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Our goal is to provide the best experience possible when renting a car. In 1994, E-Z Rent-A-Car started with nine vehicles at the Orlando National Airport and has now grown to be one of the largest businesses in the rental car industry. We want every step to be easy and efficient while providing the best value for your next vacation or business trip. Call us today!
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Happened about 5 years ago, rented a Volvo XC90 from DFW airport. Driving down to San Antonio with family we stopped for lunch and came back to a flat tire. Got the car to a tire shop and they confirmed without any doubt the flat was due to tire being old and worn out, not a puncture or driving related cause. Called car rental company and they gave us 2 options, wait for a replacement vehicle to be driven from DFW (about 2.5 hours away at this point) or pay for a new tire and they would reimburse me upon inspection after the trip. To save time and try to salvage our trip, So we paid for a new tire, had the tire shop document everything (including having the manager give us her personal number for rental agency to confirm everything, she was livid the company let someone drive off with tire in such bad shape) and load up the flat in the trunk for E-Z Rent a Car to inspect.
Brought the car back to the rental place 2-3 days later, they said they would have it inspected at the Volvo dealership where all their maintenance is done. After not hearing back for the rest of our stay we returned before taking our flight back home. Manager was very rude and gave us the runaround until we had to leave so we wouldn't miss our fly back home and we never heard from E-Z Car again. Absolute crooks having customers pay for their horribly maintained cars. Lucky for us it failed when we were parked and not driving. Incredibly dangerous. You save a few bucks renting from them but they don't care at all about their customers or their safety. I'm surprised they haven't yet gone out of business.
2/22/20- Dropped off the SUV with a full tank of gas as I had agreed to when I picked it up on 2/18/20. I received an email with the final billing charging me for gas. They claim the tank was returned with only 13/16 of gas in the tank! I immediately called to dispute and was told to call back in 24-48 hrs for a resolution. I did and was told no refund. I spoke to a "SUPERVISOR ON DUTY" and asked her how they calculated the tank was only 13/16 full and she said, "They looked at the gauge on the dashboard". When I explained that the gauge is NOT broken down into sixteenths she just kept saying no refund, the resolution is closed, I cannot refund you. STAY FAR AWAY FROM THIS SCAMMING COMPANY!!!!
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I have made a reservation via AirportRentals.com to rent a car. They directed me to E-Z Rent-A-Car office at Airport road in Mississauga / ON-Canada. I went there to pick the car but they surprised me with a condition of a mandatory purchasing a full insurance overcharge of $24 per day on top of my rental fees, which was not mentioned during my booking process through AirportRentals.com. To call the source AirportRenatls.com you have to wait for hours to be able to talk to someone, they told me they don't have a control on the offices regarding their rental policies which clearly doesn't make any sense, however, if so then airprotrentals should mention that prior making the reservation.
I cancelled my reservation with E-Z. The rude agent confirmed that the cancellation should be free. However, I ended up paying the nonrefundable reservation fees of $9.52 to AirportRentals.com which I consider to be a robbery and one of defrauding methods. Imagine how many people like me would go through the same situation and how this source is making money out of this cheating. When I called back AirportRentals.com, as usual after waiting long time to get to talk to someone, they told me it is my responsibility to read the terms and condition written in fine prints. They don't have to mention it prior making the reservation!! Make sure to call the rental office prior making your reservation...
OMG, I should have read and processed these negative reviews before booking. I have ALL the complaints and a few extra to warn you all about. Rafael claimed he was the owner (he is not). Picked up the car it was dirty, somewhat smelly and had 1/2 fuel (I returned it FULL)! Forced me to pay extra insurance (I have never done this before). Charged me for airport shuttle! I waited an hour, ended up taking an Uber to the airport! Was quoted $178 CND, Visa was charged $1,080!! $150 was for a "dirty car" not sure if it was for inside or outside. It had dirty rain water around the bottom, inside has some sand on the floor and 2 empty water bottles!!! (I have pictures).
Charged me $250 for "smell"!! Neither of us smoke! I said it may be from our jackets from a campfire the night before sitting in the back seat, Rafael said that was the same thing!!! Additional $300 for airport fee and facility fee!! Booked with airport rentals, ALL INCLUDED EXTRAS came to $178. I have rented cars around the world and put up with a few bogus extra charges, this is the WORST. I am a peaceful man but if I ever wanted to punch anyone in the nose, it was this Rafael character. Without a doubt he is a THIEF.
I was in Denver, CO Feb. 8-12, 2020 on business. I reserved online a 4 door car from E-Z Rent. That's were the deception started. The quoted online bill of $114.18 jumped to $413.81, (this included a $200 deposit). I was charged $43.84 prepaid fuel and was not refunded for bringing the vehicle back with a 1/2 tank of gas, paid $39.96 for E-Z toll which we did not use and when questioned why the charge was not removed was told they will give me a 20% discount the next time I used them (which will not happen) and finally $53.37 for every tax you can imagine!! Since you are required to give them a credit card and not a debit card you have no way of knowing what hits your account until you have left they state and can not go directly! This company in my opinion is not reputable and I will never rent from them again!
I will never again rent a car from EZ Car Rental. Let’s see where do I start, the customer service is horrible as they can’t distinguish from Advantage car rental and EZ Car rental in which I had to tell the customer. Service rep several times my reservation is with EZ car rental. I had a reservation for a full size car at the Fort Lauderdale location, at 12:30AM they only have one attendant working until 7AM and the line was so backed up with frustrated customers. Once I finally got to the counter I was told they no longer had full size car in which I reserved and was downgraded to a compact diesel fuel only car. The agent said I can go to the Miami airport location the next day to swap out the car. The next morning I drive to Miami airport only to be told they don’t have any thing but a mini van and there was nothing they can do.
My husband and I had to demand to speak with a manager who after us complaining for a half hour offered us a small suv that someone was returning. I then call to complain and try to get some type of compensation for my time and inconvenience of driving from airport to airport taking time from my vacation, I was offered an insulting $7.00 refund for an “optional” add on I had which was the change from the pre-paid tolls I didn’t use. The second offer that was made when I refused the first offer was 20% off on a future purchase, in which I declined again, as to WHY the F would I go through the hassle of this company again. I said, "Why not just credit me 20% if you're offering a future 20% discount I will never use." I was told NO there is nothing they can do since they gave me an suv at the second airport after I had to complain for a half hour to get. I was being turned away and brushed off.
I sincerely recommend not to rent with this company. It is a scam, there were many unexpected things with them. From not accepting my insurance, forcing me to buy one from them because I the rental price. Which I validated that no other rental co. Has this practice. They also charge me for toll access which I indicated I was not going to use. I requested extending the rental one more day and told me I needed to get back to San Juan offices HQ to extend. I was on the other side of PR island. The employees were rude and when I complained, they just indicated that the way they make money and take it or leave it. It is a SCAM!!! with Capital letters.
I'd give zero stars if possible. Warning! Check your paperwork before you leave the counter or you'll be swindled. I'd reserved an SUV (Denver CO). At the counter I was told I needed a 4-wheel drive, but they didn't have one. Then they found one much larger. The agent clearly said "I'll keep the price the same". I trusted him. All I could see while signing was the tiny 2"x4" screen pad. I stupidly did not look at the papers that were handed to me. Instead of $500 they charged me $1200. The agent said nothing and did not review the paperwork. I called their customer service a few days later. 'Joseph' in Guatemala stubbornly stated that he could not help me. He refused to let me speak to anyone else. I then emailed customer service. No response after two full days. I realize that this is my own mistake, but I feel that I was swindled by this company. It's a painful lesson. Don't deal with these people.
My family and I traveled to CO for Christmas arriving at E-Z Rent-A-Car at midnight. My original reservation was through Expedia for $449. When we approached the counter, we were forced to upgrade for $175, pay for a toll $49, and added an additional driver without knowing there was an additional charge of $69. My total bill ended up being $818. I called and was told I should've called them as soon as I was aware of the extra charges. I wasn't aware until the final bill came through. It was midnight, we forced to accept charges we didn't agree with in order to get to our destination which was 1 1/2 hours from the airport. Little was done to rectify the situation. Instead of paying $449 for my rental car the final charge was $818. Totally unacceptable!!!!
When calling customer service, the rep refused to transfer me to management. I had to call back to speak to another rep. He was a little more helpful, but still wouldn't transfer me to management. Never again will I rent from EZ Car Rental. I was given a small portion back and the rental charge is now $712. Still $263 more than my original agreement. The reservation was made through Expedia and they can do nothing to help. Do your research before you use EZ Car Rental.
Extremely bad service, I had booked a SUV, but I have been told there are no more and gave me Nissan Sentra instead. He told me that if I am not happy, I can go to see somewhere else and wish me a good luck to find a car on 23 of December. The car was dirty. When I returned the car, another customer was having same problem. Looks like a trap, try to attract you, trap you with low price for SUV, but never available. Overall, I do not recommend this company.
E-Z Rent-A-Car author review by Lauren Fix
E-Z Rent-A-Car started in Orlando with a fleet of only nine cars in 1994. Today, they operate in 20 states, including Alaska and Hawaii, and several foreign countries. Their fleet includes everything from sub-compact cars to large SUVs as well as trucks, vans and convertibles.
Rewards: Loyal customers can join the company’s E-Z Money rewards program. Consumers can join for free and receive instant discounts. They also earn points that can be used towards future rentals, and there are no blackout dates.
Younger drivers: E-Z Rent-A-Car welcomes drivers under 25. They rent cars to drivers as young as 18. Those ages 18-24 must pay an additional fee.
Blog: Consumers can visit the company’s travel blog to read about a variety of destinations as well as travel tips. The company also has free downloadable city guides.
Discounts: E-Z Rent-A-Car offers special discounts to select groups, including seniors, teachers, police, students and members of the military. Their website and social media pages also features coupons.
Communication: E-Z Rent-A-Car makes it simple for consumers to contact them. Their website includes an instant chat feature and a “Contact Us” form. The website also clearly lists phone numbers, fax numbers and email addresses for reservations, customer service, toll violations and claims.
E-Z Rent-A-Car Company Information
- Company Name:
- E-Z Rent-A-Car
- 2003 McCoy Road, Ste. A
- Postal Code:
- United States
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