Frontier Airlines

Frontier Airlines Reviews

About Frontier Airlines

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Frontier Airlines is an airline founded in 1994 that provides low-cost air travel across the United States and select international destinations. Based in Denver, the airline offers direct routes and online booking options.

Pros
  • Affordable flight options
  • Timely departures and arrivals
Cons
  • Unexpected baggage fees
  • Poor customer service experiences

Frontier Airlines Reviews

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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 10 - 40
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    Customer ServicePunctuality & Speed

    Reviewed Jan. 19, 2025

    I was scheduled to fly to Philadelphia from Dallas at 11:35 this morning. Arrived at the airport at 8. Dropped off rental car. Then went to ticket counter. They don't even have boarding pass print kiosk. You must go to customer service counter. When I showed my ID to the counter person she said said my flight was delayed until 6 due to a late arriving aircraft. 15 minutes later my phone got a text message telling flight was delayed. Just now received an email telling me same thing. Horrible communication.

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    Customer Service

    Reviewed Jan. 18, 2025

    Today I flew for the first time with Frontier but it will be also the last time. We boarded in Chicago with layover in Las Vegas. We paid for our carry on. In Chicago everything was fine, but not in Las Vegas where Daniela from Frontier charged us another $25 for our carry on over what we paid initially. It's not worth to fly with them. In the end you will pay more and you have to put up with really rude personnel.

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    Reviewed Jan. 17, 2025

    The absolute worst Airlines and that's saying a lot when you've flown JetBlue, but Frontier is worse than Soul Plane. And they even kicked Khabib off of a flight. Save your money and spend it more wisely, stay away from this trash airlines.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2025

    The customer service in Punta Cana Dominican Republic was the worse experience: they scream people’s names to help with the check in when you can’t do the check in your phone. If they don’t call your name you have to wait for a non helpful lady who went to the restroom leaving us at the counter and took 40 minutes to come back when the flight was closed! They do whatever they want and the only thing they told you is to call customer service. we couldn’t fly that day (01-05-25) and when we called customer service the next flight was for 01-07-25 and it was 22 hours flight..of course we had to go to another airline and buy tickets

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    Customer ServiceStaff

    Reviewed Jan. 13, 2025

    This airline should not be in business or they need to really invest in changing their public image. We flew home on this airline after funeral services for our very close family member. The flight crew was great. The gate personnel at gate E3 on 1/7/2025 at night are the worst. I had bags in both hands as my wife was carrying the baby. The baby stroller had to be retrieved from the ramp. I walked out to the waiting area of the gate just to drop bags and then get the stroller. There were two people working for Frontier and both verbally yelled and said I could not go get the stroller. There was an exchange of words about getting the stroller and about being on hold for a hour on the plane after landing because the gate was not available to get off the plane. So now they wanted us to wait again for an unspecified amount of time to get the stroller. No offer to assist with getting it. I went back down the ramp for the stroller.

    The male employee then followed me, said over and over again I was going to jail and started recording me with his cell phone. I got the stroller, opened it to push it off the ramp and returned to my family. This male employee continued to repeat himself about me going to jail with his cell phone recording me attempting to provoke a response. He then called someone on the phone stating how I went to get the stroller and was back at the gate waiting area. He then said to me that I couldn't leave. Then continued on his phone giving a description of me to include my clothing. My family and I walked away from Gate E3 where the plane landed. This male employee continued walking near us and saying on the phone that he was escorting us. This was done in the gate area and along the corridor while passing other areas. I stopped to tie my sneakers and he was right there doing what he stated that he was doing...escorting us.

    We didn't know who he was talking to but hoped it was the police because now he is truly trying to detain us with no authority to do so. He is embarrassing and humiliating us like we are criminals. He even said that he knows who we are and got our names because he knows what seats we sat. Totally disgraceful behavior towards us who also are TSA cleared. This is over no customer service offered for a simple stroller. No police came. We are veterans not criminals. I would like a refund for all the seats because Frontier did not earn the business with such a dysfunctional employee. Not another bronze penny from us to them.

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    Sales & MarketingStaff

    Reviewed Jan. 13, 2025

    DO NOT EVER FLY FRONTIER!!! Worst service from beginning to end, nothing but a scam. Paid $406 for 2 carry ons (originally paid $208 for the carryons under the impression that would be roundtrip, on the return flight was told to pay an additional $198 because the $208 was NOT for round trip) after already paying $700+ for the 2 flights. How is this legal? They literally hire bottom of the barrel staff, none of the people I’ve seen working for frontier look decent or sensible literally, have horrible attitudes & zero willingness to assist anyone. I will never fly frontier again, I fly frequently & thought I’d try to save a coin this once but no, never again & anyone looking to fly please don’t fly with them, this is my first & absolute last flight with this airline.

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    Reviewed Jan. 13, 2025

    I would never recommend this airline. I was on a flight from SFO to Las Vegas and a gentlemen was kicked off the flight for speaking Russian. Apparently, the attendant felt uncomfortable with this and kicked him off. Turns out he was a UFC fighter as well. I'll never fly or recommend this airline again.

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    Online & App

    Reviewed Jan. 12, 2025

    Beware when buying checked bags with Frontier. I purchased what I thought was round trip for my checked bag, however, it ended up only being one way. They charged $300 round trip to fly ONE bag that weighed between 40-50 pounds! Be cautious when purchasing luggage through the app, very misleading. Will never fly Frontier again.

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    Customer ServiceStaff

    Reviewed Jan. 11, 2025

    My son recently flew with Frontier with his big sister to go see their dad in Colorado. I myself did not fly, but our Britax stroller was checked at the gate and was not returned to us on the returning flight at IAH, Bush airport in Houston, TX. This is infuriating because not only did it get loaded on the plane from Denver, but they have yet to find it. It's hard for me to understand that it hasn't been found being that it can only be in one of two places. The gate they departed from, or the gate they arrived to in Houston.

    Customer service is almost non-existent. You have to request a phone call which is taken from a call center. You can make a claim online, but in the disclosure, it states they don't take responsibility for lost items. The frontier employees at the gate in Houston told them that the stroller would return at the carousel. We waited at the carousel until it stopped, and all baggage was claimed. I then found a carousel attendee that worked for Frontier, and he begrudgingly responded that he would call out to the employees at the gate. They told us there was a stroller found at the gate. So, we waited, and waited, and waited. Finally, around 30 minutes goes by, and the attendee told me that the stroller was never loaded on the plane. What is going on here? Surely things can't be this difficult. Huge inconvenience as my son was already in distress and exhausted. There was no sense of urgency, that's for sure. Will not be flying this airline again.

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    Customer Service

    Reviewed Jan. 10, 2025

    I am writing this with utmost dissatisfaction with Frontier Airlines. I had a flight from Chicago to Baltimore on 1/6/25 and it was canceled due to bad weather (understandable as it's out of their hands). I was given an option to chose another flight and I took a flight from Chicago to Baltimore with a stopover in Orlando. My flight from Chicago to Orlando got delayed by close to 3 hours and I missed my connecting flight from Orlando to Baltimore. I approached Frontier helpdesk at the airport to rebook another flight and I was told that there are no flights available for 2 days. I was also told that I can request for a refund if I don't want to rebook and I would be given a full refund(I expected half of what I paid for the round trip). I paid $356.92 for the round trip and I was refunded $34.78.

    I don't think it's fair. I intended to fly to Baltimore not Orlando. If I am to book another airlines flight from Orlando to Baltimore, would they charge me just $34. I should have been refunded half of the 356.92 as I couldn't make it to Baltimore. The information they provide at the ticket counter is completely different from what they give you when you contact them through chat or email.

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    Punctuality & SpeedStaff

    Reviewed Jan. 8, 2025

    I arrived at the gate on time but the agents had closed the gate early and would not let me on the plane. I could see the plane right outside the window and begged the agents to let me on. They refused and would not say why the plane was sitting there and why they would not let me board. As long as the plane was still there I kept trying to persuade them because my 98 year old mom was dying and I had to get to her in time. It was an unreal situation at the gate.

    After a while, looking up the concourse I saw a pilot calming walking toward me. The agents did not say a word as they opened the gate for him nor did he speak to the agents. But I spoke to the pilot and told him my situation. He told me to come with him. He politely escorted me through the gate. Together we walked outside across the tarmac and up the stairs onto the plane. As I hurried, he said not to rush because they could not leave without him. I made a joke about how his being late had worked out for the best. Then he explained how he was not late, and he was clearly disgusted with his employer.

    As it turns out that flight had been scheduled too early for the pilot and other crew to have the rest time they needed between flights as required by law. This is for safety reasons to ensure the crews, especially the pilots, get enough sleep before flying the planes. The flight was delayed because the pilot was the only crew member on that flight, including the airline itself, who had obeyed this law. The pilot was the only crew member who had enough sleep before that flight that I was on. Shame on Frontier! They have unlawful safety practices that put employees and customers in danger. I'll avoid flying Frontier whenever possible and tell everyone I know to do the same. This should be reported to authorities.

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    Price

    Reviewed Jan. 6, 2025

    Booked a flight in june 2024 for our anniversary to Phoenix from philly. On the return our flight got canceled. When I contacted the airline they booked us a return flight home. Problem is they charged my card double the cost. When I tried to contact them they have this 24 hour rule and after that expires you can't get anyone. Please pick another airline because in the long run you will save time and money.

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    Customer ServicePrice

    Reviewed Jan. 4, 2025

    Website offers misleading information on bag charges. Was checking in and the charge per bag was $40 but the total indicated that I was being charged $74. Customer Service won't honor the $40 price because I didn't think to screenshot the page on my phone - Screenshot the baggage pages to protect yourself 0.

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    PriceStaff

    Reviewed Jan. 3, 2025

    I recently flew with Frontier Airlines on a trip from Philadelphia to Chicago (Nov 2-3) and had a disappointing experience. Although I initially chose Frontier for its cost-effective pricing, I encountered several issues: Unexpected Carry-on Fees: I was charged $485.99 for carry-on bags, even though I was told they were included during booking. Confusing Seat Charges: I paid $303.84 for emergency exit row seats, but the correct charge for our group should have been $232.

    Inconsistent Bag Checks and Poor Customer Service: Despite paying for all fees online, my party was asked multiple times to remeasure our bags at the gate, seemingly to add more fees to our itinerary. The staff was dismissive when I expressed frustration. Boarding Pass Issues: I had trouble scanning my boarding passes with no help from the staff, adding unnecessary stress. These issues resulted in an out-of-pocket expense of $1,021.83, turning what should have been an affordable flight into a stressful ordeal. I requested a review of the charges and a refund, but of course I did not get the refund. I hope Frontier addresses these concerns for the sake of future customers.

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    Customer ServiceOnline & AppStaff

    Reviewed Jan. 2, 2025

    Reading this review will show about a dozen horror stories all in one experience. Frontier is the worst, and every other review shows it as well. We are back in the waiting area after 4 hours of no information, rude staff, sketchy circumstances, illegal threats by the staff, plane issues, and about 12 delay notifications... and now we are back to square one waiting for information.

    I'll start this review with the worst part of this. The staff was absolutely rude and dismissive. They were passive aggressive and refused to answer questions. There were several incidents on this plane, and the crew threatened to kick us off the plane if we filmed these uncomfortable incidents, even when we told her it's a public place.

    Now all of this is happening on a flight that started with them saying "We won't be boarding for a few minutes," to eventually a 2 hours delay. They had us standing there in line with no information, and staff members running in and out of the plane. One staff member was even walking up and down the waiting area looking at every bag, as if they were looking for something.

    The story that they told us was only half true and panicked some of the passengers. They told us that "there was a biohazard, as someone regurgitated in the plane and we needed to clean up." This time period of cleaning was over an hour where we had no information and had to just stand in line. When they finally called us, they skipped handicap and forgot to push those in wheelchairs. This made unrelated passengers have to help them and try to get them to the front of the line (that we were all standing and waiting on for over an hour).

    The boarding process was a mess. They had people called up the front, so people were moving to the front and back of the plane at the same time, squeezing passed each other. Once everyone sat, there was a woman who was asking (admittedly aggressively) about why the attendants were going up and down the aisle wearing masks after hearing there was a biohazard. While she did ask them aggressively, this led to a whole thing where the police had to come and kick the woman off the plane, delaying us more. The woman asking about the masks was wrong, but the staff overreacted and caused more problems. Another woman also had a medical issue. Both the paperwork for the police and the medical issue were done on the plane, making us all wait more.

    The plane passengers all already felt off from the wait with no information and very rude staff, and unusual behavior from the staff. The attendant also went around yelling at passengers to not record any of this or we would get kicked off, even though we were absolutely allowed to. Passengers were very upset and talking about how poor the experience is, so the pilot came on the speaker and passive aggressively offered for anyone to get off. Finally, said they were pulling away from the gate, and the plane drove a few hundred meters before stopping again for 10mins. The pilot tells us that we have to go back to the gate so maintenance can look at the plane, because something with the engine didn't look good.

    When we got back to the gate, the crew gave us no information. No information on plane updates, if the flight was cancelled, if there was another option, or anything about refunds. We sat on the plane for awhile not knowing what's happening, before they deplaned us. We are now back at the beginning of this, back in the waiting room with no idea what we are doing next. The flight wasn't officially cancelled, and none of us have other options. Not to mention the seats are uncomfortable and there was no water or anything. So after 4 hours of no information, rude staff, sketchy circumstances, illegal threats by the staff, plane issues, and about 12 delay notifications, we are back to square one.

    Update: 10 minutes after posting this horrific review, my family got yelled at for following the directions of the staff member in charge. The agent gave us directions on how to get on the plane first for handicap, and when we did that, the staff member checking boarding passes actually yelled at my family to leave and go all the way around and back on line. This same woman, when asked how to see the boarding passes on the app, rolled her eyes and told us four times in a row to go to the desk and get a new pass, refusing to help. We got scolded by this woman, she refused to help us, and she has our family separate and go back to the end of the line like we are toddlers, even though those were the directions of the agent in charge. Disgusting attitude, horrible experience.

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    Customer ServiceStaff

    Reviewed Jan. 2, 2025

    Paid for carry-on bags with the Economy Bundle and was told at the gate it only applied to some flights but not this one. Had to pay additional $198 for 2 carry-on bags. What choice did I have since we were going to visit family for Christmas, and I had booked a nonrefundable fare? Turns out the attendant lied, and after I contacted customer service who confirmed I did pay for the bags they credited me the $198 and also corrected the return flight ticket as I had paid for the Economy Bundle as well. Worst experience ever!

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    Customer ServiceOnline & AppStaff

    Reviewed Jan. 1, 2025

    Thus airline is a joke. We waited 3 hours to check in for a flight in Boston. We were sold a ticket to Santo Domingo connecting in Orlando. We purchased a pet ticket for our dog to fly in the cabin. We'll when we went to board our connecting flight they told us they don't allow dogs even though it's paid for and on my boarding pass. Now we are stuck in Orlando looking for another airline. They refused a refund because it's posted on their website. We have lost a day of our vacation and they could care less. Manager was rude and customer service useless. This airline is really bad.

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    Customer ServicePriceStaff

    Reviewed Jan. 1, 2025

    Philly Frontier associates stopped us in line and made us pay $100 for a personal item without sizing it. They were incredibly rude and told us they are incentivized for finding people in line to charge. We sized it ourselves when we landed in Tampa and it was the appropriate size. The Tampa Frontier associates said they couldn’t help us since the incident happened in Philly. They gave us a card to see if we can get a refund and the website didn’t allow us to submit a ticket for this issue. They have excelled in causing strategic confusion to steal our money and keep it. We will NEVER fly Frontier again.

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    Staff

    Reviewed Jan. 1, 2025

    We were left STRANDED by Frontier Airline by the agents closing their terminals and telling us there was supervisor getting us Hotel vouchers - when in fact no one was there. We ended up getting a hotel at our own expense and booking a flight home on another airline. I will never fly frontier again.

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    Staff

    Reviewed Jan. 1, 2025

    Fraudulent. DO NOT FLY FRONTIER. Trust this and the 19,850 TERRIBLE REVIEWS. The "customer relations manager", Christopher, is as competent and efficient as the Frontier company, so I don't feel shocked that's who the company has as a representative but my goodness Christopher shouldn't be in customer relations, let alone being allowed to manage it. I won't even go into details, just trust that this company will not be around for much longer. They operate under a terrible business model and 100% aren't driven by ethics nor customer satisfaction.

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    Customer Service

    Reviewed Dec. 31, 2024

    Very unorganized airline. I had the connection flight from Colorado to Tampa and then from Tampa to Virginia and they lost my bag. Charged me twice and very rude personnel in Tampa airport. That was my first time flying with them and absolutely that would be my last flight with this airline. Please do not travel with them. It is waste of your money.

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    Customer ServiceOnline & App

    Reviewed Dec. 31, 2024

    Absolutely the worst airline I have ever flown with. They nickel and dime you to death. I thought I was saving money by getting a much cheaper fair than other airlines, but that is how they suck you in. Then once you have purchased your ticket, you have to pay for your seat, assignment, a carry-on bag, and a checked bag. For your seats, you have to pay anywhere from $29-$75 for each leg of your trip both ways. You have to pay $75 for a carryon bag, and you have to pay $75 -$150 for ONE checked bag. And their app is very confusing; it says up to 40 pounds is $74, and if you want to go up to 50 pounds it's an extra dollar at $75. So I paid the $75 just to be safe, but it turns out they charged me an ADDITIONAL $75 in addition to the $75 each we already paid.

    I tried to explain this to these idiots that it was a mistake and clearly you can see the bags don't weigh anywhere near 50 pounds; probably more like 30 or 35 but all they said was Frontier Airlines does not refund for an overweight charge and I told them that it was a misunderstanding because of their confusing app and they said that they could not do anything to help me and just repeated their stupid, no refund statement. So my mom and I each paid $149 which I thought was for both ways, but it was only for one way so they made me pay an additional $150 for our two bags for a total of $460 just to check two bags! They are rude, stupid, and unfair, and I will never fly with them again, and I suggest you don't either if you want to save yourself a world of aggravation and money!

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 31, 2024

    Worst customer service at PDX Oregon airport today at 30 DEC 2024. Flight departure time 4:54 pm. We were at line 3:35 pm to land luggage - later we were asked to go to print luggage tag ourselves. It was 3:50 pm. But when we went back we were told it is late by 2 mins. Cannot take our luggage. It is terrible experience and forced to split family and I was forced to take other flight. The manager at PDX Frontier checkin luggage area is very rude. They denied refund. Tried contacting customer service no help. Never take Frontier Airlines.

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    Reviewed Dec. 30, 2024

    Everything was worse than you can imagine. So many delays and it was almost a 10 hr delay for a 4 hr flight. My entire night was ruined. The compensation was terrible as they only gave 5 dollars. I can't even buy water with that much in an airport!

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    Customer ServicePriceStaff

    Reviewed Dec. 28, 2024

    I and my family recently traveled with Frontier Airlines from San Juan, Puerto Rico (SJU) to Baltimore, MD (BWI), on December 26, 2024. We had purchased the tickets on November 18, 2024 for $415.92 through Priceline.com. I had checked-in on December 25, 2024, for our 6:00 am flight including our checked-in luggage; late in the night on December 25 we have received a text message that the flight would be delayed by an hour with take-off time at 7:00 am. On December 26, 2024 we had reached the airport at 5:30 am and had gotten our luggage inspected for USDA and were in the queue to drop off the checked-in luggage at 5:40 am, there were very few agents at the counter to check-in the passengers or the luggage.

    We were called to the counter at by a male associate at 6:04 am and were informed immediately that we have missed out 1 hour before the flight deadline for the luggage drop-off and without wasting a second had offered to rebook us on another flight for December 27, 2024 and when asked to speak to a supervisor for the lapse (or delay) by the airline to call us to the counter, the associate informed us that he was the supervisor.

    When we realized that the check-in associate was not going to budge, we had asked for more options about getting back to Baltimore and we booked on a flight connecting at Orlando (MCO) and costing an additional $711.92. I feel the airline purposefully understaffs the check-in counter to charge the customers in the name of change or rebooking. I would not have paid any additional cost if even one of the self-check-in kiosks has been working or even if they had at least 1 or 2 more associates manning the check-in counters. The Frontier Airline makes customers pay more for their own incompetence.

    The staff in Luis Muñoz Marín International Airport in San Juan, Puerto Rico were absolutely awful and rude and scamming passengers. I know they are a little cheaper than other airlines, however the issues I encountered on a recent flight makes the higher priced airlines so worth it and this airline is not worth the hassle that we had and, in all probabilities, will not be flying with them again.

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    PriceStaff

    Reviewed Dec. 27, 2024

    Frontier Airlines is one of the worst in the world. I regretted flying frontier and I will never fly with them again. I flew from ATL to LAX just 5 hours flight and everything about my journey was horrible, first of all I was forced to download the frontier mobile app to print boarding pass and to pay for bag. This took over 45 minutes due to system down. Even the staff saying their system be acting up sometimes which is understood after going through all this it's unfortunate the supervisor told me the gate will be close in 30 minute and I won't be able to make it through the TSA and my flight will be cancel. I have to rebook and pay for another ticket which I did but thanks to my ZURICH travel insurance, the baggage charges was outrageous. Trying to charge me $154 for just 38LB luggage but I declined it and another $69 for 15LB bag so ridiculous, the staff at the ATL airport are unprofessional

    The lady did not tag my luggage before throwing it on the moving baggage line and as we speak my bag is nowhere to be found over a week and half since I arrived at my LAX destination, the inconveniences I am going through is crazy spending unnecessary for things I did not plan for and if I did not get my luggage in the next 72 hours I am coming back to write another review.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 27, 2024

    If I could give zero stars I would. My booked flight in September was cancelled. Rather than requesting a refund I booked a new flight but to a different airport. A few days later that flight was cancelled as well. Frontier would not give a refund. First they said because I used the airline credit for another flight. Once I showed that that flight too was cancelled they said it was because the back gave a chargeback. When I provided the letter from the bank showing they reapplied the charge and told me I had to deal directly with Frontier, I am getting no responses. I contacted the BBB and they have now closed the case because Frontier is no longer responding. I will never fly Frontier again. They are Thieves.

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    Customer ServiceStaff

    Reviewed Dec. 26, 2024

    Currently in the Hartsfield International Airport (ATL). Frontier is the absolute worst airline service to fly with. My 7:25AM flight to MCO has been delayed 3 times (greater than 4 hours). I was told to stand in two very long lines only to be directed somewhere else. I’ve asked to speak with a supervisor and in mid conversation a supervisor above her said let security handle that. Supervisors (male) Lenoy and (female) Demetrie were very unprofessional and rude! I watched Lenoy yell at several customers and the company was clearly at fault for the un organization! DO NOT WASTE YOUR TIME FLYING WITH SUCH A PATHETIC, INCONSIDERATE BUSINESS!

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    Customer ServicePrice

    Reviewed Dec. 24, 2024

    I had the worst experience with Frontier Airlines, and I cannot recommend avoiding them enough. I purchased a ticket for nearly $500 and paid 74 dollars for a carry on bag, for a Christmas Eve flight, expecting at least a decent level of service, but what I received was a complete nightmare. Despite standing in line while everyone else boarded, my seat wasn’t assigned until the very last moment. The flight was delayed, and the plane itself was filthy—absolutely unacceptable for any airline, let alone during the holiday season when people are traveling to see loved ones.

    To make matters worse, the flight attendants were shockingly rude and disrespectful, treating passengers with a total lack of courtesy. It felt like they went out of their way to be unpleasant, which only added to the already miserable experience. For the price I paid, I expected at least basic professionalism and cleanliness, but Frontier Airlines failed on every front. Save your money and sanity—fly with a more reputable airline.

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    Reviewed Dec. 24, 2024

    If I could give zero stars I would. One star is is wayyy tooo much for this disgrace of an airline. This is my 3rd time having a delay or flight change with Frontier. This is unacceptable. Thanks to them I spent my Christmas In the airport all day and night. This has to be illegal.

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    Frontier Airlines Company Information

    Company Name:
    Frontier Airlines
    Year Founded:
    1994
    Address:
    7001 Tower Rd.
    City:
    Denver
    State/Province:
    CO
    Postal Code:
    80249
    Country:
    United States
    Website:
    www.flyfrontier.com