Frontier Airlines Reviews

Wish there was a zero-star option. I flew with a personal-item sized bag that I have used repeatedly with no issues. On 12/30/2025 I was flying from Las Vegas to Dallas with this bag. EVERY passenger who did not pay for a carryon bag and only had a personal item was forced to wait in a long line to put their bag into the bag checker. All the while, someone would intermittently announce that the door was going to be closed for the flight we were all boarding. Everyone was stressed; people were trying to rearrange things in their bags.

Terrible customer service. Hidden charges they don’t tell you anything about. The kiosks were not working.. and they had the nerve to charge after getting help!!! The charge for a pet is ridiculous!! They were not clear on the price each way.. so confusing. They quoted one thing but charged another amount!!

1 because 0 is not an Option. Worst customer I’ve ever dealt with, terrible, uncomfortable, tight seats and just delay after delay and after the delay we sat in the runway to taxi for over an hour for a gate to open up.

The most obtuse and incompetent people I've ever dealt with, they are also scammers. Intentionally make sure their app doesn't work so they can charge you an agency fee. They don't really care. They are late, filthy seats, and the plane smells really bad. It's like you are traveling on a Central American Bus. Pay extra and save yourselves a major headache. Low fares doesn't have to translate to incompetent people.

I have flown Frontier for years without incident... until now. Flight 1 (Cleveland to Tampa) was cancelled w/no options within 24 hours. Flight 2 (24 hours later) caused me to miss my connecting flight BECAUSE THEY COULDN'T GET THE PLANE DOOR OPEN AND WE WERE STUCK ON THE PLANE FOR ALMOST 30 MINUTES.

On Dec. 2nd, 2025 we booked 8 flights for a trip in March, 10 days after booking our flights we were notified our departure time for our trip home was changed from 11:00 am to 3:40 pm. Arrival time home went from 1:15 pm to 5:55 pm. We purposely waited until Dec. 2nd to book our flights for cheaper rates. We specifically chose the flight leaving at 11:00 am with Frontier because of the departure time and arrival time home. The 1:15 pm arrival home gave us a 4 hour "cushion" for last minute flight delays, etc..

I recently flew Frontier Airlines flight F93537 from BOS to MCO, and the experience was deeply disappointing. It appears that a culture of rudeness runs deep within this airline. Every interaction was unpleasant, from the check-in agent, Osma* to the wheelchair assistance staff, and finally the gate agent at E6 (** guy who intentionally covered his badge to avoid identification).

Save yourself the headache and spend the extra money to fly any other airline! Was due to fly out of Cleveland Ohio at 5:30am to Boston Massachusetts, flight was canceled last minute due to not enough crew members! I'm sorry but shouldn't there be backup crew members available for no call no shows, which is the excuse we were given. All future flights to Boston had over 12 hour layovers!!! Ended up having to rent a car and drive 14 hours from Ohio back home to Maine. Lost money on my bus ticket from Boston to Maine due to this nightmare. I will never fly Frontier again! Do better Frontier, your passengers depend on your reliability. If I wouldn't get fired for not showing up for work tomorrow I wouldn't be as stressed as I am! Frontier should have to reimburse me for the rental car!!!

At TPA airport only 1 out of 6 self service kiosks was working when I went to print my boarding pass. So instead I went to the check-in counter. One of the employees said it would cost $25 to print (ridiculous), so I’d be better off downloading the app and using the digital option at no cost. She offered to do it for me on ‬my phone which I allowed her to. She quickly bypassed all the prompts and at the end it showed “No Carry-On” which I did in fact have one. I pointed this out to her and she replied “no sweetie that’s a personal item.”

Frontier has a blaring flaw that makes the airline a horrible experience. Every step of the process is understaffed with no sense of urgency. People are 8rs and done mentally. The process has flaws throughout. I as a process improvement leader saw obvious signs that no one cares about the customer experience. Delays are simply no one is set to get the process moving on time. The pilot said “sorry for the delay but you know we on Frontier time”. WOW….clean up the timing and the pure discomfort might be tolerable. But no future flights with them. Oh, they were late and decided to intentionally leave the luggage behind because they didn’t want to wait for it to be transferred over from connecting flight, so I’m back today to pick up my luggage. One person working the claims counter and carousel so waiting again.

Frontier Airlines may seem like they have low airfare compared to other airlines. I am someone who flies often, and today I flew home on frontier. It was the worst experience I’ve had with any airline. First of all, they charged me $168 to check two light weight bags. One was a carry on. Agent encouraged me to just check it because the carry-on price is the same as checked baggage, which is at least $70 per bag! Then I’m board the plane the seats do not recline and there were no complimentary beverages or snacks.

This was the worst flying experience I’ve ever had, and my family had made it a rule to never fly Frontier ever again. Our first 10:35 pm flight was delayed by over 3 hours before finally being cancelled at 1 in the morning. They never gave us a hotel voucher (said it would arrive to my email in 45 minutes but never came) and rebooked us only within Frontier flights to a flight the next night also at 10:35, which they cancelled with no warning or explanation at 10:30 that night. The website to talk to an agent or refund our flight was magically not working. By the time we calculated the cost of the hotel stays, Ubers, extra meals, missed time at home, and the flight on a different airline we finally had to book so we could get home, we could have just flown first class on a different airline. Never fly Frontier ever.

This airlines needs to be shut down. Currently, I am stranded in Florida with my 7-year-old daughter without any accommodations from Frontier Airlines. In fact, the staff, including the Fort Lauderdale supervisors, thought this was a joking matter, look me in the face and told me it was nothing they can do about it! If this was another airline, they would have provided accommodations to make sure we get home and at least hotel and meal voucher. For the time being, I keep calling customer service! Waste of time, I will file a police report, get an attorney involved, the local news DOT, BBB. This is day two, I am stuck in Florida trying to get Back to Pennsylvania!

Frontier Airlines left me stranded in Atlanta while I was trying to return home to Boston. I called customer service to rebook and reached an offshore representative who told me I would need to wait 24 hours. Before offering any assistance, the agent hung up on me. No refund was provided. No alternative flight was arranged. Being abandoned mid-trip with no support or accountability is unacceptable.

I'm sitting here watching as my flight was delayed for its second time. Originally I was to depart for Florida at 5:40 pm. Delayed due to another flight being late till 8:47 pm. Now bumped back to 10:11 pm. The counter just announced that if we (the passengers) don't move our asses. As soon as it gets here we'll be left behind?! So we can get delayed for hours and it's on us to hustle.

I wish there was an option to give 0 stars. This airline has continually been the worst experience I’ve had with any airline company. Yes, Allegiant and Spirit are better than Frontier. This company does not care or prioritize their customers, regardless of if you pay them for “extras” meaning seats, bags, boarding, etc. They will make your stuff your personal item into a bin that is much smaller than the space you have underneath your seat. If you can’t get it in there, they will charge you 100$ at the gate. This isn’t my problem though. My problem is when I don’t receive the seat I paid for, and Frontier offers no resolve or compensation other than “we’re deeply sorry.” DON’T USE THIS AIRLINE! Pay a little bit more and use a company that values their customers. Frontier has ruined the flying experience for me.

Dec 22nd. I’m an Active Duty service member and wanted to fly in to see my family. I had booked online with American Forces Travel but didn’t see any military benefits—you had to pay for any baggage other than personal. So I paid for a checked bag and personal bag. I arrived at ATL Airport on a busy and hectic day for Frontier. Our line was wrapped around the kiosk a few times and staff was very rude; almost laughable. When it was my turn to get my ticket, I presented my military ID and that was that; I bought one checked baggage and one carry on through American Forces Travel. However, it was only AFTER that I found out that Frontier offered military benefits like free baggage. I called Frontier and they told me to submit a claim, then their representative, Vishal, told me I could not receive any reimbursement after boarding.

The worst airline I have ever encountered. 3 delayed notifications and a cancellation on Christmas day. Missed the birth of my grandson. I had 3 delays and a cancellation at McArthur airport. The agent found me a flight out of JFK so I took a $150 taxi to JFK only to learn she booked me on an overbooked flight. Then they gave me a Jet Blue ticket with 1 layover in Boston, well that didn’t work either because the connecting flight would be gone by the time I arrived to Boston, and entire nightmare. So I was in the airport from 4:30am until 8:30 pm. DO NOT FLY WITH THEM, CUSTOMER SERVICE IS A NIGHTMARE! The STAFF ARE Unprofessional and lack compassion. Let band together and put this airline out of business

Flight delayed, then canceled — and the experience only got worse. This is not the first time I’ve had issues with Frontier, but this experience was by far the worst. After a long delay, my flight was ultimately canceled. When I went to the counter for help, the customer service was shockingly rude. The agent at LGA was dismissive and unprofessional, offering no real assistance.

I was sitting at my assigned terminal. I got a text earlier that my flight was delayed, the display board said that the flight was delayed but the help desk says that the flight had left. The app was showing delayed as well. How can a flight fly out under my nose without being notified??? Then they were too eager to rebook the flight at a higher price. Worst experience and inept officials. A bunch of jokesters and scammers operating a flight company.

I would give it zero stars if I could. I booked a flight to Denver a year ago, 12/23/24 and had to cancel because of back problems. I couldn't get my money back, any of it, it was 480 something. A year later today, 12/24/25 I was charged $59.99 for a membership. I called them to dispute it, telling them I didn't want the membership. They refused to give me my money back. Don't use Frontier Airlines, they are worthless. Highway robbery should be their slogan.

The flight was original scheduled to depart at 2:14 pm, and I even paid for a seat upgrade…. Upon arrival … after boarding the flight we waited on the tarmac for 2 /hours. Only for us to be told that we will be heading back to the gate. Now I’ve had this happen to me before and if my day ended there it wouldn’t have been a problem. At this time it was around 4:30pm. We deplaned after getting multiple alarming excuses, in the climate we’ve been in with airplane issues hearing that the flaps were left open and yet we were set to take off is concerning.

You can be their elite diamond status and it doesn’t matter to them. They’ll cancel your flights and not send any notification. And when you could have rebooked it immediately if there was a card issue, they wait until you check in to find out it was cancelled and then REFUSE to honor the price you booked at. Zero customer service. Small space. Gate agents are rude, I’ve watched them act like children lashing out on flyers. I flew with them all year because they’re cheap but when I say cheap is not worth the lack of everything else you’ll experience AND status with them gets you absolutely nowhere. They promise you all of these things with status and you’ll never experience those benefits.

So it was the cheapest flight to book. But there was so many hidden fees what they don't list. Including seat fees and if you have a layover you'll be charged a seat fee for both connecting flights. And they way $70 for a carry on bag what a joke. My first flight was delayed. What made me miss my connecting flight what turned my 4 hour flight to a 13 hour flight absolutely ridiculous with no hotel voucher when I had been awake for 26 hours by the time my flight landed in my destination. Never will I book with Frontier Airlines.

I'm a 69-year-old senior citizen. For the first time flying Frontier Airlines to come back, I was only having very very small carry-on with my medication & CPAP machine for my breathing, the gate agent was very unprofessional, rude Filipino lady, who told me, "Either you will pay us $99.00 for your carry-on or we do not let you board the Airplane."

Airline is ridiculous. They lure you in with lower prices and then after booking (and not long before it's time to fly), surprise! Extra baggage fees. Normal airlines include it in the price so that's the assumption when booking. Paid an extra 150 for baggage, round trip. Then boarding passes. Surprise! You also pay 25 Dollars for a boarding pass. Another 50 Dollars in fees, round trip. Also, most airlines allow 50 pounds before additional fees apply. Frontier is 40 pounds. So good luck on that.

I was due to fly 2 days before Christmas to see my daughter and spend Christmas with her as I haven't done in over 20 years. When I got to the airport everything was fine we boarded at the correct time we even made it to the runway at that time the captain made an announcement that there was mechanical issues and we had to turn around. Yes I agree that was the best decision to make because that would have been dangerous to fly and put everybody's life at risk. Now we were told all passengers were told to hang out they should have another flight ready for them by 10:00 p.m., well 10:00 p.m. Came and then they were told that the flight was completely canceled to go to customer service or to go home and call the airlines to reschedule your flight.

They always have delayed flights, cancelled flights, and mechanical issues! They never want to accommodate hotel stays, rental cars, or food when flights are delayed and cancelled and usually can’t book you the same day or next day flight! This airline is incompetent and fraudulent! Don’t fly with them. Pay the extra $200. It will be cheaper in the long run.

I really wish I had looked at these reviews before booking my tickets from DFW to LGA— I was excited to find a cheaper flight, but it was NOT worth it. They charge exorbitant fees for both carry-ons and checked bags, so it ends up being the same price as a nice airline. I arrived at the airport really early so I could eat dinner and look around, but apparently Frontier won’t let you check in til 2 hours before your flights (not stated anywhere online when I booked or on my boarding pass). By the time I waited, checked in, and got through security, I barely had time to grab fast food before boarding. Then, after the flight, I waited over an hour to claim my luggage. DO NOT DO IT. Spending a little more is absolutely worth it for a different airline!

Always looking to make an extra dime. It’s ridiculous. If I could leave 0 stars I absolutely would. We booked out flight MONTHS ago and all of a sudden they “rAn oUt oF rOoM” on the plane. Here’s an idea.. STOP SELLING MORE TICKETS THEN SEATS. They recycled our seats for people who bought a ticket more recently hoping whoever bought earlier, forgets. AND moved our flight to a PM instead of an AM. Y’all’s seats feel like sitting on a cinderblock and after you get off the plane, go ahead and schedule a chiropractor appointment cause you’re gonna need it. If you’re going to screw people over and make them pay more and more….the LEAST you can do is when when FINALLY get on a plane..let the seats be comfortable. No wonder Frontier has such a low rate, speaks for itself.

Booked a flight last night and received an invoice/itinerary. Went to search it this morning and it wasn't there. Called Frontier and they said it didn't process. When I explained I have a copy of the invoice and they sent NO message about canceling my ticket their response was that I just have to rebook. Less than 12 hours later and the price is up over $100. When I brought it to their attention that this was their failure not mine, they told me to pay more or kick rocks. I will be pushing hard for every one I know to NEVER use Frontier.

If you are thinking of flying Frontier, Don't ever do it! I know the prices are tempting but it's a total scam. I was flying out of Vegas yesterday with my family and friends. We got to the airport an hour and a half early....The lines were terrible at Frontier, and their app was down as well....Severely understaffed!!! By the time we got up to the machine to get our bag tags, a message popped up reading, "See an attendant." By the time we got up to the attendant we were told that we were 49 minutes from flight time but that was not sufficient. We needed to have our bags checked an hour before flight time. They offered us no help. We went to a re-booking desk.... They had a flight the next day, but it would not accommodate all 6 of our friends and family. I ended up paying 2500.00 to get a later flight.

Frontier Airlines – Seeking Assistance for Theft From Checked Bag. I’m hoping someone from Frontier Airlines can help me. On December 8, I flew LAX → DFW and checked a bag containing a factory-sealed bottle of custom tequila I brought back from Mexico. When I got home, the bottle’s tamper-proof seal had been cut open, and about 75% of the contents were gone. This was not leakage or damage — the seal was deliberately cut.

Minus 5 if it was possible. On Friday, 12/5/2025, I was scheduled to fly from Miami International back to Austin on Frontier flight #F94123, confirmation number: **. I went to Miami to support a close friend whose husband passed unexpectedly at the age of 57. I arrived on Tuesday on an American flight, with no issues. It was a tough time, and I was anxious to get home. The return frontier flight was scheduled to leave at 7:30 AM Miami time on Friday 12/5.

Flight attendants are rude and not helpful at all. Flight was delayed twice and have been waiting on the plane for 2 hours due to “difficulties”. Can’t even get served water while waiting till we’re in the air. Have to pay 500$ to check 2 bags which is ridiculous.

I’ve been burned and treated like crap for the last time by Frontier. I’ve said it many times before but this is the last time I will fly on this shithole of an airline. Nothing like getting a text after sitting there for 4 hours saying our flight was delayed again(to a time that was before the current time) after they just announced on the speaker that it was “delayed” until the next day! Now we’re a party of 11 people scrambling for somewhere to sleep and rides to anywhere, and not one penny given back from frontier. Scum. If I could leave a zero star, I would.

Boarded a 6 am flight in St Louis only to go back to the gate because the a/c didn't work. They said they fixed it, we got back on, then had to get off because it wasn't fixed. They said they fixed it again, we got back on, then had to get off again at 12:15. Now they want to fly us to Cleveland for the night, get us a hotel, then fly us out at 6 am. Nope. Never again.

I have never left a review for any business. I am writing this one because I want to save others from going through the same experience with Frontier Airlines. When I arrived at the bag check kiosk, my reservation number was not accepted. I waited in line to speak to a staff member. Of course, there was only one person working. She was visibly flustered, as anyone would be in the all-too-familiar corporate scenario of staffing the fewest possible number of people for the greatest possible number of tasks.

DO NOT PURCHASE THE GO WILD PASS, TOTAL RIP OFF. Impossible to use, still costs money on top of the pass. Such a waste of money. Fly ANY other airline. There are never any decent flight times available. I was trying to use it for a weekend, the only flight available got me there at midnight and the return at 7 AM the next morning. What am I supposed to do with that? There is no refund available. A complete waste of money for a substandard airline anyway.

Price is really not cheap considering you have to pay for luggage and most carry on. When you do the Math it can cost more and NEVER on time. Every time I purchase a ticket with Frontier it is ALWAYS late. I can understand a half hour but it's always 2 hours or more. Having people missing wedding, funerals and etc. I HATE Frontier.

This is the worst airline I've ever flown with. First and last time. They charged us almost $400 for three suitcases on the first trip, and even worse, $600 on the second for carry-on and large checked bags. We asked why they were charging us for carry-on when they hadn't the first time, and they said it was because of the type of package we had purchased. They gave us a lecture to avoid giving us a refund, and that was that. Secondly, the return flight was delayed by two hours. Honestly, the service is terrible. I don't recommend it. As the saying goes, if you look for something cheap, you'll find cheap people.

I am writing to file a formal complaint regarding an unacceptable interaction I experienced on your customer service line on December 3, 2025 at 8:21pm. The representative I spoke with was extremely rude and unprofessional. During our conversation, they displayed a dismissive attitude, failed to provide assistance, and ultimately hung up on me without resolving my concern. This behavior is not reflective of the level of service I expect from Frontier, and it left me feeling frustrated and disrespected. I kindly request that this incident be reviewed and addressed appropriately. I also ask that you ensure your staff receive the necessary training to prevent similar situations from occurring in the future.

Randomly cancelled my sold out flight with no explanation and provided minimal assistance with rebooking. I missed a crucial medical appt and am now in the ER because I could not get a follow up in time. Their gate agents are yelling at people in the terminal to move over and not to board, etc. Fly if you'd like to feel like a zoo animal for two hours then have no assurance you will make it home.

My experience flying with Frontier today has me thinking that I don't ever want to fly, again. The worst thing is that the seats are miserably uncomfortable. I was practically in tears by the end of my flight from San Francisco to Richmond, VA with a change in Denver. The 2nd flight was delayed about 2 1/2 hours. They broke off a luggage identifier on one of my suitcases. They didn't always get wheelchair help as requested to and from the gates. They nickel and dime you to death, and the stewardess couldn't even remember to put ice in the water, even though she asked if I wanted it.

If I walk from Austin to Atlanta it was faster. You guys make millions of dollars from the people but you don't show any respect to people. You lined up more than 100 people in the cold weather and leave the people outside for hours. Then when you arrived to Atlanta you keep the people more than 90 min in the plane. I lost my other flight. Many people had heart problem, many people had anxiety, but you guys just get money with worse service. You need to understand here is United State Of America. You can not see this qualify even in 3rd world countries.

If I could rate this experience a negative 10 I definitely would! Everything bad that could happen definitely happened. Delayed flights, rude ticketing employees, terrible customer service all around.

Flight 4547, November 26, 2025 — Atlanta → Los Angeles. I fly a lot, but this was my first time choosing this airline — and it will definitely be the last. Yesterday, on my second long flight of the day, I was seated by the window next to the emergency exit. I was extremely tired, and my phone battery had died. Because the aircraft didn’t even have a USB port, I politely asked a flight attendant if there was any way to charge my phone. I was refused — which I could understand — but what happened next was absolutely unacceptable.

I keep trying to give Frontier a chance. Truly. I have flown with them multiple times and every single experience has felt like stepping into an experiment where the theme is frustration. Flight cancellations without warning. Flights delayed overnight with no gate, no information, no apologies. Customer service that feels like a maze built out of hold music and broken chat windows. Hours spent trying to get a real answer, only to get a voucher for fifty to seventy five dollars that can only be used on future Frontier flights. That is like getting a coupon to return to the same restaurant that gave you food poisoning.

Our son was traveling from Portland to Denver the day before Thanksgiving. He checked in for his flight 6 hours in advance and got his boarding pass. He got to the gate, and the flight had departed 11 minutes early. Frontier arranged for him to take a later flight at no charge, but instead of a 3.5-hour non-stop flight, his flight will be 11 hours with a stop. He will arrive at 4 AM on Thanksgiving Day instead of at 7:30 PM the evening before. We will never fly Frontier again.

So. I believe that I was scammed by Frontier. I was at the airport 2.5 hours early. Received my ticket. I got to the gate with 45 mins to spare and was told that I had missed the flight. Upon trying to get on the next flight I was told that I would have to pay for that flight again. I was also charged $104 for my carry on. I simply gave up. I just won't fly with them again.

The Customer Service Agents at Hollywood Fort Lauderdale airport are the worst ever practically one ** male with black hair. He's rude and treated me very poorly. I felt as if he doesn't like ** People. The ** family in line in front of me was treated with far more respect than I was.

Flown Frontier twice. First time, an 8 hour delay on the return flight from Houston. Second time, a complete flight cancellation 30 minutes before boarding at 5 am. No way, no how would I ever book this airline again. Pay the higher fares for other airlines, or drive. Their 100$ voucher doesn’t begin to cover the 1,000$ extra flights I had to pay. This airline is a complete joke and should not be in business.

I tried to cancel a ticket within 24 hours and 7 days away, but Frontier system use US Mountain time. I am at Pacific time. Your staff told me based on Mountain time it is over. But Pacific time still have one hour left. It is not right and also they use Philippines person to answered the phone who are not easy to understand and not professional.

Flew from Tampa to charlotte. Got the charlotte and no bag. Filled out a claim. And now they are giving me a run around is been 4 days already and still nothing. Customer service is not located in the USA. They are reading off a script. The new lady I talked to said I just have to wait. They give me numbers to call but nobody answers or calls back. Avoid at all cost.

This airline turned what should’ve been a simple Denver-to-San Diego getaway into a full-scale disaster. Frontier failed us at every step with a level of indifference so astounding it borders on contempt. We arrived at our gate before the boarding cutoff. The agent — rude, dismissive, and openly unprofessional — refused to acknowledge the time, refused to call a supervisor, refused to give her name, and then literally hid behind her monitor before vanishing. When we finally located a supervisor, he made it clear he felt no obligation to help us at all. Only after pressing did he begrudgingly book us for a flight the next morning — forcing us to miss our car rental and be charged the full amount despite never using it.

I was researching flight prices on Kayak. I found a flight that looked good with Frontier. Then I went to the Frontier Airlines website to double-check the flight prices and conditions and possibly book that flight. Once I was on the Frontier Airlines website I was prompted to open an account complete with address and credit card information before I could even look at any flights. I did enter my information. I did some flight research and decided after all not to book the flight because of flight times, luggage restrictions, etc. So I closed the website. I received several emails from Frontier about creating an account, password and one email about some Mileage Elite Challenge. I was unaware that I entered a Mileage Elite challenge and the email also did not say anything about paying a $99 fee.

My recent trip with Frontier Airlines (Des Moines → Denver → Seattle, October 12, 2025) was an absolute nightmare — not just because of how chaotic and humiliating the boarding process was, but because of how dishonestly the airline handled it afterward. It started at the Denver gate, where an agent suddenly announced that the flight needed 90 volunteers to check their carry-on bags. Ninety. The entire gate area fell silent. Frontier doesn’t even include carry-ons in the base fare — they’re an extra cost — so how could they oversell them by that much? It made no sense. Instead of organizing a process to fix it, the agents just proceeded with boarding as if everything were normal.

I had a flight from Buffalo, NY to Houston, TX via Raleigh, NC. My flight was cancelled from Raleigh to Houston and I wasn’t notified until I got to the airport gate in Raleigh. That was poor customer service because they should have notified me in Buffalo so I would have been able to stay with my family and reschedule my flight. Now I’m stuck in a city by myself with no place to stay and no flights to Houston until Wednesday or Thursday. Then to top it off they won’t refund me for my full flight. They will only refund me for my flight from Raleigh to Houston which lets me know why they didn’t notify me of the cancellation. In this way they are able to keep part of the money while I’m staying in hotels hoping to get a flight home.

Deceptive pricing model. I paid for my flight first—only afterward did they reveal that it would cost another $70 each way just to bring a carry-on. They lure you in with a low fare, then the bag ends up costing more than the seat. Why does it cost more to bring a bag than to bring a person? They’re also completely non-transparent about delays. I arrived early after confirming there were no delays—rep on the phone even said they’d notify customers a day in advance if anything changed. All signs said “on time” until boarding, when they suddenly announced a four-hour delay. Once we finally boarded, they announced another hour delay—with everyone already trapped on the plane. Treat your customers with honesty and respect, and maybe they’ll come back. I won’t.

I have airline credits with FRONTIER that we’re going to expire and when I booked my flight from Pittsburgh to Orlando, Florida, everything is confirmed. I arrived at the airport and the agent was the most cruel and rudest person I have ever met. She told me you cannot use airline credits to book a flight and my Reservation was canceled.

I am very upset due to I want a refund to my card not a credit due to I had to pay double for tickets to get my daughter and son in law out for her stepdad's funeral sooner and they couldn’t accommodate us on flights. This is not customer service especially since it was due to immediate family death. And she doesn’t travel! Site I did the trip from said should be a refund especially since I bought the insurance policy for it. And when I asked for a supervisor three time, I even left my name and number and still nothing. And when I got a virtual customer service 2 days later I get told due to credit they couldn’t refund and remove credit because this is their policy and then nothing after. I have never asked for anything like this before and yet it was like they didn’t care I had to get a different airline to accommodate us and was out money that is a credit we won’t use. Horrible customer service with this airline!

I was traveling Frontier for my wedding anniversary and all my plans were changed due to being a victim of the hurricane and booked a flight trying to get out of Kingston. I could not take the flight, so I had to cancel because there were no flights coming from Kingston to Tampa. I was forced to take a credit for a future flight. I want my money back. Because when trying to use the travel credit, you don’t even have the flight available that I need. I am traveling to Gulfport on 12/5 and returning 12/9 and there are no flights coming from Atlanta to Gulfport or Biloxi.

The customer service with Frontier is horrible. Our flight has been delayed 2 times for weather, and once the plane arrived the whole flying crew left leaving the plane crewless. A delay of 11 hours. Scared the other flight arriving will also leave us crewless. Still waiting and the airlines has not given food vouchers and is not helpful. Very frustrating to be in this situation.

My wife and myself flew Frontier back in July to Ohio to see my ailing father. We were delayed for hours at Austin airport before the plane showed up. By the time we got to Cleveland the rental car companies were closed. We had no way to drive over an hour to my dad’s so we had to wait at the airport until 0630 until they opened. My father passed away last Friday. My wife and I chose southwest so we would not have to go thru that again. My daughter unfortunately chose frontier. Again. Her flight was so delayed that she missed her connecting flight by 8 minutes. She is stuck at Atlanta airport now for 14 hours until she can get on a flight that can bring her to Cleveland. I’m worried that by the time rolls around for that flight it will be delayed again and she might miss the funeral. I will never fly frontier airlines and will spread the word to everyone know. The price difference is not worth their unreliability and poor management.

Horrible… horrible…horrible… I checked in for my flight on time at the kiosk in the airport and printed my boarding pass also at the kiosk. When I got on the flight I was told that I had not checked in and that my name was not on the manifest. They made me leave the flight. Then I was told that I had to wait a whole 24 hours until I could get on another flight. No accommodations were made. No accountability was taken. This was a total inconvenience, particularly when the error was not time. How can one print a boarding pass, be assigned a seat, without checking it? How could I not be checked in, when it says I’m checked it and I’m able to get a boarding pass? This was my first time flying with Frontier airlines and it will definitely be my last. Please don’t fly with them!

I showed up for my flight to Portland on time but because they didn’t have wheelchair pushers I was told I would miss my flight even though there was still plenty of time to make it. The staff at the ADA desk was rude for absolutely no reason and even when I went to the main desk to ask for help they were even more rude. They close about my ability to walk and made zero effort to get a pusher so I can make my flight.

Beware of the discount Den!! They will have your credit card on file and will automatically charge you the next year. I contested the charge and they would not do anything about it!!!! I received my credit card bill and noticed the charge. I called and they said that because it's been longer than 30 days, they would not credit my account.

0/5 stars. My partner and I successfully checked in via the required mobile app prior to our flight, we downloaded our mobile boarding passes, and successfully checked our bags at the airport using our mobile boarding passes. We moved through security without any issues. Once boarding at the gate, we were denied access onto the plane due to a “faulty boarding pass”, blinking red upon scanning. We were told to step aside and wait for a supervisor as the gate agent was not able to help us. After waiting ~1 hour for a supervisor (our flight long gone at this point), the supervisor appeared confused as we were indeed checked in and our luggage was on it’s way to our destination (indicative of successful check-in per the agent).

Used Frontier to fly to Arizona for my Bachelorette weekend and had the worst experience! I booked my flight with two other people and two of the three of us were told we were on a wait-list to get on the plane. They told us based on cost we were put on this list. If we didn't get on the plane that was leaving at 9:45am the next flight out was 5:30pm!!! Ultimately we did get on the plane but I will never fly Frontier again. Why let people book tickets if there isn't that many seats! And the workers told us this is a normal thing!!

My daughter was flying home from RDU to PHX, and had with her the exact same personal item from the inbound flight on 10/17/25 in her possession. The bag was within the 8" x 14" x 18" personal item requirement. At the gate, she was not allowed on the plane unless she paid $99 for the personal item as the gate agent said it was a "carry on". The exact same bag that cost $0 on the flight here, that easily fit under the seat and was covered in the price of the ticket.

Flew a 16 year old, 14 year old and 6 month old from Pensacola Florida to Phoenix AZ. Their flight from Pensacola was delayed making them miss their layover from Denver. They basically told me there was nothing they could do, they could put them on a 6 am flight the next day. I ended up having to book with another airline to get them home same night as it is not safe for 3 young girls to be unattended overnight in an airport or hotel.

The absolute worst customer service! Left my purse with ID, money and credit card on plane, immediately asked the gate agent to check my seat after getting off plane. She was back within seconds saying it wasn't there despite my airpod location showing my purse where I said I left it. Went back to airport couple hrs later because location stilled showed at orlando, they still say it's not there after 1 hr waiting for them. No response to my claim and no response after calling customer service several times. Then my airpods are magically flying to Denver, called customer service again, no help at all! I can see where my purse is. It's on your aircraft!

Flight time was changed multiple times and ultimately they told me I wouldn’t make my connecting flight (the entire trip was booked through Frontier). Customer service (once/if you are able to get through them) was absolutely helpless and didn’t even try to resolve the issue or find me another flight. There were multiple flights available on my dates on their website right as I was speaking with them and looking at available options, but they insisted that none of those flights were available and they couldn’t change it for me. All they did was offered an airline credit for future use. I ultimately ended up canceling my entire trip, and paying fines for my Airbnb and hotel reservations. They wasted my time and money, and ruined my family vacation. Never again I would try to fly with them, even if they offer it for free. To note, I paid over $2100 for the tickets on this “low cost” pity of an airline.

Customer service is by far the worst we’ve experienced. They put my purchased baggage on the wrong flight, then charged me a second time for a charge I already paid. Zero interest in assisting! Zero empathy or compassion! After all was said and done, we paid $158 for a 23 lb bag to be placed in baggage and only had one flight in use. It’s not worth the extra fees, shop around and consider bundle packages with other airlines. We also were stuck on the plane at the gate for 2.5 hrs due to a mechanical issue that was water condensation dripping from the AC line. No compensation, so many people missed their connections, not even a drink of water without a fee. This was our first Frontier flight and is our last!

Yesterday 10/17/2025, we boarded our flight to CLT. Then, at the last minute, we were told that the flight was canceled due to issues with the toilets. We had to deboard the plane. Go to the desk while they tried to find us another flight to ORD. They booked us on a flight to PHL an hour later with a 4-hour layover. Finally arrived in Chicago 10 hours later. To make matters worse, they left one of the suitcases behind in Philadelphia. Hopefully, they can get my luggage to Chicago a day later, as we have no clothes to wear. They did not offer a food voucher or compensation. What a nightmare flying with Frontier.

Never fly frontier Airlines, if you need to get to your destination. Involuntarily denied boarding on oversold flight, confirmed ticket with upgraded comfort plus seat. Never asked for volunteers will never fly them again.

This is a sorry airline, not worth the savings if there was any. They charge for everything, every stinkin' little item. The aircraft seats are of minimal padding and don't recline at all. There is precious little space between rows. They offer a bid-up program to get more room but it's a scam and a sham. They separated us and we got no more room.

Told me my flight was delayed for three hours then after three hours told me my flight was cancelled and that next available was 8pm the next day and wasn’t direct like my first flight. Employees are poorly trained. Ruined my vacation, gave me a voucher for 150 that I won’t use but no refund. Lying thieves. Stay away.

My luggage was damaged by the airline. When I got to my destination I tried to file a claim but I was told it was past the time frame to file a claim (which was the same day). I made appx 10 calls to get help and all I was told was that it was too late!!! NO HELP! They don't make it clear anywhere that you only have so much time. I just got passed around from one phone # to another. My first and last time flying with Frontier!!

Lost luggage, terrible customer service. Never fly with Frontier, they make Spirit look like champs. This especially goes out to the employees at DIA, please help society by going and dancing in traffic.

This is the worst airline anyone could possibly fly. Please avoid at all cost if you want to actually have a smooth flight experience. They not only didn't announce a gate change and claimed they did, the flight board never changed, and the gate board never changed. Then had the audacity to blame the massive amount of passengers waiting in their seating area on not listening to announcements (I was right next to the "right gate" there were no announcements). Ruined our vacation. I hope they go bankrupt and someone competent takes them over. Worst airline ever.

Being an older mobility limited person they were not helpful. I was left at the wrong gate. Had to walk to correct gate and down to tarmac across to walk up 3 flights of pretty steep ramps trying to carry a bag. Am not holding everyone up. No help was available or offered. On the plane was terrible. It was loud like someone left a window open while we were flying. Kind of scary. Never once did the attendants off anything except a garbage bag halfway into the flight for our trash. No one offered to assist me with getting off the plane. I felt like the plane was from the 1950s. It felt so unstable..

The flight had 3 delays, then cancelled it for the day! Customer service is terrible, took 1 hour to cancel the flight so I could book with southwest! Suck it up and book with any other line. The one star was a gift, can’t do zero star.

I would never ride this airplane again. This fight is airline. None of it. The seats was terrible. They kept delaying the flight, not telling us the reason why kept changing gates all on the same flight. The whole round trip was a disaster. I really don’t think Frontier should be in business. I used to think that Spirit was the worst but no. Frontier is most definitely not you in the run in a spirit.

I paid over $100 per carry-on - one way. I’m sure I’ll have to pay it again on the way back. The staff were not friendly at all. You are not treated like a customer that just paid for a ticket and $100 per carry-on. You are treated like you are in trouble and a bother to them. I will definitely avoid ever using Frontier again.

Flew from LAX to Kansas with a layover in Denver. Flight came late and missed layover due to this, airline did not wanna help rebook and gave a 150 voucher when all the flights from Denver to Kansas are 500-700. Terrible airline and customer service.

Very dissatisfied. Never is there talk of how much you will pay for bags. If you have one that is larger, the cost of the ticket becomes higher than any airline without any convenience. I will NEVER use your bait and switch airlines again. I am spreading the news to everyone I talk to.

We flew out of Chicago on a Friday to attend a wedding in California. Frontier lost our bag. After we paid a 100 for it to be checked. They then stated save our receipts for anything purchased. Our bag arrived 2 days later. Ruined our whole vacation. And now they won't even reimburse for the items purchased. Saying the claim was closed after we received our bag 2 days late. They're now only giving us back 75 for our checked bag. But even the 100 we paid for it. I'd never fly Frontier again! You can't get a hold of a human on the phone. And they act like it's no big deal that a vacation that was planned was ruined due to negligence on their end

I flew on 09/21/25 from Philadelphia to Atlanta. My flight left around 7:30 pm or so and I got to Atlanta around 9:30 pm. By the time my plane got to the carousel it took over 2 hours to get our bags. My bag didn’t come out until 11:30 pm. It was very frustrating. No one from Frontier airlines came over to inform us they was having any issues with getting our bags out. I finally got over to speak with a frontier representative and the man seemed very nonchalant because people was coming over upset. He barely had an answer to tell us what was the issue. This has been an horrible experience and I would never fly frontier again even if it was an emergency. The service was horrible and no explanation as to why we had to wait so long for bags to come out.

If I could give zero stars, I would. My flight was delayed for over 6 hours, and throughout the entire time, Frontier was not honest with customers about what was happening. Instead of clear updates, we got vague or misleading information, which made the experience even more frustrating. The service was terrible – staff were unhelpful and dismissive, and no real effort was made to accommodate passengers after such a long delay. It felt like they just didn’t care. Flying is already stressful enough, and Frontier made it worse. I would not recommend this airline to anyone looking for reliability or decent customer service.

I flew Frontier Airlines for company business but paid for my seats and luggage with my personal cc. On the way to my destination, the gate agents asked for volunteers to check bags instead of carry on. So I volunteered, the agent said I would get my money back $59.00. I have filled out all the information and still nothing. Since my company did not pay for my seats or luggage I filled out the forms with my personal email. They are telling me now that since the email was not sent from the company. I can’t get my money back.. BAD, BAD company. They charge for snacks and drinks too. Nickel and diming the passengers at every turn. NEVER AGAIN.

My apologies if this is a struggle to read; my mental bandwidth is gone with being stranded in Baltimore (I'm from northern Colorado) on my way to Ohio for arguably the most important moment of my best friend's life. I am a disabled veteran, unable to work due to a laundry list of struggles and injuries. I finally scrounged together just enough money for a flight to celebrate this irreplaceable moment with my best friend, only to get my flight to Detroit from Baltimore (layover from Denver) cancelled. Frontier staff in the airport simply pointed at a QR code to scan to change flights/request refund.

We arrived at DIA Saturday morning. The airport was packed to the gills. They only had ONE agent to check the bags with a big line to boot. They didn’t put my TSA info on my boarding pass which created a lot of problems when trying to get through security. The gate was the VERY LAST gate out on the back nine! We ran as fast as we could. We were 3 minutes late. They wouldn’t let us board. There was even a man in front of us WITH A BABY who they also denied boarding because they were 2 minutes late!!

Never use these people. Nightmare from hell. Caused me to miss my flight from Midway to Phoenix. Ended up having to pay for a new flight through another air line because they didn’t have another one until the next day and that wasn’t an option…. Ticket prices are good but at the end of the day I ended up paying what I originally would had if I’d just paid the original price through Southwest…..

DON'T FLY FRONTIER AIRLINES!!!! We have booked them only 2 times and both times were a nightmare. We have flown all over the United States for 5 decades, and even 40 nations of the world and NEVER have we experienced what we faced with Frontier! Their customer service is zilch! They have no recourse for dealing with often-lost bags which they did on our first trip and took 2 weeks to get our bag back with NO customer service, so we didn't even know it would ever come. Then taking advantage of a great price, we booked agian and without warning, they closed their ticket counter desk an hour early and NO ONE could help us.

Absolute piss poor operational performance. From logistics, to baggage security, to untimely shutdowns, delays, customer care etc.... Need I continue?? However, the (few) kind souls who work for this shit show, have been the only saving grace in any regard. Frontier needs to acknowledge how frustrating their operations are for the customer. Frontier needs to acknowledge how hard their employees work to correct the companies mistakes!!!!

My first experience flying with Frontier Airlines was an absolute nightmare, and it will be my last. Our flight was delayed by over two hours after it that canceled completely. We never even boarded a plane. The only available rebooking options were either a flight 24 hours later, which required an overnight stay in Denver, or a flight that would not have worked, as it was 4 days past our scheduled Airbnb check-in. We were left stranded with no alternatives. I lost $400 on the flight and was issued only a $100 voucher, which is useless since I will never fly with Frontier again. Also, I lost $1,000 on a non-refundable Airbnb because we couldn't reach our destination.

I was scheduled for an 800am flight. When I was trying to check in on my computer and iPhone, I kept getting messages that their system was down. Tried to call, arrived at the airport, tried to check in at the kiosk, system was down, was instructed to go to the counter and see an agent. I explained to the agent the situation, he was very rude and not helpful at all. He informed me I was late for my flight and I would need to rebook. He sent me to another counter, which turned out to be American Airline ticket counter. Frantic at this point and confused about what was happening and needing to get to my destination, I was booking a flight on another airlines. So, $340.00 later, I reached my destination.

The worst Airline ever! Never get from this company. Not timely all! I had tow flight after each other with 1 hr gap. First one delayed so long that I lost second one because of them! They didn’t care. I had to spend the night there and get another ticket. Waste of money!

Delayed our flight which made us miss our connecting flight, had to get a hotel in a different city for the night as we had over 24 hours in the airport till the next flight they could get us on, they never updated us with correct boarding flights/numbers. Even security didn’t know our flight number, it just kept saying delayed/pending on top for the next morning as we were told we would be updated but only told our flight would be at 8 am. Got sent to the wrong gate, finally made it to our correct gate 7 minutes after boarding started and was told the flight is overpacked and we missed our seats. Us and two others that PAID for the seats, got our seats taken by the “extras” seven minutes after arriving “late” during boarding.

My seat changed TWICE while on the plane. I got approached by two different people stating i was in there seat which is very embarrassing. I was not updated on the seat change. This is very unorganized. After all the negative reviews I still decided to give this airline a chance and it has failed me and proved that the bad reviews are accurate.

I called customer service twice to resolve an issue with my discount DEN. Both times I was on hold over 30 minutes, and the person who answered was rude and disrespectful, called me a liar and refused to transfer me to a supervisor. I called twice and talked to 2 different people and they both treated me like shit. When I bought discount DEN in April 2025, the promotion offered a free carry on bag for the next several months. I booked a flight and my free bag was not added. When I called, I asked if the policy had changed or if the promotion had expired...I simply wanted to understand why my bag was not automatically added as it had been on other flights. Both of the men I talked to told me that no promotion had ever existed and I was wrong. Even when I read them my email and asked them to look up previous bookings, they called me a liar. Unbelievable!

Frontier Airlines offers no live customer support, is not prompt or courteous or helpful in addressing billing issues, and puts customer service so far behind last place that they can't even claim to have any. I've never had a worse experience traveling and despite many efforts at resolving my troubles I've been pushed aside and overcharged $1300 which they refuse to refund. I'd rather stab my eye out with a dull pencil than ever travel with them. Do yourself a favor and run, don't walk, to an alternative airline.

I wouldn't recommend Frontier Airlines to a dog. They robbing customers. If you go to the counter to get your boarding pass they charge 89 dollars. 125 dollars for one suitcase. Customer service is horrible. My husband things were stolen out of his suitcase and they told without a receipt they wouldn't replace his things. They could clearly look at their camera. The worst airline ever. They don't even deserve a star

This is a terrible airlines, I am an anxious flyer and asked to sit with my youngest son. They didn’t even let me finish my sentences when they said no. The lady was rude and not at all helpful. They also charge you for so many fees. This is a terrible airlines and I will never fly with them again.

Maybe cheap, but service is horrible. Will NEVER fly them again. Denver-DFW. Flight 99min late due to personnel, then…, sitting on Tarmac for 40 minutes and still counting because THEY CAN'T GET A GATE. WTH? It’s already 0130am!!!

Horrible airline. Huge waste of time and money. No customer service. Paid for seats that got rearranged. Not able to sit with my family. Very disappointed. Flight delayed 3x due to airline lack of professionalism, worst airline available. Very delayed. Not dependable and super unprofessional, go with anyone else!

If I could give 0 stars I would. If your flight gets delayed, expect it to just be canceled. This has happened 3x with my flights, never flying with this failure of an airline. You better keep an eye on your emails if you have an upcoming flight, because that’s the only way you can know if it’s canceled. Searching the flight number online will still show your canceled or delayed flight on time. Frontier is the worst airline I’ve ever had the displeasure of booking with.

Would give them a 0 star. First time flying Frontier. First time flying ever. They asked for volunteers to take their carry bags and put them below with a full refund. Never gave the refund. You're on hold for 60 min. You finally talk to someone and they said they don't do refunds AFTER a worker told us we will get our carry on refund. They offered me $20 travel voucher. I DO NOT TRAVEL. I even told them that. So they are so horrible. Don't lead people on like that.

One of the worst airlines. This will be my first and last booking through Frontier. I booked a flight from LAX to DFW on August 28th at 7 PM, and the flight number was 4964. I reached LAX airport at 5 PM PST. After the security check, there were delays due to airport services, and along with me, there were almost 25 people affected. The flight was supposed to depart at 7 PM, and we reached the gate at 6:45 PM.

My first time traveling on Frontier, and it will be the last, as they say, cheap is expensive. At 8:00 am at the airport, I said my flight was leaving at 11:45 am and now they say that due to maintenance delays it will leave at 4:30 pm. What the hell do they think an 8-hour wait is not even shit? I do not recommend anyone traveling on Frontier since it is just as bad as Spirit.

*1/5 stars*. I had a disappointing experience with Frontier Airlines employee Tessa at CLT on flight F9 1328. She enforced the bag size policy strictly, forcing me to pay $99 for a bag that fit under the seat the entire day. When I boarded the plane, the flight attendants confirmed that my bag would indeed go under the seat, just like it had on my previous flights. Tessa's inflexibility and refusal to listen to my explanation (and my mother's) were frustrating. I felt that the $99 fee was unnecessary and that common sense should have prevailed. Frontier Airlines might benefit from re-evaluating their bag policy enforcement and staff training to avoid similar situations in the future.

Over the last 3 flights I've taken with Frontier they all have been delayed. Customer service doesn't care and can't help with anything. I've had better experiences but lately everything has gone downhill.

I had a flight to Las Vegas and the door was closed 20 minutes before the flight. I missed it by 5 minutes and had to take another flight. I went to another gate and saw courtesy from the pilot to let customers on board beyond the door closing time. I am very unhappy as a Den Member. They didn’t ask or care. I had my two teenagers going to Vegas for the first time. I was told by another customer they heard the door check-in person say, “She had to go pick up her kids.” Meanwhile, we have to take a connecting flight and spend 7 hours in Cleveland for an 8 AM flight. Horrible.

This is the worst airlines that you can go on. Yes it is cost effective but the service is trash and they have lost my baggage and the baggage claim won't answer my calls. I never asked to check in my bag. I don’t know understand how they check in your baggage and aren’t even reliable to get ahold of regarding your baggage.

After rescheduling my flight to arrive sooner and be at my dying father’s bedside before his passing, I requested a refund for the original ticket several days before its scheduled departure. I explained that the funds were desperately needed to help cover memorial costs, but I was told that only a credit would be offered—unless I was the one who had died.

Poor customer service, Frontier needs to give his staff training how to interact with the customer and make them professional. They need to learn politeness, respect, behavior and more. Today August 27, 2025 one of the frontier staff who is checking the boarding pass pn flight f9 3692 made my day bad. He is rude, not polite... I am very sorry.

Last week I had the not so pleasure of flying from Vegas to Pittsburgh. During the flight we had to turn around and get a new plane due to engine issues. We had to wait 5 hours to wait for a crew to fly the plane that had been sitting there. I had purchased disruption insurance. NOTE: I will not be getting a refund because I didn't contact them within 24 hours of the issue. There is ALWAYS fine print. Flyer beware!

I am writing this as a forewarning of anyone who finds themself in the same unfortunate position as me. My father passed away and was being laid to rest at the Veterans Memorial in Orlando. I bought my ticket through Frontier with ease paying $96 one way from JFK to arrive in Orlando at 10 am on flight 4871. Check-in online went smoothly but when I woke up to catch my flight there were several delays with the latest arrival being at 9:24 pm! Although I did receive a full refund I MISSED MY DAD’S FUNERAL and was devastated! I have never flown through Frontier and didn’t know their bad reputation until after and learned they have a history of delayed flights and flight cancellations. So in terms of flying with them for sentimental reasons, I highly advise against taking the risk. I wish someone had warned me so I could’ve avoided this from happening and been there to lay my dad to rest.

Worst flight experience ever. We got delayed by 4 hours for another plane landing. Then there was a fight in the lobby, then a drunk couple was allowed on the plane just to make them get off. Then they tried to sell us their credit card. Couldn't sleep on the flight after our long day because they kept turning on the lights and dingy button.

The Frontier airlines staffs are so rude, racist, and lack empathy for children. The onboarding staffs doesn’t care about the safety, privacy and security of children. They don’t have live agent and doesn’t respond to chat timely. Some personal items are still missing. I will not recommend this airline, no matter the circumstances.

Arrived at my gate 5 minutes before boarding. Closed. Asked the worker who was helping another customer if this was the flight to LAX. I’m told yes and continue to wait my turn. I see her go out to the bus and the doors close and then the door to get to the bus closed. I ask her when can I board? She yells, "You should’ve just scanned and went ahead." When do you ever do that without a worker present to verify?!? I responded, "You saw me standing here", her response was, "I assumed you were on another flight." Just awful awful awful.

The lock on my baggage was completely damaged. Cannot use the bag at all. Trying to file a claim is ridiculous. Given 3 different phone numbers and 2 websites to no satisfaction. Guess I'll suck up the cost of new bag. Plus flight was delayed 2 & 1/2 hours waiting for a flight attendant. Their prices are cheap for a reason.

The manager and the employees at the gate of the Cleveland airport were unprofessional, accommodative of a physical limitation, condescending and insulting. The manager acted more as a bouncer than a manager. Goran the manager has no skill to deescalate, understand and accommodate legitimate customer concern. I have never faced such an unfriendly bunch of employees in my 35 years of air travel. IN fact when I talked to the airport police, first thing they asked is if its Frontier. The bad reputation of Frontier employees is well known.

2 times they delayed my flight. I got stuck in Dallas. Ticket Counter Staff was RUDE and unwilling to speak on any questions me and 4 other passengers had. We asked for a supervisor and it took almost an hour for us to speak to anyone. They were making faces and rolling their eyes. Shitty airline, never again. Do better.

My wife and I recently took a trip from Denver to Las Vegas. Since it was our anniversary, I opted to spend the exorbitant $52 additional (per seat) for the exit row. So, the day of the flight comes, everything is on time, and we board the flight to discover that they have changed plane configurations, and the seats we had booked online are no long exit row on this particular plane. I ask the flight attendant what is going on, as I have paid $104 for exit row seats, and now am sitting a regular seat with no additional leg room. She tells me that they changed the plane for this trip, and gives me a business card with the customer service email... and says "good luck!".

We flew from Sea-Tac to DFW on June 9.2025. We arrived 2.5 hours early to make sure we got to our gate on time. We stood in line at the ticket counter along with about 100 other passengers waiting on an agent to check our bag in. The agent, from what another airline told us, was an hour late. When we finally got to the counter the agent told everyone if you checked in online and have your boarding pass on your phone. Take your checked luggage with you to the plane. My husband and I had several items in our checked luggage that we knew could not go through carry on procedures. We told the agent this bd he said he was done for the day and would not be assisting anyone else. He told us he would call the gate ahead and security that passengers would be bringing their checked baggage.

Very disappointed by this airlines! Changed the gates at the very last minute and didn’t even bother announcing it! Ended up missing my flight and paying double the amount to take the next flight (AFTER 24HOURS!) because of a rookie mistake! Ps: NOT EVEN AN EMAIL!

By far one of the worst airlines I have used. Firstly the app is very glitchy and made it very difficult to add a checked bag. We arrived at the airport 1 and a half hours before boarding time, they were extremely short staffed and the associate at the line refereed us to the kiosk for our checked bag tag, only a small number of kiosks were actually working and as a result there was a very long line. Once we were finally able to use the kiosk it said that we were too late to check our bag in and to see an associate. We went back to the associate in line and they were extremely rude to just us but to many others, the associate informed us that there’s nothing she can do (even though we checked in hours before) and that we have to miss our flight and told us to wait in an even longer line to change our flight.

Worst airline ever!!! Every time I take Frontier, it’s a nightmare. Last flight I took with them, there was a 9 hour delay. After waiting 9 hours in the airport, they cancelled the flight. They did not compensate for flight or Uber fees. On yesterday’s flight, there was an unexpected carry on fee. I tried paying on the app, but it wasn’t working. The staff announced that there’s free check in, but then said I couldn’t do it and that I had to take my carry on. They charged me $200 for a carry on. It’s a scam. They are con artists. Why is there a charge for a free service?! It was so unfair.

Our flight 3191 on 7/25/25, from Salt Lake City to Portland, was subject to multiple delays before it was ultimately canceled. At the time of cancellation, airport staff directed us to scan a QR code to rebook our flight—unfortunately, the QR code did not function. After waiting in a lengthy line, we spoke to Frontier representatives who informed us that while they could view available flights, they were unable to rebook us. Instead, we were instructed to call a customer service number. The Frontier employee at the airport also assured us that a hotel with shuttle service would be arranged for the night and that we would receive an email with the details, and followed their instruction to get our luggages only to find out our luggages were not even there, and of course there was no one at the luggage office.

I missed my flight for few minutes, nothing was offered. Not even sorry. I had everything setup for my vacation plus I was with my kids, I was told the next flight was in three days. If I want to get on that flight, I would have to book another flight without no refund. I paid about $800 to book a new flight with a different airline. For my returning flight, while I was boarding I was told that I have to pay for my carry-on, just small language, the fee was $100, I tried to speak to the supervisor, the worst and rude sup ever. I finally paid $100 for my small language of the airline’s required size, plus they told me I couldn’t take my carry-on on plane with me, I had to check in. First and last time for me to fly with this airline even for free. I will not recommend for anyone, it’s better to pay double their price and fly with Delta or Alaska 100%.

I’ve never been more mistreated, disrespected, and emotionally exhausted by an airline in my life. This was not just a travel delay—it was a nightmare that left me physically and mentally drained, and it all started when I was denied boarding on my paid seat for the first flight home. Despite having confirmed my seat, I was not allowed to board. No explanation. No support. Just confusion and chaos. I was stranded for over 30 hours, missed two days of work, and spent hundreds of dollars out-of-pocket just to survive the ordeal. The way we were treated was nothing short of inhumane.

The worse customer service ever. Flight got canceled and absolutely nothing was offered. Sorry a 100$ voucher that can ONLY be used with Frontier. I will never see that 100$ because I will never fly Frontier again.. I was given a hotel which the air-conditioner does work and the elevators don't work. No options were offered to me and when I finally got to customer service I found out that I could have gotten a refund and flown another flight. 0 stars.

Terrible customer service.. need to have lots of patience. They need to respect to put bags where you seating. And also respect zones.. I don't recommend this airline to anyone.. use American Airlines. The best.

My flight was supposed to leave at 2:50 and continued to get delayed until it was finally cancelled. At one point we did get on the plane but then everyone had to get back off. Also while we were waiting for the plane, they gave one update that the plane would arrive in about 40 minutes and then over an hour later there was still no plane. I ended up spending over 9 hours in the airport and then my luggage was sent to BWI while I had to stay in Atlanta an extra night. By the time the flight was cancelled there were very few flights from Atlanta to BWI the next day.

If I could give 0 stars, I would. They kicked my 17 yr old niece off of an overbooked flight when minors are supposed to be given priority. And this was also having paid for a bundle that included an assigned seat. Then on the rescheduled flight they did not let me accompany her to the gate. I understand that after a certain age they are allowed to travel alone, but as long as they are under 18, there is an option to accompany them if we want to. But the agent and supposedly supervisor said that I was not allowed to accompany my 17 yr old niece who did not want to go by herself.

We traveled with Frontier in December of 2024. They lost our luggage. We had to purchase essentials, clothing, bath items, etc. on Christmas. We followed this all the steps to get a reimbursement for our expenditures, and after being told by their customer service representative through email which is the only way you can talk to a customer or service representative we were told that a reimbursement check would be issued. Finally after months and months of communication with their email customer service representative they issued a check, I deposited the check into the bank and Frontier Airlines canceled the check and the funds were withdrawn from my account again. It has now been 9 months and we still have not received a refund. I repeatedly send emails to their customer service periodically with no real hopes of recovering our expenditures at this point.

Frontier is one big scam. App doesn’t work, so they tacked on $35 per ticket at the check in counter. Then the incompetent idiots sell our 5 seats (which we paid more to sit together) to others, leading to us sitting separately. To make matters worse, EVERY SINGLE FRONTIER EMPLOYEE WE CAME IN CONTACT WITH had the WORST attitude I’ve ever seen. The whole nightmare of just getting on this flight brought my 12 year old son to tears. Please do me a favor and do not reward this company by using their airline. Put these clowns out of business.

Horrible website, a plethora of bugs to even place a flight. Their support is ABYSMAL. Waiting over 3 hours for a call back and my wife waiting in the call queue for over 2hrs before just leaving. As far as airlines go, I understand this is a budget airline. But this is hardly budget, this is just gross business practices. Had the original flight also spike from $90 to $175 in a matter of minutes with 0 add ons, all I did was refresh the page.

Never again with Frontier. Traveling from Cancun to Miami with a 1-year-old and a 6-month-old turned into a nightmare. We arrived early, waited in long lines, and were then told we couldn’t check in because the flight was “closed” — even though it wasn’t our fault. They charged us $800 more for tickets, tried to bill us for baby bags (which are always free), and offered zero help. Staff were rude, unprofessional, and clearly didn’t care. They take advantage of customers and families. Worst airline experience I’ve ever had.

Customer service on behalf of the supervisors is horrible. Since I had lost my flight, I was told by one of the supervisors (Alejandra) that I was trespassing because I did not have a ticket. And she would call security if I did not leave the premises. I had never experienced something similar. I felt humiliated and embarrassed and thought this issue should be addressed with the proper management.

This was my first time and will be my last time I will fly with Frontier. I believe in giving others a try. Our vacation was to have begun on 7/28 but since our flight was canceled we didn’t get there until 7/29. We had to take a later flight with a long layover so it cost us another hotel room. But since the beginning from our check in bag we were only 3 minutes late from our check in baggage time. And all I was doing is explaining to the agent that our flight got cancelled and the new flight did not have our check in bag that I paid for. She was rude and yelled at me and told me that I need to pay $75 for the luggage or it’s not going to our destination.

Their employees are rude and act as if they are doing the customers a favor by doing their job. I was delayed 6 hours with two small children in the airport. They were updating me via text message and changed the gates multiple times. Even though they had my phone number they emailed me about a food voucher that I could have used for my kids but was not aware of until after the flight. When I went to claim it it said that it had expired. I have had much better experiences with other discount airlines like Southwest and I'm done with flying Frontier.

If you want to go to the airport to sit around and have delay after delay and then be told your flight is canceled, this is the airline for you. This has happened multiple times and when traveling with young kids, it makes using Frontier a nightmare. They cancel flights anytime of day or night. Rescheduling is not easy so we usually cancel and start over. They definitely need zero stars as an option.

AVOID FRONTIER AIRLINES AT ALL COSTS – UNRELIABLE AND UNPROFESSIONAL. Do not make the mistake of booking with Frontier Airlines. I originally purchased a ticket on May 26, 2025 for a flight from Las Vegas to Raleigh, NC. Without warning, Frontier changed my flight on June 13, 2025 to an overnight flight that departed more than 10 hours later than my original booking – a major inconvenience. Not only that, but the new fare was significantly cheaper than what I originally paid.

I will never fly this airline again! If someone is inconvenienced for a couple hours due to a delay, you can’t contact them because they don’t have a customer service office. Terrible management and I promise I could manage this better by focusing on the customer and not the $$.

5th time using Frontier. Flights were delayed all 5 times. They do not have the courtesy to notify customers until they are all already lined up at the gate. They provide courtesy food vouchers but those don't arrive until it's near time to board the next flight. Worse than Spirit with regard to operations and customer experience. Bye Frontier. You lost a few today.

This has been by far the most terrible experience I've ever had flying in my life. After paying for a carry-on on the app the day before flying (a large backpack), they still (very rudely) ask me to put it in the seat in front of me. They oversold the flight and of course they were running low on overhead space. If the attendant had been nice, I wouldn't have minded at all but she was rude since time 0. This was from Miami Intl to Atlanta. In Atlanta our gates were changed from E42 to C4 to E41!!! In less than 15 min we all run from one gate to another. Again, the flight attendants from Atlanta to OKC were super rude. I will never choose Frontier anymore. A complete ripoff and a disaster. I would give them 0 stars, if possible.

Not sure about other places but Frontier from MCO is the worst in any category. One hour delay is the new normal, shuffling seats groups even with early check ins, no space for check bags and the exhausted gate counter attendants makes you think twice if the money saved worths the toll.

Good afternoon. My family and I flew Frontier to Cancun on July 16th. We returned on July 22nd. Your gate agents, Lizeth ** (**), Eugenia ** (**) and Daniela ** (**) treated my 80-year-old mother rudely and disrespectfully. My mother's carry-on fit the measurements. She had no problem on the flight to Cancun. Prior to our return flight, I asked the youngest agent (Eugenia?) if it would be possible for my 16-year-old to get a seat closer to my husband. She looked at the other agent (Lizeth?) and said something to her in Spanish. She looked at me and rudely said, "No! You have to pay for that. Anyway, it's too late now! We're boarding. You should have done that before we started boarding. You can't do it now." I was offended by the tone she used to speak to me. However, I wasn't going to pursue it.

To attempt to speak to a customer service agent or get a resolution with the chat is impossible. I have been on hold over an hour and a half and still not had an interaction either on the phone or in the chat. This is happened multiple times. The wait time is unacceptable. I have tried to have an actual interaction with a agent multiple times during the day and it doesn’t seem to matter.

I booked a trip back in June to fly to see my sibling for their birthday and Frontier canceled my booking without telling me. Arrived at the airport 3 and a half hours early to find an empty checking desk. After a line of people had formed and we all waited nearly 45 minutes, four employees all arrived at the same time. Got the news that my booking had been canceled and also that they couldn't get me on a flight for three days. Absolutely abysmal that an airline can cancel your booking without any notification or recourse. Save your money and fly with someone else.

I am a disabled veteran and served in the US Army. I would like to make a complaint. I was in a wheelchair and paid for the bundle pack. To board first the attend Charlotte or Charlene at the gate C4 from Atlanta to Houston, Tx, flight 2399, July 26, 2025. Pulled me out the line and said I need to pay for my bag which was the standard size by FAA and TSA. I had knee and foot surgery. I had to walk to pay for bags $99, because there were no wheelchair attendants to assist. I had to pay for my bag when there were hundreds of other peoples whose bags was large than mine. She was very unprofessional and rude and didn't care about my disability. I never felt so disrespected, dishonorable, and disregarded.

This was by far the worst airline experience I’ve ever had. Our Frontier flight was 4 hours late with barely any communication from the staff. Once we finally landed, we sat on the tarmac for another 2 hours just waiting for a gate to open up. The crew was rude and dismissive, clearly frustrated themselves, but taking it out on passengers, especially on me, 3 months post spinal surgery. I was in so much pain that I couldn’t stay seated any longer therefore, the flight attendant was rude and mean, threatening to call the captain on me.

Frontier airlines is the worst.... My first and last time traveling with them.... They made my travel on 7/20/25 a nightmare. I made my complaint and request for the extra I paid to upgrade not once but twice to their so call "Premium Bundle" and was automatically kicked off the flight, after a 3 plus hours delay then had to board last after a couple gave up their seats to take a later flight and I went from Premium 3F to seat 25E and they won't refund the extra I paid for my "Premium Bundle". Disgraceful business practice. I urge all of you to think twice before booking with this airline. TO MAKE IT WORSE I AM COMING BACK FROM A FUNERAL OF A CHILDHOOD FRIEND.

My 1st time flying to CA with my wife and the first flight I had to switch names and they wanted to charge me almost 480$ just to change a name because my mother couldn’t go, wasn’t able to get customer service on the phone, online services didn’t work correctly, had to drive to airport and beg and plead before changing names but still at a cost of $228! Two tickets ran $350 when I booked it and it’s ridiculous they wanted to charge me close to 500 to simply change a name. This tells me they don’t care about customers.

We recently flew with Frontier Airlines from Santa Ana to Las Vegas and back. The flight from Santa Ana was decent—no major complaints. But the return flight from Las Vegas to Santa Ana was a completely different story. Las Vegas Frontier feels like a cash grab. They tried to charge us extra for everything—seats, bags, you name it. And what made it worse was the attitude. Employees were short, rude, and not helpful at all. It felt like they were just looking for reasons to tack on extra fees.

Traveled with my six week old and 2 year old. Frontier lost my infant car seat and after waiting two hours for them to find it, offered a toddler car seat that was far too big. When I explained that the car seat was unsafe, I was told to go to the store and buy a new car seat- no problem solving on how to get to the store, no mention of a refund (until another hour had passed).

I recently booked a flight with Frontier Airlines from Philadelphia to West Palm Beach. I’m 91 years old and fully dependent on a walker. While I can manage very short distances, I quickly become severely fatigued and physically incapable of continuing without proper assistance. When I purchased my ticket, I clearly indicated that I required wheelchair assistance to and from the gate — a basic accommodation for someone with my mobility challenges. Upon arriving at the airport, my ride escorted me inside to ensure I’d be cared for, only for us to be casually told they "ran out of wheelchairs" and I’d have to walk.

Terrible. I purchased one flight for my mother and in atlanta Airport charge $110 for my mother 🧳 plus later they canceled the other flight to come back. Bad customer services. Never ever used these used these company. The worse.

This has been, without question, the absolute worst experience I have ever had flying — and I come from a family that has worked in the airline industry for decades. My flight with Frontier on May 18, 2025, turned into a nightmare of poor communication, disorganization, and a complete lack of customer care. We arrived at the airport and sat there for over 8 hours before being told to board. Then, shortly after boarding, the flight was suddenly canceled. What followed was a series of unacceptable failures. We were initially told it could take up to a week to get us home — a completely unreasonable timeline, especially considering most of us have jobs to return to, families depending on us, and bills to pay.

I booked a vacation 3 months in advance. Tickets were a good price. My flight back was cancelled 3 hours before check-in. I was already waiting at the airport with my child. I had to scramble to book a new flight which was 3 times the cost of my original flight! They offered a $100 voucher but I don’t travel often enough to utilize it (which I’m certain they count on). They would do better if they actually had values as a company and offered true customer service. They are GREEDY bastards just like every other corporation. Will not fly with them again.

Canceled flight took 26 days, several phone calls, and random forms to get refund. US Department of Transportation rule states 7 business days max, with no paperwork involved. Their online chatbot is ineffective. Their employees are not familiar with their procedures. In addition, Frontier is THE ONLY airline that will not provide a hotel voucher and one of the only airlines that won't compensate you for going on another airline. If you are traveling to a place that requires your attendance, I wouldn't ever travel on Frontier.

Literally had a horrible experience with the first time I tried flying your airline. Was 3 minutes late for a checked bag. They would not allow an exception. Most airlines are 45 minutes. I get it, I was 3 minutes late unknowingly. But, no exception for a first time flyer? The lady was absolutely short, rude and coy with zero empathy or compassion. This small mistake cost me 800.00. This was in Tampa this morning. This lady is in the wrong business and an awful representative of this company. Now I get the reputation I have always heard about but never experienced until now.

Overall a terrible airline. Sure cheap fares and that's it. They start taking advantage of you as soon as ticket is booked. At arrival 3 times threw single and only line for them. You have to check in online you have to download and install stuff to do any of it. For them on 3rd visit to just say it's going to cost me 25 bucks extra for them to do my bag take because their kiosk won't do oversize, so you then have to print your bag tags to go to service anyway because your oversized. And do separate transaction for oversize.

This is by far the worst airline service out there. 2 flight in 2 week both delayed by hours each time - one by over 4 hours and one by 3+ hours. That's not worth saving 15$ from other airlines. They could not pay me to use their services ever again.

If I could give Frontier Airlines negative one million stars, I would. My family recently traveled from Buffalo to Atlanta with Frontier, and it was—without exaggeration—the worst airline experience we have ever endured. On our return flight, Frontier canceled the flight more than 10 times between 7AM and the afternoon. Passengers were forced to stay on the plane for over five hours, with Frontier refusing to allow anyone to deplane without forfeiting their ticket and luggage. This was not just inconvenient—it was inhumane. No food. No water. No air circulation. No communication. And no compassion. The heat became unbearable. The crew repeatedly ignored pleas for assistance, and due to this gross negligence, an elderly passenger—over 90 years old—suffered a seizure from the heat and dehydration. It was horrifying to witness, and entirely avoidable.

Every time I take a Frontier flight..it's is ALWAYS delayed. I have yet to book a flight that has been on time and I have booked several flights. This is ridiculous but this will be my last flight with frontier.

My Grandson had a flight out today. He is a minor flying home from a summer visit. The airline printed someone else’s ticket and gave it to him. They then refused to allow his dad to go through security. When they found out the mistake they refused to put him on another airline line. They kicked him out of the secure area he was in and told him he could not sleep in airport. It was noon when they caught their error and said nothing they can do but refund his ticket and we can buy another one!

My daughter and new husband were on their way to Punta Cana for their honeymoon. Delayed out of Denver. Missed the Miami connection. No one helped them. They had to purchase new tickets on AA. The. The luggage was lost for days. After calling and getting nowhere I drove to DIA and finally had someone assist. The luggage was found in Miami. Supposed to be sent to the resort. That never happened and we find out that it has been sitting in the PUJ airport for days. Unacceptable they had to take an Uber to the airport to retrieve after days of spending hundreds on essentials. Never again will I sell or use Frontier. I am a travel advisor and this was the biggest mess. So sad that their honeymoon was not what it should’ve been.

I recently booked a flight with Frontier Airlines, scheduled to depart at 5:59 am from EWR and arrive in ATL at 8:30 am on July 18th. I arrived at the airport at 4 am, but my day took a frustrating turn. The ticket agents were exceptionally unprofessional, treating customers poorly and showing a complete lack of communication regarding delays. After waiting for three hours, we were informed about issues with the aircraft, including problems with the wheel and an oil leak. Although a part was eventually delivered and the on-ground team managed to fix the plane, by then both the pilot and copilot had reached their time limits, resulting in a 12-hour delay.

Made a flight reservation 30 mins after booking it. I got an email saying it was cancelled through the Frontier Airlines refuse to give my money back or change flight. Do better. I am a lawyer and trust I will be sue due to false information of a scam and defamation of character.

I purchased a ticket online. When I checked in at the airport I was trying to get my boarding pass at the instead of Service machine won’t let me do it. I had to go to the counter. They charged me $25 extra just to print my boarding pass. That is very ridiculous and they have very bad customer service

I paid more for my bags than I did for my tickets! They are a big scam. They make you think you are getting a great deal and then charge you for everything else!!! Frontier Airlines SUCKS!!!! Will never fly with them again!!!

July 11, 2025, Frontier Airlines texted at 12:34 am to advise our LAX to PDX flight for 5 at 9:30 am was canceled with NO other flights available that day! No hotel available, no transportation - stranded! I was up all night trying to find my family, including 2 children, a return flight that day. I finally booked 5 tickets on a Delta flight for $1800 total!!! Frontier refunded $831 and never responded to my formal written complaint to reimburse us the additional money it cost us when THEY arbitrarily cancelled our flight that we had booked and paid for months in advance!! Tried to call Frontier for some assistance but the wait time on the phone was 168 minutes!!!

Worst airlines ever. I traveled with my infant's car seat. The airlines treated the car seat like junk, when I got it back a strap that I need to to secure the seat in a car was missing. I filed a claim regarding the issue and it was rejected.

We originally booked nonstop flights to Boston from DFW. A few days before our departure, Frontier texted saying our flight had been canceled. That’s it, no explanation, no offer to help. My husband called and got us on a flight with a layover in Orlando. We made the best of it and went to Disney Springs. We had to be at the Orlando Airport at 4 am to get the flight to Boston. Then, while we are in Boston, Frontier canceled our return nonstop flight back to DFW. Again, my husband calls them and we get a flight with a stop in Atlanta. While we are waiting at the Atlanta airport, the Frontier staff tells us there is only 1 pilot. Flight canceled again! We go to the ticket counter at the baggage claim to discover the next flight is 2 days away!! They were going down the line telling, “no vouchers will be given. No hotel or food vouchers!”

I wish I could give Frontier zero stars, but sadly I can’t. My husband and I had a trip planned to visit family in Texas and we had to try MULTIPLE times. The first flight got cancelled 5 hours before the flight was supposed to take off. The second time, the flight got cancelled and changed to a later time and once we got to the airport I had to check in at the desk because the app was glitching every time I tried to check in for the later departing time (there was nobody at the desk and I had to wait for 30 minutes) and when I went to go check on the app again our flight was cancelled again.

Buyer beware... Don't let the low airfare costs fool ya! Frontier is ripping people off with their a la carte approach to flying and there are many hidden costs, not to mention limited yet poor customer service. They have very limited staff on-site - they heavily rely on their website, chat, and mobile app. Horrible phone wait times for support - when I initially called, I was told I had a 58-minute wait time. After being on hold for 20 minutes, my wait time reduced to 55 minutes...what kind of math is this??!!

Had a 425 from Den to Phi. Delayed until 625 because a door wouldn’t open. Waited with no update. Finally around 715 they start boarding. Once we’re all boarded. We sit there for about about 45 minutes with no word of what’s happening finally the captain finally announces that because of the delays he is over his hours and is not able to fly the plane and that they’re looking for another captain. So after another 45 minutes the deboard us and tell us they’re still looking for a captain. So after another 15 minutes of hundreds of people crowding around the desk with their microphone that doesn’t work. They announce the flight is canceled until tomorrow at 6 am. Sooo then I book the 1130 flight. Soon as a book it. Delayed til 1247. So now it’s 12:10 and that plane has still not landed. So who knows when I’m getting out of here. The staff was for the most part rude and very secretive about what was going on.

HORRIBLE! Please don't purchase a flight with Frontier because you think you will save money. Their "teaser" rates can nearly double if you want enough leg-room for an average sized-person. $4 for a bottle of water while on board. The seats feel like hard plastic. In my experience recently (the last month), 2 flights were considerably late and 2 were fully cancelled, 2-days in a row (#3285 on 7/10 and 7/11/25). I was stranded and ended-up booking a flight on a real airline to get home. Cost me another $500 and 2-nights at a hotel. Last, good luck getting in touch with "customer service". What a joke.

If you want to sleep in the airport and lose a vacation package, buy a ticket with Frontier. If it's not the worst airline, it's probably in trouble. It's an airline that, even if it looks cheap, charges the highest fees for baggage, seat selection, etc., and reserves the right to do whatever it deems best for its corporate interests with passengers. It resells sold-out tickets and does random things to passengers at its discretion, even if they purchased their tickets in advance; and all of this is protected by a terms and conditions policy that allows them to act with complete impunity. Of course, they're probably less bad than the naïve people who bought their tickets. If you like a bad night, buy a ticket with Frontier. Otherwise, if you decide to travel, do it with another airline or stay home.

Worst experience. Flight left without even calling boarding announcement. No attendants at desk. Customer call got disconnected multiple times. Had to book another flight. Don’t fall for low fares. Not worth it.

Not happy with Frontier Airline changing my flight 6 to 8 hours causing me to miss important meeting and forcing me to flight a day earlier, and having me to pay for a hotel. Both my flights were changed. Nightmare.

We are flying with Frontiers Airlines and sadly we have been stuck in Las Vegas airport since 5pm. The story is that we got here at 1pm, got on the plane and were ready to go at 3:30pm, but all of the sudden there was an issue with the plane being overloaded, then it was too hot, then they were burning fuel, then the pilot was out of miles, unable to fly….

Frontier is one of the worst airlines. In my experience my flights were delayed and cancelled. The staff at the ticket counter scanned my party through, but on the way to the plane another staff member asked to see the boarding pass of a woman in front of me. She would not let me pass by. When she was done with the other guest she said nothing and walked away. I asked if we were good to board and she said, whatever. The price was low, but the issues were not worth it.

Frontier is one of worst airlines ever exist in American history. These flights are never on time and the staff doesn’t even cooperate or reschedule the flights, the worst airlines. I would never fly in this airlines again in my lifetime.

Frontier delayed my flight 8 times going to Vegas before they cancelled it to the next day. They took my information for hotel vouchers but no emails received to let me know if I am qualified or not. Stuck in the airport for the whole night. No apologies received from the agent.

Dear Frontier Communications, I’m writing to express my absolute disgust with the appalling level of customer service your company provides. I have dealt with incompetence before, but my experience with Frontier has redefined the word. From the moment I attempted to resolve my service issue, I was passed around like an unwanted package between departments that clearly had no communication with one another. I spent hours on hold, only to be disconnected multiple times — and not once did anyone bother to call back, even after I verified my number repeatedly.

They charge you all that money for your baggage and even though we booked our flight together with the same confirmation number they sat us away from each other. That was stupid and I won't be flying again!

Horrible company, I don't recommend it to anyone. They closed the door on me while I was in line with 39 other people. They didn't even give me a second to wait. They do this to force you to buy another flight.

This Airline should not expand or be in business; customer service is horrible. I spoke with a few customer service agents, and each one had an aloof and vague response. I called concerning a flight change, and such a simple request was like a three-ring circus. Who is vetting these employees? Any and everyone I know I will express to them never to fly this trashy airline. No one should have to endure or encounter so many unprofessional customer service people, and the Management was no better. This organization needs a total restructuring from top to bottom, which is where this company is at present. I see why their rating of satisfaction is 1.1!!! Please go out of business and let Spirit Airlines handle this lane!

We flew Frontier for the first time from BWI to Detroit for my nephew's wedding. The gate areas both ways had crumbs and food marks all over them. On Monday in Detroit, the United area next to Frontier created confusion so people were in 2 lines to board and merging was a nightmare. An older woman was upset (literally having a full blown panic attack) bc she couldn't find her boarding pass on the app (NONE of the 4 people behind the counter helped her- one guy looked at her phone and gave it back- no help! and he was even LAUGHING AT HER!) I asked to help- recognized the "view my pass button" and in a second handed her phone back with her pass. This tells me Frontier employees are heartless and unknowledgeable.

I have given Frontier chances after chances but I am realizing you for the quality of service. A round trip from Philadelphia to Charlotte. Almost missed my flight because they didn't have enough workers to check people in. On my way back to Jersey a whole line was formed but there was no one at the counter. For almost an hour, passengers were waiting in line but to no avail. The customer service is the worst. They are so disrespectful and unprofessional. Even though we pay extra to get better seats we were still uncomfortable. It's not worth your dime. Save a little bit more money to get better flights.

First and LAST time ever flying Frontier Airlines. I cannot express this enough- You get what you pay for. I had a round trip flight from BWI to ATL on 06/29/2025. Both of the flights were delayed, with my returning flight being delayed TWICE. Arriving at my gate in ATL, sitting and waiting for 30 minutes before we could get off the plane. The gate is filthy dirty. Unlike anything I’ve ever seen in an airport before. Trash everywhere. Really like out of a movie or something. It was like a zoo. The neighboring gate attendants shouting over the intercom “We are boarding for MIDWAY and not FORT LAUDERDALE. If you are in line for Fort Lauderdale SIT DOWN” Many times for many minutes because the screens at the gates are either black or have a “Frontier Airlines” loading page on it.

I was held up in TSA so when I finally reached the departing gate for my flight the attendant was closing the door...The door was still open and as I begged the man to let me on he said 'you missed your flight' and slammed the door on me. After scheduling another flight (which was delayed) I called the baggage customer service number only to be hung up on three times. The fourth time was successful but the number ** he gave me to call was never answered after multiple times. I realize traveling can be stressful but being a Frontier member for so long I expected better hospitality.

Never use this company, we drove 2 hours to get the airport and had the flight delayed 1:30 minutes, once we got to the gate we had no seats after purchased seats 9F and 9E from PHL TO MIA and when we got to the gate we were notified that we had no seats. That were taken away for someone else and we had no seats, we are out of the flight and had to drive 18 hours to Miami, next flight will definitely use United Airlines or such, but never in life use Frontier Airlines, that’s was a such humiliation and expensive lost of time and money, beside the gate attendants are all rude and the worse ever.. Don’t ever use FRONTIER AIRLINES.

Frontier is not as bad as everyone claims. It does have its pros cons. Pros are that their flights are affordable. I would recommend this airline for someone who’s taking a very short trip domestically and for one passenger. If you have kids and longer trip frontier is not the one. To begin with their staff has no professionalism anywhere. Now their flight attendants are nice but not the boarding crew nor the representatives you chat with. Very very unprofessional and rude. Let's just say this airline is for those who don’t mind the **.

This was by far one of the worst experiences ever flying. I should have listened to other people and not booked with this airline. Do you think you are getting a deal and you really aren't. You cannot speak with a person. And if you have a problem, you are screwed. They delayed my flight over 8 hours with no explanation. And then basically told me I was screwed and they weren't going to refund any money. Do Not book with them.