E-Z Rent-A-Car Reviews

We had already purchased insurance thru Priceline when we rented the vehicle and then we got to Vegas to pick the vehicle up we were told the insurance wouldn't work and had to buy the company's insurance and other fees. We got charged over 400 dollars more when the car should have been paid for. You can say we got screwed.

Although EZ car is off the airport on Maui, the van was waiting and the ride was short. Pick up was flawless, as was drop-off. Our plane was late, so picked up the car at night. Because it was dark we missed a scratch and small dent when we inspected the car. We called the next morning and were assured that it wouldn't be a problem. Indeed it wasn't and we returned the car, with an explanation. All around a good experience.

Wrong price quoted. Can submit recording of price quoted from customer service person on the phone. Female Night manager was rude. Christian was very rude. And finally Sean was very nice at first but because unreasonable in the end. We even told him we were going to travel a lot with the car for 3 months and they kept having us come in every week more or less to renew or something like that. It became headache after headache of unproportional problems.

There is nothing good to say about the pick-up experience. The staff were rude, slow, and incompetent. They couldn't answer simple questions, they pressured us to sign the agreements without being able to view the contract, and we stood in the cold for an hour while they struggled to process the check in. The car itself was in good condition, but when we returned the car we were accused of smoking in it (we are not smokers nor are ANY of our family members), this was far-fetched and exemplified the lack of professionalism and penny pinching that rental companies are notorious for. Don't be tempted by the price, this company is not run professionally.

My husband and I needed to come to Houston for a second medical opinion recently, and we used EZ Car Rental. There wasn't a rental desk by that name at the airport and no one at any of the other desks, so we went outside to see if there might be a shuttle. After 25 minutes of waiting around outside, I called the only number that was given on the paperwork which was an 800 number to a general office somewhere, not the number for the local office where my reservation was.

Excellent customer service, reasonable price and unbeatable compared to other rental company, even thought a car already choose by the company not like the other you can have your choice, the only car rental company I will go for with confident and peace of mind. You will received an email invoice immediately after you returned your car.

Was charged for insurance that I clearly stated I did not want. Like most people I assumed the agent gave me what I asked for and put the paperwork in my file knowing that I would get final receipt upon return. Final receipt was over twice what it should have been. Insurance was more than the car rental per day. Basically told too bad in a very rude way. Never again.

The line was incredibly long due to the lack of staff. It was late night but the staff seemed very unorganized. The people in front of us went to go look for their car and it wasn't there. Then we went to go look for our car and it wasn't there. Turns out someone had stolen the cars from the lot. Probably due to lack of staff to monitor. In addition to that the staff took advantage of our tiredness and frustration and added unnecessary additions to our bill without truly explaining why they added it. It was really frustrating and not E-Z at all to rent the car. I would rather walk then rent a car from there again and we were an hours drive from the airport.

The first vehicle we were given had high mileage (over 50,000 miles) and was in poor condition (lots of scratches, dings, etc.). A tire pressure warning light came on on day 2. We returned the car as advised by the rental company. The second car was also high mileage but in slightly better condition. A day or two later, a tire pressure warning light came on and we again had to return the car. The agent gave us an upgraded third car and comped us the gas in the vehicle. We appreciated that gesture. The off-site location was not too inconvenient as the airport transfers worked quite efficiently.

The staff gave me great service in LAX, they made my trip very smooth with all the transaction that needed to be completed and assisted me with the whole process in a friendly manner. Wish everyone to have ''HAPPY HOLIDAYS''. Thank You.

This was the worst car rental experience I have ever had. The rental office was hard to find, and the wait was really long. Staff repeated what I had already filled out online. Advantage customers were taken care of first. Car return was not guided by any signs about where to leave the car.

It was odd adjusting to the low number of staff at both the ticket counter and at the car lot. There was only one person at the ticket counter and I had to wait a bit. There was also some confusion over whether we prepaid for our rental. The person who took our reservation over the phone clearly told us we had prepaid but the person at the ticket counter said we had not. There were 2 people in the booth at the car lot. None of them came outside to help me find my car and there was no one to check me out upon departure. It was all electronic check-out. The experience was okay, just not what I expected from a rental car agency.

Rental was clean. Agent offered option of upgrade for $10 extra per day. Agent informed me that local residents had limit of 250 miles for the rental period. When I booked on Travelocity, it indicated unlimited miles. This is the only rental company that has ever limited my mileage.

Overpriced. Car smelled and I wanted to return it for another. Person never got back to me. Had to drive with window down. Parked it and didn't use car. Family member got in and we just took car back and took a family car. Very disappointed. I use Sacramento airport all the time and wont be using your rental again.

This was my first time using EZ. I was very impressed with the way the associates at check-in were so friendly and helpful and when I turned the car back in it was so easy and the associate was friendly and helped me get checked in and answered any questions I had. I will definitely use them in the future. Big thank you to the entire SLC team!

The worst car company ever! Do not rent from them. It took two hours of waiting in line to get to the counter. By the time I got there I was too tired to notice the extra insurance they tacked on even though I denied extra coverage. I am guessing that corporate justifies the crappy service by having low prices (which were not that low after they added extra stuff I didn't want). Jerks!

It was easy to reserve, but you never received the car you reserved. Representatives made me wait 30 minutes for another vehicle because I refused to take a SUV, that had bald tires, and had been hit on the rear end, when I reserved a midsize car (Toyota Corolla).

Good customer service. The person at the check in desk was friendly and asked where I was going. Right away offered different routes to get there without me even having to ask. The whole experience was easy to use. I got a nice car especially for the price I paid. I will use again when I need to rent a car.

I chose EZ because it was the lowest price. I went to pick up the car and the price somehow doubled. I waived insurance since mine covers rental cars. But apparently waiving insurance meant getting it anyway. Way too expensive. Over $800 for 11 days.

I use EZ when they are available in a town I am going to. I have always had good experience. I don't like being upgraded and last experience I was convinced it was going to be bad weather and never saw a snowflake. But overall, very good company to work with.

My check-in experience was exceptional. Car was not as clean as it should be (2nd time we have experienced this at DIA location). Transportation drivers were great. Lot attendant at drop off totally ignored me and had to go inside to find someone to drop my car off. Overall great value and service.

It was hard to find the shuttle from the Maui airport to the rental yard. The service at the yard was extremely slow. There was a lot of pressure to upgrade. The car we ended up with had an ignition that you had to fiddle with to start the car and to get the key out of the ignition. It took as long as a minute. Returning the car went fine.

It was a pleasure to rent a car from EZ. The girl was helpful and friendly. Gave me a nice, clean car to drive. I was visiting my grandchildren for Halloween. Returning the car was streamlined and the price was reasonable as well. Next time I visit DC I will rent from you again.

We rented a suburban. We got an expedition with 44000 miles on it. We saw multiple suburbans on the lot. We explained to a manager we owned a suburban and were familiar with it....he assured us it was same. I saw no 4 wheel drive button on the exposition. He said it had all wheel drive. We drove to mountains got stuck on a snowy hill. Had to be towed...almost slid off hill. Turns out it did have 4 wheel drive but control button was to right of steering wheel on the expedition not left like suburban. You put my family in danger unnecessarily... should never have car rental with that many miles on it. I have feeling Tires were worn. No reason manager could not have given us a suburban. Car rental out of Denver. Confirmation number **. Date November 21, 2017.

We were unaware the car was not at the airport. It looked like it was based on the website. It took a long time to get it. On the upside, on the return trip we were running late. The shuttle driver did her very best to expedite our return trip and we made the flight.

My flight from Atlanta to Dallas was delayed 18 hours. Every time a new departure time was announced, I called E-Z Car Rental. They simply cancelled one reservation and gave me another. The final reservation cost no more than the original.

The car was excellent, the personnel were very friendly and I will definitely use EZ rental the next time I am on the mainland. I have already recommended your agency to several of my friends. It was great getting back to LAX and having time to relax.

Well for starters I wanted an economical car as I was traveling to Idaho. I got a gas hog Toyota Land Cruiser which was a very nice car but being on a budget not gas friendly. The customer service was fine but I should have been offered what I rented.

Really appreciate your service and helpful staff. However, I filed a lost&found for my sunglasses a couple days after I returned the car and didn't get any reply. I'll still highly recommend people I know to enjoy your service. It will be better if you can give foreign tourist a little instruction before they start their trip.

This is the 3rd review that I have written about my horrid experience with "EZ rental car". I have asked repeatedly to be contacted by a customer service agent from this company... as well as from their partner Priceline.com. NEITHER has replied except to continue to send me "survey" forms. I will continue to say that I flew into ATL airport on Thanksgiving weekend with a reservation for EZ rental car. THERE WAS NO EZ RENTAL CAR AT THAT AIRPORT! There was 1 lousy little sign directing you to another rental car company. I was then told (by that company) that my rate would DOUBLE because I was a local customer and it should have been noted "somewhere" in very fine print on the third party site. Had it not been a holiday weekend I would have canceled on the spot. I travel all the time and rent from almost every rental company but THIS WAS JUST FRAUD!!

I arrived into DFW and waited over an hour to get my rental car because there was 1 person working the counter. The representative was so frustrated she started telling people to go to another rental company. It was an awful experience and I would not rent another car from this company again.

Check out attendant at gate was extremely rude, unfriendly, and completely unhelpful. He refused to acknowledge anything said to him until pressed. The experience was very uncomfortable. I won’t be renting from EZ car again. Everyone else was fine.

When we arrived the person that gave us the keys was very professional and accommodating. When we dropped off the car it was so easy and accommodating. I would highly recommend this car service. They made our trip to Vegas and very easy and smooth trip. Great customer service!!!

Attempted Robbery. I forget my GPS in your rental car. Your customer care told me it was nowhere to be found. The manager told me he has it and I should sent the necessary box and postage. I did...I received my GPS. IF YOU NEED MORE DETAILS I HAVE THE CONVERSATION ON MY PHONE.

While all the customers around us waited on seemingly endless lines, we were whisked effortlessly along. Our agent was knowledgeable and friendly and everything easy. People at competitors’ counters looked our way with envy and discontent. Thanks for a great start and easy finish of our vacation!

Horrible customer service and lied on quote we received online. Called to file a complaint and was told a supervisor would call me but they never did. It all started with Donte. Just worst experience ever. Never again will we rent from them or recommend it to anyone.

ADVANTAGE EZ CAR RENTAL - This is the 2nd time using your company. 1st time your employee lied to me and used deceptive sales tactics to try and charge me more money for things that I did not want and did not ask for. I figure I'd give your company a 2nd chance. Same thing, different city/airport. Counter person lied to me and tried to upsell/charge me more. I returned the car with a FULL tank of gas. They charged me a $48 FPO (Fuel Purchase Option) and when I was emailed my receipt, they indicated that the gas tank was 1/8 full. A TOTAL LIE. Thankfully I took a picture of the odometer, fuel gauge and miles until empty. I WILL NOT BE PAYING THE FPO CHARGE! And... I WILL NEVER USE YOUR COMPANY AGAIN! I will also be telling EVERYONE I come in contact with about your lying and deceptive practices, as well as the Better Business Bureau.

Very quick pick up and drop off process in Las Vegas rental center - very nice people at the desk and at the return. Nice low mileage, car clean and ready to go along with a great price. We will certainly use them again when in Las Vegas. A good experience at every turn.

Annoying very high pressure sell endeavoring to upgrade our selected vehicle which started at $50/day and we finally accepted at $5/day. We had a Garmin GPS which would not work in the vehicle because the cigarette adapter was disconnected. The vehicle return went smoothly.

After speaking with a man at the counter and having a manager come over as well to help reserve a car. I explicitly asked not to have any upgrades in vehicles or any further fees for our car and wanted to make sure all the charges were on one credit card and there were no further charges. I was assured by both employee & manager the final total and so I signed for this. Only later I find out that I was charged an extra $150 for an upgrade because I reserved it on Priceline and they lied to me about the extra charges.

I have been a loyal renter and E-Z member for many years. On the new website you have the option to pay now for a better rate. Which I did yesterday - checked the prices today only to find the same car for $57.00 less. I went to cancel the reservation in order to save some money only to find that E-Z now charges $50.00 to cancel. I can understand if it was less than 24 hours before, but my trip is 2 weeks away and I booked less than 24 hours ago. I also sent 2 emails regarding the fact that the website will not accept Canadian addresses when trying to book. Nobody replied to my emails.

Company responded quickly to my complaint and refunded the difference between what we actually paid and what we expected to pay.

The worst rental car company! First I booked my flight and rental car together no problem. I go to pickup the rental car at E-Z Rent-A-Car. The lady at the front desk get all my information then tells me I can only drive the car for 150 miles per day plus a 200 deposit. She went on to tell me that every rental company was doing that! I was like wow! I don't rent cars a lot so I thought she was telling the truth. Come to found out she lied about that and that was only their company policies. So I called customer service twice. The representatives gave me a very hard time. Wouldn't transfer me to a manager or supervisor so I could express my concerns. So today I returned the vehicle, full tank of gas and everything. Going through to return the car the gentleman asked if everything looked okay before closing out the contract. I looked at the tablet and I said no. They was charging me $530.00 so he if I had my contract.

It is my fervent belief that E-Z Rent-A-Car has been built to easily rip you off. Use a more reputable car rental service provider. My experience with their customer service was awful. I did not think I needed to present proof of insurance, as the first proof of insurance clause stated that I would only need it if I was under the age of 25. They told me I had not clearly read the local renter clause that negates the validity of the proof of insurance clause. The local renter clause says you need proof of insurance. That means the first clause is no longer valid. Company line: "Read the fine print."

The company was quick to respond and gave a refund. They seemed truly concerned about resolving this.

In September 2017, E-Z Rent-A-Car had a promotion where the rental fee for an economic car model was $5 per day plus tax and insurance, so I rented a Honda Civic from them for 4 days, and the estimated total cost for 4 days was around $80 when I placed my order online. After 4 days when I returned the car, I got a bill of $450! And they were telling you this and that fees were mandatory by the Ontario government, and they shut me down and wouldn't talk to me. THEY ARE SUCH A RIPOFF!!! NEVER EVER rent a car from E-Z Rent-A-Car!!!

I needed to rent a vehicle to drive from Denver, CO to South Fork, CO pick up 10/11/17 return 10/20/17. Online quote for the time frame 241.34 incl taxes and other vague fees. When I arrived at that rental area it was busy but waited a short time. I told the counter person Megan at that time that "I would return the car at 2pm not 12 noon. Will there be an up charge if I'm later than noon?" She said a "few dollars by the hours".

Be cautious when renting a car from E-Z Rent-A-Car. After arriving in Orlando Florida, I went to the E-Z Rent-A-Car area and I was checked in by Ahmad. Ahmad DID NOT go over the extra charges I would faced with in regards to the collision damage waiver (CDW) and additional driving cost. I was charged an additional $12.99 per day for adding an extra driver and $25.49 for the CDW. When I called the company after receiving the final invoice and called to dispute it, a representative called me back on October 19, 2017.

I traveled from Colorado Springs to Houston for business, arriving the 24th of September through October 13th. I'd made reservations to pick up a rental car for a good price - about 600 dollars. When I'd arrived, I waited over an hour for the single employee working to process seven customers. She hurried through my check-in, sign here, initial here, that sort of thing. Told me, and this is key here, that E-Z Advantage would be HOLDING $1400.00 on my credit card to cover any potential damage fees or if I didn't return with a full tank of gas. Animated about this, reasonably, I made sure that she promise that I'd only be charged the original amount I'd reserved for, and she swore emphatically that I would. She even upsized the size of my rental car, which was kind.

Rented a Sonata or equivalent for my wife through Car.com. Tried to give me a stripped Kia RIO. Ended up the the lowest grade Camry that was several years old and had NO spare tire. The car was filthy inside and out and covered with so many bugs you could hardly see out of the windshield. The seats were stained everywhere. Ended up taking the car back as the left rear window was stuck open from trying to cool the car off from sitting in the sun. Also NO Roadside Assistance included. I asked what she would do if she got a flat and they said call AAA (AAA would not have had a spare tire anyway) which we do not have or need as our primary car has Roadside Assistance included so no need for AAA.

The Good News: On July 28, 2016 I rented a car from E-Z in Salt Lake City. I initialed the Collision Damage Waiver and was charged nothing for insurance as the note regarding CDW stated, "By initialing here you decline to purchase our CDW and you agree to be responsible for all damage to or loss of the Vehicle." The Bad News: Just a year later on August 4, 2017 I rented a car from E-Z in Atlanta. I initialed the Collision Damage Waiver and was charged $82.47, $27.49 per day for 3 days! When I later read the fine print in the note regarding the CDW on the Atlanta contract it stated, "By initialing here you AGREE TO PURCHASE [my emphasis] CDW. CDW does not cover all... [three more lines of legalisms]... $27.49 per day.

I needed to rent a car to go see my mother, who lived in another state and was having a medical emergency. I reserved a car for a total price, including all fees, of $33.53. I have rented approximately a hundred cars in my lifetime, so I was very familiar with the procedure and I didn't expect any problem. When I arrived at their pick-up location, I had to wait half an hour for their shuttle, while all the other companies' shuttles passed by every 10 minutes. Then, after I finally arrived at the desk, I was surprised with a bunch of additional requirements for "local renters." Apparently, those who reside within a 65 mile radius of the rental location are subject to a $350 deposit, we need to show our current personal automobile insurance policy declarations, and we are not entitled to the unlimited mileage as promised on the original agreement.

On 10/8/17 I arrived in Orlando Florida and went to pick up my reservation from E-Z Rent A Car. When reviewing option I was asked if I wanted to to pay for fuel after returning the vehicle which I agreed. I was told that the cost would be $30.49 at $2.41 a gallon which was okay. I was then asked if I want premium or basic insurance for the vehicle which I said basic since my credit card covers everything and I don't need it. He then said, "Just go ahead and sign for the vehicle" and said "5 screens will pop up just initial and hit accept." He then showed me by saying, "Initial here" and he scrolled with the pen and hit okay on the first screen.

We've been 2 days late to our holiday in Orlando and missed booked car with another company so had to look for new car. Freddie at EZ cars was very pleasant to arrange a car for $20 a day for 5 days, but initial bill came to $600. Surprise, surprise, welcome to Orlando. Our previously booked car was around $160 so it didn't look right. It's our first trip to US, so we have to rely on honesty of service providers. Then eventually he reduced to $500 as there are actually 5 days from 18 to 23 September.

I rented a car in E-Z Rent-A-Car at Miami airport on 08th Sep. Picked up the car in the morning at 10:00am and I was going in the Road to New Orleans. When I was near the Lamont, FL, the battery Light in red appears in the panel and 5 mins after that appears in the panel the yellow alert called "malfunction" and after 2 mins the car started to decrease the speed and when try to accelerate, there was no answer (just drive at 2 mph) and for my Lucky, I can took the exit to Lamont city and park the car into a Mobil gas station at 19:00. After park, I started to check the car and called to E-Z car to request assistance, but after talk for sometime with the attendant, I was informed that regarding Irma hurricane, no one can help me and said to me to try to call again on the next day in the morning.

Booked a car online for 160 dollars, I made a mistake, ended up at the wrong airport. Houston international instead of hobby. Was told they will match the price. Had a baby and was getting irritated so I just signed the document and left. Checked the document the next day and have been charged 3 times the amount I was quoted. Absolute joke.

We landed at Atlanta Airport and was directed to our rental car desk, there was one person in front of us and I reach the desk with a smile telling the agent that I had an reserved for Van, and here is my reservation #. She looks at it, looked up at me and said in this "what the hell you want me to do" voice and said, "We don't have any vans/cars so if you want to wait for 45 mins maybe we MIGHT have something!" So I ask why did we reserve a Van If you don't have any, why not an email to inform us? She didn't even say, "We are so sorry but there is shortage of vehicles." She just gave me attitude like we caused problem! Yes your prices was awesome, but I will stick with my Enterprise for guarantee to have a car, when I Travel! And CUSTOMER SERVICE IS KEY! #you pay for what you get!

Arrived at DFW this afternoon, 30 Sep 17, went to EZ counter to pick up the car rental. I am the only customer in the line, the young lady behind the counter was just sitting there staring at me... Finally, she motioned for me to approach after 19 minutes, then starts going over rules about renting a car. I told her my name and gave her my credit card and license, then she asks for a 'declaration'. Kept insisting I needed to provide this document and reciting some rule. I ask her if she was having a bad day based on her tone, but she just kept reciting this rule.

I upgraded my car after an over hour wait in line. My sister just passed and I was in a hurry. They charged me 775 dollars for a 6 day rental. I tried to dispute this charge later and was put on hold and given the runaround. I am very displeased. Who pays 775 or over 100 dollars a day for a car? Their customer service wasn't helpful at all. They said I needed to talk to the place I rented from but couldn't give me a number!

I am extremely angry with E-Z Rent-A-Car in not conducting business with honesty. They are charging me USD414 instead of USD197.46 and giving reason for something didn't take place! One claimed that I returned the car on Aug 22 and another claimed that I needed to pay for fuel. During checking out of my rented car on Aug 17, I was told to pay a refundable deposit of USD200. Upon returning of my car on Aug 20, I was expecting a refund on deposit of USD200. I checked my online credit card statement and I had been charged USD414 on Aug 20. I wrote emails to them with no reply. I decided to have someone called them and obtained reasons for things didn't take place! (1) Extra 2 days rental: Check your CCTV that I had returned the car on Aug 20! And you might have rented the same car out on Aug 20 to another person. (2) Fuel charges: I had paid for fuel package! AA should have a record that I left on Aug 20.

SERVICE EZ RENTALS LOCATED ONCHAPMAN AND HARBOR ANAHEIM - To all who are concerned this company has failed to produce a copy of my contract because it was removed from the glove box of the rental, as yet to return my cash deposit of 400 dollars. I had insurance and liability required by law through their insurance. The car was returned in a timely matter. All debts have been paid. The manager has been rude over and over again, hung up the phone on me several times and refuses to email me my contract.

We reserved a Nissan Sentra to pick up at the LAX location on Aug 27. Obtaining the vehicle was not difficult - we did not experience the delays encountered by other reviewers. We were given a Nissan Sentra that appeared to be clean and in reasonably good condition. However, after we had driven a considerable distance from the rental lot, we discovered that the vehicle lacked electrical windows and door locks. This turned out to be highly inconvenient when dealing with passengers. I don't believe we have rented a car lacking electrical windows and door locks since these amenities became generally available back in the 80's or so. I mean, how cheap can you get?

Great price and services... Super people to deal with... Although the airport pick up bus service is not publicized very well, it's easy to catch the shuttle at location #2 just outside the baggage claim at Maui Airport. Short wait and the shuttle shared so don't get confused by the logos... Cheers.

I had been told that E-Z Rent-A-Car was within the Jacksonville airport. Not. When I arrived at the counter the young woman was smarmy and sarcastic, and gave me the keys and told me to go "find my car" by using the key fob. When I got on the highway, I saw to my horror that the gas tank was completely empty. I quickly stopped and filled up the tank. As I got back on the highway, a large roach crawled across the dash. When I returned the vehicle, there was a line and the man took my keys, tossed them in a chair and said he would send me an email receipt the same day. I am still waiting. When I arrived at my destination, I called customer service to report the empty tank. I was given a case number and told I would be called within 24 hours. It's been 3 days and I am still waiting.

Car rental reservation made weeks in advance. Arrived at pick up location and the lines were 2 hours. Multiple staff chairs were empty. Not worth the money saved. Don't rent from them unless you like standing in line for hours. This is my second experience with them like this. Horrible company.

We had reserved a car through EZ rental car in Orlando. At the airport when we went to pick it up, it was supposed to be 170 dollars, when we finished it was 314 dollars. The attendant at the counter was very rude, never was told about second driver fee that came to 65 dollars for the week. Just seemed not to care. When we went to pick up car it was dirty and full of scratches and smelled like someone tried to cover up smoke. We wanted a full size car, felt like the one we got was too small and they did not want to hear it, then again the people were rude and did not care. It was like you rented it you live with it. I will never rent another car from this place and not recommend it to anyone else.

Made reservation online 5 months in advance. Seemed to be most reasonable price. Car was washed and ready. Had relatively low mileage. Check-in and check-out were both efficient. What I liked most about E-Z Rent-A-Car was that no one in the process tried to up-sell me to a bigger car, or pushed insurance, GPS, toll payer unit, etc., all with higher rental costs. This, alone, makes me want to use E-Z again.

Employee at MCO in the garage area where car is pick up, name of Margery was so wonderful, our car assigned at the rental desk stunk. She was so nice and helpful of cigarette smoke and she immediately got us another car and even brought it to us, she was so nice and helpful.

We enjoy renting at E-Z Rent-A-Car. The facility to reserve without a credit card helps us a lot. The cars are new and nice and also very comfortable. The staff on site and customer service are helpful. Check-in and check-out of rental goes smoothly.

Possibly the worst customer service experience I have encountered. Tardy, unapologetic, unsafe, disinterested, inefficient, rude, argumentative, unaffected, condescending, patronizing, dirty, unethical. You name it, that's EZ Rent a Car. I rented a car from their LAX location on August 9 but understand this to be the case all of the time. Check out their online ratings - they speak for themselves. DO NOT RENT A CAR FROM THIS COMPANY REGARDLESS OF THE PRICE. YOU'LL MISS YOUR MEETING. YOUR VACATION WILL BE UNDERMINED. You Will Regret It.

Great experience, no pressure for extras, friendly staff at check-in and when I returned the van at the end of the week. Reasonable price too. The amount I ended up paying when I returned the van was exactly what was quoted when I made the reservation several months prior.

I make it a point to consider E-Z Rent-A-Car when I travel... Not disappointed. I do a lot of search when I need to use a car during my excursions. Don't want to pay a lot for RENTAL. I take care of the ride that takes care of me... It's that EZ.

EZ Rental Car ABQ - I had a premium car booked and they DID NOT have one and did NOT adjust the price. They charged almost $13 a day for my spouse to drive and did NOT inform me (my BAD) since I already had looked at the contract and then asked them to add her and I did not look at it closely the second time. I turned the car in TWO hours before it would count as the 5th day in the contract and they changed the rate and increased the price by about $60. After discussing this with the manager (Jesse) they finally reduced it about $40 and the manager was VERY rude. He accused me of belittling him simply because I did not agree with him.

It was worst rental experience I ever had. They use low rate to lure people and find all excuses to charge more. A lot of rental companies do not have mileage charges but they do. When I said I have insurance at home they asked me to provide insurance certificate? The rental was done at Toronto airport Aug 10 thru Aug 15. For 6 days they charged Can Dollars 707.52. It is about $520. The quote was $266.00 about double. They also charge any days car in US. Never heard anything like this in my whole life. I don't recommend anyone do business with EZ Rent-A-Car.

I had no problems with my 2 rentals this summer. One for 2 weeks, and the second one for 10 days. I will seek their service again in Boston, for Christmas. I'm hoping their rates will be, again, as attractive/competitive as they were this summer.

I rent infrequently and I found out why as I'm nickel and dimed for excessive charges. But it is what it is, I enjoyed my time in Dallas, but I probably will try to make other arrangements for transportation in the future.

I was very impressed with the service I received in renting the car from E-Z at the Miami Airport. The employee was very helpful and fast and accurate at processing the paperwork and credit card. Picking up the card was also a fast process but the attendant was so busy didn't have time to explain how to leave the airport. His directions did not help out. Returning the vehicle was also a fast process and I dealt with a well mannered young man. Thank you E-Z. I will definitely look for your rent a car in my next opportunity to travel.

The whole experience was very pleasant. Everyone knew what they were doing and were very nice about it. When I left my laptop in the car, Rose was nice enough to drive it to the airport for me. I've never seen that kind of service before, certainly not from the big companies. I would not only use them again, but I highly recommend them to anyone.

I was treated with patience and thoughtfulness! E~Z Rent-A-Car paid careful attention to my needs and wants for our dream car! Upon arrival they helped us to find the car that we desired, though it showed not available online. Both pick up and return were quick and easy, due to the attentiveness of the employees. I am grateful their extra effort made for a phenomenal vacation with our Jeep! Thank you!

We were pleased with the quick and efficient process to rent, the price was cheaper and we loved the vehicle. Easy return process. We'll use E-Z again! I think I may have left my hooded, long blue light jacket at the E-Z for Denver Airport. Please contact me if it was found???

Staff there is really nice and friendly. When we got the car they show us everything. Nice people. Then when we return the car nice people too... love it. Last time we rent the car from Hertz they are really had a bad customer service. We get to airport then they don't have a that car we booked then they give us a different car and charge us $30 more.

On July 12, 2017 my niece and I experienced a problem with the rental car company that we had reserved in Orlando, Florida. We decided to go to another company. We decided to talk to the agent at your desk. The agent and his supervisor worked very hard to get us into a reasonable car. We were very pleased that your fleet had a new car available for us. The service we received from your company was THE BEST. I would highly recommend your company to family and friends. Thank you so very much.

Sign in was easy and fast, car was excellent, new with less than 900 miles. Great staff that were helpful and not pushy. Price was reasonable and cheapest for Seattle. Highly recommend them and will use them again in the future. No problems or issues.

I was very pleased dealing with the employees who were courteous and professional both on the desk and the car location. I would recommend EZ car rental to everyone who might ask. The transaction was quick and efficiently done. I will certainly consider future rentals from EZ.

Great price and great service. Car was clean. Easy in easy out. I would recommend your car company to all my friends and family. I wish this was you had more location to rent from. You have the best company in the market. I rent at least 10 times a year and I look forward to renting from your company again.

I had reserved a small car, but I had to take larger and more expensive car. This was due to the fact that I took an earlier flight and arrived at the rental car location early. I was told that a economy car was not available. Not only did I have to pay more, but I also had to drive around in a dirty car. The vehicle had not been cleaned.

Outstanding work, every time when I need the rental car Johanna and the coworkers are very polite and friendly with all the customer. GREAT PEOPLE!!! Also is a lot a cars to choose and the prices with E-Z rental are acceptable to everyone.

Car was fine. Just not very clean. Windows had so much water spots could barely see out the side mirrors. We believe my daughter left her blanket in their crowded hot lobby or bathroom. Tried to contact the company and got no response. My daughter was devastated.

Counter person was great as usual. Vehicle was somewhat clean but could have been cleaner. Shuttle driver was in too much of a hurry and hit me with a bag. Some training might help there. Overall I enjoy doing business with you.

The online reservation was easy to use. I liked the 20 percent off coupon! Your staff was professional. The full size rental car was clean and comfortable. The check in and out were quick. The shuttle bus drivers were courteous. Thank you!

We love renting from EZ-Car. We rent from the LA Airport. They are very friendly & get us on our way within minutes. They were very awesome on giving us a refund on the Convertible Camaro we rented after we found out the convertible top wouldn't go down.

I rented a car at Orlando airport. I waited on line for 45 minutes to rent a car with only 3 people in front of me. They charged me for 2 days and I only had it one day. After vacation I call customer service and they create a "ticket number" and someone will call me within 24 hrs. This was after being on the phone for 1 1/2 hrs 50% of the time on hold. Of course no one calls.

I satisfy for fast response and the way your Company resolved the issue. I wish that no any other customer will undergo my experience and all your future customers will satisfy with your Company service.

I made the reservation from Expedia.com. Picked up the car at Seattle Tacoma Airport rental car facility on July 25, 12:00 pm, sharp, and returned the car at July 29, 11:20 am. After couple days after I left Seattle, I received a phone call asking me when I am planning to return the car. It turns out they didn't have the correct record of which car I actually took, and didn't have record or camera video to verify if I had returned the car or not. The next day after I talked to the customer services and the facility staff, I was charged another 195.57 cents for no reason. This has been a very disappointing experience renting cars from this company. By talking to the customer service twice, to the facility staff twice, I wasted my time.

I rented a car for three day in Denver at the airport and returned the car with no damage and full of fuel. I was told our account was good to go. But now, I’m getting a collection agency (Viking) demanding for $26.00 for this rental. We do NOT owe anything. I wonder how many people fall for this scam. They have my credit card on file and did NOT bill the credit card. I wonder why? Because I would deny the charge? Probably because it is a scam.

Sooo bad. They just want to charge you more. They won't tell you what it's gonna be charged clearly. And the service is sooo awful. After been the whole processes of cancellation, I am pretty sure even though they charged me $100 cancellation fee, I am 100% sure I need to cancel it because I don't want a stupid car rental dealer to mess up my trip. They said on website and email said there will be a $50 cancellation fee for each reservation, but is not!!! I look it up and double check it, cannot find it! My recommendation is, DON'T BOOK THIS COMPANY. You will be so regret if you did.

I rented a car on July 3, and on July 6 I returned it. My deposit of $250.00 was supposed to be reimbursed 3 to 5 business days, it had been exactly 13 days today and I still did not get my deposit. I would never deal with this company again. Please advise me on what to do.

Don't rent a car with this company. The guy (Ali) at the Las Vegas airport tries to sell you a insurance and lies about the total cost of it. He said to me it will cost you about 200 dollars more, but in the end it costet me almost 700 dollars more! (48USD per day, 2 weeks total). If I would know the total at this time I would never ever agree with it, because the total amount would exceed my budget by far. Rip off strategy, seen that before. Just lying about the extra price and don't tell you the total. It's not a fault, it's systematic fraud. I demand my money back!

I prepaid my car rental for my trip to Las Vegas. When I arrived at the counter the agent asked if I was going to use their insurance. I said since I have my own insurance which covers rentals. Then he noticed that I prepaid and informed me that an additional $200 deposit was being placed on my credit card. I asked him why? He said it was to ensure I would bring the car back. I was now pissed and I asked him did he think I was going to take back to Virginia? Finally, the car that was given to me was not clean. It was a car that had manual windows and a poor running a/c. This car rental company is total garbage! Stay away and never rent from them.

My wife and I flew to Montreal on July 1. We went to the rental car office and could not find E-Z Rent-A-Car. There are counters of many car rental companies. I could not find the counter or a sign for E-Z Rent-A-Car. I called the company's local contact number 514-636-3332 and left voicemail. I also talked to Expedia and they could not talk to a live person either. After 1 1/2 hour of waiting and calling, we decide to rent a car from Alamo. This was my worst experience with any rental car company. Another family with four kids had the same bad experience as ours. It is not acceptable to treat customers in this way. As of today, I have not got any response to my voicemail. I wrote a message to the company through Contact Us on the company website a week ago. I have not received any response from them.

When you make a booking online, they advertise unlimited mileage... but when you go to pick up the car, they tell you it's limited to 200 kms per day if you are a local resident. They tell you to refer to their terms and conditions which are fine prints and very hard to read when you are trying to book a car online. Why don't they make it clear and bold that it is not unlimited kilometers for local residents. It is false advertisement. They are fooling people and people end up paying for extra mileage when they return their rentals. By then, it is already too late and nothing can be done. What a scam!!!

My son and I flew into Denver airport and booked a rental car online and paid ahead for the rental. First the guy at E-Z rental told us we would need to add the $10 toll charge to our bill since we would be going through tolls on our trip to Colorado Springs. (A lie) We were booked from April 22-24. We returned the car on the 24th as planned but had to drop off the car at a different location since E-Z was closed. Well imagine my surprise when I get my credit card statement and find out they charged me an extra $246 for what they stated, "returned on the 28th". They charged me for 4 days that I never even had the car!! We are still disputing the charge with our credit card company because E-Z is still claiming we had the car for the 4 days we didn't! We even have copies of our airline booking! Do not rent from this Denver location, they are scam artists!!

Booked a rental at MIA airport. When I tried to rent and supplied my Canadian drivers license I was told that they required my passport which I had left with my wife back at the terminal 20 minutes away. Despite offering to provide an image of the passport and their choice of picture id's and CC's they refused to rent. Went over to Sixt who had no such qualms.

We booked a car using OneTravel for $130,38 and during the check in at the EZ store located on 14500 Global Pkwy, Fort Myers, FL 33913, the attendant ** mentioned that they would hold $200 on top of what I owned as a deposit (total of $327.38, I had paid $3 when I did the reservation in order to hold it) and the $200 would be released from my account when the vehicle is returned. We asked 2-3 times if it would be done with no issues and she confirmed all the times and said to don't worry about that because it was a security procedure only.

Rented a car on the E-Z website. Quoted for $390 total. They checked me in said almost $1000. I said I don't need insurance, I have full coverage. I don't think I need the toll road coverage either. They said I had to get collision and I really needed to toll package. I absolutely did not need the collision and I haven't even seen a toll road. WHAT A RIPOFF!!! Ended up still having to pay almost $700, even after I showed them my online quote. I will never trust this company with my business again and neither should anybody.

Pre-paid for a car with EZ at Fort Myer. Offered a "free" upgrade by the check in clerk who knew we were in a hurry to get to an event. Checked the bottom line on the receipt, questioned the amount, and was told it was the charges for the 200.00 deposit which would not be charged if the car was returned full, in the same condition upon turn in. I was instructed to pull the car up along a line of returned car and leave the keys in it. A "final invoice" would be emailed. I questioned that system with the people at the desk, and was told that's how they operate.

I booked a Jeep on 6/14/2017 for my trip to Maui. Glad I called to tell them to see if they could work around my late arrival. (Standard pickup time is 10:30 am). I was told that if I was not there by 12:30 pm, my car (the Jeep) would no longer be available EVEN THOUGH I HAD BOOKED THE CAR AND WAS WILLING TO PAY UPFRONT IF NEEDED TO SECURE THE CAR!!! What is the point of booking if they will not hold a car for you??

I am writing my review from the lobby of this car rental place during my 4th of July holiday vacation with my family. We made a reservation through the internet. I got a really good deal. The website asked for a pickup time and I entered after 9 am. When we arrived at the airport the shuttle bus driver tells us that if our reservation is more than an hour old, our reservation had been canceled and we needed to make a new one with new charges and not previously reserved charges. He assured us that we could get a car, but not for the price we reserved. This is price gauging and I will never recommend this place to anyone. We are now stranded with no car on our family vacation because we cannot afford the extra costs.

Refused to rent a car to me for the agreed upon price. Same thing happened to the other traveler in front of me. He left to rent somewhere else, I took Uber instead. Never rent from these guys. Also a pain to get to from the airport, not in the terminal like the other companies.

I rent a car last May 10, 2017 and returned the car Last May 11, 2017 somewhere 9 to 10AM. My complaint is that, why I have a double charge. First May 15, 2017 amounting to 43.92. 2nd on June 11, 2017 amounting to 35.22. Why I have a double charge, what is this for? I have an experience to another rent a car but I've not encountered a charge like this.

The car was filthy. The windshield on the inside had smut all over it, the inside of the car was dirty and there was trash in the vehicle. I also do not agree with the 200.00 hold if you even use a major credit card. This is the 2nd time that I have rented from here and the car was dirty.

All I need to say about my car rental with E-Z this time as with my other experiences with E-Z was "Very Good". The staff from counter to drop off was and is a "5 star". I use E-Z whenever possible. Thank you.

Everything went great! Starting with Check-in. The return was very efficient also. Hertz quoted me around $180 per day for a Mustang convertible. I rented here for $170 TOTAL for 3 days! We were VERY pleased! We will absolutely rent with E-Z Rental for our future rental needs!

We were upgraded and it worked out perfectly because we were helping our daughter move. Thank you. The car was perfect for our needs. The process was quick and easy. We would use your company again and recommend you to others.

The agent intentionally mislead me about the gas refill service. I should have known better. Never once did she say there was a surcharge. All she pointed out was how much cheaper the price per gallon was. She acted like it was a no brainer. I knew I was only going to be driving the car a short distance and ended up only using about 2 gallons of gas. Those 2 gallons of gas cost me about $27.00. This experience makes me wonder if the sales agents get paid commission on selling this service and therefore are intentionally misleading customers.

Check in counter staff super helpful. Drop off attendant extremely helpful and friendly. No long wait, easy in and out. Car clean and good - sub compact. Well located at RDU airport and easy to find. I would recommend EZ rent - price was very competitive

My husband and I had a horrible experience at the EZ Rent a Car at the Fort Myers airport location. To start off, the rep talked us into upgrading our car to a sporty vehicle. My husband agreed, but only if it was a V8 (he wanted to enjoy the power of a V8 while on vacation) so the rep set us up, we packed all of our luggage inside, (and I will point out the car smelled slightly like a dirty dog and the outside of the car had not been cleaned) but, we drove away. A mile down the road my husband noticed the vehicle didn't have the power he thought it should, so he got out and looked under the hood and noticed it was a V6. So, we went back to the rental place, only to be told by the rep "Oh, I thought it was a V8".

Great experience. Great car. Polite, Helpful and speedy service. Would definitely use this service again. Great mileage car, excellent condition. Ease of order process and location very appropriate. Gentleman at counter was very informative. Hoping to find this particular in some other areas in which we travel.

On a day they seemed to be short staffed, they remained calm and very pleasant to every customer. Once waited on it took no time at all to complete the paperwork and be on my way. I would definitely recommend to friends.

Competitive prices, fast and friendly service, and convenient location, what more do you want? We have only used at Las Vegas and there is just no comparison. The other rental companies have long lines, I have never had a line of more than 1 person with E-Z. Cars are clean and comfortable, pick up and drop off is very fast.

I recently went back to renting a car from E-Z Car Rental after bad customer service elsewhere. They are a very customer friendly company. Thank you for still believing in good customer service! It definitely pays off on the end.

I flew into Boston having chosen a "mystery" car and was very pleased to have been issued a Prius... Great car. I had a smooth check in, no problems with the car, and a smooth drop-off 10 days later. The only reasons I am not giving a 5 star rating are 1: The car had not been cleaned very well and 2: I. Did not choose to rent the EZ PASS and was taken by surprise that there is no cash option for tolls out of Boston. It would have been nice if they had told me this would happen. Overall good experience!

Use caution and READ ALL fine print before even booking. There was a lot of weird charges to card still disputing. I have used E-Z before and never had a problem. There comes a price to everything. Nothing is "FREE." 2/5 stars. Sorry.

For years now E-Z Rent-A-Car has been my choice for price, convenience, customer service and car quality at Orlando airport. Always a great experience never an issue or a complaint. Fast in and out of the airport with a responsive customer service as well. All the cars were new and low mileage.

Had never heard of E-Z Rent-A-Car before, but they were the least expensive rate for a future vacation to Florida. We arrived at five o'clock in the morning and were pleased to have an agent available. He was very personable and helpful, and upon hearing that we were going to drive all the way to Key West offered us a free upgrade to a more comfortable car. Very pleased with their quality and service, will definitely use again.

I rented this car in Seattle for 9 days. I was given a Toyota Camry. I didn't have one problem. I still haven't been billed yet, but I checked online and everything is as it should be. I plan future trips to Seattle and will use E-Z Rent-A-Car every time I go.

I rented a compact car in Seattle. Clean, well maintained car at a great price! Easy to work with customer service after a small clerical issue. I returned the car a few minutes late, and they quickly refunded me the extra day. Would definitely rent from E-Z again!

I rented a car at the Love Field facility. The rental was reasonable and the car (Ford Fusion) was good car. I would do it again. We took the car back to DFW and had no problems. Shuttle to hotel was convenient.

I thought the young woman at the counter was amazing. She had a great smile. Good customer service is an important part of the overall experience. One suggestion I would make is that you find a way to clean the cars a bit better other than that the rental was a good value.

I enjoyed my interaction with the staff at McCarran Airport in Las Vegas. They were professional and helpful. The woman host found my reservation even though I didn't have the information on me (in the rush of leaving home I forgot it). She then directed me to a gentleman that at first seemed a little put out but I was wrong. He was very helpful. He upgraded the vehicle to a brand new Hyundai Tucson. I was shocked and amazed that happened and was pleasantly surprised by the vehicle. All in all a very good experience.

Renting with E-Z car rentals was fast, easy and very affordable. Our car was clean and ready for pick up. We will always rent from E-Z rental for all our car needs. We have rented from E-Z rental at several major airports and have never been disappointed.

Very pleased with our 3-day rental at ATL. Very prompt check-in with a minimum of paperwork, clean car ready and waiting our arrival, and courteous staff both at the counter and at the pick up and return area. Also helpful with local directions to head for our destination.

Rented 2 vehicles during same trip. One vehicle in Orlando and one vehicle in Miami. Both vehicles were top of the line, comfortable, clean and as stated online. Check in was a BREEZE! There was a slight mix up in Miami, but the customer service at the Ft Lauderdale branch was SUPERB and handled the mix up quickly and with a smile!! This will be my "go to" rental agency whenever they are available!! Prices can't be beat and service with efficiency, professionalism and a smile!! You've gained a new loyal customer!!

Very happy with the rental car provided. A new car that ran great at a great price. I would highly recommend this company. Friendly staff with easy check in and pickup. No wait drop off as you just drive in and turn in your key. Also free shuttle to and from the airport.

Fort Lauderdale airport staff went above and beyond the call of duty. Everything was so smooth. I will always use E-Z car rental when they are available! I tell all my friends what great service you guys provide.

I had a very pleasant experience for my first time using your services! The customer service was way better than I've had anywhere else & the cost was very reasonable!! I will definitely be a returning customer!! Thank you so much!!

My flight was delayed... I was running late for everything. I finally got to the counter and Jesse greeted me with a warm hello and welcome... He quickly looked up my reservation and offered me an upgrade and worked with me. He was thorough with all the details and I was soon on my way. The price was right. I won't rent from anywhere else. Great service. Thank you guys.

The process of renting online was great. The prices were better than others. What made me rate only a 3 is when we checked in, we were asked about adding driver and wasn't told about the fee. Also we were asked if we wanted to upgrade. I asked if the upgrade had a DVD player for the kids and the man said it did. After we signed for it he then said it didn't. Overall I would most likely rent from here again. I just would make sure to not upgrade or pay for another driver.

I made a reservation with this car rental company a month ago and when I came to the airport in Phoenix Arizona at midnight, the lady at the front desk told us that they sold out all the cars. She just printed out a sheet of paper and said that we have to go to different car rental places and ask to price match. She just brushed us off and basically said good luck.

For a company called "E-Z" it was anything but. This company was a total nightmare to deal with from start to finish. When we got to the airport, we called the shuttle, per the instructions in the confirmation. It was a recorded message that told you where to wait and that the shuttles cycled through every 15 minutes or so. Fine. After half an hour, I called the office company and got a "We are currently helping other customers at the desk but please leave a detailed message and we will return your call."

Worst experience ever. Too rude at the counter. Even told us to go book car with someone else. This whole rental company is a scam. My advice do not rent a car from these guys. The price they charge us in the end is way more than booking it from a premium rental company. I have never had any experience like this ever in my life. Please don't ruin your trip and bank balance by booking with these clowns.

Because seven (7) months after renting a car, I receive an invoice in the mail that states I owe $22.98 ($2.98 toll and $20 admin fees). Number one, I don't live and am not from Texas so I use Waze gps wherever I went during my visit. By default I, always, leave Waze on the feature to avoid tolls, so unless there was an invisible toll, I did not go through one. That was like my tenth (10th) visit to Texas for a Dallas Cowboys game and the first (1st) renting with E-Z Rent-a-Car. The previous nine (9) trips, I have never incurred toll charges during or in the mail after my visit. Something smells fishy about this transaction and I'm pretty sure it isn't me.

Absolutely terrible - avoid at all costs. Had a confirmed reservation for 8 p.m. Arrived at 7:30 at the airport and boarded the Wally Park Shuttle, as instructed. They told me to get off as the rental place was closed. Called the 800 number and received negative help (still before the confirmed pick up time). They told me to come back tomorrow, even after I explained that I just landed after traveling all day and did not live at the airport(?). I asked for a supervisor and got no further response. After one minute of silence I hung up. Had to locate an alternate rental company and pay significantly more for another car. No constructive offer or apology - treated like it was my fault. May pursue other action against this outfit. Absolutely terrible service - avoid this outfit at all costs.

This process seems to be above the law. They sent me a bill, I thought it was incorrect, so I paid no attention to the bills they sent because I was not aware that though the tolls are not physically there, tolls were still being assessed. When I starting paying attention to the 4.60 bill, it went up to an additional $40. I called and was told that I should have known they were going to assess $40 late fee. The late fee amount is not listed on the bill and nowhere does it state that a specific fee would be assessed after a certain time period like all other companies. I spoke to customer service and was told, that it is listed on a website. I was told there is no one to talk to about a dispute and there is nothing I can do about it.

EZ phone customer service SUCKS! I called a few days ago and waited on hold for over 10 minutes. I talked to a very nice guy that said my date change was done. When I looked at my account today, it was NOT changed. I called and got a man with an accent named David. He told me he could not make the change but would transfer me. I told him I did not want to wait on hold again. He said he would change it, but then he pulled up my account and put me on infinite hold. After 10+ minutes, I hung up and called back. After a very short wait, he (DAVID) answered again. I asked him why I am getting passed around and put on hold, and without saying a word, he put me into the hold system, where I have been now for 22:32 and counting. This is **. I am a frequent user of EZ, but not for long!

This rental was a total ABUSE. I've made a reservation online and the total informed was $151.61 and now you are charging me $406.22, this is insane! At the airport, even I explaining to the guy that help us that my credit card already covers all he forced me to hire another insurance even though I did not want to!! In addition, he LIED to me, saying that the city of Orlando did not accept any payment in tolls with cash anymore. I said that the SunPass was too expensive, and I preferred to pay in cash the tolls. He said that I couldn't!!!! I said several times that I did not want to hire SunPass, and he denied me the car without this. I am very disappointed and I hope your company will take action. The amount charged is absurd. I'll be waiting for your answer.

Waited in line for two hours. Only 3 agents working. Shuttle driver tossed cases of water on the floor at our feet and told us to help ourselves as an apology for the wait. When I made it to the counter I learned that there would be a deposit in excess of $300. I also was told to present my insurance card so that adequate coverage could be proven. When did buying rental insurance become a requirement for rental? I rent often and have never had these demands. I cancelled my reservation and asked for a refund. I am still waiting on the email confirmation.

On 05/01/2017, I rented a car from E-Z, but made my booking online first because there were lots of people on queue. I made the booking on carrent.com and was later attended to by one of the agents called Cori. I was not told that I need to accumulate a certain mileage on the car. I went to another city within my state and came back within the time required to drop the car. I was told when I went to drop the car that I have used more than the mileage required and will have to pay for the rest of the mileage accumulated and the cost I will be charged is per mile. I tried to explain myself but they will not listen. I called the customer service and the agent I spoke (DAVID), but he put the blame on me and also lied against me that I booked on priceline.com. I couldn't do anything, but explained myself, but still they won't listen to me. This are very bad employees and this is also not a good company to deal with either.

My experience started in Jacksonville FL on April 27th waiting in line for an hour to be given a car that was dirty. After I refueled the car and returned it in JAX on the 30th of April I thought it was like every other rental car company I've done business with and said "thank you" and went on my way. Two days later looking at my account online E-Z charged me $1,600 for zero reason. When I called them they stated that it appears I returned the car in Phoenix!!! Of course that was false and I asked for a refund. The first person I spoke with told me that they called the local office in JAX and verified that I was telling the truth and my refund would be returned "asap". She even gave me a confirmation number of ** - the next day when I called, the gentlemen I spoke with had no idea what was going on and never heard or saw that number on my account.

Flew in on red-eye from Sacramento, CA. Proceeded to get my car @ Phila airport. Woman told me my car insurance was lacking liability coverage, she is FOS! I pay 7000 plus dollars a yr in car insurance on new cars. So don't tell me my coverage is no good! Don't. I will go to every website to tell them how much I hate E-Z car rental, it is so freaking far from easy rental. Plain **! The man from the shuttle said, "We get at least 20 complaints a day from these idiots!" So just want to tell you how displeased with your joke ass company and will complain on every website to tell people how much I hate Phila E-Z or should I say ASS HARD TO RENT CAR COMPANY!!!

Pre-booked at Fort Myers with Ryan (great). Everything in order when we picked up. Even got free upgrade from Debra. Upon drop-off in Orlando, we were there less than 1 minute. Fabulous service. I would use E-Z car rental every time we needed a car in Florida. Only one minor report having a dirty windshield.

When I arrived at E-Z Rent a Car Denver airport on 4/7/2017 the line was to the door. Minimum of 40 people standing in line. And of course no one was happy. I waited in line for 1 hour and 45 minutes then another 10 minutes at counter. No matter how much you save it is not worth it. DO NOT RENT FROM HERE unless you have a few hours to stand in line and waste valuable time on your trip.

I would like to thank the employees of E-Z Rent-A-Car who made utilizing your company (19-26 March 2017) at the Philadelphia International Airport effortless for me during a most trying time. I came back to my hometown, Philadelphia, during the time of my mother's passing and funeral and they made it possible for me to handle my business without added stress. Thank you.

We had a great experience from Renting to return. Thank you all for making our trip fun and special especially the lady associate who helped at the desk while renting. We sure will be looking forward to come back. Thank you again and keep up the good work.

I always enjoy renting from E-Z Rent-A-Car. They are thorough and professional, unlike some of those other low-cost car rental agencies. I never have a long wait for my pick-up even if there's a long line. Thank you E-Z Rent-A-Car.

The girl at the counter was talking down to me and was rude to the point I asked her if I'd done something wrong, only there to rent a car. Las Vegas rental was much better experience. The vehicle I got in Vegas was a cruise hatch, a nice ride. Ft Lauderdale was Hyundai accent, which handled very poorly seemed like it had front end issues, and the seat belt buckle was stabbing me in the leg, car was overall very uncomfortable. I waited on hold over 20 minutes, finally sent an email. Never got a phone call. Car was dirty outside when I got it, 1st ever dirty rental!

Another fabulous experience from check out to check in. 5th time renting from E-Z. Great staff. Nice car. Was a bit dirty on the outside when I picked it up. Not a big problem. Not a fan of gas refilled service. Thus, elected to fill it up prior to return. The Charger was a nice touch and Bluetooth phone service was a nice convenience.

Good Afternoon. The service I received was wonderful, everyone was kind and friendly. The car was ready and the wait time was small. Questions were answered to my satisfaction. There was one thing that can improved, is making sure all the windows are clean in the car.

Very well service and I didn't have problem with the car and check service nice. The car was very beautiful. However the internal car was dirty. So my experience was good. Recommended take care with clean internal car and I don`t have other problems.

I love E-Z! Every time I plan a trip to the mainland I look forward, more like excited, in booking my reservation with you folks! Love the awesome service at the front desk as well as in the garage and LOVE the variety of car selection, which I think is of more quality than others for the rate! I can't see myself renting from any other agency other than E-Z! I HIGHLY recommend E-Z to family and friends! Can't wait to see you guys next time! ;-)

The wait time was a little long but the service was great! No hassle, beautiful car, and easy return. I would definitely recommend E-Z Rent-a-Car company. The shuttle picked us up from LAX in a timely manner. The whole experience was fantastic. I will use E-Z Rent-a-Car during my next trip to California.

Once again, great service at the DFW location! Traffic and people backed up due to storms but I handled promptly and was on my way in no time. Thank you for the great service and care over many years of use.

The counter agent was fantastic. She helped me tremendously. She was professional, knowledgeable and went out of her way. When I returned I had booked with another firm. They failed to make a car available. She did not have one either but checked with another company who helped me. E-Z will always be my first choice in future travel.

Could not have been better... One of the best... Great staff... Clean cars and very fuel efficient. I even forgot my wallet in the driver's side door and someone went downstairs to the car and returned same to me. Honest staff. Keep up the great job.

Our rental from Fort Myers Airport (off-site) in February was a good experience. The price was considerably lower than the competition, the counter and outdoor staff were courteous, and the vehicle (Toyota Camry) was spotless and ran perfectly. It was a positive experience.

I was denied from other companies because I only had a debit card but you guys helped me rent a car with no issues. The cost was a little expensive but well worth it because no one else was willing to help me out. When using a debit card the money is there along with the deposit. Thank kindly.

Very EZ all the way. Quick check-in. Car in top shape. No problems or issues whatsoever. I'd use them again in a heartbeat. Good experience all through. I'd never heard of E-Z car rental before and was apprehensive about trying something new. Pleasantly surprised by the service.

James from the Jacksonville, FL location was excellent in customer service. He made picking up my car a pleasant experience and I think that's a bit unusual. He was extraordinarily helpful in returning an item to me that I had unfortunately left in the car. James is the type of person you want to keep and promote in your organization.

Great experience. Even got an upgrade for only a few dollars more for a SUV. Satellite included and great customer service. Easy return. Hold dropped off quickly and was able to use debit card. The SUV didn't use a lot of gas and traveling with an infant this vehicle was well needed. Thanks Orlando Airport location.

This was our first experience with E-Z Rent-A-Car and I would highly recommend to a friend. There was a little line when checking in but nothing awful. Staff was very friendly and helpful. Car was clean and drove really nice. Thank you so much for an enjoyable experience.