Fox Rent A Car Reviews

Consider yourself warned!! Do NOT rent from Fox! The ‘deal’ you get online will be doubled at the very least with all the extra taxes and fees. I read similar reviews and thought surely I would see through their tactics but boy they have their business model down to a dirty science. The counter is staffed by associates who barely speak English, the room is packed and loud, they rush you through everything and directly lie or intentionally leave out details. I contacted their customer service which is based in the Philippines and was told the counter representative can say anything they choose and it’s for me to verify it. That’s their loophole. They CAN say whatever and it IS my responsibility to verify.

Do Not EVER rent from Fox. I plan to contact a government oversight agency to file a formal complaint against this company. I rented a car from Fox in the Phoenix, Arizona area in March 2024. Fox charged me for an 8-day rental when I was only in Phoenix for 4 days. At first, I thought this was an oversight on the company's part, but Fox reproduced paperwork showing the rental was kept for 8 days. I had documentation of my flight itinerary showing my time in Phoenix and returning home after 4 days.

I rented a car and told them I did not need the additional insurance since it was covered by my credit card. I initialed where the rep told me, however, he tricked me and had me sign up for the insurance. Couldn't dispute it since I initialed where told, however, they are a disreputable company IMO and should be avoided.

I was overcharged on my rental and was promised a refund of 150.00 over charge but have still not received. Have called 4 times and told it was released but have received nothing. Strongly recommend not using this car rental. They will overcharge your credit card and lie about it. They promise to refund and lie about it. Bad business!! So disappointed. Will file with Better Business Bureau!!

We are from France and we live in Kansas. We rented a car by Fox with Expedia and the company asked from us to sign documents with additional things that we didn't understand. We paid 210 dollars rent for 8 days. Plus a seat for baby 89 dollars. At the very end I saw in my bank account that fox took 750 dollars from us. The guy told us, I will help you and you don’t have to pay more only for the baby seat. Expedia paid to us already. He gave us to sign quickly the document when 30 persons were waiting behind us. We didn't see that he added all the assurances etc that I told him that I have with my Visa card. I paid more expensive than all the most expensive companies. And they were close when we arrived and we paid 110 dollars more for Uber. Never never again.

They forced me to buy additional insurance. I refused it 3 times saying I had my own insurance. The clerk said it was a state law. What a lie. We had to pay over $100 for that insurance. They said I had to sign the form or I wouldn't get a car. So I called customer service after we got to our place. He said insurance is optional & I didn't need to get it. I should dispute after I get home & call the billing department to dispute. Billing said they would look into it & it would take 72 hours. They then refused my dispute. I will never rent from Fox rentals again. It’s a ripoff charging you for things you don’t want. Very rude customer service too. Very disappointed & dissatisfied!!

We booked a car online from Fox in Seattle for an upcoming trip and then the global computer outage from CrowdStrike company happened stranding flights and vacation plans, ours included. Fox would not even honor our request for a refund or even a re-booking.

DO NOT RENT WITH FOX! We rented a car at the SFO airport. The Fox suiter is not located at the Car Rental Center, so you have to wait for a shuttle to get to the Fox SFO location, which adds extra time to your rental experience. The van is usually crowded, and not very punctual. At the Fox SFO rental center, there are very few people to check you in. The wait for the car was 1 hour and twenty minutes! The staff treated everyone equally bad, acting as if they were doing the customers a favor. As it says, you get what you pay for. Cheaper is not always better.

Renter beware! Fox representative added Loss Damage Waiver and Road Side Assistance to the contract even after I refused the services. These services are covered under my own insurance (State Farm) and Credit Card company (Chase). Representative indicated that charges will be removed upon dropping off the vehicle, but the invoice states otherwise. I contacted their customer support immediately after finding out to request refunds for the services that were fraudulently charged onto my credit card. They've pretty much ghosted me. Please be wary about this company. VERY sketchy to say the least. There needs to be a class action lawsuit against this business, as this is not an isolated incident based on the other reviews.

I rented a car through Priceline. Everything was paid upfront. I waited almost an hour to get my car since they said none available at 12pm. Everything seemed okay until I noticed a $167.76 charge on my card after returning from my trip. My husband said we do not need the extra insurance I have insurance through my auto insurance. They said they would add a $150 deposit since we opted out of the added insurance. The $150 would be credited upon return of the car. I called Fox and they said someone would call back in 72 hours. No one ever called back a week later. Disputed charge with Mastercard. Fox mailed them paperwork showing we opted for the insurance and said it was signed. I didn't get any kind of paperwork from Fox upon picking up or taking back the car.

The staff was more interested in making us spend more money than making sure we got a car in a good condition. Please note this rental company is not open 24 hrs and they will not wait for extra time after hours even if you inform them you are going to be late. I booked the car for pickup time before 1am 14th July 2024. Our flight was delayed and we informed the rental company customer service over the phone call about the delay. The customer service staff made a note of it, informed me they sent a notification to the branch about the delay. The customer service staff also informed us it is up to the branch staff if they want to wait for extra time. We landed in Denver, took a cab and reached the branch after 1am (they close at 1am) but unfortunately no one wanted to wait for us because it is not mandatory.

Do not rent from this outfit. We went through Travelocity only to find that we COULD NOT travel outside the state (Florida) as we had reservations in NC. Even if you get their Insurance you only get 75% back (Technically, 65% because it cost 10% of purchase). When we went to pick up the vehicle initially, no one was around. When we found someone, they stated we had to go to the airport. Upon arrival at the airport, we were asked if we would take the car outside of Florida. Upon learning we could not we asked to cancel which we were told to contact Travelocity. Upon contacting Travelocity, they stated they had to contact FOX! What a run-a-round.

Prepaid $582 for a rental only to arrive at the rental counter, wait over an hour, and then be told that no cars were available. If a car is reserved for a specific date and time for pickup, especially when paid for, how is it not ready? Finally, myself and several people in line ahead of me, were walked over to Dollar rental BY THE FOX EMPLOYEE because they had a few cars left. I was told that Fox would reimburse the difference, which I double checked with the Fox employee about before heading to the garage with my new rental agreement from Dollar for $948.

I rent car in Seattle Tacoma International Airport location. Almost 3 week I forget my phone in car when I drop. I contacted customer services. No response. And 10 days ago customer services call me. Find out my phone. I tell when mail my phone. No answer. Zero services and zero company and zero services. Before you rent Fox Rent A Car be careful. Zero customer services.

I recently rented with fox - Orlando, after traveling all day and finally making it to my rental agency, I was handed the keys and told to sign a multitude of documents. One that I was told was "Mandatory" to sign was the loss damage waiver. I was told by Hakim that this was mandatory as I was renting a 15 passenger van, and it was classified as a commercial vehicle. So standing there with 5 kids my wife and in laws, I signed. Once I got settle about 2am I called my credit card company which I booked through and they said it is no way mandatory and my travel card has it covered. I called back the billing dept at fox and told them to remove it. They said I could travel back to the rental agency and get it refunded or wait until i return the vehicle and call them back for the refund- I had 72 hours after I returned the vehicle for my refund.

My wife and I recently moved to North Carolina, where we had just received our new Real ID licenses. For a trip to Texas, my wife made reservations with Fox. When we went to pick up the car, their ID scanning equipment rejected our licenses and they refused to rent us the car. They told us they could accept a passport to verify our identity (and let us drive their car with what they believed to be an invalid license?!!) (This, at an airport location where we had to pass through TSA.). They said we could go to another rental desk, where they had more basic scanning methods, but every other agency had zero cars available. Fox had NO protocol for handling this situation - abysmal service!

If I could give this place a zero I would. Stay away. Do not rent from this place, horrible experience my car was rented out and they did not try to accommodate me. Even though I reserved 2 weeks prior. Horrible place.

Shockingly poor service. Car we paid for was unavailable and no refund available. The $400 for 9 day quote jumped to $950 at check out with no excuse. Employees are rude and complained they are not paid enough to do their jobs. NEVER, NEVER, NEVER again.

This company has all the makings of a scam. I saw multiple people get turned away due to no available cars even though they had prepaid. I saw people turned away because they only allow payment with a credit card, even though it is misleading on the website, and says debit or credit. Some were told it’s left to the “manager's discretion”. I myself tried to speak with a manager however, I talked to someone on the phone. I asked for a contact number (phone/email/address), they told me there was none. This company is scam-like and I will never book with them again.

Fox charged me so many extra charges on the lie that they were temporary hold charges- No they weren't! Everything was an electronic signature and there were no words or contract to read. I took the word of the person at the desk that I would not be charged the amounts I saw-but I was and now I cannot fight it- because I signed the "contract" - the invisible contract! I do not need their insurance and it is always a question that comes up-I have my own car insurance that covers rentals. But I was automatically charged it anyway!! For the cost of this rental- I could have had a limo drive me around.

Stay away from Fox Rental. This company is a scam and every worker they have must be getting paid to add extra charges. This company practice is horrible and will charge you for upgrades which I didn't want. Also will charge you for their insurance which I had bought already thru a third party. Absolute scam of a company. The low prices aren't worth it. People please go else where. There's a reason they have a 1 star rating.

I rented a car in Vegas and returned it with a full tank of gas. When I got home, see a receipt in my email box with "fuel charge". I called billing department, and they said I miss one line of gas. It's a total rip-off. Go with other brands.

When I rented the car, they asked for a $150 security deposit that would be refunded upon return. They never refunded me the money. And there was no issues with my return. I sent multiple emails to customer service asking for the refund and I never received it. I didn’t even get a reply. That aside, I spent an hour standing in line waiting to pick up the car to be met by a rude person at the counter. This was an awful experience, and I will never rent from them again.

Never will I rent from Fox again. The line was a mile long with only three agents and then one left leaving two and slow as molasses. I waited two hours to get my car which should have taken 10 minutes. It ruined the start of my vacation. Horrible customer service. Back to Hertz for me.

Won't even let you modify an existing reservation. I will be disputing the charge on my card. Terrible company. Go with another provider and stay away from this rental car company. They are partnered with Expedia and shouldn't be used by anyone, ever.

Waited 2 hours to get to the counter. Just awful, the worst customer service I’ve ever experienced. The staff was rude and offered no apology for the delay. The savings is not worth it. Stay away from this dumpster fire.

First and last time renting from Fox Rent A Car. Horrible customer service. They won't explain to you that you prepay for gas and that there is no reimbursement for gas that's left in the tank when you return the car. Apparently, you are supposed to putter into the parking lot on empty. Rude customer service rep. There are plenty of other options for car rental companies... go elsewhere.

Very bad customer service. No management. Waited hour to be dropped off back at Orlando airport. When I approached the guy behind the desk and asked for a manager he refuse to help and his words that call Uber. Never ever use them or use Expedia.

Booked a car through Sam's club for pickup in San Diego on 6/9/2024. They would not rent the car stating my license did not "pass" as they are using a new device called a 365ID to check the license. There are no restrictions on my license & I rented a car from Fox several months ago. They did not know why my license did not "pass" & they didn't care to try to resolve the issue. Called their corp office & they did not know why either. I let Sam's Cub Travel know of this problem so hopefully other customers don't have to go through this. The other 2 customers in line had other types of problems despite having reservations & did not get cars. They were told Fox was sold out so they could not try to get a different car.

I have rented car. I had third party insurance already purchased and they don’t see that. I have to purchase with them again at pick up. I purchased with them also with another one. I involved in minor accident. Little scratch in the front. I claimed their insurance they have so many excuses and they cannot cover it coz of blah, blah and blah.

We had reserved a vehicle in Salt Lake City from 6/4 through 6/13/24. Vehicle was not available when we arrived. I had made a slight mistake about the time of arrival, which I tried to correct with a phone call, but it is impossible to speak to a human being. Service person was unfriendly and disgruntled. We had no choice but upgrade for an additional $400+. Car was dirty and wind washing fluid had not been topped. Stay away!!!

Took a vacation to Los Angeles, when we got on the shuttle the driver was very nice, but the shuttle was cramped. Once we arrived, we waited forever in line. And once we got there we tried to pay but the staff said “the card doesn’t match you” and it was a picture of my mom. Though it looked exactly like her, they refused. The employees were being nice about it though. Left a family of 7 waiting outside at midnight for an hour and a half until we decided to call a taxi.

I wish I could give them 0 stars. First off, I made this reservation 2 months in advance and the car wasn't ready on time, I had to wait longer for the car to be ready and I get the wrong vehicle. I understand that it is a holiday weekend but you would think that someone that makes a reservation well ahead in advance will get the vehicle that they selected. Second, the customer service at the office is terrible. They come across inconsiderate and definitely seemed like they didn't want to be there. The people that gave me the car didn't listen to my request that I am being given a wrong car. They said that is all they have, as I am looking at an SUV in the lot (they gave me a truck). They added insurance, when I said no.

2 hour wait to be processed and only 1 person to help. 5-30-2024 Fort Lauderdale. The price was $20 less than others and looking back, 2 hours more of vacation for $20 would have been well worth it. The person at the counter was friendly, but a continuous line with 20 families all waiting 2 plus hours is unacceptable.

I returned my rental car at 10am in the Phoenix Intl Airport on Apr 23, 2024. The attendant stated to just leave keys in the car and nothing else was needed. I had rented the car through Priceline and paid in full. Three days later I noticed two charges of $254 and $55 on my credit card. I called Fox, was told there were no managers, and that the car was returned 2 days late. You will see per attachment, all the bogus charges. Since I was given no receipt, I was unable to have the charges removed. I was on a flight the 23rd, and home before they stated the car was returned. Absolutely the worst rental car company that exists.

I rented a SUV from Fox Rent A Car from 05/12/24 to 05/17/24 in Orlando Florida on 5757 S Semoran Blvd. I filled the jeep back up before returning it. It was $70.00. Upon looking at my email receipt on the shuttle back to the airport I noticed the lady that checked me in put an x next to full, as it was. My receipt showed Fox charging me $79.35 for a fill, when I had just filled it. 12 days later and I am still trying to the gas charge backed off or a check made out to me for 79.35. The oriental lady working customer service said it is impossible to add back to my credit card and against. Policy. I work in finance and apply charges back to credit cards every day of the week. Not very happy with paying for someone else's gas. I'd advise not using Fox, they are shysters.

Orbit Car Rental is a third party website which offers cheap car rental. They will ask for a small deposit which is non refundable. The company is only contactable via phone or email and is NOT 24 hours. It’s actually based in the UK. I booked my Las Vegas rental car through them for Fox Rental car and both were appalling. Fox Rental were so rude, they have no idea what customer service is. Not only did Fox tell us they were not able to “scan” my driver's license, they also told us there is nothing they can do to help. Even though we had 4 other drivers and licenses we could have tried. Fox just kept saying they can only try the license from the name on the reservation and that I had to call Orbit.

We rented a full size car at EWR from May 27- May 31 for $278. Had a very bad experience right from the beginning. 1. We had to take a shuttle to the rental place since it was located far from the airport. However, the shuttle was available only from 6 am in the morning (so anyone who would land earlier will have to wait until 6 am). Upon arriving at the agency, we were told that there were no included was 408 full size cars and the only option was a Mid size SUV.

RUN! As many have already noted, this company will force you to purchase and/or charge you later for additional insurance, toll pass, and other fees not even included on your agreement. They will even give you a different vehicle that you didn’t reserve. Stay clear of Supervisor Gregory at the Semoran Boulevard- Orlando Airport location and Customer Service Representative Marie. Beware of purchasing through Wisecars as they issue car rental vouchers for Fox Rent a Car. I not only disputed the multiple charges with my Barclays AAdvantage® Aviator® Red World Elite Mastercard, I filed a complaint with the Consumer Financial Protection Bureau and Federal Trade Commission and I was the one screwed in the end even after everything I provided. This company should NOT be allowed to even operate.

Rented from Tampa Airport. Told them I would return the car Full with Gas. I spent $35.00 to fill up. The needle may have been slightly below Full and they Charged me another $30.00 + from my deposit. So I spent $70.00 + to return the car, when it would have cost them maybe 5.00 or less to fill up. Cars may be a better price but they get you other ways. Be Aware!!!!

I would give a 0 star review if possible. Where do I start? First, we had an awful wait time for your shuttles, we waited 45 mins outside the airport. Also, online did not say off-site, Fox is listed as an MCO rental car company, but it's a 10 min drive from the airport. We heard employees telling customers the shuttles run every 10 mins however this is not true and it wasn't just us, everyone on our shuttles to and from the airport were complaining about their wait time as well... Once at the rental place we were never told of a deposit fee or toll pass fee, online it says your final cost after taxes and fees. This is also not true. They said we have a $150 deposit and have to pay $14/day toll pass, if we don't pay for the toll pass they keep your $150 deposit and charge you the maximum ticketed price per toll!

I booked a car with Fox at MCO and I had no idea that the car rental is not located at the terminal. You have to wait on a shuttle to take you. Then I waited in line for 2 hours with only 5-6 customers in front of me. The building was incredibly hot, air conditioning was only behind the counter for employees. I was then told that I could return my rental before they opened without any issues. When I went to view the shuttle schedule to make sure we’d get back to the airport on time. That’s when I realized they don’t offer shuttle service before they open. My flight leaves before they open. So I reached out to customer service. He was absolutely no help and informed me that I actually could not return my rental before they open. I would have to return it the night before (which is 2-3hrs away from my hotel). So now I feel completely stranded.

Expect to have a high bill after returning your rental. Mine more than doubled after the initial purchase price. Also don't expect to get a response from their support. 5 days later still waiting for an explanation.

The worst car rental experience ever. I rented in Phoenix. Hidden prices, they took several random amounts from my credit card without notice or approval. Very difficult to get ahold of and hung up on me several times. Rude, condescending, and the car was junk. Didn’t help me with my issues. Waste of time and money. Never again…

Fort Myers Fl - reserved std suv, Angel gave me a subcompact SUV, also made threats when I didn’t agree to addl insurance. Dirty in, out and windows and wouldn’t allow returning with full tank. Noticed 3 MILES TO EMPTY before arriving at my condo so they failed to fill the gas tank. Called to complain and was told to take it up with billing dept after return. Talked to 3 reps, provided requested proof 4 times and was completely ignored. After 4 weeks, contacted Wise Cars who I rented through. Provided proof once again. Finally received the gas credit after 6 weeks. TERRIBLE CUST SERVICE! If they were the only car rental in Fort Myers I would drive my own car from Michigan. Cheaper price is not worth it, don’t even think about Fox!

Beware of extra fees and charges!! I was overcharged $153.42. I wish I had read the reviews prior to leasing the car. The largest charge was for the 10 plate pass inclusive for $129.90 which I was not aware of. We were under $5.00 in tolls for the entire trip.

If I could give zero stars I would. My wife booked a rental. Well it was wrong days. Literally 2 mins after she booked we called and spent over an hour on hold. Fox rental wouldn't switch the days or refund so we could rebook for the right days. Worse rental company ever. We didn't want the money back all we wanted to do is switch to the right days. Not even a credit so we could switch. Will never go with this company. Will spend a little more to go with someone else that actually works with their customers. Wish I had looked at the reviews of this company first. They have way too many 1 stars.

Worst company ever!!! Picked up a car after a long flight and was told under state law I had to purchase insurance that I later found out was not true. Very deceiving. Stay away!! Never again will I rent from them.

We prepaid our rental through Priceline and on arrival we filled all paperwork and were asked for the $150 deposit so my husband hands them the same credit card we prepaid with but because my first name (which apparently Priceline used) wasn’t on the card, same last name, they refused it. I handed them my debit card which also isn’t allowed and cash wasn’t accepted either so they didn’t honor the agreement.

The man at the counter named George said liability insurance was required by law and was mandatory to pay. I told him I am declining the insurance as I am insured through my credit card. He said I cannot have liability insurance through my credit card. He said I was required to pay for it. I said "so you are forcing me to pay for it?" He said no, but he was as he wouldn't let it go and he made me pay for it. I already pre-paid for the car so I was stuck. He said I was paying $14.25 a day, but he charged me an additional $68.24 ($17.06 per day) for less than 4 days (in addition to the daily rate and fees). Later I found out they are scamming others with this lie. Then when I went to pick up the car, I was told that they didn’t have the car I reserved and had to take a different one.

I had already purchased a car from Fox car rental before I picked up the car. When I went to pick up the car. I asked for additional collision insurance on the car. What I got was an enormous bill filled with charges I never asked for, toll charge 12 a day. I never went through a to Charge me for mileage which I had unlimited mileage Gas at 8:99 a gallon even though I filled up the tank and had a receipt, they didn’t care. I could go on and on. It was 700 dollars in charges when all I asked was for collision. There are so many other car rentals that won’t take advantage of you, use another one. Do not put your trust in Fox Rental who choose to take advantage of their customers. I am a retiree and travel most of the year and this is the first time I had trouble with a car rental. Stay away from Fox Rental.

DO NOT RENT FROM THIS ESTABLISHMENT!!! Unfortunately this site won't let me leave a fat ZERO as a review. Worst "customer service" ever!!! An hour + waiting in line?? They make the DMV a happy place!! The bait-and-switch MASTERS!!! Second time renting from this location and NEVER AGAIN!! We've used Fox in Salt Lake and Orlando. Have been pleased. I would rather rent a surplus jeep from the Taliban than deal with this staff/company again. Walk away? HELL RUN FROM THIS CRAPHOLE!!

If a zero was available I would use it. After an exhausting and emotional flight you get the rental car and terrible customer service. There is poor signage and they don't tell you where to sign in to get car. Then if you rent a car and you get a bogus ticket sent to you in the mail from the city of River Forest, IL on turning when a light goes from red to yellow....they charge you a processing fee of $40...what do they have to process...nothing...it's like the airlines charging you for a seat a few aisles up...make sure to read the fine print for this and all rental car companies.

Worst company ever! I booked with Booking.com. What I paid is what I thought the cost of the rental was. When I went to pick the car up they charged me additional $411.00. None of the additional charges were disclosed at booking! Absolutely ridiculous.

Watch for added charges even when you state that you don’t want them. I was billed over $200 extra for insurance that I didn’t need and told I didn’t want. This was a shock getting this bill upon returning the car. Make sure you get a printout of the contract agreement because they snuck this charge in and it wasn’t clear on the computer screen they have you sign.

Well this is definitely a case where you should read the reviews before booking. They showed up as the cheapest option and that's for a reason. It seems like everything was an extra so the quoted price was about 25% less than the final price. Not to mention they basically keep your Credit Card hostage until you break down and say yeah I'll take the extra insurance. We had a reservation for 11:15. We didn't leave the rental place until 1:30. The 1 star rating I gave is too high but you can't give negative star ratings. Never seen or used a more crooked company in my life.

I arrived in Atlanta last week and the car I reserved and paid for in full for wasn’t available or any SUV’s. The gave me a Chrysler 300 which I didn’t pay for. That was the only car they claimed to have. The lady at customer service was extremely rude. I would never be renting a car from Fox rental again. Plus I didn’t get all of my deposit back. Worst experience ever!!!!

Rented a Jeep from their Ontario CA airport offsite location from 3/21 through 3/28. While picking up the Jeep the Fox representative did the standard upsell for insurance/gas/toll road options and we optioned to pre-pay for gas and toll. The rep we had a toll road account and that we would place the vehicle on our account as we knew we would be using the toll roads for an early appointment.

This car rental company misled us in all facets of our rental experience. Please save yourself the heartache and headache we experienced... especially if considering Fox at the Orlando, Florida location!!!

Really unpleasant counter check out person. Hidden charges and threatening rhetoric if you don't take the over priced insurance. I guess this is the cost of going with least expensive rental. I will likely not use again.

I strongly recommend to not use this company. I made a reservation and upon arrival, my reservation was not ready. I was told I could wait an unknown amount of time, But a minimum of two hours. My only other option was to pay an $80 upgrade. When I tried to speak with customer service, they were completely clueless and unhelpful.

When we got to the counter, they forced us to buy insurance that we did not need since we are covered under our personal auto insurance. We had to fight with them when returning the car to get the money refunded after we spoke to their billing department who agreed that we did not need to purchase separate insurance. After all this, they still held back one day of the insurance cost, because we did not get a chance to talk to billing until the next day (like that was something we should have known). Plus, they charged us twice for the car as we paid for the rental through a third party. That was another thing we had to fight with them on when we returned to the airport to return the car (and while we were trying to get to our flight). Stay away from this company.

Waited 30 minutes at Fox Rental which was in an alternate location from airport in Las Vegas. The customer service guy told us our reserved Kia Sportage (or similar) was not all wheel drive (which we assumed since it was an SUV) so we spent $212 more (after $678) on an upgrade. We selected a Toyota 4Runner. On the road, we found no windshield cleaning fluid, tire pressure was low, out of alignment symbol was lit up and "oil maintenance required" light came on. My girlfriend and I were on remote roads in Utah and were quite concerned about the possibility of low oil. Called Fox and was told we'd be reimbursed if we get oil and put it in.

Typical bait and switch.. Reserved a Camry. Got there at 9 am. Said all they had left for me was a Scion box car and only had the one. If I wanted to upgrade... Said would be an additional $10 per day. Paid the $110 on my credit card. Returned the car early and received an $8.01 refund. Well when inquiring why my $150 deposit wasn't returned to my card after being back for 3 weeks..Said they kept the 150 for the 110 upgrade and the extra 40 was for the taxes. Funny how they knew on 3/14 that on 4/2 I was going to have 110 in upgrades with 40 in taxes 10 days before I even picked the car up and a 300 dollar rental went to 554 with all their fees and the 110 had 40 dollars of fees.. Crooked. Will never do business with this company again.

I do not recommend this company to anyone. Absolutely the worst experience. They have hidden fees they charge you at the end. You don't even know. Customer service absolutely negative 5 star. It's a rip of company.

Don’t rent a car from this company. Worst company to deal with. Awful service, do yourself a favor and stay way. We had issue with the vehicle that we rent. Took two days to fix the problem and still charge us in full.

This has happened Twice! Fox returning deposits is a joke. I've had to get Capital One involved on both occasions. I initially PAID for the rental and deposit in advance, Feb. 2024. My trip was in April 2024. I had a issue on my first card so Cap One sent me out a new card. I informed Fox, calling first and was told that it would be taken care of when I arrived. I now have a new card to present at the counter, Fox charged me TWICE, telling me that they are NOT ABLE to move the $415.00 I already PAID on my first card. In other words, after speaking with Fox's Accounting office they had the GALL to tell me that the first deposit was placed back on my "first card", one that Cap One closed!

I got a Hyundai and the back passenger side door kept making popping noises when being opened. My sister accidentally found used Boba cups under the driver's seat, I don't know if there's more. But they need to clean better.

Set up a rental through Travelocity paid upfront. They tacked on so many fees. Charged me for 3 different types of insurance even though I paid for insurance via travelocity. So my 3 day rental came up to be over $600. Did I rent a Lexus or a Merceses-benz? Nope. A Christler Pacifica minivan.... Fox/Europcar never again.

When I arrived at Denver there was a snowstorm, so I requested and then was charged for an upgrade to a 4-wheel drive vehicle. Once I was in the mountains, I went to engaged 4WD and found no way to. I realized the vehicle was not a 4x4 but instead just a 2WD version of a Jeep Cherokee Laredo. Fox refused to remove the upgrade charge.

The representative that sold us the upgrade at the Denver Airport location failed to clearly explain how much more expensive it was going to be to switch to the Toyota 4Runner. It turned out to be an additional $40+ per DAY!!! I had already prepaid for a full sized sedan at $30/day. I don't understand the outlandish price increase. When I look at the daily cost of a 4Runner on Fox's website now, it's not more than $35/day total. I ended up paying almost $75/day-- RIDICULOUS!! The agent was nothing more than a fast-talking, "friendly" salesman who mentioned "discounts", etc., but never answered my question about the extra cost. My bad for allowing myself to be steered that way, but we were tired after a long day of work and travel. I have always used Budget in the past. I thought I'd give Fox a try --- NEVER AGAIN!!!

I arrived with my young child at Phoenix Airport. It was an 18-hour flight. There was only one active clerk and 10 exhausted people in line. I was told that my insurance was not enough and I had to buy an insurance, in case I get hit in the state of Arizona. It was not given to me as an option at all! I was so tired and my kid hanging on me that I had to pay to get us out of there.

Stay AWAY! Rented a car from their Miami location for a week. They charge me an extra $90 a week after I return the car God only knows for what. Then I can a letter in the mail that I had received 6 tickets for $1.25 each for driving in an express lane... Which is part of their scam to add a fee and they were then charging me $19.00 processing fee for each ticket. No questions ask. So for tickets that I got for $1.25 they were charging almost 1000% more to process it. I will never use this company again.

This evening, March 30, 2024, I arrived at Fox rental company in Burbank, CA to pickup the compact vehicle I had rented and paid in full. Upon my arrival, I was told that they had Dodge Charger that they upgrade me into as they no longer had any compact cars available. I advised them that the reason I rented a compact vehicle was because I wanted a vehicle that was gas efficient and a Dodge Charger with a Hemi engine really burns a lot of gasoline. They also offered me a Van. I told them that I didn't need a van, as a van was not gas efficient either. They apologized and said that I could pay additional money if I wanted to upgrade to a vehicle that was more energy efficient.

Do not rent from Fox Rent A Car, they take advantage of customers. Check your rental agreement before signing anything. They do not call you back, nor respond to your request, unless something happens to the vehicle. I rented a car from Fox in Las Vegas on 3/24/24 for a two day rental, the rental was $40 for two days. I told the agent that I have my own insurance and did not want theirs. He added the insurance in and told me to sign here, here and here and pick any car from lot 6. That agent did not explain anything to me when it came to the insurance, but he said okay when I said I have my own insurance and did not want theirs and then he said okay. He flat-out lied, if this is the way Fox Rent-A-Car does business, it is very unprofessional and rude.

Got the rental through Priceline as a package. Went to TX with my son, added my son as a driver. They charged me an additional $532.00! When I called they removed some of the charges but would not refund my husband as an additional driver. I have shown proof from my home security he was in Indiana the entire time and they refuse to refund. We are disputing the entire charge. Horrible company, I would not recommend at all.

We rented a car from this company for 3/10/24 in Orlando Florida. It was prepaid for so when we got there it would be pick it up and go. Our flight got delayed and after 4 hours was cancelled all together and rescheduled for the next morning. I called the help number on the reservation twice. When our flight was delayed and again when it was cancelled. The representative to l talked to said it was not a problem and would note my account. Was told to call the billing department the next day because they are only open Monday through Friday from 9 to 5.

Booked a rental car through Expedia. Our travel circumstances changed due to a work obligation and 36 hours in advance the chatbot behind the computer refused to cancel, or even modify our reservation. All we needed was to pick the car up 7 hours earlier. No help whatsoever. I never even knew this was a risk with a rental car company because I have never seen this in 30 years of travel. I would list them as the worst service company I have ever come in contact with. I recommend avoiding them at all cost.

The car was in poor condition. There was over 70,000 miles. The alignment was off. The windshield was cracked and multiple dents/scratches. There was no seal on trunk so wind was coming in to the car. The car was filthy dirty and full of bugs. The attendant stated the car wash was down. Escalated concerns to a supervisor and never received a call back. Do not rent from this company.

The car I received at the Miami airport location had 76,000 miles, was 2000 miles over the oil change. The low tire pressure light was constantly on and low washer fluid light was on. These lights came on after we left the location and we were 3 hours away. Luckily we got back to the airport a week later but I will never ever rent from them again!

My wife, myself and our 2 children flew into the Fort Lauderdale airport and rented a SUV from Fox Car rental. When we went to pick it out there was only one and when we opened the door to get in it had a super strong ** smell. We refused it and had to pay extra for another larger SUV. When we returned the SUV a week later we checked out with no problems and went to catch our flight. Later the next day we were charged $428 to clean our SUV for smoking in it. I do not Smoke!! I believe the employees were mad about trying to give us a car with ** smell in it. The evidence Fox Rental produced was pictures of small white particles that was probably sand and a small amount of what could have been cigarette ashes deep down in a door crevice that could have been there for weeks. There is no way I should have been charged $428 to vacuum out the SUV. The company refuses to reimburse any of the $428. I believe they are charging me to clean the first SUV that had ** smoke in it. I do not smoke!

I made a reservation online out of Orlando airport. Guarantee rate was $227. I picked up the car 13 hours early and the employee was very rude about this but willing to “help me out for an additional $113”. I agreed against better judgment, but had to make the trip. I returned the car 2.5 days early and they stated that I would get money off. A week later they charged my card again stating that the car was dirty and they had to clean it more than normal. I drove to MI and back, yes it’s going to be dirty and have snow/salt in it!! My total charge was $617.97. That’s a long way from 220. Company is horrible, don’t ever rent from them!!

Fox does not have a US customer service. They are in the Philippines. They are not US owned. They have horrible reviews. Denver Airport location is known for upcharging no matter what you reserved. Your $400 rental will turn into $1000. They do not specify on their website between two wheel suv and all wheel. Whichever one you tell them you wanted they will tell you that you ordered the other and upcharge you $500. Rent $400 wanting all wheel. They say you rented rear wheel. $500 upcharge. Rent $400 wanting rear wheel. They say you rented all wheel. $500 upcharge.

Rented in San Francisco. Charged us for the shuttle from the airport to their location and back at the end of rental without telling us. The service of transferring tolls directly to the credit card were by day, not by incident, which was told as by day. Vehicle had bald tires, complained, and we were told "You aren't going into the snow, take the car, we have nothing else". Absolutely poor company. Will never use again and will dissuade anyone from ever using them.

I was lied to my face and told one price and then signed for an upgraded vehicle, through deception (even though I never wanted an upgrade) and it was my fault because I never scrutinized what I was signing. They will try to cheat you so beware. Do not rent from Fox. Please read all reviews and then buyer beware I guess. I rented from the Orlando airport location.

Frances our shuttle driver from Palm Beach airport to the car rental was the most friendly and hospitable driver. She was even our return driver and she remembered us from a week back. Your company is lucky to have Frances. Paul

Originally booked with rental cars.com. The FOX representative stated "I can give you a better deal than that - do you have a different credit card" and that is when the bait and switch happened. He apparently cancelled the original reservation and credit a new one in my name rather than my husband's name in which the original reservation was set. Conveniently the printer was broken and they were running out of cars so the representative stated, "Don't worry. I'll email you the contract. Hurry over to the garage so you can get a car."

I rented a car online and when I got to the rental desk they added an additional charge on my credit card. When I asked about it the service lady told me it would be refunded to my credit card when I returned my rental. Not only did they not return that extra charge they won't return my deposit even though there was nothing wrong with the car when I returned it. The rental car was a good car and nothing was wrong with it however, I rented a car for $299 (with the upgrade that I purchased) and they charged my card for $521. I have tried to contact them with no response. Be very careful if you use FOX RENT A CAR. Very dishonest staff working for them and a company that takes advantage of their customers.

I arrived at SFO. They already give me a quote for my rental. Before I picked up my car they told me I should buy a $200 insurance because there are a lot of cars get stolen in SF. I told them I have an insurance. Then they told me I should buy a toll reader for $17 a day. I told them I can pay at the booth. They said there was no booth to pay, only a camera taking picture of your plate. They said I will not be charged if I wouldn’t use it. I agreed. When I returned the car and asked for the bill they said it will be emailed to me. When I received the bill and I noticed $108 charge for the toll reader, I called their billing department. They said, "Well the bill has already been processed and you signed for it." I would never rent from them again.

My wife refused the offered extra liability insurance. The clerk added it anyway. When I called the customer service they forwarded the reimbursement to a manager who denied it. Never got a call or message indicating it was denied. When I called back and was informed of the denial I asked to speak to the manager and was told they did not have the number and the only recourse was to send an email to customer service. I called them cowards and informed them we will never do business with them again.

I was going to leave a review but after reading so many complaints from other customers concerning this company I feel I got off lucky. I would not rent nor recommend this company to anyone even if it was $10.00 a day. The staff at all fox car rentals should be looked at by the owner of this company before they put him in the poor house.

Rented and prepaid a car thru Expedia along with collision ins for a trip to San Diego. Charged almost $200 for hidden fees including insurance after coming back from the trip. I wish I had seen the reviews for Fox Rent A Car. Couldn't believe they are still in business. STAY AWAY!!

While parking in Key West we received a parking ticket via video monitoring on 10/23/23 which we never knew we received until 12/26/23 when we received a bill which was due 12/28. I paid the $55 ticket and completed their online form, only to be charged $130 for admin fees a few days later. I’ve disputed this through the online process. I was on hold twice for over 45 minutes (as I was caller #4). I then opted to use their call back and never received a call back. I’m waiting for resolution of my dispute. Willing to pay the fine and even a reasonable processing, but sorry their admin fee is NOT reasonable. Will never use them again unless they make this right. We rented in Miami.

This company has deceptive car rental practices. They charged me double the price that was advertised, and they will not allow you to change your rental agreement prior to the day of your rental without significant fees. I contacted them seven days in advance to change my schedule but to no avail. On top of this practice, they added an early return fee of $20 and miscellaneous fees totaling $78 extra. So for a one-day rental that was returned early, I paid approximately $200. I very much wanted to support this company because the people that work for them were very friendly, but the cost is outrageous. I will never rent from them again. Buyer Beware!

I rented my car through Expedia. When I picked up the car It had dents in it. I asked the person working. Can I get another car? He said he doesn't have any cars available. And I was down there for work. So I called Expedia and they did help me. I Had the car for 2 weeks. I turned it in 2 days early. They would not refund me. And now they have been charging my card in different states. Renting cars at Fox rental so I had to cut the card up!

Arrived at Fox to pick up reserved mid size suv arranged thru Expedia. Fox agent failed to mention increase in expense. Charged $1056. Vs Expedia of $477 appx. which at this point has disappeared in thin air. Now we have to lock our credit cards to assure Fox doesn’t continue to scam us because we’re reading that they do (while we are on vacation). We are going to have to chase Fox, Expedia and all before Xmas. What a wonderful vacation so far, thanks Expedia, Fox.

Customer service agent stated twice that prepaid fuel was $76. Got charged $98. Then she said she guaranteed that I would receive my deposit back of $150. Only got $50. Awful awful awful. Do not rent from FOX.

I arrived in Atlanta GA to realize I needed to have my cc with my name on it not my husband’s. I had reservations through a 3rd party making matters worse. Thankfully through patience and a little help she was able to get us our car and upgraded for no charge. We were 2 hours from our folks and there were no car rentals left in the airport without prior reservations. It could’ve been a disaster but because of the customer service members Niceta at the counter, Harold in the carport who gave us our fine Ride to Tamica/Erica who checked us in, their smiles and help made our trip wonderful! Thank you so much for everything.

I want to share my negative experience with Fox Rental Cars after booking through Expedia. In most cases if you pay for something that you never receive that is considered fraud or thievery. Apparently that is not the standard for Fox Rental Cars and Expedia as they happily keep your money but deny your service. Let me explain.

Cheapest rate. You get what you pay for..or nothing at all. The counter was off-site from the airport. The shuttle driver drove like a maniac! After being abruptly dropped off to the off-site location and after waiting in line, the front counter proceeded to tell me that they did not have the vehicle I reserved and did not give me any options. So, I had to take the motion sickness shuttle back to the airport and rent a car from Budget for about the same price. The Budget experience was great! I do not recommend FOX Rent A Car at all!

Don't even Bother!!! You will pay 4 to 5 times the cost you were quoted at time of booking. Even after 2 months of returning back from San Francisco, I am still receiving charges on my credit card for using tolls in San Francisco, even though I do not live there. Pressurized at the counter to buy extra insurance even though it was not needed, because we bought insurance from Expedia as well had our own Auto insurance policy cover us for the rental. Hidden Fees are just stupid, and the staff are intimidating.... They wouldn't give me the car unless I signed the contract with the upselling, it was 1.00am and was exhausted. Was bullied as my kids and family were exhausted. How does a car rental company bill $800 for a 4-day Rental- mid size basic SUV???

You truly get what you pay for here. Beyond frustrated and disappointed, in all my years of renting cars this has never happened to me. I don't understand how this company is still in business. From the moment you stand under the old Fox Rent a Car sign, only to find yourself waiting 20 minutes because they only have 1 small shuttle van for all of Denver International Airport, you stand there watching endless amounts of people getting shuttled by other car rental companies with proper buses and constant rotation, this is the immediate moment I should have realized I made a mistake. I booked and paid for my reservation the night prior to my arrival, upon my arrival at Fox, you are treated to stand in line with one attendant in an old where-house building that now houses this car rental company.

Worst experience ever. I booked an SUV in July for 11/3/23-11/11/23. I waited 20 minutes for the shuttle to take me one mile from the airport to this old shack. I was quoted $389 in writing. Got there and they had no SUV and told me it was $780. Complete fraudulent quotes. I left there and went back to the airport and rented from Hertz. I cannot believe these people are in business.

I rented a car from Fox rental November 3 through the 10th at there’s Semmoran Boulevard location from Orlando. International airport in the service was exceptional when I return the car and the 10th Tony gentleman working there was very kind and funny. He is a great employee and made my experience wonderful I’ve rented from you guys several times and I’ll definitely be back. Sincerely, Kris

We rented a car from Fox Rent A Car in Salt Lake City and none of the experience was good from the beginning. It was advertised as being at the airport when it really wasn't, then there were surprise charges when we got there. When we brought the car back they said we went offroading and they were charging us $400 for a car wash, we did not go offroading, utah has dirt roads, our air bnb was on a dirt road, perhaps they didn't know that not all of Utah is paved. If they would have told us to wash the car before returning it we would have, we have looked on their website and nowhere does it say that the vehicle must be washed before return, we will see you in court **.

I've rented from them dozens of times. Other than the two-step shuttle, which is just baked into the product, I have nothing bad to say. Like any rental company they will try to sell you overpriced insurance but I just say "No gas no insurance." They are a little less flexible than some other agencies about pickup/dropoff times - if you schedule to pick up at 8 and don't arrive until 10, they will make you return by 8, and if you schedule to pick up at 8 and arrive at 7 they won't just say "OK, bring it back by 7 on the return day." I know I've had times I returned early and somehow the way they adjusted the price always seemed unfairly favorable to me. And on times I've had an actual issue, they've worked with me on a workaround.

I rented a vehicle from Fox Rental Las Vegas location. I rented vehicle on 10/31/23, I feel that I wasn’t properly explained the gas refill contract. The representative promoted the contract due to Fox lower price of fuel vs the pump. I returned the car with full tank and Fox still charged me $84.55 on my credit card. I stated my complaint and fox refused to credit my card. I will never rent from Fox again. You stole from my credit card. Please beware of the gas scam.

I returned the next morning to pick up my prepaid rented car and was told there was no cars to rent. I complained and Fox did give me a upgrade car. I had to put a $150 deposit on the car. The car was great.

I walked in to their place in DENVER at 7:30pm to rent a car. My car was out in for service. I talked with the customer service agent Alexis. She said all they had a was jeep wagoneer. I let her know I work for a major airline and if they had any discounts for us? She said yes. She quoted me $133.00 for the week from sunday thru Sunday since I needed it for the week. She then said, "We also have a Toyota Corolla?" I said, "Perfect I'll take the toyota." I said, "Wait, is it the same amount," She said YES. $133.00$ for the entire week. My husband was with me. He said perfect.

This company is a bait and switch. They lied about the car they were offering. It took 30 minutes to wait on bus to take us to office. Then a 15 minute ride to office only to wait over an hour in line at the rental office. We opted to not pay the extra for unlimited tolls because we pay the tolls. However there is one getting onto turnpike that uses plates. Very small amount. I got an $82.00 bill for $7.00 worth of tolls. You may think it is worth the little extra you will save for the car but you will not. In time and money you will pay more. Do yourself a favor. DO NOT TRUST OR RENT FROM THESE PEOPLE.

Hidden fees, exorbitant incidental holds for random people, and by random I mean people of color, and just awful customer service. Such a bad business model. They are the cheapest, but it is worth it to pay more to spare the anguish you will encounter with this company, that is on a collision course with bankruptcy. Awful company.

Most unprofessional and rude customer service I ever dealt with at PBI Fox rental location. Refused for me to talk to a manager, refused last names to issue a complaint, daily charges for additional driver despite being a domestic partner in the same household as stated on their website but refused to honor. Did not honor insurance protection through third party. Resulted in $100 in extra fees for booking. Car was dirty and not what was previously booked. Awful experience!!

I rented a car through Priceline at Fox Rent A Car on 10/5/2023. Upon arrival I was told they didn't any cars in the class I rented and my only option was a Mercedes at nearly twice the price. I refused the higher priced car. They refuse to refund my money. Beware of Fox rent a car, Priceline and Barclay's Bank, the card I used. They are all complicated in fraudulent practices.

I booked this rental in advance and purchased collision coverage. When I get there I added my son and a car seat. I brought the car back an hour earlier (because you have take two shuttles to get to the airport) and was charged for that. And when I didn't want to sign a blank box stating that I agree to the charges...one of the representatives said "I can't stand customers who can't read"...needless to say I was horrified. I was charged an additional $183.00 on top of what I prepaid of $374. I have never experienced such rude people, never mind the place is disgusting and dirty. And taking two shuttles to get to this place is **. I will NEVER use these business again and nor do I recommend anyone to use them ever!! I would give them 0 stars!!

Don't rent from this company! I rented from them for years & out of nowhere, they stopped renting to me. It started when I went to pick up a vehicle I had prepaid, so, they should have had it there for me (San Antonio). The guy at the counter tells me they don't have the vehicle I paid for. They only had a small vehicle available. I told him that won't work. He didn't care that it was their fault! Another clown there told me to leave. I asked for his name. He refused to give it to me. That tells you all you need to know. This place was good when Clarissa was the manager, but, when she left, they sure went downhill! I even sent an email to the Operations Manager, Mr. **. He would not reply to me. I don't know what has happened to the San Antonio (Fox) location! Stay away from this place!

We made a reservation yesterday online with Priceline. We thought we were booking with Europcar and then discovered it was a Fox rental. We took the shuttle which is already painful and arrived onsite where we waited online for one hour. At the desk the lady asks for my name and then states “well you are going to have to wait before you can get the car. You made the booking at 10pm so other customers have priority." I said it does not mention that anywhere on the contract so she said, "This is how it is."

DO NOT USE THIS CAR SERVICE. Weeks after my vacation I receive a bill in the mail for tolls and "administration fees". When I followed the instruction on the piece of mail. The website it sends you to DOES NOT EXIST. When you call the "help" line, they will give you a phone number to call for the "American Traffic Solutions". The phone number provided is NOT for the American Traffic Solutions and leads you in a circle back to the unhelpful staff that only say that they aren't the department you need to deal with. THIS COMPANY IS A SCAM AND IS TRYING TO MAKE YOU PAY MORE THROUGH DECEPTIVE COLLECTION SCHEMES. 0/5 WILL NOT USE AGAIN.

Do not rent from this company. We rented in August 2023 and when we arrived they charged us a bunch of extra charges. Then 2 months after our rentals the company charges us multiple times of fraudulent charges and will not do anything about it. I had to flag the charges and cancel my card in order to avoid any further charges. When my card company contacted them about the fraudulent charges, Fox rental provided false information stating I approved the charges which is an outright lie. I'm in the process of filing charges against the company. Do yourself a favor and avoid this company. Pay extra with any other company before renting here. They will use your card and probably your personal information. If I could I would give this company a 0.

I rented a vehicle in San Diego through car rentals with Fox car rental. I paid in full for a seven passenger Ford Explorer or similar. I got to the airport. They didn’t have a Ford Explorer. They offered me a minivan or a Dodge Durango and charge me $175 more. I thought these vehicles were similar. I complained and they still charged me. They also charge me $90 for tolls which they told me I needed. I didn’t go through one tour when I was there. I think they took advantage of me and I will never rent a vehicle with them again, nor will I recommend them to anybody.

I have rented cars across US. Fox charged me a late fee of 25$ for picking the CAR 1 hour earlier than the booking time. They gave ** about the car availability and stuff but this is the worst experience. Will never rent from Fox anymore.

I rented a car from Fox at Denver airport that was in the worst shape of any rental I have ever had. It had @ 70K miles on it and smalls dents all over. The carpet in the front driver side was worn to the floorboard, and I had to have a leak in a tire plugged the first morning after driving 1.5 hours. If I hadn't arrived late at night and been in a rush to get to Colorado Springs, I would have refused the car. Also, they charged me $90.00 for a plate pass for 7 days (plus $23.49 tax!). The one toll road I drove to and from the airport said all tolls were waived. After turning in the car, calling them, and waiting 10 days, I did get a credit for the $114.42.

I went to pick up a rental car that I had paid for and had reserved. Unfortunately Fox Rent A Car doesn't accept debit cards or cash. This was unknown to me. I was treated rudely by the associate about it. I slid my debit card and after I slid it is when she told me debit cards weren't accepted. Since I slid my card I was charged the fee for full coverage insurance as well as a deposit which was almost $500. It held up almost $500 in my checking account for 5 days. I was on vacation with my family and left stranded in Los Angeles. I had to rent an Uber for 4 days which cost me over $600. Meanwhile my vacation was not as planned as financially my money was being held from me. I will never go or recommend fox rental car to anybody. My vacation was completely ruined as well as my family's..

I rented a 2021 Kia Soul from Fox Rentacar at Denver International Airport. The vehicle had obviously not been inspected for some time. I inspected the vehicle for damage to the body, bumpers, etc prior to taking the vehicle, but assumed it was mechanically sound. I discovered only after driving into the mountains that the brakes were in terrible shape and the whole car shook if applied going downhill. I obviously should have paid more attention to the tire treads, as I found out nearly too late that they were nearly bald (I have photos to prove). I discovered this coming down I-70 from Vail Pass (thankfully on a dry fall day) when the car began making increasingly louder helicopter-like noises from the rear. I pulled over and found all of the tires to be bald and one of the rear ones had noticeable flat spots. I continued to the next small town with phone receptions and called Fox. Had to wait four hours for them to deliver a new vehicle to me. Do not trust Fox.

Rented at FOX at LAX. Car wasn't ready when I got there. Waited about 1 1/2 hrs. When I reserved the car I told them that a did not need the extra insurance. When I received the bill from Visa the car rate was doubled. The optional insurance was included. When I contacted FOX they said I singed the paperwork. They gave me two option. I could apply for a refund from their GM or receive a credit for future rental. Was told to call back tomorrow. I Called back. I was told he rejected the refund and that was the only offer. Be very careful with FOX car rental.

My wife and I rented a car through Expedia with Fox. The rate was drastically increased and they tacked on several charges I did not request. I called to speak to their “customer service” to only hear I signed the agreement to the additions, that I did not request. After flying all day and getting in at night I would assume when I said no to their add on preferences that I wouldn’t be charged. I would have thought after my explanation that the additional 80.00 dollars they charged for extra insurance would be removed. Their inability to show a little empathy and grace regarding an error on both parties is astounding. Do not use them; their vehicles are garbage, their customer service is lacking the customer, and their ability to tack on “perks” makes this company one I will never do business with again. Stay away people, stay away!

I received a quote for $175.88 with a confirmation # all taxes included. When I received my credit card statement I was charged $399 for upcharges which I didn't authorize.I spent 2 hrs on a phone trying to get some information which didn't get me anywhere. The last person I spoke with from corporate office hang up a phone on me.

I was given a voucher based on a rental, The car was late and I was asked to wait for an upgrade as the car was getting cleaned and after an hour and a half, they offered me for $ 40 extra an upgrade. I called them and asked for an extension and was told that I could bring the car on Sunday, I was able to get to the airport on Saturday night but there was no one that was there. I returned the car the next morning at 6:30 a.m. I was charged a late fee. On calling billing on 9/26, they apologized and offered a voucher for $ 25 that did not come via email. On seeing this, I asked and the customer service agent did not see any notes, I wanted to speak with her supervisor and she put me on hold then I called again to talk to the supervisor, but when she spoke she was rude and hung up on me.

This is the first, and last, time I rent from Fox. We arrived in Phoenix, AZ. To begin, we did not get the type of car we requested, a standard size, Toyota Camry-like car. Instead, we were presented with a Nissan Rogue, with no cover over the back luggage compartment and over 73,000 miles on it. Driving out of the airport, we noticed the hood was loose. We pulled over to securely fasten the hood. We arrived at our first stop, Sedona, AZ, and had a peaceful night. In the morning, with plans to explore, the car would not start. Contacting Fox roadside assistance, we were told that they would contact a service agency to jump start the car.

Had booked a midsize SUV but was told not available and desk clerk kept wanting to give me much Bigger cars or Automobile. After waiting she finally said a SUV was available. Did not need toll passes nor insurance and agreed for return full tank. Well I have returned car on the 19th of September and spoken with person at Billing department for charge of $77.80 for unwanted insurance to my credit card but as of today 99/23/2023 nothing yet. I am waiting until Wednesday to move to my next legal step if refund is not received.

** at Fox, 8801 S Las Vegas Blvd, NV was very courteous and helpful. Checkout was completed, and the shuttle from airport was there within 5 minutes and very helpful. Rental return was easy and completed in a timely fashion. Will definitely rent with Fox Rent A Car again.

I arranged this rental through my airlines. The price was to be just under $300 for 8 days for a mid-size SUV (5 passenger & 4 luggage). Upon arrival they refused to let me use my credit card to pay for it since my husband was driving. The lady then proceeded to add so many fees that the price went to $650!!! THEN arrived at the assigned vehicle and it was SO small our luggage wouldn’t fit! AND there were only FOUR seatbelts! Husband went back in and she was very rude saying that was a mid-size! We ended up with some true mid-size they were saying is full-size! DO NOT RENT FROM THIS COMPANY!! Scam! Do not care about the customer!

We reserved a car at the Denver airport. A 2 hour wait in line for a dirty filthy car. One person behind the counter to handle about 30 people! The priority line only had 3 people waiting, so many people were going over to that line to see if they could be waited on. It turned out you could get waited on if you paid $40. $ 40 just to be waited on!!! I would never recommend Fox Rental Company.

This agency has terrible customer service period. They are rude, slow and don't follow through on what contract states. But, the icing on the cake for us was when they rushed us out of the vehicle, and we forgot our cell phone in the rental. We were able to track it and see that it was at a residence 10 min away from Fox. Clearly an employee had stolen it, as it was not "found". Manager could have cared less, as he took days to respond to our email (apparently there is no way to call the location so email was our only option) and when he called left a message without his phone number and never called back. Avoid! It may be cheaper but you will regret choosing them.

We took a trip to Miami and booked two rental cars with Fox rentals. Once our flight arrived, we waited outside for 15 to 20 minutes (in the hot, humid weather) and they never showed up. We tried calling them but they would not answer the phone. We booked them through Expedia so we called Expedia and they also tried to call them, and they would not answer the phone. So after 30 minutes we rented another vehicle from a different company. Fox car rental has refused to give us a refund. They said that we were a no-show!!! What kind of rental business will not answer their phone when they are supposed to be picking up people from the airport?? I have learned my lesson.

Did not have car I reserved, full size got compact suv. Told I would get $25 off bill but didn't. Charged extra for spouse driver. Staff said in Texas it doesn't pertain which is wrong. Have to put $150 deposit down besides amount due.

Upfront low cost, but many hidden fees. Substandard quality vehicles. Poor customer service. Save your time, energy and money. HORRIBLE COMPANY, HORRIBLE experience all around. NEVER AGAIN. I am informing all of my family and friends to avoid this scam at all cost. I pre-paid for vehicle. In the end the surcharges amounted to more than double the original (prepaid) amount.

They are a fraud company which I didn't know before renting a car from them. They charged me $91.25 on Aug 24 (11 days after returning the car), even after sending the deposit money back on Aug 13. They haven't informed me anything about it. It would go unnoticed if I didn't check my credit card statement. At first, the representative said I paid for 5 days and I returned the car after 5 days. But, I took the car on Aug 8 (10:57 pm), and returned the car on Aug 13 (8 am). Then she said, it was the insurance charge. But, I paid already paid $514.8 which included the insurance.

I rented a car August 31st 2023 until September 4th. To make a long story short the agent offered an easy pass plate so I wouldn't have to worry about the tolls and a fuel fill up when I bring the car back, they would fill it up. Now so we understand I never received my paperwork because the agent wrote the wrong email and wouldn't give me a hard copy. Needless to say I drove around with no documents. Even when I bought the car back they wouldn't give me a hard copy. I called the company and asked for my invoice, come to find out they charged $62.53 for a car I bought back full of fuel. They offered me a store credit good for one year??? Really, they will not refund my credit card.

We made a car rental reservation through Expedia for a rental car in Atlanta, GA. The reservation was for a mid-size sedan for $249 for a week. On arrival, Fox Car rental informed us that the vehicle, class, and price for our reservation could not be honored. We were forced to pay nearly double ($429) At the rental counter, we were told that this was because they were being forced to upgrade us to a Honda SUV. Since we had already flown across the country and were meeting friends for this trip, we were forced to take what they could give us. The vehicle they gave us was NOT an upgrade. It was NOT a Honda. It was not an SUV. It was a Hyundai Kona, which could not even hold our bags in the back end. Neither Expedia nor Fox are being helpful in resolving our complaint.

I upgraded the rental car to a Toyota Corolla. The very next day, the Tire pressure warning came on. I found a station with air and discovered one of the tires only had 20 pounds of air and all the tires had low air pressure. Next, a message Maintenance Required see your Toyota Dealer displayed. All fluid levels were OK, but we could not turn off the message. Then the A/C vent stopped working and the passenger window control stopped working. When I turned it in, they said that the Maintenance message comes on every 3000 miles but they put in 10,000 mile high mileage oil. They should reset the message and check the tire pressure before renting the car.

After finally being able to customer service I was refunded 55.33 of the 92.74 that I was charged for the fuel. I would suggest that the company make their receipts and paperwork clear and tell the customers what they are being charged for and Fox rental car company needs to improve their customer contact system. Also maintain their rental vehicles and airport shuttle. Thanks Fox rental car for the refund.

Chicago rental. 11-day rental. Quoted $243. Price at counter when getting vehicle, $1043. I asked for Basic insurance. Cost of $400. I was not told this until spending 25 minutes checking in by which time I wasn't willing to discuss insurance pricing to spend another 25 minutes for paperwork modification. Note that Chicago charges 30% taxes on a rental, including insurance charges so I paid another $120 for taxes for a total charge of $520 for insurance. Avoid Chicago car rental if possible and certainly avoid Fox Car rental.

I rented a car at the WPB PBIA branch. Met with Destiny. This your lady was helpful. She should be a manager. She was amazing. Destiny was running the branch. I even tried to recruit her for my company. Fox Rental should value this associate. I will rent from fox car rental at this branch anytime. I give her a 10 star.

They did not care that I had collision and 700k liability insurance with Expedia. They were trying to force me to pay for their insurance or charge my card $18000 in case of a problem. I left and got a $60 taxi to my hotel.

Hello, I want to tell you about my experience with this agency which was the worst experience I had, when I arrived at the agency to pick up the car they tell me that it is not available and that they can only offer me one for twice the price but there was no car, in addition to the staff who were there with very little ethics with their feet on the chair and they are not interested in solving the problem. Nooo I recommend this rental agency for nothing being there to other clients. The same thing happened to them. They could not have the car for which they had paid and they wanted to give it more expensive ones. Is horrible that place. This was at the Fox agency at the West Palm Beach airport.

DO NOT RENT HERE. They never offered any option to pay tolls, I was here on business and I would have paid for electronic tolls. Months later I get a bill for $4.50 in tolls and over $100 in Fox "administrative fee". The total bill? $125.90. The cars were filthy, dented, scratched and falling apart. None of them had GPS. I thought I got a good deal in price, by the time I paid EXTRA for GPS and for these few tolls, I ended up paying over $300 a day to rent a crappy car that smelled so bad I had a headache the entire time. I am exhausted and disgusted with this company. Just got a call from a collection department on toll charges, I cannot even believe how bad and stressful this made my business trip. This company should be shut down.

I rented a sub compact car (Yaris). Instead, I got a gas-guzzler (Camry). I did not get the toll option because it was for 8 days and I figured I would only pay tolls for 2 days. The cost should've been for $15. Instead, it was for $45. Fox added $30 for Admin Fees. Why should the Admin Fees cost double what the actual tolls cost?! So I wound up paying a lot more for gas--and this was in California during the summer of '23 when it cost $5 per gallon--and I got stuck paying for Admin Fees. Rip off. DO NOT RENT FROM FOX!

I Booked the car a month ago. I went there on August 19 to pick up my car. They did not have cars. There is no option to get a different vehicle to help the customer. DO NOT RENT CARS FROM THIS COMPANY.

I pick up car at 4:10 FLL airport. In 3 days I return this car at 6:13. I have contract I have to pick up at 5:00 pm and return at 6:30pm. This is different 33 min. Also when, I pick up car. I ask gentlemen if I will be at 6:30 this is problem, he sad no problem. Fox has grace period 59 min. Fox charge me $45.43 2 days in row. I talk to Alexandra ** to explain her time and roles and regulation. But she not listening to me. I send 10 e-mails with explanation. But she like robot tell me the same things. You're late for 2 hours and 3 min. I send her my contract, where wos said I pay for 1,5 hours, but she don't understand anything. I am not recommend you use this company for rental.

I rented a car from Fox using the pre-pay option thinking it would simplify matters. Unfortunately, 4 days before I was due to travel and rent the vehicle, my elderly mother was hospitalized and I canceled my travel plans. I canceled my rental via the Fox website, which is how I rented the car, and then decided to call Customer Care to see about a refund. The representative transferred me to the Billing department; I spoke with Maydel and after a long hold, she said I would need to provide a copy of my mother's hospital records in order to get a refund. When I questioned her re: HIPAA, she said it was the company's policy. I then asked to speak to a supervisor.