Fox Rent A Car Reviews

My credit card asked me to provide any proofs that showed I did not returned the car on July 4. I unfortunately deleted my airfare itinerary in my email, but instead I went through my browser history and provided them a screenshot of June 29 of me going to AA.com for early check in. I waited several weeks and my credit card now said Visa is siding with Fox, because they have the paperwork of my signature when I "returned the car on July 4".

This was is a serious WTF. Not only did they lie, but now they're forging documentation with my signature. I proceeded to tell my credit card company to please take a look at all my transactions after June 29, how can I return the car on July 4 from Los Angeles, when all my transactions are in MD, VA, and DC. Along with the transactions, I have an email from American Airline stating my itinerary leaving on the 29th. At the moment, this charge is still in pending dispute territory. I also filed a complaint with the Better Business Bureau.

Secondly they would not allow us to prepay for the other car that was to be picked up the following day by our son… Told we would have to take both cars which was not what we wanted as we were staying 45 minutes away. So when we decided not to do that, we were assured that everything would be in place for pickup Sunday and all they would need was that persons credit card. So when our family arrived at the house on Sunday. Oh they got the car alright... with an additional charge of over 200.00 dollars. This VJ person talked him into the additional insurance. My son took it only because he thought it was what his father arranged. When we called the toll free nbr they told us we would have to come back to the location to get it removed - that would of taken us over 90 mins. When we returned the cars the following Sat, we addressed the complaint and were advised they could do nothing. I will never use your company again or recommend it.

Also their rental agreement stated that Airport/Car Rental location transit was free with a bus service. It was only free to the Rental location. I had to pay pounds 5 to get back to the airport. I put in a customer complaint at their website on Aug 26 & got no response. Then I called their customer service yesterday Sept 2nd and spoke with Bianca. She told me that I had to call a number in UK. I did not agree that I should have to call UK, since my rental booking was with them. I asked to speak with a manager and was told none is available.

When I went to FOX to pick up my reserved convertible at San Jose International Airport, I was told that all convertibles are gone (I found out later that the two young college girls who queued just in front of me have taken the last convertible, might be upgraded to due to their charm). The representative threw back my reservation without any remedy or apology. I could clear sense that he was saying: "This is not my problem. Just go to hell with no convertible. I don't care where you get this reservation."

This is the first time for me to experience in America that a reservation can be just a piece of **. I didn't argue as I usually did in business transactions, because it happened that the representatives are not white. Luckily when I was very anxious and frustrated, one representative was willing to help and went around checking with other companies. Luckily enough, there was one convertible left in Enterprise, but the price would be 200% more. I had no choice but took it. However, if I reserved the convertible from Enterprise through Costco Travel, the price would be much cheaper. For current management of (or the particular one representative at) FOX, reservation can be a piece of **. Folks, watch out for your wallet!

I can afford the camera but a thousand beautiful pictures....memories. I think someone cleaned the car just grabbed it... What a pity! Warning: they are cheaper and for a reason. 1. Takes forever to get someone online when you call. 2. When return the car better have three hours ahead as they don't have enough shuttle to run to the airport. I would not recommend to use them at all. Lesson learned... Poor customer service. Not honest employee....

Episode 2: After that bit of unprofessional customer "service", we went to get our car. The attendant vaguely pointed out which car was ours, without bothering to get out of her chair, and we walked past a half-dozen of their other Chevy Sparks (which, presumably, weren't "ready" - see above) to ours. So far, so good. Entering the car for the first time was quite a shock - the interior smelled so bad we had to roll all the windows down to keep from getting sick, and even that did not quite do the trick. But we figured the smell would go away soon, and we were on a fairly tight schedule, so we sat with it. Wrong assessment.

This noxious smell persisted throughout our trip (lasting over a week), and needless to say, was a rather unwelcome contrast to the natural outdoor experience we were hoping to have. Obviously some kind of industrial-strength desiccant cleaning chemicals had been used in it, and were still painfully present. The air in the car, thick with these obvious toxins, dried our throats quite painfully and gave us headaches whenever we drove. I can't possibly exaggerate the stench of this car. It was like a slap in the face every time we opened the door to get in, and really made every minute of the driving awful - and I'm pretty accustomed to smelly cars. We left the windows rolled down every chance we could, including overnight at our cabin, to try to dissipate it, but it remained impossible to ignore.

Also, about 75 miles into our journey, the tire pressure warning light comes on - one of the rear tires was almost twenty pounds low, as we discovered at the service station. Guess this car hadn't been "ready" after all. Maybe the fact that half of the lug-nut covers were missing and the front license plate was held on with zip-ties should have tipped us off.

Episode 3: Upon returning the car, I was stuck with a lot of fees and charges that had not been mentioned before signing the contract (as the representative seemed to be much more focused on renting us a car that we did not want, than discussing the particulars of the rental) - INCLUDING the insurance that we had explicitly declined. At this point, I am anticipating filing a formal complaint with the company regarding this, along with the rest of the issues.

I found an employee by the name of Kimberly to check me in. Assad came running over started yelling at me and Kimberly. Assad refused to leave us alone. He kept running back and forth yelling at me and Kimberly. Informed Assad to backup out my face and to leave me alone. He then got into Kimberly face. She told him to move back, he refused. I went into the office to talk to a manager, he said he would talk to him. I ask for corporate phone number. I have been calling Trent ** for two days, no response. Horrible Experience.

To make the story short, he applies the lost damages waiver insurance to my rental and the total went up to $393.75. He said that I needed that Insurance because if something happened and I didn't have that coverage I will be responsible for any incident that occurs with the car and that the company will go after me, my house my bank account and any other assets to recover their loss. When I got home I call my Insurance company and they said that yes, my insurance covered my rental and in case of any emergency and the only money that I needed to pay was my deductible, which was only $500.00 because I had full covered Insurance.

I was so angry due to the fact that they deceived, lie, misinformed, took advantage of my persona (maybe because they saw that I was an old lady and it was easy for them to trick me), and I went back to return the car. When I got there, I confronted the same representative that attended my reservation and he said keep the car until tomorrow because anyways they are going to charge you for a full day and I said, that I did not want the car and that you have a grace period of 3 hours. He called the Store Manager, named Alex (I asked him for his last name and he said that they do not give their last name to anyone a very rude personality to be a Manager), and charged me $72.43. The total amount that they charged my Debit card was $543.00, including the $150.00 that they retain until the rental return.

If you read the portion of their rules, in reference to the GRACE PERIOD, it reads: "Grace Period - A rental day is each 24-hour time period commencing with the date/time indicated on the rental agreement (contract) at the time of rental. There is a 59 minutes grace period for return. Hourly charges may apply after this grace period. After three hours, full-day charge may apply." Therefore, I need them to return my money immediately and charge me only for the portion of the time I took the car from their premises, which was from 07:58 Pm to 9:38 PM (and 9:30PM because they had me on hold sending me from one place to the other looking for Alex The Manager). Also, the money that they charged me will not be returned into my account until the end of August. THIS IS UNACCEPTABLE, DECEIVING AND WRONG! THESE PEOPLE ARE CROOKS. I AM A 65-YEAR-OLD LADY AND THEY TOOK ADVANTAGE OF ME!!!

He then says, "Okay, now I need you to sign here, here, here and here." I'm not gonna read all the fine print and plus, he already won my trust by coming across as a nice guy. When asking what the "LDW" part of the form is, he told me, "It waives liability. The $19.99 is what it'd cost if you purchase it." Ok! Sounds good, so I initialed. Little did I know, he conned me into thinking I'd be waiving the liability, when in fact he just made commission off of me, because it was the total opposite! I actually signed acknowledging that I'd take it!

Few days pass and I return the car, get my receipt from the return station person. Who is completely ignoring me, because he's talking to his friend about USA playing in the World Cup the day before. He hands me the receipt and says, "You should see the $150.00 returned to you in a couple of days." I preceded to the shuttle pick up. While waiting, I look over my receipt. Not only did I get charged $305.63 ($150 being returned though) but I also got charged for car insurance that I had DECLINED! I went in the store to ask the female salesperson about it and she directed me to speak with her manager.

Store manager comes over to the counter without greeting me or asking how can he help. He flat out blatantly says, "Look, you initialed saying you'd take the car insurance. You can just walk up in here the day you're returning the car and say you don't want it no more." Implying that I was a liar as he held the rental agreement in my face smirking. I explained that I had declined it THAT DAY because my credit card company was assuming responsibility for the insurance. He shakes his head at me gesturing as though I'm wrong and says, "$19.99 was you acknowledging. Maybe next time you should read it before you sign." Realizing that I was basically speaking to a wall and that I had already missed 2 shuttles to the OTHER car rental location. I decided to call when I get home, otherwise, I probably miss my flight.

When I got home, I called the customer service number. Spoke with a woman named "Peggy". She was very helpful and clearly exceeded her customer service. Unfortunately due to the 4th of July holiday, most of their offices were closed until Monday. She then suggested for me to call and ask for Peter.

So I waited 3 days and called back to speak with Peter. ONE HOUR AND 45 MINUTES, later I finally got ahold of Peter, because FOX RENT A CAR WILL LET THE PHONE RING AND RING FOR ABOUT 8 MINUTES STRAIGHT AND PROCEED TO HANG UP ON YOU SHORTLY AFTER! Peter went off a report the store manager "had wrote up" and basically said I was lying as well and the most he could do was offer me a 20% discount off my next purchase! HELL NO! BECAUSE I'M NEVER COMING BACK!!!! I told him why would I need 20% off when it's clear I'm not coming back. He then says that the store manager "stated that he'd offer me a 20% discount off at that time but I refused it." I WAS NEVER OFFERED ANYTHING! Peter then sides again with the manager and says that's all he can do. Was the 20% what "Roger" made off of me in his commission sale? Bottom line, I had taken the car insurance THIS would not have been a big deal, BUT because I had TOLD "Roger" NO, MORE THAN ONCE and he still CHARGED ME, this is unacceptable! It's deceiving, and flat out WRONG! THIS WHOLE STORE NEEDS A LESSON ON HOW TO TREAT A CUSTOMER, HONESTY, AND TRUE CUSTOMER SERVICE!

About a week before our July trip, my husband received a toll citation stating that the rental car he had been driving in California in June was illegally driving in a toll lane. He knew that he was not the driver of the car on the citation because the license the plates on the citation were Utah plates and the plates on the car he rented were from Arizona. Also, he had never driven in the area that the citation was issued in. He called the number on the citation and was told that they would investigate and he would hear from someone a few days later. In the meantime, the toll fees were escalating. Since we needed to get this issue resolved before our family trip - I called the customer service line to see where they were at on the issue. I was told that he was, that the car he had rented, a white Buick Regal, was swapped out 2 hours later for a blue Toyota Camry. This was the car that was on the citation.

I told her that he did not swap out the car - he was always driving the white Buick. She said she would have someone call me later. I never received a call. In the meantime, my husband received and email from Fox Rental Car stating that the car was in fact not swapped out. The next day we went up to pick up the van at the Salt Lake City location - the one that they said would could pick up early for an additional day's rental fee or $64.00. We were told that there would be an additional day's fee plus an additional fee of $15 per day of the rental. We were renting the car for 14 days, which would be an additional $210.00 on top of the extra day's rental fee. We told them that we were told it would only be an extra day's rent and they basically said too bad. Either pay the fee or come back 5 HOURS later.

(By the way, I couldn't find anything in the contract that we received stating that there would be an additional fee of $15 per day). Because we still had the issue of the citation, I mentioned this because we needed to know what if we needed to do anything, so we would not receive any warrants. All he said was, "Didn't you get the email?" I was furious! No apology for the citation error - no apology for the error in rental fees. When I asked to speak to the general manager they said, "He's not in". I left a message on his voicemail - have not heard back from him. I did not want to rent the van from them, but there were no other cars available at other rental places, but I will NEVER NEVER NEVER rent from them again!!!!! Their consumer service line is HORRIBLE. The customer service at the SALT LAKE location is HORRIBLE. I will never rent a car from them again. I am also very concerned that the citation issue will never be resolved.

So I took the car. Later that day, I found out it indeed was a lie, and called. It was a Saturday, and customer service is only open on weekdays, so I waited. I was on vacation, so I simply forgot to call on Monday. I called Tuesday, and spoke with someone who told me, yes, I could get a refund, but I needed to go back to the rental store. I was in Key West and the closest rental place was 5 hours away. I told her that I would be back that Saturday and could they take care of me then. She said yes.

I asked to talk to the manager at the Fort Myers location to file a complaint against the individual. Apparently, that's not possible. So I returned the car the next week and was told that this manager would email the other manager and try to get him to call me. I had to catch a flight, so okay, I had to go along with it. When I didn't hear from the manager in a week, I called Fox corporate again. They told me, "Sorry, since your contract is closed, we can't issue the refund, but we'll email the manager at Fort Myers." I told them that had already been done and he wouldn't call me. "Well, we'll send another email. Nothing else we can do." Apparently calling managers is now no longer allowed. I don't judge a company by 1 or 2 rogue employees, but when the entire company refuses to call or email me back after 3 weeks, I say it's just bad business.

I call corporate and their 1-800 customer service number. I was told even though you get an extension, they will always charge those $10 extra. It doesn't matter if you call or not to get an extension, you will get charged. On the website says to avoid late fees, extend your reservation. Will never rent from them again horrible service and they're a ripoff.

As for all those who have mentioned the up sell and price gouging, I feel if a few of us got together we could probably discover some sort of class action suit that could easily be brought against Fox. This past rental I did they said the car that was reserved wasn't available. Upon heading to pick up the replacement car we saw the car class we requested in the garage. We asked if it was available and they said yes. Due to time though we had to take the car we had. This time I wasn't up charged but it made me wonder about past experiences and if they tell you the 20-30 minutes speech only to get you to spend more. Might be a good false advertising move or a bad PR campaign that could be launched based on this. San Jose has a ton of smart internet savvy individuals. Let's do this!

I will never rent from this company again and suggest that you do the same.

They are off site, not something that I was made aware of in booking. One has to take the airport shuttle service from the arrival terminal to another site where most rental car agencies are located and there wait for the Fox shuttle (20-25 minutes in my case) for a shuttle to the off-site Fox location. Procedure is reversed on return. One has to find his way through all this in that none of it is explained in advance or even on-site (through adequate signage). Finally, the car was not in great condition; it occasionally made a loud screeching noise that sounded electronic but I could never find it. At first I thought it was out of the radio, but when I turned the radio off, the screeching continued. Sound eventually went away but returned periodically and unpredictably. I did not tell them about the problem on return for fear that "it would have been out of (my) pocket".

NEXT: Car blows tire on Hwy 215 and pull off to parking lot where I, my newlywed husband, brother, sister-in-law and my Mother sat in the hot Vegas sun waiting over 2 1/2 hours for the tow truck to bring a replacement car because there wasn't a spare tire in the trunk. They DON'T even have a SPARE tire! Just fix-a-flat in the trunk (which didn't work). My family had to call a taxi and pay $60 (plus tip) to make it to the airport on time. My husband and I waited for the replacement car. We called the Roadside assistance several times in the course of 2 1/2 hours and got several versions of how soon they were going to show up.

After they did FINALLY show up, we got back to the rental desk just in time to demand that they take us to the airport (5 miles away) so that we didn't miss our flight. We sped to the airport and hurried through TSA and just made the flight before they closed the boarding doors (thanks goodness the plane was running late or we would have had to pay SW Airline $$ to catch a plane the next day). Called Fox the next day after we got home and they offered to pay for 2 days rental after a long argument, a total of $23.83 (not even enough to pay my brother back for his cost of the taxi, not to mention my embarrassment for picking this rental company). I have never had problems with other low cost rental companies like Advantage or Payless. DON'T RUIN YOUR VACATION TO SAVE A FEW BUCKS!!

Then the manager tried to put me into another compact car he found sitting on the lot that wasn't ORANGE but silver. The car had dents all over even on the hood of the car. I had family members coming down to Orlando following the funeral and were going to rent from Fox but they all backed out and went with Hertz and got a much better deal - we are talking about 8 rental cars that family members were in need of. According to my neighbor here in Orlando she was never charged this UPSELL fee ever!! As far as the deposit I called my bank and they took $284.00 out of my account then another $100.00, total of $384.00 for the use of 6 days!! DO NOT RENT FROM THESE PEOPLE IN ORLANDO!!

To go back a bit further to the actual pick up from the airport - the woman who picked us up had us cross the street because she couldn't park for some reason where the other rental car shuttles were pulling in. She looked down at our bags and said “Are they heavy?” and sighed. Seeing as a young woman was picking us up, I had every intention to put our bags in the van on my own, but the van trunk was high and awkward and probably contributed to hurting my back. Once we got the car after the insurance confusion, I found that the gas tank was empty - the same woman who picked us up said “Since you didn't have the insurance, I can take you and fill up the tank for you guys." You mean you can do what should have been done before I rented it? Hilarious that she inferred that it would be a favor to us to fill the tank.

She then took us to an industrial site where there was a gas fill up station. I’m assuming for their company and filled up our tank. I was confused as to where we were so I asked her how to get back to the main highway. Her actual response was "I don't know... roads?" This coming from the Fox Rental car driver. So we found our way out on our own. But I am pretty sure she knew where she was and was just playing dumber than she was.

After I got my insurance people on the phone on Monday I traveled back to the Lihue Airport and brought the car in. Once there I noticed their hours - they opened at 9am. I asked them what they did for people who had flights earlier than 9am or at 9am. How did they get to the airport? Would there still be a shuttle? She said that I could call a cab... or park at the airport for an additional fee. This was the nail in the coffin for this place. I said, “You know, forget about this. I’ll take the penalty, pay you what I owe you and go to another rental car company.” The charge from Saturday afternoon at 4pm to Monday at 9:30am was $185... So just a warning - do not use this place. I certainly would recommend any of the bigger chains and I will never use any Fox rental car, from any city, ever again. I went to Dollar after this.

Less than a week later they only returned $54 to my credit card. When I called to ask why I only received this amount instead of the $150 I was promised, they said that I had received the insurance on the car. I told them that I have never gotten insurance on a rental car before and told the lady I did not want it. Their response was that they could not help me since I had already returned the car. So basically I was scammed out of $96. I know I am not the first one they have done this to. Please use another company and if you absolutely have to use Fox then question every last charge. I was too trusting of their employee. You can not trust this company.

I found out when I got there that my liability/comprehensive insurance (which covers rentals) could not be applied because I did not have proof of same. I had never been asked for this proof before, so did not have card with me. Thus ~ $14/day extra for insurance that I already had. I find no reference in the contract warning of this requirement.

When I drove to the checkout woman with the newly rented car, I noticed that the side mirror was dirty to the point that it was useless at night. I asked the woman for something to clean it with and she replied in a rude manner that she had nothing to clean it with, and turned away from me to chew gum and go back to her computer. The next day, I had occasion to drive into the morning sun after the car sat near the salt air. I was blinded by the lack of visibility through the windshield and hit the window washer, which was 100% empty. I was blinded by the smudge in a dangerous traffic situation!!

The total bill for the 14 days for a compact car (Toyota Corolla) + insurance was $763 = $54.50 /day. The mysterious $150 deposit that was shown as a refund on the final bill I was told had been credited back to me. So far 2 days later, it has not showed up on my credit card account.

When we turned in the rental, we asked to speak to supervisor. No one was available; when we explained to them the roaches situation they were not surprised at all. They offered us 5% discount - wow nice (didn't think so). What surprised me the most was that they were not surprised at all. This was something command that others have complained on. In my opinion I would never go back to FOX Rental. It's not worth it. Don't try to be thrifty by utilizing FOX Rental. Spend a little more and get treated like a customer because that's what we are. Many of their "airport" rental spots are in very inconvenient locations.

I will continue to "dispute" the bill again. My suggestion NEVER RENT THE CAR WITH FOX CAR RENTAL. They cheaper fewer dollars than other car rental but they will cheat you. There are a lot of complaints about this business.

3. Cheating customer.

It is impossible to get a human on the phone, unless you can sit by it for 8 hours holding and their "24/7 live chat" told me that nobody was available to chat with me. Wait, 24/7 chat? Nobody to chat? Doesn't sound right. It asked for my email and said they would email me when they can. It's been almost 2 days and no email. So I get back on live chat.

It said that there is somebody there this time!! But even though I am number 1 in queue, I have to wait up to 10 minutes. Its been 28 min. as of right now. DO NOT RENT FROM FOX RENTAL. THEIR CARS ARE POORLY KEPT, THEY CHARGE BOGUS CHARGES AND THE CUSTOMER SERVICE SUCKS. They say that customer service isn't a department, WELL IT SHOULD BE CAUSE THEY DON'T HAVE IT ANYWHERE ELSE.

The outside of the car was filthy, small stone ding in the windshield, cracks in both front and rear bumpers and every seat stained with multiple stains. With the upkeep so poor, I didn't feel comfortable renting this car but was forced to when I was told in order to change cars, I would have to upgrade to an SUV and wait in the long line again. It was 45 minutes after I first got in line and there were still only 2 agents working, line still 6 people deep. Unbelievable.

I am new to Denver so when leaving Fox Rental Car, I did not realize it is not located with all of the other rental car companies. It was hard to find the place to return the car, as it is not on the exit at Denver Int'l Airport that says rental car returns. It is off the next exit. Not a word was mentioned of this when I left with the car. I have called the customer service number twice: March 2. 8:00 am waited 30 minutes. No human. March 3, 9:00 am waited 10 minutes. No human. Needless to say, I will not rent from Fox again.

I left with a Chevy Tahoe which was the car I should have received in the first place. Just when I thought that everything was rectified, I find a charge on my credit card for $593.00. I already paid Car Rental 8 $428.90 for the rental so the only thing that Fox should have charged me is the fees of $134.48 and the $150 hold that would be refunded later. This means they charged me $308.52 of "mystery" fees. I called Fox to get the charges refunded and they told me there was nothing that they could do until my trip was over and I returned the car. Again, this was a huge inconvenience. I had one credit card to rely on during my trip and that was the one that received the "mystery" fees from Fox thus tying up all of my money during my trip.

When I returned the car, the associate that helped me was again rude and very unhelpful. She said there must have been a glitch in the system that caused me to receive the "mystery" fees and she would refund them to me in the form of a check mailed out in 2-3 weeks. That is completely unacceptable. In NO business is it appropriate to overcharge someone and then take 2-3 weeks to refund them in a form of payment different from the original! Magically when other customers around started hearing my frustration with the situation, her computer magically let her refund the charges on my credit card immediately. It's almost 12 hours later and my card still doesn't show any refunds not to mention that I was still charged the regular rate for the day that I had a lesser vehicle. I am so disappointed and upset over the entire car rental and process. I will definitely NOT be recommending Fox Rent a Car to anyone I know and unfortunately Car Rental 8 will be guilty by association.

We had a one way rental returning in Las Vegas, so it's rated about $900 for the week from Alamo. It is expensive, even when we tried to book ahead of time, and that's why I went against my instinct and booked with Fox. Instead of honoring their promise, they told us they will only reimburse us the difference for one day of rental. It's 10:30 pm at that time, and we flew in from the east coast, we had no other choice but to take what we can get, so we can get to the hotel in Burbank. Fox drove us to Alamo in LAX. One cannot walk to any other car rental from the Fox rental office. The next day, we went to the Alamo in Bob Hope airport near Burbank, and they gave us a very reasonable rate for the rest of the trip and let us return the other car from LAX.

I read reviews about long lines at Fox rental in LAX, and thought it's something I was willing to take in order to save some money. My personal experience is that doesn't matter how much the saving is, it is NOT worth it. While we were there, someone got physical with a Fox rental agent. I am not for that, but I can understand where that rage comes from. Especially when this woman rental agent was full of attitude, telling people they need to be nice to her in order for her to help them. I can only hope things like this happen to her so she can understand the frustration the customers feel.

First person I met was a young lady who was checking in the cars and asked her if they had found the phone. She told me they all had looked and no one found it. I then went and asked the guy who was vacuuming out the cars if he had found it and he told me he didn't know the phone was lost. I went directly to the car and right there on the floor board was the phone. Three people went out of their way to lie to me and all someone had to do was open the rear passenger door and they would have seen the phone. We won't rent there again. 3 people could have taken 30 seconds to open the door and not one of them did. All three had a different excuse even though they all told me that someone had looked for the phone and it couldn't be found.

I caught a ride back this time with the female driver who assured me that everyone had looked diligently for the phone but she was happy I had found it. In the end, 4 direct employees chose to lie and not show honesty. I am glad I didn't take any of their "word" on this matter. Having a couple hundred photos from Disneyland would have been a huge loss for my wife and son. Fox was the cheapest but their lack of honesty and integrity means you pay for what you get.

The problems started when I returned the car on Nov 21st. The counter man who assisted me (very grinny, now I know why - laughing of another fool) said there was no information in their systems about the deposit I had made, and because of this, "There was nothing to be cancelled/refunded". So, believing that the woman who took the copy of my credit card had forgotten to input the information in the system, I came back home thinking everything was fine. However, I checked my December credit card bill and saw that Fox is actually charging me the USD 200 deposit I had made when I picked the car. As I returned the car the same way as I delivered, without problems, I don't accept they being charging me the security deposit.

I called them through the customer service phone and firstly they said that they were not the ones charging me the $200, but Economy Bookings. But I contested by saying that it is CLEAR in my credit card statement that they are the ones charging me because anyone can read FOX RENT A CAR on the charge. The woman said she would be looking into my account and left me waiting for absurd 20 minutes on the line, when I finally decided to call them back and start everything all over. On the second call, basically the same thing happened, but this time no allegation that the charge was made by Economy Bookings, but I waited additional 10 minutes. In the end she said they would refund me the money within 3 to 5 days, and I told her that if nothing happened I would call them back. I asked if there was any reference number for this case assistance and she said no. When I asked her name, she politely hung up, showing how they are scums!

That was the moment when I decided to look for complaints about the company in the internet, and it was not my surprise to find CONSUMER AFFAIRS and see dozens of complaints very similar to mine. Definitely it is much better to pay more to reliable companies than trying to save money and pay double or three times more than expected in a scum company. I doubt I will see the color of my money again!

Bad stuff about Fox: Fox is an off airport location. Have to wait for bus coming and going. Needed to find by GPS in order to return auto. Arrival was at 11 pm Thursday in dark. The employees attempt to up-sell everything. Inside, denied any upgrade 4 times. Finally, after 9 hours of travel, handed paperwork, "initial here". Bad idea. They had added charges I said I did not need. Outside, again the upgrade. Started with, "Oh, you will not be comfortable in that car." Was told car I was given was a "free upgrade". Who knows. Had to still drive 1.5 hours to destination, so glad to finally get out of there and on the road. With all the insurance, taxes, fees and scams, you will end up with a bill DOUBLE of your expectation, so definitely equals other places and you won't have to deal with our frustrations and rude employees.

Return was problem. First finding the place again and then finally getting bill. Why so expensive after internet booking numbers? Was to be about $70. Sure, the $100 extra deposit is supposed to be returned. Discovered when returning that the auto collision and emergency repair that I told them I'm already covered with my current insurance was ADDED, more than doubling the cost. Counter person clearly did not care. So asked for manager and Manager Dan ** did not even pretend to work with me in any way to adjust the unnecessary charges. All the other car rental companies in Orlando will need to be out of cars before I'll rent from Fox again. It's a cheap rental and you get what you pay for, and Buyer Beware... Read EVERYTHING no matter what you verbally tell them.

The office was filthy as well as the counter. Even though our online reservation said that we would be charged $227.66 at the time of the rental ... the Fox Rep informed us that we were being charged $377.56. The Fox Rep said it was a security deposit and would be refunded when the car was returned (3 weeks after... good grief). Nonetheless, the online reservation did not indicate in any way that we would have to pay over and above... more than $150.00 over the online reservation. WAIT... WAIT... there is more.

Just noted a charge on my credit card bill today (11/11/13) that we are being charged for Rent A Car Tolls. What is this??? Sometime between July 2011 and our last Florida trip in 2009, the Florida State Turnpike Authority removed the toll booths that allow drivers to pay cash for tolls along the southernmost leg of the highway and replaced them with automated cameras. When cars drive past, the camera records the license plate number and drivers who don't have a SunPass sensor are billed for the toll, plus an administrative fee. Our toll and administrative fees came to $15.00 - had no clue.

Why did Fox Rent A Car not inform of us of this and how can they legally give the State of Florida my credit card information without my knowledge? Is this Legal?? Never ever, ever will Fox Rent A Car be a service or recommendation from me or my family. I would rather have paid more for a company that is honest and forthright with all fees, information, etc. I guess it goes to prove ... "You get what you pay for!"

The front counter staff guy kept having to run to the back where the cars were being washed to let the one guy washing cars which car to have ready next. At one point, I went to the back to see if my car was up next, only to find the car washer eating pizza and no car in the car wash queue for me. I asked the car washer if he had a car ready for me and he said he had no record of needing to prep another car. When I asked the front counter staff about why this was, they were confused as to why a car wasn't being prepped for me. During this time, I tried also calling their telephone customer service multiple times only to get a sound as though the line was cut after being on hold for several minutes. The manager at the Ontario Fox location, who eventually came on duty during my wait, was aware that there was no telephone customer service available and didn't seem concerned or surprised by this. In the end, after being super squeaky about the situation and waiting 70 minutes for a car, they ended up upgrading my vehicle class and sending me off in a car that had been sitting on the lot the entire time.

The car was dirty inside and out and in need of some minor body repairs on the under carriage of the vehicle. People waiting in the lobby were furious about the wait. Plus, there were folks who weren't there to pick up a car, but just to make adjustments to their reservation, and they too had to wait forever for help. This particular Fox location is very ghetto and not equipped to provide good service to its customers. They feel put out by having to do their jobs and aren't considerate of their clientele by any means.

The first week of Dec 2012 they deducted from my pay the amount For Car Rental charged me in Mexico City. Everything was fine until late Dec 2012 when a second billing came through to my company card. The same was done to my wife’s credit card. In the case of my wife, the credit card (Citicard) refunded her the amount because it was obvious the fraudulent double charge. In my case, I had to file a formal complaint to the company credit card and they will investigate. Sometime later, my company credit card informed me that they provided copies of the receipts therefore decided the charges were valid. What they did not know was that the cheating Fox company in Mexico provided the same receipts I signed when I returned the car.

I was back in the USA since Dec 9, 2012 and the charges were fraudulent. When I came back to ask for a refund of my money to my company credit card, they told me that the allowed time for follow up and file a follow up complaint expired and therefore it was up to me to see if Fox Car Rental will willingly refund me the second billing amount. It’s now December 2013 and even the company in Los Angeles is ignoring me. I lost my money to the cheating thieves in the rental office at the Benito Juarez International Airport in Mexico City.

So, beware of this company’s dirty business practice. If you are a foreigner in Mexico, you are easy target for companies like Fox Car Rental to steal your money by double billing you to your credit card. By the way, they claimed the bank canceled their account to use credit card billing and they decided to bill everyone who rented from them just so they will not lose any money from the billing during the period I returned the car in Nov-Dec 2012. I will never rent from them again and every time I can tell other people about their scamming deals I will. Companies like this one do not deserve to be in business and rip off their customers.

Upon arriving at Fox, they asked if Payless reserved a car for us and we told them they didn't. The guy said that he has to charge the "walk-up rate" which was $36/day. I called Payless back and asked if they are going to refund me the $60 weekly rate difference and the guy at Payless booked me a Fox car in their system which equaled the same rate Fox gave me. After we were told we had to wait 20 minutes for the reservation to show up in their system, I found out that Payless booked me a compact car instead of midsize. At this point, I was tired of arguing as I just got done flying all day long, I took the midsize car. The lady told us the reservation came into their system so we went up to her desk and she advised us that we need to get help from another Fox agent as she was going home.

We went down to the gentleman's desk who originally assisted us and he went on break. The lady there told another girl to assist us with our reservation. The girl got on the phone to call the break room for the guy to finish helping us. The lady walked by and told the girl she needs to help us, which she reluctantly did. Keep in mind, there was no line of people waiting to be assisted; she just didn't want to do her job. The guy soon returned and she asked him if he wanted to finish since he originally was helping us. Then the girl proceeds to talk about the lady and said that she "hates her" right in front of us. The guy just said that he's been dealing with her for a long time already.

Ummm... hello? We're your customers and you're bad mouthing a coworker in front of us? I should have walked out, but I proceeded to pick up the car. I drove 15 miles to our hotel and the whole time I drove, I could tell that the car was not running correctly. It seemed to almost grind every time I accelerated on the gas. At first, I thought the car was in low gear but it wasn't. We arrived at the hotel and drove out to eat which was another seven miles round trip. This time, my friend drove and she said the same thing, there was something wrong with the car. At one point, we were stopped at a red light on a slight slope and the car started to roll backwards! That was the last straw. When we returned to the hotel, I immediately called Fox and spoke to their roadside assistance. I was told that they could have a tow truck come and get the car and take us back to the dealership but if they find there is nothing wrong with the car, I would be responsible for the tow charges.

I told her that it is after 9pm and I only had the car for less than four hours and was tired from flying all day and came from a different time zone. She said we could call back in the morning. The next morning, I called and spoke with Aaron who is the manager at Roadside Assistance. Aaron seemed professional and told us that they were anticipating my call back and he would close out my account and "all fees would be waived". I advised that I was scared to drive the car back to Fox, so he sent a tow truck. Aaron stated that I should have only been charged $100 on my card and I'll see a credit back the next business day. The other off-airport car rentals near us were double the cost so we opted to go to the airport. My friend and I then took a $60 taxi ride and rented from Avis. We had no problems with Avis and the customer service was top notch. Although in total, their weekly rate was about $30 more than what I originally would have paid at Payless or Fox, it was worth the peace of mind. You get what you pay for!

Fast forward a few days, I check my credit card statement and realize that Fox charged my card $279.46 and only refunded me $234.84. After two days of calling to find out Aaron wasn't in that day, I finally got a hold of him today. Aaron advised me that they inspected my car and determined there was nothing wrong with it. I argued that there was clearly something wrong with it. Aaron stated that the car could have been drove in the wrong gear. Are you kidding me? I know the difference between "D" for "Drive" and "L" for "Low" on their shift panel. I informed Aaron that I rent cars for my business travel often and never had a problem with a car like this before and I'm not an idiot. Aaron stated that their mechanics looked over the car and they brought the car to a dealership and found nothing wrong with it. He then stated that they didn't charge me for the inspection though. As if I'm supposed to be grateful for that?

I again informed him that I spent $60 on a taxi because I was too scared to drive this car back to the dealership and it is ridiculous that they won't refund me the $44.62 difference. Will that amount break me? No. But it is the principle of the matter. I work as a travel agent and have been in the industry for over 16 years. I will NEVER book any of my travelers with Fox or Payless. So if anyone out there rents a Silver Ford Focus at the San Diego Fox location and has trouble with the transmission or (God forbid) gets into an accident, this is your testament that Fox was warned about this car on October 5th & 6th, 2013 and did not repair the damage. I suppose I should just be lucky that I didn't have the same issues as other people on this forum.

The agent who gave us the car keys walked around the outside of the car with me & noted all the scratches, dents, etc. on the car before I took it. When we asked if she wanted to look at the inside of the car for any previous damages, she commented that, "They don't care about the inside of the cars, just No Bodily fluids" in there. I took pictures of blue marker marks on the inside panel anyway for my record. Also we noticed that the brakes on our 2013 minivan were grinding & when I told the "return car" agent about this, she just shrugged it off & said she would note it. The next poor soul who rents that car may get into an accident because the agency just puts that car back on the road. It is a Cheap Price company who jacks up the prices when you get there to rent the car & does not take care of their cars or care about the person who rents them. Beware! I was very unhappy with Fox Rent A Car & will never use them again. Be a smarter shopper, I wish I had been!

Anyway they were not willing to just swap the the car out with a different one so I went upstairs and gave the keys back. I had to wait about 30 minutes first because there was a gentleman in front of me just as mad dealing with them already. They gave me a zero balance and told me because it was a major credit card that I would see it reflect within 24 hours. So I got 75% of the payment back finally after 4 days and the remainder, well I am still waiting. I called the main line and the lady on the other end said that she saw the balance refunded (in 2 amounts) and that the problem was with my bank. She called my bank and go figure - the line got disconnected from me.

I am with USAA and that bank is very good at processing everything. I finally had to call my bank myself and dispute the transaction. A major credit card takes 24 hours not 4 to never amount of days to post back. Fox Rent a Car is just terrible, worse is they had other mid-size vehicles. All they had to do was simply swap the vehicle. They do not care about customer service at all, at least the Seattle port anyway. I went to Dollar... Got a last minute, same size for 12 dollars less.

Fox Rent a Car charges you for full fare of renting then gives credits as they see fit for what you actually should have been charged. My account started out at $556.64. I then received 2 credit charges for $75.96/$88.91 for a charge of $391.77. As a good faith measure on the averages and mistakes and my complaining about the LDW, I received one final credit of $87.33. They would not give me a full refund for the insurance. They are deceptive, misleading, and take advantage of their customers who are generally there for vacation purposes and are not going to notice the mistakes until it's too late.

When I got back at the car rental office to ask for a replacement spare tire, they wanted to charge me for that. Only after I was about to call the FOX international service line to complain about my issues, they offered to give me a better car. At that time someone else was returning a Hyundai Accent (the car I should have gotten according to their website), but it seems like they only give that car to people who choose for a more expensive model. I was given another car that looked better but nonetheless rather old and worn out.

The car seemed to perform okay, so we decided to keep it two days longer than foreseen. We went to the agency where they didn't want to deal with that. They told us to make a new reservation through their website and pay afterwards. As our rental contract stated, we rented through Central Car Rental we made the reservation through their own website at a rate of $35 per day. The day we returned the car all of a sudden the contact of the passenger window broke, so we couldn't close the window anymore (luckily it didn't happen earlier).

When dealing with the closure of the contract they told us that we had to do the reservation for the additional days through FOX website and that we had to pay the full fare now being $120 instead of $70 for two days. Moreover they told us that we had emptied the tank of the first car we got (which was not true), so they charged us another $60 in gas (which is actually more than a full tank while we received that first car with only half a tank).

In short, this agency is not worth carrying the FOX brand. We also wrote a complaint to FOX International. You should avoid this agency at all times as they try to rip you off in every single way possible. We have to say though that when we had to deal with what seemed to be the (male) manager, our experiences were much better than when we had to deal with the women (in her 40s) who is there when the manager is not. She treated us without any respect and would not even want to listen to us.

Now, they are using a 3rd party agency to try and collect $1,200 for these repairs, curiously only the front bumper which had less scuffs than the rear did. They acted suspicious as soon as I was dropping it off and there was a line with people being handed these claims. At least as far as my current experience is with them and what I now see with the many negative comments about them when I googled them, stay away from them. I've never had an issue with any of the major rentals so I will never use Fox again. The vehicle and value was good, but the service is bad.

Again, I was told that the previous agent charged me 3 days instead of 4 so that's why they had the charge. I told him that if he did not get that charge out of my card, we were going to have major problems; and I was going to make sure to let every single person in there know about what kind of service they had. They took off the charge after about a 20-minute back and forth. 2 months later, I get a charge for $40.00 for a phantom violation. I HATE FOX RENT A CAR. Bottom of the barrel.

On the 19th of March, we arrived by the cruise line at the terminal in San Diego and were told by the person who took our first call that Fox would pick us up at the boat terminal. We waited for about an hour or so and finally contacted a policewoman and asked her if Fox would come to pick us up. She didn't think so and could not find a phone, so she graciously used her own to see if Fox was going to come. She told me NO and I should get a van to the airport and catch a Fox van to their rental place. We did for a price. Then the real problem began. We waited in line and then were waited on by a young man I could hardly understand. He communicated that he had a deal on that day for a bigger car, and as we were going to Palm Springs, we should take the deal.

By this time I was confused and frustrated and signed the forms. All I know was that we were getting a bigger car and my wife was able to drive at no extra cost, and we agreed to bring the car back empty and fill it up there. We got a Chrysler 300 and the attendant got the car. I put the luggage in the back and we were about to drive off the lot when another attendant stopped us and said we could not take that car as it had been sold. So we got out of the car and transferred the luggage to another similar car. Once again, we were ready to drive off the lot and another attendant came over and said we could not take that car. Completely frustrated, I told the attendant to transfer the luggage which he did and he gave us another similar car which had bird ** on the front and back windows. So my wife, who was driving by this time, and I left the lot in total disgust and finally found our way to Palm Springs.

I saw the charges when I got back to the lot and just about died. The rent for the car for the week was $445.67+$84.76 CND funds, and a lot more in US funds at the time. I complained to a person by the name of Jorge and then took off $225.38 US funds, which left me with a bill of some $315.05 US on my credit card. A bit much for 1 week. It has not been explained to me what the bill for $84.76 CND or $90.00 US is for. Can you help? I have sent 2 emails to Fox in San Diego with NO reply.

Imagine my surprise when I was charged an additional $370 at the time of car drop off. This resulted in a total of $680.49 for a 13-day rental! I requested an itemized receipt but was told, "We don't do that." When I requested a verbal explanation of fees, I was told, "I don't know what all of the fees are for." When I pointed out that I was told over the phone my car extension would be billed at a rate of only $10/day, I was told that clients are always given inaccurate fee rates! I was then told that "This is not my problem and please leave." How ridiculous!

When I arrived to drop the car off in Phoenix, I was told at the counter that I owed a drop-off fee of $150! The more I tried to discuss this with the gentleman at the counter, the more pronounced his Mexican accent became to the point I was not able to understand him at all. Finally, one of his co-workers said I should go upstairs and talk to a manager. As I needed to catch a plane, this was not an option. I disputed the charge with AmEx but ultimately, there was no recourse. Never, ever, ever would I rent from Fox under any circumstances, ever!

There is really no advantage to pre-booking the vehicle at a lower rate when they're going to force you to pay more. The above mentioned Sentra was filthy inside and out with scratches and dents all over. The floor panel on the driver's side was missing inside the car, leaving exposed wires. The brakes were terrible and were grinding on the rotors each time the brakes were applied. I was embarrassed to be in such a filthy vehicle and didn't feel like I should be the one to wash it! Such a terrible experience. Never again.

Hey guys and gals, there are so many national franchises who are honest to goodness auto rental professionals. Please do not be lured in by Fox's bait and switch low prices. It will not be an enjoyable experience, and it could put a damper on your trip. You are welcome to contact me, and I will share more of this experience with you.

That $23.76 cheap deal turned out to be $200.77 for 2 days of rental and a stunning service of getting hung up on as a follow up. Future shoppers, you are much better off with other car rentals even if their prices seem to be higher. If you must use this company because all other car rentals are 100 miles away, do not take the prepay fuel option and the insurance. Fox pushes you hard on these extra options. I was well educated enough for the insurance to decline it but not on the gas. You are certainly better off fueling up yourself unless you can calculate exact miles and are confident emptying the tank.

Second, other car rentals shuttle you for free, but Fox charges you TRANS fees even if you don't get a shuttle service plus all the coded fees mentioned above. Third, do check all of their charges on your credit card statement after the return. They charge your credit card the deposits on the day of rental but tell you that they only hold a certain amount at the desk. I was charged 2 separate deposits. If I hadn't noticed the second charge, I would have determined that my charges were about the same as estimated and overlooked it. Lastly, it is difficult enough to get through their customer phone line, yet any questions or disputes get hung up on.

Fox sent a third car to meet me at Fort Bragg. I thought that was nice but they billed me extra charges of almost $100. Since I used a debit, they basically kept my deposit. I tried calling corporate customer service to get the charges reversed. What a joke that was. No one there to take those calls. You don't have choices to select to speak with anyone handling customer relations issues. So I called Fox Oakland Airport and tried to talk to the manager. I think his name is Mr. **. He would not come to the phone. Steve answered and he said he was the lead person. He needed to talk to somebody else, a manager, but not Mr. **. He assured me he will call me back the same day with their decision.

One week later and Fox has yet to address my concerns. I probably spoke with at least five different individuals to have my concerns addressed but all I got was the runaround. I rated one star but in reality, they deserve negative 5 stars. By the way, all three cars I end up driving in that three-week period had over 45,000 miles in the odometer; one had over 50,000 miles. All had dings and scratches all around the body. It's painfully obvious that routine maintenance and any form of customer service are the lowest in priority for this company.

Two days later, I received a phone call from them telling me that the windshield had been broken and they were filing a claim against me. I told them I was contacting my attorney and they backed down saying they would not file a claim against me. Needless to say, for a rental that was only supposed to cost me $233 for the week ended up costing me $450. This company is the biggest scam company I have ever come across in my life. I have written a two-page letter to the CEO of the company, so we will see what happens. Not that I am expecting anything, but it sure would be nice.

I offered to call my credit card company for him to confirm, but he just kept on insisting that I can still use the card but they will run a credit report which will affect my credit score. To rent a car?! I can tell that the manager is not apologetic for the inconvenience, but has a plain I-don't-care attitude. I called customer service on their toll-free number hoping that they may have a technical support team or another manager who knows how to go above and beyond to help a customer. Big mistake! A rude customer service named Tracy was just so eager to hang up and will not even allow me to finish a sentence.

So bottom line is: (1) Never trust Fox Rent A Car to know the difference between a debit card and a credit card (I used the same card before with Hertz without any issue); (2) if you are to rent a car with them, bring more than one credit card (my mistake, I brought one credit card and a debit card); and (3) do not expect to be treated with courtesy. Or the best thing to do is never rent a car with Fox, not worth the savings. If I cannot trust their system with a simple task of identifying correctly that my card is a credit card, how more can I trust it with my credit card information, my driver's license information and more so, my social security number?

After waiting over an hour the driver showed up. He was a certified AAA responder so I gave him my AAA card. When I returned the car to Fox, they charged me $75 even though I had used AAA. This is a very unprofessional company that scams customers out of money to subsidize their low rates. Their fleet is old and in dire need of maintenance. I had heard several customer complaints while I was waiting for them to dig out the piece of crap they rented to me. Don't be fooled by the low price. I learned my lesson and trust me, spend a little more and rent from a reputable company.

When they didn't automatically return my $450 deposit upon returning a perfectly clean car, I knew something was fishy. They charged me $240 for the rental fee, too. It's important that people develop a good first impression of San Jose (and Cali), but with Fox a lot of people don't get a positive impression. I've seen similar complaints (regarding deposits) from numerous people. In the interest of the people, the airport, and the city, I would suggest doing everything possible to close the place down. The owner/manager has no understanding of business ethics.

When we arrived at the airport, we waited 45 minutes to get from the airport to the offsite location. We watched as van after van came for other rental companies and we sat and waited with our two small children under 4, in the hot sun. When the driver for the main rental car companies asked which rental company we were waiting for, he actually shook his head when we told him. Once we arrived at the location, it was a little hole in the wall and looked practically deserted. There were two people working and we were told that they did not have a minivan available but we could have a Nissan Pathfinder. We had 2 adults, 2 small children who needed car seats and a week’s worth of luggage and had to get back to the airport to pick up my mother-in-law two hours from then. My husband assessed the situation and thought we might be able to pull it off. The person working said they could call us when the minivan came in, if we wanted to come back. He never did.

We asked for 2 toddler seats. When they brought them out, they were kind of old and grungy and did not have anything to latch them into the car. They also didn't fit right in the Pathfinder. They had to go back to the airport to get two new ones which took 45 minutes. They came back and they had latches but were the same type of seats. I did not feel comfortable but we had to get going to pick someone else up at the airport. The person we were working with (I believe his name was John) was very nice and apologetic. I felt bad for him. He said he would give us lunch vouchers and take the price of the car seats off our bill. At this point we had been at the rental office for 2 hours with two small children that hadn't eaten lunch. I actually changed my youngest child’s diaper right on their couch because I had no choice! We ended up leaving and expecting a call when the minivan did come in. We never heard from them.

We barely fit everyone and all luggage, and we had to drive a 1/2 hour to the location where we were staying. When we came back to return the car, Alicia assisted us. I asked her about taking the car seats off the bill but she was the only one in the office with a line of people so she took my number down and said she would get back to me. She never did. When we returned, I sent the below e-mail to the original contact (Lexie). I have not heard back from her. On Monday, I left a comment on the Fox Rental Car website regarding our experience. I have not heard back from anyone. I tried to call the customer service # and waited on hold for 15 minutes. I went on the online chat only to be told to call the 800 # with my issue. I was also told the hours were 8:15am PST. There was no message to that effect to let someone know they just kept you holding on the line. Unbelievable.

Finally a full week later, I used the online chat again 6/15 and just went off on the person. This person said the location we used was an affiliate, not the actual company. I told her I didn't care. Fox's name was on the building so I held them accountable. She said we had to go through the management for that specific location. She got the number for me and even tried to call it herself and neither of us could get through. She was very helpful and gave me the e-mail address of a billing manager and told me to e-mail him but that he wouldn't be in until Monday morning. I said I would try and am now waiting to hear back. I'm not expecting much. I am extremely disappointed with my experience with your rental car company. I would like someone to contact me ASAP about the refund we were told we would receive for the car seats. Please call me or respond to this e-mail as to when we will see our refund.

The Tampa location is not at the airport as stated on the site. The site said that it was located at the Tampa airport, but that you did have to take a shuttle. The shuttle ride took almost 1/2 hour and the office turns out to be in a very unsavory area of Tampa, definitely not at the airport. I mentioned that the location of "airport" was misleading and they claimed that they were 7 miles away and that the ride seemed longer than it was. No way, I timed it. Maybe 7 miles. From the farthest runway, but not the terminal!

They charge you a deposit fee even after giving them valid credit card. Then the absolute worst was that they insisted on charging a $100 deposit even though I gave them a valid credit card with a line of credit that far exceeded the cost of the rental. I have never had this happen any of the many other times I have rented a car. I argued, but they refused to budge and said it was for incidentals like parking tickets or tolls, even though I had to sign a separate line authorizing them to charge my card and provide information to authorities in the event of unpaid tickets or tolls. They insisted that all other companies do this, but I travel extensively and have never encountered this before.

Also, other more well-known companies I have dealt with before take your credit card but you are not charged until you return the car in case there are any additional charges. Fox charges your card immediately. It was on my online list of transactions within a few hours. I called my credit card company, they said that Fox had up to 2 weeks to issue a credit. So in effect, they can use my money both the cost of the rental and the deposit for 3 weeks.

Long waits and cars not available, not ready, limited fleet and poor vehicle delivery. I had to wait in long line and it was clear that the staff had no idea what they were doing other than trying to up-sell everyone with something. Even though I entered all my information online, which was supposed to save time, I had to do it all over again. Customers were trying to return cars in the same line as people renting that was slowing up the process immensely and frustrating those returning. Checkout process is not automated like other rental companies. It was an absolute mess. I was there at 2:00 and even overheard the shuttle driver ask someone who was in line what time his flight was. When he replied 4:00, the driver said "well, I'm going to take other people because you still have to wait to return your car".

Now remember, it was an hour ride to the airport. So when exactly would the shuttle return? Is there only one? After I finally got through all the paperwork, the agent Michael asked me to follow him out to get the car. I ordered a 4-door compact, Ford focus or similar with 28/38 mpg. First, they said they had no car and that I would have to wait 10-15 minutes while they "cleaned it out". They said they could upgrade me to a 2-door fiat! Since when is that anything like a Ford Focus? The backseat would not even be useable for my purse! I again questioned why they did not have a car ready since they had my reservation for several days and now it was over 1 hour past the time I scheduled the pick up for. I needed 4-doors so I refused. I waited, waited then finally, I asked another employee to find out about my car and they offered a Buick. I again reiterated that I wanted a 4-door compact with similar gas mileage.

I waited and waited, then they pulled out a Dodge Charger. I expressed dissatisfaction, saying that the mileage was not the same as what I ordered. They said this was an "upgrade" as a compensation, but that was they had. All other cars needed to be prepped. I asked about a Ford sitting right there in front of me and they said that was not available. Dodge mileage is 16/25, big difference from the 28/39 compact I had reserved! When I got into the car, the steering wheel made the speedometer impossible to see and I could not get a comfortable position. No one explained the electronic start. They just walked away. I made a stop before arriving at my destination and could not get the car started again because I had never used an electronic start. I tried to pull out of the space in a lot and the battery light lit up, the car rolled back and I could not turn and brakes were soft. Very scary! After sitting in the lot sticking out for several minutes, I finally figured out what to do to get it started.

Customer service is lacking, no follow through, lack of response and can't reach a live person at the location. In the middle of all the aggravation of the rental, my suitcase was sitting to the side while I was waiting for the car. I did not realize until I got to my destination (1 1/2 hours away) that I did not have my suitcase. It would have been nice if in addition to showing me the electronic start, they offered to put my bag in the car or at least asked if it was mine. My name and cell phone was clearly marked on the tag. No one called about my luggage. I tried to call the number I had, which they said was the local number. It took over an hour to get anyone to answer the phone, busy then on hold. When someone finally answered, it was the national customer service agent who said they would call the office and someone would get back to me.

One hour later, no call (now 3 hours time has passed since rental). I called again and tried the "lost and found" line who said their hours were 8-5 Monday-Saturday. This was now beyond their hours and I wanted to make absolutely sure my luggage was there before driving to Tampa (and wasting gas in the gas guzzling car they made me take). Again I called, same aggravation, this time an agent said they would email the office and someone would call me. No response. I called again, same aggravation and when I insisted on being transferred directly to the local office, they transferred me to the Orlando office. The manager there was nice enough, but he was unable to find the number to reach someone who is on duty.

Finally, he gave me another direct number. 4 hours after first trying to reach them 5 hours after the rental, someone finally answered the phone and I explained my situation again. I felt that after all my aggravation, they should at least be willing to meet me half way to retrieve my luggage and possibly exchange the car. I spoke to the supervisor, Havier, and he assured me that first thing the next morning, someone would call and then bring a new car directly along with my suitcase to make up for all the problems. I did receive a call at 9:30AM and the individual asked for the address and said they were leaving with a new car (after it was "prepped") and my suitcase, and asked for my address. He said he would call when almost here. It should have taken 1 1/2 hours maximum to get here, but I was patient.

At 11:30, still no car, no luggage. I again went through the aggravating experience of trying to reach someone by phone. It took 1/2 hour even on the direct number I had finally gotten. I spoke to the manager, Greg, who said he knew nothing about any of this! He claimed that the supervisor, Havier, from yesterday must have delegated it to someone. When I questioned how was it that one of his employees called me this morning and was planning to be gone for almost 3 hours (round trip), he knew nothing about it. He got very snippy about me "questioning his management". He said he would personally take care of this and bring the car and luggage to me, but that again, they would have to prep a car. I told them I no longer care about the car exchange, I wanted my luggage and explained that I had medication in it that I have already missed 2 doses of. And why are no cars ready? They all have to be prepped?

After 2 hours, I again started with the phone calls. I finally reached a customer service agent named Kim in Los Angeles, who has promised me she would talk to her manager, get this resolved, call the local agency and then call me back. I waited. When no one called back, I again tried calling the office and actually reached someone there at 2:00. I asked for Greg, they kept asking why I needed him. I briefly explained I was a customer waiting for a car and wanted to know when he left. They said it was a little after 1. He finally showed up a little after 2:30PM. This whole scenario, from leaving the terminal until receiving my luggage back, took just about 24 hours. That meant 24 hours with no luggage and missing a day of vacation waiting for calls or deliveries that did not come. I never received a call back from Kim or anyone ever asking if my situation was resolved. I'm thinking maybe I should leave tomorrow to begin the checkout process even though my plane does not leave for 4 days. Who knows what to expect? But I did receive a survey.

At the time of pick up, I discussed the "hold" on my account and was told that this was just a hold and not a charge. I explained to the service rep that I would need the hold released immediately upon drop off and I was. He assured me that the funds would be available to me immediately upon drop off.

I returned three days later and spoke with a separate representative. He confirmed that the hold had been released and the funds were now available. When I arrived at the airport, I checked my balance and saw that the funds were not available. I called my bank and they were very nice and said they would release the $400 on my behalf, if Fox would just fax them a signed more saying that they had removed the hold.

I called Fox and was put on hold for over 20 minutes. They transferred me to two different people and I was told that Fox does not ever issue "holds" and that it was a full charge and then a refund, so I would not receive the funds for up to 14 days. When I tried to explain to the woman that all I needed was for them to fax something to my bank, she refused. I then asked to speak with a manager and was sent to listen to the main menu all over again. I was on hold for over twenty minutes and then had to speak with a regular customer service rep again. When I asked again to speak with a manager, I was rudely transferred to a voice mail and left a message requesting a return phone call and that it was an emergency. I did not receive a call back.

First of all, there was no one at the booth. I went looking for someone to pick up my car. Finally, I saw some guy who was just as rude and miserable as the guy at the counter. He took my paper and showed me a beat-up car and told me this was my car. I told him that the guy at the counter told me I have choices and I can pick. He told me that was the only car in my class and that's my only option. Then he told me there was no fuel in the car and I can bring it back empty, like he's doing me a favor with a rude tone of voice. Mind you, they already tanked my bank account by charging me $400 deposit and I would need money to survive the coming days. Now, they were even expecting me to fill the gas!

I told the guy that I can't take that car and that I need a car that has gas in it. He's like "We can't do anything; the gas pump is broken and we can't fill the car with gas"! I told him why the guy at the front desk didn't tell me. By the time I was arguing with this guy, I realized it's close to 12pm, and they close at 12pm, So they are trying to go home and not deal with this.

He told me they were closing and he can't do anything. And he told me to go down to the counter and talk to the guy at the counter (His name is Eric.). I told him "I don't have time to go all the way down and talk to this guy. Why don't you call him and tell him?" He called him and told him that the car doesn't have fuel and they only have that car. Then he told me there was nothing he can do. By this time, Eric came to the garage, getting ready to leave for the night, I guess. I saw him and told him again what this other guy, who refused to give me his name, was telling me. I told him I have no money to fill up the gas and that he should have told me so I could have known sooner and done something about it.

It's 12am now, and all the rentals are closed! He told me there was nothing he can do and that I either take the car or he was going to void my contract. They both refused to give me another car that has fuel in it, saying those are not economy cars! There have been times I get a free upgrade for a very minor inconvenience from Hertz or other rental companies. Now these people won't even give me another car and said it's not their fault the gas pump is broken and that there was nothing they can do.

At this point, he told me to either pick that car or he's going to void my contract! He proceeded to void my contract. I got so mad, I told him my phone is dead and I can't call anyone. I asked him to call customer service, and he refused to do so. At this time, I decided to go bring a security guy to help me resolve this and maybe let me use their phone to call customer service. I went down and brought the security guy with me, and they are all gone! Vanished, gone! I was left stranded at the airport. They already charged my bank account, the money is already held by my bank account, and voiding the contract is not going to bring back my money right away.

I can't rent any other car, because I don't have my credit card with me and they already tanked my bank account. I was left stranded there, I finally paid $50 to take a cab home; no buses or light rail were working at that time and my only option was to call a cab. Is this fair by any standard?! I am so mad that I can barely focus; I couldn't get any sleep last night, My account is down by $400, even though they voided my contract! The money is not coming back to my account anytime soon! I feel exasperated. This is not the way to treat people!

We received a card with information to Custom Towing 22 miles away. A cab driver told us it was far and it would cost about $50.00 for the fare so we told the bus; the driver told us to purchase the all day passes because it would take 3 buses and we might run out of time on regular tickets. So now that’s another $7.50 each. After taking 3 buses we still had to walk another mile or mile1/2 to get to the tow shop.

After paying $231.00 to recover the vehicle we were told it still could not be released because the rental papers did not have the make, name or model on the rental contract. They told us to call Fox and have them fax over the information. Well, we tried calling Fox for over 7 hours and either they did not answer the number or just went to the hold line. We tried every number we had put, the three ladies at the tow company tried, and we tried the toll-free number, the roadside number, the three number we got from information, but no one would answer for over 7 hours. Finally, when the two women close down the phone lines because their day was done, one stayed to keep the fax line open to receive the fax, which we finally spoke to Fox after trying for over 7 hours.

They gave us paper, it was for LV, not for Salt Lake to sign on. We were careless to sign on it. Six months later, they asked us to pay back the damaged car. They shocked us by that they showed the paper I signed and said we have to pay it back. I thought it was for Salt Lake City. If you are clients of Fox, please please read any papers, especially the date! They could make it up and cheated on us after we had an accident. We realized that they never, never lose if we pay for car insurance and have an accident! Please!

"RLP (Rental Liability Protection) protects you against claims for injury/damage you cause to third persons/their property. It does not cover injury to you or damage to the rented vehicle. Property damage/public liability is included in accordance with law and covers up to MXN/25,000.00 in third party liability protection. Theft/vandalism/damage to parts/accessories are not covered. See deposit requirements below under PAYMENT policy. RLP is USD/0.00/day."

When I picked up the car, I was required to buy "SLI" at $12.99/day. I provided printouts of both the Expedia agreement and the Insurance policy section of the Fox Rental website (**), but was told I must pay for SLI or "rent from someone else".

Now I got a letter from Caine and Weiner Law Company saying I have to pay $750! They wanna charge money for nothing, it means they wanna steal money. Is this okay in the USA? I am shocked. Any help how to get off from this, please? I am from Europe and it's quite difficult to fight for justice.

The manager was apparently afraid to talk to me because she took a very long time to come into the office. When she finally made her grand appearance, she went straight behind the counter and began to look at the computer screen instead of saying 'hello, how can I help you." Meanwhile, I was just standing there wondering how long it would take her to give me eye contact. I said something to her and she said "huh" instead of "pardon me" or something more professional. Not surprisingly, she didn't upgrade me to a different car or offer to make up for their blunder. I finally got a beat up car full of dents and scratches after half an hour. I was so upset that I forgot to ask for a copy of my rental agreement and of course, they didn't offer me one. I returned the car on the day and hour it was due and thought the nightmare was over.

A few weeks later, I was checking my credit card statement and I noticed they charged me $40 for an extra day of rent. I asked what was going on and they claimed I returned the car late - at 8:53 p.m. instead of before 4 p.m. I told them I wasn't even in Burbank at 8:53 and that I definitely returned the car at 2:30. Thankfully I had a witness, but just the fact that they would stoop so low as to make up a lie like that was astonishing. I asked to speak to a manager and someone named Mario was supposedly going to call me back that day. Did I hear from Mario? That's right, of course not. The worst car rental company I've ever had to deal with. Don't waste your time or money. Pay a little more and get a decent car and service with no surprises after you return the car.

After hundreds of calls, I finally got someone to answer me and she told me that the car was returned but one week late (?) and she told me to ignore the letter. Today I have just check my credit card, which I gave them when I rented the car, and there is a long list of charges; I don't know where they came from. I tried to call them but still, no one is answering the phone.

Fox Car Rental is a scam company and should be out of business. Do not rent a car from them.

Before we got onto the freeway, smoke started coming out of the engine. I quickly pulled the car into the median of the road and turned the car off and immediately we got out of the car and ran out.

We tried calling Fox, but they were unable to understand the situation, so we ran back towards the rental car company (about a 2 mile run) at night. We finally got back to them and explained the situation. They did not believe us and sent out someone to bring the car back. He came back after 30 minutes and said "You guys were right, there is a lot of smoke coming out of there! " We overheard another worker saying "Hey, wasn't this car recalled by the manufacturer? "

We were asked to pick out another car, and we left. Not one single person apologized to us for putting our life in danger with that car.

Only after the man behind me and I stepped out of our vehicles did she back up. We called the police because of the extensive damage to my car. The lady in front of me never asked for my insurance because she said that the car (from Fox rental) was not damaged, however, I gave it to her. Everyone at the crash site remarked how amazing it was that her car did not have a scratch on it. I didn't give it another thought until I received a letter on June 18, 2010 from Khoury Alternative Claims Management on behalf of Fox Rent a Car. They were charging me for damage to the bumper for $581.25. To spite the fact that she turned in the car more than 3 days later, I had pictures at the scene of her car showing no damage and 2 witness statements stating there was no damage, when I contested their claim, I received a letter stating that Fox Rent a Car had reviewed all of the documents and still felt it was my responsibility for the damages to their rental car.

I feel this is a scam by Fox Rental. The bump to her car was less than would happen in a parking lot to a parked car. This was not a brand new car and bumps, dents and scratches are not uncommon to rentals. I did not receive the pre inspection report from the rental agency before they rented it, the car was not returned immediately and the pictures they sent me were of poor quality but I still could not see the "dent" they claimed I made.

I told them it was not my problem and that I had that reservation for well over a month. The response I got was, "I'll print out your quote and you can go to the next rental car company and try to get a car, ask them to match the price.” I told them, "You go do that.” At that point I was already so upset as I had planned this trip with my relatives who had just arrived from Brazil for months. When I got to the next company's booth, the comment I heard was, "When do they even have a car available?"

So it was clear to me that this is their practice. They just make sure to get all their cars out and don't care at all about the people who are left hanging. I got a car with the other company at a different price, and when I came back to Fox's booth requesting a print out with the cancellation and the reason, the employee simply said, "I can't do it.” I told him I wouldn't leave until I got a confirmation of the cancellation, because by seeing the type of business they run there, I wouldn't be surprised if they charge my credit card because I failed to come get the car. After discussing, he agreed to print out the reservation information and hand write that it had been cancelled. This is not what I expected, but I gave up. I had 4 people exhausted from a 16-hour trip waiting for me and the car. I am eight months pregnant and the least I needed was to go through what I did. Plus, I had to rent another car at a higher price. (Lucky me there was another car available, considering this is July.)

When I returned the car, I told them that I had had a problem with getting the key in and out. They said, they would tell the manager and I would get a discount. The car was dirty on the inside, the windows where streaked and hard to see out of. When you rent a car, you expect it to be clean inside and out. The car had at least 49,000 and some odd miles on it, showing that it was not a newer car. I have rented a lot of cars and never had a problem like this one. All the cars are pretty new. It also had NV plates on it. It should have had California plates.

I think it had just been returned from NV. When I called in today to talk to the manager, I was told she was in a meeting( no manager was there, when I dropped off the car at 8:30AM) She called me back and was very rude and informed me that they would take the car to Chrysler and have the ignition checked out. She acted like I was lying and she said because I already had a discounted rate that she would not give any discount for my trouble. When I got to my destination, it took me 15 minutes to get the key out and was like that the whole trip.

I want to lodge a major complaint against this Rental company they should not be doing business if this is the way they do it. I was charged the full $150.00 for the rental have not seen any refund was told it would take 3-5 business days, I was told I would only be charged $117.00 and some change. Also, it was a pain in the butt to fool with the key and ignition..

They provide the worst customer service that I have ever seen in my life. When the rental car is having problems with the engine, I tried to reach their road side assistance hotline. Instead of providing the services, their agents are putting me on hold for at least 30-45 minutes, and told me that there is a charge if they inspect the car.

As seen, all cars under this company have at least 40,000 miles, so they are not safe for the consumers to rent. There is no such arrangement to deliver the replacement car when the car is in trouble. Also, the devices are very slow at the counter, specially when it's late in the evening. Please post this company's name, so the next consumer could avoid the problems if they rent a car from this place in the future.

Nevertheless, I received the car and went down to find out. Every other car rental place had a office. I finally found the car and thought it odd that they gave me a pre-filled out sheet of current damages but not too off, and I took it as them being proactive. Because I was wary that this was not a large company, I still perused the car, making sure the checks were correct. I did not scrutinize every last detail as in most car rentals, unless it is clearly visible they would not have small scratches, etc. marked.

I assumed that outside of normal wear and tear, when a company hands me a car, they have inspected for other small minute details. If an individual had to go through every piece of a car that functions and decide if it's up to par, that would be ridiculous. Even with those thoughts, they handed me a non-key entry car and began examining the car and key lock systems. I noticed that one of the car doors did not lock at all. It took me 10 minutes to find someone, whom I only knew it was them, because they finally approached me (since there was no actual office) and he told me to go upstairs and exchange it. I almost died at the thought of waiting back in the line again. Although he called up and told the desk I was coming up, I still had to dredge my luggage back upstairs. Thank God, they paid attention to me after 5 minutes; and at first, they seemed annoyed and made it as if I didn't want to take the car because it wasn't automatic locks.

I articulated that I did not want to be responsible not only for the car but have to worry about my belongings in a car that did not lock at all. He quickly drew up another paper, didn't need me to sign, and gave me a keyless entry car that was the same. Although I did not become more wary at the time, he handed me back the exact same mark-up sheet and said it's fine to use and that they didn't need to do another one. In retrospect, how could one car have the same markings as the other, and even if they had the markings registered internally, how did I know what to double check for.

Unfortunately, I was near the point of fainting, as I was ravenous and now spent almost 1.5 hour at the car rental itself. I went back down to the new car, made sure all locks worked, and quickly walked around the car to see if there were any large damage. Except for small scratches, I noticed nothing that I needed to make sure was pointed out, as I still assumed this was a somewhat standard car company. Long story short, the car remained in the valet for 2 of the 3 days I was in San Francisco, because I was in the city (I was careful to not leave it at one of the standard lots but with the hotel valet). And only drove the car one day, in which the majority of the day, I was driving in the car or it was parked in a covered garage.

When I brought the car back, I noticed the check-in guy quickly passed the marks that I observed, as if he knew they were there and leaned over the front window (again as if he knew where he should be checking). And 2 minutes later, one of the other attendants said, "You have a chip in your front window, and you need to file a report." I was stymied, as when I say a chip, I mean the size of half of my pinky nail (I am only a 114-lb girl. Keep that in mind, so my pinky is small).

I went up to the check-out counter, and they told me I had to fill out an incident report, on which I clearly stated I don't have any incident to report. She said, "Write whatever you can." I clearly wrote that I highly doubt that this small chip we were referring to was done while in my hands, not to mention, it was under the windshield wiper blade and that in any circumstance, it would be considered nothing more than standard wear and tear. They gave me some song and dance that they checked back 2 statements to see if it was there and compare. Really. Because my first car apparently wasn't checked off as malfunctioning car locks!

Just yesterday, I received a call that a claim was being processed and sent to a third party, and an estimate of the damage was being sent to me! I was furious! We all now how car parts work. You do not pay for a centimeter of a window to be fixed. If they fixed anything, it would be the whole front window! That is preposterous to ask me to pay for a whole new window!

What a scam artist of a company. In retrospect, I can't remember if it was the original car they tried giving me or the new one, but even the seats were dirty. These cars were not kept in good condition, and even if they tried to stretch the financial responsibility for every mark and ding on a car, then I would like to know where all this money are, which they are collecting from people (as I read numerous other complaints about the same type of damage claim issues) supposedly for miniscule damages that were already there. This company must be pocketing all of the excess money that they are making by stretching the truth and delivering horrible customer service.

Since this just happened, I will also be making a complaint with the Better Business Bureau and made a formal complaint to my car insurance. Although I don't have the means for carrying out a lawsuit or digging up dirt on this company, I would love to investigate whether they rented the first car back out to someone, even after I complained about the locks not working and then got the next people on saying they broke the locks or an idea of how many insurance companies have had to process "no fault claims" because of their poor behavior.

The way the guy found the spot right away makes me think they purposely rent out cars that they know consumers will be less likely to check (since they have already checked off a piece of paper, therefore giving you the illusion that most has been accounted for) and which they know where the spots are, for which they can get customers for (like random small chips of paint or as I read in an earlier complaint, backseat belts that are broken when only 2 people have used the car and never sat in the backseat!). I hope someone, perhaps even a large insurance company, takes this company down.

Although this seems like a small incident relatively, it has implications for a lot of wrongdoing; and it seems even worse has been taken advantage of in other people's cases!

I am shocked that this was not verbally addressed at the time of check out. I was never given the opportunity to see the damage, and now I am being asked to pay for it? I am hoping that this is just the cowardly act of one individual and not Fox's corporate policy. However, after reviewing the paperwork that I received, it looks like a lot of things were filled out after I returned the car. Unfortunately, I was never given any copies upon check out.

Now in 2009, we received a letter saying we still owe $20.65 from the 2007 rental. It was not much but the fact that it became a bait and switch scam, that kept me from paying the extra charge. We were not able to walk to another location because of health conditions and they refused to offer any services, even though they caused the circumstance.

In my case, this is the fourth time I deal with them when they haven’t honored any of the rates I have brought along with me. These printed rates that I have presented usually take a lot of trouble in finding in the internet, sometimes by searching for days at the time. They don’t care if you carry a print out which states very clearly that the rates shown there are final and non-changeable. They completely ignore all of this and simply charge you anything they want arguing whatever excuse from extra drop off fares to mysterious taxes.

Their webpage also advertises low prices, and when it comes to make a reservation for the days they promote, they come up with an entire different and much higher rate. I once tried to call them to find out the reason they quoted this advertising differently, and they told me their rates change by the day. But in my opinion, they just don’t want to help out and have the best excuse to ignore any complaint. I never got a satisfactory answer or solution from them. I consider this a complete and horrible scam.

I would never rent back from them. It is not worth the money you save. I much rather pay more and receive a good service from another company. It is a shame that after so many complaints I made and even some of the complaints I read in these sites, they cover up for themselves; their supervisor protects their behavior, and they do absolutely nothing about it. They continue allowing these same men work there piling up a number of complaints after sending you a lame message back making you feel like you deserved to be priced and treated that way. Their service is extremely deplorable, despicable, unethical and outrageous. I would strongly suggest for any customer to never do business with Fox. Consequences: I went down on a very hard nervous breakdown that caused me horrific stomach pains; I had to go to a clinic and was prescribed medication.

Being the first time, we had ever experienced the inspection form pre-filled out with information as it pertain to the vehicle body condition; we applied prior protocol and inspected the vehicle in space 9 , thinking we were inspecting vehicle in space 10. Once we enter the car in space 9, put the key in the ignition the car wouldn't start. At that time a service attendant (Fox Employee jacket identifying FOX) approached and informed us that we were in the wrong car. My husband (embarrassed, as I snickered) replied by saying: “Well they told us space 10. Isn't this 10?” Employee replied: “No this is 9, that’s 10.” (Pointing to the car in the next space over with head lights on because of the activity with the key my husband had in his hand.)

At that time it became humorous and stressful, considering time taken to inspect vehicle in space 9. My husband then showed him the pre-filled in inspection form for car in space 9. Fox employee acknowledged and took form. The Fox employee said this is how they do it (referring to FOX RENTAL as a whole). The Fox employee instructed us to take vehicle in space 10 and there would be no need to inspect it we were fine because it had already been inspected for us. Trusting Fox employee we then follow orders given and enter the vehicle in space 10. As we proceeded to drive to check out point, (short distance from garage) we notice the car interior was in very poor condition and informed the female Fox employee at the checkout point. She stated that she would make a notation on the inspection sheet.

We rented the car for 1 day; but we returned the car in three hours. The car was inspected outside in open daylight by a Fox employee. The Fox employee that inspected the car said he noticed a small dent on a black car that the service attendant that pre-inspected the vehicle overlooked. Probable cause poor to no lighting allotted with position vehicle was setting in at time of inspection. The Fox employee asked that we just write it down on an accident form and all would be well; they just needed to note it in.

I filled out the accident report and stated that I did not look over the car because I was told by Fox employee that the car had already been inspected and there was no need to inspected the car again. That happen on 11/29/08. Then on 12/10/08 I get a call from a man stating that he was from the Fox claim department and I told him what happen. He said, "Okay, I'm going to send you a form and you state that on the form." On 12/16/08, I get a bill telling me I can report this to my insurance company or pay by credit card 1050.00. This "dent" could have been no more than 300.00 and that's would be on the high side. I'm more than willing to take Fox all the way to the courthouse on this one.

It trippled the car rental fees. They falsy advertise low rental fee and the final bill ends up three folds higher

Then she told me I had 3 choices, Pay out of my pocket, go through my car insurance or dispute it.

I asked her why did it take someone over a month to call me? She just said it takes time to file a claim. So this got me pretty upset that no one at the rental place had even pointed out that there was a dent or scratch on the van? Because if they did at the time I would had pulled out the dent and scratch form of where the gentleman had marked it off. But thinking nothing of it after the lady had alreay went over the van that I didn't had to worry about getting my whole agreement packet back - which I think the dent and scratch form was in it.

So I am pretty sure I'm being scammed because I don't have my scratch and dent form. What was the purpose of the form if they didn't ask about the dents and scratch at the time of return?

Do they expect their customers to hold on to that over a month? I need to know what is my rights on this and how it can be resolved. Thank you for a website like this that we can complain to.

At the airport, the driver, who was quite rude to me said he could not care less what the lady inside told me and that he only goes to US. We had him take us to US. They told us that they would have someone take us to our hotel and that it would be just a few minutes.

After waiting there for over an hour, we were finally taken to our hotel. I called after we checked in and again was told no car was available and that they would call me soon. I received no call and when I called in, I was put on hold for more than 10 minutes. I was told 3 more times when I called in that no car was available. I used a cab that night and the next morning at 8am, I called in and was told that a car was ready for me and that I will be picked up at the Valet entrance of the hotel at 930am by a white 15 passenger van. We waited from 925am until 10am and no van. I then called in and was told that the guy was there to pick us up and we were not there. I explained the situation and the dispatcher called me a liar. He said he would send another van and that it would be about 30 more minutes.

After about 20 minutes a blue Mazda sedan picked us up. (There was no 15 passenger van). After we arrived at US we were told there still was no car available but they expect one in soon. After about 30 minutes of waiting I started to raise my voice about the problems when a Manager came by and said to calm down that we would have a car in just a few minutes.

After about 20 more minutes, they finally had car to give me. As compensation for my troubles, they upgraded me to a full size. (A Mazda small 4 door hardly counts as a full size). I was treated like dirt from the time I arrived at the airport until I got my car the next day. I know that the reason this occurred was due to the fact I had a reservation for a car @ $16.25 / day and that you could rent my car to someone else for $150 or more per day and you hoped I would just give up.

Approx 4 hours wasted time + $77.00 in cab fares due to lack of a car.

Luckly the car was going slow enough that the other persons car was not harmed, however, the rent a car did have some scratches. Fox stated that it was my fault because it is impossably for a newer car with 12,000mi to have any problems and even so since I didnt purchase their insurance I had to pay. They never said they were sorry.

I was liable for damages to a rent a car that had no brakes.

it for a few hours.

The car was handled very carefully and
parked overnight on a quiet street.
However on the next day, after the car
was returned, the company clerc pointed
at a crack on the top of the winshield
window, almost invisible from behind the
front mirror, and claimed that it had
appeared there while the car was in my

posession.

In my opinion, this is a clear scam.
I firmly believe that the Fox Rent A Car
company has set a false insurance claim
against me and attempts to extort money
form me for the car damage which I am not

responsible for.

At this time I feel unable to defend
myself against this claim, so I hope
that making this case aswidely known as
possible will help me find a way to stop
this extortion.
So I wonder, is there a way to defend oneself against that? Are there people
who know what to do? Are there perhaps
any law attorneys who would be nterested

to look deeper in this issue?

Judging by other postings here, people
generally feel completely defenseless
against similar actions. I would be more
than happy to help to initiate the case,
and/or to share relevant information on
our cases and perhaps file a joint legal

claim.

The information about this incident
including my accident report will be

published on the Internet in a few days.

Although the crack was merely invisible
from the driver's seat, I happened to
have a witness - a passenger who can
certify that the damages in question
were present on the vehicle when I was
stating to use it, and hence confirm my
opinion that the claim made by the Fox

rental is a scam.

I have filed a report to the Better Business Bureau and similar agencies
hoping to draw the attention of the

authorities to this incident.

Another problem is that so far I could
not obtain the documents related to this
incident from the Fox claim department
representative. I have requested the
documentation to be faxed to me 5 or so
times,and the claim department refused

to send me the documentation.

$451.84 dollars is what they want for
sheir scam. The rent itself was 32 or
so dolalrs. For my financial situation

I finally was connected via customer service and once again reached Omar. He denied that he had talked to me and without any notice transferred me to a person who identified herself as Tonia. I questioned why I had been transferred and she said that Omar was busy with another customer. I told her that I was upset by his rude and unprofessional behavior. She totally ignored the fact that Omar hung up on me. She offered no apologies and abruptly told me that she found the error, no report would be filed and no late charges for the vehicle would be applied. I was so disturbed by their (FOX) insensitive, blantant mishandling that I contacted the General Manager. He immediately responded to my complaint and apologized on behalf of the company. He assured me that the offending employees would send me a letter of apology, which I found satisfactory.

Tonia contacted me the same day and I even replied by thanking her for her efforts. I waited 2 weeks without hearing from Omar, who was responsible for initiating this unpleasant scenario. I contacted Mr. Bates, thanked him again for his initial concern, and advised him that it wasn't fair to Tonia or to himself that Omar had still not apologized. He curtly responded that the company considered the matter resolved and so should I. I find this reaction even more offensive than the original employee's poor behavior.

The General Manager did not keep his commitment to me as the customer. I am insulted that a General Manager has no problem just brushing off a customer who was clearly wronged by one of his employees. Customer concern and quality service does not appear to be part of the Fox Car Rental agenda.

Aside from 3 unnecessary long distance calls from New York to San Diego, neither my son or myself needed to be subjected to FOX's false accusation that the car had not been returned without making the appropriate inquiries first.

Secondly, anyone who sees no problem with hanging up on a customer should not be working in the service business. I have been a Verizon customer service manager for over 20 years; I am shocked at the behavior of Fox and its employees from top down.