Frontier Airlines

I booked a ticket 8 months ago. I am traveling with a small child. Our flight was leaving at 9:30 am. I received a text message at 7:00 am saying the flight was cancelled. That they would give me $400 per ticket to rebook on a different airline. Well the only flight that was available to get me in at a decent hour was $1,200 and I had to fly into a different airport. I debated on flying the next day but I had bought hotel and park tickets and would have wasted it. So I paid it. THEN I try to log in and check in for the return flight to find out that there isn't one. I called and couldn't get a live person but the automated system said there was no flight. So I had to book another ticket at $1,000 for the trip home. The drivers told me they are constantly canceling the flights. If you have something important do not fly with them. HORRIBLE!

Yet another customer whose flight was cancelled last minute with no apology or assistance to make it right. Customer service is pathetic and I have no idea how this airline is still in business. Run away fast!

Same story you see on here over and over. Was flying to Omaha to catch the end of a family reunion over the weekend. They cancelled our flight citing "weather" (despite no other flights being cancelled) and offered to fly us out on flight 5 days later (after our return flight) or take a refund. Long story short, we ended up stranded and missed the reunion.

Let me preface this review by saying I am a pragmatist with high hopes and minimal expectations. I don’t like to complain and try to be as understanding and compliant as possible under most circumstances as my career has been in the hospitality industry so I get it. Having said that… On a return flight from Seattle to Atlanta, while attempting, and failing, to check in to our flight, we were forced to approach the ever-dreaded and $10 extra understaffed-overworked-irritated check-in counter. Without prior notice we were informed that our flight was cancelled and it would be 4 DAYS before we could book another flight back home. Of course I came back at them (politely and respectfully) with the old “Are you serious?? We have jobs and responsibilities, there has to be a better option?!”, but my plea was cut short by a defeated “There is nothing we can do for you, I can give you a refund.” And that was the sum of our entire conversation.

I ended up missing my flight because they wouldn't print my boarding pass. After paying for a last minute flight on another airlines to get home I reached out to Frontier to at least refund my baggage costs. They refused to help in anyway. I ended up out my original flight costs, baggage on that flight and the expensive cost of a last minute flight home. I would not ever use the app for your tickets. We were travelling and not near a printer. This was the first time I tried to use the e-ticket on my phone and then the website glitched and my boarding pass was lost.

Absolutely low budget with so few gates available that you sit on runway waiting to unload for long periods of time. They have wasted my time, money and caused more stress than the few dollars saved flying with was worth. Frontier has infrequently been on time and doesn't update passengers on when they're delayed. If you're not in any particular hurry and don't mind landing or departing at any time, I highly recommend flying Frontier. They should spend more money on timely flights, better customer service and less on expansion and painting their overrated planes. Anyone who flies them does so strictly for budget experience. Shape up or get out of the way for better-managed airlines.

My little sister's flight from Nashville to Denver was cancelled today 6/18/19 due to rain (everyone else was still flying). Frontier basically said they would refund the flight in 5 to 7 business days and **. No help with a new flight, nothing. We've been planning this family reunion in Denver for months. A ticket the same day was now $600. Frontier is the generic, get what you pay for airline. No wonder they have to sell seats so cheap, they are cheap. And they will leave you stranded, smile and give you the middle finger.

This company was the worst experience I've ever had in my life. Customer service of them is horrible, the planes are a **. And another thing, they do not even have respect for the passengers. My aunt is now with my two children, a 5-year-old girl and a 3-year-old girl abandoned in Denver, who was scheduled to leave Florida for Reno, Nevada. I had to spend $1200 now to buy new tickets from Denver to Reno. This is disrespectful. A board for anyone who will read this review, never use this ** of FRONTIER AIRLINES.

FRONTIER AIRLINES WAS A JOKE!! I finally made it to Vegas flying for my first time with Frontier Airlines.. PISSED OFF! The flight from Wichita to Denver was delayed an hour and a half due to weather. (Understandable). When we landed in Denver, someone took our parking spot so we waited another 45 minutes to get a parking spot. My layover was short so I ran to the front desk of frontier in the terminal and the girl said the plane left and shrugged me off.. literally.. and started talking to another person I thought was a customer but in reality, it was her friend.

Earlier this month I did a balance transfer online to take advantage of zero percent interest. This transfer was to go to my Comenity Capital Bank (ULTA) card. When I finalized the transfer it was showing Saks 5th Avenue. I triple checked the number and had to assume they were an affiliate. When I called a few days ago I was told to check with Saks since they could not do anything for me. I don't even have an account with Saks, so there was nothing they could do. I called back and then was told I could file a dispute, which I did.