Fox Rent A Car Reviews

I will never use Fox rental again. Booked with hopper paid online. When we got there they charged me double. We did add a driver but that shouldn't have cost us another 475.00. They tacked on all kinds of fees. Absolutely ridiculous!

We rented a car from Fox through Travelocity. We paid Travelocity for what was quoted as including fees and taxes. Fox ended up charging us almost double and wouldn't allow us to complete a review. Will never use Fox again.

This is an insurance selling company while renting cars. In Las Vegas, the counter staff is obviously incentivized to sell liability insurance. I was told I had to select from one of 3 levels of insurance. "Declining" was not listed as an option and it is unclear if "declining" is an option unlike mainline rental companies like National. My minimum coverage turned out to cost me $100 more than the actual rental. I could have rented from National for a total cost less than Fox as my personal car insurance covers me when using a rental. Protesting upon check in placed me in a "not my responsibility" loop inside corporate and local Fox. They are seasoned professional scammers. My suggestion is demand "Decline" and walk away if the sales pressure begins.

I purchased a Vegas rental through Expedia travel site and included car insurance. After that realized, you have to shuttle to transportation center and wait for another shuttle to Fox off site. Got there and agent told me I had to purchase insurance even though I had purchased it and have personal auto insurance. Wouldn't accept that. Wanted 35-40 per day!! Told him to stop scamming us and walked out and called an Uber to take us to our hotel. Expedia did refund me both fees. Never again with Fox!!!

Let me start by saying I have rented several vehicles from Fox over the years, whenever I visit California. On my latest trip, I was given a Dodge Hornet. I rented it for 3 weeks, only driving it twice. (Needed it ICofE for work.) First time from Ontario, CA to Tapanga Mall, near LA. Car ran great. The next week, I was driving 2.5 hrs to Ontario airport. As I drove, at 2:30am, alone...the dashboard started flashing all different lights.

I strongly advise against using FOX Rental Agency. I explicitly declined all insurance and roadside assistance when I rented the vehicle, and the agent had me sign a form confirming my decision. I also paid a $350 deposit. After returning the car with a full tank of gas and no damage, I was shocked to receive an invoice two days later for $200 in insurance and roadside assistance charges, leaving me with only $150 refunded. Although the agent assured me that I was signing to decline the services. The billing department insisted that I had agreed to the charges when I signed the contract. I never received a hard copy of the contract, and while I regret not requesting one, this experience has left me feeling misled and frustrated. I have never encountered such dishonest business practices, and I will never rent from them again. I highly recommend others avoid this company as well.

I have to agree with the multiple previous reviews. Fox Rental Car charged me more than I agreed to pay on my reservation. I asked both the representative behind the desk and representative in the garage who gave me the keys if the price remained the same as on my reservation. Both representatives confirmed Yes. They demand your signature on a little screen about 4x4 inches in size so you can't read it properly.

Never had a poor rental car experience in all our years of travel before Fox. If it were not for the friendly shuttle drivers it would be a zero rating. In Ontario CA it is NOT located at the airport, two shuttles later we were pressured into purchasing insurance that we had already purchased through Expedia in a package. Car was sketchy, ran and shifted very rough, large tear in the fabric of the door, no mats, good thing we barely drove it. Saving a few bucks costs us.. Was contacted for a review by the local manager, she was going to look into our concern. No reply. Avoid the frustration!!!

I got into an accident on my first day of rental. I followed up with my car insurance and Fox to learn my next steps. Fox gave me conflicting information. On-call representatives asked me to bring my car to a designated lot, not the location where I picked up the car. I order a tow and the tow company shares that the LOT WAS LOCKED AND CLOSED. Tow company has no choice but to stow the car and TOW AGAIN the next day. I had to call Fox repeatedly to confirm the lot would be open.

I will give zero star, stay away from this place. I will give zero stars. I prepaid approximately $360 through Priceline for a 4-day car rental, expecting that to be the total cost as advertised. However, when I returned the vehicle, I was unexpectedly charged an additional $300 for the same rental period. I was later told these extra charges were for insurance, roadside assistance, and other add-on services. I did not request, authorize, or agree to any of these services. At the rental counter, I explicitly stated that I did not want any additional coverage or add-ons, since my credit card already provides rental insurance coverage.

The person at the counter was very arrogant. My card did not work. He was not going to rent me a car and it was late at night. He said everything was my fault. After 10 minutes of pleading, I got him to try another card machine. It worked. In the car. The rearview mirror was not stable. The oil light was on. Tire pressure lights came on. Something positive, the man at the return at Phoenix Airport was very nice and quick. Forget saving a few bucks and go to Hertz or Avis.

I would give -10 stars if I could. This company is listed in the Defense Travel System used by civilian and military for temporary travel duty. A Marine was quoted $56 a day, approximately $240 for the week. Upon returning the car, he was charged $175 a day instead, for over $700! He twice tried to get them to adjust the actual price and they flat out refused. With any luck, they will be removed from the government system as an option.

Here is the bigger scam from not only Fox but Expedia. If you go to the Expedia website and then go to rent a car it can lead you To EUROPcar website, which you assume would be reliable. What can happen is that they will route your rental to Crappy FOX without your knowledge! And as you know and from the reviews Fox is an absolute suboptimal experience, especially the Vegas location. Furthermore Expedia does nothing to assist you if you have an issue.

This was the second time I used Fox Rent A Car as part of my Expedia travel package, but it will be my last. Although the staff at the rental counter and return area were very nice and friendly, their billing department and customer service teams were not helpful at all. First, when I arrived to pick up my car, because my flight had landed early, I was advised I would have to wait an hour or pay for an additional day. The counter agent told me that the car was due back by 2:00 pm on Thursday. I turned the car in at 2:05 pm but was assured by the person who accepted my vehicle that it was fine because there was 59-minute grace period.

Rented and prepaid for the car rental via Expedia. Specified I did not want the insurance at that time. Picked up the rental car and Fox charged my credit card again. In addition, pressured me to get the insurance, even though I previously specified I did not want it. All said, I paid twice as much as originally agreed to rent the car. Tried working with customer service to resolve after returning the car and they refused to refund the unnecessary insurance (my insurance already covers). Lesson learned. I will not be renting from Fox again.

These company absolutely blows. They claim a very low daily rate, but then they completely screw you over with extra charges. I bundled this car through expedia and it was advertised at $7/day, plus insurance. I had the car 1 week. Tell me why the bill exceeded $1400?! When I was trying to resolve the issue, one of their incompetent employees gave me a number for what they claimed to be a different division of Fox Rental Cars that was supposed to be able to help, nope, they gave me a FAKE PHONE NUMBER. Not to mention, the car they gave me was a crappy dated Nissan. Not worth the money. This company is just a bunch of scumbag con artists. Don't waste your money here. I'm still considering reporting them to the Better Business Bureau. I would leave them 0 stars if I could.

Horrible experience, will never use again. From beginning to end, it was bad ... Everyone who we encountered was not even trying to be helpful. We had an issue with insurance requirements and everyone we spoke with told us something different. We were coerced into added charges that were not necessary and talked with 5 different people trying to get help and everyone gave different story.

I was planning a reservation in Hollywood Florida for the following dates: February 16 2026 till March 30 2026. So I reserve a car with Fox. I received two confirmations including one on the eve of departure, February 14 2026. So on the 16, I went to the Fox counter at the fort Lauderdale Airport and after a long hard look at his screen, the clerk told me that I have been barred, rejected, and I'm now persona non grata at Fox. I couldn't get any reason why as no detail was provided even for those who work there. It was an administrative decision at a higher level apparently and that was it. No car for me. Go find a car somewhere else!

Not at all honest on insurance waivers. I told them no to all insurance and was still charged. After I returned the car and looked at receipt, I noticed the additional charges. I called their service number and they would not reverse after the fact. Be very careful with these people!

I rented through Priceline for my rental car in San Antonio, Texas for 2 weeks. I went to the rental desk and she pulled up my reservation, asked for my Driver's License at that time. I told the sales agent that I had more than enough full coverage on rentals with my personal auto insurance and offered to show her my insurance card, and I would not need any additional coverage. The agent said she just needed to know what insurance I had and I told her the company. The agent stated then I just needed to initial in 2 places and then asked for my payment. I paid with my American Express card which also offers coverage on rentals in addition to my personal coverage.

We reserved a car from Fox at the Phoenix airport. Our flight from Canada was canceled so we called Fox to let them know we would be late but still willing to pay for the car on the day we couldn’t show up. Fox kept telling us they couldn’t guarantee the reservation. We asked Expedia to send Fox an email explaining the situation, which they did, but when we got to the airport the next day (14 hours late) our reservation had been canceled.

I rented a vehicle from Fox in February 2026, and the experience was poor. First, the vehicle had a noticeable and unpleasant odor at pickup, which the attendant acknowledged but attributed to "bad car fragrance" without offering any solution. Second, I was unfairly charged a refueling fee. My rental agreement stated the car was picked up with a "Full" tank, and I returned it with the gauge showing "Full." Your representative then charged me to "max" the tank, even though there was no documented proof that it was at a "max" level at pickup. This arbitrary charge is unacceptable; and they will not refund me the charge. The practice of "skimming for cash by adding charges after the fact" is the reason I will be choosing other rental companies for my future travel.

I rented a mid-size SUV through Priceline. Fox gave me a compact SUV. When my flight got canceled, I called customer service and made them aware I need a few extra hours. They said ok and no additional charge. Then I get a call one hour before my original drop off time and told they would charge me an additional 50 dollars. Said they had no record of me calling. Done with Fox.

Do NOT rent from this company. It's not worth going into all the details, but to say that this company seems to operate as a complete scam. I was charged $150 for a two-day/$30 rental. I called to complain and was given the runaround, claiming I had "signed the contract." I'm not going to waste time fighting it, but would recommend saving yourself the grief of working with these guys. I'd give these guys 0 stars if I could.

I will never rent from Fox again and I suggest that others shouldn't either. They are deceptive in their practices. I specifically said I didn't want the daily insurance coverage; however, when it came to signing the different parts, the customer service person slipped in the part about accepting the insurance coverage and without my husband realizing what it was (he's quite deaf) he initialed it and we were charged for it. I should have questioned the total amount right away, but I thought maybe I was mistaken and I hadn't prepaid my reservation. My bad.

The worst, never ever ever use this company, The Jeep, wasn't 4 wheel drive like they said, also the check engine light was on all the time making me worry If we were going to make it up the mountain. Then way after the rental there was an extra $141 charge about gas and some recovery fee plus taxes that no one good explain what it was for or proof that the gas wasn't full.

Not a good experience.... Found this cheap booking, got to the counter with a 40-minute line... Then checked in and was told they didn't have cars right now, might be 30 minutes... Waited, went back to counter... maybe another 30 minutes. At that point started looking for an alternative provider... Then was called to get the car. Upon return discovered that they charged me for Loss Damage which I always waive, $57 and another $15 for roadside assistance. Not worth the cheapest price.

I rented a car on January 26, 2026 in Miami to return on January 28, 2026, but when I returned the car at the airport, I was charged $80. When I picked up the car, I was not given any information about this, and the contract does not state that the car must be returned in Miami, or that a penalty of $80 would be charged if it wasn't.

Rented a car with Fox out of the Seattle airport for 7 days for the amount of $177, which was great. Called Fox before the end of the 7 days and asked to extend the rental by 2 additional days. Was told that the extra 2 days was an additional $175, which was as much as the original 7 days. When I pointed this out to the agent, they said, well that's the way it is. I told the that it felt that Fox was sticking it to customers who were already on the hook. No change. Since I did not feel that I had much of a choice, I accepted the extra cost. Afterward, I took at look at Fox's website and found out that if I had started a new reservation for the 2 days - and not an extension to the existing one - the cost would have far far less than the $175, approx $50 total. Fox is taking advantage of their customers once they have rented their cars to them. I do not intend to use them again.

FOX Rent a car (SeaTac) to be absolutely avoided. Two independent experiences confirm the scam they run by charging erroneous (fuel) charges upon return. In one case, they added up to twice the total rental cost, notwithstanding I returned the car with a full tank receipts in hand. In the other, they charged for more gallons of fuel than the tank can hold. Expect corporate to brush you off and the local office to laugh in your face. All bad news...