E-Z Rent-A-Car Reviews

I was charged an extra day on my vehicle because the guy at the desk completely dismissed me. He continued on with his conversation and didn't even ask about the car or if I had any questions. Next day I find out he didn't check in the car until the following morning. So I was charged another day because I wasn't important. Stick to the car rentals we all are used to.

I rented a compact vehicle but got stuck with a minivan for the same price. I did not want a minivan, but there were no other vehicles available other than larger trucks. If I wanted a minivan, I would have rented one.

I needed to get around town in Salt Lake City so I rented a car. I went with E-Z Rent-A-Car using my reward points from my credit card. Everything was fine when I picked up my vehicle.

We rented a car through E-Z Car Rental Company in Denver, Co. We got our weekly rate on their website. When we got to E-Z Car Rental Company in Denver we were told that they didn't have any cars except for a van, even though there were numerous cars in the lot. We took the van because it was really late. We were there because my brother in law passed away suddenly over Thanksgiving. We had the van for a week with no problems.

Please be advised that your solution to this report of a car that has issues with the trunk opening while driving, no headlights warning sign, on/off tire problems is not going to be settled with a 20 percent discount on my next rental and charging me for e-z toll that was not asked for or never used because of this car that was rented to me. I didn't authorize or initial it on my contract. I feel I owe some of this bill but not the full amount because of the problem with this car. The glue that was on the trunk was from the last customer that had this car. That is how they kept it closed - by taping it.

I go to Florida every month, and I rent a car each time I do. Reserving a vehicle at E-Z is easy, and their reps are knowledgeable and friendly. They give excellent service.

Our mistake is we should have turned around and brought the car back. It was finally dropped.

On October 24, I arrived at E-Z Rent-A-Car to pick up the compact car that I had reserved at 6:15 AM over a week in advance through their website directly. I would be retiring the car by 10:30 AM on October 29. Although there wasn't a single customer at the front desk, and I even had to call on a phone to speak with an employee, my car was not ready upon arrival. They informed me that since it wasn't ready they would be upgrading us to a convertible at the same price. Although the gas mileage was not as good, we decided we would accept it since we reserved the car at this time for a reason and could not wait any longer. I made sure to thoroughly read over the policies outlined on the website so we would not run into any surprises upon picking up our rental. The website states that anyone between the ages of 21-24 will pay a $20 per day underage fee.

I was pleased with service I received for the most part. I did on my own have an issue. I was all packed up and ready to head back to the airport and put my luggage in trunk and closed trunk to realize immediately after I had left keys in trunk on top of my luggage. Luckily I had left a 3-hour window before my flight was leaving as I wanted to get lunch at airport for myself and 7 year old daughter. I spent 45 minutes on phone trying to get a hold of support from car rental but just kept getting bumped from phone support agent to line going dormant. I then called local tow company who told me they would be happy to assist if I had rental agreement..which was in trunk of car with luggage. They said they could not enter vehicle without it.

I needed to rent a car for a family trip and E-Z Rent-A-Car was cheaper over other rental car providers. I made my reservation ahead of time and working with their representatives was easy. I didn't have any problem with them.

I have never ever experienced such poor service, disrespect and honestly the entire rental experience was as if I had been dropped down a rabbit hole! This "car rental" company and I use that term loosely operates the complete opposite of any other car rental company in that SeaTac rental center. You reserve a car on Priceline or other sites with unlimited mileage and get told "oh wait because you live in Washington you have only 150 miles a day" and proudly tells you they are the only one in the building that does this... What?!?! It escalates from there. $200 deposit held but you must read the fine print. They have up until 21 days to refund but... Oh wait. When you return the car NOWHERE on the receipt will it show it is refunded. Response "you just have to keep checking your account... What?!?!

I rented a vehicle for a business trip to Atlanta, GA last month. The car was a Chevy Impala, and as usual I did a walk around of the vehicle in a dimly lit parking garage, finding nothing glaringly obvious or out of the ordinary. I had possession of the vehicle for 2 days. When I returned the lot attendant was checking the vehicle in and pointed at the left rear tail light, saying it was damaged because it was sticking out from the rear quarter panel approximately 1/8 of an inch. I laughed because there was obviously no damage to the paint surrounding the taillight or the light itself.

We used E-Z when we went to Last Vegas, and it was excellent! There were no snafus. We got lucky because our airline had booked the car for us. It didn't really say who it was booked with, and when we got to the car rental place, the first lady we asked was E-Z and she says, "Oh, that's us." She says, "Oh, we have their reservations." It would have been nicer if they had a sign that says our car is with E-Z because there are about 10 different car companies there. But we happened to ask the right one so we were in the right place. After that, everything was perfect. We got to pick the car we want. It was easier than I thought.

It is the first time I rent a car with this company... Last month on Nov 16... I rent it through internet for two days and after that I called for extend two days more... For my surprise when the bill came, they charged me more money with other rate for the extra two days I extended. I spend 4 hours trying to contact some customer service, and finally they explained to me "because I call by phone for the extension it is another price." I lost the money... I use to rent with Hertz, Enterprise or other bigger companies, I never had a problem with them. But this company bit me... But never more... Only once... Also, customer service sucks. The first I change is the manager of this company. Be careful and don't be cheap to save two dollars.

I made a car reservation online to E-Z due to its price availability, for our family travel. Everything was good when I picked up the car and the day I returned it. They were pretty quick and concise. It's a pleasurable experience.

On November 5, 2015 we reserved a 7 passenger vehicle for an estimated price of $131 through CarRentals.com. The pick-up was for Thanksgiving day with a return the following day. About 3-4 days prior to the scheduled pick-up we called E-Z to confirm the reservation, which they did. On November 25, 2015, one day prior to pick-up we received a confirmation e-mail (Confirmation #**).

We needed transportation between a couple of cities and E-Z Rent-A-Car was cheaper so we chose them. The process of reserving the car online and returning it was quick, simple and easy although we had to wait awhile because the girl who was checking in cars was bouncing back and forth between several people. But the car was nice.

I was visiting Colorado so I rented a car online from E-Z Rent-A-Car and it was quick and simple. When I picked up the car, I just gave my driver's license and then they gave me the keys. They were efficient. It was a good car and I was happy.

I was on vacation and needed to rent a car. Because of the price, I went with E-Z Car. I went online to make my reservation, the process was easy. When I picked up the car, the lady who accommodated me was good however there was a really long line because there was a problem with the people in front of me. And when I returned the car, I had a hard time finding where to park the car in Seattle.

My experience with E-Z Rent-A-Car was great. I decided to rent a car because my car was at the repair shop. I’ve used other retails, and that time, I wanted to use E-Z because I was told they’re good. The only thing is that when I went to rent a car, I noticed it was hard for them to deal under pressure. They need to do something about customer service when it comes to dealing with a lot of customers. I was standing right in front of them and then they took someone that was behind me, and I did not appreciate that. They might need some help. Anyway, during pickup, it was okay. The car was not too clean, but they were okay to get it re-washed for me.

I made a deposit that was told it would be refunded to me after the car is returned. But that never happened!! I tried calling customer service and no one answers!! I am very unhappy about that. I will report fraud if that is not dealt with.

My experience with E-Z Rent-A-Car was great. I have no problems, issues or complaints. When I brought the car back, I didn’t have wait, so no irritations. I would recommend their company to a friend.

PLEASE save yourself a ton of aggravation and DO NOT rent from this company. I have tried them twice and both times I was charged double or triple what I was quoted when I made my reservation online. They do not explain charges when you pick up your car and you end up with a huge bill in the end. I have been calling customer service for over 2 weeks now about my issues and they keep telling me they're submitting things for refunds but nothing has been resolved. I have called them 6 times, emailed them and spoken with a manager. Their standard response is "Someone will get back to you within 48 hours" but I have yet to get even 1 call or response. HORRIBLE CUSTOMER SERVICE. As a last resort I've had to call my credit card company and dispute the charge.

I was on vacation and decided to rent a car from E-Z Rent-A-Car because their rates were good. I made my reservation online. I didn't have any problems at all with the reps on the day of pick up and return. I've already told some people that I had a good experience with E-Z Rent-A-Car.

I rented a car September 13th for the month and returned it a few days early but still haven't received my $200 refund + $10.57 as of yet. I have called several times in the last couple of weeks and left voice messages on 4 separate occasions and still no call back or contact of any kind. Then a few days ago I was charged $25 administrative fee and $5.50 toll violation although I had an active SunPass transponder in the car the whole rental time... I even left the transponder in the window when I returned the car and had to go back there to pick it back up from agent on duty on October 9th.

Not the car requested, type of car was not available so they gave me an upgrade (joke) to the Nissan. Piece of junk, had 22,000 miles, filthy inside, couldn't see thru the windows. Everything was manual -- windows, door locks, dome lights, headlights etc. Don't know if I will use E-Z again, would not recommend.

I needed a car in Fort Lauderdale Terminal and E-Z Rent-A-Car got a good price. My interaction with their reps was fairly quick in general. But when I tried to extend my rental, I had to call about 12 times for someone to pick up. They would just hang up on me over and over.

We rented a car from E-Z at the Orlando airport between 10/21 and 10/25. I have used the location in DFW without incident several times. I declined their insurance and was sent to another terminal to pick up my vehicle. I didn't think too much of it at the time, since I was getting a minivan and figured they may have a low inventory. It was parked by itself, but, again, I thought little of it. I, admittedly, glanced it over, though it was in a dimly lit garage. I didn't note any damage. Four days later, as I pull up to return it, the man says, "I'm going to have to write up the bumper is falling off..." I thought he was joking (it had been less than a few seconds), until I realized he wasn't.

Great experience from E-Z Rent-A-Car. I had an out-of-town trip and I needed transportation. I did my reservation online, it was quick and simple. On the day of the pick-up, I got there 15 minutes early. I had trouble walking then because I had a boot on one of my feet that is fractured. When I went to pick up the car, the people in the booth where you go to pick up the car saw that I was having so much trouble. That was really nice. I dropped the car off like a day early because that was more convenient for me and it was great. They didn’t say anything.

The car was so dirty from inside and outside and it smell too bad inside the car.

Outstanding service. Like the fact they are the best kept secret in Vegas. Long lines at other car rental places in the terminal. Not them. Able to get in and upgrade car size, no issues.

The reason I wasn't impressed was due to the check in process. The attendant was rude and very pushy for insurance. I explained I already had coverage through the credit card and he said it's secondary and they don't accept that. I explained that it wasn't secondary, it was PRIMARY and still he said no. In either case, he had me call Geico to verify that I had insurance on my personal car before renting.

When I opened the door of the car I rented, I smelled the strong odor of cigarette smoke. I asked the manager, David, for another car. David searched the entire floor for another car of the same class. He could not find a full-sized vehicle so he provided me with an upgrade. Kudos to David for his hard work in searching for a replacement.

I thought that because the cost was cheaper that the service would be cheaper too, but I was wrong. I was greeted by a very helpful CR person. The car was in great condition. And when I brought the car back, I just walked over to get on the shuttle. A great experience! Thanks.

On the 24th of October I rented a car in the Miami International Airport with Advantage Car Rental. I filled out the forms showing that there was pre-existing damage to the left side door. It was a huge scratch and I was concerned that we could be held liable so I identified it, filled out and signed the form, and asked the attendant if it was OK. She assured me that it was fine. Given the size of the scratch we decided to take pictures with a date stamp. We returned the car on the 27th of October. At the time of check-in I was assured that everything was fine. Lo and behold my surprise when I received an email today for a TOTAL DUE of $1,071.78. I immediately called Advantage and was told everything was fine and there was no record. E-Z Rent-A-Car customer service was very polite and informed me that someone will contact me. I already sent the time date stamp pictures and I am waiting for a reply... I will keep you updated.

Our experience with E-Z Rent-A-Car was absolutely amazing! Your company saved our vacation. When we arrived in Orlando we had a unexpected problem with another car company. We were sent to E-Z car rental and had the absolute privilege of speaking with Janet. She gave us a rental car that was lovely. After our experience I will only rent from E-Z car rental. Thank you so much for all your help and professionalism, we appreciate it more than you know.

Renting cars while purchasing a plane ticket does not pay for the car - it must be paid for at the desk when you arrive. Not only that, but EZ requires a deposit held by a credit card. They don't take cash. There is no forewarning for any of this.

As a frequent traveler to Florida I usually drive. When the need is there to fly I have come to depend on E-Z auto rental to provide wheels with no advance reservations. They always come through with a vehicle to suit my needs at a very reasonable price. The service at pick and drop off is always courteous and professional. When landing in Orlando I don't even bother looking at the other rental companies.

Well the original car rental I had made reservations were closed and was redirected to Dollar and of course they ran out of cars. But E-Z had cars and made it convenient. Thank you. Only thing is I'm still waiting on my deposit!

Great customer service. Excellent all the way around, with the pick up to drop off.

Booked with E-Z Rent-A-Car for one night - staff was helpful and friendly and I was very satisfied.

The gentleman at the counter was great. The car was great. Thanks.

The wait for an agent was way too long with only 3 agents working. When we got to counter finally they said they did not have any cars on this side of airport and not enough staff to bring a car over to us that we needed to go to the other side of airport. I requested to talk to manager but they said he too was on the other side so I asked them to call him for me and they refused. It was late at night and we had a lot of luggage. I have a younger child with and this made the vacation start off very bad!!

There is not enough space to write my review, but I have noticed that they respond quickly on this site to a complaint, so I am hoping to get the same response. I have been trying to get an issue resolved since July 2015 concerning an overpayment. I have emailed and called and cannot get a response. I now have moved my corporate account to another company. "You get what you pay for" is a true statement when dealing with this company!

I needed a car because I didn't have one at the moment when I rented from E-Z Rent-A-Car and it was a good experience. They have the cheapest weekly pricing around. I made the reservation online and it was simple and quick and their staff were efficient and courteous. I would recommend E-Z to others.

On October 24th 2015 I rented a car from EZ Car rental. When I walked down to the area where they assign the car, we asked the attendant how he was doing? He responded with "Great! Just sitting here eating French fries!" He gave us the keys and we walked over to get in the car and it was absolutely filthy. When I asked if the car had been cleaned he responded with yes and he proceeded to hand me glass cleaner while he located paper towels. I told him he and he proceeded to hand me a glass cleaner. I told him, "I didn't come to Vegas on vacation to clean windows on a rental car!" He told me I could walk to the detailers and ask them to re-clean the windows. I asked him to contact them and he said he didn't have a way to reach them. I then asked for another car and he told me it would take forever to change the car.

I went to Disneyland with my boyfriend and his family. There were a lot of us, so we rented two vehicles from E-Z at LAX. The plan was for my boyfriend and I to spend day 1 in Hollywood since it was my first time and I wanted to go some sightseeing. We left E-Z and stopped at a gas station because the car was given to us on empty. After filling up and having a bite to eat, we were pulling out of the gas station when we were swarmed by police officers. There were about 7 officers with guns pointed at us. We were arrested and thrown in the back of the police cruisers.

I signed up for a rental car with another company but they didn't have the car I asked for when I got there. So I switched to a E-Z Rent-A-Car instead and had a great experience. I'll definitely recommend E-Z.

When we're out of state travelling around, we use a rental car. Every time in the past, we'd use E-Z Rent-A-Car. We make our reservation with them online. The company and their reps have been fantastic and that's why we continue to use them.

Thank you for the explanation.

We used E-Z Rent-A-Car when we were down in Florida vacationing. I like their price compared to others so we made the reservation online. They explained all the policies perfectly and they told me they had the car ready, it was on the front. They're very nice people.

We prepaid for toll roads which was incidentally was very overpriced. Not knowing the Orlando area we did not know how many times we would need the toll road. We were not advised on this. We paid $41.94 to EZ rental to avoid cash tolls each time. We used the toll road 4 times ($4 max it would have cost). When we arrived home another charge of $30 was charged without authorization to our credit card for tolls. I have contacted them twice. After lengthy on hold times I have been told upper management has to fix the situation before a refund can be made.

I have rented from this company for months at a time. Very good, prompt service - exactly what I need. The only issue that to me by surprise was my final bill in which I was charge about 260 for a week's rent when I thought it was about 60. It left a bad impression. Yes I would recommend again however read the fine print. The last time I was them I had two kids that wanted to just go home.

We went on vacation so we decided to rent a car. E-Z Rent-A-Car has the best rates so we went with them. We did the reservation online and it was a very quick and simple process. Everybody, from the person at the counter, to the people handing off the cars, to the people when we returned it, were wonderful. They made suggestions as to what we wanted to do and where we wanted to go. They were great and very helpful.

Good time with the car. Just back tire kept going low, refilled it twice. Lots of traffic there, have to be careful! Everyone was a great help!!!

I was forced into E-Z Rent-A-Car because they were the only company open after 2 AM. Although not happy with the rates ($89 a day for a compact + $17 insurance), I had to have a car for that week. I didn't look over the condition of the car before renting because it was dark and I was exhausted from traveling. On return of the car, I was informed that there were "dings" in the front fender.

I needed a car for sightseeing and the price of E-Z Rent-A-Car was good. We made reservations at the airport and the reps were very helpful. The service was fast and everybody was very nice and professional. The car ran well and was clean.

I reserved a vehicle with Priceline for this company for $27.00/day from the McCarran airport in Las Vegas. The first car I was given was an old Impala that did not look fit for the road so I requested another vehicle in the same class and was given a 2015 Toyota Camry with very low mileage but the inside looked as though it had been driven for 300,000 + miles. The seats were filthy! I was told that I would have to pay a $200 deposit which I would get back on return of the vehicle. Then the total would be $127.00 for 3 days.

I rented a car from E-Z Rent-A-Car at Atlanta Airport on Sep 1, 2015 and didn't take their insurance as I had my own insurance. When I got to the car where it was parked, I looked for any visible damages to report. The problem was, the place the car was parked had very little lighting, and I was in a hurry, so I couldn't see a crack inside the car on the transparent plastic in the dashboard. I noticed the crack half an hour later when I was on the road, but the issue was my phone battery had died, I didn't have a car charger and I was stuck in the middle of the Atlanta traffic since it was evening time. The car didn't look well from inside and was smelling weird from inside. I was in the city for a very short time and was very busy with meeting people and going places that I didn't get time to report this crack on the dashboard in my car.

We chose E-Z Rent-A-Car because we had used them before and it was really easy. Everything went smooth though we didn't get the best price with them. We got the best price at Payless which was about half price of E-Z. So when we were on vacation and we needed a car, we first went up to Payless' counter and went through the rental thing, but we can't rent a car from them. We went next to E-Z and in about 5 minutes, everything was great. We were wishing we went there first.

I was able to get my issue resolved by calling the corporate office in Orlando and actually speaking to a human being. The person I talked to at corporate was very helpful and my credit card was refunded the amount of the overcharge.

I rented a black Chevrolet Impala from E-Z Rent-A-Car in Orlando on 9/5/15. I did a walk-around and did not see any scratches, but the garage was poorly lit in the evening. Upon returning the car on 9/7/15 in the morning, the attendant informed me there was a 1-inch scratch on the left front driver door. I told her it was probably there when we rented it, but it was such a minor scratch it should not be a big deal to fix.

I rented a car in San Diego and I got an email from one of the booking services saying E-Z Rent-A-Car was a good rent-a-car deal for San Diego, so I investigated and decided it was. I did the reservation online and it was quick and simple. There were no problems on the day of the pickup. The information was all there and I had specified what I wanted. They offered me an upgrade which occasionally happens. On the day of the return, it was very positive because I returned it a little early. Originally I was gonna return it early in the morning, and then looked at my plane schedule and decided it was flying out early. I decided to return it the night before and then I started going back to the airport. I needed to go back to the hotel, which was near the airport, and the driver agreed to take me back to the hotel which was convenient, but some people wouldn't necessarily agree to do that. He went above and beyond and I appreciated that.

I am being charged for a tire replacement on a vehicle that had previous noted and visible damage to the rim and fender of the tire location. The car had over 34,480 miles on it the day I got it. There was a lot of exterior damage visible and noted by the E-Z rep. I had the car from September 25, 2015 to September 28, 2015. Upon return, the E-Z rep performing the inspection noticed a small bubble on the sidewall of the rear passenger tire that was, maybe, the size of a penny. The rep immediately asked, "What did you hit to make a bubble in the tire?" I told her I didn't hit ANYTHING. I never even hit a pothole or went over railroad tracks. I did nothing to cause damage to any of the tires.

I left behind a CD in the CD player. It was The Twilight Saga: Eclipse The Original Motion Picture Soundtrack. When I called the next day in attempt to recover said item, I was told to call back because the "lost and found" person wasn't there yet, which is acceptable because of the time I called was very early for local time. I call back and ask for the transfer there to said person. I get the voicemail and I leave a message. I call back a bit later, again, voicemail. I call back later and the person who kept transferring me suggested to email said person, which I did. That was 3 weeks ago... Still no response. I expected to be back in town next week and I would have picked it up then had I gotten ahold of said person that same day and asked them to hold onto it until that day but I obviously couldn't since I couldn't talk to nobody.

Made me sign a contract that I would not smoke in the car only to find out that when we received the car it stunk of cigarette smoke. We were behind schedule and had no time to do it all over. Cleaning was so so. Recorded wrong mileage on contract, 2K more than it should have been. People were courteous and friendly.

I reserved a car online via E-Z and it was 80 dollars for 2 days. When I returned the bill showed 220 dollars. After asking politely about the high price the employee told me that this price also includes the insurance for 25 dollar for the car/day. I told him that this still does not add up to the 220 dollars I paid. He told me he cannot do anything about the price. It is the normal price. Come on 110 dollars a day for a Hyundai Elantra!?! Total rip off in my opinion.

Someone renting a vehicle from this company rear-ended me over a week ago creating extensive damage to my vehicle. I reported the incident immediately to E-Z Rent-A-Car as the driver included the insurance on the vehicle. My insurance company, agent and myself has contacted the company multiple times (being placed on hold for 20 minutes or more each time) and are constantly given information on contacting the risk management department (Vania). We have all left messages and I have sent an email to that department, yet no one has responded. I informed them that I have had to go to the hospital and that my vehicle is no longer operational, still nothing from E-Z Rent-A-Car. If the insurance was paid for by the driver, I cannot understand why they would not respond. I am going to have to seek legal action if no one rectifies this.

I belong to E-Z's rental car club. I actually get discounts from another car rental company, but E-Z is always cheaper. If there is an E-Z Rent-A-Car outlet where I'm landing, I'll use them. I was pretty happy with the service overall. The car was a brand new Toyota Camry, and $131 for a full week. The price was reasonable. The car was new and the inside was clean enough. The outside was a little bit dirty, but it's a car rental. They turn cars over fast. Also, I was going to be a few minutes late returning it and I called them, and they said "No problem" and did not charge me. They're really flexible in that respect. My only complaint is during my second time with them. We were landing in San Diego, but the car has Nevada plates. Also, it had substantial scraps and scruff on it. Other than that, we had a great time with E-Z Rent-A-Car. I'm looking forward to getting to them in their San Diego hub.

Rented a car from E-Z Rent-A-Car for a week and returned it 2 days early on 8-6-15. EZ is owned by Advantage Rent A Car. When I reviewed my bank account to check for a return of my deposit I found that I was only credited for $30 of the $200 deposit I was charged. After 3 hours of dealing with "customer service" I learn that one of the employees took advantage of my early return and exchanged the car I had rented for another car and kept it for another week. After 3 hours of trying to resolve this theft of my money I receive an email from Dawn ** who is the customer service supervisor. She says "upper management" is requesting my itinerary to prove proof that I left Boston early.

E-Z Rent-A-Car's my favorite car rental agency and I rent with them every time I can. I’ve never had a problem, and when I did, they took care of it immediately. Everything’s great. I’m very happy with E-Z Rent and I refer them to everybody I can.

10-16-15, I rented from EZ rental for a quick trip to Florida. 30 min into my rental I have a blown tire on I95 North, no spare in the truck and 4 BALD tires on the car. I call Roadside assist, they send my call back to the counter at MCO. I was told they would get a car sent to me. When I asked how long it would take I was asked, "How long did it take for you to get where you are?" Sarcasm is not what I was looking for. 2 hours I sat on I95 in the blazing sun. After recalling MCO several times all I get is an answering machines and no one returning my call. I call back RSA and they have no record of my initial call. Finally a car arrives. It looks like it was in a demolition derby. After making the EZ rental guy walk the car with me coloring in all of the dents, dings and scratches we leave.

I rent a car for business travels and I rented from E-Z Rent-A-Car the last four trips. I book through their website now since it's easy. They're also friendly and they have good price, good value, and their cars are good.

Terrible service in the parking garage. License plate falling off car, repairman never showed back up to repair it. Waste of time, causing me to be late for a meeting. Will not be renting from E-Z again.

I have rented a car from the FFL location at least 5 times. They are always so nice and don't add on extras as the other car rentals do. The car is always ready and on. Sometimes they have upgraded with no extra fees.

I booked this through Travelocity for me get to a conference with some colleagues. I went up to the counter, prepared to respond to the usual litany of insurance obligations, we will fill your tank, etc. To my surprise, I was asked whether I wanted full or partial insurance, to which I answered "None, I have coverage under my insurance." After providing the name of the insurance, the lady simply instructed me to initial declining insurance, gas, etc. I was then handed the key and given instructions to the location of my car. The car was clean. I noted the scratches and dents, and was shown the exit. All of this took approximately 20 minutes or so.

I will never rent from this company again! First of all, although I got a cheap rate of $10/day, I do not believe that means I should be given a car that sounds as though the muffler or back half of the car is about to fall off. Seriously, every time I stepped on the brakes, even when parked and not moving, the car made a grumbling sound that was audible to other vehicles not just to me, inside the car. The car did not look cleaned either.

I rented a car for a trip and chose E-Z Rent-A-Car because it has a good price. I made my reservation by phone and the representatives were absolutely fantastic. It was a very good experience. They were polite and they gave me an upgrade. I have had a very negative experience with a different car company, and the difference in the way I was treated was phenomenal. I will use E-Z Rent-A-Car again because they were so good. I would recommend them to others.

No one ever attends to you. You call on the phone. They put you on hold and never get back to you. Hang up and call back, tell them you have been on hold 40 min, they place you on hold again and never get back to you. Horrible customer service!

I would like to say that E-Z Rent-A-Car saved me from a bad vacation. I arrived in Florida thinking that I had a car booked with another company but because I did not have a credit card it did not go through. That was not explained to me while I was booking the car. I was told that I can use a debit card but that was not the case, so I went over to E-Z Rent-A-Car and I was able to get a car with a debit card within 10 minutes. The customer service was very helpful and the prices were fair. I'm just glad that they were there and I would definitely use them again.

We rented a car from McCarran Intl Airport in Las Vegas. We were supposed to have a Hyundai Accent and ended up with a Nissan Versa, which was wrecked when we got it, kept dying out and didn't run good at all. We told the agent about it and he stated that the car is like an 'old grandpa now as it has over 20,000 miles and there is nothing that he could do. Then we were quoted $101.03 for the rental car and when we checked out the car, we were told by Rizalina at the counter that we had to get extra collision insurance as it was policy to have the extra insurance. We tried to decline but were told we had to have this insurance due to E-Z's policy. We ended up getting billed $193.85. I emailed and still have yet to receive a response from customer service but I called and spoke to Yumerilis (?) at 10:06am on 09/24/2015 and was told that we were charged an additional $74.97 for 'additional insurance.'

I have rented from E-Z Rent-A-Car before but this time around, it was the price that made us choose them - they had the best price. So I made my rental reservation online and the guy who handled the pickup and return was very quick and efficient. It was a really good experience overall. The process was efficient and the car was very nice. I didn't even have to really check out - I was expecting to drive out to the booth and have them look over the car, but they had already included a form for that and it was very accurate.

Always a good experience. Fair price, fast service.

I've gotten good experience and best service.

Thrifty and Alamo have joined together in Las Vegas, and with that, their lines became extremely long. I didn’t want to go through it and saw E-Z Rent there. I looked on their website and found out that E-Z provides cars that are available at a reasonable cost. I got a reservation online and was pleased with the company since the time and efficiency of getting the vehicle, and service was by far greater than some of the bigger companies. The day of the pick up was very nice, and the rep was very cordial. He explained what kind of car he was giving me and told me that I’d like the 2015 Kia Optima, so I was excited about it and it turned out really good. Dropping the car off was also a quick and efficient experience. Although I was late for the flight and tried to show him my gas receipt, he told me he didn’t even need to see it and just wanted to make sure the tank was full, and I was on my way. I’m very pleased with the company.

I had to run out of town with my kids and we only had one car at the time so we rented a car from E-Z Rent-A-Car. Their process was excellent, quick and easy. I’m going out of town next week and I’m thinking of renting from them again because some of the other car rental companies literally harass you. I rented from Hertz before and it took forever. They even ask me to put in all the information, ask 10,000 questions and upsell non-stop.

My overall experience with E-Z Rent-A-Car was good. The other day, I recommended them to my friend.

I made a reservation to E-Z Rent-A-Car back in February. I got an email from them saying they had lower rates in Florida at the time I was going so I went to see what it would be and it was significantly less. I called the 800 number and I appreciated that they honored the rates that were sent to me. When I got the car, their representative was very friendly and nice. I've rented from them before and I'd definitely do it again.

Reserved a car weeks ago just to learn when I picked up my car at the pick-up time that they overbooked and had no car for me. Their agent told me I would get a car from another company that would match my rate. But when the other company found out they had no car that would match, "E-Z Rent-A-Car" (Autorentals.com used for my booking) refused to make it right for me and asked me to pay a higher price at the other company to get a car. "E-Z Rent-A-Car" agent suggested alternatively that I could wait 3 hours for a possible car return. So, RENT CARS from Autorentals.com and "E-Z Rent-A-Car" AT YOUR OWN RISK.

My family and I were visiting Toronto for the first time and we needed a car in order to commute. Upon arrival, I spent nearly 2 hours finding E-Z car rental, the company at which we reserved a car. This was due to the fact that almost nobody, not even the airport staff, knew the location of E-Z. I booked a car using rentalcars.com for one week. My booking reference number is **. The website said that the fee was $356.99 CAD (weekly rate: $220, and taxes and an additional fee of $136.99), but when I dropped off the car, I was told to pay $549.25 CAD, nearly 1.5 times the proposed fee. Of course, I was charged $45 (5/8 of the tank) for fuel usage, but I was presented with another unknown fee of $147.26, the reason of which I could not understand. I was not informed beforehand about these extra fees.

I arrived at MCO (Orlando International Airport) and it was the first time I ever rented a car so didn't know about the deposit but that's something I should of asked and is not the complaint. I Returned the vehicle full tank of gas, same condition and even the lady had a slight attitude because of the car being banged up on the left passenger side but she stopped when I showed her the slip of paper that had already been signed saying that was previous damage.

I've called 3 different people today and still can't seem to confirm my reservation. Looney (a lunatic) in Seattle picked up the phone and gave the most horrible attitude and blurted out comments like, "Say what!" and "Come again..." asking me to repeat myself. I then called the 800# and some rude lady told me to hold on and then started blurting out some Ebonics to her co-worker and then they kept me on hold for 30 minutes and transferred me all over the place, then the call ended.

When we arrived EZ Rent-a-Car at SeaTac International Airport at 9 pm, we were told that there is no economy car available, except ones with higher price, despite our reservation through Orbitz. Our plane arrived 15 minutes EARLIER than scheduled, yet the clerk, Taylor, claimed that we arrived too late. We even have boarding passes with us to approve the time of arrival, but it didn't matter. We were stranded at 9 pm in Seattle without a car. To top the horrible experience with EZ, Orbitz sent us email next day stating that we owed them a service charge because we didn't pick up a car from EZ. Fortunately Alamo matched the price and upgraded the model. DO NOT USE EZ CAR RENTAL.

I prepaid with CarRentals.com. I got to the Orlando International Airport, Luna was at the front desk and asked me where I was going. I told her, "Virginia," she then told me I wasn't allowed to take their car out of state. If I knew that I would have never rented the car. I asked for a refund. She refused with an attitude and laughed on top of that. I said, "Ok, fine. I'll stay local." She then said, "We allow 200 miles per day." I told her, "It says unlimited miles when I rented the car." She said, "No, not for locals."

We prepaid a car for 2 days at a special online rate for $84. Booked an online reservation with E-Z car rental. All included taxes and fees totalled $84. Now that my husband returned the car there are all these hidden cost to inflate the 2 day rate @ $27. Total charges are $141.17. Why didn't E-Z rental review with passengers of these fees upon pick up? What are the 4 additional charges - airport access fee, vehicle license, surcharge??? customer facility charge? Where did all these fees come into play??

This car rental company was a joke! The customer service was rude and shady. They upcharged us on everything! The workers spoke another language in front of, laughing and acting very immature, acting like we weren't even there. Even calling another E-Z hub was meet with the same rude, uncaring, swindling customer service! NEVER RENT A CAR FROM THEM!!! You'll end up paying more than expected to get mocked and taken advantage of!

We rented from E-Z for two summer vacations, on both trips we ended up paying 30 - 50% more than the quote. The second trip we had to put air in a tire twice a day for 9 days. In Florida air costs 4 quarters, try finding 4 quarters twice a day for 9 days. Augh! In Florida we were quoted $711 for a mini van, by the time they added on all the hidden fees we owed over $1000 they brought out a dodge mini van. We told them we really liked the Toyota mini van we rented from them on our previous trip in Colorado. They said we would have to pay a few hundred more for a Toyota in Florida. Never again.

The issue was closed a couple of weeks ago. It was determined that it was preexisting after sequestering prior rental agreements. One would think those facts would be established before customer contact. Builds neither goodwill nor future customers. Thanks for following up anyway!

EZ Rent A Car is the worst. I would never use them or recommend them. I never wrote a review but this is my first. At the time I went to pick up my rental I was pressured to buy the EZ pass even though I told the guy I was only gone on Rt .95 then into Boca, no place else. He kept saying a toll booth could pop up anywhere. I gave in and got it. Then I heard the person next to him giving the same spiel to her customers who agreed too but looked a bit confused by it. I realized he should know no tolls on 95 so I am trying to dispute it and get that part refunded but guess what... There is no customer service anywhere, and still waiting for a return call or email. There are many other rent a car dealers to use and I would recommend any would be better than EZ...

My husband and I rented a car July 29-30, 2015. We returned the car without any hiccups. Everything was great. We got back home for a few days and I realized that I had possibly left my calendar in the car. I started calling the Las Vegas facility at 1 pm (my time) and could NEVER get ahold of anyone. I ended up leaving 2 messages within a 3 hours span. I called almost every 10 minutes until I left work at 4:45 pm (my time). I did however call the reservation extension at 4:30ish and had them transfer me to the Las Vegas facility. Someone DID answer but put me on hold immediately and then I was on hold for 22 minutes. I had to hang up because my place of business was closing the doors. So I went home and tried calling again. I again could not get ahold of anyone.

DENVER LOCATION - I previously left a poor rating due to a dispute in my bill. I am so sorry! Having my final charges come through 3 days after return from vacation for $250 more than I was charged for, I did not get a response for a request for my bill when I asked via email. Two days later I got that sinking feeling I had made a bad choice for a rental company. I went online and proceeded to read similar complaints of overcharges and promises of return funds, that never got returned. I self-diagnosed my situation and in a huff left a scathing review of my experience, which was true but assumptive in the end.

Company looks for any reason to charge you more than the agreed price. When I brought the car back I was charged for an extra day because I was a few hours late. Other rental companies give you a window, accounting for traffic etc. They reversed the charge when I noticed it. They then charged my credit card a $50 administrative fee for a $2 or $3 toll they claim I did not pay while traveling. Steer clear of this company. Once they get your credit card number, they will create ways to overcharge you.

Rented a car online for 2 weeks. Discovered the next day that the tires were mostly worn out. One of them was ripped in the middle. Had to buy a new tire on the way. They only approve the refund of one tire. Dropped the car after hours, left the key at the drop box. They claimed next day that there was a flat tire (so that we pay for their crappy tires!). Rude on the phone. They claimed to do the refund but haven't gotten it yet. Also I left a watch in the glove compartment. Nobody saw it or reported it! The car had 60,000 miles on it. Thieves and terrible customer service. Not worth it.

We rented a car from the 1st of July to the 8th of July. We picked up our car from the Fort Meyers Hub which was about 1 mile away form the Airport. It took forever for the shuttle to come gets us. We rented the car and when arriving home the company charged a 250 smoking fee. When I asked for pictures they sent me pictures of sand on the floor and the window. Which they say we were smoking. Then they sent a picture of 2 matches which was completely a bold face lie. I am a business owner myself and this is truly a SHAM Company. I have tried to reach the company through the email and they have only responded once. I want the Company to refund me my money.

I waited hours for a shuttle to get to their lot. When I got there another person is also disgusted of their service. I signed the contract but they are giving me another car than I reserved. So, I waited another 45 minutes and decided to get the other car because it is getting late. I waited another 20 minutes before they can really deliver the car to my hand. I was able to get out at 5:30 pm even in the contact it says 4:18. When I returned there was a long line of returning cars and nobody is taking care of us, I was almost outside of the gate. I went to the office but there was a lot of people checking in and out.

On 27th June 2015, I rented a vehicle and returned it on the 28th June 5 am. I deposited $200US and did not get a refund till now. They stated that they gave me the $200 in cash. I never received any money in cash or via my credit card. I emailed and called the company. Nothing was done!

I am an angry and dissatisfied customer. I rented a car for 3 days via Hotwire and my location pickup was E-Z rental car also known as Drivo in Newark. My total cost via Hotwire was very reasonable $113 although I have never rented with this company before, it was a good deal. On return of the vehicle I received an invoice with total charges of $281. When I contacted the agency they told me I was charged $150 for smoke smell in vehicle. I have never heard of any such thing in my life. I have rented via many other rental agencies and have never been treated like this before. I think this company is a rip off and should be reported for bad business.

Reserved car online. Got to Miami Airport & was told I needed a $200 deposit as well as paying for car. Unplanned trip due to death in family. Credit cards were maxed & I had to use 2 different cards to get car. Was asked if I wanted additional insurance. I told them I already paid for that online, was told that wouldn't totally cover me if involved in an accident. Finally got out of airport with a car after about an hour. Return was easy once I found the place. Very hard to find return center. Been almost a week & still no deposit return.

I had a great experience with my whole rental process until I returned a vehicle on 7/6/15. I rented a white Toyota Sienna and it was a nice clean vehicle and the staff was friendly and helpful on the day of checkout. I live in Colorado Springs and my rep was informative and let me know about the 150/day mileage limit and other info that I was unaware of. For the duration of the rental, I had the keys to the Sienna attached to a 2 inch blue hook ring, along with the smart key to my personal vehicle. My wife and I drove her car back home to Colorado Springs and I then realized that I left the key to my personal car hooked to the bright blue key ring in the ignition of the vehicle we had just rented. I called back and the staff stated that the vehicle was still on the lot and placed me on hold to look. Two different men came back to say they would check.

Rented a car about 2 weeks. Returned to D/FW. One very minute hit on windshield so small lady had me sign another take-out sheet stated it was there when I took the car. She will be subpoenaed if gets to court. Get notice with hit big enough to have taken a ball-ping hammer to. OTR driver I drive more miles in 2 months than most in a year. They actually think I could not run down anyone in that Hyundai if there was a 'rock hit' or I would ignore it. Ironic the invoice for windshield replacement is to Central Florida Paint and Body E-Z Rent. What a scam. Notice on my check-in receipt there is one 'X' right where the original was. Amazing how unethical some companies are. Always take your own pics!!!

The staff at E-Z Car Rental claimed "hail damage" on our returned car. In our view, this seemed a clear attempt to pad their bottom line, as we were never in hail, nor was the very minor mark in the center of the roof a.) visible except upon inordinately close inspection and b.) indicative of hail damage in that hail damage is indicated by numerous small indentations. Be very cautious should you decide to rent from EZ Car Rental at the Denver International Airport.

Trip to California in April. 20 miles on a toll road, I didn't remember to call the toll company as it was a stressful family event that took me to Cal. Three weeks after returning the car at LAX E-Z RAC tried to run the card to pay for $121.23 for the toll and fees. Never saw a bill, no call, etc, never had any inkling, BUT I did read the tiny print on the contract and there it was. HOWEVER the card issuer knew I was not in Florida and declined it. Knowing it was useless to get mad, I had a month of calls never returned, e-mails never answered, even offered to send my son who lives in Kissimmee over there but never could get any paperwork -- and finally the card issuer made arrangements with me that they would allow the card to be run, within a deadline of 5 days. Didn't happen.

Arrived 45 minutes early and was told to sit and wait until my reservation time. Unfriendly customer service who tried to insist to upgrade the car for more money. Had problems with the car, asked the customer service to inspect the car with me, but he refused. The car was not what I selected in my reservation and was wet and smelling. The light inside was hanging and broke. The gas tank was almost half tank. When dropped the car back was overcharged for the gas because the customer service refused to believe I got the car with almost half tank. This is a very unfriendly company and I will never rent a car with this company ever again.

We rented a car for a long weekend in Dallas, and were told where we were headed did not require a toll, so we waived a $6.95 toll per day charge at the counter. To get in and out of the airport you pay a .77 toll or $1.54 round trip. So what does EZ do, they charged me a $50 administration fee for the tow .77 tolls totaling $1.54!

We rented a Kia minivan last night 6/10/15 at 10:00 pm. It was extremely dirty. It was late and with the darkness, it was hard to see the interior of the car. In the morning of 6/11, we realized how dirty it was. The smell of animal (dogs or cats) was too strong. My son has allergy and got sick from the smell of the car. Before we went on our planned trip, we had to spend a good amount of time cleaning it. It seems that the previous renters turned it in and this company did not even checked it. It had rotten food. Soda or some type of drink spills everywhere. We are very disappointed.

My daughter and I rented a car from E-Z Rent-A-Car on 05-29-15, returning it on 05-31-15. Upon our returning of the car, we were charged $143 instead of the $71 dollars agreed upon in the rental agreement. The person receiving the car claimed we had only rented the car for 2 day and not 3 days. We were charged another $20 dollars plus a $50 late fee. Since we had to catch a plane, I signed the final bill under protest. I was told I could go speak to the rental agents, which was not possible since we needed to catch a plane. I contacted customer service by email the following day, but was unable to get the matter resolved. I have contacted the Attorney General in Texas, asking their office to review the matter since I believe fraud may be involved. I am also going to contact the BBB in Dallas and ask them to look into the matter.

We took a trip to San Diego in January. When we returned home we were charged $503 in toll charges. We inquired on the front end about tolls and passes and were told it was not necessary. How do they stay in business?

I rented car in Las Vegas, to drive home to San Diego. I was not informed there would be HOURLY rates charged if the car was not returned PRECISELY 24 hours after the "Due In" time. I checked the paperwork to find the drop-off location and found nothing. Had to call to find out where to deliver the car. I had made plans to bring the car to the airport because the paperwork indicated "SAN". Changing plans for a ride home took some time, and I delivered the car two hours "late", resulting in fees and charges costing more than an entire DAY! They Equated to $57.50 per hour.

I used E-Z Rent-A-Car through vacationoutlet.com. After I saved and confirmed my dates I decided to look at the reviews and there were a lot of negative and unsatisfied customers. I was really scared and didn't know what to expect when I picked up the car. Well I wanted to say this because it needs to be said! I was not pressured into purchasing their extra ins. nor was anything changed from my confirmed quote. Price was the best out of any of them. I got a Nissan Altima. When returning the car no problems at all and the price stayed the same..

Not bad at all. Will rent again. Got car, paid my 200 deposit. Had car for 3 days for 74 bucks. I took car back and the next day I got my deposit back. So I would definitely rent from E-Z car from now on.

I barely review businesses, but I feel I need to warn unsuspecting victims in this case. The customer service is horrible. The reps are not very helpful and rude. They provide contradicting information to customers as well. I rent cars when I travel and this is the first time I used EZ. This is also the first time the low tire pressure warning turned on and the car did not come with a full tank of gas. This shows that they do not maintain their cars like reputable car rental companies are expected to. Contrary to what I was told by the rep at the LAX office, a $200 hold was placed on my Credit Card and they would not provide authorization to my credit card company to release the hold. This charge is more than 20% of my overall credit limit which can negatively affect my credit score. I spoke with a manager (I think her name is ** or something similar). She was rude and disrespectful and later hung up on me. Horrible experience overall.

We rented the car at E-Z Rent-a-Car, Los Angeles (airport) because the price seemed to be good. In the end it was not so good, after paying insurance, collision damage waiver and supplemental liability insurance. However, the car was right and service courteous. We have two serious complaints. We used toll roads twice, i.e. 2x16.5 miles. After two months we were charged $127 by the toll administration and $25 administration costs. This apparently is legal, but it is preposterous. The actual cost of the toll is less than $10 and there is no way to pay the toll on the road. One can pay afterward online and that is what we did, but the payment was ignored. In other words, we paid some $160 for twice 16 m. on a toll road.

I rented a full sized auto in Nov 2014 and got a great price as well as great service. They were even going to upgrade me at no extra charge. I have rented from others at MCO but not as good as E-Z.

We used them for our DENVER trip. Paid extra to have a mid-size suv with all wheel drive. They assured me I'd have a Grand Cherokee or equivalent and we got a KIA which is a compact suv. They talked us into getting the extra full coverage insurance and we went for it since it was a BLIZZARD. The vehicle had been sideswiped which they didn't bother to tell us. My husband had to go back in and tell them. They assured us it was ok since we had the extra insurance. "Uh, what about driving around in a wrecked car?"

I travel a lot and I am a frequent car renter. E-Z Rent A Car is the worst. Stay away from them. If you happened to have reserved a car from them, here is a trick that could get you. First, let me tell how I learned this trick. At pick-up in Seattle airport office, the agent asked me whether I wanted to buy their collision issuance or just use my primary insurance. I told them I would use my primary insurance and I did NOT want to buy their insurance. The agent then asked what was my insurance company. I said Farmers. He nodded with a big smile in his face. It all appeared natural and easy. Then the agent pulled out a contract and showed me which space I needed to put my initial and signature in. I did exactly as he said. Guess what, I was charged for $114 for their collision insurance in the invoice after I returned the car.

Reserved mid-size rental car for 4-6-15, 7:05 at lax thru Priceline. After arriving at terminal, went directly to shuttle pick-up area where I waited 1.5 hours for a shuttle that never came. Called e-z several times and finally talked to a live person. She asked what terminal I was at and told me “shuttle was one terminal down and would be there in minutes”. Great! Well I waited another 30 minutes and was about ready to pass out from exhaust fumes, so finally caught next shuttle and ended up at "thrifty" where I spent another hour and paid an additional $100.00 for same size car I reserved thru "e-z". I missed a dinner and went to bed with a terrible headache. Even if it possible that I happen to miss a shuttle, why would it take an hour to an hour and a half and still not see another one. I counted anywhere from 10 to 20 of other individual shuttles while waiting for mine.

I had rented a car from E-Z Car Rental, AIRPORT (MCO) and I had two 50 Cents Toll Charges because there was no one to collect Toll and I was charged $50 charge extra by E-Z car for $1 toll which is not only exorbitant but also very steep. Above charge was not explained to me in advance. Looks like they make more money from these fees based on Print out I received from the Rental company. Therefore I advise no one to rent car from E Z rental as long as they such consumer looting policy.

Priced big name companies and then took a chance with this smaller E-Z rent-a-car company at the Orlando airport. Reserved mini-van for 7 days for just $387 (incl. tax & fees)!!!! This was several hundreds less than all other companies. The counter is open 24 hrs. and located within the airport. No shuttle necessary. Agent ** was very polite; asked if we wanted rental insurance or toll fast track pass...we declined both...he was not at all pushy. We picked up our very clean 2014 Dodge Caravan in the garage right across from baggage. Van ran great. Upon return to airport, agent met us when we pulled up in the car return lane, did a quick walk around, checked the fuel gauge, and verified our total as $387. Within minutes she emailed us our receipt. Great company, price, and service!!!

I'm on my third rental with EZ and have always had excellent service. Rented twice in Las Vegas and last time for three weeks in Florida. No problems will continue to use EZ car rental.

E-Z Rent-A-Car is the worst organization I've ever dealt with. My car broke down in a flood in Florida and they took an hour to answer the phone when I called to notify them. Eventually, the police came and towed the car. E-Z took 3 hours to finally update me and send me a new car. 3 days later, after I had already told them twice where the car was towed to, they called me confused because they didn't know where the car was. I was extremely frustrated as I had already told them 3 times where it was. Eventually, I called the tow company who confirmed to me that the car was indeed picked up. I called E-Z back to make sure everything was squared away, and again, they were impossible to get a hold of. 3 days later they charged my credit card AN ADDITIONAL $376... I've filed a dispute with my credit card company and am awaiting the result of that.

I rented a car from E-Z & returned it unscathed. I asked the employee if everything was okay for me to leave. She looked at the car - in the trunk.. etc & said yes. Today, almost 2 weeks later, I received a letter saying that the car was damaged and that I owe over $400 dollars. They did not tell me why, they provided no pictures as proof, and additionally, they didn't even give a written description of what was wrong, only that SOMETHING was wrong.

We rented a car from them in Los Angeles Jan 2015. The cops stopped us and gave us a 80.00 fine because the car did not have a front license plate. We informed them upon returning our car. They said they would take care of it..... THEY CHARGED OUR CREDIT CARD!!! We have been trying to get our money back. They say no!!! The car was a piece of junk. Front end was smashed up, it was dirty and smelly inside the car. BE SAFE... DON'T GIVE THEM YOUR HARD EARNED MONEY. They may be cheaper, but they are not respectable!!

WORST CAR RENTAL COMPANY and WORSE CUSTOMER SERVICE BY THE LOCATION MANAGER - "**". Feb 27th we rented a car from them, and returned it on the 1st of March. We had an early flight to catch on March 1st, so in the evening I had left my burberry sunglasses in the back seat, but because it was an early flight, I totally forgot to pick them up. I called 5 times to the lost and found department and left voicemails for **, but got no reply therefore decided to call the customer service and spoke with the lady and she told me that they had found my glasses as per the note on my reservation and to call back in an hour to speak to the store manager for the glasses to be shipped out.

We rented a car from E-Z in Orlando FL on 2/15/15. Upon picking up the car, we witnessed the attendant telling a couple they had damaged their rental car, which they repeatedly denied. Sure enough, when we dropped off our car on 2/21/15, the attendant zeroed in on a "dent" which we could not see. We asked to speak to a manager but were told one was not there on a Saturday morning at 7 am. We refused to accept any responsibility for damage as we felt there wasn't any. 2 weeks later, we received a call and a letter stating we owed E-Z $1179.33 in damages for things we clearly did not do. This is their scam. I am wondering if anyone else has luck fighting them and what you did to do so.

I made a reservation several weeks in advance with EZ for a mid-sized car at DFW. My wife and I arrived Sunday evening amid snow and freezing rain. Like most others, our flight had been delayed. We took the shuttle to the Car Rental Center and found the EZ desk strangely separated from all other rental companies. Probably for noise protection from outraged customers. We went to the counter and showed them the confirmation e-mail we received from EZ and we're told that they had cancelled our reservation! But no matter, they still had plenty of cars including a mid-sized like we had requested. The only difference was that now we would be charged the "Walk Up" price which was $200 more! I showed them the quote that they had given me and was told it didn't matter, that was the way they did things.

I rented EZ car in Orlando, Fla. Check out at EZ Rental Car counter after returning car and fly home on January 22. On February 3, I get a bill from EZ rental car for damages that I did not do for a total of $1,106.50. Today, February 4,2015, I have to resolve this "error". When I went to check on Internet about complaints against EZ rental, this has happened to other customers also.

WORST CAR RENTAL COMPANY IN EXISTENCE! Our company rented a couple cars for out of town employees, and when these out of town employees came to pick up their cars they got charged the full fee (which I already had paid for ahead of time and spoke to several people about making sure the employees DIDN'T get charged). So after being on hold for one hour and being transferred to several different people someone finally said that their cards would be refunded. BUT, while they were refunded, our company got charged TWICE for one car.... Ugh.

Back on January 8th, I paid for a car rental through carrentals.com with EZ car rentals. My "prepaid reservation" was **. We made the reservation for the Seattle Airport for 11 am on Saturday, January 17. Due to personal schedule issues we were not able to arrive until about 4:30 or 5. Upon our arrival to the EZ car rental desk, nothing went well. Brian was their customer service representative at the time. He asked for my name and quickly told me that because we were late our car had been rented out to someone else and they had no more compacts. Brian stated by their policy they were only obligated to hold the reservation for two hours. I asked reservation? I not only had a reservation I paid for the car in advance?

Before I start, have you ever taken a moment to look at the E-Z Rent-A-Car reviews throughout the internet? (Consumer Affairs, Rip Off Report...too many to list here). It is staggering to see the kind of organization that E-Z Rent-A-Car has built. When using E-Z Rent-A-Car for the first time, we were treated as if we were a bother and a nuisance. This should have been the first clue to leave the counter and move 20 feet away to Enterprise. We have made our minds to do that now, but then, we gave your employees the benefit of the doubt that perhaps it was a bad day for them.

Now, I rented a car from them through Priceline (wanted to get the points) and as usual got a great deal for a great car. A Toyota Camry with all the whistles for an economy car is a great deal. At any rate, rented it on December the 18th in the morning, returned it 2 days later after only used it for 58 miles (I was on a business trip and wanted it to go out and have dinner, get any last minute things before my big trip overseas of 3 weeks, etc.). Returned the car after filling up the tank (about $10 worth of gas) with no problems. Woman went outside, check the car and the odometer and sent me my merry way.

In my entire life I've never been treated so poorly by a rental agency. I reserved two vehicles in San Juan, Puerto Rico on December 3rd and when I arrived at the airport Christmas Day I called their designated number to have their shuttle pick up my family and me. At that time I was told that they had NO VEHICLES to give me. After some heated discussion I requested that they at least provide their shuttle to take us to our hotel for the night. They agreed after several calls and promised that two vehicles would be dropped off at the hotel the following morning between 8 and noon...no cars arrived and no one called.

We reserved a mini-van through this company in October, and according to the information they sent me, the only thing that would void the guarantee is if we were more than an hour and a half late. We arrived on schedule in Aguadilla, Puerto Rico at around 2 a.m., but there was no shuttle at the airport to the rental facility. Not only that, but they didn't answer their phones. When we finally got hold of someone about a half hour later, we were told that there were no cars available, and might not be for days. We later learned that they left eight other customers like us stranded that night. There was no warning about this, nothing to alert us that we'd be stranded at the airport in the middle of the night with no transportation. We took a $50 cab ride to our hotel, and spent the next three days trying to get a rental from this company. They seldom answer the telephone, and although they assure you that they'll have something the next day, they NEVER call you back with information. We finally found a rental through another company four days into our vacation, but it was much more expensive, and we spent a lot on cabs, etc. If you want a completely unsatisfying and unhappy experience, rent your vacation car from EZ Rent-A-Car. It was my worst experience, ever.

We made a reservation for a car in Puerto Rico for five days in 12/2014. When we got there at 1:30 in the morning, we were told that they do not have any car available but they will send a shuttle to take us the hotel and later let us know when a car is available. Upon several calls, they did send a shuttle after 2 hours of waiting on the airport. The next day after more than 20 calls, someone picked up the phone and told us that "one car is being sent to a location near you at 1:00 PM." We checked out of our hotel and walked two miles to get there. The guy there told us that this car company is a liar, and in his experience, no car will ever be sent here. He was right. When I called the company, someone named Lisa picked up the phone after more than 17 calls and told us that a car will arrive in 10 minutes but nothing came after two hours of waiting in the sun outside their tiny office. I tried calling them 20 times but nobody picked up the phone so we took a taxi to go to our next hotel. During the following four days, we spent around $800 in taxis, not to mention lost a whole day of vacation being screwed around by the company. We tried other companies for rental but nothing was available and they all had bad reviews for E-Z Rent-A-Car.

I rented the car on December the 25th. First I was given a straight drive and then another car of which was dirty and also had 1/4 tank of gas. I don't drive a straight drive. I drove to my sons house and then returned the car on the 26th. It had a full tank of gas and I ask for a discount because of the car being dirty as well as paying me back for gas. I was told the Manager would call me the next day. Never heard from him. EZ car rental. I won't use Priceline again. This was in Tampa, near W. Shore Blvd.

I wish to update this review. EZ Rent a Car refunded the three administration fees but only after this complaint and my complaints to the BBB of West FL, the Fl State Attorney General, FL Dept of Transportation, Florida Department of Agriculture and Consumer Services, Federal Trade Commission, Hillsborough County Consumer Protection Office, & Seniors vs. Crime Volunteers.

Same thing as the Dec. 4 rental person had in Denver. Rented the car which was fine but upon receiving my Capital One statement. 3 months later I find two items I did not recognize: EZRAC TOLL ADMIN ORLANDO FL $7.85 and EZRAC TOLL ADMIN LADO $75.00. I did not recognize the vendor but upon help from Capital One we identified this charge to my Denver rental Sept. 15 -22. Together we spoke to the Orlando rep who said since I did not sign up for EZ toll service the fees. Therefore the fees I told the Capital One person that I would pay the toll road charge since I remember taking a toll road back to the airport but expected the charges to be presented for payment at a later time but not the $75. After the conversation with EZ the Capital One rep turned me over the Dispute Dept. who after hearing the story said this was very common amongst car rental agencies but not to worry as they will take care of this.

Rented a car in Denver, customer service on arrival stated "if taking any toll you will be billed to the car later." We took one toll road, was charged $9.85 from the state and an additional $75 from EZ rental car for administration fees! When called the company Dawn stated the state to Colorado charged this and I needed to contact them. I then called Colorado who stated that fee was from EZ rental car company. Called EZ back to have a very rude Dawn, state I signed the contract which states administration fee for toll roads. I may have signed that contract which is fine but I was verbally told they would bill later and then I received three administration fees charges for one road! NEVER rent from EZ rental because there was nothing easy about this experience.

October 2014 we rented from LAX for a 3 week road trip. First issue is the tire warning light was on. I immediately let the rep at the customer service desk know about it and he said it's a new car and kicked all 4 tires and said it should go off soon. The light never went off... took it to a tire store a week later where they said the front tire was dangerously low and we were lucky it didn't blow on the highway. Second issue is I was not informed the car couldn't leave the state of CA. I needed the car for a road trip through NV, CA and AZ which I expressed to the customer service desk at LAX. Only later in NV when I called about tire did I learn that I couldn't take the car to AZ. Had to drive from Las Vegas back to LAX and find a new rental company. Third problem, they wouldn't let my husband be a second driver at no charge because we have different last names on our ID's. California state law states that the renter of a vehicle that starts and finishes in CA can lawfully include their spouse as a driver on the rental agreement for no additional charge.

I booked a rental online through carrentals.com for an economy car from EZ Rent A Car in Dallas. I thought I was getting a good deal as I was on a budget. The rental was paid online right away. When I got to Dallas after various delays and layovers with my flights, I was asked for my credit card at the counter. The agent said it was for any incidentals. He then asked me to sign and initial. What I didn't realize was in my tired state one line was for the additional insurance that I didn't need.

I searched online and found their price was a little cheaper but before I found this review site. If I found and I wouldn't make the reservation with this company. They offered a little less price but not the cheapest and forced us to purchase their insurance of 13.99 per day which I never paid with other car rental companies as Dollar, Budget, Alamo etc. They also tried to ask me to purchase the toll package which for the past 3 days I never paid a toll in Orlando. I won't rent any car with this company again.