Frontier Airlines Reviews

First time flyer, last time customer. Yes, they do suck as reviews claim - very much. Flight was delayed due to ‘maintenance’ issues then cancelled and rescheduled 6 hours later from an 8pm to a 2am flight. Oh, they call it a ‘delay.’ Why? Sounds like incompetence and unreliability. Shouldn’t maintenance issues come up before a flight? No specific nor detailed feedback was given. A ‘sorry for the inconvenience’ just ruined my next day itinerary. Oh, they offered a $15 meal voucher as a cursory apology but that doesn’t even cover a meal at the Seattle airport. Frontier: Incompetent, unreliable and short on an adequate apology.

Missed my flight and lost out getting any credit from Frontier did not know that you will have to take a shuttle from domestic side from LAX to international side where Frontier gate is communication is key. Please let your travelers know as they arrive. The whole process was confusing. this was my first and last time I will be using Frontier and all because of the location at the airport.

WORST EXPERIENCE OF MY LIFE!! They messed up our boarding passes and were trying to have us sit separately (the reason they originally put us right next to each other is that my husband is disabled and needs assistance, he’s a big dude so it’s never fun for a stranger to have to sit next to him and feel squished, he’s a disabled Veteran). The gate agent named Angel got the worst attitude and told us it wasn’t her issue and we have to sit where she assigned us when there were LITERALLY open seats right next to each other.

Very disappointing experience with Frontier Airlines on our September 21 flight from Tampa to Baltimore. Our flight was delayed approximately 12 hours, and we were only notified by email while we were already on our way to the airport. There were no text message notifications and no push notifications through the Frontier app about such a major delay.

If I could give a 0/5 I would. Terrible business model. Don’t sign up for their card, it’s a trap. No refund on bags if you cancel.

The worst of the worst. Late as can be every time. Jammed pack like sardines every time. Constantly offer vouchers because they overbook. They turn the air off when boarding and off boarding so it's hot as can be. Frontier services should be shut down for how unprofessional and inconsiderate to people's time. You suck so badly. They had the only flight for a last minute trip I needed or I would have not booked with their cheap services that deliver a 1/10 experience.

Worst experience ever flying. I was in the airport. They boarded my flight left without me. Then made me pay for another flight and delayed it three times until the following day, they did not offer any type of accommodation.

Unfortunately, my experience with Frontier Airlines on August 30 was extremely disappointing. My husband and I arrived at the airport around 9:45 a.m. for our 12:50 p.m. flight home. What followed was nearly 24 hours of delays, multiple boardings and deplanings, and several reported mechanical issues. We boarded and were told there was a generator issue. After another long delay, we boarded again and were told there was an issue involving a tire. Later, after approximately eight hours of delays, we boarded yet again and actually left the gate, only to return because of a reported fuel smell inside the aircraft. The most frustrating part was the lack of communication and assistance. As the night continued, the airport became cold, quiet, and nearly empty. We were exhausted, hungry, and had very little information about what was happening or when we would finally get home.

We booked a flight to visit my dying Grandfather in Northern Arizona through Capital One Travel (Confirmation: **) and Frontier Airlines (Confirmation: **) for 9/17/26. The original time of departure was for 1:50 pm. Without much notice, the flight was changed by Frontier Airlines from a 1:50 pm departure to a 10:30 pm departure on the same day without an option to modify or cancel. This was extremely inconvenient as it changed travel plans in which we had to book an additional hotel for 9/17 through Capital One Travel (confirmation: **) and Excalibur Hotel (confirmation: **) and made us modify our Rental car through Capital One Travel/Fox Rent-A-Car (confirmation: **).

Unexpected delays. Booked a flight with a layover. Waited more than 12 hours to get to my destination.

The entire flight was boarded and ready by door close at 8:30 PM then one of the flight attendants held back the flight after the intended takeoff time to wait for 3 individuals behind us in 15 DEF. They boarded at 8:50pm. There are protocols for a reason and any other airline or flight doesn't allow the entire plane to wait for irresponsible individuals that didn't plan their day properly. On top of it, the flight attendant slammed me multiple times putting a baby carriage in the seat in a rude manner. Look forward to Frontier becoming the next Spirit. This will be my last flight with Frontier. It's not hard to run a proper business and hire the proper staff with the resources Frontier has.

I am scheduled to work as a critical member of a medical mission team in Ecuador. Having booked the flight weeks in advance and receiving emails daily asking me to upgrade my seat, my flight was cancelled the night before departure due to a supposed fraud alert, though this should have come up weeks ago when the flight was booked. No attempt was made to contact me to rectify the issue, my flight was simply cancelled with an email the night before telling me this was the case.

We traveled home from Las Vegas to Sacramento yesterday on Frontier airlines. This is the worst airline I’ve ever traveled with. 1. The plane was so old it reminded me of a throwback from the 1960s. It did not even have real tray tables. 2. everything has an up sale. If you want to sit with your family, it will cost you more. If you want to bring a small carry-on bag that has wheels, it will cost you up to $200. 3. Customer service was terrible! The staff is rude and unprofessional. 4. The plane did not look or feel safe!! and I’m not kidding about this one.

We bought a direct flight to Minnesota from Dfw. Ended up being cancelled last minute. The 4 hour travel day turned into a 23 hour day. Delays on both connecting flights we were re routed too. On top of that they lost our car child’s car seat once we finally arrived. They gave us some vouchers which we will probably never use. They finally found the car seat. We don’t live in Dallas. We live about 115 miles away from the airport so they wouldn’t return it to us. Instead we had to have them deliver it to family in the area. Just a ridiculous experience.

The customer service is undeniably poor. It’s so sad that everything from the time you book, check in, board (especially red eye flight in Denver and other places), they’re so rude. When you are in desperate situation you are just another person whom they don’t care what you are saying. They will just state their policies but never listen. I hear other passengers that they will no longer ride Frontier and I believe this will be my last flight with them. I hope with how this company run their business will still thrive. I don’t give bad reviews as much as possible but series of incidents, they need to pay attention to customer complaints.

My family has been in San Juan, PR airport for hours, waiting to depart. My wife has our two young girls with her. And when I check the flight status it says that they departed. SMH this is unbelievable, worst Airline in the world. Please don’t waste your time and money with this airline... I feel sad for my two little girls and my wife.

We were (originally ** folks) in the boarding area for a flight from LAX to PHX and onwards to DTW. They found out our carry-on bag was oversized, so we need to pay $75 for checked in, and we did. There were some ** travellers in the same situation and they were provided with the checked-in tags. When we tried to board in the plane, we were told to stay aside and the crew let all the passengers got boarded. We were told after a 15 mins wait that the airline would neither let us take the baggage with us nor they would check it in like others - a clear act of discrimination.

Absolute worst airline out there. Let’s put them out of business please. I’m boycotting them for life. Wouldn’t fly with them again if they paid me. Tried to get help and customer service was super rude. Charged me $200 for one bag that was well under 50 lbs.

Budget airline that doesn’t enforce strict guidelines until at the gate so they can charge you more money. Just pay the extra and fly a reputable airline. $100 per bag at the gate for a bag that was less than a 1/4” over because of the wheels so my kids can carry their own bags.

I honestly regret choosing Frontier Airlines. This was one of the worst travel experiences I have ever had, and I will never make the mistake of flying with this airline again. From the very beginning, everything felt frustrating. The whole experience was stressful, inconvenient, and disappointing. Instead of making the trip easier, Frontier made everything feel unnecessarily complicated.

I’m actually a frequent Frontier customer and generally like their prices and routes, which is why this experience was so frustrating. Frontier’s app suddenly stopped letting me access my account with my Discount Den membership and points. The security code simply would not come through to my email. I tried repeatedly, checked junk mail, verified my information, and tried different email addresses. This first happened while I was at ATL urgently trying to book another flight after a delay. Since I couldn’t access my account, I ended up booking without being able to use my Discount Den benefits.

This is the 2nd time i have had this same experience with Frontier. My flight was for 3pm 8/28/26. It was delayed 3x before we were allowed to get on the plane. During the time we were almost finished boarding the someone came on the plane intercom and told us we would have to exit the plane because THE AIR CONDITIONING WASN'T WORKING and THE FLIGHT ATTENDANTS WERE OUT OF THEIR WORK HOURS. Once off the plane the flight appeared as canceled on the app, we were told that we would not get hotel accommodations because the flight was canceled due to the weather. Thankfully we were able to purchase our hotel ourselves. I will NEVER fly Frontier because of the noncommunication and the fabrication of the cancelation being due to weather. I DO NOT want any more vouchers offered being offered, a refund is well deserved. I also missed work today 8/29/26.

The first experience became the last without even flying! 2 hours delay. Sitting in an 85-degree aircraft for an hour! They did not let us off, the pilot did not show up. And the flight got canceled an hour later! No other available flight, nothing! The entire trip that was planned a month prior, the hotel reservation, parking, Uber... all gone!

I understand bags needed to be checked size wise... But to be on a power trip with this and being disrespectful, was absolutory ridiculous! I had removed my laptop, my headphones, water bottle, and hoody from my backpack (because I was going to have those on my person and in the seat pocket). My backpack has never been an issue for size or fitting. But I was ordered to put everything back in bag and close to paying $100 for a checked bag. Because of this issue my laptop is now broken because I was forced to put everything back and put my bag into the size check 2 different times. The lady who I sat next to spent $100 for a checked bag and her bag broke.

This is a deeply disturbing and distressing experience with Frontier Airlines at Orlando International Airport (MCO) that you should reconsider before booking them for a flight. My advice is plan ahead if you don’t want more stress added. The encounter demonstrates gross customer service failures, predatory profit-seeking behavior, and an arrogant, aggressive staff culture that entirely ignored passenger rights. Upon arrival at MCO, I expected standard wait times but spent 1.5 hours trapped in a loop caused by malfunctioning Frontier self-service kiosks. Every attempt to enter data to check my bags resulted in an error directing me to the ticket counter. It was not an isolated incident because multiple travelers around me encountered the exact same system failure.

I flew with Frontier Airlines to Puerto Rico for a medical appointment This past Sunday 8/23/26 through Tuesday 8/26/26 . The round-trip price was $220.00, and I only had a small carry-on bag. To my surprise, I was charged an additional $99.00 for the carry-on bag, plus $40.00 for special seating each way. The flight attendants didn’t even offer us water. It’s clear that everything is charged separately. I’ve flown a lot and the most I’ve ever paid for luggage is $40.00 per bag, not including the carry-on. So, a $220.00 airfare is now $420.00. People don’t use this airline. I wrote a letter to them, but the only response I received was a reminder to read the disclaimer notes. I learned my lesson and will never use Frontier Airlines again. Noris

I flew on Frontier on July 30. The flight attendant offered a credit card to fill out and it got accepted. Got 90,000 points and if you fill it out before we landed got another 5000 points. I have not heard or gotten anything from the credit report or Barclays was the bank so I called Barclays. They have no information on me so that flight attendant took all my information and did absolutely nothing with it. I will never fly Frontier again just because of that. It’s sad.

The worst travel experience of my life. First the entire platform is based off of nothing but bait and switch tactics. Everything from the app to their policies. My flight was delayed 3 times before I made it to the airport, after all the bait and switch garbage they put you through. I ultimately had to give up and schedule another flight. Upon cancelling, they tell you will be refunded so much money. That was a lie as well, they issued flight credits, which I will never use, as I refuse to use this sham of a company so long shall I live. I'm glad they took me for 600$ hope it was worth it to them. I have and do travel a lot more than those 600$ were worth. Frontier, keep the money, and rest well you will never get a dime from me moving forward!

A disgruntled employee falsified records to keep us from boarding a flight. They took our luggage though and refused to give it back! Frontier’s contract of carriage apparently only needs one persons word with NO corroboration. The worst part is this woman, Tay, made these accusations up after abusing my fiance and I, laughing at us that the delayed flight might make us miss a friends wedding, and being extremely racist against us. When we made it to the gate, we confirmed that our tickets were still valid only to be barred during boarding. We were offered “replacement” tickets for a flight OVER 24H IN THE FUTURE.

It’s really a soul plane like the movie… From the staff to the bench like seats and to top it all off by losing my luggage at the end and no one helping me. Talk to someone at the airport. They couldn’t help to calling and they couldn’t help.

OMG 8/22 F9 1790 from PDX to DEN 12:00 departure. This Pilot Omg, arrive too early, could not land, ran out of gas, routed to Grand Junction 😗 then timed out his shift, kept passengers sitting on plane for 2 hrs. By the time we’re off most all car rentals were closed. And passengers had to wait another 2 hrs before on the road for a 4 hr bus commute to DEN. UGH that Pilot really made poor decisions.

This is the worst airline to ever exist. Save yourself the trouble and don’t book here EVER. They delayed our flight all day to cancel at midnight and rebook the next morning at 11am. Travelling with children and a chronic illness patient. No accommodations or anything. The next day they delayed our flight again. Save yourself and don’t ruin your trip. This airline is trash.

I made the mistake of booking a flight from LAX to Seattle on Frontier airlines and found out when I got to the airport that the reason their flights are reasonably priced is because they gouge you with luggage fees! They lower the bag weights to 40lbs (all other airlines use 50lbs) and when you go over 40lbs they charge you an additional fee of $75.00. I was disgusted to find this out! The Frontier representative was rude and acted like your mistake! And don't try to get agent assistance because they charge for that too. I was so upset that out booked another flight on a reputable airline and just ate the cost of the Frontier ticket because I was not going to give them another dime of my money. Beware of this crook behavior!

We ended up having to rent a car, pay for gas, and drive from Las Vegas to Phoenix just to catch another flight home. These were significant unexpected expenses caused directly by the cancellation, yet Frontier offered nothing to help offset the cost.

Hidden fees! I recently booked a flight with Frontier from Cincinnati to Tampa. The price looked great until I arrived at the airport and I was told that their checked bag fee was $79.00 for up to 40 pounds. My bag was 46 pounds so they charged me an additional $75.00 totaling $154.00. I had no choice but to pay it. All other airlines allow 50 pounds and charge about $30 - $45 for a checked bag. You also get charged $25 if you need to check in with a live person at the airport. The seats on the plane do not recline so that is something to consider if you like to recline. What started out as affordable turned out to be more expensive than if I went with another airline. I will not be using them again.

So I was relocating from Oklahoma to Tampa, Florida. My Flight was originally scheduled for 7:30 PM Sunday (August) from Oklahoma City Airport to Las Vegas (8:10 PM), then leave by (10:15 PM) to arrive in Tampa. I arrived at the airport by 5 PM that Sunday. Checked in my bags at the counter with the warm attendant there (who was the only positive about this trip), and had my carry-on bag with me, along with my laptop backpack. Whilst waiting at the bag counter area for some minutes to go through TSA check. I ran into a friend of mine who was heading to Texas via that same Las Vegas flight I was going on, and we got talking.

So many extra fees; it costs more than other places, and you have to pay for your boarding pass if you get it at the airport…something you can do for free at any other airline.

I used Frontier Airlines July 6th coming back from Cancun to Dallas, Tx. I got home and looked in my bag the next day to find out that my luggage had been inspected. I was missing gold necklace with my name on a gold plate. Two wireless chargers were missing one of them had my job's logo on it. I made a report on line and due to it not being during the 24 hour turn around they automatically closed my case.

This has been the worst experience on any airline by far! Our flight was scheduled to leave at 8:30am, it then got delayed until 9pm! The ghetto females that are at the counter are awful and not helpful at all. The plane had bedbugs which is why the delayed because they had to take all the seats out! This airline should have closed instead of Spirit! If I could give them -100 stars I would! F frontier… never again!! 😡😡😡 HIGHLY DISAPPOINTED.

Initial flight from Burbank to Las Vegas, supposed to fly to Orlando. Flight delayed 2 hours. Arrived and missed connection flight. Told different stories depending on the person of what would happen with my bag and where it would end up. Gate agent said it would be at bag claim and I would have to recheck the bag. Waited about 40 minutes. Bag never arrived. Spoke to agent at the baggage office next to claims unit 22 and they said my bag was probably already transferred to a different flight Orlando. Had to go to a ticketing agent and get rebooked on a layover with a red eye connection flight. Flew to Denver Colorado from Las Vegas. After arriving in Denver the first delay notice for the red eye connection flight to Orlando posted around 8 pm saying it was delayed from 11:00 pm to 12:15 am. Later another delay notice till 4:00 am, then another delay notice till 8:00 am.