Frontier Airlines Reviews

I would give them 0 stars if it was an option. You get what you pay for honestly. 1st time flying with them because I had no other options. I was traveling with a party of 3. We were assigned seats and I was separated from my party. No problem. I had a carry on personal item only. I arrived at my seat and there was a stranger seated there who didn't understand English. I am 5 ft 4 about 150 pounds. Average size person. I was told to find another seat. I did. There was no overhead space for my bag and it didn't fit under the seat like they claimed this size bag would. I held it on my lap. I was told it had to go under the seat??? So I had to kick it under the seat the best I could.

I think it's ridiculous that the cost of one luggage bag is half the price of my entire trip for a standard luggage bag. Not oversized. Just standard. That is ridiculous. Who travels without luggage. It's sickening that you guys are money grabbing people like that. $80 for a bag that's barely taller than my headphones.

We bought flight tickets with Frontier Airlines for the first time and I promise it's our last. After we arrive at DFW airport, we make it to the Frontier check bag kiosk a little over an hour to check in and it wouldn't let us without our phone, so we asked the lady standing propped up on the other kiosk how we check in and she said just go online and scan the QR code. My response was. "Well, that's easy", but there was a lot more involved than what she described. So we're trying to sign up and make an account and after we finally enter our flight/confirmation code it says online check-in is not available at this time.

Most uncomfortable flight ever. Seats very small with very little cushioning. No reclining seats so had to sit straight up for 3 hours. Very disappointed with Frontier airlines with putting their pockets before their customers. They cram as many seats on the airplanes to sell more tickets, disregarding how small the seats and sitting area is.

Worst service ever! Those people don’t know what they are doing, and we moved from gate to gate and then delay from delay.

I booked a flight on February 22. I Canceled the flight February 26, 2026. I was told that I could not get refunded. That I can only get a credit for the amount of the flight and the person that I booked the flight for is the only one that can use the Credit. I think that’s wrong seeing how that person did not book the flight nor pay for the flight and can still fly on somebody else’s behalf. You can’t take the person‘s name off the flight for the Credit. It has to stay whether y’all talking or not, that’s just not good customer service with Frontier. I would never in this lifetime book with Frontier for anything so if you do not book a flight for yourself, you will not be able to use your credit.

Frontier is terrible. We paid in advance to have a round-trip flight from Chicago to Fort Lauderdale. Both flights were supposed to be direct flights. Right before our trip they tell us that our trip home now has a layover in Charlotte, even though we paid in advance for the direct flight. The flight home (5pm) from Fort Lauderdale to Charlotte was delayed, luckily/unluckily the second flight in Charlotte was also delayed. We got to Charlotte and the flight was delayed once another 30 minutes, then again 45 minutes. We were finally let on the plane, and then there was a 30 minute delay where we were forced to stay in the plane. After 30 minutes they told us they'd have to wait another 30 minutes. They should have just let us off the plane at that point. Finally, after an hour waiting on the runway we took off. Flight from Charlotte to Chicago was going fine until they said we had a weather delay.

I hate using Frontier. Your bag can only be 40 pounds. The staff that they have are miserable, rude and horrible employees. We've dealt with the same lady twice at Norfolk bag check and she is the worst I've ever seen. If you hate your job so much then just find another job. I'm sure McDonald's is hiring. I wish I would have caught her name. I'd blast it all over this review. So rude and unpleasant. We were overcharged and the lady has no communication skills at all. I would put zero stars if it was an option.

I was on flight F91875, Conf# **: Fri March 27- Tues, March 31 from MCO to Las Vegas. Someone was supposed to contact me regarding my First Responder Registered Nurse off-duty services I helped/gave for a passenger on the flight who passed out and had a seizure. The flight attendant took down/documented all of my information and told me someone would be contacting me regarding this incident and compensate me for my services. No one has reached out to me or have I been given any compensation for my time/services.

This is the most useless airlines you can ever use. Always canceling connecting flights with no option to rebook same day. Worst ever airlines. Go Frontier if you need to have a very unstable journey.

Frontier Airlines is definitely subpar all the way around, can't even use their website because of a bug. And of course the bug prevents you from even being able to report it online. Such trash, quite honestly I hope they go out of business. It's a joke that it's even doing anything with such a poor website let alone customer service and pricing you to death. They honestly should be ashamed, but they probably aren't smart enough to feel shame. Pathetic!!!

First time and worst experience EVER. The flight attendants rushed all passengers on and then there was security issue due to people not in right seating, people not suppose to be on the flight, names not matching up for passengers. Rushing passengers on and not verifying info is a HUGE security issue, how is that even safe with everything going on in the world? Flight was delayed EIGHT hours with FOUR kids in an airport. Finally got to Omaha, and our luggage is missing. Customer service said TWENTY-ONES to locate it and get it back to us.

Worst airline someone can travel from. Travelled from frontier airlines more than 15 times and not a single time it didn’t get delayed/cancelled and they do this right before boarding time so have to wait at the airport for hours every time. Even my connecting flights we missed due to this and left me stranded at the airport at night.

I had a flight on 04/07 from DFW to Dulles, with 2 seniors above 80 years old with medical conditions. The lady boarding passengers was very impolite and aggressive and ignored my questions and intentionally made us check all the 5 bags and instead of helping us made us stay longer in the line. She had attitude and was very rude and unprofessional.

It is Easter morning and I am missing the holiday with my two children for the first time in their lives because of your staff. Yesterday, April 4, 2026 I originally had a flight to Houston at 11:30AM. Houston was the layover to my final destination of Atlanta. At 10AM I was told that the first flight was delayed an hour which was going to cause me to miss the second flight. Myself and two other people approached the gate to resolve the issue and was told that the only option is a direct flight to Atlanta that doesn’t leave until 10PM.

They cancelled my flight last minute and then charged me the fee difference to get on the next available flight.

The Frontier Airlines GoWild Pass is a complete SCAM and the company should automatically offer all customers who paid for it a refund. I was on the phone with a Frontier Airlines customer service representative for over an hour, trying to find literally ANY flights from ANY city that were included/covered by the Go Wild Pass, and could not find anything at all.

This has been the worst experience of my life when it comes to flying. I am grieving and just trying to make it to my aunt's funeral which is tomorrow. I had a flight that was scheduled to fly out of Charlotte, North Carolina at 1:46 PM and was set to arrive in Orlando at 3:44 PM when I arrived at the airport in Charlotte, I was told that my flight had been canceled. I nearly had a nervous breakdown. They were able to get me onto another flight, but that flight wasn’t leaving for a couple hours later but what choice did I have. The flight that they put me on was to come to Philadelphia and would be a layover for four hours and then from there go to Orlando allowing me to get there at 1 o’clock in the morning. The service starts at 11 in the morning now I’m sitting here in Philadelphia a place unfamiliar to me with my child for hours just to receive a text to tell me that now that this flight has been delayed, the absolute worst experience in flying in my life.

One of the worst airline experiences I’ve had with Frontier Airlines. Our 10:50 PM flight was delayed to an estimated 11:45 PM—but staff confirmed the crew hadn’t even arrived. So that “estimate” meant absolutely nothing. We were left with no real departure time, just waiting with zero clarity, communication, or accountability. Cheap flights should not mean poor communication, disorganization, and complete disregard for passengers’ time and money. To make matters worse, we paid extra for priority boarding (Group 4), but after calling Groups 1, 2, and 3, they proceeded to board all remaining groups at once, completely defeating the purpose of paying for priority.

TERRIBLE, TERRIBLE, TERRIBLE. DO NOT FLY WITH THIS AIRLINE!!! MY FLIGHT WAS FOR 12:15PM Saturday, April 4, 2026. Get to the airport a 5am to avoid the line. No one at the service desk for Frontier. We asked someone and they told us they get here at 9:30am. We asked him about our flight and he said that flight is delayed until 9:00PM. What? Called customer service and they said we emailed you about this. We asked what is the email address because we never received any notification. Unbelievable they had someone else email not ours. Told us for our inconvenience they can give us a $25 voucher. Are you kidding me. We missed a whole day in Puerto Rico. They increase to $150 nothing else. TERRIBLE.

Frontier customer service is way below par. I purchased a ticket from them for my family member, but they cancel out the ticket without any notification. My family member didn’t realize what had happened until she drove over 50 miles to the airport, only to be told that her flight had been cancelled. A text/email would have been appropriate. Also, no effort to put her on another flight or refund her money!! Calling them is just a waste of time- their robot pick the phone and reroute your call to so many departments then hang up on you. I kind of wonder how this company has been able to stay in business with this sort of horrible service!!

I will never fly Frontier again. Pilots and crew were great. No problems there. They even kicked a drunk couple off a flight, which caused the whole plan to applaud. But, they are the masters of hidden fees. The initial price seemed great. Off to a good start. Then the baggage fees. You pay no matter what, even for a carry-on. But, the weight limit on your checked bag is 40lbs, not the usual 50lbs I experience everywhere else. And if you want to select your own seat, you're again paying no matter what. You can choose the worst seat on the flight and you'll still be paying for it. If they'd just include some of these costs in the overall price they display at the beginning, I'd have a lot more respect for them. But, they don't, and I'll never use them again.

Frontier Airlines policy don't let you used over head Storage for your personal items (small 2lb bag). Flight attendant call me loud "you don't pay for it you can't used." I inform flight attendant I have knee surgery and is difficult to keep my bag in front of my feet and the Over head Storage was 50% empty. Other passenger has identical experience. They call them very loud ''YOU DON'T PAY FOR IT YOU CAN'T USED.'' They want you to feel guilty in front of other passengers. Horrible experience how Frontier train their staff "bad attitudes," a lack of empathy, or a total disregard for the customers. Frontier have hundreds different ways to resolve this problem but Frontier train flight attendant to make psychology pressure on passengers.

SHUT THIS AIRLINE DOWN! They are frauds, do not expect to depart at the time that you paid for. Expect delays on top of delay also multiple gate changes during the process.

I experienced a highly unsatisfactory travel experience with FRONTIER airline, characterized by significant delays and inconsistent baggage policies. My initial flight encountered a six-hour delay, and my carry-on luggage was OK to take with me from Detroit. Upon my return journey from Mexico, I was informed that I could not bring the same carry-on bag with me, The airline representative stated that different rules apply to flights originating from Mexico. Consequently, I was compelled to check the bag and incurred a charge of $179.00; otherwise, my carry-on would have been left behind. Furthermore, my return flight was also delayed by 1 hour and 30 minutes. My attempts to resolve these issues with customer service were unsuccessful, as they demonstrated a lack of concern. I find these practices to be unacceptable and believe the airline is engaging in deceptive tactics regarding carry-on baggage.

Horrible. They tell you to be 4 hours early and then they leave two hours late because doesn’t everyone love when you pay money to get your day wasted!!!!

I rarely write reviews like this, but what I experienced with Frontier Airlines was beyond unacceptable—it was infuriating. I booked a red-eye flight from Las Vegas to Cleveland (departing around 11:59 PM on March 27) specifically to get home for my mother’s funeral. This was not a casual trip—it was deeply personal and time-sensitive. Frontier offered a direct flight that fit perfectly, and I trusted them to get me there.

$340 in baggage fees for 1 checked bag and 2 carry-ons. Downright fraud.

Flight was Canceled. No help was given. Was told to call Customer service where Jeff #** was no help in situation. I was told by the APO people to call the customer service and I did to get rebooked and a hotel voucher since I have two young kids( 5 Years old) and no place to go at 9pm at night due to the flight cancelation. I believe a maintenance issue. All the keep happening was the APO keep telling me to call them Customer service and customer service told me to speak to the APO. They had control over the hotel.