Fox Rent A Car Reviews

Originally booked with rental cars.com. The FOX representative stated "I can give you a better deal than that - do you have a different credit card" and that is when the bait and switch happened. He apparently cancelled the original reservation and credit a new one in my name rather than my husband's name in which the original reservation was set. Conveniently the printer was broken and they were running out of cars so the representative stated, "Don't worry. I'll email you the contract. Hurry over to the garage so you can get a car."

I rented a car online and when I got to the rental desk they added an additional charge on my credit card. When I asked about it the service lady told me it would be refunded to my credit card when I returned my rental. Not only did they not return that extra charge they won't return my deposit even though there was nothing wrong with the car when I returned it. The rental car was a good car and nothing was wrong with it however, I rented a car for $299 (with the upgrade that I purchased) and they charged my card for $521. I have tried to contact them with no response. Be very careful if you use FOX RENT A CAR. Very dishonest staff working for them and a company that takes advantage of their customers.

I arrived at SFO. They already give me a quote for my rental. Before I picked up my car they told me I should buy a $200 insurance because there are a lot of cars get stolen in SF. I told them I have an insurance. Then they told me I should buy a toll reader for $17 a day. I told them I can pay at the booth. They said there was no booth to pay, only a camera taking picture of your plate. They said I will not be charged if I wouldn’t use it. I agreed. When I returned the car and asked for the bill they said it will be emailed to me. When I received the bill and I noticed $108 charge for the toll reader, I called their billing department. They said, "Well the bill has already been processed and you signed for it." I would never rent from them again.

My wife refused the offered extra liability insurance. The clerk added it anyway. When I called the customer service they forwarded the reimbursement to a manager who denied it. Never got a call or message indicating it was denied. When I called back and was informed of the denial I asked to speak to the manager and was told they did not have the number and the only recourse was to send an email to customer service. I called them cowards and informed them we will never do business with them again.

I was going to leave a review but after reading so many complaints from other customers concerning this company I feel I got off lucky. I would not rent nor recommend this company to anyone even if it was $10.00 a day. The staff at all fox car rentals should be looked at by the owner of this company before they put him in the poor house.

Rented and prepaid a car thru Expedia along with collision ins for a trip to San Diego. Charged almost $200 for hidden fees including insurance after coming back from the trip. I wish I had seen the reviews for Fox Rent A Car. Couldn't believe they are still in business. STAY AWAY!!

While parking in Key West we received a parking ticket via video monitoring on 10/23/23 which we never knew we received until 12/26/23 when we received a bill which was due 12/28. I paid the $55 ticket and completed their online form, only to be charged $130 for admin fees a few days later. I’ve disputed this through the online process. I was on hold twice for over 45 minutes (as I was caller #4). I then opted to use their call back and never received a call back. I’m waiting for resolution of my dispute. Willing to pay the fine and even a reasonable processing, but sorry their admin fee is NOT reasonable. Will never use them again unless they make this right. We rented in Miami.

This company has deceptive car rental practices. They charged me double the price that was advertised, and they will not allow you to change your rental agreement prior to the day of your rental without significant fees. I contacted them seven days in advance to change my schedule but to no avail. On top of this practice, they added an early return fee of $20 and miscellaneous fees totaling $78 extra. So for a one-day rental that was returned early, I paid approximately $200. I very much wanted to support this company because the people that work for them were very friendly, but the cost is outrageous. I will never rent from them again. Buyer Beware!

I rented my car through Expedia. When I picked up the car It had dents in it. I asked the person working. Can I get another car? He said he doesn't have any cars available. And I was down there for work. So I called Expedia and they did help me. I Had the car for 2 weeks. I turned it in 2 days early. They would not refund me. And now they have been charging my card in different states. Renting cars at Fox rental so I had to cut the card up!

Arrived at Fox to pick up reserved mid size suv arranged thru Expedia. Fox agent failed to mention increase in expense. Charged $1056. Vs Expedia of $477 appx. which at this point has disappeared in thin air. Now we have to lock our credit cards to assure Fox doesn’t continue to scam us because we’re reading that they do (while we are on vacation). We are going to have to chase Fox, Expedia and all before Xmas. What a wonderful vacation so far, thanks Expedia, Fox.

Customer service agent stated twice that prepaid fuel was $76. Got charged $98. Then she said she guaranteed that I would receive my deposit back of $150. Only got $50. Awful awful awful. Do not rent from FOX.

I arrived in Atlanta GA to realize I needed to have my cc with my name on it not my husband’s. I had reservations through a 3rd party making matters worse. Thankfully through patience and a little help she was able to get us our car and upgraded for no charge. We were 2 hours from our folks and there were no car rentals left in the airport without prior reservations. It could’ve been a disaster but because of the customer service members Niceta at the counter, Harold in the carport who gave us our fine Ride to Tamica/Erica who checked us in, their smiles and help made our trip wonderful! Thank you so much for everything.

I want to share my negative experience with Fox Rental Cars after booking through Expedia. In most cases if you pay for something that you never receive that is considered fraud or thievery. Apparently that is not the standard for Fox Rental Cars and Expedia as they happily keep your money but deny your service. Let me explain.

Cheapest rate. You get what you pay for..or nothing at all. The counter was off-site from the airport. The shuttle driver drove like a maniac! After being abruptly dropped off to the off-site location and after waiting in line, the front counter proceeded to tell me that they did not have the vehicle I reserved and did not give me any options. So, I had to take the motion sickness shuttle back to the airport and rent a car from Budget for about the same price. The Budget experience was great! I do not recommend FOX Rent A Car at all!

Don't even Bother!!! You will pay 4 to 5 times the cost you were quoted at time of booking. Even after 2 months of returning back from San Francisco, I am still receiving charges on my credit card for using tolls in San Francisco, even though I do not live there. Pressurized at the counter to buy extra insurance even though it was not needed, because we bought insurance from Expedia as well had our own Auto insurance policy cover us for the rental. Hidden Fees are just stupid, and the staff are intimidating.... They wouldn't give me the car unless I signed the contract with the upselling, it was 1.00am and was exhausted. Was bullied as my kids and family were exhausted. How does a car rental company bill $800 for a 4-day Rental- mid size basic SUV???

You truly get what you pay for here. Beyond frustrated and disappointed, in all my years of renting cars this has never happened to me. I don't understand how this company is still in business. From the moment you stand under the old Fox Rent a Car sign, only to find yourself waiting 20 minutes because they only have 1 small shuttle van for all of Denver International Airport, you stand there watching endless amounts of people getting shuttled by other car rental companies with proper buses and constant rotation, this is the immediate moment I should have realized I made a mistake. I booked and paid for my reservation the night prior to my arrival, upon my arrival at Fox, you are treated to stand in line with one attendant in an old where-house building that now houses this car rental company.

Worst experience ever. I booked an SUV in July for 11/3/23-11/11/23. I waited 20 minutes for the shuttle to take me one mile from the airport to this old shack. I was quoted $389 in writing. Got there and they had no SUV and told me it was $780. Complete fraudulent quotes. I left there and went back to the airport and rented from Hertz. I cannot believe these people are in business.

I rented a car from Fox rental November 3 through the 10th at there’s Semmoran Boulevard location from Orlando. International airport in the service was exceptional when I return the car and the 10th Tony gentleman working there was very kind and funny. He is a great employee and made my experience wonderful I’ve rented from you guys several times and I’ll definitely be back. Sincerely, Kris

We rented a car from Fox Rent A Car in Salt Lake City and none of the experience was good from the beginning. It was advertised as being at the airport when it really wasn't, then there were surprise charges when we got there. When we brought the car back they said we went offroading and they were charging us $400 for a car wash, we did not go offroading, utah has dirt roads, our air bnb was on a dirt road, perhaps they didn't know that not all of Utah is paved. If they would have told us to wash the car before returning it we would have, we have looked on their website and nowhere does it say that the vehicle must be washed before return, we will see you in court **.

I've rented from them dozens of times. Other than the two-step shuttle, which is just baked into the product, I have nothing bad to say. Like any rental company they will try to sell you overpriced insurance but I just say "No gas no insurance." They are a little less flexible than some other agencies about pickup/dropoff times - if you schedule to pick up at 8 and don't arrive until 10, they will make you return by 8, and if you schedule to pick up at 8 and arrive at 7 they won't just say "OK, bring it back by 7 on the return day." I know I've had times I returned early and somehow the way they adjusted the price always seemed unfairly favorable to me. And on times I've had an actual issue, they've worked with me on a workaround.

I rented a vehicle from Fox Rental Las Vegas location. I rented vehicle on 10/31/23, I feel that I wasn’t properly explained the gas refill contract. The representative promoted the contract due to Fox lower price of fuel vs the pump. I returned the car with full tank and Fox still charged me $84.55 on my credit card. I stated my complaint and fox refused to credit my card. I will never rent from Fox again. You stole from my credit card. Please beware of the gas scam.

I returned the next morning to pick up my prepaid rented car and was told there was no cars to rent. I complained and Fox did give me a upgrade car. I had to put a $150 deposit on the car. The car was great.

I walked in to their place in DENVER at 7:30pm to rent a car. My car was out in for service. I talked with the customer service agent Alexis. She said all they had a was jeep wagoneer. I let her know I work for a major airline and if they had any discounts for us? She said yes. She quoted me $133.00 for the week from sunday thru Sunday since I needed it for the week. She then said, "We also have a Toyota Corolla?" I said, "Perfect I'll take the toyota." I said, "Wait, is it the same amount," She said YES. $133.00$ for the entire week. My husband was with me. He said perfect.

This company is a bait and switch. They lied about the car they were offering. It took 30 minutes to wait on bus to take us to office. Then a 15 minute ride to office only to wait over an hour in line at the rental office. We opted to not pay the extra for unlimited tolls because we pay the tolls. However there is one getting onto turnpike that uses plates. Very small amount. I got an $82.00 bill for $7.00 worth of tolls. You may think it is worth the little extra you will save for the car but you will not. In time and money you will pay more. Do yourself a favor. DO NOT TRUST OR RENT FROM THESE PEOPLE.

Hidden fees, exorbitant incidental holds for random people, and by random I mean people of color, and just awful customer service. Such a bad business model. They are the cheapest, but it is worth it to pay more to spare the anguish you will encounter with this company, that is on a collision course with bankruptcy. Awful company.

Most unprofessional and rude customer service I ever dealt with at PBI Fox rental location. Refused for me to talk to a manager, refused last names to issue a complaint, daily charges for additional driver despite being a domestic partner in the same household as stated on their website but refused to honor. Did not honor insurance protection through third party. Resulted in $100 in extra fees for booking. Car was dirty and not what was previously booked. Awful experience!!

I rented a car through Priceline at Fox Rent A Car on 10/5/2023. Upon arrival I was told they didn't any cars in the class I rented and my only option was a Mercedes at nearly twice the price. I refused the higher priced car. They refuse to refund my money. Beware of Fox rent a car, Priceline and Barclay's Bank, the card I used. They are all complicated in fraudulent practices.

I booked this rental in advance and purchased collision coverage. When I get there I added my son and a car seat. I brought the car back an hour earlier (because you have take two shuttles to get to the airport) and was charged for that. And when I didn't want to sign a blank box stating that I agree to the charges...one of the representatives said "I can't stand customers who can't read"...needless to say I was horrified. I was charged an additional $183.00 on top of what I prepaid of $374. I have never experienced such rude people, never mind the place is disgusting and dirty. And taking two shuttles to get to this place is **. I will NEVER use these business again and nor do I recommend anyone to use them ever!! I would give them 0 stars!!

Don't rent from this company! I rented from them for years & out of nowhere, they stopped renting to me. It started when I went to pick up a vehicle I had prepaid, so, they should have had it there for me (San Antonio). The guy at the counter tells me they don't have the vehicle I paid for. They only had a small vehicle available. I told him that won't work. He didn't care that it was their fault! Another clown there told me to leave. I asked for his name. He refused to give it to me. That tells you all you need to know. This place was good when Clarissa was the manager, but, when she left, they sure went downhill! I even sent an email to the Operations Manager, Mr. **. He would not reply to me. I don't know what has happened to the San Antonio (Fox) location! Stay away from this place!

We made a reservation yesterday online with Priceline. We thought we were booking with Europcar and then discovered it was a Fox rental. We took the shuttle which is already painful and arrived onsite where we waited online for one hour. At the desk the lady asks for my name and then states “well you are going to have to wait before you can get the car. You made the booking at 10pm so other customers have priority." I said it does not mention that anywhere on the contract so she said, "This is how it is."

DO NOT USE THIS CAR SERVICE. Weeks after my vacation I receive a bill in the mail for tolls and "administration fees". When I followed the instruction on the piece of mail. The website it sends you to DOES NOT EXIST. When you call the "help" line, they will give you a phone number to call for the "American Traffic Solutions". The phone number provided is NOT for the American Traffic Solutions and leads you in a circle back to the unhelpful staff that only say that they aren't the department you need to deal with. THIS COMPANY IS A SCAM AND IS TRYING TO MAKE YOU PAY MORE THROUGH DECEPTIVE COLLECTION SCHEMES. 0/5 WILL NOT USE AGAIN.

Do not rent from this company. We rented in August 2023 and when we arrived they charged us a bunch of extra charges. Then 2 months after our rentals the company charges us multiple times of fraudulent charges and will not do anything about it. I had to flag the charges and cancel my card in order to avoid any further charges. When my card company contacted them about the fraudulent charges, Fox rental provided false information stating I approved the charges which is an outright lie. I'm in the process of filing charges against the company. Do yourself a favor and avoid this company. Pay extra with any other company before renting here. They will use your card and probably your personal information. If I could I would give this company a 0.

I rented a vehicle in San Diego through car rentals with Fox car rental. I paid in full for a seven passenger Ford Explorer or similar. I got to the airport. They didn’t have a Ford Explorer. They offered me a minivan or a Dodge Durango and charge me $175 more. I thought these vehicles were similar. I complained and they still charged me. They also charge me $90 for tolls which they told me I needed. I didn’t go through one tour when I was there. I think they took advantage of me and I will never rent a vehicle with them again, nor will I recommend them to anybody.

I have rented cars across US. Fox charged me a late fee of 25$ for picking the CAR 1 hour earlier than the booking time. They gave ** about the car availability and stuff but this is the worst experience. Will never rent from Fox anymore.

I rented a car from Fox at Denver airport that was in the worst shape of any rental I have ever had. It had @ 70K miles on it and smalls dents all over. The carpet in the front driver side was worn to the floorboard, and I had to have a leak in a tire plugged the first morning after driving 1.5 hours. If I hadn't arrived late at night and been in a rush to get to Colorado Springs, I would have refused the car. Also, they charged me $90.00 for a plate pass for 7 days (plus $23.49 tax!). The one toll road I drove to and from the airport said all tolls were waived. After turning in the car, calling them, and waiting 10 days, I did get a credit for the $114.42.

I went to pick up a rental car that I had paid for and had reserved. Unfortunately Fox Rent A Car doesn't accept debit cards or cash. This was unknown to me. I was treated rudely by the associate about it. I slid my debit card and after I slid it is when she told me debit cards weren't accepted. Since I slid my card I was charged the fee for full coverage insurance as well as a deposit which was almost $500. It held up almost $500 in my checking account for 5 days. I was on vacation with my family and left stranded in Los Angeles. I had to rent an Uber for 4 days which cost me over $600. Meanwhile my vacation was not as planned as financially my money was being held from me. I will never go or recommend fox rental car to anybody. My vacation was completely ruined as well as my family's..

I rented a 2021 Kia Soul from Fox Rentacar at Denver International Airport. The vehicle had obviously not been inspected for some time. I inspected the vehicle for damage to the body, bumpers, etc prior to taking the vehicle, but assumed it was mechanically sound. I discovered only after driving into the mountains that the brakes were in terrible shape and the whole car shook if applied going downhill. I obviously should have paid more attention to the tire treads, as I found out nearly too late that they were nearly bald (I have photos to prove). I discovered this coming down I-70 from Vail Pass (thankfully on a dry fall day) when the car began making increasingly louder helicopter-like noises from the rear. I pulled over and found all of the tires to be bald and one of the rear ones had noticeable flat spots. I continued to the next small town with phone receptions and called Fox. Had to wait four hours for them to deliver a new vehicle to me. Do not trust Fox.

Rented at FOX at LAX. Car wasn't ready when I got there. Waited about 1 1/2 hrs. When I reserved the car I told them that a did not need the extra insurance. When I received the bill from Visa the car rate was doubled. The optional insurance was included. When I contacted FOX they said I singed the paperwork. They gave me two option. I could apply for a refund from their GM or receive a credit for future rental. Was told to call back tomorrow. I Called back. I was told he rejected the refund and that was the only offer. Be very careful with FOX car rental.

My wife and I rented a car through Expedia with Fox. The rate was drastically increased and they tacked on several charges I did not request. I called to speak to their “customer service” to only hear I signed the agreement to the additions, that I did not request. After flying all day and getting in at night I would assume when I said no to their add on preferences that I wouldn’t be charged. I would have thought after my explanation that the additional 80.00 dollars they charged for extra insurance would be removed. Their inability to show a little empathy and grace regarding an error on both parties is astounding. Do not use them; their vehicles are garbage, their customer service is lacking the customer, and their ability to tack on “perks” makes this company one I will never do business with again. Stay away people, stay away!

I received a quote for $175.88 with a confirmation # all taxes included. When I received my credit card statement I was charged $399 for upcharges which I didn't authorize.I spent 2 hrs on a phone trying to get some information which didn't get me anywhere. The last person I spoke with from corporate office hang up a phone on me.

I was given a voucher based on a rental, The car was late and I was asked to wait for an upgrade as the car was getting cleaned and after an hour and a half, they offered me for $ 40 extra an upgrade. I called them and asked for an extension and was told that I could bring the car on Sunday, I was able to get to the airport on Saturday night but there was no one that was there. I returned the car the next morning at 6:30 a.m. I was charged a late fee. On calling billing on 9/26, they apologized and offered a voucher for $ 25 that did not come via email. On seeing this, I asked and the customer service agent did not see any notes, I wanted to speak with her supervisor and she put me on hold then I called again to talk to the supervisor, but when she spoke she was rude and hung up on me.

This is the first, and last, time I rent from Fox. We arrived in Phoenix, AZ. To begin, we did not get the type of car we requested, a standard size, Toyota Camry-like car. Instead, we were presented with a Nissan Rogue, with no cover over the back luggage compartment and over 73,000 miles on it. Driving out of the airport, we noticed the hood was loose. We pulled over to securely fasten the hood. We arrived at our first stop, Sedona, AZ, and had a peaceful night. In the morning, with plans to explore, the car would not start. Contacting Fox roadside assistance, we were told that they would contact a service agency to jump start the car.

Had booked a midsize SUV but was told not available and desk clerk kept wanting to give me much Bigger cars or Automobile. After waiting she finally said a SUV was available. Did not need toll passes nor insurance and agreed for return full tank. Well I have returned car on the 19th of September and spoken with person at Billing department for charge of $77.80 for unwanted insurance to my credit card but as of today 99/23/2023 nothing yet. I am waiting until Wednesday to move to my next legal step if refund is not received.

** at Fox, 8801 S Las Vegas Blvd, NV was very courteous and helpful. Checkout was completed, and the shuttle from airport was there within 5 minutes and very helpful. Rental return was easy and completed in a timely fashion. Will definitely rent with Fox Rent A Car again.

I arranged this rental through my airlines. The price was to be just under $300 for 8 days for a mid-size SUV (5 passenger & 4 luggage). Upon arrival they refused to let me use my credit card to pay for it since my husband was driving. The lady then proceeded to add so many fees that the price went to $650!!! THEN arrived at the assigned vehicle and it was SO small our luggage wouldn’t fit! AND there were only FOUR seatbelts! Husband went back in and she was very rude saying that was a mid-size! We ended up with some true mid-size they were saying is full-size! DO NOT RENT FROM THIS COMPANY!! Scam! Do not care about the customer!

We reserved a car at the Denver airport. A 2 hour wait in line for a dirty filthy car. One person behind the counter to handle about 30 people! The priority line only had 3 people waiting, so many people were going over to that line to see if they could be waited on. It turned out you could get waited on if you paid $40. $ 40 just to be waited on!!! I would never recommend Fox Rental Company.

This agency has terrible customer service period. They are rude, slow and don't follow through on what contract states. But, the icing on the cake for us was when they rushed us out of the vehicle, and we forgot our cell phone in the rental. We were able to track it and see that it was at a residence 10 min away from Fox. Clearly an employee had stolen it, as it was not "found". Manager could have cared less, as he took days to respond to our email (apparently there is no way to call the location so email was our only option) and when he called left a message without his phone number and never called back. Avoid! It may be cheaper but you will regret choosing them.

We took a trip to Miami and booked two rental cars with Fox rentals. Once our flight arrived, we waited outside for 15 to 20 minutes (in the hot, humid weather) and they never showed up. We tried calling them but they would not answer the phone. We booked them through Expedia so we called Expedia and they also tried to call them, and they would not answer the phone. So after 30 minutes we rented another vehicle from a different company. Fox car rental has refused to give us a refund. They said that we were a no-show!!! What kind of rental business will not answer their phone when they are supposed to be picking up people from the airport?? I have learned my lesson.

Did not have car I reserved, full size got compact suv. Told I would get $25 off bill but didn't. Charged extra for spouse driver. Staff said in Texas it doesn't pertain which is wrong. Have to put $150 deposit down besides amount due.

Upfront low cost, but many hidden fees. Substandard quality vehicles. Poor customer service. Save your time, energy and money. HORRIBLE COMPANY, HORRIBLE experience all around. NEVER AGAIN. I am informing all of my family and friends to avoid this scam at all cost. I pre-paid for vehicle. In the end the surcharges amounted to more than double the original (prepaid) amount.

They are a fraud company which I didn't know before renting a car from them. They charged me $91.25 on Aug 24 (11 days after returning the car), even after sending the deposit money back on Aug 13. They haven't informed me anything about it. It would go unnoticed if I didn't check my credit card statement. At first, the representative said I paid for 5 days and I returned the car after 5 days. But, I took the car on Aug 8 (10:57 pm), and returned the car on Aug 13 (8 am). Then she said, it was the insurance charge. But, I paid already paid $514.8 which included the insurance.

I rented a car August 31st 2023 until September 4th. To make a long story short the agent offered an easy pass plate so I wouldn't have to worry about the tolls and a fuel fill up when I bring the car back, they would fill it up. Now so we understand I never received my paperwork because the agent wrote the wrong email and wouldn't give me a hard copy. Needless to say I drove around with no documents. Even when I bought the car back they wouldn't give me a hard copy. I called the company and asked for my invoice, come to find out they charged $62.53 for a car I bought back full of fuel. They offered me a store credit good for one year??? Really, they will not refund my credit card.

We made a car rental reservation through Expedia for a rental car in Atlanta, GA. The reservation was for a mid-size sedan for $249 for a week. On arrival, Fox Car rental informed us that the vehicle, class, and price for our reservation could not be honored. We were forced to pay nearly double ($429) At the rental counter, we were told that this was because they were being forced to upgrade us to a Honda SUV. Since we had already flown across the country and were meeting friends for this trip, we were forced to take what they could give us. The vehicle they gave us was NOT an upgrade. It was NOT a Honda. It was not an SUV. It was a Hyundai Kona, which could not even hold our bags in the back end. Neither Expedia nor Fox are being helpful in resolving our complaint.

I upgraded the rental car to a Toyota Corolla. The very next day, the Tire pressure warning came on. I found a station with air and discovered one of the tires only had 20 pounds of air and all the tires had low air pressure. Next, a message Maintenance Required see your Toyota Dealer displayed. All fluid levels were OK, but we could not turn off the message. Then the A/C vent stopped working and the passenger window control stopped working. When I turned it in, they said that the Maintenance message comes on every 3000 miles but they put in 10,000 mile high mileage oil. They should reset the message and check the tire pressure before renting the car.

After finally being able to customer service I was refunded 55.33 of the 92.74 that I was charged for the fuel. I would suggest that the company make their receipts and paperwork clear and tell the customers what they are being charged for and Fox rental car company needs to improve their customer contact system. Also maintain their rental vehicles and airport shuttle. Thanks Fox rental car for the refund.

Chicago rental. 11-day rental. Quoted $243. Price at counter when getting vehicle, $1043. I asked for Basic insurance. Cost of $400. I was not told this until spending 25 minutes checking in by which time I wasn't willing to discuss insurance pricing to spend another 25 minutes for paperwork modification. Note that Chicago charges 30% taxes on a rental, including insurance charges so I paid another $120 for taxes for a total charge of $520 for insurance. Avoid Chicago car rental if possible and certainly avoid Fox Car rental.

I rented a car at the WPB PBIA branch. Met with Destiny. This your lady was helpful. She should be a manager. She was amazing. Destiny was running the branch. I even tried to recruit her for my company. Fox Rental should value this associate. I will rent from fox car rental at this branch anytime. I give her a 10 star.

They did not care that I had collision and 700k liability insurance with Expedia. They were trying to force me to pay for their insurance or charge my card $18000 in case of a problem. I left and got a $60 taxi to my hotel.

Hello, I want to tell you about my experience with this agency which was the worst experience I had, when I arrived at the agency to pick up the car they tell me that it is not available and that they can only offer me one for twice the price but there was no car, in addition to the staff who were there with very little ethics with their feet on the chair and they are not interested in solving the problem. Nooo I recommend this rental agency for nothing being there to other clients. The same thing happened to them. They could not have the car for which they had paid and they wanted to give it more expensive ones. Is horrible that place. This was at the Fox agency at the West Palm Beach airport.

DO NOT RENT HERE. They never offered any option to pay tolls, I was here on business and I would have paid for electronic tolls. Months later I get a bill for $4.50 in tolls and over $100 in Fox "administrative fee". The total bill? $125.90. The cars were filthy, dented, scratched and falling apart. None of them had GPS. I thought I got a good deal in price, by the time I paid EXTRA for GPS and for these few tolls, I ended up paying over $300 a day to rent a crappy car that smelled so bad I had a headache the entire time. I am exhausted and disgusted with this company. Just got a call from a collection department on toll charges, I cannot even believe how bad and stressful this made my business trip. This company should be shut down.

I rented a sub compact car (Yaris). Instead, I got a gas-guzzler (Camry). I did not get the toll option because it was for 8 days and I figured I would only pay tolls for 2 days. The cost should've been for $15. Instead, it was for $45. Fox added $30 for Admin Fees. Why should the Admin Fees cost double what the actual tolls cost?! So I wound up paying a lot more for gas--and this was in California during the summer of '23 when it cost $5 per gallon--and I got stuck paying for Admin Fees. Rip off. DO NOT RENT FROM FOX!

I Booked the car a month ago. I went there on August 19 to pick up my car. They did not have cars. There is no option to get a different vehicle to help the customer. DO NOT RENT CARS FROM THIS COMPANY.

I pick up car at 4:10 FLL airport. In 3 days I return this car at 6:13. I have contract I have to pick up at 5:00 pm and return at 6:30pm. This is different 33 min. Also when, I pick up car. I ask gentlemen if I will be at 6:30 this is problem, he sad no problem. Fox has grace period 59 min. Fox charge me $45.43 2 days in row. I talk to Alexandra ** to explain her time and roles and regulation. But she not listening to me. I send 10 e-mails with explanation. But she like robot tell me the same things. You're late for 2 hours and 3 min. I send her my contract, where wos said I pay for 1,5 hours, but she don't understand anything. I am not recommend you use this company for rental.

I rented a car from Fox using the pre-pay option thinking it would simplify matters. Unfortunately, 4 days before I was due to travel and rent the vehicle, my elderly mother was hospitalized and I canceled my travel plans. I canceled my rental via the Fox website, which is how I rented the car, and then decided to call Customer Care to see about a refund. The representative transferred me to the Billing department; I spoke with Maydel and after a long hold, she said I would need to provide a copy of my mother's hospital records in order to get a refund. When I questioned her re: HIPAA, she said it was the company's policy. I then asked to speak to a supervisor.

My friend and I rented a car through Fox's Denver location in August 2023 and had the absolute worst experience. The customer service rep who assisted with our checkout offered a "free" vehicle upgrade (which isn't actually free since they charge extra for gas depending on the type of vehicle), then proceeded to tack all the supplemental charges and insurances we had verbally declined onto our bill without our knowing consent.

This was the worst experience I have ever had with renting a car. I have been traveling for 30+ years and this is definitely the worst. We waited 1 hr 45 min in line just to get to the counter. When we did, the agent would not give us a car because we were early. I was willing to take ANY car they had available. When I asked for a different car he became rude and said he could not help us, even though there were cars available on the lot. (Two people in line in front of us left without their cars due to other reasons.) Not only was our experience bad, but they refused to give us a refund. Do not rent from Fox.

I rented a car through Fox on Booking.com. I even bought the insurance on the web site to be on the safe side. I was traveling to Ft Lauderdale and was already prepaid. I just brought my paperwork. There was a line at the counter to get the car and now I know why. The representative Andrew was horrible. You don't just rent a car you deal with the upside sales of everything under the sun at the counter. He began to tell me the insurance I bought was no good because it wasn't through their company. Mind you you have to call the company that offered the insurance and it wasn't Fox so the website is misleading. Then he tried to sell me liability. He tried to upsell the car to a Mercedes SUV for an extra 25 dollars a day.

The car was replaced with no problems at the city office in Cancun. They are cheap, unfriendly and the only thing that matters is $$$. Take pictures of everything including the gas gauge.

Rented a Jeep Wrangler for 12 days out of Tampa FL, total cost was $692 which included prepaid fuel and plate pass for tolls. Employees were very helpful. Thanks to Henry who showed operation of roof and helped with luggage. Car was clean and like new. Fox was just as good if not better as the other major rental companies.

First, they shuttle you off airport (this was in Denver), to their own building. It's a shell building with concrete and fans, at first I thought I had landed in Cabo in the 80's. Then you walk around a blind corner and BAM a 2 hour wait in line to talk to someone. And you are a captive at that point. If at the airport with all the other counters, I could cancel via my phone and just go to another brand.

1st day of rental and last day of rental (only times used) emergency panel lights to pull over/malfunction came on. One was at night and scary and the other daytime. Telephone number for help on contract had last 2 numbers cut off. Nice stranger helped me the first time and I just drove thru the second warning worried to the return area as I was downtown SA. Marcus at the Fox desk was very nice, as I showed him all the problem pictures. He promised an adjustment on my bill that never happened. I called Fox, uploaded the pics again and another promise missed now with Vince (supervisor). No return call, email or anything. They seems real concerned when speaking with them but no follow thru. I do not recommend any elderly people use Fox Rentals as unreliable cars and people are all they offered me and is a dangerous mix for us elderlys.

They're a criminal organization. I used them and they tried to scam me at sign up and it didn't work so they up charged my credit card instead after I returned the rental ....Tried them in 2 locations.

They charged me for a car I didn't even pick up after I called them letting them know I was running late, customer service told me not to worry because they would be around but they failed to inform me that they would close at 11pm. When I got there by the WPB airport they were closed, withdraw money from my credit card, and refused to refund the money, I spoke to many people who work there and got no results. They keep giving me excuses and the runaround.

Rented a car from Fox Rent a Car via Sam's Club. Incurred $30.79 in toll fees - which is fine. Got a credit card charge for another $90 in Admin Fees from Fox. Ridiculous. Have called four different numbers to try to resolve - so far, no luck. Will NEVER rent from Fox again....and question Sam's Club's decision to partner with Fox. Already submitted credit card dispute, filed a complaint with the BBB and posting all over social media to NOT RENT FROM FOX unless you want to pay for their bogus Admin Fees.

Booked on Priceline as a noncancellable, nonmodifiable reservation. Arrived at the counter and they charge me double the amount in other fees that were not optional add-ons. Either I forfeit the car and they still charge my card, or take the car and they still charge my card. I return the car and they increased the charge by another $50, citing various convenience fees and an "early fee". Will never book with Fox nor Priceline again. The cost would have been lower if I had gone to the more reputable brands despite a higher advertised on Priceline...At least places like Avis, Budget, Hertz, etc. don't deceive you with silly fees.

I have a rental car that is having issues with ignition and called to report it, I was talked over from the moment the representative answered and was told she has this same call several times a day and I can drive 2 hours to exchange it and there is nothing more they can do and hung up, horrible car, horrible service. FYI, this is the only review I have ever done in my 52 years so obviously it is really bad.

I have been a member for 2 years and book thru their website. I was flying into Miami for business and had booked my car three (3) days in advance. I arrived to the Fox car rental facility after two shuttles (train and bus). Get to the counter and he finds my reservation and two minutes later he tells me they are sold out. I told him it is Sunday at 10 pm, and looking thru the window, I count 42 cars available. He said he can't help leaving me stranded.

Had to fly out to Miami for a funeral, looked up car rentals and this seemed like the best choice for the price. I only needed the car for 2 days. Initially, I was quoted and charged $102.00 plus the $150 deposit would get “returned” when the car was returned. I paid extra at the counter so I didn’t have to deal with toll charges. Once I returned the car with a full tank, I was told by the guy who took my car in that my deposit would be “returned” to my cc in 5-7 business days. Little did I know, I would never see my deposit. I called 10 days after my trip and they said they were keeping my deposit to cover unexpected charges. My car rental wasn’t for $102 but the actual amount was $252.00. Don’t fall for this rental agency's lies. Go somewhere else. I will be filing a complaint with small claims about this company.

Fox is a criminal organization doubling your bill through all sorts of insurance waivers. They even falsified documentation to “prove” I signed up for these. What can be done to stop these crooks??? Note: as an example they tell you a toll badge costs you 12 dollars. But they charge 12 dollars Per Day!!

Never rent a car from this company. I rented an economy car from fox car rental using Expedia website. I paid $373.40 (this includes the 6 days car rental and the insurance). After I returned the car, they charged me $563.86 on top of the $373.40. So the total for renting an economy car for 6 days was $937.26 (more than $a150 per day).

I rented a car through Priceline and was charged $309. I found out that Fox Rent a Car charged me $188 for unnecessary insurance and some other unknown things. They also gave my the car after my reservation by 2 hrs. They said we have a waiting time of 2 hrs. This is really **.

My boyfriend and I were visiting California. We went to Burbank Airport to rent a car. Fox car rental seemed reasonable, we needed a car for four days. This is where it went wrong. Our salesman charged us for three days instead of four days. We wanted the car the 23rd-27th and they charged us till the 26th without our knowledge. He made it clear after we had gotten the keys “See you back the 27th!, have a great trip!” We get a call the 27th saying our car is late and we will be getting charged a late fee. I was confused why this was happening but then the collector told us the situation.

Purchased through Priceline along with collision ins. Picked car up at Fox in Orlando Fl, waited in line over an hour for a pre-purchased SUV rental already purchased. Salesman tried charging us again for SUV insisting we upgrade to larger SUV, then pushed liability and ezpass for a week. I did not upgrade. He did not show us any features in car, car stunk, no windshield fluid, brake light on did not know how to disengage brake. Salesman in rush to get home so he did not take time to do anything to assist. A rental that I originally contracted for $259 turned out to be $554.51. BEWARE! You will be RIPPED OFF!!!

I requested toll package ($15) to be added to my reservation and notice it wasn’t included in the receipt when returning. Agent told me he will fix it but a month later, got a bill of over $103 for toll. Worst, Fox Rent a car refused to fix the mistake they made and I still have to pay the $103 toll. Never rent from Fox Rent a car. They will go extra efforts to scam you for more fees….

After over an hour call with customer service I was able to get $61 of unnecessary charges reversed. The agent was patient and worked through my frustration; however, I would not recommend this company. If you insist on using this company be sure to question every charge before signing.

Aric was great. Not his fault he works for such a poor customer service company. We stood 3 hours to pick up a prepaid car rental. They have 7 windows for service but only 1-2 people working. What a nightmare. Fox you should be assured your poor service will be reported to anyone who will listen.

They told my us we didn't have insurance through Expedia. We did. They didn't have the car we reserved so they upgraded it and charged us for the upgrade. Then they charged us for more insurance. We brought the car back full of gas and they charged us for a tank of gas. Bill should have been $238.00 ended up over $700.00 this company is a huge scam. When we called they said they have no way to verify the conversation between you and the guy who added all this stuff. This company should be put out of business. Horrible customer service. Horrible business practices!!! Steer clear.

Flight cancelled and rebooked on earlier flight. So got to Fox earlier at 7:30 PM and rental started at 9:45. Tried to charge me $225 to pick car up 2 hours early or said I could wait until 9:45. They had no indoor seating. All outside on plastic chairs. We waited and at 9:30 the employee turned off the lights and started locking up. When asked where he was going when he knew we were getting our car in 15 minutes he handed us a slip of paper with a customer service number and said we could call to complain that he was going on a 30 minute break. He went to his car and watched us sitting outside with our child and never left the parking lot. Just watching us amused. When he came back at 10 PM we had been waiting 2.5 hours at this point and we were very unhappy. When I expressed my feelings he refused to rent us a car and told me to leave.

Used Fox rental cars for the first time traveling to Tampa. At the checkout counter when picking up the vehicle, the total price with fees and everything was $48 for 24hr rental. I opted for the company to top off my fuel at $3.33 a gallon which I thought was very fair. We drop 64 miles in a Jeep wrangler that started with a full tank and was above 3/4 full when we returned the next morning. They charged me to fill the entire 23 gallon tank and added about 8 different “service” fees that was not on the $48 total that I signed up for the previous day. Complete rip off. My total was $174 dollars for a 24 hr rental and traveled 64 miles. Never, never will we use again. They have the playbook on how to tank a company.

When I got to Phoenix airport, to the Fox desk, I was offered prepayment of fuel. I said that I usually fill up at the local Costco before returning a car. I was told that I would be charged 8.99/gal for anything over 2 miles away from the rental car return. That sounded expensive, so naively I agreed to prepay for, what a sign said was $4.85/gal or so. Which didn't seem exorbitant.

I booked through Expedia, which I would not do again. My flight was canceled and I wanted to pick up the car two days later. I had to cancel the whole rental and no refund. I called Fox and they wouldn't deal with me since I booked with Expedia. Expedia filed a claim on my behalf, documenting my flight cancellation. Fox still refused a refund. I would not book with Expedia or Fox again.

I paid for my mom to go to California recently and her experience with renting the car was horrible. We will never use their service again. They charged her an extra fee of $275 after she returned the car.

I am renting a car in Tampa for three weeks and returning in Ft. Lauderdale. The one way fee was in excess of $800 which I reluctantly accepted. Less than 1 week into the rental our plans are changing and I wanted to return the vehicle where I rented it. Fox is still charging me the $800+ drop off fee. Since this occurred I started deep diving into them (yes, something I should have done first) and the one constant theme I keep finding is Fox’s use of legal, but borderline deceptive business practices. I will never use this company again and would strongly recommend the same to everyone else.

They tried to upsell me insurance I don't need, when I refused they were super mad and rude. Then after they made a charge to my credit card as a deposit, they never returned the deposit even when the car was returned in great condition. I spoke to my credit card to make a dispute and they replied with fabricated charges. Terrible, just go with a reputable brand instead of these thieves.

Fox car rental is a horrible company. They practice unauthorized charges, leading to totally unethical business dealing. They charged me several times for the same car rental. Also, they included an update charge for the car without providing any upgrade. I refused the rental car upgrade and did not take any car upgrades. All Airports, including the DFW, should remove this company from the car rental booth. 'Fox car rental' company should be investigated for its business practices and activities.

The so called 'manager' was unprofessional and discriminatory. I prepaid for the trip using Affirm and I even called to make sure I did not need a credit card upon check in. They said I did not, and trusting that I proceeded with my trip to Salt Lake City for the first time. The manager, a male, was snarky and quite rude. He said that he didn't know of any car company that rents without a credit card, but with an audacious tone. All well and good, but I told him that prior to the trip, I called Fox's central office to make sure that a credit card was not needed. and they told me that since we already paid for the rental, the credit card was not necessary.

I rented a vehicle from Fox Rent A Car for a trip to Austin, Texas. It took over 45 minutes to have a customer service representative wait on me with only 3 people in front of me. A representative had just switched out and instead of taking care of customers she proceeded to do paperwork or go to the back for 30 minutes before taking any customers leaving just one clerk attending customers. When I finally got to the clerk, she informed me that there were no vehicles (Compact) available which I had previously prepaid for. She informed me that they only had minivans. I asked her if I would be charged any additional fees since there were no vehicles I prepaid for available, and she stated there would NOT be any additional fees. I had to put a security deposit down - when I checked my credit for the security deposit, I only received a portion of the deposit back.

This place is a rip off. They book you at one price then come up with a lot of different reasons why they have to raise the price. They didn't have the car I booked, but made me pay for an upgrade. Normally companies don't do that. It's the companies fault that they allowed me to book something they didn't have. Then the attendant was very rude. Loni in San Diego airport. I do not recommend this company.

DO NOT rent a car from Fox. They have worst car selection, and you won't get car you booked online. They charged me almost $700 for their cracked windshield. I told them the crack is internal and there was no single incident happened. No rock or object impact, never, and I swear to God, neither anyone saw, hear it happened. The car was 22k mileage and possibly due to wear and tear internal crack was there, which I explained to them with no luck. Later I found, they will charge you everything if car has any damage. Any means literally anything. Their roadside assistance is a joke. I was driving with kids and family when I saw windshield crack liner, and called if it's safe to drive or to replace nearby, but they asked my insurance and to file a report which I did while returning. Luckily we all safe and nothing happened. Tl;dr, Stay away from Fox Rental.

When we got into our rental car at DFW, we noticed the gas gauge was well below the full mark. I mentioned it to the guy in the booth and he said not to worry, they would adjust the charges. When I got my final receipt, no allowance was made for the missing gas. Fortunately, I also took a picture of the gas gauge. Unfortunately, when I called their customer service number, they only offered me a few dollars as an adjustment for the missing gas. That saved them a bit of money over providing the gas and lost them any chance of me ever renting from them again. My suggestion is, all else being equal, you rent from someone else and, if you must rent from them, document everything, don't believe what anyone there tells you, and expect them to grab for every penny they can.

I used rentalcar.com to prepay for a 2 week SUV rental in Las Vegas. When I arrived to pick up the rental, they increased the rental amount by almost $400.00 USD. In my haste to leave, I didn't read the fine print. I signed or initialed all the places I was told to by the Fox rep. In my opinion, they are a terrible company.

My Worst car renting experience ever. Don't waste your time renting car there. You will lose a lot of time, nerves and money. I reserved my car rental through Expedia. I prepaid my reservation in Tampa airport only to find out after standing long time in line at the counter that car is not available. I was offered to rent a different car for almost double the pay. When I voiced my frustration and told them that I had a reservation that should be honored, they told me that reservation with Expedia does not mean anything for them. In the end desperate to have a car as my family was tired and waiting all that time I was ready to pay additional cost but they bluntly threw me out of the office refusing to rent anything just because I was unhappy and dared to voice my frustration.

After my car was totaled in the historic floods in South Florida and the Tesla I ordered was pushed back 5 times, I decided to rent a car so I wouldn't be a burden relying on rides to and from work. I went through Priceline and paid for it upfront (big mistake). I arrived 15 minutes before my reservation time and had to wait over an hour to get to the counter. My husband dropped me off and couldn't wait because he had to go to work. They wouldn't give me a car because the credit card had my husband's name on it. So $300.00 later I was stuck at the airport with no ride home. I now have to wait to see if I can get my money back.

I booked and prepaid for 3 days of a rental car and called to let them know that I would be picking the car up one day late because of a work conflict. I had already changed my flight and figured since I already paid upfront that I would be able to pick up on day 2, especially since they have already been paid for 3 days. The agent explained that could not be done, he kept on talking over me and when I asked politely to ask for a supervisor, he told me to call Orbitz and then hung up on me. That was my first and last time I will use Fox rental and will be sure to tell hundreds of people about them as I happen to be a reservations agent in a call center with an airline. They really chose a bad employee and unfortunately that hurts the company's bottom line.

My family members and I had to travel to California from the east coast to reach a very sick and recently diagnosed grandparent with a terminal illness. Fox actually cancelled the reservation under Priceline due to the method of payment. They request another credit card and rebooked. Priceline claims that their policy is not to refund until after reservation return date even though it was cancelled and never picked up under this reservation. I do understand that refunds are not instant and take 3-5 business days; however, waiting to issue a refund until after the return date of a care we don't have in out possession is asinine. We will not be using priceline to book again, we will not recommend to anyone and a BBB claim was filed.

I rented a week + car rental when I flew in for a family emergency. My flight was late and I ended up needing to cancel my booking. It was a prepay on Expedia. I called them the day of pick up to cancel and they said I could not get a refund. I called Expedia who also spoke to them the day of the cancellation and they advised me to check back Monday about my refund. Each time I called Fox they gave a new reason why they could not refund me my $. The final reason with my bank was that I cancelled after the pick up date. This is a lie. They denied I called in when Expedia shows I did and they even spoke with them. Stay away from this horrible company.

Fox Rental is not upfront about cost, and there are hidden charges with deceitful practices. Be sure to bring your reading glasses, and take the time to read all of the fine print very carefully, if you enter into an agreement with them. Entered into a rental agreement ahead of trip on Fox’s website, and prepaid, along with an extra $150 deposit required (that was supposed to be refunded at the end of the trip).

Fred. PS One star is more than deserved, but had to choose.

We were charged extra because our marriage status was not recognized wich is not explained in neither your or the renter's rental agreement.

Booked a car rental thru Expedia for Fox Rent A Car. Went to pick up the car and they tell me my debit card is not a credit card and I can’t rent the car. Told me I could get a refund but they are refusing since the small print said I needed a credit card. I thought my debit credit card was. So my son ended up renting a car from them. You would think they would refund my money. Since they wouldn’t transfer the rental to my son. The new rental was a hundred fifty dollars more. Feels like a switch and bait. Buyer beware! Not a customer friendly place! I will rent from anyone else in the future.

When you pick up the car they tell you you can return the car full or empty. They will only charge what is costs to fill up the tank. But when we returned the car almost full at Miami airport they charged us more than 200 dollars to fill up the tank of an economy car that only holds 12 gallons. A complete ripoff and an attempted fraud.

I booked a rental car via Booking.com for a vehicle at Fox Rent A Car LAX in advance on March 6, 2023 for a planned trip in April to Los Angeles, California. The reservation indicated I would receive a Jeep Grand Cherokee or similar from April 11-13, 2023 a total cost of $126.86. I arrived at the Fox Rent-A-Car LAX location on the afternoon of April 11 and the customer service agent (OLUFEMI), indicated they did not have any Jeep Grand Cherokees and if we wanted an SUV he could put us in a Dodge Durango. He indicated it would be $50 per day, which was only $2 difference from the vehicle I had reserved so I agreed. He proceeded to discuss insurance to which I asked "Can't I waive the insurance?". He motioned negatively and again asked me which insurance I wanted so I did choose one since the agent appeared to indicate that I did not have a choice.

I reserved a car in Puerto Vallerta, Jalisco, Mexico through Fox. My credit card covers collision and comprehensive coverage. I also purchased an additional policy. Fox would not accept either insurance and wanted an additional $500 over the rental quote or no car. I went to Avis instead because they are close by. Fox Rent a Car is a scam.

What might seem like a good bargain turned out to be a nightmare. We waited 2 hours to get paperwork done and get our vehicle. OK, so everyone has trouble getting good help, so we gave them a break and tried Fox Rental again. Same experience, PLUS scammed into paying toll fees we didn't incur. They add on a $75 fee to an alleged $24 toll and expect us to pay it, with no recourse to argue its validity. It's a SCAM and we'll never use them again. I'll walk or take the bus instead.

Went in with high hopes until the agent at PHX says "we get a lot of our cars stolen...they usually end up in Mexico". That is a factual statement. The last day we were there, we were victims of a tik tok theft ring. It was a nightmare. Not only did they make us pay for gas the "thief" used (was on full) but after my deductible and my insurance agency settled they had the NERVE to charge me for ADMIN FEES...$150...

Pre Paid my rental and was offered pre-pay fuel at FLL desk. Was quoted 2.89 per gallon. Confirmed with desk agent that was total per gallon… not additional fee or taxes. Returned the vehicle on correct day and time. Told receiving attendant I prepaid fuel. Nonetheless was charged 8.99 per gallon on my final bill. Took over an hour on phone with customer service and still did not get my full refund! Total thieves! Do NOT recommend using this fraudulent company! They obviously intended to lie at front desk and deceive when I returned car!

I reserved seven identical vans for our school trip. Counter agent said insurance is mandatory to take even though their website says otherwise. They also charged an upcharge for our vehicles that was not part of the quote and we did not upgrade any vehicle. Received final bill for seven vans and got three different bills. No extras were agreed to, just our basic quote for all seven vans. They refused to refund bogus charges. They are rude as hell on the phone. The vans were great, their customer service is the worst I have dealt with out of any business. Spend your money elsewhere. Don't rent from them.

Upon landing in Fort Myers was surprised to learn that the Fox office was located offsite. We had to take a shuttle to their location which was quite a distance from the airport. Once inside their office Lisa ** waited on me. Before I left I asked her what time their office opened because we had a 6 am flight so needed to be at the airport no later than 4:30 am. She told me there would be no problem because their office opened at 4 am. We returned to their location a week later to return the car. The property and office were in darkness. We knocked on the door in case there was someone inside. No response. We called. No answer. We looked online and their website said they open at 5 am.

We booked a car for pickup at 12:30 AM but the office closed at Midnight. Called their helpline. Was told we had six hours after they reopened to pick up car. Got there at 8AM. Was told my reservation was canceled. Only option was a similar car at a $50 per day up charge. Was told there was a $15 PER USE to go over a toll bridge. When I got my toll charges it was $15 PLUS toll. The toll fee for the 3 bridges was $22 the service fee was $45. This company has very low ratings for a reason, their bait and switch tactics and fees are extreme. Their car had over 75000 miles with bad shocks and I had to replace the windshield wiper to see out in the rain and snow. Bottom line my $450 rental ended up costing me over $1200. The bad reviews are REAL, if you don’t want to have a similar experience RENT FROM SOMEONE ELSE.

I rented an SUV in Las Vegas on 3-22-23...When I got there the guy at the desk never asked me if I wanted an upgrade....I didn't need one. He had me sign a bunch of stuff and told me to take any vehicle in Section 9...I did. When I got home and looked at my credit card, they charged me for a vehicle upgrade. I called and told them I didn't request an upgrade...They said I signed for one and would not give me all my money back. They offered me a credit for the next time I rented there or 50% of my money back. I WILL NOT RENT THERE AGAIN!!! So I didn't want the credit, so they said they would give me 50% of my money back. Advice: Read your documents and make sure you know what you are signing. They have you tricked if you sign it. They cheated me and they know it and they did it on purpose.

Very unpleasant odor in car. Check engine light & notice came on which led to car not starting. Battery died twice. Had to get a jump (once was stranded for well over an Hour). Tire pressure light came on. Fox management never responded to my request to discuss issues I encountered during renting vehicle.

The entire experience ranting from Fox was crap. The car they gave me was dented on every corner and the additional fees charged were way out of line. I turned the car in early and there was a fee of an additional day. Really the entire experience was a a turd sandwich.

In Fort Myers for vacation, decided to rent this car as it was advertised through Expedia. Got a really great rate by booking in advance. Check out of the car seemed to be smooth and the agent told us that if the initial car provided wasn't suitable to simply come back in and she would help us out. The initial car seemed a bit small, so I went back in, as the agent had mentioned, to ask for help. She then pointed out a few other vehicles in the lot that we could have. When I asked what the price difference was between the initial car we booked and the others she was showing, she pointed at them all and stated that they were the same. So, we decided on another vehicle. We did not sign a new contract for the new vehicle, but were given a new invoice that just had written on it "exchanged" and nothing that said "upgrade" or equivalent wording.

Company refused to accept my license because I was in process of renewal, refused to switch the name and didn’t do same day rentals. So a day and an extra $1000 later gave me the same car for my 20 y/o daughter to drive. In what crazy world is it safer for my kid to drive her family around LA than to have me driving? I had all the proper documents but my license was punched because I had renewed it before we left on vacation. The headache of taxi fees, less time with a car, stress of inexperienced driver, and charging me 4 times the price than what I had paid plus I have to file a claim to get my money back from the original rental I had prepaid has really upset me. Essentially Fox left me, my elderly mother and three young girls stranded late at night and did nothing to help. They did have the exact car I had previously rented waiting for me the next day. What kind of company treats their customers like that?!

Worst car rental experience ever! If you read this, do yourself a favor and rent anywhere else than Fox. Fort Lauderdale airport staff didn't let me pick-up my reserved and prepaid car because my first name doesn't fit completely on my credit card. They basically took my money and told me to go find a taxi.... The staff was rude and couldn't care less about leaving a family with kids without a car. Reported the issue multiple times on their website and e-mail and they don't even bother to reply. They don't even deserve this single star.

Do not rent from here. Similar to what others said, I was specifically told by the agent that I did not need to stop and pay tolls when I rented in Florida. Needless to say, I get a letter a month after I returned the rental vehicle claiming that I owe $10 for the tolls I did not pay plus $90 in administrative fees. I was also required to pay for rental insurance which is never a requirement at any other rental company. Also, this is the second time that I got told wrong information from a Fox employee. We had been in Las Vegas a couple days before Florida and we also rented with Fox since everything was booked at the same time. Long story short, don't rent here. This place is shady to say the least and I wish I could give 0 stars.

I booked a rental with Fox Rental at Austin TX. Their website indicates they're open 24 hours. My flight arrived late, after midnight, and I went to the Fox car rental counter, and it was closed. There was a sign to go to Level-3 and I went there and no one was available. I learned through another rental company agent that Fox had already closed and no one is available. *** I will never book a rental again with Fox. ***

BUYER BEWARE! We rented a couple of cars for early morning pickup at FLL (Fort Lauderdale Int. Airport). Though the flight number was provided (flight was delayed), the pickup counter was closed. They do not care! They closed even though the Fox site is supposed to be open 24/7 hours. Furthermore, there was no way to get in touch online or by phone to circumvent any possible issues or concerns. This was a grave inconvenience and hardship at 1:30am with children and grandchildren. In future, I would not trust FOX Rent A Car for any business, in any circumstance, or for any price saving. BUYER BEWARE!

Hi, I have rented a Mini Van from Fox at TPA Airport on 2-7-23 and returned at 2-14-23, we clearly discussed that I don't want to purchase any additional insurance or any other product like toll pass etc., I was shocked to see that they blatantly charged me for supplemental liability which was $109 more then what I agreed.

Reserved a Volkswagen Vento on Fox website for Cancun 2/20/23 - 2/25/23. Estimated cost for 5 days was $107.75 total. They charged $970 on my credit card; $194/day, plus $600 deposit. Fox USA customer service refused to help.

A group of eight booked two cars for three weeks with Fox. Two separate booking agencies were used. In both cases, when we arrived at San Jose and travelled to the Fox pickup center we were told that there was no record of our reservation even though we provided the paperwork. We had even called Fox a week prior to our arrival to ensure that there were no issues. The Fox representative in San Jose did mention that a large 17 passenger van could be substituted for significantly more money. We were told that there were no other cars available even though we could clearly see cars in the lot. The Fox representative was rude and the branch manager was totally dismissive and disrespectful.

I booked a SUV though Priceline from Fox (car rental place) on 2/25/23 to for two weeks for local use. I went on 2/25 to Fox to pick up the SUV, but they did not have the SUV I booked. They only had a car in a larger size, which cost an extra $200. I told them I booked the SUV and I do not want to pay an extra fee. They then said they did not have a rental car to give me. This is not the first time this has happened through FOX, and it has happened to my cousins as well.

We rented a car from Fox through Orbitz. Our plane landed 2 hours late and they gave up our car to someone else with no other rentals available at the airport in Costa Rica. Just left us stranded. Think twice about renting from this company!!

I booked a car through booking.com. At arrival front desk assistance denied me the car because I only had a Debit Card instead of Credit Card. I showed him there were 10K in the Debit, explained about a bankruptcy in the past (that's why I didn't have a CC). They didn't care, the car was a of a big need, my mom has cancer and I was supposed to driver her to her appointments, instead I have to Uber everywhere. I will never in my life will use Fox Rent A Car ever again.

I booked a car for $256 for a week in Cancun through Expedia with Fox. It seemed like a good price, but not insanely low. When we arrived at the booth in the airport along with others, our names were taken and then we were all moved in a van out of the terminal to the office where the cars were in a sea of parking. We had to wait an hour to be checked in and quickly discovered why so many people ahead of us were unhappy.

I returned the car on time but Fox Rent a Car in San Jose, CA. put my return date as 3 days later and charged me double my original rental agreement. I called their billing department and told them I wasn’t even in the State the day they say I returned it so they gave me credit for 1 day but said it would take 24-48hrs to email the counter and have them check. I told them to just check the video. It will show the correct date and time I returned. I had this conversation with them on 2/13. I’ve called and sent them several emails now but have not heard back. Their customer service is horrible and I don’t know how I’m going to get this corrected.

BOOKING ID ** @ Denver 2/16/22. Going skiing. Booked SUV, Chicago had a blizzard plain delayed 1 hr. Turns out no SUV available, at 7 pm so I was offered sedan or nothing. I still had 4 hr drive to mountains. 7pm on the airport not too many options available on holiday Weekend. Had to squeeze kids and long skies after unpacking bags on the sidewalk. I was told they hold a car 1 hrs and I should call being delays on the plane?! I wasn't only one in line to be denied SUV. In front of me 2 other groups had the same experience being refused SUV. It was all happening, while we are under nice advertisement with Toyota 4 runner saying how one can be upgraded to better experience. Who? Which one? I even didn’t want the upgrade. I just wanted my regular experience with SUV. Shrewdness bothered me. They know upfront they what they going to do, that's why SUV rental is cheap. Probably few get it. And the rest of you have sedan that is overpriced.

Rented a car through T Mobile with Fox. The car I reserved was not ready. Would have to wait one hour to get it. Why wasn’t it there? Who wants to wait an hour on vacation? So I had to upgrade for more money. Not acceptable.

Total rip off. I booked and prepaid via Priceline. Fox subsequently charged me several hundred additional dollars via a multitude of hidden daily fees. Additionally, the woman at the counter told me the toll pass option would cost $12.99 ONE-TIME. They charged me $12.99 EACH day for 10 days. I'm familiar with toll pass options offered by other rental car companies from my previous trips to Miami, FL area. In those other cases there was no deception. I chose a toll pass option that made sense and was a good value. I've been deceived by Fox.

Rented a car from Fox for Orlando for 5 days. Price I was given was $165 when I booked the car. When I went to pick up the car, I was asked if I wanted rental liability insurance, prepaid gas, and toll passes. The only thing I agreed to was the toll passes. They have you sign several tiny screens, which are hard to read and scroll through, agreeing to their terms. They pre-billed my credit card for $303.40. I asked the agent why it was so much, and he said that they hold money on deposit to offset any charges (tolls, fuel, etc.) that you would incur. I would get a refund for the balance. When I got the car, the battery in the key fob was dead, and would not open the car doors / trunk. I went back and got a new key fob for another car, but in doing so, I had to again sign / initial several tiny screens, but this time, there was no text displayed as far as what I was agreeing to. The agent said that it was the same as I did for the other car.

The cost of a rental car from Fox is double the initial estimate when all the hidden fees are added up at the end of the rental period. I was incredibly disappointed when what was supposed to be a good deal ended up being one of the more expensive options for a very mediocre product.

My family and I traveled to Orlando, booked a vehicle at Fox for USD215 and when we arrived at the office, my credit card was being charged USD600 for insurance that they said was mandatory. When I arrived at the hotel, I contacted customer service of this company and they told me that the insurance was voluntary and that I had to go back to the office where I had picked up the vehicle and they would change the contract. This shows that the values they offer are to hook and then force, not having knowledge, to include insurance and others that most likely will not be used. I still paid USD 400 considering tolls that I did not even use.

Was given a beater w/ 80k miles that had dents, dings and a trashed interior. I returned the car at 1:10pm (due 12-2) and the lot guy said I was good to go but he was too busy to check me in. When I got my receipt by email later that day they tacked on a $20+ late fee and noted a 3pm return. This is a scam company. Do not use them for any reason. I have a video of the entire transaction.

Booked a rental in Burbank through Expedia, paid for it, was told 148 would be due at pickup. Finally found the little booth they were in and got help after standing there for 10 minutes with no one in front of me. This was a business trip. They had me give them a credit card other than the one I used online, charged me 60 dollars for being 45 minutes early. gave me a sedan Instead of an SUV like I reserved. They charged me $320 dollars on top of the 184 dollars I paid through Expedia. Bunch of other charges I didn't know what they were. Classic bait and switch. HORRIBLE customer service, will not reply to emails or messages. AVOID THIS SCAM COMPANY.

Got the typical bait & switch. Had even called to confirm a Hyundai Santa Fe was available as wanted to test drive this model after getting it last year from FOX in Ft Lauderdale and was happy with it. But was offered only a Dodge Journey which is NOT EQUIVALENT as these vehicles don't have the necessary leg room as does the Santa Fe...why even classify as same? So the typical response was "we can upgrade you"...OF COURSE...IT'LL COST YOU!!! WHY???? I was promised it and why I PREPAID!!!! WHAT a typical SCAM!!! The vehicle I was given was NOT AN UPGRADE....it was the typical Jap tin can!!...a sub-standard Toyota 4Runner...no featured equipment features like the normal Hyundai Santa Fe and drove and handled TERRIBLE!!! It even was reporting tire issues CONSTANTLY...but all tires fine...didn't even have way to test tire inflation pressure like most GMCs have...again substandard.

Prices sounded great when I booked it. When picking the car up at LAX Airport, it was a Kia sedan. It had 70,000+ miles, a rattling, constantly vibrating steering wheel, windshield wipers that smeared the rain around, completely shot, no floor mats and carpet worn through from people's feet. Horrible. In addition, they whacked me with a $12+ tax/day (8 days) for a flimsy booster seat for my toddler.

Dec 1 rented a car at SJC. Waited over an hour, with several other customers, to receive a car. Was told the delay was due to shift change!. Drove car 2 hours, by myself, and when I arrived at my destination, could not open the passenger side door from either outside or inside. Was too far away to try and return. When I did return, early AM, no personnel was available. Called FOX customer service and was told I needed to report issue. My response was FOX should have provided me with a vehicle that was operable and clean. FOX could not have cleaned the front passenger side as the door could not open. I submitted 2 complaints back to FOX and have not received a reply. Also, was only refunded 50% of my $150 deposit, with no explanation as to why. DO N0T RENT FROM FOX. POOR CUSTOMER SERVICE AND VEHICLES.

Since my flight was late, they gave my car to someone else and made me upgrade to a more expensive one. As soon as the flight got delayed I called them and they promised to keep my car till my flight arrives. But they gave it to someone else. On top of what I paid through Expedia, they changed me for another whole rental. When I contact customer service, they didn't help at all. Go with a legitimate car rental company. These people are horrible.

Reserved a standard SUV and was told I would have to upgrade to get a 4-wheel drive vehicle. Was told that the rental site has no way of selecting a 4-wheel vehicle and so felt a bit swindled. Other companies I have rented similar cars from in SLC and DEN have always been 4-wheel drive vehicles and I haven't had to find that I needed an upgrade once I got to the counter. Was also told if I purchased a tank of gas at the "cheaper" rate of $3 it would cost $73. Given that the car had a 15 gal tank, I did the math and declined the obvious ripoff. At highway speeds of 60-70 mph the steering wheel vibrated and apparently the car was in need an alignment.

This company will befriend you at the counter and make everything sound so cheap and then when they charge you at the end - BAM! You will be hit with a massive bill and when you call them, they will tell you that you signed agreements, no care that they lied to your face, or were misleading at the counter. DO NOT RENT FROM HERE. Customer service is in another country and they do not care.

I prepaid for a car rental with Fox and purchased their cancellation insurance. I got sick and had to cancel flights, car and hotel. I called with only 12 hours notice. I did not read the fine print. Fox requires 24 hour notice WITH cancellation insurance. Do they keep all your money if you don’t have insurance?? Trying to cancel online was not a simple task, I believe they deliberately make it difficult. I was charged $104 for cancelling. It took three long phone calls to Fox and 11 days for my refund. BEWARE and read the fine print.

I rented a car from Fox. I've rented cars 100's of times and know there is a surcharge for having the company refill the tank when you return it. My daughter was driving when we reached the return facility and we realized we didn't get gas. I asked her how much gas was in the tank. She said half full. I figured even if they charge us $2 extra per gallon, for 10 gallons maximum the would be $20 bucks. So we returned the car. Fox charged me $8.99 a gallon for 18 gallons of gas. Gas is $3.50 a gallon retail. Fox applied a %260 surcharge, and stole at least 8 gallons. Don't rent from Fox.

I needed to rent a car for my vacation. Expedia booked me a car through Fox Rent-A-Car. After I paid I looked at the reviews and they were terrible so, I was nervous. I wanted to get a refund and go through another company but, Expedia told me I couldn’t get a refund. When I went to pick up the car, I was told you couldn’t go out of state. I do not recommend fox Rent-A-Car. The car that I rented was nice. If you want to go out of state, do not use Fox rent a car. Overall, my experience was good.

I rented a vehicle through Fox Rent a car and Priceline. It was for two weeks with unlimited mileage. An attempted phone call to Fox Rent A Car to confirm the reservation was answered by machine and would only refer me to their website. The day of pick up I find out the unlimited mileage can only be used in the surrounding states and that I can not go from Texas to Georgia. I was denied a refund for the rental they would not let me go to Georgia in.

We were planning a trip to Orlando from NY. My wife and I get discounts through our jobs so we used Fox to rent a car. We had the reservation done over a week prior to our flight. The amount we agreed on was $174 and some change. Our flight was delayed 3 hours so I read over our rental agreement we printed and it said we could pick up our rental 24/7. We landed in Orlando and quickly realized fox was not located at the airport which was unfortunate but they offered a shuttle to their location. We waited awhile for the shuttle which took us a few miles from the airport.

Upon arrival at Fort Lauderdale Airport Fox Rent A Car location, the representative refused the driver’s permit that I presented, cancelled pre-paid reservation I had made through Expedia, and was told to have Expedia make a request, which Fox has refused, to be reimbursed any of the $365.01 CDN advance payment. After cancelling, the Fox representative told me that they were experiencing a shortage of vehicles, but would try to make a reservation in my wife’s name. Fox offered a vehicle for +/- $850.00 US. We walked. Once bitten twice shy.

We were quoted $509.10 for a 4 day rental. We called on the way to return the car to ask if there would be a charge to return 2 hours early. We were assured there would be NO fee to return it early on the date it was due. When we looked at the bill it showed a $93.04 early return fee. They are liars. I'll never rent from them again.

I rented a car from Fox at Los Angeles International Airport on November 20, 2022. Upon arrival, I walked to the highlighted Purple Car Rental Pick-up area where I waited an hour and fifteen minutes for a ride to the pick-up Fox Office. I told the driver that me and another passenger had been awaiting his arrival. He was disrespectful and flippant. He simply chuckled and said, "You know traffic"! He made multiple stops along the way in the dirty van with dilapidated seats. The blue seats were so worn they had turned blue-gray with a hint of blue. Very disgusting.

Upon rental I did an advance payment and received a vehicle with no spare tire. The warning light went on when leaving. By the time I got to the hotel the tire was almost flat. They couldn't fix the vehicle for two days so I told them take it back. They took the car and wouldn't refund my money. Be very careful. Not a legit run company. Criminals.

I rented from Fox in Tampa through Orbitz. I paid the extra for the damage waiver. A rock thrown up by 18 wheeler cracked windshield. Insurance company paid the damage. FOX is charging me $150 in administration fees. They also charged $45 in fees for a $7.50 toll charged. The fees are outrageous not to mention the bad customer service. Plus, I had to wait an hour for my car. NEVER rent from these people. Rip off company.

I got scammed. I was supposed to pay $1,265.77 when I checked-in. Then when I returned the car I received an email showing a $3,326.72 bill. I went to the cashier at the front desk to ask some explanation. He told me that was nothing to worry about. I checked out my credit card activity the day after and I had 2 charges: $1,765.77 and $1,560.95. So I got charged $3,326.72 for no reason. Of course I called the number on my contract but no one answer. I am very not happy!

Rented on Priceline. Waited over 20 minutes at Orlando airport for shuttle to arrive. Taken off site to run down office. Advisor told us we needed Sun pass for extra $11 a day till roads no longer accepted cash (a lie). Costed us extra $70 plus tax. Shuttle bus does bro run until 5am when they open. Cannot drop off card before that time if early flight. Person told us they use to have stop box but cars were stolen so they removed it. Manager was very nasty and unsympathetic that there was no way to drop off car after hours and get transportation to airport for early flight. We called to speak with someone during week we had car. No live person ever answers. Just keeps looping to prerecorded options. Finally got someone on phone last day when hit button to book new reservation. Wish we had read reviews online. I can’t believe Priceline offers them as a vendor. Beware.

Flight and car package or bundle. My flight had been changed to an early flight one hour earlier. This will cost you 35$ penalty at Fox car rental because you are early to pick-up. I have rented many a car in my time. This is a new way to abuse a tired traveler. I waited the hour.

I rented a car through Priceline for Fox at the Orlando, FL airport (for 4 days) which was most important to be at the airport. When I went to find Fox I was told I needed to catch a certain shuttle in a specific location. We waited 30 minutes for the shuttle which finally arrived and took us several miles away and 25 minutes. The business is fairly rundown and not new cars. On the morning of our second full day, the car wouldn’t run. It took 3 1/2 hours to get someone to speak with. When I asked why I wasn’t able to talk with a person I was told there were only 2 people working that Saturday. The person told me to file a police report about the car. I said the car has no damage and looks the same as when I picked it up.

I wish I had read reviews before choosing Fox. Paid them a month in advanced. Got to Los Angeles. They would not accept the card that I paid in advance and would not take My debit card so went Enterprise.

We booked a car on Orbitz with Fox and went to pick it up after 12 hours of plane travel. The line was very long and many customers were angry. Finally reaching the desk, we were told the state (Utah) required us to buy the super expensive insurance even though it was a replacement vehicle for a car we had more liability and collision insurance on. They would not let us take the car without buying the insurance, and we verified later that there is NO SUCH STATE LAW. We were worn down until we bought a tank of gas, which we never do, but we couldn't fight anymore and just wanted to leave. Terrible deal, as we knew - not the price, but the difficulty of planning to return it empty without running out of gas.

Booked a car with them. When I went to pick it up they said I was on their do not rent list? Had no clue why? That I found out they said that I was a difficult customer so I went back to my last encounter with them. Oh yes, they sent me upstairs and downstairs and back upstairs and downstairs cause their computers weren't working and then they finally wrote it out in hand everything like in the old days and in the process made us very late for an appointment. So shouldn't they be apologizing to me? Not putting me on a do not rent list?

I PREPAID through Expedia and was treated like a reject from the moment I got to the desk. "Since you booked it through a third party, we cannot guarantee you a car' are the exact first words I hear. Then 'everything is an upcharge.' So the end result, the car I PREPAID Expedia for $409, YOU took an additional $112. WTF!!!! This is the first time this has EVER happened and I travel every month, so it is NOT Expedia's fault. It falls ALL on you FOX and your Horrible horrible treatment of customers!

Called Roadside service because lousy car died. 93 degrees outside. They put in ticket and I get a call from a tow truck driver located on the other side of state. WTF. He cancels the ticket and I have to start over again. I'm working on the car to get it to run to no avail. Roadside call another tow company, they blow through 3 ETAs. Roadside tries another tow company. In the meantime, I find out that the nearest Fox store is 4 friggn miles away. I tell roadside to call the store manager and have him bring me a car and get me. They refuse. They say that I have to exchange cars (which means I have to wait because they can't get a tow truck onsite). I wait and wait and wait as 3 more ETAs are exceeded. Truck finally shows up with a replacement vehicle and I'm on my way 6 HOURS later. I call customer service requesting a refund and those clowns offer $25 off. It's outrageous and I will never rent from them again.

Paid for a rental car in full but was unable to receive it because I didn’t have a major credit card. I’ve been trying to get my refund but have been unable to. I’ve tried contacting Fox and Orbitz and get the runaround. I’m a CNA working COVID and my mom just dealt with cancer. I don’t have time chasing refunds.

Reserved Fox car rental in LA, confirmed 12am pickup. Office was closed and opened at 5am, couldn't pick up. They stated refunds take 21 days and it's well over 60 days and now they refuse to refund. I will not book a rental with Fox and recommend to stay clear. Any reputable company would offer to refund the cost.

I pre-paid for an 18-day rental in Chicago two weeks before traveling. Fox billed me immediately and put the security deposit on my credit card as well. I was arriving late evening so I was looking forward to picking up my car after a 12-hour travel day. When I arrived, I was told they had no cars. Not “no cars in your type” or “no cars for the rate you pre-paid” but NO CARS AT ALL. Zero cars. I was one of several customers finding this out around 10:30 pm on a Wednesday.

We reserved a car on Expedia with Fox Rent a car at SFO. When we went to find our confirmation we were told we did not have a reservation. Turns out, they charged us an entire month prior $806.20 for a 7 day rental for a car we A. didn't reserve for that time and B. Never picked up or used. Both Expedia and Fox rent a car never sent us any type of communication about any reservation - confirmed or otherwise, any type of receipt, or any acknowledgment that there was a car we were charged for that was never reserved or used. TOTAL SCAM and FRAUD. We requested a refund and we were not given one, nor have they gotten back to us when we escalated our complaint. STAY AWAY FROM BOTH FOX RENT A CAR and EXPEDIA.. Save yourself any hassle with complete scam. We ended up with a car from Alamo reserved through Orbitz with no charge until pick up.

My rental went from $315.00 to almost $1,000.00 for a low budget rental car company. Fox car rental. The vehicle was a 2018 Dodge Journey. With almost 90k. One of the front drive axel was clicking when turning, the front headlights had condensation in side after it rained, the interior was horrible. Unfortunately I was pressed for time and could not return the vehicle early. I did try calling but the call gets routed to a different location and to get a human to answer is like waiting for ice to melt in the artic. But there must be a reason why the Miami Airport does not allow them to do business in their Airport. That should have raised a red flag. I would have felt safer with Alamo, Enterprise, Avis, all of the other options available at the airport. Please don't be fooled by their initial price. It's a fishing hook to get you in the door. Bad business practice. Remember the saying If you buy cheap you're going to pay for it in the long run. Well I got hooked and paid for it. Never again.

Message to anyone that sees this I would strongly advise never renting from Fox car rental. We are currently in south Florida under a state of emergency with hurricane Ian, Fox car rental will not allow us to return the car but to only five locations in the entire state of Florida and four of them are Orlando or south where the worst hit areas are. They will not work with me or anything else. They say I’m on my own basically and if the car is dropped off at any other location, other than the five locations in Florida, that we are responsible for the car, will not give me any other options to return the car anywhere else during a state of emergency. I really believe that this company has no regard for us the customers and our safety. 

This company is NOT at the airport. These are NOT new cars. If that is what you are looking for, you should not have left the airport! These have bumps and bruises and some miles on them, like your car at home...So you should feel right at home here. There is a shuttle to bring you to several rental car companies that are quite off the beaten path. The shuttle ride was really concerning. At a certain point, the driver jumped a downward ramp! Eduardo was polite and easy to work with at pickup. I waited for them to wash the car. But drying the car off is not a part of "cleaning the car for your use".

I rented a car from them and returned it to Salt Lake City on 9/16. We left 2 photos. I left 2 messages I. Lost and found, spoke to 4 people at call center, emailed on website and no one has responded.

I rented a car from this place and paid in full. All was left for me to do is just to return it. When it was time to return the car they forced me to sign a document and said if I don't sign it I cannot return the car. Since I didn't speak any English I didn't understand anything that was on the document, because I don't speak or read English. Also I filled up the tank in full with fuel. They still charged me $11 per gallon for a full tank. Overcharging me for a full tank of Gas that I already filled up. On top of that its $11 per gallon that price is unheard of. The fees below are what was added on top of what I already paid in full. I did not pass any tolls. The car was not an energy car. The fuel was already filled up. I never agreed to pay for loss damage waiver, customer facility charge and Alternative dispute resolution. I never agreed to any of these charges. I had no idea I was being charge for any of these. It was all a lie and fraud.

I took advantage of a prepay discount so my card was charged well before my travel date. The night before my travel date I tried to verify my rental but the company is very difficult to get ahold of. The morning of my travel I showed up on time to e told the company doesn't have a vehicle available for me, they didn't even try to help me. I was told I would have to call the corporate office in California and file a claim for a refund. The local office couldn't do anything to help me. The time difference added a degree of difficulty, and I ended up having to drive my own vehicle.

The agent was aggressive at the counter trying to upsell and insisted on charging us an additional driver fee because my husband and I were both present. We declined to add myself on as an additional driver, she charged us and had to get a manager to remove it. Next, it was the tolls, this location did not offer an easy pass. It was very inconvenient for the consumer but lucrative for them. If you went through a toll, they charge you an additional fee on top of the toll. Next, the car broke down and it overheated an hour after we picked it up. It was inconvenient waiting and calling roadside assistance being transferred and out on hold.

Fox Rent A Car lies about being in Jacksonville, FL airport. They are not there. The police there never heard of them. The information booth never of them. When you call their company phone number, your phone is answered in the Philippines and they do not have a local number to call. Don't use them in Jacksonville, FL.

I had rented a car from this company and was being overcharged. Not only was I overcharged they kept charging me and harassing me for payments for a car that I rented and received with scratches, dents and dirt on the inside while I had checked in on vacation. They did not allow me to swap vehicles and I could not waste time doing so because I had plans scheduled for my Florida vacation the vehicle also smelled of smoke and ** which I explained is not ok with the people riding in the car because of their asthma. I'm hoping that I get no more problems with this company and highly do not recommend renting vehicles from them. Also if you call their hotline it will say that they're closed during their hour's operations which is ridiculous when it says 8 am to 5 pm and you call at 10am for them to say they are closed.

Rented our car in Denver and was asked to sign several consent without them wanting me to read the paperwork. Then Daniel tells me to bring back the car with whatever amount of gas and they will fill it for us for $4.10 per gallon so it's way cheaper than filling elsewhere. We didn't even use half tank of gas and were charged 4.28 per gallon and charged a full tank's worth. I even asked if we only get charged for what we used and he assured me yes. Go elsewhere!!

Upon my arrival at Denver Airport on 07/18/2022 I went to pick up my rental car at Fox. I had chosen this company because Travelocity said it was the best deal. I had prepaid the amount of about 1400 dollar, including a 200 dollar online collision insurance with another company. The operator at pick up in Denver added all kinds of insurances, adding about 1000 dollar worth of insurances to my initial bill without me asking or without him explaining what he was adding to my bill. I did not need nor ask all this insurances.

Rented a vehicle; said I didn't want the excess insurance cover or the plate toll recognition. Clerk said that I won't be charged for either. Returned vehicle to office. Got home and have noticed that they have charged my credit card for both items. Obviously the clerk is working on commission for these items to be charged. A real disgrace. I have raised objection with credit card company, but I certainly won't be using Fox again as I don't like companies that scam.

DO NOT RENT FROM FOX! On a recent trip to Cabo San Luca Mexico, I reserved the smallest cheapest vehicle in their fleet. The price quoted for a 7-day rental was $120.00 which included all taxes and no insurance. Once I arrived at the Fox office they informed me that the price would be $458.00 for the same vehicle I was quoted $120.00. I left their office and walked right next door to U-Save car rental and got the same car for $200.00.

They double billed us. My wife spend hours on the phone trying to fix the problem. Customer is some of the worst I have ever experience. No one wanted to help. They just keep sending us to other departments. We will never do business with Fox rental company again.

I live in Washington and needed a rental car to go to Spokane for concert my daughter bought as a birthday present. So I went online and prepaid for my 2 day car rental non refundable. I pay to park my car in an outside parking lot take their shuttle to the airport and another shuttle to the car rental center. I take my license and a cc with my name on it up the counter. She puts all my info in and tells me it’s a 500$ deposit payable by major cc only. My card only has 400 available, I have debit and cash and they won’t take either. However the lady In front of me and next to me only had to pay 150 deposit and was able to use their debits because they were from out of state. They also would not use 2 ccs nor would they use someone's cc if they weren’t there. When I mentioned there was nothing on the Travelocity website regarding a deposit they said they’re 3rd party so they have nothing to do with them.

I used my bank debit card to reserve and make the purchase for a vehicle. When I got to the airport to pick it up they said I had to use a credit card and could not use my debit card for a deposit. I didn't have a credit card in hand. So they canceled my rental and will not give back my money. One of if not the worst place and people I have ever dealt with. Use other rental places!!

I rented a car from Fox at the San Diego Airport. This was a minivan for 4 days. When rented through Southwest I was quoted an amount of $603. When I got to the airport I was told that the total charged to my credit card would be $903. I was told that a required deposit of $150 would be refunded when the car was returned. When I questioned the difference I was told that I must take the damage coverage for the car which was $30 a day--another $120. I explained that I had full coverage insurance and that coverage was not required or requested. I was told that it is required that you pay the extra even though they do not state that anywhere on their website or during the reservation process. They are ripping customers and not providing clear information prior to reservation. If I had known this I would have gone with a different company.

DO NOT RENT HERE!!! This place is a scam. I rented through a third party - Car Rental 8. I rented a Camry or similar. My prepaid amount was $329.86 with an estimated amount of $126.00 was to be paid at the time of pick up. I made the reservation with my Visa debit bank card. They wouldn’t accept this when we got there to pick up the car and would only accept a credit card. We were told that $318.88 would go on our card and the majority would be refunded - we chose to have them fill the car up upon return ($97.00) and we thought we were buying a toll road pass for $69.00, at least that’s what the agent told us when we picked up the car; however, the Plate Pass cost us $95.92 ($11.99 per day), a different cost than what we were told and than what was printed out on our rental agreement. This was not how the agent explained this to us.

This is my issue so do not make stupid mistake like me. You will regret OR BETTER YET STAY A WAY FROM FOX RENT A CAR PAY NOW. THEIR SYSTEM WORKS BEST FOR THEM!! Here is my complaint to BBB: (you can go to BBB website and find my complaint). On or about 6/18/2022 I make reservation on Fox rent a car website for the amount of $342.47 plus $150.00 deposit, I check my card balance and there was 2 charges. I went back on their website on or about 6/22/2022. On same website Fox rent a car I found less expensive rental and I went to check the policies on how to change reservation and their policies state that I have to cancel the reservation in order to book new less expensive. I could not change without canceling reservation, so naturally I did it and their system did not warn me about anything.

NEVER!! Rent a car From FOX CAR RENTAL. Rented a car at Denver Airport on June 27th and returned on July 4th. Horrible. Customer service LIED to us and others around us who were also renting. FIRST: We were told by the clerk that we could prepay to fill the car at return. The agent stated they were always about 30 cents cheaper than the gas stations. My husband asked specifically if they would only charge us for the amount of gas needed to fill the vehicle. Yes they said. LIE. We were charged $81.51 cents for filling a car we returned with close to 3 quarter tank. Gas was averaging $4.85 a gallon at the gas stations. The car has a 16.6 gallon gas tank. So they charged us for filling a bone dry gas tank. Seems like someone who works there benefited from the rest of our fill-up. Oh, and what happened to the 30 cent cheaper?

I booked a car months ago and being frugal I chose Fox Rentals. Upon arrival to Denver there was one person working the rental desks. There were eventually two to three employees but here I stand in line with two more couples ahead of me. I have been here for almost 45 minutes at this time of writing. I did not read the reviews before booking but I promise you I will not book with Fox again. Terrible slow service. The worst I have ever had!!

I rented a car in San Diego with Fox back in January. Looking forward to the trip and seeing friends again in July. June I was diagnosed with Liver Cancer and had to cancel my reservation. I started Radiation in June and it would go into July at least. Fox kept the entire reservation of $811.74. This seems unnecessary to me and shows me a company that does not really care about the people they are dealing with. I will never do business with them again or ever recommend them to anyone. A disgrace, no reason for this, it's all about the money.

I booked a Jeep Grand Cherokee online, or something similar. The clerk offered me a Mitsubishi Outlander which had 63,000 miles on it, piece of junk. I told her I didn't think that was comparable to a Jeep. She offered me a Toyota Rav4, but said it would be $200.00 more. There were other company available but who knows if they had a car available. Your company would have screwed me, I was between a rock and a hard place. I needed a rental for my trip to San Juan Islands. Didn't have time to search for another company so I took the piece of junk. The vehicle may have been run thru car wash, but looked like it had spit from chewing tobacco on driver's side door. The interior carpet was worn out. I was beat up by my wife for renting with FOX. I will never use FOX again. If I knew how to put this online for the world to see I would. Sorry your company not up to standards.

I rented my car through Priceline which was an easy experience. The problem was the rental we got through Fox rental car. I've rented many cars through many different agencies and Fox has got to be the worst! My main concern is the $122 fee we incurred on our charge card when we returned home from vacation. We picked up the car in Tampa Fl. At the counter we asked if there would be a fee to add my adult son as a driver - The answer was NO so we added him for convenience only. This was a LIE. $122 later we are fighting this charge. They will not stand behind the information provided by their own representative. We would never had added him if we were told there was a fee. Total Misrepresentation. Also, the car was filthy, had a funny smell, lots of small dents and dings and the tires were bald. On rainy days we did have any traction. Save yourself some time, pay a little extra for a better car rental.

6 months ago we booked a rental to pick up upon arriving at Fiumicino airport in Rome. Our flight out of Washington Dulles was over 4 hours late leaving. So this caused us to miss our flight out of Istanbul to Rome. We were booked on the next flight out at 10pm. I called Fox to see if they would be open at that time. That didn’t matter because they insisted that they could only hold our car for 4 hours after original pick up time. I, of course, explained to them that I could not get there earlier than the flight on which I was arriving. They would not hold it. They wanted us to cancel and rebook. Well, of course they did because the price has tripled since we booked it. It makes absolutely no sense to me. We will not use Fox again!

Fox starts out with low rates to suck you in, they do not explain things correctly and then add on a bunch of extra charges! I picked up my vehicle in the morning, it was due by noon on my return date at the Fort Lauderdale airport. I told them I had an evening flight and would not be back until 6pm. He told me it would be an additional day of rental fees at $22.32 a day, I said no problem. Well they charged me a late fee and a bunch of other tacked on fees and for the additional 6 hours it ended being $74.05. I used their pre-paid gas offer because gas prices were a bit lower there. I took that option. On my contract it says $82 but I was charged $103 pus they then tax you on that too!