Fox Rent A Car Reviews

I was assisted by Manual on Monday for a car rental. I rented a car from Fox and I understood that I am under no legal obligation to take your rental insurance. I have my own insurance and my credit card also offers coverage. I was told by Manuel that I had no choice but to take the insurance from Fox. He also added road side assistance. I was never offered an insurance waiver.

I had a very bad experience with this comp. I prepaid my car rental and when I got there they didn't have the car I wanted. So I got a small SUV. It costed me $9.95 a day more. After driving this car for one day the car broke down. They gave me a smaller car and nothing was done. Today I checked my credit card and found a charge of over $1000 on it. The charge should of been only $123.90. I called to dispute this but nothing was done. If you are interested Las Vegas, and renting from Fox Rental. Be carefully. I was taken with over $700, higher charges. I will let everyone know what happened to me. I am a performer in Nashville Tennessee, and come to Las Vegas to perform in spring and summer. I will never rent there again.

Do not use them! We flew into Orlando with no idea that the rental was off site. Waited 30 min for a shuttle, went in the opposite direction of my resort. American changed our flight time to 6:50am and they do not accept car drop offs until 5am. We almost missed our flight. They also uncharged and upsold any chance they got. Told me I needed to put down a 650 dollar deposit and I only got 184 of it back. Don’t be dumb like me!

NEVER EVER EVER rent vehicles from this company at the Utah airport after 11:00 p.m. My family and I had two reservations for two vehicles, my reservation was for 12:30 a.m., the shuttle had already stopped running at 12a.m. and we were simply stranded at the airport, 8 people including children. The next day, a very friendly young woman assisted us and asked me to send an email to the manager to make a claim, which I did, and I didn't even receive an apology or a refund for the inconvenience caused to my entire family. NOT RECOMMENDED.

I picked up my rental car with very little issue and the car seemed nice. The problem came the next morning when my entire AirBNB smelled like gasoline. The gas tank had a leak and had leaked in the garage. The company refused to tow it since it was drivable which seemed entirely unsafe. I was forced to travel an additional 2 hours to return it out of my way plus gas and have to clean the garage I was staying at. I tried to get some discount or customer service and they refused only offering a measly 20% discount on future rental. This will amount to about $40 which didn’t even cover my gas cost, plus I will never be renting from them again, nor will I sign off on rentals for my company through them. It will cost them most more than that. Very disappointing…

My statement sent to FoxRentACar in support of my request to have the unauthorized surcharge removed. Request denied by the FoxRentACar Billing Department. On 12 February 2025, I reserved an auto from FoxRentACar online. On the same day, I charged both the auto rental ($647.66) and the security deposit ($150) to my Discover credit card.

Like many others, I declined the extra insurance coverage at the Fort Meyers rental. For starters I even AVOIDED Fox by going through Europcar only to find out after I landed that it was in fact through Fox using Europcar as a cover. They then charged me an Extra $160 for insurance after I verbally declined. They told me to sign (assuming I was signing that I declined the coverage) only to find out they charged it anyways. PREDATORY and SNEAKY to not only force me to sign Fox’s rental even though I rented through Europcar. This should be illegal.

Booked a flight with car from Expedia for flight into Orlando airport. Was not aware that you have to be shuttled to their location. Waited almost 40 minutes for shuttle to arrive. Arrived to their location about 10 minutes from airport, check in only to be told they only accept a major credit card for a “deposit”!! My husband and I both have a debit Mastercard which can be used as credit or debit with NO problem at all other retailers. Keep in mind this booking was paid in full, so this is just to “have on record”. Salesman proceeds to say he can call another car rental and that we can call Expedia for a refund! Car rental he had come get us, had no problem using our card for deposit HOWEVER we ended not only paying 362 for the rental but also a 200 deposit, this on top on the 215 already paid when booking trip which Expedia now refuses to refund because this Fox rental says it’s in their agreement. Absolute scam! DO NOT EVER rent from this company.

I rented a car in December 2024 at DFW airport. As usual, when renting a car, I told the agent, Mirna, that I did not want any additional options including the LDW coverage. I actually told her that both my auto insurance and the credit card I was using provided the same coverage. She seemed to understand that I did not want any options. I only discovered that the LDW coverage was added when I got home. I tried contacting the rental office at DFW and also several contacts at Fox. All of my emails were ignored. I finally contacted the BBB and have gotten several replies from Fox refusing to refund the unwanted charges. I learned from Elliott Advocacy that Fox uses the "sign here" scam where you sign documents on a tablet, but what you are signing is not shown.

Terrible! Read the fine print. They won’t refund for any reason. Even when they can’t get you a car They will only offer credits at a discounted rate. Please do yourself a favor and use someone else.

We recently used Fox for a car rental in Las Vegas. There was a 40 minute wait in line. The agent used high pressure tactics to upsell our rental and add extra fees. After the process. He told us to pick any car a drive off. They had already been checked, so we didn’t have to. We climbed into 4 different vehicles until we found one that was clean enough to take. Clean enough, because it was still in need of the rear of the SUV needing vacuumed, the windshield was dirty, inside and out, and the outside mirrors had so many dried water spots that you couldn’t see out of them. As we prepared to leave the facility, the agent at the gate told us that we needed to complete a vehicle assessment form listing all damage. Contrary to what the rental agent told us.

After receiving my receipt by email, the bill was over double the price than what it should have been. Lots of hidden fees and also got charged for car insurance. I had my own car insurance with me and said I did not need it. Still charged me. That cost was as much 1.5 times as much as renting the car. At least 2 of the hidden fees the customer should not be paying for like Vehicle License Fee and also Rental car facility fee. Also got charged for gas when I did fill the car up on my way to returning it. Concession recovery fee and also some Surcharge. What is this Surcharge about??

Made a reservation only to find out that there in fact is more they need to charge you. Be honest on what your customers HAVE to pay to rent a vehicle with you. That’s what could set this car rental place apart from the others, is actually being honest. Never again will I use this rental company.

Extremely disappointed is really an understatement. I rented a car 3/2/2025 to 3/72025 and returned it at the Tampa airport location on time and the following day I glanced at my cc card info and was charged an additional $468.60 for detailing charges from allegedly smoking...I don't even smoke, they sent me pics of ashes (very small amounts) that certainly didn't come from me, they need to check their employees...so if that wasn't enough a week later, I get charged an additional $15.58 for a $.58 toll that I'm not even sure I was even on a toll road. I personally will NEVER do business with this company again...CUSTOMER BEWARE

I rented from FOX through Priceline at San Francisco Airport. A tire blew the day after I rented. I called and since I was closer to another FOX location, they told me not to return it to SFO but to go to the closer location so I did after AAA fixed the flat. They specifically told me to return the car at SFO, not the other location. Then they charged me for returning it to SFO. They tried to charge me $400 extra for not returning it "as clean as when it was rented." Then a few months later, I got a $150 charge out of the blue on the credit card I used to rent from FOX. I had only crossed bridges in SF a few times, not $150 worth! I called FOX and asked for an invoice. FOX told me they did not have one because a separate company handled this. FOX gave me a number to call. I called that number several times. Never got through. Finally left a message. Never got a call back. FOX is a total ripoff!

Deceitful, scamming, predatory practices. Prepaid for the car, insurances, and all extra fees. Was then charged an extra $250 for said items that I had already paid for after I told the man at check in I declined all, as I had already prepaid. *Update - Company refuses to refund additional charges even though I prepaid through Expedia. They said I signed accepting the charges, despite me verbally declining, and the man at the counter implied I was signing to decline the extras.*

Worst experience with a Fox rental car at los Angeles Airport location. I rent a car with smelly ** and after returning the car they blame me and holding my $150 deposit plus charging my car another $350 unauthorized charge. They also gave me another customer car and reservation to begin with. Please don’t use this company for rental car. Pay a little more and use major car company.

We were charged an additional fee not on our original booking paperwork. When attempting to show our original printed off receipt disputing the fee, we were met with an aggressive and combative clerk. I believe her name was Victoria at the St Myers airport location. We were treated very poorly and I left being overcharged and frustrated with the entire experience. Will never rent from them again.

I was overcharged and upsold on a Toll Pass that I did not need or want. I had rented a car in advance, and when I arrived at the location, I was told they were out of that size of car. But they offered me a car that was twice as expensive as the one I had reserved a month in advance. No discount was offered or given to me. I was told a receipt would be sent to me as the printer in the office was broken. No receipt was sent, and I spent well over one hour on the phone trying to get one from the Fox Car agent. Horrible experience.

When we rented our car for spring break in Dallas, TX we were told that the toll would be charged to our credit card when we returned the car and to use the toll lane. "No worries". I knew we used a toll 3 times, not 7, but it is confusing when driving. Our toll usage was $7.40 cents. I was told that fee would be charged. I just got a letter in the mail, the 26th of March saying that if we didn't pay by the 22nd of March, they were going to charge our card on file for a $90 admin fee. I didn't give permission for them to charge the card. We were scammed.

"This company only knows how to charge you extra by lying to you. I rented a vehicle, and they asked me where I was heading. After I answered, they recommended the ZPass (Plate Pass) service at a daily cost of $13.50. When we went to pass through the toll, the service didn't work, and we had to pay all the tolls separately. When we returned the vehicle and told them that the service didn’t work, they said they were sorry but couldn't refund us and that they could offer a 15% discount on future rentals. Incredibly, they also charged additional fees, and the vehicle was dirty and disgusting. I definitely do not recommend them."

I have rented cars from Orlando International Airport for years. I have never had such an awful experience like I did with Fox Rental. They need to verbally state to their rental customer’s that you will incur a $15 fee per toll that you go through, even if the toll is only $.54. You will get an insane bill in the mail with administrative charges through the roof. Your actual toll fee will be substantially less. It is the administrative charges that get racked up, and this needs to be verbally stated to the paying rental customers.

This rental was booked through Booking.com. I told the rental agent twice I did not want the damage waiver or the rental liability insurance and when she had me initial the rental agreement on a small electronic device, she told me to sign on specific lines but did not explain I was ACCEPTING these coverages not DECLINING them. When we got the final rental agreement after the care was returned that's when I saw they had been accepted. We will NEVER again rent from this company.

I went online and rented a vehicle from Fox Car Rental. A simple compact for roughly 40/day. My wife was attending her mother's funeral. When she arrived, she was asked if she wanted an upgrade. She said no. So they gave her an upgrade without her knowledge. Near as I can tell, the 'upgrade' provided no discernable difference from the 40 car. She was charges an additional $58/day for the upgrade. Because she did not understand the charge, she did not dispute at the counter. She was also charged a toll fee and for insurance which was unnecessarily since we carried insurance--something she told the agent. After I received the $500-600 bill, I contacted customer service. They simply considered this part of the business model. She got baited and switched and it was her fault for not knowing.

If I could give negative stars, I would. Absolutely horrible company that should not be in business. Their shuttle did not pick us up at the airport, didn't answer their phone, and left us stranded there at 1:00am. Tried calling several times the next day to see if we could still get the car, but nobody ever answered the phone. Long story short, we never got the car and no response from the company, and now when asking for a refund they say there is a no refund policy for cancelations or changes. Neither of which I did. Apparently their policy is to screw over their customers. I wish I'd paid attention to all the negative reviews prior to our trip. Avoid this company at all costs!

Do not rent a car from them. Beyond disorganized. Showed up for my car rental at my scheduled time and did not have a car there or ready. Waited an hour after continuously complaining. Added extra charges we did not consent to. Says we signed for it, but makes you sign and does not allow you to read it. They are crooks. Customer service is even worse. They do absolutely nothing for you and lie about speaking to a manager. I'll continue to share feedback on all platforms to hopefully save others the headache and burden. They respond to reviews so quick with generic nonsense, but at the end of the day do nothing to fix it. It is all for show. Also, sending something to the Better Business Bureau as they do dishonest business.

We rented a vehicle in Las Vegas NV for 31 days. On the way to Flagstaff the car shimmied terribly, cruise didn't work. Contacted Fox Rental. They said to trade the car out in Phoenix, AZ because we were headed that way. On arrival in Phoenix, the attendant was VERY rude. She said they didn't have anything in that class of vehicle and we would have to continue to drive it. We are NOT driving an unsafe vehicle. She gave us a vehicle in a lower priced class. I asked about a refund and was told that I would have to contact billing. Upon our return, I contacted billing. The MOST they will give us for a refund is $97.25. For a 31 day rental. I'm confident they charge more than $3 per day for the difference in SUVs. I have tried REPEATEDLY to have them offer a FAIR refund. To No End. Don't make the same mistake. Rent from someone else.

Upon renting in Orlando we arrived to the off site location. Our car was prepaid and a deposit held. While signing the papers we were told we had to pay another 126 dollars For a SunPass. We said we had our own EZ Pass. The counter said they could not remove their plate with sun pass and if we didn’t not agree we would be charged 15 dollars Per toll by mail. We called Corp and they said we could absolutely use our own. The counter still said no..This is a rip off to everyone and I’m a senior and feel they are Scamming Folks in Orlando..

We rented a car from Fox Car Rental in Liberia. We reserved a mid-size car 5 months before our arrival. We were a group of 4 adults and luggage. We had rented a Corolla in the past and wanted a bit bigger this time. What we got was smaller than a Corolla. It was a Hyundai i10. Needless to say, some of our luggage had to ride in the back seat. Never rent from this outfit. Also, be aware that the car rental has mandatory liability insurance that will cost you more than the car rental itself. Our 5-week rental cost $2600.00 + CAD.

I rented a car through Fox using Expedia. Fox asked for $160 more on top of what I paid originally because they claimed nothing was available even though there were multiple vehicles on the lot. When I called Expedia to cancel the transaction. Expedia claimed that they could not refund me due to Fox not answering their call. Fox and Expedia scammed me for more than $300. I'm going on a week with no refund and service was not provided. The manager at the desk was also very rude. Avoid Fox Rental and Expedia at all costs.

I would not rent a car from FOX. We prepaid for a reservation. Our flight was delayed so we called their customer service to notify them and were told they will hold the car for 12 hours. It also states this on their website. Upon arriving within that 12 hour window, they told us they no longer had our car and that we would be charged an extra $32 per day. When I mentioned the 12 hour policy, the response was that we could take it or leave it. So if your flight gets delayed, they will likely use this to upcharge you. Additionally, we declined all insurance and they still charged us for it. We called and talked to multiple people at FOX and each one of them was very disrespectful and said there was nothing they could do.

The vehicle we received was a nice car. It handled great, excellent gas mileage. It was a full sized vehicle. Just what we asked for. Beware however of their gas refill program. They make it sound like a great deal but it's not. They will charge for a full refill even if your auto is half full. They do not inform you this at time of purchase. Ripoff in my opinion.

I would never rent from Fox again. They have hidden charges and their policy is unforgiving and you cannot get anyone on the phone for customer service. They also charged over the daily rate extra for being late on the same day.

As I have seen in other posts, this car rental co is very shifty. They asked me about tolls so I told them where I was going and if there are any tolls. They replied no you should be fine. It seems I did hit a toll, and I don't mind paying for stuff I accrued on my trip. But $45 fee for a total of $4.55 in tolls is robbery!!! DON'T RENT FROM THIS COMPANY, WAY TOO SHADY. THERE ARE PLENTY OF LEGITIMATE UPFRONT CAR RENTALS OUT THERE.

Absolutely deceptive and disgusting behavior. I was in need of a car off of my flight coming from JFK Airport and going to SCL Airport in Chile and a charge for a care that was supposed to be $889.00 came out to $1,500.00. The car was very unkempt and smelled disgusting. The men there were careless and did not care what they gave us. Absolutely ridiculous. I am now left no choice than to get a cab from the airport to my family members in Viña del Mar.

Horrible experience. A lot of hidden fees that not mentioned during online booking. Agent uses all nasty way to upsell service you don't need like the George plateless pass which claim to be needed and will have heavy fine. But there are only expressway require that pass and they are clearly labeled on the road, there is no way you could get in it by accident.

Booked rental for pickup up in Aruba, reservation was booked 3 days prior to our arrival for 9:30 am pickup. At 9:00 am get a text asking for our flight number which we replied back we arrived the night prior. We are advised at this time the car was rented out 5 days earlier and is not due back until 1:00 pm. When I called, I spoke to a manager that was totally incompetent. Her position was that the car rental system does not align the times but clearly they knew my time was 9:30 AM pick up and that the car that was rented five days prior was not due until 1 PM.

I reserved a Luxury vehicle. After jerking me around, they finally admitted they didn't have it. Offered me 1 grade up for $65 more per day. Or 2 options in a lower class car. BE CAREFUL WITH THIS COMPANY.

They are fraudsters. The corporate was telling us something different than the Orlando office. We were told we couldn’t use our own E-ZPass because they automatically register the plates so if we didn’t pay the $12 a day for their service they would charge us $15 per toll even if it was a .50 toll. Corporate said no that is not true. They can deregister plate and we can use our own E-ZPass. We verified this with three different corporate agents this to be true. However, the Manager at the ORLANDO site said corporate doesn’t know what they are talking about.

If possible. Absolutely should not exist. Not only was my Amex stolen at Oakland airport but when I arrived I couldn't pick up my prepaid car with my Apple card or debit card. Agent said, "Sorry you need to cancel and you will get a refund." But the cancel button was disabled because I spent so much time trying to figure out a solution at the counter it was past my reservation time. Also, since I purchased from Expedia I had to request from them. Expedia reached out to FOX and it was denied. I called FOX and they said Expedia never contacted them. Since then I went in circles for hours. In the end, it was denied with no option to escalate.

I recently rented a vehicle and was asked at checkout if I wanted to buy a daily toll pass. Similar to other car rental companies I've rented with, I said no and that I would just pay the tolls incurred which I assumed would just be charged back directly to my invoice like other car rental companies. It was not informed to me during this conversation that Fox would be charging a $15 per toll admin fee and I ended up with a bill higher than what it cost to rent the car. I strongly feel this should have been disclosed during my conversation with the employee. Terrible customer service, it's impossible to get ahold of someone to help you after you have an issue. Also didn't receive notice about the issue until the day they charged my card.

NEVER RENT A car FROM FOX AGAIN!!!! The staff here engaged in deceptive behavior: I have reserved a car rental service (on OCT 31, 2024 to Nov 03, 2024) through the Priceline website for Fox Rent-A-Car at Hartsfield-Jackson Atlanta Intl Airport (ATL), located at 2200 Rental Car Parkway, College Park, GA 30337, and paid $175.91. When picking up the car, a fat woman at the station gave me a form to sign, and they charged me $308.32. She told me that this amount included a $152.32 deposit and a $156.32 rental fee. She assured me that once they received the payment transfer from Priceline, this money would be refunded to me. This is the scam.

In line, San Diego. 10 people ahead of me. One agent at counter. It’s sunny and warm in San Diego but I get to stand in car rental line for an hour. C'mon I know this is a solvable problem. Ya got no backups?

Booked and prepaid through Expedia. Arrived to Tampa airport at 11:30pm. Stood in line for 40 minutes for them to come out and tell the 20 people in line that they had no cars left. Several of us had prepaid. The manager explicitly said that everyone would be refunded that night, no questions asked. Fast forward a month and they have told Expedia that we were a no show and refuse to refund us. DO NOT deal with these people. Nothing but swindlers!

I booked the car through Expedia. I waited in line for over 45 minutes to get the car. By the way, there were no other lines at the other rental car companies. The person who helped me was named Cynthia. She was very nice, but I feel that she lied to me. She convinced me to pre-pay the gas and I would be fully refunded for what I did not use. I have a witness (my daughter who was with me and heard her tell me this). She told me that the gas at the local gas stations was around $4.70 cents per gallon, but they would only charge me the $3.47 cents per gallon. I then asked, "well what if I fill up my tank full." Cynthia said that I would get the full amount refunded. And if I only used a few gallons, I would get the amount unused re-funded back to me. I only used 1/4 of a tank of gas. I received the vehicle with it being full on February 14th at 2:18pm. I used 1/4 a tank of gas (returned it with 3/4 tank of gas full on February 16th at 4:32pm.

I returned my car earlier than the contract time. I dropped it off just before noon and my scheduled time was 1pm. I then took a shuttle to the terminal and went through TSA at 12:30. Flight at 2:39 and landed at 4:50. They claim I returned the car at 5:50 which is physically impossible. I was 1000 miles away. I was also told I could prepay for 1/2 a tank of gas at $17. The car was 3/4 full and I was charged for a whole tank of gas. Nothing but lies and customer service has been unhelpful thus far. It is now after hours at the billing department and they will not be able to investigate it until next week. The customer service rep kept telling me that I had returned the car at 5:50 and could seem to understand how it was impossible for me to return a car in texas when I was in South Carolina at 5:50. The agent when I rented the car said he would email me the contract, but I never got it. Never again will I rent from this shady company.

Arranged car through Expedia and when checking was given option for damage insurance which I expected (though more expensive than experienced with other companies) but also agent offered "toll" insurance but was very unclear about how that worked. I said I did not recall any tolls in the areas I was traveling but would pay them as I went. Agent told me I could not pay as I went (no manned toll stations) and would incur substantial penalties if I was billed after. So anxious to be on my way I bought it. I ran into NO tolls all week and therefore wasted my money due to scare tactics. Agent was very rude when I tried to refuse and double-talked around this issue. Beware of Fox fellow travelers.

There are so many bad reviews when it comes to car rental companies but FOX is truly beyond sketch and it makes sense why the price is cheaper. I have never written a bad review for a car rental company until now. We rented a car from here and shortly after driving it on our trip we noticed a massive bulge in the wall of the tire (it could have popped any second). Thankfully we noticed it before it caused a massive car accident by popping on the interstate while it was pitch black.

First you rent a full size or larger car. Then they stick you in a sub compact SUV and swear it's a full size suv that's how size works. A Nissan Kick suv is nowhere near a full size car or full size anything. Then they swear the prepurchase fuel option will refund you for the unused portion. But the blank screens you initial say "no refund for prepaid fuel". Skip Fox and get at least what you know is worth the price. The excuse for no full size car was they didn't have one clean. If you want to wait they will try to get one clean for you.... Skip them and go with anyone else.

They target old people and people who they deem under stress... these people are crooks. Rented from Travelocity, even added insurance to cover the car, upon finally getting to their off site car lot waited in line dragging luggage, was told Travelocity's insurance/rental was totally separate.

AVOID AT ALL COST! I'd give them 0 stars if that was an option. There are too many other excellent car rental companies to work with instead. This company CLOSES at the airport just after 12:30 AM so if your flight is delayed, you cannot get a car. The fine print is that if you do not contact them within 12 hours of your scheduled pick up time, they keep your money and expire your reservation!! For example, our flight was to arrive at 10:30 PM, was delayed and we did not arrive and disembark until 1 am. Had to spend $60 on a taxi to drive us to our hotel, arrived to our hotel at 4 am, awoke and called the company at 10:45 am because we were sleep deprived.

I expected to pay around $500 for my 10-day rental, but the hidden fees drove it up to $800. I could not believe it. I am still in shock and will NEVER use them again. Save your money and research a more reputable company and get the information on all the fees, such as tourism taxes, prepaid fuel costs, airport, local and state taxes, vehicle license fees, plate/pass fee which could be a total of $300 all combined.

I rented a car this past week, and when I picked it up, I explicitly confirmed with the front desk agent that I was not opting in for any additional services. Before signing, the agent informed me that the total amount would be held as a deposit and returned after the vehicle was returned, minus any issues. I walked through a series of signatures on the tablet that included no itemized view of what I was going to be charged for. Once I received the printed receipt I had asked about the charges on the invoice, the agent had said those charges would be returned and are just a hold.

Horrible experience. Rented a car in San Diego, should of read the reviews would have changed my mind. The hidden fees are there, they will get a 50$ fee whether they call it a late or extension fee. Beware, rent somewhere else. Enterprise way better. Never again, no help from customer services. Outsourced!!!!

We rented a car from Fox Rent A Car near Orlando Airport. The rental car agent Rola lied to us about the plate pass. She said a sun pass would not work on a rental car. She talked us into getting a plate pass for 13.50 a day. The total for 9 days was 121.50. We called Fox back after realizing we were only going through 2 (58 cent tolls) the whole 9 days. They told us we would have to drive back to have it taken off. We were 2 hrs away. They gave us a billing department number and told us to call them to dispute it after we returned the car. We called and they won't reimburse us for any of the 121.50. Rola is very misleading and a liar. We will NEVER RENT FROM FOX RENT A CAR AGAIN.

Deceptive trade practices. Like many others, we booked with Fox and were defrauded. Booked the Priceline about a month ahead. Arrived in Denver and our flight was an hour late. Arrived at the rental location, waited close to an hour to be told our pre paid rental was not available. Was told it was a frequent problem with Priceline, we weren't guaranteed a rental AND that it's non refundable. But they had a solution, upgrade or go elsewhere. Seeing that we took their bus from the airport and there were no other rental companies there we were stuck.

Be aware from this company… They will steal your money once you swipe your credit card. I have rent a car for 2 days, each day $24. Return the vehicle afternoon the 3rd at 3.00pm. I was shocked they charged me full day $24. Also $50 late fee & quarter of a tank for $35. I called the customer service and they don’t wanna listen or cooperate with your request. Be aware and stay away from this company.

Rented a car in Chicago for a Wednesday to Sunday. My brother died on Sunday and I needed to extend my rental. I was charged a 300$ fee to extend the rental on top of the rental fee. It ended up costing me over 550$ to extend my rental for 4 days. Terrible, would never rent from them again. Don’t have an emergency cause they will take advantage of that.

I would definitely not recommend renting a car from Fox Rent a Car. In October 2024, I made a reservation with this company. It was only after I saw the charge on my Visa statement that I discovered the charge was in US funds. The reservation confirmation did not indicate that the charges were in US funds. I immediately cancelled my reservation and requested a refund of the charges. According to the terms of the rental agreement, because I cancelled my reservation more than 24 hours prior to the pick-up date and time, I was eligible for a full refund. However, Fox Rent a Car informed me that they would only provide a “store credit” that could be used for a future reservation. That is not the same as a refund. I have sent the company several emails requesting a full refund in accordance with their policy as stated in the rental agreement. But they continue to refuse to provide a full refund.

Made a car reservation for Miami 12/21-12/24. Received guideline as to what to do upon arrival. Walk thru the airport to exit the car rental center to designated shuttle spot and wait at spot 1 or 2. Waited at spot one, only to be told by Airport attendant, Fox shuttle only stops at spot 2. Moved ourselves and luggage to spot 2. And there was the endless wait for the shuttle that supposedly should come around every 15mins 11am-12pm. 45mins later no shuttle, called the car pick-up location multiple time, heard the ring tone, NO RESPONSE and no VM prompt to leave a message. Another company shuttle that took couple trips dropped off and came around (now we are at 1:20mins wait) offered to drop us and the other travelers to FOX!

Rented car. Turned down extra insurance and agent charged anyway. Told me one thing and did something totally different then gave me screen to sign but was late at night. Didn't see the fine print numbers because lost my glasses on plane. Then when returned denied doing. Totally ridiculous.

Charged $700 in service add-ons for a $200 car rental that were never disclosed. Yelled at by staff when I tried to have the charges removed. Never rent from these scammers! Hope they go out of business. If you have also been scammed, try to file a complaint with the BBB.

Told Fox Rental Car agent I did not need added insurance as I had my own to cover vehicle. He said I had to add charge $205 on my credit card but said I would get back credit to card when return the car. Not the case. Charged $205. Both Expedia and Capital One could not get back money and Fox denied request. Scam to increase fee. Do not use this company.

Scam scam scam!!!! Atlanta rental location scammed Me out of my money and never canceled my reservation when I clearly told them that I wasn't paying a $1000 deposit for a $300 rental. I prepaid also, and I'm still fighting to get my money back!

Renter BEWARE! Fox staff will illegally and unscrupulously ensure your contract is for more than you originally agreed to, such as when you rent a car through Priceline. Terrah, at the Denver facility, had me initial that I did not want insurance for my rental, when in fact I was initialing for a platepass for unlimited tolls. My total tolls would have been under $8, as per previous trips. Why would I initial for a t $101.92 platepass? But if you sign without seeing their computer, once you pass a single toll, there is nothing you can do. Neither Priceline, your credit card, the CO toll company, nor Fox will help you.

Horrible company. Do not use! The San Diego location rented me a car and the car battery died in the Legoland hotel parking lot. I missed my flight home because of it and they sent someone to tow the car. We had Legoland try and jump the car two separate ways with no success. Their roadside assistance showed up six hours later and claimed they were able to jump the car and towed it anyway instead of giving me the car back so I could make a flight the next day. They then had the gall to charge me $1,060 for the tow. I am now out five airline tickets (cost me three times as much as the original flight), another hotel stay, meals for five (three children under 10), and an Uber ride to the airport the next day. Needless to say I will never use this company again and beware.

Nothing on their site about the EXTRA FEES they WILL charge!! Not optional. And can’t use 2 forms of payments if you wanted. NEVER NEVER again and I will never recommend Even to my worst enemy!!! Then on top of that the customer SERVICE IS HORRIBLE! Then talk about you in front of you (didn’t know I could speak their language)!!! STAY AWAY!!!!

I had a horrific experience with Fox Rental Car at LAX and I see that others had the same issue. There was a long line up at the customer service desk & it took over an hour to get through to an agent. They would not accept my credit card because my short name is on it while my full name is on the Driver's license. Timothy/Tim or Bobbie/Bob, etc is not acceptable to these people. The manager was very rude about it & I got the feeling they were very busy and possibly running low on cars to rent to people. I had arrived internationally and now was stuck with no car in some neighborhood in Los Angeles. Sadly, I had to return to the airport and hopefully find another one. I did and because it was a last minute booking had to pay US$600 extra to drive away in the same car. It looks like this company has a lot of one-star reviews and I can see why. Beware!

Pre-paid for rental car for 5 days over $500.00. Upon arrival at the Austin Bergstrom airport, (after flying over 900 miles) we were told my driver's license wouldn't "scan" into the system and we should ask for a refund, no help from irritated clerk whatsoever. We were stranded in Austin and had to rent a hotel. The employee had no concern whatsoever and was rude. Fox just lost a considerable amount of money - out the window just like that. Couldn't she have typed in the information out of compassion? Unbelievable.

On 10/30/24, during the car rental process at Fox Rent A car. I was pressured into signing a car rental agreement in a small tablet with just the signature/initial box without letting me see what I am signing. All I saw was the blank signature/initial box that Christina at Fox Rent A Car Las Vegas asked me to sign and initial. I don't even know I am signed up for all the rental car add-on of $379.42. After I signed the agreement form, Christina gave me the agreement form of $521.75. I asked “What is this $521.75 is for? Since I already paid for the total car rental cost of $142.33 to Fox Rent A Car on my credit card on 10/28/24” Christina told me “It is a temporary credit card hold, and I won't be seeing this $521.75 hold after I returned the rental car”.

TL;DR Fox Rent A Car refused to add my spouse as an additional driver because we have different last names. Fox rent a car does not deserve a 1-star rating. I wish Customer Affairs had negative ratings for companies like this. Fox rent a car seems to be running a bait and switch business model based on my experience.

I rented from Europe car, not knowing they were the same company as FOX. I was actively trying to avoid FOX due to the reviews. When I went to pick up the car, not only was I disappointed it was FOX, but I was told there would be a $500 dollar credit card hold. I was a little taken aback as I usually pay $200-$250. I canceled my reservation and went with another rental company. FOX/Europe car, never canceled the reservation on their end and now I am fighting to get a refund even though I never took possession of the car.

Made a reservation through Expedia, Fox told me that the rental was cancelled. I contacted Expedia in front of the agent and Expedia confirmed on the phone that there was a reservation. Fox continued to deny and wouldn't offer another car at the same price. The fox agent then offered a lower priced car with another agency, didn't give the business name but said they'll pick us up in 5 mins. Very weird and sketchy. We ended up going back to the airport and rented from the terminal. Still haven't received a refund.

First of all, instead of the sedan we rented we were given a gas guzzling SUV. They did not clean the outside or the inside of the vehicle. There was mud on the back seat and crumbs on the passenger front seat. There was no windshield wiper fluid either so they were not maintaining the vehicle either. I would not recommend renting from FOX. Customer service is the worse.

If I could give negative stars I would!!! I would NOT recommend renting a car with Fox Rental. I rented a car through Booking.com for my trip to Orlando. I was charged $214.47 through booking.com then when I returned car (no damages, full tank) I was charged an additional $423.56. This is even with me declining any additional coverages.

Fox Rent-A-Car is an absolute disaster, and I would give them ZERO STARS if I could. Not only did they fail to provide the service I paid for, but they also LIED to my credit card company to avoid refunding me the $571.12 they owed me. This company is a SCAM, and their shady practices are NOTHING SHORT OF THEFT.

I went to the Fox Rental desk at PBI. Waited 45 min on a long line with one agent. I was told by the agent that my driver's license was no good. I just used it to get on the plane in Newark New Jersey 4 hours before and to fly some 30 flights this year. They inserted it in a box with 3 lights insisting it was not valid. I had made reservations over a month ago on Expedia with a good price. I think they had very few cars left and wasn’t going to let this one go cheap. They seemed to give everyone ahead of me problems and selling up grades to inflate the bills. I walked over to Hertz with my license and rented a car at a much higher price with no problem. The Fox agent gave me a number to call which was closed and not opening until Monday morning. This was the most dishonest rent a car company. Stay away from them.

Rented a car from Fox, which was damaged in the parking lot by a 3rd party. The at-fault party's insurers compensated Fox for the damages, but they weren't satisfied with that and decided to continue hassling me for additional fees. After lots of back and forth as they kept making errors, I'm still fighting with this nonsense 8 months later. Stay away, not worth a couple bucks, especially after all the extra shuttling to get there from the airport, etc.

I make a reservation and pay online with Expedia. Then they refuse to give me the car because my name does not appear on any of my 3 credit cards and don't accept debit card which have my name on it. While I was at their office, other people was denied their car for the same reason. I end up paying for a car I don't receive, losing my time to wait the shuttle to go to their place, waiting to go back to the airport and then losing more time to get the refund.

Don’t ever rent from this company. They don’t let you use a debit card even though it can be used as a credit card. You MUST have a major credit card. I didn’t even get to rent the vehicle and won’t refund my money.

I booked and paid for a rental through the Fox website. Upon arrival, the vehicle we had paid extra for was unavailable. We were simply told what we booked wasn't available and were given a different vehicle. Something nothing like what we had booked. We followed up with Fox to request a partial refund. No dice. A poor experience that didn't have to be.

My experience with Fox Rent A Car in Tampa has been horrible. I would advise everyone to stay away and don't be lured in by their low prices because they will end up charging you 10 times more at the end. I was in Tampa for a funeral and had the car a total of 35 hours. I prepaid for the car but had to leave a credit card number for the security deposit. When I returned the car, everything was fine but the next day Fox Rent A Car charged my card a total of $539.66 for cigarette smell in the car and fuel. However, I had filled up the car and provided a receipt and I don't smoke, have never smoked and I am allergic to smoke. I would have definitely noticed a smoke smell in the car and would not have been able to drive it when I picked it up. I have contacted billing numerous times because the Tampa office cannot be contacted directly.

Rented from FOX during a family emergency and they pulled a bait and switch. We had to fly on short notice from west coast to Atlanta. We booked flight and rental car at same time. When we landed, the family emergency was even more severe and FOX said, "Sorry, we don't have that car you reserved." I explained the emergency, and the person behind desk said she would see if there was another car available. She found one, apologized for not seeing it as an option previously, and started the paperwork.

Stay away from Fox Car Rentals. My credit card was charged for various things after I got home. The rental agent misled me. Customer Service is in the Philippines. They are hard to understand and they read scripts and really cannot assist. Fox will not let you talk to anyone at the rental center, or anyone in the USA.

Rented online from EUROPCAR for a week in Fort Lauderdale. Got to the rental building and there is no sign for EUROPCAR and no "help desk". Thinking possibly I may have confused MIA with FLL, I re-checked things and no, rental was for FLL. I called EUROPCAR and they answered "Fox/EUROPCAR" using bad AI instead of a real person (or it was a very unknowledgeable person). Said Fox counter was the place, 20 people there in line with three them two counter people. Very slow with all the up-sale attempts etc. Took an hour to get through. Never again.

On October 4, 2024, I arrived at the rental car place and waited in a long line. When it was my turn, the representative, a talkative man, confirmed my compact car reservation. He asked if I wanted any upgrades or special features, which I declined. He eventually upgraded me at no additional charge because no compact cars were available. Despite me declining insurance and roadside assistance, he added them to the contract.

DO NOT RENT WITH THESE PEOPLE. I originally rented from them because they had a lower rate -- My estimated charges for 3 days was $186.00. After I turned in the car, I was e-mailed my statement, and the charge was $597.00. They had added in so many bogus charges, it was unreal. I tried to dispute it, but apparently I had "initiated" those charges at the rental counter. Who reads all of those pages? They will add in things you've never heard of and have no idea what they are. Just be warned -- DON'T RENT FROM THEM.

If there was a zero rating, that's what I would rate them! Booked airfare and a Fix rental car through Expedia. I was not able to get to Orlando, due to the delays and cancellation of flights. Gave up after 2 days of trying. The airline gave me a refund as they just could not get us to Orlando. Fox rental car is refusing to give us a refund! NEVER WILL USE THEM AGAIN! Terrible experience!!!

Rented a car from Fox from Tampa airport. Five days into the rental, rear passenger tire went flat. Called Fox roadside assistance. They told us to put the small tire on and go to a specific Pep Boys location in Venice, Florida. Pep Boys contacted Fox to get permission to put a new tire on, and to our amazement, Fox told us we had to pay for the tire. We are now out $236 dollars for a tire on their car. Complaints have gotten nowhere. Will never rent from them again!

This was just ridiculous. That will be the last time I rent from Fox Car Rental and anyone I know I will tell them also. On the vehicle after 15 minutes an icon pop up Maintenance Needed. I called. No one could be reach. The vehicle smelled of smoke 20 minutes after driving. I went back to exchange the Car only to be told Nothing is Wrong with the Vehicle and sometimes things like that happen. I asked him why don't they notify Customers about that and am I going to be Recompense for my time and gas. After back and forth I spoke to the customer service and he told me he can only have me 20 percent for that. Bear in mind I had to go somewhere at a Particular Time because being concerned about Maintenance Needed on the dash. He said he can't exchange the vehicle.

Mayday Mayday Mayday. Turn around and go somewhere else. My nightmare is too long to share but first car broke down on day 2. Had to wait 5 hours for replacement while on the side of the road. Replacement car reeked of **. I was told to return it to Tampa Airport in 10 days despite my rental agreement going longer. I drove 3 hours to return it and had to re-rent another car. When I went down to the garage they gave me the same car. You can't even make this up. When I returned that car during Hurricane Milton, there were no gas stations open and they charged me $9.49 a gallon to fill it up. Don't be fooled by them. They don't do long term rentals or one way rentals. We had to go to Avis for that. What a scumbag organization.

Left my phone in rented car at Austin airport. Unable to contact the office there as they have no phone. The main office said they would notify them and to send a postage paid package and they would return my phone. Waited 2 weeks, phone never arrived. A colleague in Austin then went to the trouble of going to the airport and the Fox employee told them the phone was mailed. I did not appreciate the time, money, embarrassment and effort they caused. I went a month without a phone because of their poor customer service and dishonesty.

This company is the worst business in an already sketchy industry. All I can say is you have been warned about renting at the San Diego airport. Don’t use Fox there!!!!
I recently retired from managing an area of the US for a national Corp and was on my way to San Diego for a vacation and to help my 92 year old mother in law. I had prepaid in full for a car at Fox Car Rental San Diego Airport. The charge seemed high 406 dollars plus 150 deposit, but I assumed it was normal for California pricing being a little higher. Then after waiting in a long line I was mistreated by a rep who was by herself and totally stressed out. She was the rudest customer service person I have ever met. She kept trying to upsell me on their insurance!!! I told her my credit card covers her vehicle and she kept insisting I buy insurance and other upsell items. She even misrepresented herself and Fox by telling me that I have to buy their insurance for liability coverage.

We had to cancel our vehicle reservation through Orbitz because of the hurricane one day before it hit our vacation destination in North Carolina. Orbitz refunded immediately but because it was less than 48 hours before we were to pickup the vehicle Fox car rental would not. Very bad customer service.

This company is the worst business in an already sketchy industry. All I can say is you have been warned about renting at the San Diego Airport. Don’t use Fox there!!!! I recently retired from managing an area of the US for a national Corp and was on my way to San Diego to for vacation and to help my 92 year old mother in law. I had prepaid in full for a car at Fox San Diego. The charge seemed high 406 dollars plus 150 deposit, but I assumed it was normal for California pricing being a little higher. Then after waiting in a long line I was mistreated by a rep who was by herself and totally stressed out. She was the rudest customer service person I have ever met. She kept trying upsell me on insurance!!! I told her my credit covers her vehicle and she kept insisting I buy insurance and other upsell items. She even misrepresented herself and Fox by telling that I have to buy their insurance for liability coverage.

Do not, do not, do not rent from them. You will be charged hidden fees. I ordered this as part of a package, which stated my “total fees“ but when I returned it early, with a full tank of gas and at the rental center as required I was charged an additional $200 “drop fee.” I have no idea what the hell that is but I will never use this place again.

Rented a car which firstly was not in the best condition with bumps and scrapes all over it so had to detail report every panel and take multiple photos. Then they charge my credit cards multiple times for different amounts that do not correspond to my invoice. Crap company ripping people off not happy and ruined my trip, thanks Fox.

For 76 cents of toll, Fox charged me 15 dollars of administrative fees. I think that it is an abuse of the contract items. Perhaps there are in the middle of the contract some item where says that you must pay some charge because something, but this is excessive.

We had the exact same experience at Phoenix (PHX) as "Rani **, CA" (see review dated 8-14-2024). We had a prepaid 4-day rental at PHX via Priceline. While we don't mind paying added taxes, the counter agent added 'loss damage waiver' and their 'fuel refill' charge even though we verbally declined (only spouse as witness). They use a tiny digital signature pad so you can't read what you are agreeing to upon signing, you presume the agent is marking what you asked for. After the rental Fox charged us $147.97 for those items even though we returned full of gas. I requested a refund from Fox directly and that request was declined citing the signed agreement. I suspect the agents get a reward for these add-ons. Examine the printout before leaving the counter!

Reservations made directly with Fox. Reservations made directly with Fox Rent A Car can be canceled using the same source. Fox does not charge a cancellation fee, but requests notice as soon as travel plans change. FOX rent prepaid is sham (not gas prepaid). Don't ever use it or that matter Fox. No refund at all, just a credit to be used in the future after they first take $50 from you in addition. I just my credit in the future and then never use FOX again.

Everything good until you request your receipt and have double charges for something that wasn’t explained and/or got tricked into. A $200 rental is now a $500 rental for 3 days!!! Wouldn’t recommend.

I will NEVER rent from them again. (1) The checkin/car pick up experience was awful and took over an hour (they don’t offer pre-checkin so you can go straight to your car); (2) customers (not their staff) are responsible for marking on a drawing all possible damage they see on the car before they leave with the vehicle; (3) they use bait and switch pricing and say unlimited miles but when I checked in there was a restriction on distance and only driving in the pickup state and the state to the left and right, and if you breached that, there would be a crazy penalty fee charged (I believe $1,000) and they use gps to track where the car goes;

Rented and prepaid a car online, was slapped on the wrist with an additional $700 charges due to the fact that I don't have a credit card, charged us for extra drivers and an upgrade that was supposed to be "free upgrade because you will have extra fees due to not having a credit card." Everything was paid on my son's credit card and after 10 days of returning the vehicle, I called and requested the final receipt and saw all the "extra" fees we accrued. Poor customer service on the phone, talked down to me and belittled me because I don't have a credit card. This is the worst company to rent from, I travel often and have never had an issue and never paid so much for a car in my life. Never rent with Fox again. You want decent treatment, then have credit cards in hand always.

Rented a car at the Salt Lake Airport. Booked everything online a month in advance. Got there to pick up. Could not get the car. Refused to refund my money. Called their customer service line. They were no help. This is the worst place I have ever in my life had to deal with. Will never do business with them again.

It is the worst rental car company I ever dealt with. I book a car to pick it up from Vegas, Nevada, drop off in LA California through Expedia. Total amount supposed to be $447.00 including taxes and protection plan. When I drop off the car they hit me with the $200, drop off fee never been announced or mention before. I would never rent from them again and I hope nobody will because those hidden fees shouldn’t be hidden.

I prepaid a Fox Rental through Priceline, and they only applied a portion to my rental which is illegal by law. I will be reporting them to the Better Business Bureau. Stay away at all costs or it will cost you $$$.

On arrival at the Fox desk in Atlanta I went through the normal checklist to rent the vehicle and when it came to insurance cover the Fox associate asked me if wanted the cover and I declined it due to the fact my own vehicle insurance coverage was ample and my American Express card also covered the vehicle as I used the card to purchase the rental. He confirmed my request.

Fox rent a car company located at the FLL Airport is absolutely ridiculous. It took an est. 12 mins to service each customer. The hidden fees are not worth the savings in the end. The representatives at the counter appear to use the waiting time as a tactic to get you to purchase more unnecessary things. An hour and a half, and the billing was messed up. For anyone looking to rent a car, please consider using a different company.

FOX FRAUDULENTLY CHARGED ME $464.35 AND $2,839.98 AFTER I ALREADY PAID THROUGH PRICELINE $293+$116 FOR AN EXTRA DAY. My flight was delayed 3 times, so I got there at 11:30+/- instead of 9:00+/- pm. I tried calling them during delays, but couldn't get through. This was in Seattle and I had to do a lot of driving, by myself, so I obviously reserved the smallest car possible. Well, they gave my reserved car away at my reserved price and left me with an 8-seater, 3 row, Wagoneer that I could barely drive, and said it was $300/night instead of the $54/night. What?!! The lady at the desk agreed to only charge $99/night and it was now one less night, so about $240 that I paid right there. The car was horrible, enormous, wouldn't fit anywhere and got 10 mpg!! I had to park at the parking garage across from my hotel downtown Seattle.

They rent you the cheapest and ugliest car that not good at all just to file an insurance claim against damages that already be on the car. They try to sell you their insurance saying it’s mandatory and it’s not. Or try to upsell you by giving you an ugly rental to start with. They so criminal in every way. They need to be sued for conducting business like this. Seriously stay away from this place.

I rented a car to take my daughter to college and had to prepay. When I went to pick up the car in Chicago where I live they asked where I would be taking the car. I said OH which is two states away and they said their cars can't be taken there. After following up to get a refund on the car they wouldn't rent me, they denied my refund. This left me in a huge bind. I will never use this company again!

Paid for rental with 3rd party. They charged me $1k deposit. Then make matters worst the lady was rude. Not only that but the car was absolutely filthy. No floor mats. If my prepayment was refundable I would not have taken the vehicle. The service in Orlando on Semoran is poor at best.

Book my car rental on Priceline and already paid for insurance coverage. Also at Fox Counter, I already told them I already insurance. How how they charge again? That is not good. Bad servers, long line waiting. Fox rental charge $213.06 for extra insurance. Which I don't need. LaX August 12.

2- After I return, they charge me $323.

Consider yourself warned!! Do NOT rent from Fox! The ‘deal’ you get online will be doubled at the very least with all the extra taxes and fees. I read similar reviews and thought surely I would see through their tactics but boy they have their business model down to a dirty science. The counter is staffed by associates who barely speak English, the room is packed and loud, they rush you through everything and directly lie or intentionally leave out details. I contacted their customer service which is based in the Philippines and was told the counter representative can say anything they choose and it’s for me to verify it. That’s their loophole. They CAN say whatever and it IS my responsibility to verify.

Do Not EVER rent from Fox. I plan to contact a government oversight agency to file a formal complaint against this company. I rented a car from Fox in the Phoenix, Arizona area in March 2024. Fox charged me for an 8-day rental when I was only in Phoenix for 4 days. At first, I thought this was an oversight on the company's part, but Fox reproduced paperwork showing the rental was kept for 8 days. I had documentation of my flight itinerary showing my time in Phoenix and returning home after 4 days.

I rented a car and told them I did not need the additional insurance since it was covered by my credit card. I initialed where the rep told me, however, he tricked me and had me sign up for the insurance. Couldn't dispute it since I initialed where told, however, they are a disreputable company IMO and should be avoided.

I was overcharged on my rental and was promised a refund of 150.00 over charge but have still not received. Have called 4 times and told it was released but have received nothing. Strongly recommend not using this car rental. They will overcharge your credit card and lie about it. They promise to refund and lie about it. Bad business!! So disappointed. Will file with Better Business Bureau!!

We are from France and we live in Kansas. We rented a car by Fox with Expedia and the company asked from us to sign documents with additional things that we didn't understand. We paid 210 dollars rent for 8 days. Plus a seat for baby 89 dollars. At the very end I saw in my bank account that fox took 750 dollars from us. The guy told us, I will help you and you don’t have to pay more only for the baby seat. Expedia paid to us already. He gave us to sign quickly the document when 30 persons were waiting behind us. We didn't see that he added all the assurances etc that I told him that I have with my Visa card. I paid more expensive than all the most expensive companies. And they were close when we arrived and we paid 110 dollars more for Uber. Never never again.

They forced me to buy additional insurance. I refused it 3 times saying I had my own insurance. The clerk said it was a state law. What a lie. We had to pay over $100 for that insurance. They said I had to sign the form or I wouldn't get a car. So I called customer service after we got to our place. He said insurance is optional & I didn't need to get it. I should dispute after I get home & call the billing department to dispute. Billing said they would look into it & it would take 72 hours. They then refused my dispute. I will never rent from Fox rentals again. It’s a ripoff charging you for things you don’t want. Very rude customer service too. Very disappointed & dissatisfied!!

We booked a car online from Fox in Seattle for an upcoming trip and then the global computer outage from CrowdStrike company happened stranding flights and vacation plans, ours included. Fox would not even honor our request for a refund or even a re-booking.

DO NOT RENT WITH FOX! We rented a car at the SFO airport. The Fox suiter is not located at the Car Rental Center, so you have to wait for a shuttle to get to the Fox SFO location, which adds extra time to your rental experience. The van is usually crowded, and not very punctual. At the Fox SFO rental center, there are very few people to check you in. The wait for the car was 1 hour and twenty minutes! The staff treated everyone equally bad, acting as if they were doing the customers a favor. As it says, you get what you pay for. Cheaper is not always better.

Renter beware! Fox representative added Loss Damage Waiver and Road Side Assistance to the contract even after I refused the services. These services are covered under my own insurance (State Farm) and Credit Card company (Chase). Representative indicated that charges will be removed upon dropping off the vehicle, but the invoice states otherwise. I contacted their customer support immediately after finding out to request refunds for the services that were fraudulently charged onto my credit card. They've pretty much ghosted me. Please be wary about this company. VERY sketchy to say the least. There needs to be a class action lawsuit against this business, as this is not an isolated incident based on the other reviews.

I rented a car through Priceline. Everything was paid upfront. I waited almost an hour to get my car since they said none available at 12pm. Everything seemed okay until I noticed a $167.76 charge on my card after returning from my trip. My husband said we do not need the extra insurance I have insurance through my auto insurance. They said they would add a $150 deposit since we opted out of the added insurance. The $150 would be credited upon return of the car. I called Fox and they said someone would call back in 72 hours. No one ever called back a week later. Disputed charge with Mastercard. Fox mailed them paperwork showing we opted for the insurance and said it was signed. I didn't get any kind of paperwork from Fox upon picking up or taking back the car.

The staff was more interested in making us spend more money than making sure we got a car in a good condition. Please note this rental company is not open 24 hrs and they will not wait for extra time after hours even if you inform them you are going to be late. I booked the car for pickup time before 1am 14th July 2024. Our flight was delayed and we informed the rental company customer service over the phone call about the delay. The customer service staff made a note of it, informed me they sent a notification to the branch about the delay. The customer service staff also informed us it is up to the branch staff if they want to wait for extra time. We landed in Denver, took a cab and reached the branch after 1am (they close at 1am) but unfortunately no one wanted to wait for us because it is not mandatory.

Do not rent from this outfit. We went through Travelocity only to find that we COULD NOT travel outside the state (Florida) as we had reservations in NC. Even if you get their Insurance you only get 75% back (Technically, 65% because it cost 10% of purchase). When we went to pick up the vehicle initially, no one was around. When we found someone, they stated we had to go to the airport. Upon arrival at the airport, we were asked if we would take the car outside of Florida. Upon learning we could not we asked to cancel which we were told to contact Travelocity. Upon contacting Travelocity, they stated they had to contact FOX! What a run-a-round.

Prepaid $582 for a rental only to arrive at the rental counter, wait over an hour, and then be told that no cars were available. If a car is reserved for a specific date and time for pickup, especially when paid for, how is it not ready? Finally, myself and several people in line ahead of me, were walked over to Dollar rental BY THE FOX EMPLOYEE because they had a few cars left. I was told that Fox would reimburse the difference, which I double checked with the Fox employee about before heading to the garage with my new rental agreement from Dollar for $948.

I rent car in Seattle Tacoma International Airport location. Almost 3 week I forget my phone in car when I drop. I contacted customer services. No response. And 10 days ago customer services call me. Find out my phone. I tell when mail my phone. No answer. Zero services and zero company and zero services. Before you rent Fox Rent A Car be careful. Zero customer services.

I recently rented with fox - Orlando, after traveling all day and finally making it to my rental agency, I was handed the keys and told to sign a multitude of documents. One that I was told was "Mandatory" to sign was the loss damage waiver. I was told by Hakim that this was mandatory as I was renting a 15 passenger van, and it was classified as a commercial vehicle. So standing there with 5 kids my wife and in laws, I signed. Once I got settle about 2am I called my credit card company which I booked through and they said it is no way mandatory and my travel card has it covered. I called back the billing dept at fox and told them to remove it. They said I could travel back to the rental agency and get it refunded or wait until i return the vehicle and call them back for the refund- I had 72 hours after I returned the vehicle for my refund.

My wife and I recently moved to North Carolina, where we had just received our new Real ID licenses. For a trip to Texas, my wife made reservations with Fox. When we went to pick up the car, their ID scanning equipment rejected our licenses and they refused to rent us the car. They told us they could accept a passport to verify our identity (and let us drive their car with what they believed to be an invalid license?!!) (This, at an airport location where we had to pass through TSA.). They said we could go to another rental desk, where they had more basic scanning methods, but every other agency had zero cars available. Fox had NO protocol for handling this situation - abysmal service!

If I could give this place a zero I would. Stay away. Do not rent from this place, horrible experience my car was rented out and they did not try to accommodate me. Even though I reserved 2 weeks prior. Horrible place.

Shockingly poor service. Car we paid for was unavailable and no refund available. The $400 for 9 day quote jumped to $950 at check out with no excuse. Employees are rude and complained they are not paid enough to do their jobs. NEVER, NEVER, NEVER again.

This company has all the makings of a scam. I saw multiple people get turned away due to no available cars even though they had prepaid. I saw people turned away because they only allow payment with a credit card, even though it is misleading on the website, and says debit or credit. Some were told it’s left to the “manager's discretion”. I myself tried to speak with a manager however, I talked to someone on the phone. I asked for a contact number (phone/email/address), they told me there was none. This company is scam-like and I will never book with them again.

Fox charged me so many extra charges on the lie that they were temporary hold charges- No they weren't! Everything was an electronic signature and there were no words or contract to read. I took the word of the person at the desk that I would not be charged the amounts I saw-but I was and now I cannot fight it- because I signed the "contract" - the invisible contract! I do not need their insurance and it is always a question that comes up-I have my own car insurance that covers rentals. But I was automatically charged it anyway!! For the cost of this rental- I could have had a limo drive me around.

Stay away from Fox Rental. This company is a scam and every worker they have must be getting paid to add extra charges. This company practice is horrible and will charge you for upgrades which I didn't want. Also will charge you for their insurance which I had bought already thru a third party. Absolute scam of a company. The low prices aren't worth it. People please go else where. There's a reason they have a 1 star rating.

I rented a car in Vegas and returned it with a full tank of gas. When I got home, see a receipt in my email box with "fuel charge". I called billing department, and they said I miss one line of gas. It's a total rip-off. Go with other brands.

When I rented the car, they asked for a $150 security deposit that would be refunded upon return. They never refunded me the money. And there was no issues with my return. I sent multiple emails to customer service asking for the refund and I never received it. I didn’t even get a reply. That aside, I spent an hour standing in line waiting to pick up the car to be met by a rude person at the counter. This was an awful experience, and I will never rent from them again.

Never will I rent from Fox again. The line was a mile long with only three agents and then one left leaving two and slow as molasses. I waited two hours to get my car which should have taken 10 minutes. It ruined the start of my vacation. Horrible customer service. Back to Hertz for me.

Won't even let you modify an existing reservation. I will be disputing the charge on my card. Terrible company. Go with another provider and stay away from this rental car company. They are partnered with Expedia and shouldn't be used by anyone, ever.

Waited 2 hours to get to the counter. Just awful, the worst customer service I’ve ever experienced. The staff was rude and offered no apology for the delay. The savings is not worth it. Stay away from this dumpster fire.

First and last time renting from Fox Rent A Car. Horrible customer service. They won't explain to you that you prepay for gas and that there is no reimbursement for gas that's left in the tank when you return the car. Apparently, you are supposed to putter into the parking lot on empty. Rude customer service rep. There are plenty of other options for car rental companies... go elsewhere.

Very bad customer service. No management. Waited hour to be dropped off back at Orlando airport. When I approached the guy behind the desk and asked for a manager he refuse to help and his words that call Uber. Never ever use them or use Expedia.

Booked a car through Sam's club for pickup in San Diego on 6/9/2024. They would not rent the car stating my license did not "pass" as they are using a new device called a 365ID to check the license. There are no restrictions on my license & I rented a car from Fox several months ago. They did not know why my license did not "pass" & they didn't care to try to resolve the issue. Called their corp office & they did not know why either. I let Sam's Cub Travel know of this problem so hopefully other customers don't have to go through this. The other 2 customers in line had other types of problems despite having reservations & did not get cars. They were told Fox was sold out so they could not try to get a different car.

I have rented car. I had third party insurance already purchased and they don’t see that. I have to purchase with them again at pick up. I purchased with them also with another one. I involved in minor accident. Little scratch in the front. I claimed their insurance they have so many excuses and they cannot cover it coz of blah, blah and blah.

We had reserved a vehicle in Salt Lake City from 6/4 through 6/13/24. Vehicle was not available when we arrived. I had made a slight mistake about the time of arrival, which I tried to correct with a phone call, but it is impossible to speak to a human being. Service person was unfriendly and disgruntled. We had no choice but upgrade for an additional $400+. Car was dirty and wind washing fluid had not been topped. Stay away!!!

Took a vacation to Los Angeles, when we got on the shuttle the driver was very nice, but the shuttle was cramped. Once we arrived, we waited forever in line. And once we got there we tried to pay but the staff said “the card doesn’t match you” and it was a picture of my mom. Though it looked exactly like her, they refused. The employees were being nice about it though. Left a family of 7 waiting outside at midnight for an hour and a half until we decided to call a taxi.

I wish I could give them 0 stars. First off, I made this reservation 2 months in advance and the car wasn't ready on time, I had to wait longer for the car to be ready and I get the wrong vehicle. I understand that it is a holiday weekend but you would think that someone that makes a reservation well ahead in advance will get the vehicle that they selected. Second, the customer service at the office is terrible. They come across inconsiderate and definitely seemed like they didn't want to be there. The people that gave me the car didn't listen to my request that I am being given a wrong car. They said that is all they have, as I am looking at an SUV in the lot (they gave me a truck). They added insurance, when I said no.

2 hour wait to be processed and only 1 person to help. 5-30-2024 Fort Lauderdale. The price was $20 less than others and looking back, 2 hours more of vacation for $20 would have been well worth it. The person at the counter was friendly, but a continuous line with 20 families all waiting 2 plus hours is unacceptable.

I returned my rental car at 10am in the Phoenix Intl Airport on Apr 23, 2024. The attendant stated to just leave keys in the car and nothing else was needed. I had rented the car through Priceline and paid in full. Three days later I noticed two charges of $254 and $55 on my credit card. I called Fox, was told there were no managers, and that the car was returned 2 days late. You will see per attachment, all the bogus charges. Since I was given no receipt, I was unable to have the charges removed. I was on a flight the 23rd, and home before they stated the car was returned. Absolutely the worst rental car company that exists.

I rented a SUV from Fox Rent A Car from 05/12/24 to 05/17/24 in Orlando Florida on 5757 S Semoran Blvd. I filled the jeep back up before returning it. It was $70.00. Upon looking at my email receipt on the shuttle back to the airport I noticed the lady that checked me in put an x next to full, as it was. My receipt showed Fox charging me $79.35 for a fill, when I had just filled it. 12 days later and I am still trying to the gas charge backed off or a check made out to me for 79.35. The oriental lady working customer service said it is impossible to add back to my credit card and against. Policy. I work in finance and apply charges back to credit cards every day of the week. Not very happy with paying for someone else's gas. I'd advise not using Fox, they are shysters.

Orbit Car Rental is a third party website which offers cheap car rental. They will ask for a small deposit which is non refundable. The company is only contactable via phone or email and is NOT 24 hours. It’s actually based in the UK. I booked my Las Vegas rental car through them for Fox Rental car and both were appalling. Fox Rental were so rude, they have no idea what customer service is. Not only did Fox tell us they were not able to “scan” my driver's license, they also told us there is nothing they can do to help. Even though we had 4 other drivers and licenses we could have tried. Fox just kept saying they can only try the license from the name on the reservation and that I had to call Orbit.

We rented a full size car at EWR from May 27- May 31 for $278. Had a very bad experience right from the beginning. 1. We had to take a shuttle to the rental place since it was located far from the airport. However, the shuttle was available only from 6 am in the morning (so anyone who would land earlier will have to wait until 6 am). Upon arriving at the agency, we were told that there were no included was 408 full size cars and the only option was a Mid size SUV.

RUN! As many have already noted, this company will force you to purchase and/or charge you later for additional insurance, toll pass, and other fees not even included on your agreement. They will even give you a different vehicle that you didn’t reserve. Stay clear of Supervisor Gregory at the Semoran Boulevard- Orlando Airport location and Customer Service Representative Marie. Beware of purchasing through Wisecars as they issue car rental vouchers for Fox Rent a Car. I not only disputed the multiple charges with my Barclays AAdvantage® Aviator® Red World Elite Mastercard, I filed a complaint with the Consumer Financial Protection Bureau and Federal Trade Commission and I was the one screwed in the end even after everything I provided. This company should NOT be allowed to even operate.

Rented from Tampa Airport. Told them I would return the car Full with Gas. I spent $35.00 to fill up. The needle may have been slightly below Full and they Charged me another $30.00 + from my deposit. So I spent $70.00 + to return the car, when it would have cost them maybe 5.00 or less to fill up. Cars may be a better price but they get you other ways. Be Aware!!!!

I would give a 0 star review if possible. Where do I start? First, we had an awful wait time for your shuttles, we waited 45 mins outside the airport. Also, online did not say off-site, Fox is listed as an MCO rental car company, but it's a 10 min drive from the airport. We heard employees telling customers the shuttles run every 10 mins however this is not true and it wasn't just us, everyone on our shuttles to and from the airport were complaining about their wait time as well... Once at the rental place we were never told of a deposit fee or toll pass fee, online it says your final cost after taxes and fees. This is also not true. They said we have a $150 deposit and have to pay $14/day toll pass, if we don't pay for the toll pass they keep your $150 deposit and charge you the maximum ticketed price per toll!

I booked a car with Fox at MCO and I had no idea that the car rental is not located at the terminal. You have to wait on a shuttle to take you. Then I waited in line for 2 hours with only 5-6 customers in front of me. The building was incredibly hot, air conditioning was only behind the counter for employees. I was then told that I could return my rental before they opened without any issues. When I went to view the shuttle schedule to make sure we’d get back to the airport on time. That’s when I realized they don’t offer shuttle service before they open. My flight leaves before they open. So I reached out to customer service. He was absolutely no help and informed me that I actually could not return my rental before they open. I would have to return it the night before (which is 2-3hrs away from my hotel). So now I feel completely stranded.

Expect to have a high bill after returning your rental. Mine more than doubled after the initial purchase price. Also don't expect to get a response from their support. 5 days later still waiting for an explanation.

The worst car rental experience ever. I rented in Phoenix. Hidden prices, they took several random amounts from my credit card without notice or approval. Very difficult to get ahold of and hung up on me several times. Rude, condescending, and the car was junk. Didn’t help me with my issues. Waste of time and money. Never again…

Fort Myers Fl - reserved std suv, Angel gave me a subcompact SUV, also made threats when I didn’t agree to addl insurance. Dirty in, out and windows and wouldn’t allow returning with full tank. Noticed 3 MILES TO EMPTY before arriving at my condo so they failed to fill the gas tank. Called to complain and was told to take it up with billing dept after return. Talked to 3 reps, provided requested proof 4 times and was completely ignored. After 4 weeks, contacted Wise Cars who I rented through. Provided proof once again. Finally received the gas credit after 6 weeks. TERRIBLE CUST SERVICE! If they were the only car rental in Fort Myers I would drive my own car from Michigan. Cheaper price is not worth it, don’t even think about Fox!

Beware of extra fees and charges!! I was overcharged $153.42. I wish I had read the reviews prior to leasing the car. The largest charge was for the 10 plate pass inclusive for $129.90 which I was not aware of. We were under $5.00 in tolls for the entire trip.

If I could give zero stars I would. My wife booked a rental. Well it was wrong days. Literally 2 mins after she booked we called and spent over an hour on hold. Fox rental wouldn't switch the days or refund so we could rebook for the right days. Worse rental company ever. We didn't want the money back all we wanted to do is switch to the right days. Not even a credit so we could switch. Will never go with this company. Will spend a little more to go with someone else that actually works with their customers. Wish I had looked at the reviews of this company first. They have way too many 1 stars.

Worst company ever!!! Picked up a car after a long flight and was told under state law I had to purchase insurance that I later found out was not true. Very deceiving. Stay away!! Never again will I rent from them.

We prepaid our rental through Priceline and on arrival we filled all paperwork and were asked for the $150 deposit so my husband hands them the same credit card we prepaid with but because my first name (which apparently Priceline used) wasn’t on the card, same last name, they refused it. I handed them my debit card which also isn’t allowed and cash wasn’t accepted either so they didn’t honor the agreement.

The man at the counter named George said liability insurance was required by law and was mandatory to pay. I told him I am declining the insurance as I am insured through my credit card. He said I cannot have liability insurance through my credit card. He said I was required to pay for it. I said "so you are forcing me to pay for it?" He said no, but he was as he wouldn't let it go and he made me pay for it. I already pre-paid for the car so I was stuck. He said I was paying $14.25 a day, but he charged me an additional $68.24 ($17.06 per day) for less than 4 days (in addition to the daily rate and fees). Later I found out they are scamming others with this lie. Then when I went to pick up the car, I was told that they didn’t have the car I reserved and had to take a different one.

I had already purchased a car from Fox car rental before I picked up the car. When I went to pick up the car. I asked for additional collision insurance on the car. What I got was an enormous bill filled with charges I never asked for, toll charge 12 a day. I never went through a to Charge me for mileage which I had unlimited mileage Gas at 8:99 a gallon even though I filled up the tank and had a receipt, they didn’t care. I could go on and on. It was 700 dollars in charges when all I asked was for collision. There are so many other car rentals that won’t take advantage of you, use another one. Do not put your trust in Fox Rental who choose to take advantage of their customers. I am a retiree and travel most of the year and this is the first time I had trouble with a car rental. Stay away from Fox Rental.

DO NOT RENT FROM THIS ESTABLISHMENT!!! Unfortunately this site won't let me leave a fat ZERO as a review. Worst "customer service" ever!!! An hour + waiting in line?? They make the DMV a happy place!! The bait-and-switch MASTERS!!! Second time renting from this location and NEVER AGAIN!! We've used Fox in Salt Lake and Orlando. Have been pleased. I would rather rent a surplus jeep from the Taliban than deal with this staff/company again. Walk away? HELL RUN FROM THIS CRAPHOLE!!

If a zero was available I would use it. After an exhausting and emotional flight you get the rental car and terrible customer service. There is poor signage and they don't tell you where to sign in to get car. Then if you rent a car and you get a bogus ticket sent to you in the mail from the city of River Forest, IL on turning when a light goes from red to yellow....they charge you a processing fee of $40...what do they have to process...nothing...it's like the airlines charging you for a seat a few aisles up...make sure to read the fine print for this and all rental car companies.

Worst company ever! I booked with Booking.com. What I paid is what I thought the cost of the rental was. When I went to pick the car up they charged me additional $411.00. None of the additional charges were disclosed at booking! Absolutely ridiculous.

Watch for added charges even when you state that you don’t want them. I was billed over $200 extra for insurance that I didn’t need and told I didn’t want. This was a shock getting this bill upon returning the car. Make sure you get a printout of the contract agreement because they snuck this charge in and it wasn’t clear on the computer screen they have you sign.

Well this is definitely a case where you should read the reviews before booking. They showed up as the cheapest option and that's for a reason. It seems like everything was an extra so the quoted price was about 25% less than the final price. Not to mention they basically keep your Credit Card hostage until you break down and say yeah I'll take the extra insurance. We had a reservation for 11:15. We didn't leave the rental place until 1:30. The 1 star rating I gave is too high but you can't give negative star ratings. Never seen or used a more crooked company in my life.

I arrived in Atlanta last week and the car I reserved and paid for in full for wasn’t available or any SUV’s. The gave me a Chrysler 300 which I didn’t pay for. That was the only car they claimed to have. The lady at customer service was extremely rude. I would never be renting a car from Fox rental again. Plus I didn’t get all of my deposit back. Worst experience ever!!!!

Rented a Jeep from their Ontario CA airport offsite location from 3/21 through 3/28. While picking up the Jeep the Fox representative did the standard upsell for insurance/gas/toll road options and we optioned to pre-pay for gas and toll. The rep we had a toll road account and that we would place the vehicle on our account as we knew we would be using the toll roads for an early appointment.

This car rental company misled us in all facets of our rental experience. Please save yourself the heartache and headache we experienced... especially if considering Fox at the Orlando, Florida location!!!

Really unpleasant counter check out person. Hidden charges and threatening rhetoric if you don't take the over priced insurance. I guess this is the cost of going with least expensive rental. I will likely not use again.

I strongly recommend to not use this company. I made a reservation and upon arrival, my reservation was not ready. I was told I could wait an unknown amount of time, But a minimum of two hours. My only other option was to pay an $80 upgrade. When I tried to speak with customer service, they were completely clueless and unhelpful.

When we got to the counter, they forced us to buy insurance that we did not need since we are covered under our personal auto insurance. We had to fight with them when returning the car to get the money refunded after we spoke to their billing department who agreed that we did not need to purchase separate insurance. After all this, they still held back one day of the insurance cost, because we did not get a chance to talk to billing until the next day (like that was something we should have known). Plus, they charged us twice for the car as we paid for the rental through a third party. That was another thing we had to fight with them on when we returned to the airport to return the car (and while we were trying to get to our flight). Stay away from this company.

Waited 30 minutes at Fox Rental which was in an alternate location from airport in Las Vegas. The customer service guy told us our reserved Kia Sportage (or similar) was not all wheel drive (which we assumed since it was an SUV) so we spent $212 more (after $678) on an upgrade. We selected a Toyota 4Runner. On the road, we found no windshield cleaning fluid, tire pressure was low, out of alignment symbol was lit up and "oil maintenance required" light came on. My girlfriend and I were on remote roads in Utah and were quite concerned about the possibility of low oil. Called Fox and was told we'd be reimbursed if we get oil and put it in.

Typical bait and switch.. Reserved a Camry. Got there at 9 am. Said all they had left for me was a Scion box car and only had the one. If I wanted to upgrade... Said would be an additional $10 per day. Paid the $110 on my credit card. Returned the car early and received an $8.01 refund. Well when inquiring why my $150 deposit wasn't returned to my card after being back for 3 weeks..Said they kept the 150 for the 110 upgrade and the extra 40 was for the taxes. Funny how they knew on 3/14 that on 4/2 I was going to have 110 in upgrades with 40 in taxes 10 days before I even picked the car up and a 300 dollar rental went to 554 with all their fees and the 110 had 40 dollars of fees.. Crooked. Will never do business with this company again.

I do not recommend this company to anyone. Absolutely the worst experience. They have hidden fees they charge you at the end. You don't even know. Customer service absolutely negative 5 star. It's a rip of company.

Don’t rent a car from this company. Worst company to deal with. Awful service, do yourself a favor and stay way. We had issue with the vehicle that we rent. Took two days to fix the problem and still charge us in full.

This has happened Twice! Fox returning deposits is a joke. I've had to get Capital One involved on both occasions. I initially PAID for the rental and deposit in advance, Feb. 2024. My trip was in April 2024. I had a issue on my first card so Cap One sent me out a new card. I informed Fox, calling first and was told that it would be taken care of when I arrived. I now have a new card to present at the counter, Fox charged me TWICE, telling me that they are NOT ABLE to move the $415.00 I already PAID on my first card. In other words, after speaking with Fox's Accounting office they had the GALL to tell me that the first deposit was placed back on my "first card", one that Cap One closed!

I got a Hyundai and the back passenger side door kept making popping noises when being opened. My sister accidentally found used Boba cups under the driver's seat, I don't know if there's more. But they need to clean better.

Set up a rental through Travelocity paid upfront. They tacked on so many fees. Charged me for 3 different types of insurance even though I paid for insurance via travelocity. So my 3 day rental came up to be over $600. Did I rent a Lexus or a Merceses-benz? Nope. A Christler Pacifica minivan.... Fox/Europcar never again.

When I arrived at Denver there was a snowstorm, so I requested and then was charged for an upgrade to a 4-wheel drive vehicle. Once I was in the mountains, I went to engaged 4WD and found no way to. I realized the vehicle was not a 4x4 but instead just a 2WD version of a Jeep Cherokee Laredo. Fox refused to remove the upgrade charge.

The representative that sold us the upgrade at the Denver Airport location failed to clearly explain how much more expensive it was going to be to switch to the Toyota 4Runner. It turned out to be an additional $40+ per DAY!!! I had already prepaid for a full sized sedan at $30/day. I don't understand the outlandish price increase. When I look at the daily cost of a 4Runner on Fox's website now, it's not more than $35/day total. I ended up paying almost $75/day-- RIDICULOUS!! The agent was nothing more than a fast-talking, "friendly" salesman who mentioned "discounts", etc., but never answered my question about the extra cost. My bad for allowing myself to be steered that way, but we were tired after a long day of work and travel. I have always used Budget in the past. I thought I'd give Fox a try --- NEVER AGAIN!!!

I arrived with my young child at Phoenix Airport. It was an 18-hour flight. There was only one active clerk and 10 exhausted people in line. I was told that my insurance was not enough and I had to buy an insurance, in case I get hit in the state of Arizona. It was not given to me as an option at all! I was so tired and my kid hanging on me that I had to pay to get us out of there.

Stay AWAY! Rented a car from their Miami location for a week. They charge me an extra $90 a week after I return the car God only knows for what. Then I can a letter in the mail that I had received 6 tickets for $1.25 each for driving in an express lane... Which is part of their scam to add a fee and they were then charging me $19.00 processing fee for each ticket. No questions ask. So for tickets that I got for $1.25 they were charging almost 1000% more to process it. I will never use this company again.

This evening, March 30, 2024, I arrived at Fox rental company in Burbank, CA to pickup the compact vehicle I had rented and paid in full. Upon my arrival, I was told that they had Dodge Charger that they upgrade me into as they no longer had any compact cars available. I advised them that the reason I rented a compact vehicle was because I wanted a vehicle that was gas efficient and a Dodge Charger with a Hemi engine really burns a lot of gasoline. They also offered me a Van. I told them that I didn't need a van, as a van was not gas efficient either. They apologized and said that I could pay additional money if I wanted to upgrade to a vehicle that was more energy efficient.

Do not rent from Fox Rent A Car, they take advantage of customers. Check your rental agreement before signing anything. They do not call you back, nor respond to your request, unless something happens to the vehicle. I rented a car from Fox in Las Vegas on 3/24/24 for a two day rental, the rental was $40 for two days. I told the agent that I have my own insurance and did not want theirs. He added the insurance in and told me to sign here, here and here and pick any car from lot 6. That agent did not explain anything to me when it came to the insurance, but he said okay when I said I have my own insurance and did not want theirs and then he said okay. He flat-out lied, if this is the way Fox Rent-A-Car does business, it is very unprofessional and rude.

Got the rental through Priceline as a package. Went to TX with my son, added my son as a driver. They charged me an additional $532.00! When I called they removed some of the charges but would not refund my husband as an additional driver. I have shown proof from my home security he was in Indiana the entire time and they refuse to refund. We are disputing the entire charge. Horrible company, I would not recommend at all.

We rented a car from this company for 3/10/24 in Orlando Florida. It was prepaid for so when we got there it would be pick it up and go. Our flight got delayed and after 4 hours was cancelled all together and rescheduled for the next morning. I called the help number on the reservation twice. When our flight was delayed and again when it was cancelled. The representative to l talked to said it was not a problem and would note my account. Was told to call the billing department the next day because they are only open Monday through Friday from 9 to 5.

Booked a rental car through Expedia. Our travel circumstances changed due to a work obligation and 36 hours in advance the chatbot behind the computer refused to cancel, or even modify our reservation. All we needed was to pick the car up 7 hours earlier. No help whatsoever. I never even knew this was a risk with a rental car company because I have never seen this in 30 years of travel. I would list them as the worst service company I have ever come in contact with. I recommend avoiding them at all cost.

The car was in poor condition. There was over 70,000 miles. The alignment was off. The windshield was cracked and multiple dents/scratches. There was no seal on trunk so wind was coming in to the car. The car was filthy dirty and full of bugs. The attendant stated the car wash was down. Escalated concerns to a supervisor and never received a call back. Do not rent from this company.

The car I received at the Miami airport location had 76,000 miles, was 2000 miles over the oil change. The low tire pressure light was constantly on and low washer fluid light was on. These lights came on after we left the location and we were 3 hours away. Luckily we got back to the airport a week later but I will never ever rent from them again!

My wife, myself and our 2 children flew into the Fort Lauderdale airport and rented a SUV from Fox Car rental. When we went to pick it out there was only one and when we opened the door to get in it had a super strong ** smell. We refused it and had to pay extra for another larger SUV. When we returned the SUV a week later we checked out with no problems and went to catch our flight. Later the next day we were charged $428 to clean our SUV for smoking in it. I do not Smoke!! I believe the employees were mad about trying to give us a car with ** smell in it. The evidence Fox Rental produced was pictures of small white particles that was probably sand and a small amount of what could have been cigarette ashes deep down in a door crevice that could have been there for weeks. There is no way I should have been charged $428 to vacuum out the SUV. The company refuses to reimburse any of the $428. I believe they are charging me to clean the first SUV that had ** smoke in it. I do not smoke!

I made a reservation online out of Orlando airport. Guarantee rate was $227. I picked up the car 13 hours early and the employee was very rude about this but willing to “help me out for an additional $113”. I agreed against better judgment, but had to make the trip. I returned the car 2.5 days early and they stated that I would get money off. A week later they charged my card again stating that the car was dirty and they had to clean it more than normal. I drove to MI and back, yes it’s going to be dirty and have snow/salt in it!! My total charge was $617.97. That’s a long way from 220. Company is horrible, don’t ever rent from them!!

Fox does not have a US customer service. They are in the Philippines. They are not US owned. They have horrible reviews. Denver Airport location is known for upcharging no matter what you reserved. Your $400 rental will turn into $1000. They do not specify on their website between two wheel suv and all wheel. Whichever one you tell them you wanted they will tell you that you ordered the other and upcharge you $500. Rent $400 wanting all wheel. They say you rented rear wheel. $500 upcharge. Rent $400 wanting rear wheel. They say you rented all wheel. $500 upcharge.

Rented in San Francisco. Charged us for the shuttle from the airport to their location and back at the end of rental without telling us. The service of transferring tolls directly to the credit card were by day, not by incident, which was told as by day. Vehicle had bald tires, complained, and we were told "You aren't going into the snow, take the car, we have nothing else". Absolutely poor company. Will never use again and will dissuade anyone from ever using them.

I was lied to my face and told one price and then signed for an upgraded vehicle, through deception (even though I never wanted an upgrade) and it was my fault because I never scrutinized what I was signing. They will try to cheat you so beware. Do not rent from Fox. Please read all reviews and then buyer beware I guess. I rented from the Orlando airport location.

Frances our shuttle driver from Palm Beach airport to the car rental was the most friendly and hospitable driver. She was even our return driver and she remembered us from a week back. Your company is lucky to have Frances. Paul