Fox Rent A Car Reviews

Please read this in full. We were at Pheonix AR Airport. What happened to us by Europcar/Fox Rental car was so wrong. We were scammed. Stop sending people to Europcar/Fox Rental Car. Twice before our trip I called Europcar and was told we had to have our car picked up by 12:30PM. Our flight was late and we didn't get to Europcar until around 12:50. We were stressed and so grateful the employee waited for us. The employee said, "We are going to upgrade your car for you." We said no we want fuel economy. He insisted they were upgrading our car and no worries, they would take care of us. No additional charge. We were charged for the upgrade. The employee had me initial here and there as he scrolled to the spots I had to initial and sign on the small electronic signature pad. I thought he was being nice and I was signing to get the car. Little did I know he had me signing for extras over $800.

On 4/3/26, I arrived at Fox to pick up a standard SUV that I reserved for rent. I was told that what I reserved was not available. The attendant stated that I would be able to rent another vehicle for no extra charge due to the vehicle I reserved not being available as promised. I received a credit card statement and receipt stating that I was charged an additional $224 as an upgrade. This was clearly not part of the agreement. I called their billing department only to get a response from the agent stating that there is nothing she could do to rectify the situation and that there was nothing one else that I could speak. This deceptive practice is bait and switch with no expectation that the customer will hold them accountable. Contacted the BBB.

Beware!!! Deserves no stars. Rented thru fox to travel from Miami to Key West. Was told the tolls would be added to the card for convenience, we agreed not knowing the roads and tolls ahead. Found out there was only 1 toll on the way to key west, about $5.00. They charged US $14.49 per day for 5 days, for PlatePass. Not as it was explained to US. Called plate pass, they have no record of payment to them. They will investigate. Fox keeps all the money. What a scam!!! Don't rent from them.

Do yourself a favor and Do Not Rent a car from this rental! Their cars are filthy and old. They charge an arm & a leg and I had already paid for the insurance and they charged me again even more than what I had already paid!

100% Do NOT Rent/Reserve a Car Here. Dealing with this company was the worst experience I have had in over 30 years of traveling. That was before I even got into a vehicle. They charge FULL price if you have to cancel due to an emergency (in my case medical). Requested a letter from a doctor confirming the date and details of the emergency. I provided a letter confirming the date, details not included (HIPPA violation) 3 times, explained the refund was needed to cover medication and they refused to give even a partial refund.

We rented a car through Expedia and the provider was Fox. We were very unhappy with the agent at the Phoenix airport, felt like she was rushing us, we ended up purchasing vehicle protection which we had already purchased through Expedia ( tried explaining to agent). There were so many extra charges we were not aware of. Travelling from Canada, the conversion from US dollars made it ridiculously expensive. The car’s sensors repeatedly didn’t work for some of the features. Our security deposit and fuel compensation was not refunded until we contacted customer service. We would never rent through this company again.

I rented a car in Seattle airport. 8 days for just under $400, with all the taxes $49 per day. I needed to extend for 9 days--charged $112 per day!!! Not clearly informed at the time of extension. Quote indicated a slight bit more than $49 per day. Calls-would not refund any charges or reduce cost!! NEVER AGAIN!

Fox Rental is the worst car rental place I have ever dealt with. I had rented the car 3 weeks in advance. When I got to the Fox rental place in Las Vegas got to the counter and had to pay additional fees of $175.00 they said for insurance and another $137.00 for the rental. Which I had already paid for thru Price Line at $157.00. The guy at the desk said the rental fee would be returned. Now it’s 6 weeks later and no refund to my Credit Card and 20 plus emails to the Fox district manager about my refund. DO NOT USE FOX RENTAL EVER!!!! Very poor customer service and now I am going to turn this fee into my credit card company as a fraud charge.

We arrived in Denver and it had recently snowed. The person behind the desk recommended we upgrade to an AWD vehicle. Well initially he quoted us $450 EXTRA on the original $350 rental fee for the upgrade. When we said there's no way we're paying more than double for an AWD, he started asked if we were Costco members, and that he could do a small discount - he didn't even ask to see the Costco card, so this basically tells me that he's just making up prices as he goes.

Beware, they hit you with hidden fees that you have declined and refused and they just say you cannot leave until you agree and sign for the charges! 331.13 estimated total of confirmation turned into 959.30 at rental pickup! 3 times more! Worst rental car experience I have ever had with Fox Rent A Car at Orlando Florida! I have submitted complaints with Attorney General and with BBB as well as calling Fox Rent A Car customer service!

Lots of charges!! Firstly they would not waive the under 25 fee even though I turn 25 in a month, it just comes up "in the system". Second, they basically force you to pay for the Sun Pass every day. In FL if you don't have one and you go through the toll it's about $5-8, but Fox will charge you $90 plus $15 each additional time you go through a toll unless you buy the pass for each day, ridiculous. Then, they add all these tiny little fees for random things, the worker didn't even know what they were for and couldn't explain them to me. I asked what is this and he said, "I don't know it's in the system, I don't add that." HUH?

I got a Fox rental as part of a prepaid Expedia package deal. After my flights and two shuttles to get to Fox Rent a Car in Vegas, after I told them I was on a budget and could not pay for any upgrades - they did not clearly inform me of the extra charges - 11 extra charges!! 3 days later, after I dropped off the car in the early morning to catch my flight, they emailed me a receipt for $449. Ugh. And clearly they charged me $49/day for the car rental itself, as if the Expedia package was meaningless.

Fox rental charges me twice, it's like pulling teeth to get a refund. This has been going on since 03/18/206. I paid for the rental on 01/09/2026 through Booking.com. They asked for my card 150.00 that it was strange paid for the car. But they said it would refund the 150.00. To come find they charge my card for full rental that I paid for. Only thing I is refund back to my card. Also, we have going back in force with emails.

DO NOT RENT here! l cleared declared I DO NOT need any car insurance after a long and exhaust flight and weight at the Fox line. They still SNEAK in the car insurance to my bill. I was tired of waiting in line, did not check, thought I had stated so clearly of NOT to have any insurance, they still charged me! and refuse to adjust it! And all sorts of hidden fees I never saw from other rental places.

I will not rent from this company again. They quote one price, then you receive something after you return the car with a different price. They are not to be trusted.

‼️BEWARE…reservation desk clerks at PHX are trained to SCAM YOU‼️ We were charged $1199 in additional fees we did not want and had declined‼️ They rush you through the signing process, of course, there are 6-9 people waiting in line behind you. Once you sign, you’re on the hook, it already charged to your card. You can dispute, but Customer Service Rep reminded me that I did sign it. Lesson learned….do not let them rush you, read before signing, the cost of the fees was more than Double the cost of the actual car rental‼️Crappy service, crappy cars, crappy rental company, but above all else they’re ‼️BLATANT DISHONEST SCAMMERS‼️

I had a very frustrating and misleading experience renting a car in Denver. At the counter, I was told that due to the “Colorado traction law,” I would need to upgrade my vehicle to comply with state requirements. This was presented in a way that made it sound mandatory and non-negotiable, as if I would be breaking the law without upgrading. However, this was completely misleading.

I will never use Fox rental again. Booked with hopper paid online. When we got there they charged me double. We did add a driver but that shouldn't have cost us another 475.00. They tacked on all kinds of fees. Absolutely ridiculous!

My overall experience of renting a car from Fox at PBI airport in West Palm Beach was excellent. I would especially like to give high praise to Frances who drove the shuttle to the airport and handled our bags. She was cheerful and efficient!!!

We rented a car from Fox through Travelocity. We paid Travelocity for what was quoted as including fees and taxes. Fox ended up charging us almost double and wouldn't allow us to complete a review. Will never use Fox again.

This is an insurance selling company while renting cars. In Las Vegas, the counter staff is obviously incentivized to sell liability insurance. I was told I had to select from one of 3 levels of insurance. "Declining" was not listed as an option and it is unclear if "declining" is an option unlike mainline rental companies like National. My minimum coverage turned out to cost me $100 more than the actual rental. I could have rented from National for a total cost less than Fox as my personal car insurance covers me when using a rental. Protesting upon check in placed me in a "not my responsibility" loop inside corporate and local Fox. They are seasoned professional scammers. My suggestion is demand "Decline" and walk away if the sales pressure begins.

I purchased a Vegas rental through Expedia travel site and included car insurance. After that realized, you have to shuttle to transportation center and wait for another shuttle to Fox off site. Got there and agent told me I had to purchase insurance even though I had purchased it and have personal auto insurance. Wouldn't accept that. Wanted 35-40 per day!! Told him to stop scamming us and walked out and called an Uber to take us to our hotel. Expedia did refund me both fees. Never again with Fox!!!

Let me start by saying I have rented several vehicles from Fox over the years, whenever I visit California. On my latest trip, I was given a Dodge Hornet. I rented it for 3 weeks, only driving it twice. (Needed it ICofE for work.) First time from Ontario, CA to Tapanga Mall, near LA. Car ran great. The next week, I was driving 2.5 hrs to Ontario airport. As I drove, at 2:30am, alone...the dashboard started flashing all different lights.

I strongly advise against using FOX Rental Agency. I explicitly declined all insurance and roadside assistance when I rented the vehicle, and the agent had me sign a form confirming my decision. I also paid a $350 deposit. After returning the car with a full tank of gas and no damage, I was shocked to receive an invoice two days later for $200 in insurance and roadside assistance charges, leaving me with only $150 refunded. Although the agent assured me that I was signing to decline the services. The billing department insisted that I had agreed to the charges when I signed the contract. I never received a hard copy of the contract, and while I regret not requesting one, this experience has left me feeling misled and frustrated. I have never encountered such dishonest business practices, and I will never rent from them again. I highly recommend others avoid this company as well.

I have to agree with the multiple previous reviews. Fox Rental Car charged me more than I agreed to pay on my reservation. I asked both the representative behind the desk and representative in the garage who gave me the keys if the price remained the same as on my reservation. Both representatives confirmed Yes. They demand your signature on a little screen about 4x4 inches in size so you can't read it properly.

Never had a poor rental car experience in all our years of travel before Fox. If it were not for the friendly shuttle drivers it would be a zero rating. In Ontario CA it is NOT located at the airport, two shuttles later we were pressured into purchasing insurance that we had already purchased through Expedia in a package. Car was sketchy, ran and shifted very rough, large tear in the fabric of the door, no mats, good thing we barely drove it. Saving a few bucks costs us.. Was contacted for a review by the local manager, she was going to look into our concern. No reply. Avoid the frustration!!!

I got into an accident on my first day of rental. I followed up with my car insurance and Fox to learn my next steps. Fox gave me conflicting information. On-call representatives asked me to bring my car to a designated lot, not the location where I picked up the car. I order a tow and the tow company shares that the LOT WAS LOCKED AND CLOSED. Tow company has no choice but to stow the car and TOW AGAIN the next day. I had to call Fox repeatedly to confirm the lot would be open.

I will give zero star, stay away from this place. I will give zero stars. I prepaid approximately $360 through Priceline for a 4-day car rental, expecting that to be the total cost as advertised. However, when I returned the vehicle, I was unexpectedly charged an additional $300 for the same rental period. I was later told these extra charges were for insurance, roadside assistance, and other add-on services. I did not request, authorize, or agree to any of these services. At the rental counter, I explicitly stated that I did not want any additional coverage or add-ons, since my credit card already provides rental insurance coverage.

The person at the counter was very arrogant. My card did not work. He was not going to rent me a car and it was late at night. He said everything was my fault. After 10 minutes of pleading, I got him to try another card machine. It worked. In the car. The rearview mirror was not stable. The oil light was on. Tire pressure lights came on. Something positive, the man at the return at Phoenix Airport was very nice and quick. Forget saving a few bucks and go to Hertz or Avis.

I would give -10 stars if I could. This company is listed in the Defense Travel System used by civilian and military for temporary travel duty. A Marine was quoted $56 a day, approximately $240 for the week. Upon returning the car, he was charged $175 a day instead, for over $700! He twice tried to get them to adjust the actual price and they flat out refused. With any luck, they will be removed from the government system as an option.

Here is the bigger scam from not only Fox but Expedia. If you go to the Expedia website and then go to rent a car it can lead you To EUROPcar website, which you assume would be reliable. What can happen is that they will route your rental to Crappy FOX without your knowledge! And as you know and from the reviews Fox is an absolute suboptimal experience, especially the Vegas location. Furthermore Expedia does nothing to assist you if you have an issue.

This was the second time I used Fox Rent A Car as part of my Expedia travel package, but it will be my last. Although the staff at the rental counter and return area were very nice and friendly, their billing department and customer service teams were not helpful at all. First, when I arrived to pick up my car, because my flight had landed early, I was advised I would have to wait an hour or pay for an additional day. The counter agent told me that the car was due back by 2:00 pm on Thursday. I turned the car in at 2:05 pm but was assured by the person who accepted my vehicle that it was fine because there was 59-minute grace period.

Rented and prepaid for the car rental via Expedia. Specified I did not want the insurance at that time. Picked up the rental car and Fox charged my credit card again. In addition, pressured me to get the insurance, even though I previously specified I did not want it. All said, I paid twice as much as originally agreed to rent the car. Tried working with customer service to resolve after returning the car and they refused to refund the unnecessary insurance (my insurance already covers). Lesson learned. I will not be renting from Fox again.

These company absolutely blows. They claim a very low daily rate, but then they completely screw you over with extra charges. I bundled this car through expedia and it was advertised at $7/day, plus insurance. I had the car 1 week. Tell me why the bill exceeded $1400?! When I was trying to resolve the issue, one of their incompetent employees gave me a number for what they claimed to be a different division of Fox Rental Cars that was supposed to be able to help, nope, they gave me a FAKE PHONE NUMBER. Not to mention, the car they gave me was a crappy dated Nissan. Not worth the money. This company is just a bunch of scumbag con artists. Don't waste your money here. I'm still considering reporting them to the Better Business Bureau. I would leave them 0 stars if I could.

Horrible experience, will never use again. From beginning to end, it was bad ... Everyone who we encountered was not even trying to be helpful. We had an issue with insurance requirements and everyone we spoke with told us something different. We were coerced into added charges that were not necessary and talked with 5 different people trying to get help and everyone gave different story.

I was planning a reservation in Hollywood Florida for the following dates: February 16 2026 till March 30 2026. So I reserve a car with Fox. I received two confirmations including one on the eve of departure, February 14 2026. So on the 16, I went to the Fox counter at the fort Lauderdale Airport and after a long hard look at his screen, the clerk told me that I have been barred, rejected, and I'm now persona non grata at Fox. I couldn't get any reason why as no detail was provided even for those who work there. It was an administrative decision at a higher level apparently and that was it. No car for me. Go find a car somewhere else!

Not at all honest on insurance waivers. I told them no to all insurance and was still charged. After I returned the car and looked at receipt, I noticed the additional charges. I called their service number and they would not reverse after the fact. Be very careful with these people!

I rented through Priceline for my rental car in San Antonio, Texas for 2 weeks. I went to the rental desk and she pulled up my reservation, asked for my Driver's License at that time. I told the sales agent that I had more than enough full coverage on rentals with my personal auto insurance and offered to show her my insurance card, and I would not need any additional coverage. The agent said she just needed to know what insurance I had and I told her the company. The agent stated then I just needed to initial in 2 places and then asked for my payment. I paid with my American Express card which also offers coverage on rentals in addition to my personal coverage.

We reserved a car from Fox at the Phoenix airport. Our flight from Canada was canceled so we called Fox to let them know we would be late but still willing to pay for the car on the day we couldn’t show up. Fox kept telling us they couldn’t guarantee the reservation. We asked Expedia to send Fox an email explaining the situation, which they did, but when we got to the airport the next day (14 hours late) our reservation had been canceled.

I rented a vehicle from Fox in February 2026, and the experience was poor. First, the vehicle had a noticeable and unpleasant odor at pickup, which the attendant acknowledged but attributed to "bad car fragrance" without offering any solution. Second, I was unfairly charged a refueling fee. My rental agreement stated the car was picked up with a "Full" tank, and I returned it with the gauge showing "Full." Your representative then charged me to "max" the tank, even though there was no documented proof that it was at a "max" level at pickup. This arbitrary charge is unacceptable; and they will not refund me the charge. The practice of "skimming for cash by adding charges after the fact" is the reason I will be choosing other rental companies for my future travel.