Turo Reviews
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About Turo
Turo is a car-sharing network where drivers can book cars from hosts in the U.S., Canada, the U.K., Australia and France. The company manages its reservations through an app and advertises that its prices are less than traditional rental companies. It also has more options for drivers under the age of 25 and features over 1,600 unique makes and models. Visit Turo’s website to see all of its available options.
Visit turo.com- Available for 25 and younger
- Safe pickup
- Flexible rentals
- Affordable
- Limited mileage
- No one-way trips
Helpful Reviews
What is Turo?
Turo is a car-sharing network that offers customers access to rental cars from local hosts in the U.S., U.K., Australia, Canada and France. Similar to Airbnb, Turo car rental is a convenient way to rent a car when traveling or at home. The Turo app connects drivers to the type of car they prefer from its selection of more than 1,600 makes and models and lets users add extra features like car seats.
How does Turo work?
Turo lets you search for a car using multiple factors, including the size of the vehicle, model and travel dates, to find a car that fits your preferences and travel schedule. Car owners who list their vehicles on the site can set restrictions on mileage and the driver’s minimum age.
After you choose a car, you’ll communicate with the owner to determine the pickup method. Some car owners require a pickup and return location, typically in a public space, while others may deliver to a specific destination for an additional cost.
You can add extras to the service, such as prepaid refueling, car seats, cleaning and more. Turo also offers additional insurance through its app.
» MORE: Car rental industry statistics
Turo fees
Turo states that drivers can save money with their app compared with the cost of a traditional rental car. When we searched three-day rental options in Los Angeles, we saw anything from a 2011 Chevrolet Aveo for $80 a day, plus fees, to a 2017 Lamborghini Huracan for $4,042 per day, plus fees.
Many hosts offer discounts for longer rentals. Each ride includes a variety of added fees, including the Turo trip fee (2.5% to 100% of the overall price, $15 minimum for each trip), taxes and a daily fee of $30 or more for young drivers. However, Turo doesn’t add a trip fee for bookings over 30 days long except for trips in New York. Extras are optional add-ons a host can choose to offer, like pet fees or detailing, and cost anywhere between $1 and $999.
Turo FAQ
How old do you have to be to use Turo?
You have to be at least 18 years old to use Turo, although some car owners may set more strict age restrictions.
Can you make money on Turo?
Yes. Car owners make an average of $634 per month for one car after they’ve paid the required fees to Turo.
Does Turo require a deposit?
Sometimes. Deluxe Class or Super Deluxe Class trips require a security deposit because of the higher cost. Some other U.S. trips may require a deposit as well.
How does insurance work with Turo?
If you’re a host, you must have auto insurance, but customers aren’t required to have insurance to use Turo, but the company strongly suggests it. If you don’t choose to purchase coverage, you’re responsible for all out-of-pocket expenses. Car owners have the option to purchase insurance through Turo to protect their vehicles.
Does my insurance cover Turo?
It depends, and customers should check their individual policy to see if it covers peer-to-peer car sharing. However, all trips booked with Turo include liability insurance.
Is Turo sketchy?
Most renters report a safe and secure experience when using Toro. Some customers report that the car owner did not follow through on the agreement to deliver the vehicle.
Are Turo cars well maintained?
Yes, Turo has many policies in place that ensure its cars are well maintained. For instance, it requires that all cars have over 30% 5-star maintenance ratings from customers.
Still have questions?
Is Turo legit?
Turo offers a wide variety of flexibility and customization to drivers who need to rent a vehicle. For example, because car owners can specify the requirements for rentals, divers younger than 25 may be able to rent with Turo. However, Turo may not be the best option for all travelers — one-way trips aren’t available, and owners typically limit how many miles can be driven.
Turo Reviews
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Reviewed July 6, 2026
This review is for Turo's customer service. They are horrible! Worse customer service ever. They leave you hanging on chats and just hang up on you when you are on hold. You are better off using rental companies especially if an issue arises.
Reviewed July 3, 2026
Do not rent explorer from Dea’von in Framingham. His car was dirty, missing seatbelts in 3rd row. And overcharged.
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Reviewed July 1, 2026
Turo has policies that put the customer at a severe disadvantage. I recently rented a car for a weekend trip. When I did not pick up the car during the allotted time, they canceled my reservation and would not reinstate it. They would rent me the same car for the same days for an additional rental fee. Because I did not pick up the car within their "pickup window" of time, the reservation was canceled and I was forced to rent another car for the same weekend. I would recommend never using Turo for anything. It is also Turo's policy that you may not dispute additional charges that are added to your bill after the reservation or rental.
Reviewed June 27, 2026
Turo charged me USD 568.30 for a 4-day rental (reservation #**) that the host cancelled before it ever began — and refused a full refund. About 18 hours before pickup at Los Angeles Airport, I let the host know I had my digital driver’s license and offered several solutions: a friend with a valid physical license as the driver, the official government app with QR code, and a PDF of my license. Instead of giving me any time to resolve it — I had more than half a day to get my physical license — The host cancelled the trip immediately, on my very first attempt. The car was then listed as available for rental again. The host also falsely claimed it is “illegal to drive in the USA without a physical license,” which is not true. Turo’s own app records the trip as “cancelled due to a problem with your driver’s license,” confirming this was a host-side cancellation, not a no-show on my part.
I tried to resolve it directly through every channel: three international phone calls (about an hour total, including waiting for a supervisor who never answered), emails, and a live chat. Turo denied a full refund, citing a “non-refundable discount.” That policy applies when the guest cancels — It should not let the company keep 100% of the payment when the host cancelled and the car went back up for rent. Charging full price for a service that never started is unjust enrichment. On top of that, my account was closed right after the support chat ended. I’m a foreign tourist who was treated as if I had no recourse. I’m now disputing the charge through my bank. Avoid non-refundable bookings on Turo — if the host cancels, they keep your money anyway.
Reviewed June 26, 2026
TERRIBLE COMPANY! DO NOT USE THEM! The van we rented literally stopped working while driving on I70 at 70 miles per hour on top of a mountain pass. We barely had signal to text and attempt calls. Turo said they would come tow the van and we could wait for a replacement turo out of Aspen.... 2 hours away!! On top of the mountain in the sun with kids. The van should have never been allowed as rental. It arrived so dirty, real dirt and windows dirty, add windshield wipers were metal on glass, add engine light on.
When we text owner about engine light they said it was a sensor issue and was fine to drive. We were late to our vacation destination by hours, had no car next day because turo could not resolve after coming to tow van, and finally they found a vehicle, but realized I could not take it back to where we drove from. I was told to go get a 3rd party rental and they would reimburse my cost of uber to airport and cost of one-way drive home. It has been days and hours wasted with trying to get the line of right addressed. NO concern for vacation disruption, dangerous situation or cost of time trying to get them to do something with integrity. You get tossed around on chats, calls and emails.... They want your money not safety. How is this company even in business??! Dollar/Hertz rental was amazing!
Reviewed June 15, 2026
Our Turo rental became inoperable during our trip. The vehicle owner informed us that he had forgotten to put oil in the vehicle and advised us not to continue driving it. Turo arranged for the vehicle to be towed, leaving my husband, our 5-month-old infant, and me without transportation. The first option Turo offered was a $75 Uber credit. We informed Turo that we were in a town where Uber service was not available, making the credit unusable. The second option was for us to secure another rental vehicle ourselves and pick it up from an airport approximately two hours away. Turo would not arrange transportation to the airport and would not cover transportation costs beyond the $75 Uber credit, despite being informed that Uber was unavailable in the area.
When we requested escalation to a supervisor, we were told that a callback could take up to 24 hours. The issue was not simply that a vehicle became unavailable. The issue was that after Turo was aware that the rental vehicle could no longer be driven, the transportation options offered did not address the reality of the situation. We were left to arrange our own transportation despite being stranded in an area without rideshare service. Potential customers should understand that if a vehicle becomes inoperable in a remote area, the assistance provided may be limited to options that are not available or practical in that location.
Reviewed June 10, 2026
Honestly I love my host she is freaking amazing. So supportive so caring. I genuinely appreciate her. But the customer service… bro,., it’s India… so you already know. They don’t have good customer service. They are awful. I got one manager who was a complete idiot. They are just incompetent and don’t understand American customs. So good luck! I’d recommend but with a fair warning that customer service sucks.
Reviewed June 10, 2026
I rented a car during my recent visit to Washington State. The communication from the person renting their car out was good, but it took twice (if not 3x) as long to do all of the steps for both picking up and dropping off the car. And it ended up costing more than I had initially thought with the fee for the parking garage. I am tech savvy, and struggled with all of the necessary steps. I arrived to the airport to drop off the car 4 hours before my flight - and it took me at least 45 mins to an hour to do all of the drop off steps correctly. I would not actually suggest this option to friends and family, even though it appears less expensive up front.
Reviewed June 9, 2026
Parking lot used at SFO is horrible place to have to get to after arriving. Far from baggage claim and ticketing along with crazy small parking spaces. I traveled with my mom and it was impossible to get her over to parking lot. They don't give you a space number only the level. I rented big suv and could not fit it into the spaces, when I picked up the car was not fitting in space. If anything goes wrong with rental you are out of luck.
Reviewed June 2, 2026
I rented a car in Kelowna, BC - Kaitlyn was the owner. I arrived at the airport late at night (Turo was aware of the time), and I could not access the vehicle using the lockbox. I could not get hold of Karen; no answer and no email reply, so I took a taxi to my hotel. The next day I got a reply from her saying sorry they changed the lockbox at the last moment and did not send me the updated instructions. After some back-and-forth, she agreed to cancel the rental and refund the money. This never happened, and she does not respond to email. There is no way to contact Turo, so I asked Visa to reverse the charge. To cut a long story short, Turo sent me a RUDE email saying unless I tell Visa to back down, they will suspend my account. WOW that's customer service for you - it STINKS. I will never use the service again, and I don't recommend this business to anyone. I have dealt with Airbnb in the past and they have great customer service and a great model.
Turo Company Information
- Company Name:
- Turo
- Website:
- turo.com
