Alamo Car Rental Reviews

We rented a full size car through Costco. The pick-up and return was in San Diego during the last week of September 2024. The check-in experience was smooth and uncomplicated with no up-selling which very nice. The car was a Toyota Camry which worked well, however the front left tire had a slow leak. I had to add air several times which cost each time, upon returning the car I mentioned that the tire had a slow leak, (didn't want someone else to have the same problem) and that it cost me each time, without hesitation the rep said to see a manager and they would reimburse me. The manager was very apologetic about the leak and offered a discount to cover the cost, the discount was much greater than the cost of the air, this is excellent customer service. The whole experience was awesome and I look forward to renting from Alamo in the future.

Impeccable service! We rented a Hyundai Palisade from Alamo in Tennessee! The vehicle was clean and had no mechanical problems! However when we returned it we were late to catch our flight and mistakenly left our personal car & house keys in addition to our jewelry bag with Lacoste watches and coach sunglasses in the glove box! Ten minutes before boarding our flight we realized what happened! The staff at Alamo was all helpful & honest with us! Customer service Daniel, A lady by the name of Terren & Nick the person who received the vehicle when we returned it! We live in Florida & was rather delighted to have all our items returned to us! With service like this we would recommend Alamo to anyone and will always continue renting from Alamo anytime we need a vehicle rental!

I loved the smooth of the process. Excellent that we could choose among dozens of different make and models of cars that have the same cost of rental. We chose a hyundai tucson with 19k miles and a lot of driving assists features that make the car almost drive by itself in the endless traffic lines between miami and weston, The car also had cameras everywhere including frontal. Huge screen. Friendly interface with our phones (both at the same time). Everything was fast picking up and dropping off the car. Super cheap rental. I picked up the car inii international airport and returned it to fort Lauderdale without additional cost. Almost all the rental companies charge a fee for returning the car to a different place. I could use my insurance. So, I didn't pay extra for it. They also have text service where you can ask questions or report a problem. It is my first time using Alamo and in the future I will be renting cars only with them. I recommend it 100%.

We went to another rental place and we were stuck without a rental car far away from home and 2 hours away from our destination late at night. We called Alamo and got a rental with ease without any hassle with a quick phone call. Our previous rental reservation misguided us which left us sorta stranded. We were in and out within 5 to 10 minutes at most. They were so kind and very helpful and made me feel so much better. They gave free cold water and had someone to help us get to the car and got us on our way quickly and stress-free.

I recently rented a Ford Escape from Alamo in Chicago (ORD). After getting through security at M concourse I discovered that my husband had left his phone in the car. I tried to call the lost and found line but only got a request for the Ticket number. Very frustrating. I left my husband with our belongings and left the secure area. I boarded the train back to car rentals. Got upstairs where we had dropped off the car.

I reserved car week before my trip. When I got to the counter I was informed that they will not rent to me because my license was "flagged". They suggested I call their office and straighten it out with them -- AT 2 O'CLOCK IN THE MORNING! It would have been so easy to inform me of the problem when I made the reservation, they did ask me for my driver's license after all. Company is run by bunch of idiots.

This company should get 0 stars. We reserved a car 5 weeks in advance and paid in full using a credit card. We also made it clear we would arrive at Sacramento airport at 9:10pm, and noted the flight number. We got to the rental desk at 9:30 and we were told they had no cars. We told them that we reserved and paid in advance. That meant nothing - Reservations Mean Nothing. Later we received a PARTIAL refund of our $307 payment - we got a credit of only $207 on our card. We are in the process of filing a complaint with our credit card company.

We rented a van for when our children and grandchildren visited us. The rental experience was excellent. From the pickup counter agent on Feb 22nd at PSP to the entire two week rental and the drop off, everything was perfect. The van was a hybrid and we used almost no gasoline and it ran amazing. Thank you for making the visit fantastic.

We reserved a “Large 4x4, Volvo XC60 or similar” for a weeklong rental at Barcelona Airport from Alamo. Upon arriving, they told us they had our car, and escorted us to an Audi Q3. We specifically reserved the “Large 4x4” option since we had ski equipment with us and 4 adults with baggage. They told us that our rental contract allowed Alamo to substitute the reserved vehicle with any “similar” vehicle. We were aware of this. However, in no way is the Q3 “similar” to the XC60, except that they are both 4x4.

I reserved a minivan last September for a Florida trip in February. We had a late flight and went to pick up the van at the airport. We had to wait in a small line and observed several upset customers, went it was our turn we found out why. They only had compact cars. We had a family of 5 with luggage, one compact car wouldn’t cut it. We ended up getting 2 tiny cars, the second was free thankfully. The guy helping us was very apologetic and said I could swap out the two cars for the van at any Alamo affiliate.