Alamo Car Rental Reviews

Exceptional Service at Raleigh-Durham Airport – Thank You, Tomas! I had an amazing experience with Alamo Rent A Car at Raleigh-Durham Airport! From the moment I arrived, the process was smooth and hassle-free. I was especially impressed with Tomas, who helped me at the counter. He was professional, friendly, and went above and beyond to make sure I was taken care of. Tomas surprised me with a brand-new Jeep upgrade, which was not only a fantastic vehicle but also perfect for the weekend — I was in town for a wedding, and having a comfortable, stylish, and reliable ride made a huge difference. The whole experience was seamless, and Tomas’s great service truly made the car pickup enjoyable and stress-free. I’ll definitely be using Alamo again in the future, and I highly recommend this location for anyone flying into RDU. Thanks again, Alamo and Tomas, for helping make my trip extra special!

Last year I chose to rent a car from somewhere else and I had the worst experience ever. This year although I was worried due to past experiences with other car rental places. They were extremely helpful and professional on the phone. When I landed in San Juan I went in to get my vehicle which I upgraded when I got there. The agent behind the counter was extremely helpful, polite, and kind they answered all my questions and they definitely made my experience a great start to my vacation everything went through quickly and efficiently.

I rented a truck at the Atlanta Hartsfield Airport, the young lady at the counter was absolutely a delight to deal with and very professional, filled with personality. I appreciate employees who smile, laugh, and are personable; it makes the process so much easier. The vehicle was a 2025 GMC Sierra, it was very clean and super nice. The price for the 44 hours I had it was well below my expectations. I brought it back late Saturday night, and the intake staff was very welcoming and professional across the board. Thank you to Alamo for making my quick turnaround so much of a pleasure.

I have used Alamo twice now, and have had good experiences. The cars have been good quality with no issues. I recently had to extend a rental after picking up the car. When I called customer service they gave me a price that was double for the extra days. I was quite upset, but needed the car, so I said okay. After my trip I called customer service again and asked if they could help me with that. I received a phone call only a few hours later saying that they will change it to the original price per day and I will receive a refund of the extra charges. I am very grateful for the quick response and help. However, I have mixed feelings as I'm not sure why they doubled the charge in the first place, while I was desperate. Overall, I think they have decent prices and good quality cars when you rent in advance.

We rented a full size car through Costco. The pick-up and return was in San Diego during the last week of September 2024. The check-in experience was smooth and uncomplicated with no up-selling which very nice. The car was a Toyota Camry which worked well, however the front left tire had a slow leak. I had to add air several times which cost each time, upon returning the car I mentioned that the tire had a slow leak, (didn't want someone else to have the same problem) and that it cost me each time, without hesitation the rep said to see a manager and they would reimburse me. The manager was very apologetic about the leak and offered a discount to cover the cost, the discount was much greater than the cost of the air, this is excellent customer service. The whole experience was awesome and I look forward to renting from Alamo in the future.

We rented a car from Alamo Car Rental in Colorado. Not even a day later we had a flat tire. We called them and they gave us a run around. It was ridiculous!!!! We waited over 3 hours for them to send out roadside assistance and no one ever came. Do Not rent a car from this company! They are HORRIBLE!

Alamo's policy is to hold a reservation for 24 hours. However, this is not the case at the Marseille, France airport which drops reservations after 2 hours. Late flight, too bad! Cost me $2,700 extra for the same car at Avis after Alamo turned me away after I arrived more than 2 hours late despite calling reservations several times after my flight was delayed and was assured my reservation was intact. The Marseille team smiled and said I was late and they had "no more cars". There was a line out the door and the Alamo representatives were clearly picking the customers they wanted to help like the pretty young lady in front of me who couldn't thank them enough! All the competitors at the airport said they keep cars available for the rejected and desperate Alamo customers like me... and they sure do stick it to them! Bye-bye Alamo. I will never trust your business no matter where I am renting.

Reserved a car online from the Minn/St. Paul Airport. Go to pick it up, they will not rent it to me because l do not have a return flight or a credit card. That is fine. But then they charge my card two days later!

We rented a car at Gulf Shores Alabama Airport from Alamo. After 3 days the instrument panel went completely dark. No speedometer, no instruments of any kind. After two days of talking to customer service and being transferred around for over 45 minutes each time, the only solution they would give is for us to bring the car bring to Pensacola, an hour away and spend our vacation time which would take around 3 hours total. Their offer was a coupon good for one day to make up for our problems on a week-long rental. Our paperwork says 100% customer satisfaction. We will never rent from Alamo again.

Rental car pick-up staff will try to rip you off!! They told me that I would need to upgrade to an AWD SUV for an extra $60 if I wanted to drive over the mountains between Sept 1 and April 30. I pushed back so they gave me a sheet of paper with the 'new' law. It clearly says you need either AWD OR mud and snow tires with good tread. They then told me that that was changed in 2025 to require AWD regardless of your tires. I checked on Google and the CO DOT site still said mud and snow tires were fine. A manager came and also said I would need AWD. Since the CO DOT site was most likely accurate, I declined. When I mentioned it to the person outside who gets your car, they were surprised to hear what the desk staff and manager had said and confirmed mud and snow is all you need. So the Denver Alamo front desk staff has obviously been told to lie to customers to sell them an upgrade to AWD. Disgusting! Otherwise, great experience.