Alamo Car Rental

I book with Alamo through Hotwire and get crazy deals on large vehicles because I usually have an army to carry around or of town. The rates are great, cars are clean and ready to go. My local airport combines Alamo with National and Enterprise because it's a small town international Airport but all 3 companies are great.

Alamo saved us. When we landed and tried to pick up our vehicle on hold with another rental they refused to take a debit card. After losing time standing in the long lines of other renters who also refused us, Alamo came to our rescue. By the time we got to them they only had one vehicle left and it was a high end pickup. They could have charged us for the upgrade, but they let us have it at the economy car price for the troubles the other renters gave us. Alamo rules and has our business from now on.

We had the pleasure of renting from Alamo at Nashville International Airport. All the staff were wonderful, but the standout employee was Herman **. He is the greeter there and was absolutely fantastic. He was friendly and extremely helpful. He is the perfect representative for Alamo.

Went on lots of NASA business trips with lots of rental car companies. Alamo was far superior & I use them exclusively on all of my personal vacations each year. They have always been terrific to deal with throughout the rental car process.

I recently traveled to Puerto Rico and rented a car from Alamo. The price given online is what the price was. No bait and switch! Pickup was right outside of the airport doors so no shuttle needed. I waiting maybe 10 minutes to get to the counter. No sales pressure at all. I had my own insurance policy and did not purchase theirs. I paid with a credit card. An extra $60 in addition to my rental fee was holding (compared to the $400 & $500 other rental companies wanted for a deposit in the area). I took my rental contract to the lot to get my rental car. An employee approached and gave us a free upgrade to a small SUV with two to choose from. The vehicle was nice and very clean.

Reservation desk associate asked me for a 3rd piece of ID other than my driver's license and credit card. Nowhere does it state this was needed and I was fumbling through all my stuff to find something. He finally settled on my luggage tag. Just ridiculous. First car I was pointed at to drive someone was already in the car. Second car I was told I could take the inspection sticker expired a year ago. Third car I was told I could take smelled like ** and there was no inspection sticker at all.

I rented a car in Milwaukee for 30 hours. I picked it up in a dark garage and skimmed over for damage. The car was never out of my sight. I returned it and there was a “smudge” behind the passenger side rear tire. I was forced to fill out an accident report and a month later charged $308 for a smudge. Customer beware: check your car and even the slightest mark should be reported immediately. I am no longer an Alamo customer and hope someone else learns from my misfortune.

Rented a vehicle from the Panama City, FL location 4/2/2021 - 4/9/2021. On 4/9/2021 I returned the vehicle to the Alamo/Enterprise parking lot and left the keys in the vehicle (as the directions stated on the sign outside the rental lot). On 4/17/2021 my credit card was charged an additional $885.23, Alamo claimed I used the vehicle for an additional week which is impossible since I flew back to Michigan on 4/9/2021.

Reserved car online. Made sure everything was set so no issues with car rental when arrived. Flew into Orlando and was going to drive car back home to Michigan. Upon arrival, I was told I could not have the car. I was told reserving it did not mean I would actually get a car. I had a temporary license but had my birth certificate, social security card, credit cards, bills, bank statements, work cards with photos on them and more. I was told even though TSA requires a great deal of proof to get on a plane, I wasn't driving the plane so they didn't care how much proof I had. I was also told a temporary license from the DMV did not count as a license for Alamo. I was left stranded. I had no transportation, no way home. It took a week to get a flight home.

I recently rented a car from Alamo with damage already done. I told them that and they even put a white “X” on the spot. They later sent me a claim stating there was damage on the car. What a joke of a company. I told them exactly where the “X” was located and that their employee put that on the car. I will never be renting from this company again. Also when we got the car there was trash in the center console!