Alamo Car Rental

My wife and I were making a rental via Alamo. After finishing everything else, we tried to enter our info to pay now ($242 cost), and we got an error message that said: "card type not supported". They kept trying to redirect us to the pay later option ($254), which is $12 more. We tried a few times, then called the local office at our destination airport. They took all the same info as the website but quoted us the $254. I said I'd like to pay now at the same $242 on the website. They informed me they cannot take payment info in advance, so I have to do that option. I canceled my entire purchase and further research showed their website can only take credit cards. Setting aside that many people use debit cards, so that's arbitrary and exclusionary, the fact that every option pushed me back to the one that costs $12 more is a blatant representation of nickel & diming customers.

I rented a car to see my elderly mother in Fort Meyers Fl. The 2 day car rental was contracted at $108. My flight was cancelled. The only choice I had was to drive to Savanah. I called they said the charge would be $340. I had no choice. When I got to Savanah (15 hours past the original $108 drop off time) they said I now owed $448.90!!! I had this car barely 3 days in total. How can you justify how you keep changing the prices? Alamo's answer, oh we can. You should have locked into the price it changes every minute. I thought I did! What??? REALLY and you want people to rent your cars? BEWARE of this company's policies. It's PRICE GOUGING AT ITS FINEST. Shame on Alamo.

We booked a rental car in San Antonio worth $2500 USD but never received the car because my passport and license were not issue by the same country, despite this never being specifically stated as clearly anywhere as a requirement. This left myself and my family stuck at the airport without a rental (luckily Sixt saved the day). To make matters worse Alamo just shrugged their shoulder and ‘apologised for the inconvenience’ - yes, it’s highly inconvenient to be on the other side of the planet to find you can’t rent the car because you don’t make your document requirements clear at the time of booking!!!

We spent the first weekend in March in Orlando, FL and upon arriving to the airport in Sanford, FL at 10pm proceeded to the baggage claim and then to our rental location. The lady at customer service was very nice. Then when we stepped outside to find our midsized rental car, an attendant asked us if we wanted an upgrade to a F150 pickup. We agreed as this is what we drive back home in ND. We were tired and exhausted and just got in to drive away. After getting a few blocks away we started noticing the subpar condition of the vehicle. The backseat light was missing, some of the door seal rubber was loose, there were dents and dings to the vehicle. I took photos of some of the fore mentioned items.

I booked a minibus from Barcelona airport months in advance. The night before I was due to fly out I was sent an email saying that the bus was not available and they couldn’t understand how I’d made the booking as they hadn’t had one available here for months. This led to a very stressful and expensive couple of hours in the airport whilst I tried to book another bus just hours before my flight when I happened to see the email. I had 6 people depending on me for transport during their holiday for the following week. Utterly disgraceful behaviour by Alamo / Enterprise.

Bad review: Do not rent from Alamo. Lousy customer service. They refused to retrieve my personal GPS device from rental car. I called and they said car is available, not rented yet. But they did not bother to get the device and ship it. I lost 6.5 Garmin GPS device because customer service is too busy to pick the device and send it to customer. Lost and found is useless. The entire experience is a sham. Do not forget any belongings in rental cars. Do not rent from Alamo.

Hello, I just received my Alamo Rental Agreement # **, Invoice # ** and they charged me for the lock out (I locked the car with the keys inside), but as you can check in their records, I was waiting for 3 and a half hours for the service and wasn't attended. I had to hire another service provider and pay for it from my own pocket because Alamo wasn't able to help me. So, I would like a refund for that 65.00 USD they charged me and didn't do. I will wait for you response on that, please. Have a great day. Bernardo

I reserved a minivan from Alamo at the Ft. Myers airport. The wait at the Alamo counter was significantly longer than any other line. The kiosk only partially worked, and so I had to return to the long line. The clerk abruptly told me I could have saved $15 per day (times 10 days) for a second driver had I booked the rental through Costco. After completing the check-in, there was an unusually long wait in a second line to actually get the vehicle. I did not rate lower than 2 stars because the vehicle was clean and in very satisfactory condition.

I was forced to change my flight due to a cancelation and had to route to another city. Alamo did NOTHING to help me with doing that and charged me an additional $500+ fee to drop off in Orlando instead of Jacksonville. I was treated poorly on the phone and no one even TRIED to help me. I have spent THOUSANDS of dollars with Alamo and this is how I'm treated? I am a frequent traveler but NEVER will rent with Alamo again, and you shouldn't either. I've dealt with so many other companies that will treat you like you matter.

Needed to change drop off point from West Palm Beach to Fort Meyers (Florida) due to airline flight cancellation due to Covid of flight crew. Alamo charged me $500 to do so even though turning in on same day. Further - first rental car had broken mirror and had to drive back to exchange. Outrageous exchange fee - will not use Alamo again and travel often using Expedia. Customer service worker was also smug.