Fox Rent A CarConsumerAffairs Unaccredited Brand
Their cancellation policy is horrible and customer service is even worse. Check out Priceline.com before booking with Rent A Car - if I would have booked through this site I could have cancelled - AND they found a cheaper rental for me with another company. Very unhappy and will never rent via Fox Rent A Car ever again.
Rented a car for three days. On the next day I had to get a jumper because the battery was dead. Then, I returned the car on the next day. I was surprised that they charged me for the third day including a penalty for the early return. Customer service was so poor. People aren't happy there.
I fly to Ft. Lauderdale a lot on Southwest Airlines. I never used FOX rental cars. Since rental rates were high on my last trip, I took Southwest's recommendation for FOX. I asked for a rental rate on the Southwest site and received an estimate of $200.94 for 9 days. Big surprise, the final rental cost was $380.76. They add on so many charges and fees that your bill almost doubles. Oh, $56.42 was charged for an extra day (flights were cancelled due to a storm). I have never had a problem with Hertz, Budget, Dollar or ACE at this location. Whatever you do, avoid FOX. P.S. I am contacting Southwest about their recommendation. P.S.S. I cannot add a final receipt because I never received one!!! Just a credit card bill.
Our Fox Rent A Car experience started with the agent trying to scam us and ended with another agent coming around to the desk and trying to punch me. We called Fox Rent A Car and they did nothing. Not one thing. We asked them to review the security footage and they did not. We asked them to review who they hire and they said that all Fox Rent A Car's are privately owned. If you need to rent a car, pay attention to all of the poor reviews and rent from a different place. Fox Rent A Car deserves a special place in hell.
When we came to get our car at the counter. They told us the only car they had available was a 15 passenger van. If we wanted to upgrade, it was an additional $30 a day. So we took a regular size SUV. The original price I was quoted was $127. At the counter, with all the add ons and saying they didn't have enough cars (which was a lie cause we came to their lot and there was a ton of cars). Our total went from $127 to $371 and they made us pay a $150 deposit (which was refunded), I found it ridiculous. They are very misleading. I would not recommend them. Pay a little extra and go with a bigger brand. Like Hertz or Budget. They also tacked on a toll (we were in San Fran) for the Golden Gate bridge. We never said we were going there, and the toll was $11. NOT TRUSTWORTHY COMPANY. RUN! AS FAST AS YOU CAN!
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I do not rent any car from “Fox Rent A Car“ and you charge $ 755.84 from my account. This is Fraud! I am very upset about your company after more than 3 hours to wait in the phone, I spoke with customer service “Leo” and He said that all the customers are the same problem -fraud. I would like return as soon as possible my money $ 755.84.
We picked up the car late at night, after a long day and 2 long flights. Luckily I noticed that they charged me over 300$ more than what I was quoted. They tried to sneak 125 in toll insurance fees onto my bill then tried to tell me it was something I had to have. I told him I didn’t want it and then he got rude with me. Then he told me I didn’t know what I was talking about when I said it’s not something we needed. Then when I said this price is not what we were quoted, he accused me of calling him a liar. He also added in a 150$ deposit that he charged my card for and I had no way to opt out of that. There is not anything about a deposit in the quote I received. After the sneaky way they tried to charge me extra and force me to pay for the toll insurance. I’m worried I won’t get the deposit back. I’m extremely disappointed and would never ever use this company again. Stay away!
Booked through rentacar.ca, no customer service. We were supposed to pick up at airport in Orlando Florida, turns out they are 20 min from there. We waited 1 hr 30 min to get picked up by shuttle, no one came to pick us up. Then can’t get ahold of them, just goes on an automatic answering machine. Ended up taking a cab to the location. Tried in different points to get customer service, they are unreachable. Tried to call the central waited 20 minutes, no answer. This is also costing minutes while on airtime. Awful customer service, will never go with them again.
Worst car rental experience of my life. I travel for work and so does my husband. He does more often and I happily tag along because I can work from anywhere. We usually go with National because my husband's company has a corporate rate with them and it's the easiest experience. We rent probably 15 times a year. This was the first trip I took without my husband. So, I went online and booked thru carrentals.com. I paid a rate of $242 for a Jeep Grand Cherokee or "like" SUV. When I checked in at San Jose airport, they had none available. So, I could choose a minivan or a Chrysler 300. They said the upgrade charge was $85 for the Chrysler 300 because the next model was a minivan. I have never driven a minivan and didn't want to try and parallel park it in San Francisco. I agreed to pay the extra charge. I looked at my credit card statement the next day and I had a charge for $672 on my MC.
So, I looked at the receipt that the guy so gladly stapled for me so I couldn't see it when I went to get my car, and he charged me for the insurance I told him I didn't want. We NEVER buy extra insurance. NEVER!!! I was too short to see the device I was initialing and apparently, the rep just added the insurance and when he handed me my paperwork, he conveniently stapled it so I couldn't see the charges. I called THAT DAY to tell them I didn't want the insurance which they could have cancelled THAT DAY. But, they didn't. The rep had to ask her GM what to do about it. By the time they got back to me all they could do was refund my $85 for the upgrade which I should never have paid in the first place. The woman who helped me was very nice. But, I will never use this company again. Absolutely terrible!
DON'T RENT FROM FOX RENT A CAR! Worst experience ever. I traveled from Miami (MIA) to Santiago Dominican Republic (STI). I made the car reservation a month in advance, once I got there they had no cars available for me. I was left without a car in a country I don't know. I spent that whole day looking for a rental on foot.
DON'T RENT FROM FOX RENT A CAR! Worst experience renting a car ever. We were at the Denver airport location. Bait and Switch, rude customer service, hard upselling, dirty cars. I booked thru SouthWest Airlines a standard SUV. Long story, standard SUV given to us was actually a Compact SUV 2WD, tried to upsell to a 4WD premium vehicle for $198 additional A DAY! Only 4WD on the lot they said. Horrible, rude customer service. Kept telling me that since I booked third party there was nothing he could do. It was my preference to do that. What? Our worker started talking to another worker in a foreign language in the middle of our transaction. Dirty car given to us and the gal who gave it to us simply said, "I didn't wash the car so it's dirty". In the end it's a very bad experience and you pay more than if you'd have gone with a reputable company. Don't rent from FOX!
I cancelled my reservation two days after making it because of all the company's bad reviews. They claimed that I never made the cancellation and are attempting to charge me the full price. This is the worst company I have ever dealt with. They are doing nothing but attempting to steal. DO NOT USE THIS COMPANY.
Please do NOT DO ANY BUSINESS with Fox Rent A Car. I did and I’m so very sorry. We flew into Fort Lauderdale without a car rental. My husband, who remained home, booked us a car through Expedia. There were very few cars available in Florida as they had recently suffered a hurricane, so we had no choice but to do business with a company we had never heard of. From the initial contact, we knew it was going to be bad. Counter clerks were rude and impatient and the a/c in the SUV didn’t work (it was 88 & 89 degrees in Miami).
While in possession of SUV, passenger door was damaged. We made company aware and gave them info regarding damage reports filed with hotel garage. When my brother and niece returned the vehicle, the clerk and manager were belligerent and demanded personal information from them. When they could not supply MY homeowners info, they would not let them leave. After more than 40 of arguing, they were allowed to leave, barely making their flight. The next day, I visited the office and had a calmer conversation with the manager on duty. We exchanged contact info and agreed to be in touch. THAT was the extent of any positive contact with Fox Rental. My INSURANCE COVERED ALL COSTS (many of which were INFLATED) EXCEPT FOR A $150.00 “Administrative Fee”. Now I’m receiving letters and phone calls (Sunday 11:30 am) threatening collection activity and a suit over a $150.00 Administrative Fee.
We traveled to Miami for our brother’s funeral. This trip was not expected or planned for. It was, as anyone can imagine, an extremely emotional and difficult trip for all of us. Our dealings with Fox and their employees served to make our trip even more difficult. And now, three months later, they continue cause pain. If anyone at Fox Rent A Car seemed worthy of an administrative fee, I would pay it without issue. No one there was worth the rental, yet alone an “Administrative Fee”. They were VERY WELL COMPENSATED for the dent in the door, their demands and threats for $150.00 more, is nothing but bully greed!
Do not rent a car from Fox. Doing the prepay is a joke!!! You would think if you prepaid there would be an express lane or something, nope you wait in line just as long (at least 15 min) as everyone else that didn't prepay. We tried renting a car from Fox the beginning of February 2018, prepaid and everything. The credit card used to prepay was compromised and closed. They refused to rent me a car unless I called customer service and get a voucher. I want to say again, THE CAR WAS PREPAID!!!
I had a credit card for incidentals, but because it was not the same they refused. So I called customer service, after sitting on the phone for 10 minutes, I got disconnected. So I called back, this time I was on hold for 20 minutes, call went through to a voicemail box that was full and told me to try my call later. Are you kidding me. At this point we had been there over an hour and was done with that place. Because they are off site, I called an Uber, went to Dollar and within 10 min I was driving away in a car. I can't believe a company with customer service like this is still in business.
I made a reservation online at foxrentacar.com. They charge me $150 deposit and the fee for the 3 day rental. When I got to the location to pick up my rental car that I was already charge for the agent at the desk told me that the deposit was $500. Show him my receipt and the terms and conditions nowhere in there did it said that my deposit was $500. They then inform me it either I put the $500 down or I could rent a car basically providing false advertising. The website say one thing then when you get there it a whole completely different things. STAY AWAY And their customer service is Horrible.
Rented a minivan from Fox Rent A Car near LAX recently. The shuttle took 30 minutes to pick us up, meanwhile every other rental car company's shuttles passed us multiple times. Once we finally got there the staff didn't look like they wanted to be there, and not very help and they were very slow. It shouldn't take 20 minutes to rent a car. You should be out of there in 5 or 10 min. The minivan wasn't very clean and was in just okay condition. Fox you should find people who want to work there not people who are just there waiting for their shift to end. I've had other bad experiences with Fox before. Once they accused me of a broken driver side mirror and I know when I returned the car the mirror was fine and they would have noticed it when I dropped the car off anyway if it was broken. They wanted to charge me $1100.00 to fix it. I rented at Fox before because of the low prices but never again. My advice is to stay away from Fox Rent A Car.
I thought I had a good deal renting a standard size car at Orlando Airport - about $15 a day for a 10 day period. When the paperwork was being finished the rep said there will also be a $7.49 per day charge for toll roads. This would add $75 to the charge. I didn't plan that, and the booking website had no hint that I would face this gotcha at the counter. I told the rep I would only use toll roads for 2 hours on the first day and 2 hours on the last day. He smiled his "tough luck, buddy" smile. No more Fox Rent a CAR for me.
Rented a car from Fox Rent A Car Fort Lauderdale. I was given a quote of $115 ended up paying $242 for a 4 day rental. During those four days I had to call the Fox Roadside assistance (which they charge for) as the car they gave me has some kind of anti-theft alarm problem that left me stranded in two parking lots on two separate occasions. When you call Fox roadside assistance they don't answer their phone and leave you on hold indefinitely. I had to call their regular phone number begging someone to get someone in their roadside assistance dept to help me. After multiple attempts to get help I was finally able to get someone in their Rental Extensions area to link me up with a roadside assistance rep. I feel bad for the next person that gets this car as you know they won't do a thing to fix the issue.
Serious training problem with counter help. Busy time with an event in town, but two customers, there was no vehicle for. That problem ate up 2 of the 3 counter employees for one hour. I was 5th in line and it took 90 minutes to get helped. When I left, there had to be 100 people in line. The contract you have to review, is show to you on a 3 line screen. You have read what seems like 1000 pages of a contract, 3 lines at a time. It is brutal. The one person able to help people took 15 minutes per customer. The contract review is BRUTAL. The poor working helping me, had a hard time finding my reservation, even though I asked him 4 times if he wanted my reservation information. (He was looking from my license).
Then, after waiting 90 minutes in line and 15 minutes at the counter, he sends me off to retrieve my car downstairs, WITH THE WRONG CUSTOMER’S CONTRACT??? How is this even possible? Shocker, the first person downstairs said "well, we cannot print a new one here, you will have to go back upstairs". I almost lost it. Bottom line, 2 hours to get out of line and loaded in a vehicle. Besides that, the folks at Payless next door were heckling the line of customers, not reaching to the door of the airport... IN SPANISH. Like ** do not know Spanish. EXTREMELY INSULTING! Pay more, get more. Never trying this junk hole again.
Rented a car from Austin, TX airport for a few days. Agent at Fox counter told me I would be charged a $15 admin fee for tolls. She did NOT tell me it would be $15 PER TOLL transaction. I ended up with a bill (mailed to me) of $99.45 for six toll transactions that were only about $1 to $2 each. Had I known this would be the case, I would have opted for their flat rate $45 electronic pass. This is criminal, Fox. You should be ashamed of yourselves. You should ensure your customers are thoroughly informed. I will NOT do business with you again.
Do not use Fox rental ever! I selected the manager select option, but when went to pick up the vehicle in Denver, they said there's only minivans, and I didn't need a minivan, because it was just my mom and I, but he wouldn't budge. So we agreed to the minivan, but end of the trip they upcharged me 10 bucks a day for the minivan. When I spoke to a manager they referred me to the customer service billing line, but when asked for the refund they wouldn't budge saying I agreed to the upcharge. I need a freaking minivan. Why the hell would I agree to an upcharge?
Booked a Toyota Corolla online for Las Vegas. Was told by Dana at the counter that car we booked was not available and she tried to upgrade us for a fee. We refused so she said she had a Kia Soul in our price range. We agreed to it but then she said we needed to pay for special Nevada car insurance. I told her my insurance covered me for Nevada. She insisted we had to pay this special insurance or she wouldn't rent us the car. I reluctantly agreed and paid. The lot was pitch black so we didn't see the condition the car until next day. It was filthy and the tires were worn. Found out she had lied about the insurance. This company is a rip off and will say anything to extort extra money when they know you are vulnerable. THIEVES and LIARS. Do not rent from this company. They also charged extra for the prepaid gas. Look at all the one star ratings, stay away, bait and switch.
I rented a car at Vienna Airport through Fox Car Rental. Terrible service. The agent at Fox claimed that I scratched the car, which was not true. The car had more than 20 scratches that were recorded when hired. I missed marking ONE scratched and when returned the car was forced to pay 250 EURO. The car was fully insured by VEHICLE-rent.com and in spite of their promise to reimburse me in 30 days - more than 2 months passed and I have got nothing. They don't answer my mails either. KEEP AWAY!!!
I arrived to Phoenix in December, I needed a rental car on December 15th for two weeks with an original return date December 29. I went online and noticed an ad for $7 per day for an economy car. So, I booked the rental online at the airport. The total cost was $101 for two weeks, however, the taxes was a whopping $149 for a total of $250. When I arrived at the counter to pick up the vehicle, I was hit with an additional $150 deposit for being Arizona. Now my total is $410.00. I am already committed with my earlier booking.
The Hell on Earth Experience begins: During my stay, I realized that I will have to extend my rental car. A simple thing to do, right? NO! Fox Rental would not allow me to extend my rental online. Even though, they advertised on the call while you are waiting for customer service to do so. I was told that I had to go back to the Phoenix Airport to extend the rental. Fortunately for me, I was in the area, God forbid if I was in Southern California enjoying the holidays with my friend.
When I arrived at the airport, the customer service people were very unprofessional. I am a day early with the car, to avoid the $20 per day charged. My thought pattern was to have the original invoice total out leaving the deposit to be forwarded to the new invoice. Immediately, I was told that it would be $20 per day each to extend the rental from the one customer service rep. (** guy). There was another customer service (**, only one of the four customer service) standing behind the guy that I was talking with, took the receipt away him and proceeded to hand it back to me. Said to me, that they (Fox) needed the car because they have people waiting for cars. I tried to explain that my trip was extended, his reply was I should have plan my trip better!! In addition, he pointed to the competitor side and told me to rent from them, they have cars.
When I first pick up the car, along with other surprised customers, we asked about returning our $150 deposit. We were told that it will take about 2-3 business days. Initially, I started to walk away and turn around to ask about the $150 deposit. He was walking away as well turn around to greet me. As I ask him about the return time of my deposit, he proudly said that it will take 5 business days to get my security deposit. NEVER IN MY LIFE has I have so DISRESPECTED!!! If you were me, what would you do?
I rented a car in Tampa Florida. To return the car back to their off airport location, there is, apparently a toll to get there. The toll was 64 cents and Fox charges a $15 fee to 'administrate' this. What a rip-off. Customer service was mediocre. I'll never use them again for this rip off.
I rented from fox car rental at Denver airport. I was helped by someone named Glenn. I chose them based on price. It was a mistake. Glenn told me the car type I chose was not available so he gave me a free upgrade to a slightly better model. Then Christmas Day (today) when I return the vehicle I get receipt. I've been charged an extra $30 for EACH DAY I had the car for an 'upsell'. These people are crooks, avoid avoid avoid. It will not save you any money, you'll get poor customer service and a worse vehicle.
We had a little bit of trouble getting our car, there seemed to be some confusion over minivan ability and our reservation. However, all was forgotten upon realizing the overwhelming lack of attention to detail by the person(s) responsible for cleaning the car. The previous user seemed to have forgotten his/her bra along with an open, ripe smelling container of olives. Needless to say, rent from Fox to avoid dull moments in your life.
Called Fox car rental reservations to ask why I couldn't cross the state line from Florida to go to Savannah GA? He told me rudely... "You cannot cross the state border for no reason at all..." Then called me 'stupid' for not reading the policy. Then threatened me that if I did, they would find the car, confiscate it and leave me to my demise. Plus, I would have to pay towing charges back to Orlando, additional fees and loss of time rental...amounting to approx $2000.00. All this for just crossing into GA. Really? Is this the way Fox Rent A Car treats its customers? No wonder their reviews average a one star, because a "O" is not permitted. Rude, disrespectful and obnoxious. Please disregard my grammar and spelling, English is my third language.
Pay a couple extra dollars for a regular rental company that lets you cancel whenever you want. They have hidden fees for tolls? $60 extra on top of the toll you already have to pay, no other way to pay. Also they have a certain amount per day charge, I think it's $20, of bringing it back early? No rental car company in California has a problem booking cars that are brought back... They tried to tell me I only had an hour or so to pick up the rental within the scheduled time and if no cars were there my reservation could be cancelled.
Also, BEFORE up pick up your rental, double check the prices for that day. You could save hundreds of dollars. But if you complete your reservation you're locked in and they will not refund prices comparable to their own company rates. Do NOT use Car Rental 8 as an overhead company to secure the reservation in advance. Use a classic company that works with you. And maybe the mistake was being proactive and securing my rental over a month in advance. The car was poorly cleaned, pumpkin seeds that I'm not sure if they were in the previous renters month, gross. The guy at the gate said it was typical for the cars not to be cleaned properly. I at least had to clean the inside windshield so I could see when the sun was going down.
I've never been so dissatisfied with the car rental company as I was with Fox. They bait and switched us at the counter. They are charged us telling us that their SUVs did not have four-wheel-drive and that we had to go to the next level of car which cost another hundred dollars to get 4 wheel. Car was dirty, dented, and smelled awful. People were not friendly at all. Had to load our own bags on bus. No thank yous or offers for assistance.
Fox Rent A Car Company Information
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- Fox Rent A Car