Alamo Car Rental Reviews

Impeccable service! We rented a Hyundai Palisade from Alamo in Tennessee! The vehicle was clean and had no mechanical problems! However when we returned it we were late to catch our flight and mistakenly left our personal car & house keys in addition to our jewelry bag with Lacoste watches and coach sunglasses in the glove box! Ten minutes before boarding our flight we realized what happened! The staff at Alamo was all helpful & honest with us! Customer service Daniel, A lady by the name of Terren & Nick the person who received the vehicle when we returned it! We live in Florida & was rather delighted to have all our items returned to us! With service like this we would recommend Alamo to anyone and will always continue renting from Alamo anytime we need a vehicle rental!

I loved the smooth of the process. Excellent that we could choose among dozens of different make and models of cars that have the same cost of rental. We chose a hyundai tucson with 19k miles and a lot of driving assists features that make the car almost drive by itself in the endless traffic lines between miami and weston, The car also had cameras everywhere including frontal. Huge screen. Friendly interface with our phones (both at the same time). Everything was fast picking up and dropping off the car. Super cheap rental. I picked up the car inii international airport and returned it to fort Lauderdale without additional cost. Almost all the rental companies charge a fee for returning the car to a different place. I could use my insurance. So, I didn't pay extra for it. They also have text service where you can ask questions or report a problem. It is my first time using Alamo and in the future I will be renting cars only with them. I recommend it 100%.

We went to another rental place and we were stuck without a rental car far away from home and 2 hours away from our destination late at night. We called Alamo and got a rental with ease without any hassle with a quick phone call. Our previous rental reservation misguided us which left us sorta stranded. We were in and out within 5 to 10 minutes at most. They were so kind and very helpful and made me feel so much better. They gave free cold water and had someone to help us get to the car and got us on our way quickly and stress-free.

I recently rented a Ford Escape from Alamo in Chicago (ORD). After getting through security at M concourse I discovered that my husband had left his phone in the car. I tried to call the lost and found line but only got a request for the Ticket number. Very frustrating. I left my husband with our belongings and left the secure area. I boarded the train back to car rentals. Got upstairs where we had dropped off the car.

I won’t go into all the details but I highly recommend Alamo!!! We were in a jam when we landed and the girls working the counter were helpful, caring, friendly and understanding!!! They helped us get on the road and on our way! Unfortunately they only had a truck left so we took it! I brought my sister back to the airport on Thursday and I didn’t fly out until the following Monday! I went in and asked if we could trade it in for something as I was not comfortable driving the truck (my sister had done all the driving). They were very sympathetic and understanding and got me and my 90 year old grandma in a nice little suv and on our way!

We spent a couple of hundred dollars more and RESERVED a Luxury Sedan for the week: "Luxury - Audi A4 or BMW or similar". However when we arrived at 5pm, we were very disappointingly told there were no Luxury sedans of any kind available and that they rarely got them at the Richmond Airport anyway. (Why wasn't I warned in my paperwork with an asterisk or something to properly set my expectations?)

Having completed the paperwork & went over to the carpark at Orlando airport to pick a car, told no SUVs. Have to take a saloon car! Problem, not enough trunk/boot space for 4 cases! Which is why we asked for an SUV. After checking loads of cars & going back to the manager 3 times & being told we would have to pay for an upgrade to get the car we had paid for, he relented & let us have a Kia Sportage. He said a major issue is lack of vehicles after the hurricanes.. Patrick the manager was very sympathetic to our situation. So a happy ending for us... & We are having a great holiday...

We rented a full size car through Costco. The pick-up and return was in San Diego during the last week of September 2024. The check-in experience was smooth and uncomplicated with no up-selling which very nice. The car was a Toyota Camry which worked well, however the front left tire had a slow leak. I had to add air several times which cost each time, upon returning the car I mentioned that the tire had a slow leak, (didn't want someone else to have the same problem) and that it cost me each time, without hesitation the rep said to see a manager and they would reimburse me. The manager was very apologetic about the leak and offered a discount to cover the cost, the discount was much greater than the cost of the air, this is excellent customer service. The whole experience was awesome and I look forward to renting from Alamo in the future.

We recently rented a car through Alamo, expecting a reliable service. Unfortunately, what followed was a deeply frustrating ordeal that left us questioning the ethics of both Alamo and Enterprise. During our rental, we were involved in an accident where the other driver was clearly at fault. All parties, including insurance, agreed on this. We provided thorough documentation: photos of the accident, a fault report from the insurance company, and letters closing the case, confirming the other party’s responsibility. However, when it came time for the at-fault party’s insurance to pay, they denied coverage. Shockingly, Alamo and Enterprise then decided to pursue us, the innocent party, for payment.

Updated on 11/18/2024: I just spoke with Alamo about a complaint I had as they told me to call them to discuss. I will paste the original complaint below. They never told us at the counter about a $24.75 charge we would be hit with for the "privilege" of paying tolls. They are playing the blame game saying they have no responsibility to tell us about it or that we could use the cash lanes or use our own transponder to avoid this outrageous fee. They are blaming the tolling authority although they deal directly with the tolling authority. Please don't ever use this company to rent a car. I will be getting my money's worth out of this charge through further review opportunities and word of mouth, i.e. social media. They will reap 10 times the harm they sowed financially with me. They picked the wrong person to rip off!