E-Z Rent-A-Car Reviews

What a nightmare this company is. I would give them negative stars if I could. 2 months later I am still fighting them and disputed the charges on my CC. I had a 1 day car rental, $29. They charged me 200 security deposit at the time of the rental, which was supposed to be refunded after 7 to 10 days. Of course they never refunded the money. On top all all, a mystery charge for 491.55 appeared on my CC out of nowhere, who knows what for... I am disputing that one as well.

We rented a car from E-Z at the ABQ airport. When we arrived to pick up our car, we had to wait for at least 20 minutes, along with others who were also waiting because the desk agent was out back napping and/or smoking a cigarette. Even the other nearby rental company agents (from other companies) were shocked at the unprofessional behavior of this individual. Once we got our car, I could honestly have forgiven this snafu, but then the worst thing happened. We returned our car two days later as scheduled -- even an hour before the scheduled return time! The agent at the desk this time (a different one) took the keys but did not provide us with a receipt. We received an emailed receipt later which charged us for an "extra day" and indicated that we actually returned the car EIGHT HOURS after we had returned it.

I have no complaints about E-Z rental car company. The customer service was really great from all of the employees, the car was very nice and clean as well. If I ever had to visit San Antonio Tx again, and needed a rental car, I would definitely rental from E-Z rental company.

Basically, it's a simple thing - I arrived at the airport, got on the van, went to the rent-a-car location and picked up the car. There are only 2 recommendations I would make: 1. Make sure there's a sign saying E-Z Rent-A-Car at the airport location for picking up the van; 2. Include a map that shows how to get from your lot to the 405 highway and perhaps other routes people usually take to get where they're going. Thanks.

We were very happy with the service we received at Orlando airport both at the beginning and end of our trip. The people were polite and professional, and they explained everything. In fact, with all the questions I asked, she was very patient! Our car was immaculate, and we had no issues whatsoever. Thank you.

Excellent service. The service I received was friendly and welcoming. It’s a bit of a walk from the check in desk to the car with someone who doesn’t walk very well. When I returned the car, I hoped there would be an easier way to get a wheelchair for my mother from the car rental center to the terminal. We took the train and had to search the airport for wheelchair services. Not a pleasant experience.

I looked, online, for low rates car rentals. I found this, to me, unknown company. Still, made a reservation and I was pleasantly surprised... The whole transaction, from the moment they pick me up in their shuttle at LAX airport, until I sat in the assigned car, everything went smoothly and w/o a glitch. Returning the vehicle was also painless. In other words, they met much more than my expectations. Agent I dealt with was friendly, knowledgeable and explained everything accurately. Next time I need to rent a car, I will look for this outfit. I am very pleased with their service.

Our car was filthy inside and out. The agent that helped us at pick up was very friendly but the car was less than desirable. And, when we tried to change the drop off point for the car, your customer service agent on the phone were hard to get a hold of and unfriendly and unhelpful. I guess you really do get what you pay for because you were the cheapest rental available. Next time I’ll pay a few dollars more.

Gilda, I thank you so much for the best customer service and help you provided to me while renting this car (my third time). Representatives like you are the ones a company/customer value the most. I'll rent here again, for sure. Well done. Good job.

I ordered a Camry gas! Got a VW Passat diesel! I have never driven a diesel so I had nothing to compare to. But this car was gutless. I took my life in my hands when I got on the freeway! Would not recommend this car to anyone!

Guy at counter nice. Only positive of my experience. After everything I went through to book at end I get hit with a security deposit for several hundred dollars. I’ve never had to pay this with other carriers. I’ll be going back to them. Also no one helped with my child seat. I grabbed one I thought would fit. Did not have daughter with me at time. Seat too small. Had to borrow one and carry through out airport with multiple bags I already had. Lost a small bag with valuables in it as a result of this. I’ve already complained about that once and nothing was done about it. Why bother getting my feedback if you don’t like it what I say and don’t do anything about it!

Your RATES are BETTER than MOST. But when I say I don't need any of the insurance, DON'T ask only BASIC. I don't need or at least explain the charges. I would tell FRIENDS about you but to be CAREFUL of the insurance.

Vehicle hire generally went OK. Just amazes me that in 2019, any hire/rental would not come equipped with a Sat Nav as standard equipment. Then had to spend a further amount, I think it was US$74 or so for the week, for a substandard piece of equipment. Then, to compound the problem, we had to contact the Sat Nav supplier, to have it rebooted so it would function, albeit slowly.

Super quick service. We were in/out with keys to our rental SUV, which had a whopping 1280 miles on it, in under 20 minutes!!! The counters were adequately staffed & there were only 2 people in line ahead of us when we walked in. The return process was even quicker! I pulled up, unloaded luggage, and was on shuttle in under 15 mins - didn’t even have to go inside the building! Had confirmation of return come across my phone before shuttle was out of EZ Rental lot! And the price... this is THE LOWEST PRICE I have EVER paid for a rental car let alone a SUV with only 1280 miles on it! EZ Rental at Denver Airport was truly the best rental experience we have ever had. I am sold on them now!

Gave me what I wanted for the price I wanted with no problems. Car was clean when I got it. The car was also the perfect size for my family so we were comfortable. The SUV we had was great on gas so we didn't have to spend a lot of money on fuel.

My trip was off to a rough start. The air in my front tire was low the morning after picking up the rental. I was able to return it to E-Z airport location and Jorge upgraded me for free. The very next day my daughter locked the keys to the rental in the trunk about 2 hours before we were due to take someone to the airport (their bags were in the trunk). It was chaos. Even after AAA unlocked the door we couldn't bypass the system to release the trunk and the model of car didn't have access to the trunk from the back seat.

The overall experience was positive. The only issue I had was when I dropped off my car. It was my first time renting a car and I was was really unsure about the process. The guy that rented it to us was super nice. When we dropped it off, it was really early, 4AM. There wasn't a drop box or an attendant on duty. I was unsure as what to do with the keys. An attendant from another company told me it was ok to just leave the keys in the car. Needless to say, I was a nervous wreck flying home, worried that the car might be stolen or worse. I made a call when I landed in Detroit, confirming it had been processed. Other that than that it was great. A drop box would be a great addition. Thanks.

Great customer service, Bus ride from the terminal to the rental office. Very helpful. Nice rental car, worked great. (Had some hail damage but it worked great, hardly noticed, Hey, it's Denver!!) Very friendly staff, the shuttled driver located the wife's purse she misplaced too. Very happy with the rental.

Loved Paige at front desk when we arrived. Help us a lot. We had a réservation with other company. Epic fail. We had to cancel and find another rectal car. Loved the car we received. She explain the fees for pay toll nicely.

Upon check-in on 6/23/19 at 9:30pm, we were told Highway #15 (which we use constantly to visit family) was now a toll road and we'd be fined $250 if the FasTrak transponder wasn't used. We agreed and were charged $153 for its use. We then spoke with our son (San Diego resident) who told us this was NOT TRUE. FasTrak is only used in HOV lanes during rush hours. There are NO TOLLS on other lanes. We returned to check-in area and had charge removed. Note that we were lied to in order to have additional charges added to our bill. Not nice and WILL NOT USE E-Z Rent-A-Car again. This was our first time renting with this company and we have NEVER been scammed by other rental car companies. There are several other reputable rental companies at San Diego airport and we will use them.

Great customer service! Fast and easy service. Very helpful in selecting the perfect car for us and letting us know about all fees and services that we didn't know about. We highly recommend E-Z Rent-A-Car to all our friends. They make renting a car so E-Z.

I had my own SUNPASS transponder in my vehicle during my week's rental (rental was from 05/31-06/07). I had used it in March of this year and added more funds to the account before our departure. Apparently, E-Z Rent-A-Car's transponder, that was already in the vehicle, registered the TWO tolls I accumulated (less than $2.00). After I turned in the rental, I was automatically charged $27.00 for the tolls to my credit card on file.

We made a reservation for a compact car back in April (two months prior to our trip), but we were told you were out of them and got a minivan instead. Then my husband couldn't be the driver because we only brought with credit cards in my name. It would have cost us $13+ per day to have him added as a driver. We never had this problem with other companies both in US or in Mexico. Your quoted price was lower, but we did not get what we wanted. We are going back to Enterprise!!

Beware of the hidden fees and pressure from the agents to add on to your rental. They may seem cheaper than the others however, in the end, you will be paying the same if not more than the name brands. They will send you a free upgrade but it has conditions. They tell you that a prepaid tank of gas is cheaper than filling up by you - False. They tell you that the toll pass is needed and the difference of the unused amount will be refunded - false. They tell you that you need a 8 cylinder car to travel in Denver and the surrounding area - false.

Will not rent from this company again. My boyfriend received a call earlier today from their billing department stating that we owe them $246 for a windshield repair. When we got our car at the Orlando International Airport my boyfriend and I noticed that there were dents and scratches all over the car as well as damage to the windshield. He had gone to the office where a guy was managing the lot and he had marked X's on our pink paper receipt with the damages on the car. However, this was not marked on the carbon paper that they have for their records. Because of this, we are now being responsible for paying for the windshield repairs. I am sorry... We are not paying for this! This is ridiculous! We even notified two individuals that worked for the company when we turned the car in about the damage on the windshield. They informed us not to worry and that they would charge the person previously that had rented the car.

Rented a compact car at the Denver location, they offered me a Kia Rio. I agreed and told them, "I do not need any additional insurance," as my insurance gives me full coverage on any vehicle I drive. They had me initial boxes, "collision damage waiver and roadside service plan". I initialed the waiver only. Later did I find out that the "waiver " was an authorization to purchase the insurance. This resulted in additional charges of $167.40 for my 5 day rental. They also charged me a "concession fee" of $47.87. When I spoke with their "customer service people", I was informed that this is a charge since I booked near the airport. They charged me $564.00 for a 5 day rental and were not willing to budge a little on the bill.

I was unfamiliar with E-Z car rental, but the extremely low rates were an extra perk. However, once additional fees are added their rates are comparable to every other rental car company. Also, the rental car front desk and lot are not located within the airport terminal, quite inconvenient. This adds additional stress when waiting for a complimentary shuttle from rental car lot to airport terminal.

We arrived into Seattle late at night and the rental desk was closed and we were directed to go to their parking garage to check in for our car. We were there only ones checking in, so service was immediate. The attendant was friendly and helpful and check in was very smooth. We were informed of all the traditional upsells, but she was not pushy or unpleasant when we declined. The car was nearly new and pleasant to drive. The check in process was also quick. All in all we had a great experience with EZ Rent a Car. This was our first experience and we will use you again.

Great customer service. Enjoyed the car, very clean. Would use E-Z again. We upgraded to a small SUV which made it easy since that is what I normally drive. The shuttle to the rental office was very prompt both coming and going.

To Whom It May Concern:

Rented a car in Las Vegas Nevada. After a small problem with the car contacted the office at LAX in Los Angeles. Customer service representative Billy went above and beyond to make sure the rest of our trip was great.

I am happy with the sales and service of this 2-week rental. The car performed very well over the 900 miles driven. I am not a great writer but I would like to compliment everyone at E-Z for a nice overall experience!

I rented a Nissan Sentra, touted as a mid size car through Expedia for what Expedia reported as a Total price of $196.11. Final price was $278.11 which included EZ's toll transponder charge of $69.93 for 8 day rental and an additional $11.99 which I don't know what for. The left rear tire had slow leak which required attention twice and the check engine light came on every time over 60mph for 10 minutes. Expect extra fees and ill maintained cars from EZ.

I paid for a rental in February for a trip in May, after the trip your company charged me more money. Now if I paid for it already why did your company charge me more. Bad business in my eyes, and now I can't submit it.

I left my cell phone in the shuttle and the employees did an excellent job in returning it to me. I could not get to the office to retrieve it before my flight left so I was able to send a friend to get it.

Great customer service. I had an issue with rental car and it resolved quickly. I received a new rental the next day. Susan who took care of the matter was very kind and professional. She made sure that I was satisfied with car rental I received. I was very satisfied with car and appreciated the help needed. Thank you.

Overall I had a decent experience. I waited for over an hour for a shuttle at the airport pick up, we called multiple times as well. This was my main disappointment. The lady working the desk was very helpful once I arrived but overall the shuttle service was horrendous. We lost hours at midnight waiting around to get picked up.

I always rent from EZ when I go to LA. They have a great selection of vehicles available. Better yet they are affordably priced. Their representatives are extremely courteous and helpful. They make it really easy just like their name. I highly recommend them for anyone traveling to LA or anywhere they can be found.

My experience with your employee Jayson, was great. He went over every item. Cost. Explained so I understood what I was paying. His customer service was a breath of fresh air, very pleasant. Return of vehicle check in employee, was unfriendly, bad attitude. I was shocked how employee, could be having a bad day. It was early morning. I told my daughter, I hope her day gets better.

I never comment on reviews for any company but today I feel compelled to because I had such an awful experience with E-Z rental at ATL airport. I travel to Atlanta all the time (for over 30 years). I chose E-Z for a reservation for they had the best price. I call ahead to a toll free number to make sure my rental reservation was ok because I wanted to modify the time. I was told 2 1/2 hours in advance of arriving that my rental was ok and there should be no problem. I get to the counter and the E-Z rep tells me they have no more cars so I am stranded at the airport at 9:30 pm. I call (same toll free number) the try to get this issue resolved but I am told they cannot help me but I could possibly get a car the following day.

This place is a complete rip off! I rented a car at Orlando airport for 3 days and paid $300 for a Hyundai! Yes you read it right $300! When I booked the reservation the price was around $76. After taxes and fees it was around $100 so I figured the price was perfect. When I get to the counter there was no one there. I had to search for someone who then told me that counter was closed so I had to drag my bags, and my 3 year old to another location. Instantly I was annoyed.

I got a scratch on car, had insurance, filed a claim, never received a callback after multiple calls, and then was charged the highest price. $400 for 3 days. Would never recommend this place. And in fact will be calling today to demand a refund for this poor service and over-charge. Thank you. Terri

After having rented from E-Z several times, with no problems I rented for two days from the Orlando Airport location in January 2019. I did not choose the toll tag option as I am very familiar with the Orlando toll roads and brought the correct change for each booth. I paid each toll on the day of arrival with no trouble, and again upon returning to the airport until I reached the last toll booth and the attendant said it had been charged to the toll tag. Apparently, the tag had been active the entire time without my knowledge, believing that it was the responsibility of E-Z to turn the tag on and off. Upon return, I told the attendant about the problem and she assured me it would be okay since I had paid each toll except for the last one. Two months later, I was charged. I wrote to customer service and have yet to receive a response. I won't be renting from them ever again.

We were scammed by E-Z Rent a Car, Orlando Airport. We have a signed contract stating that we DECLINED the E-Z Toll program. We paid cash for all the tolls in Florida only to find a charge for $82.82 on our credit card the following month for, you guessed it, TOLLS and fees!!! Apparently they did not disengage the toll device so it was registering each time we went through a toll, unknown to us, of course. We disputed the charge on our credit card but our sucky credit card company, Capital One, won't fight for us.

The ladies at the customer service desk were very friendly and a pleasure to talk with. This was much needed after a very long day of canceled and rescheduled flights. Customer service is important to me and has a significant impact on my experience.

Great price, staff was very helpful and efficient. The van was perfect. We were upgraded. Gas in California is expensive but we found the vehicle was good on the gas. We will use your company again when in the area. Or in another state if you are there.

The service person was brilliant. He even deftly helped his colleague at the counter with a difficult customer. However, E-Z Car sent me off with a car that - in retrospect - never should have been rented. The car did not have a passenger-side rear view mirror. The check-out person at the gate just had me repeat the fact on the form, and sign it again. I don’t think that the car was safe. It was difficult driving safely without this way to check blind spots, especially when changing lanes. When I checked the car back in, the attendants seemed quite surprised that I had been given a car without a rear view mirror.

Dear, I have not received the notification of the return of the guarantee for USD200 charged on the credit card. When it will be? I need an explanation of why it has not been done. The day the vehicle returns, the receiver assured me that this refund was already in my account and that it would be at most 48 hours. They are already two weeks old and it is not done yet. Regards, Miguel **

My experience at E-Z was wonderful.. The service agent Ahelam was very polite and professional with me.. Not to mention patient. She thoroughly explained everything and understood what was best for me.. The car was clean and my entire ordeal was over in minutes. Will definitely be back to rent with them.

Good service in Seattle Airport. Very good and fast service. Very good car VW Passat as like I have myself. I recommended! Car was nice and works perfect!! Workers was very friendly and professional persons, who knows and want to service as customer want... Very good transport from and to terminals. Super!

Service at EZ counter - very professional - however friendly - especially “representative Damien.“ It was a busy morning and Damien was not flustered, took his time and finished my request. With all the choices available to rent a car, my first choice will be EZ - on all my next visits to your wonderful city Las Vegas.

This was the quickest and easiest car rental I've done. Very pleased with the services I received. I would like to use them again in the future. The only suggestion is possibly letting the client pick their vehicle out. I really liked this when another place did it this way.

The exterior of the car had tape marks where the doors closed to the body of the car. The windows were dirty also. The check engine light came on the first day I had the vehicle, and a call to maintenance number was answered with the instructions that if I was not having problems with the car to just continue using it.

We had concerns. First, the total amount was substantially higher than what we'd understood when we reserved the car. By the time taxes, fees, the fuel program and the EZ Pass were figured in, we were paying nearly $400 for what we'd understood to be about $285 -- and we were told that E-Z Rent-a car was helping itself to a "deposit" of almost that amount in addition, charged against our card. Not good PR. Disclosure should be clear and complete in the reservation agreement, and there should be no additional "deposit" on top of the rental amount, taxes, and fees when the credit card is accepted and the liability agreements signed. The "deposit," while substantial, wouldn't begin to repair a car or deal with a liability situation -- so one must gather its purpose is to sit in the bank with other deposits and accrue interest as a short-term loan.

Accurate and direct information. Smooth and easy to rent a car according to my needs. Return without problems. Full coverage is the best option if you’re traveling and don’t want to bother with minor issues. Staff very careful, educated and available to solve any issue. Nice surprise. Recommend the service that I didn’t know until now.

We rented an SUV in Los Angeles, and the lady at check-in was amazingly nice and talkative and offered unsolicited advice in r/t to driving routes to a few cities; the facility was clean; we didn't have to wait more than 5 minutes to be served. The vehicle was great; car return was super easy; the bus drivers from and to the airport on flight days were very nice. Would recommend and will use E-Z Rent-A-Car in the future for the reasons above. I didn't even mention the price, which I believe was the lowest I could find for the type of vehicle we needed.

This was the best experience I have ever had renting a car. EZ is an appropriate name. Not only was the rental much less than the on airport agencies I was in and out with my keys in under 10 minutes. The gentlemen at the desk was professional and friendly while he got things ready. The car was clean and in good shape, ready to go. On return I just left it with the keys in it and hopped the shuttle. The bill came to me via email an hour later and was as expected.

These racketeers spend 20 minutes with each customer trying to sell CDW and other optional insurance services. They literally will not release the car to a customer until they've spent at least 20 minutes pushing optional services. I had to wait nearly 90 minutes in line behind just four people while the lone agent gave customers the hard sell on these optional services. When it finally became my turn, the agent refused to serve me because I told her at the onset that I would not be purchasing any optional services. I had to wait another 10 minutes for the manager to meet with me before the car was provided. It was just like attending a timeshare presentation.

We were asked if we wanted an upgrade. Response was no. We were asked if we wanted a free upgrade. Sure. - It wasn't free. We were asked to waive insurance. Yes, Please sign here. We did. We were charged. The bill was $200+ more than expected. We were told it is for incidentals, tolls, etc. and we would be reimbursed when we returned the car. That did not happen. We were also told that we do not need to fill the vehicle up with gas because they get gas cheaper $2.59 per gallon. At least we filled it up prior to return otherwise it would have been $8.99 per gallon. Quote price was $588 actual price 927. Complaint was ignored because we signed.

When I picked up my car it was literally pouring down rain in Sacramento, CA. I was soaking wet and cold! Because of this I was in no condition to accurately document all the extensive paint damage to the front bumper of the car. When I returned I BUMPED it into a parking sign sign and left a small white paint for on the left front bumper. While I was trying to take a picture of the existing damage, the argumentative attendant drive the car away, saying was going to get a claim on the damage. I am a retired Navyman with 31 years of enlisted and officer service. I have rented cars literally around the world and have never damaged a car. I will never rent a car from E-Z again, nor will any of my friends or family. I recieved a bill from them for $300.00 and have disputed it with my insurance company, USAA.

We were booked this car through Hotwire and we're delayed overnight to Denver because of weather. The agent was nice enough, but he talked me into upgrading to an SUV that was "guaranteed" to have AWD (I originally rented a Toyota RAV). After you spend a night in a hotel in another city because of bad weather, I guess I was susceptible to the roads actually being bad. They weren't - the roads were high and drive.

I was delayed for two hour to return the car, because of bad weather in Colorado. It was snow all morning and also so many accident in road. I wish they would have charge some amount instead of whole day charge. Thank you Bijay

Rented the vehicle after seeing an ad on Facebook, and thought that I was going to get a great deal. I actually paid more for the dated vehicle than I have had paid through other rental companies from this Florida location for the same rental time. Not only did I pay a lot more, but I also had an item stolen from the vehicle that was in a personal zipped small wristlet, when I returned it to the rental location from one of their workers and this happened in minutes, I was still at the location when the item that I left in the vehicle was returned but the item inside was gone but didn't notice until I was on the airplane and had not Apple AirPods in my zipped item.

Even though the rental location is offsite, the pick up and delivery to and from the airport was efficient and timely. The rental desk person was friendly and helpful and efficient. We would rent there again. The price was reasonable as well.

Your midsize car was smaller than other vendors. I had to upgrade to another vehicle which started the family vacation off wrong. Then the vehicle was dirty inside and smelled like someone had been smoking weed in the vehicle and it was air freshener sprayed over the smell.

The rental was good, desk agents were very accommodating and friendly. Process was very very smooth and professional, they explained everything in good detail and took their time. The only thing was the car itself, all four tires had different air pressure causing it to vibrate and swerve to on side at highway speeds and the key fob wasn't working and the car had a lot of scratches and such. Other than that I had no problems.

My reservation was for a car but at pick up I was assigned a van. I refused to accept it. For an addition charge of $10.00 a day, I could rent an intermediate size car. The paid in advance charge total was $425.28.... The new total was $703.05. We have rented cars for many years from different agencies, for as much as six months annually and have never had a similar problem, EXCEPT with E-Z Rent a Car. This is a deceptive practice and we are due and expect a reimbursement of the additional charge of $277.77. Reputable companies do not conduct such practices.

Too many charges at the counter which are not included online i.e. SunPass, add'l driver, Florida taxes, deposit required. These should be shown online so a realistic cost for the rental is shown before you pick up the vehicle. Customer service at the counter in Ft Lauderdale airport was excellent and the vehicle was clean. Return was easy as well.

Molly served me at the counter and she was terrific. Car was a Subaru and it was also terrific. I will be a repeat customer. Any coupons or discounts? BNA location was difficult but this is due to construction at the airport...not your fault.

EZ is not easy at all. Thrifty is much easy to rent from. Keys already in the car. Don’t have to wait in line just to get my car when I already waited in line just to get confirm reservation and pay. Not renting here again. Took me 2 hr to rent the car from start to finish.

In the past I have had a good experience. I was a bit discouraged this time around. I had to wait in line for over 30 minutes. If you are that busy, it would be nice if you hired more people during your busy time. Also, the shuttle driver was THE WORST driver EVER!! All of us on the bus probably suffered whiplash from his erratic driving.

I have used E-Z several times this year since we stumbled across them! Easy to check in and out. Vehicles are modern and up to date with amenities. Staff is always helpful and kind. I am impressed with the convenience. Only problem was Houston the E-Z rental desk is not at airport, it is 10 miles away. Otherwise, all is good!

Had a good experience with E-Z Rent-A-Car to the extent that I will be a repeat customer. The choice of opting for a lower cost car meant trade-offs but I was rewarded for a little longer wait with a greatly reduced price. I was directed to wait for the shuttle pickup away from the normal car counters. After a short shuttle ride on a clean bus my registration was quick and efficient. I got a late model, low mileage, clean vehicle. I'll return.

The first vehicle I was given had a broken driver’s side rear view mirror cover. When I drove away, there was a loud noise coming from rear passenger side wheel that sounded very unsafe. I called to discuss my issue with the car, but couldn’t get a hold of anyone in a local office. I had to wait in line for over an hour to exchange the car because there was only one customer service rep available. Once I got in the new car, the key fob had water damage. It displayed an error and gave a warning signal whenever the car was started. The brakes in that car were very squeaky as well. Both vehicles were an embarrassment to drive. Highly disappointed with EZ and I would NOT recommend to anyone.

The gentleman that checked me in was awesome!! He went above and beyond. Needs a promotion for sure. On the agreement it says Asmeron. The gentleman that checked me out was rude, and short. He treated other customers with more dignity than our vehicle. Don't know if it was because I was a woman with children, but he did not treat us very well. On the agreement it says Ahmed.

Very pleased with car and service from your people, see you next year. The car performed well however I did have to add air to two tires after I just picked up the car. Overall very pleased and will research your company next year. Price is a big factor to me.

I did not get the vehicle I asked for. I requested a smaller vehicle and I was given something much larger. The vehicle was in rough shape including a broken passager side front fender. I've rented a lot of vehicles and this was clearly in the worse shape.

I'm a long time customer at E-Z and I keep going back for the same reasons: the team behind the counter and at the car pick-up booth are all friendly, knowledgeable and helpful. Plus, the prices are great, the cars are usually new and always spotless, and the location (at least at the Ft Lauderdale airport) is wonderfully convenient. I can't imagine going anywhere else for my next trip into the Miami area.

Rental Return Salt Lake City - Things went very smoothly returning the car. Really didn't have contact with anyone except the shuttle driver. A different gentleman but just as wonderful. Grateful for the tip to put in the hotel next doors address to find my way back. Great tip.

Rental agent was excellent. Car was exactly where we were told it would be, and it ran perfectly. Exiting the rental area was easy and quick. Returning the car was a little confusing because of both Advantage and E-Z signage at the airport, so it would help to make extremely clear to customers that they must return to the Advantage location. The only real problem we had was that the interior of the car had not been cleaned before we took it, so we’d have food and stains and smudges in it and felt as though me did not have a clean vehicle. That was disappointing.

The company contacted me based on the original review. They quickly addressed the situation and issued a refund for the disputed amount. Very few companies respond so quickly and constructively to criticism in my experience. I commend EZ Rent A Car for being one of the few.

Line at rental counter longer than It should have been. Only two attendants behind counter. Another was greeting customers, he should have been behind counter as well. Gas not full in car, which has happened in the past as well.

Price of car rental. I rented the car for two months on January 9, 2019, the first month cost was $570.30 however the second month had jumped to $912.93 after having added another driver to the second month the price was 1300 and some odd dollars. The person at the desk explained that it was so high because of the season. I don’t believe. The cost should’ve been that different from the first month that I rented. I question if I will rent from this company again.

I live in San Antonio and needed a car for 10 days because my College son was back for spring break. I received excellent customer service at the counter, and enjoyed a comfortable small truck for the 10-day rental. The Truck was clean, and the rental experience, left me wishing your company was in more locations, as I travel to the East Coast regularly in the Fall. Bravo!

Great experience. This is an off-airport car rental, however everything worked and was delivered as expected. The price was so much better than every other company it suited our families budget perfectly for a small car to get us to the grandparents home, around town, and back with all our bags. The 3-day rental was less than a single Uber/Lift ride to our destination and back, so the flexibility of having the car during our time was a great benefit. The Car was amazing - brand new! Returning it was a breeze and van service to the airport was "too good" as we allowed extra time and they were waiting for us as we drove up and whisked us over to the terminal. I was totally happy with E-Z and will use it for our family trips now every time I can! Thanks E-Z!

I just rented a car from Sleezy Car Rental in Fort Myers. I told the clerk in plain English "I don't want extra insurance." Upon returning the car, I discover that I've been charged $137.45 for "Collision Damage Waiver" a product I explicitly told them I didn't want. Customer Service was the usual rabbit hole, with them claiming that I had signed for their rip off extra insurance. Shameful.

Rented at Fort Lauderdale Airport. Service was great. Went smooth. Agent was great. Didn't pressure in any way. Gave us good information and left the choice up to us. I'm now an E-Z Rent Guy forever. Thank you very much. Also the Nissan Sentra was clean and performed perfectly.

Rented a car for one month out of San Diego from E-Z car rental through CarRental8. The price was well below anything else available and I looked extensively for weeks prior to the trip. The bus to the rental center left within minutes of our arrival at the pickup point and when I arrived at the E-Z rental office there was no one in line ahead of me. The documentation process took about 5 minutes - likely because I had prepaid through CarRental8 - avoiding all the upgrade/insurance offers. I just had to pay E-Z the airport fees and taxes. I got the Camry I had asked for and it was clean and ready to go. Car ran perfectly for the month and drop off was 5 minutes like the pickup process. I've been renting cars for 40 years and this was hands down my best experience.

On our trip to Orlando, we hit a few speed bumps. We had a two hour delay at LaGuardia airport in New Jersey and ended up waiting a total of 5 hours there. We figured it was fine because we had a reservation. We get to the EZ car counter and nobody is there. We have to call an extension on the phone and find out that they sold out all of their cars! We won’t be able to get a car for another 2 hours (6 a.m.) and they tell us to just wait. Meanwhile we have to leave our hotel at 9 this morning. Absolutely ridiculous. DO NOT GO WITH THIS COMPANY!

We rented a car from E-Z from Jan 29th to March 5th. The online cost was $670. The actual cost at the desk was $840. The difference was a toll cost of $9.99 per day imposed on the rental. I explained we do not use toll roads as my wife hates them after an accident. They reduced the charge in half and charged us. But we did not use any toll roads during the five week stay. This is a scam! I would like the toll cost of $ refunded.

We rented a car from E-Z in Las Vegas. We were there for my daughter's softball tournament. After driving to our hotel to check in and drop off our stuff, we decided to make a trip to Walmart to pick up groceries for the next few days. As we were driving to Walmart, the power steering in the vehicle was going out. We decided, since it was so late, we would return to the hotel and return the car to the rental facility in the morning. The next morning, we left early, as my daughter had softball game. When we got into the car to leave, the battery in the car was dead and not because we left the lights on or anything. Immediately, I called customer service.

I have rented from Advantage and E-Z car rental (both companies owned by same group) and both times a couple of weeks after car was returned my credit card was charged for some fee. Don't rent from this company. I believe they do this hoping people will just let it drop because their customer support department has been taught to suck. Never again!

Rented a vehicle in Denver using Expedia. I was able to get a good price and it is company policy to get collision which I did on Expedia. I was waiting at the curb for the shuttle with about 15 other people. 20 minutes go by and we called the rental agency to see what was taking so long. They stated he would be there in a few minutes. He drove by and waved but would not stop because the shuttle was full. Another 10 minutes goes by and finally someone appears. Get to the rental car office and wait another 15 minutes to get to the counter. I show the agent my itinerary and he pulls it up and proceeds to process the transaction. He asks about collision and I state yes I purchased it. I get my car and I'm on my way.

The same thing happened to me as another reviewer. I declined the collision waiver coverage as my credit card covers it but was charged $109 for it. Also, my car was dirty, the oil light was on and the breaks squeaked. This company clearly scams people. Do not use.

One star is too much for this business. Person at the desk was rude and no hurry to get us on our way. We were first in line and after doing the paperwork we waited 45 minutes with no word from anybody. When I asked how much longer was told just a few minutes and if we wanted we could go eat at the restaurant next door! How much longer did you want us to wait!? We told them if the van wasn't ready in the next 5 minutes we would have to cancel. Van showed up, it was damaged in the front and the inside was a pig sty! Dirty, food bits everywhere and never vacuumed. We cancelled at that point, but sadly we were already 2.5 hours behind because to find this place was unclear and the 3 calls I made to the office, we got a different answer every time on how to get to the office. Never use this branch, terrible customer service and no respect for peoples time.

On a recent rental I clearly verbally declined any additional insurance, as well as their toll program and I would fill up the tank before returning. My daughter was with me and also verbalized that we did not want any add-ons. I expected NO additional charges. The agent at Orlando International Airport pushed us several times on all of these additions to which we said NO. Then he had me initial that I was declining any additional insurance. However, what I was initialing was actually the opposite... The paragraph is titled "Collision Damage Waiver"... I assumed I was initialing for what we had discussed...no additional insurance. Instead, I was agreeing to PAY for additional insurance at $28.49 per day!

I have used E-Z before last minute and that works great, however, this time I wanted to make a slight change to my prepaid reservation. I knew I wouldn't be able to pick up my reservation within 24 hours, it was instead 26 hours after my original time, but I wanted the rental car to still be held for me to pick it up the next day, knowing that the price would not be altered. I had already rented the car for the two days and there should have been no problem for me to have it only 22 hours instead of 48 for the same (more expensive) price. When I called the customer service number long before the 24 hrs grace were up, I was told that nothing could be done. When I asked to speak to a manager, I was told only a supervisor was in. I spoke to him, he left a note on my reservation explaining the situation, but said he could do nothing more.

Annette was a joy to deal with! She was so very kind and courteous to me. I really enjoyed the Toyota Camry I rented. Thanks E-Z! I really appreciate the professionalism your employees exhibit! Will rent again next time I visit Atlanta. Hopefully that will be very soon!

Very good experience renting. Shuttle was great. Employees were wonderful. Would rent again from EZ. Great value. Car was clean and plenty of room. Pick up and drop off went very smoothly. They tell you all information that you need to know. First time renting with them and will do again.

I always shop for the best car rental, no matter who the company is. We've used EZ before with no issues. However, Phoenix was a mess. Not all EZ fault. We stood in line for almost an hour, there were 2 clerks and 1 in training. The most irritating issue were customers with continuous questions and reviewing their "contract". I am not sure how to remedy the problem, except to have a "manager" handle the problem customers, so the "regular" clerks can breeze through the "regular" car renters. The lady in front of us, literally took a half an hour. HALF AN HOUR!! I think we took 5 minutes. When we left, I would estimate the line was well over an hour long. Solution? If EZ is going to have the best rates, they need to have more employees to handle the overwhelming customers. Customers that are traveling have deadlines and committments and do not need to be spending two hours in a car rental line.

Told the man that I had purchased insurance for the rental through Alliance. He told me he would get me to a nice car quickly. Just sign and initial everything. Didn’t notice that he had charged me for insurance again. Called and wrote to EZ and asked for a refund. They have not responded. I am very upset with them. Traveling is tiring and stressful enough without being overcharged and stolen from.

We had a wonderful experience with this car rental. The shuttle arrived promptly to transport us to the rental counter. The employee was extremely polite and helpful. The personnel behind the counter were extremely courteous and polite. I was given a nicer vehicle than I reserved. The vehicle return was equally pleasant. The shuttle arrived promptly to return us to the airport. Again a very polite driver.

Great experience overall. The desk agent was very quick and helpful. When we realized we accidentally left my wife's purse on the shuttle, they made sure that it was returned to us safely. We even received an unexpected upgrade!

We were snowed in Boston, MA at the end of a 3 day anniversary get away. We had our debit cards but no credit due to being debt free. Unable to rent a car anywhere on our debit card. Janet I think was her name in the airport saw my fiance literally in tears and called her manager to get authorization. We got the car and drove the 7 hour trip and made it home in bed before our flight ever took off. We will always rent through y'all and Thank you very much!!!

I rented out of San Antonio airport in Jan 2019. My daughter was graduating from Air Force BMT. I reserved a full size SUV. Nine were available. The only thing that was available—a Dodge Minivan. Whew. I hate minivans with a passion and to have to tool around the base in one sucked. Other than that, I’ve rented from E-Z all over the place and will continue most likely.