Emirates Reviews

I had an extremely disappointing experience. The customer service had no flexibility in times of war. My options were: Fly with my kids to a war zone, change my dates to ones that don't fit my travel schedule, or pay a cancellation fee. Very very very disappointed. This is the first time i fly Emirates, and definitely the last time. My flight was originally 26 July Montreal to Amman. I just changed it to random dates.

Be careful. They make you pay for seat selection and then do not refund your money for the seats, if you voluntarily cancel your reservation within the 24 hours window or outside of it by paying a penalty. They kept saying that seat selection is non-refundable. Never heard of anything like this where even if you don't travel, they keep the seat selection money. Such crooks.

Disappointing delay and even worse follow-up. Business Class/Privilege Club. My flight from Paris to Dubai was delayed over 10 hours, causing me to miss my connection. I had to fly out the next day, arriving more than 24 hours late. The hotel arranged in Dubai during the delay was appreciated but it's been the only positive part of this experience. As a Business Class passenger and Privilege Club member, I expected better. The disruption itself was bad, but the silence afterward made it worse.

I wrote an email to Emirates Customer Service on April 17 2026, with a follow up on 2 June 2026, complaining about Emirates staff behavior at the boarding gate after my missed flight on 11th April. To date, I have not received a response. While I understand the ongoing crisis, it’s still unacceptable. Perhaps this is why the staff in particular, knew his behavior would not be questioned after such a lapse of time. I certainly didn’t expect not hearing back from Emirates to my email. Perhaps my expectations were higher because of the reputation Emirates has built up over the years. This is definitely not the standard I anticipated from Emirates customer service.

I have given poor feedback for a previous Emirates flight a couple of years ago. I think we all would complain if our travel experience was poor. I thought I should also write a review when my travel experience was good. I was travelling back from Dubai to London Gatwick on 16th April 2026. I am not sure why exactly, but generally I was able to sense a lot of friendliness in Dubai Airport (which was lot less crowded). In flight, one of the attendants was very helpful. The menu did not have a vegetarian option. I said I was happy to just have the tray with the bread roll, salad and dessert and skip the main meal. She did not say anything, but then came back and gave me a vegetarian pasta tortellini. I thought that was such a helpful gesture and shows she would go further to help the customer. Her name is Vanessa (name badge says Vane’). I thank Vane for her kindness.

Very disappointing experience with Emirates on flights EK242 (Toronto–Dubai) and EK530 (Dubai–Kochi) while traveling as a family. This was not a single issue but multiple service failures throughout a long-haul journey: Inappropriate seating arrangement for a family, with members not seated together. No proper or effective response from cabin crew when concerns were raised onboard. Meal service cancelled, which is unacceptable on an international long-haul flight.

I travelled on September26,2025 from SFO to Delhi. Flight EK 226. After a very tiring day I boarded flight, travelling in Business class, seat 07A. I was expecting high level of service but alas not true. I asked for a cup of tea, it was cold, explanation was that I was sitting too far from the galley!!. Supervisor came and "pretended" to understand my frustration but the galling nuance was that this may be my first experience in business class. I have travelled on, Virgin, British Airways and Air India.

Our family's experience with Emirates airlines was great up until the very last leg of our vacation. (Dubai - Toronto) For whatever reason only 1 of our 4 bags arrived in Toronto with us, the other 3 didn't make it to the plane. The flight staff were very polite and informed me of this during the flight and explained what I had to do once we landed. So up to this point no complaints. Once we landed and proceeded to the correct desk to report this then we struggled to understand Emirates methodology for compensating customers in our situation.

Terrible experience. Made to feel like it was my fault and given very little support and still awaiting a refund for an upgraded seat that I could not use on the next leg. I was flying to Malaysia so had to fly to Dubai to connect to my next flight. I had an hour to connect which when asked I was advised that it will be all ok. Arrived on time, was first person to get off but no support on the ground to connect, put on a bus which then stood for 20 minutes doing nothing and then gate closed at my next flight although was there 20 minutes before. No support at the gate. Sent to Emirates desk then to be made felt that me missing my flight was my fault. 8 hour wait with a miserable food voucher that could only be used at certain locations. Next flight I paid for an upgrade but could not use as no seats available. Still awaiting a refund for this as their system again for this is not customer friendly!!!!

Very bad experience with them in JFK airport. Delayed our luggage for 2 days, and even we had to go back to the airport to collect the luggage which was 1h 45 mints from our hotel and me and my family of a child of 10 years had to wait 2 hrs in the airport to get the luggage, all the staffs in JFK was very rude regarding this.

What you see in Emirates’ commercial is fake for most of us, it’s only for First Class passengers. Their Economy, Premium and Business Classes are very mediocre. But I’m writing this review today because Emirates CEO, Sheikh Ahmed Bin Saeed Al Maktoum, is cheap and his airline policies are against regular people and especially people with disabilities. 

Poor service during the arrival on March 18, EK333. I booked it with wheelchair from Manila to Dubai, UNFORTUNATELY when my parents (86 YO and 76 YO) arrived on 18th, there was no wheelchair, they had walked from the aircraft until the baggage belt. I AM NOT VERY HAPPY, actually so angry coz how are you going to expect an elderly to walk that far. If I would have known that this wheelchair booking is UNRELIABLE, I should have booked them Marhaba. I am so disappointed and angry that you let my parents walk that far. I didn't expect that this will happen in Dubai on EMIRATES. I WILL NOT ACCEPT JUST A SORRY, this is completely unacceptable!!!

I’ve flown with Emirates a few times and my experience has been mixed. The planes are comfortable, and when everything goes smoothly the service feels polished. On my last flight, the food was decent and the in-flight entertainment was definitely a highlight. That said, customer support could be much better. I had an issue with my booking and it took a long time to get a clear answer. Communication felt slow and not as helpful as I expected from such a big airline. Overall, Emirates delivers a solid in-flight experience, but the ground support and customer service side needs improvement.

I am utterly disappointed with Emirates and feel completely misled after two consecutive nightmare experiences. This airline does not live up to its reputation and engages in deeply dishonest practices.

I flew on Emirates for the first time last month and was extremely disappointed. They did not follow through with their promised services, so don't be fooled. They offer a fancy, glossy package of business class, but the reality is they don't meet what's advertised. My flight was delayed landing in Dubai, but rather than drive me to my next flight as promised, they decided I wouldn't be able to make it and cancelled my ticket before I even tried. I asked the drivers at the gate if they would kindly take me, and I was denied. I ran 20 minutes across the airport, and arrived on time but was told they had made the decision for me. My baggage was delayed by 2.5 days - they couldn't explain why it wasn't loaded on the next two flights. My meal was also no longer available since they had taken me off the flight.

Emirates is a great airline to fly with and I have done so for almost 20 years. However I am completed disappointed by the customer service and there needs to be a significant rehaul there. The agents are completely inexperienced and not trained to handle queries besides very basic ones. I have been a member of the skywards loyalty program for over 16-17 years. 2 months ago when I tried to log in the pw would not work neither would it allow me to reset. Upon contacting the customer service online I was told that my daughter’s account had the same email as mine and as per their records as she is 21 now so they have cancelled my account???? My daughter has been 21 for 10 months now, so I was completely baffled. I even asked her to contact to have her email changed and she did and then she was told her account does not exist now????

I was on this flight and I needed to urgently visit the bathroom as I have a bladder infection, the flight attended refused to assist me, even after she saw me struggling with this. I ended up peeing the seats and I had to visit the doctor this morning because this made the infection worse. Her name is Ira, she’s tall and has golden brown hair. After the flight landed she did not even help me open the toilet and even the other lady that was around walked past me hitting me with her shoulder as she passed me. She had no patience nor willingness to be of help or to help me remain calm when this was happening. I am very disappointed that an airline such as Emirates, with such a reputation would have this kind of people representing its brand. I would like a formal written apology from the hostess herself. This is my second time complaining without a response from the Airline.

I had a very unpleasant experience with Emirates during the baggage check-in process. The staff were surprisingly rude and unaccommodating. As a passenger already under the usual stress of international travel, I was shocked by how strictly and aggressively they handled my luggage situation. I had slightly over 1kg extra on each piece of my checked baggage. Instead of showing any understanding or offering solutions, they insisted I remove the extra weight. I had to shift the contents into my carry-on and backpack, which was stressful and embarrassing.

Basically a dishonest company. I wasted a huge amount of time trying to get them to refund the additional amount I paid for a Premium Economy seat when Emirates rebooked me on a different flight that had no Premium seats. It should have been an automatic refund when they issued me a new boarding pass, but instead they wasted hours of my and American Express' time giving us the run around. And, I never did get a refund. Service on my Emirates flights was also condescending and poor. Will try to avoid them if at all possible.

I travel each year in summertime with my family in Emirates Economy Class. The level of food service, comfort, cleanliness and other amenities has steadily declined. Plus there are no benefits to being a loyal customer for so many years. No extra off for premier class or other upgrades., even though those seats are empty. I consistently ask to no avail. Then the buy extra luggage policy is further deceptive. I recently bought extra luggage as it said 60% off and when I called to say I was over charged, I was told that 60% was applicable after buying 5 pieces of luggage. Emirates has really declined in services and representation. Their staff is still courteous but other than that there is no value or attraction in traveling with Emirates.

Emirates charged me double for my business class booking, which cost $4674.35. When I requested a refund for one of the payment methods, they canceled my booking entirely and only refunded $71.65. This is the worst experience I’ve ever had with an airline.

I was a first class passenger. September 30th I was at Delhi airport. I was told my ticket is cancel because I did not pay visa fee. Before I reach to airport I have call Emirates air customer service TWO TIMES. Both time I was told I can pay fee at Dubai airport. At Delhi airport they hold me TWO hours. I offer to pay at Delhi airport with my American Express card or cash. They said they cannot accept payment there. I was So embarrassed and very nervous while they was holding me in first class line then someone from airport pay them and I have to pay him cash to get in the flight. 2nd Flight flight from Dubai To New York someone had heart Attack and die front of me. It was very bad experience. I am having trouble of sleeping and having nightmares.

Husband and I flew with this airline. Honestly, the worst experiences we had were in business class. They wouldn't allow us to get into their lounge since they claimed it was upgraded to business only. Their business class costs around $700, which is way more expensive than other airlines that offer more luxury and better service. First and last, never again. They won't treat you nicely. It's all talk about their airline, but they're not good at all. Won’t recommend and wish they have zero stars. Not even worth one star!

I recently booked a trip for my parents with Emirates Airlines, traveling from India to Seattle via Dubai. While I had high expectations based on their reputation, our experience with the wheelchair assistance service was disappointing. At Dubai Airport, despite a prior request for wheelchair assistance for both of my parents, none was provided. This caused a lot of inconvenience and stress, especially during the layover in a large and busy airport.

A year ago we had a major issue with Emirates Airlines which was 100% their fault, and I proved it was their fault yet they refuse to resolve the issue. I contacted them weekly and still no resolve. They are disgusting and no one should fly with them unless you don't care anything about responsibility of an airline, or lack of customer service. They cost us our trip to Cairo and all our tours etc. and refused to fix the situation or pay us for their ignorance.

I will give zero star. I have been flying for so long and each year their quality is getting worse. Fortunately, so many other options are now available. Worst cabin crew with attitude and treat customers as if we are flying free at their mercy! Flying by itself is stressful, on top of it, one has to put up with their arrogant attitude! Avoid them and use other world class airlines like SA and Qatar.

Please be careful! Emirates may serve contaminated water to their passengers and they may not know. If you argue over not getting a bottled water in this big airline the argument could lead you to get denied boarding on your next Emirates flight and get blacklisted. That is how the attendant crew are cruel and not trustworthy. They can simply poison and accuse passenger who argue over food and deny boarding them which costed thousands of $. I am sure they don't get away with it and pay much more somewhere else and that everyone can see how this Airline make false reports to protect their interest where the lost fund is a saving for a year of work. I am sure they won't get away cause those few flight attendants will do what they did to me and will get punished by those who can go after them.

I flew from Abu Dhabi on 12th November 2024. ( EY 05). The flight departed on time and arrived at IAD Washington DC an hour early. Excellent service. Also the Service I received from Ms. Arabelle ** was exceptional. She is very polite, kind, caring and professional. She deserves a recognition from the company. Thank you Ms. Arabella.

Emirates has always been pretty good. Dropping off Family at MIA - Brayan ** went above and beyond, first with his professionalism, then his efficiency confused us. I felt 1st class during our interactions with him. God Bless Brayan for his compassion. Please have him train others.

In response to your solution, I'm appalled by the outcome of this ongoing discussion regarding the damages done to my suitcase. Again, I never requested to have my suitcase repaired nor to receive assistance from the LV company. I purchased this suitcase from an external entity, and your company-Emirates Airlines, carelessly mishandled my suitcase. It has taken over 6 months for Emirates to decide on giving a $50 compensation and have stolen my damaged bag in the process. Upon the request of the airlines, I gave my suitcase to the Emirates/JFK handler on July 26, 2023 and have yet to receive the suitcase. In this regard, if my suitcase is not going to be returned, it is no longer consider damaged, it has transitioned to lost/stolen. I will like to escalate this issue further to a formal legal complaint due to the maltreatment and dishonest behavior conducted over the past 1 year.

I travel with Emirates from Dubai to Mumbai and return with my 2 yr old daughter. Trust me it’s a worst staff and service ever I have seen. While returning the haut was at Dubai Airport and there was a long Queue for boarding. As I was traveling with kid and that too single mother I requested the staff to get me in as my daughter was very cranky because of long wait and 3 hrs layover. Unfortunately I have to say this the staff is least bother about it and said you cannot go in and I have to be in the queue. I was really mad about it. Why the hell they mention that they give priority to kid while boarding. They do false advertising. Staff were so rude and arrogant special in Dubai airport. Because my day was cranky she fall down and got hurt and my whole trip got ruined. I will never recommend anyone Emirates flight.

Review of Emirates Airways. I recently had a disappointing experience with Emirates Airways. Due to medical issues, I had to cancel my flight. Despite informing them, I was still charged a $400 no-show fee and an additional $1000 to rebook the next flight. When I suggested purchasing my own one-way ticket and using my original return flight, they refused, stating that I must take the first flight to access the return flight. This policy felt inflexible and added unnecessary stress to an already difficult situation. Additionally, I was initially booked on a flight with a three-hour delay in Dubai, which was manageable. However, they did not allow me to board that flight and only offered an option with an 11-hour layover in Dubai. This added further inconvenience to my travel plans.

I am not a person of writing reviews as this could affect businesses but With Emirates I am been forces to get out of my chest. Worst customer service in my entire experiences flying around the world. Here is my history, I did have a flight booked months in advance for my birthday which for personals issues I had to cancel, before cancelling I called their customer services where I asked the best way to do cancellation as putting on hold my flight or others options, by their customer services instructions best way was to get a full refund back to my account which I agreed but before explaining them that the credit card that I used to buy the tickets it was cancelled due bank went out of business which their representative told that was not a problem as when I did the request of refund I could add where I wanted the money to be deposit which I did.

One of the worst cabin crew staff first and last experience to waste the money on Emirates, staff is very rude. If you ask them any help they will disappear and it seems like they are paying the money to us to travel. Will never ever travel on Emirates and even will advise other who are planing to travel on emirates to not waste your money on Emirates.

Emirates Airline may have a good service during the flight, but it has the worst customer service who do not have the ability to perform simple task. Even their complaint department does not bother to properly respond to every detail of your complaint. They are the worst airline ever that I had experience with their on land customer service and Dubai Airport.

Emirates. We had flight to Delhi via Dubai on the 29th to be there for Easter morning. We reached at 5:10pm for 9:50pm flight. We stood in the check in line for almost 2 hours before they even acknowledged that there is a delay and then another 45 minutes before they told us the flight is cancelled. When we tried asking for them to find other options since their only next flight was the following night they said they weren’t equipped to check flights at the airport and made us call. They didn’t even know the flight is cancelled or why more confirmation that it was due to the lack of customers on Good Friday and so they rescheduled to save money. They already told us nothing was wrong with the plane and couldn’t provide any valid reason for the cancellation.

This was the WORST most INHUMANE experience we've ever had to date, with any airline. no support or guidance from the Emirates team - in fact they shouted and laughed at us. Flights were cancelled the Tuesday before we were due to fly because of extreme weather, which is understandable, BUT the Wednesday after we were still told to come to the airport, even though no Tuesday passengers had flown. Our flight was rescheduled 6 times, and then eventually cancelled just after midnight. We were told to stay at the airport until 9am the following day to maybe get a flight.

Let's first say I was very excited about flying with Emirates. This would be both me and my first time. We are traveling to Dubai for the first time on our 11th anniversary. I called customer service six times before I booked and looked through the website multiple times before I booked our flight. Through the conversations with the reps and reading through the website, I was told I could use miles to upgrade my seats. I was also told how many points I needed to upgrade my seats. So I opened the Emirates card to get 60k miles, joined the Skyward program to get 10k miles and other benefits, transferred miles from other points programs, and purchased additional miles from Skyward.

I traveled with my wife and daughter. Roundtrip from Montreal, Canada to Ho Chi Minh City, Vietnam, departed on Feb 23, returned on March 14, 2024. When we checked in at YUL on Feb 23, the agent at the counter just asked us to also check in our two carried-on bags without weighting, we did and everything was fine. However, when we checked-in for the return flight from Ho Chi Minh City on March 14, 2024, flight EK 0393, the agent weighted our carried-on bags and said Emirates allowed only 7kg/each, and our 3 bags are over 30kg. This agent did not issue boarding passes, he asked us to remove things inside to make them 21kg in total, and come back to get boarding passes. We went out the airport to where our relatives were waiting to give them things we have to remove. When we returned to the counter the agent did not reweight our bags; he just said: "next time don't bring overweight" and gave us the boarding passes.

I recently traveled with Emirates from Dallas to Dubai on flight EK222 and the experience was far from the world-class service I anticipated. As a frequent flyer, I understand the unpredictability of air travel, but certain aspects of this journey require attention. Firstly, the presence of crying children can be an inevitable part of flying, but when seated next to two infants for an extended flight, the disturbance is considerable. While I recognize the limitations of the cabin crew's influence over children's behavior, the lack of intervention or alternative solutions was disappointing. Moreover, an incident involving hot coffee being accidentally spilled on me was met with a mere apology, with no first aid or proper assistance offered. I was surprised to learn that such an incident wasn't even reported by the cabin crew, as per the airline's response.