Frontier Airlines Reviews

When we opened our second bag to search for our missing items we found a used condom in the bottom of our luggage. This condom was certainly not ours. I have contacted the airlines who claim no responsibility for the missing items and are unwilling to address the issue of the used condom. I have gotten the run around from everyone with Frontier. They continually pass me on to other people when I call. They have offered a $50 voucher to fly with them again, but I believe this to be a serious situation that needs to be dealt with properly. We feel extremely violated by this.

Loss of GPS: $200 Loss of Camera: $100 Loss of cigar: insignificant Feeling of Violation: indescribable

Upon printing out the reservations on line I discovered a problem with one of our party who wasn't booked on our flight from Phila to Denver. I called and was told they could not have her on the same flight as there were no more free ticket seats available. I questioned them about why they changed us in the first place and was told it was in the best interest of the airline. They refused to accomodate us due to policies regarding free tickets. We did not request the change and have to re-arrange our lives to suit the airline! They eventually changed Donna's husband to the United flight which she was bumped to, but we are still unhappy to say the least!

The complicating factor here is that three or four people handle the gates, ticketing and baggage claim in Salt Lake City, so this 2 minute process took hours. I've been waiting for my $10 in expenses for months now. I have called Frontier Airlines, left messages on their phone, and sent emails on their web site. My next step seems to be to file a complaint with the US Dept of Transportation or to spend $100 to file a suit in small claims court for my $10. Having spent about 10 hours on this matter, the amount I would be asking for in the suit would be substantial. I want my $10 back - and a hand-signed apology from an executive at Frontier Airlines. I hope you can both help me avoid a costly suit for the airlines and print this in your advice column to help other travelers. Thank you very much,

10-20 hours of lost time. I charge $125 - $175/hour for my time to clients, which can of course be substantiated.

After checked-in at the airport and paid $100.00 dollards for two(2)over weight baggages I haed to the gate waiting to aboard as usual but then the airline calling my name and asked me go back to the counter where they told me that lighters are not allowed to be transported by air. I explained to them that my lighters are collect items and they contained no fuel or flints which can not causing fires, I also explained to them that the TSA has been lifted the banned of non-torch lighter (with no fueled in it) since August 4th,2007 but Frontier's employee still refused to let me boarding citing that they didn't heard of the new rules which lifted the banned of non-torch lighter both in carry-on and checked-in baggages. They TOLD me that I eighter leaves my collection behind or delaying my flight to take-care of my lighters. Their solution is re-scheduling my flight for the next day (Nov.30th).

Figured out that I can't debated with them at the airport I then agreed to take the next day flight but when I asked them to return my over-weight charged of $100.00 which paid by cash, Frontier's employee REFUSED to give it back to me for no reason. All they said is that they can not and then after I told them that I didn't actually took the flight and my baggages will not be over-weight the next day after I take out my lighters (and sent it by mail), they said that they still cann't give me my money back. All they said is the problem will be solved the next day after I checked-in.

I then have to take a cab to postal office to sent it by mail - not to mention that I have to spent one night on the street because I'm moving out of state and I have no place to stay, this causing me extra times and money to solved the problem which shouldn't be existed if Frontier's employee spent more times to trainned their employee of up-to-date rules and laws as well as customers' rights

The next day I came back and checked-in with only one over-weight baggage which should be charging $50.00 as per Frontier's policy. Their employee TOLD me that they still can't give me back my $50.00 they owned me and TOLD me to call their customer relation in Colorado.

I called them after arrived and been TOLD that the refund will be sent to me within 7 to 14 days. After 14 days I still haven't received my refund so I call them back and they TOLD me (again) that the check was actually sent out a few days ago and I should wait for another 7 days. After another 7 days, I called them back and been TOLD (3rd or 4th times ???) that the refund check has ACTUALLY been cut a few days ago (???) and will be arrive bla bla bla bla ...

Today I still haven't received my refund money after 1 month of waiting and Im sick and tired of listening to their explanation which never matching what they have been said before, they always have a differrent reasons to going-around without giving me back my money .

According to Frontier's policies each passenger can check 2 bags. A full load would result in 264 bags maximum. Our flight had the potential of 86 total checked bags but Frontier still failed. Also, according to Frontier's policies passengers need to arrive at leats 2 hours prior to departure and check bags 45 minutes prior to departure. We had acomplished this almost 3 hours prior to departure but Frontier still failed.

I would expect an airline operating in their home office airport to have excellent service, not the case with Frontier. They performed miserably in their own back yard.