E-Z Rent-A-Car Reviews

I was scammed by this business. Agent named Ben is the person I talked to over the phone. He said they were located at the KCI airport. They would drive a rental car to my home as my vehicle was in the shop. I had to buy a Go2 debit card load $400 on the card to get a rental car from them. I stupidly did that on the Go2bank card I bought in Walgreens. I called Ben back and told him the number printed on the card.

Hi, My family rented a car from EZ Rental and we are very pleased with it. It is not the first time we are renting and we are always happy with their service and the actual car. On a quick note, there was some misunderstanding at pickup, however everything was so beautifully solved, thanks to their great customer service!

I have rented a car from this company before and I received perfect service. No bad attitude from the customer service reps, no rudeness. The car was great. I don't know what some of these people doing reviews are talking about. Maybe in another city or state but the one on Mosley street in Houston Texas those reps are nice and helpful. It was last year but my experience was great.

Their staff work harder than their CEOs which we all know is true. I was happy to rent from them two years ago but barely afforded their deposit. They charge $200 cash if you don't use a credit card!

Happened about 5 years ago, rented a Volvo XC90 from DFW airport. Driving down to San Antonio with family we stopped for lunch and came back to a flat tire. Got the car to a tire shop and they confirmed without any doubt the flat was due to tire being old and worn out, not a puncture or driving related cause. Called car rental company and they gave us 2 options, wait for a replacement vehicle to be driven from DFW (about 2.5 hours away at this point) or pay for a new tire and they would reimburse me upon inspection after the trip. To save time and try to salvage our trip, So we paid for a new tire, had the tire shop document everything (including having the manager give us her personal number for rental agency to confirm everything, she was livid the company let someone drive off with tire in such bad shape) and load up the flat in the trunk for E-Z Rent a Car to inspect.

2/22/20- Dropped off the SUV with a full tank of gas as I had agreed to when I picked it up on 2/18/20. I received an email with the final billing charging me for gas. They claim the tank was returned with only 13/16 of gas in the tank! I immediately called to dispute and was told to call back in 24-48 hrs for a resolution. I did and was told no refund. I spoke to a "SUPERVISOR ON DUTY" and asked her how they calculated the tank was only 13/16 full and she said, "They looked at the gauge on the dashboard". When I explained that the gauge is NOT broken down into sixteenths she just kept saying no refund, the resolution is closed, I cannot refund you. STAY FAR AWAY FROM THIS SCAMMING COMPANY!!!!

I have made a reservation via AirportRentals.com to rent a car. They directed me to E-Z Rent-A-Car office at Airport road in Mississauga / ON-Canada. I went there to pick the car but they surprised me with a condition of a mandatory purchasing a full insurance overcharge of $24 per day on top of my rental fees, which was not mentioned during my booking process through AirportRentals.com. To call the source AirportRenatls.com you have to wait for hours to be able to talk to someone, they told me they don't have a control on the offices regarding their rental policies which clearly doesn't make any sense, however, if so then airprotrentals should mention that prior making the reservation.

OMG, I should have read and processed these negative reviews before booking. I have ALL the complaints and a few extra to warn you all about. Rafael claimed he was the owner (he is not). Picked up the car it was dirty, somewhat smelly and had 1/2 fuel (I returned it FULL)! Forced me to pay extra insurance (I have never done this before). Charged me for airport shuttle! I waited an hour, ended up taking an Uber to the airport! Was quoted $178 CND, Visa was charged $1,080!! $150 was for a "dirty car" not sure if it was for inside or outside. It had dirty rain water around the bottom, inside has some sand on the floor and 2 empty water bottles!!! (I have pictures).

I was in Denver, CO Feb. 8-12, 2020 on business. I reserved online a 4 door car from E-Z Rent. That's were the deception started. The quoted online bill of $114.18 jumped to $413.81, (this included a $200 deposit). I was charged $43.84 prepaid fuel and was not refunded for bringing the vehicle back with a 1/2 tank of gas, paid $39.96 for E-Z toll which we did not use and when questioned why the charge was not removed was told they will give me a 20% discount the next time I used them (which will not happen) and finally $53.37 for every tax you can imagine!! Since you are required to give them a credit card and not a debit card you have no way of knowing what hits your account until you have left they state and can not go directly! This company in my opinion is not reputable and I will never rent from them again!

I will never again rent a car from EZ Car Rental. Let’s see where do I start, the customer service is horrible as they can’t distinguish from Advantage car rental and EZ Car rental in which I had to tell the customer. Service rep several times my reservation is with EZ car rental. I had a reservation for a full size car at the Fort Lauderdale location, at 12:30AM they only have one attendant working until 7AM and the line was so backed up with frustrated customers. Once I finally got to the counter I was told they no longer had full size car in which I reserved and was downgraded to a compact diesel fuel only car. The agent said I can go to the Miami airport location the next day to swap out the car. The next morning I drive to Miami airport only to be told they don’t have any thing but a mini van and there was nothing they can do.

I sincerely recommend not to rent with this company. It is a scam, there were many unexpected things with them. From not accepting my insurance, forcing me to buy one from them because I the rental price. Which I validated that no other rental co. Has this practice. They also charge me for toll access which I indicated I was not going to use. I requested extending the rental one more day and told me I needed to get back to San Juan offices HQ to extend. I was on the other side of PR island. The employees were rude and when I complained, they just indicated that the way they make money and take it or leave it. It is a SCAM!!! with Capital letters.

I'd give zero stars if possible. Warning! Check your paperwork before you leave the counter or you'll be swindled. I'd reserved an SUV (Denver CO). At the counter I was told I needed a 4-wheel drive, but they didn't have one. Then they found one much larger. The agent clearly said "I'll keep the price the same". I trusted him. All I could see while signing was the tiny 2"x4" screen pad. I stupidly did not look at the papers that were handed to me. Instead of $500 they charged me $1200. The agent said nothing and did not review the paperwork. I called their customer service a few days later. 'Joseph' in Guatemala stubbornly stated that he could not help me. He refused to let me speak to anyone else. I then emailed customer service. No response after two full days. I realize that this is my own mistake, but I feel that I was swindled by this company. It's a painful lesson. Don't deal with these people.

My family and I traveled to CO for Christmas arriving at E-Z Rent-A-Car at midnight. My original reservation was through Expedia for $449. When we approached the counter, we were forced to upgrade for $175, pay for a toll $49, and added an additional driver without knowing there was an additional charge of $69. My total bill ended up being $818. I called and was told I should've called them as soon as I was aware of the extra charges. I wasn't aware until the final bill came through. It was midnight, we forced to accept charges we didn't agree with in order to get to our destination which was 1 1/2 hours from the airport. Little was done to rectify the situation. Instead of paying $449 for my rental car the final charge was $818. Totally unacceptable!!!!

Extremely bad service, I had booked a SUV, but I have been told there are no more and gave me Nissan Sentra instead. He told me that if I am not happy, I can go to see somewhere else and wish me a good luck to find a car on 23 of December. The car was dirty. When I returned the car, another customer was having same problem. Looks like a trap, try to attract you, trap you with low price for SUV, but never available. Overall, I do not recommend this company.

Stay away because dealing with E-Z Car rental is not easy. The agent at the Orlando International counter took advantage of me! I told him I DID NOT need the supplemental liability insurance on the vehicle because I have insurance that covers rentals. He told me this was mandatory in the state of Florida because it was a no fault state and I could not get the car without signing for that I was charged 120 dollars for something I didn't want. When I called customer service to complain they offered me 20% of my next rental or 20% back from my 120 dollar, I flatly refused. Will never do business with this company again.

I could write for hours. The counter person Ahmad lied to me and tried tacking on extra charges, tried to slip in insurance. I caught it the first time, as it was double my quote. I got the tolls which was a mistake. Then he did another switch and bait to me that I missed by saying he would only do a $100 hold and not $200. I asked him repeatedly that there was not extra insurance. He lied to my face. I signed their little pad without seeing the full receipt. He lied to me again and said it wasn’t there.

I loved the vehicle I rented from E-Z Rent A Car. It worked out perfect for us. We had filled the gas but we were forty miles from the Orlando Airport and when we returned it we knew we would have to pay for a gallon or two of gas. Beware the gas charge per gallon is almost $10 a gallon if you do not top it off. When I got the emailed invoice it had an almost $50 charge for gas. It took a lot of phone calls and emails to try and straighten it out (thus the 4 stars). It finally got to Hillary in customer service and after I sent her proof that I had filled the vehicle 40 miles from Orlando she did give me credit. Thank You Hillary!

Heavy pressure to buy E‑ZPass for tolls @ $10 per day. We declined. We paid every toll by cash. After we returned home, we received a bill for $18 for tolls, for just over $1 in actual tolls. Would not remove. Charged our card w/o authorization. Absolutely a scam. We paid every single toll. Very dissatisfied with customer service. Very frustrating. Will never use again.

Business model is to slap extra services on and hope you don't notice. Was reassured multiple times I was not selecting any additional services, as they flashed a multi-page contract on their tiny credit card reader. They waited a week to replace the security deposit with charges that came to 4x my contract. Instead of helping resolve the issue, their customer service reps actually quoted legal disclaimers that they're allowed to replace any prepaid agreement with a new one, and that nothing their agents tell you holds anyway. Visa is currently investigating their fraudulent charges.

Worst experience ever, from start to finish. I could write for days about how bad it was. The worst part was the attempt at charging me $400 extra for fees and Gas! "Manager" was a lying, scamming SOB! I am so glad we decided to double check the emailed receipt they sent to us as we were walking to our flight. I ended up refueled the car myself to save the $250 and it was a whopping 2.93 Gal total. But they got me by charging additional time fees when I took the car to refuel. We waited 30 min for them to bring back the car so I could fill it up. After a long time fighting with the manager, I still paid way over the online prepaid price! Upon arrival the line at EZ was so much worse than the other rentals, took 1 1/2 hours of my vacation just to get into the car! It was a Diesel car and was hard to find gas for.

I have been a repetitive customer of EZ Rent A Car for years and in my last reservation with Orbit I didn't pay attention of what the counter lady "Iris" did with my reservation and the prices I was originally quote by Orbit. When I went to the counter the lady took my reservation and canceled for no reason; when I say after several minutes "Do you need my itinerary number again", she say didn't need it and she was changing the reservation not notifying me about that; She offered me an update of the car then I told her, I already updated and I say no to that. However in my quote with Orbit I was quote:

I rented a car online with Travelocity for almost $13 per day. I rented a SUV in Denver International airport. The CSR was very friendly. She ask me about insurance. I refused the insurance because I have the mine. She told me that I had not worry with the gas because they have a better price than the gas stations. She told me that the final price would be $120. I asked about the price and she confirmed me $120.00. I assumed that the difference with the $67.00 I agreed with Travelocity was because the gas. It seems me a little high but I did not care because she told me that they will refund any gas not used. My credit card was charged for $220.00. I called the company. After several minutes I just could leave a voice mail and nobody return my call. This is my first and my last time using that Company.

My Wife lost her phone and it is impossible to contact the Denver office where we rented the car from. I filed a lost and found report and never received a reference number. In order to check on my claim I have to have a reference number. I have called every number given to me and everybody says the same thing like they are robots. You must call the lost and found number then they rattle of the number.

Beware of this company!!! We were blatantly lied to. The agent was so sweet and nice so we believed what she said. She told us to get the EZ pass which would take care of ALL tolls and assured us it was well worth it. That charge was 9.99. She also told us NOT to fill up the car with gas because they were the ONLY rental company that charged 2.79 for gas at fill up. I questioned her about the toll charge and the fuel charge, but she assured me that was correct. We ended up being charged over 50.00 for fuel and tolls and we brought the car back in less than 12 hours with over half a tank of gas! Our bill was more than doubled. When we called to refute the charges, we were told we signed and there was nothing we could do. We did sign an electronic device with nothing to read. We just believed our agent. We learned a valuable lesson... Never use this company and do not trust them. They LIE.

I would never use this company again. For starters, when you book online, it does not mean there will be a car waiting for you like all other companies. We booked on line, small rental car and we get there and they are completely out of cars, only have huge vans and trucks which we could not drive. Also, if we pay more, we can get one..way more. We ended almost not getting a car because of this company at all to get to our destination. Use any other company but this one. Worst experience we have ever had. Don't bother. The lineup was so long too for two companies and then we had to go find another company to deal with. Horrible experience.

We prepaid for a rental at the Denver airport (midsize vehicle/suv). Upon arrival, we were told that if we were going to drive anywhere in the mountains that we must have a 6-cylinder - but they (conveniently) only had a 4-cylinder reserved for us, so we would have to upgrade our vehicle. This would only cost us an “additional $75” so basically my rental ended doubling in price. Then we were asked about the EZ-pass toll and we said we didn’t think we’d need it. The gal said to just add it to our contract and if we didn’t use it, they would refund our money.

I understand that many people have great experiences with service providers and some of us don't. I am one of the those that DID NOT have a great experience with E-Z Rent A Car. The reservation was made, the online insurance per day was $8.95 which we selected. Once we arrived, they did not tell us they had no more vehicles, instead they try to beat around the park telling us that they needed to hold a $1000.00 to rent a Toyota Corolla, then $1000 vehicle insurance coverage, (which we had) and $3000 coverage. $3000 ???? for what, at that point I was DONE.

This company is a fraud and I will file complain with Federal Trade Commission and Attorney general. I made the reservation thru Cheapoair Booking. The cost including all taxes and fees were $ Amount paid: per day $17.95 for 8 days. Total Amount to be paid: $259.65. When we arrived at a pick up we were asked if we want it insurance. We had declined, they have asked us to initial on the dash board first, only then the contract was printed on and total end up being $668.89. Fraud!!! Now after dealing with this fraudulent company there are many same complaints.

I rented a vehicle at the Houston airport on October 10, the contract number is **. On the second day, the vehicle had failures, including the switching of the check engine light. In addition, the vehicle could not exceed 20 mph. In the call to the office, they told me that I should take the vehicle to the place where I rented it, since I was relatively close, about five miles. At no time were I given the option of trying to get to me in a safe way or send me a tow truck or a new car, although I told them that the vehicle was not in a condition to be driven. In total, it took me about half an hour to get to the rental place in the Houston Airport, in a journey where I felt in danger, since there were sectors where there were vehicles that were going more than 70 miles per hour. There was even a climb in which the vehicle looked like it would not reach the top.

Reserved a large car (Camry or similar). Confirmed again when I arrived at airport in Orlando, Florida. At car booth, I was refused the car reserved and told that I had to take a Jeep Renegade (subcompact SUV---not a car, not large, and not a Camry or similar). Also bright red, stuck out like a sore thumb during the week rented.

E-Z Rent-A-Car in Boston- worst experience renting a car. We opted out of car insurance but our card was charged, paid for the EZ toll pass ($9.99/day) and the desk clerk said it would be visible on our dashboard- apparently newer rentals have it built into the license plate but we weren't told that. We ended up paying for the tolls, so we wouldn't get flagged for non payment. When returning the car, the second desk clerk didn't refund the EZ toll pass that we didn't use, and told us to speak to a manager.. There wasn't a manager anywhere to be seen. 6 weeks after returning the car, I was charged again for toll fees. Would never, ever rent from this car company again. It is worth the extra cash to deal with reputable companies that want to help their customers, not this trash business.

I reserved a Mid size car through Southwest Airlines in Austin Tx. When I checked in to get car I was informed there were no Mid size cars available. The agent indicated he was sorry but would give me a Hyundai Sonata. I said ok and I signed the agreement and left. When I received my invoice I see a upgrade charge. I counted the company and was told I agreed to pay. I told them that’s not true a up grade charge was never mentioned. He said I agreed and there was nothing they could do. That is seagulls. The company can’t provide the car I contracted for and then they charge a upgrade with out telling me. Bye bye EZ. Never again.

Staff at the Denver office were friendly - but the office was painfully understaffed. There were twenty-two people in front of me just as another bus of renters arrived at the airport. After one hour waiting in line, I was met by a very friendly and helpful agent who quickly processed my rental. But when I left the agent's desk, there were now 49 folks in line... going out the door and down the sidewalk. When I returned the car three days later, a similar line going out the door existed. There were multiple un-staffed computer terminals; so this is definitely as staffing issue. My time is too valuable to have to wait in such a line again. Budget and Dollar's Rental quote was only $7.00 more. I will stick with the known agencies in the future and stay away from this discounter. I can't recommend E-Z... since it was NOT at all easy.

Do Not Use in Mexico. The contact Expedia sent worked only once. Showed up and no E-Z car rental. Was then sent an email stating they would pick us up. Alas no one picked us up. After an hour wait we call. A man name Carlos ** who claims to be a manager tells us sorry for the inconvenience and he’ll send someone within two hours or he can send us a cab (which was $200 up to Tulum) and that they would reimburse us and drop off the vehicle. Again no show and the contact number never worked again.

Terrible experience. Worst than one star. This location in Montreal is by far the worst. Really bad customer services. This is my second time experience and will be the last. And both I felt like I've been robbed. Unexpected fees or added fees written with a pen. They weren't there the day I sign the contract. I wouldn't mind paying any extra fees if they were explained or at least mentioned to me at the time of the rental. At least I would have known what I'm agreeing to. Staff were very unprofessional. They didn't explain the fees and they're very rude when ask a question. They'll force you to take insurance even though you told them you already insurance or they'll just try to add without you noticing. I rented online with rentalcars.com. I was supposed to pay $152 for 4 days. They ended up charging me $249 with a bunch of ** fees.

First I'm sorry this is so late, I rented about a month and a half ago. But my experience was soo great that I still remember it and still want to take time to say thanks! The whole staff were rockstars from pick up to drop off!

I looked for a reasonable car rental company and thought that I found one. Stay away because dealing with E-Z Car rental is not easy. The agent Jose at the Orlando International counter took advantage of me! I told him I DID NOT need the collision on the vehicle because I have insurance that covers rentals. He told me to initial here right where it says COLLISION DAMAGE WAIVER! I guess I'm the idiot that didn't read the fine print and took this agent's word. At the end of my transaction, I noticed my bill was for $565.23, not the $315.19 that was the price when I booked online. I questioned Jose about it and he said when you turn the car in they credit the collision back. I should have questioned him, but after a delayed flight I was exhausted and wanted to get on the road.

From start to finish, this rental was bad. I thought we were getting an economy or compact. After 45 minutes in line I was ready to take anything. It turned out we were given a Jetta TDI Wagon? Wow, really? $4.29 per gallon for diesel fuel. This car also had poor visibility and blind spots. Sluggish acceleration etc. Tire pressure light came on after 2nd day. I put air in every tire and it stayed on. I declined the Fast Track. Bad idea. There are bridges and other freeways with no way to pay other than having Fast Track. Then we were charged $75 in administrative fees from the rental and billed the tolls on my charge card. Then we had our car damaged in a parking deck in San Fran. My insurance picked up the damages bill. Now Viking Billing Service sends us a bill for $100 Administrative fee. Really? Watch out for this company. Never again will we rent from them.

Did a reservation on E-Z car rental, seeing a good deal in Expedia. Below are my experience from E-Z car rental. I would really really hope, if E-Z car rental team would take appropriate action do some justice to what troubles I faced.

I arranged this car rental through Expedia and was given a "Total Price" of $210.10 which was the Base Price and Taxes and Fees with a further disclaimer that stated "The total price includes all mandatory taxes and fees". I also requested A GPS that I knew would be more. When I arrived further fees were added bringing the total up to $357.47 and an additional $71.96 was added for the GPS. I asked what happened to the promised price and was told that additional fees were added! I'm basically extorted at this point to accept the car and begin my vacation.