Frontier Airlines Reviews

I had a very disappointing experience with the Frontier Airlines staff at the Minneapolis–Saint Paul (MSP) Airport. I arrived at the Frontier counter around 2:00 PM to purchase a ticket. The employee told me to return after 3:59 PM because they would help me book it then. Trusting their instructions, I waited at the airport for nearly two hours. When I returned at the exact time they had given me, a different employee told me that Frontier does not sell tickets at the airport counter. This completely contradicted what I had been told earlier. As a result, I wasted two hours of my time for nothing.

After 14 years of working in and traveling throughout the airline industry, I can confidently say that Frontier Airlines is the worst airline I have ever flown with. The overall experience was extremely disappointing, and the customer service fell far below even the most basic expectations. I will never fly with this airline again. I strongly recommend choosing an airline with a proven history of reliability and excellent customer service. There is no need for me to upload a receipt—it would not change my experience with Frontier Airlines. Unfortunately, I have to give one star to submit this review. If I had the option, I wouldn’t give it even one star. LOL.

We were planning a trip to Phoenix and as I looked at fares Frontier appeared to be the cheapest. I wasn't aware of the exorbitant fees they charge for luggage. Every airline I've ever flown allows checked baggage up to 50 pounds. Frontier's limit is 40. I weighed out the bag before leaving and actually moved some to my personal backpack to get under 50 lbs. Their scale said 52, which was over the 40 lbs anyway. So we were charged $158 for the checked bag. OK, my bad for not checking. The real concern came on our flight home. We were short on time to check in and went to the desk. My bag this time was 62 because I knew we were going to be over the 40 lbs and the website said over fees up to 100 lbs were $129 plus tax, so I anticipated $150 plus some as before. But we were charged a service fee for using the desk, $154 for the overweight bag and another $79 for a checked bag. That totaled out to $247.

Airline started delaying the flight 12 hours earlier and continued to delay for four hours before cancellation. Never saw an aircraft at the gate. Once canceled there were NO FLIGHT FOR THREE DAYS out of Boston to ATL because they had canceled three other ATL flights over the past two days. When we tried to rebook all they would do is drop off in a city four hours away with no car or money back in over a week. Over 200 peeps stranded in Boston by this airline for a Mechanical issue they knew about the day before. Oh and the 100 voucher is only good on their crappy airline. I will never fly Frontier again or advise anyone to use them.

I booked a flight for my husband and paid to upgrade his seat. When he got on the plane, they had a sign on the seat that said it was not available. He had to go to the attendant to ask and they had to get the ok from the pilot so he could sit in the seat he paid for! He then had to put his carry on 9 rows back and someone took his bag. When it was later returned, Frontier wouldn’t even deliver it to his hotel even when he said he would pay for the person to bring it. Unfortunately, this is not the first bad experience with frontier. But I will not ever book a flight again with them!

My wife is traveling with child and almost 90 year old my mother from BWI to LAX on flight #2633. This airline is keep increasing layover time from 1 hr to almost 7 hr. I am worried about my kid and old mother. At this point I can not take flight with other carrier, because it is too late to find deal.

Frontier, can you explain why my husband and I booked our flights together, paid over $600, and even checked in at the same time, yet were assigned seats separately? If tickets are purchased simultaneously, it's obvious we're traveling together. Why are families and friends being separated unless they pay extra? This policy needs to change. Customers shouldn't have to worry about being split up when they book together. I hope this issue gets the attention it deserves—perhaps even through a class action lawsuit.

Too many inconveniences, rude staff, a bunch of hidden fees. I was able to fly out with a carry-on, put under the seat. but flying back they charge me $65. I will never use the service again.

Boarding process and flight crew was unacceptable from MCO to ISP. The crew and process from ISP to MCO was fine proving Frontier can offer a professional courteous service boarding. However the crew and process at MCO was the worst. I paid extra for a board first ticket. When the plane we boarded WITH TREMENDOUS DIFFICULTY was broken and we had to leave and board a second plane it was EVERY PASSENGER FOR THEMSELVES and there was no board first option or any announcement made other than “form one line”. The worst part was customer service called me a liar and said there was no documentation that board first was not offered. Really? Like that crew was ever got to document that they are terrible at their job!

If I could rate this Airline a -10 I would. They have terrible customer service. Their staff is awful. No help. I was scheduled to fly to Fort Lauderdale yesterday (06/21/2026) but my flight was canceled and they told me the earliest flight they had to Fort Lauderdale was 10 pm the next day, just for me to hear them board a flight to Fort Lauderdale at 2:30 pm after they told they didn’t have any flight leaving before 10 pm. When I went to a staff she dismissed me with a smile on her face. “I am trying to board a flight, sir.” With no care as to why I approached her in the first place. I missed a whole day of work because of this. Frontier can keep their $100 voucher because I’ll never fly Frontier again. I would rather drive to the North Pole than fly with Frontier again. That’s how bad my experience was.

0 stars, left us sitting after we landed for an hour with no gate to go to after leaving over an hour late, late at night. They yammer on about their stupid credit card too.

Repeated delays - 5 delays eventually delaying to 10am next morning!!! Horrific service and refusal to accommodate! Bad attitude at counter!! The absolute worst service of all time!!! Do not fly! This kind of airlines must simply go out of business and be taken over by those who provide good service.

The worst of the worst. Flight was supposed to leave at 9:45 pm and I got more than 7 delays, now it’s leaving at 10 am next day. The voucher hotel but not transportation to it. Worst, never again. I will give 0 stars.

Flew 4 times in June because of direct flight routes. Biggest mistake I have ever made. All flights were late more than 2 hours for waiting on the crew. Another time on the co-pilot. Another for Ice and gloves. Waited on the maintenance. Waited on the sanitizing crew to finish. Changed gates. Chaos, trying to board. Excuses, on and on...

I will never ever fly again with Frontier Airlines. Cancelled my flight two days in a row and never get a resolve and never get responsibility from the airline counter service staff, Even they cancelled your flight they don’t care how much your Uber cost, Your Hotel cost, Your another flight ticket cost, they treat you like a slave. Never take any responsibility and accountability.

somehow to respect the customers. Who in the hell trained them? Their mannerism is horrible. They are a bunch of uneducated the young ladies and I’m being nice to call her a young lady. That and security Guard yelled me! At security. 😡 Like I was her child. I was already piased because my flight was cancelled then for them stupid uneducated ladies disrespecting me! I will not traveling on Frontier and will warn all of my family and friends to not ride frontier ever!!! They treat their customer like shit.

Booked a flight from CLE to ATL for a family funeral, I had a flight credit from previous travel that was going to expire so I applied that toward the payment and paid cash for the rest. All is good from CLE to ATL. Return trip from ATL to CLE cancels as I'm driving to the airport with NO customer service to help get me home. I end up booking on another airline at a premium price because it was last minute, now Frontier wants to refund my flight credit instead of giving me cash back?? I fly a fair amount and I have to say it has to be the most unprofessional airline I have come across. Flight attendants stand up front and laugh and talk loud to the point you can't sleep. I gave them a try to see if they would be an economical option but that's what you get bargain basement service, very unfortunate. All they do is quote company policy, company policy not understanding sometimes you need to be flexible and not all policies cover all situations.

Worse airline possible, booked my flight same day, then when I arrive I was unable to open up boarding pass because I did not check in 24 hours before hand..I booked it 6 hours prior.. then they say I forfeited the money by not checking in, so they stole $236, and when I asked the customer service “so you guys just stole my money?” She said yes.

They should have a negative star option because they deserve it from flight attendant to pricing. I will be flying Delta even if it's more. I'd rather give my money to an airline that cares.

I actually liked Frontier Airlines until my last flight on June 9, 2026 STL-LAS. I always book an upgraded exit row seat for leg room because I have a bad knee. Unfortunately, prior to boarding they had changed planes and my seat (row 19) was now in the "standard seat" section. The exit row was now in row 13. The flight attendant was very nice and apologetic regarding the issue and gave me a card to get a refund. When I called customer service they said they did not get information of a plane swap and basically called me a liar. If you ever have that happen I suggest getting something in writing from the crew before leaving the aircraft. I lost the extra money I spent for those seats, and told them they lost a customer.

Worst airline ever! They let you think you're getting a cheap or reasonable fare, then charge you for every little thing. 79.00 for your first checked bag, same for carry on. Charge you 25 to go to an agent to check your bag. Free to check it yourself. Horrible experience! We'll never fly with them again and I'll be sure to share with others!

Had to cancel my flight and did it within their regulations of 24 hours for a refund. Still took the money out of my account and when I spoke with a representative she told me there usually is an option for refund to card or credit for future flights. I was not given an option!!!! And when I started, since I was not told of the options on refund can't I get a refund to my card and she said no. Once it's processed for credit, they can't undo it. Even though I never gave permission to anyone for credit. I was never told of the options. What's worse is they won't even try to fix it. Never booking with them again, and I would never recommend them. Customer service is dead in America anymore.

Horrible.... Hellish Travel Experience!!! This airline should be shut down and should not be allowed to transport people. Horrible customer service!!! I would rate zero or negative stars if that was an option.

I recently travelled business class with Frontier Airlines. I was appalled, that with huge price difference, there were still no complimentary snacks. Also, the flight attendants were not personable at all. They chatted among themselves most of the trip. It seemed more like they were herding cattle than assisting passengers. I could have overlooked that, but they lost my expensive all terrain walker. I gate checked the walker in Orlando and told the gate agent that I needed it during my layover in Denver. It was not at the gate in Denver, and I was told it would be at the gate in Boise. I used a wheelchair in Denver, which prevented me from being able to exercise my legs there.

Frontier Airlines demonstrates a lack of regard for customer satisfaction and attempts to deceive customers by offering unsatisfactory refunds, hoping they will not notice. Therefore, if this airline is a consideration for customers, they should be prepared for subpar customer service, inadequate compensation, and even poor communication. Frontier Airlines falsely advertises compensation for canceled and delayed flights on its website. We were provided with a voucher valid for 90 days, not 5 years, as stated on their advertisement. The customer service team is incompetent and fails to assist customers when flights are canceled or delayed.

They charge for everything. They have horrible customer service. We tried to rebook and they tried charging us $2,500

We were traveling from Chicago to Atlanta on what should have been a two-hour flight, but the trip ended up taking nearly seven hours. The experience was extremely frustrating from start to finish. First, our departure was delayed because a broken seat had to be repaired before we could take off. After that issue was resolved, we waited in line for departure and were then informed that our flight had been rerouted. Shortly afterward, the pilot announced that the aircraft did not have enough fuel for the new route, so we had to return to be refueled, causing yet another significant delay.

I had the worst experience ever, the front desk check in person was rude. When I patiently waited to ask a question regarding my boarding pass she said, "I am not awake yet. Come back later." On the plane they were pushing for sales by walking up and down the aisle asking you to sign up for their credit card. They only had 1 working bathroom for all these people on the plane and they didn't even offer water to anyone. I will never fly this airline again. I would rather pay a higher price for an airline that respected customers. I won't even give this airline 1 star. The experience was that poor.

My experience with Frontier Airlines was extremely frustrating from start to finish. First, Frontier separated my wife and me during seat assignment. While that issue was eventually corrected, the process was unnecessarily stressful. During check-in, the app repeatedly rejected my baggage request, even though I only needed a carry-on bag, my child's car seat, and one checked bag. We spent nearly two hours trying to get everything sorted out, and by the time it was resolved, we had only 58 minutes left before our flight.

Only putting 2 stars because of the hospitality the flight attendants gave, and the pilots genuinely try their best. The rest of the overall experience is awful, aircraft is always jam packed, customer service is never helpful, we had to do a new flight because they kept delaying it but then closed their gate 20 minutes early, and on top of the extra costs to spend another night and the agent didn’t even bother to give decent advice or apologize, the delays are ridiculous, and we sit an extra 2-3 hours just for their convenience and poor planning. Awful airline, please stay away from them. Plus, the turbulence was never an issue, and on this flight was the only one I’ve experienced turbulence on.

I would rather walk to my destination if I have to than take this flight again. The people are so rude, and mean. They were mistreating and yelling at an old lady in a wheelchair and when I spoke up for her they ignored me in the check-in.

I put 1 star because I wasn’t allowed to put 0. Bad experience started from going into security line when my boarding pass didn’t reflect my tsa status. But as soon as I was at the gate it miraculously updated. Second I went in line to try to change our seats since I never had experienced so many people seated separately. I bought tickets together with daughter and got 36 and 16. I got shut down immediately no even given the choice to purchase a seat when I approached the employee. Then we sit in our seats and everyone is asking to switch with their families. One couple switched from 16 to 34. Another whole family chose to get off the plane because the staff was so rude. I found to free seats on 35 b and c but I am told we have different categories and 16 cannot sit move back into 35 to be closer to family! Never in my life heard of such a thing. It was all just economy.

This has been the WORST travel experience I’ve ever had, employees at door D4 on 6/4/26 BWI time 8:52 am had the most unprofessional customer service engagement with several customers. They are inconsistent and it showed the lack of information the male seemed to be the marshal instilling the ‘laws’ along with threats of a passenger not making her flight because she was voicing her frustrations regarding the information spoken of by one employee that her bag was find then told it wasn’t by the male employee. He was rude telling the lady “you need to shut up," when she said “no I won’t and you don’t tell me to shut up.” He then responded, "You’re not going to make the flight," so threatening and provocating; non professional at any rate. Actually minus one.

I wouldn't give any stars if it was an option. They caused me to almost miss my flight. Then charged for three checked bags when I only had two. Won't refund the money for the extra bag that I didn't have. The customer service at the airport wasn't helpful at all they told us they would have to charge us money to help with anything. Frontier is the worst experience flying.

GoWild pass is a total scam and waste of my money! I spent $199 thinking I'd be flying throughout the summer to visit my grandchildren. I ended up spending an additional $195 for roundtrip flights. So, a supervisor said in order to get the $0.01 plus $15 taxes and fees fare as advertised on GoWild, you have to book no more than 24 hours in advance otherwise you have to pay early booking fees. You cannot cancel prior to 7 days in advance, otherwise you are charged cancelation fees. I booked 3 days prior and was charged early booking fees. I look for flights 24 hours prior and the same fees apply. The supervisor said I couldn't cancel GoWild and get a refund because I booked a trip while having the GoWild although, I didn't reap the benefits because I was charged early booking fees. My advice, if you have to fly Frontier, stick to Discount Den! I'm extremely disappointed. Displeased. Dissatisfied. All the ✔️ boxes for DON’T DO IT!

Absolutely terrible service. They Cancelled flight at last moment and charged us the cancellation fees even. They didn’t give us an alternative flight and didn’t refund for cancellation. Horrible horribly experience. Highly discourage to use Frontier.

We never imagined that my family's vacation would begin with being removed from a Frontier Airlines flight because my husband has a disability. My husband relies on an FAA-approved portable oxygen concentrator to travel safely. Rather than treating him with dignity and working to accommodate his medical needs, they refused to allow his FAA concentrator on board and refused to accept his doctor's documentation. Frontier staff handled the situation in a way that left us feeling singled out, embarrassed, and discriminated against.

Absolutely the worst flying experience I’ve had in my life. Zero willingness to help resolve issues. Horrible policies. Rude employees. Horrible company altogether.

May 16 2026 I take rideshare to fly Detroit. I forgot my phone in the rideshare my boarding pass is on my phone. I went to customer service. I gave them my name to print out my boarding pass. They found my name, but to print my boarding they asking me $50 for each person. I don’t have a choice. I have to go for my daughter wedding. I pay $100 for 2% to print out my boarding pass. I was upset. I told them I forgot my phone rideshare for round-trip. I have to pay $100 game. This is not a good customer service. I never never flight again from there.

I was in Austin Texas on my way back to Atlanta, I arrived an hour before time and wasn't able to check my bag, missed my flight, so I'm in Las Vegas for 24 hours waiting on a flight to Atlanta

Then I was charged an additional $75 to talk to a station agent and having them print our 3 tickets for us because no kiosk for them at the airport. So I guess do online check-in to avoid retarded fees because they probably hope to fire staff to save a buck.

We were delayed due to a maintenance issue…. For our flight to punta Cana. Then it was canceled 4 hours after…. First time with Frontier and never again….

If I could give no stars I would. Hire people. Don't make people wait on the plane because you have no one to open the door! You guys suck.

I buyed a ticket direct flight from FLL to NC without any stop. When I arrived to do my check-in said my flight was change with the outs and need to flying to Atlanta. We are here now in Atlanta 05/22/26 and they said the flight is delayed until 1am. Horrible. I paid for the tickets. Direct flights and this people change because I don’t know. I called the customer services and don’t result anything. Never I take flight with Frontier.

My trip was in less than seven days and the online system changed the parameters of my ticket search which I did not realize until after I made my purchase! They are clearly in the business of bait and switch and take advantage of paying customers! I do not want to ever fly with Frontier and expect for them to do the right thing by refunding my funds to my original form of payment, my credit card and stop hiding behind your legalese! Shame on you!!! This is hands down the worst airline I have ever worked with!!

Sat in airport for 8 hours waiting on our flight just to be canceled two or three times rescheduled all the way into the next day.

They are robbing you blind. You have to buy the seats after buying the tickets. That make no sense when you pay for the trip already and they charge you 100$ extra for carry on bags after at the flight because the app doesn’t work. Problem with boarding passes. It was a terrible trip after ending up 500$ for 200$ ticket. They do it on purpose to scam people with ticket prices.

They literally told me my family cannot sit together unless we pay for it. Also they charge for check in. So make sure you do check-in on your phone. The worst of the worst airline ever!!!!

Worst airline of all of domestic airlines. From hidden fees (I wouldn't be surprised if they start charging you for the air you breathe while on their airline. They act like they're budget, but by the time you end up paying for everything you need, they are no cheaper than a "non budget" friendly airline. They also make trying to book a flight extremely difficult unless your a computer genius. They snuck in an extra checked baggage charge even though the 2 that we are taking were already paid for ($225 for 2 stinking suitcases BOTH under 40 pounds), they don't provide a way to PRINT your boarding pass and I guess they expect you to fly on the outside of the plane to get their "low price". Unfortunately I learned my lesson the hard way. First and LAST time I'll ever use this airline again.

I had a death in my family and had to cancel a flight to attend the funeral. It’s been 2 months since, and I’m still going back and forth with the airline while they’re requesting ridiculous information. I tried providing the death certificate and funeral home information and that wasn’t nearly enough for them. When I called customer service the woman sounded monotone and uninterested when offering me condolences. She also called me by the wrong name multiple times during the call after me saying and spelling my name for her multiple times.

I rarely leave negative reviews, but our experience with Frontier Airlines on May 6th was beyond frustrating and disappointing. We originally booked a direct flight from Newark to Chicago. Just one day before departure, Frontier completely changed our itinerary and added a stop in Atlanta with only a 40-minute layover. This unexpectedly changed our entire schedule and caused major issues with reservations we had already made in Chicago. The worst part happened in Atlanta. After landing, we specifically asked both the help desk staff and gate agents where we needed to go for our connecting flight. Anyone familiar with ATL airport knows how massive it is, with terminals T, A, B, C, D, E, and F connected by trains and long walking distances. We were told to go from Terminal T to Gate E, which took a significant amount of time and required rushing through the airport.

I was disappointed with my recent experience with Frontier Airlines. I canceled a trip well in advance due to serious safety concerns during a period of escalating international conflict. While I understand the flight itself was not canceled, I hoped the airline would show some flexibility or goodwill given the circumstances. Instead, I was only issued a travel credit that is difficult to use efficiently because Frontier’s bundle pricing makes rebooking with the credit significantly more expensive than purchasing a new bundled fare outright. I requested assistance or an alternative voucher option but was not offered any flexibility. I understand policies exist, but better customer service and more reasonable solutions in situations like this would go a long way toward customer trust and loyalty.

Stay away. They are at the frontier of no customer service, it’s a joke. I gave them one star to write this review. In a small circle of friends, I’m not the only one dealing with them today, not even in the same state. There’s too much to say, I beg you stay away.

HORRIBLE HORRIBLE!!!! I booked the flight a week before. The day of I checked my bag in for to and from where I was going which was $150 on the way to ATL my seat was soooo uncomfortable but I didn’t complain because for one it was a middle seat and I didn’t pay extra for the seat. It was the seat that came with the ticket once you purchase your ticket. But when boarding the lady that was board the planes was so rude with a bad attitude. Now on the flight back when I checked my bag in on the app it tried to make me check my bag in again and pay $75 so I called and they fixed it after being on the phone for 35 mins! So once I board the plane there was a dog that barked the whole time from 6:00am to 8:30am. Terrible and so inconsiderate.

Anyone considering using Frontier as their airline should understand that the company's "customer service" is not a service; it is a dead end loop. Air travel and booking can be complicated by a number of things including the online booking process. Frontier would not apply a flight voucher from a recent cancellation to a new trip when the voucher wasn't entered at the booking time. A simple mistake that I attempted to correct immediately with customer service, but was given no consideration and told that no one at Frontier can make amendments to their booking system, resulting in additional cost to me.

I will never book with Frontier again! Booked flights round-trip from San Francisco to Orlando nonstop, paid for premium seats. Three weeks after I booked, we got a notice that they were adding a stop at LAX on our return trip, which included a 55-minute layover. We almost canceled at that point due to the fact that we are traveling with an autistic child and nonstop is the best option so you don’t have as many layovers and disruptions. But we decided to just stay with them. Then, three weeks after that we get another notice that now they are adding a stop in Phoenix on our way to Orlando with a 3 1/2 hour layover. In addition to that, they again changed our return flight that included a layover at LAX to a 3 1/2 hour layover instead of a 55-minute layover.

I understand that when you book a cheap flight, you shouldn’t expect luxury — that’s fair. But there’s a difference between basic service and feeling constantly nickel-and-dimed. This was my first time flying with them, and I wasn’t familiar with the check-in process, so I ended up paying an extra $25. Fine, lesson learned. But then after boarding, there was no space left for my personal item, and I was told I’d have to check it in and pay AGAIN. Seriously? What’s next — charging to use the toilet?

Worst airline company I’ve ever flown with. Spend the extra couple hundred to fly with someone else. Your bags will get lost and you’ll wait hours. You’ll sit and wait for your plane to depart and wait an average of an hour. You're better off using a piece of drywall to get answers from employees. Things are taking longer than expected. Have to talk to higher end airport management to get answers.

I had 5 flights and All of them had a delay. Waited for a person for almost on hour. One flight got cancelled and all they did was offer a $15 voucher. Never again!

Don’t ever book with this airline. I promise you’ll regret. It is the worse airline ever.

Had flight time changed from 3 to 5:30, changed from D25 to E9. Once already at the first gate had to go to other side of airport. And now waiting in line 30 minutes waiting to board due to maintenance. I will never fly Frontier again. This company should be closed.

This was our first time flying with them! This was the worst experience ever! They charged us $200 for a small carry on! One bag fit in the overhead storage and the other under the seat. We will never fly with them again. Everyone was complaining about how they they were treated. I see why they are at the bottom of the chain. Such a ripoff! On top of that, the Denver location was nasty in A56!

I initially booked with Southwest, received pending flight email never seen before - called 800 #. Somehow they ended up booking me with Frontier without warning - I tried canceling the booking in total because clearly it was a reliable booking. They refuse to refund me, charged me $99.00 for cancelation. Now I have flight credit of balance. Never wanted to fly with them to begin with.

I was flying back home, and in the process of delays and trying to contact my job, I missed the flight. I got help from Linda H. Who was working the rebook counter. The first time I dealt with her, my flip flop sandals broke and she helped me repair them quickly. The second time she assisted me, was after I missed my flight, she was able to rebook me for a reasonable price and help calm me down. I hope this gets back to her, she helped me so much. She was a true blessing.

My family and I just returned from a trip flying from Fort Lauderdale into Houston on Frontier Airlines. This has to be one of, of not the worst, flying experiences we've had. As with all companies, there are a few employees that likely do not get the thanks and kudos they deserve, but far more often there are those who don't care about their jobs and that shows itself in the experience they provide. Leaving Fort Lauderdale, my nieces' stroller was misplaced, causing us to be stuck with a 2 and 4 year old at the airport for an extra hour and a half. Returning to Fort Lauderdale, my minor son was originally seated by himself, but I asked for us all to be seated together and that request was kindly granted. Also, my niece left her bag at TSA and some lovely gate agents helped us get it back.

My husband and I flew from New Orleans to Cleveland with layover in Dallas on the way up there and layover in Atlanta on way back. So that is 4 flights which were all delayed. The original price of tickets were very affordable but they get you with extra costs. Usually when you buy tickets together you are basically seated together, well not on Frontier, extra charges to change seats to be able to sit together. Got on plane in New Orleans with my carry on , no problem, get to Dallas, they insisted to charge me another $99. I didn't understand why one Frontier my bag was good and the next Frontier they hassled me to pay. Needless to say I will NEVER fly with them again. With all this extra charges, we could have paid a direct flight with someone else. The only reason we give 2 stars is because we eventually got to our destination.

I recently had my flight cancelled by Frontier Airlines, resulting in me having to purchase a flight through United Airlines. My total out-of-pocket expenses exceeded $650.00 dollars and some major inconvenience apart from the loss of money. Below is Frontier's response after I filed a complaint with DOT: Upon reviewing your booking, we see that you cancelled your flight from DEN – SFO since no alternative flight was available. As a result, a refund of $47.91 was issued to your American Express card ending in 2005 on April 20, 2026.

My experience with Frontier Airlines has been beyond frustrating. Their booking system is completely broken, especially when flights are tied to Volaris. I booked a flight expecting a smooth process, but instead ran into nonstop issues trying to manage my reservation. When I reached out to Frontier for help, they told me I had to contact Volaris because they “operate the flight.” So I went to Volaris—and they immediately sent me back to Frontier because the booking was made through them. It turns into an endless loop where both companies push responsibility onto each other, and no one actually helps you.

Am writing to formally express my deep dissatisfaction with the unprofessional conduct displayed by your staff at the Atlanta, GA airport around 8:00 AM today. This incident involved my mother, and I was present the entire time. One of your employees interacted with her in a very unfriendly manner, maintaining a dismissive attitude and an unwelcoming demeanor throughout the encounter. What was even more concerning was the behavior of the supervisor on duty, Bree. Instead of addressing the situation with professionalism, she was seen laughing and giggling at comments made by another employee about my mother. This behavior was not only disrespectful but completely unacceptable in a customer service environment.

I will NEVER use Frontier Airlines again. My 16 year old and his dad have been sick in airports since 4 am this morning for a 6 am flight. 2 canceled flights later, the best they can do is move them to a 10 pm flight to another airport to sit and wait to catch another one at 6 am tomorrow to the airport they were originally supposed to land at 6 am this morning. No hotel, no compensation, nothing. They are garbage.

Don’t even look at the schedule time for the flights. Factor in multiple delays.

Frontier Airlines destroyed my luggage on my return to Detroit from Phoenix in March. I did everything they asked, jumped through the hoops and all they did was offer me an inferior bag. They told me to take or leave it. Here are their words, their customer service.. " Unfortunately, we are not authorized to offer reimbursement, cash settlements, or brand‑specific replacements, even when the original item was of a higher value or premium brand."

I had to cancel our flight the day before our trip because, both my son and I got the flu. I was told that I would have to pay a cancelation fee which is understandable. The balance was supposed to be refunded to my credit card of $507. Instead of doing the right thing and refunding my credit card, they gave me a airline credit. Total BS, I only fly about once every 8 years or so. So they basically screwed me out of $507.00. I have never flown with Frontier and I never will.

I have given Frontier several chances over the years, and I want to be honest: my experiences have been consistently disappointing. The biggest issue has been customer service. On multiple occasions, staff have come across as rude, dismissive, invasive, and disrespectful. Instead of helping customers, it often felt like people were being brushed off, spoken to harshly, or treated as if they were a problem. I have also witnessed staff talking about customers in front of other customers in an obnoxious and unprofessional way. That kind of treatment is unacceptable. The second major issue has been reliability. Over the years, I have dealt with repeated delays, cancellations, and even disruptions lasting a full day or more, without any accommodations made to the customer.

Poor customers. Not looking out for the customer's best interest. I was not happy that I couldn't get the help I needed. Two of your staff steered me wrong, and I had to sit in the airport for 8 hrs. Not acceptable. I will not recommend Frontier to anyone. All they announced was the door was closing. I was supposed to be on flight 2393. Didn't announce it was the Denver flight.

The seat on Frontier are extremely uncomfortable, I could not stop moving, because I couldn’t get comfortable. Luckily it was just an 2 hour flight, but I couldn’t imagine a longer trip. Lastly, they were on delay for my flight, but told us to stay seat till people with layovers were occurring, but our flight got in two hours later then expected and told us to stay seated till just about majority of the plane got to get off because they were layovers. But respectfully, no other airline does that when a flight is delayed from experience from other airlines.

I would give them 0 stars if it was an option. You get what you pay for honestly. 1st time flying with them because I had no other options. I was traveling with a party of 3. We were assigned seats and I was separated from my party. No problem. I had a carry on personal item only. I arrived at my seat and there was a stranger seated there who didn't understand English. I am 5 ft 4 about 150 pounds. Average size person. I was told to find another seat. I did. There was no overhead space for my bag and it didn't fit under the seat like they claimed this size bag would. I held it on my lap. I was told it had to go under the seat??? So I had to kick it under the seat the best I could.

I think it's ridiculous that the cost of one luggage bag is half the price of my entire trip for a standard luggage bag. Not oversized. Just standard. That is ridiculous. Who travels without luggage. It's sickening that you guys are money grabbing people like that. $80 for a bag that's barely taller than my headphones.

We bought flight tickets with Frontier Airlines for the first time and I promise it's our last. After we arrive at DFW airport, we make it to the Frontier check bag kiosk a little over an hour to check in and it wouldn't let us without our phone, so we asked the lady standing propped up on the other kiosk how we check in and she said just go online and scan the QR code. My response was. "Well, that's easy", but there was a lot more involved than what she described. So we're trying to sign up and make an account and after we finally enter our flight/confirmation code it says online check-in is not available at this time.

Most uncomfortable flight ever. Seats very small with very little cushioning. No reclining seats so had to sit straight up for 3 hours. Very disappointed with Frontier airlines with putting their pockets before their customers. They cram as many seats on the airplanes to sell more tickets, disregarding how small the seats and sitting area is.

Worst service ever! Those people don’t know what they are doing, and we moved from gate to gate and then delay from delay.

I booked a flight on February 22. I Canceled the flight February 26, 2026. I was told that I could not get refunded. That I can only get a credit for the amount of the flight and the person that I booked the flight for is the only one that can use the Credit. I think that’s wrong seeing how that person did not book the flight nor pay for the flight and can still fly on somebody else’s behalf. You can’t take the person‘s name off the flight for the Credit. It has to stay whether y’all talking or not, that’s just not good customer service with Frontier. I would never in this lifetime book with Frontier for anything so if you do not book a flight for yourself, you will not be able to use your credit.

Frontier is terrible. We paid in advance to have a round-trip flight from Chicago to Fort Lauderdale. Both flights were supposed to be direct flights. Right before our trip they tell us that our trip home now has a layover in Charlotte, even though we paid in advance for the direct flight. The flight home (5pm) from Fort Lauderdale to Charlotte was delayed, luckily/unluckily the second flight in Charlotte was also delayed. We got to Charlotte and the flight was delayed once another 30 minutes, then again 45 minutes. We were finally let on the plane, and then there was a 30 minute delay where we were forced to stay in the plane. After 30 minutes they told us they'd have to wait another 30 minutes. They should have just let us off the plane at that point. Finally, after an hour waiting on the runway we took off. Flight from Charlotte to Chicago was going fine until they said we had a weather delay.

I hate using Frontier. Your bag can only be 40 pounds. The staff that they have are miserable, rude and horrible employees. We've dealt with the same lady twice at Norfolk bag check and she is the worst I've ever seen. If you hate your job so much then just find another job. I'm sure McDonald's is hiring. I wish I would have caught her name. I'd blast it all over this review. So rude and unpleasant. We were overcharged and the lady has no communication skills at all. I would put zero stars if it was an option.

I was on flight F91875, Conf# **: Fri March 27- Tues, March 31 from MCO to Las Vegas. Someone was supposed to contact me regarding my First Responder Registered Nurse off-duty services I helped/gave for a passenger on the flight who passed out and had a seizure. The flight attendant took down/documented all of my information and told me someone would be contacting me regarding this incident and compensate me for my services. No one has reached out to me or have I been given any compensation for my time/services.

This is the most useless airlines you can ever use. Always canceling connecting flights with no option to rebook same day. Worst ever airlines. Go Frontier if you need to have a very unstable journey.

Frontier Airlines is definitely subpar all the way around, can't even use their website because of a bug. And of course the bug prevents you from even being able to report it online. Such trash, quite honestly I hope they go out of business. It's a joke that it's even doing anything with such a poor website let alone customer service and pricing you to death. They honestly should be ashamed, but they probably aren't smart enough to feel shame. Pathetic!!!

First time and worst experience EVER. The flight attendants rushed all passengers on and then there was security issue due to people not in right seating, people not suppose to be on the flight, names not matching up for passengers. Rushing passengers on and not verifying info is a HUGE security issue, how is that even safe with everything going on in the world? Flight was delayed EIGHT hours with FOUR kids in an airport. Finally got to Omaha, and our luggage is missing. Customer service said TWENTY-ONES to locate it and get it back to us.

Worst airline someone can travel from. Travelled from frontier airlines more than 15 times and not a single time it didn’t get delayed/cancelled and they do this right before boarding time so have to wait at the airport for hours every time. Even my connecting flights we missed due to this and left me stranded at the airport at night.

I had a flight on 04/07 from DFW to Dulles, with 2 seniors above 80 years old with medical conditions. The lady boarding passengers was very impolite and aggressive and ignored my questions and intentionally made us check all the 5 bags and instead of helping us made us stay longer in the line. She had attitude and was very rude and unprofessional.

It is Easter morning and I am missing the holiday with my two children for the first time in their lives because of your staff. Yesterday, April 4, 2026 I originally had a flight to Houston at 11:30AM. Houston was the layover to my final destination of Atlanta. At 10AM I was told that the first flight was delayed an hour which was going to cause me to miss the second flight. Myself and two other people approached the gate to resolve the issue and was told that the only option is a direct flight to Atlanta that doesn’t leave until 10PM.

They cancelled my flight last minute and then charged me the fee difference to get on the next available flight.

The Frontier Airlines GoWild Pass is a complete SCAM and the company should automatically offer all customers who paid for it a refund. I was on the phone with a Frontier Airlines customer service representative for over an hour, trying to find literally ANY flights from ANY city that were included/covered by the Go Wild Pass, and could not find anything at all.

This has been the worst experience of my life when it comes to flying. I am grieving and just trying to make it to my aunt's funeral which is tomorrow. I had a flight that was scheduled to fly out of Charlotte, North Carolina at 1:46 PM and was set to arrive in Orlando at 3:44 PM when I arrived at the airport in Charlotte, I was told that my flight had been canceled. I nearly had a nervous breakdown. They were able to get me onto another flight, but that flight wasn’t leaving for a couple hours later but what choice did I have. The flight that they put me on was to come to Philadelphia and would be a layover for four hours and then from there go to Orlando allowing me to get there at 1 o’clock in the morning. The service starts at 11 in the morning now I’m sitting here in Philadelphia a place unfamiliar to me with my child for hours just to receive a text to tell me that now that this flight has been delayed, the absolute worst experience in flying in my life.

My trips with Frontier have been direct flights with carry-on luggage only, so I haven't had any experience with checked baggage. The flights have always departed on time. The service provided by the staff at the airport and on the plane has been excellent—everyone was very friendly.

One of the worst airline experiences I’ve had with Frontier Airlines. Our 10:50 PM flight was delayed to an estimated 11:45 PM—but staff confirmed the crew hadn’t even arrived. So that “estimate” meant absolutely nothing. We were left with no real departure time, just waiting with zero clarity, communication, or accountability. Cheap flights should not mean poor communication, disorganization, and complete disregard for passengers’ time and money. To make matters worse, we paid extra for priority boarding (Group 4), but after calling Groups 1, 2, and 3, they proceeded to board all remaining groups at once, completely defeating the purpose of paying for priority.

TERRIBLE, TERRIBLE, TERRIBLE. DO NOT FLY WITH THIS AIRLINE!!! MY FLIGHT WAS FOR 12:15PM Saturday, April 4, 2026. Get to the airport a 5am to avoid the line. No one at the service desk for Frontier. We asked someone and they told us they get here at 9:30am. We asked him about our flight and he said that flight is delayed until 9:00PM. What? Called customer service and they said we emailed you about this. We asked what is the email address because we never received any notification. Unbelievable they had someone else email not ours. Told us for our inconvenience they can give us a $25 voucher. Are you kidding me. We missed a whole day in Puerto Rico. They increase to $150 nothing else. TERRIBLE.

Frontier customer service is way below par. I purchased a ticket from them for my family member, but they cancel out the ticket without any notification. My family member didn’t realize what had happened until she drove over 50 miles to the airport, only to be told that her flight had been cancelled. A text/email would have been appropriate. Also, no effort to put her on another flight or refund her money!! Calling them is just a waste of time- their robot pick the phone and reroute your call to so many departments then hang up on you. I kind of wonder how this company has been able to stay in business with this sort of horrible service!!

I will never fly Frontier again. Pilots and crew were great. No problems there. They even kicked a drunk couple off a flight, which caused the whole plan to applaud. But, they are the masters of hidden fees. The initial price seemed great. Off to a good start. Then the baggage fees. You pay no matter what, even for a carry-on. But, the weight limit on your checked bag is 40lbs, not the usual 50lbs I experience everywhere else. And if you want to select your own seat, you're again paying no matter what. You can choose the worst seat on the flight and you'll still be paying for it. If they'd just include some of these costs in the overall price they display at the beginning, I'd have a lot more respect for them. But, they don't, and I'll never use them again.

Frontier Airlines policy don't let you used over head Storage for your personal items (small 2lb bag). Flight attendant call me loud "you don't pay for it you can't used." I inform flight attendant I have knee surgery and is difficult to keep my bag in front of my feet and the Over head Storage was 50% empty. Other passenger has identical experience. They call them very loud ''YOU DON'T PAY FOR IT YOU CAN'T USED.'' They want you to feel guilty in front of other passengers. Horrible experience how Frontier train their staff "bad attitudes," a lack of empathy, or a total disregard for the customers. Frontier have hundreds different ways to resolve this problem but Frontier train flight attendant to make psychology pressure on passengers.

SHUT THIS AIRLINE DOWN! They are frauds, do not expect to depart at the time that you paid for. Expect delays on top of delay also multiple gate changes during the process.

I experienced a highly unsatisfactory travel experience with FRONTIER airline, characterized by significant delays and inconsistent baggage policies. My initial flight encountered a six-hour delay, and my carry-on luggage was OK to take with me from Detroit. Upon my return journey from Mexico, I was informed that I could not bring the same carry-on bag with me, The airline representative stated that different rules apply to flights originating from Mexico. Consequently, I was compelled to check the bag and incurred a charge of $179.00; otherwise, my carry-on would have been left behind. Furthermore, my return flight was also delayed by 1 hour and 30 minutes. My attempts to resolve these issues with customer service were unsuccessful, as they demonstrated a lack of concern. I find these practices to be unacceptable and believe the airline is engaging in deceptive tactics regarding carry-on baggage.

Horrible. They tell you to be 4 hours early and then they leave two hours late because doesn’t everyone love when you pay money to get your day wasted!!!!

I rarely write reviews like this, but what I experienced with Frontier Airlines was beyond unacceptable—it was infuriating. I booked a red-eye flight from Las Vegas to Cleveland (departing around 11:59 PM on March 27) specifically to get home for my mother’s funeral. This was not a casual trip—it was deeply personal and time-sensitive. Frontier offered a direct flight that fit perfectly, and I trusted them to get me there.

$340 in baggage fees for 1 checked bag and 2 carry-ons. Downright fraud.

Flight was Canceled. No help was given. Was told to call Customer service where Jeff #** was no help in situation. I was told by the APO people to call the customer service and I did to get rebooked and a hotel voucher since I have two young kids( 5 Years old) and no place to go at 9pm at night due to the flight cancelation. I believe a maintenance issue. All the keep happening was the APO keep telling me to call them Customer service and customer service told me to speak to the APO. They had control over the hotel.

Delayed flight caused us to miss the connecting flight. Never flying with them again. Disgusting. No help to get the first flight in the morning to get to our destination. Appalling.

Obvious scam advertising a low price and then adding fees for everything to where it isn't even close to the lowest price. You can scam people once, but it won't work multiple times. You are destined to go out of business with these sketch business practices.

Absolute worst airline I have ever flown. We missed our connecting flight after being delayed by Frontier because they didn't check to make sure they had the flight demo gear!! 30 minutes delayed because the staff didn't do their job. Flight attendants basically did nothing the whole flight but sit on their phones. I will never fly this crap airline again. I will also inform everyone I know to not book them. GARBAGE AIRLINE!!!

Arrived at the PHL gate exactly to the dot 20 minutes before departure but they would not let me in. Had to pay $192 more and reroute my flight. They thrive on other people's miseries. Horrible airline, promised my self will pay more and take regular airlines. Truly you get what you pay with this horrible airlines.

I genuinely have never had such a frustrating travel experience in my life until flying with Frontier, but I also have never been more grateful for two people who completely turned everything around and made us end our trip on an AMAZING note (TYAUNA ** & NATASHA **). After our flight from Cancun was canceled, we were left dealing with lost luggage for HOURS. We were told to wait in random areas, ignored, given no real updates, and repeatedly told “10 more minutes” for over five hours straight. At one point, we were even taken to a back room and waited there with no real explanation. No one was helpful, no one communicated, and we were ultimately forced to leave without our bags because we were getting nowhere.

Husband is deaf... Will never fly with you again. The deaf DO NOT need to yell out to the crowd they are as such. How sad you decided to harass a deaf female. It truly makes the community struggle to ever want to use your airline...as for me and mone, it won't happen. Not ever.

Tyauna **, (ATL Baggage Supervisor), and Natasha **, (ATL Baggage Agent), were INCREDIBLE!! Frontier lost mine and my friend's luggage during our trip and nobody in the Cancun Airport, (where it was originally lost), was helpful or knew what to do. Side note- the luggage was “lost” inside the cancun airport and they had us wait nearly 5 hours for somebody to try to “find” it and kept saying “10 more minutes and we will have your bags”. They even took my friends to the sketchy back rooms and said they would be there, (they were not). Anyways, after eventually having to leave the bags and hop on our next flight to our final destination, (ATL), we called nearly ten people from Frontier who had zero idea how to help and kept talking to us in circles. They didn’t even know flight times, my friends and I had to LOOK THEM UP for the people on the phone.

First and last time I will fly with Frontier “after traveling with 11 children with personal school book bags I was charged 100 dollar fee for every bag." Coming back I was charged 495. To top it off the list my suit case with all my clothes, jewelry and my father ashes in the luggage. It’s been two weeks and they still have not found my luggage. I asked them for a small compensation because I been in the same clothes since arriving to New York. They told me to go buy clothes and the will repay me in 7 weeks. I explained I really needed my father's ashes and they completely bypassed my request. Never again. And the customer service sucks!

I had an absolutely frustrating experience with Frontier Airlines on my recent trip to Orlando, Florida. My flight was scheduled for 11:30 a.m., and I arrived at the airport at 10:15 a.m. I had checked in online and paid for my luggage in advance, yet Frontier refused to check my luggage because the gate for luggage check-in was already closed at 10:30 a.m.—even though boarding was not until 11:00 a.m. They told me it was my fault for not arriving “an hour early,” despite me being there well before the flight. I called Frontier customer service to explain what happened. They suggested I could try a flight from LaGuardia, which required me to spend $160 more on transportation, including Lyft rides, to get to a completely different airport. They assured me that my situation was noted and I would be able to check in. When I arrived at LaGuardia, the gate was closed again, and I was unable to check in or drop my luggage.

Where do I begin. I am a 90% disabled Army veteran who booked a surprise proposal trip to Disney World through American Forces Travel. Frontier managed to ruin nearly every aspect of it. Outbound flight was delayed due to their own operational failure, diverted to Atlanta, then we were held on the plane for 2 hours. Told our replacement flight would leave Atlanta at 1pm the next day. Showed up to the gate, no plane, no staff, nothing. Why? Because Frontier flew that plane to Columbus first to pick up a fresh load of passengers while we sat at an empty gate. FlightAware confirmed it. Had to borrow money from my dad, pool funds with my fiancee, pay $575 for an emergency rental to drive from Atlanta to Orlando, another $593 for a replacement rental in Florida, $100 for a motel, and a taxi. Over $1,400 in unplanned expenses. Our resort reservation had been cancelled by the time we got there.

This review is regarding the Austin South Terminal location. Arrived ~1.5 hrs before flight time and there was a long line. By the time I got to the front desk, it was ~1hr and 10 mins before departure and I had a bag to check in and traveling with my service animal. I was asked multiple questions regarding my animal as it reacted to a dog that had gotten too close [my dog was recently attacked]. The agent texted their supervisor to come approve my dog for boarding. After the manager came and discussed the situation, it was less than an hour before departure. Since I was not checked in, the system was closed and they simply stated I could not get on the flight. I stated that I arrived before the cutoff time and the agent disagreed, referencing the text they sent to their manager requesting support regarding my service animal.

NEVER FLY FRONTIER. If it were possible to give zero stars or even negative stars, I would. During the government shutdown, when TSA agents aren’t being paid, TSA lines are hour long. It is recommended that you get to the airport several hours prior to your flight. However, Frontier Airlines will not let you check in any sooner than two hours. If you try to check in more than two hours before, you will not be allowed to. So if TSA lines are three hours long, there’s no reason even to show up at the airport cause you’ll never make your flight. Customer service is absolutely horrible.

HORRIBLE!!!! We were there almost 3 hours ahead of time. The airline gave no notice of extra long TSA lines due to them not showing up or something that was completely out of my control. We missed our flight due to the airport and they were less than helpful. I already had to pay $ 200 for a tiny carry on and a small backpack!! Then had to pay to get a new flight after waiting over two hours in a line!!! They should be more accommodating. I have paid about $ 700 for this one flight and it has been the absolute worst and rudest experience of my life and I travel often. I tried this once and it will absolutely be the last time!!!!

My experience with Frontier was honestly one of the worst I’ve ever had with an airline. Customer service was completely unreachable calls went unanswered no matter how many times I tried, leaving me with zero support when I needed help the most. On top of that, the check in process was confusing and frustrating because we weren’t able to check in when we were told to, with no clear explanation or assistance available. When I tried to request a refund despite clearly being eligible it felt like they intentionally made it difficult, refusing to process it without any proper justification.

This was my first time flying and overall was the worst experience of my life, my flight was delayed from Omaha to Ontario 5 hours, to then arrive at Ontario airport and my flight was cancelled. Had to rebook and they wanted to send me to Texas then Ontario, then they found a direct flight with over 24 hours layover and they couldn’t give me a hotel room, I asked 2 workers from Frontier and they said I could get a voucher for the hotel because of my inconvenience but when I spoke to customer service they said I was not getting a hotel at all and they gave me a $15 dollar voucher that I can’t buy anything with because everything is so expensive, but overall her attitude was the worst, I get they’re tired but you chose this job, and they suck overall, I was supposed to arrive Monday and I’m arriving Wednesday.

Paid for a carry on bag. Forced to check. Additional $179. The guy checking my baggage was rude and next time I'll take my chances. Then flight Miami to Atlanta late, missed my connection. Had to stay overnight at airport. Then fly back to Orlando, then to my final destination in JFK. Flight from MCO to JFK let passengers get on plane late and waited for them. Funny, when I was in Atlanta I ran to my next gate, but they wouldn't let me on. Said that the gate was already closed. So then from MCO to JFK on runway had to turn around for another hour long maintenance delay. Added an additional 12 hours onto my travel time. I could have drove home from Atlanta just as fast. Had to go circles to get my baggage, because that actually made it on time. Over a horrible experience and customer service wouldn't compensate me for paying two different ways for same piece of luggage. I WILL NEVER FLY WITH THEM EVER AGAIN.

Worst experience ever. I will for sure never fly with Frontier ever again.. Your attention to customer sucks... I hate the word hate. I always say dislike but the experience I had at Austin I can say I hate your airlines. Will never use it ever again no matter how cheap you. Even the flight attendants were so rude and the ticket counter people don't help anyone..

The flight #87 out of Cancun with Frontier Airlines is the worst experience I have had in the last 77 years!! This is saying a lot since I'm a retired disabled veteran who served in Vietnam, Desert Storm and Just Cause. We checked in at the gate then we had to take a bus ride to the freight terminal on the other side of the airport due to problems they wouldn't tell us. The bus ran a couple of trips with over 70 people standing up and was very crowded, hot, uncomfortable and hard to breathe. It felt like we were a herd of cattle being rounded up for salutes. We were all pressed together touching each other and they were trying to squeeze additional people in the bus. We arrived at the plane and there was a stair ramp with about 30 steps straight up to the door of the plane to load. We had to climb the steps carrying our own carry on bags.

I have never written a review before until being absolutely compelled to after experiencing this horrendous airline. It started out with me talking to the Frontier pilot near the terminal. Frontier flew him in from another airline, in another city because they had no pilot, the flight was delayed 5 hours because they needed a copilot and someone on the last flight had vomited in their seat. The seats are child size, the restrooms are filthy. My shoe literally almost came off my foot because of the sticky urine on the floor.

I wish there was an option less than one star because Frontier is actually horrible. Delays, tiny seats, and the planes reek of sausage. I would rather pay an extra 100 than fly frontier again. Please don’t choose frontier.

Terrible all the way around. We chose Frontier since it was the only direct flight to our destination and was a good price. However, they charge extra for everything. They charge for carry ones and any checked bags. Their checked bag limit is 40lbs. If it is over they charge $100, with a max of 50lbs. For both flights they took off late. The worst part is waiting 2 plus hours for checked bags! Apparently this is a normal thing for Frontier. No service during the flight...not even water.

I booked a flight from Frontier Airlines. Departure is from Denver to Miami with a connecting flight to ORD, Chicago. It was delayed and the schedule was moved at least 3-4 times. I was not able to get on my connecting flight and they did nit help me book a flight to Chicago when it was not my fault the flight was delayed. I had to shell out money again so I can book a flight out of Miami. My luggage did not arrive in Chicago, so I filed a claim at the baggage agent at O'Hare International airport. I got an email saying my bag was found and already in transit, but I have not received any updates after that. When I chatted customer service, they told me to wait for another 24 hours as they are working on getting my bag to ORD! How long does it take for a luggage to get to its destination?!😡

Booked a flight from Atl to MIA leaving at 8:51am and arriving at 10:56am. Went on the app just to check and the flight was changed to a later time!! Was not contacted at all! I would have missed the cruise!!!!

Honestly the worst experience with an airline I’ve ever had. In the past they have canceled my flights last minute. Refunds take forever to get, if they apply one. They try to give you airline credit instead of refunding. Horrible customer service. I do not recommend and avoid like the plague. They advertise low rates and try to charge you for everything else. Also, their marketing emails are overwhelming. It’s like spam in real time. I wish I could give 0 stars. Do not choose this airline. Pay the extra money and fly with a more creditable option.

Worst airline ever! Don’t booked if you go to orlando. They will scam you. They will alibi that their pilot has lost his medical certificate and they will promise them to rebook but after you leave the plane they will cancelled your flight!!! So you paid 150-200$ on that day but here the twist they cancelled your flight and they will give you 100$ gift card for Frontier Airlines only to use.. So on that day you can't book to them or other because you will pay times 10-15 to your original price like from 200$ to $1500. Please don't book to this frontier airline.

If I could give a "0," I would. My flight was cancelled at the last minute on another airline due to storms. I did a quick search to see if I could get a flight on another airline and still reach my destination the same day. Frontier website had vacancy on a flight departing in a few hours and would arrive at almost the same time as the original. win win... or so I thought. After confirming and purchasing the tickets (3 tickets for the family, A $2100+), the confirmation then stated the flight would arrive the following day! I cancelled immediately and rechecked the website.

The worst Airlines, hateful staff. Terrible seating. If you buy 2 tickets, they will purposely seat you in separate sections. Never fly Frontier Airlines. They are late, I'm surprised they don't charge you to breathe the air. They don't even check the health certificates on the dogs.

Don't start your reservations online with this airlines. Speak to representative first for the bundle packages. These packages cannot be booked online & you will pay $78.98 more individual for each items in the premium bundle. Be careful & aware. Will not fly with them ever again!

Do not put anything worth having in your checked-in bags... they will steal your items and airline will not accept responsibility. Staff shouldn’t be allowed to rummage through customers' items!

On January 26th, 2026 I boarded a plane from Chicago (MDW) to Orlando (MCO). I was traveling with a puppy. Followed all guidelines and paid extra accommodations, to travel comfortably with my pet. We were on the plane delayed for maintenance. The first flight attendant who is supposed to welcomes us on the plane was cold and rude from the start. I sat with my dog (window seat). I was anxious of her coming to check and see if the pup was settled. My puppy started to get anxious and so did I. The puppy ended going to the bathroom in the carrier. I go to the back of the plane to clean the puppy. I go back to my seat, the two women sitting next to me take the pup. In order for me to go back and clean the carrier.

Rude customer service. They charge for everything. They only give you a glass of water. They only allow you one bag carry-on and they are very strict about it. I highly not recommend this airline unless you are really desperate.

Is there a No Star review for this third world country airline? People, if you see this airline when you book your trip, please do yourself and your family a favor DO NOT fly with them. I spent one night in Atlanta airport Springhill Hotel sleeping in the lobby because of this Piece of SH... company. Boarded us on the plane three hours after the original departure for the captain to say ohh we will not take off tonight. NO explaining, NO sense of consideration nor accommodation for passengers. They will file for Bankruptcy very soon but PLEASE, you see this airline, just Run and don't look back. RUDE staff at the desk, RUDE staff on the plane. It's Atlanta, you can imagine with what kind of humans you are dealing. ** them!!!

Poor customer service at the PBI airport. Was treated rude and agents were unprofessional and I will never travel with them again. The flight were delayed 4 times thru out the day. Very disappointing with the airline.

The worst. Nickel and dime passengers for every little thing. Cheap, thin, small seats. Most agents act as though they are doing us a favor. I was not allowed on my flight because I missed having my bag checked in an hour prior to the flight, I missed it by 5 minutes due to icy roads. Even though I was standing at the desk, I had to rebook for a flight 10 hours later. I happily spent money on another airlines to catch a flight home a couple hours later. Will never fly Frontier again.

This is the worse airline I’ve ever seen in my entire life!!! It was a struggle for the plane to ascend in the air, we rocked and reeled from Atlanta to Detroit. How frightening! I don’t care if the tickets are $1.00, I will never fly again with Frontier!!! I upgraded my ticket to first class, and I couldn’t even get a complimentary cup of soda, the only complimentary item on the plane was water! Mr. or Mrs. CEO, please close down Frontier, it’s a joke all together!!! That one star I gave is too much!!

Worst airline ever. Consistent delays and unexplained cancellations. Not only are the flights unreliable but so is the checked bag process. Bags took 1 hr to be delivered from a flight that was delayed 2 hours in the first place.

My recent Frontier Airlines flight from Dallas to Indianapolis was hands down one of the worst travel experiences of my life. I have been flying for as long as I can remember, and I have never encountered service this unbelievably bad. The flight attendant had zero professionalism and absolutely no understanding of how to treat paying customers. She was obnoxiously rude, spoke to passengers with open irritation, and acted as if doing her job was a personal inconvenience. What was even more shocking was how disrespectful she was toward her own colleagues. The attitude, the tone, the eye-rolling — it was constant and completely unnecessary.

Absolutely terrible. Never flying Frontier again. We sat at the tarmac for over 2hr, missing our other flight. Refused to refund us. Customer services absolutely sucked. No empathy. It was now 1 AM and with our three very little kids, it was a chaotic morning. My husband called and they said they could fly us out in two days, but refused to pay for the hotels. Refused to refund us. This all caused us to spend more than 1500$ on new flights on a separate airline getting us back the next morning. The second we got back we called customer service to attempt to get them to refund us. They said 10$/person, which would go out to 50$, less than a single person's ticket. The worst part is the 50$ would go to Frontier money vouchers, we could only spend on them. Will never be flying them again. Do not recommend.

The airline wants to hold onto your money for you and make it impossible for you to use it. After trying to cancel a flight and STONE WALLING with their COMPLETELY ** base of workers WITH HEAVY ACCENTS. WHO WON'T LET YOU GET YOUR MONEY BACK ONLY CREDIT.... Credit you will need to call 15 times to talk to someone for. On top of that you need to get in contact with the exact person who took your money from you so you wouldn't pay for a flight you're not on. Only he can help you. And no he is not working today. He will call you tomorrow.... And you get no call.

This airline is horrible. Do not waste your money on this airline. They sucker you in with cheap rates than you’re have a flight delayed twice when the weather is perfect. Then you wait three hours to get your luggage. Never again.

Whoever is considering saving a little money and using the airline…PLEASE RECONSIDER!!! I and everyone else on my flight have just spent 2 hours waiting for our bags. And the best that the airline representative could do was say, “I don’t know, sorry.”

If possible avoid this airline Frontier. Was about to fly with family from Seattle to Arizona for family vacation. Sat in the plane for 30 minutes and then told us we had to leave the plane to get something fixed. So then we had to depart the plane and sat 2 hours in the airport and they couldn't fix it and it was canceled. So we got our money back and re booked with Alaska Airlines next day. We pre booked our car rental and our resort hotel. We couldn't get a refund and for those items. This was a terrible experience with Frontier. At every cost do not book or fly with Frontier.

Hello! I’m very proud of you for being an airline for as long as you have. Unfortunately I have some bad news: I think you should stop being an airline. It’s not for any reason other than you are bad at being an airline. I was trying to fly from Des Moines to Los Angeles today and you guys really shit the bed. Just full-on metaphorical diarrhea all over the metaphorical bed.

One of the worst airlines I’ve ever had the misfortune of working with. I’m sure their employees are paid null; which is why when we arrived at 6:01am for our flight at 7:00am in Salt Lake International, we found ourselves with a letter posted saying they close at exactly one hour before the departure time. Leaving us to book another $1,400 flight same day to our destination to make it to a wedding.

Absolutely terrible. Landed early, but then had to sit on the tarmac for 90 minutes (ended up being super late) because they failed to inform the gate that they were arriving early.

The MOST unprofessional airline. I've been a commercial flight attendant for 25+ years as well as a private jet flight attendant. Never ever in either career paths have I ever experienced the most Unprofessionalism. Hidden fees over $1000 for two round trip tickets from BOS to ATL. 2 weeks ahead of departure. Leaving Atlanta heading back to BOS was a complete nightmare! Gage change after gate change departure timing continues to push back. Lack of communication. This airline has no care or concern for the passengers, their time or the accountability. I will never EVER choose this airline again.

We purchased seats emergency exit seats because I have very bad knees and I am tall, so the regular seats are extremely painful and uncomfortable. On our flight to our destination, everything was fine. But on the way home we were not given those emergency seats that we paid for. This was an extremely difficult trip then for me. After seeing all the passengers on wheel chairs enter the plane with expert customer service and then being treated like that before I wasn’t in a wheelchair seemed absurd. Never flying you guys again. Have a nice life ✌️

Removed from checking in to board plane. Told to see manager, I waited for about 30 minutes. Manager finally came, but with an attitude. She would not let me ask my questions. Waited another 5 minutes only to be charged for my medical bag. I will never fly FRONTIER AIRLINES AGAIN. NO THANKS.

I just got bumped for no reason. Obviously Frontier overbooked their flight, I’ve never been bumped before. The flight has just left and I’m sitting in an empty terminal. The checking counter person walked away without rebooking the flight. What am I supposed to do now?

Frontier made customers wait 3 hours at the Richmond Airport for a flight to Atlanta. They kept saying delay, delay, delay due to maintenance. Then they offered another flight, but not for 3 days. They also offered a refund that would take 3 to 5 business days. Now I believe in safety first, but they should not delay a flight for 3 hours and then tell customers wait three days to travel to your destination. The flight was supposed to leave at 7:20pm on February 9, 2026. It is now 10:30pm. Frontier needs to have a backup plan to accommodate customers. People don't have money to buy airline tickets and rental cars for one trip. I've already paid an additional $200 to extend my rental car reservation in Atlanta. How do I get compensated for that?

Customer service at Frontier Airlines in Philadelphia was absolutely awful. The staff was rude, unhelpful, and clearly uninterested in assisting passengers. Simple questions were met with attitude, and when an issue came up, no one took responsibility or offered real solutions. It felt like customers were treated as an inconvenience rather than people who paid for a service. Long waits, poor communication, and zero empathy made the experience frustrating and stressful. This was one of the worst airport customer service experiences I’ve had, and it definitely makes me think twice about flying Frontier again.

Did I want to sit next to my husband with whom I made the reservation 3 months ago - upcharge. Did we want to carry personal items - upcharge. Did we want to bring carry on luggage - upcharge. Did I need a wheelchair - DENIED. $208 ADDITIONAL CHARGES - Required just to get on the plane with standard stuff and NO consideration for ADA laws.

We had a nonstop flight from DTW to Phoenix. The pilot had to make an emergency stop in Omaha, Nebraska. They couldn't fix the plane (several mechanical problems) and stranded us there with no plan to get us to our destination. We had to buy another flight on Southwest Airlines and spent more than $700 for tickets. Frontier said they would refund my flight and did not follow through. They sent 2 vouchers for $75 in each of our names, even though I agreed to refund back to my credit card as I was the one who paid. The flight for two cost me $1300 total due to their failures. Additionally, the plane was filthy. Chewing gum was mashed all over the aisle from front to back. I will never fly with them again.

If you could give a company minus Stars Frontier would be the one to earn those. I went from 3 tickets at $575 to over $1,100. I decided we should take a checked bag. They charged me $138 round trip. The bag was 4 1/2 pounds over weight. They charged an additional $100 PER WAY. Would have cost less to check another 40 lb bag. So $338 round trip for 1 bag. We had NO issue with our carry ons for the flight out. All of a sudden on the way back home we get a snotty, rude woman that eats & breathes company policy & wants to.meaaure carry ons. A bag that was just fine 1 way now is costing my friend another $100. Need a card cuz dont take cash. So now cost me the $100 cuz friend doesn't have a card.

Every time we go on a trip from PHL airport to Disney, Frontier cancels our flight back to Philly. This time they canceled our flight on Monday, 1-26-26 at 4 pm made us pay to stay in Florida till the next available flight out on Thursday, 1-29-26. Now they have delayed our flight today another 3 hrs then another hour. If they cancel my flight again, I am really screwed.

The crews are very rude. Even you have empty overhead bins, they don’t allow you to place your personal item there. The crew rudely asked if I paid for the bag, else put it underneath the seat.

They told us our luggage was at the carousel when we had a flight right after, it wasn’t, and because of the massive detour we missed our flight, no compensation, almost 1000 dollars for 2 people to go a few hours, even though the employees themselves were nice and somewhat apologetic, it doesn’t save the fact that the company themselves were rude and unhelpful, were refusing any form of compensation for their own mistakes, and had the gall to blame us for it, never using this garbage airline ever again.

They are the only airline in LAX that has their gates in a completely separate building! It's a 35-40min bus ride away from security! They don't communicate or advertise this at all. So I went to the building they told me to go to, got through security, and spent some time at a restaurant before I realized they lied and my gate was not in the terminal. The bus service they contract with was extremely slow, and I missed the boarding by minutes. The gate agents said there was absolutely nothing they could do (which is weird), and told me to call customer service. The first person I talked to had me wait about 45 minutes before he came back with an offer to put me on a later flight... for $300! The best part is that a new ticket for that flight was $220!

From their customer support to stuff-all are useless. The actual rating for this airline is 0/10. The stuff at the airport are pretty rude and unsupportive, particularly, their employees at the Atlanta airport. If you ask them any questions, they will will show you a bored and tired face. They are never smiling.

I was sold the flight by FareTrips.com. I didn’t trust Frontier Airlines and was reluctant to try it again. I was disappointed once again. Customer service hung up on me twice and the supervisor for customer support was unhelpful.

Worst airline on the planet. Even if you pay in full the plane will leave without you. No one at the counter to help. The plane left. Customer service was weak. This company is a scam. This is a true and honest review.

On 1/10/2026- we were at the airport. We checked our luggage and checked in. We missed boarding our plane by 10 mins. The agent at the gate was BEYOND RUDE and basically laughed at us. I called customer service and a credit was supposed to be issued.

DO NOT FLY FRONTIER! Not only do they charge you for every single thing they can, have uncomfortable seats, no entertainment, and tiny sterile ugly chair trays, they are woefully behind all the time and cannot take your bags earlier than two hours. If you fly with this godforsaken company not only will you pay roughly the same as their major competitors but you will also be late and sore. You get what you pay for in the cheap seats…

Your personnel at A16 CVG are awful! They tried to charge me to gate check a bag even though my bag was fine in DEN. I explained that I'm a preferred Barclays member and I get two free checked bags. I was told, "I don't care because your bag didn't fit in the template." Frontier must train their employees to not care about their customers. Good luck replacing the ones you lose.

Honestly, don’t even waste your time. Just get a different airline. I could rant about it, but I’d rather not. I’m just trying to save your sanity. 🫡 I would give them a zero if it was an option. Everyone should bring them to claims court honestly the way they screw people.

Sunday night flight from ATL to LAS was delayed 3 hours, then we boarded. Once everyone was seated, and the door was about to close, the pilot announced that the flight was cancelled because the crew was now "timed out." Rebooked for the next day, woke up and flight was cancelled. The next week flying back from Detroit to ATL, enroute to the airport got an email/text that the flight was delayed 6 hours. from 6pm to 12am. ALL of my Frontier flights for 2026 have been delayed significantly or cancelled. They have too few crews, and operational incompetence.

We purchased the Go Wild pass expected that Frontier will honor the last mins flight to travel to other US states. I just noticed, Frontier blocked most of the date of the week, I might can get the one way ticket to go somewhere, but on the way back, they blocked most of the date even not the holidays. That is so terrible, they didn't said it on the advertise when we buy the Go Wild pass. If I know they did that, I will not buy this pass.

Terrible front desk staff... They charge me $105 dollars for small carry bag which is I already paid with my ticket but when I explain them they rudely arguing with me. I am so disappointed ☹️. I am never gonna use again.

Terrible customer service. Booked a reservation in my name by accident. They told me it was $75 just to change the name even though it had only been 30 min. since booking. Definitely will try to book elsewhere in the future. Impossible to get anyone that can communicate in English.

I am very disappointed in Frontier, I have flown many times with you guys over the years but I will never use frontier again. No real customer service in airport and have had a hard time finding a place to complain. The supervisors that were there did not off any assistance and in fact the gate super joined with the employees to laugh at those of us who were affected. After years of being a loyal customer I would rather pay more to someone else than ever give more money to your airline. I will also be recommending to all friends and family to buyer beware of frontier and not to trust the cheap price. If the employees including the supervisors had just shown a little compassion instead of distain for their customers we would not be here today and I would have just rebooked my flight.

You might think you are saving money with Frontier, but you are not! I booked a trip with them for myself and a friend. Long story short, she was unable to go because of a broken back injury, and when I tried to cancel just her ticket, they cancelled mine as well and then charged us both a cancellation fee. I spent over 2 hours via chat and then a phone call to resolve the issue, but they would not assist me.

I don’t feel bad when a business goes bankruptcy after my experience with Frontier. Customer service was the worse in person they were rude, no explanation given for cancellation and next flight was in 4 days ruin my vacation. When I asked for compensation of hotel they said no, I waited for two hours in the phone without any response, I have to buy a hotel and another flight with another airline. If you could not do a good business get out of business

They lied at the terminal just to get rid of us at baggage claim when they knew luggage wouldn't be there. Delayed 12 hours with no help or my bag.

Today 5th jan 2026 from Dallas airport. I’m on Frontier airline # 2494. I have a bag, little big than backpack. The frontier agents people not nice talking and they are tell me to pay for the bag and I don’t know how much is cost. When I’m about to take off I look at my receipt. They charge me 99.00 dollars for carry on pay at the gate. What the heck’s frontier rip off. I hope all customer or passengers double check or be careful when booking the tickets with frontier.

This has been the worst experience ever! I will never ever book a flight with Frontier Airlines again! My wife booked a flight on Frontier Airlines to fly from ATL to Orlando for our cruise. Our flight was supposed to leave ATL at 8:12, first our gate was changed twice and then the flight was delayed 3 times. Customer service at the boarding gate were not announcing delays. Anyway, long story short our vacation was ruined.. I’ll say it again I will never fly with Frontier Airlines again and if your time and money is important to you, don’t book a flight with Frontier Airlines.

I wish I could do a lower review than one star. Horrible experience across the board. They had a flight attendant show up 20 minutes late. The pilots and flight attendant had horrible communication, and tickets were overpriced.

This airline is a scam. They canceled my outgoing flight last minute and would not rebook me to a different flight unless I paid the difference. They then inflated all the prices of the outgoing flights. When I checked on google flights the prices were half what they quoted me. Then they deleted their customer service number because I wanted to file a complaint with their manager. I tried to cancel my return flight and they would not let me either. They canceled my return flight last minute as well. And they will not return the money for bags or carry ons despite the flights being canceled. It’s apparently their policy. Never flying this airline again. They deliberately cancel flights if they don’t make money, and tell me that there’s an issue with the plane or their system. It’s fraudulent.

This is the absolute worst airlines. There is always delays which causes you to miss your connecting flights. My son was traveling back to his college during his winter break. The airport is 2.5 hours away from the airport. I bought him a bus ticket and prepaid Uber fees. The plane had been delayed which caused him to miss his bus. This is so horrible and now my son will have to stay at the airport for 5 days until I get paid again.

Many of you are seeking a no frills airline, which Frontier will certainly provide. However should even the slightest thing go wrong (think delays, cancellation, lost bags) frontier will absolutely do everything in their power to not help you. The will be dismissive, unhelpful, and an absolute scam of a company. Spend the extra money to fly an airline that isn’t a money burning scam.

I booked a round-trip flight from Dallas/Fort Worth International Airport (DFW) to San Diego, California. My first leg of the journey was flawless with American Airlines, and I had no issues. However, on my second leg, I encountered Frontier Airlines. The first thing they informed me was that my date of birth was incorrect and required a change. I visited the Frontier counter, and they attempted to charge me $25 to modify my date of birth.

If I could give them a 0 for customer service I would! My son is active military and we were refused gate passes. We were also treated with disrespect as we tried to talk to their staff and were rudely interrupted. If you are in the military, DO NOT choose them! They will cut your time short with your family and then laugh as you walk away.

Prices listed do not reflect multiple additional fees tacked on for carry-ons, seats (even without priority selection) and more. Customer service lines are always super long, so also be prepared to get to the airport with hours to spare to wait in line for whatever dumpster fire they throw you in next.

I booked a last-minute flight with Frontier because my father passed away in Virginia. I live in Georgia. My original flight leaving ga was 2:47 pm on a Saturday. My flight was delayed for 5 hours, but it ended up being canceled due to mechanical issues. I couldn’t get no other flight until that Monday so I had to take a flight to Orlando, stay overnight and fly out Sunday at 1:50 pm. Frontier supposed to put me up in a hotel, that didn’t happpened. I ended up sleeping at the damn airport in Orlando.

We booked our return flight with them from Las Vegas to Orlando, with a connecting flight in Phoenix. First our boarding time got pushed back twice in Vegas. After we finally boarded we were told that they are having technical issues. We waited on the plane about 2 hours and a half to be told that we will be deplaned to board on a different plane. We left Vegas with a 5 hour delay and lost our connecting flight from Phoenix to Orlando. Our interactions with Frontier customer service in Phoenix was horrible, with them being rude and not taking any responsibility. We had to wait all night in the airport to get a flight from Phoenix to Denver, wait there another 10 hours to get on our flight to Orlando. Needless to say that this was our first and last time flying with them!

This is the worst airline. They have hidden baggage fees. For example, for a bag that is less than 62 linear inches and if it weighs more than 40 pounds, they will charge you another 75.00 a bag. I thought I was getting cheap tickets, but when I checked in two more bags, they charged me 150.00 (75.00 a bag) for my luggage being 48 pounds and 46 pounds. JUST BEWARE OF THE HIDDEN LUGGAGE COSTS. IT IS NOT WORTH IT!!!!

Our flight from Chicago was delayed getting to ATL. We have asked the counter multiple times whether we will be able to make our Frontier connecting flight to Tampa from there. They said we would be able to. We got off the flight and went to our gate and the plane for Tampa was boarded and the agent would not let us get on the plane. I do not understand why Frontier did not communicate to the other planes that this flight is coming in from Chicago will be delayed and to wait for the other passengers coming from the plane. It was not just us, there were multiple people connecting to Miami, Raleigh, Orlando that have missed their flight as well due to the poor communication that Frontier has.

We travel once a month and usually fly Frontier. We do it because it is affordable. Although we deal with constant delays and or cancellations. My one issue is with I can’t help but notice that whenever we sit close to where the flight attendants sit during the flight, they always have sole stupid things to say about how dumb and clueless passengers area. They always talk bad about the people who are actually making them have a job in the first place. Even at the gates the staff is always rude and act as if they rather be somewhere else than work. Frontier, as a business owner myself, your staff is horrible.

If your value your time, not minutes or hours but days very long EXHAUSTING days, do not ever ever ABSOLUTELY NEVER book a flight with these people. DO NOT WASTE YOUR TIME OR MONEY!!! There are no savings to be found whatsoever!!!

I went online and waited for 30 mins to cancel the flight and was disconnected. I tried again and was disconnected again. We tried to pay online and were told our payment was denied. We have plenty if money in our accounts. I have spent my entire evening trying to cancel a flight. They have a phone number to talk to the media. Yet they cannot talk to a paying customer. You stay on hold forever. I think everything about them sucks. 😡

Wish there was a zero-star option. I flew with a personal-item sized bag that I have used repeatedly with no issues. On 12/30/2025 I was flying from Las Vegas to Dallas with this bag. EVERY passenger who did not pay for a carryon bag and only had a personal item was forced to wait in a long line to put their bag into the bag checker. All the while, someone would intermittently announce that the door was going to be closed for the flight we were all boarding. Everyone was stressed; people were trying to rearrange things in their bags.

Terrible customer service. Hidden charges they don’t tell you anything about. The kiosks were not working.. and they had the nerve to charge after getting help!!! The charge for a pet is ridiculous!! They were not clear on the price each way.. so confusing. They quoted one thing but charged another amount!!

1 because 0 is not an Option. Worst customer I’ve ever dealt with, terrible, uncomfortable, tight seats and just delay after delay and after the delay we sat in the runway to taxi for over an hour for a gate to open up.

The most obtuse and incompetent people I've ever dealt with, they are also scammers. Intentionally make sure their app doesn't work so they can charge you an agency fee. They don't really care. They are late, filthy seats, and the plane smells really bad. It's like you are traveling on a Central American Bus. Pay extra and save yourselves a major headache. Low fares doesn't have to translate to incompetent people.