Frontier Airlines Reviews

Will recommend everyone if it's urgent work please don't travel with this airline. Always late and have lot of issues. Don't travel with kids and old people. Because they don't have any rules and regulations. African airlines is better than this.

Flying with frontier from Houston to San Francisco through Las Vegas was an absolutely miserable experience. The issues encountered were myriad: The flight out from Houston to LAS was over 2 hours late. During that time, the air conditioning was not functioning properly - so a full flight of passengers sitting in over 90 degree heat during an excessive heat warning for > 2 hours.

Your airline is literally terrible, process is janky! Hot on the plane, always delayed and unprofessional. Y'all should really close this airline, the customers would be better without your airline lies of on time flight departure. Customers pay money for on time departure and arrival not to fill your effing pockets.

Don’t let the cheap fares tempt you for any flights with connections. Because the planes were stuck on the tarmac I missed my connections twice on the same trip, coming and going. In both cases the agents on the ground were not helpful, only offering the next flight which was on the next day. They did not compensate or help with hotels. Basically you were on your own. The app was inaccurate or did not have any info.

Missed flight.... Flight delayed for a 11am departure from 7am.... got notified around midnight... at 5:19am got change back to 7am departure... Was in line for 2 hours just to talk to somebody... Nice Lady.. She said "I know we suck". I have saved money over the years, but ended up losing it in one day... Never again... I'll start flying Southwest or Delta...

Frontier Airlines failed to get me to my destination 2 times in a row costing me thousands to rebook with another airline, please don't fly with them. Their customer service has not offered anything to compensate for incurred cost or time except a measly $100 flight credit. This time our group of 4 was flying from Salt Lake City to Cancun with a layover in Denver, I got to the airport and there was no gate agent, we checked and found out our flight was delayed which would cause us to miss our connection, Frontier had no other option to get us from our connection to Cancun for a couple days so we had to rebook through Delta Airlines at a cost of over $5,000 plus additional rental car and hotel costs due to their schedule being a day later on both ends of the trip.

Family members had a flight on Friday, May 30th that was delayed 3 times from New Orleans to Pittsburgh, with a connection in Orlando. Their bags have never arrived and after hours on the phone with numerous employees, nobody can find them. Customer service is the worst experience of any situation we've ever had. 8 to 10 hours a day trying to track the bags has accomplished nothing. No one can say for sure where the bags are. Service numbers have had 2 to 4 hours of waiting time, (No surprise). They have to resort to physically track down their bags by driving to the original destination of their flight. Service desk at the airports are only open when flights are arriving and departing. What a joke of an organization that treats its customers in this way. Buyer,s be very aware that they have no clue how to treat their clients.

If I could give this airline a zero I would. Don’t be sucked in by their low fare or if it’s a nonstop flight. This is absolutely the worst airline I have ever flown. From customer service to rude employees to such disorganization, I can go on and on. I will never fly with them again! I would rather pay extra money than to go through what I experience with them. Also, by far the worst group of individuals at the Cleveland airport. There are way too many other airlines to fly, Frontier is a total fail in every aspect. Save yourself the frustration and fly with another airline!!

I have never heard that you needed to be at the airport 3 hours before a flight for National travel. When checking in yesterday, it said 1 hour before. I got to the airport at 4:45 am for a 6 am flight and I was told by the agent at the beginning of the line that the flight was closed because I was supposed to have been there 3 hours prior. I asked to talk to someone and he allowed me to make the line. Obviously when I got to the counter it was 5:08 am and the lady told me that I was late and gave me the same explanation (that I needed to be there 3 hours prior), and that is had lost the flight without even allowing me to ask any other questions or offering a solution. I lost the flight, the conference I was going to and 1 night hotel on Denver. This is the worse experience I have had in all the years traveling and using many different airlines. Frontier is by far the WORST!!!

The absolute worse airline ever! Flight delayed then canceled! No kind of compensation or assistance from the employees not even the Manager. James C., the manager at San Jose was extremely rude and was of no assistance!

Frontier Airlines! I’m a United, JetBlue, Delta and American Airlines customer. My daughter went to Puerto Rico last week and her friends booked with Frontier. She was supposed to fly back yesterday, 5/31/25 at 12:42 pm. Flight took off but returned about half hour later. Which is fine, but take care of your customer!!! It was rescheduled for 1:00 am 6/1. They changed it again to 4:00ish. My daughter and friend are waiting at airport with a $27 voucher for food. Decent food is expensive and $27 wasn’t enough. They all boarded at 4:00 am ish and had to exit plane for whatever reason. The flight was cancelled. They got their luggage and wasn’t properly informed of the situation. The workers are rude and offering NO information. They are now set to board at 9:00 am, 6/1/25. Almost 24 hours at the airport. This is ridiculous!

From the leaving ATL to coming back go ATL this airline is the absolutely worst. The plane was dirty, leaving ATL wasn't able to sit next to my husband. $74 to check a luggage to return $104. Flight staff rude. Leaving the flight was extremely delayed. 40 mins to get luggage. Returning Sat on the runway for more than 30 minutes. Waited over 30 to get luggage, was also given the incorrect carousel #. Everything cheap is always good. This airline by far is THE WORST. They won't even give you a glass of water. Simply disgusting. ABSOLUTELY NO CARE FOR PASSENGERS. I WILL NEVER EVER FLY THIS AIRLINE NOR RECOMMEND!

Unacceptable experience on flight 4964 from Los Angeles to Dallas, Texas, scheduled for May 23, 2025, at 7:05 PM. The flight was delayed eight times (to 7:46 PM, 8:46 PM, 9:36 PM, 9:55 PM, 10:25 PM, 10:50 PM, May 24 at 10:00 AM, and 11:15 AM), forcing my family, including my one-year-old, to spend over 15 hours overnight at the airport.

CANCELLED MY FLIGHT AND LEFT ME STRANDED!!!! ON 5/26 Monday - My flight was cancelled at 4:30am - 1 1/2 hours before my flight was supposed to take off out of SFO. When I got to the ticket counter - the lady told myself and everyone else that the next flight out of SFO for Frontier was Thursday - 4 days away. There was no explanation as to why our flight was cancelled and no way to get home. Over 100 people just stranded in SFO!!! We were all scrambling to find our way home. I was able to get on another flight after buying a one-way ticket at the cost of $450.00 which was the cheapest and closest time to my original departing time. I was trying to get home as quick as possible to my sick child.

What lack of customer service and efficiency. "International destinations" cannot be checked in at the kiosk. Even though I checked in online and uploaded all travel documents in advance. The line is hundreds of people long with only 2 workers, one of which has been standing with the same customer for over 15 minutes and the second one keeps leaving somewhere... standing in line for almost an hour with hardly any movement.

Flying from Omaha to Portland Oregon, they board the plane after two hours on the plane the announce that the flight from Denver our layover has been canceled. They wouldn’t let us off the plane and when we got to Denver they said they would refund only the half of this flight and there was nothing they would do to help, after enough complaining we finally got a flight the next day to Spokane where we would have to rent a car to drive the additional 6 hours to Portland and when we got there they lost all of our luggage and said they don’t know where it would be at. And now no one can explain where our luggage is. They won’t refund any part of this trip, or do anything about all three bags and all of our belongings stuff. As stated do not fly frontier it will be the worst experience possible.

Frustrating Customer Service Experience.** I recently had to contact Frontier Airlines after a travel issue and was appalled by their lack of support. I spent ** over 40 minutes on hold** with their customer service line, only to be disconnected twice. Their text/chat system was equally unresponsive—it repeatedly claimed agents were "available to chat" but never connected me to anyone.

We were supposed to fly out from Atlanta to San Juan at 4pm Sunday, May 4th. We were around 40 min late getting to board the plane. We sat on the tarmac an hour or so before our plane started moving around the runway. We were told there was a brake sensor issue. We wound up sitting 5, FIVE!!!, hours on the runway before being told our captain was over his flight hours and we had to get off the plane. A notification came to the APP saying the flight was delayed until the next day at 9am. No one from Frontier knew anything, or would tell us anything. The line for customer service was half a mile long. Why didn’t Frontier announce to all the passengers about what to expect? Were we getting our luggage? Were we supposed to do anything to be on the 9am flight the next day?

Well, let's start with the good. The plane looked very clean. The flight was on-time and I arrived at my destination. To some that should be enough. First complaint is regarding the seats. HOLY CRAP - they are torture devices designed by an accountant. HARD, no padding whatsoever - I'm talking park bench level here. Then there is the room itself. I get it, they are trying to squeeze everyone in - this is the ABSOLUTE limit - anything over two hours consider getting off and going to a back doctor.

The gate was changed without notification. When I finally arrived at the gate, the personnel was rude. I was told to tuned down when I approached the desk for information. Try running from one end of the concourse to the next, to see how you would respond. They were sitting around with no urgency. Customers were told they had to rebook if they had a connecting flight.

If you want to fly fairly inexpensively - do not - look to Frontier. The unassigned site will be cheap but if you want to select a seat the upgrade cost is very expensive. The checked bag fee is expensive and you must also pay for carry-on bags!! They will also make you pay for snacks and any kind of drink on the flight. There is no WIFI or phone jacks on the plane so be prepared. My baggage was very damaged during both flights, we were making jokes that there was a T-Rex trying to bang its way out of the cargo hold.

On May 17, 2025, at approximately 1:45 PM, my fiancé Ikia and I had a frustrating and disappointing experience at the front desk while preparing to board Frontier Airlines Flight F9 2634. We were met with unhelpful and inaccurate service from two customer service agents, Ms. Katelyn and Alexis. When we asked if we could be accommodated with seats together, since our original booking had us sitting separately, we were incorrectly informed that we had not paid for seats and, even more concerning, that we did not have seats on the plane at all.

Flight F9-1068, originally scheduled to depart on May 2, 2025. I and many other passengers boarded the plane and remained seated for approximately 2 hours and 30 minutes before we were instructed to deplane. At that point, we were informed the flight was delayed until 9:30 a.m. on May 3, 2025, which was subsequently delayed to 11:45 a.m., and then again until 1:00 p.m., when we finally departed. Adding insult to injury, Frontier Airlines has denied providing any refund or travel credit, citing that passengers had “boarded the plane” and therefore the initial delay does not qualify under your policy. This rationale is extremely disappointing and feels like a manipulation of technicalities to avoid compensating passengers for a major inconvenience. It is especially frustrating given the total delay extended well beyond 12 hours from the original scheduled departure.

I know is an affordable flight and you are only carrying your backpack, but of you are in zones 3 or 4 they make you feel like they are making you a favor, I did pay for my flight and I chose to take a back pack, why do they have to make every passenger in those zones like trash, and if the bag don't fit they set the people aside and make them pay! I didn't have to 'cause my backpack was ok but the experience was not good. In the airport they already make you feel bad. Why the airline too. Ahh and also they never send a massage with the gate change.

I would NEVER fly with Frontier again! I came on a business trip and it was booked for me, when I tell you from the customer service to the flight was hell! They scam out of money and don't be up front with anything! Flights gets delayed with a LATE notification!! I will never fly with them again! This is my first and last time ever flying with them! I'm sticking with Delta and a few others!!!

I booked a flight on 5/09/25, called to add seating & luggage. Well that would have been another $280.00. I called to cancel and get a refund, the agent said no because I didn't cancel within 24 hours. I have to take a flight credit which is ridiculous. If I wanted to use their airline, I wouldn't have cancelled, a 2-year-old could figure it out. From now on, I will believe the reviews that I read.

The flight crew was very rude. Only one stewardess was polite and at the end one freaking out yelling at people as we are exiting the plane. The other steward just talked rude and arrogant. People really were shocked as the crew was telling you to exit and another yelling to some sit down. Total chaos.

This airline is a fiasco! Checking in a bag was horrible. The staff member wanted to lecture me on bags. I have flown many airlines in over 15 countries. I’m not a novice. The stewardess was not polite. People were trying to change seats and it was chaos before the flight took off. I do NOT recommend unless you can’t afford to fly any other way.

I too dealt with "Joshua" on the chat line (see review above). I claimed a $525.98 refund for an additional ticket for two PHL-TPA. The second tickets were necessary because of fraudulent statements of Gate Agent enforcing a bogus two-hour cut-off for passenger arrival (See review Below). "Joshua" can be reached only through Frontier's chat line. He apologized for the gate agent and proceeded to see what he could do. He consulted his records. Suddenly he said that I had received a refund of the fare I paid in cash (about $ 230) for the first tickets and the ff miles I used were forfeited. He pronounced this was a "full refund" (how so?) and abruptly hung up before I could object. Obviously, this "full refund" does not make me whole. His pronouncement was in bad faith.

Awful experience.. The app and website are unreliable. They claim to be a self service airline and “force you” to use the website or app however it was not working.. They ended up “charging” extra to process it.. Too many things to complain about.. Not worth it.