Emirates

Emirates Skywards loyalty program is designed to be both non-customer-friendly and anti-customer loyalty. Their award miles expire within 3 years if not redeemed even if you have subsequent flying activity as a loyal customer. That itself is surprising since most major world-class airlines have now adopted flexible policies and do not force expiry of previously accumulated reward miles if there is continuing activity by the customer. This misguided policy does not promote loyalty at all since it's one-sided as it's clear that Emirates has no loyalty to its customers but expects its customers to continuously use its services.

I would like to say that the staff working for this airlines is disgusting. They do not assist with real issues. They also do not help you when you are stuck in other countries. I visited India with them and they would not allow me and my family member to board the flight. My sister had an issue with her visa and it was resolved, they still did not allow her on the plane even though the plane did not leave. The manager was called and he had a nasty attitude and refused to help me. All they told me was I should book another ticket. When I called the number they gave me, it was not even a working number. Then when I found the number on the internet, a flight for the same day was $3200 USD. The plane is not even luxurious to charge that amount of money for a flight. This is very unprofessional. It makes me not even want to visit India ever again. Emirates is also out of the book for an airline for me.

Absolutely atrocious service of the ground staff and call center staff. I was denied boarding by their check-in staff, because I had some minor marks on my passport (I had been to over 15 countries on that passport in the condition it was in, but I won't dwell on this point). The staff kept listing out the 'rules' and 'terms and conditions', and even when I asked for some solutions it was back to the rules; literally, no insights. When I asked about re-booking it's 'we can't help, you need to contact your travel agent'. The staff showed no compassion and provided no useful advice.

Emirates Airlines is a fraud! Adverstises to be a magical airline and had the worst experience of 10 lifetimes! Even worst: THEY SCAM people with their UPGRADES on the plane! You get an e-mail saying you can upgrade for $1800 from economy to business. Then "server" DOESN'T WORK. You go to the counter and it becomes $2000. Then the counter person says she couldn't do it, try on the plane for a "bit more". Well, I was charged $3600 per passenger to upgrade in the plane! Old, dirty, broken business seat with bad food and ok service! CHOOSE ANOTHER AIRLINE! They canceled my return flight after I complained!!!! Contacted top management Tim **, Consumer Affairs, in airport, forget it! They give you the run around only! DISGUSTING!!! ORLANDO TO DUBAI JAN 25, 2023. RETURN FEB 3, 2023.

Incredibly poor experience for such an incredibly expensive flight. We flew from Milan to Atlanta with a connection in New York. We were held on the tarmac for almost an hour and a half with no explanation. Not surprisingly, we missed our flight. I went to the counter to get rebooked to a new one. It took 2 hours for the (extremely rude) customer service representative to offer me a flight 24 hours later and a motel (1/5 star review on Google). They insisted nothing else was available even though we were seeing tons of availability on our own. Furthermore, they told us we would get reimbursed for Ubers and food during the 24 hours. I contacted Emirates several times and have had no such luck in getting reimbursed. They completely ignore you. Will never fly Emirates again despite the name brand. Give me my money for the Ubers and meals!

Terrible experience with Emirates. We spent 15K on first class return London to Dubai. It said 2 seats left, we booked and then it transpired they were not together. We were not told this on the website before booking (even cheap airlines show you this). Same for the return. We called to cancel (within an hour) and they charged us 400 pounds and said it would be 14-21 days for the refund. Shameful and backwards customer experience.

Our luggage was damaged and became useless on our trip from NYC to Milan Italy. The agent at the airport took pictures completed the report and directed me to purchase another replacement one. The item was under my disabled partner Alejandro **. I sent an email to the email provided upon returning. They took long to respond. They requested the receipt of my new item. They refused to refund stating that they only replace or repair the damaged luggage. The item has no chance of repair as confirmed by Emirates agent at Malpensa. How do you replace it if not refunding me for the new one?

I have traveled with Emirates (booking reference: **) and had a horrible experience in August and September 2022. I made a complaint to them with the following reference number: ** regarding my experience on the trip and described the issues I experienced in great detail. The airline was not empathetic towards the poor experience, overall service, and discomfort they had caused to me as a passenger. They merely apologized and brushed me off. I am very disappointed and I was hoping after making a complaint, they would be more understanding and compassionate for the discomfort I experienced which was caused by them. Unfortunately, they do not care and do not do anything to make things better. I will be strongly considering using other airlines after this experience.

31st July, I logged in to my Emirates account and tried to book my flights online. Upon doing so, there was no pricing or points information available for each options (Saver, Premium or Business, also differences in each for each flight time) and so I called the Emirates booking line. The representative (Angelo) confirmed that there is a website glitch and proceeded to assist in my booking over the phone. I made it abundantly clear to the representative that I am looking to secure business class flights in the most cost effective way (i.e. upgrade) and that I am happy to utilise all of my Emirates SkyMiles in securing my flights.

Emirates has not paid me my refund for more than 7 months now. They keep giving me the runaround. Their Customer Service does not even bother to check any history of correspondence and keeps giving me the same stupid excuses. If this is the way Emirates reports record profits, by frustrating us so that we stop following up for the refund, then kudos to them. Excellent game plan. Their customer service is the worst. No one bothers to respond for days together, and when they do eventually respond, their response is absolutely useless.