Silvercar Reviews

I booked a car months ago, got a confirmation email with a confirmation number. Right before picking up the car they let you know that your account is incomplete, cancels you reservation with no possibility of completing the profile. Now I have a trip in few days, all the cars in the area are gone and I no longer have a reservation and have to buy an overpriced last minute flight instead. Contacted support and they tried to blame you, instead of trying to solve the problem with their booking system. I rent cars at least 10 times a year and this is by far the worst experience I had with any car rental companies, definitely what I would expect from AUDI.

After renting from SilverCar I saw an unexpected $50 charge on my bank statement. I called SilverCar and was told a camera violation (either red light or speed camera) was assessed against the vehicle during my rental period. I requested a copy of what they had received, but was told the fee was already paid so I would be unable to dispute it anyway. I let it go and never heard from SilverCar again.

The rental could not have gone smoother. Received a call when our flight landed from Ahmed in Seattle. He indicated that they would be able to deliver the car at the airport at no cost. Saved me an Uber trip to pick it up. Arranged the drop off at the airport for a small fee in the short term parking. Very accommodating for us. Could not be happier with the service we received. Q5 was spotless and a great drive around the Seattle area. Will be using Silvecar again! My only complaint is that their locations are limited, so we may not be able to use them as much in the future. We had a great experience all around.

My wife and I rented a vehicle from Silvercar. When I returned it with a full tank and went over the details of the rental we noted a small "star" crack in the windshield. I was informed that it would cost me $55.00 because they have a deal with Safelite. I agreed to that, it seemed fair. I just received a call from Eric at Silvercar informing me that they left it out overnight and when they returned the next morning, the "star" was now a crack and the entire windshield needed to be replaced to the tuned of $2000.00. Eric told me that they had worked the price down to $1800.00. This to me is a simple case of theft. I left the car in their hands and my contract was fulfilled and now they believe that they have the right to charge me for their negligence. I have submitted my complaint to the Attorney General's Office of Texas.

Great company! Especially if you want to drive an Audi! I will only use this company from now on! Professional, courteous, great rates. If you love Audi or have been wondering what it’s like to drive one, rent here!

Do not rent a car from Silvercar. We reserved an Audi A4 on Travelocity weeks before our trip. When we arrived in Newark and called the Silvercar number according to their instructions, we were told that they had unilaterally cancelled our reservation. They had not informed us of this in advance. When I asked for an explanation the only one they would offer was that I had made the reservation through a third-party vendor, meaning Travelocity. As I understood it, their company policy was that they could cancel third-party reservations whenever they wanted, without notice to the customer. I suspect most people use third-party services like Travelocity, Kayak, Expedia, etc., this policy would entitle them to cancel most reservations. Buyer beware!

I was able to get a call back from the General Manager of Silvercar Denver and he went above and beyond to try to work out the situation with me. We agreed that the situation didn't go well and he negotiated a lower rate with me that was satisfactory. I now feel comfortable using Silvercar again and he was a very helpful individual.

We arrived at Orange County airport a few weeks ago and contacted SilverCar as instructed. I advised the driver that we had 4 people and luggage. I called to check on his ETA due to it taking well over the 10 minutes as promised. The person on the phone stated he thought someone else was picking us up. He then says he will meet us in another 10-12 minutes. He said look for an Auto A4. I said, "Is that big enough for 5 guests and luggage?" He said probably not, so he turned around and went back to get an SUV.

Went to pick up my Silvercar Audi rental only to find out they did not have my reservation. Showed them my print out confirmation and they still were clueless. My week long rental was going to cost $385.00, they would not honor this and told me the rate to rent for the week was over $900.00. We ended up taking the shuttle back to the airport and rented from a reputable company with no issues. Also, this was a Sunday and we soon found out no manager on duty and NO ONE would be available on phone either. NEVER USE SILVERCAR!

We rented a silver car in Miami for a few days and upon return the guy who received it took out his phone and found a tiny scratch using his cell phone light in the dark and rain. He said "let's just see what they say " and we left. When we rented it was fairly dark as well and we really did not inspect very well thinking it looked fine at a glance. Later we received a 3000 dollars ("discounted" to 1600) dollars for repairs, loss of rental income while the care was being repaired. We paid the bill ourselves rather than have our insurance increase and got were supposed to be reimbursed our deductible WHICH went to SILVER CAR and they cashed THAT check as well. We are YET to get that money back!!!! Rip Off.

I reserved through the app months ahead. When I went to pick up the car the morning we were going to the Grand Canyon, the store wasn't open. The hours on the door was indicating that it should of been open hours before but the door was locked. I called the 1-800 number and spent over an hour with them on the phone until we decide to go down the road at the car rental plaza and rented a car with another company.

Very professional and personable. He was made for this job. I was picked up on and arrived at my destination on time. I would definitely use this service again. There were several options to choose from depending on size. And many different prices and colors. This service has more options than other companies! My perceived value was good when I shopped around and checked other websites. They slap offer discounts at times. Keep an eye out for discounts. They are around. The ease of checking out was quick and easy to figure out. I thought it was easy to understand.

They provide outstanding Customer Service and are extremely helpful in matching up the very best Car. They really take the time to consider your overall needs and desires as far as cost and Car rental needs. They are a very fine Car rental Company who provides the best experience and service! I highly recommend them for the following reason. They have fantastic Customer Service and really put your needs as a Customer first and foremost! They also go the extra mile to ensure you get the best affordable rate and desired Car Rental available.

Very nice and helpful. Pleasure to work with, great and helpful employees go the extra mile to make sure everything is pleasant. Can't wait to do business again. Very diverse selection of cars. All were very clean and good looking with no mechanical engineering problems that I could see, appreciated the walk through going through all the features of the car. Great rates and fees, very competitive rates, much better than going to a different rental company and paying a higher rate for the same car. Very simple and easy checkout process with very helpful employees, going over all the fees and getting the rental all set up for me. Very understanding and helped with all my questions.

Very friendly service. Very helpful. Answered all questions I had and were very nice to my wife and kids. I will definitely rent through them again in the near future. I was able to find the exact car I wanted. Moon roof, cruise control, air conditioning, power windows and locks, gps, wifi, and charging stations for my phone. The prices ranged from low to high, and though I spent more on the car I selected, I felt it was well worth the money. The car was one of our favorite parts of our trip! Absolutely no issues with checkout. They were friendly, quick, and made the whole process effortless. I will definitely rent from them again in the near future.

They were very helpful and reliable. Any questions I had they addressed and answered thoroughly. They were very patient and kind and I would recommend this company. I was happy with their selection. There was a wide variety to choose from and many options. I was not unsatisfied with their options and would use them again. The product was of high value and quality. It felt safe and reliable and I would definitely recommend this to others as the value was of really great quality. The checkout process was easy, quick, and friendly. It could have been done either automated or in person but figuring everything out was fairly easy.

They were helpful and really professional. I wasn't sure about what car I needed and they help me choose between a few they had and everything went on smoothly from there on. At first I didn't know what car was fitted for the days I was going to be renting. They had too many good options and they helped me pick the one that worked best for me. I'd been to different car rental places and this was never one of my top choices...so when I decided to stop there I was actually surprisingly at their good value. The guy that helped me check out was really helpful and really walked me through the whole process very patiently. He was nice and understanding from the beginning.

Very knowledgeable & very friendly, unlike other representatives, most won't even do that, because they don't want to & because they choose not to. Wide & various selection of merchandise compared to other retailers whether they have bargains or not, because it doesn't get any better than this. The value is better than other retailers because they don't care about value, they just simply care about making a paycheck, despite the clarity of the merchandise. Faster than most to where you don't have to wait in line or in a queue, because speedy- check out is the best, unlike long lines & long waits, therefore, no worries or being upset.