Alamo Car Rental Reviews

I have used Alamo twice now, and have had good experiences. The cars have been good quality with no issues. I recently had to extend a rental after picking up the car. When I called customer service they gave me a price that was double for the extra days. I was quite upset, but needed the car, so I said okay. After my trip I called customer service again and asked if they could help me with that. I received a phone call only a few hours later saying that they will change it to the original price per day and I will receive a refund of the extra charges. I am very grateful for the quick response and help. However, I have mixed feelings as I'm not sure why they doubled the charge in the first place, while I was desperate. Overall, I think they have decent prices and good quality cars when you rent in advance.

We rented a full size car through Costco. The pick-up and return was in San Diego during the last week of September 2024. The check-in experience was smooth and uncomplicated with no up-selling which very nice. The car was a Toyota Camry which worked well, however the front left tire had a slow leak. I had to add air several times which cost each time, upon returning the car I mentioned that the tire had a slow leak, (didn't want someone else to have the same problem) and that it cost me each time, without hesitation the rep said to see a manager and they would reimburse me. The manager was very apologetic about the leak and offered a discount to cover the cost, the discount was much greater than the cost of the air, this is excellent customer service. The whole experience was awesome and I look forward to renting from Alamo in the future.

Impeccable service! We rented a Hyundai Palisade from Alamo in Tennessee! The vehicle was clean and had no mechanical problems! However when we returned it we were late to catch our flight and mistakenly left our personal car & house keys in addition to our jewelry bag with Lacoste watches and coach sunglasses in the glove box! Ten minutes before boarding our flight we realized what happened! The staff at Alamo was all helpful & honest with us! Customer service Daniel, A lady by the name of Terren & Nick the person who received the vehicle when we returned it! We live in Florida & was rather delighted to have all our items returned to us! With service like this we would recommend Alamo to anyone and will always continue renting from Alamo anytime we need a vehicle rental!

I loved the smooth of the process. Excellent that we could choose among dozens of different make and models of cars that have the same cost of rental. We chose a hyundai tucson with 19k miles and a lot of driving assists features that make the car almost drive by itself in the endless traffic lines between miami and weston, The car also had cameras everywhere including frontal. Huge screen. Friendly interface with our phones (both at the same time). Everything was fast picking up and dropping off the car. Super cheap rental. I picked up the car inii international airport and returned it to fort Lauderdale without additional cost. Almost all the rental companies charge a fee for returning the car to a different place. I could use my insurance. So, I didn't pay extra for it. They also have text service where you can ask questions or report a problem. It is my first time using Alamo and in the future I will be renting cars only with them. I recommend it 100%.

We went to another rental place and we were stuck without a rental car far away from home and 2 hours away from our destination late at night. We called Alamo and got a rental with ease without any hassle with a quick phone call. Our previous rental reservation misguided us which left us sorta stranded. We were in and out within 5 to 10 minutes at most. They were so kind and very helpful and made me feel so much better. They gave free cold water and had someone to help us get to the car and got us on our way quickly and stress-free.

Just like another recent review, Alamo did the same thing to me in Tampa, Florida They charged me a $9.95 convenience fee for tolls in addition to the tolls charged by the tolling authority. I complained on social media and was told I signed the contract that included that information. The contract no one reads and I'm sure is in very small print. The customer should be told in advance and it should be prominently displayed in the reservation. As I exited Tampa Airport parking lot, the Alamo rep mentioned that I can just use tollways and it will be charged back to my account (which is okay), but no mention of an additional convenience $9.95 fee. Nickel and diming the customer. I'm sure this is a nice profit center for Alamo.

I rented a truck at the Atlanta Hartsfield Airport, the young lady at the counter was absolutely a delight to deal with and very professional, filled with personality. I appreciate employees who smile, laugh, and are personable; it makes the process so much easier. The vehicle was a 2025 GMC Sierra, it was very clean and super nice. The price for the 44 hours I had it was well below my expectations. I brought it back late Saturday night, and the intake staff was very welcoming and professional across the board. Thank you to Alamo for making my quick turnaround so much of a pleasure.

Our car wasn’t ready. We had to wait at least half an hour. When we finally got it they had one gate open to get out of the parking garage and their gates weren’t working. Absolutely trash. Go with another company.

Returned the automobile at 5 PM. The next day at 10 AM I try to get assistance with my iPad, which I left in the car on the driver side. The Enterprise manager blew me off telling me that the car had already been flipped. With no one at the site cleaning cars tonight before they did not have time to flip the vehicle to another customer. It was clear that he did not want to help me. Attitude was poor and was not willing to offer help at all.

I rented a car at the Miami airport but was supposed to drop it off at a different location that the agent suggested downtown Miami. We decided to drop it off the same day. After driving around for an hour looking for the location we called the customer service number and the agent informed us the location had shutdown and he gave us two other locations we could return the car to. We dropped the car off and now had to take an uber to our hotel.