E-Z Rent-A-Car Reviews

While renting a car from E-Z Rent-A-Car in Seattle in August, we ended up going over a toll bridge on which there were no manned booths to pay toll in cash. We just received a bill for $29.90 from Rent A Car Tolls, the company that collects the tolls for E-Z Rent-A-Car, $4.90 for the toll and a $25 processing fee. A $25 processing fee for one $4.90 toll seems excessive and is higher than the processing fee charged by other car rental companies. When I called to offer to pay a reasonable rate rather than $25, Rent A Car Tolls said they understand why I would be upset about the charge, but E-Z Rent-A-Car refuses to reduce the price to a more reasonable charge. This is very disappointing for a company that supposedly has no hidden fees. I would not rent from them again.

EZ Rental Car. San Antonio Airport. 9559 Airport Blvd. San Antonio TX US 78216. My name is Lawanda ** and I rented a vehicle from EZ rental under rental invoice #** from 08/27/18 - 09/03/18. Upon review of my credit card statement, I discovered an additional unrecognized fee in the amount of $326.49 that had been charged by EZ rental. As a result, on 09/21/18, I completed a follow-up phone consult with an EZ Rental Rep regarding the additional charges. At that time, I was informed that my credit card had been charged for cleaning fees. My inquire on 09/21/18, resulted in the receipt of an itemized invoice which included the cleaning fee of $326.49. Prior to 09/21/18, I was not issued an invoice or made aware of any cleaning fees.

It took over an hour to get to get to the service desk. When you're already at 10pm to the airport, the last thing you want to do is have to wait in an extremely long line in order to get your rental car. E-Z Rent-a-Car should really look into staffing more appropriately. The car itself was a basic model and in good condition. I didn't have any mechanical problems or issues returning the car.

The car I rented had a very bad vibration on the highway. I notified the service dept and they were very quick to get me a replacement car. (1st car I've ever rented that didn't come with a key FOB to remotely unlock the doors.) I am a little disappointed that E-Z rental does not have a better system for charging customers for toll road use. Many other rental companies have adopted new policies that allow payment of tolls as used. E-Z rental charges a flat fee for each day the car is used. That means I paid $40 for approx $6 worth of tolls. COME ON E-Z RENT-A-CAR... GET WITH THE PROGRAM AND STOP THIS TOLLWAY SCAM.

E-Z Rental was quick, easy, & convenient to use at the Seattle airport. I was delighted with the price. The car was a great size and very clean. I will be recommending them and using them again. I like them much better than Hertz. Keep up the great customer service.

Service was very good and what I really appreciate was the honesty. Everything was just like I was told and no hidden charges like the other company I used on my last trip to Denver. I will continue to use your company. Thank you.

The people who served us were excellent. The price was good. But, I doubt we'd use E-Z Rent-A-Car again because we had to wait in line for 90 minutes to get our car. The line wove around the room and out the door a long ways.

Great service, Great price and convenient pickup. Thanks E-Z. Customer service outstanding. Wide selection of vehicles to choose from. Easy return policy. Great gas fill up policy allows fast drop off and more. E-Z car rental is a home run in my opinion. Shop and compare for yourself. It's just that easy. Thanks again E-Z.

I rented twice within 2 weeks. Once was at LAX and the other was at SEA. Both of these experiences could have been so much better. Wait time - 1 hr at LAX and 20 minutes at SEA. Rental process - Slow in both places (it is obvious that your company uses an antiquated rental system, since most information entered online, yet it still takes 15-20 minutes per customer to complete a rental transaction). Extra Driver - Free at LAX and EXPENSIVE (over $10/day) at SEA. Vehicles - Vehicle was too large at LAX and ideal size vehicle at SEA. Gas Use - Used lots more gas at LAX and the expected amount at SEA. Online Account - Unable to modify my email address in your antiquated system (I had to create a new account in order to change my email address).

Upon arrival to location I found a 2 hour wait in line with no Kiosk to better serve customers. After 2 hours on line patiently I got a car. The car had NO keys so back in I went. They offered a free upgrade which I took to only get into new car yet that new car was dented and scratched up. I didn’t complain because now I’m 2 1/2 hours behind in my schedule appointments. Customer service was excellent with all the customers complaining in line and did best they could. But honestly this location needs to be brought to the 21st century and cars need to be better condition. Return was the only EZ part of EZ go.

Waited over 2 hours to pick up the vehicle at Denver airport. Very long line and only two people on duty. The E-Z Rental facility was extremely dirty and the chairs in the waiting area were broken. The vehicle was dirty and there were several numbers/letters on the windows of the car that could not be cleaned off. It was late at night when I picked up the vehicle and I did not notice that the car had temporary plates on it that was going to expire in two days. This was a nine day rental, so I had to return to E-Z Rental and exchanged vehicles. This was the worst rental company that I have ever used. Would never recommend this company.

E-Z Rent-A-Car rescued us when the other company we had reservations with made a change to our reservation that made is unable to use them. E-Z was able to match the price and get us a fantastic rental in 10 minutes. The customer service was wonderful from the counter to the return. The car was incredible, clean, great mileage (saving us gas money), nice looking, and easy to drive. I have driven SUVs for 10 years and this car made me rethink my preference. We were extremely thankful for everything!

I was disappointed to get the Kia Soul. I regret not taking photos but luggage for 4 will not fit in a Kia Soul. There is very little trunk space. I was previously told that 4 would fit but that's not true. I will not use E-Z again.

I would like to recommend E-Z Rent-A-Car. We had rented a car from another company and found we could not take it to our intended destination. We canceled that car and went to the E-Z Rent-A-Car desk and they stepped right up and got us a car that exactly fit our needs AND we could drive it to the places we wanted to go.

Auto rental in San Diego CA - We waited in line a long time (over 40 minutes) since a number of people were renting vehicles, but only two agents for our company were available. Once we got to the agent we were served by a very friendly agent.

The representative at the San Antonio Airport rental center location did not honor my Priceline quote, and charged me a regular price. I had to have Priceline intervene to correct the issue and obtain the price adjustment. Either more training is needed or he was directed towards deceptive practices.

This is the third time using E-Z and it just gets easier! I even converted my husband to E-Z from Hertz for business travel. Economical, no pressure sales of insurance. I was able to add husband for two days as primary driver for under $20 on recent business/vacation trip to Las Vegas and Grand Canyon. Nice vehicle with not too many miles.

I had to pay for the oil change within a week since I got the rental car. I rented for a month. I asked for the reimbursement after I dropped it off but have not heard from the local office for last 2 weeks. I was ok with the car but I think the local office should pay for the oil change.

I waited in line for over 2 hours, along with many other disgusted people, to get my rental car. Once I was served, I was asked if I needed the E-Z Toll box and was told any toll road required the electronic toll box. Never having been in Colorado I didn’t know if I would be on a toll road. I told the agent where I was going and he said I wouldn’t need one. After going to my car, my wife and I decided we didn’t know where we were going and, if we did drive on a toll road we probably should have the box. I went back to ask the agent again if I should have one and was told, I probably should, but if I didn’t use it they would take it off the bill when I returned the car.

I enjoyed the vehicle provided, a Hyundai Elantra. It had the backup camera feature which was nice for parallel parking. I would have liked GPS, since I had to use my phone GPS and it wouldn't work sometimes. The staff was professional. The Airport return facility and shuttle buses were just great.

My reservation was placed online thru another source for rental. I was overtime on my return of the vehicle. The charges were initially much more than I was told, however, the agent and manager at the service desk were both very professional and understanding and helpful in adjusting the additional costs more reasonable. Thank you! The check in process was very streamlined and efficient, too!

When departing the EZ location at Denver Airport, I was asked by the "Security person" if my gas tank was full. I looked at the gauge and told her that the tank was 3/4 full and asked if she wanted to look at the gauge on the vehicle. She said no. Later I looked at the paperwork I had signed to escape the rental location and get on with my vacation. The attendant had written "1/1" as the fuel contents. I felt cheated. It was not a lot of money to return the car full of fuel, and It was my fault I signed the paper, but I felt victimized. I did enjoy the Hyundai Santa Fe that I was upgraded to as the only Hyundai available, as the other models in the car class were Toyotas or Nissans. No thanks. So I guess the next time I need to rent a car I'll just have to think about whether I want to take a chance on your Company again.

Car rental in Phoenix - The only thing I can complain about would be the dirty windows. The rest of the car was clean and was comfortable. Vehicle seemed to be well maintained. The service at EZ was much better than I got where I had a reservation as they didn't have a car when I got there.

I was at the Denver location. The representative didn't explain the gas charges and all he said was "dont stop to get gas on your way back, you will get it here at a discount rate". I follow his instructions and got back with 1/3 of gas full. I was expected to get a bill for gas for about $30-$40 USD... When I got the bill in my email. I got a charge $80USD for gas! How in the world. I didnt rent a boat, it was an SUV. Then I called customer service to talk about the charges, and I got a really rude representative on the phone, I asked for a supervisor, and this one was worst than the associate. It was a terrible service and bad experience.

We rented the manager's special, upon arrival we ended up with a van that was dirty both inside and out. Customer service was great but the appearance on the vehicle was unacceptable. Have rented with this company a few times. Never had this problem before.

According to the website I supposed to pay $30. They ended up charging me $138. They said I would save money using their E-ZPass, they lied. I told them I don't need additional insurance, the person charged me for it. I only noticed afterward and they refused to refund me even though it was their error. NEVER USE THEM!

During my recent visit to South Florida from Atlanta to visit my sister and my mother who were both hospitalized, I was able to have the professional service of E-Z on my side, in terms of professional service and reliability. I was able to get a car from Fort Lauderdale and get to my sister and mother on the double. Thanks to the substantive service and value of E-Z Rent-a-Car!

The car was fine, I was asked at the desk what city I was staying in. I said Aurora and was told I wouldn't have to worry about tolls. I was charged $25 a day for the days I was on the toll roads. Literally 5 mins after being told I wouldn't be on a toll road, the first freeway from the rental place was considered a toll road. I was told by the toll administration that I should have been offered something to avoid the $25 but never was or I declined it, which was not the case. The lies and lack of information from the rental car rep is unacceptable. I hope from now on all information will be properly explained.

Check out and turn in were pretty chaotic, one attendant servicing a long line without much guidance once done and no attendant during turn in, was a bit confusing on process. Other than that, car was a good price, was not very clean, had been through a wash but lots of bugs, etc in grill/windshield and interior was ok. Would rent again due to price but suggest better signs/info on check out and turn in.

The service was excellent. The agent was very friendly and professional, explaining the whole process and helping me with directions. The waiting time was short and the paperwork did not last more than 10 minutes. I am very happy and I will recommend E-Z to all my friends.

I rented a vehicle at Phoenix airport. It was midnight by the time I arrived and thankfully there was no line. I was told by the employee it's a better deal to pay $2.85/gallon for the gas I used and to let Advantage refill the tank than to pay $3.50/gallon before returning the car to Advantage. I agreed. However, I was charged $52 even though I used less than 2 gallons of gas! I was never going to use much gas, and would have never agreed to these charges had the employee not been misleading.

My name is Tawana **, I would first like to start off by saying Im a "rental member" with E-Z Rent A Car. I rented vehicles from E-Z Rent A Car a few times and never had a problem until now. On September 24, 2018 I rented a car from their Dallas Lovefield Airport (rental agreement **). I came in town for my Godson funeral (he committed SUICIDE). The young ladies at the counter were very helpful. After receiving my rental agreement forms, I was told that my car was ready. I walked to my rental, inspected it for any damages, then proceeded to leave the lot. The next day as I attended my Godson funeral, the car stopped on me, the service light displayed across the dashboard, so I had to have my AAA Roadside Assistance come out.

Reserved a car at E-Z Rent-A-Car online through holidaycars.com. Upon arrival to pick up car I was told they have no full size cars on the lot. If I cancel reservation I lose the total amount and still have to find a rental car, or upgrade for an additional $250.Went ahead and upgraded. You must look over your car in the dimly lit parking lot by yourself at 1am in the morning to check for damage to vehicle. Checked the website the next morning and it said they had all kinds of full size cars available and that my full size rental is guaranteed.

We went with E-Z Rent-A-Car because we've used it before and never had problems plus they have good prices, but this time that was not the case. Me and my daughter's mother-in-law traveled from Puerto Rico to Toronto, landing at 11:30 pm and getting to the rental place at around 1 am. They get us the car and partially checked for scratches and damages using a cellphone flashlight. They noted a decent crash on the lower area of the frontal bumper and that was it. After traveling for 17 hours we were exhausted so we took the car and left. The next morning we all noticed some pretty decent scratches on the hood of the car, scratches that weren't noticed the previous night with the cell phone light, but we were on a pretty tight schedule and assumed they had seen them the night before so we used the car the rest of the week without saying anything.

In January I purchased a pre-paid rental car reservation for 4 days (Jan 4th-8th) for the Las Vegas location. Jan 4th Boston was hit with a massive snowstorm and the airport was closed. I contacted E-Z Rent-A-Car to change the reservation to a 3 day rental (Jan 5th-8th). I was advised that I would have to cancel the first one and then re-book. I did that and received a refund and then a new charge. On Jan 5th I was still unable to leave Boston due to the storm and I canceled my trip. I called E-Z Rent-A-Car and was advised that they would not issue a refund as I was not making a new reservation. I had to cancel because the Mayor and Governor closed the airport. I contacted them by phone, e-mail and certified letter and they ignored me so I filed in small claims court. I won my claim but had to take a morning out of work to go to court and have them not show up. Shame on them. Not only did they lose the case, they lost a customer for life.

This review is to override a bad experience when we picked up our car. We were fortunate to get a Toyota Camry that we used for ten days. That option is not usually available with car rental companies. We also found that the manager, James, was excellent and very helpful in helping us to have one of the best car rental experiences we have ever had. I would still advise against getting the Mitsubishi Outlander based on Consumer Reports but having the gem of a Camry was great.

SAVE YOURSELF THE HEADACHE AND DO NOT RENT FROM THIS COMPANY!!! I made my reservation through Expedia, and was really happy with the rate of $40 a day. Once I got to the pickup location, first, the guy was the most unprofessional guy, leaning back in his chair with his feet on the counter, casually opening some container with fruit in it, sharing with someone else, and being uncooperative. It was 9pm. I was given an estimate of $84.12, which included liability insurance of $14.99, which was my option, toll pass (which was pushed by the counter person and didn't even need) at $9.99. I left the airport in the car, and it had already started raining pretty bad. It seems that the seal on the car door wasn't right, because it started leaking straight on me.

Avoid E-Z Rent-a-Car. When I arrived at Dallas-Fort Worth, a visitor to the United States, I was talked into paying $12.99 a day for 22 days ($285.78 in all) for use of the E-Z Texas toll road transponder. There are very few toll roads in Texas. As far as I was aware I went on either one or two, and the toll per usage was about $3. So $6 of tolls cost $285.78. Welcome to Texas and have a nice day: you have just been ripped off by E-Z Rent-a-Car.

Crooks. DO NOT RENT FROM E-Z Rent-A-Car. I noticed a dime size scratch at the bottom of the windshield right after we pulled out. I didn't return the vehicle as I was meeting my son after landing in Denver. Big mistake!!! I assumed they were aware. Rather than contact me, they turned me over to a collection agency and sued me for $271.50. This is a very unethical company. Do NOT rent from them!

The worst, uneasy place. Guy at front counter was denying us our car in Nashville TN airport. Refusing to reimburse us because I didn't have a credit card in my name even though I had all identification included my birth certificate. He expected us to return home and come back. How the heck would anyone afford to do anything like this when you are supposed to be on a vacation. He refused my husband's to be a driver, made us pay extra two hours for rental and then gives us inaccurate directions to get the car and took an hour to get the vehicle. We even had our dog with us. Nothing seemed to matter to this guy. We reported it. They are defending this person that shouldn't be employed. The worst, difficult, disrespectful place I have ever dealt with. Run. Do not rent from this place.

I reserved a car online with a specified amount. When we arrive at the counter the agent didn't know about my first deposit to reserve the car and additionally charge me for "other" services. The total came out to be twice the amount initially specified. Then your option will be to lose the initial deposit or get overcharged. Is that fair? Not in my book.

I had a reservation for a Sonata, but received an Impala, which I will not take again! The car's seats were not at all comfortable. The car kept saying the oil was down to 30%, then 20% & 10% & needed to be changed & it was low on oil. It also gave warning of bad tire pressure, which turned out to be correct. I had to go to 3 different places to buy the specified weight of oil it required & a tire gauge. The tires were 40 psi, 30, 36 & 20 psi. There also seemed to be an issue with the car engine and air conditioner shutting down when pulling up to a stop light or stop sign. It cut the air off & the engine went quiet. When you started off again, it did come back on & it was very hot there the whole trip to keep having the A/C quit. There also seemed to be a problem in the rear-end that showed up while stopped at a stop light. I did call in & report it to 3 different people. Two days before I was to turn it in, they did say I could return the car for a swop.

Worst service I’ve ever experienced. Renting a car from checkout counter to picking up car to returning, absolute worse, I would never use this company again even if rates are cheaper and would never recommend to anybody. Called and made a complaint to customer service.

Rented from E-Z in Toronto. As others have mentioned the off site airport pick up is confusing and long waits. I called the number for pick up that was given in our confirmation email and was another car rental name. I had to ask if I had the correct rental agency. The shuttle that eventually showed up had yet another rental company name on it. Had to ask to be sure we were getting on the correct shuttle. The actual rental office was in a small strip mall. The office was also a low budget hotel lobby. Very busy but the customer service people were friendly. Their fleet of cars were newer models but damaged. Ours had several scratches, scrapes and dings. I did see several others that were in worse shape. Drop off took an extremely long time.

I was expecting good customer service because I had heard good things about this company. But my expectation was let down. The salesman was very pushing and aggressive about me needing to get insurance and road side assistance with them. I had to be very stern and it seemed like I would not be able to rent the car without their insurance (though I have my own personal insurance). I ended buying the smallest policy and wish I did not spend the extra money.

Agent gave parking stall number and said we'd rented a Chevy Cruz. It was a Kia Forte. The car wasn't washed and inside window was dirty. Key Fob wouldn't work at all. Had to use key. Had to manually open trunk.

The line at the counter was very long and took about 45min, the rep did not walk us to the car to inspect it, and once we got back another rep was rude, and she inspected car, but the car was great and we had a great time in Seattle.

I had a wonderful experience. Great vehicle. Great price. Convenient location for pick up. I'd do it again!! The counter person was lovely. Kind, friendly and knowledgeable. Easy return and emailed invoice.

I wrote into EZ Rent A Car to make them aware of my experience and was communicating with Julio ** a customer service specialist who ultimately did nothing but offer an apology. (Poor customer service). Here is why I am so upset with my experience: My wife, my grandfather who will be 97 years young in two days and I traveled from New Jersey to Florida. We flew to Florida to accompany my grandfather back to his residence in Cape Coral, FL.

SEATAC Car Rental - The rental process was smooth and efficient and desk has great customer service. Returning the car was just as easy. The car had some minor scratches that I didn't notice in the garage so I called the customer service line and they annotated my comments without question - great service!

The you front counter worker was very rude and not helpful. Was on a personal phone call all the time I was there. If you have a camera at the counter you can see. I let her know this was my first time there, she recommended I use another rental car place cause, question her on the price. If it was not the holiday weekend I would have chose another rental car place plus a last minute booking would have been higher. I called customer service that day when I got to the hotel. Still have not heard back from anyone.

Located car in parking garage. Started car and saw “low tire pressure” indicator light was on for front passenger tire. Walked around, looked at it, saw it appeared low. Flagged down an attendant who pointed me in the direction of the mechanic shop. Drove to shop, got out and explained to mechanics about tire. As I looked more closely at the tire I observed a nail/screw head sticking out. One of the mechanics yanked out a large screw and plugged the tire.

My experience renting from your company was greatly impacted by misleading information from EZ customer service. I originally booked through AMEX travel, my travel plans changed and needed to add an extra day to my itinerary. I EZ called customer service 48 hrs before pick up to ask how I could add an extra day at the same rate I had booked through AMEX travel. I was told to ask the desk agent to add the extra day at pick. The desk agent did add the extra day but charged me double the original rate ($64). When I questioned this, she told me that the system would not let her change the rate & suggested I call AMEX travel.

They returned the 200 deposit but got away with $251. They refused to refund me. Thieves!

With only one employee at the counter, it took some time to get my rental (1/2 hour with only 2 customers in front of me). The employee was extremely thorough and pleasant! The rental car was ready, clean and very reasonably priced. I was surprised to see the number of bumper and rear quarter panel scratches and scrapes...

The online site was user friendly and easy to navigate. When we showed up to pick up the car we got outstanding customer service. The representative offered us everything we would need and more without being too pushy. The best part was drop off, it was quick easy and painless!!!

We waited for a very long time for a car, customer service was the worst ever and I pre-paid $47.23 for fuel, but when I returned it had almost a full tank already and my money for the pre-paid gas should of been partially returned. The part was the rudeness of your employees and how they treat their customers. I will never rent from EZ again.

Rental date: August 30 to September 3 at Sacramento airport. Waiting in line well over an hour with only two agents working the counter. With a line of customers waiting one male agent took his lunch break, leaving a very competent young woman swamped. The manager refused to cover the counter. General manager knew nothing about any of it. You need to do some retraining!

I reached at Boston airport center to pick up the car reserved at 6am. No one at the desk with sign saying go to garage to get car. I went down to garage and met an employee who said he did not have authority to give cars and neither did he have a single clean car ready to be rented out. He asked me to wait at the desk. After no one showing up, I went down again to garage and called his manager. Long story short after much hassle and significant delay was able to get a somewhat clean car. Quite bad experience.

After flying in from Utah we waited half an hour to then cram into a very packed shuttle. Once arriving at EZ we waited in line for 2 hours, waited at the ticket counter for 30 minutes, then had to wait another 30 minutes outside for our car. I'm not exaggerating the times, I can send texts that show the timestamps. I will get a rental car from anyone but EZ, I'd rather walk.

Hi, I had booked a Toyota Yaris or similar from Rental.com for the period August 14th-24th 2018. When I made the booking the website gave me the following cost breakdown copy/pasted from your confirmation email to me; Amount Due at Pick-up: Weekly Rate (1 x 138.96): USD 138.96. Extra Day Rate (3 x 19.85): USD 59.55. Taxes and fees: USD 107.26 Amount Due at Pick-up USD 305.77. Amount Paid Now - Collision Damage Coverage USD 110.00

Did not book this rental car (Confirmation number **). I had my rental 8/25-26 with EZ Phoenix Sky Harbour in a Chevy Malibu. Want my $55.71 back that I was charged for this rental. Already wrote a feedback form to customer service as customer service line was still closed 8:18 AM.

The only downside was at pick up at Mco. There was no attendant to give me the key or the car. There were about half a dozen customers in limbo for about 15 mins. waiting for a company attendant at the lot.

Need to make clear that your site is not at the airport. Need to review your website to state that you are not at the airport & that a shuttle pick will take you to your site. After finding where to go to catch the shuttle everything else was Great. The girl at the counter was very friendly & helpful. The car was great and a pleasure to drive.

I have never had good service with Advantage or EZ. When I arrived in LAX I had to wait 25 minutes for a shuttle to come through the airport terminal. I watched the other rental car shuttles come through at least three times before the EZ shuttle came through. Once I finally got to the EZ rental car building, there was at least 30 people in line and one EZ employee issuing cars. I had to wait another hour before I was issued a car. The entire process took about an hour and forty minutes which is ridiculous.

I booked car online, no mention of deposit, only tax that had to be paid at time of pick up AFTER I paid initial amount. Lady behind counter then told me I HAD to have EZ pass for tolls or I'd be fined $25 per toll, WHICH IS WRONG WITH RENTAL CARS. BECAUSE OF THAT I LOST ABOUT $45. SHE IS TRICKING PEOPLE! I was then given a car with bad alignment, 3 broken hub caps (one that was held together with tape). Very very disappointed, I was in town to bury my mom. The last thing I needed was a dishonest rep, and a bad car.

On 8/30/18 approx. 1600, at the Denver airport, I waited in line for over one hour to get my car. This is unacceptable for me. Each counter transaction was lengthy, with customer service reps constantly going outside with clients. The whole experience was lengthy and inefficient.

My wife and I rented a car from EZ Rent-A-Car in Quebec, Canada. We incurred the following issues: On the original rental agreement from Expedia, the rental was supposed to be for unlimited mileage. When we arrived to pick up the car, it turned out it wasn't unlimited mileage. It was too late to rent from another rental agency so we had no choice but to accept their terms. They added a $195.00 drop off charge which we were not told was part of the agreement. We arrived on time to turn the car in, but we had to wait over 30 minutes to return the car. This went over the return time, so they charged us another day. We would happily pay the original estimate of $373.00 but ended up paying $660.00. We believe that we are owed the difference of $287.00 back on our credit card.

I booked the rental on Orbit for $206. 21 for one week. When I was billed it was for $288.51 (plus the insurance that I took out). I did call customer service and did get a partial refund for about $50. After this experience why should I rent an auto from EZ or Advantage again.

I recently rented a compact car from E-Z Rent-A-Car at the Orlando International Airport MCO for 4 days. The cost of the rental was less than 150.00 with taxes. So why was my CC charged more than 273.00 for my rental and ripped off by this company. I called today to find out after waiting a week to see if they were returning a deposit. The night before I filled the car up and even topped it off one last time before returning the car very early in the morning to catch a flight. When I called they said I had returned the car with an empty gas tank. They charged me 120.00 at 9.00 per gallon to fill up a car that was already full and topped off. So I sent the CC statement showing my gas purchase the day before. Further, the 2017 Hyundai Accent which only holds 11.4 gallons of fuel at 9 per gallon would only be 102.60 if the car was indeed empty.

I rented a car from them for 2 wk due to an accident I gotten into. I inform them that I might return it early if my claim is settle. They told me I'll be reimbursed for the days that I don't use. My total charge for 14 days was 594.00. I return it 2 days early and was charge 590.00. I call in to see if it was an error but was inform that it was prorated. What a joke. Stay clear from E-Z RENT A CAR. I'll be reporting them to the BBB and write to all the new channels with PROOF to let them know what kind of company they are.

WORST EXPERIENCE EVER. First of all me and a bunch of other travelers waited at the pickup spot at Island 4 under the E-Z rental sign for an hour. THREE full shuttles passed us by. The driver just threw his hands up when he saw us and kept driving. Two of us called customer service and they said to keep waiting. Finally noticing ADVANTAGE on the side of the shuttle a traveler said 'let's go to the other end where Advantage is picked up.' (They are on the opposite ends of the island from each other.) We did and that's when we finally got a shuttle. WHO KNEW?? Then we waited an hour in line at E-Z to get our car, the place was packed full of customers waiting. THEN I was charged a $200 deposit which I've never had to pay when renting a car. The agent explained nothing to me.

DO NOT rent a car from this company!!! From Boston Airport - Was the WORST experience I have ever had renting a car! I will never use this company again! The car was absolutely disgusting and so dirty you couldn’t even see out the windows (any of them). Plus I found use napkins and somebody’s hair comb between the seats. They don’t clean their cars inside! It wasn’t even vacuumed! Then they overcharge you. My reservation was for $463. I ended up paying $601 for almost a total of three days! Granted I added the collision insurance and a $29 EZ pass which only use probably the max $10.00. I’m just be careful if you rent from them!

Everything went fine until I found out I was charged $40 for gas when I dropped it off with a full tank minus the couple mile drive to the drop off spot. I'm so angry I filled it up if I was just going to get charged anyway. Shame on E-Z Rental, no doubt I would have used them again at some point but this really turned me off. I'll contact customer service about this but am not hopeful.

My daughter went to pick up a car that I reserved for her at the Atlanta Airport. It had on the reservation that the car had unlimited miles. When she got to the counter they told her that it was not unlimited miles and she had to pay $20.00 a day to get it unlimited. She went ahead and agreed to that because her grandmother is passing away and she had to get home as soon as she can. I tried calling but the customer service is NO CUSTOMER SERVICE at all. I so do not want anyone else to deal with such a bad company so please be aware that this company is a rip off and next time we will so rent from one of the other ones that are available. I hope they go under.

I went to the company at the Atlanta airport. This is one of the worst companies I have ever encountered. Not only did they overcharge me on taxes and fees that they had previously quoted me. They gave me a car with bald tires that blew up and didn’t provide a spare. I had to use my AAA to tow it over 130 miles back to the rental company, and was charged for not filling it up with gas!!! I tried contacting customer service 10 times to come to some resolution, but they wouldn’t talk to me or amend the situation. They are shady and unconcerned with their customers. They give completely unsafe cars to their guests. I would I rather take the bus for an entire trip than deal with them again. I feel completely violated and unnerved that they are in business.

After waiting almost 2 hours in line to rent this car (with a reservation), I received the car and was eager to leave the lot. 1.5 hours down the road, I discovered that they hadn't given me a key fob for the push-button-start car. Had to call and spend another hour on the phone trying to figure out if it had been put in the car. After tearing the car apart, I found it under the driver's seat. I assume the attendant put it on the center console, and it fell off when he drove it over to the building.

My rental was Aug.12, in Bar Aguadilla location. I was propelled to write this review, because in my years renting vehicles, never have I been more disappointed in a vehicle rental place. Initially I had placed the reservation through Expedia, where I had purchase their least expensive insurance. When I reach this E-Z car location they immediately they claim I needed to present proof of prepaid insurance. I had to leave the premises, drive 6 miles, in order to get wi-fi on my phone, to have Expedia send them an e-mail. (Where’s the customer consideration?) As I return to culminate my rental, I get attended by another employee, this time a female, which just wanted to destroy whatever hope I had left for this company to make it right.

My daughter and I made a trip to Atlanta recently. Had a wonderful experience when renting from EZ while visiting Family. They made our check in fast and easy, they had great customer service, and easy returning the car was a breeze as well. I will definitely book with them again.

Car was very nice, people were very friendly. The only problem I left my folder in the office and was not able to contact the office and the central office was not able to get ahold of them. For some reason they kept calling the wrong number to get ahold of me and I would double check the phone number with the main office and it was right. I finally got my folder 2 weeks later after many phone calls. But as for the rental was great.

Thanks so much for my rental experience with your company. I always use EZ Car Rental because I feel they value me as a customer and I get good service. The prices are great. This last rental I received just friendly and courteous service from your representative Ricardo. He is A+... Thanks and again and I look forward to renting again soon...

The pickup was great but, the return was bad I was charge for fuel and the car had a full tank. I have to awake up your employee to check my car in and he did not check the car. he just told me to give him the keys.

We were treated so kindly and professionally by John-Paul. He is an asset to your company! He made sure we were happy at every step of the way. He answered all of our questions. And he made sure the check out and check in processes were seamless. A gem to work with!

We rented a van in Atlanta to travel down to Florida. We found when driving in the rain the vehicle did not grab the road as it should. We found the front tires were bald. We had taken pictures of the car in the rental car place but it was dark so we didn’t realize how bad the tires were. We had to waste a day of vacation fighting the car company to get the tires replaced.

Very easy to pick up and drop off the car. We had a newer Cadillac and it drove excellent. It was a very quiet inside the car as we drove down the road. The GPS work great to find each location we went to. Thank you.

Car was extremely dirty inside. Trash remained over the visor and in the console. Window washer fluid empty and tire pressure low monitor on. Seatbelt was greasy and permanently stained my pants. Obviously not cleaned in between rentals very well if at all.

Working with EZ Rent A Car was quick and easy at a great price. Great quality and service. Keep up the great work. I would definitely recommend this to others and would rent again. Especially if the price is right amongst the competitors.

I was a little shocked that the cost doubled for an extra day. The hidden fees were pretty ridiculous. I’d rather not use the company again. I felt taken advantage of. I don’t think I’ll use the company again. I went on a business conference and ended up adding a day. I broke my phone so I didn’t think it would be a problem to keep the car one extra day. Went from under $150 to almost $400. Never again.

Waited almost two hrs in line to get car. Did not have car reserved. Received junky car (jeep) in its place and paid same price. Found USB port after I googled where it would be in the glove compartment. Got on my needs to find it in the top of the compartment. Would not charge phone due to lack of power and thought I wanted to hook to crappy radio but there was no accessory buttons.... Did have an AC plug that I could plug my charge into.

I did not sign up at checkout for refill by EZ Car. I filled the tank before I returned it. When I got back to Tennessee, I noticed that I was charged $30 to fill the tank. There is no way it could have cost $30 to fill the tank when I had just filled it even if EZ Rental had to top it off. The line was very long and perhaps the Agent got my car mixed up with someone else since he was trying to multi-task.

I rented a car from E-Z and it was simple, cost-efficient and the return process was easy. I would surely use this company again and have no reservations in supplying loved ones with a recommendation to this service. The company's employees were knowledgeable of the area and provided me with a list of tourist attractions within the Vegas metropolitan area and the Nevada region.

I was happy overall. The staff at the counter was very cooperative. The car was in good condition. The insurance policy was a little expensive. The staff at the drop place was also cooperative. The counter ambiance was also nice. The GPS provided was old and not in good condition.

When I returned the car I was told there would be no other charges. When I received the final receipt, there was a charge for two gallons of gas. Otherwise I Was satisfied with the experience. Good car, quick service.

No issues, except we got in at 7 pm from the east coast, tired, and trying to figure out how the car worked in near darkness, and a challenge to mark and pre-rental dings because of the darkness as well.

I rented a full size car and the car while worked fine, the keys did not include an automatic door unlock or trunk open. In an area like Orlando, this is an important feature to help locate the car and quickly get out of thunderstorms.

I booked my car pick up at 8:30 pm and when I arrived for pick up there was a line with over 50 people in it. They were all complaining of the time they had been waiting. I waited almost 3 hours to get my car and had a hungry and tired baby with me. I was even told to make my son stop crying by the employee, that he was too loud when crying. The worse experience I had ever been through with a car rental place.

My agent was great and supportive and friendly and helpful. The wait was long, there was no line for members, and there were few agents available at the time. The shuttle was easy and convenient, but wasn't running enough.

Very pleased with the service at pickup and dropoff. Car was clean and in proper working condition. While the rental cost is high in Seattle, it was lower than the other rental companies. I would definitely consider EZ when I need I rent again.

I found my experience to be very convenient, smooth and easy. Your staff were professional and the vehicle was in good condition. I had no problems. I will definitely use your organization when traveling in the future. Keep up the good work!

I love using you guys! You are always on top of your game! Will definitely be using you again??? I most definitely will recommend you to everyone, you always take care of what I need and with a smile!!!

Rental of my car was very easy. Went straight to counter and was on my way in less than 10 minutes. Car was clean and what I ordered. Will be renting from Advantage again because it was so easy start to finish.

I love that they were so nice with everything. They made it very easy for me especially because me being 22 years old. I think I would definitely recommend them to any one of my friends. Once I realized everything was going to be processed and I was going to get the car I was so happy. Thank you EZ-Rental.

Always excellent service and fleet. From reservation, to check in, getting the car, returning the car, and receiving the e-receipt, the whole process has been excellent. I have rented 5 times in the last two months from the same location - FLL and really appreciated the service.

Walter at Denver Airport was very helpful when we had problems with our reservation. He solved the problem and made a difficult situation solved. The return was also very easy. Denver Airport is not an easy place to rent cars. We have rented from other car rental places before in Denver and have found them to be rude and unhelpful. E-Z Rent-A-Car was very helpful.

After a very long wait at the airport, it was refreshing to get to the rental car counter. I was greeted with a smile and prompt service. Very professional and courteous. I would recommend this business to anyone looking to rent a car.

The price was the lowest I found after shopping around for 2 weeks. The first car that I was given seemed a little beat up with high mileage. I asked for another car and was given a 2018 Chevrolet Malibu with 9000 miles on it. It was our first time using EZ rental and my experience was better than expected after reading the reviews. The only negative is that the smell of cigarette smoke.

I feel like this company has stolen $250 of my money. They charged me more than $12 a day to use their Texas toll tag on a 22-day hire. I have since discovered that other companies charge less than $5 and have a maximum monthly charge of under $20. As an overseas visitor arriving at Dallas I had no idea about this scam and it was presented to me as a perfectly normal charge. The directors of EZ are no doubt proud of themselves. They should be ashamed. Welcome to Texas, you have just been ripped off.

This company has the worst polices, our flight was delayed and they gave away our rental. We arrived at 3 am only to be told they are out of vehicles. I made my reservation 3 months in advance and called the day of to confirm all was good. After being told "sorry we are out of vehicles, come back in morning" I contacted the company and was told maybe by 3 pm I had to pay for a hotel because we had no vehicle. Customer service was extremely rude and no one cared that we were stuck with no car and nowhere to go.

I updated star-rating to 3 from 1 because they took care of some of my concerns. EZ Rental refunded the charge for fuel. The issue of fuel has been resolved but they need to improve their service in denver area. May be a self-service Kisok would help in reducing the wait time if they don't have enough agents on duty.

What a crap company. They cancelled my reservation 1.5 months after I booked it and then tell me I need to pay 50 dollars more due to data error. What makes me believe this won’t happen again due to "Data Error." Crap! DO NOT USE!!!

I rented a car through E-Z-Rent-A-Car 7/14/2018-7/18/2018, when I picked up my car I was told I could get a upgrade to a full size car for 20.00 a day. I was charged for the small car plus the full size car. My total bill came to 301.00, I tried calling their customer service during the hours it says on the voicemail, I said they are closed... I think I got ripped off. I will never rent from this company again.

EZ Car Rental did refund the amount that they charged me for the upgrade. They responded in a timely manner.

Their ad leads one to believe the rental counter is at the Salt Lake City airport. You will actually have to take a shuttle 10 minutes to the rental car location. When we returned the rental vehicle, my husband requested a receipt and was told “the receipt you have when you rented the car is your receipt.” When we returned home, my husband received an email and the amount charged was for $190.00 more than the amount on the signed receipt.

When we arrived at the E-Z rental counter at MCO, it was 11:55 pm. We had gone through several issues with our flight being cancelled, and were arriving in Orlando a full 12 hours later than we had planned for. We were greeted by Ahsan, who was very kind. We chatted about our terrible travel day, and that his family worked in a school, same as myself. He noted that I was in a wheelchair, and asked if we were going to be transporting it. We let him know we had rented an ECV scooter, which we would be moving between our hotel and Disney. He said that he was worried it wouldn’t fit, and since he felt a connection with us through his family also being educators, that he would upgrade us to a van at no cost.

When checking in the individual told me I could bring the vehicle back empty that the government rate already included fuel. On two occasions I asked him if I was getting charged for fuel up front or after the fact and he told me no. I did not pay attention and he had charged me for pre-paid fuel. The government will not pay for pre-paid fuel so I had to pay the $65 out of my pocket. Another issue was that the vehicle only had a half a tank of fuel when it was given to me but I was charged for a full tank of fuel. I asked the guy at drop off about it and he said they would take care of it.

I was required to go over the car myself and look for problem areas to note before renting in a very poorly lit garage rental area. After leaving the airport and driving on the expressway I noticed a large crack in the windshield on the passenger side of the car. This vehicle should have never been rented out!

If it is lawful to do so in the state you are in, make sure you make a recording of your transaction at the customer service counter. E-Z slipped things in to the fine print and charged me for things that I explicitly stated I did not want. The price at the counter was different than what Priceline had quoted and the guy behind the counter assured me that everything over the amount originally quoted by Priceline would be refunded upon the return. It was a different story when I returned the car.

I dealt with Cynthia at the location and we had a minor problem and she was absolutely fantastic, accommodating and kind and explained all the details. She is a great asset to your company. The car I rented was brand new and gorgeous. Return was easy and your representative who also drove the shuttle was amazing.

Reserved and paid for a minivan to transport my party of 7 from Atlanta to Birmingham for a wedding. I did this on the EZ Car website. Upon arrival I was asked how many in my party and then was informed that there was no van available and the only vehicle that was big enough for my party was a Yukon at an upcharge. After the weekend was over I called to voice my displeasure. I had the rudest customer service representative. I told him I didn't feel it was right to charge for an upgrade when they couldn't accommodate my reservation. The representative informed me that I had options... I could pay the upgrade or go to a different company and see if they had a van available.

Very please with the excellent customer service that Kevin provided upon our arrival. He was very professional gave us location where to visit around Seattle. Love the fact that it wasn’t like other car rentals. This one made you feel very welcoming.

The staff at EZ in San San Antonio, were over the top, in the service they provide. The check in was quick and efficient, with no delays. I was truly satisfied with my experience and will use EZ car rental again.

I found that the car was too low to the ground, and was difficult for me to get into (I am 5'8"). Also, the electronics were extensive and complicated. I only had the car for a week, so who has time to read the owner's book on all that?

Being a long time E-Z (L&M) customer, I made a mistake during our last visit. After leaving the toll road we always travel I drove through the wrong gate on another toll road. Although I immediately pulled over, telling the attendant my error and offering to pay, he assured me that was not necessary and he would see to it that I would not be charged. Several weeks later an additional E-Z charge did show up on my credit card statement. I called E-Z and explained what happened. I admitted it was my error and was not contesting the extra charge.

Staff was extremely helpful. Can't remember her name but a very young blonde girl at the counter was very customer friendly and was able to answer any questions. She was able to pull my reservation quickly while not having that awkward silence as you wait for things. Extremely please with the service and would recommend E-Z rental cars to anyone traveling to the Denver area. Thanks.

I have rented from E-Z Car in the Orlando Airport the last two times I have been down there. I was very happy to find E-Z Car. Their pricing is excellent. And I am happy to say that I have never had more than about 5-10 minutes wait in line. Another thing I like about E-Z Car is that they don't pressure me to opt in to all sorts of extra insurance and other services.

After not having the right size car I reserved I had to pay to upgrade. Then not been told about tolls in Florida I was charged another $93 for tolls. Customer service is not in the USA it is in the Philippines and hard understand who you are speaking with. The rate of 133+ taxes and fees of $218 I was quoted turned out to be $491. I am not happy about this.

Overall I was very happy with the service. The process was very smooth and quick. The lady I worked with was very friendly and professional. However, although I understand it is her job to sell things such as SunPass, I feel like I was deliberately mislead. I specifically asked if SunPass was needed where we were going (Key West). She said yes because there were spots the entire way that used it. Trusting her I paid the $10 per day for it. It was a HUGE waste of money. Outside of Miami we never saw one SunPass. Next time I'll do my homework, but being able to trust what I'm told would make huge difference on my opinion of a company.

Myself along with a few other customers arrived to return the rental at an hour the office was closed, approximately 4:30AM. Not a single customer was informed of how to drop off the car or if there was a shuttle available to transport to the Fort Myers airport. No information was available online and no one was available on the phone through the toll free number. We called a location in Orlando for instructions. I shall not rent from a place that is this disorganized and leaves in customers in the dark as how to make their flight on time. The return time was listed on the rental agreement so there is no reason we should not have been informed of the policy during the initial checkout.

Counter was easy to locate at airport. The staff was friendly and very professional. The car was clean and new. I needed to change the amount of days I needed the car and it was handled quickly and easily. I highly recommend E-Z and would only use them while in Florida.

Great service, great SUV, front desk staff was excellent. Vehicle was washed, damage-free and ready to go on my arrival. Return experience was prompt and guick. Great job EZ. Would recommend EZ car rental to family and friends and will always return to EZ for future rental needs.

Every employee I spoke with was friendly and the car was clean and comfortable. E-Z could improve their Love Field facilities and make their return location easier to find but overall they represent a good value if you are willing to work a little to save money. I will rent from E-Z the next time I travel through Love Field.

The staff was very helpful when I asked about what kind of insurance should I get with my rental. She explained to me the details and why she would choose one over the other. She checked all the details before I left and made sure I understood everything she explained.

As a repeat customer, I have ALWAYS had a very positive experience with the staff at Orlando Airport and will definitely use them on my next visit to that area. Please encourage the employees to keep up the good work!

Need to try this auto rental place in Las Vegas. Very reasonable prices... No hard selling. The auto was clean and well kept. Checking in was great, the person that checked me in very friendly. I rent a lot of cars at las vegas and this company is right up there.

The car I rented was a Chevy Cruze. It was ok to handle but did not have a comfortable ride. It looked ok at first but after I had it for a day I noticed the passenger seats were stained and I had been the only one in the car. It shuttered off at stop lights and burned a lot of fuel. Poor Car.

Headed to Colorado for a week with a diving buddy. We made all the arrangements in January, for a May trip. There was a wait at location, but that’s what I expected. What I didn’t expect was the agent flat out lying to us. I asked what the charge for second driver would be? He said there was no charge for drivers over 25. He filled out the computer forms. He asked if we wanted the guaranteed $2.50 per gallon for gas, allowing us to bring car back “empty”. I asked for the charge. He said the car had an 18 gallon tank. I checked. It was 14.5 or 16, depending. I agreed to 16 gallon charge at 2.50 per gallon. I refused insurance because I have the necessary coverages. My friend came to counter and asked again about 2nd driver charge and was told no charge. He took her license info. He had me initial places. I told him I couldn’t read small print. He said it was what he just went over about insurance and fuel.

I was really disappointed with E-Z representative. We rented a Kia for 3 days. The wait was a little long because the agent was dealing with a customers that did not speak English very well. When it was my time to be service, I was not bothered by the wait, however she began to complain to us about the language barrier which really took me by surprise considering she worked at an airport where she would encounter customers from around the world. I have two major complaints about my encounter with Sharon.

I booked through Priceline and paid $86.14 for 4 days. When I picked up the car there was an extremely long wait. The representative asked if I would like to prepay for fuel at $2.50/gal, which I agreed to. My girlfriend was with me and he asked if she would be driving and I said maybe, he then said that is fine I will just need to see her license. No mention of any additional charges or anything else. I had declined liability insurance as well. He then asked for a credit card because I would need to pay for a $200 deposit. My card was then charged $239.33 for what I assumed was the deposit and ~$39 for fuel. I then initialed a few tiny boxes on the credit card reader without ever seeing a summary of the charges.

I flew in from California to Atlanta Georgia, got to the airport and there were no cars available and I had a reservation. Very disappointed I had to inconvenience my family to pick me up at the airport at 12 midnight and then I got to the airport the next day and there was still no cars available.

I should have read the poor reviews. I booked and the confirmation date came back with different dates. I called and they said they will cancel with full refund and to book again. I did and the date came back in confirmation wrong again. I called within 10 minutes, spoke to a rep and was told it would be fully refunded in 2 business days. They refunded all but $50. Called my credit card and credit card company disputed with me and I did not pay nor will do business with this E-Z rental company. I heard this happens with them before. Shame on them. The first agent did not document our conversation honestly. Common sense says I called right away because there was an issue. All I wanted was to fix it.

The wait at the terminal for the shuttle was extremely long. I also received an additional charge on my credit card today with no explanation as to what the charge was for. My card was charged after we returned the vehicle so not sure why it was charged again for the additional $42.00.

Easy rental and return process. Car was clean, smelled good and came at a Great rate. Taking the Airport shuttle to pick up my rental car was very convenient. I Will definitely recommend this company to others as well as book a rental with them again.

I was very happy to get good service that I needed. It's near to my house and the rates are good. Hope to get the same service in future. The condition of the vehicle was excellent and request to keep the snow chain, take deposit and refund after return. Thanks.

The first car I was assigned has an indicator warning light lit on the dashboard. It was tire pressure and I was told the tire pressure was good, that it was just a faulty indicator light. I refused to accept that car and was given a beautiful, brand new Chevrolet Malibu. Thank you.

The teller could not help me be more then she Did. She was great and now I only rent with E-Z when I go to Denver. If I know anyone who has to get a rental car I'll direct them to E-Z no matter where they are.

I rented a car and was told the deposit was 200 hundred dollars then charged me 391 for the total rental and 140 as well so they ended up refunding the 140 but then said they only charged the card 331 but I never got the 60 bucks so the 140 and the 60 bucks was really the 200 deposit that they sent back because they said it was for the refund but I would of liked it to be the 200 refund then the amount of the rental. That way there is no confusion then when I called to see where my deposit was the agent was very rude.

Awesome customer service!! Willy... Monica and Nelson... keep up the good work guys... No matter what the guys at E-Z car rental always tries to help the customer and that for me is a PLUS! My preferred choice in car rental and will continue to be once E-Z car rental is in existence.

After refilling the gas tank at the gas station across the street from the agency I was charged to refill the gas tank. The agent checked in the car and advised you're all set. I didn't determine the overcharge until after leaving on the shuttle bus to return to the airport. I had to solicit Orbitz to help me get the billing error corrected.

My recent rental at Fort Lauderdale Florida airport was pleasant. The counter girl was personable and offered a free upgrade. The young man who directed us to our vehicle was helpful as was the girl at the exit. We will look for E-Z next time we require a rental vehicle. Thanks to all.

The counter was closed as it was late so I had to go to Ace. Stood in line for over 40 minutes. They only had minivans and the huge SUV they gave me. I ordered a mid sized car. The side view mirror was not attached properly. I did not know this until I pulled out of the garage and went about half a mile. The mirror then came off and was dangling. I immediately called EZ's toll free number and reported it. I was told that the rep would make a note of it, which I found out did not happen when I was contacted to pay for the damages. This was my first time using your company but it will not happen again. I've already canceled another reservation with you.