Frontier Airlines Reviews

My experience with Frontier Airlines was extremely disappointing. First, I was overcharged $240 for luggage bundles. Even after contacting customer service, they refused to refund the money. On top of that, it was very difficult to communicate with customer service because I could barely understand the representatives. Our return flight was delayed for six hours, and no one could explain why. We received very little communication or updates during the delay. The worst part happened after we boarded the plane. A flight attendant told my wife that she needed to keep her carry-on bag between her legs to make room for someone else’s belongings. I explained that it was not just a personal purse—it was a carry-on bag that we had paid for. She was clearly unhappy with my response.

We traveled 7/5/26 to Las Vegas and 7/14/26 back to Cleveland. On 7/5 half of the staff at Frontier Desk had called off. Line to check bags took 2 hours to get through. Luckily we arrived very early. When we finally got front of line the staff was very rude and scolded us for waiting until the last minute to check our bags. LOL! We got to the airport 3 hours before our flight was supposed to depart! On the way home our flight was delayed 5 hours. We got a meal voucher for $60 which was a nice gesture, but I accidentally put my CC in the info and my wife used her card. Even though it’s the same account we have different CC numbers. I said, "Well just call Frontier and they’ll fix it for us." Wrong, they were very rude and said nothing they could do.

I flew from Washington, D.C. to Ontario, CA, and had an awful experience with both Frontier's airport staff and customer service. While checking in online, I accidentally purchased a carry-on bundle. When I arrived at the airport, the check-in counter employee told me I bought the "wrong bundle." Instead of helping me fix it there, they forced me to pay a second time for my luggage at the counter and told me to call customer service to get a refund for the online purchase.

My experience with this airline was by far the worst. The customer service was awful, the staff looked unprofessional, and the way they suddenly price-gouge you right before boarding was shocking. As people gathered for their boarding group, an agent came out, inspected everyone’s luggage, claimed it was too big, and sent them to the counter. Their luggage measurement bin seemed unusually small, affecting most passengers. At the counter, I was told I had to pay $98 per bag. In all my years of flying, I’ve never had to pay for a carry-on. My two granddaughters and I had the same size bags we’ve always used with other airlines without issue, but apparently, at Frontier, it’s a problem.

The first and definitely last time, we are flying with Frontier. I honestly don't know how they have lasted this long. We were going to Puerto Rico for our honeymoon and our connecting flight to in FL was cancelled. We were stuck in the airport for 6 hours before they gave us an option of flying out of Orlando to get to PR next morning. They supposedly rebooked us for a 5am flight and provided hotel accommodations, we just had to find our own transportation. We rented a car and proceeded to make the 4 hr drive however the hotel voucher had not been received yet.

My first time flying with Frontier was a disaster. I purchased my ticket through Priceline and made an error. I was looking for a morning flight leaving Atlanta and Going to Detroit round trip. When the flight info populated, I saw a 10:35 flight nonstop, so I clicked on it for travel to Detroit. My itinerary was leaving Atlanta on July 15 and returning on July 23. I got to Atlanta airport about 8:15 am then found out my flight wasn't scheduled to leave until 10:35 pm, OMG. Getting ready to head to the airport about 7:30 pm and get an alert telling me the flight is delayed and it's not leaving until 12:30. I had arranged for a rental car at Hertz and it closes at 1:30 am.

Flight was delayed for 5 hours, rude staff, and ended up costing me more money. Due to delay, missed rental and hotel reservations that caused more expenses to make up for their errors. All they offer is a $50.00 voucher for their airline that will never be used. So in essence you pay, we screw up and it costs you, but we don't care because we got paid.

When my partner and I went to board our flight MSP to DEN departing at 10:15 am, on June 26th we were informed that we did not have seats. They put us in line to the ticket agent who informed us that they had downsized the plane and 20 people would be denied boarding. They handed us a card that had a QR code that simply linked to their refund info page. They also handed us a sheet titled “Notice to Passengers if Denied Boarding”. This described the DOT 14 CFR 250 rule which says “If the carrier does not offer alternate transportation that is planned to arrive at the airport of the passenger’s destination or first stopover less than two hours after the planned arrival time of the passenger’s original flight — over 2 hours arrival delay: 400% of one-way fare (not to exceed $2,150)." After handing us these two items, the ticket agent said he could get us on a flight leaving after 10pm that evening.

I am writing to formally complain about my recent travel experience involving Frontier Flight 3738 from Orange County (SNA) to Phoenix, which resulted in a missed connection and substantial out-of-pocket expenses. Flight 3738 was delayed by approximately two hours, causing my party to miss our connecting flight to Miami. We had important commitments that required us to arrive in Miami before 8:00 a.m. Unfortunately, Frontier was unable to provide a reasonable alternative that would get us to our destination on time. The only option presented by Frontier would not have arrived until approximately 1:00 p.m., making it completely unusable given our obligations.

Don't fly Frontier. Worthless trash airline. Issues with planes all the time, they train their crew to kick people out of the planes instead of providing customer service. My girlfriend and I got kicked out of a flight from Atlanta to Miami for trying to put our backpacks on the upper compartments where there was plenty of space and we were the last passengers to board the plane and other passengers were putting theirs as well. This ** flight attendant jump towards me with a naughty attitude and accent. No wonder why they have a war in their country. They have the communist mentality and want to bring that to America. But it sucks that the department of transportation as well the FAA give green light to all this people to do whatever they want with passengers. No rights!

I wish l can write this review with no star, I had an extremely disappointing experience with Frontier Airlines and will never fly with them again. The airline changed the boarding gate at the last minute, had to take a transit train walk for almost 3 miles got to next gate only to be told l cannot board the flight, my flight was scheduled for 6 am, they move the time backwards, which caused me to miss my flight. Instead of taking responsibility for the confusion, they charged me even more money to book me on a connecting flight.

My flight out to Vegas from Charlotte was awful because of the delay and nearly missing my connection in Houston. I had to run through the terminal sobbing and my sandal broke. It was Absolutely Horrible. Then return flight from Vegas to Philly was delayed for 2 hours. I was going to miss my connection to Charlotte but there were 15 passengers on that connection so they said the plane would wait. Turns out they waited because the plane is broken!!! We boarded, then disembarked and now we've been told should be fixed after a 3 hour delay. I'm stuck in Philadelphia still and I should have landed in Charlotte 10 minutes ago. I KNEW I should have flown United but this is what I get for saving a few bucks. Never, Ever, Ever again flying Frontier! They are garbage. Worst airline by far!

Worst Airline ever, changing gates, changing times, getting notifications my plane is boarding at another gate, which it isn't, should be boarding my flight now, service staff can't confirm the time, doesn't even have the flight posted at the gate. Literally sat here and listened to 30 people not knowing what gate and when their plane is leaving, Frontier doesn't have a clue!

If you enjoy being penalized for technical glitches, treated like an inconvenience by staff, and flat-out dared to complain, then Frontier Airlines is the carrier for you. For everyone else: save your sanity and book literally anyone else. ​Our nightmare started before we even got to the airport. Frontier’s glitchy app defaulted our booking to the completely wrong departure. When we tried to fix this obvious system error, Frontier hit us with a jaw-dropping $200 change fee to correct their mistake. ​Thinking sanity would prevail at the airport, we tried talking to the staff. Big mistake. The gate attendants weren’t just unhelpful—they were actively rude, aggressively angry, and treated paying customers like cattle.

Our flight from Baltimore to Atlanta was delayed twice, causing us to miss our connecting flight to Cancun. Frontier’s only solution was to put us on a flight that wouldn’t get us to Cancun until the next day after a 15-hour journey, forcing us to cancel our plans. To make matters worse, they had also canceled our return flight.

$100 for a checked carry-on size suitcase. My Bag actually fit in the bin but they ignored it. Two men said it fit. Just don't take them if you have more than a wallet. Even small book bags don't fit.

I had one of the worst travel experiences I've ever had with Frontier Airlines. From start to finish, the customer service was disappointing, and the entire process felt disorganized. The staff was unhelpful when I had questions, and it seemed like no one was willing to resolve the issues i encountered.

Save your money. Don’t fly Frontier. I showed up for my flight early. As soon as I sat down by the gate, I got noticed that my flight had been delayed 30 minutes. This happened 2 more times. After the third time I went up to the nice lady that worked for Frontier and asked her if it was possible to get a refund for both this flight and my returning flight since I was going to miss my meeting. She said it’s not a problem, asked for my ID and made some notes in her computer. The next day I received an alert to upgrade my returning flight. I called frontier customer service and they said that I missed my flight and there was no refund. They offered me a flight credit of $61.

Flight delayed, then we get on, after getting everyone on board they tell us to change planes to another terminal. After waiting an hour we are finally allowed to board, in 110 degrees heat we stand In the bridge area to be told that there’s maintenance going on and we need to get out again. An hour flight to SNA has turned into an all day event. If I drove home I would have arrived by now. This absolutely crazy on top of their marketing tactics to make money on bags and other stuff. Will never ever book Frontier again. I’d rather spend money with another airline.

Bad customer service. They have nasty attitudes, flight got delayed. Waited 3 extra hours just for flight to get cancelled. They waited all 3 hours to cancel flight. No explanation. Won’t be flying Frontier again no matter how cheap flights are.

DO NOT EVER FLY WITH FRONTIER AIRLINES. WE ARE SUING THEM. WORST EXPERIENCE EVER!! WORST CUSTOMER SERVICE AND FLIGHT ATTENDANTS. THIS AIRLINE SHOULD NOT BE IN BUSINESS.

I had an extremely disappointing and unacceptable experience with a Frontier Airlines employee named Prince while checking in for Flight F9 1483 from Chicago O’Hare (ORD) to Denver (DEN), scheduled to depart at 9:57 PM. Prince provided some of the worst customer service I have ever experienced. Instead of listening to my concerns or trying to help, he spent much of the interaction looking at his phone and showed no interest in resolving the issue. When I asked why my seat had been changed, he simply said, “The flight is full,” and acted as if there was nothing he could do.

If I could rate zero star, I would. I would NEVER in my life fly frontier again. Even if they gave me a one year free flight pass. Their flight attendances have the worst customer service I have ever seen. At this point they need to be shut down. They have no regard for human race. SMH please save your time and energy. Nothing is worth your mental health.

The first complaint is what you are allowed to carry. I had one book bag in which I still wind up shooting things away then the size of the compartment where your bag can go is ridiculous and you have to pay for everything. There was no complimentary anything not even water. The employee have no compassion or patience with the public. This one lady with her son who had too much stuff and practically shout most of the stuff away and missed her flight and if I didn't help her she would have been stranded and still had to pay extra cost for her bag.

Wow… just wow. I booked a flight from San Diego to Minneapolis with Frontier. I arrived at the airport 1 hour and 10 minutes before departure, but there wasn’t a single Frontier representative at the ticket counter. As an active member of the military, I need a representative present to complete the check-in process. When I called Frontier’s customer service line, I was told I was “late.” This was my first time flying Frontier, and I found that explanation completely unreasonable. I asked them to simply rebook me on another flight, but they immediately tried to charge me an additional $120. After waiting about five minutes to speak with a supervisor, the exact same representative came back on the line and suddenly said, “I’m just going to waive the fee for you.”

The flight was delayed one hour then we boarded and they told the passengers the telephones to communicate during the flight with the attendants and pilot wasn't working. The departure time was changed 4 times after almost 4 hours inside the plane; they decided to take us out of the plane. Once out 15 minutes later the flight was canceled. The airline did not pay for the hotel and did not have anything available to travel until 2 days after. The worst experience ever and do not recommend it to anyone.

They are Cheap. But in a difficult situation their communications are useless. To the level where gate agents run away so they don’t need to deal with the issues, or so it seemed today. They left the gate abandoned without explanation well until after the planned departure date. And, oops, the plane was in a different state. So they totally knew but we’re not empowered to communicate. Clear management mistakes on their corporate side. Chat agents that are not in the loop. Rolling delays without explanations. Poor communication of procedures.

Frontier canceled my international flight 2 days before scheduled departure leaving me stranded in another country. They wouldn't even give passengers a reason why they canceled the flight. It cost me over $1400 to get home after booking with another airline. Frontier had no other flights for another 5 days.

I travel with Frontier once and do not intend to fly again. Frontier lost my luggage and wanted to settle with giving me a $79.00 travel fee reimbursement, in addition to a $75.00 voucher. I traveled to Las Vegas. The outgoing flight was delayed for four hours. My scheduled flight home was cancelled and couldn't be rebooked for three days. While they may offer discount flights, it may cost more to fly with them. In the process of filing a claim with the BBB; there have been over 4000 complaints in the last four years. Hopefully my claim with Frontier will be processed before additional action has to be taken.

I have a question for frontier airlines… Why would you work for a company that has the type of customer service that you have???? You simply do not care about customer service. I will never ever fly Frontier again!!!!