E-Z Rent-A-Car Reviews

Your attendant, Jemario, lied to us after asking multiple times for clarification and we were stuck with an outrageous bill. He is dishonest and should absolutely be held accountable as we were very deliberate in our question and he very deliberately lied. I am not happy and will never recommend your company to anyone. Completely unprofessional, unethical, and quite frankly, borders on illegal representation.

Price was right. No line at check-in. No hassles during or after rental. Kia Soul was an excellent vehicle. This was my second E-Z rental. Both experiences were fine. I look forward to more in the future in Orlando and in other cities.

Charged excessive fees. About $200 worth!! E-Z to get in but, is not worth it at all. There was no line at all when I arrive, now I know why. Family Trip was plan in advance. Got there at the airport, agent was nice but the car experience was not.

I arrived at 11:45pm, right before they were closing. I was happy they had no cars, & I was upgraded to a SUV. Perfect for only $30 for 2 days! The car pulled up & was completely drenched from a car wash, and it wasn't dried. The next day it looked like it was in a mud bath! On day 2 I returned the car & was told there was a rock chip in the windshield. Absolutely not from me, & we never did a walk through beforehand. My $200 deposit was pending for 3 weeks & I finally called to see the problem. She apologized for the delay & released the funds w/ no explanation. For the price, I absolutely recommend this place, but bc I was initially blamed for the rock chip it gave me stress for weeks worried I'd get charged for something I didn't do. Also, receiving the car drenched was inappropriate, so I have mixed feelings.

Have rented with E-Z several times at Boston Logan Airport. The Counter Agent (Barbara), remembered me and my wife on the second time we rented. She always greets us with enthusiasm and is very professional. The central car rental facility at Logan is pretty easy to navigate. The bus system to and from the airline terminals is pretty efficient.

E-Z Rental was great. I was still able to book a car a day before my flight. Upon arrival, I took the shuttle to the rental center. Staff was friendly, did not push products onto me and provided me with various options, which I respectfully declined. The car was clean, gas was full, I annotated minor scratches, and it was "easy in, easy out." I rolled back in 4 days later, dropped the car off, checked the mileage, and the fuel and I was done. I would definitely book through them again.

It took nearly two hours to get through the pick up process, even with a confirmed reservation. Staff was very nice but there were way too many customers than could be served in a timely fashion. By the time I got down to the garage, the car I had reserved was no longer available. I was given a very large Minivan (for one person) and was stuck in Friday rush hour traffic, even though I had scheduled my flight to be able to avoid this. No fun.

I first started renting from E-Z a few years ago. I only wanted to try the company out. Now I rent from no other. The service is top notch! Super clean cars, and they always go above and beyond to make sure my experience is only the best from pickup to drop off of the vehicle. You guys rock!!

Rented a vehicle from the Denver Airport location, the gentleman (Aric) stated he could give us an upgraded vehicle and I asked numerous times would there be a charge for the upgrade. Every time he stated "No, there would not be a charge". I accepted the upgraded vehicle and also the re-fueling option and EZ toll option for the convenience with the rental. When I returned the rental there was a $183.96 charge for the upgrade which I did not agree to. When I called the 800 number they stated I signed the rental agreement agreeing to the upgrade charge. When I tried to call the local 303 number, no one ever answers. Worst rental car company EVER!!!

Disappointed in how badly the vehicle I rented smelled of smoker. I am allergic to cigarettes, so it was a very Sneezy period of time using the vehicle. When I got the vehicle, the windows were down. Once I got away from the airport, I rolled the windows up. Then the stale cigarette smell hit me.

If I could give a negative number review I would. My husband and children flew into LAX and took the shuttle to the E-Z Rent-A-Car Inglewood CA facility. When we got there the line was LONG and winding. We arrived at the facility at around 11:45 am. It appeared that they had 6 workers available to check you in and facilitate the rental, so we weren't too concerned. However, within minutes of waiting in line all of a sudden there were only 2 workers. Where did the other 4 workers go? Who knows.

It was a quick check in and we had no issues on the return of the rental. It was a quick check in and we were on our way in no time. Would definitely rent again from E-Z Rental. Pricing was great as well. Best deal for the money.

Customer service was excellent. I inadvertently put incorrect return day. No problem. Customer service added days with no penalty. Very happy with quality of car. Clean and new. I would happily recommend to a friend. The pricing was very fair too.

Rented a car from E-Z Rent-A-Car for the first time from Southwest Airlines from 4/27/2018-4/30/2018 for Denver trip. When I got to the counter at Denver airport, I was asked to sign in couple boxes and the content in the agreement was not even clear. It was very busy as people at the counter were too slow and was 10 at night. She told me to sign in a couple boxes on the pin pad and told me it was just agreeing to the refundable deposit of $200. I did agree to have the collision damage waiver and asked her the total which she said was $73.02 in total.

The staff are always courteous and helpful and work to make the rental experience as easy as possible. I would recommend to anyone looking for a car rental to consider E-Z whenever they are in the market for a rental car.

Didn't have a full-size Sedan, but got a minivan at the same very low cost. Low cost Arco station next door for low cost refuel before returning the rental. Highly recommend. Note that at LAX, E-Z is not listed among the shuttles to rental cars - it is the same as Advantage.

Rented many cars over my lifetime and E-Z Rent-A-Car was the best ever experience I've ever had, and I work for a company that rents cars. From start to finish everything was effortless on my part, just sign, pay and drive away. Effortless. I'll definitely use this company again.

Not the vehicle I requested, DOWNGRADE. Very dirty inside & outside including mirrors & windows. The car reeked of marijuana. I picked up when dark so I didn't notice the dirtiness. I had to be somewhere quickly when I picked up. Couldn't use when I was meeting with clients due to the smell and dirtiness. Second time I used E-Z Rent-A-Car... first was a good experience. So disappointed in myself for not taking ownership and returning vehicle the following morning but I had a full schedule while I was there and an hour away. I'm there once a month and rent a vehicle. I love your prices but was so disappointed with your company and actually with me. It won't happen again where I let it go. My guest were appalled as well. Be sure your vehicles are clean and smell descent before renting out. Keeps your customers coming back.

Rented a car from Denver 4/19-4/21. Told Micheal I had my own full coverage insure that I did not need yours and he had me initial boxes while he was explaining to me that one was for opting out of the CDW. Another was for declining. I didn’t want their liability insurance and another was for me to not have to fill the gas tank!!! They lied to me. All of them was for everything he said it wasn’t to be for!!! This business lies and will rob you without knowing. I suggest you rent from somewhere else because they have scammed a lot of people for money the same way as me! Told me since I signed for it I had to deal with it. Then the lady was rude as ** and hung up on me! Then when I called back they let me stay on hold for a half hour... If I was any of you looking for a rental I would advise you to not go with them and it’s sad cause any time I come from Ohio to the West Coast I rent them but never again.

I had the worst rental car experience with E-Z Rent-A-Car. I had an early flight and dropped the car off at 6:30 am. There wasn't an attendant or instructions on how to check in the car. There was a key drop box next to the EZ booth, so I dropped the keys there. When I got my final invoice I was charge an extra day. When I called Customer Service they directed said I had to email my dispute. I emailed my flight information and explained the situation that I was charged an extra day in error. I have yet to hear back from this company about my refund.

I prepaid for my rental which included 9.99 a day for tolls which I didn't know until I got a receipt when I returned the car. It said I owed no more money. The next day, they charged my card $109.22. They said it was for tolls and gas. The woman I spoke to in Denver explained that's what Boston does. BS! I will never use this crappy company again and I so wish I had paid attention to the reviews. No friend will use this company either.

Do not take the car with full gas! When I picked up that car, I said that I want it full gas. When I use the car it decrease at rate of 1/8 in first 15 minutes. It was almost 10 miles because I am inside the city center. Then I noticed that second 1/8 did not decrease like in the first 1/8 rate of tank. I am not sure it was full. If not it is very unfair. When I returned the car I told it and I said I would like to complain. So, I am sending to you. I would like to write it to anywhere to show this issue the other people. How can we solve this problem. Thanks.

My night started watching each customer ahead of me take 20 minutes to check in. The crook at the desk told me that I would get turned around on 70 if I didn't get an SUV upgrade. "People got turned around last night too." The roads were spotless. And there hadn't been snow for days. He then said if I didn't get their insurance that I would not be covered. I said mine covered me, he said it does not! Lying crook. I go out to get my car... the slot has no car! Finally get a car, ask same guy for help getting the seats to fold down. He said in a sarcastic tone, "midsize car seats don't fold down, should have got the SUV like I told you." I found the release myself and folded the seats down. ABSOLUTE FRAUDULENT CROOKS.

We booked a car from E-Z Rental through Southwest airlines when we booked our plane tickets. We had to change our flight reservation resulting in us having to keep the car an extra day. When I tried to pull up the reservation through Southwest I could not pull it up so I contacted E-Z Rent-A-Car to see about extending my rental for one day which would take it into a 5-day rental. They told me that since it was for 5 days instead of 4 days we would be charged for a week regardless of only needing it for 5 days. I was told that weekly rental is 5 - 7 days. I explained I only need the car for 5 days not 7 to which I was told it is the same price, why am I paying for 2 days I won't be using?

Rental agent misplaced drop off location. All attempts to manage rental agreement has failed. The email address provided on rental agreement does not exist. The answering machine offers Caribbean Cruise.

I echo the comments that many others have left. I rented a car this past week from the Denver, Colorado location and was simply flabbergasted at the poor customer service, the outright misrepresentations and the fraudulent activity of this company. I am surprised this company is still in business and wish I had checked the reviews before renting from them. I booked a reservation through Priceline. I stood in line at E-Z for over an hour waiting for my vehicle. When I finally got the counter I was asked if I wanted to add any additional services, to which I clearly stated "no." I was asked to initial some boxes and told that the initials were just confirming my rental. I again asked if I was being charged any extra fees and the agent assured me I was not. I relied on that representation (which I twice received) and went on to my vehicle.

I recently rented a vehicle from E-Z Rent-A-Car/Advantage in Atlanta GA. So far I have experienced a lack of response from the management office, poor customer service (employee texting on cell phone causing customer to wait, and no support from 1800# when experiencing issues with vehicle), misfiling of insurance claim despite a known issue being the fault of the facility, and false gas charges despite customer decline of FPO and having brought the car back completely full with gas. I have filed claims with the company for multiple issues and have not received any response on these matters. The quality of service and support is severely lacking with this company. I would like someone from leadership at E-Z Rent-A-Car to contact me about this matter. In the meantime you will be pursuing the issue with my insurance and credit card company.

Arranged for rental vehicle via Priceline website. On 10/18/2017, picked up rental vehicle. Rental record (**) states 'Total estimated charges: $192.51'. On 10/25/2017, returned vehicle, clean, no damage and tank filled. The final rental record states 'Total Due: $192.51'. But credit card statement show I was charged $241.13 on 10/18/2017 (appears on statement as 'PRICELINE*RENTAL C') and there was no refund for $ 48.62.

Car Hire Atlanta Airport - Do not use this company. They more often say that they do not have your vehicle and say you have to pay more for another 50% more. Most dishonest company. Also part of Advantage car hire.

We made a reservation with E-Z Rental back in August for a vacation this last March. Picked the vehicle we wanted, everything should have been good to go. Upon arriving to the desk at MCO, we immediately felt bullied into renting another vehicle (a van) and was told that the vehicle we had rented wasn't going to work for us even when I insisted it would and continuously tried to get us to rent the van and pay a ton more. After going back and forth for many minutes, we agreed to take the van at a "discounted" rate. I told him that I still wanted to see the inside of the Toyota Sequoia and he said they would be able to take care of that for me, except when I went up to get the rental, that vehicle wasn't even available (how convenient...) I felt taken advantage of.

I booked a car with E-Z rental car, when I went to pick the car up they told me the car I reserved was not available. Although the car they had available for me was an upgrade. There was nothing said about a price increase, that basically doubled the cost. I was led to believe they offered the car as a courtesy for not having my car ready. The car had numerous dents, it would hesitate when taking off and then accelerate wildly. I will not rent from E-Z rental car again. Buyer beware.

Rented a car on their website and paid in advance. When I got to the counter at Orlando airport, Ahmad ** tried to upsell me on everything. It was very busy as spring break was just kicking off, noisy at the counter, and his English was difficult to understand. He told me to sign in a couple boxes on the pin pad and told me it was just agreeing to the refundable deposit of $200. I didn’t agree to any additional charges and sure didn’t need the collision damage waiver. He sent me with my receipt which didn’t have the box checked for insurance but when I got my receipt via email it showed one of my initials agreeing to the CDW insurance (@ $25 per day)!!!

I booked through Expedia and told there would be no extra charges. When I showed up to pick up the car, I was charged $25 per day extra. There was nothing I could do at this point because I had already been charged through Expedia and did not want to pay again at another rental car place. I figured I would call and complain when I got home. They did not care. I did not have cash for 2 $1.00 tolls while in Florida. There was no attendant available when I dropped off the car to talk to them about this. A month after I returned home, I was charged $26.00 for the $2.00 worth of tolls. I called and again, I was given the runaround only to be told they are not refunding the charges. I will never use them again. Horrible, horrible, horrible!!!

This was not a good company. We were picked up in a small 6 person van that took a while to arrive. The luggage was thrown in the back of the seats. The driver drove crazy. When arrived at the pickup, there were two people working and two guys in the back just sitting around. The line was almost out the door and this was at 11pm at night, I'd hate to see this in the afternoon. It literally took over an hour to reach the counter, we were checked in and given a piece of paper and told our car was two rows back and to please record any damage and give the sheet to the guy at the gate. It was pitch black and no lighting at all. Forget about being able to review the car, just trying to figure out the car in general in pitch black was a joke. The guard at the gate literally used one of the cars to block the entrance instead of gate arm, he got in the car and backed it up so we could get out and then pulled it back when we drove through.

First off this company is so shady. Got my contract emailed to me after returning the car. Charged us for Tolls that were never used. Insurance I declined, 600 miles (even) driven when we drove 60. Also they have put an address I haven't used for 8 years. Obvious forgery. Charged me $350.00 when it was supposed to be $118.00. I will be suing this place.

E-Z Rent-A-Car Orlando Florida, is by far the worst rental company I have ever used. My husband and I inquired about the weekly rate which was $70, we then said to the gentleman by the name of Muhammed, that we would like to go ahead and rent the vehicle for 2 weeks. He then proceeds to ask the normal questions like, “Would you be going through tolls,” which we said yes. And then asked do we require insurance we then said that we were covered, so no. He then types on the computer asking for a credit card which my husband hands to him thinking he was going to take off a couple of dollars. He tries swiping the card for $847.00 without informing us of his intentions, so the card declines, being a ** our card had a limit to avoid fraudulent transactions.

We rented a car from the Denver location 2/15/18-2/19/18. We originally booked an economy car through Orbitz but upon arrival the staff member serving us offered an upgrade to a small SUV. Upon seeing my husband's military ID the staff member stated, "Let's get you an upgraded vehicle as a thank you for your military service." We were charged an upgrade fee that was never mentioned and never on the electronic documents we were asked to sign. My husband never feels entitled to or requests perks and discounts related to his active duty but we do accept these things when offered.

I rented car at LAX airport on January 18th and returned January 22nd. I made a reservation through the internet. The price was 25 dollar a day. And I choose economy car option which is similar to Corolla. When I got a car at the station, I got Toyota LAV model without any explanation. I expected some tax for sure. But I finally got a bill which is 289 dollars. I do not understand why do I have to pay this amount money. I will not ever use this company again.

Rented a car for less than $60 per day for four days and was charged over $500. Used a debit card and was required to give trip itinerary. Delivered car on time and took company shuttle as planned but was charged for dropping off late. Obviously crooked company. Wish I read reviews before I rented.

I rented a car at Miami Airport 2 days from Feb. 19, 2018. I was required $200 of deposit but the person there told me “this is just deposit and I will not be charged when you return the car”. I returned the car with no accident, with full gas, a hour before due time. When I return the car, the person there checked out everything and I was told “you are all set”. In fact, they charged me only the fee of the rent at that time. However, a week after, Feb, 26th, they charged my card $200 without any explanation. If you charged the deposit on 19th and returned it a week after, that readily understandable. But, why you charge deposit a week after.

I would give a zero if I can. I rented a car at Boston airport for the weekend from 9th Feb. I returned it on time 11th, Feb, however, I received a receipt with three extra days charged. I immediately called them after that. The customer services said it would be resolved. After a week, I found out it was not fully refunded. I called again, the same thing, they said it would be resolved. As the third time I was calling, it is still not yet resolved. This time they told me that this process need to be done by e-mail. I feel like they are testing how seriously you want to resolved the issue or counting on people to forget after customer services said "it will be resolved". BE AWARE WHEN YOU RENT.

E-Z Rent A Car has made it right. Although the experience was stressful, they have resolved my concerns, by honoring my request. I appreciate a company that owns up to their issues and makes them right to make sure the client is satisfied. It would be nice if it started out that way, however, but I appreciate their efforts.

We rented a car online at Advantage Rent a Car. Got off our plane at DFW and went to pick up the car. Was told cars were not available, and the wait would be 20 minutes which turned out to be 30. In a hurry to get a car - late to a meeting - my husband went to the next company – E-Z Rent-A-Car. We got keys and jumped in the car and drove. When we returned the car 1 and 1/2 days later and the attendant claimed that we were at fault for a small dent on the door. We absolutely are not at fault, this was pre-existing and our bad for not insisting on a walk around prior to accepting the vehicle. We now have a bill for almost $1000 for this. Be VERY careful with this really awful outfit. Better yet. Rent your car elsewhere.

THIS PLACE IS A TOTAL BAIT AND SWITCH OPERATION. A better name for this place would be Sleaz-E Rental Car, if I could give 0 stars I would. In planning a ski trip in the Colorado Rockies, I made a reservation for a premium SUV at $109/day. Prior to making the reservation online, I called their phone number to confirm that the vehicle I was renting would have 4WD or four wheel steering which is required by law when driving in snow conditions in the Rockies. I was told by the call center that all their premium SUVs at the Denver location had that. I then made the reservation online. Then when I arrived with my wife and two young kids, I am informed that the reservation I made did not guarantee a 4WD/4WS vehicle and the only thing they could offer me that had that would cost about 3 times as much.

I initially reserved a full size car at Denver Airport. Once I arrived to pick it up, I was told that E-Z won't rent me that type of car since I am headed to Aspen and there was expected to be a bit of snow. They claimed a full size car won't be able to handle the snow well and only allowed me to rent a 4 wheel drive car for 2.5 times the price I reserved!! I was not happy with the rate I received, especially since other car rental companies were offering better deals, but ended up taking their offer anyways since I had my friend waiting for me in downtown Denver and I wanted to leave the airport asap.

I booked a car rental ARVO SeaTac Airport in Seattle with E-Z car rental because they had the best price. My plane was delayed and baggage claim took a bit so I arrive 3 hours after my reservation time (5 day reservation) and arrived at the counter to be informed they gave my car away because they were overbooked and I was more than two hours after my time. Really? I looked at the fine print in the email and there was nothing on the time. They weren’t even apologetic. They said an email came down saying they were overbooked and to give cars away and cancel reservations. Horrible business practice. I ended up having to go through another company and paying double the price.

I rented a car in Vegas on Feb. 3rd and gave it back the night of Feb. 4th due to a malfunction of the car. I am now being charged 548.32$ instead of 241.21$ due to giving the car late and due to the malfunction. I called the 800 277 5171 MANY times (opening 2 tickets!) before giving back the car to make sure I was doing things correctly and I was told not to worry. I was also not given the "Agreement" at the time of rental and was forced to sign in hurry at the desk. I am now filing a fraud claim with my bank because the amount I am being charged is absolutely ridiculous.

I rented a car over the weekend in Denver, everything went fine, but when I received my bill, I was charged for "collision damage waiver" insurance. I WAS asked if I wanted any supplemental insurance, and I said no, but at no point was I made aware that I had purchased anything other than the rental of the car. I believe E-Z Rent-A-Car presents this product "collision damage waiver" in a misleading way to trick people into purchasing it. I am very unhappy and I want my money back!

As Karla of Poughkeepsie, NY stated on her review, if I could give zero stars, that would be my score! My experience was a little worse than Karla´s. Once after the extra R$ 250 dollars, we received the exactly RAV4 4WD that the lady at the front desk told us they didn´t have it at first place! So... was a very bad lie to get customers money. How to trust on a company that lies to make you pay more... Felt like being robbed!!!

If I could give zero stars I would. Rented a car from them in Denver. I specifically asked for a four wheel drive vehicle and was lead to believe that is what I reserved. Over the phone I reserved a Toyota RAV4 with four wheel drive as I was traveling up into the Rocky Mountains of Colorado. I get to the counter located near the airport to pick up the car I had reserved months ago with them. I was told they didn't have the car in stock that I reserved and that any car they had in that class (mid-size SUV) doesn't have four wheel drive, which over the phone when I reserved it I was not told that. Meanwhile any other Mid-size SUV that was comparable wasn't available. They charged me 250.00 to upgrade to the next class of SUVs. I called right when we left and explained that this was their mistake and that they knew they didn't have the vehicle I reserved before I even got there and knew I would have to upgrade.

On the 12th of December, I was at the Orlando Airport pick up desk to collect a car I booked online. The lady who attended to me insisted on me purchasing the Collision Waiver and said I couldn’t get a car without it. I later found out from my friends who had recommended and rented from EZ that I didn’t have to. I felt the lady took advantage of the lateness of the hour and my distress in getting a car to sell me a waiver when I didn’t want it. I complained about via the email sent asking if I was satisfied with the service and I didn’t get a response. I got to the car, the boot space was too small for my husband’s wheelchair. I was told to pay $55 for an upgrade and all the previous terms to which I signed for would still apply.

We rented from the Dallas/Ft. Worth airport E-Z rental. When we arrived to pick up our rental car we were offered to receive prepaid gas at 2.19 a gallon. This way we save time when dropping off your rental. This sounded like a good idea. We actually were being a little overcharged because there was still a quarter tank of gas left but it really did save time. When we arrived home and received our email with the charges, we were charged with a fee of 8.99 per gallon for a total charge of 149.65 to fill up a car that already had a quarter tank of gas.

In 2015 I had rented a car from E-Z rental. Time has gone by so much legal work had stricken me. I had gotten arrested because of the contract with my car from E-Z rental. The clerk not paying attention had taken a woman information and put it on my rental car. Yet ran my major credit card under her information. Now I have rented a car where I had to fine line my contract. Once you are there so long you can't wait to hear them say initial and sign. I did that without looking fine line to see what name and address that was on my contract. My name is Kim and the person name they put on the contract says Kimberly. I am Kim **. The renter and that person is Kimberly ** same last name, same date of birth month, different date but same year.

Showed up to get my car and they are telling me without a return flight they will not rent us a car with a debit card. We are trying to get to the hospital to see our grandchild. They are blaming Priceline and Priceline is blaming them!!!

I had an awful experience with E-Z Rent-A-Car in Fort Mayers, Florida. I booked through holiday cars and paid in full. When I finally reached their rental place, which is not at the airport, and you have to take a shuttle, the person at the counter was eating at work. Without explaining anything about the prompts on the small screen of the credit card machine, he asked me to say no. Once I got the car it was filthy and there was no walkaround for damages.

I don't agree at all with their contract. I made agreement with E-Z car rental company previously. Price suppose to be the same as the contract paid on December 22. Secondly for the extension we have only one driver. So you cannot charge for second driver. GO AWAY FROM THIS CROOK COMPANY. Please correct contract on the same basis as the first one... then I will pay my bill. See 1st contract and 2nd contract WITH THE SAME CAR. WE DON'T RETURN THE CAR FOR TAKE ANOTHER ONE.

Charged me $101 for an additional driver that did not exist. I tried to fight it with customer service, but they were rude and insisted I signed for it. I made a fraud claim with my credit card company in order to get a copy of this supposed agreement, and there is no signature on it approving an additional driver. I went on their website to confirm the policy on adding additional drivers in the state of Texas and it says:

I have 22k dollars in my debit card and I couldn't rent a full size car $300 dollar but Family Rental did me the honor of withdrawing the remainder of the balance from the credit card and took it out of my debit card, why E-Z could not do the same.

I just had an absolutely awful experience with an E-Z Rent-A-Car rental location at the SeaTac airport (Seattle) location at around 9:00 PM on 1/11, and am writing this, so I can speak to a higher level executive who can explain me what just happened. We could not get the name of the rep at the counter (she was the only one), since she refused to give it to us, because she knew she was rude, belligerent, and was way out of line.

It was my first time renting with EZ Car Rental. It was a good deal and I paid in full for my rental before getting there; assuming I'd be guaranteed a car when I arrive. My cousin and I got there at midnight on December 20th, 2017, only to be disappointed by the very long line that we had to wait in. There was only one person working and he decided it was ok to hold up the line for one difficult woman who didn't make a reservation and refused to give him a credit card for her rental. Although I did feel bad for the man because the lady seemed a bit crazy, he allowed her to make some phone calls so someone can transfer money into her card, holding up the line. Everyone was tired and frustrated. She eventually came back and everything went through and he was able to take two more groups until he decided to tell everyone else that was waiting in line that they ran out of cars and he told everyone to come back at 7 am.

Called E-Z Rent-A-Car and asked if they rented to underage drivers (18-21). Was assured they did and continued with the rental agreement. The rental agreement says Extras-Underage driver 18-21 and shows the extra fees associated with it. My son arrived at the Orlando E-Z Rent-A-Car counter at the airport and was told they do not rent to underage drivers. He gave the reservation number and the agent refused to help him. I called E-Z Rent-A-Car and told them the situation. I told the agent that my son was stranded at the airport and that I had a rental agreement. I was told that he would make notes in the computer and that their agents in Orlando would work with us. Again my son attempted to rent the car and was told no. What is the purpose of a contract if it means nothing? How can you leave a 19 year old stranded at the airport? I thought contracts were there to protect consumers.

I went to see my son graduate basic military training and even though I had full insurance on my vehicle, they told me that because my insurance ID cards were printed from my computer (aren't the usually nowadays?) that the guards at the base would not let me in unless I had EZ Rent A Car's insurance which was an extra $140. So because I did not want to take a chance of missing my son's graduation, I felt I had to get their insurance or miss his graduation. I am currently trying to get EZ Rent A Car blacklisted by people going to see their loved ones graduating in San Antonio TX. When I told the desk people at the office about my experience upon check in, they even said how they have a few people working there who take advantage of situations. Wish I could give them a negative star!

I will never rent from this car rental company again. They charged me an outrageous amount. Much more than was quoted when I booked. When I returned the car and asked to speak with the manager I was told I could go inside and stand in line to talk to him. I had to catch my flight.

I booked an E-Z car rental from Priceline, I waited for more than 45 minutes at Denver airport and was picked up for E-Z rental office. But the E-Z representative told that the car was not available to pick up, Priceline representative told that rental company should upgrade free of the cost based on the agreement, but the representative denied that & I kept calling Priceline Customer care & E-Z customer care at midnight for 3-4 hours and waited in E-Z airport office. I asked the representative give me any other car where I don't have to pay much difference & they said, "Only thing we have is SUV & you need to pay ($315 Extra) first time" & later they said I need to pay ($900) for getting the upgrade car. Although Priceline was accepting the New reservation at the same time for the same size car & same was at the E-Z Website, but the representative at the counter just denied to respect those. Please process my refund.

Picking up the car was pleasant and quick, the agent was friendly and thorough. Explained the contract so I could understand it. Drop off also quick and easy. Very pleasant experience. There were no issues on the car. The agent at the drop off was also very friendly and quick in the examination.

This was my second time renting from you, and my last. Service at RDU was so slow, and unprofessional. The hidden charges added to my receipt made this the same price as the more expensive rental companies - and at least at those I'm guaranteed a high quality experience. The clerk was SO pushy about insurance when I declined coverage, and tried a number of dishonest tactics in an attempt to change my mind. The car I got was dirty, and it's alignment was totally off - I didn't feel safe driving it. I'll never rent from you again.

EZ Rent A Car was great. The car was clean and well maintained. Every staff member I saw made eye contact and was friendly and professional. Great price. Good car. Great people. What more do you need when renting a car?

The person who set me up with my car made it clear it was impossible to drive in the Denver-Colorado Springs area without hitting toll roads. He told us there is no way to pay these tolls manually as you go through them. And if you don't have the toll pass contraption the rental was equipped for you will definitely be hit with a $25 fine for each missed toll. So, he said I really ought to buy the $10/day pass. Turns out, there are three toll roads in the area but these are easily avoided with little or no delay by using Google Maps. Essentially, E-Z Rental stole $50 (plus tax) from me on my five-day rental. I will never use this company again and am also opting out of Car Rental8, the rental-booking organization that got me linked with E-Z.

The staff there treated me with courtesy and the utmost respect at the beginning and the return ending. Thank you again and I would recommend E-Z car rental to my family and friends. Please keep up the good work. Remember to make it you need teamwork.

I rented vehicle in Denver. There was an issue with the vehicle and your manager and support persons corrected the issue to my satisfaction. The first issue was vehicle was not cleaned from previous user so I was given another vehicle. Second issue was I did not receive a full tank of gas with replacement vehicle. Manager was very professional in dealing with my concerns.

We had already purchased insurance thru Priceline when we rented the vehicle and then we got to Vegas to pick the vehicle up we were told the insurance wouldn't work and had to buy the company's insurance and other fees. We got charged over 400 dollars more when the car should have been paid for. You can say we got screwed.

Although EZ car is off the airport on Maui, the van was waiting and the ride was short. Pick up was flawless, as was drop-off. Our plane was late, so picked up the car at night. Because it was dark we missed a scratch and small dent when we inspected the car. We called the next morning and were assured that it wouldn't be a problem. Indeed it wasn't and we returned the car, with an explanation. All around a good experience.

Wrong price quoted. Can submit recording of price quoted from customer service person on the phone. Female Night manager was rude. Christian was very rude. And finally Sean was very nice at first but because unreasonable in the end. We even told him we were going to travel a lot with the car for 3 months and they kept having us come in every week more or less to renew or something like that. It became headache after headache of unproportional problems.

There is nothing good to say about the pick-up experience. The staff were rude, slow, and incompetent. They couldn't answer simple questions, they pressured us to sign the agreements without being able to view the contract, and we stood in the cold for an hour while they struggled to process the check in. The car itself was in good condition, but when we returned the car we were accused of smoking in it (we are not smokers nor are ANY of our family members), this was far-fetched and exemplified the lack of professionalism and penny pinching that rental companies are notorious for. Don't be tempted by the price, this company is not run professionally.

My husband and I needed to come to Houston for a second medical opinion recently, and we used EZ Car Rental. There wasn't a rental desk by that name at the airport and no one at any of the other desks, so we went outside to see if there might be a shuttle. After 25 minutes of waiting around outside, I called the only number that was given on the paperwork which was an 800 number to a general office somewhere, not the number for the local office where my reservation was.

Excellent customer service, reasonable price and unbeatable compared to other rental company, even thought a car already choose by the company not like the other you can have your choice, the only car rental company I will go for with confident and peace of mind. You will received an email invoice immediately after you returned your car.

Was charged for insurance that I clearly stated I did not want. Like most people I assumed the agent gave me what I asked for and put the paperwork in my file knowing that I would get final receipt upon return. Final receipt was over twice what it should have been. Insurance was more than the car rental per day. Basically told too bad in a very rude way. Never again.

The line was incredibly long due to the lack of staff. It was late night but the staff seemed very unorganized. The people in front of us went to go look for their car and it wasn't there. Then we went to go look for our car and it wasn't there. Turns out someone had stolen the cars from the lot. Probably due to lack of staff to monitor. In addition to that the staff took advantage of our tiredness and frustration and added unnecessary additions to our bill without truly explaining why they added it. It was really frustrating and not E-Z at all to rent the car. I would rather walk then rent a car from there again and we were an hours drive from the airport.

The first vehicle we were given had high mileage (over 50,000 miles) and was in poor condition (lots of scratches, dings, etc.). A tire pressure warning light came on on day 2. We returned the car as advised by the rental company. The second car was also high mileage but in slightly better condition. A day or two later, a tire pressure warning light came on and we again had to return the car. The agent gave us an upgraded third car and comped us the gas in the vehicle. We appreciated that gesture. The off-site location was not too inconvenient as the airport transfers worked quite efficiently.

The staff gave me great service in LAX, they made my trip very smooth with all the transaction that needed to be completed and assisted me with the whole process in a friendly manner. Wish everyone to have ''HAPPY HOLIDAYS''. Thank You.

This was the worst car rental experience I have ever had. The rental office was hard to find, and the wait was really long. Staff repeated what I had already filled out online. Advantage customers were taken care of first. Car return was not guided by any signs about where to leave the car.

It was odd adjusting to the low number of staff at both the ticket counter and at the car lot. There was only one person at the ticket counter and I had to wait a bit. There was also some confusion over whether we prepaid for our rental. The person who took our reservation over the phone clearly told us we had prepaid but the person at the ticket counter said we had not. There were 2 people in the booth at the car lot. None of them came outside to help me find my car and there was no one to check me out upon departure. It was all electronic check-out. The experience was okay, just not what I expected from a rental car agency.

Rental was clean. Agent offered option of upgrade for $10 extra per day. Agent informed me that local residents had limit of 250 miles for the rental period. When I booked on Travelocity, it indicated unlimited miles. This is the only rental company that has ever limited my mileage.

Overpriced. Car smelled and I wanted to return it for another. Person never got back to me. Had to drive with window down. Parked it and didn't use car. Family member got in and we just took car back and took a family car. Very disappointed. I use Sacramento airport all the time and wont be using your rental again.

This was my first time using EZ. I was very impressed with the way the associates at check-in were so friendly and helpful and when I turned the car back in it was so easy and the associate was friendly and helped me get checked in and answered any questions I had. I will definitely use them in the future. Big thank you to the entire SLC team!

The worst car company ever! Do not rent from them. It took two hours of waiting in line to get to the counter. By the time I got there I was too tired to notice the extra insurance they tacked on even though I denied extra coverage. I am guessing that corporate justifies the crappy service by having low prices (which were not that low after they added extra stuff I didn't want). Jerks!

It was easy to reserve, but you never received the car you reserved. Representatives made me wait 30 minutes for another vehicle because I refused to take a SUV, that had bald tires, and had been hit on the rear end, when I reserved a midsize car (Toyota Corolla).

Good customer service. The person at the check in desk was friendly and asked where I was going. Right away offered different routes to get there without me even having to ask. The whole experience was easy to use. I got a nice car especially for the price I paid. I will use again when I need to rent a car.

I chose EZ because it was the lowest price. I went to pick up the car and the price somehow doubled. I waived insurance since mine covers rental cars. But apparently waiving insurance meant getting it anyway. Way too expensive. Over $800 for 11 days.

I use EZ when they are available in a town I am going to. I have always had good experience. I don't like being upgraded and last experience I was convinced it was going to be bad weather and never saw a snowflake. But overall, very good company to work with.

My check-in experience was exceptional. Car was not as clean as it should be (2nd time we have experienced this at DIA location). Transportation drivers were great. Lot attendant at drop off totally ignored me and had to go inside to find someone to drop my car off. Overall great value and service.

It was hard to find the shuttle from the Maui airport to the rental yard. The service at the yard was extremely slow. There was a lot of pressure to upgrade. The car we ended up with had an ignition that you had to fiddle with to start the car and to get the key out of the ignition. It took as long as a minute. Returning the car went fine.

It was a pleasure to rent a car from EZ. The girl was helpful and friendly. Gave me a nice, clean car to drive. I was visiting my grandchildren for Halloween. Returning the car was streamlined and the price was reasonable as well. Next time I visit DC I will rent from you again.

We rented a suburban. We got an expedition with 44000 miles on it. We saw multiple suburbans on the lot. We explained to a manager we owned a suburban and were familiar with it....he assured us it was same. I saw no 4 wheel drive button on the exposition. He said it had all wheel drive. We drove to mountains got stuck on a snowy hill. Had to be towed...almost slid off hill. Turns out it did have 4 wheel drive but control button was to right of steering wheel on the expedition not left like suburban. You put my family in danger unnecessarily... should never have car rental with that many miles on it. I have feeling Tires were worn. No reason manager could not have given us a suburban. Car rental out of Denver. Confirmation number **. Date November 21, 2017.

We were unaware the car was not at the airport. It looked like it was based on the website. It took a long time to get it. On the upside, on the return trip we were running late. The shuttle driver did her very best to expedite our return trip and we made the flight.

My flight from Atlanta to Dallas was delayed 18 hours. Every time a new departure time was announced, I called E-Z Car Rental. They simply cancelled one reservation and gave me another. The final reservation cost no more than the original.

The car was excellent, the personnel were very friendly and I will definitely use EZ rental the next time I am on the mainland. I have already recommended your agency to several of my friends. It was great getting back to LAX and having time to relax.

Well for starters I wanted an economical car as I was traveling to Idaho. I got a gas hog Toyota Land Cruiser which was a very nice car but being on a budget not gas friendly. The customer service was fine but I should have been offered what I rented.

Really appreciate your service and helpful staff. However, I filed a lost&found for my sunglasses a couple days after I returned the car and didn't get any reply. I'll still highly recommend people I know to enjoy your service. It will be better if you can give foreign tourist a little instruction before they start their trip.

This is the 3rd review that I have written about my horrid experience with "EZ rental car". I have asked repeatedly to be contacted by a customer service agent from this company... as well as from their partner Priceline.com. NEITHER has replied except to continue to send me "survey" forms. I will continue to say that I flew into ATL airport on Thanksgiving weekend with a reservation for EZ rental car. THERE WAS NO EZ RENTAL CAR AT THAT AIRPORT! There was 1 lousy little sign directing you to another rental car company. I was then told (by that company) that my rate would DOUBLE because I was a local customer and it should have been noted "somewhere" in very fine print on the third party site. Had it not been a holiday weekend I would have canceled on the spot. I travel all the time and rent from almost every rental company but THIS WAS JUST FRAUD!!

I arrived into DFW and waited over an hour to get my rental car because there was 1 person working the counter. The representative was so frustrated she started telling people to go to another rental company. It was an awful experience and I would not rent another car from this company again.

Check out attendant at gate was extremely rude, unfriendly, and completely unhelpful. He refused to acknowledge anything said to him until pressed. The experience was very uncomfortable. I won’t be renting from EZ car again. Everyone else was fine.

When we arrived the person that gave us the keys was very professional and accommodating. When we dropped off the car it was so easy and accommodating. I would highly recommend this car service. They made our trip to Vegas and very easy and smooth trip. Great customer service!!!

Attempted Robbery. I forget my GPS in your rental car. Your customer care told me it was nowhere to be found. The manager told me he has it and I should sent the necessary box and postage. I did...I received my GPS. IF YOU NEED MORE DETAILS I HAVE THE CONVERSATION ON MY PHONE.

While all the customers around us waited on seemingly endless lines, we were whisked effortlessly along. Our agent was knowledgeable and friendly and everything easy. People at competitors’ counters looked our way with envy and discontent. Thanks for a great start and easy finish of our vacation!

Horrible customer service and lied on quote we received online. Called to file a complaint and was told a supervisor would call me but they never did. It all started with Donte. Just worst experience ever. Never again will we rent from them or recommend it to anyone.

ADVANTAGE EZ CAR RENTAL - This is the 2nd time using your company. 1st time your employee lied to me and used deceptive sales tactics to try and charge me more money for things that I did not want and did not ask for. I figure I'd give your company a 2nd chance. Same thing, different city/airport. Counter person lied to me and tried to upsell/charge me more. I returned the car with a FULL tank of gas. They charged me a $48 FPO (Fuel Purchase Option) and when I was emailed my receipt, they indicated that the gas tank was 1/8 full. A TOTAL LIE. Thankfully I took a picture of the odometer, fuel gauge and miles until empty. I WILL NOT BE PAYING THE FPO CHARGE! And... I WILL NEVER USE YOUR COMPANY AGAIN! I will also be telling EVERYONE I come in contact with about your lying and deceptive practices, as well as the Better Business Bureau.

Very quick pick up and drop off process in Las Vegas rental center - very nice people at the desk and at the return. Nice low mileage, car clean and ready to go along with a great price. We will certainly use them again when in Las Vegas. A good experience at every turn.

Annoying very high pressure sell endeavoring to upgrade our selected vehicle which started at $50/day and we finally accepted at $5/day. We had a Garmin GPS which would not work in the vehicle because the cigarette adapter was disconnected. The vehicle return went smoothly.

After speaking with a man at the counter and having a manager come over as well to help reserve a car. I explicitly asked not to have any upgrades in vehicles or any further fees for our car and wanted to make sure all the charges were on one credit card and there were no further charges. I was assured by both employee & manager the final total and so I signed for this. Only later I find out that I was charged an extra $150 for an upgrade because I reserved it on Priceline and they lied to me about the extra charges.

I have been a loyal renter and E-Z member for many years. On the new website you have the option to pay now for a better rate. Which I did yesterday - checked the prices today only to find the same car for $57.00 less. I went to cancel the reservation in order to save some money only to find that E-Z now charges $50.00 to cancel. I can understand if it was less than 24 hours before, but my trip is 2 weeks away and I booked less than 24 hours ago. I also sent 2 emails regarding the fact that the website will not accept Canadian addresses when trying to book. Nobody replied to my emails.

Company responded quickly to my complaint and refunded the difference between what we actually paid and what we expected to pay.

The worst rental car company! First I booked my flight and rental car together no problem. I go to pickup the rental car at E-Z Rent-A-Car. The lady at the front desk get all my information then tells me I can only drive the car for 150 miles per day plus a 200 deposit. She went on to tell me that every rental company was doing that! I was like wow! I don't rent cars a lot so I thought she was telling the truth. Come to found out she lied about that and that was only their company policies. So I called customer service twice. The representatives gave me a very hard time. Wouldn't transfer me to a manager or supervisor so I could express my concerns. So today I returned the vehicle, full tank of gas and everything. Going through to return the car the gentleman asked if everything looked okay before closing out the contract. I looked at the tablet and I said no. They was charging me $530.00 so he if I had my contract.

It is my fervent belief that E-Z Rent-A-Car has been built to easily rip you off. Use a more reputable car rental service provider. My experience with their customer service was awful. I did not think I needed to present proof of insurance, as the first proof of insurance clause stated that I would only need it if I was under the age of 25. They told me I had not clearly read the local renter clause that negates the validity of the proof of insurance clause. The local renter clause says you need proof of insurance. That means the first clause is no longer valid. Company line: "Read the fine print."

The company was quick to respond and gave a refund. They seemed truly concerned about resolving this.

In September 2017, E-Z Rent-A-Car had a promotion where the rental fee for an economic car model was $5 per day plus tax and insurance, so I rented a Honda Civic from them for 4 days, and the estimated total cost for 4 days was around $80 when I placed my order online. After 4 days when I returned the car, I got a bill of $450! And they were telling you this and that fees were mandatory by the Ontario government, and they shut me down and wouldn't talk to me. THEY ARE SUCH A RIPOFF!!! NEVER EVER rent a car from E-Z Rent-A-Car!!!

I needed to rent a vehicle to drive from Denver, CO to South Fork, CO pick up 10/11/17 return 10/20/17. Online quote for the time frame 241.34 incl taxes and other vague fees. When I arrived at that rental area it was busy but waited a short time. I told the counter person Megan at that time that "I would return the car at 2pm not 12 noon. Will there be an up charge if I'm later than noon?" She said a "few dollars by the hours".

Be cautious when renting a car from E-Z Rent-A-Car. After arriving in Orlando Florida, I went to the E-Z Rent-A-Car area and I was checked in by Ahmad. Ahmad DID NOT go over the extra charges I would faced with in regards to the collision damage waiver (CDW) and additional driving cost. I was charged an additional $12.99 per day for adding an extra driver and $25.49 for the CDW. When I called the company after receiving the final invoice and called to dispute it, a representative called me back on October 19, 2017.

I traveled from Colorado Springs to Houston for business, arriving the 24th of September through October 13th. I'd made reservations to pick up a rental car for a good price - about 600 dollars. When I'd arrived, I waited over an hour for the single employee working to process seven customers. She hurried through my check-in, sign here, initial here, that sort of thing. Told me, and this is key here, that E-Z Advantage would be HOLDING $1400.00 on my credit card to cover any potential damage fees or if I didn't return with a full tank of gas. Animated about this, reasonably, I made sure that she promise that I'd only be charged the original amount I'd reserved for, and she swore emphatically that I would. She even upsized the size of my rental car, which was kind.

Rented a Sonata or equivalent for my wife through Car.com. Tried to give me a stripped Kia RIO. Ended up the the lowest grade Camry that was several years old and had NO spare tire. The car was filthy inside and out and covered with so many bugs you could hardly see out of the windshield. The seats were stained everywhere. Ended up taking the car back as the left rear window was stuck open from trying to cool the car off from sitting in the sun. Also NO Roadside Assistance included. I asked what she would do if she got a flat and they said call AAA (AAA would not have had a spare tire anyway) which we do not have or need as our primary car has Roadside Assistance included so no need for AAA.

The Good News: On July 28, 2016 I rented a car from E-Z in Salt Lake City. I initialed the Collision Damage Waiver and was charged nothing for insurance as the note regarding CDW stated, "By initialing here you decline to purchase our CDW and you agree to be responsible for all damage to or loss of the Vehicle." The Bad News: Just a year later on August 4, 2017 I rented a car from E-Z in Atlanta. I initialed the Collision Damage Waiver and was charged $82.47, $27.49 per day for 3 days! When I later read the fine print in the note regarding the CDW on the Atlanta contract it stated, "By initialing here you AGREE TO PURCHASE [my emphasis] CDW. CDW does not cover all... [three more lines of legalisms]... $27.49 per day.

I needed to rent a car to go see my mother, who lived in another state and was having a medical emergency. I reserved a car for a total price, including all fees, of $33.53. I have rented approximately a hundred cars in my lifetime, so I was very familiar with the procedure and I didn't expect any problem. When I arrived at their pick-up location, I had to wait half an hour for their shuttle, while all the other companies' shuttles passed by every 10 minutes. Then, after I finally arrived at the desk, I was surprised with a bunch of additional requirements for "local renters." Apparently, those who reside within a 65 mile radius of the rental location are subject to a $350 deposit, we need to show our current personal automobile insurance policy declarations, and we are not entitled to the unlimited mileage as promised on the original agreement.

On 10/8/17 I arrived in Orlando Florida and went to pick up my reservation from E-Z Rent A Car. When reviewing option I was asked if I wanted to to pay for fuel after returning the vehicle which I agreed. I was told that the cost would be $30.49 at $2.41 a gallon which was okay. I was then asked if I want premium or basic insurance for the vehicle which I said basic since my credit card covers everything and I don't need it. He then said, "Just go ahead and sign for the vehicle" and said "5 screens will pop up just initial and hit accept." He then showed me by saying, "Initial here" and he scrolled with the pen and hit okay on the first screen.

We've been 2 days late to our holiday in Orlando and missed booked car with another company so had to look for new car. Freddie at EZ cars was very pleasant to arrange a car for $20 a day for 5 days, but initial bill came to $600. Surprise, surprise, welcome to Orlando. Our previously booked car was around $160 so it didn't look right. It's our first trip to US, so we have to rely on honesty of service providers. Then eventually he reduced to $500 as there are actually 5 days from 18 to 23 September.

I rented a car in E-Z Rent-A-Car at Miami airport on 08th Sep. Picked up the car in the morning at 10:00am and I was going in the Road to New Orleans. When I was near the Lamont, FL, the battery Light in red appears in the panel and 5 mins after that appears in the panel the yellow alert called "malfunction" and after 2 mins the car started to decrease the speed and when try to accelerate, there was no answer (just drive at 2 mph) and for my Lucky, I can took the exit to Lamont city and park the car into a Mobil gas station at 19:00. After park, I started to check the car and called to E-Z car to request assistance, but after talk for sometime with the attendant, I was informed that regarding Irma hurricane, no one can help me and said to me to try to call again on the next day in the morning.

Booked a car online for 160 dollars, I made a mistake, ended up at the wrong airport. Houston international instead of hobby. Was told they will match the price. Had a baby and was getting irritated so I just signed the document and left. Checked the document the next day and have been charged 3 times the amount I was quoted. Absolute joke.

We landed at Atlanta Airport and was directed to our rental car desk, there was one person in front of us and I reach the desk with a smile telling the agent that I had an reserved for Van, and here is my reservation #. She looks at it, looked up at me and said in this "what the hell you want me to do" voice and said, "We don't have any vans/cars so if you want to wait for 45 mins maybe we MIGHT have something!" So I ask why did we reserve a Van If you don't have any, why not an email to inform us? She didn't even say, "We are so sorry but there is shortage of vehicles." She just gave me attitude like we caused problem! Yes your prices was awesome, but I will stick with my Enterprise for guarantee to have a car, when I Travel! And CUSTOMER SERVICE IS KEY! #you pay for what you get!

Arrived at DFW this afternoon, 30 Sep 17, went to EZ counter to pick up the car rental. I am the only customer in the line, the young lady behind the counter was just sitting there staring at me... Finally, she motioned for me to approach after 19 minutes, then starts going over rules about renting a car. I told her my name and gave her my credit card and license, then she asks for a 'declaration'. Kept insisting I needed to provide this document and reciting some rule. I ask her if she was having a bad day based on her tone, but she just kept reciting this rule.

I upgraded my car after an over hour wait in line. My sister just passed and I was in a hurry. They charged me 775 dollars for a 6 day rental. I tried to dispute this charge later and was put on hold and given the runaround. I am very displeased. Who pays 775 or over 100 dollars a day for a car? Their customer service wasn't helpful at all. They said I needed to talk to the place I rented from but couldn't give me a number!

I am extremely angry with E-Z Rent-A-Car in not conducting business with honesty. They are charging me USD414 instead of USD197.46 and giving reason for something didn't take place! One claimed that I returned the car on Aug 22 and another claimed that I needed to pay for fuel. During checking out of my rented car on Aug 17, I was told to pay a refundable deposit of USD200. Upon returning of my car on Aug 20, I was expecting a refund on deposit of USD200. I checked my online credit card statement and I had been charged USD414 on Aug 20. I wrote emails to them with no reply. I decided to have someone called them and obtained reasons for things didn't take place! (1) Extra 2 days rental: Check your CCTV that I had returned the car on Aug 20! And you might have rented the same car out on Aug 20 to another person. (2) Fuel charges: I had paid for fuel package! AA should have a record that I left on Aug 20.

SERVICE EZ RENTALS LOCATED ONCHAPMAN AND HARBOR ANAHEIM - To all who are concerned this company has failed to produce a copy of my contract because it was removed from the glove box of the rental, as yet to return my cash deposit of 400 dollars. I had insurance and liability required by law through their insurance. The car was returned in a timely matter. All debts have been paid. The manager has been rude over and over again, hung up the phone on me several times and refuses to email me my contract.

We reserved a Nissan Sentra to pick up at the LAX location on Aug 27. Obtaining the vehicle was not difficult - we did not experience the delays encountered by other reviewers. We were given a Nissan Sentra that appeared to be clean and in reasonably good condition. However, after we had driven a considerable distance from the rental lot, we discovered that the vehicle lacked electrical windows and door locks. This turned out to be highly inconvenient when dealing with passengers. I don't believe we have rented a car lacking electrical windows and door locks since these amenities became generally available back in the 80's or so. I mean, how cheap can you get?

Great price and services... Super people to deal with... Although the airport pick up bus service is not publicized very well, it's easy to catch the shuttle at location #2 just outside the baggage claim at Maui Airport. Short wait and the shuttle shared so don't get confused by the logos... Cheers.

I had been told that E-Z Rent-A-Car was within the Jacksonville airport. Not. When I arrived at the counter the young woman was smarmy and sarcastic, and gave me the keys and told me to go "find my car" by using the key fob. When I got on the highway, I saw to my horror that the gas tank was completely empty. I quickly stopped and filled up the tank. As I got back on the highway, a large roach crawled across the dash. When I returned the vehicle, there was a line and the man took my keys, tossed them in a chair and said he would send me an email receipt the same day. I am still waiting. When I arrived at my destination, I called customer service to report the empty tank. I was given a case number and told I would be called within 24 hours. It's been 3 days and I am still waiting.

Car rental reservation made weeks in advance. Arrived at pick up location and the lines were 2 hours. Multiple staff chairs were empty. Not worth the money saved. Don't rent from them unless you like standing in line for hours. This is my second experience with them like this. Horrible company.

We had reserved a car through EZ rental car in Orlando. At the airport when we went to pick it up, it was supposed to be 170 dollars, when we finished it was 314 dollars. The attendant at the counter was very rude, never was told about second driver fee that came to 65 dollars for the week. Just seemed not to care. When we went to pick up car it was dirty and full of scratches and smelled like someone tried to cover up smoke. We wanted a full size car, felt like the one we got was too small and they did not want to hear it, then again the people were rude and did not care. It was like you rented it you live with it. I will never rent another car from this place and not recommend it to anyone else.

Made reservation online 5 months in advance. Seemed to be most reasonable price. Car was washed and ready. Had relatively low mileage. Check-in and check-out were both efficient. What I liked most about E-Z Rent-A-Car was that no one in the process tried to up-sell me to a bigger car, or pushed insurance, GPS, toll payer unit, etc., all with higher rental costs. This, alone, makes me want to use E-Z again.

Employee at MCO in the garage area where car is pick up, name of Margery was so wonderful, our car assigned at the rental desk stunk. She was so nice and helpful of cigarette smoke and she immediately got us another car and even brought it to us, she was so nice and helpful.

We enjoy renting at E-Z Rent-A-Car. The facility to reserve without a credit card helps us a lot. The cars are new and nice and also very comfortable. The staff on site and customer service are helpful. Check-in and check-out of rental goes smoothly.

Possibly the worst customer service experience I have encountered. Tardy, unapologetic, unsafe, disinterested, inefficient, rude, argumentative, unaffected, condescending, patronizing, dirty, unethical. You name it, that's EZ Rent a Car. I rented a car from their LAX location on August 9 but understand this to be the case all of the time. Check out their online ratings - they speak for themselves. DO NOT RENT A CAR FROM THIS COMPANY REGARDLESS OF THE PRICE. YOU'LL MISS YOUR MEETING. YOUR VACATION WILL BE UNDERMINED. You Will Regret It.

Great experience, no pressure for extras, friendly staff at check-in and when I returned the van at the end of the week. Reasonable price too. The amount I ended up paying when I returned the van was exactly what was quoted when I made the reservation several months prior.

I make it a point to consider E-Z Rent-A-Car when I travel... Not disappointed. I do a lot of search when I need to use a car during my excursions. Don't want to pay a lot for RENTAL. I take care of the ride that takes care of me... It's that EZ.

EZ Rental Car ABQ - I had a premium car booked and they DID NOT have one and did NOT adjust the price. They charged almost $13 a day for my spouse to drive and did NOT inform me (my BAD) since I already had looked at the contract and then asked them to add her and I did not look at it closely the second time. I turned the car in TWO hours before it would count as the 5th day in the contract and they changed the rate and increased the price by about $60. After discussing this with the manager (Jesse) they finally reduced it about $40 and the manager was VERY rude. He accused me of belittling him simply because I did not agree with him.

It was worst rental experience I ever had. They use low rate to lure people and find all excuses to charge more. A lot of rental companies do not have mileage charges but they do. When I said I have insurance at home they asked me to provide insurance certificate? The rental was done at Toronto airport Aug 10 thru Aug 15. For 6 days they charged Can Dollars 707.52. It is about $520. The quote was $266.00 about double. They also charge any days car in US. Never heard anything like this in my whole life. I don't recommend anyone do business with EZ Rent-A-Car.

I had no problems with my 2 rentals this summer. One for 2 weeks, and the second one for 10 days. I will seek their service again in Boston, for Christmas. I'm hoping their rates will be, again, as attractive/competitive as they were this summer.

I rent infrequently and I found out why as I'm nickel and dimed for excessive charges. But it is what it is, I enjoyed my time in Dallas, but I probably will try to make other arrangements for transportation in the future.

I was very impressed with the service I received in renting the car from E-Z at the Miami Airport. The employee was very helpful and fast and accurate at processing the paperwork and credit card. Picking up the card was also a fast process but the attendant was so busy didn't have time to explain how to leave the airport. His directions did not help out. Returning the vehicle was also a fast process and I dealt with a well mannered young man. Thank you E-Z. I will definitely look for your rent a car in my next opportunity to travel.

The whole experience was very pleasant. Everyone knew what they were doing and were very nice about it. When I left my laptop in the car, Rose was nice enough to drive it to the airport for me. I've never seen that kind of service before, certainly not from the big companies. I would not only use them again, but I highly recommend them to anyone.

I was treated with patience and thoughtfulness! E~Z Rent-A-Car paid careful attention to my needs and wants for our dream car! Upon arrival they helped us to find the car that we desired, though it showed not available online. Both pick up and return were quick and easy, due to the attentiveness of the employees. I am grateful their extra effort made for a phenomenal vacation with our Jeep! Thank you!

We were pleased with the quick and efficient process to rent, the price was cheaper and we loved the vehicle. Easy return process. We'll use E-Z again! I think I may have left my hooded, long blue light jacket at the E-Z for Denver Airport. Please contact me if it was found???