Alamo Car Rental Reviews

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About Alamo Car Rental

Alamo Car Rental is a car rental agency with locations throughout the United States. Features include online check-in and discounts for Alamo Insiders members. With the Drive Happy app, customers can create and modify car rental reservations. The company also offers car seat rental, GPS navigation, Sirius XM and ski racks.

Pros
  • Easy reservations
  • Discounts available
  • Online check-in
  • Mobile app
Cons
  • May charge fees for drivers under 25
  • Credit card required

Featured Reviews

Burleson, TX
Verified purchase
…The rental agent, Chappy, was cheerful and chatty… When he found out that we were there because my mother, who is terminally ill with brain cancer, requested that we all meet one...

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Aberdeen, MD
Verified purchase
The experience was great and I would be more than happy to use the service again and recommend to friends and family. The value for the rental was great. The staff was very profes...

Read more

What is Alamo Rent a Car?

Alamo is a rental car provider with locations around the world. Drivers choose from a wide variety of cars, trucks, SUVs and vans, including everything from economy sedans to luxury sports cars.

You can book, modify and check in for your reservation online, which lets you skip the line and go directly to your rental upon arrival. Alamo also offers last-minute deals and other savings options.

How do you rent a car from Alamo?

When you select your rental car online or in the Alamo app, you have multiple options for body style and vehicle type. Alamo offers both automatic- and manual-transmission cars, SUVs, vans and trucks, including economy, fuel-efficient, luxury, sports and muscle cars.

Once you make a reservation, you can modify or cancel it using Alamo’s website or the app. On the day of your reservation, you have the option to check in online and go straight to your rental when you arrive.

Alamo prices

Alamo rentals typically cost from $90 to $160 per day and $300 to $800 weekly. Small economy cars usually fall at the lower end of the range; you’ll have to pay more for large premium vehicles. The company offers many deals and coupons, including for last-minute rentals, military personnel, one-way travels and upgrades. Be sure to factor in the costs of add-ons, insurance and the cost of gas. Alamo might also charge a fee for drivers aged 21 through 24.

Alamo FAQs

How much is the rental deposit for Alamo?

Alamo doesn’t charge rental deposits for reservations. However, it does place a hold on your credit card for the anticipated total.

What discounts does Alamo offer?

Alamo offers military, last-minute and partner discounts. You can apply coupons and promotion codes during checkout. Sign up for the free Alamo Insiders membership for additional discounts.

Does Alamo charge a one-way fee?

Yes, Alamo charges a one-way fee, known as a “drop charge.” The amount of this fee varies by rental location and time of year.

Can you rent a car from Alamo with a debit card?

No. You must rent a car with a valid credit card in your name. This is required both online and in-store.

Is Alamo a good company?

Alamo is an established car rental company with competitive pricing and extensive vehicle options. Note that it requires a credit card for all rentals and usually charges a fee for drivers under 25. You can easily book and modify your reservation online or with Alamo’s mobile app.

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Alamo Car Rental Reviews

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    How do I know I can trust these reviews about Alamo Car Rental?
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    Page 1 Reviews 0 - 5
    Customer ServicePrice

    Reviewed May 21, 2025

    I have used Alamo twice now, and have had good experiences. The cars have been good quality with no issues. I recently had to extend a rental after picking up the car. When I called customer service they gave me a price that was double for the extra days. I was quite upset, but needed the car, so I said okay. After my trip I called customer service again and asked if they could help me with that. I received a phone call only a few hours later saying that they will change it to the original price per day and I will receive a refund of the extra charges. I am very grateful for the quick response and help. However, I have mixed feelings as I'm not sure why they doubled the charge in the first place, while I was desperate. Overall, I think they have decent prices and good quality cars when you rent in advance.

    Thanks for your vote!
    Alamo Car Rental
    Response from Alamo Car Rental

    Thank you for your feedback, Devorah. If you have any questions, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thanks. – Lisa

    Customer ServiceCoveragePrice

    Reviewed Nov. 19, 2024

    We rented a full size car through Costco. The pick-up and return was in San Diego during the last week of September 2024. The check-in experience was smooth and uncomplicated with no up-selling which very nice. The car was a Toyota Camry which worked well, however the front left tire had a slow leak. I had to add air several times which cost each time, upon returning the car I mentioned that the tire had a slow leak, (didn't want someone else to have the same problem) and that it cost me each time, without hesitation the rep said to see a manager and they would reimburse me. The manager was very apologetic about the leak and offered a discount to cover the cost, the discount was much greater than the cost of the air, this is excellent customer service. The whole experience was awesome and I look forward to renting from Alamo in the future.

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    Alamo Car Rental
    Response from Alamo Car Rental

    Hi Steven, we are very happy to have provided you with such a positive experience. We look forward to seeing you again. – Lisa S

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      Punctuality & SpeedStaff

      Reviewed Sept. 13, 2024

      Impeccable service! We rented a Hyundai Palisade from Alamo in Tennessee! The vehicle was clean and had no mechanical problems! However when we returned it we were late to catch our flight and mistakenly left our personal car & house keys in addition to our jewelry bag with Lacoste watches and coach sunglasses in the glove box! Ten minutes before boarding our flight we realized what happened! The staff at Alamo was all helpful & honest with us! Customer service Daniel, A lady by the name of Terren & Nick the person who received the vehicle when we returned it! We live in Florida & was rather delighted to have all our items returned to us! With service like this we would recommend Alamo to anyone and will always continue renting from Alamo anytime we need a vehicle rental!

      Regards,
      Randy& Sherry **

      Florida

      Thanks for your vote!
      Alamo Car Rental
      Response from Alamo Car Rental

      We appreciate your feedback and we’re happy to hear our team was able to provide you with a great customer experience. We hope to see you again soon. –Chris R.

      Profile pic of the author.
      Verified purchase
      PricePunctuality & SpeedProcess

      Reviewed Sept. 2, 2024

      I loved the smooth of the process. Excellent that we could choose among dozens of different make and models of cars that have the same cost of rental. We chose a hyundai tucson with 19k miles and a lot of driving assists features that make the car almost drive by itself in the endless traffic lines between miami and weston, The car also had cameras everywhere including frontal. Huge screen. Friendly interface with our phones (both at the same time). Everything was fast picking up and dropping off the car. Super cheap rental. I picked up the car inii international airport and returned it to fort Lauderdale without additional cost. Almost all the rental companies charge a fee for returning the car to a different place. I could use my insurance. So, I didn't pay extra for it. They also have text service where you can ask questions or report a problem. It is my first time using Alamo and in the future I will be renting cars only with them. I recommend it 100%.

      Thanks for your vote!
      Alamo Car Rental
      Response from Alamo Car Rental

      Hi Ana, we are so pleased that you enjoyed your visit to Alamo Rent-A-Car. We hope to see you again. – Lisa S

      Customer ServicePunctuality & SpeedStaff

      Reviewed Aug. 24, 2024

      We went to another rental place and we were stuck without a rental car far away from home and 2 hours away from our destination late at night. We called Alamo and got a rental with ease without any hassle with a quick phone call. Our previous rental reservation misguided us which left us sorta stranded. We were in and out within 5 to 10 minutes at most. They were so kind and very helpful and made me feel so much better. They gave free cold water and had someone to help us get to the car and got us on our way quickly and stress-free.

      After 2 hours of holding back stressful tears not knowing what to do to resolve the issue. And not paying an arm and a leg to Uber we were relieved and thank the 4 people from the online rental to the 3 people in person who were just amazing and took the weight off my shoulders. Thank you to the Alamo and online rental reps who were beyond quick and helpful. So grateful for the customer service that made a difference in my wallet and stress level.

      Thanks for your vote!
      Alamo Car Rental
      Response from Alamo Car Rental

      We appreciate your feedback, Joan, and we’re happy to hear our team was able to provide you with a great customer experience. We hope to see you again soon. –Chris R.

      Contract & Terms

      Reviewed June 10, 2025

      Just like another recent review, Alamo did the same thing to me in Tampa, Florida They charged me a $9.95 convenience fee for tolls in addition to the tolls charged by the tolling authority. I complained on social media and was told I signed the contract that included that information. The contract no one reads and I'm sure is in very small print. The customer should be told in advance and it should be prominently displayed in the reservation. As I exited Tampa Airport parking lot, the Alamo rep mentioned that I can just use tollways and it will be charged back to my account (which is okay), but no mention of an additional convenience $9.95 fee. Nickel and diming the customer. I'm sure this is a nice profit center for Alamo.

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      Alamo Car Rental
      Response from Alamo Car Rental

      We would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.

      PricePunctuality & SpeedStaffProcess

      Reviewed June 10, 2025

      I rented a truck at the Atlanta Hartsfield Airport, the young lady at the counter was absolutely a delight to deal with and very professional, filled with personality. I appreciate employees who smile, laugh, and are personable; it makes the process so much easier. The vehicle was a 2025 GMC Sierra, it was very clean and super nice. The price for the 44 hours I had it was well below my expectations. I brought it back late Saturday night, and the intake staff was very welcoming and professional across the board. Thank you to Alamo for making my quick turnaround so much of a pleasure.

      Thanks for your vote!
      Alamo Car Rental
      Response from Alamo Car Rental

      We appreciate your positive review about your recent experience with us, James. Thank you for your business. –Chris R.

      Reviewed June 10, 2025

      Our car wasn’t ready. We had to wait at least half an hour. When we finally got it they had one gate open to get out of the parking garage and their gates weren’t working. Absolutely trash. Go with another company.

      Thanks for your vote!
      Alamo Car Rental
      Response from Alamo Car Rental

      We would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.

      Verified purchase
      Staff

      Reviewed June 9, 2025

      Returned the automobile at 5 PM. The next day at 10 AM I try to get assistance with my iPad, which I left in the car on the driver side. The Enterprise manager blew me off telling me that the car had already been flipped. With no one at the site cleaning cars tonight before they did not have time to flip the vehicle to another customer. It was clear that he did not want to help me. Attitude was poor and was not willing to offer help at all.

      Thanks for your vote!
      Alamo Car Rental
      Response from Alamo Car Rental

      We would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.

      Customer ServiceStaff

      Reviewed June 9, 2025

      I rented a car at the Miami airport but was supposed to drop it off at a different location that the agent suggested downtown Miami. We decided to drop it off the same day. After driving around for an hour looking for the location we called the customer service number and the agent informed us the location had shutdown and he gave us two other locations we could return the car to. We dropped the car off and now had to take an uber to our hotel.

      I called the next day to speak to someone about the location mishap and was told the charged me a drop off fee of $198. I asked to speak to a manager and was told one would call me back and it is day six and I haven’t received a call yet. So I called today and spoke with a lady that deputed me that nothing I told her was correct. She said I should have taken the car back to the airport. I hung up and called back to get a gentleman that did the same. So I called corporate to get someone who listened but had to get a manager to call me back. This was my first and last time renting from Alamo. They need to pull the tapes on their customer service reps to review how they speak to their customers. So disappointed.

      Thanks for your vote!
      Alamo Car Rental
      Response from Alamo Car Rental

      Hi Tammy, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.

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      Alamo Car Rental Company Information

      Company Name:
      Alamo Car Rental
      Year Founded:
      1974
      Address:
      600 Corporate Park Drive
      City:
      St. Louis
      State/Province:
      MO
      Postal Code:
      63105
      Country:
      United States
      Website:
      www.alamo.com