Turo

To get around this you have to log out but then you can’t select a car to see the true cost since the surprise fees come at the last step which you can’t get to until you log in but then they won’t show the costs because of your existing rental. Catch 22. Seems a bit shady in my opinion. All lessons learned as part of my first rental. Will use turo again if the price beats a normal rental agency price otherwise too many risks (especially if the renter has no reviews) and not being able to price shop is a big negative IMO.

Awesome experience with Turo and even more enjoyable because of Lamar and his communication skills. I think Turo will be my first choice for rental cars from here on out. It's so much easier and cheaper. I felt spoiled coming out of the airport in a place I had never been and having a gorgeous luxury car already there waiting as if I had parked it myself. Just some pictures and a couple text messages and I was good to go. The owner was prompt and attentive right up until I was driving out of the parking garage. I'm definitely planning on sticking with Lamar when I'm back in Charleston!

What a seamless experience from vehicle selection to communication to pickup to drop off. There was something about reading a review for the actual vehicle you are going to rent and seeing pictures of the condition of the vehicle, that removes the stress from renting a vehicle. The vehicle I rented was immaculate. The communication with the renter was clear, effective, made in advance and so much less time consuming and pleasant than stood around in a airport rental lobby shuffling your baggage around with a lot of sweaty, ill-tempered passengers being snarky to customer service reps. I have never rented a cleaner vehicle and had a more timely and efficient check in or check out of a vehicle. The app runs smoothly and has a stellar user interface. It is easy for all age demographics to work with and ease of use.

Not only was our vehicle clean and beautiful when we picked it up, but included with the rental was a membership to a car cleaning service so we could clean the inside and outside of our vehicle as often as we wanted to keep it spotless and looking nice as we enj0oyed our stay and drove around town. The cost of renting such a nice vehicle (a new Jeep Grand Wagoneer) was the same price as renting a mid-size vehicle with a more traditional rental company without all the hassle. It does not matter whether my credit card offers me extra points or miles to book with these other rental companies, it's not worth the headache. Turo is the only way we will be renting from now on.

The car was clean and shiny and in good condition-she may have 108,000+ miles, but she ran like a top, a good ride, although my needs were meager errands over the 4 days my truck was in the shop. She met the needs well. I returned the car in pristine condition as I found it-washed it and vacuumed the interior as I would if I had borrowed a friend's car. I asked for the ability to return it early, the owner texted me back and agreed, and I delivered it to the original location and left it as I was instructed to do so- key under the mat. It felt a bit weird, as the renter of over 100 rentals for business through major companies, but did as I was told.

The experience was completely new to me and felt foreign, but in the long run, I was treated with more respect than my experience with the major rental agencies, and it was far more flexible. I would do it again and have recommended to my friends based upon cost and ease. And as another point in this germ conscience America, there was no having to go to an office, stand in line with people who may be sick, rent from an agent who may be contagious. There was zero human contact, and that was new and refreshing. I may have been a little more comfortable had I met the person, but in the long run it didn't matter that much, but I think it would have made it feel more legit in my mind in the way of doing things.

The vehicle, was in fantastic mechanical and physical shape (not a single issue) and it was topped off with fuel and immaculately clean when the keys were handed over to me. Returning the vehicle was a breeze. Again, Lynn the host was proactive in his communication. He was not going to be present when I returned the vehicle. I was able to return it as requested. With my Turo virginity now a thing of the past, I see no way that I'll head to another corporate rental office such as Avis, Hertz or Enterprise. The price gouging and lack of available vehicles is disgusting, happens every year and I'm done. I got a fantastic price on my rental (a price the big 3 could not even come close to). Turo has a lot of amazing vehicles, and I look forward to renting many of them when the need arises. I give my Turo experience 5 stars!

First the clips, then she said the entire frame was bent. Again, we never had one issue with the top. She said she would have to replace the whole top to the tune of $2800. We never authorized the charge, and Turo charged us. First red flag should've been there was never a person to speak with about this; all communication was thru email. We feel we have been completely scammed and will never rent from them again.