Frontier Airlines Reviews

Booked a flight in june 2024 for our anniversary to Phoenix from philly. On the return our flight got canceled. When I contacted the airline they booked us a return flight home. Problem is they charged my card double the cost. When I tried to contact them they have this 24 hour rule and after that expires you can't get anyone. Please pick another airline because in the long run you will save time and money.

Website offers misleading information on bag charges. Was checking in and the charge per bag was $40 but the total indicated that I was being charged $74. Customer Service won't honor the $40 price because I didn't think to screenshot the page on my phone - Screenshot the baggage pages to protect yourself 0.

I recently flew with Frontier Airlines on a trip from Philadelphia to Chicago (Nov 2-3) and had a disappointing experience. Although I initially chose Frontier for its cost-effective pricing, I encountered several issues: Unexpected Carry-on Fees: I was charged $485.99 for carry-on bags, even though I was told they were included during booking. Confusing Seat Charges: I paid $303.84 for emergency exit row seats, but the correct charge for our group should have been $232.

Reading this review will show about a dozen horror stories all in one experience. Frontier is the worst, and every other review shows it as well. We are back in the waiting area after 4 hours of no information, rude staff, sketchy circumstances, illegal threats by the staff, plane issues, and about 12 delay notifications... and now we are back to square one waiting for information.

Paid for carry-on bags with the Economy Bundle and was told at the gate it only applied to some flights but not this one. Had to pay additional $198 for 2 carry-on bags. What choice did I have since we were going to visit family for Christmas, and I had booked a nonrefundable fare? Turns out the attendant lied, and after I contacted customer service who confirmed I did pay for the bags they credited me the $198 and also corrected the return flight ticket as I had paid for the Economy Bundle as well. Worst experience ever!

Thus airline is a joke. We waited 3 hours to check in for a flight in Boston. We were sold a ticket to Santo Domingo connecting in Orlando. We purchased a pet ticket for our dog to fly in the cabin. We'll when we went to board our connecting flight they told us they don't allow dogs even though it's paid for and on my boarding pass. Now we are stuck in Orlando looking for another airline. They refused a refund because it's posted on their website. We have lost a day of our vacation and they could care less. Manager was rude and customer service useless. This airline is really bad.

Philly Frontier associates stopped us in line and made us pay $100 for a personal item without sizing it. They were incredibly rude and told us they are incentivized for finding people in line to charge. We sized it ourselves when we landed in Tampa and it was the appropriate size. The Tampa Frontier associates said they couldn’t help us since the incident happened in Philly. They gave us a card to see if we can get a refund and the website didn’t allow us to submit a ticket for this issue. They have excelled in causing strategic confusion to steal our money and keep it. We will NEVER fly Frontier again.

We were left STRANDED by Frontier Airline by the agents closing their terminals and telling us there was supervisor getting us Hotel vouchers - when in fact no one was there. We ended up getting a hotel at our own expense and booking a flight home on another airline. I will never fly frontier again.

Fraudulent. DO NOT FLY FRONTIER. Trust this and the 19,850 TERRIBLE REVIEWS. The "customer relations manager", Christopher, is as competent and efficient as the Frontier company, so I don't feel shocked that's who the company has as a representative but my goodness Christopher shouldn't be in customer relations, let alone being allowed to manage it. I won't even go into details, just trust that this company will not be around for much longer. They operate under a terrible business model and 100% aren't driven by ethics nor customer satisfaction.

Very unorganized airline. I had the connection flight from Colorado to Tampa and then from Tampa to Virginia and they lost my bag. Charged me twice and very rude personnel in Tampa airport. That was my first time flying with them and absolutely that would be my last flight with this airline. Please do not travel with them. It is waste of your money.

Absolutely the worst airline I have ever flown with. They nickel and dime you to death. I thought I was saving money by getting a much cheaper fair than other airlines, but that is how they suck you in. Then once you have purchased your ticket, you have to pay for your seat, assignment, a carry-on bag, and a checked bag. For your seats, you have to pay anywhere from $29-$75 for each leg of your trip both ways. You have to pay $75 for a carryon bag, and you have to pay $75 -$150 for ONE checked bag. And their app is very confusing; it says up to 40 pounds is $74, and if you want to go up to 50 pounds it's an extra dollar at $75. So I paid the $75 just to be safe, but it turns out they charged me an ADDITIONAL $75 in addition to the $75 each we already paid.

Worst customer service at PDX Oregon airport today at 30 DEC 2024. Flight departure time 4:54 pm. We were at line 3:35 pm to land luggage - later we were asked to go to print luggage tag ourselves. It was 3:50 pm. But when we went back we were told it is late by 2 mins. Cannot take our luggage. It is terrible experience and forced to split family and I was forced to take other flight. The manager at PDX Frontier checkin luggage area is very rude. They denied refund. Tried contacting customer service no help. Never take Frontier Airlines.

Everything was worse than you can imagine. So many delays and it was almost a 10 hr delay for a 4 hr flight. My entire night was ruined. The compensation was terrible as they only gave 5 dollars. I can't even buy water with that much in an airport!

I and my family recently traveled with Frontier Airlines from San Juan, Puerto Rico (SJU) to Baltimore, MD (BWI), on December 26, 2024. We had purchased the tickets on November 18, 2024 for $415.92 through Priceline.com. I had checked-in on December 25, 2024, for our 6:00 am flight including our checked-in luggage; late in the night on December 25 we have received a text message that the flight would be delayed by an hour with take-off time at 7:00 am. On December 26, 2024 we had reached the airport at 5:30 am and had gotten our luggage inspected for USDA and were in the queue to drop off the checked-in luggage at 5:40 am, there were very few agents at the counter to check-in the passengers or the luggage.

Frontier Airlines is one of the worst in the world. I regretted flying frontier and I will never fly with them again. I flew from ATL to LAX just 5 hours flight and everything about my journey was horrible, first of all I was forced to download the frontier mobile app to print boarding pass and to pay for bag. This took over 45 minutes due to system down. Even the staff saying their system be acting up sometimes which is understood after going through all this it's unfortunate the supervisor told me the gate will be close in 30 minute and I won't be able to make it through the TSA and my flight will be cancel. I have to rebook and pay for another ticket which I did but thanks to my ZURICH travel insurance, the baggage charges was outrageous. Trying to charge me $154 for just 38LB luggage but I declined it and another $69 for 15LB bag so ridiculous, the staff at the ATL airport are unprofessional

If I could give zero stars I would. My booked flight in September was cancelled. Rather than requesting a refund I booked a new flight but to a different airport. A few days later that flight was cancelled as well. Frontier would not give a refund. First they said because I used the airline credit for another flight. Once I showed that that flight too was cancelled they said it was because the back gave a chargeback. When I provided the letter from the bank showing they reapplied the charge and told me I had to deal directly with Frontier, I am getting no responses. I contacted the BBB and they have now closed the case because Frontier is no longer responding. I will never fly Frontier again. They are Thieves.

Currently in the Hartsfield International Airport (ATL). Frontier is the absolute worst airline service to fly with. My 7:25AM flight to MCO has been delayed 3 times (greater than 4 hours). I was told to stand in two very long lines only to be directed somewhere else. I’ve asked to speak with a supervisor and in mid conversation a supervisor above her said let security handle that. Supervisors (male) Lenoy and (female) Demetrie were very unprofessional and rude! I watched Lenoy yell at several customers and the company was clearly at fault for the un organization! DO NOT WASTE YOUR TIME FLYING WITH SUCH A PATHETIC, INCONSIDERATE BUSINESS!

I had the worst experience with Frontier Airlines, and I cannot recommend avoiding them enough. I purchased a ticket for nearly $500 and paid 74 dollars for a carry on bag, for a Christmas Eve flight, expecting at least a decent level of service, but what I received was a complete nightmare. Despite standing in line while everyone else boarded, my seat wasn’t assigned until the very last moment. The flight was delayed, and the plane itself was filthy—absolutely unacceptable for any airline, let alone during the holiday season when people are traveling to see loved ones.

If I could give zero stars I would. One star is is wayyy tooo much for this disgrace of an airline. This is my 3rd time having a delay or flight change with Frontier. This is unacceptable. Thanks to them I spent my Christmas In the airport all day and night. This has to be illegal.

I've flew on Frontier from 3 different Airports to 2 different airports in NY. I recently had shoulder replacement surgery. I was in a Shoulder Brace. I asked to flight attendants if we could move to the exit seats behind us as it was very tight in our row, they were rude and said "You have to pay $75" but they let another couple move and said it was weight distribution. I said, "They're young." I'm 62, my wife is 54, put them in our seats and switch us, that's just bull. I will never fly Frontier again and my wife is canceling our Frontier Credit card. Horrible Experience.

I will never ever fly Frontier airlines again. They "falsely" say "discounted airline" but then overcharge for everything. You pay high dollar for your checked bag and are only allowed 40 pounds. Mine was 3 pounds over and I was charged $100 more. I had to wait in the check in line for almost an hour because there were only 2 employees working and one of them was on and off her cell phone and not helping people.

Horrible airlines. I am disabled and became very sick while waiting to board. I ended up being loaded in an ambulance from the gate. My children went home with my oldest son while I went to a local ER and ICU. My husband was told that our flights would be adjusted and to just contact the airline. They originally agreed and even said there was confirmation in my file that I had been rushed to the ER from the airport. That I could call back when I was released and they would adjust the departure of our flights.

I was over an hour early. A ** man at the counter told me I was 12 minutes late to check in. I still had over an hour till they boarded. I am **. I felt this was a targeted attack to keep me from getting to my destination. I decided to book a flight on united ASAP. He was rude and gave me a feeling of uneasiness. I am a young lady unaware that I was violated. My family insisted I complain after their findings. I was upset, confused, and scared. I think that was his intent. He didn't care and went to the next, didn't even explain why they would check in over an hour early but not board. It was a horrible, degrading feeling, but I went to a more reputable company. No issues have ever occurred with United Airlines.

Recently flew from Denver to Tampa, plane was 15 minutes late, the gate manager pre staged section one boarding along the wall and then sent us to stand outside waiting for wheelchair passengers to be boarded, ended up getting sick from cold, when we landed in Tampa the ground crew wasn’t prepared and we sat on the tarmac for longer than needed, after 40 minutes waiting for check luggage, decided Frontier isn’t interested in customer service.

I can’t believe how the flight attendants work with PAYING customers. Guess what? You wouldn’t have a job if it wasn’t for your customers that you treat so horribly. Your language and how you talk and act all high and mighty get off your broom and be kind and respectful. Didn’t your Momma or Dad tell you to treat others the way you want to be treated.

Worst ever hospitality from the crew despite too many changes from their end to the flight timings and also delay of so many hrs on the actual departure as well. No one stands at the reception cabins when there are delays on the flights and no one to assist when you miss the connecting flight. Also, no proper assistance when required on the flight as well.

I don't know where to start. All I can say DO NOT WASTE YOUR MONEY WITH THIS LOSER AIRLINES. They sale you a very cheap ticket, but boy, they charge YOU for using the toilet. Not to mention, their fee, which is much higher than reputable airlines. Service zero, responsibilities zero, sense of understanding zero, no communication by phone. If you lucky you chat with some bozo on chatline who is chatting with 5 other customers simultaneously. Often you have to deal with delay and cancellation. On and on, expect one chaos after another. I just have one question, how do they survive with that kind of business model and attitude? I hope no ones have to face the experience as I have. I didn't want to give them any stars, but for sake of submitting this comment I had to chose one. So pay a little more and get a peace of mind.

Frontier Airlines is a scam when it comes to charging you triple for your bag on October 18 to October 22. I told strip to Orlando from Houston. They made me pay for 2 checked bags originally online. When I reach the terminal to scan my reservation the Frontier agent told me I have to pay for my carry on bag after I told him I already paid for it twice already. She checked my ticket and told me no, I didn’t pay for it and that I I had to buy a carry on bag for $79.99. I tried repeatedly to contact Frontier after I paid for the bag twice and to solve the situation, not only did they categorically refused but they gave me the run around, these people have no scruples. Please do your due diligence and try not deal with that airline. They just lost a customer. I wouldn’t even give them 1 star review.

Discriminatory and Inadequate Handling of Disabled Passenger's Portable Oxygen Tank. On December 5, 2024, my father, a disabled passenger, and I experienced mistreatment at the hands of Frontier Airlines. Upon check-in, my father’s portable oxygen tank was approved by the agent and properly documented according to your policy. However, at the gate, agent B. ** questioned whether the tank had been cleared, despite confirmation from check-in. He stated that the approval was not properly notated in the system.

Pay a few dollars more to have an on time flight and not be harassed. The flight was delayed, then they delayed us further by having staff inspection everyone's personal item. Frontier is apparently so desperate for our dollars that they can't miss a chance to charge someone the $99 checked bag at the gate fee, even when they can't manage to keep our flight on time. They now pay employees for each checked bag they can force on a customer which doesn't encourage great customer service. The pilot had to ask passengers not to take their gate experience out on the flight crew.

Unbelievable how little your staff and employees cares about your passengers! Feels like everyone hates their jobs! Nobody smiling! Nobody says good morning! Nobody cares! Staff just stands around looking mad!! Good luck!

This has got to be the worst airline I have ever flown in my life. The extra charges to all the gate changes to delayed flight. It was the first time and the last time I will do this. If I could give it a zero star, I would.

Worse customer service in the world. There is no way to contact anyone in live even if you provide them membership account number and booking code 24 hours before departure how the say on their website. Looks like a scammer. It’s unbelievable.

Used to think Frontier was a good airline but recently every time I fly it seems like there’s always someone checking people into their gate who is rude and short with everyone. And there’s always flight delays. We had to pay for a personal item because it was too big (even though they said it was fine on a previous flight a few days before) and that was frustrating but whatever, but the lady that was at the check in-in desk at the gate was so rude about it and wouldn’t let me stand next to my little sister (who is a minor) to help pay for the bag because she didn’t have any money. She didn’t even tell us the price, she just came over and grabbed my card. She was also like this with everyone boarding and I never even saw her smile. Not once.

Most horrible experience. Searched go Alaska airlines on Google and was directed to cheap guru reservation. I booked a flight. My contact info was given to some hackers who messaged me to go to the airport 2 hours earlier then ounce I left, got a message from Frontier that it was delayed almost 3 hours. I spent almost full day at the airport for an hour flight. They don’t let you take an aisle seat even if some are available and they assign seats to you online that you don’t want. After a flight delay of several hours, they didn’t even serve a drink on the flight. The stewardess was rude…

I purchased an airline ticket from the Frontier Airlines web page for Miami to Guatemala on January 2, 2025, for business purposes. The meeting was postponed to April 7, 2025. Then, the Airline will no longer fly to that destination. The airline will charge a $99 cancelation fee, for a service that they do not operate anymore. I called FRAUD.

This airline is a rip off. Their cancelation fees or fees to change. Your flight are more expensive than the flight itself. $99 to cancel or change your flight. Most of their flights are under a $100. They charge for everything. I do not recommend this airline to anyone. Unless you're flying with just a wallet. Worst airline in the United States, they are thieves.

I will never fly with Frontier again after the nightmare experience I had. First, my flight was canceled due to mechanical issues, and the next available flight wasn’t until the following day. Sure, they rebooked me, but they acted like I was lucky this was happening without any additional charges, which felt completely tone-deaf given the circumstances. Then, they sent everyone to the check-in gate to reschedule their travel arrangements, but there was only one person handling a packed crowd of frustrated passengers. It was chaos. As if that wasn't bad enough, they handed out a $10 food voucher per person for an ENTIRE day. That’s it—$10 to cover meals for a whole 24 hours.

I flew Frontier often following covid, monthly actually, for 2 years. Since 2023, their service has been awful and policies are outrageous. Why only provide customer service to Elite members (which cost $99 a year) or passengers flying within 24 hrs? All paying customers deserve to be able to reach someone by phone. Travel can be stressful enough without not being able to reach a live person. And the chat function is a joke! This airline needs to go out of business if they aren't going to service customers properly!

I traveled Frontier home from our trip to California. When I went to check in they didn’t have me a seat and I’m the one who booked for 6 of us. They had put one of our children alone. I did get that problem fixed. I have never flown on an airline that they charge for a carry on. I had NO idea that it was going to cost us $100 per carry on bag. That is SO OUTRAGEOUS!! I will not fly Frontier in the future. I paid more because of the luggage charge that I had no idea about than I would have with our normal Delta who we get free carryon and 1 free check in bag. This airlines is not worth the hassle that we had.

I recently traveled with Frontier Airlines and was quite disappointed with the level of service provided by the flight attendants. Unfortunately, I found their attitude to be unprofessional and dismissive, which significantly detracted from the overall travel experience. The flight attendants seemed to display an air of superiority and were not particularly attentive to passenger needs. Their demeanor came across as unfriendly and even hostile at times, which is not what one expects when flying.

Frontier customer service didn't help at all even when I purchased tickets with them, claiming that they can't do anything because the flight is operated by another airline. Why do they sell tickets if they won't be able to help? I had to cancel 4 tickets and eat the cancelation fee, horrible airline.

The customer service is rude and not helpful from the very beginning. That was a delayed flight and they told us that the flight was canceled only to find out that the flight was still going and we found this out from another passenger. Once we did get to Denver, CO we stood in line for 3 hours with a handicapped passenger. The workers didn’t inform us as to what was going on. They had time to talk to each other but not their customers. It took them 3 days to get us home on a 1 hour flight. For all the time and line and never even offer a bottle of water. This is our first and last flight on FRONTIER AIRLINE. We’ve been flying all over the world and that’s the worst we’ve ever been treated.

Worst airline on the face of the planet! They purposely understaffed bag check in creating a line that took over 2 hours only to make everyone PAY to change their flight for their own incompetency! Do yourself a favor and NEVER use this airline as they will screw you any chance they get. Best part? They charged everyone to change their flight so they made money off of the problem that THEY created! Whoever heard of getting to the airport 3hrs early to make your flight? Frontier is literally the worst customer service I've ever seen and I should know, it's my line of work.

I paid extra for my seat and carryon. And didn't get either. According to the staff, the flight was overbooked but at the office boarding few seats in the front were empty. The personnel has no customer service training. Very uncomfortable seats. Definitely not an airline that I could recommend.

A joke and always will be. The fact that they attempt to charge for a backpack is preposterous. Clerks making threats of not allowing you to fly yet provoking you with the nasty attitude and beguiling. They have hired road lizards for customer service and sheesh…are they really that money-hungry…then $99 at that! Delta and United are my normal airlines and for the head and aggravation with these nutjobs I have received; never again will I ever fly with Frontier; I am deleting the app. It is very true you get what you pay for. I will not take a chance with quality over quantity again.

The staff in Denver International were absolutely awful and rude. Will never fly this airline again. The price is not worth service. Agents at boarding were not helpful at all. Rushed you and bad attitude.

First, a week after I booked my flight they changed return flight so instead of a 3 hour flight it was 12 hours. Now I go to app to check in and they say I didn't buy return seat when I know I did. They switch prices depending on if you use website or app. So I paid now to have a seat in the VERY LAST ROW. I WILL NEVER USE THEM AGAIN.

I have booked a few flights with them in the past few years. And every single one has been canceled by Frontier or adjusted so I have to cancel and book other airlines. Which causes me to lose money because I'm booking with the another airline closer to the flight. And I have to adjust hotel and rental car plans because of the changes. I'm the idiot thinking this time would be okay, so I booked with Frontier and I just got another email from them that they adjusted my flight next flight and I am missing a connection. I can't say how much I hate Frontier.

Las Vegas airport frontier staff manager Mary Ann and 2 African American workers were so rude and threatened me kicking me out of the flight because I couldn’t get my bag in and this was my connecting flight from Europe. They suck and I will never fly with Frontier nor will I let anybody I know fly with them. I had to leave my bag at the airport…

Do NOT fly with this socal airline, absolutely NO!!!! Customer service, only computers that go round and round, They will put you and your wife purposely in different seat to make you upgrade. Trash shady company.

The physical flight service was ok. The digital service and phone customer service is awful. I had to cancel one of 3 tickets, and even with the paid upgrades in booking was unable to do so. If you think you will need to cancel or change your flight don't fly Frontier. If you have no options, good luck.

Worst Airline ever. You will be overpaying more than you know. They have no proper customer service. Only a chat that does nothing to help employees suck seats suck. If you want a flight from hell take Frontier. I will take any other Airline but frontier. Save yourself the nightmare. I will never give frontier my family's money or friend's money ever

This company is trash. They charge ridiculous fees, they do not have enough knowledge to handle even the simplest of problems, they then charge you to make up for their failures. Do not use this company.

If you can fly elsewhere. In a trip from Utah to Arizona to attend an expo for business. They lost my checked bag twice. I flew with 2 bags and both times they lost my bag. I was traveling with food and because of the delay the meals that I was bringing to the expo spoiled. I have filed a claim and it has taken over 50 days and no movement. They keep passing me around and no resolve. I will never fly with them again and recommend if you make the poor choice and do be sure to only use the carry on for bags. Their staff is rude and their airline is a joke. Negative 10⭐️

Worst airlines ever. Worst staff ever. Inefficient. They don't even know what communication is. They changed the gates at the last minute and announced 5 mins before closing time. No message. No mail communication. None whatsoever. When asked why they have communicated, nobody responded. When I was persistent for an answer, they denied entry to the flight. When asked why, they said because they can and there is nothing I can do about it. Everyone is rude. Their staff is rude and obnoxious. They won't speak to you when spoken to. They talk at you, not to you.

Here’s how you could express that in English: “They tried to charge me for the same baggage on my fourth flight, even though I had flown with it three times before without any issues. When I refused to pay, they closed the gate and wouldn’t let me board. This airline felt more like an animal transport truck than a passenger service.”

Do expect to be overcharged. Do expect unfriendly employees. Do not expect vouchers for hotel if flight is changed. Do expect the flight to be changed. Do not pay for any bundle as it is not honored. Cancelled flight and no reissued ticket. I had to buy 2 one-way tickets to get home.

I am extremely disappointed. We were lied to our face, my whole family. We booked a trip from Detroit to Denver for a family of 4. First, our flight was changed from one to two. When we landed in Dallas we were told not to go too far because we will continue to fly with the same plane to Denver but of course it did not happen. 15 min later we were notified that our 2 pm flight was cancelled and changed to flight next day at 6:00am. How disappointing it was because we only 4 days of vacation and really wanted to use these days to be together. In order not to ruin our vacation, we had to buy three tickets with American airlines to meet our daughter who flew from Toronto to Denver and was waiting for us in Aéroport. It was her reading week at university!!!

What a horrible airline! I live in Florida and Hurricane Helene closed the airport the day of my flight. They refuse to return money for the seat that I paid for. Spend your money on a credible airline.

Don't buy the wild pass. Frontier does not have anyone to talk in case you need to resolve a problem. I left messages and they said that they will returned my call and no one call me. I am trying to cancel this more than a year ago and no respond. Don't waste your money, find a different airline that provide good customer service.

The worst airlines in the history of American consumer aviation industry. Big Buyer remorse. They don’t care about customer. Never seen such a rip off company ever. I promised myself that I will never be using this company ever again.

Worst airline I have ever used and I have been flying for 40 years. Waited in line to check bags and when I was next in line 4 employees stood there looking at their screens for several mins and time lapsed so it was 1 minute past check in. They said the gate was now closed! Missed an important meeting and had to pay for additional transportation when I landed. Will absolutely never use this airline again!

What a horrible service. I was 2 hours earlier at the Austin airport. She was the only lady at the desk. Don’t want to help us to print our tickets. Thanks to the service we lost our flight. What a bad service.

This was the worst experience I've ever had. I flew out of Seattle to Nashville with a 6-hour layover in Denver. Last night, every single Frontier employee was rude and had an attitude. They changed the gate shortly after the posted boarding time. I sprinted to the gate but made it there at 5:51 am. They also didn't do a last call.

I think their CHAT line is run by bots! I couldn't cancel nor reschedule a flight. Terrible! Now, after the fact, I discover they have the most complaints! I booked via Expedia and they walked me through the process I repeatedly had done. Expedia did offer a check box that offered cancellation fee but Frontier never refunded. They had me classified as unrefundable. Expedia said, after the fact, oh, they have their own policies of refunding money. When I tried to reschedule, I still got cancelled! I called them and they only respond to their elite customers. Never again! Have fun with the money and PLEASE do not rebuttal with excuses and defenses if I'm not getting a refund. You know where to shove

Frontier will screw you over! On two separate occasions I booked flights through Frontier and then booked my rental car, hotels, parking and such for my vacations. After about a month, each time, Frontier, completely canceled my flights, with no explanation. The only option they gave me was an outgoing flight the same day I was suppose to return home, a week later. I ended up having to cancel and rebook almost everything and ended up paying twice as much because everything went up during those months. Would have been better off booking with any other airline on the front end. They are scumbags!

Frontier Airlines has had a bad rep for a long time but I still chose to fly with them to have my own personal experience first before just assuming it is what everyone says it is. Unfortunately it was a disaster getting home. I had both flights delayed, sitting at the runway waiting for over 30 minutes to take off due to “congestion”, and then after a long miserable day of traveling, we finally arrive to our destination just to sit on the runway waiting for a gate to be assigned to us. I should have been home by 10:00 pm but didn’t even leave the airport until 12/midnight. I understand things happen, stuff comes up, but it was like a ripple effect from the first flight that made everything else just fall into shambles.

NEVER fly Frontier, EVER! They were so disrespectful & disgusting!!! The WORST experience I’ve EVER had with an airline! But unfortunately, the way they treated me didn’t come close to what they did to others!!! On 10/12/2024 without any explanation, Frontier Airlines cancelled several flights, then flat out lied about their compensation! They told me they’d provide me $100 voucher towards another flight & a Hotel voucher for the night. I waited hours to speak with a ticketing agent & by the time I got to the ticket counter there were NO further flights available. In turn; NOT honoring either voucher! Along with treating me deplorably & making me feel like a the BAD-GUY!

Absolutely the worst airlines I have been in my 74 year old history… Prohibitive add on fees. Rude Ticket agents. No real gate arrival or departures. No refund policy is because you will want a refund. Deception and rude agents are programmed to add on charges. The icing on the cake… ask for coffee then they wanted 4.00 USD. NEVER USE THIS.

I live in Saint Petersburg Fl, and had a flight scheduled for the day of hurricane Milton. Rescheduled for the following week unaware that schools would still not be in session. Planned trip with my wife and son, my son could no longer go because of school, and taking his ASVAB. Called to get a credit for his flight (was going to just upgrade seats and add bags), and Frontier says "it will be a $99 cancellation fee IN EACH DIRECTION", and because that is more than the cost of the ticket, they would just wipe the ticket off instead. Glad to know Frontier cares about their customers gong through a natural disaster. I understand that this is a normal policy, but to not modify during times of emergency is absolutely ludicrous. I WILL NEVER fly frontier airlines due to this experience. I will make certain that everyone that I know should not fly frontier.

Warning! Please do yourself and others whom you care about that intend to travel using Frontier Airlines. Do Not Book! There should be a warning label like there is on cigarette packages indicating the risk of doing so, specifically financially. Frontier is literally a Joke Scam of an airline that should be investigated by the FAA for what appears to be illegal business practices bordering on criminal. From the awful frustrating experience of using the so called App (not user friendly) to check-in only to get an error message multiple times that prevent you from checking in electronically.

Terrible experience with canceled flight and I was left without much options. This airline doesn't care and could be compared to Volaris airlines. Hopefully soon they will go bankrupt and be forgotten.

I recently flew with Frontier Airlines and had a very disappointing experience at the gate. Right before boarding, the gate agent rudely insisted that we fit our backpack into the personal item bin. Our bag, which we’ve flown with on multiple occasions (even on budget airlines like Spirit), has never been an issue before. It fits perfectly under the seat, but the wire frame, which is flat and non-bendable, didn’t completely fit into the bin during their inspection.

Experience with Frontier Airlines. I had an absolutely awful experience with Frontier Airlines. First, they charged me an outrageous $100 for a bag that was only three pounds over the limit. To make matters worse, after I paid for my trip, they canceled the flight with little explanation. Instead of accommodating my party, they refused to seat us in the same section unless we paid even more money! The customer service was unhelpful and dismissive throughout the whole process. It feels like Frontier is only focused on squeezing as much money as they can out of their customers without caring about service or satisfaction. I won’t be flying with them again. This version captures your frustrations clearly while keeping the tone professional. Let me know if you’d like any adjustments!

So @flyfrontier comes with a promo for 50% off eligible for flights only on T, W and S, and through Dec 18… 85% of their destinations are excluded, and most of the included destinations have from 1 to 4 flights a month on neither of the days for which the promo applies … = no promo at all.

What a horrible experience. What was supposed to be an hour flight to Vegas from Phoenix was ridiculous. After four delays, I finally threw in the towel. There was no flight crew or any plane that I saw. And of course no one to talk to. Then the next day, I see that there was a fire on one of their planes to Vegas. The worst customer service I’ve ever experienced. My trip was canceled. I will never ever fly with Frontier. This airline is a joke.

Horrible experience. Run away and spend $10 bucks on a reputable airline. Check in was horrible, customer service horrible. Had to buy a check on bag twice even though we ordered a round-trip ticket. Never again.

While our flight experience was fine, my review is in regard to poor customer service and being charged hefty baggage fees for checking a car seat. We are first time parents flying with a 1 year old and did not realize car seats could be checked for free when we booked our tickets. Frontier pressures you to pay for bags ahead of time or you will pay much more onsite. So we paid for 1 check bag each way for the car seat ($114 total). We realized car seats can be checked for free when we were preparing for our flight the night before and explained what happened to the gate staff. She made note on our tickets and gave me a QR code to redeem a refund and on our way we went.

I am flying from Charlotte to Detroit and my departing flight was delayed 2 hours because there was no crew to run the aircraft that was sitting there for 2 hours and then when we finally departed we sat on tarmac for 30 minutes as other planes have the right away. On my return flight I had a connection in Philadelphia. Once we landed we sat on tarmac for 30 minutes waiting for a terminal and my connecting flight to Charlotte is already delayed 2 hours. There is a reason these flights are cheap. Do yourself a huge favor and spend a little more money. You'll thank me later!!!!

After showing up at the Cincinnati Airport with more than enough time to check our bag we were ignored. I feel this was done on purpose. After waiting in line for 20 minutes the next available person had us walk up and then she walked off and left us standing there. The other person would not help us until he had taken care of the other people in line that we were in front of. I feel that we were racially profiled. By the time the person checking in the bags got to us he took our baggage slip and told us we were 5 minutes too late to check our bag. He informed us that we would have to check it at the gate.

Stay far far way from Frontier Airlines, with poor customer service, an unreliable flight schedule and what appears to be either poor pilots, lack of pilots, poor staff scheduling practices or plain old poor aircraft maintenance leaves Frontier Airlines with far too many delays/cancellations. They call a flight delay that was leaving on 8pm on a Sunday that now was scheduled to leave at 6 am on Monday???? You get a refund but you’re stuck in an airport for 10 hrs, at night with everything closed. If the service is this bad you can only imagine how poorly their aircraft are maintained? Don’t know for sure but can only guess? Better to drive than fly Frontier!

This airline has the worst customer service, rudest and hostile staff I have ever seen. The staff at the gate for our flight from Seattle to Las Vegas was yelling at people not considering children such as ours were around us which overwhelmed and upset the kids. They have no manners or empathy to explain things such as carry on bag hidden fees with respect instead they yell and disrespect you. Never flying with this airline again.

I have flown Frontier many times and never had a problem, until June 10th of this year en route to Florida. As I always do, I tried to check in online the night before via the app. I kept getting an error message. I was a little anxious as I like to have things done beforehand. Tried multiple times, different browsers, and finally called customer service. "You should be fine, there have been some online issues, just check in when you get to the airport". Get to the airport, the flight was canceled, hence the error messages! No text or email to let the paying customers know?! Had to book a flight to another airport over 2 hours away.

Well, let's start with their queue and the flights desperate not to miss, follow the photo, and the worst part is when it's your turn, if you're **, get ready to be judged, they scream at you and tell you that you're going to miss the flight then you in nervous throw everything away and don't see that she will charge you even though you throw it away and end up with 40 pesos! You need to run so she says if you don't accept even thrown away they will charge you and you will pay because she will cancel your flight! It's a storm followed by prejudiced blockage and they steal you 200 dollars from a 40 weight suitcase. Basically you are deceived and now you accept.

If I could give them a ZERO I would. Worst experience in over 40yrs. They had a glitch with their site. I thought I had checked in 24hrs in advance. I arrived over an hr early for 1.5hr flight. I didn’t have a boarding pass on my phone so I asked the agent if he could print one for me and he said it would cost $25. Then he said I should have checked in online of which I responded with. I did 24 hours in advance. I am not sure why I don’t have my boarding pass on my phone and in my email. he said I could go online and check in and I did. But now we were at 60 minutes until my flight departed and a pop-up came up with check-in closed. I asked the agent if I could pay the $25 and have him print the boarding pass and he said no check-in is now closed asked what my options were and he said to buy a ticket for a much later flight. They were about seven of us that were having the same issue. A total of three agents refused to help any of us.

If I could give less stars I would. I would not recommend anyone to take this airline. Flight delayed going to destination, flight delayed 2 times to go back home and the ticket person was very rude. Also lost my luggage, my flight left on a Monday and I didn't get my luggage until Thursday. All my meds were in there and I have serious illnesses. No wonder price is so cheap but you just as well use another airline cause you will end up paying same price after they charge you for everything. You never can contact anyone on the phone. This is the worst airline ever.

Terrible flight experiences both directions. The initial flight was delayed over 3 hrs, and they refused to refund it even though there is a federal law now saying they have to. When I inquired about it they told me that the law is not yet in effect. I looked up the legislation and showed them right at the top the effective date, which was several months prior. They told me to google the law with the date they quoted me to find "news stories" about it. I just pointed at the actual law that I'd pulled up directly from the government source and they gave me ye olde shoulder shrug.

I booked 3 separate flights for my daughter. And all three times were switched within a month. One was a direct flight which was switched to a new time with a 12 hour layover. We canceled that flight but was incredibly difficult and complicated to get a refund to my original payment. One was delayed by 2 hours and when she arrived at the airport it was delayed 2 more time and then cancelled. I had to book her on another airline. Her flight home was supposed to leave at 5:30pm and was switched the day before to depart at 5:50 am! I have no idea how they can get away with this. They pretend to have normal flight times with direct routes but it’s never the case. Total scam. I would not recommend to anyone.

Nope! My experience at the layover in Den was incredibly TRASH! Like how you change gates last minute and it’s on the other side of the airport? Like Frontier send emails or some type of notification on gates being changing flights but today that didn’t happen which led me to pay for a plane ticket! Having to pay TWO extra plane tickets throughout my whole trip is sooooo ludicrous!

Awful. If you like cheap flights and to wear nothing but the clothes on your back, then it's fine. I tried to pay for a carry-on for my return flight. The mobile app didn't work but they threaten to charge you more if you don't book online. It charged me to board early but didnt process transaction for carry-on. Had to PAY EXTRA and NOT BOARD EARLY. Waste of money and time. Read online policy and it never stated they wouldn't issue a refund after flight. Employee told me to contact them after the flight but customer service said "There's nothing they can do now that the flight is over." I wouldn't recommend this airline if my life depended on it.

We arove 3 minutes before the booking said I had to be there. The supervisor closed the door on 12 of us. They admitted that the supervisor was wrong but did nothing to help us but give us a card to apply for a refund. She said they did that because they over booked the flight. That is wrong.

Flying out from Frontier Airlines in MCO. Would like express how hard I seen them guest services Katherin and Andy work hard, as I see them helping handicap guest and attend politely the guest. Was a relief during Hurricane Elena. They were putting smile on faces, let them they are notice. They working at gate 16 & 17. Flight attendants are the best. Go beyond the graceful service. Looking forward to fly with frontier again!! Aixa

I had a terrible experience with Frontier Airlines and would give 0 stars if I could. What seemed like a cheap ticket quickly turned into a nightmare of unexpected fees. First, they charge extra for *carry-on bags*, which is ridiculous! Most airlines include that in the ticket price, but with Frontier, expect to pay up. To make matters worse, my flight was *delayed with less than 10 hours' notice*, causing major disruptions to my plans. The airline showed no responsibility for this inconvenience. When I tried to reach out for assistance, their *customer service* was by far the worst I’ve ever encountered—rude, unhelpful, and dismissive. They clearly don’t care about their customers. The whole experience felt like a bait-and-switch. While they advertise low fares, by the time you factor in all the hidden fees, you end up paying *way more* than you bargained for. Overall, avoid Frontier at all costs if you value your time, money, and sanity!

I purchased tickets on Priceline to fly to Oregon on Frontier. After purchasing the tickets there was a mistake on my return flight that would get us in the next day. I would never had picked that flight. I called Priceline the next day when I realized the mistake. They said I needed to call Frontier. I tried calling Frontier but there is no way to talk to a live person. Now I either need to pay another 500 to change flight or lose 285 by canceling flight. So wrong.

SCAM AIRLINE! Frontier is charging the highest final price for the worst overall experience. They made every aspect of travel as uncomfortable as it could possibly be, for an outrageous fee. Frontier is guaranteed to arrive late and bring regret.

Today I took a connecting flight from Minneapolis. I paid an extra $75 for my check-in baggage even though it was very little lb. Only for 5lb. I waited in Denver for 7 hours and I didn't pay extra for the staff bag, then the employees in Denver were quite rude about my forced payment in a very rude way. I told them I was here in the same way, even though I explained it. In addition, Frontier employees in Minneapolis confirmed that this was a personal bag. The employees here forced me to pay roughly. They also discriminated, I paid an extra 100 dollars for my laptop bag. When the plane ticket was only $50, I suddenly paid over $350. This is officially a scam. Harmony between teammates is zero. Customer service is terrible. Extremely rude people. Especially the person named Anthony at Denver Airport is very rude. He made fun of me and bullied especially about my payment. You should not never ever try this Airline.

Trustfares.com sales me your ticket $97. This morning then instead of E -Ticket, I get email to call to confirm??? Call get put on hold and says Frontier turned your Ticket into standby and I don't know why he states. Then comes back and says you are full NO standby for now, BUT he has a discounted rate for a ticket on same flight $227 not $97? What kind of legal SCAM is this? "If you go to Frontier it will be $300+ Maam so I suggest you confirm the $227." He pushed, begged and BULLYING me over 15 min and I said NO. I prayed for him and said Can l original $97 flight tomorrow to MO. He said "I can't, I haven't charged you." Then he again sends an email pressing me confirm the $227 not $97, I just closed the email. W H A T a scam you associate your company with, The Frontier chat person says there is no ticket under my name. I have to warn card company about this company to NOT pay out if He tries to pull one over. Sad, very wrong. #deceitful Why you break with scam people, legal scammers. NOW I have no flight to MO for now.

WORSE AIRLINE FOR CUSTOMER SERVICE!!! I have tried for 5+ days to make changes to my flight. I can’t speak to anyone. This airline only cares about MONEY. You can’t speak to a customer service agent or anyone else by phone to get help.

I was originally going to fly out of Colorado Springs. My father had just passed away one day prior. I decided to take a cheaper flight back home from Denver, Colorado. My ticket was for a one-way back to Nashville, Tennessee, and the total cost was $143.00. Then when I got up to the ticket counter I had to pay for my one suitcase luggage bag check and the cost went up to $ 212.00. Still a good deal. I then proceeded to my gate to take off. I had a backpack. You can see it in the photo. My flight was boarding. As I went pasted the gate lady checked my bag size. I told the lady my father had passed one day prior and I had his possessions in the bag and, I didn't want to let go of them. I told her it was a Chicago Bears football in the original box, but she would not let me board until I went over to the check-in counter.

I will never fly Frontier Airlines again - my first and last experience was horrible and after reading the other reviews and comments I can echo most of the same complaints. First of all I bought a return flight from Portland to SLC- was not asked to pay for carry on. We got to airport, went to board and were asked to leave the line as we had 1 carry on and we had to pay $99 before we could board. After that embarrassing incident, they then told my husband to put his backpack in the container - it was tight and they asked for another $99 - we quickly removed a pair of shoes from his backpack, put it in my carry on and finally boarded a half full plan, tons of overhead space and flight was delayed for an hour and 23 minutes. Worst customer service I have ever experienced, and we are seniors we have traveled a lot.

I went to the terminal 1hr and 15min before my flight to check in. The agent told me I have to download the app to check in. As I’m doing that, they say I have to pay for a same day flight because now I’m too late for my flight that is an hour away. Needless to say I DID NOT pay $156 for a one way flight from Las Vegas to Ontario, CA. I have a work computer and a small duffle bag, they said I would have to check for an additional $56!! Frontier is a racket!! NEVER will I EVER even consider flying with them again. Bad customer service, and bad policy!

I lately tried to contact Frontier Airlines using their customer support variety however encountered lengthy wait instances that proved quite irritating. After numerous attempts without a resolution, I decided to reach out to a different Frontier Airlines contact range at 1-855-550-0687. To my remedy, I became linked immediately to a customer support representative with none wait time.

DO NOT BOOK IT! IT'S CHEAPER FOR A REASON!! They do not help you out when they push your flight back 2+ hours (not due to weather) and make you miss your connecting Frontier flight that was booked together by them and was not willing to help other than, "Here is your money in 5 to 7 days..." Not even giving you your money then to pay for a new flight. I ended up paying $300 MORE to get to a airport 3 hours from where I need to be and then has to pay to get a ride 3 hours away. YOU GET WHAT YOU PAY FOR I GUESS.

Where do I start.. If you pay for an exit row seat you aren’t guaranteed and an exit row seat and there isn’t a cash refund given when they can’t get you a paid for exit row seat. They will only chat unless you have already made or paid for Elite status-worst customer service because it’s non-existent! Days of taking care of the customer doesn’t stop with the non-customer service peeps, the flight attendants don’t attend or care for the passengers, they’ve turned into power starved Frontier employees.

Okay on July 7th I booked a flight with Frontier Airlines. It was a round trip flight due to having to go to Atlanta to a jury trial. Unfortunately the jury trial was postponed until December. Frontier said they would refund the 349.00 as credit towards my flight in December but this is not true after about 25 times email correspondence with frontier I ended up where I started multiple times. Basically frontier is going to keep my $349 on a flight that I never flew on and as far as the credit they promised I never received it. Unfortunately I'll have to find another airline to make my trip in December because their current frontier customer service it's nothing but a automated service. I have never in my life had this kind of problems trying to book a flight and I will never have this kind of problem again because I will never recommend or use frontier airlines ever again.

So I booked a round-trip nonstop flight, three months in advance. Great! Received text/email notifications the next month that the outbound flight was canceled. I opted to keep the return flight. Three weeks later I get text/email notifications saying "sorry you will miss your connection". Nonstop flights don't even HAVE connections! Turned out that three days earlier they had changed my direct flight to a connecting flight with a departure time that was 8 hours earlier. And did not notify me. (Yes, I checked spam emails and blocked texts.) That is just... uncomfortably unprofessional and incompetent of them. So, despite the cute animals painted on the planes and the budget prices, I will not consider them for future travel.

I flew for the first time with Frontier on August 29 2024. Late plane arrival, late boarding, late departure. I was charged for a so called “free” carry on. I was pulled aside and told my regulation carry on bag was too big. It was exactly like many others I saw board the plane. I’m a senior and the flight was already late. I was told if I don’t pay I’ll have to take another flight??? I did not see them check any of the bags and large bundles boarding the plane. Other passengers tried to console me and couldn’t believe I was charged. And to top everything the flight was half empty and so were half of the overhead bins. After mentioning to friends and family I was told that Frontier was already on their list to not use due to other unpleasant experiences with them. The agents were rude and did not bother to issue a receipt even after I paid. I had to go back and ask for it. I was told it was 99.00 charged but the receipt said 168 after I finally looked at it.

Please be careful with this airline and try to avoid buying tickets with Frontier as much as possible. I bought a ticket from San Juan Puerto Rico to Miami (round trip) through their website and they charged me the money but I never received the confirmation and the locator of my reservation, so I had to buy another ticket with the same airline, with exactly the same route and at the same time, receiving immediate confirmation of my second booking with the record locator. I called the airline dozens of times to ask for a refund for the first ticket that they charged me and that they never gave me and several months have passed without them giving me a response about the refund of my money ($359,00).

The most dismissive and disrespectful service I have ever encountered. Rescheduled my flight without ANY NOTIFICATION. Then lied and told me I was not at gate 2 hours before flight was SCHEDULED to leave! Some miserable shrew, that was given the title of supervisor said the gate doors had just closed (a blatant lie as the airline left over 10 people at Midway Airport)! I asked that employee to check how much would they charge me for a new flight and this THING told me, "I don't do that," and walked away! I had to find out from a concessions worker where to go to inquire about Frontiers' business practices. He added, 'Ya, they rip everybody off!'

My family of 6 adults, 2 toddlers and 2 infants were headed to Portland from SLC. I received a text and email the flight was delayed midmor morning the day of departure, I confirmed this with customer service. We arrived at the airport 3 hours before the new departure time and the agent told me we were late and could not check in our luggage. He refused to help me, get someone else to help me, look up the time on the computer or look at my texts or screen shots of the conversation with customer service. He told me to get to my gate, when I asked how I would get the large luggage through he said I would have to take it up with tsa. He told me when I walked back up to him that he had called the gate agent and they were waiting for us.

Don’t book Frontier. Really bad customer service services and no self check in - They closed front desk one hour before departure time so if you accidentally didn’t check in the night before you are stuck because there is no self check in machine and also no front desk to help you and the ticket is always non refundable - Their carry on charged you $100 more at the gate if it is not fitting into the little box that called carry on size. STAY AWAY!!!! Don’t even open credit card with them because ALL MILES CREDIT REWARD EXPIRES LESS THAN 12 months after gaining.

This was a bad experience from start to finish. I fly a lot and use apps, but I couldn't download app or check in online and they couldn't help me but charged 50 for my daughter and I to check us in on top of the $158 for a carry-on and one checked bag not over wait. They were very difficult to understand as well. Then they gave my teenage daughter in zone one and me in four and made her carry my heavy suitcase. I explained the situation and they wouldn't help.

This airline should be not working..they charge me for the backpack plus they charge me for my luggage..the lady working on the check in was so bad she gave me a bad experience.. I'm not going to reserve any more travel with this airline..please get another airline..this one sucks.

Recently had a cancelled flight and was given $100 voucher to use for future Travel. When We tried to apply the voucher it only had $1.75, when Tried to reach to airline, only serve members, had to chat online. On Chat informed that Voucher covers only base Fare, Which was ($40 on WebSite) but rep says base fare is $1.75 that the voucher will cover on that flight being booked, Who is flying for $1.75 nowadays? Scam. SCAM. SCAM .. Consumer BEWARE.

I did the upgrade for my girlfriend and I to sit on exit row seats. During the onboarding process at the gate, I was asked if I was able to help during an emergency, I said “yes”. My girlfriend was then asked the same question and she also said “yes” but she has a **-speaking accent. The supervisor gate agent (a woman who was not friendly at all and extremely confrontational to us for no reason) then began to behave very rudely and discriminatory to my girlfriend because the agent didn’t like the accent when my girlfriend said yes.

I added a bag on a round trip flight for $120. When checking in for return flight, we noticed the bag was not added, which was four days later. Tried to reach customer service automated system was not working properly so today I called to get a refund and they refused and asked why did I wait so late to ask for a refund in an accusatory tone And that I would have to speak with the originating airport Because they couldn’t give a refund over the phone.

Customer service the worst ever. Communication let’s just say they have absolutely none! And Honestly they can let the airline go. By the time you pay for everything single thing. You would be better off taking Southwest. Cheap it’s always good.

Paid online for carryon then got charged again at the gate. Reps had an attitude and not one smile or offer of help. Terrible!! Will never fly with Frontier again nor recommend anyone. They offer low flights so they can gauge on carryon and personal items.

I cannot recommend flying with this airline. I flew from SAFO to LAX. Had a very small carry-on only. It is true, that I have a long double last name and it took me and the check-in assistant a long time to find out how I had to add my name to the app in order to get the boarding pass. There was no printing machine. If the assistant would have had to print the bp it would have cost me $25. The assistant assured me that I just had to skip through all the questions on the app to get my boarding pass. Then there was a 1.15 hours flight delay. When I finally wanted to board the flight, the flight attended asked me to pay a $99 carry-on fee!!! When we arrived at LAX with 1.5 hours delay we had to walk through the terminal where a long line was waiting for busses to bring us to the main terminal where we had to take a shuttle to the Uber/Lyft. It was an ordeal!

I have flown for 48 years. I've been on nearly every airline in America. I've flown Frontier Airlines 6 times. I didn't want to write a report based upon one bad experience. So I made it a project to see if Frontier is as truly horrible an airline as I believe them to be. Yes... Frontier Airlines is without a doubt the very worst airline I've ever flown by a very large margin. In fact. The 5th time flying Frontier, not only was just everything completely awful, I actually feared for my very safety. In fact, I believe if Frontier continues to operate the way they are, I believe we will be seeing a catastrophe in the near future. I believe if the FAA doesn't look into Frontier and do something soon. Lives will be lost. I highly recommend you pay $100 more dollars and fly anyone other than Frontier. Your life very well may depend upon it.

Got to terminal 45 mins before flight to Las Vegas. App didn't work to add luggage. Finally told us we could get a ready card using the cash we had. Went to the machine and exchanged the cash for card. Returned to check in. Boarding was closed.

This is the worst airline I have ever flown with. The app doesn't work, over price for baggage, no one to talk with on the phone in emergency situation, poor customer service, you pay for every darn thing and lack of communication, never return calls as indicated on the automated system. Frontier is a bunch of liars.

This is the worst airline I have ever flown. Poor customer service and they don’t care about it. I paid more than I would flying Delta day of purchase. I will never fly them again. They are more expensive than All other carriers and the service is very poor. I will never fly again.

The correct rating for Frontier is a negative -10. They are the absolute worst airline I have ever flown! They were unclear on the size bags and quality of bags until loading the plane and then said they were going to leave us unless we paid $99 for an additional carry on bag because of the size of a bag we bring as a carry on for our trips. So rude and unprofessional…

On my 4th email that I’m delayed again. Been at airport 6 hours for a 2.5 hour flight. Plane emptied and refilled without being cleaned. Everything disgusting. They could care less about the customer and it shows by all employees. Last time I’ll ever fly Frontier!!!!

I booked a flight with Frontier for my two adult children. One had little flying experience, and the other had none, and it didn't have a layover. They then informed me that the flight was changed to one with a layover in the middle of the night. I think they bumped us because we got what I thought was a good price. I was never able to talk to anyone, but figured out how to cancel. I'm going to go with another airline, even if it ends up being more.

Budget airline at its finest, seats are like sitting on a concrete bleacher, so uncomfortable maybe add an inch of foam? Employees are brash. Delay after delay…. If you have little $ & tons of patience this is the airline for you.

I mean - infinite stars. Please do not fly Frontier! **August 4th, Buffalo to Philadelphia: My first and last trip with Frontier.** I’ve quickly come to realize that Frontier is more of a credit card company disguised as an airline. The entire experience was predatory and abusive. My husband inadvertently forgot his carry-on bag, and because paying customers are boarded first, I was left behind with his bag—which I had already paid for at the time of booking. Despite the agent witnessing him board without the carry-on, she allowed him to proceed, only to demand that I pay again to board with the very same bag. The agent was dismissive and rude, insisting I had no option but to pay again for the same carry-on. She also informed me that I could only request a refund by filing an incident report online.

I'm not sure if I can write a review without being brutally honest and not sound like a complete **! Please do not fly with Frontier. I repeat. Please DO NOT fly with frontier. The airline comes off as affordable but it really isn't. Upfront it looks like a fantastic deal! But they charge you for your bags, selecting your seat or seats. In the end it adds up to the same price to fly with Southwest or American. I have never experienced so many delays with my flights until flying with frontier. I'm not talking about a simple one to two hour delay....no.. no..no.... I'm talking about six to eight hour delays. You get what you pay for! Be advised if you have somewhere to be at a certain time DO NOT fly frontier. I will not fly with them again.... IT'S OVER! hahahaha but seriously it's been a nightmare.

I have flown Frontier 4 times now. Each time they try and figure out a way to get you to pay for bags at the gate. A cpap is not considered a personal item but a back pack is. apparently that totally confuses them when you put your cpap in the backpack. I had to remove my cpap and carry it. The last leg I did in St. Louis was the worst. It was compounded by the rudeness of the agents. If you’re going to fly frontier, go ahead and add that baggage and see how they’re just as much if not more than other airlines. Skip frontier.

I contacted the customer service number 1-855-590-8050 regarding discount rates on daily emails that I receive from Frontier Airlines. None of the discounted tickets went through. I tried booking directly, amazingly it booked with none of the promotional pricing. I spoke to an off-shore male operator who informed me that because I booked there was nothing he could do to help, I asked for the call center in the U.S. and was hung-up on.

On July 29, 2024, at 1:02 PM, I purchased four airline tickets from Frontier Airlines' website for travel from Baltimore, Maryland (BWI) to Chicago. The flight confirmation number was UIHYRN. The scheduled departure was set for Friday, August 16, 2024, at 7:40 PM, with an arrival time of 8:36 PM the same day. On August 15, 2024, at 7:48 PM, I received a confirmation email instructing me to check in for the flight, with the departure and arrival times as initially mentioned. However, on August 16, 2024, at 3:21 PM, I received an email and text message notifying me of a flight delay. The revised schedule indicated a new departure time of 8:39 PM on August 16 and an arrival time of 8:08 PM on August 17, resulting in a total flight duration of 24 hours, which I found unusual.

Frontier never again. We had booked originally to fly to Chicago from NYC in April 2024. Frontier cancelled almost in a few days, but that gave us enough time to rebook which was not a big deal. A week or 2 later we noticed a similar flight again with Frontier. I never flew Frontier so I figured since the price is great I'll give it a shot again. This time the cancelled and notified us again after we have arrived to LaGuardia.

Do not ever book with this airline! Horrible service. Flight delayed first day of trip. Second day which they changed, was delayed. They refused to check my bag that was already paid for. Then the supervisor Jonathan at JFK airport refused to give me his last name. I asked him if I need to come up there to speak to someone on behalf of my child since it was her that was flying. He was so small minded that he insinuated that I was threatening to come up there to cause a problem.

I usually fly least once per month, often 2-3 trips per month and my 1 trip on Frontier today was the worst experience I've had in years. I was flying from Orlando to Philly on a Sunday afternoon, and my usual major airlines (American or United) were super expensive so I thought I'd give Frontier a try. First the flight was delayed by over 2.5 hrs with no explanation as to why. (The girl actually said over the PA system, "I have no idea why the flight is delayed, they aren't telling us." Which did not leave us with a warm & fuzzy feeling).

This airline is a joke. I wasn't able to check in online. I had to download the app, and because I didn't, and I did the checking at airport I got charged $25 for each passenger. $125 in total for 4 passengers. They charged me for a passenger that didn't even aboard the flight, and instead of me getting my money back for that person not flying I got charged a $25 for someone that didn't travel, on top of that they charge me $79 for two carry on bags and $79 for a bag that I did check in and another $79 plus $75 because they said anything over 40lbs is overweight.?

The worse company ever. Staff are the worse. No one cares. App sucks. You can't never talk to anyone. They cancel flight and you have to deal with. Complete the worse company. Pay to go somewhere else.

One of the top 5 worst experiences of my life and I’m old :-). Don’t expect to get any answers from Frontier if you have an issue or your flight is delayed 6 hours. You are just along for their ride and you should just accept their complete incompetence and indifference. I don’t care if I was stranded on an island and a Frontier flight was the only flight out, I wouldn’t take it. It’s not worth the unbelievable frustration and stress. NEVER AGAIN. If everyone working at Frontier lost their jobs I promise the world would be a better place

My son was asked to be part of a wrestling event in Puerto Rico. He arrived 2 hours early at the JFK airport, TSA took their time even though my son had no bags. The gate closed 30 minutes early and in his face. Then the plane sat at the gate for 25 minutes after departure time. 2 other guys and a family were left at the gate. Frontier overbooks their flights and once all seats are filled they take off. Thanks to Frontier my son missed an event that was part of his life long dream, and his family in Puerto Rico did not get to see him wrestle. Frontier killed the dreams of my son, a grandfather and 2 uncles. And not to mention a very upset promoter who invested in this event.

A simple customer service phone number answered by an English speaking customer service representative. Sorry, non responsive Robots is all you will receive. Good luck trying to find a number for anyone at corporate headquarters either. Drove to the airport to speak to a human being twice. Employees do not know how to resolve the problem nor refer me to someone who could. They also refused to provide me with the names and phone numbers of their supervisors or even give me their own names. Here is mine **. I am out over $1800. How about a call? The one star is highly over rated.

Don’t understand why my wife and I made reservations at the same time with the same last name and we are seated in different areas of the plane. Frontier website advises that it will come more to speak with someone, therefore it costed me $338 additional to sit together. No agent is at the check in until one hour before the flight, the agent was actually sitting near the gate. She still arrived late and was extremely unfriendly, either not answering questions or taking a long time to answer. This delayed us get through security in a timely manner.

Frontier has become the worst airline ever to fly the friendly skies. I used to frequent Frontier, but it had been about 8 years since I flew with them. I based my choice of flying with them on my previous positive experience. Boy was I WRONG! The flight prices were excellent, so I purchased tickets for my 3 children from CLE to ATL. However, I think it robbery to charge customers $79 to check a 40lb piece of luggage and $79 to carry on my own bag?--- Which was a bookbag! Baggage fees alone were $537. This airline is horrible and I have now heard that Frontier is barely a cut above Spirit Airlines...What a shame. Price gouging by a company usually indicates that one is on their way Out Of Business. Neither I nor my family members will ever fly Frontier Airlines again, unless they change their customer-robbing ways. Flyer Be Aware!

Worst experience EVER!! Frontier staff were not helpful and never showed up to the counter to provide Information to assist us to get through TSA. This resulted in having a higher security check and resulted In several items being discarded that otherwise would have been allowed. Additionally flight was cancelled and we were forced to get 45 minute transportation to another airport only to have it delayed over 4 hours and was 16 hour flight including layover!! We had to get another flight and pay over $600! Do not book if you are not ready to go more money and be inconvenienced!

We were booked on a flight from Tampa to Philadelphia 10/9/24. After a 4-hour delay with little info we were cancelled. We had to get to Philadelphia that day so were forced to pay double for a Delta flight into Detroit then on to Philadelphia as Frontier had nothing that could get us there that day. We received a meal voucher that we were unable to use because we had to board the Delta flight and a $100 voucher for future flight which didn't even touch the cost of Delta flights or damages sustained by our delay to Philadelphia. It is virtually impossible to talk to a live person. Both times I got someone through chat, I was cut off before resolving the issue. Terrible customer service…

My mother passed away and I needed to go back home to Seattle from Los Angeles, Ontario airport. My flight was booked for August 8th at 11am. My three grandchildren were visiting me from Seattle so I had them with me. We received an alert over the loud speaker announcing the flight was delayed. We ask if there was another flight scheduled and was told that flight was full and we would have to wait until the next day. We went back the next day and the flight was cancelled again. I was offered another flight for the coming weekend but requested my money back. I missed my mother’s funeral. I’m so devastated. I relied on Frontier Airlines to get me to Seattle and they never did. My sister told me she got stuck in Hawaii for hours and San Francisco. I truly believe Frontier Airlines is committing fraud by knowingly booking flights they know they do not have the capacity to serve.

I am trying to figure why Frontier Airlines flights have flight attendants. They don't do anything except their pre-flight announcement. Once the flight is in the air they just sit on their asses the whole flight. From RDU to Boston there was NO beverage service or snack service. Then toward the end of the flight they walk the cabin with a trash bag to collect trash. What trash would I generate if they didn't serve me anything! It seems like when spent money on the ticket I only paid for the pilots time and gas for the plane. Not sure what the purpose of the flight attendants were.

Got to my destination with absolutely 0 problems. My return flight was delayed 3 hours before my flight, then 20 minutes later canceled our entire flight and connection flight, because we’d miss our connecting flight in Denver, saying that I needed to rebook with them. Was supposed to leave at 1am, but had to reschedule for a 2:40pm flight with 0 compensation or accommodations for the 13 hour wait. We were actually told no to any kind of refund or overnight support due to the cause of the delay being “weather conditions”, despite policy stating any 3+ hr delay can come with refund of unused ticket portions upon request since they deemed it as an “uncontrollable event”.

I don’t recommend flying Frontier. Never. My first and last time!! Customer service was very horrible. Nasty attitudes. Very rude…When I got on the plane flight was delayed for maybe 2-3 hours. We sat on the plane until the weather cleared up and not to mention I asked for water and they told me no because we were about to land in 20 minutes which it was about 30 minutes and I was choking. SMH. Not to mention they switched terminals so I had to get another flight which was worse.

Not worth the hassle. Several costs to add to your trip from bags to booking to everything. We had to pay $75 each for 4 bags two-way, so it cost us $600 just for bags domestic, then you have to register through the apps before you could print boarding passes and bag tags at the kiosk. No one wants to help because if you cannot navigate the system which is not user-friendly, and you go to the ticket counter, they will charge you $25 per person to check you in. So now the cost is $100/4 (two way) person plus 4 bags/two way $600, total so far $800, plus airfare. NOT WORTH IT. Fly Delta or one of those reputable companies and pay the cost.

Worst airlines ever. Booked a direct flight. I get a text saying they changed my flight, delayed a couple hours. Ok I can live with that. NOW there is a 4 hour delay and I arrive late. I can not get a refund only a credit. Can't get ahold of anyone. Garbage.

Do not honor ADA.. have me waiting for hours because their self check system was down. By the time I got to my gate the airplane had closed its doors. They gave me a hard time. Finally they wheel me back to a hotel ... changed my flight for the following day at 9 pm. Expecting me to sit in a wheelchair for 9 hours to board my flight.

I recently traveled with my family from Puerto Rico to JFK on Flight 3548 on August 5, after our delayed departure from a connecting flight from St. Thomas and I must express my profound disappointment with the experience. Our flight began boarding at 7:30 PM but did not depart until 9:20 PM. Throughout this entire delay, not once did the captain communicate with the passengers. We received no greeting, no explanation for the lengthy delay, and no reassurance during the strong turbulence we experienced.

This experience has been veerrryyyyy telling. They canceled the flight last minute…Let me explain what that means…You’ll see people who can’t afford to get on another flight sleeping on the floors of the airport scattered about, I mean mothers cradling children, families throwing towels down on the floor and using suitcases as pillows. They have a voucher system that sends you to a hotel 15 minutes away driving, but they don’t offer transportation. You have to go get your luggage again and begin the process the same day. They don’t communicate with the other vessels of the airport so they didn’t update my daughter's airport means if I went through TSA with my little one (8 years old) before they sent us to the back of another line for a manual copy of the ticket so she could fly with me. It was horrific!

Me and my family of 12 were to fly to Phoenix, Arizona on Friday night Aug 2nd. We were told minutes before flight that pilot could no longer fly due to timing out! We were delayed several times after that and were not going to be able to get to the service of our family member. We had spent money on Air BnB, food, transportation. We will never get a hat chance again to say our goodbyes or have closure of seeing dear loved one put to rest. We were robbed of that. Frontier Airlines is a waste of time and energy for people to depend on. They truly hurt an entire family that was already suffering from a tragic loss… They need to be shut down immediately!! Truly a poor example of customer service and management!

One star is TOO many! DO NOT BOOK WITH FRONTIER AIRLINES!!! You will have a ton of high extra fees for EVERYTHING!!!! There is no customer service!!!! It's all fake information! They take your money and they disconnect. Use ANY other airline and put these crooks out of business. Please see my reviews on Frontier Airlines on fourteen other review sites.

Worst airline out there. Their prices seem worth it but they will cost you more money in the long run. They cancel and delay flights left and right. Then you have to rent a room again, rent a car, find new flights and end up spending more than what you would have spent with a GOOD airline. DON'T FALL FOR THEIR LOW price TRAPS.

When I booked a flight with frontier on 7/29, I added a bundle for an extra $189 that included priority boarding, a checked bag, and seat selection. I chose my seats then. When I got to the airport on 8/3 I went to the kiosk, printed my bagtags, and asked the kiosk lady where I should check my bag. She looked at my app and said I chose self service so I check it at the gate. I said okay and pulled up my boarding pass on the app. I noticed that it marked me in a middle seat in the back of the plane that I did not choose. I go to the gate and the employee said that I was supposed to check it up front and that he had to charge me again to check it there. I told him that the lady at the kiosk said people who selected self service check at the gate. He said I must've been late. I was not late, I arrived 3 hours before my flight and was at the gate at 6:30AM.

We were kicked off our flight from Philadelphia at the Raleigh-Durham airport. This was after 4 time delays and a 2 1/2 hr mechanical problem delay in Philly. We finally got to R-D airport and after another couple hours sitting there, we were to get off the plane because Frontier Corp. cancelled the flight to Tampa. We were just told to go to the ticket desk. There, they had no seats left for the next day or day after flights. I finally found their refund request form buried in their Terms/Cond. page. After submitting it, their system said a "representative" would contact me within 24 hrs. Now, over 48 hrs. all I hear are the birds chirping outside. We rented a vehicle.. and drove home to Tampa.

Do yourself a favor and fly with any other airline besides Frontier. Missed a flight because there was nobody to check bags at the counter. Sign said the counter closed 1 hour before flight departure and we were there 20 min prior to the 1 hour closure but NOBODY was at the counter. Tried paging and nobody showed up. Tried self-checking bags and the kiosk wouldn't accept the boarding passes. Tried customer service and you can't get a live agent unless you are an "Elite" member, and the AI bot chat they send you couldn't find our reservation from our confirmation number.

This airline should close its doors. Me and my family of 25 are extremely dissatisfied with Frontier Airlines. Our recent flight was a catastrophic experience from beginning to end. We arrived at the airport a generous three hours before our scheduled departure. To our astonishment, we received a text message a mere seven minutes after arriving, informing us of a flight delay from 2:20 PM to 5:00 PM. When we reached the Frontier counter, we were promised a food voucher, but finding a Frontier representative was akin to searching for a needle in a haystack. After much searching, we finally located an employee who promised to assist us after boarding her flight to Denver. Needless to say, this promise was broken.

The flight was not bad, seats are close however the stewards were the ultimate in the worst. The conversation they were having should have been shared somewhere no could hear. The loud laughing and the remarks they made about a new mother coming out of the bathroom with her new baby was unprofessional and really derogatory. You need better guidelines when hiring.

I have then 1 star because minus 10 was not an option. Pathetic airline, horrible customer service, almost always delayed, disgusting charges for everything but breathing. Never again. Even if it's Free, never again.

Such a horrible airline to fly with. Hidden fees everywhere. Nothing but delays & rebooking due to their horrible customer service. We got to the airport on time & because they had no idea how to help us out we were late & had to rebook a new flight. Spending another $500! I wouldn’t recommend this airline to my worst enemy.

My experience with Supervisor Sonya was incredibly poor and aggressive. Not only was there no one at the bag drop counter when I printed by checked bag receipt, I was unable to drop my bag and was required to bring my bag with me through TSA and I lost all of my toiletries. I arrived at the airport at 4:30 am. My flight boarded at 7:20. I stayed downstairs at bag drop until 6 am when I was able to print my bag ticket. I previously checked in the night before. Due to extensively long TSA lines, I was required to bring my bag with me and go through TSA. After having to relinquish all of my liquids at TSA, I arrived at the Frontier counter to ask “how to check my tagged bag” to only be confronted/affronted by “Supervisor “Sonya” who over talked me. Insisted I did not arrive to the bag drop counter in time even though I was at bag drop until 6 am where I was able to print my bag ticket and NO-ONE was still at the counter.

I ordered two round-trip tickets for two adults from San Francisco, California to Denver, Colorado shortly before we were going to leave. I discovered that I needed to get a child’s ticket for the return trip from Denver to San Francisco for my granddaughter.. to make matters worse they put her on the wrong flight. Again I had to wait 24 hours before my flight to get it corrected. They did correct it without charging me more but in the meantime, I got stuck with a $319 bill and the only reason why my granddaughter was supposed to fly back with me because it was only supposed to cost $49. If I did not do this my son which is her father would have flown back to San Francisco with her at a later date which in the long run would’ve been a lot cheaper. I tried to get a refund from Frontier, but they said, "Sorry. You should have reached out to us through social media," which at that time I was never given that option so I will never use Frontier ever again.

The worst airlines and service in the industry. Worse than spirit. Literally the worst experience I have ever encountered. Where do I start? At the check in with the rude lady snatching the items out of my hand and telling me, "Too bad. If you don’t like it then don’t travel." Plane starts boarding soon.

The worst site and communications I have ever encountered. After numerous attempts in booking transport from Buffalo to Tampa we feel sick and angry that we can't make a booking using your system. It stinks. Robbin and Sandra **

Buyer beware. This is a terrible airline. Will find a way to charge exorbitant fees for your luggage one way or the other. Anyway they can define your personal luggage to make sure you pay nothing less than $100 on boarding. Please don’t use this airline. Stay away from their exorbitant luggage fees just when you are about to board. BUYER BEWARE.

Left stranded once again. Canceled flight this morning. No notice, no explanation. Perfect weather. Not even a voucher for anything. Had to book a different airline for 4 times the cost to get home tonight. Worst company. If you need to get where you're going, Avoid this airline.

I tried them and they are terrible! Consumer service made me miss my flight! 3 hour delays going and coming back! I got a voucher for my horrible experience, I'll never use because I don't travel often

Flights were purchased from Frontier Airlines on April 18, 2024 to travel from Phoenix on May 16, 2024, returning on May 19, 2024 to attend a family wedding in Ohio. My husband had a cardiac event that resulted in a triple bypass surgery on April 25, 2024. We cancelled our flights immediately following surgery and subsequently requested a credit voucher/refund on May 28, 2024. Frontier Airlines responded via email to our request and asked that we provide them with a letter from the cardiologist verifying the surgery and the inability to travel, also stating they would provide a credit voucher upon receipt.

I would never fly with Frontier. I know they are a little cheaper than other airlines, however the issues I encountered on a recent flight makes the higher priced airlines so worth it. Our flight was delayed and we didn't receive notice until the original time arrived. The boarding gate was changed and of course there was no announcement or notice given. We almost missed our connecting flight if not for another passenger informing us that the gate was moved. Once in the plane, you have to pay for everything other water. The lavatories smelled like it had not been cleaned for months. The stench of urine was so strong, I almost threw up while using the restroom. Sad part is that it was the same situation on both flights that We took. It was so disgusting and this was at the very beginning of the flight. Never again Frontier will you get my money!

Let me start with I am not a wizard and cannot snap my fingers and get from Allentown PA toTampa Florida in less then 24 hrs so as that said I had a flight to leave Philadephia airport at 632 pm on 7/13/24 to go to Tampa non stop to pick my wife up from spending time with grandkids so my flight was canceled due to bad weather I believe and all other flights were sold out until 7/15/24 and me and my wife's return flight was for 7/14/24 the very next day at 945 are close to that so I called my wife, told her flight was canceled and there's no way I can get to Tampa by tomorrow [this is my wife's 2nd time flying and would be her first alone and after we lost our son 3 years ago she has anxiety really bad that's why I was going down to come home with her].

Flying out of Philadelphia to Orlando. The customer service from the check in counter did not exist. I paid for my bag 24hrs before but had the option to check it or carry it on the and they wanted me to pay an additional $20 to make it a carry on. In addition my tickets were bought at the same time but they had us sit 10 rows apart. When asked to change our seats the agent and the supervisor stated the flight was oversold and nothing could be done but were asking for 2 volunteers to take an emergency row seat that was available. Frontier gotta work on CUSTOMER SERVICE. The passengers aren't always right but we keep the business going.

We were asked to measure our personal bags, all of which fit in the sizer. We were still required to pay a $99 fee, even though we traveled on 2 separate Frontier planes to get to Arizona with the same exact bags without any issue until our return flight to Orlando. When we got on the plane, the attendant asked to see all our tickets because there were too many people on the plane. We were eventually seated and a few minutes later my husband was told the captain would to speak with the him. The attendant continue to go to the rest of our seats, which were scattered throughout the plane, asking the remaining 5 of us to make their way to the front. We were asked to get off and make our way back to the gate. I asked about a refund for the bag I just paid for 20 minutes prior. She offered to schedule us on the next flight or issue a full refund.

This is the worst airline I chose! There is no customer service available. They charge you checking in at the desk! You have to wait for 40 min for wheelchair service. And then you have to walk to the wheelchair service!!! If you can walk, why do I need wheelchair service! I would never recommend this airline or purchase again.

We have two connected flights with Frontier. First flight there was kind staff and plan was clean. Our flight was late taking off. The deals are not that great. There is no WiFi and no charging ports even in the most expensive seats. On the connection we had to completely leave the plan and board again. The new staff was horrible and rude. I will never choose this airline again.

Horrible company! Tried to fly with them twice and both times the flight was cancelled over an hour after it was supposed to leave! No weather issues. Just had you sit there for hours at the airport delayed and then gave the plane for another flight! No other options to fly out for several days either and then they “compensate” you with a $100 voucher towards future travel with them, as if if that makes up for the time and financial cost of having your flight canceled with no way to get home or to your vacation!

We were trying to check from the hotel 24 hours before our Cancun-Chicago flight with no success. The app kept asking for an update which was not available on the same app then could not move forward with the check in. Once by the counter the lady said it was the airport WiFi which we were not using since our phone has our own Internet service. Then she said to ask a relative in Chicago to do the check in for us through the app which it was ridiculous. Then she asked for an error in order to check us in without a fee.

The airline found my baggage and delivered it to my address. Everything in the suitcase is intact. I am pleased with the result. Thank you

I’ll start by saying that I never say never until my travel on Frontier Airlines. Simple trip from Syracuse to Orlando. Original take off 6:55 pm. As soon as we arrived to airport, delayed to 7:40, then to 8:25. Then as our plane arrived, we could see it sitting on tarmac and another Frontier jet pulled into our gate, making our flight wait for 1-1/2 hours as the other plane unloaded, loaded and took off. What a joke. No explanation, no nothing! Never again.

I booked with Frontier because they had the times I needed, I usually use Southwest. Well that came back and bit me in the butt. My flight to Portland was fine, my flight back turned into a nightmare. I flew from Portland to Phoenix and then found out that my flight that was to leave at 7:30 pm was cancelled. My options was to fly to Orlando at 11 pm that night and arrive at 6:30 the next morning. Well then that flight was delayed and we left at 1:00 am and arrived in Orlando at 7:30, then I could fly out of Orlando at 10:30 pm and get to Cincinnati at 2:00 am. I took the flight to Orlando and then got on Southwest to fly to Cincinnati at a reasonable time. I felt bad for the families that had small children with them. Then they sent me a meal voucher after the last flight left that expired in one day. The seats are horrible, you can’t even get water free, the staff on flight are not very professionall. It’s not worth the headache.

My husband is not a picky person. If he can save some money, he will take the deal, knowing that you pay for what you get! That being said, for a man that never complains, he would rate this airline the WORST in the world hands down. Worst customer service and the plane were not well kept. Nothing was updated on the information board for gate changes until boarding time, which had passengers scrambling to get to the new gate to make it to boarding. They make their fare sound low just so they can gouge for carry-on that clearly fits in the carry-on box, but if anything that hangs or flaps out it's considered out of the dimensions and you are then charged $69. It's their way of making up for the lower fare tickets. Frontier Airlines charges $99 to check a carry-on bag at the departure gate. DO NOT FLY Frontier!

The airport all airlines have so many rules. Arrive 2 hours early. We came almost 3. Waited for wheelchair. Never got one. I had surgery one week ago to have my breast removed because of cancer. My father passed. They held his body for two weeks so I could come. I ended up having to almost run to get to my flight. The TSA agents that are over 50 needs to retire. They are either tired or need more money. I normally would fly Delta but I said when I read the reviews I will see how bad and guess what they were so true. If they have a heartbeat they hired. SAD.

Booked a flight that was supposed to return at 5:00 PM and made special arrangements for a pickup due to passenger being a non-driver teenager. Days before return flight they changed the flight time to four hours earlier which made pick up and drop off almost impossible. Customer service in the Philippines was not helpful and did not make any exceptions to help. Never fly again.

They changed my flight from 10:40am to 6am same day! They didn't call or text and I verified we had correct info. They were rude when I tried to reschedule and there were no options. Had to pay for carry ons, the seats are very uncomfortable and I am no overweight. They of course had mechanical issues and we left later. All in all, never flying with them again! In my opinion when ya add up all the extras and take in the trashy vibe it's not worth any presumed savings. I didn't take many others word for it and learned the hard way. It's 2 stars 'cause we didn't die.

Flew from Omaha to Denver on my way home to Las Vegas on Frontier Airlines. When I got to Denver, I was informed that my flight to Las Vegas had been canceled-no reason given. 3 hours later after waiting in line at customer service, they got me on a flight the next day. Frontier did not offer me a room or food voucher for my inconvenience. They expected me to sleep in the airport until my flight 16 hours later. I had to book my own hotel and get my own dinner…. This cost me an additional $270.00 out of my own pocket. I submitted a claim to be reimbursed (no voucher) and am waiting with bated breath for their response.

This is the ABSOLUTE worst airline you could ever choose. Once your flight is booked, your monies are deducted immediately. They cancelled our flight one hour before boarding, of which we were going to a funeral. We didn’t purchase a bereavement flight, however; we couldn’t use the alternate flight option they offered in order to make the funeral. We were told that we needed to provide a death certificate and proof of relationship in order to receive a refund. Wait, what… we purchased a regular priced flight and still were charged additional money. We will NEVER buy another flight from this unorganized, useless, corrupt and greedy airline. Trust me, do your research on reviews prior to scheduling with them. They are most definitely a waste of valuable time. No Refund Was Ever Provided.

Our 7/4/24 flight was cancelled due to Hurricane Beryl, which I totally understand; but what I can't understand is the lack of customer service. Our flight was flat out cancelled, there was no option to rebook, no contact information for someone to assist us, nothing!!! Our refund offer was for 40% of what we paid for the round trip flight and I have to fight to get the baggage fees I paid in advance reimbursed. They hide behind their legal jargon and don't want to do what is right for their customers. Buyer Beware... You get what you pay for with this airline and nothing more. There is NO customer service so don't plan on talking to anyone if you have a problem.

The only and I mean only positive about Frontier Airlines is the price. It is a very cheap option if you're not checking bags. The flights are almost never on time, the staff is always rude with no exceptions, and the flights are very cramped. When flights are late and they almost always are, they will always wait until the very last minute to notify you. ONLY FLY FRONTIER IF YOU ARE LOOKING FOR BARGAIN PRICES.

My family member took a flight from Barbados-San Juan Puerto Rico; however, the flight landed in DR, this morning. The pilot asked all passengers to pay $300; further added that he would need that money for the safety of the flight; passengers and crew. Then he told them to pay $300 if they wanted to get to their connecting flights. My family member was supposed to be flown from Barbados to Miami; with layover first in San Juan. This is very shady! Pilot said to pay $300 and they will leave tonight. Nobody knows where this plane is going next! I suspect blackmail/hostage/kidnapping=Terrorism!

I recently had an incredibly frustrating experience with Frontier Airlines and their customer service. We were overcharged for our bags, and despite making the attendant aware, she said she couldn’t help and that we had to call customer service. To take our bag home, we had to pay an additional $104, even though we had already been charged $150 for the same bag due to an error made by staff at the Philadelphia airport.

Due to them having our seats so far apart, I spoke to Chris, Myrtle Beach Frontier Airlines. Chris provided great customer service and had a great attitude!!! He was able to assist me within this issue. And handled it professionally! Way to go Chris!

If you're into surprises, Frontier Airlines is the ultimate thrill ride! It's like playing airline roulette every time you book a ticket. Here are the highlights:

I am extremely disappointed with my recent experience with Frontier Airlines on flight F9 3307. Despite booking and receiving confirmation of seat 25B, I was denied boarding due to overbooking. What was particularly disappointing was that the staff at Los Angeles airport were unable to provide clear answers or assistance. They seemed uninterested in my inconvenience and refused to assist me in resolving the situation.

I purchased the Go Wild last year & got nothing out of it. Nothing but hassles the entire time I wanted to try to book a flight. Then after not using it for the $599 I paid - they had the guts to charge my account this year when my membership expired from the first disaster. I still do not have the refund of the additional $400 charge they tacked onto my account. You absolutely cannot get anyone to talk to you on the phone. Save your money....because they will not deliver...

The worst experience, the worst airline, if you don't want to ruin your vacation, don't travel on Frontier. They charge you for everything, even the check-in at the airport, it's trash. Not even a glass of water on the plane is free.

Frontier Airlines has now started this program called "Discount Den" and will automatically enroll you in this program and charge the last credit/debit card you used for $59.99, without authorization or permission. Additionally, you can not speak with a human being anymore about the charge. So, I have been on their chat system for approximately 30 minutes disputing the charge and cancelling my accounts with them. I will cancel the Mastercard I have with them shortly. What if I was someone going through hard financial times and the charge made me miss an important. Shame on Frontier.

I would give them -5 Stars. They have no customer service contact to find out how to navigate their website. Their chat features are non-existent and the airport agents were late to work. On their website it says oversized baggage up to 51 lb to 75 lb is $100. Nowhere and I mean absolutely nowhere does it say in addition to the already $75 charge. I have screenshot every place that I looked for baggage fees nowhere says an additional $100. They may be cheaper airfare but you have no customer service, no baggage allowance and no drinks or snacks for flights over 3 hours. I would be surprised if they let you get out of your seat to pee.