Emirates Reviews

A year ago we had a major issue with Emirates Airlines which was 100% their fault, and I proved it was their fault yet they refuse to resolve the issue. I contacted them weekly and still no resolve. They are disgusting and no one should fly with them unless you don't care anything about responsibility of an airline, or lack of customer service. They cost us our trip to Cairo and all our tours etc. and refused to fix the situation or pay us for their ignorance.

I will give zero star. I have been flying for so long and each year their quality is getting worse. Fortunately, so many other options are now available. Worst cabin crew with attitude and treat customers as if we are flying free at their mercy! Flying by itself is stressful, on top of it, one has to put up with their arrogant attitude! Avoid them and use other world class airlines like SA and Qatar.

Please be careful! Emirates may serve contaminated water to their passengers and they may not know. If you argue over not getting a bottled water in this big airline the argument could lead you to get denied boarding on your next Emirates flight and get blacklisted. That is how the attendant crew are cruel and not trustworthy. They can simply poison and accuse passenger who argue over food and deny boarding them which costed thousands of $. I am sure they don't get away with it and pay much more somewhere else and that everyone can see how this Airline make false reports to protect their interest where the lost fund is a saving for a year of work. I am sure they won't get away cause those few flight attendants will do what they did to me and will get punished by those who can go after them.

I flew from Abu Dhabi on 12th November 2024. ( EY 05). The flight departed on time and arrived at IAD Washington DC an hour early. Excellent service. Also the Service I received from Ms. Arabelle ** was exceptional. She is very polite, kind, caring and professional. She deserves a recognition from the company. Thank you Ms. Arabella.

Emirates has always been pretty good. Dropping off Family at MIA - Brayan ** went above and beyond, first with his professionalism, then his efficiency confused us. I felt 1st class during our interactions with him. God Bless Brayan for his compassion. Please have him train others.

In response to your solution, I'm appalled by the outcome of this ongoing discussion regarding the damages done to my suitcase. Again, I never requested to have my suitcase repaired nor to receive assistance from the LV company. I purchased this suitcase from an external entity, and your company-Emirates Airlines, carelessly mishandled my suitcase. It has taken over 6 months for Emirates to decide on giving a $50 compensation and have stolen my damaged bag in the process. Upon the request of the airlines, I gave my suitcase to the Emirates/JFK handler on July 26, 2023 and have yet to receive the suitcase. In this regard, if my suitcase is not going to be returned, it is no longer consider damaged, it has transitioned to lost/stolen. I will like to escalate this issue further to a formal legal complaint due to the maltreatment and dishonest behavior conducted over the past 1 year.

I travel with Emirates from Dubai to Mumbai and return with my 2 yr old daughter. Trust me it’s a worst staff and service ever I have seen. While returning the haut was at Dubai Airport and there was a long Queue for boarding. As I was traveling with kid and that too single mother I requested the staff to get me in as my daughter was very cranky because of long wait and 3 hrs layover. Unfortunately I have to say this the staff is least bother about it and said you cannot go in and I have to be in the queue. I was really mad about it. Why the hell they mention that they give priority to kid while boarding. They do false advertising. Staff were so rude and arrogant special in Dubai airport. Because my day was cranky she fall down and got hurt and my whole trip got ruined. I will never recommend anyone Emirates flight.

Review of Emirates Airways. I recently had a disappointing experience with Emirates Airways. Due to medical issues, I had to cancel my flight. Despite informing them, I was still charged a $400 no-show fee and an additional $1000 to rebook the next flight. When I suggested purchasing my own one-way ticket and using my original return flight, they refused, stating that I must take the first flight to access the return flight. This policy felt inflexible and added unnecessary stress to an already difficult situation. Additionally, I was initially booked on a flight with a three-hour delay in Dubai, which was manageable. However, they did not allow me to board that flight and only offered an option with an 11-hour layover in Dubai. This added further inconvenience to my travel plans.

I am not a person of writing reviews as this could affect businesses but With Emirates I am been forces to get out of my chest. Worst customer service in my entire experiences flying around the world. Here is my history, I did have a flight booked months in advance for my birthday which for personals issues I had to cancel, before cancelling I called their customer services where I asked the best way to do cancellation as putting on hold my flight or others options, by their customer services instructions best way was to get a full refund back to my account which I agreed but before explaining them that the credit card that I used to buy the tickets it was cancelled due bank went out of business which their representative told that was not a problem as when I did the request of refund I could add where I wanted the money to be deposit which I did.

One of the worst cabin crew staff first and last experience to waste the money on Emirates, staff is very rude. If you ask them any help they will disappear and it seems like they are paying the money to us to travel. Will never ever travel on Emirates and even will advise other who are planing to travel on emirates to not waste your money on Emirates.