Fox Rent A Car Reviews

Never again would I rent from these people. And would not advise anyone else. Came for a short stay at Hollywood/Burbank area on Friday afternoon only to have my prepaid/prebooked reservation cancelled. Why? Probably out of spite and xenophobia (my accent). Can't think of nothing else. After providing the contact number (the only one required per rental contract), they asked for second (?emergency) number. Did not explain how they were going to use it - "just to fill the form, we will not call." After I hesitantly provided another number, they proceeded to ask "who is going to answer?" I was not comfortable with this line of questions, so they refused service and cancel reservation. Just like that. Declined to call manager on duty, did not provide their names.

DISHONEST & SLEAZY! They told us CA required 2 levels of insurance, even though we said we have auto insurance. That cost $300. They also said we needed to pay for the Plate Pass in CA for tolls, especially if we were heading north because it would 'save' us money. We went through one toll leaving and one toll coming back. That cost us $100. If they train employees to rob the customers, I guess they succeeded. We don't get to take many trips where we fly and rent a car because of expense. We expect a legitimate business to be a little more honest. And if you see the 4.5 stars on their website, there are no reviews. Looks like they put it there to make it look like people had a good experience.

I unfortunately lost the key fob for my vehicle. We had 2 drivers and only (1) fob. I was flying out early the next morning. I was able to get a hold of customer service after midnight. They scheduled a tow from where I was staying back to the airport. Guy was friendly and helpful. I flew home and then this afternoon I get the bill… Mind you the rental car was $19/day+$139 for an additional driver (which I was supposed to get back). They charged me $336! Because I couldn’t fill the gas, they charged me another $116 for 9.5gal/gas!!! Then came the bill for the 25mi. tow and fob+programming=$610. Hint: *** A rental car company may charge anywhere from under $50 to over $600 for a lost key fob and reprogramming. NOW!!! Given the luxury of between $50/$600 what do ya think they charged me? The most they could!!! I cannot in “good conscience” recommend a company who takes advantage of someone’s misfortune! Lovers of $$.

Awful. DO NOT USE FOX. They did not show up at the airport for nearly 45 mins to pick us up and take us to our car. They gave me a defective car that broke down. They would not help me when I was broken down on my way to the drop off/ airport. Customer service hung up on me repeatedly. They did nothing once I got there with the help of the state roadside assistance (no help from them). They charged me additional hidden fees and then charged me "service fee" of $40 more than a month after our business had completed. When I tried to get this resolved, I was hung up on, treated rudely, and transferred around. This company is shady and product/service was terrible. Stay away from Fox.

Do not rent a car from Fox Rentals. I rented a car at Sea-Tac Airport from Fox and it was a horrible experience. First, the representative at the counter stated I should not drive a Charger through the pass indicating it does not maneuver around corners. She stated she could get me into a small SUV for $123. Less! Ended up to be $123. In addition to what I already paid. The car was disgustingly filthy which I couldn't see initially due to the lack of light in the parking garage. It has black tar all over the sides of the car, was damaged on the right side and the inside had food between the seats, no floor mats and looked as if it had never been cleaned. I attempted to clean windows and inside but the dirt was engrained and wouldn't come off.

They scam you. Don’t rent from here unless you want to pay double what they originally told you. I was told I would be paying 290 ended up paying over 400. It’s in fine print so won’t get money back..

DISHONEST! LIARS! CROOKS! If I could give negative 10 stars on this rating I would, bad enough I had to give 1 star just to post this as a warning to others. Stay FAR away from this company! I rented a car for a weekend trip to California in mid-September and upon arrival I was required to put down a $500 deposit simply because I do not own a credit card, and when I was asked if I wanted to prepay for gas (in the event that I might need it), I was informed by the person at the counter that any money not used for gas would be returned to me, only to find out that the return agent that checked my car in LIED about the fuel level of my car! I returned my car with a FULL TANK and the return agent listed it as empty! 😡

I have rented from Fox at PBI Airport several times. Yes the rental is cheaper, but the sales staff is deceptive and two times I got poorly maintained cars. I also was lied to or possibly the staff is poorly trained, which cost my last rental to being quoted at 117 before fees and taxes to 445 after insurance was added without me knowing and prepaid gas, which they assured was a better deal. The fuel charge alone was 95 dollars on a 3/8 full tank. I had to return the car with no a/c and got a replacement with a horrible smell. I asked them to take the insurance and prepaid gas off for the replacement and was told customer service was the only way to do that. Customer service said I had to do it at the location I rented from. Absolutely the worst experience.

This was an option through Expedia and think they are in on the scam together! They tell you that (Fox Rental) is a non refundable / non changeable rental. Ok, but then your flight is overbooked and your airline changes your flight therefore changing your arrival time to the original destination. Catch is this; they tell you oh we can request a waiver/voucher for this rental, so you can be reimbursed, due to the airfare changing your flight (I guess this is an option when airline changes your flight on non refundable bookings.) To which they (Expedia) will obviously try to book you another car reflecting your new time of arrival. BUT really won't get you reimbursement.

I was scammed with the information I received from the agent who gave me the car. Agent mentioned that I need the toll pass as California has so many tolls. I mentioned the route we would be taking and she said every toll is $15 and that we would be going over many. She said we would not see them but they have cameras. She said we would be crossing at least 2 a day. So I signed for a toll pass for $140 for the 10 days. I crossed 3 tolls and they were each $8. The manager and she said the agent should have not told me that. Well that doesn't help me. She said there was nothing she could do. (Besides all the hidden charges!) ($16 for the shuttle ride which you need).

I booked the vehicle online and was told I may have to pay a young driver fee when I arrive. When I arrived I was told I could add my spouse for no additional charge. They told me I would need the plate pass for the route I took, and they made me buy an insurance (which I bought the cheapest option) but after all was said and done I was forced to pay an additional $750 on top of the $580 I paid online. Come to find out they DID charge me to add my spouse because she was also under 25. We were also lied to about the route we needed to take so we never needed the plate pass. They took advantage of my young age and my naivety and purposefully withheld important information as well as made some of the information difficult to understand for people who are not well versed in travel.

Ripped me off!!! Never return our 1000 deposit. Almost been 2 months and nothing. Tried to get ahold of someone. Never a response back. Lots of hidden fees. When we were waiting for 2 hours to get our car nothing but rude service.

First, I have rented with FOX Rental Car 3 times in the past six weeks. Due to an airline flight delay today, I missed my connection and had to get rebooked on another flight. Fox Rent A Car (Austin) said that since it came from Priceline, they simply said the money is forfeited since it was prepaid. All they had to do was adjust the time of pickup due to flight delay. Awful service. I paid a full week and they just kept it without providing a car. Last time I ever use this company.

Horrible company. They failed to meet the requirements for my rental. I lost 15K in my paid vacation because they did not provide the me with the car registration or proof of registration knowing I was driving to Mexico. I bought the insurance through them so they knew I was taking the car. When I submitted a certified letter along with all receipts and proof of insurance through THEM they never responded. So now in taking legal action because all I get is a "contact through email". I have called, emailed and mailed certified and they still don't reply.

I rented a car from Fox Car Rental through Expedia. This was my first and will be my last car rental from this company. My flight was delayed, traveling to West Palm Beach, picked up the car from the airport. The representative that assisted me asked if I wanted a SunPass, I said no, I was just using the car to get to and from Port St Lucie. He proceeded to state if I pass a toll, the charge is $90 and there was no way around the charge. I stated I wasn't familiar with FL and that $90 for a toll charge was pretty steep.

I was charged twice for my rental. Once was for the rental plus security deposit of $500 on a debit card. Second was just the rental on my charge card. I did ask to pay with the charge card rather than debit at the counter. When I asked for a refund of the first charge, I was told there was a processing fee of $99 so I would not get back my full payment. I refused to pay that fee because it was never mentioned in any of my paperwork. They described it as payment for the service of arranging my rental. Then they offered to reduce it to $49. Finally talked to supervisor and got full refund of the debit card payment. If you get caught in this, be persistent!

THE ABSOLUTE WORST EXPERIENCE EVER RENTING A CAR. If you decide to rent from them keep ALL your receipts. When you drop off your car log the time. This company will rip you for every dollar they can and then they make YOU prove they're wrong. FOUR MONTHS LATER I'M STILL GETTING BILLS!!!! This company should be investigated.

Hidden fees, once I exposed them, they refused to rent to me and threatened to kick me out of the branch into the cold to wait for the shuttle back to the airport, until I called the police, all after a long haul flight. Rude manager that has definitely done this many times before judging by his demeanour.

Hopefully, I can save another customer from making the same mistake I did by using Fox Rental services. DO NOT USE FOX. Go absolutely anywhere else for your car rental needs. I travel frequently and had the absolutely most frustrating experience with Fox. Long story short, my flight was delayed and I arrived 45 minutes later then contact cut off time for a no show, customer service stated I would need to reschedule a car, no big deal, I thought, so I rented another car at Fox. A few days later, I notice my card was charged 2x for the same rental. I called them immediately and pleaded my case to have one the rental charges removed or a credit for a future rental.... no dice... no compassion or common sense customer service experience received here. Only received you were late and no refund or credit will be issued.

I had a very disappointing experience with FOX RENTAL CAR. From start to finish, their lack of professionalism and transparency made my rental process incredibly frustrating. Initially, I was attracted to their property due to the attractive terms presented to me. However, once I signed the lease, I encountered numerous unexpected charges that were never disclosed beforehand. Despite reaching out to their customer service multiple times, I received vague responses and no real resolution to my concerns.

I rented a car through Expedia, picked up the car at Fox. I was charged for damage insurance that I had refused. I had already purchased insurance through Expedia and I carry a full coverage personal policy that covers a rental car. When I realized Fox had charged my credit card I reached out to them, they didn't even have the courtesy to respond. Expedia tried to intervene on my behalf, Fox declined to review. When the picked up the car the representative asked if I wanted damage insurance, I said no, she then asked me to initial the electronic screen. She then asked for a signature and credit card. I asked why she needed my CC I had already paid Expedia. She said airport taxes but didn't mention the damage insurance charge. I really would not have purchased a 3rd insurance coverage. Be cautious of Fox tactics when you pick up your car or better yet choose a more reputable company to rent from. Learned my lesson!

San Antonio International Airport. Rental from August 26 through September 3rd 2025. I will never rent a vehicle from Fox Car Rental again. They advertise themselves as a discount company with great rates, but that is far from the truth. At the rental counter, you are hit with numerous hidden fees that quickly erase any so-called “savings.”

I had a rental booked with Fox for a flight from Houston to Las Vegas in Jan 2025 for a business conference. Houston experienced a once in a lifetime snowstorm that week, and the night before my flight left the city shut the airport down completely and canceled all flights. Something that hasnt happened before. Disappointed by missing the conference for sure, but everyone was easy to deal with, the hotels, the airlines, all quickly gave refunds as it was an OBVIOUS act of God and way beyond my control. Everything that is except Fox rental cars. They decided to dig their heels in on this $220 rental and 'pretend' that I canceled the rental for unknown reasons.

My rental was going quite well, not much wait at the counter, car was clean.... Several weeks later got billed for 4 tolls (I had brought my ez pass but several tolls failed to read it). Not only did they bill me $15 per toll in a "convenience fee", they took it out of my credit card before I even saw the notification. Never again.

It may seem like you are getting a low deal BUT you are not!!!! They charge for everything and anything - unlimited miles do not include crossing over state and the ridiculous add-ons besides taxes. Save your money and get a rental car from a reputable car rental place - May pay a little extra but not as much as you would pay with the "cheaper" car rental place.

With all their hidden fees it cost me over $600 for a 2 day rental. I would not recommend them or Priceline where I made the reservation. Neither one would adjust the price. A big ripoff. I only put about 100 miles on the car.

Fox Rent A Car is a scam. I rented a car with them in Miami. I was told that I needed to obtain an EZ pass for tolls to avoid paying 40 dollars per unpaid toll. While I was driving, I noticed that the tolls were under a dollar. They lie to have you pay for an EZ Pass. I ended up accruing $5.62 in tolls. Fox Rent A Car charged me a 15 dollars administrative fee per toll and I had five tolls. As a result, they are asking me to pay 75 dollars on top of the tolls that I accrued. This is the most crooked business practice and desperate attempt to obtain money that I have ever seen. I will dispute the administrative charges with my credit card company.

Did not have a good experience with FOX Rental. The vehicle wasn't clean when I picked it up, the people out in the bay were EXTREMELY rude (coming and going). I didn't get the toll coverage because the guy at the desk said it wouldn't be worth it, I could just pay if I used any after the fact. Was yelled at by a guy in the Bay when I was dropping the vehicle off because I wasn't fast enough for his liking. Ended up pay a $90.00 fee for 6 toll charges totaling $19.95! My credit card was hacked after the final charge and their website to pay and pull down information regarding toll charges leaves a lot to be desired.

Paid twice what was booked online, hidden fees and charges more than doubled the price, won't check you out, they email your receipt and take out all the hidden charges 2 days later so you can't dispute them in person, can't get anybody on the phone or email or voicemail. DON'T USE THIS COMPANY.

Had car book and paid for through Priceline. Lady named Amber tells me, "We have no cars for you" and wanted me to pay an extra 60/ day for an upgraded car. I asked for a manager and she told me they had none. Had to go ask people in the lot for a manager and found him outside. He tells me they have lots of cars and goes to talk to her. Tells her to help me. When he walks away, she tells me she won't help me. Had to get the manager again, he came back in and did my paperwork himself. Had my three kids and wife waiting while this lady played games.

This was the first time I used Fox Rental Cars. I got the car through Capital One Travel which was also a first time experience. I would never use either one of them again. When I rented the SUV on Cap1's site it immediately charged me $703. I noticed the return date was wrong when I was standing at the Fox counter. He said he couldn't change it because it was a prepay. The car that Fox gave us had several issues. The oil change light came on every time we started it. The rental guy cleared it and I thought he turned it off, but we had to clear it and another alert every time we turned the car on in order to see our speedometer. The backend of the car by the tire wheel was all broken down and anything we put in the back, including our suitcases rolled into the hole.

DO NOT RENT FROM FOX!!! Rented a car from them in Austin, TX booked through Expedia in July. The car was good is the only thing nice I can say about them. When we got to the check out counter they pushed a lot of add on you. We did accepted couple but rejected the most expensive ones. When they offer all the and on, they have you initial after each one if you accepted or rejected it. At the end they tack on a 150.00 deposit. After you sign the agreement they give you no paper work. They told us they will email it to you later. After returning the car and headed home, we checked our email for over 2 weeks. Got nothing. Had to call them about it and found out they had the wrong email. Finally got the invoice and found a lot of add on charges for stuff we turned down. Called them about the add on and the 150.00 deposit. Told them we rejected most of them. Had to go through email to try to get the money back on them.

We reserved a mini over a month prior to our trip. Upon arrival, there were no minivans available. We've been traveling all day, and it was late in the night, so we need a vehicle to get to our destination with our children. They provided a SUV, in which wasn't our original vehicle. After our trip, I contacted both the location and customer service requesting for a credit or discount. Supposedly, the SUV we used was an "upgrade" and they wouldn't provide a discount or credit back. Customer service said that because we signed it and used vehicle, there was nothing more they could do. Fox didn't uphold their agreement in which we reserved a minivan. I don't care if it was a "luxury" SUV, the point was that they didn't give us the minivan we needed. We had to install three car seats, try doing that in an SUV. IT's not like giving me back $150 would make Fox POOR!

My cousin and I had a horrible experience with Fox rental car. I wouldn't even rate a zero for this company. They are scammers and dishonest in every way. When my cousin and I reserved our car, we were not prepared to be waiting and looking for a car that was suitable to drive. When we went to fox to pick up the car, they had only one car that we got and it was horrible. After almost an hour back and forth we found a car that we thought was okay, but turned out to be just as uncomfortable as the first car. After the whole ordeal we were told by the manager that we would be charged $130.00 but now we find out that the deposit was not refunded and the total price was $289.00. Fox rental car was and is a horrible. The staff is so unfriendly.

I was very pleased by the quality service and quality vehicle I received from Fox Rent A Car at the Orlando, FL airport, this August, 2025. The vehicle was spotless and properly filled with gas. The shuttle to the off-site pickup location was timely (about every 30 minutes at one of a number of locations at the expansive airport.) And the driver was good at providing information as to the drop off procedure. The Apple CarPlay worked well with my preloaded Google Maps. The charges were better than Hertz, Avis, Enterprise and other airport based car rentals. When I dropped off the vehicle, I left my SunPass transponder in the vehicle. They called me before my flight and informed me they would send it to my home address within a few days. Within 6 days it was delivered via USPS. I intend on using Fox in the future and recommend them.

Rental process was slow. Only one person at the desk. When I received my bill I was charged for insurance even though I told them that I DID NOT WANT the insurance. The guy at the desk refused to give me a copy or email me, at the right email address. I never received a copy of my bill until after my trip and I had to call to get it. When I did call they gave me the runaround.

If I could rate this a 0 star I would. The service while renting the car was great, however everything else was a complete disaster. I made the booking through Expedia with the flight, at the Orlando, FL location. It did not have that they were not onsite, and had in very small font in the confirmation that a shuttle would need to pick us up and take us to the rental car location during "normal business hours", not mentioning what the normal business hours are. I started freaking out as it was after 12 AM. Then another person from my flight overheard and said he was getting a car from Fox also and there would be a shuttle. My fiancé was on the phone with Fox and they said a shuttle would be there no later than 12:29 AM. Well, 12:37 AM is when the shuttle got there. I was just happy to see them. Then, renting the car.

This company is absolute awful. Paid directly on their site to take advantage of cheaper price. Called and spoke to a ** woman who worked there and told me it would be safe to cancel and that I would be eligible for a refund. Little to she and I know their policy says they won’t refund your money but rather will give you a credit up to a year later. This is absolutely evil business practice. That’s my money not yours! Never again will I waste my time with this rotten company. I’ve rented with them in the past and haven’t had issues but this is just outrageous! Renter beware!!!!

I am extremely disappointed with my recent experience with Fox Car Rental. When I declined their insurance, they demanded to see proof of my personal insurance policies. I wasn’t prepared for that, so I had to spend 45 minutes retrieving the documents. While inconvenient, I accepted that part. However, they then charged me an additional fee simply for using my own insurance—which I reluctantly accepted. They also required a $1,000 hold on my credit card, which I complied with.

This company is not honest! Do not rent car from them! I booked a car through Expedia; paid for it already; but when I get to the counter to pick up, they charged me more a bunch of taxed and fee, and end up 3 times higher than they quoted in Expedia.

I rented a car in CA for a few days and generated 5 small outstanding tolls in a bill from FOX. However, FOX added $15 each totaling $75 for the 5 tolls. This is a rip off with such a heavy charge. I was told at rental desk that FOX would help forward the toll bill to me and thought this would be part of the services. I can understand a one time service charge, say $15, for the toll fee collection but not by each. Luckily I did not pass the toll booth too often. This is a malpractice or at least lack of friendly pre-warning to customers. I have now seen numerous complaints on many review sites about this reckless behavior. It will certainly drive its customers far away.

This is without a doubt the worst rental car company ever. They charged me for a couple of gallons of gas when I had filled up the tank. I called customer service and she asked that I send receipt and I also had picture of gas gauge showing full. She never responded. I called back again and got someone else. He asked for all of my gas receipts. I sent all of them to the email he sent me. Never responded. Then called back a third time and "supervisor" said my receipts weren't high enough for the miles on car. And basically told me I was lying when I told him the price per gallon at the ARCO. This is unbelievable over less than $16 but it's the principle. They are wrong and will not take off charge. Don't ever rent from them.

Wish I could give them a 0 star. I sent my wife and her friend to Tampa for a getaway. I reserved and paid upfront for the rental through Expedia (181.00). Once my wife returned the car we were hit with hidden fees, extra charges, and unexpected costs. She took the damage protection (her fault as she doesn't travel all the time like I do) which ended up being more per day than the rental. She was never told a price upfront. When I called them about it the woman I talked to was quite rude. At the end of the day the rental cost double (186.00 extra) than I thought I paid for. Stay away because you will pay much more than you did when you reserved. Also to note, even though the car was reserved and paid by me under my name as her the driver under my Expedia account they would not talk to me until I got authorization from her that they could talk to me about it!

I waited 45 mins in 95+ degrees for the Fox shuttle in Ft. Myers Florida! This is beyond unacceptable! Can’t call the agency location direct and customer service offered to send an email to the ‘counter’. How is that helping anyone? I almost passed out from heat stroke. If I could have cancelled for free I would have. And I certainly didn’t pay cheap to get this rental.

Never, never rent a car from Fox! We rented our car from Fox Toronto Pearson airport in Canada. Called for pickup (which we were told to do after picking up our luggage). When we got there waited until in line for over 45 minutes and when we got to the counter, they told us we were late and therefore they gave our vehicle away (they said we were a no show). Finally, they gave us a car instead of an SUV, barely fit our luggage. The car was washed on the outside & filthy, filthy on the inside. Counter employee was so rude, I can’t believe it. Never, never rent from Fox!

I rented a car from Fox Car Rental at their SeaTac office in Washington State from April 14th through the 17th and returned it in the condition that was given to me at the time of pick up. At the time of pickup, I was provided paperwork that clearly listed all existing dents and scratches. Upon return, no new damage was noted by staff, and I was not informed of any issues — everything appeared to be in order. Now, four months later, I’m being contacted and told I’m responsible for a cracked windshield that was never mentioned during the return process and absolutely did not exist when I returned the car. The idea that I would be held accountable for damage that could have occurred long after my rental period — with no timely documentation or evidence — is not only unreasonable, it’s deeply unethical.

I booked a car rental with Fox at Austin Airport through Expedia for $249. However, when I arrived at the airport late at night, I was told I had to pay a total of $947. The majority of the charges (shown on the receipt attached below) were unclear and incomprehensible to me. Because it was late, I was in a hurry, my English isn't very good, and I had already paid a deposit on Expedia, I had no choice but to sign. But I feel this is outright fraud. I’ve rented cars from Fox many times in California, Nevada, and Oregon, and I’ve never encountered such excessive hidden fees. I don’t understand how they’re allowed to operate like this in Texas.

If I could give zero stars I would. I rented a Fox Rent A Car in Orlando in June 2025. The car place is a bit far from the airport (about 10-15 minutes). Which wasn’t a big deal if it saved money. But here’s where the stress really began. The line was long and slow moving. Then the Fox company pressured me to get a $200+ insurance plan I didn’t need. They took a $365 deposit I wasn’t sure I’d get back. This caused unnecessary stress throughout my trip. I did get a full refund on my deposit, but it took several days. I felt terrible that other people were talked into up to $400+ unnecessary insurance plans. Truly criminal.

Similar experience as others, we found hidden fees or misrepresented fees once we received our bill. For example, we reserved the car for noon, but our flight arrived early and things worked out that we got to the car rental in SEA about 1.5 hours early. It appears they have charged us $20 per hour for getting it early - so make sure to time everything correctly or you will be charged! There was no mention at pick up that they were going to charge us, we would have just waited to pick up the car. Hidden Charges #2 (and really quite mind blowing). We paid for the pay for fill up at $4.42 (in rental agreement), but because "we returned the car with more than a half tank" we were charged 9.96 per gallon. So it's better to return full or under half. Because it was only a couple gallons I guess they charge more.

I rented car through Capital One reward program. The worst rental company in the world. I had a severe knee pain and asked the driver to help me to put the luggage on the rack, driver didn’t help me and said everyone has a knee or back injury. I was really surprised. My credit was charged $148.31 extra.

DO NOT rent from this company. Rented a small suv from Austin airport. Both front tires almost worn down to tread warning. Had 53k miles on it. Lots of dings and scratches and front window rubber gasket was hanging lose at top of windshield. It gets worse, I opted to not get a toll package. I figured I would get billed from Fox for toll charge like every other rental car company...this did occur; however, they tack on a 15$ "administration" fee every time you go thru a toll. I had 8$ in tolls and they charged me 90$ in administration fees on top of that. Of course they say it's in the agreement about admin fees somewhere in the 500 words of fine print. Much better options out there. I will not rent from them again.

I'd give them 0 stars if I could. My only experience I had with them was a nightmare. I booked a vehicle through Expedia for a total of $187.81. When I got to the Fox rental desk they didn't have the exact make/model vehicle that I requested. They had a similar vehicle but of course it was going to cost much more, ($500), even though my Expedia agreement stated that "or similar" would be the same price. I argued to no avail. If I cancelled I would loose the $187.81 to Expedia and still have to pay for another rental vehicle through somebody else and spend much more time that I didn't have. I took the deal thinking I could escalate it later, which I did, but to no avail. Bottom line, DON'T DO BUSINESS with FOX. Go somewhere else!

Flew to Chicago, had a car reserved weeks in advance, yet when I arrived I was told that my car was being cleaned. I asked the girl if that really meant that they did not have any cars and she said yes. We had reservations at the field museum in which we got there an hour before closing due to the 1.5 hour wait for our car. Vehicle was fine, they noted all the scratches and dents, and returning it was OK as well. A month after I returned it I get a toll charge citation in the mail from fox, and for a $2.80 toll they are charging me $62.80. Not cool.

I rented a car with them in March, the windshield was cracked. I made the claim to my insurance company at the same day of the success and after 2 months they never worked with this and they try to send me an invoice when in Florida, windshields are covered for Full cover and Comprehensive like my policiy, even American Express offered to take the claim... Avoid to use them.

Fight for what you’ve been quoted vs what they want to charge you. Definitely take pictures and videos before leaving the lot and inspect everything. We drove off without doing so except taking videos of the outer vehicle. While in the road, we noticed the alignment is off and the van is making some tire noise. We checked the tires when we got to the hotel and we noticed that the 2 front tires are balding and have cracks. We immediately called it in and requested for a replacement. We ended up calling back after over an hour waiting for their call back.

We reserved a Fox rental car through Southwest while in Austin TX. Upon returning it, we were told that a detailed bill would be forthcoming, that was in mid May. As of mid July, NONE has been received. I requested, via email several times a detailed invoice only to be told, that for privacy reasons, I couldn’t get one because my name nor my wife’s name were on the account! After filing a dispute through MY CC, the card to which the rental was charges, I’m told a detailed invoice is forthcoming via the CC company. We’ll see if the invoice is acceptable.

This review is for The FOX Miami Airport (3275 NW 24th Street Rd, off-airport). I definitely do not recommend this place—especially the representative named **. His attitude changed as soon as I declined the insurance he tried to sell me. Without asking, he automatically added a $150 toll fee and expected me to pay it. When I questioned the charge, he started lying, claiming that everywhere in Florida has tolls and that if I didn’t prepay, I would be charged $15 each time I passed through one. When I refused, he got upset and kept threatening me with the possibility of even higher toll fees. After he completed all the paperwork, he handed it to me and kept saying, "Bye, go," while I was still reviewing the documents to make sure everything was correct. He continued repeating, "Bye, go, go," as if he was trying to rush me away from his counter.

Hidden charges never mentioned while booking. Charged me $140 to drive out of state. RA #: **. Other company never charged me, so Please careful while booking with Fox, you will end up paying much more if you see a good deal. Never fox car rental again.

Yes, it's cheap! But far from the airport. Bad customer service. Be careful with the final payment. Please please don’t use. Cars with damaged parts and dents. A customer service representative in Orlando, Florida, named Rola, texted me on my personal phone asking me to give her a positive review. Her service was the worst.

AVOID AT ANY “COST”. It’s 12:55 and have been in this pipeline trying to rent a car since 11:00 am. 4 agents and 60 customers waiting (I counted- Another shuttle just arrived). Customers forced to stand in endless line outside with temps today in excess of 💯 degrees. Still waiting with 26 others still in front of us!! Crazy ridiculous! Just don’t - I promise you would thank me later…

Absolutely horrible experience at Fox rental at SeaTac. I prepaid for my rental through Cheapoair in the amount of $500. I have not rented a car before so when I arrived to pick up the car I assumed I was all set to go. First you have to get out of SeaTac and then take a shuttle to their rental facility, you will be tired and overwhelmed at this point. Customer service is pushy, rude, and demanding and what they tell you is a misleading scam. I do not have credit cards and so they put a $500 deposit on my debit card. Then they needed to upgrade my car since I was headed to the mountains, then insurance of course was mandatory! Lies! From June 19-4am on June 24th, Fox rental charged me $1000 after all was said and done. They do not want to work for their customers satisfaction and they should be sued!! I would give it zero stars if I could

Total online vs what we ended up paying was several hundred dollars different. They charged us for several things we did not ask for. They refused to give us an explanation or refund. We were unaware of the charges since they did not give us a paper or receipt. We had to ask during the return and the girl working gave us a detailed paper and told us to call customer service. We did and they said they would “look into it” and call us back in 3 days to let us know if they would give us a refund on the items we did not ask for (insurance, roadside assistance, etc). They never called back. Been weeks. Customer service is now completely unhelpful. We even paid $150 deposit which at the time of booking said deposit will be credited back to you at time of pickup. Never got our deposit back.

I had reserved a Luxury vehicle, to be picked up from the airport in Tampa, Florida. They didn't have anything available when I arrived, and I was given a small SUV. The car was not clean, and had a very bad odor. The only other cars were all too small. When I returned the car, I was told everything looks good, and I was not given any documents. They only send email confirmations. Beware! The following day, I received my final bill. They had charged me for 9.5 gallons of gas, on a vehicle that has a 23 gallon gas tank. I had completely filled the gas tank less than 1 mile from the airport return center just before returning the car. Customer service would not correct this charge, and made it very difficult to speak with anyone who was willing to assist. I was told "this is our policy". It seems to me that FOX makes it a habit of cheating their customers. I know for a fact they cheated me.

Terrible experience! We rented in Denver, the employees were rude, forced us to purchase the tool pass, we denied it at the counter but they still charged us! We didn’t even use the toll roads! After we contacted them when we got the CC bill, their customer service was TERRIBLE, they don’t care! I will NEVER EVER recommend them or use them again!

Fox Car Rental at SEA Airport. Deceptive pricing charged us $250 more for a two-day rental than we thought we were paying. Added a collision damage waiver that we explicitly said we did not need at $30/day and misrepresented their prepaid gas.

I arrived to LAX earlier than planned. My reservation for a fox car was for 1145. When I got to LAX 30 minutes earlier arriving at 10:30 PM I waited under the purple sign as I have many many other times for other rental companies, I am a traveling nurse and have never come across such a disgrace of a company. The shuttle never came. I waited until 11 o’clock in which I proceeded to call the company to ask them where their shuttle was and it was closed. No one to talk to no one available. I was stranded at LAX. You cannot catch an Uber out of LAX.

We are very dissatisfied about the service we received on May 20, 2025. We had paid 742$ Canadian for the car location. When we arrived at the rental desk at 11:00 PM Montreal time, the employee told us that we had to take the insurance waiver despite telling him that we had all the insurance we needed. But he said we had no choice, we had to take it. Price: approximately 50$ Canadian per day. This amounted to 702$ Canadian, so almost double price. We think we didn't need this insurance but since we were very tired, we finally agreed to it. Since they are located outside the other rental car companies (which are close to the airport), it would have been difficult for us to choose another company that night. We will never ever rent a car with them in the future.

We rented for 4 days at $20.59 per day directly through Fox Rental in Phoenix. Due to flight cancellations, we needed the car 15 more hours. As a courtesy, I called to extend the rental and they wanted to charge me $99.26 per day. It clearly states $70.59 for late return. I told them “don’t extend, we will bring it back late”. After calling several times, and finally getting a supervisor “Joan”, she tried to tell me there were more taxes on the $70.59. NOWHERE ON THIS CONTRACT DOES IT SAY THIS! She refused to credit me the $28.67. Honestly, that’s not going to break the bank, but it’s the principle. Clearly, transparency is not their forte. They are deceitful. Won’t be renting from them anytime soon.

Fox Rent A Car Miami Airport is dishonest and predatory. Upon vehicle return, they tried to charge a “damage” fee for having sand in car. We were in FLORIDA. They falsely claimed it would cost them $250 to have the car “professionally detailed” due to sand. The tech quoted $100 upon first inspection, then the manager tried to jack it up to $250. They were trying to get any money they could. Multiple charges are on my credit card now totaling $1100 for what was quoted as a $400 one week rental. I have an email confirming my 6pm drop off time which I confirmed with the agent in person. Upon return, looking at my agreement, the return time is typed as 5pm. The employees are dishonest, practices are predatory. The company is not a member of the Better Business Bureau. I am just now finding out. Take your business elsewhere to an honest, reputable company. These clowns average 1 star rating on all internet ratings sites.

They canceled my reservation and now they won’t refund my money. They tell me the only way I can get a refund is to use the money as store credit on a different rental car. Their customer service sucks and they don’t have any answers for any questions. I ask about how is someone supposed to rent a car if they have that person's money and won’t give it back. The customer service team was very rude and they are a scam. I am out a lot of money and still don’t have a car to drive

My friends and I booked 2 cars for a trip to arizona. There’s a 150 deposit that you're “guaranteed back”. But we found out you don’t get it back if they add an insurance policy without your permission.

I rented a vehicle from the Palm Beach International Airport, June 3rd, for the week. The vehicle was really nice and what I expected. The rental was good. However, the returning agent was really unnecessarily rude. It is sad that one representative can ruin a very good experience. I have a video of his rudeness.

I made my reservation online and I did put the wrong return date by one day (my bad). When I picked up car I did say flight changed and was not told I would be charged late fee. I have my own insurance and no mention at the desk if I changed my mind and it was added.

Don’t rent a car from Fox rent a car because they hit you with fake charges after you return the car - then when you try to fight them they give you a complete runaround and laugh at you - I would pay extra at a reputable place than deal with these scammers.

We had a terrible experience with Fox Rent A Car. After taking a 5am flight and waiting over 40 minutes in line with only one employee working, we were exhausted and just wanted to get our car and go. We explicitly declined the insurance waiver, but the employee sneakily added it anyway. Despite clearly saying NO, they charged us for it. This is not only dishonest—it’s predatory, especially when customers are tired and being rushed through the process.

The car had been booked, and paid for, well in advance: 6 days, 4-runner, picking up in Vegas and returning in Phoenix. We arrived around 10pm and were told we owed $366 including a $200 fee since we are dropping off in Phoenix. I explained that was already part of the reservation ($562 was original paid amount). He just kept saying we had to pay the $200 drop off fee and we owed $366. Where’s the other $166 coming from, we asked?!? That’s just what we owe before we could take the car. Since it was so late and my family was exhausted, I really didn’t have a choice. We are currently fighting with Fox to get reimbursed. Additionally, the car was a DIRTY Durango. I’ve never picked up a car that was so dirty before… it was the cheapest model rental car- not the roomy full sized SUV I paid for.

My husband and I rented a Nissan Versa at Salt Lake City Airport on May 28th. We have a similar vehicle, and were pleased with being familiar with the features it had. We were driving to Boise, with a long stretch of open highway. We soon found that none of the hands-free features worked. We could pair our phone but could not make a call using the buttons. It showed the phone book, but you couldn't scroll to find the phone number. You could not change the volume on the radio. Even worse, the cruise control did not function. Thank goodness I could take care of the phone. We are senior citizens and cruise control would have been nice.

This company is a scam. At first they got me in a car that was defective (windshield wiper fluid not dispensing). Then two weeks after I returned the vehicle I received a charge for $400 for smoking in the vehicle. I did not do that. I called to dispute it and they sent me pictures of some white smudges saying it was proof. Never use this company!!!

I reserved a car online through Expedia, for @250.00 but when picking the car by the airport an extra $395.00 were added, when reserved online, I had reserved an SUV, but it was downgraded to a Nissan Altima, same that was dirty outside and dry vomit in the inside, my husband and I complained but to no result. When we call customer service, they told us that that was considered an upgrade???? These people overcharged my credit card. I DON'T RECOMMEND THIS COMPANY TO ANYBODY AT ALL.

Well!, I am another dissatisfied customer. I rented my vehicle at DFW, I was charged a late fee, because my vehicle had bad tires on the passenger side which had me going to a tire place almost everyday. I was attending a conference and was the only authorized driver, and did not have time to go back for another vehicle, but after speaking with billing and customer service it would not have worked to my advantage. So they charged me a late fee for returning the car late due to having to put air in the front passenger tire again on Saturday morning and having the rear on repaired! I was told once I leave the rental place I am responsible for the condition of the tire. First and last experience ever with EUROCAR. Somebody tell Donald Trump about them so he can write an executive order to shut them down!!! They are the worst car rental ever!!!!

This company needs to figure out how to better serve its customers. Should not have to wait in line for 2 hours to pick up a car that has already been reserved. You have 2 people working and 75 people in line, standing in the heat because the doors don’t even shut since the line is all the way out in the parking lot. Will never use your service again. Other rental places I have utilized have a super easy pick up and drop off, might want to take a page out of their book!!!

This company is based on fraud. Said I would receive a full sized SUV seats 7, got a RAV4 seats 5. Charged me for a full tank, used half. Charged me for a toll pass, never had any tolls on the road! The salesperson was very slick, never explained the charges, made it seem like they were doing me favor. Like, "I'll activate our toll pass so don't get fined," instead of saying, "We are going to charge you $45 for something you're not going use."

Horrible experience with Fox Car Rental at the Ft. Lauderdale airport location. Made reservation online through Expedia with our flight tickets, 2 months prior. When we walked to the Fox location we were greeted with a snaking line, stood waiting in that excruciatingly slow line for 2 hours. Finally we it was our turn, only to be told that we could not get a car because the credit card used on the reservation was in my name and the reservation was in my husband's name. Why wasn't it flagged when I made the reservation if this was a problem? When asked to switch the name, as we were both standing there, he said we would have to cancel the reservation and make a new one and would not honor the original price. Wanted to charge $100 more! So infuriating to start off our Anniversary trip this way. Never again with FOX.

They banned me for speaking up for myself.

FOX RENT A SCAM IS A SCAM COMPANY - CAUTION. Booked a rental car based on favorable comparable pricing on Expedia. Hence, the SCAM begins. Immediately upon seeing it had no posted address and was with this shady company that has thousands of BAD reviews online (as well as the fact that they do not list an accurate address and I couldn't find it). I started trying to contact them to cancel. I began calling and calling this company. They don't Answer, you cannot get through. 4 hours. I was worried they weren't even real. Only thing I could do was contact Expedia and they could not reach them either - for 4 days!

Worst car rental company ever. Why they are still in business. Please don't book with them. You will regretted it. I'm ⚠️ you. They changed me 704 plus what Expedia already charged. So that's 150 plus 704 for 4 days.

After making reservation realized plane was landing, if on time, at 845 pm. Fox rental closed at 9 pm. Had to cancel 2 weeks before trip. Fox does not return your money, they credit it to their service. They also keep $50.00. Other more reputable rental companies do not do this. Stay away, they are cheaper because they rip people off.

I rented a car through Priceline from Fox Rental. I paid Priceline and then was charged extra fees which I was told were mandatory, only to find out they were not. When I called they said I signed the agreement so I was liable. When I told them I was lied to, they did not care. When I asked to speak with a supervisor, I was told they were in a "meeting" and I would still be charged. Stay AWAY!!

Terrible. Charged me $110 for gas even though I returned the car with MORE gas than it had when I picked it up. Also the car was not what I signed up to rent (not a huge deal but still not ideal). SCAM. Avoid

Reservation made on Expedia for a 5 passenger car. At the time of pickup the clerk informed us that the car reserved for us was a two seater and wouldn't fit 2 adults with the 2 bags we had. I then showed the clerk our reservation and was told the reservation was a special and subject to change. In the heat of the moment I agreed and signed. BIG MISTAKE. Should have insisted that I get what was ordered.

I rented a vehicle from Fox rental, couple weeks later I get a bill in the mail stating I used a toll rd. I purposely avoided all tolls but if I missed one let's just say for names sake I did these people charge a 15 admin fee. I asked for it to be waived and they refuse even though I'm a consistent customer. Everything was good but this is weak. I requested proof that I was even charged by the state and they said no. Just thought you should know what to look out for.

I recently rented a car from Fox Rent a Car at LAX Airport toward the end of 2024, and I had a very disappointing experience. Firstly, the shuttle took an hour and a half to arrive, despite us repeatedly calling the office. While we waited, every other rental car company’s shuttle came and went multiple times, but ours was nowhere to be found. Each time we called, they took our information, but the shuttle never came until much later. When we finally arrived, the agent convinced us to upgrade the car, even though we clearly stated that we did not want to pay anything extra. Despite our insistence, we later discovered that we were charged an additional $443.68 which covered a full payment for the car rental. This was completely unexpected, as we had already paid the full amount through Expedia.

Absolutely the Worst Car Rental Experience – Avoid at All Costs. I am appalled by the utter lack of professionalism, accountability, and basic customer service at Fox Rent a Car. This company has proven to be disorganized, misleading, and downright abusive in its billing practices. Back in October, they charged my personal credit card as agreed. Despite my making the full payment, they inexplicably sent the matter to a collections agency, without any clear communication or explanation. There was absolutely no systematic process, no notice, and certainly no courtesy extended.

When renting, I was FORCED by a MARIO employee to purchase insurance. When I refused to buy I was threatened that they would not release the car to me - I had no choice. After filing a complaint, DiscoverCars confirmed: "The supplier FOX has confirmed this service is not mandatory, it is an optional service the customer agreed to at pick up.” FOX LOS ANGELES are scammers and I will not receive a refund. Don't rent a car here if you don't want to pay 2x more than your voucher!

Paid all charges through Expedia.com already, Fox charged me again from the counter after we returned the car. It is strongly recommend people should not use fox car rental services. Please do not be the next victim.

Absolutely a scam! I paid everything with Expedia and was told they were putting the $499 as a deposit which we expected when we got to the counter. We declined the extras because we have full coverage and AAA. We had to sign a pin pad so we couldn't see what we signed but trusted what they said. Lady seemed super nice and friendly. Welp never got my "deposit" back because while we thought we were declining services apparently we were not. They conveniently did not print us a bill and said they email it to us. They did.... After we returned the car and found they charged us almost 3x what I agreed and paid for with Expedia. Don't trust them. I understand the name now.

Poor customer service, long wait time. I declined insurance service and was then charged. I waited at airport for over 45 minutes, calling them twice. The pick up location was very dirty and were not very friendly.

Do Not ever rent from Fox. Hidden Fees, long lines 1 for plus for pickup, absurdly remote locations off airport, sales pitches from the representatives for add ons. I would not let a friend ever use FOX.

On April 28th rented auto at Fox in fort Lauderdale. It was supposed to be a free car rental, through Expedia, but with bait and switch, hidden cost for everything we didn't need end up being the same as big rentals, CS was the worst counter person. Was very rude. Don't recommend, will use again.

I reserved a car thru Expedia while in New Jersey. When I arrived to Fox agency at Fort Lauderdale Florida airport they asked me for a mayor credit card. Because I only had a debit card they refused to give me a car and denied to give me a refund. Expedia said is Fox policy and nothing they can do. Very disappointed.

Do not rent from them! This was the worst car rental experience I have ever had. They did not have the car for which I paid, tried to force me into a more expensive upgrade that I would have to pay for and I ended up having to take a car that was cheaper than what I paid for and very base so was painful to drive so I lost the money entirely. They were not willing to refund, they were not willing to budge on the car and offer me a discount because they didn’t have the car that I wanted. Worst business experience I’ve had of this sort. Beware.

Rented a car in San Antonio airport- was not advised or offered anything re: toll fees. Now have received 2 invoices totaling $116 ($26 toll charges and $90 admin fees. Have tried to reach them but all numbers they have given are not correct.

I wished I had read all the bad reviews before I booked my rental with Fox rent a car. I prepaid everything through priceline, when I checked in, the person at the desk charged me some deposits for preauthorization of the gas charge. When I was trying to ask how this worked she was very impatient and almost yelled at me that she had explained it already. Anyway, I got the car and started my vacation. When I returned, I filled up the gas tank at a nearby gas station (2 miles away) and then returned the car. I took a picture of the gas tank with indicator of full and the mileage and then returned the car (this is a couple minutes before the staff actually checked in the car and the gas tank clearly showed full).

I was charged with multiple fees that shouldn't have been there. First was a prepaid fuel charge, that I was told would be reduced if if we turned the car in with gasoline. We had over half a tank, but we're still charged full amount. When I signed in, I requested my drop off time be 5:30pm, instead of am, due to an error. The customer service rep was nice and suggested I turn the car in at 4:30, instead, because it was saving me approx $15.00 and there was an hour grace period.

I am writing to express my dissatisfaction with a recent car rental experience. I prepaid for my rental in full, but at no point during the payment process was I asked to confirm whether the credit card used for the booking belonged to me. Upon confirming the rental details, I was informed that I could not take possession of the car because the credit card was not in my name. I am very frustrated that this policy was not disclosed to me initially, especially during the booking process through Expedia. Additionally, I was told that a full refund would be granted if the reservation was canceled within the specified timeframe. However, I am now being informed that I am no longer eligible for a refund due to the reason for my cancellation (the credit card policy issue). This situation is unacceptable, and I plan to follow up on this matter. Potential customers should be aware of this policy discrepancy and the communication gap.

Be AWARE!! Bait and switch business practice. My wife decline insurance and any other extra product they try to sell to us. But when she went to sign it, the guy at the Las Vegas counter switch it to her agreeing to all extra insurance and products they have. Costing us around $271.00 that they do not want to refund. Scam artist and Fox Rental Company knows of it. Complaint to FTC and BBB. Credit card company run by Barclays said they can’t do nothing because it was signed. We said it was a fraud and bad business practice by Fox Rental. Fox Car Rental said they treat their veterans and military well, I beg to differ, if your employee can scam and rip off people how is that treating anybody well..

The employee that drove the shuttle in Denver and the one that helped me were very nice. The car was great but they never told me anything about tolls or offered me any way to pay for tolls. I went through 4 toll booth scanners for a total of $18.40 in tolls. Fox then charged me $15.00 per toll for admin fees. An additional $60.00. This is a total scam as the admin fees are nearly half the cost of my total rental. Be aware of this if you are in Denver, CO.

I am filing this complaint to report Fox Rent A Car for negligence, mishandling of a safety issue, unprofessional conduct, and attempting to bill me over $2,200 for damage I did not cause—despite my proactive efforts to report the issue while still in possession of the vehicle. ⸻ Initial Rental Experience – Oakland Location. I rented a vehicle from Fox’s Oakland location on April 7, 2025. My experience was negative from the start. A male staff member named Monte (**) was condescending and rude when I asked basic questions about the rental. He repeatedly brought up “arbitration” in a sarcastic and unhelpful tone.

They violate your rights, supposedly I ran a red light in Sept 2024, received a letter from Fox saying I ran red light 6 months later at the end of March. No proof was sent and was charged $240. Also I travel with a service dog and they charged me a fee to clean my service dogs hair of $492. No Due Process to fight ticket and They cannot bill me for my service dog. Totally against my Constitutional rights and against The disability act. I will now get a lawyer. I repeat do not rent from this company. If need be I have all pictures and documents to prove.

I was assisted by Manual on Monday for a car rental. I rented a car from Fox and I understood that I am under no legal obligation to take your rental insurance. I have my own insurance and my credit card also offers coverage. I was told by Manuel that I had no choice but to take the insurance from Fox. He also added road side assistance. I was never offered an insurance waiver.

I had a very bad experience with this comp. I prepaid my car rental and when I got there they didn't have the car I wanted. So I got a small SUV. It costed me $9.95 a day more. After driving this car for one day the car broke down. They gave me a smaller car and nothing was done. Today I checked my credit card and found a charge of over $1000 on it. The charge should of been only $123.90. I called to dispute this but nothing was done. If you are interested Las Vegas, and renting from Fox Rental. Be carefully. I was taken with over $700, higher charges. I will let everyone know what happened to me. I am a performer in Nashville Tennessee, and come to Las Vegas to perform in spring and summer. I will never rent there again.

Do not use them! We flew into Orlando with no idea that the rental was off site. Waited 30 min for a shuttle, went in the opposite direction of my resort. American changed our flight time to 6:50am and they do not accept car drop offs until 5am. We almost missed our flight. They also uncharged and upsold any chance they got. Told me I needed to put down a 650 dollar deposit and I only got 184 of it back. Don’t be dumb like me!

NEVER EVER EVER rent vehicles from this company at the Utah airport after 11:00 p.m. My family and I had two reservations for two vehicles, my reservation was for 12:30 a.m., the shuttle had already stopped running at 12a.m. and we were simply stranded at the airport, 8 people including children. The next day, a very friendly young woman assisted us and asked me to send an email to the manager to make a claim, which I did, and I didn't even receive an apology or a refund for the inconvenience caused to my entire family. NOT RECOMMENDED.

I picked up my rental car with very little issue and the car seemed nice. The problem came the next morning when my entire AirBNB smelled like gasoline. The gas tank had a leak and had leaked in the garage. The company refused to tow it since it was drivable which seemed entirely unsafe. I was forced to travel an additional 2 hours to return it out of my way plus gas and have to clean the garage I was staying at. I tried to get some discount or customer service and they refused only offering a measly 20% discount on future rental. This will amount to about $40 which didn’t even cover my gas cost, plus I will never be renting from them again, nor will I sign off on rentals for my company through them. It will cost them most more than that. Very disappointing…

My statement sent to FoxRentACar in support of my request to have the unauthorized surcharge removed. Request denied by the FoxRentACar Billing Department. On 12 February 2025, I reserved an auto from FoxRentACar online. On the same day, I charged both the auto rental ($647.66) and the security deposit ($150) to my Discover credit card.

Like many others, I declined the extra insurance coverage at the Fort Meyers rental. For starters I even AVOIDED Fox by going through Europcar only to find out after I landed that it was in fact through Fox using Europcar as a cover. They then charged me an Extra $160 for insurance after I verbally declined. They told me to sign (assuming I was signing that I declined the coverage) only to find out they charged it anyways. PREDATORY and SNEAKY to not only force me to sign Fox’s rental even though I rented through Europcar. This should be illegal.

Booked a flight with car from Expedia for flight into Orlando airport. Was not aware that you have to be shuttled to their location. Waited almost 40 minutes for shuttle to arrive. Arrived to their location about 10 minutes from airport, check in only to be told they only accept a major credit card for a “deposit”!! My husband and I both have a debit Mastercard which can be used as credit or debit with NO problem at all other retailers. Keep in mind this booking was paid in full, so this is just to “have on record”. Salesman proceeds to say he can call another car rental and that we can call Expedia for a refund! Car rental he had come get us, had no problem using our card for deposit HOWEVER we ended not only paying 362 for the rental but also a 200 deposit, this on top on the 215 already paid when booking trip which Expedia now refuses to refund because this Fox rental says it’s in their agreement. Absolute scam! DO NOT EVER rent from this company.

I rented a car in December 2024 at DFW airport. As usual, when renting a car, I told the agent, Mirna, that I did not want any additional options including the LDW coverage. I actually told her that both my auto insurance and the credit card I was using provided the same coverage. She seemed to understand that I did not want any options. I only discovered that the LDW coverage was added when I got home. I tried contacting the rental office at DFW and also several contacts at Fox. All of my emails were ignored. I finally contacted the BBB and have gotten several replies from Fox refusing to refund the unwanted charges. I learned from Elliott Advocacy that Fox uses the "sign here" scam where you sign documents on a tablet, but what you are signing is not shown.

Terrible! Read the fine print. They won’t refund for any reason. Even when they can’t get you a car They will only offer credits at a discounted rate. Please do yourself a favor and use someone else.

We recently used Fox for a car rental in Las Vegas. There was a 40 minute wait in line. The agent used high pressure tactics to upsell our rental and add extra fees. After the process. He told us to pick any car a drive off. They had already been checked, so we didn’t have to. We climbed into 4 different vehicles until we found one that was clean enough to take. Clean enough, because it was still in need of the rear of the SUV needing vacuumed, the windshield was dirty, inside and out, and the outside mirrors had so many dried water spots that you couldn’t see out of them. As we prepared to leave the facility, the agent at the gate told us that we needed to complete a vehicle assessment form listing all damage. Contrary to what the rental agent told us.

After receiving my receipt by email, the bill was over double the price than what it should have been. Lots of hidden fees and also got charged for car insurance. I had my own car insurance with me and said I did not need it. Still charged me. That cost was as much 1.5 times as much as renting the car. At least 2 of the hidden fees the customer should not be paying for like Vehicle License Fee and also Rental car facility fee. Also got charged for gas when I did fill the car up on my way to returning it. Concession recovery fee and also some Surcharge. What is this Surcharge about??

Made a reservation only to find out that there in fact is more they need to charge you. Be honest on what your customers HAVE to pay to rent a vehicle with you. That’s what could set this car rental place apart from the others, is actually being honest. Never again will I use this rental company.

Extremely disappointed is really an understatement. I rented a car 3/2/2025 to 3/72025 and returned it at the Tampa airport location on time and the following day I glanced at my cc card info and was charged an additional $468.60 for detailing charges from allegedly smoking...I don't even smoke, they sent me pics of ashes (very small amounts) that certainly didn't come from me, they need to check their employees...so if that wasn't enough a week later, I get charged an additional $15.58 for a $.58 toll that I'm not even sure I was even on a toll road. I personally will NEVER do business with this company again...CUSTOMER BEWARE

I rented from FOX through Priceline at San Francisco Airport. A tire blew the day after I rented. I called and since I was closer to another FOX location, they told me not to return it to SFO but to go to the closer location so I did after AAA fixed the flat. They specifically told me to return the car at SFO, not the other location. Then they charged me for returning it to SFO. They tried to charge me $400 extra for not returning it "as clean as when it was rented." Then a few months later, I got a $150 charge out of the blue on the credit card I used to rent from FOX. I had only crossed bridges in SF a few times, not $150 worth! I called FOX and asked for an invoice. FOX told me they did not have one because a separate company handled this. FOX gave me a number to call. I called that number several times. Never got through. Finally left a message. Never got a call back. FOX is a total ripoff!

Deceitful, scamming, predatory practices. Prepaid for the car, insurances, and all extra fees. Was then charged an extra $250 for said items that I had already paid for after I told the man at check in I declined all, as I had already prepaid. *Update - Company refuses to refund additional charges even though I prepaid through Expedia. They said I signed accepting the charges, despite me verbally declining, and the man at the counter implied I was signing to decline the extras.*

Worst experience with a Fox rental car at los Angeles Airport location. I rent a car with smelly ** and after returning the car they blame me and holding my $150 deposit plus charging my car another $350 unauthorized charge. They also gave me another customer car and reservation to begin with. Please don’t use this company for rental car. Pay a little more and use major car company.

We were charged an additional fee not on our original booking paperwork. When attempting to show our original printed off receipt disputing the fee, we were met with an aggressive and combative clerk. I believe her name was Victoria at the St Myers airport location. We were treated very poorly and I left being overcharged and frustrated with the entire experience. Will never rent from them again.

I was overcharged and upsold on a Toll Pass that I did not need or want. I had rented a car in advance, and when I arrived at the location, I was told they were out of that size of car. But they offered me a car that was twice as expensive as the one I had reserved a month in advance. No discount was offered or given to me. I was told a receipt would be sent to me as the printer in the office was broken. No receipt was sent, and I spent well over one hour on the phone trying to get one from the Fox Car agent. Horrible experience.

When we rented our car for spring break in Dallas, TX we were told that the toll would be charged to our credit card when we returned the car and to use the toll lane. "No worries". I knew we used a toll 3 times, not 7, but it is confusing when driving. Our toll usage was $7.40 cents. I was told that fee would be charged. I just got a letter in the mail, the 26th of March saying that if we didn't pay by the 22nd of March, they were going to charge our card on file for a $90 admin fee. I didn't give permission for them to charge the card. We were scammed.

"This company only knows how to charge you extra by lying to you. I rented a vehicle, and they asked me where I was heading. After I answered, they recommended the ZPass (Plate Pass) service at a daily cost of $13.50. When we went to pass through the toll, the service didn't work, and we had to pay all the tolls separately. When we returned the vehicle and told them that the service didn’t work, they said they were sorry but couldn't refund us and that they could offer a 15% discount on future rentals. Incredibly, they also charged additional fees, and the vehicle was dirty and disgusting. I definitely do not recommend them."

I have rented cars from Orlando International Airport for years. I have never had such an awful experience like I did with Fox Rental. They need to verbally state to their rental customer’s that you will incur a $15 fee per toll that you go through, even if the toll is only $.54. You will get an insane bill in the mail with administrative charges through the roof. Your actual toll fee will be substantially less. It is the administrative charges that get racked up, and this needs to be verbally stated to the paying rental customers.

This rental was booked through Booking.com. I told the rental agent twice I did not want the damage waiver or the rental liability insurance and when she had me initial the rental agreement on a small electronic device, she told me to sign on specific lines but did not explain I was ACCEPTING these coverages not DECLINING them. When we got the final rental agreement after the care was returned that's when I saw they had been accepted. We will NEVER again rent from this company.

I went online and rented a vehicle from Fox Car Rental. A simple compact for roughly 40/day. My wife was attending her mother's funeral. When she arrived, she was asked if she wanted an upgrade. She said no. So they gave her an upgrade without her knowledge. Near as I can tell, the 'upgrade' provided no discernable difference from the 40 car. She was charges an additional $58/day for the upgrade. Because she did not understand the charge, she did not dispute at the counter. She was also charged a toll fee and for insurance which was unnecessarily since we carried insurance--something she told the agent. After I received the $500-600 bill, I contacted customer service. They simply considered this part of the business model. She got baited and switched and it was her fault for not knowing.

If I could give negative stars, I would. Absolutely horrible company that should not be in business. Their shuttle did not pick us up at the airport, didn't answer their phone, and left us stranded there at 1:00am. Tried calling several times the next day to see if we could still get the car, but nobody ever answered the phone. Long story short, we never got the car and no response from the company, and now when asking for a refund they say there is a no refund policy for cancelations or changes. Neither of which I did. Apparently their policy is to screw over their customers. I wish I'd paid attention to all the negative reviews prior to our trip. Avoid this company at all costs!

Do not rent a car from them. Beyond disorganized. Showed up for my car rental at my scheduled time and did not have a car there or ready. Waited an hour after continuously complaining. Added extra charges we did not consent to. Says we signed for it, but makes you sign and does not allow you to read it. They are crooks. Customer service is even worse. They do absolutely nothing for you and lie about speaking to a manager. I'll continue to share feedback on all platforms to hopefully save others the headache and burden. They respond to reviews so quick with generic nonsense, but at the end of the day do nothing to fix it. It is all for show. Also, sending something to the Better Business Bureau as they do dishonest business.

We rented a vehicle in Las Vegas NV for 31 days. On the way to Flagstaff the car shimmied terribly, cruise didn't work. Contacted Fox Rental. They said to trade the car out in Phoenix, AZ because we were headed that way. On arrival in Phoenix, the attendant was VERY rude. She said they didn't have anything in that class of vehicle and we would have to continue to drive it. We are NOT driving an unsafe vehicle. She gave us a vehicle in a lower priced class. I asked about a refund and was told that I would have to contact billing. Upon our return, I contacted billing. The MOST they will give us for a refund is $97.25. For a 31 day rental. I'm confident they charge more than $3 per day for the difference in SUVs. I have tried REPEATEDLY to have them offer a FAIR refund. To No End. Don't make the same mistake. Rent from someone else.

Upon renting in Orlando we arrived to the off site location. Our car was prepaid and a deposit held. While signing the papers we were told we had to pay another 126 dollars For a SunPass. We said we had our own EZ Pass. The counter said they could not remove their plate with sun pass and if we didn’t not agree we would be charged 15 dollars Per toll by mail. We called Corp and they said we could absolutely use our own. The counter still said no..This is a rip off to everyone and I’m a senior and feel they are Scamming Folks in Orlando..

We rented a car from Fox Car Rental in Liberia. We reserved a mid-size car 5 months before our arrival. We were a group of 4 adults and luggage. We had rented a Corolla in the past and wanted a bit bigger this time. What we got was smaller than a Corolla. It was a Hyundai i10. Needless to say, some of our luggage had to ride in the back seat. Never rent from this outfit. Also, be aware that the car rental has mandatory liability insurance that will cost you more than the car rental itself. Our 5-week rental cost $2600.00 + CAD.

I rented a car through Fox using Expedia. Fox asked for $160 more on top of what I paid originally because they claimed nothing was available even though there were multiple vehicles on the lot. When I called Expedia to cancel the transaction. Expedia claimed that they could not refund me due to Fox not answering their call. Fox and Expedia scammed me for more than $300. I'm going on a week with no refund and service was not provided. The manager at the desk was also very rude. Avoid Fox Rental and Expedia at all costs.

I would not rent a car from FOX. We prepaid for a reservation. Our flight was delayed so we called their customer service to notify them and were told they will hold the car for 12 hours. It also states this on their website. Upon arriving within that 12 hour window, they told us they no longer had our car and that we would be charged an extra $32 per day. When I mentioned the 12 hour policy, the response was that we could take it or leave it. So if your flight gets delayed, they will likely use this to upcharge you. Additionally, we declined all insurance and they still charged us for it. We called and talked to multiple people at FOX and each one of them was very disrespectful and said there was nothing they could do.

The vehicle we received was a nice car. It handled great, excellent gas mileage. It was a full sized vehicle. Just what we asked for. Beware however of their gas refill program. They make it sound like a great deal but it's not. They will charge for a full refill even if your auto is half full. They do not inform you this at time of purchase. Ripoff in my opinion.

I would never rent from Fox again. They have hidden charges and their policy is unforgiving and you cannot get anyone on the phone for customer service. They also charged over the daily rate extra for being late on the same day.

As I have seen in other posts, this car rental co is very shifty. They asked me about tolls so I told them where I was going and if there are any tolls. They replied no you should be fine. It seems I did hit a toll, and I don't mind paying for stuff I accrued on my trip. But $45 fee for a total of $4.55 in tolls is robbery!!! DON'T RENT FROM THIS COMPANY, WAY TOO SHADY. THERE ARE PLENTY OF LEGITIMATE UPFRONT CAR RENTALS OUT THERE.

Absolutely deceptive and disgusting behavior. I was in need of a car off of my flight coming from JFK Airport and going to SCL Airport in Chile and a charge for a care that was supposed to be $889.00 came out to $1,500.00. The car was very unkempt and smelled disgusting. The men there were careless and did not care what they gave us. Absolutely ridiculous. I am now left no choice than to get a cab from the airport to my family members in Viña del Mar.

Horrible experience. A lot of hidden fees that not mentioned during online booking. Agent uses all nasty way to upsell service you don't need like the George plateless pass which claim to be needed and will have heavy fine. But there are only expressway require that pass and they are clearly labeled on the road, there is no way you could get in it by accident.

Booked rental for pickup up in Aruba, reservation was booked 3 days prior to our arrival for 9:30 am pickup. At 9:00 am get a text asking for our flight number which we replied back we arrived the night prior. We are advised at this time the car was rented out 5 days earlier and is not due back until 1:00 pm. When I called, I spoke to a manager that was totally incompetent. Her position was that the car rental system does not align the times but clearly they knew my time was 9:30 AM pick up and that the car that was rented five days prior was not due until 1 PM.

I reserved a Luxury vehicle. After jerking me around, they finally admitted they didn't have it. Offered me 1 grade up for $65 more per day. Or 2 options in a lower class car. BE CAREFUL WITH THIS COMPANY.

They are fraudsters. The corporate was telling us something different than the Orlando office. We were told we couldn’t use our own E-ZPass because they automatically register the plates so if we didn’t pay the $12 a day for their service they would charge us $15 per toll even if it was a .50 toll. Corporate said no that is not true. They can deregister plate and we can use our own E-ZPass. We verified this with three different corporate agents this to be true. However, the Manager at the ORLANDO site said corporate doesn’t know what they are talking about.

If possible. Absolutely should not exist. Not only was my Amex stolen at Oakland airport but when I arrived I couldn't pick up my prepaid car with my Apple card or debit card. Agent said, "Sorry you need to cancel and you will get a refund." But the cancel button was disabled because I spent so much time trying to figure out a solution at the counter it was past my reservation time. Also, since I purchased from Expedia I had to request from them. Expedia reached out to FOX and it was denied. I called FOX and they said Expedia never contacted them. Since then I went in circles for hours. In the end, it was denied with no option to escalate.

I recently rented a vehicle and was asked at checkout if I wanted to buy a daily toll pass. Similar to other car rental companies I've rented with, I said no and that I would just pay the tolls incurred which I assumed would just be charged back directly to my invoice like other car rental companies. It was not informed to me during this conversation that Fox would be charging a $15 per toll admin fee and I ended up with a bill higher than what it cost to rent the car. I strongly feel this should have been disclosed during my conversation with the employee. Terrible customer service, it's impossible to get ahold of someone to help you after you have an issue. Also didn't receive notice about the issue until the day they charged my card.

NEVER RENT A car FROM FOX AGAIN!!!! The staff here engaged in deceptive behavior: I have reserved a car rental service (on OCT 31, 2024 to Nov 03, 2024) through the Priceline website for Fox Rent-A-Car at Hartsfield-Jackson Atlanta Intl Airport (ATL), located at 2200 Rental Car Parkway, College Park, GA 30337, and paid $175.91. When picking up the car, a fat woman at the station gave me a form to sign, and they charged me $308.32. She told me that this amount included a $152.32 deposit and a $156.32 rental fee. She assured me that once they received the payment transfer from Priceline, this money would be refunded to me. This is the scam.

In line, San Diego. 10 people ahead of me. One agent at counter. It’s sunny and warm in San Diego but I get to stand in car rental line for an hour. C'mon I know this is a solvable problem. Ya got no backups?

Booked and prepaid through Expedia. Arrived to Tampa airport at 11:30pm. Stood in line for 40 minutes for them to come out and tell the 20 people in line that they had no cars left. Several of us had prepaid. The manager explicitly said that everyone would be refunded that night, no questions asked. Fast forward a month and they have told Expedia that we were a no show and refuse to refund us. DO NOT deal with these people. Nothing but swindlers!

I booked the car through Expedia. I waited in line for over 45 minutes to get the car. By the way, there were no other lines at the other rental car companies. The person who helped me was named Cynthia. She was very nice, but I feel that she lied to me. She convinced me to pre-pay the gas and I would be fully refunded for what I did not use. I have a witness (my daughter who was with me and heard her tell me this). She told me that the gas at the local gas stations was around $4.70 cents per gallon, but they would only charge me the $3.47 cents per gallon. I then asked, "well what if I fill up my tank full." Cynthia said that I would get the full amount refunded. And if I only used a few gallons, I would get the amount unused re-funded back to me. I only used 1/4 of a tank of gas. I received the vehicle with it being full on February 14th at 2:18pm. I used 1/4 a tank of gas (returned it with 3/4 tank of gas full on February 16th at 4:32pm.

I returned my car earlier than the contract time. I dropped it off just before noon and my scheduled time was 1pm. I then took a shuttle to the terminal and went through TSA at 12:30. Flight at 2:39 and landed at 4:50. They claim I returned the car at 5:50 which is physically impossible. I was 1000 miles away. I was also told I could prepay for 1/2 a tank of gas at $17. The car was 3/4 full and I was charged for a whole tank of gas. Nothing but lies and customer service has been unhelpful thus far. It is now after hours at the billing department and they will not be able to investigate it until next week. The customer service rep kept telling me that I had returned the car at 5:50 and could seem to understand how it was impossible for me to return a car in texas when I was in South Carolina at 5:50. The agent when I rented the car said he would email me the contract, but I never got it. Never again will I rent from this shady company.

Arranged car through Expedia and when checking was given option for damage insurance which I expected (though more expensive than experienced with other companies) but also agent offered "toll" insurance but was very unclear about how that worked. I said I did not recall any tolls in the areas I was traveling but would pay them as I went. Agent told me I could not pay as I went (no manned toll stations) and would incur substantial penalties if I was billed after. So anxious to be on my way I bought it. I ran into NO tolls all week and therefore wasted my money due to scare tactics. Agent was very rude when I tried to refuse and double-talked around this issue. Beware of Fox fellow travelers.

There are so many bad reviews when it comes to car rental companies but FOX is truly beyond sketch and it makes sense why the price is cheaper. I have never written a bad review for a car rental company until now. We rented a car from here and shortly after driving it on our trip we noticed a massive bulge in the wall of the tire (it could have popped any second). Thankfully we noticed it before it caused a massive car accident by popping on the interstate while it was pitch black.

First you rent a full size or larger car. Then they stick you in a sub compact SUV and swear it's a full size suv that's how size works. A Nissan Kick suv is nowhere near a full size car or full size anything. Then they swear the prepurchase fuel option will refund you for the unused portion. But the blank screens you initial say "no refund for prepaid fuel". Skip Fox and get at least what you know is worth the price. The excuse for no full size car was they didn't have one clean. If you want to wait they will try to get one clean for you.... Skip them and go with anyone else.

They target old people and people who they deem under stress... these people are crooks. Rented from Travelocity, even added insurance to cover the car, upon finally getting to their off site car lot waited in line dragging luggage, was told Travelocity's insurance/rental was totally separate.

AVOID AT ALL COST! I'd give them 0 stars if that was an option. There are too many other excellent car rental companies to work with instead. This company CLOSES at the airport just after 12:30 AM so if your flight is delayed, you cannot get a car. The fine print is that if you do not contact them within 12 hours of your scheduled pick up time, they keep your money and expire your reservation!! For example, our flight was to arrive at 10:30 PM, was delayed and we did not arrive and disembark until 1 am. Had to spend $60 on a taxi to drive us to our hotel, arrived to our hotel at 4 am, awoke and called the company at 10:45 am because we were sleep deprived.

I expected to pay around $500 for my 10-day rental, but the hidden fees drove it up to $800. I could not believe it. I am still in shock and will NEVER use them again. Save your money and research a more reputable company and get the information on all the fees, such as tourism taxes, prepaid fuel costs, airport, local and state taxes, vehicle license fees, plate/pass fee which could be a total of $300 all combined.

I rented a car this past week, and when I picked it up, I explicitly confirmed with the front desk agent that I was not opting in for any additional services. Before signing, the agent informed me that the total amount would be held as a deposit and returned after the vehicle was returned, minus any issues. I walked through a series of signatures on the tablet that included no itemized view of what I was going to be charged for. Once I received the printed receipt I had asked about the charges on the invoice, the agent had said those charges would be returned and are just a hold.

Horrible experience. Rented a car in San Diego, should of read the reviews would have changed my mind. The hidden fees are there, they will get a 50$ fee whether they call it a late or extension fee. Beware, rent somewhere else. Enterprise way better. Never again, no help from customer services. Outsourced!!!!

We rented a car from Fox Rent A Car near Orlando Airport. The rental car agent Rola lied to us about the plate pass. She said a sun pass would not work on a rental car. She talked us into getting a plate pass for 13.50 a day. The total for 9 days was 121.50. We called Fox back after realizing we were only going through 2 (58 cent tolls) the whole 9 days. They told us we would have to drive back to have it taken off. We were 2 hrs away. They gave us a billing department number and told us to call them to dispute it after we returned the car. We called and they won't reimburse us for any of the 121.50. Rola is very misleading and a liar. We will NEVER RENT FROM FOX RENT A CAR AGAIN.

Deceptive trade practices. Like many others, we booked with Fox and were defrauded. Booked the Priceline about a month ahead. Arrived in Denver and our flight was an hour late. Arrived at the rental location, waited close to an hour to be told our pre paid rental was not available. Was told it was a frequent problem with Priceline, we weren't guaranteed a rental AND that it's non refundable. But they had a solution, upgrade or go elsewhere. Seeing that we took their bus from the airport and there were no other rental companies there we were stuck.

Be aware from this company… They will steal your money once you swipe your credit card. I have rent a car for 2 days, each day $24. Return the vehicle afternoon the 3rd at 3.00pm. I was shocked they charged me full day $24. Also $50 late fee & quarter of a tank for $35. I called the customer service and they don’t wanna listen or cooperate with your request. Be aware and stay away from this company.

Rented a car in Chicago for a Wednesday to Sunday. My brother died on Sunday and I needed to extend my rental. I was charged a 300$ fee to extend the rental on top of the rental fee. It ended up costing me over 550$ to extend my rental for 4 days. Terrible, would never rent from them again. Don’t have an emergency cause they will take advantage of that.

I would definitely not recommend renting a car from Fox Rent a Car. In October 2024, I made a reservation with this company. It was only after I saw the charge on my Visa statement that I discovered the charge was in US funds. The reservation confirmation did not indicate that the charges were in US funds. I immediately cancelled my reservation and requested a refund of the charges. According to the terms of the rental agreement, because I cancelled my reservation more than 24 hours prior to the pick-up date and time, I was eligible for a full refund. However, Fox Rent a Car informed me that they would only provide a “store credit” that could be used for a future reservation. That is not the same as a refund. I have sent the company several emails requesting a full refund in accordance with their policy as stated in the rental agreement. But they continue to refuse to provide a full refund.

Made a car reservation for Miami 12/21-12/24. Received guideline as to what to do upon arrival. Walk thru the airport to exit the car rental center to designated shuttle spot and wait at spot 1 or 2. Waited at spot one, only to be told by Airport attendant, Fox shuttle only stops at spot 2. Moved ourselves and luggage to spot 2. And there was the endless wait for the shuttle that supposedly should come around every 15mins 11am-12pm. 45mins later no shuttle, called the car pick-up location multiple time, heard the ring tone, NO RESPONSE and no VM prompt to leave a message. Another company shuttle that took couple trips dropped off and came around (now we are at 1:20mins wait) offered to drop us and the other travelers to FOX!

Rented car. Turned down extra insurance and agent charged anyway. Told me one thing and did something totally different then gave me screen to sign but was late at night. Didn't see the fine print numbers because lost my glasses on plane. Then when returned denied doing. Totally ridiculous.

Charged $700 in service add-ons for a $200 car rental that were never disclosed. Yelled at by staff when I tried to have the charges removed. Never rent from these scammers! Hope they go out of business. If you have also been scammed, try to file a complaint with the BBB.

Told Fox Rental Car agent I did not need added insurance as I had my own to cover vehicle. He said I had to add charge $205 on my credit card but said I would get back credit to card when return the car. Not the case. Charged $205. Both Expedia and Capital One could not get back money and Fox denied request. Scam to increase fee. Do not use this company.

Scam scam scam!!!! Atlanta rental location scammed Me out of my money and never canceled my reservation when I clearly told them that I wasn't paying a $1000 deposit for a $300 rental. I prepaid also, and I'm still fighting to get my money back!

Renter BEWARE! Fox staff will illegally and unscrupulously ensure your contract is for more than you originally agreed to, such as when you rent a car through Priceline. Terrah, at the Denver facility, had me initial that I did not want insurance for my rental, when in fact I was initialing for a platepass for unlimited tolls. My total tolls would have been under $8, as per previous trips. Why would I initial for a t $101.92 platepass? But if you sign without seeing their computer, once you pass a single toll, there is nothing you can do. Neither Priceline, your credit card, the CO toll company, nor Fox will help you.

Horrible company. Do not use! The San Diego location rented me a car and the car battery died in the Legoland hotel parking lot. I missed my flight home because of it and they sent someone to tow the car. We had Legoland try and jump the car two separate ways with no success. Their roadside assistance showed up six hours later and claimed they were able to jump the car and towed it anyway instead of giving me the car back so I could make a flight the next day. They then had the gall to charge me $1,060 for the tow. I am now out five airline tickets (cost me three times as much as the original flight), another hotel stay, meals for five (three children under 10), and an Uber ride to the airport the next day. Needless to say I will never use this company again and beware.

Nothing on their site about the EXTRA FEES they WILL charge!! Not optional. And can’t use 2 forms of payments if you wanted. NEVER NEVER again and I will never recommend Even to my worst enemy!!! Then on top of that the customer SERVICE IS HORRIBLE! Then talk about you in front of you (didn’t know I could speak their language)!!! STAY AWAY!!!!

I had a horrific experience with Fox Rental Car at LAX and I see that others had the same issue. There was a long line up at the customer service desk & it took over an hour to get through to an agent. They would not accept my credit card because my short name is on it while my full name is on the Driver's license. Timothy/Tim or Bobbie/Bob, etc is not acceptable to these people. The manager was very rude about it & I got the feeling they were very busy and possibly running low on cars to rent to people. I had arrived internationally and now was stuck with no car in some neighborhood in Los Angeles. Sadly, I had to return to the airport and hopefully find another one. I did and because it was a last minute booking had to pay US$600 extra to drive away in the same car. It looks like this company has a lot of one-star reviews and I can see why. Beware!

Pre-paid for rental car for 5 days over $500.00. Upon arrival at the Austin Bergstrom airport, (after flying over 900 miles) we were told my driver's license wouldn't "scan" into the system and we should ask for a refund, no help from irritated clerk whatsoever. We were stranded in Austin and had to rent a hotel. The employee had no concern whatsoever and was rude. Fox just lost a considerable amount of money - out the window just like that. Couldn't she have typed in the information out of compassion? Unbelievable.

On 10/30/24, during the car rental process at Fox Rent A car. I was pressured into signing a car rental agreement in a small tablet with just the signature/initial box without letting me see what I am signing. All I saw was the blank signature/initial box that Christina at Fox Rent A Car Las Vegas asked me to sign and initial. I don't even know I am signed up for all the rental car add-on of $379.42. After I signed the agreement form, Christina gave me the agreement form of $521.75. I asked “What is this $521.75 is for? Since I already paid for the total car rental cost of $142.33 to Fox Rent A Car on my credit card on 10/28/24” Christina told me “It is a temporary credit card hold, and I won't be seeing this $521.75 hold after I returned the rental car”.

TL;DR Fox Rent A Car refused to add my spouse as an additional driver because we have different last names. Fox rent a car does not deserve a 1-star rating. I wish Customer Affairs had negative ratings for companies like this. Fox rent a car seems to be running a bait and switch business model based on my experience.

I rented from Europe car, not knowing they were the same company as FOX. I was actively trying to avoid FOX due to the reviews. When I went to pick up the car, not only was I disappointed it was FOX, but I was told there would be a $500 dollar credit card hold. I was a little taken aback as I usually pay $200-$250. I canceled my reservation and went with another rental company. FOX/Europe car, never canceled the reservation on their end and now I am fighting to get a refund even though I never took possession of the car.

Made a reservation through Expedia, Fox told me that the rental was cancelled. I contacted Expedia in front of the agent and Expedia confirmed on the phone that there was a reservation. Fox continued to deny and wouldn't offer another car at the same price. The fox agent then offered a lower priced car with another agency, didn't give the business name but said they'll pick us up in 5 mins. Very weird and sketchy. We ended up going back to the airport and rented from the terminal. Still haven't received a refund.

First of all, instead of the sedan we rented we were given a gas guzzling SUV. They did not clean the outside or the inside of the vehicle. There was mud on the back seat and crumbs on the passenger front seat. There was no windshield wiper fluid either so they were not maintaining the vehicle either. I would not recommend renting from FOX. Customer service is the worse.

If I could give negative stars I would!!! I would NOT recommend renting a car with Fox Rental. I rented a car through Booking.com for my trip to Orlando. I was charged $214.47 through booking.com then when I returned car (no damages, full tank) I was charged an additional $423.56. This is even with me declining any additional coverages.

Fox Rent-A-Car is an absolute disaster, and I would give them ZERO STARS if I could. Not only did they fail to provide the service I paid for, but they also LIED to my credit card company to avoid refunding me the $571.12 they owed me. This company is a SCAM, and their shady practices are NOTHING SHORT OF THEFT.

I went to the Fox Rental desk at PBI. Waited 45 min on a long line with one agent. I was told by the agent that my driver's license was no good. I just used it to get on the plane in Newark New Jersey 4 hours before and to fly some 30 flights this year. They inserted it in a box with 3 lights insisting it was not valid. I had made reservations over a month ago on Expedia with a good price. I think they had very few cars left and wasn’t going to let this one go cheap. They seemed to give everyone ahead of me problems and selling up grades to inflate the bills. I walked over to Hertz with my license and rented a car at a much higher price with no problem. The Fox agent gave me a number to call which was closed and not opening until Monday morning. This was the most dishonest rent a car company. Stay away from them.

Rented a car from Fox, which was damaged in the parking lot by a 3rd party. The at-fault party's insurers compensated Fox for the damages, but they weren't satisfied with that and decided to continue hassling me for additional fees. After lots of back and forth as they kept making errors, I'm still fighting with this nonsense 8 months later. Stay away, not worth a couple bucks, especially after all the extra shuttling to get there from the airport, etc.

I make a reservation and pay online with Expedia. Then they refuse to give me the car because my name does not appear on any of my 3 credit cards and don't accept debit card which have my name on it. While I was at their office, other people was denied their car for the same reason. I end up paying for a car I don't receive, losing my time to wait the shuttle to go to their place, waiting to go back to the airport and then losing more time to get the refund.

Don’t ever rent from this company. They don’t let you use a debit card even though it can be used as a credit card. You MUST have a major credit card. I didn’t even get to rent the vehicle and won’t refund my money.

I booked and paid for a rental through the Fox website. Upon arrival, the vehicle we had paid extra for was unavailable. We were simply told what we booked wasn't available and were given a different vehicle. Something nothing like what we had booked. We followed up with Fox to request a partial refund. No dice. A poor experience that didn't have to be.

My experience with Fox Rent A Car in Tampa has been horrible. I would advise everyone to stay away and don't be lured in by their low prices because they will end up charging you 10 times more at the end. I was in Tampa for a funeral and had the car a total of 35 hours. I prepaid for the car but had to leave a credit card number for the security deposit. When I returned the car, everything was fine but the next day Fox Rent A Car charged my card a total of $539.66 for cigarette smell in the car and fuel. However, I had filled up the car and provided a receipt and I don't smoke, have never smoked and I am allergic to smoke. I would have definitely noticed a smoke smell in the car and would not have been able to drive it when I picked it up. I have contacted billing numerous times because the Tampa office cannot be contacted directly.

Rented from FOX during a family emergency and they pulled a bait and switch. We had to fly on short notice from west coast to Atlanta. We booked flight and rental car at same time. When we landed, the family emergency was even more severe and FOX said, "Sorry, we don't have that car you reserved." I explained the emergency, and the person behind desk said she would see if there was another car available. She found one, apologized for not seeing it as an option previously, and started the paperwork.

Stay away from Fox Car Rentals. My credit card was charged for various things after I got home. The rental agent misled me. Customer Service is in the Philippines. They are hard to understand and they read scripts and really cannot assist. Fox will not let you talk to anyone at the rental center, or anyone in the USA.

Rented online from EUROPCAR for a week in Fort Lauderdale. Got to the rental building and there is no sign for EUROPCAR and no "help desk". Thinking possibly I may have confused MIA with FLL, I re-checked things and no, rental was for FLL. I called EUROPCAR and they answered "Fox/EUROPCAR" using bad AI instead of a real person (or it was a very unknowledgeable person). Said Fox counter was the place, 20 people there in line with three them two counter people. Very slow with all the up-sale attempts etc. Took an hour to get through. Never again.

On October 4, 2024, I arrived at the rental car place and waited in a long line. When it was my turn, the representative, a talkative man, confirmed my compact car reservation. He asked if I wanted any upgrades or special features, which I declined. He eventually upgraded me at no additional charge because no compact cars were available. Despite me declining insurance and roadside assistance, he added them to the contract.

DO NOT RENT WITH THESE PEOPLE. I originally rented from them because they had a lower rate -- My estimated charges for 3 days was $186.00. After I turned in the car, I was e-mailed my statement, and the charge was $597.00. They had added in so many bogus charges, it was unreal. I tried to dispute it, but apparently I had "initiated" those charges at the rental counter. Who reads all of those pages? They will add in things you've never heard of and have no idea what they are. Just be warned -- DON'T RENT FROM THEM.

If there was a zero rating, that's what I would rate them! Booked airfare and a Fix rental car through Expedia. I was not able to get to Orlando, due to the delays and cancellation of flights. Gave up after 2 days of trying. The airline gave me a refund as they just could not get us to Orlando. Fox rental car is refusing to give us a refund! NEVER WILL USE THEM AGAIN! Terrible experience!!!

Rented a car from Fox from Tampa airport. Five days into the rental, rear passenger tire went flat. Called Fox roadside assistance. They told us to put the small tire on and go to a specific Pep Boys location in Venice, Florida. Pep Boys contacted Fox to get permission to put a new tire on, and to our amazement, Fox told us we had to pay for the tire. We are now out $236 dollars for a tire on their car. Complaints have gotten nowhere. Will never rent from them again!

This was just ridiculous. That will be the last time I rent from Fox Car Rental and anyone I know I will tell them also. On the vehicle after 15 minutes an icon pop up Maintenance Needed. I called. No one could be reach. The vehicle smelled of smoke 20 minutes after driving. I went back to exchange the Car only to be told Nothing is Wrong with the Vehicle and sometimes things like that happen. I asked him why don't they notify Customers about that and am I going to be Recompense for my time and gas. After back and forth I spoke to the customer service and he told me he can only have me 20 percent for that. Bear in mind I had to go somewhere at a Particular Time because being concerned about Maintenance Needed on the dash. He said he can't exchange the vehicle.