Alamo Car Rental

I wish to alert the public at large that ALAMO Car Rental at Las Americas Airport, in Santo Domingo, Dominican Republic offers to rent a car for $54:86 for four days. Their offer was cleverly put together with a picture of a little car. When we went to pick up the car, the price rose up to three hundred and change US dollars. When we questioned their representatives, they attempted to justify the price increase with tax and other rental car jargons. The point is this: they should have clearly stated how much they required for four days instead of using deception to lure customers and especially with the little car which fits seemingly the low price. Simply put, these folks are simply dishonest. It is worthy to note that two of the girls that attended to us apparently were not pleased to be a partakers of this disingenuous act. Folks be aware. We ended up paying $190.00. That should have been the proper information from the beginning.

Concluding a week's vacation in Yellowstone, my first stop at the airport was to return my Alamo rental car. My wife carried the keys into the counter to turn them in and close the transaction while I remained with the car. The attendant refused to have a joint turn-in inspection and furthermore threatened a nearly $300 fee for a broken keyring (basically a zip-tie). A few weeks later I received a claim that the vehicle was damaged (cracked windshield). The charge for repair would be in excess of $430 including 2 days rental loss and $50 administrative fees.

We are disgusted. Every other company that we rent with allows the spouse to drive. So here we are in the airport, I am with the kids getting luggage while my husband rents a car, and the Alamo folks are insisting that I can't drive unless I also come to the rental counter (a mile away). Ridiculous policy!!! I'll go back to renting with a normal company.

A month after the car rental, the entire amount of the deposit was written off my card. After numerous complaints and appeals to Alamo and to my bank, the sum was returned. I did not see any grounds for writing off, pleading guilty and apologies. Nevermore!

I reserved a car thru Priceline with Alamo for a trip to go to my mom's funeral in another state. After my flight I go to the counter to pick up my rental car only to be told I have an old debt with Enterprise and they couldn't rent to me. I filed bankruptcy so there is no debt, but I'm now on a permanent do not rent with Alamo, National, and Enterprise.

We had reserved your services at SDQ (Santo Domingo, Dominican Republic) to be picked up at the this international airport. As we were ready to pick up the vehicle we were told that they had no vehicle available. This caused us tremendous burden that we had to select another car service rental that cost us ($689) more than your company offered us. A company so well known, for this experience I'll not recommend anyone to utilized your company for not overseeing your inventory or your sub services for their lack of services for us the travelers. :(

I traveled to Atlanta Oct 26 - Nov 1. I had reserved an economy car ahead of my trip. Upon my arrival to pick up the rental car the lady at the counter asked me how many people might be in the car with me at any given time and I told her possibly 3-4. She proceeded to tell me that I might want to upgrade, otherwise I'd be stuck with a Smart Car. I said that I was surprised they even rented Smart Cars due to their incredibly small size. She said. "Oh yeah they do." She told me I could upgrade to a larger mid size, never mentioning an upgrade to a compact. I upgraded and ended up paying over $100 more. I have since contacted Alamo and I was assured that they do not rent Smart cars. I was scammed, manipulated, and lied to. I'm 64 yo and had traveled alone. BEWARE. Alamo is a huge headache and ripoff!

I am 78 years old and legally blind. My wife (who must do my reading and driving for us) is a foreign national who speaks and understands little English. We recently flew to Kansas City. We got a pre-flight car rental reservation (through the airline) at Alamo for $67.00, plus we opted for a gas tank refill ($42.00) at the counter. We returned the car well before the end of the reserved period.

I attended a 4-day medical conference in Orlando from Oct 4-7, 2018. Rented a car for the period. I don't usually rent from Alamo but decided to give it a try as they had the best price. On arrival at the airport I was directed to their rental parking area and met their agent who told us to pick any car form a particular section. We chose the nearest car. Alamo agent did not even do a walk-around the car to ensure that no previous nicks or dents were on the car. No documentation at all. The car was parked at the hotel for the entire time except for a short trip to Whole Foods and the mileage can vouch for that. On returning the car, the agent said that I hit the car and liable for damage and they sent me a bill for almost $800.00!!! Total ripoff.

This company is literally the worst! In March of this year I booked a reservation through Hotwire for a 7 passenger car at Alamo. I show up to pick up the car and after almost 45 minutes after my reservation time they say they don’t have a car that size and offer a 6 passenger. I attempt to make it work since it was a holiday weekend and we were traveling out of town. I get home and it just doesn’t work so I immediately call their corporate office, explain the situation and am told they can’t assist since I booked through Hotwire. I call Hotwire and they say return the car the car, they’ll refund me. Hotwire of course issues a refund immediately after the car is returned all taking place in less than 2 hours (a majority of that time was spent talking to Corporate and Hotwire).

We rented a car from the Warwick, R.I., location on Oct. 11. We returned the vehicle on Oct. 14. The next day I noticed that my glasses were missing and presume I left them in the vehicle. I filed 2 reports about the glasses and spoke to a CSR. In all 3 instances the company said I would hear back from them within a few days. NEVER HEARD A DAMNED WORD FROM THE COMPANY.

Zero Stars. I have traveled worldwide and this was the worst rental car experience I've ever had. They upcharge you when you get there and I was made to pay full price upon checking out the vehicle. Due to a family emergency I returned the vehicle one day early and not only did they not refund me but they overcharged me from what I had originally signed for. They are nothing short of thieves and their customer service is lackluster at best. They promised me a refund several times over the phone and then emailed me back-and-forth only to say that they decided they were charging me for the day I didn't have the vehicle. Disgusting and horrible. Do not rent a vehicle from this location. Stay away. Run. Worst car rental company on Earth in Cancun.

Trip to Albuquerque we reserved a car with Alamo Car Rental at Albuquerque Airport. There was a problem with reservation and the representatives at the counter were less than helpful. Of course I was little upset that there was an issue and there was no help from the representative other than telling us to step out of line and resolve the issue ourselves. They proceeded to Cancel our reservations and were not helpful in any other way than to call security because I was upset that the reservation was canceled without any help from those representatives. Was a very bad start to what was expected to be a great trip To Albuquerque. I will never use Alamo Car Rental for any other future trips.

I rented an SUV from Alamo in Orlando Florida, my husband was told by many agents there wouldn’t be an additional hold/deposit on my card aside from the cost of the rental. I checked my account everyday to make sure no such hold was placed but the day I returned the car the bill was doubled. The next day the correct amount was withdrawal from account but the hold/deposit for the doubled amount stayed on my account for 4 additional days.

I arrived to Miami from Colombia with my lo little daughter and my wife. I had made my reservation 3 months ago and when I went to pick up the car, they told me that my driver's license was expired and because of that they can't not give me a car. My license has no expiration date and they stated that I needed the "new license". What new license? I drive around the world with my license. My sister who lives in the United States offer to rent the car and have me as second driver, they said no because the rate only applies to international drivers. They almost ruined my vacation. I will never even consider Alamo again. Bad attitude, bad service, misleading advertising.

I traveled to Charleston on September 22, 2018 with my daughter and a friend. We wished to put both myself and friend on the record as drivers. We were told that we must pay 11.00 per day for second driver, but if we were married, the second driver is free. I offered to give them my insurance information in case it was an insurance issue. They would not budge. I told them that this was discriminatory - they said it was the rule. I will never use Alamo again. There is no reason to have this rule, for heaven's sake. Note: we are three females, one daughter age 28 and two friends who are early 60s.

THIS WAS AN ABSOLUTE NIGHTMARE. THEY LIE, CHEAT AND STEAL. TRIED TO TAKE OVER $600 FROM ME. DIDN'T DELIVER SERVICE AS discussed or described on website. Lied again when I called them. Very manipulative company. Will take everything they can from you. Feel violated. Wasted 5 hours of my life on the phone and worrying about Alamo.

I Rented a full size car thru the Alamo website for Denver International airport and chose no additional options that require payment. I chose the “skip the line” option. My flight was delayed due to weather for 4 hours so I called and let them know. I was told no problem and they hold reservations for 24 hours. We arrived and took the shuttle to the rental spot. I skipped the long line inside and went straight out to pick my car. First two smelled of smoke and the trunks were too small for our luggage so we chose a Ford Fusion. Did a once over on the car and found several dings/scratches/damages to the car and reported them on the way out.

The woman at the desk refused to give me the rental because she claimed my license was fake! I tried several times to prove it was real but she would not let me talk. Every time I tried to say something she yelled "I will not argue with you!" I even called the police department office and they verified my license is real and valid but she still refused me service! She called me an illegal driver and told me that there is no way she would ever let me drive one of her vehicles. I was so appalled by how she treated me and the things she was saying I finally just asked to get my money back for the 2 days I had reserved and she then tried telling me that I never paid for anything!

On 9/7/18, I was on a flight from Dallas to Kansas City (MCI). I had pre-booked a rental car at MCI. Due to inclement weather, my flight was delayed 8 hours. To make sure that my reservation wasn't cancelled, I called the Alamo at MCI at 10:00 pm and advised them that I was finally about to be leaving Dallas and should arrive before their closing time at 2:00 am. The representative I talked to took my name and information and stated that he would be passing along my situation to the location to make sure no one left before I got there.

First of all, I made our reservation with Alamo online and then I should have known the whole company is a bunch of scam artists. I looked under the sales and deals and got a price and then I decided to look at just the regular pricing, so I opened a new tab and lo and behold the regular price was CHEAPER than the sales and deals. Right then I was thinking “Wow how much more money do they get by people thinking they are getting a better deal in the "sales and deals" link.” I decided to go against my gut and made the reservation anyway, using the pay now and save more!

We booked through Alamo for this past week at Sky Harbor Airport, AZ. We prepaid months ago. We had to leave a day earlier due to Hurricane Florence, as staying another day would have prevented us from getting home for days. We asked for a refund for the day not used, THEY REFUSED BECAUSE WE PREPAID??? I don’t even understand this policy, these were extenuating circumstances. Thank you to Delta Airline for waiving ALL fees in rebooking and luggage fees. I will NEVER USE ALAMO AGAIN, frankly my dear, you suck.

We came in to Knoxville late at night. We drove to our cabin about 1 1/2 hours away. The next day we went to use the SUV and noticed the screen was heavily sun damaged and had a small crack. We tried to sync the phone to the NAV system and the whole screen shattered. Now they're trying to charge us for the damage!

I had reserved a car at Geneva Airport, Switzerland two months in advance of my trip. I reserved a mid-sized SUV, Automatic, VW Tiguan like. When I got to the airport, there were three people at the counter, but only one was helping customers; the others were on the phone and doing paperwork. After a long wait, witnessing the people in front of me get "upgraded at no charge" and then told to wait an hour for the car to be ready, I finally got up. First, the young man asked me if I would like a free upgrade, to which I replied, no thank you. Then, he advised me that they did not have an automatic in the car class I had reserved, so either I could take that class in manual, or I would have to take the free upgrade. The upgrade was to a large SUV minivan, which I did NOT want on Swiss roads in the mountains and in garages. Basically I had no choice for an automatic for 5 people.

Reserved a BMW (!!) to have best and safe travel with the family. Got a car with broken tail light and 2 days later battery died on the highway. Phone calls to the useless team they have there cost me on roaming $150+ and hours of wasted noon-time travel. An annual family trip that was planned for months was ruined. Zero compensation; no apology; and when they repaired for the new battery, they rounded the number down. Poor Alamo, I had to chip in for them few euros at the shop. DO NOT DO Alamo.

I had booked 2 cars under. My pick up was supposed to begin from 1500 hours in the afternoon. My flight was delayed because of some reason and I had to come in at 2000 hours to pick the car. When I reached the pick up at 2000 hours, the reservation was canceled. The personnel there were not ready to listen, understand my issue. We were 8 people traveling on a holiday and this was by far the worst start. My reserved car was given to some other person as the airport personnel at Alamo did not even allow me to do a fresh reservation. Absolutely ridiculous and not acceptable. There was absolutely no communication that the reservation stands canceled if I do not make it by the airport by 1500 hours. Pathetic.

We rented a car from Alamo in Stanford, Florida to drive down to Fort Lauderdale at the end of July. While in Fort Lauderdale we unfortunately locked our keys in the trunk. In the end we had to tow the car to Alamo's counter for a swap since roadside assistance could not get into the trunk. The tow truck was more than 3 hours late despite getting routine text messages that the truck was on the way as scheduled (approx 70-80mins). After spending a whole day trying to resolve the problem, we finally got a replacement and was told by customer service that our stuff locked in the trunk would be put aside with our contract no. for us to pick up. We found out that this was not true.

We rented a car from Alamo at the Geneva, Switzerland airport. Because our credit card offers free car insurance for car rentals, we did not pay for Alamo's own, very expensive insurance. While parked in a parking garage, the car got side-swiped by an unknown car. When we returned the car, the agent took all the information, required a $5000 credit card deposit, and told us that within two weeks we would have a refund for the unused portion of the deposit. Well, that didn't happen. After three weeks of hearing nothing, I contacted Alamo's national/international reservation department. First they sent me to a national claims department, which sent me back to the original Alamo department I started with. Then the agent said she'd send an internal query to the proper office in Switzerland to find out what was going on.

Alamo at Detroit Airport - First car reeked of smoke, obvious no one actually cleaned it. Did not find this out until all luggage was loaded. When returning, the lady who checked us in was rushing us to get out of the car. We left behind a handicapped parking placard. Because of the nature of the item, I tried calling prior to the flight, after the flight and the next day. Got a lot of runaround, and NO ONE is allowed to just call the location (guess that would just be way too simple). Filed on the phone and online for a lost and found item. Was told I will only be contacted if they find it. At this point (two days later) I am assuming it went home in somone's pocket.

I rented a car on December 18th/2016. I rented a Chevrolet Cruze Silver Color. After all this time until now I got the stomach to talk about this negative experience with ALAMO (in Chicago O'Hare). I left a silver cross hanging from the rear view mirror inside the car. I was in the office checking out and closing the deal when I realize that I forgot my cross. I told the Parking Lot Manager, wearing a large black jacket and also I told to the parking guy, in a fluorescent vest, about the situation. They told me that everything will be found and I have not to worry, they will look at that. My wife and I were waiting for more than 1 hour and 30 minutes without any feedback. I spoke with three different representatives in the office but they did anything to resolve the situation.