E-Z Rent-A-Car Reviews

I rented a black Chevrolet Impala from E-Z Rent-A-Car in Orlando on 9/5/15. I did a walk-around and did not see any scratches, but the garage was poorly lit in the evening. Upon returning the car on 9/7/15 in the morning, the attendant informed me there was a 1-inch scratch on the left front driver door. I told her it was probably there when we rented it, but it was such a minor scratch it should not be a big deal to fix.

I rented a car in San Diego and I got an email from one of the booking services saying E-Z Rent-A-Car was a good rent-a-car deal for San Diego, so I investigated and decided it was. I did the reservation online and it was quick and simple. There were no problems on the day of the pickup. The information was all there and I had specified what I wanted. They offered me an upgrade which occasionally happens. On the day of the return, it was very positive because I returned it a little early. Originally I was gonna return it early in the morning, and then looked at my plane schedule and decided it was flying out early. I decided to return it the night before and then I started going back to the airport. I needed to go back to the hotel, which was near the airport, and the driver agreed to take me back to the hotel which was convenient, but some people wouldn't necessarily agree to do that. He went above and beyond and I appreciated that.

I am being charged for a tire replacement on a vehicle that had previous noted and visible damage to the rim and fender of the tire location. The car had over 34,480 miles on it the day I got it. There was a lot of exterior damage visible and noted by the E-Z rep. I had the car from September 25, 2015 to September 28, 2015. Upon return, the E-Z rep performing the inspection noticed a small bubble on the sidewall of the rear passenger tire that was, maybe, the size of a penny. The rep immediately asked, "What did you hit to make a bubble in the tire?" I told her I didn't hit ANYTHING. I never even hit a pothole or went over railroad tracks. I did nothing to cause damage to any of the tires.

I left behind a CD in the CD player. It was The Twilight Saga: Eclipse The Original Motion Picture Soundtrack. When I called the next day in attempt to recover said item, I was told to call back because the "lost and found" person wasn't there yet, which is acceptable because of the time I called was very early for local time. I call back and ask for the transfer there to said person. I get the voicemail and I leave a message. I call back a bit later, again, voicemail. I call back later and the person who kept transferring me suggested to email said person, which I did. That was 3 weeks ago... Still no response. I expected to be back in town next week and I would have picked it up then had I gotten ahold of said person that same day and asked them to hold onto it until that day but I obviously couldn't since I couldn't talk to nobody.

Made me sign a contract that I would not smoke in the car only to find out that when we received the car it stunk of cigarette smoke. We were behind schedule and had no time to do it all over. Cleaning was so so. Recorded wrong mileage on contract, 2K more than it should have been. People were courteous and friendly.

I reserved a car online via E-Z and it was 80 dollars for 2 days. When I returned the bill showed 220 dollars. After asking politely about the high price the employee told me that this price also includes the insurance for 25 dollar for the car/day. I told him that this still does not add up to the 220 dollars I paid. He told me he cannot do anything about the price. It is the normal price. Come on 110 dollars a day for a Hyundai Elantra!?! Total rip off in my opinion.

Someone renting a vehicle from this company rear-ended me over a week ago creating extensive damage to my vehicle. I reported the incident immediately to E-Z Rent-A-Car as the driver included the insurance on the vehicle. My insurance company, agent and myself has contacted the company multiple times (being placed on hold for 20 minutes or more each time) and are constantly given information on contacting the risk management department (Vania). We have all left messages and I have sent an email to that department, yet no one has responded. I informed them that I have had to go to the hospital and that my vehicle is no longer operational, still nothing from E-Z Rent-A-Car. If the insurance was paid for by the driver, I cannot understand why they would not respond. I am going to have to seek legal action if no one rectifies this.

I belong to E-Z's rental car club. I actually get discounts from another car rental company, but E-Z is always cheaper. If there is an E-Z Rent-A-Car outlet where I'm landing, I'll use them. I was pretty happy with the service overall. The car was a brand new Toyota Camry, and $131 for a full week. The price was reasonable. The car was new and the inside was clean enough. The outside was a little bit dirty, but it's a car rental. They turn cars over fast. Also, I was going to be a few minutes late returning it and I called them, and they said "No problem" and did not charge me. They're really flexible in that respect. My only complaint is during my second time with them. We were landing in San Diego, but the car has Nevada plates. Also, it had substantial scraps and scruff on it. Other than that, we had a great time with E-Z Rent-A-Car. I'm looking forward to getting to them in their San Diego hub.

Rented a car from E-Z Rent-A-Car for a week and returned it 2 days early on 8-6-15. EZ is owned by Advantage Rent A Car. When I reviewed my bank account to check for a return of my deposit I found that I was only credited for $30 of the $200 deposit I was charged. After 3 hours of dealing with "customer service" I learn that one of the employees took advantage of my early return and exchanged the car I had rented for another car and kept it for another week. After 3 hours of trying to resolve this theft of my money I receive an email from Dawn ** who is the customer service supervisor. She says "upper management" is requesting my itinerary to prove proof that I left Boston early.

E-Z Rent-A-Car's my favorite car rental agency and I rent with them every time I can. I’ve never had a problem, and when I did, they took care of it immediately. Everything’s great. I’m very happy with E-Z Rent and I refer them to everybody I can.

10-16-15, I rented from EZ rental for a quick trip to Florida. 30 min into my rental I have a blown tire on I95 North, no spare in the truck and 4 BALD tires on the car. I call Roadside assist, they send my call back to the counter at MCO. I was told they would get a car sent to me. When I asked how long it would take I was asked, "How long did it take for you to get where you are?" Sarcasm is not what I was looking for. 2 hours I sat on I95 in the blazing sun. After recalling MCO several times all I get is an answering machines and no one returning my call. I call back RSA and they have no record of my initial call. Finally a car arrives. It looks like it was in a demolition derby. After making the EZ rental guy walk the car with me coloring in all of the dents, dings and scratches we leave.

I rent a car for business travels and I rented from E-Z Rent-A-Car the last four trips. I book through their website now since it's easy. They're also friendly and they have good price, good value, and their cars are good.

Terrible service in the parking garage. License plate falling off car, repairman never showed back up to repair it. Waste of time, causing me to be late for a meeting. Will not be renting from E-Z again.

I have rented a car from the FFL location at least 5 times. They are always so nice and don't add on extras as the other car rentals do. The car is always ready and on. Sometimes they have upgraded with no extra fees.

I booked this through Travelocity for me get to a conference with some colleagues. I went up to the counter, prepared to respond to the usual litany of insurance obligations, we will fill your tank, etc. To my surprise, I was asked whether I wanted full or partial insurance, to which I answered "None, I have coverage under my insurance." After providing the name of the insurance, the lady simply instructed me to initial declining insurance, gas, etc. I was then handed the key and given instructions to the location of my car. The car was clean. I noted the scratches and dents, and was shown the exit. All of this took approximately 20 minutes or so.

I will never rent from this company again! First of all, although I got a cheap rate of $10/day, I do not believe that means I should be given a car that sounds as though the muffler or back half of the car is about to fall off. Seriously, every time I stepped on the brakes, even when parked and not moving, the car made a grumbling sound that was audible to other vehicles not just to me, inside the car. The car did not look cleaned either.

I rented a car for a trip and chose E-Z Rent-A-Car because it has a good price. I made my reservation by phone and the representatives were absolutely fantastic. It was a very good experience. They were polite and they gave me an upgrade. I have had a very negative experience with a different car company, and the difference in the way I was treated was phenomenal. I will use E-Z Rent-A-Car again because they were so good. I would recommend them to others.

No one ever attends to you. You call on the phone. They put you on hold and never get back to you. Hang up and call back, tell them you have been on hold 40 min, they place you on hold again and never get back to you. Horrible customer service!

I would like to say that E-Z Rent-A-Car saved me from a bad vacation. I arrived in Florida thinking that I had a car booked with another company but because I did not have a credit card it did not go through. That was not explained to me while I was booking the car. I was told that I can use a debit card but that was not the case, so I went over to E-Z Rent-A-Car and I was able to get a car with a debit card within 10 minutes. The customer service was very helpful and the prices were fair. I'm just glad that they were there and I would definitely use them again.

We rented a car from McCarran Intl Airport in Las Vegas. We were supposed to have a Hyundai Accent and ended up with a Nissan Versa, which was wrecked when we got it, kept dying out and didn't run good at all. We told the agent about it and he stated that the car is like an 'old grandpa now as it has over 20,000 miles and there is nothing that he could do. Then we were quoted $101.03 for the rental car and when we checked out the car, we were told by Rizalina at the counter that we had to get extra collision insurance as it was policy to have the extra insurance. We tried to decline but were told we had to have this insurance due to E-Z's policy. We ended up getting billed $193.85. I emailed and still have yet to receive a response from customer service but I called and spoke to Yumerilis (?) at 10:06am on 09/24/2015 and was told that we were charged an additional $74.97 for 'additional insurance.'

I have rented from E-Z Rent-A-Car before but this time around, it was the price that made us choose them - they had the best price. So I made my rental reservation online and the guy who handled the pickup and return was very quick and efficient. It was a really good experience overall. The process was efficient and the car was very nice. I didn't even have to really check out - I was expecting to drive out to the booth and have them look over the car, but they had already included a form for that and it was very accurate.

Always a good experience. Fair price, fast service.

I've gotten good experience and best service.

Thrifty and Alamo have joined together in Las Vegas, and with that, their lines became extremely long. I didn’t want to go through it and saw E-Z Rent there. I looked on their website and found out that E-Z provides cars that are available at a reasonable cost. I got a reservation online and was pleased with the company since the time and efficiency of getting the vehicle, and service was by far greater than some of the bigger companies. The day of the pick up was very nice, and the rep was very cordial. He explained what kind of car he was giving me and told me that I’d like the 2015 Kia Optima, so I was excited about it and it turned out really good. Dropping the car off was also a quick and efficient experience. Although I was late for the flight and tried to show him my gas receipt, he told me he didn’t even need to see it and just wanted to make sure the tank was full, and I was on my way. I’m very pleased with the company.

I had to run out of town with my kids and we only had one car at the time so we rented a car from E-Z Rent-A-Car. Their process was excellent, quick and easy. I’m going out of town next week and I’m thinking of renting from them again because some of the other car rental companies literally harass you. I rented from Hertz before and it took forever. They even ask me to put in all the information, ask 10,000 questions and upsell non-stop.

My overall experience with E-Z Rent-A-Car was good. The other day, I recommended them to my friend.

I made a reservation to E-Z Rent-A-Car back in February. I got an email from them saying they had lower rates in Florida at the time I was going so I went to see what it would be and it was significantly less. I called the 800 number and I appreciated that they honored the rates that were sent to me. When I got the car, their representative was very friendly and nice. I've rented from them before and I'd definitely do it again.

Reserved a car weeks ago just to learn when I picked up my car at the pick-up time that they overbooked and had no car for me. Their agent told me I would get a car from another company that would match my rate. But when the other company found out they had no car that would match, "E-Z Rent-A-Car" (Autorentals.com used for my booking) refused to make it right for me and asked me to pay a higher price at the other company to get a car. "E-Z Rent-A-Car" agent suggested alternatively that I could wait 3 hours for a possible car return. So, RENT CARS from Autorentals.com and "E-Z Rent-A-Car" AT YOUR OWN RISK.

My family and I were visiting Toronto for the first time and we needed a car in order to commute. Upon arrival, I spent nearly 2 hours finding E-Z car rental, the company at which we reserved a car. This was due to the fact that almost nobody, not even the airport staff, knew the location of E-Z. I booked a car using rentalcars.com for one week. My booking reference number is **. The website said that the fee was $356.99 CAD (weekly rate: $220, and taxes and an additional fee of $136.99), but when I dropped off the car, I was told to pay $549.25 CAD, nearly 1.5 times the proposed fee. Of course, I was charged $45 (5/8 of the tank) for fuel usage, but I was presented with another unknown fee of $147.26, the reason of which I could not understand. I was not informed beforehand about these extra fees.

I arrived at MCO (Orlando International Airport) and it was the first time I ever rented a car so didn't know about the deposit but that's something I should of asked and is not the complaint. I Returned the vehicle full tank of gas, same condition and even the lady had a slight attitude because of the car being banged up on the left passenger side but she stopped when I showed her the slip of paper that had already been signed saying that was previous damage.

I've called 3 different people today and still can't seem to confirm my reservation. Looney (a lunatic) in Seattle picked up the phone and gave the most horrible attitude and blurted out comments like, "Say what!" and "Come again..." asking me to repeat myself. I then called the 800# and some rude lady told me to hold on and then started blurting out some Ebonics to her co-worker and then they kept me on hold for 30 minutes and transferred me all over the place, then the call ended.

When we arrived EZ Rent-a-Car at SeaTac International Airport at 9 pm, we were told that there is no economy car available, except ones with higher price, despite our reservation through Orbitz. Our plane arrived 15 minutes EARLIER than scheduled, yet the clerk, Taylor, claimed that we arrived too late. We even have boarding passes with us to approve the time of arrival, but it didn't matter. We were stranded at 9 pm in Seattle without a car. To top the horrible experience with EZ, Orbitz sent us email next day stating that we owed them a service charge because we didn't pick up a car from EZ. Fortunately Alamo matched the price and upgraded the model. DO NOT USE EZ CAR RENTAL.

I prepaid with CarRentals.com. I got to the Orlando International Airport, Luna was at the front desk and asked me where I was going. I told her, "Virginia," she then told me I wasn't allowed to take their car out of state. If I knew that I would have never rented the car. I asked for a refund. She refused with an attitude and laughed on top of that. I said, "Ok, fine. I'll stay local." She then said, "We allow 200 miles per day." I told her, "It says unlimited miles when I rented the car." She said, "No, not for locals."

We prepaid a car for 2 days at a special online rate for $84. Booked an online reservation with E-Z car rental. All included taxes and fees totalled $84. Now that my husband returned the car there are all these hidden cost to inflate the 2 day rate @ $27. Total charges are $141.17. Why didn't E-Z rental review with passengers of these fees upon pick up? What are the 4 additional charges - airport access fee, vehicle license, surcharge??? customer facility charge? Where did all these fees come into play??

This car rental company was a joke! The customer service was rude and shady. They upcharged us on everything! The workers spoke another language in front of, laughing and acting very immature, acting like we weren't even there. Even calling another E-Z hub was meet with the same rude, uncaring, swindling customer service! NEVER RENT A CAR FROM THEM!!! You'll end up paying more than expected to get mocked and taken advantage of!

We rented from E-Z for two summer vacations, on both trips we ended up paying 30 - 50% more than the quote. The second trip we had to put air in a tire twice a day for 9 days. In Florida air costs 4 quarters, try finding 4 quarters twice a day for 9 days. Augh! In Florida we were quoted $711 for a mini van, by the time they added on all the hidden fees we owed over $1000 they brought out a dodge mini van. We told them we really liked the Toyota mini van we rented from them on our previous trip in Colorado. They said we would have to pay a few hundred more for a Toyota in Florida. Never again.

The issue was closed a couple of weeks ago. It was determined that it was preexisting after sequestering prior rental agreements. One would think those facts would be established before customer contact. Builds neither goodwill nor future customers. Thanks for following up anyway!

EZ Rent A Car is the worst. I would never use them or recommend them. I never wrote a review but this is my first. At the time I went to pick up my rental I was pressured to buy the EZ pass even though I told the guy I was only gone on Rt .95 then into Boca, no place else. He kept saying a toll booth could pop up anywhere. I gave in and got it. Then I heard the person next to him giving the same spiel to her customers who agreed too but looked a bit confused by it. I realized he should know no tolls on 95 so I am trying to dispute it and get that part refunded but guess what... There is no customer service anywhere, and still waiting for a return call or email. There are many other rent a car dealers to use and I would recommend any would be better than EZ...

My husband and I rented a car July 29-30, 2015. We returned the car without any hiccups. Everything was great. We got back home for a few days and I realized that I had possibly left my calendar in the car. I started calling the Las Vegas facility at 1 pm (my time) and could NEVER get ahold of anyone. I ended up leaving 2 messages within a 3 hours span. I called almost every 10 minutes until I left work at 4:45 pm (my time). I did however call the reservation extension at 4:30ish and had them transfer me to the Las Vegas facility. Someone DID answer but put me on hold immediately and then I was on hold for 22 minutes. I had to hang up because my place of business was closing the doors. So I went home and tried calling again. I again could not get ahold of anyone.

DENVER LOCATION - I previously left a poor rating due to a dispute in my bill. I am so sorry! Having my final charges come through 3 days after return from vacation for $250 more than I was charged for, I did not get a response for a request for my bill when I asked via email. Two days later I got that sinking feeling I had made a bad choice for a rental company. I went online and proceeded to read similar complaints of overcharges and promises of return funds, that never got returned. I self-diagnosed my situation and in a huff left a scathing review of my experience, which was true but assumptive in the end.

Company looks for any reason to charge you more than the agreed price. When I brought the car back I was charged for an extra day because I was a few hours late. Other rental companies give you a window, accounting for traffic etc. They reversed the charge when I noticed it. They then charged my credit card a $50 administrative fee for a $2 or $3 toll they claim I did not pay while traveling. Steer clear of this company. Once they get your credit card number, they will create ways to overcharge you.

Rented a car online for 2 weeks. Discovered the next day that the tires were mostly worn out. One of them was ripped in the middle. Had to buy a new tire on the way. They only approve the refund of one tire. Dropped the car after hours, left the key at the drop box. They claimed next day that there was a flat tire (so that we pay for their crappy tires!). Rude on the phone. They claimed to do the refund but haven't gotten it yet. Also I left a watch in the glove compartment. Nobody saw it or reported it! The car had 60,000 miles on it. Thieves and terrible customer service. Not worth it.

We rented a car from the 1st of July to the 8th of July. We picked up our car from the Fort Meyers Hub which was about 1 mile away form the Airport. It took forever for the shuttle to come gets us. We rented the car and when arriving home the company charged a 250 smoking fee. When I asked for pictures they sent me pictures of sand on the floor and the window. Which they say we were smoking. Then they sent a picture of 2 matches which was completely a bold face lie. I am a business owner myself and this is truly a SHAM Company. I have tried to reach the company through the email and they have only responded once. I want the Company to refund me my money.

I waited hours for a shuttle to get to their lot. When I got there another person is also disgusted of their service. I signed the contract but they are giving me another car than I reserved. So, I waited another 45 minutes and decided to get the other car because it is getting late. I waited another 20 minutes before they can really deliver the car to my hand. I was able to get out at 5:30 pm even in the contact it says 4:18. When I returned there was a long line of returning cars and nobody is taking care of us, I was almost outside of the gate. I went to the office but there was a lot of people checking in and out.

On 27th June 2015, I rented a vehicle and returned it on the 28th June 5 am. I deposited $200US and did not get a refund till now. They stated that they gave me the $200 in cash. I never received any money in cash or via my credit card. I emailed and called the company. Nothing was done!

I am an angry and dissatisfied customer. I rented a car for 3 days via Hotwire and my location pickup was E-Z rental car also known as Drivo in Newark. My total cost via Hotwire was very reasonable $113 although I have never rented with this company before, it was a good deal. On return of the vehicle I received an invoice with total charges of $281. When I contacted the agency they told me I was charged $150 for smoke smell in vehicle. I have never heard of any such thing in my life. I have rented via many other rental agencies and have never been treated like this before. I think this company is a rip off and should be reported for bad business.

Reserved car online. Got to Miami Airport & was told I needed a $200 deposit as well as paying for car. Unplanned trip due to death in family. Credit cards were maxed & I had to use 2 different cards to get car. Was asked if I wanted additional insurance. I told them I already paid for that online, was told that wouldn't totally cover me if involved in an accident. Finally got out of airport with a car after about an hour. Return was easy once I found the place. Very hard to find return center. Been almost a week & still no deposit return.

I had a great experience with my whole rental process until I returned a vehicle on 7/6/15. I rented a white Toyota Sienna and it was a nice clean vehicle and the staff was friendly and helpful on the day of checkout. I live in Colorado Springs and my rep was informative and let me know about the 150/day mileage limit and other info that I was unaware of. For the duration of the rental, I had the keys to the Sienna attached to a 2 inch blue hook ring, along with the smart key to my personal vehicle. My wife and I drove her car back home to Colorado Springs and I then realized that I left the key to my personal car hooked to the bright blue key ring in the ignition of the vehicle we had just rented. I called back and the staff stated that the vehicle was still on the lot and placed me on hold to look. Two different men came back to say they would check.

Rented a car about 2 weeks. Returned to D/FW. One very minute hit on windshield so small lady had me sign another take-out sheet stated it was there when I took the car. She will be subpoenaed if gets to court. Get notice with hit big enough to have taken a ball-ping hammer to. OTR driver I drive more miles in 2 months than most in a year. They actually think I could not run down anyone in that Hyundai if there was a 'rock hit' or I would ignore it. Ironic the invoice for windshield replacement is to Central Florida Paint and Body E-Z Rent. What a scam. Notice on my check-in receipt there is one 'X' right where the original was. Amazing how unethical some companies are. Always take your own pics!!!

The staff at E-Z Car Rental claimed "hail damage" on our returned car. In our view, this seemed a clear attempt to pad their bottom line, as we were never in hail, nor was the very minor mark in the center of the roof a.) visible except upon inordinately close inspection and b.) indicative of hail damage in that hail damage is indicated by numerous small indentations. Be very cautious should you decide to rent from EZ Car Rental at the Denver International Airport.

Trip to California in April. 20 miles on a toll road, I didn't remember to call the toll company as it was a stressful family event that took me to Cal. Three weeks after returning the car at LAX E-Z RAC tried to run the card to pay for $121.23 for the toll and fees. Never saw a bill, no call, etc, never had any inkling, BUT I did read the tiny print on the contract and there it was. HOWEVER the card issuer knew I was not in Florida and declined it. Knowing it was useless to get mad, I had a month of calls never returned, e-mails never answered, even offered to send my son who lives in Kissimmee over there but never could get any paperwork -- and finally the card issuer made arrangements with me that they would allow the card to be run, within a deadline of 5 days. Didn't happen.

Arrived 45 minutes early and was told to sit and wait until my reservation time. Unfriendly customer service who tried to insist to upgrade the car for more money. Had problems with the car, asked the customer service to inspect the car with me, but he refused. The car was not what I selected in my reservation and was wet and smelling. The light inside was hanging and broke. The gas tank was almost half tank. When dropped the car back was overcharged for the gas because the customer service refused to believe I got the car with almost half tank. This is a very unfriendly company and I will never rent a car with this company ever again.

We rented a car for a long weekend in Dallas, and were told where we were headed did not require a toll, so we waived a $6.95 toll per day charge at the counter. To get in and out of the airport you pay a .77 toll or $1.54 round trip. So what does EZ do, they charged me a $50 administration fee for the tow .77 tolls totaling $1.54!

We rented a Kia minivan last night 6/10/15 at 10:00 pm. It was extremely dirty. It was late and with the darkness, it was hard to see the interior of the car. In the morning of 6/11, we realized how dirty it was. The smell of animal (dogs or cats) was too strong. My son has allergy and got sick from the smell of the car. Before we went on our planned trip, we had to spend a good amount of time cleaning it. It seems that the previous renters turned it in and this company did not even checked it. It had rotten food. Soda or some type of drink spills everywhere. We are very disappointed.

My daughter and I rented a car from E-Z Rent-A-Car on 05-29-15, returning it on 05-31-15. Upon our returning of the car, we were charged $143 instead of the $71 dollars agreed upon in the rental agreement. The person receiving the car claimed we had only rented the car for 2 day and not 3 days. We were charged another $20 dollars plus a $50 late fee. Since we had to catch a plane, I signed the final bill under protest. I was told I could go speak to the rental agents, which was not possible since we needed to catch a plane. I contacted customer service by email the following day, but was unable to get the matter resolved. I have contacted the Attorney General in Texas, asking their office to review the matter since I believe fraud may be involved. I am also going to contact the BBB in Dallas and ask them to look into the matter.

We took a trip to San Diego in January. When we returned home we were charged $503 in toll charges. We inquired on the front end about tolls and passes and were told it was not necessary. How do they stay in business?

I rented car in Las Vegas, to drive home to San Diego. I was not informed there would be HOURLY rates charged if the car was not returned PRECISELY 24 hours after the "Due In" time. I checked the paperwork to find the drop-off location and found nothing. Had to call to find out where to deliver the car. I had made plans to bring the car to the airport because the paperwork indicated "SAN". Changing plans for a ride home took some time, and I delivered the car two hours "late", resulting in fees and charges costing more than an entire DAY! They Equated to $57.50 per hour.

I used E-Z Rent-A-Car through vacationoutlet.com. After I saved and confirmed my dates I decided to look at the reviews and there were a lot of negative and unsatisfied customers. I was really scared and didn't know what to expect when I picked up the car. Well I wanted to say this because it needs to be said! I was not pressured into purchasing their extra ins. nor was anything changed from my confirmed quote. Price was the best out of any of them. I got a Nissan Altima. When returning the car no problems at all and the price stayed the same..

Not bad at all. Will rent again. Got car, paid my 200 deposit. Had car for 3 days for 74 bucks. I took car back and the next day I got my deposit back. So I would definitely rent from E-Z car from now on.

I barely review businesses, but I feel I need to warn unsuspecting victims in this case. The customer service is horrible. The reps are not very helpful and rude. They provide contradicting information to customers as well. I rent cars when I travel and this is the first time I used EZ. This is also the first time the low tire pressure warning turned on and the car did not come with a full tank of gas. This shows that they do not maintain their cars like reputable car rental companies are expected to. Contrary to what I was told by the rep at the LAX office, a $200 hold was placed on my Credit Card and they would not provide authorization to my credit card company to release the hold. This charge is more than 20% of my overall credit limit which can negatively affect my credit score. I spoke with a manager (I think her name is ** or something similar). She was rude and disrespectful and later hung up on me. Horrible experience overall.

We rented the car at E-Z Rent-a-Car, Los Angeles (airport) because the price seemed to be good. In the end it was not so good, after paying insurance, collision damage waiver and supplemental liability insurance. However, the car was right and service courteous. We have two serious complaints. We used toll roads twice, i.e. 2x16.5 miles. After two months we were charged $127 by the toll administration and $25 administration costs. This apparently is legal, but it is preposterous. The actual cost of the toll is less than $10 and there is no way to pay the toll on the road. One can pay afterward online and that is what we did, but the payment was ignored. In other words, we paid some $160 for twice 16 m. on a toll road.

I rented a full sized auto in Nov 2014 and got a great price as well as great service. They were even going to upgrade me at no extra charge. I have rented from others at MCO but not as good as E-Z.

We used them for our DENVER trip. Paid extra to have a mid-size suv with all wheel drive. They assured me I'd have a Grand Cherokee or equivalent and we got a KIA which is a compact suv. They talked us into getting the extra full coverage insurance and we went for it since it was a BLIZZARD. The vehicle had been sideswiped which they didn't bother to tell us. My husband had to go back in and tell them. They assured us it was ok since we had the extra insurance. "Uh, what about driving around in a wrecked car?"

I travel a lot and I am a frequent car renter. E-Z Rent A Car is the worst. Stay away from them. If you happened to have reserved a car from them, here is a trick that could get you. First, let me tell how I learned this trick. At pick-up in Seattle airport office, the agent asked me whether I wanted to buy their collision issuance or just use my primary insurance. I told them I would use my primary insurance and I did NOT want to buy their insurance. The agent then asked what was my insurance company. I said Farmers. He nodded with a big smile in his face. It all appeared natural and easy. Then the agent pulled out a contract and showed me which space I needed to put my initial and signature in. I did exactly as he said. Guess what, I was charged for $114 for their collision insurance in the invoice after I returned the car.

Reserved mid-size rental car for 4-6-15, 7:05 at lax thru Priceline. After arriving at terminal, went directly to shuttle pick-up area where I waited 1.5 hours for a shuttle that never came. Called e-z several times and finally talked to a live person. She asked what terminal I was at and told me “shuttle was one terminal down and would be there in minutes”. Great! Well I waited another 30 minutes and was about ready to pass out from exhaust fumes, so finally caught next shuttle and ended up at "thrifty" where I spent another hour and paid an additional $100.00 for same size car I reserved thru "e-z". I missed a dinner and went to bed with a terrible headache. Even if it possible that I happen to miss a shuttle, why would it take an hour to an hour and a half and still not see another one. I counted anywhere from 10 to 20 of other individual shuttles while waiting for mine.

I had rented a car from E-Z Car Rental, AIRPORT (MCO) and I had two 50 Cents Toll Charges because there was no one to collect Toll and I was charged $50 charge extra by E-Z car for $1 toll which is not only exorbitant but also very steep. Above charge was not explained to me in advance. Looks like they make more money from these fees based on Print out I received from the Rental company. Therefore I advise no one to rent car from E Z rental as long as they such consumer looting policy.

Priced big name companies and then took a chance with this smaller E-Z rent-a-car company at the Orlando airport. Reserved mini-van for 7 days for just $387 (incl. tax & fees)!!!! This was several hundreds less than all other companies. The counter is open 24 hrs. and located within the airport. No shuttle necessary. Agent ** was very polite; asked if we wanted rental insurance or toll fast track pass...we declined both...he was not at all pushy. We picked up our very clean 2014 Dodge Caravan in the garage right across from baggage. Van ran great. Upon return to airport, agent met us when we pulled up in the car return lane, did a quick walk around, checked the fuel gauge, and verified our total as $387. Within minutes she emailed us our receipt. Great company, price, and service!!!

I'm on my third rental with EZ and have always had excellent service. Rented twice in Las Vegas and last time for three weeks in Florida. No problems will continue to use EZ car rental.

E-Z Rent-A-Car is the worst organization I've ever dealt with. My car broke down in a flood in Florida and they took an hour to answer the phone when I called to notify them. Eventually, the police came and towed the car. E-Z took 3 hours to finally update me and send me a new car. 3 days later, after I had already told them twice where the car was towed to, they called me confused because they didn't know where the car was. I was extremely frustrated as I had already told them 3 times where it was. Eventually, I called the tow company who confirmed to me that the car was indeed picked up. I called E-Z back to make sure everything was squared away, and again, they were impossible to get a hold of. 3 days later they charged my credit card AN ADDITIONAL $376... I've filed a dispute with my credit card company and am awaiting the result of that.

I rented a car from E-Z & returned it unscathed. I asked the employee if everything was okay for me to leave. She looked at the car - in the trunk.. etc & said yes. Today, almost 2 weeks later, I received a letter saying that the car was damaged and that I owe over $400 dollars. They did not tell me why, they provided no pictures as proof, and additionally, they didn't even give a written description of what was wrong, only that SOMETHING was wrong.

We rented a car from them in Los Angeles Jan 2015. The cops stopped us and gave us a 80.00 fine because the car did not have a front license plate. We informed them upon returning our car. They said they would take care of it..... THEY CHARGED OUR CREDIT CARD!!! We have been trying to get our money back. They say no!!! The car was a piece of junk. Front end was smashed up, it was dirty and smelly inside the car. BE SAFE... DON'T GIVE THEM YOUR HARD EARNED MONEY. They may be cheaper, but they are not respectable!!

WORST CAR RENTAL COMPANY and WORSE CUSTOMER SERVICE BY THE LOCATION MANAGER - "**". Feb 27th we rented a car from them, and returned it on the 1st of March. We had an early flight to catch on March 1st, so in the evening I had left my burberry sunglasses in the back seat, but because it was an early flight, I totally forgot to pick them up. I called 5 times to the lost and found department and left voicemails for **, but got no reply therefore decided to call the customer service and spoke with the lady and she told me that they had found my glasses as per the note on my reservation and to call back in an hour to speak to the store manager for the glasses to be shipped out.

We rented a car from E-Z in Orlando FL on 2/15/15. Upon picking up the car, we witnessed the attendant telling a couple they had damaged their rental car, which they repeatedly denied. Sure enough, when we dropped off our car on 2/21/15, the attendant zeroed in on a "dent" which we could not see. We asked to speak to a manager but were told one was not there on a Saturday morning at 7 am. We refused to accept any responsibility for damage as we felt there wasn't any. 2 weeks later, we received a call and a letter stating we owed E-Z $1179.33 in damages for things we clearly did not do. This is their scam. I am wondering if anyone else has luck fighting them and what you did to do so.

I made a reservation several weeks in advance with EZ for a mid-sized car at DFW. My wife and I arrived Sunday evening amid snow and freezing rain. Like most others, our flight had been delayed. We took the shuttle to the Car Rental Center and found the EZ desk strangely separated from all other rental companies. Probably for noise protection from outraged customers. We went to the counter and showed them the confirmation e-mail we received from EZ and we're told that they had cancelled our reservation! But no matter, they still had plenty of cars including a mid-sized like we had requested. The only difference was that now we would be charged the "Walk Up" price which was $200 more! I showed them the quote that they had given me and was told it didn't matter, that was the way they did things.

I rented EZ car in Orlando, Fla. Check out at EZ Rental Car counter after returning car and fly home on January 22. On February 3, I get a bill from EZ rental car for damages that I did not do for a total of $1,106.50. Today, February 4,2015, I have to resolve this "error". When I went to check on Internet about complaints against EZ rental, this has happened to other customers also.

WORST CAR RENTAL COMPANY IN EXISTENCE! Our company rented a couple cars for out of town employees, and when these out of town employees came to pick up their cars they got charged the full fee (which I already had paid for ahead of time and spoke to several people about making sure the employees DIDN'T get charged). So after being on hold for one hour and being transferred to several different people someone finally said that their cards would be refunded. BUT, while they were refunded, our company got charged TWICE for one car.... Ugh.

Back on January 8th, I paid for a car rental through carrentals.com with EZ car rentals. My "prepaid reservation" was **. We made the reservation for the Seattle Airport for 11 am on Saturday, January 17. Due to personal schedule issues we were not able to arrive until about 4:30 or 5. Upon our arrival to the EZ car rental desk, nothing went well. Brian was their customer service representative at the time. He asked for my name and quickly told me that because we were late our car had been rented out to someone else and they had no more compacts. Brian stated by their policy they were only obligated to hold the reservation for two hours. I asked reservation? I not only had a reservation I paid for the car in advance?

Before I start, have you ever taken a moment to look at the E-Z Rent-A-Car reviews throughout the internet? (Consumer Affairs, Rip Off Report...too many to list here). It is staggering to see the kind of organization that E-Z Rent-A-Car has built. When using E-Z Rent-A-Car for the first time, we were treated as if we were a bother and a nuisance. This should have been the first clue to leave the counter and move 20 feet away to Enterprise. We have made our minds to do that now, but then, we gave your employees the benefit of the doubt that perhaps it was a bad day for them.

Now, I rented a car from them through Priceline (wanted to get the points) and as usual got a great deal for a great car. A Toyota Camry with all the whistles for an economy car is a great deal. At any rate, rented it on December the 18th in the morning, returned it 2 days later after only used it for 58 miles (I was on a business trip and wanted it to go out and have dinner, get any last minute things before my big trip overseas of 3 weeks, etc.). Returned the car after filling up the tank (about $10 worth of gas) with no problems. Woman went outside, check the car and the odometer and sent me my merry way.

In my entire life I've never been treated so poorly by a rental agency. I reserved two vehicles in San Juan, Puerto Rico on December 3rd and when I arrived at the airport Christmas Day I called their designated number to have their shuttle pick up my family and me. At that time I was told that they had NO VEHICLES to give me. After some heated discussion I requested that they at least provide their shuttle to take us to our hotel for the night. They agreed after several calls and promised that two vehicles would be dropped off at the hotel the following morning between 8 and noon...no cars arrived and no one called.

We reserved a mini-van through this company in October, and according to the information they sent me, the only thing that would void the guarantee is if we were more than an hour and a half late. We arrived on schedule in Aguadilla, Puerto Rico at around 2 a.m., but there was no shuttle at the airport to the rental facility. Not only that, but they didn't answer their phones. When we finally got hold of someone about a half hour later, we were told that there were no cars available, and might not be for days. We later learned that they left eight other customers like us stranded that night. There was no warning about this, nothing to alert us that we'd be stranded at the airport in the middle of the night with no transportation. We took a $50 cab ride to our hotel, and spent the next three days trying to get a rental from this company. They seldom answer the telephone, and although they assure you that they'll have something the next day, they NEVER call you back with information. We finally found a rental through another company four days into our vacation, but it was much more expensive, and we spent a lot on cabs, etc. If you want a completely unsatisfying and unhappy experience, rent your vacation car from EZ Rent-A-Car. It was my worst experience, ever.

We made a reservation for a car in Puerto Rico for five days in 12/2014. When we got there at 1:30 in the morning, we were told that they do not have any car available but they will send a shuttle to take us the hotel and later let us know when a car is available. Upon several calls, they did send a shuttle after 2 hours of waiting on the airport. The next day after more than 20 calls, someone picked up the phone and told us that "one car is being sent to a location near you at 1:00 PM." We checked out of our hotel and walked two miles to get there. The guy there told us that this car company is a liar, and in his experience, no car will ever be sent here. He was right. When I called the company, someone named Lisa picked up the phone after more than 17 calls and told us that a car will arrive in 10 minutes but nothing came after two hours of waiting in the sun outside their tiny office. I tried calling them 20 times but nobody picked up the phone so we took a taxi to go to our next hotel. During the following four days, we spent around $800 in taxis, not to mention lost a whole day of vacation being screwed around by the company. We tried other companies for rental but nothing was available and they all had bad reviews for E-Z Rent-A-Car.

I rented the car on December the 25th. First I was given a straight drive and then another car of which was dirty and also had 1/4 tank of gas. I don't drive a straight drive. I drove to my sons house and then returned the car on the 26th. It had a full tank of gas and I ask for a discount because of the car being dirty as well as paying me back for gas. I was told the Manager would call me the next day. Never heard from him. EZ car rental. I won't use Priceline again. This was in Tampa, near W. Shore Blvd.

I wish to update this review. EZ Rent a Car refunded the three administration fees but only after this complaint and my complaints to the BBB of West FL, the Fl State Attorney General, FL Dept of Transportation, Florida Department of Agriculture and Consumer Services, Federal Trade Commission, Hillsborough County Consumer Protection Office, & Seniors vs. Crime Volunteers.

Same thing as the Dec. 4 rental person had in Denver. Rented the car which was fine but upon receiving my Capital One statement. 3 months later I find two items I did not recognize: EZRAC TOLL ADMIN ORLANDO FL $7.85 and EZRAC TOLL ADMIN LADO $75.00. I did not recognize the vendor but upon help from Capital One we identified this charge to my Denver rental Sept. 15 -22. Together we spoke to the Orlando rep who said since I did not sign up for EZ toll service the fees. Therefore the fees I told the Capital One person that I would pay the toll road charge since I remember taking a toll road back to the airport but expected the charges to be presented for payment at a later time but not the $75. After the conversation with EZ the Capital One rep turned me over the Dispute Dept. who after hearing the story said this was very common amongst car rental agencies but not to worry as they will take care of this.

Rented a car in Denver, customer service on arrival stated "if taking any toll you will be billed to the car later." We took one toll road, was charged $9.85 from the state and an additional $75 from EZ rental car for administration fees! When called the company Dawn stated the state to Colorado charged this and I needed to contact them. I then called Colorado who stated that fee was from EZ rental car company. Called EZ back to have a very rude Dawn, state I signed the contract which states administration fee for toll roads. I may have signed that contract which is fine but I was verbally told they would bill later and then I received three administration fees charges for one road! NEVER rent from EZ rental because there was nothing easy about this experience.

October 2014 we rented from LAX for a 3 week road trip. First issue is the tire warning light was on. I immediately let the rep at the customer service desk know about it and he said it's a new car and kicked all 4 tires and said it should go off soon. The light never went off... took it to a tire store a week later where they said the front tire was dangerously low and we were lucky it didn't blow on the highway. Second issue is I was not informed the car couldn't leave the state of CA. I needed the car for a road trip through NV, CA and AZ which I expressed to the customer service desk at LAX. Only later in NV when I called about tire did I learn that I couldn't take the car to AZ. Had to drive from Las Vegas back to LAX and find a new rental company. Third problem, they wouldn't let my husband be a second driver at no charge because we have different last names on our ID's. California state law states that the renter of a vehicle that starts and finishes in CA can lawfully include their spouse as a driver on the rental agreement for no additional charge.

I booked a rental online through carrentals.com for an economy car from EZ Rent A Car in Dallas. I thought I was getting a good deal as I was on a budget. The rental was paid online right away. When I got to Dallas after various delays and layovers with my flights, I was asked for my credit card at the counter. The agent said it was for any incidentals. He then asked me to sign and initial. What I didn't realize was in my tired state one line was for the additional insurance that I didn't need.

I searched online and found their price was a little cheaper but before I found this review site. If I found and I wouldn't make the reservation with this company. They offered a little less price but not the cheapest and forced us to purchase their insurance of 13.99 per day which I never paid with other car rental companies as Dollar, Budget, Alamo etc. They also tried to ask me to purchase the toll package which for the past 3 days I never paid a toll in Orlando. I won't rent any car with this company again.

We rented a car for a week from E-Z car rental and returned it, someone was there (at the airport) looked over the car when we handed the keys back. Five weeks later we get a bill for $1,138 stating that the undercarriage was damaged, no pics were sent. There was no accident or any incident involving the car when we had it. I looked at www.consumeraffairs.com and found this is a very common practice for them. This is completely unacceptable, this company needs to be stopped. I have attempted to call this company multiple times with no avail. Please contact the FL Attorney General @ ** and file a complaint.

Besides the unfriendly customer service folks, we were given a car with a previously damaged tire. When it went flat about 20 miles south of the airport the customer service rep told me he guessed I should take it to someplace to get it fixed. Since it was previously damaged, they were not able to repair the tire and stranded, we had to purchase a new tire. When we returned the car not only did they not assume responsibility for the damaged tire, they told us we would be charged for another new tire if the one we bought didn't match the original!

Rented a car for a week and after I returned it they claim that the undercarriage was damaged. There was no accident or any incident involving the car when I was driving. They are cheap but they are shady. You will end up paying much more than the most expensive car rental company. Suggest that you go with a standard car rental company and not this garbage.

Reserved for 11am, I had to work so I arrived at 4. Called to have a shuttle pick me up at JFK, spoke to the man to send the shuttle, he said it would only take 10 minutes. It was very cold in NYC Friday November 7th, I ended up waiting 20 minutes and had to call twice to see what was taking so long. The shuttle shows up and takes me to some park and ride facility lot. There was an E-Z rental sign on the inside but the company was Drivo. The guy had my reservation I asked him, why did it take so long. He said I spoke to the jersey office, which wasn't true because I was called from a 718 number twice which I have in my phone as proof. Anyway when he looked up my reservation, he said it was from Expedia. I never ordered a car from Expedia in my life. I ordered from Cheaptickets.com. This little foreign man, (I don't know what his nationality was) he tells me that he doesn't have any more midsize cars and he is going to have to downgrade me. I said what??? Most places will give a free upgrade, not downgrade. He says okay, looks into his computer and says "Oh we only have Jeeps so I will have to charge you an extra $5 a day."

This company scammed us by ignoring our explicit instructions to decline their extra insurance. We even had our insurance card and our credit card car rental policy showing that we were covered for everything and didn't need the extra insurance. After we asked them to decline the insurance they asked us to initial all of the spaces saying we declined it but one of the spots they ask you to initial says you want the extra insurance. After we noticed it we asked them to remove it and they wouldn't fix it. Claimed that we "initialed" charges we explicitly declined.

Rented a car from them in Orlando, Florida. They offered to upgrade me and I took advantage of it. Car was White Volvo xc90 parked in a very dark garage. No one took me thru the car and I had to go find someone help me fold down the 3rd row seats. They were very happy to have to help me out. Drove to my hotel and now that I was in the light I noticed several dings. Didn't think much about it until a couple of weeks afterwards when I received a bill for $1,600 for damage to the vehicle which you know they didn't repair. I will fight this and they will not get one penny from me. DON'T RENT FROM THE THIEVES! THEY ADVERTISE CHEAP RATES BUT THEY WILL SCREW YOU!

June 10, 14 we rented a car in Denver, CO. (Our first time renting) A silver Toyota. We put less than one hundred miles on it. When we returned it at 6:00 in the morning, a women came out with a clipboard and wrote down the mileage, looked at the car and told us we were good to go. Two months later we received a bill for over $2200. For damages! We tried to contact them with no avail. We contacted our car Ins. Co who we had taken out an extra policy for the rental. They were able to contact EZ who faxed pictures of a smashed in rear drivers side door and panel. Damage that would have been very obvious when we returned the car. The pictures only showed the damage, we have no way of knowing if it was the same car, but it was silver.

Naples, FL location! Tuesday 10/21/14 9:00 pm. Shuttle took 1 hour and 15 minutes to arrive at airport. Rental facility only 7 minutes away. After expressing displeasure with driver, he stated that he was late because of other priorities. Another couple explained that customers should be his priority and the driver stopped the vehicle and threatened to throw us all off. He stated that the shuttle service was an entitlement and we should be grateful he even showed up. Upon arrival at rental facility, he called up one of the passengers and asked him to step outside to fight. The passenger refused and the driver called him a **. The female clerk behind the counter did or said nothing to the driver and when we asked to speak with a manager, she stated there was none available and there was nothing she could do and that was the drivers typical demeanor. When we finally got our vehicle, it smelled like air freshener but it was just masking the odor that eventually overcame us. Cigarette smoke and rotten milk. Under the rear seat we found a baby bottle and sippy cup with rotten, stale, curdled milk in both. Papers and cigarette butts also shoved under the seat. I recommend never renting from this company.

Asked for a compact, but was talked into renting a Lumina, which had no remote. Was told it had a recall so I couldn't have one. Why rent a car if it's under a recall? Then they misled me on the toll charge, cost me $6.99 a day. I only went thru two tolls, for $2.70 each, so I wasted a ton of dough on that. Will never go back to this company. They didn't even give me a receipt when I returned the car!

If all I could say was the customer service was horrible, that would be acceptable for a company like E-Z Rent-A-Car since you would not expect it. We rented a car in Texas, in which the entire area is under construction. When we reached our hotel we found that we had a flat tire. The nail could have been in the tire when we rented it, we do not know. We called AAA who then changed the tire. We called the local E-Z Rent-A-Car company to see about a replacement car since driving around our vacation with a spare tire was not an option. The staff at E-Z Rent-A-Car at the Dallas Airport informed us that WE were responsible for replacing the tire with the EXACT tire to match the other three.

In July 2013, I rented a vehicle EZ Car Rental and returned it 3 days later. I turned in the car normally and I was a given a regular receipt. Weeks later they are claiming damages on said vehicle not done by me. I submitted the claim to my insurance company and they FAILED to provide my insurance company proof of loss. My insurance company eventually closed the case. Fast forward on year later, EZ Car rental is now trying to collect against me on the same damages. I’m referring the matter to my insurance company again and this time an attorney also. Unbelievable!

What started out as a simple 3 day rental wound up costing over $2,000.00. The car broke down on the way back to the airport around 10PM. Called the 800 number provided 3 times only to be put on hold and then dropped call. Had to leave a voice mail with the local rental car location on the 4th attempt. After no response after 3 hours of waiting, had to leave the car parked and called a 5th time, again had to leave a voice mail as to where the car was parked. Long story short after being threatening me with Grand Larceny Auto Theft they finally sent a tow truck to pick up the vehicle. They charged me with 21 days rental fees, twice for tow truck fees and then a long list of charges for damage to the car, airport convenience, administrative fees, etc. After many emails disputing the charges they still refused to back out any of the charges. STAY AWAY.

On presentation of my Colorado driver's license at DIA vehicle pickup, I was advised by the male agent that "special terms exist" for Colorado residents because "most locals rent our cars, drive them to California, and never return them!" On explanation that I maintain a home in Denver and Fort Lauderdale, my destination in Colorado came under scrutiny and my return airline ticket was examined. The male manager and another employee both involved themselves during the time that I explained the aforesaid to the agent; the manager needlessly and angrily reinforced and supported the agent's slanderous statements and shared with me his experiencing of "headache" in dealing with locals. He also stated that EZ Rent-a-car does not rent to Coloradans, claiming that EZ Rent-a-car only rents cars to airline passengers with a return ticket out of Colorado. I was the only customer in the building during this time, and a female employee said to the male agent as she walked past, "if he only, he (me) knew how many locals steal from us, what they put us through."

I rented from E-z Car rental from Aug 24th to Aug 27th of 2014. When I returned the car the Agent checked and verified for fuel level and the car for any damages. I returned the car as the same condition as I rented it out. However, on Oct 9th I have received the email from E-Z Rent-A-car for damages. ESTIMATE OF DAMAGE: $127.52 ADMINISTRATION FEE: $12.75 TOTAL DUE: $140.27.

I rented a minivan from LAX for the weekend; picked up the van Friday evening drove it home without any issues. Saturday morning as we got ready for our trip, the brake light kept coming on and the lights for servicing the engine and low tire pressure went one. I pulled out the manual and it state that when the brake light goes on it means that the car is experiencing severe brake malfunction and needs to be serviced right away. We immediately headed back to the rental office.

Stay away, you will be cheated. I booked my car on cheaptickets.com, thought I was safe until I got my final invoice at checkout which didn't reflect the quote I originally got from cheaptickets.com. I went to argue the charge at the front desk but not to my surprise, their staff dressed as gang bangers with tattoos, greeted me with complete humiliation. I was much better off dealing with original crook I dealt with SHAHAB who screwed me over but was willing to help until the station manager Nader ** came along. It was like a movie scene from Egypt during the Arab spring dealing with ** who was very ignorant and acted as if he had a real job only if he knew that he was hired to front the racketing criminal operation his superiors ran. Thank God to America & visa (chase). It really worries that these crooks one day will overrun our fair system with their primitive ideology and superiority. I will never ever use cheaptickets.com after this experience and for sure I will make it my mission to get E-Z car rental closed once and for all because no one deserves to be treated that way!

We dropped off our rental car on Friday, Sept 26 and took the shuttle to the Tampa Airport. I must have dropped my wallet in the office parking lot - as it stayed behind. We called the office and EZ Car rental (we didn't get a staff name) offered to BRING my wallet to the airport! FANTASTIC CUSTOMER SERVICE! THANKS!!!

I rented a car from the Las Vegas McCarran Airport, on Sept 8, 2014. 8 pm - drove car from Vegas to Boulder City. About 20 min, parked the car in my mother's drive way (very off street parking) then returned the car at 5 am on the 9th. The agent receiving my car did his walk around and checked the gas, and said, "looks good, have a great day", very pleasant. Printed my receipt and We were on our way. My mom and I flew out on a trip. On Sept 29 I receive a letter from E-Z stating I owe them $798.61 for damages on car. Break DOWN IS:

This was my best car rental experience in 40 years of renting vehicles. I've never rented with E Z before, but I certainly will do again subject to availability. The price was about half what other companies were charging for a small SUV. The whole pickup experience was so much quicker and more efficient than usual. The agent didn't try to sell me a bigger car, a tank of gas, excessive insurance etc. It was so refreshing. The car was much better than the one we'd booked for no extra charge! We got a Volvo XC, T6 turbo, when we'd paid for a small SUV like a KIA Sorento!

I used the E-Z car rental location of Dallas. The guy who did the vehicle walk around was very brief and we didn't look at tires at all. When I returned the car at the same location 2 days later, I had to drive over their tire spikes which looked very crooked, pointy and damaged, even in the forward direction. I drove over them and immediately after I got there the woman pointed at the tire, saying that I damaged the car because it had a bubble in the tire. I told her that this bubble was not caused by me and she gave me the whole "you didn't mark anything on your inspection form when you first picked it up". I asked her to provide me with a statement form on which I explained that I didn't cause a bubble in the tire.

I rented a car on 8/15/14. My flight got in late. By the time I got the car it was after 2 am. When leaving I noticed the tire light on. I told the man at the gate about it however he did not understand. I was tried & aggravated. 1/2 way to my hotel I had to find a gas station to fill the almost flat tire. 1st thing in the morning I called to complain, I told them there was no way I could get back there. They never told me to go to a location where I was going to be and swap the car. The next day I noticed red strip beer caps in the backseat, the car was dirty & smelled of beer and smoke. Again I called.

We rented a car and had to put down a deposit which was to be returned when we returned the car. I have waited 10 days and the deposit was never returned. Went by the place and nothing there anymore and no one will answer the calls...

I am very disturb with the treatment I received. I rented a car from EZ Car Rental Ft. Lauderdale late August 2014 and the car had expired tags. Not only was I stopped by the police 3 times but I also received a ticket. I did all the protocol that was requested of me from the customer service department - I emailed my ticket in, I waited for return calls, I was patience. When I called customer service back to see what the hold up was (in other words no response from anyone) I was told to contact Ft Lauderdale General Manager ** because it was closed out on the customer service side including Mr. ** was emailed on 8/27/2014. I have yet to hear from him. I checked my voicemail and phones for the past week and no call. I then decided to call the office at Ft. Lauderdale office today and spoke with ** regarding compensation from my troubles.

On a trip to Denver over Labor Day weekend, I pre paid for a rental for one day which was overall an easy process online. Then when I arrived at the rental company, I decided to give them an alternative card for the deposit of $200, which was immediately done incorrectly and had to be reversed (issue #1). I was given an upgrade and enjoyed the rental for the day. I called to request an extension through the weekend and that seemed to have gone smoothly; however, I received an erroneous charge of $86 that when I went into the rental company could not be explained to me by the person working at the counter.

We rented a van in Denver for 5 days. They gave us the keys (after encouraging us to upgrade to a more powerful model to handle the mountains). There was no attendants in the yard and we failed to check the prior damage slip upon departure from the lot. The following day I noticed a scratch on the passenger door, but it appear older and even had rust on it. I just assumed it was already noted and dismissed any concerns.

On Aug 20, 2014, I rented a car from these thieves in Dallas. I did a walk around with a guy that kept me looking at all the dents and scratches which were numerous. Not once did we examine the windshield. My wife and I traveled 75 miles to Thackerville, OK and returned. The radio was never on. When we returned the vehicle early Sat morning the 23rd, we pulled into the parking deck and it was pretty dark. I popped the trunk and my wife and I got out and went in back to get our luggage. A girl came out of a cubicle and stood in front of the car. I started to give her the keys, and she pointed to the windshield and said there was a nick in the windshield. I was shocked and said where. Again she just pointed to the windshield. I told her I didn't see anything and for her to point it out. She came to the side of the car and pointed to a spot.

We flew into Fort Lauderdale and rented a vehicle from E-Z Rent-A-Car. We returned it a week later in the exact same condition as when we picked it up. The attendant checked the gas, mileage, walked around the vehicle, said "everything is fine", and told us to have a good flight. Nine days later, we received a bill for damage done to the vehicle in the amount of $1023.12?? I was shocked. We did not do any damage, and none was done while we had it in our care. I called (of course several numbers and several people before I got to the "right" number) and asked to speak with a supervisor. I was told she was not available, and the person I spoke with said she would give her the message, and have the supervisor call me. I told her this was a mistake as we did no damage to the vehicle. I also told her that if I had done damage I would have told them when I returned it and would have asked what I needed to do to take care of it. I did not receive that return call from the supervisor. There was no further correspondence. I decided it had been a mistake or a scam and that they had dropped the matter.

In June I let my daughter use my debit card to rent a car for her honeymoon. Since then E-Z Rent A Car must keep your numbers because someone tried to rent a car in Orlando, FL with my card. My daughter rented one in Fort Lauderdale. So now my card is canceled and all my bills that I pay with my card is sending me late charges and threatening to cancel insurances. So now I have to wait for another card! It is very inconvenient. I'll never use them again since they share your card number with other branches of E-Z Rent A Car.

While planning our family vacation to Colorado this year we decided to rent a minivan from EZ Rent a Car from the airport location. I made the reservation online and agreed to pay the ridiculous price of $780 for the week. When we went to pick up the car I was told it would be an additional $100 to let my WIFE drive the van. I was now stuck and had no choice so I agreed and I was on my way. First off (not a huge deal) they told me the gas was at 3/4 tank. When we got in the car it was only a 1/2 tank. I had to go back and tell the guy. He didn't even listen to me (for real), just grabbed the paper from my hand, circled 1/2 tank and wrote his initials on the paper. Walked away without saying 1 word to me. I didn't think much of it at the time, but after reading all these complaints I could see it probably the regular.

Rented a minivan from EZ rental in Los Angeles. They had the cheapest rate from mainstream car rental companies but I will never rent with them again. The shuttle to take you to the lot picks you up at the hotel shuttle stop, not the car rental stop. They share a shuttle with the Sheraton Hotel. No way of knowing this without calling them. On arrival to the Sheraton employee parking lot there is a small trailer that says EZ on the outside. Our first minivan smelled like vomit, the second one the trunk didn't close and the third one was "brand new" and they wanted an extra $18 a day. In the end they gave us the "new to them" Toyota Sienna for the same price. The tank was 1/4 filled. On the way out they were duck taping the trunk of the second minivan. Very sketchy, would not rent with them again.

On 5/21/14, I flew into Denver and reserved an Economy car with E-Z FOR $140 FOR THE AFTERNOON. Upon arrival I was given my paperwork and handed keys to an SUV and was told that me and my 80 year old father had to go out into their parking lot and find our SUV. There was no pre-inspection for damages, no escort, nothing. Upon my return 5 hours later, a female attendant did an inspection of the vehicle and literally said "everything looks great, thanks". Then out of nowhere, a young hispanic male "Ricardo" (I believe) ran over, jumped up on the bumper and pointed out a quarter sized dent on the roof. I said that had to be pre existing damage because it did not happen under my care and custody. He rudely said "OH SO YOU'RE THE ONLY ONE IN DENVER, IT DIDN'T HAIL ON TODAY"! I said, "ACTUALLY, I WASN'T IN DENVER TODAY SMART ASS. I WAS IN COLORADO SPRINGS AT THE AIR FORCE ACADEMY FOR MY NIECE'S HIGH SCHOOL GRADUATION AND IT DIDN'T HAIL THERE, AND THE VEHICLE WAS IN MY SISTER'S GARAGE, SO HA"!

About two weeks ago, my daughter and I arrived at Georgia at about 2/3AM in the morning due to a delay in our airplane. We decided to rent a car from the EZ Rent a Car as it only seemed like this and one other place was opened. We didn't even choose to pick the car that we were given, as the person at work told us that that was the only car available, besides the big SUVs. The person just gave us a key and a piece of paper telling us to mark the paper for any damages or scratches. When we got to the parking lot, there was nobody there to help us, and it was really dark. Though a bit suspicious of how things were going, we looked through the car the best as we could, found a few scratches here and there, and put the paper into this "black box" and left. The car wasn't in the best condition, so even throughout our time in Georgia, we had a hard time driving it.

I am a retired AT&T manager with over 35 years of customer services experience. As a former AT&T manager with the responsibility of 13 states, I have rented vehicles all over this country, not to mention that in my personal life; I have rented vehicles ALL over this world. But NOTHING compares to the most horrific, despicable, insulting and unprofessional car rental experience I had at EZ Rental car LAX location on July 15, 2014. It was the worst I've experienced in my life.

My wife and I are experienced travelers, used to the challenges inherent in any trip, but this was an unusually bad experience for her. In April of this year my wife made a reservation with this company, through carrentals.com. The information online made it appear that the rental counter was in the airport. It was not, but that was the least of the issues. There was a tremendous line of customers waiting for the small (10 seat) van that apparently was the sole means of traveling from the airport to the rental location, which she was told was a round trip of at least 40 minutes. Moreover, the location where customers were told to wait was outside in the sun, an particularly unpleasant experience in South Fl. Given the length of the round trip and the number of people in front of her, simple math suggested that my wife would not even get to the rental counter for several hours.

I usually travel business and can afford to rent at the higher rates for say like Hertz. In this case my son and I were traveling personal and the thought of paying $12 vs $60 was alluring. I read many of the reviews and was "nervous" but I felt I knew what to look for. Checking in at 11 pm did not help my concerns. The parking lot was not lit and the agent warned us that windows and tires would be our responsibility. This concerned me because these were two items that were mentioned in posts that I read. His general attitude was not really rude, but not positive either. We took my cell phone flash light and IPad and took several pictures making sure he knew we were doing this.

We rented a car from E-Z for our trip to Disney. This was April 22-29th of 2014. Our agent said it was 169.00 for the week, 85.00 for the car and 169.00 total with all included. I checked online and it's what it said.

Actually I would consider using E-Z again...BUT NOT at the price I paid, I am still in shock at paying over two hundred dollars for a car, when most others are under $100 for the same service... I was honestly hoping there was some kind of error in that bill. Someone said it was because of some sporting event, final 4 or something like that. I was there to meet with the Mayor and City counsel members on business and frankly I'm NOT a game sport person and had to Google final 4 to find out what it was... Don't care...

I rented a car at ERW (Newark Airport 408-416 Carnegie Ave, Newark, NJ 07114, US) and returned it March 4th, 2014. My credit card bill came and I noticed a $300 charge in addition to the $189.85 rental cost. I called the E-Z Rental Car (AKA Drivo) office and the person stated that the rim on the vehicle was SO damaged that the car was not completely not drivable and the entire rim had to be replaced. This is absolutely not true. We drove the car into the lot and there was no problem.

I rented a car form E-Z in Feb 2010 from the Denver location. When I check out, they said to give the car a once over to see if I noticed any damage, then sign this waiver. On inspection, the car checked out, I drove the car to a friend's house parked it, then drove back to the airport the following day. On return, I walked into the counter to check out, I've rented hundreds of cars over the life of my traveling career, so wasn't anything new, not 2 min later a guy walked in and gave the counter the damage report. Damage Report!!? What!?

My experience with this company was horrible from start to finish. Once I rented the vehicle in Charlotte I went outside and waited for the shuttle bus...it never came. I had to hitch a ride one of the competitors buses which, I was told, was located right next to EZ. I exited the bus into wind and rain and cold, then walked through a grassy area over to EZ. Then I walked into the rental office where I was greeted by a young male representative. He was working alone and was able to get through the paperwork okay. I then asked if a Garmin GPS was available to which he responded, "yes". Although he looked high and low through each zippered bag there was no Garmin to be found. No big deal, I thought, I'll just use my smartphone.

False claim of rental car damage of 400.00 dollars. Of course I did not pay. It then went to a few different collection agencies and was a negative on my credit report. They won't get one red cent from me.

My husband and I rented a car overnight, picking it up at the airport in Miami and returning it in Fort Lauderdale. There were some very minor scratches that we noticed on one side of the car. What we didn't notice is that the guy filling out the form noting damage marked it on the wrong side of the diagram. We went to one restaurant, the hotel, then the other airport the next day where the new rep told us we were responsible for the damage. We explained that we had discussed it with the other guy who had noticed it, but he had written it down wrong (and I know, we should have studied the thing before driving off, but we were very tired and didn't realize his mistake, which may not have been a mistake anyway).

Like others here, I also had similar situation where after while returning the car, they found some small damage to the car which I was not aware. I honestly could not tell you how it got there. Yesterday, I got a letter from them saying I owe almost $900!

They tried to charge $100 processing fee for a $5.62 E-ZPass toll. When I signed rental forms, there was no mention of E-ZPass sticker option. My initials were forged on the line to waive the sticker. Crooks... My bank has protected me and reversed the charges.

I have tried calling you and now I am sending you email in an attempt to develop correspondence in reply to your "claim" of damage. I have attempted to come to an understanding about what I am being accused of damaging. In your Better Business Bureau (BBB) reply, I was able to see the pictures of a similar vehicle with some damage to the windshield. As I requested in my reply to those pictures, I have a dispute. I would like an explanation of those pictures.

I rented a 2013 Ford Escape from the E-Z Rent-A-Car agency at the Denver Airport in May of 2013. Everything went well including the shuttle, the wait time at the counter, etc. The salesperson was friendly and the vehicle worked out great. When I first checked out of the parking lot, the clerk obviously did a poor job looking over what I thought was a new vehicle and made a few notes on some scratches on my vehicle. When I returned the car a few days later, the clerk immediately opened my car door and stood on the door sill and pointed out what looked like hail damage on the roof of the car. It's like she has seen this damage on this car before and knew where to look. She also pointed out a very tiny chip on the windshield on the passenger side. This chip was so small that I had to put my glasses on to see it. Come on!! Are you ** kidding me?!!

I rented a car from EZ car rental at DIA to drive to Estes Park, CO for my niece's wedding. We waited 30 minutes or more for our shuttle to the rental office and then another 30 in line. They had 2 people working while a couple of others just stood around. When it was my turn in line, the agent wasn't friendly at all and acted like he was bored to death. He did not explain the contract to me at all. I found out later in the day that the agency had kept a $200.00 deposit. The only thing he told me when I declined insurance was to stay off the tollways. He did not tell me why or that you can't get to Estes unless you go on the tollways, so I went on the tollways and now I am being charged $84.00. I don't have a clue to what those charges are for. I will never rent from them again and certainly will never recommend them to anyone, friend or enemy.

I just received a 2nd notice that I owe $252.46 for a cracked windshield on a car I rented on January 1st and returned on January 2nd: Claim #:**.

We received the car and drove to Breckenridge without incident. However, there was an indication that the tire was under-inflated, but they said that there was no one there to fix it and that this indication was common and not to worry about it. We used the car once more in Breckenridge, in the daytime, and then we kept the car in a heated garage and did not use it for a few days. On Dec. 31, we attempted to start the car to get gasoline as we have an early plane reservation tomorrow (1/1/12) at Denver. The car wouldn't start. I called the office and was told by "Ricardo" that he would talk to the manager and contact me immediately when he had instructions. Thirty minutes later, I called up as he did not return the call. He then suggested that I try to get the car started as there was no one who could help me at this time. We did, and had 3 mechanics working on the car and it would not start. All were puzzled that the only key we were given was the valet key. I called again and was put on hold for another 20 to 30 minutes.

I rented a car from E-Z Rent-a-Car on July 23-25,2010. I accidentally missed the lane for a toll booth, I called the rental agency in Fort Lauderdale and asked them what I should do. They informed me to pay the toll directly to FDOT, if not I would incur the charge & a penalty from them. I paid FDOT July 26 & they cashed my check on August 4th; I have proof from them as well. I received a letter from E-Z Rent-A-Car dated August 31, charging my credit card for $51 for the toll violation. I called both the 954-Fort Lauderdale number and the number on the letter for the Orlando office. The customer service rep told me I had to contact the Orlando office, which I did. All they have is an answering machine & they do not respond to the messages left. I also e-mailed them and there's been no response.

I purchased a 2003 Kia Sedona on March 2010. I was told my tag would be there before my next payment. I went back on the 23rd, my tag wasn't there and neither was my registration. Every time I went back, it would be the same lie. I received 4 Bill of Sales and he changed the paper tag 4 times also. I started getting suspicious so I went to the Department of Motor Vehicle. I was told he had not had license since January 2010. The VIN would not come up. I was told I would never get a tag. I asked him for my money back and to come and get his van. He took the van and the money.

I rented a car from EZ at MCO for a business trip. I was there for less than 24 hours and only drove 38 miles. The pickup location is in a dark garage. A quick once-over of the car did not reveal any damage and I was on my way. When I returned the next morning, a shaft of morning sunlight was penetrating the garage and lit up two very small scratches on the hood.

I copied below an email sent to the customer service department, which replied by offering a coupon for 15% off on a future rental. I found that entirely inadequate and, frankly, insulting. Two days ago, I made a reservation for a week-long rental for my mother, who is visiting Los Angeles for the first time. I fly to LAX several times each year on business, and I usually use a different rental agency, but I recommended your agency to her because of the low advertised rate and the promise of good service: "If your plans change, we can change with you."