Fox Rent A Car Reviews

I have to agree with the multiple previous reviews. Fox Rental Car charged me more than I agreed to pay on my reservation. I asked both the representative behind the desk and representative in the garage who gave me the keys if the price remained the same as on my reservation. Both representatives confirmed Yes. They demand your signature on a little screen about 4x4 inches in size so you can't read it properly.

Never had a poor rental car experience in all our years of travel before Fox. If it were not for the friendly shuttle drivers it would be a zero rating. In Ontario CA it is NOT located at the airport, two shuttles later we were pressured into purchasing insurance that we had already purchased through Expedia in a package. Car was sketchy, ran and shifted very rough, large tear in the fabric of the door, no mats, good thing we barely drove it. Saving a few bucks costs us.. Was contacted for a review by the local manager, she was going to look into our concern. No reply. Avoid the frustration!!!

I got into an accident on my first day of rental. I followed up with my car insurance and Fox to learn my next steps. Fox gave me conflicting information. On-call representatives asked me to bring my car to a designated lot, not the location where I picked up the car. I order a tow and the tow company shares that the LOT WAS LOCKED AND CLOSED. Tow company has no choice but to stow the car and TOW AGAIN the next day. I had to call Fox repeatedly to confirm the lot would be open.

I will give zero star, stay away from this place. I will give zero stars. I prepaid approximately $360 through Priceline for a 4-day car rental, expecting that to be the total cost as advertised. However, when I returned the vehicle, I was unexpectedly charged an additional $300 for the same rental period. I was later told these extra charges were for insurance, roadside assistance, and other add-on services. I did not request, authorize, or agree to any of these services. At the rental counter, I explicitly stated that I did not want any additional coverage or add-ons, since my credit card already provides rental insurance coverage.

The person at the counter was very arrogant. My card did not work. He was not going to rent me a car and it was late at night. He said everything was my fault. After 10 minutes of pleading, I got him to try another card machine. It worked. In the car. The rearview mirror was not stable. The oil light was on. Tire pressure lights came on. Something positive, the man at the return at Phoenix Airport was very nice and quick. Forget saving a few bucks and go to Hertz or Avis.

I would give -10 stars if I could. This company is listed in the Defense Travel System used by civilian and military for temporary travel duty. A Marine was quoted $56 a day, approximately $240 for the week. Upon returning the car, he was charged $175 a day instead, for over $700! He twice tried to get them to adjust the actual price and they flat out refused. With any luck, they will be removed from the government system as an option.

Here is the bigger scam from not only Fox but Expedia. If you go to the Expedia website and then go to rent a car it can lead you To EUROPcar website, which you assume would be reliable. What can happen is that they will route your rental to Crappy FOX without your knowledge! And as you know and from the reviews Fox is an absolute suboptimal experience, especially the Vegas location. Furthermore Expedia does nothing to assist you if you have an issue.

This was the second time I used Fox Rent A Car as part of my Expedia travel package, but it will be my last. Although the staff at the rental counter and return area were very nice and friendly, their billing department and customer service teams were not helpful at all. First, when I arrived to pick up my car, because my flight had landed early, I was advised I would have to wait an hour or pay for an additional day. The counter agent told me that the car was due back by 2:00 pm on Thursday. I turned the car in at 2:05 pm but was assured by the person who accepted my vehicle that it was fine because there was 59-minute grace period.

Rented and prepaid for the car rental via Expedia. Specified I did not want the insurance at that time. Picked up the rental car and Fox charged my credit card again. In addition, pressured me to get the insurance, even though I previously specified I did not want it. All said, I paid twice as much as originally agreed to rent the car. Tried working with customer service to resolve after returning the car and they refused to refund the unnecessary insurance (my insurance already covers). Lesson learned. I will not be renting from Fox again.

These company absolutely blows. They claim a very low daily rate, but then they completely screw you over with extra charges. I bundled this car through expedia and it was advertised at $7/day, plus insurance. I had the car 1 week. Tell me why the bill exceeded $1400?! When I was trying to resolve the issue, one of their incompetent employees gave me a number for what they claimed to be a different division of Fox Rental Cars that was supposed to be able to help, nope, they gave me a FAKE PHONE NUMBER. Not to mention, the car they gave me was a crappy dated Nissan. Not worth the money. This company is just a bunch of scumbag con artists. Don't waste your money here. I'm still considering reporting them to the Better Business Bureau. I would leave them 0 stars if I could.

Horrible experience, will never use again. From beginning to end, it was bad ... Everyone who we encountered was not even trying to be helpful. We had an issue with insurance requirements and everyone we spoke with told us something different. We were coerced into added charges that were not necessary and talked with 5 different people trying to get help and everyone gave different story.

I was planning a reservation in Hollywood Florida for the following dates: February 16 2026 till March 30 2026. So I reserve a car with Fox. I received two confirmations including one on the eve of departure, February 14 2026. So on the 16, I went to the Fox counter at the fort Lauderdale Airport and after a long hard look at his screen, the clerk told me that I have been barred, rejected, and I'm now persona non grata at Fox. I couldn't get any reason why as no detail was provided even for those who work there. It was an administrative decision at a higher level apparently and that was it. No car for me. Go find a car somewhere else!

Not at all honest on insurance waivers. I told them no to all insurance and was still charged. After I returned the car and looked at receipt, I noticed the additional charges. I called their service number and they would not reverse after the fact. Be very careful with these people!

I rented through Priceline for my rental car in San Antonio, Texas for 2 weeks. I went to the rental desk and she pulled up my reservation, asked for my Driver's License at that time. I told the sales agent that I had more than enough full coverage on rentals with my personal auto insurance and offered to show her my insurance card, and I would not need any additional coverage. The agent said she just needed to know what insurance I had and I told her the company. The agent stated then I just needed to initial in 2 places and then asked for my payment. I paid with my American Express card which also offers coverage on rentals in addition to my personal coverage.

We reserved a car from Fox at the Phoenix airport. Our flight from Canada was canceled so we called Fox to let them know we would be late but still willing to pay for the car on the day we couldn’t show up. Fox kept telling us they couldn’t guarantee the reservation. We asked Expedia to send Fox an email explaining the situation, which they did, but when we got to the airport the next day (14 hours late) our reservation had been canceled.

I rented a vehicle from Fox in February 2026, and the experience was poor. First, the vehicle had a noticeable and unpleasant odor at pickup, which the attendant acknowledged but attributed to "bad car fragrance" without offering any solution. Second, I was unfairly charged a refueling fee. My rental agreement stated the car was picked up with a "Full" tank, and I returned it with the gauge showing "Full." Your representative then charged me to "max" the tank, even though there was no documented proof that it was at a "max" level at pickup. This arbitrary charge is unacceptable; and they will not refund me the charge. The practice of "skimming for cash by adding charges after the fact" is the reason I will be choosing other rental companies for my future travel.

I rented a mid-size SUV through Priceline. Fox gave me a compact SUV. When my flight got canceled, I called customer service and made them aware I need a few extra hours. They said ok and no additional charge. Then I get a call one hour before my original drop off time and told they would charge me an additional 50 dollars. Said they had no record of me calling. Done with Fox.

Very good service with clean cars. Very reasonable. We upgraded due to needing more than 4 adult seats. Fox made our trip less stressful. You have to shuttle to Fox. They are off airport property.

Do NOT rent from this company. It's not worth going into all the details, but to say that this company seems to operate as a complete scam. I was charged $150 for a two-day/$30 rental. I called to complain and was given the runaround, claiming I had "signed the contract." I'm not going to waste time fighting it, but would recommend saving yourself the grief of working with these guys. I'd give these guys 0 stars if I could.

I will never rent from Fox again and I suggest that others shouldn't either. They are deceptive in their practices. I specifically said I didn't want the daily insurance coverage; however, when it came to signing the different parts, the customer service person slipped in the part about accepting the insurance coverage and without my husband realizing what it was (he's quite deaf) he initialed it and we were charged for it. I should have questioned the total amount right away, but I thought maybe I was mistaken and I hadn't prepaid my reservation. My bad.

The worst, never ever ever use this company, The Jeep, wasn't 4 wheel drive like they said, also the check engine light was on all the time making me worry If we were going to make it up the mountain. Then way after the rental there was an extra $141 charge about gas and some recovery fee plus taxes that no one good explain what it was for or proof that the gas wasn't full.

Not a good experience.... Found this cheap booking, got to the counter with a 40-minute line... Then checked in and was told they didn't have cars right now, might be 30 minutes... Waited, went back to counter... maybe another 30 minutes. At that point started looking for an alternative provider... Then was called to get the car. Upon return discovered that they charged me for Loss Damage which I always waive, $57 and another $15 for roadside assistance. Not worth the cheapest price.

I rented a car on January 26, 2026 in Miami to return on January 28, 2026, but when I returned the car at the airport, I was charged $80. When I picked up the car, I was not given any information about this, and the contract does not state that the car must be returned in Miami, or that a penalty of $80 would be charged if it wasn't.

Rented a car with Fox out of the Seattle airport for 7 days for the amount of $177, which was great. Called Fox before the end of the 7 days and asked to extend the rental by 2 additional days. Was told that the extra 2 days was an additional $175, which was as much as the original 7 days. When I pointed this out to the agent, they said, well that's the way it is. I told the that it felt that Fox was sticking it to customers who were already on the hook. No change. Since I did not feel that I had much of a choice, I accepted the extra cost. Afterward, I took at look at Fox's website and found out that if I had started a new reservation for the 2 days - and not an extension to the existing one - the cost would have far far less than the $175, approx $50 total. Fox is taking advantage of their customers once they have rented their cars to them. I do not intend to use them again.

FOX Rent a car (SeaTac) to be absolutely avoided. Two independent experiences confirm the scam they run by charging erroneous (fuel) charges upon return. In one case, they added up to twice the total rental cost, notwithstanding I returned the car with a full tank receipts in hand. In the other, they charged for more gallons of fuel than the tank can hold. Expect corporate to brush you off and the local office to laugh in your face. All bad news...

NEVER AGAIN!!! My rental return date was scheduled for 01/25. The snowstorm hit TX the night prior. My flight was canceled, roads were iced and highways slushy and iced. I called Fox to extend the rental for 1 day and they quoted me an additional $115... FOR 1 DAY. I had ZERO intentions on leaving the hotel. After I hung up from them, I got in granny mode and dropped that car to them ASAP (took almost 2 hrs to drive about 18 miles). They knew how bad it was out there and I know I wasn't the only one they took advantage of due to the snow and icy conditions. SHAME ON YOU!

PAY ATTENTION TO ALL THE TERRIBLE REVIEWS! My experience was terrible, including the following: They did not have the car I made a reservation for or an equivalent. So they offered me an upgrade but at a cost of over $240 for the reservation, or a downgrade, but because I paid in points, no price reduction. It took me 15 minutes to convince the counter person to give me the upgrade at no cost, which has always been my experience at other rentals.

Awful awful awful. All I can say is just don't rent from them. You will regret it. You will end up paying triple the amount. They charge fees you never knew were coming. Not sure how they stay in business.

I rented an suv and returned it on full but Fox charged me for a full tank of gas and wouldn’t return my deposit. I submitted pictures as proof and they made up excuses that the pictures weren’t valid and dates were incorrect. I had used Fox a couple times before, and didn’t have problems, but will never use them again.

I rented a car with Fox a few months ago, and swore I would never rent from them again. But on a recent trip, the booking through Priceline showed the car may be through a variety of rental companies...it ended up being Fox. This time, when asked if I would like to upgrade my car for a TOTAL of $8, I said yes! Bad choice. In the end I was charged $209.69 for the upgrade, which was $30 more than the original rental price. If you have to go with Fox, read the fine print!

Rented a car in Curacao through Expedia. At the rental office, agent imposed an extra US$200.00 on the rental saying that it was for insurance. I did research later and found out that when we rent a car in Curacao, the basic insurance is already included on the rental, extra insurance is optional. I have contacted Europcar (this is the company that runs "Fox Rent a Car" in Curacao) via email with copy of the contract where the agent just added the extra charge and no disclosure of the insurance that he was charging me for. I contacted Expedia about the experience, and the agent provided a case number, hopefully they will do something, meanwhile I am waiting for Europcar response, if they do nothing, I will contact the bank to file a dispute. Also, the vehicle had low maintenance, doors making loud noise during opening and closing, passenger seat belt not recoiling, steering wheel pump making a lot of noise ...

We arrived at FLL airport 2:30 hours late and were told our reservation was cancelled. The only vehicle they had was an upgrade and charged us extra! We were advised to return the vehicle with an empty gas tank, because they only charged $2,49 a gallon. This was a complete lie! When turning in the car we were charged $9.49 a gallon. What a ripoff and dishonest operation!! I will never rent from them again, and advise you to do the same!

Beware and apart! They charged me insurance upsell without noticed me, they told me I was signing for the “security deposit” when they asked me to sign their signature capture pad. Actually it had hide fee of the insurance upsell, I was mislead by them, so my actual cost for a three hours rental of a economic car from Fox Rental Car was much higher than rent from Enterprise, Hertz, Budget, Alamo, Hertz, Avis. I will never use them.

The car was dirty, they tried to overcharge for insurance, they didn't have the vehicle I rented so they tried to make us pay for an upgrade, I needed an extra day because the flight was delay, they tried to charge almost double the daily price. I don't understand how EXPEDIA will do bundles with such a shady company. DON'T USE THIS COMPANY.

Rented a car online to pick up in Las Vegas return in four days. With cancellation insurance. The flight got into Las Vegas and we had to take two buses to the rental car facility. We arrived after midnight. The associate said she did not have our car and did not find a reservation. However she could give us a car at twice the rate!! We declined and went to Hertz.

I rented a car from Seattle for seven days. I returned it on the seventh day Sunday before noon. It was due back by 2:30 PM to drop the car off, the attendant said to leave the cars in the vehicle and we walked out. On Tuesday of that week, I receive an email stating that my cost was nearly double what was expected. Evidently the attendance didn’t log the car in as being returned on Sunday, they said it was returned on Tuesday. I called customer service several times and they were of no help. They asked me to provide a gas receipt showing that I filled the vehicle up that morning, which I provided. They said they were going to forward it to the manager at the Seattle branch but four weeks later the problem has not been resolved and I have paid $1200 to rent a car for a week.

Had a reservation. Waited in line over an hour for Jason to rent a car to the foreign family ahead of us. He was complaining about all the extra paperwork he had to do and told the story of ** “faking” licenses and stealing cars twice while we waited in line. Couldn’t get my husband’s driver's license to scan (yes- the one he used to fly!!) - Abruptly said we could get a car. Offered NO options- didn’t explain ANYTHING. Got mad at us and dismissive when we got mad. THEN refused to rent us a car with a new reservation because I got belligerent when I wouldn’t just step aside because I had unanswered questions!!! Terrible customer service! Thanks JASON. You ve lost our business for good.

I was in Phoenix Airport to rent a car I reserved thru Expedia at Fox. Trisha was the salesperson. I let her know I did NOT want insurance, she charged my card over $470 when I asked why, she informed me it was a hold in case anything happened to the car. The charge went thru in 3 days. I tried calling all the customer service numbers, was hung up on, or left in a loop of sales. I emailed the phoenix fox airport manager, to no response. Picking up the car I was handed keys and told to "find my car with the alarm" in a dark garage. I was made to sign a waiver saying the car had no scratches, in a dark garage where I couldn't see a thing. Lesson is, don't believe anything they say, fight for no insurance and basically don't try to get customer service on any level.

Let me tell you, we got ripped off by Fox Rent-A-Car last week in Fort Myers, Florida. We had a bundle deal for flights, hotels, and car rental, and we paid in full, but the lady at Fox Rent A Car asked for a $391 security deposit for a 4-day Nissan Altima rental, saying it would be refunded upon return. We returned the car on 12/18/25 before the scheduled time and were told to leave the keys in the car. I received a $177 refund from Fox Rent-A-Car.

!!!WARNING!!! AVOID THIS CAR RENTAL COMPANY AT ALL COST. USE AT YOUR OWN RISK. I rented a car for 13 days. during the period of November 2025 from airport rental ** website. Even though all fees and taxes was included Once at the counter they charge all kind of obscure fees.

They now want proof of insurance, or you have to buy theirs at almost 25.00 a day. They hide this information, so it is difficult to find. Shady. Funny how before October, it was at your word, and after, they hide the info so they can make more money.

The ORIGINAL price was fine, the check-in was slow but OK. The vehicle was OK but I had to add air to a tire as it was WAY underinflated and warning light on. Then the return: Disaster and scam fees! I had a morning flight, went to drop the vehicle, and NOPE, Avis Open, Hertz Open, Fox CLOSED with a closed gate and NO drop box. Unbelievable. So I had no choice but to leave the vehicle RIGHT NEXT DOOR at the Avis lot, 100 ft away. Almost missed my flight. NO answer on the "service" phone #.

OMG!!!! What can I say to Convince Anyone considering using this company to NOT EVEN THINK TWICE!!! I just received in the mail a toll bill for $103.52 (actually Toll cost💲13.51) (ADMIN FEE $90.00, the company must be really poor). LOL, it gets better. The bill is due on 12/15 and I received on 12/15. They also are going to charge my credit card on 12/15 if I don’t respond. I work until 5pm and conveniently they close at 5pm. I used to book with Expedia. EXPEDIA, I’ll never use them again either. Their “bundle deal” was a complete SCAM!!!! Even the list of charges look illegal. I was only in TX. Listing New York, Arkansas companies. I will be filing with the BBB.

On the 9th of December, I rented a car from Fox at San Antonio International Airport. I told the young lady I do not need insurance because my insurance company covers my car and Costco, my credit card company, covers the rest. I explained the last time I was in town, I rented from Alamo and the car had hail damage and I didn't pay a cent because Progressive Insurance Company and Costco credit card company took care of the whole balance. So I don't need insurance. And if I take insurance from Fox Rental Car, my insurance company won't cover me. When I returned on the 16th of December to turn the car in, I was informed that I owed $45.39 for insurance.

Yesterday my car broke down, that's why I booked a rental car, but later I remembered that I don't have a credit card, I had any more money, I didn't give me a refund, these people don't understand any compassion, I will never recommend, because of them I have spent the night on the road. 👎🛺

It took forever to get me checked in, I told her I did not want any additional insurance and provided her proof of insurance, but she slipped it in anyway at $30.99 per day. I was tired and worn down from the long wait, I should have paid closer attention to what I was signing, but I still feel totally ripped off and lied to. I told her "no" to the extras! On top of that, the outside staff was not helpful, car was dented and dirty, fortunately, the rest of our trip went well, despite Fox Rent A Car.

NIGHTMARE! Literally, one of the worst nights of my life. Left Fox at 9:55pm. Car died on I95 23 minutes later. 911 and Fox roadside both called. The car was on empty. The battery at 20% could not be jumped. Phone dieing. Dangerous traffic. No help from Fox until 2:30 am. Towed to destination. I refused a replacement vehicle. I am still fighting to be reimbursed for a 23 minute rental. Terrible customer service. Awful billing reps. The Roadside assistance women were wonderful but limited in what they can do.

This company is a complete rip off, we should start a class lawsuit on them, they charged me for insurance I told them I didn't want, I had my own coverage and then they charged me for a tire that went flat in the first 20 miles, I bought them a brand new tire, they said I didn't have coverage for that, their customer service people are very nasty and all stick together, very dishonest people. I want my $459.74 back. That's what they took from my credit card. They stole my money. I would rate them at -0. I'm going to tell every person I see about this -0 company. Michael **

INSURANCE SCAM, INSURANCE SCAM, INSURANCE SCAM!~! Read the reviews below mine, I wish I had read them before renting from this place. Review after review below call them out for making folks pay for insurance when they specifically declined it. READ THE TERMS BEFORE RENTING HERE!!!! They 1st charged my wife a $500 deposit that we had no idea about. Then they did a hard pressure sale to make us buy their insurance for $100 when we had already bought the insurance on Booking.com. They made it seem that they wouldn't give us the car without their insurance. The girl at the counter was very insistent. Unfortunately my wife didn't understand that it was already covered and paid it.

On original contract the agent told me that if I return with less than full tank, but more the half tank it would be better to add pre-paid fuel at 2.89 a gallon at the cost of $20.95 So I agreed. but, when I received my final bill, they charge me again at $9.49 a Gal, so with the original quote price became $38.13 A gal. Fox rent a car customer service could not, or did not want to see this discrepancy so please stay away from this company. They are fraudulent.

I dropped off their car after the rental over a month ago. Now they're contacting me to tell me that I cracked their windshield. The windshield was absolutely fine when I dropped it off. Now, a month later, they're asking for more than $500 for a chip that wasn't there when I dropped it off. I had another person in the car who is a witness that there was no chip in the window. I've now asked for time and date-stamped pictures of when I picked the vehicle up and when I dropped it off and in addition, the invoice for their repair (to see the date of repair, if it even was done) and the insurance claim they put in to have it done. This is Absolutely Ridiculous. If the window was actually damaged on my watch, why didn't they tell me at drop off or sometime before a month had passed? The fact is that this seems like a deceptive practice to creatively bill a higher amount.

They are dishonest. Told the guy I had insurance through Expedia and had paid through Expedia. He said Expedia's insurance was not honored by them and needed a credit card for gas. Charged me for the car again and when I tried to call, got a busy signal. Filled out a form for them with my problem, only to be told I should have read the contract and call Expedia. They don't answer either, and good luck talking to a real person by phone at either place. Totally dishonest company.

We flew to Ontario, California on November 23rd, and took the shuttle from the airport to Fox Rental to rent a car to drive while we were in that area on vacation that week. That transaction had already been arranged and paid for. When we entered the office that afternoon, we were taken aback at how the two employees behind the desk were raising their voices at the two customers that were being waited on at the time. The two customers were a man and a younger lady. I am assuming it was a dad and his daughter. They had just come from LAX to pick up a car, but they were denied. The young lady was asked about her driver's license. She and her dad let them know that she had two licenses, both currently valid. One was a U S one (issued by the state of California) and the other was an international one.

Fox ripped off customer at the service counter. It’s all scammed. I booked a car through Expedia and paid in full in advance (with all taxes and fees included). But when I arrived at Fox counter in Vegas, the lady agent with a bad attitude told me that the car type which I booked wasn’t available which left me no option but need to upgrade to a bigger car for an extra $25/day which I didn’t need. (I had same situation before with other car rental company and they just provided me with another car which was available with no extra charge as it’s their issue and responsibility but not the customer’s fault.) But Fox just wanted to ripped you off and left you no option. And what pissed me off was that the couple behind me got the car type which I booked!! So I got scammed!

This company should be shut down for their Bait and Switch tactics. We prepaid for our rental. The final invoice contained hidden and higher fees. They claim it was part of the invoice. However, a detailed invoice was never presented until we started disputing the credit card charge. The amounts in our written agreement did not include several "extras" they added later. Other items that were on our Pre-paid agreement had higher costs after they submitted the costs to my credit card company. They are a SCAM.

I chose Fox/Europcar because they seemed like a cost-effective option with reasonable reviews, but my experience turned out to be incredibly disappointing. At pickup, the representative specifically asked me if I wanted the premium insurance. I clearly said no. What she did not explain was that by saying no to the premium option, I was still being signed up for their regular insurance. She never disclosed that there was a second type of coverage being added, nor did she mention the cost. Had she done so, I would have declined it immediately. I already have personal auto insurance and have never paid for unnecessary coverage.

BEWARE... DO NOT USE THIS COMPANY!! I prepaid a rental and specially requested NO additional insurance. On the day of the rental at the counter, I repeated my request for NO additional insurance. I initialed the touch pad thinking it was declining coverage. Upon returning the car, I was billed an additional $269 for insurance coverage. I disputed this with my credit card company, but was told my initials indicated I wanted FULL coverage! This is a classic bait and switch.

Do not rent a car from this company. If Fox rental is your last resort, walk instead. This car company is a complete scam and hides their stupid deposit rule behind the counter instead of on their website. Nor do they mention when you call and ask about any deposits on top of payments. On top of that, customer service is god awful. It was the worst experience of my life. Take this as a warning. DO NOT RENT A THING FROM THESE PEOPLE AT FOX RENT A CAR!

Totally disappointed with renting from Fox. Bad experience for sure. It took 1 1/2 hours to check in to get our rental car reservation. Also, hidden fees are an issue. Gladly accepted to pay the toll fees but they hit us with a ridiculous administrative fee.

Fox Rent a Car is the worst car rental company I have ever encountered. I rented a car in West Palm Beach Airport (PBI) for 9 days and I went through Expedia and paid them online. I waited at the airport counter for 45 minutes and I finally got to see Barry who immediately did a bait and switch on me. I reserved a mid-size SUV, Kia Sportage and told me that he only has a 2025 Dodge Hornet. I took it out of desperation and I told him I don't want any insurance or prepaid gas...no additional fees just the $345 rental agreement that I had with Expedia. He asked me for a $250 CC deposit which is standard at these 3rd party car rentals. Barry had me initial on this little electrical panel and I again reiterated I'm not taking anything extra.

Avoid Fox Rent A Car at all costs. My experience with this company during my Miami trip on November 21st, 2025, was nothing short of a nightmare. To start, their airport shuttle never arrived—even after 15 minutes—so I had to take an Uber to their off-site location, which felt unsafe, poorly maintained, and overwhelmed with customers. There were more than 25 people waiting and only two agents working. It took over two hours just to reach the counter. When I finally did, the agent—unprofessional and inattentive—added charges I never agreed to, including a toll pass and insurance. I wasn’t even aware of the extra $100 until I returned home. These charges were never explained, authorized, or disclosed, and feel fraudulent.

If I could zero stars for this location. I would. I hardly ever do reviews but now I consider it a public service to inform the public this place is TERRIBLE. I've rented cars from so many places and I can't believe this place is even in operation without lawsuits. They upcharged us for a 4WD vehicle then didn't mention that the lights on the vehicle won't work in Auto setting. Which the vehicle was on when we received it.

I rented in Dallas, TX, on the advice of my sister. Never again! I've been renting from Enterprise for over 30 years. First, the car had break issues which we didn't notice until we drove to Austin. Also, this company charge an administrative fee for each toll. I had 2 tolls on the same day for .80 cents. They charged me $15 for each.... $30 fee for $1.60. Enterprise only charge 1 fee per day. I can go through 100 tolls, only one fee. My total tolls were $23.73; the administrative fee is $135. This is crazy! I really hope they go out of business!

Terrible. The car was fine, but they added on more fees than what I originally paid for the car! I ordered the car through Expedia for 2 days. They charged me $71.33, which was supposed to include all taxes and fees. Once I picked up the car, I added $13.99 for the "toll road" pass. I also added pre-paid fuel, because the counter-person told me if I pre-paid for the fuel I used then it would be cheaper because they only charge me $2.86/gallon which is cheaper than local gas stations and then I would not have to bring the car back with a full tank. I agreed to that as well. I ended up returning the car early (the next day). Then I got the bill! They ended up charging me an additional $76.50! that's more than the original cost of the car. They charged me for 2 full days PLUS $7.77 in an hourly charge.

It was my first and last time to rent a car thru Fox. We rent thru the Fox web and the price was wonderful. When we returned the car price was almost double, hiding charges you do not see when you rent a car. NEVER AGAIN!

TERRIBLE!!! STAY AWAY!!! Additional charges on your bill when you clearly stated that you did not want any additional services or products!!!! They ignored my emails and I disputed the charges with my credit card company and they refused to budge!! A DEFINITE SCAM, not a customer service oriented company at all...

If I could give this company 0 stars, I absolutely would. Our experience with Fox Rentals was nothing short of infuriating and downright deceptive. When we arrived to pick up our rental, the gentleman at the counter seemed polite at first—but quickly became intentionally vague about what we were signing and what the additional charges actually were. I’ve rented cars many times and I’m fully aware of the upsells and extra fees they try to slip in, which is exactly why I denied every single add-on when I booked through Expedia.

Booked through Expedia, paid in full for rental... So I thought... Once we got to the counter. I can't hear that well, so when the lady asked what insurance would you like to choose from chart, my wife asked me... I responded with, I choose to use our own... The lady simply pushed the chart towards My wife and said have to pick from one of the 3 options, as if we were not able to use our own. So my wife said I guess we can't use our own.... The lady at the counter could have easily said.. Well you can, please provide proof of required coverage, we had that with us. They just keep showing the sheet, saying pick one... Then to find out you have to buy extra add on for tolls... Or if you don't they charge you up to $30 a toll, plus the toll if you don't buy the unlimited... Ended up paying $500+ extra at the counter...

I was supposed to get a mid sized car. They gave me a subcompact suv with no GPS and stained seats. This was the cheapest built vehicle that I have ever driven. Being a senior citizen I had problems using my phone for directions, very distracting. The extra fees upon returned were a shocker. I will never use them again.

It's not until you arrive at the check-in counter that you're informed that late returns incur, in addition to the expected hourly or daily overtime charges, a $50 surcharge. At this point, after a long tiring flight, it's too late to find another rental, so you reluctantly sign. They won't modify your contract, either, if you know you're going to be a few hours late returning. My $200 rental turned into $290 for a return that was 3 hours late. Scam, pure and simple. Go elsewhere.

The worst car rental company on the planet Fox rental. I rented a car in Fort Lauderdale for a day and I went through Expedia and paid it online and picked up the vehicle. Had no issues on the counter. They said that I need to initial on this little electrical panel inside and I told them that I didn’t wanna add anything to it the original rental for a day, I had my insurance on me and everything and I told him that and he said that. "Don’t worry. Everything will be returned to you on your deposit," and I trusted them on that.

This location is dishonest and adds hidden charges. I rented a car in Arizona and clearly declined all insurance. They even had me sign acknowledging that I waived coverage. However, when I returned the car, I noticed a charge for a “Loss Damage Waiver” that cost nearly as much as the rental itself — a clear scam tactic. They also added a $150 “deposit” that I was told would be refunded later. You’re required to sign everything on a digital screen, so you can’t actually see what you’re agreeing to in real time. Very deceptive business practices — be extremely cautious renting from this location.

VERY misleading on final price!! I will never use Fox again nor recommend it. I had booked a rental along with my airfare package on Expedia. Thought I got a good deal. LOTS of hidden fees! They were also not straightforward about some unnecessary fees that I did not need to pay due to already having car insurance. The “extra“ amount I had to pay after the initial $199 rental car fee on Expedia was over $800! Will never recommend them.

DO NOT GO HERE FOR CAR RENTAL. Scam, scam, scam. I used them every time I am in Miami. I will never ever again use them. They pressure me to buy their full insurance package every time which I do not mind because they said it’ll cover everything if I get into any accident. Well, this time I got in a small fender bender in a parking lot where I was parked and another party try to park next to me, but ended up clipping the front right of the vehicle. Just paint transfer is all there is. Me and the other party exchange information and waited for the police to come so we can get a police report. After returning the car back to “Fox Rent A Car” they wanted all my paperback so they can file it to “their” insurance and the other party insurance. Little did I know, they mailed me a debt collection for $2742.91 with no explanation. So much for full insurance coverage… DO NOT GO HERE FOR CAR RENTER!!!

Terrible company that customers should stay away from. Reserved a rental car and cancelled within time frame as stated in their agreement. Also purchased a “no fee cancelation” but was charged anyway. Tried to call customer service and just get bust signal now for 3 days. Tried to send email but no response. Now disputing charge through credit card company. Unscrupulous company!

I picked up my reservations for a 6 passenger vehicle 10-26 at 1:00am. Everything went smoothly I added a Sunpass for tolls and dropped off on 10-27 at 5:30. Before returning the vehicle I put $15 in the tank to fill it up. We retrieved all of our things and waited for the shuttle. A red flag is that they didn’t do a walk around and check the fuel but when I relieved I was already headed to the airport. Today is 10-28 and I just received a notice that $124 was refunded back to my credit card, but it supposed to be $225 refunded back. I called and all she kept saying is I signed documents and everything is legal. They charged me over $200 for gas and something about mileage. “ I drove the vehicle over 15,000 in one day” This is absolutely ridiculous. DO NOT RENT FROM THIS PLACE. IT'S A SCAM BUT IF YOU DO READ THE PAPERS BEFORE YOU SIGN!!!! They are not a budget, enterprise, Avis and etc. They are SCAMMING PEOPLE!!!!

I prepaid a car through Expedia and got charged like crazy at Fox picking up the car. I said no additional insurance, refused everything. The guy insisted on tolls and said I had to do everyday, I couldn’t pick days. I got charged $442.48 for a prepaid car. I specifically asked would this all be refunded when I returned the car. Yes, he said, lying through his teeth. What a freaking scam they run. NEVER EVER rent from Fox. They should be shut down. Even the Expedia gal I spoke with who did call them and try to get a refund, said they are the worst at sneaking extra charges in. NEVER EVER you scammers!

Worst company, price looks great at time of booking, but be prepare to extra charges for everything, it will pretty much double the original price at time of check out, I rented through Expedia, but when I returned the car, they say they send you the receipt to your email, and once I checked there were just extra charges for everything.

Fox Rental Agency is about as sleazy as a company can get. I arrived at their Seattle location and when I went to pick up my vehicle, it was covered in dents and scratches. After doing a walk around the vehicle to document the damage on a provided damage sheet, I noticed that the rear driver-side tire was practically flat. After asking several lot attendants for assistance to no avail, I went back to the booth and they directed me to manager who filled the tire with air and we waited for twenty minutes to see if it held air.

We prepaid an Expedia package that included a car through Fox. The policy said we had a certain amount of time to pick it up, even though it was PREPAID and the pick up time was about four hours before we even left our City!

I recently have bad experience with this company. If you need a car don’t go there, be careful with these people. They tell the lies. They charged you for everything. They gave me a car with couple lights pop up on dash board like check engine. Keep your guard up.

They canceled my PAID rental then proceeded to tell me I to pay almost double to get my rental back! I have never had such bad time with any rental company in over 30 years of travel. I was wondering why the 2 other people were upset when I got there.

Never again will I use Fox Rental. Our experience was terrible from start to finish. The first car we were given—a Chrysler 300—was in awful condition: ripped carpeting, dirty interior, and clearly hadn’t even been washed. When we asked for a replacement, we were given a smaller, newer car, which seemed like a better fit and was supposed to cost less.

It was my worst experience! Waiting for Fox Employee in PBI for 1 hour. I prepaid in full my rental car and was asked if I need a loss/damage insurance. I declined but it’s was included in my contract anyway. So I was significantly overcharged. After returning the car nobody gave me a receipt. The employee promised to email it to me, but sent an empty message. Never use their company

Do not even consider Fox Car Rental as an option. Went thru Orbitz and prepaid but was charged an additional $327. at pickup counter. The agent who attended us was the most obnoxiously rude person I have ever run across in my entire life. Car was filthy - couldn't see thru the windshield. Also it took two shuttles to get to the rental place. AVOID AT ALL COSTS!!

Awful, left side front tire wobbled, left rear bearing growled badly, car sounded like an airplane taking off. The alternator had troubles, headlights would grow very dim while driving. Right lightbulb turned on and off, and windows inside and out covered with waxy film that required degreaser to remove. Try trying do leave Atlanta 1030 at night in the rain with all this going on. Called and told them the issues, said it would be 7 jours to get a replacement. Wanted me to take the car to a shop for repairs! My brother was in critical care in the hospital, I didn't have time for this malarky! Oh, the rates were 3$ a day more than quote. Don't rent Atlanta,!

I rented from Fox in Denver, I paid $280 for 5 days on Expedia, then at the counter I ended up paying another $415, minus 150 deposit, the total ended up being around $550, almost double my Expedia payment. Tons of fees, tons of extras...First time experienced this kind of scam in Colorado. The counter guy told me if I prepay a tank of gas I can get the remaining gas refunded when I return. Then when I returned, they told me if it's below half tank, there will be no refund....I called customer service, they said it's policy and sorry the counter guy misinformed me. I pressed for 15 mins and they said can't solve it and need to email the rental station for refund approval and they will decide based on "policy"...you know what would happen. :-). Stay away from Fox!

The price was good but the customer service is horrible. I used three tolls while on the rental. They stated I could pay them directly on the IL state toll page. When I attempted to pull up the vehicle on the state site, the license plates were not recognized or picked up. They charged $15 for each toll. I used about $3 in tolls. The vehicle plates did not come up. They purposely and maliciously force you to pay $13.99 a day for polls and make it impossible for the customer to pay only the tolls they actually use. I will not use them again. Poor customer service.

When I reserved my car in Salt Lake City, I was planning to arrive at 2:30 pm. Because of flight changes, I did not arrive to pick up the car until 7:30 or 8:00 pm. I was told that, since I was late, they did not have a car available. All cars were booked. (Has anyone ever been held to the arrival time on your reservation??) The gal at the counter told me this as though I were causing her considerable inconvenience, and that the reservation was nonrefundable. After 30 minutes, a manager approached and offered me a larger car than I had reserved (as though this was desirable, though I wanted a small car) for ONLY AN ADDITION $200+. So they DID have cars available! Since I had no other options, I had to pay the extra and have a car.

Rented a car on a travel site and paid upfront for it. When at the rental company the gal helping us with the counter could only talk about the party she was at that she got pulled away from to help because they were shortstaffed. When she asked me if I'd like the additional insurance coverage I declined and told her I did not need it because my insurance company covers me.

Paid for rental and coverage online through Expedia and got a great deal. At the desk they upcharged SIGNIFICANTLY. Knowing what I know now-I would've just Ubered straight to the hotel and kept my money. Car wasn't clean, very low standard and value for what I paid. I wouldn't rent through this agency again. Lesson learned to read the reviews and "if something seems too good to be true it is".

Do not rent a car from FOX Rental Car in Florida. They misrepresented the terms of the rental agreement verbally at the counter for the toll plate pass for the roads in Florida. They charged me $14.37 a day ($115 deposit up front) for the pass for 8 days and told me that any unused charges would be refunded. I confirmed the same at the counter when I dropped the car off after I saw two deposits of $115 and $150. I was told at the counter $115 was the plate pass and $150 was the deposit on the car. I went to MCO twice from New Smyrna Beach and my best calculations was on $20-30 spent on tolls. Fox kept the entire $115 and charged me even more for a total of $161 and refunded me $104 from the total deposit of $260.

Never again would I rent from these people. And would not advise anyone else. Came for a short stay at Hollywood/Burbank area on Friday afternoon only to have my prepaid/prebooked reservation cancelled. Why? Probably out of spite and xenophobia (my accent). Can't think of nothing else. After providing the contact number (the only one required per rental contract), they asked for second (?emergency) number. Did not explain how they were going to use it - "just to fill the form, we will not call." After I hesitantly provided another number, they proceeded to ask "who is going to answer?" I was not comfortable with this line of questions, so they refused service and cancel reservation. Just like that. Declined to call manager on duty, did not provide their names.

DISHONEST & SLEAZY! They told us CA required 2 levels of insurance, even though we said we have auto insurance. That cost $300. They also said we needed to pay for the Plate Pass in CA for tolls, especially if we were heading north because it would 'save' us money. We went through one toll leaving and one toll coming back. That cost us $100. If they train employees to rob the customers, I guess they succeeded. We don't get to take many trips where we fly and rent a car because of expense. We expect a legitimate business to be a little more honest. And if you see the 4.5 stars on their website, there are no reviews. Looks like they put it there to make it look like people had a good experience.

I unfortunately lost the key fob for my vehicle. We had 2 drivers and only (1) fob. I was flying out early the next morning. I was able to get a hold of customer service after midnight. They scheduled a tow from where I was staying back to the airport. Guy was friendly and helpful. I flew home and then this afternoon I get the bill… Mind you the rental car was $19/day+$139 for an additional driver (which I was supposed to get back). They charged me $336! Because I couldn’t fill the gas, they charged me another $116 for 9.5gal/gas!!! Then came the bill for the 25mi. tow and fob+programming=$610. Hint: *** A rental car company may charge anywhere from under $50 to over $600 for a lost key fob and reprogramming. NOW!!! Given the luxury of between $50/$600 what do ya think they charged me? The most they could!!! I cannot in “good conscience” recommend a company who takes advantage of someone’s misfortune! Lovers of $$.

Awful. DO NOT USE FOX. They did not show up at the airport for nearly 45 mins to pick us up and take us to our car. They gave me a defective car that broke down. They would not help me when I was broken down on my way to the drop off/ airport. Customer service hung up on me repeatedly. They did nothing once I got there with the help of the state roadside assistance (no help from them). They charged me additional hidden fees and then charged me "service fee" of $40 more than a month after our business had completed. When I tried to get this resolved, I was hung up on, treated rudely, and transferred around. This company is shady and product/service was terrible. Stay away from Fox.

Do not rent a car from Fox Rentals. I rented a car at Sea-Tac Airport from Fox and it was a horrible experience. First, the representative at the counter stated I should not drive a Charger through the pass indicating it does not maneuver around corners. She stated she could get me into a small SUV for $123. Less! Ended up to be $123. In addition to what I already paid. The car was disgustingly filthy which I couldn't see initially due to the lack of light in the parking garage. It has black tar all over the sides of the car, was damaged on the right side and the inside had food between the seats, no floor mats and looked as if it had never been cleaned. I attempted to clean windows and inside but the dirt was engrained and wouldn't come off.

They scam you. Don’t rent from here unless you want to pay double what they originally told you. I was told I would be paying 290 ended up paying over 400. It’s in fine print so won’t get money back..

DISHONEST! LIARS! CROOKS! If I could give negative 10 stars on this rating I would, bad enough I had to give 1 star just to post this as a warning to others. Stay FAR away from this company! I rented a car for a weekend trip to California in mid-September and upon arrival I was required to put down a $500 deposit simply because I do not own a credit card, and when I was asked if I wanted to prepay for gas (in the event that I might need it), I was informed by the person at the counter that any money not used for gas would be returned to me, only to find out that the return agent that checked my car in LIED about the fuel level of my car! I returned my car with a FULL TANK and the return agent listed it as empty! 😡

I have rented from Fox at PBI Airport several times. Yes the rental is cheaper, but the sales staff is deceptive and two times I got poorly maintained cars. I also was lied to or possibly the staff is poorly trained, which cost my last rental to being quoted at 117 before fees and taxes to 445 after insurance was added without me knowing and prepaid gas, which they assured was a better deal. The fuel charge alone was 95 dollars on a 3/8 full tank. I had to return the car with no a/c and got a replacement with a horrible smell. I asked them to take the insurance and prepaid gas off for the replacement and was told customer service was the only way to do that. Customer service said I had to do it at the location I rented from. Absolutely the worst experience.

This was an option through Expedia and think they are in on the scam together! They tell you that (Fox Rental) is a non refundable / non changeable rental. Ok, but then your flight is overbooked and your airline changes your flight therefore changing your arrival time to the original destination. Catch is this; they tell you oh we can request a waiver/voucher for this rental, so you can be reimbursed, due to the airfare changing your flight (I guess this is an option when airline changes your flight on non refundable bookings.) To which they (Expedia) will obviously try to book you another car reflecting your new time of arrival. BUT really won't get you reimbursement.

I was scammed with the information I received from the agent who gave me the car. Agent mentioned that I need the toll pass as California has so many tolls. I mentioned the route we would be taking and she said every toll is $15 and that we would be going over many. She said we would not see them but they have cameras. She said we would be crossing at least 2 a day. So I signed for a toll pass for $140 for the 10 days. I crossed 3 tolls and they were each $8. The manager and she said the agent should have not told me that. Well that doesn't help me. She said there was nothing she could do. (Besides all the hidden charges!) ($16 for the shuttle ride which you need).

I booked the vehicle online and was told I may have to pay a young driver fee when I arrive. When I arrived I was told I could add my spouse for no additional charge. They told me I would need the plate pass for the route I took, and they made me buy an insurance (which I bought the cheapest option) but after all was said and done I was forced to pay an additional $750 on top of the $580 I paid online. Come to find out they DID charge me to add my spouse because she was also under 25. We were also lied to about the route we needed to take so we never needed the plate pass. They took advantage of my young age and my naivety and purposefully withheld important information as well as made some of the information difficult to understand for people who are not well versed in travel.

Ripped me off!!! Never return our 1000 deposit. Almost been 2 months and nothing. Tried to get ahold of someone. Never a response back. Lots of hidden fees. When we were waiting for 2 hours to get our car nothing but rude service.

First, I have rented with FOX Rental Car 3 times in the past six weeks. Due to an airline flight delay today, I missed my connection and had to get rebooked on another flight. Fox Rent A Car (Austin) said that since it came from Priceline, they simply said the money is forfeited since it was prepaid. All they had to do was adjust the time of pickup due to flight delay. Awful service. I paid a full week and they just kept it without providing a car. Last time I ever use this company.

Horrible company. They failed to meet the requirements for my rental. I lost 15K in my paid vacation because they did not provide the me with the car registration or proof of registration knowing I was driving to Mexico. I bought the insurance through them so they knew I was taking the car. When I submitted a certified letter along with all receipts and proof of insurance through THEM they never responded. So now in taking legal action because all I get is a "contact through email". I have called, emailed and mailed certified and they still don't reply.

I rented a car from Fox Car Rental through Expedia. This was my first and will be my last car rental from this company. My flight was delayed, traveling to West Palm Beach, picked up the car from the airport. The representative that assisted me asked if I wanted a SunPass, I said no, I was just using the car to get to and from Port St Lucie. He proceeded to state if I pass a toll, the charge is $90 and there was no way around the charge. I stated I wasn't familiar with FL and that $90 for a toll charge was pretty steep.

I was charged twice for my rental. Once was for the rental plus security deposit of $500 on a debit card. Second was just the rental on my charge card. I did ask to pay with the charge card rather than debit at the counter. When I asked for a refund of the first charge, I was told there was a processing fee of $99 so I would not get back my full payment. I refused to pay that fee because it was never mentioned in any of my paperwork. They described it as payment for the service of arranging my rental. Then they offered to reduce it to $49. Finally talked to supervisor and got full refund of the debit card payment. If you get caught in this, be persistent!

THE ABSOLUTE WORST EXPERIENCE EVER RENTING A CAR. If you decide to rent from them keep ALL your receipts. When you drop off your car log the time. This company will rip you for every dollar they can and then they make YOU prove they're wrong. FOUR MONTHS LATER I'M STILL GETTING BILLS!!!! This company should be investigated.

Hidden fees, once I exposed them, they refused to rent to me and threatened to kick me out of the branch into the cold to wait for the shuttle back to the airport, until I called the police, all after a long haul flight. Rude manager that has definitely done this many times before judging by his demeanour.

Hopefully, I can save another customer from making the same mistake I did by using Fox Rental services. DO NOT USE FOX. Go absolutely anywhere else for your car rental needs. I travel frequently and had the absolutely most frustrating experience with Fox. Long story short, my flight was delayed and I arrived 45 minutes later then contact cut off time for a no show, customer service stated I would need to reschedule a car, no big deal, I thought, so I rented another car at Fox. A few days later, I notice my card was charged 2x for the same rental. I called them immediately and pleaded my case to have one the rental charges removed or a credit for a future rental.... no dice... no compassion or common sense customer service experience received here. Only received you were late and no refund or credit will be issued.

I had a very disappointing experience with FOX RENTAL CAR. From start to finish, their lack of professionalism and transparency made my rental process incredibly frustrating. Initially, I was attracted to their property due to the attractive terms presented to me. However, once I signed the lease, I encountered numerous unexpected charges that were never disclosed beforehand. Despite reaching out to their customer service multiple times, I received vague responses and no real resolution to my concerns.

I rented a car through Expedia, picked up the car at Fox. I was charged for damage insurance that I had refused. I had already purchased insurance through Expedia and I carry a full coverage personal policy that covers a rental car. When I realized Fox had charged my credit card I reached out to them, they didn't even have the courtesy to respond. Expedia tried to intervene on my behalf, Fox declined to review. When the picked up the car the representative asked if I wanted damage insurance, I said no, she then asked me to initial the electronic screen. She then asked for a signature and credit card. I asked why she needed my CC I had already paid Expedia. She said airport taxes but didn't mention the damage insurance charge. I really would not have purchased a 3rd insurance coverage. Be cautious of Fox tactics when you pick up your car or better yet choose a more reputable company to rent from. Learned my lesson!

San Antonio International Airport. Rental from August 26 through September 3rd 2025. I will never rent a vehicle from Fox Car Rental again. They advertise themselves as a discount company with great rates, but that is far from the truth. At the rental counter, you are hit with numerous hidden fees that quickly erase any so-called “savings.”

I had a rental booked with Fox for a flight from Houston to Las Vegas in Jan 2025 for a business conference. Houston experienced a once in a lifetime snowstorm that week, and the night before my flight left the city shut the airport down completely and canceled all flights. Something that hasnt happened before. Disappointed by missing the conference for sure, but everyone was easy to deal with, the hotels, the airlines, all quickly gave refunds as it was an OBVIOUS act of God and way beyond my control. Everything that is except Fox rental cars. They decided to dig their heels in on this $220 rental and 'pretend' that I canceled the rental for unknown reasons.

My rental was going quite well, not much wait at the counter, car was clean.... Several weeks later got billed for 4 tolls (I had brought my ez pass but several tolls failed to read it). Not only did they bill me $15 per toll in a "convenience fee", they took it out of my credit card before I even saw the notification. Never again.

It may seem like you are getting a low deal BUT you are not!!!! They charge for everything and anything - unlimited miles do not include crossing over state and the ridiculous add-ons besides taxes. Save your money and get a rental car from a reputable car rental place - May pay a little extra but not as much as you would pay with the "cheaper" car rental place.

With all their hidden fees it cost me over $600 for a 2 day rental. I would not recommend them or Priceline where I made the reservation. Neither one would adjust the price. A big ripoff. I only put about 100 miles on the car.

Fox Rent A Car is a scam. I rented a car with them in Miami. I was told that I needed to obtain an EZ pass for tolls to avoid paying 40 dollars per unpaid toll. While I was driving, I noticed that the tolls were under a dollar. They lie to have you pay for an EZ Pass. I ended up accruing $5.62 in tolls. Fox Rent A Car charged me a 15 dollars administrative fee per toll and I had five tolls. As a result, they are asking me to pay 75 dollars on top of the tolls that I accrued. This is the most crooked business practice and desperate attempt to obtain money that I have ever seen. I will dispute the administrative charges with my credit card company.

Did not have a good experience with FOX Rental. The vehicle wasn't clean when I picked it up, the people out in the bay were EXTREMELY rude (coming and going). I didn't get the toll coverage because the guy at the desk said it wouldn't be worth it, I could just pay if I used any after the fact. Was yelled at by a guy in the Bay when I was dropping the vehicle off because I wasn't fast enough for his liking. Ended up pay a $90.00 fee for 6 toll charges totaling $19.95! My credit card was hacked after the final charge and their website to pay and pull down information regarding toll charges leaves a lot to be desired.

Paid twice what was booked online, hidden fees and charges more than doubled the price, won't check you out, they email your receipt and take out all the hidden charges 2 days later so you can't dispute them in person, can't get anybody on the phone or email or voicemail. DON'T USE THIS COMPANY.

Had car book and paid for through Priceline. Lady named Amber tells me, "We have no cars for you" and wanted me to pay an extra 60/ day for an upgraded car. I asked for a manager and she told me they had none. Had to go ask people in the lot for a manager and found him outside. He tells me they have lots of cars and goes to talk to her. Tells her to help me. When he walks away, she tells me she won't help me. Had to get the manager again, he came back in and did my paperwork himself. Had my three kids and wife waiting while this lady played games.

This was the first time I used Fox Rental Cars. I got the car through Capital One Travel which was also a first time experience. I would never use either one of them again. When I rented the SUV on Cap1's site it immediately charged me $703. I noticed the return date was wrong when I was standing at the Fox counter. He said he couldn't change it because it was a prepay. The car that Fox gave us had several issues. The oil change light came on every time we started it. The rental guy cleared it and I thought he turned it off, but we had to clear it and another alert every time we turned the car on in order to see our speedometer. The backend of the car by the tire wheel was all broken down and anything we put in the back, including our suitcases rolled into the hole.

DO NOT RENT FROM FOX!!! Rented a car from them in Austin, TX booked through Expedia in July. The car was good is the only thing nice I can say about them. When we got to the check out counter they pushed a lot of add on you. We did accepted couple but rejected the most expensive ones. When they offer all the and on, they have you initial after each one if you accepted or rejected it. At the end they tack on a 150.00 deposit. After you sign the agreement they give you no paper work. They told us they will email it to you later. After returning the car and headed home, we checked our email for over 2 weeks. Got nothing. Had to call them about it and found out they had the wrong email. Finally got the invoice and found a lot of add on charges for stuff we turned down. Called them about the add on and the 150.00 deposit. Told them we rejected most of them. Had to go through email to try to get the money back on them.

We reserved a mini over a month prior to our trip. Upon arrival, there were no minivans available. We've been traveling all day, and it was late in the night, so we need a vehicle to get to our destination with our children. They provided a SUV, in which wasn't our original vehicle. After our trip, I contacted both the location and customer service requesting for a credit or discount. Supposedly, the SUV we used was an "upgrade" and they wouldn't provide a discount or credit back. Customer service said that because we signed it and used vehicle, there was nothing more they could do. Fox didn't uphold their agreement in which we reserved a minivan. I don't care if it was a "luxury" SUV, the point was that they didn't give us the minivan we needed. We had to install three car seats, try doing that in an SUV. IT's not like giving me back $150 would make Fox POOR!

My cousin and I had a horrible experience with Fox rental car. I wouldn't even rate a zero for this company. They are scammers and dishonest in every way. When my cousin and I reserved our car, we were not prepared to be waiting and looking for a car that was suitable to drive. When we went to fox to pick up the car, they had only one car that we got and it was horrible. After almost an hour back and forth we found a car that we thought was okay, but turned out to be just as uncomfortable as the first car. After the whole ordeal we were told by the manager that we would be charged $130.00 but now we find out that the deposit was not refunded and the total price was $289.00. Fox rental car was and is a horrible. The staff is so unfriendly.

I was very pleased by the quality service and quality vehicle I received from Fox Rent A Car at the Orlando, FL airport, this August, 2025. The vehicle was spotless and properly filled with gas. The shuttle to the off-site pickup location was timely (about every 30 minutes at one of a number of locations at the expansive airport.) And the driver was good at providing information as to the drop off procedure. The Apple CarPlay worked well with my preloaded Google Maps. The charges were better than Hertz, Avis, Enterprise and other airport based car rentals. When I dropped off the vehicle, I left my SunPass transponder in the vehicle. They called me before my flight and informed me they would send it to my home address within a few days. Within 6 days it was delivered via USPS. I intend on using Fox in the future and recommend them.

Rental process was slow. Only one person at the desk. When I received my bill I was charged for insurance even though I told them that I DID NOT WANT the insurance. The guy at the desk refused to give me a copy or email me, at the right email address. I never received a copy of my bill until after my trip and I had to call to get it. When I did call they gave me the runaround.

If I could rate this a 0 star I would. The service while renting the car was great, however everything else was a complete disaster. I made the booking through Expedia with the flight, at the Orlando, FL location. It did not have that they were not onsite, and had in very small font in the confirmation that a shuttle would need to pick us up and take us to the rental car location during "normal business hours", not mentioning what the normal business hours are. I started freaking out as it was after 12 AM. Then another person from my flight overheard and said he was getting a car from Fox also and there would be a shuttle. My fiancé was on the phone with Fox and they said a shuttle would be there no later than 12:29 AM. Well, 12:37 AM is when the shuttle got there. I was just happy to see them. Then, renting the car.

This company is absolute awful. Paid directly on their site to take advantage of cheaper price. Called and spoke to a ** woman who worked there and told me it would be safe to cancel and that I would be eligible for a refund. Little to she and I know their policy says they won’t refund your money but rather will give you a credit up to a year later. This is absolutely evil business practice. That’s my money not yours! Never again will I waste my time with this rotten company. I’ve rented with them in the past and haven’t had issues but this is just outrageous! Renter beware!!!!

I am extremely disappointed with my recent experience with Fox Car Rental. When I declined their insurance, they demanded to see proof of my personal insurance policies. I wasn’t prepared for that, so I had to spend 45 minutes retrieving the documents. While inconvenient, I accepted that part. However, they then charged me an additional fee simply for using my own insurance—which I reluctantly accepted. They also required a $1,000 hold on my credit card, which I complied with.

This company is not honest! Do not rent car from them! I booked a car through Expedia; paid for it already; but when I get to the counter to pick up, they charged me more a bunch of taxed and fee, and end up 3 times higher than they quoted in Expedia.

I rented a car in CA for a few days and generated 5 small outstanding tolls in a bill from FOX. However, FOX added $15 each totaling $75 for the 5 tolls. This is a rip off with such a heavy charge. I was told at rental desk that FOX would help forward the toll bill to me and thought this would be part of the services. I can understand a one time service charge, say $15, for the toll fee collection but not by each. Luckily I did not pass the toll booth too often. This is a malpractice or at least lack of friendly pre-warning to customers. I have now seen numerous complaints on many review sites about this reckless behavior. It will certainly drive its customers far away.

This is without a doubt the worst rental car company ever. They charged me for a couple of gallons of gas when I had filled up the tank. I called customer service and she asked that I send receipt and I also had picture of gas gauge showing full. She never responded. I called back again and got someone else. He asked for all of my gas receipts. I sent all of them to the email he sent me. Never responded. Then called back a third time and "supervisor" said my receipts weren't high enough for the miles on car. And basically told me I was lying when I told him the price per gallon at the ARCO. This is unbelievable over less than $16 but it's the principle. They are wrong and will not take off charge. Don't ever rent from them.

Wish I could give them a 0 star. I sent my wife and her friend to Tampa for a getaway. I reserved and paid upfront for the rental through Expedia (181.00). Once my wife returned the car we were hit with hidden fees, extra charges, and unexpected costs. She took the damage protection (her fault as she doesn't travel all the time like I do) which ended up being more per day than the rental. She was never told a price upfront. When I called them about it the woman I talked to was quite rude. At the end of the day the rental cost double (186.00 extra) than I thought I paid for. Stay away because you will pay much more than you did when you reserved. Also to note, even though the car was reserved and paid by me under my name as her the driver under my Expedia account they would not talk to me until I got authorization from her that they could talk to me about it!

I waited 45 mins in 95+ degrees for the Fox shuttle in Ft. Myers Florida! This is beyond unacceptable! Can’t call the agency location direct and customer service offered to send an email to the ‘counter’. How is that helping anyone? I almost passed out from heat stroke. If I could have cancelled for free I would have. And I certainly didn’t pay cheap to get this rental.

Never, never rent a car from Fox! We rented our car from Fox Toronto Pearson airport in Canada. Called for pickup (which we were told to do after picking up our luggage). When we got there waited until in line for over 45 minutes and when we got to the counter, they told us we were late and therefore they gave our vehicle away (they said we were a no show). Finally, they gave us a car instead of an SUV, barely fit our luggage. The car was washed on the outside & filthy, filthy on the inside. Counter employee was so rude, I can’t believe it. Never, never rent from Fox!

I rented a car from Fox Car Rental at their SeaTac office in Washington State from April 14th through the 17th and returned it in the condition that was given to me at the time of pick up. At the time of pickup, I was provided paperwork that clearly listed all existing dents and scratches. Upon return, no new damage was noted by staff, and I was not informed of any issues — everything appeared to be in order. Now, four months later, I’m being contacted and told I’m responsible for a cracked windshield that was never mentioned during the return process and absolutely did not exist when I returned the car. The idea that I would be held accountable for damage that could have occurred long after my rental period — with no timely documentation or evidence — is not only unreasonable, it’s deeply unethical.

I booked a car rental with Fox at Austin Airport through Expedia for $249. However, when I arrived at the airport late at night, I was told I had to pay a total of $947. The majority of the charges (shown on the receipt attached below) were unclear and incomprehensible to me. Because it was late, I was in a hurry, my English isn't very good, and I had already paid a deposit on Expedia, I had no choice but to sign. But I feel this is outright fraud. I’ve rented cars from Fox many times in California, Nevada, and Oregon, and I’ve never encountered such excessive hidden fees. I don’t understand how they’re allowed to operate like this in Texas.

If I could give zero stars I would. I rented a Fox Rent A Car in Orlando in June 2025. The car place is a bit far from the airport (about 10-15 minutes). Which wasn’t a big deal if it saved money. But here’s where the stress really began. The line was long and slow moving. Then the Fox company pressured me to get a $200+ insurance plan I didn’t need. They took a $365 deposit I wasn’t sure I’d get back. This caused unnecessary stress throughout my trip. I did get a full refund on my deposit, but it took several days. I felt terrible that other people were talked into up to $400+ unnecessary insurance plans. Truly criminal.

Similar experience as others, we found hidden fees or misrepresented fees once we received our bill. For example, we reserved the car for noon, but our flight arrived early and things worked out that we got to the car rental in SEA about 1.5 hours early. It appears they have charged us $20 per hour for getting it early - so make sure to time everything correctly or you will be charged! There was no mention at pick up that they were going to charge us, we would have just waited to pick up the car. Hidden Charges #2 (and really quite mind blowing). We paid for the pay for fill up at $4.42 (in rental agreement), but because "we returned the car with more than a half tank" we were charged 9.96 per gallon. So it's better to return full or under half. Because it was only a couple gallons I guess they charge more.

I rented car through Capital One reward program. The worst rental company in the world. I had a severe knee pain and asked the driver to help me to put the luggage on the rack, driver didn’t help me and said everyone has a knee or back injury. I was really surprised. My credit was charged $148.31 extra.

DO NOT rent from this company. Rented a small suv from Austin airport. Both front tires almost worn down to tread warning. Had 53k miles on it. Lots of dings and scratches and front window rubber gasket was hanging lose at top of windshield. It gets worse, I opted to not get a toll package. I figured I would get billed from Fox for toll charge like every other rental car company...this did occur; however, they tack on a 15$ "administration" fee every time you go thru a toll. I had 8$ in tolls and they charged me 90$ in administration fees on top of that. Of course they say it's in the agreement about admin fees somewhere in the 500 words of fine print. Much better options out there. I will not rent from them again.

I'd give them 0 stars if I could. My only experience I had with them was a nightmare. I booked a vehicle through Expedia for a total of $187.81. When I got to the Fox rental desk they didn't have the exact make/model vehicle that I requested. They had a similar vehicle but of course it was going to cost much more, ($500), even though my Expedia agreement stated that "or similar" would be the same price. I argued to no avail. If I cancelled I would loose the $187.81 to Expedia and still have to pay for another rental vehicle through somebody else and spend much more time that I didn't have. I took the deal thinking I could escalate it later, which I did, but to no avail. Bottom line, DON'T DO BUSINESS with FOX. Go somewhere else!

Flew to Chicago, had a car reserved weeks in advance, yet when I arrived I was told that my car was being cleaned. I asked the girl if that really meant that they did not have any cars and she said yes. We had reservations at the field museum in which we got there an hour before closing due to the 1.5 hour wait for our car. Vehicle was fine, they noted all the scratches and dents, and returning it was OK as well. A month after I returned it I get a toll charge citation in the mail from fox, and for a $2.80 toll they are charging me $62.80. Not cool.

I rented a car with them in March, the windshield was cracked. I made the claim to my insurance company at the same day of the success and after 2 months they never worked with this and they try to send me an invoice when in Florida, windshields are covered for Full cover and Comprehensive like my policiy, even American Express offered to take the claim... Avoid to use them.

Fight for what you’ve been quoted vs what they want to charge you. Definitely take pictures and videos before leaving the lot and inspect everything. We drove off without doing so except taking videos of the outer vehicle. While in the road, we noticed the alignment is off and the van is making some tire noise. We checked the tires when we got to the hotel and we noticed that the 2 front tires are balding and have cracks. We immediately called it in and requested for a replacement. We ended up calling back after over an hour waiting for their call back.

We reserved a Fox rental car through Southwest while in Austin TX. Upon returning it, we were told that a detailed bill would be forthcoming, that was in mid May. As of mid July, NONE has been received. I requested, via email several times a detailed invoice only to be told, that for privacy reasons, I couldn’t get one because my name nor my wife’s name were on the account! After filing a dispute through MY CC, the card to which the rental was charges, I’m told a detailed invoice is forthcoming via the CC company. We’ll see if the invoice is acceptable.

This review is for The FOX Miami Airport (3275 NW 24th Street Rd, off-airport). I definitely do not recommend this place—especially the representative named **. His attitude changed as soon as I declined the insurance he tried to sell me. Without asking, he automatically added a $150 toll fee and expected me to pay it. When I questioned the charge, he started lying, claiming that everywhere in Florida has tolls and that if I didn’t prepay, I would be charged $15 each time I passed through one. When I refused, he got upset and kept threatening me with the possibility of even higher toll fees. After he completed all the paperwork, he handed it to me and kept saying, "Bye, go," while I was still reviewing the documents to make sure everything was correct. He continued repeating, "Bye, go, go," as if he was trying to rush me away from his counter.

Hidden charges never mentioned while booking. Charged me $140 to drive out of state. RA #: **. Other company never charged me, so Please careful while booking with Fox, you will end up paying much more if you see a good deal. Never fox car rental again.

Yes, it's cheap! But far from the airport. Bad customer service. Be careful with the final payment. Please please don’t use. Cars with damaged parts and dents. A customer service representative in Orlando, Florida, named Rola, texted me on my personal phone asking me to give her a positive review. Her service was the worst.

AVOID AT ANY “COST”. It’s 12:55 and have been in this pipeline trying to rent a car since 11:00 am. 4 agents and 60 customers waiting (I counted- Another shuttle just arrived). Customers forced to stand in endless line outside with temps today in excess of 💯 degrees. Still waiting with 26 others still in front of us!! Crazy ridiculous! Just don’t - I promise you would thank me later…

Absolutely horrible experience at Fox rental at SeaTac. I prepaid for my rental through Cheapoair in the amount of $500. I have not rented a car before so when I arrived to pick up the car I assumed I was all set to go. First you have to get out of SeaTac and then take a shuttle to their rental facility, you will be tired and overwhelmed at this point. Customer service is pushy, rude, and demanding and what they tell you is a misleading scam. I do not have credit cards and so they put a $500 deposit on my debit card. Then they needed to upgrade my car since I was headed to the mountains, then insurance of course was mandatory! Lies! From June 19-4am on June 24th, Fox rental charged me $1000 after all was said and done. They do not want to work for their customers satisfaction and they should be sued!! I would give it zero stars if I could

Total online vs what we ended up paying was several hundred dollars different. They charged us for several things we did not ask for. They refused to give us an explanation or refund. We were unaware of the charges since they did not give us a paper or receipt. We had to ask during the return and the girl working gave us a detailed paper and told us to call customer service. We did and they said they would “look into it” and call us back in 3 days to let us know if they would give us a refund on the items we did not ask for (insurance, roadside assistance, etc). They never called back. Been weeks. Customer service is now completely unhelpful. We even paid $150 deposit which at the time of booking said deposit will be credited back to you at time of pickup. Never got our deposit back.

I had reserved a Luxury vehicle, to be picked up from the airport in Tampa, Florida. They didn't have anything available when I arrived, and I was given a small SUV. The car was not clean, and had a very bad odor. The only other cars were all too small. When I returned the car, I was told everything looks good, and I was not given any documents. They only send email confirmations. Beware! The following day, I received my final bill. They had charged me for 9.5 gallons of gas, on a vehicle that has a 23 gallon gas tank. I had completely filled the gas tank less than 1 mile from the airport return center just before returning the car. Customer service would not correct this charge, and made it very difficult to speak with anyone who was willing to assist. I was told "this is our policy". It seems to me that FOX makes it a habit of cheating their customers. I know for a fact they cheated me.

Terrible experience! We rented in Denver, the employees were rude, forced us to purchase the tool pass, we denied it at the counter but they still charged us! We didn’t even use the toll roads! After we contacted them when we got the CC bill, their customer service was TERRIBLE, they don’t care! I will NEVER EVER recommend them or use them again!

Fox Car Rental at SEA Airport. Deceptive pricing charged us $250 more for a two-day rental than we thought we were paying. Added a collision damage waiver that we explicitly said we did not need at $30/day and misrepresented their prepaid gas.

I arrived to LAX earlier than planned. My reservation for a fox car was for 1145. When I got to LAX 30 minutes earlier arriving at 10:30 PM I waited under the purple sign as I have many many other times for other rental companies, I am a traveling nurse and have never come across such a disgrace of a company. The shuttle never came. I waited until 11 o’clock in which I proceeded to call the company to ask them where their shuttle was and it was closed. No one to talk to no one available. I was stranded at LAX. You cannot catch an Uber out of LAX.

We are very dissatisfied about the service we received on May 20, 2025. We had paid 742$ Canadian for the car location. When we arrived at the rental desk at 11:00 PM Montreal time, the employee told us that we had to take the insurance waiver despite telling him that we had all the insurance we needed. But he said we had no choice, we had to take it. Price: approximately 50$ Canadian per day. This amounted to 702$ Canadian, so almost double price. We think we didn't need this insurance but since we were very tired, we finally agreed to it. Since they are located outside the other rental car companies (which are close to the airport), it would have been difficult for us to choose another company that night. We will never ever rent a car with them in the future.

We rented for 4 days at $20.59 per day directly through Fox Rental in Phoenix. Due to flight cancellations, we needed the car 15 more hours. As a courtesy, I called to extend the rental and they wanted to charge me $99.26 per day. It clearly states $70.59 for late return. I told them “don’t extend, we will bring it back late”. After calling several times, and finally getting a supervisor “Joan”, she tried to tell me there were more taxes on the $70.59. NOWHERE ON THIS CONTRACT DOES IT SAY THIS! She refused to credit me the $28.67. Honestly, that’s not going to break the bank, but it’s the principle. Clearly, transparency is not their forte. They are deceitful. Won’t be renting from them anytime soon.

Fox Rent A Car Miami Airport is dishonest and predatory. Upon vehicle return, they tried to charge a “damage” fee for having sand in car. We were in FLORIDA. They falsely claimed it would cost them $250 to have the car “professionally detailed” due to sand. The tech quoted $100 upon first inspection, then the manager tried to jack it up to $250. They were trying to get any money they could. Multiple charges are on my credit card now totaling $1100 for what was quoted as a $400 one week rental. I have an email confirming my 6pm drop off time which I confirmed with the agent in person. Upon return, looking at my agreement, the return time is typed as 5pm. The employees are dishonest, practices are predatory. The company is not a member of the Better Business Bureau. I am just now finding out. Take your business elsewhere to an honest, reputable company. These clowns average 1 star rating on all internet ratings sites.

They canceled my reservation and now they won’t refund my money. They tell me the only way I can get a refund is to use the money as store credit on a different rental car. Their customer service sucks and they don’t have any answers for any questions. I ask about how is someone supposed to rent a car if they have that person's money and won’t give it back. The customer service team was very rude and they are a scam. I am out a lot of money and still don’t have a car to drive

My friends and I booked 2 cars for a trip to arizona. There’s a 150 deposit that you're “guaranteed back”. But we found out you don’t get it back if they add an insurance policy without your permission.

I rented a vehicle from the Palm Beach International Airport, June 3rd, for the week. The vehicle was really nice and what I expected. The rental was good. However, the returning agent was really unnecessarily rude. It is sad that one representative can ruin a very good experience. I have a video of his rudeness.

I made my reservation online and I did put the wrong return date by one day (my bad). When I picked up car I did say flight changed and was not told I would be charged late fee. I have my own insurance and no mention at the desk if I changed my mind and it was added.

Don’t rent a car from Fox rent a car because they hit you with fake charges after you return the car - then when you try to fight them they give you a complete runaround and laugh at you - I would pay extra at a reputable place than deal with these scammers.

We had a terrible experience with Fox Rent A Car. After taking a 5am flight and waiting over 40 minutes in line with only one employee working, we were exhausted and just wanted to get our car and go. We explicitly declined the insurance waiver, but the employee sneakily added it anyway. Despite clearly saying NO, they charged us for it. This is not only dishonest—it’s predatory, especially when customers are tired and being rushed through the process.

The car had been booked, and paid for, well in advance: 6 days, 4-runner, picking up in Vegas and returning in Phoenix. We arrived around 10pm and were told we owed $366 including a $200 fee since we are dropping off in Phoenix. I explained that was already part of the reservation ($562 was original paid amount). He just kept saying we had to pay the $200 drop off fee and we owed $366. Where’s the other $166 coming from, we asked?!? That’s just what we owe before we could take the car. Since it was so late and my family was exhausted, I really didn’t have a choice. We are currently fighting with Fox to get reimbursed. Additionally, the car was a DIRTY Durango. I’ve never picked up a car that was so dirty before… it was the cheapest model rental car- not the roomy full sized SUV I paid for.

My husband and I rented a Nissan Versa at Salt Lake City Airport on May 28th. We have a similar vehicle, and were pleased with being familiar with the features it had. We were driving to Boise, with a long stretch of open highway. We soon found that none of the hands-free features worked. We could pair our phone but could not make a call using the buttons. It showed the phone book, but you couldn't scroll to find the phone number. You could not change the volume on the radio. Even worse, the cruise control did not function. Thank goodness I could take care of the phone. We are senior citizens and cruise control would have been nice.

This company is a scam. At first they got me in a car that was defective (windshield wiper fluid not dispensing). Then two weeks after I returned the vehicle I received a charge for $400 for smoking in the vehicle. I did not do that. I called to dispute it and they sent me pictures of some white smudges saying it was proof. Never use this company!!!

I reserved a car online through Expedia, for @250.00 but when picking the car by the airport an extra $395.00 were added, when reserved online, I had reserved an SUV, but it was downgraded to a Nissan Altima, same that was dirty outside and dry vomit in the inside, my husband and I complained but to no result. When we call customer service, they told us that that was considered an upgrade???? These people overcharged my credit card. I DON'T RECOMMEND THIS COMPANY TO ANYBODY AT ALL.

Well!, I am another dissatisfied customer. I rented my vehicle at DFW, I was charged a late fee, because my vehicle had bad tires on the passenger side which had me going to a tire place almost everyday. I was attending a conference and was the only authorized driver, and did not have time to go back for another vehicle, but after speaking with billing and customer service it would not have worked to my advantage. So they charged me a late fee for returning the car late due to having to put air in the front passenger tire again on Saturday morning and having the rear on repaired! I was told once I leave the rental place I am responsible for the condition of the tire. First and last experience ever with EUROCAR. Somebody tell Donald Trump about them so he can write an executive order to shut them down!!! They are the worst car rental ever!!!!

This company needs to figure out how to better serve its customers. Should not have to wait in line for 2 hours to pick up a car that has already been reserved. You have 2 people working and 75 people in line, standing in the heat because the doors don’t even shut since the line is all the way out in the parking lot. Will never use your service again. Other rental places I have utilized have a super easy pick up and drop off, might want to take a page out of their book!!!

This company is based on fraud. Said I would receive a full sized SUV seats 7, got a RAV4 seats 5. Charged me for a full tank, used half. Charged me for a toll pass, never had any tolls on the road! The salesperson was very slick, never explained the charges, made it seem like they were doing me favor. Like, "I'll activate our toll pass so don't get fined," instead of saying, "We are going to charge you $45 for something you're not going use."

Horrible experience with Fox Car Rental at the Ft. Lauderdale airport location. Made reservation online through Expedia with our flight tickets, 2 months prior. When we walked to the Fox location we were greeted with a snaking line, stood waiting in that excruciatingly slow line for 2 hours. Finally we it was our turn, only to be told that we could not get a car because the credit card used on the reservation was in my name and the reservation was in my husband's name. Why wasn't it flagged when I made the reservation if this was a problem? When asked to switch the name, as we were both standing there, he said we would have to cancel the reservation and make a new one and would not honor the original price. Wanted to charge $100 more! So infuriating to start off our Anniversary trip this way. Never again with FOX.

They banned me for speaking up for myself.

FOX RENT A SCAM IS A SCAM COMPANY - CAUTION. Booked a rental car based on favorable comparable pricing on Expedia. Hence, the SCAM begins. Immediately upon seeing it had no posted address and was with this shady company that has thousands of BAD reviews online (as well as the fact that they do not list an accurate address and I couldn't find it). I started trying to contact them to cancel. I began calling and calling this company. They don't Answer, you cannot get through. 4 hours. I was worried they weren't even real. Only thing I could do was contact Expedia and they could not reach them either - for 4 days!

Worst car rental company ever. Why they are still in business. Please don't book with them. You will regretted it. I'm ⚠️ you. They changed me 704 plus what Expedia already charged. So that's 150 plus 704 for 4 days.

After making reservation realized plane was landing, if on time, at 845 pm. Fox rental closed at 9 pm. Had to cancel 2 weeks before trip. Fox does not return your money, they credit it to their service. They also keep $50.00. Other more reputable rental companies do not do this. Stay away, they are cheaper because they rip people off.

I rented a car through Priceline from Fox Rental. I paid Priceline and then was charged extra fees which I was told were mandatory, only to find out they were not. When I called they said I signed the agreement so I was liable. When I told them I was lied to, they did not care. When I asked to speak with a supervisor, I was told they were in a "meeting" and I would still be charged. Stay AWAY!!

Terrible. Charged me $110 for gas even though I returned the car with MORE gas than it had when I picked it up. Also the car was not what I signed up to rent (not a huge deal but still not ideal). SCAM. Avoid

Reservation made on Expedia for a 5 passenger car. At the time of pickup the clerk informed us that the car reserved for us was a two seater and wouldn't fit 2 adults with the 2 bags we had. I then showed the clerk our reservation and was told the reservation was a special and subject to change. In the heat of the moment I agreed and signed. BIG MISTAKE. Should have insisted that I get what was ordered.

I rented a vehicle from Fox rental, couple weeks later I get a bill in the mail stating I used a toll rd. I purposely avoided all tolls but if I missed one let's just say for names sake I did these people charge a 15 admin fee. I asked for it to be waived and they refuse even though I'm a consistent customer. Everything was good but this is weak. I requested proof that I was even charged by the state and they said no. Just thought you should know what to look out for.

I recently rented a car from Fox Rent a Car at LAX Airport toward the end of 2024, and I had a very disappointing experience. Firstly, the shuttle took an hour and a half to arrive, despite us repeatedly calling the office. While we waited, every other rental car company’s shuttle came and went multiple times, but ours was nowhere to be found. Each time we called, they took our information, but the shuttle never came until much later. When we finally arrived, the agent convinced us to upgrade the car, even though we clearly stated that we did not want to pay anything extra. Despite our insistence, we later discovered that we were charged an additional $443.68 which covered a full payment for the car rental. This was completely unexpected, as we had already paid the full amount through Expedia.

Absolutely the Worst Car Rental Experience – Avoid at All Costs. I am appalled by the utter lack of professionalism, accountability, and basic customer service at Fox Rent a Car. This company has proven to be disorganized, misleading, and downright abusive in its billing practices. Back in October, they charged my personal credit card as agreed. Despite my making the full payment, they inexplicably sent the matter to a collections agency, without any clear communication or explanation. There was absolutely no systematic process, no notice, and certainly no courtesy extended.

When renting, I was FORCED by a MARIO employee to purchase insurance. When I refused to buy I was threatened that they would not release the car to me - I had no choice. After filing a complaint, DiscoverCars confirmed: "The supplier FOX has confirmed this service is not mandatory, it is an optional service the customer agreed to at pick up.” FOX LOS ANGELES are scammers and I will not receive a refund. Don't rent a car here if you don't want to pay 2x more than your voucher!

Paid all charges through Expedia.com already, Fox charged me again from the counter after we returned the car. It is strongly recommend people should not use fox car rental services. Please do not be the next victim.

Absolutely a scam! I paid everything with Expedia and was told they were putting the $499 as a deposit which we expected when we got to the counter. We declined the extras because we have full coverage and AAA. We had to sign a pin pad so we couldn't see what we signed but trusted what they said. Lady seemed super nice and friendly. Welp never got my "deposit" back because while we thought we were declining services apparently we were not. They conveniently did not print us a bill and said they email it to us. They did.... After we returned the car and found they charged us almost 3x what I agreed and paid for with Expedia. Don't trust them. I understand the name now.

Poor customer service, long wait time. I declined insurance service and was then charged. I waited at airport for over 45 minutes, calling them twice. The pick up location was very dirty and were not very friendly.

Do Not ever rent from Fox. Hidden Fees, long lines 1 for plus for pickup, absurdly remote locations off airport, sales pitches from the representatives for add ons. I would not let a friend ever use FOX.

On April 28th rented auto at Fox in fort Lauderdale. It was supposed to be a free car rental, through Expedia, but with bait and switch, hidden cost for everything we didn't need end up being the same as big rentals, CS was the worst counter person. Was very rude. Don't recommend, will use again.

I reserved a car thru Expedia while in New Jersey. When I arrived to Fox agency at Fort Lauderdale Florida airport they asked me for a mayor credit card. Because I only had a debit card they refused to give me a car and denied to give me a refund. Expedia said is Fox policy and nothing they can do. Very disappointed.

Do not rent from them! This was the worst car rental experience I have ever had. They did not have the car for which I paid, tried to force me into a more expensive upgrade that I would have to pay for and I ended up having to take a car that was cheaper than what I paid for and very base so was painful to drive so I lost the money entirely. They were not willing to refund, they were not willing to budge on the car and offer me a discount because they didn’t have the car that I wanted. Worst business experience I’ve had of this sort. Beware.

Rented a car in San Antonio airport- was not advised or offered anything re: toll fees. Now have received 2 invoices totaling $116 ($26 toll charges and $90 admin fees. Have tried to reach them but all numbers they have given are not correct.

I wished I had read all the bad reviews before I booked my rental with Fox rent a car. I prepaid everything through priceline, when I checked in, the person at the desk charged me some deposits for preauthorization of the gas charge. When I was trying to ask how this worked she was very impatient and almost yelled at me that she had explained it already. Anyway, I got the car and started my vacation. When I returned, I filled up the gas tank at a nearby gas station (2 miles away) and then returned the car. I took a picture of the gas tank with indicator of full and the mileage and then returned the car (this is a couple minutes before the staff actually checked in the car and the gas tank clearly showed full).

I was charged with multiple fees that shouldn't have been there. First was a prepaid fuel charge, that I was told would be reduced if if we turned the car in with gasoline. We had over half a tank, but we're still charged full amount. When I signed in, I requested my drop off time be 5:30pm, instead of am, due to an error. The customer service rep was nice and suggested I turn the car in at 4:30, instead, because it was saving me approx $15.00 and there was an hour grace period.

I am writing to express my dissatisfaction with a recent car rental experience. I prepaid for my rental in full, but at no point during the payment process was I asked to confirm whether the credit card used for the booking belonged to me. Upon confirming the rental details, I was informed that I could not take possession of the car because the credit card was not in my name. I am very frustrated that this policy was not disclosed to me initially, especially during the booking process through Expedia. Additionally, I was told that a full refund would be granted if the reservation was canceled within the specified timeframe. However, I am now being informed that I am no longer eligible for a refund due to the reason for my cancellation (the credit card policy issue). This situation is unacceptable, and I plan to follow up on this matter. Potential customers should be aware of this policy discrepancy and the communication gap.