Alamo Car Rental

I was left stranded with no car by Dollar Car Rental. I went to the National/Alamo counter at PIE and Tisha (Trish?) did an outstanding job at hooking me up. Beyond a better vehicle than I would have had at Dollar I paid less! I was frustrated with my poor experience at Dollar but Tisha really made up for it. She was so professional and friendly and had us on our way quickly in a beautiful vehicle. Thank you Tisha for a great experience!

As a travel agent, I often hear about rental nightmares. They were out of the car that we had reserved. They upgraded us (at no charge) and were friendly and polite, making up for the error. We chatted while we waited for the paperwork to get settled and the desk employee walked us to our car, apologizing for the delay and the mistake. He went beyond the normal and made us feel like our rental mattered. Thank you, Grand Rapids!!

Rented a mid-sized car from Alamo through Costco recently. The car was available at the Costco rate although they had other cars including BMWs and Mustangs but at double the price. Had to say no three times to potential upgrades but understand they have an incentive to get you to upgrade. Put less than 400 miles on the car for the week but the car ran well and was clean.

Mercy the manager and the ladies are the best at Alamo Car Rental. Thank you for excellent service. I was in and out in ten minutes. They were all professionals. Thank you... Thank you. Hertz reminds me of the yellow cabs. They never thought Uber, Lyft or Juno would make it affordable. Hertz needs say are for ** business only. They also need to inform men like Dalmane that sexual harassment lawsuits apply to gay.

I Rented a full size car thru the Alamo website for Denver International airport and chose no additional options that require payment. I chose the “skip the line” option. My flight was delayed due to weather for 4 hours so I called and let them know. I was told no problem and they hold reservations for 24 hours. We arrived and took the shuttle to the rental spot. I skipped the long line inside and went straight out to pick my car. First two smelled of smoke and the trunks were too small for our luggage so we chose a Ford Fusion. Did a once over on the car and found several dings/scratches/damages to the car and reported them on the way out.

If I had the money to take this place to court I would. DO NOT I REPEAT DO NOT rent anything from this place. When we first arrived to pick up our vehicle everyone was so friendly and nice, hell even when we returned it things went great. It wasn't until we got home we had been double charged by our card on file for everything we had already paid for at the Alamo Terminal. This place is as shady as it gets. They wait until you're back home in another State to really RIP you off and when you try to contact them you don't get any answers. They will tell you to wait for a call back of 15 minutes and never call.

We'll never rent from Alamo again. If you do be super cautious. We, very unfortunately, lost the key at a park/fishing access in NH. We had a local garage come and unlock since we thought maybe I'd locked the keys inside, but no. They then towed it (at our expense) a mile or so to the garage so it'd be in a safe place. We contacted Alamo twice that day, the next day and at least 4 times after that. We know we're responsible for towing to the nearest service center and a key. For some reason they have NOT picked up the car at the garage 2 weeks later. They've attempted to make several charges on our credit card but haven't said what they're for. Such poor communication, we're terribly frustrated, and worried about what they might do next!

I had an absolutely traumatic experience renting from Alamo. I was renting a car from them and staying in an extremely peaceful and safe area of London (an address which I gave them when booking the car). Yet the day after I brought the car home, I awoke to see the car completely vandalized, windows smashed, bonnet hammered in, but nothing stolen (There was nothing inside). The policeman said another car had been vandalized nearby that morning - I went to check and it was also an Alamo car!! Was this some kind of insurance scam? A disgruntled employee? Either way rest assured I was not provided a replacement car and was charged an obscene amount of money, despite being the victim of what was clearly a targeted attack on Alamo cars in the area. Either way, I will never subject myself to the trauma, fear, and huge economic loss this episode subjected me to, with no car in the end.

Worst car rental experience ever. First off, they don't accept debit cards, and nowhere does it say that in any confirmation emails I received. Moreover, even though my debit card can be run as a credit card, they're system "wasn't set up to do that". So I ended up spending an extra $50 for cabs to and from Alamo. But ok... Finally got the car from Sunday - Thursday. $254 - not too bad for 4 days.

In July of 2019, we went to Florida. After the first part of the vacation was Disney, we picked up an Alamo car for rental from the Disney Car Care Center. Upon arrival, I immediately had a very bad feeling. The entire place looked very shady, which was surprising for Disney. We were also disappointed at the amount of inventory available at this location. Nevertheless, we were given a Hyundai. The plan was to drive to Palm Beach Shores to meet the rest of my family for the 2nd part of our vacation. It was pouring rain at the Disney location. I quickly walked the car to check for any damage or scratches, but it was difficult to see in the rain and the car was black. Upon our arrival in Palm Beach Shores, I picked up my mother and we went to the grocery store to purchase groceries for the week. After that, the car was left in a covered parking garage at the resort location.