Alamo Car Rental

We missed our flight out of Charlotte NC and needed a rental car ASAP. We were in a desperate situation and were feeling kind of panicky. John H. (at the Charlotte Douglas International) was AMAZING!! He answered all of our questions and made the entire process flawless. I cannot emphasize enough how wonderful he was.

We rented a vehicle at the Barcelona Spain Airport on November 9, 2022 to be returned on November 15, 2022. Total cost was to be 213.49 EUR plus a deposit of 150 EUR to be returned when we brought the car back. We drove about 120 miles to Collioure France where we were to spend the week. We parked in the hotel parking lot. The next morning we discovered a flat tire. I checked and there was no spare tire. We called the roadside assistance phone number on a card we were given at the time of rental. After several attempts we got someone who said they would send a man in about 2 hours. OK...2 hours later a man shows up with a large truck. But instead of changing the tire places the car on his truck and drives off. He speaks neither English or French. We are left there with no car. After 4 or 5 phone calls to the Barcelona Airport for Enterprise Rent a Car no one ever answered.

During my stay in Paris, I rented a vehicle that the company charged me 180e for one day, but when picking up the vehicle they asked me for a plane ticket that I didn't have, so in the end I didn't even get the vehicle! But the ALAMO company doesn't want to give me back the money for a vehicle that I didn't even rent! THIEVES.

I recently hired a car in Reykjavik. There was no issue with the hire of the car. The salesperson asked where we planned to go and when told we were doing the Golden Circle tour. They advised this would use 3/4 tank of fuel and advised we prepay this. I accepted this. On returning the car I had used less than 1/2 a tank of fuel. I asked via email if I would be refunded for the 1/4 tank I did not use, only to be told this was a service provided with no refunds. I feel I was misled at the counter and if I had known there was no refund would not have taken this service.

I rented a vehicle from Alamo in San Salvador-Oct19 to Nov 3, 2022. Bought Alamo Protection Package, which did not covered the damage that I caused to the vehicle. Cost $650.0 plus the rental and package $922.43. I don't understand what the insurance was about. A scam, someone is making money.

From the online reservation to the return of the rental this was the BEST car rental experience I have ever had!! Tampa Airport Alamo made it easy, I never had to ask a question because they gave me all the info I needed!

I recently rented a car from Alamo at Will Rogers World Airport in Oklahoma City. When I picked up the car, the attendant inspected the vehicle and pointed out some prior minor damage on the car. She told me to let the person know when I exited the facility. Thankfully I had the sense to take a picture of the damage right there at the facility. I let the gate attendant know about the damage and she wrote a note on my receipt (and apparently ONLY on my receipt). Thankfully I didn't lose this very important piece of evidence. Because guess what? A few weeks later I received notification that I was going to responsible for damages caused by A PRIOR RENTER!

I rented a car on October 5, 2022, from the Vancouver Airport. The agent at the desk was very helpful and friendly, but as soon as I get to the parking lot booth, the agent there was snarky and rude. When I went to return the vehicle that same day, signage was poor so I went to the front desk to understand what was required. The front desk agent was condescending and directed me to the parking lot booth, which was empty when I first got there. After looking at the charges, I saw an additional $10 for fuel. I had filled up completely in Richmond, just before I returned to the airport to drop off the car - how 3 litres mysteriously was burned up in a distance of 7.5 km (from the Petro Canada) is simply that, a mystery. Wasn't happy with the service so I probably won't be going back to Alamo.

On vacation family of 5 with 2 kids and a 8 month old. The car overheated. We had to pull over and on a freeway, On a hot day had to figure out how to keep the kids cool while we couldn't turn on the air as the car was overheated. We called the company for assistance. we were told they were going to send a tow truck but of course we all couldn't go in the tow truck. We had to figure our way back to the Airb&b without my husband no car seat as we couldn't take theirs. That whole after was ruined. We had plans to do activities and dinner. My husband was able to get a new rental car but that day was ruined. He didn't get back till late. We had to leave the next morning. As much as we wanted to be understanding with the company we are now getting charged for the tow that day, after my husband had to leave us and we had to figure out what we did. We shouldn't have to pay for the Tow. The car overheated.

I rented a car with Alamo at the airport when I arrived for a vacation in Anchorage at 1 pm on Aug 16. When I inspected the car, I noticed that the car had scratches but assumed I was getting a reliable car. On Aug 17, I had a flat tire 22 miles out of Anchorage as I was heading to a prepaid glacier hike that was non-refundable. It was a very scary experience being stranded off the highway with our 11 year old son, not having a spare tire in our car, having to spend the next three hours getting the car towed and waiting for an Uber on the highway once car was towed, and going back to the airport to get another car. The customer service support was terrible and I had to call the police because at one point I was not even being assisted with getting a tow company.