Consumer Complaints and Reviews
I read all these reviews while we were waiting in line for an hour and a half at the Fox Rental car in LAX Fri. Oct. 21 - 24, 2016. Check, most common first complaint came true. Now I'm getting really worried. I was joking about how bad the reviews were while I was in line with the rest of the unhappy customers. People were beginning to argue because there is no rhyme or reason to the lines. Try going all the way to the right. I think the person checking us out heard me and I was worried about retaliation. But she was very nice, didn't try to up-sell me or anything.
Gave me the choice of insurance levels (I took the lowest one), didn't push me. Though she did say that I shouldn't take the convertible Mustang because there was a recall on the seat belts malfunctioning. Funny, didn't see that on the news. But she gave us a convertible Camero, so we were happy. I thought that the experience was going to change. But aside from waiting another 20 minutes to get out of the garage it was fine. The car worked great no problems. I paid for the empty tank thing and returned the car on fumes. I thought I had done a perfect job! Until the charge on my card showed up.
They charged me the full amount of the deposit. The receipt I received from the checkout guy showed a $140 discount, which would have given me the expected amount. I guess they figure no one looks. But after reading the reviews you better expect me to look for the charge. Anyway, typical story so far, I have spent a half hour on hold without so much as a check in. Hang up try again. No answer. So I disputed the charge on my credit card. I bet this takes months to untangle, but I'm hopeful I meet another employee as nice as the front desk girl who checked us in the first time. Whatever the difference in price probably isn't with the hassle.
I was told not to worry if I was going to drive to many tolls. That it wasn't a big deal. I was just charged 200 dollars for 10 dollars worth of tolls. They are the most dishonest company out there. I will never rent a car from them AGAIN!
I would love to bring a class action suit against this company. This company should be put out of business! First off, it's a game of bait and switch. They make you stand in line for hours and then say you are late and they gave your car away. I went from a challenger to a Jetta, with scratches all over it, no gas, inside was nasty dirty interior. They also charged my credit card 200 more. I have never had a rental company treat me like this. It's something out of a third world country. I want this company gone!! If you can't do business the right way you should practice in the USA!!
Worse car rental ever. We took an over two hours to get the car, they look cheap but they charge you everything even for using the Bluetooth if the car has one. The car it has damage from previous accidents. We wanted to extend the rental for two days and even if we called way ahead they didn't want to give us the same rate we were paying. They said we will have to come back to airport and rent the car again that they will not help you over the phone. Last, the shuttle don't take you back to the airport they leave you at the bus stop. I will never use this company again.
To begin; the car was not as agreed upon at time of rental, secondly, the car we did receive was dirty inside and out. We rented the car at Miami International and their office is in a back alley of sorts (not well lit, etc.). The biggest complaint however, is the letter I just received explaining that I had $2.80 in unpaid tolls and $60.00 in administrative fees. What it amounts to, in my opinion, is another tax on the visitor to their state. I will not spend any more money in FL.
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Avoid at all costs, far away from airport and the staff plays games with the customers when they do not get what they want... More commissions. From the top to the bottom of this company customer service is so far below par it deserves a negative rating if I could give it! Happy to discuss with anyone my experience but save yourself the time and abuse and go elsewhere.
We rented a car online for our trip to Phoenix to visit family. We made a horrible mistake by choosing Fox Car Rental out of Sky Harbor airport. The online total price IS NOT THE ACTUAL PRICE as clearly stated. Worst experience EVER!!! They try to get you to upgrade, they have hidden fees, they even tell you if you don't buy their extra insurance you would have to pay a daily rental rate if the car is damaged and it "ends up going to trial"!! Seriously!?! Shame on us for not doing all our homework. NEVER AGAIN!! DO NOT RENT A CAR FROM THIS COMPANY!!! The total was not $319... We did not get an upgrade and did not buy their extras... and we have been charged $389 + $186!!!
I prepaid for a jeep and when arrived to pick it up they didn't have one. Gave me another car that was not clean. We had no choice but to take it. And they charged me twice. And now I can disputing the charge with my credit card company. The experience at the pick up is terrible. They try to get you to sign up for so many different things you dont need. They are liars. They should be removed from the list of cars to rent. Go anywhere else but not there. They are bad people.
The rental experience from Fox was a total nightmare! Do not rent from this company!!! You will be given conflicting information from employees and then charged for your ignorance!! Stick with American run companies that speak English as their first language!!!
Reserved a particular SUV online. Flew 5 hours to pick up the car and was told they don't have it. I reserved a price online for $289 for a car they don't have. Finally after arguing with the SALES employee who obviously gets commission we agreed on a different car. When it came to paying for this car the price all the sudden went from $289 to $579. Biggest scam ever. Don't ever use this company!! I hope it gets shut down by BBB ASAP!
Rented three times in 2016 from Fox LAX, and all three time they were the cheapest according to Expedia. The saying "you get what you pay for" applies. They are the low service/high volume provider. The crowds there speak to this pricing/service model. Their cars are a little older and dirtier (our last car had 3 areas of body damage, with almost 60,000, but we got a great price as well). Be prepared to wait for the shuttle bus as well. Advice: Fine if you want low price, but ensure you have your confirmed reservation and price IN HAND, and obtain the body damage slip upon check-out, eg, everything in writing and low expectations, but lowest price as well...
I recently had a horrible experience with Fox Rent A Car. On July 29, 2016, I made and received confirmation for a rental vehicle through Southwest Airlines for 13 days. I was scheduled to pick up my vehicle in Oakland, California, on September 21, 2016 at 2:30 pm. On September 21, 2016, I flew into San Diego, California from San Antonio, Texas, on Southwest Airlines; plane landed at 10:45 am. My original flight into Oakland was scheduled to depart from San Diego at 11:35 am and arrive in Oakland at 1:05 pm.
The scheduled Southwest Airlines plane was sitting at the gate having mechanical problems. The maintenance people on the ground attempted to fix the plane because Southwest Airlines had no replacement plane for the numerous of people expecting to fly into Oakland. After an hour delay, I tried to contact the Oakland Fox Rent A Car office frantically over a 2-hour period via Toll Free (800) 225-4369, and local (855) 849-4206 numbers. I was just kept being on hold and getting disconnected, which started the waiting time all over again. I wanted to talk to someone in customer service to tell them my flight was being delayed and to change my car rentals pick-up time. I never did get to talk to anyone in the customer service department. Next, I went online and found a Live Chat with a Fox Rent A Car representative. I made contact with a representative and told her I wanted to keep my car reservation.
I explained to her that my flight was being delayed and I would not be able to make my 2:30 pm pick-up time in Oakland. I asked her to modify my pick-up time to a later time. After giving the customer service representative my confirmation number to her, I was abruptly told I needed to contact Southwest Airlines to have my pick-up time modified because the car reservation was made through them. I contacted Southwest Airlines and their customer service representative was surprised to hear that the Fox Rent A Car representative told me to contact them. They suggested my car rental reservation should be honored due to the plane's mechanical problems that was scheduled to fly into Oakland.
The plane was delayed twice and eventually canceled due to mechanical failures. To make matters worse, the next two Southwest Airlines flights going into Oakland were completely full. I was placed on Southwest Airlines Flight, which took off at 8:20 pm and didn't arrive in Oakland until 9:50 pm. I spent over 7 hours stuck in the San Diego Airport.
When I did make it to the Oakland Fox Rent A Car's Rental Center, I was told my car reservation was canceled. I explained to the representative behind the counter about why I was late picking up my rental car. It's after 10 pm and I have my luggage and no car to drive. The Fox Rent A Car representative suggested my reservation should be granted due to no fault of my own; however, she needed to call her manager first. After talking to her manager, I was told I would have to have a new reservation and pay an additional $200 to get a rental car. I found this to be outrageous and refused to pay the suggested new rate.
I went to another rental car company and was told I got screwed and that they hold car reservations for 24-hours. I had to pay $145 extra because the Fox Rent A Car company refused to honor my previous car rental agreement. I don't understand why my car reservation was even canceled before the end of day. The Oakland Fox Rent A Car Center business hours are from 5 am to 11:30 pm. The Customer Service from Fox Rent A Car was the worse experience I have ever had. I wrote a complaint letter to their corporate headquarters in Los Angeles and will never try to rent from them again.
I had rented a Fox car in San Francisco and was satisfied so when I had to go to Colorado I tried other companies but no less expensive cars were available. Fox indicated that they had nothing that was less than $48.00 per day. I reserved an Equinox or similar. When I got to Colorado I had to wait more than 1/2 hour for the bus along with 8 other people. We finally arrived at Fox to find that another 10-12 people were in line. After waiting 1 hour 15 min. I finally made it to the front of the line. There were 3 people working the counter. When I got to the front, the one girl left the counter. It was finally my turn and I was told that the Equinox was not available and I could either have an Explorer or Dodge Durango, but the Durango was new and the Explorers were several years old. Of course I took the newer car.
Now instead of $48.00 it was $54.00. In the 4 days I had the car, I had to add air to one tire every day at a cost of $1.50 each time. The car was so high, I am 5'6", that I had a hard time getting into the car and had to slide out like a child sliding out of a highchair. Returning the car was a nightmare as Fox is not where the rest of the cars are. It took me half an hour to find the building. All in all, it was a terrible experience and the last time I will rent from Fox.
When renting the car, I knew nothing of the way toll roads were charged. Other than where you pull up, toss your money in the basket, green light...go. Every $3.70 toll road to and from airport, Fox Rent Car charged me $15 additional $ each until my bill was over $100. For toll roads! They have my credit card and will charge it whether I approve it or not. You don't even know you're on them because I was visiting the state, and not familiar with this. Shame on you Fox. I now see online that there are class action lawsuits against you for this. When I returned my car, you also charged me $25 for early return penalty. I brought it back 30 min. early. Really? You are glaringly unethical at every angle you can trick people. FOX named appropriately. Attorneys man up for another class action suit.
I made an reservation of "Standard - Convertible" car from the "FOX RENT A CAR" via Expedia.com on July 20, 2016. "FOX RENT A CAR", Los Angeles International Airport, 5500 W Century Blvd Los Angeles Airport (LAX), Los Angeles, CA 90045. Pick-up: Oct 1, 2016 12:30AM Los Angeles (LAX). Me, my wife and my son arrived to the "FOX RENT A CAR" at 12:45AM on Oct 1, 2016. There were 5 employees and 2 people before me in line. We was waiting in line about 30 min, because the staff were talking to each other, laughing and ignoring all in line. Me and all 5 people in line (2 before me and 3 after me) were so angry by behaviour of staff, but nobody cared about it.
I got my window. I showed my reservation. The employee informed me "They do not have Convertible car for me". They had only non-Convertible cars and also I should pay additional $12.99 for each day for unnecessary insurance (I have insurance). I asked: "How? I made a reservation 2.5 months ago!" But they suggested me to come "NEXT DAY!!!" and, maybe, they will have a Convertible car then. We got this "news" in the middle of night. My wife was very upset, she got very bad feeling because it was her dream (Convertible Car). She had illness heart. My son was almost crying.
I made another reservation with the "Enterprise" company and I asked the "FOX RENT A CAR" staff to bring us there. It was two blocks away (1.1 miles) but they did not do it. He (employee) told us: "You have two options: Come to us tomorrow, or go back to the airport." We chose the second. And we went to the airport with NO CARS from the "FOX RENT A CAR", but very disappointed.
We believe, our rights of customers were broken. We have not got the rent service from the "FOX RENT A CAR". We wasted a lot of time with "FOX RENT A CAR" and we got very bad feeling. Our health was in danger. We have not got the car based on reservation. Actually, we have not got any car in the "FOX RENT A CAR". We believe, the "FOX RENT A CAR" should not provide so poor service (or absent of service) for clients. My actual rating is -999, but I have to click 1 star to publish my opinion.
I had never rented with Fox Car Rental in the past. When I booked my flight with Southwest Airlines a prompt came up, "Do you want to rent a car?" so I did. I always had good luck with Southwest so I went ahead and booked. When I landed at Fort Lauderdale we went to the Rental Car Terminal and could not find where Fox anywhere. We finally asked and were told the shuttle bus pickup was at the end of the terminal away from all the other shuttles. We arrived at a broken down old gas station and that was their pick up location. There were 6 renters in front of us, and we had to wait for over an hour to get our turn at the desk.
When we were checking in, we were repeatedly yelled at for not taking the extra insurance and toll road transponder. I was told, my car was going to be stolen and I would have to pay for the whole thing. Also, what all the fines were for not having a transponder on my rental car. I told him I was not going on toll roads but he continued to tell me the error of my ways. Finally I was given a piece of paper with the number 3 on it, no other instructions and was told I was done. I went to the lot where the 2 people in front of me were looking for a clean decent car to take. My return was uneventful, except I was dropped off at the shuttle stop as far away from the terminal as possible. I actually had a trip in December also booked with Fox but I canceled the reservation and booked with Alamo.
We recently had an incident where we scraped the left bumper of our car into a parked car. We had taken 3rd party insurance with Fox, but declined their car damage waiver because Visa was insuring our car. The claim posted by them to Visa was of $2400. While such a high amount for such a minor scratch was insane in itself, we were glad we didn't have to pay anything. We filled out the paperwork and after 6 weeks got a letter from Fox saying that Visa was only willing to pay $2150 and we'd have to pay around $250. Not only that, they asked us to pay up in 10 days or they would get us to pay the full $2400.
When we called up Visa, we came to know that Fox had already negotiated a price with them. They were trying to strong arm us into recovering more money without Visa's knowledge. When we tried calling Fox recovery agent, Judi **, she would not would pick up. The voice mails said that they don't check their voice mail, and to call another agent. Of course that agent never picks up either.
TERRIBLE CUSTOMER SERVICE. My experience for reservation was fine. Getting the car, the person was not very friendly but ok. Returning the car... could not find the place in the dark and no one to ask. They say on the statement that they are open 24 hrs a day but a message comes on and no one returns message after 2 hours of looking for place. The manager, Jaylin, was mean and rude. Benjamin nastily said I owed $500 for the keys... they were in the key place on the trunk. When I went outside for a minute to get my other bag, my suitcase that was sitting on the chair and its contents were all over the lobby. They said it fell... it was thrown off that chair.
Then Benjamin says that he is going to call the police on me if I do not leave. I am putting all the contents of my suitcase back in then I told an older woman employee that someone left barbells... "they are mine and you better not touch them." I have called three times in the past three weeks for a manager and no one gets back to me. THE WORST CUSTOMER SERVICE I EVER EXPERIENCED. RENT ENTERPRISE GREAT SERVICE.
We rented a car at the Fox in Los Angeles after a 5 hour plane ride across country. Never, ever again. Wish I had read the reviews first. Long and confusing lines, with no one attempting to direct the barrage of people in lines. After waiting in line for more than an hour, went to the selection of cars. The first car we looked at smelled of cigarette smoke and had burns on the seat. We looked at a few more, and they were all dirty, so we chose the "cleanest" of the dirty cars. The also took out a security deposit. I'll wait and see if it's returned, since I'm reading that this was an issue for some consumers.
You get what you pay for. When you read the reviews, you can see that they don't even deserve a star. The check in line is about 1 hour. When a customer leaves, he is usually angry. I booked a car, and 10 minutes late I realized it was the wrong date. I tried to cancel it, and they refused to. They say: the policy is the policy.
The trip began with a one hour wait (fortunately I was not in a hurry to make an appointment, but also hadn't factored that in). Then they took a $150 deposit on top of my payment. They assured me that deposit would be returned within 48 hours. I still haven't received it back, so I went to live chat and that rep told me 14 days due to the bank's processing (which is such a bunch of **).
And now see in these reviews they may remove some of that to "deposit" for the half tank of gas even though I was told I did not need to fill the tank before returning. I specifically asked him to state that again because that is unusual, but he didn't say it would be taken from my deposit or at what pirated rate. Horrible, horrible customer service and poor communication with customers. I will never rent with them again. And if I don't get my full $150 back and they take half of it for a half tank of gas I am going to find a way to file against them. That would be literally stealing from a customer.
This was my third and last time renting from Fox. I agree with all the others... over an hour to get the car. Totally disorganized... The guy saying "would you like a Toyota Camry" and all they had were KIA's! Here's the best part... I received not one but two fast lane violations. I paid the $30 administrative fee so as not to jeopardize my driving record... Lo and behold when I called the State of California office of toll violations... I was NOT even on the road in question. The best part is I was sitting having lunch during the second violation! Interestingly... I have a picture of the resort I was at with the car and its plate clearly visible! Not the plate that was on my rental agreement!!! What the hell! In all the years of renting cars... I never thought that could even happen! SO NOW BEGINS THE CHALLENGE OF WHOSE FAULT IS IT! Needless to say... I would not recommend this car company.
We rented a car from Fox in Maui. We waited at least 40 minutes to get our rental from an offside location from the airport. We finally received a car, an old, dirty, Hyundai Elantra. We did not complain and took off on our way to the hotel. Within 10" we realized the A/C was inop. We returned the car to get a Chevy Cruze and off we went again to the hotel. The attendant said the temperature gauge was on full hot and said he would not risk driving the car.
We called Fox, but no answer. We called again the next morning and they agreed to replace the car. They then tried to charge us for the tow charge on top of the rental fee and no credit for the day we lost driving. I have now called three time from California to get this resolved and am still waiting to talk to someone??? The worst experience I have had on a Maui rental in about 15 years. I forgot to mention the turn in time. This was another 30" to get the account in the computer and then I got the wrong receipt.
Rented a car in Tampa, Florida. The place was very unorganized. When I received my keys and went through the whole process of inspecting the car I proceeded to open the door. There was this terrible odor coming from the car. Not only did it smell but there were stains all over the seats. I was not paying for one week for that car. I proceeded to get someone and all he had to do was open the door and agree. He took me up front and had me wait. He did bring up another car and I went through the whole inspection again only to get handed a contract that was $400.00 more than my original. When I said something he brought me inside where the girl behind the counter argued with me for 10 minutes that I was wrong. I finally saw my old contract on the desk and pointed it and all she could say was "OH". I had a 2 hour drive after a 9 hour flight and being up since 3 am I was not in the mood for games.
I proceeded to get into a dirty car, stains all over the seats and I can't tell you the last time the windows were cleaned to drive away. The car was terrible. When you stopped and started to move the car would buck for about 5 times and then get a constant speed. When I returned the car I told them about that car and it needed service, he said he we would make a note. The guy who helped me out when I first got the car showed up and I told him about the car and he told me that all the cars did that. Sigh. The worst experience with a car rental place. Never again with this company.
My partner and I rented a car in LA on Friday 9/9 to Sunday 9/11 and it began just as a poor experience with not getting the vehicle we requested, then a poor running vehicle and the aggravation if of the USB charger not working. Little did we know this was just the beginning of our problems. The weekend began to come to an end. Just hours prior to returning the vehicle I found the end remains of a ** joint in the backseat under the buckle next to my 9-month old grandson. I had picked it up not realizing at the time what it was.
Furious, we returned the car completely panicked that I had handled it and had to attempt to board a plane on 9/11!! I to tell the attendant of the issue and requested that he noted the problem and he suggested that we speak to a manager about it. Upon speaking to him he found the situation comical, of which I did not! He left and finally returned way too long later and said he issued a refund of 52.40 for the inconvenience. With the lack of time we left to wait for the shuttle, still panicked of what may happen in the airport. 45 minutes later we finally board the shuttle.
When we get seated I sit down, I begin to look at the paperwork and find that the refund was issued to another customer from several weeks earlier, not our account! When we finally arrive at the airport we are told we have missed the deadline to board the plane and will have to wait until the next day to return home! Now we have to figure out where to stay and how to get there. We happened to find a hotel within walking distance from the rental car company.
I proceeded to walk over to once again discuss the issues after already spending over 1 1/2 hours previously. The first person I spoke to failed to see the problem and didn't believe what I was saying and told me that I just received the wrong receipt, and told her no the wrong person was credited and made me wait an additional 20 minutes. Upon her return she said she issued us a $16.00 refund. I was not happy at all and went back inside and spoke to someone else who made a joke about it and said "well where is mine???" Not something I found funny at all!! I finally got to speak to the same manager who found it funny that we were back and said there was nothing more that he could do!!
I originally rented a 2015 Toyota Camry from Fox Rent a Car. This is the vehicle I was given, and not by choice. The customer service representative just handed me the keys after signing the contract document, and pointed at the 2015 white camry. Please do take note of this, the weather conditions were brutal from the time I rented the vehicle, until the time I brought it back. It took me a while to return it to Fox Rent a Car's Austin, TX location because of the poor tire tread, and low tire pressure, in which they failed to inspect, and check prior to handing me the keys to drive off with it. This is unacceptable, and could have very well cost me my life, and, or a total loss on their vehicle. Multiple times I almost slide off the road, or collided into another vehicle on the count of the tire tread and pressure on the 2015 white Toyota Camry.
The date I rented the 2015 Toyota Camry was on 08/09/2016, and the return/exchange date was on 08/17/2016. As I stated previously, it took me a while to get the vehicle back to Fox Rent a Car due to the harsh weather conditions. I informed Fox Rent a Car of this, and several employees came out to check the vehicle I had just brought back, and they verified that it indeed did have tire tread issues. A couple of days later the Operations Manager emailed me, and stated that they took the vehicle to Firestone to have it inspected, and Firestone stated that the tire tread was at the required safety level. No documentation was provided, only what was typed in the email communication I received from the Operations Manager.
As a complimentary service provided by Fox Rent a Car, they handed me a Chrysler 300 to drive, and they stated they would only charge me $10.00 per day EVEN if it goes past the return date, which almost all of their staff lied to me about, and that there would be no other charges. I was not handed, or sent an updated contract summary, which I requested multiple times, and on top of all this, they did not even inform me on how to pay the toll road fees. Fox's service desk reps stated I would receive a billing statement in the mail from TxTag. I still have not received a billing statement as Fox's representatives told me, but instead discovered under Fox's F.A.Q. section of their website that I would need to pay through a separate website link. How in the world could anyone figure out how to pay a bill when they are misinformed, and not even told about the website link Fox has on their site to pay the balances?
That's just the beginning of this complaint. This next section has to do with the rental vehicle I am currently driving now, which is the Chrysler 300. The Chrysler 300 was given to me a complimentary service due to the defects on the 2015 white Toyota Camry. I did not ask for the Chrysler 300, but simply credits for the billing, and I was denied that, so I assumed Fox Rent a Car wanted to keep me as a customer, or whatever their intentions were. The staff members at the customer service desk said the rates would remain the same, the late fees, and any other fees besides the $10.00 per day would be waived. I soon received an email from Fox's Corporate Office about a vehicle I was not even driving, and they were demanding it to be returned.
I replied back to the email and informed the representative from Fox Rent a Car that I would like to receive an email regarding the Chrysler 300, the total amount due, and why the fees would not be waived when that's what I was told verbally over the phone, and in person at the service desk. The Corporate Office rep did not reply with any additional details other than, she would forward our email conversation to the head manager at Fox Rent a Car's Austin, TX location.
After a couple of days of waiting for a response, I emailed the head manager personally to submit an inquiry regarding the billing, and the life threatening position I was placed in from the first vehicle I rented, and still to this very day he has failed to respond. I attempted to contact the Corporate Office rep who initially contacted me, but she has also failed to respond back as well too. Even Fox Rent a Car's Billing, and Customer Service department have all failed to reply back. It's been over a week now, and I could only imagine that fees, fines, and penalties are accumulating by the hour. This is entirely out of my hands because I have done all that I can to seek the rightfully deserved credits, or extended rental request for the Chrysler 300 I am renting from Fox.
I provided Fox Rent a Car with my State Farm Auto Insurance ID Card, Declaration of Coverage, and the contact information for my rental reimbursement claims handler. The Operations Manager stated she has been attempting to contact the claims handler for my rental reimbursements so that I could pay Fox Rent a Car the total amount I owe them, plus the total amount to extend the rental vehicle.
My claims handler is currently trying to resolve all of this misinterpreted billing, and crediting information, but Fox is simply difficult to deal with, even for a State Farm claims handler that deals with vehicle rental companies all the time. On top of that, I even offered to make a payment over the phone, and they did not acknowledge the offer, so how am I supposed to pay them when they fail to acknowledge my inquires, emails, and phone calls. At this time I do not have the available funds, but this is mainly due to Fox's failure to provide me with an updated billing invoice, and billing summary on my current contract with them.
The summary of this matter, is that Fox Rent a Car almost cost me my life with the vehicle I was first given, they misinterpreted their billing information, how they process the billing, they would not explain the reasons as to why they would not honor the late fee, and extended fee waivers they said I was given, and that would remain in effect until I returned the rental vehicle. Nevertheless, the contract agreement on the Chrysler 300 was not even signed.
I am simply frustrated with this company, but at the same time, I am not going to give up and let this one go. I will continue to complain until the outcome of these issues results to being in my favor, since I have stated everything to the full truth, and have supporting documentation on top of that too. There are much more issues to list, but that's a good summary for the time being until I am requested to provide additional details. The contract number is: **.
The worst car renting experience ever! Very long long, no cars, poor service. Car we got was total junk. Said 40,000 miles road like it had 140,000 on it, just junk. They upcharged us for the car, but they only had 2 cars to rent and 100 people in line. They were waiting for cars to come in to rent. Just a total joke of a business. Will gladly pay more to get good service and a decent vehicle. Never rent from Fox even if they give it to you!
Warning! Stay clear of this company. BAIT & SWITCH! I rented a "Jeep Cherokee or equivalent" online, which my confirmation clearly confirmed. When I picked up the car at the airport, they said that I had not reserved that classification, but instead had reserved a lesser classification (Toyota Rav 4), which is much smaller. I was driving a long distance and needed a larger vehicle for safety and comfort. When pressed he admitted they had a Ford Explorer available now and would have a Cherokee available in a few hours but would have to charge me more for either. I argued that the Ford should be available to me at no extra cost since it is "similar" to the Cherokee. He refused, saying he would have to charge me more.
After arguing for 1/2 hour, I had no choice but to take the Rav 4 in order to make my meetings on time. Later I called customer service and was told I did not reserve a Jeep Cherokee, but had reserved a smaller SUV, such as the Rav 4. When I told him that my receipt clearly stated a Cherokee or similar, he said this was an issue between me and the online service. I had him switch me then to his boss who changed the story and said that the Rav 4 is "similar" to Cherokee, so I received the correct vehicle. Are you kidding me! Stay away from this company!
Just finished renting a full size SUV from the LAX location. First, the customer service was the absolute WORST I have ever experienced! After waiting for over an hour and a half in a ridiculously long lineup, the person at the counter was also extremely rude. Also, when I booked the rental, I had specifically asked if they had factory installed GPS or portable GPS because I already have a portable one and I find them difficult to hear. They assured me that the GPS would be factory installed. The guy at the counter hands me a bag with a portable GPS and no instructions. He then tells me in a very rude tone that they don't have vehicles with factory GPS. After picking up the vehicle no one even did a walk through to check for dents etc. Very bad service overall and I would never recommend this place to anyone. They are cheaper but honestly the aggravation is not worth it.
I rented a 9 passenger Mercedes van to drive from Venice to Dubrovnik in June. The van was way too large for 5 people but that all they had...I asked if there were any problems going to Croatia. "Have a good time" the lady said. At the border they stopped the van and said "everybody out...your vehicle is illegal...no stickers to enter the country". After an hour had to pay a $200.00 fine or they would impound the vehicle. When I returned the vehicle Fox had no apology and refused to pay the fine. I have now been told by American Express they cannot help as I ordered the vehicle. Very displeased with both companies. The vehicle was manual and I could not stop on hills which ALL over Croatia as the handbrake was operated by my foot!!
Fox Rent A Car Company Profile
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- Fox Rent A Car