Alamo Car Rental

I rented a car from Alamo in January of this year in San Diego. I never purchase the additional insurance. I was billed for the additional insurance by Alamo. When I called to question this I was informed that I had signed an estimate for a total amount including insurance. This is true and my bad as I was in a hurry to get my car and was not paying attention. However when I reviewed my contract with Alamo I did not initial or sign the waiver for additional insurance and declined by my signature all other coverages. So in spite of my declining additional coverages they added it in anyway and are refusing to refund money for the additional coverage at 19.99 per day for 10 days.

My travel agent booked a car for my trip to Maui, HI. We picked up the car and were told to check the car for dents larger than a golf ball. Seeing none, we said it was good to go. The car was silver and with the narrow parking spots and the sunlight we did not see a small crease on the bottom of the driver's door at that time. We saw it when we looked at the car from a distance when we parked at our hotel, but it was just a small crease. When we returned the car they filed an incident report and claim with our insurance company.

When I returned the car to Tampa Airport I reported the poor condition of the vehicle and was informed (and given a receipt) that $60 would be credited to my account, a manager would call and $100 in vouchers for my next rental. The $60 credit did not get applied and I was informed that the clerk when I picked up the car had not input my credit card details. There was no phone call from a manager and no vouchers sent out. I've email and spoken to two managers. Still getting the runaround. Disgusting customer service...avoid!

I made an online reservation over Sell Off Vacations website for a car rental with Alamo in Mexico City's Benito Juarez International Airport at International Arrivals Terminal 1. When we got there Alamo said we do not have any cars and would not honor the reservation, even though it was a confirmed reservation. We had to go to Hertz and pay 10 times the advertised rate to get a car without a reservation. When we drove by Alamo's yard it was stuffed full of vehicles, so they lied to us when they said we do not have any cars at all. They were advertising one rate, and then refusing to honor it, instead forcing people to pay much more than the advertised rate to get a car from some other rental company. I even offered to purchase insurance at the rental counter, but one look at our reservation, and they said no cars are available. Pure bait and switch advertising!!!

Just want to let folks know how much I appreciated Alamo's staff (Mr. **) helping me and my family recently with getting an affordable rental car and saving our vacation. Recently, I reserved an Alamo mini-van through Expedia.com. The pickup was at the St. Louis airport and was set for 9am on 3/24th. Due to delays, we got to the airport at 2pm. Unfortunately I did not realize that with Expedia, the cost changed dramatically since we did not pick up by the scheduled time. The new cost was 60% higher and would have blown our vacation budget. Mr. ** listened to our plight. He then worked furiously on the phone and got authorization for a greatly reduced special rate. By doing so, he saved my sanity and our family vacation budget and plan. I just wanted to let Mr. ** know how much we appreciated him helping us. We don't usually use Alamo but will from now on.

10 days after I rented a Subaru out of the Orlando International Airport I received a claim that there had been damage to the vehicle. I immediately went into panic mode and remembered a scratch I had noticed (not bad btw completely buffable) on the driver side door. I hadn't thought anything of the scratch because of the way that the rental was set up. Upon arriving at the airport I went to Alamo and signed necessary documents for my rental, they directed me to the parking garage and I went out to get my economy sized car. When I arrived the man saw my paperwork and said, "Would you like a van instead," not really wanting a van I said, "Sure." He said, "You know what just pick out anything, the keys are inside." I found a sporty Subaru for my week and was quite pleased. With the attendant nowhere in sight I hopped in the car and drove to the exit where they scan the car and send you on your way.

This is our last time using Alamo. We’ve become so fed up over the poor quality and lack of care when it comes to the car itself. The customer service was excellent, but does not even begin to cover for the car quality. Every car we have rented so far smells like strawberry chemicals, which they use to mask the smell of how dirty the interior actually is. When we finally complained to them about how dirty the car was, their only response was “we don’t have the time to clean every single one.” What they meant to say was we clean them when we feel like it. Also, our last car broke down while we were at least 20 miles away from our destination. Not to mention that the windshields were dirty and there is never any wiper fluid in their cars. Needless to say, we Uber everywhere now.

We rented a car from Alamo Rental at the Jacksonville, FL airport. We were talked into the additional insurance on the rental which they said was "full coverage." We were hit head on. We spent the next 24 hours attempting to call their Customer Service Line to report the accident, but nobody ever answered. We received a bill from Alamo after the liable party's insurance paid out charging us for $780.00 in "lost rentals" and "admin fees." We asked to see the subrogation demand submitted to the responsible party's insurance because according the claims agent, they do cover the "lost rental fees" but would not cover the admin fee of $150.00.

Before I begin, let me clarify that this review refers to my experience in the town of El Calafate, south of Argentina. But, as Alamo intends to be a worldwide organization, should not allow operations as their franchises in El Calafate (namely Fiorasi Rent a Car) to exist. In summary: a real trap for extras, with lies and vicious tricks. Delivering defective cars, and then mistreating Clients, with threats even, in order to dishonestly increase their profit margins. I will not rent Alamo anymore in Argentina, for sure, and worldwide, as they seem to allow dishonest operations like the one held in El Calafate, Argentina, to exist.

WORST EXPERIENCE EVER... renting a car from Alamo was extremely frustrating. Their agents are rude and very suspicious to what is or isn't a valid driver's license. They would not rent a car with a temporary license and even called for police assistance, wasting the officer's time, trying to validate the license. Calling their customer support was no help and the pre-recorded message at the beginning of the call had more character than the agent I spoke with. I have 2 other reservations with Alamo in the near future that I will be changing to a different company in the morning. Horrible experience.

I recently rented a car while in FL for four days. Unknown to me, we had a SunPass on our vehicle. As a result we were charged $13.00 for tolls about ten days after our return. Unfortunately, we paid for those tolls in cash as we traveled. In NYS the E-Z pass triggers a red/green light if you have one in the car. Guess that does not happen with the SunPass. Meanwhile, we paid double for the tolls. That amount adds up with all the rental cars in FL.

If I can give them a zero I would... I've rented many many vehicles and this was my first time renting with Alamo. Trying to get the best deal as always I booked my rental and checked the prices the day of and realized price had dropped $19. I let the rep know to price match their price and he told me he couldn't and I would need to cancel everything and rebook the rental. I let it slip and just continued since I was still getting a decent price.

On a recent trip to Colorado, we had a bad experience with Alamo which was not the first. We arrived at the Alamo counter late and was greeted by a friendly counter agent. She looked up our reservation and concluded that it was what Alamo calls a “DRIVE HAPPY DEAL” package. The deal was represented as a premium package which will afford Compact or Larger for the cost greater than a compact (nearly twice the price). Well upon arrival at the Alamo location, that’s not what was provided to us. After much discussion with several rude Alamo representatives including the location manager, I had no other choice but to pay yet again for the upgrade (as it was 1 am). Alamo’s position is that they will offer the vehicle that they have surplus at the time and at the location. Not true as there was more full size vehicles at this location than compact.

After renting a car in Kona, Hawaii, I will never rent another car from Alamo Rent A Car. At the time of rental, which was late in the evening. They did not go over the car with us to check for previous damage (paint transfers, etc.) from previous renters. Since that was not done and we accidentally cracked the tail light during our rental, they are charging us with damage that was not done by us. They did not even look at the vehicle when we returned the rental and told them about the tail light. They only filled out the paperwork. They are now charging us for paint transfers on the rear bumper ($1200, instead of $300) along with the cracked tail light. I will never rent another vehicle from this company.

Alamo Car Rental customer beware. I made a reservation online with a credit card. Attendant needed card to pick up. I did not have that card so gave them a different card to pick up card and was charged twice without knowing. They should of told me. Had to wait 15 mins for bus to even take us to rental place.

I rented a car at the Fort Myers airport. The staff was very pleasant, and the car I got was clean. 5 days later I was running errands, and when I came out of the store, the car wouldn't start. I called Alamo and customer service was polite. She said it would be a $70.00 charge. Why do I have to pay for Alamo's car not starting!? Not only was it a $70 charge, but what they failed to tell me was they added an 11.11% fee + tax bringing it to almost $89.00. Again, why am I paying this?! They sent me to Enterprise to get another car, and said they would send an email to explain why I was there. I arrived at Enterprise where the employees there were dumbfounded about why I was there, and said they had not received an email. All of this took 3 hours out of my vacation plus an extra $89.00 out of my pocket. Alamo hasn't offered any apologies or vouchers etc.

I had a SUV rental from Alamo Car Rental from Detroit airport location and it was the worst. They have worst service and bad attitude. But the real reason I am doing this review that when I put the SUV back to them I forgot my garage door remote. And I rarely call them. As soon I got to my house that was after I return it 20 min and I am sure that they didn't even touch the truck yet or clean it. So I call them and they put me on hold around 5 min and the woman on other line she told to hold an again. And I thought she going to grab it for me to hold for me or call somebody from outside to bring. She didn't even bother.

Had to switch auto rental dates from Saturday to Sunday on a trip to Kona, HI due to American Airlines flight delay (snow in Chicago). My Saturday auto reservation was $450 for 17 days. When I rebooked, for the next day for 16 days (same car) it was $1540.

When are you out of the condo we were pressured very very pressured to buy a car insurance and to move up into a bigger car. We were satisfied with the new Sunday we're giving us and the customer service rep was not satisfied. She was pushing it and pushing us and we found said, "No that's it." She proceeded to pressure us to buy insurance. We explain to her that our insurance company has coverage for the rental. She said, "If you do not think it will take $500 out of your account even if there's a scratch on the car when you bring it back."

I reserved a luxury vehicle for a week and got a BMW X3 SUV. Although it was acceptable, it was not what I wanted. There was no explanation or discussion. I got what I got and was charged the same rate. Probably not coming back to Alamo. I was disappointed.

Salesman stole from me and company refused to acknowledge or even call me back after being informed. Car had issues that were not disclosed. Only got 1 star because I had to choose something to continue. BEWARE!!!

We booked our car and GPS by our travel agent in Holland. When we left the desk in Orlando, I asked if the GPS was in the car. It was not, they gave us a box with a GPS. We signed for it, we thought it was a deposit for the box. And now you charged us 304.44 Dollars for using the GPS. We did not asked for this TravelTab Adventurer, only for a GPS. Which our Travel agent already paid for. The rental car was super, only this 304.44 dollars gives us a big headache.

My wife and I planned a trip to Branson, MO for November 2017. We booked the flight to Little Rock, AR and a rental car with Alamo in October to allow plenty of time to have reservations established. Our flight arrived in Little Rock on Wednesday night at 10:30 PM. We went to the Alamo desk and it was CLOSED. When outside to check where we would pick up the car - totally dark and NO CARS. Neither did Enterprise have any cars. Spoke to Mr. ** who said sorry they have no cars left. So we had to go back inside and rent a car from Avis at double the price. The people at Avis said this was a normal situation during the week to have no cars after 5:30 PM.

We rented a car in Alamo through economycarrental. I requested a Ford E or similar since we were a party of 8 and a lot of luggage. We received confirmation and quotation for ~US800. When we arrived my husband and brother went to Alamo’s counter and...surprise! They stated the class of car we requested was not available. The only thing they could provide was a smaller vehicle (suburban) and over US2,000. I wrote an email to economycarrental about this issue. They answered a couple of days later requesting images of the contract.

After being overcharged $370.00. I called customer service as many would. I talked to a nice lady and she tried to help me the most she could. Said she would have the person I needed to talk to contact me. So I left her my number. After waiting 3 hours and not hearing back from the company. I decided to call back to get the situation handled and was hung up on, so I called again.

Rented vehicle at Houston Hobby Airport with the intent returning vehicle to Houston Bush Airport. The agent wrote it up as returning to Hobby. I brought it to her attention and she said there may be a small charge to drop at Bush. My mistake was taking her word for it and not getting it writing, after all it is just across town. When I returned vehicle to Bush there was a $62 extra charge and my contract was voided. No one at Alamo's customer service was willing to adjust the extra charge.

After trying many car companies over decades of travel, I've ended up using Alamo as #2 (Enterprise as #1). I can't stand bad customer service, and I've had generally good service from Alamo over the years.

Picking up this Toyota Camry at Lehigh Valley airport was fast and efficient, but it was in the lot, covered with salt following a snowstorm the previous week. We should have returned to the rental booth, but we were anxious to reach our destination and left the lot. When we realized we couldn't see through the back window or side mirrors we had the car washed ASAP. So much for saving time! As we drove out of the lot "maintenance required" light came on and has stayed on. Ever try to reach someone to talk to?

I had rented a car for 12:30 am on Dec 14th. My flight was delayed and I arrived at the airport after Alamo was closed. I had to reschedule my car rental but they did not charge me any extra and in fact went down on the already low rate. I have had delays before and have had to rebook at a much higher cost. Thank you!

I had quoted and done a reservation at ALAMO website, and when I arrived at ALAMO at Miami Airport, the salesman at front desk told me I had to contract a car insurance because it was mandatory. It has costed me almost twice price of car rental! I sent several contacts unsuccessfully! They do not care!!!