried providing the death certificate and funeral home information and that wasn’t nearly enough for them. When I called customer service the woman sounded monotone and uninterested when offering me condolences. She also called me by the wrong name multiple times during the call after me saying and spelling my name for her multiple times.

I rarely leave negative reviews, but our experience with Frontier Airlines on May 6th was beyond frustrating and disappointing. We originally booked a direct flight from Newark to Chicago. Just one day before departure, Frontier completely changed our itinerary and added a stop in Atlanta with only a 40-minute layover. This unexpectedly changed our entire schedule and caused major issues with reservations we had already made in Chicago. The worst part happened in Atlanta. After landing, we specifically asked both the help desk staff and gate agents where we needed to go for our connecting flight. Anyone familiar with ATL airport knows how massive it is, with terminals T, A, B, C, D, E, and F connected by trains and long walking distances. We were told to go from Terminal T to Gate E, which took a significant amount of time and required rushing through the airport.

I was disappointed with my recent experience with Frontier Airlines. I canceled a trip well in advance due to serious safety concerns during a period of escalating international conflict. While I understand the flight itself was not canceled, I hoped the airline would show some flexibility or goodwill given the circumstances. Instead, I was only issued a travel credit that is difficult to use efficiently because Frontier’s bundle pricing makes rebooking with the credit significantly more expensive than purchasing a new bundled fare outright. I requested assistance or an alternative voucher option but was not offered any flexibility. I understand policies exist, but better customer service and more reasonable solutions in situations like this would go a long way toward customer trust and loyalty.

Stay away. They are at the frontier of no customer service, it’s a joke. I gave them one star to write this review. In a small circle of friends, I’m not the only one dealing with them today, not even in the same state. There’s too much to say, I beg you stay away.

HORRIBLE HORRIBLE!!!! I booked the flight a week before. The day of I checked my bag in for to and from where I was going which was $150 on the way to ATL my seat was soooo uncomfortable but I didn’t complain because for one it was a middle seat and I didn’t pay extra for the seat. It was the seat that came with the ticket once you purchase your ticket. But when boarding the lady that was board the planes was so rude with a bad attitude. Now on the flight back when I checked my bag in on the app it tried to make me check my bag in again and pay $75 so I called and they fixed it after being on the phone for 35 mins! So once I board the plane there was a dog that barked the whole time from 6:00am to 8:30am. Terrible and so inconsiderate.

Anyone considering using Frontier as their airline should understand that the company's "customer service" is not a service; it is a dead end loop. Air travel and booking can be complicated by a number of things including the online booking process. Frontier would not apply a flight voucher from a recent cancellation to a new trip when the voucher wasn't entered at the booking time. A simple mistake that I attempted to correct immediately with customer service, but was given no consideration and told that no one at Frontier can make amendments to their booking system, resulting in additional cost to me.

I will never book with Frontier again! Booked flights round-trip from San Francisco to Orlando nonstop, paid for premium seats. Three weeks after I booked, we got a notice that they were adding a stop at LAX on our return trip, which included a 55-minute layover. We almost canceled at that point due to the fact that we are traveling with an autistic child and nonstop is the best option so you don’t have as many layovers and disruptions. But we decided to just stay with them. Then, three weeks after that we get another notice that now they are adding a stop in Phoenix on our way to Orlando with a 3 1/2 hour layover. In addition to that, they again changed our return flight that included a layover at LAX to a 3 1/2 hour layover instead of a 55-minute layover.

I understand that when you book a cheap flight, you shouldn’t expect luxury — that’s fair. But there’s a difference between basic service and feeling constantly nickel-and-dimed. This was my first time flying with them, and I wasn’t familiar with the check-in process, so I ended up paying an extra $25. Fine, lesson learned. But then after boarding, there was no space left for my personal item, and I was told I’d have to check it in and pay AGAIN. Seriously? What’s next — charging to use the toilet?

Worst airline company I’ve ever flown with. Spend the extra couple hundred to fly with someone else. Your bags will get lost and you’ll wait hours. You’ll sit and wait for your plane to depart and wait an average of an hour. You're better off using a piece of drywall to get answers from employees. Things are taking longer than expected. Have to talk to higher end airport management to get answers.

I had 5 flights and All of them had a delay. Waited for a person for almost on hour. One flight got cancelled and all they did was offer a $15 voucher. Never again!

Don’t ever book with this airline. I promise you’ll regret. It is the worse airline ever.

Had flight time changed from 3 to 5:30, changed from D25 to E9. Once already at the first gate had to go to other side of airport. And now waiting in line 30 minutes waiting to board due to maintenance. I will never fly Frontier again. This company should be closed.

This was our first time flying with them! This was the worst experience ever! They charged us $200 for a small carry on! One bag fit in the overhead storage and the other under the seat. We will never fly with them again. Everyone was complaining about how they they were treated. I see why they are at the bottom of the chain. Such a ripoff! On top of that, the Denver location was nasty in A56!

I initially booked with Southwest, received pending flight email never seen before - called 800 #. Somehow they ended up booking me with Frontier without warning - I tried canceling the booking in total because clearly it was a reliable booking. They refuse to refund me, charged me $99.00 for cancelation. Now I have flight credit of balance. Never wanted to fly with them to begin with.

I was flying back home, and in the process of delays and trying to contact my job, I missed the flight. I got help from Linda H. Who was working the rebook counter. The first time I dealt with her, my flip flop sandals broke and she helped me repair them quickly. The second time she assisted me, was after I missed my flight, she was able to rebook me for a reasonable price and help calm me down. I hope this gets back to her, she helped me so much. She was a true blessing.

My family and I just returned from a trip flying from Fort Lauderdale into Houston on Frontier Airlines. This has to be one of, of not the worst, flying experiences we've had. As with all companies, there are a few employees that likely do not get the thanks and kudos they deserve, but far more often there are those who don't care about their jobs and that shows itself in the experience they provide. Leaving Fort Lauderdale, my nieces' stroller was misplaced, causing us to be stuck with a 2 and 4 year old at the airport for an extra hour and a half. Returning to Fort Lauderdale, my minor son was originally seated by himself, but I asked for us all to be seated together and that request was kindly granted. Also, my niece left her bag at TSA and some lovely gate agents helped us get it back.

My husband and I flew from New Orleans to Cleveland with layover in Dallas on the way up there and layover in Atlanta on way back. So that is 4 flights which were all delayed. The original price of tickets were very affordable but they get you with extra costs. Usually when you buy tickets together you are basically seated together, well not on Frontier, extra charges to change seats to be able to sit together. Got on plane in New Orleans with my carry on , no problem, get to Dallas, they insisted to charge me another $99. I didn't understand why one Frontier my bag was good and the next Frontier they hassled me to pay. Needless to say I will NEVER fly with them again. With all this extra charges, we could have paid a direct flight with someone else. The only reason we give 2 stars is because we eventually got to our destination.

I recently had my flight cancelled by Frontier Airlines, resulting in me having to purchase a flight through United Airlines. My total out-of-pocket expenses exceeded $650.00 dollars and some major inconvenience apart from the loss of money. Below is Frontier's response after I filed a complaint with DOT: Upon reviewing your booking, we see that you cancelled your flight from DEN – SFO since no alternative flight was available. As a result, a refund of $47.91 was issued to your American Express card ending in 2005 on April 20, 2026.

My experience with Frontier Airlines has been beyond frustrating. Their booking system is completely broken, especially when flights are tied to Volaris. I booked a flight expecting a smooth process, but instead ran into nonstop issues trying to manage my reservation. When I reached out to Frontier for help, they told me I had to contact Volaris because they “operate the flight.” So I went to Volaris—and they immediately sent me back to Frontier because the booking was made through them. It turns into an endless loop where both companies push responsibility onto each other, and no one actually helps you.

Am writing to formally express my deep dissatisfaction with the unprofessional conduct displayed by your staff at the Atlanta, GA airport around 8:00 AM today. This incident involved my mother, and I was present the entire time. One of your employees interacted with her in a very unfriendly manner, maintaining a dismissive attitude and an unwelcoming demeanor throughout the encounter. What was even more concerning was the behavior of the supervisor on duty, Bree. Instead of addressing the situation with professionalism, she was seen laughing and giggling at comments made by another employee about my mother. This behavior was not only disrespectful but completely unacceptable in a customer service environment.

I will NEVER use Frontier Airlines again. My 16 year old and his dad have been sick in airports since 4 am this morning for a 6 am flight. 2 canceled flights later, the best they can do is move them to a 10 pm flight to another airport to sit and wait to catch another one at 6 am tomorrow to the airport they were originally supposed to land at 6 am this morning. No hotel, no compensation, nothing. They are garbage.

Don’t even look at the schedule time for the flights. Factor in multiple delays.

Frontier Airlines destroyed my luggage on my return to Detroit from Phoenix in March. I did everything they asked, jumped through the hoops and all they did was offer me an inferior bag. They told me to take or leave it. Here are their words, their customer service.. " Unfortunately, we are not authorized to offer reimbursement, cash settlements, or brand‑specific replacements, even when the original item was of a higher value or premium brand."

I had to cancel our flight the day before our trip because, both my son and I got the flu. I was told that I would have to pay a cancelation fee which is understandable. The balance was supposed to be refunded to my credit card of $507. Instead of doing the right thing and refunding my credit card, they gave me a airline credit. Total BS, I only fly about once every 8 years or so. So they basically screwed me out of $507.00. I have never flown with Frontier and I never will.

I have given Frontier several chances over the years, and I want to be honest: my experiences have been consistently disappointing. The biggest issue has been customer service. On multiple occasions, staff have come across as rude, dismissive, invasive, and disrespectful. Instead of helping customers, it often felt like people were being brushed off, spoken to harshly, or treated as if they were a problem. I have also witnessed staff talking about customers in front of other customers in an obnoxious and unprofessional way. That kind of treatment is unacceptable. The second major issue has been reliability. Over the years, I have dealt with repeated delays, cancellations, and even disruptions lasting a full day or more, without any accommodations made to the customer.

Poor customers. Not looking out for the customer's best interest. I was not happy that I couldn't get the help I needed. Two of your staff steered me wrong, and I had to sit in the airport for 8 hrs. Not acceptable. I will not recommend Frontier to anyone. All they announced was the door was closing. I was supposed to be on flight 2393. Didn't announce it was the Denver flight.

The seat on Frontier are extremely uncomfortable, I could not stop moving, because I couldn’t get comfortable. Luckily it was just an 2 hour flight, but I couldn’t imagine a longer trip. Lastly, they were on delay for my flight, but told us to stay seat till people with layovers were occurring, but our flight got in two hours later then expected and told us to stay seated till just about majority of the plane got to get off because they were layovers. But respectfully, no other airline does that when a flight is delayed from experience from other airlines.