Emirates Reviews

Emirates charged me double for my business class booking, which cost $4674.35. When I requested a refund for one of the payment methods, they canceled my booking entirely and only refunded $71.65. This is the worst experience I’ve ever had with an airline.

I was a first class passenger. September 30th I was at Delhi airport. I was told my ticket is cancel because I did not pay visa fee. Before I reach to airport I have call Emirates air customer service TWO TIMES. Both time I was told I can pay fee at Dubai airport. At Delhi airport they hold me TWO hours. I offer to pay at Delhi airport with my American Express card or cash. They said they cannot accept payment there. I was So embarrassed and very nervous while they was holding me in first class line then someone from airport pay them and I have to pay him cash to get in the flight. 2nd Flight flight from Dubai To New York someone had heart Attack and die front of me. It was very bad experience. I am having trouble of sleeping and having nightmares.

Husband and I flew with this airline. Honestly, the worst experiences we had were in business class. They wouldn't allow us to get into their lounge since they claimed it was upgraded to business only. Their business class costs around $700, which is way more expensive than other airlines that offer more luxury and better service. First and last, never again. They won't treat you nicely. It's all talk about their airline, but they're not good at all. Won’t recommend and wish they have zero stars. Not even worth one star!

I recently booked a trip for my parents with Emirates Airlines, traveling from India to Seattle via Dubai. While I had high expectations based on their reputation, our experience with the wheelchair assistance service was disappointing. At Dubai Airport, despite a prior request for wheelchair assistance for both of my parents, none was provided. This caused a lot of inconvenience and stress, especially during the layover in a large and busy airport.

A year ago we had a major issue with Emirates Airlines which was 100% their fault, and I proved it was their fault yet they refuse to resolve the issue. I contacted them weekly and still no resolve. They are disgusting and no one should fly with them unless you don't care anything about responsibility of an airline, or lack of customer service. They cost us our trip to Cairo and all our tours etc. and refused to fix the situation or pay us for their ignorance.

I will give zero star. I have been flying for so long and each year their quality is getting worse. Fortunately, so many other options are now available. Worst cabin crew with attitude and treat customers as if we are flying free at their mercy! Flying by itself is stressful, on top of it, one has to put up with their arrogant attitude! Avoid them and use other world class airlines like SA and Qatar.

Please be careful! Emirates may serve contaminated water to their passengers and they may not know. If you argue over not getting a bottled water in this big airline the argument could lead you to get denied boarding on your next Emirates flight and get blacklisted. That is how the attendant crew are cruel and not trustworthy. They can simply poison and accuse passenger who argue over food and deny boarding them which costed thousands of $. I am sure they don't get away with it and pay much more somewhere else and that everyone can see how this Airline make false reports to protect their interest where the lost fund is a saving for a year of work. I am sure they won't get away cause those few flight attendants will do what they did to me and will get punished by those who can go after them.

I flew from Abu Dhabi on 12th November 2024. ( EY 05). The flight departed on time and arrived at IAD Washington DC an hour early. Excellent service. Also the Service I received from Ms. Arabelle ** was exceptional. She is very polite, kind, caring and professional. She deserves a recognition from the company. Thank you Ms. Arabella.

Emirates has always been pretty good. Dropping off Family at MIA - Brayan ** went above and beyond, first with his professionalism, then his efficiency confused us. I felt 1st class during our interactions with him. God Bless Brayan for his compassion. Please have him train others.

In response to your solution, I'm appalled by the outcome of this ongoing discussion regarding the damages done to my suitcase. Again, I never requested to have my suitcase repaired nor to receive assistance from the LV company. I purchased this suitcase from an external entity, and your company-Emirates Airlines, carelessly mishandled my suitcase. It has taken over 6 months for Emirates to decide on giving a $50 compensation and have stolen my damaged bag in the process. Upon the request of the airlines, I gave my suitcase to the Emirates/JFK handler on July 26, 2023 and have yet to receive the suitcase. In this regard, if my suitcase is not going to be returned, it is no longer consider damaged, it has transitioned to lost/stolen. I will like to escalate this issue further to a formal legal complaint due to the maltreatment and dishonest behavior conducted over the past 1 year.