Fox Rent A Car Reviews

4,885,129reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Fox Rent A Car

Pros
  • Quick rental process
  • Good value for money
  • Clean and well-maintained vehicles
Cons
  • Unexpected additional charges
  • Poor communication from staff
  • Long wait times for service

Shop with confidence

Compare with top companies

Fox Rent A Car Reviews

Filter by Rating

  • (30)
  • (12)
  • (16)
  • (78)
  • (1,813)

Popular Mentions

    How do I know I can trust these reviews about Fox Rent A Car?
    • 4,885,129 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Fox Rent A Car?
    • 4,885,129 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Profile pic of the author.
    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffRatesTransparencyHonesty & Transparency

    Reviewed May 14, 2026

    Absolutely terrible experience with Fox Rent A Car. This company feels like a complete scam. The price they advertise online is nowhere near what you actually end up paying once you arrive. They hit you with hidden fees, ridiculous deposits, and nonstop pressure to buy extra insurance even if you already have coverage.

    The customer service was awful from start to finish. Employees were rude, unhelpful, and acted like they didn’t care at all. The car itself was dirty, had damage all over it, and clearly wasn’t maintained properly. Then after returning the vehicle, I was charged extra fees with little explanation. I would strongly recommend avoiding Fox Rent A Car unless you want stress, hidden charges, and a terrible rental experience. There are way better companies out there that actually treat customers honestly.

    Thanks for your vote!
    Profile pic of the author.
    Customer ServiceContract & TermsPriceStaffBillingTransparency

    Reviewed May 8, 2026

    Fox rental cars is an unethical company. They double charged me for the fees and taxes that I had already paid to Expedia. I spoke to 3 different representatives (one in billing, one in customer service and another individual at the front desk at the Denver Airport location) and they all immediately told me that is just how it is as if they had been confronted before. They wouldn’t even listen to my explanation. I will never trust them again with my service. Very poor customer service and unethical, greedy company!!!!

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Rental Cars delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Contract & TermsCoveragePriceRefunds & PayoutsHonesty & Transparency

      Reviewed May 8, 2026

      Hidden cost not disclosed - no documentation and hidden fees charged on my credit. Digusting. I was not give a rental agreement nor did I know about the extra insurance and other charges - I was told sign here and assumed was normal rental agreement. I rented car for 4 days - and was charged $299 USD Extra - That's more than I paid for the car.

      Thanks for your vote!
      Profile pic of the author.
      Customer ServiceHonesty & Transparency

      Reviewed May 4, 2026

      Worst customer service I have ever received. Was given the wrong type of vehicle after being lied to for an hour while they tried to find car. Car was filthy and scratched and dented. Requested a call back 4 times and now am on number 5. Never ever rent from this company.

      Thanks for your vote!
      Price

      Reviewed May 4, 2026

      Rented 2 Premium SUVs Expeditions or equivalent in Las Vegas for 6 days. Paid Priceline in advance. Got to Fox to pick up the vehicles. The lady said they don't have large SUV's. They offered Toyota 4Runners. We have 4 men, 4 luggage and 4 golf club travel bags per vehicle. They would not do anything to make it right. They gave us two minivans, but charged us another $700+ per vehicle. Both vans looked like hell. Absolutely the worst service I have ever encountered.

      Thanks for your vote!
      Customer ServiceContract & TermsPriceStaffBilling

      Reviewed April 27, 2026

      After paying Expedia for rental, Fox charged me for hidden charges which led to me paying Fox almost as much as Expedia! Hidden costs were ridiculous. Concession fee, and three additional "recovery fees". Every customer service agent told me something different. They told me they would take the additional hold charge off my credit card, then refused it with my cc company!

      Thanks for your vote!
      Profile pic of the author.
      Customer ServicePricePunctuality & SpeedStaff

      Reviewed April 27, 2026

      The staff member Manny was being overzealous trying to find problems where there was none. He accused me of damaging the windshield but when I spoke to the manager Tris he was unable to give me any information. I had to wait for 3 Days to speak to a representative only to find out there was no damage. I was already under a lot of stress because that vacation was anything but Pleasant only to return a car and have to deal with other situations that I should not have had to deal with. I contacted Katie and customer service who was finally able to shed some light on this after a 3-day wait again no extra charges were given just a lot of extra aggravation. They need to work on their staff and their employees and the way that they deal with customers.

      Thanks for your vote!
      Profile pic of the author.
      Customer ServiceSales & MarketingPricePunctuality & SpeedStaffHonesty & Transparency

      Reviewed April 26, 2026

      Please read this in full. We were at Pheonix AR Airport. What happened to us by Europcar/Fox Rental car was so wrong. We were scammed. Stop sending people to Europcar/Fox Rental Car. Twice before our trip I called Europcar and was told we had to have our car picked up by 12:30PM. Our flight was late and we didn't get to Europcar until around 12:50. We were stressed and so grateful the employee waited for us. The employee said, "We are going to upgrade your car for you." We said no we want fuel economy. He insisted they were upgrading our car and no worries, they would take care of us. No additional charge. We were charged for the upgrade. The employee had me initial here and there as he scrolled to the spots I had to initial and sign on the small electronic signature pad. I thought he was being nice and I was signing to get the car. Little did I know he had me signing for extras over $800.

      We did agree to the prepaid fuel charge and for both my husband and myself to drive the car, but nothing else. We were totally taken advantage of and scammed. After this I did research on Europcar/Fox rental car and found this is common for them to do this to people. They continue to rip people off, scam them, lie, and basically steal and no one will stop them or shut them down.

      Thanks for your vote!
      Customer ServiceContract & TermsSales & MarketingPriceStaffBillingResolutionFollow-Through

      Reviewed April 22, 2026

      On 4/3/26, I arrived at Fox to pick up a standard SUV that I reserved for rent. I was told that what I reserved was not available. The attendant stated that I would be able to rent another vehicle for no extra charge due to the vehicle I reserved not being available as promised. I received a credit card statement and receipt stating that I was charged an additional $224 as an upgrade. This was clearly not part of the agreement. I called their billing department only to get a response from the agent stating that there is nothing she could do to rectify the situation and that there was nothing one else that I could speak. This deceptive practice is bait and switch with no expectation that the customer will hold them accountable. Contacted the BBB.

      Thanks for your vote!
      Customer ServiceSales & MarketingPriceBilling

      Reviewed April 21, 2026

      Beware!!! Deserves no stars. Rented thru fox to travel from Miami to Key West. Was told the tolls would be added to the card for convenience, we agreed not knowing the roads and tolls ahead. Found out there was only 1 toll on the way to key west, about $5.00. They charged US $14.49 per day for 5 days, for PlatePass. Not as it was explained to US. Called plate pass, they have no record of payment to them. They will investigate. Fox keeps all the money. What a scam!!! Don't rent from them.

      Thanks for your vote!
      Loading more reviews...

      Fox Rent A Car Company Information

      Company Name:
      Fox Rent A Car
      Website:
      www.foxrentacar.com