E-Z Rent-A-Car Reviews

Reserved a car for our vacation in Arizona. Arrived at Sky Harbor this past Tuesday and went to pick up the car. Stood in a short line for a really long time. The agent talked us into upgrading from a Toyota Camry to a Chevy Camaro convertible. Fine, thought our son would love it. Ended up spending more than twice as much as we were quoted but the upgrade was our choice. The insurance and additional driver fee was a surprise. Put the top down on the first day and it wouldn't go back up. Also couldn't unlock the trunk with our luggage and medications inside. Called customer service and they suggested we take it to a local Chevy dealer. Great way to spend our first day of vacation!

Rented a minivan from E-Z on February 22, 2017. The vehicle had bad tires. After driving it for 2 days, a rear tire was going flat. I called for service, and they actually had a team member bring me another vehicle where I was staying. All was well. On Monday, February 27, 2017, I returned the car. The agent there walked around the entire van with me, There was NO DAMAGE noted, and I was advised that everything was good. I boarded my flight and returned home.

Reserved a car thru E-Z Rental prior to our flight into FLL. Agreement states balance will be $158.24. After check at E-Z Rental (Advantage Rental Car) my balance was upped to $373.89. I understand there was a $200 security deposit, but that was added onto the $373.89 for a balance of $573.89 when my original quote was $158.24. I looked over my rental record once I got to my rental car. The customer service rep billed me for insurance that I did not ask for, nor want. I went back to have her remove the insurance and I was told it is the law in Florida. (My Insurance would cover a rental, I looked in to this prior to renting.)

At the Phoenix airport, we waited in line while three (sometimes only two) clerks dealt with a very long line of customers. Two of the clerks took what looked like lunch breaks while we waited. It took us almost two hours to get to the rental desk. The clerk was very accommodating, but we did not plan for a two-hour wait simply to pick up a car we had already reserved and paid for. What a ridiculous waste of time. E-Z may be inexpensive, but it's not cheap. You pay for your savings in wasted time.

Reserved a Toyota Camry but Tammy insisted she would upgrade us to a Rav since we had golf clubs. We told her we were fine with the Camry but she said she'd get us a great deal. Ended up costing us $300+ more for the week. Our bad, didn't look at the rental agreement she had us quickly sign but verbally she told us it was $45/day, not additional, just $45/day. Ended up that was the upgrade cost. She acted like this was a real deal for us, we paid $900 to rent a Toyota Rav for a week. For that price, I'd expect a Corvette convertible. Complained to Casey at Phoenix airport (very unprofessional) and also called corporate customer service with no resolution. Will never use them again.

So I rented a car from this company. Pick up was a 1:00 am after a long flight. At the desk I spoke with a kind lady that help me through my paperwork, or so I thought. She asked me if I wanted extra insurance which I said no, and was very pushy on getting a fuel purchase option (fpo). Once we talked about all the options I was left it initial all the paperwork. This is done on small screen that you use to swipe your card, in which you can only read two line at a time. After glancing through the first 3 out of 7 which all read "by initialing here you declined to purchase...". Now I know this part is my own fault, but I initialed by a #6 in the list label RLP (renter liability protection) saying I agreed to this. Completely missed it! Now when the paperwork printed out the deposit of $200.00 was on the bill and I ask that seems pretty high. She then explained the deposit will be refunded and the red flag went away.

I could not get my money back, could not get my bill. I send three mails but they did not respond yet. They said they will pay 200 USD back but they did not. The attitude of the workers in Los Angeles airport was bad. It is the worst company I have ever met. I am still trying to get my bill and money and still no response.

When I rented the car the Agent at the counter charge for the one day rental and the Deposit and he says in 10 days they will return the funds on my account and it's been 3 months and they haven't reimburse me the money. When I call the customer service and claims they don't give a solution.

I wish I had read the reviews about E-Z Rent-a-Car making false claims to customers about damage before I rented from them last week. I was given a rental vehicle in Boston which was damaged and that damage was noted when I picked up the car. The associate said that "some kid" had severely dented the car. I returned the car the next day during normal working hours at 3 PM. NO additional damage was noted when the car was returned.

The agent kept upcharging me, pressuring me, adding hidden fees with acronyms that upon inquiry were things I did not want. Ended up costing me double the quote. The agent tried to add everything he could. I said no, he put something else in the agreement. I was quoted with all taxes and fees, $138. The cost after the strong-arming, hidden fees etc. was $244. I'll never rent from them again. Scam. Stay away.

I must say, I will never rent a car from here again. Upon arrival in Orlando, Florida we went straight to the EZ rental desk. I figured something was fishy when this desk had no line and all the other rental car companies had several people waiting. The man who checked us in was quite snide in his remarks when I declined all of his upcharges. Fast forward to when we get the keys. Usually an associate inspects the vehicle for damages before you leave the premises, right? Not here. My fiance and I were told to do so ourselves. So I kindly asked for someone else to assist us in this process (since I've read reviews that this company makes false charges). Now mind you, my fiance is extremely knowledgeable on vehicles and he sees EVERYTHING. We check it out, and we see a couple paint marks and a microscopic indentation. No big deal. The associate comes over a few minutes later. He assures us there's no damage, so we leave.

We booked and paid in full for our car on 1/16/17. Card was charged and we arrived in Phoenix to pick up the car on 2/16/16. It was the only rental car company to have a line of people, and we stood in line for 45 minutes watching other travelers at Avis, Enterprise etc walk in and out with keys after only a few minutes. When we arrived at the counter after our long wait, I inquired as to why the process was taking so long, since we had already paid for our reservation. It should have been a quick process.

The car I received was defective. On the day I was to return the car, it wouldn't turn on. I found that oil tank had been dripping and even the filter came out of the tank. Since I could not turn it on I called E-Z Rent A Car and after waiting for 45 minutes to speak to a representative they told me to drop off the keys in the airport office, since I have a flight to catch and I could not wait for road assistance. I had to take an Uber to the airport and was already delayed for my flight. At the office in the airport I wouldn't receive any help. On the contrary they didn't want to believe the car had such a problem. They suggested that I may have even not used the appropriate fuel for the car, so until a mechanic could check the car they were going to keep my account open and charge me as if I haven't returned it. Unbelievable!

I rented a car from E-Z Rent-A-Car at the Atlanta airport from Jan 25, 2017 until Feb 8, 2017. I made a prepaid reservation for the car over 30 days in advance. Upon arrival I was told there were no cars available and I'd have to wait or go to another car rental company. Since I had pre-paid, discounted reservation it was unlikely I'd find another car at that price, so I elected to wait. I stood at the counter for over 45 minutes before a car came available. There was no apology for the lack of a car and no attempt was made to expedite getting one. When I picked up the car I found the electric seat would not move forward more than 1 1/2" from it's rearward most position, the tires were noticeably under inflated and very worn and the car was two years old with over 40,000 miles on it. I mentioned all this to the lady checking me out and she apologized for the car and for not having another replacement.

I'm so mad mostly with myself. I have never been treated so bad as a customer. After reading all bad reviews on Google and still gave them a try for they were advertising a great deal my advice STAY AWAY FROM THEM. From the porter lady to the branch "dis-manager" I really feel really sorry for all of them and even that they ruined my day and probably my trip since I have to spend 5 hrs dealing with customer service line and hotwire.com. I thank God for he gave patience and understanding over this situation and I pray for them but for the business really don't care much. I rarely take time of my life to write nor say anything negative but you guys Advantage really do honor your name taking advantage of your clients.

I am writing to express my frustration and disappointment with Advance/EZ Rent A Car. We had a confirmed reservation for a car for a week. This car was confirmed and prepaid for. After a very long day of travel and arriving at the Phoenix AZ airport location, we were informed there wasn't a car available and there was nothing they could do for us. The reservation states that there are no changes or cancellation accepted, yet they are able to inform us that there is not a car for us, and we are dismissed by the employee in charge…

I accidentally left 3 winter coats in the trunk of the car I returned to the Phoenix airport location yesterday. I called less than 30 minutes later from the airplane and got complaint ticket #**. Before takeoff, I did get a call back from the site manager. However, an hour or so later, he left me a message with his callback number explaining that my items had not been located or turned in. I have not been able to speak with anyone, the manager or anyone at the Lost and Found since, though I called back many times on the last 24 hours and have left messages and my number. Is it company policy to steal or throw away left behind items?

Hands down worst car rental experience I have ever had. They advertise that they are right in the Denver Airport, then shuttle you elsewhere. They also send you outside to wait for your shuttle then don't alert the shuttle so you wait 30 min before calling upset then they send the shuttle. Then you wait in a 1 hour plus line to get the car. Awful experience. I left out a bunch of other negative small details FYI. By the way this is for 2 people who reserved a car in advance.

E-Z Rent-A-Car's price was half that of Enterprise, which is what I usually use, so I gave them a try when we had on our family vacation. I booked online and when we got to the rental place, I was surprised that there were lines everywhere except at E-Z Rent. You could see the people were waiting for a really long time while in our case, there was one person ahead of us. It took him five minutes and then it was us. It was great and the car was awesome. They upgraded us for free, gave us a brand new car and I loved it. It also went smoothly and easily with their rep.

The price offered by E-Z Rent-A-Car was more reasonable and I made a reservation with them online when I went on a holiday vacation. Their staff were very pleasant, they explained everything to me and they were really efficient. The shuttle was real quick too. I would rent from them again.

My credit card was cloned and I was overcharged. I reserved thru Orbitz. Did not want to pay over the internet to protect my credit card. As soon as I left EZ Rent A Car, my bank contacted me due to 2 suspicious charges. I had not used the card before or after the rental car location. Not only my card was fraudulently charged, EZ Car Rental overcharged me without proper notification of an alleged hourly rate. They charged me 3 hours, for what I paid 2 days. They told me to return the car anytime before 11 pm. I did at 3 pm. WILL NEVER USE THIS PLACE AGAIN. Of course, I will dispute the charge.

The card I received was a real wreck. I picked it up late in the day after traveling for over 8 hours. The next day after some rest I viewed the car. It had rust around the trunk, and no less than 50 dings all around the car. The whining from the rear of the car was deafening. The tires were worn, and needed to be replaced. This was a true RENT A WRECK, and I paid $537.62 for 8 days. The biggest ripoff I ever experienced. I was the fool! Find somewhere else to rent a car on Maui!

We found E-Z Rent-A-Car in Orlando airport and I liked their terms and policy. There's no upsell and trying to push insurance on me. It's just the way I like to do business. We've been very happy with the fees and their reps have all been fine. The cars are fine, too. One had a puncture in it, but it was no big deal. Nothing happened to anybody. I'm very happy with E-Z and we prefer it all the time. Unless we have something that puts us off we will keep renting with them.

I booked the car online and it was a reasonable price. And we arrived after a really long flight: the woman added 2 insurances policies. I told her I had an insurance with my credit card. She said that the first one was compulsory and the second one was a mistake from the computer and that at the end of the rental we wouldn't have to pay for it (what a lie we had to pay for it...). She said that we also had to add the electronic device for the motorway even if told her that we didn't need it. She answered: "I can see it's your first time in LA." At the end we paid 3 times the price that we were supposed to pay! And the customer service said it was our fault! We said no to every things she proposed and it's our fault! And because we are foreigners there is nothing we can do about it.

I rented a car with a prepay option. I paid $186.89 on 10/14/16. My contract number was **. The problem is although we hope to never have a fault as a customer, it does happen. The true measure of a company is how to help the customer through the issues. I lost a key at the beach. It is important to note when I took possession of the car, I received a key and a ring. No remote... Now the key was lost in the sand at Ft. Lauderdale beach. I called E-Z Rent-A-Car and was on hold for two hours. I ended up calling from second phone while being plugged in at a bar and the next person told me I should call a local locksmith. He stated that is what they would do and note my account. I called a locksmith, who made a key on the spot and I saved the receipt. When I returned the car, the manager Alfredo said "This is not a key from the dealer, charge him $150" and walked away.

My sister told me about E-Z Rent-A-Car. And, I went with them because of their pricing. I had a problem, but it wasn't E-Z's fault. I got stuck in a blizzard and my flight was canceled. So, I had to change my reservations but I was caught in all these lines at the airport to try and get another flight. By the time I got it all straightened and I called E-Z Rent-A-Car, it was too late. I missed my reservation and I didn't get the same price and that was upsetting. I didn't think that was fair, but it wasn't the representative's fault. I missed two days of the vacation, which was horrible enough, and I got stuck in zero degrees when I was planning on laying on the beach. With that, I got a little unfriendly with the representative and it really wasn't his fault. So, I apologize but I took care of it over the phone not when I was at the rental car place.

I had a great experience with E-Z Rent-A-Car. The person who was at the counter was just fabulous. I was really happy. She was helpful, courteous, and gave all the required information. She was perfectly the kind of person who needs to be at the front desk. She did a really good job. However, the person who received the keys when I came back to return the car after 10 days was a bit rude to me. Due to the traffic I dropped the car about an hour and a half after suitable time. I asked for some consideration on the rate but he was really rude.

I've only been to Vegas one other time, and we didn’t have a car so we had a rental car scheduled. When we got to the airport, we were looking for that particular rental place, and we were told that it wasn’t in the airport. Since we were tired from the trip, we just went ahead with E-Z Rent-A-Car which is at the airport. They met us, talked to us and placing a reservation with them has been good. When we were returning the car, we just dropped it off, their rep checked it out and we were told that we're free to go.

Have used this company twice and both times were good. I would commend this company. The first time I made reservations with E-Z I admit I was a little apprehensive. Especially it being away from the airport. Transportation, pick up and return to airport was very easy.

We recently made a reservation online with E-Z Rent-A-Car and we had nice interactions with the reps who were easy to work with. Overall, it was very good.

I made a reservation through carrental8.com and they sent me a voucher to pick up my rental car at E-Z Rent-A-Car. This was my first time renting from them. I've never experienced any trouble renting a car before. However, today was different. I get to the counter and show my ID. I was told that since I live in Las Vegas locally that there would be restrictions placed on my mileage as well as a $350 deposit held on my card. They also told me I could not purchase additional insurance through them, that instead I had to show them a letter from my insurance company stating that I have full coverage insurance and it is transferable to this rental.

We've used E-Z Rent-A-Car several times in Seattle. Their price is right and they've got some fabulous people there. I do my reservations over the phone and their website is fairly easy to navigate compared to some. I would recommend E-Z Rent-A-Car to everybody.

I sent you multiple emails saying I needed only one reservation. When I tried to make reservation a message came up on screen that it was unavailable and try later. I tried again and same message came up. I discovered two reservations were made and charged. I emailed you immediately. You have no phone number and support did not respond. I reported to my credit card company. I will not use your services again.

Do not hire from this company. We had a terrible experience hiring a car for the duration of our stay from the LAX branch. Firstly our car smelt of smoke, but that was not our main issue. We arrived at LAX after a 14 hour flight, tired and ready to get to our hotel. The staff member who served us took us seemed to be in a hurry and asked us if we wanted to take out insurance on the car. We clearly stated NO as we had already organised car insurance coverage. The staff member then told us we were done and we had to sign where he had marked. We walked out and continued on our way. To our shock and horror we checked our credit card statement later in the trip and had been charged the additional insurance on the car despite advising we DID NOT WANT THIS. We immediately contacted the company and explained we already had insurance organised and this charge was an error.

E-Z Rent-A-Car is reasonably priced and in fact cheaper than other car rentals. Their customer service reps are also awesome. I've done my arrangements online and their website is nice and easy to use. I have no complaints.

This was the quickest and easiest car rental experience I've had. A month or so later I HAD to rent from Enterprise and it was miserable. The counter personnel were friendly and efficient, and the car was immaculate. Keep up the good work, E-Z!

This was my first experience with a rental car company that wasn't a large, well-known chain. The lines were a bit long but the service was very pleasant and the car was fine. I will definitely use them again.

When at the desk filling out the form the agent that was waiting on me to me that if I want to decline the extra coverages there are 8 questions on the left side just put your initials beside each question. Well I should of read each question because one of them was to purchase collision damage waiver for a 192.00 that I didn't want. So when I got back home and the credit card bill came there was 192.00 charge on there. I called E-Z rental and they did nothing about it. That woman should be fired for lying to me. Make sure you read everything on the contract. Also the car was a piece of junk.

We have never rented a car in a large airport so we were a little concerned at how long it would take and how complicated it might be. Instead, it was probably one of the easiest parts of our entire trip! The shuttle to the rental car terminal was fast & efficient. Our check in at the kiosk was quick and seamless. We were offered an upgrade which we took and the car was amazing. Returning the car was also very easy - didn't have to do anything but pull in and confirm what credit card we wanted to use. A great experience - I would definitely recommend E-Z Rental to my friends & Family.

Probably easiest and most efficient car rental for both pickup and return ever experienced. No concerns with the rental process, delivery of vehicle, quality of vehicle, and smooth, quick and efficient return and check in. Thanks for easy, no hassle experience.

I loved renting from this company. Was 1st time and we will be using them again. Service was great, fast too. I did have a hard time reaching someone by phone at store or 1800 prior to rental but when I did he was friendly and polite reassuring me about the rental. Comfort - I seen car was small and was like "oh nooo" but when inside was very roomy and gas was easy on the wallet so I was super happy! Thank you for making the return easy as well!

Minivan - I have used E-Z multiple times while visiting my son in college. I find their prices to be the best and their location to be very convenient. The customer service staff has always been courteous and helpful. I would recommend E-Z to my friends and family.

I liked E-Z Rent-A-Car's price so I went with them and made a reservation online. Everything was fine. The only complaint I have was when I went to pick up the car at the airport, the gentleman at the counter was non-stop trying to sell me extra add-ons. He literally took so long trying to upsell me and I was very, very frustrated. I rented a Prius and it was fine but the rep was insistent that I needed to upgrade that car. And he went on and on about how he can give me an upgrade and that he'd give it to me for a $100. Then he said he'd give it to me for $60. Then if I had AAA, he'd mark it down to $30. It was annoying and I told him that I just want the car I rented. He said his computer was working slow and we've been waiting all that time for the computer to load.

Airport: Seattle (SEA) with a consolidated rental car facility with reservations on 1 floor and auto pickup on floors below. COLD day, wind blowing, rainy (hey, Seattle!), and Res desk is EMPTY except for small sign saying "go to pickup desk downstairs". OK, go there, pickup floor is OPEN to outside temp & COLD, get in line. Nice, but cold/weary, staff trying hard, but res system slow & troublesome. Takes 20 minutes to get car, off to BAD start. Next time, if same sign, will go elsewhere. FAST!

I don't usually write reviews, but your company is fantastic. I got a terrific deal on my 3-day rental in Seattle, and the people helping me at both the pickup and drop off counters/sites were friendly and helpful. They made me feel good about renting with E-Z. I definitely will use E-Z again in the future for my rental needs. THANK YOU. :-)

I had reserved a car like a Toyota Camry. The guy at the desk tried three different cars, but they apparently weren't tabbed or something like that, so he could not rent them. Finally he suggested a Volkswagen Jetta. Having never driven one, I said okay. The car was fine overall. However, I found that I do not like Volkswagen. It was nearly impossible for me to get my legs out of that car--my legs are long, that car rides low, and it was a struggle, every time. I won't be getting another Volkswagen. Not ever.

We have rented with you 2 years in a row. Very happy with how fast and hassle-free it was. No one asked me 100 questions. Just a few and we were on our way. Fast and easy. We will rent again.

Friendly greeting and no lineup at the rental counter was a very good start. The rate was excellent and we were offered a good deal on an upgrade which we accepted. The car was excellent. No problems with the rental period at all. The return was quick and efficient.

My experience with E-Z was great but I accidentally lost the suction cup part of my Garmin GPS. I likely dropped it in the backseat where I was repacking my carry-on bag. I reported this immediately but no one ever got back to me. Can you find it?

I rented a car with another agency at the Ft. Lauderdale airport. They did not have a car for me because of the high demand that weekend (Art Basel). The agent at E-Z offered a comparable car at the same price and I was thrilled. The service was top-notch and I was very satisfied! I will recommend E-Z to anyone!

The employees were helpful and friendly. The car was nice, and the transportation to and from the airport was great. I liked driving to and from their location instead of having to negotiate in airport. Will definitely use them again.

Pretty much everything about what we did was wonderful. Car was great. The price was wonderful. The only problem we had was picking up the car. There were two people helping us and the line went out the door of the terminal area. Then one of the two decided to take a smoke break and was gone for 15 minutes. So our wait was about an hour and a half to get our car. Everything except that was extremely wonderful.

Actually 2 things. I had to bring the car back because the check engine light came on. I tried to call the LAX location to make sure they would have a car to replace it with. I spent over a half hour on hold just to speak to anyone and I got inaccurate information. Even with this the price and overall experience was pretty good. So when we headed back from our Christmas vacation we reserved another car from you. When we shuttled to your lot we were told we needed the entire declaration page from our insurance policy before we could rent the car. We had to Uber home and come back the next day. I understand the policy but you need to make sure if you are going to require that you tell customers ahead of time and in fact inform them prominently. Very annoying.

I picked up my vehicle with an easy process. The location was rather dark and I could not see the condition of the tires. When I arrived at my hotel, I noticed the front tires both had considerable tread wear, with the noise bands showing prominently. Over the days I kept and drove the vehicle, I had to allow for much more stopping distance than normal. During several periods of rain, I was concerned about hydroplaning and drove at speeds to avoid that. My feeling is that this vehicle should have had a new set of front tires to avoid this problem.

The sales reps are very knowledgeable and helpful. The cars are well maintained and at a good rental rate. Pick up and drop off was very easy and I found no problem in any area of this transaction. All the worker we encountered was extremely welcoming and I will be using this company in the future, this was my first time and won't be my last.

Rental car in Ft. Lauderdale, Fla. Pick up counter person was very helpful and efficient when I picked up rental car. The car that I chose was ready and ran well for our trip. When I dropped off the car, turn in was quick and easy.

I had to wait almost 15 mins to be taken care of. Not a happy camper. Everything would have gone right if more workers were on staff behind the counter. The car I had was fine and okay with gas. I will continue to rent from E-Z Rental in the future.

So far I must say that I've had no problems with E-Z except a few minor hiccups that were sorted out in no time. They are affordable and pleasant to deal with. I've been renting with them for some time and the service has always been good. That's why I'll keep renting there.

We were upgraded to a brand new SUV which was perfect for the snowy weather we encountered. It was a prompt pickup by the shuttle at the airport and great service at the counter. I would have liked a little more details on where and how often to expect the shuttle, however.

I have rented with this company before and have usually enjoyed the experience...but I was very surprised that my bill was $40 more than what I had reserved and when I talked to a representative about my return time, I was told that the reservation would be billed by every 24 hours. My reservation stated 420.00 and it was billed to me at 460.00. This is approximate and I just wish it was billed at what I reserved.

If you find any items in the car when customer returned a car, you must keep it with customer's name and let them know you found it unless you hired thief as your employee. I lost something and I reported it but you have so many found items but nobody knows who's it. Thank God it was not over 50 dollar. Other than that, your service was great. Thanks.

I did not expect much as I had never heard of EZ, but I needed a reasonable car that I could return VERY EARLY the next day since my flight was at 6:15 am. Called and verified hours, then made reservation online - very easy... the car was kind of dinged up but we noted all and that was not an issue (at that price). The car was super, fast - smooth and easy to drive. We had a great time in Miami and no problem with the shuttles or the early turn in. Great value!!

Not bad at all. I got the car I wanted at a good rate. Fairly quick service and hassle free from start to finish. Car itself was in pretty rough shape with an interior smell. However was an overall good experience using EZ Car for the first time.

I reserved a car in September/October from E-Z Rent-A-Car on Dec 2nd, 2016. My options on the web were to pay immediately or to pay when we arrived at the rental car agency. I was unaware that the price would be remarkably different if I chose the latter. I rented this car months in advance to avoid paying the cost of a rental car on the spot when we arrived at our destination. The flight from Calgary was delayed due to heavier than normal traffic at the LAX airport. We were delayed in Calgary for almost 2 hours. When we arrived at LAX the shuttle bus service to the rental car agency took almost 25 minutes. As we stood there waiting for the rental shuttle as many as 3 to 4 other rental shuttles came and went from the same company, AVIS, ENTERPRISE, BUDGET etc. I assured myself that because I got a good deal on the rental car by reserving early I would put up with the delay in shuttle service. The shuttle when it arrived was standing room only.

Terrible Service: almost a 2 hr wait for my reservation. They promised to make up for but never did. Their facility was extremely dirty, Poorly disorganized, I was concerned for my safety. Beware. Stay away from this fraud of a business in Dallas Tx.

I see reviews similar to my experience but still have to say I will never again rent a vehicle from their location in Denver, Co and hope to discourage others. My experience was a combination of things that cost me a lot of money before it was over with. First of all, a rental car company should not rent vehicles with damages. Maybe this explains why their prices are usually lower than other agencies, because they don't maintain and repair their vehicles. But, you have to very careful in checking out the vehicle before you leave the lot.

E-Z Rent-a-Car is FALSELY CHARGING me for damage that I am not responsible for. Here is my story: When I arrived at the car rental, the line was not long but I waited for approx 45 mins. Finally when I got to the desk, the service rep kept pressuring me to buy toll road pass and rental insurance but I turned them both down. I think the service desk make commissions on these add-ons, so when I said no, he still kept pressuring... It was really annoying and stressful. Maybe this is why the line took so long.

The customer service reps who I've dealt with were perfect. I have done my reservations online and their website is good. I also liked that E-Z Rent-A-Car had a lower cost compared to the other car rental companies.

Terrible car rental company, coming from somebody who has frequently rented cars. So many hidden fees and added on fees. Rented from them in Puerto Rico when we went there for a second time, the first time we rented from Dollar car rental. Had no problems from Dollar. Their rental car service included an EZ-pass for the multiple toll roads within Puerto Rico. EZ car told us that we could no longer pay the tolls cash so they recommended we PURCHASE the EZ pass for "an additional activation fee plus a daily rate fee." Well, come to find out, once our GPS accidentally directed us onto a toll road (b/c we were taking alternate routes the entire time, another option to the daily fee ridiculousness) we learned at the exit that WE COULD PAY CASH... LIES, LIES, LIES EZ CAR RENTAL.

We were in Vegas and needed a way to get around. We ended up with E-Z Rent-A-Car and my interactions with their staff was good. The process was great On the way into the airport, dropping the car was really easy and that was one of the most important things ‘cause that didn’t hold me up. I like the way that was done. The only problem was getting from the airport to the car rental place which can be confusing if you have never been there.

We went for a vacation in Florida and we also wanted to take time to see our relatives over there. I did my reservation online with E-Z Rent-A-Car. I paid using my credit card and I only have to fill blanks with my credit card information, so it was pretty straight forward. We got a discount because we paid in advance, seems we got a better deal that way. Everything was mostly already settled, the only thing that we needed at the moment was the passes for the tolls. We didn't set that up in the bank, and has to be done over there.

We used your service at Orlando Airport. The service at the terminal desk was friendly and quick. Service at pick-up area was also quick. Upon return was easy and uneventful. We will use this company again in the future. We will also recommend to family and friends visiting the Orlando area.

We had a trip to Florida and chose to rent from E-Z Rent-A-Car because my husband did not want to be confined. He reserved on the phone and the reps he talked to were friendly. Then the rep was pleasant when he picked the car up and also when he returned it. However, he thinks left around $2 deposit and only got back $1-something. But everyone was polite and they helped him with what he needed.

Consistent great customer service. Flight late but our resv. ready when we arrived at booth. Our rental agent (will track down her name), but very helpful and pleasant. Appreciated after a long day of delay. We hope that the E-Z management recognizes the great employee(s) and manager Lisa you have. As this transition to Advantage takes place, keep in mind why customers return... Great employee service!

This is first time I was with E-Z Rent-A-Car in LAX airport. I was rent for 4 days to visit my mother. I trust their systems that why the car had 474 miles in the car. When I returned they said the car had 0 miles in there and they charge me for 1100 miles total 303.26 and the second problem I put my car insurance in the car rental but they still charged me for 72 dollars. I feel I been cheat and I talked to manager Yolanda. She said she didn't know and asked me to pay exactly amounts.

I was in the Florida area taking care of some business, and I had flown into the airport and needed a rental car. I went with E-Z Rent-A-Car based on their price and availability. The reservation process, which I did online, was fine. However, we had a lot of issues when picking up the car. When we arrived to pick up the car, there was a line of a couple of people ahead of me. The line steadily grew as we were waiting. There were two folks working for the company, and right about the time we arrived, one of them left to take care of something else. The company does not have adequate staff. In my opinion, one person is not enough for a major international airport.

I needed transportation for an out of state business trip so I decided to rent a car. I rented from E-Z Rent-A-Car through Priceline. They gave me a good deal. The representatives at the rental were very helpful and my experience was great.

I have rented from this site three times and each time has been good. This last time was great though. The customer service was very helpful and efficient! We originally got a Prius but couldn't figure out how to turn the car on. We went to the kiosk to ask for help but instead were given a new car and an upgrade. We were so appreciative!

Always taken care of in an efficient and friendly manner. The manager is very friendly and recognizes me from previous bookings. As long as the rate is fair, I will continue to book at E-Z. Please continue to send me promotions for Las Vegas.

1 week rental. We had a great representative in Orlando. She was very pleasant. The car she gave us ran & drove great. We would recommend E-Z Rent-A-Car to anyone. We were very happy with your rental rates. Plan to use your company again. Thanks.

We were very pleased with the rental process as well as with the vehicle rented. Khalil who processed my rental as well as the return was very friendly & helpful. Suggestion: Put the EZ Toll device in every vehicle instead of making it an option please. We inadvertently drove through an automated toll. By the time we realized it was too late to move over to the pay lane.

Sharon (?) at the SeaTac rental car facility is a very kind, patient and competent sales person. I appreciate her service when I check in. She has helped me several times. E-Z is a good rental company. Never have had a poor experience with them. Only thing that could improve is a cheaper price!

Everybody at E-Z Rental Car was fantastic. There were a couple of people who were hard to communicate with due to a language barrier, but they were very polite and helpful. They weren't front agents, though. They were people parking and washing cars. Another thing that was very memorable with E-Z is that their signage to get to their booth was not good. I walked up a set of stairs and saw the signages of Hertz, Thrifty, and E-Z. The arrow was to the left, so I took a left, which took me into a giant parking garage. And as I entered the parking garage, there was another sign that showed Hertz and Thrifty, but there was no arrow for the E-Z destination. The signage was incomplete and it was very far away. From the direction I came from, it would help people if the signage was better. I was very frustrated when I got to the booth, but after that, everything was great. The car and the people were great, and it was easy to return the car.

I purchased my car rental online... and was quoted $200. By the time I checked out the price doubled! Not happy about that. Everything else was good. The service was nice and the car was suitable for my needs. The only thing was the "ding" once I got home and couldn't dispute it...

This is the first time I have personally rented a car on a trip. (My husband has always handled the rentals.) I rented from the DFW Int'l location. The agents are extremely professional and personal at the same time. The check out was easy and the turn in even simpler.

This was my first time renting a car and I was very impressed with the service and car. I was provided with an upgrade to an SUV which was very good because I was visiting the Arches and Canyonlands National Parks. I was well treated when I picked the car up as well as when I returned it. I only used the shuttle service coming from the airport which was also quite fine. Everyone was very friendly. Thanks so much!

I had the best experience. I got a free big upgrade, due to the requested car size was not available. I had so much fun in my rental car. Thank you so much E-Z Rental for making my vacation so much better.

Rented a car from the airport to get back and forth to niece's wedding and travel. Great rental experience and car was more generous than we expected. We will rent from you again and have passed your name along, as well! Thanks again!

We had a good experience with E-Z Rentals and two things I remember quite well. The agent was a pleasant young man, however, when we were picking up our car he told us our credit card was not suitable for insurance purposes even though the bank says it is and which is why we use the card. The agent says it is a secondary plan even though we used this card in Ireland. That was disappointing.

I was thrilled with the service, and the speed at which my pick-up was completed!! I received an upgrade and was pleased with the car. When renting a car I will check first to see if one is available through E-Z rentals!!

Needed a car for a few days in Austin. Part of the trip required a drive to East Texas. Rented through Priceline. Folks at the counter were friendly and courteous and it didn't take very long at all. I figured that for the price, I was going to get a well-used, long-of-tooth, high mileage, beater. Not so. As I walked by their fleet in the garage, the cars all looked fairly new and in great shape. I got a brand new Camry. Under 2k on the odometer! Comfortable. Good on gas. Return was quick and easy. Based on this experience and the price, I would use them again and recommend them to friends.

E-Z Rent-A-Car is my usual rental company when I visit my house by Daytona. They are usually the lowest price and conveniently located downstairs in the airport with pickup/dropoff across the street. No waiting for a shuttle. They also are not high pressure sales people, like some of the competitors. Your counter agents are always courteous and helpful. Thank you.

Check-in process was good, but initial car had flat tire warning light on. Staff quickly changed it to a different car and the new one was a good vehicle. Had no problems during rental period, and return was fast and efficient, and the cost was reasonable.

A car clicker would not work and they upgraded me for free. The toll thing is bogus because I only went through one toll the whole time and paid about $30.00 for it. Other than that great place to rent from.

We had a wonderful experience, would definitely use this company again. The agent at the counter was very very nice even considering it was at after 2am. Her was very helpful and made our experience a very pleasant one to say the least.

We were at Disney World for the week and I needed transportation. I had booked through another company but when I got there, they were no longer at the airport. Somebody from E-Z Rent-a-Car was standing out in front and he thought we were struggling because we were looking for the counter. He asked if we needed some help so I told him what was going on. He said that other company wasn't there anymore and that whatever rate we had, they'll match. I said, "All right! Done!" But the rental car had some wear-and-tear on it! There was a panel up under the driver side where there's protected wiring that kept falling off, which we could not fix. It was a little annoying. I'm used to jumping in a car with 300 miles on it and the rental car had 25,000 miles on it.

My sister and I were both going to rent a car ‘cause we were going to Disney World. My sister used E-Z Rent-A-Car before and we went with them. I made the reservation online and it was a quick and simple process. Their reps were very helpful, but the problem I had with them was everything was done electronically on a little signature pad in front of me. I had to read everything, click okay and sign. We went over it verbally and I told their rep that I only wanted the minimal sort of thing ‘cause my sister did it two hours before I did it. He assured me that was what was going to happen. In the process, he added an extra $100 worth of coverage that I specifically said I did not want. But because I was going through it with the signature pad and was told to sign, I didn’t realize that I agreed to it until it was already printed out.

I was traveling and made an online reservation with E-Z Rent-A-Car mostly because of their price. It was very speedy and cordial on both ends, and I was very pleased with the experience. The service was excellent!!! (September 2016)

Attempted to rent a mini-van from E-Z Car Rental's DFW airport location. When booking it on Travelocity, the booking clearly stated Unlimited mileage, and there were no restrictions or exceptions listed in the "Rules and Restrictions" section. Once we arrived at the rental counter on the day of the reservation, we were told by the attendant that the unlimited mileage did not apply to local residents and that a 150 mile/day restriction existed, above which a $0.55 per mile fee would be added. In addition they said that the vehicle could not be taken out of state. Well, given I had rented the mini-van to take my family to New Orleans, Louisiana from Dallas, Texas for Thanksgiving, this was totally unacceptable. The manager refused to assist in any way, even when presented the terms and conditions from Travelocity. He stated that the conditions existed to avoid high mileage on his rentals.

Let me begin by saying that my experience and dealings with EZ Rent-A-Car has been nothing but horrendous over the past 7 months. I must say that this has been the worst travel related experience that I have encountered in my lifetime. I am not usually one to complain and I'm very easy to work with/go with the flow kind of girl, but this whole experience had me fuming.

I rented a car at E-Z Rent-A-Car in Montreal (Dorval YUL); I did this through PRICELINE.COM. Priceline advertised ''Unlimited free KM!" I was supposed to get a Chrysler 200 and got a Toyota Corolla with bad snow tires. The rental agreement at the rental place was sneaky in having me pay attention to all other areas of the contract but avoided showing me the 200 free km per day (which I was not drawn to as the Priceline confirmation said clearly FREE UNLIMITED KM. Upon returning the car, I tended my contract to have it closed. They did so and from the projected fee of 39.39 per day, the bill escalated to 172.32 for two days. Part this I will assume such as the gas and the reasonable taxes. However, there are items such as $50.00 for additional millage, PLF (have no Idea what this is for) 16.95%... Energy tire fee at $6 per day... VLATR (what is this) at 4.95 per day. Total unadvertised charges: Approximately $88.00 cdn.

Our flight arrived 2 hours late. I had a reservation through Priceline for a full size car for 5 days with a quote of $257. Due to the 2 hour late arrival they would not honor my Priceline reservation. They gave me the same full size car at the full rate which came to $372. I had no other choice but to accept the rate. I feel they took advantage of me. There was no reason for them not to honor the reservation since they gave me the same car anyway. Stay away from these people.

Do not rent cars from this company please, is a total rip off. I end up paying more than $1,300.00 dollars for a SUV that at first the estimate was $580.00 for a Week, they start charge you without your authorization a different rate from the one that you agree at first. BE AWARE!!! And you try to make a complain and is an lose end. So DO NOT RENT FROM EZ RENT A CAR!!!

The automobile AC did not work. I had left Boston Airport and went to Newport, RI. They said I would have to bring it back to Boston Airport which was a big hassle due to distance and traffic. The customer agent say they would see if they could discount the car due to the mechanical issues. This did not happen. Second issue. I left a medical CPAP machine in the car when I turned it in at the Boston Airport. I called from the gate to have E-Z retrieve the item and they said they would call me back. No return call.

WORST company we have EVER dealt with. They committed COMPLETE FRAUD. We SIGNED the paper saying WE would fill up the car with gas. We did. It was a Prius. It was $24.00 to fill up. We returned it FULL and they charged us $105.00 refuel fee. You cannot EVER get anyone to answer ANY phone number available. We disputed the charge and will NEVER use them again. STAY AWAY. It seems like you are saving money, but you end up paying more than if you just rented from an actual reputable company.

I was traveling for a vacation in California and E-Z Rent-A-Car had the cheaper price for the size of the vehicle. I reserved online which was easy. At the LAX location, it took a while for the bus that came by to pick up the customers and bring them to the location. I waited with a few people for a good 45 minutes to an hour but the bus never came. We ended up taking a taxi in order to get over the rental location. I paid for the taxi ride myself and they didn't reimburse me. Another issue is the cleanliness inside the vehicle when I received it. It wasn't like trash but didn't look like it's even vacuumed or dusted. It didn't look up to par as some rental vehicles I've been in. My E-Z Rent-A-Car experience could have been better.

I had a car accident with a EZ rent car. I tried since many weeks to contact the claim department for get all forms needed by my insurance and none answered. I sent emails too. How can I fix this problem if I can't contact anyone? It's so crazy!

I go down frequently to Florida to visit my mom and I needed transportation. I chose E-Z Rental because they have the exact initials as I do so it was like a natural fit, and their prices were somewhat reasonable. The folks in the return are usually behind and harried, but they don't affect me one bit. The car is also usually clean. Six times out of 10 I use E-Z. But I sure do like it when it's attached with Sirius radio.

I cancelled my car reservation ten days prior to pickup. I went to my confirmation email. Clicked link to cancel reservation. It ask me if I was sure I wanted to cancel. I clicked "confirm". It provided me with a cancellation confirm code. I never received an email for 20 days. Upon returning from vacation I contacted them. They said it was cancelled as I never picked up car... of course not. Further told me no email is sent if cancelled online. KEEP YOUR CODE!! I unfortunately am going through paperwork for it. I find majority of companies would send. I know date and it was in evening. Should have gone through esp when I cancelled ten days out. Based on what agent is saying links don't "cancel" so it's misleading. Told them I am not paying agent. Said I can't see that either. Not helpful at all.

This week I rented a car in Toronto from E-Z. Upon return the company wanted to charge me $150 for detailing the car as it had some dog hair inside. I refused to pay for this extortion. As a final humiliation, I was refused a shuttle to the terminal and I was made to walk. The outlet which also trades under "Trans Canada car rentals" has a very poor rating (one star - Google, Yelp, and Yellow Pages). I tried to cancel the pre-authorized CC payment but to no avail. I am $600 out of pocket for a 2 day, $203 car rental, told to ** off and walk to the terminal.

E-Z Rent a Car HOUEZ allowed my ex- husband to sign a rental contract with my credit card without permission and for which he has no signing authority. The agent at the counter did not verify identification of the credit card user as being the person listed on the card. In addition, E-Z Rent a Car HOUEZ fraudulently charged my credit card for a one way return fee of $1842.30 to LAX airport, while my ex-husband continued to drive the vehicle around Houston. Approximately 6 weeks later, after the mistake was discovered, my ex was forced to turn the car in and the charge has still not been refunded to my account. These irresponsible actions are not what I would expect from a reputable company. Calls to customer service to resolve this issue have been met with resistance since my ex-husband has no desire to discuss his fraudulent and criminal behavior.

We flew into LAX Oct 12 and rented from E-Z car rental. We waited almost an hour to get waited on and assigned a car but went to the space where the car was supposed to be and there was no car. We then waited another 15 minutes and were given a car that had been in an accident. The back bumper was almost falling off. The car smelled like cigarettes. It was in bad shape. It worked.. That's about it. We paid the full price for a wrecked smelly car as we expected to pay for one in good shape. That seems wrong! We should have rented from another rental agency and next time we will.

They gave me car with a bad tire. The car blew a tire on the highway when I was travelling 5am in the morning. Had to cancel work for that day. When I went back it took them 3 hours to resolve this issue. The customer service sucks. They tell you one thing today you come back tomorrow and is something different. I rather pay more to rent a car than get ** service.

When I arrived after traveling 12 hours at 7:30 in the morning to get my car, the ticket agent was not happy to be there. She took her time to find my reservation, rolled her eyes at me a few times, and asked me if "something was wrong with me." I said no to collision coverage. I was so uncomfortable with my experience, I initialed quickly in the spaces she indicated to highlight. Of course, she highlighted collision coverage even though I'd told her NO. I think it's criminal for a company to allow employees to charge customer $250 more than they agreed to and then fight with them to get it resolved. I will never use E-Z Car Rental again and will tell everyone I know to do the same. Cheats.

Took half an hour to get a car, and it was in mediocre condition. Other customers coming in & out at the same time reported cars that smelled like pot smoke, or had all the warning lights on. Mine didn't have any lights on, although the low tire pressure light came on during the rental. I figured out which tire was low and added air, but then it recurred later in the rental. I'm guessing there's a nail in the tire.

Do not rent a car from E-Z Rent-A-Car. Low customer service. On September 23, 2016 9:30 am we went to pick up a car that I booked in advance from the website. The price that we got on the website was $25 a day for 16 days was $400 plus fees and insurance $719. When we came to pick up the car the agent was very aggressive salesman that put all his power to keep sale me other services. In one point I lost my patience and told him to cancel my order. The agent came out of the desk and told me that price will stay $719 as we agree and the only thing that going to be extra is the $200 deposit and when I return my car that $200 will be waive out.

If you are hoping to save a few dollars by renting from these guys, think again. I paid $425.00 for a 3 day $47.00/day car rental! We arrived at the E-Z Advantage rental facility at the Denver airport (off-site) and observed a lot full of vehicles of various makes and models in less than prime condition. There seemed to be no specific fleet, just a random batch of vehicles, but we were getting a decent price, so, no problem.

Basically, the agent at the Phoenix Airport location ignored our request to decline insurance coverage. Confirmed to us that he understood we were declining to purchase the coverage. Then proceeded to add the coverage ($25.99 per rental day) onto the contract, handed the contract to us to sign stating the extra charges were "DEPOSITS" that would be returned to us. We signed never imagining that he would lie to our face to make more money for himself. When we returned the car and received the receipt, and called his manager, David **, to voice our concern, his answer was, "Well a contract is binding." I think that's another phrase for "You sucka!" I can only imagine how much money this sleazy agent has made on unsuspecting consumers such as myself every single day that he is at work. Shame on you.

I made our reservation over the phone through a discount agency (carrental8.com). I paid $124 at the time and was told I would pay just $64 in fees upon pick up. We flew from Illinois to Colorado for our honeymoon, went to Denver EZ Rental to pick up the car. The rep was very nice until I started asking questions. They charged us an additional $378 at pick up--on top of the $124 I already paid! When I started asking questions and telling her that those fees were not reasonable, nor what I was told on the phone, she got very rude with me. I didn't feel like we had much of a choice at the time. We had to have a car. She did say that we would get $200 of our deposit back (still overcharging us, but it was better than nothing).

Thank you to E-Z Rent-A-Car for contacting within 3 days of my initial post! They moved swiftly to refund my money and it has already been posted to my credit card. I know things happen in all businesses that are out of our control. I appreciate the effort made by this company to make things right. My initial reservation said 'no refunds' so I wasn't sure if that would be enforced under the conditions I stated. I am pleased to say E-Z Rent-A-Car has redeemed themselves in my eyes. Thanks for your professionalism. I am updating my star-rating based on the speed of which my issue was resolved.

I paid for my sisters honeymoon, paid $130 for the car rental for a week. When they got to the airport and tried to pick up the car, they were hit with another $200 deposit. The rental ended up costing $330.00. Why couldn't I have paid that so they didn't have to? Why wasn't I told there would be another charge more expensive than the initial car rental? And if it's a deposit, are they getting that back? False advertising, big time. Never, ever, going to rent from them again.

The company never contacted me via phone or email but the extra charges were put back onto my card and for that, I'm grateful!

When I rented from E-Z online, it really surprised me because they had offers like the pricing but I didn't know the kind of car I was getting. When I got there, it's a big 14-passenger van so I didn't take it. The other options I'm able to get were pretty expensive. The other thing I felt strange is they needed to copy my driver's license. Last week, I was in Albuquerque again and I was renting with the other company. Even though my situation from their point of view won’t be the same, no one needs to take a copy of my driver's license. But, the car I got from E-Z is fine and my experience was okay.

Arrived at SFO to find out the rental lot was 15 minutes away from the airport. Waited for over 45 minutes for a shuttle. Tried using the phone located at the curb, but got voicemail. Was later informed that shuttle are supposed to come by every 20 minutes. All in all, it took me over an hour from arrival to I had my car. The car was overly dented, smelled a little funky and was not washed. Had over 35K miles on it. I will not be using E-Z at SFO again.

The issue has been resolved. I completely concede that I have some responsibility in this situation. I am satisfied with the companies resolution. The car was a nice car. I feel much better about the company and their practices. I feel like I was treated fairly.

I needed to rent a car because I was traveling by plane and I didn’t have ground transportation at my destination in San Diego. It's a government rental, so it had to be at the lowest possible fare. I made an online reservation with E-Z Rent-A-Car through a third party government travel agent’s website. Overall, it was a good experience.

This company is ridiculous! They rent us a car with bald tires and the heat does not work. The defrost won't clear the windows, and the tires are really scary driving in this hard rain. When you call, they will ignore your calls repeatedly. Then, if you do get through, the staff is rude. We drove to a local E-Z car rental and they refused to switch out the car for us! We have to drive all the way to the airport center to get any real help. Calling is a waste of time. Never again with these mean people.

I booked through Priceline and landed in LAX in the middle of the night. No bus, no answering their phone. A taxi later I was at their rental agency and they told me they were out of cars and they don't deal with third party vendors. I showed them my reservation and they said "not my problem." A day later I still can't get them to answer the phone. But it was the cruelty with which they behaved which is absolutely scathing. The two men who were working around 12:30 am on 9/17 should truly be ashamed of themselves and should be fired. You have been reported to Priceline as well as your headquarters. I will be reporting and reviewing your company on as many places as I possibly can.

I rented a car from E-Z rental at the Atlanta, GA airport, drove the car to Norcross where it stayed parked for several days. Then I drove it to Kennesaw, where, once again, it was parked. I came out the morning after driving to Kennesaw and found a huge bubble on one of the tires. I called the agency, which refused to do anything, so I had a relative switch to the "doughnut" spare tire, and I was unable to drive the car until I returned it, driving through Atlanta on the freeway on the doughnut tire at less than 50 MPH. I told the agency what had occurred and flew home.

You need to teach better customer service skills to your employees, because I started to feel a little taken aback with how I was treated. I couldn't tell if they were rude or it was due to my skin pigmentation.

I will not be using your rental service in the future. I waited for 20 minutes at the Denver Airport for the shuttle, and then another 45 minutes in the line to pick up the car. In this day and age, that doesn't cut it.

They helped make my trip comfortable and affordable. It was due to a bad experience with another company that we had to find a rental within minutes. They gave us a great deal, placed us in a great rental car for a fair price and got us on our way within minutes.

We were extremely disappointed with the E-Z rent a car. Horrible customer service, they tried to rip us off forcing us to accept additional charges, insurances and fees. Very rude employees, including the manager. We canceled the rental car and went to another rental car company. I will never recommend E-Z rent-a-car.

I used my travel agent, and she picked E-Z because they were the cheapest at the time. Normally, I'd rent from Hertz, so it was the first time I have ever rented from them, and I will never use them again at all. While working with their reps was okay, they had no clean or available cars, so I had to wait for at least 30 minutes. There were 6 people ahead, and 5 behind me, and they had to wait as well. Plus, when I got the car, it was dented on three different places. I was not satisfied with the experience at all.

I usually rent a car on Rentalcars.com and this time it leaded me to EZ Rent A Car. My husband and I arrived to the office which is located off side of Tampa Airport on Saturday, August 21 and were greeted by the female agent. She friendly started a conversation by asking us: where are we from and going to? Have we been here in the area or in Florida? What is the purpose of the trip/plans of the trip etc? So I shared with her that it's our first time here in Florida, we only have five days trip and just want to enjoy the warm beach on Anna Maria Island. As this individual was processing the papers, she asked if I want the add-ons such as upgrading the car, additional driver... on and on one after another and I said "no" to all.

The person at the desk was not very helpful and was even a little bit rude. She even seemed she didn't want to be there. We asked her for a car and she gave us one. We told her "Can we get something newer?" because the car had the mileage on it. She said there was nothing there. When we started the car, the check engine light goes on. So after that, she gave us another car and it wasn't very new, but it was okay. But it was all damaged. It's not the first time I rented a car from E-Z. We've rented a car there before and had the same experience. E-Z failed us so many times now.

I was travelling and made an online reservation with E-Z Rent-A-Car mostly because of their price. It was very speedy and cordial on both ends, and I was very pleased with the experience.

My husband and I rented a car from the West Palm Beach, FL location for a week. The lady who helped us was friendly and explained what we thought was all of the information. We had signed up for a 267$ car for the week. We waived the insurance as we had our own car insurance and we paid on a credit card that would cover the rest. The woman explained that there was a TollPass in the car and we would be charged for the tolls we went through. After dropping off the car a week later we were told we were all set and we would be emailed a receipt. We were billed for a total of $727! We were under the impression it would be $267 plus tolls. We were charged an extra $10 a day for the TollPass and a $119 for the insurance that we had waived.

However, this experience with EZRAC has soured me on ever using them again.

We made an online reservation with E-Z Rent-A-Car because they were the most reasonable. However, they tried to sell me an E-ZPass or a SunPass for $10 a day and it would have been very much a waste of money to me.

We were on vacation and needed a car. We did an online rental with another company but when we got to our destination, everything was messed up. They said they didn’t have our booking in their reservation. So we called E-Z Rent-A-Car and started a new booking that day. They’re very nice people and I had no problems with them. I’ll definitely refer them to a friend if they’re ever wanting to rent a car.

I rented an 8-day minivan rental from Salt Lake City to Las Vegas and was quote a better rate than big rental car companies. The pickup location was off-site, which is normally the case with smaller rental companies. For SLC, it's about a 10 minute ride. Line was long and with only 2 agents working. I was asked if we have additional drivers. I said yes and to add them if it were free. We finally got the minivan and joined our family friends who were waiting a long time for us. They used bigger rental companies.

I had gone on a family vacation with my daughter to Orlando FL for the Orlando Theme Park and Busch Garden Tampa May 28th, 2016 - June 2nd, 2016. MCO Rent a Car was recommended to me when I was making my travel arrangement with Southwest Airlines. The poorest recommendation I have ever received. Beware MCO Rent a Car. They charge excessive fees and so-called administrative costs!! They want to charge you $10.00 a day for tolls and the States tolls are not a fraction of what this company is charging!!!

I needed a car for a business trip and I liked E-Z Rent-A-Car's price. Online reservation was quick and simple and everything, on the day of pickup and return, went fine.

So at first I was very excited to rent a car from EZ. I heard some good stuff about it, so when I landed in Dallas for transit, I went to rent a car from them. So I left my family in the airport and went to rent a car so that I could come back and pick them up. I asked the lady at the front desk for a 6 passenger car so that all of us could experience Dallas together. The lady gave me an SUV that the lady confirmed was a 6 passenger car, I was in a rush and didn't double check. When I arrived there and we were loading up, we realized it was a 5 passenger car and we were confused on what to do. The place I rented was far away and the transit time would be wasted if I were to go back. So my son volunteered so that we could experience Dallas and not miss it out since it was our biggest chance to see the city. We left and it ruined our whole experience and it is a slim chance to visit Dallas again.

This was the worst rental experience of my life. I was alone with my two children under 3. Our flight was delayed and therefore we arrived 2 hrs and 18 minutes past the time I had approximated picking up our mini van. When I took the Link Train to the shuttle pickup spot, I called the shuttle and was told, by a very rude man, that my booking had been cancelled because I was late. When I explained my flight was delayed and I had no way of contacting them, he said too bad. It was cancelled and I had to go online and book again (for a much greater cost). Oh and by the way, the mini van I had reserved was gone... In the 18 minutes past 2 hrs they had managed to get rid of my van? Suspicious. I began asking how that was possible when he HUNG UP on me.

They're very rude when you meet them at their business place in Montreal, Canada. And beware, there is hidden fees! More, they never answer the phone or empty their message box, so you can't even leave them a message. Did call exactly 25 times in three days without success. Worst, they have no email either for their Montreal location. So, it's simply impossible to reach them...

We recently traveled to Las Vegas for a short trip. We waited at least 45 minutes for an attendant to arrive at the desk. The attendant was extremely unprofessional and provided no explanations just pointing to where the car was. An additional charge was added to the account for insurance even though she was told no insurance was needed. The customer service personnel at the 800 number were not professional either. Will NEVER use this company again. Explains their low rating!

I had to go to LA for a function so I decided to rent a car. I rented from E-Z before and it was very easy as the title says. The customer service is the only reason why I go back to them. I don't care how good or how cheap the product is. I made the reservation through their website, the process was very quick and simple. They had a couple coupons that applied to me so I got the coupon.

I reserved my car through Southwest Airlines. We were an hour and a half late past the reserved time, mostly because we waited for an hour for the shuttle at LAX and it took another 20-30 min to get to the rental place. I was told that the reservation was only good for one hour past the reserved time and was charged $130 more. Agent said that I had to go online and try to rebook. The agent told me that it will cost me $70 a day if I tried to rebook and advised me to take what he offered me. It was 11 PM at night, with young kids, and I was too tired to deal with it, and I feel I was taken. I will never rent from E-Z Rent-A-Car again.

Waited over 2 hours outside LaGuardia Airport for shuttle to arrive. It never arrived!! Called customer service multiple times but line was busy. Called local branch but they didn't answer or recording said unavailable. Called customer service again, and they said they couldn't reach office for update. Finally I took a taxi with 5 other different customers whom I met while waiting for shuttle. Took a taxi to the location and no apology at all from anyone. The car wasn't cleaned well but I couldn't complain because I was way behind schedule at midnight. Took me 3 hours to go from waiting for shuttle to get in my car. Awful experience! It was my first time to try your company out and will probably be my last.

Thanks to inefficiency of your employees I was unable to make it to my meetings the day I rented a car. I had to wait for my car for 45 minutes, while they told me to it was going to be 10-15. Had I known it was going to take that long, I would have taken Uber or looked into other options. In addition, one of your employees was flirting with a customer, while the rest of the customers were waiting for at least 15 min. There was a huge line, and she did not seem to care. She was also wearing clothes that looked wrinkled and unprofessional. Overall, I will never recommend this company to anyone.

This issue has since been resolved. Upon reading of my dissatisfaction, I was promptly contacted and the issue was resolved within a week. I am thankful for the action and would rent from EZ Rent A Car, knowing that the company is concerned with customer sat.

I needed a car for about four days because I was going down to Florida to visit my son. I checked around a number of different sites on the web and E-Z Rent-A-Car had the best rate so I made my reservation online. On pickup, I went to the counter to show them my license so that they could get the information. It was pretty quick, taking only 10 minutes. Coming back, I dropped the car off and the gentleman just checked to see if the gas tank was full and I was on my way. The only issue that I had was that the car was not clean, especially the windows. Once I got out into the sunlight, I noticed that it was difficult to see with the sun glaring through all the windows. I even considered getting a car wash because it was that bad and the car itself was barely up to what I expected.

They are scammers and try to steal from you in every way. When I rented with them, they gave me a dirty and filthy car at pickup so I went back to the counter and complain. They gave me another car and it was also filthy and dirty, but my kids were tired and hungry and we just kept the car. I agree to pay $25 for gas so that way I didn't have to fill up the tank at drop off, and they still wanted me to pay $39 additional. I ended up paying $611 after all the unnecessary fees and lies they added (not $300 according to the website). They are thieves and scammers, please don't rent from them. Go to an honest and well known firm that do not hide highly cost details from customers. THE WHOLE EXPERIENCE WAS A NIGHTMARE.

I was hoping for a small car. Instead I got the choice of a monster Ford Explorer or a minivan (presumably, even bigger). Frankly, I think huge cars give a false sense of security and are not safe to drive. The Ford turned out to be black with leather interior, which was a poor choice when it was 117 degrees outside in Phoenix. Expedia ended up charging me $30 related to the rental. Unclear why, but it ended up being $400 for 3 days. Far too much.

I thought the desk was helpful and it went well. No issues to report. But the car I was provided did not even have Bluetooth or anything the car rentals have. I get it I did the basic package, but even the most basic car reservation with any other company would be a car with a Bluetooth. In today's world, I am sure you want your drivers to be safe. I do appreciate your company offering a good value too, but safety do not be more important to pushing people to upgrade to a different car. I saw all this with love. Keep up the good work.

I had a reservation with someone else but they told me I had to catch a van to get there. I had all my luggage and I didn't feel like lugging it around. I also had my two kids with me. The representative from E-Z inside the airport offered me a lower rate and said I could just drop off my luggage there. Hence I decided to go for E-Z instead. However they didn't give that rate to me so I'm actually not pleased with it. When I got home, I called to asked why they charged me $30 a day when it's supposed to have been price-matched with the other place. The representative said that they got me off at $30 a day. I didn't argue with it.

I arrived on Friday 5 Aug 16 to pick up my rental which I'd reserved through Priceline. I was expecting a $46 rental after taxes, for two days. The E-Z stand had no one there, but instead had a sign that re-directed me to Advantage. As the associate continued asking me if I wanted all of the add-ons I expressed "no I did not want the add-ons", one after the other, after the other.

I was booking a flight and thought I would need a car too. I was looking for something not too expensive but reasonable. I pulled up a few extra sites and was comparing. E-Z Rent-A-Car came good with their price and I looked another website for coupons and got an extra discount off. It was enough for me to get back and forth, so it was perfect. I reserved online and they sent me my confirmation through my email address.

The whole experience has been a total nightmare. We arrived at Montreal airport and walked over to the "non-existing shuttle" location pickup. Waited for 1 hour and spent the majority of that time trying to reach the local office by the phone number provided to us in the reservation email - +1 (514) 636-3332. Good luck getting in touch with anyone via that number. All of the calls went to the mailbox that was full and in the end hung up on me. There was another man waiting for the shuttle but after waiting for an hour. We decided to take a cab ($20) to the car rental location since we were already late for the event we came for to Montreal. What other car rental company in North America offers this kind of amazing service?

Well, let's just start by saying that I think that should be definite clarity about local drivers being charged .39 per mile. Also, most car companies do not charge you spouse or domestic partner $11 per day for an additional driver fee. Also, be prepared if you use a debit card to pay the full cost and $200 fee upfront. If I had not have to get the car because of an emergency again. Search for all the fine print, do not rely solely on what they tell you over the phone. If you have to rent from them be prepared to pay.

I need a way around while I was there so I chose E-Z Rent-A-Car as my car provider. I got them due to the pricing. I made my reservation online and the reps were fine.

I’m in town for business and E-Z Rent-A-Car looks like it was the easiest route. We got to get in and get out pretty quick and they had a good collection of vehicles available. I made my reservation online and it was effortless. The representatives on the day of pickup and the day of return were very good, professional, and courteous. It was really a painless process. The best thing about them is that everything went well. They were quick and fast and the vehicle was in great shape. Out of the rental cars that we used before, they're the best so far. It’s been a very good experience and it's surprising that I didn’t know a lot about them. But I’ll definitely be looking for them next time and use them again.

I made a reservation with E-Z Rent-A-Car through Southwest for a business trip when I was going to attend a Tupperware convention. We chose E-Z partly because it was on the Southwest website and partly because it was the cheapest one on there. It's a very good price plus they're at the airport. The day of pickup, the rep asked me if I wanted to upgrade and I told him no unless he had a really good deal on a convertible. He gave me a good deal on a convertible and we ended up renting it for four days instead of a small compact car. Returning the car was real easy. We pulled right in, unloaded our stuff, the rep looked it over and we were done and checked out within five minutes.

I’ve used E-Z and had a good experience in the past. I needed a ride one time so I decided to reserve a ride again through them. I did it online and the process was fairly quick and simple. I even managed to make use of a coupon during reservation. On the day of pickup, I wasn’t too fond of the person that was working at the counter. She was pushy on some items, but nonetheless, she covered any issues with the car and the return policy. During the trip, the car lost its breaks in the middle of the desert. I had to drive it back to Las Vegas, 120 miles with no breaks. I let the people in Las Vegas know once I got there to switch it out for another car.

After arriving at the Denver International Airport, agent (Lorenzo) sold me extra rental car insurance that I didn't ask for. Agent didn't explain what any of the insurances were or what they did. The agent hurriedly told me to Initial the agreement without explanation and even told me I missed one or two. I didn't receive any "Brochure" which apparently would have explained the coverage I bought. I ended up paying more for the insurance than the car. I only wanted insurance that would cover the car against scratches and dings. I paid over $500 in coverage I didn't want. Rental Record # **. Also the customer service E-Mail they offer the phone doesn't work not to mention giving up after a hour on hold. If they'd being willing to work this out with me I would but as of right now my extended family and I will not be using this service in the future and would not recommend them.

If I could give a negative rating, I would have done so. They are scammers and try to steal from you. When I rented with them, they gave me a different car at pickup so I was forced to upgrade in order to get a car that fits my family and they charged me extra for that. They kept introducing new charges that were not part of the booking process. The website quoted me $400 but I ended up paying $728 after all the stupid fees and lies they added. They are thieves and scammers, please go literally anywhere else than here. I ended up using Enterprise the next time around and the same $300 I was quoted on the site is all I paid after using the car. Now there is an honest and well established firm that holds the truth and the value of its customers in high regard.

I had an urgent 1 day trip to Dallas. Went to E-Z Car Rental @2:33 and told Leslie that we needed a car till 5 pm the next day. Got GPS and 9.99 toll pass. Brought car at back at 4:15 and was told by gentleman that total was $246. I disputed this and was told to go to counter. Lined up for 1/2 hr. Talked again with Leslie. She had never told us that rental was only for 24 hrs and couldn't even recall yesterday's discussion and we were being charged three hours late fee as supposedly car should have been back by 2:33.

Waited 1 hour for a shuttle from LAX. None came. Caught a taxi to the address given... E-Z had moved addresses without notifying me. The address I was then given was also incorrect. Third taxi later I arrived and was told the computers weren't working so waited another 2 hours before picking up my car... No discounts upgrades or anything given for my wasted time.