Alamo Car Rental

Recently my family and I rented a Suburban from the Alamo at Denver International Airport. The rental agent, Chappy, was cheerful and chatty while he was looking up our reservation. When he found out that we were there because my mother, who is terminally ill with brain cancer, requested that we all meet one more time in our hometown of Frisco he was so kind and gave us a free upgrade to a new Escalade. The upgrade was amazing but Chappy’s kindness was so much more important. I will definitely rent from Alamo again.

I was left stranded with no car by Dollar Car Rental. I went to the National/Alamo counter at PIE and Tisha (Trish?) did an outstanding job at hooking me up. Beyond a better vehicle than I would have had at Dollar I paid less! I was frustrated with my poor experience at Dollar but Tisha really made up for it. She was so professional and friendly and had us on our way quickly in a beautiful vehicle. Thank you Tisha for a great experience!

As a travel agent, I often hear about rental nightmares. They were out of the car that we had reserved. They upgraded us (at no charge) and were friendly and polite, making up for the error. We chatted while we waited for the paperwork to get settled and the desk employee walked us to our car, apologizing for the delay and the mistake. He went beyond the normal and made us feel like our rental mattered. Thank you, Grand Rapids!!

Rented a mid-sized car from Alamo through Costco recently. The car was available at the Costco rate although they had other cars including BMWs and Mustangs but at double the price. Had to say no three times to potential upgrades but understand they have an incentive to get you to upgrade. Put less than 400 miles on the car for the week but the car ran well and was clean.

Mercy the manager and the ladies are the best at Alamo Car Rental. Thank you for excellent service. I was in and out in ten minutes. They were all professionals. Thank you... Thank you. Hertz reminds me of the yellow cabs. They never thought Uber, Lyft or Juno would make it affordable. Hertz needs say are for ** business only. They also need to inform men like Dalmane that sexual harassment lawsuits apply to gay.

Below are the problems I experienced while renting a vehicle from Alamo (Airport) Little Rock, Arkansas on October 3, 2019 at approximately 10:00 AM CST. RES # ** and EXT REF # **. Agent was a small frame ** female. I do not have her name. Attitude: Very unprofessional. a. Did not seem to value me as a customer. b. Asked for my reservation: 1. Said they (Alamo) do not trust 3rd party vendors (HOTWIRE Booking Agent). 2. She was going to charge me an extra $200.00 because of that. 3. She did not have must trust in Debit Cards, they prefer major credit cards...even though I had already paid in full months earlier

AVOID ALAMO! Don't rent here. You pick up a car in a dark garage. In my case the car was wet and no any marks were visible. I stopped at the very first gas station and noticed the marks on the front door, made some pictures. I was pretty sure that the marks were reported already. However at the return they charged me for the repair and nobody cares about my pictures. Customer Service? They have NONE. Nobody replies to the emails. Nobody return your calls. They basically don't care about you. AT the final bill they also overcharged me for the service that I did not order at all. There is no way you can get money back. Never ever rent a car in Alamo.

Midway Airport 10/12/19. Had a prepaid reservation. They had no cars. Nothing. Had many people waiting for hours and didn't care. Stuck with no options. I asked to get my money back and call Uber and the stupid agent said "I ain't got yo money and I can't make cars show up" So distressing for all and Alamo didn't care.

Snow tires are required in British Columbia as of October 1. Alamo at Calgary International Airport would only comply with the request with additional payment of $15 per tire per day. This is simply outrageous since BC is the neighbouring province. I was able to rent a car from Enterprise with snow tires at no additional cost. Furthermore, it is already snowing in Calgary today and it is not the first snowfall for this fall! Alamo should be more accommodating if they want business and not get stuck on provincial requirements which recommend December 1 as the date for snow tires.

We had a very bad experience with Alamo LAX. Seems that nobody in the company had the knowledge on how their system works neither was trying to help to solve our issue. We wanted to extend our car and change the return location, we had 3 different information given on the phone and had to come to the office to make a change. When arrived we spend 3h with no result.