Turo Reviews

30 minutes before the car was supposed to be delivered to me they cancelled, left me high and dry. Turo customer service was totally useless with no help what so ever. Had to rent from Alamo.

I rented a vehicle through Turo from Kmotors/Vitalii and was later accused of causing damage to the front bumper. I strongly dispute this claim. The pre-trip photos show the condition of the vehicle, and when you zoom in on the front bumper, the area where they are claiming damage is clearly visible and there is no damage shown. Unfortunately, I did not realize when renting through Turo that you need to take extremely detailed, close-up photos of the vehicle as if you were documenting it for sale.

The host is a scam. He charged us tolls that we didn’t go on. We went to LA from SF and stayed there for four days. Yet, we hit charges for the Bay Bridge every day and even on the day before we even checked out from our hotel in Anaheim! Be aware! Don’t trust these personal hosts. I'd rather just get rental from rental companies the traditional way. At least I don’t get scammed.

So I tried this company out a year ago because I needed to rent a car with a debit card instead of credit. Seeing as this site accepted it, I decided to give it a try. However, things turn drastically for the worse when I was late for a pickup schedule. They cancelled the trip entirely and withdrew all of my credits that I had on my account. When I went to the bank to dispute the charge, they ultimately sided with Turo because they're direct "partners" with them.

I had a valid reason for why I had to cancel my trip, and they were unreasonable without giving me a refund.

As noted from several reviews, “Emerald Coast Reliable Rentals” via Turo at the VPS airport is attempting to claim that I returned the car late. See quotes from the message function in the app: “There is a 30 minute grace period for returns. It is against policy to show a vehicle is returned while still driving the vehicle.” My reply: “The uploaded photos time stamp is not the time the photos are time stamped in the app. I started the post trip check out while my husband unloaded the luggage at the airport, approximately 11:50 am. Photo of car in the parking spot with full tank of gas is at 12:15 pm. Return time was noon.”

This was the worst experience ever both with customer service and the host. The host was a no show even after I waited 30 min after the grace period & I still did not get a refund because they took the host's word for it over mine. Absolutely unacceptable.

I am writing to express my deep dissatisfaction with the service I received from Turo regarding my vehicle reservation in Calgary. At the time of booking, we successfully uploaded our driver's license to our account and received a booking confirmation number. We therefore had every reason to believe that everything was in order. However, upon arrival, we were asked to upload our driver's license again. We attempted to do so several times, but the system simply would not allow it. While we were on the phone with Turo's customer support trying to resolve the issue, we received a message from the host claiming that we had uploaded the wrong photo, even though the photo in question did not belong to us. We had no idea what was happening.

They adjusted it and made it one day from 9-9. I got stuck in traffic and I texted them. The guys said, "Ok." When I returned the car the next day I found a charge on my card for more than 2 days of rent. I called them. They told me to contact the host. And when I contacted the host he told me it is the office and no one wants to return the money. They are not cooperative. Don’t use them. Use any reliable company. They are bunch of scammers.

If you want a pos car and a pos experience. Look no further than your man Farzam **. He sure can deliver on both. Broken cars and misleading pictures. He will also leave you a bad review if you ask him to fix the things that are broken then ban you from calling or reserving another one.

I received notification 9 days after the end of my rental that I had incurred tolls. Contacted Turo to dispute it since I went through no toll stations during my trip. The charges started before I had the car in my possession and continued throughout an area in Florida that was more than an hour away from where we were vacationing.

Warning. Stay the h away from this company. You get in accident it doesn't cover shit. A driver renting a Turo car hit my Jeep. The company Turo tried to scam TF out me and law enforcement plus my insurance company. Save yourselves a lawsuit possibly jail. Stay away from this business

Charged a $160 cancellation fee when THEY cancelled it the day of the rental! Don't trust them!

The worst customer support ever. They charged me an extra fee, claiming I returned the car late and parked in the wrong spot, even though I returned it an hour early and parked exactly where the host asked me to. I called customer support, and after an hour on the phone, they waived the fee. Two hours later, the fee reappeared. I called again, spent another hour explaining everything, and they waived it once more. The next day, I saw a charge on my card made without my permission. I called customer support yet again, and they wouldn't even acknowledge the issue, wasting another hour of my time. Terrible customer support. Not recommended.

Forcing me to pay a windshield tiny chip off, which was there before I took the car, I was not able to take picture of that tiny windshield chip off. Damage team is biased to host and not all to a guest/customer like me.

Rather awful customer service. Rental cancelled by Turo 6 days prior to vacation and then offered less expensive and completely different vehicles as alternative. Unwilling to cover additional expenses to rent the same make/model vehicle so instead they offer something different and cheaper. Multiple attempts to discuss with customer service; 1st customer service rep lied about escalating my concern to a manager and abruptly ended my chat (this chat has been saved, easily verifiable).

Turo rented a car to me that broke down on the way home within two hours of pick up. Not only did it break down, but my wife and children were stranded in the middle of a busy street. I called them and told them where to find the car. They then billed me for the rental and I refused to pay. I should have sued them for supplying a dangerous vehicle that put my family in a terrible situation. On top of refusing to waive the rental fee, they sent me to a debt collector after I refused to pay for an incomplete, life-threatening service. So they rented me a dangerous vehicle and then put my credit score at risk for objecting to the terrible service.

An absolutely horrible policy on refunds. I had a medical issue, so I could not travel to where I was going to get the rental car. They made no refund. They said all refunds were possible only if you canceled within 24 hours of originally renting it. I was out $700. He left, says that's a lot of hard work to get that much money because of their stupid refund policy. Find out later I could have bought insurance for it. He lips is another nice upsell they have. Stay away from these guys. Bad people. Black hearts.

We rented a van for a family vacation. A safety lever from the back of the van supposedly fell off during our trip, which we were happy to pay to replace. The part cost $38. The host wanted to charge us $80 in overnight shipping. DOUBLE the cost of the part. We repeatedly attempted to get assistance from Turo, but were told that we would have to officially dispute the claim and pay a $150 fee in order to get any help from Turo. If we didn't pay $118 ($38 + $80) within the Turo timeframe, we would be charged the additional $150. This company places all of the power in the hands of the host, so you are quite literally at the mercy of a random host.

This review is for Turo's customer service. They are horrible! Worse customer service ever. They leave you hanging on chats and just hang up on you when you are on hold. You are better off using rental companies especially if an issue arises.

Do not rent explorer from Dea’von in Framingham. His car was dirty, missing seatbelts in 3rd row. And overcharged.

Turo has policies that put the customer at a severe disadvantage. I recently rented a car for a weekend trip. When I did not pick up the car during the allotted time, they canceled my reservation and would not reinstate it. They would rent me the same car for the same days for an additional rental fee. Because I did not pick up the car within their "pickup window" of time, the reservation was canceled and I was forced to rent another car for the same weekend. I would recommend never using Turo for anything. It is also Turo's policy that you may not dispute additional charges that are added to your bill after the reservation or rental.

Turo charged me USD 568.30 for a 4-day rental (reservation #**) that the host cancelled before it ever began — and refused a full refund. About 18 hours before pickup at Los Angeles Airport, I let the host know I had my digital driver’s license and offered several solutions: a friend with a valid physical license as the driver, the official government app with QR code, and a PDF of my license. Instead of giving me any time to resolve it — I had more than half a day to get my physical license — The host cancelled the trip immediately, on my very first attempt. The car was then listed as available for rental again. The host also falsely claimed it is “illegal to drive in the USA without a physical license,” which is not true. Turo’s own app records the trip as “cancelled due to a problem with your driver’s license,” confirming this was a host-side cancellation, not a no-show on my part.

TERRIBLE COMPANY! DO NOT USE THEM! The van we rented literally stopped working while driving on I70 at 70 miles per hour on top of a mountain pass. We barely had signal to text and attempt calls. Turo said they would come tow the van and we could wait for a replacement turo out of Aspen.... 2 hours away!! On top of the mountain in the sun with kids. The van should have never been allowed as rental. It arrived so dirty, real dirt and windows dirty, add windshield wipers were metal on glass, add engine light on.

Our Turo rental became inoperable during our trip. The vehicle owner informed us that he had forgotten to put oil in the vehicle and advised us not to continue driving it. Turo arranged for the vehicle to be towed, leaving my husband, our 5-month-old infant, and me without transportation. The first option Turo offered was a $75 Uber credit. We informed Turo that we were in a town where Uber service was not available, making the credit unusable. The second option was for us to secure another rental vehicle ourselves and pick it up from an airport approximately two hours away. Turo would not arrange transportation to the airport and would not cover transportation costs beyond the $75 Uber credit, despite being informed that Uber was unavailable in the area.

Honestly I love my host she is freaking amazing. So supportive so caring. I genuinely appreciate her. But the customer service… bro,., it’s India… so you already know. They don’t have good customer service. They are awful. I got one manager who was a complete idiot. They are just incompetent and don’t understand American customs. So good luck! I’d recommend but with a fair warning that customer service sucks.

I rented a car during my recent visit to Washington State. The communication from the person renting their car out was good, but it took twice (if not 3x) as long to do all of the steps for both picking up and dropping off the car. And it ended up costing more than I had initially thought with the fee for the parking garage. I am tech savvy, and struggled with all of the necessary steps. I arrived to the airport to drop off the car 4 hours before my flight - and it took me at least 45 mins to an hour to do all of the drop off steps correctly. I would not actually suggest this option to friends and family, even though it appears less expensive up front.

Parking lot used at SFO is horrible place to have to get to after arriving. Far from baggage claim and ticketing along with crazy small parking spaces. I traveled with my mom and it was impossible to get her over to parking lot. They don't give you a space number only the level. I rented big suv and could not fit it into the spaces, when I picked up the car was not fitting in space. If anything goes wrong with rental you are out of luck.

I rented a car in Kelowna, BC - Kaitlyn was the owner. I arrived at the airport late at night (Turo was aware of the time), and I could not access the vehicle using the lockbox. I could not get hold of Karen; no answer and no email reply, so I took a taxi to my hotel. The next day I got a reply from her saying sorry they changed the lockbox at the last moment and did not send me the updated instructions. After some back-and-forth, she agreed to cancel the rental and refund the money. This never happened, and she does not respond to email. There is no way to contact Turo, so I asked Visa to reverse the charge. To cut a long story short, Turo sent me a RUDE email saying unless I tell Visa to back down, they will suspend my account. WOW that's customer service for you - it STINKS. I will never use the service again, and I don't recommend this business to anyone. I have dealt with Airbnb in the past and they have great customer service and a great model.

DO NOT EVER use this company. I booked a car rental that I had to cancel. They refused to give me any refund. I canceled due to medical reasons as I am elderly. THEY REPEATEDLY ASK MEDICAL QUESTIONS which is illegal under HIPA laws. Then even though I never signed anything or ever picked up the car. I received over a dozen emails and text stating that I was over due in returning the car. NEVER use them, they are thieves and have No scruples of any kind and it appears they prey on the elderly.

I changed my pickup time and accidentally increased my rental to be 1 hour over a 24 hour rental. The web site made no mention of it charging me for an additional day essentially doubling my rental cost. I noticed the charge on my credit card and within an hour changed it again to try to get the fees back to a one day rental. Instead of changing it from two days to one day, Turo changed the daily rate to be two times the rate I originally had. When I escalated beyond their useless customer service group, the escalation group tried to say I was being charged the 23 hour rate. I have no plan to use Turo again in the future. Very bad customer service.

I am filing this complaint due to Turo’s failure to resolve a dispute regarding a $50 promotional credit and their failure to uphold a commitment made by their support team. On May 23, 2026, I canceled a car rental reservation for an upcoming August 2026 trip. Because this was canceled well in advance, there was no financial impact on the host or the platform. However, Turo failed to refund the $50 promotional credit applied to this booking.

Rented a vehicle through Turo using the app. The first issue was that the price was different on my phone vs my wife’s phone. That should have been my sign to use another vendor. But I went ahead with the rental and followed the prompts. I updated my driver’s license as prompted and declined the additional coverage since I have insurance already. The following day I received notification that my rental was canceled and I was being refunded minus an $80 fee. When I contacted Turo I was told repeatedly that I did not follow the pre check-in instructions including providing my drivers license. I sent PROOF that my driver's license was indeed updated in the app and only after that did the Agent admit that it was showing as updated. Suddenly, the issue turned into me not declining the additional coverage.

Extremely disappointed with my recent experience with Turo and their claims process. During my trip, another driver backed into the vehicle, left a note, accepted responsibility, and provided insurance information. I fully cooperated from the beginning and provided everything Turo needed.

I am posting this review to warn other consumers about my experience with Turo and the lack of accountability I encountered while disputing a damage claim. My issues with Turo extend beyond a single charge and reflect what I believe is a broader pattern of poor claims handling, inconsistent policy enforcement, and aggressive billing practices.

Shady Company. Charged me an improper return fee for not messaging the host via their app when their app was down. Only option was to send the host a message via text message which I did, but that wasn't good enough for Turo. They wouldn't listen when I appealed the fee and provided proof their messenger was down. They just sent me a generic message about policies and closed my case. All said and done was $350 more than if I had just rented from a standard service and a big headache.

We were going on a cruise and Turo seemed like a good way to make it work. I told the person from the beginning what we wanted to do. He changed the pick up place making us late leaving. Then when we returned it he charged us a $108 "inappropriate return" fee despite knowing the whole time. I checked with turo customer service who said he couldn't charge the fee, then later on was unable to dispute it after they charged it to my credit card.

The Rental Experience: The host manages at least two identical cars: Jerome Tesla and Versia Tesla, both 2024 Tesla Model 3, black exterior and black interior. Rented "Jerome Tesla" for 5 days. Returned car early, fully washed, and vacuumed. Vehicle ran flawlessly. Paid charging invoices immediately. The Issue (Suspicious Damage Claim): Five hours after return, host submitted a $540.49 damage claim. Before/After photos show no discernable difference or damage.

Avoid at all costs! No refunds whatsoever. Turo allows people to rent out vehicles that can not be used and tells the customer if they want an auto that can be used the customer has to arrange and pay for all the repairs. Do not use unless you want to give hundreds of dollars to strangers and cancel all your travel plans at the very last minute.