Frontier Airlines Reviews

I would absolutely recommend this airline. It is definitely the more cost effective. I flew with my husband and two kids (4yr and 14 mo). We drove (3hrs) from Buffalo Area to Cleveland and it saved us $1000 even with gas and parking for a week. We spent $850 for three seats and that included seat assignments, 2 checked bags. We were able to bring two diaper bags for free. Two strollers checked at the gate for free. Two car seats for free. Plus they did not make us board first. I was the parent who wanted to get on last as we already had our seats. I wanted the kids to have freedom until most of the passengers were on.

This is a no frills, charge you for everything kind of airline. You get what you pay for. I can live with that. Worse... When leaving Orlando on the 21st we had a maintenance issue and ended up waiting for over 4 hours before we got another airplane. NOW... We are sitting on the tarmac at LAS with another maintenance issue. UGH!!!

I used to fly Frontier a lot. Between myself and my family, we have easily spent 20k dollars the past year or so. My wife and we're traveling with a baby that isn't quite 2 yet. I've flown with them with just small issues. The nickel and diming is the worst though. We got to the desk and checked our luggage. The male clerk went over the itinerary and looked at Preston, the baby, and even stated he's obviously under 2. We then spent the next 2 hours waiting to board. When I got up there the check in, the lady at the gate, whom I've seen many times before and never smiles or says thank you. She looks like a miserable person.

I booked a round trip flight from Minneapolis to Cancun. It was advertised as "one stop" in Denver on the way there and way back. What it really meant was that I actually have 4 different flights in the trip. Minneapolis to Denver, Denver to Cancun, then from Cancun to Denver and Denver to Minneapolis. That means I have to pay 4 bag fees for one bag! I am checking one bag and the total will be $120 for the trip simply because they split the trip into 4 separate flights. This is so deceitful. They shouldn't advertise a flight from Minneapolis to Cancun but then actually make you pay for one flight to Denver and another to Cancun and so on. Beware; unless you have a direct flight, you will be paying extra fees for bags on top of the norm. Never again will I use this airline.

Hello, this will be the last time I fly Frontier Airline. I departed 11/17 from Orlando, FL International Airport at 10:45 am. The clerk at the check-in counter was completely horrible. I asked for her full name, she just gave me her first name, Maria (she's Hispanic). She wasn't welcoming at all. When I said good-morning she didn't respond. She was unfriendly and unkind. We were charged $90.00 for 2 take-on luggage which we weren't aware of. All she said is we should have checked the website. We have a 4 yr old child and brought a car-seat with us on our trip. When we asked for plastic wrapping to wrap it, she told us she didn't have any and left it at that. She made no attempt to rectify the issue at hand. She was completely unhelpful to us. Neither me nor my wife will fly Frontier ever again.

I fly to Florida at least twice a year. And have been doing so for the last ten years. I usually fly Delta and have never had a problem. Flew down this time on AA and had no issues. Coming back on Frontier I didn't even get on the plane. I haven't paid for a checked bag in years, and I know the usual fee is $25 dollars for your first bag. However I was shocked I was being charged $40 per bag. Then the individual in front of me tells me we are going to hate the seats. Great. A plane flight that is going to take almost 5 hours and should take no more than 3-4. More on that in a minute.

Frontier Airlines says their flights are kept low by not offering amenities. But really why not raise the flight $5 and give everyone a pop and a cookie. The seats don't recline, no room in overhead compartments, you can't cross your legs and was like a row of old lawn furniture. Their fold down tray won't even hold a book. In fact most napkins are bigger. The staff was polite but the flight seems like something from the 1930s.

The customer service with this airline is dismal. Once they have your money they do not care about you whatsoever and its almost impossible to get any of your money back. They will nickel and dime to death. They charge "fees" for literally everything. Will never use this airline again.

I recently booked a round trip flight from NY to ATL. On the return trip, I got to the airport an hour before departure, which I think was reasonable. I was told by the booking agent that I need to pay $40 for the carry-on luggage I had. Which I didn't mind, I gave her a $100 dollar bill and she refused to take the money, saying she does not have change for a $100 bill. And she wasn't going to book me for the flight until I pay for the luggage. By the time I came back from looking for change for a $100 bill, she said the counter was closed and I cannot board the flight.

Bought tickets to go to Punta Cana 2 months ago and found out I'm pregnant a week ago. Reached out to Frontier to cancel my trip due to my doctor's recommendation not to go because of the Zika Virus. Frontier didn't refund even though my trip is not for another 2 weeks. They can very well sell those tickets. Instead they gave me a credit and it's not even for the full price I paid. Additionally, the credit they gave me needs to used within 90 days. I only have 90 days to fly somewhere. Never using this airline again.

This is seriously a great airline. Newer planes and unbeatable low fares. I've flown Frontier several times from Orlando to St. Louis and have only had great experiences. Yes, you have to pay for checked bags or carry-ons, but still far cheaper than the competition. If you want to pay 4x the airfare for a free cup of soda and 11 degrees of seat recline, then be my guest. Someone's gotta dump money into the other airlines and keep them in business. I will continue flying Frontier and enjoy the savings.

Tried to make changes to a flight and they wanted to charge me more than the flight is even worth. Customer service was horrible, even the manager. They do not care even 1% about their customers. I would rather pay 3x the amount of money to avoid dealing with these people. I learned my lesson the hard way. Don't make the same mistake I did.

First time flying on Frontier, although I've read and heard bad reviews. The ticket rate was great, was not too excited about the luggage and snack fees, since I'm use to Flying Southwest Airlines. I will travel on Frontier again, but probably for flights two hours or less. I got what I paid for but most importantly I arrived safely and on time!

On flight 402, 9:30 a.m. from L.A. to DEN, (first time in Frontier), the clerk charged me $40.00. He says because the wheels of my carry on exceeded from that measure of yours, for me that was outrageous. When we come back flying Delta they don't even say a word. I won't flight Frontier again. That's for sure.

Recently my husband and I were looking for a reasonable price for a flight to Denver Co. The prices with Frontier were much more reasonable than other airlines but the reviews were very disturbing. We made the decision to go with Frontier and give it a try. This was a very wise decision. What people are complaining about I have no idea! The crew could not have been any nicer. The comfort of the plane was equal to any other airline we have ever used. The flight could not have been any better. The only problem we did encounter was on our return trip our luggage did not arrive with us. This happens on any airline. We did the necessary paperwork and within two hours we received a call telling us that our luggage would be delivered to us that same day. We live a round trip of four hours from the airport but as promised our luggage was delivered to our front door! So thank you Frontier for everything!

Frontier Airlines has very deceitful advertising. I booked a flight from Phoenix to Omaha via Denver and after I paid I noticed there was a 13 hour layover in Denver. There was no indication that there was such a long layover, yes it's my fault for not looking at the flight times with a microscope but that flight should not have been presented in the first place. The timing made it look like there as only a 2 hour layover. I called to see if I could get the flight canceled and refunded. Of course no flexibility whatsoever. The foreign call center also has a language barrier. We will NEVER use Frontier again and I recommend everyone to not use them.

Have flown Frontier many times in the past and I know it's a, "you get what you pay for deal". With their nickel and dime you to death, after an initial low ticket fare strategy. But they have changed their seating in some of, or all their planes (air bus to Vegas recently) and it was like sitting in a wooden chair for 4 hours. Absolutely the worst/most uncomfortable flights ever. My advise spend more money with another airline with decent padded seats.

They are a total bait and switch airline. They offer decent fares and hide the fact that they charge for everything! You want a carry-on, $30 each way. You want to sit with your spouse, $18 each way. THEY change your flight? $99 to cancel.

I have flown Frontier Airlines probably 8 times in the last year. Besides being at the most horrible and the farthest terminal at Atlanta airport, I love the online deals they offer and I have always had a great flight with them. I have actually flown with the same stewardesses on 2 different flights and they are amazing. Recently, I flew to L.A. from Atlanta and a passenger had a medical emergency. We DID end up having to stop in Phoenix due to this but the crew and the pilots responded wonderful; I was impressed. I will certainly continue to fly with them. For those who are complaining about bag costs, etc, etc...get over it! You are not paying 4 times amount on Delta and just sign up for Discount Den or the works. They cover everything and give you the value price you're looking for to fly.

When I approached the desk, Scott **, one of the supposedly managers at Frontier Airlines, checked us in. He ran my card three times for two bags and I asked for a refund and he said he couldn't refund me, and was very rude about it as well. He was so rude and I asked to speak with a manager and he wouldn't let me, he kept saying he was the manager. I also asked for his full name and he was unwilling to give me any information. The full name is already on his badge, so there was no reason for him to covered up his ID and hide it from us, while at the same time, he's also making rude comments to me and my boyfriend.

Well let's start with timing the airline was on time. We departed flight was smooth arrived 30 minutes earlier. Don't know why everyone is so negative about this airline I had no problem going and coming back. The cabin stewards were very polite. People complain about everything I read about the luggage sizes and prices was aware of their policies. The seats were not bad/I bought my snacks from home so I did not have to buy on the plane. I will fly frontier again. The price was good and also direct with gaining half hour both times.

Flight from Orlando to Pit Oct. 22, 2016 - Said we were late for our flight and denied us to board. Though I told them we were in line waiting and my 84 year old needed to get home because she was out of meds. Told that is my problem. Completely rude and uncaring. Cost 380 dollars to get home. Will not return my money paid for their tickets because I did not cancel?? Why would I cancel a flight I could not get on?? Told it was 43 minutes when I got to check-in. Stood in line for 20 min. Please if anyone would like to do a class action suit contact me. Thanks.

Flight attendant charged me a additional $50 fee to relocate seats and didn't charge other passengers that relocated. Flight attendant could not provide me with a receipt after I paid the additional charge.

Our flight from Orlando after Disney World via Frontier Airlines was horrible. The flight attendants had poor communication and was just plain rude to my family. My two children got balloons at Disney World today and I've never seen anything that says no balloons on planes. Not one word was said to use at check in, security, or even during boarding about having to deflate the balloons. Then after sitting down for a while the flight attendant told us we needed to deflate the balloons. For a child with mild Autism this was not a pleasant surprise and even if he didn't have Autism why didn't anyone tell us before that moment. We will never fly Frontier again. I could not get the balloons deflated because they were tied so tight so I asked the flight attendant to help. He went to find some scissors.

I booked a flight for my 6 year old daughter and I on Friday 10/21 to surprise my family on Thanksgiving in Florida. Today, 10/28, I was asked by my daughter's grandma if she would mind if I cancelled her flight and let her take her down sooner. I told her I would look into the refund/cancellation information. I called right away and spoke with someone who specifically told me all but the $99 cancellation fee would be REFUNDED, not credited. REFUNDED! I told her thank you and ended the conversation as I had to figure things out with travel arrangements still. After speaking with my daughter's grandmother, I called back to cancel just my daughter's flight, I didn't ask any questions as I had spoke to someone about the ins and outs earlier, after the male processed my request he advised me I will be CREDITED to the airline and that the only person who could use the credit was my 6 year old daughter and the trip would have to be booked within 90 days!!!

So, I flew Frontier from Atlanta to Las Vegas. It was last minute and the cheapest one I could find. I flew out Saturday and back Monday. I ended up getting extremely sick on Monday and was unable to get on my flight. I spoke to the guy that works at the Frontier desk, let him know that I needed to change my flight, he was very rude. I was vomiting all over the place and could barely keep my head up. I didn't understand what he was saying because I was vomiting and couldn't hear him. He started yelling at me, got extremely mad at me for vomiting in the floor (which was very embarrassing). He then asked me if I was "slow". I am always a super nice person but this sent me over the edge. I wasn't so nice to him.

On Oct.4, 2016, I was scheduled to depart from (CVG) airport and arrive at (RSW) airport. My grandmother was terminally ill and was put in a hospice house. When I got to the terminal the lady said that I could not board the plane. Apparently, I was 3 minutes late, but I could still see the plane outside the window with the ramp still attached. I told the lady that it was an emergency. My grandmother was sick, but she would not let me board. I just started crying. I filed a complaint to get my money back, but no one cares. I received an email about airline policy instead.

One month ago I flew Frontier. Not only was I stranded overnight in Denver flying to/from DC, but Frontier refused to refund the costs incurred for a 16 hour, overnight layover. We arrived at our destination 20 hours after we were scheduled. Frontier illegally failed to issue us vouchers for breakfast or lunch. And when we requested our bag, which included formula and diapers for our 8-month old, Frontier staff refused to get it even though our layover was 16 hours and overnight. The cause of the delay was mechanical, not weather. We were promised by multiple Frontier Airline personnel to save receipts and submit them online to get a refund. 3 weeks after doing so I received a response that Frontier would not cover the costs of meals, formula, or diapers for the 16 hours we were stranded overnight in Denver. The customer service rep did not even try to make it better. Just empty words. One of the worst customer service experiences of my life.

I arrived at BNA with my 14 year old daughter. I told them that she had to be escorted and past 100 dollars each way to and from Denver. I was forced to fill out paperwork with information on exactly who would be picking her up at Denver including full name, nickname, phone number. This was my 25 year old son. He arrived and was told there is no such paperwork! My 14 year old daughter had to be held at the gate alone. Flight crew left. Gate agent was there. My son was not permitted to pick her up.

I have difficulties navigating the website. It sneaks charges that if you are not aware, will cost you $$. I app to request a Spanish operator, after I waited almost two hours for an agent to answer and a few disconnections. The agent name Mabel was professional and helpful. Thank you so much for your help. I think that in order to process all booking, more bilinguals agents are a necessity. I understand that in order to keep cost at minimum, the website is available. However, it's difficult if you are traveling and don't have a computer. I almost switch to another airline with humans helpers and better timely basis.

Frontier Airlines Flight 1252 Delayed 4 hours yesterday afternoon, 10/19/16, originally 4:35 pm flight. Technical fault, agents assured everyone. We were given vouchers for meals, and their very generous travel voucher for $100 off a future flight. They know what they can do with that! Great Service.

I purchased my tickets back in July for a flight in October. The day comes and the weather report fails to work in my favor. What was supposed to be an hour and a half ride took well over three hours due to rain and traffic issues. Once I arrive (we had about 40 minutes before our plane was supposed to take off and we were running like crazy) and the lady at the gate said the plane left early! She said we should have been there 45 minutes before the gate (never mind it was mere minutes over at that point) and the plane was 'headed down the runway'! I've never heard of a plane leaving EARLIER than scheduled, especially in inclement weather! I was offered a flight exchange on Monday but the event was going to be missed (was Saturday to Monday) and even though they caused us to miss our flight I would have to cancel both my return flight and outgoing as well.

Recently I had a round trip flight from San Francisco to Orlando. The ONLY thing good about Frontier was the price. Although charging for carry on bags is stupid and greedy. They should have included that in the base price, instead of charging extra. The seats were immobile, and of hard plastic. I have traveled a lot, and never have seen chairs that don't recline. My back was killing me after the experience. There were delays, in fact we Sat on the tarmac for one and 1/2 hours before we could deplane. So, at 2 something in the morning, it sucks to just sit there and wait forever. Definitively NOT worth the bargain price. It comes only second to Aeroflot, a Russian airline that also really sucked...

So I booked my photographers tickets 3 months before my wedding. Day before my wedding and the day my photographers came to the airport - Only to find out the flight was cancelled. There was no one at the gate, and people kept showing up to their gate and had no answers. I panicked and Called frontier, the Customer service rep didn't even know what he was talking about, and told me the flight left at 6 this morning, and I said "No, they rescheduled the flight for tomorrow at 6 am, and that was not going to work for me! I had to take photos at 8 AM! And they were only scheduled to leave at 6 am from PDX."

NEVER EVER EVER AGAIN!!! Frontier Airlines is the worse airline service ever! I just now went to review it to see its highest rating is 2.4 stars (no surprise). First I drop my wallet before take off, it was 3 ft from me. The flight attendant didn't even ask if someone lost it. He just picked it up and took it OFF THE PLANE! So I went without a wallet, no ID, did not get to see my sister's navel graduation which was the whole point of me traveling! Then trying to solve this whole issue 90% of the people I talked to were NOT helpful and were VERY rude!!

I arrived at the AUS airport after checking in from home 40 mins. before flight departure. The online system gave me a check in confirmation. But did not send me a boarding pass. I went to the airline counter with hopes of getting a boarding pass printed. There were three passengers waiting but the counter was unattended. I looked for a kiosk around to print my boarding pass. They did not have one. I went through their mobile app to pull the boarding pass up but it's not there. I went to the security gate hoping he will let me through the gate with the ticket confirmation email.

On September 18, 2016 I took a girls trip (5 of us) to Dallas/Ft. Worth. We left Milwaukee, WI and all checked in at the same time. Everyone received their luggage but me. The baggage claim told me to call their office and all I got was a number ** that no one would answer. I called that number every day while I was in Dallas and got a hold of nobody. On my return to Wisconsin on September 25, 2016 I started sending e-mails to Frontier Airlines and calling other numbers that the internet gave out 303-390-9067, 303-542-1490 still no response. All I want is my stuff back. I feel violated! I know it is sitting in the Denver Airport somewhere. No one will help me. Please let others know about this Airline. They are not helpful at all.

My wife booked a flight from Salt Lake City to Minneapolis on Frontier in August. There was one stop in Denver. When she arrived in Denver, she found they had cancelled the Denver to Minneapolis flight. They offered no help in getting her to Minneapolis that evening. She had to book a flight on Southwest at a major premium. Frontier offered us a voucher for compensation but we have no need to fly anywhere Frontier is going in the near future. First they won't reimburse us for the extra fees we paid for a better seat and for baggage because it's their policy. Second they promised to reimburse for that portion of the flight in 10 days and it's been well over a month and we have not seen a penny. Since you can't call them and talk to a human being, we are going to take them to small claims court and will be asking for the full amount of the Southwest Flight.

I have flown with Frontier twice. The first time I flew from Colorado-San Diego. I took a 930 pm flight. Because of the fog my flight had to fly into LA. Which is about a 4 hour drive to where I had to go. After waiting 2+ hours they finally let us know the flight will not be leaving again that night and the next flight is 12 pm the following day. We were not able to get our bags any earlier than this announcement so now it is 3 am and I am stuck in the airport. I had no choice but to get a hotel room that night in LA. The airline did not offer to help with any alternative accommodations and we were basically to figure it out ourselves. Mind you it was Valentine's Day weekend.

I ordered a cup of tea and it was so hot it spilled in my lap and now got first and deep second degree burns. Fun fun. The attendant offered me ICE wow ICE. Anyone that passed 6 grade and made it into 7th grade knows Ice is the worst thing for any burn. I called Frontier customer service and gave the info. They say someone will contact me in 24 hours. Um... It's now 3 days - yep 2nd degree burns from a cup of tea ouch. I can't walk. I can forget driving. Thank God the guy in front of had to lean back so hard it fell in my lap. So no sex for me and my poor boyfriend is very depressed.

If you want to know what became of Greyhound, it sprouted wings, became an airline and calls itself Frontier. I have never in my entire life Sat on a plane so deliberately designed with disregard for passenger comfort as on the Airbus 321 flown from Denver to Raleigh. The arrogance of airline executives to field a plane on which the seats are hard plastic, do not recline at all and have no headrests is beyond belief. The tray tables are small 4 x 8 slabs of aluminum. And this was a NEW aircraft; built that way on purpose. Never ever again will I fly this airline. Absolutely never.

Dear Alexa (from Frontier Customer service) and anyone else that cares at Frontier; I am not the type of person to complain about services or products. I don’t even send food back if it wrong, but this is out of control. I received this email about 24 hours ago and I sat on it so to make sure I don’t email back as a reaction to my frustrations with this airline.

On October 2nd I accidently left my cell phone on a chair in front of Denver gate A31 around 3:30 PM. When I returned to San Diego I discovered my phone was lost and immediately filed a report with Denver Airport. The next day I began calling my cell phone and eventually a Frontier employee named Denae answered. She said she was a gate supervisor and someone had given her my phone the day before. She was currently at the Staybridge Hotel but she said she would turn it into Frontier Lost & Found within one hour. In the mean time I attempted to contact Frontier Lost and Found and the phone is never answered. The only way to talk to Frontier Lost and Found (Theresa) is to call the Frontier Corporate operator. She will then connect me with Theresa in Lost & Found. I had to do this at least 5 times.

For flight from San Francisco to Houston they switched the destinations! By discover that my departure now is from Houston instead of San Francisco, I contacted the company and got a reply that if I want to change my reservation in correct(!) way, I have to pay additional $350. Any attempt to convince them that it's their mistake, not mine - didn't help. I had to cancel my flight and lost my money. Isn't it robbery??!!

I booked a ticket for my parents to washington dc and I did not know they charged for everything. Charged for checked in bags, carry on bags, seat charges, snacks. My parents and I did not know this before and they did not tell us clearly in the shopping cart about this charges before we put in the credit card. WATCH OUT FOR ALL OF THESE CHARGES, NOT worth to book the tickets. Their customer and customer relation are terrible, not offering the helps but always having words, NON REFUNDABLE to customers. They don't have a courtesy help for us. We have to pay $100 for bag check and carry on bags.

So I had to cancel due to a medical emergency. The pre-bought baggage fees ($50) were not refundable. Why on earth would they not be refundable?! Frontier did not touch a bag. No agent was involved. I am essentially paying for the "privilege" to interact with FA web page. It like stealing. Their email in response to my complaint was it was too bad that I did not take the time to read their perverted one-way baggage rules. Actually I did. Too bad I couldn't see into the future that there was going to be 2 trips to the ER. Their cancellation fees are also punitive $100. SouthWest is so much better to deal with. I will never use FA again and I'm cancelling their credit card, too. Worst service, ever! I wish I could rate them zero stars. Plus, the agents are barely understandable. Their English is so poor and accent so heavy.

As the other reviews indicate this "airline" is trying to bring back stagecoach travel. At first the fares seem reasonable but by the time you have spent money on carry on bag, checked bag, seat upgrade so your legs will function after the flight, a bag of nuts and a pop, you will easily be at other, proper airlines rates. The extra stress from delays and changes are a cost as well. After using Frontier for 6 flights over the last month 2 have been on time. One was a day late after sitting at airport for 6 hours. Smallest delay was 45 minutes. The flight crews are mostly nice. That's the one star.

My family and I flew from MKE to PHL on Frontier today. Given all the extremely negative reviews I felt the need to share my experience. 1. Frontier is a discount airline. There are no "hidden fees". They beat you over the head with all of their fees. "Book your bags now for $25. If you book at airport it will be $50!!!" How people are surprised by this I do not know. You can easily log into their website. Calc seat fees. Luggage Fees etc and then compare to other airlines. 2. The plane was nice! I was shocked. American Airlines planes are outdated in comparison. Flight attendants were friendly. 3. Plane took off on time and landed early. Yay! So based on this one flight I would give them a 10/10. I would use them again if I ever needed to travel for cheap and wasn't on a strict timeline.

READ THE REVIEWS, DO NOT FLY WITH FRONTIER AIRLINES. Suitcases all packed and ready to go. A medical emergency caused us to have to change our flight by 5 days. With note from doctor not to fly for 5 days. Called the airline to change our departing date and was told it would be $99 each plus another almost $500 to make the change because there are no other options for less! As far as the airline was concerned, it was an opportunity to take advantage of two seniors on fixed income taking a trip to visit family in Phoenix.

Hidden baggage fees. I recently attempted to take advantage of the lower fees advertised by Frontier Airlines. Unfortunately, I was charged $150 for "taxes and carrier imposed fees" IN ADDITION to the price of each airline ticket. This $150 does not even include a checked bag fee. Had I known about this fee, I would never have booked the reservations. This is highway robbery. I am SO disappointed.

New Orleans to Philadelphia. The additional carry on charge means that the price I would have paid with a different airline would have been less costly. I just wish I had seen these reviews before I booked. From what these reviews of the experience of other say, the Frontier name might indicate that they are trying to replicate stage coach travel with wings and an inhospitable business environment. Fool me once.

If I could give this airline 0 stars I would. Let's start with flight from Denver to St. Louis delayed several times and then boarded to then deplane telling us the plane had been loaded with the wrong luggage. Gate sign then changed multiple times - we finally boarded and arrived in St. Louis at 1AM - 5 hours after the scheduled arrival time - without any reason why and no explanation. Return flight from St. Louis to Denver got delayed several times and then was diverted waaay North supposedly for weather issues.

Frontier charges less than other airlines for the same trip. However the hidden prices you don't see right away include fees for luggage, fees for overhead luggage, fees for sodas, and other drinks, and even fees to switch one coach seat for another coach seat. This is a no frills airline that doesn't even have a magazine to read. Worst part of the flights were the delays. Even though they show on-time at the terminal, my flight and connecting flights were all delayed. All four flights were delayed and the weather was great each time. We usually just sat on the plane waiting for luggage to be loaded or for paperwork to be sorted. They are not even TSA pre-check approved. This airline doesn't deserve one star, but I don't have the option to rate it at zero stars. I will never take another Frontier flight again.

I usually refrain from criticism but, this was the worst experience ever. First I checked in online printed my boarding pass. They tried to say my bag was overweight. I weighed and measured everything before I left. There was no air on the flight and they charge for everything. At baggage claim my luggage came down so hard it flipped off the belt and wheel came off. Once I reached my destination I realized my bags were checked and items were missing. No assistance or remorse from anyone. If I can help it I will never fly again and they can keep them points.

Delayed 2 hours this morning, 9/26/16, originally 6:00am flight. No reason, no one to speak with. Finally, agents arrived and assured everyone their connections in Denver will be held for them. Upon arrival in Denver, discovered we were all blatantly lied to. 75 customers converge on customer service, but only 2 agents on duty. Many customers, myself included, called the complaint department to alert them of the mess in Denver. Nothing is done.

Your website stinks! You try to book a flight online. When you get to the page that says, "Do you want insurance? Opt in or opt out," it won't let you opt out! And it won't let you continue. So it forces you to call & book your flight which is an extra 10 dollars. They say booking online is cheaper but it won't let you opt out! They used to give you peanuts and a non-alcoholic drink for free! Now no nuts, and a soft drink is 1.99. It's bad enough you can't book online, but 1.99 for a soft drink... Come on!

When traveling for leisure on Frontier Airlines from CVG to IAH fl #1150 9/21/16 and returning 9/29/16 fl #1154. Both flights had multiple delays and questionable rationale. The 9/21 flight had a 2 1/2 hour delay but did include notification through email. The skies were blue and clear, the plane didn't show up and no rational explanation provided. The gate agent said "Thanks for all the love and understanding..." Once landed at IAH we had additional 40 minutes wait because an empty aircraft had been parked at the assigned gate. On the return 9/26 flight our party arrived 2 hours prior to the terminal as recommended. After completing all patron responsibilities, 10 minutes prior to our listed (on time) boarding an overhead announcement from the gate representative alerted us to a delay of 2 hours and 30 minutes do to a Crew illness. No other data was given.

Cheap flights great! Baggage fees, seat fees, and anything besides water fees what a huge rip off! To start off our fun vacation with friends Frontier emailed me several hours beforehand stating that our flight was going to be delayed 2 hours. Then 1 hour before our original take off time, I received an email that the flight was going to be on time. Talk about a home alone moment, rushing to the airport and running as fast as possible! When I tried calling Frontier on the way to the airport they told me to never use the app or email, it's unreliable. How the hell are we supposed to know that your system and organization are unreliable??? So I'm supposed to show up and wait several hours extra at the airport No thank you!

4 hours of delays today. No wifi. No charging stations. No screens. No complimentary drinks or snacks. $40 per CARRY ON bag and $30 per check bag. ZERO communication from them. Never flying with them again.

I recently traveled on Aug 31 Sept 7 from Orlando to Pittsburgh. My flight was scheduled for departure at 1:45. I received an email on Aug 30 asking if I was willing to change my flight. I called and asked what happened and was told that because the plane was changed to a smaller plane, Frontier was looking for people to change their flight. I told the representative that I was unable to change and just wanted to make sure I would have a seat the next day. She told me that I would have a seat.

Just booked a flight on the Frontier website. Must have been confused, because as soon as I paid for the booking and got my itinerary, it was wrong. Immediately called customer service. You have to run around in their automated system for 5 minutes until you can convince the voice prompt to actually connect you to a live person. My first call gets the itinerary corrected for times, but the wrong day. Second call to customer service (30-45 mins per call) they tell me that the same times are not available on the day earlier. So I ask whether I can leave in the morning instead of the night of the day I'm booked. Their representative tells me that I can leave at 6:00 am with a 12 hr layover in Denver, which would get me home at the same time as the corrected flight. I tell her, "Never mind, I'll keep the evening flight."

If I could give this airline 0 stars I would. Let's start with flight from Denver to Vegas being delayed then canceled without any reason why. Return flight from Vegas to Denver got delayed. I called their number and spoke with a woman who told me that we should still make connecting flight due to it being delayed. After we finally arrived in Denver we had to sit on the tarmac for an hour which made us miss our connection. The customer service desk was unable to rebook our flight due to system maintenance and we were told to come back at 4 a.m. to speak with someone. The only flight leaving for Charlotte are at 11 p.m. the next night. They did give us a voucher for a cheap hotel though. Now on to the plane. The first flight the air did not work. The seats do not recline. You have to pay for any in-flight food or drink and there is very little room between seats. Worst airlines I have every dealt with. Never again.

Normally, I try to refrain from criticisms of companies where I've had negative experiences and only positive review those which I proudly endorse and support. However, my experience with Frontier Airlines today has prompted me to set aside that rule and offer this account: Upon the recommendation/requirements from the Frontier website, I, along with about 30 passengers before me, arrived at 5:20 (for our 7:20 flight) to find an empty Frontier desk. As the line swelled to about 100 people, around 6:07 (just 1 hour and 13 Minutes before our scheduled departure) 3 attendants arrived. After making it through security, we arrived at the gate for boarding. With about 3 minutes until the door would close, I was told to size my bag (which had made it on several other flights as carry-on without issue). After being unable to compress 5" of cloth, I was told it would be a $60 charge.

Just got off the phone with a supervisor and I use the term "supervisor" loosely in this case, named James, employee # ** who was completely useless. After getting the runaround for months writing to the online feedback department, complaint department and many more phone calls later trying to secure inconvenience vouchers for a second trip on Frontier Airlines after our first experience turned into a nightmare, we were told the vouchers are not valid.

I flight with Frontier for the first time and will be the last. It's the worse airline ever. The airplane superrr uncomfortable. They change your flights at their inconvenience. No explanation if you complaint. They don't care. They are very unprofessional. They charge even for your hand bag. No explanation at all. The crew that works in the airplane very racist and super bad attitude. At the airplane if you ask for anything except water they charge you... I will never flight ever ever again with Frontier. 09/19/2016 super bad experience. The best airlines are JetBlue, American Airline and others. I will publish those review on Google, FB, Instagram and all other social service.

Frontier Airlines is the worst company I have ever flew with. They advertise their prices very low to get you and rip you off in everything else. You pay for everything, even carry on! I have never had to pay to assign a seat and they charged me $16 for seat assignment. The carry on price, $40. The luggage itself was cheaper than the carry on. This company is a joke! The seats are really uncomfortable to a point that is made only with hard material and leather covering it (minimum amount of foam). The service in the airplane: You pay even for sodas. JUST BE AWARE OF WHAT YOU GETTING WHEN YOU PAY TICKETS FROM THIS COMPANY.

DO NOT WASTE YOUR TIME. WORST AIRLINE EVER. On the way to our destination it gives you an option to book seats. Which we did. The price was DOUBLED the price that was listed when booking the seats. Delayed flights. Zero customer service assistance. And the returning flight. Our flight was scheduled for 10 am departure. Get to airport at 8 am. Only to be told it's delayed until 4 pm now. So now we get to wait for 8 hours. Then delayed til 6:24. Now again delayed until 7:30. Sales status isn't even the worst. Customer service is terrible. Spoke to one lady at the front desk and said "Sorry. There's a disclaimer. No refunds. Wait for your flight and watch the board." Called customer service who is no help. No refunds, no chances to change flights or find connecting flights. Or even to get another flight home. We're stuck.

My 9:50 pm flight from Denver to San Diego was cancelled due to weather. Unfortunately, Frontier employees at the terminal boarding area completely failed to inform its customers of the cancellation. All passengers waited in the boarding area and no Frontier employee would answer questions as to the status of our flight. Around 12:00 am, the Frontier customer service agent at the boarding area walked away without making an announcement as to the status of our flight. My fellow passengers and I seriously learned about the cancellation after calling Frontier's 800 number. Please avoid this airline at all costs, as the problems didn't end at the terminal.

I booked a flight from Atlanta to Miami as part of a multi destination 3 week holiday in the USA. The flight from Atlanta was to get me to Miami International in time to catch my international flight to Madrid. I had allowed sufficient time to clear customs and security in Miami. I checked into my hotel in Atlanta the night before the flight and went online to check in. Frontier had changed the flight time by an hour and this would not allow me to catch my international flight to Madrid. They had not informed me of this change and despite an hour on the telephone talking to two levels of management they refused to refund the ticket so that I could book with another airline that was readily available and flew at my required time.

Not sure how Frontier stays in business. They don't care. Won't help and could care less about anything but banking your airfare. In the end, you get what you pay for and then sometimes you don't even get that!

Terrible, terrible customer service. Paid an additional $12.00 for "special seat" at time of booking - I checked in online 24 hours prior my flight and I saw a seat on row in front for the same amount. When I changed it charged another $4.0 and I could not changed back or pay or no possible to check in. So I paid then. It asked me how many bags carry on. I put 1 and got charged $40.00 but if the bag fits under the seat it's free - I could not even changed or pay or no check in - So my "cheap " flight ended up in costing me 56.00 more like another airline if not even more!!! Called the customer service - and the first person Jay hung up, the second one Apolla first tried to tell me that all bags must pay and then put me on hold to see what she could do. After 20 min waiting on line she was able to refund the extra charges. Be AWARE.

When making a booking online it baited and switched me to One Travel, an agency and when I gave my credit card it snared me into a car and car insurance. We already are covered for rentals on our own policies. We didn't really want this and at the counter they made us pay $60.00 for bags and I didn't even see that in the booking. Now trying to get a refund for the bags and the car insurance, (we just took the car), :( but they keep sending my emails back saying I am not registered, but I registered three times, and this is the only way they will respond to a complaint for refund. So it looks like I have to find another way to speak to them somehow.

I flew direct from Pittsburgh to Las Vegas last Friday. It was my first time on Frontier. They are new to Pittsburgh and offered a flight that worked well for us. We paid the high fee for 2 checked bags. We checked the bags at Pittsburgh. The flight crew was very unprofessional. The female flight attendant and co-pilot played footsies all flight, blocking the walk way to the bathroom. When we arrived in Las Vegas no one said that our bags would be in a different terminal. Everyone from our flight was very confused! When we arrived one of our bags was missing. The women in lost bags was so rude! I immediately starting calling to try and located my Louis Vuitton duffle bag. A week later, a hundred calls later, no bag. FRONTIER DOES NOT SCAN THEIR BAGS. Once it leaves you, they have ZERO way of tracking. Never again.

It is so disheartening and disgusting that they will not treat me like a human, let alone a paying customer. Frontier lost our bags on a business trip and the woman at the counter gave us a voucher to buy clothes. Great, right? Dead wrong. I've called their Portland office 8 times, left 8 voicemails and have yet to receive a call back. They simply delete my messages. How this company is still in business is beyond me. I've reached out to them on Twitter, Facebook, through their site, and countless calls, emails, and voicemails. It's not my fault that Frontier lost my bags nor is it my fault that they're refusing to take responsibility for their misdeeds. Our flight was delayed by several hours. Our bags were delayed by several days. Absolutely atrocious customer "support". The money that I "saved" to book this flight was far outweighed by the cost of using this 4th rate airline. I'm so disappointed that they're refusing to even acknowledge there is a problem.

I've never experienced such rude, arrogant, or unhelpful staff than I did with those at the gate of Frontier airlines. As first time flyer with this airline I asked a question about my luggage, trying to get more information on the baggage check/carry on policy. I was spoken to as if I were an idiot, clapped at for 'annunciation', and given an obnoxious attitude which ended with me in tears and the women saying "that's your problem" when it came to me not being allowed to have a carry on (after there was no one at the counter for baggage check when I arrived to the airport). I will never fly Frontier again, they have absolutely zero care or respect for their passengers.

Frontier Airlines cancelled our flight for Monday Sept. 5th and rebooked us for Sunday Sept. 4th, 24 hours prior to the original flight without any communication! After spending over an hour on the phone with Frontier and asking for help to get myself and family of 4 home... I was told that there wasn't anything they could do other than put us on a flight the next day with. They wouldn't even put us in stretch seating as an offer of an apology. No customer service. Feels like they don't care. All members of my family will end up missing a day of work due to this. Thanks a lot Frontier! Thanks for nothing!

On April 10th, I had a flight from Phx to Den on flight F9-756. I had checked in at baggage and paid my baggage handling fee for the one suitcase I had. I then proceeded to my gate. When it was time for boarding, the gate agent informed me that I had to pay to carry on my briefcase. When I stated that I had paid for my suitcase at the baggage counter, and no one one told me that I would need to pay to carry on my briefcase as well she just told me that I would need to go back to the check-in counter to pay for that briefcase and it would be at a cost of $60!

Do not agree when price of flight has been paid, then price is lowered. Why frontier cannot charge the lower price. I understand that there is a cancellation charge of 99.00 per customer. I would not like to cancel just pay the lower price. On 8/31 price from Denver to Greensboro, NC round trip was 884.40 for 2. On 9/4 price is now 662.40 round trip for two. A difference of 262.40. As a retired Navy man the saving can go a long way.

My 1st time flying Frontier due to my friend deciding to go with this airline. I have read horrible reviews for Frontier about luggage charges, trouble with online boarding passes, bad cust service, etc. I have NEVER written a review in my life until now. I had zero problems checking in online, zero problems with luggage, I paid online for a checked bag because it said more expensive at airport. I had no erroneous extra charges for luggage. TSA went fine. Customer service was great and this was the simplest flight (on time at that) I have ever been on. People need to do a little reading on Frontiers website about luggage sizes, weight and pricing BEFORE booking flight. A little common sense goes a long way. There are 3 of us and we had zero problems period. I would recommend Frontier Airlines to anyone and I will definitely fly again. To those reading the bad reviews... Quit reading them!

On our trip to las vegas your agent told us that we can have my back carry on no charge, but on our way back your airport agent wants me to check in my backpack. We just can't argue with her because it's almost time to board. Management should be truthful to customer at the time of ticket purchase. I have called some relative not to use frontier airline.

I booked a return flight through Expedia for Frontier Airlines but mixed up the return date. Instead of December 2016 I entered January 2017. I tried to change it online but couldn't. I called Expedia and was advised to call Frontier Airlines directly. When I called Frontier Airlines, after an hour and 30 minutes of selecting automated menus and waiting online, I got to talk to a representative. I was told the return date could be changed for a premium fee of $200 or I could get a credit towards another flight. All I needed was to change the return date. I was frustrated and flew one way. I still need a return ticket for December 2016 but I don't believe I can consider Frontier Airlines again, unless all other airlines have gone out of business.

Worst experience with an airline ever. I purchased a ticket for a work trip and made sure to buy the trip insurance as these types of trips can sometimes change. The trip was cancelled and I attempted to collect from the insurance I purchased. First bad experience: just finding my insurance claim number was way more complicated than it should have been as Frontier sent me the wrong claim number and it took days for anyone to resolve a simple administrative correction. Second bad experience: insurance denied the claim after what was borderline false advertising (basically unless your plane blows up or you're in a coma you're not covered) so don't ever buy their "insurance".

AVOID THEM AT ALL COSTS. They nickel-and-dime you. They are terrible at "customer service," and they want to make up excuses as to why their airplane is 3 hours late. Just, avoid. Use Delta. Get to your destination within a reasonable time. This is almost guaranteed NOT to happen with Frontier. Never again. Ever.

Needed flights on a budget and decided to go with Frontier Airlines and got scared after reading all the bad reviews and to my surprise we had good experience even though our flight was delayed but it was due to weather. Thanks for getting us there on a budget. If you read all the reviews you can prepare yourself to not have the same experience. Thanks again.

Family vacay ended badly upon arriving at the airport flying frontier airlines. The person who tags the luggage tag my bag with the wrong name and destination, we were going to Philly he tagged it going to Denver, that was a hassle having them retrieve bag to put correct tagging on. We had a 7:40pm boarding and 8:15 departure boarding did not start until 8pm. We finally board plane, sit for 1/2 hr then they say plane computer system is down, so we all had to deplane. So then we were told that we would not be flying out until 11:30, 3hr delay.

I booked a new reservation after pricing cost of changing existing tickets. I was still charged $198 change fee although page I clicked purchase did not include change fee. The changed reservation included baggage charge I had selected in new reservation but check-in indicated I had not paid for checked bag which was also represented by 800 # personnel. I had to pay again. I was charged twice. Frontier refused to reimburse the change fee or the double charge for baggage. This was the second time website showed at online check-in that I had not paid for baggage when receipt and amount on credit card bill clearly showed I did. I am convinced website designed to defraud customers.

On July 13 we had a scheduled flight with Frontier Airlines to fly from Raleigh-Durham NC to Atlanta Ga. Upon arriving at the airport, we were told the flight had been cancelled but another flight had been scheduled two days later. We could not wait two days for another flight and asked if there were other options. The agent said no as they did not have reciprocal agreements with other airlines. He also told us that a refund had been processed to our credit card (which turned out to be a lie). We ended up driving to Atlanta which took six hours. We checked our July and August credit card statements and no credit was shown. Upon calling Frontier Airlines we were told a refund was not possible. We were lied to and now we are out the cost of the ticket. I will never use Frontier again and I would recommend that everyone else avoid them at all costs.

Bought two tickets to fly my wife and daughter to CO for three weeks. I prepaid $40 for baggage. Frontier claims it is cheaper if you do so. When my wife checked her bag is weighed 55 pounds and she was told there would be a $75 penalty for exceeding the 50 pound limit. My wife paid the fee when I picked her up at the airport she explained what happened and I asked if the clerk suggested taking something out of the bag to drop the weight below the penalty and nothing was said. I called Frontier and inquired about the $40 I had prepaid for baggage and was told it was forfeited and the $75 additional was the penalty.

I was travelling from SFO-DEN-CMH on 24th Aug by Frontier Airlines. Trip Confirmation Number: ** Flight no's: F9 664, F9 226. My flight was delayed at Denver so I didn't get the baggage at CMH. Discussed with the Frontier Ticket counter people and they took my details and said me that they will send my baggage to my address here in Columbus. I have Waited for 2 days to get my baggage wherein I went and picked up my baggage at CMH airport. I tried to call the Frontier guys around 70 time no response. They called me 2 times but unfortunately missed their 2 calls. I have been calling them calling them. No response at all.

Flight 573 early morning to Denver, very very uncomfortable, the seats do not recline. It's a brand new plane, the seats are as hard as rocks and being that you have to be on a flight super early in the morning, the one thing that you need is leg room, and a little bit of cushion in order to rest. The Crew staff was great, very kind and they tried their best to serve water which was free and everything else was at a cost, so I guess this is what to expect with a No-Frills Airline. Time to get on the next flight in another uncomfortable seat, and it'll be worth it, because I get to see my kids!

We have been on the plane for nearly an hour after landing, the airline can't get an available gate, the captain keeps apologizing. How is this airline in business?

I was a first time flyer on Frontier airlines and the flight was booked by someone else. I went on their phone app to check the reservation and it indicated you had to pay a bag fee whether you check the bag or carry it on. Long story short I paid when I wasn't supposed to and they would not refund my money. In person at the ticket counter I clearly showed the ticket agent the bag that I was carrying on and she said it was considered a personal item and I did not have to pay that bag face so I asked if I could have a refund and she said she could not do that and told me to contact the customer service number or website.

I usually pay attention to reviews. I do not know why I didn't do my due diligence this past month and check the most recent customer service trend. I am filled with regret that I actually paid to send the three most precious people in my life, on this airline's horrible, bus-in-the-air. Frump-tears is costly in Every. Single. Way. You will pay much more than your most liberal expectations. And not just in money either but also with your sanity, your stomach lining, your kidney lining, and your TIME (standing in lines forever, non-working kiosks, non-responsive human agents, having to access your credit card AGAIN).

I recently purchased a flight from Austin TX to Salt Lake City UT with a layover in Denver, through a 2nd party travel site. The price was decent given the short distance of travel, but that was the only easy part of flying with Frontier. Only at the gate did I learn I had to pay a fee to carry my duffel on board, because I had a purse. So ca-ching, add $40 to the "decent" priced ticket.

Flight from Indy to Denver arrived 30 mins early but have to wait those mins to get off plane. Unbelievable Frontier. No wonder customers are leaving and won't come back.

I recently purchased round trip tickets from LGA to Denver. The flight to Denver was delayed, but ultimately we were able to get out. Disaster on the way home!! Having arrived 2 hours prior to flight, we found out that our flight was delayed 3 hours due to weather. No other flight going to LGA or JFK was delayed and weather conditions in the NY area was cloudy with a little rain. Real-time websites also showed that there were only 15-minute delays on incoming flights into NY. No explanation. After sitting in the airport for 6 hours, we were finally able to board. Stewards chided me for not smiling when I came in (that's another story) and were incredibly rude.

I was made to pay for 2 bags when there were 4 people in my group with 4 bags (My 3 kids & myself. Yes one of them is an adult, the other 2 are 13 & 11). My first confusion was seeing some passengers with even bigger bags as carry on luggage in the aircraft. To make the matter worse one of the two bags checked in & paid ($80.00) for got lost. I could not find my bag to collect at baggage claim at my final destination. I am staying in my hotel with my kids with only the dress I traveled in for almost twenty four hours on a trip that should take about 4:30 hours. Very embarrassing & uncomfortable. My whole bag is missing.

I'll never fly with frontier again! I went to get my ticket 1:20 min prior the fly and after waiting in line for more than 30 min they told me I could not board my fly because I was late, wtf! I was in line waiting. I tried to speak to a supervisor and she just overheard what I said and told me No! I think that my case was discrimination because after me there were two more ladies that came late and she let them board the fly. I confronted her and she didn't say anything, she just let them because she wanted it and that's it! I was in needed to get that fly so I had to buy a new ticket but at jetblue, totally worth it! Big difference! I don't know where frontier get their employees from but they have really bad manners. It is better to spend a few bucks more that traveling with frontier. Fly 1104 to miami from vegas 08-13-2016.

Just boarded frontier airlines Cheap flight BUT. I check in with an attendant who says I an all set - so I figure I don't have to pay for my carry on. Go through security sit at the gate - then as I board they tell me I have to pay for my carry on. At this Point you cannot go backwards because of the long line. The check in lady as far she was concerned I had disappeared he ignored me. I had to fight my way back to gate desk where they proceeded to tell me that they were going to charge me $60 for my carry-on.

My husband and I were scheduled to fly from Portland, OR to Columbus, OH with a layover in Denver. An unspecified mechanical failure on the ground at Portland caused the flight to be delayed two hours, causing us to miss our connecting flight in Denver (One hour of this delay was accounted for by what we were told was "paperwork," and "more paperwork."). I recognize mechanical failures happen occasionally, and compliance with regulations--presumably the source of the "paperwork"-- is obviously important. Where I take issue with Frontier, however, is on their customer service response to such complications.

DO NOT FLY FRONTIER. The appeal of low price via a well-known travel search engine should not be believed. Frontier's attractive ticket price is offset by their usurious baggage charges; totaling $220 for 2 checked bags and 2 carry-on. We found this charge out 3 days before we were to fly. We also learned Frontier's refund policy is close to fraud. It costs $99 per ticket to "change ticket", and the remainder of our upfront charge would be applied to a future Frontier ticket which must be booked within 90 days, but could be used for a flight next year. Big woopy! So? No refund is Frontier's policy. The American public doesn’t need more lessons in caveat emptor. STAY AWAY FROM FRONTIER Airlines; FAR AWAY.

When we arrived at DIA on 8/12/16 we were told our flight was delayed over 3 hours. The explanation was vague but the representative was hopeful and even suggested that the departure time might be improved. We had gotten no email warning about this delay. After waiting several hours, the departure time was delayed again. As the time approached we learned that the flight had been cancelled. There was a huge line at the Frontier Customer Service desk at Terminal A but we were told we could speak with someone at the ticketing area in the main terminal. When we asked about another flight to NYC we were told there was one on Monday (our flight had been scheduled for Friday).

I don't know where to start, but Frontier is not the cheapest airline. All their fees are hidden and I think of it as a scam. I wonder why people are still traveling with them. If all of us could switch, that will help them to rethink their strategy. I just got to the airport and they told me my check-in is $40 although I saw $30 when booking on Expedia. They said I should do it online to get the $10 off. I did and now their app won't work for me to see my boarding pass. Luckily, I made it through Security before their app went off. When I got to the gate and asking for information, since my boarding pass wasn't available on my phone anymore, their agent was very rude with me. I will definitely won't be using Frontier again and I will make sure to warn everyone I know.

Frontier overbooked a flight on Christmas Eve and so as compensation for me missing spending the holiday with my family (the next flight wasn't until December 26), I was issued a voucher. I tried using the voucher to purchase a flight. It appeared to go through, but there was no record of my flight as I prepared to travel. Upon contacting customer service, they said there was little they could do but they did issue me a voucher for a smaller value than the original. I tried speaking to another representative to be re-issued the full amount, but have not heard back from corporate offices in three months.

Purchased airline tickets through a 3rd party and received confirmation. Arrived 1 hr and 2 minutes prior to departure and was informed that we could not board our flight as we were 2 minutes late; even though we were 1 hr and 2 min before our flight. When we asked to speak to a manager we were initially informed that the supervisor would tell us the same thing. The manager refused to speak with us until after our flight had already departed and informed us that she would not be able to assist us. Our family of 4 had to spend an additional $2200 for one way tickets that day through another airline in order to keep our car and hotel reservations that day in our vacation destination.

This company has some serious customer service problems that are going to put it out of business. From the deceitful advertisements, preposterous claims and inconvenient schedules, to burdensome booking and extremely poor customer service, nothing works for this low cost airline. It's NOT worth the trouble to earn points, book online and completely forget trying to get ANY customer service. The call center is located God knows where, because it's impossible to get clear answers from the people who man the center. I'm DONE with this company!

My wife and I recently flew on Frontier Airlines for the first (and last) time. We arrived at the airport and proceeded to the automated check-in kiosks that dominate the Frontier area. I knew that we would have to pay for our checked bags but was shocked to see that we would have to pay for our small backpacks as well - or so I thought. I stood around for a few minutes, looking to find an employee to be certain, but to no avail. The only signage there regarding baggage was been to differentiate between what needs to be checked and what can be a carryon. There was nothing to explain the difference between a carry-on and a personal item. As I didn't want to cause any problems, I paid for the carry-on and checked bags, but was a little taken aback by the added $170 to the cost of our trip - one way.

Let me start off with the fact that our family has flown at least three times a year for the last seven years. We are all aware of normal delays and how horrible certain customer service reps can be. Flying just isn't fun anymore but it's the most efficient way for us to travel. Frontier was recommended to me by a friend because she had gotten an amazing deal on a last-minute trip from Miami to Chicago recently. My husband and I decided to book our three tickets from Chicago O'Hare to Phoenix Sky Harbor. Previously, we've mainly flown Spirit or United, but have flown a few other airlines (Hawaiian, American, etc). The price was actually about the same as it would have been on Spirit, but their baggage fees were actually less.

I booked my trip for Las Vegas 2 months or so ago. Paid for my ticket, I thought things were good. During 24 hours before I'm suppose to take off, I go to check in and TO MY SUPRISE! I have to pay another $200.00 on top of what I've already paid for! WHY? Nobody knows! I call Frontier and speak to one of the overseas people they have answering the phone. She wants to walk me through Checking in. I tell her, "I DO NOT need help Checking in, I need help figuring out where these fees are coming from". She couldn't even tell me why I'm paying more money! Lord knows what will happen when I get to the airport in the morning! How much more money I will have to come out of pocket AFTER paying my original ticket price.

Canceled flight - we felt lucky enough to get another flight 2 hours away from home. On flight, upon take off two metal boxes flew out flight attendants' area down aisle, then flight attendants continued to gather up front and one even went inside cockpit. Most upsetting - lost luggage. I have filed lost luggage claim, gone to the airport twice to see if it has arrived, and have been promised call backs. With the customer service provide I cannot believe they are in business. DO NOT FLY - the savings is not worth the TIME LOST trying to get a hold of a real human being at this airline.

On, Wednesday May 4th 2016, my Husband, son, Mother-In-Law and I were supposed to depart from Orlando to return home from a trip to Disney. An hour after we arrived at the airport (no prior notification mind you) we were told that our flight had been cancelled due to the fault of the airline, no rain or weather conditions, Frontier's fault (our flight was scheduled to depart at 9:20pm). Due to the major inconvenience caused by this: Missing a day of work, eating up another vacation day, losing out on sleep (we did not arrive to our hotel until 1:30am), and wasting our valuable time at the airport, my husband and I received $200.00 each in flight vouchers.

So, I wanted to change my booking for outbound portion of travel. Frontier claims to have a hassle-free booking. 3 days after booking, a change requires a $99 change fee. I asked Gabby, the representative, what the $99 is for. Travel wasn't for another month. There was no human hindrance or involvement. Nothing was mailed or printed. There was no burden on them to date. Gabby could not explain the rationale to such charge. She could only say it was 'policy'. The competition is too great to put up with this, let alone the luggage scam. Go Southwest.com!!

I was sitting on the left side of the aircraft 4 seats behind the exits. I was wondering why it was so cold. No one else seemed to be acting like me. As I walked through the aisle I realized that it was warmer in the front of the aircraft and that exactly where I was sitting it was extremely cold. Less cold in the back. Now comfort is not just the seating it's the temperature of where one is sitting. Now I am having physical aches in my body and have to pay money to have a massage. I am not happy about this. It's been 70 hours or so and I am not ok. Thx.

We bought our tickets online and did not find out about the baggage charge until we arrived at the gate. We were stunned with $180 charge. We will never fly Frontier again. Very poor policy and I expect Frontier will go out of business hopefully soon.

My experience didn't start well at all. I was making arrangements to fly to Orlando for a week. I originally called and asked a representative (did not get her name) about "carry on" luggage, and she told me my backpack would be a carry on (which would cost me $30 more for each leg of the trip), even though I said it would fit under the seat. Well, she was wrong, so I had a ticket issued that cost me $60 more (round trip) than it should have. Upon reviewing my reservation (that very day <30 minutes after booking), I called back and spoke with another young lady (whose name I shall withhold). I called because seat numbers were wrong and somehow I had the wrong return date (a day later than I was to return). This young lady said she would help me change my seats and change my return flight to the correct day.

DO NOT FLY FRONTIER!!! I took a round trip flight from Chicago to DC on the weekend of July 22nd. The flight going to IAD was delayed by 5 hours and the return flight was initially delayed and then cancelled because the plane was out of fuel... what a joke. Customer service reps do not care at all. I have spent the last week trying to get my money back due to the major inconveniences I experienced, but all the company wants to do is issue vouchers for a free flight. I will never fly with Frontier again, and I advised others to stay far away from them as well.

Customer Service Agent by the name of Johanna ** was extremely rude and displayed extremely poor customer service...The agent would not answer general questions, denied a request we made to speak with a supervisor and overcharged in the amount of $90.00 for two personal bags in additional to $80.00 for two pieces of checked luggage. Luggage fees totalling $170.00. I am extremely upset we were charged for our personal bags in the amount of $90.00. Your policy guidelines states: General Carry-bags can be no larger than 24"H, 16"W, 10"D (including handles, wheels, and straps) and no heavier than 35 pounds. Carry-on bags must fit in the overhead bin.

On Feb 22, 2016 I made a reservation for my wife and I to fly from Denver to Las Vegas for a funeral on March 25th. I found a flight that departed Denver at 10 and arrived Las Vegas at 12, giving us plenty of time to get to the 2 PM memorial service. $708 round-trip for two. Imagine my surprise when I checked in online on March 24th and saw that the flight left at 10 PM and got into Vegas at midnight - 10 hours after the service! My mistake.

Horrible airline! My wife and I took our two teenage daughters to New York City the third week of July, 2016. The flight out was fine although we were delayed two hours due to weather (not the airline's fault). The trip back was a whole different story. Scheduled to leave from New York's LaGuardia Airport just after 10pm. Arrived at the airport just after 6:30pm to learn Frontier's ticket counter is closed from 6:30-8:00pm. Boarded and departed on-time. Arrived in Denver on-time at 12:45am. While taxiing to the gate the plane stopped on an "active taxi way." We were told another plane was occupying our gate so we would need to wait a few minutes. That few minutes turned into one and a half hours.

Flying from DIA to IAD. Check-in desk had a line a mile long with only one attendant working. Upon arriving to the gate I find out that my flight has been delayed over an hour. I received no email, text, nothing about the delay. The reason the gate attendant gave was that the crew had simply not shown up. The crew had not shown up yet. The gate attendant said several times over the next hour and a half that the crew would be arriving shortly. It's now half an hour past the delayed time shown on the monitor and still no crew. Frontier Airlines is the most unreliable airline in the industry. Avoid at all costs.

The money maker motto is "YOU PAY OR YOU STAY". On July 15, 2016 I traveled with FRONTIER AIRLINES for the 1st time, DC to Orlando. Confirmation number **. At the departure gate there was only one, aggressively rude, male employee handling all passengers and the flight was packed full. Without measuring any carry-on bag this employee demanded a carry-on fee payment from several passengers. They had to pay $60 and threatened not to let them board if they did not pay. I didn't have any alternative but to pay. I asked him three or four times to please measure my bag because I was certain it would comply with their size regulation. He wasn't even listening to my requests. He collected payments from several passengers without even measuring one single bag. He was so busy collecting money it was even funny watching him trying to handle the flight departure. His motto was "YOU PAY OR YOU STAY".

Frontier gouges its customers by charging additional fees for your seat and carry on luggage. These fees were not disclosed, as I purchased a vacation package from Expedia (another poor service provider). I flew from Denver to San Diego on 7/16/16. The Frontier employee at Gate A40 (Carry) and her coworker (Winter) were extremely rude to my family as a result of changing seats because a child cannot sit in a seat with an exit in that row. Also, when "Carry" announced boarding instructions, no one could understand her muffled instructions. What a bad and costly experience. I will NEVER fly Frontier again and will make sure to inform everyone I know about my horrible experience. It's not worth it when you are crammed into a small space with a food tray the size of an ipad.

Sunday July 17th we flew from Minneapolis to Denver and on our arrival my son's hockey bag with all his gear plus his smaller personal bag (inside) did not make it. We went to the lost baggage counter where we filled out the appropriate paperwork and were told that it was still in Minneapolis and would be put on the early flight (333) at 7:11am and they would get it to the house. The woman at the counter either didn't know what she was talking about or just plain lied. The bag never showed and we did not get a call. MONDAY - When we called the number they highlighted on the form (303-342-7697), we had to leave a message 8 TIMES throughout the day, NO RETURN CALL.

I can excuse the carry-on bag fee of $45. My bad for missing the fine print. The crew really could care less about you and your needs. You bought a seat and that's all you can expect. If you are elderly or have special needs, please think twice about flying with Frontier. Shameful and embarrassing airline. Thanks for my half of cup of warm water as you took the tray away before I even could get a hold of the cup firmly. You obviously cared more about what was on your iPhone than customers. Shameful!!

Enter: Nicole **. Shortly after 1600 Eastern Standard Time on Sunday July 3rd we arrived at the Frontier Airlines ticket counter at the Port of Columbus Airport (CMH) in Columbus, Ohio. We were greeted with a loud and harsh "I can't take your bag!” by the customer service representative at the counter "Nicole". She was the only representative at the FRONTIER AIRLINES along with another ** lady, who appeared to be very calm and reserved even though Nicole/Frontier Airlines made an error with her booking and had her waiting at the counter for over an hour as well, leading to a re-booking of her flight also. Nicole told us, being the only representative at the ticket Frontier Airlines counter repeatedly that it was 1638 Eastern Standard Time, even though after several minutes of a back-and-forth, everyone else's times were 1622 Eastern Standard Time.

I was told by your Twitter Rep to file a complaint here. My girlfriend and I were flying to Denver on 7/1/16 for a wedding. Bags were packed, we were about to take the subway to the airport 3 hours early as instructed. She checked the airport website and it said the flight was delayed until approximately 2:30AM. Prior to leaving for the airport for our delayed flight, we decided to check the website again. The website said our flight was canceled. We received NO communication from Frontier about our flight cancellation nor any information on how to proceed with rebooking.

Frontier air is the absolute worst airline experience I have ever had. They overcharge for baggage and then charge for carry ons. No other airline does this. The ticket counter in Denver is totally chaos. I'm surprised if anyone ever makes their flight. The plane itself is a cattle car. The seats do not even recline, table trays a joke and no type of entertainment on a four hour flight. To make matters worse. They charge for snacks and drinks. I did not pay discount bare bones pricing. My ticket cost over $400 round trip. On top of this all. The flight attendants on both legs of this experience have been the rudest I've ever experienced. I guess they pay them peanuts as well. I will never fly Frontier again.

First time flying this airlines, and already had flights delayed twice without explanation or apologies or offers to help with missed connections. As everyone also states, you could actually pay less with better airlines when you add up all the hidden costs for everything Frontier charges for (hundreds $ in baggage, seat selection, $12 tiny sandwiches, soft drink, water, etc). Overall a seriously lame experience. I will avoid after this.

I found a super cheap ticket on Frontier Airlines and didn't give it a second thought until I got closer to my trip date. The airline does not participate in TSA pre, I didn't think that was a thing. They have some of the smallest seats of almost all of the airlines. They charge you for EVERYTHING! Checked bag, seat assignments, carry on bag. Yes, I said carry on bag. They even charge you to print a boarding pass.

Frontier Airlines is a SCAM. They will CANCEL your flight at the last minute and leave you stranded at the airport for MULTIPLE DAYS, offering you no car, or hotel or refund (thats what happened to me & hundreds of people in July 2016). If you want to be stranded at the airport and not reach your destination, fly Frontier. Their cheap tickets are a SCAM. They charge extra for baggage - so the final cost of Frontier is as expensive same as other airlines. If you HAVE to be somewhere important on time: a graduation, funeral, wedding, birth of a child, interview for a dream job: DO NOT FLY FRONTIER! DON'T SAY YOU WEREN'T WARNED!

The airline is filthy. The plane was this way when we boarded. The flight attendants are sloppy. The plane had a foul odor. We were 1.5 hours late for take off. It took over an hour for the bags to come once we arrived to our destination. The female flight attendant kept going into the cockpit. Once she went in. 10 minutes later one pilot came out and went to the restroom. Another ten minutes the other pilot came out and went into the restroom - another 5 minutes the flight attendant came out looking disheveled. Also a ghetto customer service agent verbally abused me because she thought I was breaking the line.

I write this on my laptop at Denver International Airport. My family and I have been quietly and unceremoniously bumped from Frontier Airlines Flight 676 even though I had confirmed seats (Trip Confirmation Number: **) this morning (7/10/2016) and at my demand, put on standby on Flight 688 (Denver-Orlando) leaving Denver at 11:59 p.m.

The tickets are reasonable price because you pay for your seat and you pay for overhead carry-on. Carry-ons are FREE when I fly Delta, American and United Airlines. The seats range from 5.00 - 50.00. I paid about 200.00 something for round a trip ticket and an additional 195.00 total for seats and bags. In all actuality I spent 400 and something for my flight. Delta was asking for less and so was American. I will never fly this airline again. Customers beware. Its a reason the ticket is so cheap.

Frontier banks on the fact that most customers will simply give up. Frontier is short sighted. If they are going to cheat their "valued" frequent flyers, I can only imagine how they treat non-members! I flew Frontier for the first time in May 2013. It was awful. I needed to change my flight and get back sooner. Not possible. I swore never to fly them again.

This was my first time flying with Frontier and it's my last! Their ticket prices being low is a smokescreen. By the time pay all their fees hidden and otherwise, one might as well spent 400 or 500 dollars for a ticket. They charge for everything. There is nothing complimentary and something should be. They are not a major airline. They are no better than off-brand products my mother taught us to avoid at all costs. You get what you pay for. I will never use them again!!

Worst airline ever. So let me begin. First off they booked 2 people in one seat. In turn a senior citizen had to be moved and stand for over a hour in plane till they figured out where to seat him-- so uncalled for. Then they would not even give you water on flight without paying 2 bucks. Really. So we get to Denver on our 3 hour layover. Not too bad but 10 minutes before we should board they move gate and not say or announce the gate move so almost didn't make flight. So on way back we get to our layover again in Denver. This time we were waiting over 10 hours when they say "oh we're delayed even more." So after 12 hours of waiting they again change gates with no announcement.

Try to stay away from these money devils!!! No words to explain how terrible they are. I booked a flight tonight, had an emergency and needed to cancel. Not only that you have to pay a $99 "Cancellation Fee", but also these liars keep your remaining amount as a "credit" that you have to use within 90 days else you lose everything. Their price is always $100-200 more depending on where you travel. Customer service is terrible and you talk to a bunch of people that you don't even know where they are talking from with terrible accent. At least hire someone who speaks English.

I flew today from Denver to CVG. I had surgery so I required a wheelchair. They wheeled me to the gate then just left me without telling me that the flight had been delayed for over 90 minutes. I boarded the plane and they took my crutches away from me, telling me that I could not place them in the seat below me. After the flight, the flight attendant told me that he could not get my crutches that he had stowed several overhead bins away. As I cannot walk without them, I had to rely on a random passenger to go get them and return them to me. Additionally, I bought a new bag today to use on the flight today. I checked the bag and they returned it to me with huge grease stains and torn. I tried calling and was told that they could "make a note in the computer". I tried emailing them and tried calling the number they gave me and no one responded.

This is disgusting; I wish they would have told us we're going to be spending at least an additional $140 for 2 bags that can be carried on (the check in price is even cheaper than the carry-on!). Also, for some reason, we were charged an additional $5 to confirm our seat? Sounds like we have an additional experience to look forward to, very long security lines – obviously that's not Frontier's fault. All the more reason to avoid the airline industry.

We purchased 3 tickets for our grandchildren to fly from Houston to Denver. I had received an email from Frontier advertising relatively low fares. I started with Frontier and then discovered I had actually booked with CheapOair. This is the third year that these 3 have traveled unaccompanied with other airlines. They are quite seasoned travelers. Marvin was very pleasant and helpful. He had all of the birthdays and assured me that there would be no additional charges if the bags were within limits. To our horror we were charged an additional $390 and told that would also be added on the return trip. I had just been told never to fly Frontier. I came to your defense. Now I know. NEVER AGAIN.

I flew with Frontier Airline on 6/24/16 from Atlanta to Las Vegas. Upon checking my luggage in while in Atlanta the staff was very unprofessional and rude. Then when we arrived in Vegas my luggage was nowhere to be found and I was then given a small kit with a toothpaste, toothbrush, razor, deodorant, and comb which have never been used. I had to go purchase new clothes and personal items upon arrival (with a $50/day spending limit).

June 28, 2016. Flight from Houston to Las Vegas. Supposed to leave at 12:24 midnight, delayed until 3am. Luggage sent to Denver. Finally got it 11 hours later. Luggage destroyed by mishandling. Did give us a new one. Could not sit together on flight. Wanted to charge us double on luggage check in. Return flight, delayed 5 hours. Bad customer service, rude attendants and bad service.

I was supposed to fly out of LaGuardia to Denver on July 1 at 10PM. My flight was delayed until 2AM. I was notified via email on my way to the airport at 6:30 PM. Upon arriving at the terminal and attempting to get my boarding pass from a self service kiosk, I was informed by the kiosk that I would have to go to the front desk where I found out, at 7 PM, that the flight had been canceled. I had many other friends going to the same convention in Denver from New York and saw that they were all able to get to Denver at a very delayed rate. They were all flying with Jet Blue, Delta, United etc. For some reason, Frontier canceled at 7pm, not delayed. Keep that in mind.

My question is can I receive half the money from my plane ticket purchase? The plane has a malfunction that has nothing to do with me. Everyone had to leave the plane due to plane not being ready. We got off the plane around 7:45. They said it can be anywhere up to 40 mins to 2hrs. I have business to handle and now I missed out on an opportunity I will no longer get. I just ask for half my money back. I read all the comments and it seems this has happened way too many times. I'm scared to get on a plane that is not up to par. I wouldn't recommend this flight to a enemy.

This is the worst experience I ever had. I had a flight from San Diego to Orlando. When I bought the ticket, it said free on carry-on bag but then when I reached airport, they insisted me to pay for my carry-on bag since it's season for the airlines. And worst services during flight. The air hostess are very rude. I asked for a cup of water and they refused to give me some.

It is quite amazing to see how many people are dissatisfied with this airline. We were so proud initially that they launched their hub in Denver. However they simply do not care about providing a decent customer service. On-going flight delays and cancellations have become a norm, so is overcharging and squeezing whatever they can out of their customers. Last night I flew from New York back to Denver. The flight was scheduled to leave at 10:50pm and got rescheduled to 1am. We were stuck in the airport for two hours and Frontier's personnel did not even apologize. We arrived Denver at 3am, which also inconvenient the ones who had to pick us up. On top of that I was not able to recline my seat during the whole flight! This is just another poor experience with this airline. This time it is the last and final one!!!

Flying for the first time with Frontier Airlines. I was unpleasantly surprised at the airport that they charge for carry-on luggage $45, at the gate it is $60 and online it is $30. Check-in luggage $40 unless it is too big then it is $75. We threw away lots of skin and hair care products at the hotel to make sure we can use our bags as carry-on. It cost us addition $160 for 4 bags (there were 4 of us, one bag per person. Who knows what they charge for the second bag!) Very disappointed.

This company doesn't deserve the star that has been given. There is a lack of honesty (hidden fees that are in small print at the bottom of the page as it pertains to refunds), poor customer service and a history of not fixing the issues. I bought a ticket on June 17 to fly from Memphis, TN to Atlanta, GA. I continuously tried to use the log in found on the website, however, it did not work, as it did not send me any emails of my information to allow proper logins. Once, those efforts failed, I called the corporate office to request a refund. Those in the office notified me of the $99 changing fee and the airline credit, both of which I thought was honestly, a pun because it wasn't clearly expressed on the website when purchasing the ticket. My issue is that I don't want an air credit for plane that doesn't fly all over the world, especially one that does not provide great customer service.

Arrived to counter on time, but due to ridiculously long line and only one, very rude person at the counter, I was 6 minutes "late" and they refused to print me a boarding pass. After speaking to several people I can tell this business is poorly run from the top. People are not valued or empowered. I am going to short this stock to get my $100 back -- which should prove to be easy money.

My girlfriend, her daughter and I flew Frontier Airline for the first time (this past weekend). It was the worst traveling experience ever and I will leave it at that. If Frontier do not get their self together within the next year or two (for your customer complaints) you will be out of business.