Turo Reviews

Terrible experience that I consider deceptive and unfair to the consumer. I paid $1,093 for a service that was not provided. The car was dirty, in poor condition, and broke down only three hours after I picked it up. No replacement was provided, forcing me to rent another car and spend almost double out of my own pocket. Nearly two weeks later, I still have no refund, no resolution, and my messages and emails remain unanswered. Extremely irresponsible handling and terrible customer service. I do not recommend this company. Choose a reliable rental company instead.

Absolute worst customer service by corporate help desk. His name (he says) is Benedict. I booked a vehicle on Turo that said is was available for 1200 miles. After the booking it said it only had 600 miles. I cancelled the booking. Later I booked the same car because it now stated 1600 miles. The owner of the car was great and said they actually allow unlimited miles. No complaints to the car or the owner. However, now I had 2 bookings, 1 of which was cancelled. Benedict from Turo will not give a refund EVEN THOUGH the owner didn't miss out on money nor did Turo. It's the SAME CAR for the SAME BOOKING and they will not refund my first booking.

⭐️ I’m extremely disappointed with my experience with Turo. I have used Turo multiple times and have never had an issue like this before. My account was restricted because Turo was unable to verify my driver’s license at the time. The reason they couldn’t verify it was because I had temporarily lost my physical license. I did not do anything wrong, provide false information, or intentionally violate any Turo policy. I have since recovered my license, yet Turo still has not provided me with a clear explanation as to why my account remains restricted. What makes this even more frustrating is that Turo also failed to issue a refund that I was told I was supposed to receive. I have not received the money I was owed, and I have had to repeatedly try to get answers.

I have used Turo since 2019. This trip, Oct 1-7, I tried to change my payment. The payment was not taken even though my bank verified it, so my trip was cancelled. Called Turo 4x to try to fix Turo said they can’t honor my reservation. I would have to pay upwards $200 more to reserve another car. I am furious. Furious.

If I could give this no starts I would. We rented a mini van to go to Dollywood. There were 4 of us and one who was a cancer survivor (who was still very weak). The van broke down (engine seized) we waited 4 hours for tow no one ever showed up!!! We called and got the run around, on hold for hours!!! No one helped and it ruined our vacation!!! They didn't even help find another car!!! We ended up renting a uHaul. NEVER USE THIS COMPANY. USE A REAL CAR RENTAL SERVICE!!!! WORST CUSTOMER SERVICE!!!! RENTER BEWARE

Second day of my trip the rental vehicle had a tire blow out. There was no spare. TURO charged me for the tow & a new tire. TURO did however set me up with another TURO rental that ended up costing me $487.72 in UBER fares for pick-up & drop-off. Twice left on the side of the road with my 2 grandchildren waiting for me to make arraignments. 23hours 32minutes phone time with TURO customer service ruined my family vacation.

I strongly recommend NOT using Turo based on my experience with reservation #**. I rented a 2024 Hyundai Sonata Hybrid in Los Angeles for 31 days (Aug. 21–Sep. 21, 2026) from host Oleksandr. After returning the car, Oleksandr accused me of smoking marijuana and Turo charged me with a smoking violation. I did not smoke marijuana in the vehicle. The host provided photos of small debris inside the car. Only one photo appears to show a very small amount of material that could potentially be marijuana; the others show ordinary leaves and plant debris. Oleksandr himself described the issue in his messages as branches, leaves, dirt and debris collected during a month of driving through California, including beaches and outdoor areas.

Turo customer service is horrible. Booked rental for wedding and car stopped working less than 20 hours around 830 pm in the mountains. The host kept insisting he was having his mechanic come and never showed up. Because I was a groomsmen in the wedding and the area, I couldn’t sit there and wait. I mentioned cancelling the Turo and the host never responded. Then later said his mechanic was on the way. The mechanic never came so I went through Turo and requested for it to be canceled and they never did. Instead I got hit with the roadside fee to return the vehicle and can’t get a refund even though I did not use vehicle and have proof of messages with host. Will never use again. Turo should inspect all vehicles and hold host accountable for stalling especially since they understand how to get over the rules easily.

If I could give this company less than one star I would. Rented a car five months ahead of a trip to Whitehorse, Yukon at a cost of $550. Two weeks later I received an email cancelling my rental due to the individual moving with a link to rebook. When I attempted to rebook all vehicles were approximately 2x more expensive than my original booking. Did not rebook. Looked at other vehicle rental companies. A few days later I revisited Truro's site to review availability and all prices were back to the $550 range. Rebooked for $512. Exactly 10 days before leaving for Whitehorse, I received another email from Truro cancelling my rental once again this time they indicated the vehicle was in an accident.

I rented a Turo in San Francisco, CA, about two weeks ago and was really excited about the experience. We rented a 2017 Fiat 500 Abarth Convertible from a host near the airport. At first, the host was very helpful and upfront with the pickup and other instructions. We took the car down the coast for a wedding and barely used it other than getting to and from a few places. We then drove it back to San Francisco for drop-off before our flight. Overall, the trip itself went great. Although the car was not in the best condition (squealing brakes and poor handling), it was still a really fun car to have for our trip. Unfortunately, the problems started after we returned the car.

I have 800 credit score and no tickets in 25 years. And I was rejected and not told why. I would highly recommend traditional car rental services; this is terrible customer service after being on the phone with them for 30 minutes. The agent was great, the business practices, very subpar. I'm reporting them to BBB, other should as well.

This site will save you money. If you can get your information in it. I have never used a site that was so unfriendly. I have spent 2 days trying to get an account to add a driver to an already existing booking. I should be allowed to just add from the booking, but the site makes you create another account and does not let you share the same phone # or email. Well, some people only have one. When I called I was given the poor instructions I could not follow. Called again, was sent a link to a chat that does not work. VERY Dissatisfied with the whole experience and wish I could just get my money back.

I learned the hard way to research specific policies regarding parking pickup and drop-off fees at specific airports, and to be prepared to pay heftily out of pocket for any deviation from a perfectly scheduled and executed travel day. Particularly in Vancouver, you will be penalized for picking up late due to delays or dropping off early. There is a process to follow to arrange for accommodations, but even if you follow the dictated process, approval of your travel schedule is entirely dependent on the availability and flexibility of the host. Turo support offers no additional meaningful assistance.

I have used Turo for years but this last experience, I’ve decided not to use Turo again! I was in a Turo vehicle that broke down in the middle of nowhere and they are hesitating on refunding my transportation home. I was told I would be reimbursed for the money that I borrowed to get home! Please understand that I was actually in the middle of nowhere and couldn’t get a Uber, they only had Lyft, so they did not help with my getting home, and I’m still very upset! I suffer from PTSD, and I have anxiety issues. This trip sent me over the edge!

As someone who has multiple vehicles listed on Turo, I can honestly say that the platform has become increasingly difficult and frustrating to work with. Turo’s business model seems heavily weighted in its own favor, while the hosts who provide the vehicles and take on the majority of the risk are left with less and less control. One of the biggest issues is Turo’s pricing structure. Hosts should be able to decide what their vehicles are worth and set their own daily rates based on demand, expenses, and the market. Instead, Turo’s dynamic pricing system heavily influences what hosts can charge, which limits our ability to maximize the revenue from our own vehicles.

Turo was an awful experience. The car was parked at the economy parking lot 10-15 minutes from the airport. There is a car park right out the door of the Cincinatti/Kentucky airport. Then I had to pay $10 for parking because the key card from the owner did not work. Then the real problems occurred after I returned the car. The owner charged me $21+ the $10 refuel charge when I filled the tank less 6-7 miles away. There is not a gas station close to the economy lot. In addition, the owner claimed I had a “collision” when I did not. The company refused to use my pre pick up photos claiming “it was dark”. They wanted to charge in excess of $500. This is a terrible company and I would heavily not recommend renting from them.

The Monarch Rentals on Turo are scammers. They charged a full day after a 40-minute return time, then tried to double-charge for gas reimbursement. Enterprise will continue to get my business. Turo was not meant to serve, they are meant to scam.

Company will not back their written policy. I accidentally booked a hydrogen car to go from Orange County CA to NV. The listing did not say it was hydrogen. Turo even verified that with me and noted my account. I called asking for a refund as their policy states all their cars can be taken over state lines, but no hydrogen fuel stations exist outside of CA. They refuse to refund me $250 after spending over 15k with them in 2026. They don’t care about their customers or holding hosts accountable to their policy.

At my daughter's suggestion, I decided to try Turo rather than the usual airport rental. When I first saw the rental prices on Turo, I was impressed. Then came all of the added-on fees and restrictions. The Turo rental was no less than the comparable airport rental. But I still decided to try it despite their inability to explain additional fees. One week before the rental was to start, I was notified that my credit card was being charged for the rental. The VERY next day, Turo cancelled my rental due to an issue with the vehicle. They gave me an option to rent another comparable vehicle - at a cost of hundreds more! Seems a lot like a scam. Now I am holding my breath on a refund. The whole process has been tedious and expensive. I would not use this company - unfair pricing and no customer service.

£250 late-return charge, poor-condition vehicle, and an abusive host — Turo support did nothing useful. This was one of the worst rental experiences I have had. The vehicle itself was in poor condition. Several electronic/driver-assistance functions were not working properly, and the air-conditioning had a very strong mold/mildew smell after a cold start. I raised concerns about the condition of the car during the rental. At that point, I could have escalated the issue to Turo or pushed for compensation, but I deliberately chose not to because the host had initially been friendly and communicative. I tried to deal with the situation reasonably. That was a mistake. Before returning the vehicle, I informed the host that I would be late. He acknowledged my message. The car was ultimately returned around 1 hour and 15 minutes after the scheduled return time.

I rented a car on Aug 17. Paid. After they took my money they wanted me to complete my account and verify license and phone number. I verified license - no issues. The website kept telling me that my phone number was invalid. Well, they sent me a 6 digit code TO MY PHONE that they are calling invalid. How can it be invalid? You are sending me codes!!?? I tried it about 4 times and then gave up and contacted the host, sending emails. "I still want this rental but the website is having some type of glitch to where I can't verify my number". I was in a rush as my mother was passing in Arizona.

30 minutes before the car was supposed to be delivered to me they cancelled, left me high and dry. Turo customer service was totally useless with no help what so ever. Had to rent from Alamo.

I rented a vehicle through Turo from Kmotors/Vitalii and was later accused of causing damage to the front bumper. I strongly dispute this claim. The pre-trip photos show the condition of the vehicle, and when you zoom in on the front bumper, the area where they are claiming damage is clearly visible and there is no damage shown. Unfortunately, I did not realize when renting through Turo that you need to take extremely detailed, close-up photos of the vehicle as if you were documenting it for sale.

The host is a scam. He charged us tolls that we didn’t go on. We went to LA from SF and stayed there for four days. Yet, we hit charges for the Bay Bridge every day and even on the day before we even checked out from our hotel in Anaheim! Be aware! Don’t trust these personal hosts. I'd rather just get rental from rental companies the traditional way. At least I don’t get scammed.

So I tried this company out a year ago because I needed to rent a car with a debit card instead of credit. Seeing as this site accepted it, I decided to give it a try. However, things turn drastically for the worse when I was late for a pickup schedule. They cancelled the trip entirely and withdrew all of my credits that I had on my account. When I went to the bank to dispute the charge, they ultimately sided with Turo because they're direct "partners" with them.

I had a valid reason for why I had to cancel my trip, and they were unreasonable without giving me a refund.

As noted from several reviews, “Emerald Coast Reliable Rentals” via Turo at the VPS airport is attempting to claim that I returned the car late. See quotes from the message function in the app: “There is a 30 minute grace period for returns. It is against policy to show a vehicle is returned while still driving the vehicle.” My reply: “The uploaded photos time stamp is not the time the photos are time stamped in the app. I started the post trip check out while my husband unloaded the luggage at the airport, approximately 11:50 am. Photo of car in the parking spot with full tank of gas is at 12:15 pm. Return time was noon.”

This was the worst experience ever both with customer service and the host. The host was a no show even after I waited 30 min after the grace period & I still did not get a refund because they took the host's word for it over mine. Absolutely unacceptable.

I am writing to express my deep dissatisfaction with the service I received from Turo regarding my vehicle reservation in Calgary. At the time of booking, we successfully uploaded our driver's license to our account and received a booking confirmation number. We therefore had every reason to believe that everything was in order. However, upon arrival, we were asked to upload our driver's license again. We attempted to do so several times, but the system simply would not allow it. While we were on the phone with Turo's customer support trying to resolve the issue, we received a message from the host claiming that we had uploaded the wrong photo, even though the photo in question did not belong to us. We had no idea what was happening.

They adjusted it and made it one day from 9-9. I got stuck in traffic and I texted them. The guys said, "Ok." When I returned the car the next day I found a charge on my card for more than 2 days of rent. I called them. They told me to contact the host. And when I contacted the host he told me it is the office and no one wants to return the money. They are not cooperative. Don’t use them. Use any reliable company. They are bunch of scammers.

If you want a pos car and a pos experience. Look no further than your man Farzam **. He sure can deliver on both. Broken cars and misleading pictures. He will also leave you a bad review if you ask him to fix the things that are broken then ban you from calling or reserving another one.

I received notification 9 days after the end of my rental that I had incurred tolls. Contacted Turo to dispute it since I went through no toll stations during my trip. The charges started before I had the car in my possession and continued throughout an area in Florida that was more than an hour away from where we were vacationing.

Warning. Stay the h away from this company. You get in accident it doesn't cover shit. A driver renting a Turo car hit my Jeep. The company Turo tried to scam TF out me and law enforcement plus my insurance company. Save yourselves a lawsuit possibly jail. Stay away from this business

Charged a $160 cancellation fee when THEY cancelled it the day of the rental! Don't trust them!

The worst customer support ever. They charged me an extra fee, claiming I returned the car late and parked in the wrong spot, even though I returned it an hour early and parked exactly where the host asked me to. I called customer support, and after an hour on the phone, they waived the fee. Two hours later, the fee reappeared. I called again, spent another hour explaining everything, and they waived it once more. The next day, I saw a charge on my card made without my permission. I called customer support yet again, and they wouldn't even acknowledge the issue, wasting another hour of my time. Terrible customer support. Not recommended.

Forcing me to pay a windshield tiny chip off, which was there before I took the car, I was not able to take picture of that tiny windshield chip off. Damage team is biased to host and not all to a guest/customer like me.

Rather awful customer service. Rental cancelled by Turo 6 days prior to vacation and then offered less expensive and completely different vehicles as alternative. Unwilling to cover additional expenses to rent the same make/model vehicle so instead they offer something different and cheaper. Multiple attempts to discuss with customer service; 1st customer service rep lied about escalating my concern to a manager and abruptly ended my chat (this chat has been saved, easily verifiable).

Turo rented a car to me that broke down on the way home within two hours of pick up. Not only did it break down, but my wife and children were stranded in the middle of a busy street. I called them and told them where to find the car. They then billed me for the rental and I refused to pay. I should have sued them for supplying a dangerous vehicle that put my family in a terrible situation. On top of refusing to waive the rental fee, they sent me to a debt collector after I refused to pay for an incomplete, life-threatening service. So they rented me a dangerous vehicle and then put my credit score at risk for objecting to the terrible service.

An absolutely horrible policy on refunds. I had a medical issue, so I could not travel to where I was going to get the rental car. They made no refund. They said all refunds were possible only if you canceled within 24 hours of originally renting it. I was out $700. He left, says that's a lot of hard work to get that much money because of their stupid refund policy. Find out later I could have bought insurance for it. He lips is another nice upsell they have. Stay away from these guys. Bad people. Black hearts.

We rented a van for a family vacation. A safety lever from the back of the van supposedly fell off during our trip, which we were happy to pay to replace. The part cost $38. The host wanted to charge us $80 in overnight shipping. DOUBLE the cost of the part. We repeatedly attempted to get assistance from Turo, but were told that we would have to officially dispute the claim and pay a $150 fee in order to get any help from Turo. If we didn't pay $118 ($38 + $80) within the Turo timeframe, we would be charged the additional $150. This company places all of the power in the hands of the host, so you are quite literally at the mercy of a random host.