Frontier Airlines Reviews

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About Frontier Airlines

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Frontier Airlines is an airline founded in 1994 that provides low-cost air travel across the United States and select international destinations. Based in Denver, the airline offers direct routes and online booking options.

Pros
  • Affordable flight options
  • Timely departures and arrivals
Cons
  • Unexpected baggage fees
  • Poor customer service experiences

Frontier Airlines Reviews

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    Page 3 Reviews 35 - 235
    Customer ServicePunctuality & Speed

    Reviewed June 11, 2025

    I booked a 6:15 am flight from LAX to XNA. I got to LAX more than an hour early. The kiosks would not allow me to check in even though I only had a carry on bag, no checked bags. I waited in the line for more than an hour. Close to 6:15 am, I learn that the flight was cancelled and I would be booked on another flight or get a refund. There was no other flight to XNA, so I was told I would get a refund, but it would take 3 to 5 business days. They tied up my funds so I was unable to possibly book another flight on another airline. I missed my sister's funeral because of the incompetence of Frontier Airlines.

    I only got a text message and email informing the flight was cancelled AFTER the scheduled departure time. What food does that do passengers? I could have avoided spending money getting to and from the airport, not to mention WASTING MY TIME. The way Frontier Airlines handle this was unprofessional. Frontier Airlines is a joke. Pay a little more with American or United or Delta. Don't waste your time with Frontier Airlines. I will never book a flight with Frontier Airlines again.

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    Punctuality & Speed

    Reviewed June 10, 2025

    Will recommend everyone if it's urgent work please don't travel with this airline. Always late and have lot of issues. Don't travel with kids and old people. Because they don't have any rules and regulations. African airlines is better than this.

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    Customer ServicePunctuality & SpeedOnline & AppStaff

    Reviewed June 10, 2025

    Flying with frontier from Houston to San Francisco through Las Vegas was an absolutely miserable experience. The issues encountered were myriad: The flight out from Houston to LAS was over 2 hours late. During that time, the air conditioning was not functioning properly - so a full flight of passengers sitting in over 90 degree heat during an excessive heat warning for > 2 hours.

    As this delay would make me miss my connection, I tried reaching out to have my flight from LAS to SFO rebooked - initially through the app. However, a bug in the app meant at some point I could no longer type any replies, and trying to refresh the page lost me the connection with the agent. I then tried to access customer service through Whatsapp, but the link from the app didn't work. Instead, I had to Google search it and initiate a Whatsapp conversation from there. The service staff I got connected to was helpful, but quite slow (>2 minutes for any reply), but luckily/unluckily the flight was delayed long enough to have her complete the change for me.

    As the missed flight caused an overnight stay of >12 hours to the soonest next flight, I requested hotel vouchers later after landing but the new customer service agent I got connected to could only offer "<name>, as much as I'd want to, hotel vouchers are only distributed by the airport when they are available. Please contact them if you are still at the airport." As I was exhausted, I was already out of the airport by this point and on my way to a hotel I booked on my own dime.

    I did however try to speak the next morning to Frontier staff at the airport to inquire of this, which was the worst bit of the experience. The manager at the station was extremely rude and did absolutely nothing to help. She showed no empathy to the situation, refused to engage even when presented with the above text from customer service on the hotel voucher and needing to talk to ground staff about it (her response was a repeated "contact customer service, we can't offer that here, sir you're not listening to me" even when I showed her literally what customer service said when I contacted them) and only offered to offer a meal voucher if she could confirm the cause of the flight delay.

    This involved having me stand to the side by the counters for over 20 minutes, at the end of which she told me to go to the gate and speak to the staff there. Her game plan was clearly stonewalling me till I gave up. This pattern of no one on the staff taking any ownership, stonewalling on customer concerns, and deflecting by trying to foist any dissatisfied customer onto someone else so it becomes their problem is laughably terrible, and means you've gained yet another "Never Fly Frontier" data point.

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    Punctuality & SpeedProcess

    Reviewed June 8, 2025

    Your airline is literally terrible, process is janky! Hot on the plane, always delayed and unprofessional. Y'all should really close this airline, the customers would be better without your airline lies of on time flight departure. Customers pay money for on time departure and arrival not to fill your effing pockets.

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    Online & AppStaff

    Reviewed June 6, 2025

    Don’t let the cheap fares tempt you for any flights with connections. Because the planes were stuck on the tarmac I missed my connections twice on the same trip, coming and going. In both cases the agents on the ground were not helpful, only offering the next flight which was on the next day. They did not compensate or help with hotels. Basically you were on your own. The app was inaccurate or did not have any info.

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    Staff

    Reviewed June 5, 2025

    Missed flight.... Flight delayed for a 11am departure from 7am.... got notified around midnight... at 5:19am got change back to 7am departure... Was in line for 2 hours just to talk to somebody... Nice Lady.. She said "I know we suck". I have saved money over the years, but ended up losing it in one day... Never again... I'll start flying Southwest or Delta...

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 5, 2025

    Frontier Airlines failed to get me to my destination 2 times in a row costing me thousands to rebook with another airline, please don't fly with them. Their customer service has not offered anything to compensate for incurred cost or time except a measly $100 flight credit. This time our group of 4 was flying from Salt Lake City to Cancun with a layover in Denver, I got to the airport and there was no gate agent, we checked and found out our flight was delayed which would cause us to miss our connection, Frontier had no other option to get us from our connection to Cancun for a couple days so we had to rebook through Delta Airlines at a cost of over $5,000 plus additional rental car and hotel costs due to their schedule being a day later on both ends of the trip.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 3, 2025

    Family members had a flight on Friday, May 30th that was delayed 3 times from New Orleans to Pittsburgh, with a connection in Orlando. Their bags have never arrived and after hours on the phone with numerous employees, nobody can find them. Customer service is the worst experience of any situation we've ever had. 8 to 10 hours a day trying to track the bags has accomplished nothing. No one can say for sure where the bags are. Service numbers have had 2 to 4 hours of waiting time, (No surprise). They have to resort to physically track down their bags by driving to the original destination of their flight. Service desk at the airports are only open when flights are arriving and departing. What a joke of an organization that treats its customers in this way. Buyer,s be very aware that they have no clue how to treat their clients.

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    Customer ServiceStaff

    Reviewed June 2, 2025

    If I could give this airline a zero I would. Don’t be sucked in by their low fare or if it’s a nonstop flight. This is absolutely the worst airline I have ever flown. From customer service to rude employees to such disorganization, I can go on and on. I will never fly with them again! I would rather pay extra money than to go through what I experience with them. Also, by far the worst group of individuals at the Cleveland airport. There are way too many other airlines to fly, Frontier is a total fail in every aspect. Save yourself the frustration and fly with another airline!!

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    Punctuality & SpeedStaff

    Reviewed June 2, 2025

    I have never heard that you needed to be at the airport 3 hours before a flight for National travel. When checking in yesterday, it said 1 hour before. I got to the airport at 4:45 am for a 6 am flight and I was told by the agent at the beginning of the line that the flight was closed because I was supposed to have been there 3 hours prior. I asked to talk to someone and he allowed me to make the line. Obviously when I got to the counter it was 5:08 am and the lady told me that I was late and gave me the same explanation (that I needed to be there 3 hours prior), and that is had lost the flight without even allowing me to ask any other questions or offering a solution. I lost the flight, the conference I was going to and 1 night hotel on Denver. This is the worse experience I have had in all the years traveling and using many different airlines. Frontier is by far the WORST!!!

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    Customer ServiceStaff

    Reviewed June 1, 2025

    The absolute worse airline ever! Flight delayed then canceled! No kind of compensation or assistance from the employees not even the Manager. James C., the manager at San Jose was extremely rude and was of no assistance!

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    Customer ServicePricePunctuality & Speed

    Reviewed June 1, 2025

    Frontier Airlines! I’m a United, JetBlue, Delta and American Airlines customer. My daughter went to Puerto Rico last week and her friends booked with Frontier. She was supposed to fly back yesterday, 5/31/25 at 12:42 pm. Flight took off but returned about half hour later. Which is fine, but take care of your customer!!! It was rescheduled for 1:00 am 6/1. They changed it again to 4:00ish. My daughter and friend are waiting at airport with a $27 voucher for food. Decent food is expensive and $27 wasn’t enough. They all boarded at 4:00 am ish and had to exit plane for whatever reason. The flight was cancelled. They got their luggage and wasn’t properly informed of the situation. The workers are rude and offering NO information. They are now set to board at 9:00 am, 6/1/25. Almost 24 hours at the airport. This is ridiculous!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed May 28, 2025

    From the leaving ATL to coming back go ATL this airline is the absolutely worst. The plane was dirty, leaving ATL wasn't able to sit next to my husband. $74 to check a luggage to return $104. Flight staff rude. Leaving the flight was extremely delayed. 40 mins to get luggage. Returning Sat on the runway for more than 30 minutes. Waited over 30 to get luggage, was also given the incorrect carousel #. Everything cheap is always good. This airline by far is THE WORST. They won't even give you a glass of water. Simply disgusting. ABSOLUTELY NO CARE FOR PASSENGERS. I WILL NEVER EVER FLY THIS AIRLINE NOR RECOMMEND!

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    Staff

    Reviewed May 28, 2025

    Unacceptable experience on flight 4964 from Los Angeles to Dallas, Texas, scheduled for May 23, 2025, at 7:05 PM. The flight was delayed eight times (to 7:46 PM, 8:46 PM, 9:36 PM, 9:55 PM, 10:25 PM, 10:50 PM, May 24 at 10:00 AM, and 11:15 AM), forcing my family, including my one-year-old, to spend over 15 hours overnight at the airport.

    Frontier staff denied us hotel vouchers due to our California residency, and with our luggage on the plane, we had no blankets or sweaters, leaving us in cold, uncomfortable conditions. My one-year-old was distressed, and my daughters were emotionally and physically exhausted, now refusing to fly with Frontier.

    My luggage, valued at $3,000 (including shoes, clothing, a breastfeeding pump, a $300 hair straightener, and four $150 colognes), remains unrecovered. The delays caused me to miss my son’s soccer tournament, a $400 Airbnb night, and a family member’s car loan, leading to a $600 car rental. I also spent $150 on transportation to the airport and $500 on replacement items, food, and essentials. Unacceptable, worst experience ever.

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    Customer ServiceStaff

    Reviewed May 27, 2025

    CANCELLED MY FLIGHT AND LEFT ME STRANDED!!!! ON 5/26 Monday - My flight was cancelled at 4:30am - 1 1/2 hours before my flight was supposed to take off out of SFO. When I got to the ticket counter - the lady told myself and everyone else that the next flight out of SFO for Frontier was Thursday - 4 days away. There was no explanation as to why our flight was cancelled and no way to get home. Over 100 people just stranded in SFO!!! We were all scrambling to find our way home. I was able to get on another flight after buying a one-way ticket at the cost of $450.00 which was the cheapest and closest time to my original departing time. I was trying to get home as quick as possible to my sick child.

    Calling Frontier the next day - all they said they could offer me was a refund for the part of my flight that was cancelled and $100 flight voucher that had to be used in the next 90 days. Like I was going to fly Frontier again and be left in the same situation. I am a single mom, I could NOT afford the one way ticket but I also had to get home asap. Looking at the company website and Barry Biffle - the CEO of Frontier; he is worth millions and makes millions a year but their revenue has continued to go do substantially for the last several years. Considering this situation - it probably has happened more and more times and why they are losing business. I will never fly Frontier again considering their customers are not valued and they do not do anything to help when they leave them stranded at the airport after they cancel the flight for no reason. Seriously poor Customer Service for a multi-billion dollar company.

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    Customer ServiceStaff

    Reviewed May 27, 2025

    What lack of customer service and efficiency. "International destinations" cannot be checked in at the kiosk. Even though I checked in online and uploaded all travel documents in advance. The line is hundreds of people long with only 2 workers, one of which has been standing with the same customer for over 15 minutes and the second one keeps leaving somewhere... standing in line for almost an hour with hardly any movement.

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    Reviewed May 25, 2025

    Flying from Omaha to Portland Oregon, they board the plane after two hours on the plane the announce that the flight from Denver our layover has been canceled. They wouldn’t let us off the plane and when we got to Denver they said they would refund only the half of this flight and there was nothing they would do to help, after enough complaining we finally got a flight the next day to Spokane where we would have to rent a car to drive the additional 6 hours to Portland and when we got there they lost all of our luggage and said they don’t know where it would be at. And now no one can explain where our luggage is. They won’t refund any part of this trip, or do anything about all three bags and all of our belongings stuff. As stated do not fly frontier it will be the worst experience possible.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 23, 2025

    Frustrating Customer Service Experience.** I recently had to contact Frontier Airlines after a travel issue and was appalled by their lack of support. I spent ** over 40 minutes on hold** with their customer service line, only to be disconnected twice. Their text/chat system was equally unresponsive—it repeatedly claimed agents were "available to chat" but never connected me to anyone.

    This complete lack of timely assistance left me stranded without answers during a time-sensitive problem. While Frontier’s fares might be budget-friendly, their customer service is *anything but reliable*. I’ve flown with other low-cost carriers (like Southwest or Spirit) that prioritize communication—Frontier needs to overhaul its support systems to match. Save yourself the stress and book elsewhere if you value timely help.

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    Customer ServicePunctuality & SpeedOnline & App

    Reviewed May 21, 2025

    We were supposed to fly out from Atlanta to San Juan at 4pm Sunday, May 4th. We were around 40 min late getting to board the plane. We sat on the tarmac an hour or so before our plane started moving around the runway. We were told there was a brake sensor issue. We wound up sitting 5, FIVE!!!, hours on the runway before being told our captain was over his flight hours and we had to get off the plane. A notification came to the APP saying the flight was delayed until the next day at 9am. No one from Frontier knew anything, or would tell us anything. The line for customer service was half a mile long. Why didn’t Frontier announce to all the passengers about what to expect? Were we getting our luggage? Were we supposed to do anything to be on the 9am flight the next day?

    We wound up trying to find 2 hotel rooms at 11:30 pm with no luggage (our checked bags were not returned). We had not eaten since a snack at lunch. We received no compensation, other than $50 voucher for the “next flight”. AS IF!!!! Everything other than the air you breathe was an add on. Nickel and dimed to death. Tickets booked together as a couple are deliberately put on opposite sides of the plane to try and get you to pay $30 per person, per flight, to sit together. And while we waited 5 hours in cramped seats, we were given a cup of water and a cookie for free. So generous of Frontier. I will never fly with this airline again.

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    Staff

    Reviewed May 20, 2025

    Well, let's start with the good. The plane looked very clean. The flight was on-time and I arrived at my destination. To some that should be enough. First complaint is regarding the seats. HOLY CRAP - they are torture devices designed by an accountant. HARD, no padding whatsoever - I'm talking park bench level here. Then there is the room itself. I get it, they are trying to squeeze everyone in - this is the ABSOLUTE limit - anything over two hours consider getting off and going to a back doctor.

    My problem with this particular flight was the flight crew. Having worked as a flight attendant myself I can honestly say they were nothing short of horrific. It was the first airline I've ever got on where the flight attendants were on their cell phones and didn't bother to acknowledge my existence. Not that I need that - but this is their job. Greet people make it cheery - smile. They all looked like they had been run through the ringer. Not one of them smiled - I attribute it to the feeling of an old Soviet era flight. Again, I got to my destination - San Diego, but imagine my surprise when I got off the plane in Las Vegas and had to get BACK on with the same nasty crew. Seriously these people were NASTY, the seats suck, the room is barely passable. I get low-cost - but this is one that needs improvement in the worst kind of way.

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    Customer Service

    Reviewed May 18, 2025

    The gate was changed without notification. When I finally arrived at the gate, the personnel was rude. I was told to tuned down when I approached the desk for information. Try running from one end of the concourse to the next, to see how you would respond. They were sitting around with no urgency. Customers were told they had to rebook if they had a connecting flight.

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    Price

    Reviewed May 17, 2025

    If you want to fly fairly inexpensively - do not - look to Frontier. The unassigned site will be cheap but if you want to select a seat the upgrade cost is very expensive. The checked bag fee is expensive and you must also pay for carry-on bags!! They will also make you pay for snacks and any kind of drink on the flight. There is no WIFI or phone jacks on the plane so be prepared. My baggage was very damaged during both flights, we were making jokes that there was a T-Rex trying to bang its way out of the cargo hold.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed May 17, 2025

    On May 17, 2025, at approximately 1:45 PM, my fiancé Ikia and I had a frustrating and disappointing experience at the front desk while preparing to board Frontier Airlines Flight F9 2634. We were met with unhelpful and inaccurate service from two customer service agents, Ms. Katelyn and Alexis. When we asked if we could be accommodated with seats together, since our original booking had us sitting separately, we were incorrectly informed that we had not paid for seats and, even more concerning, that we did not have seats on the plane at all.

    This response was both confusing and distressing, as we had valid tickets and expected at least a baseline level of clarity and professionalism. It was only after we requested to speak with a supervisor that the situation began to improve. Thankfully, Mr. Jaylen stepped in and handled the matter with professionalism and care. While we were ultimately still seated apart, he confirmed that we did indeed have seats on the flight and ensured we could travel home as scheduled. We’re very thankful for his calm demeanor and solution oriented approach, which stood in stark contrast to the dismissive and inaccurate service we initially received.

    Frontier Airlines must address the training and oversight of its ground staff, particularly agents like Katelyn and Alexis. Providing passengers with false information and failing to show basic respect or courtesy is unacceptable. While we appreciate the support we eventually received from Mr. Jaylen, this incident highlights the need for better training and accountability in customer service to ensure other travelers don’t experience similar issues in the future.

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    Punctuality & Speed

    Reviewed May 14, 2025

    Flight F9-1068, originally scheduled to depart on May 2, 2025. I and many other passengers boarded the plane and remained seated for approximately 2 hours and 30 minutes before we were instructed to deplane. At that point, we were informed the flight was delayed until 9:30 a.m. on May 3, 2025, which was subsequently delayed to 11:45 a.m., and then again until 1:00 p.m., when we finally departed. Adding insult to injury, Frontier Airlines has denied providing any refund or travel credit, citing that passengers had “boarded the plane” and therefore the initial delay does not qualify under your policy. This rationale is extremely disappointing and feels like a manipulation of technicalities to avoid compensating passengers for a major inconvenience. It is especially frustrating given the total delay extended well beyond 12 hours from the original scheduled departure.

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    Reviewed May 12, 2025

    I know is an affordable flight and you are only carrying your backpack, but of you are in zones 3 or 4 they make you feel like they are making you a favor, I did pay for my flight and I chose to take a back pack, why do they have to make every passenger in those zones like trash, and if the bag don't fit they set the people aside and make them pay! I didn't have to 'cause my backpack was ok but the experience was not good. In the airport they already make you feel bad. Why the airline too. Ahh and also they never send a massage with the gate change.

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    Customer Service

    Reviewed May 11, 2025

    I would NEVER fly with Frontier again! I came on a business trip and it was booked for me, when I tell you from the customer service to the flight was hell! They scam out of money and don't be up front with anything! Flights gets delayed with a LATE notification!! I will never fly with them again! This is my first and last time ever flying with them! I'm sticking with Delta and a few others!!!

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    Customer ServiceStaff

    Reviewed May 11, 2025

    I booked a flight on 5/09/25, called to add seating & luggage. Well that would have been another $280.00. I called to cancel and get a refund, the agent said no because I didn't cancel within 24 hours. I have to take a flight credit which is ridiculous. If I wanted to use their airline, I wouldn't have cancelled, a 2-year-old could figure it out. From now on, I will believe the reviews that I read.

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    Customer ServiceStaff

    Reviewed May 10, 2025

    The flight crew was very rude. Only one stewardess was polite and at the end one freaking out yelling at people as we are exiting the plane. The other steward just talked rude and arrogant. People really were shocked as the crew was telling you to exit and another yelling to some sit down. Total chaos.

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    Staff

    Reviewed May 10, 2025

    This airline is a fiasco! Checking in a bag was horrible. The staff member wanted to lecture me on bags. I have flown many airlines in over 15 countries. I’m not a novice. The stewardess was not polite. People were trying to change seats and it was chaos before the flight took off. I do NOT recommend unless you can’t afford to fly any other way.

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    Customer ServiceStaff

    Reviewed May 9, 2025

    I too dealt with "Joshua" on the chat line (see review above). I claimed a $525.98 refund for an additional ticket for two PHL-TPA. The second tickets were necessary because of fraudulent statements of Gate Agent enforcing a bogus two-hour cut-off for passenger arrival (See review Below). "Joshua" can be reached only through Frontier's chat line. He apologized for the gate agent and proceeded to see what he could do. He consulted his records. Suddenly he said that I had received a refund of the fare I paid in cash (about $ 230) for the first tickets and the ff miles I used were forfeited. He pronounced this was a "full refund" (how so?) and abruptly hung up before I could object. Obviously, this "full refund" does not make me whole. His pronouncement was in bad faith.

    Importantly, his hang-up wiped out my record of the chat including his apology! If Frontier allows its customer service reps to "cover their tracks" this way Frontier has a systemic problem that management must be aware of. So much for improving customer service. Hence, if you deal with the chat line (as you must; it's the only way Frontier allows) take screenshots of your dialog as you go along.

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    Online & AppReliability

    Reviewed May 8, 2025

    Awful experience.. The app and website are unreliable. They claim to be a self service airline and “force you” to use the website or app however it was not working.. They ended up “charging” extra to process it.. Too many things to complain about.. Not worth it.

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    Customer ServiceStaff

    Reviewed May 8, 2025

    Horrible customer service!! Gate agents are mean and not customer friendly. They don't care about you or your business. I will never use them again. I have never seen such disregard for customers by a nasty Gate agents.

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    Reviewed May 7, 2025

    Frontier is a horrible company with no heart. Went to Las Vegas for a business trip and found out we had a death in the family so went to the airport to get a trip home a day earlier. We were told it would be another $234 even though we had already paid for tickets. This company does not care about anyone except their pockets. Do not fly please!!!?

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    PricePunctuality & Speed

    Reviewed May 5, 2025

    We chose Frontier Airlines because of its low price. What a mistake. Baggage fees are pretty high and have to be paid in advance. The biggest upset is the forty pound maximum. All other airlines are fifty pounds. We were forty four pounds and had to pay $75. What a rip off! We had a six hour layover in Cleveland, which extended to nearly eight hours. The flight board said it was on time and we never got an explanation. There were issues with over booking, too. I chose my seat and without notice was switched to an exit row, which I was not comfortable with. If I could rate it 0 stars I would. What a sad state Frontier has become. Never flying with them again!!!

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    Customer Service

    Reviewed May 3, 2025

    Finally got off the chat box with "a resolution specialist" Aayush. Website states you get a full refund within 24 hours of booking and I now I am told I get only a portion of the money back in an airline credit and I am charged a cancellation fee which adds insult to injury. I wanted my money back for a full refund as stated on their website. Now Aayush sends me a form so I can put in a refund request. This has been a horrible customer service experience. I will complete the form but I do not hold out much hope of ever seeing a refund. Frontier Airlines are liars and thieves.

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    Customer ServiceStaff

    Reviewed May 2, 2025

    Absolute Horrible. Spoke to agent name JOSH **..I know that's not his real name. He is absolute liar. Have a proof of confirmation with two people we bought, he said we only bought for one ticket. Bad customer service..Fire Josh **

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    Punctuality & Speed

    Reviewed May 2, 2025

    Absolutely the worst experience ever, they overbooked a flight that my daughters SHOULD’VE been on. After they checked in, they got passed around to different counters to pay for carry ons, by the time they came back they were told they checked in late and needed to purchase another flight with no reimbursement. Come to find out other people were asked to voluntarily give up their seats due to overbooking. $300 later, through another airline, they were told Frontier does that same thing constantly and gets away with it by saying people checked in late.

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    Customer ServiceInstallation & SetupPunctuality & SpeedOnline & AppStaff

    Reviewed April 30, 2025

    I made reservations for 4 people from Cle to Orlando through a 3rd party on March 20th. My departing flight was with Frontier. I checked on Apr 30 to verify and pick my seat and pay for baggage. After trying to check my account, as their website is hard to navigate, I find a charge of $178 for a name change. I never tried to change a name and tried to contact by phone and was told there is a 53 min wait or leave my # and someone would call back.

    I waited over 2 1/2 hrs, still no callback. I closed my Frontier tab but when I returned to their site, I was unable to access it due to an incorrect password which I had just set up 20 minutes ago. After several tries, I requested to change password and that still didn't let me access site. I contacted chat to no avail. I spoke with the bot who transferred me to a live person.

    The rep asked me again what was the problem. I explained that I changed password 2x according to their instructions but still could not get access. After 6 minutes of silence, I asked if he was still there and then he requested the same info that I had previously given the bot and info was still on the chat screen. I endured silence again for approximately 7 minutes and rep informed that his team would look into this and call me back. I asked if there was a time frame for the callback and he repeated someone would call back. Here it is 75 minutes later and still no callback or access to the site. Never ever again will I fly this airline!!!

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    Customer ServiceSales & MarketingStaff

    Reviewed April 28, 2025

    Why Frontier Airlines Will Deserve to Go Bankrupt. Frontier Airlines is nothing but a scam operation disguised as an airline. We got to the airport 80 minutes before departure, ready to check a bag we had already paid $80 for. After standing in line, we were bounced around between rude, clueless employees — one even lying to our face, saying we were “late” when we weren’t.

    At the gate, Ryan and his so-called supervisor Felix made it even worse. They gave us two awful choices: pay an extra $25 right now or miss the flight entirely. After already paying $80 for the bag! We pleaded over 10 times, but they didn’t care — they just wanted to squeeze more money out of us. This airline runs on hidden fees, lies, threats, and zero ethics. The Orlando airport desk staff were shockingly rude and unprofessional — no customer service, just intimidation. Warning: Don’t fall for their $19 fares or any “membership” scams. You’ll end up paying 3–4 times more and hating every second of the experience. Even if Frontier offered free tickets, it’s not worth it. Stay away. They are a sinking ship — and they deserve every bit of their future bankruptcy.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 28, 2025

    Delay on first leg of two leg flight. New arrival time was same as departure time of second leg. Did what I've done with other airlines many times before - called their customer service desk. She confirmed that I would miss my connection and "assisted" in re-booking. I say "assisted" because she kept messing up times and flights. But I did eventually get re-booked, now with a 14+ hour layover in Orlando.

    Ended up we made it to Orlando with enough time to make the connection, but since I had already changed my flight neither the gate agent, desk agent, or phone agent could change my flight. From what I have been able to find out, you are allowed only one change. This is true even if it is the airlines fault (original delay due to crew change/late arriving aircraft). Oh, and they offered me a whole $50 compensation in the form of airline credit good for 90 days. I eventually got that upped to $100, but still good for only 90 days.

    To make the day complete, when I asked if I would get a meal voucher was initially denied because the delay was less than 4 hours. When I explained that the original delay resulted in a 14+ hour delay for the connecting flight, gate agent went to supervisor & got a voucher approved, that would be emailed to me. Still waiting for the email. Guess it is a good thing I got 13 hours left here. One final note - I received the text notification of the delay 6 hours AFTER the original departure time. Way to go Frontier!!

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    Customer ServicePunctuality & Speed

    Reviewed April 24, 2025

    Flying with Frontier has been nothing short of a disaster and a headache. Not even the worst part of our experience: 5 hours before our flight we got a message our flight was cancelled. We scrambled to find a new flight and are now fighting for our refund on the second leg of the initial flight that we missed. We get home, and low and behold two of our bags are missing, along with FIVE other families. We are now on day six. I did get a call they located them but now six days later, after being told luggage would be delivered same day or next day, still no bags.

    I offered to go pick them up today, but I was told since I said I wanted them delivered there is no guarantee they would give them to me. "Rest assured your bags are in good hands and should be with you shortly" is the response I keep getting. When I expressed I need the items in the bag for Saturday due to a wedding, they just kept trying to pass off nice words. I asked if I need to purchase new items where to get reimbursed, and they keep avoiding the question. DO NOT FLY FRONTIER!!!!

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    Reviewed April 23, 2025

    I had jewelry taken out of my checked bag. I have never had an issue ever before with any other airline. I did a police report and waiting investigation but very disappointed that my items were not safe with their employees.

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    Customer ServiceStaff

    Reviewed April 21, 2025

    Avoid using Frontier Airlines. Flight: F93212, LAX->DFW, 2025-04-20 10:49. I think the main goal of Frontier is to show how bad the service could be. It's the most uncomfortable flight I ever had. The baggage drop off is in one place, the flight is different and you have to wait until the shuttle will transfer you to the place where the airplane is. The employees were not friendly and the crew members in the airplane were extremely rude and I felt I am not in the USA.

    One of the stewardesses removed my son's hand baggage from the upper baggage place designated for carry-on and personal items and gave it to my son. She put the baggage from another passenger without asking us for any permission and no excuse. It was too uncomfortable for my son to hold his baggage for 3 hours during the flight. I am attaching a photo of that rude subject. Avoid meeting her. I think this airline's rules allow crew members to be terrible. Please use other airlines and don't allow them to harm our country for a couple of dollars.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 19, 2025

    To sum it up in one sentence, Frontier Airlines is an absolutely awful experience. I paid for a round-trip ticket for my Pennsylvania-based daughter to visit me in Tampa Florida. Her outbound flight from Philadelphia to Tampa was delayed multiple times, with the total delay time equaling 10 hours. Then, when flying back home to Philadelphia from Tampa, her flight was again delayed multiple times, with total delay time equaling six hours. The airline staff never gave any explanations for the delays.

    I hadn’t seen my daughter in eight months, and she was only spending one week with me. Because of Frontier Airlines, I lost a total of one day with my daughter, which is unacceptable. Absolutely awful. And, they didn’t even serve water for free on the airplane. And then, to compensate me for all of this trouble that my daughter went through, they offered me a $15 voucher which had to be used within 24 hours, or it expires. What pathetic customer service. I will never book a flight with this airline again. Ever.

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    Punctuality & SpeedStaff

    Reviewed April 18, 2025

    I would never fly Frontier again. I arrived at the airport an hour before the flight leaves. All I needed was my boarding pass to be printed. There was no self-check-in kiosk at the airport, and I had to wait in line twice because I was directed to a different counter for assistance. At the second counter, I was directed back to the original agent who sent me away. It was evident no one was happy doing their jobs. By the time I was finally attended to, I was told I got there too late and couldn't board after all. I needed to see my stepdad who was dying, and I knew arguing with incompetent and uncaring staff would serve no purpose except wasting my energy, so I booked another flight and left 3 hours later. Never give Frontier my money again.

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    Customer ServiceCoverageStaff

    Reviewed April 16, 2025

    This customer care is number one worst in the world, I was not able to get in even I reached gate before close 10 minute, thing is I forget to check in, but I reach at gate before 10 minute, these idiots are not allowed me. They are illiterates and rude, where you guys getting this types of staff, do you prefer educated people?

    Shame on you guys! I adding photos of rude staff with time you can see time I reached at gate. Gate closing is 6:12, I reached at gate 6:03, these idiots are asking me to Frontier Care and book again, I can't get in this flight, flight 1426 suppose to take off 6:35 Am.

    After I forget my jacket wit wallet at sitting area, and I back to get my jacket to TSA, suggested to go with an frontier agent, I went and asked staff at San Diego, terminal 1 she is the daughter of idiot: said I checked I cannot find any jacket, after this I asked passenger to check my jacket and wallet, found in front of gate counter sitting area. Thing we cannot trust these type of staff/employees are criminals, Hey frontier where is you hear? When I take a picture these idiots are covering their ID cards. If you have truth? Why you wanted to cover your ID? If you have an ethics why you wanted to cover ID? If you frontier policy, why you wanted to cover your ID? All are "criminals" work in frontier!

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    Customer ServiceCoverageStaff

    Reviewed April 14, 2025

    I had a flight on 4/10 from SEA to PHX cancelled because of poor crew management by Frontier. After speaking further with desk agents, it was claimed that nothing can be done by Frontier to get my wife and I to Arizona that same day (we missed my brother's wedding rehearsal, thanks), and that we needed to check with another airline. I was also assured by the desk agent that Frontier would reimburse this flight, based on the situation being caused by them. Well, this was a lie.

    After contacting Frontier Airlines about this, they have told me that they DO NOT offer reimbursement for other air travel, no matter the case. Why should I have to spend my own money to cover their mistakes? The customer service agent I spoke to was in no way shape or form there to help me. I was essentially told to screw off. I will absolutely never be flying Frontier again, and advise you to highly consider this fact I have now learned: Saving a couple hundred dollars is not worth the headache of ABYSMAL customer service and awful time management from their end. If I could give a zero, I would. Good riddance to Frontier Airlines.

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    Customer Service

    Reviewed April 14, 2025

    Worst airline in the history of aviation. Might as well burn your money in a trash can before giving it to this crock of an airline. Baggage fees, bad customer service, uncomfortable airline seats!!!! Legit zero desire to provide any decent sense of the word travel. I hope this airline goes bankrupt.

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    Customer ServiceStaff

    Reviewed April 12, 2025

    Tried to get home for the anniversary of my God mother passing but unfortunately the airline had other ideas. Flights from Vegas to Orlando got delayed and resulting in me missing my flight to Ohio. The next available opening was the next day at 3. Flight attendants treated it like it normally happens. In fact they showed more effort in pushing that doggone credit card then they did treating their customers like humans. I stood in line to speak with someone for an hour due to the line of people who's flights were missed were almost as stretched to the spirit terminal

    Let me be clear, offering to put me up in a hotel is NOT a fix for what I missed today. So I asked for a flight back home seeing they didn't have any Ohio flights. The next available flight to Vegas is at 7:35 pm... which was a solid fix ? No! It was 9a. Soooo on the anniversary of my favorite person passing away ,I spent the entire day in a city I've never been without anyone I know in a freaking airport.

    And you would think this is when customer service kicks in.... absolutely not their staff is nonchalant and rude. I watched them call security on people who were simply trying not to get stranded, i watched them raise their voice and shrug off customers Who were stuck in another city as if no one mattered. This is by far the worse flying experience I've dealt with. And now looking down at my ticket.... I'm 6'1 280 lbs and they assigned me a middle seat... like after completely destroying my day this they want my knees next. This airline is the worse.... never ever ever again.

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    Customer ServicePunctuality & Speed

    Reviewed April 9, 2025

    I arrived at the gate 20 minutes before Frontier flight was scheduled to depart and was denied boarding with stated reason of missing the boarding time window. It’s just so disappointing and frustrating as standards are to make effort to help the customer, and many times you see airlines communicating with TSA security and allowing customers to board a few minutes before departure. Frankly, I think the TSA should be abolished as they’ve delayed and traumatized so many people without cause and have strayed so far from their mission. They trample all over our Constitutional rights and subject us to their terrorist nightmare. As a senior citizen and veteran, I can say that travel was so much better before TSA and decline of customer service.

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    Customer Service

    Reviewed April 8, 2025

    I have hated every aspect in every part of the way. Hidden fees, entrapment and costs, and poor customer service. My experience was so terrible that I vow never to take this airline and to make sure that none of my friends take this airline. They broke my bag by ripping off the wheel. That has never happened in 40 years of traveling. And they did nothing about ruining my property.

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    Customer ServiceCoveragePriceStaff

    Reviewed April 7, 2025

    WARNING- DO NOT FLY FRONTIER- The last time I flew Frontier the flight made an emergency landing in Chicago (instead of Philadelphia), and they refused to refund tickets, refused to pay/cover new flights, and refused to cover the cost of the hotel, as every flight was booked for same day travel. Extra additional costs were over $1k total for the trip, for tickets that originally cost $300. I will absolutely never, under any circumstances fly Frontier Airlines again in my life. After attempting to recoup any of the above costs and dozens of phone calls to Frontier, I gave up.

    But I learned my lesson, I will never fly with the Frontier Airlines again, and I sincerely hope that they go bankrupt and/or are fined heavily by the government for their horrendous business practices. FWIW the staff (in person) were pretty friendly, and I do feel bad that they have to work for such a soulless and evil corporation. Buyer beware, never, ever Fly Frontier Airlines. You get what you pay for.

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    Customer ServiceStaff

    Reviewed April 7, 2025

    This was our first-ever flight with Frontier Airlines—Flight F9 1476 on April 4th from DFW to BWI—and unfortunately, it turned into a horrible experience for our family due to the behavior of one extremely rude flight attendant. My parents and I were assigned three different seats, which made it difficult for us to sit together as a family. We politely asked fellow passengers if we could switch just one seat (from Row 9 to Row 10), and they kindly agreed. It was a simple, respectful request that caused no disruption. However, the flight attendant unnecessarily intervened and, in a very harsh and disrespectful tone, demanded that we immediately get up from our seats and return to our assigned seats. Her manner was extremely rude and unprofessional.

    What made the experience even worse was that she also shouted at and forced three other ** families like us—who had quietly made seat adjustments—to stand up and go back to their original seats, even though there was no issue. Shockingly, the same flight attendant allowed an ** family to change seats and sit together without any problem. She didn’t question them or raise her voice. This double standard was incredibly obvious and hurtful. When I asked the flight attendant for her name so we could give feedback, she refused and said she wouldn’t share it because she believed we would complain about her, clearly aware of her inappropriate behavior. This was a deeply disappointing experience for our family. As first-time Frontier flyers, we were appalled by the disrespect and lack of fairness. This incident has left a lasting negative impression, and we will seriously reconsider ever flying with Frontier Airlines again.

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    Customer Service

    Reviewed April 7, 2025

    Terrible experience. They overcharged us $250+ 94.00 customer Service fee. They will be hearing from me and my lawyer. Abuse and bullying. In addition we had to walk out to the plane in Colorado in 5degree temperatures

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    Punctuality & Speed

    Reviewed April 7, 2025

    I wouldn’t even give Frontier a 1! They are so much worse than all the reviews said. Started with a 3 hour delay. They try to get away with lying about their take off time while they sit on the runway with mechanical problems. The seats are far worse then you think they’re going to be. Finally when we get to our destination, shocking there are no gates available for another 1 hour delay. Pay the extra money, the savings isn’t worth it!

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    Customer ServicePriceStaff

    Reviewed April 6, 2025

    After being delayed for unclear reasons in Indianapolis, we were threatened 3 times, with quite the attitude, that those who have not paid for their carry on luggage would be paying 99 dollars per bag. I understand this is the rule, but the threatening way it was said was unnecessary. Also, as we finally were boarding we were constantly scolded for pushing and shoving and cutting lines when none of that was happening from any of the people in line. The customer service was terrible. Also, my three kids were scattered all over the flight and none of us sat together, except for the smallest one.

    When we were finally on the plane we sat for another hour with no explanation. A nice woman sitting next to me was trying to keep her composurr as she was told that because of this delay she would miss her connecting flight. They would not give her a food voucher or hotel aid or even any reimbursement. They just told her the delay was not their fault. Like it was HER fault?? Her next opportunity to fly home will be tomorrow when she flies to Vegas, not her home, and then spend another night at her own cost, and then she would get to fly home to Portland. I have never seen such horrible customer service. Never. I highly recommend all to look elsewhere for airfare. The low prices are offset as there are no carry-on’s unless paid for, you will not sit with your loved ones unless you pay, and you will be screwed if anything goes wrong with your flight. …. Don’t find yourself at the mercy of Frontier Airlines.

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    Reviewed April 5, 2025

    Negative 1 star! Never, ever, forever, ever travel with Frontier. The airline is an insult to anything decent. They should never have been issued a license. They send you a confirmation code after buy your ticket but you can't check in with that code after downloading their problematic app or even at the airport. Then they tell you they need to rebook you and you have to pay for the new booking. You have better have extra money to find alternative travel arrangements or have an enormous degree of self-control to stop yourself from cursing them out or slapping the attendant because your patience and self-control will be tested.

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    Price

    Reviewed April 4, 2025

    Don’t do it! Horrible experience. Delays on top delays. Atlanta crew the worst. They lie about delay reasons and flight times. They overbook flights and have bad customer service. It’s not even worth the cheap tickets. I have learned my lesson. This is the last time. I’d rather pay more than deal with this. After multiple bad experiences. I’m done.

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    Punctuality & Speed

    Reviewed April 3, 2025

    Boarded the late flight, we were told that chipped paint was found, and that the we would need to be cleared, that the paperwork was being completed; reason for us boarding over an hour late. We then were told that the flight was canceled, that if you did not live in Atlanta, that they would accommodate a hotel, if we chose to rebook or get a refund. We get to the ticket counter and was told 1 different stories.. The pilot timed out and inclement weather in San Francisco. They did not accommodate the hotel and the next flight was the next day (a 19 hour flight) or 2 days later. It's always something with this airline. After I use to my 26,000 flyer miles....I'm done. It's been to many episodes. Now I have to pay for transportation home (over 100 miles away) and pay again to get here for the new flight. I am in tears. Literally.

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    PriceStaff

    Reviewed April 1, 2025

    Surprise! Expensive bag fees (79-) from ATLANTA TO DFG. Tried several ways to contact a live agent but no success. Why can't I just press a number (1-10) and get a human being? I was a former Eastern Air Lines gate agent and as bad as Eastern was- it can't compete with Frontier. Oh well. Guess we will fly something else that has human accessibility.

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    Price

    Reviewed March 31, 2025

    Would not recommend. Some companies work hard to charge their customers less money while others work hard to extract as much as they can. Which is Frontier is yours to decide. No in-flight WiFi, seats that don’t recline and only paid beverages and snacks on the flight - those are real cost saving measures to keep fares low. For those who haven’t flown Frontier in a decade, finding out about the seats and snacks when boarding the plane is easily tolerable, but the displeasure of finding out no work is happening during the flight is more frustrating but also tolerable.

    However, separating families who book together to incentivize paying for seat upgrades at check-in and charging $25 at the bag check-in counter to print bag tags when the self-service machines won’t allow it less than 60 minutes before departure - those are revenue extraction schemes focused on customers who have already paid and have little or no choice. Those are just a few of the market differentiators that make the Frontier experience what it is. The next time we have the opportunity to choose Frontier it will be a no.

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    Customer Service

    Reviewed March 29, 2025

    OMG what a such bad airlines. Never again for the time and money we spend on this flight wasn't worth it. The customer service are totally lost. No issue. Where is the pilot? Mixed seats. We had wedding and they screwed up everything. 7 45 am flight and 11 45 took off. 4 hours delayed. They didn't offer a bottle water. Ppeople Don't use them because it's not worth it. You deserve better service.

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    Reviewed March 23, 2025

    I had a HORRIBLE experience in the Orlando Airport and was never given a boarding pass via the website, once I checked in online. I looked all over the site to find where to get my boarding pass, and found nothing. My dad looked also and found nothing. I HOPED I would get it emailed to me, but didn't get that either. When I went to drop off my bags, I was told I had to pay $25/person ($50 total) to have our boarding passes printed. This is OUTRAGEOUS since I was not able to get it on my own.

    Once at the gate, after paying hundreds of dollars in up-charges for a checked bag, I was stopped at the gate and told I had to pay ANOTHER $99 for my backpack that FIT under my seat, because it didn't fit in the ridiculous "under seat space" reference frame outside the plane. It is obvious that all this company does is find ways to weasel out more money from people. I did NOT need to use the overhead compartment for my bag because it DID fit under the seat, because their reference is HALF the size of what is actually under the seat. The whole point of a "carry on" bag is that it takes overhead space, which mine did not. Their policies are inhuman and I will never fly Frontier again. I also found out from other passengers that this flight was giving away FREE carry-on bag allowances for many of the passengers!

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    Customer ServicePriceStaff

    Reviewed March 23, 2025

    Frontier's customer service is extremely poor. I paid for a business package, but when I called customer service to confirm my purchase (since I did not receive a confirmation email), I was told I had purchased the premium package. I explained that this was not correct, as the premium package does not include luggage and the business package was priced higher. However, they refused to switch the package and insisted I cancel my flight for a refund, then rebook a new flight. I told them this was not an acceptable solution. I repeatedly requested to speak with a supervisor, but I was only given the runaround. It is incredibly frustrating how the airline charges for everything, especially when I paid a significant amount for the business package. Their customer service is inadequate, they treat customers unfairly, and they fail to accommodate their passengers properly.

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    Price

    Reviewed March 21, 2025

    The absolute worst - more awful than Spirit and I had no idea that was possible. Don’t bother booking evaluates by price - it’ll be just as expensive as your Southwest ticket in the long run. ALSO - it says Frontier is at Terminal 5 - it’s at Terminal 1.

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    Reviewed March 21, 2025

    I have a very bad experience with this airline. Within a week my flight from Orlando to Chicago was delayed 4 hours next day Chicago to Phoenix 2.5 hours and today from Phoenix to Chicago 5 hours. It is unacceptable, very low standards. If Frontier can’t even notify customers about delays what else can we expect

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    Customer Service

    Reviewed March 19, 2025

    Absolute joke of an airline and extremely sneaky! We booked our flights 3 months prior. You know the new law recently passed that airlines have to reimburse you if the flight is over 3 hours delayed? Well they found the loophole and don't care how it affects their passengers! We receive an email about a week after booking and they delayed the flight just shy of 3 hours. As this is a significant amount of time and messed up our entire trip, I requested a refund as this trip was so far in advance. Nope. Only a credit that has an expiration date. Never again will I try to save money with this airline.

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    Customer ServicePunctuality & Speed

    Reviewed March 17, 2025

    My flight got delayed by 2 hours and 40 minutes but I would be arriving super late. I'm in college and the campus area and where I would be dropped off is dangerous at night especially alone and my friends were supposed to pick me up from the airport. I attempted to change my flight and my mom is on hold with customer support for over an hour. I called around half an hour ago and they have not reached out to either of us yet.

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    Customer ServiceStaff

    Reviewed March 16, 2025

    I put my son in law on Frontier Airlines flight from 3304 from LAX to Detroit that had a layover in Phoenix on flight 4672 on 3/15/2025 (Confirmation # **) He arrived in Phoenix only to find out that his flight was cancelled. He is 25 and has never traveled alone. Frontier Airlines offered to put him on a flight leaving Monday but only offered him a hotel for 3/15 checking out on 3/16 as well as did not offer any food vouchers for the extended stay in the airport Sunday thru Monday. Now they are telling him that he needs to purchase another ticket to Detroit however, he doesn’t have the money for that ticket and neither do I as I spent what little I had left to buy the original ticket for him. This is absolutely disgraceful and crappy from this airline. It seems that this is common practice from Frontier to its passengers.

    Not only that, I called Frontier Airlines customer service which is located in the Philippines who not only argued with me and made 5 excuses as to why the flight was canceled but didn’t know which of the 5 reasons it was but also told me that the only partner airline Frontier has is Volaris who is not a alliance partner. I then told her that other airlines are flying daily to Detroit such as American, United and Delta and she had the nerve to ask me why didn’t I book him on either one of those airlines instead? I told her because Frontier was the only affordable airline for a last minute booking and then asked her why doesn’t Frontier put their money where their mouth is and get their PAYING passengers from point A to point B like their schedule said when I trusted them and bought the ticket? She didn’t answer but hung up on me. I recorded this call on my phone and hope to send it to the airline directly so they can really see how crappy they are and how they screws over their passengers. DON’T FLY FRONTIER EVER!

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    Reviewed March 13, 2025

    Due to a passing of my only aunt who was the only living relative on both sides of the family; I had to cancel my flight, although I had travel insurance, they still made me pay 198.00 to cancel, I was given a credit to fly with Frontier Airlines only but they wouldn’t put the purchase back on my credit card and when I tried to rebook the flight I was charged an additional 350.00 to book another flight! Also it took them an extra 2 days to find my luggage. I will try my hardest not to use this airline again.

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    PricePunctuality & Speed

    Reviewed March 12, 2025

    I originally booked a one way ticket from Indianapolis to LAX at a cost of 89.98. Great deal even with a midnight arrival time and excessively long layover time. Even with that I was pleased with it. I later found unauthorized billing and charges to my credit card for baggage fee handling, carryon fee, checked baggage fee, additional charges and my original ticket price increased by 45.00 more. While this interaction was done thru a third-party vendor CheapOair, they are advising this is the airlines policy and all changes, adjustments, refunds are done only thru the airlines office.

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    Customer ServiceStaff

    Reviewed March 12, 2025

    I had an absolutely terrible experience with Frontier Airlines and will never fly with them again. I paid $65 each way for a carry-on bag, which was accepted without issue when departing from Orlando. The round trip flight was only 127.00. However, on my return flight from Raleigh, two extremely rude customer service agents insisted that I pay an additional $99, refusing to acknowledge the $65 I had already paid. Their lack of professionalism and customer service was shocking. They made me feel as if I had done something wrong, despite following their own policy. When I asked to speak with a manager, I was told by Leticia that if I didn’t pay the fee, I would be left behind and forced to book another flight.

    This airline is completely inconsistent, unprofessional, and clearly prioritizes gouging customers over providing fair service. The flight attendants were just as indifferent and unhelpful. As someone who travels frequently, I can confidently say that I will avoid Frontier Airlines at all costs in the future, and I will make sure to warn others about their dishonest and unfair practices.

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    Customer ServicePriceStaff

    Reviewed March 11, 2025

    AVOID FRONTIER AIRLINES! This is the worst airline ever, with terrible customer service. While the tickets are cheap, they scam you with baggage fees, charging a higher price at the gate after "forgetting" to do so at check-in. The boarding gate staff was rude and arrogant. Save yourself the frustration and fly with a better airline!

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    Customer ServicePunctuality & Speed

    Reviewed March 9, 2025

    Terrible experience. Never flew with them. Went to give him a try literally the day after I made my reservations three months early they changed my time which would’ve made me late, tried to change the time to earlier, which there was no other flights. Called the airlines which I had to leave a message for them to call me back in 24 hours which they didn’t. Talked with them through a text message which I had to wait for them to respond each time forever for them just to give me a credit which will never be used because my Mother is 85 and this is her last flight to get to her son 60th birthday party so losing $700 because they won’t refund me. Do not use this Airlines.

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    Staff

    Reviewed March 7, 2025

    Frontier Airlines has the worst employees I have ever come across in an airport. They treat passengers where’s who actually pay their salaries with such disrespect. They act as if they are not in their work environment by cursing being loud and rowdy where it’s supposed to be a professional atmosphere. They get annoyed when a passenger approaches them and make the check in process difficult purposely. Never use this airline and even less the Denver location it’s the worst I have ever experienced

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    Sales & MarketingPrice

    Reviewed March 3, 2025

    Don't fly Frontier.. They sell you a cheap ticket but charge you $102 for a 19.2 pound bag... I feel like have been scammed... They also will charge you $30 for a carry on bag.. I never seen such greed.

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    PricePunctuality & Speed

    Reviewed Feb. 26, 2025

    Please save yourself a lot of misery and do not book a flight with Frontier. No counter help. Computers went down and could not get flight confirmation at the airport. Checked in the day before flight. Took all my money. No refunds. Even though I didn't use the ticket at all. Would not even work with or refund the return flight a week later. They are not worth even trying.

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    Customer Service

    Reviewed Feb. 26, 2025

    I had a direct flight scheduled from Houston to Ohare. They delayed the flight 6 times and then ended up canceling it. I had to leave to rebook and come back through TSA a second time. The rebooked flight included a 5-hour layover in a completely different state I was originally not supposed to have to fly to. The 5-hour layover turned into more than 7 hours. What should have been a simple direct flight turned into an 18-hour nightmare. I'm currently fighting customer service for a partial refund. They sent me vouchers for Frontier flights. I do not plan on ever flying Frontier again.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 25, 2025

    I booked Frontier Airlines F9 3998 from Grand Rapids, MI to my home base airport in Tampa, Florida on Sunday 2/23/25. I am disabled and have a wheelchair bring me through the airport to the door of the plane so I was the second person to board. I saw on my ticket I'd been seated in a middle chair (I’m too poor to pay for a seat and my Michigan friends had bought my ticket and I hadn’t wanted to add money to ticket).

    I had been having extra medical issues that day due to a week of severe allergic reactions of unknown origin. They had me on steroids, **, antihistamines and an ** on my person for any emergency treatment needed. They were quickly weaning me off two possible medications that could be causing the reactions. Due to this I was having extreme nausea and GI distress causing me to have to run to the bathroom quickly. As well as significant increase in my pain level.

    Upon entering the plane, I explained this somewhat to a very nice blonde attendant and asked if it was a full plane (no, she said). I asked if I could sit in an aisle seat near the bathroom. She said I’d have to wait until all boarded, but if open then of course. Told me to tell the “attendants in the back.” One of them was a long haired woman of color (for id purposes since I don’t have her name). I asked her re moving. She said rudely that we are still boarding, cut me off and turned away. I said I knew that, but after, could I. She ignored me and would not look at me through the whole boarding process. I asked again when it looked like done boarding and she refused to address me!

    Then I asked again a few minutes later and she turned around loudly and said, “what did you say?!?” I was taken aback and repeated my inquiry. She said I did not say that and said now I absolutely wouldn’t get to move. The first, blonde attendant came down and asked why I hadn’t moved. I said the other woman wasn’t being remotely helpful. The blonde lady went to tell her okay and the woman of color said, “SHES STAYING PUT, END OF STORY!” Then walked away.

    I was very very nauseous and felt sick so I undid my seatbelt to run to the bathroom. That same nasty attendant YELLED to sit down. I did raise my voice somewhat and ask if she wanted me to vomit on my neighbor and ran to the bathroom.

    After vomiting and other GI issue I came out with a cool compress to see all these people around the bathroom. The ** attendant first and the blonde who asked if I was okay. I looked at the ** one and said, “NO! That’s why I wanted an end seat near the bathroom!” I should note there were like 14 open seats at the back of the plane! She said, "You are outta here!"

    I went back to my middle seat and put my head down. Then felt like vomiting again and looked for a vomit bag in front of me. None of us could find one so I put my light on. That attendant REFUSED to acknowledge me sitting a couple rows from me. I again put my head down and my seat neighbors who were getting upset for me yelled to her to get me a damn vomit bag! I thanked her and she said one good thing about having a big mouth. I got a garbage bag. Had my head down on front seat and feel my shoulder tapped. Staff then forced me off the plane to a bunch of waiting police! I couldn’t believe how they were treating a sick disabled person! What kind of airline is this?!? I was not belligerent, I had had my head down quietly.

    I was so upset and crying at that point. I didn’t have enough medications to help me if I didn’t get right home and now they’re taking me off flight. They said at counter, surrounded by police they didn’t have a flight to Tampa for four days! I didn’t have medications for four days! With upset, crying and pain got dry heaves into a wastebasket. Had to call my friend back 30 minute drive to come get me and tell my partner in Florida I wouldn’t be home at 8pm.

    They then said Allegiant had a flight leaving later that night, but to St Pete Airport even further from my home than Tampa. (1.50 hours). I am poor on social security disability and I have no credit cards or savings. They said frontier wouldn’t reimburse me for a few days and I needed $295 to book Allegiant flight. I do not have that. Had to ask my friends to put out more money. Then frontier literally dumped me at Allegiant desk.

    Let me say, once supervisor and staff heard what happened to me they took excellent physical and emotional care of me. Supervisor even walked down to get later and checked on me and ticket guy came on the airline to see if I was okay. Got me a first row seat near bathroom. Attendant checked on me three times between onboarding and exiting!

    Anyway, before I left Allegiant desk they had paramedics check me. My blood pressure was 180/100 twice 20 minutes apart. They gave me sublingual ** which helped my stomach tremendously! My blood pressure even at 1am at home remained twice my normal readings! I should have gone to the hospital and had to sign a release not to. I don’t have hypertension, but what they did to me was so unconscionable and upsetting I did that night I want to put this in a formal complaint, plus all over the internet in reviews. Shame on them. If you are disabled, or even sick…..DO NOT FLY FRONTIER!

    #frontierairlines

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    Customer ServiceStaff

    Reviewed Feb. 25, 2025

    As military veteran I was shocked in the manner the customer service agent at gate F4 wouldn’t answer my questions on rather the website offered a military discount! His shortness was beyond unprofessional and disrespect- and as a military veteran with a pretty huge network I’ll be sure to suggest another airliner to my family friends and colleagues! It’s was a simple question and his inability to be honest and open considering my flight was the first one for that day was astounding! Again you get what you pay for stay away vets!!!!

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    Customer Service

    Reviewed Feb. 24, 2025

    Got to the gate only to be told that our flight was delayed because of flight crew regulations -Delayed for over 7 hours. Also told that none of their other Orlando flights are flying for the same reasons. They also refuse to answer any questions or help us get on a different flight to a different city. We have planned this vacation for over two years and it has taken me this long to save for it - Only to have it ruined and to be treated with absolutely no respect. I will never fly Frontier again. Thank you for ruining our Disney vacation. If I could give you zero stars I would. But then again you really don't care because you are taking private jets and such. Thank you again for ruining my family's vacation because you cannot manage your company.

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    Punctuality & Speed

    Reviewed Feb. 23, 2025

    The worst ever. Please explain to me how the hell your WHOLE flight crew is late?? THE WHOLE CREW??!! FRONTIER IS THE HOOD AIR SERVICE. SAVING THE MONEY ISN'T WORTH IT!! IT GETS WORSE EVERY TRIP!! Now everyone is angry and upset but the Airline doesn't give a damn because they already have our money!! Make it make sense!!!!

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    Price

    Reviewed Feb. 20, 2025

    Although Frontier has a well deserved "terrible" reputation, we recently had to travel on this airline. What a terrible experience from expensive add-on options to $3 water on board. The add-on options are standard with no fees on most other airlines. So at the end, flying Frontier is not only a terrible experience, it often can end up being more expensive than other airlines. I will try to NEVER AGAIN, waste money traveling with Frontier. A passenger on plane has a funny observation: He said at least Frontier is honest because by posting animal pictures on the wings of their planes, they are announcing that inside their planes, the laws of the jungle govern.

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    Reviewed Feb. 18, 2025

    Rude flight attendant, delayed for fuel even though we were the first flight. Left exit rows empty even though plane was empty and large passengers were seated in rows of 3. Poor common sense and poor sense of judgment.

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    Punctuality & Speed

    Reviewed Feb. 18, 2025

    The worst airlines, they made me pay $170 for a carry on bag before departure, and they also delayed my flight first, and then it turned out that the flight departed on time, which is why I didn’t end up in Palm Springs on time, but only the next day, and I had to fly from San Francisco to Denver, look for a hotel there, and the next morning fly to Palm Springs, and I’m alone with a child! These are the worst airlines. Also I don’t have seats together with my daughter. They just change me in last moments.

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    Reviewed Feb. 15, 2025

    Bad experience all around. I paid $380 for a round-trip for two from Detroit, MI, to Pasadena. Turns out the charged me $200 for carryon. 5 hour layover in Denver, CO, and we had to pay again for the carryon. "Only" $150 though as I paid while waiting in Denver. Now I'm at $730 for the trip. Uncomfortable seats that didn't recline, and they charged for all refreshments. Dysfunctional app that wouldn't let me check in without purchasing a seat upgrade. Frontier Airlines, NEVER AGAIN.

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    PricePunctuality & Speed

    Reviewed Feb. 10, 2025

    Terrible experience today. My original flight was delayed, I rebooked to another airport, then that flight was delayed, then we boarded only to have to get off and wait for a 12:30 am flight or a 6am flight. Then as I am boarding the 12:30 flight, they want to charge me $100 for the bag I paid for when I bought the ticket. Finally supervisor arrives and says I did indeed pay for the bag. The airline delayed my flight 3 times (all non weather related). I will not be booking with Frontier again. Not worth the savings.

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    Customer ServicePriceStaff

    Reviewed Feb. 9, 2025

    I recently flew with Frontier Airlines, and my experience was far from pleasant. I was shocked to discover their hidden bag fees. It ended up costing me $208 just to bring two carry-on bags! On top of that, I found out that getting assistance from a customer service representative at the airport also comes with a fee. To make matters worse, if you want to switch your seat to sit next to your traveling companion, that also costs extra. It felt like every little service came with a price tag, which made the whole experience frustrating and not worth the savings I thought I was getting by choosing a low-cost airline. I won’t be flying with Frontier again!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 8, 2025

    The worst airlines, their flights are always delayed and you are never on time. Staff is always rude, we will never travel again with Frontier. My family told me not to do it and I didn’t listen but trust and believe I will pay a little extra to get to my destination on time. Ridiculous of an airline. No communication from the agents at the desk who are also useless with their badass attitude. Y'all don’t like your job find another one that fits your attiTUDE!!!!

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    Customer ServicePriceStaff

    Reviewed Feb. 3, 2025

    We booked our flights online. We added carry on bags. We later found out that it was for only our departure flight not our return flight. Strike one… At our check in I forgot water in my bottle. Had to dump it out, no problem. My fault. But I followed directions and we to the pre check line, the attendant was verbally rude and telling I shouldn’t be in this line, I explained that I was told to go in the line since I was already checked. I asked if he wanted me to go back to the other line. Rude- Strike two… We finally got to our gate. We realized they stole one of our new Stanley cups. Strike Three…This cheap airline ticket… became just as expensive as any other like with all of the extra charges and very rude people… Pass the word on your horrible experience… Don’t be fooled by the cheap price…. As a good deal… you will regret it.

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    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 30, 2025

    Two Months in a row I have Flown Frontier and Two consecutive Flights I purchased Exit Row Seats and Frontier Changed Planes and gave my PAID for Exit Row seats to others for FREE because my Seat Numbers were NO Longer Exit Row seats. Of Course I Complained as did everyone else- the Flight Attendants even admitted they are Exhausted with this Happening. They Admitted this Cheap Airline won't upgrade their reservation systems to change your seats when this happened. They DID give me a Refund for the seats, but you cannot Speak to ANYONE if it is one day after your flight. I Demanded a Travel Voucher in my email response - Crickets. Their Customer Service Sucks.

    Further I believe they are engaging in Bait and Switch tactics and Committing outright FRAUD. They Take your money and then Don't give you what you paid for. This Cheap Airline won't even put WIFI on their Planes. For a 4 Hour Flight I had to Suffer. Sadly in Cleveland we have so Few Choices. Months Back we were delayed nearly 2 hours and stuck on the plane for an hour as it taxied back to the gate due to Computer issues. This cheap airline wouldn't even give us a soft drink or bottle of water as we waited with NO Information from the Pilots. Cancelling my Fox Den Account- Never Again Frontier.

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    PriceStaff

    Reviewed Jan. 30, 2025

    I would give a zero stars if it was available. It’s cheap in every way. No room to breathe, SUPER low class employees who don’t care about your opinion of their absolute RUDENESS. WAY overcharging for bags last minute that you HAVE TO PAY in order to get home. We travel with big groups (130 people). They made thousands off our group after charging extra bag fees. Will NEVER fly them again.

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    Staff

    Reviewed Jan. 19, 2025

    Terrible service, they pick and choose who they want to make measure their bags. Two of the employees were arguing because 1 employee told a customer he could fly with two bags and not pay and the other told him he couldn’t. They were rapping and dancing while we were all waiting for our delayed flight.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 19, 2025

    I was scheduled to fly to Philadelphia from Dallas at 11:35 this morning. Arrived at the airport at 8. Dropped off rental car. Then went to ticket counter. They don't even have boarding pass print kiosk. You must go to customer service counter. When I showed my ID to the counter person she said said my flight was delayed until 6 due to a late arriving aircraft. 15 minutes later my phone got a text message telling flight was delayed. Just now received an email telling me same thing. Horrible communication.

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    Customer Service

    Reviewed Jan. 18, 2025

    Today I flew for the first time with Frontier but it will be also the last time. We boarded in Chicago with layover in Las Vegas. We paid for our carry on. In Chicago everything was fine, but not in Las Vegas where Daniela from Frontier charged us another $25 for our carry on over what we paid initially. It's not worth to fly with them. In the end you will pay more and you have to put up with really rude personnel.

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    Reviewed Jan. 17, 2025

    The absolute worst Airlines and that's saying a lot when you've flown JetBlue, but Frontier is worse than Soul Plane. And they even kicked Khabib off of a flight. Save your money and spend it more wisely, stay away from this trash airlines.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2025

    The customer service in Punta Cana Dominican Republic was the worse experience: they scream people’s names to help with the check in when you can’t do the check in your phone. If they don’t call your name you have to wait for a non helpful lady who went to the restroom leaving us at the counter and took 40 minutes to come back when the flight was closed! They do whatever they want and the only thing they told you is to call customer service. we couldn’t fly that day (01-05-25) and when we called customer service the next flight was for 01-07-25 and it was 22 hours flight..of course we had to go to another airline and buy tickets

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    Customer ServiceStaff

    Reviewed Jan. 13, 2025

    This airline should not be in business or they need to really invest in changing their public image. We flew home on this airline after funeral services for our very close family member. The flight crew was great. The gate personnel at gate E3 on 1/7/2025 at night are the worst. I had bags in both hands as my wife was carrying the baby. The baby stroller had to be retrieved from the ramp. I walked out to the waiting area of the gate just to drop bags and then get the stroller. There were two people working for Frontier and both verbally yelled and said I could not go get the stroller. There was an exchange of words about getting the stroller and about being on hold for a hour on the plane after landing because the gate was not available to get off the plane. So now they wanted us to wait again for an unspecified amount of time to get the stroller. No offer to assist with getting it. I went back down the ramp for the stroller.

    The male employee then followed me, said over and over again I was going to jail and started recording me with his cell phone. I got the stroller, opened it to push it off the ramp and returned to my family. This male employee continued to repeat himself about me going to jail with his cell phone recording me attempting to provoke a response. He then called someone on the phone stating how I went to get the stroller and was back at the gate waiting area. He then said to me that I couldn't leave. Then continued on his phone giving a description of me to include my clothing. My family and I walked away from Gate E3 where the plane landed. This male employee continued walking near us and saying on the phone that he was escorting us. This was done in the gate area and along the corridor while passing other areas. I stopped to tie my sneakers and he was right there doing what he stated that he was doing...escorting us.

    We didn't know who he was talking to but hoped it was the police because now he is truly trying to detain us with no authority to do so. He is embarrassing and humiliating us like we are criminals. He even said that he knows who we are and got our names because he knows what seats we sat. Totally disgraceful behavior towards us who also are TSA cleared. This is over no customer service offered for a simple stroller. No police came. We are veterans not criminals. I would like a refund for all the seats because Frontier did not earn the business with such a dysfunctional employee. Not another bronze penny from us to them.

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    Sales & MarketingStaff

    Reviewed Jan. 13, 2025

    DO NOT EVER FLY FRONTIER!!! Worst service from beginning to end, nothing but a scam. Paid $406 for 2 carry ons (originally paid $208 for the carryons under the impression that would be roundtrip, on the return flight was told to pay an additional $198 because the $208 was NOT for round trip) after already paying $700+ for the 2 flights. How is this legal? They literally hire bottom of the barrel staff, none of the people I’ve seen working for frontier look decent or sensible literally, have horrible attitudes & zero willingness to assist anyone. I will never fly frontier again, I fly frequently & thought I’d try to save a coin this once but no, never again & anyone looking to fly please don’t fly with them, this is my first & absolute last flight with this airline.

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    Reviewed Jan. 13, 2025

    I would never recommend this airline. I was on a flight from SFO to Las Vegas and a gentlemen was kicked off the flight for speaking Russian. Apparently, the attendant felt uncomfortable with this and kicked him off. Turns out he was a UFC fighter as well. I'll never fly or recommend this airline again.

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    Online & App

    Reviewed Jan. 12, 2025

    Beware when buying checked bags with Frontier. I purchased what I thought was round trip for my checked bag, however, it ended up only being one way. They charged $300 round trip to fly ONE bag that weighed between 40-50 pounds! Be cautious when purchasing luggage through the app, very misleading. Will never fly Frontier again.

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    Customer ServiceStaff

    Reviewed Jan. 11, 2025

    My son recently flew with Frontier with his big sister to go see their dad in Colorado. I myself did not fly, but our Britax stroller was checked at the gate and was not returned to us on the returning flight at IAH, Bush airport in Houston, TX. This is infuriating because not only did it get loaded on the plane from Denver, but they have yet to find it. It's hard for me to understand that it hasn't been found being that it can only be in one of two places. The gate they departed from, or the gate they arrived to in Houston.

    Customer service is almost non-existent. You have to request a phone call which is taken from a call center. You can make a claim online, but in the disclosure, it states they don't take responsibility for lost items. The frontier employees at the gate in Houston told them that the stroller would return at the carousel. We waited at the carousel until it stopped, and all baggage was claimed. I then found a carousel attendee that worked for Frontier, and he begrudgingly responded that he would call out to the employees at the gate. They told us there was a stroller found at the gate. So, we waited, and waited, and waited. Finally, around 30 minutes goes by, and the attendee told me that the stroller was never loaded on the plane. What is going on here? Surely things can't be this difficult. Huge inconvenience as my son was already in distress and exhausted. There was no sense of urgency, that's for sure. Will not be flying this airline again.

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    Customer Service

    Reviewed Jan. 10, 2025

    I am writing this with utmost dissatisfaction with Frontier Airlines. I had a flight from Chicago to Baltimore on 1/6/25 and it was canceled due to bad weather (understandable as it's out of their hands). I was given an option to chose another flight and I took a flight from Chicago to Baltimore with a stopover in Orlando. My flight from Chicago to Orlando got delayed by close to 3 hours and I missed my connecting flight from Orlando to Baltimore. I approached Frontier helpdesk at the airport to rebook another flight and I was told that there are no flights available for 2 days. I was also told that I can request for a refund if I don't want to rebook and I would be given a full refund(I expected half of what I paid for the round trip). I paid $356.92 for the round trip and I was refunded $34.78.

    I don't think it's fair. I intended to fly to Baltimore not Orlando. If I am to book another airlines flight from Orlando to Baltimore, would they charge me just $34. I should have been refunded half of the 356.92 as I couldn't make it to Baltimore. The information they provide at the ticket counter is completely different from what they give you when you contact them through chat or email.

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    Punctuality & SpeedStaff

    Reviewed Jan. 8, 2025

    I arrived at the gate on time but the agents had closed the gate early and would not let me on the plane. I could see the plane right outside the window and begged the agents to let me on. They refused and would not say why the plane was sitting there and why they would not let me board. As long as the plane was still there I kept trying to persuade them because my 98 year old mom was dying and I had to get to her in time. It was an unreal situation at the gate.

    After a while, looking up the concourse I saw a pilot calming walking toward me. The agents did not say a word as they opened the gate for him nor did he speak to the agents. But I spoke to the pilot and told him my situation. He told me to come with him. He politely escorted me through the gate. Together we walked outside across the tarmac and up the stairs onto the plane. As I hurried, he said not to rush because they could not leave without him. I made a joke about how his being late had worked out for the best. Then he explained how he was not late, and he was clearly disgusted with his employer.

    As it turns out that flight had been scheduled too early for the pilot and other crew to have the rest time they needed between flights as required by law. This is for safety reasons to ensure the crews, especially the pilots, get enough sleep before flying the planes. The flight was delayed because the pilot was the only crew member on that flight, including the airline itself, who had obeyed this law. The pilot was the only crew member who had enough sleep before that flight that I was on. Shame on Frontier! They have unlawful safety practices that put employees and customers in danger. I'll avoid flying Frontier whenever possible and tell everyone I know to do the same. This should be reported to authorities.

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    Price

    Reviewed Jan. 6, 2025

    Booked a flight in june 2024 for our anniversary to Phoenix from philly. On the return our flight got canceled. When I contacted the airline they booked us a return flight home. Problem is they charged my card double the cost. When I tried to contact them they have this 24 hour rule and after that expires you can't get anyone. Please pick another airline because in the long run you will save time and money.

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    Customer ServicePrice

    Reviewed Jan. 4, 2025

    Website offers misleading information on bag charges. Was checking in and the charge per bag was $40 but the total indicated that I was being charged $74. Customer Service won't honor the $40 price because I didn't think to screenshot the page on my phone - Screenshot the baggage pages to protect yourself 0.

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    PriceStaff

    Reviewed Jan. 3, 2025

    I recently flew with Frontier Airlines on a trip from Philadelphia to Chicago (Nov 2-3) and had a disappointing experience. Although I initially chose Frontier for its cost-effective pricing, I encountered several issues: Unexpected Carry-on Fees: I was charged $485.99 for carry-on bags, even though I was told they were included during booking. Confusing Seat Charges: I paid $303.84 for emergency exit row seats, but the correct charge for our group should have been $232.

    Inconsistent Bag Checks and Poor Customer Service: Despite paying for all fees online, my party was asked multiple times to remeasure our bags at the gate, seemingly to add more fees to our itinerary. The staff was dismissive when I expressed frustration. Boarding Pass Issues: I had trouble scanning my boarding passes with no help from the staff, adding unnecessary stress. These issues resulted in an out-of-pocket expense of $1,021.83, turning what should have been an affordable flight into a stressful ordeal. I requested a review of the charges and a refund, but of course I did not get the refund. I hope Frontier addresses these concerns for the sake of future customers.

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    Customer ServiceOnline & AppStaff

    Reviewed Jan. 2, 2025

    Reading this review will show about a dozen horror stories all in one experience. Frontier is the worst, and every other review shows it as well. We are back in the waiting area after 4 hours of no information, rude staff, sketchy circumstances, illegal threats by the staff, plane issues, and about 12 delay notifications... and now we are back to square one waiting for information.

    I'll start this review with the worst part of this. The staff was absolutely rude and dismissive. They were passive aggressive and refused to answer questions. There were several incidents on this plane, and the crew threatened to kick us off the plane if we filmed these uncomfortable incidents, even when we told her it's a public place.

    Now all of this is happening on a flight that started with them saying "We won't be boarding for a few minutes," to eventually a 2 hours delay. They had us standing there in line with no information, and staff members running in and out of the plane. One staff member was even walking up and down the waiting area looking at every bag, as if they were looking for something.

    The story that they told us was only half true and panicked some of the passengers. They told us that "there was a biohazard, as someone regurgitated in the plane and we needed to clean up." This time period of cleaning was over an hour where we had no information and had to just stand in line. When they finally called us, they skipped handicap and forgot to push those in wheelchairs. This made unrelated passengers have to help them and try to get them to the front of the line (that we were all standing and waiting on for over an hour).

    The boarding process was a mess. They had people called up the front, so people were moving to the front and back of the plane at the same time, squeezing passed each other. Once everyone sat, there was a woman who was asking (admittedly aggressively) about why the attendants were going up and down the aisle wearing masks after hearing there was a biohazard. While she did ask them aggressively, this led to a whole thing where the police had to come and kick the woman off the plane, delaying us more. The woman asking about the masks was wrong, but the staff overreacted and caused more problems. Another woman also had a medical issue. Both the paperwork for the police and the medical issue were done on the plane, making us all wait more.

    The plane passengers all already felt off from the wait with no information and very rude staff, and unusual behavior from the staff. The attendant also went around yelling at passengers to not record any of this or we would get kicked off, even though we were absolutely allowed to. Passengers were very upset and talking about how poor the experience is, so the pilot came on the speaker and passive aggressively offered for anyone to get off. Finally, said they were pulling away from the gate, and the plane drove a few hundred meters before stopping again for 10mins. The pilot tells us that we have to go back to the gate so maintenance can look at the plane, because something with the engine didn't look good.

    When we got back to the gate, the crew gave us no information. No information on plane updates, if the flight was cancelled, if there was another option, or anything about refunds. We sat on the plane for awhile not knowing what's happening, before they deplaned us. We are now back at the beginning of this, back in the waiting room with no idea what we are doing next. The flight wasn't officially cancelled, and none of us have other options. Not to mention the seats are uncomfortable and there was no water or anything. So after 4 hours of no information, rude staff, sketchy circumstances, illegal threats by the staff, plane issues, and about 12 delay notifications, we are back to square one.

    Update: 10 minutes after posting this horrific review, my family got yelled at for following the directions of the staff member in charge. The agent gave us directions on how to get on the plane first for handicap, and when we did that, the staff member checking boarding passes actually yelled at my family to leave and go all the way around and back on line. This same woman, when asked how to see the boarding passes on the app, rolled her eyes and told us four times in a row to go to the desk and get a new pass, refusing to help. We got scolded by this woman, she refused to help us, and she has our family separate and go back to the end of the line like we are toddlers, even though those were the directions of the agent in charge. Disgusting attitude, horrible experience.

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    Customer ServiceStaff

    Reviewed Jan. 2, 2025

    Paid for carry-on bags with the Economy Bundle and was told at the gate it only applied to some flights but not this one. Had to pay additional $198 for 2 carry-on bags. What choice did I have since we were going to visit family for Christmas, and I had booked a nonrefundable fare? Turns out the attendant lied, and after I contacted customer service who confirmed I did pay for the bags they credited me the $198 and also corrected the return flight ticket as I had paid for the Economy Bundle as well. Worst experience ever!

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    Customer ServiceOnline & AppStaff

    Reviewed Jan. 1, 2025

    Thus airline is a joke. We waited 3 hours to check in for a flight in Boston. We were sold a ticket to Santo Domingo connecting in Orlando. We purchased a pet ticket for our dog to fly in the cabin. We'll when we went to board our connecting flight they told us they don't allow dogs even though it's paid for and on my boarding pass. Now we are stuck in Orlando looking for another airline. They refused a refund because it's posted on their website. We have lost a day of our vacation and they could care less. Manager was rude and customer service useless. This airline is really bad.

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    Customer ServicePriceStaff

    Reviewed Jan. 1, 2025

    Philly Frontier associates stopped us in line and made us pay $100 for a personal item without sizing it. They were incredibly rude and told us they are incentivized for finding people in line to charge. We sized it ourselves when we landed in Tampa and it was the appropriate size. The Tampa Frontier associates said they couldn’t help us since the incident happened in Philly. They gave us a card to see if we can get a refund and the website didn’t allow us to submit a ticket for this issue. They have excelled in causing strategic confusion to steal our money and keep it. We will NEVER fly Frontier again.

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    Staff

    Reviewed Jan. 1, 2025

    We were left STRANDED by Frontier Airline by the agents closing their terminals and telling us there was supervisor getting us Hotel vouchers - when in fact no one was there. We ended up getting a hotel at our own expense and booking a flight home on another airline. I will never fly frontier again.

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    Staff

    Reviewed Jan. 1, 2025

    Fraudulent. DO NOT FLY FRONTIER. Trust this and the 19,850 TERRIBLE REVIEWS. The "customer relations manager", Christopher, is as competent and efficient as the Frontier company, so I don't feel shocked that's who the company has as a representative but my goodness Christopher shouldn't be in customer relations, let alone being allowed to manage it. I won't even go into details, just trust that this company will not be around for much longer. They operate under a terrible business model and 100% aren't driven by ethics nor customer satisfaction.

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    Customer Service

    Reviewed Dec. 31, 2024

    Very unorganized airline. I had the connection flight from Colorado to Tampa and then from Tampa to Virginia and they lost my bag. Charged me twice and very rude personnel in Tampa airport. That was my first time flying with them and absolutely that would be my last flight with this airline. Please do not travel with them. It is waste of your money.

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    Customer ServiceOnline & App

    Reviewed Dec. 31, 2024

    Absolutely the worst airline I have ever flown with. They nickel and dime you to death. I thought I was saving money by getting a much cheaper fair than other airlines, but that is how they suck you in. Then once you have purchased your ticket, you have to pay for your seat, assignment, a carry-on bag, and a checked bag. For your seats, you have to pay anywhere from $29-$75 for each leg of your trip both ways. You have to pay $75 for a carryon bag, and you have to pay $75 -$150 for ONE checked bag. And their app is very confusing; it says up to 40 pounds is $74, and if you want to go up to 50 pounds it's an extra dollar at $75. So I paid the $75 just to be safe, but it turns out they charged me an ADDITIONAL $75 in addition to the $75 each we already paid.

    I tried to explain this to these idiots that it was a mistake and clearly you can see the bags don't weigh anywhere near 50 pounds; probably more like 30 or 35 but all they said was Frontier Airlines does not refund for an overweight charge and I told them that it was a misunderstanding because of their confusing app and they said that they could not do anything to help me and just repeated their stupid, no refund statement. So my mom and I each paid $149 which I thought was for both ways, but it was only for one way so they made me pay an additional $150 for our two bags for a total of $460 just to check two bags! They are rude, stupid, and unfair, and I will never fly with them again, and I suggest you don't either if you want to save yourself a world of aggravation and money!

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 31, 2024

    Worst customer service at PDX Oregon airport today at 30 DEC 2024. Flight departure time 4:54 pm. We were at line 3:35 pm to land luggage - later we were asked to go to print luggage tag ourselves. It was 3:50 pm. But when we went back we were told it is late by 2 mins. Cannot take our luggage. It is terrible experience and forced to split family and I was forced to take other flight. The manager at PDX Frontier checkin luggage area is very rude. They denied refund. Tried contacting customer service no help. Never take Frontier Airlines.

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    Reviewed Dec. 30, 2024

    Everything was worse than you can imagine. So many delays and it was almost a 10 hr delay for a 4 hr flight. My entire night was ruined. The compensation was terrible as they only gave 5 dollars. I can't even buy water with that much in an airport!

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    Customer ServicePriceStaff

    Reviewed Dec. 28, 2024

    I and my family recently traveled with Frontier Airlines from San Juan, Puerto Rico (SJU) to Baltimore, MD (BWI), on December 26, 2024. We had purchased the tickets on November 18, 2024 for $415.92 through Priceline.com. I had checked-in on December 25, 2024, for our 6:00 am flight including our checked-in luggage; late in the night on December 25 we have received a text message that the flight would be delayed by an hour with take-off time at 7:00 am. On December 26, 2024 we had reached the airport at 5:30 am and had gotten our luggage inspected for USDA and were in the queue to drop off the checked-in luggage at 5:40 am, there were very few agents at the counter to check-in the passengers or the luggage.

    We were called to the counter at by a male associate at 6:04 am and were informed immediately that we have missed out 1 hour before the flight deadline for the luggage drop-off and without wasting a second had offered to rebook us on another flight for December 27, 2024 and when asked to speak to a supervisor for the lapse (or delay) by the airline to call us to the counter, the associate informed us that he was the supervisor.

    When we realized that the check-in associate was not going to budge, we had asked for more options about getting back to Baltimore and we booked on a flight connecting at Orlando (MCO) and costing an additional $711.92. I feel the airline purposefully understaffs the check-in counter to charge the customers in the name of change or rebooking. I would not have paid any additional cost if even one of the self-check-in kiosks has been working or even if they had at least 1 or 2 more associates manning the check-in counters. The Frontier Airline makes customers pay more for their own incompetence.

    The staff in Luis Muñoz Marín International Airport in San Juan, Puerto Rico were absolutely awful and rude and scamming passengers. I know they are a little cheaper than other airlines, however the issues I encountered on a recent flight makes the higher priced airlines so worth it and this airline is not worth the hassle that we had and, in all probabilities, will not be flying with them again.

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    PriceStaff

    Reviewed Dec. 27, 2024

    Frontier Airlines is one of the worst in the world. I regretted flying frontier and I will never fly with them again. I flew from ATL to LAX just 5 hours flight and everything about my journey was horrible, first of all I was forced to download the frontier mobile app to print boarding pass and to pay for bag. This took over 45 minutes due to system down. Even the staff saying their system be acting up sometimes which is understood after going through all this it's unfortunate the supervisor told me the gate will be close in 30 minute and I won't be able to make it through the TSA and my flight will be cancel. I have to rebook and pay for another ticket which I did but thanks to my ZURICH travel insurance, the baggage charges was outrageous. Trying to charge me $154 for just 38LB luggage but I declined it and another $69 for 15LB bag so ridiculous, the staff at the ATL airport are unprofessional

    The lady did not tag my luggage before throwing it on the moving baggage line and as we speak my bag is nowhere to be found over a week and half since I arrived at my LAX destination, the inconveniences I am going through is crazy spending unnecessary for things I did not plan for and if I did not get my luggage in the next 72 hours I am coming back to write another review.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 27, 2024

    If I could give zero stars I would. My booked flight in September was cancelled. Rather than requesting a refund I booked a new flight but to a different airport. A few days later that flight was cancelled as well. Frontier would not give a refund. First they said because I used the airline credit for another flight. Once I showed that that flight too was cancelled they said it was because the back gave a chargeback. When I provided the letter from the bank showing they reapplied the charge and told me I had to deal directly with Frontier, I am getting no responses. I contacted the BBB and they have now closed the case because Frontier is no longer responding. I will never fly Frontier again. They are Thieves.

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    Customer ServiceStaff

    Reviewed Dec. 26, 2024

    Currently in the Hartsfield International Airport (ATL). Frontier is the absolute worst airline service to fly with. My 7:25AM flight to MCO has been delayed 3 times (greater than 4 hours). I was told to stand in two very long lines only to be directed somewhere else. I’ve asked to speak with a supervisor and in mid conversation a supervisor above her said let security handle that. Supervisors (male) Lenoy and (female) Demetrie were very unprofessional and rude! I watched Lenoy yell at several customers and the company was clearly at fault for the un organization! DO NOT WASTE YOUR TIME FLYING WITH SUCH A PATHETIC, INCONSIDERATE BUSINESS!

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    Customer ServicePrice

    Reviewed Dec. 24, 2024

    I had the worst experience with Frontier Airlines, and I cannot recommend avoiding them enough. I purchased a ticket for nearly $500 and paid 74 dollars for a carry on bag, for a Christmas Eve flight, expecting at least a decent level of service, but what I received was a complete nightmare. Despite standing in line while everyone else boarded, my seat wasn’t assigned until the very last moment. The flight was delayed, and the plane itself was filthy—absolutely unacceptable for any airline, let alone during the holiday season when people are traveling to see loved ones.

    To make matters worse, the flight attendants were shockingly rude and disrespectful, treating passengers with a total lack of courtesy. It felt like they went out of their way to be unpleasant, which only added to the already miserable experience. For the price I paid, I expected at least basic professionalism and cleanliness, but Frontier Airlines failed on every front. Save your money and sanity—fly with a more reputable airline.

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    Reviewed Dec. 24, 2024

    If I could give zero stars I would. One star is is wayyy tooo much for this disgrace of an airline. This is my 3rd time having a delay or flight change with Frontier. This is unacceptable. Thanks to them I spent my Christmas In the airport all day and night. This has to be illegal.

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    Customer ServiceStaff

    Reviewed Dec. 24, 2024

    I've flew on Frontier from 3 different Airports to 2 different airports in NY. I recently had shoulder replacement surgery. I was in a Shoulder Brace. I asked to flight attendants if we could move to the exit seats behind us as it was very tight in our row, they were rude and said "You have to pay $75" but they let another couple move and said it was weight distribution. I said, "They're young." I'm 62, my wife is 54, put them in our seats and switch us, that's just bull. I will never fly Frontier again and my wife is canceling our Frontier Credit card. Horrible Experience.

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    Customer ServicePriceStaff

    Reviewed Dec. 21, 2024

    I will never ever fly Frontier airlines again. They "falsely" say "discounted airline" but then overcharge for everything. You pay high dollar for your checked bag and are only allowed 40 pounds. Mine was 3 pounds over and I was charged $100 more. I had to wait in the check in line for almost an hour because there were only 2 employees working and one of them was on and off her cell phone and not helping people.

    Then the flight attendants on my flight from Indy to Denver, were so unprofessional. There was a 23-minute time frame where they had the front bathroom blocked off for the pilots to use the restroom. However, 20 minutes of that time was spent with the flight attendants laughing and flirting with one of the pilots. They were not checking on passengers and I had to "hold it" to the point of pain because they wouldn't let me use the bathroom. With everything I had to spend on my tickets, bags, seats, getting a bottled water and a small bag of Chex mix....I paid over double what I would have paid to just book with a regular airline that includes everything! Lesson learned for sure!

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    Customer Service

    Reviewed Dec. 20, 2024

    Horrible airlines. I am disabled and became very sick while waiting to board. I ended up being loaded in an ambulance from the gate. My children went home with my oldest son while I went to a local ER and ICU. My husband was told that our flights would be adjusted and to just contact the airline. They originally agreed and even said there was confirmation in my file that I had been rushed to the ER from the airport. That I could call back when I was released and they would adjust the departure of our flights.

    When I called back I was told a completely different story that it was in the system that we had boarded and they would do nothing because of it. That our only option was to purchase new tickets for $325+, each. Their terms of service say they hold no liability for lies perpetuated by their employees, for loss or injury, and that we cannot sue them. Poor business practices need to be met with a public boycott. Why do we even allow them to stay in business when they're willing to treat us all this way?

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 18, 2024

    I was over an hour early. A ** man at the counter told me I was 12 minutes late to check in. I still had over an hour till they boarded. I am **. I felt this was a targeted attack to keep me from getting to my destination. I decided to book a flight on united ASAP. He was rude and gave me a feeling of uneasiness. I am a young lady unaware that I was violated. My family insisted I complain after their findings. I was upset, confused, and scared. I think that was his intent. He didn't care and went to the next, didn't even explain why they would check in over an hour early but not board. It was a horrible, degrading feeling, but I went to a more reputable company. No issues have ever occurred with United Airlines.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 17, 2024

    Recently flew from Denver to Tampa, plane was 15 minutes late, the gate manager pre staged section one boarding along the wall and then sent us to stand outside waiting for wheelchair passengers to be boarded, ended up getting sick from cold, when we landed in Tampa the ground crew wasn’t prepared and we sat on the tarmac for longer than needed, after 40 minutes waiting for check luggage, decided Frontier isn’t interested in customer service.

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    Staff

    Reviewed Dec. 17, 2024

    I can’t believe how the flight attendants work with PAYING customers. Guess what? You wouldn’t have a job if it wasn’t for your customers that you treat so horribly. Your language and how you talk and act all high and mighty get off your broom and be kind and respectful. Didn’t your Momma or Dad tell you to treat others the way you want to be treated.

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    Reviewed Dec. 17, 2024

    Worst ever hospitality from the crew despite too many changes from their end to the flight timings and also delay of so many hrs on the actual departure as well. No one stands at the reception cabins when there are delays on the flights and no one to assist when you miss the connecting flight. Also, no proper assistance when required on the flight as well.

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    Customer ServicePrice

    Reviewed Dec. 16, 2024

    I don't know where to start. All I can say DO NOT WASTE YOUR MONEY WITH THIS LOSER AIRLINES. They sale you a very cheap ticket, but boy, they charge YOU for using the toilet. Not to mention, their fee, which is much higher than reputable airlines. Service zero, responsibilities zero, sense of understanding zero, no communication by phone. If you lucky you chat with some bozo on chatline who is chatting with 5 other customers simultaneously. Often you have to deal with delay and cancellation. On and on, expect one chaos after another. I just have one question, how do they survive with that kind of business model and attitude? I hope no ones have to face the experience as I have. I didn't want to give them any stars, but for sake of submitting this comment I had to chose one. So pay a little more and get a peace of mind.

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    Sales & MarketingStaff

    Reviewed Dec. 15, 2024

    Frontier Airlines is a scam when it comes to charging you triple for your bag on October 18 to October 22. I told strip to Orlando from Houston. They made me pay for 2 checked bags originally online. When I reach the terminal to scan my reservation the Frontier agent told me I have to pay for my carry on bag after I told him I already paid for it twice already. She checked my ticket and told me no, I didn’t pay for it and that I I had to buy a carry on bag for $79.99. I tried repeatedly to contact Frontier after I paid for the bag twice and to solve the situation, not only did they categorically refused but they gave me the run around, these people have no scruples. Please do your due diligence and try not deal with that airline. They just lost a customer. I wouldn’t even give them 1 star review.

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    Punctuality & SpeedStaff

    Reviewed Dec. 10, 2024

    Discriminatory and Inadequate Handling of Disabled Passenger's Portable Oxygen Tank. On December 5, 2024, my father, a disabled passenger, and I experienced mistreatment at the hands of Frontier Airlines. Upon check-in, my father’s portable oxygen tank was approved by the agent and properly documented according to your policy. However, at the gate, agent B. ** questioned whether the tank had been cleared, despite confirmation from check-in. He stated that the approval was not properly notated in the system.

    After further questioning, Mr. ** insisted on a doctor’s note stating my father could travel without oxygen, which we did not have at the time. He then claimed the portable oxygen tank was “unsafe” and not FAA-approved, despite the visible FAA-approved sticker on the tank. This claim directly contradicted Frontier's policy, which only requires the FAA sticker for approval.

    As a result, we were removed from the flight and told the next available flight was 24 hours later, forcing us to stay overnight in Cleveland. This caused significant financial and emotional distress. We incurred the following expenses due to Frontier's mishandling: Hotel: $85.95. Shuttle service: $46. Food: $143.10. Additionally, my checked bag was misplaced, requiring a trip to lost-and-found to retrieve it.

    I am requesting a full refund for the original flight, as well as compensation for the hotel, shuttle, and food expenses. I also request a formal apology for the distress caused by Mr. **’s unprofessional and discriminatory actions, as his refusal to acknowledge the FAA-approved status of the oxygen tank resulted in unnecessary humiliation and disruption to our travel plans. I am also considering pursuing legal action to address the financial damages and the wrongful actions we endured.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 9, 2024

    Pay a few dollars more to have an on time flight and not be harassed. The flight was delayed, then they delayed us further by having staff inspection everyone's personal item. Frontier is apparently so desperate for our dollars that they can't miss a chance to charge someone the $99 checked bag at the gate fee, even when they can't manage to keep our flight on time. They now pay employees for each checked bag they can force on a customer which doesn't encourage great customer service. The pilot had to ask passengers not to take their gate experience out on the flight crew.

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    Staff

    Reviewed Dec. 9, 2024

    Unbelievable how little your staff and employees cares about your passengers! Feels like everyone hates their jobs! Nobody smiling! Nobody says good morning! Nobody cares! Staff just stands around looking mad!! Good luck!

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    Reviewed Dec. 6, 2024

    This has got to be the worst airline I have ever flown in my life. The extra charges to all the gate changes to delayed flight. It was the first time and the last time I will do this. If I could give it a zero star, I would.

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    Customer ServiceOnline & App

    Reviewed Dec. 1, 2024

    Worse customer service in the world. There is no way to contact anyone in live even if you provide them membership account number and booking code 24 hours before departure how the say on their website. Looks like a scammer. It’s unbelievable.

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    Customer ServicePriceStaff

    Reviewed Dec. 1, 2024

    Used to think Frontier was a good airline but recently every time I fly it seems like there’s always someone checking people into their gate who is rude and short with everyone. And there’s always flight delays. We had to pay for a personal item because it was too big (even though they said it was fine on a previous flight a few days before) and that was frustrating but whatever, but the lady that was at the check in-in desk at the gate was so rude about it and wouldn’t let me stand next to my little sister (who is a minor) to help pay for the bag because she didn’t have any money. She didn’t even tell us the price, she just came over and grabbed my card. She was also like this with everyone boarding and I never even saw her smile. Not once.

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    Customer ServiceOnline & App

    Reviewed Nov. 28, 2024

    Most horrible experience. Searched go Alaska airlines on Google and was directed to cheap guru reservation. I booked a flight. My contact info was given to some hackers who messaged me to go to the airport 2 hours earlier then ounce I left, got a message from Frontier that it was delayed almost 3 hours. I spent almost full day at the airport for an hour flight. They don’t let you take an aisle seat even if some are available and they assign seats to you online that you don’t want. After a flight delay of several hours, they didn’t even serve a drink on the flight. The stewardess was rude…

    During the flight, they had a recoding giving us the benefits of getting a Frontiers credit card, Not in a million years. I tried to call to cancel the return flight with this airline and was directed to fraudulent call centers who tried to get my credit card number to cancel then when my bank got the request they sent me a text that it was fraudulent, after they already charged 125$ online to cancel the trip back. I spent 4 hours on the phone reaching fraudulent call centers. Their customer service is located in foreign countries and their website is disfunctional. All in all, I’ll never fly with them ever again even for free.

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    Price

    Reviewed Nov. 26, 2024

    I purchased an airline ticket from the Frontier Airlines web page for Miami to Guatemala on January 2, 2025, for business purposes. The meeting was postponed to April 7, 2025. Then, the Airline will no longer fly to that destination. The airline will charge a $99 cancelation fee, for a service that they do not operate anymore. I called FRAUD.

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    Price

    Reviewed Nov. 21, 2024

    This airline is a rip off. Their cancelation fees or fees to change. Your flight are more expensive than the flight itself. $99 to cancel or change your flight. Most of their flights are under a $100. They charge for everything. I do not recommend this airline to anyone. Unless you're flying with just a wallet. Worst airline in the United States, they are thieves.

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    Customer Service

    Reviewed Nov. 21, 2024

    I will never fly with Frontier again after the nightmare experience I had. First, my flight was canceled due to mechanical issues, and the next available flight wasn’t until the following day. Sure, they rebooked me, but they acted like I was lucky this was happening without any additional charges, which felt completely tone-deaf given the circumstances. Then, they sent everyone to the check-in gate to reschedule their travel arrangements, but there was only one person handling a packed crowd of frustrated passengers. It was chaos. As if that wasn't bad enough, they handed out a $10 food voucher per person for an ENTIRE day. That’s it—$10 to cover meals for a whole 24 hours.

    Oh, and don’t forget the $60-$70 Uber ride I had to take twice because of the delay. No reimbursement, no offer of compensation. To top it off, Frontier offered me a $100 voucher as a "gesture" of goodwill. But let me be clear: not even a free or discounted flight could ever make me consider flying with Frontier again. Their customer service is appalling, their communication is nonexistent, and their treatment of passengers is disgraceful. I will go out of my way to avoid this airline from now on.

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    Customer ServicePrice

    Reviewed Nov. 20, 2024

    I flew Frontier often following covid, monthly actually, for 2 years. Since 2023, their service has been awful and policies are outrageous. Why only provide customer service to Elite members (which cost $99 a year) or passengers flying within 24 hrs? All paying customers deserve to be able to reach someone by phone. Travel can be stressful enough without not being able to reach a live person. And the chat function is a joke! This airline needs to go out of business if they aren't going to service customers properly!

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    Price

    Reviewed Nov. 17, 2024

    I traveled Frontier home from our trip to California. When I went to check in they didn’t have me a seat and I’m the one who booked for 6 of us. They had put one of our children alone. I did get that problem fixed. I have never flown on an airline that they charge for a carry on. I had NO idea that it was going to cost us $100 per carry on bag. That is SO OUTRAGEOUS!! I will not fly Frontier in the future. I paid more because of the luggage charge that I had no idea about than I would have with our normal Delta who we get free carryon and 1 free check in bag. This airlines is not worth the hassle that we had.

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    Customer ServiceStaff

    Reviewed Nov. 16, 2024

    I recently traveled with Frontier Airlines and was quite disappointed with the level of service provided by the flight attendants. Unfortunately, I found their attitude to be unprofessional and dismissive, which significantly detracted from the overall travel experience. The flight attendants seemed to display an air of superiority and were not particularly attentive to passenger needs. Their demeanor came across as unfriendly and even hostile at times, which is not what one expects when flying.

    It was frustrating to feel that customer service was not a priority. Effective hospitality is crucial, especially in the airline industry where comfort and a pleasant atmosphere are key components of the travel experience. I believe that with better training and a stronger emphasis on customer relations, the service could improve greatly. Overall, I hope the airline considers these aspects seriously, as positive interactions can significantly enhance passenger satisfaction.

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    Customer Service

    Reviewed Nov. 14, 2024

    Frontier customer service didn't help at all even when I purchased tickets with them, claiming that they can't do anything because the flight is operated by another airline. Why do they sell tickets if they won't be able to help? I had to cancel 4 tickets and eat the cancelation fee, horrible airline.

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    Customer ServiceStaff

    Reviewed Nov. 14, 2024

    The customer service is rude and not helpful from the very beginning. That was a delayed flight and they told us that the flight was canceled only to find out that the flight was still going and we found this out from another passenger. Once we did get to Denver, CO we stood in line for 3 hours with a handicapped passenger. The workers didn’t inform us as to what was going on. They had time to talk to each other but not their customers. It took them 3 days to get us home on a 1 hour flight. For all the time and line and never even offer a bottle of water. This is our first and last flight on FRONTIER AIRLINE. We’ve been flying all over the world and that’s the worst we’ve ever been treated.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Nov. 11, 2024

    Worst airline on the face of the planet! They purposely understaffed bag check in creating a line that took over 2 hours only to make everyone PAY to change their flight for their own incompetency! Do yourself a favor and NEVER use this airline as they will screw you any chance they get. Best part? They charged everyone to change their flight so they made money off of the problem that THEY created! Whoever heard of getting to the airport 3hrs early to make your flight? Frontier is literally the worst customer service I've ever seen and I should know, it's my line of work.

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    Customer ServiceStaff

    Reviewed Nov. 10, 2024

    I paid extra for my seat and carryon. And didn't get either. According to the staff, the flight was overbooked but at the office boarding few seats in the front were empty. The personnel has no customer service training. Very uncomfortable seats. Definitely not an airline that I could recommend.

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    Customer ServicePriceOnline & App

    Reviewed Nov. 10, 2024

    A joke and always will be. The fact that they attempt to charge for a backpack is preposterous. Clerks making threats of not allowing you to fly yet provoking you with the nasty attitude and beguiling. They have hired road lizards for customer service and sheesh…are they really that money-hungry…then $99 at that! Delta and United are my normal airlines and for the head and aggravation with these nutjobs I have received; never again will I ever fly with Frontier; I am deleting the app. It is very true you get what you pay for. I will not take a chance with quality over quantity again.

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    Customer ServicePriceStaff

    Reviewed Nov. 7, 2024

    The staff in Denver International were absolutely awful and rude. Will never fly this airline again. The price is not worth service. Agents at boarding were not helpful at all. Rushed you and bad attitude.

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    Reviewed Nov. 6, 2024

    First, a week after I booked my flight they changed return flight so instead of a 3 hour flight it was 12 hours. Now I go to app to check in and they say I didn't buy return seat when I know I did. They switch prices depending on if you use website or app. So I paid now to have a seat in the VERY LAST ROW. I WILL NEVER USE THEM AGAIN.

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    Customer Service

    Reviewed Nov. 6, 2024

    I have booked a few flights with them in the past few years. And every single one has been canceled by Frontier or adjusted so I have to cancel and book other airlines. Which causes me to lose money because I'm booking with the another airline closer to the flight. And I have to adjust hotel and rental car plans because of the changes. I'm the idiot thinking this time would be okay, so I booked with Frontier and I just got another email from them that they adjusted my flight next flight and I am missing a connection. I can't say how much I hate Frontier.

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    Customer ServiceStaff

    Reviewed Nov. 3, 2024

    Las Vegas airport frontier staff manager Mary Ann and 2 African American workers were so rude and threatened me kicking me out of the flight because I couldn’t get my bag in and this was my connecting flight from Europe. They suck and I will never fly with Frontier nor will I let anybody I know fly with them. I had to leave my bag at the airport…

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    Customer Service

    Reviewed Nov. 3, 2024

    Do NOT fly with this socal airline, absolutely NO!!!! Customer service, only computers that go round and round, They will put you and your wife purposely in different seat to make you upgrade. Trash shady company.

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    Customer Service

    Reviewed Nov. 3, 2024

    The physical flight service was ok. The digital service and phone customer service is awful. I had to cancel one of 3 tickets, and even with the paid upgrades in booking was unable to do so. If you think you will need to cancel or change your flight don't fly Frontier. If you have no options, good luck.

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    Customer ServicePriceStaff

    Reviewed Nov. 2, 2024

    Worst Airline ever. You will be overpaying more than you know. They have no proper customer service. Only a chat that does nothing to help employees suck seats suck. If you want a flight from hell take Frontier. I will take any other Airline but frontier. Save yourself the nightmare. I will never give frontier my family's money or friend's money ever

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    Price

    Reviewed Oct. 31, 2024

    This company is trash. They charge ridiculous fees, they do not have enough knowledge to handle even the simplest of problems, they then charge you to make up for their failures. Do not use this company.

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    Customer ServiceStaff

    Reviewed Oct. 31, 2024

    If you can fly elsewhere. In a trip from Utah to Arizona to attend an expo for business. They lost my checked bag twice. I flew with 2 bags and both times they lost my bag. I was traveling with food and because of the delay the meals that I was bringing to the expo spoiled. I have filed a claim and it has taken over 50 days and no movement. They keep passing me around and no resolve. I will never fly with them again and recommend if you make the poor choice and do be sure to only use the carry on for bags. Their staff is rude and their airline is a joke. Negative 10⭐️

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    Customer ServiceStaff

    Reviewed Oct. 28, 2024

    Worst airlines ever. Worst staff ever. Inefficient. They don't even know what communication is. They changed the gates at the last minute and announced 5 mins before closing time. No message. No mail communication. None whatsoever. When asked why they have communicated, nobody responded. When I was persistent for an answer, they denied entry to the flight. When asked why, they said because they can and there is nothing I can do about it. Everyone is rude. Their staff is rude and obnoxious. They won't speak to you when spoken to. They talk at you, not to you.

    At the end they denied entry to my flight even though I was there 40 mins prior. Didn't issue a refund. They think they are above the law. They think they can treat anybody however they want without any repercussions. I am writing this at 1AM at the airport. I have to sleep here till next morning. I had to book another flight which costed me a fortune. Frontier Airlines is the worst. I heard one of their planes crashed recently too.

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    Price

    Reviewed Oct. 25, 2024

    Here’s how you could express that in English: “They tried to charge me for the same baggage on my fourth flight, even though I had flown with it three times before without any issues. When I refused to pay, they closed the gate and wouldn’t let me board. This airline felt more like an animal transport truck than a passenger service.”

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    Verified purchase

    Reviewed Oct. 24, 2024

    Do expect to be overcharged. Do expect unfriendly employees. Do not expect vouchers for hotel if flight is changed. Do expect the flight to be changed. Do not pay for any bundle as it is not honored. Cancelled flight and no reissued ticket. I had to buy 2 one-way tickets to get home.

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    Reviewed Oct. 23, 2024

    I am extremely disappointed. We were lied to our face, my whole family. We booked a trip from Detroit to Denver for a family of 4. First, our flight was changed from one to two. When we landed in Dallas we were told not to go too far because we will continue to fly with the same plane to Denver but of course it did not happen. 15 min later we were notified that our 2 pm flight was cancelled and changed to flight next day at 6:00am. How disappointing it was because we only 4 days of vacation and really wanted to use these days to be together. In order not to ruin our vacation, we had to buy three tickets with American airlines to meet our daughter who flew from Toronto to Denver and was waiting for us in Aéroport. It was her reading week at university!!!

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    Reviewed Oct. 22, 2024

    What a horrible airline! I live in Florida and Hurricane Helene closed the airport the day of my flight. They refuse to return money for the seat that I paid for. Spend your money on a credible airline.

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    Customer Service

    Reviewed Oct. 22, 2024

    Don't buy the wild pass. Frontier does not have anyone to talk in case you need to resolve a problem. I left messages and they said that they will returned my call and no one call me. I am trying to cancel this more than a year ago and no respond. Don't waste your money, find a different airline that provide good customer service.

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    Reviewed Oct. 22, 2024

    The worst airlines in the history of American consumer aviation industry. Big Buyer remorse. They don’t care about customer. Never seen such a rip off company ever. I promised myself that I will never be using this company ever again.

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    Verified purchase
    Staff

    Reviewed Oct. 18, 2024

    Worst airline I have ever used and I have been flying for 40 years. Waited in line to check bags and when I was next in line 4 employees stood there looking at their screens for several mins and time lapsed so it was 1 minute past check in. They said the gate was now closed! Missed an important meeting and had to pay for additional transportation when I landed. Will absolutely never use this airline again!

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    Staff

    Reviewed Oct. 17, 2024

    What a horrible service. I was 2 hours earlier at the Austin airport. She was the only lady at the desk. Don’t want to help us to print our tickets. Thanks to the service we lost our flight. What a bad service.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 17, 2024

    This was the worst experience I've ever had. I flew out of Seattle to Nashville with a 6-hour layover in Denver. Last night, every single Frontier employee was rude and had an attitude. They changed the gate shortly after the posted boarding time. I sprinted to the gate but made it there at 5:51 am. They also didn't do a last call.

    The flight itinerary says the gate closes at 5:50. The lady said they closed the door 6 minutes before I got there, which would be 5:45. I pointed out the fact that they changed the gate last minute, didn't do a final call, closed the door early, and explained that it was necessary for me to be on that flight because I needed to make it to my dad's funeral tonight, and the lady said, "That's not my problem. You need to see customer service to get re-booked." So now I'm in line for customer service so they can charge me another $200 that I don't have so I can miss my dad's funeral. Worst flying experience I've ever had, I'm considering jumping off the mezzanine. Please do not fly with this company.

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    Customer ServiceProcess

    Reviewed Oct. 16, 2024

    I think their CHAT line is run by bots! I couldn't cancel nor reschedule a flight. Terrible! Now, after the fact, I discover they have the most complaints! I booked via Expedia and they walked me through the process I repeatedly had done. Expedia did offer a check box that offered cancellation fee but Frontier never refunded. They had me classified as unrefundable. Expedia said, after the fact, oh, they have their own policies of refunding money. When I tried to reschedule, I still got cancelled! I called them and they only respond to their elite customers. Never again! Have fun with the money and PLEASE do not rebuttal with excuses and defenses if I'm not getting a refund. You know where to shove

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    Punctuality & SpeedStaff

    Reviewed Oct. 16, 2024

    Frontier will screw you over! On two separate occasions I booked flights through Frontier and then booked my rental car, hotels, parking and such for my vacations. After about a month, each time, Frontier, completely canceled my flights, with no explanation. The only option they gave me was an outgoing flight the same day I was suppose to return home, a week later. I ended up having to cancel and rebook almost everything and ended up paying twice as much because everything went up during those months. Would have been better off booking with any other airline on the front end. They are scumbags!

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    Punctuality & Speed

    Reviewed Oct. 15, 2024

    Frontier Airlines has had a bad rep for a long time but I still chose to fly with them to have my own personal experience first before just assuming it is what everyone says it is. Unfortunately it was a disaster getting home. I had both flights delayed, sitting at the runway waiting for over 30 minutes to take off due to “congestion”, and then after a long miserable day of traveling, we finally arrive to our destination just to sit on the runway waiting for a gate to be assigned to us. I should have been home by 10:00 pm but didn’t even leave the airport until 12/midnight. I understand things happen, stuff comes up, but it was like a ripple effect from the first flight that made everything else just fall into shambles.

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    Customer ServiceStaff

    Reviewed Oct. 15, 2024

    NEVER fly Frontier, EVER! They were so disrespectful & disgusting!!! The WORST experience I’ve EVER had with an airline! But unfortunately, the way they treated me didn’t come close to what they did to others!!! On 10/12/2024 without any explanation, Frontier Airlines cancelled several flights, then flat out lied about their compensation! They told me they’d provide me $100 voucher towards another flight & a Hotel voucher for the night. I waited hours to speak with a ticketing agent & by the time I got to the ticket counter there were NO further flights available. In turn; NOT honoring either voucher! Along with treating me deplorably & making me feel like a the BAD-GUY!

    The two individuals I was dealing with were incredibly rude, disrespectful & just MEAN! They continued repeating to me, “there are NO MORE flights or hotels available & there’s nothing further we can do”!! I demanded to speak with a manager, & was told by the girl with the braided ponytail that she was a supervisor. So I demanded to speak with her manager. She rudely looked away Wall, raising her arm and waving me off with her hand, dismissing me to the side, as if I were an inconvenience. Clearly I was! I told her I was not moving & I couldn’t believe how rude she was treating me, this was not my fault. It was frontier's fault, & The way she was dealing with me was completely unacceptable. She looked at me & said, “I don’t care, step aside”! I felt As though I was going into shock with her deplorable, inhumane treatment.

    As I stood there waiting for over 30 minutes, I witnessed both of these agents gossiping, talking about other customers they turned away, making fun of them, laughing as if this was all a joke to them! I also witnessed these 2 agents deal harshly with another family whose flight Was canceled; They were a family of 6, with 4 children (all under age 7). They were expressing how they couldn’t afford another $6000 to $7,000 in airfare, & Didn’t understand why the airlines wouldn’t replace their tickets after frontier canceled their flight. I could not believe what was happening before my eyes! The wife/mother of this family streamed tears almost passing out. I asked the two agents if they realized how their treatment and actions were affecting the real lives of others, including me. The supervisor responded with, Telling me to “step aside, ma’am”!

    Since I was dealing with the death of my father, I yelled across the counter that I needed to get to his funeral the next day. In return, she contacted security because I raised my voice. The manager, Courtney ** finally came over trying to help me in a more respectful manner, however; ended up with wanting to charge me over $300 to rebook my canceled flight that was their fault. Skipping over the rest of the Horrific details, Courtney said she would contact corporate by way of email requesting a hotel voucher for me, but would take 2 to 3 hours to get it. In the end, the voucher was never provided & by the time I was informed of this, every hotel within a 12 mile radius of DFW airport was fully booked. Therefore, I ended up staying the night in the airport.

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    Customer ServiceStaff

    Reviewed Oct. 14, 2024

    Absolutely the worst airlines I have been in my 74 year old history… Prohibitive add on fees. Rude Ticket agents. No real gate arrival or departures. No refund policy is because you will want a refund. Deception and rude agents are programmed to add on charges. The icing on the cake… ask for coffee then they wanted 4.00 USD. NEVER USE THIS.

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    CoveragePrice

    Reviewed Oct. 14, 2024

    I live in Saint Petersburg Fl, and had a flight scheduled for the day of hurricane Milton. Rescheduled for the following week unaware that schools would still not be in session. Planned trip with my wife and son, my son could no longer go because of school, and taking his ASVAB. Called to get a credit for his flight (was going to just upgrade seats and add bags), and Frontier says "it will be a $99 cancellation fee IN EACH DIRECTION", and because that is more than the cost of the ticket, they would just wipe the ticket off instead. Glad to know Frontier cares about their customers gong through a natural disaster. I understand that this is a normal policy, but to not modify during times of emergency is absolutely ludicrous. I WILL NEVER fly frontier airlines due to this experience. I will make certain that everyone that I know should not fly frontier.

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    Customer ServiceStaff

    Reviewed Oct. 14, 2024

    Warning! Please do yourself and others whom you care about that intend to travel using Frontier Airlines. Do Not Book! There should be a warning label like there is on cigarette packages indicating the risk of doing so, specifically financially. Frontier is literally a Joke Scam of an airline that should be investigated by the FAA for what appears to be illegal business practices bordering on criminal. From the awful frustrating experience of using the so called App (not user friendly) to check-in only to get an error message multiple times that prevent you from checking in electronically.

    The ticket agents unwillingness/refusal to check you in manually well within the one hour window is all by design. Live persons to speak with by phone re: any issue are Non-existent! Customer service is Not top of mind and very much a low priority but fake bag fees most definitely are. It appears what is a priority is Frontier fleecing customers wallets. I smell future class action lawsuit in the Air. Do yourself a favor and fly w any other airline. Do Not! I repeat Do Not Book with Frontier Airlines!! Safe travels!

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    Reviewed Oct. 14, 2024

    Terrible experience with canceled flight and I was left without much options. This airline doesn't care and could be compared to Volaris airlines. Hopefully soon they will go bankrupt and be forgotten.

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    Online & AppStaff

    Reviewed Oct. 13, 2024

    I recently flew with Frontier Airlines and had a very disappointing experience at the gate. Right before boarding, the gate agent rudely insisted that we fit our backpack into the personal item bin. Our bag, which we’ve flown with on multiple occasions (even on budget airlines like Spirit), has never been an issue before. It fits perfectly under the seat, but the wire frame, which is flat and non-bendable, didn’t completely fit into the bin during their inspection.

    We explained that we could easily remove the wire frame and distribute our belongings easily and have one of our four travelers carry it as a personal item as we only have two personal items among four people. Instead of allowing us a few minutes to do this, the agent threatened to close the boarding door unless we paid a $99 fee. We felt pressured and had no choice but to comply, fearing we would miss the flight. The whole interaction felt unprofessional, and we were treated differently from other passengers. I strongly believe this was due to the fact that we are **.

    To make matters worse, after paying the $99 fee, we discovered there was an option to pay via the app for $69, which the agent did not inform us about. It felt like a deliberate attempt to overcharge us. To validate our concerns, once we arrived at our destination, we tried fitting the same backpack (with the wire frame still inside) into the personal item bin, and it fit without any issues! This proved the charge was completely unnecessary. Photo attached as an evidence. I’ve flown with Frontier before and had good experiences, but this incident left a bad taste in my mouth. If this issue isn’t resolved, I don’t see myself or my family flying with Frontier again.

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    Customer ServicePrice

    Reviewed Oct. 13, 2024

    Experience with Frontier Airlines. I had an absolutely awful experience with Frontier Airlines. First, they charged me an outrageous $100 for a bag that was only three pounds over the limit. To make matters worse, after I paid for my trip, they canceled the flight with little explanation. Instead of accommodating my party, they refused to seat us in the same section unless we paid even more money! The customer service was unhelpful and dismissive throughout the whole process. It feels like Frontier is only focused on squeezing as much money as they can out of their customers without caring about service or satisfaction. I won’t be flying with them again. This version captures your frustrations clearly while keeping the tone professional. Let me know if you’d like any adjustments!

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    Reviewed Oct. 11, 2024

    So @flyfrontier comes with a promo for 50% off eligible for flights only on T, W and S, and through Dec 18… 85% of their destinations are excluded, and most of the included destinations have from 1 to 4 flights a month on neither of the days for which the promo applies … = no promo at all.

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    Customer Service

    Reviewed Oct. 8, 2024

    What a horrible experience. What was supposed to be an hour flight to Vegas from Phoenix was ridiculous. After four delays, I finally threw in the towel. There was no flight crew or any plane that I saw. And of course no one to talk to. Then the next day, I see that there was a fire on one of their planes to Vegas. The worst customer service I’ve ever experienced. My trip was canceled. I will never ever fly with Frontier. This airline is a joke.

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    Customer Service

    Reviewed Oct. 8, 2024

    Horrible experience. Run away and spend $10 bucks on a reputable airline. Check in was horrible, customer service horrible. Had to buy a check on bag twice even though we ordered a round-trip ticket. Never again.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 7, 2024

    While our flight experience was fine, my review is in regard to poor customer service and being charged hefty baggage fees for checking a car seat. We are first time parents flying with a 1 year old and did not realize car seats could be checked for free when we booked our tickets. Frontier pressures you to pay for bags ahead of time or you will pay much more onsite. So we paid for 1 check bag each way for the car seat ($114 total). We realized car seats can be checked for free when we were preparing for our flight the night before and explained what happened to the gate staff. She made note on our tickets and gave me a QR code to redeem a refund and on our way we went.

    I waited until we were back home to follow the steps on the QR code so as to do it only 1 time. However, after going thru the steps the day after we returned home, it does not let you move forward with requesting a refund because apparently it is not a “qualifying reason” for a refund. Despite being told by gate staff to request a refund. We tried multiple phone calls and chat messages, and got nowhere. Could not reach anyone to speak with, in fact got hung up on 3-4 times by the automated robot, and it would not forward me to a customer service agent because I am not “elite status”.

    The onsite gate agents just pawn you off to the robot customer service and then when you can’t get ahold of anyone to report your issue or claim your refund, they say it’s out of the 24 hour window to claim. In addition, on the return flight home, the gate staff tried to charge us an extra bag fee for having things other than the car seat in the car seat bag. The only thing in the car seat bag other than the car seat, was a waterproof seat pad that came with the car seat. Overall, staff is not transparent and very poor approach to customer service.

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    PricePunctuality & Speed

    Reviewed Oct. 7, 2024

    I am flying from Charlotte to Detroit and my departing flight was delayed 2 hours because there was no crew to run the aircraft that was sitting there for 2 hours and then when we finally departed we sat on tarmac for 30 minutes as other planes have the right away. On my return flight I had a connection in Philadelphia. Once we landed we sat on tarmac for 30 minutes waiting for a terminal and my connecting flight to Charlotte is already delayed 2 hours. There is a reason these flights are cheap. Do yourself a huge favor and spend a little more money. You'll thank me later!!!!

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    Punctuality & SpeedStaff

    Reviewed Oct. 7, 2024

    After showing up at the Cincinnati Airport with more than enough time to check our bag we were ignored. I feel this was done on purpose. After waiting in line for 20 minutes the next available person had us walk up and then she walked off and left us standing there. The other person would not help us until he had taken care of the other people in line that we were in front of. I feel that we were racially profiled. By the time the person checking in the bags got to us he took our baggage slip and told us we were 5 minutes too late to check our bag. He informed us that we would have to check it at the gate.

    After TSA went through everything in our bag and took all our products that aren't allowed through, it didn't leave us enough time to get to our gate. We were three minutes late. No one was there except for an upset lady that also missed the boarding time. Some Frontier personnel then came out and talked to this woman and let her board the plane but wouldn't allow us. They charged us for a new flight that left 10 hours later. DON'T FLY FRONTIER AIRLINES!! Pay a little extra and be treated right and not taken advantage of.

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    Customer ServicePunctuality & SpeedStaffReliability

    Reviewed Oct. 7, 2024

    Stay far far way from Frontier Airlines, with poor customer service, an unreliable flight schedule and what appears to be either poor pilots, lack of pilots, poor staff scheduling practices or plain old poor aircraft maintenance leaves Frontier Airlines with far too many delays/cancellations. They call a flight delay that was leaving on 8pm on a Sunday that now was scheduled to leave at 6 am on Monday???? You get a refund but you’re stuck in an airport for 10 hrs, at night with everything closed. If the service is this bad you can only imagine how poorly their aircraft are maintained? Don’t know for sure but can only guess? Better to drive than fly Frontier!

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    Customer ServiceStaff

    Reviewed Oct. 7, 2024

    This airline has the worst customer service, rudest and hostile staff I have ever seen. The staff at the gate for our flight from Seattle to Las Vegas was yelling at people not considering children such as ours were around us which overwhelmed and upset the kids. They have no manners or empathy to explain things such as carry on bag hidden fees with respect instead they yell and disrespect you. Never flying with this airline again.

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    Customer Service

    Reviewed Oct. 6, 2024

    I have flown Frontier many times and never had a problem, until June 10th of this year en route to Florida. As I always do, I tried to check in online the night before via the app. I kept getting an error message. I was a little anxious as I like to have things done beforehand. Tried multiple times, different browsers, and finally called customer service. "You should be fine, there have been some online issues, just check in when you get to the airport". Get to the airport, the flight was canceled, hence the error messages! No text or email to let the paying customers know?! Had to book a flight to another airport over 2 hours away.

    Of course, needed to call car rental company and hotel to advise of changes. On the way home, we're booked to fly out of the original, closer airport and again error checking in! That flight was canceled as well and I only found out by calling customer service! Had to drive over 2 hours once more to the further airport. The main thing that pissed me off was not receiving any notice beforehand. Frontier, I believe you may have lost 3 repeat customers. You need to do better!

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    Price

    Reviewed Oct. 6, 2024

    Well, let's start with their queue and the flights desperate not to miss, follow the photo, and the worst part is when it's your turn, if you're **, get ready to be judged, they scream at you and tell you that you're going to miss the flight then you in nervous throw everything away and don't see that she will charge you even though you throw it away and end up with 40 pesos! You need to run so she says if you don't accept even thrown away they will charge you and you will pay because she will cancel your flight! It's a storm followed by prejudiced blockage and they steal you 200 dollars from a 40 weight suitcase. Basically you are deceived and now you accept.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 4, 2024

    If I could give them a ZERO I would. Worst experience in over 40yrs. They had a glitch with their site. I thought I had checked in 24hrs in advance. I arrived over an hr early for 1.5hr flight. I didn’t have a boarding pass on my phone so I asked the agent if he could print one for me and he said it would cost $25. Then he said I should have checked in online of which I responded with. I did 24 hours in advance. I am not sure why I don’t have my boarding pass on my phone and in my email. he said I could go online and check in and I did. But now we were at 60 minutes until my flight departed and a pop-up came up with check-in closed. I asked the agent if I could pay the $25 and have him print the boarding pass and he said no check-in is now closed asked what my options were and he said to buy a ticket for a much later flight. They were about seven of us that were having the same issue. A total of three agents refused to help any of us.

    Again, we all arrived an hour and a half before our flight, but due to their technical issues, we didn’t get boarding passes and we were unaware that they had a solid 60 minute cut off for check-in. Read all of the fine print before a ticket with this airline and make sure you print a boarding pass before you leave the house in case your device isn’t working correctly or the pass never was loaded to your device.

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    Customer ServicePriceStaff

    Reviewed Oct. 3, 2024

    If I could give less stars I would. I would not recommend anyone to take this airline. Flight delayed going to destination, flight delayed 2 times to go back home and the ticket person was very rude. Also lost my luggage, my flight left on a Monday and I didn't get my luggage until Thursday. All my meds were in there and I have serious illnesses. No wonder price is so cheap but you just as well use another airline cause you will end up paying same price after they charge you for everything. You never can contact anyone on the phone. This is the worst airline ever.

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    Customer ServiceOnline & AppStaff

    Reviewed Oct. 3, 2024

    Terrible flight experiences both directions. The initial flight was delayed over 3 hrs, and they refused to refund it even though there is a federal law now saying they have to. When I inquired about it they told me that the law is not yet in effect. I looked up the legislation and showed them right at the top the effective date, which was several months prior. They told me to google the law with the date they quoted me to find "news stories" about it. I just pointed at the actual law that I'd pulled up directly from the government source and they gave me ye olde shoulder shrug.

    The return flight, the app was not working to check me in and the employees working the frontier desk told me they were not able to check me in! Even though the flight was not even boarding yet and I had initiated the conversation over 1 hr prior to departure time. I had to miss the flight for absolutely no good reason. They also charged me for a new flight later in the day *without even confirming that is what I wanted,* and without asking if I at least wanted to apply their piddling $50 voucher they had given me for the first flight's delay. I asked them if they would cancel that charge as I had not authorized it and wanted to explore other options, and they told me that no, they could not. For both issues they told me I had to call Frontier to talk to someone there. I asked, "Aren't I talking to frontier right now??"

    And they said sorry you gotta call because they are technically not even employees but rather contractors which is why supposedly they couldn't check me in or help me. They wouldn't even make a call for me to resolve the issues, just sent me on my way. It took me over an hour to finally get a real person on the phone with the automated answering machine repeatedly hanging up on me. And when they finally did, they told me only a supervisor can review refunds, and that I could not speak with one at that time but they would submit a form to have someone call me and to make sure to do so before the later flight they charged me for. They never did so. Terrible experience and I will leave this review all over the internet and fully intend to dispute the charges on my credit card or sue them since they will not honor their mistakes or the law and do so themselves. They have lost a customer for life.

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    Sales & MarketingPunctuality & Speed

    Reviewed Oct. 1, 2024

    I booked 3 separate flights for my daughter. And all three times were switched within a month. One was a direct flight which was switched to a new time with a 12 hour layover. We canceled that flight but was incredibly difficult and complicated to get a refund to my original payment. One was delayed by 2 hours and when she arrived at the airport it was delayed 2 more time and then cancelled. I had to book her on another airline. Her flight home was supposed to leave at 5:30pm and was switched the day before to depart at 5:50 am! I have no idea how they can get away with this. They pretend to have normal flight times with direct routes but it’s never the case. Total scam. I would not recommend to anyone.

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    Customer ServiceOnline & App

    Reviewed Oct. 1, 2024

    Nope! My experience at the layover in Den was incredibly TRASH! Like how you change gates last minute and it’s on the other side of the airport? Like Frontier send emails or some type of notification on gates being changing flights but today that didn’t happen which led me to pay for a plane ticket! Having to pay TWO extra plane tickets throughout my whole trip is sooooo ludicrous!

    The first ticket was in Nashville! No warning that the Frontier check-in area Nashville CLOSE 2 hrs prior of the flight. LIKE WHY? The airport/ TSA was not busy! Yes I can use the app for boarding passes but I had a whole damn suitcase for a 4 day trip! So that put me in a position to purchase another plane ticket because waiting to your employee (DID A GREAT) arrives back to check-in but my flight left already.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Sept. 30, 2024

    Awful. If you like cheap flights and to wear nothing but the clothes on your back, then it's fine. I tried to pay for a carry-on for my return flight. The mobile app didn't work but they threaten to charge you more if you don't book online. It charged me to board early but didnt process transaction for carry-on. Had to PAY EXTRA and NOT BOARD EARLY. Waste of money and time. Read online policy and it never stated they wouldn't issue a refund after flight. Employee told me to contact them after the flight but customer service said "There's nothing they can do now that the flight is over." I wouldn't recommend this airline if my life depended on it.

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    Reviewed Sept. 27, 2024

    We arove 3 minutes before the booking said I had to be there. The supervisor closed the door on 12 of us. They admitted that the supervisor was wrong but did nothing to help us but give us a card to apply for a refund. She said they did that because they over booked the flight. That is wrong.

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    PricePunctuality & SpeedStaff

    Reviewed Sept. 26, 2024

    I had a terrible experience with Frontier Airlines and would give 0 stars if I could. What seemed like a cheap ticket quickly turned into a nightmare of unexpected fees. First, they charge extra for *carry-on bags*, which is ridiculous! Most airlines include that in the ticket price, but with Frontier, expect to pay up. To make matters worse, my flight was *delayed with less than 10 hours' notice*, causing major disruptions to my plans. The airline showed no responsibility for this inconvenience. When I tried to reach out for assistance, their *customer service* was by far the worst I’ve ever encountered—rude, unhelpful, and dismissive. They clearly don’t care about their customers. The whole experience felt like a bait-and-switch. While they advertise low fares, by the time you factor in all the hidden fees, you end up paying *way more* than you bargained for. Overall, avoid Frontier at all costs if you value your time, money, and sanity!

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    Customer Service

    Reviewed Sept. 26, 2024

    I purchased tickets on Priceline to fly to Oregon on Frontier. After purchasing the tickets there was a mistake on my return flight that would get us in the next day. I would never had picked that flight. I called Priceline the next day when I realized the mistake. They said I needed to call Frontier. I tried calling Frontier but there is no way to talk to a live person. Now I either need to pay another 500 to change flight or lose 285 by canceling flight. So wrong.

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    PricePunctuality & Speed

    Reviewed Sept. 25, 2024

    SCAM AIRLINE! Frontier is charging the highest final price for the worst overall experience. They made every aspect of travel as uncomfortable as it could possibly be, for an outrageous fee. Frontier is guaranteed to arrive late and bring regret.

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    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 24, 2024

    Today I took a connecting flight from Minneapolis. I paid an extra $75 for my check-in baggage even though it was very little lb. Only for 5lb. I waited in Denver for 7 hours and I didn't pay extra for the staff bag, then the employees in Denver were quite rude about my forced payment in a very rude way. I told them I was here in the same way, even though I explained it. In addition, Frontier employees in Minneapolis confirmed that this was a personal bag. The employees here forced me to pay roughly. They also discriminated, I paid an extra 100 dollars for my laptop bag. When the plane ticket was only $50, I suddenly paid over $350. This is officially a scam. Harmony between teammates is zero. Customer service is terrible. Extremely rude people. Especially the person named Anthony at Denver Airport is very rude. He made fun of me and bullied especially about my payment. You should not never ever try this Airline.

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    Frontier Airlines Company Information

    Company Name:
    Frontier Airlines
    Year Founded:
    1994
    Address:
    7001 Tower Rd.
    City:
    Denver
    State/Province:
    CO
    Postal Code:
    80249
    Country:
    United States
    Website:
    www.flyfrontier.com