E-Z Rent-A-Car Reviews

Staff there is really nice and friendly. When we got the car they show us everything. Nice people. Then when we return the car nice people too... love it. Last time we rent the car from Hertz they are really had a bad customer service. We get to airport then they don't have a that car we booked then they give us a different car and charge us $30 more.

On July 12, 2017 my niece and I experienced a problem with the rental car company that we had reserved in Orlando, Florida. We decided to go to another company. We decided to talk to the agent at your desk. The agent and his supervisor worked very hard to get us into a reasonable car. We were very pleased that your fleet had a new car available for us. The service we received from your company was THE BEST. I would highly recommend your company to family and friends. Thank you so very much.

Sign in was easy and fast, car was excellent, new with less than 900 miles. Great staff that were helpful and not pushy. Price was reasonable and cheapest for Seattle. Highly recommend them and will use them again in the future. No problems or issues.

I was very pleased dealing with the employees who were courteous and professional both on the desk and the car location. I would recommend EZ car rental to everyone who might ask. The transaction was quick and efficiently done. I will certainly consider future rentals from EZ.

Great price and great service. Car was clean. Easy in easy out. I would recommend your car company to all my friends and family. I wish this was you had more location to rent from. You have the best company in the market. I rent at least 10 times a year and I look forward to renting from your company again.

I had reserved a small car, but I had to take larger and more expensive car. This was due to the fact that I took an earlier flight and arrived at the rental car location early. I was told that a economy car was not available. Not only did I have to pay more, but I also had to drive around in a dirty car. The vehicle had not been cleaned.

Outstanding work, every time when I need the rental car Johanna and the coworkers are very polite and friendly with all the customer. GREAT PEOPLE!!! Also is a lot a cars to choose and the prices with E-Z rental are acceptable to everyone.

Car was fine. Just not very clean. Windows had so much water spots could barely see out the side mirrors. We believe my daughter left her blanket in their crowded hot lobby or bathroom. Tried to contact the company and got no response. My daughter was devastated.

Counter person was great as usual. Vehicle was somewhat clean but could have been cleaner. Shuttle driver was in too much of a hurry and hit me with a bag. Some training might help there. Overall I enjoy doing business with you.

The online reservation was easy to use. I liked the 20 percent off coupon! Your staff was professional. The full size rental car was clean and comfortable. The check in and out were quick. The shuttle bus drivers were courteous. Thank you!

We love renting from EZ-Car. We rent from the LA Airport. They are very friendly & get us on our way within minutes. They were very awesome on giving us a refund on the Convertible Camaro we rented after we found out the convertible top wouldn't go down.

I rented a car at Orlando airport. I waited on line for 45 minutes to rent a car with only 3 people in front of me. They charged me for 2 days and I only had it one day. After vacation I call customer service and they create a "ticket number" and someone will call me within 24 hrs. This was after being on the phone for 1 1/2 hrs 50% of the time on hold. Of course no one calls.

I satisfy for fast response and the way your Company resolved the issue. I wish that no any other customer will undergo my experience and all your future customers will satisfy with your Company service.

I made the reservation from Expedia.com. Picked up the car at Seattle Tacoma Airport rental car facility on July 25, 12:00 pm, sharp, and returned the car at July 29, 11:20 am. After couple days after I left Seattle, I received a phone call asking me when I am planning to return the car. It turns out they didn't have the correct record of which car I actually took, and didn't have record or camera video to verify if I had returned the car or not. The next day after I talked to the customer services and the facility staff, I was charged another 195.57 cents for no reason. This has been a very disappointing experience renting cars from this company. By talking to the customer service twice, to the facility staff twice, I wasted my time.

I rented a car for three day in Denver at the airport and returned the car with no damage and full of fuel. I was told our account was good to go. But now, I’m getting a collection agency (Viking) demanding for $26.00 for this rental. We do NOT owe anything. I wonder how many people fall for this scam. They have my credit card on file and did NOT bill the credit card. I wonder why? Because I would deny the charge? Probably because it is a scam.

Sooo bad. They just want to charge you more. They won't tell you what it's gonna be charged clearly. And the service is sooo awful. After been the whole processes of cancellation, I am pretty sure even though they charged me $100 cancellation fee, I am 100% sure I need to cancel it because I don't want a stupid car rental dealer to mess up my trip. They said on website and email said there will be a $50 cancellation fee for each reservation, but is not!!! I look it up and double check it, cannot find it! My recommendation is, DON'T BOOK THIS COMPANY. You will be so regret if you did.

I rented a car on July 3, and on July 6 I returned it. My deposit of $250.00 was supposed to be reimbursed 3 to 5 business days, it had been exactly 13 days today and I still did not get my deposit. I would never deal with this company again. Please advise me on what to do.

Don't rent a car with this company. The guy (Ali) at the Las Vegas airport tries to sell you a insurance and lies about the total cost of it. He said to me it will cost you about 200 dollars more, but in the end it costet me almost 700 dollars more! (48USD per day, 2 weeks total). If I would know the total at this time I would never ever agree with it, because the total amount would exceed my budget by far. Rip off strategy, seen that before. Just lying about the extra price and don't tell you the total. It's not a fault, it's systematic fraud. I demand my money back!

I prepaid my car rental for my trip to Las Vegas. When I arrived at the counter the agent asked if I was going to use their insurance. I said since I have my own insurance which covers rentals. Then he noticed that I prepaid and informed me that an additional $200 deposit was being placed on my credit card. I asked him why? He said it was to ensure I would bring the car back. I was now pissed and I asked him did he think I was going to take back to Virginia? Finally, the car that was given to me was not clean. It was a car that had manual windows and a poor running a/c. This car rental company is total garbage! Stay away and never rent from them.

My wife and I flew to Montreal on July 1. We went to the rental car office and could not find E-Z Rent-A-Car. There are counters of many car rental companies. I could not find the counter or a sign for E-Z Rent-A-Car. I called the company's local contact number 514-636-3332 and left voicemail. I also talked to Expedia and they could not talk to a live person either. After 1 1/2 hour of waiting and calling, we decide to rent a car from Alamo. This was my worst experience with any rental car company. Another family with four kids had the same bad experience as ours. It is not acceptable to treat customers in this way. As of today, I have not got any response to my voicemail. I wrote a message to the company through Contact Us on the company website a week ago. I have not received any response from them.

When you make a booking online, they advertise unlimited mileage... but when you go to pick up the car, they tell you it's limited to 200 kms per day if you are a local resident. They tell you to refer to their terms and conditions which are fine prints and very hard to read when you are trying to book a car online. Why don't they make it clear and bold that it is not unlimited kilometers for local residents. It is false advertisement. They are fooling people and people end up paying for extra mileage when they return their rentals. By then, it is already too late and nothing can be done. What a scam!!!

My son and I flew into Denver airport and booked a rental car online and paid ahead for the rental. First the guy at E-Z rental told us we would need to add the $10 toll charge to our bill since we would be going through tolls on our trip to Colorado Springs. (A lie) We were booked from April 22-24. We returned the car on the 24th as planned but had to drop off the car at a different location since E-Z was closed. Well imagine my surprise when I get my credit card statement and find out they charged me an extra $246 for what they stated, "returned on the 28th". They charged me for 4 days that I never even had the car!! We are still disputing the charge with our credit card company because E-Z is still claiming we had the car for the 4 days we didn't! We even have copies of our airline booking! Do not rent from this Denver location, they are scam artists!!

Booked a rental at MIA airport. When I tried to rent and supplied my Canadian drivers license I was told that they required my passport which I had left with my wife back at the terminal 20 minutes away. Despite offering to provide an image of the passport and their choice of picture id's and CC's they refused to rent. Went over to Sixt who had no such qualms.

We booked a car using OneTravel for $130,38 and during the check in at the EZ store located on 14500 Global Pkwy, Fort Myers, FL 33913, the attendant ** mentioned that they would hold $200 on top of what I owned as a deposit (total of $327.38, I had paid $3 when I did the reservation in order to hold it) and the $200 would be released from my account when the vehicle is returned. We asked 2-3 times if it would be done with no issues and she confirmed all the times and said to don't worry about that because it was a security procedure only.

Rented a car on the E-Z website. Quoted for $390 total. They checked me in said almost $1000. I said I don't need insurance, I have full coverage. I don't think I need the toll road coverage either. They said I had to get collision and I really needed to toll package. I absolutely did not need the collision and I haven't even seen a toll road. WHAT A RIPOFF!!! Ended up still having to pay almost $700, even after I showed them my online quote. I will never trust this company with my business again and neither should anybody.

Pre-paid for a car with EZ at Fort Myer. Offered a "free" upgrade by the check in clerk who knew we were in a hurry to get to an event. Checked the bottom line on the receipt, questioned the amount, and was told it was the charges for the 200.00 deposit which would not be charged if the car was returned full, in the same condition upon turn in. I was instructed to pull the car up along a line of returned car and leave the keys in it. A "final invoice" would be emailed. I questioned that system with the people at the desk, and was told that's how they operate.

I booked a Jeep on 6/14/2017 for my trip to Maui. Glad I called to tell them to see if they could work around my late arrival. (Standard pickup time is 10:30 am). I was told that if I was not there by 12:30 pm, my car (the Jeep) would no longer be available EVEN THOUGH I HAD BOOKED THE CAR AND WAS WILLING TO PAY UPFRONT IF NEEDED TO SECURE THE CAR!!! What is the point of booking if they will not hold a car for you??

I am writing my review from the lobby of this car rental place during my 4th of July holiday vacation with my family. We made a reservation through the internet. I got a really good deal. The website asked for a pickup time and I entered after 9 am. When we arrived at the airport the shuttle bus driver tells us that if our reservation is more than an hour old, our reservation had been canceled and we needed to make a new one with new charges and not previously reserved charges. He assured us that we could get a car, but not for the price we reserved. This is price gauging and I will never recommend this place to anyone. We are now stranded with no car on our family vacation because we cannot afford the extra costs.

Refused to rent a car to me for the agreed upon price. Same thing happened to the other traveler in front of me. He left to rent somewhere else, I took Uber instead. Never rent from these guys. Also a pain to get to from the airport, not in the terminal like the other companies.

I rent a car last May 10, 2017 and returned the car Last May 11, 2017 somewhere 9 to 10AM. My complaint is that, why I have a double charge. First May 15, 2017 amounting to 43.92. 2nd on June 11, 2017 amounting to 35.22. Why I have a double charge, what is this for? I have an experience to another rent a car but I've not encountered a charge like this.

The car was filthy. The windshield on the inside had smut all over it, the inside of the car was dirty and there was trash in the vehicle. I also do not agree with the 200.00 hold if you even use a major credit card. This is the 2nd time that I have rented from here and the car was dirty.

All I need to say about my car rental with E-Z this time as with my other experiences with E-Z was "Very Good". The staff from counter to drop off was and is a "5 star". I use E-Z whenever possible. Thank you.

Everything went great! Starting with Check-in. The return was very efficient also. Hertz quoted me around $180 per day for a Mustang convertible. I rented here for $170 TOTAL for 3 days! We were VERY pleased! We will absolutely rent with E-Z Rental for our future rental needs!

We were upgraded and it worked out perfectly because we were helping our daughter move. Thank you. The car was perfect for our needs. The process was quick and easy. We would use your company again and recommend you to others.

The agent intentionally mislead me about the gas refill service. I should have known better. Never once did she say there was a surcharge. All she pointed out was how much cheaper the price per gallon was. She acted like it was a no brainer. I knew I was only going to be driving the car a short distance and ended up only using about 2 gallons of gas. Those 2 gallons of gas cost me about $27.00. This experience makes me wonder if the sales agents get paid commission on selling this service and therefore are intentionally misleading customers.

Check in counter staff super helpful. Drop off attendant extremely helpful and friendly. No long wait, easy in and out. Car clean and good - sub compact. Well located at RDU airport and easy to find. I would recommend EZ rent - price was very competitive

My husband and I had a horrible experience at the EZ Rent a Car at the Fort Myers airport location. To start off, the rep talked us into upgrading our car to a sporty vehicle. My husband agreed, but only if it was a V8 (he wanted to enjoy the power of a V8 while on vacation) so the rep set us up, we packed all of our luggage inside, (and I will point out the car smelled slightly like a dirty dog and the outside of the car had not been cleaned) but, we drove away. A mile down the road my husband noticed the vehicle didn't have the power he thought it should, so he got out and looked under the hood and noticed it was a V6. So, we went back to the rental place, only to be told by the rep "Oh, I thought it was a V8".

Great experience. Great car. Polite, Helpful and speedy service. Would definitely use this service again. Great mileage car, excellent condition. Ease of order process and location very appropriate. Gentleman at counter was very informative. Hoping to find this particular in some other areas in which we travel.

On a day they seemed to be short staffed, they remained calm and very pleasant to every customer. Once waited on it took no time at all to complete the paperwork and be on my way. I would definitely recommend to friends.

Competitive prices, fast and friendly service, and convenient location, what more do you want? We have only used at Las Vegas and there is just no comparison. The other rental companies have long lines, I have never had a line of more than 1 person with E-Z. Cars are clean and comfortable, pick up and drop off is very fast.

I recently went back to renting a car from E-Z Car Rental after bad customer service elsewhere. They are a very customer friendly company. Thank you for still believing in good customer service! It definitely pays off on the end.

I flew into Boston having chosen a "mystery" car and was very pleased to have been issued a Prius... Great car. I had a smooth check in, no problems with the car, and a smooth drop-off 10 days later. The only reasons I am not giving a 5 star rating are 1: The car had not been cleaned very well and 2: I. Did not choose to rent the EZ PASS and was taken by surprise that there is no cash option for tolls out of Boston. It would have been nice if they had told me this would happen. Overall good experience!

Use caution and READ ALL fine print before even booking. There was a lot of weird charges to card still disputing. I have used E-Z before and never had a problem. There comes a price to everything. Nothing is "FREE." 2/5 stars. Sorry.

For years now E-Z Rent-A-Car has been my choice for price, convenience, customer service and car quality at Orlando airport. Always a great experience never an issue or a complaint. Fast in and out of the airport with a responsive customer service as well. All the cars were new and low mileage.

Had never heard of E-Z Rent-A-Car before, but they were the least expensive rate for a future vacation to Florida. We arrived at five o'clock in the morning and were pleased to have an agent available. He was very personable and helpful, and upon hearing that we were going to drive all the way to Key West offered us a free upgrade to a more comfortable car. Very pleased with their quality and service, will definitely use again.

I rented this car in Seattle for 9 days. I was given a Toyota Camry. I didn't have one problem. I still haven't been billed yet, but I checked online and everything is as it should be. I plan future trips to Seattle and will use E-Z Rent-A-Car every time I go.

I rented a compact car in Seattle. Clean, well maintained car at a great price! Easy to work with customer service after a small clerical issue. I returned the car a few minutes late, and they quickly refunded me the extra day. Would definitely rent from E-Z again!

I rented a car at the Love Field facility. The rental was reasonable and the car (Ford Fusion) was good car. I would do it again. We took the car back to DFW and had no problems. Shuttle to hotel was convenient.

I thought the young woman at the counter was amazing. She had a great smile. Good customer service is an important part of the overall experience. One suggestion I would make is that you find a way to clean the cars a bit better other than that the rental was a good value.

I enjoyed my interaction with the staff at McCarran Airport in Las Vegas. They were professional and helpful. The woman host found my reservation even though I didn't have the information on me (in the rush of leaving home I forgot it). She then directed me to a gentleman that at first seemed a little put out but I was wrong. He was very helpful. He upgraded the vehicle to a brand new Hyundai Tucson. I was shocked and amazed that happened and was pleasantly surprised by the vehicle. All in all a very good experience.

Renting with E-Z car rentals was fast, easy and very affordable. Our car was clean and ready for pick up. We will always rent from E-Z rental for all our car needs. We have rented from E-Z rental at several major airports and have never been disappointed.

Very pleased with our 3-day rental at ATL. Very prompt check-in with a minimum of paperwork, clean car ready and waiting our arrival, and courteous staff both at the counter and at the pick up and return area. Also helpful with local directions to head for our destination.

Rented 2 vehicles during same trip. One vehicle in Orlando and one vehicle in Miami. Both vehicles were top of the line, comfortable, clean and as stated online. Check in was a BREEZE! There was a slight mix up in Miami, but the customer service at the Ft Lauderdale branch was SUPERB and handled the mix up quickly and with a smile!! This will be my "go to" rental agency whenever they are available!! Prices can't be beat and service with efficiency, professionalism and a smile!! You've gained a new loyal customer!!

Very happy with the rental car provided. A new car that ran great at a great price. I would highly recommend this company. Friendly staff with easy check in and pickup. No wait drop off as you just drive in and turn in your key. Also free shuttle to and from the airport.

Fort Lauderdale airport staff went above and beyond the call of duty. Everything was so smooth. I will always use E-Z car rental when they are available! I tell all my friends what great service you guys provide.

I had a very pleasant experience for my first time using your services! The customer service was way better than I've had anywhere else & the cost was very reasonable!! I will definitely be a returning customer!! Thank you so much!!

My flight was delayed... I was running late for everything. I finally got to the counter and Jesse greeted me with a warm hello and welcome... He quickly looked up my reservation and offered me an upgrade and worked with me. He was thorough with all the details and I was soon on my way. The price was right. I won't rent from anywhere else. Great service. Thank you guys.

The process of renting online was great. The prices were better than others. What made me rate only a 3 is when we checked in, we were asked about adding driver and wasn't told about the fee. Also we were asked if we wanted to upgrade. I asked if the upgrade had a DVD player for the kids and the man said it did. After we signed for it he then said it didn't. Overall I would most likely rent from here again. I just would make sure to not upgrade or pay for another driver.

I made a reservation with this car rental company a month ago and when I came to the airport in Phoenix Arizona at midnight, the lady at the front desk told us that they sold out all the cars. She just printed out a sheet of paper and said that we have to go to different car rental places and ask to price match. She just brushed us off and basically said good luck.

For a company called "E-Z" it was anything but. This company was a total nightmare to deal with from start to finish. When we got to the airport, we called the shuttle, per the instructions in the confirmation. It was a recorded message that told you where to wait and that the shuttles cycled through every 15 minutes or so. Fine. After half an hour, I called the office company and got a "We are currently helping other customers at the desk but please leave a detailed message and we will return your call."

Worst experience ever. Too rude at the counter. Even told us to go book car with someone else. This whole rental company is a scam. My advice do not rent a car from these guys. The price they charge us in the end is way more than booking it from a premium rental company. I have never had any experience like this ever in my life. Please don't ruin your trip and bank balance by booking with these clowns.

Because seven (7) months after renting a car, I receive an invoice in the mail that states I owe $22.98 ($2.98 toll and $20 admin fees). Number one, I don't live and am not from Texas so I use Waze gps wherever I went during my visit. By default I, always, leave Waze on the feature to avoid tolls, so unless there was an invisible toll, I did not go through one. That was like my tenth (10th) visit to Texas for a Dallas Cowboys game and the first (1st) renting with E-Z Rent-a-Car. The previous nine (9) trips, I have never incurred toll charges during or in the mail after my visit. Something smells fishy about this transaction and I'm pretty sure it isn't me.

Absolutely terrible - avoid at all costs. Had a confirmed reservation for 8 p.m. Arrived at 7:30 at the airport and boarded the Wally Park Shuttle, as instructed. They told me to get off as the rental place was closed. Called the 800 number and received negative help (still before the confirmed pick up time). They told me to come back tomorrow, even after I explained that I just landed after traveling all day and did not live at the airport(?). I asked for a supervisor and got no further response. After one minute of silence I hung up. Had to locate an alternate rental company and pay significantly more for another car. No constructive offer or apology - treated like it was my fault. May pursue other action against this outfit. Absolutely terrible service - avoid this outfit at all costs.

This process seems to be above the law. They sent me a bill, I thought it was incorrect, so I paid no attention to the bills they sent because I was not aware that though the tolls are not physically there, tolls were still being assessed. When I starting paying attention to the 4.60 bill, it went up to an additional $40. I called and was told that I should have known they were going to assess $40 late fee. The late fee amount is not listed on the bill and nowhere does it state that a specific fee would be assessed after a certain time period like all other companies. I spoke to customer service and was told, that it is listed on a website. I was told there is no one to talk to about a dispute and there is nothing I can do about it.

EZ phone customer service SUCKS! I called a few days ago and waited on hold for over 10 minutes. I talked to a very nice guy that said my date change was done. When I looked at my account today, it was NOT changed. I called and got a man with an accent named David. He told me he could not make the change but would transfer me. I told him I did not want to wait on hold again. He said he would change it, but then he pulled up my account and put me on infinite hold. After 10+ minutes, I hung up and called back. After a very short wait, he (DAVID) answered again. I asked him why I am getting passed around and put on hold, and without saying a word, he put me into the hold system, where I have been now for 22:32 and counting. This is **. I am a frequent user of EZ, but not for long!

This rental was a total ABUSE. I've made a reservation online and the total informed was $151.61 and now you are charging me $406.22, this is insane! At the airport, even I explaining to the guy that help us that my credit card already covers all he forced me to hire another insurance even though I did not want to!! In addition, he LIED to me, saying that the city of Orlando did not accept any payment in tolls with cash anymore. I said that the SunPass was too expensive, and I preferred to pay in cash the tolls. He said that I couldn't!!!! I said several times that I did not want to hire SunPass, and he denied me the car without this. I am very disappointed and I hope your company will take action. The amount charged is absurd. I'll be waiting for your answer.

Waited in line for two hours. Only 3 agents working. Shuttle driver tossed cases of water on the floor at our feet and told us to help ourselves as an apology for the wait. When I made it to the counter I learned that there would be a deposit in excess of $300. I also was told to present my insurance card so that adequate coverage could be proven. When did buying rental insurance become a requirement for rental? I rent often and have never had these demands. I cancelled my reservation and asked for a refund. I am still waiting on the email confirmation.

On 05/01/2017, I rented a car from E-Z, but made my booking online first because there were lots of people on queue. I made the booking on carrent.com and was later attended to by one of the agents called Cori. I was not told that I need to accumulate a certain mileage on the car. I went to another city within my state and came back within the time required to drop the car. I was told when I went to drop the car that I have used more than the mileage required and will have to pay for the rest of the mileage accumulated and the cost I will be charged is per mile. I tried to explain myself but they will not listen. I called the customer service and the agent I spoke (DAVID), but he put the blame on me and also lied against me that I booked on priceline.com. I couldn't do anything, but explained myself, but still they won't listen to me. This are very bad employees and this is also not a good company to deal with either.

My experience started in Jacksonville FL on April 27th waiting in line for an hour to be given a car that was dirty. After I refueled the car and returned it in JAX on the 30th of April I thought it was like every other rental car company I've done business with and said "thank you" and went on my way. Two days later looking at my account online E-Z charged me $1,600 for zero reason. When I called them they stated that it appears I returned the car in Phoenix!!! Of course that was false and I asked for a refund. The first person I spoke with told me that they called the local office in JAX and verified that I was telling the truth and my refund would be returned "asap". She even gave me a confirmation number of ** - the next day when I called, the gentlemen I spoke with had no idea what was going on and never heard or saw that number on my account.

Flew in on red-eye from Sacramento, CA. Proceeded to get my car @ Phila airport. Woman told me my car insurance was lacking liability coverage, she is FOS! I pay 7000 plus dollars a yr in car insurance on new cars. So don't tell me my coverage is no good! Don't. I will go to every website to tell them how much I hate E-Z car rental, it is so freaking far from easy rental. Plain **! The man from the shuttle said, "We get at least 20 complaints a day from these idiots!" So just want to tell you how displeased with your joke ass company and will complain on every website to tell people how much I hate Phila E-Z or should I say ASS HARD TO RENT CAR COMPANY!!!

Pre-booked at Fort Myers with Ryan (great). Everything in order when we picked up. Even got free upgrade from Debra. Upon drop-off in Orlando, we were there less than 1 minute. Fabulous service. I would use E-Z car rental every time we needed a car in Florida. Only one minor report having a dirty windshield.

When I arrived at E-Z Rent a Car Denver airport on 4/7/2017 the line was to the door. Minimum of 40 people standing in line. And of course no one was happy. I waited in line for 1 hour and 45 minutes then another 10 minutes at counter. No matter how much you save it is not worth it. DO NOT RENT FROM HERE unless you have a few hours to stand in line and waste valuable time on your trip.

I would like to thank the employees of E-Z Rent-A-Car who made utilizing your company (19-26 March 2017) at the Philadelphia International Airport effortless for me during a most trying time. I came back to my hometown, Philadelphia, during the time of my mother's passing and funeral and they made it possible for me to handle my business without added stress. Thank you.

We had a great experience from Renting to return. Thank you all for making our trip fun and special especially the lady associate who helped at the desk while renting. We sure will be looking forward to come back. Thank you again and keep up the good work.

I always enjoy renting from E-Z Rent-A-Car. They are thorough and professional, unlike some of those other low-cost car rental agencies. I never have a long wait for my pick-up even if there's a long line. Thank you E-Z Rent-A-Car.

The girl at the counter was talking down to me and was rude to the point I asked her if I'd done something wrong, only there to rent a car. Las Vegas rental was much better experience. The vehicle I got in Vegas was a cruise hatch, a nice ride. Ft Lauderdale was Hyundai accent, which handled very poorly seemed like it had front end issues, and the seat belt buckle was stabbing me in the leg, car was overall very uncomfortable. I waited on hold over 20 minutes, finally sent an email. Never got a phone call. Car was dirty outside when I got it, 1st ever dirty rental!

Another fabulous experience from check out to check in. 5th time renting from E-Z. Great staff. Nice car. Was a bit dirty on the outside when I picked it up. Not a big problem. Not a fan of gas refilled service. Thus, elected to fill it up prior to return. The Charger was a nice touch and Bluetooth phone service was a nice convenience.

Good Afternoon. The service I received was wonderful, everyone was kind and friendly. The car was ready and the wait time was small. Questions were answered to my satisfaction. There was one thing that can improved, is making sure all the windows are clean in the car.

Very well service and I didn't have problem with the car and check service nice. The car was very beautiful. However the internal car was dirty. So my experience was good. Recommended take care with clean internal car and I don`t have other problems.

I love E-Z! Every time I plan a trip to the mainland I look forward, more like excited, in booking my reservation with you folks! Love the awesome service at the front desk as well as in the garage and LOVE the variety of car selection, which I think is of more quality than others for the rate! I can't see myself renting from any other agency other than E-Z! I HIGHLY recommend E-Z to family and friends! Can't wait to see you guys next time! ;-)

The wait time was a little long but the service was great! No hassle, beautiful car, and easy return. I would definitely recommend E-Z Rent-a-Car company. The shuttle picked us up from LAX in a timely manner. The whole experience was fantastic. I will use E-Z Rent-a-Car during my next trip to California.

Once again, great service at the DFW location! Traffic and people backed up due to storms but I handled promptly and was on my way in no time. Thank you for the great service and care over many years of use.

The counter agent was fantastic. She helped me tremendously. She was professional, knowledgeable and went out of her way. When I returned I had booked with another firm. They failed to make a car available. She did not have one either but checked with another company who helped me. E-Z will always be my first choice in future travel.

Could not have been better... One of the best... Great staff... Clean cars and very fuel efficient. I even forgot my wallet in the driver's side door and someone went downstairs to the car and returned same to me. Honest staff. Keep up the great job.

Our rental from Fort Myers Airport (off-site) in February was a good experience. The price was considerably lower than the competition, the counter and outdoor staff were courteous, and the vehicle (Toyota Camry) was spotless and ran perfectly. It was a positive experience.

I was denied from other companies because I only had a debit card but you guys helped me rent a car with no issues. The cost was a little expensive but well worth it because no one else was willing to help me out. When using a debit card the money is there along with the deposit. Thank kindly.

Very EZ all the way. Quick check-in. Car in top shape. No problems or issues whatsoever. I'd use them again in a heartbeat. Good experience all through. I'd never heard of E-Z car rental before and was apprehensive about trying something new. Pleasantly surprised by the service.

James from the Jacksonville, FL location was excellent in customer service. He made picking up my car a pleasant experience and I think that's a bit unusual. He was extraordinarily helpful in returning an item to me that I had unfortunately left in the car. James is the type of person you want to keep and promote in your organization.

Great experience. Even got an upgrade for only a few dollars more for a SUV. Satellite included and great customer service. Easy return. Hold dropped off quickly and was able to use debit card. The SUV didn't use a lot of gas and traveling with an infant this vehicle was well needed. Thanks Orlando Airport location.

This was our first experience with E-Z Rent-A-Car and I would highly recommend to a friend. There was a little line when checking in but nothing awful. Staff was very friendly and helpful. Car was clean and drove really nice. Thank you so much for an enjoyable experience.

I don't understand HOW the rate can fluctuate 2.5 times HIGHER for the IDENTICAL vehicle from one week to the next. I feel TOTALLY taken advantage of and I WILL NOT BE BACK! The rates for your vehicles are inconsistent and there's NO EXCUSE for that from (what was) a loyal customer!

I was more than satisfied with my rental. The representative at the desk made the process quick and easy for a last minute reservation at the airport. Even with my poor credit score E-Z rental was able to work with me and give me the best rate possible. I recommend E-Z Rent-A-Car for all your travel needs.

The car was fine, rate was good, as always, returning was easy and painless. My rental counter experience was less than ideal. The gentlemen started pitching optional services - upgraded car, insurance, prepaid gas, tolls - when I politely declined, he got a bit surly and went through the motions. During the approval process I asked several times what acronyms meant and he became quite condescending and dismissive.

Car was very dirty, we had to have it power washed even before we left the rental lot. Dirty seats. Windows dirty. I never received my last slip in my email. I will still use E-Z or Advantage rental. It would be nice to get a clean car for a change.

We rented a car in January, 27th until February 4th. It was ok. Had to wait over 3 hours to even get a car ready for us. We felt that we would use you guys again. We tried online to book for our trip on March 20th. Finally I did speak to someone at the desk (calling from Toronto and waited almost 45 min for someone to finally talk to). We thought everything was booked. Finally we came down to the rental place on March 20th with the shuttle and to be told there was no booking!!!! What more do I need to say!!! What a terrible experience. To rate you as a 1 star is very generous. Zero is more appropriate. We were told to try next door - just as bad. Awful. would never recommend or ever visit your rental place again.

Everything was ready and paperwork went quickly. Associate was a little pushy but I think she was just trying to be helpful. Shuttle driver was kind and helpful. I appreciate the vehicle upgrade. Drop off went smoothly as well. Will rent from them again. Thank you.

All went well, including airport pickup, the vehicle, efficient return, etc. My only complaint was insufficient counter staff when I picked up the car, leading to an unnecessary delay. Reservations should make it easy to predict when more staff is required.

Nice car. Nice price. No issues. Car was clean. New basic stuff. Perfect for what I needed. Will use them again. Onsite location is a big plus. Great gas mileage. Customer service was good. Not pushy but informative.

Wonderful to work with. Helped me out! Would use again! Thank you for all your help! Very kind customer service! (On phone)... You do need extra help at airport though! Only two people at counter and I counted 13 people in line.

Rented a car on a trip to SAN Diego. Counter staff was very helpful and courteous. Was offered an upgrade at a discounted price. Car had 15 miles on it, practically brand new vehicle. Great value and service. Overall awesome experience!! Highly recommend renting from E-Z Rent-a-Car.

Car should not have been rented. Picked it up, drove to hotel, transmission failed enroute to Boulder City next morning. Car picked up, friend drove me back to agency later in the day, my decision. Manager took VERY good care of me and "made me happy". A disaster turned into a pleasure! Thank you!

Much more affordable than other rental options. Had a very brief wait on line before I was attended to. Check in process was very smooth. Only issue I had was finding the rental kiosk at the airport because it was not as well marked as some of the other rental companies.

It was a smooth and easy process renting a car from E-Z Rent-A-Car. We will use them again. The van was easy to use, the check-in and check out processes were easy. We got a fair price and a great car.

It truly is E-Z to rent a car from you. We are in and out in no time. Your staff is always nice to us. We intend to stay with your company in our future travels. I like the clean cars we receive. Thank you.

I had never heard of them before but the prices were so much more competitive than leading competitor that I thought it was worth a try... I read some not so great and good reviews first and thought I will give them a try. We had a great experience! Very fair price, courteous staff, no surprise charges, and respected my decisions to decline optional services I didn't need. Thank you E-Z! Continue this pricing and service and you have a life long customer!

I've rented often from E-Z. However this experience was awful. When I rent a car they always tell me what I'm getting. Sometimes they offer a Crossover when I request a full size. I always decline because my father is in wheelchair and cannot get into those cars. She didn't tell me and told me she couldn't change it when I asked. I went outside and waited an hour to get the full size and they all had sticker issues. My father was anxiously waiting I could not wait anymore. They had no full size anyway. I left. Tried to get my father in it was a disaster. I spent far too many hours on the phone holding and not speaking to a human.

Great cars, great agency. My only comment would be that as more people have found out about you guys, the wait at the check-in counter is a little too long. Having said that, the LAX office was very easy to get to and very easy to get my car. (It's small in comparison to the big guys.)

The only issue was that the sign was not clearly marked at the airport in Dallas for which counter E-Z rental was. Everything else was perfect friendly staff, clean car. In fact I got a brand new car. Loved the service. Will definitely use you gain in the future!!!

This happened the weekend of an airport protest. Your driver was great. After he made sure all the renters for E-Z were on board her took people from rental car locations near you. I hope this will translate to new customers. I had to wait about 40 minutes for the shuttle. His was the first one we saw in that period.

I have been a frequent rental customer with E-Z for many years now. I have never had any bad experiences with them. Any minor problems I have encountered have been quickly resolved. They have excellent prices and great customer service. I never feel pressured to purchase more than I need. I will continue to rent with E-Z anytime I need a car rental.

We rented for a very fair rate... Extremely low and took "whatever" determined at pickup. And to my surprise it was a pickup. Okay since we were on highway and the larger size worked out well. We experienced a little trouble locating the rental that was somewhat obscured from the parking lot. But definitely would rent again.

Reserved a car for our vacation in Arizona. Arrived at Sky Harbor this past Tuesday and went to pick up the car. Stood in a short line for a really long time. The agent talked us into upgrading from a Toyota Camry to a Chevy Camaro convertible. Fine, thought our son would love it. Ended up spending more than twice as much as we were quoted but the upgrade was our choice. The insurance and additional driver fee was a surprise. Put the top down on the first day and it wouldn't go back up. Also couldn't unlock the trunk with our luggage and medications inside. Called customer service and they suggested we take it to a local Chevy dealer. Great way to spend our first day of vacation!

Rented a minivan from E-Z on February 22, 2017. The vehicle had bad tires. After driving it for 2 days, a rear tire was going flat. I called for service, and they actually had a team member bring me another vehicle where I was staying. All was well. On Monday, February 27, 2017, I returned the car. The agent there walked around the entire van with me, There was NO DAMAGE noted, and I was advised that everything was good. I boarded my flight and returned home.

Reserved a car thru E-Z Rental prior to our flight into FLL. Agreement states balance will be $158.24. After check at E-Z Rental (Advantage Rental Car) my balance was upped to $373.89. I understand there was a $200 security deposit, but that was added onto the $373.89 for a balance of $573.89 when my original quote was $158.24. I looked over my rental record once I got to my rental car. The customer service rep billed me for insurance that I did not ask for, nor want. I went back to have her remove the insurance and I was told it is the law in Florida. (My Insurance would cover a rental, I looked in to this prior to renting.)

At the Phoenix airport, we waited in line while three (sometimes only two) clerks dealt with a very long line of customers. Two of the clerks took what looked like lunch breaks while we waited. It took us almost two hours to get to the rental desk. The clerk was very accommodating, but we did not plan for a two-hour wait simply to pick up a car we had already reserved and paid for. What a ridiculous waste of time. E-Z may be inexpensive, but it's not cheap. You pay for your savings in wasted time.

Reserved a Toyota Camry but Tammy insisted she would upgrade us to a Rav since we had golf clubs. We told her we were fine with the Camry but she said she'd get us a great deal. Ended up costing us $300+ more for the week. Our bad, didn't look at the rental agreement she had us quickly sign but verbally she told us it was $45/day, not additional, just $45/day. Ended up that was the upgrade cost. She acted like this was a real deal for us, we paid $900 to rent a Toyota Rav for a week. For that price, I'd expect a Corvette convertible. Complained to Casey at Phoenix airport (very unprofessional) and also called corporate customer service with no resolution. Will never use them again.

So I rented a car from this company. Pick up was a 1:00 am after a long flight. At the desk I spoke with a kind lady that help me through my paperwork, or so I thought. She asked me if I wanted extra insurance which I said no, and was very pushy on getting a fuel purchase option (fpo). Once we talked about all the options I was left it initial all the paperwork. This is done on small screen that you use to swipe your card, in which you can only read two line at a time. After glancing through the first 3 out of 7 which all read "by initialing here you declined to purchase...". Now I know this part is my own fault, but I initialed by a #6 in the list label RLP (renter liability protection) saying I agreed to this. Completely missed it! Now when the paperwork printed out the deposit of $200.00 was on the bill and I ask that seems pretty high. She then explained the deposit will be refunded and the red flag went away.

I could not get my money back, could not get my bill. I send three mails but they did not respond yet. They said they will pay 200 USD back but they did not. The attitude of the workers in Los Angeles airport was bad. It is the worst company I have ever met. I am still trying to get my bill and money and still no response.

When I rented the car the Agent at the counter charge for the one day rental and the Deposit and he says in 10 days they will return the funds on my account and it's been 3 months and they haven't reimburse me the money. When I call the customer service and claims they don't give a solution.

I wish I had read the reviews about E-Z Rent-a-Car making false claims to customers about damage before I rented from them last week. I was given a rental vehicle in Boston which was damaged and that damage was noted when I picked up the car. The associate said that "some kid" had severely dented the car. I returned the car the next day during normal working hours at 3 PM. NO additional damage was noted when the car was returned.

The agent kept upcharging me, pressuring me, adding hidden fees with acronyms that upon inquiry were things I did not want. Ended up costing me double the quote. The agent tried to add everything he could. I said no, he put something else in the agreement. I was quoted with all taxes and fees, $138. The cost after the strong-arming, hidden fees etc. was $244. I'll never rent from them again. Scam. Stay away.

I must say, I will never rent a car from here again. Upon arrival in Orlando, Florida we went straight to the EZ rental desk. I figured something was fishy when this desk had no line and all the other rental car companies had several people waiting. The man who checked us in was quite snide in his remarks when I declined all of his upcharges. Fast forward to when we get the keys. Usually an associate inspects the vehicle for damages before you leave the premises, right? Not here. My fiance and I were told to do so ourselves. So I kindly asked for someone else to assist us in this process (since I've read reviews that this company makes false charges). Now mind you, my fiance is extremely knowledgeable on vehicles and he sees EVERYTHING. We check it out, and we see a couple paint marks and a microscopic indentation. No big deal. The associate comes over a few minutes later. He assures us there's no damage, so we leave.

We booked and paid in full for our car on 1/16/17. Card was charged and we arrived in Phoenix to pick up the car on 2/16/16. It was the only rental car company to have a line of people, and we stood in line for 45 minutes watching other travelers at Avis, Enterprise etc walk in and out with keys after only a few minutes. When we arrived at the counter after our long wait, I inquired as to why the process was taking so long, since we had already paid for our reservation. It should have been a quick process.

The car I received was defective. On the day I was to return the car, it wouldn't turn on. I found that oil tank had been dripping and even the filter came out of the tank. Since I could not turn it on I called E-Z Rent A Car and after waiting for 45 minutes to speak to a representative they told me to drop off the keys in the airport office, since I have a flight to catch and I could not wait for road assistance. I had to take an Uber to the airport and was already delayed for my flight. At the office in the airport I wouldn't receive any help. On the contrary they didn't want to believe the car had such a problem. They suggested that I may have even not used the appropriate fuel for the car, so until a mechanic could check the car they were going to keep my account open and charge me as if I haven't returned it. Unbelievable!

I rented a car from E-Z Rent-A-Car at the Atlanta airport from Jan 25, 2017 until Feb 8, 2017. I made a prepaid reservation for the car over 30 days in advance. Upon arrival I was told there were no cars available and I'd have to wait or go to another car rental company. Since I had pre-paid, discounted reservation it was unlikely I'd find another car at that price, so I elected to wait. I stood at the counter for over 45 minutes before a car came available. There was no apology for the lack of a car and no attempt was made to expedite getting one. When I picked up the car I found the electric seat would not move forward more than 1 1/2" from it's rearward most position, the tires were noticeably under inflated and very worn and the car was two years old with over 40,000 miles on it. I mentioned all this to the lady checking me out and she apologized for the car and for not having another replacement.

I'm so mad mostly with myself. I have never been treated so bad as a customer. After reading all bad reviews on Google and still gave them a try for they were advertising a great deal my advice STAY AWAY FROM THEM. From the porter lady to the branch "dis-manager" I really feel really sorry for all of them and even that they ruined my day and probably my trip since I have to spend 5 hrs dealing with customer service line and hotwire.com. I thank God for he gave patience and understanding over this situation and I pray for them but for the business really don't care much. I rarely take time of my life to write nor say anything negative but you guys Advantage really do honor your name taking advantage of your clients.

I am writing to express my frustration and disappointment with Advance/EZ Rent A Car. We had a confirmed reservation for a car for a week. This car was confirmed and prepaid for. After a very long day of travel and arriving at the Phoenix AZ airport location, we were informed there wasn't a car available and there was nothing they could do for us. The reservation states that there are no changes or cancellation accepted, yet they are able to inform us that there is not a car for us, and we are dismissed by the employee in charge…

I accidentally left 3 winter coats in the trunk of the car I returned to the Phoenix airport location yesterday. I called less than 30 minutes later from the airplane and got complaint ticket #**. Before takeoff, I did get a call back from the site manager. However, an hour or so later, he left me a message with his callback number explaining that my items had not been located or turned in. I have not been able to speak with anyone, the manager or anyone at the Lost and Found since, though I called back many times on the last 24 hours and have left messages and my number. Is it company policy to steal or throw away left behind items?

Hands down worst car rental experience I have ever had. They advertise that they are right in the Denver Airport, then shuttle you elsewhere. They also send you outside to wait for your shuttle then don't alert the shuttle so you wait 30 min before calling upset then they send the shuttle. Then you wait in a 1 hour plus line to get the car. Awful experience. I left out a bunch of other negative small details FYI. By the way this is for 2 people who reserved a car in advance.

E-Z Rent-A-Car's price was half that of Enterprise, which is what I usually use, so I gave them a try when we had on our family vacation. I booked online and when we got to the rental place, I was surprised that there were lines everywhere except at E-Z Rent. You could see the people were waiting for a really long time while in our case, there was one person ahead of us. It took him five minutes and then it was us. It was great and the car was awesome. They upgraded us for free, gave us a brand new car and I loved it. It also went smoothly and easily with their rep.

The price offered by E-Z Rent-A-Car was more reasonable and I made a reservation with them online when I went on a holiday vacation. Their staff were very pleasant, they explained everything to me and they were really efficient. The shuttle was real quick too. I would rent from them again.

My credit card was cloned and I was overcharged. I reserved thru Orbitz. Did not want to pay over the internet to protect my credit card. As soon as I left EZ Rent A Car, my bank contacted me due to 2 suspicious charges. I had not used the card before or after the rental car location. Not only my card was fraudulently charged, EZ Car Rental overcharged me without proper notification of an alleged hourly rate. They charged me 3 hours, for what I paid 2 days. They told me to return the car anytime before 11 pm. I did at 3 pm. WILL NEVER USE THIS PLACE AGAIN. Of course, I will dispute the charge.

The card I received was a real wreck. I picked it up late in the day after traveling for over 8 hours. The next day after some rest I viewed the car. It had rust around the trunk, and no less than 50 dings all around the car. The whining from the rear of the car was deafening. The tires were worn, and needed to be replaced. This was a true RENT A WRECK, and I paid $537.62 for 8 days. The biggest ripoff I ever experienced. I was the fool! Find somewhere else to rent a car on Maui!

We found E-Z Rent-A-Car in Orlando airport and I liked their terms and policy. There's no upsell and trying to push insurance on me. It's just the way I like to do business. We've been very happy with the fees and their reps have all been fine. The cars are fine, too. One had a puncture in it, but it was no big deal. Nothing happened to anybody. I'm very happy with E-Z and we prefer it all the time. Unless we have something that puts us off we will keep renting with them.

I booked the car online and it was a reasonable price. And we arrived after a really long flight: the woman added 2 insurances policies. I told her I had an insurance with my credit card. She said that the first one was compulsory and the second one was a mistake from the computer and that at the end of the rental we wouldn't have to pay for it (what a lie we had to pay for it...). She said that we also had to add the electronic device for the motorway even if told her that we didn't need it. She answered: "I can see it's your first time in LA." At the end we paid 3 times the price that we were supposed to pay! And the customer service said it was our fault! We said no to every things she proposed and it's our fault! And because we are foreigners there is nothing we can do about it.

I rented a car with a prepay option. I paid $186.89 on 10/14/16. My contract number was **. The problem is although we hope to never have a fault as a customer, it does happen. The true measure of a company is how to help the customer through the issues. I lost a key at the beach. It is important to note when I took possession of the car, I received a key and a ring. No remote... Now the key was lost in the sand at Ft. Lauderdale beach. I called E-Z Rent-A-Car and was on hold for two hours. I ended up calling from second phone while being plugged in at a bar and the next person told me I should call a local locksmith. He stated that is what they would do and note my account. I called a locksmith, who made a key on the spot and I saved the receipt. When I returned the car, the manager Alfredo said "This is not a key from the dealer, charge him $150" and walked away.

My sister told me about E-Z Rent-A-Car. And, I went with them because of their pricing. I had a problem, but it wasn't E-Z's fault. I got stuck in a blizzard and my flight was canceled. So, I had to change my reservations but I was caught in all these lines at the airport to try and get another flight. By the time I got it all straightened and I called E-Z Rent-A-Car, it was too late. I missed my reservation and I didn't get the same price and that was upsetting. I didn't think that was fair, but it wasn't the representative's fault. I missed two days of the vacation, which was horrible enough, and I got stuck in zero degrees when I was planning on laying on the beach. With that, I got a little unfriendly with the representative and it really wasn't his fault. So, I apologize but I took care of it over the phone not when I was at the rental car place.

I had a great experience with E-Z Rent-A-Car. The person who was at the counter was just fabulous. I was really happy. She was helpful, courteous, and gave all the required information. She was perfectly the kind of person who needs to be at the front desk. She did a really good job. However, the person who received the keys when I came back to return the car after 10 days was a bit rude to me. Due to the traffic I dropped the car about an hour and a half after suitable time. I asked for some consideration on the rate but he was really rude.

I've only been to Vegas one other time, and we didn’t have a car so we had a rental car scheduled. When we got to the airport, we were looking for that particular rental place, and we were told that it wasn’t in the airport. Since we were tired from the trip, we just went ahead with E-Z Rent-A-Car which is at the airport. They met us, talked to us and placing a reservation with them has been good. When we were returning the car, we just dropped it off, their rep checked it out and we were told that we're free to go.

Have used this company twice and both times were good. I would commend this company. The first time I made reservations with E-Z I admit I was a little apprehensive. Especially it being away from the airport. Transportation, pick up and return to airport was very easy.

We recently made a reservation online with E-Z Rent-A-Car and we had nice interactions with the reps who were easy to work with. Overall, it was very good.

I made a reservation through carrental8.com and they sent me a voucher to pick up my rental car at E-Z Rent-A-Car. This was my first time renting from them. I've never experienced any trouble renting a car before. However, today was different. I get to the counter and show my ID. I was told that since I live in Las Vegas locally that there would be restrictions placed on my mileage as well as a $350 deposit held on my card. They also told me I could not purchase additional insurance through them, that instead I had to show them a letter from my insurance company stating that I have full coverage insurance and it is transferable to this rental.

We've used E-Z Rent-A-Car several times in Seattle. Their price is right and they've got some fabulous people there. I do my reservations over the phone and their website is fairly easy to navigate compared to some. I would recommend E-Z Rent-A-Car to everybody.

I sent you multiple emails saying I needed only one reservation. When I tried to make reservation a message came up on screen that it was unavailable and try later. I tried again and same message came up. I discovered two reservations were made and charged. I emailed you immediately. You have no phone number and support did not respond. I reported to my credit card company. I will not use your services again.

Do not hire from this company. We had a terrible experience hiring a car for the duration of our stay from the LAX branch. Firstly our car smelt of smoke, but that was not our main issue. We arrived at LAX after a 14 hour flight, tired and ready to get to our hotel. The staff member who served us took us seemed to be in a hurry and asked us if we wanted to take out insurance on the car. We clearly stated NO as we had already organised car insurance coverage. The staff member then told us we were done and we had to sign where he had marked. We walked out and continued on our way. To our shock and horror we checked our credit card statement later in the trip and had been charged the additional insurance on the car despite advising we DID NOT WANT THIS. We immediately contacted the company and explained we already had insurance organised and this charge was an error.

E-Z Rent-A-Car is reasonably priced and in fact cheaper than other car rentals. Their customer service reps are also awesome. I've done my arrangements online and their website is nice and easy to use. I have no complaints.

This was the quickest and easiest car rental experience I've had. A month or so later I HAD to rent from Enterprise and it was miserable. The counter personnel were friendly and efficient, and the car was immaculate. Keep up the good work, E-Z!

This was my first experience with a rental car company that wasn't a large, well-known chain. The lines were a bit long but the service was very pleasant and the car was fine. I will definitely use them again.

When at the desk filling out the form the agent that was waiting on me to me that if I want to decline the extra coverages there are 8 questions on the left side just put your initials beside each question. Well I should of read each question because one of them was to purchase collision damage waiver for a 192.00 that I didn't want. So when I got back home and the credit card bill came there was 192.00 charge on there. I called E-Z rental and they did nothing about it. That woman should be fired for lying to me. Make sure you read everything on the contract. Also the car was a piece of junk.

We have never rented a car in a large airport so we were a little concerned at how long it would take and how complicated it might be. Instead, it was probably one of the easiest parts of our entire trip! The shuttle to the rental car terminal was fast & efficient. Our check in at the kiosk was quick and seamless. We were offered an upgrade which we took and the car was amazing. Returning the car was also very easy - didn't have to do anything but pull in and confirm what credit card we wanted to use. A great experience - I would definitely recommend E-Z Rental to my friends & Family.