Alamo Car Rental Reviews

We needed to rent a car in Phoenix, Arizona. We compared prices online. Alamo seemed to be best for our fit. So, we rented a compact SUV. Got confirmation email right away showing breakdown of cost, exactly as showing online. When we got to Phoenix, we expected to be high-pressured into adding things, but we were not! We were asked once and that was it! The gentleman with cars took us directly to it and even helped load our luggage into the vehicle. The vehicle was exactly what we expected, a Mitsubishi Outlander Sport. On returning vehicle, the two gals were supper nice! They explained exactly where we needed to go. We checked our bags right there, didn't have to take to terminal. What a relief for people over 75 yrs old! We can't say enough for all the good and friendly help we had from all employees! Thank you so much! We will definitely use Alamo for our future rentals! Thank you again!

I recently rented a car from Alamo at the Denver Airport location. I was particularly impressed with the service my friend and I received when we returned the car and were lucky enough to have Reed ** assist us. It was snowing hard, and we had the typical ski gear that can be awkward to haul from the car to the bus. Reed kindly took both of our ski bags so we could easily manage our other luggage. His help made a big difference in a stressful moment. He and the rest of the staff were kind, courteous, and professional. We ended our trip with big smiles on our faces. It’s refreshing to encounter people who truly care about their job and it shows.

Exceptional Service at Raleigh-Durham Airport – Thank You, Tomas! I had an amazing experience with Alamo Rent A Car at Raleigh-Durham Airport! From the moment I arrived, the process was smooth and hassle-free. I was especially impressed with Tomas, who helped me at the counter. He was professional, friendly, and went above and beyond to make sure I was taken care of. Tomas surprised me with a brand-new Jeep upgrade, which was not only a fantastic vehicle but also perfect for the weekend — I was in town for a wedding, and having a comfortable, stylish, and reliable ride made a huge difference. The whole experience was seamless, and Tomas’s great service truly made the car pickup enjoyable and stress-free. I’ll definitely be using Alamo again in the future, and I highly recommend this location for anyone flying into RDU. Thanks again, Alamo and Tomas, for helping make my trip extra special!

Last year I chose to rent a car from somewhere else and I had the worst experience ever. This year although I was worried due to past experiences with other car rental places. They were extremely helpful and professional on the phone. When I landed in San Juan I went in to get my vehicle which I upgraded when I got there. The agent behind the counter was extremely helpful, polite, and kind they answered all my questions and they definitely made my experience a great start to my vacation everything went through quickly and efficiently.

I have used Alamo twice now, and have had good experiences. The cars have been good quality with no issues. I recently had to extend a rental after picking up the car. When I called customer service they gave me a price that was double for the extra days. I was quite upset, but needed the car, so I said okay. After my trip I called customer service again and asked if they could help me with that. I received a phone call only a few hours later saying that they will change it to the original price per day and I will receive a refund of the extra charges. I am very grateful for the quick response and help. However, I have mixed feelings as I'm not sure why they doubled the charge in the first place, while I was desperate. Overall, I think they have decent prices and good quality cars when you rent in advance.

After our van from Alamo was broken into they have left us stranded with a smaller car and have not contacted us as they said they would since last night. We have 5 adults and a three year old that will need to get back to the San Francisco airport to return to Pennsylvania. No call from them today at all. I would not use this company at all. We were going to have to rent from another company due to alamo's negligence.

We rented a midsize suv in Little Rock AR to use as family transportation and wedding decor pickup for two weeks in March. We arrived later in the evening and our Alamo agent was Deej. The selection of SUV’s in our category was limited and Deej helped us upgrade to a Wagoneer to accommodate our needs perfectly! It was so nice to find an agent that put the customers needs as a priority! Thanks Deej and Alamo for a great experience.

Everything was perfect by Alamo. We have rented weekly a midsize suv by Alamo from SFO to LAX. It was great experience for us from first moment at reception to last minute by drop off. I will recommend my friends and family Alamo without hesitation. Thanks for all.

Rented at Munich Airport on 3/5/26. Leo at the counter was wonderful. His English was perfect and he was so helpful in selecting my car and answering all questions. No attempts to upsell or make things hard (for example, asking for a copy of my car insurance as has happened at Eurocar). The car I rented was fine and both the pickup and return were very easy. I wish all agents were as good at their job as Leo!

We got a flat tire 45 minutes outside of Denver. The car did not have a spare. Alamo had no problem getting a tow truck to come get the car. As for me and my family (and luggage) we were on our own. Every Alamo employee started the conversation with, "Are you safe?" As long as I said yes they moved on. They said they tried to get me an Uber but had no luck, a Lyft again no luck. Then they said I should try on my own. If they could not get me a ride what made them think I could get one. I demanded they send a replacement car or an Alamo/Enterprise employee to come get us.