Alamo Car Rental

Car did well until the next to last day when it overheated twice in the mountains. My husband looked at the fuel levels and they all were good but we were a little leery of trying to cross the Continental Divide with an overheating car. We called the Roadside Assistance and spoke to Adam. After many back and forth calls, we were told they would have to get a tow truck from Pueblo and pick up our car in Gunnison. Then the tow truck would take the car to Montrose, exchange it for another and bring it back to us in Gunnison and then the tow truck would have to drive back to Pueblo all on our dime because I did not purchase the Roadside Assistance package. OR we could drive the car to Montrose ourselves and exchange the car. This would only take maybe 3 hours round trip for us and the car was still reliable on fairly flat road. We chose the latter.

Adam said he would notify Montrose of us needing to exchange a car and everything should be ready when we got there. Of course when we got there, there was no advance notice that we would be coming but Joe was right on it! Only problem here was no full size cars available so we ended up with a mini-van. That was ok since we only had one day left. When we returned the car to DIA, the manager on site, Carlton, was more than kind and understanding and actually gave us a credit toward the cost of the rental for our inconvenience. I would think Alamo should look into their training and customer service. Many of the reviews are awful. I was fortunate and had helpful and kind people on my rental this time but it would make me think twice about renting from them again.

About an hour later a gentleman left a message on my phone saying that the rear of the car was damaged and he needed information for his report, he said the best way to contact him was to email, which I did and I said in my email that there was no damage to the truck, I only drove it like 5 miles. Return the car I exchanged at the end of the week, no problem, no mention of the truck. That was the last I heard from Alamo for 2 weeks. I got a letter about two weeks later saying that I damaged the car, no detail of what kind of damage and that I should file a report with insurance/credit card. I requested details from Alamo and informed my insurance companies that I did not damage the truck and they took statements.

Finally this week, the proof they sent me was a joke. They sent me an invoice from a company called Bumper Man for $150.00 as proof and then a bill basically that said that I owed them $200, $150 for the damage and $50 for administrative costs. No accident incident report, no pictures, that's it. My credit company agreed to pay but they totally ripped both me and the credit card company off. What Alamo does not realize that they have created such bad will with me and my family, that no matter what the price I will not rent from them. You put a lot of trust in a company when you rent a car, and they totally broke my trust. I did reach out to the corporate customer service people at Alamo and they said they referred the issue to Asheville Alamo customer service, but I never heard from them. This whole experience made me feel totally ripped off with no recourse.

After our trip we return car and the worker of Alamo said everything is ok. We get back our deposit. And finally they take from my account 1276.20 DKK on May 21 day. I asked for Rentalcars.com, but they can't explain it to me. I searching email from Alamo, but i can't find it. They have website that you can't write your questions (surprise no 3!). I second time asked Rentalcars.com to send me proving documents, but they said ask to Alamo. So I don't recommend take a rent from Alamo or website Rentalcar.com. Now I hope the European customer center will help me to get answer.

At this point, I was thinking that Alamo was a great company and that they were very nice to work with. I kept my paperwork for 10 days just in case something came up. In hindsight I should have kept it longer because 2 weeks later a notice came in the mail that I was being billed for damage. I have to think they do this on purpose, tell me there will be no issues so that I don't document anything and then wait 2 weeks later hoping stuff will be discarded or misplaced. I have learned my lesson in dealing with Alamo. Very dishonest company.

However, about 40 minutes into our drive, while driving along twisty, mountainous roads, the power steering in the car went out. All of the alerts and warning signs on the dashboard lit up, and the air conditioning went out as well. You can imagine the seriousness and unsafe position this put me and my family in. My poor parents were petrified as my father tried to pull us over while dodging cars with no power steering. Meanwhile, my family of 5 was sweating bullets due to the 95+ degree heat, stuck in car without air conditioning.

The roadside was unsafe and unfit as there was little shoulder and the car broke down right around a tight and steep downhill curve. Thankfully, after a long (and hot) stint on the side of the road, we were able to get the car to a gas station and pulled over. It is here where we spent OVER 5+ HOURS of our vacation. The vacation my parents had saved for years for. The vacation that we looked forward to and planned every detail on. The vacation that we missed an entire day's worth of activities, reservations, and fun memories. A day completely and utterly ruined by Alamo and its extremely poor customer service and response time. Not to mention, the unsuitable and extremely unsafe vehicle conditions that put my entire family's safety at risk.

As a result of the hot car and no AC, all of our food we had bought for our weekend trip was spoiled, we were forced to have breakfast and lunch at the diner next to the gas station (charges we did not want or expect to make), we missed all of our reservations and planned excursions for the day, and missed out on an entire day of memories as a family. To me, this is invaluable - and can never be made good.

No monetary amount can erase the awful experience we had with Alamo and their customer service representatives. My father and I spent 2+ hours either on hold or on the phone with the 6 representatives that were not only unhelpful, but unsympathetic to the situation. It is unfortunate that my parents who saved up their hard working money and gave up their valuable time had to spend their entire first day (of only a 3.5 day vacation) at a gas station on the side of a road in the middle of a desert. NEVER EVER USE THIS COMPANY!

I had returned my car one day earlier since I finished my business early. Normal return time was 3-30-2019, I returned on 3-29-2019. They show on the loss file that loss date is 3-30. On the other hand, the damage report is dated 4-2-2019, 4 days after my return. Also the damage mileage is reported one mile after my return on one place, 2 miles after my return on another place. If the car was moved after my return, how can’t I be responsible of that??? I do not know if they damaged the car during car wash after me, or next car’s door bumped on the dent after I parked at rental return parking lot. This company tries to push you pay their own loss and never cares about your objections. They know that customers won’t have enough time, power to fight and way to go to the courts and that my insurance will pay that in a way and justice is not an issue. Never suggest this rental company!

We were shocked to find we were charged an additional $137.89 simply for dropping the van off at a different location at the Louisville airport. Keep in mind Indianapolis and Louisville airports are very close to one another (about 2 hours) and we only spent about $17 gas. It was absolutely ridiculous to be charged an additional fee simply for dropping off at a different location, I mean that is why we rented the van in the first place. Then to charge us without telling us is insane. Needless to say, we will NEVER be using Alamo for rental cars again.

Told the Agent about the issue, she said the key was replaced recently so that might be an issue, just open it from the inside. Also waited for the infant seat that I requested but wasn't in the car; another 10mins. No issue there; fast forward. I return the car at 4 am at Orlando International Airport (MCO) on May 4th 2019; staff did a check; walk around, gas, trunk, etc. No issue; gave them the key. I was told nothing else was needed, I can be on my way now. 3 weeks later; I just got an email from ** regarding a damaged loss claim. Within the email, there we no detail of the damage other than a PDF telling me the process of the claim and a form for my insurance. I sent a reply today and will be waiting for an update. This is not the first time I rented a car in the US but the first and LAST time with Alamo; reading all the reviews now of scamming claims like mine and I wonder how Alamo is still in business.

We pick a 19 Chevy pickup. Load our 1 piece of luggage and head to the exit booth. Once at the exit booth the worker asked if the vehicle was full, we told her yes. She asked if we wanted to refuel or pre-pay, told her we would bring it back full. She said, "Great, have a great trip". Again nothing about doing a walk around.

So we have the car from Friday afternoon to early Monday morning. We pull in and the first thing the guy says is, "What about this dent on the bumper" (I mean walked right to it like he knew it was there) and of course we tell him we did not do it and that not 1 person did a walk around before we left. He said he has to report it and I will hear from Alamo.

So fast forward a week and we get a bill from Alamo stating not only was there a dent in the bumper, but one above the tail light??? I mean do you think I karate kicked the truck??? And they want $3,000.00. The worker from the airport stated there are great cameras there and they would be able to show what that truck looked like when we pulled out. I have called and left messages and have even emailed with no response. I want PROOF that we left that airport with no damage to that truck. Will NEVER rent from this company or any of its affiliates again! There are plenty of other rental companies. Go somewhere ELSE!

So the implication is that I wrecked the car and had it painted and repaired in 5 days? WTF. The guy was clearly overzealous and wanting to make his case about absolutely nothing. I think it’s a scam to see if I will provide my insurance information so they can bill my insurance for anything they want since I declined theirs. Make no mistake. I will NEVER RENT FROM ALAMO again in any state. So to make a long story short. In 5 days it

When issued our SUV, a newer BMW, I asked the attendant to explain/demonstrate the function of the nav system. After many repeated unsuccessful attempts by the attendant and myself, we were forced to return to the Alamo rental counter, Marge apologetically refunded our cost of the upgraded GPS option. I stated "It would take a PhD in GPS to operate that GPS!" Thankfully we brought along our reliable "Garmin" GPS for backup! We were then issued a Jeep SUV 4X4 w/o GPS.

Once in Grand Canyon (250 miles from Vegas), the following early morning found us locked out of the Jeep! Calling roadside service, she stated a replacement vehicle would be delivered originating from Flagstaff and would arrive by 12 noon by a towing service. As it turned out, the batteries in the key fob were dead and we needed to disassemble the fob to unlock the vehicle so as to remove our belongings.

Our replacement vehicle was delivered mid-afternoon, obliterating most of our long anticipated plans. It arrived with 3/4 tank of fuel which, as part of our rental agreement was not met, as we returned this same vehicle with a full tank. Nor was it a 4X4 as we had contracted. We had a limited amount of time for this long-in-the-planning "vacation" and thus, forfeited our opportunity to take the 3-day raft trip through the Canyon. When returning the vehicle today (5/3/19) to Las Vegas Alamo, the Supervisor Morgan said "ordinarily, you would owe another $25.00 but I'll deduct that". I was not given an explanation why, exactly, I OWED an additional $25.00, but her profuse apologies over what had transpired, and needing to catch our flight home, I wanted nothing more to do with her or car rentals... Particularly from Alamo!

We are thoroughly disgusted and vowing never to rent from Alamo again. As 1st time car renters, you have made a life-long (-) impression! If the ratings would allow negative entries you would certainly earn 5 (-) stars. "Marge" at the Las Vegas counter is your rare exception to an otherwise sloppy, poorly run, money grubbing (my perception) organization.

When I try to turn the car in at Syracuse international airport, the lady that checked in all the sudden is doing this fine tooth comb inspection. Then she says we have to go in and do a report because there is this being on the on the bumper which I explained was not my doing. Long of the story, Alamo tried to get my insurance information to open a claim against my insurance for damage done by another renter. As soon as I said that I was going to hire a private investigator to pull surveillance of my car rental leaving the airport parking garage, where I know 100% they have MANY cameras, all of the sudden, they began to change their tune. They called up to the regional office in Buffalo where this man who they were trying to get in touch with was supposedly on the road for some meeting. So no one really talk to anybody.

None of this began to make sense other than the fact that this was blatant fraud! I also suggested that I call the Syracuse police department right there at the counter. As soon as I started mentioning these things they immediately change their tune told me that the claim was closed right then and there and that all was good. NICE TRY.

What concerns me is the 80-year-old couple on vacation who fall victim to this **! So I seriously can’t even rent a car anymore without taking the time to videotape a 360 shots of the extra year of the vehicle before leaving off the parking lot of the rental facility. Seriously! Isn’t this their job! Or am I to surmise that this is just another facet in which they’re scamming people and making money off of multiple fragile insurance claims against one incident. Maybe it’s time for a forensic accounting at Alamo so that we can ascertain exactly how many claims have been filed against this particular car and this particular damage. I wonder how much money they’ve made so far and still haven’t fixed the bumper. Unbelievable!

If we wanted a car we should have reserved directly with Alamo. To say this lady was rude is an understatement, her name is Yadhira. I have made car reservations through CarRentals.com and I have never had a problem before. If they do not have cars available they should not have the option to make a reservation. Be careful with Alamo Car Rental in Punta Cana.

ICOR told us that they can refill the tank for $1.16/gallon instead of $1.21 across the street. We only drove the car roughly 250 KM and consumed only half of the tank. The nightmare starts AGAIN! Upon returning the car the staff told us we need to pay $126!!! OF COURSE WE REFUSED! - and he told us to talk to the manager. The manager said the same thing, he didn't explain why we need to pay $126. He's just informing us he's charging my card that amount. This manager on duty is giving us attitude and started yelling on us even though we are the paying customer. The manager even suggested that if we have problem we can sue the company. He doesn't wanna talk to us and he said he's gonna put that charges on my card.

When we insisted that WE paid upfront to RENTALCARS.COM and things are really heating up that's the only time he checked my acct and told me he'll only charged me $76 for gas!! And We were like Whaaaaat?!!! $76 for half tank? And conversation heated up again. That manager on duty was the nastiest person I've ever seen in my life. I didn't pay to be treated like that and I know based on everyone's experience no action has taken to ensure the customers are satisfied with their service. Maybe Alamo company is also behind this scheme. if you don't want to ruin your vacation you better stay away from this company.

After I said yes, he said it required I pay for a full tank, but I still thought it was a Costco special so I said yes. It was of course a money adder for Alamo and probably for him. When I arrived in Miami, I called Alamo to see if any lot in Miami had a VW. They refused to help or even check, told me I would have go drive to the lots and find out. Had no desire to drive to the airport and do that, and possibly find none. I will remember the Alamo and NEVER rent from them again. Fool me once...

The confirmation email and the online information of Alamo website Clearly stated that the drop off location is inside the terminal. So, when I was ready for drop off I couldn’t find any Alamo anywhere in the airport. After driving for over 30 Minutes inside I got the news that the drop off location is two miles outside the airport. I spent over 500$ on this rental and was happy with the vehicle condition but with all the nonsense that came from their service crew I would rather take my business Somewhere else...