Fox Rent A Car Reviews

I booked a rental via car booking.com. I explicitly ordered a Jeep Cherokee so I could use the standard 4-wheel drive. I ordered a book now ahead of time, thus putting full payment down. I go to pick up my SUV at the SFO rental place. They inform me that no Jeep Cherokee are available even though I explicitly ordered the car paying full price ahead of time. They then inform me that the available options are a Rav 4 or a Jeep Patriot, neither of which are 4 wheel drive. I ask why my reserved SUV is not available. The man helping me was very nice but he was unable to answer my question. Instead he tells me his manager says that if I want the car that I thought I ordered, I had to pay an upcharge of TWICE what I paid originally. I was basically extorted money for Fox's lack of car supply. Either they didn't have the car they promised me or they knowingly mislead me on their listing.

To say this was a bad experience is a vast understatement. I can't give it a low enough score. The car was filthy and after we drove it less than 40 miles my husband noticed air going out of the front passenger tire. We looked in the trunk for a spare and there was nothing but styrofoam. We called the Roadside number and never got anyone to pick up. While my husband was on hold for roadside I was on hold for Customer Service. Both of us waited for over 45 minutes. Once customer service picked up he said "you can tell your husband to hang up. I also answer the phone for roadside and there's no one there."

I rented a car through Carrental8.com which was with Fox Rent a Car at the Miami Airport. I knew I was getting in after midnight but the contract said they are open 24 hours. Their facility is off premises so I needed their shuttle. When I landed I called for the shuttle and no one ever answered and the answering machine would not take any messages. I ended up having to spend an extra $400.00 and still Fox has never answered their phones. A typical case of if it seems too good to be true it probably is. I would stay as far away from Fox Rent A Car as I possibly could.

Beware when renting with Fox Rent A Car in Phoenix. Their agent Tommy acted fraudulently on a rental I did in December 2016. I told him no insurance and I would bring back full of gas. Being in a hurry, I quickly initialed the lines and proceeded to pick up the car. When I got in the car, the fuel gauge was not on full. I took a picture and went back to the counter where they noted it and said bring back at the same level. When I brought back the car I had to hurry to get to my gate, so I just dropped it off. Shortly I received an email with my invoice and I noted that I had been charged a $37.00 fee for fueling. I called the rental counter and was told that I had agreed to bring it back and have them fuel the car. Not so.

I booked a car from Fox via Expedia for a trip I had in Cancun. I pre-paid and purchased insurance. When I got there, I was threatened and bullied into purchasing an additional $387 in insurance and was told that the insurance I had already purchased was no good in Mexico. I asked what if I didn't buy the additional policy and I was told if anything happened to the car, I would be detained and not allowed to leave the country until I paid $25,000 in cash. And if I could not pay that, I would be arrested and put into a Mexican jail. I essentially had no choice and paid the extra money. We drove to the hotel and parked the car and never touched it again for fear something would happen. Well when we were about to leave, the car would not start.

Had the car for a week, and over that time a minor vibration in one of the rear wheels became serious. The whole car shook at 35mph+. Took the car back and told the attendant "I'm an engineer with experience designing vehicle suspensions and I'm telling you there's something wrong with this car." The attendant said he'd have it looked after. Turns out I left something in the car and went back to the location about an hour after dropping it off. They had rerented the car, obvious mechanical problems and all, and it was gone (along with the item I left in the car, which they didn't find). I got a call a few days later from a Fox location several hundred miles away, saying that they'd found the item I left in the car, so I know it was there when the car was rerented. Bottom line: Do Not Rent From Fox Rent A Car.

Probably the worst customer service (or lack thereof) I've ever come in contact with. We will NEVER use this company ever again. After an hour of waiting in line, we finally get up to the front, only for them to tell us that they didn't have the SUV we reserved months ago... And better yet, they didn't have anything that say 5 people (2 kids in car seats). They finally tell us we can use the large white church/ that seats 15... Great.

After an hour of standing in line, they offered us (as the only option) a car (from a class lower than what we reserved) with 65,000 miles! I can't even believe it! To make the deal of the year, they had us to sign a doc basically saying that whatever happens to the car (including engine, transmission, etc.) it's on us! We asked for the manager, and he wasn't helpful at all. He told us we can cancel! 2 in the morning and they are not taking responsibility for what they advertise. If you don't want to ruin your vacation, pay a few extra bucks and rent a car from a decent company like Enterprise.

Fox Rent a Car at Phoenix Airport reminds me a car rental at a third world country. The set up is bad, and they don't make even an effort to make their counter look nicer. My main complaint is that I got a car that had both bumpers damaged. (Black, 3 door 2015 Toyota Yaris). I told the attendant who gave me the key for the car, and he was joking about it. He said everything was ok, and he came by and he hit the bumper to go back to place. Obviously this is a joke and this car should have been fixed. I take care of my rental cars. This car had significant damage and if the proper damage fees were collected by other renters this car should have been fixed. I went driving this car for around 800-900 miles and guess what the front bumper was noisy. I can tell Fox are a bunch of idiots because they can't take care of their cars. If this car was not a Toyota it would have fallen apart.

Pre-paid 94.04 for week rental from Fox at Miami airport. Final bill was for 195.67! That wasn't the worst part. I found out when I got to the airport that Fox was off-airport. Never would have rented an off-airport car if I had known. I'm a single female and the area was terrible. Rep told me that I should purchase the toll package before leaving which was 62.93. If I waited until I returned the car it would be over 100.00? I told him twice that I was going to Key Colony and Key West. Tolls for Key Colony or Key West are at most 20.00 RT. I found this out once I left the airport! The car was scheduled to be returned by 8AM. I left Key Colony at 4:30 AM in order to get it back on time and make my flight. I did not have GPS so I had pulled directions from Map Quest. Could not find the return location.

DO NOT RENT FROM THIS COMPANY! This was BY FAR the WORST experience I have EVER had with a rental car company. First, I waited in line for over 2 hours. When I finally made it up the counter to get my reserved car, the cashier was extremely shady and didn't spend any time explaining ANYTHING to me. I explicitly stated that I didn't want ANY extras but she proceeded to charge me for several extra features and DIDN'T tell me about them until AFTER she charged my card. In addition to all of that, there were NO CARS LEFT! I waited ANOTHER hour to just get a crappy car from them that they insisted was an "upgrade." After all of that, they didn't even give me my entire deposit back. All said and done, a 40 dollar rental ended up being over 100 dollars. GO SOMEWHERE ELSE!!!

I recently rented the car in November 2016 in Istanbul. As it was really cheap, I opted for them. I bought extra insurance for 12$. On the second day, I had an accident and despite having the report, they rejected the report (saying "it's written in Turkish. Somebody wrote it for you". Yes the damn report form was in Turkish, so the guys around the accident helped to write it). Eventually, they on the spot charged me 1100 lira (350$) and for the two gallons of fuel used he charged me 20$ which I believe also ripoff. The worst - on top of 1100 lira paid, they kept my 500 lira deposit on the card. So eventually, I paid 1600 lira (the Turkish guys told me that my insurance should cover and the damage is maximum 150$ worth). So they charged me more than 500$. NEVER GO FOR CHEAP OPTIONS. The guy who worked at Erboy domestic terminal of Istanbul airport is very RUDE, very bad mannered person.

Clearly Fox does not give a cheat for customer satisfaction: Fox did not have the car I reserved. Fox only offers me a smaller car but charges me the same price!! Fox customer service never reply properly to my complaint!! Here is the first email I wrote to customer service: "I'm renting one of your vehicles (from Las Vegas to San Francisco) between the 24th of July to the 2nd of August. I picked up the car in Las Vegas "at the airport" and had the worst customer experience ever at a car rental location.

I made my reservation in the morning for pick up in the afternoon in Phoenix, AZ. When we got to the counter, they said they couldn't find my reservation and it was because I made it that day. They said I needed to wait 2 more hours (for total of 8 hours) before their system would find it if I wanted to get the price I booked via Orbitz. I rent cars all of the time and usually book it as I'm deplaning and going to the rental car area - no other company has had this problem. I was running to a meeting for work and needed to leave right away and then they charged me FOUR times as much as what I booked it at on Orbitz. When I asked why, she gave me a list of reasons for extra fees I have never heard of before and she of course said she was giving me a "discount" since I was with a nonprofit. 4x as much! Whoa! It ended up being more than if I went through Avis, my usual go-to company.

I selected Fox Rental through Orbitz and had to change my pickup and drop off time. The website does not have a phone number and had to go through Orbitz. I was on hold for over 45 minutes and gave up. It took a total of 1.5 hours to get them to make this simple change. When we arrived at the LAX airport, the shuttle service was slim pickings. There were other shuttles that came by at least two times before Fox finally came around. It took about 30 minutes to wait for the shuttle and then about 15 minutes to get to the location.

Because Car Rental companies that had facility at Orlando Airport did not have any cars available, we needed to rent from Fox… offsite. I rented via Travelocity and had a confirmation invoice sent to my phone that verified rental cost and reflected exactly what FOX website was offering. Upon arrival at offsite facility (a 15 minute ride and even longer wait to get auto) was told we had to pay a $150 deposit that would be refunded upon return of vehicle. This was not stated anywhere on website or on our invoice.

I wish I had seen this site before I used Fox Rent A Car. It has been the biggest mistake and worst transaction I've had in as long as I can remember. I say this without exaggeration and I agree about one of the other reviewers here. Some legal action should be taken against this company on behalf of we, the consumers.

We reserved our car at the Miami location for pick up at 12pm. It took forever to get the shuttle to the location, then we waited in line for at least 30 minutes. We arrived at the counter at 3:20 pm, they said they cancelled our reservation because we were over the 3 hour late limit (which we were never made aware of). They tried to tell us they only had a Suburban available. After much discussion with the manager, we finally got the car we reserved. We were charged 8.99$ per day for the SunPass (another charge we were not made aware of). Our car smelled like cigarette smoke, the windows and mirrors were filthy, the lighter had no power, so we couldn't charge our phones or use our navigation devices without running down phone batteries. The windows and mirrors were not automatic. The customer service at this place is horrible. DO NOT USE THEM.

If I can put zero star I would do it for this terrible company! We made reservation online to pick up the car at MIA. But soon we realized that Fox Rent A Car location is not at the airport, we have to take a shuttle about 15 minutes. We took a shuttle and we were taking to the terrible, very scary location and place. But we were so stupid and still rented a car from them. We were told that in Miami a lot of toll roads and it will cost us $15 every time we will pass them. And they offered to buy toll road pass for $8.99 a day. Later we learned that the toll roads are from $1.05 to $1.50.

I and my wife, a travel writer for a major magazine, rented a car with Fox from San Francisco Airport for 14 days. Due to an emergency, we have to change our plans and return the car early. We're amazed to discover they charge $39.98/day for an early return -- more for the return than the daily rate. We've never had that happen with any other major car rental agency over decades of rentals. We would like to hear from others who have had similar experiences.

US $3,000.00 as deposit if I refuse to take insurance, then charge me whatever amount and disregard what was agree on, since you already had my money. I could had bought the car and keep it for my next trip. I'm definitely not using FOX. Let's see what the experience with the next one is. This is a very good way to keep customer from your competition. I give you that one. Then you think you can put a claim on it, talk to Destiny as an customer service rep and she says that I have to go back to that location to talk to manager. Mine was an overnight flight landing at 2 am. I called to make sure everything was OK. The person I spoke to said it was a 24-hr location and that the shuttle bus was going to be there.

This place is a big scam. If you decline coverages and make sure they're not there, you'll be ok. I had a nice rep helping me out and she was good. The problems started when I began extending my rental online. I was told there was a 20/day extra fee for this, however, online it only shows ONE fee. This is to trick or deceive customers. I called and spoke to many people and even online, where the people said that this is all I have to pay - no extra fees. I then called days ago to talk to a rude rep on the phone named Frank, who told me I owed over 300 dollars in extension fees. I said "how is that possible if everyone I talked to told me that there were no fees." I'm very about doing my research and talking to people.

I thought FOX was a bargain at the lower rental rates, so I booked a car from the WA Airport in July 2015. The service desk attendant coached me into an upgrade for a very reasonable fee - $12 more per day (which was a lie---- as upon return, I was charged almost 3 times what was quoted to me at the rental desk). I also required customer services on the road as the brand new vehicle's oil light came on. It took more than 15 calls over two and a half days for anyone to call me back!!! Additionally, the front desk reported that the fuel charge would be "around $4 a gallon if they had to fill the tank upon return if gas was needed"; and I agreed since it was only about 50 cents more a gallon than the going airport gas station rate at the time and I knew that I may be pressured for time upon return.

I read all these reviews while we were waiting in line for an hour and a half at the Fox Rental car in LAX Fri. Oct. 21 - 24, 2016. Check, most common first complaint came true. Now I'm getting really worried. I was joking about how bad the reviews were while I was in line with the rest of the unhappy customers. People were beginning to argue because there is no rhyme or reason to the lines. Try going all the way to the right. I think the person checking us out heard me and I was worried about retaliation. But she was very nice, didn't try to up-sell me or anything.

I was told not to worry if I was going to drive to many tolls. That it wasn't a big deal. I was just charged 200 dollars for 10 dollars worth of tolls. They are the most dishonest company out there. I will never rent a car from them AGAIN!

I would love to bring a class action suit against this company. This company should be put out of business! First off, it's a game of bait and switch. They make you stand in line for hours and then say you are late and they gave your car away. I went from a challenger to a Jetta, with scratches all over it, no gas, inside was nasty dirty interior. They also charged my credit card 200 more. I have never had a rental company treat me like this. It's something out of a third world country. I want this company gone!! If you can't do business the right way you should practice in the USA!!

Worse car rental ever. We took an over two hours to get the car, they look cheap but they charge you everything even for using the Bluetooth if the car has one. The car it has damage from previous accidents. We wanted to extend the rental for two days and even if we called way ahead they didn't want to give us the same rate we were paying. They said we will have to come back to airport and rent the car again that they will not help you over the phone. Last, the shuttle don't take you back to the airport they leave you at the bus stop. I will never use this company again.

To begin; the car was not as agreed upon at time of rental, secondly, the car we did receive was dirty inside and out. We rented the car at Miami International and their office is in a back alley of sorts (not well lit, etc.). The biggest complaint however, is the letter I just received explaining that I had $2.80 in unpaid tolls and $60.00 in administrative fees. What it amounts to, in my opinion, is another tax on the visitor to their state. I will not spend any more money in FL.

Avoid at all costs, far away from airport and the staff plays games with the customers when they do not get what they want... More commissions. From the top to the bottom of this company customer service is so far below par it deserves a negative rating if I could give it! Happy to discuss with anyone my experience but save yourself the time and abuse and go elsewhere.

We rented a car online for our trip to Phoenix to visit family. We made a horrible mistake by choosing Fox Car Rental out of Sky Harbor airport. The online total price IS NOT THE ACTUAL PRICE as clearly stated. Worst experience EVER!!! They try to get you to upgrade, they have hidden fees, they even tell you if you don't buy their extra insurance you would have to pay a daily rental rate if the car is damaged and it "ends up going to trial"!! Seriously!?! Shame on us for not doing all our homework. NEVER AGAIN!! DO NOT RENT A CAR FROM THIS COMPANY!!! The total was not $319... We did not get an upgrade and did not buy their extras... and we have been charged $389 + $186!!!

I prepaid for a jeep and when arrived to pick it up they didn't have one. Gave me another car that was not clean. We had no choice but to take it. And they charged me twice. And now I can disputing the charge with my credit card company. The experience at the pick up is terrible. They try to get you to sign up for so many different things you dont need. They are liars. They should be removed from the list of cars to rent. Go anywhere else but not there. They are bad people.

The rental experience from Fox was a total nightmare! Do not rent from this company!!! You will be given conflicting information from employees and then charged for your ignorance!! Stick with American run companies that speak English as their first language!!!

Reserved a particular SUV online. Flew 5 hours to pick up the car and was told they don't have it. I reserved a price online for $289 for a car they don't have. Finally after arguing with the SALES employee who obviously gets commission we agreed on a different car. When it came to paying for this car the price all the sudden went from $289 to $579. Biggest scam ever. Don't ever use this company!! I hope it gets shut down by BBB ASAP!

Rented three times in 2016 from Fox LAX, and all three time they were the cheapest according to Expedia. The saying "you get what you pay for" applies. They are the low service/high volume provider. The crowds there speak to this pricing/service model. Their cars are a little older and dirtier (our last car had 3 areas of body damage, with almost 60,000, but we got a great price as well). Be prepared to wait for the shuttle bus as well. Advice: Fine if you want low price, but ensure you have your confirmed reservation and price IN HAND, and obtain the body damage slip upon check-out, eg, everything in writing and low expectations, but lowest price as well...

I recently had a horrible experience with Fox Rent A Car. On July 29, 2016, I made and received confirmation for a rental vehicle through Southwest Airlines for 13 days. I was scheduled to pick up my vehicle in Oakland, California, on September 21, 2016 at 2:30 pm. On September 21, 2016, I flew into San Diego, California from San Antonio, Texas, on Southwest Airlines; plane landed at 10:45 am. My original flight into Oakland was scheduled to depart from San Diego at 11:35 am and arrive in Oakland at 1:05 pm.

I had rented a Fox car in San Francisco and was satisfied so when I had to go to Colorado I tried other companies but no less expensive cars were available. Fox indicated that they had nothing that was less than $48.00 per day. I reserved an Equinox or similar. When I got to Colorado I had to wait more than 1/2 hour for the bus along with 8 other people. We finally arrived at Fox to find that another 10-12 people were in line. After waiting 1 hour 15 min. I finally made it to the front of the line. There were 3 people working the counter. When I got to the front, the one girl left the counter. It was finally my turn and I was told that the Equinox was not available and I could either have an Explorer or Dodge Durango, but the Durango was new and the Explorers were several years old. Of course I took the newer car.

When renting the car, I knew nothing of the way toll roads were charged. Other than where you pull up, toss your money in the basket, green light...go. Every $3.70 toll road to and from airport, Fox Rent Car charged me $15 additional $ each until my bill was over $100. For toll roads! They have my credit card and will charge it whether I approve it or not. You don't even know you're on them because I was visiting the state, and not familiar with this. Shame on you Fox. I now see online that there are class action lawsuits against you for this. When I returned my car, you also charged me $25 for early return penalty. I brought it back 30 min. early. Really? You are glaringly unethical at every angle you can trick people. FOX named appropriately. Attorneys man up for another class action suit.

I made an reservation of "Standard - Convertible" car from the "FOX RENT A CAR" via Expedia.com on July 20, 2016. "FOX RENT A CAR", Los Angeles International Airport, 5500 W Century Blvd Los Angeles Airport (LAX), Los Angeles, CA 90045. Pick-up: Oct 1, 2016 12:30AM Los Angeles (LAX). Me, my wife and my son arrived to the "FOX RENT A CAR" at 12:45AM on Oct 1, 2016. There were 5 employees and 2 people before me in line. We was waiting in line about 30 min, because the staff were talking to each other, laughing and ignoring all in line. Me and all 5 people in line (2 before me and 3 after me) were so angry by behaviour of staff, but nobody cared about it.

I had never rented with Fox Car Rental in the past. When I booked my flight with Southwest Airlines a prompt came up, "Do you want to rent a car?" so I did. I always had good luck with Southwest so I went ahead and booked. When I landed at Fort Lauderdale we went to the Rental Car Terminal and could not find where Fox anywhere. We finally asked and were told the shuttle bus pickup was at the end of the terminal away from all the other shuttles. We arrived at a broken down old gas station and that was their pick up location. There were 6 renters in front of us, and we had to wait for over an hour to get our turn at the desk.

We recently had an incident where we scraped the left bumper of our car into a parked car. We had taken 3rd party insurance with Fox, but declined their car damage waiver because Visa was insuring our car. The claim posted by them to Visa was of $2400. While such a high amount for such a minor scratch was insane in itself, we were glad we didn't have to pay anything. We filled out the paperwork and after 6 weeks got a letter from Fox saying that Visa was only willing to pay $2150 and we'd have to pay around $250. Not only that, they asked us to pay up in 10 days or they would get us to pay the full $2400.

TERRIBLE CUSTOMER SERVICE. My experience for reservation was fine. Getting the car, the person was not very friendly but ok. Returning the car... could not find the place in the dark and no one to ask. They say on the statement that they are open 24 hrs a day but a message comes on and no one returns message after 2 hours of looking for place. The manager, Jaylin, was mean and rude. Benjamin nastily said I owed $500 for the keys... they were in the key place on the trunk. When I went outside for a minute to get my other bag, my suitcase that was sitting on the chair and its contents were all over the lobby. They said it fell... it was thrown off that chair.

We rented a car at the Fox in Los Angeles after a 5 hour plane ride across country. Never, ever again. Wish I had read the reviews first. Long and confusing lines, with no one attempting to direct the barrage of people in lines. After waiting in line for more than an hour, went to the selection of cars. The first car we looked at smelled of cigarette smoke and had burns on the seat. We looked at a few more, and they were all dirty, so we chose the "cleanest" of the dirty cars. The also took out a security deposit. I'll wait and see if it's returned, since I'm reading that this was an issue for some consumers.

You get what you pay for. When you read the reviews, you can see that they don't even deserve a star. The check in line is about 1 hour. When a customer leaves, he is usually angry. I booked a car, and 10 minutes late I realized it was the wrong date. I tried to cancel it, and they refused to. They say: the policy is the policy.

The trip began with a one hour wait (fortunately I was not in a hurry to make an appointment, but also hadn't factored that in). Then they took a $150 deposit on top of my payment. They assured me that deposit would be returned within 48 hours. I still haven't received it back, so I went to live chat and that rep told me 14 days due to the bank's processing (which is such a bunch of **).

This was my third and last time renting from Fox. I agree with all the others... over an hour to get the car. Totally disorganized... The guy saying "would you like a Toyota Camry" and all they had were KIA's! Here's the best part... I received not one but two fast lane violations. I paid the $30 administrative fee so as not to jeopardize my driving record... Lo and behold when I called the State of California office of toll violations... I was NOT even on the road in question. The best part is I was sitting having lunch during the second violation! Interestingly... I have a picture of the resort I was at with the car and its plate clearly visible! Not the plate that was on my rental agreement!!! What the hell! In all the years of renting cars... I never thought that could even happen! SO NOW BEGINS THE CHALLENGE OF WHOSE FAULT IS IT! Needless to say... I would not recommend this car company.

We rented a car from Fox in Maui. We waited at least 40 minutes to get our rental from an offside location from the airport. We finally received a car, an old, dirty, Hyundai Elantra. We did not complain and took off on our way to the hotel. Within 10" we realized the A/C was inop. We returned the car to get a Chevy Cruze and off we went again to the hotel. The attendant said the temperature gauge was on full hot and said he would not risk driving the car.

Rented a car in Tampa, Florida. The place was very unorganized. When I received my keys and went through the whole process of inspecting the car I proceeded to open the door. There was this terrible odor coming from the car. Not only did it smell but there were stains all over the seats. I was not paying for one week for that car. I proceeded to get someone and all he had to do was open the door and agree. He took me up front and had me wait. He did bring up another car and I went through the whole inspection again only to get handed a contract that was $400.00 more than my original. When I said something he brought me inside where the girl behind the counter argued with me for 10 minutes that I was wrong. I finally saw my old contract on the desk and pointed it and all she could say was "OH". I had a 2 hour drive after a 9 hour flight and being up since 3 am I was not in the mood for games.

My partner and I rented a car in LA on Friday 9/9 to Sunday 9/11 and it began just as a poor experience with not getting the vehicle we requested, then a poor running vehicle and the aggravation if of the USB charger not working. Little did we know this was just the beginning of our problems. The weekend began to come to an end. Just hours prior to returning the vehicle I found the end remains of a ** joint in the backseat under the buckle next to my 9-month old grandson. I had picked it up not realizing at the time what it was.

I originally rented a 2015 Toyota Camry from Fox Rent a Car. This is the vehicle I was given, and not by choice. The customer service representative just handed me the keys after signing the contract document, and pointed at the 2015 white camry. Please do take note of this, the weather conditions were brutal from the time I rented the vehicle, until the time I brought it back. It took me a while to return it to Fox Rent a Car's Austin, TX location because of the poor tire tread, and low tire pressure, in which they failed to inspect, and check prior to handing me the keys to drive off with it. This is unacceptable, and could have very well cost me my life, and, or a total loss on their vehicle. Multiple times I almost slide off the road, or collided into another vehicle on the count of the tire tread and pressure on the 2015 white Toyota Camry.

The worst car renting experience ever! Very long long, no cars, poor service. Car we got was total junk. Said 40,000 miles road like it had 140,000 on it, just junk. They upcharged us for the car, but they only had 2 cars to rent and 100 people in line. They were waiting for cars to come in to rent. Just a total joke of a business. Will gladly pay more to get good service and a decent vehicle. Never rent from Fox even if they give it to you!

Warning! Stay clear of this company. BAIT & SWITCH! I rented a "Jeep Cherokee or equivalent" online, which my confirmation clearly confirmed. When I picked up the car at the airport, they said that I had not reserved that classification, but instead had reserved a lesser classification (Toyota Rav 4), which is much smaller. I was driving a long distance and needed a larger vehicle for safety and comfort. When pressed he admitted they had a Ford Explorer available now and would have a Cherokee available in a few hours but would have to charge me more for either. I argued that the Ford should be available to me at no extra cost since it is "similar" to the Cherokee. He refused, saying he would have to charge me more.

Just finished renting a full size SUV from the LAX location. First, the customer service was the absolute WORST I have ever experienced! After waiting for over an hour and a half in a ridiculously long lineup, the person at the counter was also extremely rude. Also, when I booked the rental, I had specifically asked if they had factory installed GPS or portable GPS because I already have a portable one and I find them difficult to hear. They assured me that the GPS would be factory installed. The guy at the counter hands me a bag with a portable GPS and no instructions. He then tells me in a very rude tone that they don't have vehicles with factory GPS. After picking up the vehicle no one even did a walk through to check for dents etc. Very bad service overall and I would never recommend this place to anyone. They are cheaper but honestly the aggravation is not worth it.

I rented a 9 passenger Mercedes van to drive from Venice to Dubrovnik in June. The van was way too large for 5 people but that all they had...I asked if there were any problems going to Croatia. "Have a good time" the lady said. At the border they stopped the van and said "everybody out...your vehicle is illegal...no stickers to enter the country". After an hour had to pay a $200.00 fine or they would impound the vehicle. When I returned the vehicle Fox had no apology and refused to pay the fine. I have now been told by American Express they cannot help as I ordered the vehicle. Very displeased with both companies. The vehicle was manual and I could not stop on hills which ALL over Croatia as the handbrake was operated by my foot!!

Rent here if you want to wait over an hour (literally) at the counter. Although I have rented here before and it was a little rocky getting to the point I actually drove off, this experience sealed the deal for me. When I got off the shuttle at Fox at LAX there were over 100 people in line. Never will I rent here again.

By far the worst experience with a rental car service. Arrive at midnight in Seattle and had already prepaid for the car. There was 4 people in line... It took an hour to get to the front. So I'm already upset. Finally get up to the counter and they ask me to put $150 down in deposit. I already paid $590, why a deposit too? Answer: just so they know the car is returned. Fine. Girl doesn't explain any of the tiny screen information that I am forced to sign. Never mentions that I need to fill up the car with gas before I return it. Just asks if I want to prepay for gas or pay for my own gas as I drive. Get to the car and the key is in the car with no one around. Usually for a rental service, there is a person out there asking you to fill out a form of any scratches and damage on the car prior to leaving. Not here.

Renting a car from Fox felt like a scam. I had booked the car online, including an insurance. When I picked up the car, I was required to sign for a number of things on a small digital screen, that did not make it possible to see what I was signing for exactly, but the explanations were all very reasonable. The contract that was printed afterwards was very unclear with lots of small charges without clear specifications. The person at the desk told me that the company did not charge anything extra, they only blocked 150 dollar on my credit card as a form of deposit.

We reserved a car via Internet through RentalCar.com (Priceline.com) and the TOTAL amount was reflected on the screen. When we picked up the car, we were told that Arizona is one of the states that requires a $20 a day Loss Of Use amount to be added. We reserved at Phoenix Sky Harbor - obviously in the State of Arizona. Why was the required $20 a day not included in the TOTAL amount at time of reservation?

Worst rental car experience ever! Me and my friends planned to rent a car from the San Francisco airport. We saw a pretty good deal online which we booked immediately. As we finally arrived at the airport they told us the name on the credit card and the name on the driver license need to be the same! THEY DO NOT ACCEPT DEBIT CARDS!!! So we tried to cancel the deal that we just booked earlier the day. The guy told us he has no idea if we get the refund. He explained to us we should call carrentals.com. First of all there is not even a number that you can call.

I recently rented a car through Fox in Las Vegas. I landed in Las Vegas near 11:00 pm and had to take two shuttles to the rental office. I waited in line for over an hour with only one person in front of me. When I got to the counter to get the vehicle I had already paid for, I encountered a number of hidden fees. At that point, since I really needed a car, I decided to go ahead with the rental. I had paid for an SUV and was expecting a newer, reliable vehicle to get me through a week of driving in the Sierras.

THE SINGLE WORST RENTAL CAR EXPERIENCE EVER!!! Waited over an hour for the van, lines out the door and then another 40 minutes wait after getting our contract signed. Agent named Dianca was overtly rude, gave us the wrong car, and refused to give us the type of car we reserved and paid for. It was'nt until 3 hours after arriving in LA (and finally locating an elusive manager) that we got our car and drove out of FOX. NEVER AGAIN!!!

I cannot believe this company can stay in business. The worst experience in renting a car I have ever had. The people are unprofessional and they are understaffed. I had to wait forever for the shuttle at the Denver Airport and the bus was way too small. Once I got to the rental office I had to wait for another hour in line. The rental agent said my car would not be ready for about 30 minutes and she could upgrade me if I like. I said "I just want a car to get out of here," so I took the upgrade. Normally I would of argued but just wanted to get out of there. She rented me the car and said I would have to wait in line to have the car inspected before I left. I said "the hell with that" and left without the inspection.

It took almost 90 minutes to get through the line at the Denver airport location and then the clerk held my keys while she interviewed me about a personal problem once she realized what I did for a living. I was told that I could get a toll pass but given no information so instead got a $68 charge because there is a fine for every toll, not for one as implied. So I spent over $200 for a one-day rental.

I rented a car from Fox Rent A Car at LAX (Los Angeles) and I am writing this review to help others steer clear from this company. They don't have enough bus service running to and from the airport to the rental car location, so you end up waiting 30-40 minutes either at the airport when you arrive or at their facility after you have returned your car and are trying to catch your flight. Additionally, I was billed for an RSA fee (roadside assistance) at 4.99/Day that I did not ask for and verbally refused. The agent must have slipped it into the digital contract, which is difficult to read on their small, scratched-up screens that you are told to initial. Car was dirty inside to boot. Really bad business behaviour on the part of this company. Consumers beware.

The cost was not that much lower than other car rental companies. The car company does not pick you up at the airport. You wait for a bus (25 mins) to take you to a parking lot where a van (totally full) picks you up. When I saw my car, I asked for another. They said this was the only car they had. The car I received was out of alignment, dirty, no windshield wiper fluid, no power mirrors, no remote key entry and the only key slot was on the driver's side and trunk, no power windows, missing hubcap. Because I was a grandmother taking care of two toddlers, I called the car company and asked for another car. Their customer service was horrendous. The woman just kept repeating that they gave me a "working" vehicle and would not even attempt to help me with this issue. She told me to drive to LAX (1 hour away) and see if they had anything. She wasn't willing to check this for me.

Terrible rental experience with Fox Rental in LA. My car was booked with Expedia.com. I was not told about the $150.00 deposit that was required for renting a vehicle from Fox. This was the first issue. Picking up the car took over 3 hours from the time we picked up our luggage until we drove out of the rental office parking lot. Slow pick up at baggage claim. Extremely long line, with only three employees at the counter. No cars available.

When I arrived to pick up my car, it wasn't available. So they said they had to off sell me but I would get a refund for the difference in price. I received only a fraction of what they said I would receive. When I called the company they said their staff informed me incorrectly and I wasn't entitled to the amount I was told. They refused to refund the full amount.

I rented a van from here and 3 weeks later I received a letter stating I damaged the vehicle owing over $400. To begin with the van was not the greatest shape in the first place, the door handle was hanging off when I first entered the van. I told the representative about it and also checked all around the van, we had many damages that were marked from before leaving the lot. I know for a fact I never caused even a single small scratch on this van and I am being wrongfully accused. I feel taken advantage of and I am extremely upset.

I will never rent with Fox Rent A Car ever again. The service was horrendous, the car was unsafe, and there were many deceptive fees. At Denver International, I waited 30 minutes to be picked up from the terminal. When I got remote office there was a line of 15 or so people waiting so consequently I waited about two hours to get my car. Then, outside in the parking lot, I then waited another 15 minutes until they brought the car out. When I left, there was a line of 25 people. At no time did I get an apology. This must be business as usual.

We rented 3 cars. We had to upgrade from explorer to expedition at the cost of $1000.00 more. Ridiculous!! I tried to contact them by phone at least three times from 30 minutes to 1 hour and no one ever picked up the phone. Our whole experience was a nightmare. Will never recommend to anyone.

I would give Fox LAX a negative star if I could. The worst car rental experience I have ever had. The car was extremely dirty with more than 50K mileage on that. Staffs were very rude and unprofessional. My reservation was prepaid, but they charge me $110 more for a couple of hours of late arrival. I had never seen something like that before. When I asked to talk to the manager, they refused to call the manager. It will never go with FOX ever.

I rented a vehicle for my Disney (FL) trip and the price was decent, to prepay for 7 days was $163 for a economy car. The issue I had was I picked my vehicle up at the Tampa airport and did not realize I was flying back through the Orlando airport. When I realized my error in my original reservation I was told that if I made the change the drop off fee would be $160 as of that date, but if I waited until my drop off date the price might be cheaper which it was $75. Most car rentals will let you drop off at any of their locations especially those at airports. So overall the car was fine and the price (minus the drop off fee was OK) was fine, their deposit was only $150. Their policies need to change though.

Worst online customer experience I've ever had with a car rental company. This is the first and last time I patronize Fox. To be clear, the girl who checked me in and the guy at the checkout were professional and expedient. However, I noticed I was double charged three days after booking the car so I called customer support to inform them and the guy who answered was arrogant and condescending. He assured me that their database did not reflect a double charge and I could confirm it after receiving my initial email with my login information to their website. The initial booking was on July 11, 2016 and to this day I have not received said email. The only email I received was a password reset notification after I proactively made the request on their site. After logging in I still could not verify the double charge.

WARNING!!! They will not honor contract if you're late, even if you already paid for the car in advance. That's what happened to us. They refused to honor the original contract and told us we would have to pay more for another contact. It was going to be more than double the original price. WARNING!!! AVOID FOX - Vegas location.

I rented a car in CA from Payless and it was a 1 day rental which was $86.00. We were told to return the car to john wayne being that is where we were flying out of. They did not have one at the airport which we were told they did have one. So they told us to leave it with Avis. We called payless and they said that they got the information that the car had been returned. 2-3 weeks later I see 4 different charges to my credit card adding up more than $1100.00 I called Fox as that is where the charges were coming from rather than payless and they said they didn't get the car back.

I used Fox Rental at San Francisco Airport because it was the lower cost alternative. Never again. After initially booking for 8 pm, I found my flight actually arrived at midnight, and then read online that it was a terrible company and would charge you fees if you picked the car up late, so I called the local SF number and informed them that I would be there at midnight. After traveling all day and getting there at midnight, not only had they given my chosen car away because they didn't get the message that I would be later, they also insisted on a $150 "deposit" fee, FROM THE SAME CREDIT CARD that the original reservation had been made on.

The night before returning my Fox Rent A Car I discovered my front right tire was bald and the steel belt was showing. I'd been driving for days in Colorado where the speed limit is 65 mph. I shudder to think what could have happened. This discovery was preceded with the discovery that the windshield washer fluid was empty (a danger in bad weather which we had). I drove slowly to the rental return and told the young woman who was checking in cars that the car was dangerous. I assume she did the responsible thing.

Miami has a toll highway from the airport to downtown. It has automatic tolls with no opportunity to pay with cash or CC. A tourist, if following the signs from the airport, is pretty much directed onto this highway to go to Miami. Unfortunately, once you are on the 5 - 6 mile Dolphin expressway you are committed to the tolls but have no way to pay. There are several toll charges along this short road. The tolls are understandable and not terribly expensive. Roads do have to be paid for one way or another. One year ago, I rented an Avis car and drove to Miami and passed through the toll stations. Later, I received a bill in the mail for the cost of the accumulated tolls plus a total service charge of $2 - 5.00. There was even an explanation that visitors do not understand about this tollway. I thought this quite reasonable.

I use Fox whenever I need a rental car. I just had to cancel a reservation and both the customer service person & the billing person were top notch. They helped me get a total refund due to my illness & inability to keep my reservation. I highly recommend Fox Rent A Car.

We landed in Miami to go to Fort Lauderdale, Fl. Our flight was delayed. We got a shuttle at 1 am to the rental car building. We got there and they said we had to pay $600 because we were late picking the car up. Originally the car was $180. So we had to wait for the shuttle to go back to the airport and try to find another car that was in our budget. They were rude and didn't care that it was that late and we had nowhere to go without a car.

Worst rental car experience of my life! Inconvenient location. Literally hours in line at pick up. Had to buy a new tire to replace their flat $256. Literally hours on the phone trying to reach them regarding the flat. They finally told me that they would reimburse at drop off, but have never followed up. I HAVE BEEN WAITING 56 DAYS TO HEAR BACK FROM THEM. NOTHING!

I'm writing this review here because I couldn't find a separate page for their parking division. I parked my car at the Fox Auto Parks a couple weeks ago. When I returned they informed me that my car had been broken into, the convertible top destroyed and items stolen from my car. Fox however refused to cover any of the damages saying they are not responsible for vandalism.

No one answers the phone at the 800 number that is provided by Fox Rent A Car processing center only a automated machine that will take your money with no explanation. If you choose to push the number to talk with a live person the telephone automatically hangs up on you. I have received a notice from the rental car company stating that I owe them $40 for a parking ticket that I have already paid the city in which I was in when I got that parking ticket and Fox rental car is stating that if I don't pay them for this parking ticket that they will be sending it to collections but yet I cannot talk to a live person on the phone to tell them that I have already handled this through the courthouse in the city in which I received the ticket.

PLEASE READ ALL TERMS AND CONDITIONS BEFORE YOU RENT A CAR WITH THIS COMPANY!! This review is about the company itself and not necessarily this specific location. I rented a van for a road trip. When I was there they didn't ask me any questions at all. The guy made me initial a few statements about my responsibility to pay for the rental. Gave me a "receipt" and that was it. Little I knew that they have "geographical restrictions" and I could only drive the van in Florida, Georgia, and South Carolina.

Stay away from this company. I read the reviews too late. I made the reservation. I got the confirmation number. The price was $240.00 taxes and fees all included. When I got there, their price went up to $600.00 from $240.00. They didn't want my car insurance (even I had a very good insurance and rental cars covered) they said. I have to buy the insurance for their car from them, then they charge me 150.00 FEE (if car is on good condition they said they will give back the 150.00 when I return the car). They add other charges also. I didn't know what to do. We were there 3 hours. I called the reservation call centre from there and call centre said, I can use my own car insurance. I don't have to buy additional insurance from them.

Car was returned to the company but had to wait over an hour and a half to be picked up for the airport. Most passengers had to take a taxi cab in order to avoid missing their flights as pick up from the airport and drop off was part of the agreement in their contact.

My daughter rented a car from Fox Rent A Car on April 1, 2016 and the car broke down 2 days later. She called and reported the broke down. The office never acted on retrieving the car and then charged us $4706.22. The costs included impound fees, fuel charge, late charges, 22 additional days car rental and roadside assistance! The car was then scrapped because it could not be repaired. The car stopped in the middle of the street and a couple of strangers helped her pushed it to the side of the road.

I see why all the bad comments. I couldn't even get anyone to pick up the phone to book a car for my upcoming trip to Vegas. So thank you all for your help I won't be using Fox!

When my husband showed up to pick up our car he was there for hours. It was not a quick experience and we had booked in advance so it should have been quick and easy. We were also charged a 150 dollar deposit charge which cost us 202.00 Canadian and then when we were reimbursed we only got 186.00 back. This is robbing us money. There should only be a hold and not a charge! I won't be using this company again.

I am writing this in utter dissatisfaction and agony regarding my first and most probably my last stint with Fox Rent A Car. My experience goes like this: I had booked a Ford Mustang Convertible (or the like) to be picked up today at 10 am EST but I could reach the rental car center at 11:15 am EST. The staff who dealt with us was the most ill-behaved and rude staff I have ever come across. His name was MOHAMMED (as written in the cancelled agreement). Ford Mustang Convertible was not available at that time and we had to wait for sometime. Then we were offered a Chevrolet Camaro Convertible.

On June 18, my wife rented a mustang convertible from Fox in SFO and drove down to San Diego for vacation. She told the salesperson she wanted to decline all coverage because we were covered in two different ways already (car insurance and Visa credit card). The salesperson came up with a great lie. He told her because it was a convertible the roof would not be covered by either of those and that she would have to buy their insurance ($17/day). She didn't think she had a choice so she got suckered into buying it. When I complained, Fox insisted that the only way to fix it was to return to SFO but by this time she was well down the coast of California. This type of behavior is of course illegal. I strongly advise against renting from Fox. They obviously have no hesitation in lying to their customers. They did to my wife.

I had a car reservation at the Miami, Fl airport Fox car rental co. It was one of the worst experiences I've had. Although the line for an agent was short I had to wait 45 minutes just to be told my car wasn't available. Several people behind me gave up waiting and went elsewhere. The very unprofessional agents were joking and gazing around the room and processing orders at a snail's pace while people were standing in line for up to an hour. I finally gave up and rode the shuttle back to the airport and took my business to another rental agency. I will NEVER rent from Fox. They stole 2 hours of my day and couldn't have cared less.

I rented a car from this company in Miami. I am a local resident and know how to avoid tolls. To my surprise I got a bill for $15.35 for toll charge plus administrative costs. When I called to get some clarification, the person was very rude and threatening. I will NEVER USE THIS COMPANY AGAIN!!!

I rented from Fox in Orange County. Be very careful of the fine print. I ran some tolls in California... The state charged me $14.90 and Fox charged me an admin fee of $90. What a gimmick. I highly recommend renting elsewhere.

After we sign the contract and walk to the car we open the door and the smoke smell is AWFUL. Our group can't fit in a smaller car and they won't grant us an upgrade unless we pay extra for it. This was after their normal B.S. they pulled like trying to charge us $200 more for extra insurance and extra driver. FOX RENTAL CAR sets a new low in the industry for customer service. The only rental company I'll never use again.

Very difficult to find the Fox customer service desk and even MORE difficult to locate the drop off point. There was no other customers when I arrived. The first rep refused to help me even tho she was staring off into space. While waiting for the second rep to get off the phone from speaking to Fox management (threatening to quit) another client arrived and the rep staring into space immediately helped them. Signage is poor and it was difficult to find the car pick up station. At pick up the first rep was doing nothing but told me to wait for the second rep. The car was mechanically fit but exterior was beat up. Upon drop off, I wasted 30 minutes trying to find the drop off location. The manager, Ronnie was on duty and seemed very capable and empathetic. That really doesn't matter because I will never use Fox again. The huge airport tax was a surprise. Customers should be made aware of this ahead of time.

Reserved and paid for car rental online through CarRentals.com - when I turned the car in I was charged $20.99 per day for Loss Damage Waiver which I SPECIFICALLY DECLINED when I paid for the car reservation. I have been trying to contact management at the rental location all morning and as of this morning, I have not been able to get anyone to even answer the phone.

I typically use a major car rental company, but had noticed a newer company, Fox Rent A Car. After reading the reviews and saving a few dollars per day on the rental, I reserved a car. During the pick up, I told the agent where I would be traveling to confirm service would be available if a problem happened. He assured me Fox had quick responsive service throughout the area I was traveling. I was concerned because it was going to be over a holiday. Again, he assured me they had great service and response time.

This was a "worst ever" experience renting a car from this company. A shuttle NEVER CAME to LAX. Many people waited and waited. We called the company and were put on hold on 4 times. We finally gave up and took an Uber to the rental car office. (Another "experience" in L.A.) A representative said that not enough people showed up to work that night. There were dozens of shuttle buses in their lot. This company does not provide a toll pass and you do not have an option to pay cash, so be sure to pay the toll within 5 days to Orange County or the Fox company will charge you a $15.00 administration fee per toll. (It's in the small print of your contract.) It's not worth saving a few dollars to get aggravated constantly by this company. RUN to the next reputable office. You won't regret not having to deal with FOX!

I just got my bill from Fox. I was charged an additional $20 for an airport fee but my reservation stated all taxes and fees included. I was charged $104 dollars for a toll pass but the actual toll fees were $10. I was charged $50 in gas after returning the car with only 1.5 gallons used. So I got a quote for $280 including all taxes and fees and ended up paying $460. Quite a big difference. My advice ANYTHING extra they offer no matter how good it sounds or how low a price they promise just say NO.

Save yourself the headache and lack of any customer service at FOX rental car by Fort Lauderdale airport. Don't expect any of the employees to offer you a warm welcome at their shady business, but expect to be passed on from one rude employee to the next. Of course, you can always ask to speak to a manager on duty, but be warned, you will be waiting a very long time, as I'm sure they are fully aware that you have a flight to catch. Our call for the manager was needed as, when we returned the car, they found 6 pieces of hair in the back seat (we have pictures), and they said they will have to charge us a detailing fee, but the employee also goes to say, "we expect some sand in the car, but, you have hair in the back seat." So, we literally picked all six pieces of hair from the back seat, and said, "how is that." The employee was not happy with that, and mumbled something under his breath.

I rented a car for my husband from Expedia and Expedia does business with this company! This company was paid money. I paid to Expedia plus they charged him nearly $350 additional dollars. They would not give him a good reason why he was being charged more. Given a completely different car. HORRIBLE!!! DO NOT RENT FROM THIS COMPANY NO MATTER WHERE YOU ARE!

I am looking over the paperwork from my recent trip and disagree with the $630.53 charge on your paperwork. I may not have any recourse since I signed and initialed the document, but I want this situation to be known. First, please note that my reading glasses were packed away and although I should have taken the time to dig them out, I thought that I would be dealt with fairly by your company. I reserved a compact SUV through Orbitz and they showed charges totaling $276.18 as follows: Base Price: $148.20, Taxes & Fees: $82.98, Travel Protection: $45.00.

I rented through Expedia and was unaware I would be assigned to the worst company ever - Fox Rent A Car. After two shuttles from the airport and 2 hours in a check-in line, the lot attendant said they didn't have the car I had just paid for available. RENTAL CAR STOLEN from a parking garage and Fox Rent A Car was shockingly unhelpful and unprepared. They barely took any information from me, kept trying to get me to check in the car at the gate (which wasn't possible since I had no car!). Their Claims Dept hasn't returned my or my insurance agents calls, emails, contact for almost a month, and they won't refund their overcharge of my deposit! WORST COMPANY EVER!

The guy we checked in was pushing insurance on us and also the toll charge per day. We told him we didn't want the toll charge. We would not be going through tolls. He said we would have to go through one near the airport. There was not a way to get around it. There was the sidestreets you can take but it was very hard to do. We did it no toll fees. Then the worst of it all was I used a credit card I have not used in over one year. I got a text from my bank saying that my credit card had charges for online purchases.

I have never written a review before, that's how bad Fox rental car is. It should be called Waiting Rental Car. Waiting and waiting and waiting to pick up the car (more than 45 minutes) from the time we arrived at the Fox building. UNBELIEVABLY we waited for a shuttle to go to the airport for 45 mins when we dropped off the car. I will never rent from Fox again unless there is no other option!

And the car was absolutely filthy...wrappers on floor, covered with mud...I now have to drive to SeaTac to see about extending the rental, because these morons can't answer their phone. Guess what, I'm dumping these people and using a reliable company. Never again will I use Fox.

I've rented Fox Rent a Car several times. They regularly push an additional insurance with whatever reason they invent. Now with the SunPass tolls they have a new scam, the so called "Administrative fee". Sun Pass charges $0.35 per toll; Fox charges $20!!! I have four toll charges for $1.40 and $60 for Fox's "Administrative fees". Budget charges $3.50 for the same service. FOX YOU JUST LOST A GOOD CLIENT. NEVER AGAIN WITH FOX.

Rented on autorental.com weeks in advance, quoted 85.71. Ends up costing me 175.00. I GET INSURANCE PUSHED ON ME WHEN I HAVE MY OWN POLICY. I get this, I have to have their insurance because I'm an out of state resident. Their deposits vary. I do not like the way they conduct business. Very rude customer service. Will never rent again from them.

The worst service ever. Set up this account just to leave this review. The car we rented broke down on the way to Palm Springs from LA, forcing us to get a taxi for 300 dollars. Fox's customer service claimed they couldn't find us, forcing us to leave the car. The next day they dropped a new car - a 5-seater as oppose to the 7-seater we had ordered to our house. They also offered us 80 dollars in compensation which we refused. After 4 attempts to contact the manager, each time waiting about an hour, we finally got through to - and rudest man I have ever spoke to - telling us the car wasn't broken down. When we told him we had already been offered compensation and got a replacement car, he said he didn't care and we were getting nothing now. By far the worst experience I have ever had with any company. Fox seem to think they can abuse their customers, steal and lie and get away with it.

I planned a trip for my son from Boston to Las Vegas with airfare and car rental. The plane was delayed and his 10:30 p.m. arrival turned into a 1:30 a.m. arrival. They waited in line at Fox for over an hour only to be told they had no reservation. He had the confirmation number, booking number, receipt of deposit paid, but because the plane was late and my son did not inform them the plane was arriving late, his reservation was canceled. I (Mom) called the next day and finally spoke to a manager along with everyone else I spoke to was EXTREMELY hard to understand - there was nothing they could do about it. Lesson learned, if the price sounds too good to be true - beware!!

Do not rent a car from this company!! We did because it was cheap but turns out they rip you off left and right. First, we reserved a car online weeks in advance but when we got to the rental car company at the airport they had no cars available. We sat there with 10 other people/families waiting to get cars. Finally we got one they borrowed from another company (Enterprise) after refusing to upgrade to an SUV with terrible gas mileage.

Be aware of their tricks to rob your money especially if you are foreigners. I rent a SUV for one month and the total shows ~$700 when I got the car. However, when I return the car they charged me $1,200 on my credit card. I am lucky that I notice it immediately. They put a drop-off fee of $400 on the bill which should not exist. Besides, they overcharge on all the taxes, e.g., "CA TAX LAX 9.00%", with a base of ~$500, that should be ~$50. But they charge me $90 in the bill. After I found it out they have to give me a refund of $500. Anyone rent a car from them should be aware of their tricks.

Fox's business and billing practices are deceptive. I rented a car in Phoenix on 4/13/2016 for six days. I specifically asked the rep (Mr. **) not to include the Loss Damage Waiver (LDW) fee of $19.99 a day because my home auto insurance covers rental damage. All I needed was the Road Side Assistance (RSA) fee of $3.99 a day. Fox billed my credit card twice; once for the rental fees ($243) plus the Loss Damage Waiver ($120) and a second time for the Road Side Assistance fee ($23) and refundable deposit ($150). The RSA sign off on the contract is clear but the LDW portion is separated from the sign off. The customer service rep explained that when you sign the RSA ($23) you are also agreeing to the LDW fee of $120. No reason was given as to why the two charges are billed separately on the same day or why the fees are physically separate on the contact signed.

My mom got in a car accident and rented a car for 3 days. Her car needed another day at the body shop so I called for an extension. It took me over 20 minutes to get thru and I called on multiple lines. When I finally got thru the guy was not helpful and said basically it would cost her double what she would pay for a 3 day rental because of the extension fee. I mentioned that she does not read or speak English and the front desk failed to mention it, but he was giving me hypothetical prices that were false to make their fee look better.

First time renter and last with Fox. I rented the car in Fort Myers, I was not offered the $8.99 daily fee for tolls, neither I asked for it because I was to drive the car in Naples (no tolls unless you go to Miami via Alligator Alley aka I-75). Had an emergency that forced my wife to drive to Miami and some areas does not have personnel that you can pay to. In addition I didn't told my wife that I prepaid the gas, so when she got home late that night she filled up the tank, when I woke up next day tank was full and the rental was until that afternoon. Call them and I signed a policy of no refund on prepaid gas.

Don't use Fox Rent A Car! I'm a travel agent and I refuse to book any of my clients with Fox Rent A Car ever again. My clients traveling from San Francisco to Sonoma smelled skunk in their car. They picked the car up at 11 PM so didn't turn back to SFO. They contacted Fox after arriving in Sonoma to request a car be delivered to them. Fox refused and said my clients would have to drive 2 hours back to SFO to get a new car and then 2 hours back to Sonoma - because, get this, the smell was only a cosmetic problem. As an alternative my clients could have the car detailed and Fox would consider reimbursing them. The representatives I spoke to at Fox were completely unhelpful and the manager was condescending. Don't ever use Fox - they stink - quite literally!!!

They are dishonest. I rented a very dirty SUV with low tire pressure, with cigarette butts in the ash tray. When I told them to clean it they said their shop's compressor was down. They will trick you by forgetting to give you a receipt so they can charge you hundreds of dollars more, remember that. We rented that SUV for 25 dollars a day. We used it for two days. They charged us 478 dollars. Do not rent from these crooks.

I booked my car online through Expedia, which told me the rental company was Fox Rent A Car. I chose them because the price was the lowest in the website. At the same time I bought insurance for the rental at a cost of $110. When I got to Easirent, which are who handle Fox at this location, I was told that I need to purchase additional insurance at £7/day and that a £1,500 hold would be put on my card for the duration of my rental. The additional insurance put the cost over what I would have paid had I gone through a better rental service like Hertz.

On 4/08/16 I told the Fox agent that I would fill the gas tank before I returned the car and therefore I did not want their "Pre-Paid Fuel" option. He told me that they only charge $2.70 gal., which would be a lot less than I would pay at almost any gas station. Based upon his advice I accepted. However, when I returned the car I was charged $3.37 per gal. because the agent does not tell you about the three extra taxes on top of the $2.70 price, which brings the actual gas price to $3.37 per gal. VERY DECEPTIVE - PROBABLY ILLEGAL.

Fox Car Rental has my name associated with the incorrect car. The car they claim I was driving was issued a red light violation and also went through several tolls. I never drove on the highways where the tolls were located and have never been in the city that issued the red light violation (a violation issued by camera). At the time of the violation, 12:02 AM, I was asleep 40 miles from the location the violation occurred. I did get them to agree I did not drive sufficient miles to go through the tolls so they admitted their records were incorrect about that. However for 5 weeks I have been trying to get help by sending a letter stating I did not commit the red light violation. They will not help, they state they will follow up in a week but don't. In fact they just added a $40 charge because of the ticket. I have turned this matter over to the state attorney general. Don't rent from Fox Car Rental.

I rented a car in Costa Rica through airportrentals.com. I purchased an insurance policy when I booked the car. Upon arriving to the rental agency I was told that the insurance I purchased was not valid in Costa Rica and that I would be required to purchase additional insurance which was about $35/day, about triple what I paid as a daily rate for the car. I had to call my credit card company (which cost $2.50/minute from my phone, they would not allow me to use their phone), to prove that I was insured through them so I would only have to pay an additional $20 insurance instead of $35.

After arriving at Las Vegas airport, you have to take not one, but two different shuttles to get to their location. Once there, you'll be most likely greeted by a long line (I waited 45 minutes to pick up the car I had reserved on-line). The lady behind me complained to the manager about the line and was told since the line wasn't out the door it was fine. Someone else complained loudly with some profanity, and without warning, was told his rental was cancelled even though he had prepaid. After finally getting my turn and turning down lots of hard selling for insurance and prepaid gas, I was told I could have any car in row 7, and I found there was only 1 car to choose from! When I returned the car, the check in process went fine, but I noted again a long line of people waiting to rent. Although their prices are better, I will never rent from them again. I rarely write reviews, but wanted to warn others as well.

Rented an SUV from FOX. The gave me a stripped model SUV that had been heavily damaged on the side, so I looked like trash driving around. Then I told them yes to prepay fuel and NO TO INSURANCE. I was very clear about this to the cashier and even told her that I had full coverage insurance through GEICO. Instead they gave me insurance and no prepay fuel so I brought the vehicle back empty. $190 car rental ended up costing me $450. They were unwilling to help when I returned the vehicle. These guys are CROOKS. They will rip you off. I rent with Enterprise on my business travel and while they advertise a higher price, their vehicles are nice and I never pay more than what is agreed upon. In the long run a more reputable car rental company will be cheaper. Unless you like giving your money to dishonest shady people for an inferior product, I would stay the hell away from these con artists.

Rented at Denver airport... Had reserved online prior to arrival. Waited 1 1/2 hours in line to be served and then had to wait another 30 minutes for a car to be delivered. Online cost was $433 plus tax... By the time we got to the agent, cost was raised to $763. Agent said it was not 'an upgrade'... But costs had increased??? Unbelievable. We were pressured to take additional insurance in spite of our repeated statements that we did not need it. Agent was slow and disorganized. She walked out to the lot several times during our transaction with no explanation. Entire process was extremely unpleasant.

Save yourself the headache and go elsewhere!! We booked a car rental at this crap place, paid in advance; our flight was delayed due to maintenance. We called around 8:00PM to the Fox Rent A Car location in CanCun to let them know our late arrival to CanCun from USA and they NEVER ANSWERED; we called main office in USA and they "managed" to contact them via email and also phone call. They confirmed that they are 24/7 and someone will be there waiting for us... We arrived at 1:20 AM and NO ONE was there, we took a taxi to their office and it was CLOSED! Me and my family (2 children) still needed to drive 45min to Playa del Carmen and no car. I had to pay $110 USD for a taxi to take me to Playa del Carmen; in addition of wasting our time to go the next day to get a new car rental (with another company!!). It has been a month and I still CANNOT get hold of them, and I am still waiting for a refund!!! DO NOT USE FOX CAR RENTAL!!!

WORST car rental experience EVER! We rented a car for a few days this week and will NEVER rent from FOX again. 1st, you must take 2 shuttles from the Las Vegas airport to get there because they aren't in the main rental car center, (not sure why). When you have luggage, that is a huge inconvenience. 2nd, slowest service ever! We had to stand in line for 55 minutes with only 12 customers in front of me and 4 people working the counter to finally get there. That averages 20 minutes per rental. I rent cars all the time and I'm never at a car rental counter more than 5 minutes, so I thought there were just dumb customers slowing the line down. Wrong!

DO NOT RENT A CAR FROM FOX RENTAL CAR IF YOU DON'T WANT TO BE A VICTIM OF A SCAM. THEY SHOULD NOT BE IN BUSINESS. They are scam artist. What a rip off... They've got a great scam going!! What a scam of a company. Rented car from in Miami/so Florida to be in Miami because my car was in the dealer been fixed. Was never given any explanations or options about the tolls or SunPass programs. The lady that took care of me at FOX was not very nice. In reality she looked mad but that was that.

Booked Fox car rental in Puerto Vallarta on Travelocity. Was supposed to be around $11.00 and some change. When we got to Fox car rental site, they told us they had a mandatory Mexican auto insurance we had to buy in order to rent the car. Price was $177, 16 TIMES the price we were told it was going to be. Every customer I saw there faced the same fate, 'twas the ole Bait and Switch tactic. It's just not fair to change the price so significantly when you are standing there with your kids, your baggage, after taking the shuttle ride from the airport, in a foreign country. They have you and they know it. Not reputable company. Would never use again.

I recently rented from Fox Rent A Car in Las Vegas, NV and was VERY disappointed with the service and the quality of the car. The rental agent was rude and very negative. She did not want to help us as none of the other agents did. We were the only people in line and no one asked for us to come to the counter for help. We had a reservation and I had called the customer service center the day earlier to be sure there was no charge for married couples to both drive the car. I was told "no charge". The rental agent in Las Vegas insisted it was $10 a day. She argued with me for 5 minutes or more until I showed her the 1-800 number and asked her to call them. She then said she would not charge us. She was so negative and unhappy, rude, and unprofessional.

What a scam of a company. Rented car from in Miami/so Florida Dec 2015 for 15 days, 3 of which were in Miami. Was given some kind of rushed option to pay upfront $9/day for the entire 15 day use of car (that's $135!!) to get some kind of hook up pass from Fox to pay tolls in Miami). We didn't know where toll roads were or if we were even going to use toll roads and since we were only in Miami for 3 days, the economics simply did not make sense.

We rented a car from the Las Vegas Fox Rental Car. We will NEVER go through Fox rentals again and suggest no one else does. We were in Vegas for the weekend and decided to fly our son in for his 21st birthday. Thought it would be a fun surprise to rent a convertible Camaro for him to drive for a day. Rented the car online 4 days before we left. No problem, yet! We waited at the Las Vegas airport for the shuttle to take us to the rental car building. Waited at least 20 minutes for the shuttle. We were taken to the rental car place were we had to take another shuttle to the actual Fox building. We got off the bus and were greeted with over an hour long wait in line. We finally got to the front and were told many people were out sick. We were ok with that and the lady at the counter was apologetic and nice. She told us we may have to wait a few minutes for the guy to pull up the car outside.

Avoid this company like the plague. I reserved a car from them via Expedia for $100. When I showed up to pick up car, they said they hadn't taken payment yet and proceeded to charge me $150. There were no other cars available and no other agencies around, so they said take it or leave it. I showed them my Expedia booking for $100 and told them they should honor it. They said no.

All cars are damaged or has scratches on it. Inside is not clean or brakes are always not working right. Me and my family book cars online and somehow we always end up with Fox and never happy with it. I try it with other places but it's online that choose my location.

Decided to rent a car from company. Denied insurance. Rented many cars in the past and prior to rental tried multiple times to confirm rental period. Waited some time before pickup process was complete. Unorganized. Car itself was good and no complaints. Cruise was Feb 6 and had car for one day prior. Looking at an unfamiliar charge by Foxtollsandfinescom... I googled and came up FOX rental. So I was thinking possibly the final charges of my rental esp since my rental was only approx $67. Well when I looked back that charge was $197. WHAT!!! That got pass me. Tried calling them today... closed not open yet. It better be on the west coast. It's 10 am EST. What the hell!!! I will fight this to the best of my ability but will never rent from them again.

I rent many cars per year and this experience with Fox Rent A Car in Miami was the worst I have had in 25 years. Not only is the location in a seedy part of town that I did not feel safe having my family in, the people were awful to deal with. I booked this through Expedia and would expect more from a reputable site like Expedia. They advertise a cheap cost and then layer on additional fees so you end up paying more than Avis or Hertz. Stay on site at MIA and do not consider going with Fox. Never again.

They give the hard sell, trying to talk you into a sports car, unnecessary insurance, and silly options. They out-and-out lied about the gas refill policy, and they charge you FIFTEEN DOLLARS EXTRA PER TOLL for a "processing fee." They don't answer the phones at the "customer service" OR the "billing questions" lines, and totally ignore e-mails. Their "discount rate" actually ends up costing MORE than Enterprise, Dollar, or some of the other legitimate rental companies. STAY AWAY!!!

Pressured me to upgrade, tried to sell me a $72 SunPass by lying that I couldn't get to Miami Intl. without taking a toll road, battery went dead the second day, charged me an outrageous fee because my pick up was at FLL and drop off was Miami, and its off-airport location is ridiculously difficult to get to. I would never rent a car from this outfit again.

Car was o.k. but the price we were quoted in making the reservation was significantly less than that proposed to us once we were shuttled to the off-airport lot in Tampa Florida. Tired after a long flight and wait for the shuttle, we gave in to the higher price than we expected. We were offered a sun toll collector for $10 per day, and we were renting for 9 days. That would have been an extra $90. We were told that there would be a $15 charge per day if we ran into tolls on our trip. O.k. since several days we would not be anywhere there are tolls. Wow! I got a bill for $15 per toll, to a maximum of $90. I had $8.52 in tolls and a bill for $98.52. I am paying but alert everyone to this RIP OFF!

Went online to rent a vehicle out of San Francisco, email I received said I had rented 2 cars! Went back online canceled 1, then tried to call to confirm I only have 1 car rented. Was on hold over 45 min. Next day called again in the am, on hold for 37 min. Then I decided to push the "if you need roadside assistance push #6." Just to confirm what if I have a problem with my rental car! THEY FINALLY PICKED UP THE PHONE! I am canceling and would never rent from this baloney.

DO NOT RENT FROM FOX RENT A CAR. I originally booked for Nissan Versa, but upon your representative Roger’s suggestion, I had upgraded to Toyota Corolla. However, he made a false assertion of facts which I justifiably relied on. He said the upgrade to Corolla would cost daily additional of $18.00, but he would provide a discount and bring down the cost to $10.00. However, upon inquiring about the actual costs of the upgrade - less than $3.00, I found out that the representative has made a misrepresentation.

I echo all of the comments posted about this company. I booked this rental through Southwest and thought it was from them but later found out it was this sad excuse of a place. I felt so dirty entering their building. It was nasty and unkept. How lazy are they? So lazy that instead of moving the TV to paint the wall, they just painted around it. I waited in line nearly an hour to get my car. They forced a $150 deposit upon me. When it came time to actually get my car they couldn't find it, and when they did find it they said it was filthy and it would be 30 min more to wait. This was unacceptable.

I had reserved a full size car through Expedia, to be picked up at Las Vegas airport. The quoted amount was $336 for 9 days, including taxes & fees. First off, their facility is several miles away from the main rental car center, meaning 2 separate shuttles. Once there, waited in line for 20 minutes even though were only 6 people ahead of me. Agent immediately began trying to up-sell me, including initially trying to tell me I was required to pay for insurance (untrue). Then said a credit check was required to use a debit card and that I couldn't pay cash. Ran it and said I was declined, even though my FICO is 720. Ridiculous. Plus rude attitude. We left, went to Avis, and rented a midsize SUV in 5 minutes for less than what Fox wanted to up-sell us to. Lesson learned.

Rental Experience with Fox at Fort Myers - Yukon was a very high mileage rental. Vehicle was dirty inside and out - dead bugs inside and food on seatbelts. Car vibrated when driving down freeway and brakes pulsed when stopping. When arrived at my destination realized the FOB battery was dead or did not work at all, anti-theft went off every time used key to unlock the door. Contacted pickup location customer service and were rude, transferred me to roadside assistance and they were equally rude. Basically told me tough luck and if I want another car to bring it back, 45-minute drive one way from my vacation to bring vehicle back. Decided to keep vehicle and drive it as little as possible. I contacted corporate about the experience and no response. This is our third bad experience with FOX and will not use this company again. Not worth saving a couple of bucks to use this company.

My wife and I were offered the SunPass for $8 per day which we declined due to visiting for two weeks and not going far. We payed two tolls on our way to our destination and two on the way back. We left two days early due to bad weather and missing our kids. They charged us for the two days we turned it in early plus $15 each day on top of the cost. After arriving home we received a bill for 15.26 for a toll they said we did not pay. The toll was .26 cents and they charge 15 to process. We called to try and explain but this company is full of scammers and we will never use or recommend this company to anyone.

I rented a 7 passenger van, drove to pick up the members of my church only to find out the back seats were missing!! I had to come back to the rental in Miami for them to tell me they have no seats. I then asked for a refund and the manager (a bold big guy) said I will be refunded 100% but did not gave me a receipt. It turn out he did not knew how to cancel an account and gave me the original rental receipt. I asked for the cancellation receipt and another staff called the company since apparently they don't know how to do it... more like they wanted me to leave and take my money. Worst place. I never had this issue renting a car. Dishonest place with horrible customer service. Don't come here! Ever! Don't rent from them!

I rented a car out of Tampa. First the agent tried to sell me $8.99/day to cover all electronic tolls in Florida. I told her I was driving to Sarasota and back and she told me there were no tolls and not to worry. Two weeks later, I got a notice from Fox informing me I owed 26 cents, plus a $15.00 administrative fee for failure to pay a toll. Fox told me THEY paid the toll, except for 26 cents. The location of the electronic toll was on the very same road where the car rental agency was located - Hillsborough Ave. I never saw a toll reader/scanner, but admittingly, I could have missed it. So, I paid the $15.26 but will not rent from Fox again. (The building was also run-down and not in the greatest part of town, the parking lot was mostly dirt, and the lot attendants ignored us as we searched for our car in the poorly-numbered parking spots.) Sometimes, it's better just to pay more and stick with the reputable car rental agencies.

My wife and I recently rented a car from the Phoenix, AZ Fox Rent A Car for the week, was the cheapest we could find and I know why now. They are very understaffed and their speed of service is very poor. When we first got there after checking in we proceeded to the lower garage level to get our vehicle. They gave us the keys and said it was "over there somewhere..." Usually the rental place brings you the vehicle so you and your family don't have to walk to find it with all your luggage. Keep in mind we had 2 children with us at the time, 1 and 4-year-old. We found the vehicle and immediately noticed damage not noted along with the inside being dirty. I told them about the damage and they checked it off, said OK.

I rented a car at the Los Angeles location. I vow to NEVER rent a car at any Fox Rent-a-Car locations, EVER again. I never write reviews unless I am very dissatisfied with a service. If I can rate them negative stars, I would. I declined the subsequent insurance and road side assistance options, yet, still got charged for it. On top of that, I got charged a late fee AND an early fee. First, an EARLY fee?! I've never heard of that in my life. Second, how do I get charged for being both late AND early?? I called them to try to resolve the issue and the customer service line would not help. I said that I always decline insurance because my personal insurance covers rentals. They told me to email them a copy of my policy.

We set up an account with Fox Rent A Car in Alajuela, Costa Rica. The prices were fair, but the insurance was not. We paid $450 for 6 days of full coverage - that I did, surprised but with no complaints. The car I had chosen was an SUV automatic and it showed a Range Rover (or something similar). They pulled up in a Suzuki Jimmy - pretty much a Lego on wheels and it was a stick shift. I complained and asked for the car I had picked, they declined. The day before we turn in the rental the spare tire on the back (not locked) got stolen and I had to pay $150 for it. They said it wasn't covered. I was theft covered with full insurance. This wasn't a flat.

Horrible service all the way around! The salesperson will lie to try and up sell you. She asked me where I was going and when I told her she said "There's toll roads and you can ONLY pay through them or you'll get ticketed." This service was $135. I knew there was no toll roads to where I was going. They do such a hard sell that they make you feel uncomfortable. They do not install car seats for you. When I told the manager on duty that I couldn't figure out to install the car seat he said he didn't know how either. Really? It's your car!!! He finally came out to try and help after I twisted his arm about it. After you return the car they send you a survey as to rate your experience. We advised them how horrible it was. While Karin the customer service rep empathized I requested a call from Paul ** the general manager. It's been a week with no response. This company just doesn't care in my opinion.