Emirates Reviews

Short History, I basically never got the money back which was more than 2K because their explanation was they refund the money to a credit card and bank that does not exist any more, where I showed them the email confirmation from them when all the information where the money need to be refunded back to my account. At the end of the day is just something material but I loss all my money because their customer support it was just asking and asking same questions every single time that I called them until I got to the point that I got tired. I would never use this airline ever, it was my first time and my last time. Their own email confirmation was provided showing them their mistake but they do not accept their own mistake and I am the one losing. THANK YOU EMIRATES, People be careful with their way doing business.

Plans made months in advance and money spend for the celebration of Easter and couldn’t without any good reasoning for it. They couldn’t answer any questions or give any information it was the worst customer service I’ve ever received or given. Others missed their cruises everyone was upset and they didn’t even know how to talk to us properly.. the staff walked around a lot got one another involved in each person's situation to try to figure it out. I mean each of us there talked to each of the staff to help find other options or whatever the situation may have been but no supervisor. They knew nothing, it was terrible service.

Did I mention that they didn’t notify us beforehand but they knew already it was cancelled since they didn’t allow anyone to check in at the airport for that long. Then they forced to check in our carry on in Dubai because we had 3 but our infant is allocated one so harassing us when we followed the rules was even more insulting. And this is just on the way there. The day we are due to fly back as we are getting dressed I checked the app just to check and see a general notification that the flight is cancelled and all flights to Dubai is cancelled due to severe flooding again no notification on app or email or text nothing.

We called at 3pm and we weren’t able to finalize rebooking till after 7pm after being on hold for 2 hours and being hung up on and having to call back. I understand it’s not their fault but providing customer service and resolving problems and situations is. Finding flights home is their main job and understanding traveling with an infant is very difficult. We had to get supervisor involved Jrose involved finally after an hour and the final result we have to fly 3 flights instead of the original 2 just to get home without being fired from work because they have no flights from Delhi.

How is Emirates still running with service like this. They have no cooperation with other airlines to be able to help us in these situations their greed causes us more harm than good in these inevitable situations. Do what you’ve to get us home if that means other airlines other airports then so be it but try to find the best option for the customers not for Emirates. We’ve other options to fly to India in the future even if Emirates is supposed to be best and they’re terrible at least the others can find better options in these type of situations. Worst airline customer service and I’ve flown internationally many times even with other airlines. Oh and the food was terrible too.

NO FOOD, WATER OR ACCOMMODATION was provided at all, and when I asked for a blanket to sleep on the floor I was laughed at. My reason for asking was I have very severe arthritis and my hips are fusing together so sleeping on a marble floor was very painful - this was not respected or taken seriously at all. There was another passenger with Type one Diabetes who was also accused of making diabetes up as the staff did not know what it was. There has been no information or system in rebooking flights, Customers from Thursday onwards have been checked in, but all of the Tuesday and Wednesday passengers have been TOTALLY ignored and bullied into buying incredibly inflated new tickets.

The airport itself is chaos and a huge health and safety violation. Yesterday there were 35,000 passengers in the airport and only 2 members of staff on the help desk. Everyone received the same information which was totally useless and just sent everyone around in circles. The web chat kicked people out immediately and the phone lines were impossible to access, the ONLY people that managed to get through were those who requested that relatives they have in INDIA call to reschedule their flight.

So far we have had to spend 48 hours on the airport floor with no support, rude mocking staff and have had to fork out more money finding a hotel locally which emirates have expressed no intention to help with at all. This is the WORST experience I have ever had with any airline, Ryan air was more comfortable and had much kinder and respectful staff. We still have no idea at all about when our flight will be, according to Emirates they can't do anything because on their system we have already flown, which is absurd.

I understand that the rain was out of their control, but it's been over 72 hours since the rain and their organization and procedure to help guide us through it has been totally appalling. I would avoid this airline at all costs, all they care about is money. We can't even register a complaint or apply for a refund because our flight still hasn't happened so they won't let us register a complaint.

I bought the ticket in March, and now I am being told (April) that "the upgrade with miles is never guaranteed. It completely depends on the flight statistics." None of the previous reps mentioned this, nor is it visible on the website. Had I been told this, I would have never purchased all this and taken those steps to get miles. I was scammed. All I want is to use my miles as I was told I would be able to. I have never had a miles program that does not allow you to use the points immediately.

I have had Jetblue for years and never had an issue using points. I thought this airline was supposed to be upscale, so I didn't expect it to be a scam. So disappointed. So, the last rep I spoke to told me that there was nothing anyone could do and that I could only submit a complaint. That is sad. Hopefully, this helps others not get scammed like me. If it's like this before the flight, I can only imagine what it will be like for the flight.

I asked if our bags will be checked-in like what happened when we departed in Montreal? He answered "no", so we have to carry them on. It took 1.5 hours to pass the carried-on bags issue, but it did not finish yet! After we passed the boarding gate, the Emirates people ask us to weight our bags again! This time they found our 3 bags still overweight. Those people told us that we have two options, one is to pay, and other one is to get rid of our things to make them 21kg. We were ready to take out more things but this time we don't have our relatives with us. We had no other choice! I asked how much I have to pay for the overweight? One Emirates guy said $250, I said, "OK, I will pay." That guy then went to talk with his group and returned with paper and pen. He started talking that our overweight is two "pit", each "pit" cost $250, so I have to pay $500! I was stunned!

I asked how many kilo for one pit? This Emirates guy did not answer, he kept talking about overweight and "pit". My wife got angry and asked the guy why he said $250 a moment ago and now said $500? To my stun, this guy said he would not talk to my wife because she is angry! Then an Emirates woman showed up, she warned us that the plane will depart in 25 minutes and if we are not on board we simply miss the flight! I was getting more upset and kept asking how many kilos for a "pit"? But still no answer! Then another Emirates guy showed up and told me he will handle this case. Again I told that guy I need to know, one word, how much I have to pay so that I can decide to pay or to get rid of my stuffs. God bless us, this guy went away and after 15 minutes came back with a paper, I have to pay $250 (see photo attached).

With all information about the whole trip with Emirates anyone can see I was treated like being blackmailed! I paid almost $9000 for this trip, Emirates blackmailed me to make an extra $250, I have no choice, what I can say is that, Emirates, this is the first time but also a last. For those who look at Emirates to book a flight, particularly who want to go to Vietnam, should you keep this review in mind.

The response from Emirates' Customer Affairs was equally disheartening. An automated-sounding reply with no acknowledgement of the coffee incident nor any offer of compensation does not align with the high standards that Emirates purports to uphold. My return journey compounded my dissatisfaction, with multiple wheelchair-bound passengers, including my mother, being placed in an over-capacity compartment. This experience has unfortunately left me dreading future flights with Emirates. The service did not match the premium we paid for our tickets, and the response to our complaints has been lackluster. I am hopeful for improvement and will reconsider my stance based on my future experiences with Emirates.