E-Z Rent-A-Car Reviews

I would strongly recommend not to rent from them. They use three names E-Z, Economy, and Jet Car rental. First sign that something is wrong is too late. They know as a tourist you are cornered and have no other option. They will lure you in with low prices and charge you extra for mandatory insurance and extra tax. If you are lucky this will be the extent of damage but in my case they told me that the bumper was damaged and I or my Credit card will. Odds are not in your favor.

I was driving to Miami so I rented a car online from E-Z Rent-A-Car because of the cheap prices. I've never rented a car before. I was supposed to be renting one from another facility. One of the ladies pulled me over to the side and nobody took me to the car to show me where it was. It was in a different spot and I didn't have any idea of where to go. When a flight touches down, everybody got busy. Nobody had the time for any questions. It was, "Let's get it in. Let's get it out." I understand it's a business but I was so lost. You're in an airport parking garage and you see all these different names of car rentals. They were like, "It's number 13." Well, which number 13? There were two or four different of rows and you had to start clicking the button to find out where the car was. It was crazy.

I work for our airline and I was trying to fly into Orlando. Unfortunately, that flight was booked so I had to fly into Fort Lauderdale and the only way to get to Orlando is to drive. Since I didn't have to have a major credit card, I went with E-Z Rent-A-Car and I had a really great experience placing my reservation at the airport. It was easy to do, no hassle and I have my car in minutes. When I returned the car, their rep simply told me what to do, pull in and go on my own merry way. The experience has been wonderful.

His company has very poor service. I rented a car from them and they got the return date wrong. They are charging almost double the rental rate because of it. When I called they're customer no-service. I not only sat on hold for more than twenty minutes but they would not do anything for me.

I was going on vacation and the price of E-Z Rent-A-Car was the best. I made a reservation online which was as easy as pie and the reps were super good. I had a problem of some kind with the car that I had and they double upgraded me. As crowded as it was with that flight coming in, they handled it very quickly.

Very bad experience. Stay far away from this company. I received poor service and significant misinformation regarding their toll transponders in FL. They failed to disclose that FL tools no longer offer a cash option. And then told me it would be a $25 charge, and not $25/violation, and counseled me not to add the $9/day charge for the 4 days of rental, since that would be more than the $25 I would be charged. I received a charge of $113 for $13 in tolls. It is also very hard to contact them. BEWARE this company. They are low cost upfront and then ambush you from behind.

After making sure the gas tank was full upon return, somehow they still managed to charge me for 2 1/2 gallons for $8.99 a gallon. There is no way that vehicle needed gas in it, I filled it up 5 miles from the airport. I called twice, and they were really rude about it. No refund.

Rude service desk. They don't have my reserved car available and they never took responsibility. Disrespecting people's time. I'd never recommend this company. 3 out of 4 customers went out unhappy and called the main company number to complain. I lost my One day plan in Toronto because of their negligence.

I needed to get around so I rented from E-Z because it's cheaper. The rep was really rude and didn’t tell me anything that was going on. I’ve been with my friends when they were renting cars and usually someone goes out and walks around the car with you, but he didn’t explain or do any of that. He only handed me paper and said, “There you go.” It's my first time to rent and my experience was terrible.

Rented car 9:30 at night, drove car to hotel and next day to St. Pete Fl. Car was super in the rain all over the road, we didn't use the car after looking at the tires. On returning the car to Orlando airport the check in man told us that they should haven't rented this car to us and told us to see the manager at the rental desk... got a big sorry for that. THANK YOU. Also the mileage was written in at 37199 miles out when it was 38943 then on return miles 39336 - a difference of 1,744 mile on the out. Not to think that I drove this car any more that I had to being unsafe.

Pick up went well, including the vehicle inspection at the gate. The attendant gladly changed the sheet from a full tank to a 1/2 tank when I pointed this out to him. Drop off seemed to go fine, until I received my bill that evening via email. I was charged for a 1/2 and have yet to be reimbursed.

I rented a vehicle from E-Z Rent-A-Car in Atlanta airport May 15th. I ask for free upgrade if she can. When I got the car look like she downgrade my car. Terrible car. We got strong smoke smell and car have a lot of scratch outside body (Kia Optima). Passenger side front seat someone place gum. My wife pants destroyed with that. Inside was not clean and trash was inside too. I told check people to get me a different vehicle but they said they can't do it. Not a friendly people working there. Attitude problems and not friendly? They force me get the gas paid in front $ 43.00. I didn't even use $ 10.00 gas.

I was visiting from out of town. I didn’t have a credit card yet and E-Z Rent-A-Car accepted my debit card so I ended up renting from them. Overall, it was a positive experience.

Rented a van & paid for it online @ Denver Airport. This is what happened: The 1st car the agent gave me was dirty, damaged w/ cigarette smell. The 2nd car he gave was a small SUV instead of the van I asked. Finally a 2nd agent got me a van, which she inspected before delivering to me. The GPS the 1st male agent gave me was not working. When I went inside to return and ask for explanation a 3rd agent took over & was very disrespectful. He then brought out 2 GPSes, but both didn't work. He had no replacement at all & I had to proceed w/ my trip without a GPS. Very poor service, disrespectful staff, uninformed agents & general don't care attitude. I will never do business w/ EZ again & will inform all my friends & relatives as well not to have any business w/ EZ.

I needed to rent a car for business purposes as I was visiting one of our offices. I made my reservation online and E-Z Rent-A-Car was cheaper and had a lower rate. The rep was nice and kept on trying to get me to buy other stuff, which I didn’t want but that was fine. Everything went smoothly and there were no issues at all. The only thing that I was a little surprised at the very end was all the fees since I wasn’t aware that they were gonna be so high. I guess I didn’t look at it as closely as I should have. E-Z Rent-A-Car fees were a lot higher than a lot of the other companies that I had used during the one month I visited. But everything else was good.

When you arrive at the airport, there are absolutely no indications as to where to find them. The information desk had a number for them, which they don't answer. Finally, someone thought a Comfort Inn shuttle would take you to them. They were right. Unfortunately, their lot was way off the airport site. If you don't want to spend an entire afternoon renting a car, this is the wrong place to reserve. When you arrive in their so-called office, they don't have your reservation. Then after 15 minutes, they say it was misfiled but actually recover it. The car you reserved is not the one you get and not even in the same class you reserved. Their explanation: this is our own classification! The employee at the desk is arrogant, unhelpful and has no clue what customer service is about.

Great value, fast check-in, good price, excellent customer service.

When I first tried to rent the car from the agency at RDU airport in Raleigh, NC, I could not get anybody on the phone. I had to call the 800 number with any questions and to reserve my car. When I picked up my car, I did not receive the car type that I requested. The car was very dirty and missing a hubcap. While driving, the car had a blowout due to a defective tire. We couldn't get anyone on the phone at the rental car agency at RDU and could not get anyone on the phone for roadside assistance. I had to drive with no spare tire for the remainder of the rental. I took pictures of the defective tire. I will never use your company again. I have made a report to the Better Business Bureau.

I used E-Z in the past for years at different locations. The one supposedly in Los Angeles is not Los Angeles. When you're online and pick the LAX location, it doesn't say you're going to another city which is Inglewood and it's a very long ride on their shuttle. Once you get up to Inglewood, you experience additional taxes that you normally wouldn't get if you rented in the local L.A. airport area, which I'm familiar with and didn't realize it was that far out. Since it was so far out in another city and with those additional charges, I would rent the ones that are right on the street from the airport and it's more convenient.

I rented a vehicle from E-Z Rent-A-Car in Orlando. Returned it and got a receipt that I had returned it in proper working order. Then I arrive home to find a letter stating that there was damage to the vehicle's gas pedal. I know that I didn't damage it so I requested an investigation. They allegedly did an investigation still showing no proof that I did the damage and demanding payment. The only thing that they provided was an appraisal for the cost of replacing a gas pedal. They did not even show where they had actually replaced said gas pedal.

Possibly the worse car/rent to own car rental in America. Everything is wrong with their vehicles and they manipulate the vehicle operation in traffic.

I arrived at Toronto Airport on Saturday 4/16/16. I had made all my reservations for a 10 day trip. 6 being in my Timeshare 71 miles away. I printed everything out. Direction to E-Z included where you flew into, what level, what floor. Take the train, pick up courtesy phone...got so confused we started asking people. After parking garage, terminal, courtesy phone we ended up at the Shariton hotel following my boyfriend pushing the luggage buggy - a curb which my boyfriend somehow missed. I tripped over and shattered my elbow. We had to leave luggage at airport and went by ambulance to hospital. On finding out how bad it was I choose to let them operate.

When I was signing the agreement at Denver International Airport, the car rental front desk representative never initiatively asked me anything about any possible choices of the agreement. He also made mistakes on the tollway pass agreement, which made me very upset. I was overwhelmed by him when I signed the agreement and therefore missed the refueling charge on the agreement. The front desk representative also never brought to my attention that the refueling charge is ridiculously high.

I rented a car from E-Z Rent-A-Car in January and I got them again when I went travelling in Florida. I made the reservation online and the process was pretty easy and very convenient. They did mention everything about their policy but I was wondering if they could be more flexible with the returning time for an hour. I was supposed to return the car at 3 and it's the same time after four days. It was a bit of a rush because we had to drive very fast from Miami to Orlando to return the car. Nevertheless, it has been a pleasant and a simple experience.

Booked a car in Las Vegas for pick-up on April 12, 2016. Vehicle was supposed to be a "Ford Focus or Similar" (5 passenger). When we arrive they tried to force a "very" small Mitsubishi Mirage on us. When we complained that the vehicle was too small and nothing like advertised, the lady at the counter insisted that car was 'similar' to a Focus, and what I requested. I got tired of arguing, and went to Budget. EZ kept offering to 'Upgrade" for more money. I paid slightly more at Budget, but got what was promised. I would not have paid EZ the same amount I paid Budget because they lied. Liars can't be trusted.

After deciding to rent a car for a four-day trip to Orlando, I picked E-Z because of the availability of a midsize for the value. When I landed in Orlando, the attendant was extremely rude and made me feel like an idiot for declining the insurance. He needs to be advised that my insurance would cover what I needed it for and I didn't need his insurance. Then, he gave me wrong directions to where I could get my car and we ended up on the wrong side of the airport. He also would not give me a midsize and said my reservation was for a compact when it definitely wasn't.

Please do not rent a car with this company. They are just thieves. They tell you a price when you going to rent a car and when you going to return it, you have a huge surprise with more than double of the original contract price. Just the worst rental company I ever used. DO NOT RENT. THEY ARE THIEVES. STAY AWAY FROM THEM.

Feel cheated by E-Z Rent-A-Car, which looks like is the same than Advantage. I made a reservation for 89$ and I ended paying more than 200$. In other car rentals web pages I used before they were more clear since the beginning, telling you about every fee and tax that is applied. In your case, I couldn't see the price of the insurance and in the airport it was quite more expensive than the ones I saw in other car rental companies, 28$ per day, when in others it is 9$ or 11$. Apart from that, the girl at the desk in Boston Logan Airport, didn't help with anything. I kept asking for different things and she didn't explain me them.

The worst ripoff place ever. OMG I went online, reserved the cheapest vehicle. Total cost before I log off $69.00. Called to find out where to pick up from. They said in the airport. Drove for about an hour looking for the place. Finally went to another car rental place that told me exactly where it was! NOT in the airport... Went there, had to wait for another hour to get the car. They told me they were going to hold $200 for deposit and return it when I return the car. Got $113 back. Total cost of the car rental $155.74. $86.74 more than what I had planned for. All they said was "well, they are fees and taxes." If I would of know that the hidden fees I would of brace myself or planned for it. This company don't care about customers. Never again!!!

I have a conference with Riverside University. E-Z Rent-A-Car's price is good so I left a message at their website for the reservation. It was a simple process and everything's good. There was a smile from the rep at the day of the pick up but I had a small issue when they gave me the first car. There has a smoking smell on it but they changed the car so the end is good. I like them and I'll work with them again.

This is the worst rental car company I have ever used. The customer service is awful. The man that I dealt with at the Tampa office was extremely rude. And then started yelling at me in front of the several customers that were in the facility. My insurance company evidently sent him the wrong letter and he flew off the handle at me. I will never do business with them again. And I use a rental car at least 20 weeks a year. I have used them for the last 2 weeks and they have been rude every time. Today was the last straw. I'd rather pay a few dollars more to a different company than to ever give them another dollar.

Stay away! When I first booked with them, I was quoted $188 for the week. Thought that was a great deal. I did not get any add-ons or insurance, just the car. First off - the service at the desk was horrible. They were slow and rude. I had booked a full size car and he asked if I wanted a Kia, I said I would prefer a Camry, but he then said all he had was a Kia. The car was a piece of junk. Once I returned it, I got my bill 2 days later and it was $100 more than what I was quoted! A bunch of hidden fees they never told me about before.

Whatever you do, DO NOT RENT FROM E-Z. Not only do they have horrendous customer service, but they will overcharge you hundreds of dollars from the amount you agreed upon and signed on. I have officially reached out to them 5 times for my refund and they have made a point to not respond to a single voicemail or e-mail. By the way, don't even try calling their customer care service line, you will be waiting on the phone for over an hour. The one time I got in touch with a customer service associate, he promised me he would share the mistake with his manager and get back to me within a few days...

The guys at E-Z are great and they’re the easiest to go with. I never have a problem every time I use them. I like the service. We made our reservation at the airport and it was really quick and simple. Everybody was very friendly and nice and they didn’t hold me up. So I’m getting them in May when I come back for Memorial Day, and I pretty much recommend everyone to go to them because they're really good.

I rented a car in December from E-Z Rent-A-Car. The car was returned on time and was signed off on by the E-Z Rent-A-Car employee. Approximately 1 month later, I received a bill for damage done to the windshield of the returned car. I contacted the company and explained that the car was returned undamaged and that I had 2 other witnesses in the car with me when it was returned. This company continues to harass me for payment regarding damage that was done to the car AFTER it was returned by me.

The only issue I had with E-Z Rent-A-Car was I was trying to change my date of return and the representative had some difficulty figuring out what the price would be. It took her a while and she seemed so confused. Nevertheless, the car was fine as well as the experience of dropping off the car.

The rental agent was a lovely woman who worked with us to get the best deal possible and was able to upgrade us to a KIA SOUL at no extra charge. She was helpful, friendly, and went above the call of duty!

It took forever to get my rental car from E-Z as I stood in line for over two hours. There were over 40 people in line with only three people working. The shuttle took forever too. Although, the shuttle driver was really nice and cool and the rep at the rental car place was too, but that was the only good part. The experience was horrible, and I see why they got all the bad ratings they have online. However, it was the only rental car place left at the time that I needed to travel because it was spring break. I considered it a little training for patience. I guess they don't have a better way of operating.

I'm being charged for tolls that are not mine!! I rented a car at airport as I have done before. In Ft. Lauderdale. When I returned home I started getting all these charges to my credit card. I called everyday for week!! No one ever returned call. I emailed risk management, nothing! In email and in all voice mails I left details of my issue. I'm so disappointed that that completely ignored me. Never once has anyone called me back, return my emails - absolutely nothing.

I was quoted $186 for a car rental for the week. I had to add on a car seat which was $50. Told the man I had my own insurance and wanted nothing added. When I checked my credit card I was billed $391. I called and after 30 minute wait was told I initialed it so they are not going to do anything. Woman was very rude. So I sent 3 e-mails out, none were responded to. The absolute worse experience renting a car ever. They should be investigated. They are crooks, I feel like I was robbed.

The absolute worst car rental I have ever had! The reservation I have made in their website is useless. Because when I arrived in Orlando on March 18th they informed me that they don't have the car/price reserved. Besides, in my opinion, the attendant was not honest with me only offering very expensive options and not being clear about the total amount bill. I have booked (**) a SFAR for $ 438.49 but at the end the final amount became $1,471.03! If they provide reservations and if they don't have reserved car, they should provide upgrade for free, and not offer abusive upgrades turning final amount to almost 3 times booking price. I am feeling like I was robbed by E-Z Rent-A-Car!

We went on vacation so we rented a car and E-Z Rent-A-Car was the cheapest on that day. We reserved online and it was quick and simple. The day of pickup was smooth. The person we talked to there was knowledgeable of everything and helped us upgrade into the vehicle that we wanted. It was also quick and easy returning the car. We just dropped it off then we got on the plane.

Thank you for responding. We appreciate you looking into the issue and refunding us.

I was on a business trip and I liked E-Z Rent-A-Car's price so I made on online booking with them through Orbitz. I was supposed to get a four-door car but when I got there, they said no, that I did it through Orbitz so, no. I didn’t get what I had been told I was going to get but E-Z took care of me. Returning the car was a little cumbersome though. Payless is where we were supposed to leave it but it was closed. We were so early in the morning and it took us a bit of time to figure it out. We were running around all over trying to find the right place to return the car to. When we finally did, they just took my paperwork and we were done. Overall, it was a fine experience.

When we went to pick up the car we had rented we decided to pay for the insurance after the agent (Mohammed) told us the price. He then tried to use all sorts of scare tactics to try to get us to buy the other add ons (prepaid gas, tolls, etc). After asking where we were traveling to he continued insisting that we needed to buy the toll package because the tolls were very confusing. We continued to decline and after leaving and driving to the hotel, we discovered we only had to pay about $4 in tolls round trip, and the toll package he was trying to sell us would've cost $25. Mohammed also told us that we could make changes to the billing if we wanted when we returned from our trip.

After seeing "FREE CANCELLATIONS" and reading all of the TAMPA locations policies (many pages) I went ahead and set up a reservation on January 17th, 2016 for a late February trip. Less than 24 hours later on January 18th I had to cancel the rental. My card was billed for $412.62 and I only received a credit of $362.62 - missing $50! I've spent hours trying to talk to someone about their "Free Cancellation"? A day or two later I got the name of the person to contact - a Nicole **. She gave me a link to a JACKSONVILLE site not the TAMPA site (rental policies vary with location). Nowhere on the TAMPA site is there a mention of a cancellation fee. E-Z was not deprived of a rental nor was I a "no show". After the second email exchange she stopped responding. This is NOT how you handle a customer problem. The only loser was me. EZ MONEY for them.

E-Z Rent-A-Car's price is cheaper. Their reps are friendly, informative, answered my questions, and told me how to get on the highway and other stuff. I'm very satisfied with them, and the car that they gave me to go with the category I rented. Every now and then I’ve had a car rental agency where I’ll do a mid-size and I'll be given some little thing. I would rent through E-Z Rent-A-Car again any time. They're undercutting the bigger names a little bit.

I rented a car from them which they didn't have on their lot. Talked me into upgrading my rental and adding extra insurance. Cost was way more than I had thought when I made the reservation but I was there without a car and three young kids. They know how to get you and then say they don't have what you signed up for and add on extra cost.

Rental at FLL Jan 28. Paid for toll package. Still received and still receiving charges on my credit card for tolls. Turned Car in on 1/28. Cannot get a call-back or email back from any department. Tried many calls.

The people I had to deal with at EZ when I rented on 3/7/2016 are absolute liars. If they shake your hand, count your fingers after. I made a pre-paid booking, went to pick up my car, and after 15 minutes of their scare tactics trying to sell me insurance, toll, prepaid gas and anything else you can think of, the agent (AHMAD), asked me to sign a contract. The charge was higher than the reservation amount. When I questioned him, he said it was just a deposit in case I returned it late. I returned the car on time, but sure enough they charged my card for an extra $52. When I called, I was told that I had signed the contract, and I should have read the fine print. If they managed to get me, a seasoned business traveler, I feel sorry for the tourists that rent from this place. They must be getting fleeced!!!

I ended up missing my flight and had to fly to all different cities, so I had to rent a car to get to the city I was trying to go through. E-Z Rent-a-Car had great customer service and really looked out for me, which was good, seeing as I got stranded in the city that I wasn’t trying to be in. When I picked up the car, the guy was very helpful. He thought I was military so he worked with me on the pricing, which was great. When I dropped the car off, it was very quick and simple. The guy during drop-off helped me save some money by telling me where to go to get the cheapest gas. I had a good experience with them.

I was on vacation in Florida and knew that I was going to need a rental car to go from place to place. E-Z Rent-A-Car's rates were less expensive. I made the reservation on the phone, and asked them if they had a dealership at Orlando Airport, of which they said yes. We then discussed the kind of car that I wanted, and then about the fact that I needed to leave the car in Orlando and they told me it was a $75 dropping fee.

Doors creaked. No one told us how to operate vehicle's accessories, lights, A/C, etc. Otherwise all good.

My car broke down so I decided to get a rental. E-Z Rent-A-Car had a nice price so I made a reservation to them online. The process was quick and simple and the person I picked up the car from was good. E-Z is a good company and I'd rent from there again.

It was one of the very pleasant experiences of the entire trip.

This was the first time that I used E-Z Rent-A-Car and I was impressed. It was hard to find, at first, but once I did the staff was courteous, answered my questions, and made sure that I was comfortable with my purchase. They did put me in a VW bug, which was a little small for me, but I only needed it for a few hours, so it wasn't a major issue. Would recommend and rent from them again. Thank you.

My 13-year-old niece and I arrived as scheduled near midnight to the Advantage rental area at Denver International airport to be greeted by a long line of about 40 people and only 2 employees working to accommodate all these rentals that appeared to all be confirmed bookings. It took us almost an hour get our car. People were sleeping on the floor. I have never waited so long for a car rental and will not use Advantage or E-Z in the future. I may not use Orbitz for this as well since you don't know which car rental company you will get when booking with them.

We told the counter associate that we need no extra insurance. The line was long and she seemed overwhelmed after we signed the car back. We were charged for insurance coverage. It was close to our flight time so we had no time to dispute with the checkout attendant who was also overwhelmed. I sent an e-mail to your company immediately upon returning home with no reply.

Excellent service. Great rental experience.

I recently rented a car from Advantage or E-Z Rent-A-Car. After a long day of traveling I went to pick up my car. The worker who gave me the keys said he checked out the car and it looked great and to look it over but don't come back to the desk or mark anything on the sheet unless it was major. Never said what major was. When I went to put my stuff in the trunk I noticed a scratch. The person I was with also noticed it too. I would guess that the guy who said the car checked out would notice it as well so there is no way that would be considered major. I should have done a better job inspecting the vehicle and put every mark and issue on the sheet. I was lazy and tired. My mistake.

As always, the rental process, pick up, drop off and price were excellent.

Price was great so didn't mind having to go from EZ Car site to Advantage site. Then the folks from E-Z Car arranged for us to go to the head of a very long line at Advantage which was nice for us but not too nice for those who were waiting in line. Then the agent tried to get me to upgrade my reserved car saying that there was a big snowstorm expected next week and a bigger car would be safer. I told her I had checked weather.com and the weather was supposed to be fine for the entirety of my 10-day stay in the Colorado Springs area. She got rather glum when I refused her offer. The guy that checked my car back in was running around as he seemed to have no help. Other than that, all was fine.

I flew into Houston Hobby and found it difficult to use your service because there were not any signs. The shuttle that picked us up was not the name "Advantage" which was the company we rented from, nor did it come through the space that the other shuttles did from your competitors. It drove us to the location to rent the car, and there was no clear sign about where to go.

The E-Z Rent-A-Car lady at the front desk was trying to upsell me like crazy which annoyed me badly. I was supposed to get a Toyota Camry but she kept trying to upsell me to a Corvette and then to a Land Rover, and I was like "No, ma'am. Give me the Camry". Then she finally asked me if I wanted a jeep and I said "Fine. Just give me the jeep", which we got charged an extra $150 for. She was trying to upsell me to the unlimited toll package as well. The way it seemed at first was that whatever tolls we went through, we would pay for it with a credit card on file. Then when I read the fine print, they were in fact, trying to charge us $6.95 per day to go through as many tolls as we needed to, but she knew I only needed to go through two tolls each way. They were trying to charge me $35 more for $4 in tolls. But basically, we were fine with most of it.

I was a little disappointed with E-Z Rent-A-Car. I had gone to the concierge and he gave ranges for a car for about $103. Then the driver from Dollar showed up the next morning to pick me up. First of all, he was late. Secondly, he told me that they sold out of cars, so he took me to the other place and the price was significantly higher, close to $200. But I already had something in writing that it was gonna be $103, so I've been meaning to call Dollar and get this straightened out. The driver took me straight over there so I kinda think that they were in cahoots in some kind of a bait-and-switch scam. I ended up having to fork out almost $90 more than I was originally planning on doing. My experience was kinda lousy and left a bad taste in my mouth.

When I rented the car from MCO airport on 2/29/16 I had a reservation with another rental company. I was told by staff from E-Z Rent-A-Car that they would match my $99 price from 2/29-3/6 drop off at fort Myers. When I returned to RSW airport today much to my surprise there was no E-Z rental car drop off and I had to go about 15 minutes away to your location. Then I had to get a cab and pay $50. Ahmad never explained anything to me and I left the car with keys in middle console. I have tried calling several times with no one answering just telling me to leave a message. This has been the worst car rental experience I have ever had.

I wasn't able to obtain my pre-registered car that I booked online. Payless refused to honor Carrental.com and the agent actually laughed at my predetermined price! I was waiting in the line for advantage rentals and decided to go elsewhere. An E-Z rental agent caught me at the door and asked me what was going on. I told him and he told me he would match any price I could find at Priceline.com! I rented a compact car with unlimited mileage for 7 days at $185 with a gas fill-up! E-Z has a new customer! All other agencies were going at $400 a week! Good salesmanship, honest salesman, and above the call of duty!

I had won a trip to the DAYTONA 500 and I was given a gift card to rent a car. They called Avis and got the rates, but they failed to book it. So when I went there, all they had were Corvettes and eight-passenger vans. The rates weren't what they said they were and were four or five times the rate that they gave me on the phone. So we went down to E-Z Rent-a-Car and they comped what Avis should have comped, and was taken care of without any problems.

I booked my trip through Expedia, and was quoted a rate of $76.56. Our final bill? $362.10. That is almost FIVES TIMES the quoted rate. When we checked into SJU, our sales rep rushed through everything (while simultaneously speaking on his cell phone) and gave us no opportunity to question anything. We were charged various costs that I know were completely unnecessary. We also still have not received the $250 hold fee, despite returning the car over 3 days ago. I've contacted customer support for answers twice, and I have tweeted them twice... hoping to get ANYONE'S attention. I would not recommend this company to anyone. Ever.

I was really upset with the rental that I got from E-Z Rent-A-Car. When we arrived I asked for the SUV that I had ordered through CarRentals.com and the guy told me that the only option he had was a minivan. I told him that I didn't want a minivan and that I had ordered an SUV. He told me that I didn't have any options unless I wanted to upgrade to a large SUV. I said to him that if he only has a large SUV he should give me that because I booked an SUV not a minivan. He told me that he wouldn't do it without an extra charge. Then I asked to speak with a manager and miraculously they had a regular SUV that they were able to give me. They literally were lying to me to try and upsell me instead of giving me what I booked.

Worst experience ever. Booked a Jeep Wrangler just to get there not to get a Jeep and then got conned by a crazy insurance and nothing was as the booking said. So if you want to go to Mexico, stay away from this car rental people.

The E-Z Rent was right next door to my motel. I went over to their office and it was very convenient. On the day that I got the car, the people there were very professional and helpful. I returned back the car late on the same day and put the key in the drop box. I’ve rented from other companies, and I enjoyed this experience as much or better than any of the others. It was a very satisfying experience.

I registered my car online and the bill came out to $76.29, however when I actually picked my car up my total came to $136. I understand that there can be extra costs, but I don't understand why it would be double especially when it said $76.29 was due on pickup. Then I returned the car on Friday and I'm going over my emails Monday and come to find out they charged me an extra $250 (I'm assuming it was a smoking fee). But I didn't smoke in the vehicle, don't smoke in general, and break out horribly if I do. Never using E-Z again, back to Budget I go.

We booked with E-Z Rent-A-Car in December because they advertised the lowest rate. When we went to pick up the reserved online rental car, the sales lady employed by E-Z Rent-A-Car told us that in addition to the car rental rate, she was going to charge us $200.00 as a deposit. She said as long as the car was returned without damages then we would get our $200.00 credited back to our account. We returned the rental car in tip top shape and E-Z Rent-A-Car never credited our credit card the $200.00. They have the worst customer service and don't respond to phone calls or emails. They are definitely good at ripping people off!

There was a person at the airport that helped us rent a car from E-Z Rent-A-Car. It was fine and I didn't have any problems.

Arrived Orlando, FL about 10:30 am and picked up car. Took about an hour. Only given 1 key. Drove about 20 miles. Stopped at Denny's. Temp. much higher than Cleveland. Took off coat, put it in trunk (key in pocket). After lunch, came out and couldn't get into car. Called E-Z but line's busy. (Hoped to have family pick up a spare key when they arrived in afternoon).

The check-in process was pleasant and helpful. The vehicle was clean and prepared. The computers were down when I returned the car so the receipt needed to be emailed to me but it was not. A month later I needed to contact them for it so I could reconcile my credit card. Customer service took care of it just fine.

I got a nail in my tire that caused a flat within the Las Vegas airport. It was fixed through my membership in AAA. I had questions for EZ: should I return the auto early with a spare tire, fix the nail hole myself, or drive on the spare from Friday, January 22 until Tuesday, January 26? Fifty-eight calls over 24 hours went to voice mail. Your phone line gives 6 options. Each option asks the customer to leave their name and phone number. They promise to call back. I left 20 messages. My calls were never returned.

Today 02/21/2016 I rented a car from RDU Morrisville NC. I made a common mistake of saving a buck vs. other rental companies that I have been renting from like Enterprise, like Alamo, like Budget even companies like Dollar rental center for many years. Instead of saving a dollar, I ended up paying $22.00 more and forced to buy insurance I didn't need. I have full coverage on my personal car. It covers all rental cars but they don't care. If I didn't buy added insurance from EZ rental, I wouldn't have car to get to my destination. They want to squeeze every dollar they can out of customer.

I was satisfied with my E-Z Rent-A-Car experience. I purchased the E-Z Toll and two weeks later, I got a bill from some toll authorities. I sent out two emails in December and I haven't heard a word back so I don't know whether they took care of it.

First, we waited 30 minutes for the E-Z car shuttle at the airport. Every other car company's shuttle passed by at least 5 times. I finally called them and they rudely said they were on the way and hung up on me. When we got to the rental office, there was one person at the desk. I waited in line while he helped a customer for over 25 minutes. Finally, another employee came over and started to help me. After he started helping me, he had a problem with the computer and could not complete my transaction. After over an hour at the counter, he tried to give me a compact car when I already paid for an SUV. The workers were rude, unapologetic, and condescending. They did not seem to care about the customers and proceeded to tell me that they are cheap for a reason. The worker also complained that he is underpaid and overworked. His excuse for the poor shuttle service was that his drivers drive the speed limit.

Are they kidding me!!! I made a reservation for an E-Z rental car two weeks before departure. I traveled overseas from Thailand and arrived in Orlando on schedule - 11:00 PM. It took me 40 minutes standing in line to process the paperwork. I was then sent upstairs to the parking garage where I waited another hour and a half to get a car - now 2:00 in the morning! I have sent numerous complaint emails to them over the last month and have not heard a single word. They are the WORST! DO NOT USE THEM!!!

I paid for two upgrades so as to not have to drive a Toyota Prius. When I left the website, I had reserved a Toyota Corolla. When I arrived at the airport, I filled out the paperwork, which read, Toyota Corolla. I purchased the full gas tank plan knowing I was driving a Corolla. The woman at the counter said it was a Corolla. When I went to the garage to get the car, they gave me a Prius. I asked about the Corolla and they explained all they had was the Prius or a minivan.

I chose E-Z Rent-A-Car for the cost. I rented the car out of Orlando and did not buy a transponder from E-Z which was at $8 a day. I can understand the convenience of a transponder but it was not worth $8 a day to me. I was going to stand in line and pay the tolls in cash. I was going to be in the Orlando area for the week and decided to go down into Miami. I then found out that I couldn't pay tolls with cash in Miami. I have since gotten contacted by somebody regarding tolls that I allegedly owe but when I got back to Orlando, I bought that transponder package for the Prius that I rented which should have taken care of all my tolls but still got a bill from somebody on tolls that are still allegedly owed. For that reason, I would not rent from E-Z ever again. I'm not sure why they would charge that much per day for a transponder which I don't need in Orlando, only to find out that I did need it in Miami.

After reading all the other reviews about this company I feel relieved that I was only in fear of losing mine and my wife's life in my tragedy. I won't bore you with all the small stuff but jump right to the real story. I was on interstate 215 in Henderson Nevada heading for Freed's Bakery when I am supposing the computer died and the car shut down. The vehicle slowed down to a crawl and would not accelerate. Luckily for us traffic at this point was not that bad so I coasted over to the shoulder and took the first exit I came to and slowly crawled to the first available place I could pull over and park to call for assistance.

E-Z Rent-A-Car provide good service, easy to work with and by far, have the best rates. I hope they keep it that way. I go to AutoSlash to make my online reservation so it takes a few days, but it was okay. I rented a car in December. After I left the airport, I noticed that there was a problem with the transmission of that car. It was not shifting well. There was a lot of traffic, I was already off the airport and in a hurry, but I made it back to my home.

Got to the counter at E-Z. After waiting approx 10 min to be told they did not have the mid size car we had rented. After them calling to the other side of the airport in Orlando, the representative tells us they just don't answer the phone this time of the day. He tells us we can have a Jeep Patriot for an extra $5.00 dollars per day. I say no as that will be an extra $70.00. He just kept trying to get them to answer the phone. He now tells us that we will have to wait several hours for a midsize car to be returned on this side of the airport. I still say no I just want the car I reserved.

This was probably the worst car rental experience I went through. First, I was told I needed Kiosk ez toll on a travel from Naples to ST Petersburg Fl (you can pay the toll at a booth $1.25) and was charged 27,96 for three days. I did not need it. As soon as we got into the car my wife reminded me we didn't need the ez toll so I called to leave a message to request a refund and never got a return call from the customer service dept. The customer representative at the office told me she would refund the amount once she discusses it with a manager and never did. There is no manager on site.

E-Z Rent-A-Car's rental price is what made me use them. I booked my reservation online which was quick and simple. My interactions with the representative were all positive and very helpful. EZ informed me of the car's issues and were efficient.

Service was good. Car ran great, but we were charge $7.99 for gas refueling. WOW gas is down to $1.69 and people think the airlines should reduce their airfare. I guess rental cars are an exception. Won't use E-Z again.

Very professional staff. Easy to get vehicle. Vehicle update offered. Insurance alternatives offered. Did not have to wait long for pick up at airport. Courteous staff.

I was happy to walk up to the counter and be taken care of quickly. I read some reviews that concerned me when making the reservation, but I still went forward. The car had a warning light and two tires that low on air. When I told the person giving me the car, he told me to come back if I had problems instead of finding me a replacement right then. So I had to find an air station and fill the tires myself. It wasn't like it was just barely low either. One time was 19psi and the other was 21psi and the recommended psi was 32 or something. So both tires were way low. The car worked well enough though. I returned the car and got charged what I expected. The car was on the rental car location that every other car rental place is at in Dallas, so to me, even with the issue, I would rent again. However, I'd like to see them take a little more pride in delivering a car that was in decent shape to drive out of there.

Best rental in North Carolina. Love this company, not a oversized chain like many others.

Arrival: Waited over 50 mins for a shuttle in 12-degree weather. Called multiple times to the office. No one answers. Their answering machine is full and it hangs up on you. 42 calls later I got a person who said the driver was on a break. Finally got a pickup. Arrived to a line of 6 people with one rep who ignored the phone ringing nonstop. Both shuttles were there and drivers having sodas and not helping. Finally got my car. It had no floor mats and no one knew there wasn't mats or they weren't needed.

I reserved a Camry and confirmed by phone that I had a car and was coming in 1 hour late. When I got to the desk all cars were gone except one, a Mustang convertible. I was forced to pay a big upgrade to get this car because they didn't have anything else. The price difference was close to 100.00 more. I could not fit into this car comfortably, so I hardly used it. I took a cab most places costing me even more.

Upon arrival there were no cars left. After waiting several hours and having one employee actually walk off the job, a manager helped the customers find some cars. When it was my turn in line, she told me the only thing that was available was a 12-passenger Econovan or a Corvette. I ended up paying triple of what I was going to pay to be able to leave the airport that night. I will be taking this up with American Express (who I booked through) and would never recommend or use E-Z Rent-A-Car again.

I want to leave here a reclamation against misleading behavior from AAdvantage. First, they made me sign an agreement were I was charged Supplemental Liability Insurance for $17.99 a day, which I found later that was not necessary, because AAdvantage functionary told us that was mandatory for all AAdvantage car renting. Too late for refunding, it seems, because they made me sign an agreement on this. This clearly was dishonest behavior, which in addition came to change the previous reserve with CarRentals.com and E-Z Rent-a-Car (reserve n. **), as I understood from CarRentals.com emails.

I was on business and needed to get around so I rented a car from E-Z because of their price. I made an online reservation which was quick and simple to do. The representative who assisted me when I picked up the car was good. When I returned the car, the experience was not as good as picking it up but still decent.

If you have all day to wait around for a vehicle, then this is your place! Rinky dink outfit working out of a hotel near the airport. I will give one star for the employees as untrained or poorly dressed as they were some credit for putting up with all the irate renters ahead of me. Sadly enough, it was self-induced. The cars are pieces of crap and don't expect to get what you reserved. I will gladly spend $20-30 more per day on a real and safe vehicle than those pieces of junk. P.S. expect to wait at the airport 5x longer for a shuttle bus than you normally would with a national rental car company. Adios.

Upon renting the car at the airport and going into the city, lights came on the dash. The book was missing from the glove box. Figured out the one light was low tire pressure, never figured out what the other meant. Went to a gas station and checked the pressure...on right side, one had 90+ lbs and the other 16 lbs. Corrected the tire pressure and headed 5 hours south to Grand Canyon. Lost tire pressure on the way, stopped and got air again, and the third time went to a repair shop. These guys were great. Took one look at the tire, and explained that by the scarring on the tire, it had been driven flat. He said it was unsafe to drive and could not believe a rental car company would let this car go out.

They charged me for the full tank of gas in the car $36.08 and then charged me 8.99 per gallon for the gas it needed when I returned it. They tell me they can't do anything for me coz I signed the paperwork to agree to it. Who the hell would approve that scam? The salesman told me that I can bring it back not filled and they will charge me $2.00 per gallon. He said that would save me coz you can't get gas in Florida for under 2 bucks. I did not see 1 station that charged more than $1.79. They also overcharged me for the car rate that I had a confirmation for.

We reserved a car from E-Z using Expedia.ca. Our total price was 283.35 CA including taxes and fees. We did have a 50.00 dollar refuelling charge which we accept. Now we have a credit card statement with a charge of 613.50 CA. We adamantly refused the optional Supplemental Liability insurance as it is optional and my husband carries a 5 million dollar personal third party liability insurance on his license. I have tried to talk to someone, have emailed left voicemails and absolutely no response. I believe our next step will be to contact Mastercard to report fraudulent charges.

I should have known better when I needed to upgrade my vehicle and every phone number online was incorrect for this company. Finally, when I found the right phone number, no one would answer. Or an unprofessional voicemail would come on saying they would call back within 24 hours. No one ever returned a call. When we pulled up to the address that is listed online, we saw a trailer. Only for a parking lot attendant to tell us that this place has moved locations a few blocks down the road. Reservations were already set for this vehicle, but for some reason, when we came to pick up, we waited for what seemed an awfully long time.

I got a rental car, a Kia Forte, and in less than 24 hours I got a flat tire. Checked the trunk and found no spare tire, called the company. They took about 35 minutes to answer my phone call and they said Kia Forte doesn't come with a spare tire and they couldn't do anything for me and I was going to have to call a towing truck and bring it to them at the airport for them to switch my car. Of course, when I went to rent the car nobody told me there was no spare in the truck. My question is it legal to rent a car without a spare tire??? Because this is clearly a SAFETY HAZARD. Then they ended up charging my credit card for 2 days of rental when I only kept it for one day and they also charged me for fuel and the tank was full when I returned it. My advice, pleaseee don't you ever get a rental from this awful company b/c you will regret it!!!

I gave a deposit that was told it would be refunded to me after the car is returned. But after two and half months it never happened. I sent 2 mails to this company but no one answered. I am very unhappy about that. I will report this as a fraud, if my problem not being solve.

I rented a car because I went to a wedding in Florida. I chose E-Z Rent-A-Car because it was reasonable. Reservation was done online and the process was quick and simple. Return was great, but the pick up was a bit chaotic. Their office was off the airport and so it took a long time for the bus to come and get there. I supposed that's why it was less expensive. Other than that, it all worked out okay.

I registered my rental requirements to rent a car at FLL and return the next day at MIA with Kayak, they transferred me to EZ Car Rental. After I made my reservation, my confirmation said I had to return at FLL. I called EZ Car 5 times and spent over an hour on waiting. Twice I spoke to a man who, after taking my info, sent me back to call waiting. I'm still waiting.

I made a reservation online to book a car. I was quoted a price and on the reservation confirmation it stated the price if you needed to keep the car for extra days. I had to keep the car extra days. I was charged over double the price quote.

I decided to rent a car for business, so I made a reservation online with E-Z Rent-A-Car. It was quick and simple. I chose them because I believed they were the cheapest, but it didn't turn out that way because I was charged twice what I was told it was going to be and I have no idea why. I just received the bill in my e-mail. So I will never rent from them again.

I made a reservation online for December 17th - Jan. 4th for the total amount of $449.85 for the location at Carolina (San Juan) PR. They do not provide you with a detail bill, not until you return the car and that's when you see all the hidden charges and fees. Once I got there they kept adding things like mandatory one time $10.00 fee for auto express (ez pass) and $7.00 daily charge & taxes fees. My bill was $711.29 (at least that's what the person on the phone told me when I questioned the 1,011.29 hold on my AE card the day after). $300.00 deposit and $711.29 for the rental total.

DO NOT RENT FROM HERE! They charged me $200 for "security deposit" (under age 25) and kept the money without a valid reason. I almost missed my flight back trying to reach the manager, who had suddenly disappeared. Had to go through my credit company to contest it.

We rented a car from the company over the holidays. The gentleman at the counter was so incredibly rude that if there was any other option we would have walked. Over the course of a few minutes our rental went from $700 to $1030 charged to our account. The $200 deposit and the toll pass were added on. We were informed that you had to get the toll pass because cash was no longer accepted throughout the whole state (not true). We were charged $6.95 - but the website showed a weekly max and then the $200 deposit. Well that is supposed to be refunded in 5 business days. Well NOPE! It's the 19th of the January - the car was returned on the 31st. No refund. No answer at customer service. A recording that tells you that you will receive a call within one business day. Still waiting - it's been 6. No response to emails either. So if you rent from them plan for additional fees and your deposits never being returned.

My husband, son and I were visiting family in Denver for Christmas. On December 23, 2015 we received a rental rate from a very pleasant woman at the counter for E-Z at the airport, then proceeded to catch the shuttle to E-Z's building. My husband went in to rent the car and was very pleased because the agent (Lorenzo) gave us a Hyundai Santa Fe for the same price we would have paid for a compact car, and also gave us the option to pay $20 up front for fuel so we would not have to stop and fill the car up on the way back and wouldn't be charged a ridiculous amount for gas. Upon returning the rental 3 days later, the agent who checked the car in charged us $147.89 more than expected, stating that we were being charged a refueling fee.

E-Z Rent-A-Car was convenient in terms of costs -- it was better. Everything went smooth during the pickup and return of the car. I'm happy with the service and it was a great experience.

Stay away from E-Z Rental Car LAX! Don't EVER rent from here. I have had a rental car for the past week and everything was fine until today. The car was due today at noon and at approximately 11 AM this morning (January 16), I called to ask if I could extend my rental until 5 pm on Wednesday, January 20. I was told that YES I could extend the rental until then at my original rate of $9 per day (before insurance). So I kept the car according to this new agreement. But then, tonight at approximately 6:30 PM, while I was at dinner at a restaurant, I was called out of the blue by Shakira at the E-Z Rental car office and told I had to bring my car back IMMEDIATELY or else I would be charged approx. $150 per day because the agreement the E-Z employee had made with me that morning was "no good," in Shakira's words.

I rented a car out of LAX from EZ Jan 1 for two weeks. Booked online through Expedia for 78 dollars a week. They had no full sizes left so the manager gave me a Toyota 4Runner for the same price after waiting in line for an hour. The rental agreement was for 278.33 which included the prepaid gas. I dropped the car off two weeks later and when I get the bill emailed to me for 1392.38. This was 980 dollars over their preauth on my credit card and no one thought twice about it. I tried calling but they don't answer the phone. I have reported this fraudulent charge to visa who said they will dispute the charge for me. Be very careful with this company. Poor service coupled with incompetence and borderline criminal activity in charging my credit card without authorization. Thank goodness for Visa willing to deal with it as Ez does not answer their phones. On hold for two hours.

After my complaint, I am happy to report that I have been reimbursed for the fuel charge. Thanks.

I went to Las Vegas on Thanksgiving week and chose to rent from E-Z Rent-A-Car because it was cheaper. I made the reservation online and it was a great experience. I travel for a living so I use Rent-A-Car all the time.

I was disappointed with the EZ rental policy. I had left my arrival time as a default, which resulted in an incorrect arrival time. The agent then said there were no more cars available and rented me a larger vehicle. I was mainly irritated as there were so many vehicles in my car class size in the lot, many of which were recently returned, and the agent just said that "that one is already rented" without batting an eyelash. There isn't enough transparency with rental companies to make me feel like you are ever telling the truth. Surely there were other cars that were reserved that also people had missed their window of time. There was a woman ahead of us that had reserved the same size vehicle then changed her mind. Why could I not rent that one? The one I ended up getting was a great size for our family of 5, but still, I'm overall disappointed.

Check-in was easy and quick. Car was clean and reliable. Check-out was a breeze. Price was incredible. Thanks.

I used E-Z Rent-A-Car in Austin and they were good.

Got exactly the deal I booked. Great front desk service, excellent service when picked up my car and even better when returned. From now on, my 1st choice next time I need a rental.

I rented a car at LAX from E-Z Car through Orbitz; I called them the week before renting to ensure all was set up as I had read some bad reviews. No one ever answered their phone. Upon arriving at LAX, no van showed up for an hour to pick me up at the airport. So I canceled and rented through Enterprise. Stay away from E-Z Car. They are one of the worst.

I have rented from you several times. I will be back in February and I am going to be renting from you again. I just wish I could get a small deposit.

I did not reserve a car with E-Z but with Advantage. When I came to pick up the vehicle I was told there were no full size automobiles available but they would give me a fairly new Corolla. The Corolla was fine but I did not get what I reserved & paid for, a full size car. Is a Corolla a mid size? Anyway I feel that was not a good "guess what" and that I should maybe have been compensated or have my daily rate reduced? What do you think? Always a long line but the car rental rates are so good it is what I have come to expect, a line!

We waited for almost one hour to receive our car, and when we got our car it reeked of smoke. The women was kind of enough switch cars but it also reeked of cigarette smoke and she lied and said it was fine and then disappeared.

I rented an SUV in Denver last month. I called E-Z 3 days before my trip to confirm that the vehicle was 4WD and they said that all the SUVs in Denver would be (as I've experienced renting there for the last 10+ years). When I arrived, I was told that I would have to upgrade, at a cost of $75 per days extra, in order to get 4WD. After much debate, I negotiated this down somewhat. I called their 1-800 customer support as I was leaving and was told that they could not help and that this was at the discretion of the local manager. On my return I asked to speak with the manager (Todd as I was told) and he was not available. I later called and left three detailed messages for him but had no return calls. On top of all this, the shuttle service to the terminal was horrible - they use old, small (12 passenger) vans that we had to wait a looong time for. I will never use EZ Rental again.

Renting a car from E-Z was an enjoyable experience. The front desk was fast and very accommodating, both during pick-up and drop-off. I will definitely rent again here!

E-Z RENT A CAR - Deserves zero stars. Said that they would honor the pricing given by Orbitz. Then charged two and a half times that amount. Also charged for refueling even though the car was returned with a full tank. Tried to work through customer service but they were not helpful at all. Seems clear that their business model is one of deception and maximizing their profit at the expense of being honest and ethical. Lures you in with very low rates. Then finds every reason to charge you exorbitant fees, even higher than Hertz or Avis. Worst company of any kind that I have ever dealt with. You'd be better off hitch-hiking than renting a car from this unethical company.

E-Z Rent-A-Car has been really good. I rent a car every weekend.

We picked up our vehicle at the Orlando Airport. When we got into the car it had duct tape holding the middle console shut. When we got on the highway, the back left tire was thumping so loudly we had to pull over. We called customer service 5 times and received no callback. We returned shy of a quarter of a tank because we were running too close to take off to hunt down a gas station. Waiting to see if they screw us and claim a full tank fill up like the other complaints. I WILL NEVER EVER US THIS CRAPPY COMPANY AGAIN!

Hello. I've made reservation with E-Z through airportrentalcars.com. My EZ confirmation was # **. I've been traveling in Europe and North America a lot. This was the worst experience I've ever had with car rental. When I arrived at Ft. Lauderdale airport on December 24, 2015 at registration desk, it took about 15-20 min to process the paperwork. Apparently the printer was not working. I cannot believe there was only one printer. When I came to the parking lot for the key, the attendant has sent me to a wrong parking spot number. I've had to press buttons on the keys to find my car. When I started a car I noticed that the warning light indicating low tire pressure was on. At that time there were no visible problems with the tires. When I asked, together with my wife, the attendant about this, the lady in the booth told me that it is OK and some Toyota Camrys do that. With these instructions we drove off the parking lot.

I have been trying to get someone from the E-Z Rent-A-Car office in Miami as well as their corporate customer service to reply to my emails or call me back with no success. They put you on hold immediately and the customer service line has you hold for "the next available representative" and after 15 minutes a recording comes on saying temporarily unavailable, call back later and hangs up on you. When I returned the car at the Miami airport office, I asked the associate twice for a receipt. He said he had nothing he could give me but I would get a receipt by email. I was not at all happy that he would not give me a receipt in person. When I returned home to Atlanta the next day the receipt that was sent by email indicated we received a full tank of gas when we originally took the car but that we returned it empty. That was completely false.

I had a good experience with E-Z Rent-A-Car. I would recommend them.

The guy (short) at McCarren airport , Las Vegas on 12/27 7 to 9 pm was very rude to me, he was using bad words when I asked to change my credit card from AMEX to Bank of America . At one point, I even thought that guy will shoot me if he has gun with him, he is highly dangerous. Check CCTV if you want confirmation.

I needed a car to get around. I had to get one pretty quick and E-Z Rent-A-Car was the first thing that came up, and so I got it. Getting it was fairly quick and simple. Also, I had a good experience with the representative on the day of pick-up and the day of return.

I picked up my E-Z rental last week at Seattle, SEATAC for my holiday family visit south of the city. Ten minutes later, after pulling into a Starbucks in Tukwila to get a drink for the drive, my car was surrounded and I was blocked into my parking spot by 4 squads and an unmarked SUV! An officer came up to my window as I sat in my car, coffee in hand, and said that he routinely runs plates in parking lots and had run mine and it came up stolen and asked for my license and how long I'd had the car. I told him it was a rental, then he and the other cops proceeded to check under the hood and VIN numbers all over the car. They weren't sure WHAT was going on, and advised me to have E-Z bring another car so that I could get on with my day.

I made a car reservation from E-Z because of its price. The whole process was great and I liked everything. However, they did not display upon checkout that there's going to be an extra $25 a day fee for me being 24 years old instead of 25. I know that's standard, but other places didn't have that fee and they disclosed it at checkout so I figured E-Z wouldn't have it either. I had to pay an extra $75 when I landed in Denver and went to pick up the keys for the car. The rep was knowledgeable and friendly, though it was like 11 at night, so he must have been tired. Dropping it off was also easy to get done.

Rented a car. Needed to extended for 2 days. Called ahead of time and was advised that same rate would apply. After returned the car, the bill went through the roof. Refused to honor what was said. Essentially this business cheats the customers in this way.

I was charged an extra day on my vehicle because the guy at the desk completely dismissed me. He continued on with his conversation and didn't even ask about the car or if I had any questions. Next day I find out he didn't check in the car until the following morning. So I was charged another day because I wasn't important. Stick to the car rentals we all are used to.

I rented a compact vehicle but got stuck with a minivan for the same price. I did not want a minivan, but there were no other vehicles available other than larger trucks. If I wanted a minivan, I would have rented one.

I needed to get around town in Salt Lake City so I rented a car. I went with E-Z Rent-A-Car using my reward points from my credit card. Everything was fine when I picked up my vehicle.

We rented a car through E-Z Car Rental Company in Denver, Co. We got our weekly rate on their website. When we got to E-Z Car Rental Company in Denver we were told that they didn't have any cars except for a van, even though there were numerous cars in the lot. We took the van because it was really late. We were there because my brother in law passed away suddenly over Thanksgiving. We had the van for a week with no problems.

Please be advised that your solution to this report of a car that has issues with the trunk opening while driving, no headlights warning sign, on/off tire problems is not going to be settled with a 20 percent discount on my next rental and charging me for e-z toll that was not asked for or never used because of this car that was rented to me. I didn't authorize or initial it on my contract. I feel I owe some of this bill but not the full amount because of the problem with this car. The glue that was on the trunk was from the last customer that had this car. That is how they kept it closed - by taping it.

I go to Florida every month, and I rent a car each time I do. Reserving a vehicle at E-Z is easy, and their reps are knowledgeable and friendly. They give excellent service.

Our mistake is we should have turned around and brought the car back. It was finally dropped.

On October 24, I arrived at E-Z Rent-A-Car to pick up the compact car that I had reserved at 6:15 AM over a week in advance through their website directly. I would be retiring the car by 10:30 AM on October 29. Although there wasn't a single customer at the front desk, and I even had to call on a phone to speak with an employee, my car was not ready upon arrival. They informed me that since it wasn't ready they would be upgrading us to a convertible at the same price. Although the gas mileage was not as good, we decided we would accept it since we reserved the car at this time for a reason and could not wait any longer. I made sure to thoroughly read over the policies outlined on the website so we would not run into any surprises upon picking up our rental. The website states that anyone between the ages of 21-24 will pay a $20 per day underage fee.

I was pleased with service I received for the most part. I did on my own have an issue. I was all packed up and ready to head back to the airport and put my luggage in trunk and closed trunk to realize immediately after I had left keys in trunk on top of my luggage. Luckily I had left a 3-hour window before my flight was leaving as I wanted to get lunch at airport for myself and 7 year old daughter. I spent 45 minutes on phone trying to get a hold of support from car rental but just kept getting bumped from phone support agent to line going dormant. I then called local tow company who told me they would be happy to assist if I had rental agreement..which was in trunk of car with luggage. They said they could not enter vehicle without it.

I needed to rent a car for a family trip and E-Z Rent-A-Car was cheaper over other rental car providers. I made my reservation ahead of time and working with their representatives was easy. I didn't have any problem with them.

I have never ever experienced such poor service, disrespect and honestly the entire rental experience was as if I had been dropped down a rabbit hole! This "car rental" company and I use that term loosely operates the complete opposite of any other car rental company in that SeaTac rental center. You reserve a car on Priceline or other sites with unlimited mileage and get told "oh wait because you live in Washington you have only 150 miles a day" and proudly tells you they are the only one in the building that does this... What?!?! It escalates from there. $200 deposit held but you must read the fine print. They have up until 21 days to refund but... Oh wait. When you return the car NOWHERE on the receipt will it show it is refunded. Response "you just have to keep checking your account... What?!?!

I rented a vehicle for a business trip to Atlanta, GA last month. The car was a Chevy Impala, and as usual I did a walk around of the vehicle in a dimly lit parking garage, finding nothing glaringly obvious or out of the ordinary. I had possession of the vehicle for 2 days. When I returned the lot attendant was checking the vehicle in and pointed at the left rear tail light, saying it was damaged because it was sticking out from the rear quarter panel approximately 1/8 of an inch. I laughed because there was obviously no damage to the paint surrounding the taillight or the light itself.

We used E-Z when we went to Last Vegas, and it was excellent! There were no snafus. We got lucky because our airline had booked the car for us. It didn't really say who it was booked with, and when we got to the car rental place, the first lady we asked was E-Z and she says, "Oh, that's us." She says, "Oh, we have their reservations." It would have been nicer if they had a sign that says our car is with E-Z because there are about 10 different car companies there. But we happened to ask the right one so we were in the right place. After that, everything was perfect. We got to pick the car we want. It was easier than I thought.

It is the first time I rent a car with this company... Last month on Nov 16... I rent it through internet for two days and after that I called for extend two days more... For my surprise when the bill came, they charged me more money with other rate for the extra two days I extended. I spend 4 hours trying to contact some customer service, and finally they explained to me "because I call by phone for the extension it is another price." I lost the money... I use to rent with Hertz, Enterprise or other bigger companies, I never had a problem with them. But this company bit me... But never more... Only once... Also, customer service sucks. The first I change is the manager of this company. Be careful and don't be cheap to save two dollars.

I made a car reservation online to E-Z due to its price availability, for our family travel. Everything was good when I picked up the car and the day I returned it. They were pretty quick and concise. It's a pleasurable experience.

On November 5, 2015 we reserved a 7 passenger vehicle for an estimated price of $131 through CarRentals.com. The pick-up was for Thanksgiving day with a return the following day. About 3-4 days prior to the scheduled pick-up we called E-Z to confirm the reservation, which they did. On November 25, 2015, one day prior to pick-up we received a confirmation e-mail (Confirmation #**).

We needed transportation between a couple of cities and E-Z Rent-A-Car was cheaper so we chose them. The process of reserving the car online and returning it was quick, simple and easy although we had to wait awhile because the girl who was checking in cars was bouncing back and forth between several people. But the car was nice.

I was visiting Colorado so I rented a car online from E-Z Rent-A-Car and it was quick and simple. When I picked up the car, I just gave my driver's license and then they gave me the keys. They were efficient. It was a good car and I was happy.

I was on vacation and needed to rent a car. Because of the price, I went with E-Z Car. I went online to make my reservation, the process was easy. When I picked up the car, the lady who accommodated me was good however there was a really long line because there was a problem with the people in front of me. And when I returned the car, I had a hard time finding where to park the car in Seattle.

My experience with E-Z Rent-A-Car was great. I decided to rent a car because my car was at the repair shop. I’ve used other retails, and that time, I wanted to use E-Z because I was told they’re good. The only thing is that when I went to rent a car, I noticed it was hard for them to deal under pressure. They need to do something about customer service when it comes to dealing with a lot of customers. I was standing right in front of them and then they took someone that was behind me, and I did not appreciate that. They might need some help. Anyway, during pickup, it was okay. The car was not too clean, but they were okay to get it re-washed for me.

I made a deposit that was told it would be refunded to me after the car is returned. But that never happened!! I tried calling customer service and no one answers!! I am very unhappy about that. I will report fraud if that is not dealt with.

My experience with E-Z Rent-A-Car was great. I have no problems, issues or complaints. When I brought the car back, I didn’t have wait, so no irritations. I would recommend their company to a friend.

PLEASE save yourself a ton of aggravation and DO NOT rent from this company. I have tried them twice and both times I was charged double or triple what I was quoted when I made my reservation online. They do not explain charges when you pick up your car and you end up with a huge bill in the end. I have been calling customer service for over 2 weeks now about my issues and they keep telling me they're submitting things for refunds but nothing has been resolved. I have called them 6 times, emailed them and spoken with a manager. Their standard response is "Someone will get back to you within 48 hours" but I have yet to get even 1 call or response. HORRIBLE CUSTOMER SERVICE. As a last resort I've had to call my credit card company and dispute the charge.

I was on vacation and decided to rent a car from E-Z Rent-A-Car because their rates were good. I made my reservation online. I didn't have any problems at all with the reps on the day of pick up and return. I've already told some people that I had a good experience with E-Z Rent-A-Car.

I rented a car September 13th for the month and returned it a few days early but still haven't received my $200 refund + $10.57 as of yet. I have called several times in the last couple of weeks and left voice messages on 4 separate occasions and still no call back or contact of any kind. Then a few days ago I was charged $25 administrative fee and $5.50 toll violation although I had an active SunPass transponder in the car the whole rental time... I even left the transponder in the window when I returned the car and had to go back there to pick it back up from agent on duty on October 9th.

Not the car requested, type of car was not available so they gave me an upgrade (joke) to the Nissan. Piece of junk, had 22,000 miles, filthy inside, couldn't see thru the windows. Everything was manual -- windows, door locks, dome lights, headlights etc. Don't know if I will use E-Z again, would not recommend.

I needed a car in Fort Lauderdale Terminal and E-Z Rent-A-Car got a good price. My interaction with their reps was fairly quick in general. But when I tried to extend my rental, I had to call about 12 times for someone to pick up. They would just hang up on me over and over.

We rented a car from E-Z at the Orlando airport between 10/21 and 10/25. I have used the location in DFW without incident several times. I declined their insurance and was sent to another terminal to pick up my vehicle. I didn't think too much of it at the time, since I was getting a minivan and figured they may have a low inventory. It was parked by itself, but, again, I thought little of it. I, admittedly, glanced it over, though it was in a dimly lit garage. I didn't note any damage. Four days later, as I pull up to return it, the man says, "I'm going to have to write up the bumper is falling off..." I thought he was joking (it had been less than a few seconds), until I realized he wasn't.

Great experience from E-Z Rent-A-Car. I had an out-of-town trip and I needed transportation. I did my reservation online, it was quick and simple. On the day of the pick-up, I got there 15 minutes early. I had trouble walking then because I had a boot on one of my feet that is fractured. When I went to pick up the car, the people in the booth where you go to pick up the car saw that I was having so much trouble. That was really nice. I dropped the car off like a day early because that was more convenient for me and it was great. They didn’t say anything.

The car was so dirty from inside and outside and it smell too bad inside the car.

Outstanding service. Like the fact they are the best kept secret in Vegas. Long lines at other car rental places in the terminal. Not them. Able to get in and upgrade car size, no issues.

The reason I wasn't impressed was due to the check in process. The attendant was rude and very pushy for insurance. I explained I already had coverage through the credit card and he said it's secondary and they don't accept that. I explained that it wasn't secondary, it was PRIMARY and still he said no. In either case, he had me call Geico to verify that I had insurance on my personal car before renting.

When I opened the door of the car I rented, I smelled the strong odor of cigarette smoke. I asked the manager, David, for another car. David searched the entire floor for another car of the same class. He could not find a full-sized vehicle so he provided me with an upgrade. Kudos to David for his hard work in searching for a replacement.

I thought that because the cost was cheaper that the service would be cheaper too, but I was wrong. I was greeted by a very helpful CR person. The car was in great condition. And when I brought the car back, I just walked over to get on the shuttle. A great experience! Thanks.

On the 24th of October I rented a car in the Miami International Airport with Advantage Car Rental. I filled out the forms showing that there was pre-existing damage to the left side door. It was a huge scratch and I was concerned that we could be held liable so I identified it, filled out and signed the form, and asked the attendant if it was OK. She assured me that it was fine. Given the size of the scratch we decided to take pictures with a date stamp. We returned the car on the 27th of October. At the time of check-in I was assured that everything was fine. Lo and behold my surprise when I received an email today for a TOTAL DUE of $1,071.78. I immediately called Advantage and was told everything was fine and there was no record. E-Z Rent-A-Car customer service was very polite and informed me that someone will contact me. I already sent the time date stamp pictures and I am waiting for a reply... I will keep you updated.

Our experience with E-Z Rent-A-Car was absolutely amazing! Your company saved our vacation. When we arrived in Orlando we had a unexpected problem with another car company. We were sent to E-Z car rental and had the absolute privilege of speaking with Janet. She gave us a rental car that was lovely. After our experience I will only rent from E-Z car rental. Thank you so much for all your help and professionalism, we appreciate it more than you know.

Renting cars while purchasing a plane ticket does not pay for the car - it must be paid for at the desk when you arrive. Not only that, but EZ requires a deposit held by a credit card. They don't take cash. There is no forewarning for any of this.

As a frequent traveler to Florida I usually drive. When the need is there to fly I have come to depend on E-Z auto rental to provide wheels with no advance reservations. They always come through with a vehicle to suit my needs at a very reasonable price. The service at pick and drop off is always courteous and professional. When landing in Orlando I don't even bother looking at the other rental companies.

Well the original car rental I had made reservations were closed and was redirected to Dollar and of course they ran out of cars. But E-Z had cars and made it convenient. Thank you. Only thing is I'm still waiting on my deposit!

Great customer service. Excellent all the way around, with the pick up to drop off.

Booked with E-Z Rent-A-Car for one night - staff was helpful and friendly and I was very satisfied.

The gentleman at the counter was great. The car was great. Thanks.

The wait for an agent was way too long with only 3 agents working. When we got to counter finally they said they did not have any cars on this side of airport and not enough staff to bring a car over to us that we needed to go to the other side of airport. I requested to talk to manager but they said he too was on the other side so I asked them to call him for me and they refused. It was late at night and we had a lot of luggage. I have a younger child with and this made the vacation start off very bad!!

There is not enough space to write my review, but I have noticed that they respond quickly on this site to a complaint, so I am hoping to get the same response. I have been trying to get an issue resolved since July 2015 concerning an overpayment. I have emailed and called and cannot get a response. I now have moved my corporate account to another company. "You get what you pay for" is a true statement when dealing with this company!

I needed a car because I didn't have one at the moment when I rented from E-Z Rent-A-Car and it was a good experience. They have the cheapest weekly pricing around. I made the reservation online and it was simple and quick and their staff were efficient and courteous. I would recommend E-Z to others.

On October 24th 2015 I rented a car from EZ Car rental. When I walked down to the area where they assign the car, we asked the attendant how he was doing? He responded with "Great! Just sitting here eating French fries!" He gave us the keys and we walked over to get in the car and it was absolutely filthy. When I asked if the car had been cleaned he responded with yes and he proceeded to hand me glass cleaner while he located paper towels. I told him he and he proceeded to hand me a glass cleaner. I told him, "I didn't come to Vegas on vacation to clean windows on a rental car!" He told me I could walk to the detailers and ask them to re-clean the windows. I asked him to contact them and he said he didn't have a way to reach them. I then asked for another car and he told me it would take forever to change the car.

I went to Disneyland with my boyfriend and his family. There were a lot of us, so we rented two vehicles from E-Z at LAX. The plan was for my boyfriend and I to spend day 1 in Hollywood since it was my first time and I wanted to go some sightseeing. We left E-Z and stopped at a gas station because the car was given to us on empty. After filling up and having a bite to eat, we were pulling out of the gas station when we were swarmed by police officers. There were about 7 officers with guns pointed at us. We were arrested and thrown in the back of the police cruisers.

I signed up for a rental car with another company but they didn't have the car I asked for when I got there. So I switched to a E-Z Rent-A-Car instead and had a great experience. I'll definitely recommend E-Z.

When we're out of state travelling around, we use a rental car. Every time in the past, we'd use E-Z Rent-A-Car. We make our reservation with them online. The company and their reps have been fantastic and that's why we continue to use them.

Thank you for the explanation.

We used E-Z Rent-A-Car when we were down in Florida vacationing. I like their price compared to others so we made the reservation online. They explained all the policies perfectly and they told me they had the car ready, it was on the front. They're very nice people.

We prepaid for toll roads which was incidentally was very overpriced. Not knowing the Orlando area we did not know how many times we would need the toll road. We were not advised on this. We paid $41.94 to EZ rental to avoid cash tolls each time. We used the toll road 4 times ($4 max it would have cost). When we arrived home another charge of $30 was charged without authorization to our credit card for tolls. I have contacted them twice. After lengthy on hold times I have been told upper management has to fix the situation before a refund can be made.

I have rented from this company for months at a time. Very good, prompt service - exactly what I need. The only issue that to me by surprise was my final bill in which I was charge about 260 for a week's rent when I thought it was about 60. It left a bad impression. Yes I would recommend again however read the fine print. The last time I was them I had two kids that wanted to just go home.

We went on vacation so we decided to rent a car. E-Z Rent-A-Car has the best rates so we went with them. We did the reservation online and it was a very quick and simple process. Everybody, from the person at the counter, to the people handing off the cars, to the people when we returned it, were wonderful. They made suggestions as to what we wanted to do and where we wanted to go. They were great and very helpful.

Good time with the car. Just back tire kept going low, refilled it twice. Lots of traffic there, have to be careful! Everyone was a great help!!!

I was forced into E-Z Rent-A-Car because they were the only company open after 2 AM. Although not happy with the rates ($89 a day for a compact + $17 insurance), I had to have a car for that week. I didn't look over the condition of the car before renting because it was dark and I was exhausted from traveling. On return of the car, I was informed that there were "dings" in the front fender.

I needed a car for sightseeing and the price of E-Z Rent-A-Car was good. We made reservations at the airport and the reps were very helpful. The service was fast and everybody was very nice and professional. The car ran well and was clean.

I reserved a vehicle with Priceline for this company for $27.00/day from the McCarran airport in Las Vegas. The first car I was given was an old Impala that did not look fit for the road so I requested another vehicle in the same class and was given a 2015 Toyota Camry with very low mileage but the inside looked as though it had been driven for 300,000 + miles. The seats were filthy! I was told that I would have to pay a $200 deposit which I would get back on return of the vehicle. Then the total would be $127.00 for 3 days.

I rented a car from E-Z Rent-A-Car at Atlanta Airport on Sep 1, 2015 and didn't take their insurance as I had my own insurance. When I got to the car where it was parked, I looked for any visible damages to report. The problem was, the place the car was parked had very little lighting, and I was in a hurry, so I couldn't see a crack inside the car on the transparent plastic in the dashboard. I noticed the crack half an hour later when I was on the road, but the issue was my phone battery had died, I didn't have a car charger and I was stuck in the middle of the Atlanta traffic since it was evening time. The car didn't look well from inside and was smelling weird from inside. I was in the city for a very short time and was very busy with meeting people and going places that I didn't get time to report this crack on the dashboard in my car.

We chose E-Z Rent-A-Car because we had used them before and it was really easy. Everything went smooth though we didn't get the best price with them. We got the best price at Payless which was about half price of E-Z. So when we were on vacation and we needed a car, we first went up to Payless' counter and went through the rental thing, but we can't rent a car from them. We went next to E-Z and in about 5 minutes, everything was great. We were wishing we went there first.

I was able to get my issue resolved by calling the corporate office in Orlando and actually speaking to a human being. The person I talked to at corporate was very helpful and my credit card was refunded the amount of the overcharge.