Frontier AirlinesConsumerAffairs Unaccredited Brand
The Frontier Airlines acted irresponsibility by withholding information and denying basic needs to customers on the 3 hour delayed Frontier flight #1924 AUS to IAD. Original departure time was 5:35 pm Central Time. However, on the day of the flight it was delayed to 6:17 pm. Upon arriving to the airport the flight was delayed again until 6:47 and again to 7:11. At 6:55 the flight began boarding. When asked the crew said they did not know why the flight was being delayed and added that many flights are delayed today. This information is irrelevant and definitely not customer friendly. At 7:11 the captain made an announcement stating that the plane was going to be undergoing the de-icing process. Stating that the process was going to take 10 minutes. At 7:30 the plane taxied, crew began the safety speech, and everyone was asked to put all their phones on airplane mode. Without finishing and not saying why, the crew stopped the process.
At 7:45 the crew once again began the safety protocol. At 8:10 we were still sitting on the ground. Elderly man, a pregnant woman, and another adult tried but were denied usage of the bathroom. This is an hour after boarding. At 8:30 we taxied again sitting. Finally at 8:45 we took off. This is a three hour delay. No reason posted or provided. No food or beverage offered for free except water. Unacceptable treatment of customers with horrific communication. I strongly encourage a refund be issued to customers for this flight for inhumane treatment. No food and denying people to use the bathroom is unacceptable. Beyond dissatisfied with the airline. Will not be considering this company again.
Other info: The price of the ticket was over $300. Carry on bag was extra $40. I understand the pricing strategy for the airline, but that is excessive. At 8:00 pm the company issued a $25 dollar voucher but did not let anyone know (as there is no internet on the plane). Perhaps we could have used it to eat, but again communication is broken down. $25 hardly covers any of the trouble. $25 will not be 'enticing' enough to fly with them again. Unreliable and doesn't care about customers. Needs proper resolution by starting with an explanation.
My flight on 12/31/17 was cancelled due to a mechanical issue with the plane. Next available flight with Frontier was not until four days later so I called the telephone number that was given to me by Frontier so they could assist me with finding a different airline. After being on hold for over an hour (along with the other 250 cancelled passengers) I contacted United and was able to book a flight for $1500 for my husband and me to get home at 1:00 am this morning. Now customer service is saying that they won't reimburse me the promised $600 per ticket for flying another airline because I booked the flights myself!
I was kicked off a Frontier flight yesterday 12/28/17 in Orlando coming to Memphis. It was me, wife and 3 children. My 13 yrs old supposedly took a picture in the plane that bothered the flight attendant. I searched my son phone and I didn't see any picture anyways... the pilots approached me and told me, “If your son like to take a picture we are more happy to let him sits in our seats once the flight is over and take a picture for him.” The other pilot offered me to sit in his seat to experience the feeling which I thanked him and refused to sit, so we can leave and make it home... Shaked hands as they were very kind to us. Went back to our seats. Waited over 20 min to find out, two personnel asked all of us to leave the plane as the flight crew are not willing to take off, over my son picture they felt unsafe!!! I told them I searched his phone, there is no picture. I was like, "Are you guys serious going to humiliate us over this ignorant reason..."
They said we must leave or they can make us leave by calling the cops if we refused to leave... after we left they tried to schedule us for the fourth of Jan which I refused because we are not from Orlando and it's 7 days away. Finally they booked us a flight with Southwest going to Chicago then to Memphis... Instead of being home at 3:30 pm we didn't make it home till 1am the next day... my wife is a Muslim and wearing a scarf… The only reason I was kicked off the plane with my family was the racial profiling. That picture was just a stupid excuse to humiliate us all... people take pictures and videos in the plane all the time. Never heard they got kicked out. Even those who video the doctor who got kicked off a United Airline, they didn't kicked out for recording the incident. I want this matter resolved before I take a legal action against Frontier Airlines.
Flight 555, depart 0816 - 12/27/17, from DEN. Arrived at 06:20 hrs. Check-in line outside manned by one agent; 175 ft. +/- long. Instructed son and grandson to go inside to check-in. Driving away, he texted, saying line even longer; two agents working. Three cities were called out, but, not their destination. They missed their flight, telling him flight available in 2 days. Called 800#, told could get flight next day; telling me fees would be $424 extra. WILL NEVER FLY THEM AGAIN!
We arrived at the airport at 5:00 AM for our 630 flight. Our flight was delayed then we had to deboard the plane due to no water on the plane and then we had to deboard the plane again because we had an aborted takeoff due to engine failure. We then waited for 3 to 4 hours when we were told our flight was canceled with no resolution. I spent about an hour on the phone with one of Frontier's representatives who after an hour finally found us a flight out the same day. This flight is now delayed 2 1/2 hours and we just got a notification that it’s going to be delayed another 45 minutes. We’ve missed a day of vacation and incurred another $600 in expenses because of it. No accommodations from the airline. Customer service stinks. Never flying them and will be sharing the story.
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I flew from Las Vegas on November 3rd. Arrived in Atlanta the morning of November 4th. I wear a back brace permanently. I took it off because the seating was very tight & uncomfortable. When I got to the carousel I noticed I didn't have my back brace. I spoke with the agent to see how would I go by getting my back brace again. She informed me that I had to go online to the lost and found to do a report a claim of my back brace. She informed me it takes 10 to 14 days before the item is returned to the main hub. I contacted customer service Lost and Found by email. Someone finally got back with me and stated it had not returned it.
I emailed again another 14 days passed after the date and I was informed that they received a back brace from Atlanta but they wasn't for sure if it was mine. I told the young lady if that was the only back brace that was reported from Atlanta on November 4th that was my back brace. She asked me could I describe it. I told her yes. She still said she could not tell me that was my back brace. I have been in severe pain and discomfort because I do not have my back brace. What do I do from this point to get my back brace back because I am need of it. It's been over a month and no reply from the last email that was sent. They are refusing to return my back brace. It was the only back brace returned within the 14 day turnaround of my flight.
I requested a 'gate pass' for a family member to meet my special needs brother at both destinations. I not only requested it at the time I purchased the ticket, but I also called one day before he flew to make sure that they had made a note in his file of his needs. They assured me it was noted in the file. From Cincinnati to Florida all went well. However, the return trip was lacking from the time we checked in. I was rudely spoken to by a ticket counter rep. telling me I couldn't go with him to the gate. I asked him to please check the file before telling me I can't go to the gate with him. He clearly read the file and the gate pass was issued. No apology for being rude and abrupt was received.
As the family member arrived at the Cincinnati Airport to meet my brother at his gate upon his arrival, he found no one was working at any ticket counter. So, no gate pass could be issued. He tried to find someone to assist him and no one was available. He went to security and explained and of course, they couldn't help. Once I was notified that this had happened, I immediately called Frontier to inform them and spoke with a gentleman that I could barely understand. Mind you, it took me about 10 minutes to get to the point where I was given a live person to speak with! Automated services are a pet peeve of mine, but this was extremely poor!
I explained the situation to him and frantically told him that I needed someone to meet my brother at the gate if they were not going to allow a gate pass for the family member that was there to meet him. He assured me that he had made a note and was going to contact someone from the airport to meet my brother at the gate. He also assured me that he would have the person meeting him explain what had happened as my brother had been instructed by me before leaving me in Florida not to go anywhere until he saw the family member that was there to get him. NONE OF THOSE PROMISES OCCURRED.
No one was there to meet him. My brother got lost in trying to make his way to baggage claim. The family member meeting him there called his cell phone and he fortunately had it on. He was able to talk him through on where to walk and what to look for. Once he finally reached him there was no sign of his luggage! This has been a stressful event and all because Frontier did not fulfill their responsibility of getting a special needs passenger safely to their final destination as they promised they would.
I might add while I waited at the airport with my brother to get him boarded on the plane there were people all around me that had been there for 6 hours as the flight they were booked on had no crew members show up to fly the plane. They finally got a crew and then found out that it wasn't even a Frontier plane...it was a charter plane. This has happened to my son in the past, and I have many other people say the same thing happened to them. I won't be around for it to happen to me. Delta here I come! Bye, Frontier!! Your rude customer service, poor phone customer service, and lack of fulfilling responsibilities to passengers is unacceptable. At this rate, your company won't last.
Zero stars isn't an option. Delayed our flight 3 times. This airline shouldn't even exist. Charge for bags. They are the worst flight to take. Will never ever think about flying with them again!!! No Explanations. Service rude telling people to step aside. This is nonsense and is absurd!!!
After arriving onto the plane my husband tried to put jacket into compartment. The flight attendant Brittney told him, "Please do not put it in there." Then she allowed others to put in so my husband put in there, due to being treated differently. Then the flight attendant got mad and had some ladies come loudly and rudely tell my husband to not cause problems in front of everyone. Then the flight attendant refused to fly and plane and had my husband kicked off and leave his kids and wife to fly to Buffalo, NY alone with nothing. The flight attendant stated my husband put his hands on another which never happened! So my husband had to a separate flight, meanwhile me and my kids are stuck in an airport for 3 hours waiting. Lawsuit on its way!
We paid to have our child travel as an unaccompanied minor. Frontier Airlines was responsible for delivering him safely to his grandparents in Iowa and verify their ID prior to releasing him. They did none of that. Instead they told my parents to "wait outside security and an airline rep will bring him to you". While my parents did as instructed, the airline left our son alone to find his way. It took a police officer to find our son. He was found alone in the now vacant destination gate area. He was in the jetway (not sure how a door was left open). The plane had been taxied away and our son was exposed to the cold elements and could have easily fallen off the edge of the jetway bridge. He had been there for 45 minutes before being found. He had been calling his grandparents to come get him. The police officer was extremely upset at what he found. So far the airline has not done anything to address this incompetency and negligence!
Terrible seating, baggage fees hostage on return flight - We booked a round trip flight from St Louis to Cancun. On the trip down we only had to pay a fee for our checked bag and not the carry on. On our return trip Frontier forced us to pay a fee for the carry on. Won't be using them again.
A billion dollar company took 100 dollars from us because my kid got really sick and couldn't fly and has had issues ever since. We can't afford to fly, but I had to go to Florida and found a round trip ticket for 100 dollars, so I figured I would take my kid out of school for four days so he could get an experience that we couldn't afford to do. We got to the airport and he was just too sick to fly. He had to go to the hospital and they can't figure out what is wrong. (The problem still persists). They said at the gate most likely they would refund the money. My wife came and picked him up and I went on the flight because I had to get on the plane leaving my son behind.
Terrible experience. It was a few weeks of excitement down to sadness. I wrote in and they said that they wouldn't refund the 100 dollars and told me I needed to find another flight within a certain period of time, but of course we can't afford any of the flights, so two days ago I asked them to return the money, but they never responded so instead of doing the decent thing they took the money. I still owe that money on my credit cards and I just keep paying interest on it because I can't pay my credit cards off. I just don't like big companies who don't do the decent things. Frontier is in my book just bad morally.
Yes I was flying from Tampa back to STL. Got there early. The kiosk was work. Waited in line for 20 minutes while the employees yacked away to each other. After saying "Excuse me" 10x’s she said, “Can I help you?” I said. “Yes I need to check in.” Gave her my confirmation code she then turns around tells me I can’t make my flight. I’m 2 minutes late. I didn’t have any bags any carry-ons nothing with me just get through the check and that was all. So I called Frontier. The lady Maria was rude and told me if I wanted to make the next flight I would have to pay 441$.
This was after my Monday flight had been changed. Paid a total of over 200$ for tickets to catch a flight from another airline. Told me it was non-refundable. Rude horrible service and now has costed me over $600 because I had to take a last minute flight. If you’re thinking about flying do not and repeat do not use Frontier. They will screw you over. Never again will I think about using them and will be calling the bank for a refund.
I'm an avid traveler and I always come to the airport 3 to 4 hours early before flight departure. November 27, 2017, I could never forget this day how Frontier mislead over 13 passenger missed their flight due to change of gate without notification on our Frontier apps or email. My flight supposed to departs on 10:50 PM but I am already at Gate D17 since 4:30 PM with 3 children and one of the children has asthma problem. We needed to catch a flight that day since my daughter was out of her medication. When 10:30 comes I asked the Frontier Rep on gate D17 regarding the status of your flight since our flight leaving soon and she told us among other people that the gate has been change to gate D20. We were running to gate D20 and since there's a line I have to wait and only to find out that our flight already took off.
I was dismayed and stress-out because all our check-in luggage already gone. No clothing and no extra money from our 5 days long vacation. The most stressful part, my daughter needed her asthma medication. As we complained the manager in charge that time threatened all of us to call security and dragged all of us out the airport. I begged her for the life of my daughter to let us catch the next flight to any of Florida destination. She told me have to pay for change flight and it would be over $300 per person. I was in tears because I only have less $400 left on my account. She then suggest to catch the next available flight until November 229, 2017. I begged her again to let us catch a flight to Miami instead (the last flight for the night).
She said that it is better to purchase another ticket than changing our flight. So I just swallowed all the painful experience that night and willing to pay $99 per person. Later, she probably realized that announcing the gate change in D20 may not be clear if you are in gate D17 due to different factor such as noise etc. She then let us catch the flight to Miami for FREE. When we arrived to Miami the next day, we have to rent a car to drive to our final destination. My daughter had difficulty breathing and the stress I have gone through this whole experience is out the roof. I will never ever fly this airline again. When I got home my aunt told me that her co-worker experience the same issue and other people I know.
Horrible experience!! Frontier Airlines totally screwed us!! We were at the airport in plenty of time to board, but because I did not log in to their app on my phone in time - I did it while in the baggage line and missed it by 8 minutes - they refused to print our boarding passes. 2 people in line in front of me checked their bags and were handed boarding passes. They were extremely rude too!
When my daughter asked for a number to call to speak to a manager, they gave her a number for lost luggage. We were stranded at the airport in the middle of the night because I did not “check in” on time on an app on my phone?!?! We went back to our hotel and I bought 2 more tickets from another airline that cost me almost $1200.00 just to get home!! I tried to call Frontier when I finally made it home and you can imagine how that went! No matter how good of a deal Frontier offers you it’s not worth it!
Son's flight was delayed over 3 hours. Passengers have to check in at the original time of departure regardless of delay. They're literally held hostage at the gate. Frontier didn't offer any compensation. Gate attendants are MIA and not providing any updates. And then told my son he is lying when he said customer service line said they would get vouchers at gate. Now he isn't landing until 3 am and he has to take a cab home for more than $100. All this money for the crappiest airplanes and worst customer service. United Airlines isn't even this bad. Frontier is by far the WORST airlines ever.
I am not a big fan of writing a review but I have to do it for this one. I never heard of this airline before, and it make sense why, and reading most of the reviews, It is just a matter of time this Airline will go out of business soon. I have purchased tickets for my parents and they charged them $45 for the first luggage, and $50 for the second. Also, a carry on bag fee is the same as a regular luggage, which means even though the carry on bag is usually less than 10lbs, they still make me pay the same price as for 23lbs luggage. Basically this airline is running business as Money first NOT customers. Honestly, I will not be surprise if they start charging to use a restroom soon. So, this is my first and last experience with Frontier.
We booked our trip to Florida many months in advance and a couple of weeks later decided it would be best to fly out 1 day sooner. When I called Frontier Airlines to move up my departure date to the day prior they told me it would cost me over $900 in fees to make the change! I had only paid $550 for all 5 of my family members to fly round trip and I told the customer service person that such high fees was unfair and unnecessary since our flights were still many months away. He did not care and offered no remedy.
If I could I would leave a zero star review. 1. My name was spelled wrong on the boarding pass which made so much confusion at the gate. 2. A display panel malfunction kept us sat on the plane for more than an hour and were offered nothing to ease the situation of no air and no drinks. 3. Sat for another 30 minutes in the lobby just to find out they were putting us back on the same broke plane. This is where it gets worse. I have a specific flight anxiety that makes it a stressful and a struggle to reboard the same plane that had a malfunction previously. I made numerous attempts to tell everyone on Frontier this problem and asked if I could catch another flight. Frontier staff were rude, argumentative and one woman was offended when I asked to change planes due to my situation. And to add to the lack of compassion, she stated "planes break and get fixed and break... everyday."
Why would anyone tell that to someone with flight anxiety? So I was not accommodated and had to get on the plane to get home. It was sheer hell. And not once did an attendant come to ask about how I was doing even though I was clearly freaking out. How four airline attendants have no clue to handle a situation other than banging on a bathroom door and drawing attention from the whole plane to an already difficult situation is beyond reason. Frontier crew and staff and attendants have shown lack of empathy and distress training. Not to mention horrible planes, and piss poor customer service. Frontier is the worst airline ever. Save your money if you want a competent airline.
My daughters and I were scheduled on a 10am flight that was delayed then finally cancelled 6 hours later. We were given a snack voucher, a sheet with the main number to call to get on another flight leaving SFO to PHL. I was told the only available flight was 2 days later! We were then given another sheet offering to accommodate our need to rebook another flight up to $400. Anything flight exceeding that amount was to be paid by me. The sheet also promised hotel/ground transportation & meal vouchers if you were unable to fly out the same day. None of the above options were honored. After 5 hours, 6 different phone agents, 5+ airport agents many of us got nothing more than the runaround. I went from being told my out of pocket expense after their $400/pp voucher would be anything from $700+ to over $1000 and over 16 hours to travel home the following morning.
After spending 10 hours in SFO and over 4 hours on the phone, my girls and I walked away with no hotel accommodation/transportation voucher & now $100 Lyft fee at my expense and an additional $300+ dollars for air and baggage to FINALLY fly out the next morning. All in all Frontier failed to keep their word on so many levels and manager Kathy couldn't be bothered to as much as come out from behind office doors to address the accommodations they offered and DID NOT follow through on. Yet, only directed employees to relay the runaround to the rest of us calling every and any phone number given to us. Only to continuously be told that the airport staff was accountable for honoring room/food and ground transportation vouchers.
In addition, Kathy insisted that SHE, was able to find flights out to Philadelphia later tonight for an additional $40-$50 pp. EXPLAIN to me how not 1 of the 6 different agents could find ANYTHING remotely similar/affordable/close to that via Frontier or any other airline? Their $200pp credit voucher doesn't compensate or cover for time lost, the added expense I incurred in additional airfare, transportation fees, room accommodations, additional baggage fees, parking fees, kennel fees and loss of wages. DO NOT offer or state you are willing to accommodate then fall short and lack the customer service skills/training to address your customers.
They nickel and dime you to death and then make you feel like you don't matter. They cram you in with extremely narrow and molded plastic seats. None of our seats were able to recline! I was extremely upset with the lack of comfort on a nearly four-hour flight. Then I saw on my local news channel a rebuttal to our news caster, Kyle Clark, that was very unprofessional and rude. NEVER FLY THEM AGAIN.
On Saturday November 4th 2017 I was scheduled through Justfly.com to fly out of Phoenix AZ to Denver CO then on to OKC, as I am sitting at the gate with my boarding pass, passengers are informed the plane is under maintenance and will be delayed 3 hours, the attendant at the desk did call Denver to see if it were going to still be possible for me to make my connecting flight, No was the answer, then the only options given by Frontier Airlines was a refund, or reschedule, since I had gone through a booking site and am on United coming back a refund would only be half of my ticket price, so I had to reschedule for Sunday November 5th, as a result I now have an 8 hour layover in Denver instead of the original 2.
This trip is for me to have spent 2 days with my daughters and grandsons in OKC one of which is turning 2 on Sunday and as a result of how late I am getting into OKC will miss his birthday party at the park they have planned and I leave OKC to come back to Phoenix on the 6th, so instead of getting the whole 2 days with my family I will only be getting maybe 8 hours. I cannot get the missed time with them back. Nor have they done anything decent in the way of rectifying this horrendous experience. I will NEVER FLY FRONTIER AIRLINES EVER AGAIN!!!
I purchased insurance on my flight. My son can no longer take the flight (I booked 6 people). So I wanted to change it to a different person... well that will cost me $232. Soooo okay that doesn't make sense. Can I cancel and get my money back? I purchased insurance. They don't know -- contact the insurance company. Okay I checked my reservation. Where is the info for the insurance company? No response. Thanks Frontier!! And the 232 is a $75 charge for a name change and then an additional charge for the fare I already booked and paid insurance on... again. Thanks Frontier!!
I made reservations for four people from Indianapolis to Orlando on July 8th. We flew into Atlanta for a transfer. The next plane was delayed for 14 hours. We ended up at our resort suite in Orland at 5:30 am. (5 hours before checkout) Frontier sent us a voucher for $200 each to be booked within 90 days. I booked the flights the day before they expired using the voucher numbers given us. On my next Discover bill, I get a charge for $809.75. I call them and asked why I have the charge. They said I did not use the vouchers. I said I certainly did. I did not get any message saying that the vouchers were not good when I entered them in the appropriate spot. They said it was unfortunate that the vouchers didn't register, but there is nothing they could do.
I said, "You know I ordered the tickets before the vouchers expired, (they agreed) you have the voucher numbers, (they said they did) Why were they not applied? If your website did not take the vouchers numbers when I entered them, why was I not notified at that time?" Their reply was they were 'sorry'. I asked to talk to their supervisor. After waiting for 22 minutes, I talked to another person and was told the same thing. After much frustration and telling them how this was my first time flying with them and nothing about this whole experience was good. I told them since they would not honor the vouchers on the new reservations, I wanted to cancel them. (These reservations were for a flight 8 months in the future) They told me there would be a $99 cancellation fee.
I absolutely could not believe it! Never in my life have I ever dealt with a company with such a horrible business practice. This company obviously cuts monetary corners wherever they can to provide cheap airfares. The few dollars saved are not worth dealing with a company that operates with such unscrupulous business practices. It's almost as if they think, "Aha, we caught him on a glitch, now we don't have to honor our commitment." They have lost me as a customer for life. Very disappointed.
I just had the exact same issue with Frontier Airlines that Thamires from Alabama had. And it happened in 2 different cities, and not just to me, but other customers who showed up to the ticket counter to check at the same time as me only to find no help, and be turned away as soon as someone sauntered out to the counter. I banded together with a small family to drive all night to another city and flight Frontier rebooked us on to have literally the exact same thing happen all over to myself, the family I traveled with, and 5 other travelers. This airline should be absolutely utterly ashamed by their blatant disregard and complete non-care and consideration at all for their jobs, and customer base.
I would recommend everyone save themselves from being screwed and stranded places by never choosing this horrible unfeeling trash sack of corporate thieves. You might as well just ** on your money and burn it if you'd like to fly Frontier Airlines. They are complete crooks. I've never had such an incredibly horrible experience in my life. Do yourself a favor and never spend your money here - I know I never will again.
Flying from Dallas to Denver, rudest flight attendant ever and once I arrived my bag get not come through the baggage claim but had been put in the oversize bags (which it wasn't). My suitcase had been emptied of its contents, i.e. suit clothes, coat, shoes, toiletries, Garmin GPS as well as all medications (which was in liquid and couldn't be carried on. Everything was stolen and was told to fill out baggage report which I found interesting to actually have a box to check for PILFERAGE. Waiting two weeks to hear whether they will even cover the stolen items from the handlers.
Can't add anything others haven't but Frontier simply could not get my TSA Pre information correct - and they do anything under their power to avoid your call. When you finally defeat the call system - you'll be transferred to India customer service that can barely understand you. Never again.
In the middle of booking a flight, which was extremely more expensive compared to other flights with nearby dates, I was booted off of the corporate's website. My credit card information was already entered and submitted. After logging back in to re-track where I left off, the flight prices increased, double, for just those particular dates! Frontier customer service was contacted via phone, in which I spoke with Jesse, an outsourced CSR, who did not show any sympathy, acknowledgment of my name, or even try to look into the problem. She made up a story of how all the flights were booked for that particular fare amount. She reminded me of the fisherman from the State Farm commercial, as she insulted my intelligence by saying, "You gotta be quicker than that; someone got to those seats faster than you."
The call had to be escalated to get some amount of decent customer service; nevertheless, my original fare amount was not honored, but Max, a supervisor, worked with me. Prior to being transferred to Max, I was on hold for 20 minutes, and then told that I was unable to know the supervisor's name of whom I was being connected with. At this point, Jesse then asks for my name; you've got to be kidding me? My ten year old can do a better job at being professional than this simpleton. Due to the flight being so short notice, I am forced to fly with Frontier, but I will never, ever book travel with this company again. I travel frequently, and I thought I would consider Frontier due to their low prices, but I guess you get what you pay for. The negative stars are primarily for Jesse, also known as simpleton, and the corporate website. Jesse is horrible at her job and the website has major defaults.
I booked my flight in June with a departure time of 2:40 PM. Now in October, I get my check-in notice and it says 10:45 AM. I call customer service, confused and they say my flight was changed. I searched my email and was never notified. My emails also automatically add appointments to my calendar, and only the original one was showing. I had to schedule a new shuttle for the 2-hour drive from St. George to Vegas on top of everything. Incredibly inconvenient, and was not even notified before the check-in email 24 hours ahead. I couldn't believe it. First and last time I will ever fly Frontier. The lady hardly even acknowledged that anything had happened - just said if I wanted to cancel the flight and book a new one I could. They finally offered a $50 voucher for future travel within 90 days. I do travel often, but I'm definitely not using Frontier again. My return flight on Delta was also changed, but at least they notified me ahead.
Frontier Airlines has terrible customer service!! Got to the airport with enough time to check in but no one was at the balcony, had to run all over the airport to find someone. When I did they told me I couldn’t check in anymore! Of course I got nervous and what did they do?! The two ladies at the balcony started laughing! Terrible customer service!!
Frontier Airlines Company Information
- Company Name:
- Frontier Airlines
- Year Founded:
- 7001 Tower Rd.
- Postal Code:
- United States
- (720) 374-4200