Frontier Airlines Reviews

I buyed a ticket direct flight from FLL to NC without any stop. When I arrived to do my check-in said my flight was change with the outs and need to flying to Atlanta. We are here now in Atlanta 05/22/26 and they said the flight is delayed until 1am. Horrible. I paid for the tickets. Direct flights and this people change because I don’t know. I called the customer services and don’t result anything. Never I take flight with Frontier.

My trip was in less than seven days and the online system changed the parameters of my ticket search which I did not realize until after I made my purchase! They are clearly in the business of bait and switch and take advantage of paying customers! I do not want to ever fly with Frontier and expect for them to do the right thing by refunding my funds to my original form of payment, my credit card and stop hiding behind your legalese! Shame on you!!! This is hands down the worst airline I have ever worked with!!

Sat in airport for 8 hours waiting on our flight just to be canceled two or three times rescheduled all the way into the next day.

They are robbing you blind. You have to buy the seats after buying the tickets. That make no sense when you pay for the trip already and they charge you 100$ extra for carry on bags after at the flight because the app doesn’t work. Problem with boarding passes. It was a terrible trip after ending up 500$ for 200$ ticket. They do it on purpose to scam people with ticket prices.

They literally told me my family cannot sit together unless we pay for it. Also they charge for check in. So make sure you do check-in on your phone. The worst of the worst airline ever!!!!

Worst airline of all of domestic airlines. From hidden fees (I wouldn't be surprised if they start charging you for the air you breathe while on their airline. They act like they're budget, but by the time you end up paying for everything you need, they are no cheaper than a "non budget" friendly airline. They also make trying to book a flight extremely difficult unless your a computer genius. They snuck in an extra checked baggage charge even though the 2 that we are taking were already paid for ($225 for 2 stinking suitcases BOTH under 40 pounds), they don't provide a way to PRINT your boarding pass and I guess they expect you to fly on the outside of the plane to get their "low price". Unfortunately I learned my lesson the hard way. First and LAST time I'll ever use this airline again.

I had a death in my family and had to cancel a flight to attend the funeral. It’s been 2 months since, and I’m still going back and forth with the airline while they’re requesting ridiculous information. I tried providing the death certificate and funeral home information and that wasn’t nearly enough for them. When I called customer service the woman sounded monotone and uninterested when offering me condolences. She also called me by the wrong name multiple times during the call after me saying and spelling my name for her multiple times.

I rarely leave negative reviews, but our experience with Frontier Airlines on May 6th was beyond frustrating and disappointing. We originally booked a direct flight from Newark to Chicago. Just one day before departure, Frontier completely changed our itinerary and added a stop in Atlanta with only a 40-minute layover. This unexpectedly changed our entire schedule and caused major issues with reservations we had already made in Chicago. The worst part happened in Atlanta. After landing, we specifically asked both the help desk staff and gate agents where we needed to go for our connecting flight. Anyone familiar with ATL airport knows how massive it is, with terminals T, A, B, C, D, E, and F connected by trains and long walking distances. We were told to go from Terminal T to Gate E, which took a significant amount of time and required rushing through the airport.

I was disappointed with my recent experience with Frontier Airlines. I canceled a trip well in advance due to serious safety concerns during a period of escalating international conflict. While I understand the flight itself was not canceled, I hoped the airline would show some flexibility or goodwill given the circumstances. Instead, I was only issued a travel credit that is difficult to use efficiently because Frontier’s bundle pricing makes rebooking with the credit significantly more expensive than purchasing a new bundled fare outright. I requested assistance or an alternative voucher option but was not offered any flexibility. I understand policies exist, but better customer service and more reasonable solutions in situations like this would go a long way toward customer trust and loyalty.

Stay away. They are at the frontier of no customer service, it’s a joke. I gave them one star to write this review. In a small circle of friends, I’m not the only one dealing with them today, not even in the same state. There’s too much to say, I beg you stay away.

HORRIBLE HORRIBLE!!!! I booked the flight a week before. The day of I checked my bag in for to and from where I was going which was $150 on the way to ATL my seat was soooo uncomfortable but I didn’t complain because for one it was a middle seat and I didn’t pay extra for the seat. It was the seat that came with the ticket once you purchase your ticket. But when boarding the lady that was board the planes was so rude with a bad attitude. Now on the flight back when I checked my bag in on the app it tried to make me check my bag in again and pay $75 so I called and they fixed it after being on the phone for 35 mins! So once I board the plane there was a dog that barked the whole time from 6:00am to 8:30am. Terrible and so inconsiderate.

Anyone considering using Frontier as their airline should understand that the company's "customer service" is not a service; it is a dead end loop. Air travel and booking can be complicated by a number of things including the online booking process. Frontier would not apply a flight voucher from a recent cancellation to a new trip when the voucher wasn't entered at the booking time. A simple mistake that I attempted to correct immediately with customer service, but was given no consideration and told that no one at Frontier can make amendments to their booking system, resulting in additional cost to me.

I will never book with Frontier again! Booked flights round-trip from San Francisco to Orlando nonstop, paid for premium seats. Three weeks after I booked, we got a notice that they were adding a stop at LAX on our return trip, which included a 55-minute layover. We almost canceled at that point due to the fact that we are traveling with an autistic child and nonstop is the best option so you don’t have as many layovers and disruptions. But we decided to just stay with them. Then, three weeks after that we get another notice that now they are adding a stop in Phoenix on our way to Orlando with a 3 1/2 hour layover. In addition to that, they again changed our return flight that included a layover at LAX to a 3 1/2 hour layover instead of a 55-minute layover.

I understand that when you book a cheap flight, you shouldn’t expect luxury — that’s fair. But there’s a difference between basic service and feeling constantly nickel-and-dimed. This was my first time flying with them, and I wasn’t familiar with the check-in process, so I ended up paying an extra $25. Fine, lesson learned. But then after boarding, there was no space left for my personal item, and I was told I’d have to check it in and pay AGAIN. Seriously? What’s next — charging to use the toilet?

Worst airline company I’ve ever flown with. Spend the extra couple hundred to fly with someone else. Your bags will get lost and you’ll wait hours. You’ll sit and wait for your plane to depart and wait an average of an hour. You're better off using a piece of drywall to get answers from employees. Things are taking longer than expected. Have to talk to higher end airport management to get answers.

I had 5 flights and All of them had a delay. Waited for a person for almost on hour. One flight got cancelled and all they did was offer a $15 voucher. Never again!

Don’t ever book with this airline. I promise you’ll regret. It is the worse airline ever.

Had flight time changed from 3 to 5:30, changed from D25 to E9. Once already at the first gate had to go to other side of airport. And now waiting in line 30 minutes waiting to board due to maintenance. I will never fly Frontier again. This company should be closed.

This was our first time flying with them! This was the worst experience ever! They charged us $200 for a small carry on! One bag fit in the overhead storage and the other under the seat. We will never fly with them again. Everyone was complaining about how they they were treated. I see why they are at the bottom of the chain. Such a ripoff! On top of that, the Denver location was nasty in A56!

I initially booked with Southwest, received pending flight email never seen before - called 800 #. Somehow they ended up booking me with Frontier without warning - I tried canceling the booking in total because clearly it was a reliable booking. They refuse to refund me, charged me $99.00 for cancelation. Now I have flight credit of balance. Never wanted to fly with them to begin with.

My family and I just returned from a trip flying from Fort Lauderdale into Houston on Frontier Airlines. This has to be one of, of not the worst, flying experiences we've had. As with all companies, there are a few employees that likely do not get the thanks and kudos they deserve, but far more often there are those who don't care about their jobs and that shows itself in the experience they provide. Leaving Fort Lauderdale, my nieces' stroller was misplaced, causing us to be stuck with a 2 and 4 year old at the airport for an extra hour and a half. Returning to Fort Lauderdale, my minor son was originally seated by himself, but I asked for us all to be seated together and that request was kindly granted. Also, my niece left her bag at TSA and some lovely gate agents helped us get it back.

My husband and I flew from New Orleans to Cleveland with layover in Dallas on the way up there and layover in Atlanta on way back. So that is 4 flights which were all delayed. The original price of tickets were very affordable but they get you with extra costs. Usually when you buy tickets together you are basically seated together, well not on Frontier, extra charges to change seats to be able to sit together. Got on plane in New Orleans with my carry on , no problem, get to Dallas, they insisted to charge me another $99. I didn't understand why one Frontier my bag was good and the next Frontier they hassled me to pay. Needless to say I will NEVER fly with them again. With all this extra charges, we could have paid a direct flight with someone else. The only reason we give 2 stars is because we eventually got to our destination.

I recently had my flight cancelled by Frontier Airlines, resulting in me having to purchase a flight through United Airlines. My total out-of-pocket expenses exceeded $650.00 dollars and some major inconvenience apart from the loss of money. Below is Frontier's response after I filed a complaint with DOT: Upon reviewing your booking, we see that you cancelled your flight from DEN – SFO since no alternative flight was available. As a result, a refund of $47.91 was issued to your American Express card ending in 2005 on April 20, 2026.

My experience with Frontier Airlines has been beyond frustrating. Their booking system is completely broken, especially when flights are tied to Volaris. I booked a flight expecting a smooth process, but instead ran into nonstop issues trying to manage my reservation. When I reached out to Frontier for help, they told me I had to contact Volaris because they “operate the flight.” So I went to Volaris—and they immediately sent me back to Frontier because the booking was made through them. It turns into an endless loop where both companies push responsibility onto each other, and no one actually helps you.

Am writing to formally express my deep dissatisfaction with the unprofessional conduct displayed by your staff at the Atlanta, GA airport around 8:00 AM today. This incident involved my mother, and I was present the entire time. One of your employees interacted with her in a very unfriendly manner, maintaining a dismissive attitude and an unwelcoming demeanor throughout the encounter. What was even more concerning was the behavior of the supervisor on duty, Bree. Instead of addressing the situation with professionalism, she was seen laughing and giggling at comments made by another employee about my mother. This behavior was not only disrespectful but completely unacceptable in a customer service environment.

I will NEVER use Frontier Airlines again. My 16 year old and his dad have been sick in airports since 4 am this morning for a 6 am flight. 2 canceled flights later, the best they can do is move them to a 10 pm flight to another airport to sit and wait to catch another one at 6 am tomorrow to the airport they were originally supposed to land at 6 am this morning. No hotel, no compensation, nothing. They are garbage.

Don’t even look at the schedule time for the flights. Factor in multiple delays.

Frontier Airlines destroyed my luggage on my return to Detroit from Phoenix in March. I did everything they asked, jumped through the hoops and all they did was offer me an inferior bag. They told me to take or leave it. Here are their words, their customer service.. " Unfortunately, we are not authorized to offer reimbursement, cash settlements, or brand‑specific replacements, even when the original item was of a higher value or premium brand."

I had to cancel our flight the day before our trip because, both my son and I got the flu. I was told that I would have to pay a cancelation fee which is understandable. The balance was supposed to be refunded to my credit card of $507. Instead of doing the right thing and refunding my credit card, they gave me a airline credit. Total BS, I only fly about once every 8 years or so. So they basically screwed me out of $507.00. I have never flown with Frontier and I never will.

I have given Frontier several chances over the years, and I want to be honest: my experiences have been consistently disappointing. The biggest issue has been customer service. On multiple occasions, staff have come across as rude, dismissive, invasive, and disrespectful. Instead of helping customers, it often felt like people were being brushed off, spoken to harshly, or treated as if they were a problem. I have also witnessed staff talking about customers in front of other customers in an obnoxious and unprofessional way. That kind of treatment is unacceptable. The second major issue has been reliability. Over the years, I have dealt with repeated delays, cancellations, and even disruptions lasting a full day or more, without any accommodations made to the customer.