Emirates Reviews

What you see in Emirates’ commercial is fake for most of us, it’s only for First Class passengers. Their Economy, Premium and Business Classes are very mediocre. But I’m writing this review today because Emirates CEO, Sheikh Ahmed Bin Saeed Al Maktoum, is cheap and his airline policies are against regular people and especially people with disabilities. 

Poor service during the arrival on March 18, EK333. I booked it with wheelchair from Manila to Dubai, UNFORTUNATELY when my parents (86 YO and 76 YO) arrived on 18th, there was no wheelchair, they had walked from the aircraft until the baggage belt. I AM NOT VERY HAPPY, actually so angry coz how are you going to expect an elderly to walk that far. If I would have known that this wheelchair booking is UNRELIABLE, I should have booked them Marhaba. I am so disappointed and angry that you let my parents walk that far. I didn't expect that this will happen in Dubai on EMIRATES. I WILL NOT ACCEPT JUST A SORRY, this is completely unacceptable!!!

I’ve flown with Emirates a few times and my experience has been mixed. The planes are comfortable, and when everything goes smoothly the service feels polished. On my last flight, the food was decent and the in-flight entertainment was definitely a highlight. That said, customer support could be much better. I had an issue with my booking and it took a long time to get a clear answer. Communication felt slow and not as helpful as I expected from such a big airline. Overall, Emirates delivers a solid in-flight experience, but the ground support and customer service side needs improvement.

I am utterly disappointed with Emirates and feel completely misled after two consecutive nightmare experiences. This airline does not live up to its reputation and engages in deeply dishonest practices.

I flew on Emirates for the first time last month and was extremely disappointed. They did not follow through with their promised services, so don't be fooled. They offer a fancy, glossy package of business class, but the reality is they don't meet what's advertised. My flight was delayed landing in Dubai, but rather than drive me to my next flight as promised, they decided I wouldn't be able to make it and cancelled my ticket before I even tried. I asked the drivers at the gate if they would kindly take me, and I was denied. I ran 20 minutes across the airport, and arrived on time but was told they had made the decision for me. My baggage was delayed by 2.5 days - they couldn't explain why it wasn't loaded on the next two flights. My meal was also no longer available since they had taken me off the flight.

Emirates is a great airline to fly with and I have done so for almost 20 years. However I am completed disappointed by the customer service and there needs to be a significant rehaul there. The agents are completely inexperienced and not trained to handle queries besides very basic ones. I have been a member of the skywards loyalty program for over 16-17 years. 2 months ago when I tried to log in the pw would not work neither would it allow me to reset. Upon contacting the customer service online I was told that my daughter’s account had the same email as mine and as per their records as she is 21 now so they have cancelled my account???? My daughter has been 21 for 10 months now, so I was completely baffled. I even asked her to contact to have her email changed and she did and then she was told her account does not exist now????

I was on this flight and I needed to urgently visit the bathroom as I have a bladder infection, the flight attended refused to assist me, even after she saw me struggling with this. I ended up peeing the seats and I had to visit the doctor this morning because this made the infection worse. Her name is Ira, she’s tall and has golden brown hair. After the flight landed she did not even help me open the toilet and even the other lady that was around walked past me hitting me with her shoulder as she passed me. She had no patience nor willingness to be of help or to help me remain calm when this was happening. I am very disappointed that an airline such as Emirates, with such a reputation would have this kind of people representing its brand. I would like a formal written apology from the hostess herself. This is my second time complaining without a response from the Airline.

I had a very unpleasant experience with Emirates during the baggage check-in process. The staff were surprisingly rude and unaccommodating. As a passenger already under the usual stress of international travel, I was shocked by how strictly and aggressively they handled my luggage situation. I had slightly over 1kg extra on each piece of my checked baggage. Instead of showing any understanding or offering solutions, they insisted I remove the extra weight. I had to shift the contents into my carry-on and backpack, which was stressful and embarrassing.

Basically a dishonest company. I wasted a huge amount of time trying to get them to refund the additional amount I paid for a Premium Economy seat when Emirates rebooked me on a different flight that had no Premium seats. It should have been an automatic refund when they issued me a new boarding pass, but instead they wasted hours of my and American Express' time giving us the run around. And, I never did get a refund. Service on my Emirates flights was also condescending and poor. Will try to avoid them if at all possible.

I travel each year in summertime with my family in Emirates Economy Class. The level of food service, comfort, cleanliness and other amenities has steadily declined. Plus there are no benefits to being a loyal customer for so many years. No extra off for premier class or other upgrades., even though those seats are empty. I consistently ask to no avail. Then the buy extra luggage policy is further deceptive. I recently bought extra luggage as it said 60% off and when I called to say I was over charged, I was told that 60% was applicable after buying 5 pieces of luggage. Emirates has really declined in services and representation. Their staff is still courteous but other than that there is no value or attraction in traveling with Emirates.