Alamo Car Rental

Let me start off by saying I had a really busy day, and I forgot my EZ Pass inside of my rental window. I went inside to speak with someone inside of ALAMO and they just gave me a business card for loss and found. I was a little upset that that’s all the help they have for me so I decided to go outside and then a miracle happen. DEYSHAUNA AND ANDRE when above and beyond to help me find my EZ Pass. They literally turn my frown into a smile with the extra mile. They JUMPED into action and helped me find my item. I appreciate them so much and its employees like them who keeps customers like me coming back! You guys should be proud to have such great workers in your company!

In January 2023 I rented a car from Alamo at the Daytona Beach Airport in Florida, and the process - from start to finish - was easy & satisfying. The price was reasonable, the car was clean & problem-free, but the best part was the people who worked there. The two men I worked with were Tony & DiAngilo, Tony at pick-up and DiAngilo at drop-off. Both of these guys were warm, personable and bend-over-backwards helpful! I couldn’t be happier with the service I received!

We missed our flight out of Charlotte NC and needed a rental car ASAP. We were in a desperate situation and were feeling kind of panicky. John H. (at the Charlotte Douglas International) was AMAZING!! He answered all of our questions and made the entire process flawless. I cannot emphasize enough how wonderful he was.

From the online reservation to the return of the rental this was the BEST car rental experience I have ever had!! Tampa Airport Alamo made it easy, I never had to ask a question because they gave me all the info I needed!

I recently rented from Alamo in Phoenix Airport. My itinerary had gotten messed up through Expedia and the manager there was so helpful and understanding and gracious with me. He was able to get me an even better deal and I appreciated him so much that day as it was such a stressful traveling day for me with three young children. He made my day so much better and I will always choose Alamo from now on. His name was Taylor and he will take care of you!

I made reservations through Southwest Vacations to Las Vegas and included Alamo Car Rental to my vacation package. Once their the Alamo guy added additional coverage that I didn't ask for. I'm not using Southwest Vacations AND Alamo Car Rental ever again for my vacations. I paid twice for the damn stinky car with stains on the seats.

The car that had been reserved for us at the airport was larger than I prefer to drive. Khan got my husband and me a perfect sized care and Gill checked us out. Their customer care reflected Alamo's motto and was much appreciated.

I was charged $279.00 for a lost key to a vehicle at PSP airport in November of 2022. I received a single key as I was the only one using the vehicle. I left the key in the ignition when I returned the vehicle. That is how the lot attendant would check the level of gas in the vehicle before I entered the airport. I have been trying to contact the location for months to no avail. I have spoken to their corporate representatives at least a half a dozen times in this matter. Each time the agent said that they would get in touch with the location to contact me or put me in touch with a supervisor. Still no response in four months from the location or a supposed supervisor.

I have reserved the rental through Costco travel. I have registered all the forms online and got a email with confirmation email. And was directed to proceed to the lot directly and skip the counters. Upon reached the airport location 3/29 6:30 pm, I was redirected to the National Car Rental. Once I reached the lot noticed there were no cars. I was asked to wait. While they continue to bring the SUV 1 by 1 and serviced more than 10 customers who have arrived after we have. Upon questioning the process, I was told first that they have pre-registered. Since I have pre-registered also, their next response was that SUV renter are higher paying customer. And told to go and rent for other rental company. And they have the right to deny services, leaving our family in the middle of the night to find another options.

Would not take digital pic of my license. What the heck is diff. All they will do is scan and have pic anyway. Made me drive an hour to go get physical license. Ridiculous. I had pic of the license close up. My picture. My face. My license number. Expiration date. Idiots.