Fox Rent A Car Reviews

Fox Rent-A-Car is an absolute disaster, and I would give them ZERO STARS if I could. Not only did they fail to provide the service I paid for, but they also LIED to my credit card company to avoid refunding me the $571.12 they owed me. This company is a SCAM, and their shady practices are NOTHING SHORT OF THEFT.

I went to the Fox Rental desk at PBI. Waited 45 min on a long line with one agent. I was told by the agent that my driver's license was no good. I just used it to get on the plane in Newark New Jersey 4 hours before and to fly some 30 flights this year. They inserted it in a box with 3 lights insisting it was not valid. I had made reservations over a month ago on Expedia with a good price. I think they had very few cars left and wasn’t going to let this one go cheap. They seemed to give everyone ahead of me problems and selling up grades to inflate the bills. I walked over to Hertz with my license and rented a car at a much higher price with no problem. The Fox agent gave me a number to call which was closed and not opening until Monday morning. This was the most dishonest rent a car company. Stay away from them.

Rented a car from Fox, which was damaged in the parking lot by a 3rd party. The at-fault party's insurers compensated Fox for the damages, but they weren't satisfied with that and decided to continue hassling me for additional fees. After lots of back and forth as they kept making errors, I'm still fighting with this nonsense 8 months later. Stay away, not worth a couple bucks, especially after all the extra shuttling to get there from the airport, etc.

I make a reservation and pay online with Expedia. Then they refuse to give me the car because my name does not appear on any of my 3 credit cards and don't accept debit card which have my name on it. While I was at their office, other people was denied their car for the same reason. I end up paying for a car I don't receive, losing my time to wait the shuttle to go to their place, waiting to go back to the airport and then losing more time to get the refund.

Don’t ever rent from this company. They don’t let you use a debit card even though it can be used as a credit card. You MUST have a major credit card. I didn’t even get to rent the vehicle and won’t refund my money.

I booked and paid for a rental through the Fox website. Upon arrival, the vehicle we had paid extra for was unavailable. We were simply told what we booked wasn't available and were given a different vehicle. Something nothing like what we had booked. We followed up with Fox to request a partial refund. No dice. A poor experience that didn't have to be.

My experience with Fox Rent A Car in Tampa has been horrible. I would advise everyone to stay away and don't be lured in by their low prices because they will end up charging you 10 times more at the end. I was in Tampa for a funeral and had the car a total of 35 hours. I prepaid for the car but had to leave a credit card number for the security deposit. When I returned the car, everything was fine but the next day Fox Rent A Car charged my card a total of $539.66 for cigarette smell in the car and fuel. However, I had filled up the car and provided a receipt and I don't smoke, have never smoked and I am allergic to smoke. I would have definitely noticed a smoke smell in the car and would not have been able to drive it when I picked it up. I have contacted billing numerous times because the Tampa office cannot be contacted directly.

Rented from FOX during a family emergency and they pulled a bait and switch. We had to fly on short notice from west coast to Atlanta. We booked flight and rental car at same time. When we landed, the family emergency was even more severe and FOX said, "Sorry, we don't have that car you reserved." I explained the emergency, and the person behind desk said she would see if there was another car available. She found one, apologized for not seeing it as an option previously, and started the paperwork.

Stay away from Fox Car Rentals. My credit card was charged for various things after I got home. The rental agent misled me. Customer Service is in the Philippines. They are hard to understand and they read scripts and really cannot assist. Fox will not let you talk to anyone at the rental center, or anyone in the USA.

Rented online from EUROPCAR for a week in Fort Lauderdale. Got to the rental building and there is no sign for EUROPCAR and no "help desk". Thinking possibly I may have confused MIA with FLL, I re-checked things and no, rental was for FLL. I called EUROPCAR and they answered "Fox/EUROPCAR" using bad AI instead of a real person (or it was a very unknowledgeable person). Said Fox counter was the place, 20 people there in line with three them two counter people. Very slow with all the up-sale attempts etc. Took an hour to get through. Never again.

On October 4, 2024, I arrived at the rental car place and waited in a long line. When it was my turn, the representative, a talkative man, confirmed my compact car reservation. He asked if I wanted any upgrades or special features, which I declined. He eventually upgraded me at no additional charge because no compact cars were available. Despite me declining insurance and roadside assistance, he added them to the contract.

DO NOT RENT WITH THESE PEOPLE. I originally rented from them because they had a lower rate -- My estimated charges for 3 days was $186.00. After I turned in the car, I was e-mailed my statement, and the charge was $597.00. They had added in so many bogus charges, it was unreal. I tried to dispute it, but apparently I had "initiated" those charges at the rental counter. Who reads all of those pages? They will add in things you've never heard of and have no idea what they are. Just be warned -- DON'T RENT FROM THEM.

If there was a zero rating, that's what I would rate them! Booked airfare and a Fix rental car through Expedia. I was not able to get to Orlando, due to the delays and cancellation of flights. Gave up after 2 days of trying. The airline gave me a refund as they just could not get us to Orlando. Fox rental car is refusing to give us a refund! NEVER WILL USE THEM AGAIN! Terrible experience!!!

Rented a car from Fox from Tampa airport. Five days into the rental, rear passenger tire went flat. Called Fox roadside assistance. They told us to put the small tire on and go to a specific Pep Boys location in Venice, Florida. Pep Boys contacted Fox to get permission to put a new tire on, and to our amazement, Fox told us we had to pay for the tire. We are now out $236 dollars for a tire on their car. Complaints have gotten nowhere. Will never rent from them again!

This was just ridiculous. That will be the last time I rent from Fox Car Rental and anyone I know I will tell them also. On the vehicle after 15 minutes an icon pop up Maintenance Needed. I called. No one could be reach. The vehicle smelled of smoke 20 minutes after driving. I went back to exchange the Car only to be told Nothing is Wrong with the Vehicle and sometimes things like that happen. I asked him why don't they notify Customers about that and am I going to be Recompense for my time and gas. After back and forth I spoke to the customer service and he told me he can only have me 20 percent for that. Bear in mind I had to go somewhere at a Particular Time because being concerned about Maintenance Needed on the dash. He said he can't exchange the vehicle.

Mayday Mayday Mayday. Turn around and go somewhere else. My nightmare is too long to share but first car broke down on day 2. Had to wait 5 hours for replacement while on the side of the road. Replacement car reeked of **. I was told to return it to Tampa Airport in 10 days despite my rental agreement going longer. I drove 3 hours to return it and had to re-rent another car. When I went down to the garage they gave me the same car. You can't even make this up. When I returned that car during Hurricane Milton, there were no gas stations open and they charged me $9.49 a gallon to fill it up. Don't be fooled by them. They don't do long term rentals or one way rentals. We had to go to Avis for that. What a scumbag organization.

Left my phone in rented car at Austin airport. Unable to contact the office there as they have no phone. The main office said they would notify them and to send a postage paid package and they would return my phone. Waited 2 weeks, phone never arrived. A colleague in Austin then went to the trouble of going to the airport and the Fox employee told them the phone was mailed. I did not appreciate the time, money, embarrassment and effort they caused. I went a month without a phone because of their poor customer service and dishonesty.

This company is the worst business in an already sketchy industry. All I can say is you have been warned about renting at the San Diego airport. Don’t use Fox there!!!!
I recently retired from managing an area of the US for a national Corp and was on my way to San Diego for a vacation and to help my 92 year old mother in law. I had prepaid in full for a car at Fox Car Rental San Diego Airport. The charge seemed high 406 dollars plus 150 deposit, but I assumed it was normal for California pricing being a little higher. Then after waiting in a long line I was mistreated by a rep who was by herself and totally stressed out. She was the rudest customer service person I have ever met. She kept trying to upsell me on their insurance!!! I told her my credit card covers her vehicle and she kept insisting I buy insurance and other upsell items. She even misrepresented herself and Fox by telling me that I have to buy their insurance for liability coverage.

We had to cancel our vehicle reservation through Orbitz because of the hurricane one day before it hit our vacation destination in North Carolina. Orbitz refunded immediately but because it was less than 48 hours before we were to pickup the vehicle Fox car rental would not. Very bad customer service.

This company is the worst business in an already sketchy industry. All I can say is you have been warned about renting at the San Diego Airport. Don’t use Fox there!!!! I recently retired from managing an area of the US for a national Corp and was on my way to San Diego to for vacation and to help my 92 year old mother in law. I had prepaid in full for a car at Fox San Diego. The charge seemed high 406 dollars plus 150 deposit, but I assumed it was normal for California pricing being a little higher. Then after waiting in a long line I was mistreated by a rep who was by herself and totally stressed out. She was the rudest customer service person I have ever met. She kept trying upsell me on insurance!!! I told her my credit covers her vehicle and she kept insisting I buy insurance and other upsell items. She even misrepresented herself and Fox by telling that I have to buy their insurance for liability coverage.

Do not, do not, do not rent from them. You will be charged hidden fees. I ordered this as part of a package, which stated my “total fees“ but when I returned it early, with a full tank of gas and at the rental center as required I was charged an additional $200 “drop fee.” I have no idea what the hell that is but I will never use this place again.

Rented a car which firstly was not in the best condition with bumps and scrapes all over it so had to detail report every panel and take multiple photos. Then they charge my credit cards multiple times for different amounts that do not correspond to my invoice. Crap company ripping people off not happy and ruined my trip, thanks Fox.

For 76 cents of toll, Fox charged me 15 dollars of administrative fees. I think that it is an abuse of the contract items. Perhaps there are in the middle of the contract some item where says that you must pay some charge because something, but this is excessive.

We had the exact same experience at Phoenix (PHX) as "Rani **, CA" (see review dated 8-14-2024). We had a prepaid 4-day rental at PHX via Priceline. While we don't mind paying added taxes, the counter agent added 'loss damage waiver' and their 'fuel refill' charge even though we verbally declined (only spouse as witness). They use a tiny digital signature pad so you can't read what you are agreeing to upon signing, you presume the agent is marking what you asked for. After the rental Fox charged us $147.97 for those items even though we returned full of gas. I requested a refund from Fox directly and that request was declined citing the signed agreement. I suspect the agents get a reward for these add-ons. Examine the printout before leaving the counter!

Reservations made directly with Fox. Reservations made directly with Fox Rent A Car can be canceled using the same source. Fox does not charge a cancellation fee, but requests notice as soon as travel plans change. FOX rent prepaid is sham (not gas prepaid). Don't ever use it or that matter Fox. No refund at all, just a credit to be used in the future after they first take $50 from you in addition. I just my credit in the future and then never use FOX again.

Everything good until you request your receipt and have double charges for something that wasn’t explained and/or got tricked into. A $200 rental is now a $500 rental for 3 days!!! Wouldn’t recommend.

I will NEVER rent from them again. (1) The checkin/car pick up experience was awful and took over an hour (they don’t offer pre-checkin so you can go straight to your car); (2) customers (not their staff) are responsible for marking on a drawing all possible damage they see on the car before they leave with the vehicle; (3) they use bait and switch pricing and say unlimited miles but when I checked in there was a restriction on distance and only driving in the pickup state and the state to the left and right, and if you breached that, there would be a crazy penalty fee charged (I believe $1,000) and they use gps to track where the car goes;

Rented and prepaid a car online, was slapped on the wrist with an additional $700 charges due to the fact that I don't have a credit card, charged us for extra drivers and an upgrade that was supposed to be "free upgrade because you will have extra fees due to not having a credit card." Everything was paid on my son's credit card and after 10 days of returning the vehicle, I called and requested the final receipt and saw all the "extra" fees we accrued. Poor customer service on the phone, talked down to me and belittled me because I don't have a credit card. This is the worst company to rent from, I travel often and have never had an issue and never paid so much for a car in my life. Never rent with Fox again. You want decent treatment, then have credit cards in hand always.

Rented a car at the Salt Lake Airport. Booked everything online a month in advance. Got there to pick up. Could not get the car. Refused to refund my money. Called their customer service line. They were no help. This is the worst place I have ever in my life had to deal with. Will never do business with them again.

It is the worst rental car company I ever dealt with. I book a car to pick it up from Vegas, Nevada, drop off in LA California through Expedia. Total amount supposed to be $447.00 including taxes and protection plan. When I drop off the car they hit me with the $200, drop off fee never been announced or mention before. I would never rent from them again and I hope nobody will because those hidden fees shouldn’t be hidden.