E-Z Rent-A-Car Reviews

I said, "you will absolutely not. It's not my fault you don't have midsize cars. I'm supposed to get a free upgrade." He says to me, "ma'am your reservation was at 11am and it's now 4:45pm." I said things happen and I had to go to work first. He said, "it's a jeep ma'am, it's just going to be $28 more." I said, "How do you know I can afford that." He says, "well I can see if another company will take you at the same rate." Then a few moments later he says no one will accept the rate. I said, "so now what, I'm not paying you anymore money," he says, "I'm not renting you anything, I will take you back to the airport." I said, "what are you talking about, I'm not yelling at you, I'm not throwing anything at you. I have a huge headache and you are giving me the run around, just give me what you have, I have to go." He said - "ma'am it's not my problem you have a headache." I said "wow!! really." He then said, "I'm refusing to rent to you because I don't like the way you're talking to me."

I said, "you have given me 3 different stories about what you can do and now you are refusing to serve me. Are you kidding me. There is no sign in here that says you can refuse me service, what kind of customer service is this. You are going to rent me a car, I'm not leaving. I have someplace to be in an hour and you have wasted enough of my time and I have no choice right now but to take what you have." I then told him what I did for a living, and went to searching through my phone. All of a sudden he got nice and said, "I have a car for you and I will give you 5% off." I said, "whatever." Then he said, "I had to return the Vehicle by 11am", which was my original time. That wasn't right considering I didn't get the vehicle until 5pm. Then he gives me the worst car on the lot. A little Hyundai Accent, with dents and holes in the seats, every seat but one had holes in it. There were stains on the drivers side, there wasn't a remote for the doors which were electric, I had to use the key every time I locked the doors.

This is 2014, all doors should be automatic, I believe he took the remote off the key ring out of spite. He told me he sent my receipt in my email before I left and when I check it he had not done so, until I returned the car at 7:45am Monday morning. I will never ever rent from E-Z Rental again or any subsidiary. They suck!!!

After much debate they faxed the report which showed the mileage had incurred 610 miles at the time of the inspection from the mileage at the start of our trip. Obviously this damage was done after we returned the car, knowing we put less than one hundred miles on it! After more debate with the company and pointing out the discrepancies, they decided to disregard their bill for over $2200.00 to us! We believe they were trying to bill us because we didn't take out their insurance, but who knows! I WOULD DEFINITELY NOT RECOMMEND EZ CAR RENTAL!

They also informed us that they do not exchange cars without us driving back to the airport to return the car. We searched for 3 hours to find the EXACT tire which we finally found was not an in-stock item unless you go to the dealer. The tire would cost us almost $300.00. We chose to drive back to the E-Z Rent-A-Car to exchange cars so that we could enjoy time with our family, rather than running all over Dallas to find a tire as requested by the E-Z Rent-A-Car staff at the airport.

We arrived at the airport, waited in line for 30 minutes, then we filled out paperwork for the flat tire, presented a bid we received from a local company, and drove away in our traded car. The car they gave us to replace the first was horrific! I have video coverage of how the car took over 5-10 minutes of trying to get the car into reverse because the handle was stuck and would not operate. Then, when we attempted to accelerate, the car would hesitate and then bolt forward. We felt very unsafe and the entire experience was frightening. We explained this to the E-Z Rent-A-Car staff at the airport, who then asked us to fill out a form. We did. The only thing we received from them was a bill for the tire!! No apology. No follow up. No concern for the safety or enjoyment of their customers. RUN AWAY. Never rent from this company.

The hateful claims made by three employees of EZ Rent-a-car represent an outrageous assertion of distorted facts. Is it worthy to note, in contradiction the staff's statements, that 2013 actuarial data affirms that vehicle theft in Colorado, where most Coloradans live, is 36% less prevalent than the national prevalence of auto theft in the United States.

I checked on consumer affair site and also BBB site. There seems to be several complaints for this nature. I don't want to pay any money to them. Since it seems like a scam. I want an apology from the company for frustrating honest customers like us and withdraw any outstanding charges.

On our way there, we called to let them know what the issues were and to please have a replacement vehicle ready since we were already running late. Once we arrived at the rental office, we had to wait in line and then when the attendant helped us, he basically dismissed our concerns. We explained that we had five children in the vehicle with us and this was an extreme safety hazard. Before renting out any vehicle they need to do a service check on the cars to ensure that they are safe to drive. He blew our concerns off and had us wait as they had to prepare another vehicle for us.

In addition, we filled the tank up with gas and when I mentioned this he said we could return the car on E, however the replacement vehicle only had 1/4 tank of gas in us. So basically we were driving a death trap and then we filled out their car on our dime. Horrible service and the fleet maintenance is nil. I will never rent from this company again. This company has to be taken to task; obviously they are running an unsafe operation without concern to their consumers.

and possible hidden/additional damages after tear down = more charges???

Interesting enough, the Estimate was done on Sept 16th, 7 days and 699 miles added to the odometer later?? The car was NOT damaged by me. I first called the Las Vegas office hoping this was kind of mistake in paper work. Quickly I discovered this was not, it was some kind of scam they are running. I talked to 4 different agents who could not help me and none of which would put a manager or supervisor on the phone. I used both my home and cell phone and each time they just gave me the run around and the number for the Florida office then placed me on hold for a manager. I put both phones on speaker and waited for them to pick back up. It did not happen, after about 15 min someone on their end disconnected the phones. Next morning I called the Florida office. (When they picked up the person said Yeah, like I was calling someone's home phone, I listened to the background noise and I would be willing to bet that I did call someone's home).

I asked to speak to management, of course they wanted my rental agreement #. I said I would like to talk to a manager, after a few min of discussion they put a manager on the phone. I asked her to explain the company policy on damaged cars and how they determined when a car was damaged. She told me she could not tell me unless I gave her my rental agreement #. Really, you can't give me a Company Policy without seeing my agreement? Is that because you need to CYA and make sure you're all in on the same scam?? She referred me to the website for Company Policy. Would not answer any questions I had on the company and finally hung up. I contacted my Credit card company and my insurance company and they both assured me not to worry, that they would NOT be able to do anything through them. I'm going to wait this one out to see what happens.

NOW, two months later they call and want $170 for this tire even though they kept my $200 deposit, plus they supposedly sent this bill to the wrong address. I think they know about these damages beforehand and if you don't catch it, they gotcha! That woman spotted a small bubble on the tire in the dimly lit return area right away. I had to put on glasses to see anything. Plus, I believe those road spikes are pointed up purposely to cause damage to the tires, so that they can change their tires for $20 and then charge the customer $170 for a tire with a bubble for a compact car! Those are crooks and I'm going to fight this!

When I turned the car in the manager was not there, Monica tried to help but couldn't do much. The following day and for 3 weeks I tried to reach the GM Helder ** who was not in. All the other employees were rude and verbally abusive especially ** at the Ft Lauderdale location & Porcha at the corporate office. When Mr ** finally got back to me it was all via email - he never once returned or took my calls. After being given an unsafe, dirty car, being verbally abused by the employees and lied to I was given a measly 20% refund. This is unacceptable. I'm so sorry I used this company. Someone needs to start a class action against this joke of a business. There is a review by Tiffany. I would love to know if you're referring to the same useless person I had to deal with. I am so upset and angry over this. We are paying customers.

** (who seems like the only one willing to help) said she would personally get the Manager Mr. ** to call me back. I waited all day, no call. I called ** back at 3:35 and she said she delivered the message. I explained to her I never received a call. She placed me on hold and said she would get Mr. ** who was in the parking lot. When she came back to the phone 4 minutes later she said she would help me and Mr. ** was not in the building. She then said she could offer 15% off which was a $20 discount. I feel like this company does not care about me. The cost of the ticket was more than $20. Not only did I receive a ticket, I lost time (which cost me money) continuously stopped by the police and was quite embarrassed in front of my family and friends. They asked why did I rent from such a low budget place? I thought higher of this company. I do not even drive my own car with expired tags. When I drove that car with expired tags EZ Rental Car forced me to "break the law" unknowingly. To date I still haven't heard anything from EZ Rental Car. No more business from me!!! I'm done.

The assumption was that it must be part of my deposit since I did an extension which made no sense to me since they already had a deposit from me. Also, that evening we tried to change the cards completely, which after trial and error seemed to work because they charged my friend over $400 for the entire rental, which again made no sense since I had already paid pre paid for Thursday and given potentially 2 deposits. After we dropped off the car, I received an invoice with the total amount of the rental which did not explain all the various charges to three separate cards, when it's rather common to exchange credit/debit cards when doing a final payment.

To this day and after countless hours on the phone to both Denver (no return calls EVER) and the customer service line (one very helpful woman who was just as confused) I have canceled a card and decided my bank should work to resolve these issues with EZ. It's not possible to understand how they charged three cards for various amounts and do not provide a proper invoice documenting the random charges. The deposit was used toward the actual rental, taxes charged to one card, remainder of the bill to another and all I wanted to do was pay the total on a different card. Highly recommend paying more for peace of mind.

Upon turning the car in a female attendant seemed to Zero in on the scratch and told us we were responsible because it was not noted on our prior damage slip. I told her it was very obvious the scratch was old as evident of the rust. She said that it wasn't her call although they kept excellent records of any previous damage. Yesterday I receive a bill for $1,500. I wrote to E-Z Rentals and ask them to pull up previous rental prior rental slips for this car, assuming most people (renters) were more diligent than I was in reviewing the prior damage slips. To their credit, a representative from E-Z said she would do this. We will see what happens over the next few weeks. In addition, the car was not clean. We had to stop at a gas station within 20 miles of the airport to clean the interior of the windows. It was unsafe to drive.

The windshield was dirty from sitting around for three days, and there was bird droppings on the windshield. Where she was pointing looked exactly like a bird dropping and I told her that. I then took my finger to wipe away the dirt, and sure enough it was a nick no bigger than a pencil eraser. I told her it didn't happen on my watch. If it did, I would have certainly heard it and would then pay for it. She then had me sign a sheet showing I returned the car.

When I was waiting for my plane, I got to thinking about this. I would bet anything that nick was in the windshield to start with. It had to be, but I didn't see it. It was on the left side and down low. Then I got to thinking about the girl with x-ray vision. She could never have seen that nick from where she was standing. She knew it was in there from the start. Also, she never did a walk around to look at any other part of the car. Very poor acting on her part. These people are thieves. I have to wonder how many times this window has been paid for, and how many more times it will be paid?

I am going to write them and ask for the repair bill and the name of that girl that checked me in. This crap has to be stopped. I have rented many cars and never had a problem. Again, if I did it, I would pay for it... but I didn't. With all the scratches and dents in the car, I have to wonder how many claims have been made on this car and nothing was ever fixed. They advertise, "they guarantee the cheapest rates". They probably do, but I know how they pay their bills, with insurance claims. My phone does not take pictures, but they said they have some. I am going to get them also. The window is not a safety hazard and is small enough to pass inspection. If I pay them their $397, it is going right in their pocket.

TWO months later to the day, I receive another bill for the same amount with the added message of "pay within 10 days or you will be sent to collections". I called again, and this time got through to the person I was told was the supervisor... she wasn't. The first person (I am with holding the names intentionally) flat out lied to me. Long, detailed story short... I did not do this, and I will not pay this bogus bill that is nothing but a scam… as evidenced by the same story over and over and over on this site alone. Thank you to the person who recommended filing a complaint with the Attorney General of Florida. I also did this and they have been helpful and instrumental in resolving this matter. E-Z Rent-A-Car needs to be dealt with and given the choices of either cleaning up their business practices or forced to close their doors.

I just filled out their survey and told them how I feel. Not that it will do anything. Anyway, I returned the car and I was told the charges were $1059.00. I did everything in my power not to get arrested on the spot. This guy is lucky I didn't crack his ** head for trying me. I explained the $ situation and he lowered my bill to $903. Which is still $40 more with the new price with my wife driving. I didn't have time to dispute any longer as my flight was already boarding and had to get all the way back to the airport. So other than the ** they have working the car was decent.

Not my most mature moment but I was livid because it was such an obvious attempt to scam me out of money. They then would not let us get on a shuttle to the airport until they completed a damage report. Fortunately, my flight was delayed because we definitely would have missed it. Coincidentally (or maybe not) there was another man complaining of damage to his vehicle and he wanted to point it out to an attendant BEFORE he drove off the lot. I told him and all in the room to BEWARE because these people are pulling a scam on me right now.

SURE ENOUGH, 3 weeks later I receive a bill from E-Z for (ARE YOU READY FOR THIS? ) $2,619.93 for an estimate of damages by Todd ** at Pro Appraisal LLC! Remember this was a small dent (the size of a quarter) barely visible at any angle suspiciously pointed out by a rude attendant. This estimate listed all kinds of damages to this car. It was unbelievable.

In June 2014, After I filed a complaint, Ebony ** in Risk Management has all kinds of excuses like "I'm waiting for paperwork to arrive from Denver", "the people in Denver won't return my calls", etc. I said it's been 2 months! Don't you have a fax machine. Of course no reply. I filed a claim on BBB against E-Z in Colorado, E-Z in Florida (headquarters), and Todd ** at Pro Appraisal LLC. I am also contacting the Attorney General in both Co and Fl. I'm literally sickened to read that others have had similar experiences and E-Z in Florida refuses to recognize it and dismiss my claim. I'm in the process of seeking an attorney because I've worked very hard my whole life to maintain my good credit rating. DON'T GO TO E-Z!!!

When we came back to return the car, one worker, without even searching, found the damage right away. It was a dent under the door handles, which is not even able to be seen easily, as none of my family noticed it. The worker told us to sign this paper, telling us that we don't have any choice but to sign this and that this contract (?) might actually help us not get blamed for the damage. WHAT NONSENSE. We were so shocked because we did not cause this damage nor did we ever see it under the handles, which was hidden. The workers told us that someone from EZ will call us to figure out the situation. However they NEVER called, but a bill came like a week later requiring us to pay about 1200 DOLLARS. In the bill, they required money for even the repairs that had nothing to do with the damage. NEVER EVER rent from EZ Rent a Car. We are not planning to pay this scam company any money. It is so unfair.

I am a repeat customer and after searching the internet for the most reasonable rate, I reserved a rental car (2days) prior to arriving in Los Angeles. Although I selected EZ Rental car as my final choice, I had previously reserved and cancelled several other rental car reservations with other companies. I had several reasons for selecting this company: 1) the rates were the best I'd found after my senior and Facebook discounts, and 2) I'm a member of your E-Z program.

Upon arriving at the LAX location to pick up the car, I wasn't greeted with "HELLO welcome to EZ rent a car". I wasn't greeted with "May I help you". I wasn't greeted with HELLO or HI at all. I was greeted with, "WHAT DO YOU NEED" by Jo Ann who was at the counter.

Although I was taken back by her greeting (or lack thereof), I responded, "I'm here to pick up a car" and attempted to provide her with my reservation number, but she cut me off asking for my name. I must admit I was truly taken aback by her rudeness and unprofessionalism towards me, I had simply walked through the door. However I continued with the business at hand and attributed this behavior to maybe she's having a bad day.

After JoAnn found my reservation, she then tells me, "There's a problem with your reservation and I can't rent a car to you"!!! I asked her what's the problem with my reservation? She tells me, "You need to call customer service and they will explain what's going on with your reservation." I asked, "Well can you call customer service and find out what's going on?" She replied, "NO you need to call them yourself". Confused and bewildered, I asked, "May I use your telephone to call?" She replied, "NO, you'll have to use your cell phone". By now I'm beginning to get angry about the way I'm being treated, for absolutely no reason. I was only there to pick up a rental car.

So I use my phone and called the customer service department, only to learn that they had closed 3-4 hours prior. I considered if there is an issue with my reservation, I should contact reservations to try and determine what the issue was. I spoke with Brandon ** who told me he was able to recreate my reservation for $55.00 more than my original rate, but he needed to speak to Jo Ann to get her approval for the same $73.00 rate. I told JoAnn I could only reach someone in reservations and what he was trying to do. She refused to speak to him and requested that he call the office phone. Brandon ** did call Jo Ann and she asked him if he'd ok'd it with Cameron to re-do my reservation? He was then informed (by Jo Ann) that I was on the "DO NOT RENT TO LIST"; however, he was unable to explain why, he had no idea.

He contacted Charlie **, Business Development VP, who also had no access to the list and couldn't assist. This entire ordeal lasted well over an hour. 59 minutes on calls to the customer service and reservation departments, and 20 minutes plus in the office trying to get clarity and understanding of the problem, when all Jo Ann had to do was tell me I was on the "do not rent to list" and direct me to call customer service department on the next business day because they were closed.

Now during this experience, the LAX office was filthy. My friend was stomping ants crawling around the chair she was sitting in and she even killed an ant crawling on her neck. The waste basket was a small lilac colored (bathroom size) can with over flowing trash that had spilled out onto the floor; and there were GNATS EVERYWHERE. Also while waiting on the phone for Brandon **, a gentleman started a conversation with my friend and I about how there were ants in the van he'd just rented and was told to just get a can of bug spray and spray them. He too was mortified.

IT GETS WORSE..... The next day I called customer service department. I spoke with Porche who advised me that in January 2013 I was placed on the "Do not rent to list" because of being under the influence. I was speechless to say the least. Once being able to speak, I asked under the influence of what?????? She had no idea and contacted the LAX office and spoke with Cameron (the regional or district manager) who told her he refused to speak to me and wanted nothing to do with renting me a car because I was an irate customer and I was cursing. I NEVER SAID ONE WORD to either of the (2) gentlemen or the young lady at the counter. I didn't say hi, bye, I said nothing to them. So Cameron was correct I was upset. He was absolutely correct I was livid upon leaving that office (trailer). However Cameron refusing to speak totally disregards the rule of "The customer is always right". His refusal to speak to me and even hear my side of things gave me absolutely NO benefit of the doubt...!!

I was greeted with "what do you need". I encountered rudeness upon entering the office. I was refused assistance in clearing up an issue with my reservation, in which Jo Ann knew the answer to just by viewing my reservation. I was given the run around for over an hour. My friend was killing ants on her neck and all over the floor. The office was extremely FILTHY. I was swatting gnats EVERYWHERE. He is absolutely correct I was cursing when I walked out of that trailer; however, I NEVER ONCE SAID ONE CURSE WORD TO ANY EZ rental car employee. I was extremely frustrated and simply expressing my frustration to my friend. Jo Ann disappeared, she just left, never to follow-up to see if I had been taken care of.

CONCLUSION: I WAS NOT UNDER THE INFLUENCE OF ANYTHING...!!!!! I DO NOT DRINK. I DO NOT SMOKE anything other than meats in my BBQ pit and I DON'T DO DRUGS. To this minute I have NO idea what I was supposedly under the influence of at 5:30am when I returned the car in Jan. 2013.

Their employee assumed that I was under the influence of something. In no way did the employee smell alcohol on me, because once again I do not drink. When the fact of the matter is, I am a senior "STROKE" survivor who sometimes limps and wobbles when I walk. My gait, my limping, my wobbling is nowhere near being under the influence of anything. Being falsely accused of intoxication and being placed on this list and the refusal of renting me a car is against the Americans With Disability Act. All of this happened because of an assumption.

The company knew I was on this list and had every opportunity to declined my reservation at the time I made it. All of this could have been avoided and I would have never learned they violated the ADA. But to the discover that they violated the ADA, only adds insult to injury.

Even though I will never rent from EZ rent a car again, I want them to immediately remove my name from any list I've been placed me on. I want them to reimburse me my $198.50 that I had to pay to FOX rental car during this crisis.

The driver showed absolutely no interest in helping anyone. She went online, cancelled the reservation and found a rental car company with adequate shuttle service. The final insult is that carrentals.com refuses to refund the amount paid for the reservation. While I understand the purpose of a no-refund policy, it should not apply when the customer was ready willing and able to use the service, but the vendor proved incapable of providing it in a reasonable manner.

The tires looked good and we didn't see any window dings. The exterior had several minor scratches. The car was clean but had some spots on the seats. We noted all of this in the limited area on the checkout sheet. I would suggest referencing your pictures on the sheet. We returned the car and again took several pictures at the same time they were checking us in. We didn't have any issues and I specifically asked if the agent (a different guy) saw anything (he didn't - if possible use your recorder on your phone to record the conversation). We rented for a total of $68 for three days and our $200 deposit was returned within two days. Though I was nervous, it worked out for us. I would do it again to save the money.

We arrived and we found out the cars were very small even for full size. A Hyundai Elantra or Toyota wouldn't be good for two people at 6 ft tall. We upgraded and asked, what is the price above the original estimate.. The customer service said only 160.00 above the price. He told us total would be between 330-360 with taxes. It would be under 400.00. OK, so my guy went with it. Yes he took out insurance even though he didn't have too. We also said we had AAA membership. It didn't seem that he applied it. Customer service was very nice but hard to understand. He explained we had to go to another area to pick up our car, which was crazy. The car was a Chevy Captiva. The car worked fine and was comfortable.

We brought it back to Orlando airport. After my guy received the bill, it was 518.00, we had to go all the way back to the other terminal to speak to the man who took our sale. He told us I explained this to you, which he did not. He said the most it would be was 360. He said he should have charged us 590.00 but he gave us a break... I didn't believe this at all. He didn't do anything for us. He said he gave us a great deal. When in turn I could have rented from any other for 330.00 total.

Customer service was not helpful. They seemed not to care at all for what they were doing to their customers. Very disappointed and will never use this company again. I am also telling my travel agent about how they do business. I should have read all the reviews before going with them. I see others were scammed as well. We are waiting to see what the charge card is billed. If it's anything more, we will definitely do something more about it.

I just would like to have a rental company I can count on for my return trips, let me know if that's going to be E-Z or not. I just got back to Phoenix from my Dallas trip and this is the first chance I've had to reply. I will be traveling more frequently to Dallas but if there is no amendment to that ridiculously over priced rental fee, I will not only never use your service again but I will pass this on to all my business associates... Please reply and let me know if you intend to make some kind of reasonable adjustment.

After doing some research on the internet I see this is common practice with E-Z (Drivo) rent a car in Newark. The person sent me some picture of a damaged rim that was so close up that it one cannot even see if it is the same car. I am quite sure it was not my rental car as there was no damage to the car when I returned it. How annoying that I am having to waste my time dealing with this bogus claim. I have submitted a complaint and claim with my credit card company for this charge as well. Shame on you in this day and age thinking you can get away with ripping people off like this. I work for an airline and travel a lot and believe me I will never rent with E-Z rental again and will certainly spread the word about what a scam artist operation you are running. Thanks a lot for a horrible rental experience.

It said the windshield was cracked. I went outside to see for myself, the chip was the size of a drop of frozen water, and it was under the windshield. Mind you, it was Feb, the car was washed and there remained frozen pieces of water on the car when I picked it up. I was polite and questioned how it would be possible for me to spot such a tiny chip, and especially given the location, the two guys, the counter guy and the guy reporting the issue, were very rude. Reassuring me maybe I was following too closely to the traffic in front of me, and possibly one kicked up a stone. Said it happens all the time here and I really need to pay attention how closely I follow other cars. They sent me a bill for 300 some odd dollars.

I called AmEx, to see if they would cover it, nope, sent the claim into my insurance company, called E-Z headquarters (run around central) then never heard another word. One year later, I get a piece of mail from a collections company, and it shows up on my credit report. Out of pure annoyance I paid the 300 some odd dollar bill. Today - 4 years after the original car rental, 2+ years after I had paid the outrageous bill, I get another $191.49 aggressively worded bill in the mail. They are still trying to shake me down. Two lessons: 1) Don't ever rent from E-Z - EVER! 2) That outrageous insurance option may not be a bad idea if you're renting from some shady ops place like E-Z.

The entire time I stood at the counter getting through the paperwork phase there were two young thugs sitting in the waiting area. They were either the clerk's friends or they worked at EZ....either way they did nothing but talk nonsense and use profanities. I think they thought they could not be heard but they were wrong. The clerk did nothing to shoo them out or ask them to watch their language.

Once the paperwork was completed I was instructed by the desk clerk that the car was outside. I was shocked that someone, due to the inclement weather, couldn't drive the car to the stopping area near the front door. Mind you, it was NOT a busy time... It was late and I was the ONLY person inside the office. Once out to the car I noticed a layer of ice was on all of the windows and side-view mirrors. It appeared that the car had been just run through a car-wash machine. Okay, no biggie... I started the car and let it run for at least ten minutes before pulling out of the lot. The ice began to melt and off I went.

I arrived at my final destination, Cleveland, OH. The weather was horrendous: cold, blowing snow and blizzard-like conditions. My rental car was so covered with slush that a walk-around was impossible. The return clerk was alone and very busy. She was doing all she could to keep up while not freezing to death. During my travel home I would have heard something, anything, hit the car which never happened. Now that I see that this scam is not an isolated incident it's obvious EZ does this to many, many of it's customers. It is obviously part of their business plan. The negative reports online are proof-positive that this company will face a Class-Action suit at some point in the near future. Until that happy day arrives, do not rent even a bicycle from these thieves.

The Fort Lauderdale rep wanted us to sign a form admitting fault for an accident! He made it sound like it was no big deal to sign, when in fact it's an admission of responsibility. I said absolutely not, because we didn't damage the car. We left to catch a flight. A few weeks later, a bill for $550 shows up. Unbelievable. These people are truly, well, sleazy. I am fighting back via various forms of consumer advocacy, but would love to be involved in a class-action lawsuit against these fraudsters. If anyone else wants to join, check out the thread on EZ at Complaint Wire. And never rent from EZ!

First, we rented the vehicle 6/5/13. On 6/6/13, we caught a small rock in the windshield. The resulting "chip" was very small. It could easily be repaired by any windshield repair shop. My wife called your company within 5 minutes of the chip to explain the situation. At that time, she explained that we have a windshield repair option to our insurance. In other words, it would be FREE for us to have it repaired at a windshield repair shop (through our insurance). YOUR representative told her "No, don't worry about it. We can have it fixed for you." The "chip" was minor, so we thought that seemed reasonable.

On 6/10/13 we returned the vehicle at DFW airport. YOUR employee examined the vehicle WITH US PRESENT and said that everything was fine. It should be noted that YOUR employee did not even see the chip until I pointed it out. I even told him about the telephone call to YOUR other employee and what THEY told us. He then CONFIRMED what YOUR previous employee told us about how they will have it fixed and not to worry. This was a small chip, so I felt that it was consistent with YOUR other employee and reasonable. We then left.

On 7/30/13 (45 days later), we received a letter for damages regarding the rental. We attempted telephone contact with numerous representatives from YOUR business for a resolution. After receiving no assistance from ANYONE from YOUR company, we filed the complaint with the BBB. After filing the complaint, we finally received a reply. Not only did the response have someone else's name attached to it, there were photographs of a damaged windshield that we were not responsible for.

In those photographs, you can CLEARLY see 2 (two) different damage points. There is clearly a small chip next to a secondary larger chip. I (my wife and I) are NOT RESPONSIBLE for that secondary chip! When we returned the vehicle, YOUR employee checked the vehicle in and said everything was fine. I feel that any competent employee would have seen such damage immediately and addressed it. In case YOU forgot, he didn't address it with us because that damage was NOT there when we returned it.

Since YOUR employee refers to me as Mr. ** in your BBB reply, I am now forced to wonder who rented the vehicle after me. Was it a Mr .**? Are you charging this person for the damage as well as me? Why am I now also locating multiple complaints against your business with the BBB? Obviously, I know and admit that while I was renting your vehicle, I obtained the small "chip." But as I stated above, we called in the damage to YOUR company for direction. We currently have and also had at the time, a windshield protection clause with our insurance. If we obtain a chip in our windshield, we can have it repaired for FREE! If we damage a windshield to the point it needs replacement (which clearly no one from YOUR company said I did) we can have it repaired for a deductible of $100.00. We offered to fix it while we were there. The process would have taken approx.30 minutes.

In conclusion, I feel that your "charge" of $786.81 is excessive and sorely irresponsible. Even if I needed to completely repair the windshield, it would have only cost me $100.00. Then, on top of everything else, you are trying to charge me $100.00 for an administration fee AND $22.36 for loss of use?! I am sending this to you in hopes for a professional response and/or a resolution. I am copying this to the BBB as they seem to be more interested in this "business practice" of YOURS than YOU. I will find every review board, comment board, bulletin board I can post this letter to.

9/13/13 - I just got off the phone with Mr. ** and he refuses to explain why there was a 45-day delay in billing. He does not have an explanation why there is additional damage in the picture. He does not know who Mr ** is. He cannot tell me who rented the car after me (Mr. **). Maybe Mr. ** is also being charged the same as I. Mr. ** referred to emails sent to the BBB as ones sent to me. No one at EZ Rent-A-Car emailed me! Their computer sent me a bill... but no human. No one ever answered their phones either. STAY AWAY FROM E-Z Rent-A-Car!!

There was another customer at the other counter checking out and she was pissed about going through the same ordeal as me. They told us, "No big deal; just fill out this form." Three weeks later, I get this letter from E-Z and now they want $289.50 for damages. I called and it went direct to voice mail (no big surprise). I have been renting cars for almost 40 years and I never had such a bad experience as this. No way am I paying this bill. They neglected to check my car out correctly on my way out and found previous damage when I returned. Angry does not correctly explain my feelings.

I checked out the car for dents and scratches prior to leaving the garage, it wasn't until I left the garage and was in the sunlight that I noticed a small "star" on the windshield (not a crack). This did not happen while I was driving the car and was not evident during my review of the car for dent/scratches. It also did not grow or get bigger while I had the car. When I returned the car to the garage, I mentioned this to the boy who took the keys. He said it wasn't a problem.

Imagine my surprise when I get a bill for a "cracked" windshield. I believe that the claim is excessive and fraudulent. I was already unhappy with the quality of car I received (Cube) compared to what was advertise on the internet site.

I sent the company an email to the address they provided advising of the information above on January 19th (date of first notice) and have not heard any response until the follow up and threat of turning over for legal matters today.

My wife called the office while I was on hold and when I talked again to "Ricardo" I told him I did not appreciate being on hold for so long when I had this emergency and he told me he didn't appreciate me calling that the car was not working. He then hung up on me. I then called again to find out what to do and his response was just call a cab and it would be my responsibility. He then hung up on me again and never even asked where the car was. You should really be aware of this!

I called later to let you know where the car was located and the person, whose name I did not get, was quite gracious and helpful. I let him know where the car was so you can get your car back. Needless to say this kind of behavior is completely unacceptable. If the reason the car would not start was a security issue, how is one to deal with this when we were only given the valet key? If there is something else wrong with the car, we feel that you should be responsible for the $164 we had to pay to take a van to the airport tomorrow. In either case I don't believe we should be responsible and you should reimburse us for the van to Denver. In fact, we strongly feel that for all that we went through, we should not be charged at all. Since December 31, we have not gotten any response from the customer service.

I lost over $3000.00 in this vehicle and I was lied to. He filed false insurance claims trying to get money for the vehicle. The whole time since March, it has been a problem.

The check-in person pointed this out and wanted me to sign a claim form for the "damage". I initially refused, because I did not cause any damage to the car -- I didn't even see the two very small scratches, and they were in an area I couldn't even reach! The check in person assured me that the form was "just for their records" and that I would not be charged for anything. This turned out to be a lie. Three weeks later, I got a bill for $500 to completely repaint the hood of the car!

I cannot dispute what the paperwork shows: there was no damage marked when I picked up the car and there was damage marked when I returned. My objection is to their twisted definition of damage. I have said it before and I will say it again: A scratch on a car is not a damage and further, charging $500 for this normal wear and tear constitutes extortion. Anyone who drives a car drives with scratches. Reasonable people use Carnauba wax and touch up paint to repair these types of minor flaws. Reasonable people do not trot off to the repair shop to have the entire hood repainted.

EZ has made their reputation as the low-cost alternative to major car rental companies like Enterprise and Hertz, and their low-cost status shows in the quality of their cars. During the month of June, I used EZ three times for business travel, and found none of the cars to be in perfect condition. They all had flaws such as scratches and dents. The fact that they want me to pay to have one of their cars hoods completely repainted for a minor scratch is laughable.

There is nothing for me to do now but report this to my insurance company. I hope their $500 is worth losing my business and the business of every other person I come in contact with. For the sake of $500 they have lost thousands of dollars in future revenue.

Unfortunately, she had a very poor experience, both in terms of price and service. After her flight was delayed 24 hours by bad weather, she arrived at LAX today at noon and proceeded to your office. Your representative refused to offer her a rate similar to the one she had reserved for the previous day, instead charging $150 more for a 7-day rental than for the original 8-day rental (a 40% increase over the $400 price of the reservation). The agent told her that the original rates had changed and were no longer available and dared her to try looking them up herself if she didn't believe him. Of course, she had no computer on which to check this website. After arriving for the first time in a new city, after a stressful trip, and 24 hours behind on her schedule, she was in no position to negotiate. However, if she had access to a computer, as I do, she would have found that reservations are available at substantially identical rates. In other words, your agent not only took advantage of her situation in order to gouge her on the price, he also lied to her.

I'm extremely displeased by the poor service my mother received, and I'm embarrassed that I recommended your company to her. Although, this was my mother's first trip to LA, and her first experience renting a car in quite some time, I myself fly to LA several times per year on business, and I always rent a car at LAX. My colleagues and collaborators fly to LA dozens of times per year. In the past, I've rented from one of your competitors (a discount-rate agency which has provided excellent service), but I was pleased by your low rates and hoped to rent from your company in the future. However, if my mother's experience is representative of the price and service I can expect from your company, you can be sure that I'll never use it, and I'll make a point of recommending that my colleagues avoid it as well. I'm quite unhappy.