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Frontier Airlines Reviews
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Sadly, I am here to write another horrific travel story that you've all seen too many of. We all know Frontier is a budget airline and you "get what you pay for." Sometimes, that's ok and you know what you're getting. But after today, I will gladly pay more just for the opportunity to be able to talk to someone when travel plans go wrong. My boyfriend was trying to get home from Atlanta today and after delays, they changed the gate number to one on the other side of the airport. Him and a handful of other passengers (Including a Frontier flight attendant) didn't have enough time to make it to the new gate and instead of waiting for passengers coming from the other gate, the flight left without them. The gate attendant at the new gate lied to them and said the flight was coming back to pick them up. It wasn't.
Then all the representatives magically disappeared and now there is literally no way to get a hold of anyone at Frontier (because they don't have a call center anymore). It took us nearly 2+ hours (me online on the chat while my boyfriend wandered around the airport looking for anyone wearing a Frontier badge to help him). We finally got him on another flight at 10pm, a full 12 hours later (they tried charging him $100 for a change flight fee and also told him the later flight was fully booked... which of course, it wasn't and magically there were seat available when I asked to speak to a supervisor). After getting multiple run arounds and the waste of a full day, they have kindly offered a $50 flight voucher! What a joke. DO NOT FLY FRONTIER!
Really poor management and communication. Rude staff members and unreliable service. No message from their staff is correct or reliable. It has been more than 24 hours, and I still haven't got any update about my missing checked-in bag. Don't ever buy their ticket if you don't have to. Save yourself out of their mess.
I recently had the unfortunate experience of flying with Frontier Airlines, and let me tell you, it was an absolute nightmare. I had booked a flight from San Francisco to Tampa with a layover in Denver, and it turned out to be a complete disaster from start to finish. Firstly, my flight from San Francisco was delayed without any clear explanation. This caused me to stay stranded at the airport for an additional six hours, leaving me exhausted and frustrated. But the worst part was that I had no idea if I would even be able to reach my final destination once I reached Denver. The lack of communication and organization was appalling.
To make matters worse, when I approached the Frontier Airlines staff for assistance, they were incredibly rude and unhelpful. Instead of offering any sort of compensation or solution, the only options they provided were to cancel my flight or rebook another flight for some uncertain future date. They refused to provide any vouchers for food or accommodation, completely disregarding the inconvenience and discomfort they had caused.
What shocked me the most was that Frontier Airlines no longer supports live customer service. Can you believe that? They don't even have a phone number to call for assistance. It's as if they don't care about their passengers' safety and well-being at all. This lack of customer support only amplified the already terrible experience.
Based on my experience, I strongly advise against considering Frontier Airlines for your travel needs. Their complete disregard for their customers, the lack of communication, and the utter incompetence in handling delays and disruptions make them an airline to avoid at all costs. Don't put your safety and well-being in the hands of such an unprofessional and uncaring airline.
So this company are a bunch of thieves. I tried to book a bag with my seat online. When I went to click on site the price just jumped. If I wasn't careful I would be charged way more money. I contacted online support cuz of course they don't have a landline. A big airline company that doesn't. Anyways I waited and complained. All they told me was, "oh if you book thru the chat it's more money" and I'm here telling them that's not my question. So I asked for a supervisor. It's been more than 20 mins. I'm getting transferred to different people. Btw the people were there are Marlon ** and Vernasoo. Frustrating. How is that fraud company allow to be in business? I don't recommend at all and oh the supervisor didn't help me at all. Basically told me, "Oh that's the price if it went up."
Beware of @FlyFrontier. Yeah the tickets are a lot more affordable but beware. Ticket agents lying at #RDUinternationalairport claiming that you missed your flight.. when your flight doesn’t leave for another hour?? Really they overbooked. And will not refund my money.
I fly a lot for work and was forced to fly Frontier. I was flying out of Cincinnati and the flight was delayed. They do not update the times within the app or send a text and only communicate via email which I find inconvenient. The flight actually left earlier than the updated time so if we weren't sitting by the gate at a restaurant we would have missed the flight. Flying back from Atlanta, the flight was cancelled. The agent at the gate was rude and would only help the African American passengers. We figured it out and went to the new gate. This is where the real shenanigans begin. The flight was of course delayed but they never once announced it. They had no signage overhead. Many people were at the desk asking if this was correct gate and about how long the flight would be delayed.
The attendant finally got upset and told everyone to sit down that "obviously the flight was delayed". Many of us were worried about connecting flights but they would give us no information and recommended canceling the flight. Finally we started boarding with no overhead announcements. Talk about chaos. As we are getting on the flight, one of the attendants was yelling at us to "Hurry up because things are going to time out". Apparently, that means the crew will leave. After we finally boarded and were in the air, the pilot comes out of the cockpit to use the restroom. When he is finished, he proceeds to spend an extended amount of time hugging and flirting with the stewardess. What a show. It was like nobody could see them. Only thing that was good is they had Buffalo Trace available for purchase. I will never fly with them again. I did not feel safe. The unprofessionalism was off the charts.
Two hour late flights and canceled flights are normal! I purchased the unlimited flights and of course I can not get a refund. They only have one flight a day, they cancel most days. I’m sure they will be out of business soon, I always book a flight on other airlines so I’m able to fly that day, just not on a canceled Frontier Airlines flight.
I wouldn't mind checking a bag if I wasn't allowed to carry it on two other flights. After getting off my connecting flight and board my last one home. I was told I couldn't carry the same bag (nothing additional added) I had to pay a hundred dollars to check it. Along with 15 other customers. I will not be doing with business with a company that is so inconsistent with how they operate. Simply money-grabbing and I wouldn't recommend them. Just pay a few for a better company.
I have a piece of luggage that is generally considered a personal item. It is designed to be the exact dimensions of most airlines personal item requirements. According to Frontier's measurement box, it is not, so I was charged $99 for a carry on. The flight was two legs, one with Frontier, one with Breeze. The total for both flights was $108, so unless the Breeze flight was less than $9, that carry on cost more than my seat on the plane.
I was denied the use of a wheelchair after clearly requesting one for my traveling companion who had a broken back. He was forced to sit in a waiting area until I dropped my bag off at the counter. I was disrespected and treated in a manner that has assured that neither I, nor anyone else I speak with will ever be traveling using this airline. I was told that although I spent the extra money on additional weight, that I did not purchase “enough” extra weight. Then I was told that I couldn’t correct the issue at the counter and had to get back in line. When I attempted to purchase additional weight through the app, it kept crashing. I was then told by a different attendant that they couldn’t find my request for a wheelchair. I had already told them I had multiple pieces of documentation that I had submitted that request successfully. I was led in directions that nearly caused me to miss my flight and completely brushed off when I asked for assistance.
I was then overlooked and not provided assistance in getting my companion onto the aircraft. Once we were finally seated, I never once was offered assistance by a flight attendant until I was forced to ask for assistance placing an order. I had to sit there and listen to multiple associates bicker and complain about the other associates as well as the customers. This led to the flight not taking off on time. I cannot express enough the utter disappointment and misery I felt while using this airline. I was traveling to get back to my family after the death of my father the previous day. What was already a horrific time in my life was made so much worse by the lack of any kind of professionalism, courtesy, or effort on the part of their associates. After reaching out to customer service, I was given nothing more than links to policy that I could have researched myself. There was never a resolution to what should have never happened in the first place.
Flew round-trip to Vegas hoping to enjoy a vacation from SLC. Ended paying over $700 for 2 tickets w/ only 2 carry on, and 1 checked bag. Scammed with bag fees when it was too late to change, lady charged us for bags both ways, then they charged us, again, for the same bag on the return trip, filthy company! WILL NEVER BOOK THROUGH THEM AGAIN!
Absolutely the worst airlines ever. The outgoing flight was more than three hours late leaving. The return flight never left Columbus to go to Orlando as they initially postponed it for a half hour and then an hour and then when I got to the gate it was just locked with no way to get to the claim and no Frontier staff anywhere in sight. Ultimately I was forced to take another airline so I could get home. Do yourself a favor and use any other airlines. Walk if you have to.
The only thing I can say is the changes that have been made to this airline is so much better! The customers service representatives gave clear and understandable directions. There was no rudeness to experience. Just a good flight back home with no mishap. That is way better than what I experienced in January. So good job on changing my mind on how I felt about your airline.
Scheduled a flight to Florida and a week later had to change it by 36 hours. Instructions online did not work nor did instructions emailed in confirmation email. Reached out to rep on chat and was told to "follow instructions in email." The end. Ended up having to rebook two flights on different airlines. Reached out to complaint department via email. Received an response basically stating "not our fault." I responded that it was the most useless email ever and now I had two flights to Florida for two people and I wouldn't be showing up for the first one because I wasn't able to cancel. Response was "sorry you're not satisfied." DO. NOT. Use.
Frontier personal item scam proven. The so-called item box is intentionally NOT 18x14x8 (as they advertise in their rules). We compared the same box with the Spirit box at the gate next to F and the purse fit perfectly - NOT in the Frontier box. Person at gate is getting $10 dollars for each scammed traveler forced to pay $99 on the spot. We travel many times a year and have a bag that is designed to fit the size advertised by F on their site - but they steal from people anyway. Their box does not have the dimensions listed on it.
Frontier needs to get their life together. It's always a complete mess with a lack of employees and the ones do there are awful…, there's zero reasons for a 60 min wait to drop a bag, they have reservations and flights logs weeks in advance and can gauge schedules accordingly, I think it's absolutely ludicrous we have to suffer through their terrible practices, years it’s been like this and they haven't figured their orgnaization out. And it's well funded so there's zero excuse. No WiFi, no TRAY TABLE!!! terrible seats, it’s the absolute worst. The bag fees are insane and they’re still even smaller/lighter allowance than free bags on competitor airlines. The fact they charge you 20 dollars to speak to a human is insane. The chat service took nearly 3 hours to add a seat to our reservation. 3 hours of my life chatting with some dummy who couldn’t even help at the end of the day.
I have flown Frontier Airlines three times in 2023 .. Each was a bad experience but the customer service response was worse!! Flight #1 .. Checked bag was lost and delivered damaged the next morning, I filed a damaged bag report that afternoon .. The damage claim was denied due to the Frontier policy that all claims must be filed within 24 hours!!
Flight #2 .. Flight attendant refused to let me put (paid for) carry on bags in space above my seat and insisted I leave 2 bags in my aisle.. I began to video (very calmly) her asking to clarify and was removed from the flight .. Flight attendant claimed she was not comfortable flying with me! Flight #3 .. Checked a golf bag with a new dozen golf balls .. The golf balls were stolen by a Frontier baggage handler .. Frontier would not honor my claim because "I had no proof". It is one thing Frontier has poor employees with bad attitudes but their customer service responses are embarrassing .. I will never fly Frontier again.
Frontier customer service ** sucks. We purchased 7 round trip tickets and both ways. My kids which are all minors did not have an assigned seat. It's so frustrating to pay all this money to fly and get treated like **!!!. Standing in line waiting for 45 min or longer to see why we don't have seats and all they can say is that the plane is full!! How in the hell would do they not have control over how many people book.. No accommodation whatsoever. People talk about Spirit so bad but Frontier just as worse.. Manger Bianca ** so unprofessional and rude.
Frontier policies and customer service practices have proven to me that they have no interest in serving the consumer. I had flights booked to Florida in March 2020 (when Covid hit hard) and March 2022 (when hurricane Ian hit), both of which I was forced to cancel for obvious reasons. Frontier refused to refund me both times. After dozens of calls and many hours on the phone, I got Frontier credit for the 2020 cancelation, but got nothing in 2022. They took my money. They said a hurricane didn't meet their cancelation policy. Never will I fly Frontier again. Beware!!
Bought the All You Can Fly Pass last December. Finally it's May, so excited to use it. But IT IS NOT WORKING. I've contacted Frontier about the issue almost 10 days now. They verify all the info but when I try to book the flight following the instructions they gave me, it still show All You Can Flight is NOT AVAILABLE! So frustrating.
My recent flight from Orlando to Denver with Frontier Airlines was nothing short of a nightmare. The gate attendants caused a 30-minute delay by measuring every passenger's bag size to an absurd degree. Even the pilot had to come out to investigate the delay. It was an unnecessary inconvenience that left me frustrated and annoyed.
To add insult to injury, I witnessed a family of four being denied boarding because they couldn't afford the exorbitant baggage fees demanded by the attendants. It was appalling to see that the attendants refused to let them wear a sweatshirt to make the bag fit, and it felt like a blatant money grab by the airline. The display of greed and insensitivity towards customers was truly disgusting.
Despite complying with the personal item measurements as specified on the Frontier website, I was still charged extra for my bags. It felt like the airline was taking advantage of passengers who were headed home and in a rush. This experience left me with a bad taste in my mouth and a negative perception of Frontier Airlines. As a loyal customer for the past 15 years, I am deeply disappointed with this airline's behavior. I cannot recommend Frontier to anyone, and I will personally avoid flying with them in the future.
My experience with him is horrible. I booked a flight online and accidentally canceled it and they have not even reach me back yet and my flight is booked for the next day and it makes no sense how they have no customer service representatives to speak to you in regards to your personal 101 situation is everybody has a different situation. Nobody’s the situation is always the same and that’s just ridiculous that they have on computer box answering us and we have no way of contacting a human being. This is ** ridiculous. They should not even have their website open. They shouldn’t even have the airline open. The airline sucks after my reviews. I’m glad I can’t. My flight is canceled but at the end of the day I met my money's gone and I want my money back immediately.
The time of flight to Miami was delayed by 25 mins to 10:25; however, 15 minutes after receiving that notification, the flight time was reverted to the original time more or less. We operated under the information originally given and arrived at the gate with 40 minutes to spare before the earlier departure time. There was NO ONE at the counter! 10 minutes later a woman with quite the attitude arrives and informs us that we had missed our flight. We didn't have boarding passes as they did not provide an opportunity to print out ahead of time. We will NEVER EVER fly with them again! I don't know how they stay in business; oh right they keep your money! Even after filing a complaint, there is no resolution!!!!
I was denied boarding on Flight 504 from Denver to Dallas Fort Worth on April 23RD. Per their personal item policy, I was able to completely fit my luggage in the bin they have at the gate. This was the same bag that they had no issues with on the onward journey from DFW to DEN on April 20th. Still the gate agent was arguing with me and asked me to pay $99 for the bag. I told them I would pay and handed my credit card but noted that I would be filing a complaint with DOT. The gate agent then declined the payment, threw the card at me and denied me boarding. As a result, I was stranded at the airport and had to spend overnight at Denver airport as there were no flights available at that time. I also had to purchase another ticket through another airlines and pay a much higher fare for my return trip the following morning.
I have never experienced such horrible customer service. They feel entitled to be rude to the customers even with those who quietly take their abuse. I flew similar airlines like Spirit who have the same baggage measurements as Frontier and never faced such abuse. Surprised to see Frontier CEO or any folks in management have no ounce of responsibility to their customers. This crew in Denver sector seems to be the nastiest of all as I have seen multiple videos of the same crew mistreating customers. Never ever fly Frontier again. I hope Spirit backs out any idea of merging with this loser airline.
Worst airline we have ever flown. Same backpack and items we were charged $100 on the return trip. They don’t let you organize it to get the straps to fit all the way in. Stated that ‘there are no redos’ and, "Step aside and pay." Very rude employees.
The customer service is horrible and a nightmare. I was issued the incorrect reservations time, where I had purchase a new ticket, and the other ticket was not credited back to my credit card. So I end paying for 2 reservations. One I can use, and other one was cancelled but charged to my credit card with no possibility of getting a credit for it though the airline screwed up, I’m the one who’s found paying for a 2nd ticket. Don’t fly this horrible airline. I don’t see how they remain in business with their horrific experience they provide.
Treated like garbage. No human being should have to endure the humiliation they put me through. Filed lawsuit, don't want to however it's my duty to protect others from this horrendous episode. So sad this could happen in America today.
I had a flight scheduled to San Juan at 5:30 AM. Upon arrival we checked 2 bags 1 was not paid for and the lady who took our bags gave a bag receipt and never said we had to pay or there was a balance due. This being due to your system being down. We arrived at the gate more than an hour before boarding and decided to not fight with the crowd since our seats are reserved. My party was one of the last people in line to board. The attendant scanning tickets was very rude not only to me but other people trying to board. I watched her snap her fingers at paying customers. She told my party we had an outstanding balance and told us to get in line for the counter to pay for our bags. Which we did.
There was a few people ahead of us and we patiently waited in line. As it became our turn there was a huge commotion with people trying to board the plane. They were having a dispute with another party as we were trying to pay. The person checking us out (CINDY) completely walked away to go to the commotion instead of assist us with our payment. Because of her actions, or lack there of, she closed the door due to the issue with the customers attempting to board.
Cindy was unable to look at me or my party members and answer any questions literally completely ignored us right in front of her. Because she was flustered over the situation with other customers we were treated so disrespectfully and with absolutely no help. Actually disgusting behavior from your representatives. Attached is a 7 second clip of Cindy at the entrance dealing with the other people when she should have been helping us and other customers and we would not have missed our flight. Not only do I have the video proof that shows she walked away and we were not being helped please feel free to pull up the security footage or gate 11 terminal A. She purposefully made us miss our flight and other representatives were also rude completely unacceptable. I expect a refund for the unacceptable behavior.
Very very upset with this airlines. Got there at 7:20-ish. Took a long time to document my luggage. They changed the waiting area 3 times. We were suppose to leave at 11:05 pm. They changed to 1 1/2 later then at 2:25am then at 6:15am and we ended up leaving at 7:30 in the morning. I ended spending the night at the airport with my 7 year old as many people did with their children, never ever in my life will I fly with this company. The employees there with attitude thinking they own the company. Not only did they do that to our flight many other flight thru Frontier where either delayed or cancelled and no it wasn’t cause of the weather. It was due to their lack of PILOTS!!!! Beware their own employees mentioned also that they over book their flights also …. DON'T EVER FLY WITH THIS SO CALLED COMPANY!!!!
No phone customer service available (only chat option on the website, which is horrible). They will try and make you check a regular size backpack (that fits perfectly under the seat) and charge you $100. Stay away. Greyhound of the skies but somehow worse.
Frontier Airlines Company Information
- Company Name:
- Frontier Airlines
- Year Founded:
- 7001 Tower Rd.
- Postal Code:
- United States
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