Fox Rent A Car Reviews

Buckle up and get ready to pay twice as much for what you booked your rental for. If you do not get their plate pass BEWARE, they partner and share your card on file with a company call ATS processing, where they continue to charge me tolls at 10 times the cost. Two tolls at $10, each one had a 75-85 admin fee, plus tax. ARE YOU KIDDING ME? No, I did not say I allow some other entity to take my card on file to charge me 10 times and whatever they want for weeks on end. This was my first vacation in 5 years ruined by all this stress. How is one supposed to budget these costs?? Customer service in person and on the phone is a nightmare as well. "Nothing I can do without my manager," or "I do not know I am new here." Or we are not the ones doing the charging... UNBELIEVABLE!!!

Rented from FOX in Seattle airport. Agreed to set price/gal for used fuel. Returned car 1/2 full. Initially, FOX tried billing for full tank BUT I had a picture of the dash fuel gauge when I returned the car. They then refunded for 1/2 tank BUT still charged rental car tax and Washington State tax in violation of Washington State Department of Revenue specific to this type of purchase. While it isn't that much money, I took the liberty of filing a complaint with the State as they are likely screwing others similarly every day. This will now trigger a Washington State Dept of Revenue audit and hopefully significant fines and enough bad press to warn of FOX's unscrupulous business practices.

DO NOT USE THIS COMPANY- they will FEE you to death following your rental.... $95 per toll processed if you do not purchase their toll card.... Absolutely ridiculous! And this is not verbally disclosed upon your rental.... Fees are how this company stays in business- and the rental car was NOT nice-stained seats, large hole in driver side carpet.... DO NOT RECOMMEND!

THE WORST!!! We rented a car through Expedia and prepaid. Went to get the car only to find out it was off-site and took 20 minutes to get there by shuttle. We declined insurance, the sunpass, and said we would take the gas top up. They made us initial on a debit machine and charged us a $400 deposit, which they told us numerous times was just a deposit.

Please don't use this car rental company. If I could give zero stars I would. Adriana, the representative that checked my husband and myself in at San Antonio airport, clearly deceived us. First, we have used this company twice before, through Expedia, and we were quite pleased at this location. When we were asked about liability insurance coverage we both specifically stated we didn't want liability insurance, as our personal car insurance has coverage for rental cars. She tried to sell us it a second time, stating our personal car insurance wouldn't cover all damages if we were to be in an accident and we both again refused the liability insurance. She then told one of us to initial the box, and my husband did. It's her putting in the information on the computer, and then him initialing a signature box.

Our reservation was made through Priceline. From the time we got to the rental counter till the time we dropped the car off the service was terrible. The wait time and attitude from the staff members sucked. Nobody liked their job. We upgraded for $500 to an 8 passenger SUV. Waited 45 minutes for a 4 Runner that still wasn’t ready. They told us that car was having routine maintenance and a wash. Mind you I had an appointment an hour away and could not wait any longer. I asked for another vehicle. They gave us a Chrysler minivan. Which was filthy. Beat up and had the check engine light on.

Recently rented a car from the Ft. Myers Fl. location May 5 to 12 2026. Rented thru expedia. The rental office was off airport, and shuttle picked us up promptly. Car was ready, had already paid thru expedia. Asked for extra insurance, which I declined. Was told to put down $350 to cover any tolls or needing of any gas when car was returned. Returned with full tank of gas. Of the $350 deposit, $232 returned. They charged me for not using tolls at $14 per day. Never told anything about that at checkin. Renter Beware- they get you one way or another. Lost a customer here and I will certainly not recommend to anyone in the future.

Very disappointing experience with Fox Rent A Car at Phoenix Airport. We clearly stated at the counter that we did not want insurance or any extra coverage. The only additional charge explained to us was a small upgrade fee so my husband could also drive the car. Instead, we were rushed through multiple signatures without properly being shown or informed about what was being added to the contract. Later, we discovered almost $200 in extra charges for LDW insurance and Roadside Assistance that were never clearly explained to us.

Absolutely terrible experience with Fox Rent A Car. This company feels like a complete scam. The price they advertise online is nowhere near what you actually end up paying once you arrive. They hit you with hidden fees, ridiculous deposits, and nonstop pressure to buy extra insurance even if you already have coverage.

Fox rental cars is an unethical company. They double charged me for the fees and taxes that I had already paid to Expedia. I spoke to 3 different representatives (one in billing, one in customer service and another individual at the front desk at the Denver Airport location) and they all immediately told me that is just how it is as if they had been confronted before. They wouldn’t even listen to my explanation. I will never trust them again with my service. Very poor customer service and unethical, greedy company!!!!

Hidden cost not disclosed - no documentation and hidden fees charged on my credit. Digusting. I was not give a rental agreement nor did I know about the extra insurance and other charges - I was told sign here and assumed was normal rental agreement. I rented car for 4 days - and was charged $299 USD Extra - That's more than I paid for the car.

Worst customer service I have ever received. Was given the wrong type of vehicle after being lied to for an hour while they tried to find car. Car was filthy and scratched and dented. Requested a call back 4 times and now am on number 5. Never ever rent from this company.

Rented 2 Premium SUVs Expeditions or equivalent in Las Vegas for 6 days. Paid Priceline in advance. Got to Fox to pick up the vehicles. The lady said they don't have large SUV's. They offered Toyota 4Runners. We have 4 men, 4 luggage and 4 golf club travel bags per vehicle. They would not do anything to make it right. They gave us two minivans, but charged us another $700+ per vehicle. Both vans looked like hell. Absolutely the worst service I have ever encountered.

After paying Expedia for rental, Fox charged me for hidden charges which led to me paying Fox almost as much as Expedia! Hidden costs were ridiculous. Concession fee, and three additional "recovery fees". Every customer service agent told me something different. They told me they would take the additional hold charge off my credit card, then refused it with my cc company!

The staff member Manny was being overzealous trying to find problems where there was none. He accused me of damaging the windshield but when I spoke to the manager Tris he was unable to give me any information. I had to wait for 3 Days to speak to a representative only to find out there was no damage. I was already under a lot of stress because that vacation was anything but Pleasant only to return a car and have to deal with other situations that I should not have had to deal with. I contacted Katie and customer service who was finally able to shed some light on this after a 3-day wait again no extra charges were given just a lot of extra aggravation. They need to work on their staff and their employees and the way that they deal with customers.

Please read this in full. We were at Pheonix AR Airport. What happened to us by Europcar/Fox Rental car was so wrong. We were scammed. Stop sending people to Europcar/Fox Rental Car. Twice before our trip I called Europcar and was told we had to have our car picked up by 12:30PM. Our flight was late and we didn't get to Europcar until around 12:50. We were stressed and so grateful the employee waited for us. The employee said, "We are going to upgrade your car for you." We said no we want fuel economy. He insisted they were upgrading our car and no worries, they would take care of us. No additional charge. We were charged for the upgrade. The employee had me initial here and there as he scrolled to the spots I had to initial and sign on the small electronic signature pad. I thought he was being nice and I was signing to get the car. Little did I know he had me signing for extras over $800.

On 4/3/26, I arrived at Fox to pick up a standard SUV that I reserved for rent. I was told that what I reserved was not available. The attendant stated that I would be able to rent another vehicle for no extra charge due to the vehicle I reserved not being available as promised. I received a credit card statement and receipt stating that I was charged an additional $224 as an upgrade. This was clearly not part of the agreement. I called their billing department only to get a response from the agent stating that there is nothing she could do to rectify the situation and that there was nothing one else that I could speak. This deceptive practice is bait and switch with no expectation that the customer will hold them accountable. Contacted the BBB.

Beware!!! Deserves no stars. Rented thru fox to travel from Miami to Key West. Was told the tolls would be added to the card for convenience, we agreed not knowing the roads and tolls ahead. Found out there was only 1 toll on the way to key west, about $5.00. They charged US $14.49 per day for 5 days, for PlatePass. Not as it was explained to US. Called plate pass, they have no record of payment to them. They will investigate. Fox keeps all the money. What a scam!!! Don't rent from them.

Do yourself a favor and Do Not Rent a car from this rental! Their cars are filthy and old. They charge an arm & a leg and I had already paid for the insurance and they charged me again even more than what I had already paid!

100% Do NOT Rent/Reserve a Car Here. Dealing with this company was the worst experience I have had in over 30 years of traveling. That was before I even got into a vehicle. They charge FULL price if you have to cancel due to an emergency (in my case medical). Requested a letter from a doctor confirming the date and details of the emergency. I provided a letter confirming the date, details not included (HIPPA violation) 3 times, explained the refund was needed to cover medication and they refused to give even a partial refund.

We rented a car through Expedia and the provider was Fox. We were very unhappy with the agent at the Phoenix airport, felt like she was rushing us, we ended up purchasing vehicle protection which we had already purchased through Expedia ( tried explaining to agent). There were so many extra charges we were not aware of. Travelling from Canada, the conversion from US dollars made it ridiculously expensive. The car’s sensors repeatedly didn’t work for some of the features. Our security deposit and fuel compensation was not refunded until we contacted customer service. We would never rent through this company again.

I rented a car in Seattle airport. 8 days for just under $400, with all the taxes $49 per day. I needed to extend for 9 days--charged $112 per day!!! Not clearly informed at the time of extension. Quote indicated a slight bit more than $49 per day. Calls-would not refund any charges or reduce cost!! NEVER AGAIN!

Fox Rental is the worst car rental place I have ever dealt with. I had rented the car 3 weeks in advance. When I got to the Fox rental place in Las Vegas got to the counter and had to pay additional fees of $175.00 they said for insurance and another $137.00 for the rental. Which I had already paid for thru Price Line at $157.00. The guy at the desk said the rental fee would be returned. Now it’s 6 weeks later and no refund to my Credit Card and 20 plus emails to the Fox district manager about my refund. DO NOT USE FOX RENTAL EVER!!!! Very poor customer service and now I am going to turn this fee into my credit card company as a fraud charge.

We arrived in Denver and it had recently snowed. The person behind the desk recommended we upgrade to an AWD vehicle. Well initially he quoted us $450 EXTRA on the original $350 rental fee for the upgrade. When we said there's no way we're paying more than double for an AWD, he started asked if we were Costco members, and that he could do a small discount - he didn't even ask to see the Costco card, so this basically tells me that he's just making up prices as he goes.

Beware, they hit you with hidden fees that you have declined and refused and they just say you cannot leave until you agree and sign for the charges! 331.13 estimated total of confirmation turned into 959.30 at rental pickup! 3 times more! Worst rental car experience I have ever had with Fox Rent A Car at Orlando Florida! I have submitted complaints with Attorney General and with BBB as well as calling Fox Rent A Car customer service!

Lots of charges!! Firstly they would not waive the under 25 fee even though I turn 25 in a month, it just comes up "in the system". Second, they basically force you to pay for the Sun Pass every day. In FL if you don't have one and you go through the toll it's about $5-8, but Fox will charge you $90 plus $15 each additional time you go through a toll unless you buy the pass for each day, ridiculous. Then, they add all these tiny little fees for random things, the worker didn't even know what they were for and couldn't explain them to me. I asked what is this and he said, "I don't know it's in the system, I don't add that." HUH?

I got a Fox rental as part of a prepaid Expedia package deal. After my flights and two shuttles to get to Fox Rent a Car in Vegas, after I told them I was on a budget and could not pay for any upgrades - they did not clearly inform me of the extra charges - 11 extra charges!! 3 days later, after I dropped off the car in the early morning to catch my flight, they emailed me a receipt for $449. Ugh. And clearly they charged me $49/day for the car rental itself, as if the Expedia package was meaningless.

Fox rental charges me twice, it's like pulling teeth to get a refund. This has been going on since 03/18/206. I paid for the rental on 01/09/2026 through Booking.com. They asked for my card 150.00 that it was strange paid for the car. But they said it would refund the 150.00. To come find they charge my card for full rental that I paid for. Only thing I is refund back to my card. Also, we have going back in force with emails.

DO NOT RENT here! l cleared declared I DO NOT need any car insurance after a long and exhaust flight and weight at the Fox line. They still SNEAK in the car insurance to my bill. I was tired of waiting in line, did not check, thought I had stated so clearly of NOT to have any insurance, they still charged me! and refuse to adjust it! And all sorts of hidden fees I never saw from other rental places.

I will not rent from this company again. They quote one price, then you receive something after you return the car with a different price. They are not to be trusted.