Alamo Car Rental Reviews

They absolutely suck, I set up a rental through my Delta app and was supposed to get my delta sky miles for the rental and they never delivered. The car I rented was filthy smelt like cigarette smoke, 💩 on the floor. Never again will I rent from this fly by night so called organization. They suck.

After departing from SFO, I noticed that it indicated that there were 275 miles to empty. That seemed suspicious, but I had no experience with a Nissan Rogue so I dismissed it. However, after filling up a few days later, it showed 480 miles to empty confirming my suspicion that I was given less than a full tank. When I returned the car, I explained my experience and they said that I would get a $40 credit. Two and a half weeks later, I have received no credit plus they ignore my inquiries. They could have confirmed my story by checking their records for the vehicle.

Our vehicle broke down and had to be towed. They did not tell us about a certain fuel additive that had to be added. (AdBlue) When we finally found some at a gas station, we bought it and added it to the reservoir. It did not work. The car wouldn’t start. We were then charged $1956 for damages without any explanation. We had to wait 3 days for a replacement vehicle that ruined our plans. (Initially a representative said she secured a vehicle for the next day at an airport nearby. When I called to confirm that morning, there was no reservation, nor a similar vehicle that we needed).

I rarely leave negative reviews, but this experience completely changed my opinion of Alamo. Accepting reservations that you cannot fulfill, allowing customers to complete online check-in, and then leaving them stranded at the airport is unacceptable. I reserved a vehicle two days before my trip, completed the online check-in before arriving, and landed expecting to pick up the car I had reserved for a four-day business trip. Instead, I was told there were no vehicles available. The result was that I was left without transportation for the duration of my trip, forcing me to completely rearrange my plans. For a business traveler, this is far more than an inconvenience—it makes the reservation process essentially meaningless.

Updated on 07/24/2026: There was a representative that asked me to contact via email. I replied letting Alamo know that I have emailed numerous times and called and unfortunately the representatives I have encountered were inconsiderate and NEVER attempted to resolve my resolution. Don’t respond to my review if you are not attempting to resolve my concern.

The car was filthy dirty at pick up. Was supposed to be rented for 3 days. The next day I was told to return car to Monterey airport. It was rented from Monterey and return was for Long Beach originally. No matter how many times we corrected the kid at Monterey that the return was to Long Beach, he still entered it in as return to Monterey and shorted me 2 days. I called in to get it corrected and was told "stay put until the manager calls back". We sat in Long Beach for 3 days waiting for a call back and still 6 days later and I still haven't gotten a call. I called everyday for a manager. We then were due back in Phoenix and had to leave. We arrive at Phoenix airport to return the car and was told we needed to speak to a manager because it is still listed as return to Monterey. Manager "V" finally comes over and says she can't remove any charges but did see that I had been calling everyday and a lot of notes taken but still unwilling to correct anything.

Unfortunately, my experience with Alamo ended with a disputed damage claim of €965.28, despite the vehicle being returned personally to an Alamo employee at the Friedrichshafen location on 21.05.2026. Before the return, I contacted the station several times by phone and waited for a staff member to arrive. I handed over the keys in person and specifically asked for a return inspection. I was informed that an inspection was not necessary, and no damage was mentioned at the time of return. The deposit was subsequently released.

Hello. We have to admit the first contact was awesome. Chante in Boston just made us comfortable and was such a big help once we arrived. When we returned the car, Janet was also very very kind. Our second rent in Denver was also ok once we managed it. But Kevin made it all. He was just as the other colleague at the parking lot - so helpful and gracious. Good people, and the cars were in super condition as well.

Our flight got diverted to St. Louis during a weather delay over July 4th weekend, with a reservation booked for O'Hare. Alamo confirmed by phone that switching pickup to St. Louis and drop-off to O'Hare would be fine given the weather delay. Showed up to the St. Louis location and got a completely different story from an employee named Robin — rude, dismissive, and visibly annoyed that we'd interrupted her personal phone call at 3am. She refused to honor what we'd been told, tried to force us into a brand new reservation that only let us return the car to St. Louis (defeating the entire purpose), and wouldn't listen to a word we said. Ended up stranded at the airport for 18 hours with zero help.

I lost my keys on the beach. I called Alamo roadside assistance at 8:30 to make them aware of this. After discussing our option (singular), we agreed that a tow would be arranged and after the tow arrived I would click on the link provided via text to call an Uber to the Everett location where I would receive an exchange rental vehicle. I had poor cell reception near the rental vehicle and could not share my exact location, so I stayed on the line until I was able to confirm that both I and the representative I was speaking with were both looking at the same spot on Google maps. I received a link that would give me live updates as to when the tow would be arriving; this link was useless to me due to my poor cell reception.

I should have read the review before we rented from ALAMO Mallorca. They create damage to charge you. This was our first time renting from Alamo and it will be the last. When we arrived, they had girls that were dressed like they were in car sales. They treated the experience like a negotiation. We didn't want the upgrade but they berated us until we agreed. They made me purchase additional driver coverage, although I was the only one driving. Although I verified my coverage with AMEX before renting the vehicle, they threatened us with having to pay for the full 36k cost of the vehicle upon return. And then they said that almost everyone that does not purchase their insurance has a small claim.

They me a car that broke down and a lot of problems, the Assistant manager said she give me discount next time I rent, NOT. And the guy of gave me the problems car would not rent me a car I had reserved, because I recognized him as the one who gave me the problem car. And told the said it needs to be services he said it's OK.

Damage to car and wanted to exchange the rental car for one that was safe to drive from adjacent country... Office was unable to look up my car due to no rental agreement access outside the originating country.... Had a drive a rental car that due to mirror damage that presented a safety hazard for the rest of the term until I turned the car in originating country. (countries referenced are Spain and France) You need to review your operations process when a rental car is reporting problems across country boundaries.

I recently rented a a mini van at the Evansville, Indiana regional Airport on 5/18/2026. It was so easy and loved dealing with Alamo there! A big thank you to Kendall **, Tri-Brand Management Assistant who handled my rental. First they could not find my reservation but she did and she was great to work with!!!!

1 Star. Extremely disappointing experience at the Alamo rental counter at Sofia Airport. I had a confirmed reservation and presented a valid Texas driver’s license issued in the United States. The employee handling my reservation refused to rent the vehicle and canceled my reservation because my license had a small crack from normal wear while being carried in a wallet. The license was valid, current, and fully legible. What makes this even more frustrating is that within minutes of leaving the Alamo counter, I went to another rental company on the same floor of Sofia Airport. They accepted the exact same driver’s license without any issue and rented me a vehicle at a lower price than my Alamo reservation.

I rented a vehicle from Alamo Rent A Car through the USAA Perks program for my husband to drive from Missouri to Colorado for his daughter’s graduation. My husband is a veteran, and as a longtime USAA member, I trusted that booking through this program would provide a smooth and reliable experience. Unfortunately, that was not the case — and I want to be very clear that this situation was NOT USAA’s fault in any way. The issue was entirely with Alamo’s lack of transparency and communication.

Since I don’t own a car, I rent a couple of cars a month, typically in the fisherman’s wharf area of San Francisco, California. I’ve rented from Alamo, probably 15 times. It’s never a good experience, but today took the cake. I was taking a $30 Uber ride and almost to the Alamo location, when my phone rang telling me that my reservation had been canceled because they had overbooked. I arrived at the place of business only this should be confronted by the most snarky, unhelpful and rude person I have ever dealt with on a retail level in my life. Never mind that I had booked this car for weeks, for a very important appointment I have this afternoon in Sacramento. They simply didn’t care. He kept saying, well, we called you. 10 minutes before I arrived from my scheduled pick up.

I am very displeased and unhappy with the service I received at Alamo when I went to pick up my vehicle. There was only one person working at the counter with about 10 people in line. When I came out to get my vehicle, it was just sitting there with nobody directing me which vehicle was mine. I looked the vehicle over. It had scratches on the back and a ding in the windshield. Had different things that were not notated on my check out document. I return the vehicle, left the keys inside as the sign instructed. I went to the counter for my receipt for return. The woman at the counter said there was no one outside to check my vehicle in and it would be done within an hour. I didn’t receive a receipt until the next day in my email and did not receive the refund for my deposit of $400 yet as of today which was charged because I live less than 150 miles from the Rental location.

The best part of my Alamo experience at DTW this morning was my interaction with the agent, Valerie. She was professional, efficient, and expedited my rental car transaction. The best thing I noticed was her infectious personality. She is a great ambassador for customer service for Alamo. The industry needs more people like Valerie.

I read some previous reviews and was impressed, so I decided to give Alamo a try on my travel to Vancouver. I went online and decided on a compact SUV for my needs. The total price without 3rd party was $461 for 9 days with unlimited mileage. Felt like a great deal. So I booked it. Upon arrival at the airport, the representative did try to get me to upgrade to a midsize SUV, but I decided to stay with my current plan. When I got to the associate who was handling the vehicles in the garage, they showed me 3 to choose from.

DO NOT USE ALAMO RENTAL CAR. I have been dealing with them for over 2 weeks and keep getting the runaround on refunding an overcharge for a one way return. We had a snowstorm during our trip and the interstate was shut down on the route back to the Reno airport. I received an email back from the branch manager after 2 calls and messages to the main Alamo. The email assured me I would not be charged the exorbitant fee to return to Sacramento instead of Reno. I WAS charged that one way fee and have tried without success to have that charge removed/refunded to my credit card. And the LATEST, they refunded a partial credit to my card this week and just yesterday, RECHARGED THE REFUNDED AMOUNT.

I received a credit card charge that is not the same as the original agreed price for our rental. I called Alamo and they said they would get back to me after looking into it. NO Call back. At the airport they made me sign new paperwork at drop off where they added a bunch of stuff that they offered at pickup and I declined. DO NOT SIGN ANYTHING AT PICK UP. first you cant even see what you are signing on the little mobile device. Second they are changing the pricing. Third they probably make you go inside if you refuse when you are rushing to the airport.

I rented a minivan from Alamo Car Rental at the Fort Myers Airport during the Easter weekend and I hasten to mention the rental process from start to finish was what we expected, very good. The counter attendant was polite and professional. The minivan was clean and problem free and the return process on 4/6/26 at 6 p.m. was quick and easy. Our complaint is with the issue that occurred afterwards. On Tuesday 4/14 I received an email from the Alamo Toll Pass Program (which I assume is a third party vendor) notifying me that my credit card had been charged for a toll while driving across Alligator Alley on 4/5, Easter Sunday between 1:27p and 8:13p. However we never took that drive. Our rental vehicle was never on that toll road at anytime and in fact I have verifiable home security video proving the vehicle was in our driveway at our home during the hours of the toll statement.

In March 2026 I rented a small SUV from the Alamo office La Fortuna, Costa Rica. I was able to do most of the booking using the Alamo website, but it was difficult to arrange for a hotel drop-off and pick-up. I telephoned Alamo to make the arrangements, but the emailed confirmation was not clear. It gave vague street address information but not the name of the hotel. I phoned again to get this clarified. Two days before the rental date, I got an email from the local agent (Gerardo) asking me if I really wanted 2 cars. I replied that I only wanted one car and gave him my cell phone number. After that we communicated using WhatsApp and sorted everything out very well. The car was delivered and picked up as expected. The car was very clean and performed great.

After our van from Alamo was broken into they have left us stranded with a smaller car and have not contacted us as they said they would since last night. We have 5 adults and a three year old that will need to get back to the San Francisco airport to return to Pennsylvania. No call from them today at all. I would not use this company at all. We were going to have to rent from another company due to alamo's negligence.

We rented a midsize suv in Little Rock AR to use as family transportation and wedding decor pickup for two weeks in March. We arrived later in the evening and our Alamo agent was Deej. The selection of SUV’s in our category was limited and Deej helped us upgrade to a Wagoneer to accommodate our needs perfectly! It was so nice to find an agent that put the customers needs as a priority! Thanks Deej and Alamo for a great experience.

We needed to rent a car in Phoenix, Arizona. We compared prices online. Alamo seemed to be best for our fit. So, we rented a compact SUV. Got confirmation email right away showing breakdown of cost, exactly as showing online. When we got to Phoenix, we expected to be high-pressured into adding things, but we were not! We were asked once and that was it! The gentleman with cars took us directly to it and even helped load our luggage into the vehicle. The vehicle was exactly what we expected, a Mitsubishi Outlander Sport. On returning vehicle, the two gals were supper nice! They explained exactly where we needed to go. We checked our bags right there, didn't have to take to terminal. What a relief for people over 75 yrs old! We can't say enough for all the good and friendly help we had from all employees! Thank you so much! We will definitely use Alamo for our future rentals! Thank you again!

Everything was perfect by Alamo. We have rented weekly a midsize suv by Alamo from SFO to LAX. It was great experience for us from first moment at reception to last minute by drop off. I will recommend my friends and family Alamo without hesitation. Thanks for all.

Rented at Munich Airport on 3/5/26. Leo at the counter was wonderful. His English was perfect and he was so helpful in selecting my car and answering all questions. No attempts to upsell or make things hard (for example, asking for a copy of my car insurance as has happened at Eurocar). The car I rented was fine and both the pickup and return were very easy. I wish all agents were as good at their job as Leo!

I recently rented a car from Alamo at the Denver Airport location. I was particularly impressed with the service my friend and I received when we returned the car and were lucky enough to have Reed ** assist us. It was snowing hard, and we had the typical ski gear that can be awkward to haul from the car to the bus. Reed kindly took both of our ski bags so we could easily manage our other luggage. His help made a big difference in a stressful moment. He and the rest of the staff were kind, courteous, and professional. We ended our trip with big smiles on our faces. It’s refreshing to encounter people who truly care about their job and it shows.

We got a flat tire 45 minutes outside of Denver. The car did not have a spare. Alamo had no problem getting a tow truck to come get the car. As for me and my family (and luggage) we were on our own. Every Alamo employee started the conversation with, "Are you safe?" As long as I said yes they moved on. They said they tried to get me an Uber but had no luck, a Lyft again no luck. Then they said I should try on my own. If they could not get me a ride what made them think I could get one. I demanded they send a replacement car or an Alamo/Enterprise employee to come get us.

I had a tire blow out recently call to get assistance with no help. They wouldn't send a tow-truck nor anyone to BRING a tire, to get me back on the road. The vehicle did not have a spare tire. I, along with my 3 children sat on the side of rural road for over 12 hrs. The call center is a scam. They kept using the "if you don't feel say, call the police,' rebuttal. Each time I called in hopes of getting assistance they would either not allow me to speak, say there were no available drivers to send to you to get you to the next Alamo, or hang up. But lo and behold, when a family member called Uber they were there in less than 8 minutes. But allow said for over 12 hours there were no available drivers, Uber, taxi available. Never do business with them.

Chat agents are so disgustingly rude. I will also be filing a formal complaint. Agents crystal, Marketta, Alianna and Karen. They give attitude when answering questions and threaten to end for chat for 1 second after sending their message. They were ALL awful.

Never again. Upon arriving at the rental counter in New Orleans Airport, the woman was more interested in getting brochures from the National Car Rental Desk next door, cleaning off every single piece of equipment on the desk, putting away her pack of cigarettes and sighing before acknowledging me. Then when we get to the lot, the attendant tells me they don't have my car although I see it sitting right there. She then goes "Let me read the rental agreement. Oh, I see, the desk agent wrote the wrong car down." Then I had to listen to her moan about the lack of workers to clean the cars for a few minutes before me and my family could get the car. The car did work although the front suspension was making very worrying sounds the entire rental. Upon returning the car, I left a pair of prescription eyeglasses in it.

My experience was amazing. The customer service reps. Especially Ms. Angela, she was very helpful and helped me meet my needs. I was told a lie by Airport booking company CheapOair. No rental service at Airport. But Alamo customer at DFW saved the day.

I made a reservation for 1/31/2026 to Punta Cana airport, when I got to the Alamo front dest at the airport around 5:30 PM, the person at the front desk state that unfortunatelly they didn't have a car for me, I was alone, I was traveling alone, I felt very bad, in a place that I didn't know no one, I was there for around 3 hours hopeless and I didn't know what to do. I tried calling the Alamo company in the USA because the clerk told me his manager wasn't there and they only had cars for people who prepaid, like Expedia or another website. This never happens to us; my husband and I usually make the reservation and pay at the front when we arrive at the airport. I decided to take a taxi to the place that I was supposed to go.

After renting from Alamo I would not recommend. I experienced a hit and run and after my insurance and I paid to make them whole again they sent my family to collections and added a rental ban. Thanks Alamo! I will let my family, friends, and work know.

We booked with Holiday Autos but were passed to Alamo. On arriving at Fort de France, we were both surprised and agree to be faced with a notice to the effect that the agents had ceased trading. It was only by luck that we were able to secure a car with another agency, or our holiday would have been ruined.

I chose to rent a car directly from Cheddi Jagan International Airport and went with a well-known brand (Alamo) for convenience. Unfortunately, this turned out to be a serious mistake. I have rented cars throughout the Caribbean many times — often with local rental agencies — and have never experienced an issue. This time, I chose Alamo specifically to avoid complications after arriving in Guyana. Instead, this was one of the worst rental experiences I’ve had. I purchased the maximum insurance coverage offered, but was informed that tires and windshield are not covered. While this limitation is common in the Caribbean, most rental agencies allow you to purchase additional coverage to protect against unexpected costs. That option was not available here.

I am writing to formally share my recent rental experience and to request resolution regarding missing personal belongings and incorrect charges applied to my account. I rented a vehicle from your Orlando International Airport location. I would like to begin by acknowledging that the agent at the counter was extremely pleasant and helpful, and the vehicle itself was in good condition with no mechanical issues. The pickup process was smooth, and my initial impression was very positive. Unfortunately, the experience took a significant turn during my trip.