Fox Rent A Car

Fox Rent A Car

 1.1/5 (109 reviews)

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Overall Rating1.1 out of 5
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About Fox Rent A Car

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 31, 2023

My Worst car renting experience ever. Don't waste your time renting car there. You will lose a lot of time, nerves and money. I reserved my car rental through Expedia. I prepaid my reservation in Tampa airport only to find out after standing long time in line at the counter that car is not available. I was offered to rent a different car for almost double the pay. When I voiced my frustration and told them that I had a reservation that should be honored, they told me that reservation with Expedia does not mean anything for them. In the end desperate to have a car as my family was tired and waiting all that time I was ready to pay additional cost but they bluntly threw me out of the office refusing to rent anything just because I was unhappy and dared to voice my frustration.

2 people found this review helpful
Verified Reviewer
Original review: May 28, 2023

After my car was totaled in the historic floods in South Florida and the Tesla I ordered was pushed back 5 times, I decided to rent a car so I wouldn't be a burden relying on rides to and from work. I went through Priceline and paid for it upfront (big mistake). I arrived 15 minutes before my reservation time and had to wait over an hour to get to the counter. My husband dropped me off and couldn't wait because he had to go to work. They wouldn't give me a car because the credit card had my husband's name on it. So $300.00 later I was stuck at the airport with no ride home. I now have to wait to see if I can get my money back.

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    Verified Reviewer
    Original review: May 26, 2023

    I booked and prepaid for 3 days of a rental car and called to let them know that I would be picking the car up one day late because of a work conflict. I had already changed my flight and figured since I already paid upfront that I would be able to pick up on day 2, especially since they have already been paid for 3 days. The agent explained that could not be done, he kept on talking over me and when I asked politely to ask for a supervisor, he told me to call Orbitz and then hung up on me. That was my first and last time I will use Fox rental and will be sure to tell hundreds of people about them as I happen to be a reservations agent in a call center with an airline. They really chose a bad employee and unfortunately that hurts the company's bottom line.

    7 people found this review helpful
    Verified Reviewer
    Original review: May 23, 2023

    My family members and I had to travel to California from the east coast to reach a very sick and recently diagnosed grandparent with a terminal illness. Fox actually cancelled the reservation under Priceline due to the method of payment. They request another credit card and rebooked. Priceline claims that their policy is not to refund until after reservation return date even though it was cancelled and never picked up under this reservation. I do understand that refunds are not instant and take 3-5 business days; however, waiting to issue a refund until after the return date of a care we don't have in out possession is asinine. We will not be using priceline to book again, we will not recommend to anyone and a BBB claim was filed.

    4 people found this review helpful
    Verified Reviewer
    Original review: May 23, 2023

    I rented a week + car rental when I flew in for a family emergency. My flight was late and I ended up needing to cancel my booking. It was a prepay on Expedia. I called them the day of pick up to cancel and they said I could not get a refund. I called Expedia who also spoke to them the day of the cancellation and they advised me to check back Monday about my refund. Each time I called Fox they gave a new reason why they could not refund me my $. The final reason with my bank was that I cancelled after the pick up date. This is a lie. They denied I called in when Expedia shows I did and they even spoke with them. Stay away from this horrible company.

    5 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 18, 2023

    Fox Rental is not upfront about cost, and there are hidden charges with deceitful practices. Be sure to bring your reading glasses, and take the time to read all of the fine print very carefully, if you enter into an agreement with them. Entered into a rental agreement ahead of trip on Fox’s website, and prepaid, along with an extra $150 deposit required (that was supposed to be refunded at the end of the trip).

    Upon arrival, offered an upgrade for a jeep for $30 extra a day for 4 days, and paid for upgrade and sun pass at that time. Had a copy of rental insurance and travel credit card for collision. Was assured by service rep and attendant upon returning car in good condition we would receive our $150 security deposit back. Received a receipt with extra undisclosed charges tacked on, and no refund of security deposit. Contacted customer service, and was no help, because we apparently signed the “fine print”. Ended up costing us an additional $322 for a supposed $120 to upgrade. Couldn’t even take the top off the jeep, due to being a hard top, hand crank windows with manual locks, ran rough, and didn’t feel like “an upgrade” at all.

    8 people found this review helpful
    Verified Reviewer
    Original review: May 7, 2023

    PLEASE save yourself the trouble of renting from Fox. I had a car reservation for Atlanta Airport. Charged 340.00 non refundable. Went to the counter to get my car, and was told there were none available. Had to go to three of counters to find a car. Now I'm fighting with the credit card company to get my money back. TERRIBLE Experience. Should have known better than to deal with a No-NAME company. Hope this will save someone else from making the same mistake...

    Fred. PS One star is more than deserved, but had to choose.

    18 people found this review helpful
    Verified Reviewer
    Original review: May 5, 2023

    We were charged extra because our marriage status was not recognized wich is not explained in neither your or the renter's rental agreement.

    181.93USD Loss Damaged Waiver at 25.99USD/day
    104.93USD Supplemental Liabilty Insurance at 14.99USD/day
    97.93USD Rental Liability Insurance at 13.99USD/day
    90.93USD ADR(no idea what that stands for) at 12.99USD/day

    48.93USD Road Side Assistance at 6.99USD/day

    For 524.65 plus 57.66 (tax) = 582.31. We had already prepaid the rental (267.68USD) with a credit card that covers all of the above surcharges. It jeopardized our well needed vacation

    6 people found this review helpful
    Verified Reviewer
    Original review: May 2, 2023

    Booked a car rental thru Expedia for Fox Rent A Car. Went to pick up the car and they tell me my debit card is not a credit card and I can’t rent the car. Told me I could get a refund but they are refusing since the small print said I needed a credit card. I thought my debit credit card was. So my son ended up renting a car from them. You would think they would refund my money. Since they wouldn’t transfer the rental to my son. The new rental was a hundred fifty dollars more. Feels like a switch and bait. Buyer beware! Not a customer friendly place! I will rent from anyone else in the future.

    9 people found this review helpful
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    Verified Reviewer
    Original review: April 28, 2023

    This is the worst rental company I have ever had to deal with in 30 years of corporate travel. Arriving at the counter, the lady explains that they need an international drivers license, which can be purchased online (for a lot of money) otherwise they do not give the car. I explained that my European driver's license is valid in the US, and that I rent cars for a long time already, also in the US, without ever being asked for this. But she refused. USD 55 extra.

    Later she explains that they make it extra difficult for foreigners, because a lot of cars end up sold in Mexico. I am from Belgium, visiting for business... Then she makes you sign the contract on an electronic device so you are not able to see exactly what you sign AND if there is a line behind you, you will for sure not read it in full. There are no numbers in these parts on the screen that they make you sign, only text. This is the part where the real scam kicks in. They digitally copy-paste your signatures in a contract, where they put in the USD figures. My rental price went up from USD 300 to a staggering USD 1300. Advice: NEVER-EVER rent a car there, unless you do not care about being ripped-off.

    9 people found this review helpful
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    Fox Rent A Car